contents
viewing the onscreen user’s guide............................................................................... 1
setting up your printer................................................................................................ 6
loading paper.................................................................................................... 8
photo brightness............................................................................................... 20
paper type and size settings..................................................................................... 25
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hp photosmart 1215/1115 color printer
printing photos from a memory card..........................................................................26
deciding which photos to print............................................................................27
printing an index page......................................................................................27
choosing photos using the control panel ..............................................................28
cancelling a photo ............................................................................................30
Chapter 4 troubleshooting...........................................................................31
important Windows PC information ...........................................................................31
software problems...................................................................................................33
hardware problems .................................................................................................34
printing problems ....................................................................................................37
error messages........................................................................................................39
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getting started
1
Thank you for purchasing an HP PhotoSmart 1215/1115 color printer!
Your new printer prints everything from high-quality black and white text
documents to color photos. Before you get started, be sure to set up your
new printer—use the Setup Guide included in the box.
This guide describes how to use your new printer. It includes a quick
reference to get you acquainted with your new printer and plenty of
detailed printing and troubleshooting information. If you do not find the
information you are looking for in this guide, use the Onscreen User’s
Guide.
viewing the onscreen user’s guide
®
®
®
Note:
You must have Adobe Acrobat Reader version 4.0 or later
installed to view the Onscreen User’s Guide. If you do not have
Acrobat Reader, you will be asked to install it from the HP
PhotoSmart CD before you can view the Onscreen User’s Guide.
After you have installed the HP PhotoSmart software on your computer,
you can view the Onscreen User’s Guide.
To view the Onscreen User’s Guide:
•
Windows PC: From the Start menu, choose Programs, HP PhotoSmart,
Photo Printing, Tools and Information, View printer users guides.
•
Macintosh: In the User Docs folder, select your language, then open
the file titled hp photosmart user guide.
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hp photosmart 1215/1115 color printer
information map
getting started
basics guide
onscreen guide
P
unpacking your printer
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
other items you will need
printer parts
control panel
indicator lights
loading paper
loading paper in the paper tray
loading paper in the photo tray
loading a single envelope
loading a stack of envelopes
loading index cards and other small media
P
basics guide
P
P
replacing or installing print cartridges
getting to know your printer
tools menu
onscreen guide
P
P
P
P
P
P
P
P
P
adjusting printer settings
understanding memory cards
types of memory cards
inserting a memory card
P
understanding infrared
printing without a computer
paper type and size settings
basics guide
onscreen guide
P
P
P
P
P
P
P
P
P
P
P
P
printing photos from a memory card
deciding which photos to print
printing an index page
choosing photos using the control panel
cancelling a photo
P
printing files using infrared (IR)
printing from a Windows PC
selecting the printer properties
basics guide
onscreen guide
P
P
determining the status of your printer
getting started
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hp photosmart 1215/1115 color printer
P
using the hp photo printing software
printing from a Macintosh
basics guide
onscreen guide
P
printing from a software application
P
printing from the desktop
P
using the print dialog box
saving photos
basics guide
basics guide
onscreen guide
P
saving from a memory card
P
P
saving from a memory card to your Windows PC
saving from a memory card to your Macintosh
saving using infrared
care and maintenance
onscreen guide
P
using the hp photosmart toolbox (Windows PC)
P
P
P
using the hp photosmart utility (Macintosh)
cleaning the printer
cleaning the outside of the printer
P
cleaning the print cartridges
troubleshooting
basics guide
onscreen guide
P
P
important Windows PC information
P
P
P
P
P
P
P
software problems
hardware problems
printing problems
infrared (IR) problems
P
P
error messages
specifications
basics guide
P
onscreen guide
P
specifications
connecting your printer to your computer
connecting the printer to a power source
basics guide
onscreen guide
P
P
P
P
P
connecting the printer to your Windows PC
connecting the printer to your Macintosh
installing the printer software
P
upgrading the printer software
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hp photosmart 1215/1115 color printer
printer parts
Top cover
OUT tray
Open this cover to
This tray catches your
printed photos or
documents
Control panel
change print cartridges
See details on next page
SmartMedia memory
card slot
Paper width guide
Adjust this guide to fit
close to the edge of
the paper in the paper
tray
Insert a SmartMedia
memory card into the slot
to begin printing or
saving
Paper tray
Place paper or
envelopes in this tray
for printing
CompactFlash/IBM
Microdrive memory
card slot
Insert a CompactFlash or
IBM Microdrive memory
card into the slot to begin
printing or saving
Photo tray
Place 4 x 6 inch (102
x 152 mm) photo
paper in this tray for
printing
Paper length guide
Adjust this guide to fit close to the
edge of the paper in the paper tray
Power cord connection
Connect the power cord
(included in the box) here
Parallel port
Use this port to connect the
printer to the computer if you
are using a bi-directional IEEE
1284-compliant parallel cable
(Windows PC only)
USB port
Rear access door
Use this port to connect the printer to
the computer if you are using a USB
cable
Remove this door to
clear a paper jam
getting started
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hp photosmart 1215/1115 color printer
control panel
Copies
LCD
Use this button to select the
number of copies you want
to print
Read this window for
information about the status
of your printer
Choose Photos
Photo Size
Use this button to choose
which photos you want to
print or save from the
memory card
Use this button to choose
the printed size for all
selected photos
OK/Yes
Cancel/No
Press this button to make a
selection or answer “yes” to
a question on the LCD
Press this button to stop
printing or saving, cancel a
selection, or answer “no”
to a question on the LCD
Print
Press this button to start
printing the selected photos
from a memory card
Save
Press this button to start
saving selected photos
from the memory card to
the computer
Tools
Use this button to change the
printer settings
Power light
Attention light
On when the printer is
turned on, blinking when
the printer is busy
Blinks when an error
message is displayed on the
LCD
Power
Infrared port (1215)
Press this button to turn the
printer on or off
Aim an infrared device here
to wirelessly print or save
your photo or document
Tip: To get maximum use from your print cartridges, do not unplug
the printer or turn off the power source (such as a power strip),
until the Power light is off.
