DishDrawer®
Service Manual
DD607 & DD247
NZ AU GB IE US CA
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Standard Single
Models
Description
Product Codes -
Markets
DD24SCW7
Single, Classic White
88629-US / CA
88630-US / CA
88632-US / CA
88634-US / CA
88635-US / CA
DD24SCX7
DD24SI7
Single, Classic Brushed Stainless Steel
Single , Integrated
DD24SCB7
DD24SDFX7
DD60SCHX7
Single, Classic Black
Single, Designer, Brushed Stainless
Single, Classic Brushed stainless, Water Sof-
tener
89388-GB
89397-EU
89407-DK
85073-TW
DD60SHI7
Single, Integrated, Water Softener
89389-GB
89398-EU
89408-DK
85074-TW
DD60SCHB7
Single, Classic Black, Water Softener
89390-GB
DD60SDFHX7
Single, Designer, Brushed Stainless, Water
Softener
89391-GB
89366-EU
89409-DK
DD60SCHW7
Single, Classic White, Water Softener
89387-GB
89406-DK
85072-TW
DD60SI7
Single, Integrated
80775-AA
80773-AA
80774-AA
DD60SCW7
DD60SCX7
DD60SHLI7
DD60SDFX7
Single, Classic White
Single, Classic Brushed Stainless
Single, Integrated, Water Softener, Long Door 89411-DK
Single, Designer, Brushed Stainless
80776-AA
Tall Tub Double
Models
Description
Product Codes -
Markets
DD24DDFTX7
DD24DTI7
Double Designer, Brushed Stainless, Tall Tub
Double Integrated, Tall Tub
88620-US / CA
88622-US / CA
88626-US / CA
88638-US / CA
DD24DCTX7
DD24DCHTX7
Double, Classic, Brushed Stainless, Tall Tub
Double, Classic, Brushed Stainless, Water
Softener
DD24DHTI7
DD24DCTW7
DD24DCTB7
Double, Itegrated, Water Softener
Double, Tall Tub, Classic White
Double, Tall Tub, Classic Black
88640-US / CA
88628-US / CA
88624-US / CA
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Tall Tub Single
Models
Description
Product Codes -
Markets
DD24SDFTX7
DD24STI7
Single, Designer, Tall Tub, Brushed Stainless
Single, Integrated, Tall Tub
88621-US / CA
88623-US / CA
88631-US / CA
DD24SCHTX7
Single, Classic, Tall Tub, Brushed Stainless
Steel
DD24SCTW7
DD24SCTB7
DD24SHTI7
DD24SCTX7
DD60SHTI7
Single, Tall Tub, Classic White
88643-US / CA
88625-US / CA
88633-US / CA
88627-US / CA
Single, Tall Tub, Classic Black
Single, Integrated, Water Softener, Tall Tub
Single, Classic, Tall Tub, Brushed Stainless,
Single, Integrated, Tall Tub, Water Softener
89381-GB
89393-EU
DD60SDFHTX7
Single, Designer, Brushed Stainless, Tall Tub,
Water Softener
89380-GB
89392-EU
DD60SDFTX7
DD60SDFTM7
DD60STI7
Single, Designer, Brushed Stainless, Tall Tub
Single, Designer, Iridium Stainless, Tall Tub
Single, Integrated, Tall Tub
80761-AA
80763-AA
80762-AA
80764-AA
80765-AA
80766-AA
89400-DK
89401-DK
89410-DK
DD60SCTW7
DD60SCTX7
DD60SCTM7
DD60SDFHTX7
DD60SHTI7
Single, Tall Tub, Classic White
Single, Tall Tub, Classic, Stainless Steel
Single, Tall Tub, Classic, Iridium Stainless
Single, Designer, Water Softener, Tall Tub
Single, Integrated, Water Softener, Tall Tub
DD60SHTLI7
Single, Integrated,Water Softener, Tall Tub,
Long Door
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CONTENTS
1
SERVICE REQUIREMENTS
7
7
8
1.1 Health & Safety
1.2 Specialised Tools
2
3
DIMENSIONS & SPECIFICATIONS
TECHNICAL OVERVIEW
9
14
14
14
14
16
18
18
18
20
21
21
22
23
24
3.1 Chassis
3.2 Drawer Fronts
3.3 Electronics
3.4 Motor
3.5 Lid System
3.6 Tub
3.7 Filling
3.8 Heating
3.9 Motor and Heater Plate Locknuts
3.10 Drain Cycle
3.11 Filter Plate
3.12 Drying Cycle
3.13 Water Softener (if fitted)
4
OPTION ADJUSTMENT MODE
25
4.1 How to Change the Setup Options (Classic, Designer & Integrated models) 25
4.2 Option Adjustment Quick Reference Charts
27
5
DIAGNOSTICS
30
30
34
5.1 DishDrawer Diagnostics
5.2 DishDrawer Diagnostics Wireless Badge Models
6
FAULT CODES AND POOR PERFORMANCE
36
6.1 Fault Code Description Chart
6.1.1 Sub Code Faults
37
38
6.2 Poor Dry Performance
6.3 Poor Wash Performance
40
41
7
FAULT FINDING PROCEDURE
44
54
7.2 Completing a Service
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8
WIRING DIAGRAMS
55
56
8.2 Wiring Diagram
9
SERVICE PROCEDURES
57
57
58
58
59
59
59
60
60
61
61
62
62
63
63
64
64
65
65
66
68
68
69
69
70
70
70
71
71
9.1 Component Testing
9.2 Drawer Front
9.3 Handle and LCD Display
9.4 Toe Kick Removal
9.5 Lower Tub Cowling
9.6 Tub Removal
9.7 Drying Duct - Top Tub Only
9.8 Drying Fan and Flap Valve
9.9 Detergent Dispenser
9.10 Electronic Controller
9.11 Filter Plate
9.12 Motor Rotor
9.13 Water Softener (if fitted)
9.14 Strainer (if fitted)
9.15 Wiring Cover
9.16 Tub Disconnection
9.17 Hall Sensor
9.18 Heater Plate and Motor Assembly
9.19 Lid
9.20 Yoke
9.21 Lid Actuator
9.22 Slide Rail Replacement.
9.23 Mains Filter Cover and PCB Mains Filter
9.24 Water Inlet Valve
9.25 Fill Hose, Drain Hose, Wiring Harness Replacement
9.26 Link Support Wire Position
9.27 Front Chassis Trim Replacement
9.28 Single Integrated Vent Duct Removal
9.29 Internal Duct and Elbow Removal
9.30 Wireless Receiver & Badge Remote
72
73
10 NOTES
76
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7
1 SERVICE REQUIREMENTS
1.1 Health & Safety
Note: When servicing the DishDrawer™, Health and Safety issues must be considered at all times. Specific safety
issues are listed below with their appropriate icon. These are illustrated throughout the service
information to remind service people of the Health and Safety issues.
1.1.1 Electrical Safety
Ensure the mains power has been disconnected before servicing the DishDrawer™. If the mains
supply is required to be on to service the DishDrawer™, make sure it is turned off when
removing any electrical component or connection to avoid electrical shock.
1.1.2 Electrostatic Discharge
An anti-static strap is to be used as electrical static discharge (ESD) protection when servicing
electronic components.
1.1.3 Good Working Practices
Ensure the work area is in a tidy and orderly condition at all times so as not to cause a hazard
while service work is being completed. Always clean and tidy the DishDrawer™ and work area
after service is completed.
1.1.4 Isolate Water Supply
Turn off the water connection tap before servicing.
1.1.5 Water Leak Check
Check for water leaks as part of the testing after the service has been completed.
1.1.6 Insulation Test
Megger test to check insulation.
Warning: Short together the phase and neutral pins on the plug so as not to damage any
electronic circuitry.
1.1.7 Solvent and Excessive Heat Damage
Solvents and excessive heat can damage plastic surfaces.
1.1.8 Sheet Metal Edges
When working around cut sheet metal edges use appropriate gloves or protection to eliminate
the chance of receiving a laceration.
1.1.9 Diagnostics
While in diagnostics some safety devices are bypassed. Ensure you do not run components
unattended. They may overheat, flood, burn out or cause water damage.
D
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8
1.2 Specialised Tools
For servicing this product, specialised tools are required.
1.2.1 Static Strap
To be used as ESD (electrostatic discharge) protection when replacing or handling electronic
components.
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9
2 DIMENSIONS & SPECIFICATIONS
Product Dimensions
Standard Product
Product Size Product Size
Minimum Cavity Minimum Cavity
(mm)
820 -880mm
410mm
(inches)
Size (mm)
820mm
412mm
600mm
560mm
560mm
Size (inches)
32 5/16”
16 1/4”
Height (Double)
Height Single
Width
34 5/8”
16 1/8”
599mm
23 9/16”
22 15/16”
22 1/2”
23 5/8”
Depth (classic)
Depth (FD & IN)
582mm
22 1/16”
22 1/16”
571mm
Tall Tub Product
Product Size Product Size
Minimum Cavity
Size (mm)
Minimum Cavity
Size (inches)
(mm)
864-924mm
454mm
(inches)
34-36 3/8”
17 7/8”
Height (Double)
864mm
456mm
34”
18”
Height Single
( classic)
Height Single
(FD & IN)
454-478mm 177/8”- 1813/16”
480mm
18 7/8”
Width
599mm
582mm
571mm
23 9/16”
22 15/16”
22 1/2”
600mm
560mm
560mm
23 5/8”
22 1/16”
22 1/16”
Depth (Classic
Depth (FD & IN)
NOTE: For more detailed installation measurements refer to the installation guides on CBW.
Electrical Specifications
Market
AA / GB / EU / DK
USA / CA / TW
Voltage
230/240 V
110 /120 V
Frequency
50/60 Hz
60 Hz
Current Double/Single
10 / 5 A
10.6 / 5.3 A
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10
Component Specifications
Component
Specification
Controller
NZ, AU, GB, EU, DK
US, CA, TW
230V
120V
Water Inlet Valve
all markets
24V DC
65+/- 10 Ohms per coil
2.5litres/min (0.65 US gal/min)
Dispenser Coils
Rinse Aid Tank
all markets
all markets
24V DC per coil
65+/- 10 Ohms per coil
50mls (approx. 25 washes)
3.05 cubic inches
PCB Mains Filter
(2 Types - Single / Double)
NZ, AU, GB, EU, DK
US, CA, TW
230V AC
110V AC
Motor
Drain Speed
Wash Speed
80V DC 3 Phase Brushless
5000 RPM
2200 - 2800 RPM
Pump out rate 5 litres / min.
Stator
8.0 Ohms (per winding), 16 ohms phase to
phase from the controller connector
Heater plate 230V
Wattage
Water Heater Track
Power Supply Resistor
NZ, AU, GB, EU, DK
230V AC
1045W
50 Ohms +/- 4 Ohms
98 Ohms +/- 7 Ohms
o
Temperature Sensor
Located on the heater plate
US, CA, TW
12000 Ohms @ 20 C
o
8300 Ohms @ 30 C
o
3000 Ohms @ 60 C
Heater Plate 110V
Wattage
120V AC
650W
Water Heater Track
Power Supply Resistor
24 Ohms +/- 3 Ohms
24 Ohms +/- 3 Ohms
o
Temperature Sensor
Located on the heater plate
Located on the heater plate
12000 Ohms @ 68 F
o
8300 Ohms @ 86 F
o
3000 Ohms @ 140 F
o
o
Fusible link
268 – 302 C (514 – 576 F)
Water Inlet hose
Pressure Rating
Length from chassis edge
(viewed from the front)
1MPa (145psi)
1650mm (64 ¾”) left hand side
1250mm (49”) Right hand side
Water Pressure
Non water softener models
1MPa (145 psi) max,
0.03 MPa (4.3psi) min
1MPa (145psi) max,
0.1MPa (14.5psi) min
Water softener models
Drain Hose
Power Cord
2000 mm (78 ½”)from left hand side
1800mm (70 ½”) from right hand side.
NZ, AU, GB, EU, DK
1650mm
length from chassis exit when
product viewed from the front
US, CA, TW
29 ½”LH side, 27 ½”RH side
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11
Component
Specification
24V brushless DC motor
Drying Fan
0.27A
only replace if open or short circuit
Diverter valve water softener
Brine pump assembly
Water softener
24V DC Coil
65 +/- 10 Ohms Coil
24V DC Coil
65 +/- 10 Ohms Coil
500 grams Salt Capacity
approx. 14 regenerations
290+/- 10ml Resin
Lid actuator
24V DC
Only replace if open or short circuit.
