Brother Printer C 9330CDW User Manual

http://nj.newsoft.com.tw/download/brother/

Viewing Documentation

Viewing Documentation (Windows )

(Windows 7 / Windows Vista /

Windows XP / Windows Server 2008 R2 /

Windows Server 2008 / Windows Server

d Click User's Guides.

In USA: The Manuals Download screen

appears.

2003)

To view the documentation, from the

(Start) menu, select All Programs > Brother

> MFC-XXXX (where XXXX is your model

name) from the programs group, and then

choose User's Guides.

e Click PDF/HTML documents. If the

country screen appears, select your

country. After the list of User’s Guides

appears, select the Guide you want.

(Windows 8 / Windows Server 2012)

Click (Brother Utilities), and then click

the drop-down list and select your model

name (if not already selected). Click Support

in the left navigation bar, and then click

User's Guides.

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Chapter 1

Viewing Documentation (Macintosh)

How to find Scanning instructions

There are several ways you can scan

documents. You can find the instructions as

follows:

a Turn on your Macintosh. Insert the

CD-ROM into your CD-ROM drive.

Double-click the BROTHER icon. The

following window will appear.

Software User's Guide

 Scanning

 ControlCenter

 Network Scanning

Nuance™ PaperPort™ 12SE

How-to-Guides

(Windows users)

 The complete Nuance™ PaperPort™

12SE How-to-Guides can be viewed from

the Help selection in the Nuance™

PaperPort™ 12SE application.

b Double-click the User’s Guides icon.

Presto! PageManager User’s Guide

(Macintosh users)

c Select your model and language if

needed.

NOTE

d Click User’s Guides.

Presto! PageManager is available as a

download from

PM9SEInstaller_BR_multilang.dmg

e After the list of User’s Guides appears,

select the Guide you want.

 The complete Presto! PageManager

User’s Guide can be viewed from the Help

selection in the Presto! PageManager

application.

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General information

How to find Network setup instructions

How to access Guides

for Advanced Features

Your machine can be connected to a wireless

or wired (MFC-9330CDW and

MFC-9340CDW only) network.

You can view and download these Guides

from the Brother Solutions Center at:

 Basic setup instructions:

(see Quick Setup Guide.)

http://solutions.brother.com/

 Connection to a wireless access point or

router supports Wi-Fi Protected Setup or

AOSS™:

Click Manuals on your model’s page to

download the documentation.

(see Quick Setup Guide.)

Wi-Fi Direct™ Guide

 More information about network setup:

(see Network User's Guide.)

This Guide provides information about how to

configure and use your Brother machine for

wireless printing directly from a mobile device

supporting the Wi-Fi Direct™ standard.

Google Cloud Print Guide

This Guide provides information about how to

configure your Brother machine to a Google

account and use Google Cloud Print services

for printing over the Internet.

Mobile Print/Scan Guide for Brother

iPrint&Scan

This Guide provides useful information about

printing from your mobile device and

scanning from your Brother machine to your

mobile device when connected on a Wi-Fi

network.

Web Connect Guide

This Guide provides information about how to

configure and use your Brother machine to

scan, load and view images and files on

certain websites that provide these services.

AirPrint Guide

This Guide provides information for using

AirPrint to print from OS X v10.7.x, 10.8.x

and your iPhone, iPod touch, iPad, or other

iOS device to your Brother machine without

installing a printer driver.

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Chapter 1

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/)

for FREE photo projects and printable

downloads,

Accessing Brother

Support (Windows )

click Brother CreativeCenter.

You can find all the contacts you will need,

such as web support (Brother Solutions

Center), Customer Service and Brother

Authorized Service Centers in Brother

numbers on page i and on the CD-ROM.

To return to the Top Menu, click Back.

Or, if you are finished, click Exit.

 Click Brother Support on the Top Menu.

The Brother Support screen appears.

 To access our website

(http://www.brother.com/)

click Brother Home Page.

 To view all Brother Numbers, including

Customer Service numbers for the USA

and Canada, click Support Information.

 To access the USA Brother online

shopping mall

(http://www.brothermall.com/)

for additional product and service

information, click Brother Mall.com.

 To access Canada’s Brother online

shopping mall

(http://www.brother.ca/)

for additional product and services

information, click Shop Online (Canada).

 For the latest news and product support

information

(http://solutions.brother.com/),

click Brother Solutions Center.

