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Quick Setup & Getting Started
HP Business PCs and Personal
Workstations
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© Copyright 2009 Hewlett-Packard Development
Company, L.P. The information contained herein
is subject to change without notice.
Microsoft, Windows, Windows Vista, and
Windows 7 are either trademarks or registered
trademarks of Microsoft Corporation in the United
States and/or other countries.
The only warranties for HP products and services
are set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
This document contains proprietary information
that is protected by copyright. No part of this
document may be photocopied, reproduced, or
translated to another language without the prior
written consent of Hewlett-Packard Company.
Quick Setup & Getting Started
HP Business PCs and Personal Workstations
Second Edition (November 2009)
Document Part Number: 581003-002
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About This Book
WARNING! Text set off in this manner indicates that failure to follow directions
could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions
could result in damage to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
Accessing User Guides and HP Diagnostics (Windows systems)
The menu and books are displayed in the language chosen during initial system
setup or as specified later in the Windows Regional Settings. If the Regional
Settings do not match one of the supported languages, the menu and books are
displayed in English.
To access HP user guides:
Select Start > All Programs > HP User Manuals.
To access Hewlett-Packard Vision Diagnostics:
Refer to Accessing Hewlett-Packard Vision Diagnostics in this guide.
To access the Safety and Comfort Guide:
Select Start > All Programs > HP Safety and Comfort Guide.
▲
▲
▲
Accessing User Guides (Linux systems)
Locate the desktop icon labeled HP User Manuals and double-click. Select the
folder for your language. Select the guide you wish to access.
How to Check Warranty and Support Entitlement
Your warranty is available on the hard drive (some models). To access your
warranty:
Select Start > All Programs > Warranty
▲
You may check your warranty entitlement by entering your product model number
and serial number at:
HP Care Pack Services registration can be checked at:
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Table of contents
Interpreting POST Diagnostic Front Panel LEDs and
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Quick Setup & Getting Started
Installing and Customizing the Software
If your computer was not shipped with a Microsoft operating system, some portions
of this documentation do not apply. Additional information is available in online help
after you install the operating system.
NOTE: If the computer was shipped with Windows Vista or Windows 7 loaded,
you will be prompted to register the computer with HP Total Care before installing
the operating system. You will see a brief movie followed by an online registration
form. Fill out the form, click the Begin button, and follow the instructions on the
screen.
CAUTION: Do not add optional hardware or third-party devices to the computer
until the operating system is successfully installed. Doing so may cause errors and
prevent the operating system from installing properly.
NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and
above the monitor to permit the required airflow.
Installing the Windows Operating System
The first time you turn on the computer, the operating system is installed
automatically. This process takes about 5 to 10 minutes, depending on which
operating system is being installed. Carefully read and follow the instructions on
the screen to complete the installation.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE
COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the computer
during the installation process may damage the software that runs the computer or
prevent its proper installation.
NOTE: If the computer shipped with more than one operating system language
on the hard drive, the installation process could take up to 60 minutes.
If your computer was not shipped with a Microsoft operating system, some portions
of this documentation do not apply. Additional information is available in online help
after you install the operating system.
Downloading Microsoft Windows Updates
1. To set up your Internet connection, click Start > Internet Explorer and follow
the instructions on the screen.
2. Once an Internet connection has been established, click the Start button.
3. Select the All Programs menu.
4. Click on the Windows Update link.
Installing and Customizing the Software
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In Windows Vista and Windows 7, the Windows Update screen appears.
Click view available updates and make sure all critical updates are selected.
Click the Install button and follow the instructions on the screen.
In Windows XP, you will be directed to the Microsoft Windows Update Web
site. If you see one or more pop-up windows that ask you to install a program
instructions on the Microsoft Web site to scan for updates and install critical
updates and service packs.
It is recommended that you install all of the critical updates and service packs.
5. After the updates have been installed, Windows will prompt you to reboot the
machine. Be sure to save any files or documents that you may have open
before rebooting. Then select Yes to reboot the machine.
Installing or Upgrading Device Drivers (Windows systems)
When installing optional hardware devices after the operating system installation is
complete, you must also install the drivers for each of the devices.
If prompted for the i386 directory, replace the path specification with C:\i386, or
use the Browse button in the dialog box to locate the i386 folder. This action points
the operating system to the appropriate drivers.
Obtain the latest support software, including support software for the operating
Download drivers and software (and firmware), enter the model number of the
computer, and press Enter.
