Cisco Systems Cordless Telephone 7905 User Manual

C H A P T E R  
42  
Cisco IP Phone Services  
Configuration  
Using Cisco CallManager Administration, you define and maintain the list of  
Cisco IP Phone Services to which users can subscribe at their site. Cisco IP Phone  
Services comprise XML applications that enable the display of interactive content  
with text and graphics on Cisco IP Phones 7970, 7960, 7940, 7912, and 7905.  
Note  
Cisco IP Phones 7912 and 7905 only support text-based XML applications.  
Cisco CallManager provides sample Cisco IP Phone Services applications. You  
can also create customized Cisco IP Phone applications for your site.  
After you configure the list of services, you can add services to the phones in the  
database and assign them to phone buttons. In Cisco CallManager  
Administration, you can view and modify settings for phones and device profiles.  
Users can log on to the Cisco IP Phone User Options application and subscribe to  
these services for their Cisco IP Phones.  
This section covers the following topics:  
Cisco CallManager Administration Guide  
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Chapter 42 Cisco IP Phone Services Configuration  
Finding a Cisco IP Phone Service  
From the second Find Service where drop-down list box, choose one of the  
following criteria:  
begins with  
contains  
ends with  
is exactly  
Step 3  
Specify the appropriate search text, if applicable, and click Find. You can also  
specify how many items per page to display.  
Tip  
To find all Cisco IP Phone Services that are registered in the database,  
click Find without entering any search text.  
A list of discovered Cisco IP Phone Services displays by  
IP Phone Service icon  
IP Phone Service name  
Description  
Note  
You can delete multiple Cisco IP Phone services from the Find and List  
IP Phone Services window by checking the check boxes next to the  
appropriate Cisco IP Phone Services and clicking Delete Selected. You  
can delete all Cisco IP Phone Services in the window by checking the  
check box in the Matching records title bar and clicking Delete Selected.  
Step 4  
From the list of records, click the IP Phone Service name or description that  
matches your search criteria.  
The window displays the Cisco IP Phone Service that you choose.  
Related Topics  
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Chapter 42 Cisco IP Phone Services Configuration  
Adding a Cisco IP Phone Service  
Adding a Cisco IP Phone Service  
Perform the following steps to add a Cisco IP Phone Service.  
Caution  
Do not put Cisco IP Phone Services on any Cisco CallManager server at your site  
or any server that is associated with Cisco CallManager, such as the TFTP server  
or directory database publisher server. This precaution eliminates the possibility  
that errors in a Cisco IP Phone Service application will have an impact on  
Cisco CallManager performance or interrupt call-processing services.  
Procedure  
Step 1  
Step 2  
Choose Feature > Cisco IP Phone Services.  
In the upper, right corner of the window, click the Add a New IP Phone Service  
link.  
The Cisco IP Phone Services Configuration window displays.  
Enter the appropriate settings as described in Table 42-1.  
To add the service, click Insert.  
Step 3  
Step 4  
After the service is added to the list, you can add and configure parameters for the  
page 42-8 for more information.  
Related Topics  
Cisco CallManager Administration Guide  
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Chapter 42 Cisco IP Phone Services Configuration  
Updating a Cisco IP Phone Service  
Updating a Cisco IP Phone Service  
Perform the following steps to update a Cisco IP Phone Service (for example, to  
change the service URL or other information).  
Note  
If you change the service URL, remove a Cisco IP Phone Service parameter, or  
change the name of a phone service parameter for a phone service to which users  
are subscribed, be sure to click Update Subscriptions to update all currently  
subscribed users with the changes. If you do not do so, users must resubscribe to  
the service to rebuild the URL correctly.  
Procedure  
Step 1  
Step 2  
Find the Cisco IP Phone service by using the procedure in the “Finding a  
Click the name or description of the Cisco IP Phone Service that you want to  
update.  
Step 3  
Step 4  
Update the appropriate settings as described in Table 42-1.  
Add, update, or delete parameters as needed as described in “Adding a  
Step 5  
To apply the changes, update the Cisco IP Phone Services Configuration window:  
If the service was modified after subscriptions existed, click Update  
Subscriptions to rebuild all user subscriptions. You must update  
subscriptions if you changed the service URL, removed a phone service  
parameter, or changed the Parameter Name for a phone service parameter.  
If the service is new and you do not need to rebuild user subscriptions, click  
Update.  
Related Topics  
Cisco CallManager Administration Guide  
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Chapter 42 Cisco IP Phone Services Configuration  
Deleting a Cisco IP Phone Service  
Deleting a Cisco IP Phone Service  
Perform the following steps to delete a Cisco IP Phone Service.  
