Dyson Vacuum Cleaner DC 34 User Manual

OPERATING MANUAL  
DC34 ANIMAL  
ASSEMBLY  
click  
1
2
WASH FILTER  
FULLY  
CHARGED  
Wash your filter with cold water  
regularly or as required.  
MAX  
POWER  
REGISTER  
YOUR DYSON  
2 YEAR  
GUARANTEE  
TODAY  
MAX  
MAX  
=
HIGH  
CONSTANT  
SUCTION  
=
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IMPORTANT SAFETY INSTRUCTIONS  
BEFORE CHARGING THE BATTERY OR USING THIS APPLIANCE, READ ALL INSTRUCTIONS AND  
CAUTIONARY MARKINGS IN THIS MANUAL, ON THE CHARGER, ON THE BATTERY AND ON THE DYSON  
APPLIANCE.  
When using an electrical appliance, basic precautions should always be followed, including the following:  
WARNING  
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:  
1.  
This Dyson appliance and charger are not intended for use by young children or infirm persons with reduced  
physical, sensory or reasoning capabilities, or lack of experience and knowledge, unless they have been given  
supervision or instruction by a responsible person concerning use of the Dyson appliance or charger to ensure that  
they can charge and use the Dyson appliance safely.  
2.  
3.  
4.  
Do not allow to be used as a toy. Close attention is necessary when used by or near children. Children should be  
supervised to ensure that they do not play with the Dyson appliance or charger.  
Do not install, charge or use the Dyson appliance outdoors, in a bathroom or within 3.1m of a pool. Do not use the  
Dyson appliance or charger on wet surfaces and do not expose to moisture, rain or snow. Do not use to pick up water.  
Do not use or charge with damaged cable. If the Dyson appliance or charger is not working as it should, has  
received a sharp blow, has been dropped, damaged, left outdoors, or dropped into water, do not use and contact  
the Dyson Customer Care Helpline.  
5.  
6.  
Do not unplug the charger by pulling on the cable. To unplug, grasp the charger, not the cable.  
Unplug the charger from the outlet when not in use for extended periods. Make sure the charger cable is located so  
that it will not be stepped on, tripped over, or otherwise subjected to damage or stress.  
Do not stretch the charger cable or place the cable under strain. Keep the cable away from heated surfaces.  
Do not handle the charger, including the charger terminals or Dyson appliance with wet hands.  
Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything  
that may reduce airflow.  
7.  
8.  
9.  
10. Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts, such as the  
brush bar.  
11.  
Use extra care when cleaning on stairs.  
12. Do not use to pick up flammable or combustible liquids, such as petrol, or use in areas where they may be present.  
13. Do not pick anything that is burning or smoking, such as cigarettes, matches, or hot ashes.  
14. Do not use without the clear bin and filter in place.  
15. Use only as described in this manual. Use only Dyson recommended accessories and replacement parts. Do not  
carry out any maintenance other than that shown in this manual, or advised by the Dyson Customer Care Helpline.  
16. Contact the Dyson Customer Care Helpline when service or repair is required. Do not disassemble the Dyson  
appliance as incorrect reassembly may result in an electric shock or fire.  
17.  
Use only Dyson chargers for charging this appliance. Use only Dyson batteries, other types of batteries may burst  
causing injury to persons and damage.  
18. Unplug the charger from outlet before cleaning or maintenance.  
19. The use of an extension cable is not recommended.  
20. Do not incinerate this Dyson appliance even if it is severely damaged. The batteries may explode in a fire.  
21. Do not press the battery release button during normal operation.  
22. Always turn off the Dyson appliance before connecting or disconnecting the motorised brush bar.  
SAVE THESE INSTRUCTIONS  
THIS DYSON APPLIANCE IS INTENDED FOR DOMESTIC HOUSEHOLD AND CAR USE ONLY.  
Do not use near  
naked flame.  
Do not store near  
heat source.  
Do not pick up water  
or liquids.  
Do not pick up  
burning objects.  
Do not pull on  
the cable.  
