Canon IP Phone H323 User Manual

IP Office Release 6

H323 IP Telephone Installation

15-601046 Issue 16a - (15 March 2010)

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Contents

7. Alternate DHCP Server Setup

7.1 Using a Win..d..o..w...s...D..H...C...P...S..e..r..v.e..r..................................... 71

Contents

1. IP Office H323 IP Phones

7.2 Alternate O.p..t.i.o..n..s............................................................ 74

1.1 What is New..................................................................... 8

1.2 Supported .P..h..o..n..e..s.......................................................... 10

1.3 System Ca.p..a..c.i.t.y............................................................. 11

1.4 Phone Firm..w..a..r.e.............................................................. 12

1.5 Simple Inst.a..l.la..t.i.o..n........................................................... 13

1.6 Installation.R...e..q..u..i.r.e..m...e..n..t.s............................................... 14

1.7 Licenses ..................................................................... 15

1.8 Network As.s..e..s..s..m...e..n..t..................................................... 16

1.9 Voice Com.p..r.e..s..s.i.o..n......................................................... 17

8. WML Server Setup

8.1 Testing 462..0...W...M...L...B...r.o..w..s..i.n..g...U...s.i.n..g...X...it.a..m...i.................... 77

8.2 Setting the.H...o..m...e...P..a..g..e................................................... 79

8.3 Apache We..b...S..e..r.v..e..r..W....M...L...C..o..n..f.i.g..u..r.a..t.i.o..n........................ 80

8.4 Microsoft II.S...W...e...b..S...e..r.v..e..r..W...M...L...C...o..n..f.i.g..u..r.a..t.i.o..n................ 80

8.5 Open URL.E..n..t.r..y............................................................. 81

Index

...............................................................................83

1.10 QoS

..................................................................... 19

1.11 Potential V..o..I.P....P..r.o..b..l.e..m...s............................................... 19

1.12 User PC C..o..n..n..e..c..t.i.o..n..................................................... 20

1.13 Power Su.p..p..ly...O...p..t.i.o..n..s.................................................. 21

1.14 File Serve.r..O...p..t.i.o..n..s....................................................... 23

1.15 File Auto G...e..n..e..r.a..t.i.o..n..................................................... 24

1.16 Control Un..i.t..M...e..m...o..r.y...C...a..r.d............................................ 25

2. Installation

2.1 Adding Lice..n..s..e..s............................................................. 30

2.2 Creating/Ed..i.t.i.n..g...t.h..e...S..e..t.t.i.n..g..s...F..i.le.................................... 31

2.3 Manually C.r.e..a..t.i.n..g...E..x..t.e..n..s..i.o..n..s........................................ 33

2.4 Phone Con.n..e..c..t.i.o..n.......................................................... 34

2.5 Static Addr.e..s.s...I.n..s..t.a..l.l.a..t.io..n............................................... 35

2.6 Phone Reg.i.s..t.r.a..t.i.o..n......................................................... 36

2.7 Extension &...U...s..e..r..S..e..t.u..p.................................................. 37

2.8 Phone Sec.u..r.i.t.y............................................................... 37

2.9 Backup Re.s.t.o..r..e.............................................................. 38

2.10 Listing Re.g..i.s..t.e..r.e..d...P..h..o..n..e..s............................................ 41

2.11 Error Mes.s..a..g..e..s............................................................ 42

3. Other Installation Options

3.1 VPN Remo.t.e...P..h..o..n..e..s...................................................... 44

3.2 VLAN and I.P....P..h..o..n..e..s...................................................... 47

4. Static Administration Options

4.1 QOS Optio.n...S..e..t.t.i.n..g..s...................................................... 55

4.2 Secondary Ethernet (Hub)/IR Interface

Enable/Disable..................................................................... 55

4.3 View Detail.s.................................................................... 56

4.4 Self-Test P.r.o..c..e..d..u..r.e........................................................ 57

4.5 Resetting a..P...h..o..n..e.......................................................... 58

4.6 Site Specifi.c...O...p..t.io..n...N...u..m...b..e..r.......................................... 59

4.7 Automatic G...a..i.n...C..o..n..t.r.o..l.................................................. 60

5. Restart Scenarios

5.1 Boot File N.e..e..d..s...U..p..g..r.a..d..i.n..g............................................. 63

5.2 No Application File or Application File Needs

Upgrading

..................................................................... 63

5.3 Correct Boot File and Application File Already

Loaded

..................................................................... 63

6. Infrared Dialling

6.1 Enabling th.e...I.R....P..o..r.t....................................................... 67

6.2 Dialling Pho..n..e...N...u..m...b..e..r.s................................................. 67

6.3 Beaming Fi.l.e..s...D..u..r..in..g...a...C...a..l.l.......................................... 68

H323 IP Telephone Installation

IP Office Release 6

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Chapter 1.

IP Office H323 IP Phones

H323 IP Telephone Installation

IP Office Release 6

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IP Office H323 IP Phones:

1. IP Office H323 IP Phones

This documentation provides notes for the installation of supported Avaya 1600, 4600 and 5600 IP

phones onto IP

Office phone systems. It should be used in conjunction with the existing installation documentation for those series of

phones, especially the following:

· 9600 Series IP Telephones Administrator Guide (16-300698)

· 4600 Series IP Telephone LAN Administrator Guide (555-233-507).

· 1600 Series IP Telephones Administrators Guide (16-601443).

· DHCP versus Static IP Installation

Though static IP installation of H323 IP phones is possible, installation using DHCP is strongly recommended. The

use of DHCP eases both the installation process and future maintenance and administration. For static installations,

following a boot file upgrade, all static address settings are lost and must be re-entered.

· Network Assessment

High quality voice transmission across an IP network requires careful assessment of many factors. Therefore:

· We strongly recommend that IP phone installation is only done by installers with VoIP experience.

· The whole customer network must be assessed for its suitability for VoIP, before installation. Avaya may refuse

to support any installation where the results of a network assessment cannot be supplied. See Network

Assessment

for further details.

H323 IP Telephone Installation

IP Office Release 6

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1.1 What is New

IP Office Release 6

The following changes specific to Avaya H323 IP phone support have been made as part of the IP Office 5.0 release.

· Avaya IP Phone Licenses

On IP500 and IP500 V2 systems, Avaya 1600, 4600, 5600, 9600, IP DECT, DECT R4, T3 IP, Spectralink and VPN

phones are licensed by Avaya IP Endpoint licenses. These licenses are consumed by each phone as it registers

with the IP Office system. Existing VCM channel resources and VCM Channel licenses enable a number of unlicensed

phone registrations.

· Existing VPN Remote licenses are no longer used. Phones using VPNremote client software require an Avaya IP

Phones license.

· Licenses are used on a first come first served basis as phones register with the IP Office system. Phones that

it is possible to pre-allocate available license capacity to selected extensions.

· 9600 Series Phones

IP Office Release 6 supports a number of phones from the 9600 Series of phones. Supported phones are the 9620L,

9620C, 9630G, 9640, 9640G, 9650 and 9650C.

IP Office Release 5

The following changes specific to Avaya H323 IP phone support have been made as part of the IP Office 5.0 release.

· Embedded Memory Card Usage

In order to simplify H323 phone installation and maintenance, a number of changes have been made, employing

the Embedded Voicemail memory card supported by IP406 V2 and IP500 control units.

· Automatic File Loading

Using the Embedded File Management option within IP Office Manager, the option File | Upload Phone Files

will transfer all necessary phone firmware files required for phones supported by IP Office 5.0 to the memory

card. Those files are then available to the phones if the IP Office is configured as the HTTP/TFTP server for

phones.

· Auto-Generated File Operation

If the IP Office is configured as the HTTP/TFTP file server for H323 phones, the Embedded Voicemail memory

card is used as the file store. The file server normally requires copies of various .scr and .txt files to be present.

For IP Office 5.0, if those files are not present on the memory card, the IP Office will auto-generate a suitable

file when it is requested by a phone.

· Extension Quality of Service Measurement

Through the IP Office configuration, H323 IP phones (1600 Series, 4600 Series and 5600 Series) can be enabled to

send QoS information to the IP Office system. For other types of extension, when their call involves a VCM channel,

QoS information is available. The QoS information is round trip delay, jitter and packet loss. This information is

used in a number of ways.

· QoS Display

Within the IP Office System Status Application (SSA), the current QoS measurements are shown for calls. This

is in addition to the QoS measurement already displayed by SSA for IP trunks.

· QoS Alarms

QoS alarms thresholds can be set within the IP Office configuration. On calls where a threshold is exceeded, an

alarm is generated at the end of the call. The alarm will contain the maximum value of all the QoS

measurements. QoS alarms are shown in SSA. They can also be specified for output as alarms via SNMP,

Syslog and/or email.

· Resilience

IP Office 5.0 includes support for a number of 'resilience' features within an IP Office Small Community Network.

This includes support for registered H323 phones and their users if the IP Office with which they are registered

should not be available on the network. For details of resilience operation refer to the IP Office 5.0 Manager

manual.

· VLAN Setting

This option within the IP Office configuration (System | LAN1/LAN2 | VoIP) is applied to H323 phones using the IP

Office for DHCP support. If set to Disabled, the L2Q value indicated to phones in the DHCP response is 2

(disabled). If set to Not Present, no L2Q value is included in the DHCP response.

H323 IP Telephone Installation

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IP Office H323 IP Phones: What is New

IP Office 4.2

The following changes specific to H323 IP phone support have been made as part of the IP Office 4.2 release.

· Support for 1600 Series Phones

IP Office 4.2 Q4 2008+ supports the 1603, 1608, 1616 IP phones.

· HTTP Server Support

For Avaya IP phones using IP Office DHCP, the address of the HTTP server from which those phones should

download their software and settings files can now be specified in the IP Office configuration. 4600 Series and 5600

Series phones attempt to load files via HTTPS and then HTTP before falling back to TFTP. 1600 Series IP phones

only support HTTPS or HTTP.

· HTTP-TFTP Relay

The IP Office control unit supports HTTP-TFTP relay for HTTP file requests from phones.

· HTTP-TFTP Using an Embedded Memory Card

For IP Office 4.2, using the Embedded Voicemail memory card is also supported for HTTP file requests for

up to 50 IP phones. This is done by setting the TFTP Server IP Address and HTTP Server IP Address

to the control unit IP address. This method is supported for up to 50 IP phones.

· HTTP-TFTP Using IP Office Manager

For the IP Office 4.2 Q4 2008 maintenance release, HTTP-TFTP Relay is support using IP Office Manager as

the TFTP server. This is done by setting the TFTP Server IP Address to the address of the Manager PC

and the HTTP Server IP Address to the control unit IP address. This method is supported for up to 5 IP

phones.

· HTTP User Backup and Restore

The HTTP file support methods detailed in this manual are for the download of phone firmware, settings and

language files to phones. HTTP support for phone user settings backup and restore requires a separate HTTP

server, the address of which is defined with the phone settings files rather than through the DHCP server

configuration settings.

· Secondary Site Specific Options Number

A Site Specific Option Number (SSON) is used by Avaya IP phones when requesting phone specific settings from a

DHCP server. When the IP Office is acting as the DHCP server, the matching number must be set in the IP Office

configuration. IP Office 4.2 now provides two fields for settings SSON numbers in order to support Avaya 4600 and

5600 Series IP Phones (which use a default SSON of 176) and Avaya 1600 Series phones (which use a default

SSON of 242).

· IP Phone Restart using System Status Application

Individual Avaya IP phones or groups of phones can be selected and then restarted remotely using the System

Status Application. This allows individual phones or groups of phones to be restarted in order to upgrade their

firmware.

· IP500 DHCP Enhancements

The scope of DHCP support on IP500 has been enhanced in a number of areas.

· Full Avaya IP Phone Support

Previous only a maximum of 5 IP phones have been supported if using the IP Office for DHCP and TFTP

functions. An external DHCP server is required to support more than 5 Avaya IP Phones. For IP Office 4.2+, the

IP500 supports the fill extension capacity of the IP500 control unit.

· Multiple DHCP IP Address Pools

On each IP Office LAN interface, up to 8 DHCP address ranges (called 'pools') can be specified. These pools do

not have to be on the same subnet as the IP Office itself. This allows devices being supported by IP Office

DHCP to be given addresses on a different subnet than the IP Office.

· DHCP for Avaya IP Phones Only

The DHCP pools provided by the IP Office can be restricted for use by Avaya IP phones only. The IP Office will

then not respond to DHCP request from other devices.

· Embedded Card File Management

For systems with a compact flash memory card installed, the contents of the card can be viewed through Manager.

This mode is accessed through the File | Advanced | Embedded File Management option. This view can also

be used to add and remove files from the card. This may be useful when the memory card is being used to store

music on hold files and or phone firmware files.

· IP500 VCM Controls

For IP Office 4.2+, the VCM controls for echo and comfort noise supported in the IP Office configuration (System |

VCM) are now also applied to IP500 VCM cards.

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1.2 Supported Phones

This documentation provides installation notes for the following Avaya IP phone supported by IP Office. Other Avaya IP

phones, for example 3600 Series and IP DECT are covered by separate installation documentation.

H323 IP

Phones

Supported

Models

802.3af PoE

Class

PC Port IP Office

Core

Software

Class

Idle

1600

Series

1603

4.4W

3.7W

2.7W

3.5W

–

4.2 Q4 2008

1603SW

1608

1616

4600

Series

4601

–

3.0+

4602

2.1+.

4602SW

4606

3.5W

4.1W

4.0W

4.1W

4.0W

–

Up to 3.2.

3.0+.

4610SW^[1]

4612

Up to 3.2.

2.0+.

4620

–

4620SW

4621SW^[1]

4624

5.75W

4.1W

6.45W

3.5W

–

3.0+.

Up to 3.2.

3.2+

4625

5600

Series

5601

–

3.0+.

5602

5602SW

5610SW^[1]

5620

4.1W

3.1W

3.6W

–

5621SW^[1]

9620L

9620C

9630G

9640

3.2+.

9600

Series

2.0W

3.9W

4.6W

3.9W

4.7W

3.7W

9640G

9650

9650C

1.VPNremote Support

These phones can also be used with VPNremote firmware.

2.1603/1603SW

These phones require a PoE Splitter unit in order to user PoE.

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IP Office H323 IP Phones: Supported Phones

1.3 System Capacity

System capacity can be separated into two aspects; the number of configurable phone extensions and the number of

simultaneous IP phone calls.

Extension Capacity

The maximum number of H323 IP phones supported by an IP Office system is based on that system's maximum capacity

for extensions of any type as listed in the table below. To find the capacity for IP phones remove the number of physical

non-IP extensions installed on the system, ie. extension ports on the IP Office control unit and any external expansion

modules.

IP Office Unit

Maximum

Extensions

Maximum VCM

Channels

IP406 V2

IP412

190

360

384

IP500

128

148

IP500 V2

Call Capacity

There are a number of situations where the IP Office system needs to provide a voice compression channel in order for an

IP phone to make calls. These channels are provided by Voice Compression Modules (VCMs) installed in the IP Office

system. The number of VCM channels required and how long the channel is required will depend on a number of factors.

For further details see Voice Compression

A simple summary is:

· A VCM channel is required during call setup.

· The VCM channel is released if the call is to/from another IP device using the same compression codec (the

supported VCM codecs are G711, G729 and G723a).

· The VCM channel is used for the duration of the call when the call is to/from/via a non-IP device (extension or trunk

line).

· It should be remembered that VCM channels are also used for calls from non-IP devices to IP lines if those are

configured in the IP Office system (IP, SIP and SES lines).

· Calls from IP phones to the IP Office voicemail server use a VCM channel.

· Note that on Small Office Edition systems with Embedded Voicemail, an additional channel is used for every call

to voicemail.

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1.4 Phone Firmware

The firmware in Avaya IP phones is upgradeable and different releases of firmware are made available via the Avaya

support website. However H323 IP phones used on an IP Office system must only use the IP Phone software supplied with

the IP Office Manager application. Other versions of IP Phone software may not have been tested with IP Office and so

should not be used unless IP Office support is specifically mentioned in their accompanying documentation.

The phone firmware files are installed as part of the IP Office Manager application and are found in the applications

installation directory. By default this is c:\Program Files\Avaya\IP Office\Manager.

For IP Office 4.2+, they firmware files are also available on the IP Office Administrator Applications CD from which IP

Office Manager is installed. The files are located in the \program files\Avaya\IP Office\Manager folder of the

installation files. This makes it easier to locate all the files needed for IP phone installation though it also includes the .bin

files used for IP Office control and external expansion units.

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IP Office H323 IP Phones: Phone Firmware

1.5 Simple Installation

The diagram below shows a simple installation scenario that can be supported by all IP Office systems running IP Office

Release 6.

This type of installation uses the following equipment:

· IP Office

The IP Office control unit is performing a number of roles for the phones:

· DHCP Server

The IP Office unit is acting as the DHCP server for the Avaya IP phones. Key settings such as the file server

address are entered into the IP Office configuration and then provided to the phones in addition to their IP

address.The IP Office DHCP server can be configured to provide DHCP addresses only in response to requests

from Avaya IP phones. This allows an alternate DHCP server to be used for other devices that use DHCP.

· The IP Office control unit can provide DHCP support for up to 272 phones. Alternatively a separate DHCP

server can be used.

· H323 Gatekeeper

IP phones require an H323 gatekeeper to which they register. The gatekeeper then controls connecting calls to

the phone. In this scenario the IP Office control unit acts as the H323 Gatekeeper.

· File Server

During installation the IP phones need to download software and settings files for a file server. If the IP Office

control unit is fitted with a memory card (mandatory on IP500 v2 control units), that card can be used as the

file source.

· The IP Office control unit with memory card can act as the file server for up to 50 phones. Alternatively a

3rd-party HTTP server can be used.

· Switch

The IP Office control units have limited numbers of LAN connection ports. They are intended to be connected to a

LAN switch with port capacity for the customers network equipment.

· Power Supplies

Each H323 IP phone requires a power supply.

· Individual Power Supply Units

An individual power supply unit can be used with each phone. This will require a power supply socket at each

phone location. Note that for phones using a button module add-on, for example a EU24 or BM32, an individual

power supply unit is a requirement.

· Power over Ethernet Supply

Most Avaya IP phones can be powered from an 802.3af Power over Ethernet (PoE) power supply. The IP Office

system does not provide PoE ports so a separate PoE switch or PoE injector devices will be required to power a

phone using PoE.

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1.6 Installation Requirements

To install an IP phone on IP Office, the following items are required:

o Extension Number and User Details

A full listing of the planned extension number and user name details is required. The planned extension number

must be unused and is requested by the phone during installation.

o Power Supplies

Each phone requires a power supply. Avaya IP phones do not draw power from the IP Office. A number of options

exist for how power is supplied to the phones. See Power Supply Options

o LAN Socket

An RJ45 Ethernet LAN connection point is required for each phone.

o Category 5 Cabling

All LAN cables and LAN cable infrastructure used with H323 IP phones should use CAT5 cabling. Existing CAT3

cabling may be used but will be limited to 10Mbps (maximum).

o LAN Cables

Check that an RJ45 LAN cable has been supplied with the IP phone for connection to the power supply unit. You will

also need an additional RJ45 LAN cable for connection from the power unit to the customer LAN.

