Cisco Unified IP Phone 7965G and
7945G Phone Guide for Cisco Unified
Communications Manager 7.0
(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
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Common Phone Tasks
Softkey Definitions
AbbrDial
Dial using a speed dial index
number
View online help on Press
phone
.
Answer
Back
Answer a call
Place a call
Go off-hook before or
after dialing a number.
Return to the previous Help topic
QUICK REFERENCE
Redial a number
Press Redial.
Barge
Add yourself to a call on a shared
line
Switch to handset
during a call
Pick up the handset.
CallBack
Cancel
Receive notification when a busy
extension becomes available
Switch to speaker or Press
headset during a call hang up the handset.
or
, then
Cancel an action or exit a screen
without applying changes
Mute your phone
Use your call logs
Press
Press
.
cBarge
Add yourself to a call on a shared
line and establish a conference
to choose a
call log. To dial, highlight
a listing and go off-hook.
CFwdALL Setup/cancel call forwarding
Clear
Delete records or settings
Close the current window
View conference participants
Create a conference call
Edit a number
Press EditDial, << or >>.
Press Hold or Resume.
Close
Cisco Unified IP Phone
7965G and 7945G for
Cisco Unified
Hold/resume a call
ConfList
Confrn
Delete
Transfer call to new Press Transfer, enter the
number
number, then press
Transfer again.
Remove characters to the right of
the cursor when using EditDial
Communications
Manager 7.0
Place an intercom call Press intercom button,
enter a number if
Details
(SCCP only)
Open the Details record for a
multiparty call in the Missed Calls
and Received Calls logs
(SCCP and SIP)
necessary, and speak after
you hear the tone.
Start a standard (ad Press more > Confrn, dial
hoc) conference call the participant, then press
Confrn again.
Softkey Definitions
Phone Screen Icons
Button Icons
Dial
Dial a phone number
DirTrfr
(SCCP only)
Transfer two calls to each other
DND
Turn on/off Do Not Disturb
(DND)
Common Phone Tasks
EditDial
EndCall
Edit a number in a call log
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are
registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates
in the United States and certain other countries. All other trademarks
mentioned in this document or Website are the property of their respective
owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0705R)
Disconnect the current call or the
current intercom call
Erase
Exit
Reset settings to their defaults
Return to the previous screen
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Video enabled (SCCP only)
GPickUp
iDivert
Join
Answer a call that is ringing in
another group or on another line
Phone Screen Icons
Feature assigned to button
Mobility assigned to button
Hold assigned to button
Call Forwarding enabled
Divert or redirect a call to a voice
message system
Call on hold
Join together existing calls to
create a conference
Connected call
Links
View related Help topics
Display the Help main menu
Host a Meet-Me conference call
Display additional softkeys
Make a new call
Conference assigned to button
Transfer assigned to button
Incoming call
Main
Off-hook
MeetMe
more
Phone service URL assigned to
button
On-hook
New Call
OPickUp
Shared line in use
Message waiting
Authenticated call
Encrypted call
URL entry is ready to edit (SIP only)
Answer a call that is ringing in an
associated group
Option selected
Park
Store a call using Call Park
Feature enabled
PickUp
Answer a call that is ringing on
another phone in your group
QRT
Submit call problems to the system
administrator
BLF- monitored line is in-use
BLF-monitored line is idle
Button Icons
Redial
Redial the most recently dialed
number
Messages
BLF-monitored line is ringing (BLF
Pickup)
Services
Remove
Resume
RmLstC
Remove a conference participant
Resume a call on hold
Speed-dial, call log, or directory
listing (line status unknown)
Help
Drop the last party added to a
conference call
Line in Do Not Disturb (BLF feature)
Directories
Settings
Save
Save the chosen settings
Search for a directory listing
Select a menu item or call
Transfer a call
Intercom line in idle state
Search
Select
Intercom line in one-way audio
Volume
Speaker
Transfer
Update
Intercom line in two-way audio
Refresh content
Mute
Handset in use
VidMode
Choose a video display mode
(SCCP only)
Headset in use
Headset
<<
>>
Delete entered characters
Speakerphone in use
Move through entered characters
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Contents
Getting Started
Using this Guide
1
Finding Additional Information
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials
Safety and Performance Information
Cisco Product Security Overview
Accessibility Features
2
2
3
Connecting Your Phone
An Overview of Your Phone
Understanding Buttons and Hardware
Cleaning and Maintaining the Phone Screen 16
Basic Call Handling 20
Placing a Call—Basic Options 20
Placing a Call—Additional Options 21
Answering a Call 23
Ending a Call 25
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Using Join 34
Using cBarge 34
Understanding Barge Features 43
Using Barge Features 44
Preventing Others from Viewing or Barging a Shared-Line Call 44
Using BLF to Determine a Line State 45
Making and Receiving Secure Calls 46
Tracing Suspicious Calls 47
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Using a Speakerphone 53
Using AutoAnswer with a Headset or Speakerphone 54
Setting Up Speed Dials on the Web 68
Setting Up Phone Services on the Web 70
Controlling User Settings on the Web 72
Controlling Line Settings on the Web 72
Setting Up Phones and Access Lists for Mobile Connect 75
Using Cisco WebDialer 77
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Understanding Additional Configuration Options 79
Troubleshooting Your Phone 82
Viewing Phone Administration Data 83
Using the Quality Reporting Tool 83
Cisco One-Year Limited Hardware Warranty Terms 85
Index 87
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Getting Started
Using this Guide
completely for a solid understanding of your phone’s capabilities or refer to the table below for
pointers to commonly used sections.
If you want to...
Then...
Explore your phone on your own Press
on the phone when you need assistance.
Review safety information
Connect your phone
See Safety and Performance Information, page 2.
See Connecting Your Phone, page 4.
Use your phone after it is installed Start with An Overview of Your Phone, page 8.
Learn what the button lights mean See Understanding Buttons and Hardware, page 8.
Learn about the phone screen
Make calls
See Understanding Phone Screen Features, page 15.
See Placing a Call—Basic Options, page 20.
See Using Hold and Resume, page 25.
See Using Mute, page 26.
Put calls on hold
Mute calls
Transfer calls
See Transferring Calls, page 28.
Make conference calls
Set up speed dialing
Share a phone number
See Making Conference Calls, page 32.
See Speed Dialing, page 39.
See Using a Shared Line, page 42.
Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 52.
Change the ring volume or tone
View your missed calls
See Changing Phone Settings, page 55.
See Using Call Logs, page 57.
Listen to your voice messages
See softkey and icon definitions
See Accessing Voice Messages, page 63.
Refer to the Quick Reference Card in the front of this guide.
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Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at
this URL:
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL:
You can access the most current Licensing Information at this URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm
l
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials
(SCCP phones only)
Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic
calling features. You can access eLearning tutorials online (for several phone models) from your
personal computer. Look for the eLearning tutorial (English only) for your phone model in the
documentation list at the following location:
Note
Although eLearning tutorials for the 7965G and 7945G Cisco Unified IP Phone are not
available, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview
of the common IP phone features and functionality.
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
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Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
•
•
•
•
•
Move the external device away from the source of the RF or AF signals.
Route the external device cables away from the source of the RF or AF signals.
Use shielded cables for the external device, or use cables with a better shield and connector.
Shorten the length of the external device cable.
Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution
In European Union countries, use only external headsets that are fully compliant with the
EMC Directive [89/336/EC].
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
Further information regarding U.S. export regulations may be found at
Accessibility Features
A list of accessibility features is available upon request. You can find more information about Cisco
accessibility features at this URL:
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Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
8
1
9
AUX
10/100 SW 10/100 PC
+
DC48V
7
2
6
3
5
4
DC adaptor port (DC48V)
AC-to-DC power supply
AC power cord
Handset port
1
2
3
4
5
6
7
8
9
Headset port
Footstand button
Auxiliary port (AUX)
Network port (10/100/1000 SW)
Access port (10/100/1000 PC)
4
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Removing the Hookswitch Clip (Required)
Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the
hookswitch lifts slightly when you pick up the handset.
Adjusting the Handset Rest (Optional)
Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will
ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
1
2
3
Set the handset aside and pull the square plastic tab from the handset rest.
Rotate the tab 180 degrees.
1
2
3
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
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Adjusting the Footstand (Optional)
To change the angle of the phone base, adjust the footstand while pressing the footstand button.
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used
either for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
Using a Headset
You can use a wired headset, or you can use a wireless headset in conjunction with the wireless headset
remote hookswitch control feature.
Headset Support
Although Cisco Systems performs limited internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.
Cisco recommends the use of good quality external devices, for example, headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as mobile phones and two-way radios, some
audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party
or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be
caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors.
See Using External Devices, page 3, for more information.
Note
In some cases, hum may be reduced or eliminated by using a local power cube or power
injector.
These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are
deployed means that there is not a single headset solution that is optimal for all environments.
Cisco recommends that customers test headsets in their intended environment to determine
performance before making a purchasing decision and deploying en masse.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot
guarantee the performance of any headsets. However, a variety of headsets from leading headset
manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer’s
sites for details.
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For information about wireless headsets that work in conjunction with the wireless headset remote
hookswitch control feature, got to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl
1. Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution
Category drop-down list box displays.
2. Choose IP Phone Headsets to see a list of Technology Development Program partners.
If you want to search for a particular Technology Development Program partner, enter the partner’s
name in the Enter Company Name box.
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An Overview of Your Phone
Your Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the
same data network that your computer uses, allowing you to place and receive phone calls, put calls
on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your Cisco Unified IP Phone can provide enhanced
productivity features that extend your call-handling capabilities. Depending on configuration, your
phone supports:
•
•
Access to network data, XML applications, and web-based services.
Online customizing of phone features and services from your Cisco Unified CM User Options web
pages.
•
A comprehensive online help system that displays information on the phone screen.
Understanding Buttons and Hardware
You can use the graphics below to identify buttons and hardware on your phone.
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Item
Description
For more information, see...
Programmable
buttons
Depending on configuration, programmable
buttons provide access to:
•
Screen Features,
page 15
1
•
•
•
•
Phone lines and intercom lines (line
buttons)
•
Basic Call Handling,
page 20
Speed-dial numbers (speed-dial buttons,
including the BLF speed-dial feature)
•
•
Web-based services (for example, a
Personal Address Book button)
Using a Shared Line,
page 42
Phone features (for example, a Privacy,
Hold, or Transfer button)
•
•
Using BLF to
Determine a Line State,
page 45
Buttons illuminate to indicate status:
Placing or Receiving
Intercom Calls, page 37
Green, steady—Active call or
two-way intercom call
Green, flashing—Held call
Amber, steady—Privacy in use,
one-way intercom call, DND
active, or logged into Hunt Group
Amber, flashing—Incoming call or
reverting call
Red, steady—Remote line in use
(shared line or BLF status)
Footstand button
Display button
Allows you to adjust the angle of the phone Adjusting the Handset Rest
base. (Optional), page 5
2
3
Awakens the phone screen from sleep mode. Cleaning and Maintaining
the Phone Screen, page 16
No color—Ready for input
Green steady—Sleep mode
Messages button
Auto-dials your voice message service (varies Accessing Voice Messages,
4
5
by service).
page 63
Directories button Opens/closes the Directories menu. Use it to Using Call Logs, page 57
access call logs and directories.
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Help button
Activates the Help menu.
Accessing the Help System
on Your Phone, page 17
6
7
Settings button
Opens/closes the Settings menu. Use it to
change phone screen and ring settings.
Changing Phone Settings,
page 55
Services button
Volume button
Opens/closes the Services menu.
Using the User Options
Web Pages, page 64
8
9
Controls the handset, headset, and
speakerphone volume (off-hook) and the
ringer volume (on-hook).
Using a Handset, Headset,
Speaker button
Mute button
Toggles the speakerphone on or off. When
the speakerphone is on, the button is lit.
Using a Handset, Headset,
and Speakerphone, page 52
10
11
12
13
Toggles the microphone on or off. When the Using Mute, page 26
microphone is muted, the button is lit.
Headset button
Toggles the headset on or off. When the
headset is on, the button is lit.