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3
Looking for blockages  
Power  
MAX POWER  
=
MAX  
MAX  
HIGH CONSTANT  
SUCTION  
=
=
click  
1
Combination accessory tool  
click  
2
1
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4
Charging  
Too cold/too hot  
- do not use.  
2
Charging.  
Fully charged.  
Not charging,  
check battery.  
Not charging  
- too cold/too hot.  
Motorised brush bar  
1
2
Emptying the clear bin  
3
1
2
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5
IMPORTANT!  
WASH FILTER  
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6
Wash your filter with cold water regularly or as required.  
Register for a filter wash reminder by email (Australia only):  
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7
Do not use detergents to clean the filter.  
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven,  
microwave or near an open flame.  
USING YOUR DYSON APPLIANCE  
CAUTION:  
Do not allow the appliance to be used by anyone who may not be able to  
operate it safely.  
LOOkING FOR BLOCkAGES  
CAUTION:  
Take care not to engage the silver battery release button during  
normal operation.  
Switch ‘OFF’ the appliance and disconnect from charger before looking for  
blockages. Failure to do so could result in personal injury.  
Beware of sharp objects when clearing blockages.  
Dirt and debris may be released from the appliance if it is turned upside down.  
Ensure the appliance remains upright in use.  
Do not operate the appliance while checking for blockages.  
Do not use outdoors or on wet surfaces or to vacuum water or other liquids –  
electric shock could occur.  
Do not lubricate any parts, or carry out any maintenance or repair work other  
than that shown in this Dyson Operating Manual, or advised by the Dyson  
Customer Care Helpline.  
Refit all parts of the appliance securely before using.  
PLEASE NOTE:  
Clearing blockages is not covered by the appliance’s limited guarantee.  
If any part of the appliance becomes blocked, it may overheat and then  
automatically shut ‘OFF. Make sure the appliance is switched ‘OFF’ and  
disconnect from charger. Clear blockage before restarting.  
PLEASE NOTE:  
This appliance is designed for domestic indoor and car use only. Do not use it  
whilst the car is in motion or while driving.  
Do not use the appliance to pick up sharp hard objects, small toys, pins, paper  
clips, etc. They may damage the appliance.  
Do not press down on the nozzle with excessive force when using the appliance  
as this may cause damage.  
If the motor overheats, the appliance will cut out automatically. Leave it to cool  
for at least an hour and check for blockages before restarting.  
Fine dirt such as flour or plaster dust should only be vacuumed in very  
small amounts.  
Before vacuuming highly polished floors, first check that the underside of the  
floor tool and its bristles are free from foreign objects that could cause marking.  
Consult your flooring manufacturer’s recommended instructions before  
vacuuming and caring for your flooring, rugs, and carpet. The brush  
bar on the appliance can damage certain carpet types and floors. Some  
carpets will fuzz if a rotating brush bar is used when vacuuming. If  
this happens, we recommend vacuuming without the motorhead and  
consulting with your flooring manufacturer.  
Do not use any lubricants, cleaning agents, polishes or air fresheners on any  
part of the appliance or charger.  
This appliance is fitted with a thermal cut-out. If any part of the appliance  
becomes blocked the machine may overheat and automatically shut ‘OFF. If  
this happens, switch ‘OFF’ the appliance and allow to cool before attempting to  
check the filter or for blockages.  
CLEARING BRUSH BAR OBSTRUCTIONS  
CAUTION:  
Switch ‘OFF’ the appliance and disconnect from charger before clearing brush  
bar obstructions. Failure to do so could result in personal injury. If your brush  
bar is obstructed, it may shut ’OFF. If this happens you will need to remove the  
brush bar as shown and clear any obstructing debris.  
Remove the brush bar by using a coin to unlock the fastener marked with a  
padlock. Remove the obstruction. Replace the brush bar and secure it by locking  
the fastener.  
Beware of sharp objects when clearing blockages.  
Refit all parts of the appliance securely before using.  
