Dell Server E600I User Manual

E600i TeraScale  
Installation Guide  
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Contents  
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1
About This Guide  
This guide provides site preparation recommendations, step-by-step procedures to rack mount the Dell  
Force10 E600i chassis, as well as instructions to install fan tray, power modules, route processor modules  
(RPMs), switch fabric modules (SFMs), and line cards.  
This guide also includes instructions to remove and install field-replaceable parts. The E600i system is  
packaged with components necessary for optimal performance, including panel blanks for RPM, SFM,  
and line card slots, and, as required, power supply. Blanks are required in empty slots to ensure adequate  
system cooling and for EMI containment during operation.  
After you have completed the hardware installation process and power up the system, refer to the FTOS  
Configuration Guide for preliminary software configuration information.The E600i systems runs Dell  
Force10 OS (FTOS™) software. The FTOS Command Reference provides detailed CLI information and  
the FTOS Configuration Guide includes FTOS configuration information.  
Information Symbols and Warnings  
Table 1-1 describes symbols contained in this guide.  
Table 1-1. Information Symbols  
Symbol  
Warning  
Description  
Note  
This symbol informs you of important operational information.  
Caution  
Warning  
This symbol informs you that improper handling and installation could result in equipment damage  
or loss of data.  
This symbol signals information about hardware handling that could result in injury.  
WARNING: The installation of this equipment shall be performed by trained and qualified personnel only.  
Read this guide before installing and powering up this equipment. This equipment contains two power cords.  
Disconnect both power cords before servicing.  
WARNING: This equipment contains optical transceivers, which comply with the limits of Class 1 laser  
radiation.  
WARNING: Visible and invisible laser radiation may be emitted from the aperture of the optical transceiver  
ports when no cable is connected. Avoid exposure to laser radiation and do not stare into open apertures.  
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CAUTION: Wear grounding wrist straps when handling this equipment to avoid ESD damage.  
CAUTION: Earthing (AKA grounding) connection essential before connecting supply. Always make the  
ground connection first and disconnect it last.  
CAUTION: Disposal of this equipment should be handled according to all national laws and regulations. See  
.
Related Publications  
For more information about the E600i system, refer to the following documents:  
FTOS Configuration Guide  
FTOS Command Reference  
• Release Notes for the E-Series  
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About This Guide  
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2
Site Preparation  
This chapter describes the requirements for the room, rack, and cabinet in which you will install your  
system.  
Site Selection  
Before you begin, make sure that the area where you intend to install your system meets the following  
requirements:  
1 The site is in a restricted access area.  
2 The site is a dry, clean, well-ventilated, and temperature-controlled room, away from heat sources  
such as hot air vents or direct sunlight.  
3 The site is away from sources of severe electromagnetic noise.  
4 The site is near an adequate power source. Connect the system to the appropriate branch circuit  
protection as defined by local electrical codes.  
Equipment Rack and Cabinet Requirements  
1 Ensure that the rack has adequate space in the front, rear, and sides after the system is installed to  
allow proper ventilation, access to cables, and maintenance access. Allow at least 18 inches in the  
front and 20 inches in the rear of the rack.  
2 Ensure that the rack is bolted to the floor and/or braced to a wall or ceiling.  
3 The minimum cabinet size is 30 inches deep and 24 inches wide.  
4 Provide a minimum of 20 inches clearance behind the chassis to access the fan trays.  
5 Air flows through the system from a filtered intake vent on the bottom front side of the chassis to an  
exhaust vent at the top rear. For proper ventilation, position the chassis in an equipment rack or  
cabinet so that the minimum air flow is 750 cubic feet per minute (CFM), this requires a minimum of  
3 inches between the doors and the cable management system when the cabinet front doors are  
closed, and a minimum of 3 inches between the chassis rear and the rear of the cabinet.  
Site Preparation  
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Power Requirements  
The E600i supports either 2500W AC power supplies (PSUs), or DC Power Entry Modules (PEMs).Do  
not mix and match power supplies. Your system must be powered by only AC or DC power, it cannot use  
both at the same time.  
NOTE: Do not use different versions of power supplies. If you are replacing an AC power supply, you must  
replace all the PSUs in your system with the new versions. Contact Dell Force10 Technical Support if you  
have any question regarding the version of PSU used in your system.  
2500W AC Power Requirements  
The E600i 2500W AC power supply (CAT# CC-E600i-2500W-AC2) can operate at either 100 VAC or  
220 VAC. If the E600i is connected to an 100 VAC power supply, it provides up to 1500W.  
Parameter  
Specifications  
Nominal Input Voltage  
100 - 120 VAC Requires a minimum of 3 Power Supplies Installed  
200 - 240 VAC Requires a minimum of 2 Power Supplies Installed  
Maximum AC Power Supply Input  
Maximum System Power Input  
16 A @ 100 VAC per module  
12 A @ 200 VAC per module  
4.80 KVA @ 100 VAC  
4.60 KVA @ 220 VAC  
DC Power Requirements  
Each E-Series system requires at least one DC PEM to operate. Two units are recommended for full  
facility redundancy.  
Parameter  
Specifications  
75 A  
Maximum DC PEM Input Current  
System  
2800 W (9600 BTU/hour)  
-48 to -60 VDC  
Input Voltage  
Storage Requirements  
If you do not install all of your system components, store them in the original packaging in an  
environment:  
• constant temperature between -40°F to 158°F (-40°C to 70°C)  
• non-condensing relative humidity between 5 and 95%  
• dry, away from direct sunlight, heat, and air conditioning ducts  
• dust-free  
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Site Preparation  
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3
The E600i System  
The Dell Force10 E600i system is a carrier-class, high-capacity aggregation router. The 9-slot modular  
system provides 2 slots dedicated for route processor modules (RPMs) and 7 slots to accommodate line  
cards with Layer 2 and Layer 3 switching and routing capabilities.  
Operating Overview  
The E600i system requires an RPM, at least one line card, and at least four switch fabric modules (SFMs)  
for packet processing. The RPM is the core for routing and control operations. All traffic destined to the  
E600i terminates on the RPM. Routing table entries are built on the RPM and directed to the forwarding  
information tables on the line cards.  
RPM software processes, such as Telnet, SNMP, Layer 2, and Layer 3 functions, are divided among three  
CPUs for redundancy and speed. Independent software images run on each CPU. Each CPU has its own  
memory, which isolates processes from each other, increasing reliability. Operating the E600i system  
with two RPMs enables automatic fail-over redundancy.  
Line cards perform all data forwarding operations. Each line card has Dell Force10 proprietary ASICs;  
the flexible packet classification (FPC) ASIC and the Buffer and Traffic Manager (BTM) ASIC. The FPC  
accepts packets, feeds packets to input/output ports, handles packet classification (access lists, Layer 2  
and Layer 3 lookups) and packet marking (Diffserv or 802.1p). The BTM is responsible for all queuing  
operations.  
The internal flash memory device shipped with the RPM contains the boot ROM and runtime images.  
Each RPM accommodates an external flash memory card that can be used to copy and store system boot,  
software images, and configuration files. For information about using a flash card, refer to Chapter 11,  
.
The E600i System  
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Figure 3-1. E600i Chassis Front View with AC Power Supplies  
RPMs  
ESD Connector  
Line Cards  
AC Power Supplies  
Air Filter  
SFM3  
Figure 3-2. E600i Chassis Rear View  
Fan Tray  
Fan Tray  
Status LED  
Grounding  
Grounding  
Holes  
Holes  
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The E600i System  
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Table 3-1. E600i Hardware Component Operating Requirements Summary  
Component  
Minimum  
Maximum  
Field-Replaceable  
Backplane (factory installed)  
Air filter (factory installed)  
Fan tray*  
1
1
1
1
1
4
1
1
1
2
7
5
N
Y
Y
Y
Y
Y
RPMs  
Line cards  
SFMs  
Power Supplies:  
2500 AC Power Supply OR  
DC PEMs  
2
1
4
2
Y
Y
Cable management system  
0
0
1
1
Y
Y
Cable management system cover  
*Fan tray is field replaceable, but must be replaced within 1 minute of removing it.  
E600i System Installation Process  
To install the E600i system, Dell Force10 recommends that you perform the installation procedures in the  
following order:  
Step  
Task  
Section  
1
2
3
Prepare the site  
Unpack the chassis and components  
Mount the chassis  
4
Install components:  
• Fan tray  
• AC Power Supply or DC PEMs  
(including power cables)  
5
Install card components:  
• RPM(s) and line cards  
• SFMs  
6
7
Connect network cable  
Supply power to the chassis  
The E600i System  
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The E600i System  
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4
Installing the Chassis  
This chapter provides instructions to rack mount your E600i system into a standard 19-inch or 23-inch  
equipment rack. It contains the following sections:  
Unpacking the E600i System  
WARNING: The E600i packaging and contents weigh approximately 400 pounds. The unpacked chassis and  
floater pallet weigh approximately 100 pounds. Do not attempt to lift or move the chassis without the use of a  
hand cart, pallet jack, or forklift.  
Remove all contents from the shipping packaging and move the chassis with a hand cart, pallet jack or  
fork lift to its rack.  
CAUTION: Lift the E600i chassis from the bottom only. Lifting by the chassis shelves or fan tray opening will  
cause chassis damage. Do not remove the protective front shipping cover until you have completed the  
chassis installation.  
WARNING: Complete the chassis installation into the rack before you install any other component (fan tray,  
AC power supplies or DC PEMs, line cards, RPMs, SFMs, cables).  
WARNING: Electrostatic discharge (ESD) damage can occur when components are mishandled. Always  
wear an ESD-preventative wrist or foot-heal ground strap when handling RPMs, SFMs, or line cards. After you  
remove the original packaging, place RPMs, SFMs, and line cards on an antistatic surface.  
Installing the Equipment Rack Shelf Bar  
The rack shelf bar (Figure 4-1) enables you to easily position the chassis into the rack and provides the  
unit additional stability in the rack.  