Using a Handset, Headset,
and Speakerphone, page 52
4-way navigation
pad and Select
button (center)
Allows you to scroll through menus and
highlight items. Use the Select button to
select an item that is highlighted on the
screen.
Using Call Logs, page 57
Navigation button
•
Scroll up and down to see menus and
highlight items.
•
Scroll right and left to scroll horizontally
in multi-column displays.
Select button—scroll to highlight a line using
the Navigation button, and then:
•
•
•
Press
Press
Press
to open a menu.
to play a ringer item.
to access other features as
described on the screen.
Note The Select button does not take action.
Keypad
Allows you to dial phone numbers, enter
letters, and choose menu items.
Basic Call Handling,
page 20
14
15
Softkey buttons
Each activates a softkey option (displayed on Understanding Phone
your phone screen).
Screen Features, page 15
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Handset light strip Indicates an incoming call or new voice
message.
Accessing Voice Messages,
page 63
16
17
Phone screen
Shows phone features.
Understanding Phone
Screen Features, page 15
Understanding Lines and Calls
To avoid confusion about lines and calls, refer to these descriptions:
•
Lines—Each corresponds to a directory number or intercom number that others can use to call
you. Each line corresponds to a directory number or intercom number that others can use to call
you. The Cisco Unified IP Phone 7965G supports one to six lines and the Cisco Unified IP Phone
7945G supports one to two lines, depending on configuration. To see your phone lines, look at
the right side of your phone screen. You have as many lines as you have directory numbers and
phone line icons:
.
•
Calls—Each line can support multiple calls. By default, your phone supports four connected calls
per line, but your system administrator can adjust this number according to your needs. Only one
call can be active at any time; other calls are automatically placed on hold.
Understanding Line and Call Icons
Your phone displays icons to help you determine the line and call state.
Icon
Line or call state
Description
On-hook line
No call activity on this line.
Off-hook line
Connected call
You are dialing a number or an outgoing call is ringing.
You are connected to the other party.
Ringing call
A call is ringing on one of your lines.
Call on hold
You have put the call on hold. See Using Hold and Resume, page 25.
Remote-in-use
Another phone that shares your line has a connected call. See Using
a Shared Line, page 42.
Reverting call
A holding call is reverting to your phone. See Using Hold and
Resume, page 25.
Authenticated call See Making and Receiving Secure Calls, page 46.
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Icon
Line or call state
Description
Encrypted call
See Making and Receiving Secure Calls, page 46.
BLF- monitored
line is idle
See Using BLF to Determine a Line State, page 45.
BLF- monitored
line is in-use
BLF- monitored
line is ringing (BLF
Pickup)
Line in Do Not
Disturb (BLF)
Idle Intercom line
The intercom line is not in use. See Placing or Receiving Intercom
Calls, page 37.
One-way intercom The intercom line is sending or receiving one-way audio. Placing or
call Receiving Intercom Calls, page 37.
Two-way intercom The recipient pressed the intercom line to activate two-way audio
call with the caller. Placing or Receiving Intercom Calls, page 37.
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Understanding Phone Screen Features
This is what your main phone screen might look like with active calls and several feature menus open.
7
1
6
5
2
3
4
Primaryphone Displays the phone number (directory number) for your primary phone line.
line
1
Programmable Programmable buttons
can serve as phone line buttons, intercom line
2
button
buttons, speed-dial buttons, phone service buttons or phone feature buttons.
reference, see the “Phone Screen Icons” section in the Quick Reference Card at
the front of this guide.
indicators
Softkey labels Each displays a softkey function.
3
4
5
Status line
Displays audio mode icons, status information, and prompts.
Call activity
area
Displays current calls per line, including caller ID, call duration, and call state
for the highlighted line (standard view). See Understanding Line and Call Icons,
page 13, and Viewing Multiple Calls, page 27.
Phone tab
Indicates call activity.
6
7
Feature tabs
Each indicates an open feature menu. See Understanding Feature Buttons and
Menus, page 17.
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Choosing Phone Screen Items
There are two ways to choose items on your phone’s screen.
To choose a phone
screen item...
Do this...
By item number
Press the corresponding number on your keypad. For example, press 4 to
choose the fourth item in a menu.
By scrolling
Use the Navigation button to highlight an item. Press the Select button to select
the item, or a softkey to finish the action.
Cleaning and Maintaining the Phone Screen
Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone,
as they can contaminate phone components and cause failures.
Waking the Phone Screen from Sleep Mode
You can wake the phone screen from sleep mode.
If you want to...
Then...
Wake the phone screen
from sleep mode
Press any button or lift the handset.
After a period of inactivity (determined by your system administrator),
the phone screen enters sleep mode to save power. In this mode, the
phone screen appears blank and the Display button
remains lit.
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Understanding Feature Buttons and Menus
Press a feature button to open or close a feature menu.
If you want to...
Then...
Open or close a feature Press a feature button:
menu
Messages
Services
Help
Directories
Settings
Scroll through a list or Press the Navigation button.
menu
Go back one level in a Press Exit. Pressing Exit from the top level of a menu closes the menu.
feature menu
Switch between open
feature menus
Press a feature button on your phone.
Accessing the Help System on Your Phone
Your phone provides a comprehensive online help system. Help topics appear on the phone screen.
If you want to...
Then...
View the main menu
Press
on your phone and wait a few seconds for the menu to display.
Main menu topics include:
•
•
•
About Your Cisco Unified IP Phone—Details about your phone
How do I...?—Procedures for common phone tasks
Calling Features—Descriptions and procedures for calling features
, then quickly press a button or softkey.
Learn about a button or Press
softkey
Learn about a menu item Press
press
, then quickly press the menu item on the phone screen. Or,
twice quickly with the menu item highlighted.
Get help using Help
Press
. After a second or two, press
again, or choose Help from
the main menu.
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Understanding Feature Availability
Depending on your phone system configuration, features included in this Phone Guide might not be
available to you or might work differently on your phone. Contact your support desk or system
administrator for information about feature operation or availability.
You can access many features either by using a softkey or by pressing a line button. You can configure
some features but your system administrator controls most of them.
Here are some details about using softkeys and line buttons to access features:
Feature
Softkey
CallBack
CFwdALL
Park
Line Button Label and Icon
CallBack
Call Back
Call Forward
Call Park
Forward All
Park
Call PickUp
Conference
Conference List
Do Not Disturb
PickUp
Confrn
ConfList
DND
PickUp
Conference
Conference List
Do Not Disturb
or
Do Not Disturb
End Call
EndCall
GPickUp
Hold
End Call
Group PickUp
Hold
Group Pickup
Hold
Hunt Group
HLog
Hunt Group
Hunt Group
or
Malicious Call Identification MCID
Malicious Call ID
MeetMe
Meet Me Conferencing
Mobility
MeetMe
Mobility
New Call
OPickUp
QRT
Mobility
New Call
New Call
Other PickUp
Quality Reporting Tool
Redial
Other PickUp
Quality Reporting Tool
Redial
Redial
Remove Last Conference
Party
RmLstC
Remove Last Participant
Transfer
Transfer
Transfer
Video
Video Mode Command
VidMode
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Understanding SIP vs. SCCP
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation
Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this
configuration.
Phone features can vary depending on the protocol. This Phone Guide indicates which features are
protocol-specific. To learn which protocol your phone is using, you can ask your system administrator
or you can choose
> Model Information > Call Control Protocol on your phone.
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Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more information.
Placing a Call—Basic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
For more information,
If you want to...
Then...
see...
Phone, page 8
Place a call using the
speakerphone
Press
and enter a number.
Using a Handset,
Headset, and
Place a call using a headset
Redial a number
Press
and enter a number. Or, if
Using a Handset,
is lit, press New Call and enter a number. Headset, and
Speakerphone, page 52
Press Redial to dial the last number, or
press the Navigation button (with the
phone idle) to see your Placed Calls.
Using Call Logs, page 57
Place a call while another call 1. Press Hold.
Using Hold and Resume,
page 25
is active (using the same line)
2. Press New Call.
3. Enter a number.
Dial from a call log
1. Choose
> Missed Calls,
Using Call Logs, page 57
Received Calls, or Placed Calls.
2. Scroll to the item using the
navigation keys, and select the item
using the select button.
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Tips
•
You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go
off-hook by lifting the handset or by pressing Dial, , or
.
•
When you pre-dial, your phone tries to anticipate the number you are dialing by displaying
matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a
number displayed with Auto Dial, press the number, or scroll to it and go off-hook.
•
•
If you make a mistake while dialing, press << to erase digits.
Your phone might be set up for international call logging, which is indicated by a “+” symbol on
the call logs, redial, or call directory entries. See your system administrator for more information.
Placing a Call—Additional Options
You can place calls using special features and services that might be available on your phone. See your
system administrator for more information about these additional options.
For more information,
see...
If you want to...
Then...
Place a call while another call 1. Press
is active (using a different
line)
for a new line. The first call Using Hold and Resume,
is automatically placed on hold.
page 25
2. Enter a number.
Do one of the following:
Speed dial a number
Speed Dialing, page 39
•
•
•
Press
(a speed-dial button).
Use the Abbreviated Dial feature.
Use the Fast Dial feature.
Dial from a corporate
1. Choose
> Corporate
Using Call Logs, page 57
directory on your phone
Directory (name can vary).
2. Enter a name and press Search.
3. Highlight a listing and go off-hook.
Dial from a corporate
directory on your personal
computer using
1. Open a web browser and go to a
WebDialer-enabled corporate
directory.
Setting Up Phones and
Access Lists for Mobile
Connect, page 75
Cisco WebDialer
2. Click the number that you want to
dial.
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For more information,
see...
If you want to...
Then...
Use CallBack to receive
1. Press CallBack while listening to the Your system
notification when a busy or
ringing extension is available
busy tone or ring sound.
administrator
2. Hang up. Your phone alerts you
when the line is free.
3. Place the call again.
See if a line associated with a Look for Busy Line Feature indicators.
speed-dial, call record, or
Line State, page 45
directory listing is busy before
placing a call to that line
Make a priority (precedence) Enter the MLPP access number, then
Prioritizing Critical Calls,
page 47
call (SCCP phones only)
enter a phone number.
Dial from a Personal Address 1. Choose
> Personal
Using Personal Directory
on Your Phone, page 60
Book (PAB) entry
Directory to log in.
2. Choose Personal Address Book and
search for a listing.
Place a call using a billing or
tracking code (SCCP phones
only)
1. Dial a number.
Your system
administrator
2. After the tone, enter a client matter
code (CMC) or a forced
authorization code (FAC).
Place a call using your Cisco Log in to the Cisco Extension Mobility Using Cisco Extension
Extension Mobility profile
service on a phone.
Mobility, page 49
Make a call from a mobile
phone using Mobile Voice
Access
1. Dial your assigned Mobile Voice
Using Cisco Extension
Mobility, page 49
access number.
2. Enter your mobile phone number (if
requested) and PIN.
3. Press 1 to make a call to an
enterprise IP phone.
4. Dial a desktop phone number other
than your desktop phone number.
Note Before using Mobile Voice Access
to make a call, obtain your Mobile
Voice Access number and End user
PIN from your system
administrator.
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For more information,
see...
If you want to...
Then...
Note Before using this option, your
system administrator must
Place a call using Fast Dial
Configuring Fast Dials on
the Web, page 67
configure this feature and assign a
service URL to the line button.
Contact your system administrator
for more information.
1. Press the Fast Dial line button.
2. Scroll to or press the index number
to find the entry.
3. Press Dial.
Note Before using this option, your
system administrator must
Place a call using your PAB
Using Your Personal
Address Book on the
Web, page 65
configure this feature and assign a
service URL to the line button.
Contact your system administrator
for more information.
1. Press the PAB line button.
2. Access the contact and select the
number.
3. Press Dial.
Answering a Call
You can answer a call by simply lifting the handset, or you can use other options if they are available
on your phone.
If you want to...
Then...
For more information, see...
Answer with a wired
headset
Press
Answer or
, if unlit. Or, if
(flashing).
and Speakerphone, page 52
If you are using a wireless headset, refer
to the wireless headset documentation.
Answer with the
speakerphone
Press
, Answer, or
(flashing).
