HOMEOWNER’S INSTALLATION AND OPERATING INSTRUCTIONS
COMFORT GLOW ELECTRIC LOG SET INSERT/
ELECTRIC LOG SET INSERT WITH FIREBACK
MODEL #ELCG 240 / ELCG 347
IMPORTANT INSTRUCTIONS
PLEASE READ THIS MANUAL BEFORE INSTALLING AND USING APPLIANCE
WARNING!
IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED EXACTLY,
AN ELECTRICAL SHOCK OR FIRE MAY RESULT
CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
C
US
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
Questions, problems, missing parts? Before returning to your retailer, call our customer
service department at (814) 643-1775 8:30 a.m.- 5:00 p.m. EST, Monday – Friday.
20-10-105
Rev. 6/11
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SAFETY INFORMATION
SAVE THESE INSTRUCTIONS
Please read and understand this entire manual before attempting to assemble, operate or install
the product. If you have any questions regarding the product, please call customer service at
(814) 643-1775, 8:30 am to 5:00 pm EST, Monday – Friday.
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces.
If provided, use handles when moving this appliance. Keep combustible materials, such as
furniture, pillows, bedding, papers, clothes and curtains at least 3 ft. (914 mm) from the front
of this appliance.
3.
CAUTION: Extreme caution is necessary when any heater is used by or near
children or invalids and whenever the heater is left operating unattended.
4. If possible always unplug this appliance when not in use.
5. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions,
has been dropped or damaged in any manner.
6. Any repairs to this appliance should be carried out by a qualified service person.
7. Under no circumstances should this appliance be modified. Parts having to be removed for
servicing must be replaced prior to operating this appliance again.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations.
Never place this appliance where it may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like.
Arrange cord away from traffic areas and where it will not be tripped over.
11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
12. Connect to properly grounded outlets only.
13. This appliance, when installed must be electrically grounded in accordance with local codes,
with the current CSA C22.1 Canadian Electrical codes or for USA installations, follow local
codes and the National Electric Code, ANSI/NFPA No. 70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may
cause an electric shock, fire or damage the appliance.
15. To prevent possible fire, do not block air intakes or exhaust in any manner. Do not use on soft
surfaces, like a bed, where openings may become blocked. Do not place unit on carpeting or
rugs.
16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where
gasoline, paint or flammable liquids are used or stored. This appliance should not be used as
a drying rack for clothing, nor should Christmas stockings or decorations be hung on or near it.
17. Use this appliance only as described in this manual. Any other use not recommended by the
manufacturer may cause fire, electric shock or injury to persons.
18. Avoid the use of an extension cord because of the risk of overheating the cord and the risk
of fire. Extension cords are for temporary use only. If an extension cord must be used, it
must be UL/CSA certified, rated at 15A (1875W), 125V maximum with 14 AWG minimum
and constructed of two current carrying conductors with ground. A heavy duty extension cord
with the shortest length possible for the connection is recommended and must not be longer
than 50 ft. (15.2 m). Do not coil or cover the extension cord.
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SAFETY INFORMATION
Electrical Connection
DANGER
A 15-Amp, 120-Volt, 60 Hz circuit with a properly grounded outlet is required.
Preferably, the log set will be on a dedicated circuit as other appliances on the
same circuit may cause the circuit breaker to trip or the fuse to blow when the heater
is in operation. The unit comes standard with a 6 ft. (1.8 m) long three wire cord,
exiting the right side of the log set. Plan the installation to avoid the use of an
extension cord. Extension cords are for temporary use only. If an extension cord
must be used, it must be UL/CSA certified, rated at 15A (1,875W), 125V maximum
with 14 AWG minimum and constructed of two current carrying conductors with
ground. A heavy duty extension cord with the shortest length possible for the
connection is recommended and must not be longer than 50 ft. (15.2 m).
Do not coil or cover the extension cord.
Electrical outlet wiring must comply with local building codes and other
applicable regulations to reduce the risk of fire, electrical shock and injury
to persons.
Do not use this log set if any part of it has been under water. Immediately
call a qualified service technician to inspect the log set and replace any part
of the electrical system which has been under water.
Grounding Instructions
This heater is for use on 120 volts. The cord has a plug as shown at (A) in Figure 1.
