HP ProBook 4340s Notebook PC
HP ProBook 4341s Notebook PC
Maintenance and Service Guide
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
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Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 6
Left ..................................................................................................................................................... 12
3 Illustrated parts catalog ............................................................................................................................... 14
Service tag ......................................................................................................................................... 14
4 Removal and replacement procedures ....................................................................................................... 25
Cables and connectors ..................................................................................... 26
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5 Computer Setup (BIOS) and Advanced System Diagnostics ................................................................... 79
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6 Specifications ................................................................................................................................................ 86
7 Backup and recovery .................................................................................................................................... 92
8 Power cord set requirements ...................................................................................................................... 98
9 Recycling ..................................................................................................................................................... 101
Index ................................................................................................................................................................. 107
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1 Product description
Category
Description
Product Name
HP ProBook 4340s Notebook PC
HP ProBook 4341s Notebook PC
Intel® Core™ i7 processor, Quad Core (6-GB L3 cache)
3612QM, 2.10-GHz processor
Processors
Intel Core i5 processors, Dual Core (3-MB L3 cache)
3360M, 2.80-GHz processor
3320M, 2.60-GHz processor
Intel Core i3 processors (3-MB L3 cache)
3110M, 2.40-GHz processor
2450M, 2.50-GHz processor
2370M, 2.40-GHz processor
2350M, 2.30-GHz processor
Intel Pentium processor, Dual Core (2-MB L3 cache)
B980, 2.40-GHz processor
B970, 2.30-GHz processor
Intel Celeron processor (2-MB L3 cache)
B840, 1.90-GHz processor
Chipset
Mobile Intel HM76 chipset
Graphics
Intel HD Graphics (UMA)
AMD Radeon™ HD 7570M, 1-GB (discrete)
All display assemblies include 2 wireless local area network (WLAN) antennas
33.8-cm (13.3-inch) HD, 1366x768, includes camera
Panel
Memory
Two customer-accessible/upgradeable memory module slots supporting up to 8 GB
of RAM
Supports dual-channel memory
PC3-10600, 1333-MHz, DDR3
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Category
Description
Supports the following configurations:
●
●
●
●
●
8192 (4096 × 2; dual channel)
6144 (4096 + 2048; dual channel)
4096 (2048 × 2; dual channel)
4096 (4096 × 1)
2048 (2048 × 1)
Hard drives
Supports 7-mm, 6.35-cm (2.50-in) SATA hard drives with HP 3D DriveGuard
Customer-accessible
Supports the following drives:
●
●
●
500-GB, 5400-rpm
320-GB, 7200-rpm
320-GB, 5400-rpm
Fixed optical drives
Supports the following 12.7-mm SATA optical drives:
●
●
●
DVD-ROM
DVD+/-RW SuperMulti DL
Blu-ray ROM DVD+/-RW SuperMulti DL
Supports no optical drive option
Audio/Visual
Integrated dual-array microphone (webcam models only)
Integrated mono (non-webcam models)
Stereo speakers (2)
Integrated webcam (720p HD)
Headphone and microphone jacks
Ethernet
Wireless
Realtek RTL8151FH-CG 10/100/1000
S3/S4/S5 wake on LAN (AC mode only)
Integrated WLAN options by way of wireless module:
Two WLAN antennas built into display assembly
Supports “no WLAN/No BT” option
Supports the following WLAN formats:
●
●
●
●
●
●
Ralink 802.11 b/g/n 1×1
Atheros 802.11 b/g/n 1×1
Atheros 802.11 b/g/n + BT Combo
Broadcom 802.11 b/g/n + BT Combo
Intel 802.11 a/b/g/n 2×2 + BT Combo
Intel 802.11 b/g/n + BT Combo
2
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Category
Description
Integrated WWAN options by way of wireless module:
Two WWAN antennas built into display assembly (world-wide 5 band, configured
with panels)
Subscriber identity module (SIM) security
Supports “no WWAN” option
Supports the following WWAN modules:
●
●
Sierra MC8355 (Gobi 3000) HSPA/CDMA with GPS
Ericsson 5321 HSPA+ with GPS
Integrated personal area network (PAN) options by way of WLAN/Bluetooth®
combo card:
Bluetooth 4.0 only supported by combo card
6-in-1 Digital Media Reader Slot
Audio-in (stereo microphone)
Audio-out (stereo headphone)
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (3)
External media card
Ports
USB 3.0 (1)
VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75-GHz (hot plug/
unplug with auto-detect)
HDMI
Multi-pin AC port
Full-sized keyboard
Keyboard/pointing devices
Power requirements
Touchpad includes: supports 2-way scroll with legend, taps enabled by default, 2-
finger scrolling and zoom enabled by default
Smart AC adapter with localized cable plug support (3-wire plug with ground pin):
90-W
65-W
6-cell, 51-Wh Li-ion battery (In-line cavity)
Integrated fingerprint reader
Security
Intel AT support
Support Kensington security lock
Support no fingerprint reader option
Preinstalled:
Operating system
Windows 7 Professional 32 with Microsoft Basics (Japan only)
Windows 7 Professional 64 with Microsoft Basics
Windows 7 Home Premium 64 with Microsoft Basics
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Category
Description
Novell™: SuSE Linux™ – SLED 11, 64-bit, SP2 (not available with WWAN)
FreeDOS
Preinstalled with Microsoft Office:
Windows 7 Professional 64 with Microsoft Office 2010 Starter (not for Japan)
Windows 7 Professional 64 with Microsoft Office 2010 Starter - PPP (EDGI)
Windows 7 Professional 64 with Microsoft Office 2010 Starter - MSNA (not for
Japan)
Windows 7 Professional 64 with Microsoft Office 2010 Personal (Japan only)
Windows 7 Professional 64 with Microsoft Office 2010 Home & Business (Japan
only)
Windows 7 Professional 64 with Microsoft Office 2010 Professional (Japan only)
Windows 7 Professional 32 with Microsoft Office 2010 Personal (Japan only)
Windows 7 Professional 32 with Microsoft Office 2010 Home & Business (Japan
only)
Windows 7 Professional 32 with Microsoft Office 2010 Professional (Japan only)
Windows 7 Home Premium 64 with Microsoft Office 2010 Starter - PPP (EDGI)
Windows 7 Home Premium 64 with Microsoft Office 2010 Starter (not for Japan)
Windows 7 Home Premium 64 with Microsoft Office 2010 Personal (Japan only)
Windows 7 Home Premium 64 with Microsoft Office 2010 Home & Business (Japan
only)
Windows 7 Home Premium 64 with Microsoft Office 2010 Professional (Japan only)
Windows 7 Home Basic 64 with Microsoft Office 2010 Starter - PPP (EDGI)
Windows 7 Home Basic 64 with Microsoft Office 2010 Starter (not for Japan)
Windows 7 Home Basic 64 with Microsoft Office 2010 Professional (Japan only)
Restore Media:
Windows 7 Professional 64
Windows 7 Professional 32
Windows 7 Home Premium 64
Windows 7 Home Basic 64
DRDVD Windows 7
Web-only support:
Windows 7 Home Basic 32
Windows 7 Home Premium 32
Windows 7 Professional 32
Windows XP Professional (discrete driver not supported)
Certified:
4
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2 External component identification
Display
Component
Description
(1)
(2)
(3)
WWAN antennas (2)* (select models only)
Send and receive wireless signals to communicate with wireless
wide-area networks (WWAN).
WLAN antennas (2)*
Send and receive wireless signals to communicate with wireless
local area networks (WLAN).
Internal microphone(s) (1 or 2 depending on
model)
Record sound.
(4)
(5)
Webcam light (select models only)
Webcam (select models only)
On: The webcam is in use.
Records video and captures still photographs.
To use the webcam, select Start > All Programs > Music,
Photos and Videos>WebCam Companion.
6
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Component
(6) Internal display switch
Description
Turns off the display or initiates Sleep if the display is closed
while the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety,
and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Top
TouchPad
Component
Description
(1)
(2)
TouchPad on/off button
TouchPad zone
Turns the TouchPad on and off.
Moves the pointer and selects or activates items on the
screen.
(3)
(4)
Left TouchPad button
Right TouchPad button
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.
Top
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Lights
Component
(1)
Description
Power light
●
●
●
On: The computer is on.
Blinking: The computer is in the Sleep state.
Off: The computer is off or in Hibernation.
(2)
(3)
Caps lock light
On: Caps lock is on.
Web browser light
●
●
On: The computer is on.
Off: The computer is off, in Suspend mode, or in
Hibernation.
