HP Hewlett Packard Computer Drive 5GB User Manual

Installation Guide  
HP Colorado 5GB and 8GB External Tape Drives  
Chapter 1: Getting Started  
Viewing the Online User’s Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Checking Your Tape-Drive Package . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Chapter 2: Connecting the Hardware  
Installing Your External Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . 4  
If You Have Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
Using the Tape Drive on Other Computers . . . . . . . . . . . . . . . . . . . . 9  
Chapter 3: Installing the Software  
Checking Your Parallel Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Interchangeability of Tapes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Installing Colorado Backup for Your Operating System. . . . . . . . . . 12  
Installing Colorado Backup for DOS. . . . . . . . . . . . . . . . . . . . . . 12  
Installing Colorado Backup for Windows . . . . . . . . . . . . . . . . . . 17  
Installing Colorado Backup for Windows 95. . . . . . . . . . . . . . . . 23  
Configuring the Drive for Windows NT 4.0 . . . . . . . . . . . . . . . . 27  
If You Have Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Chapter 4: Using Tapes and Caring for Your Drive  
Choosing Tapes for Your Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . 32  
Inserting a Tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Removing a Tape. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Caring for Your Tape Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Chapter 5: Technical Information  
Minimum System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Hardware Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Colorado Backup for DOS Requirements . . . . . . . . . . . . . . . . . . 36  
Colorado Backup for Windows Requirements . . . . . . . . . . . . . . 36  
Colorado Backup for Windows 95 Requirements . . . . . . . . . . . . 37  
Windows NT 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
LAN Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
What Affects Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38  
Drive Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Software License Agreement for External Drives. . . . . . . . . . . . . . . 43  
Returning Your Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Chapter 6: Customer Support Services  
Support for Your Tape Drive and Colorado Backup Software . . . . . 46  
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Getting Started  
3
DOS  
If you installed the software from the Software Installation CD, the online Users  
Guide is on your hard drive in the same directory as the software. If you installed the  
software from a diskette, the online Users Guide is on that diskette. To access the  
Users Guide, open the file DOSGUIDE.TXT with any ASCII text editor.  
Checking Your Tape-Drive Package  
Check each item to ensure you have everything you need.  
Installation  
Guide  
Power Supply and  
Power Cord  
(U.S. version shown  
other versions may vary.)  
HP Colorado  
External Tape  
Drive  
Software  
Installation  
CD  
Data Cable  
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Chapter 2: Connecting the  
Hardware  
Installing Your External Tape Drive  
NOTE: Before you begin this installation, make sure your computer meets the  
requirements listed in “Minimum System Requirements” on page 35.  
HP Colorado  
External Tape Drive  
Printer (if attached)  
Computer  
Tape Drive’s  
Power Supply  
and Power Cord  
Tape Drive’s Data Cable  
The illustration above shows a hardware setup that will be similar to yours after you  
complete the step-by-step installation instructions in this section.  
WARNING: DO NOT, under any circumstances, open the external tape drives case.  
If you suspect problems with your drive, service must be performed by a certified HP  
technician. See the telephone numbers at the back of this manual.  
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Connecting the Hardware  
5
1. Turn OFF your computer.  
NOTE: To save space on your desk, tip the HP Colorado tape drive up on its side.  
NOTE: This tape drive can be used with laptops, desktops, and towers that meet  
minimum system requirements listed on page 35. The following illustrations show it  
attached to a laptop computer.  
2. Connect one end of the power cord into the power supply and the other end to a wall  
outlet or power strip. (The power plug and outlet may look different in your country.)  
To HP Colorado tape drive  
Power Cord  
Power Supply  
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Installation Guide  
3. Plug the tape-drive power cord into the drive.  
Tape-drive power cord  
NOTE: If it is ever necessary to cycle the power to your HP Colorado drive,  
disconnect the power cord from the wall outlet. There is no power switch on the tape  
drive.  
The power supply is designed to automatically switch into low-energy mode when  
the drive is not in use. The HP Colorado tape drive may be safely left plugged in at all  
times.  
4. Locate the parallel port connector on your computer (your printer might already be  
attached to the parallel port).  
Select any available parallel  
port. Your tape drive can share  
a parallel port with a printer.  
Parallel ports have  
receptacles for 25 pins.  
If you have a printer attached to your computer, go to the next step.  
If you do not have a printer attached, proceed to step 6.  
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Connecting the Hardware  
7
5. If you have a printer cable attached to the computer’s parallel port, disconnect it from  
the computer and plug it into the tape drive’s connector shown below.  
Drive’s power connector  
Secure the connector by  
tightening the retaining  
screws.  
Printer’s data cable  
(If a printer is sharing the  
parallel port with the tape  
drive)  
Printer connector  
The data cable that came with your drive attaches to the computer’s parallel port and  
the tape drive’s remaining 25-pin connector.  
Attach this end to  
the tape drive.  
Attach this end to the  
computer’s parallel port.  
6. Attach the tape-drive data cable to your computer’s parallel port and hand tighten the  
connector’s retaining screws.  
Tape-drive data cable  
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Installation Guide  
7. Attach the cable’s remaining connector to the tape drive and secure it by tightening  
the retaining screws.  
Tape-drive data cable  
Printer cable  
(Only if you are sharing the  
port with a printer)  
If You Have Problems  
After connecting your tape drive and turning on your computer, the computer should  
start (boot) as it normally does. If it does not, check the following items:  
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Is the computer power cord plugged in?  
Is each device plugged in and turned on?  
Are all cables properly plugged into the back of your computer?  
If you verify all of these and still have problems, try turning off your computer.  
Wait at least 20 seconds before turning it back on.  
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If you have a printer connected to the HP Colorado tape drive, turn off the  
computer’s power. Disconnect the tape drive and the printer. Reconnect only  
your tape drive to the parallel port, then turn the computer on and start Colorado  
Backup. If tape drive works, it is likely you have a conflict with the printer.  
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Connecting the Hardware  
9
Using the Tape Drive on Other Computers  
The software installation CD that came with your tape drive allows you to install  
Colorado Backup for DOS, Windows 3.x, and Windows 95. You can disconnect the  
tape drive and move it to another computer as long as the other computer meets the  
installation requirements described in the section “Minimum System Requirements”  
on page 35.  
The first time you connect the tape drive to another computer, you must also install  
any necessary software.  
To move the tape drive to another computer:  
1. Turn OFF your computer.  
2. Unplug the tape drive from the outlet or power strip. (There is no power switch on the  
tape drive.)  
3. Disconnect the data cable from the back of your computer.  
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10  
Installation Guide  
4. Disconnect the printer cable, if any, from the back of your tape drive.  
You can now connect the tape drive to another computer by following the instructions  
given previously in this manual. See “Connecting the Hardware” on page 4.  
NOTE: Remember to turn the computer OFF before attaching the tape drive.  
The first time you attach the drive to a computer, see “Installing Colorado Backup for  
Your Operating System” on page 12.  
