243606-371
My Presario - Getting Started
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Notice
© 2001 Compaq Computer Corporation
COMPAQ and the Compaq logo Registered in U.S. Patent and Trademark Office.
Microsoft and Windows are trademarks of Microsoft Corporation.
All other product names mentioned herein may be trademarks or registered trademarks of their respective
companies.
Compaq shall not be liable for technical or editorial errors or omissions contained herein. The
information in this document is subject to change without notice.
The information in this publication is subject to change without notice and is provided "AS IS"
WITHOUT WARRANTY OF ANY KIND. THE ENTIRE RISK ARISING OUT OF THE USE OF
THIS INFORMATION REMAINS WITH RECIPIENT. IN NO EVENT SHALL COMPAQ BE LIABLE
FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR OTHER DAM-
AGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSI-
NESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION), EVEN IF
COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING
SHALL APPLY REGARDLESS OF THE NEGLIGENCE OR OTHER FAULT OF EITHER PARTY
AND REGARDLESS OF WHETHER SUCH LIABILITY SOUNDS IN CONTRACT, NEGLIGENCE,
TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY, AND NOTWITHSTANDING ANY
FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
The limited warranties for Compaq products are exclusively set forth in the documentation accompanying
such products. Nothing herein should be construed as constituting a further or additional warranty.
Compaq Presario
First Edition (June 2001)
Part Number 243606-371
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Chapter 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
What’s in Back? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Keyboard Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Getting to Know the Standard
Keyboard Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
MY PRESARIO—GETTING STARTED
CONTENTS i
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Removing a Disc from a Drive . . . . . . . . . . . . . . . . . . . . . 2-15
Playing an Audio CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Playing a DVD-ROM Movie . . . . . . . . . . . . . . . . . . . . . . . . 2-16
ii CONTENTS
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Removing a Disk from the Zip Drive . . . . . . . . . . . . . . . 2-18
Basic Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Content Advisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Reading Your Outlook Express
E-mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Restricting Internet Content . . . . . . . . . . . . . . . . . . . . . . .3-9
MY PRESARIO—GETTING STARTED
CONTENTS iii
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Playing Preinstalled Games on Your Computer . . . . . .4-4
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Installing Software from a CD, DVD, or Diskette . . . . . 4-5
Installing Software Downloaded from the Internet . .4-6
Chapter 5 Need Some Help? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Entering BIOS (CMOS) Setup . . . . . . . . . . . . . . . . . . . . . . . . 5-2
QuickRestore CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Using the QuickRestore CD . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Compaq Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
CD-ROM, CD-RW, or DVD-ROM . . . . . . . . . . . . . . . . . . . . .5-6
Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Display (Monitor) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9
Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Glossary
Index
iv CONTENTS
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1
Introduction
computer users. Once your computer is set-up and connected to
Where Can I Find
Information?, 1-4
Safety, 1-5
How Do I Find
Information on the
CD-ROM?, 1-6
This guide is designed to help you:
➜ Get acquainted with computer features you’ll want to try
during the first few days or weeks.
➜ Keep your computer running smoothly with the tools on your
computer.
➜ Solve problems if they occur.
MY PRESARIO—GETTING STARTED
INTRODUCTION 1-1
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Who Should Read This Guide?
Using My Presario—Getting Started
This easy-to-scan guide helps you find the information you
want as quickly as possible. The page layout allows you to see,
at a glance, how the information is organised.
Who Should
Read This
Guide?
This guide is designed for
both beginners and
experienced computer
users.You can read from
cover to cover to learn basic
information about your
computer or scan the guide
for information on a
specific topic.
The Glossary, in the back of
this guide, has brief
definitions of computer
terms in everyday language.
The electronic Glossary on
the My Presario—Learning
More CD has even more
terms.
This chapter shows you
how to use this guide and
directs you to other sources
of information.
The first column lists major topics. It explains what the topic is
and why it is important to you. This column also lists important
warnings and useful tips, and it directs you to additional
reference materials.
The second column explains how to perform a procedure. It
contains step-by-step instructions.
The third column uses graphics to help you visualise the task
and to validate what you are doing, as you do it. Detailed
graphics may span both columns.
1-2 INTRODUCTION
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Symbols and Graphics Used
Symbols and
The following words and symbols have special meaning in this
guide and the CD documentation:
Graphics Used
Failure to follow directions
Warnings and cautions are
displayed to protect you
from injury, your equipment
from damage, and your files
from data loss.
may result in bodily harm or
loss of life.
Warning
Understanding the background
or concept may help you solve
a problem.
Did you know ...
Tip
Helpful hints make using your
computer easier and faster.
Another document or another
page in this document has
related information.
See also ...
ꢀ
Caution: Failure to follow directions may result in damage to
equipment or loss of data.
Computer Illustrations and Features
The computer illustrations shown and the features described in
this guide may differ slightly from your Compaq Presario
Internet PC.
MY PRESARIO—GETTING STARTED
INTRODUCTION 1-3
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Where Can Find Information?
I
Warranty Certificate
Where Can
I Find
The warranty details Compaq’s commitment to repair or replace
parts during the warranty period, and it lists important Compaq
telephone numbers. In the event of a mechanical problem,
contact Compaq, not the retailer that sold you the computer.
Information?
Information is available in
several forms: printed
documents, electronic
documents on the CD that
came with your computer,
and the Compaq Web site.
Use this guide as your first
point of reference, and then
refer to the following
Keep the warranty in a safe place for future reference.
Replacing Parts
The Easy Access design of your Internet PC allows you to
access internal components: in most cases, without using any
tools.
My Presario—Learning More CD describes procedures for
upgrading and replacing computer components. If you
experience a problem and you are unable to resolve the issue
after referring to this guide and the My Presario—Learning
More CD, contact Technical Support. If a replacement part is
needed, the technician will send the replacement part, along
with illustrated instructions for removing the factory-installed
part and replacing it.
documents:
➜ Quick Set-Up poster
➜ Warranty Certificate
➜ My Presario—Learning
More CD
➜ Getting Started:
Upgrading Your Computer
Microsoft Windows
manual
Expand your Presario performance with upgrades like memory
and additional peripherals, such as digital cameras and printers.
To learn more, visit the online store at:
l
Did you know ...
The Compaq Web site is
available worldwide. As you
explore the Internet, go to
the following address for
information about products,
services, and “cool” activities:
1-4 INTRODUCTION
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Safety
Safety and Comfort
My Presario—Learning More CD contains Safety and Comfort
Safety
Your computer is an
electrical device. Treat it
with care to avoid personal
injury and damage to the
equipment.
information on how to:
➜ Set up your work area for maximum comfort.
➜ Practice good posture, hand position, work habits, and
health habits while using your computer.
➜ Use a grounding plug to prevent electrical shorts, shocks, or
Warning
fires.
To reduce the risk of electric
shock and damage to the
equipment, read the Safety and
Comfort guide on the My
Presario—Learning More CD
before performing any
➜ Use a surge protector to regulate the flow of electricity to the
computer, modem, and all peripherals, such as a printer,
speakers, and monitor.
➜ Become static-free before removing the side panel.
procedures involving the
internal components of your
computer.
Did you know ...
During an electrical storm,
disconnect your computer (and
all peripherals) from the
power source. After shutting
down your computer, turn off
the power button on the surge
protector(s).
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How Do I Find Information on the CD-ROM?
Using My Presario—Learning More CD
1. Choose the topic or manual you
want to learn more about by
clicking 2 times.
How Do I Find
Information on
the CD-ROM?
The My Presario—Learning
More CD has information
on the following topics:
2. The screen displays the file
hierarchy in the navigation
panel on the left 1and the
contents on the right 2.
➜ Advanced features of
your computer
Note: Click the Plus + sign 3
next to a topic in the left panel to
display subtopics.
➜ Solving computer
problems
3. Click the topic you want to
view. The screen displays
the topic you selected.
➜ Safety and comfort
➜ Compaq service and
support
Note: If necessary, use the scroll
bar 4to view all of the page.
➜ Upgrading your
computer
4. To view additional topics,
click topics from the
➜ Government regulatory
information
navigation panel 1.
Note: You can click the Show/
Hide Navigation Pane 5button
to close the navigation panel and
enlarge the contents panel.
Did you know ...