 To visit our website for original/genuine

Brother supplies

(http://www.brother.com/original/),

click Supplies Information .

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General information

Accessing Brother

Support (Macintosh)

You can find all the contacts you will need,

such as web support (Brother Solutions

Center) on the CD-ROM.

 Double-click the Brother Support icon.

Choose your model if needed. The

Brother Support screen appears.

 To download and install Presto!

PageManager, click

Presto! PageManager.

 To access the Brother Web Connect

application web page, click

Brother Web Connect.

 To register your machine from the Brother

Product Registration Page

(http://www.brother.com/registration/),

click On-Line Registration .

 For the latest news and product support

information

(http://solutions.brother.com/),

click Brother Solutions Center.

 To visit our website for original/genuine

Brother Supplies

(http://www.brother.com/original/),

click Supplies Information .

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Chapter 1

Control panel overview

The MFC-9130CW, MFC-9330CDW and MFC-9340CDW have the same 3.7 in. Touchscreen

LCD and Touchpanel .

This is a Touchscreen LCD with an electrostatic Touchpanel that only shows the LEDs that can be used.

1 3.7 in.Touchscreen LCD

NOTE

(Liquid Crystal Display)

The illustrations in this Guide are based

This is a Touchscreen LCD. You can

access the menus and options by

pressing them as they are displayed on

this screen.

on MFC-9340CDW.

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General information

2 Touchpanel:

Power On/Off

Press to turn on the machine.

Press and hold down to turn off the

The LEDs on the Touchpanel only light up

when they are available for use.



Back

Press to go back to the previous menu

level.

machine. The Touchscreen LCD will show

Shutting Downand will stay on for a

few seconds before going off.

Home

If you connect an external telephone or

TAD, it is always available.

Press to return to the Home screen.

The factory setting shows the date and

time, but you can change the Home

screen’s default setting (see Setting

the Ready screen on page 13.)

The Wi-Fi light is on when the network

interface is WLAN.



Cancel

Press to cancel an operation when

illuminated in red.

 Dial Pad

Press the numbers on the Touchpanel

to dial telephone and fax numbers or to

enter the number of copies.

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Chapter 1

3.7" Touchscreen LCD

You can select three types of screens for the Home screen. When the Home screen is displayed,

you can change the displayed screen by swiping left or right, or pressing d or c.

The following screens show the machine status when the machine is idle.

Home screen

2 3

The Home screen shows the date and time and

provides access to Fax, Copy, Scan, Wi-Fi setup, Toner

levels and Setup screen.

When the Home screen is displayed the machine is in

Ready mode. When Secure Function Lock is turned on

an icon will be displayed.

See Advanced User's Guide, Secure Function Lock 2.0.

More screen

2 3

The More screen provides access to additional features,

such as Secure Print, Web Shortcut and USB.

Shortcut screens

2 3 4

You can quickly create a Shortcut for frequently used

functions, such as sending a fax, making a copy,

scanning and Web Connect (for more information, see

Shortcut Settings on page 15).

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General information

NOTE

(Toner)

Swiping is a type of user operation on the

See the remaining toner life.

Touchscreen that is performed by

brushing your finger across the screen to

display the next page or item.

Press to access the Tonermenu.

NOTE

The indication of remaining toner life will

vary depending on the types of documents

printed and customer’s usage.

(Settings)

Press to access the main settings (for

more information, see Settings screen

on page 12).

5 Date and Time

See the date and time that has been set in

the machine.

1 Modes:

 Fax

Lets you access Fax mode.

 Copy

Lets you access Copy mode.

 Scan

Lets you access Scan mode.

6 Secure Print

Lets you access the secure print menu.

7 Web

Press to connect the Brother machine to

an Internet service (for more information,

see Web Connect Guide).

8 USB

Press to access the Direct Print and Scan

to USB menus.

2 Wireless Status

A four-level indicator on the Ready mode

screen shows the current wireless signal

strength if you are using a wireless

connection.

9 Shortcuts

Press to set up Shortcuts.

You can quickly copy, scan, send a fax

and connect to a Web service using the

options set as Shortcuts.

NOTE

Max

• Three Shortcut screens are available. You

can set up to six Shortcuts in each

Shortcut screen. A total of 18 Shortcuts

are available.

If you see

at the top on the screen,

you can easily configure the wireless

settings by pressing it (for more

information, see Quick Setup Guide).

