Dell Server E05S User Manual
Dell™ PowerEdge™ R815  
Hardware Owner’s  
Manual  
Regulatory Model: E05S  
Regulatory Type: E05S001  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents  
1
About Your System  
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11  
11  
Accessing System Features During Startup.  
Front-Panel Features and Indicators  
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12  
LCD Panel Features  
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14  
15  
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17  
Home Screen .  
Setup Menu.  
View Menu .  
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Hard-Drive Indicator Patterns .  
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17  
18  
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21  
Back-Panel Features and Indicators  
Guidelines for Connecting External Devices .  
NIC Indicator Codes .  
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Power Indicator Codes  
LCD Status Messages .  
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22  
22  
23  
Viewing Status Messages  
Removing LCD Status Messages.  
System Messages .  
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38  
51  
51  
51  
Warning Messages  
Diagnostics Messages  
Alert Messages .  
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Contents  
3
Download from Www.Somanuals.com. All Manuals Search And Download.  
Other Information You May Need  
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51  
2
Using the System Setup Program and  
UEFI Boot Manager  
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53  
Choosing the System Boot Mode  
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53  
Entering the System Setup Program .  
Responding to Error Messages.  
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54  
54  
Using the System Setup Program Navigation  
Keys .  
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54  
System Setup Options  
Main Screen  
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55  
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64  
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Memory Settings Screen .  
Processor Settings Screen .  
SATA Settings Screen.  
Boot Settings Screen .  
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Integrated Devices Screen .  
PCI IRQ Assignments Screen .  
Serial Communication Screen  
Power Management Screen .  
System Security Screen  
Exit Screen .  
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Entering the UEFI Boot Manager.  
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64  
Using the UEFI Boot Manager Navigation  
Keys .  
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65  
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66  
66  
UEFI Boot Manager Screen.  
UEFI Boot Settings Screen .  
System Utilities Screen .  
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System and Setup Password Features.  
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66  
67  
69  
Using the System Password  
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Using the Setup Password .  
4
Contents  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Embedded System Management  
iDRAC6 Configuration Utility  
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70  
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71  
Entering the iDRAC6 Configuration Utility  
71  
3
Installing System Components  
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73  
73  
Recommended Tools.  
Inside the System  
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73  
Front Bezel (Optional) .  
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75  
75  
75  
Removing the Front Bezel  
Installing the Front Bezel .  
Opening and Closing the System  
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76  
76  
77  
Opening the System  
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Closing the System .  
Hard Drives.  
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78  
78  
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80  
81  
Removing a Hard-Drive Blank  
Installing a Hard-Drive Blank.  
Removing a Hard-Drive Carrier.  
Installing a Hard-Drive Carrier .  
Removing a Hard Drive From a Hard-Drive  
Carrier.  
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82  
82  
Installing a Hard Drive Into a Hard-Drive  
Carrier.  
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Optical Drive .  
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83  
83  
84  
Removing an Optical Drive .  
Installing an Optical Drive  
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Power Supplies  
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85  
85  
87  
Removing a Power Supply .  
Installing a Power Supply  
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Contents  
5
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Removing the Power Supply Blank .  
Installing the Power Supply Blank .  
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87  
87  
Cooling Shroud.  
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88  
88  
89  
Removing the Cooling Shroud  
Installing the Cooling Shroud .  
Front-Chassis Assembly .  
System Memory  
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90  
92  
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General Memory Module Installation  
Guidelines.  
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93  
93  
Memory Sparing Support .  
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Installing Memory Modules.  
98  
Removing Memory Modules  
100  
Cooling Fans .  
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101  
101  
103  
103  
104  
Removing a Cooling Fan  
Installing a Cooling Fan .  
Removing the Cooling Fan Assembly .  
Installing the Cooling Fan Assembly .  
Internal USB Memory Key .  
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105  
106  
Internal NIC Hardware Key  
Expansion Cards and Expansion-Card Risers .  
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107  
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114  
115  
Expansion Card Installation Guidelines.  
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Installing an Expansion Card .  
Removing an Expansion Card.  
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Removing Expansion-Card Riser 1 .  
Installing Expansion-Card Riser 1.  
Removing Expansion-Card Riser 2 .  
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Installing Expansion-Card Riser 2.  
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Integrated Storage Controller Card  
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116  
6
Contents  
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Removing the Integrated Storage  
Controller Card .  
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116  
118  
Installing the Integrated Storage  
Controller Card .  
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RAID Battery (Optional) .  
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119  
119  
120  
Removing a RAID Battery.  
Installing the RAID Battery .  
iDRAC6 Enterprise Card (Optional)  
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121  
121  
122  
Removing an iDRAC6 Enterprise Card .  
Installing an iDRAC6 Enterprise Card  
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VFlash Media (Optional) .  
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123  
123  
123  
Removing a VFlash Media Card  
Installing a VFlash Media Card .  
Internal Dual SD Module (Optional).  
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124  
124  
125  
Removing the Internal Dual SD Module  
Installing the Internal Dual SD Module.  
Processors .  
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126  
126  
130  
Removing a Processor .  
Installing a Processor  
System Battery .  
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132  
Replacing the System Battery  
SAS Backplane  
132  
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134  
134  
136  
Removing the SAS Backplane .  
Installing the SAS Backplane  
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Power Distribution Board .  
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136  
136  
139  
Removing the Power Distribution Board .  
Replacing the Power Distribution Board .  
Control Panel Assembly .  
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140  
Contents  
7
Download from Www.Somanuals.com. All Manuals Search And Download.  
Removing the Control Panel  
Display Module .  
Installing the Control Panel  
Display Module .  
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141  
143  
144  
Removing the Control Panel Board .  
Installing the Control Panel Board .  
System Board Assembly .  
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144  
145  
148  
Removing the System Board Assembly.  
Installing the System Board Assembly .  
4
Troubleshooting Your System  
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151  
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154  
155  
156  
157  
Safety First—For You and Your System  
Troubleshooting System Startup Failure.  
Troubleshooting External Connections .  
Troubleshooting the Video Subsystem.  
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Troubleshooting a USB Device  
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Troubleshooting a Serial I/O Device.  
Troubleshooting a NIC .  
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Troubleshooting a Wet System.  
Troubleshooting a Damaged System.  
Troubleshooting the System Battery .  
Troubleshooting Power Supplies  
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Troubleshooting System Cooling Problems .  
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157  
Troubleshooting a Fan  
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158  
Troubleshooting System Memory  
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159  
8
Contents  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Troubleshooting an Internal USB Key .  
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162  
163  
164  
165  
166  
167  
168  
Troubleshooting an SD Card.  
Troubleshooting an Optical Drive .  
Troubleshooting a Hard Drive .  
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Troubleshooting a Storage Controller .  
Troubleshooting Expansion Cards.  
Troubleshooting the Processors.  
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171  
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172  
172  
Using Online Diagnostics .  
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Embedded System Diagnostics Features .  
When to Use the Embedded System Diagnostics .  
Running the Embedded System Diagnostics  
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System Diagnostics Testing Options  
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Using the Custom Test Options  
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173  
173  
173  
173  
Selecting Devices for Testing  
Selecting Diagnostics Options .  
Viewing Information and Results .  
6
Jumpers and Connectors  
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175  
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System Board Jumper .  
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System Board Connectors .  
176  
SAS Backplane Board Connectors  
179  
Contents  
9
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Power Distribution Board Connectors.  
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180  
Expansion-Card Riser-Board Components and  
PCIe Buses .  
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181  
183  
Disabling a Forgotten Password.  
7
Getting Help  
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185  
Contacting Dell.  
185  
Index  
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187  
10  
Contents  
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About Your System  
Accessing System Features During Startup  
The following keystrokes provide access to system features during startup.  
Keystroke  
Description  
<F2>  
Enters the System Setup program. See "Using the System Setup  
Program and UEFI Boot Manager" on page 53.  
<F10>  
Enters System Services, which opens the Lifecycle Controller. The  
Lifecycle Controller allows you to access utilities such as embedded  
system diagnostics. For more information, see the Lifecycle Controller  
documentation at support.dell.com/manuals.  
<F11>  
<F12>  
Enters the BIOS Boot Manager or the UEFI Boot Manager,  
depending on the system's boot configuration. See "Using the System  
Setup Program and UEFI Boot Manager" on page 53.  
Starts PXE boot.  
<Ctrl><E> Enters the iDRAC Configuration Utility, which allows access to the  
System Event Log (SEL) and configuration of remote access to the  
system. For more information, see the iDRAC user documentation at  
support.dell.com/manuals.  
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the  
SAS adapter documentation at support.dell.com/manuals.  
<Ctrl><R> Enters the PERC configuration utility. For more information, see the  
PERC card documentation at support.dell.com/manuals.  
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more  
information, see the documentation for your integrated NIC at  
support.dell.com/manuals.  
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Front-Panel Features and Indicators  
Figure 1-1. Front-Panel Features and Indicators  
1
2
3
4
5
6
7
10  
8
9
Item  
Indicator, Button, or  
Connector  
Icon  
Description  
1
Power-on indicator,  
power button  
The power-on indicator lights when the  
system power is on.  
The power button controls the DC  
power supply output to the system.  
When the system bezel is installed, the  
power button is not accessible.  
NOTE: When powering on the system, the  
video monitor can take from several  
seconds to over two minutes to display an  
image, depending on the amount of  
memory installed in the system.  
NOTE: On ACPI-compliant operating  
systems, turning off the system using the  
power button causes the system to  
perform a graceful shutdown before  
power to the system is turned off.  
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Item  
Indicator, Button, or  
Connector  
Icon  
Description  
2
NMI button  
Used to troubleshoot software and  
device driver errors when using certain  
operating systems. This button can be  
pressed using the end of a paper clip.  
Use this button only if directed to do so  
by qualified support personnel or by the  
operating system's documentation.  
3
USB connectors (2)  
Video connector  
Connect USB devices to the system. The  
ports are USB 2.0-compliant.  
4
5
Connects a monitor to the system.  
System identification  
panel  
A slide-out panel for system information  
including the Express Service Tag,  
embedded NIC MAC address, and  
iDRAC6 Enterprise card MAC address.  
Space is provided for an additional label.  
6
7
LCD menu buttons  
LCD panel  
Allows you to navigate the control panel  
LCD menu.  
Provides system ID, status information,  
and system error messages.  
The LCD lights blue during normal  
system operation. The LCD lights  
amber when the system needs attention,  
and the LCD panel displays an error  
code followed by descriptive text.  
NOTE: If the system is connected to AC  
power and an error has been detected,  
the LCD lights amber regardless of  
whether the system has been powered on.  
8
System identification  
button  
The identification buttons on the front  
and back panels can be used to locate a  
particular system within a rack. When  
one of these buttons is pushed, the LCD  
panel on the front and the system status  
indicator on the back blink until one of  
the buttons is pushed again.  
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Item  
Indicator, Button, or  
Connector  
Icon  
Description  
9
Optical drive  
(optional)  
One optional slim-line SATA  
DVD-ROM drive or DVD-RW drive.  
NOTE: DVD devices are data only.  
10  
Hard drives  
Up to six 2.5 inch, external hot-  
swappable SAS, SATA, or SSD hard  
drives.  
LCD Panel Features  
The system's LCD panel provides system information and status and error  
messages to signify when the system is operating correctly or when the system  
needs attention. See "LCD Status Messages" on page 22 for information  
about specific status codes.  
The LCD backlight lights blue during normal operating conditions and lights  
amber to indicate an error condition. When the system is in standby mode,  
the LCD backlight is off and can be turned on by pressing the Left, Select, or  
Right button on the LCD panel. The LCD backlight remains off if LCD  
messaging is turned off through the iDRAC6 utility, the LCD panel, or other  
tools.  
Figure 1-2. LCD Panel Features  
1
3
2
4
14  
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Item  
1
Buttons  
Left  
Description  
Moves the cursor back in one-step increments.  
2
Select  
Selects the menu item highlighted by the  
cursor.  
3
Right  
Moves the cursor forward in one-step  
increments.  
During message scrolling:  
• Press once to increase scrolling speed.  
• Press again to stop.  
• Press again to return to default scrolling  
speed.  
• Press again to repeat the cycle.  
4
System identification Turns the system ID mode on (LCD panel  
flashes blue) and off.  
Press quickly to toggle the system ID on and  
off. If the system hangs during POST, press and  
hold the system ID button for more than 5  
seconds to enter BIOS Progress mode.  
Home Screen  
The Home screen displays user-configurable information about the system.  
This screen is displayed during normal system operation when there are no  
status messages or errors present. When the system is in standby mode, the  
LCD backlight turns off after 5 minutes of inactivity if there are no error  
messages. Press one of the three navigation buttons (Select, Left, or Right) to  
view the Home screen.  
To navigate to the Home screen from another menu, continue to select the  
up arrow until the Home icon  
icon.  
is displayed, and then select the Home  
From the Home screen, press the Select button to enter the main menu. See  
the following tables for information on the Setup and View submenus.  
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Setup Menu  
NOTE: When you select an option in the Setup menu, you must confirm the option  
before proceeding to the next action.  
Option  
Description  
DRAC  
Select DHCP or Static IP to configure the network  
mode. If Static IP is selected, the available fields are IP,  
Subnet (Sub), and Gateway (Gtw). Select Setup DNS  
to enable DNS and to view and set the IP addresses of  
DNS servers. Two separate DNS entries are available so  
that a primary and secondary DNS server may be  
configured.  
Set error  
Select SEL to display LCD error messages in a format  
that matches the IPMI description in the SEL. This can  
be useful when trying to match an LCD message with  
an SEL entry.  
Select Simple to display LCD error messages in a  
simplified user-friendly format. See "LCD Status  
Messages" on page 22 for a list of messages in this  
format.  
Set home  
Select the default information to be displayed on the  
LCD Home screen. See "View Menu" on page 17 to see  
the options and option items that can be displayed by  
default on the Home screen.  
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View Menu  
Option  
Description  
DRAC IP  
Displays the IPv4 or IPv6 addresses for the iDRAC6.  
Addresses include DNS (Primary and Secondary),  
Gateway, IP, and Subnet (IPv6 does not have Subnet).  
MAC  
Name  
Displays the MAC addresses for DRAC, iSCSIn, or  
NETn.  
Displays the name of the Host, Model, or User String  
for the system.  
Number  
Power  
Displays the Asset tag or the Service tag for the system.  
Displays the power output of the system in BTU/hr or  
Watts. The display format can be configured in the Set  
home submenu of the Setup menu. See "Setup Menu"  
on page 16.  
Temperature  
Displays the temperature of the system in Celsius or  
Fahrenheit. The display format can be configured in the  
Set home submenu of the Setup menu. See "Setup  
Menu" on page 16.  
Hard-Drive Indicator Patterns  
1
2
1
hard-drive status indicator (green  
and amber)  
2
hard-drive activity indicator (green)  
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Drive-Status Indicator Pattern (RAID Only) Condition  
Blinks green two times per second  
Off  
Identify drive/preparing for removal  
Drive ready for insertion or removal  
NOTE: The drive status indicator remains  
off until all hard drives are initialized after  
system power is applied. Drives are not  
ready for insertion or removal during this  
time.  
Blinks green, amber, and off  
Blinks amber four times per second  
Blinks green slowly  
Drive predicted failure  
Drive failed  
Drive rebuilding  
Drive online  
Steady green  
Blinks green 3 seconds, amber  
3 seconds, and off 6 seconds.  
Rebuild aborted  
Back-Panel Features and Indicators  
Figure 1-3. Back-Panel Features and Indicators  
6
7
2
3
4
5
1
13  
10  
16  
15 14  
12  
11  
9
8
18  
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Item  
1
Indicator, Button, or  
Connector  
Icon  
Description  
PCIe slot 1  
PCI Express (Generation 2) x8 link  
expansion slot (24.13 cm [9.5"] length).  
2
PCIe slot 2  
PCI Express (Generation 2) x4 link  
expansion slot (low-profile 24.13 cm  
[9.5"] maximum length, with a standard  
height bracket).  
3
4
PCIe slot 3  
PCI Express (Generation 2) x8 link  
expansion slot (low-profile 24.13 cm  
[9.5"] length).  
PCIe slot 4  
PCI Express (Generation 2) x8 link  
expansion slot (low-profile 24.13 cm  
[9.5"] length).  
5
6
PCIe slot 5  
PCI Express (Generation 2) x8 link  
expansion slot (24.13 cm [9.5"] length).  
PCIe slot 6  
PCI Express (Generation 2) x8 link  
expansion slot (24.13 cm [9.5"] length).  
7
8
Power supplies (2)  
1100 W power supplies.  
System identification  
button  
The identification buttons on the front  
and back panels can be used to locate a  
particular system within a rack. When  
one of these buttons is pushed, the LCD  
panel on the front and the system status  
indicator on the back blink until one of  
the buttons is pushed again.  
9
System status  
indicator  
Lights blue during normal system  
operation.  
Lights amber when the system needs  
attention due to a problem.  
10  
11  
System identification  
connector  
Connects the optional system status  
indicator assembly through the optional  
cable management arm.  
Ethernet connectors  
(4)  
Integrated 10/100/1000 NIC connectors.  
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Item  
12  
Indicator, Button, or  
Connector  
Icon  
Description  
USB connectors (4)  
Video connector  
Serial connector  
Connect USB devices to the system. The  
ports are USB 2.0-compliant.  
13  
Connects a monitor to the system.  
14  
Connects a serial device to the system.  
15  
VFlash media slot  
(optional)  
Connects an external SD memory card  
for the optional iDRAC6 Enterprise  
card.  
16  
iDRAC6 Enterprise  
port (optional)  
Dedicated management port for the  
optional iDRAC6 Enterprise card.  
Guidelines for Connecting External Devices  
•
Turn off power to the system and external devices before attaching a new  
external device. Turn on any external devices before turning on the system  
(unless the documentation for the device specifies otherwise).  
•
•
Ensure that the appropriate driver for the attached device has been  
installed on the system.  
If it is necessary to enable ports on your system, see "Using the System  
Setup Program and UEFI Boot Manager" on page 53  
.
NIC Indicator Codes  
1
2
1
link indicator  
2
activity indicator  
20  
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Indicator  
Indicator Code  
Link and activity  
indicators are off  
The NIC is not connected to the network.  
Link indicator is green  
Link indicator is amber  
The NIC is connected to a valid network link at  
1000 Mbps.  
The NIC is connected to a valid network link at 10 or  
100 Mbps.  
Activity indicator is  
green blinking  
Network data is being sent or received.  
Power Indicator Codes  
The power supplies have indicators that show whether power is present or  
whether a power fault has occurred.  
•
•
Not lit—AC power is not connected.  
Green—In standby mode, a green light indicates that a valid AC source is  
connected to the power supply and that the power supply is operational.  
When the system is on, a green light also indicates that the power supply is  
providing DC power to the system.  
•
Amber—Indicates a problem with the power supply.  
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Figure 1-4. Power Supply Status Indicator  
1
1
power supply status indicator  
LCD Status Messages  
The LCD messages consist of brief text messages that refer to events recorded  
in the System Event Log (SEL). For information on the SEL and configuring  
system management settings, see the systems management software  
documentation.  
NOTE: If your system fails to boot, press the System ID button for at least 5 seconds  
until an error code appears on the LCD. Record the code, then see "Getting Help" on  
page 185.  
Viewing Status Messages  
If a system error occurs, the LCD screen turns amber. Press the Select button  
to view the list of errors or status messages. Press the left and right buttons to  
highlight an error number, and press Select to view the error.  
22  
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Removing LCD Status Messages  
For faults associated with sensors, such as temperature, voltage, fans, and so  
on, the LCD message is automatically removed when that sensor returns to a  
normal state. For other faults, you must take action to remove the message  
from the display:  
•
Clear the SEL—You can perform this task remotely, but you will lose the  
event history for the system.  
•
Power cycle—Turn off the system and disconnect it from the electrical  
outlet; wait approximately 10 seconds, reconnect the power cable, and  
restart the system.  
NOTE: The following LCD status messages are displayed in the Simple format. See  
"Setup Menu" on page 16 to select the format in which the messages are displayed.  
Table 1-1. LCD Status Messages  
Code Text  
Causes  
Corrective Actions  
E1000 Failsafe  
voltage  
Check the system event log Remove AC power to the  
for critical failure events.  
system for 10 seconds and  
restart the system.  
error.  
Contact  
support.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E1114 Ambient Temp Ambient temperature  
See "Troubleshooting  
Problems" on page 157.  
exceeds  
allowed  
range.  
reached a point outside the System Cooling  
allowed range.  
E1116 Memory  
disabled,  
Memory exceeded allowable Remove AC power to the  
temperature and has been system for 10 seconds and  
disabled to prevent damage restart the system.  
temp above  
range. Power to the components.  
cycle AC.  
See "Troubleshooting  
System Cooling  
Problems" on page 157. If  
the problem persists, see  
"Getting Help" on  
page 185.  
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Code  
Text  
Causes  
Corrective Actions  
E1119 Chipset #  
temp out of  
Chipset temperature  
See "Troubleshooting  
reached a point outside the System Cooling  
Problems" on page 157.  
range. Check allowed range.  
motherboard  
heatsinks.  
E1210 Motherboard  
battery  
CMOS battery is missing or See "Troubleshooting the  
the voltage is outside the  
allowable range.  
System Battery" on  
page 156.  
failure.  
Check  
battery.  
E1211 RAID  
Controller  
battery  
RAID battery is either  
missing, bad, or unable to  
recharge due to thermal  
issues.  
Reseat the RAID battery  
connector. See "Internal  
Dual SD Module  
failure.  
Check  
battery.  
(Optional)" on page 123  
and "Troubleshooting  
System Cooling  
Problems" on page 157.  
E1216 3.3V  
Regulator  
failure.  
Reseat PCIe  
cards.  
3.3 V voltage regulator  
failed.  
Remove and reseat the  
PCIe expansion cards. If  
the problem persists, see  
"Troubleshooting  
Expansion Cards" on  
page 166.  
E1219 Disk  
Backplane  
power  
Storage backplane voltage  
regulator failed.  
Remove and reconnect  
the backplane power  
cable.  
failure.  
Check BP  
power cable.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E122C CPU Power  
cycle AC.  
A power fault was detected Remove AC power to the  
Fault. Power when powering up the  
processor(s).  
system for 10 seconds and  
restart the system.  
If the problem persists,  
see "Getting Help" on  
page 185.  
24  
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Code  
E122D Memory  
Regulator #  
Text  
Causes  
Corrective Actions  
One of the memory voltage Reseat the memory  
regulators failed.  
modules. See  
Failed.  
Reseat DIMMs.  
"Troubleshooting System  
Memory" on page 159.  
E122E On-board  
One of the on-board voltage Remove AC power to the  
regulator  
failed. Call  
support.  
regulators failed.  
system for 10 seconds and  
restart the system.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E1243 CPU # VCORE  
Regulator  
failure.  
Processor voltage regulator Reseat the processor. See  
failed.  
