HP UPS R1500 Generation 2
User Guide
Part Number 419178-002
December 2009 (Second Edition)
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Contents
Component identification............................................................................................................... 6
UPS R1500 G2 overview..............................................................................................................................6
UPS front panel............................................................................................................................................6
UPS front panel controls................................................................................................................................7
UPS front panel LED indicators.......................................................................................................................8
UPS R1500 G2 NA/JPN/TWN rear panel.....................................................................................................8
UPS R1500 G2 INTL rear panel ....................................................................................................................9
Precautions................................................................................................................................................11
Preparing to install the hardware .................................................................................................................11
Tools required..................................................................................................................................11
Selecting a site ................................................................................................................................11
Readying the equipment ...................................................................................................................12
Installing the mounting rails.........................................................................................................................12
Installing the UPS .......................................................................................................................................16
Connecting the batteries .............................................................................................................................17
Attaching the UPS front bezel ......................................................................................................................18
Selecting the UPS voltage configuration........................................................................................................19
Connecting the host computer......................................................................................................................19
Connecting the serial communications port .........................................................................................20
Connecting the USB communications port...........................................................................................20
Connecting the Network Transient Protectors.................................................................................................20
Connecting the UPS to utility power..............................................................................................................21
Connecting devices to the UPS ....................................................................................................................21
Powering up the UPS..................................................................................................................................22
Charging the UPS batteries .........................................................................................................................22
Modes of operation....................................................................................................................................23
Standby mode .................................................................................................................................23
Operate mode.................................................................................................................................23
Battery mode ...................................................................................................................................24
Initiating a self-test......................................................................................................................................24
Silencing an audible alarm .........................................................................................................................24
Powering down the UPS..............................................................................................................................24
Power management software.......................................................................................................................25
Maintenance.............................................................................................................................. 26
Removing the UPS front bezel......................................................................................................................26
Replacing the UPS option card ....................................................................................................................26
Replacing the batteries ...............................................................................................................................27
Important battery safety information ...................................................................................................27
Battery care and storage guidelines ...................................................................................................27
UPS battery replacement procedure ...................................................................................................28
Testing the new battery module..........................................................................................................29
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Replacing the UPS......................................................................................................................................29
Updating the UPS firmware.........................................................................................................................30
Configuring a USB to serial converter.................................................................................................30
Reassigning the USB COM ports........................................................................................................31
Cleaning battery spills ................................................................................................................................32
Troubleshooting.......................................................................................................................... 33
LED and audible alarm troubleshooting ........................................................................................................33
UPS does not start ......................................................................................................................................34
UPS operates on battery only ......................................................................................................................34
UPS frequently switches between utility and battery power .............................................................................34
UPS does not provide the expected backup time ...........................................................................................34
UPS cannot communicate with the host computer...........................................................................................35
UPS emits a slight clicking noise ..................................................................................................................35
Site wiring condition...................................................................................................................................35
Specifications............................................................................................................................. 36
UPS physical specifications .........................................................................................................................36
UPS input specifications..............................................................................................................................36
UPS output specifications ............................................................................................................................36
Power protection specifications..........................................................................................................37
Voltage specifications.......................................................................................................................37
Output tolerance specifications..........................................................................................................37
Output feature specifications .............................................................................................................37
Battery specifications..................................................................................................................................37
Battery runtime...........................................................................................................................................38
Environmental specifications........................................................................................................................38
Serial communications port pin assignment...................................................................................................38
Ordering spares.........................................................................................................................................40
UPS spare parts list.....................................................................................................................................40
Hardware options ......................................................................................................................................40
Before you contact HP ................................................................................................................................41
HP contact information................................................................................................................................41
Limited warranty ........................................................................................................................................42
$250,000 Computer Load Protection Guarantee...........................................................................................42
Pre-Failure Battery Warranty........................................................................................................................42
Recommended duration of use.....................................................................................................................43
Regulatory compliance identification numbers...............................................................................................44
Federal Communications Commission notice.................................................................................................44
FCC rating label ..............................................................................................................................44
Class A equipment ...........................................................................................................................44
Class B equipment............................................................................................................................44
Declaration of conformity for products marked with the FCC logo, United States only........................................45
Modifications.............................................................................................................................................45
Cables......................................................................................................................................................45
Canadian notice (Avis Canadien)................................................................................................................46
European Union regulatory notice................................................................................................................46
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Disposal of waste equipment by users in private households in the European Union..........................................46
Japanese notice .........................................................................................................................................47
BSMI notice...............................................................................................................................................48
Korean notice ............................................................................................................................................48
Battery replacement notice ..........................................................................................................................48
Power cord statement for Japan...................................................................................................................49
Electrostatic discharge................................................................................................................. 50
Preventing electrostatic discharge ................................................................................................................50
Grounding methods to prevent electrostatic discharge....................................................................................50
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Component identification
UPS R1500 G2 overview
The HP UPS R1500 G2 features a 1U rack-mount design and offers power protection for loads up to
1440 VA/1000 W (NA/TWN), 1200 VA/1000 W (JPN) or 1500 VA/1000 W (INTL).
To benefit from the latest product enhancements, update to the latest versions of UPS firmware and
software.
