Canon Scanner FB620U User Manual

Canon Color Image Scanner

CanoScan FB620U

Hardware

Guide

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How to Use the Product Guide

This guide provides in-depth information on individual topics related to the CanoScan FB620U color

image scanner and the accompanying software CD-ROM. If you haven’t already read the Quick Start

Guide, we recommend that you follow its suggestions first before consulting this guide.

Organization of the Product Guide

The guide deals with scanner and software topics that could not be covered in the Quick

Start Guide. Each topic is intended to be read as a separate unit. You need only read the

topics that apply. This guide is divided into 2 sections.

Placement and Connection

How to connect it to the computer and how to position documents for scanning.

Appendices

Troubleshooting tips, care and maintenance.

• References to Windows in this guide refer to Windows 98.

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Co n ve n t io n s Use d in t h is Gu id e

Important information in this guide is indicated by the following symbols.

• This symbol indicates precautions that must be taken when operating the equipment.

Ensure that you read all warnings.

• This symbol indicates supplementary operating procedures and other useful information.

Use of a shielded cable is necessary to comply w ith technical requirements of the EMC Directive.

Disclaimer

1. While every effort has been made to ensure that the information contained in this guide is accurate and complete, no

liability can be accepted for any errors or omissions. We respectfully request that you notify the nearest Canon Customer

Care Center if you have any questions or suggestions about this guide. Canon Inc. reserves the right to change the

specifications of the hardware and software described herein at any time without prior notice.

2. No part of this guide may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any

language in any form, by any means, without the prior written permission of Canon Inc.

3. Canon Inc. makes no warranties for damages resulting from corrupted or lost data due to a mistaken operation or

malfunction of the software or equipment.

•

CanoScan is a trademark of Canon Inc.

Adobe, Adobe Acrobat and Adobe PhotoDeluxe are trademarks of Adobe Systems Incorporated.

Microsoft and Windows are registered trademarks of Microsoft Corporation in U.S. and other countries.

Other names and products not mentioned above may be trademarks or registered trademarks of their respective companies.

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Table of Contents

Features of the CanoScan FB620U................................................................................. 7

Safety Precautions ................................................................................................... 9

Setup and Use ............................................................................................................... 13

Components Guide....................................................................................................... 16

Placement and Connection

Connecting to the Computer....................................................................................... 19

About the USB Interface .............................................................................................. 21

Positioning the Documents.......................................................................................... 22

How to Use the Start Button ....................................................................................... 24

The Smart Button and ScanGear Toolbox CS ........................................................... 24

Changing the Start Button Functions ...................................................................... 25

Transporting the Scanner............................................................................................. 27

Appendices

Troubleshooting ........................................................................................................... 30

Problems with the Initial Connection of the Scanner to a USB Port...................... 31

Problems with Software Installation........................................................................ 32

Problems Starting Software Programs ..................................................................... 32

Problems with the Scanner ....................................................................................... 34

Problems with Scanning............................................................................................ 35

Other questions ......................................................................................................... 37

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Care and Maintenance ................................................................................................. 38

Major Specifications ..................................................................................................... 40

Index.............................................................................................................................. 41

Canon Technical Support ............................................................................................. 42

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Features of the CanoScan FB620U

This scanner is a flatbed color scanner with 600 dpi optical resolution incorporating the following features.

• Compact Footprint

Ultracompact body [10.1 x 14.7 x 2.5 inches (256 x 372.5 x 63 millimeters)] for an A4/

letter-size scanner. Weighing only 2.0 kilograms (4.4 pounds), this scanner is so light

that it can easily be placed or moved to suit your convenience.

• Standby Power and Energy-Saving Features

Consumes only 2.5 watts at standby and only 5 watts at full operation. The standby

feature means the scanner is always ready to use.

