Cisco Systems Cordless Telephone 7931G User Manual

Cisco Unified IP Phone 7931G  
Phone Guide for  
Cisco Unified Communications  
Manager 7.0  
(SCCP and SIP)  
Americas Headquarters  
Cisco Systems, Inc.  
170 West Tasman Drive  
San Jose, CA 95134-1706  
USA  
Tel: 408 526-4000  
800 553-NETS (6387)  
Fax: 408 527-0883  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Common Phone Tasks  
Softkey Definitions  
View online help  
on phone  
Press  
(
) >  
.
AbbrDial Dial using a speed dial index  
number  
Place a call  
Press  
number.  
and enter a  
.
Answer  
Back  
Answer a call  
Return to the previous Help topic  
QUICK REFERENCE  
Redial a number  
Press  
CallBack Receive notification when a busy  
extension becomes available  
Use a headset  
Press  
Press  
(
).  
Cancel  
Cancel an action or exit a screen  
without applying changes  
Mute your phone  
.
Hold a call  
Press  
Press  
.
Clear  
Delete records or settings  
Close the current window  
Create a conference call  
View conference participants  
Close  
Resume a call  
(flashing).  
Confrn  
ConfList  
Delete  
Transfer a call to  
new number  
Press  
Press  
Press  
Press  
.
Remove characters to the right of  
the cursor when using EditDial  
Place an intercom  
call  
(
).  
).  
).  
Cisco Unified IP Phone  
7931G for Cisco Unified  
Communications  
Manager 7.0  
Details  
Open the Details record for a  
multiparty call in the Missed Calls  
and Received Calls logs  
Speed dial a  
number  
(
(
Dial  
Dial a phone number  
Initiate a  
conference call  
(SCCP and SIP)  
iDivert  
Divert or redirect a call to a voice  
message system  
DND  
Turn on/off Do Not Disturb  
Edit a number in a call log  
Softkey Definitions  
Phone Screen Icons  
Button Icons  
EditDial  
EndCall  
Disconnect the current call or the  
current intercom call  
Common Phone Tasks  
Erase  
Exit  
Reset settings to their defaults  
Return to the previous screen  
CFwdALL Setup/cancel call forwarding  
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are  
registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates  
in the United States and certain other countries. All other trademarks  
mentioned in this document or Website are the property of their respective  
owners. The use of the word partner does not imply a partnership relationship  
between Cisco and any other company. (0705R)  
GPickUp  
Answer a call that is ringing in  
another group or on another line  
© 2008 Cisco Systems, Inc. All rights reserved.  
OL-15791-01  
Links  
Main  
View related Help topics  
Display the Help main menu  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
MeetMe  
more  
Host a Meet-Me conference call  
Display additional softkeys  
Make a new call  
Feature disabled  
Speed dial button  
Phone Screen Icons  
Call State  
NewCall  
Audio or Video Mode  
On-hook line  
Off-hook line  
Connected call  
OPickUp Answer a call that is ringing in an  
Handset in use  
Speakerphone in use  
Headset in use  
Video  
associated group  
Park  
Store a call using Call Park  
Call Forwarding enabled  
PickUp  
Answer a call that is ringing on  
another phone in your group  
Ringing call, or a BLF-  
monitored line is ringing (BLF  
Pickup)  
Redial  
Redial the most recently dialed  
number  
Call on hold  
Remove  
Resume  
RmLstC  
Remove a conference participant  
Resume a call on hold  
Button Icons  
Hold Reversion  
Remote-in-use  
Authenticated call  
Encrypted call  
Redial  
Drop the last party added to a  
conference call  
Transfer  
Save  
Save the chosen settings  
Search for a directory listing  
Select a menu item or call  
Transfer a call  
Hold  
Search  
Select  
Idle intercom line  
Navigation and Select  
One-way intercom call  
Transfer  
Update  
Two-way intercom call  
Refresh content  
Feature Access  
VidMode Choose a video display mode  
Speaker  
Mute  
Application menu  
<<  
>>  
Delete entered characters  
Settings menu  
Move through entered characters  
Directories menu  
Messages menu  
Services menu  
Headset button  
Conference button  
Other call features  
Mobility  
Feature enabled  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Contents  
Getting Started  
9
Using this Guide  
Finding Additional Information  
9
Safety and Performance Information 10  
Cisco Product Security Overview 11  
Understanding Line and Call Icons 20  
Understanding Feature Availability 23  
Basic Call Handling 25  
Placing a Call—Additional Options 26  
Answering a Call 28  
Ending a Call 30  
Using Hold and Resume 30  
Using Mute 31  
Switching Between Multiple Calls 31  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
5
Download from Www.Somanuals.com. All Manuals Search And Download.  
Transferring Calls 32  
Forwarding Calls to Another Number 33  
Using Do Not Disturb 35  
Making Conference Calls 36  
Speed Dialing 41  
Using BLF to Determine a Line State 46  
Prioritizing Critical Calls 48  
Using a Handset, Headset, and Speakerphone 52  
Using a Headset 52  
Using a Speakerphone 53  
Using AutoAnswer with a Headset or Speakerphone 54  
Changing Phone Settings 55  
Customizing Rings and Message Indicators 55  
6
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Accessing Voice Messages 63  
Configuring Features and Services on the Web 65  
Setting Up Phone Services on the Web 69  
Using Cisco WebDialer 77  
Understanding Additional Configuration Options 79  
Troubleshooting Your Phone 81  
General Troubleshooting 81  
Viewing Phone Administration Data 82  
Cisco One-Year Limited Hardware Warranty Terms 83  
Index 85  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
7
Download from Www.Somanuals.com. All Manuals Search And Download.  
8
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Getting Started  
Using this Guide  
This guide provides you with an overview of the features available on your phone. You can read it  
completely for a solid understanding of your phone’s capabilities or refer to the table below for  
pointers to commonly used sections.  
If you want to...  
Then  
Explore your phone on your own  
Press  
(
) >  
on the phone when you need assistance.  
Review important safety information See Safety and Performance Information, page 10.  
Connect your phone  
See Connecting Your Phone, page 12.  
Use your phone after it is installed  
See An Overview of Your Phone, page 15.  
Learn about the buttons and softkeys See Understanding Buttons and Hardware, page 15.  
Make calls  
See Placing a Call—Basic Options, page 25.  
See Using Hold and Resume, page 30.  
Put calls on hold  
Mute calls  
See Using Mute, page 31.  
Transfer calls  
See Transferring Calls, page 32.  
Make conference calls  
Set up speed dialing  
See Making Conference Calls, page 36.  
See Speed Dialing, page 41.  
Share a phone number  
User your phone as a speakerphone  
Change the ring or call volume  
View your missed calls  
Listen to your voice messages  
See softkey and icon definitions  
See Picking Up a Redirected Call on Your Phone, page 42.  
See Using a Handset, Headset, and Speakerphone, page 52.  
See Customizing Rings and Message Indicators, page 55.  
See Using Call Logs, page 57.  
See Accessing Voice Messages, page 63.  
Refer to the Quick Reference Card in the front of this guide.  
Finding Additional Information  
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at  
this URL:  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
9
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
You can access the Cisco website at this URL:  
International Cisco websites can be accessed from this URL:  
You can access the most current Licensing Information at this URL:  
l
Safety and Performance Information  
Refer to these sections for information about the impact of power outages and other devices on your  
Cisco Unified IP Phone.  
Power Outage  
Your accessibility to emergency service through the phone is dependent on the phone being powered.  
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not  
function until power is restored. In the case of a power failure or disruption, you may need to reset or  
reconfigure equipment before using the Service or Emergency Calling Service dialing.  
Using External Devices  
The following information applies when you use external devices with the Cisco Unified IP Phone:  
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against  
unwanted radio frequency (RF) and audio frequency (AF) signals.  
Depending on the quality of these devices and their proximity to other devices such as mobile phones  
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take  
one or more of the following actions:  
Move the external device away from the source of the RF or AF signals.  
Route the external device cables away from the source of the RF or AF signals.  
Use shielded cables for the external device, or use cables with a better shield and connector.  
Shorten the length of the external device cable.  
Apply ferrites or other such devices on the cables for the external device.  
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality  
of external devices, cables, and connectors. The system will perform adequately when suitable devices  
are attached using good quality cables and connectors.  
10  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Getting Started  
Caution  
In European Union countries, use only external speakers, microphones, and headsets that  
are fully compliant with the EMC Directive [89/336/EC].  
Cisco Product Security Overview  
This product contains cryptographic features and is subject to United States and local country laws  
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply  
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors  
and users are responsible for compliance with U.S. and local country laws. By using this product you  
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local  
laws, return this product immediately.  
Further information regarding U.S. export regulations may be found at  
Accessibility Features  
A list of accessibility features is available upon request. You can find more information about Cisco  
accessibility features at this URL:  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
11  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Connecting Your Phone  
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP  
telephony network. If that is not the case, refer to the graphic and table below to connect your phone.  
0 SW  
10/100
DC48V  
1
5
4
2
3
DC Adaptor port (DC48V) (optional)  
Network port (10/100 SW)  
Access port (10/100 PC)  
Headset port  
1
2
3
4
5
Handset port  
12  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Connecting Your Phone  
Adjusting the Handset Rest  
When you connect your phone, you might want to adjust the handset rest to ensure that the receiver  
will not slip out of the cradle. See the table below for instructions.  
1
2
3
Set the handset aside and pull the square plastic tab from the handset rest.  
Rotate the tab 180 degrees.  
1
2
3
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.  
Return the handset to the handset rest.  
Registering with TAPS  
After your phone is connected to the network, your system administrator might ask you to  
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used  
either for a new phone or to replace an existing phone.  
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system  
administrator, and follow the voice prompts. You might need to enter your entire extension, including  
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.  
Headset Support  
Although Cisco Systems performs limited internal testing of third-party headsets for use with the  
Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.  
Cisco recommends the use of good quality external devices, for example headsets that are screened  
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of  
these devices and their proximity to other devices such as mobile phones and two-way radios, some  
audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party  
or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be  
caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors.  
See Using External Devices, page 10 for more information.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
13  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Note  
In some cases, hum may be reduced or eliminated by using a local power cube or power  
injector.  
These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are  
deployed means that there is not a single headset solution that is optimal for all environments.  
Cisco recommends that customers test headsets in their intended environment to determine  
performance before making a purchasing decision and deploying en masse.  
Audio Quality Subjective to the User  
Beyond the physical, mechanical and technical performance, the audio portion of a headset must  
sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot  
guarantee the performance of any headsets However, a variety of headsets from leading headset  
manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer’s  
sites for details.  
1. Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution  
Category drop-down list box displays.  
2. Choose IP Phone Headsets to see a list of Technology Development Program partners.  
If you want to search for a particular Technology Development Program partner, enter the partner’s  
name in the Enter Company Name box.  
14  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
An Overview of Your Phone  
An Overview of Your Phone  
The Cisco Unified IP Phone 7931G is a full-feature telephone that provide voice communication over  
the same data network that your personal computer uses, allowing you to place and receive phone  
calls, put calls on hold, transfer calls, make conference calls, and so on.  
The Cisco Unified IP Phone 7931G is designed to meet the communication needs with moderate  
telephone traffic and specific call requirements. It provides you with dedicated hold, redial, and  
transfer keys to facilitate call handling. In addition to basic call-handling features, your Cisco Unified  
IP Phone provides enhanced productivity features that extend your call-handling capabilities:  
Access to network data, XML applications, and web-based services.  
Online customizing of phone features and services from your Cisco Unified CM User Options web  
pages.  
A comprehensive online help system that displays information on the phone screen.  
Understanding Buttons and Hardware  
You can use the graphic below to identify buttons and hardware on your phone.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
15  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
.
16  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
see...  
Item  
Programmable Depending on configuration, programmable buttons  
buttons (or line keys) provide access to:  
Description  
Phone Screen  
1
Features, page 21  
Phone lines and intercom lines (line buttons)  
Speed-dial numbers (speed-dial buttons,  
including the BLF speed-dial feature)  
Speed Dialing,  
page 41  
Web-based services (for example, a Personal  
Address Book button)  
Line, page 44  
Call features (for example, Privacy, Conference)  
Local features (for example, Application menu,  
Headset, Settings)  
Determine a Line  
State, page 46  
Buttons illuminate to indicate status:  
Green, steady—Active call or two-way  
Placing or  
Receiving Intercom  
Calls, page 39  
intercom call  
Green, flashing—Held call  
Using Hold and  
Resume, page 30  
Amber, steady—Privacy in use, one-way  
intercom call, DND, logged into Hunt  
Group, headset or other local feature  
enabled  
Amber, flashing—Incoming call or  
reverting call  
Red, steady—Remote line in use (shared  
line, BLF status, or active Mobile Connect  
call)  
Red, flashing—Remote call on hold  
Line keys are numbered 24-1 in descending order,  
alternating from left to right.  
24  
23  
22  
21  
4
3
2
1
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
17  
Download from Www.Somanuals.com. All Manuals Search And Download.  