Each additional time, after attaching the tape drive to that computer:  
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turn ON the computer  
start Colorado Backup  
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Chapter 3: Installing the  
Software  
Checking Your Parallel Ports  
Before installing the software, you should check your computer’s parallel port  
settings to ensure the maximum performance from your tape drive. There are  
currently four types of parallel ports on the market: (listed from the slowest data  
transfer rate to the fastest) unidirectional, bidirectional, Enhanced Parallel Port  
(EPP), and Extended Capabilities Port (ECP).  
New computers are likely to have at least an Enhanced Parallel Port (EPP), which  
allows the maximum performance from your tape drive. Consult your computer’s  
documentation to learn if you have an EPP or ECP port. If you have one, verify that it  
is configured to the fastest possible setting.  
Interchangeability of Tapes  
The Colorado Backup software for DOS, Windows 3.1, Windows 95, and the  
Windows NT applet have the following interchangeability:  
You created the backup using:  
ColoradoBackup  
for DOS ver. 5.0  
ColoradoBackup  
for Windows ver.  
3.1  
ColoradoBackup  
for Windows 95  
ver. 3.2  
Windows NT 4.0  
Backup Applet  
You can restore backups using:  
Colorado Backup for DOS ver. 5.0  
Colorado Backup for Windows ver. 3.1  
Colorado Backup for Windows 95 ver. 3.2  
Windows NT 4.0 Backup Applet  
Yes  
No  
Yes  
No  
No  
Yes  
Yes  
No  
Yes  
No  
Yes  
No  
No  
No  
No  
Yes  
CAUTION: If you create backups under more than one operating system, use a  
separate set of tapes for each operating system. Label each tape appropriately.  
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Installation Guide  
Installing Colorado Backup for Your Operating System  
Your parallel-port tape drive can easily be shared among computers using different  
operating systems. Changing the drive between computers is as easy as attaching it to  
the parallel port and starting Colorado Backup. The Colorado Backup software  
installation CD includes the files for installing the backup software for DOS,  
Windows, and Windows 95. Your tape drive can also be configured to work with  
Windows NT 4.0. Select the environment you work in and turn to the appropriate  
section for installation instructions:  
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DOS—page 12  
Windows—page 17  
Windows 95—page 23  
Windows NT 4.0—page 27  
NOTE: If your computer has a power-management feature that shuts off your  
computer after a specified period of time since the last keyboard input, you may  
experience problems with certain operations that exceed the time limit. Turn off the  
power-management feature when performing a long running operation such as a  
total or full-system backup. Check your computers manuals to find out how to turn  
off or change the time limit of the power-management feature.  
NOTE: Do not install Colorado Backup for DOS for use in Windows 95. This  
application does not support Windows 95 conventions such as long filenames and  
backups of the registry. See “Installing Colorado Backup for Windows 95” on  
page 23.  
1. Attach the tape drive to your parallel port as described in “Connecting the Hardware”  
on page 4. The drive must be attached to install and configure the software.  
2. Insert the software installation CD into your CD-ROM drive. If your computer does  
not have a CD-ROM, see page 35.  
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Installing the Software  
13  
3. At the DOS prompt, type D:\SETUP and press ENTER (where D: is your CD-  
ROM’s drive letter).  
The following screen appears:  
4. Select the desired language or leave the default and press ENTER.  
The following screen appears:  
Highlight here and press  
ENTER to install the software.  
Highlight here and press ENTER  
to make an installation diskette to  
use on another computer that does  
not have a CD-ROM drive.  
Highlight here and press ENTER  
for information about how to  
view the online Users Guide.  
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Installation Guide  
5. Select Install Colorado Backup for DOS.  
The following screen appears:  
Highlight here and  
press ENTER.  
6. Select Colorado 8GB, Colorado 5GB, T4000s and press ENTER.  
The following screen appears.  
7. Either accept the default directory name of C:\CBD or type a different drive letter and  
directory name where you want Colorado Backup installed. Select OK.  
The following screen appears:  
Highlight here and  
press ENTER.  
8. Highlight Parallel Port and select OK.  
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Installing the Software  
15  
The following screen appears.  
9. If you want to be able to schedule backups to start automatically while you are away  
from your computer, press the spacebar to mark the check box. If you want to save  
the additional hard drive space required for this feature or do not wish to do  
unattended backups, leave the check box empty. Select OK.  
The Colorado Backup files are then copied to your hard drive.  
When all the files have been copied to your hard drive, the following screen appears.  
10. If the letter of the drive from which your computer boots is not C:, enter the correct  
letter. (C: is the most common boot drive.) Select OK.  
11. A screen appears indicating that the software installation was successful. Select OK.  
Colorado Backup automatically closes leaving you at the DOS prompt.  
12. Remove the software installation CD from your CD-ROM drive and store it in a safe  
place.  
13. Reboot by pressing CTRL+ALT+DEL.  
14. To start the Colorado Backup software, at the DOS prompt type CD \CBD (or the  
name of the installation directory you entered in  
step 7) and press ENTER.  
15. Type TAPE and press ENTER.  
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Installation Guide  
The Main screen appears:  
Menu bar: Select menu  
commands from here.  
Command push buttons  
To copy files from your  
hard drive to a tape, select  
this button.  
To restore files on tape to a  
hard drive, select this  
button.  
To compare files on tape to  
files on your hard drive (in  
order to verify that you will  
be able to restore your  
backup), select this button.  
help message.  
16. If the Colorado Backup window does not appear or you receive an error message, see  
“If You Have Problems” on page 29.  
If you are ready to perform tape operations, read:  
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“Using Tapes and Caring for Your Drive” on page 32.  
The online Colorado Backup Users Guide or click on Help! inside the software  
to learn how to back up and restore data, compare files, and use the application’s  
options and features.  
For more information on accessing the Users Guide, see “Viewing the Online  
User’s Guide” on page 2.  
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Installing the Software  
NOTE: Do not install Colorado Backup for Windows 3.1 for use in Windows 95. This  
application does not support Windows 95 conventions such as long filenames and  
backups of the registry. See “Installing Colorado Backup for Windows 95” on  
page 23.  
1. Connect the tape drive to your parallel port as described in “Connecting the  
Hardware” on page 4. The drive must be attached to install and configure the  
software.  
2. Insert the software installation CD into your CD-ROM drive. If your computer does  
not have a CD-ROM, see page 35.  
3. In Windows, open the Program Manager window, if it is not already open.  
4. From the Windows’ Program Manager, Click on the File menu and select Run. The  
Run box appears.  
5. In the Command Line box, type D:\SETUP and press ENTER (where D: is your  
CD-ROM’s drive letter).  
The following screen appears:  
6. Select the desired language or leave the default and click Next.  
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Installation Guide  
The following screen appears:  
Click here to install the software.  
Click here to make an installation  
diskette to use on another computer  
that does not have a CD-ROM drive.  
