hp LaserJet 2300
2300L 2300 2300d
2300n 2300dn 2300dtn
use
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Copyright and License
Warranty
Trademark Credits
© Copyright Hewlett-Packard
Company 2002
The information contained in this
document is subject to change
without notice.
Adobe, Acrobat, and PostScript
are trademarks of Adobe
Systems Incorporated.
All Rights Reserved.
®
Hewlett-Packard makes no
warranty of any kind with respect
to this information.
ENERGY STAR and the Energy
Except as allowed by copyright
laws or herein, reproduction,
adaptation, or translation without
prior written permission is
prohibited.
Star logo are U.S. registered
service marks of the United
States Environmental Protection
Agency.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY OF
MERCHANTABILITY AND
FITNESS FOR A PARTICULAR
PURPOSE.
HP-UX Release 10.20 and
HP-UX Release 11.00 and later
on all HP 9000 computers are
Open Group UNIX products.
A user of the Hewlett-Packard
printer associated with this user
guide is granted a license to: a)
print hard copies of this
user guide for PERSONAL,
INTERNAL or COMPANY use
subject to the restriction not to
sell, resell or otherwise distribute
the hard copies; and b) place an
electronic copy of this user guide
on a network server, provided
access to the electronic copy is
limited to PERSONAL,
Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing or
use of this information.
LaserWriter is a
registered trademark of
Apple Computer, Inc.
Microsoft, MS Windows,
Windows, Windows NT, and
MS-DOS are U.S. registered
trademarks of Microsoft
Corporation.
INTERNAL users of the
Hewlett-Packard printer
associated with this user guide.
Netscape is a U.S. trademark
of Netscape Communications
Corporation.
Edition 1, 10/2002
TrueType is a U.S. trademark of
Apple Computer, Inc.
UNIX is a registered trademark of
The Open Group.
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Contents
Printer configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Printer software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Operating systems and printer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Printer drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Software for Macintosh computers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installing the printing system software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Uninstalling the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Control panel layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the printer Help system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Printing control panel menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Changing control panel settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Interface ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Purchasing paper and other media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Media input options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Tray 1 media sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Tray 2 (250-sheet tray) paper sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Tray 3 (500-sheet tray) paper sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Loading trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Loading tray 1 (multipurpose tray) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Loading tray 3 (500-sheet tray) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Media output options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Printing on special media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Printing on envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Printing on labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Printing on transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Printing on custom-sized media or cardstock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Printing on both sides (duplexing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Using the printer driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Changing the settings for a print job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Changing default settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Using printer-driver features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Printing watermarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Printing multiple pages on one sheet of paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Setting a custom paper size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Using EconoMode (draft) printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Choosing print-quality settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Using reduce/enlarge options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
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Using job-storage features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Other links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
HP Web Jetadmin software plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Managing the print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Print-cartridge life expectancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Configuring e-mail alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Supplies status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
PS or PCL font list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Cleaning the paper path and print-cartridge areas. . . . . . . . . . . . . . . . . . . . . . . . . 78
Troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Interpreting control-panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Typical jam locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Print-cartridge area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Tray 2 or tray 3 paper-feed area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Output areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Duplexer area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
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Troubleshooting print-quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Print-quality checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Image defect examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Troubleshooting network printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Troubleshooting common Windows problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Troubleshooting common Macintosh problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Troubleshooting common PostScript problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Ordering parts, accessories, and supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Ordering directly from HP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Ordering through service or support providers . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Ordering directly through the embedded Web server (for printers
with network connection). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Ordering directly through the printer software (for printers directly
connected to a computer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Part numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Contacting HP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Getting support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Obtaining extended service and support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Contacting the HP fraud hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Guidelines for repacking the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Service information form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
HP maintenance agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Warranty information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Extended warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Limited warranty for print cartridge life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Printer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Physical specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Power consumption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Acoustic emissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Supported sizes of media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Guidelines for using paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Paper specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Printing and paper storage environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Retrieve Job menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Information menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Paper Handling menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Configure Device menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Printing submenu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
PCL submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Print Quality submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
System Setup submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
I/O submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Resets submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
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Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Checking memory installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Installing an HP Jetdirect EIO card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Understanding PCL printer command syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Combining escape sequences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Declaration of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
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Printer basics
1
Thank you for purchasing an HP LaserJet 2300 series printer. If you have not done so, see the
getting started guide (start) provided with the printer for setup instructions.
Now that the printer is set up and ready to use, take a few moments to familiarize yourself with
the printer. This section provides information about the following topics:
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Printer configurations
The HP LaserJet 2300 printer is available in six configurations, as described below.
Note
The illustrations in this guide are based on the HP LaserJet 2300 printer model unless otherwise
stated. To find out which HP LaserJet 2300 configuration you have, look at the label on the front
of the printer.
HP LaserJet 2300L
The HP LaserJet 2300L printer prints letter-size paper at speeds up to 20 pages per minute
(ppm) or A4-size paper at up to 19 ppm. It comes with a built-in 250-sheet tray, both parallel
and universal serial bus (USB) ports, and 32 megabytes (MB) of random-access memory
(RAM). The printer is expandable, with one available enhanced input/output (EIO) slot and two
dual inline memory module (DIMM) slots for adding a network print server card, fonts, and
memory.
HP LaserJet 2300
The HP LaserJet 2300 printer is the same as the HP LaserJet 2300L printer, except that it
prints at speeds up to 25 ppm with letter-size paper and 24 ppm with A4-size paper.
HP LaserJet 2300d
The HP LaserJet 2300d printer is the same as the HP LaserJet 2300 printer, except that the
printer comes with 48 MB of RAM and a built-in duplexer (for automatically printing on both
sides of paper).
HP LaserJet 2300n
The HP LaserJet 2300n printer is the same as the HP LaserJet 2300 printer, except that it is
designed for network users. It comes with a full-featured HP Jetdirect EIO print server card (for
connecting to a 10/100Base-TX network) and 48 MB of RAM.
HP LaserJet 2300dn
The HP LaserJet 2300dn printer is the same as the HP LaserJet 2300n printer, except that the
printer comes with a built-in duplexer (for automatically printing on both sides of paper).
HP LaserJet 2300dtn
The HP LaserJet 2300dtn printer is the same as the HP LaserJet 2300dn printer, except that it
also has an additional 500-sheet tray.
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Printer features
The following table describes the features for the HP LaserJet 2300 series printers.
Fast print
speed
The HP LaserJet 2300L prints on letter-size paper at speeds up to 20
pages per minute (ppm) or A4-size paper at up to 19 ppm.
All other models print on letter-size paper at speeds up to 25 pages per
minute (ppm) or A4-size paper at up to 24 ppm.
Built-in duplexing
Duplex (two-sided) printing is a standard feature of the
HP LaserJet 2300d printer, HP LaserJet 2300dn printer, and
HP LaserJet 2300dtn printer.
Print cartridge and status
features
The 6,000-page HP Smart Print Cartridge detects and reports toner
status.
No-shake design maximizes toner use.
Supplies status page provides toner gauge, page count, and information
on paper sizes used.
The printer checks for authentic HP print cartridges.
Excellent print quality
FastRes 1200 produces 1200-dpi (dots per inch) print quality for fast,
high-quality printing of business text and graphics.
ProRes 1200 produces 1200-dpi printing for the best quality in line art and
graphic images.
Adjustable settings optimize print quality.
The HP Smart Print Cartridge produces crisp, sharp output.
Flexible paper handling
Use tray 1 (multipurpose) for letterhead, envelopes, labels,
transparencies, custom-sized media, postcards, and heavy paper.
Use the adjustable 250-sheet tray (tray 2) for standard sizes of paper.
Use the 500-sheet tray (tray 3) for letter and A4-size paper.
Two output bins are available: select either the top output bin or the
rear output bin for the most appropriate output location, depending on
media type.
A straight-through paper path capability is available from tray 1 to the
rear output bin.
Built-in duplexing is available for the HP LaserJet 2300d printer,
HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer.
Expandability
A 250-sheet or 500-sheet tray is available, so that you do not have to add
paper as often.
One enhanced input/output (EIO) card slot is available for interface.
Three dual inline memory module (DIMM) slots are available, two for
adding memory and fonts.
Printer languages and
fonts
Fast printing performance, advanced font and graphics technologies, and
advanced imaging capabilities are benefits of the PCL 6 printer language.
The PCL 6 technology also includes 45 scalable TrueType™ fonts and
one bitmapped line printer font.
®
Other languages and fonts include HP PCL5e and PostScript (PS) 3
emulation, which includes 35 built-in PS language fonts.
The printer automatically determines and switches to the appropriate
language for the print job.
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Interface connections and
networking
The printer includes a bidirectional ECP type-B parallel port
(IEEE-1284 compliant) and a USB port (compatible with 1.1 and 2.0 low
and full speed certified devices)
The printer has an EIO slot for HP Jetdirect EIO print servers so that you
can connect quickly and easily.
Enhanced memory and
memory expansion
The HP LaserJet 2300 series printers come with either 32 MB or 48 MB
of memory and can be expanded to 288 or 304 MB, respectively, with
available memory (DIMM) slots. Most documents can be printed using the
standard amount of printer memory.
Energy savings
The printer automatically conserves electricity by reducing power
consumption when it is not printing.
®
As an ENERGY STAR partner, Hewlett-Packard Company has determined
®
that this product meets ENERGY STAR guidelines for energy efficiency.
Economical printing
N-up printing and two-sided printing with the built-in duplexer save paper
(the built-in duplexer is included only with the HP LaserJet 2300d printer,
HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer).
Printing in EconoMode saves toner.
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Printer software
The printer comes with helpful software, including printer drivers and optional software. For easy
printer setup and access to the full range of printer features, HP recommends that you install the
software provided.
Check the installation notes and Readme files on the printer CD-ROM for additional software
and languages (HP software is not available in all languages).
This section provides information about the following topics:
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Operating systems and printer components
Windows software
Windows
client
drivers
Network
administrator —
Windows software
Drivers
Network administrator —
Macintosh software
PPDs
HP LaserJet Utility
Fonts
Macintosh
client
Macintosh software
PPDs
HP LaserJet Utility
The printer CD-ROM contains the software components and drivers for end users and network
administrators. The printer drivers provided on the CD-ROM must be installed to take full
advantage of printer features. The other programs are recommended, but are not required for
operation. Check the installation notes and Readme files on the printer CD-ROM for more
information.
The CD-ROM includes software designed for end users and network administrators operating in
the following environments:
®
®
Microsoft Windows 95, Windows 98, and Windows Me (Millennium Edition)
®
Microsoft Windows NT 4.0
Microsoft Windows 2000 and Windows XP
Apple Mac OS, version 8.6 to 9.xx, 10.1 or later
The most recent printer drivers for all supported operating systems are available at
http://www.hp.com/support/lj2300. If you do not have access to the Internet, see the support
flyer that came in the printer box for information about obtaining the most recent software.
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The following table lists the available software for your printer.
Windows Windows Windows
Software
UNIX/
Linux
Mac OS
OS/2
9x/Me
NT 4.0
2000/XP
Windows Installer
PCL 6
x
x
x
x
x
x
x
x
x
x
x
x
x
x
PCL 5e
PostScript emulation
HP Web Jetadmin*
Macintosh Installer
x
x
x
x
Macintosh PostScript
Printer Description
(PPD) files
IBM drivers*
x
Model scripts*
*Available only on the World Wide Web.
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Printer drivers
Printer drivers allow you to gain access to the printer features and allow the computer to
communicate with the printer (by using a printer language). Check the installation notes and
Readme files on the printer CD-ROM for additional software and languages.
The following printer drivers are included with the printer. The most recent drivers are available
computers, the installation program for the printer software automatically checks the computer
for Internet access to obtain the latest drivers.
1
Operating system
Windows 95, 98, Me
Windows NT 4.0
Windows 2000, XP
Mac OS
PCL 6
PCL 5e
PS
x
PPDs
x
x
x
x
x
x
x
x
x
x
x
x
x
1. PostScript Printer Description files.
You can obtain Model Scripts for UNIX® and Linux by downloading them from the Internet or by
requesting them from an HP-authorized service or support provider. (See the support flyer that
came in the printer box.)
OS/2 drivers are available from IBM and are packaged with OS/2.
Note
If theprinterdriver youwant isnotontheprinterCD-ROMor isnotlistedhere, checkthe installation
notes and Readme files to see if the printer driver is supported for the printer. If it is not supported,
contact the manufacturer or distributor of the program you are using and request a driver for the
printer.
Select the right printer driver for your needs
Select a printer driver based on the way that you use the printer. Certain printer features are
available only in the PCL 6 drivers. See the printer driver Help for availability of features.
Use the PCL 6 driver to take full advantage of printer features. For general office printing, the
PCL 6 driver is recommended to provide optimum performance and print quality.
Use the PCL 5e driver if backward compatibility with previous PCL printer drivers or older
printers is necessary.
Use the PS driver if you are printing primarily from PostScript-specific programs such as
®
Adobe or Corel, for compatibility with PostScript Level 3 needs, or for PS font DIMM
support.
Note
The printer automatically switches between PS and PCL printer languages.
Printer driver Help
Each printer driver has Help screens that can be activated by using either the Help button, the
F1 button on the computer keyboard, or a question-mark symbol in the upper right corner in the
printer driver (depending on the Windows operating system used). These Help screens give
detailed information about the specific driver. Printer driver Help is separate from your program
Help.
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Software for Macintosh computers
The HP installer provides PostScript Printer Description (PPD) files, Printer Dialog Extensions
(PDEs), and the HP LaserJet Utility for use with Macintosh computers.
The embedded Web server can be used by Macintosh computers if the printer is connected to a
PPDs
®
PPDs, in combination with the Apple LaserWriter 8 driver for OS 8 to 9.x.x and PS Converter
for OS X 10.1 or later, allow you to gain access to the printer features and allow the computer to
communicate with the printer. An installation program for the PPDs, PDEs, and other software is
provided on the CD-ROM. Use the appropriate PS driver that comes with the operating system.
PDEs
PDEs (Printer Dialog Extensions), in combination with the Apple LaserWriter Driver for OS X,
allow you to gain access to the printer features and allow the computer to communicate with the
printer. An installation program for the PPDs, PDEs, and other software is provided on the
CD-ROM. Use the Apple LaserWriter driver that comes with the operating system.
HP LaserJet Utility
Use the HP LaserJet Utility to control features that are not available in the driver. The illustrated
screens make selecting printer features by using the Macintosh computer easier than ever. Use
the HP LaserJet Utility to do the following operations:
customize the printer control panel messages
name the printer, assign it to a zone on the network, download files and fonts, and change
most of the printer settings
set a password for the printer
use the computer to lock out functions at the printer control panel to prevent unauthorized
access (see the printer software Help)
configure and set the printer for IP printing
Note
The HP LaserJet Utility currently is not supported for OS X, but the utility is supported for the
Classic environment.
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Installing the printing system software
The printer comes with printing system software and printer drivers on a CD-ROM. The printing
system software on the CD-ROM must be installed to take full advantage of the printer features.
If you do not have access to a CD-ROM drive, you can download the printing system software
from the Internet at http://www.hp.com/lj2300.
Note
Sample model scripts for UNIX® (HP-UX®, Sun Solaris) and Linux networks are available for
Choose the installation procedure from the following:
Installing Windows printing system software for direct
connections
This section explains how to install the printing system software for Microsoft Windows 95,
Windows 98, Windows Me, Windows NT 4.0, Windows 2000, and Windows XP.
When installing the printing software in a direct-connect environment, always install the software
before connecting the parallel or USB cable. If the parallel or USB cable was connected before
Either a parallel or USB cable can be used for the direct connection. You cannot connect
parallel and USB cables at the same time. Use an IEEE 1284-compatible cable or a standard
2-meter USB cable.
Windows 95 and NT 4.0 do not support USB cable connections.
To install the printing system software
1
2
Close all software programs that are open or running.
Insert the printer CD-ROM into the CD-ROM drive.
If the welcome screen does not open, start it by using the following procedure:
a
On the Start menu, click Run.
b Type the following (where X is the letter of the CD-ROM drive): X:\setup
Click OK.
c
3
4
5
6
When prompted, click Install Printer and follow the instructions on the computer screen.
Click Finish when the installation has completed.
Restart the computer.
Print a page from any software program to make sure that the software is correctly installed.
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If installation fails, reinstall the software. If this fails, check the installation notes and
Readme files on the printer CD-ROM or the flyer that came in the printer box, or go to
http://www.hp.com/support/lj2300 for help or more information.
Installing Windows printing system software for networks
The software on the printer CD-ROM supports network installation with a Microsoft network
(except Windows 3.1x). For network installation on other operating systems, go to
The HP Jetdirect print server that is included with the HP LaserJet 2300n, HP LaserJet 2300dn
printer, or HP LaserJet 2300dtn printer has a 10/100Base-TX network port. If you need
The installer does not support printer installation or printer object creation on Novell servers. It
supports only direct-mode network installations between Windows computers and a printer. To
install your printer and create objects on a Novell server, use an HP utility (such as HP Web
Jetadmin or HP Install Network Printer Wizard) or a Novell utility (such as NWadmin).
To install the printing system software
1
If you are installing the software on Windows NT 4.0, Windows 2000, or Windows XP, make
sure that you have administrator privileges.
2
Make sure that the HP Jetdirect print server is configured correctly for the network by
locate the printer IP address. You might need this address to complete network installation.
3
4
Close all software programs that are open or running.
Insert the printer CD-ROM into the CD-ROM drive.
If the welcome screen does not open, start it by using the following procedure:
a On the Start menu, click Run.
b Type the following (where X is the letter of the CD-ROM drive): X:\setup
c Click OK.
5
6
7
8
When prompted, click Install Printer and follow the instructions on the computer screen.
Click Finish when installation has completed.
Restart the computer.
Print a page from any software program to make sure that the software is correctly installed.
If installation fails, reinstall the software. If this fails, check the installation notes and
Readme files on the printer CD-ROM or the flyer that came in the printer box, or go to
http://www.hp.com/support/lj2300 for help or more information.
To set up a Windows computer to use the network printer using
Windows-sharing
If the printer is directly connected to a computer using a parallel cable, you can share the printer
on the network so that other network users can print to it.
See your Windows documentation to enable Windows-sharing. After the printer is shared, install
the printer software on all computers that share the printer.
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Installing Macintosh printing system software for networks
This section describes how to install Macintosh printing system software. The printing system
software support Mac OS 8.6 and later.
The printing system software includes the following components:
PostScript® Printer Description files
The PostScript (PS) Printer Description files (PPDs), in combination with the Apple
LaserWriter 8 printer driver, provide access to the printer features and allow the computer to
communicate with the printer. An installation program for the PPDs and other software is
provided on the CD-ROM that came with the printer. In addition, use the Apple LaserWriter 8
printer driver that comes with the computer.
HP LaserJet Utility
The HP LaserJet Utility provides access to features that are not available in the printer
driver. Use the illustrated screens to select printer features and complete tasks with the
printer:
• Name the printer, assign it to a zone on the network, download files and fonts, and
change many of the printer settings.
• Set a password for the printer.
• Check the levels of printer consumables.
• Configure and set the printer for Internet Protocol (IP) or AppleTalk printing.
To install printer drivers in Mac OS 9.2 or earlier
1
2
Connect the network cable between the HP Jetdirect print server and a network port.
Insert the CD-ROM into the CD-ROM drive. The CD-ROM menu runs automatically. If the
CD-ROM menu does not run automatically, double-click the CD-ROM icon on the desktop,
and then double-click the Installer icon. This icon is located in the Installer/<language> folder
of the Starter CD-ROM (where <language> is your language preference). (For example, the
Installer/English folder contains the Installer icon for the English printer software.)
3
4
5
6
Follow the instructions on the screen.
Open the Chooser from within the Apple Menu.
Select LaserWriter 8 from the left side of the Chooser dialog box.
Select your printer from the list that appears on the right side of the Chooser dialog box and
then select Create.
To install printer drivers in Mac OS X
1
2
Connect the network cable between the HP Jetdirect print server and a network port.
Insert the CD-ROM into the CD-ROM drive. The CD-ROM menu runs automatically. If the
CD-ROM menu does not run automatically, double-click the CD-ROM icon on the desktop,
and then double-click the Installer icon. This icon is located in the Installer/<language> folder
of the Starter CD-ROM (where <language> is your language preference). (For example, the
Installer/English folder contains the Installer icon for the English printer software.)
3
4
5
6
Double-click the HP LaserJet Installers folder.
Double-click the Mac OS X folder.
Double-click the Installer icon for the desired language.
On your computer hard drive, double-click Applications, then Utilities, and then Print
Center.
7
8
Click Add Printer.
Select the connection type.
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9
Select the printer name.
10 Click Add Printer.
11 Close the Print Center by clicking the close button in the upper-left corner.
Note
Some networks might not allow the printer to be set up automatically. You might need to manually
select the correct PPD when installing the printer.
Macintosh computers cannot be connected directly to the printer.
Installing Macintosh printing system software for direct
connections
This section explains how to install the printing system software for Mac OS 8.6 to 9.2.x and
Mac OS X.
The Apple LaserWriter driver must be installed to use the PostScript Printer Description (PPD)
files. Use the Apple LaserWriter 8 driver that came with your Macintosh computer.
To install the printing system software
1
Connect a USB cable between the USB port on the printer and the USB port on the
illustration.)
2
3
Close all software programs that are open or running.
Insert the printer CD-ROM into the CD-ROM drive and run the installer.
The CD-ROM menu runs automatically. If the CD-ROM menu does not run automatically,
double-click the CD-ROM icon on the desktop, and then double-click the Installer icon.
This icon is located in the Installer/<language> folder of the Starter CD-ROM (where
<language> is your language preference).
4
5
6
Follow the instructions on the computer screen.
Restart the computer.
For Mac OS X: From HD/Applications/Utilities/Print Center, start the Print Center. If the
printer does not set up automatically, do the following:
a Click Add Printer.
b From within the printer list, select USB as the connection type.
c Select the printer and then click Add in the lower-left corner.
For Mac OS 8.6 to 9.2.x:
a From HD/Applications/Utilities, open the Apple Desktop Printer Utility.
b Double-click Printer (USB).
c Next to USB Printer Selection, click Change.
d Select the printer, click Auto Setup, and then click Create.
e On the Printing menu, click Set Default Printer.
Print a page from any software program to make sure that the software is correctly installed.
7
If installation fails, reinstall the software. If this fails, see the installation notes or Readme
files on the printer CD-ROM or the flyer that came in the printer box, or go to
http://www.hp.com/support/lj2300 for help or more information.
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Installing the software after the parallel or USB cable has been
connected
If you have already connected a parallel or USB cable to a Windows computer, the New
Hardware Found dialog box appears when you turn on the computer.
To install the software for Windows 95, Windows 98, or Windows Me
1
2
3
4
In the New Hardware Found dialog box, click Search CD-ROM drive.
Click Next.
Follow the instructions on the computer screen.
Print a page from any software program to make sure that the software is correctly installed.
If installation fails, reinstall the software. If this fails, check the installation notes and
Readme files on the printer CD-ROM or the flyer that came in the printer box, or go to
http://www.hp.com/support/lj2300 for help or more information.
To install the software for Windows 2000 or Windows XP
1
2
In the New Hardware Found dialog box, click Search.
On the Locate Driver Files screen, select the Specify a Location check box, clear all other
check boxes, and then click Next.
3
Type the following (where X is the letter of the CD-ROM drive):
X:\2000XP
4
5
6
7
8
Click Next.
Follow the instructions on the computer screen.
Click Finish when installation has completed.
Select a language and follow the instructions on the computer screen.
Print a page from any software program to make sure that the software is correctly installed.
If installation fails, reinstall the software. If this fails, check the installation notes and
Readme files on the printer CD-ROM or the flyer that came in the printer box, or go to
http://www.hp.com/support/lj2300 for help or more information.
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Uninstalling the software
This section explains how to uninstall the printing system software.
To remove software from Windows operating systems
Use the Uninstaller in the HP LaserJet 2300/Tools program group to select and remove any or all
of the Windows HP printing-system components.
1
2
3
4
5
6
7
Click Start and then click Programs.
Point to HP LaserJet 2300 and then click Tools.
Click Uninstaller.
Click Next.
Select the HP printing-system components you want to uninstall.
Click OK.
Follow the instructions on the computer screen to complete the uninstallation.
To remove software from Macintosh operating systems
Drag the HP LaserJet folder and PPDs to the trash can.
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Control panel
This section provides information about the control panel and its features:
Control panel layout
The control panel includes the following controls:
graphical display that can show up to two lines of messages
four navigation buttons:
(SELECT button)
(BACK button),
(UP button),
(DOWN button), and
(HELP button)
PAUSE/RESUME button
CANCEL JOB button
three light-emitting diode (LED) indicator lights: READY light, DATA light, and ATTENTION light
messages.
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Graphical display
UP
button
HELP
button
SELECT
button
BACK
button
DOWN
button
PAUSE/RESUME
button
CANCEL JOB
button
READY
light
ATTENTION
light
DATA
light
Control panel buttons
Button
(HELP)
(BACK)
Function
Provides information about the message on the graphical display.
Backs up one level in the menu tree or backs up one numeric entry.
Exits menus if held down for more than 1 second.
PAUSE: Causes the printer to stop printing the current job and expel
all active pages from the paper path.
PAUSE/RESUME
RESUME: Returns the printer to the ready or busy state from the
menus or the online Help.