Customizing the Monitor Display (Windows systems)
If you wish, you can select or change the monitor model, refresh rates, screen
resolution, color settings, font sizes, and power management settings. To do so,
right-click on the Windows Desktop, then click Personalize in Windows Vista and
Windows 7 or Properties in Windows XP to change display settings. For more
information, refer to the online documentation provided with the graphics controller
utility or the documentation that came with your monitor.
Launching Windows XP from Windows 7
Windows XP Mode for Windows 7 allows you to install and launch Windows XP
applications from the Windows 7 taskbar. This feature is available on some
computer models only.
To set up from a pre-installed Windows 7 desktop, click Start > Windows Virtual
PC > Virtual Windows XP and follow the instructions on the screen.
Accessing Disk Image (ISO) Files
There are disk image files (ISO files) included on your PC that contain the
installation software for additional software. These CD image files are located in
the folder C:\SWSetup\ISOs. Each .iso file can be burned to CD media to create an
installation CD. It is recommended that these disks be created and the software
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installed in order to get the most from your PC. The software and image file names
are:
Corel WinDVD SD and BD – installation software for WinDVD – used to play
DVD movies
●
HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic
activities on your PC
●
Setting up Red Hat Enterprise Linux (HP Workstations only)
HP offers an HP Installer Kit for Linux (HPIKL) to supplement Red Hat box sets and
help HP Linux customers customize their system image. The HPIKL contains the
HP driver CD and device drivers to successfully setup up the Red Hat Enterprise
Linux (RHEL) operating system, The HP Installer Kit for Linux CDs are currently
Installing with the HP Driver CD
To install the HP driver CD, see “Installing with the HP Installer Kit for Linux” in the
HP Workstations for Linux manual at http://www.hp.com/support/
Installing and Customizing Red Hat-enabled Workstations
Linux-enabled workstations require the HP Installer Kit and the purchase of a Red
Hat Enterprise Linux box set. The Installer kit includes the HP CDs necessary to
complete the installation of all versions of the Red Hat Enterprise Linux box set that
have been qualified to work on an HP workstation.
To use the drivers in the HP Installer kit for Linux other than RHEL, you must
manually extract the drivers from the HP Driver CD and install them. HP does not
test the installation of these drivers on other Linux distributions nor does HP support
this operation.
Verifying Hardware Compatibility
To see which Linux versions have been qualified to work on HP Workstations visit
Setting up Novell SLED (HP Workstations only)
To set up the SUSE Linux Enterprise Desktop (SLED) on systems preloaded with
the operating system:
1. Boot the workstation.
2. Start the Installation Settings and enter the password, network, graphics, time,
keyboard settings, and Novell Customer Center Configuration for the
workstation.
NOTE: During Installation Settings after the first time after booting the system the
Novell subscription can be activated from the Novell Customer Center
Configuration screen. Visit the full Novell Customer Center documentation at
Setting up Red Hat Enterprise Linux (HP Workstations only)
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Protecting the Software
To protect the software from loss or damage, keep a backup copy of all system
software, applications, and related files stored on the hard drive. Refer to the
operating system or backup utility documentation for instructions on making backup
copies of your data files.
If you cannot create system recovery CDs or DVDs, you can order a recovery disk
set from the HP support center. To obtain the support center telephone number for
Hewlett-Packard Vision Diagnostics (Windows systems)
NOTE: HP Vision Diagnostics is included on CD with some computer models
only.
The Hewlett-Packard Vision Diagnostics utility allows you to view information about
the hardware configuration of the computer and perform hardware diagnostic tests
on the subsystems of the computer. The utility simplifies the process of effectively
identifying, diagnosing, and isolating hardware issues.
The Survey tab is displayed when you invoke HP Vision Diagnostics. This tab shows
the current configuration of the computer. From the Survey tab, there is access to
several categories of information about the computer. Other tabs provide additional
information, including diagnostic test options and test results. The information in
each screen of the utility can be saved as an html file and stored on a diskette or
USB flash drive.
Use HP Vision Diagnostics to determine if all the devices installed on the computer
are recognized by the system and functioning properly. Running tests is optional
but recommended after installing or connecting a new device.
You should run tests, save the test results, and print them so that you have printed
reports available before placing a call to the Customer Support Center.
NOTE: Third party devices may not be detected by HP Vision Diagnostics.
Accessing HP Vision Diagnostics (Windows systems)
To access HP Vision Diagnostics, you must burn the utility onto a CD or copy it onto
a USB flash drive then boot to the CD or USB flash drive. It can also be downloaded
more information.