Click here to view the online Users  
Guide. The first time you click here,  
you will have the option of  
installing Acrobat Reader software,  
if you do not already have it.  
7. Click on the Install button.  
The following screen appears:  
8. Either accept the default installation directory of C:\CBW or type in a new directory  
name. Then click on OK.  
9. A dialog box appears explaining that the installation process must alter your  
AUTOEXEC.BAT, CONFIG.SYS, WIN.INI, and SYSTEM.INI files. Current copies  
of these files are saved with the extension OLD in the directory indicated in the  
previous step. Click on OK to proceed.  
The Colorado Backup files are then copied to the directory indicated in step 8.  
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Installing the Software  
19  
10. After the files are copied, the Colorado Backup main window appears with a dialog  
box indicating that Windows needs to be restarted before Colorado Backup will work  
properly. Make sure all applications are closed and click on OK. Colorado Backup  
and Windows are exited and restarted. When the main window reappears, you are  
ready to configure the tape drive.  
Configuration begins with the following dialog box. Click on any Help button if you  
need more information about the displayed dialog box.  
This is the  
configuration you  
are performing.  
11. Accept the default setting by clicking on OK.  
The following screen appears:  
12. Click on Yes.  
13. You are notified that the configuration process was successful. Click on OK.  
A dialog box appears indicating that the installation is complete and the settings have  
been saved. It also contains brief instructions for creating an automated backup  
system.  
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20  
Installation Guide  
14. Click on OK. Colorado Backup for Windows shuts down, leaving you in Windows’  
Program Manager with the Colorado Backup for Windows program group displayed.  
Double-click on  
this icon to  
backup all files  
that have changed  
since your last  
backup.  
Double-click on  
this icon to start  
Colorado Backup.  
Double-click on  
this icon to set up  
an automated  
Double-click on  
this icon to start a  
backup of all files  
on all local hard  
drives.  
backup schedule.  
15. The software is now installed. You can open the software and make your first backup,  
or you can set up the Automated Daily Backup as described in the following steps.  
16. If you want Colorado Backup to automatically make backups of your files at a  
designated time each day, double-click on the Automated Daily Backup icon in the  
Colorado Backup for Windows program group.  
The scheduling dialog box appears.  
When turned on, the Automated Daily Backup feature creates the following  
operations:  
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Automated Total—This operation runs each Monday. The tape is erased to  
make room for a Total backup of all detected local hard drives. It then copies all  
files—applications, systems files, and data files—from each detected local hard  
drive. The files on tape are then compared to the original hard drive files to  
ensure their accuracy. This provides a complete copy of your hard drive(s) at the  
time of the backup.  
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Automated Modified—This operation runs each day from Tuesday to Sunday,  
backing up only files that have been edited or added since your last backup. Each  
backup creates a separate volume which is added to the tape after each previous  
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Installing the Software  
21  
backup volume. The combination of Monday’s Total and the six Modified  
backups gives you an up-to-date copy of all files.  
17. To create an automated backup system, select On. The default time of 11:59 p.m.  
(23:59 if you are using a 24-hour clock) appears as the scheduled time for the daily  
backup.  
18. Accept the default time or enter the time you prefer to have your backups run  
automatically. Click on OK.  
19. An explanation of the Automated Daily Backup appears. Click on OK.  
An icon labeled Colorado Scheduler appears on your desktop.  
The presence of the Scheduler icon indicates that the macros will run at their  
specified times if you:  
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Leave a tape in your tape drive  
Exit out of Colorado Backup for Windows  
Leave your computer on with Windows running  
20. Remove the software installation CD from your CD-ROM drive and store it in a safe  
place.  
21. To open Colorado Backup, double-click on the Backup icon.  
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Installation Guide  
The Colorado Backup main window appears.  
Floppy-drive icon:  
One for each floppy  
drive installed in your  
computer.  
Hard-drive icon: One  
for each hard drive  
installed on your  
computer. If you are  
connected to a  
network, mapped  
drives and network  
servers also appear.  
Quick Reference: Click on one of the  
Tape-drive icon: Labeled with  
“No Tape” when there is no  
tape in the drive.  
eight buttons at the bottom of the  
operation.  
22. If the Colorado Backup window does not appear or you receive an error message, see  
“If You Have Problems” on page 29.  
If you are ready to perform tape operations, read:  
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“Using Tapes and Caring for Your Drive” on page 32.  
The online Users Guide or the online Help to learn how to back up and restore  
data, compare files, and use the application’s options and features.  
For more information on accessing the Users Guide, see “Viewing the Online  
User’s Guide” on page 2.  
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Installing the Software  
23  
Installing Colorado Backup for Windows 95  
NOTE: Do not use Colorado Backup for Windows 95 to backup Novell servers.  
Colorado Backup for DOS can backup Novell 2.x and 3.x servers or Colorado  
Backup for Windows (3.1 or 3.11) can backup Novell 3.x servers.  
NOTE: Colorado Backup for Windows 95 can back up computers over your Windows  
95 and Windows for Workgroups networks. However, Colorado Backup for Windows  
95 will only back up the Windows 95 registry of the computer to which your tape  
drive is attached. The Windows 95 registry of a remote computer will not be backed  
up.  
1. You will need two formatted, 3.5” (1.44 MB) diskettes labeled “Recovery Disk #1”  
and “Recovery Disk #2” to use in step 13.  
2. Connect the tape drive to your parallel port as described in “Connecting the  
Hardware” on page 4. The drive must be attached to install and configure the  
software.  
3. Insert the software installation CD into your CD-ROM drive. If your computer does  
not have a CD-ROM, see page 35.  
4. If the first screen does not appear automatically, click the Start button on the  
Windows 95 task bar, select Run, type D:\SETUP (where D: is your CD-ROM’s  
drive letter), then click on OK. The following screen appears:  
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24  
Installation Guide  
5. Select the desired language or leave the default. Click on Next.  
The following menu appears:  
Click here to install the software.  
Click here to make a set of  
installation diskettes to use on  
another computer that does not have  
a CD-ROM drive.  
Click here to view the online Users  
Guide. The first time you click here,  
you will have the option of  
installing Acrobat Reader software,  
if you do not already have it.  
Click here to view the CD’s contents.  
6. Click on the Install button. Follow the instructions on the screen.  
7. When prompted to restart your computer, click on Yes. Your computer is restarted  
and Windows 95 reappears with the Colorado Backup icon on the desktop.  
8. Exit the menu window and remove the software installation CD from your CD-ROM  
drive and store it in a safe place.  
9. To start Colorado Backup, double-click on the Colorado Backup icon in the  
program group that appears on your desktop, or:  
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Click the Start button.  
Highlight Programs.  
Select the Colorado Backup program group.  
Select the Colorado Backup program.  
10. A registration screen appears. Follow the instructions on the screen to register your  
Colorado Backup software.  