(4)
(5)
Wireless light
●
White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
●
●
●
Amber: All wireless devices are off.
Amber: The TouchPad is off.
Off: The TouchPad is on.
TouchPad light
8
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Buttons, speakers, and fingerprint reader (select models only)
NOTE: Refer to the illustration that most closely matches your computer.
Component
(1)
Description
Power button
●
●
●
●
When the computer is off, press the button to turn on
the computer.
When the computer is on, press the button briefly to
initiate Sleep.
When the computer is in the Sleep state, press the
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
If the computer has stopped responding and Microsoft®
Windows® shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn off
the computer.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
To learn more about your power settings:
●
Select Start > Control Panel > System and
Security > Power Options.
●
Refer to the HP Notebook Reference Guide.
(2)
Speakers (2)
Produce sound.
Top
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Component
(3)
Description
Web browser button
Opens the default Web browser.
(4)
(5)
Wireless button
Turns the wireless feature on or off but does not establish a
wireless connection.
Fingerprint reader (select models only)
Allows a fingerprint logon to Windows, instead of a
password logon.
Keys
Component
(1)
Description
esc key
fn key
Displays system information when pressed in combination
with the fn key.
(2)
(3)
Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc
key, or other keys.
Windows logo key
Displays the Windows Start menu.
(4)
(5)
Function keys
Execute frequently used system functions when pressed in
combination with the fn key.
Embedded numeric keypad keys
When the keypad is turned on, it can be used like an
external numeric keypad.
Each key on the keypad performs the function indicated by
the icon in the upper-right corner of the key.
10 Chapter 2 External component identification
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Component
(6)
Description
Windows applications key
num lk key
Displays a shortcut menu for items beneath the cursor.
(7)
Turns the embedded numeric keypad on and off when
pressed in combination with the fn key.
Front
Component
(1)
Description
Drive light
●
●
White: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
NOTE: For information on HP 3D DriveGuard, refer
to the HP Notebook Reference Guide.
(2)
Media Card Reader
Supports the following digital card formats:
●
●
●
●
●
●
●
Memory Stick PRO
Memory Stick PRO Duo (needs an adapter)
MultiMediaCard (MMC)
MultiMediaCardplus (MMC+)
Secure Digital (SD) Card
Secure Digital High Capacity (SDHC) Card
Secure Digital Extra Capacity (SDXC) Card
(3)
Audio-out (headphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
(4)
Audio-in (microphone) jack
Connects an optional computer headset microphone, stereo
array microphone, or monaural microphone.
Front 11
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Left
Component
(1)
Description
Security cable slot
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
(2)
Vent
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(3)
(4)
External monitor port
RJ-45 (network) jack
Connects an external VGA monitor or projector.
Connects a network cable.
(5)
(6)
HDMI port
Connects an optional video or audio device, such as a
high-definition television, or any compatible digital or audio
device.
USB 3.0 ports (2)
Connect optional USB devices. For more information about
USB devices, see the HP Notebook Reference Guide.
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Right
Component
(1)
Description
USB 3.0 port
Connects an optional USB device. For more information
about USB devices, see the HP Notebook Reference
Guide.
(2)
(3)
USB 2.0 port
Connects an optional USB device. For more information
about USB devices, see the HP Notebook Reference
Guide.
Optical drive (select models only)
Reads an optical disc.
NOTE: On select models, the optical drive also writes to
an optical disc.
(4)
(5)
Optical drive light (select models only)
●
●
On: The optical drive is being accessed.
Off: The optical drive is idle.
Optical drive eject button (select models
only)
Releases the optical drive disc tray.
(6)
(7)
Power connector
Connects an AC adapter.
AC adapter/battery light
●
●
●
White: The computer is connected to external power
and the battery is charged from 90 to 99 percent.
Amber: The computer is connected to external power
and the battery is charged from 0 to 90 percent.
Blinking amber: A battery that is the only available
power source has reached a low battery level. When
the battery reaches a critical battery level, the battery
light begins blinking rapidly.
●
Off: The battery is fully charged.
Right 13
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3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
●
●
●
Product name (1). This is the product name affixed to the front of the computer.
Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product.
Part number/Product number (p/n) (3). This number provides specific information about the
product's hardware components. The part number helps a service technician to determine what
components and parts are needed.
●
●
Warranty period (4). This number describes the duration (in years) of the warranty period for the
computer.
Model description (select models only) (5). This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
14 Chapter 3 Illustrated parts catalog
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Item
(1)
Description
Spare part number
684251-001
Display panel, 33.8-cm (13.3-inch) HD, anti-glare
Keyboard (includes cable)
(2)
684252-xxx
(3)
Top cover (includes touchpad)
For use in models with a fingerprint reader
For use in models without a fingerprint reader
Audio board (includes cable)
684243-001
684244-001
684245-001
684248-001
684240-001
683862-001
(4)
(5)
(6)
(7)
(8)
RTC battery
Function board/Power button board (includes cables)
Fingerprint reader assembly (includes cable and bracket)
System board (includes replacement thermal material)
For use in models with discrete graphics
For use in models with UMA graphics
For use in Japan in models with UMA graphics
Speaker assembly
683855-001
683856-001
696335-001
684242-001
683859-001
669831-001
683857-001
(9)
(10)
(11)
(12)
(13)
Power connector cable (includes bracket and screws)
Battery, Li-ion, 6-cell, 51 WHr, 2.55 Ah
Base enclosure
Hard drive
500-GB, 5400-rpm
683802-001
634862-001
645193-001
684253-001
320-GB, 7200-rpm
320-GB, 5400-rpm
128-GB solid-state drive
(14)
(15)
(16)
WWAN modules
Ericsson F5321 HSPA+ with GPS
Sierra MC8355 (Gobi3000) HSPA/CDMA
Optical drive (includes bracket, bezel, and screws)
DVD±RW Double-Layer Drive
668969-001
634400-001
684249-001
684250-001
Blu-ray ROM DVD±RW SuperMulti DL Drive
WLAN module
Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter
Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter
Intel Centrino Wireless-N 2230
655795-001
657325-001
670290-001
16 Chapter 3 Illustrated parts catalog
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Item
Description
Spare part number
670292-001
Intel Centrino Advanced-N 6235
Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC
Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter
Latch Kit (includes knob, spring, and left and right latches)
Heat sink (includes replacement thermal material)
For use in models with discrete graphics
For use in models with UMA graphics
Memory modules
670691-001
675794-001
(17)
(18)
(19)
686319-001
683860-001
683861-001
4-GB (PC3-12800, 1600-MHz, DDR3)
2-GB (PC3-12800, 1600-MHz, DDR3)
Processor (includes replacement thermal material)
Intel Core i7 processor, quad core
3612QM, 2.1-GHz processor with 6-MB L3 cache
Intel Core i5 processors, dual core
3360M, 2.8-GHz processor with 3-MB L3 cache
3320M, 2.6-GHz processor with 3-MB L3 cache
2450M, 2.5-GHz processor with 3-MB L3 cache
Intel Core i3 processors, dual core
3110M, 2.3-GHz processor with 3-MB L3 cache
2370M, 2.4-GHz processor with 3-MB L3 cache
2350M, 2.3-GHz processor with 3-MB L3 cache
Intel Pentium processor, dual core
B980, 2.4-GHz, with 2-MB L3 cache
641369-001
652972-001
(20)
680647-001
681953-001
681952-001
676359-001
682417-001
677152-001
653340-001
692428-001
676785-001
B970, 2.3-GHz, with 2-MB L3 cache
Intel Celeron processor
B840, 1.9-GHz, with 2-MB L3 cache
664663-001
691116-001
(21)
Bottom door
Computer major components 17
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Display components
Item
(1)
Description
Spare part number
683858-001
Display bezel (includes screw covers)
Webcam module
(2)
683508-001
Display Hinge Kit
684239-001
(3)
(4)
Display hinge covers (left and right)
Display hinges (left and right)
Screw covers (not illustrated)
Plastics Kit
Item
Description
Spare part number
Plastics Kit
684241-001
(1)
(2)
Optical drive protective insert
Secure Digital card protective insert
18 Chapter 3 Illustrated parts catalog
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Mass storage devices
