Dell Refrigerator T8144 User Manual
Dell™ Dimension™ 5100  
cover latch  
release  
Service Tag  
CD or DVD eject button  
CD or DVD activity light  
FlexBay for optional  
floppy drive or Media  
Card Reader  
microphone connector  
headphone connector  
diagnostic lights  
hard-drive activity light  
power button/  
power activity light  
USB 2.0 connectors (2)  
power connector  
sound connectors (integrated) (5)  
VGA video connector (integrated)  
network  
adapter  
USB 2.0 connectors (5)  
card slots for PCI Express x16 (1),  
PCI (2), PCI Express x1 (1)  
Model DCSM  
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m  
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Contents  
Finding Information  
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9
1
Setting Up and Using Your Computer  
Setting Up a Printer .  
Printer Cable .  
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11  
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Connecting a Printer  
Connecting to the Internet .  
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Setting Up Your Internet Connection .  
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Playing CDs and DVDs .  
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14  
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Adjusting the Volume .  
Adjusting the Picture .  
Copying CDs and DVDs.  
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16  
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17  
How to Copy a CD or DVD .  
Using Blank CDs and DVDs  
Helpful Tips .  
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Using a Media Card Reader (Optional) .  
Connecting Two Monitors .  
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19  
Connecting Two Monitors With VGA Connectors .  
20  
Connecting One Monitor With a VGA Connector and  
One Monitor With a DVI Connector.  
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20  
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21  
Connecting a TV  
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Changing the Display Settings .  
Setting Up a Home and Office Network .  
Connecting to a Network Adapter .  
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21  
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22  
Network Setup Wizard  
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Power Management .  
Standby Mode  
Hibernate Mode.  
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22  
23  
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23  
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Power Options Properties .  
Hyper-Threading.  
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25  
Contents  
3
Download from Www.Somanuals.com. All Manuals Search And Download.  
2
Solving Problems  
Troubleshooting Tips.  
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27  
27  
Battery Problems  
Drive Problems  
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27  
28  
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CD and DVD drive problems .  
Hard drive problems.  
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E-Mail, Modem, and Internet Problems .  
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29  
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31  
32  
Error Messages .  
Media Card Reader Problems  
Keyboard Problems  
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Lockups and Software Problems .  
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32  
32  
32  
33  
33  
The computer does not start up .  
The computer stops responding .  
A program stops responding.  
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A program crashes repeatedly.  
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A program is designed for an earlier Microsoft Windows  
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operating system .  
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33  
33  
34  
A solid blue screen appears .  
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Other software problems  
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Memory Problems .  
Mouse Problems.  
Network Problems.  
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34  
35  
35  
36  
37  
38  
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Power Problems .  
Printer Problems.  
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Scanner Problems .  
Sound and Speaker Problems  
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39  
39  
40  
No sound from speakers.  
No sound from headphones .  
Video and Monitor Problems .  
If the screen is blank  
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40  
40  
41  
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If the screen is difficult to read.  
4
Contents  
Download from Www.Somanuals.com. All Manuals Search And Download.  
3
Troubleshooting Tools  
Diagnostic Lights  
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43  
Dell Diagnostics .  
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46  
Dell Diagnostics Main Menu.  
46  
Drivers  
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47  
47  
48  
48  
What Is a Driver? .  
Identifying Drivers.  
Reinstalling Drivers .  
Resolving Software and Hardware Incompatibilities  
Restoring Your Operating System .  
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49  
50  
51  
® ®  
Using Microsoft Windows XP System Restore .  
Using Dell™ PC Restore by Symantec  
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4
Removing and Installing Parts  
Before You Begin  
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53  
53  
53  
54  
Recommended Tools  
Turning Off Your Computer .  
Before Working Inside Your Computer .  
Front View of the Computer.  
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55  
57  
59  
60  
61  
Back View of the Computer  
Removing the Computer Cover .  
Inside View of Your Computer  
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System Board Components .  
Memory .  
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62  
62  
63  
64  
65  
DDR2 Memory Overview.  
Addressing Memory With 4-GB Configurations .  
Installing Memory.  
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Removing Memory  
Cards .  
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66  
66  
71  
PCI Cards.  
PCI Express Cards.  
Contents  
5
Download from Www.Somanuals.com. All Manuals Search And Download.  
Drive Panel .  
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76  
76  
77  
77  
78  
Removing the Drive Panel .  
Removing the Drive-Panel Insert .  
Replacing the Drive-Panel Insert.  
Replacing the Drive Panel..  
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Drives .  
IDE Drive Addressing .  
Connecting Drive Cables  
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79  
79  
79  
80  
80  
81  
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Drive Interface Connectors  
Power Cable Connector .  
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Connecting and Disconnecting Drive Cables .  
Hard Drive.  
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81  
82  
83  
84  
Removing a Hard Drive  
Installing a Hard Drive.  
Adding a Second Hard Drive.  
Floppy Drive .  
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85  
85  
87  
Removing a Floppy Drive  
Installing a Floppy Drive .  
Media Card Reader  
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89  
89  
91  
Removing a Media Card Reader .  
Installing a Media Card Reader  
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CD/DVD Drive .  
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93  
93  
95  
Removing a CD/DVD Drive .  
Installing a CD/DVD Drive .  
Battery  
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97  
Replacing the Battery .  
97  
Replacing the Computer Cover .  
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98  
6
Contents  
Download from Www.Somanuals.com. All Manuals Search And Download.  
5
Appendix  
Specifications .  
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99  
System Setup  
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103  
103  
103  
105  
109  
Overview .  
Entering System Setup.  
System Setup Options .  
Boot Sequence .  
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Clearing Forgotten Passwords .  
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111  
112  
Clearing CMOS Settings .  
Cleaning Your Computer .  
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113  
113  
113  
113  
114  
Computer, Keyboard, and Monitor .  
Mouse .  
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Floppy Drive  
CDs and DVDs  
Dell Technical Support Policy (U.S. Only) .  
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114  
114  
115  
Definition of "Dell-Installed" Software and Peripherals  
Definition of "Third-Party" Software and Peripherals  
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FCC Notices (U.S. Only)  
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115  
115  
116  
116  
Class A .  
Class B .  
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FCC Identification Information .  
Contacting Dell .  
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116  
Index  
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135  
Contents  
7
Download from Www.Somanuals.com. All Manuals Search And Download.  
8
Contents  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Finding Information  
NOTE: Additional documentation may be included with your computer, depending on your country.  
What Are You Looking For?  
Find It Here  
• Warranty information  
• Safety instructions  
Dell™ Product Information Guide  
• Regulatory information  
• Ergonomics information  
• End User License Agreement  
• How to set up my computer  
Setup Diagram  
Finding Information  
9
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
What Are You Looking For?  
Find It Here  
• Service Tag and Express Service Code  
• Microsoft Windows License Label  
Service Tag and Microsoft Windows License  
These labels are located on your computer.  
• Use the Service Tag to  
identify your computer  
when you use  
support.dell.com or  
contact technical  
support.  
• Enter the Express Service Code to direct your call when  
contacting technical support. The Express Service Code  
is not available in all countries.  
• Latest drivers for my computer  
Dell Support Website — support.dell.com  
• Answers to technical service and support questions  
NOTE: Select your region to view the appropriate  
support site.  
• Online discussions with other users and  
technical support  
The Dell Support website provides several online tools,  
including:  
• Documentation for my computer  
• Desktop System Software (DSS)— If you reinstall the  
operating system for your computer, you should also  
reinstall the DSS utility. DSS provides critical updates  
for your operating system and support for Dell™  
• Solutions — Troubleshooting hints and tips, articles  
from technicians, and online courses  
• Community — Online discussion with other  
Dell customers  
®
®
3.5-inch USB floppy drives, Intel Pentium  
M
• Upgrades — Upgrade information for components, such  
as memory, the hard drive, and the operating system  
processors, optical drives, and USB devices. DSS is  
necessary for correct operation of your Dell computer.  
The software automatically detects your computer and  
operating system and installs the updates appropriate  
for your configuration.  
• Customer Care — Contact information, order status,  
warranty, and repair information  
• Downloads — Drivers, patches, and software updates  
• Reference — Computer documentation, product  
specifications, and white papers  
To download Desktop System Software:  
1
2
3
4
Go to support.dell.com and click Downloads.  
Enter your Service Tag or product model.  
In the Download Category drop-down menu, click All  
.
Select the operating system and operating system  
language for your computer, and click Submit.  
5
Under Select a Device, scroll to System and  
Configuration Utilities, and click Dell Desktop System  
Software  
.
10  
Finding Information  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Setting Up and Using Your Computer  
Setting Up a Printer  
NOTICE: Complete the operating system setup before you connect a printer to the computer.  
See the documentation that came with the printer for setup information, including how to:  
•
•
•
•
Obtain and install updated drivers  
Connect the printer to the computer  
Load paper and install the toner or ink cartridge  
Contact the printer manufacturer for technical assistance  
Printer Cable  
Your printer connects to your computer with a USB cable. Your printer may not come with a printer  
cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you  
purchased a printer cable at the same time you purchased your computer, the cable may arrive in the  
computer box.  
Setting Up and Using Your Computer  
11  
Download from Www.Somanuals.com. All Manuals Search And Download.  
           
Connecting a Printer  
NOTE: You can connect USB devices while the computer is turned on.  
1
2
3
Complete the operating system setup, if you have not already done so.  
Install the printer driver if necessary. See the documentation that came with your printer.  
Attach the USB printer cable to the USB connectors on the computer and the printer. The USB  
connectors fit only one way.  
USB connector on computer  
USB printer cable  
USB connector  
on printer  
Connecting to the Internet  
NOTE: ISPs and ISP offerings vary by country.  
To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP),  
such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options:  
•
•
•
Dial-up connections that provide Internet access through a telephone line. Dial-up connections are  
considerably slower than DSL and cable modem connections.  
DSL connections that provide high-speed Internet access through your existing telephone line. With a  
DSL connection, you can access the Internet and use your telephone on the same line simultaneously.  
Cable modem connections that provide high-speed Internet access through your local cable TV line.  
NOTE: If you use a dial-up connection, you need an add-in PCI modem expansion card.  
12  
Setting Up and Using Your Computer  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
If you are using a dial-up connection, connect a telephone line to the modem connector on your  
computer and to the telephone wall jack before you set up your Internet connection. If you are using a  
DSL or cable modem connection, contact your ISP for setup instructions.  
Setting Up Your Internet Connection  
To set up an AOL or MSN connection:  
1
2
3
Save and close any open files, and exit any open programs.  
®
®
Double-click the MSN Explorer or AOL icon on the Microsoft Windows desktop.  
Follow the instructions on the screen to complete the setup.  
If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet  
connection with a different ISP:  
1
2
Save and close any open files, and exit any open programs.  
Click the Start button and click Internet Explorer  
The New Connection Wizard appears.  
Click Connect to the Internet  
In the next window, click the appropriate option:  
.
3
4
.
•
•
•
If you do not have an ISP and want to select one, click Choose from a list of Internet service  
providers (ISPs)  
.
If you have already obtained setup information from your ISP but you did not receive a setup CD,  
click Set up my connection manually  
.
If you have a CD, click Use the CD I got from an ISP.  
5
Click Next.  
If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions  
on the screen to complete the setup.  
NOTE: If you do not know which type of connection to select, contact your ISP.  
6
7
Click the appropriate option under How do you want to connect to the Internet?, and then click Next  
Use the setup information provided by your ISP to complete the setup.  
.
If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on  
page 29. If you cannot connect to the Internet but have successfully connected in the past, the ISP might  
have a service outage. Contact your ISP to check the service status, or try connecting again later.  
Setting Up and Using Your Computer  
13  
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Playing CDs and DVDs  
NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are  
not using the drive.  
NOTICE: Do not move the computer when you are playing CDs or DVDs.  
1
2
Press the eject button on the front of the drive.  
Place the disc, label side up, in the center of the tray.  
3
Press the eject button or gently push in the tray.  
To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came  
with your computer.  
NOTE: Ensure that you follow all copyright laws when you create CDs.  
A CD player includes the following basic buttons:  
Play  
Move backward within the current track  
Pause  
Move forward within the current track  
Stop  
Go to the previous track  
Eject  
Go to the next track  
14  
Setting Up and Using Your Computer  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
A DVD player includes the following basic buttons:  
Stop  
Restart the current chapter  
Play  
Fast forward  
Pause  
Fast reverse  
Advance a single frame while in pause mode  
Go to the next title or chapter  
Continuously play the current title or chapter  
Go to the previous title or chapter  
Eject  
For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available).  
Adjusting the Volume  
NOTE: When the speakers are muted, you do not hear the CD or DVD playing.  
1
2
Click the Start button, point to All Programs  
Volume Control  
→
Accessories  
→
Entertainment, and then click  
.
In the Volume Control window, click and drag the bar in the Volume Control column and slide it up  
or down to increase or decrease the volume.  
For more information on volume control options, click Help in the Volume Control window.  
Adjusting the Picture  
If an error message notifies you that the current resolution and color depth are using too much memory  
and preventing DVD playback, adjust the display properties:  
1
2
3
Click the Start button and click Control Panel  
Under Pick a category, click Appearance and Themes  
Under Pick a task..., click Change the screen resolution  
.
.
.
Setting Up and Using Your Computer  
15  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
4
In the Display Properties window, click and drag the bar in Screen resolution to change the setting to  
800 by 600 pixels  
.
5
6
Click the drop-down menu under Color quality, and then click Medium (16 bit)  
.
Click OK  
.
Copying CDs and DVDs  
NOTE: Please observe all copyright laws when creating CDs or DVDs.  
This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo) drive.  
NOTE: The types of CD or DVD drives offered by Dell may vary by country.  
The following instructions explain how to make an exact copy of a CD or DVD. You can also use Sonic  
DigitalMedia for other purposes, such as creating music CDs from audio files stored on your computer or  
backing up important data. For help, open Sonic DigitalMedia and then click the question mark icon in  
the upper-right corner of the window.  
How to Copy a CD or DVD  
NOTE: CD-RW/DVD combo drives cannot write to DVD media. If you have a CD-RW/DVD combo drive and you  
experience recording problems, check for available software patches on the Sonic support website at  
www.sonic.com.  
™
The DVD-writable drives installed in Dell computers can write to and read DVD+/-R, DVD+/-RW and  
DVD+R DL (dual layer) media, but cannot write to and may not read DVD-RAM or DVD-R DL media.  
NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic DigitalMedia.  
1
2
3
Click the Start button, point to All Programs  
Under the Copy tab click Disc Copy  
To copy the CD or DVD:  
•
→
Sonic  
→
DigitalMedia Projects and then click Copy  
.
.
If you have one CD or DVD drive, ensure that the settings are correct and click the Disc Copy  
button. The computer will read your source CD or DVD and copy the data to a temporary folder  
on your computer hard drive.  
When prompted, insert a blank CD or DVD into the drive and click OK  
.
•
If you have two CD or DVD drives, select the drive into which you have inserted your source CD or  
DVD and click the Disc Copy button. The computer copies the data from the source CD or DVD  
to the blank CD or DVD.  
Once you have finished copying the source CD or DVD, the CD or DVD that you have created will  
automatically eject.  
16  
Setting Up and Using Your Computer  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Using Blank CDs and DVDs  
CD-RW drives can write to CD recording media only (including high-speed CD-RW) while DVD-writable  
drives can write to both CD and DVD recording media.  
Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot  
write to that CD-R again (see the Sonic documentation for more information). Use blank CD-RWs to  
write to CDs or to erase, rewrite, or update data on CDs.  
Blank DVD+/-Rs can be used to permanently store large amounts of information. After you create a  
DVD+/-R disc, you may not be able to write to that disc again if the disc is "finalized" or "closed" during  
the final stage of the disc creation process. Use blank DVD+/-RWs if you plan to erase, rewrite, or  
update information on that disc later.  
Table 1: CD-Writable Drives  
Media Type  
CD-R  
Read  
Yes  
Write  
Yes  
Rewritable  
No  
CD-RW  
Yes  
Yes  
Yes  
Table 2: DVD-Writable Drives  
Media Type  
CD-R  
Read  
Write  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
No  
Rewritable  
No  
Yes  
CD-RW  
Yes  
Yes  
DVD+R  
Yes  
No  
DVD-R  
Yes  
No  
DVD+RW  
DVD-RW  
DVD+R DL  
DVD-R DL  
Yes  
Yes  
Yes  
Yes  
Yes  
No  
Maybe  
No  
Helpful Tips  
®
®
•
Use Microsoft Windows Explorer to drag and drop files to a CD-R or CD-RW only after you start  
Sonic DigitalMedia and open a DigitalMedia project.  
•
Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most  
home or car stereos.  
•
•
You cannot create audio DVDs with Sonic DigitalMedia.  
Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.  
Setting Up and Using Your Computer  
17  
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•
Commercially available DVD players used in home theater systems may not support all available DVD  
formats. For a list of formats supported by your DVD player refer to the documentation provided with  
your DVD player or contact the manufacturer.  
•
•
Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB  
file to a blank 650-MB CD. The CD-RW drive needs 1-2 MB of the blank space to finalize the recording.  
Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques.  
If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank  
CD-RWs to test music file projects before you record the project permanently to a blank CD-R.  
•
See the Sonic website at www.sonic.com for additional information.  
Using a Media Card Reader (Optional)  
Use the Media Card Reader to transfer data directly to your computer.  
The Media Card Reader supports the following memory types:  
•
•
•
•
•
•
•
xD-Picture Card  
SmartMedia (SMC)  
CompactFlash Type I and II (CF I/II)  
MicroDrive Card  
SecureDigital Card (SD)  
MultiMediaCard (MMC)  
Memory Stick (MS/MS Pro)  
For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 91.  