• Fine Color Tones and High Resolution

Employs proprietary Canon LIDE scanning technology in an ultrahigh-sensitivity CIS

(Contact Image Sensor). Reading 12 bits (4096 colors) per red, green and blue (RGB)

channel, the scanner offers 8-bit output that reproduces brilliant tones at high

resolution.

• Convenient Start Button

The one-touch start button on the front of the scanner allows convenient use of the

accompanying software (ScanGear Toolbox CS).

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• It is illegal to reproduce currency, bills, negotiable securities and other prohibited

documents. Reproduction of such items may be subject to criminal prosecution.

• It is illegal to reproduce legal certificates, licenses, travel tickets, and certain public and

private documents prohibited from reproduction. Reproduction of such items may be

subject to criminal prosecution.

• Please note that intellectual property protected by copyright may not be reproduced

without the express permission of the copyright holder except for personal or household

use under limited circumstances.

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Safety Precautions

Please read and take the following precautions before using the equipment.

WARNING Indicates a warning concerning operations that may lead to death or injury to persons

if not performed correctly. In order to use the equipment safely, always pay attention

to these warnings.

CAUTION Indicates a caution concerning operations that may lead to injury to persons or

damage to property if not performed correctly. In order to use the equipment safely,

always pay attention to these cautions.

About Locations

WARNING

• Do not place equipment near flammable liquids such as alcohol or thinners. If the

internal electrical parts come in contact with flammable liquids, fire or electric shocks

may result.

• Do not place the following objects on top of the equipment. If the internal electrical

parts come in contact with these objects, fire or electric shocks may result.

- metallic objects, such as necklaces

- containers with liquid, such as cups, vases and flower pots

If any of these objects or liquids enter the equipment, immediately unplug the AC

adapter and contact your retailer or Canon Customer Care Center.

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CAUTION

• Do not place the equipment in the following areas. Fires or electric shocks may result.

- Areas with high humidity

- Areas subject to direct sunlight

- Areas with high temperatures

- Areas near flame sources

• Do not place on shaky stands, unstable surfaces or surfaces subject to frequent vibrations.

If the equipment falls, it may cause injuries.

• Do not place heavy objects on the equipment. Objects may fall and cause injuries.

About the Power Supply

WARNING

• Do not damage, mutilate or modify the power cord or AC adapter. Do not place heavy

objects on, pull or excessively bend the power cord. Damaged wires may cause fire or

electric shocks.

• Do not plug/unplug the AC adapter with wet hands. You may be electrocuted.

• Do not connect excessive numbers of plugs into one electrical outlet. It could cause fires

or electric shocks.

• Do not twist or tie electrical cords together. It could cause fires or electric shocks.

• Always plug power cords or AC adapters in all the way. If not plugged in completely,

they may cause fires or electric shocks.

• As a rule, do not use electrical extension cords. They could cause fire or electric shocks.

If the use of an extension cord is necessary, do not use one longer than 15 ft. (5 m).

Make sure that the extension cord is not twisted, the connection between the power

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cord and the extension cord is secure and the AC adapter is fully plugged in. Do not use

multiple extension cords.

• Do not use extension cords in high traffic areas where they can be stepped on or tripped

over, which may damage the cords. Damaged wires could cause fires or electric shocks.

CAUTION

• Do not use unavailable voltage outlet. It could cause fires or electric shocks.

• When unplugging the AC adapter, always pull on the main body of the adapter. Do not

pull the AC adapter out by the cord, which may damage the wires and lead to fire or

electric shock.

• Do not place objects around the AC adapter in case it needs to be unplugged during

emergencies.

General Handling Precautions

WARNING

• Do not take apart or modify the equipment. There are high voltage parts within that

could cause fire or electric shocks if exposed.

• If you hear unusual noises, see smoke, feel excessive heat or smell anything unusual,

immediately unplug the AC adapter and contact your retailer or Canon Customer Care

Center. Continued use may result in fires or electric shocks.