· A further RJ45 LAN cable can be used to connect the user's PC to the LAN via the IP phone [not supported on

4601, 4602, 5601 and 5602 H323 IP phones].

o Voice Compression Channels

The IP Office Unit must have voice compression channels installed. Channels are required during the connection if

calls involving IP phones and may also be required during the call. See Voice Compression Channels

details.

for full

· For Small Office Edition units, either 3 or 16 voice compression channels are pre-built into the unit.

· For IP400 control units, voice compression channels are provided by fitting a Voice Compression Module

· For IP500 control units, channels are installed using a IP500 VCM base card and licenses or using IP400 VCM

modules on an IP500 Legacy Card.

o DHCP Server

The IP Office Unit can perform this role for up to 5 IP phone devices. If another DHCP server already exists, this

may be able to do DHCP for the H323 IP phones, see Alternate DHCP Servers

used, if required, but is not recommended.

. Static IP addressing can also be

· For IP500 IP Office 4.2+ systems, up to 272 IP phones are supported using the IP Office Manager.

o HTTP/TFTP File Server

A PC running the IP Office Manager application can perform this role for up to 5 H323 IP phones. An IP Office

control unit with a memory card can use that memory card as the source for up to 50 phones. Otherwise an

alternate HTTP file server is required.

o H323 Gatekeeper

The IP Office Unit performs this role.

o IP Office Manager PC

A PC running Manager is required for IP Office Unit configuration changes. This PC should have a static IP address.

o IP Telephone Software

The software for IP phone installation is installed into the IP Office Manager program folder during Manager

installation.

o Licence Keys

For IP Office Release 6, licenses Avaya IP Endpoint licenses are required on IP500 and IP500 V2 systems. Refer to

Licenses.

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IP Office H323 IP Phones: Installation Requirements

1.7 Licenses

The following licensing rules apply to the support of Avaya H323 IP phones on IP Office Release 6 systems.

IP500 and IP500 V2 IP Office Systems

On IP500 and IP500 V2 systems, Avaya IP Endpoint license are these licenses are required for Avaya H323 IP phones.

This includes all 1600, 4600, 5600, 9600, IP DECT, DECT R4, T3 IP, Spectralink and VPN phones supported by IP Office

Release 6.

· The system will automatically license 12 Avaya IP phones for each IP500 VCM 32 or VCM 64 card installed in the

system without requiring additional licenses to be added to the configuration.

· Additional Avaya IP phones are licensed either by the addition of Avaya IP Endpoints licenses above or the

conversion of legacy IP500 VCM Channels licenses to Channel Migration licenses (see below).

· By default licenses are consumed by each Avaya IP phone that registers with the IP Office in the order that they

phones in order to ensure that they phones always obtain a license. This is done through the Reserve Avaya IP

Endpoint Licence setting of each IP extension.

· Avaya IP phones without a license will still be able to register but will be limited to making emergency calls only

(Dial Emergency short code calls). The associated user will be treated as if logged off and the phone will display

"No license available". If a license becomes available, it will be assigned to any unlicensed DECT handsets first and

then to any other unlicensed Avaya IP phone in the order that the phones registered.

· For existing IP500 systems being upgraded to IP Office Release 6, the existing VCM channels and IP500 VCM

Channels license are treated as follows:

· For each IP400 VCM card installed in the system, each VCM channel supported by the card allows support for 3

Avaya IP phones.

· For each IP500 VCM32 and IP500 VCM64 card installed in the system, the 4 unlicensed VCM channels

previously provided by each card are converted to allow unlicensed support of 12 Avaya IP phones.

· For each legacy IP500 VCM Channels license, the license are converted Channel Migration licenses

supporting 3 Avaya IP phones. See the Channel Migration license below.

· The IP500 VCM 32 and IP500 VCM 64 cards will provide their full capacity of VCM channels, ie. providing up to

32 or 64 channels depending on the card type and the codecs being used.

Other IP Office Systems

On other IP Office systems, licenses are only required for phones using VPNremote firmware.

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1.8 Network Assessment

WARNING: A Network Assessment is Mandatory

When installing H323 IP phones on an IP Office system, it is assumed by Avaya that a network assessment has

been performed. If a support issue is escalated to Avaya, Avaya may request to see the results of the network

assessment and may refuse to provide support if a suitable network assessment was not performed.

Current technology allows optimum network configurations to deliver VoIP with voice quality close to that of the public

phone network. However, few networks are optimum and so care should be taken assessing the VoIP quality achievable

across a customer network.

Not every network is able to carry voice transmissions. Some data networks have insufficient capacity for voice traffic or

have data peaks that will impact voice traffic on occasion. In addition, the usual history of growing and developing

networks by integrating products from many vendors makes it necessary to test all the network components for

compatibility with VoIP traffic.

A network assessment should include a determination of the following:

· A network audit to review existing equipment and evaluate its capabilities, including its ability to meet both current

and planned voice and data needs.

· A determination of network objectives, including the dominant traffic type, choice of technologies and setting voice

quality objectives.

· The assessment should leave you confident that the network will have the capacity for the foreseen data and voice

traffic, and can support H323, DHCP, TFTP and jitter buffers in H323 applications.

The network assessment targets are:

· Latency: Less than 180ms for good quality. Less than 80ms for toll quality.

This is the measurement of packet transfer time in one direction. The range 80ms to 180ms is generally acceptable.

Note that the different audio codecs used each impose a fixed delay caused by the codec conversion as follows:

· G711: 20ms.

· G723a: 80ms.

· G729: 40ms.

· Packet Loss: Less than 3% for good quality. Less than 1% for toll quality.

Excessive packet loss will be audible as clipped words and may also cause call setup delays.

· Jitter: Less than 20ms.

Jitter is a measure of the variance in the time for different packets in the same call to reach their destination.

Excessive jitter will become audible as echo.

· Duration: Monitor statistics once every minute for a full week.

The network assessment must include normal hours of business operation.

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IP Office H323 IP Phones: Network Assessment

1.9 Voice Compression

Calls to and from IP devices can require conversion to the audio codec format being used by the IP device. For IP Office

systems this conversion is done by voice compression channels. These support the common IP audio codecs G711, G723

and G729a.

For IP400 control units channels can be added by fitting IP400 Voice Compression Modules (VCMs). For the IP500 control

units, channels can be added using IP500 VCM cards, IP500 Combination Cards and or IP400 Voice Compression Modules.

The voice compression channels are used as follows:

Call Type

Voice Compression Channel Usage

IP Device to Non-IP

Device

These calls require a voice compression channel for the duration of the call. If no channel is

available, busy indication is returned to the caller.

IP Device to IP Device

Call progress tones (for example dial tone, secondary dial tone, etc) do not require voice

compression channels with the following exceptions:

· Short code confirmation, ARS camp on and account code entry tones require a voice

compression channel.

· Devices using G723 require a voice compression channel for all tones except call

waiting.

When a call is connected:

· If the IP devices use the same audio codec no voice compression channel is used.

· If the devices use differing audio codecs, a voice compression channel is required for

each.

Non-IP Device to Non-

IP Device

No voice compression channels are required.

Music on Hold

This is provided from the IP Office's TDM bus and therefore requires a voice compression

channel when played to an IP device.

Conference Resources

and IP Devices

Conferencing resources are managed by the conference chip which is on the IP Office's TDM

bus. Therefore, a voice compression channel is required for each IP device involved in a

conference. This includes services that use conference resources such as call listen, intrusion,

call recording and silent monitoring.

Page Calls to IP Device IP Office 4.0 and higher only uses G729a for page calls, therefore only requiring one channel

but also only supporting pages to G729a capable devices.

Voicemail Services and Calls to the IP Office voicemail servers are treated as data calls from the TDM bus. Therefore

IP Devices

calls from an IP device to voicemail require a voice compression channel.

Fax Calls

These are voice calls but with a slightly wider frequency range than spoken voice calls. IP

Office only supports fax across IP between IP Office systems with the Fax Transport option

selected. It does not currently support T38.

T38 Fax Calls

IP Office 5.0+ supports T38 fax on SIP trunks and SIP extensions. Each T38 fax call uses a

VCM channel.

Within a Small Community Network, a T38 fax call can be converted to a call across an H323

SCN lines using the IP Office Fax Transport Support protocol. This conversion uses 2 VCM

channels.

In order use T38 Fax connection, the Equipment Classification of an analog extension

connected to a fax machine can be set Fax Machine. Additionally, a new short code feature

Dial Fax is available.

Note: T3 IP devices must be configured to 20ms packet size for the above conditions to apply. If left configured for 10ms

packet size, a voice compression channel is needed for all tones and for non-direct media calls.

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Measuring Channel Usage

The IP Office System Status Application can be used to display voice compression channel usage. Within the Resources

section it displays the number of channel in use. It also displays how often there have been insufficient channels available

and the last time such an event occurred.

The IP500 VCM cards, the level of channel usage is also indicated by the LEDs (1 to 8) on the front of the IP500 VCM

card.

Installing VCM Cards

Refer to the IP Office Installation manual.

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IP Office H323 IP Phones: Voice Compression

1.10 QoS

When transporting voice over low speed links it is possible for normal data packets (1500 byte packets) to prevent or

delay voice packets (typically 67 or 31 bytes) from getting across the link. This can cause unacceptable speech quality.

Therefore, it is vital that all traffic routers and switches in the network to have some form of Quality of Service (QoS)

mechanism. QoS routers are essential to ensure low speech latency and to maintain sufficient audible quality.

IP Office supports the DiffServ (RFC2474) QoS mechanism. This is based upon using a Type of Service (ToS) field in the IP

packet header. On its WAN interfaces, IP Office uses this to prioritize voice and voice signalling packets. It also fragments

large data packets and, where supported, provides VoIP header compression to minimize the WAN overhead.

Note

· IP Office does not perform QoS for its Ethernet ports including the WAN Ethernet port on the Small Office Edition.

1.11 Potential VoIP Problems

It is likely that any fault on a network, regardless of its cause, will initially show up as a degradation in the quality of VoIP

operation. This is regardless of whether the fault is with the VoIP telephony equipment. Therefore, by installing a VoIP

solution, you must be aware that you will become the first point of call for diagnosing and assessing all potential customer

network issues.

Potential Problems

· End-to-End Matching Standards

VoIP depends upon the support and selection of the same voice compression, header compression and QoS

standards throughout all stages of the calls routing. The start and end points must be using the same compression

methods. All intermediate points must support DiffServ QoS.

· Avoid Hubs

Hubs introduce echo and congestion points. If the customer network requires LAN connections beyond the capacity

of the IP Office Unit itself, Ethernet switches should be used. Even if this is not the case, Ethernet switches are

recommended as they allow traffic prioritization to be implemented for VoIP devices and for other device such as

the Voicemail Server PC.

· Power Supply Conditioning, Protection and Backup

Traditional phone systems provide power to all their attached phone devices from a single source. In a VoIP

installation, the same care and concern that goes into providing power conditioning, protection and backup to the

central phone system, must now be applied to all devices on the IP network.

· Multicasting

In a data only network, it is possible for an incorrectly installed printer or hub card to multicast traffic without that

fault being immediately identified. On a VoIP network incorrect multicasting will quickly affect VoIP calls and

features.

· Duplicate IP Addressing

Duplicate addresses is a frequent issue.

· Excessive Utilization

A workstation that constantly transmits high traffic levels can flood a network, causing VoIP service to disappear.

· Network Access

An IP network is much more open to users connecting a new device or installing software on existing devices that

then impacts on VoIP.

· Cabling Connections

Technically VoIP can (bandwidth allowing) be run across any IP network connection. In practice, Cat5 cabling is

essential.

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1.12 User PC Connection

To simplify the number of LAN connections from the user's desk, it is possible to route their PC Ethernet LAN cable via

some H323 IP phones. The LAN cable should be connected from the PC to the socket with a PC symbol ( ) at the back of

the IP phone. The PC's network configuration does not need to be altered from that which it previously used for direct

connection to the LAN.

Except for phones with a G suffix this port supports 10/100Mbps ethernet connections. Phones with a G suffix also support

1000Mbps Gigabit connections. For other phones a separate Gigabit Adapter (SAP 700416985) must be used. This device

splits the data and voice traffic before it reaches the phone, providing a 10/100Mbps output for the phone and a

10/100/1000Mbps output for the PC. The adapter is powered from the phone's existing PoE supply or 1151 type power

supply unit. Refer to the "Gigabit Ethernet Adapter Installation and Safety Instructions" (16-601543).

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IP Office H323 IP Phones: User PC Connection

1.13 Power Supply Options

Each H323 IP phone requires a power supply. They do not draw power from the IP Office phone system. Listed below are

the power supply options that can be used.

Spare Wire Power Options

The following power supplies use the normally unused pin 7 & 8 connections in the CAT3 or CAT5 network cable. This is

referred to as "spare wire" or "mid-span" power supply units. They can be used with 4600 Series and 5600 Series IP

phones.

· Avaya 1151D1 Power Supply Unit (PSU)

A power supply unit for a single IP phone. Has a LINE port for the LAN cable from the IP Office, and a PHONE port

for the LAN cable to the IP phone. Power into the PSU requires a 90 to 264V AC, 47 to 63HZ mains supply. A green

LED indicates when power is available.

· Avaya 1151D2 Power Supply Unit

Same as the 1151C1 above but with integral battery backup. When AC mains supply is removed, the battery will

power the IP phone for between 8 hours at light load (2 Watts) and 15 minutes at full load (20 Watts). A green LED

indicates when power is available. A yellow LED indicates when the backup is charging. The green LED flashes when

the phone is running from the backup battery.

Dedicated Plug-Top Power Supply Units

1600 Series IP phones can be powered using plug-top PSU's. Different models of PSU exist for various power outlet

sockets. These connect to the phone using a barrel connector.

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802.3af Power over Ethernet (PoE) Options

IEEE 802.3af is a standard commonly known as Power over Ethernet (PoE). It allows network devices to receive power via

the network cable using the same wires as the data signals. All the H323 IP phones supported on IP Office also support

this standard. Note that for phones being used with an add-on unit such as an EU24, EU24BL or BM32, an individual power

supply must be used rather than PoE.

· Exceeding the Class limit of a PoE port or the total Class support of a PoE switch may cause incorrect operation.

· Avaya 1152A1 Power Distribution Unit (Mid-Span Power Unit)

This is a 1U high 19-inch rack mountable unit. It is available in models to support 6, 12 or 24 PoE devices including

H323 IP phones. For each device, it provides a RJ45 data in ports and a matching RJ45 data and power out port. It

can support a maximum of 200 Watts or a peak of 16.8 Watts per port.

· Power of Ethernet (POE) Switch

The Avaya P333T-PWR Switch is a Ethernet LAN switch which also provides PoE input for up to 24 devices including

H323 IP phones.

· IP Phone Inline Adaptor

This adaptor allows 4602, 4602SW, 4620, 4621 and 4625 H323 IP phones and 5600 Series equivalents to be

powered from a Cisco Catalyst power blade. Using these adaptors, up to 24 H323 IP phones can be supported on a

single power blade. The phones do not provide the Catalyst switch with information on their power requirements

and future changes to Catalyst switch software may affect operation.

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IP Office H323 IP Phones: Power Supply Options

1.14 File Server Options

During installation and maintenance, the phones download software and settings files. In order to do this a phone first

request files for an HTTPS server. If it gets no response it then tries to obtain the files from an HTTP server. 4600 and

5600 Series phones will then try TFTP. The address of the server to use is provided through DHCP or entered during static

phone installation.

· The phones will check the file server every time they are restarted. However if they do not find it they will continue

by using the existing files they have. Therefore there is no requirement for the file sever to be permanently

available. The file server is only required during phone installation and maintenance.

The following options are available for the file server for IP phones being installed on an IP Office system.

File Server

Description

Up to X

Phones

TFTP

HTTP

HTTPS

IP Office Manager When running, the IP Office Manager acts as a

HTTP/TFTP server for file requests from

phones.

–

IP Office Unit

Memory Card

For IP Office control units fitted with an

additional memory card, that card can be used

to provided the software files. Various other

–

files can be auto-generated

by the IP

Office if not present on the memory card.

3rd Party

Software

3rd Party HTTP and TFTP file server software is

available from many sources including Avaya.

–

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1.15 File Auto Generation

For IP Office 5.0+, for systems configured to use the IP Office control unit's memory card as the file server source, the IP

Office is able to auto-generate the necessary file in response to a phone request if the specific file is not present on the

card. This operation is supported for the following files:

· 16xxupgrade.txt

This file will list the the firmware files for 1600 Series series phones supported by the IP Office. The last line will

contain the filename 46xxsettings.txt.

· 46xxupgrade.scr

This file will list the firmware files for 4600 Series and 5600 Series phones supported by the IP Office. The last line

will contain the filename 46xxsettings.txt.

· 96xxupgrade.txt

This file will list the the firmware files for 1600 Series series phones supported by the IP Office. The last line will

contain the filename 46xxsettings.txt.

· For both the files above, the appropriate .bin files must be manually copied to the memory card. The IP Office

5.0 Manager application provides controls for this.

· The contents of the files above are System Locale dependant as different firmware files are required to

support certain language locales (for example Russia).

· 46xxsettings.txt

This file will match the file supplied with the IP Office 5.0+ Manager application except as follows:

· The BRIURI value will be set to indicate the IP Office memory card as location for backup and restore actions.

· The LANG1FILE to LANG4FILE values for 1600 Series phone non-English language files will be determined

from the best match to the system locale and the most common user locales. Languages supported are Dutch,

French, French (Canadian), German, Italian, Latin Spanish, Portuguese, Russian, Spanish.

· 1600 Series Language files

If the 46xxsettings.txt file is auto-generated, the matching 1600 Series phone languages specified in that file will

also be auto-generated.

· <ext>_16xxdata.txt

If the 46xxsettings.txt file is auto-generated, it will specify the IP Office memory card as the location for phones

to backup and restore user settings. If no file exists for a user, a file will be auto-generated.

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IP Office H323 IP Phones: File Auto Generation

1.16 Control Unit Memory Card

The memory card used with IP406 V2, IP500 and IP500 V2 systems can be used to store files including those used by

Avaya IP Phones.

· Non-Avaya supplied Compact Flash memory cards can be used for this type of file storage. However, they will not

support embedded voicemail.

· If an Avaya supplied memory card is used, any files stored in this way will reduce the message storage capacity of

the Compact Flash memory card.

· The IP500 V2 control unit requires a System SD card at all times and this card normally holds a full set of IP Office

firmware files including those used by Avaya IP phones.

Transferring Files Using IP Office Manager

IP Office 4.2+ allows the contents of the memory card in a system to be viewed and updated. This is done using IP Office

Manager and requires the same user name and password access as used for configuration changes.

1.Within IP Office Manager, select File | Advanced | Embedded File Management.

2.The Select IP Office discovery menu is shown. Select the IP Office systems whose memory card you want to view

and click OK.

3.Enter a user name and password for configuration access to that system.

· TFTP: Received TFTP Error "Not Found"in the Manager status bar indicates that no card was detected in

the selected system. To select another system use File | Open File Settings. To return Manager to normal

configuration mode select File | Configuration.

4.The contents of the card are shown in Manager.

· For IP Office 5.0+, all the phone firmware files can be transferred by selecting File | Upload Phone Files or

for IP500 V2 systems File | Upload System Files. This will automatically select the phone firmware files that

Manager has available and transfer them to the memory card.