NOTE: To download the latest versions of UPS firmware and software, see the HP website
UPS front panel
Item
1
Description
Battery compartment
Control buttons and LED display
2
Component identification
6
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Item
1
Description
Site Wiring Fault LED
2
Network Transient Protector IN jack
Network Transient Protector OUT jack
3
4
Load segment 1 (two NEMA 5-15 output receptacles for
surge and battery backup protection)
5
Load segment 2 (two NEMA 5-15 output receptacles for
surge and battery backup protection)
6
7
8
9
Voltage configuration DIP switches
Serial communications port
USB communications port
Input power cord with NEMA 5-15 plug (BSMI approved
for TWN)
UPS R1500 G2 INTL rear panel
Item
1
Description
Input circuit breaker
2
Network Transient Protector IN jack
Network Transient Protector OUT jack
3
4
Load segment 1 (two IEC-320-C13 output receptacles for
surge and battery backup protection)
5
Load segment 2 (two IEC-320-C13 output receptacles for
surge and battery backup protection)
6
7
8
Voltage configuration DIP switches
Serial communications port
USB communications port
Component identification
9
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Item
Description
9
Input power connector (IEC-320-C14 power inlet)
Component identification 10
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Installation
Precautions
Save these instructions. This document contains important safety instructions that should be followed
during installation, operation, and maintenance of the UPS and batteries.
WARNING: A risk of personal injury from electric shock and hazardous energy levels exists.
The installation of options and routine maintenance and service of this product must be
performed by individuals who are knowledgeable about the procedures, precautions, and
hazards associated with AC power products.
WARNING: To prevent personal injury from earth conductor leakage current:
• Do not operate the UPS while disconnected from the utility power source.
• Disconnect load devices before disconnecting the UPS from the utility power source.
WARNING: To prevent personal injury, prepare the area and observe all materials handling
procedures when transporting the UPS. When fully assembled, the UPS weighs 23 kg (50.5
lb).
Preparing to install the hardware
Before installing the hardware:
1.
2.
3.
Tools required
A Philips screwdriver is required.
Selecting a site
WARNING: To prevent fire or electric shock, install the unit in a temperature- and humidity-
controlled indoor environment, free of conductive contaminants.
When selecting a site, consider the following factors:
•
Elevated operating ambient temperature—If the equipment is installed in a closed or multi-unit rack
assembly, the operating ambient temperature of the rack environment might be greater than room
ambient temperature. Install the equipment in an environment compatible with the operating
Installation 11
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•
•
Reduced air flow—In the rack, the rate of air flow required for safe operation of the equipment must
not be compromised.
Circuit overloading—Consideration should be given to the connection of the equipment to the supply
circuit and the effect that overloading of the circuits might have on overcurrent protection and supply
wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing
this concern.
•
•
Reliable earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular
attention should be given to supply connections other than direct connections to the branch circuit,
such as the use of power strips.
Electrical requirements—All models require a dedicated (unshared) branch circuit, suitably rated for
Readying the equipment
1.
Check the battery recharge date specified on the label that is affixed to the shipping carton.
IMPORTANT: Do not use the battery if the recharge date has passed. If the date on the
battery recharge date label has passed without the battery being recharged, contact an HP
authorized service representative for directions.
2.
3.
Transport the packaged unit to its installation location.
Unpack the equipment near the rack where the unit will be assembled.
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the
rack. Install the heaviest item first, and continue to populate the rack from the bottom to the
top.
Installing the mounting rails
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
Installation 12
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1.
Attach the side-mounting brackets to the unit.
2.
Loosen the wing nuts or hex nuts, and then extend the brackets to the desired length.
Installation 13
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3.
Use the cage nut tool to install cage nuts or clip nuts into the rear of the rack.
4.
Insert screws through the mounting rail into the cage nuts or clip nuts.
Installation 14
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5.
Use the cage nut tool to install cage nuts or clip nuts into the front of the rack.
6.
Insert a screw through the bottom hole of the mounting rail into the cage nuts or clip nuts.
Installation 15
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7.
Tighten the wing nuts or hex nuts.
Installing the UPS
Before installing the unit, review and adhere to all warnings provided in "Precautions (on page 11)."