Electronic documents often
have hyperlinks to help you
find information quickly. When
you pass the cursor over a
hyperlink, a small hand S is
displayed. When you click a
hyperlink, it jumps to the
referenced page. Hyperlinks
are represented by navigation
buttons, coloured text, and
images.
5. When you finish, click the
word exit (a hyperlink) in
the lower right corner of the
screen or click the Close ∫
button in the upper right
corner of the screen (on the
title bar).
Note: You can print individual pages from
the CD or the entire set of documents. You
can also print pages from a Web site.
1-6 INTRODUCTION
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Using Your
Computer
2
In this chapter, you learn about the following exciting,
easy-to-use features of your computer:
2-2
front and back of your computer.
➜ Keyboard—Become
familiar with the keyboard
and all its capabilities,
Scroll Mouse, 2-10
easy it is to use the scroll
DVD-ROM, and Zip Drives,
2-13
➜ Speakers—Enjoy the experience of high-quality sound with
your computer.
➜ Hard Drive, CD-ROM, and DVD-ROM Drives—Use the
various drives to listen to your favourite CDs or to watch
movies.
Internet Video Camera,
2-19
➜ Internet Video Camera—Understand the many capabilities
of an Internet video camera.
Note: Illustrations and features shown may differ slightly from your
Computer.
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Your Computer at Glance
a
What’s in Front?
Your Computer
at a Glance
Before you begin, you’ll
want to become familiar
with the components of
your Compaq Presario.
1 CD-ROM, CD-RW, or
DVD-ROM drive
2 Disk drive
3 Power button
Tip
Some components have
color-coded connectors that
match the ports on the back of
your computer.
What’s in Back?
1 Modem port for connecting to a
phone link
2 Microphone port
3 Audio speaker ports
4 Monitor port
5 Parallel port for connecting a
peripheral device, such as a
printer
6 Serial port for connecting a
serial peripheral device
7 USB ports for connecting an
Internet keyboard or other USB
devices
8 PS/2 mouse port; PS/2
keyboard port
9 Power port
Note: Connectors may vary by model.
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Keyboard Basics
Getting to Know the Standard
Keyboard
Basics
The standard keys perform
the following functions:
Keyboard Keys
Some keys have special functions when used alone or combined
with other keys. These functions vary depending on the program
you are using.
➜ Main keys are the
typewriter-style keys.
➜ Function keys are the
F1 through F12 keys.
Two of these keys are
active even without a
program running. F1
allows you to get help
on Windows-related
topics. F3 allows you to
search for files or
folders.
➜ Arrow keys can be
used for games and to
navigate in a document
or Web site. These keys
allow you to move left,
right, up, and down,
using the keyboard
Main keys
Arrow keys
1
2
3
4
Function keys
Numeric keys
Note: Style of keyboard may vary.
instead of the mouse.
➜ Numeric keys work
like a calculator keypad.
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Keyboard Buttons
The keyboard buttons are shown in the following illustration.
They are discussed in detail on the following pages.
Keyboard
Buttons
The keyboard buttons make
it easier and faster to get on
the Internet, use your
favourite software, or listen
to your favourite CD. You
might even want to watch a
movie or send an e-mail.
CD/DVD Control Buttons
Internet Zone Buttons
Volume/Mute Buttons
Sleep Button
1
2
3
4
5
6
7
Quick Launch Help Button
LED Status Lights
Quick Launch My Program
Button
Using CD/DVD Control Buttons
The CD/DVD control
buttons provide a quick and
easy way to play a CD or a
DVD movie at the touch of
a button.
Many CDs begin playing
automatically when
inserted into the drive.
Refer to Playing an Audio
CD in this chapter to play a
CD.
Play/Pause starts or stops
a CD or DVD temporarily.
Stop ends the CD or DVD play,
rewind, and fast forward
functions.
1
2
4
5
Rewind/Previous Track
Eject/Load ejects or loads the
skips to the previous track.
CD or DVD.
See also ...
Fast Forward/Next Track
skips to the next track.
Refer to Adjusting the Volume 3
in this chapter to adjust the
volume when playing a CD or
a DVD.
Note: Buttons may vary by model.
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Using Internet Zone Buttons
With the press of a
keyboard button, you
can get on the Internet
fast, read your e-mail, or
check out the latest in
entertainment.
Depending on which
Internet Service Provider
(ISP) you have, the default
options provided by the
Internet Zone buttons may
vary.
Note: Button functions may vary by model and by region.
No.
Description
Search accesses a Web site that helps you locate news and
information on the Internet. Search for topics including news and
information, shopping, images, music, and video.
1
Did you know ...
Until you set up your Internet
Service Provider (ISP), each
Internet button takes you to a
window that guides you
through the ISP set-up
process.
Activity launches your favourite Internet Zone activity. The default
brings you to your Community centre, a vibrant online community
experience with chat sessions, discussion boards, clubs, home
pages, photo albums, and more.
2
E-mail provides one-touch access for sending and reading your
e-mail.
3
4
Instant Internet provides your daily start point to the Internet. It
connects you to a Web page filled with local weather, news, sports
and financial information.
My Presario is your instant connection to Compaq for getting the
most out of your computer and the Internet. Learn about the top
Internet Zones or adventure into your favourite Activity centres to
get creative using the Web.
5
Retail Central provides an instant connection to your computer
store and a variety of leading consumer companies.
6
7
Entertainment is your online scoop on the world of entertainment
featuring music downloads, streaming video, Web casts,
entertainment news, and reviews.
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Using Quick Launch Web Buttons
You can access your
favourite program,
Web site, or document by
pressing the Quick Launch
Web buttons. These are the
Help G and My
Program D buttons.
See also ...
No.
Description
Refer to “Preventive
Maintenance” on the My
Presario—Learning More CD
for additional information on
service and support.
Help takes you to service and support information on the Windows
desktop.
1
My Program can be programed to launch your favourite software,
Web site, or document.
2
.
Note: Buttons and their function may vary by model and region.
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.
Assigning the My Program Button
1. Press the My Program D button 1.
The Compaq Easy Access Button
Settings dialog box is displayed.
After you assign the
My Program D button
settings, pressing the button
automatically opens your
selected software, Web site,
or document.
2. Select Launch a new program or
Launch a new website, then click
Next.
3. If you selected Launch a new
See also ...
program, select either Programs or Documents, then
choose the program or document you want to assign to the
My Program D button.
Instructions for reassigning
this button are found on the
My Presario—Learning More
CD.
4. If you selected Launch a new website, choose the website
you want to assign to the My Program D button.
5. Click OK to verify your selection.
6. Click OK.
The Volume Control
buttons allow you to
control the volume of your
computer. Or, if you want
silence, press the Mute a
button. It’s that simple!
Adjusting the Volume
When listening to or viewing a CD
or DVD, use the following buttons
on your keyboard to adjust the
volume as needed:
➜ Press the minus ‘button 1
Tip
to decrease the volume.
You can also adjust the volume
by clicking the Speaker ÷
icon located in the system tray
at the bottom-right corner of
the Windows taskbar.
➜ Press the plus ’button 2
to increase the volume.
➜ Press the mute abutton 3to
turn off the sound.
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Putting Your Computer to Sleep
Press the Sleep E button 1on the keyboard and your computer
goes to sleep. Or, your computer will go to sleep automatically if
no activity occurs within 20 minutes.
If you’re going to be away
from your computer but
want to leave the power on,
you can let your computer
go to sleep. This process
allows you to run
Waking Your Computer
Press the Sleep E button 1
on the keyboard and your
computer wakes up.
programmes while your
computer goes into a
low-power state, which
saves energy. However,
some software—such as
DVD software actively
playing a DVD— may
prevent the system from
going to sleep.
Tip
You can wake your computer
by moving the mouse, by
clicking a mouse button, or
by pressing any of the
keyboard buttons.
Did you know ...
You can change the amount of
time that passes before your
computer goes to sleep. See
the My Presario—Learning
More CD for instructions.
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Understanding the System Status Lights
The system status lights are shown in the following illustration,
The system lights on the
keyboard provide a quick
status of your computer and
keyboard settings.
and the function of each light is explained.
Tip
No.
Description
E-mail indicates when you have e-mail waiting to be read.
1
Post Office Protocol (POP) is
a commonly used messaging
protocol. The most widely
used implementation of this
protocol is POP3. POP3 is a
retrieval protocol, used to
retrieve mail messages from a
POP server. E-mail messages
received by the POP server
are delivered to a server
Note: This light only works with POP3 Internet services. The light
does not work with proprietary Internet services such as AOL.