Hall sensor
LCD
5 V DC
5 volt rail between pins 2&5
LCD has a back light
Performance
NZ/AU
Based on 7 wash loads per week, using normal eco program
Per Tub
Star Rating
Energy
Water
134 KwH
6.7L
3.5
4.5
GB, EU
Per Tub
Energy
A
Wash
Dry
A
A
0.64
US, CA, TW
Based on 4 wash loads per week
Product
Single
Energy
141 kWh
155 kWh
276 kWh
Single Integrated
Double
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12
Wash Profiles (Non Vented)
NZ, AU
Incoming @ 20°C
Wash Cycle
D
F
Wash
D
F
Post
Rinse 1
10
D
F
Post
Rinse 2
10
D
F
Final Rinse
D
Dry
Time
(min)
124
Total
Water on (min)
Fan run
Heavy
@2800rpm
Time (min)
Temp (°C)
Fill (L)
1
1
46
70°C
2.7
41
65°C
2.7
55
60°C
2.3
40
39°C
2.3
26
50°C
2.5
21
45°C
2.5
22
55°C
2.5
12
45°C
2.5
7
2
1
2
1
2
1
15
65°C
2.7
24
55°C
2.7
33
60°C
2.5
35
40°C
2.2
15
60°C
2.5
10
50°C
2.5
10
55°C
2.5
7
45°C
2.5
2
30
10.4
10.6
7.6
6.6
10
120
120
120
30
2.5
6
2.5
6
Heavy Eco
@2500-2600rpm
Time (min)
Temp (°C)
Fill (L)
1
1
1
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
1
1
1
1
1
1
1
2
2
2
2
2
2
2
1
2
1
1
1
1
1
1
1
2
2
2
2
2
2
2
30
20
55
30
30
5
120
128
149
92
2.7
10
2.5
Normal
@2400-2600rpm
Time (min)
Temp (°C)
Fill (L)
2.8
10
Normal Eco
@2200rpm
Time (min)
Temp (°C)
Fill (L)
2.1
4
Delicate
@2300rpm
Time (min)
Temp (°C)
Fill (L)
1
1
1
1
1
1
1
4
2
2
120
120
120
30
2.5
3
2.5
3
Delicate Eco
@2300rpm
Time (min)
Temp (°C)
Fill (L)
80
10
2.5
2
2.5
Fast
@2500rpm
Time (min)
Temp (°C)
Fill (L)
49
7.5
7.5
2.5
2.5
2
Fast Eco
@2700rpm
Time (min)
Temp (°C)
Fill (L)
2
33
2.5
Rinse
@2300rpm
Time (min)
Temp (°C)
Fill (L)
11
2.5
GB, EU
Incoming Water 15°C
Wash Cycle
D
F
Prewash
D
F
Main Wash
D
F
Post
Rinse 1
4
D
F
Post
Rinse 2
4
D
F
Final Rinse
D
Dry
Time
(min)
126
Fills (L) Fan run
on (min)
Heavy
2800rpm
Time (min)
Temp (°C)
Fill (L)
1
1
57
70°C
3.2
41
60°C
3.2
32
65°C
3.2
2
1
2
1
1
1
2
1
18
65°C
3.2
14
55°C
2.5
19
65°C
3.2
24
60°C
2.5
15
60°C
2.5
10
50°C
2.5
10
50°C
2.5
10
45°C
2.5
2
30
12.8
10.7
12.8
8*
120
120
120
30
3.2
4
3.2
4
Heavy Eco
2800rpm
Time (min)
Temp (°C)
Fill (L)
1
1
1
1
2
2
2
2
2
2
2
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
2
1
1
1
1
1
1
1
2
2
2
2
2
2
2
45
25
40
30
30
5
121
95
2.5
3
2.5
3
Normal
2650rpm
Time (min)
Temp (°C)
Fill (L)
3.2
30
3.2
Normal Eco
2400rpm
Time (min)
Temp (°C)
Fill (L)
1
1
12
42°C
2.5
43
50°C
Fill valve 12s*
159
92
2.5
4
Delicate
2300rpm
Time (min)
Temp (°C)
Fill (L)
1
1
1
1
2
1
1
1
1
26
50°C
2.5
24
45°C
2.5
26
55°C
2.5
16
45°C
2.5
1
1
4
2
2
10
120
120
120
30
2.5
7
2.5
3
Delicate Eco
2300rpm
Time (min)
Temp (°C)
Fill (L)
87
10
2.5
2
2.5
Fast
2500rpm
Time (min)
Temp (°C)
Fill (L)
53
7.5
7.5
3.2
2.5
2
Fast Eco
2500rpm
Time (min)
Temp (°C)
Fill (L)
1
39
2.5
Rinse
2300rpm
Time (min)
Temp (°C)
Fill (L)
1
1
7
11
3.2
US, CA
Incoming @ 120°F (49°C)
Wash Cycle
D
F
Main Wash
D
F
Post Rinse 1
D
F
Post
Rinse 2
3
D
F
Post
Rinse 3
3
D
F
Final Rinse
D
Dry
Time
(min)
127
Water Fan Run
(L)
13.9
on
120
Heavy
@2800rpm
Time (min)
Temp
Fill (L)
Time (min)
Temp
Fill (L)
Time (min)
Temp
Fill (L)
Time (min)
Temp
Fill (L)
Time (min)
Temp
Fill (L)
Time (min)
Temp
Fill (L)
Time (min)
Temp
Fill (L)
Time (min)
Temp
Fill (L)
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
36
65°C/149°F
3.2
31
65°C/149°F
2.5
20
50°C/122°F
3.0
38
48°C/118°F
2.6
21
50°C/122°F
2.5
19
45°C/113°F
2.5
26
55°C/131°F
2.5
11
45°C/113°F
2.5
2
1
21
2
2
2
2
2
2
2
2
1
2
1
2
2
1
1
1
1
1
1
1
1
20
70°C/158 °F
2.5
15
65°C/149°F
2.5
20
55°C/131°F
3.0
20
52°C/125°F
2.5
15
55°C/131°F
2.5
12
50°C/122°F
2.5
10
50°C/122°F
2.5
9
45°C/113°F
2.5
2
2
2
2
2
2
2
2
28
3.2
14
2.5
3
2.5
3
Heavy Eco
@2800rpm
2
2
2
2
2
2
2
2
1
1
1
1
1
1
1
1
2
2
1
25
25
22
25
16
5
107
128
100
82
12.5
12
120
120
30
2.5
2.5
10
2.5
Normal
@2800rpm
40
55°C /131°F
3.0
1
3.0
Normal Eco
@2400rpm
10
7.6
10
2.5
5
Delicate
@2300rpm
1
3
2
2
120
120
120
30
2.5
5
2.5
3
Delicate Eco
@2300rpm
1
68
10
2.5
2
2.5
Fast
@2500rpm
53
7.5
7.5
2.5
2.5
3
Fast Eco
@2500rpm
2
35
2.5
Rinse
@2300rpm
Time (min)
Temp
Fill (L)
7
11
2.5
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13
Wash Profiles (Vented Single Integrated)
DD60 Australia/New Zealand Wash Profiles
Wash Profile
524019 EE DD NZ 21_0_010 (Vented)
Incoming @ 20°C
Wash Cycle
D
F
Wash
D
F
Post
Rinse 1
10
D
F
Post
Rinse 2
10
D
F
Final Rinse
D
P
D
Dry
Time
(min)
170
Total
Water on (min)
Fan run
Heavy
@2800rpm
Time (min)
Temp (°C)
Fill (L)
1
1
46
70°C
2.7
41
65°C
2.7
55
60°C
2.3
40
39°C
2.3
26
50°C
2.5
21
45°C
2.5
22
55°C
2.5
12
45°C
2.5
2
1
2
1
2
1
15
57°C
2.7
24
55°C
2.7
33
57°C
2.5
35
40°C
2.2
15
57°C
2.5
10
50°C
2.5
10
55°C
2.5
2
35
1
40
10.4
10.6
7.6
6.6
10
120
120
120
30
2.5
6
2.5
6
Heavy Eco
Time (min)
1
1
1
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
1
1
1
1
1
1
1
2
2
2
2
2
1
2
1
1
1
1
1
1
1
2
2
2
2
2
2
2
35
35
24
35
30
35
25
1
1
1
1
1
1
1
40
30
70
30
30
3
166
174
189
128
111
83
@2500-2600rpm Temp (°C)
Fill (L)
2.7
10
2.5
Normal
Time (min)
@2400-2600rpm Temp (°C)
Fill (L)
2.8
10
Normal Eco
@2200rpm
Time (min)
Temp (°C)
Fill (L)
2.1
4
Delicate
@2300rpm
Time (min)
Temp (°C)
Fill (L)
1
1
1
1
1
1
1
4
2
2
2
120
120
120
120
2.5
3
2.5
3
Delicate Eco
@2300rpm
Time (min)
Temp (°C)
Fill (L)
10
2.5
2
2.5
Fast
@2500rpm
Time (min)
Temp (°C)
Fill (L)
7.5
7.5
2.5
2.5
2
Fast Eco
@2700rpm
Time (min)
Temp (°C)
Fill (L)
2
7
45°C
2.5
3
60
2.5
Rinse
@2300rpm
Time (min)
Temp (°C)
Fill (L)
7
11
2.5
DD60 United States/Canada Wash Profiles
Wash Profile
524020 EE DD US 22_0_010 (Vented)
Incoming @ 49°C
Wash Cycle
D
F
Main Wash
D
F
Post Rinse
D
F
Post
Rinse 2
3
D
F
Post
Rinse 3
3
D
F
Final Rinse
D
P
D
Dry
Time
(min)
163
Water
(L)
13.2
Fan
Run on
120
1
21
Heavy
@2800rpm
Time (min)
Temp
1
1
36
65°C/149°F
2.5
31
65°C/149°F
2.5
20
50°C/122°F
3.0
38
48°C/118°F
2.6
21
50°C/122°F
2.5
19
45°C/113°F
2.5
26
55°C/131°F
2.5
11
45°C/113°F
2.5
2
1
2
2
2
2
2
2
2
2
1
2
2
1
1
2
1
20
57°C/134°F
2.5
15
57°C/134°F
2.5
20
55°C/131°F
3.0
20
52°C/125°F
2.5
15
55°C/131°F
2.5
12
50°C/122°F
2.5
10
50°C/122°F
2.5
9
45°C/113°F
2.5
2
35
1
28
Fill (L)
3.2
14
2.5
3
2.5
3
Heavy Eco
@2800rpm
Time (min)
Temp
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
1
2
2
2
2
2
2
2
35
35
32
35
30
30
25
1
1
1
1
1
1
1
40
25
22
25
16
3
158
164
133
118
99
12.5
12
120
120
120
120
120
120
120
Fill (L)
2.5
2.5
10
2.5
Normal
@2800rpm
Time (min)
Temp
40
55°C /131°F
3.0
1
2
Fill (L)
3.0
Normal Eco
@2400rpm
Time (min)
Temp
10
7.6
10
Fill (L)
2.5
5
Delicate
@2300rpm
Time (min)
Temp
1
3
2
2
Fill (L)
2.5
5
2.5
3
Delicate Eco
@2300rpm
Time (min)
Temp
1
10
Fill (L)
2.5
2
2.5
Fast
@2500rpm
Time (min)
Temp
82
7.5
7.5
2.5
Fill (L)
2.5
3
Fast Eco
@2500rpm
Time (min)
Temp
3
62
Fill (L)
2.5
Rinse
@2300rpm
Time (min)
Temp
7
11
Fill (L)
2.5
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14
3 TECHNICAL OVERVIEW
3.1 Chassis
The DishDrawer™ chassis is one complete assembly composed of 5 steel metal components locked together by a
proprietary riveting process. The chassis exterior is made of a lacquered electro-galvanised material.
3.2 Drawer Fronts
Prefinished drawer fronts are formed from steel blanks. The drawer fronts are attached to the tub by means of
formed hooks and two pins that are inserted through either side of the tub.
On the integrated model, the front panel supplied on each drawer is the mounting panel for the joinery
finished drawer front. The joinery finished drawer front is supplied by the customer.
3.3 Electronics
In the electronic controller, the functions of controlling the motor as well as controlling the user interface
console are combined into a single micro controller on the main printed circuit board.
This micro controller also controls a transformerless 85w switch mode power supply. This power supply
utilises a large dropping resistor on the heater plate in conjunction with phase control of the mains voltage in
order to produce a variable voltage supply for the motors, solenoids and drying fan. From this the controller can
supply voltages from 16V to 85V to the various components in the DishDrawer™.
A separate 24volt dc power supply on the PCB mains filter board, (located within the mains filter housing in the
lower left corner of the chassis) supplies power to the electronic controller(s). A switch mode power
supply on the electronic controller converts this to 5V which powers the microcontroller and LED’s.
An isolation relay is mounted on the PCB mains filter and will disconnect power to major components when
signalled to by the controller under certain fault conditions. Once the fault has been cleared, it will require the
power to be disconnected from the product for the isolation relay to reset.
NOTE: - With power supplies of this nature, all components, regardless of supply voltage, should be treated as live
to earth. i.e. at supply voltage.
The user interface comprises a printed circuit board for front controls and a touch switch panel for internal
controls.
The element is switched by one single pole relay. Overheat protection is provided by a thermal fuse in series with
the water heater track on the heater plate. In an over-heat situation, this gravity fuse drops off and disconnects
the water heater element from the supply voltage.
A non-serviceable fuse is mounted within the controller to provide additional safety protection.
3.3.1 Tub Home Sensor
The tub home sensor determines when the tub is closed. The tub home sensor consists of an infrared transmitter
and receiver mounted on the right side of electronic controller. When the tub is fully closed, infrared light is
transmitted from the sender through a light pipe on the side of the tub, through a prism mounted in the chassis
trim, then back through the other light pipe to the receiver. If the tub is not fully closed, the circuit is not
complete and the appliance will not operate.
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3.3.2 Touch Switches
Two touch switches are used on the secondary control panel. The one on the left is used to select the required
wash cycle and the one on the right is used to turn the ECO option on or off( not on US & AA integrated models).
(ECO times are not necessarily shorter than non-ECO times, but will use less energy.) They are capacitive touch
switches and are supplied with an analogue signal from the controller that will change in the presence of an
earthed mass (i.e. customer’s
finger). Eco on the integrated wireless remote model is used for the START button.
3.3.3 Wireless Remote ( some integrated models only)
Some markets have an integrated product available with a wireless badge control instead of a door badge, this
ensures a seamless clean finish for the integrated door panel.
‘Battery low’ indicator
Signal indicator
When this
A single flash
indicates a
flashes, the
battery needs to
be replaced. Use
a CR2032 battery,
ensuring the
successful
signal to the
dishwasher.
Multiple flashes
indicate that
the dishwasher
cannot read
the signal. The
remote control
may be out of
range.
+ symbol faces up.
Double models only
(operates lower drawer)
Control button(s)
Start/Pause Button
for information.
3.3.4 Operation (some integrated models only)
You can operate the DishDrawer in two ways:
EITHER
OR
by using the
button
by using the
control button
remote
on the drawer control panel
1
2
Close the drawer.
1
2
Press
.
Start/resume wash
Pause wash
Start/resume wash
Pause wash
Press
. The wash will start.
Close the drawer. The wash will start.
You can only pause the wash with the
remote. See opposite.
Press
.
After pausing a wash, wait for 3 beeps
before opening the drawer. Forcing it open
in mid-cycle may cause damage or injury.
1
2
Pause the wash with the remote.
Open the drawer, then press and
hold
until you hear a
Press and hold
double beep.
Any water in the drawer will automatically
drain.
until you hear a quick
Cancel wash
quick double beep.
Cancel wash
Any water in the drawer will automatically
drain when you close it.
To delay the start of a wash by 1 to 12
hours:
You can only set Delay start on the drawer
control panel. See opposite.
Press and hold
. Count the beeps
as the dishwasher emits them (each
represents 1 more hour of delay) and
release the button when you have
reached the desired delay time.
The indicator of the selected wash
program will flash to show that Delay
start has been set.
Set Delay start
Set Delay start
The wash will start once the delay
time is over, provided the drawer is
closed.
Press and hold
double beep.
until you hear a quick
Press and hold
double beep and the indicator of the
selected wash program goes out.
until you hear a quick
Cancel Delay start
Cancel Delay start
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3.3.5 Wireless Receiver
Part Label
The wireless badge receiver is built into a badge
isolator housing and is a specific part number for the
wireless badge models. This is identifed by the part
number shown on the label.
( for replacement refer section 9.30)
NOTE: For each integrated product with the wireless
badge, there is only one remote and one receiver,
regardless of whether it is a single or double product.
3.4 Motor
The motor is a fully electronically controlled 80V, 60w,
3 phase, 6 pole brushless DC motor, running on wash
at between 2200 - 2800 rpm depending on the cycle
selected, and at approximately 5000 rpm on drain.
3.4.1 Rotor
The rotor is a four-pole permanent magnet rotor with a
graphite bearing at each end of the vertical shaft. At the
lower end of the rotor shaft is the drain impellor and at
the upper end is the wash impellor.
Wash Impellor
There is an O-ring around the top edge of the motor
rotor which seals against the filterplate.
Drain Impellor
O-Ring Channel
3.4.2 Spray Arm
Air Valve
The spray arm is shaped for most efficient water flow.
The holes are positioned for best penetration into the
wash load, with the water jets angled to ensure the
spray arm rotates at the most efficient speed. There are
2 sluicing jets located at the bottom of the spray arm to
direct soils into the drain filter.
The spray arms rotate at approx 11 rpm.
Sluicing Jets
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3.4.3 Filter Plate
The filter plate is a stainless steel disk positioned below the
dish rack and spray arm and completely encompasses the
base of the tub.
The drain filter has a rubber over mould around the edge
to reduce soil re-depositing. Between the filter plate and
rotor an o ring is also fitted to ensure a tight fit to reduce
water leaks. These improvements will ensure a better wash
performance.
The drain filter fits tightly into the filter plate, due to the
rubber over mould around the edge.
3.4.4 Drain Filter
The tub has vanes that swirl the water around and over the
filter plate. At the front of the tub, located as part of the
filter plate, is the drain filter.
The drain filter is secured into the filter plate over mould
which helps sealing.
