Dell All in One Printer 922 User Manual
Dell™ Photo All-In-One Printer 922  
Owner’s Manual  
Look Inside For:  
• Ordering Supplies  
• Getting Started  
• Using Your Printer  
• Understanding the Software  
• Maintenance and Troubleshooting  
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m  
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Notes, Notices, and Cautions  
NOTE: A NOTE indicates important information that helps you make better use of your printer.  
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you  
how to avoid the problem.  
CAUTION: A CAUTION indicates a potential for property damage, personal  
injury, or death.  
Information in this document is subject to change without notice.  
© 2004 Dell Inc. All rights reserved.  
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.  
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, and Latitude are  
trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation.  
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and  
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.  
UNITED STATES GOVERNMENT RESTRICTED RIGHTS  
This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the  
Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer  
Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock,  
Texas, 78682, USA.  
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Contents  
1 Getting Started  
Understanding the Printer Parts .  
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12  
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Accessing Your User’s Guide .  
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Setting Up Your Printer  
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Using the Operator Panel .  
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Operator Panel Menus .  
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Understanding the Automatic Paper Type Sensor .  
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Loading Paper .  
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Print Media Guidelines for the Paper Support .  
Placing Your Document on the Scanner Glass  
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2 Using Your Printer  
Printing .  
Printing a Document  
Printing Photos .  
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Printing Borderless Photos  
Printing Other Projects  
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Copying .  
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Copying Documents Using the Operator Panel .  
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Copying Documents Using Your Computer .  
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Copying Photos Using Your Computer .  
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Copying Photos Without a Computer  
Changing Copy Settings . .  
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Contents  
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Scanning .  
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30  
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Scanning Photos .  
Scanning Multiple Pages or Images  
Editing Scanned Text Using Optical Character Recognition (OCR) 31  
Saving an Image on Your Computer  
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32  
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E-mailing a Scanned Image or Document  
Enlarging or Reducing Images or Documents .  
Faxing  
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Sending a Fax .  
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Installing Microsoft Fax in Windows XP .  
Configuring Microsoft Fax .  
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Changing the Fax Configuration  
3 Understanding the Software  
Understanding the Printer Software  
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Using the Dell Printer Solution Center .  
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Using the Dell All-In-One Center .  
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Using Print Properties .  
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Using Dell Picture Studio v2.0 .  
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4 Ink Cartridge Maintenance  
Replacing Ink Cartridges  
Aligning Ink Cartridges .  
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44  
47  
48  
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Cleaning the Ink Cartridge Nozzles .  
5 Troubleshooting  
Troubleshooting  
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52  
52  
55  
Setup Problems  
General Problems  
6
Contents  
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Error Messages and Lights .  
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57  
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Improving Print Quality  
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6 Contacting Dell  
Technical Assistance  
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62  
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Automated Order-Status Service .  
Contacting Dell . .  
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7 Appendix  
Limited Warranties and Return Policy .  
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82  
Limited Warranty for Dell-Branded Hardware Products  
(U.S. Only)  
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82  
86  
"Total Satisfaction" Return Policy (U.S. Only)  
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Limited Warranty Terms for Dell-Branded Hardware Products  
(Canada Only) .  
"Total Satisfaction" Return Policy (Canada Only) .  
Dell Software and Peripherals (Canada Only)  
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88  
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93  
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1-Year End-User Manufacturer Guarantee (Latin America  
and the Caribbean Only) .  
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94  
Dell Inc. Ink and Toner Cartridges Limited Warranties  
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97  
Ink and Toner Cartridges Limited Warranty (U.S. and  
Canada Only)  
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97  
Ink and Toner Cartridges Limited Warranty (Latin America  
Only)  
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98  
Dell Software License Agreement  
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99  
Regulatory Notices .  
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102  
NOM Information (Mexico Only)  
102  
Index  
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105  
Contents  
7
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8
Contents  
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CAUTION: SAFETY INSTRUCTIONS  
Use the following safety guidelines to help ensure your own personal safety and to help  
protect your computer and working environment from potential damage.  
•
•
•
Use only the power cable provided with this product or the manufacturer’s  
authorized replacement power cable.  
Connect the power cable to an electrical outlet that is near the product and easily  
accessible.  
Refer service or repairs, other than those described in the user documentation, to  
a professional service person.  
CAUTION: Do not use the fax feature during a lightning storm. Do not set up this  
product or make any electrical or cabling connections, such as the power cable  
or telephone, during a lightning storm.  
9
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1
SE CT ION 1  
Getting Started  
Understanding the Printer Parts  
Accessing Your User’s Guide  
Setting Up Your Printer  
Using the Operator Panel  
Understanding the Automatic Paper Type Sensor  
Loading Paper  
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Understanding the Printer Parts  
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11  
10  
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Number:  
Part:  
Description:  
Part that supports loaded paper.  
1
2
Paper support  
Paper guide  
Guide that helps the paper feed into the printer  
properly.  
12  
Getting Started  
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Number:  
Part:  
Description:  
3
Top cover  
Top of printer that holds your document or photo flat  
while you scan it.  
4
Paper exit tray  
Tray that holds the paper as it exits the printer.  
NOTE: Pull the paper exit tray straight out to extend  
it.  
5
6
Printer unit  
Unit you lift to gain access to the ink cartridges.  
Scanner support  
Part under printer unit that keeps the printer open  
while you change ink cartridges.  
NOTE: To close the printer for normal operation, lift  
the printer unit, press the scanner support to the right,  
and then lower the printer unit until it rests on the  
main body of the printer.  
7
Ink cartridge carrier  
Carrier that holds two ink cartridges, one color and  
the other black or photo (sold separately). For more  
information on your cartridges, see "Replacing Ink  
Cartridges" on page 44.  
8
9
USB connector  
Power connector  
Slot into which you plug the USB cable (sold  
separately). The other end of the USB cable plugs into  
your computer.  
Slot into which you plug the power cable.  
NOTE: Insert the power cable into the printer before  
connecting the power cable into the wall outlet.  
10  
11  
Operator panel  
Scanner glass  
Panel on the printer you use to control copying, faxing,  
and printing. For more information, see "Using the  
Operator Panel" on page 15.  
Surface on which you place your document or photo  
face down to copy, fax, or scan it.  
Getting Started  
13  
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Accessing Your User’s Guide  
Click Start→Programs or All Programs →Dell Printers→Dell Photo AIO Printer  
922→View Dell User’s Guide.  
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NOTE: You cannot access your User’s Guide until you have installed the drivers for your  
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printer.  
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Setting Up Your Printer  
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NOTE: The Dell Photo AIO Printer 922 supports Microsoft® Windows® 2000 and Windows  
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XP.  
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Follow the instructions on your printer Setup Diagram to install the hardware and software.  
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If you encounter problems during setup, see "Troubleshooting" on page 51.  
You can use the Dell Photo All-In-One Printer 922 to do a variety of things. A few important  
things to note:  
•
If your printer is connected to a computer, you can use either the printer operator  
panel or the printer software to create your projects.  
•
•
You do need to connect your printer to a computer to scan, print, and fax.  
You do not need to connect your printer to a computer to copy.  
14  
Getting Started  
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Using the Operator Panel  
The operator panel buttons allow you to scan, copy, and customize documents. The printer  
is on when the Power button illuminates.  
9
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5
Use the:  
To:  
1
2
Display  
• View the number of copies selected.  
• View settings for Quality, Dark, and Resize. For  
more information, see "Operator Panel Menus" on  
page 16.  
Menu button  
• Scroll through the available menus. Each time you  
press this button, the next item on the display  
appears.  
• Select a choice that appears on the display.  
• Feed newly loaded paper.  
3
4
Color Copy button  
Scan button  
Make a color copy.  
Start the scanning process and open the Dell  
All-In-One Center (if your printer is connected to a  
computer).  
NOTE: If using your printer without a computer, this  
button does not function.  
Getting Started  
15  
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Use the:  
To:  
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Power button  
Cancel button  
Turn your printer on or off.  
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• Cancel a scan, print, or copy job in progress.  
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• Cancel a copy job (using only the printer) and eject  
a page.  
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• Exit a menu and return to the default settings.  
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Black Copy button  
Down arrow button  
Make a black and white copy.  
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• Decrease a number on the display.  
• Scroll through a list on the display.  
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Up arrow button  
• Increase a number on the display.  
• Scroll through a list on the display.  
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Operator Panel Menus  
When you press the Menu button, the following menus appear.  
From this menu:  
You can:  
Copies  
• Press the down arrow button to decrease the  
number of copies.  
• Press the up arrow button to increase the number of  
copies.  
Quality  
Press the down arrow button or the up arrow button to  
select one of these quality settings.  
• Draft (Do not select Draft if a photo cartridge is  
installed.)  
• Normal  
• Photo  
Dark (Lighter/Darker)  
Make a document lighter or darker.  
• Press the down arrow button to make a document  
lighter (in 25% increments).  
• Press the up arrow button to make a document  
darker (in 25% increments).  
Resize  
Change the size of the image or document.  
• Press the down arrow button to decrease the size of  
the image or document.  
• Press the up arrow button to increase the size of the  
image or document.  
16  
Getting Started  
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Understanding the Automatic Paper Type  
Sensor  
Your printer has an automatic paper type sensor that detects the following paper types:  
•
•
•
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Plain  
Transparency  
Glossy/photo  
Coated  
If you load one of these paper types, the printer detects the paper type and automatically  
adjusts the Quality/Speed settings.  
Paper type  
Quality/Speed settings  
Black and Color Cartridges Photo and Color Cartridges  
Installed  
Normal  
Normal  
Photo  
Installed  
Plain  
Photo  
Transparency  
Glossy/photo  
Coated  
Photo  
Photo  
Normal  
Photo  
NOTE: Your printer cannot detect the paper size.  
To choose paper size:  
1
2
With your document open, click File→Print.  
In the Print dialog box, click Preferences or Properties (depending on your program or  
operating system).  
The Print Properties screen appears.  
On the Paper Setup tab, select the paper size.  
Click OK.  
3
4
Unless you turn off the automatic paper type sensor, it always remains on. To turn off the  
automatic paper type sensor for a specific print job:  
1
2
With your document open, click File→Print.  
In the Print dialog box, click Preferences or Properties (depending on your program or  
operating system).  
Getting Started  
17  
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The Printing Preferences screen appears.  
Click the Quality/Copies tab.  
Click the Use my choice button.  
Select the paper type in the drop-down menu.  
Click OK.  
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To turn off the automatic paper type sensor for all print jobs:  
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In Windows XP, click Start→Control Panel→Printers and Other Hardware→Printers  
and Faxes.  
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In Windows 2000, click Start→Settings→Printers.  
Right-click the Printer icon.  
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Click Printing Preferences.  
Click the Quality/Copies tab, and then click Paper Type Sensor Options.  
Click the Use my choice button.  
Select the paper type in the drop-down menu.  
Click OK.  
Loading Paper  
1
Place the paper against the guide on the right side of the paper support.  
2
Squeeze and slide the left paper guide to the left edge of the paper.  
NOTE: Do not force paper into the printer. The paper should be flat against the paper support  
surface and the right edge should be flush against the right paper guide.  
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Print Media Guidelines for the Paper Support  
Load up to:  
Make sure:  
100 sheets of  
plain paper  
• The paper is loaded vertically against the right side of the paper support.  
• The paper guide rests against the left edge of the paper.  
NOTE: Load letterhead paper with the top of the letterhead entering the  
printer first and facing up.  
• You select Draft (select Photo if a photo cartridge is installed), Normal, or  
Photo print quality.  
20 sheets of  
banner paper  
• You remove any paper from the paper support before inserting banner  
paper.  
• You place a stack of banner paper on or behind the printer, with only the  
number of sheets required.  
NOTE: You must select A4 Banner or Letter Banner paper size in Print  
Properties. Failure to do so will cause a paper jam. See "Paper Problems" on  
page 55.  
• You load the leading edge of the banner paper into the printer against the  
right side of the paper support.  
• You squeeze and slide the paper guide to the left edge of the banner paper.  
• You use banner paper designed for inkjet printers.  
Getting Started  
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Load up to:  
Make sure:  
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• The print side of the envelopes faces up.  
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• The envelopes are loaded vertically against the right side of the paper  
support.  
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• The stamp location is in the upper left corner.  
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• The paper guide rests against the left edge of the envelopes.  
• You print the envelopes with Landscape orientation.  
• You select the correct envelope size. Select the next biggest size if the  
exact envelope size is not listed, and set the left and right margins so that  
your envelope text will be correctly positioned.  
NOTE: You can load a single envelope into the paper support without  
removing plain paper.  
25 greeting  
cards, index  
cards,  
postcards, or  
photo cards  
• The print side of the cards faces up.  
• The cards are loaded vertically against the right side of the paper support.  
• The paper guide rests against the left edge of the cards.  
• You select Normal or Photo print quality.  
25 sheets of  
photo or  
glossy paper  
• The glossy or coated side of the paper faces up.  
• The paper guide rests against the left edge of the paper.  
• You select Normal or Photo print quality.  
• The paper is loaded vertically against the right side of the paper support.  
1 iron-on  
transfer  
• You follow the loading instructions on the packaging.  
• The blank side of the transfer faces up.  
• The paper guide rests against the left edge of the transfer.  
• You select Normal or Photo print quality.  
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Load up to:  
Make sure:  
20  
• The rough side of the transparencies faces up.  
transparencies  
• The paper guide rests against the left edge of the transparencies.  
NOTE: You can load a single transparency into the paper support without  
removing plain paper.  