• Swipe left or right, or press d or c, to view

the other Shortcut screens.

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Chapter 1

10 New Fax

Settings screen

When Fax Previewis set to On, you can

The Touchscreen shows the machine's

see how many new faxes you received

into the memory.

status when you press

You can check and access all the machine’s

settings from the following screen.

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1 2 3 4

11 Warning icon

1 Toner

See the remaining toner life.

Press to access the Tonermenu.

2 Receive Mode

See the current Receive Mode.

 Fax

The warning icon

appears when there

is an error or maintenance message;

press Detailto view it, and then press

 Fax/Tel

 External TAD

 Manual

to return to Ready mode.

For details, see Error and maintenance

messages on page 102.

NOTE

When the Distinctive Ring feature is

turned on, the Touchscreen shows D/R

(for more information, see Distinctive Ring

on page 49).

NOTE

• This product adopts the font of ARPHIC

TECHNOLOGY CO.,LTD.

• MascotCapsule UI Framework and

MascotCapsule Tangiblet developed by

HI CORPORATION are used.

MascotCapsule is a registered trademark

of HI CORPORATION in Japan.

3 Network

Press to set up a network connection.

A four level indicator on the screen shows

the current wireless signal strength if you

are using a wireless connection.

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General information

4 Date & Time

Setting the Ready screen

See the date and time.

Set the Ready screen to either Home, More,

Shortcuts 1, Shortcuts 2or

Shortcuts 3.

Press to access the Date & Timemenu.

5 Fax Preview

See the Fax Preview status.

Press to access the Fax Preview setting.

6 All Settings

When the machine is idle or you press

the Touchscreen will return to the screen you

set.

Press to access the full Settings menu.

7 Tray Setting

a Press

b Press All Settings.

See the selected paper size. Press to

change the paper size and paper type

settings if needed.

c Swipe up or down, or press a or b to

display General Setup.

8 Wi-Fi Direct

d Press General Setup.

Press to set up a Wi-Fi Direct™ network

connection.

e Swipe up or down, or press a or b to

display Button Settings.

f Press Home Button Settings.

g Swipe up or down, or press a or b to

display Home, More, Shortcuts 1,

Shortcuts 2or Shortcuts 3and

then press the option you want.

h Press

The machine will go to your chosen

Home screen.

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Chapter 1

g Press Backlight.

h Press Med.

NOTE

Basic Operations

Press your finger on the Touchscreen to

operate it. To display and access all the

screen menus or options, swipe left, right, up,

down, or press d c or a b to scroll through

them.

IMPORTANT

DO NOT press the Touchscreen with a

sharp object, such as a pen or stylus. It

may damage the machine.

The following steps show how to change a

setting in the machine. In this example, the

Touchscreen Backlight setting is changed

from Lightto Med.

a Press

b Press All Settings.

Press

to go back to the previous level.

c Swipe up or down, or press a or b to

display General Setup.

i Press

d Press General Setup.

e Swipe up or down, or press a or b to

display LCD Settings.

f Press LCD Settings.

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General information

g Swipe up or down, or press a or b to

display the available options for the

setting, and then press the option you

want.

Shortcut Settings

You can add the fax, copy, scan and Web

Connect settings you use most frequently by

setting them as your Shortcuts. Later you can

recall and apply these settings quickly and

easily. You can add up to 18 Shortcuts.

Repeat steps f and g until you have

selected all the settings for this Shortcut.

h When you have finished changing the

settings, press Save as Shortcut.

Adding Copy Shortcuts

i Read and confirm the displayed list of

settings you selected, and then

press OK.

The following settings can be included in a

copy Shortcut:

 Quality

j Enter a name for the Shortcut using the

keyboard on the Touchscreen. (To help

you enter letters, see Entering text

 Enlarge/Reduce

 Density

 Contrast

 Stack/Sort

 Page Layout

 Color Adjust

k Press OKto save your Shortcut.

Adding Fax Shortcuts

 2-sided Copy

The following settings can be included in a fax

Shortcut:

(MFC-9330CDW and MFC-9340CDW)

 2-sided Copy Page Layout

 Fax Resolution

 2-sided Fax(MFC-9340CDW)

 Contrast

(MFC-9340CDW)

 Remove Background Color

a If the displayed screen is either Home or

More, swipe left or right, or press d or c

to display a Shortcut screen.