Installing the Chassis  
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Figure 4-1. Installing the Equipment Rack Shelf Bar  
UP  
UP  
To install a equipment rack shelf bar:  
Step  
Task  
1
2
3
Determine the chassis mounting location in the equipment rack.  
Orient the bar with the arrows pointing upward. The smooth side of the bar should face outward.  
Attach the bar to the equipment rack brackets using the mounting screws provided by the rack manufacturer.  
Standard Front Chassis Rack Mounting  
Install the E600i system after you secure the equipment rack shelf bar. Load the chassis into the lower  
half of an empty rack to avoid a top-heavy rack. (Figure 4-2).  
WARNING: Do not remove the protective front shipping cover during the initial installation process. This  
protective cover prevents damage to the internal framework and EMI seals.  
Figure 4-2. Rack Mounting the Chassis  
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Installing the Chassis  
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To install the chassis into a prepared rack:  
Step  
Task  
1
If you are center or rear mounting the chassis in a 19-inch rack, make sure that the mounting brackets are properly  
positioned.  
NOTE: If your are mounting the chassis in a 23-inch rack, install the 23-inch adapters.  
2
3
Using a hand cart, pallet jack, or forklift, align the rack-mount holes with the equipment rack holes, situating the  
chassis on top of the equipment rack shelf bar.  
Insert rack mounting screws in the holes that are not obscured by the front shipping cover. Tighten the screws. See  
.
4
5
Loosen and remove the screws attaching the front shipping cover. Remove the cover.  
Insert the remaining rack mounting screws and tighten to secure the chassis in the rack.  
Installing the Chassis into an Equipment Cabinet  
Install the E600i system after you secure the rack shelf bar. Load the chassis into the lower half of an  
empty rack to avoid a top-heavy rack. (Figure 4-2). Make sure the cabinet is positioned with adequate  
space in the front, rear, and sides of the unit for proper ventilation, access to cables, and access for  
maintenance. See Rack Mounting the Chassis on page 16 for details.  
To install the chassis into an equipment cabinet:  
Step  
Task  
1
2
3
4
5
Install the equipment rack shelf bar.  
Using a hand cart, pallet jack, or forklift, align the rack-mount holes with the cabinet holes.  
Insert rack mounting screws in the holes that are not obscured by the front shipping cover. Tighten the screws.  
Loosen and remove the screws attaching the front shipping cover. Remove the cover.  
Insert the remaining mounting screws and tighten to secure the chassis in the cabinet.  
Installing the Chassis  
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Installing the Chassis  
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5
Installing the Fan Tray  
Access the fan tray from the rear of the chassis (Figure 5-1). To ensure proper temperature and airflow  
control, the fan tray must be installed before you supply power to the system.  
WARNING: The fan tray must be installed before you supply power to the system.  
WARNING: Electrostatic discharge (ESD) damage can occur when components are mishandled. Always  
wear an ESD-preventative wrist or foot-heal ground strap when handling chassis components. After you  
remove the original packaging, place chassis components on an antistatic surface.  
Figure 5-1. The Fan Tray  
Status LED  
Ensure that the power switches on the remote power sources are in the OFF position. Then unpack the fan  
tray and follow the step below to install the fan tray.  
NOTE: The fan tray weighs 20 lbs (9.072 kg).  
Step  
Task  
1
Hold the tray with both hands and slide the connector end several inches into the fan slot, located in the rear of the  
.
2
3
Push the tray until it stops and its handle end is flush with the chassis rear.  
Secure the fan tray into place by tightening the screws. You can either tighten the screws with a Phillips  
screwdriver or with your fingers. Do not over tighten.  
Installing the Fan Tray  
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Figure 5-2. Inserting Fan Tray into Fan Slot  
Fan Speed  
Fan speed is driven by temperatures measured at the sensor in the fan tray alone. The sensor is located on  
the fan tray controller located in the fan tray. Table 5-1 shows the sensor temperature that determines the  
fan speed.  
Table 5-1. Fan Speed and Temperature  
Degrees Celsius  
Less than 25C  
Between 25 and 45  
Above 45C  
Fan Speed  
(Low) 1800 RPM  
(Med) 2400 RPM  
(High) 3000 RPM  
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Installing the Fan Tray  
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6
Power Supply  
This chapter provides instructions to install AC Power Supply Units (PSUs) and DC Power Entry  
Modules (PEMs):  
E-Series systems may contain only one type of power module—AC or DC. The E600i requires a  
minimum of one DC Power Entry Module or a minimum of two AC Power Supplies  
.
Table 6-1. Minimum Power Supply Requirements  
Power Supply Input  
220VAC  
Minimum (N)  
Redundancy  
N + 1  
2
3
1
110VAC  
N + 1  
DC  
N + 1  
The chassis has four power supply slots (Figure 6-1). You may install DC PEMs in slots 1 and 3 only; you  
may install AC power supplies in any slot.  
WARNING: Class 1 laser product.  
ATTENTION: Produit laser de classe 1.  
WARNUNG: Laserprodukt der Klasse 1.  
Figure 6-1. Power Supply Slots  
Handle  
Status LED  
Green Power On  
Amber Fault  
Thumb Screw  
Power Switch  
Power Cord Socket  
Locking Screws (2)  
Cord Retainer  
Power Supply  
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AC Power Supply Units  
The 2500W AC Power Supply Unit is capable of operating at either 100 VAC or 220 VAC. If the system  
is connected to a 100 VAC power supply, each unit provides up to 1500W, and three power supply  
modules are required to power the system; four power supply units are required for power supply  
redundancy.  
If the system is connected to a 220 VAC power supply, two power supply units are required for providing  
power to the system, three power supply units are required for power supply redundancy, and four power  
supply units are required for full facility redundancy.  
Full facility redundancy requires two independent power sources (feeds) with two power supplies on  
each feed. Each independent power source should have a dedicated circuit breaker sized in accordance  
with your local electrical codes.  
CAUTION: Before removing and replacing a power supply unit, determine if the E600i is in full redundancy or  
non-redundant mode. Operating in non-redundant mode will require a complete system power off when  
removing and replacing a power supply.  
NOTE: Do not mix power supplies. Installing a 2500W-AC2 power supply into a chassis with 2500W-AC  
power supplies already installed may result in unpredictable behavior. FTOS version 8.3.1.2 and later will  
declare an alarm when the PSUs are mixed.  
Figure 6-2. AC Power Supply Unit  
Handle  
Status LED  
Green Power On  
Amber Fault  
Thumb Screw  
Power Switch  
Power Cord Socket  
Locking Screws (2)  
Cord Retainer  
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Power Supply  
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Power Cord Requirements  
If using a power cord other then a Dell Force10 supplied power cord, the cord must terminate at a right  
angle (IEC320 C19 connector) to the power module, see Figure 6-3. The power source end of the power  
cord must have an appropriately sized plug that complies with your local electrical codes. Conductor size  
must also conform to your local electrical codes.  
The following are Dell Force10 supplied plug types.  
• EU: CEE 7/7  
• UK:CEE7/7, BS 1363  
• SWZ: CEE7/7, 309  
• JAP: NEMA 5-20  
• JAP 220: NEMA 6-20, L6-20  
• US: C14, C20, NEMA 5-20, L5-20  
• US 220: NEMA 6-20, L6-20, L6-30 (30A)  
Install the AC Power Supply Units  
To install an AC power supply unit:  
Step  
Task  
1
2
3
4
Verify that the power switch on the power supply is in the OFF position.  
Orient the power supply handle to the left, and slide the backplane connector end into a power supply slot.  
Secure the power supply into place by tightening the two locking screws to 5 in-lbs.  
Plug an AC power cord into the socket on the front of the unit:  
a Loosen the power cord retainer thumb screw.  
b Rotate the retainer clockwise away from the socket and plug the power cord into the socket.  
c Rotate the retainer counter clockwise over the power cord, and tighten the thumb screw to secure the power  
cord.  
Figure 6-3. Securing the AC Power Cord  
Power Supply  
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Step  
Task  
5
6
Plug the AC power cord into an AC outlet.  
Toggle the power supply switch to the ON position, and verify that Status LED lights green.  
Remove the AC Power Supply  
CAUTION: This unit has more than one power supply connection; all connections must be removed to remove all power  
from the unit.  
ATTENTION: Cette unité est équipée de plusieurs raccordements d'alimentation. Pour supprimer tout courant  
électrique de l'unité, tous les cordons d'alimentation doivent être débranchés.  
WARNUNG: Diese Einheit verfügt über mehr als einen Stromanschluß; um Strom gänzlich von der Einheit  
fernzuhalten, müssen alle Stromzufuhren abgetrennt sein.  
To remove an AC power supply unit:  
Step  
Task  
1
Determine if the system is operating in power supply redundancy. If the system is operating with non-redundant  
power, removing a power supply powers down the system.  
2
3
Toggle the power switch on the on the unit to the OFF position.  
Unplug the power cord from the AC Power Supply and the AC power outlet.  
a Loosen the power cord retainer thumb screw.  
b Rotate the retainer clockwise away from the socket and unplug the power cord from the socket.  
Figure 6-4. Removing the AC Power Cord  
Thumb Screw  
Cord Retainer  
Power Cord  
4
5
6
Loosen the locking screws.  
Slide the power supply out of the slot.  
If you are not replacing the power supply, place a power supply blank in the empty slot.  
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Power Supply  
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DC Power Entry Modules  
The system requires a minimum of one load-sharing PEM to operate, but two are recommended for  
redundancy. Connect the E600 PEMs to the appropriate branch circuit protection as defined by local  
electrical codes.  
For full redundancy, each PEM must be attached to an independent power source with a dedicated circuit  
breaker.  