Description
Spare part number
(1)
Hard drives
500-GB, 5400-rpm
683802-001
634862-001
645193-001
684253-001
684238-001
320-GB, 7200-rpm
320-GB, 5400-rpm
128-GB solid-state drive
Hard Drive Hardware Kit (includes hard drive bracket and screws)
Optical drives (include bezel, bracket, and screws)
DVD±RW Double-Layer Drive
Blu-ray ROM DVD±RW SuperMulti DL Drive
(2)
684249-001
684250-001
Mass storage devices 19
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Miscellaneous parts
Description
Spare part number
Notebook combination lock
Cases
591699-001
Basic carrying case
Professional slim, top load case
Nylon case
455084-001
592923-001
612757-001
Mice
Mouse, optical
390632-001
434594-001
Mouse, optical, travel
AC adapters
65-W AC adapter
693711-001
693710-001
693712-001
693713-001
65-W AC adapter for use in India and the People's Republic of China
90-W AC adapter
90-W AC adapter for use in India and the People's Republic of China
Power cords:
For use in Australia
490371-011
490371-AA1
490371-021
490371-D61
490371-BB1
490371-291
490371-AR1
490371-AD1
490371-111
490371-AB1
490371-201
490371-031
490371-001
684246-001
684247-001
For use in the People's Republic of China
For use in Europe, the Middle East, and Africa
For use in India
For use in Israel
For use in Japan
For use in South Africa
For use in South Korea
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in the United Kingdom
For use in the United States
Rubber Kit (includes bezel screw covers and base enclosure screw plugs)
Screw Kit
20 Chapter 3 Illustrated parts catalog
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Sequential part number listing
CSR flag designations:
A = Mandatory
B = Optional
C = Service technician recommended
N = Non-user replaceable
Spare part
number
CSR
flag
Description
390632-001
434594-001
455084-001
490371-001
490371-011
490371-021
490371-031
490371-111
490371-201
490371-291
490371-AA1
490371-AB1
490371-AD1
490371-AR1
490371-BB1
490371-D61
591699-001
592923-001
612757-001
634400-001
634862-001
641369-001
645193-001
652972-001
653340-001
655795-001
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
N
A
Mouse, optical
Mouse, optical, travel
Basic carrying case
Power cord for use in North America
Power for cord use in Australia
Power for cord use in Europe, the Middle East, and Africa
Power cord for use in the United Kingdom
Power for cord use in Switzerland
Power cord for use in Thailand
Power for cord use in Japan
Power for cord use in the People's Republic of China
Power for cord use in Taiwan
Power for cord use in South Korea
Power for cord use in South Africa
Power cord for use in Israel
Power cord for use in India
Notebook combination lock
Professional slim, top load case
Nylon case
Sierra MC8355 (Gobi3000) HSPA/CDMA
320-GB, 7200-rpm hard drive, 7 mm
4-GB memory module (PC3-12800, 1600-MHz, DDR3)
320-GB, 5400-rpm hard drive, 7 mm
2-GB memory module (PC3-12800, 1600-MHz, DDR3)
Intel Core i3 processor, 2350M, 2.3-GHz processor, 3-MB L3 cache (includes thermal material)
Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter
Sequential part number listing 21
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Spare part
number
CSR
flag
Description
657325-001
664663-001
668969-001
669831-001
670290-001
670292-001
670691-001
675794-001
676359-001
676785-001
677152-001
680647-001
681952-001
681953-001
682417-001
683508-001
683802-001
683855-001
683856-001
683857-001
683858-001
683859-001
683860-001
683861-001
683862-001
684238-001
684239-001
A
N
A
A
A
A
A
A
N
N
N
N
N
N
N
N
A
N
N
N
N
N
N
N
N
N
N
Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter
Intel Celeron B840 processor, 1.9-GHz processor, 3-MB L3 cache (includes thermal material)
Ericsson F5321 HSPA+ with GPS
6-cell, 51 WHr, 2.55 Ah Li-ion battery
Intel Centrino Wireless-N 2230 WLAN card
Intel Centrino Advanced-N 6235 WLAN card
Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC
Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter
Intel Core i5 processor, 2450M, 2.5-GHz, 3-MB L3 cache (includes thermal material)
Intel Pentium processor, B970, 2.3-GHz, 2-MB L3 cache (includes thermal material)
Intel Core i3 processor, 2370M, 2.4-GHz, 3-MB L3 cache (includes thermal material)
Intel Core i7 processor, 3612QM, 2.1-GHz, 6-MB L3 cache (include thermal material)
Intel Core i5 processor, 3320M, 2.6-GHz, 3-MB L3 cache (include thermal material)
Intel Core i5 processor, 3360M, 2.8-GHz, 3-MB L3 cache (include thermal material)
Intel Core i3 processor, 3110M, 2.3-GHz, 3-MB L3 cache (include thermal material)
Webcam module
500-GB, 5400-rpm hard drive, 7 mm
System board for use in models with discrete graphics (includes replacement thermal material)
System board for use in models with UMA graphics (includes replacement thermal material)
Base enclosure
Display bezel (includes screw covers)
Power connector cable (includes bracket and screws)
Heat sink for use in models with discrete graphics (includes replacement thermal material)
Heat sink for use in models with UMA graphics (includes replacement thermal material)
Fingerprint reader assembly (includes cable)
Hard Drive Hardware Kit (includes hard drive bracket and screws)
Display Hinge Kit (includes left and right display hinges, left and right display hinge covers, bezel
screw covers, and screws)
684240-001
684241-001
684242-001
684243-001
684244-001
684245-001
N
N
N
N
N
N
Function board/Power button board (includes cable)
Plastics Kit (includes optical drive protective insert and Secure Digital card protective insert)
Speaker assembly
Top cover for use in models with a fingerprint reader (includes touchpad)
Top cover for use in models without a fingerprint reader (includes touchpad)
Audio board (includes cable)
22 Chapter 3 Illustrated parts catalog
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Spare part
number
CSR
flag
Description
684246-001
684247-001
684248-001
684249-001
684250-001
684251-001
684252-001
684252-031
684252-041
684252-051
684252-061
684252-071
684252-131
684252-141
684252-151
684252-171
684252-211
684252-251
684252-261
684252-271
684252-281
684252-291
684252-A41
684252-AB1
684252-AD1
684252-B31
684252-BA1
684252-BB1
684252-BG1
684252-D61
684252-DD1
684252-DH1
684252-FL1
684252-FP1
N
N
N
A
A
N
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
Rubber Kit (includes bezel screw covers and base enclosure screw plugs)
Screw Kit
RTC battery
DVD±RW Double-Layer Drive (includes bezel, bracket, and screws)
Blu-ray ROM DVD±RW SuperMulti DL Drive (includes bezel, bracket, and screws)
Display panel, 33.8-cm (13.3-inch), anti-glare
Keyboard for use in the United States
Keyboard for use in the United Kingdom
Keyboard for use in Germany
Keyboard for use in France
Keyboard for use in Italy
Keyboard for use in Spain
Keyboard for use inPortugal
Keyboard for use in Turkey
Keyboard for use in Greece
Keyboard for use in Saudi Arabia
Keyboard for use in Hungary
Keyboard for use in Russia
Keyboard for use in Bulgaria
Keyboard for use in Romania
Keyboard for use in Thailand
Keyboard for use in Japan
Keyboard for use in Belgium
Keyboard for use in Taiwan
Keyboard for use in South Korea
Keyboard for use in the Netherlands and Europe
Keyboard for use in Slovakia
Keyboard for use in Israel
Keyboard for use in Switzerland
Keyboard for use in India
Keyboard for use in Iceland
Keyboard for use in the Netherlands
Keyboard for use in the Czech Republic and Slovakia
Keyboard for use in Africa
Sequential part number listing 23
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Spare part
number
CSR
flag
Description
684253-001
686319-001
691116-001
692428-001
693710-001
693711-001
693712-001
693713-001
696335-001
A
N
A
N
A
A
A
A
N
128-GB solid-state drive
Latch Kit (includes knob, spring, and left and right latches)
Bottom door
Intel Pentium processor, B980, 2.4-GHz, 2-MB L3 cache (includes thermal material)
65-W AC adapter for use in India and the People's Republic of China
65-W AC adapter
90-W AC adapter
90-W AC adapter for use in India and the People's Republic of China
System board for use in Japan in models with UMA graphics
24 Chapter 3 Illustrated parts catalog
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4 Removal and replacement procedures
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
●
●
Flat-bladed screwdriver
Phillips P0 and P1 screwdrivers
Torx T8 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Preliminary replacement requirements 25
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Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to
unseat or seat the cables during removal and insertion. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in
such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex
cables with extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
26 Chapter 4 Removal and replacement procedures
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Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, and then degrade in the internal layers,
reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Use nonmagnetic tools.