 Real Time TX

 Coverpage Setup

 Overseas Mode

b Press

where you have not added a

 Glass Scan Size

Shortcut.

a If the displayed screen is either Home or

More, swipe left or right, or press d or c

to display a Shortcut screen.

c Press Copy.

d Read the information on the

Touchscreen, and then confirm it by

pressing OK.

b Press

where you have not added a

Shortcut.

e Swipe up or down, or press a or b to

display the copy presets, and then press

the preset you want.

c Press Fax.

d Read the information on the

Touchscreen, and then confirm it by

pressing OK.

f Swipe up or down, or press a or b to

display the available settings, and then

press the setting you want.

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Chapter 1

e Enter the fax or telephone number using

the dial pad on the Touchpanel, the

Address Book or the Call History on the

Touchscreen. When you have finished,

go to step f.

k Enter a name for the Shortcut using the

keyboard on the Touchscreen. (To help

you enter letters, see Entering text

l Press OKto save your Shortcut.

NOTE

• You can enter up to 20 digits for a fax

number.

Adding Scan Shortcuts

• If the Shortcut is to be used for

The following settings can be included in a

scan Shortcut:

broadcasting, press Optionsand select

Broadcastingin step g before entering

the fax or telephone number in step e.

to USB

• You can enter up to 20 fax numbers if the

Shortcut is for broadcasting. The fax

numbers can be entered in any

combination of Group numbers from the

Address Book, individual fax numbers

from the Address Book or entered

manually (see Advanced User's Guide,

Broadcasting).

 2-sided Scan(MFC-9340CDW)

 Scan Type

 Resolution

 File Type

 Glass Scan Size

 File Name

• When you enter a fax number in a

Shortcut, it will be added automatically to

the Address Book. The name in the

Address Book will be the Shortcut name

plus a sequential number.

 File Size

 Remove Background Color

to E-mail Server(Available after IFAX is

downloaded)

f Press Options.

 2-sided Scan(MFC-9340CDW)

 Scan Type

g Swipe up or down, or press a or b to

display the available settings, and then

press the setting you want.

 Resolution

 File Type

h Press the option you want.

 Glass Scan Size

 File Size

Repeat steps g and h until you have

selected all the settings for this Shortcut.

Press OK.

to OCR/ to File/ to Image/

to E-mail

i When you have finished changing the

settings, press Save as Shortcut.

 PC Select

j Read and confirm the displayed list of

settings you selected, and then

press OK.

to FTP/ to Network

 Profile Name

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General information

a If the displayed screen is either Home or

More, swipe left or right, or press d or c

to display a Shortcut screen.

f Do one of the following:

 To enter an E-mail address

manually, press Manual. Enter the

E-mail address using the keyboard

on the Touchscreen. (To help you

enter letters, see Entering text

b Press

where you have not added a

Shortcut.

c Press Scan.

Press OK.

d Swipe up or down, or press a or b to

display the type of scan you want, and

then press it.

 To enter an E-mail address from the

Address Book, press

Address Book. Swipe up or down,

or press a or b to display the E-mail

address you want, and then press it.

e Do one of the following:

 If you pressed to USB, read the

information on the Touchscreen, and

then press OKto confirm it. Go to

step h.

Press OK.

After you confirm the E-mail address

you entered, press OK. Go to step h.

 If you pressed to E-mail Server,

read the information on the

NOTE

Press Detailto view the list of

addresses you have entered.

Touchscreen, and then press OKto

confirm it. Go to step f.

 If you pressed to OCR, to File,

to Imageor to E-mail, read the

information on the Touchscreen, and

then press OKto confirm it. Go to

step g.

g Do one of the following:

 When the machine is connected to a

computer using a USB connection:

Press OKto confirm USB is selected

as the PC Name. Go to step m.

 If you pressed to FTPor

to Network, read the information

on the Touchscreen, and then press

OKto confirm it.

 When the machine is connected to a

network:

Swipe up or down, or press a or b to

display the PC Name, and then press

it. Press OKto confirm the PC Name

you selected. Go to step m.

Swipe up or down, or press a or b to

display the Profile Name, and then

press it.

Press OKto confirm the Profile Name

you have selected. Go to step m.

h Press Options.

i Swipe up or down, or press a or b to

display the available settings, and then

press the setting you want.

NOTE

To add a Shortcut for to Networkand

to FTP, you must have added the Profile

Name beforehand.

j Swipe up or down, or press a or b to

display the available options for the

setting, and then press the option you

want.

