INTRODUCTION
Your GE answering system is designed to give you flexibility in use and
quality performance. To get the most from your answerer, we suggest that
you take a few minutes right now to read through this User‘s Guide.
TABLE OF CONTENTS
GETTING STARTED ................................................................................................ 2
DESKTOP INSTALLATION...................................................................................... 3
WALL MOUNT INSTALLATION .............................................................................. 4
ANSWERING SYSTEM SET UP ............................................................................. 5
THE OUTGOING ANNOUNCEMENT (OGA) ............................................................. 5
ANSWERER OPERATION .......................................................................................... 6
TURNING THE ANSWERER ON AND OFF ................................................................ 6
MESSAGE PLAYBACK ......................................................................................... 6
SAVING MESSAGES ........................................................................................... 6
CALL SCREENING/AUTO DISCONNECT ................................................................... 7
THE MEMO BUTTON ......................................................................................... 7
REMOTE ACCESS .............................................................................................. 9
TELEPHONE OPERATION ....................................................................................... 11
PLACING AND ANSWERING CALLS ...................................................................... 11
REDIAL .......................................................................................................... 11
FLASH BUTTON .............................................................................................. 11
MEMORY DIALING .............................................................................................. 12
STORING A NUMBER IN MEMORY ...................................................................... 12
CHANGING A STORED NUMBER ......................................................................... 12
DIALING A STORED NUMBER............................................................................. 13
CHAIN DIALING ............................................................................................... 14
TROUBLESHOOTING GUIDE ................................................................................... 15
CARE AND MAINTENANCE .................................................................................... 16
SERVICE ............................................................................................................ 16
INDEX ............................................................................................................... 17
WARRANTY ....................................................................................................... 18
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
T H E L I G H T N I N G
FLASH AND ARROW-
HEAD WITHIN THE
CAUTION: TO REDUCE THE THE EXCLAMATION
RISK OF ELECTRIC SHOCK, POINT WITHIN THE
DO NOT REMOVE COVER T R I A N G L E I S
( O R B A C K ) . N O U S E R - WARNING
SIGN
ALERTING YOU OF
A
TRIANGLE IS
WA R N I N G S I G N
ALERTING YOU OF
A
SERVICEABLE PARTS IN-
SIDE. REFER SERVICING
TO QUALIFIED SERVICE
PERSONNEL.
I
M
P
O
R
T
A
N
T
WARNING:TO PREVENT FIRE
OR ELECTRICAL SHOCK HAZARD,
DO NOT EXPOSE THIS PRODUCT
TO RAIN OR MOISTURE.
"
D
A
N
G
E
R
O
U
S
I N S T R U C T I O N S
A C C O M PA N Y I N G
T H E P R O D U C T.
VOLTAGE" INSIDE
THE PRODUCT.
SEE MARKING ON BOTTOM / BACK OF PRODUCT
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DESKTOP SYSTEM INSTALLATION
3
1
2
1. Connect the handset cord into the handset and into the jack on the left
side of the base unit.
2. Plug one end of the telephone line cord into the jack marked PHONE
LINE on the back of the unit and plug the other end into a modular
wall jack.
3. Plug the smaller end of the power supply cord into the POWER jack on
the back of the answerer; plug the larger end into an AC power outlet.
4. Set the TONE/PULSE switch (on the right side of the unit) to TONE if
you have touch-tone service or to PULSE if you have rotary dial service.
NOTE: Only use the Thomson power supply that came with this unit
(5-2378). Using other adapters may damage the unit.
3
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WALL MOUNT INSTALLATION
1
1. Rotate the handset hook one-half
turn.
Handset hook
2. Remove the base plate from the
back by pressing down on the
snap tabs and then reverse the
direction of the base plate.
2
3. Plug one end of the telephone
line cord into the jack marked
PHONE LINE on the back of the
unit. Wrap the excess cord
around the plastic tabs. Plug the
other end of the telephone line
cord into a modular wall jack.
Replace the base plate by putting
the tabs into the slots and
3
snapping them into place.
5
4. Connect the power supply
adapter to the POWER 9V DC jack
on the back of the unit and plug it
into an AC outlet.
4
5. Slip the mounting holes over the
wall plate posts and slide the unit
down firmly into place. (Wall
plate not included.)