WARNING: A risk of personal injury or damage to the equipment exists. Uneven loading of
equipment in the rack might cause the rack to become unstable. Install the heavier
components first, and then continue to populate the rack from the bottom to the top.
1.
2.
Attach the chassis to the rack using the supplied screws.
Installation 16
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3.
(optional) Insert the rear stabilization brackets into the mounting rails and then attach the brackets to
the UPS.
Connecting the batteries
WARNING: The unit contains sealed lead-acid battery modules. To prevent fire or chemical
burns:
• Do not attempt to recharge batteries after removal from the unit.
• Do not disassemble, crush, or puncture the batteries.
• Do not short the external contacts of the batteries.
• Do not immerse the batteries in water.
• Do not expose to temperatures higher than 40°C (104°F).
WARNING: To prevent personal injury from hazardous energy:
• Remove watches, rings, or other metal objects.
• Use tools with insulated handles.
• Do not place tools or metal parts on top of batteries.
IMPORTANT: Before performing the following tasks, be sure that the unit is powered down
and disconnected from the utility power source.
NOTE: A small amount of arcing may occur when connecting the batteries. This is normal
and does not damage the unit or present any safety concern.
Installation 17
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Selecting the UPS voltage configuration
Using a small tool, position the DIP switches according to the desired voltage configuration.
NOTE: An asterisk (*) indicates the default setting.
Output voltage
Input voltage range
DIP switch 1
DIP switch 2
R1500 G2
JPN/TWN
100 V*
90–106 V
Down
Down
110 V
99–116 V
Down
Up
R1500 G2 NA
R1500 G2 INTL
110 V
99–116 V
Down
Up
Up
120 V*
108–127 V
N/A
220 V
198–233 V
207–243 V
Down
Up
Up
230 V*
N/A
240 V
216–254 V
Down
Down
Connecting the host computer
CAUTION: Only one communications port can be connected to the host computer.
Connecting more than one will result in unexpected UPS behavior. If an option card is
installed, the serial and USB communications ports are automatically disabled.
Connect the UPS to a host computer using either the USB cable or the DB9 serial cable included with the
UPS. Install HP Power Manager software 4.0 or later on the host computer. See the HP website
NOTE: To install and configure the software, see the software user guide. The software user
guide is available for download from the HP website
Installation 19
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Connecting the serial communications port
CAUTION: Use only the computer interface cable supplied with the UPS to connect the
communications port to the host computer.
IMPORTANT: Power management software requires the communications port to be
appropriately cabled to the host computer.
For information about serial port pin assignment, see "Serial communications port pin assignment (on
Connecting the USB communications port
Connecting the Network Transient Protectors
Installation 20
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CAUTION: To avoid damaging the equipment, use the Network Transient Protector with a
standard telephone line only, not with a digital PBX.
To protect equipment against surges over a network data line:
1.
2.
Connect the network wall jack to the UPS Network Transient Protector IN jack.
Connect the equipment to the UPS Network Transient Protector OUT jack.
Connecting the UPS to utility power
WARNING: To prevent injury from electric shock or damage to the equipment:
• Plug the input line cord into a grounded (earthed) electrical outlet that is installed near the
equipment and is easily accessible.
• Do not disable the grounding plug on the input line cord. The grounding plug is an
important safety feature.
• Do not use extension cords.
1.
2.
Connect the input power cord to the IEC-320-C14 input power connector on the UPS rear panel
(INTL model only).
Connect the UPS power cord to a grounded utility power outlet. When the UPS is plugged in, the
batteries begin to charge. Power to the output receptacles designated for surge and battery backup
is not available until the unit is powered up.
Connecting devices to the UPS
CAUTION: Do not plug laser printers into the UPS output receptacles. The instantaneous
current drawn by this type of printer can overload the UPS.
Installation 21
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Before connecting devices, verify that the UPS will not overload by checking that the ratings of the devices
do not exceed the UPS capacity. If the equipment rating is listed in amps, multiply the number of amps by
the selected output voltage to determine the VA.
After verifying that the UPS will not overload:
•
Connect the device power cords to the output receptacles on the rear panel of the UPS
(NA/JPN/TWN model).
-or-
•
Connect devices to the output receptacles on the rear panel of the UPS using the jumper cords
included with the UPS (INTL model).
Powering up the UPS
Press and hold the Power On/Standby button (1) until the UPS beeps. The Power On, Load 1 and Load 2
LEDs illuminate, indicating that power is available at the UPS output receptacles.
Charging the UPS batteries
With the UPS in Standby mode (on page 23), allow the batteries to charge before putting the UPS into
service.
IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to
devices. The batteries charge to:
• 90% of their capacity within 4 hours
• 100% of their capacity within 24 hours
Installation 22
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UPS operations
Modes of operation
The UPS has three modes of operation:
•
•
•
Standby mode
In Standby mode:
•
•
No power is available at the UPS output receptacles.