An adapter as shown at (C) is available for connecting three-blade grounding-type
plugs to two-slot receptacles. The green grounding lug extending from the adapter
must be connected to a permanent ground such as a properly grounded outlet box.
The adapter should not be used if a three-slot grounded receptacle is available.
NOTE: Adapters are NOT
for use in Canada.
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SAFETY INFORMATION
Remote Control
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules and Industry Canada ICES-003. These limits are designed
to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, might cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
The remote control requires 1 Lithium Coin Cell Battery (size CR2025), which is included.
DO NOT mix old and new batteries.
DO NOT use rechargeable silver oxide cell batteries with remote control unit.
DO NOT mix alkaline, standard (Carbon-Zinc), or rechargeable (Nickel-Cadmium) batteries.
DO NOT dispose of batteries in fire. Improper disposal may cause batteries to leak or explode.
CAUTION
PRODUCT DAMAGE MAY OCCUR.
Never attempt to disassemble or alter the product in any way not instructed by this manual.
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INSTALLATION INSTRUCTIONS
Log Set Dimensions
C
C
Α
Α
Model #ELCG 240
Model #ELCG 347
Log
Insert
Ref.
A
B
C
D
23"(584mm)
8-3/4"(220mm)
19-1/2"(495mm)
13" (330mm)
11-1/2"(292mm)
20"(508mm)
21-3/4"(502mm)
Technical Specifications
VOLTAGE 120 V AC
FREQUENCY
MAX AMPS
60Hz
12A
HEATER RATING
1350W
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INSTALLATION INSTRUCTIONS
Package Contents
A
B
PART DESCRIPTION
QUANTITY
A
B
Electric Log Set with Heater
Infrared Remote Control
1
1
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INSTALLATION INSTRUCTIONS
Your new electric log set with heater can be installed in several ways:
• Into an existing fireplace.
• On a solid floor up against a solid wall.
• Into any opening or enclosure that meets the clearances to combustibles listed below.
Simply place your electric log set in the desired location, observing the clearances and notes in this
manual, and plug the cord into a minimum 15 amp, 120 Volt electrical outlet. Use an extension cord
rated for a minimum of 1,875 watts if necessary.
Note: For best effect, install unit in an area out of direct sunlight and about 3-3/8” (86mm) away from
a wall.
Warning: Do not install unit on carpeting, rugs, beds, blankets, pillows etc. Keep
combustible materials such as furniture, bedding, papers, clothes and curtains at least
3 feet (914 mm) from the log set.
Clearances to Combustibles
Front: 36” (915mm) Rear: 3/4” (19mm) Sides: 4-1/8” (105mm)
Top: ELCG 240 - 5” (127mm) ELCG 347 - 3/8” (10mm)
Minimum Enclosure Size
Model #ELCG 240
Model #ELCG 347
Unpacking:
Remove the unit from the carton and make sure that all parts are present and carefully check for
damage. If any part is missing or damaged, do not attempt to assemble or use the product. Contact
Customer Service for help at (814) 643-1775.
DO NOT dispose of packaging until you are satisfied with your log set.
DO NOT return the product to the store before calling (814) 643-1775 for assistance.
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OPERATING INSTRUCTION
The log set control functions can be accessed in two (2) ways:
• Using the control panel buttons, located on the lower right-hand corner of the log set.
• Using the multifunction remote control unit.
The log set conveniently features separate controls for flame effect and for heater control.
This allows you to operate the unit in two (2) different modes:
• As a full-featured log set - both flame effect and heater are on.This mode allows you to enjoy the
look of the fire along with the heat output of a heater.
• As a visual effect - only the flame effect is on, the heater is off. We recommend this mode for
warm weather application, when you want the ambiance of a fire, without any heat output.
Figure 3
3
2
1
Main Power Button:
1
This button supplies power to all the functions of the log set. The Main power button must be in
the ON position, either from the remote or controls on the log set for the functions to work.
Heater Control Button:
2
This button controls the heater ON/OFF and 5 temperature modes from Low to High. When the
heater is first turned on, it will come on at the lowest room temperature setting. The log set will
remember the last heat setting and in later use the heater will start at that setting, unless power
to the unit has been interrupted. Each time the Temperature button is pressed, the temperature
set point increases, allowing you to adjust the ambient temperature.
Flame Control button:
3
This button controls the brightness of the flame effect with settings at High, Medium and Low.