12 MEMORY
1
2
6
7
8
3
4
9
AREA CODE
PHONE NUMBER
5
6
6. Plug the handset cord into the
handset and into the unit and
then hang up the handset.
EMERGENCY QUICK DIAL
A
B
C
SAVE
MEMO
S
T
Y/ OP
PLA
7
A
B
C
STORE
MEM DIAL
REDIAL
FLASH
ABC
DEF
3
1
4
7
2
5
8
0
GHI
PRS
JKL
TUV
MNO
6
7. Set the TONE/PULSE switch to
TONE you if have touch-tone
service or to PULSE if you have
rotary dial service.
WXY
9
OPER
T
*
ONE
#
4
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ANSWERING SYSTEM SET UP
SETTING THE ANSWERER VOLUME
VOLUME
PULSE •• TONE
Set the volume for answering system
playback to desired level. Turn knob
away from you to increase the volume
and toward you to decrease the
volume.
Answerer volume
TONE/PULSE switch
THE OUTGOING ANNOUNCEMENT (OGA)
RECORDING THE OGA
When recording, your mouth should be about
eight inches from the unit, and you should elimi-
nate as much background noise as possible.
1. Open the door on the front of the unit.
2. Press and hold the ANNOUNCEMENT button.
You need to hold the button until you finish the
announcement.
M-C30
ANNOUNCEMENT:
HOLD TO RECORD
TOUCH TO PLAY
ANSWER ON/OFF
3. Begin talking after you hear the beep.
4. Release the button when you finish your
announcement.
ANNOUNCEMENT
button
5. Announcement plays back automatically.
OUTGOING ANNOUNCEMENT SAMPLE
Hello, this is ______.
I can’t answer the phone right now, so if you leave your name, number, and
a brief message at the tone, I’ll contact you as soon as possible. Thank you.
REVIEWING THE OGA
To review your outgoing announcement, press and quickly
release the ANNOUNCEMENT button.
5
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ANSWERER OPERATION
TURNING THE ANSWERER ON AND OFF
Open the door on the front of the unit and press the ANSWER ON/OFF
button to turn the answerer on (so that it answers phone calls). The
answering machine normally answers on the fifth ring, unless you have
saved messages. If you have saved messages, the machine answers on
the second ring.
MESSAGE PLAYBACK
To hear messages left on your answering machine, press the PLAY/STOP
button. The tape rewinds and begins playing all messages. When all
messages have been played, the machine automatically rewinds the tape
and is ready for additional incoming messages. New messages will record
over the old messages unless you use the save feature (see "Saving
Messages" section).
NOTE: There is no time limit for incoming messages. A caller can leave a
message that is the length of the tape. The tape provided holds 15 minutes of
recording time on each side, including the outgoing announcement.
SAVING MESSAGES
Press MESSAGE SAVE if you want to save all messages. The answering
machine will save those messages on the tape and begin recording new
messages after the old messages you have saved.
Note: The MESSAGE SAVE key can be pressed any time during or after
message playback.
6
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FULL TAPE
When the tape is full, the Messages indicator light flashes rapidly. The
machine answers on the 10th ring and emits a tone. To clear the tape, play
the messages and do not save them.
THE MESSAGES INDICATOR LIGHT
The following table tells you what the Messages indicator light is doing.
What the light is doing
Continuously OFF
Blinks steadily
Meaning
Answering machine is off.
Each blink represents a message that someone
has left on the machine.
Flashes rapidly
No tape inserted, tape is full or jammed, or you
haven't recorded a valid outgoing announcement.
See applicable sections throughout this manual
to correct condition.
Continuously ON
Machine is ON and there are no new messages or
memos on the answering machine.
CALL SCREENING/AUTO DISCONNECT
Because the answerer automatically stops recording when any extension
phone is picked up (Auto Disconnect feature), you can screen incoming
calls. Listen as the caller leaves a message and pick up the handset (or
any extension phone) if you want to talk to that caller.
MEMO BUTTON
The MEMO button serves two purposes:
•
•
Enables you to leave a message on the answering machine.
Enables you to activate the Instant Replay feature, which repeats the
previous 10 seconds of the message you are playing back.
7
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LEAVING A MEMO
Leaving a memo is just like
recording an OGA, except you
use the MEMO button instead of
the ANNOUNCEMENT button.
