UNVENTED (VENT-FREE)
GAS FIREPLACE INSERT
OWNER’S OPERATION AND
INSTALLATION MANUAL
®
VI33NR
VI33PR
REMOTE READY
GAS FIREPLACE
INSERT
Shown with GS38
Surround Kit and
G8010 Brick Liner
Accessories
WARNING: Improper installation,
adjustment, alteration, service, or
maintenance can cause injury or
property damage. Refer to this
manualforcorrectinstallationand
operationalprocedures.Forassis-
tance or additional information
consult a qualified installer, ser-
vice agency, or the gas supplier.
WARNING: If the information in this manual is not
followed exactly, a fire or explosion may result caus-
ing property damage, personal injury, or loss of life.
— Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
• Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s in-
structions.
WARNING: This is an unvented
gas-fired heater. It uses air (oxy-
gen) from the room in which it is
installed. Provisions for adequate
combustion and ventilation air
must be provided. Refer to Air for
Combustion and Ventilation sec-
tion on page 5 of this manual.
• If you cannot reach your gas supplier, call the fire
department.
— Installation and service must be performed by a quali-
fied installer, service agency, or the gas supplier.
This appliance may be installed in an aftermarket,* permanently located, manufactured
(mobile) home, where not prohibited by local codes.
This appliance is only for use with type of gas indicated on the rating plate. This appliance
is not convertible for use with other gases.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer
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SAFETY INFORMATION
LOCAL CODES
3
SAFETY INFORMATION
Continued
11. Do not run fireplace insert
Keep the appliance area clear and free from combus-
tiblematerials, gasoline, andotherflammablevapors
and liquids.
• where flammable liquids or vapors are used or stored
• under dusty conditions
12. Do not use this fireplace insert to cook food or burn paper or
other objects.
13. Do not use fireplace insert if any part has been exposed to or
under water. Immediately call a qualified service technician to
inspect the fireplace insert and to replace any part of the con-
trol system and any gas control which has been under water.
Carefullysuperviseyoungchildrenwhentheyareinthe
room with fireplace. When using the hand-held remote
accessory, keep selector switch in the OFF position to
prevent children from turning on burners with remote.
14. Do not operate fireplace insert if any log is broken. Do not
operate fireplace insert if a log is chipped (dime-sized or larger).
15. Turn fireplace insert off and let cool before servicing. Only a quali-
fied service person should service and repair fireplace insert.
16. Operating fireplace insert above elevations of 4,500 feet could
cause pilot outage.
You must operate this fireplace insert with the fire-
place insert screen and hood in place. Make sure
fireplace insert screen and hood are in place before
running fireplace insert.
1. This appliance is only for use with the type of gas indicated on
the rating plate. This appliance is not convertible for use with
other gases.
17. To prevent performance problems with propane/LP units, do
not use propane/LP fuel tanks of less than 100 lb. capacity
(propane/LP units only).
2. Do not place propane/LP supply tank(s) inside any structure. Lo-
cate propane/LP supply tank(s) outdoors (propane/LP units only).
18. Provide adequate clearances around air openings.
19. Trim panels and surrounds must not seal ventilation openings
in fireplace.
3. If you smell gas
• shut off gas supply
• do not try to light any appliance
• do not touch any electrical switch; do not use any phone in
your building
• immediately call your gas supplier from a neighbor’s phone.
Follow the gas supplier’s instructions
• if you cannot reach your gas supplier, call the fire department
20. Cutting any sheet-metal parts of the solid-fuel burning fire-
place or listed ventless firebox enclosure in which the vent-
free fireplace insert is to be installed is prohibited.
21. If the factory-built fireplace has no gas access hole(s) provided,
an access hole of 1.5 inch (37.5 mm) diameter or less may be
drilled through the lower sides or bottom of the firebox in a proper
workmanlike manner. This access hole must be plugged with non-
combustible insulation after the gas supply line has been installed.
4. This fireplace insert shall not be installed in a bedroom or bathroom.
5. Do not use this fireplace insert as a wood-burning fireplace.
Use only the logs provided with the fireplace insert.
22. Refractory, glass doors, screen rails, screen mesh and soldi-
fuel log grates (if applicable) can be removed from the fire-
place before installing the unvented fireplace insert.
6. Do not add extra logs or ornaments such as pine cones, ver-
miculite, or rock wool. Using these added items can cause soot-
ing. Do not add lava rock around base. Rock and debris could
fall into the control area of fireplace insert.
7. This fireplace insert is designed to be smokeless. If logs ever ap-
pear to smoke, turn off fireplace insert and call a qualified service
person. Note: During initial operation, slight smoking could oc-
cur due to log curing and burning of manufacturing residues.
8. To prevent the creation of soot, follow the instructions in Clean-
ing and Maintenance, page 20.
9. Before using furniture polish, wax, carpet cleaner, or similar
products, turn heater off. If heated, the vapors from these prod-
ucts may create a white powder residue within burner box or
on adjacent walls or furniture.
LOCAL CODES
Install and use fireplace insert with care. Follow all local codes. In
the absence of local codes, use the latest edition of The National
Fuel Gas Code ANSI Z223.1/NFPA 54*.
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
National Fire Protection Association, Inc.
Batterymarch Park
10. This fireplace insert needs fresh air ventilation to run properly.
This fireplace insert has an Oxygen Depletion Sensing (ODS)
safety shutoff system. The ODS shuts down the fireplace in-
sert if not enough fresh air is available. See Air for Combus-
tion and Ventilation, pages 5 through 7. If fireplace insert keeps
shutting off, see Troubleshooting, pages 22 through 24.
Quincy, MA 02269
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PRODUCT IDENTIFICATION
UNPACKING
REMOTE CONTROL ACCESSORIES
PRODUCT FEATURES
4
PRODUCT IDENTIFICATION
UNPACKING
CAUTION:Donotremovethewarningandinstruction
labelsattachedtotheheaterbaseassembly.Thesemark-
ings contain important warranty and safety information.
One Piece
Log Set
1. With utility knife, cut the carton all the way around above the
staples on the bottom tray. Lift the carton off the heater. Remove
packing. Note: The hood is located in the packing on the right
hand side of the heater front. Lift the heater off the bottom tray.
Optional
Remote
Control
I
H
L
O
F
F
N
O
2. Locate two screws above top corners of the fireplace insert
screen. Remove and discard these screws. Lift fireplace insert
screen up and pull out to remove.
T
L
I P
O
Control Knobs
Piezo
Ignitor
3. Remove protective packaging applied to logs, log base assem-
bly, and fireplace insert.
Remote Selector
Switch (Optional)
4. Remove fireplace insert hood from carton insert.
Figure 1 - Log Base Assembly
5. Check all items for any shipping damage. If damaged, promptly
inform dealer where you bought fireplace insert.
Top Louver
Assembly
REMOTE CONTROL
ACCESSORIES
There are four optional remote controls that can be purchased
separately for this fireplace insert:
Top Outer
Casing
Firebox
Hood
• wall switch
• wall thermostat
Firebox
Support
• hand-held ON/OFF remote
• hand-held thermostat remote
See Accessories, page 30.
PRODUCT FEATURES
Gas
Line
Access
OPERATION
Thisvent-freefireplaceinsertiscleanburning.Itrequiresnooutside
venting. There is no heat loss out a vent or up a chimney. Heat is
generated by both realistic flames and glowing embers. When used
without the blower, the fireplace insert requires no electricity
making it ideal for emergency backup heat.
Screen
Assembly
Blower
Assembly
SAFETY DEVICE
This fireplace insert has a pilot with an Oxygen Depletion Sensing
(ODS)safetyshutoffsystem.TheODS/pilotisarequiredfeaturefor
vent-free room heaters. The ODS system shuts off the fireplace
insert if there is not enough fresh air.
Bottom Louver
Assembly
Figure 2 - Fireplace Insert
PIEZO IGNITION SYSTEM
This fireplace insert has a piezo ignitor. This system requires no
matches, batteries, or other sources to light fireplace insert.
BLOWER ASSEMBLY
This fireplace insert is equipped with a blower assembly. The blower
operatesthermostaticallyandhasavariablecontrol.Theblowercirculates
heatedairfromthefireplaceinsertintotheroom.Useofblowerisoptional.
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AIR FOR COMBUSTION AND VENTILATION
Providing Adequate Ventilation
5
AIR FOR COMBUSTION AND
VENTILATION
Unusually Tight Construction
WARNING: This heater shall not be installed in a
confined space or unusually tight construction un-
less provisions are provided for adequate combus-
tion and ventilation air. Read the following instruc-
tions to insure proper fresh air for this and other fuel-
burning appliances in your home.
The air that leaks around doors and windows may provide enough
fresh air for combustion and ventilation. However, in buildings of
unusually tight construction, you must provide additional fresh air.
Unusuallytightconstructionisdefinedasconstructionwhere:
a. walls and ceilings exposed to the outside atmosphere
have a continuous water vapor retarder with a rating
of one perm (6 x 10-11 kg per pa-sec-m2) or less with
openings gasketed or sealed and
b. weather stripping has been added on openable win-
dows and doors and
Today’s homes are built more energy efficient than ever. New materi-
als, increased insulation, and new construction methods help reduce
heat loss in homes. Home owners weather strip and caulk around
windows and doors to keep the cold air out and the warm air in. During
heating months, home owners want their homes as airtight as possible.
c. caulking or sealants are applied to areas such as
joints around window and door frames, between sole
plates and floors,between wall-ceiling joints,between
wall panels, at penetrations for plumbing, electrical,
and gas lines, and at other openings.
If your home meets all of the three criteria above, you
must provide additional fresh air. See Ventilation Air
From Outdoors, page 7.
While it is good to make your home energy efficient, your home
needs to breathe. Fresh air must enter your home. All fuel-burning
appliances need fresh air for proper combustion and ventilation.