• You select Normal or Photo print quality.  
• The transparencies are loaded vertically against the right side of the paper  
support.  
Placing Your Document on the Scanner Glass  
1
Open the top cover.  
2
Place the item you want to copy face down on the scanner glass in the lower right  
corner.  
Getting Started  
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NOTE: Make sure the upper left corner of the front of the item aligns with the arrow on the  
o
printer.  
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Close the top cover.  
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2
SE CT ION 2  
Using Your Printer  
Printing  
Copying  
Scanning  
Faxing  
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Printing  
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Printing a Document  
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Turn on your computer and printer, and make sure they are connected.  
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Load paper with the print side facing up. For more information, see "Loading Paper"  
on page 18.  
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With your document open, click File→Print.  
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Customize your print settings:  
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Click Preferences, Properties, Options, or Setup (depending on the program or  
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operating system).  
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The Print Properties dialog box appears.  
b
On the Quality/Copies tab, select Quality/Speed, the paper type, the number of  
copies, and black and white or color printing.  
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On the Paper Setup tab, select the paper size and orientation.  
On the Print Layout tab, select the layout and duplexing settings.  
To see details about a setting, right-click the setting on the screen, and then select  
What’s This?.  
f
After making the changes in Print Properties, click OK at the bottom of the  
screen to return to the Print dialog box.  
5
Click OK or Print (depending on the program or operating system).  
Printing Photos  
1
Load the photo paper with the print (glossy) side facing up. For more information, see  
"Print Media Guidelines for the Paper Support" on page 19.  
2
Make sure you have a color cartridge and a photo cartridge (sold separately) installed.  
For more information, see "Replacing Ink Cartridges" on page 44.  
3
4
With your document open, click File→Print.  
To customize your print settings, click Preferences, Properties, Options, or Setup  
(depending on the program or operating system).  
The Print Properties dialog box appears.  
5
On the Quality/Copies tab, select Photo and the paper type.  
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6
On the Paper Setup tab, select the paper size and orientation.  
NOTE: Photo/glossy or coated paper is recommended for printing photos.  
On the Print Layout tab, select the photo layout.  
7
8
9
When finished customizing your photo, click OK.  
Click OK or Print (depending on the program or operating system).  
10 To prevent your photos from sticking together or smudging, remove each photo after  
it exits the printer.  
NOTE: Before placing your prints in a nonadhesive photo album or frame, allow sufficient time  
for the prints to dry thoroughly (12 to 24 hours, depending on the ambient conditions). This  
maximizes the life of your prints.  
Printing Borderless Photos  
1
For best results, load photo/glossy paper and make sure the print side is facing up. For  
more information, see "Print Media Guidelines for the Paper Support" on page 19.  
2
3
4
Make sure you have a color cartridge and a photo cartridge installed.  
With your document open, click File→Print.  
To customize your print settings, click Preferences, Properties, Options, or Setup  
(depending on the program or operating system).  
The Print Properties dialog box appears.  
On the Print Layout tab, click Borderless.  
When finished customizing your photo, click OK.  
5
6
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Click OK or Print (depending on the program or operating system).  
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Printing Other Projects  
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The I Want To menu provides wizards for creating projects. You may want to print a photo,  
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print on an envelope, print a banner, make a poster, create a booklet, or print a greeting  
card.  
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With your document open, click File→Print.  
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To customize print settings, click Preferences, Properties, Options, or Setup  
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(depending on the program or operating system).  
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The Print Properties dialog box appears along with the I Want To menu.  
Select one of the available projects or click See more printing ideas.  
Follow the instructions on the screen to complete your project.  
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Copying  
To make copies, you can use the printer operator panel or your computer. For easy  
one-touch color or black and white copies, press Color Copy or Black Copy on the operator  
panel.  
Copying Documents Using the Operator Panel  
1
2
3
4
Turn on your printer.  
Load the paper. For more information, see "Loading Paper" on page 18.  
Open the top cover.  
Place the item you want to copy face down on the scanner glass. Make sure the upper  
left corner of the front of the item aligns with the arrow on the printer. For more  
information, see "Placing Your Document on the Scanner Glass" on page 21.  
5
6
Close the top cover.  
If you want to make more than one copy, press the up arrow on the operator panel to  
select the number of copies (1-99).  
7
Change any copy settings. For more information, see "Operator Panel Menus" on  
page 16.  
NOTE: If you are using the Dell software on a computer instead of the operator panel buttons,  
see "Changing Copy Settings" on page 28.  
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8
On the operator panel, press the Color Copy button to create a color copy or press the  
Black Copy button to create a black and white copy.  
Copyingappears on the display.  
Copying Documents Using Your Computer  
1
2
3
4
Turn on your computer and printer, and make sure they are connected.  
Load the paper. For more information, see "Loading Paper" on page 18.  
Open the top cover.  
Place your document on the scanner glass. Make sure the upper left corner of the front  
of the item aligns with the arrow on the printer. For more information, see "Placing  
Your Document on the Scanner Glass" on page 21.  
5
6
Close the top cover.  
Click Start→Programs or All Programs →Dell Printers→Dell Photo AIO Printer  
922→Dell All-In-One Center.  
The Dell All-In-One Center appears.  
Select a copy quantity (1-99) and color.  
Click See More Copy Settings to:  
7
8
–
–
–
–
Choose a copy quality.  
Select the blank paper size.  
Select the original document size.  
Lighten or darken your document.  
Copying Photos Using Your Computer  
1
2
Turn on your computer and printer, and make sure they are connected.  
Load photo paper with the print side facing up. For more information, see "Print  
Media Guidelines for the Paper Support" on page 19.  
3
4
Place your document face down on the scanner glass. Make sure the upper left corner  
of the front of the item aligns with the arrow on the printer. For more information, see  
"Placing Your Document on the Scanner Glass" on page 21.  
Click Start→Programs or All Programs →Dell Printers→Dell Photo AIO Printer  
922→Dell All-In-One Center.  
The Dell All-In-One Center appears.  
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Click Preview Now.  
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Adjust the dotted lines to fit around the portion of the image you want to print.  
In the Copy section, select Photo.  
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Select a copy quantity and color.  
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To customize your photo, click See More Copy Settings.  
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Copying Photos Without a Computer  
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Load photo paper. For more information, see "Print Media Guidelines for the Paper  
Support" on page 19.  
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Open the top cover.  
Place the photo on the glass.  
Close the top cover.  
Select the copy quality. For more information, see "Operator Panel Menus" on page 16.  
Press the Color Copy button.  
Changing Copy Settings  
1
Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer  
922→Dell All-In-One Center.  
The Dell All-In-One Center appears.  
Select a copy quantity and color.  
Click See More Copy Settings to:  
2
3
–
–
–
–
–
Choose a copy quality.  
Select the blank paper size.  
Select the original document size.  
Lighten or darken your document.  
Reduce or enlarge your document.  
4
Click the Advanced button to change options such as paper size and quality.  
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5
To make any changes, click the following tabs.  
Click this tab:  
To:  
Print  
• Select the paper size and type.  
• Select borderless printing options.  
• Select the print quality.  
Scan  
• Select the color depth and scan resolution.  
• Auto-crop the scanned image.  
Image Enhancements  
• Sharpen your blurry images.  
• Adjust the brightness of your image.  
• Adjust the color correction curve (gamma) of your  
image.  
Image Patterns  
• Smooth the conversion of a gray image to a black  
and white dot pattern (dither).  
• Remove image patterns from magazines or  
newspapers (descreen).  
– Select whether to process with Best quality or  
Best speed.  
• Reduce the background noise on your color  
document.  
6
When you finish customizing your copy settings, click OK, and then click Copy Now.  
Using Your Printer  
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Scanning  
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Turn on your computer and printer, and make sure they are connected.  
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Place the document face down on the scanner glass and make sure the upper left  
corner of the front of the document aligns with the arrow on the printer. For more  
information, see "Placing Your Document on the Scanner Glass" on page 21.  
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Press Scan on the operator panel.  
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The Dell All-In-One Center appears.  
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In the Send scanned image to: drop-down menu, select a program as your scan  
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Customize your scan settings.  
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Click Scan Now to complete your scan.  
Scanning Photos  
1
2
Turn on your computer and printer, and make sure they are connected.  
Place the photo face down on the scanner glass and make sure the upper left corner of  
the front of the photo aligns with the arrow on the printer. For more information, see  
"Placing Your Document on the Scanner Glass" on page 21.  
3
Press Scan on the operator panel.  
The Dell All-In-One Center appears.  
4
5
6
Click Preview Now.  
Adjust the dotted lines to fit around the portion of the photo you want to scan.  
In the Send scanned image to: drop-down menu, select the photo program you want  
to use.  
NOTE: If the program you want to use is not listed, select Search for more... in the drop-down  
menu. On the next screen, click Add to locate and add your program to the list.  
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Change any settings.  
When you finish customizing your image, click Scan Now.  
When your document has finished processing, the selected program opens.  
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Scanning Multiple Pages or Images  
1
Place the first sheet on the scanner glass and make sure the upper left corner of the  
front of the sheet aligns with the arrow on the printer. For more information, see  
"Placing Your Document on the Scanner Glass" on page 21.  
2
Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer  
922→Dell All-In-One Center.  
The Dell All-In-One Center appears.  
3
In the Send scanned image to: drop-down menu, select the program you want to use.  
For example, you might want to fax or e-mail multiple pages to someone.  
4
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In the Scan section, click See More Scan Settings.  
Click the Advanced button.  
Click Display Advanced Scan Settings to change advanced options.  
On the Scan tab, click the Scan multiple items before output box.  
Click OK.  
When you finish customizing your settings, click Scan Now.  
After you scan the first page, a prompt appears requesting the next page.  
10 Place the next sheet on the scanner glass and click Yes. Repeat until you finish  
scanning all pages.  
11 When finished, click No. The program appears with the multiple pages scanned.  
Editing Scanned Text Using Optical Character Recognition (OCR)  
Optical Character Recognition (OCR) software converts a scanned image into editable text  
within a word processing program.  
NOTE: Japanese customers should use E-Typist OCR software. This software is located on a separate  
CD.  
1
2
Open the top cover.  
Place your document on the scanner glass. Make sure the upper left corner of the front  
of the document aligns with the arrow on the printer. For more information, see  
"Placing Your Document on the Scanner Glass" on page 21.  
3
4
Close the top cover.  
Click Start→Programs or All Programs→Dell Printers→Dell AIO Printer  
A922→Dell All-In-One Center.  
Using Your Printer  
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The Dell All-In-One Center appears.  
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In the Send scanned images to: drop-down menu, select a word processing or  
text-editing program.  
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In the How will the scan be used? drop-down menu, select To edit text (OCR and  
300 DPI).  
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Click Scan Now.  
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Saving an Image on Your Computer  
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Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer  
922→Dell All-In-One Center.  
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The Dell All-In-One Center appears.  
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In the Creative Tasks section, click Save an image on my computer.  
Follow the instructions on your screen.  
E-mailing a Scanned Image or Document  
To send scanned images or documents through e-mail:  
1
2
Open the top cover.  
Place the photograph or document you want to scan face down on the scanner glass.  
Make sure the upper left corner of the front of the photograph or document aligns  
with the arrow on the printer. For more information, see "Placing Your Document on  
the Scanner Glass" on page 21.  
3
4
Close the top cover.  
Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer  
922→Dell All-In-One Center.  
The Dell All-In-One Center appears.  
5
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Click Preview Now.  
In the Creative Tasks section, click E-mail an image to a friend.  
In the What is being scanned? menu, make a selection.  
Follow the instructions on the screen to prepare the photograph for e-mail.  
Click Next.  
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10 Open your e-mail program, write a note to accompany the attached photo, and then  
send it.  
NOTE: If you have questions about how to do this, consult the Help for your e-mail program.  
Enlarging or Reducing Images or Documents  
If you are using your printer with a computer, you can enlarge or reduce your document  
between 25-400 percent using the Dell All-In-One Center.  
If you are using your printer without a computer, you can enlarge or reduce your document  
by: 25, 50, 100, 150, 200 percent, and Fit-to options using the operator panel.  
1
2
Load the paper. For more information, see "Loading Paper" on page 18.  
Place your document on the scanner glass. Make sure the upper left corner of the front  
of the document aligns with the arrow on the printer. For more information, see  
"Placing Your Document on the Scanner Glass" on page 21.  
3
Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer  
922→Dell All-In-One Center.  
The Dell All-In-One Center appears.  
4
5
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7
Click Preview Now.  
In the Creative Tasks section, select Enlarge or reduce an image.  
Follow the instructions on the screen to select the size of your new image.  
When you finish customizing your image, click Print Now.  
Faxing  
To use Microsoft Fax, you must have a Windows-based computer equipped with a modem.  
Before you do anything else, check to see that the Microsoft Fax software is on your  
computer:  
Click Start→Programs or All Programs→Accessories→Communications.  
For Windows XP:  
•
If you see Fax in the list that appears, you have Microsoft Fax on your computer.  
Continue with "Configuring Microsoft Fax" on page 35.  
•
If you do not see Fax in the list that appears, continue with "Installing Microsoft Fax  
in Windows XP" on page 34.  
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For Windows 2000, Fax Service Management is automatically installed.  
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Sending a Fax  
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You can send single or multiple page faxes.  
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Turn on your printer and computer, and make sure they are connected. Make sure  
your computer modem is connected to an active analog phone line. If you have DSL,  
you must have a DSL filter installed.  