· New files can be drag and dropped to the Files section of the currently selected folder or transferred using File

| Upload File.... The transfer is serial and can be interrupted by other activities on the IP Office system.

Therefore it is recommended that files are transferred in small batches.

· Existing files can be deleted by right-clicking on the file and selecting Delete.

· Files can be downloaded from the card by right-clicking on the file and selecting Download. The file is

downloaded to the Manager applications working directory.

5.When transfers have been completed, to select another system use File | Open File Settings. To return Manager

to normal configuration mode select File | Configuration.

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Chapter 2.

Installation

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2. Installation

Check the following before beginning installation:

1.o IP Office Manager PC

Check that the applications for configuring and monitoring an IP Office system are available and able to connect to

that system.

o Check that IP Office Manager and IP Office System Status Application (SSA) or System Monitor are installed

and can be used to connect to the IP Office system.

o Verify that you can receive the configuration from the system and send it back to the IP Office.

o Ensure that the Manager PC has been given a static IP address.

2.o Voice Compression Channels

The IP Office Unit must be fitted with a voice compression channels

. Use either SSA or System Monitor

application to verify that the voice compression channels are available. SSA list the VCM channels on the

Resources screen. The initial lines of Monitor output include the item VCOMP= which will state the number of

channels installed in the control unit.

3.o Avaya IP Endpoint Licenses

If installing onto an IP500 or IP500 V2 system, each phone requires a license.

4.o File Server Settings

Using Manager, receive the configuration from the IP Office. Select System and then select the System tab. Check

the following:

o System Name

On the System tab ensure that a Name for the IP Office Unit has been entered.

o TFTP Server IP Address

If using TFTP to download software file to the phones, enter the TFTP server address here. This address is used

by the IP phones (excluding 1600 Series) being supported by IP Office DHCP. If another DHCP server is being

used, that address must be set via the DHCP settings on that server, see Alternate DHCP Setup

· The default 0.0.0.0 will cause the phones to broadcast for any TFTP server available on the same subnet

as themselves.

· To use the memory card installed in the system, enter the LAN1 IP address of the IP Office system (the

address is shown on the LAN1 tab). To use this option the card must be loaded with the IP phone software

files, see Control Unit Memory Card

· If a 3rd-party TFTP server is being used, set the IP address to the address of the PC running that

software.

o HTTP Server IP Address

IP Office 4.2+ supports the use of HTTP for file requests from IP phones. This is necessary for 1600 Series

phones and is supported by all other Avaya IP phones. This address is used by the IP phones being supported

by IP Office DHCP. If another DHCP server is being used, that address must be set via the DHCP settings on

that server, see Alternate DHCP Setup

· The default 0.0.0.0 disables HTTP support.

· For IP Office 4.2, using the Embedded Voicemail memory card is also supported for HTTP file requests for

up to 50 IP phones. This is done by setting the TFTP Server IP Address and HTTP Server IP Address

to match the control units IP address. This is supported for up to 50 IP phones.

· If a 3rd-party HTTP server is being used, set the IP address to the address of the PC running that

software.

5.o H323 Gatekeeper Settings

Select System and then select the LAN1 tab. Select the Gatekeeper sub tab. Check the following settings:

o H323 Gatekeeper Enabled

Ensure that this option is enabled.

o H323 Auto-created Extn

This installation process assumes that this option is enabled until after installation of the phones has been

completed. If not enabled the you must manually add extensions to the IP Office configuration before

installation. See Manually Creating Extensions

o H323 Auto-create User

This installation process assumes that this option is enabled until after installation of the phones has been

completed. If not enabled the you must manually add users to the IP Office configuration before installation.

o Primary Site Specific Option Number

Devices being supported by DHCP can request device specific information using a site specific option number

(SSON). This method is used for Avaya IP phones to request phone specific information from a DHCP server.

For IP phones beign supported by IP Office DHCP, the SSON set here should match that being used by the

phones. By default Avaya 4600 and 5600 Series IP phones use the 176 as their SSON.

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Installation:

· Secondary Site Specific Option Number (IP Office 4.2+)

This field allows a second SSON to be specified for use by IP phones. By default Avaya 1600 Series IP phones

use 242 as their SSON.

6.o DHCP Server

If not using the IP Office for DHCP, check that the alternate DHCP server has been configured for the IP phones. It

will need to include details of the files server and gateway settings. See Alternate DHCP Setup

Office for DHCP, select System and then the LAN1 or LAN2 tab.

. If using the IP

o DHCP Mode

Check that the IP Office is set as Server. This allows it to respond to DHCP requests on its subnet.

o Number of DHCP IP Addresses

Set this to a number sufficient for all the IP devices, including phones, that will be supported by the IP Office

DHCP.

o Advanced/DHCP Pools (IP500 4.2+)

For IP Office 4.2+ on IP500 systems, multiple ranges of IP addresses can be configured for use by IP Office

DHCP. In addition, the IP Office DHCP can be restricted to Avaya IP phones only by selecting Apply to Avaya

IP Phones Only.

7.o IP Phone Software and Settings Files

The software for IP phone installation is supplied on the IP Office Administrator Applications CD. Those files must be

placed on the file server. The files are automatically installed as part of the IP Office Manager application and so are

already present if IP Office Manager is used as the file server.

· If another source is used as the file server, the software and settings files must be copied to that server. For

pre-IP Office 4.2 system the files must be copied from the Manager application folder. For IP Office 4.2+ the

files can be copied from the location program files\Avaya\IP Office\Manager on the installation CD.

· If it does not exist already an additional file, 46xxsettings.txt, is also required. See Creating a 46xxsettings.

txt File

8.o Extension Number and User Name Details

A full listing of the planned extension number and user name details is required. The planned extension number

must be unused and is requested by the phone during installation.

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2.1 Adding Licenses

On IP500 and IP500 V2 systems, each Avaya IP phone requires a license. This includes all 1600, 4600, 5600, 9600, IP

DECT, DECT R4, T3 IP, Spectralink and VPN phones supported by IP Office Release 6.

· The system will automatically license 12 Avaya IP phones for each IP500 VCM 32 or VCM 64 card installed in the

system without requiring additional licenses to be added to the configuration.

· Additional Avaya IP phones are licensed either by the addition of Avaya IP Endpoints licenses above or the

conversion of legacy IP500 VCM Channels licenses to Channel Migration licenses (see below).

· By default licenses are consumed by each Avaya IP phone that registers with the IP Office in the order that they

phones in order to ensure that they phones always obtain a license. This is done through the Reserve Avaya IP

Endpoint Licence setting of each IP extension.

· Avaya IP phones without a license will still be able to register but will be limited to making emergency calls only

(Dial Emergency short code calls). The associated user will be treated as if logged off and the phone will display

"No license available". If a license becomes available, it will be assigned to any unlicensed DECT handsets first and

then to any other unlicensed Avaya IP phone in the order that the phones registered.

· For existing IP500 systems being upgraded to IP Office Release 6, the existing VCM channels and IP500 VCM

Channels license are treated as follows:

· For each IP400 VCM card installed in the system, each VCM channel supported by the card allows support for 3

Avaya IP phones.

· For each IP500 VCM32 and IP500 VCM64 card installed in the system, the 4 unlicensed VCM channels

previously provided by each card are converted to allow unlicensed support of 12 Avaya IP phones.

· For each legacy IP500 VCM Channels license, the license are converted Channel Migration licenses

supporting 3 Avaya IP phones. See the Channel Migration license below.

· The IP500 VCM 32 and IP500 VCM 64 cards will provide their full capacity of VCM channels, ie. providing up to

32 or 64 channels depending on the card type and the codecs being used.

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Installation: Adding Licenses

2.2 Creating/Editing the Settings File

During installation, the H323 IP phones request software by downloading and following instructions within the

46xxupgrade.scr file. This file is provided as part of the IP Office Manager software and should not normally be

changed.

The last lines of the 46xxupgrade.scr file instruct the phone to request the file 46xxsettings.scr or 46xxsettings.txt.

If present, that file is downloaded and used to set customer site specific options for the H323 IP phones. It is this

46xxsettings file that is used to contain site specific options for phones and should be edited to meet the customer

requirements before installation of the phones.

File Auto-Generation

For IP Office 5.0+, when using the IP Office's memory card for file serving, a number of files including the 46xxsettings.txt

file can be auto-generated

Manually Editing the File

1.Using Windows Notepad or any other plain text editing tool, open the 46xxsettings.txt file.

2.Edit the file as required. The file contains numerous comments and notes. Further details of the various settings are

contained in the 4600 Series IP Telephone LAN Administrator Guide. For some specific options see the notes below.

· A # character at the start of a line comments out the command on that line. Note however that for some

options the phones will assume a default value if the option in the 46xxsettings.txt file is commented out. For

example if SET PHNOL is commented out, the phones will assume the addition of a dial 9 prefix to numbers.

3.Place this file in the same folder as the 4600 Series IP Phone software files including the 46xxupgrade.scr file.

Normally this is the same folder as the Manager application.

4.Ensure that you have a copy of the edited file.

Dialing Prefix

For IP Office systems the addition or removal of dialing prefixes is normally done by the IP Office system rather than

individual phones or applications. For IP Office operation the following changes are recommended in the ENHANCED LOCAL

DIALING RULESsection of the 46xxsettings.txt file.

· Change ## SET ENHDIALSTAT0to ENDIALSTAT 0.

· Change ## SET PHNOL 9to SET PHNOL "".

802.1Q Tagging

Unless specifically required for the customer network, for IP Office operation it is recommended that ## SET L2Q 0is

changed to SET L2Q 2.

WML Web Server Setup

If a WML web site has been setup for viewing by phone users, see WML Server Setup

, the site address is set through

the 46xxsettings file. Change ## WMLHOME http://..... to WMLHOMEfollowed by the required address.

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1600/9600 Series Phone Languages

In addition to English, the 1600 and 9600 phones can support up to 4 language other languages. This is done by the

phones downloading languages files specified in the 46xxsettings.txt file. Currently 9 non-English language files are

provided as part of the IP Office Manager installation.

Language

1600 File

9600 File

Dutch

mlf_dutch.txt

mlf_9600_dutch.txt

French Canadian

French

mlf_french_can.txt

mlf_french_paris.txt

mlf_german.txt

mlf_italian.txt

mlf_9600_french_can.txt

mlf_9600_french_paris.txt

mlf_9600_german.txt

mlf_9600_italian.txt

German

Italian

Latin Spanish

Portuguese

Russian

mlf_spanish_latin.txt

mlf_portuguese.txt

mlf_russian.txt

mlf_9600_spanish_latin.txt

mlf_9600_portuguese.txt

mlf_9600_russian.txt

mlf_9600_spanish.txt

Spanish

mlf_spanish.txt

The files to download to the phones are defined in the # SETTINGS1603, # SETTINGS1608and # SETTINGS1616sections of

the 46xxsettings.txt file. To have the phone download a language file, remove the ##in front of one of the SEToptions

and change the file name to match the required language.

Backup/Restore

Phones can use an HTTP server as a location to which the user's phone settings are backed up and restore when they log

on or off the phone. See Backup Restore

for full details.

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Installation: Creating/Editing the Settings File

2.3 Manually Creating Extensions

If installing without auto-create extensions enabled, then VoIP extensions and associated users must first be created in IP

Office Manager.

The procedure below covers the minimum required to create a VoIP extension and associated user. Further customization

is as per any extension and user.

1.In Manager, receive the system's configuration.

2.To display the list of existing extensions, click

panel and select New.

Extension in the left-hand panel. Right-click on the right-hand

3.In the Extn tab, set the following:

· Extension ID

For non-VoIP extension this number is assigned automatically. For a VoIP extension, enter any number so long

as it is unique, i.e. not already used by another extension.

· Base Extension

Enter the extension number to assign to the phone. Again, this must be unique.

4.In the VoIP tab, the required IP Address and/or MAC Address can be set if required for additional phone security.

See Phone Security

5.To add the new extension, click OK.

6.To display the list of existing users, click

select New.

User in the left-hand panel. Right-click on the right-hand panel and

7.In the User tab set the following:

· Name

Enter a name for the extension user. The name must be unique. If voicemail is in use, this name will be used

as the basis for a new mailbox with matching name.

· Extension

This must match the extension number set in the VoIP extension created above.

8.Click on the Button Programming tab.

9.For the first three buttons, you must click on the Action field and select Appearance | Appearance.

10.Click on OK.

11.When all new IP phone extension being added have been setup, send the new configuration back to the system.

Set the Reboot Mode to Immediate or When Free as Extension changes cannot be merged.

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2.4 Phone Connection

In this process the phone is connected to its power source and the ethernet LAN. As soon as the phone is powered up it

will start to request information.

1.Follow the steps in Preparation

. If these steps are not followed, installation will fail. Ensure that the selected file

server is running and that the required files are present. Check that the DHCP server is running.

2.Connect the network LAN cable to the data-in socket of the power supply being used for the phone.

· On 1151 power supply units, the socket is marked LINE.

· On the 1152 power supply units, the lower sockets are data-in.

3.Connect the LAN cable supplied with the IP phone from the power supplies data and power out socket to the socket

with a LAN port symbol ( ) at the back of the IP phone.

· On 1151 power supply units, the socket is marked PHONE.

· On the 1152 power supply units, the upper sockets are data and power.

4.The phone's message indicator should glow red for a few seconds. The phone will then begin its software loading.

5.After a short delay, the phone displays Initializing and then Loading…. The loading phase may take a few

minutes.

6.If the phone has an existing software boot file (ie. it has been previously installed), it will load that file and then

display Starting....

7.If the phone displays No Ethernet, check the connection to the LAN.

8.The phone displays DHCP and a timer as it attempts to request an IP address and other information from a DHCP

server. On 4601 and 5601 phones, initially all lamps will be on as the phone initializes. All lamps on (with the

button a lamp flashing) indicates attempting DHCP.

· To switch to static address installation

Press * whilst DHCP is shown if you want to enter static address installation. See Static Address Installation

. This is not recommended for 4601 and 5601 IP phones.

9.After a few seconds, DHCP negotiation should be completed. If the timer reaches more than 60 seconds, it could

indicate an error in either the network or DHCP server configuration.

10.Once DHCP has completed successfully, the phone will display HTTP or TFTP as it request files from the file server

indicated by the DHCP settings. The first file requested is the 46xxupgrade.scr file. This file contains details of the

other files that the phone should load.

· The phones will go through a sequence of loading files, restarting and loading further files until the files on the

phone match those listed for it in the 46xxupgrade.scr file. For phones with some files already installed, the

sequence may vary depending on whether the existing files match those specified in the 46xxupgrade.scr

file.

· On 4601 and 5601 phones, all lamps will be on with both the button a and button b lamps flashing whilst file

loading is attempted and occurring.

11.The phone now requests additional files according to the instructions it found in the 46xxupgrade.scr file. The

phone will go through a cycle of requesting files, loading files and then transferring the files into its flash memory.

12.Following file loading, the phone displays Ext. =. See Phone Registration

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Installation: Phone Connection

2.5 Static Address Installation

Static addressing is only necessary when a DHCP server is unavailable or not desired. For ease of maintenance and

installation, it is strongly recommended that a DHCP server is installed and that static addressing is avoided. Following a

boot file upgrade, static address information must be reinstalled. This process is not supported on 4601 and 5601 phones.

1.Follow the steps in Phone Connection

the phone to static address installation.

until DHCP is shown on the phone display. Press * at this point to switch

· Existing installed phones can be made to start static address installation using the following key sequence.

While the phone is on-hook and idle, press MUTE 2 3 3 7 # (MUTE A D D R #).

2.The phone will display a sequence of settings and the existing value for each of those settings. To accept the

current value, press # or enter a value and then press #.

3.While entering data in the following actions it may sometimes be necessary to backspace. The method for doing this

varies according to the phone type:

· 4602, 5602:

Speaker key.

· 4606:

Conference key.

Previous key.

· 4612 & 4624:

· 4610, 4620, 4625, 5610, 5620: Left-most key.

4.The settings shown for static address installation are:

· Phone=

This is the phone's IP address. To accept the current value, press # or enter a value and then press #. If

entering a new value, press the * key to enter a '.' character between digits.

· CallSv=

This is the address of the H323 gatekeeper. For IP Office systems this is the IP address of the IP Office LAN1.

· CallSvPort=

This is the Gatekeeper transport layer port number. For Avaya IP phones the value used should be 1719. To

accept the current value, press # or enter a value and then press #.

· Router=

This is the address of the phone's default IP gateway. For IP Office this is typically the IP address of the IP

Office LAN1. To accept the current value, press # or enter a value and then press #.

· Mask=

This is the phone's IP Mask (also called the subnet mask). The mask is used with the IP address to indicate the

phone's subnet. This should match the IP mask set for the IP Office Unit.

· FileSv=

This is the address of the file server from which the phone should request software and settings files. Enter the

address of the TFTP or HTTP configured with the Avaya IP phone software file set.

· 802.1Q=

To change the setting press *. Press # to accept the value.

· VLAN ID=

For details of VLAN configuration see VLAN and IP Phones

5.If you go through without changing anything the phone displays No new values. Press #.

· If the phone displays Enter command power off and on again.

6.Once all the values have been entered or the existing values accepted the phone will display Save new values?.

To save the values press #. The phone will save the values and then restart using those values.

· If a new boot program is downloaded from the TFTP server after you enter static address information, you will

need to re-enter your static address information.

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2.6 Phone Registration

For new phones and phones that have been reset

, the phone will request an extension number. If auto-create is

enabled the extension number used, if free, will create new extension and user entries in the IP Office configuration. If

auto-create is not enabled, the extension number used must match a VoIP extension entry within the IP Office

configuration, see Manually Creating Extensions

1.Following file loading the phone will request extension information:

· Ext. =

Enter the extension number the phone should use and press #. Wrong Set Type is displayed if you try to use

the extension number of an existing non-IP extension.

· On 4601 and 5601 phones, this stage is indicated by the lamp at the top of the phone and on the

MESSAGES button flashing 0.5 seconds on/off.

· Password =

The password used is as follows:

· If using auto-create for a new user and extension, just enter any number and press #. Any digits entered

for a password here are not validated or stored.

· If not using auto-create extension for a new extension, enter the user's Login Code as set in the IP Office

configuration.

· During subsequent phone restarts, even though the password is requested, it will only be validated if the

phone's extension number is changed.

2.Test that you can make and receive calls at the extension.

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Installation: Phone Registration

2.7 Extension & User Setup

If installing using auto-create extensions, you can now use IP Office Manager to open the IP Office unit's configuration and

alter the extension and user settings for the phone.

The following process covers the minimum extension and user setup required.

1.In Manager, receive the system's configuration.

2.To display the list of existing extensions, click

Extension.

3.The

icon indicates VoIP extensions. A new extension will have been created matching the extension number

entered above. In the extension's VoIP tab, the Compression Mode default is Automatic Selection.

4.To display the list of existing users, click

the VoIP extension number above.

User. In the list of users, a new user will have been created matching

5.Double-click on the IP phone extension user to display their settings.

6.In the User tab, set the user Name and Full Name as required.

7.Click the Digital Telephony tab.

8.For the first three buttons, you must click on the Action field and select Appearance | Appearance.