(UP)
Navigates to the previous item in the list, or increases the value of
items that are numerical in nature.
(SELECT)
Opens menus and navigates through menu levels.
Clears an error condition when the condition is clearable.
Saves the selected value for an item.
Performs the action associated with the item that is highlighted on the
graphical display.
(DOWN)
Navigates to the next item in the list, or decreases the value of items
that are numerical in nature.
Cancels the current print job in process and expels all active pages
from the paper path. The time that it takes to cancel the job depends
on the size of the print job. (Press the button only once.)
CANCEL JOB
Note: The control panel lights cycle while the print job is cleared from both
the printer and the computer, and then return to the ready state (READY
light on).
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Control panel lights
Light
State
Indication
READY
On
Off
The printer is online and ready to accept data to print.
The printer cannot accept data because it is offline (paused) or
has experienced an error.
Blinking
On
The printer is going offline. The printer stops processing the
current print job and expels all active pages from the paper path.
DATA
The printer has data to print, but is waiting to receive all of the
data.
Off
The printer has no data to print.
Blinking
On
The printer is processing or printing the data.
ATTENTION
The printer has experienced a problem. Note the message on
the control panel display, and then turn the printer off and then
for help in resolving problems.
Off
The printer is functioning without error.
Blinking
Action is required. See the control panel display.
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Using the printer Help system
This printer features a Help system at the control panel that provides instructions for resolving
most printer errors.
To view Help for a message (if available), press (HELP button). If the Help topic is longer than
two lines, use
(UP button) and
(DOWN button) to scroll through the entire topic.
To exit the Help system, press (HELP button) again.
Printing control panel menus
To see the current settings for the menus and items available at the control panel, print a control
panel menu map. You might want to store the menu map near the printer for reference.
To print a control panel menu map
1
2
Press
(SELECT button) to open the menus.
Use
(UP button) or (DOWN button) to scroll to INFORMATION, and then press
(SELECT button).
3
Use
(UP button) or
(DOWN button) to scroll to PRINT MENU MAP, and then press
(SELECT button).
Changing control panel settings
Certain menu options appear only if the associated tray or accessory is installed. For example,
the EIO menu appears only if you have an EIO card installed.
To change a control panel setting
1
2
Press
(SELECT button) to open the menus.
Use
(UP button) or (DOWN button) to scroll to the menu that you want, and then press
(SELECT button).
3
4
Some menus might have several submenus. Use
(UP button) or
(DOWN button) to
scroll to the submenu item that you want, and then press
Use (UP button) or (DOWN button) to scroll to the setting, and then press
button). Some settings change rapidly if
(SELECT button).
(SELECT
(UP button) or
(DOWN button) is held down.
An asterisk (*) appears next to the selection on the display, indicating that it is now the
default.
5
Press PAUSE/RESUME to exit the menu.
Note
Printer-driver settings override control panel settings. Software program settings override both
printer-driver settings and control panel settings.
If you cannot gain access to a menu or item, it is either not an option for the printer, or you have
not enabled the associated higher-level option. See your network administrator if a function has
been locked (Access denied menus lockedappears on the printer control panel display).
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Interface ports
The HP LaserJet 2300 printer has two interface ports:
IEEE-1284B parallel port
USB port (compatible with 1.1 and 2.0 low and full speed certified devices)
The HP LaserJet 2300n printer, HP LaserJet 2300dn, and HP LaserJet 2300dtn printer also
include an HP Jetdirect EIO print server card that contains a 10/100Base-TX port. You can
purchase an HP Jetdirect EIO print server card for the other HP LaserJet 2300 series printers.
Parallel port
(IEEE-1284B)
USB port
Network EIO port
(RJ-45)
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Purchasing paper and other media
HP LaserJet printers produce excellent print quality. You can print on a variety of print media,
such as paper (including up to 100 percent recycled fiber content paper), envelopes, labels,
transparencies, and custom-sized media.
Properties such as weight, grain, and moisture content are important factors that affect printer
performance and output quality. To achieve the best possible print quality, use only high-quality,
Note
Always test a sample of paper before purchasing large quantities. Your supplier should
understand the requirements specified in the hp LaserJet printer family print media guide. For
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Media input options
The printer comes with up to three paper trays. The printer automatically selects the requested
media from the correct tray if that media is loaded in any of the trays. If the media is not
available, a message on the control panel prompts you to select the media or tray that you want
instead.
Tray 1
(pull-down)
Tray 2
(250-sheet tray)
Tray 3
(500-sheet tray,
if installed)
Tray 1 media sizes
Tray 1, a multipurpose tray, adjusts for sizes from 76 by 127 mm (3 by 5 inches) to a legal-size
sheet, 216 by 356 mm (8.5 by 14 inches). Tray 1 should be used when printing the following
types of media:
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Tray 2 (250-sheet tray) paper sizes
A 250-sheet tray can be purchased as an accessory if the printer did not come with a tray 3. It
has settings for the following paper sizes:
A4
A5
B5 (ISO)
B5 (JIS)
Letter
Legal
Executive
8.5 by 13 inches (FoolsCap, Folio, JIS Exec)
CAUTION
Load only paper in the 250-sheet tray. Other types of print media, such as labels or
transparencies, can jam if you try to print on them from either the 250-sheet tray or the
500-sheet tray.
Tray 3 (500-sheet tray) paper sizes
A 500-sheet tray can be purchased as an accessory if the printer did not come with a tray 3. It
has settings for the following paper sizes:
A4
Letter
CAUTION
Load only paper in the 500-sheet tray. Other types of print media, such as labels or
transparencies, can jam if you try to print on them from either the 250-sheet tray or the
500-sheet tray.
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Loading trays
1
Loading tray 1 (multipurpose tray)
Tray 1 holds up to 100 sheets of paper or up to 10 envelopes. See the
following sections for printing on special media:
To load tray 1
2
1
2
Open tray 1 by pulling the front cover down.
Slide out the plastic tray extender. If the media that is being loaded
is longer than 229 mm (9 inches), also flip open the additional tray
extender.
3
4
Slide the paper-width guides slightly wider than the media.
Place media into the tray (short-edge in, print-side up). The media
should be centered between the paper-width guides and under the
tabs on the paper-width guides.
3
5
Slide the paper-width guides inward until they lightly touch the
media stack on both sides without bending it. Make sure that the
media fits under the tabs on the paper-width guides.
Note
Do not add media to tray 1 while the printer is printing. This could cause
a paper jam. Do not close the front door when the printer is printing.
4
5
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Loading tray 2 (250-sheet tray) or optional
250-sheet tray in tray 3 position
Tray 2 supports only paper (A4, A5, B5 ISO, B5 JIS, Letter, Legal,
Executive, and 8.5 by 13 inches).
1
2
To load tray 2
1
2
Pull the tray out of the printer and remove any paper.
Move the side width guides outward to match the paper size you
are loading.
3
On the rear paper-length guide, press on the blue tab and adjust it
so that the pointer matches the paper size that you are loading.
Paper sizes
Continued on the next page.
3
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4
Place the paper in the tray and make sure that it is flat at all four
corners. Keep the paper below the height tabs on the paper-length
guide in the rear of the tray.
4
5
6
Push down on the paper to lock the metal paper-lift plate in place.
Slide the tray back into the printer.
Note
Whenever you remove a 250-sheet tray from the printer, always push
down on the paper to lock the metal paper-lift plate in place before you
replace the tray. The metal paper-lift plate releases and lifts the paper
up when you push the tray into the printer.
5
6
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Loading tray 3 (500-sheet tray)
Tray 3 supports only paper (A4 and Letter).
1
2
To load tray 3
1
2
Pull the tray out of the printer and remove any paper.
To adjust for letter-size paper, pull up on the rear paper stop.
To adjust for A4-size paper, push the rear paper stop down.
3
For letter-size paper, move the side width guides outward as far as
possible.
For A4-size paper, move the side width guides inward as far as
possible.
4
5
Place the paper in the tray and make sure that it is flat at all four
corners. Keep the paper below the hooks on the side and rear of the
tray.
Slide the tray back into the printer.
3
4
5
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Media output options
The printer comes with two output bins. The top output bin is used when the rear output bin is
closed. The rear output bin is used when the rear output bin is open.
Top output bin
(face down)
Rear output bin
(face up)
Note
When tray 1 and the rear output bin are used together, they provide a straight-through paper path
for your print job. Using a straight-through paper path can sometimes reduce curling.
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Printing on envelopes
You can print envelopes from tray 1. Tray 1 holds up to 10 envelopes and supports standard or
custom sizes.
For printing on any size of envelope, make sure to set the margins in your program at least
15 mm (0.6 inch) from the edge of the envelope.
The printer might print at a slower speed when printing envelopes. In addition, printing
performance depends on the construction of the envelope. Always test a few sample envelopes
WARNING!
CAUTION
Never use envelopes with coated linings, exposed self-stick adhesives, or other synthetic
materials. These items can emit noxious fumes.
Envelopes with clasps, snaps, windows, coated linings, exposed self-stick adhesives, or other
synthetic materials can severely damage the printer.
To avoid jamming and possible printer damage, never try to print on both sides of an envelope.
Before you load envelopes, make that sure they are flat and not damaged or stuck together. Do
not use envelopes with pressure-sensitive adhesive.
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To load envelopes in tray 1
1
Many types of envelopes can be printed from tray 1. Up to 10 can be
stacked in the tray.
1
2
Open tray 1 by pulling the front cover down.
Open the rear output bin by pulling down on the top section of the
bin. Slide out the extender until it extends fully.
Note
2
Using the rear output bin reduces envelope curl.
3
4
5
Slide the width guides on tray 1 outward to a position that is slightly
wider than the media.
Place the envelopes into the tray short-edge in, print-side up. The
stamp end must enter the printer first.
Slide the width guides inward until they lightly touch the envelope
stack without bending it. The envelopes should be centered
between the paper guides and under the tabs on the paper-width
guides.
3
Note
If the envelope has a flap on the short edge, this edge must enter the
printer first.
You might experience some jams when using any media with a length
less than 178 mm (7 inches). This might be caused by paper that has
been affected by environmental conditions. For optimum performance,
make sure that you are storing and handling the paper correctly (see
from another manufacturer might also help.
4
5
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Printing on labels
Guidelines for printing on labels
Print labels from tray 1.
Load labels print-side up.
Use the rear output bin for labels.
Remove label sheets from the output bin as they are printed to prevent them from sticking
together.
Do not use labels that are separating from the backing sheet or are wrinkled or damaged in
any way.
Do not use label sheets that have the backing sheet exposed, and do not reuse partially
used label sheets.
Do not feed a sheet of labels through the printer more than once. The adhesive backing is
designed for one pass through the printer.
Label orientation
(print-side up, top in first)
CAUTION
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Printing on transparencies
Use only transparencies recommended for use in laser printers. For transparency specifications,
Guidelines for printing on transparencies
Print transparencies from tray 1.
Use the top output bin to reduce curling (this is for transparencies only; for other media use
the rear output bin to reduce curling).
Remove transparencies from the output bin as they are printed to prevent them from
sticking.
Place transparencies on a flat surface after removing them from the printer.
page 53).
For Macintosh computers, go to the HP LaserJet Utility and select transparencies.
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Printing on custom-sized media or cardstock
Postcards, 3-by-5 inch (index) cards, and other custom-sized media can be printed from tray 1.
The minimum media size is 76 by 127 mm (3 by 5 inches) and the maximum media size is 216
by 356 mm (8.5 by 14 inches).
Note
You might experience some jams when using any media with a length less than
178 mm (7 inches). This might be caused by paper that has been affected by environmental
conditions. For optimum performance, make sure you are storing and handling the paper correctly
manufacturer might also help.
Printing on odd sizes or weights of media (for example, small, long, or narrow paper) can decrease
print speed. The decreased speed helps to prolong the life of internal printer parts. It also improves
print quality with these types of media.
Guidelines for printing on custom-sized media and cardstock
Always insert the short-edge first into tray 1. If you want to print in landscape mode, make
this selection through your software. Inserting paper long-edge first might cause a jam.
Use the rear output bin to reduce curl.
Do not print on media smaller than 76 mm (3 inches) wide or 127 mm (5 inches) long.
In your software application, set margins at least 6.4 mm (0.25 inch) away from the edges of
the media.
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Printing on letterhead, prepunched, or preprinted paper
(single-sided)
When printing letterhead, prepunched, or preprinted paper, it is important to orient the paper
correctly. Follow the guidelines in this section for printing on one side only. For duplexing
Tray 1 orientation: print-side up, top edge toward the printer.
Tray 2 or tray 3 orientation: print-side down, top edge toward you.
Guidelines for printing on letterhead or preprinted forms
Do not use letterhead paper that is printed with low-temperature inks, such as those used in
some types of thermography.
Do not use raised or embossed letterhead.
The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored
paper or preprinted forms use inks that are compatible with this fusing temperature (200° C
or 392° F for 0.1 second).
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Printing on both sides (duplexing)
You can print on both sides of a sheet of paper (called duplexing or two-sided printing) in two
ways—automatic and manual. Letter, A4, and 8.5 by13 inches, and Legal paper sizes are
supported for duplexing.
Automatic duplexing
The HP LaserJet 2300d, HP LaserJet 2300dn, and HP LaserJet 2300dtn printers contain a
built-in duplexer that can automatically print on both sides of paper.
Manual duplexing
You can perform manual duplexing for the HP LaserJet 2300L, HP LaserJet 2300, and
HP LaserJet 2300n printers. The printer prints the first side of each page, waits for you to
insert the paper into the printer, and then prints the second side of each page. Other
documents cannot be printed while the printer waits for you to insert the paper for the second
side to be printed.
Even if your printer includes a built-in duplexer, manual duplexing is necessary for the following:
if you want to duplex paper other than the supported sizes or weights—for example, paper
2
heavier than 105 g/m (28 lb) or very thin paper
if you select Straight Paper Path in your printer driver
Guidelines for printing on both sides
Do not print on both sides of labels, transparencies, or vellum. Damage to the printer and jams
might result.
Paper orientation for printing on both sides
Duplex on the second side of the sheet of paper first. The paper needs to be oriented as shown
in the following illustration.
For tray 1, load the first side facing down with the bottom, short edge toward the printer.
For all other trays, load the first side facing up with the top, short edge toward the printer.
Tray 1
All other trays
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Layout options for printing on both sides
The four print-orientation options are shown below. These options are available when Print on
Both Sides is selected from the Finishing tab in the printer driver.
1
1
1
2
1
3
1
4
1
Flip Pages Up
(long-edge landscape)
This layout is often used in accounting, data processing, and
spreadsheet applications. Every other printed image is
oriented upside-down. Facing pages are read continuously
from top to bottom.
2
3
Flip Pages Sideways
(short-edge landscape)
Each printed image is oriented right-side up. Facing pages
are read from top to bottom on the left page, then from top to
bottom on the right page.
Flip Pages Sideways
(long-edge portrait)
This is the default and most common layout, with every
printed image oriented right-side up. Facing pages are read
from top to bottom on the left page, then from top to bottom
on the right page.
4
Flip Pages Up
(short-edge portrait)
This layout is often used with clipboards. Every other printed
image is oriented upside-down. Facing pages are read
continuously from top to bottom.
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To duplex with the built-in duplexer
The built-in duplexer is included only with the HP LaserJet 2300d printer, HP LaserJet 2300dn
printer, and HP LaserJet 2300dtn printer.
1
Insert enough paper into one of the trays to accommodate the print job. If you are loading
special paper such as letterhead, load it in one of the following ways:
• For tray 1, load the letterhead paper with the first side down, bottom in first.
• For tray 2 (250-sheet tray) or tray 3 (either a 250-sheet tray or a 500-sheet tray), load the
letterhead paper with first side up, top edge toward the back of the tray.
2
CAUTION
Do not load paper that is heavier than 105 g/m (28-lb bond). Jamming could result.
2
On the Finishing tab, select Print on Both Sides.
Click OK.
3
4
5
Send the print job to the printer.
Note
The paper you are printing on will partially come out of the top output bin during the duplexing.
Do not pull on the paper until duplexing is complete.
During duplexing, the duplexer will not function if the rear output bin is open.
To duplex manually
1
Insert enough paper into one of the trays to accommodate the print job. If you are loading
special paper such as letterhead, load it in one of the following ways:
• For tray 1, load the letterhead paper with the first side down, bottom in first.
• For tray 2 (250-sheet tray) or tray 3 (either a 250-sheet tray or a 500-sheet tray), load the
letterhead paper with first side up, top edge toward the back of the tray.
2
3
4
5
6
On the Finishing tab, select Print on Both Sides.
Click OK.
Send the print job to the printer.
Go to the printer. Remove any blank paper from tray 1. Insert the printed stack with the blank
side up, top edge in first. You must print the second side from tray 1.
7
If prompted by a message at the controil panel display, press
(SELECT button).
Note
If total sheets exceed the tray 1 capacity for manual duplex jobs, you must repeat steps 6 and 7
each time paper is inserted until the duplexing job is complete.
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Canceling a print job
You can stop a print job from a software program or a print queue, or by pressing the CANCEL JOB
button on the printer control panel.
If the printer has not started printing, first try to cancel the job within the software program
that sent the print job.
If the print job is waiting in a print queue or print spooler such as the Printers group on a
Windows computer or Print Monitor on a Macintosh computer, delete the job there.
If the print job is already printing, press the CANCEL JOB button. The printer will finish printing
any pages that are already moving through the printer and delete the rest of the print job.
If the control panel status lights continue to cycle after a job has been canceled, the computer is
still sending the job to the printer. Either delete the job from the print queue or wait until the
computer has finished sending data (the printer will return to the ready state, with the READY light
on).
Pressing CANCEL JOB cancels only the current job in the printer. If more than one print job is in
printer memory, CANCEL JOB must be pressed once for each job.
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Using the printer driver
The printer driver provides access to the printer features and allows the computer to
communicate with the printer. This section provides instructions for printing when setting options
are set from the printer driver.
If possible, try to set printing features from the software program in which you are working or
from the Print dialog box. You can set the printer features this way for most Windows and
Macintosh software programs. If a setting is not available in the software program or printer
driver, you must set it at the printer control panel.
For more information about printer-driver features, see the printer-driver online Help. For more
information about printing from a specific software program, see the documentation for the
program.
Note
Printer-driver settings override control panel settings. Software program settings override both
printer-driver settings and control panel settings.
Changing the settings for a print job
If you want printing settings to be used only in the software program you are using, change the
settings from the program. After you quit the program, the printer settings return to the defaults
that are configured in the printer driver.
To change print settings for a print job on Windows computers
1
2
3
4
5
In the software program, click File.
Click Print.
Click Setup or Properties. (The options might be different for your program.)
Change the print settings.
When you are finished, click OK.
To change print settings for a print job on Macintosh computers
1
2
3
In the software program, click File.
Click Print.
In the dialog box that appears, select the print settings that you want to change and make the
changes.
4
When you are finished, click OK.
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Changing default settings
If you want printing settings to be used in all software programs you use on the computer,
change the default settings in the printer driver.
Choose the procedure for your operating system:
To change default settings in Windows 95, Windows 98, and Windows Me
1
2
3
4
5
6
7
Click the Start button.
Point to Settings.
Click Printers.
Right-click the HP LaserJet 2300 series printer icon.
Click Properties.
Change any of the settings on the tabs. These settings are now the defaults for the printer.
Click OK to save your settings and to close the printer driver.
To change default settings in Windows NT 4.0
1
2
3
4
5
6
7
Click the Start button.
Point to Settings.
Click Printers.
Right-click the HP LaserJet 2300 series printer icon.
Click Document Defaults.
Change any of the settings on the tabs. These settings are now the defaults for the printer.
Click OK to save your settings and to close the printer driver.
To change default settings in Windows 2000 and Windows XP
1
2
3
4
5
6
7
8
9
Click the Start button.
Point to Settings.
Point to Printers (Windows 2000) or Printers and Faxes (Windows XP).
Right-click the HP LaserJet 2300 series printer icon.
Click Properties.
On the Advanced tab, click Printing Defaults.
Change any of the settings on the tabs. These settings are now the defaults for the printer.
Click OK to return to the Advanced tab.
Click OK to save your settings and to close the printer driver.
To change default settings in Macintosh operating systems
Depending on the Macintosh operating system version that you have, use either the Apple
Desktop Printer Utility or the Print Center to change printer driver defaults.
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Using printer-driver features
This section provides instructions for common printing features that are controlled through the
printer driver.
Printing watermarks
A watermark is a marking, such as “Top Secret,” “Draft,” or someone’s name, printed in the
background of selected pages in a document.
Note
If you are using Windows NT 4.0, Windows 2000, or Windows XP, you must have administrator
privileges to create watermarks.
To print a watermark on Windows computers (all versions)
1
2
On the Effects tab, select a watermark from the Watermarks drop-down list. To edit or
create a watermark, click Edit.
3
Click OK.
To print a watermark on Macintosh computers
Select Custom and specify the text that you want, depending on your printer-driver version.
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Printing multiple pages on one sheet of paper
You can print more than one document page on a single sheet of paper (this is sometimes called
2-up, 4-up, or n-up printing). The pages will appear decreased in size and arranged on the sheet.
You can specify that up to 16 pages are to be printed on a single sheet. This feature provides a
cost-effective and environmentally friendly way to print draft pages, especially when combined
To print multiple pages on one side of a sheet of paper on Windows
computers (all versions)
1
2
3
4
5
On the Finishing tab, select the number of Pages per sheet.
If you want borders around the pages, select Print Page Borders.
Select the page order from the Page Order drop-down list.
Click OK.
Setting a custom paper size
Use the custom paper feature to print on paper sizes other than standard sizes.
To set a custom paper size on Windows computers
1
2
3
4
5
On the Paper tab, click Custom.
Specify the custom width and height.
Click Close.
Click OK.
To set a custom paper size on Macintosh computers
1
2
3
On the File Menu, select Page Setup.
From the Page Attributes drop-down menu, select Custom Page Size.
Click New to create a named custom page size. The new custom page is automatically
added to the Page Size menu in Page Setup.
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Using EconoMode (draft) printing
EconoMode (draft) printing allows the printer to use less toner on each page. Selecting this
option might extend the life of your print cartridge and reduce your cost per page, but will reduce
print quality.
EconoMode is not available if you are using a non-HP print cartridge.
To use EconoMode (draft) printing on Windows computers
1
2
3
On the Paper/Quality tab, select EconoMode.
Click OK.
Choosing print-quality settings
If you need advanced print quality, you can choose custom settings.
Resolution options:
Best Quality—use ProRes 1200 for the best print quality.
Faster Printing—use FastRes 1200 as an alternative resolution for complex graphics or
faster output.
Custom—use this option to specify print-quality settings.
Note
Changing resolution can change the formatting of your text.
To choose print-quality settings on Windows computers
1
2
3
On the Finishing tab, select the resolution or print-quality settings that you want.
Click OK.
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Using reduce/enlarge options
Use the reduce/enlarge options to scale your document to a percentage of its normal size. You can
also choose to scale your document to fit on any size of paper that the printer supports.
To set reduce/enlarge options on Windows computers
1
2
On the Effects tab, use the % of Normal Size box or slider scale to reduce or enlarge the
scale.
3
Click OK.
Selecting a paper source
If your software program supports printing paper by source, make the selections from the
program. Program settings override printer-driver settings.
To select a paper source on Windows computers
1
2
3
On the Paper/Quality tab, select the source from the Source is drop-down list.
Click OK.
To select a paper source on Macintosh computers
Select a paper source from the General options in the printer driver.
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Printing by type and size of media
You can configure the printer to select media by Type (such as plain, glossy, or letterhead) and
Size (such as letter or A4), rather than by Source (a tray).
Printing by type or size means that you want the printer to pull paper or print media from the first
tray that is loaded with the type or size that you choose. Selecting media by type and size results
in significantly better print quality for heavy paper and glossy paper. Using the wrong setting can
result in unsatisfactory print quality. Always print by type for special print media such as labels or
grayscale transparencies. Always print by size for envelopes.
If you want to print by type or size and the trays have not been configured for a certain type or
size, load the paper or print media into tray 1, and then select the type or size from the Page
Setup dialog box, the Print dialog box, or the Print Properties dialog box.
Note
The type and size settings can also be configured from the HP Web JetAdmin software for
operating systems, these settings can be configured by using the HP LaserJet Utility (see
To print by type and size of paper (tray 1)
1
2
3
At the printer control panel, press (SELECT button).
Use (UP button) or (DOWN button) to scroll to PAPER HANDLING, and then press
(SELECT button).
4
Do one of the following:
• To allow the printer to print automatically from tray 1, if it is loaded: Set TRAY 1 SIZE=ANY
SIZEand TRAY 1 TYPE=ANY TYPE (First mode).
• To print by type and size from tray 1, but to have the printer prompt you to load paper
before printing: Set TRAY 1 SIZE to the size that is loaded and set TRAY 1 TYPE to
anything except ANY TYPE (Cassette mode).
5
6
7
8
In the software program, click File.
Click Print.
Click Properties.
In the printer driver, select a type other than Auto Select.
To print by type and size of paper (tray 2 or 3)
1
2
3
At the printer control panel, press
detected) and/or the type.
(SELECT button) to change the size (if it was not
Use
(UP button) or
(DOWN button) to scroll to the size you want and/or to the type
(SELECT button).
PAPER HANDLING, and then press
Note
To print by type and size, it might be necessary to unload or close tray 1. For more information,
4
In the software program, click File.