• Do not use flammable sprays near this equipment. Also do not spill water, liquids, or

flammable liquids on the equipment. If these fluids enter this equipment and contact

the electrical parts, fires or electric shock may result. If anything enters the equipment,

immediately unplug the AC adapter and contact your retailer or Canon Customer

Care Center.

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• When cleaning the equipment, always unplug the AC adapter. Otherwise you could

cause a fire or receive an electric shock.

• When cleaning the equipment, use a water-moistened cloth that is well wrung out. Do

not use flammable liquids such as alcohol, benzene or thinners. If a flammable liquid

enters the inner electrical parts, it may cause fires or electric shocks.

CAUTION

• Carefully close the document cover in order not to pinch your hands.

• Do not press heavily on the document cover. The document glass may break and injure

you.

• When not in use for extended periods, such as long weekends, unplug the equipment for

safety.

• When transporting the equipment, be extremely careful. Dropping it could cause an

injury.

• Wait until the equipment has cooled before placing a cover over it. Otherwise it may

cause a fire.

• Do not use the supplied CD-ROM in regular CD players. It produces excessively loud

sound that may cause hearing damage.

• Unplug the AC Adapter from the outlet at least once a year, and clean the area around

the base of the AC Adapter’s metal pins to ensure all dust is removed. If dust accumulates

in this area, it may result in a fire.

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Setup and Use

In order to use this scanner safely, please obey the following warnings at all times.

• Please use in an area where the following temperature and humidity conditions can be met.

Surrounding temperature: 41 - 95 degrees F (5 degrees - 35 degrees C)

Surrounding humidity:

10% - 90% RH (without condensations)

• Please use where the electrical conditions (normal home outlets) can be met in your

country.

• Make certain there is plenty of clear space around the scanner.

(Below is a diagram looking straight down on the scanner).

Approx. 20 cm

(8 in.)

Approx. 10 cm

(4 in.)

Approx. 10 cm

(4 in.)

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• The supplied cable is approximately 3ft (1m) long. Set up the scanner so that the cable

reach from the scanner to the electrical outlet.

• Do not set up in areas where there is an excessive fluctuation in temperature or humid-

ity. Also do not move the equipment from high humidity areas to low humidity areas.

Condensation may cause image errors. After moving from high humidity areas to low

humidity areas, leave the scanner enough time to gradually adapt to the new conditions

before use.

• Do not use the scanner in areas subject to direct sunlight. The humidity may rise inside

the equipment and cause damage or decrease image quality. If you have to use the

scanner in direct sunlight, make sure to use a thick curtain to block the light.

• Locations to Avoid

Uneven or stepped surfaces

High-temperature environments

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Environments subject to shocks,

smoke, noxious fumes, water vapor or

dust

Locations near TVs or devices generat-

ing strong magnetic fields

Environments in which the air is salty or

greasy

Locations subject to strong direct

sunlight

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Components Guide

Scanning Unit

Core component of the scanner, compris-

ing the light source and sensing units

(Usually found at the front of the scanner)

Document Cover

Holds documents in place

Document Glass

Alignment Mark

Place documents here

Align document

edges here

Start Button

Starts the accompanying

software, ScanGear Toolbox CS

Lock Switch

Locks and unlocks the

scanning unit

• Do not tilt the scanner more than 90 degrees when checking or operating the lock.

• Always unlock the scanner before plugging in the AC adapter. Operating the scanner in

the locked state may damage the equipment.

• Lock the scanning unit before transporting the scanner (See Quick Start Guide).

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USB Connector

USB interface cable connects here

Pow er Connector

The AC adapter power cord

connects here

Pow er cord

AC Adapter

• This scanner does not have a power switch.

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Placement and Connection

Connecting to the Computer......19

About the USB Interface .............21

Positioning Documents ...............22

How to Use the Start Button .....24

Transporting the Scanner ...........27

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Connecting to the Computer

Connect the scanner to your computer using the supplied USB interface cable. The USB interface allows

three basic configurations. The scanner can be connected directly to the USB connector on the com-

puter, directly to a USB hub that is connected to the computer, or to a throughput USB connector on

another device that supports the USB interface. The three configurations are shown below.