9.Click OK.

10.When all new IP phone extension have been setup, send the new configuration back to the system. Set the Reboot

Mode to Immediate or When Free as extension changes cannot be merged.

2.8 Phone Security

There are a number of methods by which additional security can be implemented to ensure that an IP phone does not

adopt the identity of another.

· Disable Auto-Create Extension

Following installation, disabling Auto-Create Extn Enabled in the IP Office Manager System | Gatekeeper tab

stops new IP devices from assigning themselves as new extensions.

· Restrict the IP Address

Entering a value for this field in the extension's VoIP tab will restrict usage to devices configured with that address.

· Set a User Login Code

If a user Login Code is set, then any other IP device trying to log on as that extension must also enter the correct

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2.9 Backup Restore

1600 Series H323 IP Telephones support using a HTTP server as the location to which they can backup and restore user

specific data. These options are used if the location of the HTTP server for backup/restore has been specified in the phone

46xxsettings file.

· The address of the HTTP server for backup/restore operation is separate from the address of the HTTP server used

for phone firmware files downloads.

· The HTTP server being used for backup/restore will require configuration changes to allow the phones to send files

to it.

· For IP Office 5.0, the IP Office memory card can be used as the location for backup/restore of user settings. That

includes file auto generation

the user's IP Office settings.

. When using auto-generation, some settings within the restore file are based on

Backup is used when the phone user logs out of the phone. During the log out process, the phone creates a file containing

the user specific data and sends that to the BRURI location. The file is named with the user's extension number and

_16xxdata.txt, for example 299_16xxdata.txt.

Restore is used when a user logs in at the phone. The phone sends a file request for the appropriate file based on the

users extension number. If the file is successfully retrieved the phone will import the settings and, after a "Retrieval OK"

message, continue as normal. If the file cannot be retrieved, a "Retrieval failed" message is displayed and the phone will

continues with its existing settings.

Specifying the BRURI Value

1.Open the 46xxsettings.txt file.

2.Locate the line containing the SET BRURI value.

3.If the line is prefixed with # characters, remove those and any space.

4.After SET BRURI, enter a space and then the address of the HTTP backup server, for example SET BRURI

http://192.168.0.28. If necessary you can specify the path to a specific server directory and or include a specific

port number, for example SET BRURI http://192.168.0.28/backups:8080.

HTTP Authentication

HTTP authentication can be supported. If set it will be used for both the backup and the restore operations. The

authentication credentials and realm are stored in the phone's reprogrammable non-volatile memory, which is not

overwritten when new telephone software is downloaded.

Both the authentication credentials and realm have a default values of null. If the HTTP server requires authentication, the

user is prompted to enter new credentials using the phone. If the authentication is successful, the values used are stored

and used for subsequent backup and restore operations.

Manual Backup/Restore Control

Users can request a backup or restore using the Advanced Options Backup/Restore screen as detailed in the user guide for

their specific telephone model.

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Installation: Backup Restore

1600 Series Phone Backup File

The following is an example of a backup/restore file for a 1600 Series phone user.

ABKNAME001=Extn201

ABKNUMBER001=201

ABKNAME002=Extn201ad

ABKNUMBER002=201

ABKNAME003=Extn203

ABKNUMBER003=203

Redial=0

Call Timer=0

Visual Alerting=1

Call Log Active=1

Log Bridged Calls=1

Log Line Calls=1

Log Calls Answered by Others=0

Audio Path=2

Personalized Ring=7

Handset AGC=1

Headset AGC=1

Speaker AGC=1

Error Tone=1

Button Clicks=0

Display Language=English

The table below lists entries that may be found in the backup file. Note that values are not written unless the setting has

been changed by the user. For IP Office 5.0+, those items indicated as IP Office are controlled by values stored and

supplied by the user's IP Office settings.

Field

Description

Office

User

ABKNAMEmmm

These paired entries are used for personal contacts entered into the phone. The mmm

ABKNUMBERmmm value in each pair in replace by a 3 digit number starting with 001. The first line of the

pair stores the contact name, the second line stores the phone number for the contact.

LANGUSER

Display language. The language name is stored.

Call log active on (1) or off (0).

LOGACTIVE

LOGBRIDGED

LOGLINEAPPS

LOGOTHERANS

OPTAGCHAND

OPTAGCHEAD

OPTAGCSPKR

OPTAUDIOPATH

OPTCLICKS

Log bridged calls on (1) or off (0).

Log line calls on (1) or off (0).

Log calls answered by others on (1) or off (0).

Handset Automatic Gain Control on (1) or off (0).

Headset Automatic Gain Control on (1) or off (0).

Speaker Automatic Gain Control on (1) or off (0).

Audio Path

–

Button Clicks on (1) or off (0).

OPTERRORTONE

PERSONALRING

PHNREDIAL

Error Tone on (1) or off (0).

Personalized Ring. A numeric value (1 to 8) for the selected ring is stored.

Redial

PHNSCRONCALL

Go to call screen on calling on (1) or off (0).

–

PHNSCRONALERT Go to call screen on ringing on (1) or off (0).

PHNTIMERS Call Timer on (1) or off (0).

PHNVISUALALERT Visual alerting on (1) or off (0).

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HTTP Server Configuration for Backup/Restore

For IIS Web Servers

Create a backup folder under the root directory of your web server. All backup files will be stored in that directory.

For example, if your backup folder is C:/Inetpub/wwwroot/backup, the 46xxsettings.txt file should have a line similar

to SET BRURI http://www.website.com/backup/.

1.Go to Start | Settings | Control Panel | Administrative Tools and select, depending on the Windows version,

Internet Information Services Manager or Internet Information Services.

2.Right click on the folder created for backup or right click on Default Web Site if there is no specific backup

directory.

3.Select Properties.

4.In the Directory tab, make sure the Write box is checked.

5.Additional step for IIS 6.0:

1.Go to Start | Settings | Control Panel | Administrative Tools.

2.Below Default Web Site, select Web Services Extension.

3.Make sure the WebDAV option is set to Allowed.

For Apache Web Servers

Create a backup folder under the root directory of your Web server. Make the folder writable by everyone. All backup files

will be stored in that directory.

For example, if the backup folder is C:/Program Files/Apache Group/Apache2/htdocs/backup, the 46xxsettings.txt

file should have a line similar to SET BRURI http://www.website.com/backup/.

1.Edit your Web server configuration file httpd.conf.

2.Uncomment the two LoadModule lines associated with DAV:

LoadModule dav_module modules/mod_dav.so

LoadModule dav_fs_module modules/mod_dav_fs.so

· Note: If these modules are not available on your system, typically the case on some Unix/Linux Apache

servers, you have to recompile these two modules (mod_dav & mod_dav_fs) into the server. Other ways

to load these modules might be available. Check your Apache documentation at

http://httpd.apache.org/docs/ for more details.

3.Add the following lines in the httpd.conf file:

# WebDAV configuration

DavLockDB "C:/Program Files/Apache Group/Apache2/var/DAVLock"

Dav On

</Location>

4.For Unix/Linux Web servers the fourth line might look more like: DavLockDB/usr/local/apache2/var/DAVLock

5.Create the var directory and make it writable by everyone. Right click Properties | Security | Add | Everyone |

Full Control.

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Installation: Backup Restore

2.10 Listing Registered Phones

Using TFTP, a list can be obtained from the IP Office system of all the registered RAS users which includes H323 IP

phones. For example:

Extn2602,2602,192.168.42.2,1720

ains600,2600,192.168.42.10,1026

Extn2601,2601,192.168.42.4,1720

New,2702,192.168.42.200,1720

1.In Windows, select Start | Run and enter cmd for the Windows command line interpreter.

2.If necessary, use cd commands to select the directory into which you want the list placed as the current directory.

3.Enter tftp -i xxx.xxx.xxx.xxx get nasystem/h323_ras_list yyyyyyyy.txt where:

· xxx.xxx.xxx.xxx is the IP address of the IP Office unit.

· yyyyyyy.txt is the name of a text file that does not already exist in that directory.

4.The TFTP command will confirm when the file has been successfully transferred.

5.To close the command line interpreter window, type exit.

6.Open the text file using Wordpad or a similar tool.

The IP Office Monitor application (Sysmon) can also show how many phones have registered and how many are currently

waiting to register. The System | Print trace filter option must be selected to see these messages. This appears as lines of

the form:

792ms PRN: GRQ from c0a82c15 --- RAS reaches the maximum capacity of 10; Endpoints registered 41

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2.11 Error Messages

The 4600 Series H323 IP phones issue error messages in English only.

· Checksum error

Downloaded application file was not downloaded or saved correctly. The phone automatically resets and attempts to

re-initialize.

· DHCP: CONFLICT

At least one of the IP addresses offered by the DHCP server conflicts with another address. Review DHCP server

administration to identify duplicate IP addresses.

· Failed to set phone IP address

The IP phone was originally installed on one switch with Static Addressing and has subsequently been installed on

another switch with an active DHCP server assigning dynamic IP addresses. Reset the phone.

· File too large cannot save file

The phone does not have sufficient room to store the downloaded file. Verify the proper filename is administered in

the TFTP script file and that the proper application file is located in the appropriate location on the TFTP server.

· Hardware failure

Hardware failure prevented downloading of application file. Replace the phone.

· IP Address in use by another

The phone has detected an IP address conflict. Verify administration to identify duplicate IP addresses.

· No Ethernet

When first plugged in, the IP phone is unable to communicate with the Ethernet. Verify the connection to the

Ethernet jack, verify the jack is Category 5, verify power is applied on the LAN to that jack, etc.

· No file server address

The TFTP server IP address in the IP phone's memory is all zeroes. Depending on the specific requirements of your

network, this may not be an error. If appropriate, either administer the DHCP server with the proper address of the

TFTP server, or administer the phone locally using the ADDR option.

· Resetting on URQ

Restarting following a reboot of the IP Office Unit.

· System busy

The resource being called upon should be checked for its availability. If it appears operational and properly linked to

the network, verify addressing is accurate and a communication path exists in both directions between the phone

and the resource.

· Timeout Error

Protocol timeout error. Retry. If failure continues, check network congestion, addresses, etc. to identify cause of

timeout.

· TFTP Error

Request for file from TFTP server timed out. Check that IP Office Manager or the indicated TFTP source within the IP

Office configuration are running and that the 4600 Series phone software files are available.

· Wrong Set Type

Another device is already assigned to the extension number of the IP phone.

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Chapter 3.

Other Installation Options

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3. Other Installation Options

3.1 VPN Remote Phones

Avaya IP Office VPNremote firmware can be used to connect IP phones at remote locations to the IP Office via IPSec VPN

tunnels. IP Office 4.1 and higher supports this with some 4600 Series and 5600 Series IP phones. IP Office Release 6 also

supports VPNremote on 9600 Series phones supported by IP Office.

Key components are:

1.IP Office VPNremote Phone Firmware

This firmware is provided on the IP Office Administrator Applications DVD for IP Office 4.1 and higher. IP Office

VPNremote firmware is provided for the 4610SW, 4621SW, 5610SW and 5621SW phones and 9600 Series phones

only. Other VPNremote phones are not supported.

2.TFTP Server

During installation a HTTP server is required to load the firmware onto the phones. The same TFTP server as being

used for internal IP phone extensions can be used.

3.IP Office VPNremote Phone Licenses

The operation of VPNremote phones with IP Office is licensed using VPN IP Extension licenses entered into the IP

Office's configuration. The licenses control the number of VPNremote phones supported by the IP Office.

· For IP Office Release 6 this does not apply to IP500 and IP500 V2 control units which license all Avaya IP

phones including VPN ones using Avaya IP Endpoint licenses.

4.VPN Security Gateway

VPNremote phones uses VPN protocols not directly supported by the IPSec VPN tunnels that can be provided by IP

Office control units. Therefore the VPN tunnel from the VPNremote phones must end at a compatible VPN gateway

device. The device being used must support one of the following methods:

· Avaya Gateways

Avaya security gateway devices (SG and VSU) use an Avaya proprietary protocol called CCD.

Avaya SG Series (4.6 firmware or higher).

Avays VSU Series (3.2 firmware or higher).

· Non-Avaya Gateways

Non-Avaya VPN gateways with IKE Extended Authentication (Xauth) with Preshared Key (PSK). Installation

notes exists for the following listed below. This does not imply any recommendation of those devices by Avaya

or preclude other devices. Note that Avaya cannot guarantee support for services through non-Avaya devices.

Cisco VPN 300 Series Concentrators.

Netgear FVS338 VPN Router.

Kentrox Q2300 VPN Router.

Adtran Netvanta 3305 VPN Router.

Sonicwall Tz170 VPN Router.

Netgear FVX538 VPN Router.

Cisco PIX 500 Series Security Appliances.

Juniper Networks NetScreen Series VPN Devices.

Juniper Networks Secure Services Gateway 500 Series.

Juniper Networks Integrated Security Gateway (ISG) Series.

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Other Installation Options: VPN Remote Phones

Installation Documentation

This document only covers notes and differences specific to installation of VPNremote phones with IP Office. The

installation and configuration of Avaya VPNremote phones is covered in a number of existing documents available from the

Avaya support website (http://support.avaya.com).

Product Section

Title

Doc Reference

VPNremote Phone

VPNremote for the 4600 Series IP Telephones Administrators Guide

19-600753

317687

Application Notes for Configuring Avaya VPNremote Phone with Juniper

Secure Services Gateway using Policy-Based IPSec VPN and XAuth

Enhanced Authentication

Configuring Cisco PIX Security Appliance using Cisco Adaptive Security

Device Manager (ASDM) VPN Wizard to Support Avaya VPNremote Phones

317678

317675

Configuring Cisco PIX Security Appliance with Microsoft Internet

Authentication Service and Active Directory using RADIUS to Support

Avaya VPNremote Phones

Configuring Cisco VPN Concentrator to Support Avaya VPNremote Phones 317672

VPNremote for 4600 Series IP Telephone User Installation and

Configuration Quick Start - Pre-Deployment

19-601708

VPNremote for 4600 Series IP Telephone User Installation and

Configuration Quick Start - Self Installer

19-602363

322690

322702

322714

325830

327056

IP Office

Technical Tip 184 - Configuring a VPN Remote IP Phone with a Netgear

FVS338 VPN Router.

Technical Tip 185 - Configuring a VPN Remote IP Phone with a Kentrox

Q2300 VPN Router.

Technical Tip 186 - Configuring a VPN Remote IP Phone with an Adtran

Netvanta 3305 VPN Router.

Technical Tip 190 - Configuring a VPN Remote IP Phone with a Sonicwall

Tz170 VPN Router

Technical Tip 196 - Configuring a VPN Remote IP Phone with a Netgear

FVX538 VPN Router.

Supported VPNremote Phone Firmware

Unless otherwise advised, only the firmware provided on the IP Office Administrator Applications DVD should be used for

VPNremote phones connected to an IP Office. That firmware is tested with the IP Office release represented by the DVD

for correct operation. The firmware is located in a zip file in the folder \bin\VPN Phone.

Whilst other VPNremote firmware releases may be made available by Avaya for download, those firmware release may not

have been specifically tested with IP Office.

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Configuring the IP Phone for VPNremote

In addition, a VPN Phone Allowed checkbox option is present on the Extension | VoIP settings tab of IP extensions. This

checkbox is used to indicate to the IP Office, which IP extensions are VPNremote and therefore require use of a license.

1.Using IP Office Manager, receive the current configuration from the IP Office system.

2.Click on

Extension and select the entry for the IP extension.

3.Select the VoIP tab.

4.Enable VPN Phone Allowed.

5.Click OK.

6.Repeat this for any other existing IP extensions that are going to be converted to VPN connection.

7.Save the configuration back to the IP Office system.

Configuring 4600 Series VPN Remote Phones for IP Office Licensing

By default, 5600 Series phones running VPNremote firmware use licenses available from the IP Office to which they

connect. However 4600 Series phones running VPNremote can be licensed in a number of ways and so need to be

instructed to use the IP Office for licensing.

In order to inform that 4600 Series VPNremote phones to use IP Office licensing, the following line must be added to the

46vpnsettings.txt file:

· SET SMBLIC 1

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Other Installation Options: VPN Remote Phones

3.2 VLAN and IP Phones

This section describes the configuration of an VLAN networking infrastructure for use with Avaya IP Office and 4600 Series

IP Phones. In this example an HP Procurve Ethernet 2626 PWR Ethernet switch is used to manage the VLAN’s. A basic

understanding of the IEEE 802.2p/q standard is required.

The use of VLAN allows separate collision domains to be created on Ethernet switches. In the case of IP Office and IP

Phones the advantages are:

1.It allows PC’s to continue in the same IP subnet while IP Phones can use a new and separate IP addressing scheme.

2.Broadcast traffic is not propagated between the PC data network and the IP Phones voice network. This helps

performance as otherwise broadcast traffic must be evaluated by all receivers.

3.VLAN networking and traffic prioritisation at layer 2 are closely bound together in the same 802.2 standard. It is

therefore easier to maintain L2 QOS when using a VLAN.

The table below shows the three ways in which VLAN can be deployed with an Ethernet Switch. The first two methods

require only elementary configuration and as this document assumes both PC and IP Phones share the same Ethernet

port, the focus will be the third method (overlapping).

Type

Description

Advantages

Disadvantages

No VLAN

Both Voice and Data occupy the

same collision domain

Simple configuration

PC broadcast traffic adverse effect on

Voice traffic.

Requires two ports per user (one for IP

Phone and one for PC).

Physical VLAN

Separate VLAN for data and voice Simple configuration

Requires two ports on switch (one for

IP phone and one for PC.

Overlapping

VLAN

A single port on the switch

carrying both the IP Phones as

well as the PC traffic.

Requires only a single port Complex configuration.

for both PC and IP Phone.

PC broadcast traffic cannot

adversely effect Voice

traffic.

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VLAN and DHCP

The use of VLAN has implications on DHCP if DHCP is being used for support of IP phones and or PC’s. The table below

details the available options when using a single port for PC and IP Phones on a VLAN enabled network.

DHCP Option

Description

None (Static addressing)

Separate DHCP Servers

Multihomed DHCP Server

DHCP Relay

Manual configuration of each IP Phone.

Two PCs, one for each VLAN.

A single PC with two NIC Cards; one for each VLAN.

The option must be supported by the Ethernet switch.

If using DHCP, when the IP Phone starts it will first perform a DHCP discovery without a VLAN tag. If the DHCP reply

contains a new VLAN setting (scope option 176), the Phones will release all existing IP parameters and then perform a

new DHCP discovery using the supplied VLAN ID. If the IP Phone does not get a new VLAN ID, the phone will continue with

the settings provided in the original DHCP reply.

The VLAN ID can also be passed to the phones through the 46xxsettings file. Again if this method is used the IP phone will

release all its existing IP parameters and perform a new DHCP discovery on the supplied VLAN ID.

A potential error loop condition can occur if the DHCP server and 46setting files have conflicting VLAN values. This is

because the IP Phones release all their IP parameters and restart if their VLAN ID is changed. Another way this error loop

can occur is if two DHCP servers are used; The Avaya 4600 IP Phone would repost this condition if it occurs.