Using a Handset, Headset,
and Speakerphone, page 52
Switch from a connected Press Answer or, if the call is ringing on Using Hold and Resume,
call to answer a new call a different line, press (flashing). page 25
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If you want to...
Then...
Answer using call waiting Press Answer.
Using Hold and Resume,
page 25
Send a call to a voice
message system
Press iDivert.
Sending a Call to a Voice
Message System, page 29
Auto-connect calls
Use AutoAnswer.
Using AutoAnswer with a
Headset or Speakerphone,
page 54
Retrieve a parked call on Use Call Park or Directed Call Park.
another phone
Storing and Retrieving Parked
Calls, page 41
Use your phone to answer Use Call Pickup.
a call ringing elsewhere
Picking Up a Redirected Call
on Your Phone, page 40
Answer a priority call
(SCCP phones only)
Hang up the current call and press
Answer.
Prioritizing Critical Calls,
page 47
Answer a call on your
mobile phone or other
remote destination
Set up Mobile Connect and answer your Using Cisco Extension
phone.
Mobility, page 49
When you enable Mobile Connect:
•
Your desktop and remote
destinations receive calls
simultaneously.
•
When you answer the call on your
desktop phone, the remote
destinations stop ringing, are
disconnected, and display a missed
call message.
•
When you answer the call on one
remote destination, the other remote
destinations stop ringing, are
disconnected, and a missed call
message is shown on the other
remote destinations.
Tip
If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system
administrator for more information.
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Ending a Call
To end a call, hang up. Here are some more details.
If you want to...
Then...
Hang up while using the handset
Hang up while using a wired headset
Return the handset to its cradle. Or press EndCall.
Press
. Or, to keep headset mode active, press EndCall.
If you are using a wireless headset, refer to the wireless
headset documentation.
Hang up while using the speakerphone Press
or EndCall.
Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first.
call on the same line
Using Hold and Resume
You can hold and resume calls. When you put a call on hold, the Hold icon
appears next to the
caller ID and the corresponding line button flashes green
.
If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to
ringing after a certain period of time. The 'reverting' call remains on hold until you resume it or until
Hold Reversion times out.
Your phone indicates the presence of a reverting call by:
•
•
•
•
Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.
Displaying the animated Hold Reversion icon next to the caller ID for the held call.
(depending on the line state).
Displaying a flashing amber line button
If you want to...
Then...
Put a call on hold
1. Make sure the appropriate call is highlighted.
2. Press Hold.
Remove a call from
hold on the current line
1. Make sure the appropriate call is highlighted.
2. Press Resume.
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If you want to...
Then...
Remove a call from
1. Press the appropriate line button:
or
(flashing). Doing so might
hold on a different line
cause a held call to resume automatically:
•
•
If there is a reverting call on the line, that call will resume.
If there is more than one reverting call on the line, the oldest
reverting call will resume.
•
If a non-reverting held call is the only call on the line, it will
resume.
2. If necessary, scroll to the appropriate call and press Resume.
Tips
•
•
Engaging the Hold feature typically generates music or a beeping tone.
If you receive an alert for an incoming call and a reverting call at the same time, by default your
phone will shift the focus of the phone screen to display the incoming call. Your system
administrator can change this focus priority setting.
•
•
If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on
the other phones that share the line.
Your system administrator determines the duration between Hold Reversion alerts.
Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute
with the handset, speakerphone, or a headset.
If you want to...
Then...
Press
Press
Toggle Microphone on
Toggle Microphone off
.
.
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Switching Between Multiple Calls
You can switch between multiple calls on one or more lines. If the call that you want to switch to is
not automatically highlighted, scroll to it.
If you want to...
Then...
Switch between
connected calls on one
line
1. Make sure the call that you want to switch to is highlighted.
2. Press Resume.
Any active call is placed on hold and the selected call is resumed.
Switch between
connected calls on
different lines
Press
for the line that you are switching to.
If a single call is holding on the line, the call automatically resumes. If
multiple calls are holding, highlight the appropriate call and press Resume.
Switch from a
Press Answer, or if the call is ringing on a different line, press
(flashing).
connected call to
answer a ringing call
Any active call is placed on hold and the selected call is resumed.
Switching an In-Progress Call to Another Phone
You can switch in-progress calls between the desktop phone and your mobile phone or other remote
destination.
If you want to...
Then...
Switch an in-progress
call on your desktop
phone to a mobile
phone
1. Press the Mobility softkey and select Send call to mobile.
2. Answer the in-progress call on your mobile phone.
The desktop phone line button turns red
and handset icons and the
calling party number appear on the phone display. You cannot use
same phone line for any other calls, but if your desk phone supports
multiple lines, you can use another line to make or receive calls.
Switch an in-progress
call from a mobile
phone to your desktop
phone
1. Hang up the call on your mobile phone to disconnect the mobile
phone, but not the call.
2. Press Resume on your desk phone within 4 seconds and start talking
on the desk phone.
Viewing Multiple Calls
Understanding how multiple calls are displayed on your phone can help you organize your
call-handling efforts.
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In standard viewing mode, your phone displays calls as follows for the highlighted line:
•
•
Calls with the highest precedence and longest duration display at the top of the list.
Calls of a similar type are grouped together. For example, calls that you have interacted with are
grouped near the top, and calls on hold are grouped last.
You can use these additional methods to view multiple calls on multiple lines:
If you want to...
Then...
View calls on another
line
1. Press
.
2. Immediately press the line button
.
Switch to call overview Press
mode
for the highlighted line.
The phone switches to call overview mode, displaying only one call per
line. The displayed call is either the active call or the held call with the
longest duration.
To return to standard viewing mode, press
line button.
, then immediately press the
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to...
Then...
Transfer a call without
talking to the transfer
recipient
1. From an active call, press Transfer.
2. Enter the target number.
3. Press Transfer again to complete the transfer or EndCall to cancel.
Note If your phone has on-hook transfer enabled, complete the transfer
by hanging up.
Talk to the transfer
1. From an active call, press Transfer.
recipient before transferring
a call (consult transfer)
2. Enter the target number.
3. Wait for the transfer recipient to answer.
4. Press Transfer again to complete the transfer or EndCall to cancel.
Note If your phone has on-hook transfer enabled, complete the transfer
by hanging up.
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If you want to...
Then...
Transfer two current calls
to each other
(direct transfer) without
staying on the line (SCCP
phones only)
1. Scroll to highlight any call on the line.
2. Press Select.
4. With one of the selected calls highlighted, press DirTrfr. (To
display DirTrfr you might need to press more.)
The two calls connect to each other and drop you from the call.
Note If you want to stay on the line with the callers, use Join instead.
Redirect a call to a voice
message system
Press iDivert. For more information, see Sending a Call to a Voice
Message System, page 29.
Tips
•
•
If your phone has on-hook transfer enabled, complete the call by hanging up.
If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again
places the call on hold.
•
You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold
before transferring it.
Sending a Call to a Voice Message System
You can use iDivert to send an active, ringing, or on-hold call to your voice message system.
Depending on the type of call and your phone configuration, you can also use iDivert to send the call
to another party's voice message system.
•
•
If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either
to your own voice message system or to the original called party’s voice message system. Your
system administrator must make this option available to you.
If the call was sent to you directly (not transferred or forwarded to you), or if your phone does
not support the option described above, using iDivert redirects the call to your voice message
system.
If you want to...
Then...
Send an active, ringing, or on-hold call Press iDivert. One of two things occurs:
to a voice message system
•
•
The call is transferred to your voice message system.
Your phone screen displays a menu that allows you to
choose between your voice message system or the voice
message system of the original called party. Choose an
option to redirect the call.
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Tip
If your phone displays a menu that disappears before you make your selection, you can press iDivert
again to re-display the menu. You can also ask your system administrator to configure a longer timeout
value.
Forwarding Calls to Another Number
You can use the call forwarding features to redirect incoming calls from your phone to another
number.
Your system administrator might allow you to choose from two types of call forwarding features:
•
•
Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)—Applies to certain calls that you receive, according to conditions.
You can access Call Forward All on your phone or from your User Options web pages; conditional
call forwarding features are accessible only from your User Options web pages. Your system
administrator determines which call forwarding features are available to you.
If you want to...
Then...
Set up Call Forward All on your
primary line
Press CFwdALL or Forward All and enter a target phone
number.
Cancel Call Forward All on your
primary line
Press CFwdALL or Forward All.
Verify that Call Forward All is
enabled on your primary line
Look for:
•
•
The call forward icon above your primary phone number.
The call forward target number in the status line.
Set up or cancel call forwarding
remotely, or for a non-primary line
1. Log in to your User Options web pages. (See Accessing
Your User Options Web Pages, page 64.)
2. Access your call forwarding settings. (See Controlling Line
Settings on the Web, page 72.)
Note When call forwarding is enabled for any line other than
the primary line, your phone does not provide you with
confirmation that calls are being forwarded. Instead, you
must confirm your settings in the User Options web pages.
Tips
•
Enter the call forward target number exactly as you would dial it from your phone. For example,
enter an access code or the area code, if necessary.
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•
•
•
You can forward your calls to a traditional analog phone or to another IP phone, although your
system administrator might restrict the call forwarding feature to numbers within your company.
Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not
enabled, the call will ring as usual.
Your system administrator can enable a call forward override feature that allows the person
receiving your forwarded calls to reach you. With override enabled, a call placed from the target
phone to your phone is not forwarded, but rings through.
•
Your phone may reject your attempt to set up Call Forward All directly on the phone if the target
number that you enter would create a call forwarding loop or would exceed the maximum number
of links permitted in a call forwarding chain.
Using Do Not Disturb
You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn
off all audible and visual notifications of incoming calls. Your system administrator enables DND for
your phone.
When DND and Call Forward All are both enabled on your phone, calls are forwarded and the caller
does not hear a busy tone.
DND interaction with other types of calls includes:
•
•
DND does not affect intercom calls or non-intercom priority calls.
If both DND and auto-answer are enabled, only intercom calls will be auto-answered.
If you want to...
Then...
Turn on DND
Press Do Not Disturb
or DND.
“Do Not Disturb” displays on the phone, the DND
and the ring tone is turned off.
lights,
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Turn off DND
Press Do Not Disturb
or DND.
Customize DND settings
If your system administrator configured DND settings to appear
on the User Options page, follow these steps:
1. Log in to your User Options web pages. See Accessing Your
User Options Web Pages, page 64.
2. From the drop-down menu, choose User Options > Device.
3. Set the following options:
–
–
Do Not Disturb—Set to enable/disable DND.
DND Option—Choose either Call Reject (to turn off all
audible and visual notifications) or Ringer Off (to turn
off only the ringer).
–
DND Incoming Call Alert (applies to either DND
option set)—Set the alert to beep only, flash only,
disable the alert, or choose “None” (to use the “Alert”
setting configured by your system administrator).
Making Conference Calls
Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference
call.
Using Conference Features
You can create a conference in various ways, depending on your needs and the features that are
available on your phone.
•
•
•
Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use
the Confrn softkey or the Conference button. Conference is available on most phones.
Join—Allows you to create a standard (ad hoc) conference by combining existing calls. Use the
Join softkey or button.
cBarge—Allows you to create a standard (ad hoc) conference by adding yourself to a call on a
shared line. Press a line button or use the cBarge softkey or button. cBarge is only available on
phones that use shared lines.
•
Meet-Me—Allows you to create or join a conference by calling a conference number. Use the
MeetMe softkey or button.
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Using Conference
Conference allows you to call each participant. Conference is available on most phones.
If you want to...
Then...
Create a conference
1. From a connected call, press Confrn or Conference. (You may
need to press the more softkey to see Confrn.)
2. Enter the participant’s phone number.
3. Wait for the call to connect.
call.
5. Repeat to add additional participants.
Add new participants to an
existing conference
Repeat the steps listed above.
Your system administrator determines whether non-initiators of a
conference can add or remove participants.
See a list of participants or
remove participants
See Viewing or Removing Conference Participants, page 36.
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Using Join
Join allows you to combine two or more existing calls to create a conference in which you are a
participant.
If you want to...
Then...
Create a conference by joining 1. From an active call, highlight another call that you want to
together existing calls that are
on a single phone line
include in the conference and press Select.