12 MEMORY
6
MESSAGES
indicator
light
1
2
7
8
3
4
1. Press and hold down MEMO.
9
AREA CODE
PHONE NUMBER
5
2. When you hear a beep,
continue holding MEMO and
leave your message.
EMERGENCY QUICK DIAL
A
B
C
3. Release MEMO when you
finish your message.
MESSAGE SAVE
MEMO
ST
O
Y/
PLA
P
MEMO
button
The memo is included in the
message count represented
by the number of times the
MESSAGES indicator light
flashes.
A
B
C
MESSAGE SAVE
button
INSTANT REPLAY
Instant Replay is used to repeat the previous 10 seconds of the message
you are playing. Use Instant Replay when you want to quickly repeat
information like a phone number or address.
1. Press MEMO while you are playing the message.
2. Tape rewinds for 10 seconds and resumes playing.
8
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REMOTE ACCESS
You can access your answering machine from any touch-tone phone by
entering the 3-digit security code on the bottom of the unit. You can
complete more than one remote function when you access your answer-
ing machine since the machine gives you several seconds after complet-
ing one task for you to request another.
SECURITY CODE
A 3-digit, factory-assigned security code is listed on the bottom of
the unit. You must enter this number to obtain remote access to your
answering machine.
TOLL SAVER FEATURE
If you call to retrieve messages and there are no saved messages or new
messages, the unit answers on the 5th ring. If there are saved messages
or new messages, the unit answers on the 2nd ring. If you call from a
remote location and you hear 3 rings, you can hang up knowing you have
no new messages and avoid the toll charges.
ACCESSING YOUR ANSWERING MACHINE
PLAYING MESSAGES AND CLEARING MESSAGES
1. Dial your phone number.
2. After the OGA, enter your 3-digit security code.
3. After you enter your security code, the answering machine automati-
cally rewinds and plays the messages.
TONE
*
4. To clear messages, press the ( ) TONE button.
5. To play all of the messages again, press 2.
TIP: You can bypass the outgoing announcement by pressing any number key
while it is playing.
9
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ACTIVATING INSTANT REPLAY FROM A REMOTE LOCATION
After you have accessed the answering machine (dial your phone number,
enter your security code after the OGA, and the messages start playing)
you can replay the previous 10 seconds of the message that is playing by
pressing 5.
RECORDING AN OGA FROM A REMOTE LOCATION
1. Dial your phone number
2. Enter your 3-digit security code
3. Press 4 (you will hear a series of short tones and a long tone)
4. After the long tone, record your new OGA
5. Press 4 when finished recording
6. The machine automatically plays the new OGA
ACCESSING THE ANSWERING MACHINE WHEN THE TAPE IS FULL
When the tape is full, the machine answers on the 10th ring and emits a
tone. The machine gives you several seconds to enter your 3-digit security
code to access your messages.
It is a good idea to clear messages and reset the tape so that you are able
to receive more messages. Refer to the Remote Operation cards for details
on resetting the tape.
TURNING THE MACHINE ON AND OFF FROM A REMOTE LOCATION
After you have accessed the answering machine by dialing your phone
number and entering your 3-digit security code, you can turn the machine
on by pressing 5 and you can turn it off by pressing 6.
TIP: The machine tells you when a command has been completed by
emitting 3 short beeps (i.e., when the last message has finished playing, the
machine beeps 3 times). After the 3 beeps, you can choose another remote
command (i.e., recording a new outgoing announcement).
10
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TELEPHONE OPERATION
MAKING A CALL
1. Pick up the handset to get a dial tone.
2. Dial the number.
RECEIVING A CALL
Make sure that the RINGER (on the back of the unit) is set to LO or HI.
1. Pick up the handset when the phone rings.
2. Put handset in cradle when finished with conversation.
REDIAL
Redial the last number you called by pressing the REDIAL button after
you get a dial tone.
NOTE: The Redial feature holds in memory the last numbers that you
pressed. If you pressed any numbers after dialing a phone number (for
example, when accessing a voice-menu system) those numbers are redialed.
MESSAGE SAVE
MEMO
FLASH BUTTON
ST
Y/ O
P
PLA
Press the FLASH button instead
of pressing the hook switch to
activate custom calling services
such as call waiting or call
A
B
C
STORE
MEM DIAL
REDIAL
FLASH
transfer, which are provided by
your local phone company.
