Desa Water Heater CLD3018NA 24 User Manual

ROYAL ENGLISH OAK AND WINCHESTER OAK  
TM UNVENTED (VENT-FREE) GAS LOG HEATER  
OWNER’S OPERATION AND INSTALLATION MANUAL  
18" and 24" Variable Manually-  
Controlled Models  
CGS2718P, CGS2718N  
CGS3124P, CGS3124N  
CLD3018PA, CLD3018NA  
24" Thermostatically-Controlled Models  
Patent Pending  
CLD3924PTA, CLD3924NTA  
(Winchester Oak Model Shown)  
VARIABLE MANUALLY-CONTROLLED MODELS ALSO DESIGN-CERTIFIED  
AS VENTED DECORATIVE APPLIANCES  
WARNING: Improper installation, adjust-  
WARNING: If the information in this manual is  
not followed exactly, a fire or explosion may  
result causing property damage, personal in-  
jury, or loss of life.  
ment, alteration, service, or maintenance  
can cause injury or property damage. Re-  
fer to this manual for correct installation  
and operational procedures. For assis-  
tance or additional information consult a  
qualified installer, service agency, or the  
gas supplier.  
— Do not store or use gasoline or other  
flammable vapors and liquids in the vicinity  
of this or any other appliance.  
— WHAT TO DO IF YOU SMELL GAS  
WARNING: This appliance is for installa-  
tion only in a solid-fuel burning masonry  
or UL127 factory-built fireplace, or in an  
approved ventless firebox. It is design-  
certified for these installations in accor-  
dance with ANSI Z21.11.2.  
• Do not try to light any appliance.  
• Do not touch any electrical switch; do not  
use any phone in your building.  
• Immediately call your gas supplier from a  
neighbor’s phone. Follow the gas  
supplier’s instructions.  
Exception: Do not install this appliance in a  
factory-built fireplace that includes instruc-  
tionsstatingithasnotbeentestedorshould  
not be used with unvented gas logs.  
• If you cannot reach your gas supplier, call  
the fire department.  
— Installation and service must be performed  
byaqualifiedinstaller, serviceagency, orthe  
gas supplier.  
WARNING: This is an unvented gas-fired  
This appliance may be installed in an aftermar- heater. It uses air (oxygen) from the room  
ket,* permanently located, manufactured (mobile) in which it is installed. Provisions for ad-  
home, where not prohibited by local codes.  
equate combustion and ventilation air  
must be provided. Refer to Air for Com-  
bustion and Ventilation section on page 4  
of this manual.  
This appliance is only for use with the type of gas  
indicated on the rating plate. This appliance is not  
convertible for use with other gases.  
Thisappliancemaybeinstalledinanaftermarket,*permanentlylocated,manufactured(mobile)  
home, where not prohibited by local codes.  
This appliance is only for use with the type of gas indicated on the rating plate. This appliance  
is not convertible for use with other gases.  
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer  
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SAFETY INFORMATION  
PRODUCT IDENTIFICATION  
3
SAFETY INFORMATION  
Continued  
1. This appliance is only for use with the type of gas indicated on 13. Do not use this heater to cook food or burn paper or other  
the rating plate. This appliance is not convertible for use with  
objects.  
other gases.  
14. Do not use heater if any part has been exposed to or under  
water. Immediately call a qualified service technician to in-  
spect the room heater and to replace any part of the control  
system and any gas control which has been under water.  
2. Do not place propane/LP supply tank(s) inside any structure. Lo-  
cate propane/LP supply tank(s) outdoors (propane/LP units only).  
3. To prevent performance problems, the use of a propane/LP  
tank of less than 100 lbs. capacity is not recommended (pro- 15. Do not operate heater if any log is broken. Do not operate  
pane/LP units only).  
heater if a log is chipped (dime-sized or larger).  
4. If you smell gas  
16. Turn heater off and let cool before servicing. Only a qualified  
service person should service and repair heater.  
• shut off gas supply  
• do not try to light any appliance  
• do not touch any electrical switch; do not use any phone in  
your building  
• immediately call your gas supplier from a neighbor’s phone.  
Follow the gas supplier’s instructions  
• if you cannot reach your gas supplier, call the fire department  
17. Operating heater above elevations of 4,500 feet could cause  
pilot outage.  
18. Provide adequate clearances around air openings.  
PRODUCT IDENTIFICATION  
5. This heater shall not be installed in a bedroom or bathroom  
unless installed as a vented appliance (Variable Manually-Con-  
trolled Models Only) (see Installing Damper Clamp Acces-  
sory for Vented Operation, page 10).  
Back Log  
6. Before installing in a solid fuel burning fireplace, the chimney  
flue and firebox must be cleaned of soot, creosote, ashes and  
loose paint by a qualified chimney cleaner. Creosote will ig-  
nite if highly heated. Inspect chimney flue for damage. If dam-  
aged, operate heater with flue damper closed.  
Crossover Log  
Front Log  
7. If fireplace has glass doors, never operate this heater with glass  
doors closed. If you operate heater with doors closed, heat  
buildup inside fireplace will cause glass to burst. Also if fire-  
place opening has vents at the bottom, you must open the vents  
before operating heater.  
8. This log heater is designed to be smokeless. If logs ever appear  
to smoke, turn off heater and call a qualified service person.  
Note: During initial operation, slight smoking could occur due  
to log curing and heater burning manufacturing residues.  
9. To prevent the creation of soot, follow the instructions in Clean-  
ing and Maintenance, page 19.  
Piezo  
Ignitor  
10. Before using furniture polish, wax, carpet cleaner, or similar  
products, turn heater off. If heated, the vapors from these prod-  
ucts may create a white powder residue within burner box or  
on adjacent walls or furniture.  
Burner  
Control Knob  
11. This heater needs fresh, outside air ventilation to run properly.  
This heater has an Oxygen Depletion Sensing (ODS) safety  
shutoff system. The ODS shuts down the heater if not enough  
fresh air is available. See Air for Combustion and Ventilation,  
pages 4 through 6. If heater keeps shutting off, see Trouble-  
shooting, pages 21 through 23.  
Figure 1 - Yellow Flame Vent-Free Gas Log Heater Shown (Logs  
May Vary by Model)  
12. Do not run heater  
• where flammable liquids or vapors are used or stored  
• under dusty conditions  
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LOCAL CODES  
4
UNPACKING  
PRODUCT FEATURES  
AIR FOR COMBUSTION AND VENTILATION  
Providing Adequate Ventilation  
LOCAL CODES  
AIR FOR COMBUSTION AND  
VENTILATION  
Install and use heater with care. Follow all local codes. In the  
absence of local codes, use the latest edition of The National Fuel  
Gas Code ANSI Z223/NFPA 54*.  
WARNING: This heater shall not be installed in a  
confined space or unusually tight construction un-  
less provisions are provided for adequate combus-  
tion and ventilation air. Read the following instruc-  
tions to insure proper fresh air for this and other fuel-  
burning appliances in your home.  
*Available from:  
American National Standards Institute, Inc.  
1430 Broadway  
New York, NY 10018  
National Fire Protection Association, Inc.  
Batterymarch Park  
Today’s homes are built more energy efficient than ever. New  
materials, increased insulation, and new construction methods help  
reduce heat loss in homes. Home owners weather strip and caulk  
around windows and doors to keep the cold air out and the warm air  
in. During heating months, home owners want their homes as  
airtight as possible.  
Quincy, MA 02269  
Note: Where listed vented decorative logs are required, thermostat  
models are not permitted.  
UNPACKING  
While it is good to make your home energy efficient, your home  
needs to breathe. Fresh air must enter your home. All fuel-burning  
appliances need fresh air for proper combustion and ventilation.  
CAUTION: Do not remove the data plates from the  
grate assembly. The data plates contain important  
product and safety information.  
Exhaustfans,fireplaces,clothesdryers,andfuelburningappliances  
drawairfromthehousetooperate.Youmustprovideadequatefresh  
air for these appliances. This will insure proper venting of vented  
fuel-burning appliances.  
1. Remove logs and heater base assembly from carton. Note: Do  
not pick up heater base assembly by burners. This could dam-  
age heater. Always handle base assembly by grate.  
PROVIDING ADEQUATE VENTILATION  
2. Remove all protective packaging applied to logs and heater  
for shipment.  
The following are excerpts from National Fuel Gas Code. ANSI  
3. Check all items for any shipping damage. If damaged, promptly  
inform dealer where you bought heater.  
Z223.1/NFPA 54, Section 5.3, Air for Combustion and Ventilation.  
All spaces in homes fall into one of the three following ventilation  
classifications:  
PRODUCT FEATURES  
OPERATION  
1. Unusually Tight Construction  
2. Unconfined Space  
3. Confined Space  
This heater is clean burning. It requires no outside venting. There is  
noheatlossoutaventorupachimney.Heatisgeneratedbyrealistic,  
dancing yellow flames. This heater is designed for vent-free opera-  
tion with flue damper closed. It has been tested and approved to  
ANSI Z21.11.2 standard for unvented heaters. State and local codes  
in some areas prohibit the use of vent-free heaters. Non-thermostat  
models may also be operated as a vented decorative (ANSI Z21.60)  
product by opening flue damper.  
The information on pages 4 through 6 will help you classify your  
space and provide adequate ventilation.  
Unusually Tight Construction  
The air that leaks around doors and windows may provide enough  
fresh air for combustion and ventilation. However, in buildings of  
unusually tight construction, you must provide additional fresh air.  
SAFETY PILOT  
This heater has a pilot with an Oxygen Depletion Sensing (ODS)  
safety shutoff system. The ODS/pilot is a required feature for vent-  
free room heaters. The ODS/pilot shuts off the heater if there is not  
enough fresh air.  
PIEZO IGNITION SYSTEM  
This heater has a piezo ignitor. This system requires no matches,  
batteries, or other sources to light heater.  
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AIR FOR COMBUSTION AND VENTILATION  
Providing Adequate Ventilation (Cont.)  
Determining Fresh-Air Flow For Heater Location  
5
AIR FOR COMBUSTION AND  
VENTILATION  
Continued  
2. Multiply the space volume by 20 to determine the maximum Btu/Hr  
the space can support.  
Unusually tight construction is defined as construction  
where:  
__________ (volume of space) x 20 = (Maximum Btu/Hr the space  
can support)  
a. walls and ceilings exposed to the outside atmosphere  
have a continuous water vapor retarder with a rating  
of one perm (6x10-11 kg per pa-sec-m2) or less with  
openings gasketed or sealed and  
Example: 2560 cu. ft. (volume of space) x 20 = 51,200 (maximum  
Btu/Hr the space can support)  
3. Add the Btu/Hr of all fuel burning appliances in the space.  
Vent-free heater  
Gas water heater*  
Gas furnace  
_____________ Btu/Hr  
_____________ Btu/Hr  
_____________ Btu/Hr  
_____________ Btu/Hr  
_____________ Btu/Hr  
b. weather stripping has been added on openable win-  
dows and doors and  
c. caulking or sealants are applied to areas such as  
joints around window and door frames, between sole  
plates and floors,between wall-ceiling joints, between  
wall panels, at penetrations for plumbing, electrical,  
and gas lines, and at other openings.  
Vented gas heater  
Gas fireplace logs  
Other gas appliances* + _____________ Btu/Hr  
Total = _____________ Btu/Hr  
If your home does not meet all of the three criteria above,  
proceed to Determining Fresh-Air Flow For Heater Loca-  
tion on page 5.  
