Cognitive Solutions Label Maker EZLP UG00000 User Manual

EZ-LP Desktop Label Printer

USER’S MANUAL

EZLP-UG00000 Rev B 03/30/2009

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Table of Contents

Chapter 1: Introduction.......................................................................................4

Welcome ......................................................................................................4

Package Contents.....................................................................................4

Operating Environment..........................................................................4

Printer Feature Overview .......................................................................5

Front/Rear View.............................................................................5

Inside View......................................................................................6

Chapter 2: Printer Installation...........................................................................7

Setting up the EZ-LP Printer..................................................................7

Connecting the Interface and Power Cables......................7

Loading Media...............................................................................8

Self-Testing:.................................................................................. 10

Chapter 3: Installing the EZ-LP ...................................................................... 11

Installing Printer via Serial, Parallel, or USB as a

Replacement for Legacy Printer ....................................................... 11

Chapter 4: Installing CognitiveTPG Printer Administrator

and Print Drivers................................................................................................. 14

Windows® Driver Installation............................................................. 15

Installing Printer via USB......................................................... 15

CognitiveTPG Printer Administrator Utility................................... 17

Connection Settings ............................................................................. 17

Printer Settings ....................................................................................... 18

Label Positioning....................................................................... 20

Profile Management................................................................. 23

Firmware Upgrade .................................................................... 24

Script Editor................................................................................. 24

Chapter 5: Advanced EZ-LP Features .......................................................... 26

Making Conﬁgurations Changes Using DOS Commands ...... 26

USB A Port................................................................................................. 26

Chapter 6: Cleaning and Maintenance....................................................... 28

Cleaning the Printer.............................................................................. 28

Cleaning the Thermal Printhead and Platen................................ 28

Cleaning Supplies.................................................................................. 28

Chapter 7: Troubleshooting & Default Settings ...................................... 29

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Chapter 1: Introduction

Welcome

Congratulations on the purchase of a CognitiveTPG EZ-LP desktop label printer. With

its durable design, the EZ-LP provides professional quality direct thermal label printing

and performance.

CognitiveTPG is committed to providing a reliable product and user experience. This

User’s Manual provides information on how to install the printer and includes all

necessary user support information.

Package Contents

The EZ-LP box will contain the following parts:

•

(1) EZ-LP Printer

(1) Quick Start Guide

(1) Auto Ranging Power Supply

(1) Power Cord

Optional snap-on Ferrite bead (only with Parallel conﬁguration printers)

EZD42-21X5-ZXP

Models Only

Ferrite bead to be installed

on Parallel cable if used.

Parallel cable not included.

Operating Environment

•

41ºF to 104ºF (5ºC to 40ºC)

20% to 85 % non-condensing R. H. (relative humidity)

Storage and Transportation Environment

•

-4.0ºF to 122ºF (-20ºC to 50ºC)

5% to 95% non-condensing R. H. (relative humidity)

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Printer Feature Overview

Front/Rear View

Front View

Rear View - Serial/USB Model

Rear View - Ethernet/USB Model

Rear View - Serial/Parallel/USB Model

Component

Function

A - Power Indicator

Indicates power status

ON – printer on and ready to print

OFF- no power applied

B - Ready Indicator

Indicates printer status

GREEN – printer ready to accept data

RED – printer error, empty media roll, or paused operation

during batch mode processing

OFF- no power applied

C - Feed Button

Press to advance media

Press and hold while turning unit on to initiate self test and

print conﬁguration label

D - On/Oﬀ Switch

Turns printer power On/Oﬀ

E - Power Connector Input for auto-ranging power supply

F - USB B Port

G - USB A Port

H - Serial Port

I - Parallel Port

J - Ethernet Port

USB Device bidirectional communications port

USB Host port for peripheral input or USB ﬂash drive

Serial (DB9) bidirectional communications port

Parallel (Centronics) unidirectional communications port

10/100 Ethernet port

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Inside View

Component

Function

A - Printhead

Printing mechanism

B - Platen Roller

C - Printhead Latches

D - Media Guide

Friction feed printing surface

Latches for printhead mechanism

Holds and guides label roll

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Chapter 2: Printer Installation

Setting up the EZ-LP Printer

Connecting the Interface and Power Cables

IMPORTANT! PRIOR

TO CONNECTING ANY

INTERFACE CABLE

AND POWER CABLE TO

PRINTER, MAKE SURE

PRINTER IS OFF.

