Exabyte Compact Loader 1X7 LTO User Manual
MAGNUM 1X7 LTO AUTOLOADER  
PRODUCT MANUAL  
1012581 Revision E  
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The Magnum 1x7 LTO Autoloader by Exabyte® Corporation is warranted to be free  
from defects in materials, parts, and workmanship and will conform to the current  
product specification upon delivery. For the specific details of your warranty, refer to  
your sales contract or contact the company from which the autoloader was purchased.  
PRODUCT  
WARRANTY  
CAUTION  
The warranty for the autoloader shall not apply to failures caused by:  
ꢀPhysical abuse or use not consistent with the operating instructions or product  
specifications.  
ꢀRepair or modification by any one other than Exabyte’s personnel or agent in a  
manner differing from the maintenance instructions provided by Exabyte.  
ꢀRemoval of the Exabyte identification label(s).  
ꢀPhysical abuse due to improper packaging of returned autoloader.  
If problems with the autoloader occur, contact your maintenance organization; do not  
void the product warranty by allowing untrained or unauthorized personnel to attempt  
repairs.  
Returning the autoloader in unauthorized packaging may damage the unit and void the  
warranty. If you are returning the autoloader for repair, package it in its original packaging  
(or in replacement packaging obtained from your vendor.)  
Caution  
CONTACTING  
EXABYTE  
To obtain general information  
Exabyte Corporate  
Headquarters  
Exabyte Corporation  
2108 55th Street  
Boulder, CO USA 80301  
(303) 442-4333  
World Wide Web  
www.exabyte.com  
To obtain technical support  
Exabyte Technical Support www.exabyte.com/warranty  
To order supplies and accessories  
Exabyte Sales Support  
1-800-774-7172  
1-800-392-8273 (Exabyte Media)  
To return equipment for service (RMA Request)  
Exabyte Service www.exabyte.com/contact  
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NOTES  
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1012581  
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Contents  
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii  
1 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Autoloader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Autoloader Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
2 Installing the Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Completing the Unpacking Process. . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
Obtaining Accessories and Equipment . . . . . . . . . . . . . . . . . . . . . . . . 9  
Preparing for Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Installing the Autoloader in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Assembling the Rails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Attaching the Rails to the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Connecting the Autoloader to SCSI. . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Connecting the Autoloader to Ethernet. . . . . . . . . . . . . . . . . . . . . . . 18  
Powering On the Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Verifying the Hardware Installation. . . . . . . . . . . . . . . . . . . . . . . . . . 20  
3 Configuring the Autoloader. . . . . . . . . . . . . . . . . . . . . . 21  
Accessing Configuration Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Setting Configuration Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
Checking the Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
4 Using the Remote Management Utility . . . . . . . . . . . . . 47  
Accessing the Remote Management Utility . . . . . . . . . . . . . . . . . . . . 47  
Viewing Information on the Home (Status) Page . . . . . . . . . . . . . . . . 49  
Setting Configuration Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53  
Viewing Information on the Statistics Page . . . . . . . . . . . . . . . . . . . . 58  
Running Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
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5 Autoloader Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
Inserting and Removing Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . 62  
Loading and Unloading Cartridges in the Tape Drive . . . . . . . . . . . . 68  
Cleaning the Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70  
Resetting the Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74  
Running System Demos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75  
Performing Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77  
Storing Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78  
6 Viewing Autoloader Information . . . . . . . . . . . . . . . . . . 79  
Viewing Basic Autoloader Information . . . . . . . . . . . . . . . . . . . . . . . 79  
Viewing Autoloader Sensor Readings . . . . . . . . . . . . . . . . . . . . . . . . 82  
Viewing BAsic Tape Drive Information . . . . . . . . . . . . . . . . . . . . . . . 85  
Viewing the Cartridge Inventory and Bar Code Information . . . . . . . 86  
Viewing Cell Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88  
Viewing the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90  
7 Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91  
Replacing the Tape Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91  
Cleaning the Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99  
FTP—Autoloader Firmware Upgrade and Diagnostics . . . . . . . . . . 100  
LibTool—Autoloader Firmware Upgrade and Diagnostics. . . . . . . . 102  
LTOTool—Tape Drive Firmware Upgrade and Diagnostics. . . . . . . 102  
8 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103  
Autoloader Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103  
Tape Drive Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107  
Backup Software Reports an Error . . . . . . . . . . . . . . . . . . . . . . . . . 108  
Before Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . 110  
Advanced Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112  
9 Shipping the Autoloader. . . . . . . . . . . . . . . . . . . . . . . . 113  
Preparing the Autoloader for Shipping . . . . . . . . . . . . . . . . . . . . . . 113  
Removing the Autoloader from the Rack . . . . . . . . . . . . . . . . . . . . 114  
Replacing the Shipping Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115  
Packing the Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115  
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A Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119  
Storage Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119  
Size and Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119  
Performance Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120  
Power Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122  
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123  
Shipping Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125  
Safety and Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . 125  
B Write Once, Read Many (WORM) Capability . . . . . . . 129  
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129  
WORM Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129  
Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131  
TapeAlert Flags. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131  
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132  
C Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133  
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139  
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Figures  
1 Product Overview  
Figure 1-1  
Figure 1-2  
Figure 1-3  
Magnum 1x7 LTO Autoloader front panel components . . . . . . . 2  
Magnum 1x7 LTO Autoloader back panel components . . . . . . . 3  
Magnum 1x7 LTO Autoloader internal components . . . . . . . . . . 4  
2 Installing the Autoloader  
Figure 2-1  
Figure 2-2  
Figure 2-3  
Figure 2-4  
Figure 2-5  
Figure 2-6  
Figure 2-7  
Figure 2-8  
Figure 2-9  
Label over shipping key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
Removing the shipping key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
Assembling the left-side rail . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Assembling the right-side rail . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Attaching the left-side rail to the rack . . . . . . . . . . . . . . . . . . . . 13  
Placing the autoloader on the rails . . . . . . . . . . . . . . . . . . . . . . 14  
Attaching the autoloader to the rails at the back of the rack . . . 15  
SCSI connectors on the back of the autoloader. . . . . . . . . . . . . 17  
Connecting the autoloader as the last device on the SCSI bus. . 18  
Figure 2-10 Connecting the autoloader to an Ethernet network. . . . . . . . . . 18  
Figure 2-11 Location of the power switch and power connector . . . . . . . . . 19  
3 Configuring the Autoloader  
Figure 3-1  
Figure 3-2  
Figure 3-3  
Autoloader LCD and keypad . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Operator panel buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Autoloader menu organization. . . . . . . . . . . . . . . . . . . . . . . . . 25  
4 Using the Remote Management Utility  
Figure 4-1  
Figure 4-2  
Figure 4-3  
Figure 4-4  
Remote Management utility Status page. . . . . . . . . . . . . . . . . . 48  
Remote Management utility Configuration page. . . . . . . . . . . . 54  
Remote Management utility Statistics page. . . . . . . . . . . . . . . . 58  
Remote Management utility Diagnostics page. . . . . . . . . . . . . . 59  
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5 Autoloader Operation  
Figure 5-1  
Figure 5-2  
Figure 5-3  
Figure 5-4  
Figure 5-5  
Location of status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
Location of cartridge access port . . . . . . . . . . . . . . . . . . . . . . . 62  
Bar code label placement and write-protect switch location . . . 63  
Inserting a cartridge into the autoloader . . . . . . . . . . . . . . . . . . 65  
Location of access hole for operating cartridge access port  
door manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67  
7 Maintenance  
Figure 7-1  
Figure 7-2  
Location of tape drive cover plate . . . . . . . . . . . . . . . . . . . . . . 93  
Removing the tape drive cover plate to expose the drive  
cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93  
Disconnecting the cables from the tape drive . . . . . . . . . . . . . . 94  
Removing the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94  
Removing the brackets from the tape drive . . . . . . . . . . . . . . . 95  
LTO full height tape drive with faceplate . . . . . . . . . . . . . . . . . 95  
Removing the faceplate from the tape drive chassis . . . . . . . . . 96  
Attaching the brackets to a full height tape drive. . . . . . . . . . . . 97  
Figure 7-3  
Figure 7-4  
Figure 7-5  
Figure 7-6  
Figure 7-7  
Figure 7-9  
Figure 7-10 Half height tape drive installation . . . . . . . . . . . . . . . . . . . . . . . 98  
Figure 7-11 Full height tape drive installation . . . . . . . . . . . . . . . . . . . . . . . 98  
9 Shipping the Autoloader  
Figure 9-1  
Figure 9-2  
Figure 9-3  
Figure 9-4  
Figure 9-5  
Figure 9-6  
Figure 9-8  
Figure 9-7  
Figure 9-9  
Removing the screws securing the autoloader to the rails . . . . 114  
Removing the autoloader from the rack . . . . . . . . . . . . . . . . . 114  
Placing the shipping key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115  
Autoloader in antistatic bag . . . . . . . . . . . . . . . . . . . . . . . . . . 115  
Installing the first foam packing piece. . . . . . . . . . . . . . . . . . . 116  
Foam packing pieces on both sides of autoloader. . . . . . . . . . 116  
Autoloader in shipping box with end spacers . . . . . . . . . . . . . 117  
Accessory kit in shipping box . . . . . . . . . . . . . . . . . . . . . . . . . 117  
Autoloader in shipping box with top foam pads . . . . . . . . . . . 118  
Figure 9-10 Accessory kit in shipping box (do not ship accessory kit  
if returning autoloader for service) . . . . . . . . . . . . . . . . . . . . . 118  
B Write Once, Read Many (WORM) Capability  
Figure B-1  
Ultrium 3 WORM tape cartridge . . . . . . . . . . . . . . . . . . . . . . 129  
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Tables  
3 Configuring the Autoloader  
Table 3-1  
Table 3-2  
Table 3-3  
Table 3-4  
Table 3-5  
Operator button descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Autoloader main menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
Autoloader configuration options . . . . . . . . . . . . . . . . . . . . . . . 26  
Emulation modes for the Magnum 1x7 LTO Autoloader . . . . . . 31  
Ethernet configuration options . . . . . . . . . . . . . . . . . . . . . . . . . 35  
5 Autoloader Operation  
Table 5-1  
Tape drive cartridge read/write compatibility . . . . . . . . . . . . . . 63  
A Specifications  
Table A-1  
Table A-2  
Table A-3  
Table A-4  
Table A-5  
Table A-6  
Table A-7  
Maximum autoloader storage capacity . . . . . . . . . . . . . . . . . . 119  
Autoloader dimensions and weight . . . . . . . . . . . . . . . . . . . . 119  
LTO Ultrium tape drive transfer rate and capacity. . . . . . . . . . 120  
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . 123  
Acoustic noise limits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124  
Shock limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124  
Shipping weight and dimensions . . . . . . . . . . . . . . . . . . . . . . 125  
B Write Once, Read Many (WORM) Capability  
Table B-1  
Table B-2  
Table B-3  
WORM tape cartridge specifications . . . . . . . . . . . . . . . . . . . 130  
TapeAlert flags associated with the WORM media . . . . . . . . . 131  
ASC/ASCQ error codes for a Medium Error (SK 3) with  
WORM media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132  
ASC/ASCQ error codes for a Data Protect error (SK 7) with  
WORM media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132  
Table B-4  
C Error Messages  
Table C-1  
Autoloader error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 134  
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ABOUT THIS MANUAL  
ABOUT THIS MANUAL  
This manual describes how to install, configure, operate, maintain, and  
troubleshoot the Magnum 1x7 LTO Autoloader by Exabyte Corporation. It also  
provides autoloader specifications.  
WHERE TO LOOK FOR INFORMATION  
Installation  
If you are performing first-time installation:  
ꢀRead Chapter 1 for an overview of the autoloader’s features and  
components.  
ꢀRead Chapter 2 for hardware installation instructions, including obtaining  
the necessary accessories, installing the autoloader in a rack, installing  
cartridges, and connecting the autoloader to a host system.  
ꢀRead Chapter 3 for configuration instructions, including how to use the  
autoloader’s operator panel to access and set configuration options.  
ꢀRead Chapter 4 for information about using the autoloader’s Remote  
Management utility to configure the autoloader, view information, and  
monitor operation across an Ethernet network.  
Operation  
When you are ready to put the autoloader into operation:  
ꢀRead Chapter 5 to learn about inserting and removing cartridges from the  
autoloader, loading and unloading cartridges in the tape drive, cleaning the  
tape drive, and performing other basic autoloader operations.  
ꢀRead Chapter 6 to learn about viewing autoloader information including  
code versions, serial numbers, statistics, sensor readings, and cartridge  
inventory data.  
Maintenance, Troubleshooting, and Service  
If you need to perform basic autoloader maintenance, troubleshoot problems,  
or return the autoloader for service:  
ꢀRead Chapter 7 for maintenance information, including instructions for  
replacing the tape drive, uploading new firmware, and creating diagnostic  
listings.  
ꢀRead Chapter 8 for troubleshooting tips.  
ꢀRead Chapter 9 for packing and shipping instructions if you need to return  
the autoloader for service.  
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ABOUT THIS MANUAL  
Supplemental Information  
ꢀRead Appendix A for physical, performance, power, environmental, and  
safety agency specifications.  
ꢀRead Appendix B for information about the WORM capability of the LTO-3  
tape drive.  
ꢀRead Appendix C for definitions of autoloader error messages.  
RELATED PUBLICATIONS  
For additional information about the autoloader and tape drive, refer to the  
following publications.  
Magnum 1x7 LTO Autoloader  
ꢀMagnum 1x7 LTO Autoloader Quick Start Guide, 1012583  
ꢀInstalling a Magnum 1x7 LTO Autoloader into a Rack, 1012585  
ꢀReplacing the Tape Drive in the Magnum 1x7 LTO Autoloader, 1012586  
ꢀMagnum 1x7 LTO Autoloader SCSI Reference, 1012975  
ꢀMagnum 1x7 LTO Autoloader Product Specification, 1012985  
ꢀExabyte Bar Code Label Specification for LTO Ultrium Cartridges, 1004080-000  
Ultrium Tape Drives  
See the following web sites to locate documentation and support information  
for IBM LTO Ultrium tape drives.  
ꢀHewlett-Packard—www1.hp.com/storage/tapestorage/ultriumdrives.html  
ꢀIBM—www.storage.ibm.com/tape/lto/oem/index.html  
Standards  
ꢀSmall Computer System Interface - 2 (SCSI-2), INCITS 131-1994[R2004]  
ꢀInformation Technology - SCSI-3 Primary Commands (SPC), ANSI INCITS  
301-1997  
ꢀInformation Technology - SCSI Primary Commands-2 (SPC-2), ANSI INCITS  
351-2001  
ꢀSCSI-3 Primary Commands (SPC), INCITS 301-1997 [R2002]  
ꢀInformation Technology - SCSI-3 Medium Changer Commands (SMC), ANSI  
INCITS 314-1998  
ꢀInformation Technology – SCSI Parallel Interface-3 (SPI-3), ANSI INCITS  
336-2000  
ꢀInformation Technology - SCSI Parallel Interface-2 (SPI-2), ANSI INCITS  
302-1998  
ꢀInformation Technology - SCSI Stream Commands-2 (SSC-2), ANSI INCITS  
380-2003  
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ABOUT THIS MANUAL  
ꢀTapeAlert Specification, NCITS T10/02-142R0, Version 3.0, March 2002  
ꢀIEC 60297 Rack Standards  
For general information, go to www.t10.org  
CONVENTIONS USED IN THIS MANUAL  
This manual uses the following conventions:  
Note: Notes provide additional information or suggestions about the topic or  
procedure being discussed.  
Read text marked by the “Important” icon for information that  
will help you complete a procedure or avoid extra steps.  
! Important  
Read text marked by the “CAUTION” icon for information you must know to  
avoid damaging the autoloader, the tape drive, or losing data.  
Caution  
Warning  
Read text marked by the “WARNING” icon for information you must know to  
avoid personal injury.  
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ABOUT THIS MANUAL  
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PRODUCT OVERVIEW  
Congratulations on selecting the Magnum 1x7 LTO Autoloader by Exabyte  
Corporation. Your new autoloader is equipped with either an LTO Ultrium 2  
(LTO-2) or Ultrium 3 (LTO-3) tape drive and features Exabyte’s patented,  
award-winning ExaBiotics™. The autoloader provides unattended data  
storage, archiving, backup, and retrieval for small PC workgroups to  
multi-server networks.  
This chapter provides an overview of the autoloader’s features and  
components.  
AUTOLOADER FEATURES  
The Magnum 1x7 LTO Autoloader includes the following features:  
ꢀStorage for up to 7 data cartridges. Up to 7 data cartridges are stored in the  
autoloader on a rotating cartridge carousel that automatically positions the  
cartridges at the tape drive or at the cartridge access port for removal.  
ꢀOne LTO Ultrium tape drive. The autoloader contains one  
high-performance, high-capacity LTO-2 or LTO-3 tape drive. The tape drive  
is easily removed from the autoloader if it ever needs to be replaced.  
ꢀCartridge access port. A cartridge access port, located on the front of the  
autoloader, allows easy insertion and removal of cartridges. Cartridges can  
be removed from the autoloader with the power on or off.  
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ꢀBar code scanner. A bar code scanner allows the autoloader to maintain an  
inventory of its cartridges.  
ꢀOperator panel with LCD display. The operator panel allows you to  
monitor autoloader operations and select configuration options.  
ꢀLow-voltage differential (LVD) SCSI interface. The autoloader has an LVD  
SCSI interface.  
ꢀEthernet port for connection to a 10/100BaseT Ethernet network. When  
used with the Remote Management utility, you can connect the autoloader  
to an Ethernet network for remote monitoring, upgrading autoloader  
firmware, and creating diagnostic listings.  
ꢀRemote Management Utility. The autoloader’s Remote Management utility  
allows you to use a standard web browser to set configuration options, view  
autoloader information, and monitor autoloader operations over an  
Ethernet network.  
ꢀRack-mount hardware. The autoloader is designed to mount in a standard  
19-inch rack using just 2 units (2U) of rack space. Rack-mounting hardware  
is included with the autoloader.  
AUTOLOADER COMPONENTS  
The following sections describe the autoloader’s front panel, back panel, and  
internal components.  
FRONT PANEL COMPONENTS  
Figure 1-1 shows the autoloader’s front panel components.  
Access hole for  
manual operation of  
Cartridge  
access port  
Keypad  
Status LED  
LCD  
cartridge access port door  
Figure 1-1 Magnum 1x7 LTO Autoloader front panel components  
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AUTOLOADER COMPONENTS  
Operator Panel (LCD and Keypad) The operator panel includes a five-button  
keypad and a two-line, 32-character liquid crystal display (LCD). You can use  
the operator panel to:  
ꢀSet or change autoloader configuration options  
ꢀIssue commands to the autoloader  
ꢀView autoloader status and information  
ꢀRun demonstration programs and test autoloader functions  
ꢀReset the autoloader  
Cartridge Access Port The cartridge access port allows you to insert or  
remove cartridges from the autoloader. The cartridge access port door is  
motor-driven, under control of the autoloader. To prevent unauthorized use of  
the cartridge access port, operator panel menus can be password protected or  
access can prevented through the application.  
In the event of a power failure, you can manually open the cartridge access  
port door to remove cartridges. A hole in the front of the faceplate provides  
access to a gear shaft attached to the door. You can use a small screwdriver to  
turn the gear shaft and open the door.  
Status LED The status LED indicates autoloader activity as shown in the  
following table. See Figure 1-1 for the location of the status LED.  
LED Color  
Status  
Off (no color) The autoloader is idle  
Green  
Amber  
The autoloader is performing a mechanical  
operation  
The autoloader encountered a hardware error  
See Appendix C, Error Messages  
BACK PANEL COMPONENTS  
Figure 1-2 shows the back panel components of the autoloader.  
Fan  
Power cord  
connection  
Power  
switch  
Ethernet  
port  
SCSI  
Tape drive  
cover plate  
connectors  
Figure 1-2 Magnum 1x7 LTO Autoloader back panel components  
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SCSI Connectors The autoloader has two wide SCSI connectors for  
connecting the autoloader and tape drive to a single SCSI bus. The connectors  
can accommodate either of the following:  
ꢀSCSI connector—An Ultra 160 SCSI connector (minimum rating)  
ꢀTerminator—An Ultra 3 Active SCSI terminator (minimum rating)  
Tape Drive Cover Plate The tape drive cover plate allows access to the tape  
drive for easy replacement, if necessary.  
Ethernet Port The Ethernet port allows you to connect the autoloader to a  
10/100BaseT Ethernet network. You can use the Ethernet connection to  
perform the following activities:  
ꢀUpgrade the autoloader’s firmware  
ꢀUpload diagnostic information from the autoloader using FTP  
ꢀMonitor autoloader operations using its built-in Remote Management  
software  
Fan The system fan provides cooling for the autoloader and the tape drive.  
Power Cord Connection The power cord connection provides AC power to  
the autoloader and the tape drive.  
Power Switch The power switch allows you to turn power on and off for the  
autoloader and the enclosed tape drive.  
INTERNAL COMPONENTS  
Figure 1-3 shows the autoloader’s internal components.  
Cartridge  
loader  
Tape drive  
Cartridge  
carousel  
Bar code  
Scanner  
Figure 1-3 Magnum 1x7 LTO Autoloader internal components  
Tape Drive The enclosed LTO Ultrium tape drive is mounted at the back of  
the autoloader.  
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AUTOLOADER COMPONENTS  
Bar Code Scanner The bar code scanner is located inside the cartridge carousel.  
The scanner enables the autoloader to read information from bar code labels  
on the cartridges into its cartridge inventory. An autoloader application can  
use the inventory information to locate and move specific cartridges.  
Cartridge Carousel The autoloader’s cartridge carousel holds up to seven  
data cartridges. The motor-driven carousel positions the cartridges in front of  
the tape drive and cartridge access port. The cartridges are installed in cartridge  
cells mounted on the carousel that ensure each cartridge is properly aligned to  
be inserted into the tape drive.  
Cartridge Loader The cartridge loader moves cartridges between the  
cartridge cells and the tape drive. When a cartridge cell is positioned in front  
of the tape drive, the loader pushes the cartridge out of the cell and into the  
tape drive. When the cartridge is ejected from the tape drive, the cartridge  
loader pulls the cartridge back into the cell.  
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CHAPTER 1—PRODUCT OVERVIEW  
NOTES  
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2
INSTALLING THE AUTOLOADER  
This chapter describes how to install the autoloader. Depending on your  
requirements, installation will involve most or all of the following steps:  
ꢀCompleting the unpacking process  
ꢀObtaining accessories and equipment  
ꢀPreparing for installation  
ꢀInstalling the autoloader in a rack  
ꢀConnecting the autoloader to SCSI  
ꢀConnecting the autoloader to Ethernet (optional)  
ꢀPowering on the autoloader  
ꢀVerifying the hardware installation  
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CHAPTER 2—INSTALLING THE AUTOLOADER  
COMPLETING THE UNPACKING PROCESS  
After unpacking the autoloader, save all the original packing  
materials in case you need to ship or move the autoloader later.  
! Important  
The robotic cartridge loader inside the autoloader is secured with a small metal  
shipping key to keep the loader from moving during shipping. Before  
operating the autoloader, you must remove this shipping key. To remove the  
shipping key:  
1. Remove the adhesive label securing the shipping key to the autoloader (see  
Figure 2-1).  
Remove this label  
Figure 2-1 Label over shipping key  
2. Lift the shipping key up and out of the slot in the top of the autoloader (see  
Figure 2-2).  
Shipping  
key  
Figure 2-2 Removing the shipping key  
3. Save the shipping key with the autoloader’s packing materials in case you  
need to move or ship the autoloader later.  
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OBTAINING ACCESSORIES AND EQUIPMENT  
OBTAINING ACCESSORIES AND EQUIPMENT  
Make sure that you have all the accessories and equipment for autoloader  
installation and operation, as indicated in the following table. You can  
purchase most of these items from your supplier or Exabyte (see Contacting  
Exabyte on page iii).  
Both LTO-2 and LTO-3 SCSI tape drives are Ultra 160 SCSI  
! Important  
devices and require a minimum Ultra 160 non-RAID SCSI host  
bus adapter card, Ultra 160 rated SCSI cabling, and an Ultra 3  
Active SCSI terminator.  
Accessories and Equipment  
Rack-Mount  
Hardware  
The autoloader is designed to be installed in a standard 19-inch rack. Rack-mount  
hardware is provided with the autoloader.  
SCSI Cable  
One high-density (HD), wide (68-pin),  
2-meter LVD SCSI cable is provided with the  
autoloader.  
HD Connector  
Note:If your SCSI controller has a 68-pin very  
high-density (VHDCI) connector, you will need  
to obtain a VHDCI-to-HD SCSI cable.  
VHDCI Connector  
If you want to use your own SCSI cable(s), follow these guidelines:  
ƒ Use high-density, wide (68-pin) Ultra 160 SCSI cables that conform to SCSI-3  
specifications. To comply with the regulations and standards listed in Appendix A, all  
SCSI cables used with the autoloader must be properly shielded.  
ƒ The maximum allowable length of an LVD SCSI bus is 12 meters (39 feet) if you have  
more than two devices on the bus.  
SCSI Bus  
Terminator  
One wide Ultra 3 Active SCSI terminator is provided with the autoloader. If you want to  
use your own terminator, use a high-quality Ultra 3 rated Active SCSI terminator. An  
appropriate terminator is stamped with Ultra 3 or LVD 160 and “Active Negation.”  
Important! Both LTO-2 and LTO-3 SCSI tape drives require an Ultra 3 or LVD 160  
terminator to function properly on the SCSI bus. An inadequate terminator will result in  
various SCSI bus issues, including bus hangs and Read/Write failures.  
Ethernet  
Cable  
One Ethernet cable is provided. You can use this cable to connect the autoloader to an  
Ethernet network for remote monitoring, firmware upgrades, and diagnostics.  
ƒ If you want to provide your own Ethernet cable, use a shielded Category 5  
(10/100BaseT connection) data-grade cable or similar Category 5 cable that is  
compliant with EIA/TIA 568. The autoloader’s Ethernet port connector is a  
pin-through-hole RJ-45 shielded connector.  
ƒ To comply with the regulations and standards listed in Appendix A, all Ethernet cables  
used with the autoloader must be properly shielded.  
Power Cord  
Two power cords are provided with the autoloader: one for use in the US and Canada  
and one for use in Europe. If you plan to use the autoloader outside of these locations,  
refer to page 122 for power cord requirements.  
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CHAPTER 2—INSTALLING THE AUTOLOADER  
Accessories and Equipment (continued)  
Bar code  
labels  
Sample bar code labels for the cartridges are included with the autoloader. If you want  
to prepare your own labels, refer to the Exabyte Bar Code Label Specification for LTO  
Ultrium Cartridges on the product CD.  
Cartridges  
Use only data cartridges and cleaning cartridges designed specifically for LTO Ultrium  
tape drives. The LTO Ultrium tape drives support the following LTO Ultrium cartridges.  
Tape Drive  
Supported Cartridges  
Ultrium 3  
Color  
Slate Blue  
Purple  
Native Capacity  
400 GB  
Ultrium 2  
200 GB  
LTO-3  
Ultrium 1 (READ only)  
WORM (see Appendix B)  
Ultrium 2  
Black  
100 GB  
Two-toned  
Purple  
400 GB  
200 GB  
LTO-2  
Ultrium 1  
Black  
100 GB  
ƒ For maximum capacity, use Ultrium 3 data cartridges with Ultrium 3 (LTO-3) tape  
drives and Ultrium 2 data cartridges with Ultrium 2 (LTO-2) tape drives.  