The UPS charges the batteries as necessary.
controls" on page 7) until the audible alarm sounds. The Power On LED turns off and power to the load
ceases.
IMPORTANT: While in Standby mode, the UPS maintains the charge on the batteries, but no
power is available at the output receptacles. The UPS remains in Standby mode until an
alternate mode is selected or until utility power is removed.
Operate mode
In Operate mode:
•
•
Power is available at the UPS receptacles.
The UPS charges the batteries as necessary.
The UPS can be placed in Operate mode if either of the following conditions applies:
•
•
The UPS is powered down and no utility power is available.
available at the UPS output receptacles.
UPS operations 23
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Battery mode
In Battery mode, the UPS supplies power without being connected to utility power.
Initiating a self-test
To initiate a self-test, press and hold the Test/Alarm Reset button ("UPS front panel controls" on page 7)
for three seconds.
Because a portion of the self-test requires battery power, the self-test cannot be initiated if the batteries are
less than 90 percent charged. If the UPS detects a problem, the appropriate LED ("UPS front panel LED
For information on what to do if the self-test detects a problem, see "Troubleshooting (on page 33)."
Silencing an audible alarm
IMPORTANT:
• Although the audible alarm silences, the condition that caused the alarm to sound may still
exist.
• If a utility power failure caused the alarm (the Utility LED or the General Alarm LED
illuminates red), the alarm silences after power is restored.
For information about audible alarm conditions, see "LED and audible alarm troubleshooting (on page
33)."
Powering down the UPS
1.
2.
3.
4.
Shut down all connected load devices.
Press the Power On/Standby button. Power to the output receptacles ceases.
Disconnect the UPS from utility power.
Wait at least 60 seconds for the UPS internal circuitry to discharge.
UPS operations 24
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Power management
Power management software
HP Power Manager software ensures maximum power reliability of computer systems through
comprehensive control of UPSs. The easy-to-use browser interface enables novice users to configure and
manage power protection settings. To download the latest version of HP Power Manager software, see
NOTE: To install and configure the software, see the software user guide. The software user
guide is available for download from the HP website
HP Power Manager:
•
Does not require complex management systems, which simplifies deployment, configuration, and
management of UPS-protected environments.
•
•
•
•
Manages a graceful shutdown of attached devices during utility power failures.
Prioritizes the timing of attached load device shutdowns.
Shuts down and reboots any UPS and attached load devices based on a user-specified schedule.
Customizes alert generation with modifiable dialog boxes, command execution, and email and
broadcast messages.
•
•
•
Monitors the status of the UPS and reports alarms.
Displays a power log for analysis.
Manages independent UPS load segments to provide separate power control of attached load
devices.
•
Delays reboot by load segment after a power outage to sequence the startup of system components.
Power management 25
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Maintenance
Removing the UPS front bezel
Replacing the UPS option card
This component is hot-swappable and can be replaced without powering down the UPS.
1.
(optional) To replace the component with the UPS powered down, refer to "Powering down the UPS
2.
Remove the two screws securing the option card and slide the card out.
Maintenance 26
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To replace the component, reverse the removal procedure.
CAUTION: Only one communications port can be connected to the host computer.
Connecting more than one will result in unexpected UPS behavior. If an option card is
installed, the serial and USB communications ports are automatically disabled.
NOTE: Replacing the option card might require power management software to be restarted
or reconfigured.
Replacing the batteries
To replace the batteries:
1.
Read and observe the requirements in "Important battery safety information" and "Battery care and
2.
Important battery safety information
WARNING: The unit contains sealed lead-acid battery modules. To prevent fire or chemical
burns:
• Do not attempt to recharge batteries after removal from the unit.
• Do not disassemble, crush, or puncture the batteries.
• Do not short the external contacts of the batteries.
• Do not immerse the batteries in water.
• Do not expose to temperatures higher than 60°C (140°F).
WARNING: To prevent personal injury from hazardous energy:
• Remove watches, rings, or other metal objects.
• Use tools with insulated handles.
• Do not place tools or metal parts on top of batteries.
NOTE: Replace all battery modules at the same time.
Battery care and storage guidelines
CAUTION: Because of the short shelf life of the batteries, avoid storing a battery spare as a
backup. Do not maintain an inventory of spare batteries on site unless a procedure to keep
these batteries charged while in storage is implemented.
To maintain the batteries:
•
Minimize the amount of time the UPS uses battery power by matching the UPS configuration with the
•
Keep the area around the UPS clean and dust-free. If the environment is very dusty, clean the outside
of the UPS regularly with a vacuum cleaner.