PLEASE NOTE:  
Clearing brush bar obstructions is not covered by your appliance’s  
limited guarantee.  
CHARGING AND STORING THE DYSON  
APPLIANCE  
Your appliance will turn ‘OFF’ if the battery temperature is below 3°C. This  
is designed to protect the motor and battery of your product. Do not charge  
the appliance and then move it to an area with a temperature below 3˚C for  
storage purposes.  
To help prolong battery life, avoid recharging immediately after a full discharge.  
Allow to cool for a few minutes.  
Avoid using the appliance with the battery flush to a surface. This will help it run  
cooler and prolong battery run time and life.  
Clear any blockages before restarting (see pages 4 and 8).  
Store the appliance indoors. Do not use or store this appliance below 3°C.  
Ensure that the appliance is at room temperature before operating.  
TROUBLESHOOTING – DYSON APPLIANCE  
Charged.  
TROUBLESHOOTING – CHARGER  
Charging.  
Flashing light - less than one minute of charge remaining/  
fully discharged.  
Fully charged.  
Rapidly flashing light - too cold/too hot. Do not use.  
Not charging - check battery.  
EMPTYING THE CLEAR BIN  
CAUTION:  
Not charging - too cold/too hot.  
Switch ‘OFF’ the appliance and disconnect from charger before emptying the  
clear bin.  
Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.  
To release the dirt, push the red button at the side of the clear bin as shown on  
page 5.  
To minimise dust/allergen contact when emptying, encase the clear bin tightly  
in a plastic bag and empty. Remove the clear bin carefully and seal bag tightly,  
dispose as normal.  
BATTERY SAFETY INSTRUCTIONS  
The appliance must be disconnected from the mains supply when removing  
the battery.  
Use only Dyson batteries and charging unit for this appliance.  
The battery is a sealed unit and under normal circumstances poses no safety  
concerns. In the unlikely event that liquid leaks from the battery do not touch the  
liquid and observe the following precautions:  
Skin contact – can cause irritation. Wash with soap and water.  
Inhalation – can cause respiratory irritation. Expose to fresh air and seek  
medical advice.  
Eye contact – can cause irritation. Immediately flush eyes thoroughly with water  
for at least 15 minutes. Seek medical attention.  
Disposal – wear gloves to handle the battery and dispose of immediately  
following local ordinances or regulations.  
PLEASE NOTE:  
Do not use the appliance without the clear bin in place.  
CLEANING THE CLEAR BIN  
CAUTION:  
To remove the clear bin, push the red button at the side of the clear bin as you  
would when emptying the clear bin. Then press the red release button on the  
underside of the appliance as shown on page 4.  
Clean the clear bin with cold water only.  
Ensure the clear bin is completely dry before replacing.  
CAUTION:  
The battery used in this device may present a risk of fire or chemical burn if  
mistreated. Do not disassemble, short contacts, heat above 60°C,  
or incinerate. Replace battery with a Dyson battery only, use of any other battery  
may present a risk of fire or explosion. Dispose of used battery promptly. Keep  
away from children. Do not disassemble and do not dispose of in fire.  
The battery must be removed from the appliance before it is scrapped.  
The battery is to be disposed of safely.  
The appliance must be disconnected from the supply mains when removing  
the battery.  
Battery can be charged on or off the appliance. Take care when removing the  
battery.  
PLEASE NOTE:  
Do not use detergents, polishes or air fresheners to clean the clear bin.  
Do not put the clear bin in a dishwasher.  
Clean the shroud with a cloth or dry brush to remove lint and dirt.  
WASHING YOUR FILTER  
CAUTION:  
Switch ‘OFF’ and disconnect from charger before removing the filter.  
Wash the filter with cold water only.  
PLEASE NOTE:  
This appliance has one filter, located as shown. It is important to check  
your filter and wash with cold water regularly or as required to maintain  
performance. The filter may require more frequent washing if vacuuming fine  
dust or if used mainly in ‘HIGH CONSTANT SUCTION’ power mode.  
After washing please leave for 12 hours to dry completely.  