* Do not include direct-vent gas appliances. Direct-vent draws com-  
bustion air from the outdoors and vents to the outdoors.  
Example:  
40,000  
_____________ Btu/Hr  
31,500  
+ _____________ Btu/Hr  
71,500  
= _____________ Btu/Hr  
Gas water heater  
Vent-free heater  
Total  
Confined Space and Unconfined Space  
The National Fuel Gas Code ANSI Z223.1/NFPA 54 defines a  
confined space as a space whose volume is less than 50 cubic feet  
per 1,000 Btu per hour (4.8 m3 per kw) of the aggregate input rating  
of all appliances installed in that space and an unconfined space as  
aspacewhosevolumeisnotlessthan50cubicfeetper1,000Btuper  
hour (4.8 m3 per kw) of the aggregate input rating of all appliances  
installed in that space. Rooms communicating directly with the  
space in which the appliances are installed*, through openings not  
furnished with doors, are considered a part of the unconfined space.  
4. Compare the maximum Btu/Hr the space can support with the actual  
amount of Btu/Hr used.  
__________________ Btu/Hr (maximum the space can support)  
__________________ Btu/Hr (actual amount of Btu/Hr used)  
Example: 51,200 Btu/Hr (maximum the space can support)  
71,500 Btu/Hr (actual amount of Btu/Hr used)  
The space in the above example is a confined space because the actual Btu/Hr  
used is more than the maximum Btu/Hr the space can support. You must  
provide additional fresh air. Your options are as follows:  
* Adjoining rooms are communicating only if there are doorless  
passageways or ventilation grills between them.  
DETERMINING FRESH-AIR FLOW FOR  
HEATER LOCATION  
A. Rework worksheet, adding the space of an adjoining room. If the  
extra space provides an unconfined space, remove door to adjoining  
room or add ventilation grills between rooms. See Ventilation Air From  
Inside Building, page 6.  
Determining if You Have a Confined or  
Unconfined Space  
B. Vent room directly to the outdoors. See Ventilation Air From Out-  
doors, page 6.  
Use this work sheet to determine if you have a confined or unconfined space.  
C. Install a lower Btu/Hr heater, if lower Btu/Hr size makes room unconfined.  
Space:Includestheroominwhichyouwillinstallheaterplusanyadjoining  
If the actual Btu/Hr used is less than the maximum Btu/Hr the space can  
support, the space is an unconfined space. You will need no additional fresh  
air ventilation.  
rooms with doorless passageways or ventilation grills between the rooms.  
1. Determine the volume of the space (length x width x height).  
Length x Width x Height = ___________ cu. ft. (volume of space)  
Example: Space size 20 ft. (length) x 16 ft. (width) x 8 ft. (ceiling  
height) = 2560 cu. ft. (volume of space)  
WARNING: If the area in which the heater may be  
operated is smaller than that defined as an uncon-  
fined space or if the building is of unusually tight  
construction,provideadequatecombustionandven-  
tilation air by one of the methods described in the  
National Fuel Gas Code, ANSI Z223.1/NFPA 54 Sec-  
tion 5.3 or applicable local codes.  
If additional ventilation to adjoining room is supplied with grills or open-  
ings, add the volume of these rooms to the total volume of the space.  
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AIR FOR COMBUSTION AND VENTILATION  
Ventilation Air  
INSTALLATION  
6
AIR FOR COMBUSTION AND  
VENTILATION  
Continued  
VENTILATION AIR  
Ventilated  
Attic  
Ventilation Air From Inside Building  
Outlet  
Air  
This fresh air would come from an adjoining unconfined space.  
When ventilating to an adjoining unconfined space, you must  
provide two permanent openings: one within 12" of the ceiling and  
one within 12" of the floor on the wall connecting the two spaces  
(see options 1 and 2, Figure 2). You can also remove door into  
adjoining room (see option 3, Figure 2). Follow the National Fuel  
Gas Code ANSI Z223.1/NFPA 54, Section 5.3, Air for Combustion  
and Ventilation for required size of ventilation grills or ducts.  
Outlet  
Air  
To Attic  
To  
Crawl  
Space  
Inlet  
Air  
Ventilation Air From Outdoors  
Provide extra fresh air by using ventilation grills or ducts. You must  
provide two permanent openings: one within 12" of the ceiling and  
one within 12" of the floor. Connect these items directly to the  
outdoors or spaces open to the outdoors. These spaces include attics  
andcrawlspaces. FollowtheNationalFuelGasCodeANSIZ223.1/  
NFPA 54, Section 5.3, Air for Combustion and Ventilation for  
required size of ventilation grills or ducts.  
Ventilated  
Crawl Space  
Inlet Air  
Figure 3 - Ventilation Air from Outdoors  
INSTALLATION  
NOTICE: This heater is intended for use as supple-  
mental heat. Use this heater along with your primary  
heating system. Do not install this heater as your  
primary heat source. If you have a central heating  
system, you may run systems circulating blower  
while using heater. This will help circulate the heat  
throughoutthehouse. Intheeventofapoweroutage,  
you can use this heater as your primary heat source.  
IMPORTANT: Do not provide openings for inlet or outlet air into  
attic if attic has a thermostat-controlled power vent. Heated air  
entering the attic will activate the power vent.  
12"  
Ventilation  
Ventilation Grills  
Into Adjoining Room,  
Option 2  
Grills  
Into Adjoining  
Room,  
WARNING: A qualified service person must in-  
stall heater. Follow all local codes.  
Or  
Remove  
Door into  
Adjoining  
Room,  
Option  
3
Option 1  
NOTICE: State or local codes may only allow opera-  
tionofthisapplianceinaventedconfiguration.Check  
your state or local codes.  
WARNING: Before installing in a solid fuel burn-  
ing fireplace, the chimney flue and firebox must be  
cleaned of soot, creosote, ashes and loose paint by  
a qualified chimney cleaner. Creosote will ignite if  
highly heated. A dirty chimney flue may create and  
distribute soot within the house. Inspect chimney  
flue and firebox for damage. If damaged, operate  
heater with flue damper closed.  
12"  
Figure 2 - Ventilation Air from Inside Building  
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INSTALLATION  
Check Gas Type  
Installation and Clearances  
7
INSTALLATION  
Continued  
INSTALLATION AND CLEARANCES  
(Vent-Free Operation Only)  
WARNING: Seal any fresh air vents or ash clean-  
out doors located on floor or wall of fireplace. If not,  
drafting may cause pilot outage or sooting. Use a  
heat-resistant sealant. Do not seal chimney flue  
damper.  
WARNING: Maintain the minimum clearances. If  
you can, provide greater clearances from floor, ceil-  
ing, and adjoining wall.  
WARNING: Never install the heater  
in a bedroom or bathroom unless installed as a  
vented appliance (Variable Manually-Controlled  
Models Only) (see page 10)  
MINIMUM FIREPLACE  
CLEARANCE TO  
COMBUSTIBLE MATERIALS  
in a recreational vehicle  
Log Size  
Side Wall Ceiling  
16" 42"  
where curtains, furniture, clothing, or other flam-  
mable objects are less than 42 inches from the  
front, top, or sides of the heater  
in high traffic areas  
in windy or drafty areas  
18", 24"  
LOG SIZING REQUIREMENTS  
Minimum Firebox Size  
Log  
Front Rear  
Size Height Depth Width Width*  
CAUTION: This heater creates warm air currents.  
These currents move heat to wall surfaces next to  
heater. Installing heater next to vinyl or cloth wall  
coveringsoroperatingheaterwhereimpurities(such  
as, but not limited to, tobacco smoke, aromatic  
candles, cleaning fluids, oil or kerosene lamps, etc.)  
in the air exist, may discolor walls or cause odors.  
18"  
24"  
17"  
17"  
14"  
14"  
24"  
28"  
20"  
21"  
*Measured at 14" Depth  
Carefully follow the instructions below. This will ensure safe  
installation into a masonry, UL127-listed manufactured fireplace,  
or certified vent-free firebox.  
IMPORTANT: Vent-free heaters add moisture to the air. Although  
this is beneficial, installing heater in rooms without enough venti-  
lation air may cause mildew to form from too much moisture. See  
Air for Combustion and Ventilation, pages 4 through 6.  
Minimum Clearances For Side Combustible  
Material, Side Wall, and Ceiling  
A. Clearances from the side of the fireplace opening to any com-  
bustible material and wall should follow diagram in Figure 4.  
CHECK GAS TYPE  
B. Clearances from the top of the fireplace opening to the ceiling  
should not be less than 42 inches.  
Use only the correct gas type (natural or propane/LP) for your unit.  
Ifyourgassupplyisnotcorrect,donotinstallheater.Calldealerwhere  
you bought heater for proper type heater.  
*
*Minimum 16 inches from Side Wall  
Figure 4 - Minimum Clearance for Combustible to Wall  
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INSTALLATION  
Installation and Clearances (Cont.)  
8
INSTALLATION  
Continued  
NOTICE: Manual control heaters may be used as a  
vented product. If so, you must always run heater with  
chimney flue damper open. If running heater with  
damper open, noncombustible material above fire-  
place opening is not needed. Go to Installing Damper  
Clamp Accessory for Vented Operation, page 10.  
Noncombustible  
Material Distance (A)  
Requirements for  
Safe Installation  
12" or more  
Noncombustiblematerialokay.  
Between 8" and 12"  
24"Model:Installfireplacehood  
accessory (GA6050, GA6052,  
or GA6053, see Accessories,  
page 32).  
18" Model: Noncombustible  
material okay.  
Minimum Noncombustible Material Clearances  
If Not Using Mantel  
Note: If using a mantel, proceed to If Using Mantel. If not using a  
mantel, follow the information below.  
Less than 8"  
Noncombustiblematerialmust  
be extended to at least 8". See  
Between 8" and 12", above. If  
youcannotextendmaterial,you  
must operate heater with flue  
damper open.  
You must have noncombustible material(s) above the fireplace  
opening. Noncombustiblematerials(suchasslate, marble, tile, etc.)  
must be at least 1/2 inch thick. With sheet metal, you must have  
noncombustible material behind it. Noncombustible material must  
extend at least 8" up (for all models). If noncombustible material is  
less than 12", you must install the fireplace hood accessory (24"  
model only). See Figure 5 at right for minimum clearances.  
Heat Resistant  
Material  
IMPORTANT: If you cannot meet these minimum clearances, you  
must operate heater with chimney flue damper open. Go to Install-  
ing Damper Clamp Accessory for Vented Operation, page 10.  
(A)  
If Using Mantel  
You must have noncombustible material(s) above the fireplace  
opening. Noncombustiblematerials(suchasslate, marble, tile, etc.)  
must be at least 1/2 inch thick. With sheet metal, you must have  
noncombustible material behind it. Noncombustible material must  
extend at least 8 inches up (for all models). If noncombustible  
material is less than 12", you must install the fireplace hood  
accessory (24" model only). Even if noncombustible material is  
more than 12", you may need the hood accessory to deflect heat  
away from your mantel shelf. See Figure 5 and Figures 6 and 7 on  
page 9 for minimum clearances.  
Figure 5 - Heat Resistant Material (Slate, Marble, Tile, etc.)  
Above Fireplace  
IMPORTANT: If you cannot meet these minimum clearances, you  
must operate heater with chimney flue damper open. Go to Install-  
ing Damper Clamp Accessory for Vented Operation, page 10.  