ƒ Use only LTO Ultrium cleaning cartridges.  
Tools  
You need to obtain these tools.  
Tool  
Used for  
Phillips screwdriver–#2  
Phillips screwdriver–#1  
Installing the Autoloader in a Rack  
Replacing the Tape Drive  
Phillips screwdriver–#0  
Small, flat-blade screwdriver  
Level  
Removing Cartridges Without Power  
Replacing the Tape Drive  
Installing the Autoloader in a Rack  
Installing the Autoloader in a Rack  
Tape measure  
PREPARING FOR INSTALLATION  
Before you begin installing the autoloader, do the following:  
ꢀMake sure that the SCSI host bus adapter card installed in the host  
computer, any necessary device drivers, and your backup software are  
compatible with the autoloader. Make certain that an Ultra 160 SCSI host  
bus adapter (HBA) and any necessary drivers installed in the host computer  
are compatible with the tape drive(s).  
Both LTO-2 and LTO-3 tape drive are Ultra 160 SCSI devices  
and require a minimum Ultra 160 non-RAID SCSI host bus  
adapter card.  
! Important  
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INSTALLING THE AUTOLOADER IN A RACK  
ꢀFor optimum performance, use an Ultra160 SCSI host bus adapter.  
Compatibility information is available from  
www.exabyte.com/compatibility.  
ꢀIf your software has not yet been certified for the Magnum 1x7 LTO  
Autoloader, you can use one of the autoloader’s emulation modes (see  
page 31).  
ꢀYou can install the software on the host computer before or after  
autoloader installation. However, if you install the software first, you  
may need to reconfigure it for use with the autoloader after autoloader  
installation is complete.  
ꢀLocate an appropriate area for the autoloader. Select a location that has  
adequate clearance for ventilation, minimal dust and debris, and an  
appropriate power source. The autoloader is designed to operate in a  
standard 19-inch rack. To provide adequate air flow, a ventilated rack is  
recommended.  
The autoloader must be operated in the horizontal position. Do not place  
the autoloader on its side, and do not place objects on top of the library.  
ꢀEnsure that the work area is free from conditions that could cause  
electrostatic discharge (ESD). Discharge static electricity from your body by  
touching a known grounded surface, such as a computer’s metal chassis.  
Before performing any installation or maintenance procedures, be sure that the  
autoloader’s power switch is off and that the power cord is disconnected from the  
autoloader and the outlet.  
Warning  
Warnung  
Advertencia  
Vor der Ausführung von Installations- oder Wartungsarbeiten ist darauf zu achten,  
daß der Autoloader-Netzschalter auf “Aus” gestellt ist und daß das Anschlußkabel  
vom Autoloader und der Steckdose entfernt ist.  
Antes de realizar cualquier procedimiento de instalación o de mantenimiento,  
comprobar que el interruptor de alimentación de la biblioteca está apagado y que  
el cable de alimentación no está enchufado ni a la biblioteca ni a la toma de  
corriente.  
INSTALLING THE AUTOLOADER IN A RACK  
The autoloader is designed to be installed in a standard 19-inch rack, using  
2 units (2U) of rack space. Rack-mounting hardware is included with the  
autoloader. The rack-mount kit includes the following items:  
18 – M5 x 12 Crest Cup™ screws (black) 2 – sets of side support rails:  
(includes two spare screws)  
2 – M3 x 8 Crest Cup screws (silver)  
8 – washers  
ƒ left-side front and back rails  
ƒ right-side front and back rails  
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CHAPTER 2—INSTALLING THE AUTOLOADER  
To install the library in a rack, you must obtain these tools:  
#2 Phillips screwdriver Level Tape measure  
ASSEMBLING THE RAILS  
1. Measure the depth of your rack—Using a tape measure, measure the inside  
distance from the front mounting holes of your rack to the back mounting  
holes. See Figure 2-5, distance (E).  
2. Position the front and back sections of the left-side rail as shown in  
Figure 2-3, with the front rail section on top of the back rail section. Spread  
the sections to the distance you measured in step 1.  
3. Assemble the left rail using four M5 screws. Keep the screws loose so that  
you can adjust the length of the assembled rail, if necessary.  
Back  
Left-side rails (viewed from front)  
Back flange  
Back  
section  
Small back flange  
(attach the library  
here in final step)  
Front  
section  
M5 screw  
(black)  
Front  
flange  
Front  
Figure 2-3 Assembling the left-side rail  
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ATTACHING THE RAILS TO THE RACK  
4. Assemble the right-side rail in the same way.  
Front  
Front  
flange  
Right-side rails (viewed from the back)  
Front  
section  
Back  
section  
M5 screws  
(black)  
Back  
flange  
Figure 2-4 Assembling the right-side rail  
ATTACHING THE RAILS TO THE RACK  
1. Left side rail assembly—Position the left-side rail assembly in the rack so  
that the front flange is behind the front screw holes in the rack.  
Back of Rack  
Rack rail  
(back)  
Depth of rack (E)  
M5 screw (A)  
(black)  
Back  
flange (D)  
Rack rail  
(front)  
Level  
Front rack  
screw holes (B)  
Front flange (C)  
M5 screw (A)  
(black)  
Front of Rack  
Figure 2-5 Attaching the left-side rail to the rack  
2. Front of rack—Insert an M5 screw (A) through one of the front rack screw  
holes (B) and engage the pem nut in the rail flange (C). If your rack has  
square mounting holes or the holes are much larger than the screws  
provided in the kit, use a washer. Finger-tighten the screw.  
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CHAPTER 2—INSTALLING THE AUTOLOADER  
Insert an M5 screw (A) through a second screw hole (B) and engage the  
pem nut on the second screw hole in the rail flange (C). If necessary, use a  
washer. Finger-tighten the screw.  
3. Adjust the length of the rail assembly as necessary to fit the depth of the  
rack (E).  
4. Back of rack—Make sure the rail assembly is level, then use M5 screws (A)  
to attach the back flange (D) of the rail to the inside of the rack, using the  
same procedure as step 2. If your rack has square mounting holes or the  
holes are much larger than the screws provided in the kit, use a washer.  
Finger-tighten the screws.  
5. Using a #2 Phillips screwdriver, tighten the screws securing the rails to the  
front and back of the rack.  
6. Using a #2 Phillips screwdriver, tighten the four screws holding the rail  
assembly together.  
7. Right side rail assembly—Repeat steps 1 through 6 for the right-side rail  
assembly. Make sure that the right rail assembly is at the same level as the  
left rail assembly.  
ATTACHING THE AUTOLOADER TO THE RAILS  
To attach the autoloader to the rails:  
1. From the front of the rack, place the autoloader onto the shelf created by the  
rails (see Figure 2-6).  
Figure 2-6 Placing the autoloader on the rails  
2. Slide the autoloader all the way back until it makes contact with the small  
flanges near the back of the rails (see Figure 2-7).  
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CONNECTING THE AUTOLOADER TO SCSI  
3. From the back of the rack, attach the autoloader to the rails by inserting an  
M3 screw into each of the small flanges (see Figure 2-7). Tighten the screws  
using a #1 Phillips screwdriver.  
Insert screw here  
Figure 2-7 Attaching the autoloader to the rails at the back of the rack  
CONNECTING THE AUTOLOADER TO SCSI  
This section provides guidelines for connecting the autoloader to a host  
system via SCSI. The autoloader includes two SCSI devices: the autoloader  
itself and the tape drive. The two devices share one set of wide, low-voltage  
differential (LVD) SCSI connectors for connection to a SCSI bus. Up to  
16 devices can be connected to a wide LVD SCSI bus.  
Both LTO-2 and LTO-3 SCSI tape drives are Ultra 160 SCSI  
! Important  
devices and require a minimum Ultra 160 non-RAID SCSI host  
bus adapter card, Ultra 160 rated SCSI cabling, and an Ultra 3  
Active SCSI terminator.  
Do not connect the autoloader to a high-voltage differential (HVD) SCSI bus.  
Doing so may damage the autoloader, tape drive, or other devices on the bus.  
Caution  
GUIDELINES FOR CONNECTING TO SCSI  
Keep these guidelines in mind as you plan your SCSI connections:  
ꢀDo not connect to an inadequate host bus adapter.  
Both LTO-2 and LTO-3 SCSI tape drives are Ultra 160 SCSI  
devices and require a minimum Ultra 160 non-RAID SCSI host  
bus adapter card.  
! Important  
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CHAPTER 2—INSTALLING THE AUTOLOADER  
ꢀDo not connect single-ended SCSI devices. Although single-ended SCSI is  
compatible with the autoloader’s LVD SCSI interface, Exabyte does not  
support connecting single-ended devices to the SCSI bus attached to the  
autoloader.  
ꢀDo not connect the autoloader to a RAID controller. The autoloader will not  
operated if it is connected to a RAID controller.  
ꢀDo not exceed SCSI bus length restrictions. The maximum allowable length  
of an LVD SCSI bus is 12 meters (39 feet) if you have more than two devices  
on the bus. Make sure the SCSI bus attached to the autoloader does not  
exceed this length. To determine the length of the bus:  
a. Add together the lengths of all external SCSI cables on the bus.  
b. Add 64 centimeters (25.2 inches) for the internal cable length used by the  
autoloader and its tape drive.  
c. Add the internal cable lengths for any other SCSI devices on the bus.  
ꢀMake sure the SCSI bus is properly terminated. You must install a  
terminator on the device at the physical end of the SCSI bus.  
Both LTO-2 and LTO-3 SCSI tape drives require an Ultra 3 or  
! Important  
LVD 160 terminator to function properly on the SCSI bus. An  
inadequate terminator will result in various SCSI bus issues,  
including bus hangs and Read/Write failures.  
See Tape Drive Operation (Tape drive fails with sporadic  
errors) on page 107 for failure symptoms associated with using  
the wrong terminator.  
ꢀAutoloader is last device on SCSI bus—If the autoloader terminates the  
SCSI bus, you must install the required terminator on one of the  
autoloader’s SCSI connectors.  
ꢀAutoloader is not last device on SCSI bus—If there are additional devices  
on the SCSI bus, ensure that only the device at the physical end of the  
bus is terminated.  
MAKING THE SCSI CONNECTIONS  
To connect the autoloader to SCSI:  
1. Make sure that the autoloader is powered off.  
2. Power off the host computer and any peripheral devices on the SCSI bus.  
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CONNECTING THE AUTOLOADER TO SCSI  
3. Connect a SCSI cable to the host computer and to one of the autoloader’s  
SCSI connectors. Figure 2-8 shows the location of the autoloader’s SCSI  
connectors.  
SCSI connectors  
Figure 2-8 SCSI connectors on the back of the autoloader  
Do not over-tighten the SCSI cable jack screws.  
! Important  
4. If the autoloader is the last device on the SCSI bus, install a terminator on  
the unused SCSI connector.  
Both LTO-2 and LTO-3 SCSI tape drives require an Ultra 3 or  
! Important  
LVD 160 terminator to function properly on the SCSI bus. An  
inadequate terminator will result in various SCSI bus issues,  
including bus hangs and Read/Write failures.  
See Tape Drive Operation (Tape drive fails with sporadic  
errors) on page 107 for failure symptoms associated with using  
the wrong terminator.  
ꢀDaisy-chaining—If the autoloader is not the last device on the bus,  
connect another SCSI cable from the autoloader’s SCSI connector to the  
next device on the bus.  
ꢀBus termination—If there are additional devices on the SCSI bus, ensure  
that only the device at the physical end of the bus is terminated.  
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CHAPTER 2—INSTALLING THE AUTOLOADER  
Figure 2-9 shows how to connect the autoloader as the last device on a SCSI  
bus.  
SCSI cable  
SCSI terminator  
Figure 2-9 Connecting the autoloader as the last device on the SCSI bus  
5. Power on all of the peripheral devices on the SCSI bus.  
6. Power on the autoloader as described on page 19.  
CONNECTING THE AUTOLOADER TO ETHERNET  
The autoloader’s Remote Management utility (described in Chapter 4) allows  
you to remotely monitor operations when the autoloader is connected to an  
Ethernet network. You can also create diagnostic listings and upgrade  
autoloader firmware. For information about upgrading firmware and creating  
diagnostic listings, see page 100.  
To connect the autoloader to Ethernet using the provided cable:  
1. Insert one end of the cable into the autoloader’s Ethernet port until you  
hear it snap into place. The Ethernet port is located on the back of the  
autoloader, as shown in Figure 2-10.  
Ethernet port  
Figure 2-10 Connecting the autoloader to an Ethernet network  
2. Connect the other end of the cable to the network or directly to the server  
you plan to use to run the autoloader’s Remote Management utility or  
upload firmware.  
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POWERING ON THE AUTOLOADER  
When you perform autoloader configuration, you will configure the  
autoloader’s Ethernet interface (see page 35).  
POWERING ON THE AUTOLOADER  
To power on the autoloader:  
1. Make sure that the power switch on the back of the autoloader is off (press  
the 0).  
Power switch  
Power cord connection  
Figure 2-11 Location of the power switch and power connector  
2. Connect the female end of the power cord to the power connector on the  
back of the autoloader.  
Two power cords are shipped with the autoloader: One for use in  
! Important  
the US and Canada, and one for use in Europe. Use the correct  
power cord for your location. See page 122 for power cord  
requirements for other locations.  
3. Plug the male end of the power cord into the power source.  
4. Push the power switch on the back of the autoloader to the on position  
(press the I). The autoloader performs its power-on sequence. During this  
time, the following activities occur:  
ꢀThe cooling fan begins to operate.  
ꢀThe LCD illuminates.  
ꢀThe tape drive and autoloader perform self-tests.  
ꢀThe autoloader calibrates the positions of the cartridge cells.  
ꢀThe autoloader checks each cartridge cell to determine if a cartridge is  
present and updates the cartridge inventory.  
5. If necessary, set the SCSI IDs for the autoloader and the tape drive. You can  
use the default IDs or change them if they conflict with other devices on the  
SCSI bus. See page 29 for instructions.  
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CHAPTER 2—INSTALLING THE AUTOLOADER  
6. Power on the host computer system.  
Do not power on the host computer system immediately after  
powering on the autoloader. After you press the autoloader’s  
power switch, there is a short delay before the tape drive is  
on-line.  
! Important  
VERIFYING THE HARDWARE INSTALLATION  
After the autoloader powers on, the LCD displays the Home screen. As shown  
in the example below, the first line of the Home screen displays the product  
name and the second line shows status for the autoloader and tape drive.  
L T O  
1x7  
2 U  
Ultrium 3-S  
D217  
If the autoloader powered on as described, continue with configuration in  
Chapter 3.  
If the autoloader did not power on as described, check the following:  
ꢀIs the power switch on?  
ꢀIs the power cord inserted correctly?  
ꢀIs the SCSI bus terminated?  
ꢀAre the devices on the SCSI bus attached to the autoloader all LVD?  
ꢀIs the SCSI cable firmly connected to the autoloader and host computer or  
other devices on the bus?  
ꢀIs the host computer system turned on?  
ꢀIs there an error message displayed on the autoloader’s LCD? (see  
Appendix C for descriptions of LCD error messages.)  
ꢀFor additional tips, see Chapter 8, “Troubleshooting.  
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3
CONFIGURING THE  
AUTOLOADER  
After installing the autoloader hardware, you are ready to set configuration  
options. This chapter describes how to:  
ꢀAccess configuration options  
ꢀSet configuration options  
ꢀCheck the setup  
ACCESSING CONFIGURATION OPTIONS  
With the Magnum 1x7 LTO Autoloader you can use the operator panel or the  
autoloader’s web-based Remote Management utility to access configuration  
options. If you plan to use the Remote Management utility, refer to Chapter 4.  
USING THE OPERATOR PANEL  
The autoloader’s operator panel includes a two-line LCD and keypad (see  
Figure 3-1) that allow you to interactively control autoloader operations. Using  
the operator panel, you can set autoloader options, check operating statistics,  
and diagnose errors.  
LCD  
Keypad  
Figure 3-1 Autoloader LCD and keypad  
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CHAPTER 3—CONFIGURING THE AUTOLOADER  
Viewing the Home Screen  
During normal operation, the Home screen appears on the LCD (see the  
example below). You can use this screen to monitor autoloader status.  
LTO 1x7 2U  
Ultrium 3–S D217  
ꢀTape Drive Status Messages—Some examples of tape drive status messages  
(indicated by D:) are:  
ꢀReady  
ꢀNeeds Cleaning  
ꢀCleaning  
ꢀErasing  
ꢀReady-No Tape  
ꢀTa p e E j e c t e d  
ꢀLoading  
ꢀFormatting  
ꢀRecovering  
ꢀLocating  
ꢀReplace Cln Cart  
ꢀWriting  
ꢀUnloading  
ꢀReading  
ꢀRewinding  
ꢀHardware Error Messages—If a hardware error occurs, an error message  
appears on the Home screen. Refer to Chapter 8 and Appendix C for help in  
diagnosing and correcting errors. You must correct the error before  
operation can continue.  
ꢀTo return to the Home screen—If a menu is currently displayed on the LCD  
and you want to view the Home screen, press this button ( ) to return to  
the Home screen.  
Note: From any menu, the LCD automatically returns to the Home screen  
after two minutes of inactivity (no buttons being pressed).  
Using the Operator Panel Buttons  
Figure 3-2 shows the operator panel buttons. Use the buttons to navigate  
through the autoloader’s configuration, operation, and information menus. As  
shown in Figure 3-3 on page 25, the autoloader’s menus are organized in a  
tree structure consisting of four main menus with sub-menus and selections.  
The operator panel buttons allow you to move up and down between menu  
levels, view choices within menus, and make selections.  
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ACCESSING CONFIGURATION OPTIONS  
When the edges of a button are lit, the button is a valid choice for the  
information currently displayed on the LCD. When the edges are dark, the  
button is not a valid choice and performs no action.  
Up a Level  
Select  
Previous Choice  
Next Choice  
Down a Level  
Figure 3-2 Operator panel buttons  
Ta bl e 3 - 1 describes the actions performed by the operator panel buttons.  
Table 3-1 Operator button descriptions  
Button Description  
Next Choice (right arrow) – Press this button to move forward through the selections in a  
menu.  
Note: If you are entering a password, press this button to move forward through the  
available values at a character position. Press and hold the button to move rapidly  
through the available values.  
Previous Choice (left arrow) – Press this button to move backward through the selections in  
a menu.  
Note: If you are entering a password, press this button to move backward through the  
available values at a character position. Press and hold the button to move rapidly  
through the available values.  
Down a Level (down arrow) – Press this button to move down into a lower level of menus.  
For example, if the screen is displaying one of the main menus, press this button to view that  
menu’s sub-menus.  
Note: If you are entering a password, press this button to move forward through the  
character positions of the password.  
Up a Level (up arrow) – Press this button to return to the previous level of menus. At the top  
level of menus, pressing this button returns to the Home screen.  
If you are making selections within a menu and change your mind about a selection, press this  
button to return to the previous screen without enacting the change.  
Note. If you are entering a password, press this button to move backward through the  
character positions of the password.  
Select – Press this button to cause an operation displayed on the LCD to be enacted. For  
example, if you are changing a SCSI ID, pressing this button causes the new value you have  
entered to take effect.  
As confirmation, after you press the Select button, the original screen for changing the value  
reappears and displays the new value.  
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CHAPTER 3—CONFIGURING THE AUTOLOADER  
OVERVIEW OF AUTOLOADER MENUS  
When the Home screen is displayed on the LCD, press  
access the autoloader’s main menus.  
,
,
, or  
to  
Press  
or  
to loop through the main menus, and press  
to enter one of  
or  
the menus and see its sub-menus. Once you are within a menu, press  
to loop through the choices in that menu.  
Ta bl e 3 - 2 provides an overview of the autoloader’s main menus. Figure 3-3  
shows the organization of the menus.  
Table 3-2 Autoloader main menus  
Menu Description  
Select a Command Allows you to issue commands for basic autoloader operations, including:  
ƒ inserting and removing cartridges  
ƒ loading and unloading cartridges from the tape drive  
ƒ updating the inventory  
ƒ cleaning the tape drive  
View a Status  
Allows you to view:  
ƒ an event log for the autoloader  
ƒ tape drive information (firmware, serial number, and SCSI ID)  
ƒ library information (firmware, serial number, SCSI ID, loads, moves, ethernet  
settings, and the operation mode)  
ƒ individual cartridge cell statistics (puts and picks)  
ƒ bar code label information  
ƒ tape drive status (see “Viewing the Home Screen” on page 22)  
ƒ sensor readings (door, eject, and cell sensors, library temperature, system fan,  
and power supply fan)  
Change a  
Allows you to view and change the:  
Configuration  
ƒ SCSI IDs  
ƒ emulation mode  
ƒ autoclean settings  
ƒ operating mode  
ƒ Ethernet settings  
Also allows you to:  
ƒ set up a password to restrict access to the operator panel menus  
ƒ restore the autoloader configuration settings to their default values  
Perform a  
Diagnostic  
Allows you to:  
ƒ run a hardware self test  
ƒ run system demos  
ƒ reset the autoloader  
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ACCESSING CONFIGURATION OPTIONS  
Home Screen  
Status and Messages  
Select a  
Command  
Change a  
Configuration  
Perform a  
Diagnostic  
View a  
Status  
Import  
Cartridges  
View Event Log  
Total Events nn  
Change Library SCSI ID  
Change Drive SCSI ID  
Run Hardware  
Self Test  
Run System Demo  
Reset Library  
Export  
Cartridges  
View Drive Information  
Change Emulation  
Drive FW Level  
Drive Serial #  
Drive SCSI ID  
Load Drive  
Native 2-U  
AutoPak 110  
Exabyte 210  
Exabyte EZ17  
Unload Drive  
View Library  
Information  
Change Fixed Cln Cell  
Update Inventory  
1234567 –  
Library F/W Level  
Library Serial #  
Library SCSI ID  
Total Loads  
Total Load Retries  
Total Moves  
Total Move Retries  
DHCP Address  
IP Address  
Subnet Address  
Gateway Address  
Restore Default  
Operating Mode  
Change AutoClean  
Change Op. Mode  
Clean Drive  
Random  
Sequential  
Change Password Entry  
View a Cell  
Information  
Change Contrast on  
LCD  
Cell n Puts  
Cell n Put Retries  
Cell n Picks  
Cell n Pick Retries  
Change Language  
Change IP Addr.  
View Inventory:  
1234567 –  
Select DHCP  
IP Address  
Subnet Mask  
Gateway Address  
Barcode Label  
Drive's Status  
Configurations?  
Reset to Default  
View Sensor  
Information  
Door Open Sensor  
Door Closed Sensor  
Eject Sensor  
Cell Sensor  
Library Temperature  
System Fan  
Power Supply Fan  
Magnum 1x7 Main Menu  
Figure 3-3 Autoloader menu organization  
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CHAPTER 3—CONFIGURING THE AUTOLOADER  
SETTING CONFIGURATION OPTIONS  
This section provides step-by-step instructions for setting autoloader  
configuration options. The instructions assume that you are using the operator  
panel to set options. If you are using the SCSI autoloader’s Remote  
Management utility (described in Chapter 4), the selections are generally the  
same but you access menus and selections through web-style links and fields.  
Ta bl e 3 - 3 provides an overview of each configuration option. Read through  
the table to determine which options you need to set, then follow the steps on  
the referenced pages.  
Table 3-3 Autoloader configuration options  
Configuration  
option  
Description  
See...  
LCD Language  
You can change the language for the LCD display from  
its default (English) to French, German, Spanish, Italian, Language” on page 27  
or Portuguese.  
“Changing the LCD  
LCD Contrast  
You can set the LCD’s contrast to an appropriate level  
for your lighting conditions.  
“Changing the LCD  
Contrast” on page 28  
Autoloader SCSI ID The SCSI autoloader and tape drive must have separate “Changing the SCSI IDs”  
SCSI IDs. You can view the default settings and change  
them if necessary.  
on page 29  
Tape Drive SCSI ID  
Emulation Mode  
Changing the emulation mode is required if your  
backup application does not support the Magnum 1x7  
LTO Autoloader, but does support one of these  
products:  
“Changing the Emulation  
Mode” on page 31  
ƒ VXA AutoPak 1x10 autoloader  
ƒ Exabyte EZ17 autoloader  
ƒ Exabyte 210 library  
Cleaning Cell  
Autoclean  
These options allow you to set up automatic tape drive  
cleaning.  
Note: To use automatic cleaning, a cleaning cartridge  
must be installed in the autoloader (see  
page 62).  
“Setting Up Automatic  
Tape Drive Cleaning” on  
page 32  
DHCP Addressing  
IP Address  
Subnet Mask  
If you are using the autoloader’s Ethernet interface, you  
can set the autoloader’s IP address, subnet mask, and  
gateway address for communication across your  
Ethernet network. You can also choose whether the  
autoloader uses a fixed IP address (static addressing) or  
an address assigned by a DHCP server.  
“Setting Ethernet  
Configuration Options”  
on page 35  
Gateway Address  
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SETTING CONFIGURATION OPTIONS  
Table 3-3 Autoloader configuration options (continued)  
Configuration  
Description  
option  
See...  
Operating Mode  
Loop  
Restart  
The operating mode (Random or Sequential)  
determines how cartridges are processed by the  
autoloader.  
“Setting the Autoloader  
to Operate in Sequential  
Mode” on page 38  
ƒ Random mode–the autoloader processes cartridges  
according to commands issued from an application.  
ƒ Sequential Mode–the autoloader processes  
cartridges sequentially without direction from an  
application.  
If you plan to operate the autoloader in Sequential  
mode, set the Loop and Restart options to determine  
what the autoloader does after processing the last  
cartridge in the sequence and where the autoloader  
restarts after it is reset or power cycled.  
Password  
By setting a password, you can prevent unauthorized  
personnel from using operator panel functions and  
possibly disrupting autoloader operation.  
“Setting Up Autoloader  
Password Protection” on  
page 40  
Restore Default  
Configuration  
Resets all autoloader configuration settings to their  
default values.  
“Restoring the Default  
Configuration” on  
page 44  
CHANGING THE LCD LANGUAGE  
You can choose from the following languages for the LCD display:  
ꢀEnglish (default)  
ꢀFrench  
ꢀGerman  
ꢀSpanish  
ꢀItalian  
ꢀPortuguese  
To change the LCD language:  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
2. Press  
3. Press  
or  
until the Configuration menu appears:  
C h a n g e  
a
C o n f i g u r a t i o n  
to see the menu selections.  
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CHAPTER 3—CONFIGURING THE AUTOLOADER  
4. Press  
5. Press  
6. Press  
or  
until the following screen appears:  
C h a n g e  
L a n g u a g e ?  
N o w E n g l i s h  
to display the language selection screen:  
S e l e c t  
L a n g u a g e  
N o w E n g l i s h  
or  
to scroll through the available languages until the one you  
to select the new language.  
want appears, then press  
A confirmation message appears:  
S e t  
L a n g u a g e  
t o  
x
x x x x x x N o w ?  
7. Press  
8. Press  
to enact the change (or  
if you don’t want to make the change).  
(as needed) to return to the Home screen.  
CHANGING THE LCD CONTRAST  
If desired, you can change the LCD’s contrast from its default setting to a level  
that is appropriate for your lighting conditions.  