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Installation Guide  
25  
11. The Recovery Disk Creation screen appears:  
12. Click on the Create Recovery Disks Now button. The following screen appears:  
13. Insert the formatted, 3.5” (1.44 MB) diskette labeled “Recovery Disk #1” into your  
floppy drive. You must use your primary, or bootable floppy drive. Click on  
Continue.  
14. When prompted, remove Recovery Disk #1 from the drive and insert the diskette  
labeled “Recovery Disk #2.” Click on OK to continue.  
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26  
Installation Guide  
15. Click on Continue. When all the necessary files have been copied to the diskette, the  
following screen appears:  
16. Remove “Recovery Disk #2” from the floppy drive and write protect both diskettes.  
Store the two recovery disks together in a safe place.  
17. Click on OK. The Colorado Backup main window appears.  
18. If the Colorado Backup window does not appear or you receive an error message, see  
“If You Have Problems” on page 29.  
If you are ready to perform tape operations, read:  
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Read the Users Guide or the online Help to learn how to back up and restore  
data, compare files, and use the application’s options and features. To read the  
online help while you are using Colorado Backup, select Help from the menu  
bar.  
For more information on accessing the Users Guide, see “Viewing the Online  
User’s Guide” on page 2.  
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Installing the Software  
27  
Configuring the Drive for Windows NT 4.0  
Your HP Colorado tape drive can be successfully installed with Windows NT 4.0.  
Use the backup application that is part of the standard Windows NT 4.0 setup.  
Simply install the tape drive’s driver files by following the directions below.  
1. Attach the tape drive to your parallel port as described in “Connecting the Hardware”  
on page 4. The drive must be attached to install and configure the software.  
2. Start up your computer and log in with Administrative rights.  
3. Insert the software installation CD into your CD-ROM drive. If your computer does  
not have a CD-ROM, see page 35.  
4. If the first screen does not appear automatically, click the Start button on the  
Windows NT task bar, select Run, type D:\SETUP (where D: is your CD-ROM’s  
drive letter), then click on OK. The following screen appears:  
5. Select the desired language or leave the default. Click on Next.  
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28  
Installation Guide  
The following menu appears:  
Click here to install the required  
driver files for the tape drive.  
Click here to view the CD’s  
contents.  
6. Click on the Install button.  
The following screen appears:  
7. Select Colorado 5GB or 8GB (external) then click Next. Follow the instructions on  
the screen.  
8. You are prompted to install the HP Colorado external driver files. Click on Yes.  
9. When prompted to restart your computer, click on Yes.  
10. Your computer is restarted and Windows NT reappears. Log in with Administrative  
rights.  
11. Go to the Control Panel and choose the Tape Devices icon.  
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Installing the Software  
29  
12. Go to the Drivers tab and click on Add.  
13. Windows NT creates a list of tape drives. Click on Have Disk button.  
14. When prompted to enter the path for the manufacturer’s files, type D:\NT (where  
D: is you CD-ROM’s drive letter). If your computer does not have a CD-ROM, see  
page 35.  
15. Click OK.  
16. A list of tape devices appears. Select Hewlett-Packard Colorado IDE. The  
necessary files are copied to your system.  
17. Restart the system. If no services fail, the drive is ready to use. If services fail, please  
contact our QuickFax service for document 5228. The QuickFax phone numbers are  
listed on page 46.  
18. Start the Backup application by clicking on Start, Programs, Administrative Tools,  
and Backup.  
19. Use NT Backup online Help to learn how to back up and restore data, compare files,  
and use the application’s options and features.  
If You Have Problems  
Try the following suggestions:  
n
Exit out of all applications. Turn off the computer’s power, wait 20 seconds, then  
turn it on again. Unplug the tape drive and then plug it in again. (This is called  
cycling power.) Then start Colorado Backup.  
n
Verify that your computer meets the requirements listed in “Minimum System  
Requirements” on page 35 for the operating system in which you are using  
Colorado Backup.  
n
n
Does the drive move the tape when the tape is inserted? If not, check the power  
connections to the tape drive.  
Disconnect all the cables, look for and straighten any pins, and then reconnect the  
cables. Sometimes just reconnecting a cable aligns it correctly or adjusts the pin  
connections, fixing a faulty connection.  
n
If you have a printer connected to the HP Colorado tape drive, turn off the  
computer’s power. Disconnect the tape drive and the printer. Reconnect only  
your tape drive to the parallel port, then turn the computer on and start Colorado  
Backup. If Colorado Backup works properly, it is likely you have a conflict with  
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30  
Installation Guide  
the printer.  
n
n
Make sure that there is no switch box anywhere in the HP Colorado drive’s  
cabling configuration.  
Your parallel port may be using the same IRQ setting as some other device in  
your computer system. For example, a sound board or fax/modem board may be  
using the same IRQ. If you discover conflicts, change the IRQ setting on the  
other device. Refer to the manuals that came with your computer and other  
devices for instructions.  
n
If your tape drive works, but the data transfer rate is noticeably slow or the tape  
repeatedly starts and stops (as opposed to running continually for long periods),  
consult your computer’s documentation to view and edit the parallel port’s  
CMOS settings. Newer computers are likely to have enhanced parallel ports  
(EPP) or extended capabilities ports (ECP), which transfer data much faster than  
unidirectional, bi-directional, or compatible ports. Some factory settings may  
have the EPP or ECP ports set as a slower unidirectional port. Changing the  
CMOS settings in this case can greatly improve the tape drive’s performance.  
n
n
Make sure you are using the right type of tape. See “Choosing Tapes for Your  
Tape Drive” on page 32.  
Windows and Windows 95 users: If the tape-drive icon appears with a red mark  
through it, the software either cannot find the drive at the selected settings, or the  
inserted tape is not compatible. (Windows 3.x users can click on the tape icon to  
read the error message.) Exit the software and restart it. If the mark remains, try  
the operation with a different tape.  
n
If your computer has a power-management feature that shuts off your computer  
after a specified period of time since the last keyboard input, you may experience  
problems with certain operations that exceed the time limit. Turn off the power-  
management feature when performing a long running operation such as a total or  
full-system backup. Check your computer’s manuals to find out how to turn off  
or change the time limit of the power-management feature.  
n
Check the read-me file on the software installation CD that came with your tape  
drive or the HP web site (see page 46) for any late-breaking troubleshooting  
information.  
Achieving optimal performance  
Run SCANDISK.EXE and DEFRAG.EXE on your hard drive before using your tape  
drive for the first time (see your DOS, Windows 3.x or Windows 95 manual for more  
information). Then run them periodically after that. These programs improve access  
times to the hard drive, which will help improve the tape drive’s performance.  
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Installing the Software  
31  
Printer Status Monitor Software  
NOTE: This is only a problem if your printer is connected to the back of the tape  
drive.  
If your printer came with a program that notifies you about the status of the printer  
(such as when it is out of paper), this printer status monitor software might cause  
problems. The printer status monitor software checks the status of your printer every  
few seconds. If this happens while you are writing data to your tape, it will cause data  
corruption. Turn off the printer status monitor software to prevent this problem.  