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INSTALLATION  
Mantel Clearances  
Floor Clearances  
9
INSTALLATION  
Mantel Shelf  
10"  
8"  
Underside of  
Mantel Shelf  
Continued  
6"  
2 1/2"  
MANTEL CLEARANCES  
In addition to meeting noncombustible material clearances, you  
must also meet required clearances between fireplace opening and  
mantelshelf. Ifyoudonotmeettheclearanceslistedbelow, youwill  
need a hood.  
All minimum  
distances are  
in inches  
Minimum Non-  
Combustible  
Material  
(A)  
Log Set  
24" Model  
12"  
8"  
18"  
8"  
20"  
14"  
22"  
17"  
24"  
20"  
Determining Minimum Mantel Clearance  
18" Model  
If you meet minimum clearance between mantel shelf and top of  
fireplace opening, a hood is not required (see Figure 6).  
Top of Fireplace  
Opening  
Minimum Non-  
Combustible  
Material Height  
Distances to  
Underside of  
Mantel  
Determining Minimum Mantel Clearance when  
Using a Hood  
IfminimumclearancesinFigure6arenotmet, youmusthaveahood.  
When using a hood there are still certain minimum mantel clearances  
required. Follow minimum clearances shown in Figure 7 when using  
a hood.  
Figure 6 - Minimum Mantel Clearances Without Using Hood  
NOTICE: Surface temperatures of adjacent walls and  
mantels become hot during operation. Walls and  
mantels above the firebox may become hot to the  
touch. If installed properly, these temperatures meet  
the requirement of the national product standard.  
Followallminimumclearancesshowninthismanual.  
Mantel Shelf  
12"  
Underside of  
Mantel Shelf  
10"  
8"  
6"  
2 1/2"  
All minimum  
distances are  
in inches  
Minimum Non-  
Combustible  
Material  
Log Set  
NOTICE: If your installation does not meet the mini-  
mum clearances shown, you must do one of the  
following:  
operate the logs only with the flue damper open  
raise the mantel to an acceptable height  
remove the mantel  
8"  
Min.  
12"  
15"  
18"  
20"  
18" and 24"  
Models  
Top of Fireplace  
Opening  
Hood  
Distances to  
Underside of  
Mantel  
(GA6050, GA6052,  
or GA6053)  
FLOOR CLEARANCES  
A. If installing appliance on the floor level, you must maintain  
the minimum distance of 14" to combustibles (see Figure 8).  
B. If combustible materials are less than 14" to the fireplace, you  
must install appliance at least 5" above the combustible floor-  
ing (see Figure 9).  
Figure 7 - Minimum Mantel Clearances When Using Hood  
Combustible  
Material  
Hearth  
14"  
Min.  
Combustible  
Material  
5"  
Min.  
Noncombustible Material  
Figure 9 - Minimum Fireplace  
Clearances Above  
Combustible Flooring  
Figure 8 - Minimum Fireplace  
Clearances If Installed at Floor  
Level  
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INSTALLATION  
Installing Damper Clamp Accessory For Vented Operation  
Installing Heater Base Assembly  
10  
INSTALLATION  
Continued  
INSTALLING DAMPER CLAMP ACCESSORY  
FOR VENTED OPERATION  
INSTALLING HEATER BASE ASSEMBLY  
CAUTION:Donotremovethedataplatesattached  
to the heater base assembly. The data plates contain  
important warranty and safety information.  
Note: When used as a vented heater, appliance must be installed  
only in a solid-fuel burning fireplace with a working flue and  
constructed of noncombustible material.  
If your heater is a manually-controlled model, you may use this  
heater as a vented product. There are three reasons for operating  
your heater in the vented mode.  
WARNING: You must secure this heater to fire-  
place floor. If not, heater will move when you adjust  
controls. Moving heater may cause a gas leak.  
1. The fireplace does not meet the clearance to combustibles re-  
quirements for vent-free operation.  
2. State or local codes do not permit vent-free operation.  
3. You prefer vented operation.  
WARNING:Ifinstallinginasunkenfireplace,special  
care is needed. You must raise the fireplace floor to  
allow access to heater control panel. This will insure  
adequate air flow and guard against sooting and con-  
trols being damaged. Raise fireplace floor with non-  
combustible material. Make sure material is secure.  
If reasons number 1 or 2 above apply to you, you must permanently  
open chimney flue damper. You must install the damper clamp  
accessory(toorder,seeAccessories,page32).Thiswillinsurevented  
operation (see Figure 10). The damper clamp will keep damper open.  
Installation instructions are included with clamp accessory.  
See chart below for minimum permanent flue opening you must  
provide. Attach damper clamp so the minimum permanent flue  
opening will be maintained at all times.  
CAUTION: Do not pick up heater base assembly  
bytheburner.Thiscoulddamageheater.Onlyhandle  
base assembly by grates.  
Chimney Minimum Permanent  
Height (ft.) Flue Opening (sq. ins.)  
IMPORTANT: Make sure the heater burners are level. If heater is  
not level, heater will not work properly. For thermostat models,  
avoid damage to thermostat bulb. Avoid nicks or sharp bends in  
thermostat bulb wire. Keep thermostat bulb in mounting bracket  
until ready to mount base to floor. See Optional Positioning Of  
Thermostat Sensing Bulb, page 24.  
6' to 15'  
15' to 30'  
39 sq. inches  
29 sq. inches  
Area of Various Standard  
Round Flues  
Installation Items Needed  
Diameter (ins.) Area (sq. ins.)  
• hardware package (provided with heater)  
• approved flexible gas hose (not provided) (if allowed by local codes)  
• sealant (resistant to propane/LP gas, not provided)  
• electric drill with 3/16" drill bit  
5"  
6"  
7"  
8"  
20 sq. inches  
29 sq. inches  
39 sq. inches  
51 sq. inches  
• flathead screwdriver  
Damper Clamp  
1. Apply pipe joint sealant lightly to male threads of the fitting to  
be threaded into gas regulator. Connect approved flexible gas  
hose to gas regulator of heater (see Figure 11, page 11).  
IMPORTANT: Hold gas regulator with wrench when connect-  
ing flexible gas hose.  
Damper  
2. Locate masonry screws in hardware package.  
3. Position heater base assembly in fireplace.  
Damper  
Damper  
4. Place logs in their proper position on heater base (see Install-  
ing Logs, pages 13 through 15).  
5. Center heater base and logs front-to-front and side-to-side in  
fireplace.  
Masonry Fireplace  
Manufactured Fireplace  
6. Carefully remove logs without moving heater base.  
Figure 10 - Attaching Damper Clamp  
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INSTALLATION  
Installing Heater Base Assembly (Cont.)  
Connecting To Gas Supply  
11  
INSTALLATION  
Continued  
7. Mark screw locations through holes in mounting brackets (see  
Figure 12). If installing in a brick-bottom fireplace, mark screw  
locations in mortar joint of bricks.  
WARNING: For natural gas units, never connect  
heater to private (non-utility) gas wells. This gas is  
commonly known as wellhead gas.  
8. Remove heater base from fireplace.  
9. Drill holes at marked locations using 3/16" drill bit.  
Installation Items Needed  
Before installing heater, make sure you have the items listed below.  
• external regulator (supplied by installer)  
• piping (check local codes)  
• sealant (resistant to propane/LP gas)  
• equipment shutoff valve *  
• test gauge connection *  
10. Attach base assembly to fireplace floor using two masonry  
screws (in hardware package) (see Figure 12).  
Fitting  
Heater Gas  
Regulator  
Flexible Gas Hose  
(if allowed by local codes)  
• sediment trap  
• tee joint  
Figure11-AttachingFlexibleGasHosetoHeaterGasRegulator  
• pipe wrench  
* A CSA design-certified equipment shutoff valve with 1/8" NPT  
tap is an acceptable alternative to test gauge connection. Purchase  
the optional CSA design-certified equipment shutoff valve from  
your dealer. See Accessories, page 32.  
Masonry  
Screw  
For propane/LP gas, the installer must supply an external regulator.  
Theexternalregulatorwillreduceincominggaspressure. Youmust  
reduce incoming gas pressure to between 11 and 14 inches of water.  
Ifyoudonotreduceincominggaspressure,heaterregulatordamage  
could occur. Install external regulator with the vent pointing down  
as shown in Figure 13. Pointing the vent down protects it from  
freezing rain or sleet.  
Mounting  
Bracket  
Figure 12 - Attaching Base Assembly to Fireplace Floor  
Propane/LP  
Supply Tank  
External  
CONNECTING TO GAS SUPPLY  
Regulator  
WARNING: This appliance requires a 1/2" NPT  
(National Pipe Thread) inlet connection to the pres-  
sure regulator.  
WARNING: A qualified service person must con-  
nect heater to gas supply. Follow all local codes.  
Vent  
Pointing  
Down  
CAUTION: Never connect propane/LP heater di-  
rectly to the propane/LP supply. Propane/LP heaters  
require an external regulator (not supplied). Install  
the external regulator between the heater and pro-  
pane/LP supply.  
Figure 13 - External Regulator With Vent Pointing Down  
CAUTION: Use only new, black iron or steel pipe.  
Internally-tinnedcoppertubingmaybeusedincertain  
areas. Check your local codes. Use pipe of 1/2" diam-  
eter or greater to allow proper gas volume to heater. If  
pipe is too small, undue loss of volume will occur.  
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INSTALLATION  
Connecting To Gas Supply (Cont.)  
Checking Gas Connections  
12  
INSTALLATION  
Continued  
Installation must include a equipment shutoff valve, union, and  
plugged 1/8" NPT tap. Locate NPT tap within reach for test gauge  
hook up. NPT tap must be upstream from heater (see Figure 14).  
CHECKING GAS CONNECTIONS  
WARNING: Test all gas piping and connections  
forleaksafterinstallingorservicing. Correctallleaks  
at once.  
IMPORTANT: Install equipment shutoff valve in an accessible  
location. The main gas valve is for turning on or shutting off the gas  
to the appliance.  
Checkyourbuildingcodesforanyspecialrequirementsforlocating  
equipment shutoff valve to fireplaces.  
WARNING: Never use an open flame to check for  
a leak. Apply a commercial leak detection solution to  
all joints. Bubbles forming show a leak. Correct all  
leaks at once.  
Apply pipe joint sealant lightly to male NPT threads. This will  
prevent excess sealant from going into pipe. Excess sealant in pipe  
could result in clogged heater valves.  
CAUTION: For propane/LP units, make sure ex-  
ternal regulator has been installed between propane/  
LPsupplyandheater. SeeguidelinesunderConnect-  
ing to Gas Supply, page 11.  
WARNING: Use pipe joint sealant that is resistant  
to liquid petroleum (LP) gas.  
We recommend that you install sediment trap in supply line as  
showninFigure14.Locatesedimenttrapwhereitiswithinreachfor  
cleaning. Install in piping system between fuel supply and heater.  
Locate sediment trap where trapped matter is not likely to freeze. A  
sediment trap traps moisture and contaminants. This keeps them  
from going into heater controls. If sediment trap is not installed or  
is installed wrong, heater may not run properly.  
Pressure Testing Gas Supply Piping System  
Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)  
1. Disconnect appliance with its appliance main gas valve (control  
valve) and equipment shutoff valve from gas supply piping. Pres-  
sures in excess of 1/2 psig will damage heater regulator.  
2. Cap off open end of gas pipe where equipment shutoff valve  
was connected.  
