Cavalier Modem 6381 User Manual

CavVelocity  
CavVelocity DSL Modem with  
Inline Phone Filter  
Installation Instructions  
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CavVelocity 6381 DSL Modem  
with Inline Phone Filter  
Installation Instructions  
STEP 1 – Package Checklist  
Verify that your package contains the following:  
DSL Modem  
Power Supply  
RJ-11  
Telephone Cable  
RJ-45  
Ethernet Cable  
Two  
Telephone Filters  
1
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STEP 2 – Installing the CavVelocity 6381 DSL Modem  
Place the CavVelocity 6381 DSL Modem on a flat surface with clearance for the rear connectors.  
1. Connect the LINE port on the modem  
to the Phone jack using the supplied  
phone cable.  
2. Connect the PHONE port on the  
modem to a normal telephone  
(optional, you may choose not to use  
phone port).  
3. Connect the LAN port on the modem  
to a 10/100BaseT Ethernet Network  
card on your PC using the supplied  
4
Ethernet cable.  
1
4. Connect the POWER port on the  
2
modem to the supplied power supply  
3
and plug into a wall outlet.  
The modem hardware installation is  
now complete.  
2
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Steps for Telephone Service  
Setting up Your PC for DSL  
Connect a microfilter to each phone jack where you  
are using a telephone or other device on the same  
phone line as the DSL modem. DSL filters block the  
DSL signal from reaching your phone, fax, and other  
devices. EXCEPT for your DSL modem, every device  
sharing the phone number that has DSL needs a filter.  
Unused jacks do not need a filter.  
When starting your PC (98, ME, 2000, XP, Macintosh), check for:  
I Ethernet card properly installed and working  
I Power, line and Ethernet lights are on and functioning on your  
DSL modem. If you have line light and power light, but no  
Ethernet light, check the Ethernet cable going from your modem  
to your network card in your PC to make sure that it is tightly  
installed. If it is secure and there is still no Ethernet light, pull out  
the Ethernet cable from your DSL modem as well as out of the  
PC, and re-insert cable.  
If you skip this step, you could experience noise and reduced phone  
service quality. If you are using a two-line phone, you must purchase  
and use a dual-line microfilter. Dual-line microfilters and additional  
microfilters can be purchased at most computer or electronics retailers.  
Note: An ethernet cable was provided in your DSL package. We  
suggest that you disconnect your computer from any hub or router  
and connect it directly to the DSL modem. This will eliminate any  
issue associated with these devices. After installation you may rein-  
stall these devices, however should the service fail to function prop-  
erly with them installed, you will need to contact the support  
department for the manufacturers equipment.  
Some common devices that need DSL filters:  
I Regular phones  
I Cordless phones  
I Caller ID units  
At this point with the computer connected directly to the DSL modem  
and the modem connected to the jack you should have an Ethernet  
light on your DSL modem. If not, check to see if your network card  
is installed properly, or if the cable is connected correctly. Should  
you not have an Ethernet light at this point contact our support  
desk at 877-459-9182.  
I Answering machines  
I Fax machines  
I Dial-up modems  
I Satellite TV dialers  
I Meter readers  
I Monitored security systems that use the DSL phone line (check  
with your security company to determine if this is necessary)  
Settings:  
Once you have an Ethernet light, you are ready to configure the  
TCP/IP settings on your computer  
3
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Setup Instructions for Windows XP  