Configuration 1

Scanner Directly Connected to

Computer

Other USB Device

Configuration 2

Scanner Directly Connected

to HUB

USB

Hub

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Co n fig u ra t io n 3

Scanner Connected to Another

USB Device

1.Attach the PC end of the USB interface cable to the computer’s USB connector, a USB

connector on a USB hub or the throughput USB connector on another USB device.

2.Attach the scanner end of the USB interface cable to the scanner’s USB connector (the

rectangular connector labeled USB on the back panel).

• Most USB-compatible computers have 2 USB ports. Other devices, such as keyboards, may

be equipped with an additional USB port. The scanner may be connected to any of these

ports.

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About the USB Interface

The USB (Universal Serial Bus) interface is a new standard for connecting peripheral devices to comput-

ers. The USB interface offers these benefits:

• Accommodates a wide array of devices, including scanners, keyboards, joysticks, printers

and modems.

• Provides excellent expansibility, allowing up to 127 devices to be connected to one USB

controller.

• Supports two-way communication at speeds faster than a parallel port (12 megabits per

second versus 1) or a serial port.

• Supports ‘hot swapping,’ which is the ability to add or remove devices without turning

off the computer, an improvement over the SCSI interface that makes it easy to share

devices between computers.

• Supports true ‘plug-and-play,’ eliminating the need to set IRQ settings, set DIP switches

or reconfigure the computer’s system each time a peripheral device is added.

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Positioning the Documents

Position documents for scanning on the document glass, using the alignment mark as a guide.

Lift the document cover.

Place the document.

Place the document face down on the document glass with its top edge at the front of the

scanner (the edge farthest away from the document cover hinge). Align the edges of the

document with the alignment mark.

Alignment Mark

Bottom Edge

of Document

Top Edge of

Document

Close the document cover, being careful not to dislodge the document.

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• The maximum allowable size for scanning is 8.5 x 11.69 inches (216 x 297 mm), up to A4

or letter size.

• This scanner is equipped with an ultra-sensitive scanning unit. Opening the document

cover during scanning or improperly closing it may not produce proper results. When the

document cover cannot be closed because you are scanning thick documents, such as

books, cover the document glass with a dark cloth to prevent ambient light from

affecting the scan.

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How to Use the Start Button

You can increase the efficiency of scanning

by making good use of the scanner's start button.

Start Button

The Smart Button and ScanGear Toolbox CS

Pressing the scanner’s start button sends a signal that tells the computer something like “hey, the start

button's been pressed!” When the computer receives this signal, it starts ScanGear Toolbox CS.

As explained in the Quick Start Guide, ScanGear Toolbox CS is a software utility that simplifies the

scanning process. Its default settings include several preset buttons, such as the Save button, which

automatically initiates a scan and saves the image when clicked. It also has several buttons that can be

easily set to work with other programs. For example, it can automatically start a program, initiate a scan,

save the image and load it into the program for editing. Please read the ScanGear Toolbox CS User's

Guide electronic manual for instructions to set up the buttons.

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Changing the Start Button Functions

The start button was programed to start ScanGear

Toolbox CS if you selected the standard installation

option. If you wish to change this to have it start

another program or to have the option of selecting

which program is started when the button is

pressed, follow the procedures below. For details,

see the ScanGear CS-U User's Guide.

1.Click the Windows [Start] menu

and select [Settings] and [Control

Panel].

2.Double-click the [Scanners and

Cameras] icon.

3.Select [CanoScan FB620U] from

the Devices tab.

4.Click the [Properties] button.

5.Click the [Events] tab.

The window shown to the right

will display.

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6.Confirm that [Canon Push Button] is selected in the [Scanner events] section.

7.Beneath that, you can select the name of the application that the start button will

initiate. Place a check mark beside the name of an application you wish to select.