CAUTION: Avoid damage to regulator. Hold gas  
regulator with wrench when connecting it to gas  
piping and/or fittings.  
3. Pressurize supply piping system by either opening propane/LP  
supply tank valve for propane/LP gas or opening main gas valve  
located on or near gas meter for natural gas, or using com-  
pressed air.  
Natural  
CSA Design-Certified  
Equipment Shutoff Valve  
With 1/8" NPT Tap*  
From Gas Meter  
(5" W.C.** to  
10.5" W.C.  
Pressure)  
4. Check all joints of gas supply piping system. Apply a com-  
mercial leak detection solution to all joints. Bubbles forming  
show a leak.  
Approved  
Flexible Gas  
Hose (if allowed  
by local codes)  
5. Correct all leaks at once.  
Propane/LP  
From External  
Regulator  
6. Reconnect heater and equipment shutoff valve to gas supply.  
Check reconnected fittings for leaks.  
(11" W.C.** to  
14 " W.C.  
Pressure  
Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)  
1. Close equipment shutoff valve (see Figure 15, page 13).  
3" Minimum  
2. Pressurize supply piping system by either opening propane/LP  
supply tank valve for propane/LP gas or opening main gas valve  
located on or near gas meter for natural gas, or using com-  
pressed air.  
Tee Joint Cap Pipe Nipple  
Sediment Trap  
Gas Regulator  
Figure 14 - Gas Connection  
3. Check all joints from gas meter (natural gas) or propane/LP  
supply to equipment shutoff valve (see Figure 16 or 17, page  
13). Apply a commercial leak detection solution to all joints.  
Bubbles forming show a leak.  
* Purchase the optional CSA design-certified equipment shutoff  
valve from your dealer. See Accessories, page 32.  
** Minimum inlet pressure for purpose of input adjustment.  
4. Correct all leaks at once.  
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INSTALLATION  
Checking Gas Connections (Cont.)  
Installing Logs, Models CGS2718P, CGS2718N, CGS3124P and CGS3124N  
13  
INSTALLATION  
Continued  
Pressure Testing Heater Gas Connections  
1. Open equipment shutoff valve (see Figure 15).  
INSTALLING LOGS, MODELS CGS2718P,  
CGS2718N, CGS3124P AND CGS3124N  
2. Open main gas valve located on or near gas meter for natural  
gas or open propane/LP supply tank valve.  
WARNING: Failure to position the parts in accor-  
dancewiththesediagramsorfailuretouseonlyparts  
specifically approved with this heater may result in  
property damage or personal injury.  
3. Make sure control knob of heater is in the OFF position.  
4. Check all joints from gas meter (natural gas) or propane/LP  
supply to equipment shutoff valve (see Figure 16 or 17). Ap-  
ply a commercial leak detection solution to all joints. Bubbles  
forming show a leak.  
CAUTION:Afterinstallationandperiodicallythere-  
after, check to ensure that no flame comes in contact  
with any log. With the heater set to High, check to see  
if flames contact any log. If so, reposition logs ac-  
cording to the log installation instructions in this  
manual. Flames contacting logs will create soot.  
5. Correct all leaks at once.  
6. Light heater (see Operating Heater, pages 15 through 17 [manu-  
ally-controlled models] or pages 17 and 18 [thermostatically-  
controlled models]). Check all other internal joints for leaks.  
7. Turn off heater (see To Turn Off Gas to Appliance, page 17  
[manually-controlled models] or page 18 [thermostatically-  
controlled models]).  
Each log is marked with a number. These numbers will help you  
identify the log when installing. It is very important to install these  
logs exactly as instructed. Do not modify logs. Only use logs  
supplied with heater.  
Open  
Equipment  
Shutoff  
Valve  
1. Locate pegs on the bottom of back log (#1). Slide these pegs into  
the holes in the grate base behind the burner (see Figure 18).  
Closed  
Back Log (#1)  
Figure 15 - Equipment Shutoff Valve  
Control  
Valve  
Location  
Equipment Shutoff Valve  
Peg  
Peg  
Gas  
Meter  
Hole  
Figure 16 - Checking Gas Joints (Natural Gas Only)  
Control  
Valve  
Location  
Propane/LP  
Supply Tank  
Equipment Shutoff Valve  
Figure 18 - Installing Back Log  
Figure 17 - Checking Gas Joints (Propane/LP Gas Only)  
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INSTALLATION  
Installing Logs, Models CGS2718P, CGS2718N, CGS3124P and CGS3124N (Cont.)  
Installing Logs, Models CLD3018PA, CLD3018NA, CLD3924PTA and CLD3924NTA  
14  
INSTALLATION  
Continued  
2. Locate the notches on the back of the front log (#2). Slide  
these notches over the tabs of the grate base (see Figure 19).  
INSTALLING LOGS, MODELS CLD3018PA,  
CLD3018NA, CLD3924PTA AND CLD3924NTA  
3. Locate the notches in the bottom of the crossover log (#3). Place  
the crossover log on top of the back log and front log. Make  
sure the notches of the crossover log line up with rectangular  
knobs on top of the back and front logs (see Figure 20).  
WARNING: Failure to position the parts in accor-  
dancewiththesediagramsorfailuretouseonlyparts  
specifically approved with this heater may result in  
property damage or personal injury.  
4. Add lava rock around base of heater if desired. Do not place  
lava rock on logs or burner.  
CAUTION:Afterinstallationandperiodicallythere-  
after, check to ensure that no flame comes in contact  
with any log. With the heater set to High, check to see  
if flames contact any log. If so, reposition logs ac-  
cording to the log installation instructions in this  
manual. Flames contacting logs will create soot.  
Front Log (#2)  
Notch  
Each log is marked with a number. These numbers will help you  
identify the log when installing. It is very important to install these  
logs exactly as instructed. Do not modify logs. Only use logs  
supplied with heater.  
1. Place the base of the middle log (#1) in the U-shaped slots of  
the grate base. The cutout on the right of the middle log should  
fit over the burner (see Figure 21). Make sure the front of the  
middle log is resting on the tabs of the grate base and the cut-  
out area is centered over the burner “U” bend.  
Tabs of  
Grate Base  
Figure 19 - Installing Front Log  
2. Locate pegs on the bottom of back log (#2). Slide these pegs  
into the holes in the grate base behind the burner (see Figure 22,  
page 15).  
Notch  
Crossover  
Log (#3)  
3. Locate the notches in the bottom of the front log (#3). Place the  
front log on the grate fingers. Make sure the notches of the front  
log line up with the grate fingers (see Figure 23, page 15).  
Rectangular  
Knob  
4. Place crossover log (#4) onto the pin (right) on back log (#2) and  
into the recess of the middle log (#1) (see Figure 24, page 15).  
Notch  
5. Add lava rock around base of heater if desired. Do not place  
any lava rock on logs or burner.  
Middle Log (#1)  
Rectangular Knob  
Tab  
Burner  
Figure 20 - Installing Crossover Log  
UBend  
U-Shaped Slot  
Figure 21 - Installing Middle Log (#1)  
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INSTALLATION  
Installing Logs, Models CLD3018PA, CLD3018NA, CLD3924PTA and CLD3924NTA (Cont.)  
OPERATING HEATER Manually-Controlled Models  
15  
For Your Safety Read Before Lighting  
INSTALLATION  
OPERATING HEATER  
Continued  
MANUALLY-CONTROLLED MODELS  
Back Log (#2)  
Hole in  
Grate Base  
FOR YOUR SAFETY READ  
BEFORE LIGHTING  
WARNING:Ifyoudonotfollowtheseinstructions  
exactly, a fire or explosion may result causing prop-  
erty damage, personal injury or loss of life.  
Peg  
A. This appliance has a pilot which must be lighted by hand.  
When lighting the pilot, follow these instructions exactly.  
B. BEFORE LIGHTING smell all around the appliance area  
for gas. Be sure to smell next to the floor because some gas  
is heavier than air and will settle on the floor.  
Burner  
WHAT TO DO IF YOU SMELL GAS  
• Do not try to light any appliance.  
Figure 22 - Installing Back Log (#2)  
• Do not touch any electric switch; do not use any phone  
in your building.  
• Immediately call your gas supplier from a neighbor’s  
phone. Follow the gas supplier’s instructions.  
• If you cannot reach your gas supplier, call the fire de-  
partment.  
Front Log (#3)  
C. Use only your hand to push in or turn the gas control knob.  
Never use tools. If the knob will not push in or turn by  
hand, don’t try to repair it, call a qualified service techni-  
cian or gas supplier. Force or attempted repair may result  
in a fire or explosion.  
Notches  
D. Do not use this appliance if any part has been under water.  
Immediately call a qualified service technician to inspect  
the appliance and to replace any part of the control system  
and any gas control which has been under water.  
Grate Fingers  
Figure 23 - Installing Front Log (#3)  
Crossover  
Log (#4)  
Peg  
Recess  
Figure 24 - Installing Crossover Log (#4)  
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OPERATING HEATER Manually-Controlled Models  
Lighting Instructions  
Variable Control Operation  
16  
OPERATING HEATER  
Continued  
Note: If pilot does not stay lit, contact a qualified service  
person or gas supplier for repairs. Until repairs are made,  
light pilot with match. To light pilot with match, see Manual  
Lighting Procedure, page 17.  
LIGHTING INSTRUCTIONS  
WARNING:  
7. Keep control knob pressed in for 30 seconds after lighting  
pilot. After 30 seconds, release control knob.  
If fireplace has glass doors, never operate this  
heater with glass doors closed. If you operate  
heater with doors closed, heat buildup inside fire-  
place will cause glass to burst. Also if fireplace  
opening has vents at the bottom, you must open  
the vents before operating heater.  
Note: If pilot goes out, repeat steps 3 through 7.  
• If control knob does not pop out when released, contact  
a qualified service person or gas supplier for repairs.  
8. Slightly depress and turn control knob counterclockwise  
Youmustoperatethisheaterwithafireplacescreen  
in place. Make sure fireplace screen is closed  
before running heater.  
to desired heating level. The burner should light.  
Set control knob to any heat level between HI and LO.  
C-clockwise  
WARNING: Do not operate heater between PILOT  
and HIGH positions.  
NOTICE:Duringinitialoperationofnewheater,burning  
logs will give off a paper-burning smell. Orange flame  
will also be present. Open damper or window to vent  
smell. This will only last a few hours.  
HI  
PILOT  
Note: Home owners generally prefer to operate their heater  
with the chimney damper closed. This will put all the heat into  
the room. However, there may be times you will desire the full  
flames of the HI heat setting but will find the heat output  
excessive. You can open the chimney damper (if you have one)  
fully or partially to release some of the heat.  
OFF  
LO  
Ignitor Button  
Figure 25 - Control Knob and Ignitor Button Location  
Control Knob  
Ignitor Electrode  
Pilot  
Burner  
Ignitor Electrode  
Pilot Burner  
WARNING: Damper handle will be hot if heater  
has been running.  
1. STOP! Read the safety information page 15, column 2.  
2. Make sure equipment shutoff valve is fully open.  
Clockwise  
3. Press in and turn control knob clockwise  
OFF position.  
to the  
Natural Gas  
Propane/LP  
Thermocouple  
Figure 26 - Pilot  
4. Wait five (5) minutes to clear out any gas. Then smell for  
gas, including near the floor. If you smell gas, STOP! Fol-  
low “B” in the safety information page 15, column 2. If you  
don’t smell gas, go to the next step.  