Maintenance 27
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•
•
Maintain the ambient temperature at 25°C (77°F).
UPS battery replacement procedure
This component is hot-swappable and can be replaced without powering down the UPS.
1.
(optional) To replace the component with the UPS powered down, refer to "Powering down the UPS
2.
3.
Disconnect the battery leads.
4.
Remove the battery bracket.
5.
Remove the UPS battery modules.
Maintenance 28
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IMPORTANT: Do not pull the battery leads when removing or installing the batteries.
To replace the component, reverse the removal procedure.
IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to
devices. The batteries charge to:
• 90% of their capacity within 4 hours
• 100% of their capacity within 24 hours
Testing the new battery module
After installing the new battery module, press the Test/Alarm Reset button. For information on initiating a
IMPORTANT: The UPS does not execute a self-test until the batteries are 90 percent charged.
If the installation has been successful, the UPS enters Operate mode. If the installation has not been
successful, the alarm beeps, the On Battery LED illuminates and the General Alarm LED flashes. If this
occurs, repeat the procedures in "Replacing the batteries (on page 27)," and check the battery terminal
IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to
devices. The batteries charge to:
• 90% of their capacity within 4 hours
• 100% of their capacity within 24 hours
Replacing the UPS
To remove the UPS:
1.
Power down all attached load devices.
Maintenance 29
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2.
3.
4.
5.
6.
7.
8.
9.
Unplug the UPS power cord.
Disconnect the communications cable.
Unplug the load devices.
Remove the UPS battery bracket.
Remove the UPS battery modules.
Remove the screws securing the UPS to the rack.
10. Remove the UPS from the rack.
To replace the component, reverse the removal procedure.
Updating the UPS firmware
Configuring a USB to serial converter
NOTE: This procedure was tested on the Windows® XP Professional and Windows Server®
2003 operating systems using the HP USB to serial converter (part number 304098-001).
Depending on your system configuration, a driver download might be required to successfully
install the converter. The driver can be downloaded from the USB-Drivers website
To configure a USB port to the COM 1 port on systems that do not have available serial ports:
1.
2.
Connect the USB to serial converter to the USB port on your system.
Click Start, select Control Panel, and then double-click System.
The System Properties screen appears.
3.
4.
Click the Hardware tab.
Click Device Manager.
The Device Manager screen appears.
5.
6.
In the tree displayed in the left panel, click the Ports (COM & LPT) branch to expand.
Double-click the port that is assigned to your USB to serial converter device. This port is usually
named with the device manufacturer's name followed by "USB to Serial Bridge (com 4)."
The Port Properties screen appears.
Click the Port Settings tab.
7.
8.
The Port Settings screen appears.
Click Restore Defaults.
The following default settings appear:
o
o
o
o
Bits per second: 9600
Data Bits: 8
Parity: None
Stop bits: 1
Maintenance 30
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o
Flow control: None
9.
Click Advanced.
The Advanced Settings screen appears.
10. From the COM Port Number drop down menu, select Com 1 for the USB port number.
If COM 1 is being used by another USB port, the following message appears:
This COM name is being used by another device. Using duplicate names can
lead to inaccessible devices and changed settings. Do you want to
continue?
a. Click YES.
b. Reassign the COM ports so that the USB to serial converter is using COM 1. See "Reassigning
the USB COM ports."
11. Reduce the Receive Buffer and Transmit Buffer to the low setting by scrolling down to select low (1).
12. Be sure that the Use FIFO buffers (requires 16550 compatible UART) checkbox is selected.
Depending on your operating system, the USB settings might be different. Choose the lowest, most
dependable Receive and Transmit buffers by using the drop down menus, radio buttons, or other
selection methods.
13. Click OK to close the Advanced screen.
14. Click OK to close the Device Manager screen.
15. Run the firmware Flash batch file program. Follow the instructions provided with the program.
Reassigning the USB COM ports
To reassign a device from COM 1 to another port:
1.
2.
From the open Device Manager screen, locate the USB device that is assigned to COM 1.
Double-click the port name.
The Port Properties screen appears.
3.
4.
Click the Port Settings tab.
The Port Settings screen appears.
Click Advanced.
The Advanced Settings screen appears.
Select an available USB port number from the COM Port Number drop down menu.
Click OK to close the Advanced screen.
Click OK to close the Port Settings screen.
5.
6.
7.
8.
Verify that the Device Manager screen shows that the USB to serial converter is assigned to COM 1,
and that the other USB device is assigned to a different port.
If the Device Manager screen does not automatically refresh to show the change:
a. Click Action.
The Action Menu appears.
b. Click Scan for hardware changes to refresh the screen and display the changes.
Maintenance 31
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Cleaning battery spills
1.