To change the LCD contrast:  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
2. Press  
or  
until the Configuration menu appears:  
C h a n g e  
a
C o n f i g u r a t i o n  
3. Press  
4. Press  
to see the menu selections.  
or until the following screen appears:  
C h a n g e  
o n L C D ?  
C o n t r a s t  
N o w : n n  
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SETTING CONFIGURATION OPTIONS  
5. Press  
6. Press  
to display the contrast selection screen:  
S e l e c t  
N o w : n n  
C o n t r a s t  
or  
to scroll through the available values until the one you want  
appears. The contrast changes as you press the button.  
7. Press to select the new value. A confirmation message appears:  
S e t  
n n  
c o n t r a s t  
n o w ?  
t o  
8. Press  
9. Press  
to enact the change (or  
if you don’t want to make the change).  
(as needed) to return to the Home screen.  
CHANGING THE SCSI IDS  
Each device on a SCSI bus must have a unique SCSI ID so that it can be  
identified by the host computer. The autoloader and the enclosed tape drive  
use separate IDs on the same SCSI bus so that they can receive different sets of  
commands. You can use the default IDs or change them if they conflict with  
other devices on the SCSI bus.  
Note: If you change the autoloader or tape drive’s SCSI ID after the autoloader  
has been in operation, you may need to reboot your host computer so that  
it recognizes the new ID.  
Autoloader SCSI ID  
To change the autoloader’s SCSI ID:  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
2. Press  
3. Press  
or  
until the Configuration menu appears:  
C h a n g e  
a
C o n f i g u r a t i o n  
to see the menu selections.  
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CHAPTER 3—CONFIGURING THE AUTOLOADER  
4. Press  
5. Press  
6. Press  
or  
until the following screen appears:  
C h a n g e  
D ? N o w  
L i b r a r y  
I
=
n
to display the autoloader (library) SCSI ID selection screen:  
S e l e c t  
S C S I  
I D  
n
N e w L i b . I D =  
or  
to scroll through the available values until the one you want  
appears. The default SCSI ID for the autoloader is 0.  
7. Press to select the new value. A confirmation message appears:  
S e t  
L i b r a r y  
n n n o w ?  
I D  
t
o
8. Press  
to enact the change (or  
if you don’t want to make the change).  
The autoloader resets and the new ID takes effect. The LCD displays the  
Home screen.  
Tape Drive SCSI ID  
To change the tape drive’s SCSI ID:  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
2. Press  
or  
until the Configuration menu appears:  
C h a n g e  
a
C o n f i g u r a t i o n  
3. Press  
4. Press  
to see the menu selections.  
or until the following screen appears:  
C h a n g e  
D ? N o w  
D r i v e  
I
=
n
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SETTING CONFIGURATION OPTIONS  
5. Press  
6. Press  
to display the tape drive SCSI ID selection screen:  
S e l e c t  
S C S I  
I D  
N e w D r i v e  
I D n  
or  
to scroll through the available values until the one you want  
appears. The default SCSI ID for the tape drive is 1.  
7. Press to select the new value. A confirmation message appears:  
S e t  
D r i v e  
n o w ?  
I D  
t
o
n
8. Press  
to enact the change (or  
if you don’t want to make the change).  
The tape drive resets and the new ID takes effect. The Configuration menu  
is displayed.  
9. Press  
(as needed) to return to the Home screen.  
CHANGING THE EMULATION MODE  
By default, the autoloader operates in Native emulation mode and returns the  
product identification, “Magnum 1x7,” in response to a SCSI INQUIRY  
command from an application. If your autoloader software has not yet been  
certified for the Magnum 1x7 LTO Autoloader, you can select an option that  
allows the autoloader to emulate the VXA AutoPak 1x10 autoloader, Exabyte  
EZ17 autoloader, or the Exabyte 210 library. Ta bl e 3 - 4 lists the available  
emulation modes for the autoloader.  
Table 3-4 Emulation modes for the Magnum 1x7 LTO Autoloader  
Emulation Mode  
Native 2-U  
Returns this Product Identification in response to an INQUIRY command  
The default Product Identification stored in the autoloader’s microcode.  
“VXA_AutoPak_1x10” where each “_” represents an ASCII space character.  
“Exabyte EZ17_ _ _ _” where each “_” represents an ASCII space character.  
“EXB-210_ _ _ _ _ _ _ _ _” where each “_” represents an ASCII space character.  
AutoPak 110  
Exabyte EZ17  
Exabyte 210  
To change the emulation mode:  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
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CHAPTER 3—CONFIGURING THE AUTOLOADER  
2. Press  
or  
until the Configuration menu appears:  
C h a n g e  
a
C o n f i g u r a t i o n  
3. Press  
4. Press  
to see the menu selections.  
or until the following screen appears:  
C h a n g e  
N o w i n  
E m u l a t i o n  
N a t i v e  
5. Press  
6. Press  
to display the emulation mode selection screen:  
S e l e c t  
x x x x x  
E m u l a t i o n  
x
or  
to scroll through the available modes until the one you want  
appears.  
7. Press  
to select the new value. A confirmation message appears:  
S e t  
E m u l a t i o n  
t o  
x
x x x x x n o w ?  
8. Press  
9. Press  
to enact the change (or  
if you don’t want to make the change).  
(as needed) to return to the Home screen.  
After changing the emulation mode, reboot your host  
computer so that it recognizes the new emulation mode.  
! Important  
SETTING UP AUTOMATIC TAPE DRIVE CLEANING  
The Autoclean option enables the autoloader to automatically perform tape  
drive cleaning without operator intervention. When Autoclean is enabled, the  
autoloader monitors the cleaning requirements of the tape drive. When the  
drive indicates it needs cleaning, the autoloader loads the cleaning cartridge  
into the tape drive. After the cleaning cycle is complete, the tape drive unloads  
and ejects the cleaning cartridge, and the autoloader resumes operation.  
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SETTING CONFIGURATION OPTIONS  
If you plan to use automatic cleaning, cleaning cartridge must be  
installed in cartridge cell 7 of the autoloader (see page 62).  
! Important  
If your autoloader software has a cleaning option, be sure to turn  
that option OFF.  
Note: You do not have to use the autoloader’s Autoclean option to clean the  
tape drive. You can choose from several other cleaning methods, including  
using your software’s cleaning function and using commands available  
through the operator panel. See page 70 for information about these  
cleaning alternatives.  
Setting up automatic tape drive cleaning involves two procedures:  
ꢀActivating the Cleaning Cartridge Cell  
ꢀEnabling the Autoclean Option  
Activating the Cleaning Cartridge Cell  
Activating the cleaning cartridge cell designates cartridge cell 7 as the storage  
location for a cleaning cartridge.  
To activate the cleaning cartridge cell:  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
2. Press  
or  
until the Configuration menu appears:  
C h a n g e  
a
C o n f i g u r a t i o n  
3. Press  
4. Press  
to see the menu selections.  
or until the following screen appears:  
C h a n g e  
F i x e d  
t s  
C l n  
O F F  
C e l , N o w  
l
i
5. Press  
6. Press  
to display the cleaning cartridge cell activation screen:  
S e l e c t  
F i x e d  
t s  
C l n  
O F F  
C e l , N o w  
l
i
or  
to switch between OFF and ON.  
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CHAPTER 3—CONFIGURING THE AUTOLOADER  
7. Press  
to select the new value. A confirmation message appears:  
S e t  
C e l  
F i x e d  
t o O N  
C l e a n  
N o w ?  
l
8. Press  
9. Press  
to enact the change (or  
if you don’t want to make the change).  
(as needed) to return to the Home screen.  
Enabling the Autoclean Option  
After setting up the cleaning cartridge cell, you can turn on autocleaning by  
enabling the Autoclean option:  
Note: If you have just set up the cleaning cartridge cell and have not returned to  
the Home screen, skip to step 4.  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
2. Press  
or  
until the Configuration menu appears:  
C h a n g e  
a
C o n f i g u r a t i o n  
3. Press  
4. Press  
to see the menu selections.  
or until the following screen appears:  
C h a n g e  
N o w t s  
A u t o C l e a n  
O F F  
i
5. Press  
to display the autoclean selection screen:  
S e l e c t  
A u t o C l e a n  
O F F  
A u t o C l e a n  
6. Press  
7. Press  
or  
to switch between OFF and ON.  
to select the new value. A confirmation message appears:  
S e t  
O N  
A u t o C l e a n  
N o w ?  
t o  
8. Press  
to enact the change (or  
if you don’t want to make the change).  
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SETTING CONFIGURATION OPTIONS  
9. Press  
(as needed) to return to the Home screen.  
SETTING ETHERNET CONFIGURATION OPTIONS  
Table 3-5 Ethernet configuration options  
Remote  
Management  
Utility  
The Remote Management utility allows you to connect to the  
autoloader’s Ethernet interface to remotely monitor operations,  
upgrade firmware, and create diagnostic listings. See:  
ƒ Connecting the library to Ethernet—page 18  
ƒ Using the Remote Management utility—Chapter 4  
Ethernet  
Configuring the autoloader’s Ethernet interface typically  
involves specifying the library’s IP address, subnet mask, and  
gateway address.  
ƒ IP address—Used to route information from the autoloader to  
the server. You can choose between dynamic  
(server-assigned) or static (user-assigned) addressing for the IP  
address.  
ƒ Subnet Mask—Used to route information to designated  
devices within the network.  
ƒ Gateway address—Allows information to be routed outside  
the subnet.  
Network  
Addresses  
This allows you to select the method used to set the Internet  
Protocol (IP) address for the library, as follows:  
ƒ Static—The library uses a fixed IP Address, which is assigned  
in the IP Address option.  
ƒ DHCP—The library uses an IP address assigned by the  
network DHCP (Dynamic Host Configuration Protocol)  
server.  
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CHAPTER 3—CONFIGURING THE AUTOLOADER  
Table 3-5 Ethernet configuration options (continued)  
SNMP  
If you are using a network-based monitor/management  
application other than the autoloader’s Remote Management  
utility, you may need to identify the autoloader’s Simple  
Network Management Protocol (SNMP) settings to the  
application. These settings include:  
ƒ Read community string  
ƒ Write community string  
ƒ Broadcast community string  
ƒ Trap address  
ƒ Trap port  
You can view and change these settings only through the  
autoloader’s Remote Management utility. See Chapter 4 for  
instructions.  
FTP Interface  
The autoloader also includes an FTP interface that you can use  
to transfer firmware files or create diagnostic listings. You can:  
ƒ Set up an FTP user name and password for this interface or  
use the autoloader’s defaults  
ƒ View and change the FTP settings only through the library’s  
Remote Management utility  
ƒ For instructions, see Chapter 4.  
For information about accessing the autoloader’s FTP interface  
and using an FTP utility to upgrade firmware or obtain  
diagnostic listings, see page 100.  
Setting the Ethernet Addresses  
To set Ethernet addresses:  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
2. Press  
or  
until the Configuration menu appears:  
C h a n g e  
a
C o n f i g u r a t i o n  
3. Press  
4. Press  
to see the menu selections.  
or until the following screen appears:  
C h a n g e  
D H C P I s  
I P  
O N  
A d d r ?  
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SETTING CONFIGURATION OPTIONS  
5. Press  
6. Press  
to display the DHCP selection screen:  
S e l e c t  
D H C P i s  
D H C P  
O N  
or  
to switch between ON and OFF.  
ꢀSelect OFF if you want to specify an IP address.  
ꢀSelect ON (the default) if you want the IP address to be server-assigned.  
7. Press  
. If you selected OFF, skip to step 8. If you selected ON, a  
confirmation message appears:  
S e t  
D H C P  
t o  
O N  
N o w ?  
a. Press  
change).  
to enact the change (or  
if you don’t want to make the  
b. Skip to step 9.  
8. If you selected OFF at the DHCP selection screen, the IP address selection  
screen appears:  
S e t  
I P  
A d d r e s s  
0 0 0 . 0 0 0 . 0 0 0 . 0 0 0  
a. Use  
or  
to move through the segments of the address (as indicated  
and to increase or decrease the value of  
and to move rapidly through  
by the underscore). Use  
an address segment. Press and hold  
the available values.  
b. When you have entered the desired IP address, press  
. The subnet  
mask selection screen appears:  
S e t  
S u b n e t  
A d d r  
.
0 0 0 . 0 0 0 . 0 0 0 . 0 0 0  
c. Use  
or  
to move through the segments of the address (as indicated  
and to increase or decrease the value of  
and to move rapidly through  
by the underscore). Use  
an address segment. Press and hold  
the available values.  
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CHAPTER 3—CONFIGURING THE AUTOLOADER  
d. When you have entered the desired Subnet mask, press . The gateway  
address selection screen appears:  
S e t  
G a t e w a y  
A d r  
.
0 0 0 . 0 0 0 . 0 0 0 . 0 0 0  
e. Use  
or  
to move through the segments of the address (as indicated  
and to increase or decrease the value of  
and to move rapidly through  
by the underscore). Use  
an address segment. Press and hold  
the available values.  
f. When you have entered the desired Gateway address, press  
. A  
confirmation message appears:  
S e t  
n e w  
D H C P  
o f  
f
a n d  
I P A d d r  
N o w ?  
g. Press  
to enact the change (or  
if you don’t want to make the  
changes).  
9. Press (as needed) to return to the Home screen.  
Note: If you set DHCP on, you can view the current server-assigned IP address  
for the autoloader through the Status menu (see page 79).  
SETTING THE AUTOLOADER TO OPERATE IN SEQUENTIAL MODE  
The operating mode determines how the autoloader processes cartridges.  
There are two operating modes:  
ꢀRandom (the default)–The autoloader processes cartridges according to  
commands issued from an application.  
ꢀSequential–The autoloader processes cartridges sequentially without  
direction from an application.  
If you are using a backup application which is capable of  
controlling the autoloader, do not configure the library to  
operate in Sequential mode.  
! Important  
To customize how sequential mode works, you can set the Restart and Loop  
options:  
ꢀRestart option. The Restart option determines what the autoloader does  
after it is reset or power cycled. The autoloader can either restart at the  
beginning of the cartridge sequence (Restart option ON) or resume  
where it left off when the interruption occurred (Restart option OFF).  
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SETTING CONFIGURATION OPTIONS  
ꢀLoop option. The Loop option determines what the autoloader does  
after it has finished processing the last cartridge in the sequence. The  
autoloader can either loop back to the first cartridge in the sequence and  
start processing the cartridges again (Loop option ON) or stop and wait  
for operator intervention (Loop option OFF). Operator intervention  
typically means removing cartridges for storage and inserting new  
cartridges.  
Random is the default operating mode for the autoloader. To change the  
operating mode to Sequential and set the Restart and Loop options:  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
2. Press  
or  
until the Configuration menu appears:  
C h a n g e  
a
C o n f i g u r a t i o n  
3. Press  
4. Press  
to see the menu selections.  
or until the following screen appears.  
C h a n g e  
O p .  
M o d e ?  
N o w R a n d o m  
5. Press  
to display the operating mode selection screen:  
S e l e c t  
R a n d o m  
O p .  
M o d e  
M o d e  
6. Press  
7. Press  
or  
to switch between Random Mode and Sequential Mode.  
to select the new value. If you selected Sequential Mode, skip to  
step 8. If you selected Random mode, a confirmation message appears:  
S e t  
O p .  
M o d e  
n o w ?  
t o  
R a n d o m  
a. Press  
change).  
to enact the change (or  
if you don’t want to make the  
b. Skip to step 9.  
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CHAPTER 3—CONFIGURING THE AUTOLOADER  
8. If you selected Sequential Mode, the Restart option selection screen  
appears:  
R e s t a r  
t
a t  
N O  
F i r s t  
A d d r e s s :  
a. Press  
b. Press  
or  
to switch between NO and YES.  
to select the new value. The Loop option selection screen  
appears:  
L o o p  
S e t  
W h e n  
D o n e  
O F F  
L o o p i n g  
c. Press  
d. Press  
or  
to switch between OFF and ON.  
to select the new value. A confirmation message appears:  
S e t  
O p .  
M o d e  
t o  
S E Q U E N T I A L  
N o w ?  
e. Press  
to enact the change (or  
if you don’t want to make the  
change).  
9. Press (as needed) to return to the Home screen.  
SETTING UP AUTOLOADER PASSWORD PROTECTION  
To prevent unauthorized users from disrupting autoloader operation, you can  
set up a password for accessing operator panel menus. When you enable the  
password, all operator panel functions are prevented, including:  
ꢀChanging configuration settings  
ꢀImporting and exporting cartridges  
ꢀLoading and unloading the tape drive  
ꢀCleaning the tape drive  
ꢀRunning demos  
ꢀResetting the autoloader  
Note: If you are using the autoloader’s Remote Management utility (see  
Chapter 4), you can set up a separate password to prevent unauthorized  
users from using the utility to access the autoloader’s configuration  
settings.  
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SETTING CONFIGURATION OPTIONS  
Setting Up an Operator Panel Password  
To set up a password for the operator panel:  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
2. Press  
or  
until the Configuration menu appears:  
C h a n g e  
a
C o n f i g u r a t i o n  
3. Press  
4. Press  
to see the menu selections.  
or until the following screen appears:  
C h a n g e  
E n t r y ?  
P a s s w o r d  
N o w O F F  
5. Press  
to display the password activation screen:  
S e l e c t  
P a s s w o r d  
O F F  
P
r o t e c t i o n  
6. Press  
7. Press  
or  
to display ON.  
to display the password entry screen:  
S e l e c t  
> > > >  
N e w  
P a s s W  
< < < < <  
You can enter a password of up to six characters, including blanks. The  
password is not case-sensitive.  
a. Use  
b. Use  
or  
to move through character positions in the password.  
to enter or change characters.  
and  
c. Press and hold  
or  
to move rapidly through the available  
characters.  
8. Press  
. A confirmation message appears:  
S e t P a s s w o r d  
t o  
x
x x x x x  
N o w ?  
9. Press  
to accept the password (or  
to cancel the action).  
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CHAPTER 3—CONFIGURING THE AUTOLOADER  
10. Press  
until the Home screen appears. Press  
again or wait two  
minutes without pressing any buttons for the password to take effect.  
Note: If you want to continue using menus after you have set a password,  
do not press  
the additional time after reaching the Home screen.  
an  
The password will not take effect until you have pressed  
additional time at the Home screen or you have pressed no buttons  
for two minutes.  
When password protection is in effect, you must enter the password before  
you can use the operator panel menus. Each time you return to the Home  
screen and press  
an additional time (or wait two minutes), password  
protection is re-activated; you must enter the password again to access the  
menus.  
Accessing Password Protected Operator Panel Menus  
If you need to gain access to the operator panel menus, but want password  
protection to remain in effect:  
1. At the Home screen, press  
,
,
, or  
. The password entry screen  
appears:  
E n t e r  
> > > >  
P a s s w o r d  
< < < < <  
a. Enter the password you set previously.  
b. Use  
c. Use  
or  
or  
to move through character positions in the password.  
to enter or change characters.  
d. Press and hold  
or  
to move rapidly through the available  
characters.  
2. Press  
. You now have access to the operator panel menus.  
3. After you have finished using the menus, press  
until the Home screen  
appears. Then, press again or wait two minutes without pressing any  
buttons for password protection to be reactivated.  
Turning Off the Operator Panel Password  
To turn off password protection for the operator panel:  
1. At the Home screen, press  
,
,
, or  
. The password entry screen  
appears:  
E n t e r  
> > > >  
P a s s w o r d  
< < < < <  
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SETTING CONFIGURATION OPTIONS  
2. Enter the password you set previously and press  
.
3. Press  
or  
until the Configuration menu appears:  
C h a n g e  
a
C o n f i g u r a t i o n  
4. Press  
5. Press  
to see the menu selections.  
or until the following screen appears:  
C h a n g e  
E n t r y ?  
P a s s w o r d  
N o w O N  
6. Press  
to display the password activation screen:  
S e l e c t  
P a s s w o r d  
O N  
P
r o t e c t i o n  
7. Press  
8. Press  
or  
to display OFF.  
. A confirmation message appears:  
S e t  
P a s s w o r d  
P
r o t e c t i o n  
O F F ?  
9. Press  
10. Press  
to enact the change (or  
if you don’t want to make the change).  
(as needed) to return to the Home screen.  
Setting Security Through Your Application  
As an alternative to password protection, you may be able to set up security  
for the autoloader through your software application. If your application  
supports this feature, you can issue commands from the application to turn  
security on and off. Refer to your software documentation for information.  
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CHAPTER 3—CONFIGURING THE AUTOLOADER  
Whichever method you use to enable security (operator panel password or  
application), you must also use it to disable security. That is, if you enable a  
password at the operator panel, you must disable it at the operator panel. If  
you enable security through your application, you must disable it through the  
application.  
If you enable security through your application, use of the  
! Important  
cartridge access port is not prevented. Separate commands for  
preventing and allowing use of the cartridge access port may be  
available through your application. Refer to your software  
documentation for information.  
RESTORING THE DEFAULT CONFIGURATION  
If necessary you can return all of the autoloader configuration settings to their  
default values.  
When you use this option all changes that you previously made to  
any of the autoloader’s configuration settings are lost.  
! Important  
To restore the default configuration values:  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
2. Press  
or  
until the Configuration menu appears:  
C h a n g e  
a
C o n f i g u r a t i o n  
3. Press  
4. Press  
to see the menu selections.  
or  
until the following screen appears:  
C o n f i g u r a t i o n s ?  
R e s e t  
t o  
D e f a u l  
t
5. Press  
6. Press  
to display the restore default configuration screen:  
C o n f i g .  
N o w ?  
L T O  
1 X 7 2 U  
to reset the defaults (or  
if you don’t want to make the change).  
The autoloader resets and the default configuration settings take effect. The  
LCD displays the Home screen.  
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CHECKING THE SETUP  
CHECKING THE SETUP  
After configuring the autoloader, check the setup by performing the exercises  
suggested below. While these exercises are not required, it is a good idea to  
verify that your software and hardware are properly communicating before  
you begin operation.  
ꢀImport several cartridges into the autoloader, and load and unload  
cartridges into the tape drive. See page 62 for instructions. You may also  
want to run a system demo. See page 75 for instructions. These exercises  
help determine whether the autoloader’s hardware components are  
operating properly.  
ꢀIf you have not already done so, install the software application on the host  
computer. Instruct the software to load and unload one or more cartridges  
in the tape drive. This helps determine whether the software and autoloader  
are communicating properly.  
ꢀBack up several megabytes of data with the tape drive and perform a  
comparison check on the backed-up data. This determines whether the  
software and tape drive are communicating properly.  
If the autoloader and tape drive are not operating as expected, see  
ꢀChapter 8 for troubleshooting tips  
ꢀAppendix C for error message descriptions and corrective actions  
If you cannot resolve the problem yourself, contact Exabyte Technical Support  
(see page iii).  
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CHAPTER 3—CONFIGURING THE AUTOLOADER  
NOTES  
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4
USING THE REMOTE  
MANAGEMENT UTILITY  
The autoloader’s Remote Management utility allows you to set configuration  
options, view autoloader information, and monitor operation across an  
Ethernet network. You can access the Remote Management utility using a  
standard web browser.  
This chapter explains how to access the Remote Management utility and  
describes the configuration options and information available through the  
utility. If you plan to use the utility, refer to this chapter in conjunction with  
Chapter 3 – Configuring the Autoloader.  
ACCESSING THE REMOTE MANAGEMENT UTILITY  
To access the autoloader’s Remote Management utility:  
1. Connect the autoloader to your Ethernet network as described on page 18.  
2. If not already powered on, power on the autoloader as described on  
page 19.  
3. Use the autoloader’s operator panel to set up the Ethernet interface as  
described on page 35. Make a note of the autoloader’s IP address.  
Note: If you set DHCP on, you can view the current server-assigned IP  
address for the autoloader through the Status menu (see page 79).  
4. Launch your web browser and enter the autoloader’s IP address in the  
following format:  
http://IP address  
5. Press Enter. The utility’s Home page appears. Figure 4-1 shows an example  
of the Home (Status) page.  
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CHAPTER 4—USING THE REMOTE MANAGEMENT UTILITY  
Figure 4-1 Remote Management utility Status page  
Note: You can click on these links from any page for quick access to the  
following:  
Click this Link...  
for quick access to this location...  
Home, Configure,  
Autoloader and tape drive options and  
Statistics, and Diagnostics information  
Exabyte Logo  
Exabyte’s web site at www.exabyte.com  
The utility’s Home screen page  
Product name  
(LTO 1x7 2U)  
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VIEWING INFORMATION ON THE HOME (STATUS) PAGE  
VIEWING INFORMATION ON THE HOME (STATUS) PAGE  
The Status page is the “home page” for the utility. The Status page provides  
information in four sections:  
ꢀLibrary Information  
ꢀLibrary Status  
ꢀTape Drive Status  
ꢀInventory  
At the bottom of the Status page is an Update button that refreshes the  
information on the page. An option for automatically refreshing the page is  
also available. Check this option to have the information refreshed  
approximately every 6 seconds.  
The information available on the Status page is described below.  
LIBRARY INFORMATION  
The Library Information section includes the following information for the  
autoloader and tape drive:  
Field  
Indicates the...  
Device  
Vendor  
library and tape drive  
vendor identification value (EXABYTE) as reported in  
response to an INQUIRY command from an application  
Product  
product identification value as reported in response to an  
INQUIRY command from an application:  
ƒ “ LTO 1x7 2U “for the autoloader  
ƒ “Ultrium-TD2” or “Ultrium-TD3” for the tape drive  
Note: If you change the autoloader’s emulation mode  
from its default (Native), the autoloader’s Product  
Identification value changes to match the new  
emulation mode (see page 31).  
Serial Number autoloader or tape drive’s serial number  
Firmware Rev  
SCSI ID  
autoloader or tape drive’s current firmware revision level  
autoloader or tape drive’s current SCSI ID. You can change  
the SCSI IDs from the utility’s Configuration page (see  
page 53).  
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CHAPTER 4—USING THE REMOTE MANAGEMENT UTILITY  
LIBRARY STATUS  
The Library Status section includes the following information:  
Field  
Indicates...  
LCD  
the current message displayed on the autoloader’s LCD  
Motion  
the type of motion currently being performed by the  
cartridge loader  
Robot Control the current operating mode for the autoloader (Random or  
Mode  
Sequential)  
See page 38 for information about operating modes. You  
can change the robot control mode from the utility’s  
Configuration page (see page 53).  
Door  
Open/Closed  
Sensor  
the current reading of the door sensor for the cartridge  
access port door: Door Open or Door Closed  
Library  
Temperature  
whether the autoloader’s current internal temperature is  
within the normal operating range. See page 123 for  
operating temperature requirements.  
Front Door  
whether or not the cartridge access port is locked by an  
Locked or Not application. (For security purposes, an application can issue  
Locked by Host a PREVENT MEDIUM REMOVAL command to the  
autoloader to disable the cartridge access port.)  
Language  
the current language used on the autoloader’s LCD  
You can change the LCD language from the utility’s  
Configuration page (see page 53).  
Auto Clean  
ON/OFF  
whether the autoloader is set to perform clean the tape  
drive automatically when required  
See page 32 for information about the Autoclean option.  
You can change the Autoclean option from the utility’s  
Configuration page (see page 53).  