For more information,  
see...  
Item  
Description  
Paper label  
Allows you to identify each button with line or feature Understanding Line  
2
3
information.  
Softkey  
buttons  
Each activates a softkey option (displayed on your  
phone screen).  
Screen Features,  
page 21  
Hold button  
Places calls on hold.  
Using Hold and  
Resume, page 30  
4
5
Transfer  
button  
Connects a call to another number.  
Transferring Calls,  
page 32  
Redial button Connects to the last dialed number.  
Placing a Call—Basic  
Options, page 25  
6
Keypad  
Allows you to dial phone numbers, enter letters, and Basic Call Handling,  
7
8
choose menu items.  
page 25  
Mute button  
Toggles the microphone on or off. When the  
microphone is muted, the button is lit.  
Using Mute, page 31  
Volume  
button  
Controls the handset, headset, and speakerphone  
volume (off-hook) and the ringer volume (on-hook). Headset, and  
Using a Handset,  
9
Speaker  
button  
Toggles the speakerphone on or off. When the  
speakerphone is on, the button is lit.  
Using a Handset,  
Headset, and  
10  
Speakerphone, page 52  
Handset  
Handset  
Functions like a traditional handset.  
Using a Handset,  
Speakerphone, page 52  
11  
12  
13  
Indicates an incoming call or new voice message.  
Accessing Voice  
Messages, page 63  
indicator light Flashes for an incoming call and remains on when  
there is a message waiting.  
Phone screen  
Displays information such as line/call status, phone  
number, and soft key tabs.  
Understanding Phone  
Screen Features,  
page 21  
18  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
An Overview of Your Phone  
see...  
Item  
Description  
Cisco Unified Shows the Cisco Unified IP Phone model number.  
IP Phone  
model  
14  
15  
4-way  
Navigation button  
Understanding Phone  
Screen Features,  
page 21  
navigation  
pad and Select  
button  
Scroll up and down to see menus and highlight  
items  
Scroll left to open the Details view and see  
directory numbers and features assigned to each  
line button (when on call screen)  
(center)  
Scroll right to close the Details view  
Select button—scroll to select a line using the  
Navigation button, then:  
Understanding Phone  
Screen Features,  
page 21  
If the button is mapped to a directory number,  
and:  
The line is idle, press  
call.  
to initiate a new  
There is an on-hold call on the line, press  
to resume the call.  
There is an active call on the line, the Select  
button has no effect.  
If the button is mapped to a feature, press  
access the feature.  
Understanding Lines and Calls  
To avoid confusion about lines and calls, refer to these descriptions:  
Lines—There are 24 programmable buttons (see Understanding Buttons and Hardware, page 15).  
Typically, your system administrator assigns some of these lines (up to 24) to be used as lines for  
making and receiving calls. Each corresponds to a directory number or intercom number that  
Some of your lines might share the same directory number, and others might have unique directory  
numbers. To see your phone lines, use the Navigation button to scroll through the list of  
programmable button display (see Understanding Phone Screen Features, page 21).  
Buttons configured as lines display their assigned directory number and associated button number.  
For example, if you have directory number “3105” assigned to button 1, the line appears as  
3105:01 on the phone screen. Each line also has an associated icon to help you identify its purpose  
(see Understanding Line and Call Icons, page 20).  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
19  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Calls—Each line can support a single call. If multiple lines share a directory number, each line can  
still support one call each.  
Understanding Line and Call Icons  
Your phone displays icons to help you determine the line and call state and feature accessibility on  
each line.  
Icon  
Line or call state  
Description  
Call State  
On-hook line  
Off-hook line  
Connected call  
No call activity on this line.  
You are dialing a number or an outgoing call is ringing.  
You are connected to the other party.  
Call Forwarding  
enabled  
Call forwarding is enabled on this line.  
Ringing call  
is ringing (BLF Pickup). See Using BLF to Determine a Line  
State, page 46.  
Call on hold  
You have put the call on hold. See Using Hold and Resume,  
page 30.  
Remote-in-use  
Another phone that shares your line has a connected call. See  
Authenticated call  
Encrypted call  
See Making and Receiving Secure Calls, page 46.  
See Making and Receiving Secure Calls, page 46.  
Idle Intercom line  
The intercom line is not in use. See Placing or Receiving  
Intercom Calls, page 39.  
One-way intercom  
Two-way intercom  
The intercom line is sending or receiving one-way audio. See  
Placing or Receiving Intercom Calls, page 39.  
The recipient pressed the intercom line to activate two-way  
audio with the caller. See Placing or Receiving Intercom Calls,  
page 39.  
Feature Access  
Application menu  
The Application menu is assigned to this line key. See Accessing  
the Application Menu, page 23.  
20  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
             
An Overview of Your Phone  
Icon  
Line or call state  
Description  
Settings menu  
Phone Settings, page 55.  
Directories menu  
Messages menu  
Services menu  
Logs and Directories, page 57.  
The Messages menu is assigned to this line key. See Accessing  
Voice Messages, page 63.  
The Services menu is assigned to this line key. See Setting Up  
Phone Services on the Web, page 69.  
Headset button  
Conference button  
Using a Handset, Headset, and Speakerphone, page 52.  
Conference is assigned to this line key. See Making Conference  
Calls, page 36.  
Mobility  
Mobility access is assigned to this line key. See Managing  
Business Calls Using a Single Phone Number, page 50.  
Feature enabled  
A call feature assigned to this line key is enabled. Refer to the  
text description next to this icon to verify the feature.  
Speed dial or BLF  
speed dial button  
A speed dial button is assigned to this line key. See Speed  
Dialing, page 41, Setting Up Phone Services on the Web,  
page 69, and Using BLF to Determine a Line State, page 46.  
Tip  
To help you remember the line key assignments, your system administrator might provide you with a  
pre-printed paper label. If not, remove the blank one and make your own labels.  
Understanding Phone Screen Features  
This is what your phone screen might look like when idle. This view is called “Overview.”  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
21  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
1
2
3
4
5
Date and time Displays the current date and time.  
display  
1
Primaryphone Displays the phone number (directory number) for your primary phone line.  
line  
2
3
Programmable Programmable buttons  
can serve as phone line buttons, intercom line  
button  
indicators  
buttons, speed-dial buttons, phone service buttons, call feature buttons, or local  
feature buttons.  
Icons and text descriptions indicate how these buttons are configured. For an  
icon reference, see Understanding Line and Call Icons, page 20.  
Softkey labels Each displays a softkey function.  
Status line Displays audio mode icons, status information, and prompts.  
4
5
This is what your phone screen might look like when connected to a call. This view is called “Details.”  
1
2
Overview  
Displays line number and icon state for all lines.  
1
2
Details View  
Displays details about the assigned call and local features for the selected line  
key. In this example, information about the connected call displays, such as  
directory number, time connected, and call status display. Use the Navigation  
button to scroll and view details about other lines. Call and local features  
display label names and icons in their Details view (see Understanding Line and  
Call Icons, page 20).  
22  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
An Overview of Your Phone  
Accessing the Application Menu  
Use the Applications menu to access local phone features.  
If you want to...  
Then...  
Access the Application  
menu  
Press  
>
to display a list of Applications: Messages,  
Directory, Settings, Services, and Help. (Typically, the  
Application menu is assigned to  
of the left column.)  
button 24, located at the top  
Scroll through a list or  
menu  
Use the Navigation button.  
Select a menu item  
Use the Navigation button to scroll and highlight a menu item,  
then press  
or Select. You can also press the number on the  
keypad that corresponds to the number for the menu item.  
Go back one level in a menu Press Exit. (If you press Exit from the top-level of a menu, the  
menu will close.)  
Close a menu (and return to Press Exit one or more times until the menu closes.  
Exit the Applications menu Press  
or Exit.  
Tip  
Some Application menu items (Settings, Directories, Services, Messages) can also be assigned to their  
own button. Use the Navigation button to scroll through the Overview and refer to Understanding  
Line and Call Icons, page 20 to identify these lines.  
Accessing the Help System on Your Phone  
Your phone provides a comprehensive online help system. To view the phone help, press  
>
>
Help. (Typically, the Application menu is assigned to  
button 24, located at the top of the left  
column.)  
Understanding Feature Availability  
Depending on your phone system configuration, features included in this Phone Guide might not be  
available to you or might work differently on your phone. Contact your support desk or system  
administrator for information about feature operation or availability.  
You can access features using softkeys or pressing a line key. You can configure some of these features,  
but your system administrator controls most of them.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
23  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Here are some details about using softkeys and line buttons to access features:  
Feature  
Softkey  
Line Button Label and Icon  
CallBack  
CallBack  
CallBack  
Call Forward  
Call Park  
CFwdALL Forward All  
Park  
Park  
Call PickUp  
Conference  
PickUp  
Confrn  
ConfList  
DND  
PickUp  
Conference  
Conference List  
Do Not Disturb  
End Call  
Conference List  
Do Not Disturb  
End Call  
EndCall  
GPickUp  
Hold  
Group PickUp  
Hold  
Group PickUp  
button  
Hunt Group  
Malicious Call Identification  
Meet Me Conferencing  
Mobility  
HLog  
Hunt Group  
Malicious Call ID  
MeetMe  
MCID  
MeetMe  
Mobility  
Mobility  
New Call  
New Call New Call  
Other PickUp  
Redial  
OPickUp  
Redial  
Other PickUp  
button  
Remove Last Conference Participant RmLstC  
Remove Last Participant  
button  
Transfer  
Transfer  
Video Mode  
VidMode Video  
Understanding SIP vs. SCCP  
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation  
Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this  
configuration.  
Phone features can vary depending on the protocol. This Phone Guide indicates which features are  
protocol-specific. To learn which protocol your phone is using, you can ask your system administrator.  
24  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Basic Call Handling  
Basic Call Handling  
You can perform basic call-handling tasks using a range of features and services. Feature availability  
can vary; see your system administrator for more information.  
Placing a Call—Basic Options  
Here are some easy ways to place a call on your Cisco Unified IP Phone.  
If you want to...  
Then...  
see...  
Place a call using the handset Pick up the handset and enter a number. Using a Handset,  
Place a call using the  
speakerphone  
Press  
and enter a number.  
Using a Handset,  
Speakerphone, page 52  
Place a call using a headset  
Press  
(
) and enter a number.  
Using a Handset,  
Headset, and  
Speakerphone, page 52  
(Typically, button 23 is assigned to the  
headset.)  
Redial a number  
Press  
to dial the last number.  
Placing a Call—Basic  
Options, page 25  
Dial from a call log  
1. Press  
(
) > Directories.  
Using Call Logs, page 57  
2. Choose Missed Calls, Received  
Calls, or Placed Calls.  
3. Press Dial.  
Tips  
You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go  
off-hook by lifting the handset, pressing Dial, or pressing ) or  
(
.
When you pre-dial, your phone tries to anticipate the number you are dialing by displaying  
matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a  
number displayed with Auto Dial, scroll to it and go off-hook or press the Select button.  
If you make a mistake while dialing, press << to erase digits.  
If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system  
administrator for more information.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
25  
Download from Www.Somanuals.com. All Manuals Search And Download.  
                   
Your phone might be set up for international call logging, which is indicated by a “+” symbol on  
the call logs, redial, or call directory entries. See your system administrator for more information.  
Placing a Call—Additional Options  
You can place calls using special features and services that might be available on your phone. See your  
system administrator for more information about these additional options.  
For more information,  
see...  
If you want to...  
Then...  
Place a call while another call 1. Press  
is active (using a different  
line)  
for a new line. The first call Using Hold and Resume,  
is automatically placed on hold.  
page 30  
2. Enter a number.  
Do one of the following:  
Speed dial a number  
Speed Dialing, page 41  
Press  
(
).  
Use the Abbreviated Dial feature.  
Use the Fast Dial feature.  
Dial from a corporate  
1. Press  
(
) > Directories >  
Using Call Logs, page 57  
directory on your phone  
Corporate Directory (name can  
vary).  
2. Enter a name and press Search.  
3. Highlight a listing and go off-hook.  
Use Cisco CallBack to receive 1. Press CallBack while listening to the Your system  
notification when a busy or  
busy tone or ring sound.  
administrator  
ringing extension is available  
2. Hang up. Your phone alerts you  
when the line is free.  
3. Place the call again.  
See if a line associated with a Look for Busy Line Feature indicators.  
speed-dial is busy before  
Using BLF to Determine a  
Line State, page 46  
placing a call to that line  
Make a priority (precedence) Enter the MLPP access number, then  
Prioritizing Critical Calls,  
page 48  
call  
enter a phone number.  
Dial from a Personal Address 1. Press  
(
) > Directories >  
Using Personal Directory  
on Your Phone, page 60  
Book (PAB) entry  
Personal Directory to log in.  
2. Choose Personal Address Book and  
search for a listing.  
26  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
           
Basic Call Handling  
see...  
If you want to...  
Then...  
Place a call using a billing or  
tracking code  
1. Dial a number.  
Your system  
administrator  
2. After the tone, enter a client matter  
code (CMC) or a forced  
authorization code (FAC).  