"Troubleshooting the  
Processors" on page 168.  
Contact  
Support.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E1310 Fan ## RPM  
exceeding  
RPM of specified fan is  
outside the intended  
See "Troubleshooting  
System Cooling  
range. Check operating range.  
fan.  
Problems" on page 157.  
E1313 Fan  
The system is no longer fan Check LCD for additional  
redundant. Another fan scrolling messages. See  
failure would put the system "Troubleshooting a Fan"  
at risk of over-heating. on page 158.  
redundancy  
lost. Check  
fans.  
E1314 Critical  
All fans have been removed Ensure that the fans are  
system  
cooling loss.  
Check fans.  
from the system.  
properly installed. See  
"Troubleshooting a Fan"  
on page 158.  
E1410 System Fatal A fatal system error  
Check LCD for additional  
scrolling messages.  
Error  
detected.  
detected.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
If the problem persists,  
see "Getting Help" on  
page 185.  
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Code  
Text  
Causes  
Corrective Actions  
E1414 CPU # temp  
exceeding  
Specified processor is out of Ensure that the processor  
acceptable temperature  
heat sinks are properly  
installed. See  
range. Check range.  
CPU heatsink.  
"Troubleshooting the  
Processors" on page 168  
and "Troubleshooting  
System Cooling  
Problems" on page 157.  
E1418 CPU # not  
detected.  
Specified processor is  
missing or bad and the  
Ensure that the specified  
processor is properly  
Check CPU is system is in an unsupported installed. See  
seated  
configuration.  
"Troubleshooting the  
properly.  
Processors" on page 168.  
E141C Unsupported  
CPU  
Processors are in an  
Ensure that your  
unsupported configuration. processors match and  
conform to the type  
configuration  
. Check CPU  
or BIOS  
described in the processor  
technical specifications  
revision.  
outlined in your system’s  
Getting Started Guide.  
E141F CPU #  
protocol  
The system BIOS reported a Remove AC power to the  
processor protocol error.  
system for 10 seconds and  
restart the system.  
error. Power  
cycle AC.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E1420 CPU Bus  
The system BIOS reported a Remove AC power to the  
parity error. processor bus parity error.  
Power cycle  
AC.  
system for 10 seconds and  
restart the system.  
If the problem persists,  
see "Getting Help" on  
page 185.  
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Code  
E1421 CPU #  
initialization processor initialization error. system for 10 seconds and  
Text  
Causes  
Corrective Actions  
The system BIOS reported a Remove AC power to the  
error. Power  
cycle AC.  
restart the system.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E1422 CPU # machine The system BIOS reported a Remove AC power to the  
check error. machine check error.  
system for 10 seconds and  
Power cycle  
AC.  
restart the system.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E1610 Power Supply Specified power supply  
See "Troubleshooting  
page 157.  
# (#### W)  
missing.  
removed or is missing from Power Supplies" on  
the system.  
Check power  
supply.  
E1614 Power Supply Specified power supply  
See "Troubleshooting  
Power Supplies" on  
page 157.  
# (#### W)  
failed.  
error. Check  
power supply.  
E1618 Predictive  
failure on  
A power supply fan failure, See "Troubleshooting  
an over-temperature Power Supplies" on  
Power Supply condition, or power supply page 157.  
# (#### W).  
Check PSU.  
communication error caused  
the predictive warning of an  
impending power supply  
failure.  
E161C Power Supply Specified power supply is  
Check the AC power  
source for the specified  
power supply. If the  
# (#### W)  
lost AC  
installed but lost its AC  
input.  
power. Check  
PSU cables.  
problem persists, see  
"Troubleshooting Power  
Supplies" on page 157.  
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Code  
Text  
Causes  
Corrective Actions  
E1620 Power Supply Specified power supply's AC Check the AC power  
# (#### W) AC input is outside the  
power error. allowable range.  
Check PSU  
source for the specified  
power supply. If the  
problem persists, see  
"Troubleshooting Power  
Supplies" on page 157.  
cables.  
E1624 Lost power  
supply  
The power supply subsystem See "Troubleshooting  
is no longer redundant. If Power Supplies" on  
redundancy.  
Check PSU  
cables.  
the remaining power supply page 157.  
fails, the system will shut  
down.  
E1629 Power  
required >  
The system configuration  
requires more power than  
Turn off power to the  
system, check if adequate  
power is supplied to the  
system. See the Getting  
Started Guide for  
PSU wattage. the power supplies can  
Check PSU and provide, even with  
config.  
throttling.  
information on the  
System power  
requirements.  
E1631 System power Processor and memory  
Remove AC power to the  
draw exceeded throttling is not sufficient to system for 10 seconds and  
threshold.  
Contact  
support.  
keep system power  
restart the system.  
consumption below the  
maximum safe level with  
the current power supply  
configuration.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E1632 FailSafe  
event.  
The processors and memory Remove AC power to the  
have been throttled to keep system for 10 seconds and  
system power consumption restart the system.  
Contact  
support.  
below the maximum safe  
If the problem persists,  
level with current power  
see "Getting Help" on  
supply configuration.  
page 185.  
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Code  
Text  
Causes  
Corrective Actions  
E1710 I/O channel  
The system BIOS reported Check the SEL for more  
check error. an I/O channel check.  
Review &  
clear SEL.  
information and then  
clear the SEL. Remove  
AC power to the system  
for 10 seconds and restart  
the system.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E1711 PCI parity  
The system BIOS reported a Remove and reseat the  
error on Bus PCI parity error on a  
PCIe expansion cards. If  
## Device ## component that resides in the problem persists, see  
Function ##. PCI configuration space at "Troubleshooting  
bus ##, device ##,  
Expansion Cards" on  
function ##.  
page 166.  
PCI parity  
error on Slot PCI parity error on a  
#. Review &  
clear SEL.  
The system BIOS reported a Remove and reseat the  
PCIe expansion cards. If  
component that resides in the problem persists, see  
the specified slot.  
"Troubleshooting  
Expansion Cards" on  
page 166.  
E1712 PCI system  
The system BIOS reported a Remove and reseat the  
PCIe expansion cards. If  
error on Bus PCI system error on a  
## Device ## component that resides in the problem persists, see  
Function ##. PCI configuration space at "Troubleshooting  
bus ##, device ##,  
Expansion Cards" on  
function ##.  
page 166.  
PCI system  
error on Slot PCI system error on a  
#. Review &  
clear SEL.  
The system BIOS reported a Remove and reseat the  
expansion-card riser that  
component that resides in provides the specified slot.  
the specified slot.  
See "Expansion Cards and  
Expansion-Card Risers"  
on page 107. If the  
problem persists, the riser  
card or system board is  
faulty. See "Getting Help"  
on page 185.  
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Code  
Text  
Causes  
Corrective Actions  
E1714 Unknown  
The system BIOS  
Check the SEL for more  
error. Review determined there has been information and then  
& clear SEL. an error in the system, but is clear the SEL. Remove  
unable to determine its  
AC power to the system  
for 10 seconds and restart  
the system.  
origin.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E1715 Fatal I/O  
The system BIOS  
Check the SEL for more  
Error. Review determined there has been a information, and then  
& clear SEL. fatal error in the system.  
clear the SEL. Remove  
AC power to the system  
for 10 seconds, and restart  
the system.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E1716 Chipset IERR The system BIOS reported a Check the SEL for more  
Bus ## Dev ## chipset internal error that  
Function ##. resides in bus ##, device  
information, and then  
clear the SEL. Remove  
AC power to the system  
for 10 seconds, and restart  
the system.  
Review &  
##, function ##.  
clear SEL.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E1717 CPU #  
internal  
The system BIOS  
Check the SEL for more  
information, and then  
determined that the  
error. Review specified processor has had clear the SEL. Remove  
& clear SEL. an internal error.  
AC power to the system  
for 10 seconds, and restart  
the system.  
If the problem persists,  
see "Getting Help" on  
page 185.  
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Code  
E171F PCIe fatal  
error on Bus PCIe fatal error on a  
Text  
Causes  
The system BIOS reported a Remove and reseat the  
PCIe expansion cards. If  
Corrective Actions  
## Device ## component that resides in the problem persists, see  
Function ##. PCI configuration space at "Troubleshooting  
bus ##, device ##,  
Expansion Cards" on  
function ##.  
page 166.  
PCIe fatal  
error on Slot PCIe fatal error on a  
#. Review &  
clear SEL.  
The system BIOS reported a Remove and reseat the  
expansion-card riser. See  
component that resides in "Expansion Cards and  
the specified slot.  
Expansion-Card Risers"  
on page 107. If the  
problem persists, the riser  
card or system board is  
faulty. See "Getting Help"  
on page 185.  
E1810 Hard drive ## The specified hard drive  
fault. Review experienced a fault.  
& clear SEL.  
See "Troubleshooting a  
Hard Drive" on page 164.  
E1812 Hard drive ## The specified hard drive is Information only.  
removed.  
removed from the system.  
Check drive.  
E1A11 PCI Riser  
hardware &  
configuration invalid configurations  
mismatch. prevent the system from  
PCIe risers are not  
Reinstall the expansion-  
configured correctly. Some card riser. See "Expansion  
Cards and Expansion-  
Card Risers" on page 107.  
Reconfigure. powering on.  
If the problem persists,  
the riser card or system  
board is faulty. See  
"Getting Help" on  
page 185.  
E1A12 PCI Riser not One or both of the PCIe  
Reinstall the missing riser  
card(s). See "Installing  
Expansion-Card Riser 1"  
on page 113 and  
detected.  
Check Riser. prevents the system from  
powering on.  
risers are missing. This  
"Installing Expansion-  
Card Riser 2" on page 114.  
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Code  
Text  
Causes  
Corrective Actions  
E1813 Internal Dual The internal dual SD  
Reseat the internal dual  
SD module card.  
SD Module  
Card #  
module card failed.  
If the problem persists,  
see "Getting Help" on  
page 185.  
failed. Check  
SD card.  
E1814 Internal SD  
The internal dual SD  
Change the write-protect  
switch setting on SD card.  
Module Card # module card is write-  
write-  
protected and cannot be  
protected.  
Check SD  
card.  
used.  
E1815 Internal Dual The internal dual SD  
Reseat the internal dual  
SD module card.  
SD Module  
redundancy  
lost. Check  
SD cards.  
module bootable media is  
no longer redundant.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E1A14 SAS cable A  
failure.  
SAS cable A is missing or  
bad.  
Reseat the cable. If the  
problem persists, replace  
the cable.  
Check  
connection.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E1A15 SAS cable B  
failure.  
SAS cable B is missing or  
bad.  
Reseat the cable. If the  
problem persists, replace  
the cable.  
Check  
connection.  
If the problem persists,  
see "Getting Help" on  
page 185  
E1A1D Control panel USB cable to the control  
USB cable not panel is missing or bad.  
detected.  
Reseat the cable. If the  
problem persists, replace  
the cable.  
Check cable.  
If the problem persists,  
see "Getting Help" on  
page 185.  
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Code  
Text  
Causes  
Corrective Actions  
E2010 Memory not  
detected.  
Inspect  
No memory detected in the Install memory or reseat  
system.  
the memory modules. See  
"Installing Memory  
DIMMs.  
Modules" on page 97 or  
"Troubleshooting System  
Memory" on page 159.  
E2011 Memory  
Memory detected, but is not See "Troubleshooting  
configuration configurable. Error detected System Memory" on  
failure. during memory page 159.  
Check DIMMs. configuration.  
E2012 Memory Memory configured, but is See "Troubleshooting  
configured unusable. System Memory" on  
page 159.  
but unusable.  
Check DIMMs.  
E2013 BIOS unable  
to shadow  
The system BIOS failed to See "Troubleshooting  
copy its flash image into System Memory" on  
page 159.  
memory. Check memory.  
DIMMs.  
E2014 CMOS RAM  
failure.  
CMOS failure. CMOS RAM Remove AC power to the  
not functioning properly.  
system for 10 seconds and  
restart the system.  
Power cycle  
AC.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E2015 DMA  
DMA controller failure.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
Controller  
failure.  
Power cycle  
AC.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E2016 Interrupt  
Controller  
failure.  
Interrupt controller failure. Remove AC power to the  
system for 10 seconds and  
restart the system.  
Power cycle  
AC.  
If the problem persists,  
see "Getting Help" on  
page 185.  
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Code  
Text  
Causes  
Corrective Actions  
E2017 Timer refresh Timer refresh failure.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
failure.  
Power cycle  
AC.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E2018 Programmable Programmable interval  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
Timer error. timer error.  
Power cycle  
AC.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E2019 Parity error. Parity error.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
Power cycle  
AC.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E201A SuperIO  
failure.  
SIO failure.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
Power cycle  
AC.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E201B Keyboard  
controller  
Keyboard controller failure. Remove AC power to the  
system for 10 seconds and  
error. Power  
cycle AC.  
restart the system.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E201C SMI  
System management  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
initialization interrupt (SMI)  
failure.  
Power cycle  
AC.  
initialization failure.  
If the problem persists,  
see "Getting Help" on  
page 185.  
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Code  
Text  
Causes  
Corrective Actions  
E201D Shutdown test BIOS shutdown test failure. Remove AC power to the  
failure.  
Power cycle  
AC.  
system for 10 seconds and  
restart the system.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E201E POST memory  
BIOS POST memory test  
See "Troubleshooting  
System Memory" on  
page 159.  
test failure. failure.  
Check DIMMs.  
If the problem persists,  
see "Getting Help" on  
page 185.  
E2020 CPU  
Processor configuration  
Check screen for specific  
error messages. See  
configuration failure.  
failure.  
Check screen  
message.  
"Troubleshooting the  
Processors" on page 168.  
E2021 Incorrect  
Incorrect memory  
configuration.  
Check screen for specific  
error messages. See  
memory  
configuration.  
Review User  
Guide.  
"Troubleshooting System  
Memory" on page 159.  
E2022 General  
General failure after video. Check screen for specific  
error messages.  
failure  
during POST.  
Check screen  
message.  
E2026 Memory  
Invalid memory  
Ensure that the memory  
modules are installed in a  
valid configuration. See  
"General Memory Module  
Installation Guidelines"  
on page 93. See "Getting  
Help" on page 185.  
initialization configuration.  
error.  
Contact  
support.  
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Code  
Text  
Causes  
Corrective Actions  
E2110 Multibit  
The memory module in slot Reseat the memory  
Error on DIMM "##" has had a multi-bit  
module in its socket.  
##. Reseat  
DIMM.  
error (MBE).  
If the problem persists,  
see "Troubleshooting  
System Memory" on  
page 159.  
E2111 SBE log  
disabled on  
DIMM ##.  
The system BIOS disabled Reseat the memory  
memory single-bit error  
(SBE) logging and will not  
module in its socket.  
If the problem persists,  
see "Troubleshooting  
System Memory" on  
page 159.  
Reseat DIMM. log any more SBEs until the  
system is rebooted. "##"  
represents the memory  
module implicated by the  
BIOS.  
E2112 Memory spared The system BIOS spared the Remove AC power to the  
on Card x  
DIMM ##.  
Power cycle  
AC.  
memory because it  
determined that the  
memory has too many  
errors.  
system for 10 seconds and  
restart the system.  
If the problem persists,  
see "Troubleshooting  
System Memory" on  
page 159.  
I1910 Intrusion  
detected.  
System cover removed.  
Replace the chassis cover  
or ensure the chassis cover  
is properly installed. See  
"Closing the System" on  
page 77.  
Check chassis  
cover.  
I1911 LCD Log Full. LCD overflow message. A  
Check SEL to maximum of ten error  
Check the SEL for details  
on the events.  
review all  
Errors.  
messages can display  
sequentially on the LCD.  
The eleventh message  
instructs the user to check  
the SEL for details on the  
events.  
Remove AC power to the  
system for 10 seconds or  
clear the SEL.  
I1912 SEL full.  
Review &  
The SEL is full of events  
and is unable to log any  
more.  
Check the SEL for more  
information and then  
clear the SEL.  
clear log.  
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Code  
Text  
Causes  
The regulator temperature See "Troubleshooting  
reached a point outside the System Cooling  
Corrective Actions  
W1100 CPU VCORE  
Regulator  
temp  
allowed range.  
Problems" on page 157. If  
the problem persists, see  
"Getting Help" on  
page 185.  
exceeding  
range. Check  
fans.  
W1102 Mem Voltage  
Regulator  
temp  
The regulator temperature See "Troubleshooting  
reached a point outside the System Cooling  
allowed range.  
Problems" on page 157. If  
the problem persists, see  
"Getting Help" on  
page 185.  
exceeding  
range. Check  
fans  
W1228 RAID  
Controller  
battery  
Warns predictively that the Allow RAID battery to  
RAID battery has less than charge to greater than 24  
24 hours of charge left.  
hours of sustained charge.  
capacity <  
24hr.  
If problem persists,  
replace the RAID battery.  
See "Internal Dual SD  
Module (Optional)" on  
page 123.  
W1630 Power supply The power supply subsystem Reseat the power supplies.  
redundancy  
degraded.  
Check PSU  
cables.  
is no longer fully redundant. See "Troubleshooting  
Power Supplies" on  
page 157.  
If the problem persists,  
see "Getting Help" on  
page 185.  
NOTE: For the full name of an abbreviation or acronym used in this table, see the  
Glossary at support.dell.com/manuals.  
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System Messages  
System messages appear on the screen to notify you of a possible problem  
with the system.  
NOTE: If you receive a system message not listed in the table, check the  
documentation for the application that is running when the message appears or the  
operating system's documentation for an explanation of the message and  
recommended action.  
Table 1-2. System Messages  
Message  
Causes  
Corrective Actions  
Alert! iDRAC6 not The iDRAC6 is not  
Wait for the system to  
reboot.  
responding.  
Rebooting.  
responding to BIOS  
communication either  
because it is not functioning  
properly or has not  
completed initialization. The  
system will reboot.  
Alert! iDRAC6 not The iDRAC6 has stopped  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
responding.  
Power required  
may exceed PSU  
wattage.  
responding.  
The iDRAC6 was remotely  
reset while the system was  
booting.  
Alert!  
Continuing  
system boot  
accepts the risk  
that system may  
power down  
After AC recovery, the  
iDRAC6 takes longer than  
normal to boot.  
without warning.  
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Message  
Causes  
The memory configuration Ensure that the memory  
has changed (for example, a modules are installed in a  
Corrective Actions  
Alert! Node  
Interleaving  
disabled! Memory memory module has failed) configuration that supports  
configuration so that node interleaving node interleaving. Check  
does not support cannot be supported. The other system messages for  
system will run but without additional information for  
Node  
Interleaving.  
node interleaving.  
possible causes. For memory  
configuration information,  
see "General Memory  
Module Installation  
Guidelines" on page 93. If  
the problem persists, see  
"Troubleshooting System  
Memory" on page 159.  
Alert! Power  
required exceeds processor(s), memory  
PSU wattage.  
Check PSU and  
system  
The system configuration of If any system components  
were just upgraded, return  
the system to the previous  
cards may not be supported configuration. If the system  
modules, and expansion  
by the power supplies.  
boots without this warning,  
then the replaced  
configuration.  
component(s) are not  
Alert!  
supported with this power  
supply. If Energy Smart  
power supplies are installed,  
replace them with the High  
Output power supplies to use  
the components. See "Power  
Supplies" on page 85.  
Continuing  
system boot  
accepts the risk  
that system may  
power down  
without warning.  
Alert! Redundant Redundant memory was  
Check the memory modules  
memory disabled! enabled in the system setup for failure. See  
Memory  
program, but the current  
"Troubleshooting System  
configuration  
configuration does not  
Memory" on page 159. Reset  
does not support support redundant memory. the memory setting, if  
redundant  
memory.  
A memory module may be  
appropriate. See "Using the  
System Setup Program and  
UEFI Boot Manager" on  
page 53.  
faulty.  
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Message  
Causes  
Corrective Actions  
Alert! System  
fatal error  
during previous  
boot.  
An error caused the system to Check other system  
reboot.  
messages for additional  
information for possible  
causes.  
BIOS  
System is in manufacturing Reboot to take the system  
MANUFACTURING  
MODE detected.  
MANUFACTURING  
MODE will be  
cleared before  
the next boot.  
System reboot  
required for  
normal  
mode.  
out of manufacturing mode.  
operation.  
BIOS Update  
Attempt Failed!  
Remote BIOS update  
attempt failed.  
Retry the BIOS update. If  
the problem persists, see  
"Getting Help" on page 185.  
Caution!  
NVRAM_CLR jumper is  
Move the NVRAM_CLR  
NVRAM_CLR jumper installed in the clear setting. jumper to the default  
is installed on  
system board.  
CMOS has been cleared.  
position (pins 3 and 5). See  
Figure 6-1 for jumper  
location. Restart the system  
and re-enter the BIOS  
settings. See "Using the  
System Setup Program and  
UEFI Boot Manager" on  
page 53.  
CPU set to  
minimum  
frequency.  
The processor speed may be If not an intentional setting,  
intentionally set lower for check any other system  
power conservation. messages for possible causes.  
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Message  
Causes  
Corrective Actions  
CPUs with  
different cache  
sizes detected.  
Mismatched processors have Ensure that all processors  
been installed in the system. have the same cache size,  
number of cores, and power  
rating. Ensure that the  
CPUs with  
processors are properly  
different core  
sizes detected!  
System halted.  
installed. See "Processors" on  
page 125.  
CPUs with  
different power  
rating detected!  
System halted.  
Current boot mode The system failed to boot  
Ensure that the boot mode is  
because UEFI boot mode is set correctly and that the  
enabled in BIOS and the proper bootable media is  
boot operating system is non- available. See "Using the  
is set to UEFI.  
Please ensure  
compatible  
bootable media is UEFI.  
available. Use  
the system setup  
program to change  
the boot mode as  
needed.  
System Setup Program and  
UEFI Boot Manager" on  
page 53.  
Decreasing  
available  
memory.  
Faulty or improperly installed Reseat the memory modules.  
memory modules.  
See "Troubleshooting System  
Memory" on page 159.  
Embedded NICx and The operating system NIC  
Check the system  
NICy:  
interface is set in BIOS. The management software or the  
OS NIC=<ENABLED  
|DISABLED>,  
Management  
Shared NIC=  
<ENABLED  
Management Shared NIC  
interface is set in  
System Setup program for  
NIC settings. If a problem is  
indicated, see  
management tools.  
"Troubleshooting a NIC" on  
page 153.  
|DISABLED>  
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Message  
Causes  
Corrective Actions  
Error 8602 -  
Auxiliary Device loose or improperly  
Mouse or keyboard cable is  
Reseat the mouse or  
keyboard cable.  
Failure. Verify  
that mouse and  
keyboard are  
securely  
connected.  
Defective mouse or keyboard. Ensure that the mouse or  
keyboard is operational. See  
"Troubleshooting a USB  
attached to  
correct  
Device" on page 152.  
connectors.  
Gate A20 failure. Faulty keyboard controller;  
faulty system board.  