As stated, when an IP phone is given a new VLAN ID, via TFTP or DHCP, it will immediately releases its current IP

parameters and issue a new DHCP request using the new VLAN ID. In this way, when the IP Phones are first a DHCP reply

from the DHCP server on the data VLAN, it contains the VLAN ID of the voice VLAN. The phone will release the data VLAN

settings and send a new DHCP request tagged for the voice VLAN.

Data VLAN DHCP Settings

Option

Data VLAN DHCP Settings

Voice VLAN DHCP Settings

IP Address 192.168.43.x

192.168.202.x

255.255.255.0

192.168.202.1

Mask

255.255.255.0

192.168.43.1

3: Router

176

L2Q=1, L2QVLAN=202,

VLANTEST=0

MCIPADD=192.168.202.1, MCPORT=1719, TFTPSRVR=192.168.202.X

VLANTEST=0

The VLANTEST parameter is the length of time the IP Phone is to continue DHCP requests in a VLAN (0 means unlimited

time).

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Other Installation Options: VLAN and IP Phones

Example setup - Overview

The network is devised to allow the user PC to connect to the switch port of the IP Phone. A single cable then connects PC

and IP Phone to the Ethernet Switch. For the purpose of this example VLAN 209 is used for voice traffic and VLAN 210 for

data traffic. The LAN1 interface of the IP Office control unit resides on the voice VLAN while the LAN2 interface resides in

the data VLAN. Communications between the voice and data VLAN’s is facilitated by the IP Office control unit’s router

function.

HP-Switch - Configuration

Shown below are the web and CLI configuration output from the HP Procurve Switch.. These where obtained using the

configuration guidelines which can found below.

Figure 1 HP Procurve Web Configuration

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HP Procurve CLI output

; J8164A Configuration Editor; Created on release #H.08.60

hostname "AvayaLabs"

snmp-server community "public" Unrestricted

vlan 1

name "Native"

untagged 1-2,4,7-26

ip address 192.168.202.201 255.255.255.0

no untagged 3,5-6

exit

vlan 209

name "Red [Voice]"

untagged 5

tagged 3

exit

vlan 210

name "Blue [Data]"

untagged 3,6

exit

gvrp

spanning-tree

The table below summaries the HP configuration for ports and VLAN’s.

Port VLAN 209

Voice

VLAN 210

Data

Description

Tagged

Untagged

This port was added to both VLAN 209 and VLAN 210. However there is an

important difference between adding to these VLAN’s. When adding port 3 to

VLAN 209 the Mode option must be tagged but untagged when adding to VLAN

210.

Untagged

–

This port is included only in VLAN 209 and not included in VLAN 210. The Mode

option must be set to Untagged for port 5 in this VLAN.

Untagged

Port 6 is included only in VLAN 210 and not included in VLAN 209. The Mode

option MUST be set to Untagged in this VLAN.

The operation of this network is dependant on the functionality defined in HP documentation. Specifically HP refers to this

type of VLAN operation as Overlapping VLAN. The configuration relies also on that fact that Avaya 4600 IP Phones support

VLAN operation .

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Other Installation Options: VLAN and IP Phones

Example System Overview

IP Office Configuration

The table below details the configuration for IP Office. Additional

configuration is not required by IP Office in support 802.1 Tagging.

IP Phone- Configuration

For this example the IP phone was configured with

fixed IP addressing as shown below:

Option

Value

Option

Value

IP Address LAN1

IP Mask LAN1

IP Address LAN2

IP Mask LAN2

Router

192.168.202.1

255.255.255.0

192.168.43.1

255.255.255.0

192.168.202.1

IP Address

IP Mask

192.168.202.50

255.255.255.0

192.168.202.1

209

Router

Call Server

VLANID

Call Server

VLAN Switch Configuration

The table below summaries the HP configuration for ports and

VLAN’s.

The PC –Configuration

Shown below is the IP configuration of the PC1; no

option in support of 802.1p or 802.1q is enabled on

the PC.

Port

VLAN 209 Voice

VLAN 210 Data

Option

Value

Tagged

Untagged

–

Untagged

–

IP Address

IP Mask

Router

192.168.43.22

255.255.255.0

192.168.43.1

Untagged

Summary

On the port on which the PC and IP phone resides two types of Ethernet frames can be received (i.e. sent from Phone or

PC).

1.Tagged Packets are sent by IP Phone

2.Untagged packets are sent by PC

When an untagged packet is sent by the PC attached to the IP Phone port it will be propagated only to VLAN 210. This is

because when we added the port 3 to VLAN 210 the Mode option was specified as untagged. While for the other VLAN

(210) the option Tagged was select for port 3 in VLAN 209. Therefore tagged packets will go to VLAN 209 while the

untagged will go to 210.

When a packet is originated from an IP Phone it is tagged. Because the option un-tagged is selected for port 5 in VLAN

209 then the 802.1 tag is removed before the switch forwards the packet to this port. Similarly when an untagged packet

is originated and sent by IPO the switch will tag the packet before forwarding LAN port 3.

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Chapter 4.

Static Administration

Options

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4. Static Administration Options

A number of settings can be altered through the phone after installation.

· Values assigned through static administration override any set through the 46xxsettings.txt file. They will remain

active for the IP phone until a new boot file is downloaded.

These procedures should only be used if you are using static address installation. Do not use these procedures if you are

using DHCP.

· To set parameters for all H323 IP phones on a system, you can edit the 46XXsettings.scr script file.

Hold vs Mute

Many of the static administration features are accessed using key sequences that begin by pressing either MUTE or HOLD

. In recent firmware releases preferences has been given to using MUTE and some phones, for example the 1600 Series,

will only support MUTE.

Entering Data for Administrative Options

This section describes how to enter data for the administrative options.

1.All local procedures are started with the phone idle. Then dialling MUTE and then a sequence of up to 7 numbers

followed by #.

2.After the MUTE button is pressed, a 6-second timeout is in effect between button presses. If a valid button is not

pressed within 6 seconds of the previous button, the collected digits are discarded and no administrative option is

started.

3.Attempts to enter invalid data are rejected and the phone emits an error beep.

4.If a numeric digit is entered for a value or for a field of an IP address or subnet mask after only a zero has been

entered, the new digit will replace the zero.

5.To go to the next step, press #.

6.To backspace within a field depends upon the phone type:

· 4601, 4602, 5601, 5602:

Speaker key.

· 4606:

· 4612 & 4624:

· 4610, 4620, 4625, 5610, 5620: Left-most key.

Conference key.

Previous key.

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Static Administration Options:

4.1 QOS Option Settings

Administering QoS options is not mandatory, but it is highly recommended. Use the following procedure to set Quality of

Service (QoS) options.

1.While the phone is on-hook and idle, press the following sequence: MUTE 7 6 7 # (MUTE Q O S #).

2.The current 802.1Q settings are shown in sequence:

· L2 audio=

This is the phone's current 802.1 audio parameter. To accept the current value, press # or enter a value

(between 0 and 7) and then press #.

· L2 signaling=

This is the phones 802.1 signaling parameter. To accept the current value, press # or enter a value (between 0

and 7) and then press #.

· L3 audio=

This is the phone's Differential Services audio parameter. To accept the current value, press # or enter a value

(between 0 and 63) and then press #.

· L3 signaling=

This is the phone's Differential Services signaling parameter. To accept the current value, press # or enter a

value (between 0 and 63) and then press #.

3.If no new values were entered during this procedure, No new values is displayed. To end the procedure, press #.

4.If new values were entered during this procedure, Save new values? is displayed. To end the procedure or save

the new values, press #. New values being saved is displayed and the phone returns to normal operation.

4.2 Secondary Ethernet (Hub)/IR Interface Enable/Disable

Use the following procedure to enable or disable the hub interface found on some H323 IP phones (usually marked with a

symbol). The default for the hub interface is enabled.

The same procedure can also be used to enable or disable the IR port found on some H323 IP phones, see Infrared

Dialling

1.While the phone is on-hook and idle, press the following sequence: MUTE 4 6 8 # (MUTE I N T #). The phones

port settings are shown in sequence. The option vary between different models of phone.

· PHY2=

This is the PC connection LAN socket marked as

on the phone. Press 1 or 0 to enable or disable the hub

interface respectively. To continue, press #.

· IR=

This is the infrared (IR) port located on the front of some H323 IP phones. Press 1 or 0 to enable or disable the

hub interface respectively. To continue, press #.

2.If you changed the setting, Save new values? is displayed. To end the procedure or save the new values, press #.

If you press #, New values being saved is displayed and then returns to normal operation.

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4.3 View Details

You can use the following procedure to view a number of phone details. These are in addition to the other static address

and local administration options which can also be used to review settings.

1.While the phone is on-hook and idle, press the following sequence: MUTE 8 4 3 9 # (MUTE V I E W #).

· To display the set of details, press * at any time during viewing.

· To end the procedure and restore the user interface to its previous state, press #.

2.A sequence of values are displayed. The values available may vary between phone models and the level of IP phone

software installed on the phone. To display the next value press *. To exit the information display press #.

· Model

Shows the phones model number; for example, 4624D02A.

· Market

Shows 1 for export or 0 for domestic (US). Not displayed on all phone types.

· Phone SN

Shows the phone's Serial Number.

· PWB SN

Shows the phone's Printed Wiring Board Serial Number.

· PWB comcode

Shows the PWB's comcode.

· MAC address

Shows the phone's MAC address as paired hexadecimal numbers.

· L2 tagging

Indicates whether L2 tagging is on, off or set to auto.

· VLAN ID

The VLAN ID used for the phone. The default is 0.

· IP address

The IP address assigned to the phone.

· Subnet mask

The subnet mask assigned to the phone.

· Router

The router address assigned to the phone.

· File server

The address of the file server assigned to the phone.

· Call server

The address of the phone's H323 Gatekeeper.

· 802.1X

The current setting for 802.1X operation if being used.

· Group

This displays the group value set on the phone. Group values can be used to control which options (both

firmware and settings) a phone downloads. Refer to the 4600 Series Phones LAN Administrator Guide.

· Protocol

Display Default.

· filename1

Shows the name of the phone application file in the phone's memory. These are values from within the boot file

loaded and not the actual file name.

· 10MBps Ethernet or 100Mbps Ethernet

Shows the speed of the detected LAN connection.

· filename2

Shows the boot file name and level. These are values from within the boot file loaded and not the actual file

name.

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Static Administration Options: View Details

4.4 Self-Test Procedure

1.To start the IP phone self-test procedures, press the following sequence: MUTE 8 3 7 8 # (MUTE T E S T #). The

phone does the following:

· Each column of programmable button LED's is lit for half a second from left to right across the phone, in a

repeating cycle. The Speaker/Mute LED and the message waiting LED are also lit in sequence.

· Buttons (other than #) generate a click if pressed.

· Phones with displays show Self test #=end for 1 second after self-test is started. Then a block character (all

pixels on) is displayed in all display character locations for 5 seconds. Display of the block character is used to

find bad display pixels.

2.One of the following is finally displayed:

· If self-test passes:

Self test passed

#=end

· If self-test fails:

Self test failed

#=end

3.To end the self-test, press #. The phone returns to normal operation.

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4.5 Resetting a Phone

Resetting a Phone

Resetting a phone clears the phones user settings but retains system settings such as the DHCP and file server addresses.

1.While the phone is on-hook and idle, press the following sequence: MUTE 7 3 7 3 8 # (MUTE R E S E T #). Reset

values? is displayed.

2.To cancel this procedure press *. To continue press #.

· WARNING

As soon as you press #, all static information will be erased without any possibility of recovering the data.

3.Whilst the system values are reset to their defaults, Resetting values is displayed.

4.Once the system values are reset, Restart phone? is displayed.

· To end the procedure without restarting the phone, press *.

· To restart the phone, press #. The remainder of the procedure then depends on the status of the boot and

application files. See Restart Scenarios

Clearing a Phone

Clearing a phone removes all data values including settings such as the DHCP and file server addresses. This returns the

phone to almost its original out-of-box state. The phone will still retain the firmware files it has downloaded.

1.While the phone is on-hook and idle, press the following sequence: MUTE 2 5 3 2 7 # (MUTE C L E A R #). Clear

all values? is displayed.

2.To cancel this procedure press *. To continue press #.

· WARNING

As soon as you press #, all static information will be erased without any possibility of recovering the data.

3.Whilst the system values are reset to their defaults, Clearing values is displayed.

4.Once all values are cleared, the phone will restart as if a new phone.

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Static Administration Options: Resetting a Phone

4.6 Site Specific Option Number

The Site Specific Option Number (SSON) is used by IP phones to request information from a DHCP server that is

specifically for the phones and not for other IP devices being supported by the DHCP server. This number must matched

by a similarly numbered 'option' set on the DHCP server that define the various settings required by the phone.

The default SSON used by Avaya 4600 and 5600 Series IP phones is 176. The default SSON used by Avaya 1600 Series IP

phones is 242. For phones being supported by IP Office DHCP, the SSON used by the phone must be matched by the site

specific option numbers set in the IP Office configuration (System | LAN | Gatekeeper).

· WARNING

Do not perform this if using static addressing. Only perform this procedure if using DHCP addressing and the DHCP

option number has been changed from the normal default (176).

Setting the SSON on an IP Phone:

1.While the phone is on-hook and idle, press the following sequence: Mute 7 7 6 6 # (Mute S S O N #). SSON= is

displayed followed by the current value.

2.Enter the new setting. This must be a number between 128 and 255.

3.To cancel this procedure, press * or press # to save the new value.

Setting the SSON on IP Office

Note that changing the IP Office SSON settings requires the system to be rebooted.

1.In IP Office Manager, receive the system's current configuration.

2.Double-click

System.

3.Click the LAN tab.

4.Select the Gatekeeper sub tab.

5.Set the Site Specific Option Number (SSON) fields to the required numbers. For IP Office 4.2+ two SSON field

are available.

6.Click OK.

7.Send the configuration back to the system. Select Immediate or When Free as the Reboot Mode.

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4.7 Automatic Gain Control

Automatic Gain Control (AGC) raises the volume when a caller is speaking quietly and lowers the volume when the caller is

loud. AGC can be separately switched on or off for the phone handset, headset and speaker.

The AGC settings for all H323 IP phones can also be set through the 46xxsetting.txt file. On some phones it can also be

switched on or off through the phone's user menus.

Switching automatic gain control on/off:

1.While the phone is on-hook and idle, press either MUTE 2 4 2 # (MUTE A G C #). The current AGC settings are

displayed. Note that these may vary depending on the headset/speaker support provided by the phone model.

· Handset AGC =

Press the indicated key for the required setting (0 = off and 1 = on) and then press #.

· Headset AGC =

Press the indicated key for the required setting (0 = off and 1 = on) and then press #.

· Speaker AGC =

Press the indicated key for the required setting (0 = off and 1 = on) and then press #.

2.The phone should return to it normal idle state.

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Chapter 5.

Restart Scenarios

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5. Restart Scenarios

The sequence of the restart process depends on the status of the boot and application files on the TFTP server and those

already downloaded to the phone. This appendix explains the different scenarios possible.

All of the following start-up processes involve the same initial steps as the phone negotiates with the DHCP and the TFTP

server.

· After power is applied the phone displays Restarting….

· Initializing is then displayed.

· When either the application file (if there is one) or the boot code is uncompressed into RAM, Loading is displayed.

Since this takes a while, asterisks, then periods, then asterisks are displayed on the second line to indicate that

something is happening.

· When control is passed to the code in RAM, Starting is displayed.

· The phone detects and displays the speed of the Ethernet interface in Mbps (that is 10 or 100). The message No

Ethernet means the LAN interface speed cannot be determined.

· The Ethernet speed indicated is the LAN interface speed for both the phone and any attached PC.

· DHCP is displayed whilst the phone obtains an IP address and other information from the LAN's DHCP server. The

number of elapsed seconds is incremented until DHCP successfully completes.

· If the phone has been setup using static addressing (by pressing * when DHCP is shown), it will skip DHCP and

use the static address settings it was given.

· Note that uploading a new boot file at any time erases all static address information.

· TFTP is displayed whilst waiting for a response from the TFTP server. 46XXUPGRADE.SCR is displayed whilst

downloading the upgrade script TFTP server.

· TFTP Error: Timed Out is displayed if the phone cannot locate TFTP server or upgrade script file. If the phone

has been previously installed it will continue with the existing files in its memory.

· After the upgrade script is loaded, the sequence depends on the status of the files currently held in the phones

memory, compared to those listed in the upgrade script.

· Boot File Need Upgrading

· No Application File or Application File Needs Upgrading

· Correct Boot File and Application File Already Loaded

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Restart Scenarios:

5.1 Boot File Needs Upgrading

Having processed the upgrade script file, the software determines that the name of the boot code file in the phone does

not match that in the upgrade script. The script specifies the name of the new file to load.

· The phone displays the file name and the number of kilobytes loaded.

· The phone displays Saving to flash while the new boot file is stored in its flash memory. The percentage of the file

stored and the number of seconds that have elapsed are shown. This will usually take longer than it took to

download the file.

· The phone displays Restarting as it prepares to reboot using the new boot file.

· The phone displays Initializing.

· While the new boot file is uncompressed into RAM, the phone displays Loading. Since this takes a while, asterisks,

then periods, then asterisks are displayed on the second line to indicate that something is happening.

· When control is passed to the software that has just loaded, the phone displays Starting.

· The phone displays Clearing whilst the flash memory is erased in preparation for rewriting the code. The

percentage of memory erased and number of elapsed seconds are also shown.

· Updating is displayed whilst the boot code is rewritten. The percentage of boot code rewritten and number of

elapsed seconds are also shown.

· When the new boot code has been successfully written into the flash memory, the phone resets so that the status

of the phone application files can be checked.

Continue with the next procedure; No Application File or Application File Needs Upgrading

5.2 No Application File or Application File Needs Upgrading

This happens with normal application file upgrades. Having processed the upgrade script file, the software determines that

the name of the boot file in the phone is the correct version. It next determines that the name of the application file does

not match that stored in the phone.

· The phone displays the required file name as it downloads the file from the TFTP server. It also displays the number

of kilobytes downloaded.

· Saving to flash is displayed. The percentage of file stored and the number of seconds that have elapsed is also

displayed. This will usually take longer than it took to download the file.

· The phone is reset so that the new system-specific application file can be executed.

· Continue with the next procedure; Correct Boot File and Application File Already Loaded

5.3 Correct Boot File and Application File Already Loaded

This happens with most normal restarts. Having processed the upgrade script file, the software determines that the name

of the boot file in the phone and the phone application file match those specified in the upgrade script.

· System-specific registration with the switch is started. The phone requests the extension number it should use and

the password.

· By default, the phone displays the last extension number it used. To accept, press #.

· Whilst a password request is shown, password verification is not performed except if the user changes the

extension number.

· The password checked against is the user's Login Code stored in IP Office Manager.

· Upon completion of registration, a dial-tone is available on the phone.

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Chapter 6.

Infrared Dialling

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6. Infrared Dialling

Some H323 IP phones include an infrared (IR) port at the front of the phone. This includes the 4606, 4612, 4624 and

4620 phone. The port appears as a dark plastic window on the front edge of the phone, just below the normal dialling

keys.

You can use the IR port in the following ways:

· Dial a Number to Start a Call

This can be done by beaming the contact information held in a personal organizer address book.

· Swap Text Files During a Call

If calling another IP phone extension that has an IR port, text files can be beamed between extensions.