Before touching an electronic component, discharge static electricity by using the guidelines
described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event
10%
40%
55%
Walking across carpet
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
15,000 V
5,000 V
800 V
7,500 V
3,000 V
400 V
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
700 V
400 V
4,000 V
5,000 V
20,000 V
11,000 V
2,000 V
3,500 V
7,000 V
5,000 V
Preliminary replacement requirements 27
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Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
Protect ESD-sensitive parts and assemblies with conductive or approved containers or
packaging.
●
●
●
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
Always be properly grounded when touching a component or assembly.
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive
foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
●
Cover the workstation with approved static-shielding material.
Use a wrist strap connected to a properly grounded work surface and use properly grounded
tools and equipment.
●
●
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe
materials.
●
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
●
●
Avoid contact with pins, leads, or circuitry.
Turn off power and input signals before inserting or removing connectors or test equipment.
28 Chapter 4 Removal and replacement procedures
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Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible
straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper
ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug
connectors, use alligator clips to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive strips
must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
●
●
●
●
●
●
●
●
●
●
●
Antistatic tape
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of one megohm resistance
Static-dissipative tables or floor mats with hard ties to the ground
Field service kits
Static awareness labels
Material-handling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Use
Voltage protection level
1,500 V
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Bags
Floor mats
Floor mats
7,500 V
5,000 V
Preliminary replacement requirements 29
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Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed,
replaced, or loosened when servicing the computer. Make special note of each screw and screw lock
size and location during removal and replacement.
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
●
●
●
Product name (1). This is the product name affixed to the front of the computer.
Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product.
Part number/Product number (p/n) (3). This number provides specific information about the
product's hardware components. The part number helps a service technician to determine what
components and parts are needed.
●
●
Warranty period (4). This number describes the duration (in years) of the warranty period for the
computer.
Model description (select models only) (5). This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
30 Chapter 4 Removal and replacement procedures
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Battery
Description
Spare part number
6-cell, 51 WHr, 2.55 Ah Li-ion battery
669831-001
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the battery:
1. Position the computer upside-down on a flat surface.
2. Slide the battery release latches (1) to release the battery.
NOTE: You can slide the battery release latches simultaneously or one at a time.
3. Tilt the battery upward (2) to remove it from the battery bay (3).
Install the battery by inserting it into the battery bay until you hear a click.
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Using the optional security screw
Use the optional security screw to lock the service door to the bottom of the computer. When not in
use the security screw can be stored inside the battery bay.
Remove the battery:
To use the security screw:
1. Remove the battery.
2. Remove the security screw from inside the battery bay (1) and insert it (2) to lock the service
door in place.
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Bottom door
Description
Spare part number
Bottom door
691116-001
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the bottom door:
1. Position the computer upside-down on a flat surface, with the battery bay toward you.
2. With the battery bay toward you, remove the security screw (1) (if the security screw is being
used). For additional information about the security screw, see Using the optional security screw
3. Slide the service door release latches (2) to release the service door.
NOTE: You can slide the service door release latches simultaneously or you can slide them
one at a time.
4. Slide the service door towards the front of the computer (3) and then lift it (4) away from the
computer.
Reverse the removal procedures to install the bottom door.
Component replacement procedures 33
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SIM
NOTE: This section applies only to computer models with WWAN capability.
NOTE: The SIM is provided by the end-user as a security measure for the WWAN module. The SIM
should be removed, placed into a static-dissipative container, and then replaced when the computer
is reassembled.
Before removing the SIM, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the SIM:
1. Unlock the SIM holder (1).
2. Rotate the SIM holder upright (2).
3. Remove the SIM (3) from the SIM holder.
Reverse this procedure to install the SIM.
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Optical drive
NOTE: All optical drive spare part kits include an optical drive bezel, bracket, and screws.
Description
Spare part number
684249-001
DVD±RW Double-Layer Drive
Blu-ray ROM DVD±RW SuperMulti DL Drive
684250-001
Before removing the optical drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the optical drive:
1. Position the computer upside-down with the right side toward you.
2. Remove the Phillips PM2.5×6.0 screw (1) that secures the optical drive to the computer.
3. Push the optical drive tab (2) to release the optical drive from the computer.
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4. Remove the optical drive (3) from the computer.
Reverse this procedure to install an optical drive.
36 Chapter 4 Removal and replacement procedures
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Hard drive
NOTE: All hard drive spare part kits include a hard drive bracket and screws.
Description
Spare part number
683802-001
500-GB, 5400-rpm hard drive, 7 mm
320-GB, 7200-rpm hard drive, 7 mm
320-GB, 5400-rpm hard drive, 7 mm
128-GB solid-state drive
634862-001
645193-001
684253-001
Hard Drive Hardware Kit (includes hard drive bracket and screws)
684238-001
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
NOTE: Instructions for removing the hard drive are imprinted on the service door.
Remove the hard drive:
1. Position the computer upside-down, with the battery bay toward you.
2. Remove the four Phillips PM2.5×2.5 screws (1) that secure the hard drive to the computer.
Component replacement procedures 37
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3. Pull the Mylar tab on the hard drive (2) toward the side of the computer to disengage the hard
drive from the connector, and then lift the hard drive out of the hard drive bay.
4. If it is necessary to replace the hard drive cover, lift the Mylar tab to unlock it.
5. Remove the four Phillips PM3.0×3.0 hard drive cover screws (1) that secure the cover to the
hard drive.
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6. Lift the top of the Mylar cover (2) from the drive, and then remove the cover from the hard drive
(3).
Reverse this procedure to reassemble and install the hard drive.
Memory modules
NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the
computer.
Description
Spare part number
652972-001
2-GB (PC3-12800, 1600-MHz, DDR3)
4-GB (PC3-12800, 1600-MHz, DDR3)
641369-001
Before removing the memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the memory module:
1. Position the computer upside-down with the battery bay toward you.
2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The edge of the module opposite the slot rises away from the computer.)
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3. Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the
memory module slot.
NOTE: The computer uses two memory sockets. The top socket houses the expansion
memory module and the bottom socket houses the primary memory module. The removal
procedure is the same for both memory sockets.
Reverse this procedure to install a memory module.
40 Chapter 4 Removal and replacement procedures
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WWAN module
CAUTION: The WWAN module and the WLAN module are not interchangeable.
Description
Spare part number
668969-001
Ericsson F5321 HSPA+ with GPS
Sierra MC8355 (Gobi3000) HSPA/CDMA
634400-001
Before removing the WWAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the WWAN module:
1. Position the computer upside-down.
2. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The
blue WWAN antenna cable is connected to the WWAN module “Aux” terminal.
3. Remove the two Phillips PM2.5×3.0 screws (2) that secure the WWAN module to the computer.
(The edge of the module opposite the slot rises away from the computer.)
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4. Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.
Figure 4-1 Removing the WWAN module
NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the
protective sleeves must be installed on the antenna connectors, as shown in the following
illustration.
Reverse this procedure to install the WWAN module.
42 Chapter 4 Removal and replacement procedures
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WLAN/Bluetooth combo card
The computer uses a card that provides both WLAN and Bluetooth functionality.
CAUTION: The WLAN module and the WWAN module are not interchangeable.
Description
Spare part number
655795-001
657325-001
670290-001
670292-001
670691-001
675794-001
Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter
Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter
Intel Centrino Wireless-N 2230
Intel Centrino Advanced-N 6235
Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC
Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the WLAN module:
1. Position the computer upside-down.
2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal
labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal
labeled “2”. If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN
antenna cable connects to the middle terminal on the WLAN module.
3. Remove the two Phillips PM2.5×3.0 screws (2) that secure the WLAN module to the computer.
(The edge of the module opposite the slot rises away from the computer.)
Component replacement procedures 43
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4. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the
protective sleeves must be installed on the antenna connectors, as shown in the following
illustration.
Reverse this procedure to install the WLAN module.
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Keyboard
Description
Spare part number
Keyboard
684252-xx1
Before removing the keyboard, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the keyboard:
1. Position the computer upside-down with the front toward you.
2. Remove the three Phillips PM2.5×6.0 screws that secure the keyboard to the computer.
3. Position the computer right-side up with the front toward you.
4. Open the computer as far as possible.
5. Slide the keyboard downward toward the palm rest (1).
Component replacement procedures 45
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6. Lift the top of the keyboard at an angle (2), and then pull the keyboard up to remove it from the
palm rest (3).
NOTE: Only pull the keyboard up enough to release it from the computer and flip it over onto
the palm rest. Under the keyboard, the cable is connected to the system board.
7. Rotate the keyboard until it rests on the palm rest (1), and then disconnect the keyboard cable
by lifting the keyboard connector latch (2), and then disconnecting the keyboard cable from the
system board (3).