POWER OFF

2. Connect power cable to AC adapter

1. Make sure power switch is OFF

4. Plug the power cable into an AC

outlet

3. Connect the AC adapter to the power

connector on the printer

5. Connect the interface cable to the rear of the printer. For Serial or Parallel cables, securely

fasten the interface connector screws or clips.

I O I O

USB

COM/SER

NOTE: EZ-LP IS

CONFIGURED TO USE

STANDARD STRAIGHT-

THROUGH SERIAL

CABLE WHEN USING

THE COM/SER PORT

TO CONNECT TO A DTE

DEVICE SUCH AS A

COMPUTER.

Power OFF

Serial

(DB9)

USB-B

(Device)

ETHERNET

PARALLEL

Parallel

(Centronics)

Power OFF

Ethernet

Ferrite Bead

(Install on Parallel Cable as Shown)

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CAUTION!

CAUTION: DO NOT

TOUCH PRINTHEAD.

ELECTROSTATIC

DISCHARGE (ESD)

FROM THE HUMAN

BODY OR OTHER

OBJECTS CAN

DAMAGE PRINTHEAD.

PLEASE USE STATIC-

SAFE PROCEDURES

WHEN WORKING

WITH PRINTHEAD.

PRINTHEAD MAY BE

HOT AFTER PRINTING.

Loading Media

NOTE: USE ONLY

COGNITIVETPG

APPROVED

MEDIA. FOR MORE

INFORMATION ON

COGNITIVETPG

APPROVED SUPPLIES,

800-732-8950 OR AT

COGNITIVETPG.COM.



1. Unpack and prepare outward

wound or inward wound media for

installation into printer.

2. Raise dust cover.

3. Place media roll in open dust

cover.

4. Unlatch and raise printhead

mechanism.

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5. Guide media through opening

under printhead mechanism. Keep

media face up.

6. Adjust right side media holder to

match width of media.

Click!

7. Place media roll on media holders

by ﬂexing out media holders and

positioning plastic protrusions into

media roll core.

8. Make sure media is face-up out of

front of printer and securely latch

printhead closed.

9. Lower dust cover and continue to

Self-Testing.

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Self-Testing:

NOTE: AFTER

PRINTING A SELF-

TEST, PRINTER IS

IN HEXIDECIMAL

DUMP MODE.

CYCLE PRINTER’S

POWER TO RETURN

TO NORMAL

OPERATION.

1. Press and hold the feed button while

turning printer ON.

2. Release feed button when printing

begins and printer will conduct a self-

test and print a conﬁguration label.

OFF

3. Power OFF printer to end

hexadecimal dump mode.

4. Power ON printer for normal

operation

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Chapter 3: Installing the EZ-LP

Installing Printer via Serial, Parallel, or USB as a Replacement

for Legacy Printer

IMPORTANT! IF BAUD

RATE BETWEEN HOST

SYSTEM AND EZ-LP

ARE NOT EqUAL,

1. Print conﬁguration label or record your current printer’s settings, including the

driver port setting.

2. Power oﬀ your current desktop label printer and disconnect interface cable.

3. Connect power supply to EZ-LP printer and plug into wall. Do NOT turn on the

EZ-LP at this time.

4. Connect preferred interface cable to EZ-LP and connect to PC.

5. Turn on the EZ-LP printer.

6. If using a USB connection, a New Hardware Wizard may appear on screen. Click

Cancel and continue with step 8 below. If using Serial or Parallel connection,

continue with the next step.

PRINTER WILL NOT

PRINT. EZ-LP DEFAULT

BAUD RATE IS 9600

AND DEFAULT SERIAL

PORT SETTINGS ARE

9600 BAUD, 8 BITS, NO

PARITY, 1 STOP BIT.