Before You Begin  
When you delete a Cisco IP Phone Service, Cisco CallManager removes all  
service information, user subscriptions, and user subscription data from the  
database. To find out which devices are using the Cisco IP Phone Service, click  
the Dependency Records link from the Cisco IP Phone Service Configuration  
window. If the dependency records are not enabled for the system, the dependency  
records summary window displays a message. For more information about  
dependency records, see the “Accessing Dependency Records” section on  
page A-3. If you try to delete a Cisco IP Phone Service that is in use,  
Cisco CallManager displays an error message. Before deleting a Cisco IP Phone  
Service that is currently in use, you must perform either or both of the following  
tasks:  
Assign a different Cisco IP Phone Service to any devices that are using the  
Cisco IP Phone Service that you want to delete. See the “Updating a Phone”  
section on page 57-10.  
Delete the devices that are using the Cisco IP Phone Service that you want to  
delete. See the “Deleting a Phone” section on page 57-11.  
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Chapter 42 Cisco IP Phone Services Configuration  
Cisco IP Phone Service Configuration Settings  
Procedure  
Step 1  
Step 2  
Find the Cisco IP Phone service by using the procedure in the “Finding a  
Click the name or description of the Cisco IP Phone Service that you want to  
delete.  
The Cisco IP Phone Services Configuration window displays.  
Step 3  
Click Delete.  
Related Topics  
Cisco IP Phone Service Configuration Settings  
Table 42-1 describes the Cisco IP Phone service configuration settings. See  
Table 42-2 for Cisco IP Phone Service Parameter Settings.  
Table 42-1 Cisco IP Phone Service Configuration Settings  
Field  
Description  
Service Name  
Enter the name of the service as it will display on the  
menu of available services in the Cisco IP Phone User  
Options application. Enter up to 32 characters for the  
service name.  
Service Description Enter a description of the content that the service  
provides.  
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Chapter 42 Cisco IP Phone Services Configuration  
Adding a Cisco IP Phone Service Parameter  
Table 42-1 Cisco IP Phone Service Configuration Settings (continued)  
Field  
Description  
Service URL  
Enter the URL of the server where the Cisco IP Phone  
Services application is located. Make sure that this server  
remains independent of the servers in your  
Cisco CallManager cluster. Do not specify a  
Cisco CallManager server or any server that is associated  
with Cisco CallManager (such as a TFTP server or  
directory database publisher server).  
For the services to be available, the phones in the  
Cisco CallManager cluster must have network  
connectivity to the server.  
Character Set  
If you are using a language other than English for Service  
Name and Description, choose the character set for that  
language. Text that is input by the user displays  
incorrectly if the wrong character set is chosen.  
Related Topics  
Adding a Cisco IP Phone Service Parameter  
Use the following procedure to add and configure Cisco IP Phone Service  
parameters. Add the phone service before you configure parameters. Refer to the  
documentation for the individual Cisco IP Phone Service for specific information  
about whether the service uses parameters, how those parameters should be  
configured, and whether you should provide optional parameter definitions.  
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Chapter 42 Cisco IP Phone Services Configuration  
Adding a Cisco IP Phone Service Parameter  
Procedure  
Step 1  
Step 2  
Find the Cisco IP Phone service by using the procedure in the “Finding a  
From the Cisco IP Phone Services list, choose the service to which you want to  
add parameters.  
The Cisco IP Phone Services Configuration window displays.  
Click the New button to the right of the Parameters list box.  
The Configure Cisco IP Phone Service Parameter dialog appears.  
Enter the appropriate settings as described in Table 42-2.  
To add the new parameter, click Insert.  
Step 3  
Step 4  
Step 5  
Step 6  
Step 7  
Step 8  
To add additional parameters, if needed, repeat Step 4 and Step 5.  
To add the last parameter, click Insert and Close.  
To apply the changes, update the Cisco IP Phone Services Configuration window:  
If the service was modified after subscriptions existed, click Update  
Subscriptions to rebuild all user subscriptions. You must update  
subscriptions if you changed the service URL, removed a phone service  
parameter, or changed the name for a phone service parameter.  
If the service is new and you do not need to rebuild user subscriptions, click  
Update.  
Related Topics  
Cisco CallManager Administration Guide  
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Chapter 42 Cisco IP Phone Services Configuration  
Updating a Cisco IP Phone Service Parameter  
Updating a Cisco IP Phone Service Parameter  
Perform the following steps to update a service parameter for a specific  
Cisco IP Phone Service.  
Note  
If you remove a Cisco IP Phone Service parameter or change the parameter name  
of a phone service for a phone service to which users are subscribed, be sure to  
click Update Subscriptions to update all currently subscribed users with the  
changes. If you do not do so, users must resubscribe to the service to rebuild the  
URL correctly.  
Procedure  
Step 1  
Step 2  
Find the Cisco IP Phone service by using the procedure in the “Finding a  
From the Cisco IP Phone Services list, choose the phone service that you want to  
update.  