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hp photosmart 1215/1115 color printer
indicator lights
SmartMedia memory card slot light
On - The memory card is inserted
correctly
Blinking - The memory card in the card
slot is being accessed
Off - There is no memory card inserted,
the memory card is not inserted
correctly, or the other memory card
slot is in use
Attention light
Blinking - Read the
LCD for instructions
CF
CompactFlash/IBM Microdrive
memory card slot light
Power light
On - The printer power is on
Blinking - The printer is busy
(for example, printing or
saving)
On - The memory card is inserted
correctly
Blinking - The memory card in the card
slot is being accessed
Off - There is no memory card inserted,
the memory card is not inserted
correctly, or the other memory card
slot is in use
Off - The printer power is off
Caution: Do not remove the memory card while the card slot light is
blinking. Removing a memory card while it is in use may
damage the card or the files saved on the card.
setting up your printer
items you will
need
Depending on how you are using the printer, you may need the following
items:
Parallel cable
USB cable
HP-designed inkjet
paper
Microdrive
SmartMedia
memory card
CompactFlash
memory card
IBM Microdrive
(170MB) memory
card
getting started
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hp photosmart 1215/1115 color printer
cables
To connect the printer to a Windows PC, you need a bi-directional IEEE
1284-compliant parallel cable or a USB compliant interface cable (USB is
preferred). To connect the printer to a Macintosh computer, you need a
USB compliant interface cable. These cables are available where you
purchased your printer or at most computer supply stores, and must be
purchased separately.
memory cards
If you use your digital camera’s memory card with the printer, make sure
the memory card is a CompactFlash Type I or II, IBM Microdrive (170 MB),
or SmartMedia memory card. Memory cards must be less than 528 MB.
hp-designed inkjet paper
You can print on many different types and sizes of paper. We recommend
using HP designed inkjet paper for the best output quality. For example, if
you are printing a photo, be sure to print on HP Premium Plus Photo Paper
for photo-quality results.
HP inkjet paper can be found at most computer and office supply stores or
Note:
Model 1215 has automatic paper type and size sensors to help
you get great printing results automatically. The printer uses an
optical sensor to detect paper type and size, then selects the
print mode for great results.
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hp photosmart 1215/1115 color printer
loading paper
You can print on many different types and sizes of paper. We recommend
using HP designed inkjet paper for the best output quality. For example, if
you are printing a photo, be sure to print on HP Premium Plus Photo Paper
for photo-quality results.
HP papers can be found at most computer and office supply stores or on
You can load a:
•
•
Stack of paper
Stack of 4 x 6 inch (102 x 152 mm) photo paper in the printer’s
photo tray or paper tray
•
•
Single envelope
Stack of envelopes
See the Onscreen User’s Guide for information about loading envelopes
and loading index cards and other small media.
loading paper in the paper tray
Use the printer’s paper tray to print on many different types of paper. You
can use everything from plain paper to HP Premium Plus Photo Paper and
HP Premium Inkjet Transparency Film.
To load paper in the paper tray:
1
Pull out the paper length guide on the paper tray and slide the paper
width guide as far to the left as it will go.
Paper width guide
Paper length guide
getting started
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hp photosmart 1215/1115 color printer
2
Place a stack of paper into the paper tray.
•
Load the paper print side down (the side on which your image
will appear facing down). The printer prints on the face-down
side of the paper in the paper tray; the printed document faces
up in the OUT tray.
•
•
Always load paper in the portrait direction, with the long edge of
the paper against the long edge of the paper tray.
Be careful not to use too much or too little paper. It may be
difficult for the printer to “grab” a sheet of paper when there are
only one or two sheets in the paper tray. Check that the stack of
paper contains several sheets but is no higher than the top of the
paper length guide.
•
Use one kind and size of paper at a time. Do not mix paper
types or sizes in the paper tray.
3
4
Adjust the paper width and paper length guides to fit close to the
edges of the paper, without bending the paper. This helps the paper
feed straight into the printer.
On the OUT tray, move the slider (visible through the OUT tray)
toward you (away from the inside of the printer) until it stops. This
disengages the photo tray.
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hp photosmart 1215/1115 color printer
loading paper in the photo tray
Use the printer’s photo tray to print on 4 x 6 inch (102 x 152 mm) photo
paper. When you use the photo tray, you can leave your regular paper in
the paper tray.
To load paper in the photo tray:
1
On the OUT tray, move the slider (visible through the OUT tray)
toward you (away from the inside of the printer) until it stops. This
disengages the photo tray.
2
3
Lift the OUT tray.
Load paper in the photo tray with the print side down (the side on
which your image will appear faces down). If you are using tabbed
paper, feed or place the tabbed paper into the printer so the tab
feeds in last. Do not put more than 20 sheets of paper in the photo
tray.
4
5
Lower the OUT tray to its original position.
On the OUT tray, move the slider away from you (toward the inside
of the printer) until it stops against the edge of the paper. This
engages the photo tray.
6
When you are finished using the photo tray, pull the slider out to
disengage it so the printer will use the paper in the paper tray.
getting started
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hp photosmart 1215/1115 color printer
replacing or
installing print
cartridges
To get the best performance from your printer, we recommend using only
genuine HP supplies, including genuine HP factory-filled print cartridges.