Selected calls display this icon
.
2. Repeat this step for each call that you want to add.
3. Press Join. (You may need to press the more softkey to see Join.)
Create a conference by joining 1. From an active call, press Join. (You may need to press the more
together existing calls that are
softkey to see Join.)
on multiple phone lines
2. Press the green flashing line button
for the call(s) that you
want to include in the conference.
One of the following occurs:
•
•
The calls are joined.
the call(s) that you want to join. Highlight the call(s) and press
Select, then press Join to complete the action.
Note If your phone does not support Join for calls on multiple lines,
transfer the calls to a single line before using Join.
See a list of participants or
remove participants
Press ConfList or Conference List. (You may need to press the more
softkey first.) See Viewing or Removing Conference Participants,
page 36.
Tips
•
If you frequently join more than two parties into a single conference, you might find it useful to
first select the calls that you want to join, then press Join to complete the action.
•
•
When Join completes, caller ID changes to “Conference.”
You may be able to combine multiple conference calls by using the Join or DirTrfr softkeys. Check
with your system administrator to see if this feature is available to you.
Using cBarge
You can create a conference by using cBarge to add yourself to a call on a shared line.
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If you want to...
Then...
Create a conference by
Press the line button for the shared line.
barging a call on a shared line
In some cases, you must highlight the call and press cBarge to
complete the action.
See Using Barge to Add Yourself to a Shared-Line Call, page 43 for
more information.
See a list of participants or
remove participants
See Viewing or Removing Conference Participants, page 36.
Using Meet-Me
Meet-Me conferencing allows you to start or join a conference by calling the conference number.
If you want to... Then...
Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator.
2. Distribute the number to participants.
3. When you are ready to start the meeting, go off-hook to get a dial
tone, then press MeetMe.
4. Dial the Meet-Me conference number.
Participants can now join the conference by dialing in.
Note Participants hear a busy tone if they call the conference before the
initiator has joined. In this case, participants must call back.
Join a Meet-Me conference Dial the Meet-Me conference number (provided by the conference
initiator).
Note You will hear a busy tone if you call the conference before the
initiator has joined. In this case, try your call again.
End a Meet-Me conference All participants must hang up.
The conference does not automatically end when the conference
initiator disconnects.
Tip
If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the
message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls,
page 46.
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Viewing or Removing Conference Participants
During a standard (ad hoc) conference, you can view a list of participants and remove participants.
View a list of conference
participants
Press ConfList or Conference List.
Participants are listed in the order in which they join the conference
with the most recent additions at the top.
Get an updated list of
conference participants
While viewing the conference list, press Update.
See who initiated the
conference
While viewing the conference list, locate the participant listed at the
bottom of the list with an asterisk (*) next to the name.
Remove any conference
participant
While viewing the conference list, highlight the participant’s name
and press Remove.
Drop the last participant
added to the conference
While viewing the conference list, press RMLstC or Remove Last
Participant.
Verify that a conference call is Look for the
or
icon after “Conference” on the phone
secure
screen.
Verify that a participant is
calling from a secure phone
Look for the
phone screen.
or
icon beside the participant’s name on the
Add more participants
See Using Conference, page 33.
Starting or Joining a Meet-Me Conference Call
Meet-Me conferencing allows you to start or join a conference by calling the conference number.
If you want to...
Then...
Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator.
2. Distribute the number to participants.
3. When you are ready to start the meeting, go off-hook to invoke a
dial tone, then press MeetMe.
4. Dial the Meet-Me conference number.
Participants can now join the conference by dialing in.
Note Participants hear a busy tone if they call the conference before the
initiator has joined. In this case, participants must call back.
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If you want to...
Then...
Join a Meet-Me conference Dial the Meet-Me conference number (provided by the conference
initiator).
Note You will hear a busy tone if you call the conference before the
initiator has joined. In this case, try your call again.
The conference does not automatically end when the conference
initiator disconnects.
Tip
If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the
message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls,
page 46.
Placing or Receiving Intercom Calls
You can make an intercom call to a target phone that auto-answers the call in speakerphone mode
with mute activated. The one-way intercom call allows you to deliver a short message to the recipient.
If the recipient’s handset or headset is in use, the audio is sent to the device that is use. Any current
call activity that your recipient is engaged in continues simultaneously.
The target destination receives an intercom-alert tone and can then choose to:
•
•
•
Listen to the caller with your microphone muted (you can hear the caller but the caller cannot hear
you).
End the intercom call by pressing the EndCall softkey with the intercom call in focus. Do this if
you do not want to hear the message.
Talk to the caller by pressing the active intercom button, and use either the handset, headset or
speaker. The intercom call becomes a two-way connection so that you can converse with the caller.
When using the intercom feature, be aware of the following:
•
•
•
•
From an intercom line, you can only dial other intercom lines.
You can use only one intercom line at a time.
When your active call is being monitored or recorded, you cannot receive or place intercom calls.
You cannot place an intercom call on hold.
Note
If you log into your desk phone every day using your Extension Mobility profile, make sure
that your system administrator configures your Extension Mobility profile to include the
intercom feature.
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If you want to...
Then...
Place an intercom call to a
Press
(intercom target line) and, after you hear the
preconfigured intercom target
intercom-alert tone, begin speaking.
Place an intercom call to any
intercom number
Press
(an intercom line). Enter the intercom target number or
press a speed-dial number for your target. After you hear the
intercom-alert tone, begin speaking.
Receive an intercom call
When you hear the intercom-alert tone, handle the call in one of these
ways:
•
•
•
Listen to the message in one-way audio.
Speak to the caller by pressing
(the active intercom line).
Press EndCall with the intercom call in focus.
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Advanced Call Handling
Advanced call-handling tasks involve special features that your system administrator might configure
for your phone depending on your call-handling needs and work environment.
Speed Dialing
Speed dialing allows you to enter an index number, press a button, or select a phone screen item to
place a call. Depending on configuration, your phone can support several speed-dial features:
•
•
•
Speed-dial buttons
Abbreviated Dialing
Fast Dials
Note
•
•
•
To set up speed-dial buttons and Abbreviated Dial, you must access your User Options
web pages. See Accessing Your User Options Web Pages, page 64.
Directory on Your Phone, page 60.
Alternately, your system administrator can configure speed-dial features for you.
If you want to...
Then...
Use speed-dial
buttons
section on page 68.
2. To place a call, press
(a speed-dial button).
see if the speed-dial number is busy before dialing. See Using BLF to
Determine a Line State, page 45.
Use Abbreviated 1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web,
Dial
page 68.
2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.
Use Fast Dial
1. Create a Personal Address Book entry and assign a Fast Dials code. See Using
Personal Directory on the Web, page 65.
2. To place a call, access the Fast Dial service on your phone. See Using Personal
Directory on Your Phone, page 60.
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Picking Up a Redirected Call on Your Phone
Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call
to your phone. You might use Call PickUp if you share call-handling tasks with coworkers.
If you want to...
Then...
Answer a call that is ringing on
another extension within your call
pickup group
1. Press the PickUp softkey or button. (You might have to go
off-hook to display the softkey.)
If your phone supports auto-pickup, you are now
connected to the call.
2. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on
another extension outside of your
call pickup group
1. Press the GPickUp softkey or the Group PickUp button.
(You might have to go off-hook to display the softkey.)
2. Enter the group pickup number.
If your phone supports auto-pickup, you are now
connected to the call.
3. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on
another extension in your group or
in an associated group
1. Press the OPickUp softkey or the Other PickUp button.
(You might have to go off-hook to display the softkey.)
If your phone supports auto-pickup, you are now
connected to the call.
2. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on a
particular extension (line number)
1. Press the GPickUp softkey or the Group PickUp button.
(You might have to go off-hook to display the softkey.)
2. Enter the line number with the call that you want to pick
up. For example, if the call that you want to pick up is
ringing on line 12345, enter 12345.
If your phone supports auto-pickup, you are now
connected to the call.
3. If the call rings, press Answer to connect to the call.
Tips
•
•
•
If multiple calls are available for pick up, your phone picks up the oldest call first (the call that
has been ringing for the longest time).
If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing
call on that particular line (if available).
If you have multiple lines and want to pick up the call on a non-primary line, first press
the desired line, then press a Call PickUp softkey or button.
for
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•
•
Depending on how your phone is configured, you might receive an audio and/or visual alert about
a call to your pickup group.
If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State,
page 45.
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco Unified Communications Manager system (for example, a phone at a
co-worker’s desk or in a conference room). You can park a call by using these methods:
•
•
Call Park—Use the Park softkey to store the call. Your phone displays the call park number where
the system stored your call. You must record this number and then use the same number to retrieve
the call.
Directed Call Park—Use the Transfer softkey to direct the call to an available directed call park
number that you dial or speed dial. To retrieve the call from a directed call park number, dial the
park retrieval prefix, then dial or speed dial the same directed call park number.
You can use a Directed Call Park button to speed-dial the directed call park number and to
monitor whether a directed call park number is occupied or available.
If you want to...
Then...
Store an active call
using Call Park
1. During a call, press Park. (You may need to press the more softkey to
see Park.)
2. Note the call park number displayed on your phone screen.
3. Hang up.
Retrieve a parked call
Enter the call park number from any Cisco Unified IP Phone in your
network to connect to the call.
Direct and store an
active call at a directed
call park number
1. During a call, press Transfer.
2. Press Directed Call Park
with the park-unoccupied icon
to
speed dial the directed call park number.
A Directed Call Park
(flashing) with park-occupied icon
indicates the directed call park number is not available.
3. Press Transfer again to finish storing the call.
Retrieve a parked call
from a directed call
park number
From any Cisco Unified IP Phone in your network, enter the park retrieval
prefix and dial the directed call park number. Or after entering the park
retrieval prefix, press the
(flashing) with
to connect to the call.
Tips
•
You have a limited time to retrieve a parked call before it reverts to ringing at the original number.
See your system administrator for details.
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•
•
Your system administrator can assign Directed Call Park buttons to available line buttons on your
Cisco Unified IP Phone 7965G that has a Cisco Unified IP Phone Expansion Module (the Cisco
Unified IP Phone 7945G does not support the Cisco Unified IP Phone Expansion Module).
You can dial directed call park numbers if you do not have Directed Call Park buttons on your
phone. However, you will not be able to see the status of the directed call park number.
Logging Out of Hunt Groups
If your organization receives a large number of incoming calls, you might be a member of a hunt group.
A hunt group includes a series of directory numbers that share the incoming call load. When the first
directory number in the hunt group is busy, the system hunts for the next available directory number
in the group and directs the call to that phone.
When you are away from your phone, you can prevent hunt group calls from ringing your phone by
logging out of hunt groups.
If you want to...
Then...
Log out of hunt groups to
Press HLog or Hunt Group. Your phone screen displays, “Logged
temporarily block hunt group out of Hunt Group.”
calls
Log in to receive hunt group Press HLog or Hunt Group. When logged in, the Hunt Group
calls
button is lit.
Tip
Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.
Using a Shared Line
Your system administrator might ask you to use a shared line if you:
•
•
•
Have multiple phones and want one phone number
Share call-handling tasks with coworkers
Handle calls on behalf of a manager
Understanding Shared Lines
Remote-in-Use Icon
The remote-in-use icon
appears when another phone that shares your line has a connected call.
You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.
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Sharing Call Information and Barging
Phones that share a line each display information about calls that are placed and received on the shared
exceptions.)
When call information is visible in this way, you and coworkers who share a line can add yourselves
to calls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page 43.
Privacy
If you do not want coworkers who share your line to see information about your calls, enable the Privacy
feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from Viewing
or Barging a Shared-Line Call, page 44.
Note
The maximum number of calls that a shared line supports can vary by phone.
Using Barge to Add Yourself to a Shared-Line Call
You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. (Calls must
be non-private calls. See Using a Shared Line, page 42.)
Understanding Barge Features
cBarge and Barge
Depending on how your phone is configured, you can add yourself to a non-private call on a shared
line using either cBarge or Barge:
•
cBarge converts the call into a standard conference, allowing you to add new participants. (See
Making Conference Calls, page 32 for information about standard conferences.)