The Cisco IP Phone Services Configuration window displays.  
Step 3  
In the Parameters list box, choose the name of the parameter that you want to  
update.  
Step 4  
Step 5  
Step 6  
Click Edit.  
Update the appropriate settings as described in Table 42-2.  
To apply the changes, click Update, or to apply the changes and close the dialog,  
click Update and Close.  
Step 7  
To apply the changes, update the Cisco IP Phone Services Configuration window:  
If the service was modified after subscriptions existed, click Update  
Subscriptions to rebuild all user subscriptions. You must update  
subscriptions if you changed the service URL, removed a phone service  
parameter, or changed the name for a phone service parameter.  
If the service is new and you do not need to rebuild user subscriptions, click  
Update.  
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Chapter 42 Cisco IP Phone Services Configuration  
Deleting a Cisco IP Phone Service Parameter  
Related Topics  
Deleting a Cisco IP Phone Service Parameter  
Perform the following steps to delete a Cisco IP Phone Service.  
Note  
If you remove a phone service parameter or modify the Parameter Name of a  
phone service parameter for a phone service to which users are subscribed, you  
must click Update Subscriptions to update all currently subscribed users with the  
changes. If you do not do so, users must resubscribe to the service to rebuild the  
URL correctly.  
Procedure  
Step 1  
Step 2  
Step 3  
Find the Cisco IP Phone service by using the procedure in the “Finding a  
From the Cisco IP Phone Services list, choose the phone service whose  
parameters you want to delete.  
In the Parameters list box, choose the name of the parameter that you want to  
delete.  
Step 4  
Step 5  
Click Delete.  
To confirm the deletion, click OK.  
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Chapter 42 Cisco IP Phone Services Configuration  
Cisco IP Phone Service Parameter Settings  
Step 6  
To apply the changes, update the Cisco IP Phone Services Configuration window:  
If the service was modified after subscriptions existed, click Update  
Subscriptions to rebuild all user subscriptions. You must update  
subscriptions if you changed the service URL, removed a phone service  
parameter, or changed the Parameter Name for a phone service parameter.  
If the service is new and you do not need to rebuild user subscriptions, click  
Update.  
Related Topics  
Cisco IP Phone Service Parameter Settings  
Table 42-2 describes the Cisco IP Phone service parameter settings.  
Table 42-2 Cisco IP Phone Service Parameter Settings  
Field  
Description  
Parameter Name  
Enter the exact query string parameter to use when you  
build the subscription URL; for example, symbol.  
Parameter Display  
Name  
Enter a descriptive parameter name to display to the user  
in the Cisco IP Phone User Options application; for  
example, Ticker Symbol.  
Default Value  
Enter the default value for the parameter. This value  
displays to the user when a service is being subscribed to  
for the first time; for example, CSCO.  
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Chapter 42 Cisco IP Phone Services Configuration  
Adding a Cisco IP Phone Service to a Phone Button  
Table 42-2 Cisco IP Phone Service Parameter Settings (continued)  
Field  
Description  
Parameter  
Description  
Enter a description of the parameter. The user can access  
the text that is entered here while the user is subscribing  
to the service. The parameter description should provide  
information or examples to help users input the correct  
value for the parameter.  
Parameter is  
Required  
If the user must enter data for this parameter before the  
subscription can be saved, check the Parameter is  
Required check box.  
Parameter is a  
Password (mask  
contents)  
You can mask entries in the Cisco IP Phone User Options  
application, so asterisks display rather than the actual  
user entry. You may want to do this for parameters such  
as passwords that you do not want others to be able to  
view. To mask a parameter entry, check the Parameter is  
a Password (mask contents) check box in the Configure  
Cisco IP Phone Service Parameter window in  
Cisco CallManager Administration.  
Adding a Cisco IP Phone Service to a Phone Button  
In addition to adding a Cisco IP Phone Service, so it is available to users on their  
phones, you can assign the service to a phone button that is configured as a service  
URL. This gives the user one-button access to the service without using the  
services button on the IP phone.  
Perform the following steps to add a service to a service URL button:  
1. Add the service to Cisco CallManager (see Adding a Cisco IP Phone Service,  
2. Customize a phone button template by configuring a Service URL button (see  
Adding Phone Button Templates, page 59-4)  
3. Add the customized phone button template to the phone (see Adding a Phone,  
page 57-5)  
4. Subscribe the service to the phone (see Configuring Cisco IP Phone Services,  
page 57-36)  
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Chapter 42 Cisco IP Phone Services Configuration  
Adding a Cisco IP Phone Service to a Phone Button  
5. Add the service URL to a phone button (see Configuring Service URL  
Buttons, page 57-39)  
Related Topics  
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