4
DX-15E220A12
Troubleshooting
Problem
Solution
Problem
Solution
Dark, poor, or no picture
(screen is lit), but sound is
good.
Dotted lines or stripes
appear on the screen.
•
•
Try another channel. The station may be
•
Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box” or
“Connecting an antenna or cable TV (no box)” in
the online User Guide.
If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see “Checking the digital signal
strength” in the online User Guide.
If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or set-top
antenna with a built-in amplifier.
Make sure that the video cables are connected
securely to the back of your TV.
The video cable(s) you are using may be bad. Try
a new set.
experiencing problems.
Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box” or
“Connecting an antenna or cable TV (no box)” in
the online User Guide.
Adjust the brightness. See “Adjusting the TV
picture” in the online User Guide.
Make sure that the correct picture mode is
selected. See “Adjusting the TV picture” in the
online User Guide.
•
•
•
•
•
•
If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see “Checking the digital signal
strength” in the online User Guide.
If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or set-top
antenna with a built-in amplifier.
•
•
•
Other devices (for example, surround sound
receiver, external speakers, fans, or hair dryers)
may be interfering with your TV. Try turning off
one device at a time to determine which device
is causing interference. Once you have
determined which device is causing
•
•
•
Make sure that the video cables are connected
securely to the back of your TV.
The video cable(s) you are using may be bad. Try
a new set.
interference, move it further from the TV to
eliminate the interference.
Try another channel. The station may be
experiencing problems.
Double images.
•
•
Use a highly directional outdoor antenna, cable
TV, or satellite TV.
No color, dark picture, or
color is not correct.
•
•
•
•
Try another channel. The station may be
experiencing problems.
Adjust the color saturation. See “Adjusting the
TV picture” in the online User Guide.
Make sure that the video cables are connected
correctly and securely to the back of your TV.
Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box” or
“Connecting an antenna or cable TV (no box)” in
the online User Guide.
The picture has a few bright
or dark spots.
A few bright or dark spots on an LCD screen is
normal. It does not affect the operation of this
TV.
Good picture, but no sound.
•
•
•
•
Increase the volume.
Unplug the headphones.
Make sure that the sound is not muted.
Make sure that the correct audio mode is
selected.
•
•
If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see “Checking the digital signal
strength” in the online User Guide.
If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or set-top
antenna with a built-in amplifier.
•
•
Make sure that the audio cables are connected
correctly and securely to the back of your TV.
Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box” or
“Connecting an antenna or cable TV (no box)” in
the online User Guide.
If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see “Checking the digital signal
strength” in the online User Guide.
The audio cable(s) you are using may be bad. Try
a new set.
•
Only snow (noise) appears
on the screen.
•
•
Try another channel. The station may be
experiencing problems.
Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box” or
“Connecting an antenna or cable TV (no box)” in
the online User Guide.
If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see “Checking the digital signal
strength” in the online User Guide.
If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or set-top
antenna with a built-in amplifier.
•
•
•
Poor picture
Make sure that the room is not too bright. Light
reflecting off the screen can make the picture
difficult to see.
If an S-VHS camera or a camcorder is connected
while another connected device is turned on,
the picture may be poor. Turn off one or more
devices.
•
•
Good sound but poor color
Audio noise
•
•
Adjust the contrast, color, and brightness
settings.
Other devices (for example, surround sound
receiver, external speakers, fans, or hair dryers)
may be interfering with your TV. Try turning off
one device at a time to determine which device
is causing interference. Once you have
determined which device is causing
interference, move it further from the TV to
eliminate the interference.
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