Figure 6-5. DC Power Entry Module  
Voltage LED  
Status LED  
Handle  
Studs  
48V in  
Status  
Over Current Protector  
Finger Barrier  
CC-E600-PWR-DC  
CAUTION - Use copper  
conductors only  
-48/-660Vdc 75A  
Locking Screws  
Cable and Connector Requirements  
1 You must provide your own cables to connect to a remote power source in your equipment rack.  
Verify that your cables are:  
rated for at least 80A service to allow for a fully loaded E600i system at low input voltage per  
your local electrical codes  
limit voltage drop across the cable length to 0.5V or less  
2 Before you make the cable connections, apply a coat of anti-oxidant paste to unplated metal contact  
surfaces.  
3 File unplated connectors, braided straps, and bus bars to a shiny finish. It is not necessary to file and  
coat tinned connectors or other plated connection surfaces, such as on the PEM studs.  
Install the DC PEMs  
To install a DC PEM:  
Step  
Task  
1
2
Make sure that the remote power source (the circuit breaker panel) is in the OFF position.  
Make sure that the over current protector (located on the PEM front panel) is in the OFF position.  
Power Supply  
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3
Loosen the retaining screw and remove PEM safety cover (Figure 6-6).  
Figure 6-6. Removing the DC PEM Safety Cover  
C
A
U
T
IO  
N
-
T
u
rn  
b
o
ff  
re  
p
a
o
w
in  
g
te  
k
e
r
b
e
r
e
s
o
fo  
re  
u
rc  
a
e
c
c
ir  
A
C
c
e
s
c
u
H
s
it  
T
U
N
G
rm  
-
V
in  
e
a
r
je  
ls  
d
e
r
.
W
a
rtu  
n
g
H
a
u
p
ts  
c
h
a
lte  
r
A
lways replace  
after servicin  
safety cover  
g
C
A
U
T
IO  
N
-
Unit may have more than one power  
source connection. Remove all supply connections  
Do not plug in whi  
le energized.  
4
5
Slide the backplane connector end of the PEM into Power Supply Slot 1 or 3. Secure the PEM to the chassis by  
tighten the two locking screws.  
Secure the chassis ground connection:  
Remove one outer nut and one washer from each of the six studs. The inner nut should remain tight on the stud, at  
no more than 25 inch-lbs.  
Locate the chassis ground connector studs on the PEM front panel (see Figure 6-5). The two bottom studs are the  
ground connection.  
Attach the grounding cable onto the ground studs. The grounding cable must comply with your local electrical  
codes in size and color (typically the color is green or green with yellow stripe), and the grounding cable must be  
terminated only with a UL-listed 2-hole lug with 1/4-inch holes on 3/4-inch spacing (see Figure 6-7).  
Replace the two washers and nuts.  
With a 7/16-inch box or socket wrench, tighten the nuts to 25 in-lbs.  
Connect the opposite end of the grounding cable to the nearest appropriate facility grounding post.  
Figure 6-7. Cable Connector for DC Power Entry Modules  
0.267  
diameter  
2 Holes  
High-strand-count  
conductor  
0.750  
Replace the DC PEM  
The PEM Status LED is unlit or amber if the unit fails. In this case, replace the entire unit. There are no  
field serviceable parts inside the PEM unit.  
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To remove a PEM:  
Step Task  
1
If the system is operating with power supply redundancy, you may remove either PEM at any time. If the system is  
operating without power supply redundancy, power down the system before removing the PEM.  
2
Power off the remote power source, and then verify that the PEM status LED and Voltage LED are unlit. To be  
completely sure that power is off, measure the voltage across the negative (-) and positive (+) source DC leads using  
a voltmeter. The measurement across the positive and negative leads must be zero (0) volts before you proceed.  
3
4
5
6
7
Toggle the Over Current Protector (located on the PEM front panel) to the OFF position.  
Loosen the PEM safety cover retaining screw, and remove the cover.  
Disconnect power cables attached to the PEM.  
Slide the PEM out of the slot.  
If you are not replacing the PEM, place a power supply blank in the empty slot.  
Power Supply  
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Power Supply  
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7
Installing RPMs, Line Cards, and SFMs  
This chapter provides instructions to install cards into the E600i chassis and includes the following  
sections:  
Unpacking  
WARNING: Electrostatic discharge (ESD) damage can occur when components are mishandled. Always  
wear an ESD-preventive wrist or foot-heel ground strap when handling RPMs, SFMs, or line cards. After you  
remove the original packaging, place RPMs, SFMs, and line cards on an antistatic surface.  
WARNING: To avoid an over-temperature situation, do not supply power to your E600i system until the fan  
tray, RPMs, SFMs, line cards, and any required blanks are installed.  
Dell Force10 recommends that you keep all components in the original packaging until you are ready to  
install them.  
Important notes:  
• It is important that you do not remove the cards from their protective bags until you are ready to install  
them in a chassis.  
• When you are ready to install the cards, unwrap and install one card at a time, starting with the right  
most slot (Slot 6 for line cards, Slot R1 for RPMs, and Slot 2 or Slot 4 for SFMs) ending with the  
leftmost slot (Slot 0 for line cards, Slot R0 for RPMs, and Slot 0 or Slot 3 for SFMs)  
Line Cards and RPMs  
At a minimum, the E600i requires one RPM and one line card to operate.  
CAUTION: Any slot not filled with a line card or RPM must be filled with a blank to ensure adequate cooling  
and EMI containment.  
RPMs  
The E600i system requires the installation of at least one RPM, although two are recommended for  
redundancy. RPMs are designed to be installed in either the R0 or R1 slots. Do not force RPMs into line  
cards slots. RPMs are keyed differently than line cards to prevent improper installation.  
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You can hot-insert a second RPM into a running system without performance interruption or software  
intervention. A second RPM for redundant functionality provides uninterrupted operability if the system  
transitions from the active RPM to the standby RPM. The standby RPM constantly performs updates and  
receives the same configuration information received by the active RPM. The standby RPM also  
performs diagnostics on its subsystems. In the event of a switch over, the standby RPM immediately  
takes over and resumes the control activities that the active RPM was performing. Installing a Second  
RPM provides more information on the second RPM.  
The RPM Major and Minor alarm LEDs are controlled by software which sets the threshold levels for  
triggering the different stages of alarms.  
Line Cards  
Your E600i configuration requires a minimum of one line card. Line cards are hot swappable. The line  
card ports provide external interface functions for connections to other systems (for example, a router or  
switch). Each line card has an onboard CPU for line card management which updates packet forwarding  
information, obtains statistical information, and performs synchronization tasks with the RPM, as well as  
Force10 Networks custom-built ASICs, which enable line-rate forwarding.  
Line Card Port Numbering  
There are seven line card slots available in the E600i chassis. A minimum of one line card is required for  
operation. Line cards are installed in slots 0 through 6. Ports on line cards are numbered from the top,  
starting from 0.  
Blank Panels  
CAUTION: To avoid chassis over-temperature condition, install blanks for RPMs, SFMs, and line cards slots  
that are not in use. Always replace cards or blanks immediately.  
Blank panels for RPMs, SFMs, and line cards must be installed in empty slots to control airflow. If a slot  
is not filled for more than five minutes, the following message appears on the console:  
%CHMGR-2-MINORTEMP: Minor alarm: chassis temperature high (SFM temperature  
reaches or exceeds threshold of 65C)  
Blank panels are shipped with the system to ensure that all chassis slots are installed with operational  
modules or blanks.  
Preparing and Installing the RPMs and Line Cards  
To install line cards and RPMs:  
Step  
Task  
1
2
Remove the line card from its box and carefully remove the line card from the anti-static packaging.  
Align the RPM with the guide and gently slide it into the slot until you feel the connectors engage with the chassis  
backplane.  
NOTE: Hold the card by the edges. Avoid touching the printed circuit board and connector pins. Extend the  
top and bottom card levers before you insert the card into the slot.  
3
4
Rotate the levers to seat the backplane connectors and line card in place.  
Secure card and blanks in place by tightening the top and captive screws on each card.  
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Step  
Task  
5
Follow the same installation procedure for the remaining cards and slots, in the appropriate order.  
NOTE: The blank panels do not have circuit boards or levers. Align the blank with the guides and gently slide  
toward the backplane.  
Figure 7-1. Installing RPM into the E600i  
To install line cards and RPMs:  
Step  
Task  
1
2
Remove the line card from its box and carefully remove the line card from the anti-static packaging.  
Align the RPM with the guide and gently slide it into the slot until you feel the connectors engage with the chassis  
backplane.  
NOTE: Hold the card by the edges. Avoid touching the printed circuit board and connector pins. Extend the  
top and bottom card levers before you insert the card into the slot.  
3
4
5
Rotate the levers to seat the backplane connectors and line card in place.  
Secure card and blanks in place by tightening the top and captive screws on each card.  
Follow the same installation procedure for the remaining cards and slots, in the appropriate order.  
NOTE: The blank panels do not have circuit boards or levers. Align the blank with the guides and gently slide  
toward the backplane.  
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Installing a Second RPM  
Install a second RPM either before the system is powered on or after the Primary RPM is up and stable.  
After the second RPM is installed, wait several seconds until the connection between the two RPMs is  
established before configuring any commands. Below is an example of the messages that appear:  
%POLLMGR-2-ALT_RPM_STATE: Alternate RPM is present  
%IRC-6-IRC_COMMUP: Link to peer RPM is up  
%RAM-6-RAM_TASK: RPM1 is in Standby State.  
Once the link between the two RPMs is established, copy the running configuration to the startup  
configuration.  
RPM Label and LEDs  
Table 7-1 describes the RPM LED states and the RPM front panel.  
RPMs control the routing and switching functions for the entire E600i system. The E600i operates with a  
minimum of one RPM module. You can hot-insert a second RPM into a running system without  
performance interruption or software intervention. A second RPM for redundant functionality provides  
uninterrupted operability if the system transitions from the primary RPM to the secondary (standby)  
RPM. The secondary RPM constantly performs updates and receives the same information received by  
the primary RPM. The secondary RPM also performs diagnostics on its subsystems. In the event of a  
switchover, the secondary RPM immediately takes over and resumes the control activities that the  
primary RPM was performing.  