Large soils collect in the drain filter and only smaller
soil flows through its micro-mesh filter, eliminating
re-depositing of soil during the wash.
The drain filter should be regularly checked and cleaned.
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3.5 Lid System
The lid is a single piece of polymer plastic with a diaphragm/seal co-injection moulded into it. The centre of the
lid can move relative to the seal. Each side of the lid is clipped into a yoke, which is in turn connected to a worm
drive lid actuator assembly containing a small brushed DC 24 volt motor.
When the product is first plugged in and switched on at the wall, the lid motors are powered up to ensure that
the lid is fully raised.
3.5.1 When Activated
At the beginning of the wash cycle, both lid motors are powered up to pull the lid down onto the tub flange in
approx 2 -3 seconds. The lid remains down for the duration of the wash and is only lifted when the DishDrawer
beeps to signal the end of the cycle, or if the cycle is paused to gain access to the tub.
3.5.2 During a Power Failure
If power to the DishDrawer™ fails with the lid down, the tub can still be forced open manually if access is required.
It is very difficult however to close the tub again without raising the lid. The lid actuators can be wound up
manually with the tub fully removed. Failure to raise the lid before closing the drawer can result in the lid seal
being damaged.
3.6 Tub
The tub is the main cavity where all the wash activity occurs. The tub is a polymer plastic receptacle that houses
the basket ware which includes adjustable cup racks and basket with fold down tines along with a wash pump
and spray arm at the base. The tub also has guide vanes around its walls which direct falling water from the wash
cycle in a clockwise direction around the filter plate. This clears the filter plate of food particles and washes them
into the sump where they are trapped by the drain filter or pumped out during the drain cycle.
3.7 Filling
3.7.1 Water Inlet
The tub of the DishDrawer™ fills by a single water inlet hose. Hot water connection is recommended for USA and
Japanese products, and cold water connection recommended for the Australasian, UK and European products.
From the connection to the water supply tap in the kitchen, the inlet hose enters the cabinet of the dishwasher at
the base, onto a dual water valve.
Each tub is supplied water independently via one of the dual valve coils and a fill hose that runs through a
customised link assembly at the back of each tub and travels along the base of the tub under the wiring cover
to the front. At the front of the tub, the fill hose connects to the water softener (if fitted) then to the detergent
dispenser which directs water into the tub.
Depending on the market and cycle chosen, the product fills through the pre-rinse section of the dispenser for
the pre-rinse cycles and secondly through the main wash section for all other cycles.
In a double product the controller allows only one inlet valve to operate at a time. This has been done to reduce
EMC emissions, the top tub has priority.
Note: This restriction does not apply in diagnostic mode.
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19
3.7.2 Dispensing Detergent and Rinse Aid
The dispenser is mounted in the front of the wash tub,
and is held in place with 2 brackets and 6 torx screws.
The dispenser consists of two detergent chambers, the
smaller one for the pre rinse and the larger one is the
main wash bucket.
The detergent dispenser door is opened manually to fill
the detergent bucket, and closed manually.
There is a positive displacement pump unit and storage
tank incorporated within the dispenser to supply rinse
aid.
The rinse aid volume is adjustable through the option
adjustment mode (refer section 4). A glowing red light on
the tank filler cap indicates an empty rinse aid tank.
3.7.3 Amount of Water
The tub fills with approximately 2.5 litres (0.8 US gallons) of water, almost level with the base of the spray arm.
Once the level is reached, the wash pump (which is load sensed via the electronics) becomes primed and pumps
the water through the spray arms causing them to rotate.
The load on the wash pump is continually monitored through the electronics, and the wash level adjusted if
necessary.
If the wash pump looses prime, the electronics will top up the water level by opening the fill valve for approx 5
seconds, it will do this 3 times before carrying on regardless.
In low water pressure situations, the product will not reach a prime and may time out. In these cases the product
will show a U1 fault code to the customer. (refer section 6).
3.7.4 Flood Protection
A flood sensor is mounted in the mains filter housing,
and provides flood protection. If a flood is detected,
the drain pump will run continually and an E1 fault
code will be signalled to the customer.
Flood Sensor
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3.8 Heating
3.8.1 The Heating Element
The heating element is a porcelain enamelled steel plate, with
a thick film resistive coating circuit printed onto the dry side. A
gravity thermal fuse is mounted on the heater plate in series with
the heating element circuit.
A large dropping resistor is also printed onto the heater plate which
forms part of the controllers power supply.
The element is clamped in place by a lock nut and supports the
motor at the base of the tub.
3.8.2 Heating the Water
The heater plate is positioned beneath the filter plate. A flow through water heating system is created during the
wash cycle by water flowing through the filter plate, over the surface of the element and into the wash pump.
3.8.3 Maintaining the Temperature
A printed circuit board with a temperature sensitive
thermistor is mounted on the heater plate. The sensor
parts are unservicable and if they fail a new heater plate is
required.
3.8.4 Over Heat Protection
The heater plate is only activated during a wash cycle, and is
not used in the dry cycle. The temperature is monitored by the
thermistor, and if a failure occurs with the electronic control of the
heater plate, the over heat protection is effected by the thermal
fuse on the heater plate.
The thermal fuse consists of a gravity fuse which is in series with
the heater track. In an over heat situation the thermal fuse will melt
and fall off the heater plate, disconnecting power to the element.
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3.9 Motor and Heater Plate Locknuts
There are two locknuts holding the heater plate and motor housing assembly into the base of the tub, these
form a watertight seal by compressing the two seals.
When reassembling the motor, it is important that a motor shim is placed between the inner locknut and the
inner element seal.
The outer locknut has locations that hold the drain hose, fill hose and wiring loom in place.
3.10 Drain Cycle
The drain pump is a self-priming centrifugal pump that only pumps when the motor is rotating in the drain
direction (anti-clockwise). It has a five bladed impellor pushed into a spline on the lower end of the rotor shaft.
The drain pump housing, which incorporates an inlet and outlet pipe, is welded to the motor housing, hence
captivating the motor.
The inlet pipe plugs straight into the drain sump in the tub and is sealed there by a small ‘O’ring.
The outlet pipe has a non-return flap valve to prevent soiled water returning to the tub.
The drain hose is an extruded blow moulded hose that is routed over the link assembly and exits out of the base
of the product and is connected to a domestic drain.
The pump speed during the drain cycle is approx. 4200 rpm. In hardware output diagnostics test mode it is set
to the same speed to aid diagnosing drain problems.
On a double product, the drain motor on the tub which is not being used will run for a short time during the
final drain phase of a wash cycle. This is to remove any drain water that may have back flowed in to the unused
tub.
This concurrent drain will not happen if the unused tub is open. If the user presses the power button after
water has been placed in the tub, the product will initiate a “power off”drain and empty the tub.
Non Return Valve
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3.11 Filter Plate
The filter plate is a stainless steel disk positioned below the dish rack and spray arm and completely
encompasses the base of the tub.
The drain filter has a rubber over mould around the edge to reduce soil re-depositing. Between the filter plate
and rotor an o ring is also fitted to ensure a tight fit to reduce water leaks. These improvements will ensure a
better wash performance.
The drain filter fits tightly into the filter plate, due to the rubber over mould around the edge.
3.11.1 The Filter System
The tub has vanes that swirl the water around and over the filter plate. At the front of the tub, located as part of
the filter plate, is the drain filter.
The drain filter is secured into the filter plate over mould which helps sealing.
Large soils collect in the drain filter and only smaller soil flows through its micro-mesh filter, eliminating re-
depositing of soil during the wash.
The drain filter should be regularly checked and cleaned.
3.11.2 Removing and Cleaning the Drain Filter and Filter Plate
The drain filter can be emptied with the dish rack in place by removing the cutlery basket and opening the
plastic section of the dish rack.
To remove the drain filter pull upwards to release, clean under running water, when refitting ensure the drain
filter sits flush with the filter plate.
The filter plate is removable for cleaning by removing the dish rack and spray arm and unlocking the locknut by
turning it anti-clockwise. Turning it too far will also release the rotor and may allow it to be lifted out with the
filter plate.
Clean under running water. When refitting ensure the 3 inner locking pins on the lock ring are securely fitted.
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3.12 Drying Cycle
Immediately after water from the final hot rinse has been drained from
the tub, the drying cycle begins.
The drying fan draws air through the vent in the rear into the tub where
it absorbs water from the dish load. The moisture-laden air is then
mixed with a larger quantity of ambient air (drawn from the kitchen),
to minimise the amount of vapour visible when air is exiting from the
bottom of the drawer front.
A flap valve is located in the fan housing. This is closed to prevent
moist air from entering the space behind the door panel during the
wash, reducing the possibility of damage to the controller and LCD. It
opens whenever the fan is running.
The fan runs continuously during the drying cycle for various times depending on the program selected, and
will restart if the tub is opened and closed again. After the wash program is complete (when it beeps and the
LCD shows 00), the lid drives up, and the fan continues to run for anything up to 120 minutes depending on the
program, but will not restart if the tub is opened or if a button is pressed.
NOTE: The vented integrated single product does have a dwell/pause phase before commencing the fan, this is
to allow the water to condense back onto the tub.
3.12.1 Integrated Single Drawer Venting (some models only)
Some single integrated models (depending on market) have a vent which runs internally inside the product and
vents the air through the rear of the product via an exhaust pipe. This pipe is connected to the product at an
elbow and will vent the air out through the joinery kickstrip.
This venting allows a longer door to be fitted to the customers joinery, reducing the required panel gap at the
front of the product.
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24
3.13 Water Softener (if fitted)
The Water Softener uses a softening material (resin) to prevent most of the elements that cause hard water
from being present in the wash water. The resin can only treat a limited amount of water before it needs to be
regenerated. Regeneration is achieved by pumping salty water (brine) through the resin, and flushing away the
hard elements to the drain. The process of delivering softened water, and regeneration of the resin is controlled
by the electronic controller.
Delivering Softened Water: - Supply water arrives from the inlet valve then through an inline Strainer to remove
large deposits. The strainer is attached to the water softener by an inlet spigot.
NOTE: The strainer is
a replaceable part,
and must be replaced if
blocked.
Strainer Spigot
Strainer
In the water softener the water passes through an air break and a diverter valve. It is then either directed
through the resin to the dispenser as softened water, or directly to the dispenser, then into the tub.
The electronic controller measures the volume of water treated soft water, and adds an appropriate amount of
non-treated hard water, to deliver a mix that is at the required hardness according to a pre-determined schedule.
Water is treated according to its supply hardness. The customer is able to select one of 5 supply hardness settings
in option adjustment mode.
Regeneration:- Regeneration is triggered when the amount of water that has been treated since the last
regeneration nears the capacity of the water softener. The quantities treatable for each of the five settings
of supply hardness have been predetermined, and are stored in the electronic controller. When triggered,
immediately after filling for the main wash, the brine pump is activated and delivers a volume of salty water
into the resin, at an amount appropriate to the hardness setting. The frequency of the pump is 3 Hz, and makes
a slight rattling sound. Later in the wash cycle, the resin is flushed with supply water, and the by-products of
regeneration are delivered into the wash water, and drained with it away to waste. During the flush the fill valve
turns on and off alternately for 5 seconds for a number of times depending on the hardness setting. Normal
treatment of incoming water then resumes.
Salt:- The customer is required to fill the salt tank with dishwashing salt from time to time. Salt is used in the
water softener by mixing it with water to produce the salty water (brine) used in regeneration. When the salt
level is low, a salt level detector causes a glowing red light to appear in the salt bung, and a “Salt”symbol appears
in the LCD if one is fitted. When this happens, the customer should remove the salt bung, and using the salt
container provided, pour salt into the salt reservoir until salt can be seen at the opening. The “Salt”symbol on
the LCD will disappear and the red light will not be visible when the salt tank bung is replaced. In areas where
the supply water is moderately hard, 21 dH (degrees of hardness) or 375 parts per million, water softener setting
3) the salt reservoir will need to be filled about once a month, and in harder areas more frequently. Delivery of
treated water from one fill of the salt reservoir:
240 litres at 30 – 100 ppm from 375 ppm supply water (setting 3)
144 litres at 30 – 100 ppm from 625 ppm supply water (setting 5)
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25
4 OPTION ADJUSTMENT MODE
4.1 How to Change the Setup Options (Classic, Designer & Integrated models)
(Not Wireless Model)
4.1.1 Rinse Aid, Water Supply Hardness, Auto Power , End of Cycle Beeps, Closed Drawer Option, Clean/
Dirty Dish Symbol.
To enter this setup mode, press POWER, then hold the ECO touch switch and KEYLOCK button simultaneously
for 5 seconds, ensuring that ECO is pushed first. Once the setup mode is entered a beep is emitted and the LCD
displays the letters rA on classic models only. Pushing the START/PAUSE button allows the user to scroll through
and change the following options:-
• Rinse Aid Setup (rA)
• Water Supply Hardness Setup (hd) – only available on water softener models
• Auto Power Option (AP)
• End of Cycle Beeps (EC)
• Closed Drawer Option (Ld).
• Clean/Dirty Dish Symbol (dS)
Note: there is no dry enhancement mode.
On a Designer or Integrated DishDrawer™, where there is no display, the user can still tell which option they
have chosen by using the lights showing on the integrated badge or secondary display panel as follows:-
Integrated
Option
Designer
Light Colour
Secondary Panel
Light Colour
Secondary Panel
Rinse Aid
Setup
Red Light above
Start /Pause
1-5 LED’s will show set Blue light above
1-5 LED’s will show set
level
level
start pause
Water Supply Green light above
Hardness start pause
Auto Power Orange lightabove
1-5 LED’s
O LED’s is option off
Red light above
start pause
1-5 LED’s
O LED’s is option off
All LED’s is option on
No LED’s is option off start pause + Red No LED’s is option off
above ECO
Purple light above All LED’s is option on
Option
start pause + Red
above ECO
End of Cycle Green light above
All LED’s is option on
No LED’s is option off start pause + Red No LED’s is option off
above ECO
Blue light above
All LED’s is option on
Beeps
start pause + Red
above ECO
Closed Drawer Red light above start All LED’s is option on
Red light above
All LED’s is option on
Option
pause + Red above
ECO
No LED’s is option off start pause + Red No LED’s is option off
above ECO
Push POWER at any time to exit this setup mode.
4.1.2 Rinse Aid Setup (rA)
The current rinse aid setting is shown using the red LEDs on the touch switch panel.
The amount of rinse aid dispensed into a rinse cycle can be varied to suit the level of hardness of the local water
supply. It can be set to 1 - 5 dispensing levels.
(1 = approx 0.5mls (1/10 teaspoon) of rinse aid, 5 = approx. 2.5mls (½ teaspoon) of rinse aid.
Push KEYLOCK to advance the rinse aid setting. Once the desired setting is achieved, push POWER to exit. The
rinse aid index is stored in EE memory, so even with the power removed the rinse aid level is retained.
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4.1.3 Water Supply Hardness Setup (hd)
The current supply hardness setting is shown using the red LEDs on the touch switch panel. One of five settings
should be selected according to the known hardness of the supply water.
DishDrawer Setting
Grains per Gallon
Parts per Million
0-150
No LED
1 LED
2 LED
3 LED
4 LED
5 LED
0-6
6-14
150-250
14-20
20-26
26-32
32-36
250-350
350-450
450-550
550-625
NOTE: No LED = Water Softener turned off, continuous bypass of softener
Push KEYLOCK to advance the Water Softener setting. Once the desired setting has been achieved, push
POWER to exit.