Place a call using your  
Log in to the Extension Mobility service Using Cisco Extension  
Extension Mobility profile  
on a phone.  
Mobility, page 49  
Make a call from a mobile  
phone using Mobile Voice  
Access  
1. Obtain your Mobile Voice Access  
Managing Business Calls  
number and End user PIN from your Using a Single Phone  
system administrator.  
Number, page 50  
2. Dial your assigned Mobile Voice  
access number.  
3. Enter your mobile phone number (if  
requested) and PIN.  
4. Press 1 to make a call to an  
enterprise IP phone.  
5. Dial a desktop phone number other  
than your desktop phone number.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
27  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
For more information,  
see...  
If you want to...  
Then...  
Note Before using this option, your  
system administrator must  
Place a call using Fast Dial  
Configuring Fast Dials on  
the Web, page 66  
configure this feature and assign a  
service URL to the line button.  
Contact your system administrator  
for more information.  
Using Your Personal  
Web, page 65  
1. Press the Fast Dial line button.  
2. Scroll to or press the index number  
to find the entry.  
3. Press Dial.  
Note Before using this option, your  
system administrator must  
Place a call using your PAB  
Configuring Fast Dials on  
the Web, page 66  
configure this feature and assign a  
service URL to the line button.  
Contact your system administrator  
for more information.  
Using Your Personal  
Address Book on the  
Web, page 65  
1. Press the PAB line button.  
2. Access the contact and select the  
number.  
3. Press Dial.  
Answering a Call  
You can answer a call by lifting the handset, or you can use other options if they are available on your  
phone.  
If you want to...  
Then...  
For more information, see...  
Answer with a headset  
Press  
(
), if unlit. Or, if  
(
)
Using a Handset, Headset,  
and Speakerphone, page 52  
is lit, press Answer or  
(flashing).  
Answer with the  
speakerphone  
Press , Answer, or  
(flashing).  
Using a Handset, Headset,  
and Speakerphone, page 52  
Switch from a connected Press Answer or, if the call is ringing on Using Hold and Resume,  
call to answer a new call a different line, press  
(flashing).  
page 30  
Answer using call waiting Press Answer.  
Using Hold and Resume,  
page 30  
28  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
           
If you want to...  
Then...  
Send a call to a voice  
message system  
Press iDivert.  
Message System, page 33  
Auto-connect calls  
Use AutoAnswer.  
Using AutoAnswer with a  
page 54  
Retrieve a parked call on Use Call Park or Directed Call Park.  
another phone  
Calls, page 43  
Use your phone to answer Use Call Pickup.  
a call ringing elsewhere  
Picking Up a Redirected Call  
on Your Phone, page 42  
Answer a priority call  
Hang up the current call and press  
Answer.  
Prioritizing Critical Calls,  
page 48  
Answer a call on your  
mobile phone or other  
remote destination  
Set up Mobile Connect and answer your Managing Business Calls  
phone.  
Using a Single Phone Number,  
page 50  
When you enable Mobile Connect:  
Your desktop and remote  
destinations receive calls  
simultaneously.  
When you answer the call on your  
desktop phone, the remote  
destinations stop ringing, are  
disconnected, and display a missed  
call message.  
When you answer the call on one  
remote destination, the other remote  
destinations stop ringing, are  
disconnected, and a missed call  
message is shown on the other  
remote destinations.  
Tip  
If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system  
administrator for more information.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
29  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Ending a Call  
To end a call, simply hang up. Here are some more details.  
If you want to...  
Then...  
Hang up while using the handset  
Hang up while using a headset  
Return the handset to its cradle. Or press EndCall.  
Press  
(
). Or, to keep headset mode active, press  
EndCall.  
Hang up while using the speakerphone Press  
or EndCall.  
Using Hold and Resume  
You can hold and resume calls. When you put a call on hold, the Hold icon  
appears next to the  
.
line display on the phone screen, and the corresponding line button flashes green  
If another user put a shared line on hold, its associated line button displays  
anyone else sharing that line) can resume the call.  
(flashing). You (and  
If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to  
ringing after a certain period of time. The “reverting” call remains on hold until you resume it or until  
Hold Reversion times out.  
Your phone indicates the presence of a reverting call by:  
Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).  
Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.  
Displaying the animated Hold Reversion icon  
next to the caller ID for the held call.  
Displaying a line button (flashing, depending on the line state).  
If you want to...  
Then...  
1. Make sure the appropriate call is highlighted.  
Put a call on hold  
2. Press  
.
Remove a call from  
hold on the current line  
Press  
(flashing),  
(flashing), or  
(flashing) for the held call, or  
Make sure the appropriate call is highlighted and do one of the  
following:  
Press Resume.  
Press  
.
Tips  
Engaging the Hold feature typically generates music or a beeping tone.  
30  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Basic Call Handling  
If you receive an alert for an incoming call and a reverting call at the same time, by default your  
phone will shift the focus of the phone screen to display the incoming call. Your system  
administrator can change this focus priority setting.  
If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on  
the other phones that share the line.  
Your system administrator determines the duration between Hold Reversion alerts.  
Using Mute  
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute  
with the handset, speakerphone, or a headset.  
If you want to...  
Then...  
Press  
Press  
Toggle microphone on  
Toggle microphone off  
.
.
Switching Between Multiple Calls  
You can switch between multiple calls on multiple lines.  
If you want to...  
Then...  
Switch to a held call on Press  
another line  
(flashing) for the line that you are switching to.  
Switch from a  
Press  
(flashing). Any active call is placed on hold and the selected call  
connected call to  
answer a ringing call  
is resumed.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
31  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
Switching an In-Progress Call to Another Phone  
You can switch in-progress calls between the desktop phone and your mobile phone or other remote  
destination.  
If you want to...  
Then...  
Switch an in-progress  
call on your desktop  
phone to a mobile  
phone  
1. Press the Mobility softkey and select Send call to mobile.  
2. Answer the in-progress call on your mobile phone.  
The desktop phone line button turns red  
and handset icons and  
the calling party number appear on the phone display. You cannot use  
same phone line for any other calls, but if your desk phone supports  
multiple lines, you can use another line to make or receive calls.  
Switch an in-progress  
call from a mobile  
phone to your desktop  
phone  
1. Hang up the call on your mobile phone to disconnect the mobile  
phone, but not the call.  
2. Press Resume on your desk phone within 4 seconds and start talking  
on the desk phone.  
Transferring Calls  
Transfer redirects a connected call. The target is the number to which you want to transfer the call  
When you transfer a call, your phone uses a new line to initiate the transfer.  
If you want to...  
Then...  
Transfer a call without  
talking to the transfer  
recipient  
1. From an active call, press  
2. Enter the target number.  
.
3. Press  
again to complete the transfer or EndCall to cancel.  
Note If your phone has on-hook transfer enabled, complete the transfer  
by hanging up.  
Talk to the transfer  
recipient before transferring  
a call (consult transfer)  
1. From an active call, press  
2. Enter the target number.  
.
3. Wait for the transfer recipient to answer.  
4. Press  
again to complete the transfer or EndCall to cancel.  
Note If your phone has on-hook transfer enabled, complete the transfer  
by hanging up.  
Redirect a call to a voice  
message system  
Press iDivert. For more information, see Sending a Call to a Voice  
Message System, page 33.  
32  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
Basic Call Handling  
Tips  
If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press  
and then hang up.  
If on-hook transfer is not enabled on your phone, hanging up without pressing  
again places  
the call on hold.  
You cannot use  
transferring it.  
to redirect a call on hold. Press Resume to remove the call from hold before  
Sending a Call to a Voice Message System  
You can use iDivert to send an active, ringing, or on-hold call to your voice message system.  
Depending on the type of call and your phone configuration, you can also use iDivert to send the call  
to another party's voice message system.  
If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either  
to your own voice message system or to the original called party’s voice message system. Your  
system administrator must make this option available to you.  
If the call was sent to you directly (not transferred or forwarded to you), or if your phone does  
not support the option described above, using iDivert redirects the call to your voice message  
system.  
If you want to...  
Then...  
Send an active, ringing, or on-hold call Press iDivert. One of two things occurs:  
to a voice message system  
The call is transferred to your voice message system.  
Your phone screen displays a menu that allows you to  
choose between your voice message system or the voice  
message system of the original called party. Choose an  
option to redirect the call.  
Tip  
If your phone displays a menu that disappears before you make your selection, you can press iDivert  
again to re-display the menu. You can also ask your system administrator to configure a longer time-out  
value.  
Forwarding Calls to Another Number  
You can use the call forwarding features to redirect incoming calls from your phone to another  
number.  
Your system administrator might allow you to choose from two types of call forwarding features:  
Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
33  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No  
Coverage)—Applies to certain calls that you receive, according to conditions.  
You can access Call Forward All on your phone or from your Cisco Unified CM User Options web  
pages; conditional call forwarding features are accessible only from your User Options web pages.  
Your system administrator determines which call forwarding features are available to you.  
If you want to...  
Then...  
Set up Call Forward All on  
your primary line  
Press CFwdALL and enter a target phone number.  
Note Your phone might have additional line keys assigned to the same  
directory number as your primary line. If so (and you want all  
calls to that directory number forwarded) you need to set call  
forwarding for each of these lines.  
Cancel Call Forward All on  
your primary line  
Press CFwdALL.  
Verify that Call Forward All is Look for:  
enabled on your primary line  
The call forward icon next to the primary phone number:  
,
which is always on line key 1.  
The call forward target number in the status line.  
Set up or cancel call  
1. Log in to your User Options web pages. (See Accessing Your  
forwarding remotely, or for a  
non-primary line  
User Options Web Pages, page 64.)  
2. Access your call forwarding settings. (See Controlling Line  
Settings on the Web, page 71.)  
Note When call forwarding is enabled for any line other than the  
primary line, your phone does not provide you with  
confirmation that calls are being forwarded. Instead, you must  
confirm your settings in the User Options web pages.  
Tips  
Enter the call forward target number exactly as you would dial it from your phone. For example,  
enter an access code or the area code, if necessary.  
You can forward your calls to a traditional analog phone or to another IP phone, although your  
system administrator might restrict the call forwarding feature to numbers within your company.  
Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not  
enabled, the call will ring as usual.  
Your system administrator can enable a call forward override feature that allows the person  
receiving your forwarded calls to reach you. With override enabled, a call placed from the target  
phone to your phone is not forwarded, but rings through.  
34  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Basic Call Handling  
Your phone may reject your attempt to set up Call Forward All directly on the phone if the target  
number that you enter would create a call forwarding loop or would exceed the maximum number  
of links permitted in a call forwarding chain.  
Using Do Not Disturb  
You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn  
off all audible and visual notifications of incoming calls. Your system administrator enables DND for  
your phone.  
When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does  
not hear a busy tone.  
DND interaction with other types of calls includes:  
DND does not affect intercom calls or non-intercom priority calls.  
If both DND and auto-answer are enabled, only intercom calls will be auto-answered.  
If you want to...  
Then...  
Turn on DND  
Press DND.  
“Do Not Disturb” displays on the phone, the DND lights  
(solid), and the ring tone is turned off.  
Turn off DND  
Press DND.  
Customize DND settings  
1. Log in to your User Options web pages. See Accessing Your  
User Options Web Pages, page 64.  
2. Choose User Options > Device.  
3. Set the following options:  
Do Not Disturb—Set to enable/disable DND.  
DND Option—Choose either Call Reject (to turn  
off all audible and visual notifications) or Ringer  
Off (to turn off only the ringer).  
DND Incoming Call Alert (applies to either DND  
option set)—Set the alert to beep only, flash only,  
disable the alert, or choose “None” (to use the  
“Alert” setting configured by your system  
administrator).  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
35  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Making Conference Calls  
Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation,  
creating a conference call.  
Using Conference Features  
You can create a conference in various ways, depending on your needs and the features that are  
available on your phone.  
Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use  
the Confrn softkey or the Conference button. Conference is available on most phones.  
Join—Allows you to create a standard (ad hoc) conference by combining existing calls. Use the  
Join softkey.  
Meet-Me—Allows you to create or join a conference by calling a conference number. Use the  
MeetMe softkey or button.  
Using Conference  
Conference allows you to call each participant. Conference is available on most phones.  
If you want to...  
Then...  
Create a conference by calling 1. From a connected call, press Confrn or Conference. (You may  
participants  
need to press the more softkey to see Confrn.)  
2. Enter the participant’s phone number.  
3. Wait for the call to connect.  
4. Press Confrn or Conference again to add the participant to your  
call.  
5. Repeat to add additional participants.  
Add new participants to an  
existing conference  
Repeat the steps listed above.  
Your system administrator determines whether non-initiators of a  
conference can add or remove participants.  
See a list of participants or  
remove participants  
Press ConfList or Conference List. (You may need to press the more  
softkey first.) See Viewing or Removing Conference Participants,  
page 38.  
Tips  
If you frequently join more than two parties into a single conference, you might find it useful to  
first select the calls that you want to join, then press Join to complete the action.  