Click Print.
5
6
7
Click Properties.
In the printer driver, select a type other than Auto Select.
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Printing a cover or different first page
Use the following procedure to print the first page of a document on a different media type than
the rest of the document (for example, to print the first page of a document on letterhead paper
and the rest on plain paper, or to print a cover on card stock and the subsequent pages on plain
paper).
This option might not be available in all printer drivers.
To print a cover or different first page for Windows 95, Window 98,
Windows Me, and Windows NT 4.0 computers
1
2
On the Paper tab, select Use different paper for first page. First Page, Other Pages, and
Back Cover tabs appear.
Note
The Back Cover tab is not available in the PS printer driver.
3
Select the Size, Source is, and Type is for the first page and other pages. The first page is
the cover of the document. The other pages are the interior pages of the document.
4
Click OK.
To print a cover or different first page on Windows 2000 and Windows XP
computers
1
2
On the Paper/Quality tab, select Use Different Paper. First Page, Other Pages, and Back
Cover become active (are no longer gray).
3
4
5
Select First Page.
Select the Source is and Type is for the first page.
Select Other Pages and then select the Source is and Type is. The first page is the cover of
the document. The other pages are the interior pages of the document.
6
Click OK.
Note
The preceding procedures for Windows computers change the printer’s settings for a print job.
To print a cover or different first page on Macintosh computers
In the Print dialog box, select First from and Remaining from.
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Adding a blank page or back cover to the end of a print job
Use this option to add a blank page to the end of a print job.
To print a blank page in Windows 95, Windows 98, Windows Me, and
Windows NT 4.0 (PCL only)
Note
This option is not available in the PS printer driver.
1
2
On the Paper tab, select Use different paper for first page. First Page, Other Pages, and
Back Cover tabs appear.
3
4
Select the Size, Source is, and Type is for the back cover.
Click OK.
To print a blank page in Windows 2000 and Windows XP
1
2
On the Paper/Quality tab, select Use Different Paper. First Page, Other Pages, and Back
Cover become active (are no longer gray).
3
4
5
6
Select Back Cover.
Select Add a blank back cover.
Select the Source is and Type is for the back cover.
Click OK.
Note
The preceding procedures change the printer’s settings for a print job. To change the printer’s
Adding a blank page to the beginning of all print jobs (job
separator page)
This option allows you to add a blank page to the beginning of all print jobs. This separates print
jobs, making each print job easier to find.
To add a blank page to the beginning of all print jobs in Windows 95,
Windows 98, Windows Me, and Windows NT 4.0
1
2
3
4
5
6
7
8
9
Click the Start button.
Point to Settings.
Click Printers.
Right-click the HP LaserJet 2300 series printer icon.
Click Properties.
On the General tab, click Separator Page.
Browse to find a separator page. Any printable document can be used as a separator page.
Click OK to select a separator page.
Click OK to return to the General tab.
10 Click OK to save your settings.
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To add a blank page to the beginning of all print jobs in Windows 2000 and
Windows XP
1
2
3
4
5
6
7
8
9
Click the Start button.
Point to Settings.
Point to Printers (Windows 2000) or Printers and Faxes (Windows XP).
Right-click the HP LaserJet 2300 series printer icon.
Click Properties.
On the Advanced tab, click Separator Page.
Browse to find a separator page. Any printable document can be used as a separator page.
Click OK to select a separator page.
Click OK to return to the Advanced tab.
10 Click OK to save your settings.
Note
The preceding procedures change the printer’s settings for a print job. To change the printer’s
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Using job-storage features
The printer supports two distinct job-storage features that allow printing to be initiated from the
printer control panel after the print job is sent from the computer:
proof and hold jobs
private jobs
Make sure that you identify your jobs in the printer driver before printing. Using default names
might override previous jobs with the same default name or cause the job to be deleted.
Note
The job-storage features require 48 MB of RAM. You can add 16 MB to the base HP
LaserJet 2300L printer and HP LaserJet 2300 printer so that they can support the features (see
If you turn the printer power off, all proof and hold and private jobs are deleted. A job can also be
deleted at the printer control panel.
Proofing and holding a job
The proof and hold feature provides a quick and easy way to print one copy of a job for proofing
before printing the additional copies.
Note
If you turn the printer power off, all quick copy, proof and hold, and private jobs are deleted.
To print the remaining copies of a held job
1
2
Press SELECT (
) to open the menus.
) or DOWN ARROW (
Use UP ARROW (
) to scroll to RETRIEVE JOB, and then press SELECT
) to scroll to the user name, and then press SELECT
) to scroll to the user or job name, and then press
(
).
3
4
Use UP ARROW (
) or DOWN ARROW (
) or DOWN ARROW (
(
).
Use UP ARROW (
SELECT (
).
5
6
Use UP ARROW (
) or DOWN ARROW (
) or DOWN ARROW (
) to scroll to PRINT, and then press SELECT (
).
Use UP ARROW (
) to scroll to the number of copies, and then press
SELECT (
).
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Deleting a held job
When you send a proof and hold job, the printer automatically deletes your previous proof and
hold job. If no proof and hold job already exists with that job name, and the printer needs
additional space, the printer might delete other proof and hold jobs starting with the oldest one.
Note
If you turn the printer power off, all quick copy, proof and hold, and private jobs are deleted. A
held job can also be deleted at the printer control panel.
To delete a held job
1
2
Press SELECT (
) to open the menus.
) or DOWN ARROW (
Use UP ARROW (
) to scroll to RETRIEVE JOB, and then press SELECT
) to scroll to the user name, and then press SELECT
) to scroll to the user or job name, and then press
(
).
3
4
5
Use UP ARROW (
) or DOWN ARROW (
) or DOWN ARROW (
) or DOWN ARROW (
(
).
Use UP ARROW (
SELECT (
).
Use UP ARROW (
) to scroll to DELETE, and then press SELECT (
).
Printing a private job
The private printing feature lets you specify that a job is not printed until you release it using a
four-digit personal identification number (PIN) at the printer control panel. You specify the PIN in
the printer driver, and it is sent to the printer as part of the print job.
To specify a private job
To specify in the driver that a job is private, select the Private Job option and type a 4-digit PIN.
To print a private job
1
2
Press SELECT (
) to open the menus.
) or DOWN ARROW (
Use UP ARROW (
) to scroll to RETRIEVE JOB, and then press SELECT
) to scroll to the user name, and then press SELECT
) to scroll to the user or job name, and then press
) to scroll to PRINT. A lock symbol appears next to
(
).
3
4
5
6
Use UP ARROW (
) or DOWN ARROW (
) or DOWN ARROW (
) or DOWN ARROW (
(
).
Use UP ARROW (
SELECT (
).
Use UP ARROW (
PRINT. Press SELECT (
).
You are prompted to enter the PIN number. Use UP ARROW (
change the first number of the PIN, and then press SELECT (
) or DOWN ARROW (
) to
). An *appears in place of
the number. Repeat these steps to change the remaining three numbers of the PIN.
7
Use UP ARROW (
SELECT (
) or DOWN ARROW (
) to scroll to the number of copies, and then press
).
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Deleting a private job
A private job is automatically deleted after the user releases it for printing, unless the user
selects the Stored Job option in the printer driver. (In order to store a job, the printer must have
an optional hard disk installed.)
Note
If you turn the printer power off, all quick copy, proof and hold, and private jobs are deleted. A
private job can also be deleted at the printer control panel before it is ever printed.
To delete a private job
1
2
Press SELECT (
) to open the menus.
) or DOWN ARROW (
Use UP ARROW (
) to scroll to RETRIEVE JOB, and then press SELECT
) to scroll to the user name, and then press SELECT
) to scroll to the user or job name, and then press
(
).
3
4
5
6
Use UP ARROW (
) or DOWN ARROW (
) or DOWN ARROW (
) or DOWN ARROW (
(
).
Use UP ARROW (
SELECT (
).
Use UP ARROW (
(A lock symbol appears next to DELETE.)
) to scroll to DELETE, and then press SELECT (
).
You are prompted to enter the PIN number. Use UP ARROW (
change the first number of the PIN, and then press SELECT (
) or DOWN ARROW (
) to
). An *appears in place of
the number. Repeat these steps to change the remaining three numbers of the PIN.
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Using the embedded Web server
The embedded Web server allows you to view printer and network status and to manage printing
functions from your computer instead of from the printer control panel. Below are examples of
what you can do using the embedded Web server:
view printer control status information
set the type of media loaded in each tray
determine the remaining life on all supplies and order new ones
view and change tray configurations
view and change the printer control panel menu configuration
view and print internal pages
receive notification of printer and supplies events
view and change network configuration
The embedded Web server feature requires at least 48 MB of RAM and an HP Jetdirect print
server in order to connect to your network. The HP LaserJet 2300n printer HP LaserJet 2300dn
printer, and HP LaserJet 2300dtn printer already meet these requirements. The
HP LaserJet 2300d printer requires an HP Jetdirect print server, and the HP LaserJet 2300L
printer and HP LaserJet 2300 printer require 16 MB of RAM and an HP Jetdirect print server.
To use the embedded Web server, you must have Microsoft Internet Explorer 5.01 and later or
Netscape 6.2 and later for Windows, Mac OS, and Linux (Netscape only). Netscape Navigator
4.7 is required for HP-UX 10 and HP-UX 11. The embedded Web server works when the printer
is connected to an IP-based network. The embedded Web server does not support IPX-based
printer connections. You do not have to have Internet access to open and use the embedded
Web server.
When the printer is directly connected to a computer, the embedded Web server is supported for
Windows 95 and later. In order to use the embedded Web server with a direct connection, you
must choose the Custom installation option when you install the printer driver. Select the option
to load Printer Status and Alerts. The proxy server is installed as part of the Printer Status and
Alerts software.
When the printer is connected to the network, the embedded Web server is automatically
available.
Opening the embedded Web server
1
In a supported Web browser on your computer, type the IP address for the printer. (To find
the IP address, print a configuration page. For more information about printing a
Note
Once you open the URL, you can bookmark it so that you can return to it quickly in the future.
2
The embedded Web server has three tabs that contain settings and information about the
printer: the Information tab, the Settings tab, and the Network tab. Click the tab that you
want to view.
3
See the following sections for more information about each tab.
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Information tab
The Information pages group consists of the following pages.
Device Status. This page shows the printer status and shows the life remaining of HP
supplies, with 0 percent representing that a supply is empty. The page also shows the type
and size of print media set for each tray. To change the default settings, click Change
Settings.
Configuration page. This page shows the information found on the printer configuration
page.
Supplies Status. This page shows the life remaining of HP supplies, with 0 percent
representing that a supply is empty. This page also provides supplies part numbers. To
order new supplies, click Order Supplies in the Other Links area of the window. To visit
any website, you must have Internet access.
Event log. This page shows a list of all printer events and errors.
Device information. This page also shows the printer network name, address, and model
information. To change these entries, click Device Information on the Settings tab.
Control panel. Click this button to view the current status of the printer’s control panel.
Settings tab
This tab allows you to configure the printer from your computer. The Settings tab can be
password protected. If this printer is networked, always consult with the printer administrator
before changing settings on this tab.
The Settings tab contains the following pages.
Configure Device. Configure all printer settings from this page. This page contains the
traditional menus found on printers using a control panel display. These menus include
Information, Paper Handling, and Configure Device.
Alerts. Network only. Set up to receive e-mail alerts for various printer and supplies events.
Email. Network only. Used in conjunction with the Alerts page to set up incoming and
outgoing e-mail.
Security. Set a password that must be entered to gain access to the Settings and
Networking tabs. Enable and disable certain features of the EWS.
Other Links. Add or customize a link to another website. This link is shown in the Other
Links area on all embedded Web server pages. These permanent links always appear in
the Other Links area: HP Instant Support™, Order Supplies, and Product Support.
Device Information. Name the printer and assign an asset number to it. Enter the name
and e-mail address for the primary contact who will receive information about the printer.
Language. Determine the language in which to display the embedded Web server
information.
Time Services. Set the printer to retrieve the date and time from a network server at regular
intervals.
Networking tab
This tab allows the network administrator to control network-related settings for the printer when
it is connected to an IP-based network. This tab will not appear if the printer is directly connected
to a computer, or if the printer is connected to a network using anything other than an
HP Jetdirect print server card.
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Other links
This section contains links that connect you to the Internet. You must have Internet access in
order to use any of these links. If you use a dial-up connection and did not connect when you first
opened the embedded Web server, you must connect before you can visit these websites.
Connecting might require that you close the embedded Web server and reopen it.
HP Instant Support™. Connects you to the HP website to help you find solutions. This
service analyzes your printer error log and configuration information to provide diagnostic
and support information specific to your printer.
Order Supplies. Click this link to connect to the HP website and order genuine HP supplies,
such as print cartridges and media.
Product Support. Connects to the support site for the HP color LaserJet 9500 series
printer. Then, you can search for help regarding general topics.
Using HP Web Jetadmin software
HP Web Jetadmin 7.0 is a Web-based software solution for remotely installing, monitoring, and
troubleshooting network-connected peripherals. The intuitive browser interface simplifies
cross-platform management of a wide range of devices, including HP and non-HP printers.
Management is proactive, allowing network administrators the ability to resolve printer issues
before users are affected. Download this free, enhanced-management software at
plug-ins, and then click applications.
If installed on a host server, HP Web Jetadmin is available to any client through a supported Web
browser (such as Microsoft Internet Explorer 4.x or Netscape Navigator 4.x or later) by browsing
to the HP Web Jetadmin host.
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Using Printer Status and Alerts
The Printer Status and Alerts software is available to users of both networked and directly
connected printers. This software allows you to view the embedded Web server information for a
particular printer. It also generates messages on the computer regarding the status of the printer
and print jobs. Depending on how the printer is connected, you can receive different messages.
Networked printers
You can receive alert messages that appear when you are printing to a particular printer if
that printer experiences a problem but it can continue to print. Example problems include a
tray that is open, a print cartridge that is low, or a condition that prevents printing (such as
paper is out, or a print cartridge is empty).
Directly connected printers (parallel and USB)
You can receive alert messages that appear when the printer experiences a problem but it
can continue printing or a problem that prevents it from printing. You can also receive
messages just when supplies are low.
You can set alert options for a single printer that supports Printer Status and Alerts, or you can
set alert options for all printers that support Printer Status and Alerts. For networked printers,
these alerts only appear for your jobs.
Note that even if you are setting alert options for all printers, not all options you select can apply
to all printers. For example, if you select the option for notifying you when the print cartridge is
low, then all directly connected printers that support Printer Status and Alerts will generate a
message when the print cartridge is low. However, none of the networked printers will generate
this message, nor will directly connected printers that do not support Printer Status and Alerts.
To choose which status messages appear
1
Open Printer Status and Alerts in one of these ways:
• Double-click the Printer Status and Alerts tray icon, which is in the Tray Manager.
• On the Start menu, point to Programs, point to Printer Status and Alerts, and click
Printer Status and Alerts.
2
3
4
Click the Options icon in the left pane.
In the For field, select the printer driver for this printer, or select All Printers.
Clear the options for the messages you do not want to appear, and select the options for the
messages you do want to appear.
5
Under Status check rate, select how frequently you want the software to update the printer
status information that the software uses to generate the messages. Status Check Rate
might not be available if the printer administrator has restricted the rights to this function.
To view status messages and information
On the left side of the window, select the printer for which you want to see information.
Information provided includes status messages, supplies status, and printer capabilities. You can
also click the Job History (clock) icon at the top of the Printer Status and Alerts window to view
a list of previous jobs sent to the printer from your computer.
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Managing and configuring printer drivers
Your system or network administrator can use the driver management and configuration solution
to configure printer drivers before you install and deploy them within your environment. This is
helpful when you configure printer drivers for multiple workstations or printers that share the
same configuration.
When you preconfigure your printer driver to match the printer hardware, you can gain access to
all of the printer accessories through the driver. You can also configure most driver feature
settings. Five of the driver features can be “locked.” This means that you can choose not to allow
users to change the duplex, print color as gray, input tray, output tray, and media type settings.
(Some features might not apply to all printers. For example, some printers do not include color
printing or duplexing.)
The driver management and configuration solution saves time and reduces management costs.
Previously, if an administrator wanted to configure printer drivers, the configuration had to be
completed at each client workstation. Because the driver management and configuration
solution offers multiple configuration options, administrators can create a single configuration, in
a central location, that best fits their software installation and deployment strategy.
The driver management and configuration solution also gives administrators more control over
their printing environment, because they can deploy drivers that share the same configuration
across an entire organization. They can use the “lock” feature to support organization initiatives.
For example, if a printer includes a duplexer, locking the duplex setting ensures that all print jobs
are printed on two sides to save paper. All of the controls can be deployed from a single
computer.
Two methods are available:
HP Web Jetadmin software plug-in
customization utility
Regardless of the configuration method that is used, one configuration can be shared by all
printer drivers for a given printer model with one pass through either the plug-in or the utility. The
single configuration provides support for multiple operating systems, printer driver languages,
and localized language versions.
A single configuration file is associated with all supported drivers, and can be modified by using
either the plug-in or the utility.
HP Web Jetadmin software plug-in
A driver management and configuration plug-in is available for the HP Web Jetadmin software.
You can use the plug-in to configure the printer drivers before installation and deployment. This
method for managing and controlling printer drivers provides a complete, end-to-end solution
that you can use to set up and configure the printer, the print path (queue), and the client
computers or workstations. The following activities are included in the workflow:
Discover and configure the printer(s).
Discover and configure the print path on the server(s). You can have multiple servers
configured in a batch, or multiple printers (of the same model type) using a single server.
Obtain the printer driver(s). You can install multiple drivers for each print queue that is
connected to a server in environments that support multiple operating systems.
Run the configuration editor (the editor is not supported for some older drivers).
Deploy the configured printer drivers to the server(s).
Instruct the end-users to connect to the print server. The configured driver for their operating
system is automatically deployed to their computer.
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Administrators can use the HP Jetadmin software plug-in to deploy configured printer drivers
using a silent, batch, or remote process. Obtain the HP Web Jetadmin software plug-in from
Customization utility
Administrators can use a customization utility to create a custom installation package that
includes only the components that are needed within a specific organization or operating
environment. The customization utility is available in two places:
on the CD-ROM that comes with the printer (the utility is one of the installer options)
in the printing system software that is available for downloading from the HP website for the
The installation procedure prompts the administrator to select components from the contents of
the printing system. During this process, the administrator is prompted to configure the printer
driver settings, if the selected drivers support preconfiguration. The process yields a customized
installation package that the administrator can deploy to install the configured printer drivers on
the client computers and workstations. The customization utility supports silent and batch
operations.
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Managing the print cartridge
This section provides information about HP print cartridges, how to store them, how to identify
genuine ones, and their life expectancy. Information also appears about non-HP print cartridges.
HP print cartridges
When you use a genuine new HP print cartridge, part number Q2610A (6,000-page cartridge),
you can obtain several types of information, such as the following:
amount of toner remaining
estimated number of pages remaining
number of pages printed
other supplies information
Non-HP print cartridges
Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or
remanufactured. Because they are not HP products, HP cannot influence their design or control
their quality. Service or repair required as a result of using a non-HP print cartridge will not be
covered under the printer warranty.
If you use a non-HP print cartridge, the printer is unable to report the levels of the supplies for the
printer, calculation of the number of pages remaining, and cartridge-usage information. The
printer does report a non-HP print cartridge with a message on the control panel display (Non-HP
cartridge detected).
If the non-HP print cartridge was sold to you as a genuine HP product, please call the HP fraud
Print-cartridge authentication
The printer will let you know that a print cartridge is not a genuine HP print cartridge when you
insert it into the printer.
If the printer control panel message states that this is not a genuine HP print cartridge and you
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it. The shelf life of a
print cartridge in an unopened package is approximately 2.5 years.
CAUTION
To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.
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Print-cartridge life expectancy
The life of the print cartridge depends on the amount of toner that print jobs require and the
length of life for the components inside the cartridge. When printing text at 5 percent coverage
(typical for a business letter), an HP print cartridge lasts an average of 6,000 pages. This
assumes that toner density is set to 3 and EconoMode is off. (These are the default settings. For
At any time, you can verify life expectancy by checking the supply level, as described in
Checking the supply level
You can check the supply (toner) level using the printer control panel, the embedded Web server,
printer software, or HP Web Jetadmin.
To check the supply level using the control panel
1
2
Press
(SELECT button) to open the menus.
Use
SELECT (
(UP button) or
).
(DOWN button) to scroll to INFORMATION, and then press
3
Use
(UP button) or
(DOWN button) to scroll to PRINT SUPPLIES STATUS PAGE, and
then press
about the supplies status page.
To check the supply level using the embedded Web server
1
In your Web browser, enter the IP address for the printer home page. This takes you to the
2
On the left side of the screen, click Supplies Status. This takes you to the supplies status
information about the supplies status page.)
To check the supply level using the printer software
Three things are required to use this feature:
The Printer Status and Alerts software on the CD-ROM that came with the printer must be
The printer must be directly connected to your computer with a parallel cable.
You must have access to the Internet.
1
2
3
At the bottom right of your screen, double-click the Printer icon. This opens the status
window.
On the left side of the status window, click the Printer icon from which you want to obtain
status.
At the top of the status window, click the Supplies link. You can also scroll down to Supplies
Status.
Note
If you want to order supplies, click Order Supplies. This opens a browser that produces a URL
from which to purchase supplies. Select the supplies you wish to order and finish the ordering
process.
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To check the supply levels using HP Web Jetadmin
In HP Web Jetadmin, select the printer device. The device status page shows supply-level
information.
Cartridge low and cartridge out conditions
The printer alerts you if the print cartridge is low on toner or out of toner.
When the cartridge is low on toner
When the cartridge is low on toner, the printer control panel shows the ORDER CARTRIDGE
message. The ORDER CARTRIDGEmessage first appears when about 10 percent of the toner
remains in the print cartridge (at 5 percent coverage, about 600 pages remaining).
The default is for the printer to continue printing until the toner runs out, but you might prefer to
have the printer stop instead of continuing when the ORDER CARTRIDGEmessage first appears —
for example, if you want print quality to remain consistently high during print jobs, or if you do not
want the cartridge to run out during a long print job. To configure the printer to stop, set
CARTRIDGE LOW=STOP(in the System Setup submenu of the Configure Device menu). (See
printing. You can resume printing by pressing
(SELECT button) for each print job.
When the cartridge is out of toner or drum life
The REPLACE CARTRIDGE message appears in one of these situations:
When the print cartridge is out of toner. If CARTRIDGE OUTis set to CONTINUE (in the
System Setup submenu of the Configure Device menu), the printer continues printing
without interaction until the cartridge reaches the end of drum life. HP does not guarantee
print quality after the REPLACE CARTRIDGE message is first displayed. Replace the print
CARTRIDGE OUTis set to STOP, the printer stops printing until you replace the print cartridge or
resume printing by pressing
(SELECT button) for each print job.
When the drum life of the print cartridge is out. You must replace the print cartridge to
continue printing. No override is possible, even if toner remains in the cartridge. (See
the printer.
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Configuring e-mail alerts
You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you
of problems with the printer. The alerts take the form of e-mail messages to the e-mail account or
accounts that you specify.
You can configure the following:
the device that you want to monitor (in this case, the printer)
what alerts are to be received (for example, alerts for jams, paper out, ORDER CARTRIDGE,
REPLACE CARTRIDGE, and cover open)
the e-mail account to which the alerts should be forwarded
For
See the following section
HP Web Jetadmin
about HP Web Jetadmin
HP Web Jetadmin online Help for details about alerts and how to set
them up
Embedded Web server
about the embedded Web server
Embedded Web server online Help for details about alerts and how to
set them up
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Checking the printer configuration
At the printer control panel, you can print pages that give details about the printer and its current
configuration. The following information pages are described here:
For a complete list of printer information pages, see the Information menu at the printer control
Keep these pages nearby for troubleshooting. They are also useful if you contact HP Customer
Care.
Menu map
Print the menu map to see the current settings for the menus and items available at the printer
control panel.
To print a menu map
1
2
Press
(SELECT button) to open the menus.
Use
(UP button) or (DOWN button) to scroll to INFORMATION, and then press
(SELECT button).
3
Use
(UP button) or
(DOWN button) to scroll to PRINT MENU MAP, and then press
(SELECT button).
You might want to store the menu map near the printer for reference. The content of the menu
map varies, depending on the options currently installed in the printer. (Many of these values can
be overridden in the program or printer driver.)
Configuration page
Use the configuration page to view current printer settings, to help troubleshoot printer problems,
or to verify installation of optional accessories, such as memory (DIMMs), trays, and printer
languages.
Note
If an HP Jetdirect print server is installed, an HP Jetdirect configuration page prints as well. The
IP address of the HP Jetdirect print server appears on this page.
To print a configuration page at the control panel
1
2
Press
(SELECT button) to open the menus.
Use
(UP button) or (DOWN button) to scroll to INFORMATION, and then press
(SELECT button).
3
Use ( ) (UP button) or
(SELECT button).
(DOWN button) to scroll to PRINT CONFIGURATION, and then press
An example of the configuration page follows. The content of the configuration page varies,
depending on the options currently installed in the printer.
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Note
1
2
3
4
5
6
1
2
3
4
5
6
Printer Information
Event Log
Lists the model, serial number, page counts, and other
information for the printer.
Lists the number of entries in the event log, the maximum number
of entries viewable, and the last three entries.
Installed Personalities Lists all printer languages that are installed (such as PS and PCL)
and Options
and lists options that are installed in each DIMM slot and EIO slot.