Caution: Check that you are using the correct print cartridges. Use one
3-color print cartridge (HP #78) and one black print cartridge
(HP #45). Other print cartridges will not work with your
printer.
Caution: Do not refill print cartridges yourself. Damage resulting from
the modification or refilling of HP print cartridges is specifically
excluded from HP printer warranty coverage.
To replace or install print cartridges:
1
2
On the Control panel, press the Power button to turn the printer on.
Open the printer’s top cover. The print cartridge cradle moves to the
center of the printer.
3
Lift the cradle latch of the print cartridge you want to replace or
install.
Print cartridge
cradle latches
Top cover
4
If you are replacing a print cartridge, lift out the old print cartridge
and discard it.
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hp photosmart 1215/1115 color printer
5
Remove the tape from the new print cartridge:
•
•
Take the print cartridge out of its package.
Grasp the green tab and peel off the blue tape, being careful not
to damage the copper contacts on the print cartridge.
Note:
Do NOT touch the ink nozzles or the copper contacts.
Touching these parts may cause print cartridge failure.
Do not touch here on
Tape
the print cartridges
Tape
HP #45 (black)
HP #78 (3-color)
6
Insert the print cartridge:
•
•
Insert the print cartridge into the cradle.
Press down on the print cartridge handle until you feel the print
cartridge snap into place.
•
Close the cradle latch firmly to lock the print cartridge in place.
Cradle
latches
Handles
7
8
Close the top cover.
When the LCD prompts you, load plain paper in the paper tray. For
more information, see “loading paper” on page 8.
getting started
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hp photosmart 1215/1115 color printer
9
On the Control panel, press OK/Yes. The printer begins printing an
automatic calibration page to align the print cartridges.
Calibration page
using your printer with a computer
You can use your HP PhotoSmart 1215/1115 color printer with a
Windows PC or a Macintosh. For information about connecting to a
computer and installing the software see the Onscreen User’s Guide.
You may be able to upgrade your printer’s driver software. If you get an
updated printer driver from the Web, it will not include the HP Photo
Printing Software. The HP Photo Printing Software is used for creating
album pages and greeting cards from the computer. It must be installed
from a CD.
•
If the printer software is already installed on your computer the HP
Photo Printing Software will not be overwritten when you install the
new printer driver.
•
If the printer software is not already installed on your computer (for
example, if you just purchased a new computer) and your original
CD is not available, you may want to order a new CD so that you get
the HP Photo Printing Software along with the printer driver. See the
Services and Support booklet for ordering information.
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getting started
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getting to know your
printer
2
tools menu
Access the Tools menu from the Tools button. The Tools menu options
allow you to change the printer settings from the Control panel.
model 1215
Tools menu option
Choices
Print a test page
Clean the print cartridges
Select paper settings
Manually set
Auto-detect
Select page layout
Photo album
Paper saver
Select photo cropping option
Standard crop
Full image (do not crop)
Adjust photo brightness
Color options for next print
Color
Black & white
Sepia (brown)
Antique
Select default IR type
Reset all tools settings
Automatic
Photo
Document
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hp photosmart 1215/1115 color printer
model 1115
Tools menu option
Choices
Print a test page
Clean the print cartridges
Select default paper type
Select default paper size
No default
Photo paper
Plain paper
No default
8.5 x 11 inches
4 x 6 cm
Select page layout
Photo cropping
Photo album
Paper saver
Standard crop
Full image (do not crop)
Adjust photo brightness
Reset all tools settings
adjusting the printer settings from the control panel
You can use the Tools button on the Control panel to print a test page or
adjust the printer’s settings.
Note:
The current setting is marked with an asterisk (*) on the LCD.
LCD
OK/Yes button
Tools button
getting to know your printer
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hp photosmart 1215/1115 color printer
test page
You can print a test page to check your print cartridges and make sure the
paper is loaded correctly.
To print a test page:
1
Make sure plain paper is loaded in the paper tray. If you need more
information, see “loading paper” on page 8.
2
On the Control panel, press the Tools button until the LCD asks if you
want to print a test page, then press OK/Yes.
Printer model number
If these lines are not
solid, you may need
to clean or replace
a print cartridge
Service information
(ink levels and total
pages printed, for
example)
paper type
and size
model 1215
The printer automatically detects the paper size and type by scanning the
paper in the paper tray. You can also choose to override the automatic
detection by manually setting the paper size and type.
When the paper size is set to manual, the LCD will ask you to select the
paper size and paper type (plain paper or photo paper) each time you
print.
To manually adjust the paper size:
1
On the Control panel, press the Tools button until the LCD asks if you
want to select paper settings, then press OK/Yes.
2
3
Press the right side of the Tools button to select Manually set.
Press OK/Yes.
When the paper size is set to manual, the LCD will ask you to select the
paper size and paper type (plain paper or photo paper) each time you
print.
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hp photosmart 1215/1115 color printer
model 1115
You can set your printer to print on one type and size of paper by
changing the paper type and size default settings or you can set your
printer to request the paper type and size for each print.
To select the default paper type and size:
1
2
3
On the Control panel, press the Tools button until the LCD asks if you
want to select the default paper type or the default paper size, then
press OK/Yes.
Press the Tools button until the LCD displays the correct type or size. If
you want to select the paper type and size each time you print, select
No Default.
Press OK/Yes.
page layout
The page layout specifies how the printer positions photos on the page.
You can choose:
•
Photo Album – Select this option if you want to print photos using the
orientation setting from the digital camera. The printer turns the
photos on the page to fit as many as possible on each sheet of paper
while maintaining the photo orientation. For example, if all of your
selected photos are landscape, the page will print landscape. The
printer uses the photo orientation setting from the camera to
determine how to place each photo on the page.