Selection of a setting affects how the electronic controller diverts supply water, how much water is treated, and
how much salt is used in regeneration, in a manner that optimises the performance of the water softener.
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4.2 Option Adjustment Quick Reference Charts
4.2.1 Classic Models
There are 6 user options
To enter the option mode, check that there is no wash underway, press the power button then open the drawer.
Press the Eco button first with one finger, then the Keylock button with another finger, hold both until one long
beep sounds, then release the buttons.
You are now in the rinse aid option of the preference options menu., to scroll to the next option push the
button.
To change the settings in the option use the Keylock button.
Once the selected option and settings are selected, to save push the Power button.
To exit the option at any time push the Power Button.
Which option
am I in?
Possible
settings
1 to 5
0 to 5
On or Off
On or Off
On or Off
On or Off
NZ, AU, US, CA
On
Off
On
Off
On
Off
On
Off
Secondary
Panel
4 indicators lit = setting is 4
UK, IE, EU
Secondary
Panel
On
Off
On
Off
On
Off
On
Off
4 indicators lit = setting is 4
rA= rinse aid, hd= water softener, AP= auto power, EC= end of cycle beeps, Ld= closed drawer auto lock,
dS = clean dish indication.
4.2.2 Designer Models
There are 5 user options
To enter the option mode, check that there is no wash underway, press the power button then open the drawer.
Press the Eco button first with one finger, then the Keylock button with another finger, hold both until one long
beep sounds, then release the buttons.
You are now in the rinse aid option of the preference options menu., to scroll to the next option push the
button.
To change the settings in the option use the Keylock button.
Once the selected option and settings are selected, to save push the Power button.
To exit the option at any time push the Power Button.
NZ, AU, US, CA
Secondary
Panel
UK, IE, EU
Secondary
Panel
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4.2.3 Integrated Models
There are 5 user options:
To enter the option mode, check that there is no wash underway, press the power button then open the drawer.
Press the Eco button first with one finger, then the Keylock button with another finger, hold both until one long
beep sounds, then release the buttons.
You are now in the rinse aid option of the preference options menu., to scroll to the next option push the
button.
To change the settings in the option use the Keylock button.
Once the selected option and settings are selected, to save push the Power button.
To exit the option at any time push the Power Button.
Open drawer auto
power-on
Closed drawer
autolock
Option
Rinse aid
red unlit
Water softener
green unlit
Beeps at end of wash
green red
orange red
red
red
Which option
am I in?
Possible settings
1 to 5
0 to 5
On or Off
On or Off
On or Off
GB, IE, EU
Secondary
Panel
On
Off
4 indicators lit = setting is 4
4.2.4 Integrated with Wireless Remote Control
There are 3 user options avialable:
To enter the option mode, make sure no wash is underway and open the drawer.
Press the button first with one finger, then the button with another finger, hold both until one long beep
sounds, then release the buttons.
You are now in the rinse aid option of the preference options menu.
To change the rinse aid setting press the
button, which will increase or decrease the amount of LED’s on the
secondary control panel, there are 5 dispensing levels (1 LED = approx 0.5mls (1/10 teaspoon) of rinse aid, 5
LED’s = approx. 2.5mls (½ teaspoon) of rinse aid.
To scroll to the next user option press the
button
You are now in the water softener water hardness setting of the preference options menu.
To change the settings press
secondary panel.
button, which will increase or decrease the amount of LED’s showing on the
There are 5 settings available, ensure you set the water softener up depending on the hardness of the incoming
water supply.
DishDrawer Settings
Grains per Gallon (gpg)
Parts per Million (ppm)
No LED
1 LED
2 LED
3 LED
4 LED
5 LED
0-6
0-100
6-14
100-250
250-350
350-450
450-550
550-625
14-20
20-26
26-32
32-36
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Option
Rinse aid
Water softener*
Beeps at end of wash
Possible settings
1 to 5
0 to 5
On/Off
NZ, AU, US, CA
Secondary
Panel
On
Off
4 indicators lit = setting is 4
3 indicators lit = setting is 3
To scroll to the next user option press the
button.
You are now in the end of cycle beeps setting of the preference options menu.
To change the setting press the
off.
button, all LED’s on = end of cycle beeps on, all LED’s off = end of cycle beeps
To save or quit the menu, press and hold the
showing the wash program currently selected.
button until a beeps sounds and the control panel reverts to
* This option is disabled on models without a water softener, the option will appear in the sequence of options
but cannot be adjusted. (refer to previous page)
Closed Drawer autolock using the remote control
The Closed Drawer autolock feature will lock the dishwasher when the drawer is closed. To enable this feature - with the drawer closed
(and no wash program or delay start is active), press and hold on the remote for 6 seconds until you hear a sequence of 4 beeps
together. Ignore any beeps prior to the 6 seconds. The drawer is now locked. To unlock, press once. You will hear a sequence of 4 beeps
together. The drawer is now unlocked.
On double products, the drawers must be locked independently.
If the power to the dishwasher is disconnected, the drawer will remain locked.
Note: this feature is highly recommended if the dishwasher is to be used in motor homes.
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5 DIAGNOSTICS
5.1 DishDrawer Diagnostics
(Classic, Designer & Interated models only)
Wireless remote models refer p34.
DishDrawer™ diagnostics can only be entered in Power Off mode, i.e. when there is no display on the LCD, or the
badge LEDs are off.
Note: If the product has been powered off at the wall due to a fault code error, once power is turned back on,
wait 10 seconds before trying to enter diagnostics, as the product will be doing a self check in this time, and will
not allow diagnostics to be entered.
Diagnostics is entered by holding the KEYLOCK and START/PAUSE buttons simultaneously for 5 seconds.
Ensure that KEYLOCK is pushed first.
There are currently four levels of diagnostics. To move to the next level press POWER. To enter a level, press
START/PAUSE. Once a level has been entered, pressing POWER will exit diagnostics completely. If no level is
entered, then the display will cycle through the four levels and exit after the last.
On entering diagnostics mode, the first level is the display mode:
5.1.1 Display Mode
In this mode all LED’s and LCD segments (except keylock) are illuminated in the display.
On flat door and Integrated models the Start/Pause button is displayed blue and all touch panel LED’s are on.
Press the START/PAUSE button to successively display (for 3 seconds) the following:
Current Fault
Current fault sub code
Previous Fault
Previous fault sub code
Refer to section 6 for fault codes and sub codes.
Press the Keylock button to:
Clear the Current Fault, when completed a beep is sounded. This action moves the current fault into the
previous fault while clearing the current fault. To clear the previous fault code, press KEYLOCK once more until
the beep is sounded.
Warning: Once a fault code has been cleared, it is permanently removed from memory and cannot be
recovered.
Press POWER to advance to the next level.
5.1.2 Hardware Output Mode (HO)
This level tests all the hardware outputs and inputs. The LCD models will display ‘HO’in the display. The flat door
models and integrated models will show the heavy, regular, fast, delicate and rinse LED’s on the secondary panel.
Press POWER to skip hardware diagnostics and advance to the next level.
Press START/PAUSE to enter hardware diagnostics.
Once hardware diagnostics has been entered, letters in the LCD display indicate the current hardware output
being tested. For integrated models, the LED’s on the touch switch panel indicate the hardware output being
tested, using binary encoding, as shown in the table on the following page.
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Hardware Output mode will monitor the power supply current when any (and only) one of the fill valve,
detergent diverter, water softener, wash/drain motor, drying fan is being operated, so do not run combinations of
outputs.
If the current is too high or too low, a fault with a component is present, and the controller will beep with a long
low tone repeated every second.
Different combinations of outputs can be switched on or off together, but the controller will prevent higher
current drawing components such as the wash pump and the lid motors being turned on together.
Press START/PAUSE to advance to the next hardware output.
Press KEYLOCK to turn the currently displayed output on or off. If the green LED on integrated or blue LED on
designer above start/pause button is displayed, then that output has been switched on, and if it is not displayed
then that output is off.
Press POWER to exit at any time (all outputs will be switched off on exit).
The LCD display and touch switch panel LEDs are illuminated to correspond to a particular hardware device. The
following table details the display order of the test.
LCD Heav Norm Fast
Deli
Rinse Hardware Output
-------------------------------------------------------------------------------------------
bL Off
Er Off
Ld Off
dd Off
FU Off
P1 Off
P2 Off
Off
Off
Off
Off
Off
Off
Off
On
On
On
On
On
On
On
On
Off
Off
Off
Off
On
On
On
On
Off
Off
Off
Off
On
On
On
On
Off
Off
On
On
Off
Off
On
On
Off
Off
On
On
Off
Off
On
On
Off
On
Off
On
Off
On
Off
On
Off
On
Off
On
Off
On
Off
On
Off
Backlight
Element Relay (turns off after 5 seconds)
Lid Motors (will run up to 10 seconds)
Detergent Diverter Valve
Fill Water Valve
Motor Wash direction 2200-2800 rpm (will not run if the tub is open)
Motor Drain direction 4200 rpm (times out after 255 seconds.)
Rinse Aid Dispenser (dispenses according to current user setting)
Drying fan
Rinse Aid and Salt Tank LEDs
Water Softener Diverter Valve
Water Softener Brine Pump
Water Softener Brine Valve
Rinse Aid Pump (operates as a valve for diagnostic purposes only)
Displays current water temperature.
Displays controller rail voltage
rd
dF Off
LE Off
Off
C1 Off
C2 Off
C3 Off
A1 Off
oC
oE
Off
On
(C3 is used in the factory to empty the water softener before the product is packed.)
WARNING: Take care when running individual components not to overload them. It is advisable to place some
water in the tub before turning the element on.
Tub Home Sensor Test: At any time during HO test mode the Keylock symbol on the LCD display (Keylock LED on
integrated badge) indicates the tub position. On = closed, off = open.
To skip to the next level, press POWER button:
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5.1.3 Fast Cycle (FC)
WARNING : Only run this cycle if connected to the water supply.
This level runs an 8-minute fast test cycle.
Flat door and Integrated models will show the heavy, normal, delicate and rinse LED’s.
Press POWER to skip Fast Test Cycle and advance to the next level.
Press START/PAUSE to enter Fast Test cycle.
Once the fast test cycle is selected, the DishDrawer™ goes into standby mode and 8 minutes will be showing on
the display. The test cycle is started by pressing START/PAUSE, and the following components are run during
the 8 minute cycle that follows: - Lid motors, fill valve, detergent diverter, wash motor, element, drain motor,
drying fan.
To skip to the next level, press POWER button.
5.1.4 Continuous Cycle Mode (CC)
In this level the DishDrawer™ can be run continuously in any wash cycle. Once the cycle has finished, the
DishDrawer™ automatically restarts the same wash cycle.
Press POWER to skip continuous cycle. As this is the last level, doing this will exit diagnostics.
Press START/PAUSE to enter continuous cycle.
Once selected, the backlight turns on and off at a 2 second rate to indicate the DishDrawer™ is in continuous
cycle and the cycle starts straight away (for integrated models the LED above the start/pause button will be
orange instead of green to indicate the DishDrawer™ is running in continuous cycle). It will run the last cycle
that had been selected prior to going into diagnostics mode.
If it is wished to run a different cycle, it will be necessary to exit diagnostics, turn the DishDrawer™ on as normal,
and select the cycle required. Then turn the DishDrawer™ off again, re-enter diagnostics and restart the
continuous cycle mode as above.
NOTE: Pressing KEYLOCK before starting will make the product cycle through all wash cycles.
Press POWER to exit at any time.
Cycle Count Retrieval
(Not available on integrated or flat door models.)
To display the cycle count on the LCD screen, press the START/PAUSE button at any time the program is
running. The two bytes of the cycle count will be displayed alternately.
To calculate the total DishDrawer™ cycle count, use the formula below.
Cycle Count = Low byte + (200 x High byte).
The first byte displayed is the low byte
Eg. Low byte = 156 (backlight OFF)
High byte = 2 (backlight ON)
Cycle count = (200 x 2) + 156 = 556.
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5.1.5 Temperature and Voltage Display
(Not available on integrated or flat door models.)
During a wash cycle, the current water temperature or the power supply rail voltage of the controller can be
displayed on the LCD instead of the time remaining.
To enter temperature/voltage display mode, start a wash cycle as normal. Initiate a keylock by pressing and
holding the KEYLOCK button for 4 seconds.
Once in keylock mode, press and hold START/PAUSE for 8 seconds to enter temperature display mode. The
display now alternates between a oC symbol and the water temperature. Pressing the START/PAUSE button
again changes the display to alternate between an oE symbol and the power supply rail voltage of the controller.
To cancel temperature/voltage display mode, press the POWER button.
5.1.6 Show Off/ Showroom Wash Mode
Only available on LCD models only
This mode initiates a shop show off display and wash operation demonstration.
With the DishDrawer™ powered up and turned on, the show off mode is entered by pressing and holding the
ECO and POWER buttons simultaneously for 5 seconds. Ensure that ECO is pressed first.
The DishDrawer™ is now in the show off mode and cycles through all of the LED & LCD segments.
Pressing the POWER button now puts the DishDrawer™ into the showroom wash mode. Before running
this mode, the tub should be filled with water until it is almost touching the underside of the spray arm. The
showroom wash is started by pushing the START/PAUSE button whereby the following cycle is run:-
•
•
•
•
•
•
The lid is pulled down.
The wash motor starts and runs for 4 minutes.
The wash motor stops.
The lid is lifted.
The display counts down to zero throughout this cycle.
The DishDrawer™ turns off at the end of this cycle.
The DishDrawer™ is still in the showroom wash mode however, and it can be re-run by pushing POWER and
then START/PAUSE. Once show off/showroom wash mode has been initiated, the mains power supply must be
removed to exit out.
Playing Tunes
Once in showroom mode, holding the START/PAUSE button down for 3 seconds will start a tune playing.
Pressing the START/PAUSE button again will toggle the tune between Bach and Edvard Grieg’s “Hall of the
Mountain King”. This feature is not widely known about, may not be present in all models and may be removed
in future products.
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5.2 DishDrawer Diagnostics Wireless Badge Models
The diagnostics for the wireless badge models are accessed through the USER SETUP FUNCTION, to access the
User Setup Function:
Open the tub
Press and hold the PROGRAM and START/PAUSE switches on the touch panel simultaneously for 5 seconds
(ensure PROGRAM button is pressed first).
A beep will sound
The secondary touch panel will have between 1 - 5 LED’s on.
5.2.1 Diagnostic Mode
To enter this mode:
Enter the USER SETUP FUNCTION, refer 5.2.
Press the PROGRAM button 2 times to reach the END OF CYCLE BEEPS option.
(Eco LED is on, other program LED’s either all on, or all off).
Wait 5 seconds.
Press and hold PROGRAM and START/PAUSE button’s on the secondary touch panel simulteneously for 5
seconds ( ensure PROGRAM button is pressed first).
The product will beep and all secondary touch panel LED’s are on.
Program Indicators
Eco Indicator
Program Button
Start/Pause Button
5.2.2 Display Mode
While running the diagnostic mode, press the PROGRAM button to skip to HARDWARE OUTPUT MODE (HO),
or.
Press the START/PAUSE button to select the DISPLAY MODE.
Press the PROGRAM button to successively display (for 3 seconds each)
•
•
•
•
Current fault code, shown from Heavy through to Rinse LED’s, with Eco LED off.