7. Print from your application, you are ﬁnished. If you wish to install EZ-LP and

assign it to another driver, continue to the next step.

8. In Microsoft Windows, click the Start menu, choose Printers and Faxes, and

Add printer.

9. The Add Printer Wizard will appear. Click Next.

10. Select Local printer attached to this computer and click Next.

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11. Select Use the following port: and choose the appropriate Serial, Parallel or

USB port, then click Next.

12. Select the printer model you are replacing from the available list of printers

and click Next.

13. Select Keep existing driver (recommended) and click Next.

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14. Provide a Printer name: and select if the EZ-LP will be the default printer then

click Next.

15. Select Do not share this printer then click Next.

16. Select No when asked Do you want to print a test page? then click Next.

IMPORTANT! IF BAUD

RATE BETWEEN HOST

SYSTEM AND EZ-LP

ARE NOT EqUAL,

THE PRINTER WILL

NOT PRINT. EZ-LP

DEFAULT BAUD RATE

IS 9600.

17. Select Finish to complete the installation of the EZ-LP printer.

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Chapter 4: Installing CognitiveTPG Printer

Administrator and Print Drivers

CognitiveTPG Printer Administrator is a Java based utility designed for installation on

various operating system platforms. Administrator allows complete control over the

proﬁles and settings of the EZ-LP printer.

NOTE: INSTALLING

COGNITIVETPG

PRINTER

ADMINISTRATOR

WILL ALSO LOAD

PRINT DRIVERS

FOR COGNITIVETPG

LABEL PRINTERS.

COGNITIVETPG

PRINTER

Follow the CognitiveTPG Printer Administrator installation instructions on http://www.

CognitiveTPG.com/resources_Utility.aspx for the EZ-LP printer. You can also follow

this path: http://www.CognitiveTPG.com > Downloads > Utility. This process will also

install the Windows drivers for the printer on your computer. Note that USB, Serial, or

Ethernet connection is required for conﬁguration via this utility.

ADMINISTRATOR

UTILITY IS VERY

USEFUL FOR

CONFIGURING,

TROUBLESHOOTING

AND UPDATING THE

EZ-LP PRINTER.

NOTE: FOR BEST

RESULTS, POWER

OFF PRINTER PRIOR

TO INSTALLING

COGNITIVETPG

PRINTER

ADMINISTRATOR AND

PRINTER DRIVERS.

After downloading and installing CognitiveTPG Printer Administrator and driver

ﬁles, proceed with driver installation to connect the print to Administrator via USB

connection.

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Windows® Driver Installation

Installing Printer via USB

1. Connect the printer via the USB cable to the host system and the Found New

Hardware Wizard will appear. Select No, not at this time and click Next.

2. Select Install from a list or speciﬁc location (Advanced), and click Next.

3. Select Include this location in the search, and then click the Browse button.

Select the location: C:\Program Files\Cognitive\Drivers and click Next.

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4. The applicable CognitiveTPG driver for your printer will be installed.

5. Click Finish to complete installation.

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CognitiveTPG Printer Administrator Utility

Connection Settings

Connecting Via USB

1. Select the System Printer Connection radio dial.

2. Select the appropriate printer from the Printer Name drop down menu.

3. Click Connect.

NOTE: WHEN

PRINTER IS PROPERLY

CONNECTED,

COGNITIVETPG

PRINTER

ADMINISTRATOR WILL

DISPLAY CONNECTED

IN A GREEN BOX IN

UPPER RIGHT CORNER.

NOTE: THE EZ-LP

DEFAULT BAUD RATE IS

9600.

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Connecting Via Serial

1. Select the Use Serial Connection radio dial.

2. Select the Com port to which the printer is connected.

3. Select the printer’s baud rate setting.

Connecting Via Ethernet

HELPFUL TIP: PRINT

A SELF TEST TO

DETERMINE PRINTER’S

CURRENT SETTINGS.

