Cisco Systems Network Card 850 Series User Manual

Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Cisco One-Year Limited Hardware Warranty Terms  
c. Click Go.  
The Cisco warranty page appears.  
d. Read the document online, or click the PDF icon to download and print  
the document in Adobe Portable Document Format (PDF).  
You can also contact the Cisco service and support website for assistance:  
Duration of Hardware Warranty  
One (1) Year  
Replacement, Repair, or Refund Policy for Hardware  
Cisco or its service center will use commercially reasonable efforts to ship a  
replacement part within ten (10) working days after receipt of a Return Materials  
Authorization (RMA) request. Actual delivery times can vary, depending on the  
customer location.  
Cisco reserves the right to refund the purchase price as its exclusive warranty  
remedy.  
To Receive a Return Materials Authorization (RMA) Number  
Contact the company from whom you purchased the product. If you purchased the  
product directly from Cisco, contact your Cisco Sales and Service Representative.  
Complete the information below, and keep it for reference.  
Company product purchased from  
Company telephone number  
Product model number  
Product serial number  
Maintenance contract number  
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Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Locate the Product Serial Number  
Locate the Product Serial Number  
The serial number label for the router is located on the rear of the chassis, above  
the Ethernet LAN ports. (See Figure 1-1.)  
Figure 1-1  
Product Serial Number Location  
Before Installation  
Check Items Shipped with the Router  
Table 1-1 lists the quantity of the items that are shipped with each router model in  
the Cisco 850 series and the Cisco 870 series routers. Figure 1-2 depicts the  
items.  
Verify that the items listed in Table 1-1 were shipped with the router. If any of the  
items is missing or damaged, contact your customer service representative.  
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Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Before Installation  
Table 1-1  
Items Shipped with Cisco 850 Series and Cisco 870 Series Routers  
Cisco 851 and  
Cisco 871  
Cisco 857 and  
Cisco 877  
Item  
Cisco 876  
Cisco 878  
Ethernet cable (straight-through)  
1
1
1
1
1
2
3
DSL cable  
Not applicable  
1
1
1
4
ISDN S/T cable  
Not applicable Not applicable  
Optional  
Optional  
Console cable  
1
1
1
1
5
Console-auxiliary cable  
Optional  
Optional  
Optional  
Optional  
Power adapter  
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
6
Power cord  
7
Cisco documentation  
Cisco Router and Security  
Device Manager (SDM)  
software CD  
Swivel-mount dipole antenna  
(wireless router models only)  
Cisco 851:  
1 antenna  
Cisco 857:  
1 antenna  
2
2
Cisco 871:  
2 antennas  
Cisco 877:  
2 antennas  
1. DSL = digital subscriber line. Used for an asynchronous digital subscriber line (ADSL) or multirate symmetrical  
high-data-rate digital subscriber line (G.SHDSL).  
2. An RJ-11-to-RJ-11 straight-through cable is shipped, unless an RJ-11-to-RJ-11 crossover cable is specified.  
3. An RJ-11-to-RJ-11 straight-through cable is shipped, unless an RJ-11-to-RJ-11 crossover cable or an RJ-11-to-RJ-45 cable  
is specified.  
4. ISDN = Integrated Services Digital Network.  
5. Console-auxiliary cable is used to connect the router console port to an asynchronous modem for dial backup or remote  
management.  
6. Power cords are ordered as applicable to country or geographic region.  
7. Includes the Regulatory Compliance and Safety Information for Cisco 800 Series Routers document and the Cisco 850 Series  
and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide (this document). Also includes the Declarations  
of Conformity and Regulatory Information for Cisco Access Products with 802.11a/b/g and 802.11b/g Radios document for  
wireless models.  
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Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Before Installation  
Figure 1-2  
Items Included with the Cisco 850 Series and Cisco 870 Series Routers  
5
2
6
3
7
4
8
1
2
3
4
Yellow Ethernet cable  
5
6
7
8
Black power cord for adapter  
Product documentation  
Lavender DSL cable (optional)  
Light blue console cable  
Router power adapter  
Cisco SDM software CD  
Swivel-mount dipole antenna (wireless router  
models only)  
The following cables are not included with the router. You need to order them  
separately.  
Modem cable—For connecting the router console port to an asynchronous  
modem for dial backup and remote management.  
Orange ISDN S/T cable—For connecting devices to the ISDN S/T port.  