When Join completes, caller ID changes to “Conference.”  
36  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
Basic Call Handling  
Using Join  
Join allows you to combine two or more existing calls to create a conference in which you are a  
participant.  
If you want to...  
Then...  
Create a conference by joining 1. From an active call, press Join. (You may need to press the more  
together existing calls  
softkey to see Join.)  
2. Press the green flashing line button  
for the call(s) that you  
want to include in the conference.  
One of the following occurs:  
The calls are joined.  
A window opens on your phone screen prompting you to select  
the call(s) that you want to join. Highlight the call(s) and press  
Select, then press Join to complete the action.  
Create a conference by joining 1. From an active call, press Join. (You may need to press the more  
together existing calls that are  
softkey to see Join.)  
on multiple phone lines  
2. Press the green flashing line button  
for the call(s) that you  
want to include in the conference.  
One of the following occurs:  
The calls are joined.  
A window opens on your phone screen prompting you to select  
the call(s) that you want to join. Highlight the call(s) and press  
Select, then press Join to complete the action.  
Note If your phone does not support Join for calls on multiple lines,  
transfer the calls to a single line before using Join.  
See a list of participants or  
remove participants  
Press ConfList or Conference List. (You may need to press the more  
softkey first.) See Viewing or Removing Conference Participants,  
page 38.  
Tips  
If you frequently join more than two parties into a single conference, you might find it useful to  
first select the calls that you want to join, then press Join to complete the action.  
When Join completes, caller ID changes to “Conference.”  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
37  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Using Meet-Me  
Meet-Me conferencing allows you to start or join a conference by calling the conference number.  
If you want to...  
Then...  
Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator.  
2. Distribute the number to participants.  
3. When you are ready to start the meeting, go off-hook to get a dial  
tone, then press MeetMe.  
4. Dial the Meet-Me conference number.  
Participants can now join the conference by dialing in.  
Note Participants hear a busy tone if they call the conference before the  
initiator has joined. In this case, participants must call back.  
Join a Meet-Me conference Dial the Meet-Me conference number (provided by the conference  
initiator).  
Note You will hear a busy tone if you call the conference before the  
initiator has joined. In this case, try your call again.  
End a Meet-Me conference All participants must hang up.  
The conference does not automatically end when the conference  
initiator disconnects.  
Tip  
If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the  
message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls,  
page 46.  
Viewing or Removing Conference Participants  
During a standard (ad hoc) conference, you can view a list of participants and remove participants.  
View a list of conference  
participants  
Press ConfList or Conference List.  
Participants are listed in the order in which they join the conference  
with the most recent additions at the top.  
Get an updated list of  
conference participants  
While viewing the conference list, press Update.  
See who initiated the  
conference  
While viewing the conference list, locate the participant listed at the  
bottom of the list with an asterisk (*) next to the name.  
Remove any conference  
participant  
While viewing the conference list, highlight the participant’s name  
and press Remove.  
38  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Basic Call Handling  
Drop the last participant  
added to the conference  
While viewing the conference list, press RMLstC or Remove Last  
Participant.  
Verify that a conference call is Look for the  
or  
icon after “Conference” on the phone  
secure  
screen.  
Verify that a participant is  
calling from a secure phone  
Look for the  
phone screen.  
or  
icon beside the participant’s name on the  
Add more participants  
See Using Conference, page 36.  
Placing or Receiving Intercom Calls  
You can make an intercom call to a target phone that auto-answers the call in speakerphone mode  
with mute activated. The one-way intercom call allows you to deliver a short message to the recipient.  
If the recipient’s handset or headset is in use, the audio is sent to the device in use. Any current call  
activity that your recipient is engaged in continues simultaneously.  
The target destination receives an intercom-alert tone and can then choose to:  
Listen to the caller with your microphone muted (you can hear the caller, but the caller cannot  
hear you).  
End the intercom call by pressing the EndCall softkey with the intercom call in focus. Do this if  
you do not want to hear the message.  
Talk to the caller by pressing the active intercom button and using either the handset, headset or  
speaker. The intercom call becomes a two-way connection so that you can converse with the caller.  
When using the intercom feature, be aware of the following:  
From an intercom line, you can only dial other intercom lines.  
You can use only one intercom line at a time.  
When your active call is being monitored or recorded, you cannot receive or place intercom calls.  
You cannot place an intercom call on hold.  
Note  
If you log into your desk phone every day using your Extension Mobility profile, make sure  
that your system administrator configures your Extension Mobility profile to include the  
intercom feature.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
39  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
If you want to...  
Then...  
Place an intercom call to a  
preconfigured target intercom  
number  
Press  
(intercom target line) and, after you hear the  
intercom-alert tone, begin speaking.  
Place an intercom call to a  
non-preconfigured target  
intercom number  
Press . Enter the intercom target number or press a  
speed-dial number for your target. After you hear the  
intercom-alert tone, begin speaking.  
(
Receive an intercom call  
When you hear the intercom-alert tone, handle the call in one of  
these ways:  
Listen to the message in one-way audio.  
Speak to the caller by pressing  
(active intercom line).  
Press EndCall with the intercom call in focus.  
40  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Advanced Call Handling  
Advanced Call Handling  
Advanced call-handling tasks involve special features that your system administrator might configure  
for your phone depending on your call-handling needs and work environment.  
Speed Dialing  
Speed dialing allows you to enter an index number, press a button, or select a phone screen item to  
place a call. Depending on configuration, your phone can support several speed-dial features:  
Speed-dial buttons  
Fast Dials  
Note  
To set up speed-dial buttons and Abbreviated Dial, you must access your User Options  
web pages. See Accessing Your User Options Web Pages, page 64.  
To set up Fast Dials, you must access the Personal Directory feature. See Using Personal  
Directory on Your Phone, page 60.  
Alternately, your system administrator can configure speed-dial features for you.  
If you want to...  
Then...  
Use speed-dial  
buttons  
1. Set up speed-dial buttons. See Setting Up Speed Dials on the Web, page 68.  
2. To place a call, press  
(
).  
see if the speed-dial number is busy before dialing. See Using BLF to  
Determine a Line State, page 46.  
Use Abbreviated 1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web,  
Dial  
page 68.  
2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.  
Use Fast Dial  
1. Create a Personal Address Book entry and assign a Fast Dials code. See Using  
Personal Directory on the Web, page 65.  
2. To place a call, access the Fast Dial service on your phone. See Using Personal  
Directory on the Web, page 65.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
41  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Picking Up a Redirected Call on Your Phone  
Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call  
to your phone. You might use Call PickUp if you share call-handling tasks with coworkers.  
If you want to...  
Then...  
Answer a call that is ringing on  
another extension within your call  
pickup group  
1. Press the PickUp softkey or button. (You might have to go  
off-hook to display the softkey.)  
If your phone supports auto-pickup, you are now  
connected to the call.  
2. If the call rings, press Answer to connect to the call.  
Answer a call that is ringing on  
another extension outside of your  
call pickup group  
1. Press the GPickUp softkey or the Group PickUp button.  
(You might have to go off-hook to display the softkey.)  
2. Enter the group pickup number.  
If your phone supports auto-pickup, you are now  
connected to the call.  
3. If the call rings, press Answer to connect to the call.  
Answer a call that is ringing on  
another extension in your group or  
in an associated group  
1. Press the OPickUp softkey or the Other PickUp button.  
(You might have to go off-hook to display the softkey.)  
If your phone supports auto-pickup, you are now  
connected to the call.  
2. If the call rings, press Answer to connect to the call.  
Answer a call that is ringing on a  
particular extension (line number)  
1. Press the GPickUp softkey or the Group PickUp button.  
(You might have to go off-hook to display the softkey.)  
2. Enter the line number with the call that you want to pick  
up. For example, if the call that you want to pick up is  
ringing on line 12345, enter 12345.  
3. If your phone supports auto-pickup, you are now  
connected to the call.  
4. If the call rings, press Answer to connect to the call.  
Tips  
If multiple calls are available for pick up, your phone picks up the oldest call first (the call that  
has been ringing for the longest time).  
If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing  
call on that particular line (if available).  
If you have multiple lines and want to pick up the call on a non-primary line, first press  
the desired line, then press a Call PickUp softkey or button.  
for  
42  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Advanced Call Handling  
Depending on how your phone is configured, you might receive an audio and/or visual alert about  
a call to your pickup group.  
If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State,  
page 46.  
Storing and Retrieving Parked Calls  
You can park a call when you want to store the call so that you or someone else can retrieve it from  
another phone in the Cisco Unified Communications Manager system (for example, a phone at a  
co-worker’s desk or in a conference room). You can park a call by using these methods:  
Call Park—Use the Park softkey to store the call. Your phone displays the call park number where  
the system stored your call. You must record this number and then use the same number to retrieve  
the call.  
Directed Call Park—Use the  
button to direct the call to an available directed call park number  
that you dial or speed dial. To retrieve the call from a directed call park number, dial the park  
retrieval prefix, then dial or speed dial the same directed call park number.  
You can use a Directed Call Park button to speed-dial the directed call park number and to  
monitor whether a directed call park number is occupied or available.  
If you want to...  
Then...  
Store an active call  
using Call Park  
1. During a call, press Park. (You may need to press the more softkey to  
see Park.)  
2. Note the call park number displayed on your phone screen.  
3. Hang up.  
Retrieve a parked call  
Enter the call park number from any Cisco Unified IP Phone in your  
network to connect to the call.  
Direct and store an  
active call at a directed  
call park number  
1. During a call, press  
.
2. Press Directed Call Park  
(
) to speed dial the directed call park  
number.  
A Directed Call Park  
(flashing) ( ) indicates the directed call park  
number is not available.  
3. Press Transfer again to finish storing the call.  
Retrieve a parked call  
from a directed call  
park number  
From any Cisco Unified IP Phone in your network, enter the park retrieval  
prefix and dial the directed call park number. Or after entering the park  
retrieval prefix, press the  
(flashing) ( ) to connect to the call.  
Tips  
You have a limited time to retrieve a parked call before it reverts to ringing at the original number.  
See your system administrator for details.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
43  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Your system administrator can assign Directed Call Park buttons to available line buttons on your  
phone.  
You can dial directed call park numbers if you do not have Directed Call Park buttons on your  
phone. However, you will not be able to see the status of the directed call park number.  
Logging Out of Hunt Groups  
If your organization receives a large number of incoming calls, you might be a member of a hunt group.  
A hunt group includes a series of directory numbers that share the incoming call load. When the first  
directory number in the hunt group is busy, the system hunts for the next available directory number  
in the group and directs the call to that phone.  
When you are away from your phone, you can prevent hunt group calls from ringing your phone by  
logging out of hunt groups.  
If you want to...  
Then...  
Log out of hunt groups to  
Press HLog. Your phone screen displays, “Logged out of Hunt  
temporarily block hunt group Group.”  
calls  
Log in to receive hunt group Press HLog. When logged in, the Hunt Group  
button is lit.  
calls  
Tip  
Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.  
Using a Shared Line  
Your system administrator might ask you to use a shared line if you:  
Have multiple phones and want one phone number  
Share call-handling tasks with coworkers  
Handle calls on behalf of a manager  
Understanding Shared Lines  
Remote-in-Use Icon  
The remote-in-use icon  
appears when another phone that shares your line has a connected call. You  
can place  
and receive calls as usual on the shared line, even when the remote-in-use icon appears.  
44  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
               
Advanced Call Handling  
Sharing Call Information and Barging  
Phones that share a line each display information about calls that are placed and received on the shared  
line. This information might include caller ID and call duration (See Privacy, page 45 for exceptions).  
If you are sharing a line with co-workers using a different model Cisco Unified IP Phone, they might  
be able to add (or barge) themselves to your active call on the shared line. Your phone does not  
typically support this feature. If you need it, contact your system administrator for assistance.  
Otherwise, enable privacy to prevent co-workers from joining your calls.  
Privacy  
If you do not want coworkers who share your line to see information about your calls, enable the  
Privacy feature. Doing so also prevents others who share the line from viewing or barging your calls.  
Working with Shared Lines  
You can view information about calls on your shared lines, retrieve a call on a shared line placed on  
hold by a co-worker, and prevent others from barging calls.  
If you want to...  
Then...  
See if the shared line is in use  
Look for the remote-in-use icon  
(steady).  
next to a red line button  
View details about current calls on Press the red line button  
(steady) for the remote-in-use line.  
the shared line  
All non-private calls appear in the call activity area of the phone  
screen.  
Retrieve a held call on a shared line Press the red line button  
line.  
(flashing) for the remote-in-use  
Prevent others from viewing or  
barging calls on a shared line  
1. Press Private  
2. To verify that Privacy is on, look for the feature-enabled  
icon next to an amber line button  
(
).  
.
Allow others to view or barge calls 1. Press Private  
(
).  
on a shared line  
2. To verify that Privacy is off, look for the feature-disabled  
icon next to an unlit line button  
.
Tips  
If the phone that shares your line has Privacy enabled, you can make and receive calls using the  
shared line as usual.  