8. Remove the keyboard.
Reverse this procedure to install the keyboard.
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Top cover
NOTE: All top cover spare part kits include a touchpad.
Description
Spare part number
684243-001
Top cover for use in models with a fingerprint reader (includes touchpad)
Top cover for use in models without a fingerprint reader (includes touchpad)
684244-001
Before removing the top cover, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
5. Remove the following components:
Remove the top cover:
1. Position the computer upside-down with the front toward you.
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2. Remove the following covers and screws that secure the top cover to the computer:
(1) 4 rubber screw covers
(2) 11 Torx T8M2.5×6.0 screws
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3. Remove the following screws that secure the top cover to the computer:
(1) 3 Phillips PM2.0×2.0 screws from the battery bay
(2) 3 Phillips PM2.0×2.0 screws from the optical drive bay
4. Position the computer upright with the front toward you.
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5. Disconnect the following cables from the system board:
(1) Power button/function board cable
(2) Audio board cable
(3) Fingerprint reader board cable
6. Remove the Torx T8M2.5×6.0 screw that secures the top cover to the computer.
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7. Pry up on the top of the top cover (1) to disengage it from the computer, and then remove the
top cover from the computer (2).
Reverse this procedure to install the top cover.
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Fingerprint reader board
NOTE: All fingerprint reader assembly spare part kits include cable, bracket, and screws)
Description
Spare part number
Fingerprint reader board (includes cable, bracket, and screws))
683862-001
Before removing the fingerprint reader board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
5. Remove the following components:
Remove the fingerprint reader board:
1. Position the top cover upside-down.
2. Remove the Phillips PM2.0×3.0 screw (1) that secures the fingerprint reader board bracket to
the top cover.
3. Slide the bracket toward the edge of the top cover (2), and then lift it off the top cover (3).
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4. Remove the reader board and cable assembly from the top cover (4).
Reverse this procedure to install the fingerprint reader board.
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Audio board
Description
Spare part number
Audio board (includes cable)
684245-001
Before removing the audio board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
5. Remove the following components:
Remove the audio board:
1. Position the top cover upside-down.
2. Disconnect the audio board cable (1).
3. Remove the two Phillips PM2.0×3.0 screws (2) that secure the audio board to the top cover.
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4. Rotate the audio board upward (3) and then remove it from the top cover.
Reverse this procedure to install the audio board.
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Function board/Power button board
Description
Spare part number
Function board/Power button board (includes cable)
684240-001
Before removing the function board and power button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
5. Remove the following components:
Remove the function board/power button board assembly:
1. Position the top cover upside-down.
2. Remove the three Phillips PM2.0×3.0 screws (1) that secure the boards to the top cover.
NOTE: The function board is secured with two screws. The power button board is secured with
one screw.
3. Remove the function board from the top cover (2).
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4. Remove the power button board from the top cover (3).
Reverse this procedure to install the function board/power button board.
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RTC battery
Description
Spare part number
RTC battery
684248-001
Before removing the RTC battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
5. Remove the following components:
Remove the RTC battery:
1. Position the computer upright with the front toward you.
2. Use a screwdriver to loosen the battery from the slot.
3. Lift the battery from the system board.
Reverse this procedure to install the RTC battery.
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Speaker assembly
Description
Spare part number
Speaker assembly
684242-001
Before removing the speaker assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
5. Remove the following components:
Remove the speaker assembly:
1. Position the computer upright with the front toward you.
2. Disconnect the speaker cable from the system board (1).
3. Remove the four Torx T8M2.5×6.0 screws (2) that secure the speaker assembly to the
computer.
4. Remove the tape (3) that secures the speaker cables to the computer.
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5. Lift the speakers from the computer (4).
Reverse this procedure to install the speaker assembly.
Latch assembly
NOTE: The Latch Kit includes the latch, knob, and spring.
Description
Spare part number
Latch Kit
686319-001
Before removing the latch assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
5. Remove the following components:
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NOTE: The latch assembly includes a small spring. Note the location of the spring.
Remove the latch assembly:
1. Position the computer right-side up, with the front toward you.
2. Detach the spring hook (1) from the tab on the base enclosure (2).
3. Rotate the latch (3) and lift it from the computer.
Reverse this procedure to install the latch assembly.
System board
NOTE: All system board spare part kits include replacement thermal material.
Description
Spare part number
683855-001
System board for use in models with discrete graphics
System board for use in models with UMA graphics
System board for use in Japan in models with UMA graphics
683856-001
696335-001
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
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5. Remove the following components:
When replacing the system board, be sure to remove the following components from the defective
system board and install on the replacement system board:
●
●
●
●
Remove the system board:
1. Position the computer upright with the front toward you.
2. Disconnect the display cable (1), speaker cable (2), and the power cable (3) from the system
board.
3. Remove the Phillips PM2.5×6.0 screw (1) that secures the system board to the base enclosure.
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4. Lift the right side of the system board up at an angle (2), and then lift the system board up and to
the right to remove it (3).
Reverse this procedure to install the system board.
Heat sink
NOTE: The fan and heat sink are combined into one assembly. All fan/heat sink spare part kits
contain replacement thermal material.
Description
Spare part number
683860-001
Heat sink for use in computers with discrete graphics
Heat sink for use in computers with UMA graphics
683861-001
Before removing the heat sink, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
5. Remove the following components:
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Remove the heat sink:
1. Position the system board upside-down with the front toward you.
2. To remove the UMA heat sink, skip to step 6.
3. To remove the discrete heat sink, disconnect the fan cable (1) from the system board.
4. Loosen the six captive Phillips screws (2) that secure the heat sink to the system board.
5. Lift the heat sink off the system board (3).
6. To remove the UMA heat sink, disconnect the fan cable (1) from the system board.
7. Loosen the four captive Phillips screws (2) that secure the heat sink to the system board.
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8. Lift the heat sink off the system board (3).
NOTE: For discrete models, thoroughly clean thermal material from the surfaces of the system
board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink
and processor spare part kits include thermal material.
NOTE: For UMA models, thoroughly clean thermal material from the surface of the system board
(1) and heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits
include thermal material.
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Reverse this procedure to install the heat sink.
NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-in) clearance on the left side of
the computer.
The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is
designed to turn on automatically when high temperature conditions exist. These conditions are
affected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is
displaced through the ventilation grill located on the left side of the computer.
Processor
NOTE: All processor spare part kits include replacement thermal material.
Description
Spare part number
Intel Core i7 processor, Quad Core
3612QM, 2.1-GHz processor with 6-MB L3 cache
Intel Core i5 processors, Dual Core
3360M, 2.8-GHz processor with 3-MB L3 cache
3320M, 2.6-GHz processor with 3-MB L3 cache
2450M, 2.5-GHz processor with 3-MB L3 cache
Intel Core i3 processors, Dual Core
3110M, 2.3-GHz processor with 3-MB L3 cache
2370M, 2.4-GHz processor with 3-MB L3 cache
2350M, 2.3-GHz processor with 3-MB L3 cache
Intel Pentium processor, Dual Core
B980, 2.4-GHz, with 2-MB L3 cache
680647-001
681953-001
681952-001
676359-001
682417-001
677152-001
653340-001
692428-001
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Description
Spare part number
B970, 2.3-GHz, with 2-MB L3 cache
Intel Celeron processor
B840, 1.9-GHz, with 2-MB L3 cache
676785-001
664663-001
Before removing the processor, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
5. Remove the following components:
f.
i.
Remove the processor:
1. Position the system board upside-down.
2. Use a flat-bladed screwdriver to turn the processor locking screw (1) one-half turn
counterclockwise until you hear a click.
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3. Lift the processor (2) straight up and remove it.
NOTE: The gold triangle (3) on the processor must be aligned with the triangle embossed on
the processor slot when you install the processor.
Reverse this procedure to install the processor.
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Display assembly
All display assemblies include WLAN antenna transceivers and cables. WWAN models include 2
WWAN antenna transceivers and cables.
Description
Spare part number
Display assembly, 33.8-cm (13.3-inch) HD, anti-glare
684251-001
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
5. Remove the following components:
f.
Remove the display assembly:
1. Position the computer upside down.
2. Remove the WLAN and WWAN antennas from the routing path (1) on the bottom of the
computer.
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3. Pull the antennas through the hole that leads to the top of the computer (2).
4. Open the computer as far as possible.
5. Disconnect the display cable (1) from the system board and make sure the antenna cables are
all pulled through the hole (2) that routes to the bottom of the computer.