18  
Setting Up and Using Your Computer  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
xD-Picture Card  
and SmartMedia (SMC)  
CompactFlash Type I  
and II (CF I/II) and  
MicroDrive Card  
Memory Stick (MS/MS Pro)  
SecureDigital Card (SD)/  
MultiMediaCard (MMC)  
To use the Media Card Reader:  
1
2
Check the media or card to determine the proper orientation for insertion.  
Slide the media or card into the appropriate slot until it is completely seated in the connector.  
If you encounter resistance, do not force the media or card. Check the card orientation and try again.  
Connecting Two Monitors  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
NOTICE: If you are connecting two monitors that have VGA connectors, you must have the optional DVI adapter.  
If you are connecting two flat-panel monitors, at least one of them must have a VGA connector. If you are  
connecting a TV, you may connect only one monitor (VGA or DVI) in addition to the TV.  
If you purchased a graphics card that supports dual monitors, follow these instructions to connect and  
enable your monitors. The instructions tell you how to connect either two monitors (each with a  
VGA connector), one monitor with a VGA connector and one monitor with a DVI connector, or a TV.  
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Connecting Two Monitors With VGA Connectors  
1
Follow the procedures in "Before You Begin" on page 53.  
NOTE: If your computer has integrated video, do not connect either monitor to the integrated video connector.  
If the integrated video connector is covered by a cap, do not remove the cap to connect the monitor or the monitor  
will not function.  
2
3
Connect one of the monitors to the VGA (blue) connector on the back of the computer.  
Connect the other monitor to the optional DVI adapter and connect the DVI adapter to the  
DVI (white) connector on the back of the computer.  
optional DVI adapter  
DVI (white) connector*  
TV-OUT connector*  
VGA (blue) connector  
*May not be present on your computer.  
Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector  
1
2
Follow the procedures in "Before You Begin" on page 53.  
Connect the VGA connector on the monitor to the VGA (blue) connector on the back of  
the computer.  
3
Connect the DVI connector on the other monitor to the DVI (white) connector on the back of  
the computer.  
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Connecting a TV  
NOTE: You must purchase an S-video cable, available at most consumer electronics stores, to connect a TV to  
your computer. It is not included with your computer.  
1
2
3
4
Follow the procedures in "Before You Begin" on page 53.  
Connect one end of the S-video cable to the optional TV-OUT connector on the back of the computer.  
Connect the other end of the S-video cable to the S-video input connector on your TV.  
Connect the VGA or DVI monitor.  
Changing the Display Settings  
1
After you connect the monitor(s) or TV, turn on the computer.  
®
®
The Microsoft Windows desktop displays on the primary monitor.  
Enable clone mode or extended desktop mode in the display settings.  
2
•
•
In clone mode, both monitors display the same image.  
In extended desktop mode, you can drag objects from one screen to the other, effectively doubling  
the amount of viewable work space.  
For information on changing the display settings for your graphics card, see the user’s guide in the  
Help and Support Center (click the Start button, click Help and Support, click User and system guides  
click Device guides, and then click the guide for your graphics card).  
,
Setting Up a Home and Office Network  
Connecting to a Network Adapter  
NOTICE: Plug the network cable into the network adapter connector on the computer. Do not plug the network  
cable into the modem connector on the computer. Do not plug a network cable into a telephone wall jack.  
1
2
Connect the network cable to the network adapter connector on the back of your computer.  
Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.  
Connect the other end of the network cable to a network device.  
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network device  
network adapter  
connector  
network adapter connector on computer  
network cable  
Network Setup Wizard  
®
®
The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through  
the process of sharing files, printers, or an Internet connection between computers in a home or  
small office.  
1
Click the Start button, point to All Programs  
Network Setup Wizard  
→
Accessories  
→
Communications, and then click  
.
2
3
On the welcome screen, click Next  
.
Click Checklist for creating a network  
.
NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated  
firewall provided with Windows XP Service Pack.  
4
5
Complete the checklist and required preparations.  
Return to the Network Setup Wizard and follow the instructions on the screen.  
Power Management  
®
®
The Microsoft Windows XP power management features can reduce the amount of electricity your  
computer uses when it is on and you are not using it. You can reduce power to just the monitor or the  
hard drive, or you can use standby mode or hibernate mode to reduce power to the entire computer.  
When the computer exits from a power conservation mode, the Windows desktop is restored to the state  
it was in before it entered the mode.  
NOTE: Windows XP Professional includes security and networking features not available in Windows XP Home  
Edition. When a Windows XP Professional computer is connected to a network, different options related to security  
and networking appear in certain windows.  
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Standby Mode  
Standby mode conserves power by turning off the display and the hard drive after a time-out. When the  
computer exits from standby mode, it returns to the operating state it was in before it entered standby mode.  
To set standby mode to automatically activate after a defined period of inactivity:  
1
2
3
Click the Start button and click Control Panel  
Under Pick a category, click Performance and Maintenance  
Under or pick a Control Panel icon, click Power Options  
.
.
.
To immediately activate standby mode without a period of inactivity, click the Start button, click  
Turn Off Computer, and then click Stand by.  
To exit from standby mode, press a key on the keyboard or move the mouse.  
NOTICE: If your computer loses power while in standby mode, it may lose data.  
Hibernate Mode  
Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then  
completely turning off the computer. When the computer exits from hibernate mode, the desktop is  
restored to the state it was in before it entered hibernate mode.  
To activate hibernate mode:  
1
2
3
4
Click the Start button and click Control Panel  
Under Pick a category, click Performance and Maintenance  
Under or pick a Control Panel icon, click Power Options  
Define your hibernate settings on the Power Schemes tab, Advanced tab, and Hibernate tab.  
.
.
.
To exit from hibernate mode, press the power button. The computer may take a short time to exit from  
hibernate mode. Pressing a key on the keyboard or moving the mouse does not bring the computer out of  
hibernation, because the keyboard and the mouse do not function when the computer is in hibernate mode.  
Because hibernate mode requires a special file on your hard drive with enough disk space to store the  
contents of the computer memory, Dell creates an appropriately sized hibernate mode file before  
shipping the computer to you. If the computer’s hard drive becomes corrupted, Windows XP recreates  
the hibernate file automatically.  
Power Options Properties  
Define your standby mode settings, hibernate mode settings, and other power settings in the  
Power Options Properties window. To access the Power Options Properties window:  
1
2
3
4
Click the Start button and click Control Panel  
Under Pick a category, click Performance and Maintenance  
Under or pick a Control Panel icon, click Power Options  
.
.
.
Define your power settings on the Power Schemes tab, Advanced tab, and Hibernate tab.  
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Power Schemes Tab  
Each standard power setting is called a scheme. If you want to select one of the standard Windows  
schemes installed on your computer, choose a scheme from the Power schemes drop-down menu.  
The settings for each scheme appear in the fields below the scheme name. Each scheme has different settings  
for starting standby mode or hibernate mode, turning off the monitor, and turning off the hard drive.  
The Power schemes drop-down menu displays the following schemes:  
•
•
Always On (default) — If you want to use your computer with no power conservation.  
Home/Office Desk — If you use your computer as a home or office computer and you require minimal  
power conservation.  
•
•
•
Presentation — If you want your computer to run without interruption (using no power conservation).  
Minimal Power Management — If you want your computer to run with minimal power conservation.  
Max Battery — If your computer is a portable computer and you run your computer from batteries for  
extended periods of time.  
If you want to change the default settings for a scheme, click the drop-down menu in the Turn off monitor,  
Turn off hard disks, System stand by, or System hibernates field, and then select a time-out from the  
displayed list. Changing the time-out for a scheme field permanently changes the default settings for  
that scheme, unless you click Save As and enter a new name for the changed scheme.  
NOTICE: If you set the hard drive (hard disk) to time-out before the monitor does, your computer may appear to be  
locked up. To recover, press any key on the keyboard or click the mouse. To avoid this problem, always set the  
monitor to time-out before the hard drive.  
Advanced Tab  
The Advanced tab allows you to:  
•
•
Place the power options icon  
in the Windows taskbar for quick access.  
Set the computer to prompt you for your Windows password before the computer exits from standby  
mode or hibernate mode.  
•
Program the power button to activate standby mode, activate hibernate mode, or turn off the computer.  
To program these functions, click an option from the corresponding drop-down menu and click OK.  
Hibernate Tab  
The Hibernate tab allows you to enable hibernate mode. If you want to use the hibernate settings you  
defined on the Power Schemes tab, click the Enable hibernate support check box on the Hibernate tab.  
For more information on power management options:  
1
2
3
Click the Start button and click Help and Support  
In the Help and Support window, click Performance and maintenance  
In the Performance and maintenance window, click Conserving power on your computer  
.
.
.
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Hyper-Threading  
Hyper-Threading is an Intel technology that can enhance overall computer performance by allowing  
®
one physical processor to function as two logical processors, capable of performing certain tasks  
®
®
simultaneously. It is recommended that you use the Microsoft Windows XP Service Pack 1 (SP1) or  
later operating system because Windows XP is optimized to take advantage of  
Hyper-Threading technology. While many programs can benefit from Hyper-Threading, some programs  
have not been optimized for Hyper-Threading and may require an update from the software  
manufacturer. Contact the software manufacturer for updates and information about using  
Hyper-Threading with your software.  
To determine if your computer is using Hyper-Threading technology:  
1
2
3
Click the Start button, right-click My Computer, and then click Properties  
Click Hardware and click Device Manager  
.
.
In the Device Manager window, click the plus (+) sign next to Processors. If Hyper-Threading is  
enabled, the processor is listed twice.  
You can enable or disable Hyper-Threading through system setup. For more information on accessing  
system setup, see page 103. For more information on Hyper-Threading, search the Knowledge Base on  
the Dell Support website at support.dell.com.  
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Solving Problems  
Troubleshooting Tips  
Follow these tips when you troubleshoot your computer:  
•
If you added or removed a part before the problem started, review the installation procedures and  
ensure that the part is correctly installed.  
•
•
If a peripheral device does not work, ensure that the device is properly connected.  
If an error message appears on the screen, write down the exact message. This message may help  
technical support personnel diagnose and fix the problem(s).  
•
If an error message occurs in a program, see the program’s documentation.  
Battery Problems  
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery  
only with the same or equivalent type recommended by the manufacturer. Discard used batteries according  
to the manufacturer's instructions.  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
REPLACE THE BATTERY — If you have to repeatedly reset time and date information after turning on the  
computer, or if an incorrect time or date displays during start-up, replace the battery (see page 97).  
If the battery still does not work properly, contact Dell (see page 116).  
Drive Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
®
®
ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and click  
My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software  
to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.  
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TEST THE DRIVE —  
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.  
• Insert a bootable floppy disk and restart the computer.  
CLEAN THE DRIVE OR DISK — See page 113.  
CHECK THE CABLE CONNECTIONS  
RUN THE HARDWARE TROUBLESHOOTER — See page 49.  
RUN THE DELL DIAGNOSTICS — See page 46.  
CD and DVD drive problems  
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in  
the drive or the CD or DVD.  
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.  
ADJUST THE WINDOWS VOLUME CONTROL —  
• Click the speaker icon in the lower-right corner of your screen.  
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.  
• Ensure that the sound is not muted by clicking any boxes that are checked.  
CHECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker Problems" on page 39.  
Problems writing to a CD/DVD-RW drive  
CLOSE OTHER PROGRAMS — The CD/DVD-RW drive must receive a steady stream of data when writing.  
If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.  
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC — Search for the  
keyword standby in Windows Help.  
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Hard drive problems  
RUN CHECK DISK —  
1
2
3
4
5
6
7
Click the Start button and click My Computer  
Right-click Local Disk C:  
Click Properties  
Click the Tools tab.  
Under Error-checking, click Check Now  
Click Scan for and attempt recovery of bad sectors  
Click Start  
.
.
.
.
.
.
E-Mail, Modem, and Internet Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to  
a digital telephone network.  
®
CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS — If you cannot open your  
e-mail attachments:  
1
2
In Outlook Express, click Tools, click Options, and then click Security  
.
Click Do not allow attachments to remove the checkmark.  
CHECK THE TELEPHONE LINE CONNECTION —  
CHECK THE TELEPHONE JACK —  
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —  
USE A DIFFERENT TELEPHONE LINE —  
• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a  
connector-shaped icon next to it.)  
• Ensure that you feel a click when you insert the telephone line connector into the modem.  
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.  
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge  
protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the  
telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.  
RUN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then click  
Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.  
(Modem Helper is not available on all computers.)  
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VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —  
1
2
3
4
5
6
Click the Start button and click Control Panel  
.
Click Printers and Other Hardware  
.
Click Phone and Modem Options  
Click the Modems tab.  
.
Click the COM port for your modem.  
Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is  
communicating with Windows.  
If all commands receive responses, the modem is operating properly.  
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have subscribed to an  
Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a  
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your  
Internet service provider.  
Error Messages  
If the message is not listed, see the documentation for the operating system or the program that was  
running when the message appeared.  
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use  
these characters in filenames.  
A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an  
essential file. To remove and then reinstall the program:  
1
2
3
4
Click the Start button, click Control Panel, and then click Add or Remove Programs  
Select the program you want to remove.  
.
Click the Change or Remove Program icon.  
See the program documentation for installation instructions.  
drive letter :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — The drive cannot read the disk.  
Insert a disk into the drive and try again.  
INSERT BOOTABLE MEDIA — Insert a bootable floppy disk or CD.  
NON-SYSTEM DISK ERROR — Remove the floppy disk from the drive and restart your computer.  
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NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN — Close all windows  
and open the program that you want to use. In some cases, you might have to restart your computer to  
restore computer resources. If so, run the program that you want to use first.  
OPERATING SYSTEM NOT FOUND — Contact Dell (see page 116).  
Media Card Reader Problems  
NO DRIVE LETTER IS ASSIGNED —  
When Microsoft Windows XP detects the Media Card Reader, the device is automatically assigned a drive  
letter as the next logical drive after all other physical drives in the system. If the next logical drive after  
the physical drives is mapped to a network drive, Windows XP does not automatically assign a drive letter to the  
Media Card Reader.  
To manually assign a drive for the Media Card Reader:  
1
2
3
4
5
6
Right-click My Computer and select Manage  
Select the Disk Management option.  
.
Right-click the corresponding drive letter in the right pane that needs to be changed.  
Select Drive Letter and Paths.  
From the drop-down list, select the new drive letter assignment for the Media Card Reader.  
Click OK to confirm your selection.  
NOTE: The Media Card Reader appears as a mapped drive only when it is connected. Each of the four Media  
Card Reader slots are mapped to a drive even if no media is installed. If you attempt to access the Media Card  
Reader when no media is inserted, you are prompted to insert media.  
FLEXBAY DEVICE IS DISABLED —  
There is a FlexBay disable option in the BIOS setup that appears only when the FlexBay device is installed.  
If the FlexBay device is physically installed, but it is not running, check to see if it is enabled in the  
BIOS setup.  
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Keyboard Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
CHECK THE KEYBOARD CABLE —  
• Ensure that the keyboard cable is firmly connected to the computer.  
• Shut down the computer (see page 53), reconnect the keyboard cable as shown on the setup diagram for your  
computer, and then restart the computer.  
• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.  
• Remove keyboard extension cables and connect the keyboard directly to the computer.  
TEST THE KEYBOARD — Connect a properly working keyboard to the computer, and try using the keyboard.  
RUN THE HARDWARE TROUBLESHOOTER — See page 49.  
Lockups and Software Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
The computer does not start up  
CHECK THE DIAGNOSTIC LIGHTS — See page 43.  
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET.  
The computer stops responding  
NOTICE: You might lose data if you are unable to perform an operating system shutdown.  
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or  
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off.  
Then restart your computer.  
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A program stops responding  
END THE PROGRAM —  
1
2
3
4
Press <Ctrl><Shift><Esc> simultaneously.  
Click Applications  
Click the program that is no longer responding.  
Click End Task  
.
.
A program crashes repeatedly  
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.  
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.  
A program is designed for an earlier Microsoft® Windows® operating system  
RUN THE PROGRAM COMPATIBILITY WIZARD —  
The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP  
operating system environments.  
1
2
3
Click the Start button, point to All Programs  
In the welcome screen, click Next  
Follow the instructions on the screen.  
→
Accessories, and then click Program Compatibility Wizard.  
.
A solid blue screen appears  
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving  
your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off.  
Then restart your computer.  
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Other software problems  
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR  
TROUBLESHOOTING INFORMATION —  
• Ensure that the program is compatible with the operating system installed on your computer.  
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See the  
software documentation for information.  
• Ensure that the program is installed and configured properly.  
• Verify that the device drivers do not conflict with the program.  
• If necessary, uninstall and then reinstall the program.  
BACK UP YOUR FILES IMMEDIATELY  
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS  
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE  
START MENU  
Memory Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —  
• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.  
• See the software documentation for minimum memory requirements. If necessary, install additional memory  
(see page 64).  
• Reseat the memory modules (see page 64) to ensure that your computer is successfully communicating with  
the memory.  
• Run the Dell Diagnostics (see page 46).  
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —  
• Reseat the memory modules (see page 64) to ensure that your computer is successfully communicating with  
the memory.  
• Ensure that you are following the memory installation guidelines (see page 64).  
• Your computer supports DDR2 memory. For more information about the type of memory supported by your  
computer, see "Memory" on page 99.  
• Run the Dell Diagnostics (see page 46).  
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Mouse Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
CLEAN THE MOUSE — See "Mouse" for instructions on cleaning the mouse on page 113.  
CHECK THE MOUSE CABLE —  
1
2
Remove mouse extension cables, if used, and connect the mouse directly to the computer.  
Reconnect the mouse cable as shown on the setup diagram for your computer.  
RESTART THE COMPUTER —  
1
2
3
Simultaneously press <Ctrl><Esc> to display the Start menu.  
Type , press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>.  
u
After the computer turns off, reconnect the mouse cable as shown on the on the setup diagram for  
your computer.  
4
Start the computer.  
TEST THE MOUSE — Connect a properly working mouse to the computer, and try using the mouse.  
