HP ENVY dv7 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
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Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ................................................................................... 10
3 Illustrated parts catalog .................................................................................................. 21
4 Removal and replacement procedures ............................................................................ 41
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Electrostatic discharge damage .................................................................. 43
5 Using Setup Utility (BIOS) and System Diagnostics ......................................................... 100
6 Specifications ............................................................................................................... 103
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7 Backing up, restoring, and recovering .......................................................................... 107
What you need to know .......................................................................... 112
Using the HP Recovery partition to recover a minimized image
8 Power cord set requirements ........................................................................................ 114
9 Recycling ...................................................................................................................... 116
Index ............................................................................................................................... 117
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1 Product description
Category
Description
Computer models
equipped with
Computer models
equipped with
an AMD processor
an Intel processor
Product Name
Processors
HP ENVY dv7 Notebook PC
√
√
√
●
●
●
●
●
AMD® A10-4600M 3.20-GHz processor
(1600-MHz FSB, 4.0-MB L2 cache,
DDR3, quad core, 35 W)
AMD A8-4500M 2.80-GHz processor
(1600-MHz FSB, 4.0-MB L2 cache,
DDR3, quad core, 35 W)
AMD A6-4400M 3.20-GHz processor
(1600-MHz FSB, 1.0-MB L2 cache,
DDR3, dual core, 35 W)
AMD A4-4300M 2.50-GHz processor
(1600-MHz FSB, 1.0-MB L2 cache,
DDR3, dual core, 35 W)
Intel Quad Core i7-3840QM 2.80-GHz
processor (SC turbo up to 3.80-GHz;
1600-MHz FSB, 8.0-MB L3 cache,
45 W)
√
●
●
●
Intel Quad Core i7-3820QM 2.70-GHz
processor (SC turbo up to 3.70-GHz;
1600-MHz FSB, 8.0-MB L3 cache,
45 W)
Intel Quad Core i7-3740QM 2.70-GHz
processor (SC turbo up to 3.70-GHz;
1600-MHz FSB, 6.0-MB L3 cache,
45 W)
Intel Quad Core i7-3720QM 2.60-GHz
processor (SC turbo up to 3.60-GHz,
1600-MHz FSB, 6.0-MB L3 cache,
45 W)
1
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Category
Description
Computer models
equipped with
Computer models
equipped with
an AMD processor
an Intel processor
●
●
●
●
●
●
●
●
●
Processors (continued)
Intel Quad Core i7-3632QM 2.20-GHz
processor (SC turbo up to 3.20-GHz;
1600-MHz FSB, 6.0-MB L3 cache,
35 W)
√
Intel Quad Core i7-3630QM 2.40-GHz
processor (SC turbo up to 3.40-GHz;
1600-MHz FSB, 6.0-MB L3 cache,
45 W)
Intel Quad Core i7-3612QM 2.10-GHz
processor (SC turbo up to 3.10-GHz,
1600-MHz FSB, 6.0-MB L3 cache,
35 W)
Intel Quad Core i7-3610QM 2.30-GHz
processor (SC turbo up to 3.10-GHz,
1600-MHz FSB, 6.0-MB L3 cache,
45 W)
Intel Quad Core i7-2670QM 2.20-GHz
processor (SC turbo up to 3.10-GHz;
1333-MHz FSB, 6.0-MB L3 cache,
45 W)
Intel Dual Core i5-3320M 2.60-GHz
processor (SC turbo up to 3.30-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
Intel Dual Core i5-3230M 2.60-GHz
processor (SC turbo up to 3.20-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
Intel Dual Core i5-3210M 2.50-GHz
processor (SC turbo up to 3.10-GHz,
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
Intel Dual Core i5-2450M 2.50-GHz
processor (SC turbo up to 3.10-GHz,
1333-MHz FSB, 3.0-MB L3 cache,
35 W)
2
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Category
Description
Computer models
equipped with
Computer models
equipped with
an AMD processor
an Intel processor
●
●
●
●
●
●
Processors (continued)
Intel Dual Core i3-3130M 2.60-GHz
processor (1333-MHz FSB, 3.0-MB L3
cache, 35 W) 713163-001
√
Intel Dual Core i3-3120M 2.50-GHz
processor (1333-MHz FSB, 3.0-MB L3
cache, 35 W)
Intel Dual Core i3-3110M 2.30-GHz
processor (1333-MHz FSB, 3.0-MB L3
cache, 35 W)
Intel Dual Core i3-2370M 2.40-GHz
processor (1333-MHz FSB, 3.0-MB L3
cache, 35 W)
Intel Core i3-2350M 2.30-GHz
processor (1333-MHz FSB, 3.0-MB L3
cache, 35 W)
Intel Core i3-2330M 2.20-GHz
processor (1333-MHz FSB, 3.0-MB L3
cache, 35 W)
Chipset
AMD A70M fusion controller hub (FCH)
Intel HM77 Express chipset
√
√
√
Graphics
Supports dual graphics:
●
●
●
AMD RadeonT HD 7730M with 2048-
MB of dedicated video memory (128-
MB×16 DDR3 900-MHz×8 PCs); 128-
bit M2 package
AMD RadeonT HD 7670M with 2048-
MB of dedicated video memory (128-
MB×16 DDR3 900-MHz×8 PCs); 128-
bit M2 package
AMD RadeonT HD 7670M with 1024-
MB of dedicated video memory (64-
MB×16 DDR3 900-MHz×8 PCs); 128-
bit M2 package
Support HD decode, DX11, and HDMI
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Category
Description
Computer models
equipped with
Computer models
equipped with
an AMD processor
an Intel processor
Graphics (continued)
Switchable discrete graphics:
√
●
●
●
AMD Radeon HD 7670M and
HD7660G dual graphics on computer
models equipped with an AMD A10
processor
AMD Radeon HD 7670M and
HD7640G dual graphics on computer
models equipped with an AMD A8
processor
AMD Radeon HD 7670M and
HD7520G dual graphics on computer
models equipped with an AMD A6
processor
Internal graphics:
√
●
Intel HD Graphics 4000 (on computer
models equipped with an Intel Core i7/
i5/i3 3000-series processor)
●
Intel HD Graphics 3000 (on computer
models equipped with an Intel Core i7/
i5/i3 2000-series processor)
Switchable discrete graphics:
●
●
●
NVIDIAR GeForceR 630M with 1024-MB
of dedicated video memory (64-MB×16
DDR3 900-MHz×8 PCs); 128-bit M2 29-
mm×29-mm
NVIDIAR GeForceR 635M with 2048-MB
of dedicated video memory (128-MB×16
DDR3 900-MHz×8 PCs); 128-bit M2 29-
mm×29-mm
NVIDIAR GeForceR 650M with 2048-MB
of dedicated video memory (64-MB×32
GDDR5×8 PCs, 5Gbps); 128-bit M2 29-
mm×29-mm
Support HD decode, DX11, HDMI,
and Optimus
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Category
Panel
Description
Computer models
equipped with
an AMD processor
Computer models
equipped with
an Intel processor
●
●
17.3-in, light-emitting diode (LED),
UWVA, full high-definition (FHD),
AntiGlare (1920×1080) display, 3.4-
mm; typical brightness: 250 nits
√
√
17.3-in, LED, SVA, HD, BrightView
(1366×768) display; 3.8-mm; typical
brightness: 200 nits
All display assemblies include 2 wireless local
area network (WLAN) antenna cables
16:9 Ultra Wide Aspect Ratio
Lighted logo on top bezel
Memory
Two customer-accessible/upgradable memory
module slots
√
√
DDR3-1600-MHz dual channel support
Supports up to 16384-MB system RAM
Supports the following system RAM
configurations:
●
●
●
●
16384-MB (8192-MB×2; not supported
on computer models equipped with a 32-
bit operating system)
12288-MB (8192-MB×1+ 4096-MB×1;
not supported on computer models
equipped with a 32-bit operating system)
8192-MB (8192-MB×1 or 4096-MB×2;
not supported on computer models
equipped with a 32-bit operating system)
6144-MB (4096-MB×1 + 2048-MB×1;
not supported on computer models
equipped with a 32-bit operating system)
●
●
4096-MB (4096-MB×1 or 2048-MB×2)
2048-MB (2048-MB×1)
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Category
Description
Computer models
equipped with
Computer models
equipped with
an AMD processor
an Intel processor
Hard drive
Supports 6.35-cm (2.5-in) hard drives in
12.7-mm (.50-in), 9.5-mm (.37-in), and
7.0-mm (.28-in) thicknesses (all hard drives
use the same bracket)
√
√
Customer-accessible
Serial ATA
Accelerometer protection support
Supports the following hard drives:
●
●
1-TB, 5400-rpm, 12.7-mm
750-GB, 7200-rpm and 5400-rpm, 9.5-
mm
●
●
640-GB, 5400-rpm, 9.5-mm
500-GB, 7200-rpm and 5400-rpm, 9.5-
mm
●
320-GB, 7200-rpm and 5400-rpm, 9.5-
mm and 7.0-mm
Solid-state drives
Optical drive
Supports 180-GB or 160-GB drive
Supports 32GB mSATA drive
Fixed
√
√
√
√
√
Serial ATA
12.7-mm tray load
Supports the following optical drives:
●
Blu-ray Disc ROM with SuperMulti DVD
R/RW Double-Layer Drive
●
●
Blu-ray Disc R/RW with SuperMulti Drive
DVD RW Double-Layer with
SuperMulti Drive
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Category
Description
Computer models
equipped with
Computer models
equipped with
an AMD processor
an Intel processor
Audio and video
HD audio
√
√
Beats audio
Quad speakers
Subwoofer
Supports Microsoft Premium requirements
HP TrueVision HD webcam (fixed, no tilt with
activity LED; 1280×720 by 30 frames
per second)
Two dual array, digital microphones with
appropriate beam-forming, echo-cancellation,
noise-reduction software
Ethernet
Wireless
Integrated 10/100/1000 NIC
√
√
√
√
Integrated wireless local area network
(WLAN) options by way of wireless module
Two WLAN antennas built into
display assembly
Support for the following WLAN formats:
√
√
●
Atheros 9485GN 802.11b/g/n 1×1
WiFi and 3012 Bluetooth 4.0
Combo Adapter
●
●
Atheros WB225 802.11b/g/n 1×1
Bluetooth Combo Adapter
Broadcom 4313GN 802.11b/g/n 1×1
WiFi and 20702 Bluetooth 4.0
Combo Adapter
●
●
●
Intel Centrino Advanced-N 6230
WLAN module
Intel Centrino Advanced-N 6230
WLAN module
Ralink RT5390R 802.11b/g/n 1×1
WiFi Adapter
Ralink RT3290LE 802.11b/g/n 1×1 WiFi
and Bluetooth 4.0 Combo Adapter
√
√
Atheros AR9565 802.11b/g/n 1×1 WiFi +
Bluetooth 4.0 Combo Adapter for use only on
computer models equipped with an
Intel processor
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Category
Description
Computer models
equipped with
Computer models
equipped with
an AMD processor
an Intel processor
External media
cards
HP Multi-Format Digital Media Reader slot with
push-push technology, supporting the following
digital card formats:
√
√
●
●
Secure Digital (SD) Memory Card
Secure Digital Extended Capacity (SDxC)
Memory Card
●
●
Secure Digital High Capacity (SDHC)
Memory Card
Ultra High Speed MultiMediaCard
(UHS/MMC)
●
●
Ports
AC power
√
√
Combination audio-out (stereo
headphone)/audio-in (mono microphone)
●
●
HDMI 1.4a output supporting
stereoscopic 3D
VGA (Dsub 15 pin) supporting:
1920×1600 external resolution @ 60
Hz, hot plug and unplug and
autodetection for correct output to wide-
aspect vs. standard aspect video
●
●
RJ-45 (Ethernet)
USB 3.0 (3 ports), USB 2.0 (1 port)
Keyboard/pointing
devices
Full-size (17.3-in.), Island-style, with
numeric keypad
√
√
√
√
√
Taps enabled by default
Power requirements 90-W HP Smart AC adapter (RC, V, PFC, 3-
wire)
65-W HP Smart AC adapter (RC, V, 3-wire)
120-W slim AC adapter (RC, V, PFC, 3-wire)
90-W HP Smart AC adapter (RC, V, PFC, EM,
3-wire)
65-W HP Smart AC adapter (RC, V, EM, 3-
wire)
Supports the following batteries (battery is
user-removable)
√
√
●
●
9-cell, 100-Wh, 3.0-Ah, Li-ion battery
6-cell, 62-Wh, 2.8-Ah, Li-ion battery
8
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Category
Security
Description
Computer models
equipped with
an AMD processor
Computer models
equipped with
an Intel processor
Security cable lock
√
√
Fingerprint reader with Digital Persona
software support
Intel/VeriSign support
Intel AT-p Ready support
Preinstalled:
√
√
Operating system
Serviceability
√
√
●
●
Windows 8 Standard 64-bit
Windows 8 Professional 64-bit
End user replaceable parts:
√
●
●
●
●
●
●
AC adapter
Battery
Hard drive
Memory module
Optical drive
WLAN module
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2 External component identification
Finding your hardware and software information
▲
Select Start > Computer.