If you select more

than one application,

you’ll see this dialog

box when you press

the scanner start

button. Select an

application to receive

the image and

click OK.

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Transporting the Scanner

Always engage the lock before transporting the scanner.

Unplug the scanner’s AC adapter from the electrical outlet.

Confirm that the scanning unit is at the front of the scanner.

If the scanning unit is not at the front, remove all documents from the document glass,

close the document cover, and plug in the power cord. Then plug the AC adapter into the

electrical outlet. Check to see that the scanning unit has correctly returned to the front of

the scanner, then unplug the AC adapter from the electrical outlet. Lastly, unplug the

power cord plug from the scanner.

Scanning Unit

Confirm that the scanning unit is

in this position

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Lock the scanning unit by pushing the lock switch toward the lock mark ( ).

Lock

Switch

Lock

Position

• Carrying or transporting the scanner without locking the scanning unit may damage it.

Be particularly careful to lock the scanning unit when transporting the scanner in a

vehicle.

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Appendices

Troubleshooting ......................... 30

Care and Maintenance ............... 38

Major Specifications................... 40

Index............................................ 41

Canon Technical Support ................. 42

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Troubleshooting

Please read the suggestions below when scanning isn’t proceeding as expected or when you encounter

a problem operating the scanner. If the remedies suggested below do not solve your problems,

Canon Computer Systems, Inc. offers a full range of technical support options to assist you. Please refer

to the Canon Technical Support information listed at the end of this manual.

• When you contact a Canon Customer Care Center, our technicians need to know about

the computer connected to the scanner.

• For assistance with problems related to the installation and operation of the software,

please also refer to the Readme and Help files accompanying each program. These files

contain important information that may not be found in the manuals.

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Problems with the Initial Connection of the Scanner to a USB Port

Scanner Appears as an Unknown Device Not a Scanner

Cause 1:

Computer or computer operating system is incompatible with the scanner, or

the USB interface has not been enabled in the BIOS

Solution:

The performance guarantee for this scanner and its software is limited to its

operation with computers running Windows 98 that are equipped with a

built-in USB port. Computers running Windows 95 with a USB port on an

optional expansion card fall outside the limits of the guarantee.

Computers with operating systems that have been upgraded to Windows 98

may have the USB interface setting set to Off in the system BIOS. You must

change the BIOS settings to enable the USB interface. Please refer to the

manual that accompanied your computer for these instructions.

Cause 2:

Solution:

Incorrectly connected USB cable

An incorrect connection to a USB hub or another USB device will prevent the

scanner from working. Check the USB cables to ensure that they are correctly

attached. (See p. 19)

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Problems with Software Installation

Installation is unsuccessful

Cause 1:

Solution:

Insufficient memory to run the installer program

Close other software programs that are running and reinstall

Cause 2:

Solution:

Insufficient free hard disk space

Delete or transfer unnecessary files from the hard disk and reinstall. Refer to

the Quick Start Guide for the required free hard disk space.

Nothing displays when the CanoScan Setup Utility CD-ROM is placed in the drive

Cause:

Solution:

CD-ROM will not automatically run the menu program

Start the menu program manually (See Quick Start Guide)

Problems Starting Software Programs

[TWAIN problem] message is displayed (Windows)

Cause 1:

Scanner not detected because the AC adapter is not correctly plugged into

the electrical outlet

Solution:

Cause 2:

Plug the AC adapter securely into the electrical outlet (See Quick Start Guide)

Scanner not detected because the power cord plug is not correctly connected

to the scanner

Solution:

Cause 3:

Reconnect the power cord to the scanner (See Quick Start Guide)

Scanner not detected because the USB interface cable is not correctly con-

nected to the computer or the scanner.