Note:
Some digital cameras do not store photo orientation
information. In this case, the printer will not be able to
determine how to orient your photo and this setting will have
no effect.
•
Paper Saver – Select this option if you want to print as many photos
as possible on each sheet of paper and do not care about the photo
orientation. Some photos may be turned sideways to fit on the
page—they may not all print right-side up.
getting to know your printer
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hp photosmart 1215/1115 color printer
Photo Album
Paper Saver
To select the page layout:
1
On the Control panel, press the Tools button until the LCD asks if you
want to select the page layout, then press OK/Yes.
2
3
Press Tools again to select Photo Album or Paper Saver.
Press OK/Yes.
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hp photosmart 1215/1115 color printer
photo
cropping
The printer automatically crops a photo exactly to the size you select. For
example, if you select a 4 x 6 inch (102 x 152 mm) photo size, the printer
will crop the photo to that size by measuring from the center of the photo.
This is called Standard Crop. If you want to print the entire photo, select
Full Image. Selecting Full Image may result in a print that does not exactly
match the standard dimensions in that it may be slightly wider or shorter.
Standard Crop
Full Image
To select the full image:
1
On the Control panel, press the Tools button until the LCD asks if you
want to select a photo cropping option, then press OK/Yes.
2
3
Press the right side of the Tools button to select Full Image.
Press OK/Yes.
An asterisk (*) will appear on the LCD beside the photo size to
indicate that Full Image has been selected.
photo
brightness
If you want your photos to print lighter or darker than the originals, adjust
the photo brightness.
To adjust the photo brightness:
1
2
3
On the Control panel, press the Tools button until the LCD asks if you
want to adjust the photo brightness, then press OK/Yes.
Press the right side of the Tools button to lighten your photos or the left
side of the Tools button to darken your photos.
Press OK/Yes.
getting to know your printer
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hp photosmart 1215/1115 color printer
photo color
(model 1215)
When printing directly from the memory card, you can set the printer to
print photos in Color, Black & White, Sepia, or Antique. Photos printed in
Sepia print in brown tones and look similar to photos produced in the
early 1900s. Photos printed in Antique print in the same brown tones as
Sepia but with some pale colors added to give the appearance that they
are hand colored.
Note:
This setting is only active when printing from a memory card; it is
inactive when printing from the computer.
To change the photo color:
1
2
3
On the Control panel, press the Tools button until the LCD asks if you
want to adjust the color options for the next print, then press OK/Yes.
Press the right side of the Tools button again to select Color, Black &
White, Sepia, or Antique.
Press OK/Yes.
Note:
After you finish printing the photo, the photo color setting
returns to the default setting, Color. If you want to continue
printing in Black & White, Sepia or Antique, you need to
change the photo color setting before each print job.
factory default
settings
If you made adjustments to the print settings, you can reset the printer to
the original factory settings.
To use the factory settings:
1
On the Control panel, press the Tools button until the LCD asks if you
want to reset all the tools settings.
2
Press OK/Yes.
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hp photosmart 1215/1115 color printer
understanding memory cards
If your digital camera uses a memory card to store photos, you can insert
the memory card into the printer to print or save your photos. The printer
LCD guides you through the process.
For more information on how to print files from a memory card, see
“printing photos from a memory card” on page 26. For more information
on how to save files from a memory card to your computer, see the
Onscreen User’s Guide.
types of
memory cards
The printer can read CompactFlash Association (CFA) certified Type I or II,
IBM Microdrive (170 MB), and SmartMedia memory cards. Memory cards
must be less than 528 MB. These cards are manufactured by several
vendors and are available in a variety of storage capacities. You can
purchase memory cards where you purchased your digital camera or at
most computer supply stores.
Caution: Using another type of memory card may damage the memory
card, the printer, or both.
IBM Microdrive
(170 MB)
SmartMedia
CompactFlash
Type I or II
Note:
Some compact memory cards may not meet CFA specifications
and will not be recognized by the printer. Check with your card
manufacturer for details or try another brand of memory card.
If your digital camera supports multiple file types, it may also be able to
save photos in several different file formats such as JPEG, uncompressed
TIFF, FlashPix, and RAW. You can print JPEG and uncompressed TIFF files
directly from the printer, or you can print and save any file type from your
computer.
getting to know your printer
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hp photosmart 1215/1115 color printer
inserting a
memory card
Once you have taken photos with your digital camera, you can print them
immediately or save them directly to your computer using the printer.
Before you insert a memory card, be sure the printer is turned on.
Note:
The printer can only access one memory card slot at a time.
When the memory card is inserted correctly, the card slot light illuminates.
The LCD screen says Reading for a moment, shows the number of photos
found on the memory card, then shows the current print job setup.
Caution: Do not pull out the memory card while the LCD screen says
“Reading” or while the card slot light is blinking. This may
damage the printer or the memory card, or corrupt the
information on the memory card.
To insert a CompactFlash or IBM Microdrive memory card:
•
Insert the memory card into the
bottom card slot so the front of the
card faces away from you and the
edge with pin-holes is placed into the
printer first.
Caution: If you do not insert the edge
with pin-holes into the printer
first, you can damage the
memory card, the printer, or
both.
CompactFlash
or
IBM Microdrive
(170 MB)
To insert a SmartMedia memory card:
•
Insert the memory card into the top
card slot so the front of the card (the
black side) faces toward you and the
top of the card (the edge with the
notch) is placed into the printer first.