When the log set is first turned on, the flame will come on at the highest setting. The log set will
remember the last flame setting used and in later use the flame brightness will start at that set-
ting, unless power to the unit has been interrupted. Each time the Flame button is pressed, the
flame brightness decreases. The only way to turn off the flame effect completely is to turn off the
Main Power button.
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OPERATING INSTRUCTION
The infrared remote control relies on a line of sight and must be pointed at the controls of the log set
to work. The remote control unit has the controls required to turn ON/OFF both the main power and
the heater. If you prefer to use the control buttons on the log set unit itself, they are on the lower right
corner of the unit. The layout of the buttons and remote control unit can be seen in Figures 3 and 5,
respectively.
1. Plug your log set into a 15-amp, 120-volt power outlet.
Figure 4
2. Turn the power on. Flame will show on the wall behind
The plastic tab inside the battery
compartment MUST be removed
before remote control will operate.
the log set.
3. Remove plastic tab from inside battery compartment
to activate remote control.
(Pull tab)
4. Point the remote control directly at the control buttons of
the log set and use the buttons to operate the
log set.
Main Power Button:
1
This button supplies power to all the functions of the
log set. The main power button must be in the ON
position, either from the remote or the controls on
the log set for the functions to work.
Heater Control Button:
This button controls the heater ON/OFF and 5
temperature modes from Low to High. When
2
the heater is first turned on, the heater will come on at
the lowest room temperature setting. The log set will
remember the last heat setting and in later use the heater
will start at that setting, unless power to the unit has been
interrupted. Each time the Temperature button is pressed,
the temperature set point increases, allowing you to adjust
the ambient temperature.
Figure 5
1
Flame Control button:
3
This button controls the brightness of the flame effect with
settings at High, Medium and Low. When the log set is first
turned on, the flame will come on at the highest setting. The
log set will remember the last flame setting used and in later
use the flame brightness will start at that setting, unless
power to the unit has been interrupted. Each time the Flame
button is pressed, the flame brightness decreases. The only
way to turn off the flame effect completely is to turn off the
Main Power button.
2
3
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CARE AND MAINTENANCE
Before attempting ANY maintenance:
1. Turn off power to the unit.
2. Unplug the power cord from outlet.
3. Let log set cool if it has been operating.
Maintenance of Motors:
Always disconnect the appliance from the main power supply and allow it to cool before any
servicing operation.
The motors used on the fan heater and flame blower are pre-lubricated for extended bearing life and
require no further lubrication. However, periodic cleaning/vacuuming of the appliance around the air
intake and exhaust, as well as the fan heater is recommended. For heavy or continuous use, periodic
cleaning must be done more frequently. If the heater blows alternating cold and warm air, check the
fan for free movement and for debris restricting air flow. If the fan does not move freely, the unit must
be turned off and the fan replaced immediately in order to prevent further damage to the unit.
Cleaning:
Cleaning of the log set is to be done only with a vacuum cleaner or by using a soft cloth, slightly
dampened in water (if needed, a small amount of dish soap can be added to the water) and dried
using a clean, dry soft cloth. DO NOT use any abrasive household cleaners as these products will
damage the unit.
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ELECTRIC WIRING DIAGRAM
Any electrical repairs or rewiring of this unit should be carried out by a licensed electrician in
accordance with national and local codes.
CIRCUIT DIAGRAM
DANGER
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TROUBLESHOOTING
If you have any questions regarding the product, please call customer service at (814) 643-1775
8:30 a.m. – 5:00 p.m. EST, Monday – Friday.
Problem
Possible Cause
Corrective Action
Log set does
1. The log set is not
plugged in.
1. Make sure the log set is plugged in
not operate; the
ON/OFF power
light on the control
panel is not lit.
to a standard 120V outlet.
2. A circuit breaker is tripped
or a fuse blown.
2. Check additional appliances on the
circuit; ideally the log set should be
on a dedicated 15-amp circuit.
3. Defective ON/OFF switch.
4. Loose wiring.
3. Call customer service: (814) 643-1775.
4. Call customer service: (814) 643-1775.
1. Incorrect operation.
1. Refer to operating instructions.
Power light is ON
but the back flame
is not bright/visible.
2. The unit is too far from a
wall.
