Cisco Systems IP Phone 7902G User Manual

Cis c o IP P h o n e Ad m in is t ra t io n Gu id e

fo r Cis c o Ca llMa n a g e r 3 .3

Cisco IP Phones 7902G, 7905G, and 7912G

Co rp o ra t e He a d q u a rt e rs

Cisco System s, Inc.

170 West Tasm an Drive

San J ose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Text Part Num ber: OL-6313-01

Download from Www.Somanuals.com. All Manuals Search And Download.

C O N T E N T S

Preface xi

Overview xi

Audience xi

Objectives xii

Organization xii

Related Topics

•

Modifying DHCP Settings, page 4-9

Configuring IP Settings, page 4-15

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

1-8

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 1 An Overview of the Cisco IP Phone

What F e atures are Supported on the C i sco I P Phone Models 7902G/7905G/7912G?

•

Configuring TFTP Options, page 4-28

Understanding Interactions with Other Cisco IP Telephony Products,

page 2-1

•

Understanding the Phone Startup Process, page 2-4

What Features are Supported on the Cisco IP Phone

Models 7902G/7905G/7912G?

The Cisco IP Phone models 7902G/7905G/7912G function much like traditional

analog phones, allowing you to place and receive telephone calls.

In addition to traditional telephony features, the Cisco IP Phone includes features

that enable you to administer and monitor the phone as a network device.

This section includes the following topics:

•

Feature Overview, page 1-9

Configuring Telephony Features, page 1-10

Configuring Network Features Using the Cisco IP Phone, page 1-11

Providing Users with Feature Information, page 1-11

Feature Overview

Cisco IP Phones provide traditional telephony functionality, such as call

forwarding and transferring, redialing, speed dialing, conference calling, and

voice messaging system access. Cisco IP phones also provide a variety of other

features. For an overview telephony features the Cisco IP Phone models

7902G/7905G/7912G support, and for tips on configuring them, see the

“Configuring Telephony Features Using Cisco CallManager Administration”

section on page 5-2.

Like other network devices, you must configure the Cisco IP Phones to prepare

them to access Cisco CallManager and the rest of the IP network. Using DHCP,

you have fewer settings to modify, but you can choose to assign a static IP if your

network requires it. For instructions on configuring the network settings on the

Cisco IP Phones, see Chapter 4, “Configuring Network Settings on the

Cisco IP Phone.”

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

1-9

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 1 An Overview of the C i sco I P Phone

What Features are Supported on the Cisco I P Phone Models 7902G/7905G/7912G?

The Cisco IP Phone models 7905G/7912G can integrate with the corporate

Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable

users to search for co-workers contact information directly from their IP phones.

For information about configuring this feature, see the “Configuring the

Corporate Directory” section on page 5-7 .

Because the Cisco IP Phone is a network device, you can obtain detailed status

information from it directly. This information can assist you in troubleshooting

any problems users might encounter when using their IP phones. See Chapter 6,

“Troubleshooting the Cisco IP Phone” for tips on using this information.

Related Topics

•

Configuring Network Settings on the Cisco IP Phone, page 4-1

Configuring Users, Features, and Services, page 5-1

Troubleshooting the Cisco IP Phone, page 6-1

Configuring Telephony Features

You can modify additional settings from the Cisco CallManager Administration

application. Use this web-based application to set up phone registration criteria

and calling search spaces, to configure corporate directories, and to modify phone

button templates, among other tasks. See the “Configuring Telephony Features

Using Cisco CallManager Administration” section on page 5-2 and the

Cisco CallManager Administration Guide for additional information.

If you are not familiar with the Cisco CallManager Administration application,

use the context-sensitive help that is available within the application for guidance.

You can access context-sensitive help by choosing Help > For this screen from

the main menu bar.

This guide provides partial instructions for procedures that involve

Cisco CallManager Administration. These instructions are intended to point you

to the appropriate window in the Cisco CallManager application and to provide

some initial guidance.

For detailed information about using Cisco CallManager, refer to the

Cisco CallManager documentation suite that is available at this location:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

1-10

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 1 An Overview of the Cisco IP Phone

What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G?

Related Topic

Configuring Telephony Features Using Cisco CallManager Administration,

page 5-2

•

Configuring Network F e atur es U s ing the C i sco I P Phone

You can locally configure features such as DHCP, TFTP, and IP settings on the

phone itself. You can also obtain statistics about a current call or firmware

versions on the phone.

For more information about configuring features and viewing statistics from the

phone, see Chapter 4, “Configuring Network Settings on the Cisco IP Phone” and

Chapter 6, “Troubleshooting the Cisco IP Phone.”

Related Topics

•

Configuring Network Settings on the Cisco IP Phone, page 4-1

Troubleshooting the Cisco IP Phone, page 6-1

Providing Users with Feature Information

If you are a system administrator, you are likely the primary source of information

for Cisco IP Phone users in your network or company. To ensure that you

distribute the most current feature and procedural information, familiarize

yourself with Cisco IP Phone documentation. Make sure to visit the

Cisco IP Phone web site:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/ip_clmgr/engl

ish/index.htm.

From this site, you can view and order various user guides, including wallet cards.

For complete ordering information, see the “Obtaining Documentation” section

on page xiv.

In addition to providing documentation, it is important to inform users of

available Cisco IP Phone features—including features specific to your company

or network—and of how to access and customize those features, if appropriate.

For a summary of some of the key information that phone users need their system

administrators to provide, see the “Providing Information to Users Via a Web

Site” section on page 5-9.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

1-11

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 1 An Overview of the Cisco IP Phone

Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G

Related Topic

•

Providing Information to Users Via a Web Site, page 5-9

Understanding the Requirements for Installing and

Configuring the Cisco IP Phone Models

7902G/7905G/7912G

To install and configure the Cisco IP Phone models 7902G/7905G/7912G, you

must configure some network settings, set up Cisco CallManager, and make

changes locally on the phone.

Refer to Table 1-2 for an overview of required procedures. For detailed

information about these steps, refer to the sources shown.

Note

You can specify additional configuration settings using profile files stored on the

TFTP server. For more information, see Appendix A, “Additional Configuration

Methods, Parameters, and Procedures.”

Table 1-2

Overview of Configuration Procedures for the Cisco IP Phone

Required Task

Purpose

For More Information

1. If the Cisco IP Phone model that

you want to configure does not

appear in the Phone Type

The support patch allows

Cisco CallManager to identify same web page as the

a Cisco IP Phone. support patch.

Refer to instructions on the

drop-down list in

Cisco CallManager, go to the

following URL and install the

latest support patch for your

version of Cisco CallManager:

http://www.cisco.com/cgi-bin/

tablebuild.pl/callmgr-33

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

1-12

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 1 An Overview of the Cisco IP Phone

Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G

Table 1-2

Overview of Configuration Procedures for the Cisco IP Phone (continued)

Required Task

2. Gather the following information Required to configure

about the phone: Cisco CallManager to support

the Cisco IP Phones.

Purpose

For More Information

See the following:

•

“Adding Phones to the

Cisco CallManager

Database” section on

page 2-12

•

Model

MAC address

Physical location of the phone

•

“Configuring

Cisco CallManager user to

associate with the phone

Telephony Features

Using

Cisco CallManager

Administration” section

on page 5-2

•

Partition, calling search space,

and location information, if

used

•

Cisco CallManager

System Guide

Number of lines and

associated directory numbers

to assign to the phone

Cisco CallManager

Administration Guide

Features to be added and

configured to the phone

3. Configure routers, gateways, and

switches to handle voice

communication.

Establishes the infrastructure See the “Understanding

for the IP telephony network. How the Cisco IP Phone

Interacts with the

Cisco Catalyst Family of

Switches” section on

page 2-3 and the

documentation included

with these devices.

4. Add the phone to

Provides call processing in the See the “Adding Phones to

Cisco CallManager.

IP telephony network.

the Cisco CallManager

Database” section on

page 2-12 and refer to

Cisco CallManager

Administration Guide.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

1-13

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 1 An Overview of the Cisco IP Phone

Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G

Table 1-2

Overview of Configuration Procedures for the Cisco IP Phone (continued)

Required Task

Purpose

Determines how the phone is See the “Adding Phones to

the Cisco CallManager

and how the directory number Database” section on

For More Information

5. Choose to auto-register phones,

add them to the Cisco CallManager added to Cisco CallManager

database manually, or use the

Bulk Administration Tool (BAT) to is assigned.

add many phones to the database

simultaneously.

page 2-12 and refer to

Cisco CallManager

Administration Guide .

6. Choose to power through the

Cisco AC adapter or

Determines whether the phone See the “Providing Power to

receives power from an the Cisco IP Phone” section

Cisco Catalyst switch.

external power source over a on page 2-9 or the

power cord or from the in-line documentation included

power source over the Ethernet with the Cisco Catalyst

cable.

switch.

7. Install the phone in the network.

Adds the phone to the network. See Chapter 3, “Installing

the Cisco IP Phone”.

8. Configure network settings on the Sets IP settings (if not using

See the “Configuring IP

Settings” section on

page 4-15 and the

“Configuring TFTP

Options” section on

page 4-28.

Cisco IP Phone.

DHCP in the network) and

assigns a TFTP server.

9. Configure the phone features such Provides enhanced telephony See the “Configuring

as call waiting, call forward, call

park, and call pickup.

functionality.

Telephony Features Using

Cisco CallManager

Administration” section on

page 5-2 and refer to

Cisco CallManager

Administration Guide.

10. Configure directories.

Integrates with a LDAP3

standard directory, enabling

users to search through a

corporate directory.

See the “Configuring the

Corporate Directory”

section on page 5-7 or refer

to Cisco CallManager

Administration Guide.

Note

This task does not apply to the

Cisco IP Phone 7902G.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

1-14

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 1 An Overview of the Cisco IP Phone

Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G

Table 1-2

Overview of Configuration Procedures for the Cisco IP Phone (continued)

Required Task

Purpose

For More Information

11. Configure Cisco IP Phone services. Allows users to quickly access See the “Setting Up

information such as weather

quotes, stocks quotes, or other page 5-8 and refer to

web-based information that

uses extensible-markup

language (XML).

Services” section on

Note

This task does not apply to the

Cisco IP Phone 7902G.

Cisco CallManager

Administration Guide .

12. Configure directories.

Note This task does not apply to the

Cisco IP Phone 7902G.

Integrates with an LDAP3

standard directory, enabling

users to search through a

corporate directory.

See the “Configuring the

Corporate Directory”

section on page 5-7 and

refer to Cisco CallManager

Administration Guide.

13. Add users to Cisco CallManager. Associates a user with a

See the “Adding Users to

phone, enabling access to the Cisco CallManager” section

User Options web-based on page 5-7 and refer to

application where users set up Cisco CallManager

features such as call

Administration Guide or the

forwarding and speed dial, and Cisco CallManager

subscribe to services.

application online help.

14. Provide information to end users

Ensures that users have

See the “Providing

Information to Users Via a

Web Site” section on

page 5-9.

about how to use their phones and adequate information to

how to configure their phone

options.

successfully use their

Cisco IP Phones.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

1-15

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 1 An Overview of the Cisco IP Phone

Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

1-16

Download from Www.Somanuals.com. All Manuals Search And Download.

C H A P T E R

PreparingtoInstallthe Cisco IP Phone

on Your Network

Cisco IP Phones enable you to communicate using voice over a data network. To

provide this capability, the IP Phones depend upon and interact with several other

key Cisco IP Telephony components, including Cisco CallManager.

These sections provide you with an important overview of the interaction between

the Cisco IP Phone models 7902G/7905G/7912G and other key components of the

Voice over IP (VoIP) network:

•

Understanding Interactions with Other Cisco IP Telephony Products,

page 2-1

•

Understanding the Phone Startup Process, page 2-4

Guidelines for Configuring Ports on the Cisco IP Phone models

7902G/7905G/7912G, page 2-8

•

Adding Phones to the Cisco CallManager Database, page 2-12

Understanding Interactions with Other

Cisco IP Telephony Products

To function in the IP telephony network, the Cisco IP Phone must be connected

to a networking device, such as a Cisco Catalyst switch. You must also register

the Cisco IP Phone with a Cisco CallManager system before sending and

receiving calls.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

2-1

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 2 Preparing to Install the Cisco IP Phone on Your Network

Understanding Interactions with Other Cisco IP T e lephony Products

This section covers the following topics:

•

Understanding How the Cisco IP Phone Interacts with Cisco CallManager,

page 2-2

•

Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst

Family of Switches, page 2-3

Understanding How the Cisco IP Phone Interacts with

Cisco CallManager

Cisco CallManager is an open and industry-standard call processing system.

Cisco CallManager software runs on a Windows 2000 server and sets up and tears

down calls between phones, integrating traditional PBX functionality with the

corporate IP network. Cisco CallManager manages the components of the IP

telephony system—the phones, access gateways, and the resources necessary for

such features as call conferencing and route planning.

For information about configuring Cisco CallManager to work with the IP devices

described in this chapter, refer to Cisco CallManager Administration Guide and

Cisco CallManager System Guide.

Note

If the Cisco IP Phone model that you want to configure does not appear in the

Phone Type drop-down list in Cisco CallManager, go to the following URL and

install the latest support patch for your version of Cisco CallManager:

http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-33

Related Topic

•

Configuring Telephony Features Using Cisco CallManager Administration,

page 5-2

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

2-2

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 2 Preparing to Install the Cisco IP Phone on Your Network

Understanding Interactions with Other Cisco IP Telephony Products

Understanding How the Cisco IP Phone Interacts with the

Cisco Catalyst Family of Switches

The Cisco IP Phone 7912G has an internal Ethernet switch, enabling it to switch

incoming traffic to the phone, the access port, or to the network port (see the

“Connecting to the Network” section on page 2-8 for details). The Cisco IP Phone

models 7902G/7905G do not include an internal Ethernet switch or an access port.

If a computer is connected to the access port, the computer and the phone share

the same physical link to the switch and the same port on the switch.

This shared physical link has the following implications for the VLAN

configuration on the network:

•

The current VLANs might be configured on an IP subnet basis. However,

additional IP addresses may not be available to assign the phone to the same

subnet as other devices connected to the same port.

•

Data traffic present on the VLAN supporting phones might reduce the quality

of Voice-over-IP traffic.

You can resolve these issues by isolating the voice traffic onto a separate VLAN

on each of the ports connected to a phone. The switch port configured for

connecting a phone would have separate VLANs configured for carrying:

•

Voice traffic to and from the IP phone (auxiliary VLAN)

Data traffic to and from the PC connected to the switch through the access

port of the IP phone (native VLAN)

Isolating the phones on a separate, auxiliary VLAN increases the quality of the

voice traffic and allows a large number of phones to be added to an existing

network where there are not enough IP addresses.

For more information, refer to the documentation included with the

Cisco Catalyst switch.

Related Topics

•

Connecting to the Network, page 2-8

Understanding the Phone Startup Process, page 2-4

Modifying VLAN Settings, page 4-24

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

2-3

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 2 Preparing to Install the Cisco IP Phone on Your Network

Understanding the Phone Startup Process

When connecting to the V o IP network, the Cisco IP Phone goes through a

standard startup process composed of up to seven steps. Depending on your

specific network configuration, not all of these steps may occur on your

Cisco IP Phone.

Each of these steps is described in the sections that follow:

•

Obtaining Power from the Switch, page 2-4

Loading the Stored Phone Image, page 2-5

Configuring VLAN, page 2-5

Obtaining an IP Address, page 2-5

Accessing TFTP Server, page 2-6

Requesting Configuration Files, page 2-6

Contacting Cisco CallManager, page 2-7

Related Topics

•

Verifying the Phone Startup Process, page 3-9

Resolving Startup Problems, page 6-12

Obtaining Power from the Switch

You can connect the Cisco IP Phone to a Cisco Catalyst switch with one of the

modules that provides power to the phone (WS-X6348-RJ45V). See the

“Providing Power to the Cisco IP Phone” section on page 2-9 for details.

If you use this optional configuration, the phone receives phantom power and

powers up when you connect the Cisco IP Phone to the switch. The phone then

sends Cisco Discovery Protocol (CDP) notifications to the switch indicating it is

ready to receive CDP packets and indicating the power requirement for the phone.

The switch allocates power and sends it over the network cable.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

2-4

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 2 Preparing to Install the Cisco IP Phone on Y o ur Network

U n derstanding the Phone Startup Process

Related Topics

•

Understanding the Phone Startup Process, page 2-4

Providing Power to the Cisco IP Phone, page 2-9

Resolving Startup Problems, page 6-12

Loading the Stored Phone Image

The Cisco IP Phone has non-volatile Flash memory in which it stores firmware

images and user-defined preferences. At startup, the phone runs a bootstrap loader

that loads a phone image stored in Flash memory. Using this image, the phone

initializes its software and hardware.

Related Topics

•

Understanding the Phone Startup Process, page 2-4

Resolving Startup Problems, page 6-12

Configuring VLAN

If the Cisco IP Phone is connected to a Cisco Catalyst switch, the switch next

informs the phone of the voice VLAN defined on the switch. The phone needs to

know its VLAN membership before it can proceed with the Dynamic Host

Configuration Protocol (DHCP) request for an IP address.

Related Topics

•

Understanding the Phone Startup Process, page 2-4

Modifying VLAN Settings, page 4-24

Resolving Startup Problems, page 6-12

Obtaining an IP Address

If the Cisco IP Phone is using DHCP to obtain an IP address, the phone queries

the DHCP server to obtain one. If you are not using DHCP in your network, you

must assign static IP addresses to each phone locally.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

2-5

Download from Www.Somanuals.com. All Manuals Search And Download.

C h apter 2 Preparing to Install the Cisco IP Phone on Your Network

Understanding the Phone Startup Process

Related Topics

•

Understanding the Phone Startup Process, page 2-4

Modifying DHCP Settings, page 4-9

Configuring IP Settings, page 4-15

Resolving Startup Problems, page 6-12

Accessing TFTP Server

In addition to assigning an IP address, the DHCP server directs the

Cisco IP Phone to a TFTP Server. If the phone has a statically defined IP address,

you must configure the TFTP server locally on the phone; the phone then contacts

the TFTP server directly.

Related Topics

•

Understanding the Phone Startup Process, page 2-4

Configuring TFTP Options, page 4-28

Resolving Startup Problems, page 6-12

Requesting Configuration Files

The TFTP server has configuration files (.cnf file format or .cnf.xml) for

telephony devices, which define parameters for connecting to Cisco CallManager.

In general, any time you make a change in Cisco CallManager that requires the

phone (device) to be reset, a change has been made to the phone's configuration

file.

The .cnf.xml file also contains the information that tells the phone which image

load it should be running. If this image load differs from the one currently loaded

on the phone, the phone contacts the TFTP server to request the new image file.

The phone first requests the file SEPxxxxxxxxxxxx.cnf.xml, where each xx is the

two-digit lowercase hexadecimal representation of each integer in the phone’s

MAC address. If the phone cannot find this file, it requests the files

XMLDefault.cnf.xml and SEDDefault.cnf.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

2-6

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 2 Preparing to Install the Cisco IP Phone on Your Network

Understanding the Phone Startup Process

After the phone obtains one of the .cnf.xml files or the .cnf file, the

Cisco IP Phone 7902G requests the profile file ffxxxxxxxxxxxx, the

Cisco IP Phone 7905G requests the profile file ld xxxxxxxxxxxx , and the

Cisco IP Phone 7912G requests the profile file gkxxxxxxxxxxxx, where each xx is

the two-digit lowercase hexadecimal representation of each integer in the phone’s

MAC address. If a phone cannot find this profile file, it requests the profile file

ffdefault.cfg for the Cisco IP Phone 7902G, the profile file lddefault.cfg for the

Cisco IP Phone 7905G, or the profile file gkdefault.cfg for the Cisco IP Phone

7912G. For more information about profile files, see Appendix A, “Additional

Configuration Methods, Parameters, and Procedures.”

After the phone finds one of the profile files, or if it cannot find a profile file, it

continues with its startup process.

Related Topics

•

Understanding the Phone Startup Process, page 2-4

Resolving Startup Problems, page 6-12

Contacting Cisco CallManager

The configuration file defines how the Cisco IP Phone communicates with

Cisco CallManager. After obtaining the file from the TFTP server, the phone

attempts to make a TCP connection to the highest priority Cisco CallManager on

the list.

If the phone was manually added to the database, Cisco CallManager identifies

the phone. If the phone was not manually added to the database and

auto-registration is enabled in Cisco CallManager, the phone attempts to

auto-register itself in the Cisco CallManager database.

Cisco CallManager informs devices using .cnf format configuration files of their

load ID. Devices using .xml format configuration files receive the load ID in the

configuration file.

Related Topics

•

Understanding the Phone Startup Process, page 2-4

Resolving Startup Problems, page 6-12

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

2-7

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 2 Preparing to Install the Cisco IP Phone on Your Network

Guidelines for Configuring Ports on the Cisco IP Phone models 7902G/7905G/7912G

Guidelines for Configuring Ports on the

Cisco IP Phone models 7902G/7905G/7912G

Cisco IP Phones include ports for connecting the phones to the network and for

providing power to the phones. These sections provide tips for configuring these

ports:

•

Connecting to the Network, page 2-8

Providing Power to the Cisco IP Phone, page 2-9

Connecting to the Network

The Cisco IP Phone 7912G has two RJ-45 ports labelled “network” and “access.”

The Cisco IP Phone models 7902G/7905G have one RJ-45 port. Each port

supports 10/100 Mbps half- or full-duplex connections to external devices. You

can use either Category 3 or 5 cabling for 10-Mbps connections, but you must use

Category 5 for 100 Mbps connections. On both the network port and access port,

use full-duplex mode to avoid collisions.