SmartMedia
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getting to know your printer
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24
printing without a
computer
3
Your HP PhotoSmart 1215/1115 color printer allows you to print directly
from a memory card or use infrared without being connected to a
computer. You can use the Control panel to choose photos on a memory
card or send a file or photos from an infrared (IR) device. This chapter
describes printing from a memory card. For information about printing via
infrared, see the Onscreen User’s Guide.
paper type and size settings
If you want to print photos on 4 x 6 inch (102 x 152 mm) photo paper
from the photo tray, check that the photo tray is engaged. See “loading
paper in the photo tray” on page 10 if you need more information.
Model 1215 has automatic paper type and size sensors to help you get
great printing results automatically. The printer uses an optical sensor to
detect paper type and size, then selects the print mode for great results.
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hp photosmart 1215/1115 color printer
Model 1115 gives you the option to set the default paper type and size.
Use this if you usually print on one type and size of paper, so that you do
not have to select these options each time you print. Note that you will still
have the option to change the paper type and size for a specific print job.
For more information, see “paper type and size” on page 17.
printing photos from a memory card
Use the Control panel to print photos from a memory card. The layout of
your photos (how they are placed on the page) depends on several
factors:
•
•
•
•
Photo size.
Orientation selected on your digital camera, if it has this option.
Order in which you choose the photos.
Photo Album vs. Paper Saver setting. See “page layout” on page 18
if you need more information.
Copies
Photo Size
Print
To print photos from a memory card:
Note:
If you want to print your photos on photo paper, check that the
photo tray contains photo paper and that the tray is engaged, or
that the paper tray contains photo paper. See “loading paper”
on page 8 if you need more information.
1
Choose the photos you want to print. See “choosing photos using the
control panel” on page 28 if you need more information.
2
3
Press Photo Size until the LCD displays the photo size you want.
Press Copies until the LCD displays the number of copies you want to
print.
4
Press Print.
printing without a computer
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hp photosmart 1215/1115 color printer
deciding which
photos to print
When you are deciding which photos to print, you can use:
•
A printed index page to see all the photos stored on the memory card
(recommended).
•
Your digital camera LCD to view photo thumbnails.
Note:
The index number shown with the thumbnail on your digital
camera may be different than the printer reference number on
the printed index page. If you add or delete photos from your
memory card, reprint the index page.
Camera LCD
Index page
printing an
index page
An index page, which may be several pages long, shows thumbnail views
of all the photos stored on the memory card. The file name, date and
index number appear under each thumbnail.
Date
Index
number
File name
Index page
Use the index numbers to select photos to print. The printer’s index number
for your photo may be different from the number associated with the photo
on your digital camera. If you add photos or delete photos from your
memory card, reprint the index page to see the new index numbers.
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hp photosmart 1215/1115 color printer
To print an index page:
1
Insert the memory card into the printer. See “inserting a memory
card” on page 23 if you need more information.
2
Check that the printer’s LCD indicates:
ALL PHOTOS
1 copy
Index
If this is not the setting shown on the LCD, press Cancel/No to get to
this setting.
3
Press Print.
choosing
photos using
the control
panel
Once you have decided which photos to print, choose the corresponding
index numbers on the Control panel. You can choose:
•
•
•
•
•
All the photos on the memory card.
Individual photos.
Multiple copies of photos.
A continuous range of photos, such as photos 1–10.
A Digital Print Order Format (DPOF) file.
Note:
DPOF files are files you create using your digital camera.
They are stored on the memory card and contain
information such as which photos are selected and how
many of each photo is to be printed. The printer can read a
DPOF file from the memory card so you do not have to re-
select the photos to print or save. Check your digital camera
documentation to see if your camera supports DPOF files.
Choose Photos
Cancel/No
OK/Yes
Print
printing without a computer
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To choose all photos on the memory card:
1
Insert the memory card into the printer. See “inserting a memory
card” on page 23 if you need more information.
2
3
Press Choose Photos until the printer’s LCD displays ALL.
Press OK/Yes.
To choose individual photos:
1
Press Choose Photos until the printer’s LCD displays the index number
of a photo you want to choose.
2
Press OK/Yes.
Space for selecting
# 3, 6, _
another photo
The LCD displays a space where you can choose another photo.
3
4
To choose additional photos, press Choose Photos again until the LCD
displays the index number of another photo you want to choose, then
press OK/Yes. Repeat this step to continue selecting additional
photos. You can choose a maximum of 1000 photos.
When you have finished selecting photos, press OK/Yes.
To choose more than one copy of a selected photo:
•
Choose the same number more than once.
For example, if you choose 3, 3, 6, 6, 9 the printer will print two
copies of photo number 3, two copies of photo number 6, and one
copy of photo number 9.
To select a continuous range of photos:
Press and hold down OK/Yes for about three seconds.
For example, if you want to choose photos 10, 11, 12, 13, 14, and 15:
•
1
2
Press Choose Photos until the LCD displays the photo number 10.
Press and hold down the OK/Yes button until a dash (–) appears on
the LCD.
# 10–15
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hp photosmart 1215/1115 color printer
3
Press Choose Photos until the photo number 15 appears on the LCD
after the dash.
4
Press OK/Yes.
To select a DPOF file:
1
Select the photos you want to use by creating a DPOF file on your
digital camera. The settings you can specify (such as number of
copies) are specific to your camera. See your digital camera
documentation for details on how to create a DPOF file.
2
Insert the memory card into the printer.
The printer automatically recognizes the DPOF file on the memory
card and asks if you want to use the file. The printer supports
DPOF1.0.
3
Press OK/Yes.
cancelling a
photo
If you are choosing photos to print using the Control panel, you can
cancel the last selected photo from your list without cancelling all of the
photos you have selected.