Put on acid-resistant boots, a chemical face shield, chemical splash goggles, and acid-resistant
gloves.
WARNING: Battery acid can severely damage your eyes and skin.
2.
3.
4.
Remove combustible materials and all sources of ignition.
Stop the flow of material and contain or absorb small spills with dry sand, earth, or vermiculite.
Neutralize spilled battery acid with the special solutions contained in a spill kit or with a solution of
1 lb baking soda to 1 gallon of water.
5.
6.
Be sure the mixture is neutral, then collect the residue and place the residue in a drum or other
suitable container.
Properly dispose of hazardous waste.
WARNING: Do not allow discharge of unneutralized acid to reach the sewer.
Maintenance 32
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Troubleshooting
LED and audible alarm troubleshooting
Condition
Power
On
Overloa General
Audible alarm
Can
On LED
(green)
Battery
LED
(yellow)
d LED
(red)
Alarm LED
(red)
alarm be
silenced
on page
UPS operating from
utility
On
On
On
On
Off
Off
Off
On
Off
Off
Off
Off
Off
No audible alarm N/A
No audible alarm N/A
No audible alarm N/A
Buck mode (high
input voltage)
Off
Boost mode (low
input voltage)
Off
Over temperature
condition
Flashing
On—Continuous
No
Battery test failure
Fan failure
Off
On
Off
Flashing
Flashing
Flashing
Flashing
On—Continuous
On—Continuous
On—Continuous
Yes
No
No
On
Off
Off
Output short circuit
On
On
On
Power up failure
from a DC start—
Low battery (no
utility power)
Flashing
Flashing
Flashing
On—3 beeps/10 No
seconds
Low battery (no
utility power)
Off
Flashing
Off
Off
On
Off
Off
On—2 second
beep
No
No
Online—UPS power On
capacity exceeded
On—1 second
beep
Overload timeout
Off
On
Off
On
On
Off
Flashing
Off
On—Continuous
No
Yes
On battery—Input
voltage is out of
range
On—2 second
beep
On battery—No
utility power
Off
On
Off
On
Off
Off
On
Off
On— 4 second
beep
Yes
Yes
No
On battery—Battery Flashing
voltage condition
Flashing
Off
On—Continuous
On battery—
Overload condition
Off
On—1 second
beep
Troubleshooting 33
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Condition
Power
On
Overloa General
Audible alarm
Can
On LED
(green)
Battery
LED
(yellow)
d LED
(red)
Alarm LED
(red)
alarm be
silenced
on page
On battery—Output Off
voltage is out of
range
Flashing
Flashing
Off
Off
Flashing
Flashing
On—Continuous
On—Continuous
No
On battery—Output Flashing
wave is abnormal
No
UPS does not start
Action:
1.
2.
3.
Be sure that the power cord is plugged in to a utility power receptacle.
Check the power source at the utility power receptacle.
Allow the UPS batteries to charge for 24 hours.
UPS operates on battery only
Action:
1.
2.
3.
4.
Save your work.
Power down the load devices connected to the UPS output receptacles.
Remove one or more load devices to reduce the power requirements.
Be sure the UPS configuration matches the utility voltage. Refer to "Selecting the UPS voltage
UPS frequently switches between utility and battery
power
Action:
1.
2.
Contact a qualified electrician to verify that the utility power is suitable for the UPS.
UPS does not provide the expected backup time
Action:
Troubleshooting 34
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1.
If the Overload LED is illuminated, remove one or more load devices to reduce the power
requirements.
2.
3.
4.
5.
6.
Verify the batteries are connected.
Allow the UPS batteries to charge for 24 hours.
During extended power outages, save your work, power down the load devices, and then power
UPS cannot communicate with the host computer
Action:
•
•
If an option card is installed, verify the host computer is only connected to the option card. Installing
an option card automatically disables the built-in serial and USB communications ports.
UPS emits a slight clicking noise
Action: The UPS is automatically correcting high or low AC voltage on the utility line. No action is
required.
Site wiring condition
Action: Contact a qualified electrician to be sure that:
•
•
•
The utility power receptacle is grounded.
There is a ground wire in the UPS power cord.
The line and neutral wires are not reversed in the wall outlet.
Troubleshooting 35
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Specifications
UPS physical specifications
Parameter
Height
Value
4.5 cm (1.75 in)
57.8 cm (22.8 in)
44 cm (17.3 in)
23 kg (50.5 lb)
Depth
Width
Weight
UPS input specifications
NOTE: An asterisk (*) indicates the default setting.