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Place your document on the scanner glass and make sure the upper left corner aligns  
with the arrow. For more information, see "Placing Your Document on the Scanner  
Glass" on page 21.  
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Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer  
922→Dell All-In-One Center.  
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The Dell All-In-One Center appears.  
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In the Creative Tasks section of the Dell All-In-One Center you can either:  
Click Fax an image and follow the instructions on the screen.  
•
NOTE: One of the questions on the screen asks if there is more than one page. If there are multiple  
pages in your fax, you should choose Yes, prompt me for each page.  
•
In the Scan or Fax section, customize your fax job by answering the questions that  
appear on your screen.  
–
–
If you want to send a single page fax, click Fax Now.  
If you want to send a multiple page fax, click Advanced→Scan multiple items  
before output→OK.  
Installing Microsoft Fax in Windows XP  
1
Click Start →Settings →Control Panel. Under Pick a Category, click Add or  
Remove Programs.  
The Add or Remove Programs dialog box opens.  
Click Add/Remove Windows Components.  
In the Components list, click to select the Fax Services box.  
Click Next.  
2
3
4
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6
Click Finish.  
In the Add or Remove Programs dialog box, click Close.  
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Configuring Microsoft Fax  
To configure for fax:  
1
Click Start →Programs or All Programs→Accessories→Communications→Fax→  
Fax Console (Windows XP) and Fax Service Management (Windows 2000).  
2
3
On the Welcome to Fax Configuration screen, click Next.  
On the Sender Information screen, type the information you want to be displayed on  
your fax cover page, and then click Next.  
4
On the Select Device for Sending or Receiving Faxes screen, click the modem that is  
installed in your computer in the Please select the fax device list.  
5
6
If you want to disable the sending of faxes, click to clear the Enable Send check box.  
Click the Manual answer button or Automatically answer after (user-defined number  
of rings) button.  
7
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Click to select the Enable Receive check box if you want to receive faxes.  
Click Next.  
On the Transmitting Subscriber Identification (TSID) screen, type the identification  
information (usually your fax number and your name or business name) in the TSID  
box. This information will appear in the header area of the faxes you send and  
identifies your fax machine to the person who receives your faxes.  
NOTE: The TSID is mandatory in some areas.  
10 Click Next.  
NOTE: Steps 10-13 only occur if you enabled your machine to receive faxes in step 6.  
11 On the Called Subscriber Identification (CSID) screen, type the CSID (appears to  
confirm that the fax is being sent to the correct recipient) that you want in the CSID  
box.  
12 Click Next.  
13 On the Routing Options screen, click to select the Print it on check box if you want  
each received fax to be automatically printed. When you select this check box, select  
the Dell Photo AIO Printer 922 to print the received fax.  
14 Click to select the Store a copy in a folder check box if you want to create an archive  
copy of each fax. When you select this check box, you are able to specify the storage  
location for the fax copy.  
15 Click Next.  
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16 Confirm the configuration settings in the Configuration Summary list, and then click  
Finish.  
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Changing the Fax Configuration  
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Click Start →Programs or All Programs →Accessories →Communications →Fax,  
and then click Fax Console.  
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In Fax Console, click Configure Fax on the Tools menu to start the Fax  
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Configuration Wizard.  
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3
SE CT ION 3  
Understanding the  
Software  
Using the Dell All-In-One Center  
Using Print Properties  
Using the Dell Printer Solution Center  
Using Dell Picture Studio v2.0  
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Understanding the Printer Software  
The printer software includes:  
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Dell Printer Solution Center — Provides maintenance and troubleshooting help, basic  
usage information, and how-to’s for creating projects.  
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Dell All-In-One Center — Allows you to perform various scan, copy, fax, and print  
operations with newly scanned and previously saved documents and images.  
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Print Properties — Allows you to adjust printer settings.  
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Dell Picture Studio v2.0 — Allows you to manage, edit, display, print, and convert  
photos and other types of images.  
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Using the Dell Printer Solution Center  
Three tabs on the Dell Printer Solution Center provide you with a variety of printing  
options.  
Advanced tab  
•
Printing Status button - Click this button to see your options for displaying printing  
status information on your screen.  
•
•
About button - Click this button to view software version information.  
Networking button - Click this button to see your networking options.  
Maintenance tab  
•
Use Color Cartridge for all Black Printing icon - Click this icon and follow the  
instructions on the screen to use your color cartridge for black printing.  
Contacts tab  
•
•
Customer support website - support.dell.com.  
Order ink or supplies - directs you to Dell’s cartridge ordering website,  
www.dell.com/supplies.  
•
Dell printer Service Tag number - displays your printer Service Tag number.  
To access the Dell Printer Solution Center:  
Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer  
922→Dell Printer Solution Center.  
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Using the Dell All-In-One Center  
The Dell All-In-One Center allows you to:  
•
•
•
•
•
•
Scan, copy, fax, and perform creative tasks.  
Select where you want to send the scanned image.  
Select the quantity and color of your copies.  
Access troubleshooting and maintenance information.  
Preview images you want to print or copy.  
Manage photos (copy them to folders, print them, perform creative copying).  
To access the Dell All-In-One Center:  
Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer  
922→Dell All-In-One Center.  
The Dell All-In-One Center includes four main sections: Scan or Fax, Copy, Creative  
Tasks, and Preview.  
In this section:  
You can:  
Scan or Fax  
• Select the program where you want to send the  
scanned image.  
• Select the type of image being scanned.  
• Select how you will use the scan.  
• Select Fax Now.  
NOTE: Click See More Scan Settings to view all  
settings.  
Copy  
• Select the quantity and color of your copies.  
• Select a quality setting for your copies.  
• Adjust the size of the scanned area.  
• Lighten or darken your copies (this can also be  
accomplished using the operator panel).  
• Enlarge or reduce your copies.  
NOTE: Click See More Copy Settings to view all  
settings.  
Understanding the Software  
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In this section:  
You can:  
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Creative Tasks  
Select from a variety of creative ideas.  
• Enlarge or reduce an image.  
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• Repeat an image several times on one page.  
• Print an image as a multi-page poster.  
• E-mail an image.  
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• Fax using your computer’s modem.  
• Save an image on your computer.  
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• Edit text found in a scanned document (Optical  
Character Recognition).  
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• Modify an image with a photo editor.  
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Preview  
• Select a portion of the preview image to scan.  
• View an image of what will be printed or copied.  
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CD. For more information about the Dell All-In-One Center, click Help in the Dell  
All-In-One Center.  
Using Print Properties  
Print Properties allows you to change the various printer settings. You can change your  
printer settings in Print Properties depending on the type of project you want to create.  
To access Print Properties:  
1
With your document open, click File→Print.  
The Print dialog box appears.  
2
In the Print dialog box, click Preferences, Properties, Options, or Setup (depending  
on the program or operating system).  
The Print Properties screen appears.  
To access Print Properties when a document is not open:  
1
In Windows XP, click Start→Settings→Printers and Faxes.  
In Windows 2000, click Start→Settings→Printers.  
2
Right-click on the printer icon, and then select Printer Preferences.  
NOTE: Changes made to the printer settings from the Printers folder become the default  
settings for most programs.  
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Print Properties Tabs  
Print Properties includes three main tabs.  
From this tab:  
You can change these settings:  
Quality/Copies  
Quality/Speed — Select Automatic, Draft, Normal, or  
Photo depending on your desired output quality. Draft  
is the fastest option but should not be selected if you  
have a photo cartridge installed.  
Multiple Copies — Customize how the printer prints  
several photocopies of a single print job: Collated,  
Normal, or Print Last Page First.  
Print Color Images in Black and White — Print your  
color images in black and white to save the ink in your  
color ink cartridge.  
NOTE: You cannot select this setting if you have  
selected Color Cartridge for all Black Printing.  
Automatic Image Sharpening — Automatically select  
the best image sharpening level based on image  
content.  
Paper Setup  
Print Layout  
Paper Size — Select the size and type of paper.  
Orientation — Select how the document is arranged  
on the printed page. You can print using portrait or  
landscape orientation.  
Layout — Select Normal, Banner, Borderless, Mirror,  
N-up, Poster, or Booklet.  
Duplexing — Select this to print on both sides of the  
paper.  
Using Dell Picture Studio v2.0  
In Dell Picture Studio v2.0, you can explore digital photography and learn how to organize,  
create, or print photos. There are three components to the Dell Picture Studio:  
•
•
Paint Shop Photo Album  
Click Start→Programs→Dell Picture Studio v2.0→Paint Shop Photo Album  
4→Paint Shop Photo Album  
Dell Picture Studio Home  
Click Start→Programs→Dell Picture Studio v2.0→Dell Picture Studio Home  
Understanding the Software  
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Dell.Shutterfly.com - Online Print Service  
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Click Start→Programs→Dell Picture Studio v2.0→Dell.Shutterfly.com - Online  
Print Service  
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4
SE CT ION 4  
Ink Cartridge  
Maintenance  
Replacing Ink Cartridges  
Aligning Ink Cartridges  
Cleaning the Ink Cartridge Nozzles  
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Replacing Ink Cartridges  
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CAUTION: Before performing any of the procedures listed in this section,  
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Dell ink cartridges are available only through Dell. You can order more ink online at  
www.dell.com/supplies or by phone. To order by phone, see "Ordering Ink Cartridges and  
Supplies" on page 2.  
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Dell recommends Dell ink cartridges for your printer. Dell does not provide warranty  
coverage for problems caused by using accessories, parts, or components not supplied by  
Dell.  
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2
Turn on your printer.  
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Lift the printer unit and position the scanner support between the tabs to keep it  
open.  
The ink cartridge carrier moves and stops at the loading position unless the printer is  
busy.  
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3
Press down on the ink cartridge lever to raise each ink cartridge lid.  
4
Remove the old ink cartridges.  
photo or black  
cartridge  
5
Store the cartridges in an air-tight container, such as the storage unit you received  
with your photo cartridge (sold separately), or dispose of them properly.  
Ink Cartridge Maintenance  
45  
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6
If you are installing new ink cartridges, remove the sticker and transparent tape from  
the back and bottom of each ink cartridge.  
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NOTE: The illustration below shows a black cartridge and a color cartridge (use for  
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Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in  
the left ink cartridge carrier and the color ink cartridge is secure in the right ink  
cartridge carrier.  
photo or black  
cartridge  
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8
Snap each lid closed.  
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Lift the printer unit, and hold the scanner support up while lowering the printer unit  
until it is completely closed.  
Aligning Ink Cartridges  
Your printer automatically aligns the ink cartridges when they are installed or replaced. To  
verify your ink cartridges are aligned, you can print an alignment page. After you close the  
printer unit, press the Menu button. The alignment page begins printing. During printing,  
the operator panel display reads Alignment Page Printing. When complete, the  
message reads Auto Alignment Complete. Your ink cartridges are now aligned for  
optimal print quality.  
You may also need to align ink cartridges when characters are not properly formed or are not  
aligned at the left margin, or when vertical or straight lines appear wavy.  
Ink Cartridge Maintenance  
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To align the ink cartridges:  
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Load plain paper. For more information, see "Loading Paper" on page 18.  
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Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer  
922→Dell Printer Solution Center.  
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Click the Maintenance tab  
Click Align to fix blurry edges.  
Click Print.  
The ink cartridges align when the page prints.  
Cleaning the Ink Cartridge Nozzles  
You may need to clean the nozzles when:  
•
•
•
•
White lines appear in graphics or solid black areas.  
Print appears smudged or too dark.  
Colors fade, do not print, or do not print completely.  
Vertical lines appear jagged or edges appear rough.  
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To clean the ink cartridge nozzles:  
1
Load the paper. For more information, see "Loading Paper" on page 18.  
2
Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer  
922→Dell Printer Solution Center.  
3
4
5
Click the Maintenance tab.  
Click Clean to fix horizontal streaks.  
Click Print.  
When the page prints it forces ink through the clogged nozzles to clean them.  
Print your document again to verify the improved print quality.  
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If you are not satisfied with the print quality, wipe the ink cartridge nozzles, and then  
print your document again.  
Ink Cartridge Maintenance  
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5
SE CT ION 5  
Troubleshooting  
Setup Problems  
General Problems  
Error Messages and Lights  
Improving Print Quality  
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Troubleshooting  
Follow these tips when you troubleshoot your printer:  
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If the printer does not work, ensure that the printer is properly connected to the  
electrical outlet and computer, if using a computer.  
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If an error message appears on the operator panel display, write down the exact  
message.  
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Setup Problems  
Computer Problems  
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VERIFY THAT YOUR PRINTER IS COMPATIBLE WITH YOUR COMPUTER  
—
The Dell  
Photo AIO Printer 922 supports Windows 2000 and Windows XP.  
MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER  
CHECK THE USB CABLE  
—
• Ensure that the USB cable is firmly connected to your printer and your computer.  
• Shut down the computer, reconnect the USB cable as shown on the setup diagram for your  
printer, and then restart the computer.  
IF THE SOFTWARE INSTALLATION SCREEN DOES NOT APPEAR AUTOMATICALLY,  
INSTALL THE SOFTWARE MANUALLY  
1 Insert the Drivers and Utilities CD.  
2 Click Install.  
—
DETERMINE IF THE PRINTER SOFTWARE IS INSTALLED  
—
Click Start→Programs or  
All Programs→Dell Printers→Dell Photo AIO Printer 922. If the Dell Photo AIO Printer 922  
does not appear in the list of programs, the printer software is not installed. Install the printer  
software. For more information, see "Removing and Reinstalling Software" on page 53  
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CORRECT COMMUNICATION PROBLEMS BETWEEN THE PRINTER AND THE  
COMPUTER  
—
• Remove the USB cable from your printer and your computer. Reconnect the USB cable to your  
printer and your computer.  
• Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the  
printer power cable into the electrical outlet and turn on the printer.  
• Restart your computer.  
SET YOUR PRINTER AS THE DEFAULT PRINTER  
—
Windows XP  
1 Click Start→Printers and Faxes.  
2 Right-click Dell Photo AIO Printer 922 and select Set as Default.  
Windows 2000  
1 Click Start→Settings→Printers.  
2 Right-click Dell Photo AIO Printer 922 and select Set as Default.  
Removing and Reinstalling Software  
If your printer does not function properly or communication error messages appear when  
using your printer, you can remove and reinstall the printer software.  
1
Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer 922→  
Uninstall Dell AIO Printer 922.  
2
3
4
Follow the instructions on the screen.  
Restart your computer.  
Insert the Drivers and Utilities CD, and then follow the instructions on the screen.  
If the installation screen does not appear:  
a
In Windows XP, click Start→My Computer.  
In Windows 2000, double-click My Computer from your desktop.  
b
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Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.  
When the printer software installation screen appears, click Install or Install Now.  
Follow the instructions on your screen to complete the installation.  
Troubleshooting  
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Printer Problems  
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ENSURE THAT THE PRINTER POWER CABLE IS FIRMLY CONNECTED TO THE PRINTER  
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AND THE ELECTRICAL OUTLET  
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DETERMINE IF THE PRINTER HAS BEEN HELD OR PAUSED —  
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3
Click Start→Settings→Printers and Faxes.  
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Double-click Dell Photo AIO Printer 922, and then click Printer.  
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Make sure a check mark is not next to Pause Printing. If a check mark is next to  
Pause Printing, click it to deselect the option.  
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Click Start→Settings→Printers.  
Double-click Dell Photo AIO Printer 922, and then click Printer.  
Make sure a check mark is not next to Pause Printing. If a check mark is next to  
Pause Printing, click Pause Printing to deselect it.  
CHECK FOR FLASHING LIGHTS ON THE PRINTER  
—
For more information, see "Error  
Messages and Lights" on page 57  
ENSURE YOU INSTALLED THE INK CARTRIDGES CORRECTLY AND REMOVED THE  
STICKER AND TAPE FROM EACH CARTRIDGE —  
MAKE SURE YOU LOADED THE PAPER CORRECTLY  
—
For more information, see  
"Loading Paper" on page 18.  
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General Problems  
Fax Problems  
MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER AND THE  
USB CABLE IS PROPERLY CONNECTED  
ENSURE THE COMPUTER IS CONNECTED TO AN ACTIVE ANALOG PHONE LINE  
Using the fax function requires a phone connection to the fax/modem in your computer.  
When using DSL: to fax, make sure you have a DSL filter installed.  
—
Make sure your computer is not connected to the Internet when trying to fax.  
WHEN USING AN EXTERNAL MODEM, MAKE SURE IT IS TURNED ON AND IT IS  
CORRECTLY CONNECTED TO YOUR COMPUTER  
Paper Problems  
MAKE SURE YOU LOADED THE PAPER CORRECTLY  
SEE "LOADING PAPER" ON PAGE 18.  
—
FOR MORE INFORMATION,  
USE ONLY PAPER RECOMMENDED FOR YOUR PRINTER  
—
FOR MORE  
INFORMATION, SEE "PRINT MEDIA GUIDELINES FOR THE PAPER SUPPORT" ON  
PAGE 19.  
USE A SMALLER AMOUNT OF PAPER WHEN PRINTING MULTIPLE PAGES  
—
FOR  
MORE INFORMATION, SEE "PRINT MEDIA GUIDELINES FOR THE PAPER SUPPORT"  
ON PAGE 19.  
MAKE SURE THE PAPER IS NOT WRINKLED, TORN OR DAMAGED  
MAKE SURE THE PAPER IS AGAINST THE RIGHT SIDE OF THE PAPER SUPPORT AND  
THE PAPER GUIDE RESTS AGAINST THE LEFT EDGE OF THE PAPER.  
Troubleshooting  
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CHECK FOR A PAPER JAM  
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Using your printer and your computer  
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• Follow the instructions on the screen for clearing the paper jam.  
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Using your printer only  
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If the paper jam is located in the paper support:  
1 Turn off your printer.  
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2 Firmly grasp the paper and gently pull it from the printer.  
3 Turn on your printer and print the document again.  
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If the paper jam is not visible:  
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1 Turn off your printer.  
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2 Lift the printer unit and position the scanner support between the tabs to keep it open.  
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3 Gently pull the paper from the printer.  
4 Close the printer unit, turn on the printer, and print the document again.  
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Error Messages and Lights  
The following error messages can be found on your computer screen or operator panel  
display.  
Error Message: What it indicates:  
Solution:  
Blinking Power  
button  
The printer has a paper jam or is out of paper. If the printer is out of  
paper, see "Loading Paper"  
on page 18. If a paper jam  
exists, see "Paper Problems"  
on page 55.  
Ink Low Alert  
Reserve tank  
The ink cartridge is running low on ink. The Replace the ink cartridge.  
Low Ink Alert occurs when your ink  
cartridges reach levels of 25 percent, 15  
percent, and 5 percent remaining.  
For more information, see  
"Replacing Ink Cartridges"  
on page 44.  
An ink cartridge’s available ink dot count is  
zero.  
Order a new ink cartridge  
from Dell and replace the  
old ink cartridge. To order a  
new ink cartridge, go to  
www.dell.com/supplies.  
Paper jam  
A paper jam exists in the printer.  
Clear the paper jam. For  
more information, see  
"Check for a paper jam" on  
page 56.  
Troubleshooting  
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Error Message: What it indicates:  
Solution:  
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Paper tray empty The printer is out of paper.  
Load more paper into the  
printer. For more  
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Paper" on page 18.  
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Printhead error  
The ink cartridge has a short.  
Disconnect and then  
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reconnect the printer power  
cable. Reinstall the ink  
cartridges. For more  
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information, see "Replacing  
Ink Cartridges" on page 44.  
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Print carrier error Print carrier error.  
Disconnect the printer  
power cable, check for  
paper jams, and then  
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reconnect the power cable.  
Data error  
Data error or incomplete data.  
Press the Power button to  
reset.  
Scan carrier error Scan carrier error.  
Turn off the printer, wait a  
few seconds, and then turn  
on the printer.  
Paper feed error  
A paper feed error has occurred.  
A paper system control error has occurred.  
Press the Power button to  
reset.  
System control  
error  
Press the Power button to  
reset.  
Improving Print Quality  
If you are not satisfied with the print quality of your documents, there are several different  
ways to improve the print quality.  
•
•
•
Use the appropriate paper. For example, use Dell Premium Photo Paper if you are  
printing photos with a photo ink cartridge.  
Use paper that is a heavier weight, bright white, or coated. Use Dell Premium Photo  
Paper if you are printing photos.  
Select a higher print quality. To select a higher print quality:  
With your document open, click File→Print.  
The Print dialog box appears.  
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2
Click Preferences, Properties, or Options (depending on your program or operating  
system).  
3
4
5
On the Quality/Copies tab, select Quality/Speed and select a higher quality setting.  
Print your document again.  
If the print quality does not improve, try aligning or cleaning the ink cartridges. For  
more information on aligning, see "Aligning Ink Cartridges" on page 47. For more  
information on cleaning ink cartridges, see "Cleaning the Ink Cartridge Nozzles" on  
page 48.  
For additional solutions, check your Dell Printer Solution Center or go to support.dell.com.  
To access the Dell Printer Solution Center:  
1
Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer 922→  
Dell Printer Solution Center.  
2
Click the Troubleshooting tab.  
Troubleshooting  
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6
SE CT ION 6  
Contacting Dell  
Technical Assistance  
Automated Order-Status Service  
Contacting Dell  
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Technical Assistance  
If you need help with a technical problem, Dell is ready to assist you.  
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Call technical support from a telephone near or at the printer so that technical  
support can assist you with any necessary procedures. When calling Dell, use your  
Express Service Code to help expedite the routing of your call to the proper support  
personnel.  
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number for the printer.  
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NOTE: Dell's Express Service Code system may not be available in all countries.  
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In the U.S., Business customers should call 1-877-459-7298, and Consumer (Home  
and Home Office) customers should call 1-800-624-9896.  
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"Contacting Dell" on page 63 for your local telephone number.  
3
Follow the menu prompts in the automated telephone system to speak with a  
technical support representative.  
Automated Order-Status Service  
To check on the status of any Dell products that you have ordered, you can go to  
support.dell.com, or you can call the automated order-status service. A recording prompts  
you for the information needed to locate and report on your order. See "Contacting Dell" on  
page 63 for the telephone number to call for your region.  
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Contacting Dell  
To contact Dell electronically, you can access the following websites:  
•
•
•
www.dell.com  
support.dell.com (technical support)  
premiersupport.dell.com (technical support for educational, government, health care,  
and medium/large business customers, including Premier, Platinum, and Gold  
customers)  
For specific web addresses for your country, find the appropriate country section in the  
table below.  
NOTE: Toll-free numbers are for use within the country for which they are listed.  
When you need to contact Dell, use the electronic addresses, telephone numbers, and  
codes provided in the following table. If you need assistance in determining which codes to  
use, contact a local or an international operator.  
Contacting Dell  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
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City Code  
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Automated Order-Status Service  
toll-free: 1-800-433-9014  
toll-free: 1-800-247-9362  
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Country Code: 1  
Consumer (Home and Home Office)  
Technical Support  
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toll-free: 1-800-624-9896  
toll-free: 1-800-624-9897  
toll-free: 1-877-Dellnet  
(1-877-335-5638)  
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Financial Services website: www.dellfinancialservices.com  
Financial Services (lease/loans)  
toll-free: 1-800-695-8133  
toll-free: 1-877-577-3355  
toll-free: 1-800-283-2210  
Financial Services (Dell Preferred Accounts [DPA])  
Business  
Customer Service and Technical Support  
Employee Purchase Program (EPP) Customers  
Printers and Projectors Technical Support  
Public (government, education, and healthcare)  
Customer Service and Technical Support  
Employee Purchase Program (EPP) Customers  
Dell Sales  
toll-free: 1-877-459-7298  
toll-free: 1-800-695-8133  
toll-free: 1-877-459-7298  
toll-free: 1-800-456-3355  
toll-free: 1-800-234-1490  
toll-free: 1-800-289-3355  
or toll-free: 1-800-879-3355  
toll-free: 1-888-798-7561  
toll-free: 1-800-671-3355  
toll-free: 1-800-357-3355  
toll-free: 1-800-247-4618  
toll-free: 1-800-727-8320  
toll-free: 1-877-DELLTTY  
(1-877-335-5889)  
Dell Outlet Store (Dell refurbished computers)  
Software and Peripherals Sales  
Spare Parts Sales  
Extended Service and Warranty Sales  
Fax  
Dell Services for the Deaf, Hard-of-Hearing, or  
Speech-Impaired  
Anguilla  
General Support  
General Support  
toll-free: 800-335-0031  
1-800-805-5924  
Antigua and Barbuda  
64  
Contacting Dell  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Argentina (Buenos Aires)  
International Access Code: 00  
Country Code: 54  
Website: www.dell.com.ar  
Tech Support and Customer Care  
Sales  
toll-free: 0-800-444-0733  
0-810-444-3355  
11 4515 7139  
City Code: 11  
Tech Support Fax  
Customer Care Fax  
11 4515 7138  
Aruba  
General Support  
toll-free: 800-1578  
Australia (Sydney)  
E-mail (Australia): [email protected]  
International Access Code: 0011 E-mail (New Zealand): [email protected]  
Country Code: 61  
City Code: 2  
Home and Small Business  
Government and Business  
Preferred Accounts Division (PAD)  
Customer Care  
1-300-65-55-33  
toll-free: 1-800-633-559  
toll-free: 1-800-060-889  
toll-free: 1-800-819-339  
toll-free: 1-800-808-385  
toll-free: 1-800-808-312  
toll-free: 1-800-818-341  
Corporate Sales  
Transaction Sales  
Fax  
Austria (Vienna)  
Website: support.euro.dell.com  
International Access Code: 900 E-mail: [email protected]  
Country Code: 43  
City Code: 1  
Home/Small Business Sales  
0820 240 530 00  
0820 240 530 49  
0820 240 530 14  
0820 240 530 16  
0820 240 530 14  
0660 8779  
Home/Small Business Fax  
Home/Small Business Customer Care  
Preferred Accounts/Corporate Customer Care  
Home/Small Business Technical Support  
Preferred Accounts/Corporate Technical Support  
Switchboard  
0820 240 530 00  
toll-free: 1-866-278-6818  
1-800-534-3066  
Bahamas  
Barbados  
General Support  
General Support  
Contacting Dell  
65  
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m
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
o
l
l
e
d
.