When using infrared beaming, the following must be remembered:

· The device beaming or receiving must be IrDA compatible. This is the case for most computer and personal

organizer IR ports.

· The range of transmission is typically a maximum of 5 feet (1.5 meters) and with a 5° degree spread (this is unlike

IR devices used for remote controls which typically beam over a long range and much wider angle spread).

· For details of enabling and using IR beaming from your personal organizer or PC, refer to the manufacturer's

information.

Note

· Some personal organizers can be set to beam to modems and mobile phones which use different transmission

formats. The personal organizer may need to be set to beaming to another PC/personal organizer for dialling to

work.

· These features have been tested with several devices as indicated. However, this is not a commitment to

continually test or support those devices against future levels of software.

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Infrared Dialling:

6.1 Enabling the IR Port

By default, where fitted the IR port on H323 IP phones is enabled. If necessary, it can be disabled.

1.With the phone on-hook and idle, press MUTE 4 6 8 # (MUTE I N T #). PHY2= and the current status is

displayed. This is the setting for the phone's pass-through Ethernet port.

2.To continue, press #. IR=. The current status is displayed.

3.Change the status if required by following the displayed prompts and then press #. The phone will restart.

6.2 Dialling Phone Numbers

You can use the IR port to receive phone numbers beamed from an IR enabled PC or pocket organizer device. Any device

that can beam contacts in the VCard format (.vcf) can be used.

If you are unsure of the file format used by your IR device, you can try beaming a contact anyway. The display on the IP

phone will show the name of the file it received. If that ends in .vcf, then the phone should dial the number in the VCard

file.

You will need to remember the following:

· The phone will only dial the first phone number in the VCard file.

· If your IP Office system has been setup to need a prefix for external dialling, that prefix must be in the VCard

phone number.

In addition to dialling the phone number digits, the following additional characters can be included in the phone number:

· m = Mute

· c = Conference

· h = Hold

· t = Transfer

· , (comma) = 2-second pause

The following sections contains examples of dialling contacts by beaming from various different devices.

Palm Organizer

The following was tested using a Palm Vx and M505. The connection setting (Prefs | Connection) must be Ir to PC/

Handheld.

1.To enter the address book, click on the phone button or icon.

2.Locate the person or organization that you want to dial.

3.To go to Address View, click on the entry.

4.On the letters area of the graffiti pad, make a sweep from the bottom-left to the top-right. A set of icons should

appear. Click on the beam icon. Alternatively, click on the menu icon and select Beam Address.

Windows Pocket PC

The following was tested using a Compaq iPAQ Pocket PC:

1.In Contacts, select the entry you want to dial.

2.Click Tools and then select Beam Contact. The Pocket PC will search for and then display the IR enabled devices

found. The IP phone should appear on the list.

3.Select the IP phone and the contact information will be beamed to it.

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6.3 Beaming Files During a Call

During a call between two IR enabled extensions on the same system, you can also beam files between IR devices at each

end.

The types of file sendable and receivable will depend on those supported by the devices sending and receiving, as if they

were face to face.

VCard files can be exchanged without being interpreted as a number to dial.

Palm Organizer

The following was tested using a Palm Vx and M505.

1.Inform the caller that you want to beam them a file and to have their Palm positioned in front of their extensions IR

port ready to receive.

2.Locate the file that you want to send.

3.On the letters area of the graffiti pad, make a sweep from the bottom-left to the top-right. A set of icons should

appear. Click on the beam icon. Alternatively, click on the Menu icon and select the displayed Beam option. The

phones should display the first eight characters and the file extension of the file being transferred.

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Chapter 7.

Alternate DHCP Server Setup

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7. Alternate DHCP Server Setup

The recommended installation method for H323 IP phones uses a DHCP server. When 5 or less H323 IP phones are being

supported, the DHCP can be performed by the IP Office Unit itself. However, if more than 5 H323 IP phones are being

supported, a separate DHCP server must be used.

· For IP Office 4.2+ running on an IP500 IP Office system, the full IP extension capacity is supported using the IP

Office for DHCP.

This document outlines, as an example, the basic steps for using a Windows server as the DHCP server for IP phone

installation. However, the principles of defining a scope is applicable to most DHCP servers.

You will need the following information from the customer's network manager:

· The IP address range and subnet mask the H323 IP phones should use.

· The IP Gateway address.

· The DNS domain name, DNS server address and the WINS server address.

· The DHCP lease time.

· The IP address of the IP Office unit.

· The IP address of the PC running Manager (this PC acts as a file server for the H323 IP phones during installation).

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Alternate DHCP Server Setup:

7.1 Using a Windows DHCP Server

1. Checking for DHCP

1.On the server, select Start | Program | Administrative Tools | Computer Management.

2.Under Services and Applications in the Computer Management Tree, locate DHCP.

3.If DHCP is not present then you need to install the DHCP components. Refer to the Microsoft documentation.

2. Windows DHCP Setup for H323 IP Phones

2a. Creating the Scope

A DHCP scope defines the IP addresses that the DHCP server can issue in response to DHCP requests. Different scopes

may be defined for different types of devices.

1.Select Start | Programs | Administrative Tools | DHCP.

2.Right-click on the server and select New | Scope.

3.The scope creation wizard will be started, click Next.

4.Enter a name and comment for the scope and click Next.

5.Enter the address range to use, for example from 200.200.200.1 to 200.200.200.15 (remember the host part

cannot be 0).

6.Enter the subnet mask as either the number of bits used or the actual mask, for example 24 is the same as

255.255.255.0 and click Next.

7.You can specify addresses to be excluded. You can do this either entering a range (e.g. 200.200.200.5 to

200.200.200.7) and clicking Add, or entering a single address and clicking Add.

· Note: You should exclude the IP Office from this range, as the DHCP Options in the IP Office should be

disabled. This is only a recommendation. You can also accomplish this by leaving available addresses outside of

the scopes range.

8.Click Next.

9.You can now set the lease time for addresses. If set too large, addresses used by devices no longer attached will

not expire and be available for reuse in a reasonable time. This reduces the number of addresses available for new

devices. If set too short, it will generate unnecessary traffic for address renewals. The default is 8 days. Click Next.

10.The wizard gives the option to configure the most common DHCP options. Select Yes and then click Next.

11.Enter the address of the gateway and click Add. You can enter several. When all are entered, click Next.

12.Enter the DNS domain (eg. example.com) and the DNS server addresses. Click Next.

13.Enter the WINS server addresses and click Add and then click Next.

14.You will then be asked if you wish to activate the scope. Select No and then click Next.

15.Click Finish. The new scope will now be listed and the status is Inactive.

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2b. Adding a 242 Option

In addition to issuing IP address information, DHCP servers can issue other information in response to requests for

different specific DHCP option numbers. The settings for each option are attached to the scope.

1600 Series H323 IP phones request option 242 from the DHCP server. The option should include defining the address of

the phone's H323 gatekeeper (the IP Office) and the address of the HTTP file server.

1.Right-click on the DHCP server.

2.From the pop-up menu, select Predefined options.

3.Select Add.

4.Enter the following information:

· Name: 16xxOptions

· Data type: String

· Code: 242

· Description: IP Phone settings

5.Click OK.

6.In the string value field, enter the following:

MCIPADD=xxx.xxx.xxx.xxx,MCPORT=1719,HTTPSRVR=yyy.yyy.yyy.yyy,HTTPDIR=z, VLANTEST=0

where:

MCIPADD= is the H323 Gatekeeper (Callserver) address. Normally, this is the IP Office Unit's LAN1 address.

You can enter several IP addresses, separating each by a comma with no space. This allows specification of a

fallback H323 gatekeeper.

· Note: The phones will wait 3 minutes before switching to the fallback and will not switch back when the

first server recovers, until the phone is rebooted.

· MCPORT= is the RAS port address for initiating phone registration. The default is 1719.

· HTTPSRVR= is the HTTP file server IP address. .

· HTTPDIR= is the HTTP file directory where the IP phone files are located. This entry is not required if those

files are in the server's root directory.

· VLANTEST= is the number of minutes phones should attempt to register on a specific VLAN before defaulting

back to VLAN 0. This field is optional. A setting of 0 disables the fallback to registering on VLAN 0.

· The maximum string length is 127 characters. To reduce the length the TFTP Server address can be specified

through attaching an Option 66 entry to the Scope. See Alternate Options

7.Click OK.

8.Expand the server by clicking on the [+] next to it.

9.Click on the scope you just created for the 1600 phones.

10.In the right-hand panel, right-click on the scope and select Scope Options.

11.In the general tab, make sure 242 is checked.

12.Verify the String value is correct and click OK.

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Alternate DHCP Server Setup: Using a Windows DHCP Server

2c. Adding a 176 Option

4600 and 5600 Series H323 IP phones use option 176 rather than option 242 as above.

The option 176 can be setup to use the same HTTP file server as the 1600 Series phones. However some older 4600

Series H3232 IP phones only support TFTP. Therefore the options for a TFTP scope are shown below.

1.Right-click on the DHCP server.

2.From the pop-up menu, select Predefined options.

3.Select Add.

4.Enter the following information:

· Name: 46xxOptions

· Data type: String

· Code: 176

· Description: IP Phone settings

5.Click OK.

6.In the string value field, enter the following:

MCIPADD=xxx.xxx.xxx.xxx,MCPORT=1719,TFTPSRVR=yyy.yyy.yyy.yyy,TFTPDIR=z, VLANTEST=0

where:

MCIPADD= is the H323 Gatekeeper (Callserver) address. Normally, this is the IP Office Unit's LAN1 address.

You can enter several IP addresses, separating each by a comma with no space. This allows specification of a

fallback H323 gatekeeper.

· Note: The phones will wait 3 minutes before switching to the fallback and will not switch back when

the first server recovers, until the phone is rebooted.

· MCPORT= is the RAS port address for initiating phone registration.

· TFTPSRVR= is the TFTP Server IP Address. Normally, this is the IP address of the PC running Manager.

· TFTPDIR= is the TFTP Server directory where the IP phone files are located. This entry is not required if those

files are in the TFTP server's default directory.

· VLANTEST= is the number of minutes phones should attempt to register on a specific VLAN before defaulting

back to VLAN 0. This field is optional. A setting of 0 disables the fallback to registering on VLAN 0.

7.The maximum string length is 127 characters. To reduce the length the TFTP Server address can be specified

through attaching an Option 66 entry to the Scope. See Alternate Options

8.Click OK.

9.Expand the server by clicking on the [+] next to it.

10.Click on the scope you just created for the 4600 phones.

11.In the right-hand panel, right-click on the scope and select Scope Options.

12.In the general tab, make sure 176 is checked.

13.Verify the String value is correct and click OK.

2d. Activate the Scope

The scope can be manually activated by right clicking on the scope, select All Tasks and select Activate. The activation is

immediate.

You should now be able to start installing H323 IP phones using DHCP. If Manager is being used as the HTTP or TFTP

server ensure that it is running on the specified PC.

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7.2 Alternate Options

In this document, all IP phone information is issued through the Scope and the Option 176 settings. Depending on the

DHCP server, other options may have to be used within the scope.

· Option 1 - Subnet mask

· Option 3 - Gateway IP Address

If using more than one address, the total list can contain up to 255 total ASCII characters. You must separate IP

addresses with commas with no intervening spaces.

· Option 6 - DNS server(s) Address

If using more than one address, the total list can contain up to 127 total ASCII characters. You must separate IP

addresses with commas with no intervening spaces. At least one address in Option 6 must be a valid, non zero,

dotted decimal address.

· Option 15 - DNS Domain Name

This string contains the domain name to be used when DNS names in system parameters are resolved into IP

addresses. This domain name is appended to the DNS name before the IP telephone attempts to resolve the DNS

address. Option 15 is necessary if you want to use a DNS name for the HTTP server.

· Option 51 - DHCP Lease Time

If this option is not received, the DHCP offer is not be accepted. Avaya recommends a lease time of six weeks or

greater. If this option has a value of FFFFFFFF hex, the IP address lease is assumed to be infinite as per RFC 2131,

Section 3.3, so that renewal and rebinding procedures are not necessary even if Options 58 and 59 are received.

Expired leases cause Avaya IP Telephones to reboot.

· Avaya recommends providing enough leases so an IP address for an IP telephone does not change if it is

briefly taken offline.

· DHCP standard states that when a DHCP lease expires, the device should immediately cease using its assigned

IP address. If the network has problems and the only DHCP server is centralized, the server is not accessible to

the given telephone. In this case the telephone is not usable until the server can be reached.

· Avaya recommends, once assigned an IP address, the telephone continues using that address after the DHCP

lease expires, until a conflict with another device is detected. The 1600 Series IP Telephone customizable

parameter DHCPSTD allows an administrator to specify that the telephone either:

· Comply with the DHCP standard by setting DHCPSTD to 1

· Continue to use its IP address after the DHCP lease expires by setting DHCPSTD to 0. This is the default. If

used, after the DHCP lease expires the telephone sends an ARP Request for its own IP address every five

seconds. The request continues either forever, or until the telephone receives an ARP Reply. After

receiving an ARP Reply, the telephone displays an error message, sets its IP address to 0.0.0.0, and

attempts to contact the DHCP server again.

· Option 52 - Overload Option

If this option is received in a message, the telephone interprets the sname and file fields in accordance with IETF

RFC 2132, Section 9.3, listed in Appendix B: Related Documentation.

· Option 53 - DHCP Message Type

Value is 1 (DHCPDISCOVER) or 3 (DHCPREQUEST).

· Option 55 - Parameter Request List

Acceptable values are: 1 (subnet mask), 3 (router IP address[es]), 6 (domain name server IP address[es]), 15

(domain name), NVSSON (site-specific option number)

· Option 57 - Maximum DHCP Message Size

· Option 58 - DHCP Lease Renew Time

If not received or if this value is greater than that for Option 51, the default value of T1 (renewal timer) is used as

per IETF RFC 2131, Section 4.5.

· Option 59 - DHCP Lease Rebind Time

If not received or if this value is greater than that for Option 51, the default value of T2 (rebinding timer) is used as

per IETF RFC 2131, Section 4.5

Note

· The H323 IP phones, any Option 66 settings will be overridden by any TFTP entry in Option 176. Using Option 66 as

part of the Scope is useful if alternate Gatekeeper addresses are required in the Option 176 settings whilst keeping

within the 127 character limit.

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Chapter 8.

WML Server Setup

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8. WML Server Setup

The 4610SW, 4620, 4620SW, 5610SW, 5620 and 5620 phones can act as WAP (Wireless Access Protocol) browsers. This

allows them to view WML (Wireless Markup Language) pages. WML is a page coding language similar to HTML but

intended for phone devices with small screens and no full keyboard.

To do WAP browsing, the phones need to be configured to access a home page. That home page can contain links and

information appropriate to the customer installation.

This section looks at the setting up and configuration of a simple test system. The aim is to introduce the basic principles

of WAP browsing operation.

· For testing and demonstration purposes Avaya host a set of WML files at http://support.avaya.com/elmodocs/

avayaip/4620/home.wml.

· Most PC web browsers cannot display .wml files. However Opera is able display WML pages which makes it a useful

tool with which to test WML access and operation.

What WML is Supported

The phones are WML 1.2 compliant WAP browsers. However, they do not support all WML 1.2 tags.

For details of those WML 1.2 tags supported, refer to the 4600 Series IP Telephone LAN Administrator's Guide.

WTAI (Wireless Telephony Application Interface) links are supported to allow numbers embedded in WML pages to be

dialed from phones.

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WML Server Setup:

8.1 Testing 4620 WML Browsing Using Xitami

1. Introduction

Xitami is a small and simple web server application. It is used here to configure one of our LAN PC's as a web server able

to provide .wml pages is response to requests from an IP phone.

· Web Server PC

Any Windows PC on the IP Office LAN. Ideally this PC should have a fixed IP address.

· Server Software

Xitami can be obtained from http://www.imatix.com. A copy is available on the IP Office Documentation CD. If

an alternate Apache or IIS web server is available refer to the section on configuring Apache

files.

or IIS

for WML

· Sample WML Pages

A number of sample pages can be downloaded from http://support.avaya.com/japple/css/japple?

PAGE=ProductArea&temp.productID=107755.

2. Installing the Web Server

For this test we used a web server called Xitami. It is a simple, small and flexible web server for use on Windows based

PC's.

1.On the server PC, run Xitami.exe to start installation of the web server.

2.Accept the various defaults.

3.When asked for a User Name and Password, note the details entered.

4.When finished, select Run. The Xitami server appears as an

icon.

5.To display the web servers basic properties, double-click

. Note the IP addresses.

6.To close the window without stopping the web server, click Close.

7.Open the PC's web browser and enter http://<server IP address>. You should see the default Xitami web

pages.

If there are other PC's on the IP Office LAN they should also be able to browse the web server's IP address.

3. Configuring the Xitami Web Server for WAP

Basic web browsing consist of requests to the web server for .htm and .html text pages and .gif and .jpg images which are

then displayed by a browser program. WAP browsing uses different file types, wml for text and .wbmp for images.

The web server needs to be configured to recognize those file types, and several others, as files that might be requested

by a WAP browser program. This is done by adding what many web servers refer to as MIME types.

1.On the web server PC, open the folder C:\Xitami.

2.Using a plain text editor such as Notepad or WordPad, open the file Xitami.cfg.

3.Scroll down the file to the section [MIME]. You will see that it is a list of settings for different text, image and

application files types.

4.Scroll the end of the file and add the following new set of MIME type for files that are supported by H323 IP phones

with a WAP browser.

# WAP MIME types

wml=text/vnd.wap.wml

5.Save the file.

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4. Installing Sample WML Pages

Download the sample pages from Avaya (see the link above).

1.On the web server PC, open the folder c:\Xitami\webpages. For Apache and IIS use the appropriate root folder.

2.Create a new sub-folder called 4620.

3.Copy the sample .wml pages into this folder.

4a. Creating a Simple WML Page

As an alternative to using the sample pages provided, you can create a simple .wml page using an editor such as Notepad.

1.Start Notepad.

2.Add the following text:

<?xml version="1.0"?>

<!DOCTYPE wml PUBLIC "-//WAPFORUM//DTD WML 1.1//EN"¿ "http://www.wapforum.org/DTD/wml_1.2.xml"

<wml>

<p>Hello world!</p>

</card>

</wml>

3.Save the file as index.wml. Notepad may save the file as index.wml.txt. If this happens, rename the file back to

index.wml.

4.Copy the file into the folder c:\Xitami\webpages\4620.

4b. Dialling from a WML Page

WTAI (Wireless Telephony Application Interface) allows numbers contained in a WML page to be dialed.

An example WTAI link is shown below:

<a href="wtai://wp/mc;200" title="Reception">Call Reception</a>

This example link displays as Call Reception and have an adjacent phone icon. Pressing the adjacent display key on the

phone will dial the number contained in the link.

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WML Server Setup: Testing 4620 WML Browsing Using Xitami

8.2 Setting the Home Page

WAP capable H323 IP phones display a key option labeled Web when setup with a home page (press PHONE/EXIT if in

any other menu).

To access the home page, press the adjacent display key. The home page is set by editing the 46XXsetting.scr file found

in the IP Office Manager applications program folder.