6. Remove the three Torx T8M2.5×6.0 screws (1) that secure the display to the computer.
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7. Lift the display assembly straight up and remove it (2).
CAUTION: When installing the display assembly, be sure that the wireless antenna cables are
routed and arranged properly.
Failure to properly route the antennas can result in degradation of the computer's WLAN and
WWAN performance.
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8. If you need to remove the hinge covers from the display hinges, pull the hinges straight up and
off the display to remove them.
Display hinge covers are available in the Display Hinge Kit using spare part number
684239-001.
9. To replace the display bezel, remove the two screw covers (1) and the two Phillips PM2.5×4.0
screws (2) from the bottom corners of the display bezel.
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10. Flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom
(3) of the bezel until it disengages from the display enclosure.
11. Remove the display bezel (4).
The bezel is available using spare part number 683858-001.
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12. If it is necessary to replace the webcam module from the display enclosure, disconnect the cable
from the module (1), and then gently pull the module away from the double-sided tape on the
display enclosure (2).
The webcam module is available using spare part number 683508-001.
13. If it is necessary to replace the display hinges, remove the six Phillips PM2.5×3.0 screws that
secure the display hinges and panel to the display enclosure.
14. Remove the display hinges and panel from the display enclosure.
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15. Disconnect the display panel cable by rotating the display enclosure (1), lifting the tape (2) that
covers the connector, and disconnecting the cable from the panel (3).
16. Remove the two Phillips PM1.6×1.5 screws (1) that secure each display hinge to the display
panel.
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17. Remove the display hinges (2).
Display hinges are available in the Display Hinge Kit using spare part number 684239-001.
Reverse this procedure to reassemble and install the display assembly.
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Power connector
Description
Spare part number
Power connector cable (includes bracket and screws)
683859-001
Before removing the power cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
5. Remove the following components:
f.
Remove the power cable:
1. Position the computer upright with the front toward you.
2. Remove the Phillips PM2.5×4.0 screw (1) that secures the power connector bracket to the
computer.
3. Lift the bracket (2) out of the base enclosure.
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4. Remove the power cable assembly from the computer (3).
NOTE: Note the location of the cable routing channel for reassembly.
Reverse this procedure to install the power connector cable.
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5 Computer Setup (BIOS) and Advanced
System Diagnostics
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the
computer from operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup
only if USB legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
●
●
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter, or use a pointing device to click the item.
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and
then follow the on-screen instructions.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the
keyboard to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
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To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen
instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press
enter.
●
To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-left corner of the screen, and then follow the on-screen
instructions.
– or –
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press
enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select File > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and
then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory
settings.
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Updating the BIOS
The next sections describe different ways of updating the BIOS.
Downloading SoftPaqs to update the BIOS
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
To install BIOS updates from the HP website, follow the steps below:
1. Download the SoftPaq from the HP website.
2. Click Run, and then follow the on-screen instructions to update the BIOS.
NOTE: Some download packages contain a file named Readme.txt, which contains information
regarding installing and troubleshooting the file.
BIOS management using system diagnostics
1. Download the SoftPaq from the HP website.
NOTE: Verify that the UEFI system diagnostics is installed on your computer (or USB flash
drive).
2. Click Run, and then click Cancel at the Update/USB bootable dialog box.
4. Locate the .bin file in the ROMpaq folder (for example, 68CDD.bin) and then copy it to the
Hewlett-Packard\BIOS\New\ folder in either the HP_Tools partition of the hard drive, or the USB
flash drive.
5. Locate the .sig file in the ROM.cab file and rename it with the same prefix as the .bin file (for
example, 68CDD.sig). Copy the renamed file to the Hewlett-Packard\BIOS\New\ folder in either
the HP_Tools partition of the hard drive, or the USB flash drive.
6. Restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
7. Press f2 to enter Computer Setup.
8. Click BIOS Management from the menu and then select Update BIOS.
Using f10 setup to update the BIOS
1. Download the SoftPaq from the HP website.
NOTE: Verify that the UEFI system diagnostics is installed on your computer (or USB flash
drive).
2. Click Run, and then click Cancel at the Update/USB bootable dialog box.
4. Locate the .bin file in the ROMpaq folder (for example, 68CDD.bin) and then copy it to the
Hewlett-Packard\BIOS\New\ folder in either the HP_Tools partition of the hard drive, or the USB
flash drive.
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5. Locate the .sig file in the ROM.cab file and rename it with the same prefix as the .bin file (for
example, 68CDD.sig). Copy the renamed file to the Hewlett-Packard\BIOS\New\ folder in either
the HP_Tools partition of the hard drive, or the USB flash drive.
6. Restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
7. Press f10 to enter Computer Setup.
8. Click Update System BIOS, and then click Accept to update the BIOS.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing
fn+esc (if you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select File > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner
of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press
enter.
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Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Select Start > Help and Support > Maintain.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you
want to download.
3. At the download area, follow these steps:
a. Identify the BIOS update that is later than the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1. Open Windows Explorer by selecting Start > Computer.
2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
BIOS Setup Menu
The tables in this section provide an overview of the BIOS Setup menu options.
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Main menu
Select
System information
To do this
●
●
●
View and change the system time and date.
View identification information about your computer.
View specification information about the processor,
memory size, and system BIOS.
Security menu
Select
To do this
Administrator password
Power-on password
Control access to Setup Utility.
Control access to your computer.
Diagnostics menu
Select
To do this
Primary Hard Disk Self Test
Memory Test
Run a quick or comprehensive self-test on the hard drive.
Run a diagnostic test on the system memory.
Using Advanced System Diagnostics
Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer
hardware is functioning properly. The following diagnostic tests are available in Advanced System
Diagnostics:
●
●
●
Start-up test—This test analyzes the main computer components that are required to start the
computer.
Run-in test—This test repeats the start-up test and checks for intermittent problems that the
start-up test does not detect.
System Tune-Up—This group of additional tests checks your computer to make sure that the
main components are functioning correctly. System Tune-Up runs longer and more
comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface,
the battery (and battery calibration), video memory, and the WLAN module status.
●
Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all
data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move
the data to a good sector.
●
●
Memory test—This test analyzes the physical condition of the memory modules. If it reports an
error, replace the memory modules immediately.
Battery test—This test analyzes the condition of the battery and calibrates the battery if
necessary. If the battery fails the test, contact support to report the issue and purchase a
replacement battery.
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You can view system information and error logs in the Advanced System Diagnostics window.
To start Advanced System Diagnostics:
1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is
displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostics test while it is running, press esc.
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6 Specifications
Computer specifications
Metric
U.S.
Dimensions
Length
22.9 cm
9.0 in
Width
32.6 cm
12.8 in
Height (front to rear)
2.5 to 3.3 cm
1.0 to 1.3 in
4.5 lbs
Weight (equipped with optical drive, 1 SODIMM, hard drive, 2.0 kg
WLAN module, 6 cell battery)
Input power
Operating voltage
Operating current
19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W
4.74 A or 3.5 A
Temperature
Operating (not writing to optical disc)
Operating (writing to optical disc)
Nonoperating
0°C to 35°C
5°C to 35°C
-20°C to 60°C
32°F to 95°F
41°F to 95°F
-4°F to 140°F
Relative humidity
Operating
10% to 90%
5% to 95%
Nonoperating
Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia)
Nonoperating (14.7 to 4.4 psia)
Shock
-15 m to 3,048 m
-15 m to 12,192 m
50 ft to 10,000 ft
-50 ft to 40,000 ft
Operating
125 g, 2 ms, half-sine
200 g, 2 ms, half-sine
Nonoperating
Random vibration
Operating
0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep
rate
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Metric
U.S.
Nonoperating
1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within
this range of temperatures.
33.8-cm (13.3-in), HD display specifications
Metric
U.S.