To cancel the last selected photo:
•
Press Cancel/No.
printing without a computer
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30
troubleshooting
4
The printer is designed to be reliable and easy to use. The following
pages offer tips and advice for addressing frequently asked questions.
See the Onscreen User’s Guide for additional troubleshooting tips.
Before you begin, make sure:
•
All the cable connections between your printer and computer are
secure.
•
You are using the correct cable for your operating system. For more
Find answers to your questions quickly on the following pages:
•
•
•
•
•
Windows is displaying a “connection lost” message.
The printer software will not install.
See “software problems” on page 33.
The printer is very slow.
See “hardware problems” on page 34.
My photos are not printing correctly.
There is an error message on the printer’s LCD.
important Windows PC information
If you are using your HP PhotoSmart printer with a Windows PC, the
printer requires a continuous connection to the computer. The computer
uses this communication link to access and read the status of memory
cards in the printer, as well as print cartridge ink levels, and other
feedback from the printer.
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If the connection between your Windows PC and your HP PhotoSmart
printer has been lost, a warning message appears on your computer
screen.
•
•
The computer might not be plugged into the printer or the power
source. Try checking the printer’s power and computer cables.
Using hubs or docking stations that can have multiple devices
connected to them can temporarily break the connection to the printer
while the other devices are being accessed. Wait until the other
device is no longer being accessed, or try connecting the printer
directly to the computer.
Your Windows Taskbar will display the Yellow Caution icon whenever a
connection is broken.
•
Click the icon and select Connect to try to re-establish a connection.
Note:
If you want the connection to remain broken, click Cancel. When
you are ready to re-connect, click the Taskbar icon and select
Connect.
Additional messages will appear while the computer tries to establish the
connection to the printer. When this is finished, one of the following
messages will appear:
•
Found hp photosmart printer - Printing and card access are now
available.
•
Can not find the hp photosmart printer - Printing may be available but
card access is NOT available.
troubleshooting
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hp photosmart 1215/1115 color printer
software problems
See the Onscreen User’s Guide for additional troubleshooting tips.
Problem
Possible cause
Solution
I inserted the printer The CD was not properly
software CD, but the installed.
1
2
Reinsert the CD and try again.
Try inserting a CD that you know works.
If that CD does not work, you may need
to service your CD-ROM drive.
If other CDs work but the printer
software CD does not, you may have a
damaged CD. You can download the
printer software from the HP Web site or
call the software distribution center. See
the Services and Support booklet for
contact information.
computer could not
read it.
The CD-ROM drive may be
damaged.
The CD may be damaged.
3
The software did not There may be a conflict
Windows PC
install correctly.
OR
with your virus protection
program.
1
Uninstall the printer software. Insert the
printer software CD into your computer,
click Remove HP PhotoSmart software,
then follow the onscreen instructions.
You need to uninstall There may be a conflict
the printer software
for any reason.
with another software
program.
There may be a conflict
with another device
already connected to the
computer.
2
When the uninstall is completed, shut
down Windows, turn the computer OFF
and then turn it back ON.
Close any active virus protection
programs.
3
4
Reinstall the printer software.
Macintosh
1
Uninstall your printer software. Insert the
printer software CD into your computer,
select Uninstall from the Installer, then
follow the onscreen instructions.
2
Close any active virus protection
programs.
3
4
Exit all software programs.
Reinstall the printer software.
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hardware problems
See the Onscreen User’s Guide for additional troubleshooting tips.
Problem
Possible cause
Solution
My printer is
Your printer may not be
• Connect the printer directly to the USB
port on the computer.
• Try disconnecting other USB devices from
the hub and print your document again.
connected with a USB getting good data from the
cable through another other device or hub.
USB device or a hub Two-way communication
and when I try to print between the printer and
I get a message
saying “There was an interrupted by another
error writing to device attached to the
<name of USB port>.” hub.
the computer was
I've connected my
printer using a USB
You may not have
plugged your USB cable in
1
2
Disconnect the USB cable from your
printer and your computer.
Remove the printer software and then
reinstall it.
cable, and when I try before installing the
to print I get a
software.
message saying
“There was an error
writing to Dot4.”
(Windows PC only)
•
•
•
Insert the printer software CD into
the computer.
Click Remove HP PhotoSmart
software.
Follow the onscreen instructions to
uninstall the software.
3
4
Reconnect the USB cable to your printer
and your computer. The USB installation
dialog should appear on your computer
screen.
Reinstall the printer software.
When I connect a
USB cable between
the printer and my
computer, the “New
Hardware Wizard”
message does not
appear.
You may be using an
unsupported operating
system.
Make sure your computer’s operating system
is Windows 98, 2000, Me, or XP.
(Windows PC only)
(continued on next
page)
troubleshooting
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hp photosmart 1215/1115 color printer
Problem
Possible cause
Solution
When I connect a
USB cable between
the printer and my
computer, the “New
Hardware Wizard”
message does not
appear.
(Windows PC only)
(continued from
previous page)
Your USB cable may not
be working or may not be
connected properly.
1
Disconnect and then reconnect the USB
cable from your printer.
Make sure the cable is securely
attached both to the computer and to
the printer.
2
3
1
If you are still having problems, try
using another USB cable.
You may not have USB
enabled.
In Windows 98, 2000, Me, or XP, click
Start, Settings, Control Panel.
2
3
4
Double-click the System icon.
Click the Device Manager tab.
Click the (+) icon next to the Universal
Serial Bus Controller option. If you see a
USB host controller and a USB root hub
listed, USB is probably enabled. If you
do not see these devices listed, refer to
your computer’s documentation or
contact the manufacturer for more
information on enabling and setting up
USB.