The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple  
shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared  
lines.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
45  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Using BLF to Determine a Line State  
Busy Lamp Field features (BLF) allow you to view the state of a phone line that is associated with a  
speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer  
a ringing call for the line that you are monitoring. Your system administrator determines which BLF  
features are configured for your phone.  
If you want to...  
Then...  
See the state of a line  
listed in a call log or  
directory  
Look for BLF indicators next to the line number:  
Line is in-use.  
Line is idle.  
See the state of a  
speed-dial line  
Look for BLF indicators next to the line number:  
Line is in-use.  
Line is idle.  
BLF- monitored line is ringing (BLF Pickup)  
Use BLF Pickup to  
Press the BLF Pickup button while the line is ringing.  
answer a call ringing on  
a coworker’s phone  
The call is redirected to the next available line on your phone. (If you want  
to specify a line, first press a line button, then press the BLF button.)  
If your phone supports auto-pickup, the call connects automatically.  
Otherwise, the call rings on your phone for you to answer.  
If you press the BLF Pickup button when the monitored line is not ringing,  
your phone will speed dial the line number.  
Tips  
Your phone might play an audible indicator to alert you when a call is ringing on the monitored  
line (BLF Pickup only).  
BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than  
one ringing call).  
Making and Receiving Secure Calls  
Depending on how your system administrator has configured your phone system, your phone might  
support making and receiving secure calls.  
Your phone can support these types of calls:  
Authenticated call—The identities of all phones participating in the call have been verified.  
Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)  
within the Cisco IP network. Encrypted calls are also authenticated.  
46  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
             
Advanced Call Handling  
Protected call—The phone is receiving and transmitting encrypted audio (your conversation) with  
another phone. A protected call provides a similar level of security as an encrypted call, but adds  
additional security. If the call is protected at both ends, a security tone plays at the beginning of  
the conversation. Some features, such as conference calling, shared lines, Extension Mobility, and  
join across lines are not available when protected calling is configured. Protected calls are not  
authenticated.  
Non-secure call—At least one of the participating phones or the connection does not support these  
security features, or the phones cannot be verified.  
If you want to...  
Then...  
Check the security level of a call or Look for a security icon in the top right corner of the call  
conference  
activity area, next to the call duration timer:  
Authenticated call or conference  
Encrypted call or conference  
Non-secure call or conference  
Verify that the phone on the other  
Look for the encrypted lock icon and listen for a security tone  
end of the connection is also secure at the beginning of the call.  
When encrypted calling is configured on your phone, the lock  
icon is displayed. However, the conversation is protected only  
when the security tone plays at the beginning of a call,  
indicating that the call is protected on both ends of the call. If  
your call is connected to a non-protected phone, the secure  
tone is not played.  
Determine if secure calls can be  
made in your company  
Contact your system administrator.  
Note  
There are interactions, restrictions, and limitations that affect how security features work on  
your phone. For more information, ask your system administrator.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
47  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Tracing Suspicious Calls  
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call  
Identification (MCID) feature to your phone. This feature enables you to identify an active call as  
suspicious, which initiates a series of automated tracking and notification messages.  
If you want to...  
Then...  
Notify your system  
Press MCID.  
administrator about a  
suspicious or harassing call  
Your phone plays a tone and displays the message, “MCID  
successful.”  
Prioritizing Critical Calls  
In some specialized environments, such as military or government offices, you might need to make and  
receive urgent or critical calls. If you have the need for this specialized call handling, your system  
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.  
Keep these terms in mind:  
Precedence indicates the priority associated with a call.  
Preemption is the process of ending an existing, lower priority call while accepting a higher  
priority call that is sent to your phone.  
If you...  
Then...  
Want to choose a priority  
Contact your system administrator for a list of  
(precedence) level for an outgoing call corresponding precedence numbers for calls.  
Want to make a priority (precedence) Enter the MLPP access number (provided by your system  
call  
administrator) followed by the phone number.  
Hear a special ring (faster than usual) You are receiving a priority (precedence) call. An MLPP icon  
or special call waiting tone  
on your phone screen indicates the priority level of the call.  
48  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
Advanced Call Handling  
Want to view priority level of a call  
Look for an MLPP icon on your phone screen:  
Priority call  
Medium priority (immediate) call  
High priority (flash) call  
Highest priority (flash override) or Executive  
Override call  
Higher priority calls are displayed at the top of your call list.  
If you do not see an MLPP icon, the priority level of the call  
is normal (routine).  
Hear a continuous tone interrupting  
your call  
You or the other party are receiving a call that must preempt  
the current call. Hang up immediately to allow the higher  
priority call to ring through.  
Tips  
When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting  
tones that differ from the standard tones.  
Multilevel Precedence and Preemption (MLPP) overrides the Do Not Disturb (DND) feature.  
If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.  
An MLPP-enabled call retains its priority and preemptive status when you:  
Put the call on hold  
Transfer the call  
Add the call to a three-way conference  
Answer the call using PickUp  
Using Cisco Extension Mobility  
Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your  
own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features,  
established services, and web-based settings. Your system administrator must configure EM for you.  
If you want to...  
Then...  
Log in to EM  
1. Choose  
(
)> Services > EM Service (name can vary).  
2. Enter your user ID and PIN (provided by your system administrator).  
3. If prompted, select a device profile.  
Log out of EM  
1. Choose  
(
)> Services > EM Service (name can vary).  
2. When prompted to log out, press Yes.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
49  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Tips  
EM automatically logs you out after a certain amount of time. Your system administrator  
establishes this time limit.  
Changes that you make to your EM profile from your Cisco Unified CM User Options web pages  
take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect  
the next time you log in.  
Changes that you make to the phone from your User Options web pages take effect immediately  
if you are logged out of EM; otherwise, changes take effect after you log out.  
Local settings controlled by the phone are not maintained in your EM profile.  
Managing Business Calls Using a Single Phone Number  
With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle  
calls associated with your desktop phone number.  
If you want to...  
Then...  
Configure Mobile Connect Use the User Options web pages to set up remote destinations and  
create access lists to allow or block calls from specific phone numbers  
from being passed to the remote destinations. See Using  
Cisco WebDialer, page 77.  
Answer a call using your  
mobile phone  
See Answering a Call, page 28.  
Switch an in-progress call  
between your desk phone  
and mobile phone  
See Switching an In-Progress Call to Another Phone, page 32.  
Put a call that has been  
picked up on your mobile  
phone on hold  
1. Press the Enterprise Hold (exact softkey name can vary) softkey.  
The other party is placed on hold.  
2. On your mobile phone, press the Resume (name may vary) softkey  
on the mobile phone. See Switching an In-Progress Call to Another  
Phone, page 32.  
Connect to Mobile Voice  
Access  
1. From any phone, dial your assigned Mobile Voice Access number.  
2. Enter the number you are calling from, if prompted, and your PIN.  
50  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Advanced Call Handling  
If you want to...  
Then...  
Turn on Mobile Connect  
from your mobile phone  
1. Dial your assigned Mobile Voice access number.  
2. Enter your mobile phone number (if requested) and PIN.  
4. Choose whether to turn Mobile Connect on for all configured  
phones or just one:  
All phones—Enter 2.  
One phone—Enter 1 and enter the number you want to add as  
a remote destination, followed by #.  
Make a call from your  
mobile phone  
See Placing a Call—Additional Options, page 26.  
Turn off Mobile Connect  
from your mobile phone  
1. Dial your assigned Mobile Voice Access number.  
2. Enter your mobile phone number (if requested) and PIN.  
3. Press 3 to disable Mobile Connect.  
4. Choose whether to turn Mobile Connect off for all configured  
phones or just one:  
All phones—Enter 2.  
One phone—Enter 1 and enter the number you want to  
remove as a remote destination, followed by #.  
Turn on or off Mobile  
Connect access to all your  
remote destinations from  
your desk phone  
1. Press Mobility to display the current remote destination status  
(Enabled or Disabled).  
2. Press Select to change the status.  
3. Press Exit.  
Tips  
When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any  
of the following are true:  
The number you are calling from is not one of your remote destinations.  
The number is blocked by you or your carrier (shown as “Unknown Number”).  
The number is not accurately matched in the Cisco Unified Communications Manager  
database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the  
database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the  
database.  
If you incorrectly enter any requested information (such as mobile phone number or PIN) three  
times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of  
time. Contact your system administrator if you need assistance.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
51  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Using a Handset, Headset, and Speakerphone  
You can use your phone with these audio devices: a handset, headset, or speakerphone.  
The phone is off-hook when the handset is lifted or another audio device is in use.  
The phone is on-hook when the handset is in its cradle and other audio devices are not in use.  
Using a Handset  
If you want to...  
Go off-hook  
Go on-hook  
Then...  
Lift the handset.  
Replace the handset in the cradle.  
Switch to the speakerphone or a Press  
headset during a call  
or  
(
), then hang up the handset.  
Adjust the volume level for a  
call  
Press the Volume button during a call or after invoking a dial tone.  
Press Save to preserve the volume level for future calls.  
Using a Headset  
Your phone supports four- or six-wire headset jacks for wired headsets.For information about  
purchasing headsets, see Headset Support, page 13.  
You can use a headset with all of the controls on your phone, including the Volume button and  
.
If you want to...  
Then...  
Toggle headset mode on and off Press  
headset is assigned to button 23.)  
Switch to a handset  
Lift the handset (without pushing any buttons).  
Adjust the volume level for a  
call  
Press the Volume button during a call or after invoking a dial tone.  
Press Save to preserve the volume level for future calls.  
If you use AutoAnswer, see Using AutoAnswer with a Headset or Speakerphone, page 54.  
52  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
           
Using a Handset, Headset, and Speakerphone  
Using Wideband with your Headset  
If you use a headset that supports wideband, you might experience improved audio sensitivity if you  
enable the wideband setting on your phone (this setting is disabled by default). To access the setting,  
choose  
(
) > Settings > User Preferences > Audio Preferences > Wideband Headset.  
If the Wideband Headset setting shows as dimmed, then this setting is not user controllable.  
Check with your system administrator to be sure your phone system is configured to use wideband. If  
the system is not configured for wideband, you may not detect any additional audio sensitivity even  
when using a wideband headset. To learn more about your headset, refer to the headset documentation  
or ask your system administrator for assistance.  
Using a Speakerphone  
Many of the actions you can take to dial a number or answer a call will automatically trigger  
speakerphone mode, assuming that the handset is in its cradle and  
(headset) is not lit.  
If you want to...  
Then...  
Toggle speakerphone mode on  
or off  
Press  
.
Switch to a handset  
Lift the handset (without pushing any buttons).  
Adjust the volume level for a  
call  
Press the Volume button during a call or after invoking a dial tone.  
Press Save to preserve the volume level for future calls.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
53  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Using AutoAnswer with a Headset or Speakerphone  
When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings.  
Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You  
might use AutoAnswer if you receive a high volume of incoming calls.  
If you...  
Then...  
Use AutoAnswer with a  
headset  
Keep headset mode active (in other words, keep  
even when you are not on a call.  
(
) illuminated),  
To keep headset mode active, do the following:  
Press EndCall to hang up.  
Press New Call or Dial to place new calls.  
If your phone is set up to use AutoAnswer in headset mode, calls are  
automatically answered only if ) is illuminated. Otherwise, calls  
ring normally and you must manually answer them.  
(
Use AutoAnswer with the Keep the handset in the cradle and headset mode inactive (  
(
)
speakerphone  
unlit).  
Otherwise, calls ring normally and you must manually answer them.  
Tip  
AutoAnswer is disabled when the Do Not Disturb feature is active.  
54  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Changing Phone Settings  
Changing Phone Settings  
You can personalize your Cisco Unified IP Phone by adjusting the ring tone, volume, and other  
settings.  
Customizing Rings and Message Indicators  
You can customize how your phone indicates an incoming call and a new voice mail message. You can  
also adjust the ringer volume for your phone.  
If you want to...  
Then...  
Change the ring tone per  
line  
1. Choose  
(
) > Settings > User Preferences > Rings.  
2. Choose a phone line or the default ring setting.  
3. Choose a ring tone to play a sample of it.  
Adjust the volume level for Press the Volume button while the handset is in the cradle and the  
the phone ringer  
headset and speakerphone buttons are off. The new ringer volume is  
saved automatically.  
Change the way that the  
voice message light on your  
handset works  
Accessing Your User Options Web Pages, page 64.)  
2. Access your message indicator settings. (See Controlling Line  
Settings on the Web, page 71.)  
Note Typically, the default system policy is to indicate a new voice  
message by displaying a steady light on the handset light strip.  
Change the way the audible 1. Log in to your User Options web pages. (See Accessing Your User  
voice message indicator  
Options Web Pages, page 64.)  
sounds on your phone  
2. Access your message indicator settings. (See Controlling Line  
Settings on the Web, page 71.)  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
55  
Download from Www.Somanuals.com. All Manuals Search And Download.  
               
Customizing the Phone Screen  
You can adjust the characteristics of the phone screen.  
If you want to...  
Then...  
