Dyson Vacuum Cleaner DC 14 User Manual

OPERATING MANUAL  
ASSEMBLY  
ON/OFF  
clik  
For hard floors  
For carpets  
3
2
clik  
6
months  
WASH FILTER  
Wash filter with cold water at least  
every 6 months.  
1
REGISTER  
YOUR 2 YEAR  
GUARANTEE  
TODAY  
clik  
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IMPORTANT SAFETY PRECAUTIONS  
READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER  
When using an electrical appliance, basic precautions should always be followed, including the following:  
WARNING  
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:  
1.  
2.  
3.  
4.  
Do not leave vacuum cleaner when plugged in. Unplug from outlet when not in use and before servicing.  
Do not use outdoors or on wet surfaces.  
Do not allow to be used as a toy. Close attention is necessary when used by or near children.  
This vacuum cleaner is not intended for use by persons (including children) with reduced physical, sensory or mental  
capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning  
use of the appliance by a person responsible for their safety.  
5.  
6.  
Use only as described in this manual. Use only Dyson recommended attachments.  
Do not use with damaged cable or plug. If the supply cable is damaged, it must be replaced by Dyson authorised  
service centre in order to avoid a hazard.  
7.  
8.  
9.  
If vacuum cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, do  
not use, contact the Dyson Customer Care Helpline.  
Do not pull or carry by cable, use cable as a handle, close a door on cable, or pull cable around sharp edges or  
corners. Do not run vacuum cleaner over cable. Keep cable away from heated surfaces.  
Do not unplug by pulling on cable. To unplug, grasp the plug, not the cable.  
10. Do not handle plug or vacuum cleaner with wet hands.  
11.  
Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything  
that may reduce air flow. Switch off and unplug the vacuum cleaner before attempting to remove any blockage.  
12. Turn off all controls before unplugging.  
13. Take extra care when vacuuming on stairs. Do not work with the vacuum cleaner above you on the stairs.  
14. Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.  
15. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.  
16. Do not use without the clear bin and filters in place.  
SAVE THESE INSTRUCTIONS  
THIS VACUUM CLEANER IS INTENDED FOR HOUSEHOLD USE ONLY  
Do not pull on  
the cable.  
Do not store near  
heat sources.  
Do not use near  
naked flame.  
Do not run over  
the cable.  
Do not pick up  
water or liquids.  
Do not pick up  
burning objects.  
Do not use above  
you on the stairs.  
Do not put hands  
near the brush bar  
when the vacuum  
cleaner is in use.  
3
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Using your Dyson vacuum cleaner  
Carrying your Dyson vacuum cleaner  
ON/OFF  
Emptying  
cl  
2
Carpets/hard floors  
For hard floors  
For carpets  
Clearing brush bar obstructions  
Cleaning  
1
2
3
4
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High-reach cleaning  
clik  
Looking for blockages  
clik  
3
2
clik  
1
clik  
clik  
5
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IMPORTANT!  
WASH FILTER  
6
months  
6
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Wash filter with cold water at least every 6 months.  
Register for a filter wash reminder by email (Australia only);  
7
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USING YOUR DYSON VACUUM CLEANER  
PLEASE NOTE:  
PLEASE REGISTER AS A DYSON OWNER  
To help us ensure you receive prompt and efficient service, please register as  
a Dyson owner. There are three ways to do this:  
Fine dust such as plaster or flour should only be vacuumed in very small  
amounts.  
Consult your flooring manufacturer’s recommended instructions before  
vacuuming and caring for your flooring, rugs and carpets. Some carpets will  
fuzz if a rotating brush bar is used when vacuuming. If this is the case, we  
recommend vacuuming in hard floors mode and consulting with your flooring  
manufacturer.  
By calling the Dyson Customer Care Helpline on ANZ 1800 239 766 or  
NZ 0800 397 667.  
By completing and returning the enclosed form to us by mail.  
This will confirm ownership of your Dyson vacuum cleaner in the event of an  
insurance loss, and enable us to contact you if necessary.  
If used in a garage, care should be taken to wipe the soleplate and wheels with  
a dry cloth after vacuuming to clean off any sand, dirt, or pebbles which could  
damage delicate floors.  