See Figure 3-1 for the connection ports available on the back of the Cisco IP

Phone models 7902G/7905G. See Figure 3-2 for the connection ports available on

the back of the Cisco IP Phone 7912G

Related Topics

•

Connecting the Cisco IP Phone to the Network, page 3-4

Using the Network Port, page 2-8

Using the Access Port, page 2-9

Using the Network Port

Use the network port to connect the phone to the network. You must use a

straight-through cable on this port. The phone can also obtain inline power from

the Cisco Catalyst switch over this connection. See the “Providing Power to the

Cisco IP Phone” section on page 2-9 for details.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

2-8

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 2 Preparing to Install the Cisco IP Phone on Y o ur Network

Guidelines for Configuring Ports on the Cisco IP Phone models 7902G/7905G/7912G

Related Topics

•

Connecting the Cisco IP Phone to the Network, page 3-4

Providing Power to the Cisco IP Phone, page 2-9

Using the Access Port

Use the access port to connect a network device, such as a computer, to the phone.

You must use a straight-through cable on this port.

Related Topic

•

Connecting the Cisco IP Phone to the Network, page 3-4

Providing Power to the Cisco IP Phone

You can power a Cisco IP Phone from an external power supply, from a switch

port, or from a power source between the phone and the switch.

The Cisco IP Phone can be powered by the following sources:

•

External power—optional Cisco AC adapter and power cord for connecting

to a standard wall receptacle.

Inline power—inline power provider to the Cisco IP Phone when connected

to a Cisco Catalyst switch capable of providing inline power.

Note

Only the network port supports inline power from the

Cisco Catalyst switches.

•

WS-PWR-PANEL—power patch panel that allows the Cisco IP Phone to be

connected to existing Catalyst 4000, 5000, and 6000 family 10/100BaseTX

switching modules.

This module sends power on pins 4, 5, 7, & 8, which are not used for Ethernet

signaling. The power patch panel also attempts to verify that the attached

device is a Cisco IP Phone before providing power.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

2-9

Download from Www.Somanuals.com. All Manuals Search And Download.

C h apter 2 Preparing to Install the Cisco IP Phone on Your Network

Guidelines for Configuring Ports on the Cisco IP Phone models 7902G/7905G/7912G

Related Topics

•

Connecting the Cisco IP Phone to the Network, page 3-4

Connecting to the Network, page 2-8

Understanding Interactions with Other Cisco IP Telephony Products,

page 2-1

•

Power Source Design, page 2-10

Redundancy Feature, page 2-11

Power Source Design

The phone and switch automatically determine which power source the phone

uses. If the power has to be switched to a different source, the phone user will

experience different results based on which power source is being used by the

phone.

Use the following information to choose a power source for the phone:

•

If you plug a phone into the optional power supply before plugging it into the

network, the phone is powered by the power supply.

•

If you then unplug the phone from the power supply, the phone resets. If the

switch port is configured for 10/100 Mbps, the switch recognizes the loss of

power and brings the phone back up.

•

If the switch port is configured for 10 Mbps only, then you must unplug the

network connection and plug it back into the phone for the switch to

recognize the phone’s loss of power.

If, however, you plugged the network connection into the phone before you

plugged in the power cord, the phone receives power through the switch, and

unplugging the power cord will not bring down the phone. If the switch

reboots, the phone will then be powered by the power cord.

Related Topics

•

Connecting the Cisco IP Phone to the Network, page 3-4

Connecting to the Network, page 2-8

Understanding Interactions with Other Cisco IP Telephony Products,

page 2-1

•

Providing Power to the Cisco IP Phone, page 2-9

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

2-10

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 2 Preparing to Install the Cisco IP Phone on Your Network

Guidelines for Configuring Ports on the Cisco IP Phone models 7902G/7905G/7912G

Redundancy Feature

For redundancy, you can use the Cisco AC adapter even if you are using inline

power from the Cisco Catalyst switches. The Cisco IP Phone can share the power

load being used from the inline power and external power source. If either the

inline power or the external power goes down, the phone can switch entirely to the

other power source.

To use this redundancy feature:

1. Set the inline power mode to auto on the Cisco Catalyst switch.

2. Connect the unpowered Cisco IP Phone to the network.

3. Connect the external power supply to the phone after the phone powers up.

Related Topics

•

Connecting the Cisco IP Phone to the Network, page 3-4

Connecting to the Network, page 2-8

Understanding Interactions with Other Cisco IP Telephony Products,

page 2-1

•

Providing Power to the Cisco IP Phone, page 2-9

Connecting a Handset to a C i sco I P Phone

Each Cisco IP Phone includes a handset designed especially for use with the

phone. These handsets are interchangeable among Cisco IP Phone models. The

handsets include a light strip used to indicate voice messages waiting.

To place and answer calls using a handset, plug the included handset into the back

of the phone base (see the “Connecting the Cisco IP Phone to the Network”

section on page 3-4 for details) and pick up the handset.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

2-11

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 2 Preparing to Install the Cisco IP Phone on Your Network

Adding Phones to the Cisco CallManager Database

Before installing any Cisco IP phones, you must make decisions about how you

want the phones to be added to the Cisco CallManager database. Because

Cisco CallManager handles call processing in the network, this is a critical step.

You can add phones to the Cisco CallManager database automatically using

auto-registration, manually using the Cisco CallManager Administration

application, or in groups with the Bulk Administration Tool (BAT).

Once you add a Cisco IP phone using the Cisco CallManager Administration

application, the Phone Configuration Window in the application displays the

device name, registration status, and the IP address of the Cisco CallManager to

which the device is registered.

This section covers the following topics:

•

Using Auto-Registration, page 2-12

Adding Phones Manually, page 2-14

Using the Bulk Administration Tool, page 2-17

Tip

To get help using the Cisco CallManager application, access context-sensitive

help by choosing Help > For this page from the main menu bar. For complete

instructions and conceptual information, refer to Cisco CallManager

Administration Guide and Cisco CallManager System Guide.

Using Auto-Registration

Use auto-registration if you want Cisco CallManager to assign directory numbers

automatically to new phones as they connect to the IP telephony network. Once a

phone has auto-registered, you can move it to a new location and assign it to a

different device pool without affecting its directory number.

With auto-registration enabled, Cisco CallManager begins the automatic startup

process to obtain a directory number as soon as you connect the Cisco IP Phone

to the network. During auto-registration, Cisco CallManager automatically

assigns the next available sequential directory number to the phone.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

2-12

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 2 Preparing to Install the Cisco IP Phone on Your Network

Adding Phones to the Cisco CallManager Database

Use auto-registration to quickly get all phones into the Cisco CallManager

database. You can then modify any settings, such as the directory numbers, from

Cisco CallManager. If you do not use auto-registration, you must manually add

phones to the Cisco CallManager database or use the Bulk Administration Tool

(BAT).

Use the following procedure as a starting point to enable auto-registration using

the Cisco CallManager Administration application. For additional information,

access context-sensitive help from the application or refer to Cisco CallManager

documentation.

Procedure

Step 1

Step 2

From the menu bar, choose System > Cisco CallManager.

The Cisco CallManager Configuration window appears.

Step 3

Verify that the “Auto-registration disabled on this Cisco CallManager” setting is

not checked. Cisco CallManager disables the auto-registration by default to

prevent unauthorized connections to the network.

Step 4

Step 5

Step 6

To modify phone settings, choose Device > Phone. Use the Find and List Phones

window to enter search criteria for each phone.

Install the phone by following the instructions in Chapter 3, “Installing the

Cisco IP Phone.”

To configure additional phone features, see the “Configuring Telephony Features

Using Cisco CallManager Administration” section on page 5-2 for details.

Related Topics

•

Adding Phones Manually, page 2-14

Using the Bulk Administration Tool, page 2-17

Configuring Telephony Features Using Cisco CallManager Administration,

page 5-2

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

2-13

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 2 Preparing to Install the Cisco IP Phone on Your Network

Adding Phones to the Cisco CallManager Database

Adding Phones Manually

If you want to assign specific directory numbers to a specific Cisco IP Phone

without using auto-registration, you can manually add each phone to the

Cisco CallManager database or use the Bulk Administration Tool (BAT).

If you want to add phones manually, and are not using Dynamic Host

Configuration Protocol (DHCP) in your network, then you must configure the IP

settings and Trivial File Transfer Protocol (TFTP) server locally on each phone.

Alternatively, if you use DHCP, but want to manually set the TFTP server, then

allow the phone to start up, using DHCP, before re-assigning the TFTP server.

See these topics for more information:

•

Adding Phones Manually Using DHCP, page 2-14

Assigning Static IP Addresses, page 2-15

Adding Phones Manually Using DHCP

If you are using DHCP in your network, but you are not using auto-registration,

you can manually add a phone to the Cisco CallManager database. If you are

using DHCP, you do not need to assign IP addresses or TFTP servers.

Use the following procedure as a starting point to add phones manually using the

Cisco CallManager Administration application.

Procedure

Step 1

Step 2

From the menu bar, choose Device > Add a New Device.

The Add a New Device window appears.

Step 3

Step 4

Select Phone from the Device Type drop-down menu and click Next.

The Add a New Phone window appears.

Select a phone type from the drop-down menu and click Next.

The Phone Configuration window appears. The fields displayed in this window

depend upon the phone type selected.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

2-14

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 2 Preparing to Install the Cisco IP Phone on Your Network

Adding Phones to the Cisco CallManager Database

Step 5

In the Phone Configuration window, you must enter information in the following

fields:

•

MAC Address

Device Pool

Step 6

Step 7

Click Insert.

The Cisco CallManager Administration application asks if you want to assign a

directory number.

To configure additional phone features, see the “Configuring Telephony Features

Using Cisco CallManager Administration” section on page 5-2 for details.

For additional information, access context-sensitive help from the application or

refer to Cisco CallManager documentation.

Related Topics

•

Using Auto-Registration, page 2-12

Assigning Static IP Addresses, page 2-15

Using the Bulk Administration Tool, page 2-17

Configuring Telephony Features Using Cisco CallManager Administration,

page 5-2

Assigning Static IP Addresses

If you do not use DHCP in your network, you must assign static IP addresses to

each phone. You must configure each phone locally.

Use the following procedure as a starting point to add phones manually using the

Cisco CallManager Administration application.

Procedure

Step 1

Step 2

From the menu bar, choose Device > Add a New Device.

The Add a New Device window appears.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

2-15

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 2 Preparing to Install the Cisco IP Phone on Your Network

Adding Phones to the Cisco CallManager Database

Step 3

Step 4

Select Phone from the Device Type drop-down menu and click Next.

The Add a New Phone window appears.

Select a phone type from the drop-down menu and click Next.

The Phone Configuration window appears. The fields displayed in this window

depend upon the phone type selected.

Step 5

Step 6

In the Phone Configuration window, enter information in the following fields:

•

MAC Address

Device Pool

Click Insert.

The Cisco CallManager Administration application asks if you want to assign a

directory number.

Step 7

Step 8

Enter information in the required fields.

Install the phone by following the instructions in the Chapter 3, “Installing the

Cisco IP Phone.”

Step 9

Configure the IP settings by following the instructions in the “Configuring IP

Settings” section on page 4-15.

Step 10 Configure the TFTP server by following the instructions in the “Configuring

TFTP Options” section on page 4-28 .

Step 11 To configure additional phone features, see the “Configuring Telephony Features

Using Cisco CallManager Administration” section on page 5-2 for details.

Related Topics

•

Using Auto-Registration, page 2-12

Adding Phones Manually Using DHCP, page 2-14

Using the Bulk Administration Tool, page 2-17

Configuring Telephony Features Using Cisco CallManager Administration,

page 5-2

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

2-16

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 2 Preparing to Install the Cisco IP Phone on Your Network

Adding Phones to the Cisco CallManager Database

Using the Bulk Administration Tool

The Cisco Bulk Administration Tool (B A T ) is a plug-in application for

Cisco CallManager that enables system administrators to perform batch

operations, including registration, on large numbers of Cisco IP Phones.

Refer to Bulk Administration T o ol Guide for Cisco CallManager for information

about using BAT in your network.

Related Topics

•

Using Auto-Registration, page 2-12

Adding Phones Manually, page 2-14

Configuring Telephony Features Using Cisco CallManager Administration,

page 5-2

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

2-17

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 2 Preparing to Install the Cisco IP Phone on Your Network

Adding Phones to the Cisco CallManager Database

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

2-18

Download from Www.Somanuals.com. All Manuals Search And Download.

C H A P T E R

Installing the C i sco IP Phone

These topics help you install the Cisco IP Phone on an IP telephony network:

•

Before You Begin, page 3-1

Connecting the Cisco IP Phone to the Network, page 3-4

Mounting the Phone to the Wall, page 3-8

Verifying the Phone Startup Process, page 3-9

Configuring Startup Network Settings, page 3-10

Note

For each Cisco IP phone that you install in your network, you must first make

some critical decisions about how to configure the phone in your network. You

can then safely install the phone and verify its functionality. For information on

preparing to install, see Chapter 2, “Preparing to Install the Cisco IP Phone on

Your Network.”

Before You Begin

Before installing the Cisco IP Phone, review the requirements in these sections:

•

Network Requirements, page 3-2

Cisco CallManager Configuration, page 3-2

Safety, page 3-3

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

3-1

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 3 Installing the Cisco IP Phone

Before You Begin

Network Requirements

For the Cisco IP Phone to successfully operate as a Cisco IP Phone endpoint in

your network, your network must meet the following requirements:

•

Working VoIP Network

–

Voice over IP (VoIP) configured on your Cisco routers and gateways

Cisco CallManager Release 3.3 or higher installed in your network and

configured to handle call processing

•

IP network that supports DHCP or manual assignment of IP address, gateway,

and subnet mask

Cisco CallManager Configuration

The Cisco IP Phone requires Cisco CallManager to handle call processing. Refer

to the Cisco CallManager Administration Guide or context-sensitive help in the

Cisco CallManager application to ensure that Cisco CallManager is set up

properly to manage the phone and to properly route and process calls.

If you plan to use auto-registration, verify that it is enabled and properly

configured in Cisco CallManager before connecting any Cisco IP Phone to the

network. See the “Using Auto-Registration” section on page 2-12 for details.

You must use Cisco CallManager to configure and assign telephony features to

the Cisco IP Phones. See the “Configuring Telephony Features Using

Cisco CallManager Administration” section on page 5-2 for details.

In Cisco CallManager, you can add users to the database and associate them with

specific phones. By doing this, users gain access to web pages that allow them to

configure phone options such as call forwarding and speed dialing. See the

“Adding Users to Cisco CallManager” section on page 5-7 for details.

Note

If the Cisco IP Phone model that you want to configure does not appear in the

Phone Type drop-down list in Cisco CallManager, go to the following URL and

install the latest support patch for your version of Cisco CallManager:

http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-33

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

3-2

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 3 Installing the Cisco IP Phone

Before You Begin

Safety

Review the following warnings before installing the Cisco IP Phone. To see

translations of these warnings, refer to the Regulatory Compliance and Safety

Information for the Cisco IP Phone 7900 Series document that accompanied this

device.

Warning

Read the installation instructions before you connect the system to its power

source.

Only trained and qualified personnel should be allowed to install, replace, or

service this equipment.

Ultimate disposal of this product should be handled according to all national

laws and regulations.

Do not work on the system or connect or disconnect cables during periods of

lightning activity.

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits

to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits,

and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45

connectors. Use caution when connecting cables.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

3-3

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 3 Installing the Cisco IP Phone

Connecting the Cisco IP Phone to the Network

The following warnings apply when you use an external power supply.

Warning

This product relies on the building's installation for short-circuit (overcurrent)

protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15 A U.S.

(240 VAC, 10 A international) is used on the phase conductors (all

current-carrying conductors).

Warning

The device is designed to work with TN power systems.

The plug-socket combination must be accessible at all times because it serves

as the main disconnecting device.

Connecting the Cisco IP Phone to the Network

You must connect the Cisco IP Phone to the network and to a power source before

using it. See Figure 3-1 and Figure 3-2 for graphical overviews of the procedures

that follow.

To install a Cisco IP Phone, perform these steps.

Procedure

Step 1

Step 2

Connect a Category 3 or 5 straight-through Ethernet cable from the switch to the

network port on the phone.

See the “Connecting to the Network” section on page 2-8 for guidelines. Each

Cisco IP Phone ships with one Ethernet cable in the box.

Connect the handset to its port.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

3-4

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 3 Installing the Cisco IP Phone

C o nnecting the C i sco I P Phone to the Network

Step 3

Connect a Category 3 or 5 straight-through Ethernet cable from another network

device, such as a desktop computer, to the access port on the Cisco IP Phone

7912G (optional).

See the “Connecting to the Network” section on page 2-8 for guidelines.

Note

This option is not available on the Cisco IP Phone models 7902G/7905G.

Step 4

Connect the power supply to the Cisco DC Adapter port (optional).

See the “Providing Power to the Cisco IP Phone” section on page 2-9.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

3-5

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 3 Installing the Cisco IP Phone

Connecting the Cisco IP Phone to the Network

Figure 3-1 Cisco IP Phone Models 7902G/ 7905G Cable Connections

Network (Ethernet) port

(10BASE-T)

Power supply with DC output

connector. (Optional. Required

only if power is not supplied

through an Ethernet connection.)

Handset port

Power cable with wall AC plug.

Provided if your phone uses

external power.

DC adapter port (DC48V)

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

3-6

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 3 Installing the Cisco IP Phone

Connecting the Cisco IP Phone to the Network

Figure 3-2 Cisco IP Phone Model 7912G Cable Connections

Network port (10BASE-T,

100BASE-T)

DC adapter port (DC48V)

Access port (10BASE-T,

100BASE-T)

Power supply with DC connector

(if included)

Handset port

Power cable with AC wall socket

plug (if included)

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

3-7

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 3 Installing the Cisco IP Phone

Mounting the Phone to the Wall

You can mount the Cisco IP Phone on the wall by removing the footstand and

using the mounting bracket on the back of the phone, or you can use special

brackets available in a Cisco IP Phone wall mount kit. (A wall mount kit must be

ordered separately from the phone.) If you attach the Cisco IP Phone to the wall

using the standard footstand and not the wall mount kit, you need to supply the

following tools and parts:

•

Screwdriver

Screws to secure the Cisco IP phone to the wall

Use the following procedure to mount the phone on the wall using its mounting

bracket.

Before You Begin

To ensure that the handset attaches securely to a wall-mounted phone, remove the

handset wall hook from the handset rest, rotate the hook 180 degrees, and reinsert

the hook. Turning the hook exposes a lip on which the handset catches when the

phone is vertical. For an illustrated procedure, see Installing the Wall Mount Kit

for the Cisco IP Phone.

Procedure

Step 1

Step 2

Remove the footstand from the phone.

Modify the handset rest so that the handset remains on the ear-piece rest when the

phone is vertically placed.

a. Remove the handset from the ear-piece rest.

b. Locate the tab (handset wall hook) at the base of the ear-piece rest.

c. Slide this tab out, rotate it 180 degrees (left to right), and reinsert it.

d. Place the handset on the ear-piece rest.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

3-8

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 3 Installing the Cisco IP Phone

Verifying the Phone Startup Process

Step 3

Step 4

Insert two screws into a wall stud, matching them to the two screw holes on the

back of the phone.

The keyholes fit standard phone jack mounts.

Hang the phone on the wall.

Verifying the Phone Startup Process

After the Cisco IP Phone has power connected to it, the phone begins its startup

process by cycling through the following steps.

Cisco IP Phone 7902G

The phone uses a combination of the three LEDs (handset, Hold, and Menu

buttons) to indicate the phone startup process. After several minutes, startup is

complete and your phone is ready to use. When all of the LEDs are off, you will

hear a dial tone when you lift the handset. If the phone does not start up

successfully, see “Checking the Light Indicators on a Cisco IP Phone 7902G”

section on page 6-11.

Cisco IP Phone Models 7905G/7912G

1. The handset light strip, Hold button, and Menu button flash on and off

simultaneously.

2. The LCD screen displays the Cisco Systems, Inc., copyright screen.

3. The LCD screen displays these messages as the phone starts up:

•

Configuring VLAN

Configuring IP via DHCP

Configuring CM List

Opening address (where address is the IP address of the

Cisco CallManager server)

•

Registering

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

3-9

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 3 Installing the Cisco IP Phone

Configuring Startup Network Settings

4. The main LCD screen displays:

•

Current date and time

Primary directory number

Softkeys

If the phone successfully passes through these stages, it has started up properly.

Otherwise, see to the “Resolving Startup Problems” section on page 6-12.

Configuring Startup Network Settings

If you are not using DHCP in your network, you must configure these network

settings on the Cisco IP Phone after installing the phone on the network:

•

IP address

IP subnet mask

Default gateway IP address

Domain name

DNS server IP address

TFTP server IP address

Collect this information and follow the procedures defined in Chapter 4,

“Configuring Network Settings on the Cisco IP Phone.”

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

3-10

Download from Www.Somanuals.com. All Manuals Search And Download.

C H A P T E R

Configuring Network Settings on the

Cisco IP Phone

Because the Cisco IP Phone is a network device, it includes many configurable

network settings, which you might need to modify before the phone is accessible

and functional for your users.

The following sections provide details about configuring and verifying these

network settings:

•

Configuring Methods, page 4-1

Verifying Network Settings, page 4-4

Modifying DHCP Settings, page 4-9

Configuring IP Settings, page 4-15

Modifying VLAN Settings, page 4-24

Configuring TFTP Options, page 4-28

Configuring CDP, page 4-32

Configuring Methods

On the Cisco IP Phone 7902G, you can configure network settings using the

phone’s web page or using its Interactive Voice Response (IVR) system. On the

Cisco IP Phone models 7905G/7912G, you can configure network settings

through the phone’s web page or using the Network Configuration screen on the

phone.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-1

Download from Www.Somanuals.com. All Manuals Search And Download.

C h apter 4 C o nfiguring Network Settings on the C i sco I P Phone

Configuring Methods

This chapter describes various methods you can use to configure most network

settings for the Cisco IP Phone. For more information about web page

configuration, and for information about IVR system configuration, see

Appendix A, “Additional Configuration Methods, Parameters, and Procedures.”