Current fault sub code, shown from Heavy through to Rinse LED’s, with Eco LED on.
Previous fault code, shown on Heavy through to Rinse LED’s with Eco LED off.
Previous fault sub code, shown on Heavy through to Rinse with Eco LED on.
Press and hold START/PAUSE button for 5 seconds to exit the display mode to standby USER SETUP
FUNCTION mode.
5.2.3 Hardware Output Mode (HO)
Press the PROGRAM button to skip to FAST CYCLE MODE (FC), or.
Press the START/PAUSE button to enter HO mode.
Press PROGRAM button to successively select each hardware output device ( refer to p30 for device table).
Press the START/PAUSE button to turn a device on or off.
Press and hold the START/PAUSE button for 5 seconds to exit HO mode and return to standby USER SETUP
FUNCTION mode.
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5.2.4 Fast Cycle Mode (FC)
1. Press the PROGRAM button to skip to the Continous Cycle Mode (CC), or.
2. Press START/PAUSE button to start the FAST CYCLE (FC) and close the wash tub.
3. The product will start an 8 minute test cycle, and the following devices are tested:
•
•
•
•
•
•
•
lid motors
Fill valve
Detergent diverter
Wash motor
Element
Drain motor
Drying fan
4. Press and hold the START /PAUSE button for 5 seconds to exit the FC mode and return to standby USER
SETUP FUNCTION mode.
5.2.5 Continous Cycle Mode (CC)
1. Press the PROGRAM button to exit the standby mode.
2. Press START/PAUSE button and shut the tub to repeatedly run the currently selected wash program.
Note: to exit any mode at any time, push and hold the START/PAUSE button for 5 seconds.
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6 FAULT CODES AND POOR PERFORMANCE
Faults are displayed on the LCD (if fitted) and are also displayed on the touch switch panel for the
integrated and flat door models and remote badge models.
There are 10 “E”fault codes, which are displayed along with a spanner in the LCD (if fitted). Within the
E fault are sub code faults, which help identify the failure mode and provide more information. ( refer
page 38 & 39 for sub codes)
An E fault will usually require the assistance of a qualified service person.
In addition, there are 3 U (user) faults.
U1 is displayed on the LCD as a “no tap”symbol. (time out on fill is after 175 seconds)
The customer can usually rectify a U1 fault.
A U4 fault indicates an E fault with the other tub that has disabled the power supply, it will only be
displayed when the START/PAUSE button is pressed.
In the integrated and flat door models, where an LCD is not available, the presence of a fault is indicated
by a red centre (Start/Pause) LED on the badge, with the fault number indicated by the Red LEDs on the
touch switch panel.
A U6 indicates that the spray arm may have become dislodged from the rotor, or, the water supply
pressure to the product is too low. (time out on fill is after 175 seconds)
Model
Maximum Water Pressure
Minimum Water Pressure
0.1 MPa (14.5 psi)
water softener model
non water softener model
1 MPa
1 MPa
0.03MPa (4.3 psi)
Once a user fault is repaired, it can be cleared by pressing the POWER button. If the fault is still present,
then it will not clear.
An E fault or user fault is accompanied by a continuous pulsating beep, which can be turned off by
pressing the KEYLOCK button. This also stops the drain pump running for an E1 fault.
The last two faults are logged into EE memory.
If a tub is forced open, the product simply pauses as if someone had pressed the start/pause button.
Once the fault has been cleared, the power needs to be disconnected and reconnected to reset the
isolation relay before the product can be used again.
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6.1 Fault Code Description Chart
The following chart is a quick reference guide for fault codes. The possible causes shown are in no
particular order and are for guidance only.
To read a fault code on an integrated model or flat door model refer to the LED Display column on the
chart. The LED that has activated on the secondary display indicates which fault code has occurred.
To make diagnostics easier, a test handle can be made for use on integrated or flat door products using
a cut down handle and a DD605/DD60/DD24 PCB LCD. This will not be able to be used on DD603
products, or a DD603 test handle used on DD605/DD60/DD24 products.
Fault Code
LED Display
Fault
Possible Causes
E1
Rinse LED
The flood sensor in the
base has been activated
for more than 20
seconds.
•
•
•
•
•
•
•
•
Lid not closing
Overfilling
Foaming
Not draining
Lid seal damage
Dispenser or water softener seals leaking
Damaged water inlet or drain hoses
Leaking heater plate or motor seals, or
drain o-ring seals
•
•
•
•
•
Yoke jammed or broken
Inlet hose to inlet valve connection loose
Inlet valve body leak
Heater plate damaged (chipped enamel)
Dry E1 - PCB mains filter, harness or
connectors, electronic controller.
E2
Delicate LED
The controller has
not sensed the motor
rotating
•
•
•
Foreign object has jammed the rotor
The rotor has failed
hall sensor or wiring fault at the hall
sensor or controller.
•
•
The hall sensor has failed
Motor stator winding or connection open
circuit.
•
•
The electronic controller has failed.
PCB mains filter has failed.
E3
E4
Delicate &
Rinse LED’s
The water temperature
has been sensed
as greater than 85 oC
(185 oF)
•
The incoming water is greater than 85 oC
(185 oF)
•
•
The element has failed closed circuit
The temperature sensor on the heater
plate has failed.
•
The electronic controller has failed
Fast LED
No temperature
increase has been
sensed for about 4 hours
while element is on.
•
•
•
•
The element is not connected
The element is failed open circuit
The temperature sensor has failed
The electronic controller has failed
E5
E6
Fast & Rinse
LED’s
Lid motor current too
high during start
•
•
The lid is jammed up or down
The electronic controller has failed
Fast &Delicate
LED’s
Fan fault
•
•
•
Check fan harness connector
Check if fan open or short circuit
The electronic controller has failed
E7
Fast, Delicate
& Rinse LED’s
Detergent diverter fault
•
•
•
•
Check harness connections
Coil is open circuit
Coil is short circuit
The electronic controller has failed
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Fault Code
LED Display
Fault
Possible Causes
E8
Normal LED
Solenoid fault
•
Check the harness connections at each
solenoid
•
•
Coil is open circuit
Coil is short circuit
E9
EC
U1
Normal &
Rinse LED
Microcontroller fault
Communications error
Water Supply
•
•
•
•
•
Badge isolator ( if present)
Detergent diverter valve
Check harness connections
MFB
Controller
Normal & Fast
LED’s
•
Harness connections between the MFB
and controller
MFB
Faulty top controller
Faulty bottom controller
•
•
•
Heavy & Rinse
LED’s
•
•
•
•
•
•
•
•
•
Water turned off
Insufficient water supply pressure
Blocked water softener filter (if fitted)
Spilt rinse aid casuing over foam in tub
Incorrect detergent being used
Motor rotor
The machine is siphoning
Inlet valve has failed
Controller
U4
U6
Heavy & Fast
LED’s
Other tub is faulting
•
The other tub has a fault which is
preventing operation of that tub.
No repair is required to the tub showing a
U4.
•
Heavy, Fast &
Delicate LED’s
Spray arm not detected
•
•
Spray arm not sitting on rotor
Insufficent water pressure
6.1.1 Sub Code Faults
Sub code faults help identify a particular fault within the main E fault code. The sub code is found by
pressing the START/PAUSE button while in the diagnostic display mode, the sub code is displayed
momentarily (3 sec) on the LCD (if fitted) and on the secondary panel for integrated or flat door
models.
Fault Code
Sub
Code
LED
Display
Fault
Possible Causes
E2
01
02
03
Rinse & Eco
LED
motor not
rotating
•
•
•
Obstruction in motor rotor housing
Rotor seized
Hall sensor
Delicate &
Eco LED
motor drawing
too much
current
•
•
Short in motor winding
Hall sensor
Delicate,
Rinse & Eco
LED
Motor not
drawing
enough
current
•
•
•
Open circuit winding
harness connection
Motor rotor incorrectly installed
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Fault Code
Sub
Code
LED Display
Fault
Possible Causes
E3
01
01
02
Rinse & Eco
LED’s
Over
•
•
•
Temperature sensor
Temperature
E4
E5
Rinse & Eco
LED’s
Element time out
Element track faulty
Dropper resistor
open circuit
Dropper resistor open circuit
Delicate & Eco
LED’s
01
02
04
02
03
02
03
02
03
04
05
06
Rinse & Eco
LED’s
Not starting
No current
•
•
•
Wiring to lid motor
obstruction
Controller
Delicate & Eco
LED’s
•
Open circuit lid motor
Fast & Eco
LED’s
Not stalling
•
•
•
Controller
Obstruction
Wiring
E6
E7
E8
E9
Delicate & Eco
LED’s
Under current
Over current
Under current
Over current
Under current
Over current
ADC error
•
•
Open circuit fan motor
wiring
Delicate, Rinse
& Eco LED’s
•
•
Short circuit fan motor
Seized fan
Delicate & Eco
LED’s
•
•
Wiring to detergent diverter valve
Open circuit coil
Delicate, Rinse
& Eco LED’s
•
Short circuit coil
Delicate & Eco
LED’s
•
•
Wiring to solenoid
Open circuit coil
Delicate Rinse
& Eco LED’s
•
•
Short circuit coil
Wiring to coil or controller
Fast & Eco LED’s
•
•
Badge isolator
controller
Fast, Rinse &
Eco LED’s
PSU over voltage
software reset
•
•
•
Harness connections
Corroded connection at controller
Detergent diverter coil
Fast, Delicate &
Eco LED’s
•
Controller
07
Fast, Delicate,
Rinse & ECO
LED’s
Forced PSU
shutdown
•
•
Check all component terminals for
damage caused by corrosion.
Controller & MFB
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6.2 Poor Dry Performance
Poor Dry Performance (Non Vented)
QUESTION
YES
NO
1
Is the customer complaining of
plastic items not drying?
Advise customer that due
to plastics having a low
thermal mass, these items
give inherently bad drying
performance.
Go to Question 2.
2
3
Is the customer using rinse aid?
Go to Question 3,
Advise customer that
the use of rinse aid
will improve dry
performance.
Is the customer using Fast or Eco
cycles?
Advise customer that
due to lower final rinse
temperatures, dry
Go to Question 4
performance is comprised
when using Fast and Eco
cycles (there is less residual
heat for drying at the end
of cycle).
4
5
Is the rinse aid setting high
enough for the water hardness in
the area?
Using diagnostics, test the rinse
aid dispenser. Is it dispensing the
correct amount of rinse aid?
Go to Question 5.
Turn the rinse aid up to a
higher setting.
Replace dispenser.
Poor Dry Performance (Vented Single Product)
Complaint
Answer
1
Customer complaining about
water on the floor after drying
Due to cold ambient conditions, the moist air from
the external vent may cause a mist on the floor, and in
extreme cold ambient conditions water can drip from
the external vent.
Gurgling
Has the flap
2
Drying fan not operating
There is a time lag of between 30-40 minutes to let the
water condense within the tub before drying starts.
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6.3 Poor Wash Performance
Customers Complaint - food particles left on dishes
Cause of problem (1).
Spray arm has stopped rotating
How to resolve the
problem
a) One of the dishes / cutlery / utensils has fallen through the basket
and jammed the spray arm. Remove the obstruction.
b) The filter plate, drain filter, or drain filter access panel is not
installed correctly and is causing the spray arm to jam.
Cause of problem (2).
How to resolve the
problem.
The product is being over loaded or incorrectly loaded with dishes.
Advise customer of correct loading.
Cause of problem (3).
The customer is selecting the wrong wash cycle for the soil level on the
dishes.
How to resolve the
problem
Advise the customer about reduced water temperatures (up to 20ºC /
70ºF lower) and wash times when using Fast and Eco cycles.
Customers Complaint - coffee/tea stains left in cups
Cause of problem (1).
Not enough detergent is being used. To remove these stains requires a
stronger concentration of detergent in the water.
More detergent is also required in hard water areas, as minerals in the
hard water reduce the effectiveness of the detergent. There are also
detergents available with a built in water softening agent which will
work up to moderate hardness levels.
How to resolve the
problem.
Fill the main-wash detergent cup to the top and for best results also fill
the pre-wash detergent cup. Run on normal or heavy cycles, not Eco.
Use a detergent with a water softening agent.
Cause of problem (2).
The product is being over loaded, which is preventing water reaching
the cups on the upper cup racks.
How to resolve the
problem
Advise the customer of correct loading.
Customers Complaint - dishes have blotchy marks on them that look like water stain marks,
not food
Cause of problem.
Not enough rinse aid being used. The water is not soft enough during
the final rinse and therefore hard water droplets containing impurities
are drying on the dishes instead of running off during the dry cycle.
How to resolve the
problem.
Confirm that the customer is using rinse aid.
The rinse aid may need to be turned up to a higher setting (4 or 5 lights),
and for optimum dry performance, run the DishDrawer™ on normal or
heavy cycles, not Eco.
Check that the rinse aid dispenser is dispensing correctly in diagnostics.
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Customers Complaint - glasses & cutlery have a cloudy white film on them and/or plates have a
white chalky film on them
Cause of problem.
Hard water and not enough detergent being used. Minerals from the
water are building up on the dishes or the water softener is not set to
the correct water hardness level, or is faulty.
How to resolve the
problem.
Once this film forms on the dishes it cannot be removed by normal
running in the dishwasher. The dishes will need to be cleaned by
soaking them in an acidic solution (such as white vinegar and water).
Where a Water Softener is not fitted in the product:
To prevent the build up re-occurring, the customer will need to fill both
the main-wash and pre-wash detergent cups to the top with a power
detergent, and we would recommend running on normal cycles, not
Eco. There are detergents available to be used with hard water that have
a softening agent built in, these powders will work up to moderately
hard water.
In problem areas with very hard water, the customer may need to
use a detergent additive designed for use in hard water areas, or fit a
household water softener to the incoming water supply.
Where a Water Softener is fitted:
Set the water softener for the correct local water supply hardness.
Check that the water softener is functioning correctly in diagnostics.
C1 Water Softener Diverter Valve
In hardware output diagnostics test mode:
FU – turn the fill water valve on
P2 – turn the motor drain on
C1 – water softener diverter valve
On – water bypasses the resin tank
Off – water flows through the resin tank
C2 Water Softener Brine Pump
Turn the brine pump on in diagnostics mode. Observe a small quantity
of water (approx. 30 ml per min.) flowing out the bottom of the
dispenser (drop the dispenser door down to observe this.) Observe a
change in the water level (approximately 120ml per 4 min.) in the salt
reservoir. The reservoir should pump dry of water in this time.
Note: - Fill the salt reservoir with salt (and then water if not already)
before performing this test.
More on next page:
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Customers Complaint - glasses & cutlery have a cloudy white film on them and/or plates have a
white chalky film on them
How to resolve the
problem.
Pipe Interrupter (Air Break) Function
A critical component in the performance of the water softener is the pipe
interrupter air break (PI). There is a certain amount of spray leakage from
the PI, which is used to provide water to the salt reservoir.
If the spray is inadequate, there will be insufficient water in the salt
reservoir to make brine.
If there is too much spray, then the excess bypasses the water softener
and defeats the softening process by pouring untreated water straight
into the tub.
To check that the amount of spray is appropriate:-
Fill the salt reservoir with water.
In diagnostics mode, turn on the fill water valve and the motor drain.
Water will flow out of the dispenser into the tub, as well as out of the
water softener overflow into the tub.