Check the information that came with your printer to find out how to do this.  
Known Compatibility Problems  
n
Check the Readme file on the software installation CD for additional  
information.  
n
n
Check the web site listed on page 46 for the most recent information.  
Acer computers, some models P75 to P120  
DO NOT connect the tape drive to the printer (parallel) port. On these models,  
connecting an external storage device, such as the HP Colorado drive, to the  
parallel port will damage the port. Contact your computer manufacturer for more  
information.  
n
n
Okidata printer model 4w  
Printer no longer works or problems printing a file after connecting it to the tape  
drive  
Your parallel port may be using the same IRQ setting as some other device in  
your computer system. For example, a sound board or fax/modem board may be  
using the same IRQ. If you discover conflicts, change the IRQ setting on the  
other device. Refer to the manuals that came with your computer and other  
devices for instructions.  
n
If your printer is attached to the tape drive, printing documents while using the  
tape drive will yield unpredictable results and is not a supported function. This is  
because the printer and tape drive are sharing the same data cable.  
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Chapter 4: Using Tapes and  
Caring for Your Drive  
Choosing Tapes for Your Tape Drive  
To ensure the highest level of performance, HP Colorado brand tapes (which have  
been fully tested with your drive) are recommended.  
HP  
HP  
HP  
HP  
Part No  
C4427A  
C4427B  
C4427D  
C4429A  
C4429B  
C4429D  
C4425A  
C4425B  
C4425D  
Product  
Colorado Colorado Colorado Colorado  
T3000  
5GB  
8GB  
4i/e  
1 pack TR-3 3.2 GB  
minicartridge  
RW  
R
R
2 pack TR-3 3.2 GB  
minicartridge  
RW  
RW  
R
R
5 pack TR-3 3.2 GB  
minicartridge  
R
R
1 pack HP Colorado  
5.0 GB cartridge  
RW  
RW  
RW  
RW  
RW  
RW  
RW  
RW  
RW  
RW  
RW  
RW  
RW  
RW  
RW  
2 pack HP Colorado  
5.0 GB cartridge  
5 pack HP Colorado  
5.0 GB cartridge  
1 pack TR-4 8.0 GB  
minicartridge  
2 pack TR-4 8.0 GB  
minicartridge  
5 pack TR-4 8.0 GB  
minicartridge  
RW Read/Write, R Read only  
32  
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Using Tapes and Caring for Your Drive  
33  
In Windows 95 only, your tape drive can also read from but NOT write to backup  
tapes made using Colorado Backup software and a Jumbo 250, 350, 700, 1400;  
Trakker 250, 350, or 700; T1000; or T3000 tape drive.  
The following section explains how to insert your tapes. Please note the differences  
between the HP Colorado cartridges and the standard mini-data cartridge when they  
are fully inserted.  
CAUTION: Do not erase C4425 or C4429 tapes with bulk erasers. Magnetic bulk  
erasing removes tracking reference points that are placed on the tape at the factory.  
Without these points, the tapes cannot be read by your tape drive. The Erase utility in  
Colorado Backup is the safest and quickest method of removing data from your tapes.  
Inserting a Tape  
1. Align the tape with the tape-drive door. The record/play area faces the door and goes  
in first.  
2. Insert the tape with the metal base plate facing away from the colored strip on the  
tape drive.  
3. Steady the drive with one hand and push the tape into the tape drive with the other.  
You will feel it lock into place.  
After the cartridge is inserted, you will hear the sound of the tape being wound back  
and forth. This sound indicates that the tape drive is finding the beginning of the tape,  
determining the tape’s length and format, and positioning the drive’s read/write head.  
Note the differences between the two cartridge types when they are fully inserted.  
HP Colorado cartridge or  
Travan cartridge  
Colored strip  
Metal base plate  
on tape  
Approximately 1” (2.5cm) of the  
cartridge extends out of the drive  
when fully inserted.  
The wider HP Colorado cartridge spans the  
entire width of the drive’s opening.  
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34  
Installation Guide  
Standard mini cartridge  
Colored strip  
Metal base plate  
on tape  
Approximately 0.75” (2cm) of the  
cartridge extends out of the drive  
when fully inserted.  
Mini-data cartridges are narrower, leaving gaps on  
each side of the tape when inserted.  
Removing a Tape  
1. Wait until the light on the front of your tape drive quits blinking. (DO NOT remove a  
tape during an operation. See the CAUTION note below.)  
2. Steady the drive with one hand and grasp the tape cartridge with the other. Pull the  
cartridge straight out.  
CAUTION: Interfering with a tape during operations may cause data loss, and may  
make the tape temporarily unrecordable. If, during a backup, you pull the tape out of  
the drive, turn off the power to the computer, or firmly bump the tape, you will not be  
able to read the data currently written to the tape. Also, the tape will not be  
recordable until it is erased with Colorado Backups Erase utility. (Never use a  
magnetic bulk eraser to erase your HP Colorado C4425 or C4429 tapes. Bulk  
erasers remove reference points on the tape that are vital. Removing these points  
makes tapes unusable.)  
Caring for Your Tape Drive  
You do not need to perform any routine maintenance on the HP Colorado tape drive.  
CAUTION: Do NOT clean the read/write head of an HP Colorado tape drive.  
CAUTION: Do NOT degauss or demagnetize the read/write head of an HP Colorado  
tape drive. Damage to your tape drive will result.  
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Chapter 5: Technical  
Information  
Minimum System Requirements  
Hardware Requirements  
Your computer must meet or exceed these requirements:  
n
n
An IBM-compatible computer (486/16 MHz class or higher for DOS and  
Windows 3.1, 486/25 MHz class or higher for Windows 95 or Windows NT 4.0).  
A parallel port. All IBM-compatible computers (desktop, tower, and laptop  
computers) have at least one parallel port to send and receive data to and from  
devices such as printers and tape drives. Ports are commonly referred to as LPT1,  
LPT2, and LPT3.  
n
A CD-ROM drive to install the backup software.  
If your computer does not have a CD-ROM drive:  
You can make installation diskettes by using another computer to which you  
have access.  
Insert the software installation CD, run the SETUP program, and select  
Create Installation Disks. From the diskettes, run either INSTALL (DOS)  
or SETUP (Window 3.x, Windows 95 or NT).  
n
See the operating system requirements on the following pages.  
35  
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36  
Installation Guide  
Colorado Backup for DOS Requirements  
Installing Colorado Backup for DOS requires:  
n
n
DOS 5.0 or higher. To identify your version, type VER at the DOS prompt and  
press ENTER.  
A minimum of 512 KB of conventional memory. Performance is likely to  
improve with more available memory. To check free memory, type MEM at the  
DOS prompt and press ENTER. The value listed after “Largest executable  
program size” should be at least 524,288.  
n
6 MB of available hard drive space (1 MB for the software and an additional 5  
MB of space for operations overhead). To check available hard drive space, type  
CHKDSK at the DOS prompt and press ENTER. “Bytes available on hard drive”  
should be at least 6 MB.  