Related Topics

•

Accessing Network Configuration Settings from a Cisco IP Phone, page 4-2

Accessing Network Configuration Settings through a Phone’s Web Page,

page 4-3

Accessing Network Configuration Settings from a Cisco IP Phone

On the Cisco IP Phone models 7905G/7912G, network configuration options in

the Network Configuration Screen are locked by default to prevent users from

making changes that could affect network connectivity for a phone.

When settings are inaccessible for modification, a locked padlock icon appears on

the Network Configuration screen. An unlocked padlock icon appears on this

screen when settings are unlocked and accessible for modification.

You must unlock the network configuration options from the Network

Configuration screen before you can configure them. If a password has been

specified for the phone, you must enter the password when unlocking network

configuration options. (For more information about passwords, see Appendix A,

“Additional Configuration Methods, Parameters, and Procedures.”)

Network configuration options are locked again automatically when you exit the

Network Configuration Screen.

The unlocked padlock icon, shown below, appears in the margins of this chapter

to indicate procedures that require you to unlock settings before modifying them.

Note

On the Cisco IP Phone 7902G, network settings are not locked on the phone itself

because these settings are accessed through the Phone Configuration web page or

the Interactive Voice Response (IVR) system. See the specific instructions for the

Cisco IP Phone 7902G in the sections that follow for more information.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-2

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Configuring Methods

To unlock network settings on the Cisco IP Phone models 7905G/7912G, follow

these steps.

Procedure

Step 1

Step 2

Step 3

Press the Menu button.

Use the Navigation button to select Settings, and then press the Select softkey.

Use the Navigation button to select Network Configuration, and then press the

Select softkey.

Step 4

Step 5

From the Network Configuration menu, press **#.

If your phone displays “Enter Admin Password,” enter your password and then

press the Enter softkey.

Step 6

Look at the upper-right portion of your LCD.

•

Locked—The icon appears as a locked padlock.

Unlocked—The icon appears as an unlocked padlock.

Accessing Network Configuration Settings through a Phone’s

Web Page

The following sections include instructions for setting configuration options

using a phone’s web page. To set configuration options in this way, you must first

use the UIPassword parameter in the phone’s profile file to set up a password. If

you do not set up a password, you will not be able to change network settings, and

Apply will not be available.

For more information about the UIPassword parameter, see Table A-4 on

page A-21.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-3

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Verifying Network Settings

On Cisco IP Phone models 7905G/7912G, you can view detailed information

about the current network settings of the phone. Use this information to

troubleshoot or to make modifications.

For the Cisco IP Phone 7902G, you can obtain detailed information about current

network settings from the Phone Configuration web page or through the IVR

system.

To display current network settings for the Cisco IP Phone, follow these steps:

Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G)

Procedure

Step 1

Open the Phone Configuration web page.

a. Open your web browser and enter the following URL, where IPaddress is the

IP address of your phone

http://IPaddress

b. Press Enter.

The Phone Configuration web page appears.

In the pane on the left:

Step 2

a. Select Network Configuration to review network configuration information.

b. Select Network Statistics to view network statistics.

On the Cisco IP Phone 7902G, you can also review phone settings using the IVR

system. See the “Using the Interactive Voice Response (IVR) System on the

Cisco IP Phone 7902G” section on page A-22.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-4

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Verifying Network Settings

Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G)

Procedure

Step 1

Step 2

Step 3

Press the Menu button.

Use the Navigation button to select Settings, and then press the Select softkey.

Use the Navigation button to select Network Configuration, and then press the

Select softkey.

Step 4

Scroll through the options to display the settings described in Table 4-1 .

Table 4-1 Network Settings

Network Setting

Description

Usage Notes

DHCP Server

Displays IP address of the Dynamic Host See the “Modifying DHCP

Configuration Protocol (DHCP) server

that the phone uses to obtain IP address.

Settings” section on page 4-9.

BootP Server

Indicates whether the phone obtains its

configuration from a Bootstrap Protocol

(BootP) server rather than a DHCP server.

Always displays No.

Cannot be configured.

MAC Address

Host Name

Identifies the unique Media Access

Control (MAC) address of the phone.

Cannot configure.

Identifies the unique host name assigned Obtained from the DHCP

to the phone. server.

Domain Name

Identifies the name of the Domain Name See the “Assigning a Domain

System (DNS) domain in which the phone Name” section on page 4-20.

resides.

IP Address

Indicates the Internet Protocol (IP)

address of the phone.

See the “Assigning an IP

Address” section on

page 4-15.

Subnet Mask

Indicates the subnet mask used by the

phone.

See the “Assigning a Subnet

Mask” section on page 4-19.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-5

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Verifying Network Settings

Table 4-1 Network Settings (continued)

Network Setting

Description

Usage Notes

TFTP Server 1-2

TFTP Server 1 indicates the primary

Trivial File Transfer Protocol (TFTP)

server used by the phone to obtain

configuration files.

See the “Assigning a TFTP

Sever” section on page 4-28.

TFTP Server 2 displays the IP address of

the backup TFTP server, which is used to

obtain configuration files and software

upgrades if the primary TFTP server is

unavailable.

Default Router 1

DNS Servers 1-2

Identifies the default gateway used by the See the “Assigning a Default

phone.

Router” section on page 4-17.

Indicates the Domain Name System

See the “Assigning DNS

(DNS) server used by the phone to resolve Servers” section on

the host name of the TFTP server,

Cisco CallManager system and web server

host names.

page 4-22.

Operational VLAN Id

Indicates the auxiliary Virtual Local Area Obtained via Cisco Discovery

Network (VLAN) configured on a Cisco Protocol (CDP) from the

Catalyst switch in which the phone is a

member.

switch to which the phone is

attached.

If the phone has not received an auxiliary

VLAN, then the operational VLAN

reflects the Administrative VLAN.

If neither the auxiliary VLAN nor the

Administrative VLAN are configured,

then the Operational VLAN field is blank.

Admin. VLAN Id

Indicates the auxiliary VLAN in which the See the “Configuring VLAN

phone is a member.

Settings” section on

page 4-25.

Used only if the phone does not receive an

auxiliary VLAN from the switch.

The Administrative VLAN is ignored if an

auxiliary VLAN is obtained from the

switch.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-6

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Verifying Network Settings

Table 4-1 Network Settings (continued)

Network Setting

Description

Usage Notes

VLAN Enabled

Indicates whether VLAN is enabled for

the phone.

Displays Yes or No.

See the “Disabling VLAN”

section on page 4-26

CDP Enabled

Indicates whether Cisco Discovery

Protocol (CDP) is enabled for the phone.

CDP allows the phone to be discovered by

the CiscoWorks2000 network

Displays Yes or No.

For more information about

CiscoWorks2000, refer to the

documentation available at

this URL:

management system.

http://www.cisco.com/

univercd/cc/td/doc/product/

rtrmgmt/cw2000/index.htm

See the “Configuring CDP”

section on page 4-32

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-7

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Verifying Network Settings

Table 4-1 Network Settings (continued)

Network Setting

Description

Usage Notes

CallManager 1-4

Displays a prioritized list of the

Cisco CallManager systems that are

available for processing calls from this

phone. Possible states include:

Cannot configure locally. Use

Cisco CallManager to

modify.

•

Active—the Cisco CallManager

server from which the phone is

currently receiving call-processing

services.

•

Standby—the Cisco CallManager

server to which the phone switches if

the current server goes down.

Blank—no TCP connection to this

Cisco CallManager server.

This field might also include the

Survivable Remote Site Telephony

(SRST) designation, which indicates an

SRST router capable of providing

Cisco CallManager functionality with a

limited feature set. If all other

Cisco CallManager servers are

unreachable, this router assumes control

of call processing. You configure the

SRST router address using the Device

Pool section in Cisco CallManager. The

SRST Cisco CallManager always appears

last in the list of servers, even if it is

currently active.

DHCP Enabled

Indicates whether DHCP is being used by See the “Modifying DHCP

the phone. Settings” section on page 4-9.

DHCP Address Released Allows the IP-address assigned by DHCP See the “Releasing a DHCP

to be released.

Address” section on

page 4-13.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-8

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Modifying DHCP Settings

Table 4-1 Network Settings (continued)

Network Setting

Description

Usage Notes

Alternate TFTP

Indicates whether the phone is using an

alternative TFTP server.

See the “Enabling an

Alternate TFTP Server”

section on page 4-30.

Alternate DNS

Indicates whether the phone is using an

alternative DNS.

See the “Assigning DNS

Servers” section on

page 4-22.

Alternate Domain

Indicates whether the phone is using an

alternative domain name.

See the “Assigning a Domain

Name” section on page 4-20

Erase Configuration

On the Cisco IP Phone models

7905G/7912G, sets all configuration

See the “Erasing the Local

Configuration” section on

values except ringer sound to their factory page 6-8.

defaults.

Related Topics

•

Verifying Network Settings, page 4-4

Modifying DHCP Settings, page 4-9

Configuring IP Settings, page 4-15

Modifying VLAN Settings, page 4-24

Configuring TFTP Options, page 4-28

Modifying DHCP S e ttings

Dynamic Host Configuration Protocol (DHCP) automatically assigns IP

addresses to devices when you connect them to the network. This section provides

information about enabling DHCP and releasing a DHCP-assigned IP address in

the following topics:

•

Enabling DHCP, page 4-10

Disabling DHCP, page 4-11

Releasing a DHCP Address, page 4-13

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-9

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Modifying DHCP Settings

Enabling DHCP

Cisco IP Phones enable DHCP by default, but you can reset the protocol if it

becomes disabled.

Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G)

Procedure

Step 1

Open the Phone Configuration web page.

a. Open your web browser and enter the following URL, where IPaddress is the

IP address of your phone

http://IPaddress

b. Press Enter.

The Phone Configuration web page appears.

In the pane on the left under Change Configuration, click Network Parameters.

You may be prompted to enter a password.

The Network Parameters web page appears.

To enable DHCP, enter 1 in the DHCP field and click Apply.

Step 2

Step 3

On the Cisco IP Phone 7902G, you can also review phone settings using the IVR

system. See the “Using the Interactive Voice Response (IVR) System on the

Cisco IP Phone 7902G” section on page A-22.

Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G)

Procedure

Step 1

Step 2

Step 3

Press the Menu button.

Use the Navigation button to select Settings, and then press the Select softkey.

From the Settings menu, use the Navigation button to select Network

Configuration, and then press the Select softkey.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-10

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Modifying DHCP Settings

Step 4

Step 5

From the Network Configuration menu, press **#.

If your phone displays “Enter Admin Password,” enter your password and then

press the Enter softkey.

Make sure that an unlocked padlock icon appears in the upper-right corner of your

LCD.

Scroll to DHCP Enabled.

If DHCP is disabled, the option appears as

DHCP Enabled NO

Step 6

Step 7

Press the Yes softkey to enable DHC P .

Press Save.

Related Topics

•

Disabling DHCP, page 4-11

Releasing a DHCP Address, page 4-13

Configuring IP Settings, page 4-15

Disabling DHCP

If you do not use DHCP in your network, use this procedure to disable DHCP

before manually assigning IP addresses to Cisco IP phones.

Note

Procedures involved in configuring IP settings or TFTP options cannot be

completed when DHCP is enabled in your network.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-11

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Modifying DHCP Settings

Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G)

Procedure

Step 1

Open the Phone Configuration web page.

a. Open your web browser and enter the following URL, where IPaddress is the

IP address of your phone:

http://IPaddress

b. Press Enter.

The Phone Configuration web page appears.

In the pane on the left under Change Configuration, click Network Parameters.

You may be prompted to enter a password.

The Network Parameters web page appears.

To disable DHCP, enter 0 in the DHCP field and click Apply.

Step 2

Step 3

On the Cisco IP Phone 7902G, you can also review phone settings using the IVR

system. See the “Using the Interactive Voice Response (IVR) System on the

Cisco IP Phone 7902G” section on page A-22.

Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G)

Procedure

Step 1

Step 2

Step 3

Press the Menu button.

Use the Navigation button to select Settings, and then press the Select softkey.

From the Settings menu, use the Navigation button to select Network

Configuration, and then press the Select softkey.

Step 4

From the Network Configuration menu, press **#.

If your phone displays “Enter Admin Password”, enter your password and then

press the Enter softkey.

Make sure that an unlocked padlock icon appears in the upper-right corner of your

LCD.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-12

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Modifying DHCP Settings

Step 5

Scroll to DHCP Enabled.

If DHCP is enabled, the option appears as

DHCP Enabled YES

Step 6

Step 7

Press the No softkey to disable DHC P .

Press Save.

Related Topics

•

Enabling DHCP, page 4-10

Releasing a DHCP Address, page 4-13

Configuring IP Settings, page 4-15

Releasing a DHCP Address

When moving the phone to a new network segment, you should first release the

DHCP address. You cannot perform this procedure from the Phone Configuration

web page. Instead, you must use the IVR system (for the Cisco IP Phone 7902G)

or the phone’s Network Configuration Screen (for the Cisco IP Phone models

7902G/7912G).

Using the IVR System (Cisco IP Phone 7902G)

Step 1

Step 2

Step 3

Lift the handset, then press and hold the Menu button for about 3 seconds.

Press 4444 to release the DHCP address.

Hang up the phone. The phone resets.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-13

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Modifying DHCP Settings

Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G)

Procedure

Step 1

Step 2

Step 3

Press the Menu button.

Use the Navigation button to select Settings, and then press the Select softkey.

From the Settings menu, use the Navigation button to select Network

Configuration, and then press the Select softkey.

Step 4

From the Network Configuration menu, press **#.

If your phone displays “Enter Admin Password,” enter your password and then

press the Enter softkey.

Make sure that an unlocked padlock icon appears in the upper-right corner of your

LCD.

Step 5

Scroll to DHCP Address Released.

If the DHCP address is currently assigned, the option appears as

DHCP Address Released NO

Step 6

Step 7

Press the Yes softkey to release the DHCP-assigned IP address.

Press Save.

The phone remains in an idle state, without an IP address assigned, until you do

one of the following actions:

•

Manually assign an IP address.

Set DHCP Address Released back to No.

Power cycle the phone, which enables all default settings, including enabling

DHCP.

Related Topics

•

Enabling DHCP, page 4-10

Disabling DHCP, page 4-11

Configuring IP Settings, page 4-15

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-14

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Configuring IP Settings

Use these guidelines when manually configuring the IP settings:

•

You can use 0.0.0.0 for the subnet mask only if the default gateway is also

0.0.0.0.

•

Ensure the TFTP server has an IP address.

Ensure the default gateway IP address is on the same subnet as the host IP

address.

Note

Procedures involved in configuring IP settings or TFTP options cannot be

completed when DHCP is enabled in your network.

This section covers the following topics:

•

Assigning an IP Address, page 4-15

Assigning a Default Router, page 4-17

Assigning a Subnet Mask, page 4-19

Assigning a Domain Name, page 4-20

Assigning DNS Servers, page 4-22

Assigning an IP Address

The IP address is the unique logical address identifying each host computer, or

node, on a TCP/IP network. An IP address is a 32-bit number expressed as four

decimal numbers from 0 to 255 separated by periods.

Before you can assign an IP address, you must disable DHCP. For instructions,

see the “Disabling DHCP” section on page 4-11.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-15

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Configuring IP Settings

Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G)

Procedure

Step 1

Open the Phone Configuration web page.

a. Open your web browser and enter the following URL, where IPaddress is the

IP address of your phone:

http://IPaddress

b. Press Enter.

The Phone Configuration web page appears.

In the pane on the left under Change Configuration, click Network Parameters.

You may be prompted to enter a password.

The Network Parameters web page appears.

To set the IP address, enter an address in the StaticIP field and click Apply.

Step 2

Step 3

On the Cisco IP Phone 7902G, you can also review phone settings using the IVR

system. See the “Using the Interactive Voice Response (IVR) System on the

Cisco IP Phone 7902G” section on page A-22.

Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G)

Procedure

Step 1

Step 2

Step 3

Press the Menu button.

Use the Navigation button to select Settings, and then press the Select softkey.

From the Settings menu, use the Navigation button to select Network

Configuration, and then press the Select softkey.

Step 4

From the Network Configuration menu, press **#.

If your phone displays “Enter Admin Password,” enter your password and then

press the Enter softkey.

Make sure that an unlocked padlock icon appears in the upper-right corner of your

LCD.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-16

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Configuring IP Settings

Step 5

Step 6

Step 7

Scroll to IP Address.

Press the Edit softkey.

Use the buttons on the keypad to enter the new IP address, using the * key on the

keypad to enter periods.

Use the << softkey to correct any mistakes.

Press Validat.

Step 8

Step 9

Press Save.

Assigning a Default Router

If you manually assign an IP address to the Cisco IP Phone, you must indicate the

default router to be used. The default router provides connectivity to the IP

network beyond the subnet to which the phone belongs.

Before you can assign a default router, you must disable DHCP. For instructions,

see the “Disabling DHCP” section on page 4-11.

Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G)

Procedure

Step 1

Open the Phone Configuration web page.

a. Open your web browser and enter the following URL, where IPaddress is the

IP address of your phone

http://IPaddress

b. Press Enter.

The Phone Configuration web page appears.

In the pane on the left under Change Configuration, click Network Parameters.

You may be prompted to enter a password.

The Network Parameters web page appears.

Step 2

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-17

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Configuring IP Settings

Step 3

To set the route address, enter an address in the StaticRoute field and click Apply.

On the Cisco IP Phone 7902G, you can also review phone settings using the IVR

system. See the “Using the Interactive Voice Response (IVR) System on the

Cisco IP Phone 7902G” section on page A-22.

Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G)

Procedure

Step 1

Step 2

Step 3

Press the Menu button.

Use the Navigation button to select Settings, and then press the Select softkey.

From the Settings menu, use the Navigation button to select Network

Configuration, and then press the Select softkey.

Step 4

From the Network Configuration menu, press **#.

If your phone displays “Enter Admin Password,” enter your password and then

press the Enter softkey.

Make sure that an unlocked padlock icon appears in the upper-right corner of your

LCD.

Step 5

Step 6

Step 7

Scroll to Default Router.

Press the Edit softkey.

Use the buttons on the keypad to enter the new IP address, using the * key on the

keypad to enter periods.

Use the << softkey to correct any mistakes.

Press Validat.

Step 8

Step 9

Press Save.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-18

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Configuring IP Settings

Assigning a Subnet Mask

The subnet mask is used to partition the IP address into a network and a host

identifier. The subnet mask is used to mask a portion of the IP address so that

TCP/IP can distinguish the network ID from the host ID.

Before you can assign a subnet mask, you must disable DHCP. For instructions,

see the “Disabling DHCP” section on page 4-11.

Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G)

Procedure

Step 1

Open the Phone Configuration web page.

a. Open your web browser and enter the following URL, where IPaddress is the

IP address of your phone

http://IPaddress

b. Press Enter.

The Phone Configuration web page appears.

In the pane on the left under Change Configuration, click Network Parameters.

You may be prompted to enter a password.

The Network Parameters web page appears.

Step 2

Step 3

To set the subnet mask, enter an address in the StaticNetMask field and click

Apply.

On the Cisco IP Phone 7902G, you can also review phone settings using the IVR

system. See the “Using the Interactive Voice Response (IVR) System on the

Cisco IP Phone 7902G” section on page A-22.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-19

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Configuring IP Settings

Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G)

Procedure

Step 1

Step 2

Step 3

Press the Menu button.

Use the Navigation button to select Settings, and then press the Select softkey.

From the Settings menu, use the Navigation button to select Network

Configuration, and then press the Select softkey.

Step 4

From the Network Configuration menu, press **#.

If your phone displays “Enter Admin Password,” enter your password and then

press the Enter softkey.

Make sure that an unlocked padlock icon appears in the upper-right corner of your

LCD.

Step 5

Step 6

Step 7

Scroll to Subnet Mask.

Press the Edit softkey.

Use the buttons on the keypad to enter the new IP address, using the * key on the

keypad to enter periods.

Use the << softkey to correct any mistakes.

Press Validat.

Step 8

Step 9

Press Save.

Assigning a Domain Name

The domain name is the name of the Domain Name System (DNS) domain in

which the phone is located. DNS is a hierarchical name for TCP/IP host

computers that provides standard naming conventions.

Before assigning a domain name, verify that you have a DNS in your network.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-20

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Configuring IP Settings

Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G)

Procedure

Step 1

Open the Phone Configuration web page.

a. Open your web browser and enter the following URL, where IPaddress is the

IP address of your phone

http://IPaddress

b. Press Enter.

The Phone Configuration web page appears.

In the pane on the left under Change Configuration, click Network Parameters.

You may be prompted to enter a password.

The Network Parameters web page appears.

Step 2

Step 3

To set the domain name, enter a domain name in the Domain field and click

Apply.

On the Cisco IP Phone 7902G, you can also review phone settings using the IVR

system. See the “Using the Interactive Voice Response (IVR) System on the

Cisco IP Phone 7902G” section on page A-22.

Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G)

Procedure

Step 1

Step 2

Step 3

Press the Menu button.

Use the Navigation button to select Settings, and then press the Select softkey.

From the Settings menu, use the Navigation button to select Network

Configuration, and then press the Select softkey.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-21

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Configuring IP Settings

Step 4

From the Network Configuration menu, press **#.

If your phone displays “Enter Admin Password,” enter your password and then

press the Enter softkey.

Make sure that an unlocked padlock icon appears in the upper-right corner of your

LCD.

Step 5

Step 6

Scroll to Alternate Domain.

If the option appears as

Alternate Domain NO

Press the Yes softkey.

Scroll to Domain Name.

Press the Edit softkey.

Step 7

Step 8

Step 9

Use the buttons on the keypad to enter the new domain name, using the * key on

the keypad to enter periods.