Cleaning Tape whether cell 7 in the autoloader has been designated as the  
Installed/No  
Cleaning Tape  
Installed  
storage location for a cleaning cartridge  
See page 32 for information about enabling the cleaning  
cartridge cell. You can enable the cleaning cartridge cell  
from the utility’s Configuration page (see page 53).  
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VIEWING INFORMATION ON THE HOME (STATUS) PAGE  
TAPE DRIVE STATUS  
The Tape Drive Status section includes the following information:  
Field  
Indicates...  
Index  
the element index of the tape drive (82). (Element indexes  
identify locations within the autoloader that can accept a  
cartridge.)  
Status  
whether the tape drive is active (tape motion is occurring)  
or inactive (idle)  
INVENTORY  
The Inventory section provides information from the autoloader’s cartridge  
inventory. The autoloader maintains a cartridge inventory to keep track of  
where cartridges are located. An inventory is automatically performed each  
time the autoloader is powered on, each time a cartridge is inserted or  
removed from the autoloader, and each time a cartridge is loaded or unloaded  
from the tape drive. In performing an inventory, the autoloader checks for  
cartridges in the cells and scans each cartridge’s bar code label.  
The Inventory section includes the following information:  
Field  
Description  
Index  
Indicates the element index of the cartridge cell, tape drive,  
or robot (cartridge loader). The cell element indexes are 1  
through 7, the tape drive element index is 82, and the  
robot element index is 86. (Element indexes identify  
locations within the autoloader that can accept a cartridge.)  
What  
Indicates the type of element (cell, drive, or robot).  
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CHAPTER 4—USING THE REMOTE MANAGEMENT UTILITY  
Field  
Description  
POVAR  
Provides information about individual elements.  
ƒ P (present) – Indicates whether the element is present  
(1) or not (0).  
ƒ O (occupied) – Indicates whether the element contains a  
cartridge (1) or not (0).  
ƒ V (valid) – Indicates whether the occupied information  
for the element is considered valid (1) or questionable (0).  
The occupiedinformationisconsideredquestionablejust  
after power up before the autoloader has completed its  
initial cartridge inventory.  
ƒ A (accessible) – Indicates whether the element is  
accessible (1) or not (0). In the case of a cartridge cell, this  
value is always 1. In the case of the tape drive, 1 means  
the tape drive is either empty or the cartridge is ejected  
from the tape drive; 0 means a cartridge is loaded in the  
tape drive.  
ƒ R (reserved) – Indicates whether the element is reserved  
by a host (1) or not (0).  
Label Valid  
Label  
Indicates whether the bar code label information for the  
element is considered valid (1) or questionable (0). The bar  
code label information is considered questionable if the  
autoloader had a problem reading the label.  
If the element contains a cartridge, this field provides the  
bar code label information for the cartridge.  
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SETTING CONFIGURATION OPTIONS  
SETTING CONFIGURATION OPTIONS  
Click on Configure at the top of the page to view the Configuration page.  
Figure 4-2 shows an example of the Configuration page.  
From the Configuration page, you can change settings in the following  
sections:  
ꢀChange Library Configuration  
ꢀChange Ethernet Configuration  
ꢀChange Web Access Password  
If desired, you can password-protect the Configuration page to prevent  
unauthorized users from making changes (see page 58).  
To enact changes you make on the Configuration page, enter the password (if  
you previously set one) in the Web Access Password field, and click on the  
Update button below the fields (see Figure 4-2). A confirmation message  
appears. Click on the link provided or the product name to return to the Status  
page.  
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CHAPTER 4—USING THE REMOTE MANAGEMENT UTILITY  
Figure 4-2 Remote Management utility Configuration page  
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SETTING CONFIGURATION OPTIONS  
CHANGE LIBRARY CONFIGURATION  
In the Change Library Configuration section, you can change the following  
settings:  
Field  
Description  
Library SCSI ID You can change the SCSI IDs for the autoloader or tape  
and Drive 1  
SCSI ID  
drive if they conflict with other devices on the SCSI bus. See  
page 29 for more information about SCSI IDs.  
New Control  
Mode  
The default robot control mode for the autoloader is  
Random. When operating in Random mode, the  
autoloader processes cartridges according to commands  
issued by an application. If you want the autoloader to  
process cartridges sequentially, without instructions from an  
application, you can set the control mode to Sequential. If  
you select Sequential mode, set the Loop and Restart  
options as desired. See page 38 for information about  
Sequential mode and the Loop and Restart options.  
New Front  
Panel Access  
Password,  
Confirm New  
Access  
If desired, you can use the Remote Management utility to  
change the password that protects access to the  
autoloader’s menus from the front panel. (See page 40 for  
more information about password protecting the front  
panel menus.)  
Password,  
Current Access  
Password  
To set or change this password, enter a new password in the  
New Front Panel Access Password field. The password can  
be from 1 to 6 characters and can include spaces. The  
password is not case-sensitive. Re-enter the new password  
in the Confirm New Access Password field. If you are  
changing an existing password, enter the current password  
in the Current Access Password Field.  
To cancel an existing password, enter the current password  
in the Current Access Password Field and leave the New  
Front Panel Access Password and Confirm New Access  
Password fields blank.  
Note: The front panel access password is separate from  
the web access password that prevents using the  
Remote Management utility to make changes to  
the autoloader’s configuration (see page 58).  
This password is separate from the web access  
password that prevents using the Remote  
Management utility to make changes to the  
autoloader’s configuration (see page 58).  
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CHAPTER 4—USING THE REMOTE MANAGEMENT UTILITY  
Field  
Description  
Emulation  
Mode  
If your autoloader software has not yet been certified for  
the Magnum 1x7 LTO Autoloader, you can set the  
autoloader to emulate the VXA AutoPak 1x10 autoloader,  
EZ17 autoloader, or EXB-210 library. Because most backup  
applications are certified for these libraries, changing the  
emulation mode may allow these applications to support  
the autoloader. See page 31 for more information about  
emulation modes.  
Language  
The default language for the autoloader’s LCD is English.  
You can change the language to French, German, Italian,  
Portuguese, or Spanish.  
Change Fixed  
The Autoclean option enables the autoloader to  
Cleaning Cell, automatically perform tape drive cleaning without operator  
Auto Clean On, intervention. See page 32 for information about the  
Cleanings  
Remaining  
Autoclean option. If you set the Autoclean option on, you  
must install a cleaning cartridge in cell seven of the  
autoloader and enable the fixed cleaning cell (see page 32).  
CHANGE ETHERNET CONFIGURATION  
In the Change Ethernet Configuration section, you can specify the  
autoloader’s IP address, subnet mask, and gateway address. You can also view  
and change the autoloader’s SNMP settings, including the read, write, and  
broadcast passwords, trap address, and trap port. See page 35 for information  
about the autoloader’s Ethernet addresses and SNMP settings.  
The autoloader also includes an FTP interface that you can use to transfer  
firmware files or create diagnostic listings. You can view the autoloader’s  
default FTP user name and password and change them if desired. For  
information about accessing the autoloader’s FTP interface and using an FTP  
utility to upgrade firmware or obtain diagnostic listings, see page 100.  
In the Change Ethernet Configuration section, you can change the following  
settings:  
Field  
Description  
IP Address,  
Subnet Mask,  
Gateway  
If you are using static addressing (DHCP off), specify the  
values for these addresses. If you are using dynamic  
addressing, specify 0 for these addresses.  
DHCP  
Assigned  
Address  
If you are using dynamic addressing (DHCP on), this field  
indicates the IP address.  
Note: If the DHCP address changes during your session,  
you will need to check the new address on the  
autoloader’s LCD (see page 79) and re-direct your  
browser to the new address.  
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SETTING CONFIGURATION OPTIONS  
Field  
Description  
SNMP Read  
Password,  
SNMP Write  
Password,  
SNMP  
Broadcast  
Password,  
SNMP Trap  
Address, SNMP  
Trap Port  
If you need to identify the autoloader’s SNMP settings to an  
application, you can view the settings and change them, if  
desired. The default values are:  
ƒ SNMP Read Password: public  
ƒ SNMP Write Password: private  
ƒ SNMP Broadcast Password: private-traps  
ƒ SNMP Trap Address: 0.0.0.0  
ƒ SNMP Trap Port: 162  
Note: The passwords are case-sensitive.  
FTP User  
Name, FTP  
If you plan to use the autoloader’s FTP interface to upgrade  
firmware or obtain diagnostic listings, you can view the  
User Password default FTP user name and password and change them, if  
desired. The default values are:  
ƒ User name: anonymous  
ƒ Password: Exabyte  
Note: The user name and password are case-sensitive.  
E-Mail Server  
Address,E-Mail in the event of error conditions or exceptions. If you want  
User Name, to receive these e-mail alerts, enter the IP address of your  
If desired, you can receive e-mail alerts from the autoloader  
E-MailAddress, e-mail server, your e-mail user name, and your e-mail  
E-Mail Sender address. You can also enter a sender e-mail address that will  
appear in the “From” field of messages sent from the  
autoloader. This address can be anything you like, but be  
aware that some e-mail servers have limitations on the type  
of address you can specify.  
Web Access  
Password  
If you have set up a password for changing options on the  
Configuration page (see the following section), enter the  
password here before you click on the Update button to  
enact the changes.  
Note: If you forget your web access password, click on  
Get Web PW Hint at the bottom of the  
Configuration page. You will see an encrypted  
version of your password. Contact Exabyte  
Technical Support at one of the phone numbers  
provided to have your password decrypted.  
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CHAPTER 4—USING THE REMOTE MANAGEMENT UTILITY  
CHANGE WEB ACCESS PASSWORD  
If desired, you can set up a password to prevent unauthorized users from  
using the Remote Management utility to change the autoloader’s  
configuration settings from the Configuration page. To set up a password, use  
the following fields:  
Field  
Description  
Current Web  
Access  
If a password has already been set and you want to change  
it, enter the current password.  
Password  
New Web  
Access  
Password  
Enter a new password for the page. The password can be  
from 1 to 6 letters and can include spaces. The password is  
not case-sensitive.  
Confirm New  
Web Access  
Password  
Re-enter the new password.  
After filling in the fields, click on the Update button below the fields to enact  
the password.  
If you want to cancel the password, enter the current password in the Current  
Web Access Password, and leave the New Web Access Password and Confirm  
New Web Access Password fields blank. Then, click on the Update button.  
VIEWING INFORMATION ON THE STATISTICS PAGE  
Click on Statistics at the top of the page to view the Statistics page. Figure 4-3  
shows an example of the Statistics page.  
Figure 4-3 Remote Management utility Statistics page  
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RUNNING DIAGNOSTICS  
The Statistics page provides the following information:  
Field  
Indicates the total number of...  
Move Count  
moves that have taken place in the autoloader. A move is  
when the cartridge loader removes a cartridge from its cell  
and places it in the tape drive or removes a cartridge from  
the tape drive and places it in its cell.  
Pick Retry  
Count  
times the cartridge loader has retried removing a cartridge  
from a cell or from the tape drive.  
Put Retry  
Count  
times the cartridge loader has retried placing a cartridge in  
a cell or in the tape drive.  
Scan Count  
times the bar code scanner has scanned a bar code label  
Scan Retry  
Count  
times the bar code scanner has retried scanning a bar code  
label  
Scan Fail Count times the bar code scanner failed scanning a bar code label  
The scanner tries to scan a bar code several times before it  
logs a failure.  
Drive Load  
Count  
times the cartridge loader has loaded a cartridge into the  
tape drive  
Drive Reload  
Count  
times the cartridge loader has retried loading a cartridge  
into the tape drive  
RUNNING DIAGNOSTICS  
Click on Diagnostics at the top of the page to view the Diagnostics page.  
Figure 4-4 shows an example of the Diagnostics page.  
Figure 4-4 Remote Management utility Diagnostics page  
The standard test is the same as the diagnostic tests that can be run from the  
operator panel (see page 77). To run the standard diagnostic test, click on Run  
Test. When the test is finished, the utility displays the results.  
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CHAPTER 4—USING THE REMOTE MANAGEMENT UTILITY  
NOTES  
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5
AUTOLOADER OPERATION  
After you have configured your autoloader, you can add cartridges and put it  
into operation. If you operate the autoloader in:  
ꢀRandom mode (the default)—your autoloader application controls which  
cartridges are moved to and from the tape drive  
ꢀSequential mode (see page 38)—the autoloader automatically processes the  
cartridges in sequential order  
In both cases, your backup application controls backup and restore jobs in  
the tape drive.  
You can monitor autoloader operations by viewing the operator panel or by  
using the autoloader’s Remote Management utility (see Chapter 4). The  
operator panel provides continuous updates on the activities of the autoloader  
and tape drive. The status LED, located to the right of the operator panel  
buttons, also indicates autoloader activity as follows:  
LED Color  
Status  
Off (no color) The autoloader is idle  
Green  
Amber  
The autoloader is performing a mechanical  
operation  
The autoloader encountered a hardware error  
See Appendix C, Error Messages  
Status LED  
Figure 5-1 Location of status LED  
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CHAPTER 5—AUTOLOADER OPERATION  
During normal operation, you do not need to intervene in autoloader  
activities. However, you may occasionally need to perform the following tasks,  
described in this chapter:  
ꢀInsert and remove cartridges  
ꢀLoad and unload cartridges from the tape drive  
ꢀClean the tape drive  
ꢀReset the autoloader  
ꢀRun system demos  
ꢀPerform diagnostic tests  
ꢀStore cartridges that you have removed from the autoloader  
INSERTING AND REMOVING CARTRIDGES  
To insert and remove cartridges from the autoloader, you use the operator  
panel and the cartridge access port (see Figure 5-2).  
Note: In the event of a general power failure or a failure of the autoloader’s  
power supply, you can operate the cartridge access port manually if you  
need to remove cartridges. See page 67 for instructions.  
For convenience, you can use cell 7 in the autoloader to store a cleaning  
cartridge for the tape drive. Refer to “Cleaning the Tape Drive” on page 70 for  
information that will help you determine whether you want to store a  
cleaning cartridge in the autoloader.  
Cartridge  
access port  
Figure 5-2 Location of cartridge access port  
Note: For data security, you can prevent use of the cartridge access port by  
setting a password for the operator panel (see page 40) or by issuing  
commands from the autoloader application (refer to your software  
documentation).  
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INSERTING AND REMOVING CARTRIDGES  
PREPARING CARTRIDGES  
Be sure to use the appropriate cartridges for the tape drive. Ta b l e 5 - 1 shows the  
cartridge and write/read compatibility for the LTO Ultrium tape drive in the  
autoloader.  
Table 5-1 Tape drive cartridge read/write compatibility  
Ultrium 3 (slate blue) Ultrium 2 (purple)  
Ultrium 1 (black)  
LTO Ultrium  
Tape Drive  
LTO Ultrium  
cleaning cartridge  
Read  
✔
Write  
✔
Read  
✔
Write  
✔
Read  
✔
Write  
No  
LTO-3  
LTO-2  
✔
✔
No  
No  
✔
✔
✔
✔
Before inserting cartridges into the autoloader, prepare them as follows:  
1. Affix the supplied bar code labels to the cartridges. Position each label in the  
indented area on the cartridge, as shown in Figure 5-3. To prepare your own  
labels, refer to the Exabyte Bar Code Label Specification for LTO Ultrium  
Cartridges available at www.exabyte.com/manuals.  
Note: The bar code labels provided with the autoloader include labels for  
both data cartridges and cleaning cartridges.  
A
0
0
0
Bar code label  
0
1
L
1
Write-protect switch  
Figure 5-3 Bar code label placement and write-protect switch location  
2. Make sure the write-protect switch on each cartridge is set for the desired  
operation.  
If the switch...  
the tape is...  
write-protected  
write-enabled  
does not cover the opening  
covers the opening  
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CHAPTER 5—AUTOLOADER OPERATION  
INSERTING CARTRIDGES INTO THE AUTOLOADER  
To insert cartridges:  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
2. Press  
or  
until the Command menu appears:  
S e l e c t C o m m a n d  
a
3. Press  
to see the menu selections, then press  
or  
until the following  
screen appears:  
I m p o r  
C a r  
t
t
r
i d g e s  
4. Press  
to display the cell selection screen:  
I m p o r  
t
C a r  
t
r
i d g e  
T o C e l  
l
#
n
The autoloader automatically selects the empty cell closest to the door.  
5. Press or to scroll through the available (empty) cell locations to select  
a different cell.  
6. Press to start the import operation (or  
to cancel the operation).  
When the specified cartridge cell is in position at the cartridge access port,  
the door slides open and the following message appears:  
L o a d  
n ,  
t a p e ,  
l a b e l  
k e y  
i
p u s h a n y  
a. Position the cartridge with the hub down and the bar code label and  
write-protect switch towards the door, as shown in Figure 5-4.  
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INSERTING AND REMOVING CARTRIDGES  
Insert cartridges label-side first, as shown in  
Caution  
Figure 5-4. Do not insert cartridges with the label  
and write-protect switch toward you. The arrow on  
the cartridge must face toward the outside.  
Arrow  
Figure 5-4 Inserting a cartridge into the autoloader  
b. Slide the cartridge fully through the access port until it snaps into place  
in the cartridge cell.  
c. Press any key. The door closes. The autoloader checks for the presence  
of a cartridge in the specified cell, makes sure that the cartridge is seated  
correctly, and updates the cartridge inventory. The cell selection screen  
appears again with the next available cell number:  
I m p o r  
t
C a r  
t
r
i d g e  
T o C e l  
l
#
n
You can continue importing cartridges in the same manner until you have  
filled as many cells as you want.  
If you plan to store a cleaning cartridge in the autoloader, you must  
store it in cell 7.  
! Important  
7. Press  
(as needed) to return to the Home screen.  
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CHAPTER 5—AUTOLOADER OPERATION  
REMOVING CARTRIDGES FROM THE AUTOLOADER  
To remove cartridges:  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
2. Press  
or  
until the Command menu appears:  
S e l e c t C o m m a n d  
a
3. Press  
4. Press  
to see the menu selections.  
or until the following screen appears:  
E x p o r  
C a r  
t
t
r
i d g e s  
5. Press  
6. Press  
to display the cell selection screen:  
E x p o r  
r o m  
t
C a r  
t
r
i d g e  
F
C e l  
l
#
n
or  
to scroll through the occupied cell locations until the one  
you want appears.  
7. Press to start the export operation (or  
to cancel the operation).  
When the specified cartridge cell is in position at the cartridge access port,  
the door slides open and the following message appears:  
R e m o v e  
r e s s  
C a r  
A n y  
t
r
i d g e  
P
K e y  
a. Reach through the access port, grasp the edge of the cartridge and pull  
it straight out of the autoloader.  
b. Press any button to close the door.  
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INSERTING AND REMOVING CARTRIDGES  
After the door closes, and the autoloader checks the cell to verify that the  
cartridge has been removed. The autoloader also scans the affected cell to  
update its cartridge inventory. The cell selection screen appears again with  
the next available cell number:  
E x p o r  
r o m  
t
C a r  
t
r
i d g e  
F
C e l  
l
#
n
You can continue removing cartridges in the same manner until you have  
removed as many cartridges as necessary.  
8. Press  
(as needed) to return to the Home screen.  
REMOVING CARTRIDGES WITHOUT POWER  
If you need to remove cartridges from the autoloader when power is  
unavailable, either due to a general power failure or a failure of the  
autoloader’s power supply, you can operate the cartridge access port door  
manually. The autoloader has a small hole in the faceplate that allows access to  
a gear shaft attached to the cartridge access port door (see Figure 5-5). Using a  
#0 Phillips screwdriver, you can turn the gear shaft to open the cartridge  
access port door.  
Note: If a cartridge is loaded in the tape drive when power to the autoloader fails  
and you need to remove that cartridge, you must remove the tape drive  
from the autoloader (see page 91 for instructions). If the autoloader’s  
power supply failed, you can attach the tape drive to another power  
source, such as an available power connector in a server and use the tape  
drive’s unload button to remove the cartridge. If a general power failure  
occurred, contact Exabyte Technical Support (see page iii) for information  
about removing the cartridge from the tape drive manually.  
Access hole for operating the  
cartridge access port door  
Figure 5-5 Location of access hole for operating cartridge access port door  
manually  
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CHAPTER 5—AUTOLOADER OPERATION  
To remove cartridges from the autoloader without power:  
1. Carefully insert a #0 Phillips screwdriver into the access hole on the front  
of the autoloader (see Figure 5-5). Make sure that the screwdriver engages  
the head of the gear shaft.  
2. Turn the gear shaft counter-clockwise to open the cartridge access port  
door.  
3. When the door is fully open, remove cartridges by hand from the  
autoloader. To move cartridge cells into position in front of the door,  
carefully rotate the cartridge carousel with your fingers.  
4. When you are finished removing cartridges from the autoloader, close the  
cartridge access port door by turning the gear shaft clockwise.  
LOADING AND UNLOADING CARTRIDGES IN THE TAPE DRIVE  
During normal operation, you do not need to instruct the autoloader to load  
and unload cartridges in the tape drive. Your backup software controls these  
functions. However, you can use the operator panel to load and unload  
cartridges, if necessary. You may want to use these functions for testing  
purposes or for cleaning the tape drive (see page 73).  
LOADING A CARTRIDGE INTO THE TAPE DRIVE  
Before you can load a cartridge into the tape drive, the autoloader must  
already contain a cartridge or you must insert a cartridge through the  
cartridge access port, as described on page 64.  
To load a cartridge into the tape drive:  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
2. Press  
or  
until the Command menu appears:  
S e l e c t C o m m a n d  
a
3. Press  
4. Press  
to see the menu selections.  
or until the following screen appears:  
L o a d  
D r i v e  
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LOADING AND UNLOADING CARTRIDGES IN THE TAPE DRIVE  
5. Press  
6. Press  
to display the cell selection screen:  
L o a d  
r o m  
D r i v e  
C e l  
F
l
#
n
or  
to scroll through the occupied cell locations until the one  
you want appears.  
7. Press to start the load operation (or  
to cancel the operation).  
When the specified cartridge cell is in position at the tape drive, the  
cartridge is loaded into the drive. A series of status messages appears  
during the operation, followed by the Command menu when the operation  
is complete.  
8. Press  
(as needed) to return to the Home screen.  
UNLOADING A CARTRIDGE FROM THE TAPE DRIVE  
To unload a cartridge from the tape drive:  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
2. Press  
or  
until the Command menu appears:  
S e l e c t C o m m a n d  
a
3. Press  
4. Press  
to see the menu selections.  
or until the following screen appears:  
U n l o a d  
D r i v e  
5. Press  
to display the cell selection screen:  
U n l o a d  
D r i v e  
I
n t o C e l  
l
#
n
The autoloader automatically selects the empty cell closest to the tape drive.  
If you want to unload the cartridge to a specific cell, press or to scroll  
through the available empty cell locations until the one you want appears.  
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Note: Normally, the empty cell closest to the tape drive is the same cell in  
which the cartridge was originally stored. If desired, you can unload a  
cartridge to different empty cell, if one is available.  
6. Press  
to start the unload operation (or  
to cancel the operation).  
When the tape drive ejects the cartridge, the autoloader places the cartridge  
in the specified cell. A series of status messages appears during the  
operation, followed by the Command menu when the operation is  
complete.  
7. Press  
(as needed) to return to the Home screen.  
CLEANING THE TAPE DRIVE  
Under normal operating conditions, the LTO Ultrium tape drive in the  
autoloader does not require regular cleaning. The tape drive contains an  
automatic cleaning mechanism that allows it to clean itself as necessary.  
Occasionally, the tape drive may require cleaning with a cleaning cartridge.  
The tape drive monitors its cleaning needs internally and notifies the  
autoloader when it requires cleaning. When cleaning is required, the  
autoloader displays a cleaning message on the Status screen.  
Do not use any cleaning method other than the LTO Cleaning Cartridge (or a  
cleaning cartridge approved by Exabyte for use with LTO drives). Using other  
cleaning methods will void your warranty.  
Caution  
Carefully follow all instructions and recommendations provided with the cleaning  
cartridge. Do not rewind and reuse the material in a cleaning cartridge. Reusing  
the material may redistribute contaminants previously removed from the tape  
path. If all of the cleaning material has been used, discard the cartridge and use a  
new cleaning cartridge.  
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CLEANING THE TAPE DRIVE  
You can clean the tape drive in several ways:  
Use the autoloader’s  
Autoclean function  
See page 32 for information about setting up  
automatic tape drive cleaning.  
Use your software’s  
cleaning option  
Set the cleaning option in your software  
application (if available) so that the software  
monitors drive cleaning requirements and  
automatically cleans the tape drive using a  
cleaning cartridge stored in the autoloader. Refer  
to your software documentation for information  
about setting this option.  
Use the Clean Drive  
option from the  
autoloader’s operator  
panel  
See “Cleaning the Tape Drive Using the Clean  
Drive Option” on page 71.  
Insert a cleaning  
cartridge through the  
autoloader’s cartridge  
access port  
See “Cleaning the Tape Drive by Inserting a  
Cleaning Cartridge” on page 73.  
Clean the tape drive whenever the autoloader displays the following message  
on the Home screen or whenever your application software notifies you. (Not  
all software applications display cleaning requirements.)  
L T O  
1 x 7  
2 U  
D
: N e e d s  
C l e a n i n g  
CLEANING THE TAPE DRIVE USING THE CLEAN DRIVE OPTION  
Before using the Clean Drive option, make sure that:  
ꢀA cleaning cartridge is stored in cell 7 (see page 62).  
ꢀYou have activated the cleaning cartridge cell, which designates cell 7 as the  
storage location for the cleaning cartridge (see page 33).  
ꢀYou have turned the Autoclean option OFF (seepage 34).  
When the tape drive requires cleaning:  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
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2. Press  
or  
until the Command menu appears:  
S e l e c t C o m m a n d  
a
3. Press  
to see the menu selections, then press  
or  
until the following  
screen appears:  
C
l e a n  
D r i v e ?  
4. Press  
. A confirmation message appears:  
S
t a r  
t
C l e a n i n g  
N o w ?  
D r i v e  
If the cleaning cell is empty, you are prompted to insert a cleaning cartridge.  
Follow the on-screen instructions to insert a cleaning cartridge.  
Note: If you have not activated the cleaning cell, an error message appears.  
Activate the cleaning cell, as described on page 33, and begin the  
cleaning process again.  
5. Press  
to begin the cleaning operation (or  
to cancel the operation).  
The autoloader moves the cleaning cartridge to the tape drive and loads it.  
After the cleaning is complete (in less than a minute), the tape drive ejects  
the cleaning cartridge. If the cleaning was successful, the autoloader returns  
the cleaning cartridge to its cell.  
6. Confirm that the cleaning completed successfully by looking at the  
operator panel. The cleaning message should be gone. If the cleaning was  
not successful, a message explaining the failure appears on the screen. You  
may be prompted to insert a new cleaning cartridge.  
If there are no more cleaning cycles remaining on the cleaning  
! Important  
cartridge, the tape drive ejects the cartridge immediately without  
performing the cleaning. Remove the cleaning cartridge from the  
autoloader and use a new one. Do not rewind and reuse the  
material in a cleaning cartridge. Reusing the material may  
redistribute contaminants previously removed from the tape  
path.  
7. Press  
(as needed) to return to the Home screen.  
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CLEANING THE TAPE DRIVE  
CLEANING THE TAPE DRIVE BY INSERTING A CLEANING CARTRIDGE  
Use this method if you don’t want to store a cleaning cartridge in the  
autoloader.  