City Code  
t
r
o
Belgium (Brussels)  
International Access Code: 00  
Country Code: 32  
Website: support.euro.dell.com  
p
p
E-mail: [email protected]  
s
E-mail for French Speaking Customers:  
support.euro.dell.com/be/fr/emaildell/  
s
e
City Code: 2  
i
l
p
Technical Support  
02 481 92 88  
02 481 91 19  
p
s
Customer Care  
m
Corporate Sales  
02 481 91 00  
c
Fax  
02 481 92 99  
l
e
Switchboard  
02 481 91 00  
Bermuda  
General Support  
1-800-342-0671  
toll-free: 800-10-0238  
Bolivia  
General Support  
Brazil  
Website: www.dell.com/br  
Customer Support, Technical Support  
Tech Support Fax  
International Access Code: 00  
Country Code: 55  
City Code: 51  
0800 90 3355  
51 481 5470  
Customer Care Fax  
51 481 5480  
Sales  
0800 90 3390  
British Virgin Islands  
Brunei  
General Support  
toll-free: 1-866-278-6820  
604 633 4966  
Customer Technical Support (Penang, Malaysia)  
Customer Service (Penang, Malaysia)  
Transaction Sales (Penang, Malaysia)  
Country Code: 673  
604 633 4949  
604 633 4955  
Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus  
International Access Code: 011 AutoTech (automated technical support)  
TechFax  
toll-free: 1-800-247-9362  
toll-free: 1-800-950-1329  
toll-free: 1-800-847-4096  
toll-free: 1-800-326-9463  
toll-free: 1-800-847-4096  
toll-free: 1-800-387-5757  
toll-free: 1-800-387-5752  
toll-free: 1-800-387-5755  
1 866 440 3355  
Customer Care (Home Sales/Small Business)  
Customer Care (med./large business, government)  
Technical Support (Home Sales/Small Business)  
Technical Support (med./large bus., government)  
Sales (Home Sales/Small Business)  
Sales (med./large bus., government)  
Spare Parts Sales & Extended Service Sales  
66  
Contacting Dell  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Cayman Islands  
Chile (Santiago)  
Country Code: 56  
City Code: 2  
General Support  
1-800-805-7541  
Sales, Customer Support, and Technical Support  
toll-free: 1230-020-4823  
China (Xiamen)  
Country Code: 86  
City Code: 592  
Tech Support website: support.ap.dell.com/china  
Tech Support E-mail: [email protected]  
Tech Support Fax  
818 1350  
toll-free: 800 858 2437  
toll-free: 800 858 2333  
toll-free: 800 858 2060  
toll-free: 800 858 2222  
toll-free: 800 858 2557  
toll-free: 800 858 2055  
toll-free: 800 858 2628  
toll-free: 800 858 2999  
toll-free: 800 858 2955  
Home and Small Business Technical Support  
Corporate Accounts Technical Support  
Customer Experience  
Home and Small Business  
Preferred Accounts Division  
Large Corporate Accounts GCP  
Large Corporate Accounts Key Accounts  
Large Corporate Accounts North  
Large Corporate Accounts North Government and  
Education  
Large Corporate Accounts East  
toll-free: 800 858 2020  
toll-free: 800 858 2669  
Large Corporate Accounts East Government and  
Education  
Large Corporate Accounts Queue Team  
Large Corporate Accounts South  
Large Corporate Accounts West  
Large Corporate Accounts Spare Parts  
General Support  
toll-free: 800 858 2222  
toll-free: 800 858 2355  
toll-free: 800 858 2811  
toll-free: 800 858 2621  
980-9-15-3978  
Colombia  
Costa Rica  
General Support  
0800-012-0435  
Contacting Dell  
67  
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m
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
o
l
l
e
d
.
City Code  
t
r
o
Czech Republic (Prague)  
International Access Code: 00  
Country Code: 420  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support  
Customer Care  
p
p
s
02 2186 27 27  
02 2186 27 11  
02 2186 27 14  
02 2186 27 28  
02 2186 27 11  
s
e
City Code: 2  
i
l
p
p
Fax  
s
TechFax  
m
Switchboard  
c
l
Denmark (Copenhagen)  
International Access Code: 00  
Country Code: 45  
Website: support.euro.dell.com  
e
E-mail Support (portable computers):  
[email protected]  
E-mail Support (desktop computers):  
[email protected]  
E-mail Support (servers):  
[email protected]  
Technical Support  
7023 0182  
7023 0184  
Customer Care (Relational)  
Home/Small Business Customer Care  
Switchboard (Relational)  
Fax Switchboard (Relational)  
Switchboard (Home/Small Business)  
Fax Switchboard (Home/Small Business)  
General Support  
3287 5505  
3287 1200  
3287 1201  
3287 5000  
3287 5001  
Dominica  
toll-free: 1-866-278-6821  
1-800-148-0530  
toll-free: 999-119  
01-899-753-0777  
Dominican Republic  
Ecuador  
General Support  
General Support  
El Salvador  
General Support  
68  
Contacting Dell  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Finland (Helsinki)  
Website: support.euro.dell.com  
International Access Code: 990 E-mail: [email protected]  
Country Code: 358  
City Code: 9  
E-mail Support (servers):  
[email protected]  
Technical Support  
09 253 313 60  
09 253 313 81  
09 253 313 38  
09 693 791 94  
09 253 313 99  
09 253 313 00  
Technical Support Fax  
Relational Customer Care  
Home/Small Business Customer Care  
Fax  
Switchboard  
France (Paris) (Montpellier)  
International Access Code: 00  
Country Code: 33  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/fr/fr/emaildell/  
Home and Small Business  
City Codes: (1) (4)  
Technical Support  
0825 387 270  
0825 823 833  
0825 004 700  
04 99 75 40 00  
0825 004 700  
0825 004 701  
04 99 75 40 01  
Customer Care  
Switchboard  
Switchboard (calls from outside of France)  
Sales  
Fax  
Fax (calls from outside of France)  
Corporate  
Technical Support  
Customer Care  
Switchboard  
Sales  
0825 004 719  
0825 338 339  
01 55 94 71 00  
01 55 94 71 00  
01 55 94 71 01  
Fax  
Contacting Dell  
69  
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m
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
o
l
l
e
d
.
City Code  
t
r
o
Germany (Langen)  
International Access Code: 00  
Country Code: 49  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support  
p
p
s
06103 766-7200  
0180-5-224400  
06103 766-9570  
06103 766-9420  
06103 766-9560  
06103 766-9555  
06103 766-7000  
s
e
City Code: 6103  
Home/Small Business Customer Care  
Global Segment Customer Care  
Preferred Accounts Customer Care  
Large Accounts Customer Care  
Public Accounts Customer Care  
Switchboard  
i
l
p
p
s
m
c
l
e
Greece  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/gr/en/emaildell/  
Technical Support  
International Access Code: 00  
Country Code: 30  
080044149518  
08844140083  
Gold Technical Support  
Switchboard  
2108129800  
Sales  
2108129800  
Fax  
2108129812  
Grenada  
Guatemala  
Guyana  
General Support  
toll-free: 1-866-540-3355  
1-800-999-0136  
General Support  
General Support  
toll-free: 1-877-270-4609  
70  
Contacting Dell  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Hong Kong  
Website: support.ap.dell.com  
International Access Code: 001 E-mail: [email protected]  
Country Code: 852  
Technical Support (Dimension™ and Inspiron™)  
2969 3189  
2969 3191  
Technical Support (OptiPlex™, Latitude™, and  
Dell Precision™)  
Technical Support (PowerApp™ and PowerVault™)  
Gold Queue EEC Hotline  
Customer Advocacy  
2969 3196  
2969 3187  
3416 0910  
3416 0907  
3416 0908  
3416 0912  
2969 3105  
1600 33 8045  
1600 33 8044  
Large Corporate Accounts  
Global Customer Programs  
Medium Business Division  
Home and Small Business Division  
Technical Support  
India  
Sales  
Ireland (Cherrywood)  
International Access Code: 16  
Country Code: 353  
City Code: 1  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support  
1850 543 543  
0870 908 0800  
01 204 4014  
U.K. Technical Support (dial within U.K. only)  
Home User Customer Care  
Small Business Customer Care  
U.K. Customer Care (dial within U.K. only)  
Corporate Customer Care  
Corporate Customer Care (dial within U.K. only)  
Ireland Sales  
01 204 4014  
0870 906 0010  
1850 200 982  
0870 907 4499  
01 204 4444  
U.K. Sales (dial within U.K. only)  
Fax/SalesFax  
0870 907 4000  
01 204 0103  
Switchboard  
01 204 4444  
Contacting Dell  
71  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
o
l
l
e
d
.
City Code  
t
r
o
Italy (Milan)  
Website: support.euro.dell.com  
p
p
International Access Code: 00  
Country Code: 39  
City Code: 02  
E-mail: support.euro.dell.com/it/it/emaildell/  
s
Home and Small Business  
s
e
i
Technical Support  
02 577 826 90  
02 696 821 14  
02 696 821 13  
02 696 821 12  
l
p
p
Customer Care  
s
Fax  
m
Switchboard  
c
l
Corporate  
e
Technical Support  
02 577 826 90  
02 577 825 55  
02 575 035 30  
02 577 821  
Customer Care  
Fax  
Switchboard  
Jamaica  
General Support (dial from within Jamaica only)  
1-800-682-3639  
72  
Contacting Dell  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Japan (Kawasaki)  
Website: support.jp.dell.com  
International Access Code: 001 Technical Support (servers)  
toll-free: 0120-198-498  
81-44-556-4162  
Country Code: 81  
City Code: 44  
Technical Support outside of Japan (servers)  
Technical Support (Dimension™ and Inspiron™)  
toll-free: 0120-198-226  
81-44-520-1435  
Technical Support outside of Japan (Dimension  
and Inspiron)  
Technical Support (Dell Precision™, OptiPlex™,  
and Latitude™)  
toll-free:0120-198-433  
81-44-556-3894  
Technical Support outside of Japan (Dell Precision,  
OptiPlex, and Latitude)  
Technical Support  
toll-free: 0120-981-690  
81-44-556-3468  
044-556-3490  
Technical Support outside of Japan (Axim)  
Faxbox Service  
24-Hour Automated Order Service  
Customer Care  
044-556-3801  
044-556-4240  
Business Sales Division (up to 400 employees)  
044-556-1465  
Preferred Accounts Division Sales (over 400  
employees)  
044-556-3433  
Large Corporate Accounts Sales (over 3500  
employees)  
044-556-3430  
044-556-1469  
Public Sales (government agencies, educational  
institutions, and medical institutions)  
Global Segment Japan  
Individual User  
044-556-3469  
044-556-1760  
Switchboard  
044-556-4300  
Korea (Seoul)  
Technical Support  
toll-free: 080-200-3800  
toll-free: 080-200-3600  
toll-free: 080-200-3800  
604 633 4949  
International Access Code: 001 Sales  
Country Code: 82  
City Code: 2  
Customer Service (Seoul, Korea)  
Customer Service (Penang, Malaysia)  
Fax  
2194-6202  
Switchboard  
2194-6000  
Contacting Dell  
73  
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m
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
o
l
l
e
d
.
City Code  
t
r
o
Latin America  
Customer Technical Support (Austin, Texas,  
U.S.A.)  
512 728-4093  
p
p
s
Customer Service (Austin, Texas, U.S.A.)  
512 728-3619  
512 728-3883  
s
Fax (Technical Support and Customer Service)  
(Austin, Texas, U.S.A.)  
e
i
l
p
p
Sales (Austin, Texas, U.S.A.)  
512 728-4397  
512 728-4600  
s
m
SalesFax (Austin, Texas, U.S.A.)  
c
or 512 728-3772  
l
e
Luxembourg  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support (Brussels, Belgium)  
Home/Small Business Sales (Brussels, Belgium)  
Corporate Sales (Brussels, Belgium)  
Customer Care (Brussels, Belgium)  
Fax (Brussels, Belgium)  
International Access Code: 00  
Country Code: 352  
3420808075  
toll-free: 080016884  
02 481 91 00  
02 481 91 19  
02 481 92 99  
Switchboard (Brussels, Belgium)  
Technical Support  
02 481 91 00  
Macao  
toll-free: 0800 582  
604 633 4949  
Country Code: 853  
Customer Service (Penang, Malaysia)  
Transaction Sales  
toll-free: 0800 581  
toll-free: 1 800 888 298  
04 633 4949  
Malaysia (Penang)  
International Access Code: 00  
Country Code: 60  
Technical Support  
Customer Service  
Transaction Sales  
toll-free: 1 800 888 202  
toll-free: 1 800 888 213  
City Code: 4  
Corporate Sales  
74  
Contacting Dell  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Mexico  
Customer Technical Support  
001-877-384-8979  
or 001-877-269-3383  
50-81-8800  
International Access Code: 00  
Country Code: 52  
Sales  
or 01-800-888-3355  
001-877-384-8979  
or 001-877-269-3383  
50-81-8800  
Customer Service  
Main  
or 01-800-888-3355  
toll-free: 1-866-278-6822  
001-800-882-1519  
Montserrat  
General Support  
Netherlands Antilles  
Netherlands (Amsterdam)  
International Access Code: 00  
Country Code: 31  
General Support  
Website: support.euro.dell.com  
E-mail (Technical Support):  
(Enterprise): [email protected]  
(Latitude): [email protected]  
(Inspiron): [email protected]  
(Dimension): [email protected]  
(OptiPlex): [email protected]  
(Dell Precision): [email protected]  
Technical Support  
City Code: 20  
020 674 45 00  
020 674 47 66  
020 674 42 00  
020 674 4325  
020 674 55 00  
020 674 50 00  
020 674 47 75  
020 674 47 50  
020 674 50 00  
020 674 47 50  
Technical Support Fax  
Home/Small Business Customer Care  
Relational Customer Care  
Home/Small Business Sales  
Relational Sales  
Home/Small Business Sales Fax  
Relational Sales Fax  
Switchboard  
Switchboard Fax  
Contacting Dell  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
o
l
l
e
d
.