Memory
Lists printer memory, PCL Driver Work Space (DWS), and
resource saving information.
Security
Lists the status of the printer control panel lock, control panel
password, and disk drive (if one is installed in the printer).
Paper Trays and
Options
Lists the size settings for all trays and lists optional
paper-handling accessories that are installed.
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Supplies status page
Use the supplies status page to obtain information about the print cartridge installed in the
printer, the amount of life left in the print cartridge, and the number of pages and jobs that have
been processed.
Note
You can also obtain supplies status information in the embedded Web server. For details, see
To print a supplies status page at the control panel
1
2
Press
(SELECT button) to open the menus.
Use
(UP button) or (DOWN button) to scroll to INFORMATION, and then press
(SELECT button).
3
Use
(UP button) or
(DOWN button) to scroll to PRINT SUPPLIES STATUS PAGE, and
then press
(SELECT button).
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1
2
3
4
5
1
2
Supplies website
Lists the local website for ordering supplies through the Internet.
Cartridge
information
Provides information about the estimated number of pages
remaining for the amount of toner left in the cartridge, status of the
toner supply, and print-cartridge serial number.
3
4
5
Printing statistics
Lists statistics about total number of pages and jobs processed
using this print cartridge and page count by paper size.
Manufacture
information
Shows the installation date and last use date for this print cartridge.
Recycling website
Lists the website for information about returning used HP print
cartridges.
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PS or PCL font list
Use the font lists to see which fonts are currently installed in the printer. (The font lists also show
which fonts are resident on an optional hard disk accessory or flash DIMM.)
To print a PS or PCL font list
1
2
Press
(SELECT button) to open the menus.
Use
(UP button) or (DOWN button) to scroll to INFORMATION, and then press
(SELECT button).
3
Use
(UP button) or
(DOWN button) to scroll to PRINT PS FONT LISTor PRINT PCL
FONT LIST, and then press
(SELECT button).
The PS font list shows the PS fonts installed, and gives a sample of those fonts. The following
information can be found on the PCL font list:
Font gives the font names and samples.
Pitch/Point indicates the pitch and point size of the font.
Escape Sequence (a PCL 5e programming command) is used to select the designated font.
(See the legend at the bottom of the font list page.)
®
Note
For information about using printer commands to select a font with MS-DOS programs, see
Font # is the number used to select fonts at the printer control panel (not in the program). Do
not confuse the font # with the font ID, described below. The number indicates the DIMM slot
where the font is stored.
• SOFT: Downloaded fonts, which stay resident in the printer until other fonts are
downloaded to replace them, or until the printer power is turned off.
• INTERNAL: Fonts that permanently reside in the printer.
Font ID is the number you assign to soft fonts when you download them through software.
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Cleaning the printer
Over time, particles of toner and paper accumulate inside the printer. This can cause print-quality
problems during printing. Cleaning the printer eliminates or reduces these problems.
Clean the paper path and print-cartridge areas every time that you change the print cartridge or
whenever print-quality problems occur. As much as possible, keep the printer from dust and
debris.
Cleaning the outside
Clean the outside of the printer with a cloth that has been dampened with water.
CAUTION
Do not use ammonia-based cleaners on or around the printer.
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Cleaning the paper path and print-cartridge areas
Over time, particles of toner and paper accumulate inside the printer.
This can cause print-quality problems during printing. Cleaning the
printer eliminates or reduces these problems.
2
To clean the inside of the printer
1
2
3
Turn the printer off and unplug the power cord.
Open the top cover.
Remove the print cartridge.
3
4
CAUTION
To prevent damage to the print cartridge, do not expose it to light for
more than a few minutes.
Be careful not to touch the transfer roller (the black, rubber roller located
underneath the print cartridge). Skin oils on the roller can cause
print-quality problems.
4
5
With a dry, lint-free cloth, wipe any residue from the paper path area
and the print cartridge cavity.
Reinstall the print cartridge and close the top cover.
Note
If the print cartridge is difficult to reinstall, make sure that the registration
plate has been flipped back down into position and that you have
pushed the print cartridge firmly in place.
5
6
Plug in the power cable and turn the printer on.
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Cleaning the fuser
Run the printer cleaning page to keep the fuser free of toner and paper particles that can
sometimes accumulate. Accumulation of toner and particles can cause specks to appear on the
To ensure optimum print quality, HP recommends that you use the cleaning page every time that
you replace the print cartridge or on an automatic interval that you can set up.
The cleaning procedure takes about 2.5 minutes to complete. A message (either CREATING
CLEANING PAGEor CLEANING) appears on the printer control panel display while the cleaning is
taking place.
To run the cleaning page
In order for the cleaning page to work properly, print the page on copier-grade paper (not bond,
heavy, or rough paper).
1
2
3
If your printer model includes a duplexer, open the rear output bin.
Press
Use
(SELECT button) to open the menus.
(UP button) or (DOWN button) to scroll to CONFIGURE DEVICE, and then press
(SELECT button).
4
5
Use
(UP button) or
(DOWN button) to scroll to PRINT QUALITY, and then press
(SELECT button).
Use
(UP button) or
(SELECT button).
(DOWN button) to scroll to CREATE CLEANING PAGE, and then press
6
7
Follow the instructions on the cleaning page to complete the cleaning process.
If your printer model includes a duplexer, close the rear output bin.
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Troubleshooting checklist
If the printer is not responding properly, complete the following checklist in order. If the printer
does not pass a step, follow the corresponding troubleshooting suggestions.
Make sure that the printer READY
light is on.
If no lights are on, check the power cord connections. Check the
power switch. Check the power source by plugging into another
outlet.
If other lights are on, note the message in the control panel display
Print a short document from a
software application to verify that
the computer and printer are
connected and are
If the page does not print, check the cable connection between the
printer and computer. Make sure that you are using the proper
cable.
Check the print queue or the print spooler (the print monitor on a
Macintosh computer) to see if the printer has been paused.
communicating correctly.
Verify that you have installed the HP LaserJet 2300 series printer
driver.
Check the software application to make sure that you are using an
HP LaserJet 2300 series printer driver and port.
If the problem persists, check
these troubleshooting sections:
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Troubleshooting general printing problems
Symptom
Possible cause
Solution
Control panel display is hard The contrast is too high or too low
Adjust the contrast on the control
to read.
for your office environment.
Printer selects media from
the wrong tray.
The tray selection in the software
application might be incorrect.
For many software applications, the
paper tray selection is found under
the Page Setup menu within the
application.
Remove any media in other trays to
make the printer select from the
desired tray.
For Macintosh computers, use the
HP LaserJet Utility to change the
priority of the tray.
The configured size does not match Change the configured size to
the size of the media loaded in the
tray.
match the size of the media loaded
in the tray through the control panel.
Printer does not pull paper
from tray 2 or tray 3.
The rear paper-length guide is set
incorrectly (tray 2 or tray 3).
To properly set the rear guides, see
“Loading tray 2 (250-sheet tray) or
optional 250-sheet tray in tray 3
The rear paper stop is set
incorrectly (tray 3).
For tray 3, make sure that the
leading edge of the paper stack is
even. An uneven edge can prevent
the lift plate from rising.
Paper curls when it exits the The paper curls when exits the
printer. top output bin.
Open the rear output bin to allow
the paper to exit in a straight path
through the printer.
Turn over the paper that you are
printing on.
Reduce the fusing temperature to
First sheet of media jams in A combination of high humidity and Adjust the printer for high humidity
the print cartridge area.
high temperature is affecting the
media.
and high temperature conditions
page 152).
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Symptom
Possible cause
Solution
Print job is extremely slow.
The job might be very complex.
Reduce the complexity of the page
or try adjusting the print-quality
settings. If this problem occurs
frequently, add memory to the
printer.
The maximum speed of the printer
cannot be exceeded even when
more memory is added.
Printing speeds might be
automatically reduced when printing
on special-sized media.
You are printing a PDF or
PostScript (PS) file using a PCL
printer driver.
Try using the PS printer driver
rather than the PCL printer driver.
(You can usually do this from a
software program.)
In the printer driver, Optimize for:
In the printer driver, set the type to
bond paper.
Note: If you change the setting to
plain paper, the print job will print
faster. However, if you are using
heavy media, for best results leave
the printer driver set to heavy even
though printing might be slower.
Print job prints on both sides The printer is set for duplexing.
of the paper.
setting, or see the online Help.
Print job contains only one
page but the printer
The printer is set for duplexing.
Even if the print job contains only
processes the back side of
the page as well (the page
comes part of the way out,
and then goes back into the
printer).
one page, the printer processes the setting, or see the online Help.
back side as well.
Do not try to pull the page out of the
printer before duplexing is
complete. Jamming might result.
Pages print, but are totally
blank.
The sealing tape might still be in the Remove the print cartridge and pull
print cartridge.
out the sealing tape. Reinstall the
print cartridge.
The file might have blank pages.
Check the file to make sure that it
does not contain blank pages.
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Symptom
Possible cause
Solution
The printer prints, but the
text is wrong, garbled, or
incomplete.
The printer cable is loose or
defective.
Disconnect the printer cable and
reconnect it. Try a print job that you
know works. If possible, attach the
cable and printer to another
computer and try a print job that you
know works. Finally, try a new
cable.
The printer is on a network or
Disconnect the printer from the
sharing device and is not receiving network and use a parallel or USB
a clear signal.
cable to attach it directly to a
computer. Print a job that you know
works.
The wrong driver was selected in
the software.
Check the software’s printer
selection menu to make sure that
an HP LaserJet 2300 series printer
is selected.
The software program is
malfunctioning.
Try printing a job from another
program.
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Symptom
Possible cause
Solution
The printer does not respond The printer is out of paper.
Add paper.
when you select Print in the
software.
The printer might be in manual feed Change the printer from manual
mode.
page 149).
The cable between the computer
and the printer is not connected
properly.
Disconnect and reconnect the
cable.
The printer cable is defective.
If possible, attach the cable to
another computer and print a job
that you know works. You might
also try using a different cable.
The wrong printer was selected in
the software.
Check the software printer selection
menu to make sure that an
HP LaserJet 2300 series printer is
selected.
There might be a jam.
Clear any jams, paying careful
attention to the duplexer area. See
The software for the printer is not
configured for the printer port.
Check the software’s printer
selection menu to make sure that it
is using the correct port. If the
computer has more than one port,
make sure that the printer is
attached to the correct one.
The printer is on a network and is
not receiving a signal.
Disconnect the printer from the
network and use a parallel or US B
cable to attach it directly to a
computer. Reinstall the printing
software. Print a job that you know
works.
Clear any stopped jobs from the
print queue.
The printer is not receiving power.
The printer is malfunctioning.
If no lights are on, check the power
cord connections. Check the power
switch. Check the power source.
Check the control panel display for
messages and lights to determine if
the printer is indicating an error.
Note any message and see
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Printing special pages
Special pages within the memory of the printer can help you to diagnose and learn about
problems with your printer.
Configuration page
The configuration page lists many of the current settings and properties of the printer. For
page 72. If you have an EIO print server card installed, a second page (the Jetdirect page)
prints that lists all of the HP Jetdirect information.
Font list
Supplies status page
Use the supplies status page to obtain information about the print cartridge installed in the
printer, the amount of life left in the print cartridge, and the number of pages and jobs that
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Understanding printer messages
Printer messages appear on the printer control panel display to relay the normal status of the
printer (such as Processing job) or an error condition (such as CLOSE FRONT DOOR) that needs
that require attention or that might raise questions. Messages are listed in alphabetical order
first, with numeric messages at the end of the list.
Using the printer online Help system
This printer features an online Help system on the control panel that provides instructions for
resolving most printer errors. Certain control panel messages alternate with instructions about
gaining access to the online Help system.
Whenever a message alternates with For help press ?, press (HELP button) to view the help
and use
(UP button) and
(DOWN button) to scroll through the message.
To exit the online Help system, press (HELP button).
Resolving persistent messages
Some messages (for example, requests to load a tray or a message that a previous print job is
still in the printer memory) allow you to press
JOB to clear the job and eliminate the message.
(SELECT button) to print, or to press CANCEL
If a message persists after performing all of the recommended actions, contact an HP-authorized
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Interpreting control-panel messages
Message
Description
Recommended action
The printer control panel function
you are trying to use has been
locked to prevent unauthorized
access.
See your network administrator.
Access denied
menus locked
The printer is canceling a job. The
message continues while the job is
stopped, the paper path is cleared,
and any remaining incoming data
on the active data channel is
No action necessary.
Canceling...
[JOBNAME]
received and discarded.
The printer is checking for possible No action necessary.
jams or paper that was not cleared
from the printer.
Checking paper path
Checking printer
The printer is checking for possible No action necessary.
jams or paper that was not cleared
from the printer.
The printer received a request for a Print the job using a printer driver
CHOSEN PERSONALITY NOT
AVAILABLE
personality (printer language) that
does not exist in the printer. The
print job is canceled.
for a different printer language, or
add the requested language to the
printer (if available).
alternates with
To continue press
To see a list of available
personalities, print a configuration
page 72.)
The printer jammed or the printer
was turned on and media was
detected in a wrong location. The
Wait for the printer to finish trying to
clear the pages. If it cannot, a jam
message will appear on the control
Clearing paper path
printer is automatically attempting to panel display.
eject the pages.
You are attempting to view an
No action necessary.
Event log empty
empty event log by selecting SHOW
EVENT LOGfrom the control panel.
This message appears for
No action necessary.
Cartridge installed
approximately 10 seconds after you
install a new, genuine HP cartridge.
The print cartridge is missing and
must be reinstalled for printing to
continue.
Replace or correctly reinstall the
print cartridge.
INSTALL CARTRIDGE
alternates with
For help press
The tray that is indicated is
configured for a specific type and
size of media needed by a print job,
but the tray is empty. All other trays
are also empty.
Load the requested media in the
tray that is indicated.
LOAD TRAY [XX]
[TYPE] [SIZE]
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Message
Description
Recommended action
A job is sent that requires a specific Perform one of these steps:
LOAD TRAY [XX]
[TYPE] [SIZE]
type and size that is not available in
the tray that is indicated.
Load the requested media into
the indicated tray and press
alternates with
(SELECT button).
To use another
tray press
Press
to use a type and
size that are available in
another tray.
or
For help press
or
To continue press
The printer is waiting for media to
be loaded in tray 1 for manual feed.
Perform one of these steps:
MANUALLY FEED
[TYPE] [SIZE]
Load the requested media into
the tray 1 and press
(SELECT button).
alternates with
To use another
tray press
Press
(SELECT button) to
use a type and size that are
available in another tray.
or
For help press
or
To continue press
The CANCEL JOB button was
pressed, but there is no active job or
buffered data to cancel.
No action necessary.
No job to cancel
The message is displayed for
approximately 2 seconds before the
printer returns to the ready state.
This message appears when the
CARTRIDGE LOWsetting in the
System Setup submenu is set to
CONTINUEand the cartridge has
only 10 percent of its toner
page 155).
Make sure that you have a new
page 116).
ORDER CARTRIDGE
LESS THAN [XXXX] PAGES
The printer is paused but continues Press PAUSE/RESUME.
to receive data until the memory is
full. The printer is not experiencing
an error.
Paused
alternates with
To return to ready
press RESUME key
The tray indicated is loaded with a
Load the tray with the size
SIZE MISMATCH
different size of paper than the size configured for the tray.
configured for the tray.
TRAY [XX]= [SIZE]
Make sure that the guides are
alternates with
positioned correctly in the tray, and
then make sure that the switch in
the tray is set correctly to Custom or
Standard.
Ready
For help press
TRAY [XX]EMPTY
[TYPE] [SIZE]
The tray is out of media.
Load paper in the empty tray to
clear the message.
alternates with
Ready
If you do not load the specified tray,
the printer will continue printing from
the next available tray with the
same paper size and type, and the
message will continue to appear.
For menus press
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Message
Description
Recommended action
The system detected a different
type of media from the type
specified for the tray in the paper
path coming from tray XX.
1
2
Verify that the correct media is
loaded in the tray.
TYPE MISMATCH
TRAY [XX]=[TYPE]
Check the driver settings to
make sure that the expected
media type is selected.
Check the media-type settings
on the printer control panel to
make sure that the printer is set
for the media type that is in the
tray.
alternates with
Ready
3
4
For help press
Refer to the printer software
online Help for more
information.
The printer did not detect the type
and size of media requested. The
message shows the most likely type or use
and size available and the tray in
which they are available.
Press
accept the values in the message,
(UP button) and
(DOWN button) to scroll through the
available choices.
(SELECT button) to
USE TRAY [XX]
[TYPE] [SIZE]
alternates with
To change press
To continue press
/
An error has occurred in one or
more of the printer’s supplies.
Values of XXand YY are listed
below:
1
2
Turn the printer power off, and
then turn the printer power on to
clear the message.
If the message persists, contact
an HP-authorized service or
support provider (see
10.XX.YY SUPPLIES
MEMORY ERROR
For help press
XX
00 = memory is defective
01 = memory is missing
YY
00 = black print cartridge
A jam has occurred in the specified Remove jammed media from the
13.XX.YZ JAM IN
[LOCATION]
location.
If the message persists after all
jams have been cleared, a sensor
might be stuck or broken. Contact
an HP-authorized service or support
page 123).
The printer received more data than Press
(SELECT button) to print
20 INSUFFICIENT MEMORY
alternates with
can fit in its available memory. You
might have tried to transfer too
the transferred data (some data
might be lost), and then simplify the
To continue press
many macros, soft fonts, or complex print job or install additional
graphics.
The data (dense text, rules, raster
or vector graphics) sent to the
printer was too complex.
1
2
Press
(SELECT button) to
21 PAGE TOO COMPLEX
alternates with
print the transferred data.
(Some data might be lost.)
If this message appears often,
simplify the print job or install
additional memory. (See
page 165.)
To continue press
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Message
Description
Recommended action
Too much data was sent to the EIO
card in the specified slot [X]. An
improper communications protocol
might be in use.
1
Press
(SELECT button) to
22 EIO [X]
clear the message. (The job will
not be printed.)
Check the host configuration. If
the message persists, contact
an HP-authorized service or
support provider (see
BUFFER OVERFLOW
alternates with
2
To continue press
Too much data was sent to the
parallel port.
1
Check for a loose cable
22 PARALLEL I/O
BUFFER OVERFLOW
connection and be sure to use a
high-quality cable. Some
non-HP parallel cables might be
missing pin connections or
might otherwise not conform to
the IEEE-1284 specification.
alternates with
To continue press
page 116.)
2
This error can occur if the driver
you are using is not IEEE-1284
compliant. For best results, use
an HP driver that came with the
3
4
Press
(SELECT button) to
clear the error message. (The
job will not be printed.)
If the message persists, contact
an HP-authorized service or
support provider (see
Too much data was sent to the
serial port.
Press
(SELECT button) to clear
22 SERIAL I/O
the error message. (The job will not
be printed.)
BUFFER OVERFLOW
alternates with
To continue press
Too much data was sent to the USB Press
(SELECT button) to clear
22 USB I/O
port.
the error message. (The job will not
be printed.)
BUFFER OVERFLOW
The connection has been broken
between the printer and the EIO
card in the specified slot [X].
Press
(SELECT button) to clear
40 EIO [X] BAD
TRANSMISSION
the error message and continue
printing.
alternates with
To continue press
A temporary printing error occurred.
1
Press
(SELECT button). The
41.X PRINTER ERROR
alternates with
page containing the error
automatically reprints if jam
recovery is enabled.
To continue press
2
3
Turn the printer power off, and
then turn the printer power on.
If the message persists, contact
an HP-authorized service or
support provider (see
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Message
Description
Recommended action
This is typically caused if two or
more sheets stick together in the
printer or if the tray is not properly
adjusted.
1
2
Reload the tray with the correct
paper size.
41.3 UNEXPECTED
SIZE IN TRAY [XX]
Press
(SELECT button) to
alternates with
scroll to TRAY XX SIZE=.
Reconfigure the size in a tray so
that the printer will use a tray
that contains the size required
for the print job.
LOAD TRAY [XX]:
[TYPE] [SIZE]
3
4
If the error does not clear, turn
the printer power off, then turn
the printer power on.
If the message persists, contact
an HP-authorized service or
support provider (see
The printer detected a paper type
different than what it was expecting.
1
2
Reload the tray with the correct
paper type.
41.5 UNEXPECTED
TYPE IN TRAY XX
Press
(SELECT button) to
alternates with
scroll to TRAY XX TYPE=.
Reconfigure the size in a tray so
that the printer uses a tray that
contains the type required for
the print job.
LOAD TRAY [XX]:
[TYPE] [SIZE]
3
4
If the error does not clear, turn
the printer power off, and then
turn the printer power on.
If the message persists, contact
an HP-authorized service or
support provider (see
A critical firmware error has
occurred.
1
2
Turn the printer power off, leave
it off for 20 minutes, and then
turn the printer power on.
If the message persists, contact
an HP-authorized service or
support provider (see
49.XXXXX
PRINTER ERROR
A fuser error has occurred.
1
2
Turn the printer power off and
then turn the printer power on.
If the message persists, contact
an HP-authorized service or
support provider (see
50.X FUSER ERROR
For help press
A temporary printing error occurred.
A temporary printing error occurred.
1
2
Turn the printer power off, and
then turn the printer power on.
If the message persists, contact
an HP-authorized service or
support provider (see
51.X
PRINTER ERROR
alternates with
To continue
turn off then on
1
2
Turn the printer power off, and
then turn the printer power on.
If the message persists, contact
an HP-authorized service or
support provider (see
52.X
PRINTER ERROR
alternates with
To continue
turn off then on
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Message
Description
Recommended action
53.XY.ZZ
There is a problem with the printer
memory. The DIMM that caused the
error will not be used. Values of X,
Y, and ZZ are as follows:
1
You might need to reseat or
replace the specified DIMM.
Turn the printer power off and
then reseat the DIMM that
caused the error.
PRINTER ERROR
2
3
Try using a different printer
driver or printing a smaller file.
If the message persists, contact
an HP-authorized service or
support provider (see
X = DIMM type
0 = ROM
1 = RAM
Y = Device location
0 = Internal memory (ROM or
RAM)
1 to 3 = DIMM slot 1, 2, or 3
ZZ = Error number
A temporary printing error occurred.
1
2
3
Turn the printer power off and
then turn the printer power on.
Try using a different printer
driver or printing a smaller file.
If the message persists, contact
an HP-authorized service or
support provider (see
55.X
PRINTER ERROR
alternates with
To continue
turn off then on
A temporary printing error occurred
as a result of an incorrect input or
output request.
1
2
Turn the printer power off, and
then turn the printer power on.
If the message persists, contact
an HP-authorized service or
support provider (see
56.X
PRINTER ERROR
alternates with
To continue
turn off then on
A temporary printing error occurred
in one of the printer fans.
1
2
Turn the printer power off, and
then turn the printer power on.
If the message persists, contact
an HP-authorized service or
support provider (see
57.X
PRINTER ERROR
alternates with
To continue
turn off then on
A printer error has occurred where a To resolve problems with the power
58.X
memory tag CPU error was
supply:
PRINTER ERROR
detected, or there is a problem with
the air sensor or power supply.
1
Remove the printer from any
alternates with
UPS supplies, additional power
supplies, or power strips. Plug
the printer into a wall outlet and
see if this resolves the problem.
If the printer is already plugged
into a wall outlet, try another
power source in the building
that is independent of the one
currently being used.
To continue
turn off then on
2
The line voltage and current source
at the printer location might need to
be inspected to ensure that they
meet the electrical specifications for
If the message persists, contact an
HP-authorized service or support
page 123).
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Message
Description
Recommended action
A temporary printing error occurred.
1
2
Turn the printer power off, and
then turn the printer power on.
If the message persists, contact
an HP-authorized service or
support provider (see
59.X
PRINTER ERROR
alternates with
To continue
turn off then on
This message indicates that no
system was found. The printer
software system is corrupt.
1
2
Turn the printer power off, and
then turn the printer power on.
If the message persists, contact
an HP-authorized service or
support provider (see
62 NO SYSTEM
A temporary printing error occurred
in the scan buffer.
1
2
Turn the printer power off, and
then turn the printer power on.
If the message persists, contact
an HP-authorized service or
support provider (see
64 PRINTER ERROR
alternates with
To continue
turn off then on
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Message
Description
Recommended action
The printer detected a critical
hardware error.
1
Press CANCEL JOB to clear the
print job from the printer
memory. Turn the printer power
off, and then turn the printer
power on.
79.XXXX
PRINTER ERROR
alternates with
To continue
turn off then on
2
Try printing a job from a
different program. If the job
prints, go back to the first
program and try printing a
different file. (If the message
appears only with a certain
program or print job, contact the
software vendor for assistance.
If the message persists with
different programs and print jobs, try
these steps.
1
2
Turn the printer power off.
Disconnect all cables to the
printer that connect it to the
network or computer.
3
4
5
Remove all memory DIMMs or
third-party DIMMs from the
Remove all EIO devices from
page 168.)
Turn the printer power on.
If the error no longer exists, follow
these steps.
1
Install each DIMM and EIO
device one at a time, making
sure to turn the printer power off
and back on as you install each
device.
2
3
Replace a DIMM or EIO device
if you determine that it causes
the error.
Reconnect all cables that
connect the printer to the
network or computer.
The EIO accessory card in slot [X]
has encountered a critical error.
1
2
Turn the printer power off, and
then turn the printer power on.