2. Reposition the unit closer to a wall.
3. Call customer service: (814) 643-1775.
4. Call customer service: (814) 643-1775.
3. LED strip not functioning.
4. Loose wiring.
Power light is ON
but the ember bed
flame is not
1. LED strip not functioning.
2. Loose wiring.
1. Call customer service: (814) 643-1775.
2. Call customer service: (814) 643-1775.
flickering.
Excessive noise
when the flame is
ON but the heater
OFF.
1. Rotating flame reflector
shaft rubbing against
housing.
1. Open back of electric log set and
reposition flame reflector shaft. Turn off
unit prior to servicing.
2. Defective flame reflector
2. Call customer service: (814) 643-1775.
shaft motor.
Heater is not
operating.
1. Incorrect operation.
2. Defective heater switch.
3. Defective heater assembly.
4. Loose wiring.
1. Refer to operating instructions.
2. Call customer service: (814) 643-1775.
3. Call customer service: (814) 643-1775.
4. Call customer service: (814) 643-1775.
Excessive noise
when the heater
is operating.
1. Dirty or clogged blower.
1. Refer to Maintenance of Motors in
Care and Maintenance.
2. Defective heater assembly.
2. Call customer service: (814) 643-1775.
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WARRANTY
The manufacturer warrants that your new electric log set is free from manufacturing and material
defects for a period of one year from date of purchase, subject to the following conditions and
limitations.
1. This electric log set must be installed and operated at all times in accordance with the instructions
furnished with the product. Any alteration, willful abuse, accident, or misuse of the product shall
nullify this warranty.
2. This warranty is non-transferrable, and is made to the original owner, provided that the purchase
was made through an authorized supplier of the manufacturer.
3. This warranty is limited to the repair or replacement of part(s) found to be defective in material
or workmanship, provided that such part(s) have been subjected to normal conditions of use and
service, after said defect is confirmed by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty
by refunding the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from
defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty,
nor shall the manufacturer assume responsibility for same. Further, the manufacturer will not be
responsible for any incidental, indirect, or consequential damages, except as provided by law.
6. All other warranties - expressed or implied - with respect to the product, its components and
accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly
excluded.
7. The manufacturer neither assumes, nor authorizes any third party to assume, on its behalf,
any other liabilities with respect to the sale of this product.
8. The warranties as outlined within this document do not apply to non-manufacturer accessories
used in conjunction with the installation of this product.
This warranty is void if:
a) The log set has been operated in atmospheres contaminated by chlorine, fluorine or other
damaging chemicals.
b) The log set is subjected to prolonged periods of dampness or condensation.
c) Any alteration, willful abuse, accident, or misuse of the product.
IF WARRANTY SERVICE IS NEEDED . . .
1) Contact customer service. Make sure you have your warranty, your sales receipt, and the
model/serial number of your product.
2) DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF.
World Marketing of America, Inc.
PO Box 192, 12256 William Penn Hwy.,
Mill Creek, PA 17060-0192
(814) 643-1775
Made for World Marketing by the GHP Group Inc,
Morton Grove, Illinois 60053
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REPLACEMENT PARTS LIST
For replacement parts, call our customer service department at (814) 643-1775,
8:30 a.m.- 5:00 p.m. EST, Monday – Friday.
Model #
ELCG 240
Model #
ELCG 347
Ref.
Description
1
2
Fence
EFLH24359AC
EFLH24359AC
Front panel
EFLH24358AC
3
Plastic button panel
Control panel
EFLH24360AC
EF23023102X
EFLH24357AC
EFLH24369AC
EFLH24353AC
EFLH24364AC
EFLH24100AC
EF33503AC-log
EFLH24372AC
EFLH24350AC
4
5
Channel
6
Heater components
Support panel
Adjustable leg
Bottom case components
Main board(PCB)
Power cord
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Back panel
Square tube
EFLI24350AC
Fireback
EFLI24100AC
EFLI24361AC
Log Set
EFLH24361AC
LED ARRAY II (log set light)
Plastic lining
EF23023104X
EFLH24362AC
EFLH24354AC
EFLH24367AC
EFLH24363AC
EFLH24368AC
EF23023103X
EF33510AS
Flame panel
Flame reflector
Plastic panel
Synchronous motor
LED ARRAY I (flame light)
Remote control
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Printed in China
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