To enter letters, use the numbers associated with a particular letter. For example,

the 2 key has the letters ABC. For a lower case “a,” press 2 once. Press the 2 key

repeatedly to scroll through the available letters and numbers. Pause after the

selected letter appears on the screen.

Use the << softkey to correct any mistakes.

Step 10 Press Validat.

Step 11 Press Save.

Assigning DNS Servers

The DNS setting on the Cisco IP Phone allows users to specify remote computers

by host names, which are character strings with some mnemonic value, rather than

by using IP addresses, which are simply strings of numbers.

The phones use DNS to resolve the host name of TFTP servers,

Cisco CallManager systems, and web server host names when the system is

configured to use names rather than IP addresses.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-22

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Configuring IP Settings

Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G)

Procedure

Step 1

Open the Phone Configuration web page.

a. Open your web browser and enter the following URL, where IPaddress is the

IP address of your phone

http://IPaddress

b. Press Enter.

The Phone Configuration web page appears.

In the pane on the left under Change Configuration, click Network Parameters.

You may be prompted to enter a password.

The Network Parameters web page appears.

To set the DNS servers:

Step 2

Step 3

a. To set DNS Server1, in the DNSServer1 field enter an address and click

Apply.

b. To set DNS Server2, in the DNSServer2 field enter an address and click

Apply.

On the Cisco IP Phone 7902G, you can also review phone settings using the IVR

system. See the “Using the Interactive Voice Response (IVR) System on the

Cisco IP Phone 7902G” section on page A-22.

Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G)

Procedure

Step 1

Step 2

Step 3

Press the Menu button.

Use the Navigation button to select Settings, and then press the Select softkey.

From the Settings menu, use the Navigation button to select Network

Configuration, and then press the Select softkey.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-23

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Modifying VLAN Settings

Step 4

From the Network Configuration menu, press **#.

If your phone displays “Enter Admin Password,” enter your password and then

press the Enter softkey.

Make sure that an unlocked padlock icon appears in the upper-right corner of your

LCD.

Step 5

Step 6

Scroll to Alternate DNS.

If the option appears as

Alternate DNS NO

Press the Yes softkey.

Scroll to DNS Server 1.

Press the Edit softkey.

Step 7

Step 8

Step 9

Use the buttons on the keypad to enter the new domain name, using the * key on

the keypad to enter periods.

Use the << softkey to correct any mistakes.

Step 10 Scroll to DNS Server 2 to add a backup DNS server.

Step 11 Press Validat.

Step 12 Press Save.

Modifying V LAN S ettings

You can change the administrative VLAN used by the Cisco IP Phone and, on the

Cisco IP Phone models 7905G/7912, you can disable or enable VLAN manually.

This section covers the following topics:

•

Configuring VLAN Settings, page 4-25

Disabling VLAN, page 4-26

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-24

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Modifying VLAN Settings

Configuring VLAN Settings

If you have an auxiliary VLAN assigned on the Cisco Catalyst switch, that setting

overrides any changes made on the phone.

Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G)

Procedure

Step 1

Open the Phone Configuration web page.

a. Open your web browser and enter the following URL, where IPaddress is the

IP address of your phone

http://IPaddress

b. Press Enter.

The Phone Configuration web page appears.

In the pane on the left under Change Configuration, click Network Parameters.

You may be prompted to enter a password.

The Network Parameters web page appears.

In the VLANSetting field, enter a VLAN ID into bits 18–29 and click Apply.

Step 2

Step 3

For more information about this field, see the VLANSetting parameter in

Table A-1 on page A-12.

On the Cisco IP Phone 7902G, you can also review phone settings using the IVR

system. See the “Using the Interactive Voice Response (IVR) System on the

Cisco IP Phone 7902G” section on page A-22.

Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G)

Procedure

Step 1

Step 2

Press the Menu button.

Use the Navigation button to select Settings, and then press the Select softkey.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-25

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Modifying VLAN Settings

Step 3

Step 4

From the Settings menu, use the Navigation button to select Network

Configuration, and then press the Select softkey.

From the Network Configuration menu, press **#.

If your phone displays “Enter Admin Password,” enter your password and then

press the Enter softkey.

Make sure that an unlocked padlock icon appears in the upper-right corner of your

LCD.

Step 5

Step 6

Step 7

Scroll to Admin. VLAN Id.

Press the Edit softkey.

Use the buttons on the keypad to enter the new Admin VLAN setting.

Use the << softkey to correct any mistakes.

Press Validat.

Step 8

Step 9

Press Save.

Disabling VLAN

You can disable or enable VLAN manually.

Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G)

Procedure

Step 1

Open the Phone Configuration web page.

a. Open your web browser and enter the following URL, where IPaddress is the

IP address of your phone

http://IPaddress

b. Press Enter.

The Phone Configuration web page appears.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-26

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Modifying VLAN Settings

Step 2

Step 3

In the pane on the left under Change Configuration, click Network Parameters .

You may be prompted to enter a password.

The Network Parameters web page appears.

To enable VLAN, in the OpFlags field, change bit 5 to 0 (zero).

To disable VLAN, in the OpFlags field, change bit 5 to 1.

For more information about this field, see OpFlags parameter in Table A-1 on

page A-12.

Step 4

Click Apply.

Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G)

Procedure

Step 1

Step 2

Step 3

Press the Menu button.

Use the Navigation button to select Settings, and then press the Select softkey.

From the Settings menu, use the Navigation button to select Network

Configuration, and then press the Select softkey.

Step 4

From the Network Configuration menu, press **#.

If your phone displays “Enter Admin Password,” enter your password and then

press the Enter softkey.

Make sure that an unlocked padlock icon appears in the upper-right corner of your

LCD.

Step 5

Scroll to VLAN Enabled.

If VLAN is enabled, the option appears as

VLAN Enabled YES

Step 6

Step 7

Press the No softkey to disable VLAN.

Press Save.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-27

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Configuring TFTP Options

Configuring TFTP O p tions

If you do not use DHCP to direct the Cisco IP Phone to a TFTP server, you must

manually assign one. You can also assign an alternative TFTP server to use

instead of the one assigned by DHCP. On the Cisco IP Phone 7902G, you can

manually enable or disable TFTP.

This section covers these topics:

•

Assigning a TFTP Sever, page 4-28

Enabling an Alternate TFTP Server, page 4-30

Assigning a TFTP Sever

If you are not using DHCP in your network, and you want to change this setting,

you must manually assign the TFTP server to the phone.

Before you can manually assign a TFTP server, you must enable an alternate

TFTP server. For instructions, see the “Enabling an Alternate TFTP Server”

section on page 4-30.

Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G)

Procedure

Step 1

Open the Phone Configuration web page.

a. Open your web browser and enter the following URL, where IPaddress is the

IP address of your phone

http://IPaddress

b. Press Enter.

The Phone Configuration web page appears.

In the pane on the left under Change Configuration, click Network Parameters.

You may be prompted to enter a password.

The Network Parameters web page appears.

Step 2

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-28

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Configuring TFTP Options

Step 3

To set the TFTP servers:

a. To set TFTP Server1, in the TFTPServer1 field enter an address and click

Apply.

b. To set TFTP Server2, in the TFTPServer2 field enter an address and click

Apply.

Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G)

Procedure

Step 1

Step 2

Step 3

Press the Menu button.

Use the Navigation button to select Settings, and then press the Select softkey.

From the Settings menu, use the Navigation button to select Network

Configuration, and then press the Select softkey.

Step 4

From the Network Configuration menu, press **#.

If your phone displays “Enter Admin Password,” enter your password and then

press the Enter softkey.

Make sure that an unlocked padlock icon appears in the upper-right corner of your

LCD.

Step 5

Step 6

Step 7

Scroll to TFTP Server 1.

Press the Edit softkey.

Use the buttons on the keypad to enter a new TFTP server address, using the * key

on the keypad to enter periods.

Use the << softkey to correct any mistakes.

Press Validat.

Step 8

Step 9

Scroll to TFTP Server 2 to add a backup TFTP server.

Step 10 Press Save.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-29

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Configuring TFTP Options

Enabling an Alternate TFTP Server

If you are using DHCP, but you want to override the TFTP address that the phone

received through DHCP, enable an alternate TFTP Server.

Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G)

Procedure

Step 1

Step 2

Step 3

Press the Menu button.

Use the Navigation button to select Settings, and then press the Select softkey.

From the Settings menu, use the Navigation button to select Network

Configuration, and then press the Select softkey.

Step 4

From the Network Configuration menu, press **#.

If your phone displays “Enter Admin Password,” enter your password and then

press the Enter softkey.

Make sure that an unlocked padlock icon appears in the upper-right corner of your

LCD.

Step 5

Scroll to Alternate TFTP.

If the phone is not using an alternative TFTP server, the option appears as

Alternate TFTP NO

Step 6

Step 7

Step 8

Step 9

Press the Yes softkey.

Scroll to TFTP Server 1.

Press the Edit softkey.

Use the buttons on the keypad to enter the new Alternative TFTP Server address,

using the * key on the keypad to enter periods.

Step 10 Press Validat.

Step 11 Scroll to TFTP Server 2 to add a backup TFTP server.

Step 12 Press Save.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-30

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Configuring TFTP Options

Assigning a Backup TFTP Server

TFTP Server 2 displays the IP address of the backup TFTP server. This server is

used to obtain configuration files and software upgrades if the primary TFTP

server is unavailable.

Before you can assign a backup TFTP server, the Alternate TFTP setting must

be set to Yes.

This procedure does not apply to the Cisco IP Phone 7902G.

Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G)

Procedure

Step 1

Step 2

Step 3

Press the Menu button.

Use the Navigation button to select Settings, and then press the Select softkey.

From the Settings menu, use the Navigation button to select Network

Configuration, and then press the Select softkey.

Step 4

From the Network Configuration menu, press **#.

If your phone displays “Enter Admin Password,” enter your password and then

press the Enter softkey.

Make sure that an unlocked padlock icon appears in the upper-right corner of your

LCD.

Step 5

Step 6

Step 7

Scroll to TFTP Server 2.

Press the Edit softkey.

Use the buttons on the keypad to enter the new Alternative TFTP Server address,

using the * key on the keypad to enter periods.

Use the << softkey to correct any mistakes.

Press the Validat softkey.

Press Save.

Step 8

Step 9

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-31

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Configuring CDP

You can disable or enable Cisco Discovery Protocol (CDP). CDP allows the phone

to be discovered by the CiscoWorks2000 network management system.

For more information about CiscoWorks2000, refer to the documentation

available at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/index.htm

Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G)

Procedure

Step 1

Open the Phone Configuration web page.

a. Open your web browser and enter the following URL, where IPaddress is the

IP address of your phone

http://IPaddress

b. Press Enter.

The Phone Configuration web page appears.

In the pane on the left under Change Configuration, click Network Parameters.

You may be prompted to enter a password.

The Network Parameters web page appears.

In the OpFlags field,

Step 2

Step 3

a. To enable CDP, change bit 6 to a zero (0).

b. To disable CDP, change bit 6 to a 1.

Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G)

Procedure

Step 1

Step 2

Press the Menu button.

Use the Navigation button to select Settings, and then press the Select softkey.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-32

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Configuring CDP

Step 3

Step 4

From the Settings menu, use the Navigation button to select Network

Configuration, and then press the Select softkey.

From the Network Configuration menu, press **#.

If your phone displays “Enter Admin Password,” enter your password and then

press the Enter softkey.

Make sure that an unlocked padlock icon appears in the upper-right corner of your

LCD.

Step 5

Scroll to CDP Enabled.

If CDP is enabled, the option appears as

CDP Enabled Yes

Step 6

Step 7

Press the No softkey to disable CDP.

Press Save.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-33

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 4 Configuring Network Settings on the Cisco IP Phone

Configuring CDP

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

4-34

Download from Www.Somanuals.com. All Manuals Search And Download.

C H A P T E R

Configuring Users, Features, and

Services

After you install Cisco IP Phones in your network, configure their network

settings, and add them to Cisco CallManager, you must then configure directory

numbers, assign users, configure features and services.

Many of the Cisco IP Phone features available to end users require that you

configure them using the Cisco CallManager Administration application. This

chapter provides overview of many of the configuration procedures. Detailed

instructions are available in Cisco CallManager Administration documentation.

This chapter describes setting up user features and providing users with

information about those features. See the following topics:

•

Configuring Telephony Features Using Cisco CallManager Administration,

page 5-2

•

Adding Users to Cisco CallManager, page 5-7

Configuring the Corporate Directory, page 5-7

Setting Up Services, page 5-8

Providing Information to Users Via a Web Site, page 5-9

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

5-1

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 5 Configuring Users, Features, and Services

Configuring Telephony Features Using Cisco CallManager Administration

Configuring Telephony Features Using

Cisco CallManager Administration

After you add Cisco IP Phones to Cisco CallManager, you can add additional

functionality to them as described in the “Configuring Telephony Features for the

Cisco IP Phone models 7902G/7905G/7912G” section on page 5-2.

Note

If the Cisco IP Phone model that you want to configure does not appear in the

Phone Type drop-down list in the Cisco CallManager Administration application,

go to the following URL and install the latest support patch for your version of

Cisco CallManager: http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-33

Configuring Telephony Features for the Cisco IP Phone models

7902G/7905G/7912G

Table 5-1 includes, for the Cisco IP Phone models 7902G/7905G/7912G, a list of

the supported telephony features and tips about how to configure them using the

Cisco CallManager Administration application. For additional details, refer to

Cisco CallManager Administration Guide, Cisco CallManager System Guide,

Cisco CallManager Extended Services Administrator's Guide, or the

Cisco CallManager Administration application online help.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

5-2

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 5 Configuring Users, Features, and Services

Configuring Telephony Features Using Cisco CallManager Administration

Table 5-1 Configuring Telephony Features Using Cisco CallManager Adm inistration

Feature

Description

Configuration Tips

Auto answer Forces the speakerphone to go off

hook automatically when an

From the Cisco CallManager Administration

application:

incoming call is received

1. Choose Device > Phone.

2. Enter search criteria to locate a specific

phone and click Find.

3. Click the device name that you want to

configure.

4. In the Directory Numbers list, click the line

to configure.

Call park

Places the call on hold so anyone

From the Cisco CallManager Administration

connected to the Cisco CallManager application, choose Feature > Call Park to

system can retrieve it

configure.

Call pickup

Picks up incoming calls within a

group

1. From the Cisco CallManager

Administration application, choose Feature

> Call Pickup to configure.

2. From the Cisco CallManager

Administration application,

•

Choose Device > Phone.

Enter search criteria to locate a specific

phone and click Find.

•

Click the device name that you want to

configure.

In the Directory Numbers list, click the

line to configure.

Select the directory number to assign a

call pickup group.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

5-3

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 5 Configuring Users, Features, and Services

Configuring Telephony Features Using Cisco CallManager Administration

Table 5-1 Configuring Telephony Features Using Cisco CallManager Adm inistration (continued)

Feature Description Configuration Tips

Call waiting Receives a second incoming call on From the Cisco CallManager Administration

the same line without disconnecting application:

the first call

1. Choose Device > Phone.

2. Enter search criteria to locate a specific

phone and click Find.

3. Click the device name that you want to

configure.

4. In the Directory Numbers list, click the line

to configure.

Caller ID

Displays number and name of caller From the Cisco CallManager Administration

application:

1. Choose Device > Phone.

2. Enter search criteria to locate a specific

phone and click Find.

3. Click the device name that you want to

configure.

4. In the Directory Numbers list, click the line

to configure.

5. Enter appropriate information in the

Directory Number, Display (Internal Caller

ID), and Line Text Label fields.

To disable Caller ID, refer to the

Cisco CallManager documentation.

Cisco Call

Back

Notifies a user when an extension

that was busy or that did not answer Services Guide for Cisco Call Back

Refer to Cisco CallManager Features and

a call is available to take a call.

Initiates an ad hoc conference and

configuration procedures.

Conference

From the Cisco CallManager Administration

then conference in other participants application, choose Service > Media Resource

one at a time.

> Conference Bridge to configure a device to

support conferences.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

5-4

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 5 Configuring Users, Features, and Services

Configuring Telephony Features Using Cisco CallManager Administration

Table 5-1 Configuring Telephony Features Using Cisco CallManager Adm inistration (continued)

Feature

Description

Configuration Tips

Forward

Forwards all calls to the designated From the Cisco CallManager Administration

directory number

application:

1. Choose Device > Phone.

2. Enter search criteria to locate a specific

phone and click Find.

3. Click the device name that you want to

configure.

4. In the Directory Numbers list, click the line

to configure.

You can configure Forward All, Forward Busy,

or Forward No Answer.

Users can also designate the forward numbers

from their Cisco IP Phone or from the User

Options web pages.

Group call

pickup

Allows users to pick up incoming

calls within their own group or in

other groups

1. From the Cisco CallManager

Administration application, choose Feature

> Call Pickup to configure.

2. From the Cisco CallManager

Administration application,

•

Choose Device > Phone.

Enter search criteria to locate a specific

phone and click Find.

•

Click the device name that you want to

configure.

In the Directory Numbers list, click the

line to configure.

Select the directory number to assign a

call pickup group.

Hold

Places an active call on hold

This feature requires no configuration, unless

you want to use music on hold. See

“Music-on-Hold” in this table for information.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

5-5

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 5 Configuring Users, Features, and Services

Configuring Telephony Features Using Cisco CallManager Administration

Table 5-1 Configuring Telephony Features Using Cisco CallManager Adm inistration (continued)

Feature

Description

Configuration Tips

Meet-Me

conference

Enables other callers to join in a

conference

From the Cisco CallManager Administration

application, choose:

Service > Conference Bridge to configure

Meet-Me parameters.

Music-on-

hold

Plays music while callers are on hold Refer to Cisco CallManager Features and

Services Guide for music on hold configuration

procedures.

Quality

Reporting

Tool

Allows users to use the QRT softkey Refer to Cisco CallManager Administration

on a phone to submit information

about problem phone calls.

Guide for Quality Reporting Tool configuration

procedures.

Redial

Redials the last number dialed on the This feature requires no configuration.

Cisco IP Phone

Speed-dial

Dials a specified number that has

been previously stored

From the Cisco CallManager Administration

application:

1. Choose Device > Phone.

2. Enter search criteria to locate a specific

phone and click Find.

3. Click the device name that you want to

configure.

4. Click the Add/Update Speed Dials link at

the top of the web page.

Users can designate speed-dial numbers using

the Cisco IP Phone User Options web pages.

Transfer

Transfers an active call to another

directory number

This feature requires no configuration.

Voice

Enables callers to leave messages if Refer to Cisco CallManager Administration

messaging

system

calls are unanswered

Guide and Cisco CallManager System Guide for

voice messaging system configuration

procedures.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

5-6

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 5 Configuring Users, Features, and Services

Adding Users to Cisco CallManager

The Cisco CallManager Administration application allows you to display and

maintain information about users on the network.

You must configure features to allow users to perform the following actions:

•

Access the corporate directory and other customized directories from a

Cisco IP Phone

•

Create their own personal directories

Set up their own speed dial and call forwarding numbers

To set up these features, you must first add users to Cisco CallManager, using

either of the following methods:

•

To add users individually, use the Cisco CallManager Administration

application and select User >Add a New User.

Refer to Cisco CallManager Administration Guide, Cisco CallManager

System Guide, or Cisco CallManager Administration online help in the

application for details.

•

To add users in batches, use the Bulk Administration Tool. This method also

enables you to set an identical default password for all users.

Refer to Bulk Administration Tool User Guide for details.

Configuring the Corporate Directory

From the Cisco IP Phone models 7905G/7912G, users can look up directory

numbers for their co-workers. To support this feature, you must first configure

corporate directories

Cisco CallManager uses a Lightweight Directory Access Protocol (LDAP)

directory to store authentication and authorization information about users of

Cisco CallManager applications, which interface with the Cisco CallManager.

Authentication establishes the user right to access the system, while authorization

identifies the telephony resources that a user is permitted to use, such as a specific

telephone extension.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

5-7

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 5 Configuring Users, Features, and Services

Setting Up Services

To install and set up these features, refer to Installing and Configuring the Cisco

Customer Directory Configuration Plugin. This book guides you through the

configuration process for integrating Cisco CallManager with Microsoft Active

Directory and Netscape Directory Server.

After the LDAP directory configuration completes, users can use the Directories

menu on the Cisco IP Phone models 7905G/ 7912G to look up users in the

corporate directory.

Setting Up Services

The Menu button on the Cisco IP Phone gives users access to Cisco IP Phone

services. These services comprise XML applications that enable the display of

interactive content on the phone. Examples of services include local movie times,

stock quotes, and weather reports.

Cisco CallManager provides sample Cisco IP Phone Services applications. You

can also create customized applications for your site.

Note

The Cisco IP Phone models 7905G/ 7912G do not support graphic-based XML

applications. These phones support audio and text based XML applications only.

Before a user can access any service,

•

You as the system administrator must use the Cisco CallManager

Administration application to configure available services.

•

The user must subscribe to services using the Cisco IP Phone User Options

application. This web-based application provides a graphical user interface

(GUI) for limited, end-user configuration of IP Phone applications.

Before you set up services, gather the URLs for the sites you want to set up and

verify that users can access those sites from your corporate IP telephony network.

To set up these services, choose Feature > Cisco IP Phone Services from the

Cisco CallManager Administration application. Refer to Cisco CallManager

Administration Guide and Cisco CallManager System Guide for more

information.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

5-8

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 5 Configuring Users, Features, and Services

Providing Information to Users Via a Web Site

After you configure these services, verify that your users have access to the

Cisco CallManager IP Phone Options web-based application, from which they

can select and subscribe to configured services. See the “How Users Subscribe to

Services and Configure Phone Features” section on page 5-10 for a summary of

the information that you must provide to end users.

Providing Information to Users Via a Web Site

If you are a system administrator, you are likely the primary source of information

for Cisco IP Phone users in your network or company. It is important to provide

current and thorough information to end users.