Turn the printer power off,
reseat the EIO accessory in slot
[X], and then turn the printer
power on.
8X.YYYY
EIO ERROR
3
4
Turn the printer power off,
remove the EIO accessory from
slot [X], install it in a different
EIO slot, and then turn the
printer power on.
Replace the EIO accessory in
slot [X].
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Clearing jams
Occasionally, media can become jammed during a print job. The following are some of the
causes:
Trays are loaded improperly or overfilled.
Tray 2 or tray 3 is removed during a print job.
The top cover is opened during a print job.
page 134).
Typical jam locations
Jams can occur at four locations:
1
3
2
4
1
2
3
4
Duplexer area (applies only to the HP LaserJet 2300d printer,
Note
Find and remove the jammed media by using the instructions provided in this section. If the
location of the jam is not obvious, look first in the print cartridge area.
Be sure to remove all torn pieces of media that remain in the printer.
Loose toner might remain in the printer after a jam. This should clear after a few sheets have
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Print-cartridge area
1
2
Jams in this area might result in loose toner on the page. If you get any
toner on your clothes or hands, wash them in cold water. (Hot water will
set the toner into the fabric.)
1
2
Open the top cover.
Remove the print cartridge.
CAUTION
To prevent damage, do not expose the print cartridge to light for more
than a few minutes. Place a piece of paper over the top of the print
cartridge to shield it while it is out of the printer.
3
4
Carefully lift up the registration plate. If the leading edge of the print
media is visible, gently pull the media toward the rear of the printer
to remove it from the printer.
If the media is difficult to remove or has already entered the output
3
When the jammed media has been removed, gently flip down the
registration plate. Reinstall the print cartridge and shut the top
cover.
Note
If the print cartridge is difficult to reinstall, make sure that the
registration plate has been flipped back down into position and that you
have pushed the print cartridge firmly in place.
4
If the ATTENTION light does not go out, jammed media remains inside
the printer. Check the paper-feed and rear-output areas for jams. For
printers that include a built-in duplexer (HP LaserJet 2300d printer,
HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer), check
the duplexer area.
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Tray 2 or tray 3 paper-feed area
1
2
3
Note
If paper has entered the print cartridge area, follow the instructions in
print cartridge area than from the paper-feed area.
1
2
Slide out tray 2 or tray 3 to expose the jam.
Remove any misfed paper by pulling it out by the visible edge.
on page 32). If tray 3 is installed, remove any misfed paper and
make sure that all of the paper is aligned in that tray.
3
If the paper is jammed in the paper-feed area and cannot be
accessed from the print-cartridge area, grasp the paper and
carefully pull it free from the printer.
4
5
For tray 2, push the paper down to lock the metal paper-lift plate
into place. For both trays, slide the tray back into the printer.
To reset the printer and continue printing, open the top cover all the
way and then close it.
Note
If the ATTENTION light does not go out, jammed media remains inside the
printer. Check the paper-feed and rear-output areas for jams. For
printers that include a built-in duplexer (HP LaserJet 2300d printer,
HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer), check
the duplexer area.
4
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Output areas
1
2
Jams in this area might result in loose toner on the page. If you get any
toner on your clothes or hands, wash them in cold water. (Hot water will
set the toner into the fabric.)
1
Open the top cover and remove the print cartridge. Open the
rear output bin.
Note
It is necessary to open the top cover in order to release the rear output
gearing and remove the media easily.
2
3
If the media is visible from the rear output opening, carefully use
both hands to pull the leading edge out of the printer. Carefully
remove the rest of the jammed media from the printer.
If the paper is almost completely visible from the top output bin, pull
the remaining paper carefully out of the printer.
3
4
If the leading edge is not visible or barely visible in the
print-cartridge area, open the rear output bin all the way. To do this,
push the bin door slightly forward and use your finger to disengage
the grill at the base. Turn the jam-clearing wheel to move the media
out of the printer.
4
Reinstall the print cartridge. Close the top cover and the
rear output bin.
Note
If the print cartridge is difficult to reinstall, make sure that the registration
plate has been flipped back down into position and that you have
pushed the print cartridge firmly in place.
If the ATTENTION light does not go out, jammed media remains inside the
printer. Check the paper-feed and rear-output areas for jams. For
printers that include a built-in duplexer (HP LaserJet 2300d printer,
HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer), check
the duplexer area.
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Duplexer area
1
2
This procedure applies only to printers that include a built-in duplexer
(HP LaserJet 2300d printer, HP LaserJet 2300dn printer, and
HP LaserJet 2300dtn printer).
1
2
Remove tray 2 from the printer.
Pull the green lever on the left front of the tray 2 opening to open the
paper access plate.
3
4
Reach in and pull out the jammed paper.
Push the bottom of the paper access plate back up until it clicks into
place on both sides (both sides need to be engaged).
5
6
Reinstall tray 2.
To reset the printer and continue printing, open the top cover all the
way and then close it.
Note
3
4
5
If the ATTENTION light does not go out, jammed media remains inside
the printer. Check the paper-feed and rear-output areas for jams.
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Troubleshooting print-quality problems
This section helps you define print-quality problems and what to do to correct them. Often
print-quality problems can be handled easily by making sure that the printer is properly
maintained, using print media that meets HP specifications, or running a cleaning page.
Print-quality checklist
General print-quality problems can be solved by following the checklist below.
Check the printer driver to make sure that you are using the best available print quality
Try printing with one of the alternative print drivers on the printer CD-ROM.
page 83).
Install a new HP print cartridge, and then check the print quality again. (See the instructions
provided with the print cartridge.)
Note
If the page is totally blank (all white) check to make sure that the sealing tape is removed from
the print cartridge and ensure that the print cartridge is installed correctly.
Newer printers have been optimized to print characters more accurately. This might result in
characters that look lighter or thinner than you are used to from your older printer.
If the page is printing images darker than those from an older printer, and you want the images
to match the older printer, make these changes in your printer driver: on the Finishing tab, select
Print Quality, select Custom, click Details, and click the check box for Print Images Lighter.
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Image defect examples
Use the examples in this image defect table to determine which print-quality problem you are
experiencing, and then see the corresponding reference pages to troubleshoot. These examples
identify the most common print-quality problems. If you still have problems after trying the
(light)
(dark)
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Light print or fade
If a vertical white streak or faded area appears on the page:
The toner supply is out. Install a new HP print cartridge.
The media might not meet HP specifications (for example, the paper is too moist or too
If the whole page is light, the print density adjustment is too light or EconoMode might be on.
available in HP Web Jetadmin.
Toner specks
The media might not meet HP specifications (for example, the paper is too moist or too
Dropouts
If faded areas, generally rounded, occur randomly on the page:
A single sheet of media might be defective. Try reprinting the job.
The moisture content of the paper is uneven or the paper has moist spots on its surface. Try
The paper lot is bad. The manufacturing processes can cause some areas to reject toner.
If these steps do not correct the problem, contact an HP-authorized dealer or service
Vertical lines
If black or white vertical streaks appear on the page:
The photosensitive drum inside the print cartridge has probably been scratched or is worn
out. Install a new HP print cartridge.
Gray background
If the amount of background toner shading becomes unacceptable, the following procedures
might help to clear the condition:
of background shading.
Check the printer’s environment; very dry (low humidity) conditions can increase the amount
of background shading.
Install a new HP print cartridge.
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Toner smear
If toner smears appear on the leading edge of the media, the paper guides are dirty. See
Try installing a new HP print cartridge.
Loose toner
Try installing a new HP print cartridge.
In the printer driver, change the type to match the type of paper you are printing. See
heavy media.
Vertical repetitive defects
If marks repeatedly appear on the printed side of the page at even intervals:
The print cartridge might be damaged. The circumference of the print cartridge drum is
94 mm (3.7 inches). If a repetitive mark occurs every 94 mm (3.7 inches) on the page, install
a new HP print cartridge.
Internal parts might have toner on them. If the defects occur on the back of the page, the
problem will likely correct itself after a few more pages.
In the printer driver, change the type setting to match the type of media you are printing. See
The fusing assembly might be damaged. Contact an HP-approved service technician. See
Misformed characters
If characters are improperly formed, producing hollow images, the paper might be too slick.
If characters are improperly formed, producing a wavy effect, the laser scanner might need
service. If you need service, contact an HP-authorized dealer or service representative
Page skew
Make sure that the media is loaded correctly and that the guides are not too tight or too loose
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Curl or wave
Check the media type and quality. Both high temperature and humidity can cause paper curl.
Turn over the stack of paper in the tray. Also try rotating the paper 180° in the input tray.
Open the rear door and try printing to the rear output bin (straight-through paper path).
Change the paper type setting in the printer driver to thin, transparency, or lightweight. This
helps reduce curl by shortening the time that the media spends in the fuser assembly. See
Keep media sealed in the original packaging and in a cool, dry place until ready to use.
Wrinkles or creases
Make sure that the media is loaded properly.
Open the rear door and try printing to the rear output bin.
Turn over the stack of paper in the tray or try rotating the paper 180° in the input tray.
Toner scatter outline (halo)
If large amounts of toner have scattered around the characters, the media might have high
resistivity. (Small amounts of toner scatter are normal for laser printing.) Try a different paper
Turn over the stack of media in the tray.
A combination of low humidity and high temperature might be the problem. Increase the
Random image repetition
If an image that appears at the top of the page (in solid black) repeats further down the page (in
a gray field), the toner might not have been completely erased from the last job. (The repeated
image might be lighter or darker than the field it appears in.)
Change the tone (darkness) of the field that the repeated image appears in.
Change the order in which the images are printed. For example, have the lighter image at
the top of the page, and the darker image farther down the page.
From your software application, rotate the whole page 180° to print the lighter image first.
If the defect occurs later in a print job, turn the printer power off for 10 minutes, and then turn
the printer power on to restart the print job.
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Troubleshooting network printing problems
Note
HP recommends that you use the printer CD-ROM to install and set up the printer on a network.
print server is installed, printing a configuration page also prints a second page that shows
the network settings and status.
See the HP Jetdirect Print Server Administrator’s Guide on the printer CD-ROM for help and
for more information about the Jetdirect configuration page. To reach the guide, select the
appropriate print server series (for example, EIO), select the appropriate print server product
(for example, 615n), and then click troubleshoot a problem.
Try printing the job from another computer.
To verify that a printer works with a computer, use a parallel or USB cable to connect it
directly to a computer. You will have to reinstall the printing software. Print a document from
a program that has printed correctly in the past. If this works, a problem with the network
might exist.
Contact your network administrator for assistance.
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Troubleshooting common Windows problems
Symptom
Possible cause
Solution
Error message:
Paper is not loaded.
Defective or loose cable.
Make sure that there is paper in the trays.
“Error Writing to LPTx” in
Windows 9x.
Make sure that the cables are connected
correctly, the printer is on, and the READY
light is on.
The printer is plugged into a Unplug the power cord from the power strip
power strip and not
and plug it into another electrical outlet.
receiving enough power.
Wrong input/output setting. Click Start, click Settings, and then click
Printers. Right-click the HP LaserJet 2300
printer driver and select Properties. Click
Details and then Port Settings. Click to
clear the check mark from the Check Port
State before Printing box. Click OK. Click
Spool Setting and then click Print Directly
to Printer. Click OK.
Error message:
Close all other applications, restart Windows,
and try again.
“General Protection Fault
Exception OE”
Select a different printer driver. If the
HP LaserJet 2300 series PCL 6 driver is
selected, switch to a PCL 5e or PS printer
driver. (You can usually do this from a
software program.)
“Spool32”
“Illegal Operation”
Delete all temp files from the Temp
subdirectory. You can determine the name of
the directory by editing the Autoexec.bat file
and looking for the statement “Set Temp
=.” The name after this statement is the temp
directory. It is usually C:\temp by default,
but can be redefined.
Refer to the Microsoft Windows
documentation that came with your computer
for further information about Windows error
messages.
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Troubleshooting common Macintosh problems
Choose the item that best describes the problem:
problems in the Chooser
printing errors
USB problems
OS X problems
Symptom
Possible cause
Solution
Problems in the Chooser
The LaserWriter icon does
not appear in the Chooser.
Software is not installed
correctly.
The LaserWriter 8 driver should be present
as a part of the Mac OS. Make sure that
the LaserWriter driver is in the Extensions
folder within the Systems folder. If it is not
there, install the LaserWriter driver from
your Mac OS CD.
Make sure that you are using a high-quality
cable.
Make sure that the printer is on the correct
network. Select Network or AppleTalk
Control Panel from Control Panels in the
Apple menu and then select the correct
network.
The HP LaserJet raster
printer driver icon does not
appear in the Chooser.
Software is not installed
correctly.
Reinstall the software.
The printer name does not
appear in the printer list.
Make sure that the cables are connected
correctly, that the printer is on, and that the
READY light is on.
Verify that the printer driver is installed.
Make sure that the correct printer driver
has been selected in the Chooser.
Make sure that AppleTalk is on (the button
next to Active is selected in the Chooser).
You might need to restart the computer to
activate the change.
If the printer resides on a network with
multiple zones, make sure that the correct
zone is selected in the AppleTalk Zones
box in the Chooser
The printer driver does not
automatically set up your
selected printer even though
you clicked Auto Setup in
the Chooser.
Reinstall the printer software.
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Symptom
Possible cause
Solution
Printing errors
A print job was not sent to
the printer that you wanted.
Another printer with the
same or similar name might displayed on the configuration page.
Check the AppleTalk name of the printer
have received your print job.
Make sure that the cables are connected
correctly, that the printer is on, and that the
READY light is on.
You cannot use the
Background Printing has
LaserWriter 8.3
computer while the printer is not been selected.
printing.
Turn Background Printing on in the
Chooser. Status messages will now be
redirected to the Print Monitor, allowing you
to continue working while the computer is
processing data to be sent to the printer.
LaserWriter 8.4 and later
Turn Background Printing on by selecting
File, Print Desktop, and Background
Printing.
An encapsulated PostScript This problem occurs with
(EPS) file does not print with some software programs.
the correct fonts.
Try downloading the fonts contained in the
EPS file to the printer before printing.
Send the file in ASCII format instead of
binary encoding.
Your document is not
Select Options in the Page Setup dialog
printing with New York,
Geneva, or Monaco fonts.
box to deselect substituted fonts.
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Symptom
Possible cause
Solution
USB problems
A USB-connected
This problem is caused by
Software troubleshooting
HP LaserJet printer does not either a software or
Make sure that your Macintosh
computer supports USB.
appear in the Macintosh
Chooser.
hardware component.
Make sure that your Macintosh
computer has Mac OS 8.6 or later.
Ensure that your Macintosh has the
appropriate USB software from Apple.
Note: The iMac and Blue G3 desktop
Macintosh systems contain all the
requirements to connect to a USB device.
Hardware troubleshooting
Make sure that the printer is turned on.
Verify that the USB cable is properly
connected.
Make sure that you are using the
appropriate high-speed USB cable.
Make sure that there are not too many
USB devices drawing power from the
chain. Disconnect all devices from the
chain and connect the cable directly to
the USB port on the host computer.
Check to see if there are more than two
non-powered USB hubs in a row on the
chain. Disconnect all devices from the
chain and connect the cable directly to
the USB port on the host computer.
Note: The iMac keyboard is a non-powered
USB hub.
The LaserWriter driver does Use the Apple Desktop Utility to set up the
not display USB devices in
the Chooser.
printer.
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Symptom
Possible cause
Solution
OS X problems
Printer features do not
appear.
The wrong PPD is selected
for the printer.
Verify which PPD is selected. In the Print
dialog box, click Summary. Verify that the
PPD for setting is correct.
When using OSX v10.2, the
printer is not using
Rendezvous (mDNS).
You might need to upgrade your
HP Jetdirect card to a version that supports
Rendezvous.
An installed tray does not
appear as an option, even
though it is installed on the
printer.
The ability to manually select installable
options is supported only in Mac OS X
v10.2 and later.
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Selecting an alternate PostScript Printer Description (PPD)
MAC OS 9.x
1
2
3
Open the Chooser from the Apple menu.
Click the LaserWriter icon.
If you are on a network that has multiple zones, select the zone in the AppleTalk Zones box
where the printer is located.
4
In the Select a PostScript Printer box, click the printer name that you want to use.
(Double-clicking immediately generates the next few steps.)
5
6
7
Click Setup. (This button might read Create for first-time setup.)
Click Select PPD.
Find the PPD that you want in the list and click Select. If the PPD is not listed, choose one of
the following options:
• Select a PPD for a printer with similar features.
• Select a PPD from another folder.
• Select the generic PPD by clicking Use Generic. The generic PPD allows you to print, but
limits your access to printer features.
8
In the Setup dialog box, click Select, and then click OK to return to the Chooser.
Note
If you manually select a PPD, an icon might not appear next to the selected printer in the Select
a PostScript Printer box. In the Chooser, click Setup, click Printer Info, and then click Update
Info to display the icon.
9
Close the Chooser.
Mac OS X
1
2
Delete the printer from the Print Center.
Add the printer again using the option to manually select the PPD.
Renaming the printer
If you are going to rename the printer, do this before selecting the printer in the Chooser. If you
rename the printer after selecting it in the Chooser, you will have to return to the Chooser and
reselect it.
Use the Set Printer Name feature in the HP LaserJet Utility to rename the printer.
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Troubleshooting common PostScript problems
The following situations are specific to the PostScript (PS) language and might occur when
several printer languages are being used. Check the control panel display for messages that
might help resolve problems.
Note
To receive a printed or screen message when PS errors occur, open the Print Options dialog
box and click the selection next to the PS Errors section that you want.
Symptom
Possible cause
Solution
The job prints in Courier (the
printer’s default typeface) instead downloaded.]
of the typeface that you
The requested typeface is not
Download the font that you want
and send the print job again.
Verify the type and location of the
font. Download the font to the
printer if applicable. Check the
software documentation for more
information.
requested.
A legal page prints with clipped
margins.
The print job was too complex.
You might need to print your job
at 600 dots per inch, reduce the
complexity of the page, or install
more memory.
A PS error page prints.
The print job might not be PS.
Make sure that the print job is a
PS job. Check to see whether the
software application expected a
setup or PS header file to be sent
to the printer.
Specific errors
Limit Check Error
The print job was too complex.
You might need to print your job
at 600 dots per inch, reduce the
complexity of the page, or install
more memory.
VM Error
Font error.
Font error.
Select unlimited downloadable
fonts from the printer driver.
Range Check
Select unlimited downloadable
fonts from the printer driver.
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Ordering parts, accessories, and supplies
This section provides information regarding ordering parts, supplies, and documentation. Use
only parts and accessories specifically designed for this printer.
Ordering directly from HP
You can obtain the following directly from HP:
Replacement parts
http://partsurfer.hp.com. Outside the United States, order parts by contacting your local
authorized HP service center.
Supplies and accessories
Documentation
available online.
Ordering through service or support providers
To order a part or accessory, contact an HP-authorized service or support provider. (See
Ordering directly through the embedded Web server (for
printers with network connection)
Use the following steps to order printing supplies directly through the embedded Web server.
To order directly through the embedded Web server
1
In the Web browser on the computer, type the IP address for the printer. The printer status
window appears.
2
3
4
Select the Setting tab at the top of the window.
If asked to provide a password, type the password.
On the left side of the Device Configuration window, double-click Order Supplies. This
provides a URL from which to purchase consumables. Supplies information with part
numbers and printer information is provided.
5
Select the part numbers that you want to order and follow the instructions on the screen.
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Ordering directly through the printer software (for printers
directly connected to a computer)
The printer software gives you the ability to order supplies and accessories directly from the
computer. Three things are necessary to use this feature:
The Printer Status and Alerts software must be installed on your computer. Use the Custom
The printer must be directly connected to your computer through a parallel cable.
You must have access to the World Wide Web.
To order directly through the printer software
1
2
3
At the bottom right of the screen (in the system tray), click the Printer icon. This opens the
status window.
On the left side of the status window, click the Printer icon for which you want to obtain
status.
At the top of the status window, select Supplies. (You can also scroll down to Supplies
Status.)
4
5
Click Order Supplies. The browser opens to the supplies purchasing page.
Select the supplies that you want to order.
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Part numbers
Paper handling
Item
Description or use
Part number
Optional 250-sheet tray and
feeder unit
Optional tray to increase paper capacity.
Holds A4, A5, B5 (ISO), B5 (JIS), Letter,
Legal, Executive, and 8.5-by-13 inch paper
sizes
C4793B
Optional 500-sheet tray and
feeder unit
Optional tray to increase paper capacity.
Holds Letter and A4 paper sizes.
C7065B
Memory
Item
Description or use
Part number
SDRAM DIMM (dual inline
memory module)
Boosts the ability of the printer to handle
large or complex print jobs (maximum
128 MB with HP-brand DIMMs).
8 MB
C7842A
C7843A
C7845A
Q9680A
Q9121A
16 MB
32 MB
64 MB
128 MB
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Cables and interfaces
Item
Description or use
Part number
Enhanced I/O (EIO) cards
HP Jetdirect print server multi-protocol EIO
network cards:
HP Jetdirect 615n Fast Ethernet (10/
100Base-TX) internal print server
(included on the HP LaserJet 2300n,
2300dn, and 2300dtn)
J6057A
HP Jetdirect 680n 802.11b wireless
internal print server
J6058A
HP JetDirect 610n Token Ring internal J4167A
print server
HP Jetdirect 600n Ethernet (10Base-T, J3111A
10Base-2) and LocalTalk internal print
server
HP JetDirect 600 Ethernet (10Base-T) J3110A
internal print server
HP Jetdirect Connectivity card for USB, J4135A
serial, and LocalTalk connections
Parallel cables
USB cable
2-meter IEEE 1284-B cable
3-meter IEEE 1284-B cable
C2950A
C2951A
2-meter A to B cable
C6518A
Documentation
Item
Description or use
Part number
hp LaserJet 2300 series
printers CD-ROM
An additional copy of the CD-ROM
containing software, the use guide, and
Readme files.
English, German, Dutch, French,
Hebrew, Spanish, Italian, Portuguese,
Finnish, Swedish, Norwegian
Q2472-60102
Q2472-60103
Q2472-60104
Arabic, Czech (C5), Danish, English,
French, Greek, Hungarian, Polish,
Russian, Slovak, Turkish
English, Thai, Korean, Simplified
Chinese, Traditional Chinese
hp LaserJet 2300 series
printers start guide
You can download a copy of the start guide
from the Internet at
hp LaserJet printer family
print media guide
A guide to using paper and other print
media with HP LaserJet printers (English
only).
5963-7863
To obtain the most current version of the
media guide, go to
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Printing supplies
Item
Description or use
Part number
Print cartridge
HP Soft Gloss laser paper
HP Smart Print Cartridge
Q2610A
For use with HP LaserJet printers. Coated
paper, good for business documents with
high impact, such as brochures, sales
material, and documents with graphics and
photographic images.
Specifications: 32 lb (120 g/m2).
Letter (220 by 280 mm),
50 sheets/box
C4179A/Asia-Pacific
countries/regions
A4 (210 by 297 mm),
50 sheets/box
C4179B/Asia-Pacific
countries/regions and
Europe
HP LaserJet tough paper
For use with HP LaserJet printers. This
satin-finish paper is waterproof and tear-
proof, yet doesn’t compromise on print
quality or performance. Use it for signs,
maps, menus, and other business
applications.
Letter (8.5 by 11 inch),
50 sheets to a carton
Q1298A/North America
A4 (210 by 297 mm),
50 sheets to a carton
Q1298B/Asia-Pacific
countries/regions and
Europe
HP Premium Choice LaserJet HP’s brightest LaserJet paper. Expect
paper
spectacular color and crisp black from this
paper that is extra smooth and brilliantly
white. Ideal for presentations, business
plans, external correspondence and other
high-value documents
Specifications: 98 bright, 32 lb.
(75 g/m2).
Letter (8.5 by 11 inch),
500 sheets/ream, 10-ream carton
HPU1132/North America
HPU1732 North America
Letter (8.5 by 11 inch),
250 sheets/ream, 6-ream carton
A4 (210 by 297 mm),
5-ream carton
Q2397A/Asia-Pacific
countries/regions
A4 (210 by 297 mm),
250 sheet/ream, 5-ream carton
CHP412/Europe
CHP410/Europe
CHP413/Europe
A4 (210 by 297 mm),
500 sheet/ream, 5-ream carton
A4 (210 by 297 mm), 160g/m2
500 sheet/ream, 5-ream carton
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Item
Description or use
Part number
HP LaserJet paper
For use with HP LaserJet printers. Good for
letterhead, high-value memos, legal
documents, direct mail, and
correspondence.
Specifications: 96 bright,
24 lb (90 g/m2).
Letter (8.5 by 11 inch),
500 sheets/ream, 10-ream carton
HPJ1124/North America
HPJ1424/North America
Legal (8.5 by 14 inch),
500 sheets/ream, 10-ream carton
A Letter (220 by 280 mm),
500 sheets/ream, 5-ream carton
Q2398A/Asia-Pacific
countries/regions
A4 (210 by 297 mm),
500 sheets/ream, 5-ream carton
Q2400A/Asia-Pacific
countries/regions
A4 (210 by 297 mm),
500 sheets/ream
CHP310/Europe
HP Printing paper
For use with HP LaserJet and inkjet
printers. Created especially for small and
home offices. Heavier and brighter than
copier paper.
Specifications: 92 bright, 22 lb.