VARIABLE CONTROL OPERATION  
The variable control valve can be set to any heat setting and  
flame height desired, by simply turning the control knob until  
that setting is attained. Even the lowest setting provides realis-  
tic, dancing yellow flames. Selecting higher settings produces  
greater heat output. This results in increased heating comfort.  
5. Slightly depress and turn control knob counterclockwise  
to the PILOT position. Press in control knob for  
C-clockwise  
five (5) seconds (see Figure 25).  
Note: You may be running this heater for the first time  
after hooking up to gas supply. If so, the control knob may  
need to be pressed in for 30 seconds or more. This will al-  
low air to bleed from the gas system.  
CAUTION: Do not try to adjust heating levels by  
using the equipment shutoff valve.  
6. With control knob pressed in, press and release ignitor but-  
ton. This will light pilot. The pilot is attached to the burner.  
If needed, keep pressing ignitor button until pilot lights.  
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OPERATING HEATER Manually-Controlled Models  
To Turn Off Gas To Appliance  
17  
Manual Lighting Procedure  
OPERATING HEATER Thermostatically-Controlled Models  
For Your Safety Read Before Lighting  
Lighting Instructions  
OPERATING HEATER  
Continued  
C. Use only your hand to push in or turn the gas control knob.  
Never use tools. If the knob will not push in or turn by  
hand, don’t try to repair it, call a qualified service techni-  
cian or gas supplier. Force or attempted repair may result  
in a fire or explosion.  
TO TURN OFF GAS TO APPLIANCE  
Shutting Off Heater  
1. Press in and turn control knob clockwise  
to the  
Clockwise  
HIGH position.  
D. Do not use this appliance if any part has been under water.  
Immediately call a qualified service technician to inspect  
the appliance and to replace any part of the control system  
and any gas control which has been under water.  
2. Turn control knob clockwise  
to the pilot position.  
to the  
Clockwise  
3. Press in control knob and turn clockwise  
OFF position.  
Clockwise  
Shutting Off Burners Only (pilot stays lit)  
LIGHTING INSTRUCTIONS  
1. Turn control knob clockwise  
to the HIGH position.  
Clockwise  
2. Press in and turn control knob clockwise  
pilot position.  
to the  
Clockwise  
WARNING  
If fireplace has glass doors, never operate this  
heater with glass doors closed. If you operate  
heater with doors closed, heat buildup inside fire-  
place will cause glass to burst. Also if fireplace  
opening has vents at the bottom, you must open  
the vents before operating heater.  
Youmustoperatethisheaterwithafireplacescreen  
in place. Make sure fireplace screen is closed  
before running heater.  
MANUAL LIGHTING PROCEDURE  
1. Follow steps 1 through 5 under Lighting Instructions, page 16.  
2. Depress control knob and light pilot with match.  
3. Keep control knob pressed in for 30 seconds after lighting  
pilot. After 30 seconds, release control knob. Now follow  
step 8 under Lighting Instructions, page 16.  
NOTICE: During initial operation of new heater, burn-  
ing logs will give off a paper-burning smell. Orange  
flamewillalsobepresent. Opendamperorwindowto  
vent smell. This will only last a few hours.  
THERMOSTATICALLY-CONTROLLED  
MODELS  
FOR YOUR SAFETY READ  
BEFORE LIGHTING  
Note: Home owners generally prefer to operate their heater  
with the chimney damper closed. This will put all the heat into  
the room. However, there may be times you will desire the full  
flames of the HI heat setting but will find the heat output  
excessive. You can open the chimney damper (if you have one)  
fully or partially to release some of the heat.  
WARNING: If you do not follow these instructions  
exactly, a fire or explosion may result causing prop-  
erty damage, personal injury or loss of life.  
A. This appliance has a pilot which must be lighted by hand.  
When lighting the pilot, follow these instructions exactly.  
WARNING: Damper handle will be hot if heater  
has been running.  
B. BEFORE LIGHTING smell all around the appliance area  
for gas. Be sure to smell next to the floor because some gas  
is heavier than air and will settle on the floor.  
1. STOP! Read the safety information, column 1.  
2. Make sure equipment shutoff valve is fully open.  
WHAT TO DO IF YOU SMELL GAS  
• Do not try to light any appliance.  
• Do not touch any electric switch; do not use any phone  
in your building.  
• Immediately call your gas supplier from a neighbor’s  
phone. Follow the gas supplier’s instructions.  
• If you cannot reach your gas supplier, call the fire de-  
partment.  
Clockwise  
3. Turn control knob clockwise  
to the OFF position.  
4. Wait five (5) minutes to clear out any gas. Then smell for  
gas, including near the floor. If you smell gas, STOP! Fol-  
low “B” in the safety information, column 1. If you don’t  
smell gas, go to the next step.  
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OPERATING HEATER Thermostatically-Controlled Models  
Lighting Instructions (Cont.)  
18  
To Turn Off Gas To Appliance  
Thermostat Control Operation  
Manual Lighting Procedure  
OPERATING HEATER  
Continued  
5. Turn control knob counterclockwise  
C-clockwise  
to the PILOT  
TO TURN OFF GAS TO APPLIANCE  
position. Press in control knob for five (5) seconds (see Fig-  
ure 27).  
Shutting Off Heater  
Note: You may be running this heater for the first time  
after hooking up to gas supply. If so, the control knob may  
need to be pressed in for 30 seconds or more. This will al-  
low air to bleed from the gas system.  
• If control knob does not pop out when released, contact  
a qualified service person or gas supplier for repairs.  
Turn control knob clockwise  
to the OFF position.  
Clockwise  
Shutting Off Burners Only (pilot stays lit)  
Turn control knob clockwise  
to the PILOT position.  
Clockwise  
6. With control knob pressed in, press and release ignitor but-  
ton. This will light pilot. The pilot is attached to the front  
burner. If needed, keep pressing ignitor button until pilot lights.  
THERMOSTAT CONTROL OPERATION  
The thermostat control knob can be set to any comfort level  
between HI and LO. The thermostat will gradually modulate  
the heat output and flame height from higher to lower settings,  
or pilot, in order to maintain the comfort level you select. The  
idealcomfortsettingwillvarybyhouseholddependinguponthe  
amount of space to be heated, the output of the central heating  
system, etc.  
Note: If pilot does not stay lit, contact a qualified service  
person or gas supplier for repairs. Until repairs are made,  
light pilot with match. To light pilot with match, see Manual  
Lighting Procedure.  
7. Keep control knob pressed in for 30 seconds after lighting  
pilot. After 30 seconds, release control knob.  
Note: Selecting the HI setting with the control knob will cause the  
burnertoremainfullyon, withoutmodulatingdowninmostcases.  
Note: If pilot goes out, repeat steps 3 through 7. This heater  
has a safety interlock system. Wait one (1) minute for sys-  
tem to reset before lighting pilot again.  
8. Turn control knob counterclockwise  
to desired  
C-clockwise  
MANUAL LIGHTING PROCEDURE  
heating level. The burners should light. Set control knob to  
any heat level between HI and LO.  
1. Follow steps 1 through 5 under Lighting Instructions, pages  
17 and 18.  
CAUTION: Do not try to adjust heating levels by  
using the equipment shutoff valve.  
2. Depress control knob and light pilot with match.  
3. Keep control knob pressed in for 30 seconds after lighting  
pilot. After 30 seconds, release control knob. Now follow  
step 8 under Lighting Instructions, column 1.  
Control Knob  
Figure 27 - Control Knob and Ignitor Button Location  
Ignitor Button  
Ignitor Electrode  
Pilot  
Burner  
Ignitor Electrode  
Pilot Burner  
Natural Gas  
Thermocouple  
Propane/LP  
Figure 28 - Pilot  
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INSPECTING BURNERS  
Pilot Flame Pattern  
19  
Burner Primary Air Holes  
Main Burner  
CLEANING AND MAINTENANCE  
ODS/Pilot And Burner  
Cleaning Burner Injector Holder and Pilot Air Inlet Hole  
INSPECTING BURNERS  
CLEANING AND  
MAINTENANCE  
Check pilot flame pattern and burner flame patterns often.  
PILOT FLAME PATTERN  
WARNING: Turn off heater and let cool before  
cleaning.  
Figure 29 shows a correct pilot flame pattern. Figure 30 shows an  
incorrect pilot flame pattern. The incorrect pilot flame is not  
touching the thermocouple. This will cause the thermocouple to  
cool. When the thermocouple cools, the heater will shut down.  
CAUTION: You must keep control areas, burner,  
and circulating air passageways of heater clean. In-  
spect these areas of heater before each use. Have  
heater inspected yearly by a qualified service person.  
Heatermayneedmorefrequentcleaningduetoexces-  
sivelintfromcarpeting,beddingmaterial,pethair,etc.  
If pilot flame pattern is incorrect, as shown in Figure 30  
• turn heater off (see To Turn Off Gas to Appliance, page 17 [manu-  
ally-controlled models] or page 18 [thermostatically-controlled  
model])  
• see Troubleshooting, pages 21 through 23  
ODS/PILOT AND BURNER  
• Use a vacuum cleaner or small, soft bristled brush to clean.  
Note: The pilot flame on natural gas units will have a slight curve,  
but flame should be blue and have no yellow or orange color.  
Pilot Burner  
Pilot Burner  
Thermocouple  
CLEANING BURNER INJECTOR HOLDER  
AND PILOT AIR INLET HOLE  
The primary air inlet holes allow the proper amount of air to mix with  
the gas. This provides a clean burning flame. Keep these holes clear  
of dust, dirt, and lint. Clean these air inlet holes prior to each heating  
season. Blocked air holes will create soot. We recommend that you  
clean the unit every every three months during operation and have  
heater inspected yearly by a qualified service person.  
Thermocouple  
Figure 29 - Correct Pilot Flame Pattern  
Natural Gas  
Propane/LP  
We also recommend that you keep the burner tube and pilot  
assembly clean and free of dust and dirt. To clean these parts we  
recommendusingcompressedairnogreaterthan30PSI. Yourlocal  
computer store, hardware store, or home center may carry com-  
pressed air in a can. You can use a vacuum cleaner in the blow  
position. If using compressed air in a can, please follow the direc-  
tions on the can. If you don't follow directions on the can, you could  
damage the pilot assembly.  
Pilot Burner  
Thermocouple  
Pilot Burner  
1. Shut off the unit, including the pilot. Allow the unit to cool for  
at least thirty minutes.  
Natural Gas  
Thermocouple  
Propane/LP  
Figure 30 - Incorrect Pilot Flame Pattern  
2. Inspect burner, pilot, and primary air inlet holes on injector  
holder for dust and dirt (see Figure 31).  
BURNER PRIMARY AIR HOLES  
3. Blow air through the ports/slots and holes in the burner.  
Air is drawn into the burner through the holes in the fitting at the  
entrance to the burner. These holes may become blocked with dust  
or lint. Periodically inspect these holes for any blockage and clean  
as necessary. Blocked air holes will create soot.  
Injector Holder  
(May Be Brass or  
Aluminum  
Depending on  
Model)  
MAIN BURNER  
Periodicallyinspectallburnerflameholeswiththeheaterrunning.All  
slotted burner flame holes should be open with yellow flame present.  
All round burner flame holes should be open with a small blue flame  
present. Some burner flame holes may become blocked by debris or  
rust, with no flame present. If so, turn off heater and let cool. Remove  
blockage, blocked burner flame holes will create soot.  