Repeat steps i and j until you have

selected all the settings for this Shortcut.

Press OK.

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Chapter 1

k Review the settings you have selected:

a If the displayed screen is either Home or

More, swipe left or right, or press d or c

to display a Shortcut screen.

 If you must make more changes,

return to step h.

 If you are satisfied with your

changes, press

b Press

where you have not added a

Shortcut.

Save as Shortcut.

c Press Web.

l Review your settings on the

Touchscreen, and then press OK.

d If Information about the Internet

connection is displayed, read the

information and confirm it by pressing

OK.

m Enter a name for the Shortcut using the

keyboard on the Touchscreen. (To help

you enter letters, see Entering text

e Swipe left or right, or press d or c to

display the available service, and then

press the desired service.

Shortcuts on page 19 and Adding Web

n Read the information on the

Touchscreen, and then press OKto save

your Shortcut.

f Press your account.

If the account needs a PIN code, enter

the PIN for the account using the

keyboard on the Touchscreen.

Press OK.

Adding Web Connect

Shortcuts

g Press the function you want.

The settings for these services can be

included in a Web Connect Shortcut:

NOTE

The functions that can be set vary

depending on the selected service.

 PICASA WEB ALBUMS™

 GOOGLE DRIVE™

 FLICKR

h Read and confirm the displayed list of

functions you selected, and then

press OK.

 FACEBOOK

 EVERNOTE

 DROPBOX

i Press OKto save your Shortcut.

NOTE

The Shortcut name will be assigned

automatically. If you want to change the

Shortcut names, see Editing Shortcut

Names on page 19.

• Web services may have been added

and/or service names may have been

changed by the provider since this

document was published.

• To add a Web Connect Shortcut, you must

have an account with the desired service

(for more information, see Web Connect

Guide).

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General information

Changing Shortcuts

Editing Shortcut Names

You can change the settings in a Shortcut.

You can edit a Shortcut name.

a Press and hold the Shortcut until the

NOTE

dialog box appears.

(Web Connect Shortcuts) You cannot

change a Web Connect Shortcut. If you

want to change the Shortcut, you must

delete it, and then add a new Shortcut.

NOTE

You can also press

, All Settings

(For more information, see Deleting

Connect Shortcuts on page 18.)

and Shortcut Settings.

b Press Edit Shortcut Name.

c To edit the name, hold down

a Press the Shortcut you want. The

settings for the Shortcut that you chose

are displayed.

delete the current name, and then enter

a new name using the keyboard on the

Touchscreen. (To help you enter letters,

see Entering text on page 194.)

Press OK.

b Change the settings for the Shortcut you

chose in step a (for more information,

see Shortcut Set tings on page 15).

c When you have finished changing

settings, press Save as Shortcut.

Deleting Shortcuts

You can delete a Shortcut.

d Press OKto confirm.

a Press and hold the Shortcut until the

e Do one of the following:

dialog box appears.

 To overwrite the Shortcut, press

Yes. Go to step g.

NOTE

 If you do not want to overwrite the

Shortcut, press Noto enter a new

Shortcut name. Go to step f.

You can also press

, All Settings

and Shortcut Settings.

b Press Deleteto delete the Shortcut

that you chose in step a.

f To create a new Shortcut, hold down

to delete the current name, and then

enter a new name using the keyboard

on the Touchscreen. (To help you enter

letters, see Entering text on page 194.)

Press OK.

c Press Yesto confirm.

Recalling Shortcuts

The Shortcut settings are displayed on the

Shortcut screen. To recall a Shortcut, simply

press the Shortcut name.

g Press OKto confirm.

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Loading paper

b While pressing the green paper-guide

release levers (1), slide the paper

guides to fit the paper you are loading in

the tray. Make sure the guides are firmly

in the slots.

Loading paper and

print media

The machine can feed paper from the paper

tray or manual feed slot.

When you load paper in the paper tray, note

the following:

 If your application software supports

paper size selection on the print menu,

you can select it through the software. If

your application software does not

support it, you can set the paper size in

the printer driver or by pressing the

buttons on the Touchscreen.

ꢀ

Loading paper in the paper

tray

You can load up to 250 sheets in the paper

tray. Paper can be loaded up to the maximum

paper mark (

) on the right side of the

paper tray (for the recommended paper to

use, see Acceptable paper and other print

media on page 28).

c Fan the stack of paper well to avoid

paper jams and misfeeds.