A SELF TEST CAN

1. Select the Use Network Connection radio dial.

2. Input the printer’s IP Address if static IP Address is to be used, otherwise, with

DHLP enabled, your server will assign an IP Address to the printer.

3. Input the printer’s RTEL port number.

BE PERFORMED BY

HOLDING THE FEED

BUTTON WHILE

TURNING PRINTER

POWER ON. CONTINUE

TO HOLD THE FEED

BUTTON UNTIL SELF

TEST PRINTS.

Serial Connection Parameters

•

Baud Rate

XON/XOFF

Buﬀer Size

Buﬀer Overﬂow

Ethernet Connection Parameters

•

IP Address

Net Mask

Gateway

DHCP

LPD

RTEL

RTEL Port

Ethernet Text Buﬀer

Printer Settings

Print Speed

The Print Speed value sets the printing speed of the printer.

•

Low = 2 inches per second

Normal = 3 inches per second

High = 5 inches per second

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No-Media Timeout

The no media timeout value represents the number of inches of media fed through

the printer without detecting an index mark prior to reporting an error.

EXAMPLE: IF NO MEDIA TIMEOUT IS SET TO 12, THE PRINTER WILL CONTINUE TO FEED

12 INCHES OF MEDIA WITHOUT DETECTING AN INDEX MARK BEFORE REPORTING AN

ERROR.

Debug Report Level

Speciﬁes the method by which the printer reports error.

Values:

•

None = Turns error reporting Oﬀ.

Serial = Printer sends error report to host device via serial port.

Serial & Label = Printer sends error report via serial port and prints an error

label.

Auxiliary Power ON

Check Auxiliary Power ON to enable the 5V serial port output.

Enable Automatic Reprint

Checking the Enable Automatic Reprint box prompts the printer to reprint a label in

the event the printer detects an index mark prior to completing the requested label.

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Media Adjust

Adjust the sharpness of the leading edge of printed text or rotated barcodes. Media

Adjust range = 0 to 3.

Pitch

The pitch represents the dots per inch (dpi) setting for the printer.

Values:

100 or 200 for 200 dpi printers

Darkness

The Darkness value adjusts the print darkness.

Darkness range: -200 to 800

NOTE: THE FACTORY DEFAULT FOR DARKNESS IS 0.

Primary Language

Selects the primary command language the printer uses. The EZ-LP is defaulted to

AUTO for automatic detection and selection of EcPL or ZcPL. You may also manually

select EcPL or ZcPL command languages.

NOTE: THE EZ-LP DOES NOT SUPPORT TPCL COMMAND LANGUAGE OR CPL

COMMAND LANGUAGE PRINTING

Thermal Mode

Thermal Transfer mode is not available on the EZ-LP printer.

Label Positioning

Print Width

The Print Width value adjusts the maximum printing width of the printer.

Maximum print width is 4.1”(104 mm), media width range is 2.0 to 4.25”

(50 to 108 mm) for EZ-LP

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NOTE: WHEN TIME

IS SET TO 0 THE

LABEL WILL REMAIN

ADVANCED UNTIL

THE NEXT LABEL IS

PRINTED.

Auto Recalibration

Check and Apply Enable Auto Recalibration and the printer will automatically

attempt to recalibrate in the event an index mark is not detected.

Auto Top Of Form

Check and Apply Enable Automatic TOF and the printer will feed a label when the

printer is turned ON or the printhead is latched.

Indexing

Indexing indicates to the printer the index type of the media being used. The

Indexing On check box must be checked when using Bar, Gap, or Notch style

indexing. Uncheck the Indexing On box when using continuous media.

Label Presentation

Label presentation advances media out of the printer after printing a label and then

retracts the media prior to printing the next label.

•

Advance = Distance the media advances after printing a label.

Retract = Distance the media retracts prior to printing a label.

Time = Amount of time in seconds the label remains presented prior to

retracting.

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Top of Form Adjust

Top of Form (TOF) sets the top of the label with relation to the print head. Increasing

the TOF value moves the printed text down the label. Decrease the TOF setting to

move the printed test up the label.

Shift Left

Shift left moves the printed image left across the label.