Sleep indicates the computer is in the sleep mode.
2
3
Num Lock indicates that you can use the numeric key pad to type
numbers.
Caps lock indicates all text typed will appear as capitalised letters.
4
5
Scroll lock indicates when the scroll-lock function is engaged,
allowing you to scroll through a document without moving the
cursor.
mailbox and messages reside
there until you retrieve them.
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Scroll Mouse
Making Screen Selections
Click by pressing and releasing the
left mouse button quickly one time.
You will hear a single clicking
sound.
Scroll Mouse
Your computer comes with
a scroll mouse. The scroll
mouse directs a cursor on
the Windows desktop. You
use the mouse to move
quickly and easily through
a document or Web site.
Instead of using the scroll
bar to display pages, move
the scroll wheel on your
mouse forward or
backward through a
document or Web site to
save time.
Accessing Software and Files
Double-click by pressing and
releasing the left mouse button
twice, quickly.
Scrolling
Click by pressing and holding
down the left mouse button
with the cursor positioned on a
scroll bar.
Tip
Click and hold down on the
scroll handle (the box in a scroll
bar area) to position text. Or
single-click the arrow buttons
to move up or down one line at
time.
Some mouse functions may not
work with all software.
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Autoscrolling
1. Open a program and press the
scroll wheel to begin
autoscrolling.
AutoScroll allows you to
move forward and
backward through a
document without having
to move the mouse or
mouse wheel continuously.
2. Move the mouse once in the
direction you want to scroll
(vertically, horizontally, or
diagonally). The farther you
move the cursor from the
starting point, the faster the
scrolling.
Did you know ...
The scroll mouse can be
customised for a left-handed
user from the Mouse
Properties dialog box. (Open
the Control Panel and
3. To stop autoscrolling, press a
mouse button.
right-click the mouse icon.)
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Speakers
Turning on the Speakers
Speakers
(available on select models)
To turn the speakers on or off,
press the Power button on the
right side of the speaker. You can
adjust the volume after the button
pops out.
Speaker options depend on
which model you purchase.
However, the JBL Platinum
Series are the standard
speakers that come with
most new Compaq Presario
monitors. You can use the
speakers freestanding or
mount them to the side of
the monitor. For more
No.
Description
information, see the
documentation that came
with the speakers.
Power Button—conveniently allows a quick power down when
not in use, or mutes the sound. Simply push the button so that it
pops out. Turn it to adjust the sound. The light indicates when the
power is on.
1
To set up the speakers,
follow the directions on the
monitor Quick Set-Up
poster. If you purchased
speakers separately, follow
the included instructions.
Headphone Jack—allows you to connect most stereo
headphones for your personal listening pleasure.
2
3
Audio-In Port—an advanced feature that lets you quickly connect
your favourite digital MP3 player or any portable audio device and
play audio directly through the speakers.
Note: The speakers receive power from the monitor, even when the monitor
power is off. This allows your portable music player to be played without
turning on your computer.
Did you know ...
You can plug a digital MP3
portable audio player into the
Audio In port on the right side
of the speaker (on JBL
Platinum Series speakers).
Other portable music players
include:
➜ CD players
➜ Cassette players
➜ AM/FM Stereo
These devices connect with a
stereo cable (3.5 mm/3.5 mm
plug) available at most
electronic stores and
computer retailers.
2-12 USING YOUR COMPUTER
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Diskette, Hard Drive, CD-ROM, CD-RW, DVD-ROM, and Zip Drives
Using the Diskette Drive
1. Hold a diskette with the
label facing up and the
arrow on the diskette
Diskette, Hard
Drive, CD-ROM,
CD-RW,
DVD-ROM, and
Zip Drives
pointing toward the drive;
then gently push the diskette
into the drive.
Your computer may have
one or more drives
2. To remove a diskette, press
the Eject button 1
depending on the model
you purchased:
on the diskette drive.
ꢀ
Caution: Wait until the
diskette-drive activity is
complete (the activity light
2stops glowing) before
removing a diskette. Removing
a diskette when the drive is
reading from or writing to the
diskette can damage the
diskette or the information
stored on it.
➜ Diskette drive
➜ Hard drive
➜ CD-ROM drive
➜ CD-RW drive
➜ DVD-ROM drive
➜ Zip drive
Each drive has different
size capacities for storing
information.
Note: Remove the diskette from the drive
prior to shutting down Microsoft Windows.
The diskette drive uses a
diskette to store files. Once
information is copied onto
a diskette, it remains there
until you delete or
Using the Hard Drive
The hard drive stores system files, software, and data files inside
your computer. When you install software, download files from
the Internet, receive e-mail and attachments, or create new files,
the computer saves them on your hard drive. The available
storage space is gradually used. To regain storage space, you can
delete files or programmes loaded on your computer, or save
them on external media such as diskettes, CD-R or CD-RW
discs.
overwrite it.
The other drives are
discussed on the following
pages.
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Inserting a CD into the CD-ROM, CD-RW, or
DVD-ROM Drive (number and style of drives vary by model)
The CD-ROM drive allows
you to read data from a CD
or listen to a music CD.
Note: Your computer must be turned on
before you can insert or remove a disc.
1. Press the Load/Eject ≤ 1
The CD-RW drive allows
you to read and write data
to a disc(s) for storage, and
allows you to listen to
button to open the drive.
music or read data CDs.
The DVD-ROM drive
allows you to view your
favourite movies, listen to
music, or read information
from CDs.
2. Carefully lift the disc from
the CD case by holding the
disc only by the edges to
avoid touching the surface.
If a CD doesn’t play, make
sure the drive is closed.
3. Place the disc, label side
facing up, into the round
area of the tray. If the
tray contains support tabs,
carefully slide the disc
under the tabs to position it
correctly in the tray.
4. Press the Load/Eject ≤ 1
button to close the drive.
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Removing a Disc from a Drive
1. PresstheLoad/Eject≤1
A CD-ROM drive reads
CDs, CD-R, and CD-RW
media. A DVD-ROM drive
reads all CD media, plus
DVD discs.
button to open the drive.
2. Carefully lift the CD or the
DVD from the drive.
3. Press the Load/Eject ≤
button on the front of the
drive to close the door.
When you have finished
listening to the CD, store
the disc in the storage
compartment on the front
of your computer or in its
protective case.
4. Store the disc in its protective case or in the storage
compartment on the front of the computer.
Playing an Audio CD
1. Insert a disc into the
CD-ROM or DVD-ROM drive
with the label face up.
See also ...
To adjust the volume, refer to
Adjusting the Volume in this
chapter.
2. If, after a few seconds, the disc
does not automatically start
playing, press the Play/Pause
®button on the keyboard.
Did you know ...
If the CD-ROM, CD-RW, or
DVD-ROM drive can’t play a
disc, check to be sure that the
disc is inserted with the label
face-up and properly seated in
the drive. The DVD-ROM
drive takes longer to begin
playback because it has to
determine the type of media
being played.
3. Perform the following tasks using your Internet keyboard as
needed:
➜
➜
Click the Pause Ãbutton to pause play.
Click the Forward ¨and Back ´buttons to skip
tracks.
➜
➜
Click the Stop button to stop playing the CD.
Press the Eject button on the drive to remove the disc.
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Playing a DVD-ROM Movie
1. For best performance, close all running programs before
inserting a DVD movie. Insert the DVD disc into the
DVD-ROM drive. Playback begins automatically.
You can only play a DVD
movie from a DVD-ROM
drive. When you are
finished watching a movie,
store the DVD in its
protective case.
2. If playback does not begin automatically, click the Start
button on the Windows taskbar.
3. Point to Programs, and then Compaq WinDVD .
4. Select DVD Player and then click the Play ©button
Tip
You can control the actions of
the DVD player (pause,
rewind, etc.) from the CD/
DVD control buttons on the
keyboard.
See also ...
Refer to Adjusting the Volume
in this chapter to adjust the
volume when playing a DVD.
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Creating Your Own CDs
CDs are created using the Adaptec Easy CD Creator (available
on select models). Various uses of the CD-RW drive are shown
below:
The CD-RW drive allows
you to create your own
CDs. You can buy two
types of media: CD-R and
CD-RW.
Note: Confirm that the Easy CD Creator software has been installed before
you begin creating CDs.