See "Getting Help" on  
page 185.  
General failure. The operating system is  
unable to carry out the  
This message is usually  
followed by specific  
command.  
information. Note the  
information, and take the  
appropriate action to resolve  
the problem.  
Invalid  
An invalid system  
configuration caused a  
system halt.  
Run the System Setup  
program and review the  
current settings. See "Using  
the System Setup Program  
and UEFI Boot Manager" on  
page 53.  
configuration  
information -  
please run SETUP  
program.  
Invalid PCIe card The system halted because  
found in the an invalid PCIe expansion  
Internal_Storage card is installed in the  
Remove the PCIe expansion  
card and install the  
integrated storage controller  
slot!  
dedicated storage controller in the dedicated slot. See  
slot.  
"VFlash Media (Optional)"  
on page 122.  
Keyboard  
controller  
failure.  
Faulty keyboard controller;  
faulty system board.  
See "Getting Help" on  
page 185.  
Keyboard data  
line failure.  
Keyboard cable connector is Reseat the keyboard cable. If  
improperly connected or the the problem persists, see  
keyboard is defective. "Troubleshooting a USB  
Device" on page 152.  
Keyboard stuck  
key failure.  
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Message  
Causes  
Corrective Actions  
Keyboard fuse has Overcurrent detected at the See "Getting Help" on  
failed.  
keyboard connector.  
page 185.  
Local keyboard  
may not work  
because all user  
accessible USB  
ports are  
The USB ports are disabled Power down and restart the  
in the system BIOS.  
system using the power  
button, and then enter the  
System Setup program to  
enable the USB port(s). See  
"Entering the System Setup  
Program" on page 54.  
disabled. If  
operating  
locally, power  
cycle the system  
and enter system  
setup program to  
change settings.  
Manufacturing  
mode detected.  
System is in manufacturing Reboot to take the system  
mode.  
out of manufacturing mode.  
Information only.  
Memory tests  
terminated by  
keystroke.  
POST memory test was  
terminated by pressing the  
spacebar.  
No boot device  
available.  
Faulty or missing optical  
Use a bootable USB key, CD,  
drive subsystem, hard drive, or hard drive. If the problem  
or hard-drive subsystem, or persists, see  
non-bootable USB key  
installed.  
"Troubleshooting an Internal  
USB Key" on page 161,  
"Troubleshooting a USB  
Device" on page 152,  
"Troubleshooting an Optical  
Drive" on page 163, and  
"Troubleshooting a Hard  
Drive" on page 164. See  
"Using the System Setup  
Program and UEFI Boot  
Manager" on page 53 for  
information on setting the  
order of boot devices.  
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Message  
Causes  
Corrective Actions  
No boot sector on Incorrect configuration  
Check the hard-drive  
configuration settings in the  
System Setup program. See  
"Using the System Setup  
Program and UEFI Boot  
Manager" on page 53. If  
necessary, install the  
hard drive.  
settings in System Setup  
program, or no operating  
system on hard drive.  
operating system on your  
hard drive. See your  
operating system  
documentation.  
No timer tick  
interrupt.  
Faulty system board.  
See "Getting Help" on  
page 185.  
PCI BIOS failed  
to install.  
PCIe device BIOS (Option Reseat the expansion card(s).  
ROM) checksum failure Ensure that all appropriate  
detected during shadowing. cables are securely connected  
to the expansion card(s). If  
Cables to expansion card(s)  
the problem persists, see  
loose; faulty or improperly  
"Troubleshooting Expansion  
installed expansion card(s).  
Cards" on page 166.  
PCIe Training  
Faulty or improperly installed Reseat the PCIe card in the  
Error: Expected  
PCIe card in the specified  
specified slot number. See  
"Troubleshooting Expansion  
Cards" on page 166. If the  
problem persists, see  
Link Width is x, slot.  
Actual Link Width  
is y.  
"Getting Help" on page 185.  
Plug & Play  
Configuration  
Error.  
Error encountered in  
initializing PCIe device;  
faulty system board.  
Install the NVRAM_CLR  
jumper in the clear position  
(pins 1 and 3) and reboot the  
system. See Figure 6-1 for  
jumper location. If the  
problem persists, see  
"Troubleshooting Expansion  
Cards" on page 166.  
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Message  
Causes  
The operating system cannot Replace the optical medium,  
read from the hard drive, USB medium or device.  
Corrective Actions  
Read fault.  
Requested sector  
not found.  
optical drive, or USB device, Ensure that the SAS  
the system could not find a backplane, USB, or SATA  
particular sector on the disk, cables are properly  
or the requested sector is  
defective.  
connected. See  
"Troubleshooting a USB  
Device" on page 152,  
"Troubleshooting an Optical  
Drive" on page 163, or  
"Troubleshooting a Hard  
Drive" on page 164 for the  
appropriate drive(s) installed  
in your system.  
SATA Port x  
There is no device connected Information only.  
device not found. to the specified SATA port.  
SATA port x  
device auto-  
sensing error.  
The drive connected to the Replace the faulty drive.  
specified SATA port is faulty.  
SATA port x  
device  
configuration  
error.  
SATA port 0  
device failure.  
Requested sector Faulty hard drive, USB  
Replace the USB medium or  
device. Ensure that the USB  
or SAS backplane cables are  
properly connected. See  
"Troubleshooting a USB  
Device" on page 152 or  
"Troubleshooting a Hard  
Drive" on page 164 for the  
appropriate drive(s) installed  
in your system.  
not found.  
device, or USB medium.  
Seek error.  
Seek operation  
failed.  
Shutdown  
failure.  
General system error.  
See "Getting Help" on  
page 185.  
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Message  
Causes  
Corrective Actions  
The amount of  
Memory has been added or If memory has been added or  
system memory has removed or a memory  
removed, this message is  
informative and can be  
ignored. If memory has not  
been added or removed,  
check the SEL to determine  
if single-bit or multi-bit  
errors were detected and  
replace the faulty memory  
module. See  
changed.  
module may be faulty.  
"Troubleshooting System  
Memory" on page 159.  
Time-of-day  
clock stopped.  
Faulty battery or faulty chip. See "Troubleshooting the  
System Battery" on page 156.  
Time-of-day not  
set - please run settings; faulty system  
SETUP program.  
Incorrect Time or Date  
Check the Time and Date  
settings. See "Using the  
System Setup Program and  
UEFI Boot Manager" on  
page 53. If the problem  
persists, replace the system  
battery. See "System Battery"  
on page 131.  
battery.  
Timer chip  
counter 2 failed.  
Faulty system board.  
See "Getting Help" on  
page 185.  
TPM or TCM  
configuration  
operation  
honored. System  
will now reset.  
A Trusted Platform Module Information only.  
(TPM) or China Trusted  
Platform Module (TCM)  
configuration command has  
been entered. The system  
will reboot and execute the  
command.  
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Message  
Causes  
Corrective Actions  
TPM or TCM  
This message displays during Enter I or M to proceed.  
system restart after a TPM or  
configuration  
operation is  
pending. Press  
TCM configuration  
command has been entered.  
(I) to Ignore OR User interaction is required  
(M) to Modify to to proceed.  
allow this change  
and reset the  
system.  
WARNING:  
Modifying could  
prevent  
security.  
TPM or TCM  
failure.  
A TPM or TCM function has See "Getting Help" on  
failed. page 185.  
Unable to launch System halted after <F10> Restart the system and  
System Services  
image. System  
halted!  
keystroke because System  
Services image is either  
corrupted in the system  
update the Lifecycle  
Controller repository to the  
latest software to restore full  
firmware or has been lost due functionality. See the  
to system board replacement. Lifecycle Controller user  
documentation for more  
information.  
The iDRAC6 Enterprise card Restore the flash memory  
flash memory may be  
corrupted.  
using the latest version on  
support.dell.com. See the  
iDRAC6 user's guide for  
instructions on performing a  
field replacement of the flash  
memory.  
Unexpected  
interrupt in  
protected mode.  
Improperly seated memory  
modules or faulty  
keyboard/mouse controller  
chip.  
Reseat the memory modules.  
See "Troubleshooting System  
Memory" on page 159. If the  
problem persists, see  
"Getting Help" on page 185.  
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Message  
Causes  
Corrective Actions  
Unsupported CPU  
combination  
Processor(s) is not supported Install a supported processor  
by the system.  
or processor combination.  
See "Processors" on page 125.  
Unsupported CPU  
stepping  
detected.  
Unsupported DIMM Invalid memory  
Ensure that the memory  
modules are installed in a  
valid configuration. See  
"General Memory Module  
Installation Guidelines" on  
page 93.  
detected. The  
following DIMM  
has been  
configuration. The system  
will run but with the  
specified memory module  
disabled.  
disabled: x  
Unsupported  
memory  
Invalid memory  
Ensure that the memory  
modules are installed in a  
configuration. Memory  
configuration.  
DIMM mismatch  
across slots  
detected:  
modules are mismatched in valid configuration. See  
the specified slots.  
"General Memory Module  
Installation Guidelines" on  
page 93.  
x,x,...  
Warning: A fatal A fatal system error occurred Check the SEL for  
error has caused and caused the system to information that was logged  
system reset!  
Please check the  
system event log!  
reboot.  
during the error. See the  
applicable troubleshooting  
section in "Troubleshooting  
Your System" on page 151 for  
any faulty components  
specified in the SEL.  
Warning: Front  
The control panel is not  
Install the control panel, or  
Control Panel is installed or has a faulty cable check the cable connections  
not installed.  
connection.  
between the control panel  
board and the system board.  
See "Control Panel  
Assembly" on page 139.  
Warning! No micro Micro code update failed.  
code update  
Update the BIOS. See  
"Getting Help" on page 185.  
loaded for  
processor n.  
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Message  
Causes  
The system configuration of If any system components  
were just upgraded, return  
the system to the previous  
cards may not be supported configuration. If the system  
Corrective Actions  
Warning! Power  
required exceeds processor(s), memory  
PSU wattage.  
Check PSU and  
system  
modules, and expansion  
by the power supplies.  
boots without this warning,  
then the replaced  
configuration.  
component(s) are not  
Warning!  
supported with this power  
supply. If Energy Smart  
power supplies are installed,  
replace them with High  
Output power supplies to use  
the components. See "Power  
Supplies" on page 85.  
Performance  
degraded. CPU and  
memory set to  
minimum  
frequencies to  
meet PSU wattage.  
System will  
reboot.  
Write fault  
Faulty USB device, USB  
medium, optical drive  
Replace the USB medium or  
device. Ensure that the USB,  
Write fault on  
selected drive.  
assembly, hard drive, or hard- SAS backplane, or SATA  
drive subsystem.  
cables are properly  
connected. See  
"Troubleshooting a USB  
Device" on page 152,  
"Troubleshooting an Internal  
USB Key" on page 161, and  
"Troubleshooting a Hard  
Drive" on page 164.  
Incorrect memory The DIMM group for CPU n See "General Memory  
configuration  
is incorrectly configured and Module Installation  
CPU n.  
caused the system to halt. Guidelines" on page 93, for  
memory configuration  
information. If the problem  
persists, see  
"Troubleshooting System  
Memory" on page 159.  
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Message  
Causes  
A fatal system error occurred Check the SEL for  
and caused the system to information that is logged  
reboot.  
Corrective Actions  
HyperTransport  
error caused a  
system reset!  
Please check the  
system event log  
for details!  
during the error. See the  
applicable troubleshooting  
section in "Troubleshooting  
Your System" on page 151,  
for any faulty components  
specified in the SEL.  
Warning:  
Faulty or improperly seated See "Troubleshooting Your  
System" on page 151.  
Following faulty memory module(s). Check  
DIMMs are  
ignored:  
both DIMMs in the same  
channel for a possible fault.  
DIMM n1 n2  
Total memory size  
is reduced.  
Warning:  
Faulty or improperly seated See "Troubleshooting Your  
Following faulty memory module(s). Check  
System" on page 151.  
DIMMs are  
disabled:  
both DIMMs in the same  
channel for a possible fault.  
DIMM n1 n2  
Total memory size  
is reduced.  
Warning: The  
Invalid memory  
Ensure that the memory  
modules are installed in a  
valid configuration. See  
"General Memory Module  
Installation Guidelines" on  
page 93. If the problem  
persists, see  
installed memory configuration. The system  
configuration is will run but with reduced  
not optimal. For functionality.  
more information  
on valid memory  
configurations,  
please see the  
system  
"Troubleshooting System  
Memory" on page 159.  
documentation on  
the technical  
support web site.  
NOTE: For the full name of an abbreviation or acronym used in this table, see the  
Glossary at support.dell.com/manuals.  
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Warning Messages  
A warning message alerts you to a possible problem and prompts you to  
respond before the system continues a task. For example, before you format a  
diskette, a message will warn you that you may lose all data on the diskette.  
Warning messages usually interrupt the task and require you to respond by  
typing y(yes) or n(no).  
NOTE: Warning messages are generated by either the application or the operating  
system. For more information, see the documentation that accompanied the  
operating system or application.  
Diagnostics Messages  
The system diagnostic utilities may issue messages if you run diagnostic tests  
on your system. See "Running the System Diagnostics" on page 171 for more  
information about system diagnostics.  
Alert Messages  
Systems management software generates alert messages for your system. Alert  
messages include information, status, warning, and failure messages for drive,  
temperature, fan, and power conditions. For more information, see the  
systems management software documentation at support.dell.com/manuals.  
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Other Information You May Need  
WARNING: See the safety and regulatory information that shipped with your  
system. Warranty information may be included within this document or as a  
separate document.  
•
•
•
The rack documentation included with your rack solution describes how to  
install your system into a rack.  
The Getting Started Guide provides an overview of system features, setting  
up your system, and technical specifications.  
Dell systems management application documentation at  
support.dell.com/manuals provides information about installing and using  
the systems management software.  
•
Any media that ships with your system that provides documentation and  
tools for configuring and managing your system, including those  
pertaining to the operating system, system management software, system  
updates, and system components that you purchased with your system.  
NOTE: Always check for updates on support.dell.com/manuals and read the  
updates first because they often supersede information in other documents.  
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Using the System Setup Program  
and UEFI Boot Manager  
The System Setup program enables you to manage your system hardware and  
specify BIOS-level options. From the System Setup program, you can:  
•
•
•
•
•
Change the NVRAM settings after you add or remove hardware  
View the system hardware configuration  
Enable or disable integrated devices  
Set performance and power management thresholds  
Manage system security  
Choosing the System Boot Mode  
The System Setup program also enables you to specify the boot mode for  
installing your operating system:  
•
•
BIOS boot mode (the default) is the standard BIOS-level boot interface.  
UEFI boot mode is an enhanced 64-bit boot interface based on Unified  
Extensible Firmware Interface (UEFI) specifications that overlays the  
system BIOS. See "Entering the UEFI Boot Manager" on page 64 for more  
information on this interface.  
You must select the boot mode in the Boot Mode field of the "Boot Settings  
Screen" of the System Setup program. After specifying the boot mode,  
proceed to install your operating system in that mode. Thereafter, boot the  
system to the same boot mode (BIOS or UEFI) to access the installed  
operating system. Trying to boot the operating system from another boot  
mode causes the system to halt immediately at startup.  
®
NOTE: Operating systems must be UEFI-compatible (for example, Microsoft  
®
Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS  
and 32-bit operating systems do not support UEFI and can only be installed from the  
BIOS boot mode.  
Using the System Setup Program and UEFI Boot Manager  
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Entering the System Setup Program  
1
Turn on or restart your system.  
2
Press <F2> immediately after you see the following message:  
<F2> = System Setup  
If your operating system begins to load before you press <F2>, allow the  
system to finish booting, and then restart your system and try again.  
Responding to Error Messages  
If an error message appears while the system is booting, make a note of the  
message. See "System Messages" on page 38 for an explanation of the message  
and suggestions for correcting errors.  
NOTE: After installing a memory upgrade, it is normal for your system to display a  
message the first time you start your system.  
Using the System Setup Program Navigation Keys  
Keys  
Action  
Up arrow or <Shift><Tab>  
Down arrow or <Tab>  
Moves to the previous field.  
Moves to the next field.  
Spacebar, <+>, <–>, left and Cycles through the settings in a field. In some  
right arrows  
<Esc>  
fields, you can also type the appropriate value.  
Exits the System Setup program and restarts the  
system if any changes were made.  
<F1>  
Displays the System Setup program's help file.  
NOTE: For most of the options, any changes that you make are recorded but do not  
take effect until you restart the system.  
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System Setup Options  
Main Screen  
NOTE: The options for the System Setup program change based on the system  
configuration.  
NOTE: The System Setup program defaults are listed under their respective options  
in the following sections, where applicable.  
Option  
Description  
System Time  
System Date  
Memory Settings  
Sets the time on the system's internal clock.  
Sets the date on the system's internal calendar.  
Displays information related to installed memory. See  
"Memory Settings Screen" on page 57.  
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Option  
Description  
Processor Settings  
Displays information related to processors (speed,  
cache size, and so on). See "Processor Settings Screen"  
on page 58.  
SATA Settings  
Displays a screen to enable or disable the integrated  
SATA controller and ports. See "SATA Settings Screen"  
on page 59.  
Boot Settings  
Displays a screen to specify the boot mode (BIOS or  
UEFI). For BIOS boot mode, you can also specify the  
boot devices. See "Boot Settings Screen" on page 59.  
Integrated Devices  
Displays a screen to enable or disable integrated device  
controllers and ports, and to specify related features  
and options. See "Integrated Devices Screen" on  
page 60.  
PCI IRQ Assignment  
Displays a screen to change the IRQ assigned to each of  
the integrated devices on the PCI bus, and any installed  
expansion card that requires an IRQ. See "PCI IRQ  
Assignments Screen" on page 61.  
Serial Communication  
Displays a screen to enable or disable the serial ports  
and specify related features and options. See "Serial  
Communication Screen" on page 61.  
Power Management  
Enables you to manage power usage of the processor(s),  
fans, and memory modules with preconfigured or  
customized settings. See "Power Management Screen"  
on page 62.  
System Security  
Displays a screen to configure the system password and  
setup password features. See "System Security Screen"  
on page 63, "Using the System Password" on page 67,  
and "Using the Setup Password" on page 69 for more  
information.  
Keyboard NumLock  
Determines whether your system starts up with the  
NumLock mode activated on 101- or 102-key keyboards  
(does not apply to 84-key keyboards).  
(On default)  
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Option  
Description  
Report Keyboard Errors  
Enables or disables reporting of keyboard errors during  
the POST. Select Report for host systems that have  
keyboards attached. Select Do Not Report to suppress  
all error messages relating to the keyboard or keyboard  
controller during POST. This setting does not affect the  
operation of the keyboard itself if a keyboard is attached  
to the system.  
(Report default)  
F1/F2 Prompt on Error  
Enables the system to halt on errors during POST,  
which allows the user to observe events that may scroll  
by unnoticed during normal POST. The user can press  
<F1> to continue or <F2> to enter the System Setup  
program.  
(Enabled default)  
CAUTION: When setting this option to Disabled,  
the system does not halt if an error occurs during  
POST. Any critical errors are displayed and logged  
in the system event log.  
Memory Settings Screen  
Option  
Description  
System Memory Size  
System Memory Type  
System Memory Speed  
Video Memory  
Displays the amount of system memory.  
Displays the type of system memory.  
Displays the system memory speed.  
Displays the amount of video memory.  
System Memory Testing  
Specifies whether system memory tests are run at system  
(Enabled default)  
boot. Options are Enabled and Disabled.  
Redundant Memory  
Specifies whether redundant memory is enabled on the  
(Disabled default)  
system. Options are Enabled and Disabled.  
Node Interleaving  
If this field is Enabled, memory interleaving is supported  
(Disabled default)  
if a symmetric memory configuration is installed.  
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Processor Settings Screen  
Option  
Description  
64-bit  
Specifies if the processor(s) support 64-bit extensions.  
Displays the processor clock speed.  
Core Speed  
Bus Speed  
Hyper Transport  
Displays the processor bus speed.  
Displays the HyperTransport link speed, and depending  
Technology (HT3 default) upon the system, this field may be read-only. HT3  
capable systems ship with HT3 by default.  
HT Assist (Enabled  
Enables or disables the HT Assist.  
default)  
CPU Virtualization  
Technology  
Enabled permits virtualization software to use the  
virtualization technology incorporated in the processor.  
(Enabled default)  
NOTE: Disable this feature if your system does not run  
virtualization software.  
DRAM Prefetcher  
Enables or disables the DRAM prefetcher.  
(Enabled default)  
Hardware Prefetch  
Training on Software  
Prefetch  
Enables or disables the Hardware prefetcher training on  
software prefetcher.  
Hardware Prefetcher  
Enables or disables the hardware prefetcher.  
(Enabled default)  
Execute Disable  
Enables or disables Execute Disable Memory Protection  
Technology.  
(Enabled default)  
Number of Cores per  
Controls the number of enabled cores in each processor.  
Processor (All default)  
C1E  
When set to Enabled, the processor(s) can switch to a  
(Disabled default)  
minimum performance state when idle.  
Processor X Family-  
Model-Stepping  
Displays the family and model number of each processor.  
A submenu displays the core speed, the amount of cache  
memory, and the number of cores of the processor(s).  
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SATA Settings Screen  
Option  
Description  
Embedded SATA  
ATA Mode enables the integrated SATA controller. Off  
(Off default)  
disables the controller.  
Port A  
Auto enables BIOS support for the device attached to  
SATA port A. Off disables BIOS support for the device.  
(Off default)  
Boot Settings Screen  
Option  
Description  
Boot Mode  
CAUTION: Switching the boot mode could prevent  
the system from booting if the operating system was  
not installed in the same boot mode.  
(BIOS default)  
If the operating system supports Unified Extensible  
Firmware Interface, you can set this option to UEFI.  
Setting this field to BIOS allows compatibility with non-  
UEFI operating systems.  
NOTE: Setting this field to UEFI disables the Boot  
Sequence, Hard-Disk Drive Sequence, and USB Flash Drive  
Emulation Type fields.  
Boot Sequence  
If Boot Mode is set to BIOS, this field tells the system  
where the operating system files needed for startup are  
located. If Boot Mode is set to UEFI, you can access the  
UEFI boot manager utility by rebooting the system and  
pressing <F11> when prompted to do so.  
Hard-Disk Drive  
Sequence  
Determines the order in which the BIOS attempts to  
boot from hard drives in the system during system  
startup.  
USB Flash Drive  
Emulation Type  
Determines the emulation type for a USB flash drive. If  
Boot Mode is set to UEFI, this field is disabled.  
Boot Sequence Retry  
If this field is enabled and the system has failed to boot,  
the system reattempts to boot after 30 seconds.  
(Disabled default)  
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Integrated Devices Screen  
Option  
Description  
Integrated SAS Controller Enables or disables the integrated SAS controller.  
(Enabled default)  
User Accessible USB Ports Enables or disables the user accessible USB ports.  