Printing on plain paper, thin paper or

recycled paper from the paper tray

a Pull the paper tray completely out of the

machine.

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Loading paper

d Load paper in the tray and make sure:

 The paper is below the maximum

f Lift up the support flap (1) to prevent

paper from sliding off the face-down

output tray, or remove each page as

soon as it comes out of the machine.

paper mark (

) (1).

Overfilling the paper tray will cause

paper jams.

 The side to be printed on is

face down.

 The paper guides touch the sides of

the paper so it will feed correctly.

e Put the paper tray firmly back in the

machine. Make sure the tray is

completely inserted into the machine.

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Chapter 2

b Open the manual feed slot cover.

Loading paper in the manual

feed slot

You can load envelopes and special print

media one-at-a-time into this slot. Use the

manual feed slot to print or copy on labels,

envelopes, thicker paper or glossy paper (for

the recommended paper to use, see

Acceptable paper and other print media

on page 28).

NOTE

The machine turns on the Manual Feed

mode when you put paper in the manual

feed slot.

c Use both hands to slide the manual feed

slot paper guides to the width of the

paper you are going to use.

Printing on plain paper, thin paper,

recycled paper and bond paper from

the manual feed slot

a Lift up the support flap (1) to prevent

paper from sliding off the face-down

output tray, or remove each page as

soon as it comes out of the machine.

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Loading paper

d Use both hands to push one sheet of

paper firmly into the manual feed slot

until the top edge of the paper presses

against the paper feed rollers. Continue

pressing the paper against the rollers for

about two seconds, or until the machine

grabs the paper and pulls it in further.

• To easily remove a small printout from the

output tray use both hands to lift up the

scanner cover as shown in the illustration.

• You can still use the machine while the

scanner cover is up. To close the scanner

cover, push it down with both hands.

NOTE

• If the error message Jam Manual Feed

appears on the Touchscreen, the machine

cannot grasp and pull the paper. Reset

the machine by removing the paper and

then pressing Starton the Touchscreen.

Reinsert the paper and be sure to press it

firmly against the rollers.

• Put the paper into the manual feed slot

with the side to be printed on face up.

• Make sure the paper is straight and in the

correct position on the manual feed slot. If

it is not, the paper may not be fed

correctly, resulting in a skewed printout or

a paper jam.

e After the Touchscreen shows

Manual Feed, return to step d to load

the next sheet of paper. Repeat for each

page you want to print.

• Pull the paper out completely when you

retry putting the paper into the manual

feed slot.

• Do not put more than one sheet of paper

in the manual feed slot at any one time, as

it may cause a jam.

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Chapter 2

c Open the manual feed slot cover.

Printing on thick paper, labels,

envelopes and glossy paper from the

manual feed slot

When the back cover (face-up output tray) is

pulled down, the machine has a straight

paper path from the manual feed slot through

to the back of the machine. Use this paper

feed and output method for printing on thick

paper, labels, envelopes or glossy paper.

a Open the back cover (face-up output

tray).

d Use both hands to slide the manual feed

slot paper guides to the width of the

paper that you are going to use.

b (For printing envelopes only)

Pull down the two gray levers, one on

the left side and one on the right side, as

shown in the illustration.

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Loading paper

e Use both hands to push one sheet of

paper or one envelope firmly into the

manual feed slot until the top edge of the

paper presses against the paper feed

rollers. Continue pressing the paper

against the rollers for about two

• When Label is selected in the printer

driver, the machine will feed the paper

from the manual feed slot, even if Manual

is not selected as the paper source.

• Make sure the paper or envelope is

straight and in the correct position in the

manual feed slot. If it is not, the paper or

envelope may not feed correctly, resulting

in a skewed printout or a paper jam.

seconds, or until the machine grabs the

paper and pulls it in further.

• Pull the paper or envelope out completely

when you retry putting the paper into the

manual feed slot.

• Do not put more than one sheet of paper

or one envelope in the manual feed slot at

any one time, as it may cause a jam.

f Send the print data to the machine.

NOTE

Remove each printed page or envelope

immediately to prevent a paper jam.

g After the Touchscreen shows

Manual Feed, return to step e to load

the next sheet of paper. Repeat for each

page you want to print.

h (For printing envelopes)

When you have finished printing, return

the two gray levers, that you pulled

down at step b, back to their original

positions.

i Close the back cover (face-up output

tray) until it locks in the closed position.