CHECK THE MOUSE SETTINGS —  
1
2
3
Click the Start button, click Control Panel, and then click Printers and Other Hardware  
Click Mouse  
Try adjusting the settings.  
.
.
REINSTALL THE MOUSE DRIVER — See page 48.  
RUN THE HARDWARE TROUBLESHOOTER — See page 49.  
Network Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is firmly inserted into both the  
network connector on the back of the computer and the network jack.  
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CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER — If the link integrity light is off, that  
indicates no network communication exists. Replace the network cable. For a description of network lights,  
see "Controls and Lights" on page 101.  
RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN  
CHECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up your  
network to verify that your network settings are correct and that the network is functioning.  
RUN THE HARDWARE TROUBLESHOOTER — See page 49.  
Power Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING — See "Diagnostic Lights" on  
page 43.  
IF THE POWER LIGHT IS BLINKING GREEN — The computer is in standby mode. Press a key on the  
keyboard, move the mouse, or press the power button to resume normal operation.  
IF THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power.  
• Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.  
• If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet  
and that the power strip is turned on. Also bypass power protection devices, power strips, and power  
extension cables to verify that the computer turns on properly.  
• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.  
• Ensure that the main power cable and front panel cable are securely connected to the system board  
(see page 61).  
IF THE POWER LIGHT IS STEADY AMBER — A device might be malfunctioning or incorrectly installed.  
• Ensure that the 12 volt power connector (12V) is securely connected to the system board (see page 61).  
• Remove and then reinstall the memory modules (see page 64).  
• Remove and then reinstall any cards (see page 66).  
• Remove and then reinstall the graphics card, if applicable (see page 71).  
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IF THE POWER LIGHT IS BLINKING AMBER — The computer is receiving electrical power, but an internal  
power problem might exist.  
• Ensure that the voltage selection switch is set to match the AC power at your location (if applicable).  
• Ensure that the processor power cable is securely connected to the system board (see page 61).  
ELIMINATE INTERFERENCE — Some possible causes of interference are:  
• Power, keyboard, and mouse extension cables  
• Too many devices on a power strip  
• Multiple power strips connected to the same electrical outlet  
Printer Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.  
CHECK THE PRINTER DOCUMENTATION — See the printer documentation for setup and  
troubleshooting information.  
ENSURE THAT THE PRINTER IS TURNED ON  
CHECK THE PRINTER CABLE CONNECTIONS —  
• See the printer documentation for cable connection information.  
• Ensure that the printer cables are securely connected to the printer and the computer (see page 11).  
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another  
device, such as a lamp.  
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —  
1
2
Click the Start button, click Control Panel, and then click Printers and Other Hardware  
Click View installed printers or fax printers  
If the printer is listed, right-click the printer icon.  
Click Properties and click the Ports tab. Ensure that the Print to the following port(s): setting is USB  
.
.
3
.
REINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.  
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Scanner Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.  
CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and  
troubleshooting information.  
UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.  
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN  
CHECK THE CABLE CONNECTIONS —  
• See the scanner documentation for cable connection information.  
• Ensure that the scanner cables are securely connected to the scanner and the computer.  
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS  
—
1
2
Click the Start button, click Control Panel, and then click Printers and Other Hardware  
Click Scanners and Cameras  
If your scanner is listed, Windows recognizes the scanner.  
.
.
REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.  
38  
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Sound and Speaker Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
No sound from speakers  
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening  
to MP3 songs, ensure that you did not turn the player volume down or off.  
CHECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speakers are connected as shown on the  
setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers are  
connected to the card.  
ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the setup diagram supplied  
with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to  
eliminate distortion.  
ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right  
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.  
DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is  
automatically disabled when headphones are connected to the computer’s front-panel headphone connector.  
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another  
device, such as a lamp.  
ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to check  
for interference.  
REINSTALL THE SOUND DRIVER — See page 49.  
RUN THE HARDWARE TROUBLESHOOTER — See page 49.  
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No sound from headphones  
CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted  
into the headphone connector (see page 55).  
ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right  
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.  
Video and Monitor Problems  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
NOTE: See the monitor documentation for troubleshooting procedures.  
If the screen is blank  
CHECK THE MONITOR CABLE CONNECTION —  
• Ensure that the graphics cable is connected as shown on the setup diagram for your computer.  
• If you are using a graphics extension cable and removing the cable solves the problem, the cable is defective.  
• Swap the computer and monitor power cables to determine if the power cable is defective.  
• Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.)  
CHECK THE MONITOR POWER LIGHT — If the power light is off, firmly press the button to ensure that the  
monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is  
blinking, press a key on the keyboard or move the mouse.  
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another  
device, such as a lamp.  
CHECK THE DIAGNOSTIC LIGHTS — See page 43.  
40  
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If the screen is difficult to read  
CHECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the  
contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.  
MOVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker system includes a subwoofer, ensure  
that the subwoofer is at least 60 cm (2 ft) away from the monitor.  
MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES — Fans, fluorescent lights, halogen lamps,  
and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check  
for interference.  
ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE  
ADJUST THE WINDOWS DISPLAY SETTINGS —  
1
2
3
Click the Start button, click Control Panel, and then click Appearance and Themes  
.
Click Display and click the Settings tab.  
Try different settings for Screen resolution and Color quality.  
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Troubleshooting Tools  
Diagnostic Lights  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
To help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on  
the front panel (see page 57). When the computer starts normally, the lights flash. After the  
computer starts, all four lights display solid green. If the computer malfunctions, the color and  
sequence of the lights identify the problem.  
Light Pattern  
Problem Description  
The computer is in a normal "off" Plug the computer into a working electrical outlet  
condition or a possible pre-BIOS and press the power button. Also see "Power  
Suggested Resolution  
failure has occurred.  
Problems" on page 36.  
The diagnostic lights are not lit  
after the computer successfully  
boots to the operating system.  
A possible processor failure  
has occurred.  
Contact Dell (see page 116).  
Memory modules are detected,  
but a memory failure  
has occurred.  
• If you have two or more memory modules  
installed, remove the modules, reinstall one  
module (see page 64), and then restart the  
computer. If the computer starts normally,  
reinstall an additional module. Continue until  
you have identified a faulty module or reinstalled  
all modules without error.  
• If available, install properly working memory of  
the same type into your computer (see page 64).  
• If the problem persists, contact Dell  
(see page 116).  
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Light Pattern  
Problem Description  
Suggested Resolution  
A possible graphics card failure  
has occurred.  
• If the computer has a graphics card, remove the  
card, reinstall it (see page 71), and then restart  
the computer.  
• If the problem still exists, install a graphics card  
that you know works and restart the computer.  
• If the problem persists or the computer has  
integrated graphics, contact Dell (see page 116).  
A possible floppy or hard drive  
failure has occurred.  
Reseat all power and data cables and restart  
the computer.  
A possible USB failure  
has occurred.  
Reinstall all USB devices, check cable  
connections, and then restart the computer.  
No memory modules  
are detected.  
• If you have two or more memory modules  
installed, remove the modules, reinstall one  
module (see page 64), and then restart the  
computer. If the computer starts normally,  
reinstall an additional module. Continue until  
you have identified a faulty module or reinstalled  
all modules without error.  
• If available, install properly working memory of  
the same type into your computer (see page 64).  
• If the problem persists, contact Dell  
(see page 116).  
Memory modules are detected,  
but a memory configuration or  
compatibility error exists.  
• Ensure that no special memory module/memory  
connector placement requirements exist  
(see page 62).  
• Verify that the memory modules that you are  
installing are compatible with your computer  
(see page 62).  
• If the problem persists, contact Dell  
(see page 116).  
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Light Pattern  
Problem Description  
Suggested Resolution  
A possible expansion card failure  
has occurred.  
1
2
3
Determine if a conflict exists by removing a card  
(not a graphics card) (see page 66) and restarting  
the computer.  
If the problem persists, reinstall the card that  
you removed, remove a different card, and then  
restart the computer.  
Repeat this process for each card. If the  
computer starts normally, troubleshoot the last  
card removed from the computer for resource  
conflicts (see "Resolving Software and Hardware  
Incompatibilities" on page 49).  
4
If the problem persists, contact Dell  
(see page 116).  
Another failure has occurred.  
• Ensure that the cables are properly connected to  
the system board from the hard drive, CD drive,  
and DVD drive (see page 61).  
• If there is an error message on your screen  
identifying a problem with a device (such as the  
floppy drive or hard drive), check the device to  
make sure it is functioning properly.  
• The operating system is attempting to boot from  
a device (such as the floppy drive or hard drive);  
check system setup (see page 103) to make sure  
the boot sequence is correct for the devices  
installed on your computer.  
• If the problem persists, contact Dell  
(see page 116).  
The computer is in a normal  
None.  
operating condition after POST.  
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Dell Diagnostics  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
If you experience a problem with your computer, perform the checks in "Solving Problems" on page 27  
and run the Dell Diagnostics before you contact Dell for technical assistance.  
NOTICE: The Dell Diagnostics works only on Dell™ computers.  
1
2
Turn on (or restart) your computer.  
When the DELL™ logo appears, press <F12> immediately.  
If you wait too long and the operating system logo appears, continue to wait until you see the  
®
®
Microsoft Windows desktop. Then shut down your computer (see page 53) and try again.  
3
4
When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.  
When the Dell Diagnostics Main Menu appears, select the test you want to run.  
Dell Diagnostics Main Menu  
1
After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option  
you want.  
Option  
Function  
Express Test  
Performs a quick test of devices. This test typically takes 10 to 20 minutes  
and requires no interaction on your part. Run Express Test first to increase  
the possibility of tracing the problem quickly.  
Extended Test  
Performs a thorough check of devices. This test typically takes an hour or  
more and requires you to answer questions periodically.  
Custom Test  
Tests a specific device. You can customize the tests you want to run.  
Symptom Tree  
Lists the most common symptoms encountered and allows you to select a  
test based on the symptom of the problem you are having.  
2
If a problem is encountered during a test, a message appears with an error code and a description of the  
problem. Write down the error code and problem description and follow the instructions on the screen.  
If you cannot resolve the error condition, contact Dell (see page 116).  
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical  
support will ask for your Service Tag.  
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3
If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in  
the following table for more information.  
Tab  
Function  
Results  
Errors  
Displays the results of the test and any error conditions encountered.  
Displays error conditions encountered, error codes, and the  
problem description.  
Help  
Describes the test and may indicate requirements for running the test.  
Displays your hardware configuration for the selected device.  
Configuration  
The Dell Diagnostics obtains configuration information for all devices from  
system setup, memory, and various internal tests, and it displays the  
information in the device list in the left pane of the screen. The device list  
may not display the names of all the components installed on your computer  
or all devices attached to your computer.  
Parameters  
Allows you to customize the test by changing the test settings.  
4
Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart  
the computer, close the Main Menu screen.  
Drivers  
What Is a Driver?  
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a  
driver program.  
A driver acts like a translator between the device and any other programs that use the device. Each device  
has its own set of specialized commands that only its driver recognizes.  
Dell ships your computer to you with required drivers already installed—no further installation or  
configuration is needed.  
®
®
Many drivers, such as the keyboard driver, come with your Microsoft Windows operating system.  
You may need to install drivers if you:  
•
•
•
Upgrade your operating system  
Reinstall your operating system  
Connect or install a new device  
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Identifying Drivers  
If you experience a problem with any device, identify whether the driver is the source of your problem and,  
if necessary, update the driver.  
Windows XP  
1
2
3
4
5
6
Click the Start button and click Control Panel  
Under Pick a Category, click Performance and Maintenance  
Click System  
In the System Properties window, click the Hardware tab.  
Click Device Manager  
.
.
.
.
Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the  
device icon.  
If an exclamation point is next to the device name, you may need to reinstall the driver or install a  
new driver.  
Reinstalling Drivers  
NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. If you  
install drivers obtained from other sources, your computer might not work correctly.  
Using Windows XP Device Driver Rollback  
If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver  
Rollback to replace the driver with the previously installed version.  
1
2
3
4
5
6
7
8
Click the Start button and click Control Panel  
Under Pick a Category, click Performance and Maintenance  
Click System  
In the System Properties window, click the Hardware tab.  
Click Device Manager  
.
.
.
.
Right-click the device for which the new driver was installed and click Properties  
Click the Drivers tab.  
.
Click Roll Back Driver  
.
If Device Driver Rollback does not resolve the problem, then use System Restore to return your  
computer to the operating state that existed before you installed the new driver.  
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Manually Reinstalling Drivers  
1
After copying the required driver files to your hard drive, click the Start button and right-click  
My Computer  
.
2
3
4
5
6
7
8
9
Click Properties  
.
Click the Hardware tab and click Device Manager  
.
Double-click the type of device for which you are installing the driver.  
Double-click the name of the device for which you are installing the driver.  
Click the Driver tab and click Update Driver  
Click Install from a list or specific location (Advanced) and click Next  
Click Browse and browse to the location to which you previously extracted the driver files.  
When the name of the appropriate driver appears, click Next  
.
.
.
10 Click Finish and restart your computer.  
Resolving Software and Hardware Incompatibilities  
If a device is either not detected during the operating system setup or is detected but incorrectly  
configured, you can use the Hardware Troubleshooter to resolve the incompatibility.  
To resolve incompatibilities using the Hardware Troubleshooter:  
1
2
3
4
Click the Start button and click Help and Support.  
Type hardware troubleshooterin the Search field and click the arrow to start the search.  
Click Hardware Troubleshooter in the Search Results list.  
In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and  
click Next  
.
Restoring Your Operating System  
You can restore your operating system in the following ways:  
•
•
Microsoft Windows XP System Restore returns your computer to an earlier operating state without  
affecting data files.  
Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you  
purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes  
any applications installed after you received the computer.  
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Using Microsoft® Windows® XP System Restore  
The Microsoft Windows XP operating system provides System Restore to allow you to return your  
computer to an earlier operating state (without affecting data files) if changes to the hardware, software,  
or other system settings have left the computer in an undesirable operating state. See the Windows Help  
and Support Center for information on using System Restore.  
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.  
NOTE: The procedures in this document were written for the Windows default view, so they may not work if you  
set your Dell™ computer to the Windows Classic view.  
Creating a Restore Point  
1
2
3
Click the Start button and click Help and Support  
Click System Restore  
Follow the instructions on the screen.  
.
.
Restoring the Computer to an Earlier Operating State  
If problems occur after you install a device driver, use Device Driver Rollback (see page 48) to resolve the  
problem. If that is unsuccessful, then use System Restore.  
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any  
open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.  
1
Click the Start button, point to All Programs  
System Restore  
→
Accessories  
→
System Tools, and then click  
.
2
3
Ensure that Restore my computer to an earlier time is selected and click Next.  
Click a calendar date to which you want to restore your computer.  
The Select a Restore Point screen provides a calendar that allows you to see and select restore points.  
All calendar dates with available restore points appear in boldface type.  
4
5
6
Select a restore point and click Next.  
If a calendar date has only one restore point, then that restore point is automatically selected. If two or  
more restore points are available, click the restore point that you prefer.  
Click Next  
.
The Restoration Complete screen appears after System Restore finishes collecting data and then the  
computer restarts.  
After the computer restarts, click OK  
.
To change the restore point, you can either repeat the steps using a different restore point, or you can  
undo the restoration.  
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Undoing the Last System Restore  
NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not  
alter, open, or delete any files or programs until the system restoration is complete.  
1
2
Click the Start button, point to All Programs  
System Restore  
→
Accessories  
→
System Tools, and then click  
.
Click Undo my last restoration and click Next  
.
Enabling System Restore  
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is  
automatically disabled. To see if System Restore is enabled:  
1
2
3
4
5
Click the Start button and click Control Panel  
Click Performance and Maintenance  
Click System  
Click the System Restore tab.  
Ensure that Turn off System Restore is unchecked.  
.
.
.
Using Dell™ PC Restore by Symantec  
NOTE: Dell PC Restore is not available in all countries.  
Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore  
restores your hard drive to the operating state it was in when you purchased the computer. Any programs  
or files added since you received your computer—including data files—are permanently deleted from the  
hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files,  
and so on. If possible, back up all data before using PC Restore.  
NOTICE: Using PC Restore permanently deletes all data on the hard drive and removes any applications or drivers  
installed after you received your computer. If possible, back up the data before using PC Restore.  
To use PC Restore:  
1
2
Turn on the computer and watch the keyboard status lights.  
Immediately upon seeing the lights flash, press <Ctrl><F11>.  
If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then restart the  
computer again.  
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.  
3
4
On the next screen that appears, click Restore  
On the next screen, click Confirm  
The restore process takes approximately 6–10 minutes to complete.  
.
.
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5
6
When prompted, click Finish to reboot the computer.  
NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.  
When prompted, click Yes  
.
The computer restarts. Because the computer is restored to its original operating state, the screens that  
appear, such as the End User License Agreement, are the same ones that appeared the first time the  
computer was turned on.  
7
8
Click Next  
The System Restore screen appears and the computer restarts.  
After the computer restarts, click OK  
.
.
Removing Dell PC Restore  
NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your  
computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s  
operating system.  
Dell PC Restore enables you to restore your hard drive to the operating state it was in when you  
purchased your computer. It is recommended that you do not remove PC Restore from your computer,  
even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you cannot ever  
recall it, and you will never be able to use PC Restore to return your computer’s operating system to its  
original state.  
To remove PC Restore:  
1
2
3
Log on to the computer as a local administrator.  
In Windows Explorer, go to c:\dell\utilities\DSR  
.
Double-click the filename DSRIRRemv2.exe  
.
NOTE: If you do not log on as a local administrator, a message appears stating that you must log on as  
administrator. Click Quit, and then log on as a local administrator.  
NOTE: If the partition for PC Restore does not exist on your computer’s hard drive, a message appears stating  
that the partition was not found. Click Quit; there is no partition to delete.  
4
5
Click OK to remove the PC Restore partition on the hard drive.  