When vacuuming, certain carpets may generate small static charges in the clear  
bin. These are entirely harmless and not associated with the main supply. To  
minimise any effect from this, do not put your hand or insert any object into the  
clear bin unless you have emptied it and rinsed it out with cold water.  
Do not use or store this vacuum cleaner below 0°C (32°F). Ensure that the  
vacuum cleaner is at room temperature before operating.  
CARPETS/HARD FLOORS  
Ensure the machine is in an upright position before adjusting the setting. The  
brush bar will automatically stop if it becomes obstructed. If the brush bar stops  
during use, please refer to the ‘Clearing brush bar obstructions’ section.  
HIGH-REACH CLEANING  
CAUTION:  
Switch ‘OFF’ the vacuum cleaner before changing tools.  
Powerful suction can cause the hose to ‘pull back’ - please take care.  
Take extra care when vacuuming on stairs; do not work with the vacuum cleaner  
above you on the stairs. Do not put the vacuum cleaner on chairs, tables etc.  
Ensure vacuum cleaner is in upright position before using tools.  
PLEASE NOTE:  
To release the wand, open the wand cap and pull the red tube from inside  
the handle until it clicks. Press button to release the wand and hose from the  
machine. Tools can be attached to either the hose or wand.  
The brush bar will not rotate when the vacuum cleaner is in an upright position.  
Ensure wand cap is closed when not in use.  
EMPTYING THE CLEAR BIN  
CAUTION:  
Switch OFF and unplug the vacuum cleaner before emptying the clear bin.  
Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.  
To remove the clear bin from the vacuum cleaner, press the button at the  
rear of cyclone carrying handle. To release the dirt, press the red bin  
release button.  
PLEASE NOTE:  
Do not use the vacuum cleaner without the clear bin in place.  
To minimise dust/allergen contact when emptying, encase bin tightly in a plastic  
bag and empty. Remove bin carefully and seal bag tightly, dispose as normal.  
CLEANING THE CLEAR BIN  
CAUTION:  
Do not immerse the whole cyclone in water or pour water into the cyclones.  
Ensure the clear bin is completely dry before replacing.  
PLEASE NOTE:  
Do not use detergents, polishes or air fresheners to clean the clear bin.  
Do not put clear bin in a dishwasher.  
Clean the shroud with a cloth or dry brush to remove lint and dust.  
WASHING YOUR FILTER  
CAUTION:  
PLEASE NOTE:  
It is important to check your filter and wash at least every 6 months, according  
to instructions, to maintain performance.  
Please leave to dry completely for 24 hours.  
The filter may require more frequent washing if vacuuming fine dust.  
Do not use detergents to clean the filter.  
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven,  
microwave or near a naked flame.  
Register for a filter wash reminder by email (Australia only);  
LOOKING FOR BLOCKAGES  
CAUTION:  
Switch OFF and unplug the vacuum cleaner before checking for blockages.  
Beware of sharp objects when clearing blockages.  
Refit all parts of the vacuum cleaner securely before using.  
PLEASE NOTE:  
Clearing blockages is not covered by your vacuum cleaner’s limited guarantee.  
If any part of your vacuum cleaner becomes blocked, it may overheat and then  
automatically shut off. Unplug the vacuum cleaner and leave to cool down.  
Clear blockage before restarting.  
Large items may block the tools or wand inlet, if this happens switch the vacuum  
cleaner off and unplug the vacuum cleaner before removing the blockage.  
8
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LIMITED 2 YEAR GUARANTEE  
PRODUCT INFORMATION  
TERMS AND CONDITIONS OF THE DYSON 2 YEAR LIMITED  
GUARANTEE.  
Net weight: 8.33kg, Rated power: 1400W.  
Please note: Small details may vary from those shown.  
This product is protected by the following intellectual property rights:  
SUMMARY OF COVER  
PATENT/PATENT APPLICATION NUMBERS  
EP 1119282, US 6,519,807, EP 1268076, US 6835222, EP 1361813,  
US 7290309, EP 1370172, US 6991666, EP 1361812, US 7278181, EP 1361814,  
US 7018439, EP 1361815, US 6974488, EP 04768834.6,  
US 2007-0079579, US 2008-0105510, WO 2005/107553, EP 05757418.8,  
US 11/631,109, GB 241296, EP 05757445.1, US 11/632,851, GB 2422093,  
EP 06700228.7, US 2008-000004, GB 2440718, WO 2008/017803,  
GB 2440716, WO 2008/017806, GB 2440515, WO 2008/015377,  
GB 2440717, WO 2008/017804, WO 2008/017801, GB 2440514,  
WO 2008/015378, GB 2440715, WO 2008/017802.  