Letter (8.5 by 11 inch),
500 sheets/ream, 10-ream carton
HPP1122/North America
and Mexico
Letter (8.5 by 11 inch),
HPP113R/North America
500 sheets/ream, 3-ream carton
A4 (210 by 297 mm),
CHP210/Europe
500 sheets/ream, 5-ream carton
A4 (210 by 297 mm),
CHP213/Europe
300 sheets/ream, 5-ream carton
HP Multipurpose paper
For use with all office equipment—laser
and inkjet printers, copiers, and fax
machines. Created for businesses that
want one paper for all their office needs.
Brighter and smoother than other office
papers.
For use with all office
equipment—laser and
inkjet printers, copiers, and
fax machines. Good for
high-volume printing.
Specifications: 84 bright,
20 lb (75 g/m2).
Specifications: 90 bright, 20 lb
(75 g/m2).
Letter (8.5 by 11 inch),
500 sheets/ream, 10-ream carton
HPM1120/North America
HPM115R/North America
HP25011/North America
HPM113H/North America
HPM1420/North America
Letter (8.5 by 11 inch),
500 sheets/ream, 5-ream carton
Letter (8.5 by 11 inch),
250 sheets/ream, 12-ream carton
Letter (8.5 by 11 inch), 3-hole,
500 sheets/ream, 10-ream carton
Legal (8.5 by 14 inch),
500 sheets/ream, 10-ream carton
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Item
Description or use
Part number
HP Office paper
For use with all office equipment—laser
and inkjet printers, copiers, and fax
machines. Good for high-volume printing.
Specifications: 84 bright,
20 lb (75 g/m2).
Letter (8.5 by 11 inch),
500 sheets/ream, 10-ream carton
HPC8511/North America
and Mexico
Letter (8.5 by 11 inch), 3-hole,
HPC3HP/North America
500 sheets/ream, 10-ream carton
Legal (8.5 by 14 inch),
HPC8514/North America
500 sheets/ream, 10-ream carton
Letter (8.5 by 11 inch), Quick Pack,
2,500-sheet carton
HP2500S/North America
and Mexico
Letter (8.5 by 11 inch), Quick Pack
3-hole, 2,500-sheet carton
HP2500P/North America
A Letter (220 by 280 mm),
500 sheets/ream, 5-ream carton
Q2408A/Asia-Pacific
countries/regions
A4 (210 by 297 mm),
500 sheets/ream, 5-ream carton
Q2407A/Asia-Pacific
countries/regions
A4 (210 by 297 mm),
CHP110/Europe
500 sheets/ream, 5-ream carton
A4 (210 by 297 mm), Quick Pack
2500 sheets/ream, 5-ream carton
CHP113/Europe
HP Office recycled paper
For use with all office equipment—laser
and inkjet printers, copiers, and fax
machines. Good for high-volume printing.
Satisfies U.S. Executive Order 13101 for
environmentally preferable products.
Specifications: 84 bright, 20 lb,
30 percent post-consumer content.
Letter (8.5 by 11 inch),
500 sheets/ream, 10-ream carton
HPE1120/North America
HPE113H/North America
HPE1420/North America
Letter (8.5 by 11 inch), 3-hole,
500 sheets/ream, 10-ream carton
Legal (8.5 by 14 inch),
500 sheets/ream, 10-ream carton
HP LaserJet transparencies
For use only with HP LaserJet
monochrome printers. For crisp, sharp text
and graphics, rely on the only
transparencies specifically designed and
tested to work with monochrome HP
LaserJet printers.
Specifications: 4.3-mil thickness.
Letter (8.5 by 11 inch),
50 sheets to a carton
92296T/North America,
Asia-Pacific countries/
regions, and Europe
A4 (210 by 297 mm),
50 sheets to a carton
922296U/Asia-Pacific
countries/regions and
Europe
122 Chapter 5 Service and support
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Contacting HP
This section provides information regarding how to contact HP to obtain product support (using
the Internet or telephone) or to obtain additional service and extended support. It also contains
information for contacting the HP fraud hotline if you suspect that the HP supply you purchased
is not a genuine HP supply.
Getting support
This section provides information for getting support from HP by using HP websites or by
telephone.
Technical support websites
Support for the
HP LaserJet 2300 series
printers
Answers to frequently asked
questions for your specific
printer
HP Customer Care Online
Printer drivers, support
documentation, and answers to
frequently asked questions
HP Technical Training
Classes and schedules
Latin America: http://www.conecta.latinamerica.hp.com
Parts
Parts information
Telephone support
HP provides free telephone support during the product warranty period. When you call, you will
be connected to a responsive team waiting to help you. For the number you should call in your
country/region, see the support sheet that came in the box with your product. Before calling,
have the following information available:
product name (for example, HP LaserJet 2300 printer)
product serial number (found on the inside edge of the printer, under the top cover)
date that you purchased the product and a description of the problem you are experiencing
Before you call, try these basic troubleshooting measures:
Test your software installation. Attempt to print a test page from your program.
Try reinstalling the software.
If reinstalling the software does not correct the problem, see the Readme file on the
CD-ROM that came in the printer box, or call the telephone number for your country/region
listed on the support flyer that came in the printer box.
You can also find answers to frequently asked questions at the following website:
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Obtaining extended service and support
You can obtain extended service agreements or support packs for your HP product.
HP service agreements
region field at the top, select your country/region and click the Support block. You can also
contact your HP-authorized dealer.
HP SupportPacks
The HP SupportPack is a packaged service agreement that upgrades your basic HP LaserJet
product warranty (1 year) and extends coverage up to 5 years.
HP SupportPacks are sold by HP resellers and are available in either a shrink-wrap version for a
3-year service package only (register with HP to activate this service) or an electronic version for
a 1-, 2-, 3-, 4-, or 5-year service package (register by fax or on the Internet).
For ordering and pricing details, as well as other HP printer support services, contact your local
Contacting the HP fraud hotline
Call the HP fraud hotline when you install an HP LaserJet print cartridge and a printer message
says the cartridge is a non-HP cartridge. HP will help determine if the product is genuine and
take steps to resolve the problem.
Your print cartridge might not be a genuine HP one if you notice the following issues:
You are experiencing a high number of problems with the print cartridge.
The print cartridge does not look like it usually does (for example, the pull tab or the box is
different).
A message appears on the printer control panel display indicating that the printer has
detected a non-HP print cartridge.
In the United States: Call toll-free at 1-877-219-3183.
Outside the United States: You can call collect. Dial the operator and ask to place a collect call
to the telephone number 1-770-263-4745. If you do not speak English, a representative at the
HP fraud hotline who speaks your language will assist you. Or, if someone who speaks your
language is not available, a language line interpreter will connect approximately one minute after
the beginning of the call. The language line interpreter is a service that will translate between you
and the representative for the HP fraud hotline.
124 Chapter 5 Service and support
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Guidelines for repacking the printer
Use the following guidelines when you need to repack the printer:
Remove and retain any DIMMs (dual inline memory modules) that you have purchased and
installed in the printer. Do not remove the DIMM that came with the printer (the “boot
DIMM”).
CAUTION
CAUTION
Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap
or frequently touch the surface of the DIMMs’ antistatic package, then touch bare metal on the
Remove and retain any cables and optional accessories installed in the printer.
Remove and retain the print cartridge.
To prevent damage to the print cartridge, store the cartridge in its original packing material, or
store it so that it is not exposed to light.
Remove and retain the HP Jetdirect EIO print server card.
Use the original shipping container and packing material, if possible. (Shipping damage as a
result of inadequate packing is the customer’s responsibility.) If you have already disposed of
the printer’s packing material, contact a local mailing service for information about repacking
the printer.
If possible, include print samples and 50 to 100 sheets of paper or other media that did not
print correctly.
HP recommends insuring the equipment for shipment.
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Service information form
Date:
WHO IS RETURNING THE EQUIPMENT?
Person to contact:
Phone: (
Phone: (
)
)
Alternate contact:
Return shipping address:
Special shipping instructions:
WHAT IS BEING SENT?
Model name:
Model number:
Serial number:
Please attach any relevant printouts when returning equipment. DO NOT ship accessories that are not required to complete the
repair (manuals, cleaning supplies, etc.).
WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.)
1. Describe the conditions of the failure. (What was the failure? What were you doing when the failure occurred? What software
were you running? Is the failure repeatable?)
2. If the failure is intermittent, how much time elapses between failures?
3. Is the unit connected to any of the following? (Give manufacturer and model number.)
Personal computer:
Modem:
Network:
4. Additional comments:
HOW WILL YOU PAY FOR THE REPAIR?
Under warranty
Purchase/received date: ______________________
(Enclose proof of purchase or receiving document with original received date.)
Maintenance contract number: ______________________
Purchase order number: ___________________________
Except for contract and warranty service, a purchase order number and/or authorized signature must accompany any
request for service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair prices can be
obtained by contacting an HP-authorized Repair Center.
Authorized signature: ___________________________________
Phone: (
)
Billing address:
Special billing instructions:
126 Chapter 5 Service and support
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HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services vary by area.
Check with your local HP dealer to determine the services available to you.
To provide you with the level of support best suited to your needs, HP has on-site service
agreements with three response times:
Priority on-site service
This agreement provides 4-hour service response to your site for calls made during normal
HP business hours.
Next-day on-site service
This agreement provides support by the next working day following a service request.
Extended coverage hours and extended travel beyond HP’s designated service zones are
available on most on-site agreements (for additional charges).
Weekly (volume) on-site service
This agreement provides scheduled weekly on-site visits for organizations with many HP
products. This agreement is designated for sites using 25 or more workstation products,
including printers, plotters, computers, and disk drives.
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Warranty information
For service during and after the warranty period, use the following resources:
If printer hardware fails during the warranty period, go to http://www.hp.com/support/lj2300
or contact an HP-authorized service or support provider.
If printer hardware fails after the warranty period, and you have an HP service agreement or
HP SupportPack, request service as specified in the agreement.
If you do not have an HP service agreement or HP SupportPack, contact an HP-authorized
service or support provider.
128 Chapter 5 Service and support
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Hewlett-Packard limited warranty statement
HP PRODUCT
DURATION OF WARRANTY
1 year from purchase date - return for repair
HP LaserJet 2300L, 2300, 2300d, 2300n,
2300dn, and 2300dtn
1
2
3
HP warrants to you, the end-user customer, that HP hardware and accessories will be free
from defects in materials and workmanship after the date of purchase, for the period
specified above. If HP receives notice of such defects during the warranty period, HP will, at
its option, either repair or replace products which prove to be defective. Replacement
products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after
the date of purchase, for the period specified above, due to defects in material and
workmanship when properly installed and used. If HP receives notice of such defects during
the warranty period, HP will replace software which does not execute its programming
instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If
HP is unable, within a reasonable time, to repair or replace any product to a condition as
warranted, you will be entitled to a refund of the purchase price upon prompt return of the
product.
4
5
HP products may contain remanufactured parts equivalent to a new in performance or may
have been subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) operation outside of the published environmental specifications
for the product, or (e) improper site preparation or maintenance.
6
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE
EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR
ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY,
AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states, or
provinces do not allow limitations on the duration of an implied warranty, so the above
limitation or exclusion might not apply to you. This warranty gives you specific legal rights
and you might also have other rights that vary from country/region to country/region, state to
state, or province to province.
7
8
HP’s limited warranty is valid in any country/region or locality where HP has a support
presence for this product and where HP has marketed this product. The level of warranty
service you receive may vary according to local standards. HP will not alter form, fit, or
function of the product to make it operate in a country/region for which it was never intended
to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY
STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED
ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR
FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT
OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states, or provinces do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS
PRODUCT TO YOU.
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Extended warranty
HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal
components. The hardware maintenance covers a three-year period from date of the HP product
purchase. The customer must purchase HP SupportPack within 90 days of the HP product
Limited warranty for print cartridge life
Note
The following warranty applies to the print cartridge that came with this printer. This warranty
supersedes all previous warranties. (7/16/96)
This HP product is warranted to be free from defects in materials and workmanship during its
useful life (end of life is indicated by a printer control panel low-life message).
This warranty does not cover products that have been modified, refurbished, remanufactured,
misused, or tampered with in any way. This limited warranty gives you specific legal rights. You
might have other rights that vary from country/region to country/region, state to state, or province
to province.
130 Chapter 5 Service and support
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Printer specifications
Physical specifications
HP LaserJet 2300L, 2300, HP LaserJet 2300dtn
2300n, 2300d, 2300dn
259.7 mm (10.2 inches)
412.8 mm (16.2 inches)
450 mm (17.7 inches)
14.3 kg (31.6 lb)
(with 500-sheet tray)
397.2 mm (15.6 inches)
412.8 mm (16.2 inches)
450 mm (17.7 inches)
18.9 kg (41.6 lb)
Height
Width
Depth (body)
Weight (with print
cartridge)
Electrical specifications
WARNING!
Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This can damage the printer and void the product warranty.
Electrical specifications
110-volt models
220-volt models
Power requirements
110 to 127V (+/- 10%)
50/60 Hz (+/- 3 Hz)
220 to 240V (+/- 10%)
50/60 Hz (+/- 3 Hz)
Minimum recommended circuit
capacity for typical product
5.0 amps
2.5 amps
Power consumption
Average power consumption (in watts)
Printing
Product model
Printing
(20 ppm)
Standby
PowerSave*
Off
(25 ppm)
HP LaserJet 2300L
HP LaserJet 2300
HP LaserJet 2300n
HP LaserJet 2300d
HP LaserJet 2300dn
HP LaserJet 2300dtn
394 W
—
—
8.8 W
8.8 W
9.6 W
8.8 W
9.6 W
9.6 W
8.6 W
8.4 W
9.3 W
8.4 W
9.3 W
9.3 W
0 W
0 W
0 W
0 W
0 W
0 W
426 W
426 W
426 W
426 W
426 W
—
—
—
—
*PowerSave default activation time is 15 minutes.
132 A Specifications
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Acoustic emissions
Sound power level
Declared Per ISO 9296
Printing
LWAd = 6.6 bels(A)
(HP LaserJet 2300L at 20 ppm)
Printing
LWAd = 6.7 bels(A)
(all other models at 25 ppm)
Standby
Inaudible
(all models)
Sound pressure level -
bystander position
Declared per ISO 9296
Printing
Inaudible
(HP LaserJet 2300L at 20 ppm)
Printing
LpAm = 52 dB(A)
(all other models at 25 ppm)
Standby
Inaudible
(all models)
Sound pressure level -
operator position
Declared per ISO 9296
Inaudible
Printing
(HP LaserJet 2300L at 20 ppm)
Printing
LpAm = 59 dB(A)
(all other models at 25 ppm)
Standby
Inaudible
(all models)
In standby, no mechanical parts are moving and therefore no sounds are
made.
current information.
Operating environment
Environmental condition Printing
Storage/standby
Temperature
(printer and print cartridge)
15° to 32.5° C
(59° to 89° F)
-20° to 40° C
(-4° to 104° F)
Relative humidity
10% to 80%
10% to 90%
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Media specifications
This printer accepts a variety of media, such as cut-sheet paper (including up to 100 percent
recycled fiber content paper), envelopes, labels, transparencies, and custom-size paper.
Properties such as weight, composition, grain, and moisture content are important factors
affecting printer performance and output quality. Paper that does not meet the guidelines
outlined in this manual can cause the following problems:
poor print quality
increased jams
premature wear on the printer, requiring repair
Note
Some paper might meet all of the guidelines in this manual and still not produce satisfactory
results. This might be the result of improper handling, unacceptable temperature and humidity
levels, or other variables over which Hewlett-Packard has no control.
Before purchasing large quantities of media, make sure that it meets the requirements specified
in this use guide and in the hp LaserJet printer family print media guide (available at
http://www.hp.com/support/ljpaperguide). Always test paper before buying large quantities.
CAUTION
Using media that does not meet HP specifications can cause problems for the printer, requiring
repair. This repair is not covered by the HP warranty or service agreements.
Supported sizes of media
1
2
Tray 1
Dimensions
Weight
Capacity
Minimum size
(custom)
76 by 127 mm
60 to 163 g/m2
(16 to 43 lb)
100 sheets of 75 g/m2
(20 lb) paper
(3 by 5 inches)
Maximum size
(custom)
216 by 356 mm
(8.5 by 14 inches)
Transparency
Thickness:
0.10 to 0.14 mm
(0.0039 to 0.0055 inch)
75 typical
50 typical
Same as minimum and
maximum paper sizes
listed above.
Labels3
Thickness:
0.10 to 0.14 mm
(0.0039 to 0.0055 inch)
Envelopes
Up to 90 g/m2 (16-24 lb) Up to 10
1.The printer supports a wide range of media sizes. Check the printer software for supported sizes.
2.Capacity can vary depending on media weight and thickness, and environmental conditions.
3.Smoothness: 100 to 250 (Sheffield).
Note
You might experience some jams when using any media with a length less than
178 mm (7 inches). This can be caused by paper that has been affected by environmental
conditions. For optimum performance, make sure you are storing and handling the media correctly
134 A Specifications
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Tray 2
(250-sheet tray)
1
2
Dimensions
Weight
Capacity
Letter
A4
216 by 279 mm
(8.5 by 11 inches)
210 by 297 mm
(8.3 by 11.7 inches)
Executive
Legal
191 by 267 mm
(7.3 by 10.5 inches)
216 by 356 mm
(8.5 by 14 inches)
60 to 105 g/m2
(16 to 28 lb)
250 sheets of 75 g/m2
(20 lb) paper
B5 (ISO)
176 by 250 mm
(6.9 by 9.9 inches)
B5 (JIS)
182 by 257 mm
(7.2 by 10 inches)
A5
148 by 210 mm
(5.8 by 8.3 inches)
8.5 by 13 inches
216 by 330 mm
(8.5 by 13 inches)
2.Capacity can vary depending on media weight and thickness, and environmental
conditions.
Tray 3
(500-sheet tray)
1
2
Dimensions
Weight
Capacity
Letter
A4
216 by 279 mm
(8.5 by 11 inches)
60 to 105 g/m2
(16 to 28 lb)
500 sheets of 75 g/m2
(20 lb) paper
210 by 297 mm
(8.3 by 11.7 inches)
2.Capacity might vary depending on media weight and thickness, and environmental
conditions.
1
2
Built-in duplexer
Dimensions
Weight
Letter
216 by 279 mm
(8.5 by 11 inches)
A4
210 by 297 mm
60 to 105 g/m2
(8.3 by 11.7 inches)
(16 to 28 lb Bond)
Legal
216 by 356 mm
(8.5 by 14 inches)
8.5 by 13 inches
216 by 330 mm
(8.5 by 13 inches)
1.The built-in duplexer is included only with the HP LaserJet 2300d printer,
HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer.
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Guidelines for using paper
For best results, make sure the paper is of good quality, and free of cuts, nicks, tears, spots,
loose particles, dust, wrinkles, voids, and curled or bent edges.
If you are unsure what type of paper you are loading (such as bond or recycled), check the label
on the package of paper.
The following problems with paper cause print quality deviations, jamming, or even damage to
the printer.
Symptom
Problem with paper
Solution
Poor print quality or toner
adhesion
Problems with feeding
Too moist, too rough, too heavy,
too smooth, or embossed; faulty
paper lot
Try another kind of paper,
between 100 and 250 Sheffield,
4 to 6% moisture content
Dropouts, jamming, curl
Stored improperly
Store paper flat in its
moisture-proof wrapping
Side-to-side variability of paper
Turn paper over
Excessive curl
problems with feeding
Too moist, wrong grain direction
or short-grain construction
Open the rear output bin
Use long-grain paper
Side-to-side variability of paper
Cutouts or perforations
Turn paper over
Jamming, damage to printer
Problems with feeding
Do not use paper with cutouts or
perforations
Ragged edges
Use good-quality paper
Turn paper over
Side-to-side variability of paper
Note
Do not use letterhead paper that is printed with low-temperature inks, such as those used in some
types of thermography.
Do not use raised or embossed letterhead.
The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper
or preprinted forms use inks that are compatible with this fusing temperature (200° C or 392° F
for 0.1 second).
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Paper specifications
Category
Specifications
Acid content
5.5 pH to 8.0 pH
Caliper
0.094 to 0.18 mm (3.0 to 7.0 mils)
Flat within 5 mm (0.02 inch)
Cut with sharp blades with no visible fray.
Curl in ream
Cut edge conditions
Fusing compatibility
Must not scorch, melt, offset, or release hazardous emissions when
heated to 200° C (392° F) for 0.1 second.
Grain
Long grain
Moisture content
Smoothness
4% to 6% by weight
100 to 250 Sheffield
For complete paper specifications for all HP LaserJet printers, see the hp LaserJet printer family
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Printing and paper storage environment
Ideally, the printing and paper storage environment should be at or near room temperature, and
not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly.
Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate,
while cold causes it to condense on the sheets. Heating systems and air conditioners remove
most of the humidity from a room. As paper is opened and used, it loses moisture, causing
streaks and smudging. Humid weather or water coolers can cause the humidity to increase in a
room. As paper is opened and used it absorbs any excess moisture, causing light print and
dropouts. Also, as paper loses and gains moisture it can distort. This can cause jams.
As a result, paper storage and handling are as important as the paper-making process itself.
Paper storage environmental conditions directly affect the feed operation.
Care should be taken not to purchase more paper than can be easily used in a short time (about
3 months). Paper stored for long periods might experience heat and moisture extremes, which
can cause damage. Planning is important to prevent damage to a large supply of paper.
Unopened paper in sealed reams can remain stable for several months before use. Opened
packages of paper have more potential for environmental damage, especially if they are not
wrapped with a moisture-proof barrier.
The paper storage environment should be properly maintained to ensure optimum printer
performance. The required condition is 20° to 24° C (68° to 75° F), with a relative humidity of
45% to 55%. The following guidelines should be helpful when evaluating the paper's storage
environment:
Paper should be stored at or near room temperature.
The air should not be too dry or too humid (due to the hygroscopic properties of paper).
The best way to store an opened ream of paper is to rewrap it tightly in its moisture-proof
wrapping. If the printer environment is subject to extremes, unwrap only the amount of paper
to be used during the day's operation to prevent unwanted moisture changes.
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Envelopes
Envelope construction is critical. Envelope fold lines can vary considerably, not only between
manufacturers, but also within a box from the same manufacturer. Successful printing on
envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the
following components:
2
Weight: The weight of the envelope paper should not exceed 105 g/m (28 lb) or jamming
might occur.
Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 inch)
curl, and should not contain air.
Condition: Envelopes should not be wrinkled, nicked, or otherwise damaged.
Temperature: You should use envelopes that are compatible with the heat and pressure of
the printer.
Size: You should use only envelopes within the following size ranges.
Tray
Minimum
Maximum
Tray 1
76 by 127 mm
(3 by 5 inches)
216 by 356 mm
(8.5 by 14 inches)
Note
Use only tray 1 to print envelopes.
You might experience some jams when using any media with a length less than
178 mm (7 inches). This might be caused by paper that has been affected by environmental
conditions. For optimum performance, make sure you are storing and handling the paper correctly
Envelopes with double side seams
Double side-seam construction has vertical seams at both ends of the envelope rather than
diagonal seams. This style might be more likely to wrinkle. Be sure the seam extends all the way
to the corner of the envelope as illustrated below.
Correct
Incorrect
Envelopes with adhesive strips or flaps
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must
use adhesives compatible with the heat and pressure in the printer. The extra flaps and strips
might cause wrinkling, creasing, or even jams and might even damage the fuser.
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Envelope margins
The following gives typical address margins for a commercial #10 or DL envelope.
Type of address
Return address
Top margin
Left margin
15 mm (0.6 inch)
51 mm (2 inches)
15 mm (0.6 inch)
89 mm (3.5 inches)
Delivery address
Note
For the best print quality, position margins no closer than 15 mm (0.6 inch) from the edges of the
envelope.
Avoid printing over the area where the envelope’s seams meet.
Envelope storage
Proper storage of envelopes helps contribute to print quality. Envelopes should be stored flat. If
air is trapped in an envelope, creating an air bubble, then the envelope might wrinkle during
printing.
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Labels
CAUTION
To avoid damaging the printer, use only labels recommended for laser printers
To prevent serious jams, always use tray 1 to print labels and always use the rear output bin.
Never print on the same sheet of labels more than once or print on a partial sheet of labels.
Label construction
When selecting labels, consider the quality of each component:
Adhesives: The adhesive material should be stable at 200° C (392° F), the printer’s fusing
temperature.
Arrangement: Only use labels with no exposed backing between them. Labels can peel off
sheets with spaces between the labels, causing serious jams.
Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 in.) of curl in any
direction.
Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.
Note
Transparencies
Transparencies used in the printer must be able to withstand 200° C (392° F), the printer’s fusing
temperature.
CAUTION
To avoid damaging the printer, use only transparencies recommended for use in HP LaserJet
Note
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142 A Specifications
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Control panel menus
B
You can perform most routine printing tasks from the computer by using the program or printer
driver. These two methods are the most convenient way to control the printer, and they will
override the printer control panel settings. See the Help file for your program, or, for more
You can also control the printer by changing settings at the printer control panel. Use the control
panel to gain access to printer features not supported by the program or printer driver.
You can print a menu map at the printer control panel that shows the settings with the currently
possible values. In the Values column, the default value for each setting is the one with an
asterisk (*) next to it.
Some menus or menu items appear only if certain options are installed in the printer.
This section explains the following menus:
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Retrieve Job menu
This menu provides a list of the stored jobs in the printer and access to all the job storage
Note
If you turn the printer power off, all stored jobs are deleted unless an optional hard disk is installed.