Note: If you are using all 7 cells in the autoloader for data cartridges, you will  
need to remove a data cartridge to make room for the cleaning cartridge.  
Before cleaning the tape drive by inserting a cleaning cartridge though the  
cartridge access port, make sure that you have turned the Autoclean option  
OFF (see page 34).  
When the tape drive needs cleaning:  
1. If you have data cartridges in all 7 cells, use the Export Cartridge command  
to remove a cartridge from the autoloader, as described on page 66. Before  
pressing a button to close the door, insert the cleaning cartridge. Then, press  
any button.  
Note: If you do not need to export a cartridge to make room for the  
cleaning cartridge, use the Import Cartridge command to insert the  
cleaning cartridge into the autoloader, as described on page 64.  
2. Use the Load Drive command to load the cleaning cartridge into the tape  
drive, as described on page 68.  
The tape drive automatically performs the cleaning in less than a minute  
and ejects the cartridge when finished. Confirm that the cleaning  
completed successfully by looking at the operator panel. The cleaning  
message should be gone. If the cleaning was not successful, a message  
explaining the failure appears on the screen. You may be prompted to insert  
a new cleaning cartridge.  
If there are no more cleaning cycles remaining on the cleaning  
! Important  
cartridge, the tape drive ejects the cartridge immediately without  
performing the cleaning. Remove the cleaning cartridge from the  
autoloader and use a new one. Do not rewind and reuse the  
material in a cleaning cartridge. Reusing the material may  
redistribute contaminants previously removed from the tape  
path.  
3. Use the Unload Drive command to return the cleaning cartridge to its cell.  
4. Use the Export Cartridge command to remove the cleaning cartridge from  
the autoloader, as described on page 66. Before pressing a button to close  
the door, insert the data cartridge you removed previously (if applicable).  
Then, press any button to close the door.  
5. Press  
(as needed) to return to the Home screen.  
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CHAPTER 5—AUTOLOADER OPERATION  
RESETTING THE AUTOLOADER  
If the autoloader or tape drive has encountered an error and is not operating  
as expected after you have tried the recommended corrective actions, you may  
need to perform a reset. From the operator panel, you can reset the autoloader  
without resetting the tape drive. You can reset both the autoloader and the  
tape drive by powering the autoloader off and back on.  
Note: You may also be able to perform resets from your autoloader software.  
Refer to your software documentation for instructions.  
Resetting the autoloader from the operator panel or powering the autoloader  
off and back on causes it to perform its power-on self-test and a cartridge  
inventory. Powering the autoloader off and back on to reset the tape drive  
causes the tape drive to perform its power-on self-test and to rewind a loaded  
tape to the beginning.  
If you need to power the autoloader off, first unload the cartridge  
! Important  
from the tape drive, if possible. If you power the autoloader off  
and back on while a cartridge is in the tape drive, the drive may  
have to perform a lengthy format recovery process.  
If a cartridge is loaded in the tape drive when the autoloader is  
powered off and back on, the tape drive rewinds the tape but does  
not eject the cartridge. Make sure that it is safe to overwrite the  
tape before performing a backup so that you don’t lose previously  
recorded data. If necessary, unload the cartridge as described on  
page 69.  
To reset the autoloader from the operator panel:  
Before resetting, make sure that the autoloader or tape drive is not  
communicating across the bus. The reset may disrupt  
communications on the bus.  
! Important  
1. At the Home screen, press  
If necessary, enter the operator panel password (see page 42).  
2. Press or until the Diagnostic menu appears:  
,
,
, or  
to access the main menus.  
P e r f o r m  
a
D
i a g n o s t i c  
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RUNNING SYSTEM DEMOS  
3. Press  
to see the menu selections, then press  
or  
until the following  
screen appears:  
R e s e t  
L i b r a r y ?  
4. Press  
5. Press  
. A confirmation message appears:  
R e s e t  
t h e  
L
I B R A R Y N o w ?  
to begin the reset (or  
to cancel the reset).  
The autoloader resets and performs a cartridge inventory. When the reset  
is complete, the Home screen appears.  
RUNNING SYSTEM DEMOS  
The autoloader has a built-in demo program that can be used for testing or  
demonstrating autoloader operation. When performing its demo program, the  
autoloader loops through the following functions:  
ꢀPositions a cartridge cell in front of the tape drive.  
ꢀIf the cell contains a cartridge, moves the cartridge to the tape drive.  
ꢀIf the Load option (described in this section) is on:  
ꢀInserts the cartridge into the tape drive.  
ꢀWaits for the tape to be loaded.  
ꢀInstructs the tape drive to unload and eject the cartridge.  
ꢀReturns the cartridge to its cell.  
ꢀRepeats until any front panel button is pressed.  
To run the autoloader demo:  
1. At the Home screen, press  
If necessary, enter the operator panel password (see page 42).  
2. Press or until the Diagnostic menu appears:  
,
,
, or  
to access the main menus.  
P e r f o r m  
a
D
i a g n o s t i c  
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3. Press  
to see the menu selections, then press  
or  
until the following  
screen appears:  
R u n  
S y s t e m  
D e m o ?  
4. Press  
5. Press  
. The following screen appears:  
S e t  
O F F  
L o a d  
N o w ?  
O p t i o n  
or  
to switch between OFF and ON. If you want cartridges  
loaded into the tape drive during the demo, select ON. If not, select OFF.  
6. Press . A confirmation message appears:  
S
t a r  
t
D e m o  
N o w ?  
7. Press  
to start the demo (or  
to cancel the demo). The autoloader  
begins the demo and displays a status screen:  
D E M O :  
n n n n  
M O V E  
n n  
The number on the left indicates the total number of moves that have taken  
place. The number on the right indicates which cartridge is currently being  
positioned at, loaded, or unloaded from the tape drive. The text reads  
MOVE, LOAD, or UNLOAD, depending on the operation being  
performed.  
8. To stop the demo, press any button. The LCD displays the Home screen.  
Note: If a cartridge is in the tape drive when you stop the demo, the  
cartridge is unloaded.  
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PERFORMING DIAGNOSTIC TESTS  
PERFORMING DIAGNOSTIC TESTS  
To check basic autoloader functions, you can run a set of diagnostic tests from  
the operator panel. These tests check the autoloader’s internal memory,  
voltages, and SCSI functions. If you report a problem to Exabyte Technical  
Support, you may be asked to run these tests and provide the results.  
To run the autoloader’s diagnostic tests:  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
2. Press  
or  
until the Diagnostic menu appears:  
P e r f o r m  
a
D
i a g n o s t i c  
3. Press  
to see the menu selections, then press  
or  
until the following  
screen appears:  
R u n  
s e l  
h a r d w a r e  
t e s t ?  
f
4. Press  
5. Press  
. A confirmation message appears:  
S
t a r  
t
h a r d w a r e  
s e l  
f
t e s t  
n o w ?  
to start the test (or  
to cancel the test).  
The test begins. When the test is finished, the following screen appears:  
H
/ W  
s e l  
f
t e s t  
p a s s e d .  
6. Press  
(as needed) to return to the Home screen.  
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CHAPTER 5—AUTOLOADER OPERATION  
STORING CARTRIDGES  
Whenever you remove cartridges from your autoloader, be sure to store them  
properly to maximize archival life and ensure data integrity. Follow these  
guidelines for proper cartridge storage:  
ꢀStore cartridges in a suitable environment. Follow the specifications for  
storage temperature and other environmental requirements, as described  
on the cartridge packaging. Do not allow the temperature and humidity in  
the storage environment to fluctuate.  
ꢀStore cartridges with the write-protect switch in the protected position.  
(See page 63.)  
ꢀKeep the storage location as free of airborne particulates as possible. To  
eliminate obvious sources of particulates, do not permit anyone to smoke,  
eat, or drink near the storage area, and do not store cartridges near a copier  
or printer that may emit toner and paper dust.  
ꢀStore cartridges as soon as possible after you remove them from the  
autoloader. Immediate storage helps avoid many of the conditions that can  
damage tapes, such as temperature and humidity fluctuations, particulate  
contamination, and excessive handling.  
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6
VIEWING AUTOLOADER  
INFORMATION  
The autoloader maintains an internal database containing extensive  
information about its configuration and operations. This information is  
available through the operator panel. During day-to-day operation, you  
typically do not need to access this information. However, if you need to  
contact Exabyte Technical Support about your autoloader, you may be asked to  
check and report back on various settings and event results.  
This chapter explains how to view the following:  
ꢀAutoloader information – code version, serial number, SCSI ID, statistics,  
network addresses, and operating mode  
ꢀAutoloader sensor readings  
ꢀTape drive information – code version, serial number, and SCSI ID  
ꢀCartridge inventory and bar code information  
ꢀCell statistics  
ꢀEvent log  
VIEWING BASIC AUTOLOADER INFORMATION  
To check the autoloader’s firmware code version, serial number, SCSI ID,  
statistics, network addresses, and operating mode:  
1. At the Home screen, press  
If necessary, enter the operator panel password (see page 42).  
2. Press or until the Status menu appears:  
,
,
, or  
to access the main menus.  
V
i e w  
a
S t a t u s  
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CHAPTER 6—VIEWING AUTOLOADER INFORMATION  
3. Press  
to see the menu selections, then press  
or  
until the following  
screen appears:  
V
I
i e w  
L i b r a r y  
n f o r m a t i o n ?  
4. Press  
. The firmware screen appears:  
i b r a r y F W  
L
l e v e l  
n n n n n n n n n n n n  
. The serial number screen appears:  
i b r a r y S e r i a l # :  
a. Press  
L
n n n n n n n n n n n n  
b. Press  
c. Press  
. The SCSI ID screen appears:  
L
i b r a r y  
c u r r e n t  
n
S C S I I D :  
. The total loads screen appears:  
T o t a l  
L o a d s :  
n n n n n n n n  
This screen indicates the total number of times the cartridge loader has  
loaded a cartridge into the tape drive.  
d. Press  
. The total load retries screen appears:  
T o t . L o a d  
n n n n n n  
R e t  
r
i e s  
This screen indicates the total number of times the cartridge loader has  
had to retry loading a cartridge into the tape drive.  
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VIEWING BASIC AUTOLOADER INFORMATION  
e. Press  
. The total moves screen appears:  
T o t a l  
M o v e s :  
n n n n n n n n n n  
This screen indicates the total number of moves that have taken place in  
the autoloader. A move is when the cartridge loader removes a cartridge  
from its cell and places it in the tape drive or removes a cartridge from  
the tape drive and places it in its cell.  
f. Press  
. The total move retries screen appears:  
T o t . M o v e  
R e t  
r
i e s  
n n n n n n n n n n  
This screen indicates the total number of times the autoloader has had to  
retry a move operation.  
g. Press  
. The DHCP screen appears. If DHCP addressing is on (see  
page 35), this screen indicates the current server-assigned IP address for  
the autoloader:  
D H C P  
a d d r e s s  
i s :  
n n n . n n n . n n n . n n n  
If DHCP addressing is off, the following screen appears:  
D H C P  
i s  
O F F .  
N o D H C P  
a d d r e s s .  
ꢀPress  
appears:  
to view the IP address. A screen similar to the following  
I
P
a d d r e s s  
i s :  
0 0 0 . 0 0 0 . 0 0 0 . 0 0 0  
ꢀPress  
appears:  
to view the Subnet address. A screen similar to the following  
S u b n e t  
a d d r  
.
i s :  
0 0 0 . 0 0 0 . 0 0 0 . 0 0 0  
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CHAPTER 6—VIEWING AUTOLOADER INFORMATION  
ꢀPress  
appears:  
to view the Gateway address. A screen similar to the following  
G a t e w a y  
a d d r  
.
i s :  
0 0 0 . 0 0 0 . 0 0 0 . 0 0 0  
h. Press  
. The Restore Default screen appears.  
R e s t o r e  
D e f a u l  
t
n n n n n n n n n n n n  
i. Press  
. The operating mode screen appears. If the autoloader is  
operating in Random mode, the following screen appears:  
O p e r a t i n g  
R a n d o m  
m o d e  
i
s
If the autoloader is operating in sequential mode (see page 38), the  
following screen appears:  
O p e r a t i n g  
m o d e  
i
s
S e q u e n t i a l  
.
Press  
to view the setting of the Restart and Loop options (described  
on page 38). If the autoloader is in sequential mode, a screen similar to  
the following appears:  
R e s t a r  
t
i s  
i s  
O N .  
O N .  
L o o p i n g  
5. Press  
(as needed) to return to the Home screen.  
VIEWING AUTOLOADER SENSOR READINGS  
To check the autoloader’s sensor readings:  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
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VIEWING AUTOLOADER SENSOR READINGS  
2. Press  
3. Press  
or  
until the Status menu appears:  
i e w S t a t u s  
V
a
to see the menu selections, then press  
or  
until the following  
screen appears:  
V
i e w  
S e n s o r s  
I
n f o r m a t i o n ?  
4. Press  
. The door open sensor screen appears:  
D o o r  
O f  
O p e n  
s e n s o r  
i
s
f
.
This screen indicates the current reading of the Door Open sensor for the  
cartridge access port door:  
ꢀOn—door completely open  
ꢀOff—door not completely open  
a. Press  
. The door closed sensor screen appears:  
D o o r  
C l o s e d  
i s o n .  
s e n s o r  
This screen indicates the current reading of the Door Closed sensor for  
the cartridge access port door:  
ꢀON—door completely closed  
ꢀOFF—door not completely closed  
b. Press  
. The eject sensor screen appears:  
E
i
j e c t  
o n .  
S e n s o r  
s
This screen indicates the current reading of the Eject sensor at the tape  
drive:  
ꢀON—a cartridge is ejected  
ꢀOFF—a cartridge is not ejected  
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c. Press  
. The cell sensor screen appears:  
C e l  
l
S e n s o r  
i
s
o f  
f
.
This screen indicates the current reading of the Cell sensor:  
ꢀOn—the cartridge in front of the door is incorrectly positioned  
ꢀOff—the cartridge is correctly positioned  
d. Press  
. The library temperature screen appears:  
L
i
i b r a r y  
T e m p .  
s
n o r m a l  
.
This screen indicates the current status of the Library Temperature  
sensor:  
ꢀNormal—the internal temperature of the autoloader is within the  
normal operating range  
ꢀToo High—the internal temperature of the autoloader is above the  
normal operating range  
If the sensor indicates that the temperature is too high, check that the  
fans are operating. If possible, provide additional cooling air circulation  
around the autoloader. Contact Exabyte Technical Support (see page iii)  
if your autoloader experiences problems.  
e. Press  
. The system fan status screen appears:  
S y s t e m  
f a n  
i
s
r u n n i n g .  
This screen indicates the current status of the autoloader’s main cooling  
fan:  
ꢀRunning—the system fan is operating normally  
ꢀHas stopped—the system fan is not operating  
Contact Exabyte Technical Support (see page iii) if your autoloader  
experiences problems.  
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VIEWING BASIC TAPE DRIVE INFORMATION  
f. Press  
. The power supply fan status screen appears:  
P o w e r  
s u p p l y  
f a n  
i
s
r u n n i n g .  
This screen indicates the current status of the autoloader’s power supply  
fan:  
ꢀRunning—the power supply fan is operating normally  
ꢀHas stopped—the power supply fan is not operating  
Contact Exabyte Technical Support (see page iii) if your autoloader  
experiences problems.  
5. Press  
(as needed) to return to the Home screen.  
VIEWING BASIC TAPE DRIVE INFORMATION  
To check the tape drive’s firmware code version, serial number, and SCSI ID:  
1. At the Home screen, press , or to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
,
,
2. Press  
or  
until the Status menu appears:  
i e w S t a t u s  
V
a
3. Press  
to see the menu selections, then press  
or  
until the following  
screen appears:  
V
i e w  
D r i v e  
I
n f o r m a t i o n ?  
4. Press  
. The firmware screen appears:  
D r i v e F W l e v e l  
n n n n n n n n n n n n  
a. Press  
. The serial number screen appears:  
D r i v e  
S e r i a l #  
:
n n n n n n n n n n n n  
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b. Press  
. The SCSI ID screen appears:  
D r i v e  
S C S I  
c u r r e n t  
I D :  
n
5. Press  
(as needed) to return to the Home screen.  
VIEWING THE CARTRIDGE INVENTORY AND BAR CODE INFORMATION  
The autoloader maintains a cartridge inventory to keep track of where  
cartridges are located. In performing an inventory, the autoloader checks for  
cartridges in the cells and scans each cartridge’s bar code label. The autoloader  
uses this information to process commands from an application.  
VIEWING THE CARTRIDGE INVENTORY  
A cartridge inventory is automatically performed each time the autoloader is  
powered on, each time a cartridge is inserted or removed from the autoloader,  
and each time a cartridge is loaded or unloaded from the tape drive. You can  
view the cartridge inventory to quickly determine which cells contain  
cartridges and whether a cartridge is loaded in the tape drive.  
To view the cartridge inventory:  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
2. Press  
or  
until the Status menu appears:  
i e w S t a t u s  
V
a
3. Press  
to see the menu selections, then press  
or  
until a screen  
similar to the following appears:  
V
i e w  
I n v e n t o r y :  
– 2 3 4 5 6 7  
D
The numbers in the second line of the screen correspond to cartridge cells.  
If this appears...  
A number (1, 2, 3)  
A dash (–)  
The cell...  
contains a cartridge  
is empty  
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VIEWING THE CARTRIDGE INVENTORY AND BAR CODE INFORMATION  
The character at the right indicates whether the tape drive contains a  
cartridge.  
If this appears...  
D
The tape drive...  
contains a cartridge  
is empty  
A dash (–)  
In the example above, all of the cells except cell 1 contain cartridges. The  
cartridge from cell 1 is loaded in the tape drive.  
4. Press  
. The bar code information screen appears:  
C e l l #  
n
B a r c o d e  
n n n n n n n n  
This screen shows the contents of the bar code label.  
5. Press  
6. Press  
or  
until the number of the cell you want appears.  
(as needed) to return to the Home screen.  
UPDATING THE CARTRIDGE INVENTORY  
Although the autoloader maintains its cartridge inventory automatically, you  
can issue an operator panel command to update the inventory at any time. For  
example, you might want to update the inventory if the bar code scanner has  
had a problem reading a bar code label. If the bar code label screen indicates all  
blanks for a label, you may want to have the autoloader re-do the cartridge  
inventory to see if it can read the label. If the problem still exists, the label may  
need to be replaced.  
To update the cartridge inventory:  
1. At the Home screen, press  
If necessary, enter the operator panel password (see page 42).  
2. Press or until the Command menu appears:  
,
,
, or  
to access the main menus.  
S e l e c t  
a
C o m m a n d  
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CHAPTER 6—VIEWING AUTOLOADER INFORMATION  
3. Press  
to see the menu selections, then press  
or  
until a screen  
similar to the following appears:  
U p d a t e  
I n v e n t o r y  
–
1 2 3 4 5 6 7  
4. Press  
. The autoloader scans each of the cartridge cells and updates the  
cartridge inventory. When the operation is finished, the new inventory  
appears on the screen:  
N e w  
I n v e n t o r y :  
1 2 3 4 5 6 7  
–
5. Press  
(as needed) to return to the Home screen.  
VIEWING CELL STATISTICS  
The autoloader maintains statistics on each cartridge cell, including how many  
times a cartridge has been placed and picked from the cell and how many  
times the autoloader had to retry a place or pick operation.  
To view the cell statistics:  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
2. Press  
or  
until the Status menu appears:  
i e w S t a t u s  
V
a
3. Press  
to see the menu selections, then press  
or  
until the following  
screen appears:  
V
i e w  
a
C e l  
l
I
n f o r m a t i o n ?  
4. Press  
5. Press  
. The cell selection screen appears:  
V
f
i e w  
o r  
I n f o r m a t i o n  
C e l  
l
#
1
or  
until the number of the cell you want appears.  
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VIEWING CELL STATISTICS  
6. Press  
. The total puts screen appears:  
C e l l #  
n
P u t s  
n n n n n n n n  
This screen indicates the total number of times a cartridge has been placed  
(put) into this cell.  
a. Press  
. The put retries screen appears:  
# n  
P u t  
R e t  
r
i e s  
n n n n n n  
Thisscreenindicatesthetotalnumberoftimestheautoloaderhadtoretry  
a put operation at this cell.  
b. Press  
. The total picks screen appears:  
C e l l #  
n
P i c k s  
n n n n n n n n n n  
This screen indicates the total number of times a cartridges has been  
picked from this cell.  
c. Press  
. The pick retries screen appears:  
# n  
P i c k  
R e t  
r
i e s  
n n n n n n  
Thisscreenindicatesthetotalnumberoftimestheautoloaderhadtoretry  
a pick operation at this cell.  
d. Press  
. The next cell selection screen appears. If you want to continue  
viewing statistics for other cells, return to step 5.  
7. Press  
(as needed) to return to the Home screen.  
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CHAPTER 6—VIEWING AUTOLOADER INFORMATION  
VIEWING THE EVENT LOG  
The event log lists any events that prevent an autoloader operation from  
completing (up to 10 events). If you contact Exabyte Technical Support, you  
may be asked to check this history buffer to help troubleshoot a problem.  
To view the event log:  
1. At the Home screen, press  
,
,
, or  
to access the main menus.  
If necessary, enter the operator panel password (see page 42).  
2. Press  
or  
until the Status menu appears:  
i e w S t a t u s  
V
a
3. Press  
to see the menu selections, then press  
or  
until the following  
screen appears:  
V
i e w  
E v e n t  
L o g  
T o t a l  
E v e n t s  
n n  
4. Press  
. The most recent event appears, such as the following example:  
Failed  
command  
Initiator  
Log entry  
#
1 , P ,  
v e  
U N L O A D  
E m p t y  
Failure  
code  
D r  
i
i
s
Initiator: P = Panel, S = SCSI Bus  
5. Press  
6. Press  
or  
to scroll through the events in the log, as necessary.  
(as needed) to return to the Home screen.  
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7
MAINTENANCE  
This chapter describes basic autoloader maintenance tasks that you can  
perform on-site without the aid of a service technician. These tasks include:  
ꢀReplacing the tape drive  
ꢀCleaning the autoloader  
ꢀUpgrading autoloader firmware and creating diagnostic listings via FTP  
ꢀUpgrading autoloader firmware and creating diagnostic listings using  
Exabyte LibTool  
ꢀUpgrading tape drive firmware and creating diagnostic listings using  
Exabyte LTOTool.  
Do not attempt to replace any components in the autoloader, other than the tape  
drive. If you do so, you will void your warranty.  
Caution  
REPLACING THE TAPE DRIVE  
This section describes how to replace the autoloader’s tape drive. You can  
order a new tape drive from Exabyte (see page iii) or from your supplier.  
New tape drives must be specially configured for use in the  
autoloader and must therefore be ordered directly from Exabyte  
or from an Exabyte-approved supplier.  
! Important  
You must replace the installed tape drive with the same  
configuration tape drive, as follows:  
ƒ Full height to full height  
-or-  
ƒ Half height to half height  
You cannot replace a full height with a half height, or vice versa.  
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CHAPTER 7—MAINTENANCE  
PREPARING FOR REPLACEMENT  
Note: If your autoloader is installed in a rack, it is not necessary to remove the  
autoloader from the rack to replace the tape drive. It is also not necessary  
to disconnect the SCSI cable, terminator, or Ethernet cable from the back  
of the autoloader as long as they do not interfere with your access to the  
tape drive.  
To prepare for replacement:  
1. Obtain these tools: a #1 Phillips screwdriver, a #2 Phillips screwdriver, and  
a small flat-blade screwdriver.  
2. Ensure that the environment is free of conditions that could cause  
electrostatic discharge (ESD). If possible, use an antistatic mat and a  
grounded static protection wristband during installation. If a mat and  
wristband are not available, touch a known grounded surface, such as a  
computer’s metal chassis.  
3. Power off the autoloader (press the 0 on the back of the autoloader) and  
disconnect the power cord.  
Before performing any installation or maintenance procedures, be sure that the  
autoloader’s power switch is off and that the power cord is disconnected from the  
autoloader and the outlet.  
Warning  
Warnung  
Advertencia  
Vor der Ausführung von Installations- oder Wartungsarbeiten ist darauf zu achten,  
daß der Autoloader-Netzschalter auf “Aus” gestellt ist und daß das Anschlußkabel  
vom Autoloader und der Steckdose entfernt ist.  
Antes de realizar cualquier procedimiento de instalación o de mantenimiento,  
comprobar que el interruptor de alimentación de la biblioteca está apagado y que  
el cable de alimentación no está enchufado ni a la biblioteca ni a la toma de  
corriente.  
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REPLACING THE TAPE DRIVE  
REMOVING THE TAPE DRIVE  
To remove the tape drive from the autoloader:  
1. Remove the tape drive cover plate—Locate the tape drive cover plate at the  
back of the autoloader (see Figure 7-1).  
Screws  
Tape drive  
cover plate  
Screws  
Figure 7-1 Location of tape drive cover plate  
a. Using a #1 Phillips screwdriver, remove the four screws securing the  
cover plate (see Figure 7-1).  
b. Remove the cover plate and set it and screws aside. Use the small flat  
blade screwdriver to gently pry the cover off, if necessary.  
Serial cable  
SCSI  
cable  
Power  
cable  
Tape drive  
cover plate  
Figure 7-2 Removing the tape drive cover plate to expose the drive cables  
Note: The figures show the autoloader with a full height tape drive installed.  
Follow the same steps for a half height configuration.  
2. Disconnect the cables—Disconnect the power cable, SCSI cable, and serial  
cable from the tape drive (see Figure 7-3).  
a. Route the SCSI cable into the cut-out in the left side of the opening.  
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CHAPTER 7—MAINTENANCE  
b. Route the remaining cables toward the sides of the opening, away from  
the sides of the tape drive.  
Power cable  
SCSI cable  
Serial cable  
Figure 7-3 Disconnecting the cables from the tape drive  
3. Remove the tape drive—Pull the tabs on the tape drive brackets and slide  
the tape drive straight out of the autoloader.  
Tabs  
Figure 7-4 Removing the tape drive  
4. Remove the brackets—Follow these instructions to remove the brackets.  
ꢀHalf height tape drive: Note the orientation of the brackets, then using  
a #1 Phillips screwdriver, remove the two screws from each of the  
brackets attached to the tape drive. Save the brackets and screws to  
attach to the new tape drive.  
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REPLACING THE TAPE DRIVE  
ꢀFull height tape drive: Note the orientation of the brackets, then using a  
#1 Phillips screwdriver, remove the two screws from each of the  
brackets attached to the tape drive (see Figure 7-5). Save the brackets and  
screws to attach to the new tape drive.  
Brackets  
Figure 7-5 Removing the brackets from the tape drive  
INSTALLING THE NEW TAPE DRIVE  
The replacement tape drive must be preconfigured for use in the  
autoloader. Purchase replacement tape drives from Exabyte or an  
Exabyte-approved supplier.  
! Important  
To install the new tape drive:  
1. Remove the faceplate—Follow these steps to remove the faceplate.  
Screw  
Faceplate  
(must be removed)  
Screw  
(one on each side)  
Figure 7-6 LTO full height tape drive with faceplate  
a. Using a #2 phillips screwdriver, remove the three screws securing the  
face plate to the tape drive chassis (see Figure 7-6).  
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CHAPTER 7—MAINTENANCE  
b. Carefully pull the faceplate straight off the tape drive chassis. You may  
need to press the unload button to disengage it from the front of the tape  
drive (see Figure 7-7).  