Observe the flow from the water softener overflow (beside the
dispenser). There should be a trickle (25-100 ml per minute). With
experience you can guess what is appropriate. If the trickle is outside
these rates, replace the water softener, as the PI is faulty.
To check that there is water in the salt reservoir, remove the drawer front
and observe the level of water in the tank. (A quick way to check that
there is water in the salt reservoir is to remove the salt bung and test the
water level by placing your finger down through the opening.)
Detergent or Rinse Aid in the Water Softener
If detergent or rinse aid is poured in to the salt reservoir it will destroy
the water softener. This could also happen if the salt bung is left off or
falls out. Evidence of this could be white streaks through the resin.
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7 FAULT FINDING PROCEDURE
If the product has an LCD display, it will be displaying either a fault code or a user warning. Fault codes
begin with the letter “E”., user warnings begin with the letter “U”, the fault code is shown with a number.
e.g. E2
If the product is integrated or has a wireless remote, it will be necessary to open the tub to determine
the fault code. Some faults may lock the lid in which case the tub must be opened by force. This should
not cause damage, however do not attempt to close the tub with force. The fault code or user warning
will be displayed on the user interface LED’s on the tub flange, refer to pages 33 & 34 for the codes.
If the code indicates a user warning “U4”, then this tub does not have a problem, the warning is to show
the user that the other tub has a fault which has prevented that tub from operating.
If the code indicates either of the user warnings “U1”or “U6”there is no sub code. Otherwise pressing
the START/PAUSE button will display the current fault sub code for 3 seconds before reverting back to
the main fault code.
The sub code provides more specific detail on what is causing the fault, which helps in diagnosing the
problem. If a sub code is being displayed, then the “Eco”LED will be on. ( refer sub code faults pages 38
& 39)
WARNING: Before attempting any servicing to the product, ensure the power is isolated if replacing or
removing components or harnesses, always treat the product as live to earth.
NOTE: Vented integrated single product use a specific controller, ensure the correct controller is fitted if
replacing.
7.1 Fault Code Problem Solving
1. This section is intended to provide information on the cause of faults in order of likelihood. After
each step in the process the following procedure should be followed:
•
•
Cycle the power to the device.
Run any hardware device that have been replaced in “Hardware Output Mode”( refer p30) for at
least 10 seconds. A long low tone played indicates a fault with the component ( high pitch beeping
from solenoids is normal and expected)
•
If the original fault or another fault occurs while performing step 1 & 2, move on to the next step of
the process for that particular fault code. Otherwise move on to section 7.2 “completing a service”
on p54.
7.1.1 User Warning U1 - Water Supply
1. Check to make sure that the water supply hose is connected and the tap is turned on.
2. If there is no water in the tub, enter “Hardware Output Mode”and run the fill valve (P30 & 31). If
water enters the tub then the water supply is connected, however the water pressure may still be
too low for correct operation. Min pressure .03MPa (4.3psi), water softener model 0.1MPa (14.5psi).
3. If the water pressure and flow rate is inadequate, try fitting a 4 litre valve ( part #529828) which may
help increase the flow to the product. In cases where water pressure is too low, the DishDrawer may
need to be run at a separate time to other appliances which use water, such as washing machines.
4. Check the motor rotor is undamaged. Replace the motor rotor if necessary.
5. Check the water softener filter for blockages (if fitted) refer to p24.
6. Make sure there is no foam in the tub, If there is foam try to determine the cause, i.e. liquid
detergent being used or rinse aid been spilt when customer refilling dispenser. Run the product in
“Hardware Output mode”refer p30 & 31 (P2 - drain pump) while the drain pump is operating, pour
warm water into the tub to help flush away excess foam.
7. To exit “HO”mode, press POWER button at any time.
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7.1.2 User Warning U4 - Other Tub Faulting
1. The other tub has a fault which is preventing the operation of that tub. No action is required for the
tub displaying the U4 code.
DO NOT REPLACE COMPONENTS ON A TUB WITH THIS WARNING.
7.1.3 User Warning U6 - Spray Arm Not Detected
1. Check to ensure that the spray arm is correctly located on the motor rotor and that the motor rotor
is correctly installed in the motor housing.
2. Using “Hardware Output Mode”run the fill valve (P30 & 31). If water enters the tub then the water
supply is connected, however the water pressure may still be too low for correct operation. Min
pressure .03MPa (4.3psi), water softener model 0.1MPa (14.5psi).
3. If the water pressure and flow rate is inadequate, try fitting a 4 litre valve ( part #529828) which may
help increase the flow to the product. In cases where water pressure is too low, the DishDrawer may
need to be run at a separate time to other applainces which use water, such as washing machines.
4. To exit “HO”mode, press POWER button at any time.
7.1.4 Fault Code E1 - Flood Detected
There are two types of E1 faults, wet E1 that is usually due to a leak, or dry E1 which can be due to a
component failure or wiring related fault.
Wet E1- Water in the Chassis Base
1. Check the tubs to ensure there is nothing obstructing the lid like large cooking utensils or large
cups and glasses placed on top cup racks which extend above the tub flange.
2. Make sure the lid systems are free from other obstructions and yokes are connected, enter
“Hardware Output Mode”(p30 & 31) and check operation of the lid motors on both tubs. If either of
the actuators fails to operate, or are slow to operate replace the actuator. ( see p68 on procedure)
3. Check the fill level on both tubs, is the valve turning off and disconnecting the water supply, and
is the tub filling to the correct level? approx 2.5litres (0.8 US gallons). The fill valve operation can
be checked in “Hardware Output Mode”but run in diagnostics means the water valve will not shut
off, this is done manually (refer p30 & 31), when run and switched off, does any water still leak into
the wash tub? if water is still running through the dispenser when shut off then the valve diaphram
maybe leaking and valve will need replaced.
4. Check for any foam inside the tubs, if present try to determine the cause, i.e customer spilt rinse
aid when filling, wrong detergent used. Try and remove as much foam as possible, this can also
be done by flushing the tub, to flush the tub enter “Hardware Output Mode”, select drain pump
component P2 (p30 & 31) , while the drain pump is operating, manually pour warm water into the
tub until the foam is removed. To exit the hardware output mode, press POWER button at any time.
5. Check the motor rotor that the wash impellor is intact, and that the motor rotor turns freely.
6. Check the hall effect sensor (RPS) on the motor stator, ensure this is this clipped in correctly.
7. Look for other sources of leaks, possible other leaks can be the following: lid seal, heater plate
seal, wash pump seal, internal fill hose, leaking water valve body, drain hose, drain hose cuff, water
softener (if fitted)
8. Remove excess water from chassis base and ensure the flood sensor is dry.
Dry E1 - No Water in the Chassis Base
1. Check for corrosion around the flood sensor and ensure that the flood sensor is correctly placed and
not touching the chassis.
2. Check the chassis harness connections for corrosion.
3. Replace the mains filter board.
4. If the fault continues, replace the controller.
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7.1.5 Fault Code E2 - Motor Fault
1. Check the hall sensor (RPS) is correctly located and is
held firmly in place on the motor stator and that the
wiring harness is connected to it.
2. Check the harness connections at the motor and
at the controller for signs of any water damage,
corrosion or arcing, replace if damaged and ensure
the harness is connected correctly.
3. Check the resistance of the motor coils on harness
P201, pin pair 1&2, 2&3, 1&3 there should be 8.0
Ohms (per winding), 16 ohms phase to phase. (refer
section 9 for more detail).
4. Replace the motor stator as the readings are outside
their normal ranges.
RPS Location
Fault Code E2 - Sub Code 01 - Motor Not Rotating
1. Check the rotor, it should turn freely by hand, if not then check for obstructions that maybe
preventing it’s rotation ( refer p62 on how to remove the rotor).
2. Check the hall sensor (RPS) that it is correctly located and is held firmly in place on the motor stator
and wiring harness connected to it.
3. Replace the motor rotor.
4. If the fault still occurs replace the controller.
Fault Code E2 - Sub Code 02 - Motor Drawing Too Much Current
Prefinished models
1. Check the stator windings to ensure correct
resistances, this can be done on harness P201 at the
controller, check between pin 1 &2, 2 & 3, 1 & 3 the
reading should be 8.0 ohms per winding, 16 ohms
phase to phase. (refer section 9 for more detail.)
2. Check the hall sensor (RPS) is correctly located and is
held firmly in place on the motor stator and that the
wiring harness is connected to it.
Controller Harness P201
3. Replace the motor rotor, place the product in “HO”
mode (refer pages 30 & 31), run the fill water valve
(FU) and fill the tub with approx 2.5L (0.7 gal) of
water, once at the correct level switch off the valve in
HO mode.
4. Lock the lid actuators (Ld) and then run the wash motor (p1) in “HO”for 10 seconds. If a long low
tone is played each second then the motor stator is likely to be faulty and should be replaced. To
drain the tub select p2 in HO mode and then unlock the lid actuators (Ld) when empty.
5. If the fault still occurs after the stator has been replaced, then replace the controller.
6. If the fault still persists check other loads in HO mode
including the detergent diverter, rinse
aid coil and the heater plate. When checking the heater plate ensure there is enough water in the
tub to cover the heater plate.
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For Integrated or Flat Door Models:
1. Check the stator windings to ensure correct
resistances, this can be done on harness P201 at the
controller, check between pin 1 &2, 2 & 3, 1 & 3 the
reading should be 8.0 ohms per winding, 16 ohms
phase to phase. (refer section 9 for more detail.)
2. Check the hall sensor (RPS) is correctly located and
is held firmly in place on the motor stator and that
the wiring harness is connected to it.
3. Replace the motor rotor, place the product in “HO”
mode (refer pages 30 & 31), run the fill water valve
(FU) and fill the tub with approx 2.5L (0.7 gal) of
water, once at the correct level switch off the valve
in HO mode.
Controller Harness P201
4. Run the motor in drain direction (P2) for 10 seconds,
if a long low tone is played each second, then the
motor stator is likely to be faulty and should be
replaced (refer section 9.18).
Fault code E2 - Sub Code 03 - Motor Not Drawing Enough Current
1. Check the harness connections at the motor and
controller for signs of any water damage, corrosion
or arcing. Replace if damaged.
2. Check the hall sensor (RPS) is correctly located and is
held firmly in place on the motor stator and that the
wiring harness is connected to it.
3. Check the stator windings to ensure correct resist-
ances, this can be done on harness P201 at the
controller, check between pin 1 &2, 2 & 3, 1 & 3 the
reading should be 8.0 ohms per winding, 16 ohms
phase to phase. (refer section 9 for more detail.)
4. Check the motor rotor is correctly fitted to the motor
housing.
Corrosion Damage Example
5. Replace the motor rotor, place the product in “HO”
mode (refer pages 30 & 31), run the wash motor (P1)
for at least 10 seconds. If a long low tone is played
each second, then the current draw is outside of the
allowable limit. In this case replace the controller
NOTE: When running the wash motor in P1 direction,
the tub must be closed to ensure the prism circuit is
closed.
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7.1.5 Fault Code E3 - Over Temperature Fault
1. Check the temperature of the incoming water
supply, for all markets, except the USA, cold
water is recommended. If connected to the
hot water supply, ensure the incoming water
temperature is below 140oF (60oC).
2. Check the resistance of the temperature sensor
(pins 1 & 2 of the P101 harness connector).
It should be approximately 10k Ω at 25oC
(refer page 57)
3. Check the heater plate resistance to ensure
it is correct for the market on P101 pin 6
and the neutral pin on the power plug.
50 Ω (NZ,AU,EU,UK)
Pin 2 Pin 1
Pin 6
24 Ω (US,CA,TW)
4. Replace the heater plate. Fill the tub with approx
2.5L (0.7 gal) of water and turn the product on.
If the product starts to heat without the heater
plate being enabled, then this would indicate a
fault with the controller.
5. If the E3 fault still occurs, then replace the
controller.
7.1.6 Fault Code E4 - Heater Plate Fault
1. Check the harness connections at the controller
and heater plate for signs of water damage,
corrosion or arcing. Replace if damaged.
2. Check the resistance of the element track and
dropper resistor.
3. Heater track P101 pin 6 and the neutral pin on the
power plug.
4. Dropper resistor harness P101 pins 4 & 5
(Refer page 57)
Component
Heater Track
NZ,AU,UK,EU
US,CA,TW
50
24
24
Dropper Resistor
98
5. If either of these values are outside of their
specification replace the heater plate.
6. If the E4 fault still occurs then replace the
controller.
Fault Code E4 - Sub Code 01 - Element Timed Out
1. Check element track, if OK then replace the controller.
Fault Code E4 - Sub Code 02 - Dropper Resistor Open Circuit
1. Check dropper resistor, if open circuit then replace the element assembly ( refer section 9.18)
NOTE: For more detailed component testing, refer to page 57.
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Fault Code E5 - Lid Fault
1. Check for any obstructions within the tub,
especially around the flange area where the lid
seals.
2. Check customer has not used tall utensils that
may have caused the lid to jam.
Yoke Clip
3. Check the lid system for any physical damage or
disconnection of yoke , clip or wiring.
4. Check wiring harness connections at the
component and at the controller for any signs
of water damage, corrosion or arcing. Replace if
damaged.
Lid Actuator
Harness
5. Check the resistance of each lid actuator at the
controller, only replace an actuator if it is open or
short circuit.
6. Chassis harness P205 pin pair 6 & 7, 8 & 9. Run
the lid actuators in diagnostics ( refer p30 & 31)
to ensure they move the lid in both upwards and
downwards directions. This can be down with the
tub removed or pulled slightly forward on the
rails.
7. If the fault still occurs, check the sub code fault
and, if problem persists, replace the controller.
Lid Clips
Fault Code E5 - Sub Code 01 - Not Starting
1. Check harness connection at controller for signs of water damage, corrosion or arcing. Replace if
damaged.
2. Check actuator resistance (open or short circuit), if OK then replace controller.
Fault Code E5 - Sub Code 02 - No Current
1. Check harness connection at controller for signs of water damage, corrosion or arcing. Replace if
damaged.
2. Check actuator resistance, if open circuit, replace lid actuator.
3. If actuator OK, then replace controller.
Fault Code E5 - Sub Code 04 - Not Stalling
1. Check harness connection at controller for signs of water damage, corrosion or arcing. Replace if
damaged.
2. Replace the controller.
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Fault Code E6 -Fan Fault
1. Check the harness connections on the
component and the controller for signs of any
water damage, corrosion or arcing. Replace if
damaged.
2. Check that the harness is securely connected at
the controller.
3. Run the drying fan (dF) in “HO”mode (refer p30
& 31) for at least 30 seconds. The fan should
push air through the vent. The flap within the
fan housing should open. To check if the flap is
free to move, remove the locking tab, remove
fan and the flap can be pushed upwards.
4. While running the fan is HO mode, if a long
low tone is played at 1 second intervals this
indicates the fan is faulty, replace the fan.
5. Once the new fan is replaced, follow step 3 and
run the fan in HO mode for 30 seconds, there
should be no tone played.
Fan Housing
Locking Tabs
Flap
6. If the fan fault continues, replace the controller.
Fault Code E6 - Sub Code 02 - Under Current
1. Check the harness connections at the controller
2. Run the new drying fan (dF) in “HO”mode (refer p30 & 31) for at least 30 seconds. While running the
fan in HO mode, if a long low tone is played at 1 second intervals this indicates the fan is faulty.