Colorado Backup for Windows Requirements  
Installing Colorado Backup for Windows requires:  
n
Windows version 3.1 or 3.11 running in 386 Enhanced mode. To verify your  
version and mode, from the Program Manager, open the Help menu, then select  
About Program Manager. The software version is listed and “386 Enhanced  
Mode” must appear in the box.  
n
n
4 MB of RAM in Windows 3.1  
8 MB of RAM in Windows for Workgroups  
10 MB of available hard drive space (5 MB for the software and an additional 5  
MB of space for operations overhead). To check available hard drive space,  
double-click on the File Manager icon in the Main program group. Then click  
on the icon for the hard drive where Colorado Backup is to be installed (C: is the  
default). The amount of free hard drive space appears at the bottom of the  
window. It must be at least 10,000 KB.  
In addition, the following is recommended but not required:  
n
Your computer might be running either the SHARE.EXE or VSHARE.386 (but  
not both). If either is running, you will find SHARE.EXE in either your  
CONFIG.SYS or AUTOEXEC.BAT file, and VSHARE.386 will be in your  
SYSTEM.INI file.  
See your Microsoft Windows Users Guide for more information.  
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Technical Information  
37  
Colorado Backup for Windows 95 Requirements  
Installing Colorado Backup for Windows 95 requires:  
n
n
n
Windows 95  
8 MB of RAM  
20 MB of available hard drive space (15 MB for the software and an additional  
5 MB of space for operations overhead). To check available hard drive space,  
double-click on My computer; click on the icon representing the hard drive on  
which the backup software will be installed; open the File menu and select  
Properties. Available hard drive space must be at least 20 MB.  
Windows NT 4.0  
You can use the Windows NT Backup applet with this tape drive.  
LAN Installation  
When using Colorado Backup on a LAN, the tape drive hardware and software must  
be installed in a workstation. Do not install them on the network server. For other  
LAN installation options, call the Cheyenne Customer Support phone number listed  
on page 46.  
NOTE: Do not use Colorado Backup for Windows 95 to backup Novell servers.  
Colorado Backup for DOS can backup Novell 2.x and 3.x servers or Colorado  
Backup for Windows (3.1 or 3.11) can backup Novell 3.x servers.  
NOTE: Colorado Backup for Windows 95 can back up computers over your Windows  
95 and Windows for Workgroups networks. However, Colorado Backup for Windows  
95 will only back up the Windows 95 registry of the computer to which your tape  
drive is attached. The Windows 95 registry of a remote computer will not be backed  
up.  
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38  
Installation Guide  
What Affects Performance  
How well your new HP tape drive functions, particularly how fast it writes data to  
tape, depends on a number of factors. Some of these factors are listed below.  
Processor (CPU). The type and speed of your processor greatly affects the speed at  
which your computer transfers data to and from the tape drive.  
RAM. Your computer must have enough memory available to handle its operating  
system, the backup software, and the data you are transferring to and from tape. The  
system should not have to swap data to and from the hard drive. Shut down other  
programs during a backup to ensure optimal speed.  
Parallel Port Type. The type of parallel port on your computer has a major influence  
in determining the speed at which your HP Colorado tape drive runs. Possible  
parallel port types are:  
n
Standard parallel port (SPP) which is sometimes called unidirectional, bi-  
directional, or compatible  
n
n
Enhanced parallel port (EPP)  
Extended capabilities port (ECP)  
TIP: Check your computer’s specifications to see which kind of parallel port was  
installed. Sometimes a fast ECP/EPP port will be set up as a slow standard mode port  
at the factory (for example, some HP Vectra models). Check your computer’s manual  
to find out how to reset it to the faster speed. If that doesn’t work you can also install  
a faster parallel port.  
I/O and IRQ. The IRQ (interrupt request level) and I/O (input/output) base address  
are the computer resources used by the parallel port. The HP Colorado tape drive will  
have better performance on a parallel port set to:  
IRQ 7 with I/O base address 378, or  
IRQ 5 with I/O base address 278  
Most computers automatically assign these. But, depending on your computer’s  
configuration, these settings may be different.  
Your parallel port may have a conflict with another device (such as your sound card  
or FAX/modem) if both are assigned the same IRQ or I/O settings. If there is a  
conflict, change the settings on the other device. To find out if your computer has a  
conflict:  
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Technical Information  
39  
In Windows 95, right-click on the My Computer icon, select Properties, select the  
Device Manager tab, double-click on the computer icon to see a list of which device  
is using each resource setting on your computer.  
For optimum performance, run SCANDISK.EXE and DEFRAG.EXE on your hard  
drive (see “Achieving optimal performance” on page 30).  
Refer to your computer manual or contact your computer vendor if you have any  
questions about your computers configuration or capabilities.  
Drive Specifications  
Backup Speed  
Performance will vary greatly depending on the speed of your system, the current  
fragmentation of your hard drive, and the number and type of files being backed up.  
Data transfer rate: up to 648 KBps  
Tape speed, Read/write: up to 102 inches per second  
Search/rewind: 120 inches per second  
Load time: 15 seconds  
Tape Format  
QIC-3095  
Number of tracks: 73  
Bit density: 67,733  
Encoding method: RLL1,7  
Error Correction: 6-level Reed-Solomon  
Interface  
Parallel  
Reliability Specifications  
15  
Hard error rate: <1 in 10 bits read with Reed-Solomon ECC  
Mean time between failure: 250,000 hours predicted  
Warranty: 2-year limited warranty  
Power Requirements  
Tape drive: +16 Vdc @ 1.3 A  
Power supply: 100-240 VAC, 50/60 Hz, 1.0 A  
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40  
Installation Guide  
Specified Operating Temperature  
o
o
Minimum: 5 C (41 F)  
o
o
Maximum: 35 C (95 F)  
Certifications  
UL, cUL, TÜV, NOM, CE, meets or exceeds FCC Class B requirements  
Federal Communications Commission R.F. Interference Statement  
WARNING: This equipment has been tested and found to comply with the limits for a Class B digital  
device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation. This equipment generates, uses and can radiate  
radio frequency energy and, if not installed and used in accordance with the instructions, may cause  
harmful interference to radio communications. However, there is no guarantee that interference will not  
occur in a particular installation. If this equipment does cause harmful interference to radio or television  
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to  
correct the interference by one or more of the following measures:  
n
n
n
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is  
connected.  
n
Consult the dealer or an experienced radio/TV technician for help.  
CAUTION: Changes or modifications of this equipment not expressly approved by Hewlett-Packard, could  
result in violation of Part 15 of FCC rules.  
To maintain compliance with FCC rules and regulations, use properly shielded cables with this device.  