· For testing and demonstration purposes Avaya host a set of WML files at http://support.avaya.com/elmodocs/

avayaip/4620/home.wml.

· Most PC web browsers cannot display .wml files. However Opera is able display WML pages which makes it a useful

tool with which to test WML access and operation.

1.Locate the 46XXsettings.txt file that has been previously downloaded to the phones. This will contain any custom

settings for the Avaya IP phones being supported on the system.

· If only the file 46XXsettings.scr is present rename it as 46XXsettings.txt.

2.Double-click on 46XXsettings.txt. The file will open in Notepad. The section relating to WML browsing is towards the

end of the file. It will look similar to the following:

################ SETTINGS FOR AVAYA 4620 IP PHONE ###################

## 4620 Web Launch page in WML - Default: Avaya hosted

SET WMLHOME http://192.168.42.200/4620/index.wml

## The Proxy server used for your LAN - IP address or human readable name (check your browser settings).

# SET WMLPROXY nj.proxy.avaya.com

## The http proxy server port (check your browser settings).

SET WMLPORT 8000

## Exceptions: You must use an IP address not a DNS name

# Example: SET WMLEXCEPT 111.222.333.444

## Text coding for the web pages defaulted to ASCII.

SET WMLCODING ASCII

##################### END OF AVAYA 4620 IP PHONE ####################

3.Edit SET WMLHOME to be the address of the sample index.wml file on the web server. In this example;

http://192.168.42.200/4620/index.wml.

4.If DNS is being used to access the web server by IP name, the SET DOMAIN and SET DNSSRVR lines at the start of

the 46XXsettings.scr file should be edited to match the LAN settings. The preceding #'s should be removed from the

lines to make them active.

5.Close and save the file.

6.Restart the phones. Once the phone has restarted it should display Web as one of the screen option.

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8.3 Apache Web Server WML Configuration

Apache is an open-source web server that is available on many platforms. Basic familiarity with Unix is necessary to

configure it. The following is a step-by-step guide for configuring Apache Web-server:

1.To set MIME types in Apache, a plain text file called httpd.conf is used.

2.The location for this file varies depending on the individual setup, but the most usual path is /etc/httpd/conf/

httpd.conf. If the operating system is Windows, then look for a folder called conf under where Apache is installed.

3.Using a text editor, open httpd.conf.

4.Scroll down to the AddType section (usually at the bottom of the file) and add the following line: AddType text/

vnd.wap.wml wml

5.Save the file.

8.4 Microsoft IIS Web Server WML Configuration

Microsoft Internet Information Server (IIS) is configured through the Internet Service Manager.

The following step-by-step guide can be used to set up MIME types necessary for WML:

1.Select Start | Control Panel | Administrative Tools | Internet Services Manager.

2.Right-click on Server and select Properties.

3.In the Computer MIME Map section, click Edit.

4.Click New Type and create a new file type using the parameters below:

· Associated extension: wml

· Content type: text/vnd.wap.wml

5.Click OK.

6.Stop and restart the web server so that the newly added MIME types are picked up.

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WML Server Setup: Microsoft IIS Web Server WML Configuration

8.5 Open URL Entry

This document provides sample WML code on how to develop WML pages implementing a text box-based go to a URL

function. This code allows a user to enter a URL into a text entry area and link to that site.

Please note that these are examples, not an exhaustive list. All WML code is presented in italics.

Case 1. Input Box Followed by an Anchor Tag

Description: The user enters a URL into the text entry box and clicks on the URL to retrieve it.

Go Get It

</go>

</anchor>

Case 2. Input Box Followed by an A Tag

Case 3. Input Box Followed by a Submit Button

</go>

</do>

Case 4. Input Box Followed by an Anchor Tag Where the Anchor Tag Already Displays

HTTP://

This method displays http so that the user only has to type in the URL at the end of http://.