A list displays all the devices installed in your computer, including optical drives, solid-state drives
(SSDs), or a secondary hard drive.
To find out what software is included on your computer, select Start > All Programs.
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Display
Item
(1)
Component
Description
WLAN antennas (2)*
Send and receive wireless signals to communicate
with WLANs.
(2)
(3)
Internal microphones (2)
Record sound.
HP TrueVision HD webcam
Records video, captures still photographs, allows video
conferences and online chat by means of
streaming video.
To use the webcam, select Start > All Programs >
Communication and Chat > CyberLink YouCam.
(4)
(5)
Webcam light
Speakers
On: The webcam is in use.
Produce sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the area immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. These notices are located in Help and Support.
Display
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Buttons, speakers, and fingerprint reader
Item
(1)
Component
Description
●
●
●
●
Power button
When the computer is off, press the button to turn on
the computer.
When the computer is on, press the button briefly to
initiate Sleep.
When the computer is in the Sleep state, press
the button briefly to exit Sleep.
When the computer is in Hibernation, press
the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power
button will result in the loss of unsaved information.
If the computer has stopped responding and
Microsoft Windows shutdown procedures are ineffective,
press and hold down the power button for at least 5
seconds to turn off the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security >
Power Options.
(2)
(3)
Speakers (2)
Produce sound.
Fingerprint reader
Allows a fingerprint logon to Windows, instead of a
password logon.
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Keys
Item
(1)
Component
Description
esc key
Displays system information when pressed in combination
with the fn key.
(2)
fn key
Executes frequently used system functions when pressed
in combination with the esc key or the b key.
(3)
(4)
Windows logo key
b key
Displays the Windows Start menu.
Enables or disables Beats Audio when pressed in
combination with the fn key.
Beats Audio is an enhanced audio feature that provides a
deep, controlled bass while maintaining a clear sound.
Beats Audio is enabled by default.
Opens Beats Audio Control Panel, which allows you to
view and control all audio settings. Beats Audio is an
enhanced audio feature that provides a deep, controlled
bass while maintaining a clear sound.
NOTE: You can also open the Beats Audio Control
Panel by selecting Start > Control Panel >
Hardware and Sound > Beats Audio
Control Panel.
(5)
(6)
Action keys
Execute frequently used system functions.
Windows applications key
Displays a shortcut menu for items beneath the pointer.
Keys
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Item
(7)
Component
Description
num lock key
Controls the function of the integrated numeric keypad.
Press the key to alternate between the standard numeric
function of an external keypad (selected at the factory)
and the navigational function (indicated by the
directional arrows on the keys).
NOTE: The keypad function that is active when the
computer is turned off is reinstated when the computer is
turned back on.
(8)
Integrated numeric keypad
Set at the factory to function like an external numeric
keypad. To alternate between this numeric function and
the navigational function (indicated by the directional
arrows on the keys), press the num lock key.
TouchPad
Item
(1)
Component
Description
TouchPad on/off button
TouchPad light
Turns the TouchPad on or off.
●
●
(2)
On: The TouchPad is off.
Off: The TouchPad is on.
(3)
TouchPad zone
Moves the on-screen pointer and selects or activates items
on the screen.
(4)
(5)
Left TouchPad button
Right TouchPad button
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.
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Lights
Item
Component
Description
●
●
(1)
Power light
White: The computer is on.
Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer shuts
off power to the display and other
unneeded components.
●
Off: The computer is off or in Hibernation.
Hibernation is an energy-saving mode that uses the
least amount of power.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly
from inactivity.
●
●
●
(2)
(3)
Mute light
Amber: Computer sound is off.
Off: Computer sound is on.
Wireless light
White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or
a Bluetooth device, is on.
●
Amber: All wireless devices are off.
Lights
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Item
(4)
Component
Description
Caps lock light
On: Caps lock is on, which switches the keys to all
capital letters.
●
●
(5)
Fingerprint reader light
White: The fingerprint was read.
Amber: The fingerprint was not read.
Front
Component
Description
Digital Media slot
Supports the following digital card formats:
●
●
Secure Digital (SD) Memory Card
Secure Digital Extended Capacity (SDxC)
Memory Card
●
●
Secure Digital High Capacity (SDHC) Memory Card
Ultra High Speed MultiMediaCard (UHS/MMC)
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Left side
Item
(1)
Component
Description
Vent
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(2)
(3)
External monitor port
HDMI port
Connects an external VGA monitor or projector.
Connects an optional video or audio device, such as a
high-definition television, or any compatible digital or
audio device.
(4)
(5)
RJ-45 (network) jack
USB 3.0 ports (2)
Connects a network cable.
Connect an optional USB 3.0 device and provide
enhanced USB power performance.
(6)
(7)
Audio-in (microphone) jack
Audio-out (headphone) jack
Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
Connect optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury,
adjust the volume before using headphones, earbuds, or
a headset. For additional safety information, see the
Regulatory, Safety and Environmental Notices.
NOTE: When a device is connected to a headphone
jack, the computer speakers are disabled.
Left side
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Right side
Item
(1)
Component
Description
●
●
Power light
White: The computer is on.
Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer shuts
off power to the display and other
unneeded components.
●
Off: The computer is off or in Hibernation.
Hibernation is an energy-saving mode that uses the
least amount of power.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity.
●
●
(2)
(3)
Hard drive light
USB 3.0 port
Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
Connects an optional USB 3.0 device and provides
enhanced USB power performance.
(4)
(5)
(6)
USB 2.0 port
Connect optional USB devices.
Optical drive
Reads and writes (select models only) to an optical disc.
●
●
Optical drive light
Green: The optical drive is being accessed.
Off: The optical drive is idle.
(7)
(8)
Optical drive eject button
AC adapter light
Ejects the optical disc.
●
●
●
White: The AC adapter is connected and the battery
is charged.
Amber: The AC adapter is connected and the
battery is charging.
Off: The computer is using DC power.
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Item
(9)
Component
Description
Power connector
Security cable slot
Connects an AC adapter.
(10)
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Rear
Component
Description
Vent
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Rear
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Bottom
Item
(1)
Component
Description
Integrated subwoofer
Battery bay
Provides superior bass sound.
Holds the battery.
(2)
(3)
Battery release latch
Releases the service cover, and releases the battery from
the battery bay.
(4)
(5)
Vents (3)
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Service cover
The service cover provides access to the hard drive bay,
wireless module compartment, and memory module
compartment.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact customer support
through Help and Support.
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3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
Item
(1)
Description
Function
Product name
This is the product name affixed to the front of
the computer.
(2)
(3)
Serial number (s/n)
This is an alphanumeric identifier that is unique to
each product.
Part number/Product number (p/n)
This number provides specific information about the
product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(4)
(5)
Warranty period
Model description
This number describes the duration of the warranty
period for the computer.
This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
Service tag
21
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Item
(1)
Component
Spare part number
17.3-in, LED display assembly (includes display panel cable, 2 WLAN antenna transceivers and cables,
and webcamera/microphone module and cable)
For use on all computer models:
FHD, AntiGlare display assembly for use only on computer models equipped with a
graphics subsystem with UMA memory
698778-001
698777-001
HD, BrightView display assembly for use only on computer models equipped with a
graphics subsystem with UMA memory
For use only with computer models equipped with an Intel processor:
FHD, AntiGlare display assembly in midnight black finish for use only on computer
models equipped with a graphics subsystem with discrete memory
698780-001
698779-001
699338-001
699337-001
HD, BrightView display assembly in midnight black finish for use only on computer
models equipped with a graphics subsystem with discrete memory
FHD, AntiGlare display assembly in natural silver finish for use only on computer
models equipped with a graphics subsystem with UMA memory
HD, BrightView display assembly in natural silver finish for use only on computer
models equipped with a graphics subsystem with UMA memory
NOTE: For more display assembly spare part information, see Display assembly subcomponents on page 29.
Keyboard with backlight (includes backlight cable and keyboard cable):
In midnight black finish:
(2)
For use only on computer models equipped with an Intel processor in Belgium
698782-A41
698782-FL1
For use only on computer models equipped with an Intel processor in
the Czech Republic and Slovakia
For use only on computer models equipped with an Intel processor in Denmark,
Finland, and Norway
698782-DH1
For use only on computer models equipped with an Intel processor in the Netherlands
For use only on computer models equipped with an Intel processor in Portugal
For use only on computer models equipped with an Intel processor in Saudi Arabia
For use only on computer models equipped with an Intel processor in Switzerland
For use only on computer models equipped with an Intel processor in Turkey
For use on all computer models in the United States
698782-B31
698782-131
698782-171
698782-BG1
698782-141
698782-001
In natural silver finish:
For use only on computer models equipped with an Intel processor in Canada
698783-DB1
For use only on computer models equipped with an Intel processor in the United States 698782-001
Keyboard without backlight in midnight black finish:
For use on all computer models in Canada
681980-DB1
681980-051
For use only on computer models equipped with an Intel processor in France
Computer major components
23
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Item
Component
Spare part number
681980-041
681980-061
681980-291
681980-B31
681980-251
681980-BA1
681980-AD1
681980-071
681980-AB1
681980-281
681980-031
For use only on computer models equipped with an Intel processor in Germany
For use only on computer models equipped with an Intel processor in Italy
For use only on computer models equipped with an Intel processor in Japan
For use only on computer models equipped with an Intel processor in the Netherlands
For use only on computer models equipped with an Intel processor in Russia
For use only on computer models equipped with an Intel processor in Slovenia
For use only on computer models equipped with an Intel processor in South Korea
For use only on computer models equipped with an Intel processor in Spain
For use only on computer models equipped with an Intel processor in Taiwan
For use only on computer models equipped with an Intel processor in Thailand
For use only on computer models equipped with an Intel processor
in the United Kingdom
For use on all computer models in the United States
Top cover (includes TouchPad and cable)
In midnight black finish
681980-001
(3)
708009-001
708012-001
681985-001
681987-001
681995-001
681975-001
In natural silver finisih
(4)
(5)
(6)
(7)
(8)
Power button board (includes cable)
TouchPad button board (includes cable and bracket)
Front speakers (include speaker cables)
Fingerprint reader board (includes bracket and cable)
Solid-state drive:
180-GB solid-state drive for use on all computer models
160-GB solid-state drive for use on all computer models
699330-001
681997-001
682099-001
32-GB mSATA solid-state drive for use only on computer models equipped with an
Intel processor
(9)
System board (includes replacement thermal material):
For use only on computer models equipped with an AMD processor
682220-501
682040-601
For use only on computer models equipped with an Intel quad core processor, the
NVIDIAR GeForceR 650M graphics subsystem with 2-GB of discrete memory, and the
Windows 8 Professional operating system
For use only on computer models equipped with an Intel quad core processor, the
NVIDIAR GeForceR 650M graphics subsystem with 2-GB of discrete memory, and the
Windows 8 Standard operating system
682040-501
For use only on computer models equipped with an Intel 45-W processor, the NVIDIAR 711508-601
GeForceR 635M graphics subsystem with 2-GB of discrete memory, and the
Windows 8 Professional operating system
24
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Item
Component
Spare part number
For use only on computer models equipped with an Intel 45-W processor, the NVIDIAR 711508-501
GeForceR 635M graphics subsystem with 2-GB of discrete memory, and the
Windows 8 Standard operating system
For use only on computer models equipped with an Intel 35-W processor, the NVIDIAR 711509-601
GeForceR 635M graphics subsystem with 2-GB of discrete memory, and the
Windows 8 Professional operating system
For use only on computer models equipped with an Intel 35-W processor, the NVIDIAR 711509-501
GeForceR 635M graphics subsystem with 2-GB of discrete memory, and the
Windows 8 Standard operating system
For use only on computer models equipped with an Intel 35-W processor, the NVIDIAR 711507-601
GeForceR 635M graphics subsystem with 1-GB of discrete memory, and the
Windows 8 Professional operating system
For use only on computer models equipped with an Intel 35-W processor, the NVIDIAR 711507-501
GeForceR 635M graphics subsystem with 1-GB of discrete memory, and the
Windows 8 Standard operating system
For use only on computer models equipped with an Intel quad core processor, the
NVIDIAR GeForceR 630M graphics subsystem with 2-GB of discrete memory, and the
Windows 8 Professional operating system
682016-601
682016-501
682037-601
682037-501
681999-601
681999-501
682000-601
682000-501
682042-601
682042-501
For use only on computer models equipped with an Intel quad core processor, the
NVIDIAR GeForceR 630M graphics subsystem with 2-GB of discrete memory, and the
Windows 8 Standard operating system
For use only on computer models equipped with an Intel dual core processor, the
NVIDIAR GeForceR 630M graphics subsystem with 2-GB of discrete memory, and the
Windows 8 Professional operating system
For use only on computer models equipped with an Intel dual core processor, the
NVIDIAR GeForceR 630M graphics subsystem with 2-GB of discrete memory, and the
Windows 8 Standard operating system
For use only on computer models equipped with an Intel quad core processor, the
NVIDIAR GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the
Windows 8 Professional operating system
For use only on computer models equipped with an Intel quad core processor, the
NVIDIAR GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the
Windows 8 Standard operating system
For use only on computer models equipped with an Intel dual core processor, the
NVIDIAR GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the
Windows 8 Professional operating system
For use only on computer models equipped with an Intel dual core processor, the
NVIDIAR GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the
Windows 8 Standard operating system
For use only on computer models equipped with an Intel quad core processor, a
graphics subsystem with UMA memory, and the Windows 8 Professional
operating system
For use only on computer models equipped with an Intel quad core processor, a
graphics subsystem with UMA memory, and the Windows 8 Standard
operating system
Computer major components
25
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Item
Component
Spare part number
For use only on computer models equipped with an Intel dual core processor, a
graphics subsystem with UMA memory, and the Windows 8 Professional
operating system
682043-601
For use only on computer models equipped with an Intel dual core processor, a
graphics subsystem with UMA memory, and the Windows 8 Standard
operating system
682043-501
682100-001
Thermal Pad Kit for use only on computer models equipped with an Intel processor
(not illustrated, includes replacement thermal pads)
NOTE: Computer models equipped with an AMD processor use only thermal paste
and do not require replacement thermal pads.