Burner Tube  
Primary Air Inlet Holes  
(Shape of Holes May  
Vary by Model)  
Figure 31 - Injector Holder On Outlet Burner Tube  
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CLEANING AND MAINTENANCE  
20 TECHNICAL SERVICE  
SERVICE HINTS  
REPLACEMENT PARTS  
CLEANING AND  
TECHNICAL SERVICE  
MAINTENANCE  
You may have further questions about installation, operation, or  
troubleshooting. If so, contact DESA International’s Technical  
Service Department at 1-866-672-6040. When calling please have  
your model and serial numbers of your heater ready.  
Continued  
4. Check the injector holder located at the end of the burner tube  
again. Remove any large particles of dust, dirt, lint, or pet hair  
with a soft cloth or vacuum cleaner nozzle.  
You can also visit DESA International’s technical service web site  
5. Blow air into the primary air holes on the injector holder.  
6. In case any large clumps of dust have now been pushed into  
the burner repeat steps 3 and 4.  
SERVICE HINTS  
When Gas Pressure Is Too Low  
Clean the pilot assembly also. A yellow tip on the pilot flame  
indicates dust and dirt in the pilot assembly. There is a small pilot  
air inlet hole about two inches from where the pilot flame comes out  
of the pilot assembly (see Figure 32). With the unit off, lightly blow  
airthroughtheairinlethole.Youmayblowthroughadrinkingstraw  
• pilot will not stay lit  
• burners will have delayed ignition  
• heater will not produce specified heat  
• propane/LP gas supply may be low  
if compressed air is not available.  
Ports/Slots  
You may feel your gas pressure is too low. If so, contact your local  
natural or propane/LP gas supplier.  
Burner Tube  
REPLACEMENT PARTS  
Note: Use only original replacement parts. This will protect your  
warranty coverage for parts replaced under warranty.  
Pilot Assembly  
PARTS UNDER WARRANTY  
Pilot Air  
Inlet Hole  
Contact authorized dealers of this product. If they can’t supply  
original replacement part(s), call DESA International’s Technical  
Service Department at 1-866-672-6040.  
When calling DESA International, have ready  
• your name  
• your address  
• model and serial numbers of your heater  
• how heater was malfunctioning  
• type of gas used (propane/LP or natural gas)  
• purchase date  
Figure 32 - Pilot Inlet Air Hole  
LOGS  
• If you remove logs for cleaning, refer to Installing Logs, page  
Usually, we will ask you to return the part to the factory.  
13 through 15, to properly replace logs.  
• Replace log(s) if broken or chipped (dime-sized or larger).  
PARTS NOT UNDER WARRANTY  
BURNER PRIMARY AIR HOLES  
Contact authorized dealers of this product. If they can’t supply original  
replacement part(s), call DESA International at 1-866-672-6040 for  
referral information.  
Air is drawn into the burner through the 8 holes in the brass fitting  
at the entrance to the burner. These holes may become blocked with  
dust or lint. Periodically inspect these holes for any blockage and  
clean as necessary. Blocked air holes will create soot.  
When calling DESA International, have ready  
• model number of your heater  
• the replacement part number  
MAIN BURNER  
Periodicallyinspectallburnerflameholeswiththeheaterrunning.All  
slotted burner flame holes should be open with yellow flame present.  
All round burner flame holes should be open with a small blue flame  
present. Some burner flame holes may become blocked by debris or  
rust, with no flame present. If so, turn off heater and let cool. Remove  
blockage, blocked burner flame holes will create soot.  
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TROUBLESHOOTING  
21  
TROUBLESHOOTING  
Note: For additional help, visit DESA  
International’stechnicalservicewebsite  
CAUTION: Never use a wire,  
needle, or similar object to clean  
ODS/pilot.ThiscandamageODS/  
pilot unit.  
WARNING: Turn off and un-  
plug heater and let cool before  
servicing. Only a qualified ser-  
vice person should service and  
repair heater.  
Note:Alltroubleshootingitemsarelistedin  
order of operation.  
OBSERVED PROBLEM  
POSSIBLE CAUSE  
REMEDY  
When ignitor button is pressed, there is no 1. Ignitor electrode not connected to igni- 1. Reconnect ignitor cable  
spark at ODS/pilot  
tor cable  
2. Ignitor cable pinched or wet  
2. Free ignitor cable if pinched by any  
metal or tubing. Keep ignitor cable dry  
3. Tighten nut holding piezo ignitor to base  
panel of log set. Nut is located behind  
base panel  
3. Piezo ignitor nut is loose  
4. Broken ignitor cable  
4. Replace ignitor cable  
5. Bad piezo ignitor  
5. Replace piezo ignitor  
6. Ignitor electrode broken  
7. Ignitor electrode positioned wrong  
6. Replace pilot assembly  
7. Replace pilot assembly  
When ignitor button is pressed, there is 1. Gas supply turned off or equipment 1. Turn on gas supply or open equipment  
spark at ODS/pilot but no ignition  
shutoff valve closed  
shutoff valve  
2. Control knob not in PILOT position  
2. Turn control knob to PILOT position  
3. Control knob not pressed in while in 3. Press in control knob while in PILOT  
PILOT position  
position  
4. Air in gas lines when installed  
4. Continue holding down control knob. Re-  
peat igniting operation until air is removed  
5. Depleted gas supply (propane/LP only) 5. Contact local propane/LP gas company  
6. ODS/pilot is clogged  
6. Clean ODS/pilot (see Cleaning and  
Maintenance, page 19) or replace ODS/  
pilot assembly  
7. Gas regulator setting is not correct  
7. Replace gas regulator  
ODS/pilot lights but flame goes out when 1. Control knob not fully pressed in  
1. Press in control knob fully  
control knob is released  
2. Control knob not pressed in long enough 2. After ODS/pilot lights, keep control  
knob pressed in 30 seconds  
3. Equipment shutoff valve not fully open 3. Fully open equipment shutoff valve  
4. Pilot flame not touching thermocouple, 4. A) Contact local natural or propane/LP  
which allows thermocouple to cool,  
causing pilot flame to go out. This prob-  
lem could be caused by one or both of  
the following:  
gas company  
B) Clean ODS/pilot (see Cleaning and  
Maintenance, page 19) or replace ODS/  
pilot assembly  
A) Low gas pressure  
B) Dirty or partially clogged ODS/pilot  
5. Thermocouple connection loose at con- 5. Hand tighten until snug, then tighten 1/4  
trol valve  
turn more  
6. Thermocouple damaged  
7. Control valve damaged  
6. Replace pilot assembly  
7. Replace control valve  
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TROUBLESHOOTING  
22  
TROUBLESHOOTING  
Continued  
OBSERVED PROBLEM  
POSSIBLE CAUSE  
REMEDY  
Burner does light after ODS/pilot is lit  
1. Burner orifice clogged  
1. Clean burner (see Cleaning and Mainte-  
nance, page 19) or replace burner orifice  
2. Contact local natural or propane/LP gas  
company  
2. Inlet gas pressure is too low  
Delayed ignition of burner  
1. Manifold pressure is too low  
2. Burner orifice clogged  
1. Contact local natural or propane/LP gas  
company  
2. Clean burner (see Cleaning and Mainte-  
nance, page 19) or replace burner orifice  
Burner backfiring during combustion  
1. Burner orifice is clogged or damaged  
1. Clean burner (see Cleaning and Mainte-  
nance, page 19) or replace burner orifice  
2. Replace damaged burner  
2. Damaged burner  
3. Gas regulator defective  
3. Replace gas regulator  
Slight smoke or odor during initial operation 1. Not enough air  
1. Check burner for dirt and debris. If  
found, clean burner (see Cleaning and  
Maintenance, page 19)  
2. Gas regulator defective  
2. Replace gas regulator  
3. Residues from manufacturing processes 3. Problem will stop after a few hours of  
and logs curing  
operation  
Moisture/condensationnoticedonwindows 1. Not enough combustion/ventilation air  
1. Refer to Air for Combustion and Venti-  
lation requirements (page 4)  
Heater produces a whistling noise when 1. Turning control knob to HI position 1. Turn control knob to LO position and  
burner is lit  
when burner is cold  
2. Air in gas line  
let warm up for a minute  
2. Operate burner until air is removed from  
line. Have gas line checked by local  
natural or propane/LP gas company  
3. Observe minimum installation clear-  
ances (see pages 7 through 9)  
3. Air passageways on heater blocked  
4. Dirty or partially clogged burner orifice 4. Clean burner (see Cleaning and Mainte-  
nance, page 19) or replace burner orifice  
Whitepowderresidueformingwithinburner 1. When heated, vapors from furniture pol- 1. Turn heater off when using furniture  
box or on adjacent walls or furniture  
ish, wax, carpet cleaners, etc. may turn  
polish, wax, carpet cleaners, or similar  
into a white powder residue  
products  
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TROUBLESHOOTING  
23  
TROUBLESHOOTING  
Continued  
WARNING: If you smell gas  
Shut off gas supply.  
Do not try to light any appliance.  
Do not touch any electrical switch; do not use any phone in your  
building.  
Immediatelycallyourgassupplierfromaneighborsphone.Followthe  
gas suppliers instructions.  
If you cannot reach your gas supplier, call the fire department.  
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning  
supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles,  
etc., create fumes. These fumes may mix with combustion air and create odors. These odors  
will disappear over time.  
OBSERVED PROBLEM  
POSSIBLE CAUSE  
REMEDY  
Heater produces a clicking/ticking noise 1. Metal expanding while heating or con- 1. This is common with most heaters. If  
just after burner is lit or shut off  
tracting while cooling  
noise is excessive, contact qualified ser-  
vice person  
Heater produces unwanted odors  
1. Heater burning vapors from paint, hair 1. Open window and ventilate room. Stop  
spray, glues, cleaners, chemicals, new  
carpet, etc. (See IMPORTANT state-  
ment above)  
using odor causing products while heater  
is running  
2. Low fuel supply (propane/LP only)  
2. Refill supply tank (propane/LP only)  
3. Gas leak. SeeWarning statement at 3. Locate and correct all leaks (see Check-  
top of page  
ing Gas Connections, page 12)  
Heater shuts off in use (ODS operates)  
1. Not enough fresh air is available  
2. Low line pressure  
1. Open window and/or door for ventilation  
2. Contact local natural or propane/LP gas  
company  
3. ODS/pilot is partially clogged  
3. Clean ODS/pilot (see Cleaning and  
Maintenance, page 19)  
Gas odor even when control knob is in OFF 1. Gas leak. SeeWarning statement at 1. Locate and correct all leaks (see Check-  
position  
top of page  
ing Gas Connections, page 12)  
2. Control valve defective  
2. Replace control valve  
Gas odor during combustion  
1. Foreign matter between control valve 1. Take apart gas tubing and remove for-  
and burner eign matter  
2. Gas leak. SeeWarning statement at 2. Locate and correct all leaks (see Check-  
top of page ing Gas Connections, page 12)  
Log set cycles to pilot, but room tempera- 1. Thermostat sensing bulb needs to be re- 1. Reposition thermostat sensing bulb (see  
ture drops to a lower than ideal level before  
positioned  
Optional Positioning of Thermostat  
log set comes back on  
Sensing Bulb, page 24  
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OPTIONAL POSITIONING OF THERMOSTAT SENSING BULB  
24  
OPTIONAL POSITIONING OF  
Thermostat Screw  
THERMOSTAT SENSING BULB  
Capillary  
For Masonry and Factory-built Metal Fireplace  
If your log set cycles to pilot, but the room temperature drops to a  
lower than ideal comfort level before the log set comes back on, you  
may want to reposition the thermostat sensing bulb.  