Click Yes when a confirmation message appears.  
The PC Restore partition is deleted and the newly available disk space is added to the free space  
allocation on the hard drive.  
6
Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the additional disk  
space is available as indicated by the increased value for Free Space  
Click Finish to close the PC Restore Removal window.  
Restart the computer.  
.
7
8
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Removing and Installing Parts  
Before You Begin  
This chapter provides procedures for removing and installing the components in your computer.  
Unless otherwise noted, each procedure assumes that the following conditions exist:  
•
You have performed the steps in "Turning Off Your Computer" (see page 53) and "Before Working  
Inside Your Computer" (see page 54).  
•
•
You have read the safety information in your Dell™ Product Information Guide.  
A component can be replaced or—if purchased separately—installed by performing the removal  
procedure in reverse order.  
Recommended Tools  
The procedures in this document may require the following tools:  
•
•
•
Small flat-blade screwdriver  
Phillips screwdriver  
Flash BIOS update program floppy disk or CD  
Turning Off Your Computer  
NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off  
your computer.  
1
Shut down the operating system:  
a
b
Save and close any open files, exit any open programs, click the Start button, and then click  
Turn Off Computer  
.
In the Turn off computer window, click Turn off  
.
The computer turns off after the operating system shutdown process finishes.  
2
Ensure that the computer and any attached devices are turned off. If your computer and attached  
devices did not automatically turn off when you shut down your operating system, press and hold  
the power button for 4 seconds.  
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Before Working Inside Your Computer  
Use the following safety guidelines to help protect your computer from potential damage and to help  
ensure your own personal safety.  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a  
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by  
its pins.  
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing  
that is not authorized by Dell is not covered by your warranty.  
NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.  
Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking  
tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any  
connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.  
NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside  
the computer.  
1
Turn off your computer (see page 53).  
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the  
network device.  
2
3
Disconnect any telephone or telecommunication lines from the computer.  
Disconnect your computer and all attached devices from their electrical outlets, and then press the  
power button to ground the system board.  
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before  
removing the cover.  
4
Remove the computer cover (see page 59).  
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,  
such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to  
dissipate any static electricity that could harm internal components.  
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Front View of the Computer  
1
2
3
4
5
6
7
8
9
10  
11  
12  
1
2
cover latch release  
Use this latch to remove the cover. See "Removing the Computer Cover"  
on page 59.  
location of Service Tag  
Use the Service Tag to identify your computer when you access the  
Dell Support website or call technical support.  
3
4
CD or DVD eject button  
CD or DVD activity light  
Press to eject a disk from the CD or DVD drive.  
The drive light is on when the computer reads data from the CD or  
DVD drive.  
5
6
FlexBay drive  
Can contain an optional floppy drive or optional Media Card Reader.  
For information on using the Media Card Reader, see "Using a Media  
Card Reader (Optional)" on page 18.  
microphone connector  
Use the microphone connector to attach a personal computer  
microphone for voice or musical input into a sound or telephony program.  
On computers with a sound card, the microphone connector is on  
the card.  
7
headphone connector  
Use the headphone connector to attach headphones and most kinds  
of speakers.  
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8
diagnostic lights (4)  
Use the lights to help you troubleshoot a computer problem based on the  
diagnostic code. For more information, see "Diagnostic Lights" on  
page 43.  
9
hard-drive activity light  
The hard drive activity light is on when the computer reads data from or  
writes data to the hard drive. The light might also be on when a device  
such as a CD player is operating.  
10  
power button,  
power light  
Press the power button to turn on the computer. The light in the center  
of this button indicates power state. See "Specifications" on page 99 for  
more information.  
NOTICE: To avoid losing data, do not use the power button to turn off the  
computer. Instead, perform an operating system shutdown.  
11  
12  
USB 2.0 connectors (2)  
Use the front USB connectors for devices that you connect occasionally,  
such as joysticks or cameras, or for bootable USB devices (see "System  
Setup Options" on page 105 for more information on booting to a USB  
device). It is recommended that you use the back USB connectors for  
devices that typically remain connected, such as printers and keyboards.  
vents  
For adequate cooling, do not block any of the vents.  
NOTICE: Ensure that there is a minimum of two inches of space between all  
vents and any object near these vents.  
NOTICE: Keep the vent area clean and dust-free to ensure that the  
computer is adequately ventilated. Use only a dry cloth to clean the vent  
area to avoid water damage to the computer.  
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Back View of the Computer  
1
2
3
4
1
voltage selection switch (may not  
be available on all computers)  
See the safety instructions in the Product Information Guide for  
more information.  
2
3
4
power connector  
back panel connectors  
card slots  
Insert the power cable.  
Plug USB, audio, and other devices into the appropriate connector.  
Access connectors for any installed PCI and PCI Express cards.  
1
2
3
4
5
6
7
10  
9
8
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1
2
link integrity light  
• Green — A good connection exists between a 10-Mbps network and the computer.  
• Orange — A good connection exists between a 100-Mbps network and the computer.  
• Off — The computer is not detecting a physical connection to the network.  
network adapter  
connector  
To attach your computer to a network or broadband device, connect one end of a  
network cable to either a network jack or your network or broadband device.  
Connect the other end of the network cable to the network adapter connector on  
the back panel of your computer. A click indicates that the network cable has been  
securely attached.  
NOTE: Do not plug a telephone cable into the network connector.  
On computers with a network connector card, use the connector on the card.  
It is recommended that you use Category 5 wiring and connectors for your network.  
If you must use Category 3 wiring, force the network speed to 10 Mbps to ensure  
reliable operation.  
3
network activity light  
Flashes a yellow light when the computer is transmitting or receiving network data.  
A high volume of network traffic may make this light appear to be in a steady "on"  
state.  
4
5
surround connector  
line-in connector  
Use the black surround connector to attach multichannel-capable speakers.  
Use the blue line-in connector to attach a record/playback device such as a cassette  
player, CD player, or VCR.  
On computers with a sound card, use the connector on the card.  
6
7
line-out connector  
Use the green line-out connector (available on computers with integrated sound) to  
attach headphones and most speakers with integrated amplifiers.  
On computers with a sound card, use the connector on the card.  
micro-phone/side  
Use the pink and silver connector to attach a personal computer microphone for  
voice or musical input into a sound or telephony program.  
surround connector  
On computers with a sound card, the microphone connector is on the card.  
8
9
center/subwoofer  
connector  
Use the yellow connector to attach a speaker to a Low Frequency Effects (LFE)  
audio channel.  
VGA video connector  
If your monitor has a VGA connector, plug it into the VGA connector on  
the computer.  
10 USB 2.0 connectors (5)  
Use the back USB connectors for devices that typically remain connected, such as  
printers and keyboards.  
It is recommended that you use the front USB connectors for devices that you  
connect occasionally, such as joysticks or cameras.  
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Removing the Computer Cover  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before  
removing the cover.  
1
Follow the procedures in "Before You Begin" on page 53.  
NOTICE: Ensure that sufficient space exists to support the removed cover—at least 30 cm (1 ft) of desk top space.  
NOTICE: Ensure that you are working on a level, protected surface to avoid scratching either the computer or the  
surface on which it is resting.  
2
3
Lay your computer on its side with the computer cover facing up.  
Pull back the cover latch release located on the top panel.  
cover latch release  
computer cover  
back of computer  
bottom hinges  
4
5
6
Locate the three hinge tabs on the bottom edge of the computer.  
Grip the sides of the computer cover and pivot the cover up, using the bottom hinges as leverage points.  
Release the cover from the hinge tabs and set it aside in a secure location.  
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Inside View of Your Computer  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
Follow the procedures in "Before You Begin" on page 53.  
power supply  
system board  
CD or DVD drive  
*floppy drive  
hard drive  
*May not be present on all computers.  
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System Board Components  
processor connector (CPU)  
passwordjumper  
(PSWD)  
power  
connector (12V)  
processor fan  
connector (FAN)  
memory module  
connectors (2, 4)  
memory module  
connectors (1, 3)  
floppy drive  
connector (DSKT2)  
battery socket  
(BATTERY)  
RTC reset jumper  
(RTCRST1)  
PCI connectors (2)  
SATA connector  
(SATA2)  
PCI Express x16  
connector (PEG)  
SATA connector  
(SATA0)  
PCI Express x1  
connector  
(PCI_E1)  
CD/DVDconnector  
(IDE1)  
front-panel  
connector  
(F_PANEL)  
power connector  
(POWER)  
line-in-, line-out-,  
microphone/ side  
surround-, center-,  
and LFE connectors  
network connector (NIC)  
and USB connectors (2) (USB2)  
video connector (VGA)  
Media Card Reader  
connector (F_USB)  
USB connectors (3) (USB2)  
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Memory  
You can increase your computer memory by installing memory modules on the system board.  
Your computer supports DDR2 memory. For additional information on the type of memory supported by  
your computer, see "Memory" on page 99.  
DDR2 Memory Overview  
DDR2 memory modules should be installed in pairs of matched memory size, speed, and technology. If the  
DDR2 memory modules are not installed in matched pairs, the computer will continue to operate, but  
with a slight reduction in performance. See the label on the module to determine the module’s capacity.  
NOTE: Always install DDR2 memory modules in the order indicated on the system board.  
The recommended memory configurations are:  
–
A pair of matched memory modules installed in DIMM connectors 1 and 2  
or  
–
A pair of matched memory modules installed in DIMM connectors 1 and 2 and another matched  
pair installed in DIMM connectors 3 and 4  
NOTICE: Do not install ECC or buffered memory modules. Only unbuffered, non-ECC memory is supported.  
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•
•
If you install mixed pairs of DDR2 400-MHz (PC2-3200) and DDR2 533-MHz (PC2-4300) memory,  
the modules function at the slowest speed installed.  
Be sure to install a single memory module in DIMM connector 1, the connector closest to the  
processor, before you install modules in the other connectors.  
Channel A: matched pair of memory  
modules in connectors DIMM_1  
and DIMM_2 (white securing clips)  
Channel B: matched pair of memory  
modules in connectors DIMM_3  
and DIMM_4 (black securing clips)  
NOTE: Memory purchased from Dell is covered under your computer warranty.  
NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them  
separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible,  
do not pair an original memory module with a new memory module. Otherwise, your computer may not start  
properly. You should install your original memory modules in pairs either in DIMM connectors 1 and 2 or  
DIMM connectors 3 and 4.  
Addressing Memory With 4-GB Configurations  
Your computer supports a maximum of 4 GB of memory when you use four 1-GB DIMMs. Current  
®
®
operating systems, such as Microsoft Windows XP, can only use a maximum of 4 GB of address space;  
however, the amount of memory available to the operating system is less than 4 GB. Certain components  
within the computer require address space in the 4-GB range. Any address space reserved for these  
components cannot be used by computer memory.  
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Installing Memory  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your  
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted  
metal surface on the computer chassis.  
1
2
3
Follow the procedures in "Before You Begin" on page 53.  
Lay the computer on its side so that the system board is on the bottom of the inside of the computer.  
Press out the securing clip at each end of the memory module connector.  
memory connector closest to processor  
securing clips (2)  
connector  
4
Align the notch on the bottom of the module with the crossbar in the connector.  
notch  
memory module  
cutouts (2)  
crossbar  
NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you  
apply equal force to each end of the module.  
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5
Insert the module into the connector until the module snaps into position.  
If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.  
6
Replace the computer cover.  
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.  
7
8
9
Connect your computer and devices to electrical outlets, and turn them on.  
Right-click the My Computer icon and click Properties  
Click the General tab.  
.
10 To verify that the memory is installed correctly, check the amount of memory (RAM) listed.  
Removing Memory  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your  
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted  
metal surface on the computer chassis.  
1
2
3
Follow the procedures in "Before You Begin" on page 53.  
Press out the securing clip at each end of the memory module connector.  
Grasp the module and pull up.  
If the module is difficult to remove, gently ease the module back and forth to remove it from  
the connector.  
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Cards  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your  
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted  
metal surface on the computer chassis.  
Your Dell™ computer provides the following slots for PCI and PCI Express cards:  
•
•
•
Two PCI card slots  
One PCI Express x16 card slot  
One PCI Express x1 card slot  
PCI Cards  
Your computer supports two PCI cards.  
If you are installing or replacing a card, follow the procedures in the next section. If you are removing but  
not replacing a PCI card, see "Removing a PCI Card" on page 70.  
If you are replacing a card, remove the current driver for the card from the operating system.  
If you are installing or replacing a PCI Express card, see "Installing a PCI Express Card" on page 71.  
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Installing a PCI Card  
1
Follow the procedures in "Before You Begin" on page 53.  
release tab  
card retention door  
2
3
4
Gently push the release tab on the card retention door from the inside to pivot the door open.  
Because the door is captive, it will remain in the open position.  
If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue  
with step 5.  
If you are replacing a card that is already installed in the computer, remove the card.  
If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it  
out of its connector.  
5
Prepare the card for installation.  
See the documentation that came with the card for information on configuring the card, making  
internal connections, or otherwise customizing it for your computer.  
CAUTION: Some network adapters automatically start the computer when they are connected to a network.  
To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing  
any cards.  
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6
Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.  
not fully seated  
card  
fully seated  
card  
bracket within slot  
alignment guide  
alignment bar  
bracketcaught  
outside of slot  
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7
Before you close the card retention door, ensure that:  
•
•
The tops of all cards and filler brackets are flush with the alignment bar.  
The notch in the top of the card or filler bracket fits around the alignment guide.  
alignment guide  
alignment bar  
release tab  
card retention door  
8
9
Close the card retention door by snapping it into place to secure the card(s).  
NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the  
computer cover from closing properly or cause damage to the equipment.  
Connect any cables that should be attached to the card.  
See the documentation for the card for information about the card’s cable connections.  
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.  
10 Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn  
them on.  
11 If you installed a sound card:  
a
b
Enter system setup (see page 103), select Audio Controller, and then change the setting to Off.  
Connect external audio devices to the sound card’s connectors. Do not connect external audio  
devices to the microphone, speaker/headphone, or line-in connectors on the back panel.  
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12 If you installed an add-in network adapter and want to disable the integrated network adapter:  
a
b
Enter system setup (see page 103), select Integrated NIC, and then change the setting to Off.  
Connect the network cable to the add-in network adapter’s connectors. Do not connect the  
network cable to the integrated connector on the back panel.  
13 Install any drivers required for the card as described in the card documentation.  
Removing a PCI Card  
1
2
Follow the procedures in "Before You Begin" on page 53.  
Gently push the release tab on the card retention door from the inside to pivot the door open. Because  
the door is captive, it will remain in the open position.  
3
If you are removing the card permanently, install a filler bracket in the empty card-slot opening.  
If you need a filler bracket, contact Dell (see page 116).  
NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the  
computer. The brackets also keep dust and dirt out of your computer.  
4
5
Close the card retention door by snapping it into place to secure the card(s).  
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.  
Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn  
them on.  
6
7
Remove the card’s driver from the operating system.  
If you removed a sound card:  
a
b
Enter system setup (see page 103), select Audio Controller, and then change the setting to On.  
Connect external audio devices to the audio connectors on the back panel of the computer.  
8
If you removed an add-in network connector:  
a
b
Enter system setup (see page 103), select Integrated NIC, and then change the setting to On.  
Connect the network cable to the integrated connector on the back panel of the computer.  
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PCI Express Cards  
Your computer supports one PCI Express x16 card and one PCI Express x1 card.  
If you are installing or replacing a PCI Express card, follow the procedures in the next section. If you are  
removing but not replacing a card, see "Removing a PCI Express Card" on page 75.  
If you are replacing a card, remove the current driver for the card from the operating system.  
If you are installing or replacing a PCI card, see "Installing a PCI Card" on page 67.  
Installing a PCI Express Card  
1
Follow the procedures in "Before You Begin" on page 53.  
card retention  
door  
card retention  
mechanism  
release tabs (2)  
2
3
Gently push the release tab on the card retention door from the inside to pivot the door open. Because  
the door is captive, it will remain in the open position. (See page 67 for an illustration of the card  
retention door.)  
If your computer includes a card retention mechanism, to secure the x16 card in place from the top:  
a
b
Pivot the mechanism upward and gently squeeze in on the sides to release the mechanism from  
the two tab slots holding it in place.  
Set the retention mechanism aside in a secure location.  
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4
5
If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue  
with step 5.  
If you are replacing a card that is already installed in the computer, remove the card.  
If necessary, disconnect any cables connected to the card. If your card includes a retention mechanism,  
remove the top of the retention mechanism by pressing the tab and pulling up on the top. Gently pull  
the securing tab, grasp the card by its top corners, and then ease it out of its connector.  
PCI Express  
x1 card  
PCI Express  
x16 card  
securing tab  
PCI Express  
x1 card slot  
PCI Express  
x16 card slot  
6
Prepare the card for installation.  
See the documentation that came with the card for information on configuring the card, making  
internal connections, or otherwise customizing it for your computer.  
CAUTION: Some network adapters automatically start the computer when they are connected to a network.  
To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing  
any cards.  
7
If you are installing the card into the x16 card connector, position the card so the securing slot is  
aligned with the securing tab, and gently pull the securing tab.  
NOTICE: Ensure that you release the securing tab to unseat the card. If the card is not removed correctly, the  
system board may be damaged.  
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8
Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.  
not fully seated  
card  
fully seated  
card  
bracket within slot  
alignment guide  
alignment bar  
bracketcaught  
outside of slot  
9
If you replaced a card that was already installed in the computer and you removed the retention  
mechanism, you may reinstall the retention mechanism.  
10 Before replacing the card retention mechanism, ensure that:  
•
•
The tops of all cards and filler brackets are flush with the alignment bar.  
The notch in the top of the card or filler bracket fits around the alignment guide.  
11 Snap the card retention mechanism into place, securing the x16 PCI card.  
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card retention  
door  
card retention  
mechanism  
release tabs (2)  
NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the  
computer cover from closing properly or cause damage to the equipment.  