Cisco recommends that you create a web page on your internal support site that

provides end users with important information about their new Cisco IP Phones.

Consider adding the following types of information to this site:

•

How Users Obtain Support for the Cisco IP Phone, page 5-9

How Users Get Copies of Cisco IP Phone Manuals, page 5-9

How Users Configure Phone Features, page 5-11

How Users Access Voice Messages, page 5-11

How Users Obtain Support for the Cisco IP Phone

Other documentation for your Cisco IP Phone may instruct users to direct some

questions to a system administrator. To be able to successfully use some of the

phone’s features (speed dial numbers, voice messaging system access), users must

receive information from you or your network team or be able to contact you for

assistance.

How Users Get Copies of Cisco IP Phone Manuals

You should provide end users with access to user documentation for the

Cisco IP Phones. This documentation includes detailed user instructions for key

phone features. See the “Related Documentation” section on page xiii for more

information.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

5-9

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 5 Configuring Users, Features, and Services

Providing Information to Users Via a Web Site

Because there are several Cisco IP Phone models available, users might have

difficulty locating their specific documentation on the Cisco.com website. To

assist users in finding their documentation, we recommend that you provide links

to the current documentation. This ensures that users have access to the latest and

most up-to-date documentation. However, if you do not want to or cannot send

users to Cisco.com, we suggest that you download the PDF files and provide them

to end users on your website.

•

For a list of available documentation, go to the Cisco IP Phone website at:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/ip_clmgr/

index.htm and select your preferred language.

•

For more information about viewing or ordering documentation, see the

“Obtaining Documentation” section on page xiv.

How Users Subscribe to Services and Configure Phone Features

End users can perform a variety of activities using the Cisco IP Phone User

Options web page. These activities vary depending on the Cisco IP Phone model

a user has, and can include subscribing to services, setting up speed dial and call

forwarding numbers, configuring ring settings, and creating a personal address

book. Keep in mind that being able to configure settings on a phone using a web

site might be a new paradigm for your end users. You need to provide as much

information as possible to ensure that they can successfully access and use the

User Options.

Be sure to provide end users with the following information about the User

Options page:

•

The URL required to access the application.

http://serverName/CCMUser/, where serverName is the host on which the

web server is installed.

A user ID and default password needed to access the application.

These settings correspond to the values you entered when you added the user

to Cisco CallManager (see the “Adding Users to Cisco CallManager” section

on page 5-7).

•

A brief description of what a web-based, graphic user interface application is,

and how it is accessed with a Web browser.

Outline the tasks that users can expect to accomplish with the application.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

5-10

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 5 Configuring Users, Features, and Services

Providing Information to Users Via a Web Site

How Users Configure Phone Features

End users can perform a variety of activities using the Cisco IP Phone User

Options web page. These activities vary depending on the Cisco IP Phone model

a user has, and can include setting up speed dial and call forwarding numbers.

Keep in mind that being able to configure settings on a phone using a web site

might be a new paradigm for your end users. You need to provide as much

information as possible to ensure that they can successfully access and use the

User Options.

Be sure to provide end users with the following information about the User

Options page:

•

The URL required to access the application

http://serverName/CCMUser/, where serverName is the host on which the

web server is installed.

A user ID and default password needed to access the application

These settings correspond to the values you entered when you added the user

to Cisco CallManager (see the“Adding Users to Cisco CallManager” section

on page 5-7).

•

A brief description of what a web-based, graphic user interface application is,

and how it is accessed with a web browser.

Outline the tasks that users can expect to accomplish with the application.

How Users Access Voice Messages

Cisco CallManager provides you with the flexibility to integrate with many

different voice messaging systems, including the Cisco Unity voice messaging

system. However, because you can integrate with many different systems, you

must provide users with information about how to use your specific system.

You should inform each user of the following information:

•

How to access the voice messaging system account.

Make sure that you have used Cisco CallManager to configure the Messages

button on the Cisco IP Phone.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

5-11

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 5 Configuring Users, Features, and Services

Providing Information to Users Via a Web Site

•

Initial password for accessing the voice messaging system.

Make sure that you have configured a default voice messaging system

password for all users.

How the phone indicates that messages are waiting.

Make sure that you have used Cisco CallManager to set up a message waiting

indicator (MWI) method.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

5-12

Download from Www.Somanuals.com. All Manuals Search And Download.

C H A P T E R

Troubleshooting the Cisco IP Phone

Cisco IP Phones provide diagnostic information that can assist you with

troubleshooting problems in your IP telephony network.

This chapter includes the following sections:

•

Obtaining Status, Model, and V e rsion Information, page 6-2

Monitoring Cisco IP Phones Remotely, page 6-7

Resetting the Cisco IP Phone, page 6-8

Erasing the Local Configuration, page 6-8

Updating the Firmware V e rsion, page 6-10

Checking the Light Indicators on a Cisco IP Phone 7902G, page 6-11

Resolving Startup Problems, page 6-12

Resolving Known Issues, page 6-21

Where to Go for More Information, page 6-23

Note

You can collect information for troubleshooting and store this information in a log

file. For more information, see the “Collecting Information for Troubleshooting”

section on page A-30.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-1

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Obtaining Status, Model, and Version Information

Obtaining Status, Model, and V e rsion Information

On a Cisco IP Phone or from a phone’s web page, you can obtain status

information about the current call and the network, and verify the phone model

and installed firmware version.

This section covers these topics:

•

Viewing Status Messages, page 6-2

Displaying Network Statistics, page 6-3

Verifying Model and Serial Number, page 6-5

Verifying Firmware Version, page 6-6

Viewing Status Messages

Use the status messages to diagnose network configuration problems. You can

access these messages at any point, even if the phone has not finished starting up.

Note

This feature does not apply to the Cisco IP Phone 7902G.

Cisco IP Phone Models 7905G/7912G

Procedure

Step 1

Step 2

Step 3

Step 4

Press the Menu button.

Use the Navigation button to select Settings, and then press the Select softkey.

Select Status, and then press the Select softkey.

Select Status Messages, and then press the Select softkey.

The phone displays the name of the configuration file in the following format:

SEPDefault.cnf.xml or SEPmacaddress

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-2

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

O b taining Status, Model, and Version Information

Related Topics

•

Adding Phones Manually, page 2-14

Configuring IP Settings, page 4-15

Modifying DHCP Settings, page 4-9

Verifying Firmware Version, page 6-6

Configuring TFTP Options, page 4-28

Displaying Network Statistics

Network statistics provide information about the phone and network performance.

Cisco IP Phone 7902G

Step 1

Procedure

Open the Phone Configuration web page.

a. Open your web browser and enter the following URL, where IPaddress is the

IP address of your phone

http://IPaddress

b. Press Enter.

The Phone Configuration web page appears.

Click Network Statistics hyperlink.

The Network Statistics page shows the following information:

Step 2

•

Elapsed Time—amount of time that has elapsed since the phone connected to

Cisco CallManager.

•

Receive Packets—number of packets received at the phone.

Transmit Packets—number of transmitted at the phone.

Broadcast—number of broadcast packets received.

Multicast—Number of multicast packets on the network during the elapsed

time

•

Receive errors—number of receive errors at the phone.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-3

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Obtaining Status, Model, and Version Information

•

Transmit errors—number of transmit errors at the phone.

Receive overflow—Number packet overflows that the phone has experienced

during the elapsed time

Cisco IP Phone Models 7905G/7912G

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Press the Menu button

Use the Navigation button to select Settings.

Press the Select softkey.

Select Status.

Press the Select softkey.

Select Network Statistics.

Press the Select softkey.

Use the Navigation button to display the available information:

•

Rcv—number of packets received at the phone.

Xmt—number of packets transmitted from the phone.

REr—number of receive errors at the phone.

Bcast—number of broadcast packets received.

Elapsed Time—amount of time that has elapsed since the phone connected to

Cisco CallManager.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-4

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Obtaining Status, Model, and Version Information

Verifying Model and Serial Number

You can verify the model and serial number of Cisco IP Phones.

Cisco IP Phone 7902G

Step 1

Procedure

Open the Phone Configuration web page.

a. Open your web browser and enter the following URL, where IPaddress is the

IP address of your phone

http://IPaddress

b. Press Enter.

The Phone Configuration web page appears.

In the pane on the left, click Device Information.

Step 2

The Device Information page displays the Product ID (model number) and serial

number of the phone.

Cisco IP Phone Models 7905G/7912G

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Press the Menu button.

Use the Navigation button to select Settings.

Press the Select softkey.

Select Model Information.

Press the Select softkey.

Use the Navigation button to display the following information:

•

Model Number

MAC Address

AppLoadID—Identifier of the firmware running on the phone

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-5

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Obtaining Status, Model, and Version Information

•

BootLoadID—Identifier of the factory-installed load running on the phone

Serial Number

Verifying Firmware Version

You can verify the firmware version for Cisco IP Phones.

Cisco IP Phone 7902G

Step 1

Procedure

Open the Phone Configuration web page.

a. Open your web browser and enter the following URL, where IPaddress is the

IP address of your phone

http://IPaddress

b. Press Enter.

The Phone Configuration web page appears.

In the pane on the left, click Device Information.

The Device Information page displays the following information:

Step 2

•

App Load ID—Identifier of the firmware running on the phone

Boot Load ID—Identifier of the factory-installed load running on the phone

Cisco IP Phone Models 7905G/7912G

Procedure

Step 1

Step 2

Press the Menu button.

Use the Navigation button to select Settings, and then press the Select softkey.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-6

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Monitoring Cisco IP Phones Remotely

Step 3

Step 4

Select Status, and then press the Select softkey.

Select Firmware Versions, and then press the Select softkey.

The following information appears:

•

App Load ID

Boot Load ID

Version

Monitoring Cisco IP Phones Remotely

You can remotely monitor the network activity of any Cisco IP Phone on your

network using a web browser. To do so, open a web browser and enter the

following URL, where IPaddress is the currently assigned IP address of the

phone:

http://IPaddress

To confirm the IP address, you can either

•

search for a particular phone in Cisco CallManager by choosing Device >

Phone. Phones registered with Cisco CallManager display the IP address at

the top of the Phone Configuration page.

•

obtain the IP address from the phone itself by choosing Settings > Network

Configuration > IP Address.

When you enter the IP address of a Cisco IP Phone into a web browser, the

following information appears:

•

Device information

Network information

Network statistics

Device logs

The web page also lets you view and change a variety of configuration parameters.

For more information about these parameters and how to change them, see

Appendix A, “Additional Configuration Methods, Parameters, and Procedures.”

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-7

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Resetting the Cisco IP Phone

If you reset the phone, any changes made that have not been saved are lost and set

back to default settings.

Cisco IP Phone 7902G

Procedure

•

Press **#** to reset the Cisco IP Phone 7902G.

The phone cycles through normal startup procedures.

Cisco IP Phone Models 7905G/7912G

Procedure

Step 1

Step 2

Press **#** to reset the Cisco IP Phone.

The phone displays “Do you want to reboot the phone?”

Press the Yes softkey.

The phone cycles through normal startup procedures.

Erasing the Local Configuration

If you want to erase all locally stored configuration options, you can erase the

configuration and restore settings to their default values, including enabling

DHCP.

Caution

Erasing the local configuration removes all user-defined changes, except ringer

sound, made locally on the Cisco IP Phone. If you choose this option, these

settings are set back to their default values.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-8

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Erasing the Local Configuration

Cisco IP Phone 7902G

Procedure

Step 1

Step 2

Step 3

Step 4

Lift the handset, then press and hold the Menu button for about 3 seconds.

Press # to go to the extended menu.

Enter the code # 322873738.

Hang up the phone. The phone resets.

Cisco IP Phone Models 7905G/7912G

Procedure

Step 1

Step 2

Step 3

Press the Menu button.

Use the Navigation button to select Settings, and then press the Select softkey.

Use the Navigation button to select Network Configuration, and then press the

Select softkey.

Step 4

Perform either of these procedures:

•

Procedure A:

–

Press **2. The phone displays “Do you want to reset all system settings

to default values?”

–

Press the Yes softkey.

•

Procedure B:

–

Press **#. If your phone displays “Enter Admin Password,” enter your

password and then press the Enter softkey. Make sure that an unlocked

padlock icon appears in the upper-right corner of your LCD.

–

Scroll to Erase Configuration.

Press the Yes softkey and then press the Save softkey.

The phone cycles through normal startup procedures.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-9

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Updating the Firmware Version

You can update the firmware version using the Cisco CallManager Administration

application. You can also update the firmware version using a profile file. See

Appendix A, “Additional Configuration Methods, Parameters, and Procedures”

for information about profile files.

Before You Begin

Read the “Read Me” files included with Cisco software updates. These files

provide important updated information about installing and configuring the new

software.

Procedure

Step 1

Obtain an updated phone load.

You can download the latest available software from the Cisco Service & Support

Software Center:

http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

Step 2

Step 3

Install the update.

From the Cisco CallManager Administration choose System > Device Defaults.

Locate the Device Type field corresponding to the model IP Phone.

Enter the new device load in the Load Information field.

Step 4

You can typically locate this information in the Read Me file distributed with the

software update. The Read Me file for the Cisco IP Phone models 7905G/7912G

begins with LD

Step 5

Step 6

Click Update.

From Cisco CallManager Administration, choose System > CallManager

Group.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-10

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Checking the Light Indicators on a Cisco IP Phone 7902G

Step 7

Step 8

From the Cisco CallManager Group list, choose the group you want to update.

Click Reset Devices.

Related Topic

•

Verifying Firmware Version, page 6-6

Checking the Light Indicators on a

Cisco IP Phone 7902G

Refer to the following table for explanations about the light indicators on a

Cisco IP Phone 7902G.

Problem

Explanation

After the phone is connected to power, the There is no Ethernet link. See the “Connecting the Cisco

phone Hold and Menu buttons blink red

and green respectively.

IP Phone to the Network” section on page 3-4 and the

“Symptom: Cisco IP Phone Does Not Start Up” section

on page 6-12.

After the phone is connected to power, the The VLAN is not set up. See the “Modifying DHCP

phone Menu button blinks green about

Settings” section on page 4-9.

every two seconds.

After the phone is connected to power, the The IP address is not set up. See the “Assigning an IP

phone Menu button blinks twice about

Address” section on page 4-15.

every two seconds.

After the phone is connected to power, the The Cisco CallManager is not set up. See the “Adding

phone Menu button blinks three times

about every two seconds.

Phones to the Cisco CallManager Database” section on

page 2-12.

After the phone is connected to power, the The phone is not registered. See the “Symptom: Cisco IP

phone Hold button is steady red and the

Menu button is steady green.

Phone Not Registering with Cisco CallManager” section

on page 6-13.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-11

Download from Www.Somanuals.com. All Manuals Search And Download.

C h apter 6 T r oubleshooting the C i sco IP Phone

Resolving Startup Problems

Problem

Explanation

After the phone is connected to power, the The phone has a duplicate IP address. See the “Assigning

phone handset indicator light is steady red an IP Address” section on page 4-15.

and the Menu button is steady green.

The phone Hold button flashes red and the The phone’s firmware is being upgraded. After the

Menu button flashes green at the same

upgrade, all LEDs on the phone should be off.

time.

Resolving Startup Problems

After installing a Cisco IP Phone into your network and adding it to

Cisco CallManager, the phone should start up as described in the “Verifying the

Phone Startup Process” section on page 3-9. If the phone does not start up

properly, these sections can help you resolve the problem:

•

Symptom: Cisco IP Phone Does Not Start Up, page 6-12

Symptom: Cisco IP Phone Not Registering with Cisco CallManager,

page 6-13

•

Symptom: Cisco IP Phone Resetting, page 6-18

Note

Any procedures that refer to an LCD screen display problem apply only to the

Cisco IP Phone models 7905G/7912G.

Symptom: Cisco IP Phone Does Not Start Up

If you connect a Cisco IP Phone into the network port, the LEDs should light up

and, on the Cisco IP Phone models 7905G/7912G, messages should appear on the

LCD display. (See the “Verifying the Phone Startup Process” section on page 3-9

for information on the normal startup process.) If the phone does not proceed

through this normal startup process, you must determine if the phone is functional

or if anything else in the configuration is causing the phone to not start up

properly.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-12

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Resolving Startup Problems

To determine whether the phone is functional, you must eliminate any other

potential problems, such as faulty cables, network outages, lack of power, and so

on. Follow these suggestions to systematically eliminate these other causes.

Procedure

Step 1

To verify that the network port is functional:

a. Exchange the Ethernet cables with cables you know are functional.

b. Disconnect a functioning Cisco IP Phone from another port and connect it to

this network port to verify the port is active.

c. Connect the Cisco IP Phone that will not start up to a different network port

that you know to be good.

d. Connect the Cisco IP Phone that will not start up directly to the port on the

switch, eliminating the patch panel connection in the office.

Step 2

To verify that the phone is receiving power:

a. Verify that the electrical outlet is functional.

b. If you are using in-line power, use the external power supply instead.

c. If you are using the external power supply, switch with a unit you know to be

functional.

Step 3

Cisco IP Phone models 7905G/7912G only. If, after attempting these solutions,

the LCD screen persists in not displaying any characters for at least five minutes,

contact a Cisco technical support representative for additional assistance.

Symptom: Cisco IP Phone Not Registering with

Cisco CallManager

If a phone proceeds past the first stage (LED buttons flashing on and off), and, on

a Cisco IP Phone model 7905G/7912G, continues to cycle through the messages

displaying on the LCD screen, then the phone is not starting up properly. The

phone cannot successfully start up unless it is connected to the Ethernet network

and it has registered with a Cisco CallManager server.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-13

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Resolving Startup Problems

These sections can assist you in determining the reason the phone is unable to start

up properly:

•

Registering the Phone with Cisco CallManager, page 6-14

Checking Network Connectivity, page 6-14

Verifying TFTP Server Settings, page 6-15

Verifying IP Addressing and Routing, page 6-15

Verifying DNS Settings, page 6-16

Verifying Cisco CallManager Settings, page 6-16

Cisco CallManager and TFTP Services Are Not Running, page 6-16

Creating a New Configuration File, page 6-17

Registering the Phone with Cisco CallManager

Registration with a Cisco CallManager server can only be successful if the phone

has been added to the server or if auto-registration is enabled. Review the

information and procedures in the “Adding Phones to the Cisco CallManager

Database” section on page 2-12 to ensure that the phone has been added to the

Cisco CallManager database.

To verify that the phone is in the Cisco CallManager database, use Device > Find

from Cisco CallManager to search for the phone based on its MAC Address.

Verify the MAC address to search for by pressing Settings > Network

Configuration > MAC address on the phone.

If the phone is already in the Cisco CallManager database, its configuration file

might be damaged. See the “Creating a New Configuration File” section on

page 6-17 for assistance.

Checking Network Connectivity

If the network is down between the phone and the TFTP server or

Cisco CallManager, the phone cannot start up properly. Ensure that the network

is currently up and running.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-14

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Resolving Startup Problems

Verifying TFTP Server Settings

The Cisco IP Phone uses the TFTP server setting (Settings > Network

Configuration > TFTP Server 1) to identify the Cisco CallManager server. If

this setting is incorrect, the Cisco IP Phone might continually cycle while

attempting to contact the identified TFTP Server.

If you have assigned a static IP address to the phone, you must manually enter this

setting. See the “Configuring IP Settings” section on page 4-15.

If you are using DHCP, the phone obtains the address for the TFTP server from

the DHCP server. Check the IP address configured in Option 150. Refer to

Configuring Windows 2000 DHCP Server for Cisco Call Manager on Cisco.com:

http://www.cisco.com/warp/customer/788/A V VID/win2000_dhcp.html

You can also enable the phone to use an alternate TFTP server (Settings >

Network Configuration > Alternate TFTP Server). This is particularly useful

if this phone was recently moved from a different location, such as a test lab to a

production network.

You must unlock the network settings before you can assign an alternate TFTP

server (see “Accessing Network Configuration Settings from a Cisco IP Phone”

section on page 4-2).

Verifying IP Addressing and Routing

You should verify the IP addressing and routing settings on the IP Phone. If you

are using DHCP, the DHCP server should provide these values. If you have

assigned a static IP address to the phone, you must enter these values manually.

On the Cisco IP Phone, press Settings > Network Configuration and check for

the following problems:

•

DHCP Server—has no address

If you have assigned a static IP address to the phone, you do not need to enter

a value here. However, if you are using a DHCP server, this field must have a

value. If it does not, check your IP routing and VLAN configuration. Refer to

Troubleshooting Switch Port Problems on Cisco.com:

http://www.cisco.com/warp/customer/473/53.shtml

•

IP address, subnet mask, or default router—have no addresses

If you have assigned a static IP address to the phone, you must manually enter

these settings. See the “Configuring IP Settings” section on page 4-15.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-15

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Resolving Startup Problems

If you are using DHCP, check the IP addresses distributed by your DHCP server.

Refer to Understanding and Troubleshooting DHCP in Catalyst Switch or

Enterprise Networks on Cisco.com:

http://www.cisco.com/warp/customer/473/100.html#41

Verifying DNS Settings

If you are using DNS to refer to the TFTP server or Cisco CallManager, you must

ensure you have specified a DNS server (Settings > Network Configuration >

DNS Server 1). You should also verify that you have a CNAME entry in the DNS

server for the TFTP server and Cisco CallManager system.

You must also ensure that DNS is configured to do reverse look-ups. The default

setting on Windows 2000 is to perform forward-only look-ups.

Verifying Cisco CallManager Settings

On the Cisco IP Phone, press Settings > Network Configuration >

CallManager 1, 2, 3, 4. The Cisco IP Phone attempts to open a TCP connection

to all the Cisco CallManager servers that are part of the assigned

Cisco CallManager group. If none of these fields have IP addresses or state

“Active” or “Standby”, the phone is not properly registered with

Cisco CallManager. See the “Registering the Phone with Cisco CallManager”

section on page 6-14 for tips on resolving this problem.