3. If the fault continues, replace the controller.
Fault Code E6 - Sub Code 03 - Over Current
1. Run the new drying fan (dF) in “HO”mode (refer p30 & 31) for at least 30 seconds. While running
the fan in HO mode, if a long low tone is played at 1 second intervals this indicates the fan is faulty.
2. If the fault continues, replace the controller.
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Fault Code E7 - Detergent Diverter Valve
1. Check the harness connections on the detergent
diverter valve and at the controller (P204 refer p56)
for signs of any water damage, corrosion or arcing.
Replace if damaged.
Detergent
Diverter Coil
2. Ensure the harness is securely connected at the
controller and component.
3. Check the detergent diverter valve in diagnostic
“HO”mode ( refer p30 & 31) , if after 10 seconds a
long low tone is played and repeats every second,
then the detergent diverter solenoid is faulty and
needs to be replaced.
Harness
4. Check the resistance of the coil on harness P204, on
pin pair 3 & 4, the reading should 65 +/- 10 Ohm.
5. Once solenoid is replaced, repeat step 3 to ensure
new solenoid is OK.
Pin 4
6. If fault still occurs, replace the controller.
Pin 3
Fault Code E7 - Sub Code 02 - Under Current
1. Check the harness connection at both the controller and solenoid.
2. Check the detergent diverter valve in diagnostic “HO”mode ( refer p30 & 31). If after 10 seconds a
long low tone is played and repeats every second, then the detergent diverter solenoid is faulty
and needs to be replaced.
3. Check the resistance of the coil on harness P204, on pin pair 3 & 4, the reading should 65 +/- 10
Ohm. Replace if open circuit.
4. If the fault still occurs, replace the controller.
Fault Code E7 - Sub Code 03 - Over Current
1. Check the harness connections at both the controller and solenoid.
2. Check the detergent diverter valve in diagnostic “HO”mode ( refer p30 & 31). If after 10 seconds a
long low tone is played and repeats every second, then the detergent diverter solenoid is faulty and
needs to be replaced.
3. Check the resistance of the coil on harness P204, on pin pair 3 & 4, the reading should 65 +/- 10
Ohm. Replace if short circuit.
4. If the fault still occurs, replace the controller.
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Fault Code E8 - Solenoid Fault
1. Check the harness connections at each solenoid coil and at the controller (refer p57) for signs of
any water damage, corrosion or arcing.
2. Check the resistance of each coil and replace if they fall outside of their indicated range.
3. Run each solenoid individually in diagnostic hardware output mode (HO) (refer page 30 & 31). A
long low tone indicates incorrect current is being drawn. Replace any solenoid which causes this
tone to occur.
4. If the fault still occurs, replace the controller.
Component
Harness
Connector
Pin Pair
Resistance value
inlet valve
P205
P204
P204
P202
10 & 11
1 & 2
65 +/- 10 Ohm
65 +/- 10 Ohm
65 +/- 10 Ohm
65 +/- 10 Ohm
rinse aid pump
detergent diverter
3 & 4
water softener bypass valve
(if fitted)
1 & 2
Water softener brine pump
(if fitted)
P202
3 &4
65 +/- 10 Ohm
Fault Code E8 - Sub Code 02 - Under Current
1. Check the harness connections at both the component and at the controller.
2. Check resistance of coil to see if open circuit, replace solenoid if open circuit.
3. If the fault continues, replace the controller.
4. Test all solenoid coils in diagnostic HO mode.
Fault Code E8 - Sub Code 03 - Over Current
1. Check the harness connections at both the component and at the controller.
2. Check resistance of coil to see if short circuit, replace solenoid if short circuit.
3. If the fault continues, replace the controller.
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Fault Code E9 - Microcontroller Fault
There are 4 sub codes which relate to this fault code:
Fault Code E9 - Sub Code 04 - ADC Error
1. If the product is an integrated or flat door model,
replace the badge isolator first, run a fast test cycle in
diagnostics to determine if the problem still occurs.
(refer p30-32).
2. If the fault still occurs, or the product is a pre finished
or wireless badge model, replace the controller.
badge Isolator
Note: The badge isolator and wireless receiver use the
same outer casing, and can easily be mixed up. Ensure
you order the correct part for the corresponding product.
The wireless badge has the part number showing on the
single label.
Wireless Receiver
Fault Code E9 - Sub Code 05 - PSU Overvoltge
1. Check all the harness connections at the controller for signs of any water damage, corrosion or
arcing. Replace if damaged.
2. Run the detergent diverter valve by itself in diagnostic hardware output mode (HO) (refer p30 & 31).
If after 5 seconds a long low tone is played and repeated each second, then the detergent diverter
solenoid is drawing an incorrect current level and should be replaced.
3. If the fault still occurs then replace the controller.
Fault Code E9 - Sub Code 06 - Software Reset
1. Replace the controller.
Fault Code E9 - Sub Code 07 - Forced PSU Shutdown
1. Inspect all the component terminals and connectors for damage caused by corrosion or arcing.
Replace harness if necessary.
2. Replace both the controller and mains filter board.
3. In diagnostic hardware output mode (HO) run each component individually and check for proper
component operation, run a fast test cycle ( refer p29-31) and if any secondary fault occurs, follow
the steps in this maual for that fault code.
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Fault Code EC - Communications Fault
Check the harness connections between the mains filter board and both controllers for signs of any
water damage, corrosion or arcing. Replace if damaged.
If the problem persists replace the mains filter board
If the problem persists replace the top controller
If the problem persists replace the bottom controller.
7.2 Completing a Service
At the end of every service the following procedure should be followed to ensure the fault has been
repaired, and the product is fully operational for the customer.
After replacing any component, run each hardware output individually for at least 10 seconds in
diagnostic hardware output mode (HO) refer to p30 & 31 for the list of output devices.
If a long low tone is played at 1 second intervals, then the device being tested is faulty and should be
replaced.
Running the outputs in the following order is recommended:
1. Fill Valve
2. Lid Actuators
3. Solenoids
4. Rinse aid pump
5. Detergent diverter
6. Water softener bypass valve (if fitted)
7. Water softener brine pump (if fitted)
8. Wash motor
•
Do not run the wash pump with no water or lid not sealed on the tub. The wash pump will not operate with the tub
in open position.
9. Drain pump
10. Heater plate
•
Do not operate the heater plate without water present covering the heater plate. It is recommended to have at
least 2.5 l (.6 gal) of water in the tub.
11. Run a fast test cycle.
Note:
When operating the rinse aid pump in diagnostics, rinse aid will be dispensed. If the testing
is performed several times, rinse aid can build up inside the tub, and foaming may occur. It is
recommended that any excess rinse aid should be removed from the tub before completing any
service.
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8 WIRING DIAGRAMS
8.2 Power Distribution Concept
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8.3 Wiring Diagram
Lower Tub Shown Only
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57
9 SERVICE PROCEDURES
Caution: Due to the use of electronic switch mode power supply, all internal components, regardless
of supply voltage, should be treated as live to earth (i.e. equal to the mains supply voltage) when the
power is supplied to the DishDrawer.
9.1 Component Testing
DEVICE
CONNECTOR
P205
PIN PAIR
10 & 11
6 & 7
DESCRIPTION
65 +/- 10 Ohms
Fill Valve
Lid Motor
Lid Motor
P205
check if open or short circuit
check if open or short circuit
65 +/- 10 Ohms
P205
8 & 9
Rinse aid pump
P204
1 & 2
Detergent diverter
Fan
P204
3 & 4
65 +/- 10 Ohms
P203
1 & 2
check if open or short circuit
65 +/- 10 Ohms
Water softener bypass valve
Water softener brine pump
Temperature sensor
P202
1 & 2
P202
3 & 4
65 +/- 10 Ohms
o
o
P101
1 & 2
12000 Ohms @ 20 C (68 F)
8300 Ohms @ 30 C (86 F)
3000 Ohms @ 60 C (140 F)
o
o
o
o
Motor phases
P201
P101
1 & 2
2 & 3
1 & 3
8.0 +/- 5 ohms (per winding)
16 Ohms phase to phase from the
controller connection.
Dropper resistor
Element
4 & 5
98 ohm +/- 7 (NZ, AU, EU, UK)
24 ohm +/- 3 (US, CA, TW)
P101 & Power
Plug
6 & neutral on
plug
50 ohm +/- 4 (NZ, AU, EU, UK)
24 ohm +/- 3 (US,CA,TW)
Note: Pins are counted right to left on connector harnesses P101 Power, P205 Chassis, P201 Motor,
P303 LCD/Badge and P302 Comms.
Connectors on harnesses P202 water softener (if fitted), P203 Fan & P204 Dispenser, pin 1 is at the
bottom of the connector, refer to illustration below for harness connections.
P204
P203
P202
P101
P205
P201
P303
P302
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9.2 Drawer Front
1. Open the drawer
2. Locate the drawer pins on either side of the tub.
3. If the pins cannot be accessed due to being close to
a wall, remove the tub from the slides first (refer p59,
section 9.6).
4. Use pliers to pull on the pin and remove it from the
side of the tub.
5. Support the drawer front with your hand while doing
this to prevent it dropping onto the floor.
6. Pull the drawer front down to free it from the handle
and the top locating slots in the tub.
7. Remove the earth wire from the tab on the drawer
front. If it is an integrated or flat door model, it will be
necessary to unplug the integrated badge from the
badge isolator.
8. Refit in reverse manner, ensuring the earth wire is
reconnected, drawer slides are fully forward and the
pins secure through the hooks on the front end of the
slides.
NOTE: When reinserting the pins, ensure that the dividing
web is vertical as shown.
9.3 Handle and LCD Display
1. Remove the drawer front (refer section 9.2)
2. Disconnect the LCD wire harness from the controller.
3. The handle slides onto the flange at the top of the tub.
Push the handle from the right to the left to release it.
4. The handle may now be lifted clear by pulling it
forwards.
Slide Handle
left to release
5. The LCD display is held in place by a wedge with a
spring tab. Without lifting the tab, slide the wedge
downwards using your finger tips to release, the LCD
assembly can now be removed.
6. The wiring harness can now be unplugged from the
LCD circuit board.
Spring Clip
to release
7. Refit in reverse manner.
Slide Wedge
Downwards
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9.4 Toe Kick Removal
1. Partially open the bottom drawer.
2. Loosen the right and left hand toe kick screws.
3. Slide the toe kick towards the front of the tub until it
comes off the mounting rails.
4. Refit in reverse manner.
Retaining
Screw
9.5 Lower Tub Cowling
1. Remove the lower drawer front (refer section 9.2)
2. Remove the toe kick (refer section 9.4)
3. Release the centre clip as shown and slide the cowling
forward.
4. Refit in reverse manner.
Clip
Cowling
9.6 Tub Removal
1. Open the drawer.
2. Removing the drawer front (refer section 9.2) makes it
easier to slide the tub rails back (optional).
3. Top tub : depress the right hand tub clip and push it
back about 30mm. Repeat for the left hand side.
4. Bottom tub: remove the toe kick (refer section 9.4) and
lower tub cowling (refer section 9.5), both optional.
5. If the cowling has not been removed, then the tub
clips need to be pushed back about 130mm so the
slide clears the cowling when the tub is lifted.
6. Lift the tub off the slides and push the runners back
into the product.
Rail Clip
7. Releasing the wire from the centre clip on the link
assembly allows the tub to be moved further from the
chassis (optional).
8. If the tub is being turned over for servicing, rotate
it counter clockwise, remembering to remove the
baskets first. Removing the handle will prevent it from
being damaged.
9. Refit in reverse manner.
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9.7 Drying Duct - Top Tub Only
1. Open the drawer and remove the drawer front
(refer section 9.2).
2. Use long nose pliers to gently release the plastic clips
while pulling the duct downwards.
3. Refit in reverse manner, and ensure clips locate
correctly.
Clips
9.8 Drying Fan and Flap Valve
1. Remove the drawer front (refer section 9.2).
2. With a small bladed screwdriver, carefully release the
small plastic clips holding the rinse aid indication LED
in place in the detergent dispenser and remove the
LED.
Clips
3. Release the rubber tabs securing the fan.
4. Disconnect the wire harness from the electronic
controller.
5. The drying fan will now come free.
6. Refit in reverse manner.
7.
Note: The fan housing flapper can be replaced by
removing the cover and lifting the flapper out the
housing.
To remove the cover, use a small screwdriver to depress
the 2 clips at the rear, and slide it forward to release.
Rubber tab
Clips
Flapper
Slide
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9.9 Detergent Dispenser
1. Remove the drawer front (refert section 9.2)
2. Disconnect the two wiring lock connections from the
dispenser coils.
NOTE: Push back the locking tabs to allow the connectors
to release.
Harness Lock
3. With a small bladed screwdriver, carefully release the
small plastic clips holding the rinse aid indication LED
in place and remove the LED.
4. Use pliers to release the clamp and remove the fill
hose from the dispenser.
5. While holding the dispenser, unscrew the six torx drive
screws securing the two brackets to the dispenser.
6. The dispenser can not be removed from inside the tub.
7. To open the dispenser door fully, first open the door
using the release catch, then squeeze the top sides of
the door together. This will release the door to the fully
open position. This can be done with the dispenser in
place.
Torx Screws
Torx Screws
Fill Hose
Coils
8. Refit in the reverse manner ensuring the dispenser
gasket is located correctly.
Rinse Aid LED
9.10 Electronic Controller
1. Remove the drawer front (refer section 9.2) and
optionally the handle can be removed for ease of
servicing. (refer section 9.3).
2. Disconnect the wiring connectors to the controller.
3. Use a flat blade screwdriver to release the clip on the
righ hand side of the controller by firmly pushing it
towards the tub. Do not lever against the clip, as there
is a chance of breaking it.
4. The bottom of the controller can now be lifted out
to an angle of 45o, at which point the top of the
controller will come free from the tub.
5. Refit in reverse manner, ensuring the controller is
located correctly in behind the tub flange at the top.
NOTE: When servicing a single integrated wireless
product, it is importanat to only fit a spare part controller
as a replacement, as the product will detect the wireless
receiver and set the correct wash profile.
Do not fit a controller that has previously been installed in
an other product.
Clip
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9.11 Filter Plate
1. Remove the cutlery basket and rack from the tub.
2. Remove the drain filter assembly.
3. Rotate the filter plate locknut anti-clockwise to release
the filter plate from the motor rotor assembly.
4. Lift the filter plate clear.
5. Refit in reverse manner, ensure the 3 legs are locked
correctly to the motor rotor and the o-ring on top of
the motor rotor is in place.
Locknut
Motor Rotor
O-Ring
Pointer
9.12 Motor Rotor
1. Remove the filter plate (refer section 9.11)
2. Slightly lift the motor rotor lock ring at the pointer
to disengage the lock tab under the chimney, then
rotate the motor rotor anti-clockwise to release it
from the motor housing and lift out.
3. The rotor assembly is not serviceable and if damaged
should be replaced.
4. Refit in reverse manner, taking care to align the legs
on the rotor with the slots in the motor housing. The
rotor can only be placed in one position. The short leg
goes into the middle slot on the housing.
Rotate
Direction
Lock Tab
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9.13 Water Softener (if fitted)
1. Remove the drawer front (refer Section 9.2).
2. Disconnect the wiring loom connections to the water
softener diverter valve, brine pump and salt level
detector, and remove the dispenser wiring loom
connection to the electronic controller.