Caution  
Both LAN and WAN ports can use RJ-45 connectors. Use caution when  
connecting cables to these connectors. To avoid damage to the router, do not  
connect telephone-network voltage (TNV) circuits (such as ISDN or DSL  
circuits) to safety extra-low voltage (SELV) circuits (such as LAN circuits).  
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Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Before Installation  
Nonwireless Routers  
Portions of this guide do not apply to nonwireless models of the Cisco 850 series  
and Cisco 870 series routers. Some illustrations show the router with antennas  
attached, whereas the nonwireless routers do not have antennas or antenna  
connectors on the back panel. However, except for the “Connect the Antenna to  
the Wireless Router (Optional)” section, the connection procedures are the same  
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Connect the Antenna to the Wireless Router  
(Optional)  
The Cisco 850 series wireless routers support the use of a single 2.4-GHz antenna.  
(See Figure 1-3.) The Cisco 870 series wireless routers support the use of two  
2.4-GHz antennas. (See Figure 1-4.)  
Figure 1-3  
Cisco 857 Wireless Router with Single Antenna  
Cisco 857W  
SN: XXXNNNNXXXX  
ADSLoPOTS  
LAN  
CONSOLE  
RESET  
AUX  
+5,+12 VDC  
FE0  
FE1  
FE2  
FE3  
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Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Connect the Antenna to the Wireless Router (Optional)  
Figure 1-4  
Cisco 871 Wireless Router with Two Antennas  
Cisco 871W  
SN: XXXNNNNXXXX  
WAN  
LAN  
CONSOLE  
1
0
RESET  
LEFT  
RIGHT / PRIMARY  
AUX  
+5,+12 VDC  
FE4  
FE0  
FE1  
FE2  
FE3  
To connect the antenna or antennas to a wireless router, follow these steps:  
Step 1  
Step 2  
Attach each antenna to a reverse-polarity threaded Neill-Concelman (RP-TNC)  
connector on the back of the router and tighten the connector hand-tight.  
After you connect the antenna to the back of the router, orient the antenna so that  
it is straight up.  
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Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Connect the Power-over-Ethernet Module to the Cisco 870 Series Router (Optional)  
Connect the Power-over-Ethernet Module to the  
Cisco 870 Series Router (Optional)  
Power-over-Ethernet (PoE) is supported on the Cisco 870 Series routers only. If  
you purchased a PoE module, connect all four Ethernet cables on the PoE module  
to the four LAN Ethernet ports on the Cisco 870 Series router. (See Figure 1-5.)  
Make sure that you connect all four Ethernet cables.  
If the cables are too close together for easy insertion, move the plastic cable guard  
away from the connector end of the cables.  
Caution  
To ensure proper PoE module operation, do not connect the PoE module power  
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Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Connect the Power-over-Ethernet Module to the Cisco 870 Series Router (Optional)  
Figure 1-5  
Connecting the PoE Module to the Router  
1
Cisco 871W  
SN: XXXNNNNXXXX  
WAN  
LAN  
CONSOLE  
1
RESET  
LEFT  
RIGHT / PRIMARY  
0
AUX  
+5,
FE4  
2
PWR  
7
6
0
1
2
3
To LAN  
5
3
4
1
2
Cisco 870 series router  
5
6
Router power adapter  
PoE power plug  
Ethernet cables on the PoE module (four  
RJ-45 connectors in series)  
3
4
PoE module  
7
Router power plug  
PoE power adapter  
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Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Typical Installations of the Cisco 850 Series and Cisco 870 Series Routers  
Typical Installations of the Cisco 850 Series and  
Cisco 870 Series Routers  
Typical installations of the Cisco 850 series and Cisco 870 series routers are  
depicted in Figure 1-6 through Figure 1-9, as follows:  
Cisco 851 and Cisco 871 router—See Figure 1-6.  
Cisco 857 and Cisco 87 router—See Figure 1-7.  
Cisco 876 router—See Figure 1-8.  
Cisco 878 router—See Figure 1-9.  
Figure 1-6 shows a typical installation of a Cisco 851 or Cisco 871 router. This  
figure shows the back panel of a Cisco 871 router, which has two Universal Serial  
Bus (USB) ports. The Cisco 851 router does not have any USB ports; however,  
the connections on the other ports are the same for both the Cisco 851 and the  
Cisco 871 routers.  