Fonts and Objects

The Fonts and Objects tab lists the Fonts, Formats and Graphics currently stored in the

printer.

Loading Fonts and Objects

1. Select the Fonts and Objects tab.

2. Click the Load Objects to Printer button.

3. Select the Font or Object to be stored and click Ok.

Deleting Fonts and Objects

1. Select the Fonts and Objects tab in CognitiveTPG Printer Administrator.

2. Highlight the Font, Object or Graphic to be deleted.

3. Click the Delete Selected Objects button.

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Profile Management

Manage the settings of the EZ-LP using the Proﬁle Management section of

CognitiveTPG Printer Administrator. Proﬁle Management displays a list of the printer’s

current variable settings.

Obtaining Printers Current Proﬁle

1. Select the Proﬁle Management tab in CognitiveTPG Printer Administrator.

2. Click the Get Printer’s Current Proﬁle button.

Saving the Current Printer’s Proﬁle

1. Select the Proﬁle Management tab in CognitiveTPG Printer Administrator.

2. Click the Get Printer’s Current Proﬁle button.

3. Click the Save Proﬁle to File button.

Applying a Saved Proﬁle to the Printer

1. Select the Proﬁle Management tab in CognitiveTPG Printer Administrator.

2. Click the Open Stored Proﬁle button.

3. Select the desired Stored Proﬁle and click Ok.

4. Click the Apply Proﬁle to Printer button.

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Firmware Upgrade

1. Select the Firmware Upgrade tab.

CAUTION! TURNING

THE PRINTER OFF

DURING FIRMWARE

INSTALLATION COULD

DAMAGE THE PRINTER.

NOTE: IF YOUR

COMPUTER IS

CONNECTED TO

THE INTERNET, USE

THE “GET LATEST

FIRMWARE FROM

COGNITIVETPG”

BUTTON. THIS ACTION

WILL ALSO LOAD

CURRENT FONTS.

UPDATE WILL TAKE A

FEW MINUTES.

2. Click the Select Firmware File button.

3. Select the appropriate Firmware ﬁle and click Ok.

4. Click the Update Firmware button.

Script Editor

Use the Script Editor in CognitiveTPG Printer Administrator to send programming

language code to the printer. The EZ-LP printer will not print CPL label formats

but will recognize CPL based printer setting commands. For more information

on programming CPL please refer to the CPL Programmers guide located on the

CognitiveTPG Web site www.CognitiveTPG.com.

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Chapter 5: Advanced EZ-LP Features

Making Conﬁgurations Changes Using DOS Commands

1. Power oﬀ your current desktop label printer and disconnect the

communication cable.

2. Connect Power supply to EZ-LP and plug into wall. Do NOT turn on EZ-LP at

this time.

3. Connect preferred interface cable to EZ-LP and connect to PC.

4. Turn on the EZ-LP printer.

5. Open a text ﬁle editor such as Notepad; START > All Programs > Accessories >

Notepad.

6. Type in the desired code (see examples below) and save the ﬁle. Note this ﬁle

should be saved on the root C:\ directory.

The example below shows the code to shift the printed image left by 0.50 inches.

The 50 represents the amount of shift desired in hundredths of an inch and can be

changed to another amount.

For additional setting adjustment codes, please contact technical support or reference

the CPL Programmer’s Guide at www.CognitiveTPG.com.

Click START > Run then type “cmd”and click “OK”

7. Type in one of the COPY commands below depending on the communication

interfaced used. The examples show “ﬁlename.txt”which represents the ﬁle

name of the txt ﬁle created in step 2.

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For Parallel connection the interface is typically “LPT1”

For Ser/Com connection the interface is typically “com1”

8. Hit “Enter”on your computer keyboard to send the settings ﬁle to the printer.

NOTE: CHANGING

VARIABLE PRINTER

SETTINGS WITH THE

USB FLASH DRIVE

REqUIRES USE OF

THE COGNITIVE

USB A Port

Changing Printer Settings Using a USB Flash Drive

1. Create a folder on the USB ﬂash drive at the root level named Cognitive.

2. Inside the Cognitive folder create a folder named Settings.

3. Place the desired CPL text ﬁles into the Settings folder.

4. Turn the printer ON and verify the POWER and READY lights are green.

5. Insert the USB ﬂash drive into the USB A port on the back of the printer.

READY light will ﬂash quickly while the ﬁle loads.