UPS model
Utility voltage
frequency
Available settings
utility voltage
Branch circuit
rating (A)
Line cord
(auto-sensing)
configuration" on
R1500 G2
NA
50/60 Hz
50/60 Hz
110, 120*
15 or 20
15 or 20
Power cord with
NEMA 5-15 plug
R1500 G2
JPN/TWN
100*, 110
Power cord with
NEMA 5-15 plug
(BSMI approved for
TWN)
R1500 G2
INTL
50/60 Hz
220, 230*, 240
16
IEC-320-C14 power
inlet
UPS output specifications
UPS model
Output receptacles
4 x NEMA 5-15
R1500 G2 NA/JPN/TWN
R1500 G2 INTL
4 x IEC-320-C13
Specifications 36
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Power protection specifications
UPS model
VA
Nominal power
rating (W)
Nominal voltage
setting
R1500 G2 NA
1440
1200
1440
1000
900
110, 120
100
R1500 G2 JPN/TWN
1000
110
R1500 G2 INTL
1500
1000
220, 230, 240
Voltage specifications
Configuration setting (VAC)
Available nominal output voltage (VAC)
100
110
120
220
230
240
100
110
120
220
230
240
Output tolerance specifications
Source of power
Regulation
Utility power (nominal
range)
-10% to +6% of nominal output voltage rating (within
the guidelines of the Computer Business Equipment
Manufacturers Association)
Battery power
20% of nominal output voltage rating
Output feature specifications
Feature
Specification
Online efficiency
Voltage wave shape
Surge suppression
Noise filtering
95% nominal input voltage
Sine wave; 5% THD with typical PFC load
ANSI C62.41 Category A (formerly IEEE 587)
Full-time EMI/RFI filtering
Battery specifications
Feature
Specification
Type
6 V, 9 AH, sealed, maintenance-free, valve-regulated,
rechargeable, lead-acid battery.
Voltage
The battery modules have a battery string voltage of 36 V.
Specifications 37
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Feature
Specification
Charging
Advanced charging for faster recovery. Complete charge takes
no more than 24 hours. After approximately 4 hours, the
batteries reach 90% charge at default nominal utility voltage and
no load.
Battery runtime
Load, percent
Load, watts
Estimated battery runtime at 100% battery charge
20
200
500
800
1000
58 minutes
17 minutes
8 minutes
5 minutes
50
80
100
Environmental specifications
Feature
Specification
Operating temperature
0°C to 35°C (32°F to 95°F)
-15°C to 55°C (5°F to 131°F)
Nonoperating
temperature
Relative humidity
Operating altitude
Nonoperating altitude
Audible noise
5% to 95%; noncondensing
Up to 3,000 m (9,843 ft) above sea level
Up to 15,000 m (49,212 ft) above sea level
Less than 45 dBA
Serial communications port pin assignment
Specifications 38
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Pin
number
Signal
name
Function
Direction from the UPS
1
Low batt
Low battery relay contact; 20 mA, 30 Vdc
contact rating
Out
2
3
4
5
6
7
8
TxD
Transmit to external device
Receive from external device
PnP from external device (tied to Pin 6)
Signal common (tied to chassis)
To external device (tied to Pin 4)
No connection
Out
In
RxD
DTR
In
GND
DSR
—
—
Out
—
AC fail
AC fail relay contact; 20 mA, 30 Vdc contact
rating
Out
9
—
No connection
—
Specifications 39
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Spares
Ordering spares
To replace parts under warranty, contact an HP authorized service representative.
UPS spare parts list
Item
Spare part number
418400-001
UPS unit NA
UPS unit JPN/TWN
UPS unit INTL
Battery
419011-291
419012-B31
418401-001
Hardware options
For information on the supported hardware options, see the HP website
Spares 40
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Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
•
•
•
•
•
•
•
•
Technical support registration number (if applicable)
Product serial number
Product model name and number
Product identification number
Applicable error messages
Add-on boards or hardware
Third-party hardware or software
Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) webpage
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage
o
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
•
In other locations, see the Contact HP worldwide (in English) webpage
Technical support 41
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Warranty information
Limited warranty
To back up the wide range of features offered with the UPS, a 3-year limited warranty is provided.
$250,000 Computer Load Protection Guarantee
In addition to the limited warranty, a $250,000 Computer Load Protection Guarantee (provided by the
original equipment manufacturer) is offered.
IMPORTANT: The $250,000 Computer Load Protection Guarantee is offered only in The
United States and Canada.
The $250,000 Computer Load Protection Guarantee only applies if:
•
The UPS is plugged into a suitably grounded and wired outlet using no extension cords, adapters,
other ground wires, or other electrical connections.
•
•
•
The UPS installation complies with all applicable electrical and safety codes specified by the NEC.
The UPS is used under normal operating conditions and users comply with all instructions and labels.
The UPS is not damaged by accident (other than a utility power transient), misuse, or abuse.
o
o
The Guarantee applies only to the original end-user and is non-transferable.