Cisco CallManager and TFTP Services Are Not Running

If the Cisco CallManager or TFTP services are not running, phones might not be

able to start up properly. However, in this case, it is likely that you are

experiencing a system-wide failure. Rather than being isolated to one phone that

is experiencing problems, in this situation many or all phones and other devices

are not able to start up properly.

If the Cisco CallManager service is not running, all devices on the network that

rely on it to make phone calls will be affected. If the TFTP service is not running,

many devices will not be able to start up successfully.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-16

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Resolving Startup Problems

Procedure

Step 1

From the Cisco CallManager Administration window, choose Application >

Cisco CallManager Serviceability.

Step 2

Step 3

Choose Tools > Control Center.

From the Servers column, choose the primary Cisco CallManager server.

The window displays the service names for the server that you chose, the status

of the services, and a service control panel to stop or start a service.

Step 4

If a service has stopped, click the Start button.

The Service Status symbol changes from a square to an arrow.

Creating a New Configuration File

If you continue to have problems with a particular phone, despite all attempts at

resolution, the configuration file might be corrupted. You can manually create a

new configuration file by following this procedure:

Procedure

Step 1

From Cisco CallManager, select Device > Phone > Find to locate the phone

experiencing problems.

Step 2

Step 3

Choose Delete to remove the phone from the Cisco CallManager database.

In Cisco CallManager, choose Service > Cisco TFTP > Advanced and make sure

that False appears in the Enable Caching of Configuration Files in the Cisco TFTP

Configuration page.

Step 4

Step 5

Search the hard drive of the Cisco CallManager server for files named

SEP*.cnf.xml. This file should be in a folder containing the configuration files for

all the registered phones.

Make a copy of a configuration file for a functional phone of the same type as the

problematic phone. For example, if the phone experiencing problems is a

Cisco IP Phone 7905G, make a copy of a configuration file for another phone of

this model.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-17

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Resolving Startup Problems

Step 6

Rename this to match the name of the configuration file for the problematic

phone.

Use the convention SEP<MAC address>.cnf.xml, where <MAC address> is the

MAC address for the deleted phone.

Step 7

Step 8

Replace the old configuration file with the new one you created.

Add the phone to Cisco CallManager database. See the “Adding Phones

Manually” section on page 2-14 for details.

Step 9

Power cycle the phone.

Symptom: Cisco IP Phone Resetting

Once a Cisco IP Phone has properly started up and registered with

Cisco CallManager, you can reset it, forcing it to go through the startup process.

At times, you might want to intentionally do this. For example, if you want to

force a firmware upgrade from Cisco CallManager on to the phone. Anytime a

phone has to load a new image, it has to restart itself and re-register with

Cisco CallManager using the new image

However, if users report that their phones appear to be resetting during calls or

while idle on their desk, you should investigate the cause. If the network

connection and Cisco CallManager connection are stable, the Cisco IP Phone

should not reset on its own.

Typically, the cause of the phones resetting can be categorized by problems

connecting to the Ethernet network or to Cisco CallManager. These sections can

help you identify the cause in your network:

•

Verifying Physical Connection, page 6-19

Identifying Intermittent Network Outages, page 6-19

Verifying DHCP Settings, page 6-19

Checking Static IP Address Settings, page 6-19

Verifying Voice VLAN Configuration, page 6-20

Verifying that the Phones Have Not Been Intentionally Reset, page 6-20

Eliminating DNS or Other Connectivity Errors, page 6-20

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-18

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Resolving Startup Problems

Verifying Physical Connection

Verify that the Ethernet connection to which the Cisco IP Phone is connected is

up-and-running. For example, check if the particular port or switch to which the

phone is connected is down.

Identifying Intermittent Network Outages

Intermittent network outages affect data and voice traffic differently. Your

network might have been experiencing intermittent outages without detection, but

data traffic can resend lost packets and verify packets are received and

transmitted.

However, voice traffic cannot recapture lost packets. Rather than retransmitting a

lost network connection, the phone resets and attempts to reconnect its network

connection.

Therefore, if you are experiencing problems with the voice network, you should

investigate whether an existing problem is simply being exposed at this point.

Verifying DHCP Settings

The following procedure can help you determine if the phone has been properly

configured to use DHCP:

Procedure

Step 1

Verify that you have properly configured the phone to use DHCP. See the

“Modifying DHCP Settings” section on page 4-9 for details.

Step 2

Step 3

Verify that the DHCP server has been set up properly.

Verify the DHCP lease duration. Cisco recommends that you set it to 8 days.

Checking Static IP Address Settings

If the phone has been assigned a static IP address, verify that you have entered the

correct settings. See the “Configuring IP Settings” section on page 4-15.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-19

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Resolving Startup Problems

Verifying Voice VLA N C o nfiguration

If the Cisco IP Phone appears to reset during heavy network usage (for example,

following extensive web surfing on a computer connected to same switch as

phone), it is likely that you do not have a voice VLAN configured.

Isolating the phones on a separate, auxiliary VLAN increases the quality of the

voice traffic. See “Understanding How the Cisco IP Phone Interacts with the

Cisco Catalyst Family of Switches” section on page 2-3 for more details.

Verifying that the Phones Have Not Been Intentionally Reset

If you are not the only administrator with access to Cisco CallManager, you

should verify that no one else has intentionally reset the phones.

Eliminating D NS or Oth e r C o nnectivity E r rors

If the phone continues to reset, follow this procedure.

Procedure

Step 1

Step 2

Reset the phone to factory defaults. See the “Resetting the Cisco IP Phone”

section on page 6-8 for details.

Modify DHCP and IP settings.

a. Disable DHCP. See the “Modifying DHCP Settings” section on page 4-9 for

details.

b. Assign static IP values to the phone. See the “Configuring IP Settings”

section on page 4-15 for details. Use the same default router setting used for

other functioning Cisco IP Phones.

c. Assign TFTP server. See the “Configuring TFTP Options” section on

page 4-28 for details. Use the same TFTP server used for other functioning

Cisco IP Phones.

Step 3

On the Cisco CallManager server, verify that the local host files have the correct

Cisco CallManager server name mapped to the correct IP address. Refer to

Configuring The IP Hosts File on a Windows 2000 CallManager Server on

Cisco.com:

http://www.cisco.com/warp/customer/788/A V VID/cm_hosts_file.html

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-20

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Resolving Known Issues

Step 4

Step 5

Step 6

Step 7

From Cisco CallManager, select System > Server and verify that the server is

being referred to by its IP address and not by its DNS name.

From Cisco CallManager, select Device > Phone and verify that you have

assigned the correct MAC address to this Cisco IP Phone.

To verify the MAC address on the phone, see the “Verifying Network Settings”

section on page 4-4.

Power cycle the phone.

Resolving Known Issues

See Table 6-1 for troubleshooting some common issues that might occur on your

Cisco IP Phones:

Table 6-1 Cisco IP Phone Troubleshooting

Summary

Explanation

Daisy-chaining IP phones

Do not connect an IP phone to another IP phone through the

access port. Each IP phone should directly connect to a switch

port. If you connect IP phones together in a line

(daisy-chaining), a problem with one phone can affect all

subsequent phones in the line. Also, all phones on the line share

bandwidth.

Poor quality when calling digital cell In Cisco CallManager, you can configure the network to use the

phones using the G.729 protocol

G.729 protocol (the default is G.711). When using G.729, calls

between an IP phone and a digital cellular phone will have poor

voice quality. Use G.729 only when absolutely necessary.

Prolonged broadcast storms cause IP Prolonged broadcast storms (lasting several minutes) on the

phones to re-register

voice VLAN cause the IP phones to re-register with another

Cisco CallManager server.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-21

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Resolving Known Issues

Table 6-1 Cisco IP Phone Troubleshooting (continued)

Summary

Explanation

Moving a network connection from If you are powering your phone through the network

the phone to a workstation

connection, you must be careful if you decide to unplug the

phone’s network connection and plug the cable into a desktop

computer.

Caution

The computer’s network card cannot receive power

through the network connection; if power comes

through the connection, the network card can be

destroyed. To prevent this, wait 10 seconds or longer

after unplugging the cable from the phone. This

gives the switch enough time to recognize that there

is no longer a phone on the line, and to stop

providing power to the cable.

Changing the telephone

configuration

By default, the network configuration options are locked to

prevent users from making changes that could impact their

network connectivity. You must unlock the network

configuration options before you can configure them. See the

“Accessing Network Configuration Settings from a Cisco IP

Phone” section on page 4-2 for details.

Phone resetting

The phone resets when it loses contact with the

Cisco CallManager software. This lost connection can be due to

any network connectivity disruption, including cable breaks,

switch outages, and switch reboots.

LCD display issues

If the display appears to have rolling lines or a wavy pattern, it

might be interacting with certain types of older fluorescent

lights in the building. Moving the phone away from the lights,

or replacing the lights, should resolve the problem.

Dual-Tone Multi-Frequency (DTMF) When you are on a call that requires keypad input, if you press

delay

the keys too quickly, some of them might not be recognized.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-22

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Where to Go for More Information

If you have additional questions about troubleshooting the Cisco IP Phones,

several Cisco.com web sites can provide you with more tips. Choose from the

sites available for your access level:

General Access

•

Cisco IP Phone Troubleshooting Resources:

http://www.cisco.com/pcgi-bin/Support/PSP/psp_view.pl?p=Hardware:IP_P

hones&s=Troubleshooting

Cisco IP Phone for Cisco CallManager documentation:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/ip_clmgr/

index.htm

Cisco Products and Technologies (Cisco Voice Applications, including

Cisco CallManager):

http://www.cisco.com/warp/public/44/jump/voice_applications.shtml

Cisco Products and Technologies (Telephony, including Cisco IP Phones):

http://www.cisco.com/warp/public/44/jump/telephony.shtml

Registered Cisco.com Users

•

Technical Tips for Cisco CallManager, Attendant Applications, Utilities, and

Technologies (includes Cisco IP Phones):

http://www.cisco.com/warp/customer/788/A V VID/ccmaaut.shtml

•

Top Issues for Voice, Telephony, and Messaging:

http://www.cisco.com/warp/customer/788/top_issues/vox/vox_top_issues.sh

tml

•

Cisco Technologies:

http://www.cisco.com/cgi-bin/Support/PSP/index.pl?i=Technologies

Cisco Products:

http://www.cisco.com/cgi-bin/Support/PSP/index.pl?i=Products

Voice, Telephony, and Messaging Solutions:

http://www.cisco.com/warp/customer/788/A V VID/avvid_index.shtml

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-23

Download from Www.Somanuals.com. All Manuals Search And Download.

Chapter 6 Troubleshooting the Cisco IP Phone

Where to Go for More Information

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

6-24

Download from Www.Somanuals.com. All Manuals Search And Download.

A P P E N D I X

Additional Configuration Methods,

Parameters, and Procedures

The Cisco IP Phone must be correctly configured before it will operate properly.

When you configure a phone, you specify parameters and values that instruct the

phone how to operate in your environment. Configuring provides the phone with

instructions for many aspects of its operation, including how to interact with the

network and how to handle IP telephony protocols.

In general, configuring the Cisco IP Phone models 7902G/7905G/7912G can be

accomplished through Cisco CallManager and through the network configuration

options on a phone. These processes are described in detail in this manual.

This appendix describes the following additional methods for configuring the

Cisco IP Phone models 7902G/7905G/7912G. These methods are optional and are

available to help you configure your phones most efficiently and to provide

certain configuration options that are not available through other methods.

•

Through a profile file—A profile file contains various parameters and values

for phone and network settings. This file is stored on a Trivial File Transfer

Protocol (TFTP) server and is downloaded to the phone.

•

Through the phone’s web page—Each phone has a web page from which you

can view and update many parameter values.

Through the phone’s Interactive Voice Response (IVR) system

(Cisco IP Phone 7902G only)

This section covers the following topics:

•

TFTP Configuring, page A-2

Web Page Configuring, page A-6

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-1

Download from Www.Somanuals.com. All Manuals Search And Download.

A p pendix A A d ditional C o nfiguration Methods, Parameters, and Procedures

TFTP Configuring

•

Configuration Parameters, page A-11

Specifying Firmware Upgrade Instructions for the Cisco IP Phone, page A-21

Using the Interactive Voice Response (IVR) System on the

Cisco IP Phone 7902G, page A-22

•

Changing the Logo on the Cisco IP Phone LCD Screen, page A-27

Collecting Information for Troubleshooting, page A-30

TFTP Configuring

You can configure many parameters on the Cisco IP Phone models

7902G/7905G/7912G using a profile file stored on the TFTP server. A profile file

is a binary file that contains a list of tag, length, and value triplets (TLVs) that

represent some of the configuration parameters for the Cisco IP Phone. You can

edit a text version of a profile file and then convert it to a binary file for the phone

to download.

TFTP configuring works as follows:

1. The Cisco IP Phone 7902G will try to download from the TFTP server the

profile file ffxxxxxxxxxxxx. The Cisco IP Phone model 7905G will try to

download from the TFTP server the profile file ldxxxxxxxxxxxx. The

Cisco IP Phone model 7912G will try to download from the TFTP server the

profile file gkxxxxxxxxxxxx. In these file names, each xx is the two-digit

lowercase hexadecimal representation of each integer in the phone’s MAC

address.

2. If the ffxxxxxxxxxxxx, ldxxxxxxxxxxxx, or gkxxxxxxxxxxxx profile file does not

exist, the Cisco IP Phone 7902G will try to download the profile file

ffdefault.cfg, the Cisco IP Phone 7905G will try to download profile file

lddefault.cfg, and the Cisco IP Phone 7912G will try to download profile file

gkdefault.cfg

The ffxxxxxxxxxxxx, ldxxxxxxxxxxxx, or gkxxxxxxxxxxxx profile file can be used to

configure a particular Cisco IP Phone. The ffdefault.cfg, lddefault.cfg, or

gkdefault.cfg profile file can be used to simultaneously configure multiple phones

of the same model with the same information.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-2

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

TFTP Configuring

Related Topics

•

About Profile Files, page A-3

Creating or Updating a Profile File, page A-4

Configuration Parameters, page A-11

About Profile Files

The TFTP server stores the common profile file lddefault.cfg and each

phone-specific profile file in binary format. The Cisco IP Phone 7902G profile file

name is ffxxxxxxxxxxxx, where each xx is the two-digit lowercase hexadecimal

representation of each integer in the phone’s MAC address. The

Cisco IP Phone models 7905G/7912G profile file name is ldxxxxxxxxxxxx, where

each xx is the two-digit lowercase hexadecimal representation of each integer in

the phone’s MAC address. The file name must be exactly 14 characters. For

example, if the MAC address is 0.1.45.2.10.20, the file name is ld00012d020a14.

Note

Profile file names begin with “ld,” which is a lowercase “L” followed by a

lowercase “D.”

You can edit a profile file in text format on the TFTP server and then convert it to

the binary format required by the phone. See the “Creating or Updating a Profile

File” section on page A-4 for more information.

Configuration parameters are entered in the format “Parameter:value.” For

example, the following entry specifies that the password for accessing a phone’s

web page or Network Configuration screen is 12345: UIPassword:12345. See the

“Configuration Parameters” section on page A-11 for more information about

parameters and values.

Use the file example_uprofile.txt as a template for creating the text version of

your Cisco IP Phone profile files. You can obtain the latest version of this file

from the CCO website. It is included with the SCCP Software Package Zip file.

Note

A profile file for your phone may contain some parameters that are not described

in this manual. These parameters are reserved for future use or are configured with

factory default settings and should not be changed.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-3

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

TFTP Configuring

Related Topic

Creating or Updating a Profile File, page A-4

•

Creating or Updating a Profile File

Use the file example_uprofile.txt or an existing text profile file as a template for

creating a text version of a Cisco IP Phone profile file.

Profile File Conventions

A text profile file must conform to the following conventions:

•

The characters #txt must appear at the beginning of the first line of the file so

that the formatting tool, cfgfmt.exe, will treat the file as a text file

•

A pound sign (#) at the beginning of a line indicates a comment

Parameter/value pairs are entered in the form parameter:value, where

parameter is the exact name of the parameter and value is a valid value

•

Each parameter/value pair must appear on a its own line

All parameter/value pairs are optional, but the Cisco IP Phone Models 7902G

and 7905G might not function properly if some values are missing.

•

A parameter value is one of the following types:

–

Alphanumeric string

Numeric digit string

Array of short integers

IP address (for example, 192.168.2.170)

Extended IP address—IP address with port (for example,

192.168.2.170.9001)

–

Boolean (1 or 0)

Bitmap—unsigned hexadecimal integer (for specifying bits in 32-bit

integer)

–

Integer (32-bit integer)

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-4

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

TFTP Configuring

Editing a Profile File and Converting it to Binary Format

Before you can create a new binary profile file, you will need the cfgfmt.exe tool,

which converts a text profile file to binary format.

The cfgfmt.exe tool requires a parameter tag file named ptag.dat. This file

specifies the type and size of each parameter. It is recommended that you use the

ptag.dat file provided by Cisco.

The cfgfmt.exe tool and the ptag.dat are bundled with the Cisco IP Phone

software. You can also obtain them from the CCO website. They are included with

the SCCP Software Package Zip file.

To create or update a profile file, follow these steps:

Procedure

Step 1

Step 2

Use a text editor to open the text version of the profile file on the TFTP server.

Make changes as needed to the profile file, and save it.

For a description of profile file parameters, see the “Configuration Parameters”

section on page A-11.

Step 3

Open a command window and type the following command to generate the binary

profile file from the text file:

cfgfmt [-tpTagFile] input-text-file output-binary-file

where:

•

pTagFile is an optional path to a folder containing the ptag.dat file. Specify

this path if the ptag.dat file is not in the directory from which you are running

the cfgfmt.exe tool.

•

input-text-file is the name of the text version of the profile file.

output-binary-file is the name of the binary file that the Cisco IP Phone uses

as the TFTP configuration profile file. See the “About Profile Files” section

on page A-3 for profile file name requirements.

Step 4

Put the binary file in the root directory on the TFTP server.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-5

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Web Page Configuring

You can display and configure device and network information for a

Cisco IP Phone by accessing the phone’s web page. You can access the web page

using any graphically capable web browser.

Note

It is recommended that you take care to prevent unauthorized access to a phone’s

web page. It is also recommended that you increase security by setting a password

using the UIPassword parameter in the phone’s profile file. For more information

about this parameter, see Table A-4 on page A-21.

To access the web page for a Cisco IP Phone, perform the following steps.

If you want to edit parameters in the Network Parameters, Tone Parameters, or

Audio Parameters areas, you must first set up a password with the UIPassword

parameter in the profile file. If you do not set up a password, you will be able to

view information in these areas, but you will not be able to change parameters,

and Apply will not be available.

Procedure

Step 1

Open a web browser and enter the URL of the web page for the phone as follows:

http://<Cisco IP Phone IP address>

where Cisco IP Phone IP address is the IP address of the Cisco IP Phone.

On the Cisco IP Phone 7902G, you can determine the IP address through the IVR

system, menu option 21. See the “Using the Interactive Voice Response (IVR)

System on the Cisco IP Phone 7902G” section on page A-22.

On the Cisco IP Phone 7905G, you can determine the IP address by pressing the

Menu button, choosing Settings > Network Configuration, and then scrolling to

IP Address.

For example, the configuration page for a Cisco IP Phone with the IP address

192.168.3.225 is:

http://192.168.3.225

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-6

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Web Page Configuring

Step 2

From the phone’s web page, choose the hyperlink for the information that you

want to display or configure:

•

Device Information—Display only. For more information, see the “Device

Information” section on page A-8.

Network Configuration—Display only. For more information, see the

“Network Configuration” section on page A-8 .

Network Statistics—Display only. For more information, see the “Network

Statistics” se ction on page A-10 .

Device Logs—Display only. For more information, see the “Device Logs”

section on pa ge A-11 .

Network Parameters—Configurable parameters. For more information, see

the “Network Parameters” section on page A-11.

Tone Parameters—Configurable parameters. For more information, see the

“Tone Parameters” section on page A-16.

Audio Parameters—Configurable parameters. For more information, see the

“Audio Parameters” section on page A-19.

Step 3

If you selected Network Parameters, Tone Parameters, or Audio Parameters,

follow these steps:

a. If you have set up a password with the UIPassword parameter in the profile

file, enter the password in the UIPassword field, and then click Apply. (If you

want to change the password, enter the new password in the two

ChangeUIPassword fields before clicking Apply.)

b. Make changes to parameters in the Network Parameters, Tone Parameters,

and Audio Parameters areas as needed and lick Apply to save your changes.

Step 4

Close your web browser.

Related Topics

•

Device Information, page A-8

Network Configuration, page A-8

Network Statistics, page A-10

Device Logs, page A-11

Network Parameters, page A-11

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-7

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Web Page Configuring

•

Tone Parameters, page A-16

Audio Parameters, page A-19

Device Information

The Device Information area of the Cisco IP Phone web page displays the

following information about a phone:

•

MAC address—Unique Media Access Control (MAC) address of the phone

Host name—Unique host name assigned to the phone

Phone DN—Directory number assigned to the phone

App Load ID—Identifier of the firmware running on the phone

Boot Load ID—Identifier of the factory-installed load running on the phone

Software version—Version of the software running on the phone

Hardware revision—Version of the phone hardware

Serial number—Serial number of the phone

Product ID—Product identifier of the phone

Hardware features—Reserved for future use

BTXML cards version—Version of the graphics card in the phone

Note

You can access the Device Information area directly from a web browser by

entering this URL: ip-address/DeviceInformation, where ip-address is the IP

address of the phone.

Network Configuration

The Network Configuration area of the Cisco IP Phone web page displays the

following information about a phone:

•

DHCP server—If DHCP is enabled, the DHCP server that the pone contacts.

BOOTP server—Not used.