Exhaustfans,fireplaces,clothesdryers,andfuelburningappliances
drawairfromthehousetooperate.Youmustprovideadequatefresh
air for these appliances. This will insure proper venting of vented
fuel-burning appliances.
PROVIDING ADEQUATE VENTILATION
If your home does not meet all of the three criteria above,
proceed to Determining Fresh-Air Flow for Fireplace
Location, page 6.
The following are excerpts from National Fuel Gas Code ANSI
Z223.1/NFPA 54, Section 5.3, Air for Combustion and Ventilation.
Confined and Unconfined Space
All spaces in homes fall into one of the three following ventilation
classifications:
The National Fuel Gas Code ANSI Z223.1/NFPA 54 defines a
confined space as a space whose volume is less than 50 cubic feet
per 1,000 Btu per hour (4.8 m3 per kw) of the aggregate input rating
of all appliances installed in that space and an unconfined space as
aspacewhosevolumeisnotlessthan50cubicfeetper1,000Btuper
hour (4.8 m3 per kw) of the aggregate input rating of all appliances
installed in that space. Rooms communicating directly with the
space in which the appliances are installed*, through openings not
furnished with doors, are considered a part of the unconfined space.
1. Unusually Tight Construction
2. Unconfined Space
3. Confined Space
The information on pages 5 through 7 will help you classify your
space and provide adequate ventilation.
* Adjoining rooms are communicating only if there are doorless
passageways or ventilation grills between them.
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AIR FOR COMBUSTION AND VENTILATION
Determining Fresh-Air Flow For Heater Location
Ventilation Air
6
AIR FOR COMBUSTION AND
VENTILATION
Continued
The space in the example in column 1 is a confined space because the actual
Btu/Hr used is more than the maximum Btu/Hr the space can support. You
must provide additional fresh air. Your options are as follows:
DETERMINING FRESH-AIR FLOW FOR
HEATER LOCATION
Determining if You Have a Confined or
Unconfined Space
A. Rework worksheet, adding the space of an adjoining room. If the extra
space provides an unconfined space, remove door to adjoining room or add
ventilation grills between rooms. See Ventilation Air From Inside Building.
Use this work sheet to determine if you have a confined or unconfined space.
B. Vent room directly to the outdoors. See Ventilation Air From Outdoors,
Space:Includestheroominwhichyouwillinstallheaterplusanyadjoining
rooms with doorless passageways or ventilation grills between the rooms.
page 7.
C. Install a lower Btu/Hr heater, if lower Btu/Hr size makes room unconfined.
1. Determine the volume of the space (length x width x height).
Length x Width x Height = ___________ cu. ft. (volume of space)
If the actual Btu/Hr used is less than the maximum Btu/Hr the space can support,
thespaceisanunconfinedspace. Youwillneednoadditionalfreshairventilation.
Example: Space size 22 ft. (length) x 18 ft. (width) x 8 ft. (ceiling
height) = 3168 cu. ft. (volume of space)
WARNING: If the area in which the heater may be
operated is smaller than that defined as an uncon-
fined space or if the building is of unusually tight
construction,provideadequatecombustionandven-
tilation air by one of the methods described in the
National Fuel Gas Code, ANSI Z223.1/NFPA 54 Sec-
tion 5.3 or applicable local codes.
If additional ventilation to adjoining room is supplied with grills or open-
ings, add the volume of these rooms to the total volume of the space.
2. Multiply the space volume by 20 to determine the maximum Btu/Hr
the space can support.
__________ (volume of space) x 20 = (Maximum Btu/Hr the space
can support)
Example: 3168 cu. ft. (volume of space) x 20 = 63,360 (maximum
Btu/Hr the space can support)
VENTILATION AIR
Ventilation Air From Inside Building
3. Add the Btu/Hr of all fuel burning appliances in the space.
Vent-free heater
Gas water heater*
Gas furnace
_____________ Btu/Hr
_____________ Btu/Hr
_____________ Btu/Hr
_____________ Btu/Hr
_____________ Btu/Hr
This fresh air would come from an adjoining unconfined space.
When ventilating to an adjoining unconfined space, you must
provide two permanent openings: one within 12" of the ceiling and
one within 12" of the floor on the wall connecting the two spaces
(see options 1 and 2, Figure 3). You can also remove door into
adjoining room (see option 3, Figure 3). Follow the National Fuel
Gas Code ANSI Z223.1/NFPA 54, Section 5.3, Air for Combustion
and Ventilation for required size of ventilation grills or ducts.
Vented gas heater
Gas fireplace logs
Other gas appliances* + _____________ Btu/Hr
Total = _____________ Btu/Hr
* Do not include direct-vent gas appliances. Direct-vent draws com-
bustion air from the outdoors and vents to the outdoors.
Example:
12"
40,000
_____________ Btu/Hr
33,000
+ _____________ Btu/Hr
73,000
= _____________ Btu/Hr
Gas water heater
Vent-free heater
Total
Ventilation
Ventilation Grills
Into Adjoining Room,
Option 2
Grills
Into Adjoining
Room,
Or
Remove
Door into
Adjoining
Room,
Option
3
4. Compare the maximum Btu/Hr the space can support with the actual
amount of Btu/Hr used.
Option 1
__________________ Btu/Hr (maximum the space can support)
__________________ Btu/Hr (actual amount of Btu/Hr used)
Example: 63,360 Btu/Hr (maximum the space can support)
12"
73,000 Btu/Hr (actual amount of Btu/Hr used)
Figure 3 - Ventilation Air from Inside Building
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AIR FOR COMBUSTION AND VENTILATION
Ventilation Air (Cont.)
7
INSTALLATION
Check Gas Type
AIR FOR COMBUSTION AND
VENTILATION
Continued
Ventilation Air From Outdoors
WARNING: Never install the fireplace insert
• in a bedroom or bathroom
• in a recreational vehicle
• where curtains, furniture, clothing, or other flam-
mable objects are less than 42 inches from the
front, top, or sides of the fireplace insert
• in high traffic areas
Provide extra fresh air by using ventilation grills or ducts. You must
provide two permanent openings: one within 12" of the ceiling and
one within 12" of the floor. Connect these items directly to the
outdoors or spaces open to the outdoors. These spaces include attics
andcrawlspaces. FollowtheNationalFuelGasCodeANSIZ223.1/
NFPA 54, Section 5.3, Air for Combustion and Ventilation for
required size of ventilation grills or ducts.
• in windy or drafty areas
IMPORTANT: Do not provide openings for inlet or outlet air into
attic if attic has a thermostat-controlled power vent. Heated air
entering the attic will activate the power vent. Any outside air ducts
and/or ash dumps in the fireplace shall be permanently closed at the
time of appliance installation.
CAUTION: This fireplace insert creates warm air
currents. These currents move heat to wall surfaces
nexttofireplaceinsert. Installingfireplaceinsertnext
to vinyl or cloth wall coverings or operating fireplace
insert where impurities (such as, but not limited to,
tobaccosmoke,aromaticcandles,cleaningfluids,oil
or kerosene lamps, etc.) in the air exist, may discolor
walls or cause odors.
Ventilated
Outlet
Attic
Air
Outlet
Air
To Attic
WARNING: Before installing in a solid fuel burn-
ing fireplace, the chimney flue and firebox must be
cleaned of soot, creosote, ashes, and loose paint by
a qualified chimney cleaner.
To
Crawl
Space
Inlet
Air
Note: Your Vanguard fireplace insert is designed to be used in zero
clearance installations. Wall or framing material can be placed
directly against any exterior surface on the rear, sides, or top of your
fireplace insert, except where standoff spacers are integrally at-
tached. If standoff spacers are attached to your insert, these spacers
can be placed directly against wall or framing materials.
Ventilated
Inlet Air
Crawl Space
Figure 4 - Ventilation Air from Outdoors
IMPORTANT: Vent-free heaters add moisture to the air. Although
this is beneficial, installing fireplace in rooms without enough
ventilation air may cause mildew to form from too much moisture.
See Air for Combustion and Ventilation, pages 5 through 7.
INSTALLATION
NOTICE: This heater is intended for use as supple-
mental heat. Use this heater along with your primary
heating system. Do not install this heater as your
primary heat source. If you have a central heating
system, you may run system’s circulating blower
while using heater. This will help circulate the heat
throughoutthehouse. Intheeventofapoweroutage,
you can use this heater as your primary heat source.
IMPORTANT: Make sure the fireplace insert is level. If fireplace
insert is not level, log set will not work properly.
CHECK GAS TYPE
Use the correct gas type (natural or propane/LP) for your unit. If your
gas supply is not correct, do not install fireplace insert. Call dealer
where you bought fireplace insert for proper type fireplace insert.
WARNING: A qualified service person must in-
stall fireplace insert. Follow all local codes.
WARNING:Makesuretheselectorswitchisinthe
OFF position before installing heater
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INSTALLATION
Electrical Hookup
Installing Surround Kit
8
INSTALLATION
Continued
3. Align holes in left surround side panel with screen mounting
screw holes. Replace 5/16" screen mounting shoulder screws
removed in step 1 (see Figure 6). Do not tighten. Install Phillips
screw in bottom (see Figure 6). Repeat for right side.
ELECTRICAL HOOKUP
(Blower Accessory)
This fireplace insert includes a blower assembly with an electrical
cord. The electrical cord is five feet in length. You must locate
fireplace insert within reach of a 120 volt grounded electrical outlet.
If not, install and properly ground GA3555, three-prong 120 volt
electrical outlet, in fireplace insert. Follow instructions included in
kit (see Accessories, page 30).
4. Using Phillips screwdriver, remove four screws attaching
top louver (see Figure 7).