Change the phone  
screen brightness  
1. Choose  
) > Settings > User Preferences > Brightness.  
2. To make adjustments, press the Volume button.  
3. Press Save, or press Cancel.  
Note If you change the brightness setting on your phone, do not unplug the  
phone from its power source for at least one minute, or the brightness  
setting will not get saved.  
Change the language on 1. Log in to your User Options web pages. (See Accessing Your User  
your phone screen  
Options Web Pages, page 64.)  
2. Access your user settings. (See Controlling User Settings on the Web,  
page 71.)  
Change the line text  
label  
1. Log in to your User Options web pages. (See Accessing Your User  
Options Web Pages, page 64.)  
2. Access your line label settings. (See Controlling Line Settings on the  
Web, page 71.)  
Adjust contrast  
1. Choose  
(
) > Settings > User Preferences > Contrast.  
2. To make adjustments, press the Volume button.  
3. Press Save, or press Cancel.  
Turn off the backlight Contact your system administrator to see if this optional feature is  
available to you. This feature allows you to turn off the backlight for a  
pre-determined time (as set by your system administrator).  
56  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Using Call Logs and Directories  
Using Call Logs and Directories  
This section describes how you can use call logs and directories. To access both features, use the  
Directories button ) > Directories.  
(
Using Call Logs  
Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls.  
If you want to... Then...  
View your call logs Choose  
(
) > Directories > Missed Calls, Placed Calls, or Received Calls.  
Each stores up to 100 records.  
Display details for 1. Choose ) > Directories > Missed Calls, Placed Calls, or Received  
(
a single call record  
Calls.  
2. Highlight a call record.  
3. Press Details. Doing so displays information such as called number, calling  
number, time of day, and call duration (for placed and received calls only).  
Erase all call  
records in all logs  
Choose  
(
) > Directories, then press Clear.  
) > Directories > Missed Calls, Placed Calls, or Received  
Erase all call  
records in a single  
log  
1. Choose  
Calls.  
(
2. Highlight a call record.  
3. Press Clear. (You may need to press the more softkey to display Clear.)  
Erase a single call  
record  
1. Choose  
Calls.  
(
) > Directories > Missed Calls, Placed Calls, or Received  
2. Highlight a call record.  
3. Press Delete.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
57  
Download from Www.Somanuals.com. All Manuals Search And Download.  
             
If you want to...  
Then...  
Dial from a call log 1. Choose  
(
) > Directories > Missed Calls, Placed Calls, or Received  
(while not on  
another call)  
Calls.  
2. Highlight a call record.  
Note If the Details softkey appears, the call is the primary entry of a multiparty  
call. See the Tips section below.  
3. If you need to edit the displayed number, press EditDial followed by << or  
>>. To delete the number, press EditDial followed by Delete. (You may  
need to press the more softkey to display Delete.)  
4. Go off-hook to place the call.  
Dial from a call log 1. Choose  
(
) > Directories > Missed Calls, Placed Calls, or Received  
(while connected to  
Calls.  
another call)  
2. Highlight a call record.  
Note If the Details softkey appears, the call is the primary entry of a multiparty  
call. See the Tips section below.  
3. If you need to edit the displayed number, press EditDial followed by << or  
>>. To delete the number, press EditDial followed by Delete. (You may  
need to press the more softkey to display Delete.)  
4. Press Dial.  
5. Choose a menu item to handle the original call:  
Hold—Puts the first call on hold and dials the second.  
Transfer—Transfers the first party to the second and drops you from  
the call. (Press  
Conference—Creates a conference call with all parties, including you.  
(Press ) again after dialing to complete the action.)  
EndCall—Disconnects the first call and dials the second.  
again after dialing to complete the action.)  
(
Tips  
(SCCP and SIP phones) Your phone might be set up for international call logging, which is  
indicated by a "+" symbol on the call logs, redial, or call directory entries. See your system  
administrator for more information.  
(SCCP phones only) To view the complete call record of a multiparty call (for example, of call that  
has been forwarded or transferred to you), highlight the call record and press Details. The Details  
record shows two entries for each missed or received multiparty call. The entries are listed in  
reverse chronological order:  
The first logged entry is the name/number of the last completed call of a multiparty call  
received on your phone.  
58  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Using Call Logs and Directories  
The second logged entry is the name/number of the first completed call of a multiparty call  
received on your phone.  
Directory Dialing  
Depending on configuration, your phone can provide corporate and personal directory features:  
Corporate Directory—Corporate contacts that you can access on your phone. Your system  
administrator sets up and maintains your Corporate Directory.  
Personal Directory—If available, personal contacts and associated speed-dial codes that you can  
configure and access from your phone and Cisco Unified CM User Options web pages. Personal  
Directory is comprised of Personal Address Book (PAB) and Fast Dials:  
PAB is a directory of your personal contacts.  
Fast Dials allows you to assign codes to PAB entries for quick dialing.  
Using Corporate Directory on Your Phone  
You can use a corporate directory to place calls to coworkers.  
If you want to...  
Then...  
Dial from a corporate  
directory (while not on  
another call)  
1. Choose  
(
) > Directories > Corporate Directory (exact name can  
vary).  
2. User your keypad to enter a full or partial name and press Search.  
3. To dial, press the listing, or scroll to the listing and go off-hook.  
Dial from a corporate  
directory (while on  
another call)  
1. Choose  
(
) > Directories > Corporate Directory (exact name can  
vary).  
2. User your keypad to enter a full or partial name and press Search.  
3. Scroll to a listing and press Dial.  
4. Choose a menu item to handle the original call:  
Hold—Puts the first call on hold and dials the second.  
Transfer—Transfers the first party to the second and drops you  
from the call. (Press  
again after dialing to complete the  
action.)  
Conference—Creates a conference call with all parties, including  
you. (Press ) again after dialing to complete the action.)  
(
EndCall—Disconnects the first call and dials the second.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
59  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Tip  
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button  
on your phone to move between input fields.  
Using Personal Directory on Your Phone  
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This  
section describes how to set up and use Personal Directory on your phone. Alternately, see Using  
Personal Directory on the Web, page 65.  
If you want to...  
Then...  
Access Personal  
1. Choose  
(
) > Directories > Personal Directory (exact name can  
Directory (for PAB  
and Fast Dial codes)  
vary).  
2. Enter your Cisco Unified Communications Manager user ID and PIN,  
then press Submit.  
Search for a PAB  
entry  
1. Access Personal Directory, then choose Personal Address Book.  
2. Enter search criteria and press Submit.  
3. You can choose Previous or Next to move through listings.  
4. Highlight the PAB listing that you want and press Select.  
1. Search for a listing.  
Dial from PAB entry  
2. Highlight the listing and press Select.  
3. Press Dial. (You may need to press the more softkey to see Dial.)  
4. Enter the participant’s phone number.  
5. Highlight the number that you want to dial and press OK.  
6. Press OK again to dial the number.  
Delete a PAB entry  
Edit a PAB entry  
1. Search for a listing.  
2. Highlight the listing and press Select.  
3. Press Delete.  
4. Choose OK to confirm the deletion.  
1. Search for a listing.  
2. Highlight the listing and press Edit to modify a name or email address.  
3. If necessary, choose Phones to modify a phone number.  
4. Press Update.  
60  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Using Call Logs and Directories  
If you want to...  
Then...  
Add a new PAB entry 1. Access Personal Directory, then choose Personal Address Book.  
2. Access the Search page by choosing Submit. (You do not need to input  
search information first.)  
3. Press New.  
4. Use your phone keypad to enter a name and email information.  
5. Choose Phones and use the keypad to enter phone numbers. Be sure to  
include any necessary access codes such as a 9 or 1.  
6. Choose Submit to add the entry to the database.  
Assign a Fast Dial  
code to a PAB entry  
1. Search for a PAB entry.  
2. Highlight the listing and press Select.  
3. Press Fast Dial.  
4. Highlight the number that you want to dial and press Select.  
5. Highlight the Fast Dial code that you want to assign to the number and  
press Select.  
Add a new Fast Dial  
code (not using a PAB  
entry)  
1. Choose  
Dials.  
(
) > Directories > Personal Directory > Personal Fast  
2. Press Fast Dial.  
3. Highlight a Fast Dial code that is unassigned and press Select.  
4. Press Assign.  
5. Enter a phone number.  
6. Press Update.  
Search for Fast Dial  
codes  
1. Choose  
Dials.  
(
) > Directories > Personal Directory > Personal Fast  
2. You can choose Previous or Next to move through listings.  
3. Highlight the listing that you want and press Select.  
1. Search for a Fast Dial code.  
Place a call using a  
Fast Dial code  
2. Highlight the listing you want and press Select.  
3. Press Dial.  
4. Choose OK to complete the action.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
61  
Download from Www.Somanuals.com. All Manuals Search And Download.  
If you want to...  
Then...  
Delete a Fast Dial  
code  
1. Search for a Fast Dial code.  
2. Highlight the listing you want and press Select.  
3. Press Remove.  
Log out of Personal  
Directory  
1. Choose  
(
) > Directories > Personal Directory (exact name can  
vary).  
2. Choose Logout.  
Tips  
Your system administrator can provide you the user ID and PIN that you need to log in to Personal  
Directory.  
Personal Directory automatically logs you out after a certain amount of time. This time limit can  
vary. Ask your system administrator for more information.  
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation  
button on your phone to move between input fields.  
Your phone might be set up for international call logging, which is indicated by a “+” symbol on  
the call logs, redial, or call directory entries. See your system administrator for more information.  
62  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Accessing Voice Messages  
Accessing Voice Messages  
To access voice messages, use the Messages button  
(
) > Messages.  
Note  
Your company determines the voice message service that your phone system uses. For the most  
accurate and detailed information, refer to the documentation that came with your voice  
message service.  
If you want to...  
Then...  
Set up and personalize Press  
your voice message  
service  
(
) > Messages and follow the voice instructions.  
If a menu appears on your phone screen, choose an appropriate menu item.  
Check for your new  
voice messages  
Look for:  
A steady red light on your handset. (This indicator can vary. See  
Customizing Rings and Message Indicators, page 55.)  
A message waiting icon  
and text message on your phone screen.  
Note The red light and message waiting icon display only when you have a  
message on your primary line, even if you receive voice messages on  
other lines.  
Listen for:  
A stutter tone from your handset, headset, or speakerphone when you  
place a call.  
Note The stutter tone is line-specific. You hear it only when using the line  
with the waiting message.  
Listen to your voice  
messages or access the  
voice messages menu  
Press  
(
) > Messages.  
Depending on your voice message service, doing so either auto-dials the  
message service or provides a menu on your phone screen.  
Send a call to a voice  
message system  
Press iDivert. For more information, see Sending a Call to a Voice Message  
System, page 33.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
63  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Using the User Options Web Pages  
Your Cisco Unified IP Phone is a network device that can share information with other network  
devices in your company, including your personal computer. You can use your computer to log in to  
your Cisco Unified CM User Options web pages, where you can control features, settings, and services  
for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your  
User Options web pages.  
Accessing Your User Options Web Pages  
This section describes how to log in and select a phone device.  
If you want to...  
Then do this...  
Log in to your User 1. Obtain a User Options URL, user ID, and default password from your  
Options web pages  
system administrator.  
2. Open a web browser on your computer, enter the URL, and log on.  
3. If prompted to accept security settings, click Yes or Install Certificate.  
The Cisco Unified Communications Manager User Options main web page  
displays. From this page you can choose User Options to access User  
Settings, Directory features, a Personal Address Book, and Fast Dials.  
Or, to access phone-specific options, select a device (see below).  
Select a device after 1. After you have logged in to your User Options web pages, choose User  
logging in  
Options > Device.  
The Device Configuration page displays.  
2. If you have multiple devices assigned to you, choose the appropriate device  
(phone model, Extension Mobility profile, or Remote Destination profile)  
from the Name drop-down menu.  
Note Toolbar buttons located at the top of the Device Configuration page are  
specific to the selected device type.  
Select a  
1. After you have logged in to your User Options web pages, choose User  
Options to access User Settings, Directory, Personal Address Book, Fast  
Dials, and Mobility Settings.  
configuration  
option after  
logging in  
2. To return to the Device Configuration page from another page, choose  
User Options > Device.  
64  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
Using the User Options Web Pages  
Configuring Features and Services on the Web  
The topics in this section describe how to configure features and services from your User Options web  
pages after logging in. See Accessing Your User Options Web Pages, page 64.  
Using Personal Directory on the Web  
The Personal Directory feature set that you can access on your computer consists of:  
A Personal Address Book (PAB)  
Fast Dials  
Cisco Unified Communications Manager Address Book Synchronizer  
Note  
You can also access PAB and Fast Dials from your phone. See Using Personal Directory on  
Your Phone, page 60.  
Using Your Personal Address Book on the Web  
This section describes how to use your PAB from your User Options web pages.  
If you want to...  
Then do this after you log in...  