(All Ports On default)  
Options are All Ports On, Only Back Ports On, and All  
Ports Off.  
Internal USB Port  
Enables or disables the internal USB port.  
Enables or disables the internal SD card port.  
(On default)  
Internal SD Card Port  
(On default)  
Redundancy  
Enables or disables the mirror mode for Internal Dual SD  
Modules (if installed).  
(Disabled default)  
Embedded NIC1 and  
NIC2  
Enables or disables the operating system interface of the  
embedded NICs. The NICs can also be accessed through  
the system's management controller.  
(Enabled default)  
Embedded Gb NICx  
(Enabled default)  
Enables or disables the integrated NIC. Options are  
Enabled and Enabled with PXE. PXE support allows the  
system to boot from the network.  
MAC Address  
Displays the MAC address for the integrated 10/100/1000  
NIC.  
OS Watchdog Timer  
Aids recovery of the operating system, if your system  
stops responding. If set to Enabled, the operating system  
is allowed to initialize the timer.  
(Disabled default)  
Embedded Video  
Controller  
Enables/disables BIOS support for the Embedded Video  
Controller.  
(Enabled default)  
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PCI IRQ Assignments Screen  
Option  
Description  
<PCIe device>  
Use the <+> and <-> keys to manually select an IRQ  
for a given device, or select Default to allow the BIOS to  
select an IRQ value at system startup.  
Serial Communication Screen  
Option  
Description  
Serial Communication  
(On without Console  
Redirection default)  
Selects whether the serial communication devices  
(Serial Device 1 and Serial Device 2) are enabled in  
BIOS. BIOS console redirection can also be enabled and  
the port address to be used can be specified.  
Options are On without Console Redirection, On with  
Console Redirection via COM1, On with Console  
Redirection via COM2, and Off.  
Serial Port Address  
(Serial Device 1=COM1,  
Serial Device2=COM2  
default)  
Sets the serial port addresses for the two serial devices.  
NOTE: Only Serial Device 2 can be used for Serial Over  
LAN (SOL). To use console redirection by SOL, configure  
the same port address for console redirection and the  
serial device.  
External Serial Connector Specifies whether Serial Device 1, Serial Device 2, or  
Remote Access Device has access to the external serial  
(Serial Device1 default)  
connector.  
NOTE: Only Serial Device 2 can be used for Serial Over  
LAN (SOL). To use console redirection by SOL, configure  
the same port address for console redirection and the  
serial device.  
Failsafe Baud Rate  
Displays the failsafe baud rate used for console  
redirection. BIOS attempts to determine the baud rate  
automatically. This failsafe baud rate is used only if the  
attempt fails. This rate should not be adjusted.  
(115200 default)  
Remote Terminal Type  
Sets the remote console terminal type, either  
(VT 100/VT220 default)  
VT100/VT220 or ANSI.  
Redirection After Boot  
Enables or disables BIOS console redirection when the  
operating system is loaded.  
(Enabled default)  
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Power Management Screen  
Option  
Description  
Power Management  
Options are OS Control, Active Power Controller,  
Custom, or Maximum Performance. For all but the  
Custom setting, the BIOS pre-configures the power  
settings on this screen as follows:  
(Active Power Controller  
default)  
•
OS Control sets the processor power to OS DBPM, the  
fan power to Minimum Power, and the memory power  
to Maximum Performance. In this setting, all processor  
performance information is passed from the system  
BIOS to the operating system for control. The operating  
system sets the processor performance based on  
processor utilization.  
•
Active Power Controller sets the processor power to  
System DBPM, the fan power to Minimum Power, and  
the memory power to Maximum Performance. The  
BIOS sets the processor performance based on processor  
utilization.  
•
Maximum Performance sets all fields to Maximum  
Performance  
.
If you select Custom, you can configure each option  
independently.  
CPU Power and  
Performance  
Options are OS DBPM, System DBPM, Maximum  
Performance, or Minimum Power.  
Management  
Fan Power and  
Performance  
Management  
Options are Maximum Performance or Minimum Power.  
Memory Power and  
Performance  
Options are Maximum Performance, a specified  
frequency, or Minimum Power.  
Management  
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System Security Screen  
Option  
Description  
System Password  
Displays the current status of the password security  
feature and allows a new system password assignment and  
verification.  
NOTE: See Using the "Using the System Password" on  
page 67 for more information.  
Setup Password  
Restricts access to the System Setup program by using a  
setup password.  
NOTE: See "Using the System Password" on page 67 for  
more information.  
Password Status  
When Setup Password is assigned and this field is  
Locked, the system password cannot be changed or  
disabled at system start-up.  
(Unlocked default)  
See "Using the System Password" on page 67 for more  
information.  
Power Button  
If Enabled, the power button can turn the system's power  
off and on. On an ACPI-compliant operating system, the  
system performs an orderly shutdown before power is  
turned off.  
(Enabled default)  
When Disabled, the button can only turn on system  
power.  
NMI Button  
CAUTION: Use the NMI button only if directed to do  
so by qualified support personnel or by the operating  
system's documentation. Pressing this button halts  
the operating system and displays a diagnostic  
screen.  
(Disabled default)  
Enables or disables the NMI feature.  
AC Power Recovery  
Determines how the system reacts when power is  
restored. If set to Last, the system returns to the last  
power state. On turns on the system after power is  
restored. Off allows the system to remain off after power  
is restored.  
(Last default)  
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Option  
Description  
AC Power Recovery  
Delay  
Determines when the system restarts after power is  
restored. Options are Immediate, Random (a random  
value of 30 to 240 seconds), or a user-defined value of 30  
to 240 seconds.  
User Defined Delay  
The delay defined by the user.  
Exit Screen  
Press <Esc> to exit the System Setup program; the Exit screen displays:  
• Save Changes and Exit  
• Discard Changes and Exit  
• Return to Setup  
Entering the UEFI Boot Manager  
NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft  
Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and  
32-bit operating systems can only be installed from the BIOS boot mode.  
NOTE: The Boot Mode must be set to UEFI in the System Setup program to access  
the UEFI Boot Manager.  
The UEFI Boot Manager enables you to:  
•
•
Add, delete, and arrange boot options  
Access the System Setup program and BIOS-level boot options without  
rebooting  
1
Turn on or restart your system.  
2
Press <F11> after you see the following message:  
<F11> = UEFI Boot Manager  
NOTE: The system does not respond until the USB keyboard is active.  
If your operating system begins to load before you press <F11>, allow the  
system to finish booting, and then restart your system and try again.  
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Using the UEFI Boot Manager Navigation Keys  
Keys  
Action  
Up arrow  
Down arrow  
Moves to and highlights the previous field.  
Moves to and highlights the next field.  
Cycles through the settings in a field.  
Spacebar, <Enter>, <+>,  
<–>  
<Esc>  
Refreshes the UEFI Boot Manager screen, or  
returns to the UEFI Boot Manager screen from the  
other program screens.  
<F1>  
Displays the UEFI Boot Manager help file.  
UEFI Boot Manager Screen  
Option  
Description  
Continue  
The system attempts to boot to devices starting with  
the first item in the boot order. If the boot attempt fails,  
the system continues with the next item in the boot  
order until the boot is successful or no more boot  
options are found.  
<Boot options>  
Displays the list of available boot options (marked with  
asterisks). Select the boot option you wish to use and  
press Enter.  
NOTE: If you hot-add a boot device, press <ESC> to  
refresh the list of boot options.  
UEFI Boot Settings  
Enables you to add, delete, enable, or disable boot  
options; change boot order; or execute a one-time boot  
option.  
System Utilities  
Enables you to access the System Setup program,  
System Services (Unified Server Configurator [USC]),  
Diagnostics, and BIOS-level boot options.  
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UEFI Boot Settings Screen  
Option  
Description  
Add Boot Option  
Delete Boot Option  
Adds a new boot option.  
Deletes an existing boot option.  
Enable/Disable Boot  
Option  
Disables and enables a boot option in the boot option  
list.  
Change Boot Order  
Changes the order of the boot option list.  
One-Time Boot From File Sets a one-time boot option not included in the boot  
option list.  
System Utilities Screen  
Option  
Description  
System Setup  
System Services  
Accesses the System Setup program without rebooting.  
Restarts the system and access the Lifecycle Controller,  
which allows you to run utilities such as system  
diagnostics.  
BIOS Boot Manager  
Accesses the BIOS-level boot options list without  
rebooting. This option enables you to conveniently  
switch to BIOS boot mode if you need to boot to a  
device with a non-UEFI operating system, such as a  
bootable DOS media with diagnostics software.  
Reboot System  
Restarts the system.  
System and Setup Password Features  
NOTE: For a forgotten password, see "Disabling a Forgotten Password" on  
page 183.  
Your system is shipped without the system password feature enabled. Operate  
the system only with system password protection.  
CAUTION: The password features provide a basic level of security for the data on  
your system.  
CAUTION: Anyone can access the data stored on your system if the system is  
running and unattended.  
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Using the System Password  
When a system password is assigned, the system prompts for the password  
during start up.  
Assigning a System Password  
Before assigning a system password, enter the System Setup program and  
check the System Password option.  
When a system password is assigned, System Password is Enabled. If  
Password Status is Unlocked, you can change the system password. If Locked,  
you cannot change the system password. Disabling the password jumper on  
the system board sets System Password to Disabled, and you cannot change  
or enter a new system password.  
When a system password is not assigned and the password jumper on the  
system board is in the enabled position, System Password is Not Enabled and  
Password Status is Unlocked.  
To assign a system password:  
1
2
3
Verify that Password Status is Unlocked.  
Highlight the System Password option and press <Enter>.  
Type your new system password.  
You can use up to 32 characters in your password.  
As you type, placeholders appear in the field.  
The password assignment is not case-sensitive. Certain key combinations  
are invalid and if you enter one, the system beeps. To erase a character,  
press <Backspace> or the left-arrow key.  
NOTE: To escape from the field without assigning a system password, press  
<Enter> to move to another field, or press <Esc> prior to completing step 5.  
4
Press <Enter>.  
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5
6
To confirm your password, type it a second time and press <Enter>.  
System Password changes to Enabled. Exit the System Setup program and  
begin using your system.  
Either reboot the system now for the password protection to take effect or  
continue working.  
NOTE: Password protection does not take effect until the system reboots.  
Using Your System Password to Secure Your System  
NOTE: If you have assigned a setup password (see "Using the Setup Password" on  
page 69), the system accepts your setup password as an alternate system  
password.  
When Password Status is Unlocked, you have the option to leave the  
password security enabled or to disable password security.  
To leave the password security enabled:  
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Delete>.  
Type your password and press <Enter>.  
To disable the password security:  
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Delete>.  
Type your password and press <Ctrl><Enter>.  
When Password Status is Locked, type the password and press <Enter>  
when prompted at reboot.  
If an incorrect system password is entered, the system displays a message and  
prompts you to re-enter your password. You have three attempts to enter the  
correct password. After the third unsuccessful attempt, the system displays an  
error message that the system has halted and shuts down.  
Even after you shut down and restart the system, the error message continues  
to be displayed until the correct password is entered.  
NOTE: You can use the Password Status option in conjunction with the System  
Password and Setup Password options to protect your system from unauthorized  
changes.  
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Deleting or Changing an Existing System Password  
1
2
Enter the System Setup program and select the System Security  
.
Highlight Setup Password, press <Enter> to access the setup password  
window. Press <Enter> twice to clear the existing setup password.  
The setting changes to Not Enabled  
.
3
If you want to assign a new setup password, perform the steps in "Assigning  
a Setup Password" on page 69.  
Using the Setup Password  
Assigning a Setup Password  
You can assign a setup password only when the Setup Password is Not  
Enabled. To assign a setup password, highlight the Setup Password option  
and press the <+> or <–> key. The system prompts you to enter and verify  
the password.  
NOTE: The setup password can be the same as the system password. If the two  
passwords are different, the setup password can be used as an alternate system  
password. The system password cannot be used in place of the setup password.  
You can use up to 32 characters in your password.  
As you type, placeholders appear in the field.  
The password assignment is not case-sensitive. Certain key combinations are  
invalid and if you enter one, the system beeps. To erase a character, press  
<Backspace> or the left-arrow key.  
When you verify the password, the Setup Password changes to Enabled. The  
next time you enter the System Setup program, the system prompts you for  
the setup password.  
A change to the Setup Password option becomes effective immediately  
(restarting the system is not required).  
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Operating With a Setup Password Enabled  
If Setup Password is Enabled, you must enter the correct setup password  
before modifying most of the System Setup options.  
If you do not enter the correct password in three attempts, the system lets you  
view, but not modify, the System Setup screens. The following options are  
exceptions: If System Password is not Enabled and is not locked through the  
Password Status option, you can assign a system password. You cannot disable  
or change an existing system password.  
NOTE: You can use the Password Status option in conjunction with the Setup  
Password option to protect the system password from unauthorized changes.  
Deleting or Changing an Existing Setup Password  
1
2
Enter the System Setup program and select the System Security  
.
Highlight Setup Password, press <Enter> to access the setup password  
window. Press <Enter> twice to clear the existing setup password.  
The setting changes to Not Enabled  
.
3
If you want to assign a new setup password, perform the steps in "Assigning  
a Setup Password" on page 69.  
Embedded System Management  
The Lifecycle Controller is an embedded utility that enables systems  
management tasks from an embedded environment throughout the server’s  
lifecycle.  
Lifecycle Controller can be started during the boot sequence and can  
function independently of the operating system.  
NOTE: Certain platform configurations may not support the full set of features  
provided by the Lifecycle Controller.  
For more information about setting up the Lifecycle Controller, configuring  
hardware and firmware, and deploying the operating system, see the Lifecycle  
Controller documentation on the Dell Support website at  
support.dell.com/manuals.  
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iDRAC6 Configuration Utility  
The iDRAC6 Configuration Utility is a pre-boot configuration environment  
that allows you to view and set parameters for the iDRAC6 and for the  
managed server.  
The iDRAC6 Configuration Utility provides the following features:  
•
•
•
Enables fault logging and SNMP alerting  
Provides access to system event log and sensor status  
Functions independently of the system’s operating system  
In addition the iDRAC6 Configuration Utility enables you to:  
•
Configure, enable, or disable the iDRAC6 local area network through the  
dedicated iDRAC6 Enterprise card port or the embedded NIC1.  
•
•
•
•
Enable or disable IPMI over LAN  
Enable a LAN Platform Event Trap (PET) destination  
Attach or detach the Virtual Media devices  
Change the administrative user name and password and manage user  
privileges  
•
•
View System Event Log (SEL) messages or clear messages from the log  
Reset iDRAC6 settings to default  
For additional information on using iDRAC6, see the documentation for  
iDRAC6 and systems management applications.  
Entering the iDRAC6 Configuration Utility  
1
2
Turn on or restart your system.  
Press <Ctrl><E> when prompted during POST.  
If your operating system begins to load before you press <Ctrl><E>,  
allow the system to finish booting, and then restart your system and try  
again.  
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Installing System Components  
Recommended Tools  
You may need the following items to perform the procedures in this section:  
•
•
•
•
Key to the system keylock  
#1 and #2 Phillips screwdrivers  
T8 and T10 Torx drivers  
Wrist grounding strap  
Inside the System  
WARNING: Whenever you need to lift the system, get others to assist you. To  
avoid injury, do not attempt to lift the system by yourself.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
NOTE: It is recommended that you always use a static mat and static strap while  
working on components in the interior of the system.  
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Figure 3-1. Inside the System  
1
3
5
7
9
cooling shroud  
2
4
6
8
power supply bays (2)  
expansion card riser 1  
memory modules (8 to 32)  
control panel  
expansion card riser 2  
heat sinks (2 or 4)  
hard drives (up to 6)  
optical drive (optional)  
10 SD module  
11 cooling fan assembly  
12 cooling fans (6)  
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Front Bezel (Optional)  
Removing the Front Bezel  
1
2
3
4
Unlock the keylock at the left end of the bezel.  
Lift up the release latch next to the keylock.  
Rotate the left end of the bezel away from the front panel.  
Unhook the right end of the bezel and pull the bezel away from  
the system. See Figure 3-2.  
Figure 3-2. Removing and Installing the Front Bezel  
3
2
1
3
release latch  
front bezel  
2
key lock  
Installing the Front Bezel  
1
2
3
Hook the right end of the bezel onto the chassis.  
Fit the free end of the bezel onto the chassis.  
Secure the bezel with the keylock. See Figure 3-2.  
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Opening and Closing the System  
WARNING: Whenever you need to lift the system, get others to assist you. To  
avoid injury, do not attempt to lift the system by yourself.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
NOTE: It is recommended that you always use a static mat and static strap while  
working on components in the interior of the system.  
Opening the System  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
2
Rotate the latch release lock counter clockwise to the unlocked position.  
See Figure 3-3.  
3
4
Lift the latch and slide the cover toward the back of the system.  
Grasp the cover on both sides and lift the cover away from the system. See  
Figure 3-3.  
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Figure 3-3. Opening and Closing the System  
1
3
latch  
2
latch release lock  
cover  
Closing the System  
1
Place the cover onto the chassis and offset it slightly toward the back of the  
system, so that the slots on the sides of the cover fit into the corresponding  
hooks on the sides of the chassis. See Figure 3-3.  
NOTE: To close the system properly, ensure that the tabs on the cooling  
shroud are seated in the slots on the chassis. See Figure 3-9.  
2
3
4
5
Slide the cover toward the front of the chassis till it snaps in position.  
Push down the latch to secure the cover into the closed position.  
Rotate the latch release lock in a clockwise direction to secure the cover.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
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Hard Drives  
All drives connect to the system board through the SAS/SATA backplane  
board mounted on the front-chassis assembly. Hard drives are supplied in  
hot-swappable drive carriers that fit in the hard-drive bays.  
CAUTION: Before attempting to remove or install a drive while the system is  
running, see the documentation for the SAS controller card to ensure that the host  
adapter is configured correctly to support hot-swap drive removal and installation.  
CAUTION: Do not turn off or reboot your system while the drive is being formatted.  
Doing so can cause a drive failure.  
NOTE: Use only drives that have been tested and approved for use with the  
SAS/SATA backplane board.  
When you format a hard drive, allow enough time for the formatting to be  
completed. Be aware that high-capacity hard drives can take a number of  
hours to format.  
Removing a Hard-Drive Blank  
CAUTION: To maintain proper system cooling, all empty hard-drive bays must  
have drive blanks installed.  
1
2
If installed, remove the front bezel. See "Removing the Front Bezel" on  
page 75.  
Grasp the front of the hard-drive blank, press the release button and slide  
the blank out until it is free of the drive bay. See Figure 3-4.  
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Figure 3-4. Removing and Installing a Hard-Drive Blank  
1
2
1
hard-drive blank  
2
release button  
Installing a Hard-Drive Blank  
1
2
3
If installed, remove the front bezel. See "Removing the Front Bezel" on  
page 75.  
Insert the drive blank into the drive bay until the release button clicks into  
place.  
If applicable, replace the front bezel. See "Installing the Front Bezel" on  
page 75.  
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Removing a Hard-Drive Carrier  
CAUTION: Ensure that your operating system supports hot-swap drive  
installation. See the documentation supplied with the operating system.  
1
2
If installed, remove the front bezel. See "Removing the Front Bezel" on  
page 75.  
From the management software, prepare the drive for removal. Wait until  
the hard-drive indicators on the drive carrier signal that the drive can be  
removed safely. See your controller documentation for information about  
hot-swap drive removal.  
If the drive has been online, the green activity/fault indicator flashes as  
the drive is powered down. When the drive indicators are off, the drive is  
ready for removal.  
3
4
Press the release button on the front of the hard-drive carrier and open  
the handle.  
The hard-drive carrier handle opens.  
Slide the hard-drive carrier out until it is free of the drive bay. See  
Figure 3-5  
.
CAUTION: To maintain proper system cooling, all empty hard-drive bays must  
have drive blanks installed.  
5
6
Insert a drive blank in the empty drive bay. See "Installing a Hard-Drive  
Blank" on page 79.  
If applicable, replace the front bezel. See "Installing the Front Bezel" on  
page 75.  
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Figure 3-5. Removing and Installing a Hard-Drive Carrier  
1
2
3
1
3
release button  
2
hard-drive carrier  
hard-drive carrier handle  
Installing a Hard-Drive Carrier  
CAUTION: Use only hard drives that have been tested and approved for use with  
the SAS/SATA backplane.  
CAUTION: When installing a hard drive, ensure that the adjacent drives are fully  
installed. Inserting a hard-drive carrier and attempting to lock its handle next to a  
partially installed carrier can damage the partially installed carrier's shield spring  
and make it unusable.  
CAUTION: Ensure that your operating system supports hot-swap drive  
installation. See the documentation supplied with your operating system.  
1
2
3
4
5
If installed, remove the front bezel. See "Removing the Front Bezel" on  
page 75.  
If a drive blank is present in the bay, remove it. See "Removing a Hard-  
Drive Blank" on page 78.  
Press the release button on the front of the hard-drive carrier and open the  
handle.  
Insert the hard-drive carrier into the drive bay until the carrier contacts the  
backplane.  
Close the hard-drive carrier handle to lock the drive in place.  
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Removing a Hard Drive From a Hard-Drive Carrier  
Remove the screws from the slide rails on the hard-drive carrier and separate  
the hard drive from the carrier. See Figure 3-6  
.
Figure 3-6. Removing and Installing a Hot-Swap Hard Drive Into a Hard-Drive Carrier  
1
4
2
3
1
3
hard drive  
2
4
hard-drive carrier  
screws (4)  
SAS/SATA screw hole  
Installing a Hard Drive Into a Hard-Drive Carrier  
1
2
3
Insert the hard drive into the hard-drive carrier with the connector end  
of the drive at the rear. See Figure 3-6  
.
Align the screw holes on the hard drive with the back set of holes on the  
hard-drive carrier.  
Attach the four screws to secure the hard drive to the hard-drive carrier.  
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Optical Drive  
Your system is provided with an optional slimline SATA DVD-ROM or DVD+/-  
RW optical drive.  
NOTE: DVD devices are data only.  
Removing an Optical Drive  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
If installed, remove the front bezel. See "Removing the Front Bezel" on  
page 75.  
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet.  
3
4
Open the system. See "Opening the System" on page 76.  
Disconnect the power/data cable from the back of the drive.  
Note the routing of the power/data cable inside the system as you remove  
them from the system board and the drive. Route these cables properly  
when you replace them to prevent them from being pinched or crimped.  
For more information, see "Front-Chassis Assembly" on page 90.  
5
To remove the drive, press down and push the blue release tab toward the  
front of the system. See Figure 3-7.  
6
7
8
9
Slide the optical drive out of the system until it is free of the drive bay.  
If you are not installing a new optical drive, install the optical drive insert.  
Close the system. See "Closing the System" on page 77.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
10 If applicable, replace the front bezel. See "Installing the Front Bezel" on  
page 75.  