I Click on Use the following DNS server addresses  
I Add the primary and secondary DNS numbers below based  
upon your state  
1. Click your Start button, Run. In the run bar type NCPA.CPL.  
Click the OK button  
2. A Network Connections window will open (Fig 1.1)  
I Right click on Local Area Connection, left click on  
Properties  
• VA & MD: 64.83.0.10  
• VA & MD: 64.83.1.10  
• PA: 209.137.171.10  
• PA: 209.137.171.20  
• DE: 209.137.160.7  
• DE: 209.137.160.3  
3. The Local Area Connection Properties window will open up  
(Fig 1.2)  
I Double click on Internet Protocol (TCP/IP)  
5. Click the OK button  
4. The Internet Protocol (TCP/IP) Properties window will open  
(Fig 1.3)  
6. Click the OK button at the Local Area Connection Properties window  
I Click on Use the following IP address  
I Enter your IP address from the welcome letter in the IP  
address box  
7. You should now be connected to the internet, open up Internet  
Explorer to surf the web  
I Enter 255.255.255.0 in the Subnet mask box  
I Enter your default gateway from the welcome letter in the  
Default Gateway box  
Figure 1.1  
Figure 1.2  
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Figure 1.3  
4
Setup Instructions for Windows 2000  
1. Right click on My Network Places, click on Properties (Fig 2.1)  
I Add the primary and secondary DNS numbers below  
based upon your state  
• VA & MD: 64.83.0.10  
• VA & MD: 64.83.1.10  
• PA: 209.137.171.10  
• PA: 209.137.171.20  
• DE: 209.137.160.7  
• DE: 209.137.160.3  
2. A Network and Dial-Up Connections window will open up (Fig 2.2)  
IIRight click on Local Area Connection, left click on Properties  
3. A Local Area Connection Properties window will open up (Fig 2.3)  
IIDouble click on Internet Protocol (TCP/IP).  
4. The Internet Protocol (TCP/IP) Properties window will open (Fig 2.4)  
I Click on Use the following IP address  
5. Click the OK button  
I Enter your IP address from the welcome letter in the IP address box  
IIEnter 255.255.255.0 in the Subnet mask box  
6. Click the OK button at the Local Area Connection  
Properties window  
I Enter your default gateway from the welcome letter in the  
Default Gateway box  
7. You should now be connected to the internet, open up  
Internet Explorer to surf the web.  
I Click on Use the following DNS server addresses  
Figure 2.2  
Figure 2.1  
Figure 2.4  
Figure 2.3  
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5
Setup Instructions for Windows 98/ME  
1. Right click on Network Neighborhood, left click on Properties  
(Fig 3.1).  
4. Click on the DNS Configuration tab (Fig 3.4)  
I Click on Enable DNS  
I Type in the Host name (“My Computer”)  
I Type in the Domain, which is cavtel.net  
I Add the primary and secondary DNS numbers below based  
2. Click on the Configuration tab (Fig 3.2)  
IIGo to TCP/IP for Ethernet card  
upon your state  
3. Click on the IP Address tab (Fig 3.3)  
I Click on Specify an IP address  
I Enter the IP Address from your welcome letter in the IP  
Address field  
• VA & MD: 64.83.0.10  
• VA & MD: 64.83.1.10  
• PA: 209.137.171.10  
• PA: 209.137.171.20  
• DE: 209.137.160.7  
• DE: 209.137.160.3  
I Enter the Subnet Mask of “255.255.255.0” in the Subnet  
mask field  
Figure 3.1  
Figure 3.2  
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Figure 3.3  
Figure 3.4  
6
Setup Instructions for Macintosh OS X (10.3)  
Note: Screenshots may be different, depending on your version of  
the OS X operating system.)  
5. Click on the Gateway Tab (Fig 3.5)  
I Add the Gateway Address provided in your welcome letter  
1. Click on the Apple Menu in the top, left corner of your screen  
and select System Preferences. (Fig 4.1)  
6. Click the OK button  
7. Click OK at the Network window  
2. Click on Network (Fig 4.2)  
8. You’re computer may ask you for your Windows disk, if so,  
3. Click on the Show pull-down menu, and select Built-in Ethernet  
(may be different depending on your computer model) (Fig 4.3)  
insert disc and follow the instructions  
9. You should now be connected to the internet, open up Internet  
Explorer to surf the web.  