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.  
12 Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn  
them on.  
13 If you installed a sound card:  
a
b
Enter system setup (see page 103), select Audio Controller, and then change the setting to Off.  
Connect external audio devices to the sound card’s connectors. Do not connect external audio  
devices to the microphone, speaker/headphone, or line-in connectors on the back panel.  
14 If you installed an add-in network adapter and want to disable the integrated network adapter:  
a
b
Enter system setup (see page 103), select Integrated NIC, and then change the setting to Off.  
Connect the network cable to the add-in network adapter’s connectors. Do not connect the  
network cable to the integrated connector on the back panel.  
15 Install any drivers required for the card as described in the card documentation.  
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Removing a PCI Express Card  
1
2
Follow the procedures in "Before You Begin" on page 53.  
Gently push the release tab on the card retention door from the inside to pivot the door open. Because  
the door is captive, it will remain in the open position. (See page 67 for an illustration of the card  
retention door.)  
3
4
If your computer includes a card retention mechanism, to secure the x16 card in place from the top:  
a
Pivot the mechanism upward and gently squeeze in on the sides to release the mechanism from  
the two tab slots holding it in place.  
b
Set the retention mechanism aside in a secure location.  
If you are removing the card permanently, install a filler bracket in the empty card-slot opening.  
If you need a filler bracket, contact Dell (see page 116).  
NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the  
computer. The brackets also keep dust and dirt out of your computer.  
5
6
Reseat the card retention mechanism in the tabs and pivot downward to snap it into place.  
Close the card retention door to snap it into place, securing the card(s).  
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.  
7
Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn  
them on.  
8
9
Remove the card’s driver from the operating system.  
If you removed a sound card:  
a
b
Enter system setup (see page 103), select Audio Controller, and then change the setting to On.  
Connect external audio devices to the audio connectors on the back panel of the computer.  
10 If you removed an add-in network connector:  
a
b
Enter system setup (see page 103), select Integrated NIC, and then change the setting to On.  
Connect the network cable to the integrated connector on the back panel of the computer.  
11 Install any drivers required for the card as described in the card documentation.  
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Drive Panel  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before  
removing the cover.  
Removing the Drive Panel  
1
Follow the procedures in "Before You Begin" on page 53.  
sliding plate lever  
sliding plate  
drive panel  
2
Grasping the lever on the sliding plate, pull the sliding plate to the right until it snaps into the  
open position.  
NOTE: This sliding plate secures and releases the drive panel and helps to secure the drives.  
3
4
By pushing from the inside and pivoting the drive panel to the left, you can release the drive panel  
from its side hinges.  
Set the drive panel aside in a secure location.  
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Removing the Drive-Panel Insert  
drive panel  
insert tab  
drive panel  
drive panel insert  
1
Turn the drive panel sideways and find the tip of the drive-panel insert tab that latches over a tab on  
the right side of the drive panel.  
2
3
4
Pull the inner tip of the drive-panel insert tab away from the drive panel.  
Pivot the drive-panel insert out and away from the drive panel.  
Set the drive-panel insert aside in a secure location.  
Replacing the Drive-Panel Insert  
drive panel  
drive panel  
insert tab  
center drive  
panel tab  
drive panel insert  
1
2
Slide the tab on the left side of the drive-panel insert under the center drive panel tab.  
Rotate the drive panel insert into place and snap the drive-panel insert tab over the corresponding tab  
on the drive panel.  
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Replacing the Drive Panel.  
1
Follow the procedures in "Before You Begin" on page 53.  
sliding plate lever  
sliding plate  
drive panel  
2
3
Align the drive panel tabs with the side-door hinges.  
Rotate the drive panel toward the computer until it snaps into place on the front panel.  
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Drives  
Your computer supports a combination of these devices:  
•
•
•
Up to two serial ATA hard drives  
One FlexBay drive (may contain an optional floppy drive or an optional Media Card Reader)  
Up to two CD or DVD drives  
CD/DVD drive(s)  
FlexBay for optional  
floppy drive or  
Media Card Reader  
hard drive(s)  
Connect CD/DVD drives to the connector labeled "IDE1" on the system board. Serial ATA hard drives  
should be connected to the connectors labeled "SATA0" or "SATA2" on the system board.  
IDE Drive Addressing  
When you connect two IDE devices to a single IDE interface cable and configure them for the cable  
select setting, the device attached to the last connector on the interface cable is the master or boot  
device (drive 0), and the device attached to the middle connector on the interface cable is the slave  
device (drive 1). See the drive documentation in your upgrade kit for information on configuring devices  
for the cable select setting.  
Connecting Drive Cables  
When you install a drive, you connect two cables—a DC power cable and a data cable—to the back of  
the drive and to the system board.  
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Drive Interface Connectors  
Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one  
connector matches a tab or a filled-in hole on the other connector. Keyed connectors ensure that the pin-  
1 wire in the cable (indicated by the colored stripe along one edge of the IDE cable—serial ATA cables do  
not use a colored stripe) goes to the pin-1 end of the connector. The pin-1 end of a connector on a board  
or a card is usually indicated by a silk-screened “1” printed directly on the board or card.  
NOTICE: When you connect an IDE interface cable, do not place the colored stripe away from pin 1 of the connector.  
Reversing the cable prevents the drive from operating and could damage the controller, the drive, or both.  
Serial ATA Connector  
interface cable  
interface connector  
Power Cable Connector  
To connect a drive using the power cable, locate the power input connector on the system board.  
power input  
connector  
power cable  
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Connecting and Disconnecting Drive Cables  
When removing an IDE drive data cable, grasp the colored pull tab and pull until the connector detaches.  
When connecting and disconnecting a serial ATA data cable, disconnect the cable using the pull-tab.  
Like IDE connectors, the serial ATA interface connectors are keyed for correct insertion; that is, a notch  
or a missing pin on one connector matches a tab or a filled-in hole on the other connector.  
Hard Drive  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before  
removing the cover.  
NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as  
a foam pad, that will sufficiently cushion it.  
NOTICE: If you are replacing a hard drive that contains data you want to keep, back up your files before you begin  
this procedure.  
Check the documentation for the drive to verify that it is configured for your computer.  
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Removing a Hard Drive  
1
2
Follow the procedures in "Before You Begin" on page 53.  
Disconnect the power and data cables from the drive.  
NOTICE: Use the pull-tab to remove the data cable from your hard drive or from the system board.  
serial ATA  
data cable  
power cable  
3
Press in on the blue tabs on each side of the drive and slide the drive up and out of the computer.  
tabs (2)  
hard drive  
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Installing a Hard Drive  
1
2
Unpack the replacement hard drive, and prepare it for installation.  
Check the documentation for the drive to verify that it is configured for your computer.  
NOTE: If your replacement hard drive does not have the hard drive bracket attached, remove the  
bracket from the old drive by unsnapping it from the drive. Snap the bracket onto the new drive.  
drive  
hard drive bracket  
3
4
Gently slide the drive into place until you feel a click or feel the drive securely installed.  
Connect the power and hard-drive cables to the drive.  
serial ATA  
data cable  
power cable  
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5
6
Check all connectors to be certain that they are properly cabled and firmly seated.  
Replace the computer cover (page 98).  
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.  
7
Connect your computer and devices to electrical outlets, and turn them on.  
See the documentation that came with the drive for instructions on installing any software required for  
drive operation.  
Adding a Second Hard Drive  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before  
removing the cover.  
NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as  
a foam pad, that will sufficiently cushion it.  
1
2
3
Check the documentation for the drive to verify that it is configured for your computer.  
Follow the procedures in "Before You Begin" on page 53.  
Press in on the blue release tabs on each side of the hard drive bracket and slide it up and out of  
the computer.  
4
5
Snap the bracket to the hard drive.  
Gently slide the new drive (second hard drive) into place until you feel a click or feel the drive  
securely installed.  
release tabs (2)  
second hard drive  
in lower bay  
hard drive bay  
primary hard drive  
in upper bay  
6
7
Connect a power cable to the drive.  
Connect the data cable to the drive and to the system board (see page 61).  
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Floppy Drive  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the  
Product Information Guide.  
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before  
removing the cover.  
NOTE: If you are adding a floppy drive, see "Installing a Floppy Drive" on page 87.  
Removing a Floppy Drive  
1
2
Follow the procedures in "Before You Begin" on page 53.  
Remove the drive panel (see page 76).  
power cable  
data cable  
3
Disconnect the power and data cables from the back of the floppy drive.  
NOTE: If you are installing a PCI Express x16 card, this card may cover the floppy-drive connectors. Remove this  
card before connecting the floppy-drive cables.  
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4
Slide the drive latch release toward the bottom of the computer and, without releasing the drive latch  
release, slide the floppy drive out through the front of the computer.  
drive latch release  
sliding plate  
floppy drive  
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Installing a Floppy Drive  
NOTE: In the event the replacement or new floppy drive does not have the shoulder screws, use the screws  
located within the drive panel insert.  
drive  
screws (4)  
1
2
3
Follow the procedures in "Before You Begin" on page 53.  
Remove the drive panel (see page 76).  
Gently slide the drive into place until you feel a click or feel the drive securely installed.  
NOTE: If you are installing a new floppy drive rather than replacing a drive, remove the drive panel insert where  
you want the drive to be installed, insert the shoulder screws located in the back of the drive panel insert into the  
drive, and then slide the drive back into place.  
4
Attach the power and data cables to the floppy drive.  
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5
Connect the other end of the data cable to the connector labeled "DSKT2" on the system board  
(see page 61) and route the cable through the clip on the shroud.  
power cable  
data cable  
6
7
If you are installing a new floppy drive rather than replacing a drive, remove the drive-panel inserts  
(see page 85).  
Check all cable connections, and fold cables out of the way to provide airflow for the fan and  
cooling vents.  
8
9
Replace the drive panel (see page 78).  
Replace the computer cover (see page 98).  
NOTICE: To connect a network cable, first plug the cable in to the network device and then plug it in to the computer.  
10 Connect your computer and devices to their electrical outlets, and turn them on.  
See the documentation that came with the drive for instructions on installing any software required for  
drive operation.  
11 Enter system setup (see page 103) and select the appropriate Diskette Drive option.  
12 Verify that your computer works correctly by running the Dell Diagnostics (see page 46).  
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Media Card Reader  
For information on using the Media Card Reader, see "Using a Media Card Reader (Optional)" on page 18.  
Removing a Media Card Reader  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your  
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted  
metal surface on the computer chassis.  
1
2
3
4
Follow the procedures in "Before You Begin" on page 53.  
Lay the computer on its side so that the system board is on the bottom of the inside of the computer.  
Remove the computer cover (page 59).  
Remove the drive panel (see page 76).  
cable  
*Media Card Reader  
*
Not present on all computers.  
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5
Disconnect the FlexBay USB cable on the back of the Media Card Reader from the Media Card Reader  
connector on the system board (see page 61) and route the cable through the cable routing clip.  
drive latch release  
sliding plate  
Media Card Reader  
6
Slide the drive latch release toward the bottom of the computer and, without releasing the drive latch  
release, slide the Media Card Reader out through the front of the computer.  
7
8
Replace the drive panel (see page 78).  
Replace the computer cover (see page 98).  
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Installing a Media Card Reader  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your  
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted  
metal surface on the computer chassis.  
1
Follow the procedures in "Before You Begin" on page 53.  
Media Card  
Reader  
screws (4)  
2
3
4
5
Lay the computer on its side so that the system board is on the bottom of the inside of the computer.  
Remove the computer cover (see page 59).  
Remove the drive panel (see page 76).  
Remove the Media Card Reader and bracket from its packaging and ensure that all of the screws  
are included.  
6
Gently slide the drive into place until you feel a click or feel the drive securely installed.  
Ensure that the Media Card Reader is installed before the FlexBay cable is connected.  
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7
Connect the FlexBay USB cable to the back of the Media Card Reader and to the Media Card Reader  
connector on the system board (see page 61).  
FlexBay USB  
cable  
Media Card Reader  
8
9
Insert the Media Card Reader and slide it into place until it is fully seated.  
Route the FlexBay USB cable through the cable routing clip.  
10 Replace the computer cover (see page 98).  
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CD/DVD Drive  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before  
removing the cover.  
Removing a CD/DVD Drive  
1
2
3
4
Follow the procedures in "Before You Begin" on page 53.  
Remove the computer cover (see page 59).  
Remove the drive panel (see page 76).  
Disconnect the power and data cables from the back of the drive.  
power cable  
data cable  
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5
Slide the drive latch release toward the bottom of the computer and, without releasing the drive latch  
release, slide the CD/DVD drive out through the front of the computer.  
drive latch release  
sliding plate  
CD/DVD drive  
94  
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Installing a CD/DVD Drive  
1
2
Follow the procedures in "Before You Begin" on page 53.  
If you are installing a new CD/DVD drive rather than replacing a drive, remove the drive-panel inserts  
(see page 77).  
3
Gently slide the drive into place until you feel a click or feel the drive securely installed.  
NOTE: If you are installing a new CD/DVD drive rather than replacing a drive, remove the drive panel inserts and  
slide the drive into place. Check all cable connections, and fold cables out of the way to provide airflow for the fan  
and cooling vents.  
CD/DVD drive  
screws (4)  
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4
Connect the power and data cables to the drive.  
power cable  
data cable  
5
Check all cable connections, and fold cables out of the way to provide airflow for the fan and  
cooling vents.  
6
7
Replace the computer cover (see page 98).  
Replace the drive panel (see page 78).  
NOTICE: To connect a network cable, first plug the cable in to the network device and then plug it in to the computer.  
8
Connect your computer and devices to their electrical outlets, and turn them on.  
See the documentation that came with the drive for instructions on installing any software required for  
drive operation.  
9
Enter system setup (see page 103) and select the appropriate Drive option.  
10 Verify that your computer works correctly by running the Dell Diagnostics (see page 46).  
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Battery  
Replacing the Battery  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your  
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted  
metal surface on the computer chassis.  
A coin-cell battery maintains computer configuration, date, and time information. The battery can last  
several years.  
If you have to repeatedly reset time and date information after turning on the computer, replace the battery.  
CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or  
equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s  
instructions.  
To replace the battery:  
1
2
3
Record all the screens in system setup (see page 103) so that you can restore the correct settings in step 8.  
Follow the procedures in "Before You Begin" on page 53.  
Locate the battery socket (see page 61).  
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with  
the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the  
battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the  
system board.  
4
5
Remove the battery by carefully prying it out of its socket with your fingers or with a blunt,  
nonconducting object such as a plastic screwdriver.  
Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place.  
battery (positive side)  
battery  
release  
lever  
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6
Replace the computer cover (see page 98).  
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.  
Connect your computer and devices to electrical outlets, and turn them on.  
7
8
9
Enter system setup (see page 103) and restore the settings you recorded in step 1.  
Properly dispose of the old battery. See the Product Information Guide for battery disposal information.  
Replacing the Computer Cover  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
1
2
3
4
Ensure that all cables are connected, and fold cables out of the way.  
Ensure that no tools or extra parts are left inside the computer.  
Align the bottom of the cover with the tabs located along the bottom edge of the computer.  
Using the tabs as leverage, rotate the cover downward and press down to close it.  
computer cover  
back of computer  
bottom hinges  
5
6
Ensure that the cover is seated correctly before moving it to the upright position.  
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.  
Connect your computer and devices to electrical outlets, and turn them on.  
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Appendix  
Specifications  
Processor  
®
®
Processor type  
Intel Pentium 4 with Hyper-Threading technology  
NOTE: Not all Pentium 4 processors support Hyper-Threading  
technology.  
Level 1 (L1) cache  
Level 2 (L2) cache  
32 KB  
1 MB (depending on your computer configuration) pipelined-burst,  
eight-way set associative, write-back SRAM  
Memory  
Type  
400-MHz and 533-MHz DDR2 unbuffered SDRAM  
Memory connectors  
Memory capacities  
Minimum memory  
Maximum memory  
four  
256 MB, 512 MB, or 1 GB non-ECC  
256 MB  
4 GB  
NOTE: See "Addressing Memory With 4-GB Configurations" on page 63 to  
verify the amount of memory available to the operating system.  
BIOS address  
F0000h  
Computer Information  
Chipset  
Intel 945G Express  
DMA channels  
Interrupt levels  
BIOS chip (NVRAM)  
NIC  
eight  
24  
4 Mb  
Integrated network interface capable of 10/100 communication  
800- or 1066-MHz data rate  
System clock  
Appendix  
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Video  
Type  
Integrated Intel Graphics Media Accelerator 950 (GMA950)  
Audio  
Type  
Sigmatel STAC9220  
Expansion Bus  
Bus type  
PCI 2.3  
PCI Express x1 and x16  
Bus speed  
PCI: 33 MHz  
PCI Express:  
x1 slot bidirectional speed - 500 MB/s  
x16 slot bidirectional speed - 8 GB/s  
PCI  
connectors  
two  
connector size  
120 pins  
32 bits  
connector data width (maximum)  
PCI Express  
connector  
one x1  
connector size  
36 pins  
connector data width (maximum)  
PCI Express  
1 PCI Express lane  
connector  
one x16  
connector size  
164 pins  
connector data width (maximum)  
16 PCI Express lanes  
Drives  
Externally accessible:  
one 3.5-inch drive bay (FlexBay)  
two 5.25-inch drive bays  
Available devices  
Serial ATA drives (2), floppy drive, USB memory devices, CD drive,  
CD-RW drive, DVD drive, DVD-RW drive, DVD and CD-RW combo  
drive, and Media Card Reader  
Internally accessible:  
two bays for 1-inch high serial ATA hard drives  
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Connectors  
External connectors:  
Video  
15-hole connector  
Network adapter  
USB  
RJ-45 connector  
two front-panel and five back-panel USB 2.0-compliant connectors  
Audio  
five connectors for line-in, line-out, microphone/ side-surround,  
surround, and center/subwoofer connector (LFE channel); two front-  
panel connectors for headphones and microphone  
System board connectors:  
Primary IDE drive  
Serial ATA  
one 40-pin connector on PCI local bus  
two 7-pin connectors  
FlexBay Drive  
Floppy drive  
one USB 10-pin header for optional Media Card Reader (3.5-inch bay device)  
one 33-pin connector  
Fan  
one 5-pin connectors  
PCI 2.3  
two 120-pin connectors  
PCI Express x1  
PCI Express x16  
one 36-pin connector  
one 164-pin connector  
Controls and Lights  
Power button  
Power light  
push button  
green light — Blinking green in sleep state; solid green for power-on state.  
amber light — Blinking amber indicates a problem with the power supply  
inside the computer. If the system cannot boot and there is a solid amber  
light, this indicates a problem with the system board (see "Power  
Problems" on page 36).  