MAC address—Unique MAC address of the phone.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-8

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Web Page Configuring

•

Host name—Unique host name assigned to the phone.

Domain name—If DHCP is enabled, Domain Name System (DNS) in which

the phone resides.

•

IP address—If DHCP is enabled, Internet protocol (IP) address of the phone.

Default gateway—If DHCP is enabled, default gateway used by the phone.

Subnet mask—If DHCP is enabled, subnet mask used by the phone.

TFTP server 1—If DHCP is enabled, IP address of the primary TFTP server

used by the phone.

•

TFTP server 2—If DHCP is enabled, IP address of the alternate TFTP server

used by the phone.

DNS server 1—If DHCP is enabled, IP address of the primary DNS server

used by the phone.

DNS server 2—If DHCP is enabled, IP address of the alternate DNS server

used by the phone.

Operational VLAN ID—Auxiliary Virtual Local Area Network (VLAN)

configured on a Cisco Catalyst switch in which the phone is a member. If the

phone has not received an auxiliary VLAN, this field reflects the

Administrative VLAN.

•

CallManager 1 – 4—Prioritized list of Cisco CallManager systems that are

available for processing calls from this phone. Possible states include:

–

Active—Cisco CallManager server from which the phone is currently

receiving call-processing services.

Standby—Cisco CallManager server to which the phone switches if the

current server goes down.

Blank—No TCP connection to this Cisco CallManager server.

This field might also include the Survivable Remote Site Telephony (SRST)

designation, indicating an SRST router that assumes control of call

processing if all other Cisco CallManager servers are unreachable.

•

DHCP enabled—1 if DHCP is enabled. 0 if not.

DHCP address released—1 if the DCHP address is released. 0 if not.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-9

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Web Page Configuring

Note

You can access the Network Configuration area directly from a web browser by

entering this URL: ip-address/NetworkConfiguration, where ip-address is the

IP address of the phone.

Network Statistics

The Network Statistics area of the Cisco IP Phone web page displays the

following information about a phone:

•

Elapsed time—Time that has elapsed since the phone or Cisco CallManager

was last reset

Receive packets—Number of packets that the phone has received during the

elapsed time

Transmit packets—Number of packets that the phone has transmitted during

the elapsed time

Broadcast—Number of packets that the network has broadcast during the

elapsed time

Multicast—Number of multicast packets on the network during the elapsed

time

Receive errors—Number receive errors that the phone has experienced during

the elapsed time

Transmit errors—Number transmit errors that the phone has experienced

during the elapsed time

Receive overflow—Number packet overflows that the phone has experienced

during the elapsed time

Note

You can access the Network Statistics area directly from a web browser by

entering this URL: ip-address/EthernetInformation, where ip-address is the IP

address of the phone.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-10

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Configuration Parameters

Device Logs

The Device Logs area of the Cisco IP Phone web page displays the name of the

phone’s profile file.

Note

You can access the Device Logs area directly from a web browser by entering this

URL: ip-address/DeviceLog, where ip-address is the IP address of your phone.

Configuration Parameters

This section provides information on the parameters that you can use to configure

the Cisco IP Phone models 7902G/7905G/7912G through a profile file or through

a phone’s web page.

Note

On the Cisco IP Phone 7902G, some of these parameters can also be configured

through the IVR. See the “Using the Interactive Voice Response (IVR) System on

the Cisco IP Phone 7902G” section on page A-22.

These parameters are organized into the following categories:

•

Network parameters—Control various network-related activities of the

phone. See the “Network Parameters” section on page A-11 .

Tone parameters—Control how the phone handles the various tones that it

plays, and related options. See the “Tone Parameters” section on page A-16.

Audio parameters—Control how the phone handles various audio-related

activities. See the “Audio Parameters” section on page A-19.

Profile file parameters—Parameters that are available only from the phone’s

profile file. See the “Profile File Parameters” section on page A-20.

Network Parameters

Table A-1 describes the network parameters that you can configure through a

phone’s profile file or through its Network Parameters web page.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-11

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Configuration Parameters

Table A-1 Network Param eters

Parameter

Description

Usage

TftpServer1

IP address of the primary

TFTP server from which the

Cisco IP Phone should

download the .cnf or

.cnf.xml file and the profile

file.

Alphanumeric string up to 31 characters.

If specified, this TFTP server is used instead of the

primary TFTP server provided by the DHCP server.

If 0 is specified, the primary TFTP server provided

by the DHCP server is used.

The default setting is 0.

Note

Do not specify a port number. The

Cisco IP Phone always contacts the TFTP

server at port 69.

TftpServer2

IP address of the secondary Alphanumeric string up to 31 characters.

TFTP server from which the

Cisco IP Phone should

download the .cnf or

.cnf.xml file and the profile

If specified, this TFTP server is used instead of the

secondary TFTP server provided by the DHCP

server. If 0 is specified, the alternate TFTP server

provided by the DHCP server is used.

file.

The default setting is 0.

Note

Do not specify a port number. The

Cisco IP Phone always contacts the TFTP

server at port 69.

Dhcp

Specifies whether the phone Set to 0 (disable) if you are not using a DHCP server.

contacts the DHCP server to

obtain values for various

network parameters,

Set to 1 (enable) if you are using a DHCP server.

The default setting is 1.

including IP address, router

IP address, and subnet mask.

StaticIP

Static IP address of the

phone when DHCP is not

used.

Enter the assigned IP address for the phone.

This value is ignored when the Dhcp parameter is

enabled.

StaticRoute

Static IP address of the

network router when DHCP

is not used.

Enter the assigned IP address of the network router.

This value is ignored when the Dhcp parameter is

enabled.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-12

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Configuration Parameters

Table A-1 Network Param eters (continued)

Parameter

Description

Usage

StaticNetMask

Static subnet mask of the

phone when DHCP is not

used.

Enter the subnet mask for the phone.

This value is ignored when the Dhcp parameter is

enabled.

Domain

Domain name on the

network in which the phone

operates, used in the

creation of the endpoint

identifier.

Alphanumeric string up to 31 characters.

For example, if the name of the endpoint is aaln1 and

the domain is cisco.com, the endpoint identifier is

[email protected].

•

0—Use the DHCP-provided domain name if

available; otherwise use the static IP address.

•

string—Use the specified domain name string

and overwrite any DHCP-provided domain

name.

The default setting is 0.

DnsServer1

IP address of the primary

DNS server.

The address specified overwrites the primary DNS

server address supplied by DHCP. Set 0 or 0.0.0.0 if

you want the phone to use the address supplied by

DHCP.

The default setting is 0.

Note

Do not specify a port number. The

Cisco IP Phone uses the default DNS port.

DnsServer2

IP address of the secondary The address specified overwrites the secondary DNS

DNS server.

server address supplied by DHCP. Set 0 or 0.0.0.0 if

you want the phone to use the address supplied by

DHCP.

The default setting is 0.

Note

Do not specify a port number. The

Cisco IP Phone uses the default DNS port.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-13

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Configuration Parameters

Table A-1 Network Param eters (continued)

Parameter

Description

Usage

OpFlags

Enables or disables various Bit map, as follows:

features on the phone.

•

Bit 0 (mask 0x1)—If 1, ignore the

DHCP-assigned TFTP file name and use the

following file name when using TFTP for

configuring: ffxxxxxxxxxxxx (Cisco IP Phone

7902G) or ldxxxxxxxxxxxx (Cisco IP Phone

models 7905G/7912G), where each xx is the

two-digit lowercase hexadecimal representation

of each integer in the phone’s MAC address.

•

Bit 1 (mask 0x2)—If the phone is configured to

use static IP (that is, the router and gateway

addresses are statically assigned), set to 1 to

prevent probing at boot time. Otherwise, the

phone probes the route/gateway address to

determine if there is network connectivity.

•

Bit 2—Reserved for future use.

Bit 3 (mask 0x8)—If 1, do not request DHCP

option 150 in the DHCP DISCOVERY message.

•

Bit 4 (mask 0x10)—If 1, assume operation

under VLAN. (The VLAN ID is specified in the

VLANSetting parameter.)

•

Bit 5 (mask 0x20)—If 1, turn off VLAN IP

encapsulation.

Bit 6 (mask 0x40)—If 1, do not perform CDP¹

discovery.

Bit 7 (mask 0x80)—If 1, do not allow web

configuration of the phone.

Bit 8 (mask 0x100)—Not used on the

Cisco IP Phone 7905G. On the Cisco IP Phone

7902G, if set to 1, the IP address cannot be

refreshed through an HTTP request.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-14

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Configuration Parameters

Table A-1 Network Param eters (continued)

Parameter

Description

Usage

Bit 9 (mask 0x200)—Not used on the

OpFlags con’t.

•

Cisco IP Phone 7905G. On the Cisco IP Phone

7902G, if set to 1, the IP address cannot be reset

through an HTTP request.

The default value is 0x00000002.

Bit map, as follows:

VLANSetting

Specifies various VLAN

settings.

•

Bits 0–2 (mask 0x7)—Designate 802.1Q

priority for signalling IP packets.

Bits 3–5 (mask 0x38)—Designates 802.1Q

priority for audio voice IP packets.

Bits 6–17 (mask 0x3ffc0)—Reserved for future

use.

Bits 18–29 (mask 0x3ffc0000)—User-specified

802.1Q VLAN id.

Bits 30–31 (mask 0xc0000000)—Reserved for

future use.

The default setting is 0x0000002b.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-15

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Configuration Parameters

Table A-1 Network Param eters (continued)

Parameter

Description

Usage

Nprintf

IP address and port of a

server to which

Cisco IP Phone

Enter the extended IP address of the server to which

troubleshooting messages are sent and collected in a

log file.

troubleshooting messages

are sent.

The default value is 0, which specifies that no

messages are sent.

Note

To collect troubleshooting messages, the

prserv.exe tool must be running on the server

specified with this parameter.

For more information about using Nprintf and

preserv.exe to collect troubleshooting information,

see the “Collecting Information for

Troubleshooting” section on page A-30.

TraceFlags

Enables specific trace

features.

Bit map

Bit 0–31—Reserved for future use.

Should be set to zero (0). The default setting is

0x00000000.

1. CDP = Cisco Discovery Protocol

Tone Parameters

Table A-2 describes the tone parameters that you can configure through a phone’s

profile file or through its Tone Parameters web page.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-16

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Configuration Parameters

Table A-2 Tone Param eters

Parameter

Description

Usage

SigTimer

Timeout values for signaling Bit map, as follows:

events.

Bits 0 – 7—Interval between each call-waiting tone.

The range is 0 to 255. The setting 0 specifies the

factory default. Any other number specifies the

interval in 0.1 second increments. The default

setting is 100 (0x64, 10 seconds).

Bits 8 – 27—Reserved for future use. Should be set

to 0.

Bits 28 – 29—First repeat interval for the Volume

and Navigation buttons. That is, the button takes

effect the first time a user presses and holds down the

button for the interval specified. The range is 0 to 3

(0 = one second; 2 = two seconds; 3 = three seconds;

1 disables the Volume and Navigation button repeat

interval). The default value is 0.

Bits 30 – 31—Subsequent repeat interval for the

Volume and Navigation buttons. For example, the

volume increases or decreases when a user continues

to hold down the Volume button for the interval

specified. The range is 0 to 1 (0=0.25 seconds; 1 =

0.50 seconds; 2=0.75 seconds; 3 = one second). The

default value is 0.

RingCadence

Ringer cadence pattern.

Three comma-separated integers, a,b,c, where:

•

a—Number of seconds to wait before turning

the ring on.

b—Number of seconds to wait before turning

the ring off.

c—Ring frequency.

The default value is 2,4,25.

Note The ring frequency portion of this parameter

is currently not enabled and must be set

to 25.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-17

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Configuration Parameters

Table A-2 Tone Param eters (continued)

Parameter

Description

Usage

DialTone

Not used because

—

Cisco CallManagerprovides

a tone configuration file to

the phone.

BusyTone

Not used because

—

Cisco CallManagerprovides

a tone configuration file to

the phone.

ReorderTone

RingBackTone

CallWaitTone

Not used because

Cisco CallManagerprovides

a tone configuration file to

the phone.

Not used because

Cisco CallManagerprovides

a tone configuration file to

the phone.

Tone that alerts a user on a Comma-separated string of nine integers, a through

call that there is an incoming i. See the DialTone parameter for a description of

call.

these integers.

Note For this parameter, the value for total

duration of tone specifies the number of

samples at 8,000 samples per second.

The default value is

1,30831,0,5493,0,0,2400,2400,4800.

ConfirmTone

Tone that confirms

Comma-separated string of nine integers, a through

successful completion of an i. See the DialTone parameter for a description of

operation such as call

forwarding.

these integers.

Note For this parameter, the value for total

duration of tone specifies the number of

samples at 8,000 samples per second.

The default value is

1,30467,0,5970,0,0,480,480,1920.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-18

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Configuration Parameters

Audio Parameters

Table A-3 describes the network parameters that you can configure through a

phone’s profile file or through its Audio Parameters web page.

Table A-3 Audio Param eters

Parameter

Description

Usage

AudioMode

Allows control of

Bit map, as follows:

audio-related functions.

•

Bit 0 (mask 0x1)—If 0, disable G.711 or G.729

silence suppression. If 1, enable G.711 or G.729

silence suppression. The default setting is 1

•

Bit 1 (mask 0x2)—If 0, use G.711 codec only;

do not use low-bit-rate codec. If 1, use both

G.711 and low-bit-rate codec.

•

Bits 2–3 (mask 0x4)—Reserved for future use.

Bits 4–5 (mask 0x30): DTMF transmission

method:

–

0—Always in-band.

1—By negotiation.

2—Always out-of-band.

3—Neither in-band nor out-of-band.

•

Bits 6–31—Reserved for future use.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-19

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Configuration Parameters

Table A-3 Audio Param eters (continued)

Parameter

Description

Usage

ConnectMode

Connection mode of the

protocol used by the

Cisco IP Phone.

Bit map, as follows:

•

Bit 0–29—Reserved for future use. Must be set

to 0.

•

Bit 30 (mask 0x40000000)—If 1, enable

Cisco IOS Telephony Solution (ITS) support to

handle the differences between

Cisco CallManager and Cisco ITS. Cisco ITS

runs on an IOS router and is a subset of

Cisco CallManager. If you have Cisco ITS, refer

to the documentation for that product.

•

Bit 31 (mask 0x80000000)—If 1, enable

downloading and processing of .cnf.xml

configuration file information sent by

Cisco CallManager.

NumTxFrames

UDPTOS

Not used.

UDP¹IP ToS². Determines Bit map value.

the precedence and delay of

sent IP packets.

Use only the lower 8 bits. Upper bits should be set to

The default setting is 0xB8.

MediaPort

Port number where the

Cisco IP Phone sends and

receives RTP streams.

Enter an even number from 0 to 65535. Each

connection uses the next available even-numbered

port for RTP.

If set to 0, use the default value.

The default setting is 16384.

1. UDP = User Datagram Protocol

2. ToS = type of service

Profile File Parameters

Table A-4 describes the parameters that you can configure through a phone’s

profile file only.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-20

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Specifying Firmware Upgrade Instructions for the Cisco IP Phone

Table A-4 Profile File Param eters

Parameter

Description

Usage

UIPassword

Password for accessing the Alphanumeric string up to nine characters.

phone’s Change

Configuration web pages or

If set to 0, no password is required.

After a password is set with this parameter, the

password can be changed from the phone’s web

page. For more information, see the “Web Page

Configuring” section on page A-6 .

to unlock the phone’s

Network Configuration

screen for editing.

Note

Changing a password from the phone’s web

page does not change the password in the

profile file. If the phone downloads the

profile file, the password will be reset as

specified in the profile file.

upgradecode

upgradelogo

Provides information for

upgrading the firmware on for the Cisco IP Phone” section on page A-21.

the phone.

See the “Specifying Firmware Upgrade Instructions

Allows you to specify the

See the “Changing the Logo on the Cisco IP Phone

graphic that appears on the LCD Screen” section on page A-27.

phone’s LCD screen.

Specifying Firmware Upgrade Instructions for the

Cisco IP Phone

You can use the upgradecode parameter in a profile file to provide special upgrade

instructions to the Cisco IP Phone models 7902G/7905G/7912G. To provide

upgrade instructions in this way, add the following line to the Cisco IP Phone

profile file:

upgradecode:3,type,0x0400,0x0100,tftp_server_ip,69,image_id,

image_file_name

where:

•

type is 0x401 for the Cisco IP Phone 7902G, 0x501 for the Cisco IP Phone

7905G, or 0x601 for the Cisco IP Phone 7912G.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-21

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G

•

tftp_server_ip is the IP address of the TFTP server on which the firmware

upgrade image is stored. Enter 0 to use the TFTP server specified by the

TFTPServer1 parameter or by DHCP.

image_id is a unique 32-bit integer value. This value must be different for

each upgrade. For this value, it is convenient to use 0x followed by the build

date on the image file name. (For example, if the image file name is

CP79050101SCCP030323A.ZUP, then the build date is 30323A, and

image_id would be 0x30323A.)

•

image_file_name is the file name of the firmware upgrade image.

Using the Interactive Voice Response (IVR) System

on the Cisco IP Phone 7902G

The IVR system on your Cisco IP Phone 7902G lets you verify or change settings

on your phone. You can access the IVR system through the Menu button on your

phone.

IVR System Menu Codes

The following table lists the IVR menu codes. Use these codes when you navigate

the IVR system using your keypad. The codes of settings that you will probably

use most often are numbers 1, 2, 10, 20, 21, 22, 23, 24, and 905.

Menu Code Description

Sets the static IP address

Sets the static route address

Sets the subnet mask

Enables or disables DHCP

Reviews the IP address

Reviews the route address

Reviews the subnet mask

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-22

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G

Menu Code Description

Reviews the MAC address

Sets the frame-per-packet

Sets the nprintf IP address and port

Sets the media port number

Sets the UDPTOS parameter

Sets the connect mode

Sets the audio mode

202

255

311

312

313

318

323

324

905

916

917

920

921

922

923

924

925

929

931

935

4444

7387277

Sets the trace flags

Sets the SigTimer

Sets operational flags

Sets VLAN settings

Sets the TFTP Server 1

Sets the DNS Server 1

Sets the DNS Server 2

Sets the dial tone

Sets the busy tone

Sets the reorder tone

Sets the ring back tone

Sets the call waiting tone

Sets the confirmation tone

Sets the ring cadence

Sets the domain name

Sets the TFTP Server 2

Performs a DHCP release

Sets the UI password

322873738 Resets the phone to the factory default settings

For more information about these settings, see the “Configuration Parameters”

section on page A-11.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-23

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G

Entering Data in the IVR System

You can enter both numeric and alphanumeric data in the IVR system.

Entering Numeric Data

Numeric input includes numbers from 0–9, and may include periods (.). For

example, to enter an IP address, use the dial pad to enter the numbers and use the

* to enter periods (.), followed by the # sign to complete your input.

Entering Alphanumeric Data

Alphanumeric input includes numbers from 0–9, alphabetic characters, both

uppercase and lowercase, and symbols. When entering alphanumeric input, use

the dial pad and press a number key the appropriate number of times to access the

correct letter, number, or symbol you need, followed by the # sign, and another #

sign to complete your input. See the following table as a guide.

Dial Pad#

Alphanumeric Characters

1 . /_\ @ * space return + - ! , ? | ~ ^ # = $ “ ' ` % < > [ ] : ;

{ } ( ) &

2 a b c A B C

3 d e f D E F

4 g h i G H I

5 j k l J K L

6 m n o M N O

7 p q r s P Q R S

8 t u v T U V

9 w x y z W X Y Z

Examples

To enter 44_A, press the following keys:

4 # 4 # 1 1 1 1 # 2 2 2 2 2 # #

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-24

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G

To change the UI Password (menu code 7387277) to 7902, press the following

keys:

7 # 9 # 0 # 2 # #

Special Characters

When you enter data in the IVR using the dial pad, the IVR announces your input

back to you after each pressed key. For example, if you press the 4 key once, the

IVR announces “4”. If you press the 4 key twice, the IVR announces “g”.

However, for special characters represented by the 1 key (except l, ., *), the IVR

announces “x” plus the hexadecimal value of the ASCII character. For example,

when pressing the 1 key for a / (slash) character, the IVR announces “x2f”; for a

+ character, the IVR announces “x2b”. See the following table, which provides

the hexadecimal values for special characters.

Alphanumeric Character

via the 1 Key

Hexadecimal Value Announced

by the IVR

x2f

x5f

x5c

x40

x20

x0a

x2b

x2d

x21

x2c

x3f

x7c

x7e

x5e

x23

x3d

space

return

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-25

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G

Alphanumeric Character

via the 1 Key

Hexadecimal Value Announced

by the IVR

“

x24

x22

x27

x60

x25

x3c

x3e

x5b

x5d

x3a

x3b

x7b

x7d

x28

x29

x26

[

]

;

{

}

(

)

Navigating the IVR System

To enter the IVR menu, follow these steps:

Procedure

Step 1

Step 2

Lift the handset, then press and hold the Menu button for about 3 seconds.

The IVR system plays the following prompts:

•

Press 1 # to configure IP

Press 2 # to configure route

Press 10 # to configure subnet mask

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-26

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Changing the Logo on the Cisco IP Phone LCD Screen

•

Press 20 # to configure DHCP

Press # to go to the extended menu

Step 3

Enter the voice menu code for the setting that you want to verify or change, and

then press #.

Note

Use the * key to toggle between alphanumeric and numeric input mode.

For example, when you enter 905 #, the IVR prompts you for

alphanumeric input. When you enter 905 * #, the IVR prompts you for

numeric data.

Step 4

Step 5

Follow the prompts and enter the appropriate values.

The IVR repeats the value you entered, then prompts you to press one of the

following keys:

•

1=Change your entered value

2=Review your entered value

3=Save your entered value

4=Review the current saved value

Step 6

Hang up the phone. The phone resets.