PROGRAMMING

LANGUAGE. EZ-LP

WILL NOT PRINT CPL

LABEL FORMATS BUT

WILL RECOGNIZE

CPL BASED PRINTER

SETTING COMMANDS.

FOR MORE INFO ON

PROGRAMMING

6. When the READY light remains solid green remove the USB Flash Drive.

Loading Firmware Using a USB Flash Drive

WITH CPL PLEASE

REFERENCE THE CPL

PROGRAMMERS GUIDE.

1. Create a folder on the USB ﬂash drive at the root level named Cognitive.

2. Inside the Cognitive folder create a folder named Firmware.

3. Place the desired ﬁrmware revision into the Firmware folder.

4. Turn the printer ON and verify the POWER and READY lights are green.

5. Insert the USB ﬂash drive into the USB A port on the back of the printer. The

READY light will ﬂash red during ﬁrmware installation.

IMPORTANT! WHEN

USING USB FLASH

DRIVE, PRINTER WILL

ONLY UPGRADE TO

A NEWER FIRMWARE

REVISION.

6. When READY light remains solid green, turn the printer oﬀ and remove the

USB Flash Drive.

Loading Formats Using a USB Flash Drive

1. Create a folder on the USB ﬂash drive at the root level named Cognitive.

2. Inside the Cognitive folder create a folder named Objects.

3. Place the desired Stored Label Formats into the Objects folder.

4. Turn the printer on and verify the POWER and READY lights are green.

5. Insert the USB ﬂash drive into the USB A port on the back of the printer.

READY light will ﬂash red during ﬁrmware installation.

CAUTION! REMOVING

USB FLASH DRIVE

WHILE FIRMWARE

IS LOADING COULD

DAMAGE THE PRINTER.

6. When READY light remains solid green, turn the printer oﬀ and remove the

USB Flash Drive.

HELPFUL TIP: PRINTER WILL LOAD OBJECTS FILES IN ALPHABETICAL ORDER.

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Chapter 6: Cleaning and Maintenance

For optimal printhead performance CognitiveTPG recommends cleaning the interior

components (printhead, platen roller, media sensor, peel bar (if installed), ribbon,

and media paths) every 20,000 inches (508 m). The thermal printhead should be

cleaned every 5,000 inches if pre-printed labels are used. Proper maintenance

reduces replacement costs by extending the life of the printhead and improves the

performance of the printer.

IMPORTANT!

DISCONNECT POWER

PRIOR TO CLEANING

THE EZ-LP.

Cleaning the Printer

Clean the exterior of the printer and the media tray using a lint-free cloth, and if

necessary, a mild detergent solution.

Cleaning the Thermal Printhead and Platen

WARNING!

INCORRECTLY

1. Open the print mechanism.

CLEANING PRINTER

WILL CAUSE

PERMANENT DAMAGE

AND VOID WARRANTY.

COGNITIVETPG

RECOMMENDS USING

A CERTIFIED CLEANING

PEN FOR CLEANING

THERMAL PRINTHEAD.

2. Gently clean the printhead (A), platen roller (B) and media path using a

CognitiveTPG approved cleaning pen, card or a soft, lint-free cloth saturated

with 99% isopropyl alcohol.

Cleaning Supplies

EZ-LP Cleaning Supplies

Part #

14-00-0001

14-00-0002

Size (inches)

4.5”x 6”

Items per box

Description

Cleaning card

Cleaning pen

none

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Chapter 7: Troubleshooting & Default Settings

Use the chart below for troubleshooting your EZ-LP printer prior to contacting

Technical Support. If you are unable to resolve the problem using the chart below,

please contact our Technical Support.

Symptom

Red Ready Light

Possible Cause