Ensure filter is completely dry before refitting to the appliance.  
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8
AUSTRALIAN CONSUMER LAW  
dySON CUSTOMER CARE  
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE  
If you have a query about your Dyson appliance, call the Dyson Customer Care  
Helpline and quote your serial number, or contact us via the website. Your serial  
number can be found on the main body of the appliance behind the filter. Most  
queries can be solved over the phone by one of our Dyson Customer Care  
Helpline staff.  
The details of the Dyson guarantee are set out below. In addition to your  
rights under the Dyson guarantee, we also provide the following statement as  
required by the Australian Consumer Law: In Australia, your Dyson appliance  
comes with statutory guarantees that cannot be excluded under the Australian  
Consumer Law. You are entitled to a replacement or refund for a major failure  
and for compensation for any other reasonably foreseeable loss or damage.  
You are also entitled to have your Dyson appliance repaired or replaced  
if it fails to be of acceptable quality and the failure does not amount to a  
major failure.  
If your appliance needs a service, call the Dyson Customer Care Helpline so  
we can discuss the available options.To enable us to carry out work on your  
appliance, please contact the Dyson Customer Care Helpline to obtain a reply  
paid address in your state (available in Australia only).  
dySON 2 yEAR gUARANTEE  
TERMS ANd CONdITIONS  
If your appliance is under Dyson guarantee and the repair or replacement is  
covered, it will be repaired or replaced at no cost. If the repair or replacement is  
found not to be covered under the Dyson guarantee, the repair or replacement  
of the appliance and any associated delivery charges (both to and from us) will  
be at your cost, subject to your statutory rights and remedies as a consumer.  
Terms and conditions of your Dyson 2 year guarantee.  
The Dyson guarantee becomes effective from the date of purchase.  
All work will be carried out by Dyson Appliances (Aust) Pty Ltd., Avery Robinson  
Ltd. (NZ), Singapore’s authorised agent - Service @Home Pte Ltd., Indonesia’s  
authorised agent - PT Higienis Indonesia.  
Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd.,  
Avery Robinson Ltd. (NZ), Dyson Singapore Pte Ltd. or PT Higienis Indonesia.  
The repair and replacement of your appliance under Dyson guarantee will not  
extend the Dyson guarantee period.  
dySON CUSTOMER CARE dETAILS  
If there are any queries, please call the Dyson Customer Care Helpline.  
AU: 1800 239 766  
(Mon-Fri 8:00am to 6:00pm EST, Sat-Sun 8:30am to 4:00pm EST)  
NZ: 0800 397 667 (Mon-Fri 8:30am to 5:00pm)  
SG: 7000 435 7546 (Mon-Fri 9:00am to 6:00pm, Sat: 9:00am to 12.30pm)  
ID: 021 707 39766 (Mon-Fri 9:00am to 5:00pm)  
The Dyson guarantee provides benefits which are additional to, and do not  
affect, your statutory rights and remedies as a consumer.  
You must provide proof of (both the original and any subsequent) delivery/  
purchase before any work can be carried out on your appliance. Without  
this proof, any work carried out pursuant to the Dyson guarantee and any  
associated delivery charges (both to and from us) will be at your cost, subject to  
your statutory rights and remedies as a consumer. Please keep your receipt or  
delivery note.  
ABOUT yOUR PRIvACy  
Dyson may use your information provided for future marketing and research  
purposes (including sending commercial electronic messages) and may disclose  
it to third parties for the purposes of providing the services you have requested,  
or to our business partners or professional advisers. If you wish to access  
your personal information or see our full privacy policy, please contact us at  
WhAT IS COvEREd  
Your Dyson guarantee covers:  
The repair or replacement of your appliance if your appliance is found to be  
defective due to faulty materials, workmanship or function within 2 years of  
purchase or delivery (if any part is no longer available or out of manufacture  
Dyson will replace it with a functional replacement part).  
Use of the appliance in the country of purchase.  
dISPOSAL INFORMATION  
Dyson products are made from high grade recyclable materials. Please dispose  
of this product responsibly and recycle where possible.  