•
Barge allows you to add yourself to the call but does not convert the call into a conference or allow
you to add new participants.
Single-button and Multi-touch Barge
Your system administrator determines whether the barge feature on your phone (cBarge or Barge)
operates as a single-button or multi-touch feature.
•
•
Single button barge allows you to press a line button to barge a call (if only one call is on the line).
Multi-touch barge allows you to view call information before barging.
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Using Barge Features
The table below describes how to use barge features to add yourself to a call on a shared line.
If you want to...
Then...
See if the shared line is Look for the remote-in-use icon
in use
next to a red line button
.
Add yourself to a call
on a shared line
One of the following occurs:
•
•
You are added to the call.
A window opens on your phone screen prompting you to select the call
that you want to barge. Press Barge or cBarge to complete the action.
(You may need to press the more softkey to display Barge or cBarge.)
View conference
participants (if you
used cBarge)
See Viewing or Removing Conference Participants, page 36.
Tips
•
When you barge a call, other parties hear a beep tone announcing your presence. With cBarge,
other parties hear a brief audio interruption and the phone screen changes to display conference
details.
•
•
If a phone that is using the shared line has Privacy enabled, call information and barge softkeys
will not appear on the other phones that share the line.
You will be disconnected from a call that you have joined using Barge if the call is put on hold,
transferred, or turned into a conference call.
Preventing Others from Viewing or Barging a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from
viewing or barging (adding themselves to) your calls.
If you want to...
Then...
Prevent others from viewing or
barging calls on a shared line
1. Press Private
.
2. To verify that Privacy is on, look for the feature-enabled
icon next to an amber line button
.
Allow others to view or barge calls 1. Press Private
.
on a shared line
2. To verify that Privacy is off, look for the feature-disabled
icon next to an unlit line button
.
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Tips
•
If the phone that shares your line has Privacy enabled, you can make and receive calls using the
shared line as usual.
•
The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple
shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared
lines.
Using BLF to Determine a Line State
Busy Lamp Field features (BLF) allow you to view the state of a phone line that is associated with a
speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer
a ringing call for the line that you are monitoring. Your system administrator determines which BLF
features are configured for your phone.
If you want to...
Then...
See the state of a line
listed in a call log or
directory
Look for one of these indicators next to the line number:
Line is in-use.
Line is idle.
Line is in Do Not Disturb state.
BLF indicator unavailable for this line.
See the state of a
speed-dial line
Look for BLF indicators next to the line number:
+
—Line is in-use.
+
—Line is idle.
+
—Line is in Do Not Disturb state.
+
(flashing)—Line is ringing (BLF Pickup only).
—BLF indicator unavailable for this line.
Press the BLF Pickup button while the line is ringing.
Use BLF Pickup to
answer a call ringing on
a coworker’s phone
The call is redirected to the next available line on your phone. (If you want
to specify a line, first press a line button, then press the BLF button.)
If your phone supports auto-pickup, the call connects automatically.
Otherwise, the call rings on your phone for you to answer.
Note If you press the BLF Pickup button when the monitored line is not
ringing, your phone will speed dial the line number.
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Tips
•
Your phone might play an audible indicator to alert you when a call is ringing on the monitored
line (BLF Pickup only).
•
BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than
one ringing call).
Making and Receiving Secure Calls
Depending on how your system administrator has configured your phone system, your phone might
support making and receiving secure calls.
Your phone can support these types of calls:
•
•
Authenticated call—The identities of all phones participating in the call have been verified.
Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)
within the Cisco IP network. Encrypted calls are also authenticated.
•
•
Protected call—The phone is receiving and transmitting encrypted audio (your conversation) with
another phone. A protected call provides a similar level of security as an encrypted call, but adds
additional security. If the call is protected at both ends, a security tone plays at the beginning of
the conversation. Some features, such as conference calling, shared lines, Extension Mobility, and
join across lines are not available when protected calling is configured. Protected calls are not
authenticated.
Non-secure call—At least one of the participating phones or the connection does not support these
security features, or the phones cannot be verified.
If you want to...
Then...
Check the security level of a call or Look for a security icon in the top right corner of the call
conference
activity area, next to the call duration timer:
Authenticated call or conference
Encrypted call or conference
Non-secure call or conference
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If you want to...
Then...
Verify that the phone on the other
Look for the encrypted lock icon and listen for a security tone
end of the connection is also secure at the beginning of the call.
When encrypted calling is configured on your phone, the lock
icon is displayed. However, the conversation is protected only
when the security tone plays at the beginning of a call,
indicating that the call is protected on both ends of the call. If
your call is connected to a non-protected phone, the secure
tone is not played.
Determine if secure calls can be
made in your company
Contact your system administrator.
Note
There are interactions, restrictions, and limitations that affect how security features work on
your phone. For more information, ask your system administrator.
Tracing Suspicious Calls
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID) feature to your phone. This feature enables you to identify an active call as
suspicious, which initiates a series of automated tracking and notification messages.
If you want to...
Then...
Notify your system
Press MCID or Malicious Call ID.
administrator about a
suspicious or harassing call
Your phone plays a tone and displays the message, “MCID
successful.”
Prioritizing Critical Calls
(SCCP phones only.)
In some specialized environments, such as military or government offices, you might need to make and
receive urgent or critical calls. If you have the need for this specialized call handling, your system
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
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Keep these terms in mind:
•
•
Precedence indicates the priority associated with a call.
Preemption is the process of ending an existing, lower priority call while accepting a higher
priority call that is sent to your phone.
If you...
Then...
Want to choose a priority
Contact your system administrator for a list of
(precedence) level for an outgoing call corresponding precedence numbers for calls.
Want to make a priority (precedence) Enter the MLPP access number (provided by your system
call
administrator) followed by the phone number.
Hear a special ring (faster than usual) You are receiving a priority (precedence) call. An MLPP icon
or special call waiting tone
on your phone screen indicates the priority level of the call.
Look for an MLPP icon on your phone screen:
Priority call
Want to view priority level of a call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive
Override call
Higher priority calls are displayed at the top of your call list.
If you do not see an MLPP icon, the priority level of the call
is normal (routine).
Hear a continuous tone interrupting
your call
You or the other party are receiving a call that must preempt
the current call. Hang up immediately to allow the higher
priority call to ring through.
Tips
•
When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting
tones that differ from the standard tones.
•
•
If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.
An MLPP-enabled call retains its priority and preemptive status when you:
–
–
–
–
Put the call on hold
Transfer the call
Add the call to a three-way conference
Answer the call using PickUp
•
MLPP overrides the Do Not Disturb feature.
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Using Cisco Extension Mobility
Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your
own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features,
established services, and web-based settings. Your system administrator must configure EM for you.
If you want to...
Then...
Log in to EM
1. Choose
> EM Service (name can vary).
2. Enter your user ID and PIN (provided by your system administrator).
3. If prompted, select a device profile.
Log out of EM
1. Choose
> EM Service (name can vary).
2. When prompted to log out, press Yes.
Tips
•
EM automatically logs you out after a certain amount of time. Your system administrator
establishes this time limit.
•
Changes that you make to your EM profile from your User Options web pages take effect
immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time
you log in.
•
•
Changes that you make to the phone from your User Options web pages take effect immediately
if you are logged out of EM; otherwise, changes take effect after you log out.
Local settings controlled by the phone are not maintained in your EM profile.
With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle
If you want to...
Then...
Configure Mobile Connect Use the User Options web pages to set up remote destinations and
create access lists to allow or block calls from specific phone numbers
from being passed to the remote destinations. See Setting Up Phones
and Access Lists for Mobile Connect, page 75.
Answer a call using your
mobile phone
See Answering a Call, page 23.
Switch an in-progress call
between your desk phone
and mobile phone
See Switching an In-Progress Call to Another Phone, page 27.
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If you want to...
Then...
Put a call that has been
picked up on your mobile
phone on hold
1. Press the Enterprise Hold (name may vary) softkey.
The other party is placed on hold.
2. On your mobile phone, press the Resume (name may vary) softkey.
See Switching an In-Progress Call to Another Phone, page 27.
Connect to Mobile Voice
Access
1. From any phone, dial your assigned Mobile Voice Access number.
2. Enter the number you are calling from, if prompted, and your PIN.
1. Dial your assigned Mobile Voice Access number.
Turn on Mobile Connect
from your mobile phone
2. Enter your mobile phone number (if requested) and PIN.
4. Choose whether to turn on Mobile Connect for all configured
phones or just one:
–
–
All phones—Enter 2.
One phone—Enter 1, then the remote destination you want to
add, followed by #.
Make a call from your
mobile phone
See Placing a Call—Additional Options, page 21.
Turn off Mobile Connect
from your mobile phone
1. Dial your assigned Mobile Voice Access number.
2. Enter your mobile phone number (if requested) and PIN.
3. Press 3 to disable Mobile Connect.
4. Choose whether to turn off Mobile Connect for all configured
phones or just one:
–
–
All phones—Enter 2.
One phone—Enter 1, then the remote destination you want to
add, followed by #.
Turn on or off Mobile
Connect access to all your
remote destinations from
your desk phone
1. Press Mobility to display the current remote destination status
(Enabled or Disabled).
2. Press Select to change the status.
3. Press Exit.
Tips
•
When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any
of the following are true:
–
–
The number you are calling from is not one of your remote destinations.
The number is blocked by you or your carrier (shown as “Unknown Number”).
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–
The number is not accurately matched in the Cisco Unified Communications Manager database;
for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or
your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.
•
If you incorrectly enter any requested information (such as mobile phone number or PIN) three
times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of
time. Contact your system administrator if you need assistance.
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Using a Handset, Headset, and Speakerphone
You can use your phone with these audio devices: a handset, headset, or speakerphone.
The phone is off-hook when the handset is lifted or another audio device is in use.
The phone is on-hook when the handset is in its cradle and other audio devices are not in use.
Using a Handset
If you want to...
Go off-hook
Go on-hook
Then...
Lift the handset.
Replace the handset in the cradle.
Switch to the speakerphone or Press
headset during a call
or
, then hang up the handset.
Adjust the volume level for a
call
Press
during a call or after invoking a dial tone.
Press Save to preserve the volume level for future calls.
Using a Headset
Your phone supports four- or six-wire headset jacks for wired headsets, and also supports wireless
headsets. For information about purchasing headsets, see Headset Support, page 6.
You can use a headset with all of the controls on your phone, including
However, if you use a wireless headset, refer to the wireless headset documentation for information.
If you want to... Then...
Toggle headset mode on and off Press
and
.
.
Switch to a handset
Lift the handset.
Adjust the volume level for a
call
Press
during a call or after invoking a dial tone.
Press Save to preserve the volume level for future calls.
If you use AutoAnswer, see Using AutoAnswer with a Headset or Speakerphone, page 54.
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Using a Wireless Headset
Refer to the wireless headset documentation for information about using the wireless headset’s remote
features. Also, check with your system administrator to be sure your phone is enabled to use a wireless
headset with the wireless headset remote hookswitch control feature.
Using Wideband with your Headset
If you use a headset that supports wideband, you might experience improved audio sensitivity if you
enable the wideband setting on your phone (this setting is disabled by default). To access the setting,
choose
> User Preferences > Audio Preferences > Wideband Headset.
If the Wideband Headset setting shows as dimmed, then this setting is not user controllable.
Check with your system administrator to be sure your phone system is configured to use wideband. If
the system is not configured for wideband, you may not detect any additional audio sensitivity even
when using a wideband headset. To learn more about your headset, refer to the headset documentation
or ask your system administrator for assistance.
Using a Speakerphone
Many of the actions you can take to dial a number or answer a call will automatically trigger
speakerphone mode, assuming that the handset is in its cradle and
is not lit.
If you want to...
Then...
Toggle speakerphone mode on
or off
Press
.
Switch to a handset
Lift the handset.
Press during a call or after invoking a dial tone.
Press Save to preserve the volume level for future calls.
Adjust the volume level for a
call
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Using AutoAnswer with a Headset or Speakerphone
When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings.
Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You
might use AutoAnswer if you receive a high volume of incoming calls.
If you...
Then...