Add a new PAB entry  
1. Choose User Options > Personal Address Book.  
2. Click Add New.  
3. Enter information for the entry.  
4. Click Save.  
Search for a PAB entry  
Edit a PAB entry  
1. Choose User Options > Personal Address Book.  
2. Specify search information and click Find.  
1. Search for a PAB entry.  
2. Click a name or nickname.  
3. Edit the entry as needed and click Save.  
1. Search for a PAB entry.  
Delete a PAB entry  
2. Select one or more entries.  
3. Click Delete Selected.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
65  
Download from Www.Somanuals.com. All Manuals Search And Download.  
               
Configuring Fast Dials on the Web  
This section describes how to assign Fast Dials from your User Options web pages.  
If you want to...  
Then do this after you log in...  
Assign a Fast Dial code 1. Create a PAB entry. See Using Your Personal Address Book on the  
to a PAB entry  
Web, page 65.  
2. Choose User Options > Fast Dials.  
3. Click Add New.  
4. Use the Search Options area to find the appropriate PAB entry.  
5. Click a phone number in the Search Results area.  
6. Change the Fast Dial code, if desired.  
7. Click Save.  
Assign a Fast Dial code 1. Choose User Options > Fast Dials.  
to a phone number  
(without using a PAB  
entry)  
2. Click Add New.  
3. Change the Fast Dial code, if desired.  
4. Enter a phone number.  
5. Click Save.  
Search for a Fast Dial  
entry  
1. Choose User Options > Fast Dials.  
2. Specify search information and click Find.  
1. Choose User Options > Fast Dials.  
2. Search for the Fast Dial entry that you want to edit.  
3. Click on a component of the entry.  
4. Change the phone number.  
Edit a Fast Dial phone  
number  
5. Click Save.  
Delete a Fast Dial entry 1. Search for a Fast Dial.  
2. Select one or more entries.  
3. Click Delete Selected.  
66  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Using the User Options Web Pages  
If you want to...  
Then do this after you log in...  
Note Before you can assign a line button for Fast Dial, your system  
administrator must configure the phone to display services. Contact  
your system administrator for more information.  
Assign a line button for  
Fast Dial  
1. Choose User Options > Device.  
2. Click Service URL.  
3. Choose the Fast Dial service from the Button drop-down list box.  
4. Enter a phone label for the button.  
5. Click Save.  
6. Click Reset and then click Restart to refresh the phone configuration.  
You can now press the line button to access Fast Dial codes.  
Note Before you can assign a line button for PAB, your system administrator  
must configure the phone to display services. Contact your system  
administrator for more information.  
Assign a line button for  
PAB  
1. Choose User Options > Device.  
2. Click Service URL.  
3. Choose the Personal Address Book service from the Button drop-down  
list box.  
4. Enter a phone label for the button.  
5. Click Save.  
6. Click Reset and then click Restart to refresh the phone configuration.  
You can now press the line button to access PAB codes.  
Tips  
You can create up to 500 Fast Dial and PAB entries.  
You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled  
“raw” in the User Options web pages and do not display a configurable text label.  
Using the Address Book Synchronization Tool  
You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing  
Microsoft Windows Address Book (if applicable) with your PAB.  
From a Microsoft Windows application—Users can use the TABSynch tool to synchronize their PABs  
with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft Outlook  
Address Book (OAB) should begin by importing the data from the OAB into the Windows Address  
Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
67  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Your system administrator can give you access to TABSynch and provide detailed instructions.  
Setting Up Speed Dials on the Web  
Depending on configuration, your phone can support several speed-dial features:  
Speed-dial buttons  
Abbreviated Dialing  
Fast Dials  
Note  
For help using speed-dial features, see Speed Dialing, page 41.  
If you want to...  
Then do this after you log in...  
Set up speed-dial  
buttons  
1. Choose User Options > Device.  
2. Choose a phone from the Name drop-down menu.  
3. Click Speed Dials.  
4. Enter a number and label for a speed-dial button (programmable button)  
on your phone.  
5. Click Save.  
Set up Abbreviated 1. Choose User Options > Device.  
Dialing  
3. Click Speed Dials.  
4. Enter a number and label for an Abbreviated Dialing code.  
5. Click Save.  
Set up Fast Dials  
See Configuring Fast Dials on the Web, page 66.  
You can also set up Fast Dials on your phone. See Using Personal Directory on  
Your Phone, page 60.  
68  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Using the User Options Web Pages  
Setting Up Phone Services on the Web  
Phone services can include special phone features, network data, and web-based information (such as  
stock quotes and movie listings). You must first subscribe to a phone service before accessing it on  
your phone.  
If you want to...  
Then do this after you log in...  
Subscribe to a service  
1. Choose User Options > Device.  
2. Choose a phone from the Name drop-down menu.  
3. Click Phone Services.  
4. Click Add New.  
5. Choose a service from the drop-down list and click Next.  
6. Change the service label and/or enter additional service information, if  
available (optional).  
7. Click Save.  
Search for services  
1. Select a device.  
2. Click Phone Services.  
3. Click Find.  
Change or end services 1. Search for services.  
2. Select one or more entries.  
3. Click Delete Selected.  
Change a service name 1. Search for services.  
2. Click on the service name.  
3. Change the information and click Save.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
69  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
If you want to...  
Then do this after you log in...  
Add a service to an  
available  
programmable phone  
button  
1. Choose User Options > Device.  
2. Choose a phone from the Name drop-down menu.  
3. Click Service URL.  
Note If you do not see this option, ask your system administrator to  
configure a service URL button for your phone.  
4. Choose a service from the Button Service drop-down list.  
5. If you want to rename the service, edit the label fields.  
Note Your phone uses the ASCII Label field if the phone does not support  
double-byte character sets.  
6. Click Save.  
7. Click Reset to reset your phone (necessary to see the new button label  
on your phone).  
Access a service on your Use the line key buttons to select the Services, Messages, and Directories  
phone  
menus:  
(
(
) > Services  
) > Messages  
) > Directories  
(
Note The services available for your phone depend on the phone system  
configuration and the services you subscribed to. Ask your phone  
system administrator for more information.  
Note If only one service is configured, the service opens by default. If more  
than one service is configured, select an option fromthe menu on the  
screen.  
70  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Using the User Options Web Pages  
Controlling User Settings on the Web  
User settings include your password, PIN, and language (locale) settings.  
If you want to...  
Then do this after you log in...  
Change your password  
1. Choose User Options > User Settings.  
2. In the Browser Password area, enter information.  
3. Click Save.  
Change your PIN  
1. Choose User Options > User Settings.  
2. In the Phone PIN area, enter information.  
3. Click Save.  
Change the language (locale) for 1. Choose User Options > User Settings.  
your User Options web pages  
2. In the User Locale area, choose an item from the Locale  
drop-down list.  
3. Click Save.  
Change the language (locale) for 1. Choose User Options > User Settings.  
your phone screen  
2. Choose an item from the User Locale drop-down list.  
3. Click Save.  
Tip  
Your PIN and password allow you to access different features and services. For example, use your PIN  
to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log  
in to your User Options web pages and Cisco WebDialer on your personal computer. For more  
information, ask your system administrator.  
Controlling Line Settings on the Web  
Line settings affect a specific phone line (directory number) on your phone. Line settings can include  
call-forwarding, voice message indicators, ring patterns, and line labels.  
You can set up other line settings directly on your phone:  
Set up call forwarding for your primary phone line—see Forwarding Calls to Another Number,  
page 33.  
Change rings, display, and other phone-model specific settings—see Changing Phone Settings,  
page 55.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
71  
Download from Www.Somanuals.com. All Manuals Search And Download.  
             
If you want to...  
Then do this after you log in...  
Set up call forwarding  
per line  
1. Choose User Options > Device.  
2. Choose a phone from the Name drop-down menu.  
3. Click Line Settings.  
4. If you have more than one directory number (line) assigned to your  
phone, choose a line from the Line drop-down menu.  
5. In the Incoming Call Forwarding area, choose call forwarding settings  
for various conditions.  
6. Click Save.  
Change the voice  
message indicator  
(lamp) setting per line  
1. Choose User Options > Device.  
2. Choose a phone from the Name drop-down menu.  
3. Click Line Settings.  
4. If you have more than one directory number (line) assigned to your  
phone, choose a line from the Line drop-down menu.  
5. In the Message Waiting Lamp area, choose from various settings.  
Note Typically, the default message waiting setting prompts your phone to  
display a steady red light from the handset light strip to indicate a new  
voice message.  
6. Click Save.  
72  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Using the User Options Web Pages  
If you want to...  
Then do this after you log in...  
Change the audible  
voice message indicator  
setting per line  
1. Choose User Options > Device.  
2. Choose a phone from the Name drop-down menu.  
3. Click Line Settings.  
4. If you have more than one directory number (line) assigned to your  
phone, choose a line from the Line drop-down menu.  
5. In the Audible Message Waiting Indicator area, choose from various  
settings.  
Note Typically, the default message waiting setting prompts your phone to  
display a steady red light from the handset light strip to indicate a new  
voice message.  
6. Click Save.  
Change or create a line 1. Choose User Options > Device.  
text label that appears  
on your phone screen  
2. Choose a phone from the Name drop-down menu.  
3. Click Line Settings.  
4. If you have more than one directory number (line) assigned to your  
phone, choose a line from the Line drop-down menu.  
5. In the Line Text Label area, enter a text label.  
6. Click Save.  
Note Your phone uses the ASCII Label field if the phone does not support  
double-byte character sets.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
73  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Setting Up Phones and Access Lists for Mobile Connect  
When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use  
to make and receive calls using the same directory numbers as your desk phone. These phones are  
called remote destinations. You can also define access lists to restrict or allow calls from certain  
numbers to be sent to your mobile phone.  
If you want to...  
Then do this after you log in...  
Create an access list  
1. Choose User Options > Mobility Settings > Access Lists.  
2. Click Add New.  
3. Enter a name to identify the access list and a description (optional).  
4. Choose whether the access list will allow or block specified calls.  
5. Click Save.  
6. Click Add Member to add phone numbers or filters to the list.  
7. Select an option from the Filter Mask drop-down list box. You can filter  
a directory number, calls with restricted caller ID (Not Available), or  
calls with anonymous caller ID (Private).  
8. If you select a directory number from the Filter Mask drop-down list  
box, enter a phone number or filter in the DN Mask field. You can use  
the following wild cards to define a filter:  
X (upper or lower case)—Matches a single digit. For example,  
408555123X matches any number between 4085551230 and  
4085551239.  
!—Matches any number of digits. For example, 408! matches any  
number starts with 408.  
#—Used as a single digit for exact match.  
9. To add this member to the access list, click Save.  
10. To save the access list, click Save.  
74  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Using the User Options Web Pages  
If you want to...  
Then do this after you log in...  
Add a new remote  
destination  
1. Choose User Options > Mobility Settings > Remote Destinations.  
2. Click Add New.  
3. Enter the following information:  
Name—Enter a name for the mobile (or other) phone.  
Destination Number—Enter your mobile phone number.  
4. Select your remote destination profile from the drop-down list box. Your  
remote destination profile contains the settings that apply to remote  
destinations that you create.  
5. Select the Mobile Phone check box to allow your remote destination to  
accept a call sent from your desktop phone.  
6. Select the Enable Mobile Connect check box to allow your remote  
destination to ring simultaneously with your desktop phone.  
7. Choose one of the following options in the Ring Schedule area:  
All the time—Choose this option if you do not want to impose day  
and time restrictions on ringing the remote destination.  
As specified below—Choose this option and select from the  
following items to set up a ring schedule based on day and time:  
Select a check box for each day of the week you want to allow calls  
to ring the remote destination.  
For each day, select All Day or select the beginning and ending times  
from the drop-down lists.  
Select the time zone from the drop-down list box.  
8. Choose one of the following ringing options:  
Always ring this destination.  
Ring this destination only if the caller is in the allowed access list that  
you select.  
Do not ring this destination if the caller is in the blocked access list  
that you select.  
Note The ring schedule drop-down list boxes include only the access lists that  
you have created.  
9. Click Save.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
75  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
If you want to...  
Then do this after you log in...  
Add a new remote  
destination  
1. Choose User Options > Mobility Settings > Remote Destinations.  
2. Select the device from the Name drop-down list box.  
3. Click Remote Destinations.  
4. Click Add New.  
5. Enter the following information:  
Name—Enter a name for the mobile (or other) phone.  
Destination Number—Enter your mobile phone number.  
Answer Too Soon Timer—Enter the amount of time before you can  
pick up a call on the remote destination (in milliseconds).  
Answer Too Late Timer—Enter the amount of time after which it is  
too late to pick up a call on the remote destination (in milliseconds).  
Delay Before Ringing Timer—Enter the amount of time before the  
call rings on the remote destination (in milliseconds).  
Remote Destination Profile—Select a remote destination profile,  
which contains the settings that apply to all of your remote  
destinations.  
Allowed Access List—Select a phone number or rule that allows your  
mobile phone to ring when a call comes in to your desktop phone.  
You can select an allowed access list or blocked access list, but not  
both.  
Blocked Access List—Select a phone number or rule for which your  
mobile phone does not ring when a call comes in to your desktop  
phone. You can select an allowed access list or blocked access list,  
but not both.  