CD-R media can be played
on most of the newer CD
players, CD-ROM, and
DVD-ROM drives. CD-R
media can be written to
only once. However, you
can write to CD-RW media
using multiple recording
sessions until you Close out
the disc.
Media
Audio
Uses
Create personal music CDs with your favourite music
tracks and MP3/WMA files.
Data
Create a data CD to store data, such as files or folders
from the hard disk. This feature is useful for backing up
important files or sharing data with other people.
Direct CD
Write files directly to a CD-R/CD-RW just like you copy files
to a disk drive. Drag-and-drop files from one drive to
another in Microsoft Explorer without accessing Easy CD
Creator.
CD-RW media can be used
to make backups of your
personal CDs or hard disk.
These discs are reusable
and can be erased and
rewritten to numerous
times.
CD Copier
Create entire copy of a CD or a back up of data files.
Jewel Case
Creator
Make custom jewel case inserts and CD labels to indicate
the title and contents of a CD (labels are sold separately).
Note: There is an extensive online Help built into the software. To view online
Help you must load Adobe Acrobat Reader from the My Presario—Learning
More CD.
The Adaptec Easy CD
Creator software is
intuitive. When you place
the cursor over any of the
functions, a description of
the function is displayed.
See also ...
For more information about
using the CD-ROM, CD-RW,
or DVD-ROM drives, refer to
the My Presario—Learning
More CD.
MY PRESARIO—GETTING STARTED
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Inserting a Disk Into the Zip Drive
(available on select models)
The Zip drive makes
organising, copying,
storing, and transporting
large files easy. The Zip
drive uses a Zip disk, which
gives you more storage
space than a diskette. A Zip
disk offers extra space for
the following types of
tasks:
Note: Your computer must be turned on
before you can insert a Zip disk.
1. Hold the Zip disk, label-
side facing up, and gently
push the disk into the Zip
drive until you hear it snap
into place.
2. Right-click the Start
button, and select Explore.
➜ Storing files from the
3. Browse in Windows Explorer
to locate the Zip drive, which
shows the Zip drive n
icon.
Internet
➜ Backing up files from
the hard drive
4. Move or copy files to and from
the Zip drive as needed.
➜ Storing games
➜ Saving school or class
projects
➜ Saving family files and
Removing a Disk from the Zip Drive
budget records
1. Press the Disk Eject
➜ Creating a multimedia
library with image,
button 1to eject the disk.
sound, and video files
2. Store the Zip disk in its
protective case.
Note: If you leave a Zip disk in the
drive when you turn off your
computer, the disk will automatically
eject.
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Internet Video Camera
Using Logitech QuickCam Internet Video
Internet Video
Camera
Camera
(available on select models)
The Logitech QuickCam
Express Internet video
camera provides many
useful features:
The Logitech camera installs
within minutes. Refer to the
Logitech documentation packed
with the camera for detailed
operating instructions.
➜ Captures images at the
touch of a button
Note: Do NOT plug the camera into
your Internet PC until instructed to do
so during the QuickCam software
installation.
➜ Sends photo and video
e-mail as easily as text
➜ Allows video chatting
for a face-to-face
The camera software comes
with free access to the Logitech
Spotlife Web site which
includes 15MB of free Web
space for:
get-together with far
away friends and family
➜ Allows you to save,
print, or send a video
image over the Internet
with easy-to-use
➜ Video broadcasting live over
the Internet
software
➜ Chatting directly with
➜ Quickly creates a
viewers using text or audio
personal video
Visit the Spotlife Web site at www.compaq.com/go/spotlife
➜ Has one-click “Web
camming,” which lets
you put the special
events in your life
online
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2-20 USING YOUR COMPUTER
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Welcome to
3
be on the World Wide Web. It is
estimated that thousands of
new users will be joining you to
connect to the Internet for the
very first time!
Basic Concepts, 3-2
Web Searches, 3-4
E-mail, 3-5
In this chapter, you begin to
explore the endless possibilities
of the Internet—e-mail,
shopping, news, entertainment,
research, education, and much
more.
Content Advisor, 3-8
Welcome to the World Wide Web. You are about to enter a very
exciting new world!
MY PRESARIO—GETTING STARTED
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Basic Concepts
What Is the Internet?
Basic Concepts
Internet, Web, URL,
hyperlinks, cyberspace—
sound confusing?
The Internet is a network of
computers connected using
standard telephone lines. The
Internet is worldwide, like the
telephone system.
The Internet definitely has
its own terminology. Take a
few moments to understand
some basic concepts that
will help you start surfing
the Web.
The Internet stores and transmits
documents, pictures, music, and
movies provided by computer
users from all over the world.
When information on a particular
topic, or related topics, is gathered
in one location on the Internet,
that’s called a Web site.
To begin surfing, you need
to establish an Internet
Service Provider (ISP)
account.
What Is a Hyperlink?
Imagine you're reading a
newspaper. As you read page 1,
it says something like “For
more details, see page 3,
column 2.”
Hyperlinks in a Web site work
the same way. Use the mouse to
click a hyperlink and you can
move instantly from page to
page, Web site to Web site.
Linking files together is what
gives the Web its name, weaving
and connecting idea to idea, all
over the world.
3-2 WELCOME TO THE WEB
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Internet Connection
Connecting with AOL
Internet
If you have chosen AOL as your ISP and completed “Setting the
Internet Buttons to AOL,” press the Instant Internet ∆button to
access the AOL home page. Screen varies with version of AOL.
Connection
Web pages are viewed with
a Web browser, such as
Microsoft Internet Explorer .
A Web browser is a program
that lets you view and
explore information on the
Web.
Common features of a Web
browser include:
➜ Home page—your
starting point for
exploring the Web
➜ Bookmarks/
favourites—a list of
Internet addresses you
often visit
➜ History list—a list of
Web sites you have
visited
See also ...
The My Presario—Learning
More CD has more
information on Web browsers,
e-mail, and news reader
settings.
Note: AOL is available in selected
countries only.
MY PRESARIO—GETTING STARTED
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Web Searches
Searching the Web Using AOL
1. Complete the “Setting the Internet Buttons to AOL”
Web Searches
One way to find what
you’re looking for on the
Web is to use a search
engine—your personal
guide to the Web.
procedure.
2. Press the Search F button on the Internet keyboard.
The AOL search page is displayed.
A search engine takes
information that is scattered
on Web sites all around the
world and lists it for easy
viewing and printing.
Note: AOL is available in selected
countries only.
3. Enter a keyword in the Search box 1.
4. Click the Search! button 2. The search engine displays a list
of Web pages containing your keyword.
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E-mail
Setting Up Outlook Express E-mail
1. Press the Instant E-mail ƒ
button on the Internet
keyboard.
E-mail
E-mail (electronic mail) is
very similar to the mail the
postal carrier delivers to
your home or office—
except much faster.
2. Click the Send and Receive
button on the toolbar. A dialog
box requesting your password is
displayed.
You can send letters,
pictures, postcards—even
music and video clips—to
friends, family, and
3. Type a password.
4. Click Remember Password.
co-workers in an instant.
5. Click OK. You are now set up
Outlook Express is an
e-mail program that comes
with your computer. Other
e-mail programs include
AOL and Hotmail.
and ready to use e-mail.
Typing an E-mail Message
Regardless of the e-mail software you choose, creating an e-mail
message is like filling out a form. When typing an e-mail
message, you must complete the following:
Tip
If you receive an error
message saying that your
e-mail was undeliverable,
check the address,
punctuation, and spacing and
then try sending it again.
Feature
To:
Description
E-mail address of the recipient
Cc:
Person(s) receiving a copy of your message
Summary of your message in a few words
Content of your message
Subject:
Message:
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Understanding E-mail Addresses
Some ISPs allow you to pick an e-mail address, but others
To send and receive e-mail,
you need an e-mail address
so that your Internet
Service Provider (ISP) will
know where to “pick up”
and “deliver” mail.
require you to follow a set pattern:
➜ your name
➜ @
➜ ISP server name
ISP names can be longer and more complex, but basically
anything to the right of the @sign is the ISP server name and
anything to the left is the user name. For example:
See also ...
The My Presario—Learning
More CD has information on
finding e-mail addresses.
Did you know ...