5. Place top surround panel at top of fireplace insert. Bottom edge
of panel will slide under top edge of insert. Align top panel
screw holes with those in insert. Install four #10 Phillips screws,
do not tighten. See Figure 8, page 9
INSTALLING SURROUND KIT (GS38 OR GS43)
Surround Side
CAUTION: Close masonry fireplace damper se-
curely before installing fireplace insert. If chimney
does not have a damper, block or cap top of chimney.
Failure to cap an open chimney could cause drafts
thatcanaffecttheheater’sperformanceandincrease
surface temperatures.
CAUTION:AGS38orGS43surroundkitaccessory
mustbeinstalledonthisfireplaceinsertbeforeinstall-
ing into your masonry fireplace or wall opening.
Screen Mounting
Shoulder Screws
(5/16")
Note: Use the accessory which best covers the existing masonry
fireplace opening or wall opening.
• Model GS38 Surround Kit (for use with fireplaces with an open-
ing smaller than 30" H and 38" W)
Phillips Screw
• Model GS43 Surround Kit (for use with fireplaces with an open-
ing 30" to 36 3/4" H and 38" to 43" W)
1. Using a 5/16" nut driver, remove two shipping screws and
screen (see Figure 5). Discard these screws. Remove 5/16"
screen mounting shoulder screws (do not discard).
Figure 6 - Attaching Left Surround Side Panel
2. Remove log packaging from firebox cavity.
Screen Mounting
Shoulder Screw (4)
(DO NOT DISCARD)
Shipping Screw
(DISCARD)
Phillips Screws
Top Louver
Shipping Screw
(DISCARD)
Figure 7 - Remove Louver
Figure 5 - Removing Screws and Screen
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INSTALLATION
Installing Surround Kit (Cont.)
Installing Hood
9
Installation Clearances
INSTALLATION
Continued
6. Align screw holes in side panels with holes in top panel (see
Figure 9). Insert and tighten #10 Phillips screws.
7. Reinstall louver removed in step 4.
8. Carefully inspect fireplace surround assembly. Make sure each part
fits properly. Firmly tighten all screws installed during assembly.
CAUTION: Do not overtighten. Metal can bend,
warp, or break under excessive strain.
9. Install trim after final finishing and/or painting of wall.
Top Edge of
Fireplace Insert
Screws
Figure 10 - Installing Hood to Firebox
INSTALLATION CLEARANCES
Top Surround
Panel
WARNING: Maintain the minimum clearances. If
you can, provide greater clearances from floor, ceil-
ing, and adjoining wall.
Carefully follow the instructions below. This will ensure safe
installation.
Minimum Clearances For Side Combustible
Material, Side Wall, and Ceiling
A. Clearances from the side of the fireplace cabinet to any com-
bustible material and wall should follow diagram in Figure 12,
page 10.
Phillips
Screws (4)
Example: The face of a mantel, bookshelf, etc. is made of
combustible material and protrudes 3 1/2" from the wall. This
combustible material must be 4" from the side of the fireplace
opening (see Figure 11).
Figure 8 - Attaching Top Surround Panel
Top Panel
B. Clearances from the top of the fireplace opening to the ceiling
should not be less than 42 inches.
Phillips Screws
Side Panel
Example
Figure 9 - Attaching Side Panels to Top Panel
*
*Minimum 16 inches from Side Wall
INSTALLING HOOD
Figure 11 - Minimum Clearance for Combustible to Wall
Install hood to top of firebox as shown in Figure 10. Use 5 Phillips
screws, provided, to attach hood to fireplace insert and 2 Phillips
screws,provided,toattachhoodandsurroundsidestofireplaceinsert.
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INSTALLATION
Installation Clearances (Cont.)
Installing Gas Piping To Fireplace Location
10
INSTALLATION
Continued
Mantel Clearances for Insert Installation
INSTALLING GAS PIPING TO FIREPLACE
LOCATION
If there is a mantel above masonry fireplace, you must meet
minimum clearance between mantel shelf and top of fireplace
opening (see Figure 12).
WARNING: A qualified service person must con-
nect fireplace Insert to gas supply. Follow all local
codes.
NOTICE: Surface temperatures of adjacent walls and
mantels become hot during operation. Walls and
mantels above the firebox may become hot to the
touch. If installed properly, these temperatures meet
the requirements of the national product standard.
Followallminimumclearancesshowninthismanual.
CAUTION: Never connect propane/LP heater di-
rectlytothepropane/LPsupply.Thisheaterrequiresan
external regulator (not supplied). Install the external
regulator between the heater and propane/LP supply.
WARNING: Never connect natural gas fireplace
insert to private (non-utility) gas wells. This gas is
commonly known as wellhead gas.
NOTICE:Ifyourinstallationdoesnotmeettheminimum
clearances shown, you must do one of the following:
• raise the mantel to an acceptable height
• remove the mantel
Installation Items Needed
Wall board or facing
material (above
fireplace) may be of
Before installing fireplace insert, make sure you have the items
listed below.
Mantel Shelf
combustible material,
including decorative
mantel ornaments or
other similar projec-
tions off of the facing
material.
10"
8"
• external regulator (supplied by installer)
• piping (check local codes)
• sealant (resistant to propane/LP gas)
• equipment shutoff valve *
• test gauge connection *
• sediment trap
6"
2 1/2"
Fireplace
Noncombustible
Material May
• tee joint
• pipe wrench
Project Off this
Surface above
the Insert Hood
Fireplace Insert
• approved flexible gas line with gas connector (if allowed by lo-
cal codes) (not provided)
13" 16" 19" 21"
* A CSA design-certified equipment shutoff valve with 1/8" NPT
tap is an acceptable alternative to test gauge connection. Purchase
the optional CSA design-certified equipment shutoff valve from
your dealer. See Accessories, page 30.
Note: All vertical
Wire-mesh
Screen
measurements are
from top of insert hood
opening to bottom
of mantel shelf.
Supplied Hood Must
Be Used at All Times
For propane/LP units, the installer must supply an external regula-
tor. The external regulator will reduce incoming gas pressure. You
must reduce incoming gas pressure to between 11 and 14 inches of
water. Ifyoudonotreduceincominggaspressure, heaterregulator
damage could occur. Install external regulator with the vent
pointing down as shown in Figure 13, page 11. Pointing the vent
down protects it from freezing rain or sleet.
Figure 12 - Minimum Mantel Clearances for Fireplace Insert
Installation
CAUTION: Use only new, black iron or steel pipe.
Internally-tinned copper tubing may be used in cer-
tain areas. Check your local codes. Use pipe of 1/2"
diameter or greater to allow proper gas volume to
fireplace insert. If pipe is too small, undue loss of
volume will occur.
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INSTALLATION
Installing Gas Piping To Fireplace Location (Cont.)
Connecting Fireplace Insert To Gas Supply
11
INSTALLATION
Continued
We recommend that you install a sediment trap in supply line as
shown in Figure 14. Locate sediment trap where it is within reach for
cleaning. Install in piping system between fuel supply and heater.
Locate sediment trap where trapped matter is not likely to freeze. A
sediment trap traps moisture and contaminants. This keeps them
from going into fireplace insert gas controls. If sediment trap is not
installed or is installed wrong, fireplace may not run properly.
External
Regulator
Propane/LP
Supply
Tank
Vent Pointing
Down
CONNECTING FIREPLACE INSERT TO GAS
SUPPLY
Installation Items Needed
• 5/16" hex socket wrench or nut-driver
• Phillips screwdriver
Figure 13 - External Regulator with Vent Pointing Down
Installationmustincludeanequipmentshutoffvalve, andplugged1/8"
NPT tap. Locate NPT tap within reach for test gauge hook up. NPT tap
must be upstream from fireplace insert (see Figure 14).
• sealant (resistant to propane/LP gas, not provided)
1. Remove fireplace insert screen. Lift fireplace insert screen up
and pull out to remove.
IMPORTANT: Install equipment shutoff valve in an accessible
location. The equipment shutoff valve is for turning on or shutting
off the gas to the appliance.
2. Remove screws that attach log base assembly to fireplace in-
sert (see Figure 15). Carefully lift up log base assembly and
remove from fireplace insert (see Figure 15).
Checkyourbuildingcodesforanyspecialrequirementsforlocating
equipment shutoff valve to fireplaces.
Note: If adding the G8010 series brick liner accessory, install it
now. Follow instructions in G8010 accessory kit.
Apply pipe joint sealant lightly to male NPT threads. This will
prevent excess sealant from going into pipe. Excess sealant in pipe
could result in clogged fireplace valves.
CAUTION: Do not pick up log base assembly by
burners. This could damage burners. Only handle
base by grates.
WARNING: Use pipe joint sealant that is resistant
to liquid petroleum (LP) gas.
3. Route gas supply line through access opening of fireplace in-
sert (see Figure 15).
CSA Design-Certified
Equipment Shutoff Valve
With 1/8" NPT Tap*
Supplied Flexible
Gas Line
Propane/LP
From External
Burners
Regulator (11"
W.C. to 14" W.C.
Pressure)
Natural
From Gas Meter
(5" W.C. to
3" Minimum
10.5" W.C.
Pressure)
I
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L
O
O
F
N
F
O
T
L I P
O
Cap Pipe Tee
Nipple Joint
Two Screws
Log Base Assembly
Gas Line
Access
Sediment Trap
Figure 14 - Gas Connection
* Purchase the optional CSA design-certified equipment shutoff
valve from your dealer. See Accessories, page 30.
Figure15-RemovingLogBaseAssemblyFromFireplaceInsert
111285-01B
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INSTALLATION
Connecting Fireplace Insert To Gas Supply (Cont.)
Checking Gas Connections
12
INSTALLATION
Continued
4. Check all joints of gas supply piping system.Apply a noncorrosive
leak detection fluid to all joints. Bubbles forming show a leak.