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Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Typical Installations of the Cisco 850 Series and Cisco 870 Series Routers  
Figure 1-6  
Typical Installation of a Cisco 851 or Cisco 871 Router  
Cisco 871W  
SN: XXXNNNNXXXX  
WAN  
LAN  
CONSOLE  
1
0
RESET  
LEFT  
RIGHT / PRIMARY  
AUX  
+5C  
F4  
F0  
FE1  
FE22  
FE13  
1
2
3
4
5
1X  
2X  
1X  
2X  
1
Internet  
1
2
3
Ethernet connection to an external switch  
Ethernet connection to a PC  
4
5
Console port  
Power adapter  
WAN connection using a broadband modem to  
the Internet  
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Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Typical Installations of the Cisco 850 Series and Cisco 870 Series Routers  
Figure 1-7 shows a typical installation of a Cisco 857 or Cisco 877 router.  
Figure 1-7  
Typical Installation of a Cisco 857 or a Cisco 877 Router  
Cisco 877W  
SN: XXXNNNNXXXX  
ADSLoPOTS  
ETHERNET LAN  
CONSOLE  
RESET  
LEFT  
RIGHT / PRIMARY  
AUX  
+5C  
F4  
FE3  
FE12  
FE01  
1
2
3
4
5
1X  
2X  
1X  
2X  
1
1
2
3
Ethernet connection to an external switch  
Ethernet connection to a PC  
4
5
Console port  
Power adapter  
ADSL-over-POTS connection  
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Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Typical Installations of the Cisco 850 Series and Cisco 870 Series Routers  
Figure 1-8 shows a typical installation of a Cisco 876 router.  
Figure 1-8  
Typical Installation of a Cisco 876 Router  
Cisco 876W  
SN: XXXNNNNXXXX  
ISDN S/T  
ADSL o ISDN  
LAN  
CONSOLE  
RESET  
LEFT  
RIGHT / PRIMARY  
+5C  
AUX  
F0  
FE1  
FE2  
FE3  
1
2
3
4
5
6
1X  
2X  
1X  
2X  
1
1
2
3
Ethernet connection to an external switch  
Ethernet connection to a PC  
ISDN S/T connection  
4
5
6
ADSL-over-ISDN connection  
Console port  
Power adapter  
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Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Typical Installations of the Cisco 850 Series and Cisco 870 Series Routers  
Figure 1-9 shows a typical installation of a Cisco 878 router.  
Figure 1-9  
Typical Installation of a Cisco 878 Router  
Cisco 878W  
SN: XXXNNNNXXXX  
ISDN S/T  
G.SHDSL  
LAN  
CONSOLE  
RESET  
LEFT  
RIGHT / PRIMARY  
+5C  
AUX  
F0  
FE1  
FE2  
FE3  
1
2
3
4
5
6
1X  
2X  
1X  
2X  
1
1
2
3
Ethernet connection to an external switch  
Ethernet connection to a PC  
ISDN S/T connection  
4
5
6
G.SHDSL connection  
Console port  
Power adapter  
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Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Connect the Router  
Connect the Router  
Connect the router, referring to the typical installation for your router model as  
Follow these steps to connect the router to the power supply, to your local  
network, and to your service provider:  
Step 1  
Step 2  
Wireless models only: Make sure that you have attached the antennas to the router  
If you are using a PoE module, make sure that it is connected to the router (see  
(Optional)” section on page 1-10). Connect the Ethernet devices to the PoE  
module, not to the router.  
Step 3  
Step 4  
Step 5  
If you are connecting more than four PCs to the router, connect the router to a  
switch or hub by using a yellow Ethernet cable, as shown in Figure 1-6 through  
Connect a PC directly to your router, as shown in Figure 1-6 through Figure 1-9.  
Turn off the PC so that it will obtain an IP address from the router when it is turned  
on. You can connect additional PCs to the remaining numbered Ethernet ports.  
The console port is a service port to which you can connect a terminal or PC in  
order to configure the software by using the command-line interface (CLI) or to  
troubleshoot problems with the router. If you need access to the router console,  
connect a PC or terminal to the console port.  
Note  
By connecting the console port to an asynchronous modem using the  
optional router modem cable, you can add dial backup and remote  
management capabilities to the router.  
Step 6  
Cisco 851 and Cisco 871 routers only: Connect the second yellow Ethernet cable  
between the router Ethernet WAN port and an available port on an installed digital  
subscriber line (DSL), cable, or long-reach Ethernet modem as shown in  
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Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Connect the Router  
Follow the instructions provided with your broadband modem to determine which  
port on the modem to connect to. Turn on the broadband modem if it is not already  
turned on.  