Hard-drive access light  
green  
Link integrity light (on integrated  
network adapter)  
green light — A good connection exists between a 10-Mbps network  
and the computer.  
orange light — A good connection exists between a 100-Mbps network  
and the computer.  
off (no light) — The computer is not detecting a physical connection  
to the network.  
Activity light (on integrated network adapter) yellow blinking light  
Diagnostic lights  
four lights on the front panel (see "Diagnostic Lights" on page 43.)  
Standby power light  
AUX_PWR on the system board  
Appendix  
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Power  
DC power supply:  
Wattage  
305 W  
Heat dissipation  
560.5 BTU/hr  
Voltage (see the safety instructions  
located in the Product Information Guide  
for important voltage setting  
information)  
90 to 135 V and 180 to 265 V at 50/60 Hz  
Backup battery  
3-V CR2032 lithium coin cell  
Physical  
Height  
Width  
Depth  
43.8 cm (17.25 inches)  
41.1 cm (16.19 inches)  
18.7 cm (7.38 inches)  
14.29 kg (32 lb)  
Weight  
Environmental  
Temperature:  
Operating  
10° to 35°C (50° to 95°F)  
Storage  
–40° to 65°C (–40° to 149°F)  
20% to 80% (noncondensing)  
Relative humidity  
Maximum vibration:  
Operating  
0.25 G at 3 to 200 Hz at 0.5 octave/min  
0.5 G at 3 to 200 Hz at 1 octave/min  
Storage  
Maximum shock:  
Operating  
bottom half-sine pulse with a change in velocity of 20 inches/sec  
(50.8 cm/sec)  
Storage  
27-G faired square wave with a velocity change of 200 inches/sec  
(508 cm/sec)  
Altitude:  
Operating  
Storage  
–15.2 to 3048 m (–50 to 10,000 ft)  
–15.2 to 10,668 m (–50 to 35,000 ft)  
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System Setup  
Overview  
Use system setup as follows:  
•
To change the system configuration information after you add, change, or remove any hardware in  
your computer  
•
•
To set or change a user-selectable option such as the user password  
To read the current amount of memory or set the type of hard drive installed  
Before you use system setup, it is recommended that you write down the system setup screen  
information for future reference.  
NOTICE: Unless you are an expert computer user, do not change the settings for this program. Certain changes  
can make your computer work incorrectly.  
Entering System Setup  
1
2
3
Turn on (or restart) your computer.  
When the blue DELL™ logo is displayed, you must watch for the F2 prompt to appear.  
Once this F2 prompt appears, press <F2> immediately.  
NOTE: The F2 prompt indicates that the keyboard has initialized. This prompt can appear very quickly, so you must  
watch for it to display, and then press <F2>. If you press <F2> before you are prompted, this keystroke will be lost.  
4
If you wait too long and the operating system logo appears, continue to wait until you see the  
®
®
Microsoft Windows desktop. Then, shut down your computer (see page 53) and try again.  
Appendix  
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System Setup Screens  
The system setup screen displays current or changeable configuration information for your computer.  
104  
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System Setup Options  
NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may  
not appear exactly as listed.  
System  
System Info  
Displays the System name, BIOS Version number, BIOS Date, Service Tag, Express  
Service Code, and Asset Tag.  
Processor Info  
Displays the following information for the processor installed in the system:  
Processor Type, Processor Clock Speed, Processor Bus Speed, Processor Cache Size,  
Processor ID number, whether the processor is Hyperthreading Capable, and if the  
processor has 64-bit Technology.  
Memory Info  
Displays the amount of Installed Memory, Memory Speed, Memory Channel  
Mode, and a description of the Memory Technology. This option also displays a  
table that describes the memory size, whether the memory module is ECC capable,  
single or dual rank, type, and organization.  
PCI Info  
Displays the contents of each PCI slot.  
Date/Time  
Controls the system’s internal calendar and clock.  
Boot Sequence  
(Diskette drive default)  
Determines the order in which the system searches for boot devices during system  
startup.  
NOTE: If you insert a boot device and restart the computer, this option appears in the  
system setup menu. To boot from a USB memory device, select the USB device and  
move it so it becomes the first device in the list.  
Appendix  
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Drives  
Diskette Drive  
Enables and disables the floppy drives and sets read permission for the internal  
floppy drive. Off disables all floppy drives. USB enables the USB floppy drive.  
Internal enables the internal floppy drive. Read Only enables the internal drive  
controller and allows the internal floppy drive read-only permission.  
(Internal default)  
NOTE: Operating systems with USB support will recognize USB floppy drives  
regardless of this setting.  
Drives 0 through 3 Enables or disables an ATA or SATA device (such as hard-drive, CD drive, or DVD  
drive). On enables the interface so that the device can be used.  
(On default)  
Displays the Controller type (ATA or SATA), Port number the drive is using, Drive  
ID number, Capacity, and whether the drive is controlled by the BIOS.  
Drives 4 through 5 Enables or disables an ATA or SATA device (such as hard-drive, CD drive, or  
DVD drive). On enables the interface so that the device can be used.  
(On default)  
Displays the Controller type (ATA or SATA), Port number the drive is using,  
Drive ID number, Capacity, and whether the drive is controlled by the BIOS.  
SATA Operation  
Determines the integrated SATA controller’s operating mode:  
(Normal default)  
Normal – native mode, which provides the highest drive performance and  
optimal flexibility.  
Combination – combination mode, which offers compatibility with versions of the  
operating system that do not support SATA drives.  
Onboard Devices  
Integrated NIC  
Enables or disables the integrated NIC controller. Settings are On, Off, or On w/ PXE.  
When the On w/ PXE setting is active (available only for setting up a future boot  
process), the computer prompts you to press <Ctrl><Alt><b>.  
(On default)  
Pressing this key combination causes a menu to display that allows you to select a method  
for booting from a network server. If a boot routine is not available from the network server,  
the computer attempts to boot from the next device in the boot sequence list.  
Integrated Audio  
Controller  
Enables or disables the onboard audio controller.  
USB Controller  
Enables or disables the internal USB controller. No Boot enables the controller but  
disables the ability to boot from a USB device.  
(On default)  
NOTE: Operating systems with USB support will recognize USB floppy drives  
regardless of the No Boot setting.  
Front USB Ports  
(On default)  
Enables or disables the front USB ports.  
USB for Flexbay  
(On default)  
On enables internal USB for FlexBay.  
NOTE: This USB option appears only if a FlexBay device is installed.  
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Video  
Primary Video  
Specifies which video controller is primary when two video controllers are present on  
the computer. Auto enables the add-in video controller. Onboard enables the  
integrated video controller.  
(Auto default)  
Video Memory Size  
Configures the system memory allocation reserved for the integrated video  
controller. Settings are 1MB and 8MB.  
(8 MB default)  
Performance  
HyperThreading  
(On default)  
Determines whether the physical processor appears as one or two logical processors.  
The performance of some applications improve with additional logical processors  
installed. On enables hyperthreading.  
SpeedStep  
Enables SpeedStep for all supported processors in the computer.  
(On default)  
Hard Drive  
Acoustics  
•
Bypass (default) — Your computer does not test or change the current acoustics  
mode setting.  
•
•
•
Quiet — The hard drive operates at its most quiet setting.  
(Bypass default)  
Suggested — The hard drive operates at the level suggested by the drive manufacturer.  
Performance — The hard drive operates at its maximum speed.  
NOTE: Switching to performance mode will cause the drive heads to move faster,  
causing the hard drive to be noisier. However, some drives may not see an increase in  
data transfer rates.  
NOTE: Changing the acoustics setting does not alter your hard drive image.  
Security  
Admin Password  
(Not Set default)  
System Password  
(Not Set default)  
Displays the current status of your System Setup program’s password security feature  
and allows you to verify and assign a new admin password.  
Displays the current status of the system's password security feature and allows a new  
system password to be assigned and verified.  
Drive 0-5  
Password  
Displays the current status of the drive's password security feature and allows a new  
drive password to be assigned and verified, if the drive supports a password.  
(Not Set default)  
Password Changes  
Determines the interaction between the System password and the Admin password.  
Locked prevents a user without a valid Admin password from being able to modify  
the System password. Unlocked allows a user with a valid Admin password to modify  
the system password.  
Execute Disable  
Enables or disables Execute Disable memory protection technology.  
(On default)  
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Power Management  
AC Recovery  
Determines how the system responds when AC power is re-applied after a power  
loss. Off commands the system to stay off when the power is re-applied. You must  
press the front-panel power button before the system turns on. On commands the  
system to turn on when the power is re-applied. Last commands the system to return  
to the last power state the system was in just before it was turned off.  
(Off default)  
Auto Power On  
Sets the computer to automatically turn on. Off disables this feature. Everyday  
turns the computer on every day at the time set in Auto Power Time. Weekdays  
turns the computer on every day from Monday through Friday at the time set in  
Auto Power Time.  
(Off default)  
NOTE: This feature does not work if you turn off your computer using a power strip or  
surge protector.  
Auto Power Time  
Suspend Mode  
Sets time to automatically turn on the computer.  
Time is kept in the standard 12-hour format (hours:minutes). Change the startup  
time by pressing the right- or left-arrow key to increase or decrease the numbers, or  
type numbers in both the date and time fields.  
Sets the computer’s suspend mode. The options are S1, a suspend state where the  
computer is running in a low-power mode, and S3, a standby state where the power  
is reduced or turned off for most components, however, system memory  
remains active.  
Maintenance  
Load Defaults  
Event Log  
Restores System Setup options to their factory defaults.  
Allows you to view the Event Log. Entries are marked R for Read and U for Unread.  
Mark All Entries Read puts an Rto the left of all the entries. Clear Log clears the  
Event Log.  
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POST Behavior  
Fastboot  
When enabled, this feature reduces computer startup time by bypassing some  
compatibility steps. Off does not skip any steps during computer startup. On starts  
the system more quickly.  
(On default)  
Numlock Key  
Determines the functionality of the numeric keys on the right side of your keyboard.  
Off commands the right keypad keys to function as arrows. On commands the right  
keypad keys to function as numbers.  
(On default)  
POST Hotkeys  
Determines whether the sign-on screen displays a message stating the keystroke  
sequence that is required to enter the Setup program or the Quickboot feature.  
Setup & Boot Menu displays both messages  
(F2=Setup and F12=Boot Menu). Setup displays the setup message only (F2=Setup).  
Boot Menu displays the Quickboot message only (F12=Boot Menu). None displays  
no message.  
Keyboard Errors  
When set to Report (enabled) and an error is detected during POST, the BIOS will  
display the error message and prompt you to press <F1> to continue or press <F2>  
to enter System Setup.  
When set to Do Not Report (disabled) and an error is detected during POST, the  
BIOS will display the error message and continue booting the system.  
Boot Sequence  
This feature allows you to change the boot sequence for devices.  
Option Settings  
•
Diskette Drive — The computer attempts to boot from the floppy drive. If the floppy disk in the drive  
is not bootable, if no floppy disk is in the drive, or if there is no floppy drive installed in the computer,  
the computer generates an error message.  
•
•
•
Hard Drive — The computer attempts to boot from the primary hard drive. If no operating system is  
on the drive, the computer generates an error message.  
CD Drive — The computer attempts to boot from the CD drive. If no CD is in the drive, or if the CD  
has no operating system, the computer generates an error message.  
USB Flash Device — Insert the memory device into a USB port and restart the computer. When F12  
= Boot Menuappears in the upper-right corner of the screen, press <F12>. The BIOS detects the  
device and adds the USB flash option to the boot menu.  
NOTE: To boot to a USB device, the device must be bootable. To make sure that your device is bootable, check the  
device documentation.  
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Changing Boot Sequence for the Current Boot  
You can use this feature, for example, to restart your computer to a USB device such as a floppy drive,  
memory key, or CD-RW drive.  
NOTE: If you are booting to a USB floppy drive, you must first set the floppy drive to OFF in system setup  
(see page 103).  
1
2
3
If you are booting to a USB device, connect the USB device to a USB connector (see page 101).  
Turn on (or restart) your computer.  
When F2 = Setup, F12 = Boot Menu appears in the upper-right corner of the screen, press <F12>.  
If you wait too long and the operating system logo appears, continue to wait until you see the  
Microsoft Windows desktop. Then shut down your computer (see page 53) and try again.  
The Boot Device Menu appears, listing all available boot devices. Each device has a number next to it.  
4
At the bottom of the menu, enter the number of the device that is to be used for the current boot only.  
For example, if you are booting to a USB memory key, highlight USB Flash Device and press <Enter>.  
NOTE: To boot to a USB device, the device must be bootable. To make sure your device is bootable, check the  
device documentation.  
Changing Boot Sequence for Future Boots  
1
2
Enter system setup (see page 103).  
Use the arrow keys to highlight the Boot Sequence menu option and press <Enter> to access the menu.  
NOTE: Write down your current boot sequence in case you want to restore it.  
Press the up- and down-arrow keys to move through the list of devices.  
Press the spacebar to enable or disable a device (enabled devices have a checkmark).  
Press plus (+) or minus (–) to move a selected device up or down the list.  
3
4
5
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Clearing Forgotten Passwords  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
1
Follow the procedures in "Before You Begin" on page 53.  
2
Locate the 3-pin password jumper (PSWD) on the system board (see page 61), and attach the jumper  
plug to pins 2 and 3 to clear the password.  
NOTE: When you receive your computer, the jumper plug is attached to pins 1 and 2.  
Close the computer cover (see page 98).  
3
4
5
6
Connect your computer and monitor to electrical outlets, and turn them on.  
®
®
After the Microsoft Windows desktop appears on your computer, shut down the computer (see page 53).  
Turn off the monitor and disconnect it from the electrical outlet.  
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7
Disconnect the computer power cable from the electrical outlet, and press the power button to ground  
the system board.  
8
9
Open the computer cover (see page 59).  
Locate the 3-pin password jumper (PSWD) on the system board (see page 61) and attach the jumper  
to pins 1 and 2 to reenable the password feature.  
10 Close the computer cover (see page 98).  
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.  
11 Connect your computer and devices to electrical outlets, and turn them on.  
Clearing CMOS Settings  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
1
2
Follow the procedures in "Before You Begin" on page 53.  
Reset the current CMOS settings:  
a
b
c
d
Locate the 3-pin CMOS jumper (RTCRST) on the system board (see page 61).  
Remove the jumper plug from pins 2 and 3.  
Place the jumper plug on pins 1 and 2 and wait approximately five seconds.  
Replace the jumper plug on pins 2 and 3.  
3
4
Close the computer cover (see page 98).  
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.  
Connect your computer and devices to electrical outlets, and turn them on.  
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Cleaning Your Computer  
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the  
Product Information Guide.  
Computer, Keyboard, and Monitor  
CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your  
computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain  
flammable substances.  
•
Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your  
computer and from between the keys on the keyboard.  
NOTICE: Do not wipe the display screen with any soap or alcohol solution. Doing so may damage the  
antiglare coating.  
•
•
To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special  
screen-cleaning tissue or solution suitable for the monitor’s antistatic coating.  
Wipe the keyboard, computer, and plastic part of the monitor with a soft cleaning cloth moistened  
with a solution of three parts water and one part dishwashing detergent.  
Do not soak the cloth or let water drip inside your computer or keyboard.  
Mouse  
If your screen cursor skips or moves abnormally, clean the mouse. To clean a non-optical mouse:  
1
2
3
4
Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball.  
Wipe the ball with a clean, lint-free cloth.  
Blow carefully into the ball cage to dislodge dust and lint.  
If the rollers inside the ball cage are dirty, clean the rollers with a cotton swab moistened lightly with  
isopropyl alcohol.  
5
6
Recenter the rollers in their channels if they are misaligned. Ensure that fluff from the swab is not left  
on the rollers.  
Replace the ball and retainer ring, and turn the retainer ring clockwise until it clicks into place.  
Floppy Drive  
NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads, which  
prevents the drive from operating.  
Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy  
disks to remove contaminants that accumulate during normal operation.  
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CDs and DVDs  
NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come  
with the compressed air. Never touch the lens in the drive.  
If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning  
the discs.  
1
Hold the disc by its outer edge. You can also touch the inside edge of the center hole.  
NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc.  
2
With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line  
from the center to the outer edge of the disc.  
For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase  
commercial products that clean discs and provide some protection from dust, fingerprints, and  
scratches. Cleaning products for CDs are safe to use on DVDs.  
Dell Technical Support Policy (U.S. Only)  
Technician-assisted technical support requires the cooperation and participation of the customer in the  
troubleshooting process and provides for restoration of the operating system, software programs, and  
hardware drivers to the original default configuration as shipped from Dell, as well as the verification of  
appropriate functionality of the computer and all Dell-installed hardware. In addition to this  
technician-assisted technical support, online technical support is available at support.dell.com.  
Additional technical support options may be available for purchase.  
Dell provides limited technical support for the computer and any "Dell-installed" software and  
1
peripherals . Support for third-party software and peripherals is provided by the original manufacturer,  
including those purchased and/or installed through Dell Software and Peripherals, Readyware, and  
2
Custom Factory Integration .  