REDIAL
button
FLASH button
11
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MEMORY DIALING
Store as many as 12 numbers in memory for easy dialing. Three numbers
can be stored in the Emergency Quick Dial locations (A, B, C) located
above the number keypad. Nine additional numbers can be stored in the
numbered keys (1-9).
NOTE: Be careful when you store numbers because you might actually call
someone instead of storing their number in memory. Follow the correct
procedures in the "Storing A Number in Memory" section.
STORING A NUMBER IN MEMORY
1. Pick up the handset to get a dial tone.
2. Press the STORE button.
3. Dial the number to be stored.
4. Press the STORE button and then press a memory location
(A, B, C, or 1-9).
5. Record whose phone number it is on the memory directory (located
under the plastic cover on the front of the unit).
STORING THE LAST NUMBER DIALED
1. Pick up the handset to get a dial tone.
2. Press the STORE button twice.
3. Press a memory location (A, B, C, or 1-9).
4. Record whose phone number it is on the memory directory (located
under the plastic cover on the front of the unit).
CHANGING A STORED NUMBER
To change a stored number, replace it with a different number by using the
procedure for storing a number. Just make sure that you update your
memory directory on the front of the unit when you make changes.
12
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ADDING A PAUSE TO THE DIALING SEQUENCE
Use the REDIAL button to insert a delay in the dialing sequence when storing
a number. For example, when you need to dial 9 to get an outside line, press
REDIAL at the point in the dialing sequence in which a pause is required.
1. Pick up the handset to get a dial tone.
2. Press the STORE button.
3. Press 9.
4. Press REDIAL to add a pause, and then dial the number.
5. Press the STORE button and then press a memory location
(A, B, C, or 1-9).
CLEARING A STORED NUMBER
1. Pick up the handset to get a dial tone.
2. Press STORE.
3. Press the REDIAL button.
4. Press the STORE button and then press a memory location
(A, B, C, or 1-9).
DIALING A STORED NUMBER
To dial numbers from memory, pick up the handset to get a dial tone.
Press the MEM DIAL (Memory Dial) button followed by the memory
location (1-9) for the number you want to dial.
DIALING THE EMERGENCY QUICK DIAL NUMBERS (A, B, C)
Because the Emergency Quick Dial buttons are the quickest to dial, you
may want to use them to store emergency numbers.
To dial one of these numbers, just press the A, B, or C button after you
get a dial tone.
CAUTION: If you make test calls to emergency numbers, remain on the line
and explain the reason for the call to the dispatcher. Also, make these calls in
off-peak hours, such as early morning or late evening.
13
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CHAIN DIALING
Use this feature if you make calls that require you to dial a sequence of
numbers, for instance if you use a calling card for a frequently called long
distance number. Basically, you store each number in a different memory
location, and then dial the memory buttons instead of each number
separately.
The following example shows how you can use chain dialing to make a
call through a long distance service.
Number is For
Memory Location
Long distance access number
Authorization code
Frequently called long distance number
7
8
9
1. Pick up the handset to get a dial tone.
2. Press MEM DIAL and then press 7.
3. When you hear the access tone, press MEM DIAL and then press 8.
4. At the next access tone, press MEM DIAL and then 9.
14
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TROUBLESHOOTING GUIDE
Problem
Solution
No dial tone/won’t dial out
• Check phone line connection and
handset cord connection.
• Check hook switch to make sure it
pops up.
• Make sure TONE/PULSE switch is in
correct position.
Phone doesn’t ring
• Adjust the RINGER VOLUME level.
• Could have too many phones
on one line. (See FCC registra-
tion information regarding REN)
Volume is low
• Check the VOLUME setting. Turn up if
necessary.
Memory dialing problems
• Make sure you entered numbers
correctly. Review memory dialing
section.
Unit doesn’t answer calls
• Make sure that the ANSWER ON/OFF
button is on.
• Make sure unit is connected to a
working AC outlet.
Unit answers after 10 rings
Unit answers after two rings
• Tape is full or jammed, or
ANSWER ON/OFF button is off.
• There are new or saved messages.
Play messages and do not save them
to restore the unit to answer on the
fifth ring.
Unit does not respond to
any buttons
• Unplug unit and wait at least one
minute. Then, restore power.