Mobile Phone—Select to allow your mobile phone can accept a call  
sent from your desktop phone.  
Enable Mobile Connect—Select to allow your mobile phone to ring  
simultaneously with your desktop phone.  
Smart Client Installed—Select to indicate that the remote destination  
you are setting up is a smartphone.  
6. Click Save.  
76  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Using the User Options Web Pages  
Using Cisco WebDialer  
Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by  
clicking items in a web browser. Your system administrator must configure this feature for you.  
If you want to...  
Then...  
Use WebDialer with  
your User Options  
directory  
1. Log into your User Options web pages. See Accessing Your User Options  
Web Pages, page 64.  
2. Choose User Options > Directory and search for a coworker.  
3. Click the number that you want to dial.  
4. If this is your first time using WebDialer, set up preferences and click  
Submit. (See the last row in this table for details).  
5. If the Make Call page appears, click Dial. (See the last row in this table  
to learn how to suppress this page in the future, if desired.)  
The call is now placed on your phone.  
6. To end a call, click Hangup or hang up from your phone.  
Use WebDialer with  
another online  
1. Log into a WebDialer-enabled corporate directory and search for  
coworkers.  
corporate directory  
(not your User  
Options directory)  
2. Click the number that you want to dial.  
3. When prompted, enter your user ID and password.  
4. If this is your first time using WebDialer, set up preferences and click  
Submit. (See the last row in this table for details.)  
5. If the Make Call page appears, click Dial. (See the last row in this table  
to learn how to suppress this page in the future, if desired.)  
The call is now placed on your phone.  
6. To end a call, click Hangup or hang up from your phone.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
77  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
If you want to...  
Then...  
Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.  
Set up, view, or  
change WebDialer  
preferences  
Access the Preferences page.  
The Preferences page appears the first time that you use WebDialer (after you  
click the number that you want to dial.)  
To return to Preferences in the future, click the preferences icon from the  
Make Call or Hang Up page.  
The Preferences page contains the following options:  
Preferred language—Determines the language used for WebDialer  
settings and prompts.  
Use permanent device—Identifies the Cisco Unified IP Phone and  
directory number (line) that you will use to place WebDialer calls. If you  
have one phone with a single line, the appropriate phone and line are  
automatically selected. Otherwise, choose a phone and/or line. Phones  
are specified by host name. (To display the host name on your phone,  
choose Press  
(
) > Settings > Network Configuration > Host  
Name.)  
Use Extension Mobility—If selected, prompts WebDialer to use the  
Cisco Unified IP Phone that is associated with your Extension Mobility  
profile (if available).  
Do not display call confirmation—If selected, prompts WebDialer to  
suppress the Make Call page. This page appears by default after you click  
a phone number in a WebDialer-enabled online directory.  
78  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Understanding Additional Configuration Options  
Understanding Additional Configuration Options  
Your system administrator can configure your phone to use specific button and softkey templates  
along with special services and features, if appropriate. This table provides an overview of some  
configuration options that you might want to discuss with your phone system administrator based on  
your calling needs or work environment.  
Note  
You can locate Phone Guides and other documents listed in this table on the web:  
If you...  
Then...  
For more information...  
Need more than one  
phone line  
Ask your system administrator to  
configure one or more additional  
directory numbers for you.  
Talk to your system administrator  
or phone support team.  
Need more speed-dial  
buttons  
First make sure that you are using all See Speed Dialing, page 41.  
of your currently available speed-dial  
buttons.  
If you need additional speed-dial  
buttons, try using Abbreviated Dialing  
or subscribing to the Fast Dial service.  
Want to use one  
extension for several  
phones  
Request a shared line. This allows you See Using a Shared Line, page 44.  
to use one extension for your desk  
phone and lab phone, for example.  
Share phones or office Consider using:  
space with coworkers  
Ask your system administrator  
about these features and see:  
Call Park to store and retrieve  
calls without using the transfer  
feature.  
Advanced Call Handling,  
page 41.  
Call Pickup to answer calls ringing  
on another phone.  
Using a Shared Line, page 44.  
Using Cisco Extension  
Mobility, page 49.  
A shared line to view coworkers’  
calls.  
Cisco Extension Mobility to apply  
your phone number and user  
profile to a shared  
Cisco Unified IP Phone.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
79  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
If you...  
Then...  
For more information...  
Answer calls frequently Ask your system administrator to set See Using AutoAnswer with a  
or handle calls on  
someone’s behalf  
up the AutoAnswer feature for your  
phone.  
Headset or Speakerphone,  
page 54.  
Need to make video  
calls  
Consider using Cisco Unified Video  
Advantage, which enables you to make administrator for additional  
video calls using your Cisco Unified IP assistance and see the  
Contact your system  
Phone, your personal computer, and  
an external video camera.  
Cisco Unified VT Advantage  
Guide.  
Determine the state of a Ask your administrator to set up the  
See Using BLF to Determine a Line  
State, page 46.  
phone line associated  
with a speed-dial  
Busy Lamp Field (BLF) feature for  
your phone.  
button on your phone  
Want to temporarily  
apply your phone  
number and settings to  
a shared  
Ask your system administrator about See Using Cisco Extension  
the Cisco Extension Mobility Service. Mobility, page 49.  
Cisco Unified IP Phone  
80  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Troubleshooting Your Phone  
Troubleshooting Your Phone  
This section provides troubleshooting information for your Cisco Unified IP Phone.  
General Troubleshooting  
This section provides information to help you troubleshoot general problems with your phone. For  
more information, see your system administrator.  
Symptom  
Explanation  
You cannot hear a dial One or more of the following factors might apply:  
tone or complete a call  
You must log into the Extension Mobility service.  
You must enter a client matter code (CMC) or forced authorization  
code (FAC) after dialing a number.  
Your phone has time-of-day restrictions that prevent you from using  
some features during certain hours of the day.  
Settings is unavailable Your system administrator might have disabled Settings on your phone.  
in the Application  
menu.  
The softkey that you  
want to use does not  
appear  
One or more of the following factors might apply:  
You must press more to reveal additional softkeys.  
You must change the line state (for example, go off-hook or have a  
connected call).  
Your phone is not configured to support the feature associated with  
that softkey.  
Cisco CallBack fails  
The other party might have call forwarding enabled.  
The phone shows an  
error message when  
you attempt to set up  
Call Forward All  
Your phone may reject your attempt to set up Call Forward All directly on  
the phone if the target number that you enter would create a Call Forward  
All loop or would exceed the maximum number of links permitted in a Call  
Forward All chain (also known as a maximum hop count). Ask your system  
administrator for details.  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
81  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Viewing Phone Administration Data  
Your system administrator might ask you to access administration data on your phone for  
troubleshooting purposes.  
If you are asked to...  
Then...  
Access network  
Choose  
(
) > Settings > Network Configuration and select the  
configuration data  
network configuration item that you want to view.  
Access status data  
Choose  
want to view.  
(
) > Settings > Status and select the status item that you  
) > Settings > Model Information.  
Access phone model  
information  
Choose  
Choose  
(
(
Access phone call and  
voice quality  
) > Settings > Status > Call Statistics.  
information  
82  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Cisco One-Year Limited Hardware Warranty Terms  
Cisco One-Year Limited Hardware Warranty Terms  
There are special terms applicable to your hardware warranty and various services that you can use  
during the warranty period. Your formal Warranty Statement, including the warranties and license  
agreements applicable to Cisco software, is available on Cisco.com at the following URL:  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
83  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
84  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Index  
A
Abbreviated Dialing 41, 68  
Address Book Synchronization Tool 67  
answering calls 28  
call waiting 28  
calls  
ASCII label field support 68  
audio, quality of 14  
answering 28  
barging 45  
authenticated calls 46  
Auto Dial 25  
blocking 35  
conference features for 36  
ending 30  
AutoAnswer 54  
forwarding 33, 71  
handling multiple 31  
icons for 20  
B
barge  
and shared lines 44  
BLF 46  
maximum per line 20  
multiple parties on 36  
multiple, switching between 31  
muting 31  
BLF Pickup 4, 20, 46  
Busy Lamp Field 46  
button 40  
parking 43  
placing 25, 26  
C
redirecting while ringing 42  
secure 46  
call forwarding  
configuring from web page 71  
configuring on phone 33  
call logs  
storing and retrieving 43  
transferring 32  
using DND 35  
erasing 57  
Cisco Extension Mobility 49  
viewing and dialing from 57  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
85  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Cisco Unified IP Phone  
troubleshooting 81  
encrypted calls 46  
ending a call, options for 30  
web-based services for 64  
Cisco Unified Video Advantage 80  
Cisco WebDialer 77  
Client Matter Code, see CMC  
CMC 27, 81  
conference calls  
FAC 27, 81  
Meet-Me 38  
removing participants from 38  
security-level for 38  
using on phone 60  
viewing participants for 38  
connected 20  
Forced Authorization Code, see FAC  
forwarding calls, options for 33  
corporate directory  
using on phone 57, 59  
group call pickup 42  
D
Details softkey, viewing multiparty calls with  
58  
handset  
device configuration page 64  
dialing, options for 25, 26  
directory  
using 52  
hanging up, options for 30  
headset  
corporate 59  
answering calls with 28  
hanging up with 30  
placing calls with 25  
using 52  
personal 59, 60  
using from web page 77  
using on phone 59  
DND 35  
headset performance, general 13  
hold  
Do Not Disturb 35  
and switching calls 31  
and transferring 32  
86  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Hunt groups, logging out 44  
Meet-Me conferences 38  
indicator for 55, 63  
I
missed calls, records of 57  
MLPP, using 48  
icons  
for call states 20  
for lines 20  
mobile connect  
idle 20  
multiparty calls  
intercom line 20, 40  
international call logging 26, 58, 62  
identifying in call logs 58  
viewing details of 58  
multiple calls, handling 31  
L
language (locale) settings 71  
lines  
and call forwarding 33, 71  
and call states 20  
network configuration data, locating 81  
and using BLF 46  
description of 19  
icons for 20  
number of calls supported on 19  
ring patterns for 71  
ring tones for 55  
P
shared 44  
switching between 31  
text label for 71  
PAB  
using from web page 65  
using on phone 60  
password, changing 71  
Personal Address Book, see PAB  
Personal Directory  
using from web page 65  
using on phone 60  
phone lines  
logging out of hunt groups 44  
M
Malicious Call Identification 48  
MCID 48  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
87  
Download from Www.Somanuals.com. All Manuals Search And Download.  
adjusting contrast 56  
changing language 56  
illumination setting 56  
phone services  
configuring  
and remote-in-use icon 44  
description of 44  
softkey buttons  
see also User Options web pages  
PIN, changing 71  
placed calls, records of 57  
placing calls, options for 25, 26  
pre-dial 25  
description of 18  
speakerphone  
placing calls with 25  
prioritizing calls 48  
privacy  
and shared lines 44  
R
configuring 41, 68  
description of 41  
received calls, records of 57  
redial 25  
remote destination  
creating 75  
using BLF with 41  
status data, locating 81  
suspicious calls, tracing 48  
switching calls 31  
ring schedule 75  
remote-in-use icon for shared lines 44  
ring patterns, changing 71  
ring schedule for remote destinations 75  
ring tones, changing 55  
ringer  
T
customizing 55  
TABSynch 67  
transferring  
options for 32  
troubleshooting  
general 81  
volume for 55  
88  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
see also QRT  
U
User Options web pages  
accessing 64  
configuring features and services with 65  
V
voice message indicator  
changing setting for 71  
description of 63  
voice message service 63  
volume  
for handset, headset or speakerphone 52  
for phone ringer 55  
W
web-based services  
configuring 64  
see also User Options web pages  
WebDialer 77  
whisper 20  
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0  
89  
Download from Www.Somanuals.com. All Manuals Search And Download.  
90  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Americas Headquarters  
Cisco Systems, Inc.  
San Jose, CA  
Asia Pacific Headquarters  
Cisco Systems (USA) Pte. Ltd.  
Singapore  
Europe Headquarters  
Cisco Systems International BV  
Amsterdam, The Netherlands  
CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We  
Work, Live, Play, and Learn is a service mark; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP,  
CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity,  
Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQ  
Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MGX, Networkers, Networking  
Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your  
Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.  
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship  
between Cisco and any other company. (0805R)  
The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries.  
© 2008 Cisco Systems, Inc. All rights reserved.  
OL-15791-01  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Download from Www.Somanuals.com. All Manuals Search And Download.  

Belkin Switch F5U237VUK1 User Manual
Black Box Server LES110BA User Manual
Bolens Lawn Mower 120 255A User Manual
Bosch Appliances Dishwasher SHU 4300 User Manual
Brinkmann Cooktop 815 3680 0 User Manual
Brother Printer PT 2600 User Manual
Campbell Hausfeld Automobile Accessories MP2118 User Manual
Canon Copier Canon Plain Paper Copier User Manual
Casio Camera Accessories QV 120 User Manual
Casio Stereo System DT 930 User Manual