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Figure 3-7. Removing and Installing the Optical Drive  
1
2
3
1
3
power/data cable  
optical drive  
2
release tab  
Installing an Optical Drive  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
If installed, remove the front bezel. See "Removing the Front Bezel" on  
page 75.  
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet.  
3
4
Open the system. See "Opening the System" on page 76.  
Slide the optical drive into the optical drive bay until the blue release tab  
snaps into place. See Figure 3-7.  
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5
Connect the power/data cable to the back of the drive and to the system  
board.  
Route the cable properly inside the system to prevent it from being  
pinched or crimped. For more information, see "Front-Chassis Assembly"  
on page 90.  
6
7
Close the system. See "Closing the System" on page 77.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
8
If applicable, replace the front bezel. See "Installing the Front Bezel" on  
page 75.  
Power Supplies  
Your system supports two hot-swappable 1100 W power supplies.  
If two power supplies are installed, the second power supply provides, power  
redundancy. In a redundant mode, the system distributes the power load  
across both power supplies to maximize efficiency. When a power supply is  
removed with the system powered on, the full power load is picked up by the  
second power supply. Table 3-1 lists the power supply redundancy modes.  
Table 3-1. Power Supply Redundancy Modes  
Number of Power Supplies Redundancy Mode  
System Configuration  
1
1+0  
Nonredundant  
configuration  
2
1+1  
Redundant configuration  
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Removing a Power Supply  
CAUTION: The system requires one power supply for normal operation. On  
power-redundant systems, remove and replace only one power supply at a time in  
a system that is powered on.  
1
2
Disconnect the power cable from the power source.  
Disconnect the power cable from the power supply and remove the Velcro  
straps that bundle and secure the system cables.  
NOTE: You may have to unlatch and lift the optional cable management arm if  
it interferes with power-supply removal. For information about the cable  
management arm, see the system’s rack documentation.  
3
Press the release latch and pull the power supply out to release it from the  
power distribution board and clear the chassis.  
If you are permanently removing the power supply, you must install a  
power supply blank to ensure proper system cooling. See "Installing the  
Power Supply Blank" on page 87.  
Figure 3-8. Removing and Installing a Power Supply  
1
2
3
1
3
power supply  
release latch  
2
velcro strap  
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Installing a Power Supply  
1
Verify that the power supplies are the same type and have the same  
maximum output power.  
NOTE: The maximum output power (shown in watts) is listed on the power  
supply label.  
2
3
If applicable, remove the power supply blank. See "Removing the Power  
Supply Blank" on page 87.  
Slide the new power supply into the chassis until the power supply is fully  
seated and the release latch snaps into place. See Figure 3-8.  
NOTE: If you unlatched the cable management arm in step 1 of the previous  
procedure, relatch it. For information about the cable management arm, see  
the system’s rack documentation.  
4
Connect the power cable to the power supply and plug the cable into a  
power outlet.  
CAUTION: When connecting the power cable, secure the cable with the Velcro  
strap.  
NOTE: When installing, hot-swapping, or hot-adding a new power supply in a  
system, allow several seconds for the system to recognize the power supply and  
determine its status. The power-supply status indicator turns green to signify that  
the power supply is functioning properly.  
Removing the Power Supply Blank  
If you are installing a power supply, remove the power supply blank by pulling  
outward on the blank.  
CAUTION: To ensure proper system cooling, the power supply blank must be  
installed in power supply bay PS2 in a non-redundant configuration. Remove the  
power supply blank only if you are installing a second power supply.  
Installing the Power Supply Blank  
NOTE: Install the power supply blank only in power supply bay 2.  
To install the power supply blank, align the blank with the power supply bay  
and insert the blank into the chassis until it clicks into place.  
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Cooling Shroud  
The cooling shroud covers the memory modules and provides air flow to the  
system.  
Removing the Cooling Shroud  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
CAUTION: Never operate your system with the cooling shroud removed. The  
system may get overheated quickly, resulting in shutdown and loss of data.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
4
Open the system. See "Opening and Closing the System" on page 76.  
Remove the RAID battery from the battery carrier. See Figure 3-9.  
Hold the touch points and gently lift the cooling shroud away from the  
system. See Figure 3-9.  
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Figure 3-9. Removing and Installing the Cooling Shroud  
1
2
3
4
1
3
cooling shroud  
shroud tabs (6)  
2
4
RAID battery carrier  
touch points (2)  
Installing the Cooling Shroud  
NOTE: For proper alignment of the cooling shroud in the system, ensure that the  
cables inside the system are routed along the chassis wall. See Figure 3-10.  
1
2
3
Lower the cooling shroud into the system and align the cooling shroud  
tabs with the slots on the system. See Figure 3-9.  
Insert the RAID battery into the battery carrier in the cooling shroud. See  
"Installing the RAID Battery" on page 119.  
Close the system. See "Opening and Closing the System" on page 76.  
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Front-Chassis Assembly  
The front-chassis assembly consists of the hard drives, SAS/SATA backplane,  
optical drive, control panel assembly, and the front panel display. The front-  
chassis assembly is mounted on the chassis walls with a sliding rail system.  
To slide the front-chassis assembly away from the chassis:  
1
2
If installed, remove the front bezel. See "Removing the Front Bezel" on  
page 75.  
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 76.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 88.  
CAUTION: To prevent the memory modules from being damaged, ensure that all  
cables connected to the front-chassis assembly are free of obstructions.  
5
6
If required, free the power/data cables from the chassis walls.  
If required, remove the SAS cables connected to the backplane. See  
Figure 3-10.  
7
Press the release tabs inward and slide the assembly forward and away from  
the chassis. See Figure 3-10.  
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Figure 3-10. Sliding the Front-Chassis Assembly  
5
4
3
2
1
7
6
8
1
3
5
7
front-chassis assembly  
USB cable  
2
4
6
8
control panel cable  
SAS backplane power cable  
release tabs (2)  
cable clamp  
SATA cable  
SAS cables (2)  
To slide the front-chassis assembly back into the locked position:  
1
2
Slide the assembly inside until it snaps into position.  
NOTE: For proper system cooling, ensure that the cables inside the system do  
not obstruct airflow.  
Route the SAS and SATA cables along the chassis wall. See Figure 3-10.  
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Route the SAS backplane/USB/optical drive power cables through the  
cable clamp. Route the control panel cable through the cable clamp and  
then along the chassis wall. See Figure 3-10.  
CAUTION: To prevent the memory modules from being damaged, ensure that all  
cables connected to the front-chassis assembly are free of obstructions.  
4
5
If applicable, connect the SAS cables to the SAS backplane.  
Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 89.  
6
7
Close the system. See "Closing the System" on page 77.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
8
If applicable, replace the front bezel. See "Installing the Front Bezel" on  
page 75.  
System Memory  
Your system supports ECC DDR3 registered DIMMs (RDIMMs) and  
unbuffered registered DIMMs (UDIMMs). Quad-rank DIMMs of 1066 MHz  
and single- and dual-rank DIMMs of 1333 MHz are also supported. RDIMMs  
of capacities 2 GB, 4 GB, and 8 GB are supported for a total of up to 256 GB.  
The system consists of 32 memory sockets split into four sets of eight sockets;  
one set for each processor. Each eight-memory socket set is further organized  
into four DDR3 memory channels. The first socket of each DDR3 memory  
channel is marked with a white release lever.  
Each channel supports up to two single-, dual-, or quad-rank RDIMMs or two  
UDIMMs. The interface uses either 2 GB, 4 GB, or 8 GB RDIMMs and 1 GB,  
2 GB, or 8 GB UDIMMs.  
The following features are available with respect to memory:  
•
Each processor has four DDR3 channels that support speeds up to 1333  
MHz.  
•
•
•
•
•
UDIMMs and RDIMMs cannot be mixed.  
Quad-Rank DIMM types support speeds up to 1066 MHz.  
Your system may support online memory sparing.  
Mixing of memory sizes and ranks is allowed for flexibility.  
Up to 256 GB of memory (with 32 8 GB RDIMMs)  
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General Memory Module Installation Guidelines  
To ensure optimal performance of your system, observe the following general  
guidelines when configuring your system memory:  
NOTE: Memory configurations that fail to observe these guidelines can prevent  
your system from starting and producing any video output.  
•
•
•
•
DIMMs must be populated in matched pairs for each processor (for  
example, A1/A2, A3/A4). Single DIMM operation is not supported.  
All processor memory channels must be populated identically (same  
speed, size, and type).  
The memory configuration for each processor must be identical for  
optimal performance.  
Memory modules must be installed beginning with socket A1 or A2 for  
processor 1, B1 or B2 for processor 2, and C1 or C2 for processor 3, D1 or  
D2 for processor 4.  
•
•
•
In case of mixed-rank population, first populate the DIMM with the  
highest number of ranks (in sockets with white release levers).  
If memory modules with different speeds are installed, they operate at the  
speed of the slowest installed memory module(s).  
If online sparing is enabled, identical DIMMs must be installed in the  
same slots across each channel.  
The system supports advanced ECC, memory interleaving, and online  
sparing. For information on memory configurations, see Table 3-2 and  
Table 3-3.  
Memory Sparing Support  
Memory sparing is supported in systems that have one of the fully populated  
memory configurations shown in Table 3-2 and Table 3-3. The memory  
sparing feature must be enabled in the Memory Settings screen of the System  
Setup program. See "Using the System Setup Program and UEFI Boot  
Manager" on page 53.  
NOTE: The memory sparing and node interleaving features cannot be used at the  
same time. To use memory sparing, you must disable the Node Interleaving option  
in the System Setup program.  
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To support memory sparing, all eight DIMM sockets of each CPU must be  
populated. When enabled, memory sparing allocates and reserves one rank of  
memory from the installed DIMMs and is large enough to act as spare  
memory in the event of a memory rank failure where the contents of the  
failed rank is copied to the spared rank.  
Table 3-2. Memory Configurations (Two Processors)  
NOTE: DIMMs A1–A8 are assigned to processor 1, DIMMs B1–B8 are assigned to  
processor 2, and so on.  
Processors  
1
2
8
8
8
8
1
2
2
RDIMM  
UDIMM  
RDIMM  
UDIMM  
x8  
x8  
x8  
x8  
A1,A2,A3,A4  
A1,A2,A3,A4  
A1,A2,A3,A4  
B1,B2, B3,B4  
B1,B2, B3,B4  
B1,B2, B3,B4  
16  
16  
32  
16 2  
16 2  
16 4  
A1,A2,A3,A4,A5,A6, B1,B2,B3,B4,B5,B6,  
A7,A8  
B7,B8  
32  
64  
96  
RDIMM  
RDIMM  
x8  
x4  
x4  
x4  
A1, A2, A3, A4,  
A5,A6,A7,A8  
B1,B2,B3,B4,B5,B6,  
B7,B8  
A1,A2,A3,A4,A5,A6, B1,B2,B3,B4,B5,B6,  
A7,A8 B7,B8  
a
16 8 and 4 RDIMM  
A1,A2,A3,A4,A5,A6, B1,B2,B3,B4,B5,B6,  
A7,A8 B7,B8  
128 16 8  
RDIMM  
A1,A2,A3,A4,A5,A6, B1,B2,B3,B4,B5,B6,  
A7,A8 B7,B8  
a. Eight 8 GB DIMMS are populated in slots A1–A8 and eight 4 GB DIMMS are populated in slots  
B1–B8.  
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Table 3-3. Memory Configurations (Four Processors)  
Processors  
1
2
3
4
16  
16  
32  
32  
64  
16  
16  
16  
16  
32  
1
1
2
2
2
UDIMM x8 A1,A2,A3, B1,B2,B3, C1,C2,  
A4 B4 C3,C4  
D1,D2,  
D3,D4  
RDIMM x8 A1,A2,A3, B1,B2,B3, C1,C2,  
A4 B4 C3,C4  
D1,D2,  
D3,D4  
UDIMM x8 A1,A2,A3, B1,B2,B3, C1,C2,  
A4 B4 C3,C4  
D1,D2,  
D3,D4  
RDIMM x8 A1,A2,A3, B1,B2,B3, C1,C2,  
A4 B4 C3,C4  
D1,D2,  
D3,D4  
UDIMM x8 A1,A2,A2 B1,B2,B3, C1,C2,  
3,A4,A5,A B4, B5, C3,C4,  
6,A7,A8 B6, B7, B8 C5, C6,  
C7, C8  
D1,D2,  
D3,D4,  
D5, D6,  
D7, D8  
64  
32  
2
RDIMM x8 A1,A5,A2, B1,B5,B2, C1,C5,  
D1,D5,  
A6,A3,A7, B6,B3,B7, C2,C6,C D2,D6,  
A4,A8 B4,B8 3,C7,C4, D3,D7,  
C8  
D4,D8  
64  
96  
16  
4
RDIMM x4 A1,A2,A3, B1,B2,  
A4 B3,B4  
C1,C2,  
C3,C4  
D1,D2,  
D3,D4  
a
32 4 and 2 RDIMM x4 A1,A5,  
A2,A6,A3, B6,B3,B7, C2,C6,  
A7,A4,A8 B4,B8 C3,C7,  
C4,C8  
B1,B5,B2, C1,C5,  
D1,D5,  
D2,D6,  
D3,D7,  
D4,D8  
128 32  
4
RDIMM x4 A1,A5,A2, B1,B5,B2, C1,C5,  
A6,A3,A7, B6,B3,B7, C2,C6,  
A4,A8 B4,B8 C3,C7,  
C4,C8  
D1,D5  
,D2,D6,  
D3,D7,  
D4,D8  
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Table 3-3. Memory Configurations (Four Processors) (continued)  
Processors  
1
2
3
4
b
160 32 8 and 2 RDIMM x4 A1,A5,A2, B1,B5,B2, C1,C5,  
A6,A3,A7, B6,B3,B7, C2,C6,  
A4,A8 B4,B8 C3,C7,  
C4,C8  
D1,D5,  
D2,D6,  
D3,D7,  
D4,D8  
c
192 32 8 and 4 RDIMM x4 A1,A5,A2, B1,B5,B2, C1,C5,  
A6,A3,A7, B6,B3,B7, C2,C6,  
A4,A8 B4,B8 C3,C7,  
C4,C8  
D1,D5,  
D2,D6,  
D3,D7,  
D4,D8  
256 32  
8
RDIMM x4 A1,A5,A2, B1,B5,B2, C1,C5,  
A6,A3,A7, B6,B3,B7, C2,C6,  
A4,A8 B4,B8 C3,C7,  
C4,C8  
D1,D5,  
D2,D6,  
D3,D7,  
D4,D8  
a. Eight 4 GB DIMMS are populated in slots A1–A8, eight 4 GB DIMMS are populated in slots  
B1–B8, eight 2 GB DIMMS are populated in slots C1–C8, and eight 2 GB DIMMS are populated in  
slots D1–D8.  
b. Eight 8 GB DIMMS are populated in slots A1–A8, eight 8 GB DIMMS are populated in slots  
B1–B8, eight 2 GB DIMMS are populated in slots C1–C8, and eight 2 GB DIMMS are populated in  
slots D1–D8.  
c. Eight 8 GB DIMMS are populated in slots A1–A8, eight 8 GB DIMMS are populated in slots  
B1–B8, eight 4 GB DIMMS are populated in slots C1–C8, and eight 4 GB DIMMS are populated in  
slots D1–D8.  
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Installing Memory Modules  
WARNING: The memory modules are hot to touch for some time after the system  
has been powered down. Allow time for the memory modules to cool before  
handling them. Handle the memory modules by the card edges. Avoid touching the  
components on the memory module and the connectors.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
If installed, remove the front bezel. See "Removing the Front Bezel" on  
page 75.  
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 76.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 88.  
5
6
If applicable, slide the front-chassis assembly away from the chassis. See  
"Front-Chassis Assembly" on page 90.  
Press down on the ejectors on each end of the socket until the memory-  
module blank pops out of the socket. See Figure 3-11.  
NOTE: Ensure that you retain any removed memory-module blanks for  
future use.  
CAUTION: Handle each memory module only on either card edge, making sure  
not to touch the memory module components or connectors.  
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Figure 3-11. Installing and Removing a Memory Module  
1
2
3
1
3
memory module  
alignment key  
2
memory module socket ejectors (2)  
7
Align the memory module's edge connector with the alignment key of the  
memory module socket, and insert the memory module in the socket.  
NOTE: The memory module socket has an alignment key that allows you to  
install the memory module in the socket in only one way.  
8
9
Press down on the memory module with your thumbs to lock the memory  
module into the socket.  
When the memory module is properly seated in the socket, the ejectors on  
the memory module socket align with the ejectors on the other sockets  
that have memory modules installed.  
Repeat step 6 through step 8 of this procedure to install the remaining  
memory modules. See Table 3-2.  
10 If applicable, slide the front-chassis assembly back into the chassis. See  
"Front-Chassis Assembly" on page 90.  
11 Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 89.  
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12 Close the system. See "Closing the System" on page 77.  
13 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
14 If applicable, replace the front bezel. See "Installing the Front Bezel" on  
page 75.  
15 Power on the system, press <F2> to enter the System Setup program, and  
check the System Memory setting on the main System Setup screen.  
The system should have already changed the value to reflect the newly  
installed memory.  
16 If the value is incorrect, one or more of the memory modules may not be  
installed properly. Repeat step 3 through step 15 of this procedure,  
checking to ensure that the memory modules are firmly seated in their  
sockets.  
17 Run the system memory test in the system diagnostics. See "Running the  
Embedded System Diagnostics" on page 172.  
Removing Memory Modules  
WARNING: The memory modules are hot to touch for some time after the system  
has been powered down. Allow time for the memory modules to cool before  
handling them. Handle the memory modules by the card edges and avoid touching  
the components on the memory module.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
CAUTION: To ensure proper system cooling, memory-module blanks must be  
installed in any memory socket that is not occupied. Remove memory-module  
blanks only if you intend to install memory modules in those sockets.  
1
2
3
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
If installed, remove the front bezel. See "Removing the Front Bezel" on  
page 75.  
Open the system. See "Opening the System" on page 76.  
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CAUTION: Handle each memory module only on either card edge, making sure  
not to touch the memory module components or connectors.  
4
5
6
7
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 88.  
If applicable, slide the front-chassis assembly away from the chassis. See  
"Front-Chassis Assembly" on page 90.  
Press down and out on the ejectors on each end of the socket until the  
memory module pops out of the socket. See Figure 3-11.  
Lift out the memory module.  
NOTE: If you are not replacing the memory module, insert a memory module  
blank in the socket.  
8
9
If applicable, slide the front-chassis assembly back into the chassis. See  
"Front-Chassis Assembly" on page 90.  
Close the system. See "Closing the System" on page 77.  
10 If applicable, replace the front bezel. See "Installing the Front Bezel" on  
page 75.  
11 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
Cooling Fans  
Your system contains six hot-swappable fans mounted in a fan assembly and  
provides cooling for the processors, expansion cards, and memory modules.  
NOTE: In the event of a problem with a particular fan, the fan number is referenced  
by the system’s management software, allowing you to easily identify and replace  
the proper fan by noting the fan numbers on the cooling fan assembly.  
Removing a Cooling Fan  
WARNING: Opening or removing the system cover when the system is on may  
expose you to a risk of electric shock. Exercise utmost care while removing or  
installing cooling fans.  
WARNING: Allow time for the fan to stop spinning after removing it from the  
system.  
WARNING: Do not attempt to operate the system without the cooling fans.  
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CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
NOTE: The procedure for removing each individual fan module is the same.  
1
2
Open the system. See "Opening the System" on page 76.  
Press the release tab and lift the fan out of the cooling fan assembly. See  
Figure 3-12.  
Figure 3-12. Removing and Installing a Cooling Fan  
1
2
3
1
3
fan assembly  
fan module  
2
release tab  
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Installing a Cooling Fan  
WARNING: Opening or removing the system cover when the system is on may  
expose you to a risk of electric shock. Exercise utmost care while removing or  
installing cooling fans.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
3
Align the connector on the fan with the connector on the system board.  
See Figure 6-1.  
Lower the fan into the cooling fan assembly until the release tab snaps into  
place. See Figure 3-12.  
Close the system. See "Closing the System" on page 77.  
Removing the Cooling Fan Assembly  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet.  
2
3
Open the system. See "Opening the System" on page 76.  
Lift the blue release levers to release the cooling fan assembly from the  
chassis. See Figure 3-13.  
4
Grasp the blue release levers and lift the cooling fan assembly out of the  
system. See Figure 3-13.  
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Figure 3-13. Removing and Installing the Cooling Fan Assembly  
1
2
3
1
3
release levers (2)  
slots (2)  
2
fan assembly  
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Installing the Cooling Fan Assembly  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Orient the cooling fan assembly as shown in Figure 3-1.  
Align the slots on the sides of the cooling fan assembly with the tabs on  
the chassis. See Figure 3-13.  
3
Insert the cooling fan assembly into the system and lower the blue release  
levers to lock it in place.  
4
5
Close the system. See "Closing the System" on page 77.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
Internal USB Memory Key  
An optional USB memory key installed inside your system can be used as a  
boot device, security key, or mass storage device. The USB connector must be  
enabled by the Internal USB Port option in the Integrated Devices screen of  
the System Setup program.  
To boot from the USB memory key, configure the USB memory key with a  
boot image and then specify the USB memory key in the boot sequence in the  
System Setup program.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 76.  
Locate the USB connector on the control panel board. See Figure 3-29.  
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4
5
6
Insert the USB memory key into the USB connector. See Figure 3-14.  
Close the system. See "Closing the System" on page 77.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
7
Enter the System Setup program and verify that the USB key has been  
detected by the system. See "Using the System Setup Program and UEFI  
Boot Manager" on page 53.  
Figure 3-14. Removing and Installing a USB Memory Key  
1
2
1
USB memory key connector  
2
USB memory key  
Internal NIC Hardware Key  
Any additional future functionalities for the system’s integrated NICs are  
enabled by installing an optional NIC hardware key in the iSCSI KEY socket  
on the system board. See Figure 6-1.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
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1
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet.  
2
3
4
Open the system. See "Opening the System" on page 76.  
Locate the ISCSI KEY connector on the system board. See Figure 6-1.  
Insert the NIC hardware key into the connector on the board. See  
Figure 3-15.  
Figure 3-15. Removing and Installing a NIC Hardware Key  
1
2
1
NIC hardware key  
2
ISCSI KEY connector  
5
Close the system. See "Closing the System" on page 77.  
6
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
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Expansion Cards and Expansion-Card Risers  
Expansion Card Installation Guidelines  
Your system supports up to six Generation 2 PCIe expansion cards using  
connectors on the system board and two expansion-card risers. To locate the  
expansion-card connectors on the system board, see Figure 6-1 and to locate  
the expansion-card connectors on the expansion-card risers, see Figure 6-4 and  
Figure 6-5.  