NOTE

• If the error message Jam Manual Feed

appears on the Touchscreen, the machine

cannot grasp and pull the paper or

envelope. Reset the machine by

removing the paper and then pressing

Starton the Touchscreen. Reinsert the

paper or envelope and be sure to press it

firmly against the rollers.

• Put the paper or envelope into the manual

feed slot with the side to be printed on

face up.

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Chapter 2

Unscannable and unprintable areas

The figures in the table show maximum unscannable and unprintable areas. These areas may

vary depending on the paper size or settings in the application you are using.

Usage

Document

Size

Top (1)

Left (2)

Bottom (3)

0.12 in. (3 mm)

Right (4)

Fax (Sending)

Letter

0.16 in. (4 mm)

0.12 in. (3 mm)

(ADF)

0.04 in. (1 mm)

(Scanner Glass)

0.12 in. (3 mm)

Legal

Letter

0.12 in. (3 mm)

0.16 in. (4 mm)

0.12 in. (3 mm)

0.16 in. (4.2 mm)

0.16 in. (4 mm)

0.12 in. (3 mm)

0.16 in. (4 mm)

0.12 in. (3 mm)

0.16 in. (4.2 mm)

Copy

a single copy

or a 1 in 1 copy

Legal

Letter

Scan

Legal (ADF)

Letter

Legal

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Loading paper

Paper Type

Paper settings

To get the best print quality set the machine

for the type of paper you are using.

Paper Size

You can use the following sizes of paper for

printing faxes: Letter, A4, Legal or Folio.

a Press

b Press

When you change the size of paper in the

tray, you must also change the setting for

paper size at the same time so your machine

can fit the document or an incoming fax on

the page.

(Tray Setting).

c Press Paper Type.

d Swipe up or down, or press a or b to

display Thin, Plain Paper, Thick,

Thicker, Recycled Paper, and

press the option you want.

You can use the following sizes of paper for

copies: Letter, A4, Legal, Executive, A5, A5 L

(Long Edge), A6 and Folio and the following

sizes for printing faxes: Letter, A4, Legal or

Folio (8.5 in. × 13 in.).

e Press

a Press

b Press

(Tray Setting).

c Press Paper Size.

d Swipe up or down, or press a or b to

display Letter, A4, Legal, EXE, A5,

A5 L, A6or Folio, and press the

option you want.

e Press

NOTE

• When an appropriate size is not in the tray

received faxes will be stored in the

machine’s memory and Size mismatch

will appear on the Touchscreen (for more

information, see Error and maintenance

messages on page 102).

• If the tray is out of paper and received

faxes are in the machine’s memory,

No Paperwill appear on the

Touchscreen. Insert paper in the empty

tray.

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Chapter 2

Recommended paper specifications

The following paper specifications are appropriate for this machine.

Basis weight

Thickness

20-24 lb (75-90 g/m )

80-110 μm

Roughness

Stiffness

Higher than 20 sec.

90-150 cm /100

Grain direction

Volume resistivity

Long grain

10e -10e ohm

Surface resistivity

10e -10e ohm-cm

CaCO (Neutral)

Filler

Ash content

Brightness

Opacity

Below 23 wt%

Higher than 80%

Higher than 85%

 Use plain paper that is appropriate for laser/LED machines to make copies.

 Use paper that is 20 to 24 lb (75 to 90 g/m ).

 Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.

 This machine can use recycled paper that meets DIN 19309 specifications.

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Chapter 2

Types of paper to avoid

Handling and using special

paper

IMPORTANT

Some types of paper may not perform well

or may cause damage to your machine.

The machine is designed to work well with

most types of xerographic and bond paper.

However, some paper variables may have an

effect on print quality or handling reliability.

Always test samples of paper before

purchasing to ensure desirable performance.

Store paper in its original packaging and keep

it sealed. Keep the paper flat and away from

moisture, direct sunlight and heat.

DO NOT use paper:

• that is highly textured

• that is extremely smooth or shiny

• that is curled or warped

Some important guidelines when selecting

paper are:

 DO NOT use inkjet paper because it may

cause a paper jam or damage your

machine.

A curl of 0.08 in. (2 mm) or greater

may cause jams to occur.

 Preprinted paper must use ink that can

withstand the 392 °F (200 °C) temperature

of the machine’s fusing process.