Step 7  
Step 8  
Cisco 871 router only: Connect supported USB devices such as flash memory  
modules or eTokens to the two USB ports. For more information, see the  
Cisco Access Router USB Flash Module and USB eToken Hardware Installation  
Guide. Proceed to Step 12.  
Cisco 857 and Cisco 877 routers only: Connect the ADSLoPOTS port on the  
router to the telephone wall jack by using the lavender DSL cable. If the ADSL  
line is also used for voice communication, you can prevent disruption to data  
communication by connecting the router to an ADSL splitter, or by installing  
microfilters between telephones or fax equipment and the wall jack. Proceed to  
Caution  
Step 9  
Both LAN and WAN ports can use RJ-45 connectors. Use caution when  
connecting cables to these connectors. To avoid damage to the router, do not  
connect telephone-network voltage (TNV) circuits (such as ISDN or DSL  
circuits) to safety extra-low voltage (SELV) circuits (such as LAN circuits).  
Cisco 876 and Cisco 878 routers only: For dial backup and remote management,  
you can connect the ISDN S/T port to a Network Termination (NT1) box or an  
ADSL splitter, using the orange ISDN S/T cable (ordered separately). Continue  
to Step 10 or proceed to Step 11, as appropriate for your router model.  
Step 10 Cisco 876 routers only: Connect the DSL cable to the ADSLoISDN port on the  
router and to the ADSL splitter or wall socket. If you are using an ADSL splitter,  
connect the splitter to the wall socket using a Category 5 unshielded twisted-pair  
cable. Proceed to Step 12.  
Step 11 Cisco 878 routers only: Connect the DSL cable to the G.SHDSL port on the router  
and to the wall socket.  
Step 12 All router models: Connect power to the router, and turn on the router. Be sure to  
use the power supply that was shipped with the router. Other power supplies will  
not connect to the router.  
The green OK LED on the front panel of the router lights up when you connect  
the router to a power source. The router is now ready for use.  
If the green OK LED does not turn on, see the “Troubleshooting” chapter in the  
Cisco 850 Series and Cisco 870 Series Routers Hardware Installation Guide.  
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Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Install SDM and Configure the Router  
Note  
For Cisco 857, Cisco 876, Cisco 877, and Cisco 878 routers, the DSL line  
must have been provisioned by your service provider and must be  
correctly configured. Check the carrier detect (CD) status on the ADSL  
CD LED or G.SHDSL CD LED on the router. If the ADSL CD LED or  
G.SHDSL CD LED does not light up, check with your service provider.  
Step 13 If you have connected a PoE module to the router, connect the PoE module power  
supply to the input jack on the back panel of the PoE module. The green LED on  
the PoE front panel lights up and power is provided to devices connected to the  
PoE.  
See the Cisco 870 Series Routers Hardware Installation Guide for detailed  
connection instructions.  
Install SDM and Configure the Router  
To install Cisco SDM for configuring the router, follow these steps:  
Step 1  
Step 2  
Connect a PC to any router LAN port, as shown in Figure 1-7, Figure 1-8 and  
Insert the Cisco SDM software CD into the CD drive of the PC. An installation  
wizard is launched from the CD. Install Cisco SDM by following the instructions  
on the installation wizard user interface.  
Step 3  
Use Cisco SDM to configure the router by following the instructions in the  
Cisco Router and Security Device Manager (SDM) Quick Start Guide.  
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Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Related Documentation  
Related Documentation  
This document describes the basic process of cabling and setting up the Cisco 850  
series and Cisco 870 series routers. See the following documents for more  
information:  
Cisco 850 Series and Cisco 870 Series Access Routers Hardware Installation  
Guide—Provides detailed cabling and hardware information for the  
Cisco 850 series and Cisco 870 series routers.  
Cisco Router and Security Device Manager (SDM) Quick Start  
Guide—Provides step-by-step instructions for configuring the router and  
wireless features by using the Cisco SDM web-based GUI.  
Cisco 850 Series and Cisco 870 Series Access Routers Software  
Configuration Guide—Provides software configuration information and  
examples for the Cisco 850 and Cisco 870 series routers.  
Cisco Access Router Wireless Configuration Guide—Provides wireless  
software configuration information for Cisco access routers, including the  
Cisco 850 series and Cisco 870 series.  