Terms and conditions of the complimentary Dyson 2 year guarantee  
The guarantee becomes effective from the date of purchase.  
The guarantee is only valid when purchase is made from an authorised retailer.  
All work will be carried out by Dyson Appliances (Aust) Pty Ltd,  
Avery Robinson Ltd (New Zealand).  
Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd.  
The repair or replacement of your vacuum cleaner under guarantee will not  
extend the period of guarantee.  
The guarantee provides benefits which are additional to and do not affect your  
statutory rights as a consumer.  
You must provide proof of purchase before any work can be carried out on your  
vacuum cleaner. Without this proof, any work carried out will be chargeable.  
Please keep your receipt.  
Equivalent patents, registered designs and applications exist in other countries.  
WHAT IS COVERED  
The repair or replacement of your vacuum cleaner if your vacuum cleaner is  
found to be defective due to faulty materials, workmanship or function within  
2 years of purchase (if any part is no longer available or out of manufacture,  
Dyson will replace it with a functional replacement part).  
WHAT IS NOT COVERED  
Dyson shall not be liable for costs of repair or replacement of a product incurred  
as a result of:  
Normal wear and tear (e.g fuse, belt, brush bar).  
Industrial use of the vacuum cleaner such as vacuuming gyprock dust or builders  
dust may void your guarantee.  
Accidental damage, faults caused by negligent use or care, neglect, careless  
operation or handling of the vacuum cleaner which is not in accordance with the  
Dyson Operating Manual.  
Blockages – please refer to the Dyson Operating Manual for details on how to  
unblock your vacuum cleaner.  
Use of the vacuum cleaner for anything other than normal domestic purposes in  
the country of purchase.  
Use of parts not assembled or installed in accordance with the instructions of  
Dyson.  
Use of parts and accessories other than those produced or recommended  
by Dyson.  
External sources such as transit damage or weather.  
Repairs or alterations carried out by parties other than Dyson or its  
authorised agents.  
If you are in any doubt as to what is covered by your guarantee, please call the  
Dyson Customer Care Helpline on:  
Australia 1800 239 766  
New Zealand 0800 397 667  
Remember: Always disconnect plug from mains before inspecting for problems.  
If your vacuum cleaner will not operate, first check the mains socket has  
electricity supply and that the plug is properly inserted into the socket.  
Sucking up certain items such as stockings, clippings of cloth, sizeable pieces of  
paper etc may block the hose or ducts. Should a blockage occur, first disconnect  
the vacuum cleaner from the electricity supply and refer to the ‘blockage’  
section.  
Never pick up hot cinders or lit cigarette ends.  
Do not attempt to pick up water with your Dyson vacuum cleaner. It has not  
been designed as a wet pick-up cleaner.  
If you are still experiencing problems with your Dyson vacuum cleaner, please  
call the Dyson Customer Care Helpline on:  
Australia 1800 239 766  
New Zealand 0800 397 667  
ABOUT YOUR PRIVACY  
Dyson may use this information for future marketing and research purposes  
(including sending commercial electronic messages) and may disclose it to  
third parties for the purposes of providing the services you have requested or  
to our business partners or professional advisers. If you wish to access your  
personal information or see our full privacy policy, please contact us at  
CONFORMITY INFORMATION  
A sample of this product has been tested and found to be in conformity with the  
following European Directive: 2006/95/EC Low voltage Directive, 93/68/EEC  
CE Marking Directive, 2004/108/EC EMC Directive.  
DYSON CUSTOMER CARE  
If you have a query about your Dyson vacuum cleaner call the Dyson Customer  
Care Helpline and quote your serial number, or contact us via the Dyson  
website. The serial number can be found behind the clear bin.  
Most queries can be solved over the phone by one of our Dyson Customer Care  
Helpline staff.  
If your Dyson vacuum cleaner needs a service, call the Dyson Customer Care  
Helpline so we can discuss the available options.  
9
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IMPORTANT!  