If you cannot enable USB, you can use a
parallel cable to connect your printer to your
computer.
Your printer may not be
turned on.
Make sure the USB cable is connected
securely and the printer is connected to a
working power source.
Turn the printer on.
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Problem
Possible cause
Solution
When I connected a Installation was not
1
Unplug the USB cable, then plug it back
USB cable between
the printer and my
completed, it was
in.
cancelled, or there was an
2
Remove the printer software and then
reinstall it.
computer, the “New error.
Hardware Wizard”
message appeared
once, but the printer
did not install. Now
the “New Hardware
Wizard” will not
•
•
•
•
Insert the printer software CD into
the computer.
Click Remove HP PhotoSmart
software.
Follow the onscreen instructions to
uninstall the software.
When the uninstall is completed,
turn the computer OFF and then ON
again.
appear again.
(Windows PC only)
•
•
Close any active virus protection
software.
Reinstall the software.
When I connect a
USB cable between
the printer and my
computer, an
“Unknown device”
message appears.
(Windows PC only)
Static electricity has built
1
2
Disconnect the USB cable from your
printer.
Disconnect the power cord from the
printer.
Wait approximately 30 seconds.
Plug the power cord back into the
printer.
up in the cable between
your computer and printer.
You may have a defective
USB cable.
3
4
The software could not
identify the new printer;
the printer-USB connection
may be defective.
5
6
Plug the USB cable back into the printer.
If “Unknown device” continues to
appear in the “New hardware found”
dialog, check the Web for updates or
contact HP Services and Support. See
the Services and Support booklet for
contact information.
The power light is
blinking.
The printer may be
processing information.
Be patient. The printer needs some time to
finish processing the information.
The attention light is The printer needs
Read the printer LCD for instructions.
blinking.
attention.
troubleshooting
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printing problems
See the Onscreen User’s Guide for additional troubleshooting tips.
Problem
Possible cause
Solution
No page came out of The printer needs
Read the printer LCD for instructions.
the printer.
(continued on next
page)
attention.
Power may be off or there 1 Make sure the power is on.
may be a loose
connection.
2
Make sure that all cable connections
are secure.
You may not have any
paper in the paper tray.
Check that paper is placed in the paper tray
correctly.
The printer’s top cover
may be open.
Close the printer’s top cover.
A problem may exist with Replace the print cartridge.
one of the print cartridges.
There may be a paper
jam.
1
2
Check the printer’s LCD for any
instructions.
Pull the paper out of either the paper
tray or the OUT tray.
If you were printing labels, make sure a
label did not become unglued from the
label sheet while going through the
printer.
3
If the paper jam has cleared, print your
document again.
If the paper jam has not cleared, try
removing the rear access door.
1
Unplug the printer, open the rear access
door by turning the knob counter-
clockwise, and remove the door.
2
Gently pull the jammed paper out of the
printer, then replace the rear access
door.
3
4
Plug the printer back in and turn it on.
When you have cleared the paper jam,
print your document again.
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Problem
Possible cause
Solution
No page came out of There is a paper jam in the 1 Turn your printer off.
the printer.
(continued from
previous page)
back of the printer and the
Automatic Two-Sided
Printing Module is
attached.
2
Simultaneously press the release
buttons, located on each side of the
Automatic Two-Sided Printing Module,
to remove the Module.
3
Gently pull the jammed paper out of the
printer, then replace the Module.
4
5
Turn your printer back on.
Print your document again.
The rear access door or
the Automatic Two-Sided
Printing Module may be
missing.
1
Attach either the rear access door or the
Automatic Two-Sided Printing Module to
the back of the printer.
2
Print your document again.
A blank page came You may be out of ink.
out of the printer.
Replace the print cartridge.
You may have forgotten to Make sure you have removed the protective
remove the vinyl tape from piece of vinyl tape on each of the print
the print cartridge.
cartridges.
You may be trying to print 1 Save the fax in a graphic format, such
a fax.
as TIFF.
2
Place it in a word processing document
and print it from there.
You may have previously If you cancel a print job before the file has
begun a print job and then printed, the printer may have already loaded
cancelled it.
paper in preparation for printing. When you
start the next print job, the printer ejects the
blank page before continuing with the current
job.
troubleshooting
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error messages
LCD Message
Problem
Solution
Some photos are
corrupted.
Some files are
corrupted.
The printer detects that
one or more files specified
in the job are corrupted
and cannot be accessed.
• Press OK/Yes. The printer may not print
the file or it may not print the file correctly.
OR
• Press Cancel/No to cancel the print job.
OR
Photo is too large.
File is too large.
The file received from the
camera via infrared is too
large to be processed.
• If you are printing from a memory card,
try saving the file from the memory card to
your computer, and then print the file from
your computer software. See the
Onscreen User’s Guide for information
about saving photos from your memory
card.
Some photos are
missing.
One or more photos
specified for the job are
missing from the card.
Photo type is not
supported.
File type is not
supported.
The file specified for the
job is not of a supported
file type.
OR
• If a photo is missing, check that you have
not accidently deleted the photo from the
memory card.
Some photos are not At the beginning of the
on the card. Job was print job or during the
cancelled. Press OK. print job, the printer
Make sure that you have not accidently
deleted any photos from the memory card.
Print a new index page to see the index
Some photos are not checks the photo selection numbers associated with each photo. See
the DPOF file. Press the specified photos are more information.
OK.
missing or have been
deleted.
Cannot print photos. Some files specified for the Select another file and restart the print job.
Cannot print files.
print job have errors or
are corrupted. If there are
more than 10 errors the
printer will cancel the print
job.