The battery should be removed from the product before it is disposed of.  
Dispose of, or recycle the battery in accordance with local ordinances  
or regulations.  
WhAT IS NOT COvEREd  
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or  
replacement of a product incurred as a result of:  
Normal wear and tear (e.g. fuse, belt, brush bar, batteries etc).  
Industrial use of the appliance such as vacuuming gyprock dust or builders dust.  
This may void your Dyson guarantee.  
Accidental damage, faults caused by negligent use or care, neglect, careless  
operation or handling of the vacuum cleaner which is not in accordance with this  
Dyson Operating Manual.  
Blockages – please refer to this Dyson Operating Manual for details of how to  
unblock your appliance.  
Use of the appliance for anything other than normal domestic household  
purposes in the country of purchase.  
Use of parts not assembled or installed in accordance with the instructions of Dyson.  
Use of parts and accessories other than those produced or recommended  
by Dyson.  
Damage from external sources such as transit, weather, electrical outages or  
power surges.  
When your Dyson appliance reaches the end of its life, we are responsible for  
its safe disposal. You can send your old Dyson appliance back to us (at our cost)  
and we will organise for it to be recycled.*  
* Please note that not all parts are recyclable. Recycling of parts is subject to the  
capabilities of 3rd party suppliers. Available in Australia only.  
Simply:  
1. Box up your old Dyson appliance  
2. Take the package to your local post office and send to the address below:  
Dyson We Recycle  
Reply Paid 83215  
Dyson Service Centre  
8-10 Mangrove Lane  
Taren Point, NSW 2229.  
Failures caused by circumstances outside Dyson’s control.  
Repairs or alterations carried out by parties other than Dyson or its  
authorised agents.  
PROdUCT INFORMATION  
Please note: Small details may vary from those shown.  
If your Dyson guarantee does not apply, you may have statutory rights and  
remedies available to you as a consumer.  
If you are in any doubt as to what is covered by your Dyson guarantee, please  
call the Dyson Customer Care Helpline on:  
Australia 1800 239 766  
New Zealand 0800 397 667  
Singapore 7000 435 7546  
Indonesia 021 707 39766  
Remember: Always disconnect plug from mains before inspecting for problems.  
Sucking up certain items such as stockings, clippings of cloth, sizeable pieces of  
paper etc may block the hose or ducts. Should a blockage occur, first switch the  
appliance ‘OFF’ and refer to the ‘Looking for blockages’ section in this Dyson  
Operating Manual (see pages 4 and 8).  
Never pick up hot cinders or lit cigarette ends.  
Do not attempt to pick up water with your appliance, it has not been designed  
as a wet pick-up cleaner  
REgISTERINg yOUR gUARANTEE  
To help us ensure you receive prompt and efficient service, please register as a  
Dyson appliance owner. There are three ways to do this:  
Online (Australia and New Zealand only).  
By calling the Dyson Customer Care Helpline.  
By completing and returning the enclosed form to us by mail.  
This will confirm ownership of your Dyson vacuum cleaner in the event of  
an insurance loss, and enable us to contact you if necessary.  
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9
IMPORTANT!  
WASH FILTER  
Wash your filter with cold water regularly or as required.  
Register for a filter wash reminder by email (Australia only):  
Dyson Customer Care  
If you have a query about your Dyson appliance, call the Dyson  
Customer Care Helpline with your serial number and details of  
where and when you bought the Dyson appliance, or contact us  
via the Dyson website. Your serial number can be found on the  
main body of the Dyson appliance, behind the filter.  