Retaining  
Clamp  
The thermostat sensing bulb is located near the gas valve assembly  
onthemountingbracket.Thislocationallowsthethermostattokeep  
the room temperature at an ideal comfort level for most fireplace  
applications. For positioning the thermostat sensing bulb else-  
where, an adhesive-backed mounting clip is available.  
Thermostat  
Sensing Bulb  
Tools needed: 1/4" hex driver or socket  
1. Remove logs. Locate the gas valve assembly and thermostat  
sensing bulb (see Figure 33).  
Figure 34 - Adhesive-  
backed Mounting Clip  
Figure 35 - Removing Thermostat  
Sensing Bulb  
2. With 1/4" hex driver or socket, loosen the thermostat screw.  
Carefully slide the thermostat sensing bulb out of the retaining  
clamp (see Figure 35).  
Thermostat  
Sensing Bulb  
Thermostat  
Sensing Bulb  
Note: Do not remove the screw. Make sure you tighten the  
screw after removing the thermostat sensing bulb.  
IMPORTANT: Do not force or bend the thermostat sensing  
bulb or capillary.  
3. The thermostat sensing bulb may be located to the lower right  
front side of fireplace. Determine location of sensing bulb, but  
do not mount sensing bulb until step 5. If you have a masonry  
fireplace, see Figure 36 for location. If you have a factory-  
built metal fireplace, see Figure 37 for location. If your fire-  
place has glass doors, position sensing bulb directly behind  
door gap on right bottom side (see Figure 38).  
Adhesive-backed  
Mounting Clip  
Adhesive-backed  
Mounting Clip  
4. The mounting clip must be a minimum of 3" from bottom of  
fireplace to prevent crimping of capillary. Once you have de-  
cided on a location, clean the area thoroughly. Remove the pa-  
per backing from the adhesive on back of mounting clip. Press  
the clip into the new location so that the thermostat sensing bulb  
will be positioned vertically with the capillary at the bottom  
(see Figure 39). Slide the thermostat sensing bulb into the clip.  
Figure 36  
Thermostat Sensing Bulb on  
Masonry Fireplace  
-
Locating  
Figure  
37  
-
Locating  
Thermostat Sensing Bulb on  
Factory-built Metal Fireplace  
Thermostat Sensing Bulb  
IMPORTANT: Do not crimp capillary.  
Thermostat  
Sensing Bulb  
Gas Valve  
Assembly  
Adhesive-  
Capillary  
backed  
Mounting  
Clip  
Thermostat  
Sensing Bulb  
Do Not Crimp  
Capillary  
Mounting  
Bracket  
Glass Doors  
Adhesive-backed  
Mounting Clip  
Figure 38  
-
Installing Figure 39 - Positioning the  
Thermostat Sensing Bulb Thermostat Sensing Bulb in  
Figure 33 - Location of Gas Valve Assembly and Thermostat  
Sensing Bulb  
behind Glass Doors  
the Vertical Position with the  
Capillary at the Bottom  
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SPECIFICATIONS  
25  
SPECIFICATIONS  
18" Model  
18" Model  
24" Model  
24" model  
(CGS2718P)  
(CLD3018PA)  
(CGS3124P)  
(CLD3924PTA)  
20,000/39,000  
Propane/LP Only  
Piezo  
Btu (Variable)  
Type Gas  
16,000/27,000  
Propane/LP Only  
Piezo  
16,000/30,000  
Propane/LP Only  
Piezo  
16,000/31,500  
Propane/LP Only  
Piezo  
Ignition  
Manifold Pressure  
8.0" W.C.  
8.0" W.C.  
8.0" W.C.  
8.0" W.C.  
Inlet Gas Pressure  
(in. of water)  
Maximum  
14"  
14"  
14"  
14"  
Minimum*  
11"  
11"  
11"  
11"  
Shipping Weight  
27 lbs.  
29 lbs.  
29lbs.  
27 lbs.  
* For the purpose of input adjustment  
18" Model  
18" Model  
24" Model  
24" Model  
(CGS2718N)  
(CLD3018NA)  
(CGS3124N)  
(CLD3924NTA)  
Btu (Variable)  
Type Gas  
16,000/27,000  
Natural Gas Only  
Piezo  
16,000/30,000  
Natural Gas Only  
Piezo  
16,000/31,500  
Natural Gas Only  
Piezo  
20,000/39,000  
Natural Gas Only  
Piezo  
Ignition  
Manifold Pressure  
Inlet Gas Pressure  
(in. of water)  
Maximum  
3.5" W.C.  
3.5" W.C.  
3.5" W.C.  
3.5" W.C.  
10.5"  
5"  
10.5"  
5"  
10.5"  
5"  
10.5"  
5"  
Minimum*  
Shipping Weight  
27 lbs.  
27 lbs.  
29 lbs.  
29lbs  
* For the purpose of input adjustment  
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ILLUSTRATED PARTS BREAKDOWN  
Models CGS2718N, CGS2718P, CGS3124N and CGS3124P  
26  
ILLUSTRATED PARTS  
BREAKDOWN  
Variable Manually-Controlled  
Winchester Oak Models  
1
CGS2718N, CGS2718P  
CGS3124N, CGS3124P  
3
2
Natural Gas  
Pilot Shown  
20  
18  
17  
19  
10  
11  
6
12  
9
8
7
5
21  
21  
4
13  
22  
18  
21  
19  
16  
14  
15  
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PARTS LIST  
27  
Models CGS2718N, CGS2718P, CGS3124N and CGS3124P  
PARTS LIST  
Variable Manually-Controlled Winchester  
Oak Models  
This list contains replaceable parts used in your heater. When  
ordering parts, follow the instructions listed under Replacement  
Parts on page 20 of this manual.  
KEY  
NO.  
PART NUMBER  
CGS2718N  
CGS2718P  
CGS3124N  
CGS3124P  
DESCRIPTION  
QTY.  
1
2
3
4
5
6
7
8
110092-02  
110092-01  
110092-03  
102775-02CK  
102844-01  
102966-01  
098867-14  
102780-01  
102798-01  
099056-20  
102843-01  
102963-01  
102568-07  
098508-01  
098354-01  
102445-01  
098249-01  
099387-08  
098271-10  
104285-01  
M11084-38  
098276-01  
110092-02  
110092-01  
110092-03  
102775-02CK  
102844-01  
102966-01  
098867-10  
102780-03  
102798-01  
099056-21  
102843-01  
102963-01  
102568-08  
098508-01  
098354-01  
102445-01  
098249-01  
099387-08  
098271-10  
104286-01  
M11084-38  
098276-01  
110091-01  
110091-02  
110091-03  
102775-01CK  
102844-01  
102966-01  
098867-14  
102780-01  
102798-01  
099056-18  
102843-01  
102773-01  
102568-07  
098508-01  
098354-01  
102445-01  
098249-01  
099387-08  
098271-10  
104285-01  
M11084-38  
098276-01  
110091-01  
110091-02  
110091-03  
102775-01CK  
102844-01  
102966-01  
098867-10  
102780-03  
102798-01  
099056-19  
102843-01  
102773-01  
102568-08  
098508-01  
098354-01  
102445-01  
098249-01  
099387-08  
098271-10  
104286-01  
M11084-38  
098276-01  
Back Log (#1)  
Front Log (#2)  
Crossover Log (#3)  
Painted Base Assembly  
Lower Bracket  
Upper Bracket  
Gas Regulator  
Outlet Burner Tube  
Inlet Tube  
Burner Orifice Injector  
Burner Clip  
Burner  
Control Valve  
Valve Retainer Nut  
Control Knob  
Piezo Ignitor  
Nut, M5  
Pilot Tube  
Ignitor Cable  
ODS Pilot  
Screw, Hex Head (#8-18 x .38)  
Hex Head Plug, 1/8" NPT  
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
1
1
1
11  
1
9
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
PARTS AVAILABLE NOT SHOWN  
100563-01  
101055-02  
100565-01  
100639-01  
101449-04  
101137-02  
GA6060  
100563-01  
101055-02  
100565-01  
100639-01  
101449-04  
101137-02  
GA6060  
100563-01  
101055-02  
100565-01  
100639-01  
101449-04  
101137-02  
GA6060  
100563-01  
101055-02  
100565-01  
100639-01  
101449-04  
101137-02  
GA6060  
Warning Plate  
1
1
1
1
1
1
1
Lighting Instructions Plate  
Warning Plate Fastener  
Caution Decal  
Control Position Decal  
Hardware Kit  
Lava Rock  
107068  
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ILLUSTRATED PARTS BREAKDOWN  
Models CLD3018NA and CLD3018PA  
28  
ILLUSTRATED PARTS  
BREAKDOWN  
4
Variable Manually-Controlled Royal  
English Oak Model  
CLD3018NA  
CLD3018PA  
1
3
2
22  
19  
Natural Gas  
Pilot Shown  
17  
11  
18  
10  
9
12  
6
7
5
20  
8
20  
23  
13  
17  
21  
20  
18  
16  
14  
15  
20  
107068  
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PARTS LIST  
29  
Models CLD3018NA and CLD3018PA  
PARTS LIST  
Variable Manually-Controlled Royal English  
Oak Model  
This list contains replaceable parts used in your heater. When  
ordering parts, follow the instructions listed under Replacement  
Parts on page 20 of this manual.  
KEY  
NO.  
1
2
3
4
5
6
7
PART NUMBER  
CLD3018NA  
CLD3018PA  
104933-02  
104934-02  
104932-02  
104935-02  
102844-02  
102966-01  
098867-10  
102798-01  
102779-01  
099056-16  
102843-01  
102772-01  
102568-05  
098508-01  
098354-01  
102445-01  
099387-08  
098271-10  
104286-01  
M11084-38  
098276-01  
098249-01  
102775-01CK  
DESCRIPTION  
QTY.  
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
104933-02  
104934-02  
104932-02  
104935-02  
102844-02  
102966-02  
098867-14  
102798-01  
102779-03  
099056-26  
102843-01  
102980-01  
102568-07  
098508-01  
098354-01  
102445-01  
099387-08  
098271-10  
104285-01  
M11084-38  
098276-01  
098249-01  
102775-04CK  
Middle Log (#1)  
Back Log (#2)  
Front Log (#3)  
Crossover Log (#4)  
Lower Bracket  
Upper Bracket  
Gas Regulator  
Inlet Tube  
Outlet Burner Tube  
Burner Orifice Injector  
Burner Clip  
Burner  
Control Valve  
8
9
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
Valve Retainer Nut  
Control Knob  
Piezo Ignitor  
Pilot Tube  
Ignitor Cable  
1
1
1
11  
1
ODS Pilot  
Screw, Hex Head (#8-18 x .38)  
Hex Head Plug, 1/8" NPT  
Nut, M5  
2
1
Painted Base Assembly  
PARTS AVAILABLE NOT SHOWN  
100563-01  
101055-02  
100565-01  
100639-01  
101449-04  
101137-02  
GA6060  
100563-01  
101055-02  
100565-01  
100639-01  
101449-04  
101137-02  
GA6060  
Warning Plate  
1
1
1
1
1
1
1
Lighting Instructions Plate  
Warning Plate Fastener  
Caution Decal  
Control Position Decal  
Hardware Kit  
Lava Rock  
107068  
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ILLUSTRATED PARTS BREAKDOWN  
Models CLD3924NTA and CLD3924PTA  
30  
ILLUSTRATED PARTS  
BREAKDOWN  
4
Thermostatically-Controlled Royal  
English Oak Model  
1
CLD3924NTA  
CLD3924PTA  
3
2
18  
20  
10  
16  
Natural Gas  
Pilot Shown  
17  
9
8
11  
5
21  
7
12  
6
23  
19  
13  
19  
19  
14  
22  
19  
17  
15  
19  
107068  
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PARTS LIST  
31  
Models CLD3924NTA and CLD3924PTA  
PARTS LIST  
Thermostatically-Controlled Royal English  
Oak Model  
This list contains replaceable parts used in your heater. When  
ordering parts, follow the instructions listed under Replacement  
Parts on page 20 of this manual.  