Table 7-1. RPM LEDs  
Section  
Label  
Description  
Management  
10/100  
L: Green: link is up  
Ethernet  
A: Green: activity on port  
Alarms  
Major  
Red: a critical condition exists, such as a severe over temperature condition, a fan tray  
failure, an over temperature condition in a power supply, or an out-of-tolerance voltage.  
The RPM LEDs are controlled by software which sets the threshold levels for triggering the  
different stages of alarms.  
Unlit: no major conditions.  
Minor  
Amber: a serious condition exists, such as an over temperature condition, a single fan failure,  
or a line card failure. The RPM LEDs are controlled by software, which sets the threshold  
levels for triggering the different stages of alarms.  
Unlit: no minor alarm conditions.  
ACO/LT  
Allows you to test the operability of LEDs to verify that they are able to light.  
Press the ACO/LT button to temporarily illuminate the LEDs on the RPM.  
If you press this button when the alarm status LED is lit, the alarm relay contacts are reset  
until the next alarm event.  
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Table 7-1. RPM LEDs  
Flash  
In Use  
Green: flash memory card is in the process of a read or write process. Do not remove the  
flash card when the In Use LED is lit.  
Unlit: not in use.  
Primary  
Status  
Green: primary  
Unlit: secondary (or standby)  
This is a bi-color LED.  
Green: operational  
Amber: fault detected  
Flashing green: booting  
Unlit: in secondary mode or power is off  
Line Card LEDs  
Line card LEDs are described in the documentation specific to each line card. Refer to the installation  
documentation that came with the card for to understand LED appearance and meaning.  
Installing Switch Fabric Modules (SFMs)  
A minimum of four SFMs are required in order for the E600i system to operate properly. There is an  
additional slot available for a redundant SFM. SFMs carry traffic between line cards or between RPMs  
and a line card. SFMs plug directly into the backplane, which provides high-speed access to the line  
cards. The switch fabric receives user data packets and redirects them to the appropriate destinations  
according to the routing information.  
CAUTION: If you are not operating your E600i system with redundancy, your SFM package will include a  
blank panel. Blanks do not have board components or connector pins.  
You must install SFMs starting on the left (slots 3 or 0) moving to the right (slots 2 or 4).  
Step  
Task  
1
2
Remove an SFM from the anti-static packaging.  
Align the SFM with the guide and gently slide it into the slot until you feel the connectors engage with the chassis  
backplane.  
NOTE: Hold the SFM by the edges. Avoid touching the printed circuit board and connector pins. Extend  
the top and bottom card levers before you insert the card into the slot.  
3
4
5
6
Rotate the lever to seat the backplane connectors and card in place.  
Secure each SFM in place by tightening the captive screw.  
Continue the process for the remaining SFMs.  
Align any blank panels with the guides and gently slide toward the backplane. Secure each blank panel by  
tightening the single captive screw.  
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Figure 7-2. Installing SFMs  
Load SFMs from  
right to left  
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SFM Front Panel and LEDs  
Table 7-2 defines the SFM front panel and LED displays.  
Table 7-2. SFM Front Panel and LED Descriptions  
LED  
Description  
Active  
Green: active and passing traffic  
Unlit: in standby mode  
Status  
Flashing Green: booting  
Green: operational  
CC-E-SFM3  
Flashing Amber: communication failure  
Amber: fault detected  
Unlit: no power  
Active  
Status  
Switch Fabric  
Assy  
Serial  
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8
RPM Ports and Cables  
This chapter describes standard RPM cables and adapter pin assignments. It contains the following  
sections:  
RPM Ports  
There are three ports on the RPM. They are labeled and described as:  
• Console. A Universal Asynchronous Receiver/Transmitter (UART) port with an RJ-45 jack, is used for  
system configuration and monitoring. Modem connections are not supported on this port.  
• Auxiliary. A UART port with an RJ-45 jack, allows modem access to the E600i system from a remote  
location.  
• 10/100 Ethernet. A 10/100 Ethernet port is the Management port, which is a channel to download  
images and manage the system, as well as FTP and Telnet operations. You must provide a cable  
terminated with an RJ-45 style connector to attach to the Ethernet receptacle.  
Connecting the Console and Auxiliary Ports  
NOTE: Always wear an ESD-preventive wrist or foot-ground strap when handling components.  
The console and auxiliary ports are asynchronous serial ports. If you connect a device to these ports, it  
must be capable of asynchronous transmission. Your terminal or terminal emulation mode must be set to  
VT100 with the following settings:  
• 9600 baud rate (to avoid autobaud input, the default is set to a 9600 bps baud rate)  
• No parity  
• 8 data bits  
• 1 stop bit  
• Window Terminal Emulator option set to NO  
• 24 lines X 80 characters  
• No flow control (console port only)  
• Hardware flow control (RTS/CTS) (for auxiliary port only)  
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Cable and Adapter Pin Assignments  
Use the E600i Console port on the RPM to connect to a terminal port, PC serial port, or a terminal server  
to configure and monitor your system. Use the E600i Auxiliary port on the RPM to connect to a modem.  
Both the Console and Auxiliary port are RJ-45 ports. Figure 8-1 displays the pinouts in an RJ-45 port.  
Figure 8-1. Pinouts for an RJ-45 Connector End of Adaptor  
87654321  
assignments.  
Table 8-1. Console Port (RJ-45) Pin Assignments  
Pin  
1
Signal  
NC (unused)  
DTR  
Input/Output  
-
2
Output  
3
TxD  
Output  
4
GND  
-
5
GND  
-
6
RxD  
Input  
Input  
-
7
DSR  
8
NC (unused)  
Table 8-2. Auxiliary Port (RJ-45) Pin Assignments  
Pin  
1
Signal  
RTS  
Input/Output  
Output  
Output  
Output  
-
2
DTR  
TxD  
3
4
GND  
GND  
RxD  
DSR  
CTS  
5
-
6
Input  
Input  
Input  
7
8
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Accessing the Console with a DB-9 Adapter  
You can connect to the console using a RJ-45 to RJ-45 rollover cable and a RJ-45 to DB-9 female DTE  
adapter (labeled “TERMINAL”) to a terminal server (for example, PC). Table 8-3 lists the pin  
assignments.  
Table 8-3. Pin Assignments Between the E600i Console and a DTE Terminal Server  
E600i Console  
Port  
RJ-45 to RJ-45 Rollover Cable  
RJ-45 to DB-9  
Adapter  
Terminal Server  
Device  
Signal  
RTS  
RJ-45 pinout  
RJ-45 Pinout  
DB-9 Pin  
Signal  
CTS  
1
2
3
4
5
6
7
8
8
7
6
5
4
3
2
1
8
6
2
5
5
3
4
7
DTR  
TxD  
DSR  
RxD  
GND  
GND  
TxD  
GND  
GND  
RxD  
DSR  
CTS  
DTR  
RTS  
Accessing the Console with a DB-25 Adapter  
You can connect to the console using a RJ-45 to RJ-45 rollover cable and a RJ-45 to a DB-25 female DTE  
adapter. Table 8-4 lists the pin assignments.  
Table 8-4. Pin Assignments Between E600i Console and DB-25 Adapter  
E600i Console  
Port  
RJ-45 to RJ-45 Rollover Cable  
RJ-45 to DB-25  
Modem Adapter  
Terminal Server  
Device  
Signal  
RTS  
RJ-45 Pinout  
RJ-45 Pinout  
DB-25 Pinout  
Signal  
CTS  
1
2
3
4
5
6
7
8
8
7
6
5
4
3
2
1
5
6
DTR  
TxD  
DSR  
RxD  
GND  
GND  
TxD  
3
GND  
GND  
RxD  
DSR  
CTS  
7
7
2
20  
DTR  
RTS  
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Accessing the Auxiliary Port by Modem  
You can access the auxiliary port using a dial-up modem using a RJ-45 to RJ-45 rollover cable and a RJ-  
45 to a DB-25 male DCE adapter (labeled “MODEM”). Table 8-5 lists the pin assignments.  
Table 8-5. RJ-45 to DB-25 Adapter Pin (Modem) Assignments  
E600iAuxiliary  
Port  
RJ-45 to RJ-45 Rollover Cable  
RJ-45 to DB-25  
Modem Adapter  
Modem  
Signal  
RTS  
RJ-45 Pinout  
RJ-45 Pinout  
DB-45 Pinout  
Signal  
RTS  
1
2
3
4
5
6
7
8
8
7
6
5
4
3
2
1
4
20  
3
DTR  
TxD  
DTR  
TxD  
GND  
GND  
RxD  
DSR  
CTS  
7
GND  
GND  
RxD  
DCD  
CTS  
7
2
8
5
Accessing the 10/100 Ethernet Management Port  
Configure the 10/100 Ethernet management port, labeled 10/100 Ethernet on the primary RPM card in  
order to obtain network access capability, such as downloading a runtime image onto your system. You  
can connect this port to an Ethernet hub or Fast Ethernet port on a router.  
Table 8-6. 10/100 Ethernet Management Port LEDs  
Label  
Description  
L (Link)  
Lit: Link is up.  
Unlit: No connection  
A (Activity)  
Lit: Activity on port.  
Unlit: No activity  
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9
Powering Up  
This chapter provides instructions for powering up your E600i system once you have installed all the  
chassis components and made your power and network connections. It covers the following topics:  
Preparation  
NOTE: Make sure that the switch on the remote power source is in the OFF position until you are ready to  
supply power to the chassis.  
Before you supply power to your chassis, Dell Force10 recommends that you re-inspect your equipment  
rack and chassis.  
Verify that:  
• The equipment rack is properly secured and grounded.  
• The chassis is bolted and secured into your equipment rack.  
• Each power supply module (AC or DC) is properly installed and grounded.  
• Each power supply module’s switch is in the OFF position.  
• The safety covers are installed on each DC PEM.  