Unload button  
Figure 7-7 Removing the faceplate from the tape drive chassis  
2. Attach the brackets—Place the tape drive right side up on the work surface  
(the product labels on the tape drive are on the top).  
The screws are not interchangeable. The LTO-2 tape drive uses  
6-32 x 1/4 pan head phillips screws; the LTO-3 uses M3 x 5.5 PH  
phillips screws.  
! Important  
The embossed arrow on the  
end of each bracket points up.  
! Tip  
Arrow  
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REPLACING THE TAPE DRIVE  
ꢀHalf height tape drive: Place the brackets you removed from the original  
half height tape drive on the new half height tape drive. Attach the  
“thick” bracket on the right side of the tape drive–as viewed from the  
back of the tape drive.  
Left bracket  
(thin)  
Right bracket  
(thick)  
Figure 7-8 Attaching the brackets to a half height tape drive  
Note: Make sure that the edges of the brackets are parallel to the edges of  
the tape drive (not at an angle).  
ꢀFull height tape drive: Place the brackets you removed from the original  
full height tape drive on the new full height tape drive. See Figure 7-9 for  
the proper orientation. Attach the “thin” bracket on the right side of the  
tape drive–as viewed from the back of the tape drive.  
Back of  
tape drive  
Right bracket  
(thin)  
Mounting  
holes  
Left bracket  
(thick)  
Figure 7-9 Attaching the brackets to a full height tape drive  
Note: Make sure that the edges of the brackets are parallel to the edges of  
the tape drive (not at an angle).  
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CHAPTER 7—MAINTENANCE  
3. Install the tape drive—With the tape drive right side up, slide it into the  
autoloader as far as it will go without force.  
You must replace the installed tape drive with the same  
configuration tape drive. You cannot replace a full height tape  
drive with a half height tape drive, or vice versa.  
! Important  
ꢀHalf height tape drive—Install in opening. Do NOT remove air block  
plate.  
Air block plate–  
do NOT remove  
Figure 7-10 Half height tape drive installation  
ꢀFull height tape drive—Install as shown.  
Figure 7-11 Full height tape drive installation  
4. Connect the cables—Follow these steps to connect the cables.  
a. Connect the serial cable to the tape drive (see Figure 7-2). The connector  
is keyed to ensure the proper orientation.  
Before connecting the SCSI cable in the following step, make sure that none of the  
pins in the connector are bent.  
Caution  
b. ConnecttheSCSI cable and power cableto the tapedrive. The connectors  
are keyed to ensure the proper orientation.  
c. Route the cables so that they don’t hang below the bottom edge of the  
tape drive (see Figure 7-2).  
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CLEANING THE AUTOLOADER  
5. Complete the installation—With the wide edge of the tape drive cover  
plate toward the bottom, slide the cover plate over the opening in the  
autoloader’s back panel (see Figure 7-1). Make sure that the cables aren’t  
pinched by the cover plate. Insert and tighten the four screws.  
RESUMING OPERATION  
To r e s u m e o p e r a t i o n :  
1. If you disconnected the SCSI cable, terminator, or Ethernet cable from the  
autoloader, reconnect them.  
2. Reconnect the power cord and power on the autoloader, as described on  
page 19.  
The autoloader is now ready to resume operation. The new tape drive  
automatically assumes the SCSI ID of the old tape drive.  
You may want to perform a few cartridge load and unload operations from the  
front panel to ensure that the autoloader and the newly installed tape drive  
are communicating correctly (see page 68). You may also want to back up  
several megabytes of data with the new tape drive and perform a comparison  
check on the backed-up data. This determines whether the software and tape  
drive are communicating properly.  
CLEANING THE AUTOLOADER  
The autoloader’s internal components are lubricated at the factory and should not  
be cleaned or relubricated.  
Caution  
The only autoloader components that should be cleaned are the tape drive  
and the operator panel.  
ꢀInstructions for cleaning the tape drive are provided on page 70.  
ꢀTo clean the LCD, use wipes or cleaners appropriate for LCD screens or  
computer monitors.  
To avoid scratching the LCD, do not use abrasive cleaners, abrasive cleaning  
implements, harsh chemicals, or solvents.  
Caution  
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CHAPTER 7—MAINTENANCE  
FTP—AUTOLOADER FIRMWARE UPGRADE AND DIAGNOSTICS  
Occasionally, Exabyte makes revisions to the autoloader’s internal code  
(firmware). The autoloader’s Remote Management utility contains additional  
firmware for the Ethernet module, which is also revised periodically.  
This section describes how to connect the autoloader to a host computer and  
use an FTP utility to upgrade autoloader firmware and create diagnostic  
listings.  
Note: If you don’t want to use the autoloader’s Remote Management utility, see  
page 102 for information about using Exabyte LibTool to upgrade firmware  
and create diagnostic listings over the SCSI interface.  
ꢀDownloading firmware—You can download new firmware from  
www.exabyte.com/downloads. To upload new firmware to the autoloader,  
you can use the autoloader’s optional Ethernet interface and an FTP utility.  
ꢀCreating a diagnostic listing—If you report a problem to Exabyte Technical  
Support, you may be asked to create a diagnostic listing (also called a dump)  
via FTP. A diagnostic listing is created when you use an FTP utility to send a  
copy of the autoloader’s diagnostic buffer to a host computer. This  
information can be used by support personnel to troubleshoot incidents  
with the autoloader.  
CONNECTING TO THE AUTOLOADER’S FTP INTERFACE  
To use an FTP utility with the autoloader, you must have the following:  
ꢀA Category 5 (100BaseT connection) data-grade cable  
ꢀSoftware that supports RFC 959 file transfer protocol  
ꢀA host computer or network connection that uses a pin-through-hole RJ-45  
shielded Ethernet connector  
To access the autoloader’s FTP interface:  
1. Connect the Ethernet cable as described on page 18, and set Ethernet  
configuration options as described on page 35. Make a note of the  
autoloader’s IP address.  
Note: If you set DHCP on, you can view the current server-assigned IP  
address for the autoloader through the Status menu (see page 79).  
2. From your host computer, activate the FTP utility you are going to use.  
Connect to the autoloader using the autoloader’s current IP address.  
3. Log into the autoloader’s FTP interface using the autoloader’s FTP default  
user name and password:  
User name: anonymous  
Password: Exabyte  
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FTP—AUTOLOADER FIRMWARE UPGRADE AND DIAGNOSTICS  
Note: The user name and password are case-sensitive. If desired, you can  
change the user name and password from their defaults through the  
autoloader’s Remote Management utility (see Chapter 4).  
UPGRADING AUTOLOADER FIRMWARE VIA FTP  
To upgrade the autoloader’s firmware via FTP:  
1. Obtain new firmware for the autoloader. You can download new firmware  
from www.exabyte.com/downloads. The firmware file for the autoloader  
uses the extension .bin. The firmware file for the Ethernet module uses the  
extension .hex.  
Make sure that you select and download the correct firmware  
files. Firmware for other Exabyte products is also on this web site  
and is not compatible with the Magnum 1x7 LTO Autoloader.  
! Important  
2. Connect to the autoloader’s FTP interface by following the instructions in  
the previous section.  
3. Make sure that the FTP file transfer type is set to binary.  
4. Use the ls command to list the files on the autoloader. The autoloader’s  
firmware file is libflash.bin. The Ethernet module’s firmware file is  
enet.hex.  
Note: If desired, you can make a copy of the current firmware file(s) by  
using a “get FTP” command.  
5. If necessary, rename the firmware file(s) you downloaded from  
www.exabyte.com/downloads as follows:  
ꢀAutoloader firmware: Change filename.bin to libflash.bin  
ꢀEthernet module firmware: Change filename.hex to enet.hex. Use  
the FTP command for your utility to transfer the new firmware to the  
autoloader. For example, issue a “put libflash.bin” command.  
The system initiates the firmware upgrade and displays its progress on the  
autoloader’s LCD. When the upgrade has completed successfully, the  
autoloader automatically resets.  
Do not attempt to perform autoloader operations or power down the autoloader  
until after it automatically resets.  
Caution  
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CHAPTER 7—MAINTENANCE  
CREATING A DIAGNOSTIC LISTING VIA FTP  
To create a diagnostic listing via FTP:  
1. Connect to the autoloader’s FTP interface by following the instructions on  
page 100.  
2. Make sure that the FTP file transfer type is set to binary.  
3. Use the FTP command for your utility to get the diagnostic listing. For  
example, issue a ”get libdump.bin” command.  
4. If necessary, specify a destination location (path and filename) for the  
diagnostic listing.  
LIBTOOL—AUTOLOADER FIRMWARE UPGRADE AND DIAGNOSTICS  
You can also use the Exabyte LibTool to upgrade firmware and create  
diagnostic listings over the SCSI interface. Both LibTool and firmware files are  
available at www.exabyte.com/downloads. Refer to the readme file provided  
with the program for installation instructions. Refer to the program’s online  
help for instructions on performing upgrades and diagnostics.  
LTOTOOL—TAPE DRIVE FIRMWARE UPGRADE AND DIAGNOSTICS  
To upgrade firmware and create diagnostic listings for the LTO tape drive,  
download LTOTool from www.exabyte.com/downloads. LTOTool allows you  
to upgrade firmware and perform diagnostics over the autoloader’s SCSI bus.  
Refer to the readme file provided with the program for installation  
instructions. Refer to the program’s online help for instructions on performing  
upgrades and diagnostics.  
Do not upgrade firmware unless Exabyte Technical Support has advised you to do  
Caution  
so. If performed improperly, the upgrade procedure can render your tape drive  
inoperable. Consult with Exabyte Technical Support before performing an  
upgrade.  
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8
TROUBLESHOOTING  
This chapter provides basic troubleshooting information and provides  
suggestions for solving problems that may occur when you are installing and  
operating the autoloader. The Support section of the Exabyte web site,  
www.exabyte.com/troubleshoot, also provides helpful troubleshooting tips.  
AUTOLOADER TROUBLESHOOTING  
AUTOLOADER INSTALLATION  
If the autoloader and backup software are not communicating after  
installation, check the following:  
✔ Power. Is the autoloader’s power cord inserted correctly, and is the power  
switch on?  
✔ SCSI IDs. Make sure that the SCSI IDs you selected for the autoloader and  
tape drive are not the same as the IDs used by any other devices on the SCSI  
bus, including the SCSI adapter card. See page 29 for information about  
setting the SCSI IDs.  
✔ SCSI connections. Make sure that you have securely connected the SCSI  
cable (or cables) and the terminator to the SCSI connectors on the back of the  
autoloader (see page 16). Make sure that the SCSI connections to the host  
computer and other devices on the bus are also secure.  
✔ Host adapter card installation. Make sure that you installed your host  
adapter card correctly. Refer to the documentation that came with your card  
for installation and troubleshooting instructions. Pay special attention to  
steps for setting various jumpers and switches on the card. Make sure that  
the card is properly seated.  
✔ SCSI Controller Type. Make sure that the SCSI controller is an LVD,  
non-RAIDcontroller. Exabytedoesnotsupportthe useofautoloadersortape  
devices on RAID controllers.  
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✔ LVD SCSI devices. Because the autoloader is an LVD (low-voltage  
differential) device, all other devices on the SCSI bus should also be LVD.  
These devices include the controller cards, terminators, and any other  
devices on the bus. Do not mix LVD and HVD devices on the same bus.  
Note: Although Ultra-2 and Ultra-3 LVD SCSI are compatible with  
single-ended SCSI, Exabyte does not support the use of an LVD  
autoloader on a single-ended SCSI bus.  
✔ SCSI cable lengths. Make sure that the cabling for the SCSI bus attached to  
the autoloader does not exceed the maximum length restriction (see page 16).  
✔ Termination. Make sure that the SCSI bus is properly terminated (see  
page 15). If another device previously terminated the SCSI bus and is no  
longer at the physical end of the bus, be sure to remove the terminator from  
that device.  
Both LTO-2 and LTO-3 SCSI tape drives require an Ultra 3 or  
! Important  
LVD 160 terminator to function properly on the SCSI bus. An  
inadequate terminator will result in various SCSI bus issues,  
including bus hangs and Read/Write failures.  
✔ Compatibility. Make sure that your autoloader and tape drive are  
compatible with the backup software you plan to use. Check  
www.exabyte.com/support/online/documentation/compatibility.cfm for  
compatibility information.  
✔ Software installation. Make sure that your application software is installed  
correctly. (Refer to your software documentation.) Pay special attention to  
steps that describe how to configure the software for use with the autoloader  
and tape drive.  
✔ Driver installation. Refer to the installation instructions for your backup  
application regarding medium changer and tape drive drivers.  
ꢀMake sure that the driver for your controller card is installed. Refer to the  
installation instructions for the controller card.  
ꢀMake sure that the appropriate drivers for the Magnum 1x7 LTO  
Autoloader and LTO tape drive are installed.  
Notes: Driver installation may not be necessary and depends on the backup  
application that you use in your system. Refer to the installation  
instructions for your backup application for verification.  
LTO drivers for Windows native backup application are available as a  
free download from  
www.exabyte.com/support/online/documentation/compatibility.cfm.  
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AUTOLOADER TROUBLESHOOTING  
✔ Control mode. Make sure that the control mode is set correctly.  
ꢀUse Random mode (the default) with an application that controls the  
autoloader.  
ꢀOnly use Sequential mode if you plan to operate without autoloader  
software. In Sequential mode, the autoloader automatically processes  
cartridges in sequential order without direction from an application. See  
page 38 for more information about Sequential operation.  
✔ Hardware operation. You can verify that the autoloader hardware is  
operating using the following methods:  
ꢀUse the autoloader’s Diagnostics menu (under Demo Mode) to move  
cartridges from random cells in and out of the tape drive. See page 75 for  
instructions.  
ꢀUse the autoloader’s Command menu to import or export cartridges,  
and to move specific cartridges into and out of the tape drive. See  
page 64 for instructions.  
ꢀUse LibTool to display the current inventory of cartridges, and to move  
cartridges into and out of the tape drive. Refer to the program’s online  
help for instructions on performing upgrades and diagnostics.  
LibTool is available as a free download from  
www.exabyte.com/downloads.  
If the autoloader reports an error during any of these tests, use LibTool to  
obtain a diagnostic log from the autoloader immediately after the error is  
reported (see page 102). Alternatively, if your autoloader is equipped with  
the optional Ethernet port, you can use FTP to obtain a diagnostic log from  
the autoloader (see page 100). Exabyte Technical Support can examine the  
log to determine the nature of the reported error.  
After checking the items above, reset the autoloader as  
described on page 74.  
! Important  
AUTOLOADER OPERATION  
If the autoloader has been successfully operating in the past, but is now  
experiencing problems, check the following:  
✔ Control mode. If you are using application software to control the  
autoloader, you must set the control mode to Random. Use Sequential mode  
only if you are operating without autoloader software. See page 38.  
✔ Autoloader functions. You can use the selections in the Diagnostics menu to  
check specific autoloader functions. See page 77 for instructions.  
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✔ Hardware operation. You can verify that the autoloader hardware is  
operating using the following methods:  
ꢀUse the autoloader’s Diagnostics menu (under Demo Mode) to move  
cartridges from random cells in and out of the tape drive. See page 75 for  
instructions.  
ꢀUse the autoloader’s Command menu to import or export cartridges,  
and to move specific cartridges into and out of the tape drive. See  
page 64 for instructions.  
ꢀUse LibTool to display the current inventory of cartridges, and to move  
cartridges into and out of the tape drive. Refer to the program’s online  
help for instructions on performing upgrades and diagnostics  
LibTool is available as a free download from  
www.exabyte.com/downloads.  
If the autoloader reports an error during any of these tests, use LibTool to  
obtain a diagnostic log from the autoloader immediately after the error is  
reported (see page 102). Alternatively, if your autoloader is equipped with  
the optional Ethernet port, you can use FTP to obtain a diagnostic log from  
the autoloader (see page 100). Exabyte Technical Support can examine the  
log to determine the nature of the reported error.  
✔ Hardware servo error. Ifyour autoloader is reporting a hardware servo error,  
check the following:  
ꢀMake sure that the autoloader is either installed in a rack or is resting on  
a hard, flat surface.  
ꢀMake sure that there is nothing resting or pressing on the top of the  
autoloader.  
ꢀMake sure that the autoloader is not oriented on its side.  
ꢀMake sure that the autoloader has the latest version of firmware  
installed. Firmware upgrade instructions begin on page 100.  
ꢀMake sure that the cartridge carousel can turn smoothly, as follows:  
1. Power off the autoloader and manually open the door (see page 67  
for instructions).  
2. Insert your hand through the door and gently turn the carousel in  
either direction to turn it.  
3. If the carousel does not turn, remove the tape drive from the  
autoloader (see page 93) to determine if there is a cartridge  
extending from the tape drive and blocking the rotation of the  
carousel. Remove the cartridge and reinstall the tape drive.  
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TAPE DRIVE TROUBLESHOOTING  
If you are unable to resolve the problem, use LibTool to obtain a diagnostic  
log from the autoloader immediately after the error is reported (see  
page 102). Alternatively, if your autoloader is equipped with the optional  
Ethernet port, you can use FTP to obtain a diagnostic log from the  
autoloader (see page 100). Exabyte Technical Support can examine the log  
to determine the nature of the reported error.  
✔ Firmware level. Make sure that your autoloader and tape drive contain the  
latest versions of firmware.  
ꢀTo check the autoloader’s code level, see page 79.  
ꢀTo check the tape drive’s code level, see page 85.  
ꢀTo determine whether you have the latest version of firmware, check the  
Exabyte web site at www.exabyte.com/downloads.  
TAPE DRIVE TROUBLESHOOTING  
TAPE DRIVE OPERATION  
Refer to the tape drive product manual for detailed tape drive troubleshooting  
information. If you have been successfully operating the application software  
and autoloader in the past, but are now experiencing problems reading and  
writing data, check the following:  
✔ Write-protect switch. If you are writing data, make sure that the cartridge is  
write-enabled (see page 63).  
✔ Cartridge type. Use the appropriate cartridges for your tape drive. See  
page 63 for information about selecting cartridges.  
✔ Cartridge age. If the cartridge has been in use for a long time or if it has been  
used frequently, try using a new cartridge.  
✔ Cleaning. Clean the tape drive as described on page 70.  
TAPE DRIVE FAILS WITH SPORADIC ERRORS.  
✔ Terminator. Check the terminator used on the tape drive.  
Both LTO-2 and LTO-3 tape drives require an Ultra 3 or  
! Important  
LVD 160 terminator to function properly on the SCSI bus. An  
inadequate terminator will result in various, sporadic SCSI bus  
issues, including bus hangs and Read/Write failures.  
Both LTO-2 and LTO-3 tape drives are Ultra 160 SCSI devices and require a  
minimum Ultra 160 non-RAID SCSI card, Ultra 160 rated cabling, and an  
Ultra 160 Active terminator. Cabling and termination rated higher (Ultra  
320, for example) is also acceptable.  
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If you install either an LTO-2 or LTO-3 tape drive in the autoloader, you  
must connect the correct terminator to avoid the above issues. The  
terminator must be a high-quality active LVD terminator that complies with  
the SCSI-3 specification. An appropriate terminator will be stamped with  
Ultra 3 or LVD 160, as well as “Active Negation.”  
Failure symptoms include:  
ꢀRead/Write failure  
ꢀBus hangs  
ꢀConnectivity issues—tape drive not seen on bus or drops off bus  
ꢀCommand failures—commands to this device may fail while commands  
to other devices on the bus may work properly  
BACKUP SOFTWARE REPORTS AN ERROR  
Your backup software may report an error as a result of a failure to  
communicate with the tape drive or autoloader, a failure by the tape drive to  
write or read data, or because of a software configuration issue.  
FAILURE TO COMMUNICATE WITH THE TAPE DRIVE  
Communication problems on the SCSI bus may be reported by the backup  
application as resets, a loss of communication with the tape drive or  
autoloader, failure to detect the tape drive, I/O device errors, or parity errors.  
These types of errors may occur intermittently.  
ꢀIf you have a SCSI autoloader, check the autoloader’s installation on the  
SCSI bus, described in “Connecting the Autoloader to SCSI” on page 15.  
If you have an Ethernet connection to your autoloader, check the  
autoloader’s Ethernet connection, described in “Connecting the  
Autoloader to Ethernet” on page 18.  
ꢀUse LibTool and LTOTool to capture the diagnostic logs from the autoloader  
and the tape drive immediately after an error is reported by your backup  
software. See “Advanced Troubleshooting” on page 112 for information.  
Technical Support can examine the log to determine the nature of the  
reported error.  
FAILURE BY THE TAPE DRIVE TO WRITE OR READ DATA  
If your backup software reports a media error, one of the following situations  
may have occurred:  
ꢀThe tape drive needs cleaning (see “Cleaning the Tape Drive” on page 70).  
Always try cleaning the tape drive before you assume the cartridge is bad.  
Be sure to use an LTO Cleaning Cartridge.  
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BACKUP SOFTWARE REPORTS AN ERROR  
ꢀThe cartridge needs to be replaced. Try using a different cartridge for the  
backup, making sure that the tape is not written in an unsupported format.  
Mark any cartridge that fails. If you notice that the same cartridge results in  
multiple failures, replace the cartridge.  
ꢀThe backup software has attempted to append data to a cartridge that  
previously failed. If a write media error previously occurred on the tape, the  
tape drive cannot append data at the point where the write media error  
occurred. You can attempt to overwrite the tape, but any attempt to append  
data will fail.  
ꢀIf you are trying to write data, the cartridge may be write-protected. Check  
the switch on the edge of the cartridge (see Figure 5-3 on page 63).  
If the switch...  
the tape is...  
write-protected  
write-enabled  
does not cover the opening  
covers the opening  
Use a pen or small screwdriver to move the switch.  
ꢀIf you used an application other than your normal backup software to write  
data to the tape, your backup software may report that it does not recognize  
the tape. For example, if you have used LTO Tool to write and read test data,  
the test tape will not be “recognized” by your backup software. Perform a  
tape erase using either LTOTool or your backup software.  
BACKUP SOFTWARE CONFIGURATION ISSUES  
If you suspect an issue with the backup software configuration, use LibTool  
and LTOTool to first confirm that the autoloader and tape drive are working  
properly. Download and install LibTool and LTO tool from  
www.exabyte.com/downloads.  
Use LibTool to:  
ꢀDetect the autoloader  
ꢀView the autoloader’s cartridge inventory  
ꢀMove tapes into and out of the tape drive  
Use LTOTool to:  
ꢀDetect the tape drive  
ꢀPerform a Read/Write test  
The readme file that accompanies the program (or the online help for the  
Windows version) provides instructions for using LibTool and LTOTool.  
For any questions regarding software configuration, contact your software  
provider.  
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CHAPTER 8—TROUBLESHOOTING  
BEFORE CONTACTING TECHNICAL SUPPORT  
Before contacting Exabyte Technical Support, complete the following steps to  
gather all of the required information. Having this information available  
before you call Technical Support will allow your representative to help you as  
efficiently as possible. When you have all of the required information, see  
“Contacting Exabyte” on page iii to contact Technical Support.  
AUTOLOADER AND TAPE DRIVE INFORMATION  
ꢀAutoloader serial number and firmware level. What is the autoloader’s  
serial number? What version of firmware is currently loaded in the  
autoloader?  
ꢀCheck www.exabyte.com/downloads for the latest release of Magnum  
1x7 LTO Autoloader firmware.  
ꢀUse the operator panel to display information about the autoloader (see  
“Viewing Basic Autoloader Information” on page 79).  
ꢀIf your autoloader is not at the latest firmware level, use LibTool to  
update the firmware (see “LibTool—Autoloader Firmware Upgrade and  
Diagnostics” on page 102).  
ꢀTape drive serial number and firmware level. What is the tape drive’s serial  
number? What version of firmware is currently loaded in the tape drive?  
ꢀCheck www.exabyte.com/downloads for the latest release of LTO tape  
drive firmware.  
ꢀUse the operator panel to display information about the tape drive (see  
“Viewing BAsic Tape Drive Information” on page 85).  
ꢀIf your LTO tape drive is not at the latest firmware level, use LTOTool to  
update the firmware (see “LTOTool—Tape Drive Firmware Upgrade and  
Diagnostics” on page 102).  
SCSI BUS INFORMATION  
ꢀSCSI host bus adapter make and model. What is the make and model of  
SCSI host bus adapter connected to the autoloader? Make certain that the  
SCSI adapter is LVD and that any necessary drivers for the controller are  
installed.  
Note:Exabyte does not support using the autoloader on a RAID controller or  
on a single-ended controller.  
ꢀSCSI bus configuration. What is the configuration of the SCSI bus used by  
the autoloader?  
ꢀAre other SCSI devices attached to the SCSI bus?  
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ꢀWhat are the SCSI IDs of all devices attached to the same bus (both  
internal and external devices)?  
ꢀIs the SCSI bus terminated at the physical end of the bus?  
ꢀWhat is the total SCSI cable length for all devices (both internal and  
external devices) on the SCSI bus? See page 16 for information about  
determining the total SCSI bus length.  
ꢀCheck all SCSI cable connectors for bent pins and confirm that all  
connectors are firmly seated.  
OPERATING SYSTEM INFORMATION  
ꢀOperating system. What operating system are you using? Are all current  
patches installed?  
ꢀDevice drivers. Are the appropriate drivers installed for the SCSI host bus  
adapter? Refer to the installation instructions for your SCSI host bus adapter  
card.  
BACKUP APPLICATION INFORMATION  
ꢀBackup application name and version. What backup application are you  
using?  
ꢀCompatibility. Does your application support the Magnum 1x7 LTO  
Autoloader? Refer to the supported hardware devices list from the  
application provider. See “Changing the Emulation Mode” on page 31 for  
information.  
ꢀDevice drivers. Are the appropriate drivers installed for the tape drive and  
for the autoloader?  
Note: Driver installation may not be necessary and depends on the backup  
application that you use in your system. Refer to the installation  
instructions for your backup application for verification.  
Driver installation information is available at:  
www.exabyte.com/support/online/kb/index.cfm.  
ꢀBackup application log files. Have the log files from your backup  
application ready to send to Technical Support.  
DIAGNOSTIC INFORMATION  
ꢀAutoloader test results. Use LibTool to test moving tapes in and out of the  
tape drive, then capture a diagnostic log of the autoloader. Have the log file  
ready to send to technical support.  
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ꢀTape drive test results. Use LTOTool and run a Write/Read test of the tape  
drive and then capture the diagnostic log from the tape drive and save it to  
a file.  
ꢀIf the LTOTool Write/Read test reports an error, clean the tape drive and  
run the test again on a new tape.  
ꢀHave the diagnostic log file ready to send to Technical Support. Refer to  
the readme file or on-line help available with the LTOTool for detailed  
instructions.  
ꢀDiagnostic log taken after an error. Capture diagnostic logs from both the  
tape drive and from the autoloader immediately after your backup  
application reports an error.  
ꢀUse LTOTool to capture the diagnostic log from the tape drive.  
ꢀUse LibTool to capture a diagnostic log from the autoloader.  
ꢀAlternatively, if your autoloader includes the Remote Management  
option, you can use it to capture the diagnostic log from the autoloader.  
ADVANCED TROUBLESHOOTING  
If you report a problem to Exabyte Technical Support, you may be asked to  
create a diagnostic listing. Use one of the following options for creating a  
diagnostic listing.  