NOTICE: Most building codes do not permit con-
cealed gas connections. A flexible gas line is pro-
vided to allow accessibility from the fireplace (see
Figure 16). The flexible gas supply line connection to
the equipment shutoff valve should be accessible.
5. Correct all leaks at once.
6. Reconnect fireplace insert and equipment shutoff valve to gas
supply. Check reconnected fittings for leaks.
Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)
4. Connect gas supply line to flexible gas line attached to gas
regulator of fireplace insert (see Figure 16). Use sealant on all 1. Close equipment shutoff valve (see Figure 17).
male pipe threads.
2. Pressurize supply piping system by either opening propane/LP
5. Check all gas connections for leaks. See Checking Gas
Connections.
supply tank for propane/LP gas or opening main gas valve lo-
cated on or near gas meter or using compressed air.
6. Replace log base assembly back into fireplace insert. Feed flex- 3. Check all joints from gas meter to equipment shutoff valve for
ible gas line into fireplace insert base area while replacing log
base assembly. Make sure the entire flexible gas line is in fire-
place insert base area. Reattach log base assembly to fireplace
insert with screws removed in step 2, page 11.
natural gas (see Figure 18), or propane/LP supply to equipment
shutoff valve for propane/LP (see Figure 19). Apply a noncorro-
sive leak detection fluid to all joints. Bubbles forming show a leak.
4. Correct all leaks at once.
To Fireplace
Gas Regulator
Equipment
Shutoff Valve
Open
Equipment
Shutoff
Valve
Propane/LP
To External
Regulator
Flexible Gas Line from
Fireplace Gas Regulator
Provided with Fireplace Insert
Closed
Natural
To Gas Meter
Figure 17 - Equipment Shutoff Valve
Figure 16 - Attaching Flexible Gas Lines Together
Equipment
Shutoff Valve
CHECKING GAS CONNECTIONS
WARNING: Test all gas piping and connections,
internal and external to unit, for leaks after installing
or servicing. Correct all leaks at once.
Gas
Meter
WARNING: Never use an open flame to check for
a leak. Apply a noncorrosive leak detection fluid to
all joints. Bubbles forming show a leak. Correct all
leaks at once.
Manual Gas Valve
Figure 18 - Checking Gas Joints (Natural Gas)
Equipment
Shutoff Valve
Pressure Testing Gas Supply Piping System
Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)
Propane/LP
Supply Tank
1. Disconnect appliance with its appliance main gas valve (con-
trol valve) and equipment shutoff valve from gas supply pip-
ing system. Pressures in excess of 1/2 psig will damage fire-
place insert gas regulator.
2. Cap off open end of gas pipe where equipment shutoff valve
was connected.
3. Pressurize supply piping system by either opening propane/LP
supply tank for propane/LP gas or opening main gas valve lo-
cated on or near gas meter or using compressed air.
Manual Gas Valve
Figure 19 - Checking Gas Joints (Propane/LP Gas)
111285-01B
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INSTALLATION
Checking Gas Connections (Cont.)
Fireplace Insert Installation Into Masonry Fireplace
Assembling And Attaching Trim
13
INSTALLATION
Continued
3. Install gas piping to fireplace location. This installation includes
an approved flexible gas line (if allowed by local codes) after
the equipment shutoff valve. The flexible gas line must be the
last item installed on the gas piping. See Installing Gas Piping
to Fireplace Location, pages 10 and 11.
Pressure Testing Fireplace Insert Gas
Connections
1. Open equipment shutoff valve (see Figure 17, page 12).
2. Open main gas valve located on or near gas meter for natural
gas or open propane/LP supply tank valve.
4. Carefully set fireplace insert in front of masonry fireplace with
back of insert inside wall opening.
3. Make sure control knob of fireplace insert is in the OFF position.
4. Check all joints from gas meter to equipment shutoff valve for
natural gas (see Figure 18, page 12), or propane/LP supply to
equipment shutoff valve for propane/LP(see Figure 19, page 12).
Apply a noncorrosive leak detection fluid to all joints. Bubbles
forming show a leak.
5. Attach flexible gas line to gas supply. See Connecting Fire-
place Insert to Gas Supply, pages 11 and 12.
6. Plug electrical cord into electrical outlet installed in step 2.
7. Carefully place fireplace insert into masonry fireplace.
8. Check all gas connections for leaks. See Checking Gas Con-
nections, pages 12 and 13.
5. Correct all leaks at once.
6. Light fireplace insert (see Operating Fireplace Insert, pages
9. Install trim after final finishing and/or painting of wall (see
Figure 22, page 14).
16 through 18). Check all other internal joints for leaks.
7. Turn off fireplace insert (see To Turn Off Gas to Appliance,
page 17).
ASSEMBLING AND ATTACHING TRIM
1. Remove three pieces of surround trim from packaging.
FIREPLACE INSERT INSTALLATION INTO
MASONRY FIREPLACE
2. Locate four #6 screws, two adjusting plates with set screws,
and two shims in the hardware packet.
Installation of this fireplace insert involves installing fireplace insert
intoanexistingmasonryfireplace.Ifusingamantelabovethefireplace,
youmustfollowtheclearancesshowninFigure12,page10.Followthe
instructions below to install the fireplace insert in this manner.
3. Align shim under adjusting plate as shown in Figure 21.
4. Slide one end of adjusting plate/shim in slot of top surround
trim (see Figure 21).
5. Slide other end of adjusting plate/shim in slot on mitered edge
of side surround trim (see Figure 21).
Minimum
Insert
25 9/16"
Fireplace Opening
26 1/4"
6. While firmly holding edges of trim together, tighten both set
screws on the adjusting plate with slotted screwdriver.
Height
Front Width 34 5/16"
Depth
16 11/16"
35"
17 1/4"
7. Repeat steps 3 through 6 for other side.
Set
Screws
Side
Surround
Trim
1. Use dimensions shown in Figure 20 for the masonry fire-
place opening.
Adjusting
Plate
Top Surround
Trim
2. Install and properly ground GA3555, three-prong 120 volt elec-
trical outlet, in fireplace insert. Follow instructions included
in kit (see Accessories, page 30).
Slot
Mitered
Edge
Slot
Shim
Mitered Edge
17 1/4
"
Figure 21 - Assembling Surround Trim
26 1/4
"
35"
Figure 20 - Rough Opening for Installing in Masonry Fireplace
111285-01B
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INSTALLATION
Assembling And Attaching Trim (Cont.)
Installing Logs
14
INSTALLATION
Continued
8. Line up holes in surround trim with holes on side panels of 2. Install fireplace insert screen by slipping notches of fireplace in-
fireplace surround assembly.Attach with screws provided (see
sert screen over screws on front of fireplace insert (see Figure 25).
Figure 22).
WARNING: You must operate this fireplace in-
sert with the fireplace insert screen in place. Make
sure fireplace insert screen is in place before run-
ning fireplace insert.
9. Move heater and surround assembly to fireplace opening. Make
sure heater and surround assembly fit properly.
Fireplace
#6 Screws (4)
Surround
One Piece
Log Set
Trim
Middle Section
at Bottom of
Log Set
Burner
I
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L
O
O
F
F
N
O
T
L
I P
O
Chassis
"U"-shaped
Cutout in
Chassis
Figure 22 - Attaching Trim to Fireplace Surround
INSTALLING LOGS
Figure 23 - Installing One Piece Log Set
CAUTION: Do not remove the warning and in-
struction labels attached to the heater base assem-
bly. These markings contain important warranty and
safety information.
Burner
Ports
One Piece
Log Set
WARNING: Failure to position the parts in accor-
dancewiththesediagramsorfailuretouseonlyparts
specifically approved with this heater may result in
property damage or personal injury.
Figure 24 - Installing One Piece Log Set (Top View)
WARNING:Afterinstallationandperiodicallythere-
after, check to ensure that no flame comes in contact
with any log. With the heater set to HI, check to see if
flames contact any log. If so, reposition logs accord-
ing to the log installation instructions in this manual.
Flames contacting logs will create soot.
Screws for
Mounting
Screen
It is very important to install the logs exactly as instructed. Do not
modify logs. Only use logs supplied with heater.
1. Place one-piece log set on grate to fit as illustrated in Fig-
ure 23. Make sure middle section at bottom of log set is
seated into "U"-shaped cutout in center of chassis (see Fig-
ure 24).
Notches
IMPORTANT: Make sure log does not cover any burner ports.
Figure 25 - Installing Fireplace Insert Screen
111285-01B
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INSTALLATION
Optional Wireless Hand-Held Remote Control Accessories
Installing 9-Volt Batteries
15
INSTALLATION
Continued
Installing 9-Volt Battery (Not Included) in Receiver
1. Locate back of receiver under front burner of heater.
2. Locate the battery clip mounted on the back of the receiver.
3. Slide a 9-volt battery through the clip.
OPTIONAL WIRELESS HAND-HELD REMOTE
CONTROLACCESSORIES(GHRCBandGHRCTB)
Installing Remote Receiver Unit
1. Disconnect switch wires from the control valve.
2. Remove screws attaching switch plate.
4. Attach the terminal wires to the battery.
3. Remove switch plate (see Figure 26). Discard after removing.
4. Install remote receiver unit onto gas log heater base using
mounting clips.
Remote
Receiver
5. Push clips firmly into place (see Figure 27).
6. Connect wires as shown in Figure 28.
Remote Switch
Ignitor
Bracket
Screw
9-Volt
Terminal
Battery
Wires
Battery Clip
Wires
Switch
Figure 29 - Installing Battery in Remote Receiver
Plate
Installing 9-Volt Battery (Not Included) in Hand-
Held Remote Control Unit
Figure 26 - Switch Plate and Wiring Harness
1. Remove battery cover on back of remote control unit.
Mounting
Clips
2. Attach terminal wires to the battery. Place battery into the bat-
tery housing.