(10)
(11)
Card Reader board (includes cable)
681988-001
Processor (includes replacement thermal material):
AMD A10-4600M 3.20-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3,
quad core, 35 W)
683046-001
683048-001
AMD A8-4500M 2.80-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3,
quad core, 35 W)
AMD A6-4400M 3.20-GHz processor (1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual 683047-001
core, 35 W)
AMD A4-4300M 2.50-GHz processor (1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual 685990-001
core, 35 W)
Intel Quad Core i7-3840QM 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-
MHz FSB, 8.0-MB L3 cache, 45 W)
703266-001
681284-001
702840-001
681283-001
701658-001
702081-001
680647-001
680646-001
665116-001
681952-001
Intel Quad Core i7-3820QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-
MHz FSB, 8.0-MB L3 cache, 45 W)
Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-
MHz FSB, 6.0-MB L3 cache, 45 W)
Intel Quad Core i7-3720QM 2.60-GHz processor (SC turbo up to 3.60-GHz, 1600-
MHz FSB, 6.0-MB L3 cache, 45 W)
Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600-
MHz FSB, 6.0-MB L3 cache, 35 W)
Intel Quad Core i7-3630QM 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600-
MHz FSB, 6.0-MB L3 cache, 45 W)
Intel Quad Core i7-3612QM 2.10-GHz processor (SC turbo up to 3.10-GHz, 1600-
MHz FSB, 6.0-MB L3 cache, 35 W)
Intel Quad Core i7-3610QM 2.30-GHz processor (SC turbo up to 3.10-GHz, 1600-
MHz FSB, 6.0-MB L3 cache, 45 W)
Intel Quad Core i7-2670QM 2.20-GHz processor (SC turbo up to 3.10-GHz; 1333-
MHz FSB, 6.0-MB L3 cache, 45 W)
Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.30-GHz; 1600-
MHz FSB, 3.0-MB L3 cache, 35 W)
26
Chapter 3 Illustrated parts catalog
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Item
Component
Spare part number
Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-
MHz FSB, 3.0-MB L3 cache, 35 W)
711903-001
Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1600-
MHz FSB, 3.0-MB L3 cache, 35 W)
680645-001
676359-001
713163-001
700627-001
682417-001
677152-001
Intel Dual Core i5-2450M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1333-
MHz FSB, 3.0-MB L3 cache, 35 W)
Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache,
35 W)
Intel Dual Core i3-3120M 2.50-GHz processor (1333-MHz FSB, 3.0-MB L3 cache,
35 W)
Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache,
35 W)
Intel Dual Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache,
35 W)
Intel Core i3-2350M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W)
Intel Core i3-2330M 2.20-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W)
Fan/heat sink assembly (includes replacement thermal material):
653340-001
653339-001
(12)
For use only on computer models equipped with an AMD processor
682178-001
682061-001
For use only on computer models equipped with an Intel processor and a graphics
subsystem with discrete memory
For use only on computer models equipped with an Intel processor and a graphics
subsystem with UMA memory
682060-001
(13a)
(13b)
Optical drive connector cable (included in the optical drive spare part kit)
Optical drive (includes bezel and bracket):
Blu-ray Disc ROM with SuperMulti DVD R/RW Double-Layer Drive
Blu-ray Disc R/RW with SuperMulti Drive
681983-001
681984-001
681982-001
DVD RW Double-Layer with SuperMulti Drive
(14)
(15)
Power connector cable (includes bracket):
For use only on computer models equipped with an AMD processor
For use only on computer models equipped with an Intel processor
681973-001
681974-001
681996-001
Subwoofer (includes subwoofer cable, top speaker passthru cable,
and 2 rubber isolators)
(16)
(17)
USB board (includes cable)
681986-001
Base enclosure (includes battery release latch assembly)
For use in all countries and regions except Japan
For use only on computer models equipped with an Intel processor in Japan
Battery:
681968-001
707999-291
(18)
Computer major components
27
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Item
(19)
Component
Spare part number
672412-001
9-cell, 100-Wh, 3.0-Ah, Li-ion battery
6-cell, 62-Wh, 2.8-Ah, Li-ion battery
671731-001
Hard drives (2, do not include the primary or secondary hard drive connector cables, hard drive brackets,
or screws):
For use on all computer models:
1-TB, 5400-rpm, 9.5-mm
676521-001
633252-001
634250-001
669300-001
634925-001
669299-001
641672-001
622643-001
684506-001
750-GB, 7200-rpm, 9.5-mm
750-GB, 5400-rpm, 9.5-mm
640-GB, 5400-rpm, 9.5-mm
500-GB, 7200-rpm, 9.5-mm
500-GB, 5400-rpm, 9.5-mm
320-GB, 7200-rpm, 9.5-mm
320-GB, 5400-rpm, 9.5-mm
750-GB, 7200-rpm, 9.5-mm, for use only on computer models equipped with an
Intel processor
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, primary
681976-001
hard drive connector cable, secondary hard drive connector cable, and screws)
(20)
Memory modules (2, PC3, 12800, 1600-MHz):
8-GB memory module
670034-001
641369-001
652972-001
682091-001
4-GB memory module
2-GB memory module
(21)
(22)
RTC battery (includes cable and double-sided tape)
WLAN module:
For use on all computer models:
Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter
Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter
655795-001
675794-001
657325-001
Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0
Combo Adapter
Intel Centrino Advanced-N 6230 WLAN module
670691-001
691415-001
Intel Centrino Advanced-N 6230 WLAN module 670691-001 Ralink RT5390R
802.11b/g/n 1×1 WiFi Adapter
Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter
690020-001
690019-001
Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use
only on computer models equipped with an Intel processor
28
Chapter 3 Illustrated parts catalog
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Item
(23)
Component
Spare part number
Intel Centrino Advanced-N 6235 WLAN module for use only on computer models
equipped with an Intel processor in Japan
670290-001
Service cover (includes speaker grilles and front rubber feet)
681989-001
Display assembly subcomponents
Item
(1)
Component
Spare part number
698775-001
Display bezel
(2)
Webcamera/microphone module
Display panel:
682045-001
(3)
17.3-in, AntiGlare, FHD display panel
17.3-in, BrightView, HD display panel
Display Hinge Kit (includes left and right hinges and brackets)
Display panel cable:
681991-001
681990-001
681977-001
(4)
(5)
Display panel cable for use only on computer models equipped with an
Intel processor, an FHD display assembly, and a graphics subsystem with
discrete memory
682226-001
Display assembly subcomponents
29
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Item
Component
Spare part number
Display panel cable for use only on computer models equipped with an FHD
display assembly and a graphics subsystem with UMA memory
681972-001
(6)
(7)
(8)
Antenna Kit (includes left and right wireless antenna cables and transceivers)
Display speakers (include speaker cables)
Display enclosure
681968-001
681994-001
In midnight black finish
681969-001
693702-001
681993-001
In natural silver finish
Display Screw Kit
Mass storage devices
Item
(1)
Component
Spare part number
Hard drive (does not include the hard drive bracket, primary or secondary hard drive connector cables,
or screws)
For use on all computer models:
30
Chapter 3 Illustrated parts catalog
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Item
Component
Spare part number
676521-001
633252-001
634250-001
669300-001
634925-001
669299-001
641672-001
622643-001
684506-001
1-TB, 5400-rpm, 9.5-mm
750-GB, 7200-rpm, 9.5-mm
750-GB, 5400-rpm, 9.5-mm
640-GB, 5400-rpm, 9.5-mm
500-GB, 7200-rpm, 9.5-mm
500-GB, 5400-rpm, 9.5-mm
320-GB, 7200-rpm, 9.5-mm
320-GB, 5400-rpm, 9.5-mm
750-GB, 7200-rpm, 9.5-mm, for use only on computer models equipped with an
Intel processor
Hard Drive Hardware Kit, includes:
Hard drive bracket
681976-001
(2a)
(2b)
(2c)
Primary hard drive connector cable
Secondary hard drive connector cable
Screws (not illustrated)
(3)
Optical drive:
Blu-ray Disc ROM with SuperMulti DVD R/RW Double-Layer Drive
Blu-ray Disc R/RW with SuperMulti Drive
DVD RW Double-Layer with SuperMulti Drive
Includes:
681983-001
681984-001
681982-001
(4a)
(4b)
(4c)
(5)
Optical drive bezel
Optical drive bracket
Optical drive connector cable
Solid-state drive
180-GB solid-state drive for use on all computer models
160-GB solid-state drive for use on all computer models
699330-001
681997-001
682099-001
32-GB mSATA solid-state drive for use only on computer models equipped with an
Intel processor
Mass storage devices
31
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Miscellaneous parts
Component
Spare part number
AC adapter:
65-W HP Smart AC adapter for use on all computer models (non-PFC, 3-wire)
693711-001
693709-001
120-W HP Slim AC adapter for use only on computer models equipped with an Intel processor
(PFC, 3-wire)
90-W HP Smart AC adapter for use only on computer models equipped with an Intel processor
(PFC, 3-wire)
693712-001
693713-001
693710-001
90-W HP Smart AC adapter for use only on computer models equipped with an Intel processor
(PFC, EM, 3-wire)
65-W HP Smart AC adapter for use only on computer models equipped with an Intel processor
(RC/V, EM, 3-wire)
Power cord (3-pin, black, 1.83-m):
For use on all computer models in North America
For use only on computer models equipped with an Intel processor:
For use in Australia
490371-001
490371-011
490371-081
490371-021
490371-D61
490371-BB1
490371-291
490371-AR1
490371-AD1
490371-111
490371-AB1
490371-201
490371-031
681992-001
For use in Denmark
For use in Europe
For use in India
For use in Israel
For use in Japan
For use in South Africa
For use in South Korea
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in the United Kingdom and Singapore
Screw Kit
32
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Sequential part number listing
Spare part number
Description
490371-001
Power cord for use on all computer models in North America (3-pin, black, 1.83-m)
490371-011
Power cord for use only on computer models equipped with an Intel processor in Australia (3-
pin, black, 1.83-m)
490371-021
490371-031
490371-081
490371-111
490371-201
490371-291
490371-AB1
490371-AD1
490371-AR1
490371-BB1
490371-D61
622643-001
Power cord for use only on computer models equipped with an Intel processor in Europe (3-
pin, black, 1.83-m)
Power cord for use only on computer models equipped with an Intel processor in the
United Kingdom and Singapore (3-pin, black, 1.83-m)
Power cord for use only on computer models equipped with an Intel processor in Denmark (3-
pin, black, 1.83-m)
Power cord for use only on computer models equipped with an Intel processor in Switzerland (3-
pin, black, 1.83-m)
Power cord for use only on computer models equipped with an Intel processor in Thailand (3-
pin, black, 1.83-m)
Power cord for use only on computer models equipped with an Intel processor in Japan (3-
pin, black, 1.83-m)
Power cord for use only on computer models equipped with an Intel processor in Taiwan (3-
pin, black, 1.83-m)
Power cord for use only on computer models equipped with an Intel processor in South Korea (3-
pin, black, 1.83-m)
Power cord for use only on computer models equipped with an Intel processor in South Africa (3-
pin, black, 1.83-m)
Power cord for use only on computer models equipped with an Intel processor in Israel (3-
pin, black, 1.83-m)
Power cord for use only on computer models equipped with an Intel processor in India (3-
pin, black, 1.83-m)
320-GB, 5400-rpm hard hard for use only on computer models equipped with an Intel processor
(SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws)
NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws
are included in the Hard Drive Hardware Kit, spare part number 681976-001.
633252-001
634250-001
750-GB, 7200-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include
hard drive connector cable, hard drive bracket, or screws)
NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws
are included in the Hard Drive Hardware Kit, spare part number 681976-001.
750-GB, 5400-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include
hard drive connector cable, hard drive bracket, or screws)
NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws
are included in the Hard Drive Hardware Kit, spare part number 681976-001.
Sequential part number listing
33
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Spare part number
Description
634925-001
500-GB, 7200-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include
hard drive connector cable, hard drive bracket, or screws)
NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws
are included in the Hard Drive Hardware Kit, spare part number 681976-001.