The section that follows lists the settings and possible values. In the Values column, the default
value for each setting is the one with an asterisk (*) next to it.
Item
Values
Explanation
[USERNAME]
There is no value to The name of the person who sent the job.
select.
[JOBNAME]
There is no value to The name of the job stored in the printer. Select one of your
select.
jobs or all of your private jobs (those that were assigned a
PIN in the printer driver). To select all of your private jobs,
select ALL PRIVATE JOBS.
NO STORED JOBS
There is no value to Indicates that there are no stored jobs to print or delete.
select.
ALL PRIVATE JOBS
There is no value to Appears if two or more private jobs are stored in the printer.
select.
Selecting this item prints all private jobs stored in the printer
for that user, after the correct PIN is entered.
Print
There is no value to Prints the selected job.
select.
ENTER PIN TO PRINT *0000to 9999
A prompt that appears for jobs that were assigned a
personal identification number (PIN) in the printer driver.
You must enter the PIN to print the job.
COPIES
*1to 32000
Allows you to select the number of copies that you want to
print.
1-32000: Prints the requested number of copies of the job.
Delete
There is no value to Deletes the selected job from the printer.
select.
ENTER PIN TO
DELETE
*0000to 9999
A prompt that appears for jobs that were assigned a PIN in
the printer driver. You must enter the PIN to delete the job.
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Information menu
The Information menu contains printer information pages that give details about the printer and
its configuration. Scroll to the information page that you want and press (SELECT button).
Item
Explanation
PRINT MENU MAP
The menu map shows the layout and current settings of the printer control panel
PRINT
The configuration page shows the current printer configuration. If an
HP Jetdirect print server is installed, an HP Jetdirect configuration page will
CONFIGURATION
PRINT SUPPLIES
STATUS PAGE
The supplies status page shows the levels of the supplies for the printer,
calculation of the number of pages remaining, and cartridge-usage information.
This page is available only if you are using genuine HP supplies. For more
PRINT USAGE PAGE
The usage page shows the quantity of pages printed, as well as the paper
source used. It also shows the number of one-sided versus two-sided pages
that have been printed.
Note
Appears only if a mass-storage device that contains a recognized file system is
installed in the printer, such as an optional flash DIMM or optional hard disk
accessory. This item generates a page containing information that can be used
for accounting purposes.
PRINT FILE
DIRECTORY
Appears only if a mass storage device that contains a recognized file system is
installed in the printer, such as an optional flash DIMM or optional hard disk
accessory. The file directory shows information for all installed mass storage
PRINT PCL FONT
LIST
The PCL font list shows all the PCL fonts currently available to the printer. For
PRINT PS FONT LIST
The PS font list shows all the PS fonts currently available to the printer. For more
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Paper Handling menu
If paper-handling settings are correctly configured at the printer control panel, you can print by
selecting the type and size of paper in the program or printer driver.
Some items on this menu (such as duplex and manual feed) are available in the program or
printer driver (if the appropriate driver is installed). Program and printer-driver settings override
The following table lists the settings and possible values. In the Values column, the default value
for each setting is the one with an asterisk (*) next to it.
Item
Values
Explanation
TRAY 1 SIZE
*ANY SIZE
LETTER
Sets the value to correspond with the paper size
currently loaded in tray 1.
LEGAL
ANY SIZE: If both the type and size for tray 1 are set to
ANY, the printer will pull paper from tray 1 first as long as
paper is loaded in the tray.
EXECUTIVE
A4
A5
A size other than ANY SIZE: The printer does not pull
from this tray unless the type or size of the print job
matches the type or size loaded in this tray.
B5 (ISO)
B5 (JIS)
EXECUTIVE (JIS)
DPOSTCARD (JIS)
16K
ENVELOPE #10
ENVELOPE MONARCH
ENVELOPE C5
ENVELOPE DL
ENVELOPE B5
CUSTOM
ANY CUSTOM
TRAY 1 TYPE
*ANY TYPE
PLAIN
Sets the value to correspond with the type of paper or
other print media currently loaded in tray 1.
PREPRINTED
LETTERHEAD
TRANSPARENCY
PREPUNCHED
LABELS
ANY TYPE: If both the type and size for tray 1 are set to
ANY, the printer will pull paper from tray 1 first as long as
paper is loaded in the tray.
A type other than ANY TYPE: The printer does not pull
from this tray unless the type or size of the print job
matches the type or size loaded in this tray.
BOND
RECYCLED
COLOR
CARDSTOCK>164 G/M2
ROUGH
ENVELOPE
TRAY 2 SIZE
*ANY SIZE
LETTER
Sets the value to correspond with the paper size
currently loaded in tray 2.
LEGAL
EXECUTIVE
A4
A5
B5 (ISO)
B5 (JIS)
EXECUTIVE (JIS)
16K
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Item
Values
Explanation
TRAY 2 TYPE
ANY TYPE
PLAIN
Sets the value to correspond with the paper type
currently loaded in tray 2.
PREPRINTED
*LETTERHEAD
TRANSPARENCY
PREPUNCHED
LABELS
BOND
RECYCLED
COLOR
CARDSTOCK>164 G/M2
ROUGH
TRAY 3 SIZE
TRAY 3 TYPE
*ANY SIZE
LETTER
A4
Sets the value to correspond with the paper size
currently loaded in tray 3.
*ANY TYPE
PLAIN
Sets the value to correspond with the paper type
currently loaded in tray 3.
PREPRINTED
LETTERHEAD
TRANSPARENCY
PREPUNCHED
LABELS
BOND
RECYCLED
COLOR
CARDSTOCK>164 G/M2
ROUGH
TRAY [N] CUSTOM
UNIT OF MEASURE
X DIMENSION
There is no value to
select.
This item appears only if a tray is set to a custom size.
INCHES
Selects the unit of measure to use when you set custom
paper sizes for the specified tray.
*MILLIMETERS
3.0 to 8.50 INCHES
76 to 216 MM
Sets the measurement of the width of the paper
(measurement from side to side in the tray).
Y DIMENSION
5.0 to 14.00 INCHES Sets the measurement of the length of the paper
(measurement from front to back in the tray).
127 to 356 MM
After the Y DIMENSIONvalue is selected, a summary
screen appears. This screen contains feedback that
summarizes all the information entered on the previous
three screens, such as TRAY 1 SIZE= 8.50 x 14
INCHES, Setting saved.
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Configure Device menu
This menu contains administrative functions.
Printing submenu
Some items on this menu are available in the program or printer driver (if the appropriate driver is
installed). Program and printer-driver settings override control panel settings. In general, it is
better to change these settings in the printer driver, if applicable.
The following table lists the settings and possible values. In the Values column, the default value
for each setting is the one with an asterisk (*) next to it.
Item
Values
Explanation
COPIES
*1to 999
Sets the default number of copies by selecting any number
from 1to 999. Use
(UP button) or
(DOWN button) to
select the number of copies. This setting applies only to
print jobs that do not have the number of copies specified in
the program or printer driver, such as a UNIX or Linux
application.
Note
It is best to set the number of copies in the program or
printer driver. (Program and printer-driver settings override
control panel settings.)
DEFAULT PAPER
SIZE
*LETTER
LEGAL
Sets the default image size for paper and envelopes. (The
item name changes from paper to envelope as you scroll
through the available sizes.) This setting applies only to print
jobs that do not have the paper size specified in the program
or printer driver.
EXECUTIVE
A4
A5
B5 (ISO)
B5 (JIS)
EXECUTIVE (JIS)
DPOSTCARD (JIS)
16K
ENVELOPE #10
ENVELOPE MONARCH
ENVELOPE C5
ENVELOPE DL
ENVELOPE B5
CUSTOM
DEFAULT CUSTOM
PAPER SIZE
UNIT OF MEASURE
X DIMENSION
Sets a default custom paper size for tray 1. This menu
appears only if the Custom-Standard switch in the selected
tray is set to Custom.
Y DIMENSION
DUPLEX
*OFF
ON
Appears only for printers that include a built-in duplexer
(HP LaserJet 2300d printer, HP LaserJet 2300dn printer,
and HP LaserJet 2300dtn printer). Set the value to ONto
print on both sides (duplex) or OFFto print on one side
(simplex) of a sheet of paper.
148 B Control panel menus
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Item
Values
Explanation
DUPLEX BINDING
*LONG EDGE
SHORT EDGE
Changes the binding edge for duplex printing. The menu
item appears only if the printer includes a built-in duplexer
(HP LaserJet 2300d printer, HP LaserJet 2300dn printer,
and HP LaserJet 2300dtn printer) and DUPLEX=ON.
OVERRIDE A4/
LETTER
*NO
YES
Allows the printer to print an A4-size job on letter-size paper
if A4-size paper is not loaded in the printer (or vice versa).
MANUAL FEED
*OFF
ON
Feeds the paper manually from tray 1, rather than
automatically from a tray. If MANUALFEED=ONand tray 1 is
empty, the printer goes offline when it receives a print job.
MANUALLY FEED[PAPER SIZE]appears on the printer control
panel display.
COURIER FONT
*REGULAR
DARK
Selects the version of Courier font to use:
REGULAR: The internal Courier font available on the
HP LaserJet 4 series printers.
DARK: The internal Courier font available on the HP LaserJet
III series printers.
WIDE A4
*NO
YES
Changes the number of characters that can be printed on a
single line of A4-size paper.
NO: Up to 78 10-pitch characters can be printed on one line.
YES: Up to 80 10-pitch characters can be printed on one
line.
PRINT PS ERRORS
*OFF
ON
Determines whether a PS error page prints or not.
OFF: PS error page never prints.
ON: PS error page prints when PS errors occur.
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PCL submenu
The following table lists the settings and possible values. In the Values column, the default value
for each setting is the one with an asterisk (*) next to it.
Item
Values
Explanation
FORM LENGTH
5to 128(*60)
Sets vertical spacing from 5 to 128 lines for default
paper size.
ORIENTATION
*PORTRAIT
LANDSCAPE
Allows you to select default page orientation.
Note
It is best to set the page orientation in the program or
printer driver. (Program and printer-driver settings
override control panel settings.)
FONT SOURCE
*INTERNAL
SOFT
INTERNAL: Internal fonts.
SOFT: Permanent soft fonts. This option is available only
if it is installed.
SLOT 1, 2, or 3
SLOT 1, 2, or 3: Fonts stored in one of the three DIMM
slots. This option is available only if it is installed.
FONT NUMBER
*0to 999(*0)
The printer assigns a number to each font and lists the
numbers on the PCL Font List. The font number
appears in the Font # column of the printout.
FONT PITCH
0.44to 99.99 (*10.00) Selects the font pitch. This item might not appear,
depending on the font selected.
FONT POINT SIZE
SYMBOL SET
4.00to 999.75
(*12.00)
Selects the font point size. This appears only if a font
with a scalable point size is selected as the default font.
*PC-8
Several
Selects any one of several available symbol sets at the
printer control panel. A symbol set is a unique grouping
of all the characters in a font. PC-8 or PC-850 is
recommended for line-draw characters.
APPEND CR TO LF
*NO
YES
Select YESto append a carriage return to each line feed
encountered in backward-compatible PCL jobs (pure
text, no job control). Some environments, such as
UNIX, indicate a new line using only the line feed
control code. This option allows you to append the
required carriage return to each line feed.
150 B Control panel menus
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Print Quality submenu
Some items on this menu are available in the program or printer driver (if the appropriate driver is
installed). Program and printer-driver settings override control panel settings. For more
settings in the printer driver, if applicable.
The following table lists the settings and possible values. In the Values column, the default value
for each setting is the one with an asterisk (*) next to it.
Item
Values
Explanation
SET REGISTRATION
There is no value
to select.
Shifts the margin alignment to center the image on the
page from top to bottom, and left to right. You can also
align the image that is printed on the front with the
image that is printed on the back.
PRINT TEST PAGE
SOURCE
There is no value
to select.
Prints a test page to show the current registration
settings.
ALL TRAYS
TRAY 1
Selects the tray for which you want to print the test
page.
*TRAY 2
TRAY 3
ADJUST TRAY [N]
-20to 20(*0)
Sets the registration for the specified tray, where [N] is
the number of the tray. A selection appears for each
tray that is installed, and registration must be set for
each tray.
X1 Shift
X2 Shift
Y Shift
X1 SHIFT: Registration of the image on the paper from
side to side, as the paper lies in the tray. For
duplexing, this side is the second side (back) of the
paper.
X2 SHIFT: Registration of the image on the paper from
side to side, as the paper lies in the tray, for the first
side (front) of a duplexed page. This item appears only
if the printer includes a built-in duplexer
(HP LaserJet 2300d printer, HP LaserJet 2300dn
printer, and HP LaserJet 2300dtn printer) and DUPLEX
first.
Y SHIFT: Registration of the image on the paper from
top to bottom as the paper lies in the tray.
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Item
Values
Explanation
FUSER MODES
Configures the fuser mode associated with each
paper types.
PLAIN
*NORMAL
HIGH1
PREPRINTED
LETTERHEAD
TRANSPARENCY
PREPUNCHED
LABELS
Change the fuser mode only if you are experiencing
problems printing on certain paper types. After you
select a type of paper, you can select a fuser mode
that is available for that type. The available selections
might include some or all of the following modes:
HIGH2
LOW
REDUCE CURL
BOND
NORMAL: Used for most types of paper.
HIGH 1: Used for rough paper.
RECYCLED
COLOR
HIGH 2: Used for paper with a special or rough finish.
LOW: Used for transparencies.
CARDSTOCK>164 G/M2
ROUGH
ENVELOPE
RESTORE MODES
REDUCE CURL: Used to reduce paper curl. Turning the
option on might decrease print quality. This is because
the setting reduces the amount of heat that the fuser
applies during the printing process. With the lower
temperature, toner might not completely bond to the
media that you are using.
The default fuser mode is NORMALfor all print media
types except transparencies (LOW), and rough paper
(HIGH1).
CAUTION
Do not change the fuser mode for transparencies.
Failure to use the LOWsetting while printing
transparencies can result in permanent damage to the
printer and fuser. Always select Transparencies as the
Type in the printer driver and set the tray type at the
printer control panel to TRANSPARENCY.
When selected, RESTOREMODESresets the fuser mode
for each media type back to its default setting.
OPTIMIZE
There is no value to select.
HIGH TRANSFER
*OFF
ON
Increases the intensity at which toner is transferred to
the media. Set to ONfor the following reasons:
You are using highly resistive, lower-quality
papers. (HP recommends using only HP paper
and print media.)
A combination of low humidity and high
temperature is causing toner to scatter around the
characters (halo effect).
MORE SEPARATION
RESTORE OPTIMIZE
*OFF
ON
Decreases the possibility for jams in the print cartridge
area under conditions of high humidity and high
temperature.
There is no value
to select.
Returns to the defaults for the Optimize settings.
152 B Control panel menus
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Item
Values
Explanation
RESOLUTION
300
Selects the resolution. All values print at the same
speed.
600
*FASTRES 1200
PRORES 1200
300: Produces draft print quality and can be used for
compatibility with the HP LaserJet III family of printers.
600: Produces high print quality for text and can be
used for compatibility with the HP LaserJet 4 family of
printers.
FASTRES 1200: Produces 1200-dpi print quality for fast,
high-quality printing of business text and graphics.
PRORES 1200: Produces 1200-dpi printing for the best
quality in line art and graphic images.
Note
It is best to change the resolution in the program or
printer driver. (Program and printer-driver settings
override control panel settings.)
RET
OFF
Use the Resolution Enhancement technology (REt)
setting to produce print with smooth angles, curves,
and edges.
LIGHT
*MEDIUM
DARK
REt does not affect print quality if the print resolution is
set to FastRes 1200. All other print resolutions benefit
from REt.
Note
It is best to change the REt setting in the program or
printer driver. (Program and printer-driver settings
override control panel settings.)
ECONOMODE
*OFF
ON
Turn EconoMode ON(to save toner) or OFF (for high
quality).
EconoMode creates draft-quality printing by reducing
the amount of toner on the printed page.
Note
It is best to turn EconoMode on or off in the program or
printer driver. (Program and printer-driver settings
override control panel settings.)
CAUTION
HP does not recommend full-time use of EconoMode.
If EconoMode is used full-time, it is possible that the
toner supply will outlast the mechanical parts in the
print cartridge.
TONER DENSITY
1
Lighten or darken the print on the page by setting the
toner density. Select a setting ranging from 1 (light) to
5 (dark). The default setting of 3 usually produces the
best results.
2
*3
4
5
CREATE CLEANING
PAGE
There is no value
to select.
Press
(SELECT button) to print a cleaning page
(for cleaning toner from the fuser). Open the
rear output bin. Follow the instructions on the cleaning
PROCESS CLEANING
PAGE
There is no value
to select.
This item is available only after a cleaning page has
been created. Follow the instructions printed on the
cleaning page. The cleaning process might take up to
2.5 minutes.
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System Setup submenu
Items on this menu affect printer behavior. Configure the printer according to your printing needs.
The following table lists the settings and possible values. In the Values column, the default value
for each setting is the one with an asterisk (*) next to it.
Item
Values
Explanation
JOB STORAGE LIMIT
1 to 100 (*32)
Specifies the number of quick copy jobs that can be
stored on the printer. This item appears only if an optional
hard disk accessory is installed.
JOB HELD TIMEOUT
*OFF
Sets the amount of time that held jobs are kept before
being automatically deleted from the queue.
1 HOUR
4 HOURS
1 DAY
1 WEEK
TRAY BEHAVIOR
There is no
value to select.
Determines how the printer responds to jobs that request
certain trays.
USE REQUESTED TRAY
*EXCLUSIVELY
FIRST
Determines whether the printer tries to pull paper from a
different tray than the one you selected in the printer
driver.
EXCLUSIVELY: Sets the printer to pull paper only from the
tray you selected and not pull from another tray, even if
the tray you selected is empty.
FIRST: Sets the printer to pull from the tray you selected
first, but allows the printer to pull from another tray
automatically if the tray you selected is empty.
MANUALLY FEED PROMPT
ALWAYS
Determines when the printer shows a prompt regarding
pulling from tray 1 if your print job does not match the
type or size loaded in any other tray.
*UNLESS LOADED
ALWAYS: Select this option if you always want to be
prompted before the printer pulls from tray 1.
UNLESS LOADED: Prompts you only if tray 1 is empty.
POWERSAVE TIME
1 MINUTE
Sets how long the printer remains idle before it enters
PowerSave mode.
15 MINUTES
*30 MINUTES
60 MINUTES
90 MINUTES
2 HOURS
PowerSave mode does the following:
minimizes the amount of power consumed by the
printer when it is idle
reduces wear on electronic components in the printer
(turns off the display backlight, but the display is still
readable)
4 HOURS
The printer automatically comes out of PowerSave mode
when you send a print job, press a printer control panel
button, open a tray, or open the top cover.
DISPLAY BRIGHTNESS
1
Customizes the readability of the display panel for your
environment by lowering or raising brightness.
2
3
4
*5
6
7
8
9
10
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Item
Values
Explanation
PERSONALITY
*AUTO
PCL
PS
Selects the default printer language (personality).
Possible values are determined by which valid languages
are installed in the printer.
Normally, you should not change the printer language. If
you change it to a specific printer language, the printer
will not switch automatically from one language to
another unless specific software commands are sent to
the printer.
CLEARABLE WARNINGS
*JOB
ON
Sets the amount of time that a clearable warning is
shown on the printer control panel display.
JOB: The clearable warning message appears until the
end of the job that generated the message.
ON: The clearable warning message appears until you
press
(SELECT button).
AUTO CONTINUE
OFF
Determines how the printer reacts to errors. If the printer
is on a network, you probably want to turn AUTO
CONTINUEto ON.
*ON
ON: If an error occurs that prevents printing, the message
appears on the printer control panel display, and the
printer goes offline for 10 seconds before returning
online.
OFF: If an error occurs that prevents printing, the
message remains on the printer control panel display,
and the printer remains offline until you press
(SELECT button).
CARTRIDGE LOW
*CONTINUE
STOP
Determines how the printer behaves if the print cartridge
is low. The ORDERCARTRIDGEmessage first appears when
about 10 percent of the toner remains in the print
cartridge at 5 percent coverage (about 600 pages
remaining). Print quality is not guaranteed if you print
after receiving this message.
CONTINUE: The printer continues to print, and the
message appears until you replace the print cartridge.
STOP: The printer pauses printing until you replace the
print cartridge or press
(SELECT button) before each
job to print it. The message appears until you replace the
print cartridge.
CARTRIDGE OUT
*CONTINUE
STOP
Determines how the printer reacts if the print cartridge is
empty.
CONTINUE: The printer continues to print, and the
REPLACE CARTRIDGEmessage appears until you replace
the print cartridge. HP does not guarantee print quality if
you select CONTINUEafter a REPLACE CARTRIDGE
condition. Replace the print cartridge as soon as possible
to ensure print quality.
STOP: The printer stops printing until you replace the print
cartridge.
If the end of drum life is reached, the printer stops,
regardless of the CARTRIDGE OUTsetting.
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Item
Values
Explanation
JAM RECOVERY
*AUTO
OFF
ON
Determines how the printer behaves if a jam occurs.
AUTO: The printer automatically selects the best mode for
printer jam recovery (usually ON).
OFF:The printer does not reprint pages following a jam.
Printing performance might be increased with this
setting.
ON: The printer automatically reprints pages after a jam is
cleared.
RAM DISK
*AUTO
ON
Determines how the RAM disk is configured. (This item
does not apply to printers with only 32 MB of RAM, such
as the base HP LaserJet 2300L printer and
HP LaserJet 2300 printer.)
AUTO: Allows the printer to determine the optimal
RAM-disk size based on the amount of available memory.
OFF:The RAM is disabled.
Note
If you change the setting from OFF to AUTO, the printer
automatically reinitializes when it becomes idle.
LANGUAGE
*ENGLISH
Several
Selects the language for the messages that appear on
the printer control panel display.
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I/O submenu
Items on the I/O (input/output) menu affect the communication between the printer and the
computer. The submenu appears only when an EIO (enhanced input/output) device is installed
in an EIO slot on the printer (such as an HP Jetdirect print server). The contents of the submenu
depend on which type of EIO card is installed. If the printer contains an HP Jetdirect print server
EIO card, you can configure basic networking parameters using the submenu. These and other
The following table lists the settings and possible values. In the Values column, the default value
for each setting is the one with an asterisk (*) next to it.
Item
Values
Explanation
I/O TIMEOUT
5to 300(*15)
Select the I/O timeout period in seconds.
This setting allows you to adjust timeout for best
performance. If data from other ports appear in the middle
of your print job, increase the timeout value.
PARALLEL INPUT
HIGH SPEED
There is no value
to select.
Configure the parallel features.
NO
Select YESto enable the printer to accept the faster parallel
communications that are used for connections with newer
computers.
*YES
ADVANCED FUNCTIONS OFF
Turn the bidirectional parallel communication on or off. The
default is set for a bidirectional parallel port (IEEE-1284).
*ON
The function allows the printer to send status readback
messages to the computer. (Turning the parallel advanced
functions on might slow language switching.)
EIO [X]
There is no value
to select.
The [X] represents the slot in which the optional
HP Jetdirect print server is installed, if any. Which of the
following submenus appears depends on the type of print
server that is installed:
JETDIRECT MENU
TCP/IP
IPX/SPC
APPLETALK
DLC/LLC
TCP/IP
ENABLE
There is no value to select.
OFF
Select whether the TCP/IP protocol stack is enabled or
*ON
disabled.
HOST NAME
*NPIXXXXXX
An alphanumeric string (up to 32 characters long) that is
used to identify the device. This name is listed on the
Jetdirect configuration page.
The default host name is NPIXXXXXX, where XXXXXXis
composed of the last six digits of the LAN hardware (MAC)
address.
CONFIG METHOD
*BOOTP
DHCP
Select whether the TCP/IP configuration parameters are
set automatically from a network server by using BootP
(Bootstrap Protocol), DHCP (Dynamic Host Configuration
Protocol), or manually from the I/O submenu.
MANUAL
If you select DHCPand a DHCP lease exists, use the DHCP
settings to set DHCP lease options.
If you select MANUAL, use the MANUALsettings to configure
TCP/IP parameters.
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Item
DHCPsettings
Values
Explanation
DHCP RELEASE
This menu appears if CONFIG METHOD is set to DHCP and a
DHCP lease for the print server exists.
*NO
YES
NO(default): The current DHCP lease is saved.
YES: The current DHCP lease along with the leased IP
address are released.
DHCP RENEW
This menu appears if CONFIG METHOD is set to DHCPand
a DHCP lease for the print server exists.
*NO
YES
NO(default): The print server does not request to renew the
DHCP lease.
YES: The print server requests to renew the current DHCP
lease.
Manual settings
IP ADDRESS
n.n.n.n
The unique IP address of the printer, where nis a value
from 0 to 255.
SUBNET MASK
m.m.m.m
The subnet mask for the printer, where mis a value from 0
to 255. The mask is applied to IP addresses to uniquely
identify subnetworks and nodes.
SYSLOG SERVER
n.n.n.n
The IP address of the syslog server used to receive and log
syslog messages.
DEFAULT
GATEWAY
n.n.n.n
The IP address of the gateway or route used for
communications with other networks.
IDLE TIMEOUT
XX
The timeout value (in seconds) before an idle TCP print
data connection is automatically closed. The default value
is 270 seconds. 0 disables the timeout.
IPX/SPX
There is no value to select.