Solution:

Reconnect the USB interface cable to the scanner or the computer

(See Quick Start Guide)

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Problems starting ScanGear CS-U as a TWAIN driver from within another application

Cause 1:

Solution:

Insufficient memory (RAM) available to start ScanGear CS-U

Close other programs and start ScanGear CS-U

Cause 2:

Solution:

ScanGear CS-U already running as a TWAIN driver within another application

Close the ScanGear CS-U already running as a TWAIN driver (See ScanGear CS-U

User’s Guide electonic manual)

Cause 3:

Solution:

ScanGear CS-U is not installed

Install ScanGear CS-U (See Quick Start Guide)

Cause 4:

Solution:

Application program is not TWAIN_32 compatible

Start ScanGear CS-U from within a TWAIN_32 compatible program

Cause 5:

Solution:

The scanner not selected

Select scanner following the directions included in the application manual

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Problems with the Scanner

Scanner not identified

Cause 1:

Solution:

Scanner not powered on when computer is started

Plug in the AC adapter to an outlet

Cause 2:

Solution:

USB interface cable is disconnected or loose

Securely connect USB interface cable (See Quick Start Guide)

Cause 3:

Solution:

Computer has not correctly recognized scanner

Use the following procedures to have the computer recognize the scanner

1. Click the Windows [Start] menu and select [Settings] and [Control Panel].

2. Look for an icon labeled [Scanners and Cameras]. Double-click it.

3. Confirm that "CanoScan FB620U" appears in the list of installed devices.

The computer will not detect the scanner correctly if the Scanners and

Cameras icon is missing or the respective "CanoScan FB620U" item is missing

from the list. If either is missing, you must restart the installation from the

beginning. (See Quick Start Guide)

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Problems with Scanning

Scanner will not scan

Cause 1:

Solution:

Scanner not powered up

Securely connect the AC adapter to the scanner and electrical outlet

(See Quick Start Guide)

Cause 2:

Solution:

Scanning unit locked

Unlock scanning unit by setting lock switch to unlocked position

(See Quick Start Guide)

Cause 3:

Solution:

Software incorrectly installed

Reinstall software (See Quick Start Guide)

Scanning unit fails to return to ready position (front of scanner)

Cause:

AC adapter out of contact with electrical outlet or scanner while scanning

unit in motion

Solution:

Clear all documents and objects from the document glass, close the document

cover, unplug the AC adapter from the electrical outlet and then plug it back in

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Scan quality is poor

Cause 1:

Solution:

Document cover is open

Close the document cover

Cause 2:

Solution:

Original document floating on document glass

Gently press down on the document cover to prevent the document from

floating

Cause 3:

Solution:

Improperly closed or floating document cover

Hold document cover down with hand during scan

Cause 4:

Solution:

Dirty document glass or document cover

Clean document glass or document cover (See p. 38)

Cause 5:

Solution:

Incorrect scan settings

Rescan with adjusted settings (See the ScanGear CS-U User’s Guide electronic

manual)

Cause 6:

Solution:

A power cord is too close to the scanner

Move all power cords away from the top of the scanner and surrounding

area

Glossy color photo will not scan clearly

Cause:

Optical interference created by the photo adhering to document glass

produces striped patterns

Solution 1:

Solution 2:

Solution 3:

Gently press down on the document cover

Move the photo on the document glass to break the adhesion

Clean the document glass (See p. 38)

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Stripes appear on scan of publication

Cause:

Moiré effect from scan of publication at high resolution (print screen lines

highlighted by optical interference, producing striped patterns). The appear-

ance of this effect is dependent upon particular combinations of screen line

densities and scanning resolutions

Solution:

Rescan at different resolutions (See the ScanGear CS-U User’s Guide

electronic manual)

Whitened edges on image scanned from thick book

Cause:

Scanner employs an ultra-sensitive scanning unit that picks up ambient light if

document cover cannot stop light from entering around the edges of the book

Cover the book and document glass with a dark cloth to prevent ambient

light from affecting the scan

Solution:

Slow scanning speed

Cause:

Solution:

Resolution is set higher than necessary

Lower the resolution.