641369-001
641672-001
4-GB memory module (PC3, 12800, 1600-MHz)
320-GB, 7200-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include
hard drive connector cable, hard drive bracket, or screws)
NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws
are included in the Hard Drive Hardware Kit, spare part number 681976-001.
652972-001
653339-001
2-GB memory module (PC3, 12800, 1600-MHz)
Intel Core i3-2330M 2.20-GHz processor (3.0-MB L3 cache, 35 W; includes replacement
thermal material)
653340-001
655795-001
657325-001
665116-001
669299-001
Intel Core i3-2350M 2.30-GHz processor (3.0-MB L3 cache, 35 W; includes replacement
thermal material)
Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter for use on all
computer models
Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter for use on
all computer models
Intel Core i7-2670QM 2.20-GHz processor (6.0-MB L3 cache, 45 W; includes replacement
thermal material)
500-GB, 5400-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include
hard drive connector cable, hard drive bracket, or screws)
NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws
are included in the Hard Drive Hardware Kit, spare part number 681976-001.
669300-001
640-GB, 5400-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include
hard drive connector cable, hard drive bracket, or screws)
NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws
are included in the Hard Drive Hardware Kit, spare part number 681976-001.
670034-001
670290-001
8-GB memory module (PC3, 12800, 1600-MHz)
Intel Centrino Advanced-N 6235 WLAN module for use only on computer models equipped with an
Intel processor in Japan
670691-001
671731-001
672412-001
675794-001
676359-001
Intel Centrino Advanced-N 6230 WLAN module for use on all computer models
6-cell, 62-Wh, 2.8-Ah, Li-ion battery
9-cell, 100-Wh, 3.0-Ah, Li-ion battery
Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter for use on all computer models
Intel Core i5-2450M 2.50-GHz processor (3.0-MB L3 cache, 35 W; includes replacement
thermal material)
34
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Spare part number
Description
676521-001
1-TB, 5400-rpm hard hard for use on all computer models (SATA, 12.7-mm, does not include
hard drive connector cable, hard drive bracket, or screws)
NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws
are included in the Hard Drive Hardware Kit, spare part number 681976-001.
677152-001
680645-001
680646-001
680647-001
681283-001
681284-001
681952-001
Intel Core i3-2370M 2.40-GHz processor (3.0-MB L3 cache, 35 W; includes replacement
thermal material)
Intel Core i5-3210M 2.50-GHz processor (3.0-MB L3 cache, 35 W; includes replacement
thermal material)
Intel Core i7-3610QM 2.30-GHz processor (6.0-MB L3 cache, 45 W; includes replacement
thermal material)
Intel Core i7-3612QM 2.10-GHz processor (6.0-MB L3 cache, 35 W; includes replacement
thermal material)
Intel Core i7-3720QM 2.60-GHz processor (6.0-MB L3 cache, 45 W; includes replacement
thermal material)
Intel Core i7-3820QM 2.70-GHz processor (8.0-MB L3 cache, 45 W; includes replacement
thermal material)
Intel Core i5-3320M 2.60-GHz processor (3.0-MB L3 cache, 35 W; includes replacement
thermal material)
681968-001
681969-001
681972-001
Wireless Antenna Kit (includes left and right wireless antenna transceivers and cables)
Display enclosure
Display panel cable for use only on computer models equipped with an FHD display assembly
and a graphics subsystem with UMA memory
681973-001
681974-001
681975-001
681976-001
Power connector cable for use only with computer models equipped with an AMD processor
Power connector cable for use only with computer models equipped with an Intel processor
Fingerprint reader board (includes bracket and cable)
Hard Drive Hardware Kit (includes hard drive bracket, primary hard drive connector cable,
secondary hard drive connector cable, and screws)
681977-001
681982-001
681983-001
681984-001
681985-001
681986-001
681987-001
681988-001
681989-001
681990-001
Display Hinge Kit (includes left and right display hinges and brackets)
DVD RW Double-Layer with SuperMulti Drive
Blu-ray Disc ROM with SuperMulti DVD R/RW Double-Layer Drive
Blu-ray Disc R/RW with SuperMulti Drive
Power button board (includes cable)
USB board (includes cable)
TouchPad button board (includes bracket and cable)
Card Reader board (includes cable)
Service cover
17.3-in, LED, HD, BrightView display panel
Sequential part number listing
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Spare part number
681991-001
681992-001
681993-001
681994-001
681995-001
681996-001
681997-001
681999-501
Description
17.3-in, LED, FHD, AntiGlare display panel
Screw Kit
Display Screw Kit (includes display bezel screw covers)
Display speakers
Front speakers
Subwoofer
160-GB solid-state drive for use on all computer models
System board for use only on computer models equipped with an Intel quad core processor, the
NVIDIAR GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the Windows 8
Standard operating system (includes replacement thermal material)
681999-601
682000-501
682000-601
682016-501
682016-601
682037-501
682037-601
682040-501
682040-601
682042-501
682042-601
System board for use only on computer models equipped with an Intel quad core processor, the
NVIDIAR GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the Windows 8
Professional operating system (includes replacement thermal material)
System board for use only on computer models equipped with an Intel dual core processor, the
NVIDIAR GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the Windows 8
Standard operating system (includes replacement thermal material)
System board for use only on computer models equipped with an Intel dual core processor, the
NVIDIAR GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the Windows 8
Professional operating system (includes replacement thermal material)
System board for use only on computer models equipped with an Intel quad core processor, the
NVIDIAR GeForceR 630M graphics subsystem with 2-GB of discrete memory, and the Windows 8
Standard operating system (includes replacement thermal material)
System board for use only on computer models equipped with an Intel quad core processor, the
NVIDIAR GeForceR 630M graphics subsystem with 2-GB of discrete memory, and the Windows 8
Professional operating system (includes replacement thermal material)
System board for use only on computer models equipped with an Intel dual core processor, the
NVIDIAR GeForceR 630M graphics subsystem with 2-GB of discrete memory, and the Windows 8
Standard operating system (includes replacement thermal material)
System board for use only on computer models equipped with an Intel dual core processor, the
NVIDIAR GeForceR 630M graphics subsystem with 2-GB of discrete memory, and the Windows 8
Professional operating system (includes replacement thermal material)
System board for use only on computer models equipped with an Intel quad core processor, the
NVIDIAR GeForceR 650M graphics subsystem with 2-GB of discrete memory, and the Windows 8
Standard operating system (includes replacement thermal material)
System board for use only on computer models equipped with an Intel quad core processor, the
NVIDIAR GeForceR 650M graphics subsystem with 2-GB of discrete memory, and the Windows 8
Professional operating system (includes replacement thermal material)
System board for use only on computer models equipped with an Intel quad core processor, a
graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes
replacement thermal material)
System board for use only on computer models equipped with an Intel quad core processor, a
graphics subsystem with UMA memory, and the Windows 8 Professional operating system (includes
replacement thermal material)
36
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Spare part number
Description
682043-501
System board for use only on computer models equipped with an Intel dual core processor, a
graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes
replacement thermal material)
682043-601
System board for use only on computer models equipped with an Intel dual core processor, a
graphics subsystem with UMA memory, and the Windows 8 Professional operating system (includes
replacement thermal material)
682045-001
682060-001
Webcamera/microphone module (includes double-sided mounting tape)
Fan/heat sink assembly for use only on computer models equipped with an Intel processor and a
graphics subsystem with UMA memory (includes replacement thermal material)
682061-001
Fan/heat sink assembly for use only on computer models equipped with an Intel processor and a
graphics subsystem with discrete memory (includes replacement thermal material)
682091-001
682099-001
682100-001
RTC battery (includes cable and double-sided tape)
32-GB mSATA solid-state drive for use only on computer models equipped with an Intel processor
Thermal Pad Kit (for use only on computer models equipped with an Intel processor, includes
replacement thermal pads)
NOTE: Computer models equipped with an AMD processor use only thermal paste and do not
require replacement thermal pads.
682178-001
682220-501
682226-001
682417-001
683046-001
683047-001
683048-001
684506-001
Fan/heat sink assembly for use only on computer models equipped with an AMD processor and a
graphics subsystem with UMA memory (includes replacement thermal material)
System board for use only on computer models equipped with an AMD processor (includes
replacement thermal material)
Display panel cable for use only on computer models equipped with an Intel processor and an FHD
display assembly
Intel Core i3-3110M 2.30-GHz processor (3.0-MB L3 cache, 35 W; includes replacement
thermal material)
AMD quad core A10-4600M 3.2-GHz/2.3-GHz processor (4.0-MB L2 cache, 1600-MHz DDR3,
35 W; includes replacement thermal material)
AMD quad core A6-4400M 3.2-GHz/2.7-GHz processor (1.0-MB L2 cache, 1600-MHz DDR3,
35 W; includes replacement thermal material)
AMD quad core A8-4500M 2.8-GHz/1.9-GHz processor (4.0-MB L2 cache, 1600-MHz DDR3,
35 W; includes replacement thermal material)
750-GB, 7200-rpm hard hard for use only computer models equipped with an Intel processor
(SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws)
NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws
are included in the Hard Drive Hardware Kit, spare part number 681976-001.
685990-001
690019-001
690020-001
AMD A4-4300M 2.50-GHz processor (1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W;
includes replacement thermal material)
Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use only on
computer models equipped with an Intel processor
Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use on all
computer models
Sequential part number listing
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Spare part number
691415-001
Description
Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter for use on all computer models
Display enclosure
693702-001
693709-001
120-W HP Slim AC adapter for use only on computer models equipped with an Intel processor
(PFC, 3-wire)
693710-001
65-W HP Smart AC adapter for use only on computer models equipped with an Intel processor
(RC/V, EM, 3-wire)
693711-001
693712-001
65-W HP Smart AC adapter for use on all computer models (non-PFC, 3-wire)
90-W HP Smart AC adapter for use only on computer models equipped with an Intel processor
(PFC, 3-wire)
693713-001
90-W HP Smart AC adapter for use only on computer models equipped with an Intel processor
(PFC, EM, 3-wire)
698775-001
698777-001
Display bezel
17.3-in, LED, HD, BrightView display assembly for use on all computer models (includes display
panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module
and cable)
698778-001
698779-001
17.3-in, LED, FHD, AntiGlare display assembly for use on all computer models (includes display
panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module
and cable)
17.3-in, LED, HD, BrightView display assembly in midnight black finish for use only on computer
models equipped with an Intel processor and a graphics subsystem with discrete memory (includes
display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone
module and cable)
698780-001
17.3-in, LED, FHD, AntiGlare display assembly in midnight black finish for use only on computer
models equipped with an Intel processor and a graphics subsystem with discrete memory (includes
display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone
module and cable)
698781-001
698781-031
698781-041
698781-051
698781-061
698781-071
698781-251
698781-281
Keyboard without backlight in midnight black finish for use on all computer models in
the United States (includes keyboard cable)
Keyboard without backlight for use only on computer models equipped with an Intel processor in
the United Kingdom (includes keyboard cable)
Keyboard without backlight for use only on computer models equipped with an Intel processor
in Germany (includes keyboard cable)
Keyboard without backlight for use only on computer models equipped with an Intel processor
in France (includes keyboard cable)
Keyboard without backlight for use only on computer models equipped with an Intel processor
in Italy (includes keyboard cable)
Keyboard without backlight for use only on computer models equipped with an Intel processor
in Spain (includes keyboard cable)
Keyboard without backlight for use only on computer models equipped with an Intel processor
in Russia (includes keyboard cable)
Keyboard without backlight for use only on computer models equipped with an Intel processor
in Thailand (includes keyboard cable)
38
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Spare part number
Description
698781-291
Keyboard without backlight for use only on computer models equipped with an Intel processor
in Japan (includes keyboard cable)
698781-AB1
698781-AD1
698781-B31
698781-BA1
Keyboard without backlight for use only on computer models equipped with an Intel processor
in Taiwan (includes keyboard cable)
Keyboard without backlight for use only on computer models equipped with an Intel processor
in South Korea (includes keyboard cable)
Keyboard without backlight for use only on computer models equipped with an Intel processor
in the Netherlands (includes keyboard cable)
Keyboard without backlight for use only on computer models equipped with an Intel processor
in Slovenia (includes keyboard cable)
698781-DB1
698782-001
Keyboard without backlight for use on all computer models in Canada (includes keyboard cable)
Keyboard with backlight in midnight black finish for use on all computer models in the United States
(includes keyboard cable and keyboard backlight cable)
698782-131
698782-141
698782-171
698782-A41
698782-B31
698782-BG1
698782-DH1
Keyboard with backlight in midnight black for use only on computer models equipped with an
Intel processor in Portugal (includes keyboard cable and keyboard backlight cable)
Keyboard with backlight in midnight black for use only on computer models equipped with an
Intel processor in Turkey (includes keyboard cable and keyboard backlight cable)
Keyboard with backlight in midnight black for use only on computer models equipped with an
Intel processor in Saudi Arabia (includes keyboard cable and keyboard backlight cable)
Keyboard with backlight in midnight black for use only on computer models equipped with an
Intel processor in Belgium (includes keyboard cable and keyboard backlight cable)
Keyboard with backlight in midnight black for use only on computer models equipped with an
Intel processor in the Netherlands (includes keyboard cable and keyboard backlight cable)
Keyboard with backlight in midnight black for use only on computer models equipped with an
Intel processor in Switzerland (includes keyboard cable and keyboard backlight cable)
Keyboard with backlight in midnight black for use only on computer models equipped with an
Intel processor in Denmark, Finland, and Norway (includes keyboard cable and keyboard
backlight cable)
698782-FL1
698783-001
698783-DB1
Keyboard with backlight in midnight black for use only on computer models equipped with an
Intel processor in the Czech Republic and Slovakia (includes keyboard cable and keyboard
backlight cable)
Keyboard with backlight in midnight black and natural silver finish for use only on computer models
equipped with an Intel processor in the United States (includes keyboard cable and keyboard
backlight cable)
Keyboard with backlight in midnight black and natural silver finish for use only on computer models
equipped with an Intel processor in Canada (includes keyboard cable and keyboard
backlight cable)
699330-001
699337-001
180-GB solid-state drive for use on all computer models
17.3-in, LED, HD, BrightView display assembly in natural silver finish for use only on computer