User’s manual statement for VCCI class B product  
Translation for VCCI class B product  
This equipment is in the Class B category information technology equipment based on the rules of  
Voluntary Control Council For Interference by Information Technology Equipment (VCCI). Although  
aimed for residential area operation, radio interference may be caused when used near a radio or TV  
receiver.  
Read the instructions for correct operation.  
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Technical Information  
41  
Korean RRL Statement  
Notice  
Europe: This drive shall be installed only with an EN60950 (IEC950) approved Power supply.  
®
USA/Canada: This drive is for use only with IBM compatible UL listed personal computers.  
FCC Declaration of Conformity  
According to 47CFR, Parts 2 and 15, Class B Computer Peripherals:  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:  
(1) this device may not cause harmful interference (2) this device must accept any interference received  
including interference that may cause undesired operations. This applies to all product options.  
August 1, 1997  
Richard M. Spangler, Quality Manager  
Notice for Canada  
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as  
set out in the radio interference regulations of the Canadian Department of Communications  
Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux  
appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par le  
Ministère des Communications du Canada.  
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42  
Installation Guide  
DECLARATION OF CONFORMITY  
according to ISO/IEC Guide 22 and EN 45014  
Manufacturer’s Name:  
Hewlett-Packard Company  
Manufacturer’s Address:  
815 SW 14th Street, Building E  
Loveland, Colorado 80537  
declares that the product  
Product Name:  
HP Colorado 5GB external  
Model Number:  
Product Options:  
C4361A  
All  
conforms to the following Product Specifications:  
Safety:  
EMC:  
EN60950:1992 + A1:1993, + A2:1993, + A3:1995  
EN 55022:1994 Class B  
EN 50082-1:1992  
IEC 801-2:1991 - 4kV CD, 8kV AD  
IEC 801-3:1984 - 3V/m  
IEC 801-4:1988 - 1kV Power Lines, 0.5kV Signal Lines  
ENV 50140:1993 - 3V/m  
Supplementary Information:  
The product herewith complies with the requirements of the Low Voltage Directive  
73/23/EEC and the EMC directive 89/336/EEC and carries the “CE” mark accordingly.  
August 01, 1997  
Richard Spangler, Quality Manager  
European contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department  
HP-TRE, Herrenberger Straβe 130, D-71034 Böblingen (FAX: +49-7031-143143).  
.
DECLARATION OF CONFORMITY  
according to ISO/IEC Guide 22 and EN 45014  
Manufacturer’s Name:  
Hewlett-Packard Company  
Manufacturer’s Address:  
815 SW 14th Street, Building E  
Loveland, Colorado 80537  
declares that the product  
Product Name:  
HP Colorado 8GB external  
Model Number:  
Product Options:  
C4388A  
All  
conforms to the following Product Specifications:  
Safety:  
EMC:  
EN60950:1992 + A1:1993, + A2:1993, + A3:1995  
EN 55022:1994 Class B  
EN 50082-1:1992  
IEC 801-2:1991 - 4kV CD, 8kV AD  
IEC 801-3:1984 - 3V/m  
IEC 801-4:1988 - 1kV Power Lines, 0.5kV Signal Lines  
ENV 50140:1993 - 3V/m  
Supplementary Information:  
The product herewith complies with the requirements of the Low Voltage Directive  
73/23/EEC and the EMC directive 89/336/EEC and carries the “CE” mark accordingly.  
August 01, 1997  
Richard Spangler, Quality Manager  
European contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department  
HP-TRE, Herrenberger Straβe 130, D-71034 Böblingen (FAX: +49-7031-143143).  
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Installation Guide  
43  
Software License Agreement for External Drives  
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS  
SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE  
LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE  
SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER  
PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.  
HP SOFTWARE LICENSE TERMS  
License Grant. HP grants you a license to Use multiple copies of the Software but only for Use in  
conjunction with the HP hardware product that accompanied the Software. “Use” means storing, loading,  
installing, executing or displaying the Software. You may not modify the Software or disable any licensing  
or control features of the Software.  
Ownership. The Software is owned and copyrighted by HP or its third party suppliers. Your license  
confers no title or ownership in the Software and is not a sale of any rights in the Software. HP’s third party  
suppliers may protect their rights in the event of any violation of these License Terms.  
Copies and Adaptations. You may only make copies or adaptations of the Software for archival purposes  
or when copying or adaptation is an essential step in the authorized Use of the Software. You must  
reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the  
Software onto any bulletin board or similar system.  
No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP’s prior  
written consent is obtained. In some jurisdictions, HP’s consent may not be required for limited  
disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information  
regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a  
necessary part of the operation of the Software.  
Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer, you  
must deliver the Software, including any copies and related documentation, to the transferee. The  
transferee must accept these License Terms as a condition to the transfer.  
Termination. HP may terminate your license upon notice for failure to comply with any of these License  
Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations  
and merged portions in any form.  
Export Requirements. You may not export or re-export the Software or any copy or adaptation in  
violation of any applicable laws or regulations.  
U.S. Government Restricted Rights. The Software and any accompanying documentation have been  
developed entirely at private expense. They are delivered and licensed as “commercial computer software”  
as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991) or DFARS 252.227-  
7014 (Jun 1995), as a “commercial item” as defined in FAR 2.101(a), or as “Restricted computer software”  
as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause),  
whichever is applicable. You have only those rights provided for such Software and any accompanying  
documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the  
product involved.  
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44  
Installation Guide  
Hewlett-Packard Limited Warranty Statement  
HP Colorado Tape Drive  
DURATION OF LIMITED WARRANTY  
Hardware - 2 year  
Software - 90 days  
1. HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will be free from  
defects in materials and workmanship after the date of purchase, for the period specified above. If HP  
receives notice of such defects during the warranty period, HP will, at its option, either repair or replace  
products which prove to be defective. Replacement products may be either new or like-new.  
2. HP warrants to you that HP software will not fail to execute its programming instructions after the date  
of purchase, for the period specified above, due to defects in material and workmanship when properly  
installed and used. If HP receives notice of such defects during the warranty period, HP will replace  
software media which does not execute its programming instructions due to such defects.  
3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable,  
within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to  
a refund of the purchase price upon prompt return of the product.  
4. HP products may contain remanufactured parts equivalent to new in performance or may have been  
subject to incidental use.  
5. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,  
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d)  
operation outside of the published environmental specifications for the product, or (e) improper site  
preparation or maintenance.  
6. HP MAKES NO OTHER EXPRESS WARRANTY WHETHER WRITTEN OR ORAL. ANY  
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS  
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some states or  
provinces do not allow limitations on the duration of an implied warranty, so the above limitation or  
exclusion might not apply to you. This warranty gives you specific legal rights and you might also have  
other rights that vary from state to state, or province to province.  
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY  
STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE,  
IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT,  
SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER  
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries, States or  
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above  
limitation or exclusion may not apply to you.  
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE WARRANTY  
TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED,  
DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY  
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.  