Use AutoAnswer with a
headset
Keep headset mode active (in other words, keep
when you are not on a call.
illuminated), even
To keep headset mode active, do the following:
•
•
Press EndCall to hang up.
Press New Call or Dial to place new calls.
If your phone is set up to use AutoAnswer in headset mode, calls are
automatically answered only if is illuminated.
Otherwise, calls ring normally and you must manually answer them.
Use AutoAnswer with the Keep the handset in the cradle and headset mode inactive (
speakerphone
unlit).
Otherwise, calls ring normally and you must manually answer them.
Tip
AutoAnswer is disabled when the Do Not Disturb feature is active.
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Changing Phone Settings
You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and
other settings.
Customizing Rings and Message Indicators
You can customize how your phone indicates an incoming call and a new voice mail message. You can
also adjust the ringer volume for your phone.
If you want to...
Then...
Change the ring tone per
line
1. Choose
> User Preferences > Rings.
3. Choose a ring tone to play a sample of it.
4. Press Select and Save to set the ring tone, or press Cancel.
Change the ring pattern per 1. Log in to your User Options web pages. (See Accessing Your User
line (flash-only, ring once,
Options Web Pages, page 64.)
beep-only, etc.)
Adjust the volume level for Press
while the handset is in the cradle and the headset
the phone ringer
and speakerphone buttons are off. The new ringer volume is saved
automatically.
Change the way that the
voice message light on your
handset works
1. Log in to your User Options web pages. (See Accessing Your User
Options Web Pages, page 64.)
2. Access your message indicator settings. (See Controlling Line
Settings on the Web, page 72.)
Note Typically, the default system policy is to indicate a new voice
message by displaying a steady light on the handset light strip.
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Customizing the Phone Screen
You can adjust the characteristics of the phone screen.
If you want to...
Then...
Change the phone
screen brightness
1. Choose
> User Preferences > Brightness.
2. To make adjustments, press Up, Down or
3. Press Save, or press Cancel.
.
Change the background 1. Choose
image
4. Press Exit to return to the selection menu.
5. Press Save to accept the new image, or press Cancel.
your phone screen
Options Web Pages, page 64.)
2. Access your user settings. (See Controlling User Settings on the Web,
page 72.)
Change the line text
label
1. Log in to your User Options web pages. (See Accessing Your User
Options Web Pages, page 64.)
2. Access your line label settings. (See Controlling Line Settings on the
Web, page 72.)
Adjust contrast for
your Cisco Unified IP
Phone Expansion
Module
1. Choose
> User Preferences > Contrast.
2. To make adjustments, press Up, Down or
3. Press Save, or press Cancel.
.
Note The Cisco Unified IP Phone 7945G does not support the Cisco Unified
IP Phone Expansion Module.
Turn off illumination
of the phone screen
Contact your system administrator to see if this optional feature is
available to you. This feature allows you to turn off phone screen
illumination for a pre-determined time (as set by your system administrator).
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Using Call Logs and Directories
This section describes how you can use call logs and directories. To access both features, use the
Directories button
.
Using Call Logs
Your phone maintains logs of your missed, placed, and received calls.
If you want to...
View your call logs Choose
to 100 records.
Then...
> Missed Calls, Placed Calls, or Received Calls. Each stores up
> Missed Calls, Placed Calls, or Received Calls.
Display details for 1. Choose
a single call record
2. Highlight a call record.
3. Press Details. Doing so displays information such as called number, calling
number, time of day, and call duration (for placed and received calls only).
Erase all call
Press
, then press Clear.
records in all logs
Erase all call
records in a single
log
1. Choose
> Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record.
3. Press Clear. (You may need to press the more softkey to display Clear.)
Erase a single call
record
1. Choose
2. Highlight a call record.
3. Press Delete.
Dial from a call log 1. Choose
> Missed Calls, Placed Calls, or Received Calls.
(while not on
another call)
2. Highlight a call record.
Note If the Details softkey appears, the call is the primary entry of a multiparty
call. See the Tips section below.
3. If you need to edit the displayed number, press EditDial followed by << or
>>. To delete the number, press EditDial followed by Delete. (You may
need to press the more softkey to display Delete.)
4. Go off-hook to place the call.
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If you want to...
Then...
Dial from a call log 1. Choose
> Missed Calls, Placed Calls, or Received Calls.
(while connected to
another call)
2. Highlight a call record.
Note If the Details softkey appears, the call is the primary entry of a multiparty
call. See the Tips section below.
3. If you need to edit the displayed number, press EditDial followed by << or
>>. To delete the number, press EditDial followed by Delete. (You may
need to press the more softkey to display Delete.)
4. Press Dial.
5. Choose a menu item to handle the original call:
•
•
Transfer—Transfers the first party to the second and drops you from the
call. (Press Transfer again after dialing to complete the action.)
•
Conference—Creates a conference call with all parties, including you.
(Confrn or Conference again after dialing to complete the action.)
•
EndCall—Disconnects the first call and dials the second.
See if the line in the Look for Busy Lamp Field indicators. See Using BLF to Determine a Line State,
call log is busy
before placing a
call to that line
page 45.
Place a call from a 1. Choose
> Missed Calls, Placed Calls, or Received Calls.
URL entry in a call
log (SIP phones
only)
2. Highlight the URL entry that you want to dial.
3. If you need to edit the entry, press EditDial.
4. The icon appears to indicate that you can begin editing characters in
the URL entry.
5. Press Dial.
Tips
•
(SCCP and SIP phones) Your phone might be set up for international call logging, which is
indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system
administrator for more information.
•
(SCCP phones only) To view the complete call record of a multiparty call (for example, of call that
has been forwarded or transferred to you), highlight the call record and press Details. The Details
record shows two entries for each missed or received multiparty call. The entries are listed in
reverse chronological order:
–
The first logged entry is the name/number of the last completed call of a multiparty call
received on your phone.
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–
The second logged entry is the name/number of the first completed call of a multiparty call
received on your phone.
Directory Dialing
Depending on configuration, your phone can provide corporate and personal directory features:
•
Corporate Directory—Corporate contacts that you can access on your phone. Your system
administrator sets up and maintains your Corporate Directory.
•
Personal Directory—If available, personal contacts and associated speed-dial codes that you can
configure and access from your phone and User Options web pages. Personal Directory is
comprised of Personal Address Book (PAB) and Fast Dials:
–
–
PAB is a directory of your personal contacts.
Fast Dials allows you to assign codes to PAB entries for quick dialing.
Using Corporate Directory on Your Phone
You can use a corporate directory to place calls to coworkers.
If you want to...
Then...
Dial from a corporate
directory (while not on
another call)
1. Choose
> Corporate Directory (exact name can vary).
2. User your keypad to enter a full or partial name and press Search.
3. To dial, press the listing, or scroll to the listing and go off-hook.
Dial from a corporate
directory (while on
another call)
1. Choose
> Corporate Directory (exact name can vary).
2. User your keypad to enter a full or partial name and press Search.
3. Scroll to a listing and press Dial.
4. Choose a menu item to handle the original call:
•
•
Hold—Puts the first call on hold and dials the second.
the call. (Press Transfer again after dialing to complete the action.)
•
Conference—Creates a conference call with all parties, including you.
(Press Confrn or Conference again after dialing to complete the
action.)
•
EndCall—Disconnects the first call and dials the second.
See if the phone line in Look for Busy Lamp Field (BLF) indicators. See Using BLF to Determine a
the directory is busy Line State, page 45.
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Tip
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button
on your phone to move between input fields.
Using Personal Directory on Your Phone
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This
section describes how to set up and use Personal Directory on your phone. Alternately, see the “Using
Personal Directory on the Web” section on page 65.
If you want to...
Then...
Access Personal
1. Choose
> Personal Directory (exact name can vary).
Directory (for PAB
and Fast Dial codes)
2. Enter your Cisco Unified Communications Manager user ID and PIN,
then press Submit.
Search for a PAB
entry
1. Access Personal Directory, then choose Personal Address Book.
2. Enter search criteria and press Submit.
3. You can choose Previous or Next to move through listings.
4. Highlight the PAB listing that you want and press Select.
1. Search for a listing.
Dial from PAB entry
2. Highlight the listing and press Select.
3. Press Dial. (You may need to press the more softkey to see Dial.)
4. Enter the participant’s phone number.
5. Highlight the number that you want to dial and press OK.
6. Press OK again to dial the number.
Delete a PAB entry
Edit a PAB entry
1. Search for a listing.
2. Highlight the listing and press Select.
3. Press Delete.
4. Choose OK to confirm the deletion.
1. Search for a listing.
2. Highlight the listing and press Edit to modify a name or email address.
3. If necessary, choose Phones to modify a phone number.
4. Press Update.
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If you want to...
Then...
Add a new PAB entry 1. Access Personal Directory, then choose Personal Address Book.
2. Access the Search page by choosing Submit. (You do not need to input
search information first.)
3. Press New.
4. Use your phone keypad to enter a name and email information.
5. Choose Phones and use the keypad to enter phone numbers. Be sure to
include any necessary access codes such as a 9 or 1.
6. Choose Submit to add the entry to the database.
Assign a Fast Dial
code to a PAB entry
1. Search for a PAB entry.
2. Highlight the listing and press Select.
3. Press Fast Dial.
4. Highlight the number that you want to dial and press Select.
5. Highlight the Fast Dial code that you want to assign to the number and
press Select.
Add a new Fast Dial
code (not using a PAB
entry)
1. Choose
> Personal Directory > Personal Fast Dials.
2. Press Fast Dial.
3. Highlight a Fast Dial code that is unassigned and press Select.
4. Press Assign.
5. Enter a phone number.
6. Press Update.
Search for Fast Dial
codes
1. Choose
> Personal Directory > Personal Fast Dials.
2. You can choose Previous or Next to move through listings.
3. Highlight the listing that you want and press Select.
1. Search for a Fast Dial code.
Place a call using a
Fast Dial code
2. Highlight the listing you want and press Select.
3. Press Dial.
4. Choose OK to complete the action.
1. Search for a Fast Dial code.
Delete a Fast Dial
code
2. Highlight the listing you want and press Select.
3. Press Remove.
Log out of Personal
Directory
1. Choose
> Personal Directory (exact name can vary).
2. Choose Logout.
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Tips
•
•
•
•
Your system administrator can provide you the user ID and PIN that you need to log in to Personal
Directory.
Personal Directory automatically logs you out after a certain amount of time. This time limit can
vary. Ask your system administrator for more information.
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation
button on your phone to move between input fields.
Your phone might be set up for international call logging, which is indicated by a “+” symbol on
the call logs, redial, or call directory entries. See your system administrator for more information.
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Accessing Voice Messages
To access voice messages, use the Messages button
.
Note
Your company determines the voice message service that your phone system uses. For the most
accurate and detailed information, refer to the documentation that came with your voice
message service.
If you want to...
Then...
Set up and personalize Press
your voice message
service
and follow the voice instructions.
If a menu appears on your phone screen, choose an appropriate menu item.
Check for your new
voice messages
Look for:
•
•
A steady red light on your handset. (This indicator can vary. See
Customizing Rings and Message Indicators, page 55.)
A flashing message waiting icon
screen.
and text message on your phone
Note The red light and message waiting icon display only when you have a
voice message on your primary line, even if you receive voice messages
on other lines.
Listen for:
•
A stutter tone from your handset, headset, or speakerphone when you
place a call.
Note The stutter tone is line-specific. You hear it only when using the line
with the waiting messages.
Listen to your voice
messages or access the
voice messages menu
Press
.
Depending on your voice message service, doing so either auto-dials the
message service or provides a menu on your phone screen.
Send a call to a voice
message system
Press iDivert. For more information, see the Sending a Call to a Voice
Message System, page 29.
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Using the User Options Web Pages
Your Cisco Unified IP Phone is a network device that can share information with other network
devices in your company, including your personal computer. You can use your computer to log in to
your Cisco Unified CM User Options web pages, where you can control features, settings, and services
for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your
User Options web pages.
Accessing Your User Options Web Pages
This section describes how to log in and select a phone device.
If you want to...
Then do this...
Log in to your User 1. Obtain a User Options URL, user ID, and default password from your
Options web pages
system administrator.