models equipped with an Intel processor and a graphics subsystem with UMA memory (includes
display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone
module and cable)
Sequential part number listing
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Spare part number
Description
699338-001
17.3-in, LED, FHD, AntiGlare display assembly in natural silver finish for use only on computer
models equipped with an Intel processor and a graphics subsystem with UMA memory (includes
display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone
module and cable)
700627-001
701658-001
702081-001
702840-001
703266-001
Intel Dual Core i3-3120M 2.50-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W; includes
replacement thermal material)
Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 6.0-
MB L3 cache, 35 W; includes replacement thermal material)
Intel Quad Core i7-3630QM 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 6.0-
MB L3 cache, 45 W; includes replacement thermal material)
Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.0-
MB L3 cache, 45 W; includes replacement thermal material)
Intel Quad Core i7-3840QM 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-MHz FSB, 8.0-
MB L3 cache, 45 W; includes replacement thermal material)
707999-001
707999-291
708009-001
708012-001
711507-501
Base enclosure for use on computer models in all countries and regions except Japan
Base enclosure for use only on computer models equipped with an Intel processor in Japan
Top cover in midnight black finish (includes TouchPad)
Top cover in natural silver finish (includes TouchPad)
System board for use only on computer models equipped with an Intel 35-W processor, the
NVIDIAR GeForceR 635M graphics subsystem with 1-GB of discrete memory, and the Windows 8
Standard operating system (includes replacement thermal material)
711507-601
711508-501
711508-601
711509-501
711509-601
System board for use only on computer models equipped with an Intel 35-W processor, the
NVIDIAR GeForceR 635M graphics subsystem with 1-GB of discrete memory, and the Windows 8
Professional operating system (includes replacement thermal material)
System board for use only on computer models equipped with an Intel 45-W processor, the
NVIDIAR GeForceR 635M graphics subsystem with 2-GB of discrete memory, and the Windows 8
Standard operating system (includes replacement thermal material)
System board for use only on computer models equipped with an Intel 45-W processor, the
NVIDIAR GeForceR 635M graphics subsystem with 2-GB of discrete memory, and the Windows 8
Professional operating system (includes replacement thermal material)
System board for use only on computer models equipped with an Intel 35-W processor, the
NVIDIAR GeForceR 635M graphics subsystem with 2-GB of discrete memory, and the Windows 8
Standard operating system (includes replacement thermal material)
System board for use only on computer models equipped with an Intel 35-W processor, the
NVIDIAR GeForceR 635M graphics subsystem with 2-GB of discrete memory, and the Windows 8
Professional operating system (includes replacement thermal material)
711903-001
713163-001
Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0-MB
L3 cache, 35 W; includes replacement thermal material)
Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W; includes
replacement thermal material)
40
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4 Removal and replacement
procedures
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
●
●
Flat-bladed screwdriver
Magnetic screwdriver
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use
care when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
Preliminary replacement requirements
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Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat
or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with
extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether
the computer is off or in Hibernation, turn the computer on, and then shut it down through
the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive
and be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
42
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Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described
in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event
10%
40%
15,000 V
5,000 V
800 V
55%
Walking across carpet
35,000 V
12,000 V
6,000 V
7,500 V
3,000 V
400 V
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
2,000 V
700 V
400 V
11,500 V
14,500 V
26,500 V
21,000 V
4,000 V
5,000 V
20,000 V
11,000 V
2,000 V
3,500 V
7,000 V
5,000 V
Preliminary replacement requirements
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Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
●
●
●
●
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
Always be properly grounded when touching a component or assembly.
Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
●
Cover the workstation with approved static-shielding material.
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
●
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-
safe materials.
●
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
●
●
Avoid contact with pins, leads, or circuitry.
Turn off power and input signals before inserting or removing connectors or test equipment.
44
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Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps
with a minimum of one megohm 10% resistance in the ground cords. To provide proper ground,
wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors,
use alligator clips to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
●
●
●
●
●
●
●
●
●
●
●
Antistatic tape
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of one megohm resistance
Static-dissipative tables or floor mats with hard ties to the ground
Field service kits
Static awareness labels
Material-handling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Use
Voltage protection level
1,500 V
Antistatic plastics
Carbon-loaded plastic
Metallized laminate
Bags
Floor mats
Floor mats
7,500 V
5,000 V
Preliminary replacement requirements
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Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 76 screws that must be removed, replaced, and/or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery
on page 47 for battery removal instructions.
Item
(1)
Description
Function
Product name
This is the product name affixed to the front of
the computer.
(2)
(3)
Serial number (s/n)
This is an alphanumeric identifier that is unique to
each product.
Part number/Product number (p/n)
This number provides specific information about the
product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(4)
(5)
Warranty period
Model description
This number describes the duration of the warranty
period for the computer.
This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
46
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Battery
Description
Spare part number
672412-001
9-cell, 100-Wh, 3.0-Ah, Li-ion battery
6-cell, 62-Wh, 2.8-Ah, Li-ion battery
671731-001
Before disassembling the computer, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the battery:
1. Turn the computer upside down on a flat surface.
2. Slide the battery release latch (1) to release the battery.
3. Pivot the front edge of the battery (2) up and back.
4. Remove the battery (3) from the computer.
To insert the battery:
1. Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay.
2. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release
latch will automatically lock into place.)
Component replacement procedures
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Hard drive
NOTE: The hard drive spare part kit does not include the hard drive connector cable, hard drive
bracket, or screws. These components are included in the Hard Drive Hardware Kit, spare part number
681976-001.
Description
Spare part number
For use on all computer models:
1-TB, 5400-rpm, 9.5-mm
676521-001
633252-001
634250-001
669300-001
634925-001
669299-001
641672-001
622643-001
684506-001
750-GB, 7200-rpm, 9.5-mm
750-GB, 5400-rpm, 9.5-mm
640-GB, 5400-rpm, 9.5-mm
500-GB, 7200-rpm, 9.5-mm
500-GB, 5400-rpm, 9.5-mm
320-GB, 7200-rpm, 9.5-mm
320-GB, 5400-rpm, 9.5-mm
750-GB, 7200-rpm, 9.5-mm For use only on computer models equipped with an Intel processor:
Before removing the hard drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the hard drive:
1. Slide the battery release latch (1) to release the service cover.
2. Slide the service cover (2) toward the front of the computer.
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3. Remove the service cover (3). The service cover is available using spare part number
682088-001.
4. Disconnect the primary hard drive connector cable (1) from the system board.
5. Remove the two Phillips PM2.5×5.5 screws (2) that secure the primary hard drive to the computer.
6. Use the tab to slide the primary hard drive (3) to the left, and then remove the primary hard drive.
NOTE: The following image shows the removal of the primary hard drive.
7. Disconnect the secondary hard drive connector cable (1) from the system board.
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8. Release the secondary hard drive connector cable from the clips (2) and routing channel built into
the base enclosure.
9. Remove the two Phillips PM2.5×8.5 screws (3) that secure the secondary hard drive to
the computer.
10. Use the tab to slide the secondary hard drive (4) to the left, and then remove the secondary
hard drive.
NOTE: The following image shows the removal of the secondary hard drive.
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11. If it is necessary to replace the hard drive screws (1), hard drive bracket (2), or hard drive
connector cable (3), remove and replace the components. The hard drive screws, hard drive
bracket, primary hard drive connector cable, and secondary hard drive connector cable are
available in the Hard Drive Hardware Kit, spare part number 681976-001.
Reverse this procedure to reassemble and install the hard drive.
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RTC battery
Description
Spare part number
RTC battery (includes cable and double-sided tape)
682091-001
Before removing the RTC battery, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the RTC battery:
1. Disconnect the RTC battery cable (1) from the system board.
2. Release the RTC battery (2) from the cavity in the base enclosure.
NOTE: The RTC battery is attached to the base enclosure with double-sided tape. Firm pressure
may be required to release the RTC battery from the base enclosure.
3. Remove the RTC battery.
Reverse this procedure to install the RTC battery.
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Optical drive
NOTE: The optical drive spare part kit includes a bezel and bracket.
Description
Spare part number
681983-001
Blu-ray Disc ROM with SuperMulti DVD R/RW Double-Layer Drive
Blu-ray Disc R/RW with SuperMulti Drive
DVD RW Double-Layer with SuperMulti Drive
681984-001
681982-001
Before removing the optical drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the optical drive:
1. Remove the Phillips PM2.5×4.0 screw (1) that secures the optical drive to the computer.
2. Use a flat-blade screw drive or similar tool to press on the optical drive bracket tab (2) to release
the optical drive.
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3. Remove the optical drive (3) from the computer.
4. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to
release the optical drive tray.
5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2) to release
the optical drive bezel.
6. Release the left side of the optical drive bezel (3).
7. Remove the optical drive bezel (4).
8. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel
toward you.
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9. Remove the two Phillips PM2.0×3.6 screws (1) that secure the optical drive bracket to
the optical drive.
10. Remove the optical drive bracket (2).
Reverse this procedure to reassemble and install the optical drive.
Memory module
Description
Spare part number
670034-001
8-GB memory module (PC3, 12800, 1600-MHz)
4-GB memory module (PC3, 12800, 1600-MHz)
2-GB memory module (PC3, 12800, 1600-MHz)
641369-001
652972-001
Before removing the memory module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release
the memory module. (The memory module tilts up.)
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2. Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install the memory module.
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WLAN module
Description
Spare part number
For use on all computer models:
Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter
Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter
655795-001
675794-001
657325-001
670691-001
691415-001
Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter
Intel Centrino Advanced-N 6230 WLAN module
Intel Centrino Advanced-N 6230 WLAN module 670691-001 Ralink RT5390R 802.11b/g/n
1×1 WiFi Adapter
Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter
690020-001
690019-001
Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use only on
computer models equipped with an Intel processor
Intel Centrino Advanced-N 6235 WLAN module for use only on computer models equipped with
an Intel processor in Japan
670290-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless devices
in your country or region. If you replace the module and then receive a warning message, remove
the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module “Main” terminal.
The #2 WLAN antenna cable is connected to the WLAN module “Aux” terminal.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board.
(The WLAN module tilts up.)
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3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves should be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
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Keyboard
Description
Spare part number
Keyboard with backlight (includes backlight cable and keyboard cable):
In midnight black finish:
For use only on computer models equipped with an Intel processor in Belgium
698782-A41
698782-FL1
For use only on computer models equipped with an Intel processor in the Czech Republic
and Slovakia
For use only on computer models equipped with an Intel processor in Denmark, Finland,
and Norway
698782-DH1
For use only on computer models equipped with an Intel processor in the Netherlands
For use only on computer models equipped with an Intel processor in Portugal
For use only on computer models equipped with an Intel processor in Saudi Arabia
For use only on computer models equipped with an Intel processor in Switzerland
For use only on computer models equipped with an Intel processor in Turkey
For use on all computer models in the United States
698782-B31
698782-131
698782-171
698782-BG1
698782-141
698782-001
In natural silver finish:
For use only on computer models equipped with an Intel processor in Canada
For use only on computer models equipped with an Intel processor in the United States
Keyboard without backlight in midnight black finish:
698783-DB1
698782-001
For use on all computer models in Canada
681980-DB1
681980-051
681980-041
681980-061
681980-291
681980-B31
681980-251
681980-BA1
681980-AD1
681980-071
681980-AB1
681980-281
681980-031
681980-001
For use only on computer models equipped with an Intel processor in France
For use only on computer models equipped with an Intel processor in Germany
For use only on computer models equipped with an Intel processor in Italy
For use only on computer models equipped with an Intel processor in Japan
For use only on computer models equipped with an Intel processor in the Netherlands
For use only on computer models equipped with an Intel processor in Russia
For use only on computer models equipped with an Intel processor in Slovenia
For use only on computer models equipped with an Intel processor in South Korea
For use only on computer models equipped with an Intel processor in Spain
For use only on computer models equipped with an Intel processor in Taiwan
For use only on computer models equipped with an Intel processor in Thailand
For use only on computer models equipped with an Intel processor in the United Kingdom
For use on all computer models in the United States
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Before removing the keyboard, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the keyboard:
1. Remove the two Phillips PM2.5×8.5 screws that secure the keyboard to the computer.
2. Rest the computer on its left side.
3. Open the computer.
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4. Press on the back of the keyboard through the opening in the optical drive bay until the keyboard
disengages from the computer.