The following are the slot configurations on the risers and the system board:  
•
Riser 1  
–
–
Slot 1: x8 link expansion slot (24.13 cm [9.5"] length)  
Slot 2: x4 link expansion slot (low-profile 24.13 cm [9.5"] maximum  
length, with a standard height bracket)  
•
System Board  
–
–
Slot 3: x8 link expansion slot (low-profile 24.13 cm [9.5"] length)  
Slot 4: x8 link expansion slot (low-profile 24.13 cm [9.5"] length)  
•
Riser 2  
–
–
Slot 5: x8 link expansion slot (24.13 cm [9.5"] length)  
Slot 6: x8 link expansion slot (24.13 cm [9.5"] length)  
NOTE: The length specified above is of the expansion cards.  
NOTE: Ensure that both riser 1 and riser 2 are installed in the system before you  
turn the system on.  
CAUTION: To ensure proper cooling, only two out of the six expansion cards can  
have a power consumption greater than 15 W (up to 25 W maximum), not including  
the integrated storage controller.  
Table 3-4 provides a guide for installing expansion cards to ensure proper  
cooling and mechanical fit. The expansion cards with the highest priority  
should be installed first using the slot priority indicated. All other expansion  
cards should be installed in card priority and slot priority order.  
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Table 3-4. Expansion Card Installation Priority  
Card  
Priority  
Card Type  
Slot  
Priority  
Max Allowed  
1
PERC H800  
6,5  
2
2
PERC 6/E  
6,5  
2
3
SAS 5/E  
6,5  
2
4
10 Gb NICs  
6,5,1,2  
6,5,1,2  
6,5,1,2  
6,5,1,2  
6,5,1,2  
2,1,6,5  
2,1,6,5  
2,1,6,5  
2,1,6,5,3,4  
2
5
Converged Network Adapters (CNA)  
8G Fiber Channel (single port)  
6 Gbps SAS HBA  
2
6
4
7
2
8
8G Fiber Channel (dual port)  
4G Fibre Channel (single port)  
4G Fibre Channel (dual port)  
SCSI HBA  
2
9
2–4  
2–4  
2
10  
11  
12  
1 Gb NICs  
2–4  
Installing an Expansion Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Unpack the expansion card and prepare it for installation.  
For instructions, see the documentation accompanying the card.  
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 76.  
Locate the expansion-card connector on the system board/riser. See  
Figure 6-1 and Figure 3-16.  
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5
Lift the expansion-card latch and remove the filler bracket. See  
Figure 3-16.  
NOTE: To install an expansion card in the expansion-card connector on the  
system board, go to step 7.  
6
7
8
Holding the card by its edges, position the card so that the card-edge  
connector aligns with the expansion-card connector.  
Insert the card-edge connector firmly into the expansion-card connector  
until the card is fully seated.  
Replace the expansion-card latch. See Figure 3-16.  
Figure 3-16. Installing and Removing an Expansion Card  
1
2
3
1
3
expansion-card latch  
2
expansion card  
expansion-card connector  
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9
If applicable, connect the cables to the expansion card.  
10 Replace the expansion-card latch.  
11 Close the system. See "Closing the System" on page 77.  
12 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
13 Install any device drivers required for the card as described in the  
documentation for the card.  
Removing an Expansion Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
4
5
Open the system. See "Opening the System" on page 76.  
If applicable, disconnect all cables from the card.  
Lift the expansion-card latch. See Figure 3-16.  
Grasp the expansion card by its edges, and carefully remove it from the  
expansion-card connector.  
6
7
If you are removing the card permanently, install a metal filler bracket over  
the empty expansion card slot on the chassis.  
Replace the expansion-card latch.  
NOTE: You must install a filler bracket over an empty expansion slot to  
maintain Federal Communications Commission (FCC) certification of the  
system. The brackets also keep dust and dirt out of the system and aid in  
proper cooling and airflow inside the system.  
8
9
Close the system. See "Closing the System" on page 77.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
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Removing Expansion-Card Riser 1  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 76.  
If installed, remove the expansion card(s) from the expansion-card slot(s).  
See "Removing an Expansion Card" on page 110.  
4
5
If installed, remove the storage controller card. See "Removing the  
Integrated Storage Controller Card" on page 115.  
To remove the expansion-card riser, press the blue tab on the riser and lift  
the expansion-card riser from the connector on the system board. See  
Figure 3-17.  
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Figure 3-17. Installing and Removing Expansion-Card Riser 1  
3
2
1
4
5
8
7
6
1
3
5
7
expansion-card riser 1  
expansion-card slot 2  
riser guide pin  
2
4
6
8
expansion-card slot 1  
integrated storage controller card slot  
connector on system board  
blue tab  
riser guide  
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Installing Expansion-Card Riser 1  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Align the expansion-card riser with the slot on the riser guide and the riser  
guide pin on the system board. See Figure 3-17.  
NOTE: If the riser guide is in a horizontal position, rotate it to upright position.  
See Figure 3-17.  
2
3
4
Lower the expansion-card riser into place until the expansion-card riser  
connector is fully seated.  
If applicable, replace the storage controller card. See "Installing the  
Integrated Storage Controller Card" on page 117.  
If applicable, replace the expansion card(s). See "Installing an Expansion  
Card" on page 108 on page 72.  
5
6
Close the system. See "Closing the System" on page 77.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
Removing Expansion-Card Riser 2  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 76.  
If installed, remove the expansion card from the expansion-card slot. See  
"Removing an Expansion Card" on page 110.  
4
To remove the expansion-card riser, lift the expansion-card riser from the  
connector on the system board. See Figure 3-18.  
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Figure 3-18. Installing and Removing Expansion-Card Riser 2  
3
2
1
4
5
6
1
3
5
expansion-card riser 2  
slot on chassis  
2
4
6
expansion-card slot 5  
expansion-card slot 6  
riser guide pins (2)  
riser 2 connector on system board  
Installing Expansion-Card Riser 2  
1
2
3
Align the expansion-card riser with the riser guide pins on the system  
board and the slot on the chassis. See Figure 3-17.  
Lower the expansion-card riser into place until the expansion-card riser  
connector is fully seated.  
If applicable, replace the expansion card(s). See "Installing an Expansion  
Card" on page 108 on page 72.  
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4
5
Close the system. See "Closing the System" on page 77.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
Integrated Storage Controller Card  
Your system includes a dedicated expansion-card slot on expansion-card  
riser 1 for an integrated controller card that provides the integrated storage  
subsystem for your system’s internal hard drives. The controller supports SAS  
and SATA hard drives and also enables you to set up the hard drives in RAID  
configurations as supported by the version of the storage controller included  
with your system.  
Removing the Integrated Storage Controller Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 76.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 88.  
4
Remove the cooling fan assembly. See "Removing the Cooling Fan  
Assembly" on page 102.  
5
6
Disconnect the cables connected to the card. See Figure 3-19.  
Bend both the alignment guides outward and pull the storage controller  
card out of the connector. See Figure 3-19.  
7
Close the system. See "Closing the System" on page 77.  
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Figure 3-19. Removing and Installing the Integrated Storage Controller Card  
1
2
3
6
5
4
1
3
5
expansion card riser 1  
SAS data cables (2)  
alignment guides (2)  
2
4
6
SAS data cable connectors (2)  
integrated storage controller card  
integrated storage controller card connector  
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Installing the Integrated Storage Controller Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 76.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 88.  
4
5
6
Remove the cooling fan assembly. See "Removing the Cooling Fan  
Assembly" on page 102.  
Hold the card by its edges and angle it between the alignment guides on  
riser 1 until it is fully seated. See Figure 3-1.  
Connect the SAS data cables to the integrated storage controller card. See  
Figure 3-19.  
NOTE: Ensure that you connect the cable according to the connector labels  
on the cable. The cable does not function properly if reversed.  
7
8
If applicable, connect the RAID battery cable. See Figure 3-20.  
Route the SAS data cable through the channel on the inner side of the  
chassis.  
9
Attach the cable labeled "SAS A" to SAS A connector on the backplane,  
and attach the cable labeled "SAS B" to SAS B connector on the backplane.  
See Figure 3-19.  
10 Replace the cooling fan assembly. See "Installing the Cooling Fan  
Assembly" on page 104.  
11 Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 89.  
12 Close the system. See "Closing the System" on page 77.  
13 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
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RAID Battery (Optional)  
The information in this section applies only to systems with the optional  
PERC cards without an integral battery backup unit.  
Removing a RAID Battery  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 76.  
Remove the cooling fan assembly. See "Removing the Cooling Fan  
Assembly" on page 102.  
4
5
6
Press the tab on the RAID battery cable connector and pull the cable out  
of the connector on the storage controller card.  
Free the RAID battery cable from the slot in the battery carrier. See  
Figure 3-20.  
Lift the RAID battery out of the battery carrier.  
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Figure 3-20. Removing and Installing the RAID Battery  
1
2
3
4
5
1
3
5
RAID battery carrier  
RAID battery cable  
cooling shroud  
2
4
RAID battery  
RAID battery carrier slot  
Installing the RAID Battery  
1
Insert the RAID battery into the battery carrier in the cooling shroud.  
See Figure 3-20.  
2
Route the RAID battery cable along the chassis wall and through the slot  
in the battery carrier.  
3
4
Tuck any cable slack into the area in front of the battery carrier slot.  
Connect the battery cable to the connector on the integrated storage  
controller card.  
5
Replace the cooling fan assembly. See "Installing the Cooling Fan  
Assembly" on page 104.  
6
7
Close the system. See "Closing the System" on page 77.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
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iDRAC6 Enterprise Card (Optional)  
Removing an iDRAC6 Enterprise Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
If applicable, disconnect the Ethernet cable from the iDRAC6 Enterprise  
Card connector on the system back panel. See Figure 1-3.  
3
4
Open the system. See "Opening the System" on page 76.  
Remove the VFlash media card (if installed) from the iDRAC6 Enterprise  
Card. See "Removing a VFlash Media Card" on page 122.  
5
Pull back slightly on the two tabs at the front edge of the card and gently  
lift the front edge of the card off the retention standoffs. See Figure 3-21.  
As the card releases from the standoffs, the connector under the card  
disengages from the system board connector.  
6
Slide the card away from the back of the system until the RJ-45 connector  
is clear of the back panel and then lift the card out of the system.  
7
8
Close the system. See "Closing the System" on page 77.  
Reconnect the system and peripherals to its electrical outlet, and turn  
them on.  
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Figure 3-21. Installing and Removing an iDRAC6 Enterprise Card (Optional)  
1
2
3
4
6
5
1
3
5
iDRAC6 enterprise card  
VFlash SD card  
2
4
6
VFlash media slot  
retention standoff posts (2)  
iDRAC6 enterprise card connector  
retention standoff tabs (2)  
Installing an iDRAC6 Enterprise Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
Open the system. See "Opening the System" on page 76.  
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3
4
Remove the plastic filler plug for the iDRAC6 Enterprise port from the  
system back panel. See Figure 1-3.  
Align the front edge of the card with the two plastic retention standoffs  
next to the iDRAC6 connector on the system board, and lower the card  
into place. See Figure 3-21 and Figure 6-1.  
When the front of the card is fully seated, the plastic standoffs snap over  
the edge of the card.  
5
If applicable, connect the Ethernet cable from the iDRAC6 Enterprise  
Card connector on the system back panel. See Figure 1-3.  
6
7
Close the system. See "Closing the System" on page 77.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
8
Enter the iDRAC6 configuration utility and set up the Ethernet mode. See  
"iDRAC6 Configuration Utility" on page 71.  
VFlash Media (Optional)  
The VFlash media card is a Secure Digital (SD) card that plugs into the  
optional iDRAC6 Enterprise card at the back corner of the system.  
Removing a VFlash Media Card  
To remove the VFlash media, push inward on the card to release it, and pull  
the card from the card slot.  
Installing a VFlash Media Card  
1
Locate the VFlash media slot at the back corner of the system. See  
Figure 1-3.  
2
With the label side facing up, insert the contact-pin end of the SD card  
into the card slot on the module.  
NOTE: The slot is keyed to ensure correct insertion of the card.  
3
Press inward on the card to lock it into the slot.  
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Internal Dual SD Module (Optional)  
Removing the Internal Dual SD Module  
When the Redundancy option is set to Mirror Mode in the Integrated  
Devices screen of the system setup program, the information is replicated  
from one SD card to another. See "Integrated Devices Screen" on page 60.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 76.  
If installed, remove the SD cards from the internal dual SD module. See  
Figure 3-1.  
4
5
Disconnect the cable from the internal dual SD module. See Figure 3-22.  
Lift the latch securing the internal dual SD module to the front-chassis  
assembly and lift the module out of the assembly. See Figure 3-22.  
6
7
Close the system. See "Closing the System" on page 77.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
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Figure 3-22. Removing and Installing the Internal Dual SD Module  
1
1
3
5
7
hooks (2)  
2
4
6
SD card slot 2  
SD card slot 1  
cable connector  
internal dual SD module  
latch  
power cable  
Installing the Internal Dual SD Module  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
Open the system. See "Opening the System" on page 76.  
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3
4
Position the module so the tabs on the underside of the tray fit into the  
hooks on the front-chassis assembly, then lower the opposite edge of the  
card into place. See Figure 3-1 and Figure 3-22.  
Connect the internal dual SD module cable to the connector on the  
control panel board.  
5
6
Close the system. See "Closing the System" on page 77.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
Processors  
Removing a Processor  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Prior to upgrading your system, download the latest system BIOS version  
from support.dell.com and follow the instructions included in the  
compressed download file to install the update on your system  
.
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet. When disconnected from AC power,  
press and hold the power button for three seconds to fully drain the system  
of stored power prior to removing the cover.  
3
4
Open the system. See "Opening the System" on page 76.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 88.  
5
6
If applicable, slide the front chassis assembly.  
If applicable, remove the cooling fan assembly. See "Removing the Cooling  
Fan Assembly" on page 102.  
WARNING: The heat sink and processor are hot to touch for some time after the  
system has been powered down. Allow the heat sink and processor to cool before  
handling them.  
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CAUTION: Never remove the heat sink from a processor unless you intend to  
remove the processor. The heat sink is necessary to maintain proper thermal  
conditions.  
7
8
Using a #2 Phillips screwdriver, loosen the heat-sink retention screws. See  
Figure 3-23.  
Gently lift the heat sink off the processor and keep it aside with the  
thermal grease side facing up.  
Figure 3-23. Removing and Installing the Heat Sink  
1
2
1
heat sink  
2
slot on system board  
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CAUTION: The processor is held in its socket under strong pressure. Be aware  
that the release lever can spring up suddenly if not firmly grasped.  
9
Position your thumb firmly over the processor socket-release lever and  
release the lever from the locked position by pushing down and pulling out  
from under the tab. Rotate the lever 90 degrees upward until the processor  
is released from the socket. See Figure 3-24.  
10 Rotate the processor shield upward and out of the way. See Figure 3-24.  
Figure 3-24. Removing and Installing a Processor  
1
2
6
4
3
5
1
3
5
processor  
2
4
6
notches in processor  
processor shield  
pin 1 indicators (2)  
ZIF socket  
socket release lever  
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Figure 3-25. Removing and Installing a Processor Blank  
2
1
1
release lever  
2
processor blank  
CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing  
the processor. Bending the pins can permanently damage the system board.  
11 Carefully, lift the processor out of the socket and leave the release lever up  
so that the socket is ready for the new processor.  
After removing the processor, place it in an antistatic container for reuse,  
return, or temporary storage. Do not touch the bottom of the processor.  
Touch only the side edges of the processor.  
If you are permanently removing the processor, you must install a processor  
blank in the processor socket to protect the pins of the processor socket.  
See Figure 3-25. Installing a processor blank is similar to installing a  
processor. See "Installing a Processor" on page 129.  
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Installing a Processor  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
If you are adding a third and fourth processor for the first time, remove the  
processor blank from the vacant processor sockets. Removing the blank is  
similar to removing a processor. See "Removing a Processor" on page 125.  
Remove the processor from the packing material by the processor’s edges  
only. Do not touch the bottom of the processor. Handle the processor  
carefully with your fingers on the side edges. Place your free hand beneath  
the processor when you are moving it to the system to prevent dropping it  
on the floor.  
3
4
Locate the pin 1 indicator on the system board socket.  
Locate the pin 1 indicator on the top of the processor. The pin 1 indicator  
is shown as a triangle on the top of the processor. See Figure 3-24.  
CAUTION: Positioning the processor incorrectly can permanently damage the  
system board or the processor. Be careful not to bend the pins in the socket.  
5
Place the processor over the socket with each pin 1 aligned with the pin  
guide on the processor socket. See Figure 3-24.  
CAUTION: Do not use force to seat the processor. When the processor is  
positioned correctly, it engages easily into the socket.  
6
7
Align the notches in the  
socket. See Figure 3-24.  
processor with the socket keys on the ZIF  
Install the processor in the socket. Keep the processor in level (see  
Figure 3-24) and insert it straight down into the socket. Allow the  
processor to float on the pins, allowing the processor shield to hold it in  
place.  
8
9
Verify that the processor is properly aligned and seated.  
Close the processor shield. See Figure 3-24.  
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10  
Rotate the socket-release lever down until it snaps into place. See  
Figure 3-24  
.
NOTE: Your kit may contain a replacement heat sink if you are installing a  
processor that consumes additional power. The new heat sink may not appear  
different than the original one; however, it has improved thermal dissipation  
specifications and must be used.  
11 Using a clean lint-free cloth, remove the thermal grease from the heat sink.  
CAUTION: Applying too much thermal grease can result in excess grease coming  
in contact with and contaminating the processor socket.  
12 Keeping the heat sink pin aligned with the slot on the system board,  
place the heat sink on the processor. See Figure 3-23  
.
13 Using a #2 Phillips screwdriver, tighten the two heat-sink retention  
screws. See Figure 3-23  
.
14 If applicable, replace the cooling fan assembly. See "Installing the Cooling  
Fan Assembly" on page 104.  
15 Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 89.  
16 If applicable, slide the front chassis assembly back. See "Front-Chassis  
Assembly" on page 90.  
17 Close the system. See "Closing the System" on page 77.  
18 Reconnect your system and peripherals to their electrical outlets, and turn  
on the system.  
19 Press <F2> to enter the System Setup program, and check that the processor  
information matches the new system configuration. See "Entering the  
System Setup Program" on page 54.  
20 Run the system diagnostics to verify that the new processor operates  
correctly.  
For information about running the diagnostics, see "Running the  
Embedded System Diagnostics" on page 172.  
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System Battery  
Replacing the System Battery  
WARNING: There is a danger of a new battery exploding if it is incorrectly  
installed. Replace the battery only with the same or equivalent type recommended  
by the manufacturer. See your safety information for additional information.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
Open the system. See "Opening the System" on page 76.  
Figure 3-26. Replacing the System Battery  
2
1
3
1
3
positive side of battery connector  
negative side of battery connector  
2
system battery  
3
Locate the battery socket. See Figure 6-1.  
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4
If installed, remove the integrated storage controller card. See "Removing  
the Integrated Storage Controller Card" on page 115.  
CAUTION: To avoid damage to the battery connector, you must firmly support the  
connector while installing or removing a battery.  
5
6
7
8
9
To remove the battery, support the battery connector by pressing down  
firmly on the positive side of the connector.  
Lift the battery out of the securing tabs at the negative side of the  
connector.  
To install a new system battery, support the battery connector by pressing  
down firmly on the positive side of the connector.  
Hold the battery with the "+" facing up and slide it under the securing  
tabs at the positive side of the connector.  
Press the battery straight down into the connector until it snaps into place.  
10 If applicable, replace the integrated storage controller card. "Installing the  
Integrated Storage Controller Card" on page 117.  
11 Close the system. See "Closing the System" on page 77.  
12 Reconnect the system to the electrical outlet and turn the system on,  
including any attached peripherals.  
13 Enter the System Setup program to confirm that the battery is operating  
properly. See "Using the System Setup Program and UEFI Boot Manager"  
on page 53.  
14 Enter the correct time and date in the System Setup program's Time and  
Date fields.  
15 Exit the System Setup program.  
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SAS Backplane  
Removing the SAS Backplane  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
3
If installed, remove the front bezel  
page 75.  
.
See "Removing the Front Bezel" on  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
Open the system. See "Opening the System" on page 76.  
CAUTION: To prevent damage to the drives and backplane, you must remove the  
hard drives from the system before removing the backplane.  
CAUTION: You must note the number of each hard drive and temporarily label  
them before removal so that you can replace them in the same locations.  
4
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 88.  
5
6
Remove all hard drives. See "Removing a Hard-Drive Carrier" on page 80.  
Disconnect the SAS data cable(s) and power cable from the backplane.  
See Figure 3-27.  
7
8
Push the blue release tabs in the direction of the arrows and slide the  
backplane upwards.  
Pull the backplane away from the system until the securing slots on the  
backplane are free from the tabs on the front-chassis assembly.  
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Figure 3-27. Removing and Installing a SAS Backplane  
1
2
3
4
5
1
3
5
power cable  
SAS A cable  
release tabs (2)  
2
4
SAS backplane  
SAS B cable  
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Installing the SAS Backplane  
1
Align the slots on the SAS backplane with the tabs on the front-chassis  
assembly.  
2
3
Slide down the SAS backplane until the blue release tabs snap into place.  
Connect the SAS data cable(s) and power cable to the backplane. See  
Figure 3-27.  
4
5
6
Install the hard drives in their original locations. See "Installing a Hard-  
Drive Carrier" on page 81.  
If required, route the power/data cables along the chassis wall. See "Front-  
Chassis Assembly" on page 90.  
Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 89.  
7
8
Close the system. See "Closing the System" on page 77.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
9
If applicable, replace the front bezel. See "Installing the Front Bezel" on  
page 75.  
Power Distribution Board  
Removing the Power Distribution Board  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
3
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
Remove the power supplies from the system. See "Removing a Power  
Supply" on page 86.  
Open the system. See "Opening the System" on page 76.  
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4
Remove the cooling fan assembly. See "Removing the Cooling Fan  
Assembly" on page 102.  
5
6
If applicable, remove the cables on the power distribution board.  
Separate the system board and the I/O board to disengage the  
interconnect between the power distribution board and the I/O board:  
a
b
Slightly lift the tab on the high-speed connector to free the release  
levers. See Figure 3-30.  
Push the release levers at an angle of 90 degrees away from the  
connector to separate the system board and the power distribution  
board from the I/O board. See Figure 3-30.  
7
8
Press the release tab in the direction of the arrow and slide the board  
upwards. See Figure 3-28.  
Pull the power distribution board up until the securing slots on the board  
are free from the tabs on the chassis. See Figure 3-28.  
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Figure 3-28. Removing and Installing the Power Distribution Board  
2
1
3
5
4
1
3
5
power distribution board  
securing slot  
2
4
release tab  
power cable  
power distribution board connector  
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Replacing the Power Distribution Board  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Unpack the new power distribution board assembly.  
Align the securing slots on the power distribution board with the tabs on  
the chassis.  
3
4
Pull the release tab slightly to the back of the system and slide the board  
down till it snaps into place. See Figure 3-28.  