2. Open a web browser on your computer, enter the URL, and log on.
3. If prompted to accept security settings, click Yes or Install Certificate.
The Cisco Unified Communications Manager User Options main web page
displays. From this page you can choose User Options to access User
Settings, Directory features, a Personal Address Book, and Fast Dials.
Or, to access phone-specific options, select a device (see below).
Select a device after 1. After you have logged in to your User Options web pages, choose User
logging in
Options > Device.
The Device Configuration page displays.
2. If you have multiple devices assigned to you, choose the appropriate device
(phone model, Extension Mobility profile, or Remote Destination profile)
from the Name drop-down menu.
Note Toolbar buttons located at the top of the Device Configuration page are
specific to the selected device type.
Select a
1. After you have logged in to your User Options web pages, choose User
Options to access User Settings, Directory, Personal Address Book, Fast
Dials, and Mobility Settings.
configuration
option after
logging in
2. To return to the Device Configuration page from another page, choose
User Options > Device.
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Configuring Features and Services on the Web
The topics in this section describe how to configure features and services from your User Options web
pages after logging in. See Accessing Your User Options Web Pages, page 64.
Using Personal Directory on the Web
The Personal Directory feature set that you can access on your computer consists of:
•
•
•
A Personal Address Book (PAB)
Fast Dials
Cisco Unified Communications Manager Address Book Synchronizer
Note
You can also access PAB and Fast Dials from your phone. See Using Personal Directory on
Your Phone, page 60.
Using Your Personal Address Book on the Web
This section describes how to use your PAB from your User Options web pages.
If you want to...
Then do this after you log in...
Add a new PAB entry
1. Choose User Options > Personal Address Book.
2. Click Add New.
3. Enter information for the entry.
4. Click Save.
Search for a PAB entry
Edit a PAB entry
1. Choose User Options > Personal Address Book.
2. Specify search information and click Find.
1. Search for a PAB entry.
2. Click a name or nickname.
3. Edit the entry as needed and click Save.
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If you want to...
Then do this after you log in...
1. Search for a PAB entry.
2. Select one or more entries.
3. Click Delete Selected.
Delete a PAB entry
Note Before you can assign a line button for PAB, your system
administrator must configure the phone to display services.
Contact your system administrator for more information.
Assign a line button for PAB
1. Choose User Options > Device.
2. Click Service URL.
3. Choose the Personal Address Book service from the Button
drop-down list box.
4. Enter a phone label for the button.
5. Click Save.
6. Click Reset and then click Restart to refresh the phone
configuration.
You can now press the line button to access PAB codes.
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Configuring Fast Dials on the Web
This section describes how to assign Fast Dials from your User Options web pages.
If you want to...
Then do this after you log in...
Note Before you can assign a line button for Fast Dial, your system
administrator must configure the phone to display services. Contact
your system administrator for more information.
Assign a line button for
Fast Dial
1. Choose User Options > Device.
2. Click Service URL.
4. Enter a phone label for the button.
5. Click Save.
6. Click Reset and then click Restart to refresh the phone configuration.
You can now press the line button to access Fast Dial codes.
Assign a Fast Dial code 1. Create a PAB entry. See Using Your Personal Address Book on the
to a PAB entry
Web, page 65.
2. Choose User Options > Fast Dials.
3. Click Add New.
4. Use the Search Options area to find the appropriate PAB entry.
5. Click a phone number in the Search Results area.
6. Change the Fast Dial code, if desired.
7. Click Save.
Assign a Fast Dial code 1. Choose User Options > Fast Dials.
to a phone number
(without using a PAB
entry)
2. Click Add New.
3. Change the Fast Dial code, if desired.
4. Enter a phone number.
5. Click Save.
Search for a Fast Dial
entry
1. Choose User Options > Fast Dials.
2. Specify search information and click Find.
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If you want to...
Then do this after you log in...
Edit a Fast Dial phone
number
1. Choose User Options > Fast Dials.
2. Search for the Fast Dial entry that you want to edit.
3. Click on a component of the entry.
4. Change the phone number.
5. Click Save.
Delete a Fast Dial entry 1. Search for a Fast Dial.
2. Select one or more entries.
3. Click Delete Selected.
Tips
•
•
You can create up to 500 Fast Dial and PAB entries.
You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled
“raw” in the User Options web pages and do not display a configurable text label.
Using the Address Book Synchronization Tool
You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing
Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft
Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web
pages. Your system administrator can give you access to TABSynch and provide detailed instructions.
Setting Up Speed Dials on the Web
Depending on configuration, your phone can support several speed-dial features:
•
•
•
Speed-dial buttons
Abbreviated Dialing
Fast Dials
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Note
For help using speed-dial features, see Speed Dialing, page 39.
If you want to...
Then do this after you log in...
Set up speed-dial
buttons
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Speed Dials.
4. Enter a number and label for a speed-dial button (programmable button)
on your phone.
5. Click Save.
Set up Abbreviated 1. Choose User Options > Device.
Dialing
3. Click Speed Dials.
4. Enter a number and label for an Abbreviated Dialing code.
5. Click Save.
Set up Fast Dials
See Configuring Fast Dials on the Web, page 67.
You can also set up Fast Dials on your phone. See Using Personal Directory on
Your Phone, page 60.
Tip
You can set up a speed-dial button for each programmable button on your phone that is not
reserved as line button. Alternately, use Abbreviated Dial or Fast Dial.
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Setting Up Phone Services on the Web
Phone services can include special phone features, network data, and web-based information (such as
stock quotes and movie listings). You must first subscribe to a phone service before accessing it on
your phone.
If you want to...
Then do this after you log in...
Subscribe to a service
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Phone Services.
4. Click Add New.
5. Choose a service from the drop-down list and click Next.
6. Change the service label and/or enter additional service information, if
available (optional).
7. Click Save.
Search for services
1. Select a device.
2. Click Phone Services.
3. Click Find.
Change or end services 1. Search for services.
2. Select one or more entries.
3. Click Delete Selected.
Change a service name 1. Search for services.
2. Click on the service name.
3. Change the information and click Save.
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If you want to...
Then do this after you log in...
Add a service to an
available
programmable phone
button
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Service URL.
Note If you do not see this option, ask your system administrator to
configure a service URL button for your phone.
4. Choose a service from the Button Service drop-down list.
5. If you want to rename the service, edit the label fields.
Note Your phone uses the ASCII Label field if the phone does not support
double-byte character sets.
6. Click Save.
7. Click Reset to reset your phone (necessary to see the new button label
on your phone).
Access a service on your Select a service using one of the following buttons:
phone
Programmable phone button:
(
) > Services
Feature buttons:
Messages
Services
Directories
Note The services available for your phone depend on the phone system
configuration and the services you subscribed to. Ask your phone
system administrator for more information.
Note If only one service is configured, the service opens by default. If more
than one service is configured, select an option from the menu on the
screen.
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Controlling User Settings on the Web
User settings include your password, PIN, and language (locale) settings.
If you want to...
Then do this after you log in...
Change your password
1. Choose User Options > User Settings.
2. In the Browser Password area, enter information.
3. Click Save.
Change your PIN
1. Choose User Options > User Settings.
2. In the Phone PIN area, enter information.
3. Click Save.
Change the language (locale) for 1. Choose User Options > User Settings.
your User Options web pages
2. In the User Locale area, choose an item from the Locale
drop-down list.
3. Click Save.
Change the language (locale) for 1. Choose User Options > User Settings.
your phone screen
2. Choose an item from the User Locale drop-down list.
3. Click Save.
Tip
Your PIN and password allow you to access different features and services. For example, use your PIN
to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log
in to your User Options web pages and Cisco WebDialer on your personal computer. For more
information, ask your system administrator.
Controlling Line Settings on the Web
Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call-forwarding, voice message indicators, ring patterns, and line labels.
You can set up other line settings directly on your phone:
•
Set up call forwarding for your primary phone line—see Forwarding Calls to Another Number,
page 30.
•
Change rings, display, and other phone-model specific settings—see Changing Phone Settings,
page 55.
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If you want to...
Then do this after you log in...
Set up call forwarding
per line
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Line Settings.
4. If you have more than one directory number (line) assigned to your
phone, choose a line from the Line drop-down menu.
5. In the Incoming Call Forwarding area, choose call forwarding settings
for various conditions.
6. Click Save.
Change the voice
message indicator
(lamp) setting per line
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Line Settings.
4. If you have more than one directory number (line) assigned to your
phone, choose a line from the Line drop-down menu.
5. In the Message Waiting Lamp area, choose from various settings.
Note Typically, the default message waiting setting prompts your phone to
display a steady red light from the handset light strip to indicate a new
voice message.
6. Click Save.
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If you want to...
Then do this after you log in...
Change the audible
voice message indicator
setting per line
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Line Settings.
4. If you have more than one directory number (line) assigned to your
phone, choose a line from the Line drop-down menu.
5. In the Audible Message Waiting Indicator area, choose from various
settings.
Note Typically, the default message waiting setting prompts your phone to
display a steady red light from the handset light strip to indicate a new
voice message.
6. Click Save.
Change or create a line 1. Choose User Options > Device.
text label that appears
on your phone screen
2. Choose a phone from the Name drop-down menu.
3. Click Line Settings.
4. If you have more than one directory number (line) assigned to your
phone, choose a line from the Line drop-down menu.
5. In the Line Text Label area, enter a text label.
6. Click Save.
Note Your phone uses the ASCII Label field if the phone does not support
double-byte character sets.
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Setting Up Phones and Access Lists for Mobile Connect
When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use
to make and receive calls using the same directory numbers as your desk phone. These phones are
called remote destinations. You can also define access lists to restrict or allow calls from certain
numbers to be sent to your mobile phone.
If you want to...
Then do this after you log in...
Create an access list
1. Choose User Options > Mobility Settings > Access Lists.
2. Click Add New.
3. Enter a name to identify the access list and a description (optional).
4. Choose whether the access list will allow or block specified calls.
5. Click Save.
6. Click Add Member to add phone numbers or filters to the list.
7. Select an option from the Filter Mask drop-down list box. You can filter
a directory number, calls with restricted caller ID (Not Available), or
calls with anonymous caller ID (Private).
8. If you select a directory number from the Filter Mask drop-down list
box, enter a phone number or filter in the DN Mask field. You can use
the following wild cards to define a filter:
–
X (upper or lower case)—Matches a single digit. For example,
408555123X matches any number between 4085551230 and
4085551239.
–
–
!—Matches any number of digits. For example, 408! matches any
number starts with 408.
#—Used as a single digit for exact match.
9. To add this member to the access list, click Save.
10. To save the access list, click Save.
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If you want to...
Then do this after you log in...
Add a new remote
destination
1. Choose User Options > Mobility Settings > Remote Destinations.
2. Click Add New.
3. Enter the following information:
–
–
Name—Enter a name for the mobile (or other) phone.
Destination Number—Enter your mobile phone number.
4. Select your remote destination profile from the drop-down list box. Your
remote destination profile contains the settings that apply to remote
destinations that you create.
5. Select the Mobile Phone check box to allow your remote destination to
accept a call sent from your desktop phone.
6. Select the Enable Mobile Connect check box to allow your remote
destination to ring simultaneously with your desktop phone.
7. Choose one of the following options in the Ring Schedule area:
–
All the time—Choose this option if you do not want to impose day
and time restrictions on ringing the remote destination.
–
As specified below—Choose this option and select from the
following items to set up a ring schedule based on day and time:
•
•
•
Select a check box for each day of the week you want to allow
calls to ring the remote destination.
For each day, select All Day or select the beginning and ending
times from the drop-down lists.
Select the time zone from the drop-down list box.
8. Choose one of the following ringing options:
–
–
Always ring this destination.
Ring this destination only if the caller is in the allowed access list that
you select.
–
Do not ring this destination if the caller is in the blocked access list
that you select.
Note
The ring schedule drop-down list boxes include only the access lists
that you have created.
9. Click Save.
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Using Cisco WebDialer
Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by
clicking items in a web browser. Your system administrator must configure this feature for you.
If you want to...
Then...
Use WebDialer with
your User Options
directory
1. Log in to your User Options web pages. See Accessing Your User Options
Web Pages, page 64.