• Power cables connect to a compliant remote power source.  
• The fan tray is installed and cannot be removed by pulling on the fan tray handles.  
• All line cards, RPMs, and SFMs are properly installed and secured.  
• All chassis slots are filled. Blank panels and covers are installed in all empty slots.  
Supplying Power  
To supply power to the E600i system:  
Step  
Task  
1
2
3
Energize the remote power source.  
Flip the switch on the AC power supplies or DC PEM to the ON position.  
In a DC PEM, the Status LED should be green.  
In an AC Power Supply, the top Input AC and Output DC LEDs should be green.  
If these LEDs are not lit or the Status LED is amber on a DC PEM, check that the unit is properly installed. Verify  
the power source. If the LEDs remain unlit, power off all modules and replace the unit.  
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Step  
Task  
4
The fan tray LED should be green (online). Verify that air is flowing through the chassis.  
If the fans are not operating properly or air is not flowing through the chassis, power off the chassis at the power  
module. Ensure that the fan is properly installed. Verify the power source. If the fan impeller LED remains unlit,  
replace the fan impeller.  
To turn the power off on the power modules, use one of the following methods:  
• On the DC PEMs, flip the switch to the OFF position. Make sure the AC power supplies Status LEDs  
are not lit.  
• On the AC Power Supplies, flip the switch to the OFF position and unplug the power cord from the  
socket on the front of the Power Supply. Make sure the Input AC and Output DC LEDs are not lit (they  
may flash as they power down.)  
Booting to the CLI Prompt  
After you supply power to the system, the following should occur:  
• The fans should be operating.  
• The green (online) fan tray, power module, RPM, SFM, and line card LEDs should be lit and remain lit  
as long as the system is receiving power and is operational.  
When you supply power to the E600i system, the system performs a series of power-on self tests. RPM,  
line card, and SFM LEDs blink as the diagnostic programs run. No user interaction is required at this  
point. Observe the process on your console monitor. When the boot process is complete, the card LEDs  
remain online (green) and the console monitor displays the Command Line Interface (CLI) prompt.  
NOTE: Do not press any keys or control sequences at any time during the boot process. Doing so may cause  
the boot process to terminate.  
Refer to the FTOS Configuration Guide found on the technical publications CD, for initial configuration  
procedures and configuration instructions.  
Booting from the BOOT_USER Prompt  
The initial boot operation automatically brings up the system to the runtime CLI. To interrupt the  
automatic boot process, issue a break key sequence (CNTL ^). The console monitor will display the  
default BOOT_USER #prompt. Refer to Chapter A, for instructions to continue the boot process.  
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10  
Removing and Replacing Parts  
This chapter provides instructions for removing and replacing E600i components. It covers the following  
topics:  
When a component fails, the E600i system triggers major or minor alarm LEDs (located on the RPM),  
sends events to the SNMP trap and show alarms table, disables or changes component Status LEDs or  
triggers an audible alarm. Refer to Appendix B, Alarms, on page 61 for more information on alarms.  
Removing and Replacing the Fan Tray  
In the event of a fan tray failure, recognized by an amber LED, an SNMP trap, or major alarm event, the  
entire fan tray must be replaced. While you replace the fan tray, the E600i system will operate safely for  
up to approximately 1 minute at an ambient temperature of 95° F (35° C). If one or more fans within a fan  
tray fail, the system generates a minor alarm and an SNMP trap.  
CAUTION: Replace the fan tray within 1 minute of removing it when chassis is running.  
WARNING: Electrostatic discharge (ESD) damage can occur when components are mishandled. Always  
wear an ESD-preventative wrist or foot-heal ground strap when handling chassis components. After you  
remove the original packaging, place chassis components on an antistatic surface.  
The fan tray is hot-swappable. To remove and replace the fan tray, you must have access to the rear of the  
chassis and be able to pull the fan tray completely out of the slot (at least 20 inches).  
To remove and replace a fan tray:  
Step  
Task  
1
Unpack the new fan tray from its box.  
NOTE: The fan tray weighs 20 lbs (9.072 kg).  
2
3
4
5
6
7
Loosen the captive screws on the fan tray in the E600i with a #2 Phillips screwdriver.  
Grip both handles and pull the fan tray halfway out of the chassis.  
Grip the sides of the fan tray and pull it from chassis.  
Hold the new fan tray with both hands and slide the small end several inches into the fan slot.  
Push on the rear, near the handles, until the fan tray stops and it is flush with the chassis rear.  
Secure the fan tray into place by gently tightening the screws. You can either tighten the screws with a #2 Phillips  
screwdriver or with your fingers.  
8
Verify that the fan tray LED is lit green (online).  
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Figure 10-1. Fan Tray  
Removing and Replacing Power Modules  
The E600i supports a minimum of one DC PEM or three 100 VAC Power Supplies (two for 200 VAC).  
You must have one type of power module in the chassis; you cannot install a mixture of power supply  
modules (see AC Power Supply Units on page 22). Blanks must be installed in any empty power supply  
slot.  
Replacing 2500W AC Power Supply  
The E600i 2500W AC Power Supply (CAT# CC-E600-2500W-AC2) is capable of operating at either 110  
VAC or 220 VAC.  
CAUTION: Before removing and replacing a power supply module, determine if the E600i is in power supply  
redundancy or non-redundant power. Operating in non-redundant power will require a complete system power  
off when removing or replacing a power supply.  
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Follow the steps below to remove and replace a 2500W AC Power Supply.  
Step  
Task  
1
2
Flip the switch on the power supply to the OFF position.  
Unplug the power cord from the AC Power Supply and the AC power outlet. The power supply cord is the main  
disconnect device.  
Loosen the power cord retainer thumb screw.  
Rotate the retainer clockwise away from the power cord and remove the power cord from the socket.  
Figure 10-2. Removing the Power Cord  
Thumb Screw  
Cord Retainer  
Power Cord  
3
4
5
Loosen the locking screws, using a #2 Phillips screwdriver.  
Slide the power supply out of the slot.  
If you are replacing the power supply, see Install the AC Power Supply Units. If you are not replacing the power  
supply, replace the empty slot with a power supply blank cover.  
Replacing DC PEMs  
If you are operating your E600i chassis with redundant DC PEMs, you can install, remove, or replace a  
DC PEM without affecting system operation. If you are operating your E600i system with only one DC  
PEM (the minimum), you must completely power off the system.  
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Figure 10-3. DC PEM Label  
Voltage 'good' LED  
Status LED  
Handle  
48V in  
Status  
Over Current Protector  
Finger Barrier  
Studs  
CC-E600-PWR-DC  
CAUTIONN - Use copper  
conductors only  
-48/-60Vdc  
75A  
Locking Screws  
NOTE: If there is a PEM failure (the PEM status LED is not lit or amber, major alarm LED is lit, and audible  
alarm sounds), the entire PEM must be replaced. There are no field serviceable parts inside the PEM unit.  
WARNING: Do not remove the PEM safety cover until the power supplied by the remote power source is  
OFF.  
WARNING: To be completely sure that power has been turned off, use a voltmeter to measure the voltage  
across the negative (-) and positive (+) source DC leads. The measurement across the positive and negative  
leads should be zero (0) volts before you proceed with the replacement.  
To remove a PEM:  
Step Task  
1
2
3
4
5
6
Ensure that the remote power source is in the OFF position and that the PEM status LED and Voltage LED are off.  
Switch the Over Current Protector (located on the PEM front panel) to the OFF position.  
Loosen the retaining screw and remove PEM safety cover.  
Disconnect power cables attached to the PEM.  
Slide the PEM out of the slot.  
If you are replacing a PEM, go to Power Supply  
.
If you are not replacing the PEM, replace the empty slot with a PEM blank.  
Removing and Replacing RPMs, Line Cards, or SFMs  
WARNING: Do not remove a panel blank unless you are ready to install a line card, RPM, or SFM into that  
slot. If you remove a card, immediately replace the empty slot with a panel blank. Blanks are required to  
control airflow and electromagnetic interference.  
WARNING: Electrostatic discharge (ESD) damage can occur when components are mishandled. Always  
wear an ESD-preventive wrist or foot-heel ground strap when handling RPMs, SFMs, or line cards. After you  
remove the original packaging, place RPMs, SFMs, and line cards on an antistatic surface.  
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NOTE: If you operate your E600i without redundant RPMs, the system enters a software-defined power-down  
state when you remove the only RPM for replacement.  
NOTE: Your E600i system will not function with fewer than four SFMs.  
You can add, replace, or remove modules without interrupting the system power or system operations.  
RPMs, line cards, and SFMs are hot-swappable. The E600i system generates major alarm events for  
module failures and high temperatures (over 70°C for RPMs and over 80°C for line cards) depending on  
the module and whether or not it is redundant. Minor alarms are generated for component temperatures  
over 65°C for RPMs and 75°C for line cards. SNMP traps are sent for both alarm types. Refer to  
Chapter B, for more details.  
To remove and replace RPMs and line cards:  
Step  
Task  
1
2
Unplug the network interface cables connected to the line card or RPM.  
Loosen the captive screws and pull the ejector levers simultaneously toward you to disengage the backplane  
connections.  
3
4
Slide the card out of the slot and store the card in the original anti-static packaging.  
If you are immediately installing a replacement card, align the new card with the guide and gently slide the card  
into the slot until you feel the connectors engage with the chassis backplane.  
If you are not planning to install a new card immediately, install a blank panel.  
If you are installing a line card, follow these procedures:  
5
• If you are hot swapping (replacing the line card with the same card type), no additional configuration is  
required.  
• If you are installing a different line card type, enter following configuration command:  
linecard number card-type where number is a slot number from 0 to 6, and card-type is the five-  
character code for the card type. Refer to the <ItalicText>FTOS Command Line Interface Reference for more  
information.  