City Code  
t
r
o
New Zealand  
E-mail (New Zealand): [email protected]  
E-mail (Australia): [email protected]  
Home and Small Business  
Government and Business  
Sales  
p
p
International Access Code: 00  
Country Code: 64  
s
0800 446 255  
0800 444 617  
s
e
i
l
p
p
0800 441 567  
s
Fax  
0800 441 566  
m
Nicaragua  
General Support  
001-800-220-1006  
c
l
Norway (Lysaker)  
International Access Code: 00  
Country Code: 47  
Website: support.euro.dell.com  
E-mail Support (portable computers):  
[email protected]  
E-mail Support (desktop computers):  
[email protected]  
e
E-mail Support (servers):  
[email protected]  
Technical Support  
671 16882  
671 17514  
Relational Customer Care  
Home/Small Business Customer Care  
Switchboard  
23162298  
671 16800  
Fax Switchboard  
671 16865  
Panama  
General Support  
001-800-507-0962  
0800-50-669  
Peru  
General Support  
Poland (Warsaw)  
Website: support.euro.dell.com  
International Access Code: 011 E-mail: [email protected]  
Country Code: 48  
City Code: 22  
Customer Service Phone  
Customer Care  
Sales  
57 95 700  
57 95 999  
57 95 999  
57 95 806  
57 95 998  
57 95 999  
Customer Service Fax  
Reception Desk Fax  
Switchboard  
76  
Contacting Dell  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Portugal  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/pt/en/emaildell/  
Technical Support  
International Access Code: 00  
Country Code: 351  
707200149  
Customer Care  
800 300 413  
Sales  
800 300 410 or 800 300 411 or  
800 300 412 or 21 422 07 10  
Fax  
21 424 01 12  
1-800-805-7545  
Puerto Rico  
General Support  
General Support  
General Support  
St. Kitts and Nevis  
St. Lucia  
toll-free: 1-877-441-4731  
1-800-882-1521  
St. Vincent and the Grenadines General Support  
Singapore (Singapore) Technical Support  
International Access Code: 005 Customer Service (Penang, Malaysia)  
toll-free: 1-877-270-4609  
toll-free: 800 6011 051  
604 633 4949  
Country Code: 65  
Transaction Sales  
Corporate Sales  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support  
Customer Care  
toll-free: 800 6011 054  
toll-free: 800 6011 053  
South Africa (Johannesburg)  
International Access Code:  
09/091  
011 709 7710  
011 709 7707  
011 709 7700  
011 706 0495  
011 709 7700  
604 633 4810  
Country Code: 27  
City Code: 11  
Sales  
Fax  
Switchboard  
Southeast Asian and Pacific  
Countries  
Customer Technical Support, Customer Service,  
and Sales (Penang, Malaysia)  
Contacting Dell  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
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City Code  
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Spain (Madrid)  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/es/es/emaildell/  
Home and Small Business  
Technical Support  
Customer Care  
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International Access Code: 00  
Country Code: 34  
City Code: 91  
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902 100 130  
902 118 540  
902 118 541  
902 118 541  
902 118 539  
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Fax  
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Corporate  
Technical Support  
Customer Care  
902 100 130  
902 118 546  
91 722 92 00  
91 722 95 83  
Switchboard  
Fax  
Sweden (Upplands Vasby)  
International Access Code: 00  
Country Code: 46  
Website: support.euro.dell.com  
E-mail: [email protected]  
E-mail Support for Latitude and Inspiron:  
[email protected]  
City Code: 8  
E-mail Support for OptiPlex: [email protected]  
E-mail Support for Servers:  
[email protected]  
Technical Support  
08 590 05 199  
08 590 05 642  
08 587 70 527  
20 140 14 44  
08 590 05 594  
08 590 05 185  
Relational Customer Care  
Home/Small Business Customer Care  
Employee Purchase Program (EPP) Support  
Fax Technical Support  
Sales  
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Contacting Dell  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Switzerland (Geneva)  
International Access Code: 00  
Country Code: 41  
Website: support.euro.dell.com  
E-mail: [email protected]  
E-mail for French-speaking HSB and Corporate  
Customers: support.euro.dell.com/ch/fr/emaildell/  
City Code: 22  
Technical Support (Home and Small Business)  
Technical Support (Corporate)  
Customer Care (Home and Small Business)  
Customer Care (Corporate)  
Fax  
0844 811 411  
0844 822 844  
0848 802 202  
0848 821 721  
022 799 01 90  
Switchboard  
022 799 01 01  
Taiwan  
Technical Support (portable and desktop  
computers)  
toll-free: 00801 86 1011  
International Access Code: 002  
Country Code: 886  
Technical Support (servers)  
Transaction Sales  
toll-free: 0080 60 1256  
toll-free: 0080 651 228  
toll-free: 0080 651 227  
toll-free: 0880 060 07  
604 633 4949  
Corporate Sales  
Thailand  
Technical Support  
International Access Code: 001 Customer Service (Penang, Malaysia)  
Country Code: 66  
Sales  
toll-free: 0880 060 09  
1-800-805-8035  
Trinidad/Tobago  
General Support  
General Support  
Turks and Caicos Islands  
toll-free: 1-866-540-3355  
Contacting Dell  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
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City Code  
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U.K. (Bracknell)  
Website: support.euro.dell.com  
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International Access Code: 00  
Country Code: 44  
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp  
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City Code: 1344  
E-mail: [email protected]  
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Technical Support (Corporate/Preferred  
Accounts/PAD [1000+ employees])  
0870 908 0500  
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Technical Support (direct/PAD and general)  
Global Accounts Customer Care  
0870 908 0800  
01344 373 186  
0870 906 0010  
01344 373 185  
0870 906 0010  
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Home and Small Business Customer Care  
Corporate Customer Care  
Preferred Accounts (500–5000 employees)  
Customer Care  
Central Government Customer Care  
Local Government & Education Customer Care  
Health Customer Care  
01344 373 193  
01344 373 199  
01344 373 194  
Home and Small Business Sales  
Corporate/Public Sector Sales  
Home and Small Business Fax  
General Support  
0870 907 4000  
01344 860 456  
0870 907 4006  
Uruguay  
toll-free: 000-413-598-2521  
1-877-673-3355  
8001-3605  
U.S. Virgin Islands  
Venezuela  
General Support  
General Support  
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7
SE CT ION 7  
Appendix  
Limited Warranties and Return Policy  
Dell Inc. Ink and Toner Cartridges Limited Warranties  
Dell Software License Agreement  
Regulatory Notices  
Download from Www.Somanuals.com. All Manuals Search And Download.  
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Limited Warranties and Return Policy  
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Dell-branded hardware products purchased in the U.S. or Canada come with either a  
90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty  
came with your hardware product(s), see your packing slip or invoice. The following  
sections describe the limited warranties and return policy for the U.S., the limited  
warranties and return policy for Canada, and the manufacturer guarantee for Latin America  
and the Caribbean.  
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Limited Warranty for Dell-Branded Hardware Products (U.S. Only)  
What is covered by this limited warranty?  
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This limited warranty covers defects in materials and workmanship in your—our end-user  
customer's—Dell-branded hardware products, including Dell-branded peripheral products.  
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What is not covered by this limited warranty?  
This limited warranty does not cover:  
•
Software, including the operating system and software added to the Dell-branded  
hardware products through our factory-integration system, third-party software, or the  
reloading of software  
•
•
Non-Dell-branded and Solution Provider Direct products and accessories  
Problems that result from:  
–
–
–
–
External causes such as accident, abuse, misuse, or problems with electrical power  
Servicing not authorized by Dell  
Usage that is not in accordance with product instructions  
Failure to follow the product instructions or failure to perform preventive  
maintenance  
–
Problems caused by using accessories, parts, or components not supplied by Dell  
•
•
Products with missing or altered Service Tags or serial numbers  
Products for which Dell has not received payment  
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THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO  
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR  
JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR  
MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND  
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL  
EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT  
NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF  
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE  
LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD  
REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES,  
WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED  
WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW  
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS  
LIMITATION MAY NOT APPLY TO YOU.  
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR  
IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL  
DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR  
THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT  
BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR  
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE  
PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM  
AMOUNT FOR WHICH WE ARE RESPONSIBLE.  
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF  
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION  
OR EXCLUSION MAY NOT APPLY TO YOU.  
How long does this limited warranty last?  
This limited warranty lasts for the time period indicated on your packing slip or invoice,  
except for the following Dell-branded hardware:  
•
•
•
•
Portable computer batteries carry a 1-year limited warranty.  
Projector lamps carry a 90-day limited warranty.  
Memory carries a lifetime limited warranty.  
Monitors carry the longer of either a 3-year limited warranty or the remainder of the  
warranty for the Dell computer to which the monitor will be connected.  
Appendix  
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•
Other add-on hardware carries the longer of either a 1-year limited warranty for new  
parts and a 90-day limited warranty for reconditioned parts or, for both new and  
reconditioned parts, the reminder of the warranty for the Dell computer on which  
such parts are installed.  
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The limited warranty on all Dell-branded products begins on the date of the packing slip or  
invoice. The warranty period is not extended if we repair or replace a warranted product or  
any parts. Dell may change the availability of limited warranties, at its discretion, but any  
changes will not be retroactive.  
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What do I do if I need warranty service?  
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Before the warranty expires, please call us at the relevant number listed in the following  
table. Please also have your Dell Service Tag or order number available.  
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Individual Home Consumers:  
Technical Support  
U.S. Only  
1-800-624-9896  
1-800-624-9897  
Customer Service  
Individual Home Consumers who purchased  
through an Employee Purchase Program:  
Technical Support and Customer Service  
1-800-822-8965  
1-800-456-3355  
Home and Small Business Commercial  
Customers:  
Technical Support and Customer Service  
Medium, Large, or Global Commercial  
Customers, Healthcare Customers, and  
Value-Added Resellers (VARs):  
Technical Support and Customer Service  
Government and Education Customers:  
Technical Support and Customer Service  
Dell-Branded Memory  
1-877-459-7298  
1-877-459-7298  
1-888-363-5150  
What will Dell do?  
During the 90 days of the 90-day limited warranty and the first year of all other limited  
warranties: During the 90 days of the 90-day limited warranty and the first year of all other  
limited warranties, we will repair any Dell-branded hardware products returned to us that  
prove to be defective in materials or workmanship. If we are not able to repair the product,  
we will replace it with a comparable product that is new or refurbished.  
84  
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When you contact us, we will issue a Return Material Authorization Number for you to  
include with your return. You must return the products to us in their original or equivalent  
packaging, prepay shipping charges, and insure the shipment or accept the risk if the  
product is lost or damaged in shipment. We will return the repaired or replacement  
products to you. We will pay to ship the repaired or replaced products to you if you use an  
address in the United States (excluding Puerto Rico and U.S. possessions and territories).  
Otherwise, we will ship the product to you freight collect.  
If we determine that the product is not covered under this warranty, we will notify you and  
inform you of service alternatives that are available to you on a fee basis.  
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and  
any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal  
information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for  
any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or  
lost removable media.  
During the remaining years: For the remaining period of the limited warranty, we will  
replace any defective part with new or refurbished parts, if we agree that it needs to be  
replaced. When you contact us, we will require a valid credit card number at the time you  
request a replacement part, but we will not charge you for the replacement part as long as  
you return the original part to us within 30 days after we ship the replacement part to you. If  
we do not receive the original part within 30 days, we will charge to your credit card the  
then-current standard price for that part.  
We will pay to ship the part to you if you use an address in the United States (excluding  
Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight  
collect. We will also include a prepaid shipping container with each replacement part for  
your use in returning the replaced part to us.  
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other  
storage device(s) in the product(s). We are not responsible for lost or corrupted data.  
What if I purchased a service contract?  
If your service contract is with Dell, service will be provided to you under the terms of the  
service agreement. Please refer to that contract for details on how to obtain service.  
If you purchased through us a service contract with one of our third-party service providers,  
please refer to that contract for details on how to obtain service.  
Appendix  
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How will you fix my product?  
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We use new and refurbished parts made by various manufacturers in performing warranty  
repairs and in building replacement parts and systems. Refurbished parts and systems are  
parts or systems that have been returned to Dell, some of which were never used by a  
customer. All parts and systems are inspected and tested for quality. Replacement parts and  
systems are covered for the remaining period of the limited warranty for the product you  
bought. Dell owns all parts removed from repaired products.  
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May I transfer the limited warranty?  
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Limited warranties on systems may be transferred if the current owner transfers ownership  
of the system and records the transfer with us. The limited warranty on Dell-branded  
memory may not be transferred. You may record your transfer by going to Dell's website:  
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•
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If you are an Individual Home Consumer, go to  
www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm  
If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go  
to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm  
If you are a Government, Education, or Healthcare Customer, or an Individual Home  
Consumer who purchased through an Employee Purchase Program, go to  
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm  
If you do not have Internet access, call your customer care representative or call  
1-800-624-9897.  