2. Choose User Options > Directory and search for a coworker.
3. Click the number that you want to dial.
4. If this is your first time using WebDialer, set up preferences and click
Submit. (See the last row in this table for details.)
5. If the Make Call page appears, click Dial. (See the last row in this table
to learn how to suppress this page in the future, if desired.)
The call is now placed on your phone.
6. To end a call, click Hangup or hang up from your phone.
Use WebDialer with
another online
1. Log in to a WebDialer-enabled corporate directory and search for
coworkers.
corporate directory
(not your User
Options directory)
2. Click the number that you want to dial.
3. When prompted, enter your user ID and password.
4. If this is your first time using WebDialer, set up preferences and click
Submit. (See the last row in this table for details.)
5. If the Make Call page appears, click Dial. (See the last row in this table
to learn how to suppress this page in the future, if desired.)
The call is now placed on your phone.
6. To end a call, click Hangup or hang up from your phone.
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If you want to...
Then...
Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.
Set up, view, or
change WebDialer
preferences
Access the Preferences page.
The Preferences page appears the first time that you use WebDialer (after you
click the number that you want to dial.)
To return to Preferences in the future, click the preferences icon from the
Make Call or Hang Up page.
The Preferences page contains the following options:
•
Preferred language—Determines the language used for WebDialer
settings and prompts.
•
Use permanent device—Identifies the Cisco Unified IP Phone and
directory number (line) that you will use to place WebDialer calls. If you
have one phone with a single line, the appropriate phone and line are
automatically selected. Otherwise, choose a phone and/or line. Phones
are specified by host name. (To display the host name on your phone,
choose
> Network Configuration > Host Name.)
•
•
Use Extension Mobility—If selected, prompts WebDialer to use the
Cisco Unified IP Phone that is associated with your Extension Mobility
profile (if available).
Do not display call confirmation—If selected, prompts WebDialer to
suppress the Make Call page. This page appears by default after you click
a phone number in a WebDialer-enabled online directory.
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Understanding Additional Configuration Options
Your system administrator can configure your phone to use specific button and softkey templates
along with special services and features, if appropriate. This table provides an overview of some
configuration options that you might want to discuss with your phone system administrator based on
your calling needs or work environment.
Note
You can locate Phone Guides and other documents listed in this table on the web:
If you...
Then...
For more information...
Need to handle more
calls on your phone line configure your line to support more
calls.
Ask your system administrator to
Talk to your system administrator
or phone support team.
Need more than one
phone line
Ask your system administrator to
configure one or more additional
directory numbers for you.
Talk to your system administrator
or phone support team.
Need more speed-dial
buttons
First make sure that you are using all See:
of your currently available speed-dial
buttons.
•
Speed Dialing, page 39
•
Cisco Unified IP Phone
Expansion Module 7914
Phone Guide
If you need additional speed-dial
buttons, try using Abbreviated Dialing
or subscribing to the Fast Dial service.
•
Cisco Unified IP Phone
Expansion Module 7915
Phone Guide
Another option is to attach a
Cisco Unified IP Phone Expansion
Module to your Cisco Unified IP
Phone 7965G.
•
Cisco Unified IP Phone
Expansion Module 7916
Phone Guide
Note The Cisco Unified IP Phone
7945G does not support the
Cisco Unified IP Phone
Expansion Module.
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If you...
Then...
For more information...
Work with (or work as) Consider using:
an administrative
See:
•
Cisco Unified Communications
•
•
Using a Shared Line, page 42
assistant
Manager Assistant
Cisco Unified
•
A shared line
Want to use one
extension for several
phones
to use one extension for your desk
phone and lab phone, for example.
Share phones or office Consider using:
space with coworkers
Ask your system administrator
about these features and see the:
•
Call Park to store and retrieve
calls without using the transfer
feature.
•
Advanced Call Handling,
page 39.
•
•
•
Call Pickup to answer calls ringing
on another phone.
•
•
Using a Shared Line, page 42.
Using Cisco Extension
A shared line to view or join
coworkers’ calls.
Cisco Extension Mobility to apply
your phone number and user
profile to a shared
Cisco Unified IP Phone.
Answer calls frequently Ask your system administrator to set See Using AutoAnswer with a
or handle calls on
someone’s behalf
up the AutoAnswer feature for your
phone.
Headset or Speakerphone,
page 54.
Need to make video
calls (SCCP phones
only)
Consider using Cisco Unified Video
Advantage, which enables you to make administrator for additional
video calls using your Cisco Unified
IP Phone, your personal computer,
and an external video camera.
Contact your system
assistance and see the
Cisco Unified Video Advantage
Quick Start Guide and User
Guide.
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If you...
Then...
For more information...
Determine the state of a Ask your administrator to set up the
State, page 45.
phone line associated
with a speed-dial
button, call log, or
directory listing on
your phone
Busy Lamp Field (BLF) feature for
your phone.
Want to temporarily
apply your phone
number and settings to
a shared
Ask your system administrator about See Using Cisco Extension
the Cisco Extension Mobility Service. Mobility, page 49.
Cisco Unified IP Phone
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Troubleshooting Your Phone
This section provides troubleshooting information for your Cisco Unified IP Phone.
General Troubleshooting
This section provides information to help you troubleshoot general problems with your phone. For
more information, see your system administrator.
Symptom
Explanation
You cannot hear a dial One or more of the following factors might apply:
tone or complete a call
•
•
You must log into the Extension Mobility service.
You must enter a client matter code (CMC) or forced authorization
•
some features during certain hours of the day.
The Settings button is
unresponsive
Your system administrator might have disabled
on your phone.
The phone screen
appears blank
The phone screen has gone into sleep mode to save power after a period of
inactivity. Wake the phone screen by lifting the handset, or by pressing any
button, such as
Screen, page 16.
. See Cleaning and Maintaining the Phone
The phone screen does You might have disabled phone screen illumination on your phone.
not illuminate under
any circumstances
Contact your system administrator to determine if this feature is available
to you.
The softkey that you
want to use does not
appear
One or more of the following factors might apply:
•
•
You must press more to reveal additional softkeys.
You must change the line state (for example, go off-hook or have a
connected call).
•
Your phone is not configured to support the feature associated with
that softkey.
Barge fails and results You cannot barge an encrypted call if the phone you are using is not
in a fast busy tone
configured for encryption. When your barge attempt fails for this reason,
your phone plays a fast busy tone.
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Symptom
Explanation
You are disconnected
from a call that you
joined using Barge
You will be disconnected from a call that you have joined using Barge if
the call is put on hold, transferred, or turned into a conference call.
CallBack fails
The other party might have call forwarding enabled.
The phone shows an
error message when
you attempt to set up
Call Forward All
Your phone may reject your attempt to set up Call Forward All directly on
the phone if the target number that you enter would create a Call Forward
All loop or would exceed the maximum number of links permitted in a Call
Forward All chain (also known as a maximum hop count). Ask your system
administrator for details.
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to...
Then...
Access network
Choose
> Network Configuration and select the network
configuration data
configuration item that you want to view.
Access status data
Choose
Choose
> Status and select the status item that you want to view.
Access phone model
information
> Model Information.
Access phone call and
voice quality
Choose
> Status > Call Statistics.
information
Using the Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to
submit information to your system administrator. Depending on configuration, use the QRT to:
•
•
Immediately report an audio problem on a current call.
Select a general problem from a list of categories and choose reason codes.
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Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranties and license
agreements applicable to Cisco software, is available on Cisco.com at the following URL:
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Index
A
Abbreviated Dialing 39, 68
access lists
creating 75
setting up 75
answering calls 23
erasing 57
ASCII label field support 69
audible message waiting indicator 63
audio, quality of 6
call overview mode 27
call park 41
authenticated calls 46
Auto Dial 21
call pickup 40
AutoAnswer 54
CallBack 22
caller ID 15
call-handling
B
advanced 39
barge
and privacy 44
and shared lines 42
using 43
answering 23
barging 43
blocking 31
BLF 45
compared to lines 13
conference features for 32
ending 25
Busy Lamp Field 45
button 38
buttons, identifying 8
forwarding 72
handling multiple 27
holding and resuming 25
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icons for 13
maximum per line 13
multiple parties on 32
multiple, switching between 27
muting 26
conference calls
Meet-Me 35, 36
parking 41
types of 32
placing 20, 21
prevent barging of 44
prioritizing 47
connected 14
reporting problems with 83
secure 46
corporate directory
storing and retrieving 41
transferring 28
using DND 31
viewing 15, 27
Cisco Extension Mobility 49
57, 58
Cisco Unified Communications Manager
dialing, options for 20, 21
Cisco Unified IP Phone
adjusting height of 6
connecting 4
documentation for 2
feature configuration for 18, 79
illustration of 8, 9, 10
corporate 59
personal 59, 60
using on phone 59
display button 11, 16
online help for 17
registering 6
securing handset rest 5
troubleshooting 82
Do Not Disturb 31
documentation, accessing 2
web-based services for 64
Cisco Unified IP Phone Expansion Module 79
Cisco Unified IP Phone Expansion Module
E
7914 42, 56, 79
Cisco Unified Video Advantage 80
EM 49
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encrypted calls 46
using 52
ending a call, options for 25
Extension Mobility 49
answering calls with 23
button for 12
F
FAC 22, 82
Fast Dials
using on phone 60
feature buttons
directories 11
help button 12, 28
help, using 17
display of 17
help 12
and switching calls 27
messages 11
services 12
settings 12
feature tabs 15
features, availability of 18, 79
footstand
hold reversion indicators, reverting calls 25
hookswitch clip, removing 5
adjusting 6
button for 11
I
Forced Authorization Code, see FAC
icons
for call states 13
G
for lines 13
idle 14
group call pickup 40
installing, Cisco Unified IP Phone 4
intercom calls 37
intercom line 14, 38
international call logging 21, 58, 62
H
handset
light strip 13
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K
MLPP, using 47
keypad 12
L
configuring 49
language (locale) settings 72
line buttons 11
enabling 76
lines
and call forwarding 72
and call states 13
and using BLF 45
buttons for 11
description of 13
icons for 13
mobile voice access
ring patterns for 72
ring tones for 55
shared 42
multiparty calls
switching between 27
text label for 72
identifying in call logs 57, 58
viewing details of 57, 58
viewing 15
logging out of hunt groups 42
mute, using 26
M
N
MCID 47
network configuration data, locating 82
Meet-Me conferences 35, 36
menus, using 17
O
messages
indicator for 55, 63
listening to 63
one-way 14
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on-hook dialing 21
online help, using 17
labels for 15
P
PAB
using from web page 65
using on phone 60
password, changing 72
Personal Address Book, see PAB
Personal Directory
using from web page 65
using on phone 60
phone lines
redial 20
creating 76
buttons for 11
ring schedule 76
description of 13
viewing 15
phone screen
adjusting contrast 56
changing language 56
phone services
configuring 65
see also User Options web pages
phone tab 15
customizing 55
indicator for 13
PIN, changing 72
placing calls, options for 20, 21
pre-dial 21
volume for 55
S
prioritizing calls 47
privacy
safety, warnings 2
screen
and shared lines 42
using 44
cleaning 16
features of 15
illumination setting 56
programmable buttons
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sleep mode 16
secure calls 46
secure conferences 36
security, for calls 46
Select button 12
services button 12
services, subscribing to 70
settings button 12
settings, customizing 55
shared lines
TABSynch 68
and remote-in-use icon 42
description of 42
with barge 43
options for 28
with privacy 44
troubleshooting
softkey buttons
general 82
description of 12
labels for 15
two-way 14
speakerphone
U
answering calls with 23
button for 12
User Options web pages
hanging up with 25
placing calls with 20
using 52
accessing 64
speed dial
buttons for 11
configuring 39, 68
description of 39
labels 15, 68
V
voice message indicator
changing setting for 72
description of 63
using 21
using BLF with 39
status data, locating 82
status line, viewing 15
voice message service 63
volume
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for phone ringer 55
volume button 12
W
warnings, safety 2
web-based services
configuring 64
see also User Options web pages
WebDialer 77
whisper 14
wideband
headset 53
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