Upgrading Memory in Cisco 800 Series Routers—Provides information  
about upgrading memory in the Cisco 800 series routers.  
Regulatory Compliance and Safety Information for Cisco 800 Series and  
SOHO Series Routers—Provides regulatory compliance and safety  
information about Cisco 800 series and SOHO series routers.  
Cisco Access Router USB Flash Module and USB eToken Hardware  
Installation Guide—Provides information about installing USB flash memory  
modules and eTokens.  
These documents are available on the World Wide Web. You can access the most  
current Cisco documentation on the World Wide Web at the following sites:  
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Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Obtaining Documentation  
Obtaining Documentation  
Cisco documentation and additional literature are available on Cisco.com. Cisco  
also provides several ways to obtain technical assistance and other technical  
resources. These sections explain how to obtain technical information from Cisco  
Systems.  
Cisco.com  
You can access the most current Cisco documentation at this URL:  
You can access the Cisco website at this URL:  
You can access international Cisco websites at this URL:  
Product Documentation DVD  
Cisco documentation and additional literature are available in the Product  
Documentation DVD package, which may have shipped with your product. The  
Product Documentation DVD is updated regularly and may be more current than  
printed documentation.  
The Product Documentation DVD is a comprehensive library of technical product  
documentation on portable media. The DVD enables you to access multiple  
versions of hardware and software installation, configuration, and command  
guides for Cisco products and to view technical documentation in HTML. With  
the DVD, you have access to the same documentation that is found on the Cisco  
website without being connected to the Internet. Certain products also have .pdf  
versions of the documentation available.  
The Product Documentation DVD is available as a single unit or as a subscription.  
Registered Cisco.com users (Cisco direct customers) can order a Product  
Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool  
or Cisco Marketplace.  
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Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Documentation Feedback  
Cisco Ordering tool:  
Cisco Marketplace:  
Ordering Documentation  
Beginning June 30, 2005, registered Cisco.com users may order Cisco  
documentation at the Product Documentation Store in the Cisco Marketplace at  
this URL:  
Cisco will continue to support documentation orders using the Ordering tool:  
Registered Cisco.com users (Cisco direct customers) can order  
documentation from the Ordering tool:  
Instructions for ordering documentation using the Ordering tool are at  
this URL:  
Nonregistered Cisco.com users can order documentation through a local  
account representative by calling Cisco Systems Corporate Headquarters  
(California, USA) at 408 526-7208 or, elsewhere in North America, by  
calling 1 800 553-NETS (6387).  
Documentation Feedback  
You can rate and provide feedback about Cisco technical documents by  
completing the online feedback form that appears with the technical documents  
on Cisco.com.  
You can send comments about Cisco documentation to [email protected].  
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Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Cisco Product Security Overview  
You can submit comments by using the response card (if present) behind the front  
cover of your document or by writing to the following address:  
Cisco Systems  
Attn: Customer Document Ordering  
170 West Tasman Drive  
San Jose, CA 95134-9883  
We appreciate your comments.  
Cisco Product Security Overview  
Cisco provides a free online Security Vulnerability Policy portal at this URL:  
From this site, you can perform these tasks:  
Report security vulnerabilities in Cisco products.  
Obtain assistance with security incidents that involve Cisco products.  
Register to receive security information from Cisco.  
A current list of security advisories and notices for Cisco products is available at  
this URL:  
If you prefer to see advisories and notices as they are updated in real time, you  
can access a Product Security Incident Response Team Really Simple Syndication  
(PSIRT RSS) feed from this URL:  
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Chapter 1 Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide  
Obtaining Technical Assistance  
Reporting Security Problems in Cisco Products  
Cisco is committed to delivering secure products. We test our products internally  
before we release them, and we strive to correct all vulnerabilities quickly. If you  
think that you might have identified a vulnerability in a Cisco product, contact  
PSIRT:  
Emergencies[email protected]  
An emergency is either a condition in which a system is under active attack  
or a condition for which a severe and urgent security vulnerability should be  
reported. All other conditions are considered nonemergencies.  
Nonemergencies[email protected]  
In an emergency, you can also reach PSIRT by telephone:  
1 877 228-7302  
1 408 525-6532  
Tip  
We encourage you to use Pretty Good Privacy (PGP) or a compatible product to  
encrypt any sensitive information that you send to Cisco. PSIRT can work from  
encrypted information that is compatible with PGP versions 2.x through 8.x.  