1
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service  
contract purchased with the computer.  
2
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited  
warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard,  
third-party hardware components integrated through CFI for the duration of the computer’s service contract.  
Definition of "Dell-Installed" Software and Peripherals  
Dell-installed software includes the operating system and some of the software programs that are installed  
®
on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, and so on).  
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card  
accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic  
modems, docking stations/port replicators, networking products, and all associated cabling are included.  
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Definition of "Third-Party" Software and Peripherals  
Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell  
not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party  
software and peripherals is provided by the original manufacturer of the product.  
FCC Notices (U.S. Only)  
Most Dell computer systems are classified by the Federal Communications Commission (FCC) as  
Class B digital devices. To determine which classification applies to your computer system, examine all  
FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting  
brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire system  
is considered to be a Class A digital device. If all labels carry an FCC Class B rating as distinguished by  
either an FCC ID number or the FCC logo, ( ), your system is considered to be a Class B digital device.  
Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that  
FCC regulations provide that changes or modifications not expressly approved by Dell could void your  
authority to operate this equipment.  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:  
This device may not cause harmful interference.  
This device must accept any interference received, including interference that may cause undesired operation.  
Class A  
This equipment has been tested and found to comply with the limits for a Class A digital device  
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against  
harmful interference when the equipment is operated in a commercial environment. This equipment  
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with  
the manufacturer’s instruction manual, may cause harmful interference with radio communications.  
Operation of this equipment in a residential area is likely to cause harmful interference, in which case  
you will be required to correct the interference at your own expense.  
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Class B  
This equipment has been tested and found to comply with the limits for a Class B digital device  
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against  
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio  
frequency energy and, if not installed and used in accordance with the manufacturer’s instruction  
manual, may cause interference with radio communications. However, there is no guarantee that  
interference will not occur in a particular installation. If this equipment does cause harmful interference  
to radio or television reception, which can be determined by turning the equipment off and on, you are  
encouraged to try to correct the interference by one or more of the following measures:  
•
•
•
•
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
Consult the dealer or an experienced radio/television technician for help.  
FCC Identification Information  
The following information is provided on the device or devices covered in this document in compliance  
with FCC regulations:  
•
Model number: DCSM  
Company name:  
Dell Inc.  
One Dell Way  
Round Rock, Texas 78682 USA  
512-338-4400  
Contacting Dell  
To contact Dell electronically, you can access the following websites:  
•
•
•
www.dell.com  
support.dell.com (technical support)  
premiersupport.dell.com (technical support for educational, government, healthcare, and  
medium/large business customers, including Premier, Platinum, and Gold customers)  
For specific web addresses for your country, find the appropriate country section in the table below.  
NOTE: Toll-free numbers are for use within the country for which they are listed.  
NOTE: In certain countries, technical support specific to Dell Inspiron™ XPS computers is available at a separate  
telephone number listed for participating countries. If you do not see a telephone number listed that is specific for  
Inspiron XPS computers, you may contact Dell through the technical support number listed and your call will be  
routed appropriately.  
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When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in  
the following table. If you need assistance in determining which codes to use, contact a local or an  
international operator.  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Anguilla  
General Support  
toll-free: 800-335-0031  
1-800-805-5924  
Antigua and Barbuda  
Argentina (Buenos Aires)  
International Access Code: 00  
Country Code: 54  
City Code: 11  
General Support  
Website: www.dell.com.ar  
E-mail: [email protected]  
E-mail for desktop and portable computers:  
[email protected]  
®
E-mail for servers and EMC storage products:  
[email protected]  
Customer Care  
toll-free: 0-800-444-0730  
toll-free: 0-800-444-0733  
toll-free: 0-800-444-0724  
0-810-444-3355  
Tech Support  
Tech Support Services  
Sales  
Aruba  
General Support  
toll-free: 800-1578  
Australia (Sydney)  
E-mail (Australia): [email protected]  
International Access Code: 0011 E-mail (New Zealand): [email protected]  
Country Code: 61  
City Code: 2  
Home and Small Business  
Government and Business  
Preferred Accounts Division (PAD)  
Customer Care  
1-300-655-533  
toll-free: 1-800-633-559  
toll-free: 1-800-060-889  
toll-free: 1-800-819-339  
toll-free: 1-300-655-533  
toll-free: 1-800-733-314  
toll-free: 1-800-808-385  
toll-free: 1-800-808-312  
toll-free: 1-800-818-341  
Technical Support (portables and desktops)  
Technical Support (servers and workstations)  
Corporate Sales  
Transaction Sales  
Fax  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Austria (Vienna)  
Website: support.euro.dell.com  
International Access Code: 900 E-mail: [email protected]  
Country Code: 43  
City Code: 1  
Home/Small Business Sales  
0820 240 530 00  
0820 240 530 49  
0820 240 530 14  
0820 240 530 16  
0820 240 530 14  
0660 8779  
Home/Small Business Fax  
Home/Small Business Customer Care  
Preferred Accounts/Corporate Customer Care  
Home/Small Business Technical Support  
Preferred Accounts/Corporate Technical Support  
Switchboard  
0820 240 530 00  
toll-free: 1-866-278-6818  
1-800-534-3066  
Bahamas  
General Support  
Barbados  
General Support  
Belgium (Brussels)  
International Access Code: 00  
Country Code: 32  
City Code: 2  
Website: support.euro.dell.com  
E-mail for French-speaking Customers:  
support.euro.dell.com/be/fr/emaildell/  
Technical Support for Inspiron XPS computers only  
Technical Support for all other Dell computers  
Technical Support Fax  
Customer Care  
02 481 92 96  
02 481 92 88  
02 481 92 95  
02 713 15 .65  
Corporate Sales  
02 481 91 00  
Fax  
02 481 92 99  
Switchboard  
02 481 91 00  
Bermuda  
General Support  
1-800-342-0671  
toll-free: 800-10-0238  
Bolivia  
General Support  
Brazil  
Website: www.dell.com/br  
Customer Support, Technical Support  
Technical Support Fax  
Customer Care Fax  
International Access Code: 00  
Country Code: 55  
City Code: 51  
0800 90 3355  
51 481 5470  
51 481 5480  
Sales  
0800 90 3390  
British Virgin Islands  
General Support  
toll-free: 1-866-278-6820  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Brunei  
Customer Technical Support (Penang, Malaysia)  
Customer Service (Penang, Malaysia)  
Transaction Sales (Penang, Malaysia)  
604 633 4966  
604 633 4949  
604 633 4955  
Country Code: 673  
Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus  
International Access Code: 011 AutoTech (automated technical support)  
Customer Care (Home Sales/Small Business)  
toll-free: 1-800-247-9362  
toll-free: 1-800-847-4096  
toll-free: 1-800-326-9463  
toll-free: 1-800-847-4096  
toll-free: 1-800-387-5757  
1-877-335-5767  
Customer Care (med./large business, government)  
Technical Support (Home Sales/Small Business)  
Technical Support (med./large bus., government)  
Technical Support (printers, projectors, televisions,  
handhelds, digital jukebox, and wireless)  
Sales (Home Sales/Small Business)  
Sales (med./large bus., government)  
Spare Parts Sales & Extended Service Sales  
toll-free: 1-800-387-5752  
toll-free: 1-800-387-5755  
1 866 440 3355  
Cayman Islands  
Chile (Santiago)  
Country Code: 56  
City Code: 2  
General Support  
1-800-805-7541  
Sales, Customer Support, and Technical Support  
toll-free: 1230-020-4823  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
China (Xiamen)  
Country Code: 86  
City Code: 592  
Technical Support website: support.dell.com.cn  
Technical Support E-mail: [email protected]  
Customer Care E-mail: [email protected]  
Technical Support Fax  
592 818 1350  
Technical Support (Dell™ Dimension™ and  
Inspiron)  
toll-free: 800 858 2969  
Technical Support (OptiPlex™, Latitude™, and  
Dell Precision™)  
toll-free: 800 858 0950  
Technical Support (servers and storage)  
toll-free: 800 858 0960  
toll-free: 800 858 2920  
Technical Support (projectors, PDAs, switches,  
routers, and so on)  
Technical Support (printers)  
Customer Care  
toll-free: 800 858 2311  
toll-free: 800 858 2060  
592 818 1308  
Customer Care Fax  
Home and Small Business  
Preferred Accounts Division  
Large Corporate Accounts GCP  
Large Corporate Accounts Key Accounts  
Large Corporate Accounts North  
toll-free: 800 858 2222  
toll-free: 800 858 2557  
toll-free: 800 858 2055  
toll-free: 800 858 2628  
toll-free: 800 858 2999  
toll-free: 800 858 2955  
Large Corporate Accounts North Government and  
Education  
Large Corporate Accounts East  
toll-free: 800 858 2020  
toll-free: 800 858 2669  
Large Corporate Accounts East Government and  
Education  
Large Corporate Accounts Queue Team  
Large Corporate Accounts South  
Large Corporate Accounts West  
Large Corporate Accounts Spare Parts  
General Support  
toll-free: 800 858 2572  
toll-free: 800 858 2355  
toll-free: 800 858 2811  
toll-free: 800 858 2621  
980-9-15-3978  
Colombia  
Costa Rica  
General Support  
0800-012-0435  
120  
Appendix  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Czech Republic (Prague)  
International Access Code: 00  
Country Code: 420  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support  
22537 2727  
22537 2707  
22537 2714  
22537 2728  
22537 2711  
Customer Care  
Fax  
Tech Fax  
Switchboard  
Denmark (Copenhagen)  
International Access Code: 00  
Country Code: 45  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/dk/da/emaildell/  
Technical Support for Inspiron XPS computers only  
Technical Support for all other Dell computers  
Customer Care (Relational)  
Home/Small Business Customer Care  
Switchboard (Relational)  
Switchboard Fax (Relational)  
Switchboard (Home/Small Business)  
Switchboard Fax (Home/Small Business)  
General Support  
7010 0074  
7023 0182  
7023 0184  
3287 5505  
3287 1200  
3287 1201  
3287 5000  
3287 5001  
Dominica  
toll-free: 1-866-278-6821  
1-800-148-0530  
toll-free: 999-119  
01-899-753-0777  
Dominican Republic  
Ecuador  
General Support  
General Support  
El Salvador  
General Support  
Finland (Helsinki)  
Website: support.euro.dell.com  
International Access Code: 990 E-mail: support.euro.dell.com/fi/fi/emaildell/  
Country Code: 358  
City Code: 9  
Technical Support  
Customer Care  
Fax  
09 253 313 60  
09 253 313 38  
09 253 313 99  
09 253 313 00  
Switchboard  
Appendix  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
France (Paris) (Montpellier)  
International Access Code: 00  
Country Code: 33  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/fr/fr/emaildell/  
Home and Small Business  
Technical Support for Inspiron XPS computers only  
Technical Support for all other Dell computers  
Customer Care  
City Codes: (1) (4)  
0825 387 129  
0825 387 270  
0825 823 833  
0825 004 700  
04 99 75 40 00  
0825 004 700  
0825 004 701  
04 99 75 40 01  
Switchboard  
Switchboard (calls from outside of France)  
Sales  
Fax  
Fax (calls from outside of France)  
Corporate  
Technical Support  
0825 004 719  
0825 338 339  
01 55 94 71 00  
01 55 94 71 00  
01 55 94 71 01  
Customer Care  
Switchboard  
Sales  
Fax  
Germany (Langen)  
International Access Code: 00  
Country Code: 49  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support for Inspiron XPS computers only  
Technical Support for all other Dell computers  
Home/Small Business Customer Care  
Global Segment Customer Care  
Preferred Accounts Customer Care  
Large Accounts Customer Care  
Public Accounts Customer Care  
Switchboard  
06103 766-7222  
06103 766-7200  
0180-5-224400  
06103 766-9570  
06103 766-9420  
06103 766-9560  
06103 766-9555  
06103 766-7000  
City Code: 6103  
122  
Appendix  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Greece  
Website: support.euro.dell.com  
International Access Code: 00  
Country Code: 30  
E-mail: support.euro.dell.com/gr/en/emaildell/  
Technical Support  
00800-44 14 95 18  
00800-44 14 00 83  
2108129810  
Gold Service Technical Support  
Switchboard  
Gold Service Switchboard  
Sales  
2108129811  
2108129800  
Fax  
2108129812  
Grenada  
General Support  
toll-free: 1-866-540-3355  
1-800-999-0136  
Guatemala  
Guyana  
General Support  
General Support  
toll-free: 1-877-270-4609  
Hong Kong  
Website: support.ap.dell.com  
International Access Code: 001 Technical Support E-mail: [email protected]  
Country Code: 852  
Technical Support (Dimension and Inspiron)  
2969 3188  
2969 3191  
Technical Support (OptiPlex, Latitude, and Dell  
Precision)  
Technical Support (PowerApp™, PowerEdge™,  
PowerConnect™, and PowerVault™)  
2969 3196  
Customer Care  
3416 0910  
3416 0907  
Large Corporate Accounts  
Global Customer Programs  
Medium Business Division  
Home and Small Business Division  
Technical Support  
3416 0908  
3416 0912  
2969 3105  
India  
1600 33 8045  
1600 33 8044  
1600 33 8046  
Sales (Large Corporate Accounts)  
Sales (Home and Small Business)  
Appendix  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Ireland (Cherrywood)  
International Access Code: 16  
Country Code: 353  
City Code: 1  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support for Inspiron XPS computers only  
Technical Support for all other Dell computers  
U.K. Technical Support (dial within U.K. only)  
Home User Customer Care  
Small Business Customer Care  
U.K. Customer Care (dial within U.K. only)  
Corporate Customer Care  
Corporate Customer Care (dial within U.K. only)  
Ireland Sales  
1850 200 722  
1850 543 543  
0870 908 0800  
01 204 4014  
01 204 4014  
0870 906 0010  
1850 200 982  
0870 907 4499  
01 204 4444  
U.K. Sales (dial within U.K. only)  
Fax/Sales Fax  
0870 907 4000  
01 204 0103  
Switchboard  
01 204 4444  
Italy (Milan)  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/it/it/emaildell/  
Home and Small Business  
Technical Support  
International Access Code: 00  
Country Code: 39  
City Code: 02  
02 577 826 90  
02 696 821 14  
02 696 821 13  
02 696 821 12  
Customer Care  
Fax  
Switchboard  
Corporate  
Technical Support  
02 577 826 90  
02 577 825 55  
02 575 035 30  
02 577 821  
Customer Care  
Fax  
Switchboard  
Jamaica  
General Support (dial from within Jamaica only)  
1-800-682-3639  
124  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Japan (Kawasaki)  
Website: support.jp.dell.com  
International Access Code: 001 Technical Support (servers)  
toll-free: 0120-198-498  
81-44-556-4162  
Country Code: 81  
City Code: 44  
Technical Support outside of Japan (servers)  
Technical Support (Dimension and Inspiron)  
toll-free: 0120-198-226  
81-44-520-1435  
Technical Support outside of Japan (Dimension and  
Inspiron)  
Technical Support (Dell Precision, OptiPlex, and  
Latitude)  
toll-free:0120-198-433  
81-44-556-3894  
Technical Support outside of Japan (Dell Precision,  
OptiPlex, and Latitude)  
Technical Support (PDAs, projectors, printers,  
routers)  
toll-free: 0120-981-690  
81-44-556-3468  
Technical Support outside of Japan (PDAs,  
projectors, printers, routers)  
Faxbox Service  
044-556-3490  
044-556-3801  
044-556-4240  
044-556-1465  
044-556-3433  
24-Hour Automated Order Service  
Customer Care  
Business Sales Division (up to 400 employees)  
Preferred Accounts Division Sales  
(over 400 employees)  
Large Corporate Accounts Sales  
(over 3500 employees)  
044-556-3430  
044-556-1469  
Public Sales (government agencies, educational  
institutions, and medical institutions)  
Global Segment Japan  
Individual User  
044-556-3469  
044-556-1760  
Switchboard  
044-556-4300  
Korea (Seoul)  
Technical Support  
toll-free: 080-200-3800  
toll-free: 080-200-3600  
604 633 4949  
International Access Code: 001 Sales  
Country Code: 82  
City Code: 2  
Customer Service (Penang, Malaysia)  
Fax  
2194-6202  
Switchboard  
2194-6000  
Technical Support (Electronics and Accessories)  
toll-free: 080-200-3801  
Appendix  
125  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Latin America  
Customer Technical Support (Austin, Texas,  
U.S.A.)  
512 728-4093  
Customer Service (Austin, Texas, U.S.A.)  
512 728-3619  
512 728-3883  
Fax (Technical Support and Customer Service)  
(Austin, Texas, U.S.A.)  
Sales (Austin, Texas, U.S.A.)  