Active diagonal size
Resolution
33.8-cm
13.3-in
1366x768 (HD)
293.38x165.02
118
Active area
PPI
Surface treatment
Contrast ratio
Anti-glare
300:1 (typical) – Anti-glare
16 ms
Response time
Brightness
200 nits (typical)
SVA
Viewing angle
Backlight
LED
Luminance uniformity @ 13 points
Lifetime (1/2 luminance)
Color coordinate (white)
Color tolerance (white)
Color tolerance (R, G, B)
Color gamut
1.4 (typ), 1.6 (max)
12,000 hours
(0.313, 0.329)
+/- 0.02
+/- 0.03
45% NTSC @CIE1931
33.8-cm (13.3-in), HD display specifications 87
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Hard drive specifications
320-GB*
Dimensions
Height
9.5 mm
70 mm
Width
Weight
92 g
Interface type
Transfer rate
SATA
100 MB/sec
ATA security
Security
Seek times (typical read, including setting)
Single track
1.5 ms
Average
13 ms
Maximum
27 ms
Logical blocks
Disc rotational speed
Operating temperature
625,142,448
5400 rpm or 7200 rpm
5°C to 55°C (41°F to 131°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive
specifications may differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
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DVD±RW and CD-RW SuperMulti DL Combo Drive
specifications
Applicable disc
Read:
Write:
CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-
ROM, CD-ROM XA, MIXED MODE CD, CD-I,
CD-I Bridge (Photo-CD, Video CD),
Multisession CD (Photo-CD, CD-EXTRA,
Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-
ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-
R, DVD-RW, DVD+R, DVD+RW, DVD-RAM
CD-R and CD-RW
DVD+R, DVD+RW, DVD-R, DVD-
RW, DVD-RAM
Center hole diameter
Disc diameter
Standard disc
Mini disc
1.5 cm (0.59 in)
12 cm (4.72 in)
8 cm (3.15 in)
1.2 mm (0.047 in)
0.74 µm
Disc thickness
Track pitch
Access time
Random
CD
DVD
< 175 ms
< 230 ms
< 335 ms
Full stroke
< 285 ms
Audio output level
Cache buffer
Data transfer rate
24X CD-ROM
8X DVD-ROM
24X CD-R
Line-out, 0.7 Vrms
2 MB
3,600 KB/sec
10,800 KB/sec
3,600 KB/sec
2,400 KB/sec
10,800 KB/sec
5,400 KB/sec
10,800 KB/sec
5,400 KB/sec
2,700 KB/sec
6,750 KB/sec
Multiword DMA Mode
< 15 seconds
< 6 seconds
16X CD-RW
8X DVD+R
4X DVD+RW
8X DVD-R
4X DVD-RW
2.4X DVD+R(9)
5X DVD-RAM
Transfer mode
Startup time
Stop time
DVD±RW and CD-RW SuperMulti DL Combo Drive specifications 89
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Blu-ray ROM DVD±RW SuperMulti DL Drive
Applicable disc
Read:
Write:
CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-R and CD-RW DVD+R, DVD+R(9),
CD-ROM, CD-ROM XA,
DVD+RW, DVD-R, DVD-R(9),DVD-RW,
DVD-RAM
MIXED MODE CD, CD-I, CD-I Bridge
(Photo-CD, Video CD), Multisession
CD (Photo-CD, CD-EXTRA, Portfolio,
CD-R, CD-RW), CD-R, CD-RW,
DVDROM (DVD-5, DVD-9, DVD-10,
DVD-18), DVD-R, DVD-RW, DVD+R,
DVD+RW, DVD-RAM, HD-
ROM (Single Layer), HD-ROM (Dual
Layer), HD DVD-R, HD DVD-R for
Dual Layer, HD DVD-RW
Access time
Random
CD
DVD
HD
170 ms
8 MB
170 ms
230 ms
Cache buffer
Data transfer rate
24X CD-ROM
8X DVD
3,600 KB/sec
10,800 KB/sec
3,600 KB/sec
2,400 KB/sec
10,800 KB/sec
5,400 KB/sec
10,800 KB/sec
5,400 KB/sec
2,700 KB/sec
6,750 KB/sec
4,500 KB/sec
4,500 KB/sec
4,500 KB/sec
Multiword DMA Mode
24X CD-R
16X CD-RW
8X DVD+R
4X DVD+RW
8X DVD-R
4X DVD-RW
2.4X DVD+R(9)
5X DVD-RAM
1X BD-ROM
1X BD-R read
1X BD-RE read
Transfer mode
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Specification information in Device Manager
Device Manager allows you to view and control the hardware attached to the computer, as well as
provides hardware specification information.
You can also add hardware or modify device configurations using Device Manager.
NOTE: Windows 7 includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Windows Help and Support for
more information.
After you open Device Manager, drill-down to a device and double-click it to access its properties.
To access Device Manager in Windows 7:
1. Select Start > Computer > System properties.
2. In the left pane, click Device Manager.
To access Device Manager in Windows XP:
1. Select Start > My Computer.
2. In the left pane of the System Tasks window, select View system information.
3. Select Hardware tab > Device Manager.
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7 Backup and recovery
To protect your information, use Windows Backup and Restore to back up individual files and folders,
back up your entire hard drive (select models only), create system repair discs (select models only)
by using the installed optical drive (select models only) or an optional external optical drive, or create
system restore points. In case of system failure, you can use the backup files to restore the contents
of your computer.
Windows Backup and Restore provides the following options:
●
Creating a system repair disc (select models only) by using the installed optical drive (select
models only) or an optional external optical drive
●
●
●
●
●
●
●
Backing up your information
Creating a system image (select models only)
Scheduling automatic backups (select models only)
Creating system restore points
Recovering individual files
Restoring the computer to a previous state
Recovering information using recovery tools
NOTE: For detailed instructions, perform a search for these topics in Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them
for later use.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Help and Support for more
information.
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Creating recovery media with HP Recovery Disc Creator
HP Recovery Disc Creator is a software program that offers an alternative way to create recovery
media. After you successfully set up the computer, you can create recovery media using HP
Recovery Disc Creator. This recovery media performs a system recovery if the hard drive becomes
corrupted. A system recovery reinstalls the original operating system and the software programs
installed at the factory, and then configures the settings for the programs.
HP Recovery Disc Creator can create two kinds of recovery DVDs as follows:
●
●
Windows DVD—Installs the operating system without additional drivers or applications.
Choosing this selection creates a DVD that restores the original operating system and the
software programs installed at the factory.
Driver DVD—Installs specific drivers and applications only, in the same way that the HP
Software Setup utility installs drivers and applications.
Creating recovery media
NOTE: Operating system recovery media can be created only once. Thereafter, the option to create
that media will not be available.
1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Windows disk or Driver disk.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Create button to start the burning process.
Creating recovery media with HP Recovery Disc Creator 93
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Backing up your information
Recovery after a system failure is as good as your most recent backup. Immediately after software
setup, you should create system repair discs (select models only) using HP Recovery Disc Creator
and the installed optical drive (select models only) or an optional external optical drive to back up your
system. As you add new software and data files, you should continue to back up your system on a
regular basis to maintain a reasonably current backup. The system repair discs (select models only)
are used to start up (boot) the computer and repair the operating system in case of system instability
or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure
occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
●
●
●
Store personal files in the Documents library, and back it up regularly.
Back up templates that are stored in their associated programs.
Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot
of your settings. The screen shot can be a time-saver if you have to reset your preferences.
●
When backing up to discs, use any of the following types of discs (purchased separately): CD-R,
CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend
on the type of external optical drive you are using.
NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so
using them for backup reduces the number of recovery discs required.
●
When backing up to discs, number each disc before inserting it into the external drive.
To create a backup using Backup and Restore:
NOTE: Be sure that the computer is connected to AC power before you start the backup process.
NOTE: The backup process may take over an hour, depending on file size and the speed of the
computer.
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to set up your backup, create a system image (select models
only), or create a system repair disc (select models only).
94 Chapter 7 Backup and recovery
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Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you
have previously backed up. You can also use Windows Startup Repair to fix problems that might
prevent Windows from starting correctly.
●
f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
The image includes the Windows operating system and software programs installed at the
factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair
discs you previously created (select models only), you must purchase a Windows 7 operating system
DVD to reboot the computer and repair the operating system. For additional information, refer to
Using the Windows recovery tools
To recover information you previously backed up:
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to recover your system settings, your computer (select models
only), or your files.
To recover your information using Startup Repair, follow these steps:
CAUTION: Using Startup Repair completely erases hard drive contents and reformats the hard
drive. All files you have created and any software installed on the computer are permanently
removed. When reformatting is complete, the recovery process restores the operating system, as well
as the drivers, software, and utilities from the backup used for recovery.
1. If possible, back up all personal files.
2. If possible, check for the presence of the Windows partition and the HP Recovery partition.
To check for the Windows partition, select Start > Computer.
To check for the HP Recovery partition, click Start, right-click Computer, click Manage, and
then click Disk Management.
NOTE: If the HP Recovery partition has been deleted, the f11 restore option will not function.
You must recover your operating system and programs using the Windows 7 operating system
DVD and the Driver Recovery disc (both purchased separately) if the Windows partition and the
HP Recovery partition are not listed. For additional information, refer to Using a Windows 7
3. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then
press f8 before the Windows operating system loads.