3. Replace battery cover onto remote control unit.
Battery
Cover
Remote
Control Unit
Terminal Wires
Remote Receiver
Figure 27 - Installing Remote Receiver
9-Volt
Battery
Battery
Housing
Figure 30 - Installing Battery in Hand-Held Remote Control Unit
(GHRCB Series)
White Wire
From
Receiver
Valve
Terminal
9-Volt
Red Wire
From
Wires
Battery
Receiver
Remote
Control
Unit
Figure 28 - Connecting Wires
INSTALLING 9-VOLT BATTERIES
Battery
Cover
Two 9-volt batteries (not included) are required to operate this
heater with the wireless hand-held remote control set. Install one
battery in the receiver and one in the hand-held remote control unit.
Note: Only use alkaline batteries.
Figure 31 - Installing Battery in Hand-Held Remote Control Unit
(GHRCTB Series)
111285-01B
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OPERATING FIREPLACE INSERT
For Your Safety Read Before Lighting
Lighting Instructions
16
OPERATING FIREPLACE
INSERT
4. Press in and turn control knob clockwise
OFF position.
to the
FOR YOUR SAFETY READ
BEFORE LIGHTING
5. Wait five (5) minutes to clear out any gas. Then smell for
gas, including near the floor. If you smell gas, STOP! Fol-
low “B” in the safety information in column 1. If you don’t
smell gas, go to the next step.
WARNING: If you do not follow these instructions
exactly, a fire or explosion may result causing prop-
erty damage, personal injury or loss of life.
6. Press in and turn control knob counterclockwise
to the PILOT position. Press in control knob for five (5)
seconds (see Figure 32).
A. This appliance has a pilot which must be lighted by hand.
When lighting the pilot, follow these instructions exactly.
Note: You may be running this heater for the first time
after hooking up to gas supply. If so, the control knob may
need to be pressed in for 30 seconds or more. This will al-
low air to bleed from the gas system.
B. BEFORE LIGHTING smell all around the appliance area
for gas. Be sure to smell next to the floor because some gas
is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do not use any phone
in your building.
7. With control knob pressed in, press and release ignitor but-
ton. This will light pilot. The pilot is attached to the front
burner. If needed, keep pressing ignitor button until pilot lights.
Note: If pilot does not stay lit, contact a qualified service
person or gas supplier for repairs. Until repairs are made,
light pilot with match. To light pilot with match, see Manual
Lighting Procedure on page 17.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire de-
partment.
8. Keep control knob pressed in for 30 seconds after lighting
pilot. After 30 seconds, release control knob.
C. Use only your hand to push in or turn the gas control knob.
Never use tools. If the knob will not push in or turn by
hand, don’t try to repair it, call a qualified service techni-
cian or gas supplier. Force or attempted repair may result
in a fire or explosion.
•
If control knob does not pop out when released, contact a
qualified service person or gas supplier for repairs.
Note: If pilot goes out, repeat steps 4 through 8.
D. Do not use this appliance if any part has been under water.
Immediately call a qualified service technician to inspect
the appliance and to replace any part of the control system
and any gas control which has been under water.
9. Slightly push in and turn control knob counterclockwise
to the ON position.
Ignitor
Button
LIGHTING
INSTRUCTIONS
O
AUTO
OFF
O
WARNING: You must operate this heater with the
fireplace insert screen in place. Make sure fireplace
insert screen is installed before running fireplace insert.
ON
Flame Adjustment
Knob
Control Knob
Selector Switch
NOTICE: During initial operation of new fireplace
insert, burning logs will give off a paper-burning
smell.Opendamperorwindowtoventsmell.Thiswill
only last a few hours.
Figure32-ControlKnobandIgnitorButtonLocation(Shownas
Supplied, No Control Options)
Ignitor
Pilot Burner
Pilot Burner
Ignitor
Electrode
Electrode
1. STOP! Read the safety information above.
2. Make sure equipment shutoff valve is fully open.
3. Set switch to OFF position.
WARNING: Burners will come on automatically
within one minute when the remote selector switch is
in the ON position after the pilot is lit.
Natural Gas
Figure 33 - Pilot
Propane/LP Gas
111285-01B
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OPERATING FIREPLACE INSERT
Lighting Instructions (Cont.)
17
To Turn Off Gas To Appliance
Manual Lighting Procedures
Optional Hand-Held Remote Operation
OPERATING FIREPLACE
INSERT
Continued
10. Wait one minute and switch selector switch to the ON posi- 1. After lighting, let pilot flame burn for about one minute.
tion to light burners.
Turn control knob to ON position. Adjust flame adjustment
knob anywhere between HI and LO. Slide the selector switch
to the REMOTE position (see Figure 34). Note: The burner
may light if hand-held remote was on when selector switch
was last turned off. You can now turn the burner on and off
with the hand-held remote control unit.
11. Set flame adjustment knob to any level between HI and LO.
CAUTION: Do not try to adjust heating levels by
using the equipment shutoff valve.
IMPORTANT: Do not leave the selector switch in the RE-
MOTE or ON position when the pilot is not lit. This will
drain the battery.
WARNING: Make sure the selector switch is in the
OFF position when you are away from home for long
periods of time. Heater will come on automatically
with selector switch in the ON position.
Flame Adjustment Knob
TO TURN OFF GAS
TO APPLIANCE
F
ON
OFF
O
REMOTE
Shutting Off Heater
1. Turn control knob clockwise
to the OFF position.
Control Knob in
On Position
2a. Set selector switch in the OFF position.
2b. If Using Optional Hand-Held Remote: Set remote selector
Remote Selector Switch in Remote Position
(Optional Hand-Held Remote Control)
Figure 34 - Setting the Remote Selector Switch, Control Knob,
and Flame Adjustment Knob for Remote Operation
switch in the OFF position to keep from draining battery.
Shutting Off Burners Only (pilot stays lit)
You may shut off the burners and keep the pilot lit by doing one
of the following:
ON/OFF SERIES (MODEL GHRCB)
Hold the control button on the hand-held remote until burner
turns on. Hold the control button again until burner turns off
(see Figure 35).
• Turn control knob clockwise
to the PILOT position.
• Use remote control manual OFF button.
• Set remote selector switch in the OFF position.
TO LOCK press both buttons on hand-held remote control until
light stops flashing. Hand-held remote control is now locked. If
the fire is on it will be turned off automatically. In the locked
state, the light will not light up when any button is pressed.
MANUAL LIGHTING
PROCEDURE
1. Follow steps 1 through 6 under Lighting Instructions, pages
TO UNLOCK press both buttons together on hand-held remote
control until the light stops flashing. The hand-held remote is
now unlocked.
16 and 17.
2. Depress control knob and light pilot with match.
3. Keep control knob pressed in for 30 seconds after lighting
pilot. After 30 seconds, release control knob. Now follow
steps 9 through 11, pages 16 and 17
Control Button
Turns Burners
On and Off
OPTIONAL HAND-HELD
REMOTE OPERATION
Note: All remote control accessories must be purchased sepa-
rately (see Accessories, page 30). Follow instructions included
with the remote control.
Figure 35 - On/Off Hand-Held Remote Control Unit (GHRCB)
NOTICE: You must light the pilot before using the
hand-held remote control unit. See Lighting Instruc-
tions on pages 16 and 17.
111285-01B
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OPERATING FIREPLACE INSERT
Optional Hand-Held Remote Operation (Cont.)
Optional Blower Operation
18
OPERATING FIREPLACE
INSERT
Continued
Safety Features
THERMOSTAT SERIES (MODEL GHRCTB)
When away from home for an extended period of time or as a child
safety feature to prevent accidental ignition of the fireplace, the
receiverON/OFF/REMOTEswitchshouldbeintheOFFposition.
The hand-held remote can be operated using either the manual
mode (MANU) or thermostatic mode (AUTO) (see Figure 36).
To select Fahrenheit/Centigrade mode display, carefully press
the ˚C/˚F mode button with the end of a paper clip or similar
blunt object.
Auto Shutoff Feature
1. If the average room temperature exceeds 82 degrees Fahr-
enheit (28 degrees Centigrade), the hand-held remote con-
trol will perform a safety override and shut the fireplace
off. This feature is not available in the MANU mode.
Manual Mode
1. Press the POWER and LOCK buttons together to turn on
the hand-held remote control.
2. Press the MANU button to turn on the fireplace.
3. Press the POWER and LOCK buttons together to turn off
the fireplace.
2. The receiver continuously receives signals from the hand-
held remote to control the room temperature. If the hand-
held remote is misplaced, obstructed, or for any reason
cannot transmit to the receiver, the receiver will shut off
the fireplace after 8 minutes.
Auto (Thermostatic) Mode
1. Press the POWER and LOCK buttons together to turn on
the hand-held remote control.
Key Pad Lock Feature
2. Press AUTO button to select this mode.
3. Set the desired room temperature by pressing the TEMP
+ or - buttons.
4. Press the POWER and LOCK buttons together to turn off
the fireplace
This feature allows the user to lock/unlock the keypad on the
hand-held remote in the MANU or AUTO mode to prevent
inadvertent operation (i.e. children operating the hand-held re-
mote control, etc.). The keypad is locked in either on or off. Press
thePOWERandLOCKbuttonstogethertoturntheunitonoroff.
Note: Do not leave the hand-held remote in the AUTO mode
close to the fireplace. The radiant heat from the fireplace will
turn off the fireplace. Ideally, place the hand-held remote in the
center of the room facing towards the fireplace.
OPTIONAL BLOWER
OPERATION
Locate the blower switch by opening lower louver on fireplace
insert. Blower switch is located at lower left inside louver door.