512 728-4397  
512 728-4600  
SalesFax (Austin, Texas, U.S.A.)  
or 512 728-3772  
Luxembourg  
Website: support.euro.dell.com  
E-mail: [email protected]  
International Access Code: 00  
Country Code: 352  
Technical Support (Brussels, Belgium)  
Home/Small Business Sales (Brussels, Belgium)  
Corporate Sales (Brussels, Belgium)  
Customer Care (Brussels, Belgium)  
Fax (Brussels, Belgium)  
3420808075  
toll-free: 080016884  
02 481 91 00  
02 481 91 19  
02 481 92 99  
Switchboard (Brussels, Belgium)  
Technical Support  
02 481 91 00  
Macao  
toll-free: 0800 105  
34 160 910  
Country Code: 853  
Customer Service (Xiamen, China)  
Transaction Sales (Xiamen, China)  
Website: support.ap.dell.com  
29 693 115  
Malaysia (Penang)  
International Access Code: 00  
Country Code: 60  
Technical Support (Dell Precision, OptiPlex, and  
Latitude)  
toll-free: 1 800 88 0193  
toll-free: 1 800 88 1306  
toll-free: 1800 88 1386  
Technical Support (Dimension, Inspiron, and  
Electronics and Accessories)  
City Code: 4  
Technical Support (PowerApp, PowerEdge,  
PowerConnect, and PowerVault)  
Customer Service (Penang, Malaysia)  
Transaction Sales  
04 633 4949  
toll-free: 1 800 888 202  
toll-free: 1 800 888 213  
Corporate Sales  
126  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Mexico  
Customer Technical Support  
001-877-384-8979  
or 001-877-269-3383  
50-81-8800  
International Access Code: 00  
Country Code: 52  
Sales  
or 01-800-888-3355  
001-877-384-8979  
or 001-877-269-3383  
50-81-8800  
Customer Service  
Main  
or 01-800-888-3355  
toll-free: 1-866-278-6822  
001-800-882-1519  
Montserrat  
General Support  
Netherlands Antilles  
Netherlands (Amsterdam)  
International Access Code: 00  
Country Code: 31  
General Support  
Website: support.euro.dell.com  
Technical Support for Inspiron XPS computers only  
Technical Support for all other Dell computers  
Technical Support Fax  
020 674 45 94  
020 674 45 00  
020 674 47 66  
020 674 42 00  
020 674 4325  
020 674 55 00  
020 674 50 00  
020 674 47 75  
020 674 47 50  
020 674 50 00  
020 674 47 50  
City Code: 20  
Home/Small Business Customer Care  
Relational Customer Care  
Home/Small Business Sales  
Relational Sales  
Home/Small Business Sales Fax  
Relational Sales Fax  
Switchboard  
Switchboard Fax  
New Zealand  
E-mail (New Zealand): [email protected]  
E-mail (Australia): [email protected]  
International Access Code: 00  
Country Code: 64  
Technical Support (for desktop and portable  
computers)  
toll-free: 0800 446 255  
Technical Support (for servers and workstations)  
toll-free: 0800 443 563  
0800 446 255  
Home and Small Business  
Government and Business  
0800 444 617  
Sales  
Fax  
0800 441 567  
0800 441 566  
Appendix  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Nicaragua  
General Support  
001-800-220-1006  
Norway (Lysaker)  
International Access Code: 00  
Country Code: 47  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/no/no/emaildell/  
Technical Support  
671 16882  
671 17575  
Relational Customer Care  
Home/Small Business Customer Care  
Switchboard  
23162298  
671 16800  
Fax Switchboard  
671 16865  
Panama  
General Support  
001-800-507-0962  
0800-50-669  
Peru  
General Support  
Poland (Warsaw)  
Website: support.euro.dell.com  
International Access Code: 011 E-mail: [email protected]  
Country Code: 48  
City Code: 22  
Customer Service Phone  
Customer Care  
57 95 700  
57 95 999  
57 95 999  
57 95 806  
57 95 998  
57 95 999  
Sales  
Customer Service Fax  
Reception Desk Fax  
Switchboard  
Portugal  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/pt/en/emaildell/  
Technical Support  
Customer Care  
International Access Code: 00  
Country Code: 351  
707200149  
800 300 413  
Sales  
800 300 410 or 800 300 411 or  
800 300 412 or 21 422 07 10  
Fax  
21 424 01 12  
1-800-805-7545  
Puerto Rico  
General Support  
General Support  
General Support  
St. Kitts and Nevis  
St. Lucia  
toll-free: 1-877-441-4731  
1-800-882-1521  
St. Vincent and the Grenadines General Support  
toll-free: 1-877-270-4609  
128  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Singapore (Singapore)  
Website: support.ap.dell.com  
International Access Code: 005 Technical Support (Dimension, Inspiron, and  
toll-free: 1800 394 7430  
toll-free: 1800 394 7488  
toll-free: 1800 394 7478  
Electronics and Accessories)  
Country Code: 65  
Technical Support (OptiPlex, Latitude, and  
Dell Precision)  
Technical Support (PowerApp, PowerEdge,  
PowerConnect, and PowerVault)  
Customer Service (Penang, Malaysia)  
Transaction Sales  
604 633 4949  
toll-free: 1 800 394 7412  
toll-free: 1 800 394 7419  
Corporate Sales  
Slovakia (Prague)  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support  
Customer Care  
International Access Code: 00  
Country Code: 421  
02 5441 5727  
420 22537 2707  
02 5441 8328  
02 5441 8328  
02 5441 7585  
Fax  
Tech Fax  
Switchboard (Sales)  
Website: support.euro.dell.com  
E-mail: [email protected]  
Gold Queue  
South Africa (Johannesburg)  
International Access Code:  
09/091  
011 709 7713  
011 709 7710  
011 709 7707  
011 709 7700  
011 706 0495  
011 709 7700  
604 633 4810  
Country Code: 27  
City Code: 11  
Technical Support  
Customer Care  
Sales  
Fax  
Switchboard  
Southeast Asian and Pacific  
Countries  
Customer Technical Support, Customer Service,  
and Sales (Penang, Malaysia)  
Appendix  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Spain (Madrid)  
Website: support.euro.dell.com  
International Access Code: 00  
Country Code: 34  
City Code: 91  
E-mail: support.euro.dell.com/es/es/emaildell/  
Home and Small Business  
Technical Support  
902 100 130  
902 118 540  
902 118 541  
902 118 541  
902 118 539  
Customer Care  
Sales  
Switchboard  
Fax  
Corporate  
Technical Support  
902 100 130  
902 115 236  
91 722 92 00  
91 722 95 83  
Customer Care  
Switchboard  
Fax  
Sweden (Upplands Vasby)  
International Access Code: 00  
Country Code: 46  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/se/sv/emaildell/  
Technical Support  
08 590 05 199  
08 590 05 642  
08 587 70 527  
20 140 14 44  
08 590 05 594  
08 590 05 185  
City Code: 8  
Relational Customer Care  
Home/Small Business Customer Care  
Employee Purchase Program (EPP) Support  
Technical Support Fax  
Sales  
Switzerland (Geneva)  
International Access Code: 00  
Country Code: 41  
Website: support.euro.dell.com  
E-mail: Te[email protected]  
E-mail for French-speaking HSB and Corporate  
Customers: support.euro.dell.com/ch/fr/emaildell/  
City Code: 22  
Technical Support (Home and Small Business)  
Technical Support (Corporate)  
Customer Care (Home and Small Business)  
Customer Care (Corporate)  
Fax  
0844 811 411  
0844 822 844  
0848 802 202  
0848 821 721  
022 799 01 90  
022 799 01 01  
Switchboard  
130  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Taiwan  
Website: support.ap.dell.com  
International Access Code: 002 E-mail: [email protected]  
Country Code: 886  
Technical Support (OptiPlex, Latitude, Inspiron,  
toll-free: 00801 86 1011  
toll-free: 00801 60 1256  
Dimension, and Electronics and Accessories)  
Technical Support (PowerApp, PowerEdge,  
PowerConnect, and PowerVault)  
Transaction Sales  
toll-free: 00801 65 1228  
toll-free: 00801 651 227  
Corporate Sales  
Thailand  
Website: support.ap.dell.com  
International Access Code: 001 Technical Support (OptiPlex, Latitude, and  
toll-free: 1800 0060 07  
toll-free: 1800 0600 09  
Dell Precision)  
Country Code: 66  
Technical Support (PowerApp, PowerEdge,  
PowerConnect, and PowerVault)  
Customer Service (Penang, Malaysia)  
Corporate Sales  
604 633 4949  
toll-free: 1800 006 009  
toll-free: 1800 006 006  
1-800-805-8035  
Transaction Sales  
Trinidad/Tobago  
General Support  
General Support  
Turks and Caicos Islands  
toll-free: 1-866-540-3355  
Appendix  
131  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
U.K. (Bracknell)  
Website: support.euro.dell.com  
International Access Code: 00  
Country Code: 44  
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp  
City Code: 1344  
E-mail: [email protected]  
Technical Support (Corporate/Preferred  
Accounts/PAD [1000+ employees])  
0870 908 0500  
Technical Support (direct and general)  
Global Accounts Customer Care  
Home and Small Business Customer Care  
Corporate Customer Care  
0870 908 0800  
01344 373 186  
0870 906 0010  
01344 373 185  
0870 906 0010  
Preferred Accounts (500–5000 employees)  
Customer Care  
Central Government Customer Care  
Local Government & Education Customer Care  
Health Customer Care  
01344 373 193  
01344 373 199  
01344 373 194  
Home and Small Business Sales  
Corporate/Public Sector Sales  
Home and Small Business Fax  
General Support  
0870 907 4000  
01344 860 456  
0870 907 4006  
Uruguay  
toll-free: 000-413-598-2521  
132  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
U.S.A. (Austin, Texas)  
Automated Order-Status Service  
toll-free: 1-800-433-9014  
toll-free: 1-800-247-9362  
International Access Code: 011 AutoTech (portable and desktop computers)  
Country Code: 1  
Consumer (Home and Home Office)  
Technical Support  
toll-free: 1-800-624-9896  
toll-free: 1-800-624-9897  
toll-free: 1-877-Dellnet  
(1-877-335-5638)  
Customer Service  
DellNet™ Service and Support  
Employee Purchase Program (EPP) Customers  
toll-free: 1-800-695-8133  
Financial Services website:  
www.dellfinancialservices.com  
Financial Services (lease/loans)  
toll-free: 1-877-577-3355  
toll-free: 1-800-283-2210  
Financial Services (Dell Preferred Accounts [DPA])  
Business  
Customer Service and Technical Support  
Employee Purchase Program (EPP) Customers  
Printers and Projectors Technical Support  
Public (government, education, and healthcare)  
Customer Service and Technical Support  
Employee Purchase Program (EPP) Customers  
Dell Sales  
toll-free: 1-800-822-8965  
toll-free: 1-800-695-8133  
toll-free: 1-877-459-7298  
toll-free: 1-800-456-3355  
toll-free: 1-800-234-1490  
toll-free: 1-800-289-3355  
or toll-free: 1-800-879-3355  
toll-free: 1-888-798-7561  
toll-free: 1-800-671-3355  
toll-free: 1-800-357-3355  
toll-free: 1-800-247-4618  
toll-free: 1-800-727-8320  
toll-free: 1-877-DELLTTY  
(1-877-335-5889)  
Dell Outlet Store (Dell refurbished computers)  
Software and Peripherals Sales  
Spare Parts Sales  
Extended Service and Warranty Sales  
Fax  
Dell Services for the Deaf, Hard-of-Hearing, or  
Speech-Impaired  
U.S. Virgin Islands  
Venezuela  
General Support  
General Support  
1-877-673-3355  
8001-3605  
Appendix  
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134  
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Index  
CD-RW drive  
problems, 28  
A
D
audio. See sound  
Dell  
CDs, 16  
contacting, 116  
playing, 14  
Dell Diagnostics, 46  
support policy, 114  
support site, 10  
B
Check Disk, 29  
battery  
CMOS settings  
clearing, 112  
problems, 27  
replacing, 97  
diagnostic lights, 43  
diagnostics  
Dell, 46  
computer  
BIOS, 103  
components inside, 60  
crashes, 32-33  
lights, 43, 56  
boot sequence  
about, 109  
inside view, 60  
documentation  
End User License  
Agreement, 9  
changing, 110  
option settings, 109  
restore to previous state, 50  
stops responding, 32  
ergonomics, 9  
booting  
connectors  
headphone, 55  
microphone, 55  
USB, 56  
Finding Information, 9  
online, 10  
to a USB device, 110  
Product Information Guide, 9  
regulatory, 9  
C
copying CDs  
safety, 9  
cards  
general information, 16  
helpful tips, 17  
how to, 16  
Setup Diagram, 9  
warranty, 9  
installing PCI, 67  
installing PCI Express, 71  
PCI, 66  
drive panel, 56, 76  
removing, 76  
copying DVDs  
general information, 16  
helpful tips, 17  
how to, 16  
PCI Express, 71  
removing PCI, 70  
removing PCI Express, 75  
slots, 66  
replacing, 78  
drive-panel insert  
removing, 77  
cover  
types supported, 66  
replacing, 77  
removing, 59  
replacing, 98  
CD/DVD drive  
activity light, 55  
eject button, 55  
installing, 95  
drivers  
about, 47  
identifying, 48  
problems, 28  
removing, 93  
Index  
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drives, 79  
floppy drive  
installing, 87  
removing, 85  
L
hard drive, 81  
labels  
installing CD/DVD, 95  
installing floppy, 87  
installing hard drive, 83  
problems, 27  
Microsoft Windows, 10  
Service Tag, 10, 55  
latch release  
cover, 55  
H
removing CD/DVD, 93  
removing floppy, 85  
removing hard drive, 82  
second hard drive, 84  
serial ATA, 81  
hard drive  
lights  
activity light, 56  
installing, 83  
back of computer, 43  
diagnostic, 43, 56  
hard drive activity, 56  
installing second, 84  
problems, 29  
removing, 82  
DVD drive  
problems, 28  
hardware  
M
Dell Diagnostics, 46  
DVDs, 16  
playing, 14  
Media Card Reader  
installing, 89, 91  
problems, 31  
Hardware Troubleshooter, 49  
headphone  
connector, 55  
removing, 89  
E
hibernate mode, 23-24  
Hyper-Threading, 25  
using, 18  
e-mail  
memory  
problems, 29  
4-GB configurations, 63  
DDR2 overview, 62  
installation guidelines, 62  
installing, 64  
End User License  
Agreement, 9  
I
ergonomics information, 9  
installing parts  
problems, 34  
error messages  
before you begin, 53  
removing, 65  
diagnostic lights, 43  
troubleshooting, 30  
recommended tools, 53  
turning off your computer, 53  
type supported, 62  
messages  
error, 30  
Internet  
connection, about, 12  
connection, options, 12  
connection, setting up, 13  
problems, 29  
F
microphone  
connector, 55  
Files and Settings Transfer  
Wizard, 25  
Microsoft Windows label, 10  
Finding Information, 9  
modem  
Flex Bay drive  
problems, 29  
K
Media Card Reader, 55  
keyboard  
problems, 32  
136  
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monitor  
blank, 40  
PCI Express cards  
installing, 71  
problems (continued)  
general, 32  
clone mode, 21  
removing, 75  
hard drive, 29  
connect DVI, 19-20  
connect TV, 19, 21  
connect two, 19-20  
connect VGA, 19-20  
display settings, 21  
extended desktop mode, 21  
hard to read, 41  
Internet, 29  
playing CDs and DVDs, 14  
keyboard, 32  
power  
Media Card Reader, 31  
memory, 34  
button, 56  
conserving, 22  
modem, 29  
hibernate mode, 23-24  
managing, 22  
monitor is blank, 40  
monitor is hard to read, 41  
mouse, 35  
options, 23  
motherboard. See system board  
options, advanced, 24  
options, hibernate, 24  
options, schemes, 24  
problems, 36  
network, 35  
mouse  
power, 36  
problems, 35  
power light conditions, 36  
printer, 37  
standby mode, 23  
program crashes, 33  
program stops responding, 33  
programs and Windows  
compatibility, 33  
N
power light  
network  
conditions, 36  
Network Setup Wizard, 22  
problems, 35  
Power Options Properties, 23  
restore to previous state, 49-50  
scanner, 38  
setting up, 21  
printer  
cable, 11  
Network Setup Wizard, 22  
screen is blank, 40  
screen is hard to read, 41  
software, 33-34  
connecting, 11  
problems, 37  
setting up, 11  
USB, 12  
O
sound and speakers, 39  
technical support policy, 114  
troubleshooting tips, 27  
volume adjusting, 39  
operating system  
reinstalling Windows XP, 50  
problems  
battery, 27  
blue screen, 33  
Product Information Guide, 9  
P
CD drive, 28  
Program Compatibility  
Wizard, 33  
CD-RW drive, 28  
computer crashes, 32-33  
computer stops responding, 32  
Dell Diagnostics, 46  
diagnostic lights, 43  
drives, 27  
password  
clearing, 111  
jumper, 111  
PCI cards  
R
installing, 67  
removing, 70  
regulatory information, 9  
DVD drive, 28  
reinstalling  
e-mail, 29  
Windows XP, 50  
error messages, 30  
Index  
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support  
contacting Dell, 116  
S
V
safety instructions, 9  
SATA. See serial ATA  
vents, 56  
policy, 114  
front panel, 56  
support.dell.com, 10  
system board, 61  
System Restore, 49-50  
volume  
scanner  
adjusting, 39  
problems, 38  
serial ATA, 81  
system setup  
about, 103  
Service Tag, 10, 55  
W
settings  
entering, 103  
options, 105  
screens, 104  
warranty information, 9  
system setup, 103  
Windows XP  
Setup Diagram, 9  
Device Driver Rollback, 48  
Files and Settings Transfer  
Wizard, 25  
software  
Hyper-Threading, 25  
problems, 33-34  
T
Hardware Troubleshooter, 49  
Hyper-Threading, 25  
Network Setup Wizard, 22  
Program Compatibility  
Wizard, 33  
technical support  
policy, 114  
sound  
problems, 39  
volume, 39  
transferring information to a  
new computer, 25  
speaker  
reinstalling, 50  
problems, 39  
volume, 39  
troubleshooting  
scanner, 38  
Dell Diagnostics, 46  
diagnostic lights, 43  
Hardware Troubleshooter, 49  
restore to previous state, 49-50  
tips, 27  
System Restore, 49-50  
specifications  
audio, 100  
wizards  
Files and Settings Transfer  
Wizard, 25  
computer information, 99  
connectors, 101  
controls and lights, 101  
drives, 100  
Network Setup Wizard, 22  
Program Compatibility  
Wizard, 33  
TV  
connect to computer, 19, 21  
environmental, 102  
expansion bus, 100  
memory, 99  
U
physical, 102  
USB  
power, 102  
booting to devices, 110  
connectors, 56  
processor, 99  
technical, 99  
video, 100  
standby mode, 23  
138  
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