WASH FILTER  
Wash filter with cold water at least every 6 months.  
6
months  
Dyson Customer Care  
If you have a question about your Dyson vacuum cleaner, call  
the Dyson Customer Care Helpline with your serial number and  
details of where and when you bought the cleaner, or contact us  
via the Dyson website. The serial number can be found on the  
main body of the vacuum cleaner behind the clear bin.  
AUDyson Customer Care  
1800 239 766  
Dyson Appliances (Aust) Pty Ltd.,  
PO Box 2835,  
Taren Point, NSW 2229,  
Australia  
NZDyson Customer Care  
0800 397 667  
Avery Robinson Ltd.,  
Unit F, 151D Marua Road,  
Ellerslie, Auckland 1051,  
New Zealand  
JN.23825 PN.08447-01-05 31.03.09  
www.dyson.com  
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QUESTIONNAIRE  
Please take a few moments to answer our questions.  
They will help us develop new products for the future.  
1
This vacuum cleaner is…  
6
What is your average household income?  
My first vacuum cleaner  
Less than $45,000  
A replacement vacuum cleaner  
An additional vacuum cleaner  
Between $45,000 – $74,000  
Between $75,000 – $100,000  
Over $100,000  
2
Which brand of cleaner are you replacing or adding to?  
7
8
Do you have any household pets?  
Dyson  
Hoover  
Miele  
Samsung  
Vax  
Volta  
Electrolux  
LG  
Panasonic  
Nilfisk  
Kambrook  
Wertheim  
Dog  
No  
Cat  
Other  
Does anyone in your household suffer from any of the following?  
Other, please specify  
Asthma  
No  
Allergies  
3
Why did you choose to buy a Dyson vacuum cleaner?  
(Please rank in order, 1-5. 1 being the most important).  
9 To which age group do you belong?  
Dyson reputation  
16 – 24  
35 – 44  
55 – 64  
25 – 34  
45 – 54  
65+  
Good for pet hair pick-up  
Performs consistently well  
No loss of suction  
Previous experience of Dyson  
Good for people suffering from asthma and allergies  
Features  
10 Would you recommend a Dyson vacuum cleaner to your family  
and friends?  
HEPA filtration  
Hygienic and germ free cleaning  
Price/special offer  
Yes  
No  
Wanted a bagless cleaner  
Compact and easy to store  
Store staff recommendation  
Picks up more dust than others  
Latest model/technology  
Reliability/quality  
11 Do you have children?  
Pre-school  
Aged +17 years  
Pregnant  
Aged 5-17 years  
Children no longer at home  
No children  
Friend/family recommendation  
Other  
12 Which best describes your house?  
(Tick one from each column).  
4
Where did you first hear about the Dyson model you bought?  
Own house  
Rented house  
Own apartment/villa  
Rented apartment/villa  
Live with parents  
Share accommodation  
Up to 2 beds  
3-4 beds  
More than 4 beds  
From friends and family  
Saw it on the internet  
From TV/a magazine advert  
Saw it in a store catalogue  
Saw it in a store  
Recommended by salesperson  
5
Do you own a Dyson handheld?  
Yes  
No  
THANK YOU FOR YOUR TIME  
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GUARANTEE FORM  
Date of purchase  
Serial number  
/
/
Country of purchase  
Australia  
New Zealand  
Title  
Surname  
First name  
Address  
Postcode  
e-mail  
Telephone  
Mobile  
Privacy Act  
Dyson may use this information for future marketing and research purposes (including sending  
commercial electronic messages) and may disclose it to third parties for the purposes of providing the  
services you have requested or to our business partners or professional advisers.  
If you wish to access your personal information or see our full privacy policy, please contact us at  
If you do not wish to receive marketing information by these methods from Dyson, please tick this box.  
Australia only:  
Register for your filter wash email reminder at [email protected]  
3 EASY WAYS TO REGISTER YOUR 2 YEAR GUARANTEE  
REGISTER  
REGISTER  
REGISTER  
ONLINE  
BY PHONE  
BY MAIL  
Visit our website to register your  
full parts and labour guarantee  
online (Australia only).  
Call our dedicated Helpline  
Complete and return  
the form to Dyson in the  
envelope supplied.  
AU  
NZ  
1800 239 766  
0800 397 667  
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