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Technical Information  
45  
Returning Your Drive  
All countries other than the USA: If your Hewlett-Packard product requires repair or replacement, call  
Customer Support at the phone number listed on page 47 of this guide to receive instructions.  
In the USA: If your Hewlett-Packard product requires repair or replacement, follow these instructions:  
Call the number listed on page 47. Customer Support will help you determine if your drive is defective.  
Provide the product type, serial number, and date of purchase. You will be given a return authorization  
number. Keep the return authorization (RA) number for future reference.  
Securely repackage the product (in the original packaging if possible) to prevent shipping damage and  
mark the return authorization number on the box and in the box along with your name and address.  
All product returns must have an accompanying return authorization number. To ensure timely and accurate  
processing of your return, the number must be clearly printed on the outside of the box.  
Use the appropriate address for your location. A traceable shipping method is recommended. The postage,  
shipping and insurance charges incurred in shipping to Hewlett-Packard will be paid by Purchaser and all  
risk for the product shall remain with Purchaser until such time as Hewlett-Packard takes receipt of the  
product.  
Once your product is received at Hewlett-Packard, we will ship the replacement product. Hewlett-Packard  
will pay shipping charges to the Purchaser for replacement product covered under warranty.  
If the product is still under warranty, there is no charge for the replacement. If the product is not covered  
under warranty, an exchange cost will be quoted when the return authorization number is issued.  
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Chapter 6: Customer Support  
Services  
Support for Your Tape Drive and Colorado Backup  
Software  
If you need help with your tape drive, your local reseller has the latest information regarding HP  
products and services and can provide support under HP's comprehensive menu of reseller  
services. If your reseller is not able to help, or you are having software problems, you can obtain  
support from HP directly either through free 24-hours/day interactive electronic services or by  
telephone (free during warranty).  
America Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Keyword: hpstor  
CompuServe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Go HPSYS  
Bulletin board site (8,N,1,F, 1200-28.8K baud)  
Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .+31 (0)495 546909  
Asia/Pacific  
Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(03) 9890 0276  
Korea. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Hitel: (02) 762-0228  
Access: Go HPK  
Chollian: (02) 220-2001  
New Zealand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(09) 356 6642  
Taiwan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(02)9233233  
First Name: HP  
Last Name: BBS  
QuickFax Faxback Service  
Simply dial the fax number from a touch-tone phone or Group 3 fax machine and follow the  
voice prompts to select the index of available support and product information documents.  
USA and Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . .800-368-9673 or 970-635-1510  
Europe  
Austria (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0660 8128  
Belgium (free line)  
- Dutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0800 11906  
- French . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0800 17043  
Denmark (free line). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .800 10453  
Finland (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9800 13134  
France (free line). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .05 905900  
Germany (free line). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0130 810 061  
Italy (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1678 59020  
46  
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Customer Support Services  
47  
Netherlands (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 06 022 2420  
Norway (free line). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .800 11319  
Spain (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .900 993123  
Sweden (free line). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .020 795743  
Switzerland (free line)  
- French . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155 1526  
- German . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155 1527  
United Kingdom (free line). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0800 960271  
Other locations in Europe (toll line) . . . . . . . . . . . . . . . . . . +31 (0)20 681 5792  
Asia/Pacific  
Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(03) 9272 2627  
China. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(8610) -65055280  
Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(3) 3335-8622  
Korea. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(02) 769-0543  
New Zealand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(09) 356 6642  
Singapore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(65) 291-7951  
Taiwan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(02)7195589  
E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [email protected]  
FTP Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ftp.hp.com  
Login: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . anonymous  
Password: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (Your email address)  
Directory: . . . . . . . . . . . . . . . . . . . . . . ./pub/information_storage/hp-colorado  
Telephone USA and Canada (M-F, 6 a.m.- 6 p.m. Mountain time)  
Literature and dealer referral . . . . . . . . . . . . . . . . . . . . . . . . . . . .970-635-1500  
Canada (for French-speaking customers)  
pour assistance en français . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-387-3867  
During warranty period  
- Technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .970-635-1500  
After warranty period (charges begin only when you connect to a Support Technician, prices  
are subject to change without notice)  
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .800-810-0130  
(Per incident fee of $25 US dollars charged to  
Visa, MasterCard or American Express)  
U.S. only Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . .900-555-1800  
($2.50 per minute/maximum of $25. You must be 18 years  
of age or have parental permission to call 900 numbers.)  
Europe (M-F, 8:30-18:00 Central European Time)  
Use these Technical Support numbers during and after your warranty period. No charge for  
Technical Support during warranty period. Per incident charge after warranty period.  
Austria (German) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .06 60 63 86  
Belgium  
- Dutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .02 626 88 06  
- French . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .02 626 88 07  
Denmark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 29 40 99  
Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .02 03 47 288  
France . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 04 50 43 98 53  
Germany . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0180 52 58 143  
Ireland (English) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .01 662 55 25  
Italy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .02 2 641 0350  
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48  
Customer Support Services  
Netherlands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 020 606 8751  
Norway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 11 62 99  
Portugal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .01 44 17 199  
Spain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 23 21 123  
Sweden . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .08 61 92 170  
Switzerland (French, Italian, and German). . . . . . . . . . . . . . . . . 08 48 80 11 11  
United Kingdom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0171 512 52 02  
English language support from other countries . . . . . . . . . . +44 171 512 52 02  
Asia/Pacific  
Australia (M-F 7am-7pm, Eastern Standard Time) . . . . . . . . . .(03) 9272 8000  
China (M-F 8:30-17:30) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (8610)-62625666  
extensions 5602 through 5609, 5611 and 5612  
(8610)-62614174  
(8610)-62624175  
(8610)-62614176  
Korea (M-F, 8:30-19:00). . . . . . . . . .(02) 3270-0700 / 080-999-0700 (toll free)  
New Zealand (M-F, 9am to 9pm Auckland Time) . . . . . . . . . . . .(09) 356 6640  
Singapore (M-F, 9:00-17:00) . . . . . . . . . . . . . . . . . . . . . . . . . . . .(65) 271-7233  
Taiwan (M-F, 8:30-17:30). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(02) 717-9609  
FAX  
USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .970-667-0997  
Asia/Pacific  
Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(03) 9272 4099  
Korea. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(02) 3270-0707  
New Zealand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (+61 3) 9272 4099  
Singapore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(65) 278-9225  
Taiwan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(02)5140276  
R
Hewlett-Packard, 815 SW 14th Street Bldg. E, Loveland, CO 80537  
Copyright 1998. Hewlett-Packard, a division of Hewlett-Packard. All rights reserved. Hewlett-Packard is a registered trademark of the  
Hewlett-Packard Company. Windows, Windows 95, and Windows NT are U.S. registered trademarks of Microsoft Corp. Travan is a U.S.  
registered trademark of 3M.  
C4388-90100 March 1998  
PRINTED IN USA  
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