ENABLE
OFF
Select whether the IPX/SPX protocol stack (in Novell
*ON
NetWare networks, for example) is enabled or disabled.
FRAME TYPE
*AUTO
Select the frame type setting for your network.
EN_8023
EN_II
AUTO(default): Automatically sets and limits the frame type
to the first one detected.
EN_SNAP
TR_8022
TR_SNAP
For an Ethernet network only, frame type selections include
EN_8023, EN_II, EN_8022, and EN_SNAP.
For a Token Ring network only, frame type selections
include TR_8022and TR_SNAP.
SOURCE ROUTING
*AUTO
For a Token Ring network only, specify the NetWare Token
Ring Source Routing parameter.
OFF
ALL ROUTES
SINGLE ROUTE
AUTO (default): The type of source routing required on the
network is automatically sensed.
OFF: All packets are sent without source routing, and only
packets from the same ring are received.
ALL ROUTESand SINGLE ROUTE: All packets are sent with
source routing (broadcasts and when the route is
unknown).
APPLETALK
There is no value to select.
ENABLE
OFF
For an Ethernet network only, select whether the AppleTalk
protocol stack is enabled or disabled.
*ON
DLC/LLC
ENABLE
There is no value to select.
OFF
Select whether the DLC/LLC protocol stack is enabled or
disabled.
*ON
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Item
Values
Explanation
SECURE WEB
*HTTPS
For configuration management, specify whether the
embedded Web server will accept communications using
HTTPS (Secure HTTP) only, or both HTTP and HTTPS.
REQUIREMT
HTTPS REQUIRED(default): For secure, encrypted
communications, only HTTPS access is accepted. The
printer server will appear as a secure site.
HTTPS OPTIONAL
HTTPS OPTIONAL: Access using either HTTP or HTTPS is
permitted.
RESET SECURITY
*NO
YES
Specify whether the current security settings on the print
server will be saved or reset to factory defaults.
NO(default): The current security settings are maintained.
YES: Security settings are reset to factory defaults.
LINK SPEED
*AUTO
For an Ethernet network only, select the network link speed
and the communication mode of the HP Jetdirect 10/
100Base-TX print server. The default setting is AUTO, where
the printer automatically configures itself to match the
network link speed (10 or 100 Mbps) and communication
mode (half-duplex or full-duplex).
10T HALF
10T FULL
100TX HALF
100TX FULL
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Resets submenu
Items on the Resets submenu relate to returning settings to the defaults and changing settings
such as PowerSave.
The following table lists the settings and possible values. In the Values column, the default value
for each setting is the one with an asterisk (*) next to it.
Item
Values
Explanation
RESTORE FACTORY
SETTINGS
There is no value
to select.
Performs a simple reset and restores most of the factory
(default) settings. This item also clears the input buffer for
the active I/O. Restoring factory settings does not affect
network parameter settings on the optional HP Jetdirect
print server.
CAUTION
Restoring memory during a print job cancels the print job.
POWERSAVE
OFF
Turns PowerSave mode on or off. PowerSave mode does
the following:
*ON
minimizes the amount of power consumed by the
printer when it is idle
reduces wear on electronic components in the printer
(turns off the display backlight, but display is still
readable)
The printer automatically comes out of PowerSave mode
when you send a print job, press a printer control panel
button, open a tray, or open the top cover.
You can set how long the printer remains idle before it
page 154.)
160 B Control panel menus
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Diagnostics menu
Administrators can use this submenu to isolate parts and to troubleshoot jam and print-quality
issues.
The following table lists the settings and possible values. In the Values column, the default value
for each setting is the one with an asterisk (*) next to it.
Item
Values
Explanation
PRINT EVENT LOG
There is no value
to select.
Press
(SELECT button) to generate a list of the
50 most recent entries in the event log. The printed event
log shows error number, page count, error code, and
description or personality.
SHOW EVENT LOG
There is no value
to select.
Press
of the event log at the printer control panel and shows the
50 most recent events. Use (UP button) or
(SELECT button) to scroll through the contents
(DOWN
button) to scroll through the event log contents.
PAPER PATH TEST
PRINT TEST PAGE
There is no value
to select.
Generates a test page that is useful for testing the
paper-handling features of the printer.
There is no value
to select.
Press
(SELECT button) to start the paper path test
using the source (tray), destination (output bin), duplex,
and number of copies settings that you set in the other
items on the Paper Path Test menu. Set the other items
before choosing PRINT TEST PAGE.
SOURCE
ALL TRAYS
TRAY 1
Select the tray whose paper path you want to test. You can
select any tray that is installed. Select ALL TRAYSto test all
tray paper paths. (Paper must be loaded in the selected
trays.)
*TRAY 2
TRAY 3
DUPLEX
*OFF
ON
Determine whether or not the paper goes through the
duplexer during the paper path test. The menu item
appears only if the printer includes a built-in duplexer
(HP LaserJet 2300d printer, HP LaserJet 2300dn printer,
and HP LaserJet 2300dtn printer).
COPIES
*1
Set how many sheets of paper are used from each tray
during the paper path test. If you are testing the optional
stapler stacker (DESTINATIONitem), select 10or higher.
10
50
100
500
Service menu
The Service menu is locked and requires a PIN for access. This menu is intended for use by
authorized service personnel.
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162 B Control panel menus
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Printer memory
The printer comes with one dual inline memory module (DIMM) already installed in the
right-most slot position on the formatter (labeled “Boot DIMM Only”). There are two additional
DIMM slots for upgrading with:
more printer memory—DIMMs are available in 8, 16, 32, 64, and 128 MB, for a maximum of
288 MB for the HP LaserJet 2300L and HP LaserJet 2300 printers, and a maximum of
304 MB for the HP LaserJet 2300d, HP LaserJet 2300n, HP LaserJet 2300dn, and
HP LaserJet 2300dtn printers
DIMM-based accessory fonts, macros, and patterns
other DIMM-based printer languages and printer options
Note
Single inline memory modules (SIMMs) used in previous HP LaserJet printers are not compatible
with the printer.
You might want to add more memory to the printer if you often print complex graphics, print
PostScript (PS) documents, or use many downloaded fonts. Added memory also gives you more
flexibility in supporting job-storage features, such as quick copying.
The printer has one EIO slot for expanding the printer capability with a mass storage device,
such as an optional hard disk for storing forms and fonts, and for certain job-storage functions.
The EIO slot is also used for adding a network card or a connectivity card for serial, USB, or
AppleTalk.
To find out how much memory is installed in the printer, or to find out what is installed in the EIO
164 Appendix C Printer memory and expansion
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Installing memory
1
CAUTION
Static electricity can damage DIMMs. When handling DIMMs, either
wear an antistatic wrist strap or frequently touch the surface of the
DIMM antistatic package, then touch bare metal on the printer.
The HP LaserJet 2300 series printers come with one DIMM installed in
slot 1. Do not remove the preinstalled DIMM from slot 1. You can use
slot 2 or slot 3 interchangeably for adding DIMMs.
If you have not already done so, print a configuration page to find out
how much memory is installed in the printer before adding more
2
3
1
After the configuration page is printed, turn the printer off and
disconnect the power cord.
2
3
Open the top cover
Remove the side panel by pressing the release button and sliding
the right side panel forward until the alignment arrows line up.
4
5
Pull the panel away from the printer, exposing the available DIMM
slots.
Disconnect all interface cables.
Continued on the next page.
4
5
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6
Remove the DIMM from the antistatic package.
6
7
CAUTION
To reduce the possibility of damage caused by static electricity, always
wear an electrostatic discharge (ESD) wrist strap or touch the surface of
the antistatic package before handling DIMMs.
7
8
Holding the DIMM by the edges (as shown in the illustration), align
the notches on the DIMM with the DIMM slot. (Check that the locks
on each side of the DIMM slot are open.)
Press the DIMM straight into the slot (press firmly). Make sure the
locks on each side of the DIMM snap inward into place. (To remove
a DIMM, the locks must be released.)
Repeat steps 6, 7, and 8 for each DIMM being installed.
Reconnect the interface cable(s) and power cord.
9
10 To replace the side panel, line up the alignment arrows and slide
the panel backwards until the release button latches into place.
8
9
11 Close the top cover and turn the printer on.
10
166 Appendix C Printer memory and expansion
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Checking memory installation
To verify that DIMMs are installed correctly:
1
Turn the printer on. Check that the printer control panel displays the READY light after the
printer has gone through the startup sequence. If an error message appears, a DIMM might
2
3
Check the Installed Personalities and Options section on the self test/configuration page and
compare it with the self test/configuration page printed before the DIMM installation.
If the amount of recognized memory has not increased:
The DIMM might not be installed correctly (repeat the installation procedure).
Try another DIMM slot.
The DIMM might be defective (try a new DIMM).
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Installing an HP Jetdirect EIO card
1
2
Turn the printer off, and disconnect the power cord.
1
Open the interface cable door by pressing on the release tabs and
swinging the door outward. Disconnect all interface cables.
3
Locate the EIO slot. Firmly insert the HP Jetdirect EIO card into the
EIO slot. Twist in the retaining screws.
4
5
Attach the appropriate network cable to the EIO card.
Reconnect the interface cable(s) and the power cord. Reinstall the
interface cable door. Turn the printer on.
2
Note
Print a configuration page to check that the HP Jetdirect EIO card
When you print a configuration page, an HP Jetdirect Configuration
page that contains network configuration and status information will also
print.
3
4
5
168 Appendix C Printer memory and expansion
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Printer commands
D
Most software programs do not require you to enter printer commands. See your computer and
software documentation to find the method for entering printer commands, if needed.
PCL 5e
PCL 5e printer commands tell the printer which tasks to perform or which fonts
to use. This section provides a quick reference for users who are already
familiar with PCL 5e command structure.
HP-GL/2
The printer has the ability to print vector graphics using the HP-GL/2 graphics
language. Printing in the HP-GL/2 language requires that the printer leave
PCL 5e language and enter HP-GL/2 mode, which can be done by sending the
printer PCL 5e code. Some programs switch languages through their drivers.
PJL
HP’s Printer Job Language (PJL) provides control above PCL 5e and other
printer languages. The four major functions provided by PJL are: printer
language switching, job separation, printer configuration, and status readback
from the printer. PJL commands can be used to change printer default settings.
Note
commands. For a complete listing and explanation of how to use PCL 5e, HP-GL/2, and PJL
commands, see the HP PCL/PJL Reference Set, available on CD-ROM
(HP part number 5961-0975).
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Understanding PCL printer command syntax
Before using printer commands, compare these characters:
l
1
O
0
Lowercase l:
Number one:
Uppercase O:
Number 0:
Many printer commands use the lowercase letter l (l) and the number one (1), or the uppercase
letter O (O) and the number zero (0). These characters might not appear on your screen as
shown here. You must use the exact character and case specified for PCL printer commands.
The following illustration displays the elements of a typical printer command (in this instance, a
command for page orientation).
Escape character
(begins escape
sequence)
Value field (contains both
alpha and numeric characters)
Uppercase letter
(terminates escape
sequence)
Category of command
Combining escape sequences
Escape sequences can be combined into one escape sequence string. There are three
important rules to follow when combining code:
1
2
For each escape sequence, the first two characters after the ? character must be the same.
When combining escape sequences, change the uppercase (termination) character in each
individual escape sequence to lowercase.
3
The final character of the combined escape sequence must be uppercase.
The following escape sequence string would be sent to the printer to select legal paper,
landscape orientation, and 8 lines per inch:
?&l3A?&l1O?&l8D
The following escape sequence sends the same printer commands by combining them into a
shorter sequence:
?&l3a1o8D
170 Appendix D Printer commands
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Entering escape characters
Printer commands always begin with the escape character (?).
The following table shows how the escape character can be entered from various MS-DOS
software programs.
MS-DOS software
programs
Entry
What appears
Lotus 1-2-3
Type \027
027
<27>
¨
WordPerfect for MS-DOS
MS-DOS Edit
Type <27>
Hold down Ctrl-P, and press Esc
Hold down Ctrl-V, release, then press [
MS-DOS Edlin
^[
Selecting PCL 5e fonts
There is one variable box for entering symbol sets and one for entering point size. These
variables must be filled in, or the printer will use defaults. For example, if you want a symbol set
that contains line-draw characters, select the 10U (PC-8) or 12U (PC-850) symbol set. Other
common symbol set codes are listed in the table beginning on the next page.
Font list
1
2
1 Symbol set
2 Point size
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Common PCL 5e printer commands
Function
Command
Options (#)
Job control commands
Reset
?E
n/a
Number of Copies
Page control commands
Paper Source
?&l #X
1 to 999
?&l #H
?&l #A
0 = prints or ejects current page
1 = tray 2
2 = manual feed, paper
3 = manual feed, envelope
4 = tray 1
5 = tray 3
7 = auto select
Paper Size
1 = Executive
2 = Letter
3 = Legal
4 = A5
5 = A4
6 = B5-JIS
8 = 8.5 X 13
9 = B5 (ISO)
71 = Postcard (single size)
72 = Postcard (round trip)
80 = Monarch
81 = Commercial 10
90 = DL
91 = International C5
100 = B5
101 = Custom
Orientation
Top Margin
?&l #O
?&l #E
0 = Portrait
1 = Landscape
2 = Reverse Portrait
3 = Reverse Landscape
# = number of lines
Text Length (bottom margin) ?&l #F
# = number of lines from top margin
# = column number
Left Margin
?&a #L
?&a #M
?&k#H
?&l #C
?&l #D
?&l #L
Right Margin
# = column number from left margin
1/120-inch increments (compresses print horizontally)
1/48-inch increments (compresses print vertically)
# = lines per inch (1, 2, 3, 4, 5, 6, 12, 16, 24, 48)
Horizontal Motion Index
Vertical Motion Index
Line Spacing
Perforation Skip
0 = disable
1 = enable
Cursor positioning
Vertical Position (Rows)
Vertical Position (Dots)
?&a#R
?*p#Y
# = row number
# = dot number (300 dots = 1 inch)
# = decipoint number (720 decipoints = 1 inch)
Vertical Position (Decipoints) ?&a#V
172 Appendix D Printer commands
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Function
Command
Options (#)
Horizontal Position
(Columns)
?&a#C
# = column number
Horizontal Position (Dots)
?*p#X
# = dot number (300 dots = 1 inch)
Horizontal Position
(Decipoints)
?&a#H
# = decipoint number (720 decipoints = 1 inch)
Programming hints
End of Line Wrap
?&s#C
0 = Enable
1 = Disable
Display Functions On
Display Functions Off
Language selection
Enter PCL Mode
?Y
?Z
n/a
n/a
?%#A
?%#B
0 = Use previous PCL cursor position
1 = Use current HP-GL/2 pen position
Enter HP-GL/2 Mode
0 = Use previous HP-GL/2 pen position
1 = Use current PCL cursor position
Font selection
Symbol Sets
?(#
8U = HP Roman-8 Symbol Set
10U = IBM Layout (PC-8) (code page 437) Default
Symbol Set
12U = IBM Layout for Europe (PC-850) (code page
850)
8M = Math-8
19U = Windows 3.1 Latin 1
9E = Windows 3.1 Latin 2 (commonly used in Eastern
Europe)
5T = Windows 3.1 Latin 5 (commonly used in Turkey)
579L = Wingdings Font
Primary Spacing
?(s#P
0 = fixed
1 = proportional
Primary Pitch
?(s#H
?&k#S
# = characters/inch
Set Pitch Mode1
0 = 10
4 = 12 (elite)
2 = 16.5 - 16.7 (compressed)
Primary Height
Primary Style
?(s#V
?(s#S
# = points
0 = upright (solid)
1 = italic
4 = condensed
5 = condensed italic
Primary Stroke Wt.
Typeface
?(s#B
?(s#T
0 = medium (book or text)
1 = semi bold
3 = bold
4 = extra bold
Print a PCL font list to view the command for each
internal font.
1.The preferred method is to use the primary pitch command.
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174 Appendix D Printer commands
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Regulatory information
E
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If this equipment is not installed and used in
accordance with the instructions, it may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase separation between the equipment and receiver.
Connect equipment to an outlet on a circuit different from that to which the receiver is
connected.
Consult your dealer or an experienced radio/TV technician.
Any changes or modifications to the printer that are not expressly approved by HP could void the
authority of the user to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC
Rules.
ENWW
FCC regulations 175
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Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally
sound manner. This product has been designed with several attributes to minimize impacts on
our environment.
Ozone production
This product generates no appreciable ozone gas (O ).
3
Power consumption
Power usage drops significantly while in PowerSave mode, which saves natural resources and
saves money without affecting the high performance of this product. This product qualifies for
ENERGY STAR®, which is a voluntary program to encourage the development of energy-efficient
office products.
ENERGY STAR® is a U.S. registered service mark owned by the U.S. government. As an ENERGY
STAR® partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR
Toner consumption
EconoMode uses significantly less toner, which might extend the life of the print cartridge.
Media use
This product’s duplex feature (two-sided printing) and n-up printing (multiple pages printed on
one page) capabilities can reduce media usage and the resulting demands on natural resources.
(The duplex feature is available only for printers that include a built-in duplexer—
HP LaserJet 2300d printer, HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer.)
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the
ability to identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet printing supplies
In many countries/regions, this product's printing supplies (for example, print cartridge and fuser)
can be returned to HP through the HP Printing Supplies Environmental Program. An easy-to-use
and free take back program is available in more than 48 countries/regions. Multilingual program
information and instructions are included in every new HP LaserJet print cartridge and supplies
package.
HP Printing Supplies Returns and Recycling Program information
Since 1990, the HP Printing Supplies Returns and Recycling Program has collected more than
47 million used LaserJet print cartridges that otherwise might have been discarded in the world's
landfills. The HP LaserJet print cartridges and supplies are collected and bulk shipped to our
resource and recovery partners who disassemble the cartridge. After a thorough quality
176 Appendix E Regulatory information
ENWW
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inspection, selected parts are reclaimed for use in new cartridges. Remaining materials are
separated and converted into raw materials for use by other industries to make a variety of
useful products.
U.S. returns
For a more environmentally responsible return of used cartridges and supplies, HP
encourages the use of bulk returns. Simply bundle two or more cartridges together and use
the single, prepaid, preaddressed UPS label that is supplied in the package. For more
information in the U.S., call (1) (800) 340-2445 or visit the HP product return and recycling
Non-U.S. returns
Non-U.S. customers should call the local HP Sales and Service Office or visit the
http://www.hp.com/go/recycle website for further information regarding availability of the
HP Supplies Returns and Recycling Program.
Paper
This product is capable of using recycled papers when the paper meets the guidelines outlined in
media according to DIN 19309.
Material restrictions
This HP product does not contain added mercury.
This HP product contains lead (for example, solder that might require special handling at
end-of-life.
This HP product does not contain batteries.
Material safety data sheet
Material safety data sheets (MSDS) can be obtained by contacting the HP LaserJet Supplies
For more information
topics:
product environmental profile sheet for this and many related HP products
HP commitment to the environment
HP environmental management system
HP end-of-life product return and recycling program
material safety data sheets
ENWW
Environmental product stewardship program 177
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Declarations of conformity
Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer's Name:
Hewlett-Packard Company
Manufacturer's Address:
11311 Chinden Boulevard
Boise, Idaho 83714-1021, USA
declares, that the product
Product Name:
HP LaserJet 2300L / 2300 / 2300d / 2300n /
2300dn / 2300dtn, including 250-sheet feeder and
500-sheet feeder accessory
Product Numbers:
Q2477A / Q2472A / Q2473A / Q2474A /
Q2475A / Q2476A, including C4793B and C7065B
Regulatory Model Number:
Product Options:
BOISB-0206-00
All
conforms to the following Product Specifications:
Safety:
IEC 60950:1999 / EN 60950:2000
IEC 60825-1:1993 + A1 / EN 60825-1:1994 + A11 (Class 1 Laser/LED Product)
GB4943-1995
1*
EMC:
CISPR 22:1993 + A1 + A2 / EN 55022:1994 + A1 + A2 Class B
EN 61000-3-2:1995 / A14
EN 61000-3-3:1995
EN 55024:1998
2
FCC Title 47 CFR, Part 15 Class B / ICES-003, Issue 3 / GB9254-1998
AS / NZS 3548:1995 + A1 + A2
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low
Voltage Directive 73/23/EEC, and carries the CE-marking accordingly.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer
Systems.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
*
The product includes LAN (Local Area Network) options. When the interface cable is attached to
a LAN connector, the product meets the requirements of EN 55022 Class A, in which case the
following applies: “Warning—This is a Class A product. In a domestic environment this product
may cause radio interference, in which case the user may be required to take adequate measures.”
Boise, Idaho USA
25 July, 2002
For regulatory topics only:
Australia Contact:
Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph
Street, Blackburn, Victoria 3130, Australia
European Contact:
Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard
GmbH, Department HQ-TRE / Standards Europe, Herrenberger Straße 130,
D-71034 Böblingen (FAX: +49-7031-14-3143)
USA Contact:
Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail
Stop 160, Boise, Idaho 83707-0015 (Phone: 208-396-6000)
178 Appendix E Regulatory information
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Regulatory and safety statements
Laser safety statement
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug
Administration has implemented regulations for laser products manufactured since August 1,
1976. Compliance is mandatory for products marketed in the United States. The printer is
certified as a “Class 1” laser product under the U.S. Department of Health and Human Services
(DHHS) Radiation Performance Standard according to the Radiation Control for Health and
Safety Act of 1968.
Since radiation emitted inside the printer is completely confined within protective housings and
external covers, the laser beam cannot escape during any phase of normal user operation.
WARNING!
Using controls, making adjustments, or performing procedures other than those specified in this
user guide may result in exposure to hazardous radiation.
LED safety statement
The infrared port on the front panel of this printer is classified as a Class 1 LED (Light Emitting
Diode) device according to International Standard IEC 60825-1 (EN 60825-1). This device is not
considered harmful, but the following precautions are recommended.
If the printer requires service, contact an authorized HP service center.
Do not attempt to make any adjustments of the printer.
Avoid direct eye exposure to the infrared LED beam.
Be aware that the beam is invisible light and cannot be seen.
Do not attempt to view the infrared LED beam with any type of optical device.
Japanese VCCI statement
Korean EMI statement
180 Appendix E Regulatory information
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Laser statement for Finland
LASERTURVALLISUUS
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
HP LaserJet 2300 -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite.
Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1993) mukaisesti.
VAROITUS!
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING!
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas
för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet 2300 -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa
avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi
huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita
käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan
suorittaa ilman erikoistyökaluja.
VARO!
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING!
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för
osynlig laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 770-795 nm
Teho 5 mW
Luokan 3B laser
ENWW
Regulatory and safety statements 181
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182 Appendix E Regulatory information
ENWW
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Index
blank page
Symbols
buffers
Numerics
3-hole punched paper
C
capacities
cardstock
A
A4 paper
accessories
CD-ROM for printer
adhesives
alerts
AppleTalk
characters
cleaning
cleaning page
commands for printer
compact disc for printer
B
bins
See also rear output bin; top output bin
ENWW
Index 183
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configuration page
conserving
copies
curl mode
custom-sized media
consumption
D
Declaration of Conformity (DOC)
control panel
deleting jobs
devices
DIMMs
control panel buttons
direct connection
DOC (Declaration of Conformity)
control panel lights
downloading
control panel menus
184 Index
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duplexer
faded
duplexing
trays
E
EconoMode
EIO cards
fonts
e-mail
fuser
embedded Web server
fusing
G
H
envelopes
heavy paper
held jobs
environmental
help
escape characters
HP Jetdirect EIO card
event log
server
HP Jetdirect print servers
F
ENWW
Index 185
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HP Web Jetadmin
servers
jobs
I
I/O
K
IBM OS/2
L
labels
images
languages
laser
letterhead
installing
light
printing system software after parallel or USB cable has
been connected 20
printing system software for Macintosh direct
connections 19
printing system software for Windows direct connections
16
lines
links to websites
locking
J
jams
186 Index
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P
pages
PCL 5e printer drivers
PCL 6 printer drivers
personalities
ports
paper
PostScript Printer Description (PPD) files
power
See also media
PPD (PostScript Printer Description) files
preprinted paper
prepunched paper
print cartridges
paper path
paper sizes
parallel connections
parts
password, setting
PCL
188 Index
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print jobs
punched paper
Q
quick copy jobs
print quality
R
rear output bin
printer drivers
recycling
regulatory statements
hierarchy of settings with software programs and control-
panel settings 47
repetitive
printing
retention, job
rough paper
printing system software
private jobs
S
safety statements
PS (PostScript)
security, setting password for embedded Web server
features 63
ENWW
Index 189
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settings
storage, job
hierarchy between printer driver, software program, and
control panel 47
storing
supplies
sizes
software
special pages
T
temperatures
specifications
three-hole punched paper
timeouts
toner
speed
standby
status
top output bin
190 Index
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transparencies
U
uninstalling software
tray 1
UNIX
USB
See also trays
tray 2 (250-sheet)
V
vertical
See also trays 26
tray 3 (500-sheet)
W
warranty
wavy
See also trays
trays
websites
links to other, configuring from embedded Web server
64
troubleshooting
types, media
weight
white
ENWW
Index 191
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Windows
Z
192 Index
ENWW
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printed on
recycled paper
printed on
recycled paper
copyright © 2002
Hewlett-Packard Company
printed in Germany
printed in Germany
http://www.hp.com/support/lj2300
http://www.hp.com/support/lj2300
*Q2431-90902*
*Q2431-90902*
QXXXX-909XX
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