15
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CARE AND MAINTENANCE
To keep your GE telephone working and looking good, follow these few
simple guidelines:
•
Avoid putting the unit near heating appliances and devices that
generate electrical noise. (i.e., motors, fluorescent lamps.)
•
•
•
The unit should not be exposed to direct sunlight or moisture.
Avoid dropping the unit and/or other rough treatment of the unit.
Clean with a soft cloth. (Remember to first unplug the unit from the
wall outlet.)
•
•
Never use a strong cleaning agent or abrasive powder, as this can
damage the finish.
Retain the original packaging for future use.
SERVICE
FCC requires this product be serviced only by the manufacturer or its
authorized service agents. In accordance with FCC requirements, changes
or modifications not expressly approved by Thomson Consumer Electron-
ics could void the user’s authority to operate this product. For instructions
on how to obtain service, refer to the warranty included in this guide or
call customer service, telephone number: 800-448-0329.
Attach your sales receipt to the booklet for future reference or jot down the
date this product was purchased or received as a gift. This information will
be valuable if service should be required during the warranty period.
Purchase date _________________________________________________
Name of store _________________________________________________
16
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INDEX
A
P
PLAY/STOP button 6
Playing Messages 9
Playing messages 6
ANSWER ON button 6
Auto Disconnect feature 7
C
R
Call Screening 7
REDIAL button 11
Changing a Stored Number 12
used when storing numbers
in memory 12
D
DIAL button 13
Redial feature 11
Display messages 0, 7
Remote Access 9
clearing messages 9
playing messages 9
turning machine on/off 9
when tape is full 9
E
Emergency Quick Dial
locations (A, B, C) 12, 13
RINGER switch 11
F
S
FLASH button 11
Full Tape 7, 10
Screening calls 7
Security Code 9
STORE/IN button 12, 13
Storing a Number in Memory 12
I
Inserting a Tape 2
M
T
Tape
MEMO button 7
used to leave a message 8
full 7, 10
inserting 2
Memory directory 12
Memory Feature 12
TONE/PULSE switch 3, 4
Memory feature
clearing a number 13
dialing a number 13
Message Playback 6
Message playback 6
O
OGA. See Outgoing announcement
recording 5
reviewing 5
17
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LIMITED WARRANTY
What your warranty covers:
•
Any defect in materials or workmanship.
For how long after your purchase:
•
One year.
(The warranty period for rental units begins with the first rental or 45 days from date of shipment to
the rental firm, whichever comes first.)
What we will do:
•
Provide you with a new, or at our option, a refurbished unit.
•
The exchange unit is under warranty for the remainder of the original product’s warranty period.
How to make a warranty claim:
•
Properly pack your unit. Include any cables, etc., which were originally provided with the product. We
recommend using the original carton and packing materials.
•
Include in the package evidence of purchase date such as the bill of sale. Also print your name and
address and a description of the defect. Send standard UPS or its equivalent to:
Thomson Consumer Electronics, Inc.
Product Exchange Center
32 Spur Drive
El Paso, Texas 79906
•
•
Pay any charges billed to you by the Exchange Center for service not covered by the warranty.
A new or refurbished unit will be shipped to you prepaid freight.
What your warranty does not cover:
•
Customer instruction. (Your Owner’s Manual provides information regarding operating instructions
and user controls. For additional information, ask your dealer.)
•
•
•
•
•
•
Installation and set-up service adjustments.
Batteries.
Damage from misuse or neglect.
Products which have been modified or incorporated into other products.
Products purchased or serviced outside the USA.
Acts of God, such as but not limited to lightning damage.
Product Registration:
•
Please complete and mail the Product Registration Card packed with your unit. It will make it easier to
contact you should it ever be necessary. The return of the card is not required for warranty coverage.
How state law relates to this warranty:
•
This warranty gives you specific legal rights, and you may have other rights which vary from state to
state.
If you purchased your product outside the USA:
This warranty does not apply. Contact your dealer for warranty information.
•
Model 2-9824
P.O. Box 1976, Indianapolis, IN 46206
© 1996 Thomson Consumer Electronics, Inc.
Trademark(s) ® Registered
343A6610-0001 (Rev. 1 E/S)
96-25
Printed in Philippines
Marca(s) Registrada(s)
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