To create diagnostic listings for:  
ꢀThe autoloader—use Exabyte LibTool.  
ꢀLibTool is available as a free download at www.exabyte.com/downloads.  
ꢀSee “LibTool—Autoloader Firmware Upgrade and Diagnostics” on  
page 102 for instructions.  
ꢀThe tape drive—use Exabyte LTOTool  
ꢀLTOTool is available as a free download at  
www.exabyte.com/downloads.  
ꢀSee “LTOTool—Tape Drive Firmware Upgrade and Diagnostics” on  
page 102 for instructions.  
ꢀThe autoloader using Ethernet—use the autoloader’s Remote Management  
utility  
ꢀSee “FTP—Autoloader Firmware Upgrade and Diagnostics” on page 100  
for instructions.  
To report a problem to Exabyte Technical Support, see page iii.  
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9
SHIPPING THE AUTOLOADER  
This chapter describes the process of returning the autoloader for service.  
If you need to return the autoloader for service, first contact your service  
provider. If your service provider instructs you to return the autoloader  
directly to Exabyte, contact Exabyte Technical Support (see page iii) to obtain a  
Return Materials Authorization (RMA) number and the shipping address.  
When you have the RMA number, follow these instructions.  
PREPARING THE AUTOLOADER FOR SHIPPING  
To prepare the autoloader for shipping:  
1. Remove all of the cartridges from the autoloader. (See page 66 for  
instructions.) Make sure that the tape drive does not contain a cartridge.  
2. Power off the autoloader.  
3. Remove the following from the autoloader:  
ꢀPower cord  
ꢀEthernet cable  
ꢀSCSI cables  
ꢀSCSI terminator  
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REMOVING THE AUTOLOADER FROM THE RACK  
If the autoloader is installed in a rack, remove it as described below.  
Do not ship the rack-mounting hardware if you are returning the  
autoloader for service.  
! Important  
1. From the back of the rack, use a #1 Phillips screwdriver to remove the two  
screws that secure the autoloader to the rails (see Figure 9-1). Save the  
screws.  
Remove this screw  
(one each side)  
Figure 9-1 Removing the screws securing the autoloader to the rails  
2. From the front of the rack, slide the autoloader forward and out of the rack  
(see Figure 9-2).  
Figure 9-2 Removing the autoloader from the rack  
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REPLACING THE SHIPPING KEY  
REPLACING THE SHIPPING KEY  
Before packing the autoloader, slide the small metal shipping key into the slot  
in the top of the autoloader. This locks the cartridge loader in place and  
prevents it from moving during shipping (see Figure 9-3). Secure the shipping  
key with tape.  
Insert shipping key here  
Figure 9-3 Placing the shipping key  
PACKING THE AUTOLOADER  
Use the original packing materials (shipping box, foam cushions, foam spacers,  
and antistatic bag) to pack the autoloader. You will also need packing tape.  
To avoid damaging the autoloader and voiding your warranty, be sure to use the  
original shipping materials (or replacement materials obtained from your vendor)  
when repacking and shipping the autoloader. Do not use the shipping box and  
packing materials to ship items other than the autoloader and its accessories.  
Caution  
To pack the autoloader:  
1. Place the autoloader inside its antistatic bag (see Figure 9-4). Tape the bag  
closed.  
Figure 9-4 Autoloader in antistatic bag  
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2. Put the foam cushions on the sides of the autoloader, as shown in Figure 9-5  
and Figure 9-6.  
Figure 9-5 Installing the first foam packing piece  
Figure 9-6 Foam packing pieces on both sides of autoloader  
3. If you are shipping the accessory kit with the autoloader, set the accessory  
kit box into the center of the shipping carton, as shown in Figure 9-7.  
Do not ship accessories such as the power cord, Ethernet cable,  
! Important  
SCSI cables, and terminator if you are returning the autoloader for  
service. Include these items only if you are sending the autoloader  
to a new location.  
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PACKING THE AUTOLOADER  
Figure 9-7 Accessory kit in shipping box  
4. Set the autoloader into the shipping box so that it straddles the accessory  
box, as shown in Figure 9-8. Place the foam spacers on each end of the  
autoloader, as shown.  
Foam spacers  
Figure 9-8 Autoloader in shipping box with end spacers  
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CHAPTER 9—SHIPPING THE AUTOLOADER  
5. Place the foam pads over the foam cushions, as shown in Figure 9-9.  
Figure 9-9 Autoloader in shipping box with top foam pads  
6. If you are shipping the rail kit with the autoloader, set the rail kit box into  
the center of the shipping carton on top of the foam pads, as shown in  
Figure 9-7.  
Do not ship the rail kit if you are returning the autoloader for  
service. Pack the rail kit with the autoloader only if you are sending  
the autoloader to a new location.  
! Important  
Figure 9-10 Accessory kit in shipping box (do not ship accessory kit if returning  
autoloader for service)  
7. Place any necessary paperwork on top of the autoloader.  
8. Close and seal the box.  
9. Place the shipping label on the box.  
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A
SPECIFICATIONS  
This appendix provides the following information about the autoloader:  
ꢀStorage capacity  
ꢀSize and weight  
ꢀPerformance specifications  
ꢀPower specifications  
ꢀEnvironmental specifications  
ꢀSafety and regulatory agency compliance  
STORAGE CAPACITY  
The maximum storage capacity of the autoloader depends on the type and  
number of cartridges installed, as shown in Ta b l e A - 1 .  
Table A-1 Maximum autoloader storage capacity  
DataCartridge  
Type  
Maximum Capacity per  
Maximum Autoloader  
Capacity (7 Data Cartridges )  
a
a
Cartridge  
LTO-1  
LTO-2  
LTO-3  
200 GB  
400 GB  
800 GB  
1.4 TB  
2.8 TB  
5.6 TB  
a
Assuming a 2:1compression ratio. Actual compressed capacity varies depending on the type of data being  
recorded and the system configuration  
SIZE AND WEIGHT  
Ta bl e A - 2 lists the autoloader’s dimensions and weight.  
Table A-2 Autoloader dimensions and weight  
a
Dimensions (L x W x D)  
71.12 cm x 44.6 cm x 8.8 cm  
(28.0 x 17.6 x 3.5 inches)  
Weight  
20.1 kg (44.4 lb) with no cartridges installed  
21.6 kg (47.6 lb) with 7 cartridges installed  
a
Dimension from front rail mount to rear of chassis. Front bezel extends forward and additional 2.0 to  
2.5 cm (0.8 to 1.0 inch).  
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APPENDIX A—SPECIFICATIONS  
PERFORMANCE SPECIFICATIONS  
This section describes the performance specifications for the autoloader.  
DATA TRANSFER RATE  
The data transfer rate for the autoloader depends on the model of tape drive  
installed, as shown in Ta b l e A - 3 .  
Table A-3 LTO Ultrium tape drive transfer rate and capacity  
Tape Drive  
Maximum Data Transfer Rate  
a
LTO Ultrium 2 26.6 MB per second (native), 187.2 GB per hour (compressed )  
b
c
a
LTO Ultrium 3  
80 MB per second (native), 576 GB per hour (compressed )  
a
LTO Ultrium 3  
60 MB per second (native), 432 GB per hour (compressed )  
a
Assuming a 2:1 compression ratio. Actual compressed transfer rate varies depending on the type of data  
being recorded and the system configuration.  
b
When attached to an Ultra160 SCSI bus. All sustained data rates are dependent on the capabilities of the  
SCSI bus (for example, an Ultra2 SCSI bus is limited to less than 40 MB/second).  
This data is for the IBM full height LTO Ultrium 3 tape drive. For additional information, see  
www.storage.ibm.com/tape/lto/oem/index.html.  
c
This data is for the Hewlett Packard half height LTO Ultrium 3 tape drive. For additional information, see  
www1.hp.com/storage/tapestorage.html.  
TAPE DRIVE PERFORMANCE  
When installed in the autoloader, the tape drive performs within its  
specifications. For more information about tape drive performance  
specifications, refer to the LTO Ultrium documentation available from:  
ꢀHewlett-Packard—www1.hp.com/storage/tapestorage/ultriumdrives.html  
ꢀIBM—www.storage.ibm.com/tape/lto/oem/index.html  
AUTOLOADER POWER-ON SEQUENCE TIME  
Each time the autoloader is powered on, it performs a sequence of activities.  
During its power-on sequence, the autoloader:  
ꢀPerforms a power-on self-test (POST)  
ꢀRuns self-diagnostics  
ꢀEstablishes communication with the tape drive  
ꢀVerifies the SCSI IDs  
ꢀPerforms a cartridge inventory  
The time required for the power-on sequence is measured from the time  
power is applied until the autoloader indicates ready status.  
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PERFORMANCE SPECIFICATIONS  
The autoloader’s power-on sequence time is approximately:  
ꢀ60 seconds when the autoloader contains seven cartridges with bar code  
labels.  
ꢀ160 seconds when the autoloader contains seven cartridges without bar  
code labels.  
CARTRIDGE INVENTORY TIMES  
An application can issue a command to the autoloader to check all cells for  
cartridges and scan bar code labels. After checking the cells, the autoloader  
updates its cartridge inventory.  
The average cartridge inventory time for 7 cartridges is approximately:  
ꢀ35 seconds when the autoloader contains seven cartridges with bar code  
labels.  
ꢀ130 seconds when the autoloader contains seven cartridges without bar  
code labels.  
Whenever a cartridge is inserted or removed through the cartridge access port,  
the autoloader performs a cartridge inventory on the affected cell.  
The average time for an individual cartridge cell inventory is:  
ꢀ5 seconds when the cartridge has a bar code label.  
ꢀ20 seconds when the cartridge does not have a bar code label.  
MOVE COMPLETE TIME  
Move complete time is the time it takes the autoloader to remove a cartridge  
from the tape drive, return it to its cell, position a different cell in front of the  
tape drive, and load the new cartridge into the tape drive.  
Move complete time is measured from the time the autoloader receives the  
move command to the time the autoloader returns status to the initiator  
indicating that the move is complete. The average move complete time is  
approximately 26 seconds.  
RELIABILITY  
The mean cycles between failures (MCBF) for the autoloader is 250,000 cycles.  
This value does not include failures attributable to the tape drive or cartridges.  
During one full cycle, the autoloader completes the following actions:  
ꢀPicks a cartridge from the tape drive  
ꢀPlaces the cartridge in its cell  
ꢀPositions a different cell in front of the tape drive  
ꢀLoads the new cartridge into the tape drive  
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APPENDIX A—SPECIFICATIONS  
POWER SPECIFICATIONS  
This sections describes the following power specifications for the autoloader:  
ꢀAC input voltages and power consumption  
ꢀPower cord specifications  
AC INPUT VOLTAGES AND POWER CONSUMPTION  
The autoloader includes an internal power supply that is capable of accepting  
100 to 240 VAC at 50 or 60 Hz. The autoloader has automatic AC input voltage  
selection. The autoloader is capable of continuous operation when the AC  
power experiences intermittent operation, voltage surges, and voltage spikes.  
The maximum operating power consumption for the autoloader is  
70 Watts RMS.  
POWER CORD SPECIFICATIONS  
The autoloader is shipped with two power cords: One for use in the US and  
Canada, and one for use in Europe.  
The US/Canada power cord is a 2.3-meter (7.5-foot), three-conductor, 18 AWG  
power cord for 120-volt use. The power cord has a molded NEMA 5-15P male  
connector on one end and a molded IEC 320/EN60320 female connector on the  
other end. The power cord is UL Listed and CSA Certified.  
The European power cord is a 2.5-meter (8.2-foot) power cord for 230 to  
250-volt use. The power cord has a CEE 7 Standard VII, dual earthing male  
connector on one end, and an IEC 320 C13 female connector on the other end.  
The cordage is CENELEC HD-21. The power cord is VDE approved.  
Requirements for International 220 VAC Power Cord  
If you plan to use the autoloader in a location other than the US/Canada or  
Europe, you must supply a power cord that meets the following specifications:  
ꢀThe power cord must have a grounded attachment plug of the proper type,  
rating, and safety approval for the intended country.  
ꢀThe power cord must have an IEC 320/EN60320 female connector on one  
end.  
ꢀThe cordage must be harmonized to CENELEC publication HD-21. The  
electrical characteristics and rating must be minimum H05VVF3G1.00 (10 A).  
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ENVIRONMENTAL SPECIFICATIONS  
ENVIRONMENTAL SPECIFICATIONS  
This section describes the following environmental specifications for the  
autoloader:  
ꢀGeneral environmental specifications  
ꢀParticulate contamination limits  
ꢀAcoustic noise limits  
ꢀShock and vibration limits  
GENERAL ENVIRONMENTAL SPECIFICATIONS  
Ta bl e A - 4 lists general environmental specifications for the autoloader.  
Table A-4 Environmental specifications  
Specification Operating  
b
Storage or  
a
d
Transportation  
c
Non-Operating  
e
Ambient  
+10° C to +40° C  
–40° C to +65° C  
–40° C to +65° C  
Temperature Range (+50° F to +104° F)  
(–40° F to +150° F)  
(–40° F to +150° F)  
Temperature  
Variation  
1° C per minute;  
max 10° C per hour  
1° C per minute;  
max 20° C per hour  
1° C per minute;  
max 20° C per hour  
f
(Thermal Gradient)  
(2° F per minute;  
(2° F per minute;  
(2° F per minute;  
max 18° F per hour)  
max 36° F per hour)  
max 36° F per hour)  
Relative Humidity  
20% to 80%  
Non-condensing  
10% to 90%  
Non-condensing  
10% to 90%  
Non-condensing  
Wet Bulb  
Altitude  
26° C (79° F) max  
29° C (84° F) max  
29° C (84° F) max  
–304.8 m to +3,048 m  
(–1,000 ft to +10,000 ft)  
–304.8 m to +3,048 m –304.8 m to +12,192 m  
(–1,000 ft to +10,000 ft) (–1,000 ft to +40,000 ft)  
a
These measurements assume that the autoloader is installed in accordance with the instructions in this manual.  
b
The autoloader is in its original packaging. The packaging is designed to protect the autoloader from condensation caused by extreme  
temperature variations (15° C or more). When the autoloader is moved from a cold storage environment to a warm operating  
environment, it must be acclimated in its packaging for at least 12 hours before opening to prevent serious condensation damage  
from occurring.  
c
The autoloader has been unpacked.  
d
e
The autoloader has not been unpacked. The transportation period does not exceed 72 hours.  
The upper ambient operating temperature limit of +40° C (+104° F) is specified at +914.4 m (+3,000 feet), derated linearly to +24° C  
(+75.2° F) at +3,048 m (+10,000 feet).  
f
The data cartridges’ temperature and humidity must be allowed to stabilize in the specified ambient environment for 24 hours.  
PARTICULATE CONTAMINATION LIMITS  
The ambient operating environment for the autoloader should not exceed the  
particulate counts specified for the tape drive. For more information, refer to  
the LTO Ultrium tape drive documentation available from the IBM web site at  
www.storage.ibm.com/tape/lto/oem/index.html.  
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APPENDIX A—SPECIFICATIONS  
ACOUSTIC NOISE LIMITS  
The overall, averaged A-weighted sound pressure level (in decibels) for the  
autoloader does not exceed the upper limits specified in Table A -5.  
Table A-5 Acoustic noise limits  
a
Operating Mode  
L
pA  
The autoloader is powered on and idle.  
50 dBA  
b
The carousel or cartridge loader is moving and  
the tape drive is operating in streaming mode.  
60 dBA  
a
L
is the average A-weighted sound pressure level over the following frequency range: 5 Hz to  
pA  
12.5 KHz.  
b
Represents a maximum sustained operational level.  
SHOCK AND VIBRATION LIMITS  
The autoloader will operate normally after experiencing shock loads as  
specified in Table A -6. The operating shock levels indicate how much shock  
the autoloader can withstand while the enclosed tape drive is reading and  
writing data. The non-operating and storage shock levels indicate how much  
shock the autoloader can withstand when it is not operating. After  
experiencing this amount of shock, the autoloader will operate normally.  
Table A-6 Shock limits  
Operating  
Random vibration at 1 Hz – 400 Hz @ 0.3 Grms, 20 minutes per axis.  
Swept Sine 5 Hz – 500 Hz – 5 Hz @ 0.75 g, 1 octave per minute, 3 sweeps per axis  
3 g, 5 ms half sine, 20 shocks each side  
Non-Operating  
Random vibration at 1 Hz – 400 Hz @ 1.06 Grms, 20 minutes per axis.  
Swept Sine 5 Hz – 500 Hz – 5 Hz @ 0.75 g, 1 octave per minute, 3 sweeps per axis  
30 g, 11 ms half sine, 3 shocks per side, 18 total  
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SHIPPING SPECIFICATIONS  
SHIPPING SPECIFICATIONS  
The autoloader’s shipping carton passes the tests described in International  
Safe Transit Association (ISTA) Procedure 2A.  
Ta bl e A - 7 lists the weight and dimensions of the autoloader packed for  
shipping. Packaging includes rackmounting kit, power cord, quick start guide,  
product manual, and product CD.  
Table A-7 Shipping weight and dimensions  
Shipping Weight  
Dimensions (Length x Width x Depth)  
30.0 kg (66 lb)  
88.9 x 57.2 x 22.9 cm (35.0 x 22.5 x 9.0 inches)  
If you need to re-pack and ship the autoloader, refer to the packing instructions in  
Chapter 9. To avoid damaging the autoloader, use the original shipping carton and  
packing materials (or replacement packaging obtained from your vendor). The  
shipping carton and packing materials are not intended to be used for shipping  
items other than or in addition to the autoloader and its accessories.  
Caution  
SAFETY AND REGULATORY AGENCY COMPLIANCE  
The Magnum 1x7 LTO Autoloader complies with the safety and regulatory  
agency standards listed below when installed in accordance with this manual.  
UNDERWRITERS LABORATORY  
The Magnum 1x7 LTO Autoloader is listed by Underwriters Laboratories, Inc.  
Representative samples of this product have been evaluated by UL and meet the  
applicable U.S. and Canadian safety standards.  
GS  
The GS Mark for the Magnum 1x7 LTO Autoloader demonstrates that it has met the  
requirements of EN60950-1:2001  
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APPENDIX A—SPECIFICATIONS  
UNITED STATES: FCC DECLARATION OF CONFORMITY  
We declare under our sole responsibility that:  
Product Name: Magnum 1x7 LTO Autoloader  
To which this declaration relates, is in conformity with the following standard(s) or  
other normative documents:  
ANSI C63.4-1992 Methods of Measurement  
Federal Communications Commission 47 CFR Part 15, Subpart B  
15.107 (b) Class A Conducted Limits  
15.109 (b) Class A Radiated Emission Limits  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:  
(1) This device may not cause harmful interference, and (2) This device must accept any interference  
received, including interference that may cause undesired operation.  
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant  
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful  
interference when the equipment is operated in a commercial environment. This equipment generates,  
uses, and can radiate radio frequency energy and, if not installed and used in accordance with this manual,  
may cause harmful interference to radio communications. Operation of this equipment in a residential area  
is likely to cause harmful interference in which case the user will be required to correct the interference at  
his own expense.  
Shielded cables are required for this device to comply with FCC Rules. Use shielded cables when  
connecting this device to others.  
CANADIAN VERIFICATION  
This Class A digital apparatus complies with ICES-003.  
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du  
Canada.  
EUROPEAN COMMUNITY  
This Information Technology Equipment has been tested and found to comply  
with the following European directives:  
(1) EMC Directive 89/336/EEC, amended by directive 93/68/EEC, according to:  
EN55022 (Class A)  
EN55024  
EN 61000-3-2  
EN 61000-3-3  
(2) Low Voltage Directive 73/23/EEC, amended by directive 93/68/EEC,  
according to:  
EN60950-1:2001  
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SAFETY AND REGULATORY AGENCY COMPLIANCE  
JAPAN  
Translation: This is a Class A product based on the standard of the Voluntary Control Council for  
Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic  
environment, radio disturbance may arise. When such trouble occurs, the user may be required to take  
corrective actions.  
AUSTRALIA AND NEW ZEALAND  
This device has been tested and found to comply with the limits for a Class A digital  
device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by  
the Australian Communications Agency.  
RESTRICTION OF HAZARDOUS SUBSTANCES IN ELECTRICAL AND ELECTRONIC EQUIPMENT  
(ROHS)  
The RoHS mark indicates compliance with European Council Directive  
2002/95/EC, on the restriction of the use of certain hazardous substances in  
electrical and electronic equipment.  
WASTE OF ELECTRONIC AND ELECTRICAL EQUIPMENT (WEEE)  
This device is in compliance with 2002\96\EC Waste of Electronic and Electrical  
Equipment (WEEE).  
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APPENDIX A—SPECIFICATIONS  
NOTES  
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B
WRITE ONCE, READ MANY  
(WORM) CAPABILITY  
OVERVIEW  
Certain records retention and data security applications require a Write Once,  
Read Many (WORM) method for storing data on tape. To meet this data  
storage requirement, a new WORM feature is now available on the Magnum  
1x7 LTO Autoloader when you have an LTO-3 tape drive installed.  
Note:Only the LTO-3 tape drive has WORM capability. It is not available on the  
LTO-2 or LTO-1 tape drives.  
No physical hardware changes are required to make the tape drive compatible  
with the WORM feature; however, appropriate WORM-capable drive  
firmware must be installed. See “Requirements” on page 131 to determine the  
firmware requirements.  
WORM MEDIA  
Because standard read/write media are incompatible with the WORM feature,  
a specially formatted WORM tape cartridge (see Figure B-1) is required. Each  
WORM cartridge has a unique, worldwide cartridge identifier (WWCID),  
which comprises the unique CM chip serial number and the unique tape  
media serial number.  
Figure B-1 Ultrium 3 WORM tape cartridge  
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APPENDIX B—WRITE ONCE, READ MANY (WORM) CAPABILITY  
Ta bl e B - 1 lists WORM media specifications.  
Table B-1 WORM tape cartridge specifications  
Tape Cartridge  
Case Color  
Native Data Capacity  
a
Ultrium 3 WORM  
Two toned colored cartridge  
400 GB (800 GB at 2:1 compression)  
a
The two-toned coloring allows you to easily distinguish WORM cartridges from Write/Read cartridges.  
DATA SECURITY ON WORM MEDIA  
Certain built-in security measures help ensure that the data written on a  
WORM cartridge does not become compromised, for example:  
ꢀThe format of an IBM Ultrium 3 400 GB WORM Tape Cartridge is unlike that  
of standard read/write media. This unique format prevents a drive that lacks  
WORM-capable firmware from writing on a WORM tape cartridge.  
ꢀWhen the LTO-3 tape drive senses a WORM cartridge, the firmware  
prohibits the changing or altering of user data already written on the tape.  
The firmware keeps track of the last appendable point on the tape.  
WORM MEDIA ERRORS  
The following conditions cause WORM media errors to occur:  
ꢀInformation in the servo manufacturer’s word (SMW) on the tape must  
match information from the cartridge memory (CM) module in the  
cartridge.  
ꢀIf it does not match, the tape drive will report a Media Error code.  
ꢀIf your backup application or operating system returns SCSI sense  
information, the Sense information will be Sense Key (03) Medium  
error.  
ꢀInserting a WORM tape cartridge into a tape drive that is not compatible  
with WORM causes the cartridge to be treated as an unsupported medium.  
The tape drive will report a media Error Code 7.  
ꢀOnly LTO-3 tape drives have WORM capability. Inserting a WORM  
cartridge into an LTO-2 or an LTO-1 tape drive will produce the above  
error.  
ꢀIf you are using an LTO-3 tape drive and receive the above error,  
upgrading your LTO-3 tape drive’s firmware to the correct code level  
will resolve the problem. The firmware must be at version 54xx or higher  
and is available as a free download at www.exabyte.com/downloads.  
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TAPE ALERT FLAGS  
REQUIREMENTS  
The WORM feature requires the following:  
ꢀLTO-3 generation of tape drive—the WORM feature is not available on  
earlier generations of LTO tape drives (LTO-2 or LTO-1)  
ꢀWORM-capable drive firmware release 54xx or higher  
ꢀSpecial WORM tape cartridges  
You can use LTOTool to determine the firmware level currently in the tape  
drive. Refer to the readme file provided with the program for installation  
instructions. Refer to the program’s online help for instructions on  
determining the tape drive firmware level.  
If your tape drive has an earlier version of firmware, you can download the  
updated firmware by visiting the download page on the Exabyte web site at  
www.exabyte.com/downloads.  
Note: Refer to “FTP—Autoloader Firmware Upgrade and Diagnostics” on  
page 100 for instructions on upgrading the tape drive firmware.  
TAPEALERT FLAGS  
Ta bl e B - 2 shows the new TapeAlert flags associated with the WORM cartridge.  
Refer to the Exabyte Magnum 1x7 LTO Autoloader SCSI Reference for additional  
information about TapeAlert.  
Table B-2 TapeAlert flags associated with the WORM media  
Parameter Code  
In Hex In Decimal  
3Bh 59  
Description  
Set Clear Type  
(WORM Medium – Integrity Check Failed) Set when  
the drive determines that the data on tape is suspect  
from a WORM point of view.  
L
Critical  
Critical  
3Ch  
60  
(WORM Medium – Overwrite Attempted) Set when  
the drive rejects a Write operation because the rules  
for allowing WORM writes have not been met.  
E
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APPENDIX B—WRITE ONCE, READ MANY (WORM) CAPABILITY  
ERROR CODES  
Tape drive errors associated with the new WORM capability result in either a  
Medium Error (Sense Key 3h) or a Data Protect error (Sense Key 7h). The tape  
drive returns this error information in response to a SCSI REQUEST SENSE  
command. Refer to the tape drive SCSI reference for additional information  
about the error codes returned by the REQUEST SENSE command.  
Ta bl e B - 3 shows the new ASC/ASCQ error codes for Sense Key 3h (Medium  
Error).  
Table B-3 ASC/ASCQ error codes for a Medium Error (SK 3) with WORM media  
ASC  
04h  
11h  
30h  
ASCQ  
10h  
Description  
Logical Unit Not Ready, Auxiliary Memory Not Accessible.  
Auxiliary Memory Read Error  
12h  
0Dh  
Medium Error/WORM Medium – Integrity Check: Set when the drive rejects a  
Read operation because the current cartridge is a Suspicious WORM cartridge,  
and the WTRE bit is set to 0.  
Ta bl e B - 4 shows the new ASC/ASCQ error codes for Sense Key 7h (Data  
Protect).  
Table B-4 ASC/ASCQ error codes for a Data Protect error (SK 7) with WORM media  
ASC  
ASCQ  
Description  
30h  
0Dh  
Data Protect/WORM Medium – Integrity Check: Set when the drive rejects a  
Write operation because the current cartridge is a Suspicious WORM cartridge.  
30h  
0Ch  
Data Protect/WORM Medium – Overwrite Attempted: Set when the drive  
rejects a Write operation because the rules for allowing WORM writes have not  
been met.  
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C
ERROR MESSAGES  
This appendix defines error messages that may appear on the autoloader’s  
operator panel and provides corrective actions.  
Most autoloader components can be replaced only by Exabyte-approved service  
providers. If you cannot find an obvious cause for the problem, contact your  
service provider. Do not attempt to replace any components other than the tape  
drive. If you do, you will void your warranty.  