The Guarantee does not include reimbursement for or restoration of any data loss.
•
The UPS is either connected directly to an enterprise class PDU, which is then connected directly to a
server, workstation, or personal computer, or the UPS is connected directly to a server, workstation,
or personal computer.
Pre-Failure Battery Warranty
The Pre-Failure Battery Warranty, standard on all UPS units, extends the advantage of a 3-year limited
warranty by applying it to the battery before it actually fails. The Pre-Failure Battery Warranty ensures that
the battery is replaced free of charge when a notification that the battery might fail is received from
power management software. The battery warranty coverage is 3 years for parts. The warranty for the
first year of ownership includes parts and labor. If battery spares are not available for a particular UPS
model, the entire UPS, including its battery, is replaced.
A Pre-Failure Battery warning is given 30 days before a battery failure. The warning is indicated in one or
both of the following ways:
•
•
An LED showing the battery is low
Notification from power management software
Warranty information 42
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Recommended duration of use
Although tests and a multitude of customer experiences have shown no noticeable performance issues
with UPSs for significant time periods after expiration of the 3-year limited warranty, we strongly
recommend considering replacing UPSs after a maximum of 5 to 6 years of use to assure full functionality
and a safe operating environment. This recommendation does not extend or in any way alter the warranty
for UPSs which is limited to a time period of 3 years and a coverage as stated in the applicable warranty
statement.
Warranty information 43
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Regulatory compliance notices
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this product has been assigned
a unique regulatory model number. The regulatory model number can be found on the product nameplate
label, along with all required approval markings and information. When requesting compliance
information for this product, always refer to this regulatory model number. The regulatory model number is
not the marketing name or model number of the product.
Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic
devices, including computers, generate RF energy incidental to their intended function and are, therefore,
covered by these rules. These rules place computers and related peripheral devices into two classes, A
and B, depending upon their intended installation. Class A devices are those that may reasonably be
expected to be installed in a business or commercial environment. Class B devices are those that may
reasonably be expected to be installed in a residential environment (for example, personal computers).
The FCC requires devices in both classes to bear a label indicating the interference potential of the device
as well as additional operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices
have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After
you determine the class of the device, refer to the corresponding statement.
Class A equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be required to correct
the interference at personal expense.
Class B equipment
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
Regulatory compliance notices 44
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to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit that is different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with
the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
•
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded
or monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
•
1-281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are
not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the
equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in
order to maintain compliance with FCC Rules and Regulations.
Regulatory compliance notices 45
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Canadian notice (Avis Canadien)
Class A equipment
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
European Union regulatory notice
This product complies with the following EU Directives:
•
•
Low Voltage Directive 2006/95/EC
EMC Directive 2004/108/EC
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this
product or product family.
This compliance is indicated by the following conformity marking placed on the product:
This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth).
This marking is valid for EU non-harmonized Telecom products.
*Notified body number (used only if applicable—refer to the product label)
Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany
The official EU CE declaration of conformity for this device can be found on the HP website
Disposal of waste equipment by users in private
households in the European Union
Regulatory compliance notices 46
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This symbol on the product or on its packaging indicates that this product must not be
disposed of with your other household waste. Instead, it is your responsibility to dispose of
your waste equipment by handing it over to a designated collection point for the recycling of
waste electrical and electronic equipment. The separate collection and recycling of your
waste equipment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment. For more
information about where you can drop off your waste equipment for recycling, please contact
your local city office, your household waste disposal service or the shop where you
purchased the product.
Japanese notice
Regulatory compliance notices 47
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BSMI notice
Korean notice
Class A equipment
Class B equipment
Battery replacement notice
WARNING: Power products contain sealed lead-acid battery modules. A risk of fire and
burns exists if the battery is not properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
The battery might explode.
Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. To forward them to recycling or proper disposal, use the public collection system
or return them to HP, an authorized HP Partner, or their agents.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Regulatory compliance notices 48
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Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the
device.
To prevent electrostatic damage:
•
•
•
•
•
Avoid hand contact by transporting and storing products in static-safe containers.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
Place parts on a grounded surface before removing them from their containers.
Avoid touching pins, leads, or circuitry.
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic
discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords.
To provide proper ground, wear the strap snug against the skin.
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet
when standing on conductive floors or dissipating floor mats.
•
•
Use conductive field service tools.
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller
install the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
Electrostatic discharge 50
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Acronyms and abbreviations
IEC
International Electrotechnical Commission
LED
light-emitting diode
NEC
National Electrical Code
NEMA
National Electrical Manufacturers Association
PFC
power factor corrected
PnP
plug and play
UPS
uninterruptible power system
USB
universal serial bus
Acronyms and abbreviations 51
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