Connect the system board and the I/O board to engage the interconnect  
between the power distribution board and the I/O board:  
a
b
Align the guide pins on one half of the connector with the slots on the  
other half of the connector. See Figure 3-30.  
Push the release levers inward until they lock into position. See  
Figure 3-30.  
5
6
Connect the cable to the power distribution board.  
Replace the cooling fan assembly. See "Installing the Cooling Fan  
Assembly" on page 104.  
7
Replace the power supplies in the system. See "Installing a Power Supply"  
on page 87.  
8
9
Close the system. See "Closing the System" on page 77.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
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Control Panel Assembly  
Removing the Control Panel Display Module  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
If installed, remove the front bezel. See "Removing the Front Bezel" on  
page 75.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 76.  
Disconnect the display module cable from the control panel board.  
See Figure 3-29.  
NOTE: Using a small screwdriver or a knife raise the edges of the cable  
socket and release the cable clamp.  
5
Using a knife or a small flat-blade screwdriver, insert the blade beneath the  
front panel of the display and slide the blade across the bottom to lift the  
panel outward. See Figure 3-29.  
6
7
Bend the panel upward to access to the mounting screws.  
Using a T10 Torx driver, remove the two screws that secure the display  
module to the system.  
8
Remove the display module from the chassis cutout.  
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Installing the Control Panel Display Module  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Insert the display module into the chassis cutout and secure the module  
with the two Torx screws. See Figure 3-29.  
2
3
Attach the replacement panel to the front of the display module.  
Connect the display module cable to the control panel board.  
See Figure 3-29.  
NOTE: Ensure that you release the cable clamp before connecting the cable  
and then latch the clamp after connecting the cable.  
4
5
Close the system. See "Closing the System" on page 77.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
6
If applicable, replace the front bezel. See "Installing the Front Bezel" on  
page 75.  
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Figure 3-29. Removing and Installing the Control Panel Display Module  
2
1
3
4
5
6
7
1
3
5
7
T8 Torx screw  
2
4
6
T10 Torx screws (3)  
control panel cable  
control panel board  
display module cable  
power cable  
display module  
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Removing the Control Panel Board  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 76.  
Disconnect the cables connected to the control panel board.  
See Figure 3-29.  
NOTE: Ensure that you release the cable clamp before connecting the cable  
and then latch the clamp after connecting the cable.  
NOTE: Note the routing of the cables on the side on the system as you remove  
them from the control panel board. You must route these cables properly  
when you replace them to prevent them from being pinched or crimped.  
4
5
6
7
If applicable, remove the USB memory key. See "Internal USB Memory  
Key" on page 104.  
Using a T10 Torx driver, remove the three screws that secure the control  
panel board to the front-chassis assembly. See Figure 3-29.  
Using a T8 Torx driver, remove the screw that secures the control panel  
board on the front of the system. See Figure 3-29.  
Slide the control panel assembly toward the back of the system and take it  
out.  
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Installing the Control Panel Board  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
3
4
5
Align the screw holes on the control panel board with the holes on the  
front-chassis assembly.  
Using a T10 Torx driver, replace the three screws that secure the control  
panel board to the front-chassis assembly. See Figure 3-29.  
Using a T8 Torx driver, replace the screw that secures the control panel  
board on the front of the system. See Figure 3-29.  
If applicable, replace the USB memory key. See "Internal USB Memory  
Key" on page 104.  
Connect all the cables to the control panel board.  
NOTE: Ensure that you release the cable clamp before connecting the cable  
and then latch the clamp after connecting the cable.  
6
If required, route the power/data cables along the chassis wall. See "Front-  
Chassis Assembly" on page 90.  
7
8
Close the system. See "Closing the System" on page 77.  
If applicable, replace the front bezel. See "Installing the Front Bezel" on  
page 75.  
9
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
System Board Assembly  
The system board assembly is divided into two boards, which are  
interconnected by a high-speed connector.  
•
•
Processor board—It has the connectors for the memory modules, power  
supplies, and processors.  
I/O board—It has the connectors for expansion-card risers and expansion  
cards.  
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Removing the System Board Assembly  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
CAUTION: If you are using the Trusted Program Module (TPM) with an encryption  
key, you may be prompted to create a recovery key during program or system  
setup. Be sure to create and safely store this recovery key. If you replace this  
system board, you must supply the recovery key when you restart your system or  
program before you can access the encrypted data on your hard drives.  
NOTE: You can remove or replace the processor board without removing the I/O  
board.  
1
2
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
If installed, remove the front bezel. See "Removing the Front Bezel" on  
page 75.  
3
4
Open the system. See "Opening the System" on page 76.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 88.  
5
Slide the front-chassis assembly away from the system. See "Front-Chassis  
Assembly" on page 90.  
6
7
Remove the cable clamp. See Figure 3-10.  
Remove the memory modules. See "Removing Memory Modules" on  
page 99.  
8
Remove the cooling fan assembly. See "Removing the Cooling Fan  
Assembly" on page 102.  
WARNING: The heat sink is hot to touch for some time after the system has been  
powered down. Make sure that you do not touch the heat sink(s) while removing  
the I/O board or the processor board.  
9
Remove the heat sinks, processor blanks, and processors. See "Removing a  
Processor" on page 125.  
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10 If you are removing the I/O board, remove all expansion cards and the  
integrated storage controller card. See "Removing an Expansion Card" on  
page 110, and "Removing the Integrated Storage Controller Card" on  
page 115.  
11 If you are removing the I/O board, remove the expansion card risers.  
See "Removing Expansion-Card Riser 1" on page 111 and "Removing  
Expansion-Card Riser 2" on page 113.  
12 If applicable, remove the NIC hardware key from the I/O board.  
See "Internal NIC Hardware Key" on page 105.  
13 Disconnect the cables from the system board assembly, SAS backplane,  
control panel board, the optical drive, and other components.  
14 Lift the tab on the high speed connector to free the release levers.  
See Figure 3-30.  
15 Push the release levers at an angle of 90 degrees away from the connector  
to separate the processor board from the I/O board. See Figure 3-30.  
16 Push the processor board toward the front of the system to free the guide  
pins on one half of the connector from the slots on the other half of the  
connector.  
NOTE: The power distribution board connector disengages from the processor  
board when the processor board is separated from the I/O board.  
CAUTION: Do not lift the system board assembly by grasping a memory module,  
processor, or other components.  
17 Hold the processor board by the handle and the board edge  
(see Figure 3-30). Angle the processor board out toward the back of the  
system and lift the board out of the chassis.  
18 To remove the I/O board, pull the release pin and slide the I/O board  
toward the front of the system. Carefully lift the I/O board out of the  
chassis.  
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Figure 3-30. Removing and Installing the System Board Assembly  
1
2
3
4
5
6
9
8
7
1
3
5
7
9
power distribution board  
I/O board  
2
4
6
8
release pin  
tab  
high-speed connector  
release levers (2)  
handle  
guide pins (2)  
processor board  
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Installing the System Board Assembly  
1
2
3
4
5
Unpack the new system board assembly. If the I/O board was not removed  
go to step 5.  
Grasp the I/O board by its edge and the release pin and lower it into  
the chassis.  
Position the I/O board to the bottom of the chassis until it lays  
completely flat.  
Slide the I/O board toward the back of the system, inserting the connectors  
into the cutouts on the chassis back panel.  
Holding by the handle and the board edge of the processor board  
(see Figure 3-30), lower the processor board into the chassis. Lower the  
processor board to the bottom of the chassis until it lays completely flat.  
6
Rotate the levers outward 90 degrees and slide the processor board  
backward so that the guide pins on one half of the high-speed connector  
engages with the slots on the other half of the connector. See Figure 3-30.  
7
8
9
Push the release levers inward until they lock into position.  
See Figure 3-30.  
Replace the processors and heat sinks on the new processor board.  
See "Installing a Processor" on page 129.  
Replace the memory modules. See "Installing Memory Modules" on  
page 97.  
10 Replace the cable clamp. See Figure 3-10.  
11 Replace the cooling fan assembly. See "Installing the Cooling Fan  
Assembly" on page 104.  
12 If applicable, replace the NIC hardware key on the I/O board. See "Internal  
NIC Hardware Key" on page 105.  
13 If applicable, replace the expansion card risers. See "Installing Expansion-  
Card Riser 1" on page 113 and "Installing Expansion-Card Riser 2" on  
page 114.  
14 If applicable, replace all expansion cards and the integrated storage  
controller card. See "Installing an Expansion Card" on page 108 and  
"Installing the Integrated Storage Controller Card" on page 117.  
15 Slide the front-chassis assembly back into the system. See "Front-Chassis  
Assembly" on page 90.  
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16 Connect the cables to the system board assembly, SAS backplane, control  
panel board, and the optical drive.  
17 Route the power/data cables along the chassis wall. See "Front-Chassis  
Assembly" on page 90.  
18 Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 89.  
19 Close the system. See "Closing the System" on page 77.  
20 If applicable, replace the front bezel. See "Installing the Front Bezel" on  
page 75.  
21 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
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Troubleshooting Your System  
Safety First—For You and Your System  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
Troubleshooting System Startup Failure  
If your system halts during startup prior to video output or LCD messaging,  
especially after installing an operating system or reconfiguring your system’s  
hardware, check for the following conditions:  
•
If you boot the system to the BIOS boot mode after installing an operating  
system from the UEFI Boot Manager, the system will hang. The reverse is  
also true. You must boot to the same boot mode in which you installed the  
operating system. See "Using the System Setup Program and UEFI Boot  
Manager" on page 53.  
•
Invalid memory configurations could cause the system to halt at startup  
without any video output. See "System Memory" on page 92.  
For all other startup issues, note the LCD panel messages and any system  
messages that appear onscreen. For more information, see "LCD Status  
Messages" on page 22 and "System Messages" on page 38.  
Troubleshooting External Connections  
Ensure that all external cables are securely attached to the external  
connectors on your system before troubleshooting any external devices. See  
Figure 1-1 and Figure 1-3 for the front- and back-panel connectors on your  
system.  
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Troubleshooting the Video Subsystem  
1
2
3
Check the system and power connections to the monitor.  
Check the video interface cabling from the system to the monitor.  
If two monitors are attached to the system, disconnect one monitor. The  
system supports only one monitor attached to either the front or rear video  
connector.  
4
If the problem persists, see "Getting Help" on page 185.  
Troubleshooting a USB Device  
1
other USB devices, go to step 2.  
Use the following steps to troubleshoot a USB keyboard and/or mouse. For  
a
b
Disconnect the keyboard and mouse cables from the system briefly  
and reconnect them.  
Connect the keyboard and mouse to the USB port(s) on the opposite  
side of the system.  
If the problem is resolved, restart the system, enter the System Setup  
program, and check if the nonfunctioning USB ports are enabled.  
c
Replace the keyboard/mouse with another working keyboard/mouse.  
If the problem is resolved, replace the faulty keyboard/mouse.  
If the problem is not resolved, proceed to the next step to begin  
troubleshooting the other USB devices attached to the system.  
2
3
Power down all attached USB devices and disconnect them from the  
system.  
Restart the system and, if your keyboard is functioning, enter the system  
setup program. Verify that all USB ports are enabled. See "Integrated  
Devices Screen" on page 60.  
If your keyboard is not functioning, you can also use remote access. If the  
system is not accessible, see "Disabling a Forgotten Password" on page 183  
for instructions on setting the NVRAM_CLR jumper inside your system  
and restoring the BIOS to the default settings.  
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4
5
Reconnect and power on each USB device one at a time.  
If a device causes the same problem, power down the device, replace the  
USB cable, and power up the device.  
If the problem persists, replace the device.  
If all troubleshooting fails, see "Getting Help" on page 185.  
Troubleshooting a Serial I/O Device  
1
port.  
Turn off the system and any peripheral devices connected to the serial  
2
Swap the serial interface cable with a cable in good condition, and turn on  
the system and the serial device.  
If the problem is resolved, replace the interface cable.  
3
4
Turn off the system and the serial device, and swap the device with a  
comparable device.  
Turn on the system and the serial device.  
If the problem is resolved, replace the serial device.  
If the problem persists, see "Getting Help" on page 185.  
Troubleshooting a NIC  
1
2
3
Run the appropriate online diagnostic test. See "Using Online Diagnostics"  
on page 171.  
Restart the system and check for any system messages pertaining to the  
NIC controller.  
Check the appropriate indicator on the NIC connector. See "NIC Indicator  
Codes" on page 20.  
•
•
If the link indicator does not light, check all cable connections.  
If the activity indicator does not light, the network driver files might  
be damaged or missing.  
Remove and reinstall the drivers if applicable. See the NIC's  
documentation.  
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•
•
Change the autonegotiation setting, if possible.  
Use another connector on the switch or hub.  
If you are using a NIC card instead of an integrated NIC, see the  
documentation for the NIC card.  
4
5
6
Ensure that the appropriate drivers are installed and the protocols are  
bound. See the NIC's documentation.  
Enter the System Setup program and confirm that the NIC ports are  
enabled. See "Integrated Devices Screen" on page 60.  
Ensure that the NICs, hubs, and switches on the network are all set to the  
same data transmission speed and duplex mode. See the documentation  
for each network device.  
7
Ensure that all network cables are of the proper type and do not exceed the  
maximum length.  
If all troubleshooting fails, see "Getting Help" on page 185.  
Troubleshooting a Wet System  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 76.  
Disassemble components from the system. See "Installing System  
Components" on page 73.  
•
•
•
•
•
Hard drives  
Cooling shroud  
Cooling fan assembly  
SD cards  
USB memory key  
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•
•
•
•
•
•
•
NIC hardware key  
Internal dual SD module  
Expansion cards and both expansion-card risers  
Integrated storage controller  
iDRAC6 Enterprise card  
Power supplies  
Processors and heat sinks  
4
5
6
7
Let the system dry thoroughly for at least 24 hours.  
Reinstall the components you removed in step 3.  
Close the system. See "Closing the System" on page 77.  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the system does not start properly, see "Getting Help" on page 185.  
8
Run the appropriate online diagnostic test. See "Using Online Diagnostics"  
on page 171.  
If the tests fail, see "Getting Help" on page 185.  
Troubleshooting a Damaged System  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 76.  
Ensure that the following components are properly installed:  
•
•
•
Hard drives  
Cooling fan assembly  
SD cards  
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•
•
•
•
•
•
•
•
USB memory key  
NIC hardware key  
Internal Dual SD Module  
Expansion cards and both expansion-card risers  
Integrated storage controller  
iDRAC6 Enterprise card  
Power supplies  
Processors and heat sinks  
4
5
6
Ensure that all cables are properly connected.  
Close the system. See "Closing the System" on page 77.  
Run the system board tests in the system diagnostics. See "Running the  
Embedded System Diagnostics" on page 172.  
If the tests fail, see "Getting Help" on page 185  
.
Troubleshooting the System Battery  
NOTE: If the system is turned off for long periods of time (for weeks or months), the  
NVRAM may lose its system configuration information. This situation is caused by a  
defective battery.  
1
2
Re-enter the time and date through the System Setup program. See "Using  
the System Setup Program and UEFI Boot Manager" on page 53.  
Turn off the system and disconnect it from the electrical outlet for at least  
one hour.  
3
4
Reconnect the system to the electrical outlet and turn on the system.  
Enter the System Setup program.  
If the date and time are not correct in the System Setup program, replace  
the battery. See "Replacing the System Battery" on page 132.  
NOTE: Some software may cause the system time to speed up or slow down. If the  
system seems to operate normally except for the time kept in the System Setup  
program, the problem may be caused by software rather than by a defective  
battery.  
If the problem is not resolved by replacing the battery, see "Getting Help"  
on page 185.  
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Troubleshooting Power Supplies  
CAUTION: At least one power supply must be installed for the system to operate.  
Operating the system with only one power supply installed for extended periods of  
time can cause the system to overheat.  
1
2
Identify the faulty power supply by the power supply's fault indicator. See  
"Power Indicator Codes" on page 21.  
Reseat the power supply by removing and reinstalling it. See "Removing a  
Power Supply" on page 85 and "Installing a Power Supply" on page 87.  
NOTE: After installing a power supply, allow several seconds for the system  
to recognize the power supply and to determine if it is working properly. The  
power indicator turns green to signify that the power supply is functioning  
properly.  
If the problem persists, replace the faulty power supply.  
If the problem persists, see "Getting Help" on page 185.  
3
Troubleshooting System Cooling Problems  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
Ensure that none of the following conditions exist:  
•
System cover, cooling shroud, drive blank, memory-module blank, power-  
supply blank, or PCIe slot filler bracket is removed.  
•
Ambient temperature is too high. See your Getting Started Guide for your  
system’s operating temperature requirements.  
•
•
•
External airflow is obstructed.  
Cables inside the system obstruct airflow.  
An individual cooling fan is removed or has failed. See"Troubleshooting a  
Fan" on page 158.  
•
The expansion card installation guidelines have not been followed. See  
"Expansion Card Installation Guidelines" on page 107.  
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Troubleshooting a Fan  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Open the system. See "Opening the System" on page 76.  
CAUTION: The cooling fans are hot-swappable. To maintain proper cooling while  
the system is on, only replace one fan at a time.  
2
3
Locate the faulty fan indicated by the LCD panel or the diagnostic  
software.  
Remove and reseat the fan. See "Removing a Cooling Fan" on page 101  
and "Installing a Cooling Fan" on page 103.  
NOTE: Wait at least 30 seconds for the system to recognize the fan and  
determine whether it is working properly.  
4
If the problem is not resolved, install a new fan. See "Removing a Cooling  
Fan" on page 101 and "Installing a Cooling Fan" on page 103.  
If the replacement fan is working properly, close the system. See "Closing  
the System" on page 77.  
If the replacement fan does not operate, see "Getting Help" on page 185  
.
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Troubleshooting System Memory  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
NOTE: Invalid memory configurations can cause your system to halt at startup  
without video output. See "General Memory Module Installation Guidelines" on  
page 93 and verify that your memory configuration complies with all applicable  
guidelines.  
1
If the system is operational, run the appropriate online diagnostic test. See  
"Using Online Diagnostics" on page 171.  
If diagnostics indicates a fault, follow the corrective actions provided by  
the diagnostic program.  
2
3
If the system is not operational, turn off the system and attached  
peripherals, and unplug the system from the power source. Wait at least 10  
seconds and then reconnect the system to power.  
Turn on the system and attached peripherals and note the messages on the  
screen.  
Go to step 16 if an error message appears indicating a fault with a specific  
memory module.  
4
Enter the System Setup program and check the system memory setting.  
See "Memory Settings Screen" on page 57. Make any changes to the  
memory settings, if needed.  
If the memory settings match the installed memory but a problem is still  
indicated, go to step 16.  
5
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
6
7
Open the system. See "Opening the System" on page 76.  
If applicable, slide the front chassis assembly. See "Front-Chassis  
Assembly" on page 90.  
8
If applicable, remove the cooling shroud. See "Removing the Cooling  
Shroud" on page 88.  
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9
Check the memory channels and ensure that they are populated correctly.  
See "General Memory Module Installation Guidelines" on page 93.  
10 Reseat the memory modules in their sockets. See "Installing Memory  
Modules" on page 98.  
11 If applicable, replace the cooling shroud. See "Installing the Cooling  
Shroud" on page 89.  
12 If applicable, slide the front chassis back. See "Front-Chassis Assembly" on  
page 90.  
13 Close the system. See "Closing the System" on page 77.  
14 Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals.  
15 Enter the System Setup program and check the system memory setting.  
See "Memory Settings Screen" on page 57.  
If the problem is not resolved, proceed with the next step.  
16 If a diagnostic test or error message indicates a specific memory module as  
faulty, swap or replace the module.  
17 Open the system. See "Opening the System" on page 76.  
18 If applicable, move the front chassis assembly. See "Front-Chassis  
Assembly" on page 90.  
19 If applicable, remove the cooling shroud. See "Removing the Cooling  
Shroud" on page 88.  
20 To troubleshoot an unspecified faulty memory module, replace the  
memory module in the first DIMM socket with a module of the same type  
and capacity. See "Installing Memory Modules" on page 98.  
21 If applicable, replace the cooling shroud. See "Installing the Cooling  
Shroud" on page 89.  
22 If applicable, slide the front chassis back. See "Front-Chassis Assembly" on  
page 90.  
23 Close the system. See "Closing the System" on page 77.  
24 Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals.  
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25 As the system boots, observe any error message that appears and the  
diagnostic indicators on the front of the system.  
26 If the memory problem is still indicated, repeat step 16 through step 23 for  
each memory module installed.  
If the problem persists after all memory modules have been checked, see  
"Getting Help" on page 185.  
Troubleshooting an Internal USB Key  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Enter the System Setup program and ensure that the internal USB key  
port is enabled. See "Integrated Devices Screen" on page 60.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 76.  
If applicable, move the front chassis assembly. See "Front-Chassis  
Assembly" on page 90.  
5
6
7
8
9
If applicable, remove the cooling shroud. See "Removing the Cooling  
Shroud" on page 88.  
Locate the USB key and reseat it. See "Internal USB Memory Key" on  
page 105.  
If applicable, replace the cooling shroud. See "Installing the Cooling  
Shroud" on page 89.  
If applicable, slide the front chassis back. See "Front-Chassis Assembly" on  
page 90.  
Close the system. See "Closing the System" on page 77.  
10 Turn on the system and attached peripherals and check if the USB key is  
functioning.  
11 If the problem is not resolved, repeat step 2 and step 3.  
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12 Insert a different USB key that you know works properly.  
13 Close the system. See "Closing the System" on page 77.  
14 Turn on the system and attached peripherals and check if the USB key is  
functioning.  
If the problem is not resolved, see "Getting Help" on page 185.  
Troubleshooting an SD Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Enter the System Setup program and ensure that the internal SD card port  
is enabled. See "Integrated Devices Screen" on page 60.  
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 76.  
Reseat the SD module cable. See "Installing the Internal Dual SD Module"  
on page 125.  
CAUTION: If the Redundancy option is set to Mirror Mode in the Integrated  
Devices screen of the system setup, you must follow the instructions in step 5 to  
step 9 to avoid loss of data. If the Redundancy option is set to Disabled, proceed to  
step 10.  
NOTE: When an SD card failure occurs, the internal dual SD module controller  
notifies the system. On the next reboot, the system prompts you with a message  
indicating the failure.  
5
6
7
If SD card 1 has failed, remove the card from SD card slot 1. See  
"Removing the Internal Dual SD Module" on page 124. If SD card 2 has  
failed, install a new SD card in SD card slot 2 and proceed to step 8.  
Remove the card present in SD card slot 2 and insert it into SD card slot 1.  
See "Removing the Internal Dual SD Module" on page 124 and "Installing  
the Internal Dual SD Module" on page 125.  
Insert the new SD card into SD card slot 2. See Figure 3-22.  
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8
9
Close the system. See "Closing the System" on page 77.  
Turn on the system and attached peripherals and check if the SD card is  
functioning.  