5. Turn the computer right-side up with the front toward you.
6. Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward until it
rests upside down on the palm rest.
7. Release the zero insertion force (ZIF) connector (1) to which the keyboard backlight cable is
connected, and then disconnect the cable (2) from the system board.
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8. Release the ZIF connector (3) to which the keyboard cable is connected, and then disconnect
the cable (4) from the system board.
9. Remove the keyboard (5).
Reverse this procedure to install the keyboard.
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Top cover
Description
Spare part number
708009-001
In midnight black finish
In natural silver finisih
708012-001
Before removing the top cover, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
NOTE: When replacing the top cover, be sure to remove the following components from the defective
top cover and install them on the replacement top cover:
●
●
●
●
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Remove the top cover:
1. Remove the twelve Phillips PM2.5×8.5 screws that secure the top cover to the computer.
2. Remove the following screws that secure the top cover to the computer:
(1) Two Phillips PM2.0×3.0 screws in the optical drive bay
(2) Three Phillips PM2.0×2.5 screws in the battery bay
(3) Two Phillips PM2.5×4.0 screws in the hard drive bay
3. Turn the computer right side up, with the front toward you.
4. Open the computer.
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5. Release the corresponding ZIF connectors, and then disconnect the following cables from
the system board:
(1) Power button board cable
(2) TouchPad button board cable
(3) Fingerprint reader board cable
(4) Front speaker cable
6. Remove the Phillips PM2.5×4.0 screw that secures the top cover to the computer.
7. Lift the rear edge of the top cover (1) until the left and right sides have disengaged from
the base enclosure.
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8. Remove the top cover (2).
CAUTION: Be careful not to damage the thin section of the base enclosure (3) around
the optical drive bay when removing the top cover.
Reverse this procedure to install the top cover.
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Front speakers
Description
Spare part number
Front speakers (include speaker cables)
681995-001
Before removing the front speakers, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the front speakers:
1. Turn the top cover upside down, with the front toward you.
2. Release the front speaker cables (1) from the clips and routing channel built into the top cover.
3. Remove the two Phillips PM2.5×4.0 screws (2) that secure the front speakers to the top cover.
4. Remove the front speakers (3).
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Reverse this procedure to install the front speakers.
Power button board
Description
Spare part number
Power button board (includes cable)
681985-001
Before removing the power button board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the power button board:
1. Turn the top cover upside down, with the front toward you.
2. Detach the power button board cable (1) from the top cover. (The power button board cable is
attached to the top cover double-sided tape.)
3. Remove the Phillips PM2.0×4.0 screw (2) that secures the power button board to the top cover.
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4. Remove the power button board (3) and cable.
Reverse this procedure to install the power button board.
Fingerprint reader board
Description
Spare part number
Fingerprint reader board (includes cable and bracket)
681975-001
Before removing the fingerprint reader board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
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Remove the fingerprint reader board:
1. Turn the top cover upside down, with the front toward you.
2. Detach the fingerprint reader board cable from the top cover. (The fingerprint reader board cable
is attached to the top cover with double-sided tape.)
3. Remove the Phillips PM2.5×3.0 screw (2) that secures the fingerprint reader board bracket to
the top cover.
4. Slide the fingerprint reader board bracket (3) up and away from the top cover.
5. Remove the fingerprint reader board (4) and cable.
Reverse this procedure to install the fingerprint reader board.
TouchPad button board
Description
Spare part number
TouchPad button board (includes cable and bracket)
681987-001
Before removing the TouchPad button board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
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Remove the TouchPad button board:
1. Turn the top cover upside down, with the front toward you.
2. Release the TouchPad button board ZIF connector (1) to which the TouchPad button board cable
is connected, and then disconnect the cable (2) from the TouchPad button board.
3. Release the TouchPad board ZIF connector (3) to which the TouchPad button board cable is
connected, and then disconnect the cable (4) from the TouchPad board.
4. Release the two pieces of grounding tape (5) that attach the TouchPad button board to
the TouchPad.
5. Remove the TouchPad button board cable (6).
6. Remove the two Phillips PM2.5×4.0 screws (1) that secure the TouchPad button board bracket to
the top cover.
7. Lift the rear edge of the TouchPad button board bracket (2) until it rests at an angle.
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8. Slide the TouchPad button board bracket (3) up and away from the top cover until the tabs (4) on
the front edge of the bracket disengage from the slots (5) on the top cover.
Reverse this procedure to install the TouchPad button board.
Solid-state drive
Description
Spare part number
699330-001
180-GB solid-state drive for use on all computer models
160-GB solid-state drive for use on all computer models
681997-001
32-GB mSATA solid-state drive for use only on computer models equipped with an Intel processor
682099-001
Before removing the solid-state drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
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Remove the solid-state drive:
1. Remove the Phillips PM2.0×3.0 screw (1) that secures the solid-state drive to the system board.
(The solid-state drive tilts up.)
2. Remove the solid-state drive by pulling the drive away from the slot at an angle (2).
NOTE: The solid-state drive is designed with a notch to prevent incorrect installation into
the solid-state drive slot.
Reverse this procedure to install the solid-state drive.
USB board
Description
Spare part number
USB board (includes cable)
681986-001
Before removing the USB board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
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3. Disconnect all external devices from the computer.
Remove the USB board:
1. Disconnect the USB board cable (1) from the system board.
2. Detach the USB board cable (2) from the system board and base enclosure. (The USB
board cable is attached to the system board and the base enclosure with double-sided tape.)
3. Remove the Phillips PM2.5×4.0 screw (3) that secures the USB board to the base enclosure.
4. Remove the USB board (4).
Reverse this procedure to install the USB board.
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Power connector cable
Description
Spare part number
681973-001
For use only on computer models equipped with an AMD processor
For use only on computer models equipped with an Intel processor
681974-001
Before removing the power connector cable, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the power connector cable:
1. Disconnect the power connector cable (1) from the system board.
2. Release the power connector cable from the clips (2) and routing channel built into
the base enclosure.
3. Release the tape that secures the power connector (3) to the base enclosure.
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4. Release the power connector (4) from the clip built into the base enclosure.
Reverse this procedure to install the power connector cable.
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System board
NOTE: The system board spare part kit includes replacement thermal material.
Description
Spare part number
682220-501
For use only on computer models equipped with an AMD processor
For use only on computer models equipped with an Intel quad core processor, the NVIDIAR
GeForceR 650M graphics subsystem with 2-GB of discrete memory, and the Windows 8
Professional operating system
682040-601
For use only on computer models equipped with an Intel quad core processor, the NVIDIAR
GeForceR 650M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard
operating system
682040-501
711508-601
711508-501
711509-601
711509-501
711507-601
711507-501
682016-601
682016-501
682037-601
682037-501
681999-601
For use only on computer models equipped with an Intel 45-W processor, the NVIDIAR GeForceR
635M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional
operating system
For use only on computer models equipped with an Intel 45-W processor, the NVIDIAR GeForceR
635M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard
operating system
For use only on computer models equipped with an Intel 35-W processor, the NVIDIAR GeForceR
635M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional
operating system
For use only on computer models equipped with an Intel 35-W processor, the NVIDIAR GeForceR
635M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard
operating system
For use only on computer models equipped with an Intel 35-W processor, the NVIDIAR GeForceR
635M graphics subsystem with 1-GB of discrete memory, and the Windows 8 Professional
operating system
For use only on computer models equipped with an Intel 35-W processor, the NVIDIAR GeForceR
635M graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard
operating system
For use only on computer models equipped with an Intel quad core processor, the NVIDIAR
GeForceR 630M graphics subsystem with 2-GB of discrete memory, and the Windows 8
Professional operating system
For use only on computer models equipped with an Intel quad core processor, the NVIDIAR
GeForceR 630M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard
operating system
For use only on computer models equipped with an Intel dual core processor, the NVIDIAR
GeForceR 630M graphics subsystem with 2-GB of discrete memory, and the Windows 8
Professional operating system
For use only on computer models equipped with an Intel dual core processor, the NVIDIAR
GeForceR 630M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard
operating system
For use only on computer models equipped with an Intel quad core processor, the NVIDIAR
GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the Windows 8
Professional operating system
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Description
Spare part number
For use only on computer models equipped with an Intel quad core processor, the NVIDIAR
GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard
operating system
681999-501
For use only on computer models equipped with an Intel dual core processor, the NVIDIAR
GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the Windows 8
Professional operating system
682000-601
682000-501
For use only on computer models equipped with an Intel dual core processor, the NVIDIAR
GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard
operating system
For use only on computer models equipped with an Intel quad core processor, a graphics
subsystem with UMA memory, and the Windows 8 Professional operating system
682042-601
682042-501
682043-601
682043-501
682100-001
For use only on computer models equipped with an Intel quad core processor, a graphics
subsystem with UMA memory, and the Windows 8 Standard operating system
For use only on computer models equipped with an Intel dual core processor, a graphics
subsystem with UMA memory, and the Windows 8 Professional operating system
For use only on computer models equipped with an Intel dual core processor, a graphics
subsystem with UMA memory, and the Windows 8 Standard operating system
Thermal Pad Kit for use only on computer models equipped with an Intel processor (not
illustrated, includes replacement thermal pads)
NOTE: Computer models equipped with an AMD processor use only thermal paste and do not
require replacement thermal pads.
Before removing the system board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
When replacing the system board, be sure that the following components are removed from
the defective system board and installed on the replacement system board:
●
●
●
WLAN module (see WLAN module on page 57
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●
●
Remove the system board:
1. Close the computer.
2. Turn the computer upside down, with the front toward you.
3. Disconnect the RTC battery cable (1) from the system board.
4. Disconnect the subwoofer cable (2) from the system board.
5. Turn the computer right side up, with the front toward you.
6. Open the computer.
7. Disconnect the following cables from the system board:
(1) Card Reader board cable
(2) Display speaker cable
(3) Front speaker passthrough cable
(4) Optical drive connector cable
(5) Display panel cable
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8. Detach the display panel cable (5) from the heat sink. (The display panel cable is attached to
the heat sink with double-sided tape.)
9. Disconnect the USB board cable (1) from the system board.
10. Disconnect the power connector cable (2) from the system board.
11. Remove the four Phillips PM2.5×6.0 screws (1) that secure the system board to
the base enclosure.
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12. Lift the right side of the system board (2) until it rests at an angle.
13. Remove the system board (3) by sliding it up and to the right at angle.
Reverse this procedure to install the system board.
Fan/heat sink assembly
NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material.
Description
Spare part number
682178-001
For use only on computer models equipped with an AMD processor
For use only on computer models equipped with an Intel processor and a graphics subsystem with 682061-001
discrete memory
For use only on computer models equipped with an Intel processor and a graphics subsystem with 682060-001
UMA memory
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of
the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature
sensor and is designed to turn on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system power consumption, power
management/battery conservation configurations, battery fast charging, and software requirements.
Exhaust air is displaced through the ventilation grill located on the left side of the computer.
Before removing the fan/heat sink assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
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Remove the fan/heat sink assembly:
1. Turn the system board upside down, with the front toward you.
NOTE: Steps 2 and 3 apply to computer models equipped with a graphics subsystem with
discrete memory. See steps 4 and 5 for fan/heat sink assembly removal information for computer
models equipped with a graphics subsystem with UMA memory.
2. Disconnect the fan cable (1) from the system board.
3. Following the 1, 2, 3, 4, 5, 6, 7 sequence stamped into the fan/heat sink assembly, loosen
the seven captive Philllips screws (2) and (3) that secure the fan/heat sink assembly to
the system board, and then remove the fan/heat sink assembly (4).
NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink
assembly and the system board components, it may be necessary to move the fan/heat sink
assembly from side to side to detach it.
NOTE: The following illustration shows the fan/heat sink assembly removal process for a
computer model equipped with an AMD processor. The process for removing the fan/heat sink
assembly on a computer model equipped with an Intel processor is identical.
NOTE: Steps 4 and 5 apply to computer models equipped with a graphics subsystem with
UMA memory. See steps 2 and 3 for fan/heat sink assembly removal information for computer
models equipped with a graphics subsystem with discrete memory.
4. Disconnect the fan cable (1) from the system board.
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5. Following the 1, 2, 3, 4 sequence stamped into the fan/heat sink assembly, loosen the four
captive Philllips screws (2) that secure the fan/heat sink assembly to the system board, and then
remove the fan/heat sink assembly (3).
NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink
assembly and system board components, it may be necessary to move the fan/heat sink assembly
from side to side to detach it.
NOTE: The following illustration shows the fan/heat sink assembly removal process for a
computer model equipped with an AMD processor. The process for removing the fan/heat sink
assembly on a computer model equipped with an Intel processor is identical.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink
and the system board components each time the heat sink is removed. Replacement thermal material is
included with the fan/heat sink assembly, processor, and system board spare part kits. Replacement
thermal material is also available in the Thermal Material Kit, spare part numbers 685348-001 (for use
on computer models equipped with an AMD processor) and 682100-001 (for use on computer models
equipped with an Intel processor).