E-mail extensions identify the
type of server where an
organisation resides. Some of
the most common e-mail
extensions and their
descriptions are as follows:
Extension
.org
Description
organisation
commercial
commercial
education
.com
.net
.edu
.gov
government
agencies
.mil
military
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Sending an E-mail Using Outlook Express
1. Press the Instant E-mail ƒ
button on the Internet
keyboard.
Now that you’ve connected
to an ISP, set up Outlook
Express, and have an
Internet address, it’s time to
write your first e-mail
message.
2. Click the New Mail
Message icon 1.
3. Type the recipient’s e-mail
address in the To box 2.
Tip
4. Type the subject of your
message in the Subject
box 3.
E-mail addresses are written
in a very specific way. Be sure
the e-mail address you enter
contains no spaces and has a
period after the server name.
Dashes and underscores may
be used. Capital letters may
be required. Ask the e-mail
recipients exactly how to write
their e-mail address.
5. Type your message in the
message window 4.
6. Click Send 5.
See also ...
The My Presario—Learning
More CD has more
information on using e-mail.
MY PRESARIO—GETTING STARTED
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Content Advisor
Reading Your Outlook Express
Content
Advisor
E-mail Messages
1. Press the Instant E-mail ƒ
button on the Internet
keyboard.
You receive e-mail
messages automatically,
even when your computer
is shut down! Your ISP
stores these messages until
you decide to open your
e-mail program and read
them.
2. Click Inbox. New messages
appear in bold type.
3. Double-click the message to
display the message text.
4. Click the Close ∫button in
the upper right corner of the
screen to close the e-mail, or
press the Delete key on the
keyboard to delete the
Your e-mail status light on
the keyboard will glow
when you have e-mail.
The e-mail status light only
works with POP3 Internet
services.
message.
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Restricting Internet Content
1. On the Windows taskbar,
click Start, point to Settings,
then Control Panel, and then
Internet Tools.
The Internet provides you
with access to a wide
variety ofinformation, but
some information may not
be suitable for every
viewer.
2. Click the Content tab 1.
3. In the Content Advisor area,
click Enable 2.
4. Click Settings, and then type
your password in the Password
box.
5. Click a category in the list, and
then drag the slider to set the
limits you want to use.
6. Repeat this process for each
category you want to limit, and
then click OK.
With Content Advisor, you
can:
➜ Control Internet access.
➜ Set up a password.
➜ Set up a list of Web
sites that people who
use your computer
cannot view.
➜ Adjust what types of
content people who use
your computer can view
with or without your
permission.
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Common
Tasks
4
In this chapter, you learn how to
perform some of the more
common activities with your
new Internet PC.
More details about these and
other everyday activities can be
found on the My Presario—
Learning More CD.
Digital Audio Files, 4-3
Games, 4-4
Software, 4-5
MY PRESARIO—GETTING STARTED
COMMON TASKS 4-1
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Print Basics
Using the Menu to Print
1. Click File on the menu bar.
Print Basics
To print one or more pages
from a document file or
Web page, you have to
connect your printer and
install the necessary
software. These procedures
are detailed in the “Setting
Up Your Computer”
2. Click Print. The Print dialog box is displayed.
3. Select the printing options you want.
➜ Confirm the printer you are printing to 1.
➜ Choose the page range to print 2.
•
•
•
All pages
chapter in this guide.
The current page you are viewing
A range of pages (for example, type 1–4)
To see what the document
will look like when printed,
select the Print Preview
option from the File menu.
This option is available in
most software packages.
➜ Confirm the number of copies you want to print 3.
➜ Select All, Odd, or Even pages in range 4.
.
See also ...
For additional information
about your printer, refer to the
manufacturer’s
documentation.
Note: These options vary depending on the printer installed.
4. Click OK 5.
4-2 COMMON TASKS
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Digital Audio Files
Playing Digital Audio Files
1. From the Windows taskbar, click the Start button.
Digital Audio
Files
In addition to music CDs,
your computer can play
digital audio files, such as
music downloaded from the
Internet.
2. Point to programmes and then select the Audio Manager
programme. The Audio Manager is displayed.
3. Follow the on-screen instructions for creating and playing a
playlist. For help on specific functions, press the F1 key or
choose Help Topics from the Help menu.
You can download MP3
files and play them using
Audio Manager software
(available on select
models).
.
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COMMON TASKS 4-3
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Games
Playing Preinstalled Games
Games
on Your Computer
Your new Internet PC is not
only a powerful tool for
surfing the Internet and
running software, it can
also allow you to play
games. Your computer
came with several
1. From the Windows taskbar, click the Start button.
2. Point to programmes and then Games.
3. Click the icon for the game you want to play.
Windows games
preinstalled, and many
more are available for
purchase or by
downloading from the
Internet. You can play
games online with other
players from all over the
world.
Before purchasing a game,
check the computer
requirements (listed on the
outside of the game box) to
make sure that your
computer is configured
correctly for the game you
want to buy.
Did you know ...
You should always use the
same disc drive (CD-ROM or
DVD-ROM) that you used to
install the game when you
play the game. If you
experience problems installing
or playing a game, contact the
game manufacturer for
assistance, or visit their Web
site for updates.
4-4 COMMON TASKS
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Software
Installing Software from a CD, DVD, or
Software
Diskette
You may want to purchase
and install additional
software. Software can be
installed from a CD, DVD,
or diskette, and it can be
downloaded from a Web
site.
1. Close all open programmes.
2. From the Windows taskbar,
click the Start button, point
to Settings, and then click
Control Panel.
3. Double-click the Add/
Remove programmes ¤
icon. The Add/Remove
programmes
The installation process
automatically begins when
you insert the CD in the
disc drive. If the installation
process doesn’t
Properties window is displayed.
automatically begin, refer
to the documentation that
came with the software. If
no documentation exists,
follow the procedure listed
here to install software
from a CD or diskette.
4. Click Install.
5. Insert the CD or diskette into
the proper drive and click
Next. Microsoft Windows
will begin the installation
process.
In the event of difficulties
with the installation,
contact the software
manufacturer.
Tip
When selecting software for
your computer, make sure the
packaging states that it is
compatible with your version
of Microsoft Windows, your
computer memory, processor,
and available disk space.
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COMMON TASKS 4-5
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If you download software
from a Web site, follow the
installation instructions that
are usually displayed on the
Web page. If installation
instructions are not
Installing Software Downloaded
from the Internet
1. Before you start downloading,
note the location on the hard
drive where the files will be
stored. Also, be sure that you
have enough disk space
available.
available, complete the
steps listed here.
Did you know ...
2. After the download is
complete, terminate your
Internet connection.
Before downloading files of
any kind from the Internet,
make sure that call-waiting is
disabled, and that your
3. Close all other open
programmes.
anti-virus utility is running.
4. From the Windows taskbar,
click Start, point to Settings,
and then click Control
Panel.
Did you know ...
If the download process is
interrupted, you must restart
the download procedure from
the beginning.
5. Double-click the Add/Remove
Programmes ¤icon. This
window displays.
6. Click Install. A window
See also ...
displays.
For more information on
anti-virus software, see
“Preventive Maintenance” on
the My Presario—Learning
More CD.
7. Click Next. The Run Installation
Programme window displays.
8. Click Browse.
9. Locate and select the
Setup.exe or Install.exe file
for the downloaded software.
10. Click Open to begin the
installation process.
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Need Some
5
This chapter provides information on how to identify and fix
computer problems on your own.
QuickRestore CD, 5-3
Compaq Support, 5-4
Troubleshooting, 5-5
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Helpful Hints
If you encounter problems with your computer, monitor, or
software, review the following check list before taking further
action:
Helpful Hints
See also ...
➜ Check that the computer and monitor are plugged into a
working electrical outlet.
For additional
troubleshooting information
relating to your printer or
monitor, see the
➜ Check to see that the computer is turned on and the power
light ∏located on the front of the computer is on.
documentation that came with
your equipment.
➜ Check to see that the monitor is turned on and the power
light ∏on the front of the monitor is on.
➜ Turn up the brightness and contrast controls of the monitor if
the screen is dim.
➜ Check all cable connections for loose or incorrect
connections.
➜ Remove the diskette from the diskette drive before turning
on your computer.
➜ Run Windows Diagnostics to determine and repair minor
problems. Refer to the My Presario—Learning More CD for
instructions.
Entering BIOS (CMOS) Setup
If you need to enter the BIOS setup, very soon after your
computer powers on press the F10 key (on most models, this is
when the cursor is blinking in the upper right corner of the
display with the word COMPAQ displayed in red on a black
background).