10 Insert a different SD card that you know works properly.  
11 Close the system. See "Closing the System" on page 77.  
12 Turn on the system and attached peripherals and check if the SD card is  
functioning.  
If the problem is not resolved, see "Getting Help" on page 185.  
Troubleshooting an Optical Drive  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
If applicable, remove the bezel. See "Removing the Front Bezel" on  
page 75.  
2
3
Try using a different CD or DVD.  
Enter the System Setup program and ensure that the integrated SATA  
controller and the drive's SATA port are enabled. See "Using the System  
Setup Program and UEFI Boot Manager" on page 53.  
4
5
Run the appropriate online diagnostic test. See "Using Online Diagnostics"  
on page 171.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
6
7
Open the system. See "Opening the System" on page 76.  
Ensure that the interface cable is securely connected to the optical drive  
and to the system board. See "Optical Drive" on page 83.  
8
Ensure that a power cable is properly connected to the drive.  
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9
Close the system. See "Closing the System" on page 77.  
10 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the problem is not resolved, see "Getting Help" on page 185.  
Troubleshooting a Hard Drive  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
CAUTION: This troubleshooting procedure can destroy data stored on the hard  
drive. Before you proceed, back up all files on the hard drive.  
1
Run the appropriate online diagnostics test. See "Using Online  
Diagnostics" on page 171.  
Depending on the results of the diagnostics test, proceed as needed  
through the following steps.  
2
3
If applicable, remove the bezel. See "Removing the Front Bezel" on  
page 75.  
If your system has a RAID controller and your hard drives are configured in  
a RAID array, perform the following steps.  
a
Restart the system and enter the host adapter configuration utility  
program by pressing <Ctrl><R> for a PERC controller or  
<Ctrl><C> for a SAS controller.  
See the documentation supplied with the host adapter for information  
about the configuration utility.  
b
c
d
Ensure that the hard drive(s) have been configured correctly for the  
RAID array.  
Take the hard drive offline and reseat the drive. See "Removing a  
Hard-Drive Carrier" on page 80.  
Exit the configuration utility and allow the system to boot to the  
operating system.  
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4
5
Ensure that the required device drivers for your controller card are installed  
and are configured correctly. See the operating system documentation for  
more information.  
Restart the system, enter the System Setup program, and verify that the  
controller is enabled and the drives appear in the System Setup program.  
See "Using the System Setup Program and UEFI Boot Manager" on  
page 53.  
If the problem persists, see "Troubleshooting a Storage Controller" on  
page 166.  
Troubleshooting a Storage Controller  
NOTE: When troubleshooting a SAS or PERC controller, also see the  
documentation for your operating system and the controller.  
1
2
Run the appropriate online diagnostic test. See "Using Online Diagnostics"  
on page 171.  
Enter the System Setup program and ensure that the SAS or PERC  
controller is enabled. See "Using the System Setup Program and UEFI  
Boot Manager" on page 53.  
3
Restart the system and press the applicable key sequence to enter the  
configuration utility program:  
•
•
<Ctrl><C> for a SAS controller  
<Ctrl><R> for PERC controller  
See the controller's documentation for information about configuration  
settings.  
4
Check the configuration settings, make any necessary corrections, and  
restart the system.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
5
Turn off the system and attached peripherals, and disconnect the system  
from its electrical outlet.  
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6
7
Open the system. See "Opening the System" on page 76.  
Ensure that the controller card is firmly seated into the system board  
connector. See "VFlash Media (Optional)" on page 123.  
8
9
If you have a PERC controller with battery-backed cache, ensure that the  
RAID battery is properly connected and, if applicable, the memory module  
on the PERC card is properly seated.  
Verify that the cable connections between the SAS backplane and the  
integrated storage controller are correct. See "Installing the Integrated  
Storage Controller Card" on page 118 and Figure 6-4.  
Ensure that the cables are firmly connected to the storage controller and  
the SAS backplane board.  
10 Close the system. See "Closing the System" on page 77.  
11 Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals.  
If the problem persists, see "Getting Help" on page 185.  
Troubleshooting Expansion Cards  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
NOTE: When troubleshooting an expansion card, see the documentation for your  
operating system and the expansion card.  
1
2
Run the appropriate online diagnostic test. See "Using Online Diagnostics"  
on page 171.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 76.  
Verify that the installed expansion cards are compliant with the expansion  
card installation guidelines. See "Expansion Card Installation Guidelines"  
on page 107.  
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5
Ensure that each expansion card is firmly seated in its connector.  
See "Installing an Expansion Card" on page 109.  
6
7
Close the system. See "Closing the System" on page 77.  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
8
9
If the problem is not resolved, turn off the system and attached  
peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening the System" on page 76.  
10 Remove all expansion cards installed in the system. See "Removing an  
Expansion Card" on page 111.  
11 Close the system. See "Closing the System" on page 77.  
12 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
13 Run the appropriate online diagnostic test.  
If the tests fail, see "Getting Help" on page 185.  
14 For each expansion card you removed in step 10, perform the following  
steps:  
a
Turn off the system and attached peripherals, and disconnect the  
system from the electrical outlet.  
b
c
d
e
Open the system. See "Opening the System" on page 76.  
Reinstall one of the expansion cards.  
Close the system. See "Closing the System" on page 77.  
Run the appropriate diagnostic test.  
If the tests fail, see "Getting Help" on page 185.  
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Troubleshooting the Processors  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Run the appropriate online diagnostics test. See "Using Online  
Diagnostics" on page 171.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 76.  
Remove the cooling fan assembly. See "Removing the Cooling Fan  
Assembly" on page 103.  
5
6
Ensure that each processor and heat sink are properly installed. See  
"Removing a Processor" on page 126.  
Install the cooling fan assembly. See "Installing the Cooling Fan Assembly"  
on page 104.  
7
8
Close the system. See "Closing the System" on page 77.  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
9
Run the appropriate online diagnostic test.  
10 Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
11 Open the system. See "Opening the System" on page 76.  
12 Remove the cooling fan assembly. See "Removing the Cooling Fan  
Assembly" on page 103.  
13 Remove all processors except for processor 1 and processor 2. See  
"Removing a Processor" on page 126.  
14 Install the cooling fan assembly. See "Installing the Cooling Fan Assembly"  
on page 104.  
15 Close the system. See "Closing the System" on page 77.  
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16 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
17 Run the appropriate online diagnostic test.  
If the test fails, the processor is faulty. See "Getting Help" on page 185.  
18 Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
19 Open the system. See "Opening the System" on page 76.  
20 Remove the cooling fan assembly. See "Removing the Cooling Fan  
Assembly" on page 103.  
21 Replace processor 1 and processor 2 with processor 3 and processor 4. See  
"Removing a Processor" on page 126.  
22 Install the cooling fan assembly. See "Installing the Cooling Fan Assembly"  
on page 104.  
23 Close the system. See "Closing the System" on page 77.  
24 Repeat step 15 through step 17.  
If your system has more than two processors, continue installing and  
testing each processor in the processor 1 slot until you determine the  
faulty processor, and then replace the faulty processor.  
on page 185.  
See "Getting Help"  
If you have tested all the processors and the problem persists, the system  
board is faulty. ee "Getting Help" on page 185.  
S
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Running the System Diagnostics  
If you experience a problem with your system, run the diagnostics before  
calling for technical assistance. The purpose of the diagnostics is to test your  
system's hardware without requiring additional equipment or risking data  
loss. If you are unable to fix the problem yourself, service and support  
personnel can use diagnostics test results to help you solve the problem.  
Using Online Diagnostics  
To assess a system problem, first use the online diagnostics. Online  
Diagnostics is a suite of diagnostic programs, or test modules, that include  
diagnostic tests on chassis and storage components such as hard drives,  
physical memory, communications and printer ports, NICs, CMOS, and  
more. If you are unable to identify the problem using the online diagnostics,  
then use the embedded system diagnostics.  
The files required to run the online diagnostics for systems running supported  
®
®
Microsoft Windows and Linux operating systems are available at  
support.dell.com and on the CDs that came with your system. For  
information about using diagnostics, see the Dell Online Diagnostics User's  
Guide.  
Embedded System Diagnostics Features  
The system diagnostics provides a series of menus and options for particular  
device groups or devices. The system diagnostics menus and options allow  
you to:  
•
•
•
•
•
Run tests individually or collectively  
Control the sequence of tests  
Repeat tests  
Display, print, or save test results  
Temporarily suspend testing if an error is detected or terminate testing  
when a user-defined error limit is reached  
•
View help messages that briefly describe each test and its parameters  
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•
•
View status messages that inform you if tests are completed successfully  
View error messages that inform you of problems encountered during  
testing  
When to Use the Embedded System Diagnostics  
If a major component or device in the system does not operate properly,  
component failure may be indicated. As long as the processor and the  
system's input/output devices are functioning, you can use the embedded  
system diagnostics to help identify the problem.  
Running the Embedded System Diagnostics  
The embedded system diagnostics program is run from the Life Cycle  
Controller screen.  
CAUTION: Use the embedded system diagnostics to test only your system. Using  
this program with other systems may cause invalid results or error messages.  
1
2
As the system boots, press <F10>.  
Click Diagnostics in the left pane and click Launch Diagnostics in the  
right pane.  
The Diagnostics menu allows you to run all or specific diagnostics tests or to  
exit.  
System Diagnostics Testing Options  
Click the testing option in the Main Menu window.  
Testing Option  
Function  
Express Test  
Performs a quick check of the system. This option runs  
device tests that do not require user interaction.  
Extended Test  
Performs a more thorough check of the system. This test  
can take an hour or longer.  
Custom Test  
Information  
Tests a particular device.  
Displays test results.  
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Using the Custom Test Options  
When you select Custom Test in the Main Menu window, the Customize  
window allows you to select the device(s) to be tested, select specific options  
for testing, and view the test results.  
Selecting Devices for Testing  
The left side of the Customize window lists devices that can be tested. Click  
the (+) next to a device or module to view its components. Click (+) on any  
component to view the tests that are available. Clicking a device, rather than  
its components, selects all of the components of the device for testing.  
NOTE: After you select all the devices and components that you want to test,  
highlight All Devices and then click Run Tests.  
Selecting Diagnostics Options  
From the Diagnostics Options area, select the test(s) you want to run on a  
device.  
•
Non-Interactive Tests Only — Runs only tests that require no user  
intervention.  
•
•
•
•
Quick Tests Only — Runs only the quick tests on the device.  
Show Ending Timestamp — Time stamps the test log.  
Test Iterations — Selects the number of times the test is run.  
Log output file pathname — Enables you to specify the diskette drive or  
USB memory key where the test log file is saved. You cannot save the file to  
a hard drive.  
Viewing Information and Results  
The following tabs in the Customize window provide information about the  
test and the test results.  
•
•
•
Results — Displays the test that ran and the result.  
Errors — Displays any errors that occurred during the test.  
Help — Displays information about the currently selected device,  
component, or test.  
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•
•
Configuration — Displays basic configuration information about the  
currently selected device.  
Parameters — Displays parameters that you can set for the test.  
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Jumpers and Connectors  
System Board Jumper  
For information on disabling a password, see "Disabling a Forgotten Password"  
on page 183.  
Table 6-1. System Board Jumper Settings  
Jumper  
Setting  
Description  
PWRD_EN  
(default) The password feature is enabled (pins 2-4)  
The password feature is disabled, and iDRAC6  
local access is unlocked at the next AC power  
cycle (pins 4-6)  
NVRAM_CLR  
(default) The configuration settings are retained at system  
boot (pins 3-5)  
The configuration settings are cleared at the next  
system boot (pins 1-3)  
Jumpers and Connectors  
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System Board Connectors  
Figure 6-1. System Board Connectors  
3
1
2
28  
27  
26  
25  
4
5
24  
23  
6
7
22  
21  
8
20  
9
10  
11  
19  
18  
12  
13  
17  
16  
14  
15  
176  
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Item  
Connector  
Description  
1
2
3
4
SLOT4_PCIE_G2_X8  
slot 4 PCIe - x8 link expansion slot  
slot 3 PCIe - x8 link expansion slot  
iDRAC6 Enterprise card connector  
Password enable jumper  
SLOT3_PCIE_G2_X8  
AMEA CONN  
PWRD_EN  
NVRAM_CLR  
NVRAM clear jumper  
5
MASER CONN  
iDRAC6 Express card connector  
Expansion-card riser 1 connector  
Battery socket  
6
Center PCIE_G2_X8  
7
BATTERY  
SATA  
FAN6  
FAN5  
CPU1  
A1  
8
SATA power connector  
9
System cooling fan 6 connector  
System cooling fan 5 connector  
Processor 1 socket  
10  
11  
12  
Memory module slot A1(white release lever)  
Memory module slot A5  
A5  
A2  
Memory module slot A2 (white release lever)  
Memory module slot A6  
A6  
A3  
Memory module slot A3 (white release lever)  
Memory module slot A7  
A7  
A4  
Memory module slot A4 (white release lever)  
Memory module slot A8  
A8  
13  
14  
CPU3  
C1  
Processor 3 socket  
Memory module slot C1 (white release lever)  
Memory module slot C5  
C5  
C2  
Memory module slot C2 (white release lever)  
Memory module slot C6  
C6  
C3  
Memory module slot C3 (white release lever)  
Memory module slot C7  
C7  
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Item  
Connector  
C4  
Description  
Memory module slot C4 (white release lever)  
Memory module slot C8  
C8  
15  
16  
CPU4  
D1  
Processor 4 socket  
Memory module slot D1 (white release lever)  
Memory module slot D5  
D5  
D2  
Memory module slot D2 (white release lever)  
Memory module slot D6  
D6  
D3  
Memory module slot D3 (white release lever)  
Memory module slot D7  
D7  
D4  
Memory module slot D4 (white release lever)  
Memory module slot D8  
D8  
17  
B1  
Memory module slot B1 (white release lever)  
Memory module slot B5  
B5  
B2  
Memory module slot B2 (white release lever)  
Memory module slot B6  
B6  
B3  
Memory module slot B3 (white release lever)  
Memory module slot B7  
B7  
B4  
Memory module slot B4 (white release lever)  
Memory module slot B8  
B8  
18  
BP_PWR  
Backplane power and front panel USB  
connector  
19  
20  
21  
22  
23  
24  
25  
CPU2  
Processor 2 socket  
FAN1  
System cooling fan 1 connector  
System cooling fan 2 connector  
Power distribution board connector  
System cooling fan 3 connector  
System cooling fan 4 connector  
Power connector  
FAN2  
PDB_CON  
FAN3  
FAN4  
PWR_CONN  
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Item  
26  
Connector  
Description  
CTRL_PNL  
Left PCIE_G2_X16  
ISCSI Key  
Control panel interface connector  
Expansion-card riser 2 connector  
ISCSI key connector (NIC hardware key)  
27  
28  
SAS Backplane Board Connectors  
Figure 6-2. SAS Backplane Board Connectors  
1
2
6
3
5
4
1
3
5
power connector  
2
4
6
SAS A connector  
SAS B connector  
hard-drive connectors 4 and 5  
hard-drive connectors 0 and 1  
hard-drive connectors 2 and 3  
Jumpers and Connectors  
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Power Distribution Board Connectors  
Figure 6-3. Power Distribution Board Connectors  
1
2
3
1
3
power supply connectors (2)  
mixed signal connector  
2
12-pin power cable connector  
180  
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Expansion-Card Riser-Board Components and  
PCIe Buses  
Figure 6-4. PCIe Expansion-Card Riser 1 Components  
1
2
3
1
3
PCIe slot 1 connector  
2
PCIe slot 2 connector  
integrated storage controller card connector  
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Figure 6-5. PCIe Expansion-Card Riser 2 Components  
1
2
3
1
3
PCIe slot 5 connector  
2
PCIe slot 6 connector  
chassis intrusion switch  
182  
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Disabling a Forgotten Password  
The system's software security features include a system password and a setup  
password, which are discussed in detail in "Using the System Setup Program  
and UEFI Boot Manager" on page 53. The password jumper enables these  
password features or disables them and clears any password(s) currently in  
use.  
CAUTION: See "Protecting Against Electrostatic Discharge" in the safety  
instructions that came with the system.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 76.  
Remove the jumper plug from the password jumper.  
See Figure 6-1 to locate the password jumper (labeled "PWRD_EN") on  
the system board.  
4
5
Close the system.  
Reconnect your system and peripherals to their electrical outlets, and turn  
on the system.  
The existing passwords are not disabled (erased) until the system boots  
with the password jumper plug removed. However, before you assign a new  
system and/or setup password, you must install the jumper plug.  
NOTE: If you assign a new system and/or setup password with the jumper plug  
still removed, the system disables the new password(s) the next time it boots.  
6
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
7
8
9
Open the system. See "Closing the System" on page 77.  
Install the jumper plug on the password jumper.  
Close the system.  
10 Reconnect your system and peripherals to their electrical outlets, and turn  
on the system.  
11 Assign a new system and/or setup password.  
To assign a new password using the System Setup program, see "Assigning  
a System Password" on page 67.  
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Getting Help  
Contacting Dell  
For customers in the United States, call 800-WWW-DELL (800-999-33i55).  
NOTE: If you do not have an active Internet connection, you can find contact  
information on your purchase invoice, packing slip, bill, or Dell product catalog.  
Dell provides several online and telephone-based support and service options.  
Availability varies by country and product, and some services may not be  
available in your area. To contact Dell for sales, technical support, or  
customer service issues:  
1
2
Visit support.dell.com.  
Verify your country or region in the Choose A Country/Region drop-down  
menu at the bottom of the page.  
3
4
5
Click Contact Us on the left side of the page.  
Select the appropriate service or support link based on your need.  
Choose the method of contacting Dell that is convenient for you.  
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Index  
cooling fans  
B
troubleshooting, 158  
batteries  
troubleshooting, 156  
battery  
D
troubleshooting the RAID card  
battery, 166  
damaged systems  
troubleshooting, 155  
battery (system)  
replacing, 132  
Dell  
contacting, 185  
blank  
Dell PowerEdge Diagnostics  
using, 171  
hard drive, 78  
power supply, 87  
diagnostics  
advanced testing options, 171  
testing options, 171  
using Dell PowerEdge  
Diagnostics, 171  
C
cabling  
optical drive, 83  
DIMMs  
CD drive  
See memory modules (DIMMs).  
troubleshooting, 164  
drive blank  
installing, 79  
removing, 78  
CD/DVD drive  
See optical drive.  
chassis intrusion switch, 182  
drive carrier  
hard drive, 82  
connectors  
USB, 12, 18  
video, 12, 18  
contacting Dell, 185  
E
control panel assembly  
features, 12  
error messages, 54  
expansion card  
LCD panel features, 14  
Index  
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troubleshooting, 167  
I
expansion cards  
installing, 109  
iDRAC card  
installing, 121  
removing, 111  
iDRAC Configuration Utility, 71  
SAS controller, 116  
indicators  
expansion slots, 107  
front-panel, 12  
NIC, 20  
power, 12, 21  
F
installing  
front bezel  
installing, 75  
removing, 75  
expansion card, 109  
front bezel, 75  
hard drive blank, 79  
hard drives, 81  
front panel assembly, 90  
front-panel features, 12  
iDRAC card, 121  
memory modules, 98  
optical drive, 83  
power supply blank, 87  
processor, 130  
G
guidelines  
SAS backplane board, 136  
SAS controller, 118  
connecting external devices, 20  
expansion card installation, 107  
memory installation, 93  
Installing the Processor  
Board, 148  
H
K
hard drive  
keyboards  
drive carrier, 82  
installing, 81  
troubleshooting, 152  
removing, 80  
troubleshooting, 165  
L
heat sink, 127  
LCD panel  
features, 14  
menus, 15  
hot-plug  
hard drives, 78  
Index  
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system setup, 55  
M
memory  
troubleshooting, 159  
P
memory key connector  
(USB), 105  
password  
disabling, 183  
setup, 69  
memory modules (DIMMs)  
configuring, 93  
system, 67  
installing, 98  
phone numbers, 185  
removing, 100  
POST  
messages  
accessing system features, 11  
error messages, 54  
status LCD, 22  
system, 38  
power indicators, 12, 21  
power supplies  
indicators, 21  
warning, 51  
microprocessor  
removing, 85  
See processor.  
replacing, 87  
troubleshooting, 157  
microprocessors  
troubleshooting, 168  
power supply blank, 87  
processor  
installing, 130  
removing, 126  
upgrades, 126  
N
NIC  
indicators, 20  
NIC TOE, 106  
R
NICs  
recommended tools, 73  
troubleshooting, 153  
removing  
expansion card, 111  
front bezel, 75  
O
hard drive blank, 78  
hard drive from a drive carrier, 82  
hard drives, 80  
optical drive  
installing, 83  
options  
Index  
189  
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memory modules, 100  
power supply, 85  
setup password, 69  
slots  
power supply blank, 87  
processor, 126  
See expansion slots.  
startup  
SAS backplane board, 134  
SAS controller, 116  
system board, 144  
accessing system features, 11  
support  
contacting Dell, 185  
Removing the Processor  
Board, 145  
system board  
installing, 148  
removing, 144  
replacing  
power supply, 87  
system battery, 132  
system cooling  
troubleshooting, 157  
system features  
accessing, 11  
S
safety, 151  
system messages, 38  
system password, 67  
SAS backplane board  
installing, 136  
system setup  
options, 55  
removing, 134  
SAS controller card  
installing, 118  
system setup program  
boot settings, 59  
removing, 116  
entering, 54  
SAS controller daughter card  
troubleshooting, 166  
integrated devices options, 60  
keystroke, 54  
memory settings, 57  
PCI IRQ assignments, 61  
power management options, 62  
processor settings, 58  
SATA settings, 59  
SAS RAID controller daughter  
card  
troubleshooting, 166  
SD card  
troubleshooting, 162-163  
serial communications  
options, 61  
securing your system, 63, 68  
system security options, 63  
service-only procedure  
system board, 144  
system setup screens  
Index  
190  
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main, 55  
System Utilities screen, 66  
UEFI Boot Settings screen, 65  
system startup failure, 151  
upgrades  
processor, 126  
T
USB  
front-panel connectors, 12  
internal connector for memory  
key, 105  
telephone numbers, 185  
TPM security, 63  
troubleshooting  
battery, 156  
USB key  
troubleshooting, 162-163  
CD drive, 164  
cooling fans, 158  
damaged system, 155  
expansion card, 167  
external connections, 151  
hard drive, 165  
V
video  
front-panel connectors, 12  
troubleshooting, 152  
internal USB key, 162-163  
keyboard, 152  
memory, 159  
microprocessors, 168  
NIC, 153  
W
warning messages, 51  
warranty, 51  
power supplies, 157  
SAS RAID controller daughter  
card, 166  
wet system  
SD card, 162-163  
system cooling, 157  
system startup failure, 151  
video, 152  
troubleshooting, 154  
wet system, 154  
U
UEFI Boot Manager  
entering, 64  
main screen, 65  
Index  
191  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Index  
192  
Download from Www.Somanuals.com. All Manuals Search And Download.  

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