NOTE: HP Vision Diagnostics is included with some computer models only.
If you have already downloaded HP Vision Diagnostics to either a CD or USB Flash
drive, then begin the following procedure at step 2.
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1. In Windows Explorer, go to C:\SWSetup\ISOs and burn the file Vision
Diagnostics.ISO to a CD or copy it to a USB flash drive.
2. While the computer is on, insert the CD in the Optical Drive or USB flash drive
in a USB port on the computer.
3. Shut down the operating system and turn off the computer.
4. Turn on the computer. The system will boot into HP Vision Diagnostics.
NOTE: If the system does not boot to the CD in the optical drive or to the
USB flash drive, you may need to change the boot order in the Computer Setup
(F10) utility. Refer to the Maintenance and Service Guide (English only) for
more information.
5. At the boot menu, select either the HP Vision Diagnostics utility to test the
various hardware components in the computer or the HP Memory Test utility
to test memory only.
NOTE: The HP Memory Test is a comprehensive memory diagnostic utility
that is run as a stand-alone application, outside of HP Vision Diagnostics.
6. If running HP Vision Diagnostics, select the appropriate language and click
Continue.
7. In the End User License Agreement page, select Agree if you agree with the
terms. The HP Vision Diagnostics utility launches with the Survey tab
displayed.
Downloading the Latest Version of HP Vision Diagnostics
2. Click the Support & Drivers link.
3. Select Download drivers and software (and firmware).
4. Enter your product name in the text box and press the Enter key.
5. Select your specific computer model.
6. Select your OS.
7. Click the Diagnostic link.
8. Click the Hewlett-Packard Vision Diagnostics link.
9. Click the Download button.
NOTE: The download includes instructions on how to create the bootable CD or
the bootable USB flash drive.
Turning Off the Computer
To properly turn off the computer, first shut down the operating system software. In
Windows Vista, click Start, click the arrow on the lower right corner of the Start
menu, then select Shut Down. The computer automatically shuts down. In
Windows 7 and Windows XP Professional, click Start > Shut Down. In Windows
Turning Off the Computer
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XP Home, click Start > Turn Off Computer. In Linux systems, click Computer >
Shut Down.
Depending on the operating system, pressing the power button may cause the
computer to enter a low-power or “standby” state instead of automatically turning
the power off. This allows you to conserve energy without closing software
applications; later, you can start using the computer immediately without having to
restart the operating system and without losing any data.
CAUTION: Manually forcing the computer off will cause the loss of any unsaved
data.
To force the computer off manually and bypass the “standby state,” press and hold
the power button for four seconds.
On some models, you can reconfigure the power button to work in On/Off mode by
running Computer Setup. Refer to the Maintenance and Service Guide (English
only) for more information about using the Computer Setup utility.
Finding More Information
The following publications are available on the computer hard drive. To access the
publications, select Start > All Programs > HP User Manuals.
NOTE: Not all of the publications listed are included on all models.
Quick Setup & Getting Started—Helps you connect the computer and
peripheral devices and set up factory-provided software; also includes basic
troubleshooting information should you encounter any problems during initial
startup.
●
Hardware Reference Guide—Provides an overview of the product hardware,
as well as instructions for upgrading this series of computers; includes
information on RTC batteries, memory, and power supply.
●
●
Maintenance and Service Guide (English only)—Provides information on parts
removal and replacement, troubleshooting, Desktop Management, setup
utilities, safety, routine care, connector pin assignments, POST error
messages, diagnostic indicator lights and error codes.
Safety & Regulatory Information Guide—Provides safety and regulatory
information that ensures compliance with U.S., Canadian, and various
international regulations.
●
Before You Call for Technical Support
WARNING! When the computer is plugged into an AC power source, voltage is
always applied to the system board. To reduce the risk of personal injury from
electrical shock and/or hot surfaces, be sure to disconnect the power cord from the
wall outlet and allow the internal system components to cool before touching.
If you are having problems with the computer, try the appropriate solutions below
to try to isolate the exact problem before calling for technical support.
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Run the diagnostics utility. Refer to Hewlett-Packard Vision Diagnostics
(Windows systems) on page 4 for more information.
●
●
Run the Drive Protection System (DPS) Self-Test in Computer Setup. Refer
to the Maintenance and Service Guide (English only) for more information.
NOTE: The Drive Protection System (DPS) Self-Test software is available on
some models only.
Check the power LED on the front of the computer to see if it is flashing red.
The flashing lights are error codes that will help you diagnose the problem.