Note: Do not hold the hand-held remote for a long time. Body
temperature will affect its operation in the AUTO mode.
Thisthermostat-controlledblowerhasthreesettings:ON,OFF,
and AUTO. In the ON position, the blower will operate con-
stantly. In the OFF position, the blower will not operate. In the
AUTO position, the blower will start when the thermostat
senses a sufficient increase in firebox temperature.
Digital Display
Turns Hand-Held
Shows
Remote On or Off
Temperature and
and Allows You to
Settings
Note:Your gas logs and thermostat blower will not turn on and
off at the same time. The fireplace insert may run for several
minutes before the blower turns on. After the heater modulates
to the pilot position, the blower will continue to run. The blower
will shut off after the firebox temperature decreases.
Choose the Manual
Setting
Turns Burners
On or Off
Selects Auto
Setting
Decreases Room
Temperature in
Increases Room
AUTO Mode
Note: It is safe to operate fireplace insert with blower turned
off. However, the blower helps distribute heated air from the
fireplace insert.
Temperature in
AUTO Mode
Locks System to
Prevent Accidental
Ignition
Figure36-ThermostatHand-HeldRemoteControlUnit(GHRCTB)
111285-01B
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INSPECTING BURNERS
Pilot Flame Pattern
Burner Flame Pattern
Burner Primary Air Holes
Main Burner
19
INSPECTING BURNERS
Check pilot flame pattern and burner flame patterns often.
PILOT FLAME PATTERN
BURNER FLAME PATTERN
Figure 39 shows a correct burner flame pattern. Figure 40 shows an
incorrect burner flame pattern. If burner flame pattern is incorrect,
Figure 37 shows a correct pilot flame pattern. Figure 38 shows an
incorrect pilot flame pattern. The incorrect pilot flame is not
properly heating the thermocouple. When the thermocouple cools,
the heater will shut down.
• turn heater off (see To Turn Off Gas to Appliance, page 17)
• see Troubleshooting, pages 22 through 24
Approx. 3-6"
Above Top of
Logs
If pilot flame pattern is incorrect, as shown in Figure 38
• turn heater off (see To Turn Off Gas to Appliance, page 17)
• see Troubleshooting, pages 22 through 24
Note: The pilot flame on natural gas units will have a slight curve,
but flame should be blue and have no yellow or orange color.
Figure 39 - Correct Flame Pattern with Control Knob Set to High
Flame.
Pilot Burner
Thermocouple
Pilot Burner
Thermocouple
More Than
8" Above
Top of Logs
Natural Gas
Figure 37 - Correct Pilot Flame Pattern
Propane/LP Gas
Figure 40 - Incorrect Flame Pattern with Control Knob Set to
High Flame
Pilot Burner
Thermocouple
Pilot Burner
Thermocouple
BURNER PRIMARY AIR HOLES
Air is drawn into the burner through the holes in the fitting at the
burner entrance. These holes may become blocked with dust or lint.
Periodically inspect these holes for any blockage and clean if
needed. Blocked air holes will create soot.
Natural Gas
Propane/LP Gas
Figure 38 - Incorrect Pilot Flame Pattern
MAIN BURNER
Periodicallyinspectallburnerflameholeswiththeheaterrunning.All
slotted burner flame holes should be open with yellow flame present.
All round burner flame holes should be open with a small blue flame
present. Some burner flame holes may become blocked by debris or
rust, with no flame present. If so, turn off heater and let cool. Remove
blockage, blocked burner flame holes will create soot.
111285-01B
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CLEANING AND MAINTENANCE
Cleaning Burner Injector Holder And Pilot Air Inlet Hole
Logs
20
Burner Primary Air Holes
CLEANING AND
MAINTENANCE
3. Blow air through the ports/slots and holes in the burner.
WARNING: Turn off heater and let cool before
cleaning.
4. Check the injector holder located at the end of the burner tube
again. Remove any large particles of dust, dirt, lint, or pet hair
with a soft cloth or vacuum cleaner nozzle.
CAUTION: You must keep control areas, burner,
and circulating air passageways of heater clean. In-
spect these areas of heater before each use. Have
heater inspected yearly by a qualified service person.
Heatermayneedmorefrequentcleaningduetoexces-
sivelintfromcarpeting,pethair,beddingmaterial,etc.
5. Blow air into the primary air holes on the injector holder.
6. In case any large clumps of dust have now been pushed into
the burner repeat steps 3 and 4.
Clean the pilot assembly also. A yellow tip on the pilot flame
indicates dust and dirt in the pilot assembly. There is a small pilot
air inlet hole about two inches from where the pilot flame comes out
of the pilot assembly (see Figure 42). With the unit off, lightly blow
airthroughtheairinlethole.Youmayblowthroughadrinkingstraw
if compressed air is not available.
WARNING: Failure to keep the primary air
opening(s) of the burner(s) clean may result in soot-
ing and property damage.
Ports/Slots
CLEANING BURNER INJECTOR HOLDER
AND PILOT AIR INLET HOLE
Burner
Tube
The primary air inlet holes allow the proper amount of air to mix with
the gas. This provides a clean burning flame. Keep these holes clear
of dust, dirt, lint, and pet hair. Clean these air inlet holes prior to each
heating season. Blocked air holes will create soot. We recommend
that you clean the unit every three months during operation and have
heater inspected yearly by a qualified service person.
Pilot
Assembly
Pilot Air
Inlet Hole
We also recommend that you keep the burner tube and pilot
assembly clean and free of dust and dirt. To clean these parts we
recommendusingcompressedairnogreaterthan30PSI. Yourlocal
computer store, hardware store, or home center may carry com-
pressed air in a can. You can use a vacuum cleaner in the blow
position. If using compressed air in a can, please follow the direc-
tions on the can. If you don't follow directions on the can, you could
damage the pilot assembly.
1. Shut off the unit, including the pilot. Allow the unit to cool for
at least thirty minutes.
Figure 42 - Pilot Inlet Air Hole
LOGS
2. Inspect burner, pilot, and primary air inlet holes on injector
holder for dust and dirt (see Figure 41).
• If you remove logs for cleaning, refer to Installing Logs, page
14, to properly replace logs.
Injector Holder
(May Be Brass or
Aluminum
• Replace log(s) if broken or chipped (dime-sized or larger).
BURNER PRIMARY AIR HOLES
Depending on
Model)
Air is drawn into the burner through the holes in the fitting at the
burner entrance. These holes may become blocked with dust or lint.
Periodically inspect these holes for any blockage and clean if
needed. Blocked air holes will create soot.
Burner
Tube
Primary Air Inlet Holes
(Shape of Holes May
Vary by Model)
Figure 41 - Injector Holder On Outlet Burner Tube
111285-01B
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WIRING DIAGRAMS
SPECIFICATIONS
21
WIRING DIAGRAMS
SPECIFICATIONS
Note: For proper operation of optional accessories, the wires from
the switch to the control must be connected exactly as shown in
Figures 43 and 44.
VI33NR
20,000/30,000
VI33PR
20,000/30,000
Btu (Variable)
Type Gas
Natural Gas Only Propane/LP Only
Ignition
Piezo
Piezo
Pressure Manifold
3.5" W.C.
8.0" W.C.
Inlet Gas Pressure (in. of water)
A
U
T
O
F
O
O
F
N
Maximum
Minimum*
10.5"
5"
14"
11"
* For input adjustment
Thermopile
Figure 43 - Switch Wiring Diagram
CAUTION: Label all wires prior to disconnection
when servicing controls. Wiring errors can cause
improper and dangerous operation. Verify proper
operation after servicing.
Variable
Fan Switch
(N.O.)
Fan Switch
1
Off
Black
On
2
Blue
Red
110/115
V.A.C.
Black
Green
White
Blower
Motor
Figure 44 - Blower Wiring Diagram
111285-01B
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TROUBLESHOOTING
22
TROUBLESHOOTING
Note: For additional help, visit DESA
Heating Products’ technical service web
WARNING: Turn off heater
andletcoolbeforeservicing.Only
aqualifiedservicepersonshould
service and repair heater.
CAUTION: Never use a wire,
needle, or similar object to clean
ODS/pilot.ThiscandamageODS/
pilot unit.
Note:Alltroubleshootingitemsarelistedin
order of operation.