KEY  
NO.  
PART NUMBER  
CLD3924NTA  
CLD3924PTA  
DESCRIPTION  
QTY.  
1
2
3
4
5
6
7
8
110089-01  
110089-02  
110089-03  
110089-04  
102966-01  
098867-14  
102981-01  
102983-01  
099056-16  
102843-01  
102772-01  
101329-20  
102979-01  
098544-01  
102445-01  
099387-09  
098271-10  
104285-01  
M11084-38  
098249-01  
099211-01  
102775-05CK  
102844-01  
110089-01  
110089-02  
110089-03  
110089-04  
102966-01  
098867-10  
102981-01  
102983-01  
099056-16  
102843-01  
102772-01  
101329-19  
102979-01  
098544-01  
102445-01  
099387-09  
098271-10  
104286-01  
M11084-38  
098249-01  
099211-01  
102775-05CK  
102844-01  
Middle Log (#1)  
Rear Log (#2)  
Front Log (#3)  
Crossover Log (#4)  
Upper Bracket  
Gas Regulator  
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
15  
2
2
1
1
Inlet Tube  
Outlet Burner Tube  
Burner Orifice Injector  
Burner Clip  
9
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
Burner  
Thermostat Gas Valve Assembly  
Thermostat Bracket  
Thermobulb Clip  
Piezo Ignitor  
Pilot Tube  
Ignitor Cable  
ODS Pilot  
Hex Screw, #8-18 x .38  
Nut, M5  
Hex Screw, 10-16 x 2.50  
Painted Base Assembly  
Lower Bracket  
PARTS AVAILABLE NOT SHOWN  
100563-01  
101054-01  
100565-01  
100639-01  
101137-02  
GA6060  
100563-01  
101054-01  
100565-01  
100639-01  
101137-02  
GA6060  
Warning Plate  
1
1
1
1
1
1
Lighting Instructions Plate  
Warning Plate Fastener  
Caution Decal  
Hardware Kit  
Lava Rock  
107068  
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ACCESSORIES  
32 PARTS CENTRAL  
ACCESSORIES  
PARTS CENTRAL  
Purchase these fireplace accessories from your local dealer. If These Parts Centrals are privately owned  
theycannotsupplytheseaccessories, eithercontactyournearest businesses. They have agreed to support  
Parts Central or call DESA International’s Sales Department at our customer’s needs by providing original  
1-866-672-6040 for information. You can also write to the replacement parts and accessories.  
address listed on the back page of this manual.  
Baltimore Electric  
1348 Dixwell Avenue  
Hamden, CT 06514-0322  
1-800-397-7553  
East Coast Energy Products  
707 Broadway  
W. Long Branch, NJ 07764-1542  
732-870-8809  
203-248-7553  
1-800-755-8809  
Parts Department  
Portable Heater Parts  
342 N. County Rd. 400 East  
Valparaiso, IN 46383-9704  
All States  
Dayton Hardware  
P.O. Box 275  
North Dayton Station  
Dayton, OH 45404-0275  
All States  
219-462-7441  
EQUIPMENT SHUTOFF VALVE - GA5010  
1-888-619-7060  
937-258-3721  
OH 1-800-762-3426  
Forallmodels. Equipmentshutoffvalvewith1/8"NPTtap. Fits  
1/2" NPT pipe.  
Halco Enterprises  
208 Carter Drive, Unit 21  
West Chester, PA 19382-4500  
610-430-7717  
1-800-368-0803  
FBD  
DAMPER CLAMP - GA6080  
(Not Shown)  
1349 Adams Street  
Bowling Green, KY 42103-3414  
270-846-1199  
For variably-controlled models. Permanently opens chim-  
ney flue damper for vented operation.  
1-800-654-8534  
Fax: 1-800-846-0090  
LA Portes Parts & Service  
2444 N. 5th Street  
Master Parts Dist.  
1251 Mound Ave NW  
Grand Rapids, MI 49504-2672  
616-791-0505  
1-800-446-1446  
Fax: 616-791-8270  
Hartsville, SC 29550-7704  
843-332-0191  
Parts Department  
Cans Unlimited, Inc.  
P.O. Box 645  
Taylor, SC 29687-0013  
All States  
803-879-3009  
1-800-845-5301  
FIREPLACE HOOD  
Black - GA6050  
Brass - GA6052  
Antique Brass - GA6053  
Washer Equipment Co.  
1715 Main Street  
Kansas City, MO 64108-2195  
KS, MO, AR  
816-842-3911  
For all models. Helps deflect heat away from mantel or wall  
above fireplace.  
LAVA ROCK - GA6060  
(Not Shown)  
For all models. Order when additional rock is desired. (2 lb.  
bag).  
NFORMATION VIDEO - 108917-01  
For all models. A care and maintenance video is available by  
calling 1-866-672-6040.  
107068  
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OWNER'S REGISTRATION FORM  
In order to provide better customer service for this and future purchases, we recommend that you register your product with us.  
You can register online at www.desatech.com. If access to our website is not available to you, please complete this Owners  
Registration Form and mail to the address on the back of this owners manual. Please provide the following product information:  
Brand:  
(Comfort Glow, Vanguard, etc.)  
Model:  
(EFP33PR, VTGH33NR, etc.)  
Date Purchased:  
Serial Number:  
First Name:  
Address:  
Note: Keep receipt for warranty verification.  
7 or 9 digit number located on product or identification tag.  
Last Name:  
City:  
State:  
Zip:  
Country:  
Home Phone:  
E-Mail:  
(
)
-
Please answer the following questions to register your product with DESA International:  
1. Where will the product be used?  
Living/Family Room Office/Warehouse Utility Shed/Outbuilding Garage Bedroom Bathroom Other  
2. If you bought this product yourself, did you plan to purchase this type of product before going into the store? Yes No  
3. Who selected the product? Male Female Both  
4. What is the population of your area? Under 10,000 10,000 to 25,000 25,000 to 50,000 50,000 to 100,000  
100,000 to 250,000 Over 250,000  
5. What is your primary source of heat? Propane (LP Gas) Fuel Oil Wood Natural Gas Electric Other  
6. How was the product installed? Professional Installer Self Other  
7. Cost of product excluding sales tax? $___________________  
8. Cost to install product? $____________________  
9. Type of store where product was purchased? Hardware Propane Dealer Natural Gas/Utility Co. Home Center/Builders Supply  
Fireplace or Hearth Shop Farm Store Other  
10. What motivated you to buy this product? Sudden Cold Weather Replace Older Model D.I.Y. Home Project  
Emergency Back-Up Heat Heater was on Sale Energy Savings/High Efficiency Construction Project Other  
11. How did you learn about this product brand? Advertising Relative or Friend Store Display Other ________________________  
12. Level of Education of Purchaser: Some High School Completed High School Completed College Completed Graduate School  
13. Age of Purchaser: Under 20 20 - 29 30 - 39 40 - 49 50 - 59 60 or Over  
14. Buyers total annual household income: Under $15,000 $15,000 to $19,999 $20,000 to $34,999 $35,000 to $49,999  
$50,000 to $74,999 $75,000 to $99,999 $100,000 and Over  
15. Store where product was purchased:  
Name: ______________________________________  
City: _______________________ State: __________  
16. In choosing this product, how important were the following:  
Not Important  
Somewhat Important  
Very Important  
Availability  
Price  
Brand Name  
Overall Quality  
Heat Output  
Made in USA  
Warranty  
Local Service  
Value for Price  
Prior Brand Experience  
Controls Location  
Thermostat, Remote, or Manual Operation  
Ease of Operation  
Special Features  
Salespersons Recommendation  
Friend/Relatives Recommendation  
Portability  
Quiet Operation  
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Postage  
Required  
TM  
2701 Industrial Drive  
P.O. Box 90004  
Bowling Green, KY 42102-9004  
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NOTES  
35  
NOTES  
_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
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_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
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_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
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_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
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_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
_______________________________________________________________________________________________  
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_______________________________________________________________________________________________  
107068  
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WARRANTY INFORMATION  
KEEP THIS WARRANTY  
Model  
Serial No.  
Date Purchased  
Always specify model and serial numbers when communicating with the factory.  
We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our standard written warranty. We make  
no other warranty, expressed or implied.  
LIMITED WARRANTY  
VENT-FREE GAS LOG HEATERS  
DESAInternationalwarrantsthisproducttobefreefromdefectsinmaterialsandcomponentsfortwo(2)yearsfromthedateoffirstpurchase, provided  
that the product has been properly installed, operated and maintained in accordance with all applicable instructions. To make a claim under this  
warranty the Bill of Sale or cancelled check must be presented.  
Thiswarrantyisextendedonlytotheoriginalretailpurchaser. Thiswarrantycoversthecostofpart(s)requiredtorestorethisheatertoproperoperating  
condition and an allowance for labor when provided by a DESA Authorized Service Center. Warranty part(s) MUST be obtained through authorized  
dealersofthisproductand/orDESAInternationalwhowillprovideoriginalfactoryreplacementparts. Failuretouseoriginalfactoryreplacementparts  
voids this warranty. The heater MUST be installed by a qualified installer in accordance with all local codes and instructions furnished with the unit.  
This warranty does not apply to parts that are not in original condition because of normal wear and tear, or parts that fail or become damaged as a result  
of misuse, accidents, lack of proper maintenance or defects caused by improper installation. Travel, diagnostic cost, labor, transportation and any and  
all such other costs related to repairing a defective heater will be the responsibility of the owner.  
TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE PRODUCT; THIS  
EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED WARRANTIES AND LIMITS THE DURATION OF ANY AND  
ALLIMPLIEDWARRANTIES,INCLUDINGWARRANTIESOFMERCHANTABILITYANDFITNESSFORAPARTICULARPURPOSETO  
TWO (2) YEARS ON ALL COMPONENTS FROM THE DATE OF FIRST PURCHASE; AND DESA INTERNATIONAL’S LIABILITY IS  
HEREBY LIMITED TO THE PURCHASE PRICE OF THE PRODUCT AND DESA INTERNATIONAL SHALL NOT BE LIABLE FOR ANY  
OTHER DAMAGES WHATSOEVER INCLUDING INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.  
Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of incidental or consequential damages, so  
the above limitation on implied warranties, or exclusion or limitation on damages may not apply to you.  
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.  
For information about this warranty write:  
TM  
2701 Industrial Drive  
P.O. Box 90004  
Bowling Green, KY 42102-9004  
107068 01  
107068-01  
Rev. C  
03/02  
NOT A UPC  
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