Go Get it

</go>

</anchor>

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Index

support

4624D 21

4624D01 21

Index

100Mbps Ethernet 56

4624D02A 56

10Mbps 14

10MBps Ethernet 56

1151C1 21

1151C1/1151C2 34

1151C2 21

1152A1 34

4625SW 21, 44

46setting files 47

46vpnsettings.txt file 44

46xx

VPNremote 44

46xxOptions 71

46XXsetting.scr 79

46XXsetting.scr file

editing 79

46xxsetting.txt file 60

46xxsettings file 47

46XXsettings.scr 31

back 79

150ms 16

1719,TFTPSRVR 71

176 option 71

192.168.202.x 47

192.168.202.X VLANTEST 47

192.168.42.200/4620/index.wml 79

192.168.43.x 47

19-inch 21

edit 54

1b 31

1U 21

1W 21

46XXsettings.scr file

46XXsettings.txt 79

start 79

46XXsettings.txt 28, 31

46XXsettings.scr file 79

46xxsettings.txt file

Creating 31

25ms 17

264V AC 21

2a 71

46XXupgrade.scr 62

46xxupgrade.scr file

lines 31

2b 71

2c 71

2-second 67

46xxupgrade.scr file instruct

phone 31

63HZ 21

4a 77

3.5W 21

30A Switch Upgrade Base 21

3600 7

3616 7

3b 35

3-party

4b 77

5.0W 21

5.9W 21

configuring 13

5601ape1810.bin 23

5601bte1810.bin 23

5602dape1806.bin 23

5602dbte1806.bin 23

5602sape1806.bin 23

5602sbte1806.bin 23

5602SW 7, 20, 21

5610SW 7, 20, 44, 76

5620SW 7, 20

4.0W 21

4.1W 21

4.6W 21

4.9W 21

45-days 44

4600 7, 31, 42, 44, 47, 70, 76

created 71

4600 Series IP Telephone LAN Administrator's Guide 44

refer 76

5621SW phones 44

see 70

4600 Site Specific Settings 31

4601dape1_82.bin 23

4601dbte1_82.bin 23

4602dape1_82.bin 23

4602dbte1_82.bin 23

4602sape1_82.bin 23

4602sbte1_82.bin 23

4602SW 7, 20, 21

4606 7, 20, 21

6.0W 21

6.45W 21

63HZ

47 21

64ms 17

6k3 17

7.7W 21

includes 66

792ms PRN 41

4610SW 7, 20, 21, 44, 76

4620 7, 21, 31, 66, 76, 77

relating 79

4620IP 20

4620SW 7, 20, 44, 76

4621SW 7, 44

8.0W 21

801.11b 7

802.11a/b/g 7

802.11b 7

802.1p 47

802.1Q 35, 47, 55

802.3af 21

applies 21

4622

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8k 17

Audio 55

Auto-create Extn Enable 28, 37

Automatic Gain Control 60

Automatic Selection 37

auto-negotiated 17

autorun 23

autorun during PC 23

Avaya 20, 21, 25, 44, 47, 70, 79

escalated 16

9.9W 21

PSU requires 21

a10d01b2_2.bin 23

a20d01a2_2.bin 23

a20d01b2_2.bin 23

AC 21

access point 7

Access Points 7

including 23

number

Avaya 1151C1 21

Avaya 1151C2 21

Action 33, 37

Activate

Avaya 1152A1 Power Distribution Unit 21

Avaya 30A Switch Upgrade Base

fitting 20

Avaya 4622SW IP Telephone 44

Avaya Gateways 44

Scope 71

Active Directory using RADIUS 44

Add 21, 33, 44, 47, 77, 80

clicking 71

Avaya H.323 IP 7

Avaya IP 44, 47

ADDR 42

address 14, 19, 23, 35, 37, 42, 47, 58, 59, 62, 66, 67, 70,

71, 74, 77, 79

Alternate DHCP Servers 70

Avaya IP Office 44, 47

Avaya P333T-PWR Switch 21

Avaya SG Series 44

Avaya Voice Priority Processor 7

Avaya VSU Series 44

Avaya WebLM 44

Avaya WebLM Software 44

AvayaLabs 47

Avays VSU Series 44

Avoid Hubs 19

PC 28

address programming 35

Address View 67

AddType 80

AddType text/vnd.wap.wml wml 80

Administrative 56, 71, 80

Administrative Details 56

administrative options 54, 56

Administrative Tools 71, 80

Adtran Netvanta 3305 VPN Router 44

Advanced 79

AVPP 7

AGC 60

b10d01b2_2.bin 23

b20d01a2_2.bin 23

b20d01b2_2.bin 23

back 35, 71

ains600,2600,192.168.42.10,1026 41

All LAN 14

All Tasks 71

Alternate 13, 28, 70, 74

Alternate DHCP Servers 13, 28

Avaya IP 70

Alternate Options 74

Anchor Tag 81

46XXsettings.scr 79

index.wml 77

IP 20, 34

Manager PC's 25

back spacing 35

backlight 21

Anchor Tag Already Displays HTTP

Anchor Tag Where 81

Anchor Tag Where

Backup 19, 21

bbla0_83.bin 23

Beam Address 67

Beam Contact 67

Beaming

Files During 68

beaming files 68

bin/VPN Phone 44

Blue 47

boot 7, 35, 54, 56, 58, 62, 63

Boot File 7, 35, 54, 56, 62, 63

Boot File Needs Upgrading 63

Browsing Using Xitami 77

Button Programming 33

Anchor Tag Already Displays HTTP 81

Apache 80

Apache Web Server 80

Apache Web-server 80

Apache-Tomcat 44

Appearance 33, 37

Appendix 62

appendix explains 62

application file 42, 56, 62, 63

Application File Already Loaded 63

Application File Needs Upgrading 63

Application Notes

Configuring 44

Applications 16, 23, 42, 44, 56, 58, 62, 63, 71, 77, 79

applies 19, 36, 42, 62

4621SW 21

c0a82c15 41

cabling 14

ASCII

Connections 19

defaulted 79

ASDM 44

Call 7, 14, 17, 19, 31, 36, 37, 42, 44, 47, 77, 80

During 68

attaching

subnet 35

Option 66 71

Swap Text Files During 66

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Index

call answering 7

Call Reception 77

Call Server 47

Connect 14, 17, 19, 20, 44, 47

LAN 34

Connections 14, 20, 21, 34, 42, 44, 55, 56, 67

Cabling 19

call signalling 17

called 46xxsettings.txt 31

called CCD 44

Contacts 66, 67

Control Panel 80

Callserver 71

CallSv 35

Control Unit Memory Card

Using 25

CallSvPort 35

card1 77

cat 5 14

Control Unit Settings 28

Correct Boot File 63

Creating 47

CAT3 21

4600 71

Existing 14

CAT5 14, 19, 21

46xxsettings.txt File 31

Scope 71

CAT5 cabling 14

Simple 77

Catalyst

Currently VPNremote Phone 44

changes 21

provide 21

Data 16, 17, 19, 20, 21, 34, 35, 47, 58, 71

Data occupy 47

data VLAN’s 47

Data/Common/WML/samples 77

def06r1_8_3.bin 23

def24r1_8_3.bin 23

Default 17, 35, 37, 44, 55, 58, 59, 63, 67, 71, 77

ASCII 79

defaults 58

defines 47, 59, 70

IP 71

Definity 70

Deployment Guide 44

DHCP 13, 14, 16, 23, 35, 42, 47, 54, 58, 59, 62, 74

alternate 70

Category 14, 42

cause 19

timeout 42

CD 23, 44, 77

CD/DVD 44

changes 14, 23, 25, 28, 31, 33, 35, 36, 37, 47, 54, 55, 59,

63, 67

Catalyst 21

checkbox 44

Cisco

Configuring 44

Cisco Adaptive Security Device Manager 44

Cisco Catalyst 21

Cisco PIX 500 Series Security Appliances 44

Cisco PIX Security Appliance

Configuring 44

Cisco VPN 300 Series Concentrators 44

Cisco VPN 3000 Series Concentrators 44

Clearing 63

CLI configuration 47

clicking

Add 71

Close 16, 41, 77, 79, 80

cmd

connection 34

introduction

preparation 28

windows 71

DHCP Address Installation 34, 35

DHCP addressing 59

DHCP Options 47, 59, 71

DHCP Relay 47

DHCP Server 13, 14, 23, 28, 34, 35, 42, 47, 59, 70, 71, 74

DHCP server assigning 42

DHCP Settings 47

Windows 41

codecs 17

DHCP Setup

Compact Flash 25

Compaq iPAQ Pocket PC 67

Compression Mode 37

Computer Management 71

Computer Management Tree 71

Computer MIME Map 80

Concentrator 44

H.323 IP Phones 71

dialling 66, 67, 77

dialling contacts 67

Dialling Phone Numbers 67

DiffServ 19

IP Office supports 19

DiffServ QoS 19

Digital Telephony 37

Direct Media 17

Disable Auto-Create Extension 37

display 28, 33, 34, 35, 36, 37, 55, 56, 57, 58, 59, 60, 62,

63, 67, 68, 77, 79, 81

IR 67

displayed Beam option 68

displays Clearing 63

displays Initializing 34, 63

displays Loading 63

DNS 70, 71, 74, 79

DNS Domain Name 70, 74

DNS Server Address 70, 74

Doc Reference 44

conf 80

configuration 7, 14, 16, 20, 23, 28, 33, 37, 42, 44, 47, 59,

70, 76, 79, 80

file source 25

Microsoft IIS 80

configuration back 25, 33, 37, 44, 59

Configuration Quick Start 44

configuring

3-party 13

Application Notes 44

Cisco 44

Cisco PIX Security Appliance 44

File Source 25

VPN Remote 44

CONFLICT 42

DOCTYPE wml PUBLIC 77

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Documentation CD 77

Double-click System 59

Duplicate IP Addressing 19

during

Avaya 30A Switch Upgrade Base 20

following

H.323 IP

form 25, 28, 41

Quality 19

Call 68

Manager 14

Full Name 37

DVD 44

G.711 17

Edit SET WMLHOME 79

G.723 17

editing 80

G.729a 17

46XXsetting.scr file 79

46XXsettings.scr 54

Embedded Voicemail Memory 23

END OF AVAYA 4620 IP PHONE 79

END OF FILE 31

G.729b 17

gatekeeper 13, 14, 28, 35, 37, 59, 71, 74

Gatekeeper Enabled 28

Gatekeeper Settings 28

GEN

Endpoints 41

End-to-End Matching Standards 19

English 42

Enter 14, 23, 25, 28, 33, 34, 35, 36, 37, 41, 44, 55, 59, 67,

74, 77, 79, 81

phone 21

GEN1 21

GEN1 4612 21

GET 81

Get It 81

subnet 71

WINS 71

Get It</a 81

gif 77

Enter cmd 25, 41

GRQ 41

Enter tftp 41

gvrp 47

entered during 55

error messages 42

escalated

H.08.60 47

H.232 20

Avaya 16

H.323 7, 13, 14, 16, 17, 20, 21, 23, 28, 31, 41, 42, 54, 55,

59, 60, 66, 67, 70, 71, 74, 77, 79

H.323 Gatekeeper 13

H.323 IP 14, 17, 20, 23, 28, 31, 41, 42, 54, 55, 59, 60, 66,

67, 70, 74, 77, 79

etc/httpd/conf/httpd.conf 80

Ethernet 19, 42, 47, 62, 67

Power 21

Ethernet LAN 21

Ethernet Switch 47

EU24 21

following

including 21

installing 16, 71

EU24BL 21

Example setup - Overview 47

Excessive Utilization 19

Existing

CAT3 14

Ext 36

number

provide 13

H.323 IP phone requires 21

H.323 IP phones 7, 13, 14, 17, 20, 21, 23, 28, 31, 41, 55,

60, 67, 70, 74, 77, 79

DHCP Setup 71

extension 37

Extension ID 33

Extension Number 14, 28, 33, 36, 37, 63

IP phone 42

extensions 7, 14, 17, 28, 33, 36, 37, 42, 44, 66, 68, 79, 80

phone requests 63

user changes 63

H323 Gatekeeper 14, 71

Hello World 77

Hold 35, 55, 56, 57, 58, 60, 67

home page 31, 76, 79

hostname 47

HP 47

Extn 33, 37

HP Procurve 47

Extn2601,2601,192.168.42.4,1720 41

Extn2602,2602,192.168.42.2,1720 41

HP Procurve CLI 47

HP Procurve Ethernet 2626 PWR Ethernet 47

HP Procurve Switch 47

HP-Switch 47

href 77, 81

htm 77

file 23, 25, 28, 31, 36, 41, 42, 44, 47, 56, 58, 62, 63, 66,

67, 68, 71, 77, 79, 80

phone displays 63

File Source

HTML 76, 77

httpd.conf 80

Configuring 25

File Writer

set 25

i10c01a2_2.bin 23

i10d01a2_2.bin 23

i20d01a2_2.bin 23

IEEE 802.2p/q

understanding 47

IEEE 802.3af 20, 21

IIS 80

filename1 56

filename2 56

Files During

Beaming 68

FileSv 35

Find 57

Finish 71, 77

fitting

IIS 5.0 80

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Index

IIS Admin Service’ 80

IKE Extended Authentication 44

Immediate 33, 37, 71

Important Note 66

Inactive 71

IP Office Licensing 44

IP Office Manager 7, 13, 14, 23, 31, 33, 36, 37, 42, 44, 59,

63, 79

IP Office Manager application 7, 13, 14, 23

IP Office Manager PC 14

IP Office Manager System 37

IP Office Monitor application 28, 41

IP Office supports 7

includes 13, 16, 28, 41, 47, 67, 77

4606 66

Avaya 23

DiffServ 19

H.323 IP 21

IP Office System 7, 13, 16, 17, 25, 41, 44, 58, 67

IP Office Unit 7, 13, 14, 17, 19, 23, 25, 28, 35, 41, 42, 70,

PC 20

WAN Ethernet 19

index.wml 79

IP Office Unit configuration 14

IP Office Unit Memory Card 23

IP Office Unit's LAN1 71

IP Office's configuration 44

IP Office's data 17

IP Office's LAN1 23, 28

IP Office's TDM 17

IP phone 7, 13, 14, 20, 21, 23, 28, 33, 34, 37, 44, 47, 54,

57, 59, 66, 67, 70, 71, 74, 77, 79

extension number 42

IP Phone Inline Adaptor 21

IP Phone Software 7, 23, 28

IP Phone Software Version 7

IP Softphone Fails To Register With 44

IP Telephone 14, 44, 70, 76

IP Telephone LAN Administrator's Guide 70, 76

IP Telephone R2.3 LAN Administrator Guide 44

IP Telephone Software 14

IP Telephones Administrators Guide 44

IP400 44

back 77

index.wml file 79

index.wml.txt 77

Infrared Dialling 66

Initializing 34, 63

Input Box Followed 81

installation 19, 23, 28, 31, 34, 37, 44, 54, 58, 70, 76, 77,

DHCP

requirements 14

small 13

static address 35

Installation Documentation 44

Installation Requirements 14

installing

H.323 IP 16, 71

IP 14

Sample 77

VCM 17

Web Server 77

IP403 7, 17

IP406 7, 17, 23, 25, 28

IP406 V1 7, 17

IP406 V2 7, 17, 23, 25, 28

IP412 7, 17

Internet 44, 80

Internet Authentication Service 44

Internet Service Manager 80

Introduction 7, 77

IP 13, 16, 17, 19, 23, 25, 28, 31, 33, 36, 37, 41, 42, 44, 47,

54, 58, 59, 62, 63, 66, 70, 74, 76, 77, 79

back 20, 34

IPO 44, 47

IPO LIC 44

IPSec VPN 44

defines 71

IPSets Firmware 23

install 14

IPSets Firmware/4601dbtel1_82.bin 25

IR 55, 66, 67, 68

match 35

power 21

display 67

Select 67

PC/Handheld 67

start 57

IR beaming 66

use

IR Interface Enable/Disable 55

IR port 55, 66, 67, 68

IP address 14, 19, 23, 25, 28, 33, 34, 35, 37, 41, 42, 47,

62, 70, 71, 74, 77, 79

ip address 192.168.202.201 255.255.255.0 47

IP Address and/or MAC Address 33

IP Address LAN2 47

IR port ready 68

IrDA 66

ISG 44

IP Gateway 70

IP Mask 35, 47

J8164A Configuration Editor 47

Java 44

jpg 77

IP Mask LAN1 47

IP Mask LAN2 47

IP Office 7, 13, 14, 16, 17, 19, 21, 23, 25, 28, 31, 33, 35,

36, 37, 41, 42, 44, 47, 58, 59, 63, 67, 70, 71, 77, 79

IP Office Administration CD 28

IP Office Administrator 23, 44

IP Office Administrator Applications CD 23

IP Office Documentation CD 77

IP Office Embedded Voicemail 23

IP Office Engineers 77

JRE 44

Juniper Networks Integrated Security Gateway 44

Juniper Networks NetScreen 44

Juniper Networks NetScreen Series VPN 44

Juniper Networks Secure Services Gateway 500 Series 44

Juniper Secure Services Gateway using Policy-Based 44

Kentrox Q2300 VPN Router 44

IP Office Engineers Toolkit 77

IP Office IP Endpoint 7

IP Office LAN 77

L2 47, 55

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L2 QOS 47

L2 signaling 55

L2Q 47

L2QVLAN 47

L3 55

L3 signaling 55

LAN 19, 20, 21, 42, 44, 47, 55, 56, 62, 70, 76, 77

Connect 34

Microsoft Internet Information Server 80

Microsoft Windows 2000/server 80

Microsoft Windows NT 80

Microsoft Windows XP 80

Mid-Span Power Unit 21

MIME 80

set 77

Minimum Assessment Target 16

Minimum Firmware 44

MMC 80

match 79

PC 14

LAN Administrator's Guide 70, 76

LAN Cables 14, 20, 21, 34, 79

LAN PC's 77

Mode option 47

Mode option MUST 47

Monitor 16

LAN Socket 14, 55

LAN1 25, 28, 35, 47, 71

LAN2 47

lines 28

multicast 19

Multicasting 19

LAN's DHCP 62

Leave Manager 28

LED 21

waiting 57

Licence Keys 14

license key 14

Multihomed 47

MultiVantage 70

Name 14, 20, 23, 28, 33, 37, 41, 44, 47, 56, 63, 67, 71, 74,

77, 79, 81

Name Details 28

nasystem/h323_ras_list yyyyyyyy.txt 41

Native 47

Netgear FVS338 VPN Router 44

Network Access 19

network assessment 7, 16

New 19, 28, 33, 35, 36, 37, 47, 54, 55, 59, 62, 63, 71, 77,

LINE 21, 34

lines 41, 44, 62, 63, 77, 79, 80

46xxupgrade.scr file 31

Monitor 28

Listing

Registered 41

Loading 62, 63

Loading… 34

New Type 80

New,2702,192.168.42.200,1720 41

Next 63, 71

NIC Cards 47

No Ethernet 34, 42, 62

No new 55

Non-Avaya 25, 44

Non-Avaya Gateways 44

non-IP 17, 36

number

non-IP extension 36

non-VoIP extension 33

Notepad 77, 79, 80

M505 67, 68

MAC 37, 44, 56

MAC Address 37, 44, 56

Maintenance Manual 7

manage

VLAN’s 47

Manager 13, 23, 25, 28, 31, 33, 35, 37, 44, 70, 71, 79, 80

during 14

Manager application 13, 23, 28, 31, 35

Open 79

NT 4.0 80

Number 14, 17, 20, 21, 28, 33, 35, 36, 37, 44, 54, 56, 59,

62, 63, 67, 68, 71, 76, 77

Manager Installation 7, 14

Manager PC 25, 28, 79

Manager PC's

Avaya

H.323 IP

non-IP

back 25

Manager's TFTP Log 28

Mandatory 16, 55

Manually Creating Extensions 33

match 19, 33, 37, 59, 63

IP 35

Start 66

VCM

OK 25, 33, 37, 44, 59, 71, 80

LAN 79

on/off 36, 60

RJ45 21

May 2007 7

Mbps 62

MCIPADD 47, 71

MCPORT 47, 71

Menu icon 67, 68

MESSAGES button 36

MESSAGES button flashing 0.5 36

MG 7

onthe phone button 67

Open 19, 28, 37, 41, 80, 81

Manager application 79

PC's 77

Open URL Entry 81

operate 80

Option 14, 21, 23, 31, 41, 42, 44, 47, 54, 55, 56, 59, 68,

71, 74, 79, 80

Option 15 74

Option 176 74

Microsoft 44, 74, 80

Refer 71

requesting 71

Option 66 74

Microsoft DHCP 74

Microsoft IIS Web Server 80

attaching 71

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IP Office Release 6

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Index

Option Settings 55

options exist 14

OR 79

Other H.323 IP 7

Overlapping VLAN 47

PoE 21

PoE input 21

Potential Problems 19

Potential VoIP Problems 19

power 14, 19, 20, 34, 36, 42, 62

Ethernet 21

IP 21

p>Hello world!</p 77

power conditioning 19

power over ethernet 20, 21

Power over Ethernet Options 21

power supply 14, 19, 21, 34

Power Supply Conditioning 19

Power Supply Options 21

Power Supply Unit 14, 21, 34

Predefined 71

Packet Loss 16

page coding 76

Pages 76, 77, 79, 80, 81

pages implementing 81

Palm 67, 68

Palm Organizer 67, 68

Palm Vx 67, 68

part 23, 31, 44, 71

Scope 74

Password 36, 63, 77, 79

PC 7, 23, 25, 35, 44, 47, 55, 62, 66, 67, 70, 77, 79

address 28

Pre-Deployment 44

Preferences 28

Prefs 67

preinstalled 28

preparation 28, 63

Preshared Key 44

Press Web 79

include 20

LAN 14

running 71

Print 37, 41, 56

PC Ethernet LAN 20

PC Port 20

PC Softphone 7

Printed Wiring Board 56

Printed Wiring Board Serial Number 56

prioritisation 47

PC/Handheld

prioritization 19

Ir 67

Product Section 44

Program 14, 23, 35, 71, 77, 79

Program Files/Avaya/IP Office/Manager 79

Program Files/Avaya/IP

Office/Toolkit/Data/Common/WML/samples 77

Properties 77, 80

PC/personal 66

PC’s 47

PC1 47

PCs 47

PC's 20

Open 77

PC's web 77

Protection 19

Protocol timeout 42

provide switching 20

provides 14, 16, 17, 19, 20, 23, 31, 44, 47, 77, 81

Catalyst 21

H.323 IP 13

RJ45 21

Proxy 79

PSK 44

PSU 21

PSU requires

90 21

PWB comcode

Shows 56

PWB SN 56

phone 7, 13, 14, 16, 17, 19, 20, 23, 28, 33, 35, 37, 42, 44,

47, 54, 55, 56, 57, 58, 59, 60, 62, 63, 67, 68, 70, 71, 74,

76, 77, 79

46xxupgrade.scr file instruct 31

connection 34

dialling 67

GEN 21

infrared dialling 66

registration 36, 41

security 37

Phone Connection 34

phone displays 36, 63, 79

file 63

phone during installation 14, 28, 70

Phone Manager 7

Phone Manager Pro PC Softphone 7

phone obtains 62

phone requests 31, 44, 79

extension 63

QoS 19, 55

QoS Option Settings 55

Quality 7, 16, 19

form 19

phone requires 14

phone returns 55, 57

Phone Security 33, 37

Phone SN 56

Service 55

RAM 62, 63

RAS 41, 71

RAS users 41

Reboot 25, 33, 37, 59, 63, 71, 79

Restarting following 42

Reboot Mode 59

Set 33, 37

Reception">Call Reception</a 77

Red 34, 47

PHONE/EXIT 79

phone's Differential 55

phone's Differential Services 55

phone's IP Mask 35

phones look 13

phones need 71, 76

Phones share 47

PHY2 55, 67

Pocket PC 67

refer 7, 21, 44, 47, 66, 77

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refer 7, 21, 44, 47, 66, 77

sendable 68

4600 Series IP Telephone LAN Administrator's Guide

Serial Number 56

Series 7, 21, 31, 42, 44, 47, 70, 76

Series H.323 IP phones 42

Series IP Phone 31

Microsoft 71

Registered 44, 71

Listing 41

Series phone 42

registration 36, 63, 71

relating

Server 13, 23, 25, 42, 44, 47, 62, 70, 71, 74, 77, 79, 80

Service 19, 23, 44, 71, 80

Quality 55

4620 79

Release 2.0 Administrator Guide 44

Release 4.3 Administration Guide 44

repost 47

Type 19

Services signaling 55

Set 16, 23, 28, 31, 35, 36, 37, 42, 47, 54, 55, 56, 60, 66,

67, 68, 71, 74, 76, 79, 80

File Writer 25

requesting

Option 176 71

Reset System Values 58

reset sytem values 58

Resetting 58

MIME 77

Reboot Mode 33, 37

SSON 59

restart 13, 23, 36, 42, 47, 58, 62, 63, 67, 79, 80

Restart Scenarios 62

Restarting following

reboot 42

SET DNSSRVR 79

SET DOMAIN 79

SET L2Q 31

SET SMBLIC 44

Restarting… 62

RFA Name 44

RFC2474 19

RJ45 14

matching 21

provides 21

RJ45 Ethernet LAN 14

RJ45 LAN 14

Run 7, 13, 14, 19, 21, 23, 25, 28, 35, 41, 42, 44, 70, 77,

79, 80

SET WMLCODING ASCII 79

SET WMLEXCEPT 111.222.333.444 79

SET WMLHOME 79

SET WMLPORT 8000 79

SET WMLPROXY nj.proxy.avaya.com 79

SETTINGS FOR AVAYA 4620 IP PHONE 79

Setup 33, 37, 47, 58, 62, 67, 79, 80

Several H.323 IP phones 66

SG 44

Shows 13, 19, 41, 47, 57, 67

PWB's comcode 56

Simple 47, 76

PC 71

Creating 77

Sample 79, 81

site specific option number 59

Site Specific Settings 31

Small Installation 13

Small Office Edition 7, 14, 17, 19, 23, 25, 28

snmp-server 47

Installing 77

SAP Code 44

Save 35, 42, 44, 55, 59, 63, 77, 79, 80

savilltech.com 71

Scope 47, 70

Spare Wire 21

Activate 71

Spare Wire Power Options 21

Speaker/Mute LED 57

Specifically HP 47

Creating 71

part 74

Scope Options 47, 71

scr 79

scr extension 79

SSON

Setting 59

Start 19, 25, 28, 35, 41, 44, 47, 62, 63, 71, 77, 80

46XXsettings.scr file 79

IP 57

Number 66

start installing 71

Screen OS 5.1.0 44

script file 42, 54, 62, 63

Secondary Ethernet 55

see 13, 14, 16, 28, 31, 33, 34, 35, 36, 41, 54, 55, 58, 60,

71, 77, 79

Start Manager 79

Start Notepad 77

4600 Series IP Telephone LAN Administrator's Guide

static address 7, 23, 28, 34, 42, 54, 56, 62

installation 35

select 25, 33, 36, 37, 41, 44, 47, 59, 68, 71, 77, 79, 80

IP 67

Static Administration Options 54

Static IP 7, 14, 28

System 28

Select Add 71

Static IP Installation 7

Step 34, 35, 62, 70

select All Tasks 71

Select File 28, 79

stores 25, 36, 42, 63

String

Select Immediate 59

Select No 71

Verify 71

Submit Button 81

subnet 47, 70

Select Start 25, 41, 71, 80

Select View 28, 79

Select Yes 71

called 35

Self Installer 44

Enter 71

self test 57

subnet mask 35, 70, 71

Self-Test Procedure 57

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Index

support.avaya.com 44

Supported 13, 14, 16, 17, 19, 21, 23, 25, 34, 35, 44, 47,

66, 68, 70, 74, 76, 77

boot file 63

URL

user enters 81

URQ 42

4622

SV 7

SW 20

US 56

use 13, 14, 19, 21, 25, 33, 36, 37, 41, 42, 44, 47, 54, 55,

56, 58, 62, 63, 66, 67, 70, 71, 77, 79

Swap Text Files During

Call 66

Sysmon 41

VCM 17

System 7, 14, 19, 21, 23, 25, 33, 37, 41, 42, 47, 54, 58,

59, 68, 70, 76, 79, 80

select 28

user 14, 19, 20, 28, 33, 36, 37, 41, 44, 47, 56, 60, 63, 77,

80, 81

user changes

System | System 23

System Name 28

System Overview 47

system-specific 63

extension 63

User Details 14

user enters

URL 81

System-specific registration 63

User Name Details 28

User PC Connection 20

User Setup 37

user's Login Code 36, 37, 63

Tag 47, 76, 81

Tagged Packets 47

Using 7, 17, 19, 21, 23, 28, 31, 36, 37, 41, 42, 44, 47, 54,

59, 62, 63, 66, 67, 68, 70, 71, 74, 77, 80

Control Unit Memory Card 25

Using Manager 25

Using Option 66 74

Using Windows 2000 Server 71

Technical Tip No 44

text/vnd.wap.wml 77, 80

TFTP 13, 16, 35, 41, 42, 44, 47, 58, 62, 63, 70, 71, 74, 79

control unit memory card 25

installation 14

introduction 23

preparation 28

VCard 67, 68

VCard file 67

VCard phone 67

vcf 67

timeout waiting 23

TFTP Error 42, 62

TFTP Introduction 23

TFTP Log 23, 28, 79

VCM 28

TFTP Server 13, 14, 23, 25, 28, 35, 42, 44, 58, 62, 63, 70,

71, 74, 79

installing 17

TFTP Server Name 74

TFTP Server Options 14

TFTPDIR 71

TFTPLog 28

TFTPSRVR 47, 71

number

use 17

VCM 10 17

VCM 16 17

VCM 20 17

VCM 24 17

VCM 30 17

These 7, 17, 21, 23, 34, 37, 41, 47, 54, 56, 66, 81

These require

VPNremote

Third-TFTP Software 23

VCM Channels 7, 17

VCOMP 28

Timed Out 42, 62

Verify 42

timeout 23

String 71

cause 42

Timeout Error 42

timeout waiting

View Administrative Details 56

VLAN 35, 47, 71

TFTP 23

vlan 209 47

Tomcat 44

vlan 210 47

toolkit 77

VLAN ID 35, 47

Tools 23, 31, 41, 67, 71, 80

ToS 19

Trial 44

VLAN networking 47

VLAN Switch Configuration 47

VLAN’s

txt file 31

manage 47

Type 7, 13, 16, 17, 21, 25, 41, 47, 68, 71, 77, 80, 81

Service 19

VLANID 47

VLANTEST 47, 71

Voice 7, 14, 16, 17, 19, 20, 28, 47

voice compression 19, 28

channels 17

Under Services 71

understanding

IEEE 802.2p/q 47

unit’s 47

installation 14

Voice Compression Channel Capacity 17

Voice Compression Channels 17, 28

Voice Compression Module 14, 28

voice signalling 19

voice traffic 16, 20, 47

voicemail 19, 25, 33

Unix 80

Unrestricted 47

Untagged 47

upgrading

application file 63

H323 IP Telephone Installation

IP Office Release 6

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Voicemail Server PC 19

VoIP 7, 14, 16, 19, 33, 36, 37, 44

VPN 44

WML 31, 76, 77, 79, 80, 81

WML browsing 79

WML Page 77

VPN Devices 44

wml pages 77

VPN Phone Allowed 44

VPN Phone Allowed checkbox option 44

VPN Phone Unlimited 44

VPN phones 44

WML Server Setup 76

Wordpad 41, 77

Worst Case 21

wp/mc;200 77

VPN Remote

Wrong Set Type 36, 42

WTAI 76, 77

Configuring 44

VPN Remote Phones 44

VPN Security Gateway 44

VPN Security Gateway Device 44

VPN Wizard 44

www.wapforum.org/DTD/wml_1.2.xml 77

x10d01a2_2.bin 23

x20d01a2_2.bin 23

Xauth 44

XAuth Enhanced Authentication 44

Xitami 77

Xitami.cfg 77

Xitami.exe 77

Xitami/webpages 77

Xitami/webpages/4620 77

xml 77

VPNremote

46xx 44

These require

VPNremote Phone 44

VPNremote Phone Firmware 44

VPNremote Phone License File 44

VPNremote Phone Licenses 44

VSU 44

waiting

xx.xxx.xxx.xxx 71

xxx.xxx.xxx.xxx 41

xxx.xxx.xxx.xxx,MCPORT 71

LED 57

WAN 19

WAN Ethernet

yyy.yyy.yyy.yyy 71

yyy.yyy.yyy.yyy,TFTPDIR 71

yyyyyyy.txt 41

including 19

WAP 76, 79

Web Server 77

WAP browsing 76

WAP browsing uses 77

WAP MIME 77

WAPFORUM//DTD WML 1.1//EN"¿ 77

WARNING 16, 35, 58, 59

Watts 21

wbmp 77

Web 31, 44, 47, 77, 79, 80

web browsing 31, 77

Web Launch 79

Web Server 79, 80

Installing 77

WAP 77

web server needs 77

Web Server PC 77

WebLM 44

WebLM server 44

website 44

When Free 33, 37, 59

Windows 25, 31, 66, 70, 74, 77, 79, 80

2000 71

cmd 41

pocket PC 67

Windows 2000/server 80

Windows Notepad 31

Windows NT 80

Windows PC 77

Windows Pocket PC 67

Windows XP 80

winnt/system32/inetsrv/iis 80

WINS 70

Enter 71

Wireless Access Protocol 76

Wireless Markup Language 76

Wireless Telephony Application Interface 76, 77

Within Manager 28

H323 IP Telephone Installation

IP Office Release 6

Page 92

15-601046 Issue 16a (15 March 2010)

Download from Www.Somanuals.com. All Manuals Search And Download.

H323 IP Telephone Installation

IP Office Release 6

Page 93

15-601046 Issue 16a (15 March 2010)

Download from Www.Somanuals.com. All Manuals Search And Download.

Performance figures and data quoted in this document are typical, and must be

specifically confirmed in writing by Avaya before they become applicable to any

particular order or contract. The company reserves the right to make alterations

or amendments to the detailed specifications at its discretion. The publication of

information in this document does not imply freedom from patent or other

protective rights of Avaya or others.

All trademarks identified by the ® or ™ are registered trademarks or trademarks,

respectively, of Avaya Inc. All other trademarks are the property of their

respective owners.

This document contains proprietary information of Avaya and is not to be

disclosed or used except in accordance with applicable agreements.

H323 IP Telephone Installation

IP Office Release 6

Page 94

15-601046 Issue 16a (15 March 2010)

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