NOTE: The following illustration shows the replacement thermal material locations on a computer
model equipped with an AMD processor and a graphics subsystem with discrete memory.
●
●
Thermal paste is used on the processor (1) and the heat sink section (2) that services it
Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that
services it
●
Thermal pads are used on the system board components (5) and the heat sink sections (6) that
service them
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NOTE: The following illustration shows the replacement thermal material locations on a computer
model equipped with an AMD processor and a graphics subsystem with UMA memory. Thermal paste
is used on the processor (1) and the heat sink section (2) that services it.
NOTE: The following illustration shows the replacement thermal material locations on a computer
model equipped with an Intel processor and a graphics subsystem with discrete memory.
●
●
Thermal paste is used on the processor (1) and the heat sink section (2) that services it
Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that
services it
●
Thermal pads are used on the system board components (5) and the heat sink sections (6) that
service them
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NOTE: The following illustration shows the replacement thermal material locations on a computer
model equipped with an Intel processor and a graphics subsystem with UMA memory. Thermal paste is
used on the processor (1) and the heat sink section (2) that services it.
Reverse this procedure to install the fan/heat sink assembly.
Processor
NOTE: The processor spare part kit includes replacement thermal material.
Description
Spare part number
AMD A10-4600M 3.20-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core,
35 W)
683046-001
AMD A8-4500M 2.80-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core,
35 W)
683048-001
683047-001
685990-001
703266-001
681284-001
AMD A6-4400M 3.20-GHz processor (1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core,
35 W)
AMD A4-4300M 2.50-GHz processor (1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core,
35 W)
Intel Quad Core i7-3840QM 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600- MHz FSB,
8.0-MB L3 cache, 45 W)
Intel Quad Core i7-3820QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600- MHz FSB,
8.0-MB L3 cache, 45 W)
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Description
Spare part number
Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600- MHz FSB,
6.0-MB L3 cache, 45 W)
702840-001
Intel Quad Core i7-3720QM 2.60-GHz processor (SC turbo up to 3.60-GHz, 1600- MHz FSB,
6.0-MB L3 cache, 45 W)
681283-001
701658-001
702081-001
680647-001
680646-001
665116-001
681952-001
711903-001
680645-001
676359-001
Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600- MHz FSB,
6.0-MB L3 cache, 35 W)
Intel Quad Core i7-3630QM 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600- MHz FSB,
6.0-MB L3 cache, 45 W)
Intel Quad Core i7-3612QM 2.10-GHz processor (SC turbo up to 3.10-GHz, 1600- MHz FSB,
6.0-MB L3 cache, 35 W)
Intel Quad Core i7-3610QM 2.30-GHz processor (SC turbo up to 3.10-GHz, 1600- MHz FSB,
6.0-MB L3 cache, 45 W)
Intel Quad Core i7-2670QM 2.20-GHz processor (SC turbo up to 3.10-GHz; 1333- MHz FSB,
6.0-MB L3 cache, 45 W)
Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.30-GHz; 1600- MHz FSB, 3.0-
MB L3 cache, 35 W)
Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600- MHz FSB, 3.0-
MB L3 cache, 35 W)
Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1600- MHz FSB, 3.0-
MB L3 cache, 35 W)
Intel Dual Core i5-2450M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1333- MHz FSB, 3.0-
MB L3 cache, 35 W)
Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W)
Intel Dual Core i3-3120M 2.50-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W)
Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W)
Intel Dual Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W)
Intel Core i3-2350M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W)
Intel Core i3-2330M 2.20-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W)
713163-001
700627-001
682417-001
677152-001
653340-001
653339-001
Before removing the processor, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
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Remove the processor:
1. Turn the system board upside down, with the front toward you.
2. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn
counterclockwise (2), until you hear a click.
3. Lift the processor (3) straight up, and remove it.
NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed
on the processor socket when you install the processor.
Reverse this procedure to install the processor.
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Card Reader board
Description
Spare part number
Card Reader board (includes cable)
681988-001
Before removing the Card Reader board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the Card Reader board:
1. Remove the Phillips PM2.0×3.0 screw (1) that secures the Card Reader board to
the system board.
2. Remove the Card Reader board (2).
Reverse this procedure to install the Card Reader board.
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Subwoofer
Description
Spare part number
Subwoofer (includes subwoofer cable, front speaker passthrough cable, and 2 rubber isolators)
681996-001
Before removing the subwoofer, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the subwoofer:
1. Release the subwoofer cables (1) from the clips (2) and routing channel built into
the base enclosure.
2. Remove the two Phillips PM2.5×10.0 screws (1) that secure the subwoofer to the base enclosure.
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3. Remove the subwoofer (2).
NOTE: The subwoofer includes four rubber isolators (3). These isolators are crucial to
the performance of the subwoofer.
Reverse this procedure to install the subwoofer.
Optical drive connector cable
NOTE: The optical drive connector cable is included in the optical drive spare part kit. See
Optical drive on page 53 for optical drive spare part number information.
Before removing the optical drive connector cable, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
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Remove the optical drive connector cable:
1. Release the optical drive connector cable (1) from the clips and routing channel built into
the base enclosure.
2. Remove the two Phillips PM2.0×4.0 screws (2) that secure the optical drive connector cable to
the base enclosure.
3. Remove the optical drive connector (3).
Reverse this procedure to install the optical drive connector cable.
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Display assembly
NOTE: The display assembly spare part kit includes display panel cable, 2 WLAN antenna
transceivers and cables, and webcamera/microphone module and cable.
Description
Spare part number
For use on all computer models:
FHD, AntiGlare display assembly for use only on computer models equipped with a graphics
subsystem with UMA memory
698778-001
698777-001
HD, BrightView display assembly for use only on computer models equipped with a graphics
subsystem with UMA memory
For use only with computer models equipped with an Intel processor:
FHD, AntiGlare display assembly in midnight black finish for use only on computer models
equipped with a graphics subsystem with discrete memory
698780-001
698779-001
HD, BrightView display assembly in midnight black finish for use only on computer models
equipped with a graphics subsystem with discrete memory
FHD, AntiGlare display assembly in natural silver finish for use only on computer models equipped 699338-001
with a graphics subsystem with UMA memory
HD, BrightView display assembly in natural silver finish for use only on computer models equipped 699337-001
with a graphics subsystem with UMA memory
Before removing the display assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the display assembly:
1. Disconnect the display panel cable (1) from the system board.
2. Release the display panel cable (2) from the heat sink. (The display panel cable is attached to
the heat sink with double-sided tape.)
3. Disconnect the display speakers cable (3) from the system board.
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4. Release the wireless antenna cables (4) from the clips (5) built into the base enclosure.
CAUTION: Support the display assembly when removing the following screws. Failure to
support the display assembly can result in damage to the display assembly and other
computer components.
5. Remove the four Phillips PM2.5×8.5 screws (1) that secure the display assembly to
the base enclosure.
6. Remove the display assembly (2).
7. If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a. Remove the display bezel screw cover strip (1) and the two Phillips PM2.5×5.0 screws (2)
that secure the display bezel to the display assembly. The display bezel screw cover strip is
available in the Display Screw Kit, spare part number 681993-001.
b. Flex the inside edges of the bottom edge (3), the left and right sides (4),
and the top edge (5) of the display bezel until the bezel disengages from
the display enclosure.
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c. Remove the display bezel (6). The display bezel is available using spare part number
698775-001.
8. If it is necessary to replace the display panel:
a. Disconnect the logo light cable (1).
b. Release the display panel cable from the clip (2) built into the display enclosure.
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c. Remove the six Phillips PM2.0×6.0 screws (1) that secure the display panel to
the display enclosure.
d. Lift the top edge of the display panel (2) until the webcamera/microphone module connector
is accessible.
e. Disconnect the webcamera/microphone module cable (3) from the webcamera/
microphone module.
f. Remove the display panel (2) from the display enclosure. The display panel is available
using spare part numbers 681991-001 (for use only on computer models equipped with a
17.3-in, AntiGlare, FHD display panel) and 681990-001 (for use only on computer models
equipped with a 17.3-in, BrightView, HD display panel).
9. If it is necessary to replace the display panel cable:
CAUTION: Be sure the work surface is clear of all tools, screws, and computer components
before turning the display panel upside down on the work surface.
a. Turn the display panel upside down, with the top edge toward you.
b. Detach the webcamera/microphone module cable (1) from the rear surface of the display
panel. (The webcamera/microphone module cable is attached to the display panel by
double-sided tape.) Detach the display panel cable (2) from the rear surface of the display
panel. (The display panel cable is attached to the display panel by double-sided tape.)
Release the adhesive support strip (3) that secures the display panel cable connector to
the display panel.
c. Release the handle (4) that secures the display panel cable connector to the display panel.
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d. Disconnect the display panel cable (5) from the display panel. The display panel cable is
available using the following spare part numbers:
●
682226-001—Display panel cable for use only on computer models equipped with an
Intel processor, an FHD display assembly, and a graphics subsystem with
discrete memory
●
●
681972-001—Display panel cable for use only on computer models equipped with an
FHD display assembly and a graphics subsystem with UMA memory
684140-001—Display panel cable for use only on computer models equipped with an
Intel processor, an HD display assembly, and a graphics subsystem with
discrete memory
●
684139-001—Display panel cable for use only on computer models equipped with an
Intel processor, an HD display assembly, and a graphics subsystem with UMA memory
10. If it is necessary to replace the webcamera/microphone module:
a. Release the clips (1) that secure the webcamera/microphone module to
the display enclosure.
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b. Remove the webcamera/microphone module (2) from the display enclosure. The
webcamera/microphone module is available using the following spare part number
682045-001.
11. If it is necessary to replace the hinges:
a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the hinges to the display panel.
b. Remove the display hinges (2) from the display panel. The hinges are available using spare
part number 681977-001.
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12. If it is necessary to replace the wireless antenna cables and transceivers:
a. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless
antenna transceivers are attached to the display enclosure with double-sided tape.)
b. Release the wireless antenna cables from the clips (2) built into the display enclosure.
c. Remove the wireless antenna cables and transceivers (3). The wireless antenna cables
and transceivers are available in the Antenna Kit, spare part number 681968-001.
13. If it is necessary to replace the display speakers:
a. Release the display speaker cables from the clips (1) and routing channels built into the
display enclosure. Remove the Phillips PM2.0×3.0 screw (1) that secures the display
speakers to the display enclosure.
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5 Using Setup Utility (BIOS) and
System Diagnostics
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility
(BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the
amount of system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed
on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn
+esc (if you are already in Windows) or by using Setup Utility (BIOS).
1. Start Setup Utility (BIOS).
2. Use the arrow keys to select Main.
3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select
Exit Discarding Changes, and then press enter.
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Downloading a BIOS update
CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation,
download and install a BIOS update only when the computer is connected to reliable external power
using the AC adapter. Do not download or install a BIOS update while the computer is running on
battery power, docked in an optional docking device, or connected to an optional power source.
During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, select the HP Support Assistant app.
2. Select Updates and tune-ups, and then select Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. Make a note of the date, name, or other identifier. You may need this
information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1. From the Start screen, type e, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
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Using System Diagnostics
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly.
To start System Diagnostics:
1. Turn on or restart the computer, quickly press esc, and then press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test while it is running, press esc.
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6 Specifications
Computer specifications
Metric
U.S.
Dimensions
Width
41.6 cm
16.38 in
Depth
27.4 cm
10.79 in
Height (front to back)
Weight
3.15 to 3.52 cm
1.24 to 1.39 in
Dual hard drive
Single hard drive
Input power
Operating voltage and current
3.15 kg
3.27 kg
6.95 lb
7.21 lb
18.5 V dc @ 3.5 A – 65 W
19 V dc @ 4.74 A – 90 W
18.5 V dc @ 6.5 A – 120 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
Temperature
Operating
5°C to 35°C
41°F to 95°F
-4°F to 140°F
Nonoperating
-20°C to 60°C
Relative humidity (noncondensing)
Operating
10% to 90%
5% to 95%
Nonoperating
Maximum altitude (unpressurized)
Operating
-15 m to 3,048 m
-50 ft to 10,000 ft
Computer specifications
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Metric
U.S.
Nonoperating
-15 m to 12,192 m
-50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this
range of temperatures.
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17.3-inch display specifications
Metric
U.S.