Never use a revoked or an expired encryption key. The correct public key to use  
in your correspondence with PSIRT is the one linked in the Contact Summary  
section of the Security Vulnerability Policy page at this URL:  
The link on this page has the current PGP key ID in use.  
Obtaining Technical Assistance  
Cisco Technical Support provides 24-hour-a-day award-winning technical  
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service contract, Cisco Technical Assistance Center (TAC) engineers provide  
telephone support. If you do not have a valid Cisco service contract, contact your  
reseller.  
Cisco Technical Support & Documentation Website  
The Cisco Technical Support & Documentation website provides online  
documents and tools for troubleshooting and resolving technical issues with Cisco  
products and technologies. The website is available 24 hours a day, at this URL:  
Access to all tools on the Cisco Technical Support & Documentation website  
requires a Cisco.com user ID and password. If you have a valid service contract  
but do not have a user ID or password, you can register at this URL:  
Note  
Use the Cisco Product Identification (CPI) tool to locate your product serial  
number before submitting a web or phone request for service. You can access the  
CPI tool from the Cisco Technical Support & Documentation website by clicking  
the Tools & Resources link under Documentation & Tools. Choose Cisco  
Product Identification Tool from the Alphabetical Index drop-down list, or click  
the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool  
offers three search options: by product ID or model name; by tree view; or for  
certain products, by copying and pasting show command output. Search results  
show an illustration of your product with the serial number label location  
highlighted. Locate the serial number label on your product and record the  
information before placing a service call.  
Submitting a Service Request  
Using the online TAC Service Request Tool is the fastest way to open S3 and S4  
service requests. (S3 and S4 service requests are those in which your network is  
minimally impaired or for which you require product information.) After you  
describe your situation, the TAC Service Request Tool provides recommended  
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solutions. If your issue is not resolved using the recommended resources, your  
service request is assigned to a Cisco engineer. The TAC Service Request Tool is  
located at this URL:  
For S1 or S2 service requests or if you do not have Internet access, contact the  
Cisco TAC by telephone. (S1 or S2 service requests are those in which your  
production network is down or severely degraded.) Cisco engineers are assigned  
immediately to S1 and S2 service requests to help keep your business operations  
running smoothly.  
To open a service request by telephone, use one of the following numbers:  
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)  
EMEA: +32 2 704 55 55  
USA: 1 800 553-2447  
For a complete list of Cisco TAC contacts, go to this URL:  
Definitions of Service Request Severity  
To ensure that all service requests are reported in a standard format, Cisco has  
established severity definitions.  
Severity 1 (S1)—Your network is “down,” or there is a critical impact to your  
business operations. You and Cisco will commit all necessary resources around  
the clock to resolve the situation.  
Severity 2 (S2)—Operation of an existing network is severely degraded, or  
significant aspects of your business operation are negatively affected by  
inadequate performance of Cisco products. You and Cisco will commit full-time  
resources during normal business hours to resolve the situation.  
Severity 3 (S3)—Operational performance of your network is impaired, but most  
business operations remain functional. You and Cisco will commit resources  
during normal business hours to restore service to satisfactory levels.  
Severity 4 (S4)—You require information or assistance with Cisco product  
capabilities, installation, or configuration. There is little or no effect on your  
business operations.  
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Obtaining Additional Publications and Information  
Obtaining Additional Publications and Information  
Information about Cisco products, technologies, and network solutions is  
available from various online and printed sources.  
Cisco Marketplace provides a variety of Cisco books, reference guides,  
documentation, and logo merchandise. Visit Cisco Marketplace, the company  
store, at this URL:  
Cisco Press publishes a wide range of general networking, training and  
certification titles. Both new and experienced users will benefit from these  
publications. For current Cisco Press titles and other information, go to Cisco  
Press at this URL:  
Packet magazine is the Cisco Systems technical user magazine for  
maximizing Internet and networking investments. Each quarter, Packet  
delivers coverage of the latest industry trends, technology breakthroughs, and  
Cisco products and solutions, as well as network deployment and  
troubleshooting tips, configuration examples, customer case studies,  
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Internet Protocol Journal is a quarterly journal published by Cisco Systems  
for engineering professionals involved in designing, developing, and  
operating public and private internets and intranets. You can access the  
Internet Protocol Journal at this URL:  
Networking products offered by Cisco Systems, as well as customer support  
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