ꢀ
Caution: The BIOS setup is for advanced users. Be careful when
changing the BIOS Setup. If you make a change to this setup, you
may disable some of your computer’s functionality.
.
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QuickRestore CD
Using the QuickRestore CD
Restarting your computer with the QuickRestore CD in the drive
QuickRestore
CD
displays the following menu:
The QuickRestore CD can
reinstall the software to the
state it was in when you
purchased the computer.
You also have the option of
restoring your computer to
the way it was when you
performed the last User
Backup.
Tip
User Backup creates
USER.PQI files. These files
are read-only—you cannot
edit their contents.
➜ The Emergency Diskette option creates an emergency
diskette, which stores the software option information that
came with your computer. This diskette is necessary if you
ever need to restore your computer to the condition it was in
when you first unpacked it.
Did you know ...
➜ The User Backup option creates a backup of the current
Windows configuration and saves it on a separate partition
on your hard drive. The backup is stored in USER. PQI files.
Everything added to the drive
since the last User Backup
will be lost after you perform
a User Restore.
➜ The User Restore option extracts the data in the USER.PQI
files from the D drive and restores the desktop to the settings
that existed at the time of your last User Backup.
➜ The Factory Restore option restores the computer to its
original factory condition. You may need to re-enter your
factory registration information again, and you may be
prompted to insert your emergency diskette.
➜ The Exit option exits the QuickRestore CD.
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Compaq Support
If you have a computer problem or question, check the
following resources for answers:
Compaq
Support
➜ Review the “Need Some Help?” chapter in this guide for
suggestions on how to fix the problem.
➜ Press the Help G button on the keyboard to access service
and support information related to your Presario, to find
information about your computer and computer-related
peripherals, and to access links to online technical help.
➜ Visit the Compaq Web Site at:
➜ Contact Compaq Technical Support at the telephone number
listed in your Certificate of Warranty.
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Troubleshooting
Information in this section is divided into three areas: Symptom,
Problem, and Solution.
Troubleshooting
If a solution does not fix
your problem, try all
solutions for the symptom
or try the solution a second
time.
The Symptom line describes the symptom or warning for the
type of problem you are having. The Problem column identifies
one or more reasons why the symptom may have occurred. The
Solution column describes what you should do to try to fix the
problem.
Note: Some of the symptoms listed for certain troubleshooting problems will
not apply to your computer. For specific problems relating to the monitor or
printer, refer to the documentation that came with the equipment.
Tip
Before contacting Technical
Support, keep in mind that the
information needed to correct
the problem may be at your
fingertips. Try pressing the
Help G button on the
keyboard. This button
accesses important service-
and-support information and
tools.
Audio
Symptom
Problem
Solution
No sound.
Speaker cables are Shut down your computer using the normal
not properly
connected.
shutdown procedure. Reconnect the speakers.
Refer to the Quick Set-Up poster for instructions.
Volume has been
muted.
On the Windows taskbar, click the Volume ÷icon
and clear the Mute check box.
Computer is in Sleep See Waking Your Computer in the chapter “Using
mode. This mode is Your Computer” in this guide.
identified when the
Power Status light
on your Internet
keyboard is lit in
amber.
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CD-ROM, CD-RW, or DVD-ROM
Symptom
Problem
Solution
CD-ROM, CD-RW, or DVD-ROM
drive cannot read a disc or
takes too long to start.
CD has been inserted
upside down.
Reinsert the CD with the label facing up.
The DVD-ROM drive
Wait at least 30 seconds to let the DVD-ROM
will take longer to start drive determine the type of media being played.
because it has to
If the disc still does not start, read the other
solutions listed in this topic.
determine the type of
media being played,
such as audio or video.
CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit, which is
available in most computer stores.
1. On the Windows taskbar, click Start, point to
Settings, and then click Control Panel. The
Control Panel window is displayed.
Windows does not
detect CD-ROM or
DVD-ROM driver.
2. Double-click the System micon. The System
Properties dialog box is displayed.
3. Click the Device Manager tab.
4. Click the plus sign ’next to the CD or DVD
drive, and select the installed driver.
5. Click the Remove button, and click OK twice.
6. Restart your computer, and let Windows
detect the CD or DVD driver.
Wrong or poor quality Verify that you are using the correct media for
Recording audio CDs is difficult
or impossible.
media type.
the drive.
Try a different brand of media. Quality varies
widely between manufacturers.
Note: See online Help in the Easy CD Creator software for detailed
troubleshooting tips.
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Diskette Drive
Symptom
Problem
Solution
To format the diskette:
Not reading drive: “Abort,
Retry, Fail?” message appears.
A non-formatted
diskette has been
inserted.
1. Double-click the My Computer gicon on
the Windows desktop.
2. Select the diskette (A) drive.
3. Click File, and point to Format.
4. Select desired options, and click Start to
begin formatting the diskette.
Diskette is damaged.
Replace the diskette with a new one.
“Non-system disk or disk
error” message is displayed.
A diskette that does
not contain system
files needed to start
your computer has
been inserted in drive.
When drive activity stops, remove the diskette
and press the Spacebar. Computer should start
up.
Disk error has
occurred.
Restart your computer by pressing the Start/
Reset button. If the error returns, see the next
problem “System files have been damaged.”
1. Insert a start-up disk in the diskette drive.
2. Restart your computer.
System files have been
damaged.
3. At the A:> prompt, type SYS C: and press the
Enter key. The following message is
displayed: SYSTEM TRANSFERRED. This task
will restore the system files to the hard disk.
4. Restart your computer.
Hard drive has failed.
Call Compaq Technical Support. Refer to your
Certificate of Warranty for details.
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Symptom
Problem
Solution
Diskette drive light stays on.
Diskette has been
improperly inserted.
Remove the diskette and reinsert it as follows:
Insert the edge with the sliding cover into the
drive, face up, and push all the way in until the
diskette stops.
Diskette is damaged.
Remove the diskette and insert a new diskette. If
a problem persists, run the Windows
Maintenance Wizard to repair the drive:
1. From the Windows taskbar, click the Start
button.
2. Point to Programmes, then Accessories,
then System Tools, and then click
Maintenance Wizard.
3. Select Perform maintenance now.
4. Click OK.
Diskette is not
formatted.
To format the diskette:
Diskette drive cannot save
information to diskette.
1. On the Windows desktop, double-click the
My Computer gicon.
2. Select the diskette (A) drive.
3. Click File, and point to Format.
4. Select the desired options, and click Start to
begin formatting the diskette.
Diskette is
write-protected.
Slide the write-protection tab to the unlocked
position on the diskette.
Diskette is full or file is Use another diskette or compress the file to
too big. reduce the size.
File save command not When saving information to the diskette drive,
properly executed.
verify that you are using the correct drive letter.
Diskette is damaged.
Replace the damaged diskette.
Diskette drive cannot read a
diskette.
Diskette drive has
failed.
Call Compaq Technical Support. Refer to your
Certificate of Warranty for details.
Diskette is not
formatted.
To format the diskette:
1. On the Windows desktop, double-click the
My Computer gicon.
2. Select the diskette (A) drive.
3. Click File, and point to Format.
4. Select the desired options, and click Start to
begin formatting the diskette.
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Display (Monitor)
Symptom
Problem
Solution
Screen is blank, and monitor
power light is not lit.
Monitor power cable is Reconnect the power plug on back of monitor
not connected to
and to wall outlet.
monitor or wall outlet.
Screen is blank.
Monitor is not turned
on.
Press the Power button on the front of the
monitor.
Monitor connector
cable is not properly
connected to back of
computer.
Inspect the monitor video connector for bent
pins. If bent pins do not exist, reconnect the
monitor connector cable on back of computer.
Screen saver is
enabled.
Press any key or move mouse to make screen
display.
Computer is in Sleep
mode, as shown on
the keyboard LED
panel.
See Waking Your Computer in the “Using Your
Computer” chapter in this guide.
If you have a flat-panel Refer to your Certificate of Warranty for details.
monitor (available on
select models), you
may need a Digital
Video Interface and
connector.
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Hard Drive
Symptom
Problem
Solution
Computer seems to be locked
up.
Programme in use has Attempt a normal Windows shutdown. If this
stopped responding to fails, press the Reset button for four or more
commands.
seconds to turn off the power. To restart your
computer, press the Reset button again.