3. Use a flat blade screwdriver to open the salt level
indicator LED cover, and remove the LED from the
water softener.
Water Softener
Salt Sense
ByPass Valve
4. Unclip the fill hose to strainer and remove the
dispenser hose from the water softener.
5. Remove the four T10 torx drive screws securing the
water softener to the tub. The water softener can now
be removed from the product.
Brine Pump
6. To refit, place the overflow ‘O’ring on the water
softener and lubricate the tub overflow with a
water-soluble lubricant e.g. Glycerol or similar.
7. Place the salt tank ‘O’ring in the tub. Lubricate the salt
tank flange on the water softener. Pass the dispenser
wiring loom through the water softener and plug it
into the electronic controller.
8. Place the water softener in the tub and apply enough
pressure to seat the ‘O’rings.
9. The overflow should sit almost flush with the inside
of the tub. The salt tank should be recessed by approx
1mm (1/32 inch) from the inside of the tub
10. Refit the screws, strainer, hoses, harness connectors
and LED.
Strainer
9.14 Strainer (if fitted)
1. Remove the water softener hose from the detergent
dispenser spigot.
2. Place screwdriver under clip and use lever action to
disengage the clip.
3. When clip is disengaged, the strainer can be pushed
down off the water softener spigot.
Strainer
4. After removing the hose clamp, the strainer can now
be removed from the DishDrawer.
5. Fit new strainer & position hose clamp. Manoeuvre
strainer into place.
6. Slide into spigot using a force applied in an upwards
movement. Lock into place, and ensure correct fitting.
7. Fit dispenser hose to detergent dispenser spigot.
Spigot
O-Ring
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9.15 Wiring Cover
1. Remove the drawer front (refer section 9.2)
2. With the tub in the open position, carefully release the
four wiring cover clips, two on each side, from under
the front lower section of the tub. Take care not to
damage them.
Clips
3. Release the four clips on the underside of the tub that
attach the wiring cover to the motor assembly outer
lock nut.
4. Pull the tub fully open and lift it up at the front (this
makes it easier to remove the wiring cover from the
rear of the tub.
5. The wiring cover may now be carefully moved forward
and downward to release it from the rear of the tub.
6. To reassemble, first ensure that the wiring harness,
drain hoses and fill hose are located in their correct
positions.
Clips
7. Then refit in reverse manner.
Note: It may be easier to remove the tub and rotate it
anticlockwise to remove the wire cover (optional) refer
section 9.6.
9.16 Tub Disconnection
1. Remove the drawer front (refer 9.2)
2. Remove the wiring cover (refer 9.15)
3. Disconnect the fill hose from the dispenser
( water may drip) refer section 9.9.
Drain Hose
Earth Wire
4. Disconnect the chassis harness plug from the
controller.
5. Remove the wiring cover and the element connector
cover.
6. Disconnect the element harness plug and earth wire
from the element plate.
7. Unclip the drain hose cuff from the motor assembly,
taking care not to misplace the non-return flap valve.
8. Unclip the drain hose, fill hose and the wiring loom
from the under side of the tub.
9. Remove the tub.
10. Refit in reverse manner.
Element Cover
Fill Hose
NOTE: When replacing a fill hose, drain hose or wiring
harness, transfer the link support clip markings from the
old parts to the new.
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9.17 Hall Sensor
1. Remove the wiring cover (refer section 9.15)
2. Unplug the wiring connection from the hall sensor
3. Gently press the hall sensor locking tab in the
direction shown and lift the hall sensor out.
4. Refit in reverse manner and ensure the hall sensor is
properly clipped in.
Locking Tab
Locating Pin
9.18 Heater Plate and Motor Assembly
1. Remove the drawer front (refer section 9.2), baskets,
filter plate (refer section 9.11) and rotor assembly
(refer section 9.12).
2. Remove the tub and rotate anti-clockwise (refer
section 9.6)
3. Remove the wiring cover (refer section 9.15)
4. Remove the element connector cover and element
wiring connector.
5. Remove the drain hose and heater plate earth wire.
6. While lifting the locking tab on the outer locknut,
rotate the outer locknut anti-clockwise until it comes
free of the tub tabs, then remove it. Take care not to
damage any motor wiring as the locknut is turned, or
the flap valve slot when the locknut is removed.
7. Lift the rear of the heater plate and motor assembly
clear of the tub and slide the drain spigot out of the
tub drain area.
Lock Tab
8. Remove the inner locknut and motor shim to release
the motor assembly from the heater plate. Take
care with the seals between the motor assembly
and the heater plate, and the heater plate and tub.
Their seals and their corresponding sealing surfaces
must be clean and the seals correctly placed during
reassembly.
9. Check both the drain hose o-ring and drain spigot
o-ring for damage and replace them if necessary.
Lubricate before assembly and replace the flap valve.
10. Reassemble in reverse manner, ensuring all the locking
ring tabs are engaged.
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9.19 Lid
1. Remove the tub as per section 9.6.
2. On the right hand side of the lid, insert a flat blade
screwdriver into the yoke slots between the lid flange
and the yoke.
3. Twist the screwdriver while pulling down on the lid to
disengage the clip. Repeat for each clip on both yokes.
NOTE: Do not pull down on the lid seal.
Yoke Slots
4. Pull the lid down 10mm (3/8”) on one side. Pull the
opposite side of the lid down until it is clear of the
yoke. The high side of the lid can then be pulled to
the bottom of the yoke slots. The lid is now free to
be removed from the chassis on an angle as shown.
NOTE: For more detail on lid removal, click on the link
in the following page to watch the short video clip on
lid removal.
5. To reassemble the lid, angle the lid into the chassis,
ensure the lid is the correct way round, the words “
FRONT”are printed on the top of the lid and should be
at the front of the product.
6. Engage the T-Rib on the high side of the lid into the
bottom of the yoke slots. Swing the opposite side of
the lid past the yoke until it sits into the bottom of the
yoke slots.
NOTE: The T-Ribs make the lid wider, so some force is
required to push past the yoke.
7. Clip the lid into place. Start by pushing one corner of
the lid up until it clicks. Next clip the diagonal corner
up. The lid is now assembled and should look like the
image.
Correctly Fitted
Incorrectly Fitted
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9.20 Yoke
1. Remove the lid, refer section 9.19.
2. Release the lid actuator from the bottom of the yoke
by pushing with your thumb against one of the
locking tabs.
Yoke
NOTE: In tall tub models use an adaptor between the
yoke and the lid actuator.
3. Slide the front of the yoke downwards at an angle
until it moves out of the track in the rear of the trim,
and is clear of the chassis flange as shown.
4. Refit in reverse manner taking care that the yoke is the
correct way round.
NOTE: There are both left hand and right hand yokes.
Do not bend the yoke when refitting it. Locate the rear
end below the chassis tab at the rear of the chassis first,
then slide the front up in behind the trim to ensure the
front yoke peg locates correctly in the track behind it.
Yoke
Trim
Trim Channel
9.21 Lid Actuator
1. Remove the tub, refer section 9.6.
2. Remove the lid actuator harness plug by releasing the
clip on the lid actuator.
Clip
3. Release the lid actuator from the bottom of the yoke
by pressing with your thumb against one of the
locking tabs.
4. For the right hand actuator, carefully release the clip
at the rear of the lid actuator and slide the lid actuator
towards the rear of the chassis to release it from the
slide rail.
5. For the left hand actuator, the clip is in front of the lid
actuator, and once it is released, the lid actuator will
slide towards the front of the chassis to release it from
the slide rail.
6. The lid actuator can now be removed by dropping it
down through the slot in the middle of the mounting
bracket.
7. When reconnecting the lid actuator to a yoke, ensure
the lid and yoke assemblies are in the fully raised
position. To line up the lid actuator connecting arm
with the yoke, it may need to be wound up or down
manually.
Wiring Harness
NOTE: It is important that all the clips on the lid actuator
case are done up and that none are broken.
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9.22 Slide Rail Replacement.
1. Remove the tub, refer section 9.6
2. Remove the required lid actuator from the slide rail being
replaced, refer section 9.21.
3. Remove the appropriate chassis trim (refer section 9.27) to
gain access to the screws of the rail being replaced.
4. Remove the 2 hex drive screws securing the rail to the chassis.
5. Tap the slide rails from underneath at the front to free from
it’s location in the chassis.
Hex Drive Screws
6. Pull forward to release the rear locating tabs.
7. Refit in reverse order, take care that the chassis is square
before tightening the screws.
Rail Rear Locating Tabs
9.23 Mains Filter Cover and PCB Mains Filter
1. Remove the lower tub, refer section 9.6
2. Release the clips on the mains filter cover and lift it off.
3. Disconnect all wiring to the PCB mains filter.
4. Remove the earth screw through the wire and the
mains filter housing to the chassis.
5. Use a screwdriver to release the clips holding the
circuit board inside the housing and lift it out.
6. Refit in reverse manner.
Clips
Inlet Hose
Water Valve
Flood Sensor
MFB
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9.24 Water Inlet Valve
1. Remove the lower tub, refer section 9.6.
2. Remove the mains filter cover, refer section 9.23.
3. Partially lift the inlet valve up out of the housing.
4. Disconnect the water inlet hose connection,
CAUTION - water will drip.
Fill Hoses
5. The water valve can now be removed up and out of
the housing.
6. Remove the wire harnesses, and mark which fill hose
goes to the top on a double product. Unclip the hose
clips by pushing the ends apart sideways, then
remove the hoses from the valve.
7. Refit in reverse manner.
Water Inlet Hose
Wiring Harness
9.25 Fill Hose, Drain Hose, Wiring Harness Replacement
1. Remove the tub and turn it over by rotating it
anticlockwise (refer section 9.6).
2. Remove the wiring cover, refer section 9.15.
3. Disconnect the component you need to replace (e.g.
fill hose, drain hose, wiring harness) from the tub.
4. Undo the link clips and chassis clips, do this one
clip at a time, marking the position of the hoses
and harnesses at each clip and re-closing it after
the component is removed to keep the other two
components in their correct positions. The faulty
component can now be disconnected from the
chassis end and removed.
Link Clip
Chassis Clip
5. Refit in reverse manner, ensuring the link and chassis
clips are clamping the components in their correct
location.
9.26 Link Support Wire Position
1. If the latches are resetting, this can be caused by
the link support wire being positioned too low and
allowing the hoses and harnesses to get between the
tub and the latch.
2. To check the position of the wire, remove the tub, and
remove the centre link clip from the wire. Swing the
wire to the left hand side of the chassis.
3. It should rest approx 15mm (3/4”) above the slide
mounting bracket. If not, then carefully bend the wire
while supporting it at the rear so as not to stress the
mounting bracket.
15mm (3/4”)
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9.27 Front Chassis Trim Replacement
1. Bottom tub only - Remove the toe kick, refer section
9.4, and the bottom cowling, refer section 9.5.
2. Remove the drawer front, refer section 9.2, handle
refer section 9.3, and the tub, refer section 9.6.
3. Remove both the left hand and right hand yokes, refer
section 9.20. This is to prevent damaging the locating
tab at the front of each yoke where it slides up into the
rear of the chassis trim.
4. Remove the trim by releasing the trim clips with long
nose pliers, and pull trim forward to release from the
chassis.
5. Refit in reverse manner.
Trim Clips
9.28 Single Integrated Vent Duct Removal
(Some models only)
1. Remove the drawer front, refer section 9.2.
2. Pull the drawer front slightly forward and remove the
T10 torx screw retaining the duct.
3. Slide the duct from the right hand side off the tub.
4. Refit in reverse manner.
T10 Torx Screw
Slide Off Tub
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9.29 Internal Duct and Elbow Removal
(some integrated models only)
1. Remove the tub to gain access to the duct, refer
section 9.6.
2. To remove the chassis duct tube, remove the 13mm
nut to release the elbow and gently pull the tube from
the elbow duct.
13mm Nut
3. To remove the rear duct elbow, the product will need
to be uninstalled and pulled forward from the joinery
to gain access to the elbow. To release elbow from the
chassis, squeeze the side tabs and pull outwards.
NOTE: When pulling the product forward out of the
joinery, remember to feed the service and ducting pipes
through the service holes to stop them from getting
damaged.
4. The ducting insulated hose is attached to the rear
elbow and ducted through the joinery.
Elbow
NOTE: Refer to the product installation guide for more
detailed installation information.
Side Tab
Side Tabs
Insulated Vent Hose
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9.30 Wireless Receiver & Badge Remote
1. Remove the door panel, refer section 9.2.
2. Remove the harness from the receiver to the
controller.
3. Slide the receiver off the locating flange on the tub.
4. When replacing the receiver, the remote control will
need to be paired to the new receiver, to do this
follow the procedures set out on p73 & 74.
5. For remote control related issues, refer to the
procedure set out below.
Remote Control is Not Operating
If the remote has stopped working, first check the battery is fitted correctly and is not flat. The remote
control has a low battery indicator which will blink to advise a low battery.
Secondly, check the remote for contact with water.
Remove the battery cover from the remote and inspect the colour of the dot beside the battery.
If the dot is WHITE then the remote has NOT come into contact with water and the fault should be
treated in accordance with normal warranty procedures.
If the dot is RED the remote has come into contact with water and the warranty of the remote is void
(i.e. the customer will have to pay for a replacement remote).
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73
Pairing Procedure
This procedure details how to fit and pair the wireless interface (badge and receiver) on an integrated
Phase 7 product.
The wireless badge (or remote) interface for integrated products consists of 2 specific modules, a
remote control and a receiver.
NOTE: For each integrated product with the wireless badge, there is only one remote and one
receiver, regardless of whether it is a single or double product.
Receiver Replacement Procedure:
First fit the receiver to the product. The receiver sits in the same location as the badge isolator on a
designer product and plugs into the ‘LCD/BADGE’ input. On a double product, the receiver is to be
fitted to the top tub only and nothing is to be connected to the ‘LCD/BADGE’ input of the bottom tub.
Receiver fitted to a double product
Receiver fitted to a single product
To Pair Remote to Receiver
Before the product will function, the remote must be paired to the receiver. This ensures that the
remote only operates the correct DishDrawer.
i)
Press one of the buttons to make sure that the remote is powered, the ‘Transmit indicator’
should flash.
ii)
Ensure there is power to the product. If the receiver is connected correctly, the product
should power up and play the startup sound. Place the remote on the wash programme
selector as shown.
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74
Place of the remote for binding
iii)
Once the remote is in roughly the location shown above, press one of the buttons on the
remote. The left transmit LED icon should flash followed by five fast flashes of the right
hand battery icon. This indicates that remote has paired with the receiver. The LEDs are
labelled below.
Transmit LED
indicator
Battery Level
LED indicator
Top Tub start button
on doubles.
Single tub start
button on singles
Bottom tub start
button on doubles.
(Not on singles)
iv)
v)
Remove the remote from the wash programme selector. Now press a button on the
remote. This should flash the ‘transmit’ LED once and cause the relevant tub to ‘beep’.
If the above is successful it means the remote is paired to the receiver. If either the remote
or receiver is replaced then the procedure must be repeated.
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75
10 NOTES
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Copyright © Fisher & Paykel 2010. All rights reserved.
The product specifications in this booklet apply to the specific
products and models described at the date of issue. Under our
policy of continuous product improvement, these specifications may
change at any time. You should therefore check with your Dealer
to ensure this booklet correctly describes the product currently
available.
NZ AU GB IE US CA F&P PN 590409 A
11.2011
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