"Total Satisfaction" Return Policy (U.S. Only)  
We value our relationship with you and want to make sure that you're satisfied with your  
purchases. That's why we offer a "Total Satisfaction" return policy for most products that  
you—the end-user customer—purchase directly from Dell. Under this policy, you may  
return to Dell products that you purchased directly from Dell for a credit or a refund of the  
purchase price paid, less shipping and handling and applicable return fees as follows:  
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•
New Hardware Products and Accessories — Unless you have a separate agreement  
with Dell, all hardware, accessories, peripherals, parts, and unopened software still in  
its sealed package, excluding the products listed below, may be returned within  
twenty-one (21) days from the date on the packing slip or invoice. New PowerEdgeTM,  
PowerConnectTM and PowerVaultTM products may be returned within thirty (30) days  
from the date on the packing slip or invoice except that new PowerEdgeTM SC servers  
and n series products purchased from the Small and Medium Business Sales Division  
may only be returned within fourteen (14) days from the date on the packing slip or  
invoice. To return applications software or an operating system that has been installed  
by Dell, you must return the entire computer. A different return policy applies to  
nondefective products purchased through Dell's Software and Peripherals division by  
customers of our Small and Medium Business divisions. Those products may be  
returned within (twenty-one) 21 days from the date on the packing slip or invoice, but  
a fifteen percent (15%) return fee will be deducted from any refund or credit. The  
"Total Satisfaction" Return Policy and Software and Peripherals division return policy  
are not available for Dell | EMC storage products, EMC-branded products,  
Unisys-branded products, PowerVault™ 160T tape libraries, or enterprise software,  
non-Dell branded enterprise products, software and/or software licenses purchased  
under any type of volume purchase agreement or any non-Dell customized hardware  
and/or software product(s).  
•
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All  
reconditioned or refurbished PowerEdgeTM, PowerConnectTM and Power VaultTM  
products may be returned within thirty (30) days from the date on the packing slip or  
invoice. All other reconditioned or refurbished Dell-branded hardware products and  
parts may be returned within fourteen (14) days of the date on the packing slip or  
invoice.  
How to Return  
To return products, e-mail or call Dell customer service to receive a Credit Return  
Authorization Number within the return policy period applicable to the product you want  
to return. You must obtain a Credit Return Authorization Number in order to return the  
product. See "Contacting Dell" or “Getting Help” in your customer documentation (or  
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for  
obtaining customer assistance.  
Appendix  
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You must ship the products to Dell within five (5) days of the date that Dell issues the  
Credit Return Authorization Number. You must also return the products to Dell in their  
original packaging, in as-new condition along with any media, documentation, and all other  
items that were included in the original shipment, prepay shipping charges, and insure the  
shipment or accept the risk of loss or damage during shipment.  
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Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)  
What is covered by this limited warranty?  
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This limited warranty covers defects in materials and workmanship in your—our end-user  
customer's—Dell-branded hardware products, including Dell-branded peripheral products.  
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What is not covered by this limited warranty?  
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This limited warranty does not cover:  
•
Software, including the operating system and software added to the Dell-branded  
hardware products through our factory-integration system, or the reloading of the  
software  
•
•
Non-Dell branded and Solution Provider Direct products and accessories  
Problems that result from:  
–
–
–
–
External causes such as accident, abuse, misuse, or problems with electrical power  
Servicing not authorized by Dell  
Usage that is not in accordance with product instructions  
Failure to follow the product instructions or failure to perform preventive  
maintenance  
–
Problems caused by using accessories, parts, or components not supplied by Dell  
•
•
Products with missing or altered Service Tags or serial numbers  
Products for which Dell has not received payment  
88  
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THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO  
HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S  
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS  
LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY  
STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON  
YOUR PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES  
CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER  
WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING  
WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF  
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY  
OR OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF  
CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW  
LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE  
FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.  
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN  
THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL,  
OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY  
LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR  
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST  
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID  
FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE  
MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.  
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF  
SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE  
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.  
How long does this limited warranty last?  
This limited warranty lasts for the time period indicated on your packing slip or invoice,  
except that the limited warranty on Dell-branded batteries lasts only 1 year and the limited  
warranty on the lamps for Dell-branded projectors lasts only 90 days. The limited warranty  
begins on the date of the packing slip or invoice. The warranty period is not extended if we  
repair or replace a warranted product or any parts. Dell may change the terms and  
availability of limited warranties, at its discretion, but any changes will not be retroactive  
(that is, the warranty terms in place at the time of purchase will apply to your purchase).  
Appendix  
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What do I do if I need warranty service?  
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Before the warranty expires, please call us at the relevant number listed in the following  
table. Please also have your Dell Service Tag or order number available.  
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Individual Home Consumers; Home Office  
and Small Business Customers:  
Canada Only  
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Technical Support and Customer Service  
1-800-847-4096  
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Customers; Government, Education, and  
Healthcare Customers; and Value-Added  
Resellers (VARs):  
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Technical Support  
Customer Service  
1-800-387-5757  
1-800-326-9463  
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Individual Home Consumers who purchased  
through an Employee Purchase Program:  
Technical Support  
Customer Service  
1-800-387-5757  
1-800-326-9463 (Extension 8221 for  
Individual Consumers)  
Dell-Branded Memory  
1-888-363-5150  
What will Dell do?  
During the 90 days of the 90-day limited warranty and the first year of all other limited  
warranties: During the 90 days of the 90-day limited warranty and the first year of all other  
limited warranties, we will repair any Dell-branded hardware products returned to us that  
prove to be defective in materials or workmanship. If we are not able to repair the product,  
we will replace it with a comparable product that is new or refurbished.  
When you contact us, we will issue a Return Material Authorization Number for you to  
include with your return. You must return the products to us in their original or equivalent  
packaging, prepay shipping charges, and insure the shipment or accept the risk if the  
product is lost or damaged in shipment. We will return the repaired or replacement  
products to you. We will pay to ship the repaired or replaced products to you if you use an  
address in Canada. Otherwise, we will ship the product to you freight collect.  
If we determine that the problem is not covered under this warranty, we will notify you and  
inform you of service alternatives that are available to you on a fee basis.  
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NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and  
any other storage device(s) in the product(s). Remove any confidential, proprietary or personal  
information, removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any  
of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost  
removable media.  
During the remaining years following the first year of all limited warranties: We will  
replace any defective part with new or refurbished parts, if we agree that it needs to be  
replaced. When you contact us, we will require a valid credit card number at the time you  
request a replacement part, but we will not charge you for the replacement part as long as  
you return the original part to us within days after we ship the replacement part to you. If  
we do not receive the original part within 30 days, we will charge to your credit card the  
then-current standard price for that part.  
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship  
the part freight collect. We will also include a prepaid shipping container with each  
replacement part for your use in returning the replaced part to us.  
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other  
storage device(s) in the product(s). We are not responsible for lost or corrupted data.  
What if I purchased a service contract?  
If your service contract is with Dell, service will be provided to you under the terms of the  
service contract. Please refer to that contract for details on how to obtain service. Dell's  
service contracts can be found online at www.dell.ca or by calling Customer Care at  
1-800-847-4096. If you purchased through us a service contract with one of our third-party  
service providers, please refer to that contract (mailed to you with your packing slip or  
invoice) for details on how to obtain service.  
How will you fix my product?  
We use new and refurbished parts made by various manufacturers in performing warranty  
repairs and in building replacement parts and systems. Refurbished parts and systems are  
parts or systems that have been returned to Dell, some of which were never used by a  
customer. All parts and systems are inspected and tested for quality. Replacement parts and  
systems are covered for the remaining period of the limited warranty for the product you  
bought. Dell owns all parts removed from repaired products.  
Appendix  
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May I transfer the limited warranty?  
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Limited warranties on systems may be transferred if the current owner transfers ownership  
of the system and records the transfer with us. The limited warranty on Dell-branded  
memory may not be transferred. You may record your transfer by going to Dell’s website:  
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For Canada-purchased computers (in-country transfers) and to transfer from one  
customer to another, go to  
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For out-of-country transfers (outside of the original country of purchase), go to  
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm  
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If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer  
customers) or 1-800-326-9463 (Corporate Commercial or Government customers).  
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"Total Satisfaction" Return Policy (Canada Only)  
If you are an end-user customer who bought new products directly from Dell, you may  
return them to Dell up to 30 days after you receive them for a refund or credit of the  
product purchase price. If you are an end-user customer who bought reconditioned or  
refurbished products from Dell, you may return them to Dell within 14 days after the date  
on the packing slip or invoice for a refund or credit of the product purchase price. In either  
case, the refund or credit will not include any shipping and handling charges shown on your  
packing slip or invoice and will be subject to a fifteen percent (15%) restocking fee, unless  
otherwise prohibited by law. If you are an organization that bought the products under a  
written agreement with Dell, the agreement may contain different terms for the return of  
products than specified by this policy.  
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a  
Credit Return Authorization Number. To expedite the process of your refund or credit,  
Dell expects you to return the products to Dell in their original packaging within 5 days of  
the date that Dell issues the Credit Return Authorization Number. You must also prepay  
shipping charges and insure the shipment or accept the risk of loss or damage during  
shipment. You may return software for a refund or credit only if the sealed package  
containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new  
condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items  
included with a product must be returned with it. For customers who want to return, for  
refund or credit only, either application or operating system software that has been installed  
by Dell, the whole system must be returned, along with any media and documentation that  
may have been included in the original shipment.  
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The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It  
also does not apply to products purchased through Dell's Software and Peripherals division.  
For those products, please instead refer to Dell's Software and Peripheral's then-current  
return policy (see the following section, "Dell Software and Peripherals [Canada Only]").  
Dell Software and Peripherals (Canada Only)  
Third-Party Software and Peripherals Products  
Similar to other resellers of software and peripherals, Dell does not warrant third-party  
products. Third-party software and peripheral products are covered by the warranties  
provided by the original manufacturer or publisher only. Third-party manufacturer  
warranties vary from product to product. Consult your product documentation for specific  
warranty information. More information may also be available from the manufacturer or  
publisher.  
While Dell offers a wide selection of software and peripheral products, we do not  
specifically test or guarantee that all of the products we offer work with any or all of the  
various models of Dell computers, nor do we test or guarantee all of the products we sell on  
the hundreds of different brands of computers available today. If you have questions about  
compatibility, we recommend and encourage you to contact the third-party software and  
peripheral product manufacturer or publisher directly.  
Dell-Branded Peripheral Products  
Dell does provide a limited warranty for new Dell-branded peripheral products (products  
for which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking  
stations, and projectors. To determine which limited warranty applies to the product you  
purchased, see the Dell packing slip or invoice and/or the product documentation that  
accompanied your product. Descriptions of Dell's limited warranties are described in  
preceding sections.  
Return Policy  
If you are an end-user customer who bought Dell Software and Peripherals products directly  
from a Dell company, you may return Dell Software and Peripherals products that are in  
as-new condition to Dell up to 30 days from the date on the packing slip or invoice for a  
refund of the product purchase price if already paid. This refund will not include any  
shipping and handling charges shown on your packing slip or invoice; you are responsible for  
those.  
Appendix  
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To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a  
Credit Return Authorization Number. You must ship the Dell Software and Peripherals  
products back to Dell in their original manufacturer's packaging (which must be in as-new  
condition), prepay shipping charges, and insure the shipment or accept the risk of loss or  
damage during shipment.  
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To qualify for refund or replacement, returned products must be in as-new condition,  
software products must be unopened, and all of the manuals, floppy disk(s), CD(s), power  
cables, and other items included with a product must be returned with it.  
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1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean  
Only)  
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Guarantee  
Dell Computer Corporation ("Dell") warrants to the end user in accordance with the  
following provisions that its branded hardware products, purchased by the end user from a  
Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be  
free from defects in materials, workmanship, and design affecting normal use, for a period  
of 1 year from the original purchase date. Products for which proper claims are made will, at  
Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts removed from  
repaired products. Dell uses new and reconditioned parts made by various manufacturers in  
performing repairs and building replacement products.  
Exclusions  
This Guarantee does not apply to defects resulting from: improper or inadequate  
installation, use, or maintenance; actions or modifications by unauthorized third parties or  
the end user; accidental or willful damage; or normal wear and tear.  
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Making a Claim  
Claims must be made in Latin America or the Caribbean by contacting the Dell point of  
sale within the guarantee period. The end user must always supply proof of purchase,  
indicating name and address of the seller, date of purchase, model and serial number, name  
and address of the customer, and details of symptoms and configuration at the time of  
malfunction, including peripherals and software used. Otherwise, Dell may refuse the  
guarantee claim. Upon diagnosis of a warranted defect, Dell will make arrangements and  
pay for ground freight and insurance to and from Dell’s repair/replacement center. The end  
user must ensure that the defective product is available for collection properly packed in  
original or equally protective packaging together with the details listed above and the return  
number provided to the end user by Dell.  
Limitation and Statutory Rights  
Dell makes no other warranty, guarantee or like statement other than as explicitly stated  
above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest  
extent permitted by law. In the absence of applicable legislation, this Guarantee will be the  
end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor  
any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or  
consequential loss arising from negligence, breach of contract, or howsoever.  
This Guarantee does not impair or affect mandatory statutory rights of the end user  
against and/or any rights resulting from other contracts concluded by the end user with  
Dell and/or any other seller.  
Dell World Trade LP  
One Dell Way, Round Rock, TX 78682, USA  
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)  
Avenida Industrial Belgraf, 400  
92990-000 - Eldorado do Sul – RS - Brasil  
Dell Computer de Chile Ltda  
Coyancura 2283, Piso 3- Of.302,  
Providencia, Santiago - Chile  
Dell Computer de Colombia Corporation  
Carrera 7 #115-33 Oficina 603  
Bogota, Colombia  
Appendix  
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Dell Computer de Mexico SA de CV  
Paseo de la Reforma 2620 - 11° Piso  
Col. Lomas Altas  
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Dell Inc. Ink and Toner Cartridges Limited  
Warranties  
The following sections describe the limited warranty for ink and toner cartridges for the U.S., Canada, and Latin  
America. Refer to the appropriate limited warranty accordingly.  
Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only)  
Dell Inc. warrants to the original purchaser of genuine Dell-branded toner cartridges that they will be free from  
defects in material and workmanship for the life of the cartridge and that for genuine Dell-branded ink cartridges  
they will be free from defects in material and workmanship for two years beginning on the date of invoice. If this  
product proves defective in either material or workmanship, it will be replaced without charge during the limited  
warranty period if returned to Dell. You must first call our toll-free number to get your return authorization. In the  
U.S., call 1-800-822-8965; in Canada, call 1-800-387-5757. If we are not able to replace the product because it has  
been discontinued or is not available, we will either replace it with a comparable product or reimburse you for the  
cartridge purchase cost, at Dell’s sole option. This limited warranty does not apply to ink or toner cartridges that  
have been refilled or improperly stored or due to problems resulting from misuse, abuse, accident, neglect,  
mishandling, incorrect environments, or wear from ordinary use.  
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS  
WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL’S  
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO  
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. FOR CANADIAN CUSTOMERS,  
EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL  
DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR  
OTHERWISE, FOR THE PRODUCT. FOR U.S. CUSTOMERS, ALL EXPRESS AND IMPLIED  
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES  
AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE  
LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO WARRANTIES, WHETHER  
EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME  
STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED  
WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR  
CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY COVERAGE  
TERMINATES IF YOU SELL OR OTHERWISE TRANSFER THIS PRODUCT TO ANOTHER PARTY.  
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED  
WARRANTY OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES,  
INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU  
FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST  
SOFTWARE. DELL’S LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE  
PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH  
DELL IS RESPONSIBLE.  
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL,  
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR  
EXCLUSION MAY NOT APPLY TO YOU.  
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Ink and Toner Cartridges Limited Warranty (Latin America Only)  
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Dell Inc. warrants to the original purchaser of genuine Dell-branded toner cartridges that the cartridges will be free  
from defects resulting from material or manufacturing process for the life of the cartridge. For the original  
purchaser of genuine Dell-branded ink cartridges, Dell warrants that the cartridges will be free from defects  
resulting from material or manufacturing process for one year beginning from the date of delivery.  
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If this product presents defects resulting from either material or manufacturing process, it will be replaced without  
charge during the limited warranty period if returned to Dell.  
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In order to obtain the necessary information to enable the replacement, call the appropriate toll-free number. In  
Mexico, call 001-877-533-6230; in Puerto Rico, call 1-877-839-5123. In cases in which either the production of the  
cartridge has been discontinued or the cartridge is not available, Dell reserves the right, at its sole discretion, to  
choose between replacing it by a similar product or reimbursing you for the purchase cost.  
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This limited warranty does not apply to ink or toner cartridges that have been refilled or to defects resulting from  
misuse, abuse, accident, negligence, mishandling, improper storage or exposure to inappropriate environments.  
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Dell’s liability for the malfunction or defect of hardware after the period of the legal warranty (and specifically the  
period of the legal warranty of defective products stated in the consumer protections rules), is limited to either the  
substitution of the product or the reimbursement as stated above. This warranty coverage terminates if you sell or  
otherwise transfer this product to a third party.  
Dell does not accept any additional liability for patrimonial, emotional or any other kind of damage caused to the  
consumer and/or to a third party, which exceeds the established liability either in this limited warranty or in legal  
rules that may apply.  
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Dell Software License Agreement  
This is a legal agreement between you, the user, and Dell Products, L.P ("Dell"). This  
agreement covers all software that is distributed with the Dell product, for which there is no  
separate license agreement between you and the manufacturer or owner of the software  
(collectively the "Software"). By opening or breaking the seal on the Software packet(s),  
installing or downloading the Software, or using the Software that has been preloaded or is  
embedded in your computer, you agree to be bound by the terms of this agreement. If you  
do not agree to these terms, promptly return all Software items (disks, written materials,  
and packaging) and delete any preloaded or embedded Software.  
You may use one copy of the Software on only one computer at a time. If you have multiple  
licenses for the Software, you may use as many copies at any time as you have licenses.  
"Use" means loading the Software in temporary memory or permanent storage on the  
computer. Installation on a network server solely for distribution to other computers is not  
"use" if (but only if) you have a separate license for each computer to which the Software is  
distributed. You must ensure that the number of persons using the Software installed on a  
network server does not exceed the number of licenses that you have. If the number of users  
of Software installed on a network server will exceed the number of licenses, you must  
purchase additional licenses until the number of licenses equals the number of users before  
allowing additional users to use the Software. If you are a commercial customer of Dell or a  
Dell affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an  
audit of your use of the Software during normal business hours, you agree to cooperate with  
Dell in such audit, and you agree to provide Dell with all records reasonably related to your  
use of the Software. The audit will be limited to verification of your compliance with the  
terms of this agreement.  
The Software is protected by United States copyright laws and international treaties. You  
may make one copy of the Software solely for backup or archival purposes or transfer it to a  
single hard disk provided you keep the original solely for backup or archival purposes. You  
may not rent or lease the Software or copy the written materials accompanying the  
Software, but you may transfer the Software and all accompanying materials on a  
permanent basis if you retain no copies and the recipient agrees to the terms hereof. Any  
transfer must include the most recent update and all prior versions. You may not reverse  
engineer, decompile or disassemble the Software. If the package accompanying your  
computer contains compact discs, 3.5" and/or 5.25" disks, you may use only the disks  
appropriate for your computer. You may not use the disks on another computer or network,  
or loan, rent, lease, or transfer them to another user except as permitted by this agreement.  
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Limited Warranty  
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Dell warrants that the Software disks will be free from defects in materials and  
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workmanship under normal use for ninety (90) days from the date you receive them. This  
warranty is limited to you and is not transferable. Any implied warranties are limited to  
ninety (90) days from the date you receive the Software. Some jurisdictions do not allow  
limits on the duration of an implied warranty, so this limitation may not apply to you. The  
entire liability of Dell and its suppliers, and your exclusive remedy, shall be (a) return of the  
price paid for the Software or (b) replacement of any disk not meeting this warranty that is  
sent with a return authorization number to Dell, at your cost and risk. This limited warranty  
is void if any disk damage has resulted from accident, abuse, misapplication, or service or  
modification by someone other than Dell. Any replacement disk is warranted for the  
remaining original warranty period or thirty (30) days, whichever is longer.  
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Dell does NOT warrant that the functions of the Software will meet your requirements or  
that operation of the Software will be uninterrupted or error free. You assume responsibility  
for selecting the Software to achieve your intended results and for the use and results  
obtained from the Software.  
DELL, ON BEHALF OF ITSELF AND ITS SUPPLIERS, DISCLAIMS ALL OTHER  
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,  
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A  
PARTICULAR PURPOSE, FOR THE SOFTWARE AND ALL ACCOMPANYING  
WRITTEN MATERIALS. This limited warranty gives you specific legal rights; you may  
have others, which vary from jurisdiction to jurisdiction.  
IN NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES  
WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF  
BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS  
INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF USE OR  
INABILITY TO USE THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF  
SUCH DAMAGES. Because some jurisdictions do not allow an exclusion or limitation of  
liability for consequential or incidental damages, the above limitation may not apply to you.  
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U.S. Government Restricted Rights  
The software and documentation are "commercial items" as that term is defined at 48  
C.F.R. 2.101, consisting of "commercial computer software" and "commercial computer  
software documentation" as such terms are used in 48 C.F.R. 12.212. Consistent with 48  
C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end  
users acquire the software and documentation with only those rights set forth herein.  
Contractor/manufacturer is Dell Products, L.P., One Dell Way, Round Rock, Texas 78682.  
General  
This license is effective until terminated. It will terminate upon the conditions set forth  
above or if you fail to comply with any of its terms. Upon termination, you agree that the  
Software and accompanying materials, and all copies thereof, will be destroyed. This  
agreement is governed by the laws of the State of Texas. Each provision of this agreement is  
severable. If a provision is found to be unenforceable, this finding does not affect the  
enforceability of the remaining provisions, terms, or conditions of this agreement. This  
agreement is binding on successors and assigns. Dell agrees and you agree to waive, to the  
maximum extent permitted by law, any right to a jury trial with respect to the Software or  
this agreement. Because this waiver may not be effective in some jurisdictions, this waiver  
may not apply to you. You acknowledge that you have read this agreement, that you  
understand it, that you agree to be bound by its terms, and that this is the complete and  
exclusive statement of the agreement between you and Dell regarding the Software.  
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Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or  
conducted along power or signal leads, that endangers the functioning of a radio navigation  
or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed  
radio communications service. Radio communications services include but are not limited  
to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control,  
pager, and Personal Communication Services (PCS). These licensed services, along with  
unintentional radiators such as digital devices, contribute to the electromagnetic  
environment.  
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Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to  
function properly together in the electronic environment. While this device has been  
designed and determined to be compliant with regulatory agency limits for EMI, there is no  
guarantee that interference will not occur in a particular installation. If this equipment does  
cause interference with radio communications services, which can be determined by  
turning the equipment off and on, you are encouraged to try to correct the interference by  
one or more of the following measures:  
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Reorient the receiving antenna.  
Relocate the device with respect to the receiver.  
Move the device away from the receiver.  
Plug the device into a different outlet so that the device and the receiver are on  
different branch circuits.  
If necessary, consult a Dell Technical Support representative or an experienced  
radio/television technician for additional suggestions.  
For additional regulatory information, see the User’s Guide on your CD.  
NOM Information (Mexico Only)  
The following information is provided on the device(s) described in this document in  
compliance with the requirements of the official Mexican standards (NOM):  
Exporter:  
Dell Inc.  
One Dell Way  
Round Rock, TX 78682  
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Importer:  
Ship to:  
Dell Computer de México, S.A. de C.V.  
Paseo de la Reforma 2620 - 11° Piso  
Col. Lomas Altas  
11950 México, D.F.  
Dell Computer de México, S.A. de C.V.  
al Cuidado de Kuehne & Nagel de México S. de  
R.L.  
Avenida Soles No. 55  
Col. Peñon de los Baños  
15520 México, D.F.  
Model number:  
Supply voltage:  
Frequency:  
922  
100/240 VAC  
50/60 Hz  
1.0 A  
Current consumption:  
Output voltage:  
Output current:  
30 VDC  
0.5 A  
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Index  
copying  
operator panel, 26  
software, 27  
Blinking Power button, 57  
Data error, 58  
Ink Low Alert, 57  
Paper feed, 58  
A
aligning ink cartridges, 47  
Paper jam, 57  
B
Paper tray empty, 58  
Print carrier, 58  
Printhead, 58  
Reserve tank, 57  
Scan carrier, 58  
System control, 58  
D
Black Copy button, 16  
borderless printing, 25  
Dell  
contacting, 63  
buttons, operator panel  
Black Copy, 16  
Cancel, 16  
Dell All-In-One Center  
accessing, 39  
Copy section, 39  
Creative Tasks section, 40  
Preview section, 40  
Scan section, 39  
error messages  
Ink Low, 57  
Paper jam, 57  
Paper Out, 58  
Color Copy, 15  
down arrow, 16  
Power, 16  
Scan, 15  
up arrow, 16  
using, 39  
error messages and flashing  
lights, 57  
Dell Picture Studio v2.0  
using, 41  
Dell Printer Solution Center  
accessing, 38  
using, 38  
C
F
Cancel button, 16  
faxing, 33  
cards  
loading, 20  
E
cartridges, ink  
aligning, 47  
replacing, 44  
G
e-mail  
glossy paper  
loading, 20  
document, 32  
scanned image, 32  
cleaning  
greeting cards  
loading, 20  
ink cartridge nozzles, 48  
envelopes  
loading, 20  
Color Copy button, 15  
copies, 26  
error message  
Index  
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Q
index cards  
loading, 20  
nozzles, ink cartridge  
cleaning, 48  
Quality/Copies tab, 41  
ink cartridges  
aligning, 47  
cleaning, 48  
replacing, 44  
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safety information, 9  
Scan button, 15  
operator panel  
copying with, 26  
using, 15  
Ink Low message, 57  
software  
iron-on transfers  
loading, 20  
Dell All-In-One Center, 39  
Dell Printer Solution  
Center, 38  
Print Properties, 40  
understanding, 38  
P
paper exit tray, 12  
Paper jam message, 57  
Paper out message, 58  
Paper Setup tab, 41  
L
specialty media  
cards, 20  
loading  
cards, 20  
envelopes, 20  
glossy, 20  
envelopes, 20  
greeting cards, 20  
index cards, 20  
iron-on transfers, 20  
photo cards, 20  
photo paper, 20  
postcards, 20  
paper type sensor, 17  
turning off, 17  
greeting cards, 20  
index cards, 20  
iron-on transfers, 20  
photo cards, 20  
photo paper, 20  
postcards, 20  
photo cards  
loading, 20  
photo paper  
loading, 20  
transparencies, 21  
transparencies, 21  
photos  
support  
printing, 24  
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contacting Dell, 63  
postcards  
loading, 20  
messages, error  
Ink Low, 57  
Paper feed, 58  
Paper jam, 57  
Paper out, 58  
Print carrier, 58  
Printhead, 58  
Scan carrier, 58  
System control, 58  
Print Layout tab, 41  
T
Print Properties  
accessing, 40  
troubleshooting  
ink low message, 57  
out of paper, 57  
Paper Setup tab, 41  
Print Layout tab, 41  
Quality/Copies tab, 41  
paper out message, 58  
problems  
drives, 52  
multiple copies, 41  
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warranty, 82  
Index  
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