Changing the Logo on the Cisco IP Phone LCD Screen

Note

This section does not apply to the Cisco IP Phone 7902G.

When the Cisco IP Phone models 7905G and 7912G are not in use for a call, a

graphic appears on the LCD screen. Using TFTP configuring, you can change this

graphic to one that you provide. For example, you might change the graphic to

your company logo.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-27

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Changing the Logo on the Cisco IP Phone LCD Screen

Before you can change the graphic on the phone, you must use a graphics program

to create an image with the following attributes:

•

Width of 88 pixels.

Height of 27 pixels.

Monochrome (black-and-white).

Saved as bitmap file with the extension .bmp. For example, mylogo.bmp.

In addition, you will need the bmp2logo.exe tool, which converts your bitmap

image file to a .logo file that can be downloaded to the phone. This tool is bundled

with the Cisco IP Phone software. You can also obtain it from the CCO website at

the following URL. It is included with the SCCP Software Package Zip file.

http://www.cisco.com/cgi-bin/tablebuild.pl/ip_phone_client

To change the graphic that appears on a Cisco IP Phone, follow these steps:

Procedure

Step 1

Open a command window and type the following command:

bmp2logo imageID image.bmp image.logo

where:

•

imageID is a unique identifier for the new graphic. This identifier must be a

number from 0 through 4294967296 and must be different than the identifier

of the graphic that is currently on the phone.

•

image is the base file name of the image that you previously created and saved

with the graphics program.

Note

The imageID of the image that comes with the phone is 1.

For example, if the image identifier is 10 and the base name of your image file is

mylogo, type this command:

bmp2logo 10 mylogo.bmp mylogo.logo

Step 2

Copy the image.logo file to the TFTPPATH directory on the TFTP server.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-28

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

C h anging the L o go on the Cisco IP Phone LCD Screen

Step 3

Add the following line to the Cisco IP Phone profile file.

Note

For detailed information about using profile files, see the “TFTP

Configuring” section on page A-2.

upgradelogo:imageID,TFTPServerID,image.logo

where:

•

imageID is the same unique identifier that you specified in Step 1.

TFTPServerID is the IP address of the TFTP server on which the image.logo

file is stored. If the image.logo file is stored on the same TFTP server as the

Cisco IP Phone configuration file, replace TFTPServerID with the numeral 0.

•

image is the base file name of the image file.

For example, if the image identifier is 10, the converted file is stored on the same

TFTP server as the Cisco IP Phone configuration file, and the base name of the

converted image file is mylogo, add the following line to the configuration file:

upgradelogo:10,0,mylogo.logo

Step 4

Use the cfgfmt.exe tool to generate a binary profile file from the text file.

Put the binary file in these locations:

•

The root directory on the TFTP server (C:\Program Files\cisco\tftppath)

The network locale directories on the TFTP server for each language that is

supported by Cisco CallManager.

The default network locale directory on the TFTP server is C:\Program Files\

cisco\tftppath\United_States.

Note

For detailed information about using the cfgfmt.exe tool, see the “Editing

a Profile File and Converting it to Binary Format” section on page A-5.

Step 5

Power cycle the phone.

The new graphic appears when the phone restarts.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-29

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Collecting Information for Troubleshooting

You can collect information relating to the operations of the Cisco IP Phone

models 7902G/7905G/7912G and store this information in a log file on a server

that you specify. If you experience a problem with a phone, this information can

be useful for troubleshooting.

To collect information for troubleshooting, you will need the nprintf.exe tool.

This tool is bundled with the Cisco IP Phone software. You can also obtain this

tool from the CCO website. It is included with the SCCP Software Package Zip

file.

To collect troubleshooting information in a log file, follow these steps:

Step 1

Add the following line to the Cisco IP Phone profile file:

Nprintf:IPaddress.listen_port

where:

•

IPaddress is the IP address of the server to which information will be sent.

listen_port is the port to which information is sent on the server specified.

For example, if you want to send information port 9001 on a server with an IP

address of 192.168.2.170, set the Nprintf parameter to 192.168.2.170.9001.

Note

If you set this parameter to 0 or to 0.0.0.0.0, no information will be sent

from the phone.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-30

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Collecting Information for Troubleshooting

Step 2

On the server that will receive information, open a command window and type the

following command:

prserv [listen-port]

where listen_port is the same port that you specified with the Nprintf parameter.

If you do not specify a port, 9001 is used by default.

While pserv is running, information from the Cisco IP Phone is sent to a file

named listen-port.log, where listen-port is the port you specified with the Nprintf

parameter and the prserv command. This file is stored on the server you specified

with the Nprintf parameter in the folder from which you ran the preserv command.

If the file exists, new information is appended to it.

You can open a listen-port.log file using a text editor.

Step 3

To exit prserv.exe and stop collecting information, press Ctrl-C in the command

window.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-31

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix A Additional Configuration Methods, Parameters, and Procedures

Collecting Information for Troubleshooting

Note

If you want to collect information from more than one Cisco IP Phone, it is

recommended that you store information in a separate listen-port.log file for each

phone. If you store all information in a single file, it can be difficult to identify

which messages belong to which phones. To generate separate listen-port.log

files, configure each phone using its own profile file or web page. For each phone,

use the Nprintf parameter in the profile file or web pate to specify a unique port

number on the server to which information will be sent. Then, run prserv.exe

multiple times, once for each phone from which you want to collect information.

Run each instance of preserv.exe in its own command window. For each instance,

make sure to specify a port number that corresponds to a port number in a Nprintf

parameter.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

A-32

Download from Www.Somanuals.com. All Manuals Search And Download.

A P P E N D I X

T e chnical Specifications

The following sections describe the technical specifications for the

Cisco IP Phone models 7902G/7905G/7912G.

•

Physical and Operating Environment Specifications, page B-1

Cable Specifications, page B-2

Network Port Pinouts, page B-2

Physical and Operating Environment Specifications

Table B-1 shows the physical and operating environment specifications for the

Cisco IP Phone models 7902G/7905G/7912G.

Table B-1 Physical and Operating Specification

Specification

Value or Range

Operating temperature 0° to 40°C (32° to 104°F)

Operating relative

humidity

10% to 95% (non-condensing)

Storage temperature

Height

-10° to 60°C (14° to 140°F)

20.32 cm (8 in.)

Width

17.67 cm (7 in.)

Depth

15.24 cm (6 in.)

Weight

0.9 kg (1.9 lb)

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

B-1

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix B Technical Specifications

Cable Specifications

Table B-1 Physical and Operating Specification (continued)

Specification

Value or Range

Power

•

100-240 VAC, 50-60 Hz, 0.5 A—when using the

AC adapter

•

48 VDC, 0.2 A—when using the in-line power

over the network cable

Cables

Two (2) pair of Category 3 for 10-Mbps cables

Two (2) pair of Category 5 for 100-Mbps cables

Distance Requirements As supported by the Ethernet Specification, it is

assumed that most Cisco IP Phones should be within

100m (330 feet) of a phone closet.

Cable Specifications

•

RJ-11 jack for handset connection

RJ-45 jack for the LAN 10/100BASE-T connection (labeled LAN)

48-volt power connector. The diameter of the center pin in the phone power

jack (Switchcraft 712A) is .1 inch (2.5 mm). The center pin is positive (+)

voltage. The miniature power plug required to mate with the power jack on

the phone is a Switchcraft 760 or equivalent.

Network Port Pinouts

Although both the network and access ports are used for network connectivity,

they serve different purposes and have different port pinouts.

Network Port Connector

Table B-2 describes the network port connector pinouts.

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

B-2

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix B Technical Specifications

Network Port Pinouts

Table B-2 Network Port Connector Pinouts

Pin Number

Function

TD+

TD-

RD+

+48 Volts return¹

RD-

+48 Volts source¹

1. When used to receive power from an inline

power card in the Cisco Catalyst switch.

Access Port Connector

Table B-3 describes the access port connector pinouts.

Table B-3 Access Port Connector Pinouts

Pin Number

Function

RD+

RD-

TD+

Not Used

TD-

Not Used

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

B-3

Download from Www.Somanuals.com. All Manuals Search And Download.

Appendix B Technical Specifications

Network Port Pinouts

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

B-4

Download from Www.Somanuals.com. All Manuals Search And Download.

I N D E X

TFTP server 4-28

audience, for this document xi

AudioMode parameter A-19

audio parameter

AC adapter

connecting to 3-5

providing power using 2-9

access port

AudioMode A-19

ConnectMode A-20

MediaPort A-20

connecting 3-5

purpose 2-9

NumTxFrames A-20

UDPTOS A-20

active Cisco CallManager server,

description 4-8

auto answer, description 5-3

auto-registration, using 2-12

auxiliary VLAN

adding

Cisco IP Phones manually 2-14

Cisco IP Phones using auto-registration 2-12

description 2-3

Cisco IP Phones using Bulk Administration

network setting 4-6

Tool 2-17

Cisco IP Phones using DHCP 2-14

users to Cisco CallManager 5-7

administrative VLAN, description 4-6

alternate TFTP, network setting 4-9

App Load ID A-8

BAT, adding phones with 2-17

bmp2logo.exe A-28

Boot Load ID A-8

assigning

BOOTP server A-8

default router 4-17

BootP Server, network setting 4-5

Broadcast A-10

DNS servers 4-22

domain name 4-20

BTXML cards version A-8

IP address 4-15

subnet mask 4-19

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

IN-1

Download from Www.Somanuals.com. All Manuals Search And Download.

Index

Bulk Administration Tool, adding phones

Cisco IP Phone

with 2-17

adding manually to Cisco CallManager 2-14

adding to Cisco CallManager 2-12

configuration requirements 1-12

installation overview 1-12

installation procedure 3-4

installation requirements 1-12

mounting to wall 3-8

BusyTone parameter A-18

caller ID, description 5-4

CallManager 1 – 4 A-9

call park, description 5-3

call pickup, description 5-3

call waiting, description 5-4

CallWaitTone parameter A-18

caution, cell phone interference 1-1

CDP, description 1-7

power sources 2-9

registering 2-12

registering with Cisco CallManager 2-12

resetting 6-8

supported networking protocols 1-7

technical specifications B-1

troubleshooting 6-1

CDP discovery A-14

cell phone, interference 1-1

cfgfmt.exe A-5

Cisco IP Phone 7902G

features 1-2

Cisco Call Back 5-4

figure 1-2, 3-6

Cisco CallManager

upgrading firmware A-21

Cisco IP Phone 7905G

features 1-2, 1-4

active, description 4-8

adding phone to database of 2-12

context-sensitive help for 2-12

interactions with 2-2

figure 1-2, 1-4, 3-6

graphic on LCD screen A-27

upgrading firmware A-21

Cisco IP Phone 7912G

features 1-4

required for Cisco IP Phones 3-2

standby description 4-8

verifying settings 6-16

Cisco Catalyst switches, interaction with 2-3

figure 1-4, 3-7

Cisco discovery protocol (CDP),

graphic on LCD screen A-27

upgrading firmware A-21

description 1-7

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

IN-2

Download from Www.Somanuals.com. All Manuals Search And Download.

Index

conference, description 5-4

configuration file, creating 6-17

configuration parameter

See parameter

DHCP

adding phones that use 2-14

address released, network setting 4-8

description 1-7

configuring

disabling 4-11

alternate methods A-1

from a Cisco IP Phone 4-2

methods 4-1

enabled, network setting 4-8

enabling 4-10

releasing addresses 4-13

server, network setting 4-5

troubleshooting 6-19

DHCP address released A-9

DHCP enabled A-9

overview 1-12

startup network settings 3-10

through phone’s web page 4-3, A-6

user features 5-7

VLAN settings 4-24

ConfirmTone parameter A-18

connecting

Dhcp parameter A-12

DHCP server A-8

DialTone parameter A-18

directory, corporate 5-7

directory numbers, assigning manually 2-14

displaying, network statistics 6-3

DNS server

handset 3-4

to AC adapter 3-5

to a computer 3-5

to the network 3-4

ConnectMode parameter A-20

corporate directory, configuring 5-7

assigning 4-22

troubleshooting 6-20

verifying settings 6-16

DNS server 1 A-9

DnsServer1 parameter A-13

DNS server 2 A-9

daisy chaining, not supported 6-21

data VLAN, description 2-3

Default gateway A-9

DnsServer2 parameter A-13

documentation

additional xiii

default router, assigning 4-17

for users 5-10

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

IN-3

Download from Www.Somanuals.com. All Manuals Search And Download.

Index

Domain name A-9

domain name

updating 6-10

upgrading A-21

assigning 4-20

verifying version 6-6

forward, description 5-5

network setting 4-5

Domain parameter A-13

dynamic host configuration protocol (DHCP),

description 1-7

group call pickup, description 5-5

Elapsed time A-10

erase configuration, procedure 6-8

example_uprofile.txt A-3, A-4

handset, connecting 3-4

handset port, connecting to 3-4

Hardware features A-8

Hardware revision A-8

hold, description 5-5

features

Host name A-8, A-9

configuring on phone, overview 1-11

host name, network setting 4-5

configuring with Cisco CallManager,

overview 1-10

informing users about, overview 1-11

figure

inline power 2-9

Cisco IP Phone 7902G 1-2

Cisco IP Phone 7902G cable connections 3-6

Cisco IP Phone 7905G 1-2, 1-4

Cisco IP Phone 7905G cable connections 3-6

Cisco IP Phone 7912G 1-4

Cisco IP Phone 7912G cable connections 3-7

firmware

installing

Cisco CallManager configuration 3-2

network requirements 3-2

preparing 2-12

procedure 3-4

requirements, overview 1-12

safety warnings 3-3

identifier A-8

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

IN-4

Download from Www.Somanuals.com. All Manuals Search And Download.

Index

interference, cell phone 1-1

internet protocol (IP), description 1-8

IP, description 1-8

network connections

access port 2-9

network port 2-8

network connectivity, verifying 6-14

networking protocol

CDP 1-7

IP address A-9

assigning 4-15

network setting 4-5

troubleshooting 6-15

DHCP 1-7

IP 1-8

RTP 1-8

TCP 1-8

TFTP 1-8

lddefault.cfg profile file A-2

ldxxxxxxxxxxxx profile file A-2

local configuration, erasing 6-8

log file A-31

UDP 1-8

networking protocols, supported 1-7

networking settings, accessing 4-2

network outages, identifying 6-19

network parameter

Dhcp A-12

DnsServer1 A-13

DnsServer2 A-13

Domain A-13

MAC address A-8

MAC address, network setting 4-5

MediaPort parameter A-20

meet-me conference, description 5-6

model, verifying 6-5

Nprintf A-16

OpFlags A-14

StaticIP A-12

Multicast A-10

StaticNetMask A-13

StaticRoute A-12

TftpServer1 A-12

TftpServer2 A-12

TraceFlags A-16

VLANSetting A-15

music-on-hold, description 5-6

native VLAN, description 2-3

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

IN-5

Download from Www.Somanuals.com. All Manuals Search And Download.

Index

network port

Operational VLAN ID A-9

connecting to 3-4

OpFlags parameter A-14

purpose 2-8

overview, configuring Cisco IP Phones 1-12

network requirements, for installing 3-2

network setting

administrative VLAN 4-6

alternate TFTP 4-9

BootP Server 4-5

parameter

audio A-19 to A-20

format A-3, A-4

DHCP address released 4-8

DHCP enabled 4-8

DHCP server 4-5

in profile file only A-20

network A-11 to A-16

tone A-16 to A-18

domain name 4-5

host name 4-5

types A-4

IP address 4-5

password A-21

MAC address 4-5

operational VLAN 4-6

SRST 4-8

phone directory

See corporate directory

Phone DN A-8

subnet mask 4-5

physical connection, verifying 6-19

plugging in Cisco IP Phone 3-4

power patch panel, providing power using 2-9

power source

TFTP server 4-6

network settings

accessing 4-2

startup configuration 3-10

nprintf.exe A-30

description 2-9

design of 2-10

Nprintf parameter A-16, A-30

NumTxFrames parameter A-20

external 2-9

power patch panel

about 2-9

redundancy for 2-11

Product ID A-8

operational VLAN, description 4-6

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

IN-6

Download from Www.Somanuals.com. All Manuals Search And Download.

Index

profile file

about A-2

real-time transport protocol (RTP),

binary A-3

description 1-8

common A-3

Receive errors A-10

conventions A-4

converting to binary A-5

creating A-5

Receive overflow A-10

Receive packets A-10

redial, description 5-6

redundancy, for power 2-11

defined A-1

editing A-3, A-5

file name conventions A-3

for individual phone A-2

for multiple phones A-2, A-3

lddefault.cfg A-2

ldxxxxxxxxxxxx A-2

sample file A-3

text A-3, A-4

registration, resolving problems with 6-13

ReorderTone parameter A-18

resetting

Cisco IP phone 6-8

continuously 6-18

intentionally 6-20

resolving, startup problems 6-12

RingBackTone parameter A-18

RingCadence parameter A-17

RTP, description 1-8

provisioning

individual phone A-2

multiple phones A-2

through TFTP A-2

prserv A-31

ptag.dat A-5

safety warnings, for installation 3-3

Serial number A-8

serial number, verifying 6-5

services

Quality Reporting Tool 5-6

about 5-8

setting up 5-8

subscribing to 5-8

SigTimer parameter A-17

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

IN-7

Download from Www.Somanuals.com. All Manuals Search And Download.

Index

Software version A-8

speed dial, description 5-6

SRST A-9

survivable remote site telephony, network

setting 4-8

symptom

LCD screen does not display 6-12

phone does not register 6-13

phone does not start 6-12

phone resetting 6-18

SRST, network setting 4-8

standby Cisco CallManager server,

description 4-8

startup

failure 6-12

resolving problems with 6-12

startup process

accessing TFTP server 2-6

configuring VLAN 2-5

contacting Cisco CallManager 2-7

loading stored phone image 2-5

obtaining IP address 2-5

obtaining power 2-4

tag, length, and value triplets A -2

TCP, description 1-8

technical specifications, for Cisco IP

Phone B-1

telephony features

auto answer 5-3

caller ID 5-4

requesting configuration file 2-6

understanding 2-4

call park 5-3

call pickup 5-3

call waiting 5-4

conference 5-4

forward 5-5

verifying 3-9

StaticIP parameter A-12

StaticNetMask parameter A-13

StaticRoute parameter A-12

statistics, network 6-3

status, viewing messages 6-2

status messages, description 6-2

Subnet mask A-9

group call pickup 5-5

hold 5-5

meet-me conference 5-6

music-on-hold 5-6

redial 5-6

subnet mask

speed dial 5-6

assigning 4-19

transfer 5-6

network setting 4-5

voice messaging system 5-6

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

IN-8

Download from Www.Somanuals.com. All Manuals Search And Download.

Index

TFTP

alternate, network setting 4-9

troubleshooting

Cisco CallManager settings 6-16

Cisco IP Phone 6-1

description 1-8

enabling alternate server 4-30

server, assigning 4-28

server, network setting 4-6

server setting on phone 4-6

troubleshooting 6-15

TFTP provisioning, about A-2

TFTP server 1 A-9

collecting information for A-30

DHCP 6-19

DNS 6-20

DNS settings 6-16

IP addressing and routing 6-15

network connectivity 6-14

network outages 6-19

phones resetting 6-20

physical connection 6-19

TFTP server 2 A-9

TftpServer2 parameter A-12

tone parameter

server to which messages are sent A-16

services on Cisco CallManager 6-16

TFTP settings 6-15

BusyTone A-18

CallWaitTone A-18

ConfirmTone A-18

VLAN configuration 6-20

DialTone A-18

TrtpServer1 parameter A-12

ReorderTone A-18

RingBackTone A-18

RingCadence A-17

SigTimer A-17

UDP, description 1-8

TraceFlag parameter A-16

transfer, description 5-6

UDPTOS parameter A-20

UIPassword parameter A-21

understanding

transmission control protocol (TCP),

description 1-8

interactions with Cisco CallManager 2-2

interactions with Cisco Catalyst switches 2-3

startup process 2-4

Transmit errors A-10

Transmit packets A-10

trivial file transfer protocol (TFTP),

upgradecode parameter A-21

upgradelogo A-21, A-29

description 1-8

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

IN-9

Download from Www.Somanuals.com. All Manuals Search And Download.

Index

upgrading firmware A-21

user datagram protocol (UDP), description 1-8

users

wall mounting, Cisco IP Phone 3-8

web page

accessing voice messages 5-11

adding to Cisco CallManager 5-7

documentation for 5-9

configuration options A-7

configuring 4-3, A-6

Device Information area A-8

Device Logs area A-11

how they get support 5-9

required information 5-9

subscribing to services 5-10

for Cisco IP Phone 7905G A-1, A-6

for Cisco IP Phone 7912G A-1, A-6

Network Configuration area A-8

Network Statistics area A-10

password A-7

verifying

firmware version 6-6

model 6-5

serial number 6-5

startup process 3-9

VLAN

administrative, network setting 4-6

auxiliary, for voice traffic 2-3

configuring for voice networks 2-3

configuring settings 4-24

native, for data traffic 2-3

operational, network setting 4-6

verifying 6-20

VLANSetting parameter A-15

voice messaging system description 5-6

voice VLAN, description 2-3

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

IN-10

Download from Www.Somanuals.com. All Manuals Search And Download.

BMW Blender K 1200 GT User Manual
Boston Acoustics Car Speaker SR65 User Manual
Braun Electric Toothbrush 7000 DLX series User Manual
Bush Hog Brush Cutter 280 Series User Manual
Cambridge Audio CD Player D Series User Manual
Cambridge Audio Portable Multimedia Player NP30 User Manual
Canon Digital Camera 2011B002 User Manual
Carrier Heat Pump 38VYX050 User Manual
Chauvet Marine Lighting COLORAIL IRC User Manual
Chicco Stroller 431 User Manual