Dimensions
Height
23.3 cm
9.17 in
Width
39.8 cm
15.67 in
17.29 in
Diagonal
43.9 cm
Number of colors
Contrast ratio
Brightness
Up to 16.8 million
200:1 (typical)
250 nits (typical: UWVA, FHD, AntiGlare) or 200 nits (typical:
SVA, HD, BrightView)
Pixel resolution
Pitch
0.23868 × 0.23868 mm
Format
1920×1080 (UWVA, FHD, AntiGlare) or 1366×768 (SVA, HD,
BrightView)
Configuration
RGB vertical stripe
Backlight
LED
Character display
Total power consumption
Viewing angle
80 × 25
2.0 W
65° horizontal, 50° vertical (typical)
17.3-inch display specifications
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Hard drive specifications
1-TB*
750-GB**
640-GB**
500-GB**
320-GB**
Dimensions
Height
12.7 mm
9.5 mm
9.5 mm
9.5 mm
9.5 mm and
7.0 mm
Length
100.2 mm
69.9 mm
152 g
100.2 mm
69.9 mm
110 g
100.4 mm
69.9 mm
110 g
100.4 mm
69.9 mm
110 g
100.4 mm
69.9 mm
110 g
Width
Weight
Interface type
Transfer rate
Synchronous (maximum)
Security
SATA
SATA
SATA
SATA
SATA
97 MB/sec
ATA security
97 MB/sec
ATA security
97 MB/sec
ATA security
97 MB/sec
ATA security
97 MB/sec
ATA security
Seek times (typical read, including setting)
Single track
2.0 ms
2.0 ms
1.5 ms
1.5 ms
1.5 ms
Average (read/write)
Maximum
12/16 ms
21 ms
12/16 ms
22 ms
11/13 ms
221 ms
11/13 ms
22 ms
11/13 ms
22 ms
Logical blocks
1,953,525,168
1,465,149,168
1,282,009,226
5400 rpm
976,773,168
628,142,448
Disk rotational speed 5400 rpm
7200 and
5400 rpm
7200 and
5400 rpm
7200 and
5400 rpm
Operating
0°C to 60°C (32°F to 140°F)
temperature
*1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
**1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
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7 Backing up, restoring, and
recovering
Your computer includes tools provided by HP and the operating system to help you safeguard your
information and retrieve it if you ever need to. These tools will help you return your computer to a
proper working state or even back to the original factory state, all with simple steps.
This chapter provides information about the following processes:
●
●
Creating recovery media and backups
Restoring and recovering your system
NOTE: This guide describes an overview of backing up, restoring and recovering options. For more
details about the tools provided, see Help and Support. From the Start screen, type h, and then select
Help and Support.
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1. After you successfully set up the computer, create HP Recovery media. This step creates a backup
of the HP Recovery partition on the computer. The backup can be used to reinstall the original
operating system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
●
●
●
System Recovery—Reinstalls the original operating system and the programs that were
installed at the factory.
Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers
and software, but not other software applications.
Factory Reset—Restores the computer to the state its original factory state by deleting all
information from the hard drive and re-creating the partitions. Then it reinstalls the operating
system and the software that was installed at the factory.
Creating recovery media and backups
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2. As you add hardware and software programs, create system restore points. A system restore point
is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.
A system restore point contains information that Windows uses, such as registry settings. Windows
creates a system restore point for you automatically during a Windows update and during other
system maintenance (such as a software update, security scanning, or system diagnostics). You
can also manually create a system restore point at any time. For more information and steps for
creating specific system restore points, see Windows Help and Support. From the Start screen,
type h, and then select Help and Support.
3. As you add photos, video, music, and other personal files, create a backup of your personal
information. Windows File History can be set to regularly and automatically back up files from
libraries, Desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and
they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore
the files that you backed up using File History. Restoring files is also useful if you ever choose to
reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager.
NOTE: File History is not enabled by default, so you must turn it on.
For more information and steps for enabling Windows File History, see Windows Help and
Support. From the Start screen, type h, and then select Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the
hard drive becomes corrupted. System recovery reinstalls the original operating system and the
software programs installed at the factory, and then configures the settings for the programs. HP
Recovery media can also be used to customize the system or aid in the replacement of a hard drive.
●
●
●
Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and
keep them in a safe place.
HP Recovery Manager examines the computer and determines the required storage capacity for
the blank USB flash drive or the number of blank DVD discs that will be required.
To create recovery discs, your computer must have an optical drive with DVD writer capability,
and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, DVD+R DL discs. Do not use
rewritable discs such as CD RW, DVD RW, double-layer DVD RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or instead you can use a
high-quality blank USB flash drive.
●
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs, or you can obtain recovery discs for your computer from the
drive, it must be connected directly to a USB port on the computer; the drive cannot be connected
to a USB port on an external device, such as a USB hub.
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●
Be sure that the computer is connected to AC power before you begin creating the
recovery media.
●
●
The creation process can take up to an hour or more. Do not interrupt the creation process.
If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Recovery Media Creation, and follow the on-screen instructions to continue.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your
situation and level of expertise:
●
If you need to restore your personal files and data, you can use Windows File History to restore
your information from the backups you created. For more information and steps for using File
History, see Windows Help and Support. From the Start screen, type h, and then select Help
and Support.
●
If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application
or driver.
From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers
and Applications Reinstall, and follow the on-screen instructions.
●
●
If you want to restore the system to a previous state without losing any personal information,
Windows System Restore is an option. System Restore allows you to restore without the
requirements of Windows Refresh or a reinstallation. Windows creates system restore points
automatically during a Windows update and other system maintenance events. Even if you did not
manually create a restore point, you can choose to restore to a previous point, automatically
created. For more information and steps for using Windows System Restore, see Windows Help
and Support. From the Start screen, type h, and then select Help and Support.
If you want a quick and easy way to recover the system without losing your personal information,
settings, or apps that came preinstalled on your computer or were purchased from the Windows
Store, consider using Windows Refresh. This option does not require backing up data to another
●
●
If you want to reset your computer to its original state, Windows provides an easy way to remove
all personal data, apps, and settings, and reinstall Windows.
If you want to reset your computer using a minimized image, you can choose the HP Minimized
Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media.
Restore and recovery
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Minimized Image Recovery installs only drivers and hardware-enabling applications. Other
applications included in the image continue to be available for installation through the Drivers and
Applications Reinstall option in HP Recovery Manager.
●
●
●
If you want to recover the computer's original factory partitioning and content, you can choose the
System Recovery option from the HP Recovery media. For more information, see Recovering using
If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to
restore the factory image to the replacement drive. For more information, see Recovering using HP
If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager
offers the Remove Recovery Partition option.
Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
IMPORTANT: Refresh removes any traditional applications that were not originally installed on the
system at the factory.
NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a
quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling
traditional applications. From the Start screen, type h, and then select Help and Support.
NOTE: You may be prompted for your permission or password when using Refresh. See Windows
Help and Support for more information. From the Start screen, type h, and then select
Help and Support.
To start Refresh:
1. On the Start screen, point to the far-right upper or lower corner of the screen to display
the charms.
2. Click Settings.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen.
4. Under Refresh your PC without affecting your files, select Get started, and follow the
on-screen instructions.
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Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove
personal information before you give away or recycle your computer. The process described in this
section provides a speedy, simple way to return the computer to its original state. This option removes
all personal data, apps, and settings from your computer, and reinstalls Windows.
IMPORTANT: This option does not provide backups of your information. Before using this option,
back up any personal information you wish to retain.
You can initiate this option by using the f11 key or from the Start screen.
To use the f11 key:
1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select Reset your PC, and follow the on-screen instructions.
To use the Start screen:
1. On the Start screen, point to the far-right upper or lower corner of the screen to display
the charms.
2. Click Settings.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen.
4. Under Remove everything and reinstall Windows, select Get started, and follow the
on-screen instructions.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state. Using
the HP Recovery media you created, you can choose from one of the following recovery options:
●
●
●
System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and
software, but not other software applications.
Factory Reset—Restores the computer to the state its original factory state by deleting all
information from the hard drive and re-creating the partitions. Then it reinstalls the operating
system and the software that was installed at the factory.
The HP Recovery partition (select models only) allows Minimized Image Recovery.
Restore and recovery
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What you need to know
●
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's
website or reinstall the software from the media provided by the manufacturer.
●
Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
●
●
●
HP Recovery media must be used if the computer hard drive fails.
To use the Factory Reset or System Recovery options, you must use HP Recovery media.
If the HP Recovery media do not work, you can obtain recovery media for your system from the HP
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data.
Before beginning recovery, back up any personal data you wish to retain.
Using the HP Recovery partition to recover a minimized image
(select models only)
The HP Recovery partition (select models only) allows you to perform a minimized image recovery
without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be
used if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select HP Recovery Manager, and follow the on-screen instructions.
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Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system
does not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal files.
2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an
optional external optical drive, and then restart the computer.
– or –
Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then
restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the
3. Follow the on-screen instructions.
Changing the computer boot order
If computer does not restart in HP Recovery Manager, you can change the computer boot order, which
is the order of devices listed in BIOS where the computer looks for startup information. You can change
the selection for an optical drive or a USB flash drive.
To change the boot order:
1. Insert the HP Recovery media you created.
2. Restart the computer.
3. Press and hold esc while the computer is restarting, and then press f9 for boot options.
4. Select the optical drive or USB flash drive you want to boot from.
5. Follow the on-screen instructions.
Removing the HP Recovery partition
HP Recovery Manager software allows you to remove the HP Recovery partition to free up
hard drive space.
IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh,
the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option
for minimized image recovery. Create HP Recovery media before removing the Recovery partition to
Follow these steps to remove the HP Recovery partition:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and follow the on-screen instructions to continue.
Restore and recovery
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8 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or
region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.
●
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage
rating of 125 or 250 V AC, as required by the power system of each country or region.
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
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Requirements for specific countries and regions
Country/region
Accredited agency
Applicable note number
Australia
EANSW
OVE
1
1
1
2
1
1
1
1
1
3
1
1
5
4
1
1
4
1
2
Austria
Belgium
CEBC
CSA
Canada
Denmark
DEMKO
FIMKO
UTE
Finland
France
Germany
VDE
Italy
IMQ
Japan
METI
KEMA
NEMKO
COC
EK
The Netherlands
Norway
The People's Republic of China
South Korea
Sweden
SEMKO
SEV
Switzerland
Taiwan
BSMI
BSI
The United Kingdom
The United States
UL
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug
must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
Requirements for specific countries and regions
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9 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose
of the battery in general household waste. Follow the local laws and regulations in your area for
battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries. For more information about recycling programs, see the HP Web site at
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Index
A
buttons
display
components 11
specifications 105
display assembly
AC adapter, spare part numbers
antenna
power 12
TouchPad 14
removal 92
C
locations 11
Card Reader board
removal 88
components
removal 98
subcomponents 29
display bezel
Antenna Kit, spare part number
removal 93
display bezel, spare part number
display enclosure, spare part
number 35, 38
display enclosure, spare part
numbers 30
display hinge
bottom 20
button 12
display 11
front 16
keys 13
left-side 17
lights 15
rear 19
right-side 18
speakers 12
TouchPad 14
B
base enclosure, spare part
numbers 27, 40
battery
removal 97
Display Hinge Kit, spare part
number 29, 35, 97
display panel
removal 47
Blu-ray Disc R/RW with SuperMulti
Drive
removal 94
computer
precautions 42
removal 53
specifications 103
connectors, service
considerations 42
display panel cable
removal 95
Display Screw Kit, spare part
number 30, 36
display speakers
removal 98
Blu-ray Disc ROM with SuperMulti
DVD R/RW Double-Layer Drive
precautions 42
removal 53
D
Index
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DVD RW Double-Layer SuperMulti
Drive
hard drive connector cable
illustrated 31
removal 51
Hard Drive Hardware Kit
contents 31
webcam 11
wireless 15
precautions 42
removal 53
M
mass storage device, precautions
memory module
E
removal 55
I
microphone
location 11
J
F
jacks
fan/heat sink assembly
removal 81
fingerprint reader board
audio-in 17
audio-out 17
headphone 17
microphone 17
network 17
RJ-45 17
removal 69
N
K
keyboard
O
removal 59
operating system, product
description 9
optical drive
front speakers
location 18
removal 67
keys
precautions 42
removal 53
Action 13
b 13
G
guidelines
esc 13
fn 13
optical drive bezel
illustrated 31
removal 54
optical drive bracket
illustrated 31
equipment 45
grounding 43
packaging 44
transporting 44
workstation 44
L
removal 54
lights
optical drive connector cable
illustrated 31
H
hard drive
removal 90
precautions 42
removal 48
mute 15
TouchPad 14
hard drive bracket
illustrated 31
removal 51
P
118
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plastic parts, service
considerations 41
pointing device, product
description 8
video 7
wireless 7
removal 89
system board
removal 77
ports
R
removal/replacement
preliminaries 41
procedures 46
HDMI 17
monitor 17
USB 17, 18
T
Thermal Pad Kit, spare part
number 26, 37, 78
power button board
removal 68
power connector cable
removal 75
power cord
power requirements, product
description 8
top cover
RTC battery
removal 63
removal 52
TouchPad button board
removal 70
S
service considerations
cables 42
connectors 42
service cover
location 20
removal 49
serviceability, product description
U
processor
USB board
removal 85
removal 73
product description
V
audio 7
chipset 3
Ethernet 7
graphics 3
keyboard 8
microphone 7
ports 8
processors 1
security 9
serviceability 9
solid-state drive
removal 72
W
webcam 11
webcamera/microphone module
removal 96
wireless antenna
speakers
location 11, 12
removal 67, 89, 98
specifications
computer 103
display 105
subwoofer
locations 11
removal 98
Wireless Antenna Kit, spare part
number 35
location 20
Index
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