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
When ignitor button is pressed, there is no
spark at ODS/pilot
1. Ignitor electrode not connected to igni- 1. Reconnect ignitor cable
tor cable
2. Ignitor cable pinched or wet
2. Free ignitor cable if pinched by any
metal or tubing. Keep ignitor cable dry
3. Tighten nut holding piezo ignitor to base
panel of log set. Nut is located behind
base panel
3. Piezo ignitor nut is loose
4. Broken ignitor cable
4. Replace ignitor cable
5. Bad piezo ignitor
5. Replace piezo ignitor
6. Ignitor electrode broken
7. Ignitor electrode positioned wrong
6. Replace pilot assembly
7. Replace pilot assembly
When ignitor button is pressed, there is
spark at ODS/pilot but no ignition
1. Gas supply turned off or equipment 1. Turn on gas supply or open equipment
shutoff valve closed
shutoff valve
2. Control knob not in PILOT position
2. Turn control knob to PILOT position
3. Control knob not pressed in while in 3. Press in control knob while in PILOT
PILOT position
position
4. Air in gas lines when installed
4. Continue holding down control knob.
Repeat igniting operation until air is
removed
5. Depleted gas supply (propane/LP only)
6. ODS/pilot is clogged
5. Contact local propane/LP gas company
6. Clean ODS/pilot (see Cleaning and
Maintenance, page 20) or replace ODS/
pilot assembly
7. Gas regulator setting is not correct
1. Control knob not fully pressed in
2. Control knob not pressed in long enough 2. After ODS/pilot lights, keep control
knob pressed in 30 seconds
7. Replace gas control
ODS/pilot lights but flame goes out when
control knob is released
1. Press in control knob fully
3. Equipment shutoff valve not fully open 3. Fully open equipment shutoff valve
4. Pilot flame not touching thermocouple, 4. A) Contact local natural or propane/LP
which allows thermocouple to cool,
causing pilot flame to go out. This prob-
lem could be caused by one or both of
the following:
gas company
B) Clean ODS/pilot (see Cleaning and
Maintenance, page 20) or replace ODS/
pilot assembly
A) Low gas pressure
B) Dirty or partially clogged ODS/pilot
5. Thermocouple connection loose at con- 5. Hand tighten until snug, then tighten
trol valve
1/4 turn more
6. Thermocouple damaged
7. Control valve damaged
6. Replace pilot assembly
7. Replace control valve
111285-01B
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TROUBLESHOOTING
23
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Burner does not light after ODS/pilot is lit
1. Burner orifice clogged
1. Clean burner (see Cleaning and Mainte-
nance, page 201) or replace burner orifice
2. Contact local natural gas company
2. Inlet gas pressure is too low
3. Thermopile leads disconnected or im- 3. Reconnect leads (see Wiring Diagram,
properly connected page 21)
4. Burners will not come on in remote 4. Replace battery in transmitter and receiver
position
Delayed ignition burner
1. Manifold pressure is too low
2. Burner orifice clogged
1. Contact local natural or propane/LP gas
company
2. Clean burner (see Cleaning and Mainte-
nance, page 20) or replace burner orifice
Burner backfiring during combustion
1. Burner orifice is clogged or damaged
1. Clean burner (see Cleaning and Mainte-
nance, page 20) or replace burner orifice
2. Replace damaged burner
2. Damaged burner
3. Gas regulator defective
3. Replace gas control
Slight smoke or odor during initial operation 1. Not enough air
1. Check burner for dirt and debris. If
found, clean burner (see Cleaning and
Maintenance, page 20)
2. Gas regulator defective
2. Replace gas control
3. Residues from manufacturing processes 3. Problem will stop after a few hours of
and logs curing
operation
Moisture/condensationnoticedonwindows 1. Not enough combustion/ventilation air
1. Refer to Air for Combustion and Venti-
lation requirements (page 5)
Heater produces a whistling noise when 1. Turning control knob to HI position 1. Turn control knob to LO position and
burner is lit
when burner is cold
2. Air in gas line
let warm up for a minute
2. Operate burner until air is removed from
line. Have gas line checked by local
natural or propane/LP gas company
3. Observe minimum installation clear-
ances (see page 9)
3. Air passageways on heater blocked
4. Dirty or partially clogged burner orifice 4. Clean burner (see Cleaning and Mainte-
nance, page 20) or replace burner orifice
Whitepowderresidueformingwithinburner 1. When heated, vapors from furniture pol- 1. Turn heater off when using furniture pol-
box or on adjacent walls or furniture
ish, wax, carpet cleaners, etc. may turn
ish, wax, cleaners, or similar products
into white powder residue
Remote does not function (GHRC and 1. Battery is not installed. Battery power 1. Replace 9-volt batteries in receiver and
GHRCTA Series only) is low hand-held remote control
111285-01B
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TROUBLESHOOTING
24
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediatelycallyourgassupplierfromaneighbor’sphone. Followthe
gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating fireplace insert where impurities in air exist may create odors.
Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or
textiles, etc., create fumes. These fumes may mix with combustion air and create odors.
These odors will disappear over time.
REMEDY
POSSIBLE CAUSE
OBSERVED PROBLEM
1. This is common with most fireplaces. If
noise is excessive, contact qualified ser-
vice person
1. Metal expanding while heating or con-
tracting while cooling
Fireplace insert produces a clicking/ticking
noise just after burners are lit or shut off
1. Open window and ventilate room. Stop
using odor causing products while fire-
place insert is running
1. Fireplace insert burning vapors from
paint, hair spray, glues, cleaners, chemi-
cals, new carpet, etc. (see IMPORTANT
statement above)
Fireplace insert produces unwanted odors
2. Refill supply tank (propane/LP only)
3. Locate and correct all leaks (see Check-
ing Gas Connections, pages 12 and 13)
2. Low fuel supply (propane/LP only)
3. Gas leak. See Warning statement
above
1. Open window and/or door for ventilation
2. Contact local natural gas company
3. Clean ODS/pilot (see Cleaning and
Maintenance, page 20)
1. Not enough fresh air is available
2. Low line pressure
3. ODS/pilot is partially clogged
Fireplace insert shuts off in use (ODS
operates)
1. Locate and correct all leaks (see Check-
ing Gas Connections, pages 12 and 13)
2. Replace control valve
1. Gas leak. See Warning statement
above
2. Control valve defective
Gas odor even when control knob is in OFF
position
1. Take apart gas tubing and remove for-
eign matter
1. Foreign matter between control valve
Gas odor during combustion
and burner
2. Locate and correct all leaks (see Check-
2. Gas leak. See Warning statement
ing Gas Connections, pages 12 and 13)
above
1. Properly locate logs (see Installing Logs,
page 14)
2. Eliminate source of drafts around heater
1. Improper log placement
Dark residue on logs or inside of fireplace
insert. Note: After removing all causes of
residuedeposits, completelycleanfireplace
and appliance of all residue before reusing
appliance
2. Drafts or other air currents affecting
flame pattern
3. Air holes at burner inlet blocked
3. Clean out air holes at burner inlet. Peri-
odically repeat as needed
4. Remove blockage
4. Burner flame holes blocked
111285-01B
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REPLACEMENT PARTS
TECHNICAL SERVICE
SERVICE HINTS
25
REPLACEMENT PARTS
TECHNICAL SERVICE
Note: Use only original replacement parts. This will protect your You may have further questions about installation, operation, or
warranty coverage for parts replaced under warranty.
troubleshooting. If so, contact DESA Heating Products’ Technical
Service Department at 1-866-672-6040. When calling please have
your model and serial numbers of your heater ready.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If they can’t supply
original replacement part(s), call DESA Heating Products’ Techni-
cal Service Department at 1-866-672-6040. When calling DESA
Heating Products, have ready
You can also visit DESA Heating Products’ technical services web
site at www.desatech.com.
SERVICE HINTS
• your name and address
• model and serial numbers of your heater
• how heater was malfunctioning
• type of gas used (propane/LP or natural gas)
• purchase date
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• heater will not produce specified heat
• propane/LP gas supply may be low
Usually, we will ask you to return the part to the factory.
You may feel your gas pressure is low. If so, contact your local
natural or propane/LP gas supplier.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they can’t supply original
replacement part(s), call DESA Heating Products at 1-866-672-6040
for referral information. When calling DESA Heating Products, have
ready
• model number of your heater
• the replacement part number
111285-01B
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ILLUSTRATED PARTS BREAKDOWN
Models VI33NR and VI33PR
26
ILLUSTRATED PARTS
BREAKDOWN
MODELS
VI33NR AND VI33PR
1
2
4
3
6
7
5
8
9
14
15
4
27
Note: Items 27 and 28
are for natural gas only
10
28
13
16
21
22
I
H
L
O
O
F
F
N
O
T
I P
O
L
19
25
11
17
18
12
20
19
23
24
26
111285-01B
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PARTS LIST
Models VI33NR and VI33PR
27
PARTS LIST
This list contains replaceable parts used in your fireplace insert.
When ordering parts, follow the instructions listed under Replace-
ment Parts on page 25 of this manual.
KEY
PART NUMBER
NO. VI33NR
VI33PR
DESCRIPTION
QTY.
1
2
3
4
5
6
7
8
102785-03
102785-03
103778-01
098249-01
099387-09
104229-03
111124-01
099056-19
102772-01
M11084-38
Log, Golden Oak
ODS Pilot
ODS Nut
Pilot Tube
Burner Outlet Tube
Burner Retainer Spring
Burner Orifice Injector
Burner
1
1
2
1
1
103779-01
098249-01
099387-14
111331-13
111124-01
099056-26
102772-01
M11084-38
1
1
2
2
1
4
1
1
1
1
1
1
1
7
1
1
1
1
1
1
4
1
1
9
Screw, #8 x .38
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
104236-01CK 104236-01CK Painted Base Assy
M12461-26
**
M12461-26
**
Screw, #10 x .32
Firebox Bottom
Wiring Harness
Elbow, Male
Valve Bracket
Gas Control Valve
Ignitor Cable
Piezo Ignitor
Screw
Switch
Remote Switch Bracket
Switch Plate
Male Connector
Flexible Connector (Hose)
Bushing
Screw, #10 x .38
Pilot Regulator
Pilot Tube (Valve to Regulator)
103284-03
098265-02
103782-01
103781-01
098271-10
102445-01
098304-01
099998-01
104241-01
103587-01
097809-02
101628-03
M50104-02
M11084-26
099918-02
099387-12
103284-03
098265-02
103782-01
103781-02
098271-10
102445-01
098304-01
099998-01
104241-01
103587-01
097809-02
101628-03
M50104-02
M11084-26
____
____
103877-01
100563-01
103877-01
100563-01
Lighting Instruction Plate
Warning Plate
1
1
** Not a field replacement part.
111285-01B
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ILLUSTRATED PARTS BREAKDOWN
Models VI33NR and VI33PR
28
ILLUSTRATED PARTS
1
BREAKDOWN
24
FIREPLACE INSERT
VI33NR AND VI33PR
6
10
2
4
12
3
9
14
9
18
13
14
5
9
7
21
23
14
25
14
22
17
6
8
22
15
14
26
14
8
16
19
11
20
23
14
111285-01B
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PARTS LIST
Models VI33NR and VI33PR
29
PARTS LIST
FIREPLACE INSERT
VI33NR AND VI33PR
This list contains replaceable parts used in your fireplace insert.