4. Select Startup Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a
search for these topics in Help and Support.
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Using f11 recovery tools
CAUTION: Using f11 recovery tools completely erases hard drive contents and reformats the hard
drive. All files you have created and any software installed on the computer are permanently
removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that
were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition: click Start, right-click
Computer, click Manage, and then click Disk Management.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and
programs using the Windows 7 operating system DVD and the Driver Recovery disc (both
purchased separately). For additional information, refer to Using a Windows 7 operating system
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press
the ESC key for Startup Menu” message is displayed at the bottom of the screen.
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5. Follow the on-screen instructions.
Using a Windows 7 operating system DVD (purchased separately)
or region, and follow the on-screen instructions. You can also order the DVD by calling technical
support. For contact information, refer to the Worldwide Telephone Numbers booklet included with
the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and
reformats the hard drive. All files you have created and any software installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the
operating system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 7 operating system DVD:
NOTE: This process takes several minutes.
1. If possible, back up all personal files.
2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical
drive before the Windows operating system loads.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
5. Click Next.
6. Select Repair your computer.
7. Follow the on-screen instructions.
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After the repair is completed:
1. Eject the Windows 7 operating system DVD, and then insert the Driver Recovery disc.
2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
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8 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts ac, or from 220 to 240 volts ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or
region where the computer is used.
Requirements for all countries and regions
The following requirements are applicable to all countries and regions:
●
●
The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.
●
●
The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating
of 125 or 250 V ac, as required by the power system of each country or region.
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
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Requirements for specific countries and regions
Country/region
Argentina
Australia
Accredited agency
IRAM
SAA
Applicable note number
1
1
1
1
1
2
1
1
1
1
1
1
1
1
3
1
1
1
4
7
1
1
5
1
1
6
1
1
Austria
OVE
Belgium
CEBEC
ABNT
CSA
Brazil
Canada
Chile
IMQ
Denmark
DEMKO
FIMKO
UTE
Finland
France
Germany
India
VDE
ISI
Israel
SII
Italy
IMQ
Japan
JIS
The Netherlands
New Zealand
Norway
KEMA
SANZ
NEMKO
CCC
The People's Republic of China
Saudi Arabia
Singapore
South Africa
South Korea
Sweden
SASO
PSB
SABS
KTL
SEMKO
SEV
Switzerland
Taiwan
BSMI
TISI
Thailand
The United Kingdom
ASTA
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Country/region
Accredited agency
Applicable note number
The United States
UL
2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance
coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region
where it will be used.
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL
mark. UL file number must be on each element.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The
wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F 3X0.75mm2 conductor size. KTL logo and individual approval number must
be on each element. Corset approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF 3X1.25mm2 conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.
7. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL
and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with
plug BS 1363/A with BSI or ASTA marks.
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9 Recycling
Battery
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not
dispose of the battery in general household waste. Follow the local laws and regulations in your area
for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries. For more information about recycling programs, see the HP Web site at http://
www.hp.com/recycle.
Display
WARNING! The backlight contains mercury. Exercise caution when removing and handling the
backlight to avoid damaging this component and causing exposure to the mercury.
CAUTION: The procedures in this chapter can result in damage to display components. The only
components intended for recycling purposes are the LCD panel and the backlight. When you remove
these components, handle them carefully.
NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display
assembly that might require special handling at end-of-life. Disposal of mercury may be regulated
because of environmental considerations. For disposal or recycling information, contact your local
This section provides disassembly instructions for the display assembly. The display assembly must
be disassembled to gain access to the backlight (1) and the liquid crystal display (LCD) panel (2).
NOTE: The procedures provided in this chapter are general disassembly instructions. Specific
details, such as screw sizes, quantities, and locations, and component shapes and sizes, can vary
from one computer model to another.
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Perform the following steps to disassemble the display assembly:
1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display
assembly.
2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of
the display bezel until the bezel disengages from the display assembly.
3. Remove the display bezel (3).
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4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2).
5. Remove all screws (1) that secure the display panel assembly to the display enclosure.
6. Remove the display panel assembly (2) from the display enclosure.
7. Position the display panel assembly upside-down.
8. Remove all screws that secure the display panel frame to the display panel.
9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the
display panel frame.
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10. Remove the display panel frame (2) from the display panel.
11. Remove the screws (1) that secure the backlight cover to the display panel.
12. Lift the top edge of the backlight cover (2) and swing it outward.
13. Remove the backlight cover.
14. Position the display panel right-side up.
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15. Remove the backlight cables (1) from the clip (2) in the display panel.
16. Position the display panel upside-down.
WARNING! The backlight contains mercury. Exercise caution when removing and handling the
backlight to avoid damaging this component and causing exposure to the mercury.
17. Remove the backlight frame from the display panel.
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18. Remove the backlight from the backlight frame.
19. Disconnect the display panel cable (1) from the LCD panel.
20. Remove the screws (2) that secure the LCD panel to the display rear panel.
21. Release the LCD panel (3) from the display rear panel.
22. Release the tape (4) that secures the LCD panel to the display rear panel.
23. Remove the LCD panel.
24. Recycle the LCD panel and backlight.
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Index
A
power
right TouchPad
TouchPad on/off
wireless 10
display components, spare part
numbers 18
display hinge
removal 75
display panel
AC adapter, spare part numbers
antennas
C
audio board
removal 54
audio, product description
product description
caps lock light, identifying
drives
chipset, product description
components
optical 13
DVD±RW Double-Layer Drive
B
display
base enclosure, spare part
number 16, 22
front 11
E
battery
top
embedded numeric keypad,
identifying 10
Ethernet, product description
external media cards, product
removal 31
BIOS
Computer Setup
connectors
updating 81
power 13
description
Blu-ray ROM DVD±RW SuperMulti
DL Drive
connectors, service
considerations 26
F
specifications 90
Blu-ray ROM DVD±RW SuperMulti
DL Drive, spare part number
Bluetooth card
bottom door
removal 33
buttons
D
fan sink
fingerprint reader board
removal 52
function board/power button board
removal 56
diskette drive
precautions 26
display assembly
removal 69
display bezel
removal 72
left TouchPad
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function keys
P
identifying 10
Plastics Kit, spare part number
G
graphics, product description
grounding equipment and
methods 29
L
latch assembly
pointing device, product
removal 60
description
ports
lights
H
HDMI 12
hard drive
precautions 26
product description
product description
removal 37
specifications 88
caps lock
drive 11
power button board
replacing 56
power
TouchPad
Web browser
power button, identifying
power connector cable
removal 77
Hard Drive Hardware Kit, spare
heat sink
webcam
wireless
power cord
removal 63
M
hinge
mass storage devices, spare part
numbers 19
power light
removal 75
memory module
product description
removal 39
microphone (audio-in) jack
power requirements, product
description
processor
I
product description
removal 66
integrated webcam light,
identifying
product description
internal display switch
internal microphones, identifying
product description
model name
audio
chipset
display panel
Ethernet
external media cards
graphics
J
N
jacks
O
hard drives
keyboard
operating system, product
description
optical drive
memory module
microphone
operating system
optical drives
pointing devices
ports
power requirements
processors
product name
security
serviceability
K
keyboard
identifying 13
precautions 26
product description
removal 35
product description
removal 45
keypad
keys
optical drive protective insert
illustrated 18
esc 10
fn 10
function 10
108 Index
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webcam
wireless
product name
system board
wireless, product description
WLAN antennas, identifying
WLAN/Bluetooth combo card
removal 43
removal 61
R
WWAN antennas, identifying
WWAN module
removal/replacement
preliminaries 25
T
procedures 30
thermal material, replacement
top cover
removal 41
RJ-45 (network) jack, identifying
RTC battery
removal 47
removal 58
TouchPad
buttons
TouchPad light, identifying
S
TouchPad on/off button
TouchPad zone
identifying
Secure Digital card insert,
illustrated 18
security screw
U
removal 32
security, product description
serviceability, product
V
description
setup utility
W
Web browser button, identifying
Web browser light
webcam
slots
product description
webcam light, identifying
webcam module
removal 74
speaker assembly
removal 59
webcam, identifying
speakers, identifying
specifications
Windows 7 operating system
DVD 96
Windows applications key,
identifying 11
Blu-ray ROM DVD±RW
computer 86
display 87
wireless antennas
DVD±RW and CD-RW
SuperMulti DL Combo
Drive 89
wireless antennas, identifying
wireless light
Index 109
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