• If you are replacing the line card with a blank panel, delete the line card information from the configuration by  
entering:  
no linecard number  
6
If you are not operating your system with redundant cards (with only one line card, one RPM, and four SFMs) you  
must power off your system until the cards are replaced.  
To remove and install an SFM:  
Step  
Task  
1
2
Loosen the captive screw and pull the ejector lever towards you to disengage the backplane connections.  
Slide the card out of the slot and store in the original anti-static packaging. System messages appear on the  
console, including the following:  
%TSM-6-SFM_REMOVE: Removed SFM  
Wait 5 to 10 seconds to install a new SFM or reinsert an SFM. *  
3
Remove the new SFM from the antistatic packaging.  
Removing and Replacing Parts  
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Step  
Task (continued)  
4
Align the new SFM with the guide and gently slide the card into the slot until you feel the connectors engage with  
the chassis backplane.  
NOTE: Hold the SFM by the edges. Avoid touching the printed circuit board and connector pins. Extend the  
card lever before you insert the card into the slot.  
5
6
7
Rotate the lever to seat the backplane connectors and SFM in place.  
Secure the SFM in place using the provided screw.  
If you are not operating your E600i system with redundancy, replace the empty slot with a filler panel blank.  
Blanks do not have board components or connector pins. Align the blank with the guides and gently slide toward  
the backplane. Rotate the lever to secure the blank in place.  
* If you mistakenly insert an SFM too quickly after removing it, traffic flow is interrupted. To correct the  
situation, remove an active SFM or the standby SFM, wait several seconds, and reinsert. System  
messages stating that the active interfaces’ status changed and the switch fabric is up appear when an fifth  
SFM is inserted correctly and traffic is flowing.  
Removing and Replacing the Air Filter  
A factory-installed air filter is shipped with the E600i system. The hot-swappable air filter prevents large  
particles, debris, and dust from entering and circulating through the system, and ensures proper air flow  
through the system. Filters should be inspected monthly and replaced every twelve months or as required.  
Figure 10-4. Replacing the E600i Air Filter  
WARNING: An improperly installed air filter will restrict air flow and will generate thermal problems throughout  
the chassis. Ensure the air filter is oriented correctly and seated securely in the slot.  
WARNING: Do not operate without a filter for any longer than 3 minutes to avoid card over-temperature  
conditions.  
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To remove and replace the air filter:  
Step  
1
Task  
Pull the air filter straight out of the chassis to remove.  
Rotate the replacement filter so that the side with the label “This Side Up” is facing upward. Guide the filter firmly  
into the slot until it stops.  
2
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11  
Using a Flash Memory Card  
This appendix provides information about using an external flash memory card and contains the  
following sections:  
External Flash Memory Card Overview  
Each RPM card is designed with a slot to accommodate an external flash memory card (slot0:). You can  
use a flash card to copy the image and configuration files for storage and backup purposes. For complex  
configurations, use the copies for other E600i systems in your network. Configure your boot execution  
process to use the images stored on a flash card as the primary (active), secondary (standby), or default  
boot order preference. Optional external flash memory cards are shipped blank.  
Inserting the External Flash Memory Card  
NOTE: Only insert the external flash before system boot or after the system has completed its boot and is run-  
time mode.  
To install the flash memory card:  
Step  
Task  
1
Press the ejector button to ensure it is in the extended position. Hold the flash card vertically (with the manufacturers  
able on the left and the barcode on the right).  
2
3
Gently insert the flash card into the primary RPM flash slot until the is card is flush with the front panel. Do not  
force the flash card into the slot.  
The In Use LED illuminates only during read or write operations.  
Removing the External Flash Memory Card  
To remove the flash memory card:  
Step  
Task  
1
Extend the ejector button by pressing the ejector button. Then press the ejector button again to eject the memory  
card.  
2
Remove the card and store it in an antistatic bag.  
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Formatting an External Flash Card  
New external flash cards must be formatted in the E600i before use.  
Flash cards used on systems other than the E600i as well as cards formatted on PCs must be reformatted  
in the E600i flash slot before they can be used. Similar to formatting a new diskette, formatting erases all  
information stored on the flash card. To format the flash card:  
Step  
Task  
1
2
3
Insert the flash card into the flash slot on the primary RPM.  
In the EXEC CLI mode, enter format slot0:  
The formatted flash card is ready to use.  
Copying Files to the External Flash  
Copy files to the flash when you want keep a backup image. The In Use LED illuminates during a read or  
write operation. Do not eject the flash card from the slot while this LED is lit.  
To copy files to the external flash card use the following command:  
Command Syntax  
Command Mode  
Purpose  
copy file-url1 file-url2  
EXEC Privilege  
Configure the following parameters:  
file-url1: the file source  
file-url2: enter slot0://  
Displaying Files Stored on the External Flash  
Flash cards can be used to copy and store system images, boot images, and configuration files. Optional  
flash memory cards are shipped blank.  
To display files stored on a flash use the following command:  
Command Syntax  
Command Mode  
Purpose  
dir [filesystem]  
EXEC Privilege  
Configure the following optional parameters to view files on the  
flash card:  
filesystem: enter either flash: for the internal flash or  
slot0: for the external flash.  
The default is flash: (the internal flash). To view the external  
flash, enter dir slot0:  
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Figure 11-1. dir Command Example  
Force10#dir slot0:  
Directory of slot0:  
1 -rwx  
6478482 Sep 7 101 16:54:34 E1200.BIN  
FTOS supports up to a 40-character file name length, up to a 180-character local file path length, and up  
to a 256-character remote file path length.  
Refer to the FTOS Command Line Interface Reference for CLI commands.  
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A
System Boot  
This appendix provides instructions to boot the E600i system from the BOOT_USER prompt.  
The E600i System Boot Process  
When you supply power to the E600i system, the system performs a series of power-on self-tests. RPM,  
and line card Status LEDs blink during initialization. No user interaction is required as long as the boot  
process proceeds without interruption. Observe the process on your console monitor and note the  
message output on the display. When the boot process is complete, the RPM and line card Status LEDs  
remain online (green) and the console monitor displays the command line interface (CLI) prompt,  
Force10>.  
The RPM cards in the E600i system contain an internal flash memory card (flash:). This is the default  
storage area for the boot files and the startup configuration file. Upon system power up or a system reset,  
the boot process uses parameters stored in non-volatile random access memory (NVRAM) to boot the  
system.  
Each RPM is equipped with a slot for an external flash memory card (slot0:). You can copy the image  
files and configuration files to the external flash device on the primary RPM. You can also begin your  
boot process by accessing a remote server containing the boot image and system image files. When you  
configure your system to boot, you can specify the boot preference order: primary, secondary, or default  
in the in the BOOT_USERmode and the CLI mode.  
NOTE: The E600i system supports up to a 40-character file name length, up to a 180-character local file path  
length, and up to a 256-character remote file path length.  
For information about the flash memory card, see Chapter 11, Using a Flash Memory Card  
.
Booting from the BOOT_USER Prompt  
To get into the BOOT_USER mode, you can issue a break control sequence (CNTL+^) to interrupt the  
automatic boot process or if you experience boot problems. This mode allows you to modify the  
parameters necessary to manage the boot process. Only console port access is enabled for the  
BOOT_USER mode.  
System Boot  
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To configure the chassis from the BOOT_USER prompt:  
1
help  
or  
• The BOOT_USER #prompt appears after an autoboot interruption. This is the  
default boot prompt, not the CLI prompt.  
• Enter help or ? to display a list of available commands and syntax.  
?
• Enter syntax help to display syntax information and variable descriptions.  
• Some display output you are given the option to continue the help screen display  
<cr> or to stop q<cr>.  
You can abbreviate the boot commands by entering only the first letter of a  
command word. A matching algorithm displays the commands starting with the  
letter or letters you entered. For example, b displays the commands starting with  
the letter b, boot change and boot selector. Entering s h displays the syntax  
help information.  
• All commands are case insensitive.  
2
Execute the following show commands to display important boot information:  
show boot selector  
The show boot selector command displays the boot ROM image currently selected and the most recently booted  
ROM image.  
BOOT_USER # show boot selector  
ROM BOOTSTRAP SELECTOR PARMETERS:  
================================  
3
show bootflash  
This command displays information about the current boot ROM.  
BOOT_USER # show bootflash  
GENERAL BOOTFLASH INFO  
======================  
Bootflash Partition A:  
Force10 Networks System Boot  
Copyright 1999-2001 Force10 Networks, Inc.  
ROM Header Version 1.0  
Official CP_IMG_BOOT, BSP Release 2.0.0.14  
Created Fri Sep 2 18:22:47 US/Pacific 2004  
Bootflash Partition B:  
System Boot  
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show bootvar  
This command displays the current operating system boot configuration parameters.  
BOOT_USER # show bootvar  
PRIMARY OPERATING SYSTEM BOOT PARAMETERS:  
========================================  
boot device  
file name  
: flash  
: /E600i-x.bin  
SECONDARY OPERATING SYSTEM BOOT PARAMETERS:  
5
boot change {primary |  
secondary | default}  
If your configuration displays no pre-configured operating system boot parameters,  
use the boot change command to edit appropriate fields.  
• The primary operating system boot parameters are used in the first attempt to boot  
the system.  
• The secondary operating system boot parameters are used if the primary  
operating system boot selection is not available.  
• The default operating system boot parameters are used if the secondary operating  
system boot parameter selection is not available. The default parameters always  
reside on the internal flash device (flash:).  
NOTE: These parameters, as well as other boot parameters, can be modified  
in the CLI mode.  
When you enter the boot change command, you are prompted for a response.  
• Enter a new parameter or press the ENTER key (carriage return) to accept the  
default parameter.  
• Enter . (period) to clear a field.  
• Enter - (dash) to edit a field above the current cursor position.  
NOTE: When you enter a new parameter that extends beyond 80 characters,  
you cannot use the BACKSPACE key to correct any mistakes. If you make a mistake,  
you must re-enter the parameter.  