Hard drive error message is
displayed.
Part of hard drive has
failed.
Run the Windows Maintenance Wizard to repair
the drive:
1. From the Windows taskbar, click the Start
button.
2. Point to Programmes, then Accessories,
then System Tools, and then click
Maintenance Wizard.
3. Select Perform maintenance now.
4. Click OK.
Part of hard drive has
potential to fail or
could already have
failed.
Call Compaq Technical Support. Refer to your
Certificate of Warranty for details.
Hard drive fault protection error
message is displayed.
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Internet Access
Symptom
Problem
Solution
Cannot connect to the Internet.
Internet Service
Verify Internet settings or contact your ISP for
Provider (ISP) account assistance.
is not set up properly.
Modem is not set up
properly.
Reconnect the modem, verifying the following
connections: telephone line to telephone (for
external phone sets) and telephone line to wall
jack (from computer to wall).
Web browser is not set Verify that the Web browser is installed and set
up properly. up to work with your ISP.
You must log in to your Log in to your ISP and launch the desired
Cannot automatically launch
Internet programmes.
ISP before some
programme.
programmes will start.
Modem is not set up
properly.
Verify that correct modem speed and COM port
are selected:
Internet takes too long to
download Web sites.
1. Click Start and point to Settings.
2. Click Control Panel. The Control Panel
window is displayed.
3. Double-click Modems. Windows detects the
modem(s) you have installed.
4. Click the Properties button. An identification
window is displayed.
5. Verify that the correct modem port is set and
the maximum speed of your modem is
selected. Reset these settings if necessary.
6. Click OK to close the identification window.
7. Click Close to close the Modems Properties
Window.
8. Click The Close P button in the upper right
corner of the Control Panel window to return
to the Windows desktop.
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Keyboard and Scroll Mouse
Symptom
Problem
Solution
1. On the Windows taskbar, click the Start
button.
2. On the Start menu, click Shut Down... The
Shut Down Windows dialog box is displayed.
3. Select the Shut down option.
4. Click OK.
Keyboard commands and
typing are not recognised by
computer.
Keyboard connector is
not properly
connected.
5. After the shutdown is complete, reconnect
the keyboard to the back of your computer
and restart your computer.
Programme in use has Shut down your computer using the mouse.
stopped responding to Refer to the problem below, “Mouse connector is
commands.
not properly connected.”
Keyboard needs repair. Refer to your Certificate of Warranty for details.
Mouse connector is
not properly
connected.
Shut down your computer using the keyboard:
Mouse does not respond to
movement or is too slow.
1. Press the Ctrl and Esc keys at the same time
to display the Start menu.
2. Use the up or down arrow key to select Shut
Down..., and then press the Enter key.
3. Select the Shut down option. You may need
to use the up or down arrow key.
4. Press the Enter key to select OK.
5. After the shutdown is complete, reconnect
the mouse connector on the back of your
computer (or the keyboard) and restart your
computer.
Mouse will only move vertically
or horizontally.
Mouse roller ball is
dirty.
Remove roller ball cover from bottom of mouse
and clean with mouse cleaning kit available in
most computer stores.
Programme in use has Shut down your computer using the keyboard.
stopped responding to Refer to the preceding problem “Mouse
commands.
connector is not properly connected” for details
on how to shut down using the keyboard.
Mouse needs repair.
Call Compaq Technical Support. See your
Certificate of Warranty for details.
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Memory
Problem
Solution
Symptom
All memory in
computer is being
used by open
programmes, and
memory is needed for
desired task.
To avoid Windows automatically running
unnecessary programmes at startup:
Insufficient memory message
is displayed.
1. From the Windows desktop, click the Start
button.
2. Select Run.
3. In the Open box, type MSCONFIG.
4. Click OK. The System Configuration Utility
dialog box is displayed.
5. Click the Startup tab, and clear the check
box(es) for any unnecessary programmes.
Close one or more programmes, and restart
Windows to recover memory. If the error
message is displayed again, repeat the
preceding steps and close one or more
programmes.
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Power
Problem
Solution
Symptom
Line voltage selection Set the line voltage selection switch to the
Computer will not turn on.
switch is not in the
proper position for
your region (115V/
230V).
correct setting for your region, or call Compaq
Technical Support for assistance. Refer to your
Certificate of Warranty for details.
Wall outlet is bad.
Test the outlet by connecting a different
electrical device to outlet.
Software being used is Verify that the software is certified by Microsoft
not Microsoft-certified for your version of Windows (see programme
“Illegal Operation has
Occurred” error message is
displayed.
for your version of
Windows.
packaging for this information).
Configuration files are If possible, save all data, close all programmes,
corrupt.
and restart your computer. If the error message
returns, you may need to back up your data files
and use the QuickRestore CD. Refer to the
QuickRestore CD table in this chapter for details.
ꢀ
Caution: Factory Restore reformats your
hard drive; all data files will be lost.
Computer will not start.
1. Insert a start-up disk in the diskette drive.
2. Restart your computer.
3. At the A:> prompt, type SYS C: and press the
Enter key. The following message will be
displayed: SYSTEM TRANSFERRED. This task
will restore the system files to your hard
drive.
System files may have
been damaged. You
will need to insert a
start-up disk or
Windows Start-Up disk
to restart your
computer.
4. Restart your computer.
If this task does not restart your computer, call
Compaq Technical Support. Refer to your
Certificate of Warranty for details.
Wrong memory
Verify the installation of memory modules by
modules were used in calling Compaq Technical Support. Refer to your
upgrade, or memory
modules were installed
in the wrong location.
Certificate of Warranty for details.
Hard drive has been
damaged.
Call Compaq Technical Support. Refer to your
Certificate of Warranty for details.
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G
Glossary
This Glossary defines commonly used terms to help new users understand computer
concepts. Some of the terms are used in this guide. An extensive Glossary is provided on the
My Presario—Learning More CD.
cursor The blinking vertical line on the
screen that indicates where the next
character appears when you type.
1394 port A new type of connector for
plugging in peripherals with extremely fast
data transfer rates, such as video cameras.
D
B
dialog box A small window that requests
information from the user before a
command can be completed.
back up To copy files in case the original
files are lost or damaged.
browser Software that searches for,
displays, and downloads text, graphics,
sound, and video from the Web.
double-click To press and quickly release
the left mouse button two times in rapid
succession to open an item.
download To receive files from another
C
computer on the Internet.
drive A device that reads and sometimes
writes to storage media. Examples are
CD-ROM, CD-R, CD-RW, DVD-ROM,
Zip, diskette, and hard drives.
click (left click) To press and quickly
release the left mouse button to select an
item.
Ctrl+Alt+Delete Pressing and holding
down the Ctrl key, then the Alt key, then
the Delete key, and then releasing all three
keys, to close a programme that is locked
(not
drop-down menu A list of options that
displays when you click a menu, on the
menu bar, or on the down arrow of a dialog
box.
responding).
MY PRESARIO—GETTING STARTED
GLOSSARY
1
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HTML (hypertext markup language)
The standard language for documents
designed for viewing on the Web with a
browser. They are easily identified by the
file extension .htm or .html. See file
extension.
E
e-mail (electronic mail) Messages sent
over the Internet.
F
hyperlink An embedded link to another
document or Web site. When you position
the cursor over a hyperlink (coloured text
or image), a small hand is displayed. When
you click the hyperlink, your browser
displays the new document or Web site.
fax modem A modem that allows your
computer to transmit and receive faxes.
file extension A period and three
characters after a file name that indicate
the programme in which the file was
created. For example, filename.doc. The
.doc extension indicates that the file was
created in Microsoft Word.
I
icon A small picture that represents a
menu command, file, programme, tool, or
peripheral.
G
Internet A worldwide collection of
computer networks that are interconnected
so that users can share electronic
information.
game port A connector on the back of the
computer for plugging in a gamepad,
joystick, or steering wheel.
ISP (Internet service provider)
A
company that provides access to the
Internet. To use the service, you need the
ISP software, a user name, a password, and
access phone number(s).
H
hard disk Internal storage media for
permanent storage of system files,
programme files, utility files, and data
files.
M
hardware The physical components of a
computer—the parts you can physically
touch.
maximise To enlarge the screen (or
maximise the window) in a Windows-
based programme by clicking the
Maximise T button—the button with an
open square in the upper-right corner of a
window that has not been maximised.