Caution  
Some corrective actions advise you to reset or power the  
autoloader off and back on. To avoid disrupting  
communication between the host computer and other devices  
on the bus, make sure that there is no activity on the bus  
before you reset or power off the autoloader.  
! Important  
If you need to power the autoloader off, first unload the  
cartridge from the tape drive, if possible. If you power the  
autoloader off and back on while a cartridge is in the tape  
drive, the drive may have to perform a lengthy format recovery  
process.  
Ta bl e C - 1 lists autoloader error messages in alphabetical order. If the suggested  
corrective action does not correct the error, contact Exabyte Technical Support  
(see page iii) or your service provider.  
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APPENDIX C—ERROR MESSAGES  
Table C-1 Autoloader error messages  
Error Message  
Bootblock  
Description  
Corrective Action  
1. Verify that you loaded the correct code.  
Do not load firmware from one model  
of autoloader or autoloader into  
another.  
An error occurred during a firmware  
upload to the autoloader.  
2. Reset the autoloader (see page 74) and  
reload the firmware.  
3. If the error persists, contact Exabyte  
Technical Support (see page iii) or your  
service provider.  
ƒ Remove the cartridge from the  
autoloader and replace it with one that is  
compatible with the tape drive.  
ƒ If you were attempting to import a  
cleaning cartridge, insert a cartridge with  
cleaning cycles remaining on it.  
Cartridg.Invalid  
An attempt was made to load an  
incompatible cartridge into the tape  
drive or a spent cleaning cartridge  
and the cartridge was ejected.  
Command Failed  
Check Ship Lock  
The cartridge loader could not move Remove the shipping key (see page 8).  
because it may be locked in place by  
the shipping key.  
Command Failed  
Drive is Full  
A command was issued from the  
operator panel to load a cartridge  
into the tape drive when the drive  
already contained a cartridge.  
Wait until the current cartridge is unloaded  
by the application, or use the operator  
panel to unload it from the tape drive (see  
page 69).  
Command Rejected A command was issued from the  
Export a cartridge from the autoloader to  
Carousel Full  
operator panel to insert a cartridge make room for a new cartridge (see  
into the autoloader when all of the page 66).  
cartridge cells were already full.  
Command Rejected A command was issued from the  
Wait until the cartridge is ejected from the  
tape drive, or use the operator panel to  
import cartridges into the autoloader (see  
page 64).  
Empty Carousel  
operator panel to either load a  
cartridge into the tape drive or  
remove a cartridge from the  
autoloader when there were no  
cartridges in the cartridge carousel.  
Configuration  
Locked by Host  
The application is currently  
Wait for the command from the application  
to complete.  
controlling the autoloader (a SCSI  
command is active) or the Remote  
Management utility (see Chapter 4)  
is controlling the autoloader.  
Device Not Ready  
The autoloader is not ready to  
perform the requested operation  
because it is performing diagnostics  
or its power-on self-test (POST).  
Wait until the autoloader has finished, then  
retry the operation.  
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TAPE ALERT FLAGS  
Table C-1 Autoloader error messages (continued)  
Error Message  
Description  
Corrective Action  
1. If possible, use the operator panel to  
unloaded any cartridge that is in the  
tape drive (see page 69).  
Drive CMD Error  
The tape drive received an invalid  
command.  
2. Power the autoloader off and back on  
to reset the tape drive.  
3. If the error persists, contact Exabyte  
Technical Support (see page iii) or your  
service provider.  
1. Export the tape from the autoloader  
(see page 66) and verify that it is in  
good condition, then retry the  
operation.Replace the cartridge if  
necessary.  
Drive Load Fail  
The cartridge couldn’t be loaded  
into the tape drive because of a  
mechanical problem or because of a  
broken tape.  
2. If the error persists, contact Exabyte  
Technical Support (see page iii) or your  
service provider.  
1. If possible, use the operator panel to  
unloaded any cartridge that is in the  
tape drive (see page 69).  
Drive Timeout  
The tape drive took too long to load  
or unload a tape, or the tape drive is  
not responding.  
2. Power the autoloader off and back on  
to reset the tape drive.  
3. If the error persists, contact Exabyte  
Technical Support (see page iii) or your  
service provider.  
1. Power the autoloader off and back on  
to reset the tape drive.  
2. Retry the unload operation once.  
Drv Unload Fail  
The cartridge couldn’t be unloaded  
from the tape drive because of a  
mechanical problem.  
3. If the error persists, contact Exabyte  
Technical Support (see page iii) or your  
service provider.  
1. Reset the autoloader and retry the  
operation.See page 74 for reset  
instructions.  
2. If the error persists, contact Exabyte  
Technical Support (see page iii) or your  
service provider.  
H/W Inoperable  
Hardware Error  
An operation couldn’t be completed  
because of a mechanical problem.  
1. Reset the autoloader and retry the  
operation.See page 74 for reset  
instructions.  
An operation couldn’t be completed  
because of a mechanical problem.  
2. If the error persists, contact your service  
provider.  
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APPENDIX C—ERROR MESSAGES  
Table C-1 Autoloader error messages (continued)  
Error Message  
In Enet Mode  
Description  
Corrective Action  
The autoloader is executing a  
command issued from the Remote current operation, then retry the operation.  
Management utility (see Chapter 4)  
Wait until the autoloader has finished its  
when a command is issued from the  
operator panel.  
In Security Mode  
Choice Rejected  
Autoloader security has been set  
from the application.  
Disable autoloader security from the  
application.  
Library is BUSY  
The autoloader is executing a  
command issued from the  
application when a command is  
issued from the operator panel.  
Wait until the autoloader has finished its  
current operation, then retry the requested  
operation.  
Media Removal  
is Locked by Host  
Media removal from the autoloader Turn off media removal prevention from  
has been prevented through the  
application.  
the application and retry the operation.  
ƒ Wait until the autoloader has cooled,  
then unload the cartridge to a cell and  
re-load it into the tape drive.  
ƒ Check the room temperature. The  
ambient temperature must be no more  
than 40°C (104°F).  
Over Temperature  
The tape drive’s temperature limit  
has been exceeded, and the  
cartridge has been ejected from the  
drive.  
ƒ Provide additional air flow around the  
autoloader to improve cooling.  
1. Reset the autoloader and retry the  
operation.See page 74 for reset  
instructions.  
POST Failed  
The autoloader encountered an  
error during its power-on self-test.  
2. If the error persists, contact Exabyte  
Technical Support (see page iii) or your  
service provider.  
Sequential Mode  
Servo Error  
An application tried to issue  
commands to the autoloader while page 38).  
it was in Sequential mode.  
Set the autoloader to Random mode (see  
1. Reset the autoloader and retry the  
The autoloader carousel has  
experienced a problem.  
operation.See page 74 for reset  
instructions.  
2. If the error persists, contact Exabyte  
Technical Support (see page iii) or your  
service provider.  
1. Reset the autoloader and retry the  
operation.See page 74 for reset  
instructions.  
Servo Jammed  
The autoloader carousel has  
experienced a problem.  
2. If the error persists, contact Exabyte  
Technical Support (see page iii) or your  
service provider.  
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TAPE ALERT FLAGS  
Table C-1 Autoloader error messages (continued)  
Error Message  
Servo Timeout  
Description  
Corrective Action  
1. Reset the autoloader and retry the  
operation.See page 74 for reset  
instructions.  
The autoloader carousel has  
experienced a problem.  
2. If the error persists, contact Exabyte  
Technical Support (see page iii) or your  
service provider.  
1. Reset the autoloader and retry the  
operation.See page 74 for reset  
instructions.  
System Error  
The autoloader has experienced a  
fatal error.  
2. If the error persists, contact Exabyte  
Technical Support (see page iii) or your  
service provider.  
1. Reset the autoloader and retry the  
operation.See page 74 for reset  
instructions.  
2. If the error persists, contact Exabyte  
Technical Support (see page iii) or your  
service provider.  
System Timeout  
Tape Alert Halt  
An autoloader operation took too  
long.  
1. Reset the autoloader and retry the  
operation.See page 74 for reset  
instructions.  
The autoloader has experienced a  
Tape Alert event.  
2. If the error persists, contact Exabyte  
Technical Support (see page iii) or your  
service provider.  
Tape incorrectly  
inserted. RETRY  
A tape was inserted through the  
cartridge access port in the wrong  
orientation.  
Position the cartridge with the hub down  
and the side with the bar code label and  
write-protect switch towards the door (see  
page 65) and re-insert it. Do not insert  
cartridges with the label and write-protect  
switch toward you. The arrow on the  
cartridge must face toward the outside.  
Wait for Command The autoloader is executing a  
Wait until the autoloader has finished its  
current operation, then retry the operation.  
To Complete  
command issued from the  
application or the Remote  
Management utility when a  
command is issued from the  
operator panel.  
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APPENDIX C—ERROR MESSAGES  
NOTES  
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INDEX  
bus  
#
See SCSI bus  
210 Emulation mode 31  
C
A
capacity, autoloader 119  
cartridge  
See also WORM media  
cartridge access port  
accessories 9 to 10  
acoustic noise limits 124  
advanced troubleshooting 112  
agency compliance 125 to 127  
description  
3
operating manually 67 to 68  
using 62 to 68  
agency declarations  
Australia and New Zealand 127  
Canadian Verification 126  
European Community 126  
FCC notice 126  
cartridge carousel  
cartridge inventory  
5
after exporting cartridges 67  
after power-on 19  
after reset 74  
time required 121  
updating 87  
viewing on LCD 86 to 88  
viewing through Remote Management  
utility 51  
GS mark 125  
RoHS 127  
Underwriters Laboratory 125  
VCCI Class A 127  
WEEE 127  
altitude limits 123  
application  
See software  
cartridge loader  
5
Autoclean option 34  
cartridges  
inserting 64 to 65  
preparing 63  
purchasing 10  
removing (power off) 67  
removing (power on) 66  
selecting 10  
autoloader configuration  
See configuration  
automatic drive cleaning 32 to 35  
B
storing 78  
viewing inventory 51, 86 to 88  
cleaning  
back panel components 3 to 4  
bar code labels  
preparing 10  
re-scanning 87  
viewing contents 51, 86  
autoloader 99  
setting up automatic drive cleaning 32 to 35  
tape drive 70 to 73  
bar code scanner 2, 5  
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INDEX  
cleaning cartridge  
DHCP  
specifying 35 to 38  
viewing address 79  
diagnostic listings, creating for  
troubleshooting 100 to 102  
diagnostics  
activating cleaning cartridge cell 32  
enabling Autoclean option 32 to 35  
inserting when cleaning is required 71 to 73  
requirements 63  
storing in autoloader 62, 70 to 72  
using 70 to 73  
generating log files 112  
running from operator panel 77  
running through Remote Management  
utility 59  
code load  
See firmware  
code version  
autoloader 49, 79  
tape drive 49, 85  
compatible tape cartridges 63  
dimensions  
autoloader 119  
shipping container 125  
components  
drive  
See tape drive  
dump  
back panel 3 to 4  
front panel 2 to 3  
internal 4 to 5  
See diagnostic listings  
configuration  
accessing options 21 to 25  
automatic drive cleaning 32 to 35  
changing from operator panel 26 to 44  
changing through Remote Management  
utility 55  
checking setup 45  
emulation mode 31 to 32, 56  
Ethernet 35 to 38  
LCD contrast 28  
LCD language 27  
menu overview 24 to 25  
password 40 to 44  
restore default configuration 44 to 44  
restoring default values 44 to 44  
SCSI IDs 29 to 31  
E
electrostatic discharge (ESD) 11  
emulation mode  
changing from operator panel 31 to 32  
changing using Remote Management  
utility 56  
description 31  
environmental specifications 123  
error messages on the LCD 133 to 137  
errors  
Data Protect (SK 7h) error with WORM  
media 132  
Medium Error (SK 3h) with WORM  
media 132  
sequential mode 38 to 40  
SNMP 57  
using operator panel 21 to 23  
using Remote Management utility 47 to 60  
reported in software 108 to 109  
Ethernet  
cable requirements  
9
configuring interface 35 to 38  
connecting autoloader to 18  
creating diagnostic listings via  
FTP 100 to 102  
FTP user name and password 57  
upgrading firmware via FTP 100 to 101  
using Remote Management utility 47 to 60  
contrast, LCD 28  
control modes 38 to 40  
D
data cartridge  
supported by tape drive 63  
data cartridges  
See cartridges  
Data Protect (SK 7h) error, WORM media 132  
data transfer rate 120  
Ethernet configuration  
changing from operator panel 35 to 38  
changing through Remote Management  
utility 56  
Ethernet port, connecting to 18  
event log, viewing 90  
demos, running 75 to 76  
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Exabyte LibTool 102, 112  
Exabyte LTOTool 102, 112  
Exabyte, contacting iii  
rack-mounting 11 to 15  
troubleshooting 103 to 105  
verifying the hardware setup 20  
installation (directions)  
EZ17 Autoloader emulation mode 31  
connecting to SCSI 15 to 18  
internal components 4 to 5  
inventory  
F
fan  
4
See viewing cartridge inventory  
features 1 to 2  
IP address 35 to 38  
firmware  
upgrading for autoloader via  
FTP 100 to 101  
upgrading for autoloader via SCSI 102  
viewing autoloader code level 79  
viewing tape drive code level 85  
WORM requirements 131  
K
keypad  
description  
using 21 to 23  
3
front panel components 2 to 3  
FTP  
L
language, LCD 27  
connecting to interface 100  
diagnostic logs 112  
setting user name and password 57  
using to created diagnostic listings 102  
using to upgrade firmware 100 to 101  
LCD  
changing contrast 28  
changing language 27  
description  
3
error messages 133 to 137  
See also operator panel  
G
LED, status 3, 3, 61  
gateway address 35 to 38  
LibTool  
advanced troubleshooting 112  
creating diagnostic logs 102  
upgrading autoloader firmware 102  
H
history  
See event log  
Home screen 22  
loader, cartridge  
LTO-3 terminator requirements 16  
LTOTool  
5
humidity specifications 123  
advanced troubleshooting 112  
creating diagnostic logs 102  
upgrading tape drive firmware 102  
I
LVD SCSI 2, 9, 15, 104  
IDs  
See SCSI IDs  
inserting cartridges 64 to 65  
M
installation  
maintenance  
accessories and equipment for 9 to 11  
application software 11  
connecting the power cord 19  
connecting to Ethernet 18  
connecting to SCSI 15 to 18  
environment 11  
cleaning autoloader 99  
cleaning tape drive 70 to 73  
creating diagnostic listings 100 to 102  
replacing the tape drive 91 to 99  
upgrading firmware 100 to 102  
media  
powering on 19  
preparing for 10  
See WORM media  
media related errors 130  
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INDEX  
Medium Error (SK 3h), WORM media 132  
menu overview 24 to 25  
power cord  
connecting 19  
specifications 122  
power switch  
4
N
powering on the autoloader 19  
preparing cartridges 63  
product warranty caution iii  
Native emulation mode 31  
noise limits 124  
O
R
operating environment specifications 123  
operation  
rack mounting  
installation 11 to 15  
removing from rack 114  
Random mode  
See also Sequential mode 38  
Random operating mode 38  
regulatory agency compliance 125 to 127  
reliability specification 121  
Remote Management option 18  
Remote Management utility 2, 47 to 60  
accessing 47  
cleaning the tape drive 70 to 73  
inserting cartridges 62 to 65  
loading cartridge in tape drive 68  
powering on autoloader 19  
preparing cartridges 63  
Random mode 38  
removing cartridges (power off) 67  
removing cartridges (power on) 66  
resetting autoloader and tape drive 74 to 75  
running demos 75 to 76  
Sequential mode 38 to 40  
setting Ethernet configuration 35  
unloading cartridge from tape drive 69  
using cartridge access port 62 to 68  
using operator panel 21 to 23  
using Remote Management utility 47 to 60  
viewing autoloader and tape drive  
information 79 to 90  
removing cartridges  
with power off 67  
with power on 66  
resetting autoloader and tape drive 74 to 75  
returning autoloader for service 113 to 118  
RMA number, obtaining 113  
operator panel  
Home screen 22  
S
location  
3
menu overview 24 to 25  
preventing access to menus 40 to 42  
using 21 to 23  
safety agency compliance 125 to 127  
SCSI (cable)  
connecting 15 to 18  
SCSI bus  
P
cable requirements  
9
connecting autoloader to 15 to 18  
length restrictions 16  
packing for shipment 115 to 118  
particulate limits 123  
password  
LVD configuration 15  
terminator requirements  
troubleshooting 110  
9
accessing password-protected menus 42  
disabling for operator panel 42  
setting for FTP 57  
setting for operator panel 40 to 42  
setting for Remote Management utility 58  
SCSI cables  
connecting 15 to 18  
requirements  
9
SCSI connectors  
4
performance specifications 120 to 122  
power consumption 122  
SCSI host bus adapter card 10  
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INDEX  
SCSI IDs  
changing 29 to 31  
default for autoloader 30  
default for tape drive 31  
SCSI terminator  
statistics  
autoloader 79 to 82  
cartridge cell 88 to 89  
viewing through Remote Management  
utility 58  
installing 16 to 18  
status LED 3, 3, 61  
requirements  
security  
9
storage capacity, autoloader 119  
storing cartridges 78  
accessing password protected menus 42  
disabling operator panel password 42  
setting operator panel password 40 to 42  
setting Remote Management utility  
password 58  
subnet mask 35 to 38  
system sensors 82 to 85  
T
setting through application 43  
tape drive  
sensors, viewing readings 82 to 85  
Sequential mode 38 to 40  
cleaning 70 to 73  
code version 85  
serial number  
description  
firmware requirements for using  
WORM 131  
1
autoloader 49, 79  
tape drive 49, 85  
loading and unloading cartridges 68 to 70  
location  
replacing 91 to 99  
resetting 74 to 75  
serial number 85  
setting SCSI ID 30  
viewing information about 85  
service, returning the autoloader iii, 113 to 118  
4
shipping key, removing  
8
shipping specifications 125  
shipping the autoloader 113 to 118  
shock limits 124  
single-character display  
error codes and messages with WORM  
media 130  
tape drive cover plate  
location  
4
size  
removing 93  
autoloader 119  
shipping container 125  
TapeAlert flags 131  
tapes  
See cartridges  
Technical Support iii  
gather required information before  
contacting 110 to 112  
temperature, operating 123  
SNMP configuration 57  
software  
doesn’t support autoloader 31  
installing 11  
LibTool 102  
Remote Management utility 47 to 60  
setting security through application 43  
termination, SCSI  
installing terminator 16 to 18  
LTO-3 requirements 16  
specifications  
agency compliance 125 to 127  
capacity 119  
data transfer rate 120  
environmental 123  
performance 120 to 122  
power 122  
reliability 121  
shipping 125  
size 119  
terminator requirements  
9
transfer rate 120  
troubleshooting 103 to 112  
V
viewing cartridge inventory 51, 86 to 88  
VXA Autopak 1x10 emulation mode 31  
weight 119  
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INDEX  
W
warranty  
product warranty caution iii  
weight  
autoloader 119  
shipping 125  
wide SCSI 4, 9, 15  
worldwide cartridge identifier (WWCID) 129  
Write Once, Read Many (WORM) capability  
firmware requirements 131  
overview 129, 133  
Write Once, Read Many (WORM) media  
characteristics 129  
data security 130  
errors 130  
specifications 130  
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In no event shall Exabyte be liable for loss of profits or any indirect,  
special, incidental, or consequential damages arising out of any breach of  
this warranty or in any manner arising out of or connected with the sale  
or anticipated use of the product. In no event shall Exabyte be liable for  
any damages whatsoever in excess of the purchase price of the Product.  
This warranty gives you specific legal rights, and you may also have other  
rights that vary from state to state. Some states do not allow the exclusion  
or limitation of incidental or consequential damages, so the above  
limitation or exclusion may not apply to you. For products sold in North  
America, the warranty term is one year. Outside North America, the  
Product Warranty term is three years.  
PRODUCT LIMITED WARRANTY  
Exabyte Corporation (“Exabyte”) warrants to the original End User  
(“Purchaser”) that this computer product purchased from Exabyte or an  
authorized Exabyte dealer (“Product”) is free from manufacturing defects  
in material and workmanship for the applicable warranty period set forth  
below and as stated in the Product Specification, from the date of  
shipment to Exabyte's authorized dealer. In order to receive warranty  
services, contact the appropriate Exabyte location shown at the following  
web address, www.exabyte.com/contact. Do not return Product to place  
of purchase. Product returns must reference an Exabyte Return Material  
Authorization Number (“RMA #”) and any Product received by Exabyte  
without an RMA# will be refused and returned to Purchaser. Purchaser  
will need to provide the following information:  
Go to www.exabyte.com/warranty for current limited warranty terms and  
conditions.  
ꢀ Date hardware was purchased  
ON SITE SERVICE (OSS)  
ꢀ Hardware type  
ꢀ Serial number of hardware  
OSS is provided for the first year at no charge in North America. OSS is  
available Monday-Friday, 8AM-5PM OSS (next business day) 7AM-6PM  
MST Technical Support is provided in an effort to keep Product in, or  
return Product to, good working order. Exabyte shall, at its option, repair  
or replace Product, including spare parts. OSS does not assure  
uninterrupted operation of Customer's Product or guarantee that Product  
can be returned to good working order. OSS includes the replacement of  
defective parts. Unless specified otherwise, OSS shall be performed  
during normal business hours of 8:00 a.m. to 5:00 local time, excluding  
Exabyte holidays. OSS does not cover accessories or consumable parts  
and supplies, missing parts, or those items identified by the manufacturer  
as being Customer's responsibility, nor does it cover Product installation,  
relocation services, systems engineering services, programming,  
reinstallation of Customer's operating system or application software,  
firmware or code updates, or operational procedures of any sort.  
Customer shall provide Exabyte with full and free access to Product to  
allow Exabyte to perform OSS.  
ꢀ Company name and address; name, email address and telephone  
number; name of reseller where hardware was purchased  
ꢀ Description of the problem with as much detail as possible  
ꢀ Computer type, Operating System, Backup Application used  
ꢀ Whether Product is used as a single drive or in a library and type of  
library  
Purchaser may be required to perform certain diagnostics tests on  
Product prior to Exabyte issuing an RMA #. Exabyte, at its discretion,  
may use new, refurbished, or reconditioned replacements parts to  
perform any warranty repair or replacement of Products. Exabyte also  
reserves the option to replace the entire Product with a comparable  
Product or refund the then-current purchase price of the Product.  
Exabyte Products or parts that are replaced or repaired under this  
warranty are warranted for the remaining unexpired portion of the  
original warranty period. This constitutes Purchaser's sole and exclusive  
remedy in the event of a defect. Warranty registration must be  
completed and verified prior to any warranty claims.  
Exabyte requires a credit card number prior to shipping an OSS unit. You  
must agree to ship the original unit back to Exabyte, using the OSS  
packaging which includes the return ship label, within 10 calendar  
days from the time you receive your replacement. If Exabyte does not  
receive your original unit within 10 days we will charge your credit card  
for the OSS unit at the retail purchase price.  
This limited warranty covers defects encountered in the normal use of  
the Product during the warranty period and does not apply under the  
following conditions: Product is damaged due to physical abuse,  
mishandling, accident, negligence or failure to follow operating  
instructions; Product is modified by Purchaser in any manner other than  
that for which it was intended or otherwise approved by Exabyte,  
including, but not limited to tempestizing, ruggedizing, and/or  
militarizing the Product; damage or defects caused by the use of  
unauthorized parts or by unauthorized service; the Product has been  
subject to unsuitable operating or physical conditions outside those  
recommended in Product specifications as provided by Exabyte; Product  
has its serial numbers altered or removed; or Product is damaged due to  
improper packaging of the warranty return to the Exabyte dealer or  
Exabyte.  
With respect to items manufactured or supplied by a third party which  
are sold by Exabyte, you shall be the beneficiary of the manufacturer's  
warranty, if any, SUBJECT TO THE LIMITATIONS STATED THEREIN.  
Copies of such manufacture's warranties will be made available upon  
request. EXABYTE DISCLAIMS AND EXCLUDES ALL WARRANTIES  
WITH RESPECT TO SUCH ITEMS.  
In the event software is provided hereunder, Exabyte warrants that, for a  
period of ninety (90) days from the date of shipment to Exabyte's  
authorized dealer, the media on which any software is provided are free  
from defects in material and workmanship under normal use and that  
the software recorded therein is properly recorded. Exabyte does not  
warrant that the functions contained in the software will meet customer's  
requirements, that software will be free from defects or that the  
operation of the software will be uninterrupted or error free. Software is  
provided on an “AS IS” basis.  
ADVANCED EXCHANGE SERVICE OPTION  
The ADvanced EXchange (ADEX) Service is available at no charge during  
the first year of the warranty period for customers needing a replacement  
unit at the time they receive a Return Material Authorization (RMA)  
number from Exabyte Service Support.  
With the ADvanced EXchange Service option, Exabyte will ship a  
completely reconditioned replacement unit (same configuration as  
customer's purchased unit) to the customer before receiving the  
defective unit back from the customer. This ADEX unit will become the  
customer's unit; Exabyte will not return the original unit to the customer.  
The remaining warranty on the original unit will apply to the ADEX unit.  
The ADEX unit will usually ship within 48 hours, subject to availability.  
Although Exabyte will ship the ADEX unit to you by best way, Exabyte  
cannot guarantee the arrival of the ADEX unit on the following business  
day. Exabyte can provide waybill numbers so you can work with the  
carrier on any delivery problems. All deliveries shall be F.O.B. Exabyte's  
shipping point.  
Exabyte requires a credit card number prior to shipping an ADEX unit.  
You must agree to ship the original unit back to Exabyte, using the  
ADEX packaging which includes the return ship label, within 10  
calendar days from the time you receive your replacement. If Exabyte  
does not receive your original unit within 10 days we will charge your  
credit card for the ADEX unit at the retail purchase price.  
EXCEPT FOR THE EXPRESS WARRANTY STATED ABOVE, EXABYTE  
MAKES NO OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED,  
WITH RESPECT TO THIS EXABYTE PRODUCT. ALL IMPLIED  
The ADEX Service Option is available in North America, Australia,  
and Europe and applies to Exabyte-branded products purchased from  
authorized Exabyte resellers only.  
WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND  
FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED.  
To take advantage of the ADvanced EXchange Service Option you need  
only ask for the ADEX option when speaking to the Service Support  
representative while processing your RMA.  
For more information about Exabyte Service Support, see  
www.exabyte.com/warranty.  
EXABYTE DOES NOT WARRANT THAT PRODUCT WILL MEET ALL OF  
PURCHASER'S REQUIREMENTS OR THAT OPERATION OF  
PRODUCTS WILL BE UNINTERRUPTED OR ERROR FREE.  
Exabyte shall have no liability or responsibility to Purchaser or any other  
person for any loss or damage or any special, incidental or consequential  
damages caused or alleged to be caused directly or indirectly by Product  
or those items supplied or sold by Exabyte hereunder, including, but not  
limited to, any interruption of service, loss of data, loss of customer  
goodwill, loss of business, anticipatory profits or consequential damages  
resulting from the use or operation of the Product.  
EXABYTE CORPORATION  
2108 55TH STREET  
BOULDER, COLORADO 80301 USA  
(303) 442-4333  
OCTOBER 2006  
MAGNUM 1X7 LTO AUTOLOADER  
145  
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WARRANTY  
NOTES  
PRODUCT MANUAL  
1012581  
146  
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