Refer to the Maintenance and Service Guide (English only) for details.
●
●
●
If the screen is blank, plug the monitor into a different video port on the
computer if one is available. Or, change out the monitor with a monitor that
you know is functioning properly.
If you are working on a network, plug another computer with a different cable
into the network connection. There may be a problem with the network plug
or cable.
If you recently added new hardware, remove the hardware and see if the
computer functions properly.
●
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●
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If you recently installed new software, uninstall the software and see if the
computer functions properly.
Boot the computer to the Safe Mode to see if it will boot without all of the drivers
loaded. When booting the operating system, use “Last Known Configuration.”
Refer to the comprehensive online technical support at http://www.hp.com/
●
●
Refer to the comprehensive Maintenance and Service Guide (English only)
for more detailed information.
To assist you in resolving problems online, HP Instant Support Professional Edition
provides you with self-solve diagnostics. If you need to contact HP support, use
HP Instant Support Professional Edition's online chat feature. Access HP Instant
the latest online support information, software and drivers, proactive notification,
and worldwide community of peers and HP experts.
If it becomes necessary to call for technical assistance, be prepared to do the
following to ensure that your service call is handled properly:
Be in front of your computer when you call.
●
●
Write down the computer serial number and product ID number, and the
monitor serial number before calling.
Spend time troubleshooting the problem with the service technician.
●
Before You Call for Technical Support
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Remove any hardware that was recently added to your system.
Remove any software that was recently installed.
●
●
NOTE: For sales information and warranty upgrades (HP Care Pack), call your
local authorized service provider or dealer.
Helpful Hints
If you encounter problems with the computer, monitor, or software, see the following
list of general suggestions before taking further action:
Check that the computer and monitor are plugged into a working electrical
outlet.
●
Check to see that the voltage select switch (some models) is set to the
appropriate voltage for your region (115V or 230V).
●
Check to see that the computer is turned on and the green power light is on.
Check to see that the monitor is turned on and the green monitor light is on.
●
●
●
Check the Power LED on the front of the computer to see if it is flashing. The
flashing lights are error codes that will help you diagnose the problem. Refer
to the Maintenance and Service Guide (English only) for details.
Turn up the brightness and contrast controls of the monitor if the monitor is
dim.
●
●
Press and hold any key. If the system beeps, then the keyboard should be
operating correctly.
Check all cable connections for loose connections or incorrect connections.
●
●
Wake the computer by pressing any key on the keyboard or pressing the power
button. If the system remains in suspend mode, shut down the computer by
pressing and holding the power button for at least four seconds. Then press
the power button again to restart the computer. If the system will not shut down,
unplug the power cord, wait a few seconds, then plug it in again. The computer
will restart if automatic start on power loss is set in Computer Setup. If it does
not restart, press the power button to start the computer.
Reconfigure your computer after installing a non–plug and play expansion
board or other option.
●
●
●
●
●
Be sure that all the needed device drivers have been installed. For example,
if you are using a printer, you need a driver for that model printer.
Remove all bootable media (diskette, CD, or USB device) from the system
before turning it on.
If you have installed an operating system other than the factory-installed
operating system, check to be sure that it is supported on the system.
If the system has multiple video sources (embedded, PCI, or PCI-Express
adapters) installed (embedded video on some models only) and a single
monitor, the monitor must be plugged into the monitor connector on the source
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selected as the primary VGA adapter. During boot, the other monitor
connectors are disabled and if the monitor is connected into these ports, the
monitor will not function. You can select which source will be the default VGA
source in Computer Setup.
CAUTION: When the computer is plugged into an AC power source, there is
always voltage applied to the system board. You must disconnect the power cord
from the power source before opening the computer to prevent system board or
component damage.
Basic Troubleshooting
You can find troubleshooting information in the comprehensive Maintenance and
Service Guide (English only) available under the reference library at
and troubleshooting information, enter the model number of the computer, and
press Enter.
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes
If you see flashing LEDs on the front of the computer or if you hear beeps, see the
Maintenance and Service Guide (English only) for interpretation and recommended
action.
Using, Updating, and Maintaining Your PC (Windows 7
Systems)
Systems with Windows 7 provide a centralized location to easily manage your PC,
including the following:
View or change your computer name and other system settings
Add a device or printer and change other system settings
Get help and support for your specific model
●
●
●
●
●
Install HP support software for your computer
Purchase supplies and accessories for your computer
To access the centralized PC management location, click Start > Devices and
Printers then double-click on the picture of your PC.
Basic Troubleshooting
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