GLOSSARY
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minimise To shrink a running programme
window into a button on the Windows
taskbar by clicking the Minimise Q
button—the button with the minus sign in
the upper-right corner of a window. Click
the button on the taskbar to view the
window again.
P
parallel port A connector on the back of
the computer for plugging in a parallel
cable attached to a parallel device, such as
a printer.
peripheral An external device connected
to a computer. Examples are a monitor,
keyboard, mouse, joystick, scanner,
printer, and digital camera.
modem A device inside the computer that
converts data from digital format to
analogue format so that it can be
transferred through a standard telephone
line to another computer. The modem in
the receiving computer converts the data
back to digital format.
pop-up menu A list of options that pops
up when you right-click an icon on the
desktop or taskbar, the vacant part of the
desktop, a selection in a document, or a file
in Windows Explorer. See right-click.
N
programme A set of instructions, written
in invisible code, that tells the hardware
what tasks to perform. See software.
navigate To move through a Web site or
online document by clicking the
hyperlinks embedded in the text or images.
R
network Two or more computers linked
together to share resources, such as
programmes, files, and printers.
RAM (random access memory) The
main memory of the computer.
right-click To press and quickly release
the right mouse button to display a menu
of options. See pop-up menu.
O
OS (operating system) The interface that
permits a person and a computer to “talk”
to one another.
S
scroll To gradually move information
across the screen when a document or Web
page is too long or too wide to view all at
once.
MY PRESARIO—GETTING STARTED
GLOSSARY
3
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search engine A programme, accessed on
the Internet, that allows you to search large
databases for information, using keywords
or phrases.
URL (uniform resource locator)
The address of a Web site, such as
USB port (universal serial bus port)
A connector for plugging in multiple,
ultra-high-speed peripherals. USB ports
are gradually replacing serial ports and
parallel ports and eliminating the need for
so many connectors and cables.
serial port A small connector on the back
of the computer (or keyboard) for plugging
in a thin cable attached to a serial device,
such as a mouse.
server A computer with a large hard disk
that serves (provides information to) other
computers connected to it by a network.
The Internet is a network of servers. When
you send or receive e-mail, it travels from
the sender’s computer to the receiver’s
computer through a a number of servers.
V
virus A set of software instructions written
to harm computers.
shortcut An icon on the Windows desktop
that you double-click to launch a
programme.
W
window A screen that displays on the
Windows desktop after you select an item
or open a programme.
software A programme that you can
install on a computer from a diskette, CD,
DVD, Zip disk, or the Internet. See
programme.
Windows desktop The main screen you
see when your computer completes startup.
surf To jump from place to place on the
Internet, searching for topics of interest, by
clicking hyperlinks. See hyperlink.
Windows taskbar The gray bar across the
bottom of the screen when your computer
completes startup.
surge protector A device that regulates
the flow of electricity to the computer and
prevents high-voltage surges from
damaging the equipment.
World Wide Web A system of Internet
servers that support documents formatted
in HTML. See HTML.
Z
U
zipped file A file that has been compressed
to a smaller size by compression software,
such as WinZip. It can be identified by the
file extension .zip. See file extension.
upload To send information to another
computer on the Internet.
GLOSSARY
4
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button
Back 2-16
.wma 4-3
@ sign 3-6
CD/DVD Control 2-4
Close 3-8
Eject 2-16
Forward 2-16
keyboard 2-4
Play/Pause 2-16
Quick Launch Web 2-6
Send and Receive 3-5
sleep 2-8
A
creating CDs 2-18
AOL
searching 3-4
Help 2-6
My Programme 2-6
arrow keys 2-3
Stop 2-16
volume 2-7
audio
playing a CD 2-16
autoscrolling 2-12
CD
creating 2-18
recovery 5-3
B
CD drive 2-2
CD/DVD drive
backup files 5-3
BIOS setup 5-2
browser
inserting a CD or DVD 2-16
common features 3-3
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CD/DVD-ROM
CD 2-14
cleaning 5-6
Eject/Load 2-4
CD-ROM 2-15
diskette 2-14
Play/Pause 2-4
Rewind/Previous Track 2-4
Stop 2-4
DVD 2-14
DVD-ROM 2-2, 2-15
hard drive 2-14
Zip 2-14, 2-19
CD/DVD-ROM drive 2-2
CD-ROM drive 2-2
inserting a disc 2-15
CD-RW drive
playing a movie 2-17
defined 1-3
backup disc 2-18
Compaq
Web site 1-4
Compaq Support 5-4
computer
Close button 3-8
defined 3-5
set up 2-2
delete key 3-8
computer problems 5-4
connector
extensions 3-6
Hotmail 3-5
colour coding 2-2
Content Advisor 3-9
password 3-9
Inbox 3-8
message window 3-7
New Mail 3-7
reading 3-8
sending 3-6, 3-7
Subject box 3-7
To box 3-7
digital audio files 4-3
.wma 4-3
MP3 4-3
disk error 5-7
diskette
disk error 5-7
drive failure 5-7
reformatting 5-7
removing 2-14
using 2-14
undeliverable 3-5
using 3-6
writing messages 3-5
emergency diskette 5-3
energy saver
double-click 2-11
downloading software 4-6
low-power state 2-8
2 INDEX
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Internet buttons
Activity 2-5
E-mail 2-5
F
files
accessing 2-11
Entertainment 2-5
Instant Internet 2-5
My Presario 2-5
Search 2-5
setting 3-3
function keys F1 through F12 2-3
games
playing 4-4
See also ISP 2-5
features 2-20
problems with account 5-11
server name 3-6
hard drive
backup 2-18
damaged 5-14
failure 5-7
problems with 5-10
using 2-14
user name 3-6
Help
J
Windows desktop 2-6
helpful hints 5-2
Hotmail 3-5
Jewel Case Creator 2-18
hyperlink 1-6
arrow keys 2-3
defined 3-2
function keys F1 through F12 2-3
main keys 2-3
numeric keys 2-3
icons
install
downloaded files 4-6
software 4-5
Instant E-mail 3-5
Internet
wireless mouse 2-10
installing 2-20
defined 3-2
hyperlink 3-2
M
memory
parental controls 3-9
password 3-5
problems with 5-11
restricting content 3-9
searching 3-9
problems with 5-14
monitor
flat-panel monitor 5-9
problems with 5-9
MY PRESARIO—GETTING STARTED
INDEX 3
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mouse
See also Scroll Mouse
memory 5-14
problems 5-12
wireless 2-10
monitor 5-9
MP3 4-3
power 5-14
My Programme button
assigning 2-7
sleep mode 5-5
speakers 5-5
system files damaged 5-7
volume 5-5
diskette drive 5-8
numeric keys 2-3
O
Outlook Express 3-5
Inbox 3-8
Help 2-6
setting up 3-5
My Programme 2-6
P
R
parental controls 3-9
password 3-9
remembering 3-5
power
Power On button 2-2
printing
See also mouse
documents 4-2
options 4-2
autoscrolling 2-12
clicking 2-11
problems 5-5
customising 2-11
double-clicking 2-11
scrolling 2-11
audio driver 5-5
computer 5-4
diskette 5-7
hard drive 5-10
hard drive damaged 5-14
hard drive failed 5-7
identifying 5-5
insufficient memory 5-13
Internet 5-11
setting up 2-11
wheel 2-11
search engine 3-4
See also... notices
defined 1-3
4 INDEX
MY PRESARIO—GSTTING STARTED
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service and support 5-4
sleep mode 2-8, 5-9
customising 2-8
software
speakers
Audio In port 2-13
cassette player 2-13
CD player 2-13
MP3 player 2-13
turning on 2-13
volume control 2-13
start-up disk 5-14
status lights
V
video camera 2-20
adjusting 2-7
defined 1-3
warranty 1-4
browser 3-3
downloading files 4-6
site 3-2
caps lock 2-9
e-mail 2-9
number lock 2-9
scroll lock 2-9
sleep 2-9
World Wide Web
See also Internet
surge protector 1-5
system files 5-14
Z
Zip drive or Zip disk
inserting a disk 2-19
removing 2-19
T
Tip notices
removing a disk 2-19
defined 1-3
troubleshooting
wireless mouse 5-13
MY PRESARIO—GETTING STARTED
INDEX 5
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6 INDEX
MY PRESARIO—GSTTING STARTED
Download from Www.Somanuals.com. All Manuals Search And Download.
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