BOOT_USER # boot change primary  
'.' = clear field; '-' = go to previous field  
boot device  
: flash  
file name  
: /E600i-6.x.bin  
BOOT_USER # boot change default  
'.' = clear field; '-' = go to previous field  
boot device  
file name  
: flash  
: /E600i-6.x.bin  
BOOT_USER #  
System Boot  
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6
interface management port • (OPTIONAL) Use these commands to set the speed and duplex settings for the  
config 100m  
Management interface.The default setting is full-duplex and auto-negotiation.  
interface management port  
config 10m  
• Use the interface management port config show command to view the  
Management interface’s physical settings.  
interface management port  
config auto-negotiate  
interface management port  
config no auto-negotiate  
interface management port  
config full-duplex  
interface management port  
config half-duplex  
interface management port  
config show  
7
show interface  
• Use the show interface management ethernet command to display the IP  
management ethernet  
address and network mask of the management Ethernet port.  
interface management  
ethernet ip address ip-  
address ip-address-mask  
• If the show command output does not display configured IP address information,  
use the interface management ethernet ip address ip-address ip-address-  
mask command to set the IP address of the Management Ethernet port for  
network (ftp/tftp) operating system boot.  
BOOT_USER # show interface management ethernet  
No IP address set for interface management ethernet 0/0!  
BOOT_USER # interface management ethernet ip address 1.2.3.4 255.255.0.0  
Management ethernet 0/0 IP address: 1.2.3.4 255.255.0.0  
BOOT_USER # show interface management ethernet  
Management ethernet IP address: 1.2.3.4:ffffff00  
BOOT_USER #  
8
show default-gateway  
(OPTIONAL) Use the show default-gateway command to view gateway  
information.  
default-gateway ip-address  
If your server is on the same subnet, you do not need to configure a gateway  
parameter.  
If your server is not on the same subnet, use the default-gateway ip-address  
command to set the gateway IP address.  
BOOT_USER # show default-gateway  
No gateway IP address specified!  
BOOT_USER # default-gateway ip 1.2.3.5  
Gateway IP address 1.2.3.5  
BOOT_USER # show default-gateway  
Gateway IP address: 1.2.3.5  
BOOT_USER #  
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9
dir flash:  
dir slot0:  
Use the dir flash: command to list files stored on the internal flash device.  
Use the dir slot0: command to list files stored on the external flash device.  
BOOT_USER # dir flash:  
Displaying files in flash:  
size  
date  
time  
name  
--------  
11187685  
11031398  
9280984  
10778521  
1787  
------  
------  
--------  
FEB-15-2006 05:37:58  
FEB-23-2006 22:42:46  
FEB-17-2006 21:02:36  
FEB-18-2006 22:53:26  
FEB-23-2006 22:42:46  
E600i-.bin  
E600i-3.bin  
E600i-2.bin  
E600i-3.1.bin  
startup-config  
BOOT_USER #  
10  
11  
reload  
Reload software.  
The autoboot program initializes and displays self-test results on the console screen.  
NOTE: Do not press break control sequence at any time during the boot/reboot  
process. Doing so causes the boot process to terminate.  
Force10>  
When the reboot completes, the CLI defaults to the EXEC mode.  
Refer to the FTOS Command Line Interface Reference for CLI details, and to the FTOS Configuration  
Guide for configuration procedures.  
System Boot  
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B
Alarms  
The E600i generates major and minor alarms for the following conditions:  
• fan tray status  
• power supply status  
• RPMs status  
• high temperature on RPMs  
• line cards status  
• high temperature on line cards  
• SFMs status  
• high temperature on SFMs.  
A major alarm is any fault that may render the E600i non-functional.  
A minor alarm is any fault that threatens the operation of the E600i.  
You can monitor alarm conditions on the E600i system through the console, LEDs, and audible alarms. If  
you configure the SNMP command (snmp-server enable traps envmon), the FTOS also sends an SNMP  
trap.  
In the E600i system, alarms are logged for each occurrence, but the system may not send an event log for  
multiple occurrences. For example, whenever a module exceeds the shutdown threshold, the module  
shuts down. If more than one module exceeds the warning or high temperature thresholds within a five  
minute period, the system generates one event for all effected modules, but alarms are logged for each  
occurrence. If the modules temperature falls to 5° lower than the warning threshold temperature, the  
system clears the alarm and an SNMP trap.  
Table B-1. Alarm Events and Reporting  
Module  
Alarm Event  
Alarm LED  
Reported in  
event log  
Status LED  
on Module  
Audible  
Alarm?  
Fan tray  
More than one fan within the module fails major (red)  
or hardware failure in the module  
major  
amber  
yes  
One fan within the module fails  
minor (amber) minor  
amber  
no  
AC Power  
Supplies  
Hardware failure in a non-redundant power major (red)  
configuration (3 power supplies)  
major  
red or unlit  
yes  
Hardware failure in a redundant power  
configuration (4 power supplies)  
minor (amber) minor  
red or unlit  
no  
Alarms  
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Table B-1. Alarm Events and Reporting  
Module  
Alarm Event  
Alarm LED  
Reported in  
event log  
Status LED  
on Module  
Audible  
Alarm?  
Line Card  
Hardware failure  
major (red)  
major (red)  
major  
major  
amber  
unlit  
no  
Exceeds high temperature limit  
Exceeds warning temperature limit  
Individual interface fails  
yes  
yes  
no  
minor (amber) minor  
minor (amber) reported  
green  
a
amber  
RPM (Non-redundant Configuration with 1 RPM)  
Exceeds high temperature limit  
Exceeds warning temperature limit  
RPM fails but CP is ok  
major (red)  
major  
unlit  
yes  
no  
minor (amber) minor  
green  
amber  
major (red)  
major (red)  
major  
yes  
SFMs (Redundant Configuration with 5 SFMs)  
Exceeds high temperature limit  
Exceeds warning temperature limit  
Any card fails  
major  
unlit  
yes  
no  
no  
no  
minor (amber) minor  
minor (amber) minor  
minor (amber) minor  
green  
amber  
unlit  
Any card removed  
SFMs (Non-Redundant Configuration with 4 SFMs)  
Exceeds high temperature limit  
Exceeds warning temperature limit  
Any card fails  
major (red)  
major  
unlit  
yes  
no  
minor (amber) minor  
green  
amber  
unlit  
major (red)  
major (red)  
major  
major  
yes  
yes  
Any card removed  
a. The interface’s Link LED is unlit.  
AC Power Supplies and Alarms  
During system boot, if the redundant power supply (the fourth power supply) is missing or fails, the  
FTOS does not generate any alarm messages since the minimum configuration of three power supplies is  
operating. Yet, if a fourth AC power supply is installed, and later one of the four power supplies is  
removed or fails, the system generates a minor alarm.  
If only three power supplies are installed and one of them fails while the E600i is operating, the software  
generates a major alarm and an SNMP trap, lights the major LED, and activates the audible alarm.  
When you operate the E600i with three AC power supplies and six or more line cards, the software lists a  
redundancy alarm on the console and in the show alarms command output. All line cards operate  
normally.  
SFMs and Alarms  
The number of SFMs present in the system when it boots determines the level of alarms sent when a fifth  
(redundant) SFM is removed or fails. At boot time, if five SFMs are present and functioning, the E600i  
system issues no alarms. However, if one SFM fails or is removed, the system send a minor alarm stating  
that four SFMs are present. The system requires four functioning SFMs to pass traffic.  
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At boot time, if four SFMs are present and functioning, the E600i system issues no alarms. The system  
issues no alarms if a fifth SFM is added to the system; however, if the number of functioning SFMs  
changes from five to four, the system sends a minor alarm event. The system always triggers a major  
alarm when the number of working SFMs reaches three.  
Alarms  
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C
System Specifications  
This appendix contains the following major sections:  
Chassis Physical Design  
Parameter  
Specifications  
Height  
28 inches (71.1 cm)  
17.4 inches (44.2 cm)  
21.5 inches (54.6 cm)  
81 pounds (36.7 kg)  
Width  
Depth (without cable management system)  
Chassis weight with factory-installed components  
(backplane and air filter)  
Weight fully loaded (backplane, air filter, fan tray,  
SFMs, RPMs, and 7 line cards)  
242 pounds (109.8 kg)  
Mounting  
Factory-installed rack mount brackets for front, center, or  
rear mounting in a standard 19-inch rack.  
Optional brackets for mounting in a standard 23-inch rack or  
cabinet.  
Rack clearance required  
Front: 18-inches  
Rear: 20-inches  
Maximum Thermal output:  
NOTE: Thermal output is directly proportional  
to system configuration and number of line cards.  
• Maximum for fully loaded chassis  
120 VAC powered: 4705W (16,065 BTU/hour)  
200/240 VAC powered: 4250W (14,500 BTU/hour)  
DC powered: 2800W (9600 BTU/hour)  
System Specifications  
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Environmental  
Parameter  
Specifications  
Operating:  
Temperature  
32° to 104°F (0° to 40°C)  
Maximum altitude  
Relative humidity  
Non-operating:  
Temperature  
No performance degradation to 10,000 feet (3,048 meters)  
5 to 85 percent, noncondensing  
-40° to 158°F (-40° to 70°C)  
15,000 feet (4,572 meters)  
5 to 95 percent, noncondensing  
Maximum altitude  
Relative humidity  
AC Power Supply Unit Requirements  
Parameter  
Specifications  
Nominal Input Voltage  
Maximum AC Power Supply Input  
120 - 240 VAC 50/60 Hz  
16 A @ 100 VAC per module  
12 A @ 200 VAC per module  
Maximum Thermal Output (3,172 W)  
Maximum Thermal Output (2,906 W)  
10,822 BTU/hour at 100/120 VAC  
9,914 BTU/hour at 200/240 VAC  
Maximum AC Supply Input Current (based on 2500 11.6 A @ 100 VAC  
W output for 100/120V and 200/240V lines.)  