When ordering parts, follow the instructions listed under Replace-
ment Parts on page 25 of this manual.
KEY
NO.
PART NUMBER
DESCRIPTION
QTY.
1
2
3
4
5
6
7
8
105517-01
105233-01
**
Top Outer Casing
Outer Casing
Right Front Side
Left Front Side
Phillips Pan Head Screw, #10
Louvered Door
Firebox Hood
Firebox Support
Shoulder Screw
Firebox Top
1
1
1
1
9
2
1
2
4
1
1
1
1
46
1
1
1
1
1
1
1
4
2
4
4
1
**
098304-01
102455-02
105518-01CK
**
099230-02
**
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
**
**
Outer Base
Firebox Wrapper
Cover and Switch Assembly
Hex Screw, #10
Screen Assembly
Right Pin Hinge
Left Pin Hinge
Wiring Harness
Blower Speed Control
Knob
101614-02
M11084-26
105519-01CK
104313-01
104313-02
101398-03
105649-01
103650-01
103581-02
M10908-2
101629-01
098304-01
M11084-38
098544-01
Blower
Hex Washer Head Screw
Plastic Bushing
Phillips Pan Head Screw, #8
Hex Screw, #8
Clamp
101784-01
102307-01
Magnet Catch
Strike Plate
2
2
** Not a field replacement part.
111285-01B
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ACCESSORIES
30
ACCESSORIES
Purchase these fireplace insert accessories from your local dealer.
If they can not supply these accessories, call DESA Heating Prod-
ucts’SalesDepartmentat1-866-672-6040forinformation.Youcan
also write to the address listed on the back page of this manual.
RECEIVER AND HAND-HELD THERMOSTAT
REMOTE CONTROL KIT - GHRCTB SERIES
Forallmodels.Allowsthegaslogheatertobeoperatedinamanually
or thermostatically-controlled mode. You can turn the gas log heater
on and off without ever leaving the comfort of your easy chair.
FIREPLACE SURROUND KIT GS38 AND GS43
BLACK (Surround Kit Required for installation)
RECEIVER AND HAND-HELD REMOTE
CONTROL KIT - GHRCB SERIES
Allows insert to be fitted to fireplace opening. A surround is
required for installation.
For all models. Allows the gas log heater to be turned on and off by
using a hand-held remote control.
Note: Use the accessory which best covers the existing masonry
fireplace opening.
• Model GS38 Surround Kit (for use with fireplaces with an open-
WALL-MOUNT THERMOSTAT SWITCH
GWMT1
(Not Shown)
ing smaller than 30" H and 38" W)
• Model GS43 Surround Kit (for use with fireplaces with an open-
ing 30" to 36 3/4" H and 38" to 43" W)
For all models. The desired comfort setting can be selected on the
wall thermostat and the log heater will automatically cycle from
pilot to the heat setting selected.
WALL-MOUNT ON/OFF SWITCH - GWMS2
(Not Shown)
For all models. Allows the gas log heater to be turned on and off
with a wall switch.
CLEANING KIT - GCK
(Not Shown)
EQUIPMENT SHUTOFF VALVE - GA5010
For all models. Equipment shutoff valve with 1/8" NPT tap. Fits
1/2" NPT pipe.
For all models. Your vent-free gas appliance requires regular
cleaning and maintenance to prevent performance problems. This
kit gives you the tools and instructions to make it easy to clean all
critical areas of your appliance.
FIREBOX BRICK LINER - G8010 Series
(Not Shown)
INFORMATION VIDEO - 108917-01
Ceramic fiber firebox liner adds the look of real brick.
For all models. A care and maintenance video is available by calling
1-866-672-6040. You may also email your request to
DUPLEX OUTLET KIT GA3555 (Not Shown)
For built-in installation when accessory blowers are used.
FIRE CRACKLE - CF6-A
(Not Shown)
For all models. Creates the sound of a real burning fire.
111285-01B
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OWNER'S REGISTRATION FORM
In order to provide better customer service for this and future purchases, we recommend that you register your product with us.
You can register online at www.desatech.com. If access to our website is not available to you, please complete this Owner’s
Registration Form and mail to the address on the back of this owner’s manual. Please provide the following product information:
Brand:
(Comfort Glow, Vanguard, etc.)
Model:
(EFP33PR, VTGH33NR, etc.)
Date Purchased:
Serial Number:
First Name:
Address:
Note: Keep receipt for warranty verification.
7 or 9 digit number located on product or identification tag.
Last Name:
City:
State:
Zip:
Country:
Home Phone:
E-Mail:
(
)
-
Please answer the following questions to register your product with DESA Heating Products:
1. Where will the product be used?
❍❍Living/Family Room ❍❍Office/Warehouse ❍❍Utility Shed/Outbuilding ❍❍Garage ❍❍Bedroom ❍❍Bathroom ❍❍Other
2. If you bought this product yourself, did you plan to purchase this type of product before going into the store? ❍❍Yes ❍❍No
3. Who selected the product? ❍ Male ❍ Female ❍ Both
4. What is the population of your area? ❍❍Under 10,000 ❍❍10,000 to 25,000 ❍ 25,000 to 50,000 ❍❍50,000 to 100,000
❍❍100,000 to 250,000 ❍❍Over 250,000
5. What is your primary source of heat? ❍❍Propane (LP Gas) ❍❍Fuel Oil ❍❍Wood ❍❍Natural Gas ❍❍Electric ❍❍Other
6. How was the product installed? ❍❍Professional Installer ❍❍Self ❍❍Other
7. Cost of product excluding sales tax? $___________________
8. Cost to install product? $____________________
9. Type of store where product was purchased? ❍❍Hardware ❍❍Propane Dealer ❍❍Natural Gas/Utility Co. ❍❍Home Center/Builder’s Supply
❍❍Fireplace or Hearth Shop ❍❍Farm Store ❍❍Other
10. What motivated you to buy this product? ❍❍Sudden Cold Weather ❍❍Replace Older Model ❍❍D.I.Y. Home Project
❍❍Emergency Back-Up Heat ❍❍Heater was on Sale ❍❍Energy Savings/High Efficiency ❍❍Construction Project ❍❍Other
11. How did you learn about this product brand? ❍❍Advertising ❍❍Relative or Friend ❍❍Store Display ❍❍Other ________________________
12. Level of Education of Purchaser: ❍❍Some High School ❍❍Completed High School ❍❍Completed College ❍❍Completed Graduate School
13. Age of Purchaser: ❍❍Under 20 ❍❍20 - 29 ❍❍30 - 39 ❍❍40 - 49 ❍❍50 - 59 ❍❍60 or Over
14. Buyer’s total annual household income: ❍❍Under $15,000 ❍❍$15,000 to $19,999 ❍❍$20,000 to $34,999 ❍❍$35,000 to $49,999
❍❍$50,000 to $74,999 ❍❍$75,000 to $99,999 ❍❍$100,000 and Over
15. Store where product was purchased:
Name: ______________________________________
City: _______________________ State: __________
16. In choosing this product, how important were the following:
Not Important
Somewhat Important
Very Important
Availability
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
Price
Brand Name
Overall Quality
Heat Output
Made in USA
Warranty
Local Service
Value for Price
Prior Brand Experience
Controls Location
Thermostat, Remote, or Manual Operation
Ease of Operation
Special Features
Salesperson’s Recommendation
Friend/Relative’s Recommendation
Portability
Quiet Operation
❍
❍
❍
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NOTES
33
NOTES
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111285-01B
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WARRANTY INFORMATION
KEEP THIS WARRANTY
Model
Serial No.
Date Purchased
Always specify model and serial numbers when communicating with the factory.
We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our standard written warranty. We make
no other warranty, expressed or implied.
LIMITED WARRANTY
VENT-FREE GAS FIREPLACE INSERT
DESA Heating Products warrants this product to be free from defects in materials and components for four (4) years from the date of first purchase,
provided that the product has been properly installed, operated and maintained in accordance with all applicable instructions. To make a claim under
this warranty the Bill of Sale or cancelled check must be presented.
Thiswarrantyisextendedonlytotheoriginalretailpurchaser. Thiswarrantycoversthecostofpart(s)requiredtorestorethisheatertoproperoperatingcondition
and an allowance for labor when provided by a DESA Heating Products Authorized Service Center. Warranty part(s) MUST be obtained through authorized
dealersofthisproductand/orDESAHeatingProductswhowillprovideoriginalfactoryreplacementparts.Failuretouseoriginalfactoryreplacementpartsvoids
this warranty. The heater MUST be installed by a qualified installer in accordance with all local codes and instructions furnished with the unit.
This warranty does not apply to parts that are not in original condition because of normal wear and tear, or parts that fail or become damaged as a
result of misuse, accidents, lack of proper maintenance or defects caused by improper installation. Travel, diagnostic cost, labor, transportation and
any and all such other costs related to repairing a defective heater will be the responsibility of the owner.
TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE PRODUCT; THIS
EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED WARRANTIES AND LIMITS THE DURATION OF ANY AND
ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
TO FOUR (4) YEARS ON ALL COMPONENTS FROM THE DATE OF FIRST PURCHASE; AND DESA HEATING PRODUCTS’ LIABILITY
IS HEREBY LIMITED TO THE PURCHASE PRICE OF THE PRODUCT AND DESA HEATING PRODUCTS SHALL NOT BE LIABLE FOR
ANY OTHER DAMAGES WHATSOEVER INCLUDING INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of incidental or consequential damages,
so the above limitation on implied warranties, or exclusion or limitation on damages may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
For information about this warranty write:
2701 Industrial Drive
P.O. Box 90004
Bowling Green, KY 42102-9004
111285-01
Rev. B
111285 01
05/03
NOT A UPC
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