File directory structure The inserted memory card • Use another memory card.
is corrupted.
is corrupted and cannot
be accessed.
OR
• Reformat the memory card using your
digital camera.
OR
• Copy the files to your computer using your
digital camera.
Card access error.
The printer cannot access
the files on the memory
card.
Card may be
damaged.
The printer cannot access
the memory card.
39
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hp photosmart 1215/1115 color printer
LCD Message
Problem
Solution
Printer memory is full. The printer is out of
1
2
Press OK/Yes.
Print files one at a time.
Job was cancelled.
Press OK.
memory and the job has to
be cancelled.
Paper is too long. See The paper size is too long 1 Read the computer screen for
PC screen.
Paper is too short.
See PC screen.
or too short to be used in
the Automatic Two-Sided
Printing Module.
instructions.
Press Cancel/No.
Remove the Automatic Two-Sided
Printing Module.
2
3
4
5
Reinstall the rear access door.
Change the software settings from
Automatic to Manual.
6
Manually feed the paper into the printer
for two-sided printing.
Paper size mismatch. The paper size has
Load the correct sized paper, and then press
changed in the middle of OK/Yes.
the job.
Load correct paper
size. Press OK to
continue or press
CANCEL to cancel
the job.
Media scan failed.
The printer cannot detect In the printer settings, override Automatic
Press OK to retry or the size of the paper in the paper size by selecting the appropriate
press CANCEL to
cancel the job.
paper tray.
paper size.
Wrong paper size.
The size of paper to be
• Load appropriate sized paper, then press
Cropping may occur. printed does not match the
Press OK to continue. specified size.
Or you can CANCEL
OK/Yes to continue.
OR
• Press Cancel/No to quit the print job.
the job.
Transfer was
interrupted.
Photo transfer was
interrupted.
(1210/1000)
The infrared transmission
of files from the infrared
device has been
1
2
Press OK/Yes.
Re-send the file.
interrupted.
PC data was not
The printer has not
Check that the connection cable is securely
attached to the printer and to the computer.
received. Check PC received data sent from
connection. Press OK the computer.
to continue.
troubleshooting
40
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specifications
5
Paper Trays
2 paper trays: one letter size, one 4 x 6 inch (102 x 152 mm) photo
Input Capacity
100 sheets letter, 20 sheets 4 x 6 inch (102 x 152 mm) photo, 15
envelopes, 20 banners, 30 cards, 30 transparencies, 20 sheets of
labels
Output Capacity
Duplex Printing
Media Types
50 sheets (for Normal and Best print quality), 35 sheets (for Draft
print quality)
Automatic Two-Sided Printing Module (C6463A) can be purchased
separately
Paper (plain, inkjet, photo, and banner), envelopes, transparencies,
labels, cards (index, greeting), iron-on transfers
Media Sizes, Standard
Letter, legal, executive (3 x 3 inch to 8.5 x 14 inch, 4 x 6 inch
photo) (76 x 76 mm to 216 x 356 mm, 102 x 152 mm photo)
Memory
Models 1215 and 1115: 16 MB
Memory Card
Compatibility
CompactFlash Type I or II, IBM Microdrive (170 MB only),
SmartMedia
Memory Card Supported Printing directly from the printer: JPEG (baseline data),
File Formats
uncompressed TIFF (RGB and Ycbcr), and DCF files created by a
digital camera.
Printing and saving from the computer: all file types.
Connectivity, Standard
IEEE 1284-compliant bi-directional parallel, USB, infrared (IR) with
the 1215 only
Connectivity, Optional
(Model 1215)
HP JetDirect external print servers
1215 printer 70x (Windows PC)
41
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hp photosmart 1215/1115 color printer
Print Quality, Black
Print Quality, Color
600 dpi with REt (Resolution Enhancement Technology)
HP PhotoREt lll (up to 2400 x 1200 dpi)
REt (Resolution Enhancement Technology)
Technology, Black Print
Resolution
Print Technology
Print Cartridges
Technology, Color
Drop on-demand thermal inkjet printing
1 black (HP#45), 1 color (HP#78)
HP PhotoREt lll, HP ColorSmart III, HP SmartFocus, Automatic
Contrast Enhancement
Print language
HP PCL 3 enhanced
Minimum System
Requirements
Windows PC (Windows 98, Me, 2000, XP): Pentium 233 MHz
Processor, 64 MB RAM, 250 MB free disk space, 800 x 600 16-bit
color display, 4x CD-ROM drive
Macintosh: Mac OS 8.6 or higher, G3 or G4-based system with
built-in USB, 64 MB RAM, 200 MB free disk space, 800 x 600 16-
bit color video display, 4x CD-ROM drive
Dimensions
Weight
17 x 8 x 15 inches (440 x 204 x 375 mm)
14 lb (6.5 kg)
specifications
42
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Printed on recycled paper
Printed in U.S., 8/01
Printed on recycled paper
Printed in U.S., 8/01
Printed on recycled paper
Printed in U.S., 8/01
®
ENERGY STAR is a U.S. registered mark.
®
As an ENERGY STAR partner,
Hewlett-Packard Company has determined
®
that this product meets the ENERGY STAR
guidelines for energy efficiency.
®
ENERGY STAR is a U.S. registered mark.
®
As an ENERGY STAR partner,
Hewlett-Packard Company has determined
®
that this product meets the ENERGY STAR
guidelines for energy efficiency.
®
ENERGY STAR is a U.S. registered mark.
®
As an ENERGY STAR partner,
Hewlett-Packard Company has determined
®
that this product meets the ENERGY STAR
guidelines for energy efficiency.
©2001 Hewlett-Packard Company
C8639-90152
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