9.7 A @ 120 VAC  
8.0 A @ 200 VAC  
6.7 A @ 240 VAC  
Maximum System Power Input  
Maximum Power Consumption  
3.5 KVA @ 100/120 VAC  
3.2 KVA @ 220/240 VAC  
3,422 W at 100/120 VAC  
3,156 W at 200/240 VAC  
DC Power Entry Module Requirement  
Parameter  
Specifications  
-44 to 60 VDC  
100 A  
Nominal Input Voltage  
Maximum Current Draw (per DC PEM)  
Maximum Thermal Output (2,590 W)  
Maximum Power Consumption  
8,838 BTU/hour  
2,840 W  
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SFM and RPM Power Requirements  
Module  
Power Requirement in Watts (in BTUs)  
SFM  
60W (210 BTU/hour)  
150W (510 BTU/hour)  
RPM  
Agency Compliance  
The E600i is designed to comply with the following safety and agency requirements.  
USA Federal Communications Commission (FCC) Statement  
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These  
limits are designated to provide reasonable protection against harmful interference when the equipment is operated in a commercial  
environment. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance to the  
instructions, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause  
harmful interference, in which case users will be required to take whatever measures necessary to correct the interference at their own expense.  
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Dell Force10 is not responsible for  
anyradioortelevisioninterferencecausedbyusingotherthanrecommendedcablesandconnectorsorbyunauthorizedchangesormodifications  
in the equipment. Unauthorized changes or modification could void the user’s authority to operate the equipment.  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause  
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.  
Canadian Department of Communication Statement  
European Union EMC Directive Conformance Statement  
This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the  
Member States relating to electromagnetic compatibility. Dell Force10 can not accept responsibility for any failure to satisfy the protection  
requirements resulting from a non-recommended modification of this product, including the fitting of non-Dell Force10 option cards.  
This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/  
EuropeanStandardEN55022.ThelimitsforClassAequipmentwerederivedforcommercialandindustrialenvironmentstoprovidereasonable  
protection against interference with licensed communication equipment.  
WARNING: This is a Class A product. In a domestic environment, this device may cause radio interference, in  
which case, the user may be required to take adequate measures.  
European Community Contact  
Dell Force10, EMEA - Central  
Dahlienweg 19  
66265 Heusweiler  
Germany  
Tel: +49 172 6802630  
Email: EMEA Central Sales  
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Japan: VCCI Compliance for Class A Equipment  
This is Class A product based on the standard of the Voluntary Control Council For Interference by Information Technology Equipment  
(VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required  
to take corrective actions.  
WARNING: AC Power cords are for use with Dell Force10 equipment only. Do not use Dell Force10 AC  
power cords with any unauthorized hardware.  
Korea (MIC certification)  
Korea (KCC Certification)  
Korea Information  
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Safety Standards and Compliance Agency Certifications  
• CUS UL (60950-1, 1st Edition)  
• CSA 60950-1-03, 1st Edition  
• EN 60950-1, 1st Edition  
• EN 60825-1, 1st Edition  
• EN 60825-1 Safety of Laser Products—Part 1: Equipment Classification Requirements and User’s  
Guide  
• EN 60825-2 Safety of Laser Products—Part 2: Safety of Optical Fibre Communication Systems  
• FDA Regulation 21CFR 1040.10 and 1040.11  
• IEC 60950-1, 1st Ed, including all National Deviations and Group Differences  
Electromagnetic Compatibility (EMC)  
Emissions  
• Australia/New Zealand: AS/NZS CISPR 22: 2006, Class A  
• Canada: ICES-003, Issue-4, Class A  
• Europe: EN55022 2006 (CISPR 22: 2006), Class A  
• Japan: VCCI V3/ 2007.04 Class A  
• USA: FCC CFR47 Part 15, Subpart B, Class A  
Immunity  
• EN 300 386 V1.3.3: 2005 EMC for Network Equipment  
• EN 55024 1998 + A1: 2001 + A2: 2003  
EN 61000-3-2 Harmonic Current Emissions  
EN 61000-3-3 Voltage Fluctuations and Flicker  
EN 61000-4-2 ESD  
EN 61000-4-3 Radiated Immunity  
EN 61000-4-4 EFT  
EN 61000-4-5 Surge  
EN 61000-4-6 Low Frequency Conducted Immunity  
Product Recycling and Disposal  
This switch must be recycled or discarded according to applicable local and national regulations. Dell  
Force10 encourages owners of information technology (IT) equipment to responsibly recycle their  
equipment when it is no longer needed. Dell Force10 offers a variety of product return programs and  
services in several countries to assist equipment owners in recycling their IT products.  
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Waste Electrical and Electronic Equipment (WEEE) Directive for Recovery, Recycle and Reuse of IT and  
Telecommunications Products  
Dell Force10 switches are labeled in accordance with European Directive 2002/96/EC concerning waste  
electrical and electronic equipment (WEEE). The Directive determines the framework for the return and  
recycling of used appliances as applicable throughout the European Union. This label, as shown in  
Figure C-1, is applied to various products to indicate that the product is not to be thrown away, but rather  
reclaimed upon end of life per this Directive.  
Figure C-1. The European WEEE symbol  
In accordance with the European WEEE Directive, electrical and electronic equipment (EEE) is to be  
collected separately and to be reused, recycled, or recovered at end of life. Users of EEE with the WEEE  
marking per Annex IV of the WEEE Directive, as shown above, must not dispose of end of life EEE as  
unsorted municipal waste, but use the collection framework available to customers for the return,  
recycling and recovery of WEEE. Customer participation is important to minimize any potential effects  
of EEE on the environment and human health due to the potential presence of hazardous substances in  
EEE.  
Dell Force10 products, which fall within the scope of the WEEE, are labeled with the crossed-out  
wheelie-bin symbol, as shown above, as required by WEEE.  
For information on Dell Force10 product recycling offerings, see the WEEE Recycling instructions on  
.
For more information, contact the Dell Force10 Technical Assistance Center (TAC) (see Contacting the  
For California:  
Perchlorate Material — Special handling may apply.  
The foregoing notice is provided in accordance with California Code of Regulations Title 22, Division  
4.5 Chapter 33. Best Management Practices for Perchlorate Materials.  
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D
Technical Support  
This appendix contains these major sections:  
The iSupport Website  
iSupport provides a range of documents and tools to assist you with effectively using Dell Force10  
equipment and mitigating the impact of network outages. Through iSupport you can obtain technical  
information regarding Dell Force10 products, access to software upgrades and patches, and open and  
manage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides integrated,  
secure access to these services.  
The iSupport website (http://www.force10networks.com/support/) contains a publicly available interface  
that includes access to techtips, white papers, and user manuals. After you get an account and log in, the  
available documentation expands to other types, including bug lists, error message decoder, release notes.  
You can even track your own Dell Force10 inventory.  
Once you are logged in, the following five tabs become available:  
Home: Summary of open cases, RMA management, and field notices (as shown below)  
Service Request: Case management  
Software Center: Software downloads, bug fixes, and bug tracking tool  
Documents: User documentation, FAQs, field notices, technical tips, and white papers  
Support Programs: Information on the suite of Dell Force10 support and professional support services.  
The Support Guide, available on Support Policies section of iSupport, details the types of information  
and services that you can access through iSupport and through various types of support contracts.  
Accessing iSupport Services  
The URL for iSupport is http://www.force10networks.com/support/. To access iSupport services you must  
have a userid and password. If you do not have one, you can request one at the website:  
1 On the Dell Force10 iSupport page, click the Account Request link.  
2 Fill out the User Account Request form, and click Send. You will receive your userid and password  
by E-mail.  
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3 To access iSupport services, click the LOGIN link, and enter your userid and password. See  
Contacting the Technical Assistance Center  
How to Contact Dell Force10  
TAC  
Log in to iSupport at http://www.force10networks.com/support/, and select the Service  
Request tab.  
Information to Submit When  
Opening a Support Case  
Your name, company name, phone number, and E-mail address  
• Preferred method of contact  
• Model number  
)
• Software version number  
• Symptom description  
• Screen shots illustrating the symptom, including any error messages. These can include:  
• Output from the show tech-support [non-paged] command (This report is very  
long, so the storage buffer in your terminal program should be set high.)  
• Output from the show logging eventlog [unit] command, where unit is the stack  
ID of the member unit that experienced the failure (This report is included as a section  
in the output of show tech-support.)  
• Console captures showing the error messages  
• Console captures showing the troubleshooting steps taken  
• Saved messages to a syslog server, if one is used  
Managing Your Case  
Log in to iSupport, and select the Service Request tab to view all open cases and RMAs.  
Downloading Software Updates Log in to iSupport, and select the Software Center tab.  
Technical Documentation  
Log in to iSupport, and select the Documents tab. This page can be accessed without  
logging in via the Documentation link on the iSupport page.  
Contact Information  
Telephone:  
US and Canada: 866.965.5800  
International: 408.965.5800  
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Requesting a Hardware Replacement  
To request replacement hardware, follow these steps:  
Step  
Task  
1
Determine the part number and serial number of the component. To list the numbers for all components installed in  
the chassis, use the show hardware command.  
2
Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support case  
by:  
• Using the Create Service Request form on the iSupport page (see Contacting the Technical Assistance Center on  
page 72).  
the following information when using E-mail or phone:  
• Part number, description, and serial number of the component.  
Your name, organization name, telephone number, fax number, and e-mail address.  
• Shipping address for the replacement component, including a contact name, phone number, and e-mail address.  
• A description of the failure, including log messages. This generally includes:  
• Output from the show tech-support [non-paged] command (This report is very long, so the storage  
buffer in your terminal program should be set high.)  
• Output from the show logging eventlog [unit] command, where unit is the stack ID of the member unit  
that experienced the failure (This report is included as a section in the output of show tech-support.)  
• Console captures showing the error messages  
• Console captures showing the troubleshooting steps taken  
• Saved messages to a syslog server, if one is used  
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Printed in the U.S.A.  
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