4. Click the Configure pull-down menu and select Manually  
I Enter the IP address from your welcome letter in the  
IP Address field  
Figure 4.1  
Figure 4.2  
Figure 3.5  
7
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I Enter 255.255.255.0 in the Subnet Mask field  
I Enter your default gateway  
from the welcome letter in  
the Router field  
Network Test  
To check to see if you are connected to our network:  
IIGo to Start, Run, type in “command” and ping your DNS Server  
IP (ie. “ping 64.83.0.10”) The DNS Server IP is provided in your  
welcome packet.  
I In the DNS Servers field,  
enter the DNS server’s  
address depending on your  
state  
IIIf you get a reply back you are ready to “ping” someone else.  
Try yahoo.com by typing in “ping yahoo.com.  
If you get a  
reply back from yahoo.com you are in service.  
• VA & MD: 64.83.0.10  
• VA & MD: 64.83.1.10  
• PA: 209.137.171.10  
If you do not get a reply back from your default gateway:  
IIDouble check all of your settings, make sure that all the neces-  
sary information such as your IP address, Subnet Mask,  
Gateway, and DNS numbers are in the TCP/IP settings for your  
Ethernet card.  
• PA: 209.137.171.20  
• DE: 209.137.160.7  
Figure 4.3  
• DE: 209.137.160.3  
5. Click Apply Now, and then close the window  
Once connected, if you are not able to surf the Internet using  
Internet Explorer do the following:  
6. You should now be connected to the Internet, open up you web  
IIOpen Internet Explorer, choose the Tools option, select  
Internet Options, Click on the Connections tab, be sure Never  
Dial a Connection is checked. Click the LAN Settings button,  
be sure no options are checked  
browser (Internet Explorer, Safari, Netscape) to surf the web.  
If you have reason to believe that your DSL is not working, please  
call 877-459-9182. Our help desk technicians are available from  
8am to midnight seven days a week.  
8
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If you’ve followed the instructions and it’s still not working, please try the following steps:  
may need to be reinstalled or replaced. Please refer to the  
instruction manual for your ethernet card, or contact the manu-  
facturer for your ethernet card to ensure the drivers for the card  
are installed and functioning properly.  
IF none of the lights are lit:  
1. Make sure that you are using the power supply provided with the  
modem.  
2. Try plugging into another wall outlet (one that is known to be  
IF the correct lights are lit, but you can’t ping your  
DNS Server IP:  
functioning).  
IF the “Line” light is not lit:  
*If you are using a router, please refer to the instruction manual for  
your router, or contact the router manufacturer.  
1. Make sure that you’re using the telephone cable provided with the  
modem. Any other type of cable could prevent the line light from  
illuminating.  
1. Make sure that you are pinging the IP address of your DNS Server.  
2. Double check your TCP/IP settings. Make sure that you have  
everything entered correctly.  
2. Make sure that the telephone cable is connected directly to the  
wall jack. It must not run through any filters or splitters.  
3. Unplug the power supply from the modem, and unplug the line  
cable from the modem and from the wall jack. Wait 30 seconds.  
Plug the line cable back into the wall and modem, then plug the  
power cable back into the modem.  
3. Unplug the modem, let it sit there for at least 30 seconds, then plug  
it back in.  
4. Try pinging your assigned IP address. This IP address resides on the  
ethernet card in your computer. If you cannot ping this address, then  
check your TCP/IP settings (IP address, Subnet Mask, Gateway and  
DNS). Make sure everything is entered correctly.  
5. Reboot and check the settings again. If your Ethernet card keeps  
dropping the settings after every reboot, the card may need to be  
reinstalled or replaced. Please refer to the instruction manual for  
your ethernet card, or contact the manufacturer for your ethernet  
card to ensure the drivers for the card are installed and functioning  
properly.  
IF the “Ethernet” light is not lit:  
*If you are using a router, please refer to the instruction manual for  
your router, or contact the router manufacturer.  
1. Unplug the Ethernet cable from the modem and computer. Plug  
both ends back in, making sure that there is a snug connection.  
2. Try rebooting the computer. If the ethernet light blinks once during  
the reboot, the ethernet card is not functioning properly. The card  
Cav
Velocity  
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ISP Technical Help Desk – 877-459-9182  
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