AU Dyson Customer Care  
1800 239 766  
Dyson Appliances (Aust) Pty Ltd.,  
PO Box 2835,  
Taren Point, NSW 2229,  
Australia  
www.dyson.com.au  
NZ Dyson Customer Care  
0800 397 667  
Avery Robinson Ltd.,  
Unit F, 151D Marua Road,  
Ellerslie, Auckland 1051,  
New Zealand  
www.dyson.co.nz  
SG Dyson Customer Care  
7000 435 7546  
Service @ Home Pte Limited,  
2 Leng Kee Road,  
#04-09A Thye Hong Centre,  
Singapore 159086  
www.dyson.com.sg  
ID Dyson Customer Care  
021 707 39766  
PT. Higienis Indonesia  
Permata Plaza Top Floor TF-04,  
JI, M. H. Thamrin Kav. 57,  
Jakarta 10350  
Indonesia  
www.dyson.co.id  
JN.48156 PN.21727-03-03 16.05.12  
www.dyson.com  
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QUESTIONNAIRE  
Please take a few moments to answer our questions.  
They will help us develop new products for the future.  
1
This handheld vacuum is…  
7
8
9
What is your average household income?  
My first handheld vacuum (please go to question 3)  
A replacement handheld vacuum  
An additional handheld vacuum  
Less than $45,000  
Between $45,000 - $74,000  
Between $75,000 - $100,000  
Over $100,000  
2
Which brand of handheld vacuum are you replacing or  
adding to?  
Do you have any household pets?  
Dog  
Cat  
No  
Dyson  
Kambrook  
Electrolux  
Breville  
Black and Decker  
Other, please specify  
Other, please specify  
Does anyone in your household suffer from any of the following?  
Asthma  
Allergies  
No  
3
Why did you choose to buy a Dyson handheld vacuum?  
(Please rate each statement on a scale of 1 to 5,  
1 being the least important and 5 the most important).  
1
2
3
4
5
10 To which age group do you belong?  
Dyson reputation  
16 - 24  
35 - 44  
55 - 64  
25 - 34  
45 - 54  
65+  
Good for pet hair pick up  
No loss of suction  
Features  
Price/special offer  
Store staff recommendation  
Picks up more dust than others  
Friend/family recommendation  
11 Would you recommend a Dyson handheld vacuum to your family?  
Yes  
No  
4
Where did you first hear about Dyson handheld vacuums?  
12 Do you have children?  
From friends and family  
From the TV or a magazine  
Saw it in a store catalogue  
Saw it in a store  
Pre-school  
Aged 5 - 17 years  
Aged 17+ years  
Children no longer at home  
Pregnant  
Recommended by salesperson  
No children  
5
Where did you look for additional information?  
13 Which best describes your home?  
Up to 2 beds  
Dyson website  
Online reviews and forums  
Retail staff  
3 - 4 beds  
More than 4 beds  
Retail catalogue  
No additional research was done  
14 What type of flooring do you have in your home?  
Hard floors only  
Mix of Carpet and Hard floors  
6
Do you own other Dyson products?  
Carpet in all areas except the bathroom/s and kitchen  
Other (please specify)  
Vacuum cleaner  
Handheld  
Handstick  
Fan  
No  
THANK YOU FOR YOUR TIME  
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GUARANTEE FORM  
Date of purchase  
Serial number  
/
/
Country of purchase  
Australia  
New Zealand  
Indonesia  
Singapore  
Title  
Surname  
First name  
Address  
Postcode  
email  
Telephone  
Mobile  
Store of purchase  
Privacy Act  
Dyson may use this information for future marketing and research purposes (including sending commercial electronic messages) and may  
disclose it to third parties for the purposes of providing the services you have requested or to our business partners or professional advisers.  
If you wish to access your personal information or see our full privacy policy, please contact us at [email protected]  
If you do not wish to receive marketing information by these methods from Dyson please tick this box.  
3 EASY WAYS TO REGISTER YOUR DYSON 2 YEAR GUARANTEE  
REGISTER  
REGISTER  
REGISTER  
ONLINE  
BY PHONE  
BY MAIL  
Visit our website to register  
your Dyson full parts and  
labour guarantee online  
(Australia and New  
Zealand only).  
Call our dedicated Helpline.  
Complete and return the  
form to Dyson in the  
envelope supplied.  
AU 1800 239 766  
NZ 0800 397 667  
SG 7000 435 7546  
ID 021 707 39766  
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