• that is coated or has a chemical finish

• that is damaged, creased or folded

 If you use bond paper, paper having a

rough surface, or paper that is wrinkled or

creased, the paper may exhibit degraded

performance.

• that exceeds the recommended weight

specification in this guide

• with tabs and staples

• with letterheads using low temperature

dyes or thermography

• that is multipart or carbonless

• that is designed for inkjet printing

If you use any of the types of paper listed

above, they may damage your machine.

This damage is not covered under any

Brother warranty or service agreement.

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Loading paper

• with glue on the surface as shown in

the figure below

Envelopes

The machine is designed to work well with

most envelopes. However, some envelopes

may have feed and print quality problems

because of the way they have been made.

Envelopes should have edges with straight,

well-creased folds. Envelopes should lie flat

and not be of baggy or flimsy construction.

Use only quality envelopes from a supplier

who understands that you will be using the

envelopes in a laser machine.

• with double flaps as shown in the figure

below

Envelopes can only be fed through the

manual feed slot.

We recommend that you print a test envelope

to make sure the print results are what you

want.

Types of envelopes to avoid

• with sealing flaps that are not folded

down when purchased

IMPORTANT

DO NOT use envelopes:

• with each side folded as shown in the

figure below

• that are damaged, curled, wrinkled or

an unusual shape

• that are extremely shiny or textured

• with clasps, staples, snaps or tie

strings

• with self-adhesive closures

• that are of a baggy construction

• that are not sharply creased

• that are embossed (raised writing)

If you use any of the types of envelopes

listed above, they may damage your

machine. This damage may not be

covered under any Brother warranty or

service agreement.

• that were previously printed by a laser

or LED machine

• that are pre-printed on the inside

Occasionally you may experience paper

feed problems caused by the thickness,

size and flap shape of the envelopes you

are using.

• that cannot be arranged neatly when

stacked

• that are made of paper that weighs

more than the paper weight

specifications for the machine

• with edges that are not straight or

consistently square

• with windows, holes, cut-outs or

perforations

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Chapter 2

Labels

Types of labels to avoid

The machine will print on most types of labels

designed for use with a laser machine. Labels

should have an adhesive that is acrylic-based

since this material is more stable at the high

temperatures in the fuser unit. Adhesives

should not come in contact with any part of

the machine, because the label stock may

stick to the drum unit or rollers and cause

jams and print quality problems. No adhesive

should be exposed between the labels.

Labels should be arranged so that they cover

the entire length and width of the sheet. Using

labels with spaces may result in labels

peeling off and causing serious jams or print

problems.

Do not use labels that are damaged, curled,

wrinkled or an unusual shape.

IMPORTANT

• Avoid feeding labels with the carrier sheet

exposed because your machine will be

damaged.

All labels used in this machine must be able

to withstand a temperature of 392 °F (200 °C)

for a period of 0.1 seconds.

• DO NOT reuse or insert labels that have

previously been used or are missing a few

labels on the sheet.

Labels can only be fed through the manual

feed slot.

• Label sheets should not exceed the paper

weight specifications described in this

User’s Guide. Labels exceeding this

specification may not feed or print

correctly and may cause damage to your

machine.

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Loading documents

How to load

documents

NOTE

• To scan documents that are not

appropriate for the ADF, see Using the

scanner glass on page 34.

You can send a fax, make copies, and scan

from the ADF (Automatic Document Feeder)

and the scanner glass.

• It is easier to use the ADF if you are

loading a multiple page document.

• Make sure documents with correction fluid

or written with ink are completely dry.

Using the automatic

document feeder (ADF)

a Unfold the ADF document support (1).

Lift up and unfold the ADF document

output support flap (2).

The ADF can hold up to 35 pages and feeds

each sheet individually. Use standard 20 lb

(80 g/m ) paper and always fan the pages

before putting them in the ADF.

Document Sizes Supported

Length: 5.8 to 14 in. (147.3 to 355.6 mm)

Width:

5.8 to 8.5 in. (147.3 to 215.9 mm)

Weight:

17 to 24 lb (64 to 90 g/m )

b Fan the pages well.

How to load documents

c Stagger the pages of your document

face up top edge first, in the ADF until

the Touchscreen shows ADF Ready

and you feel the top page touch the feed

rollers.

IMPORTANT

• DO NOT leave thick documents on the

scanner glass. If you do this, the ADF may

jam.

• DO NOT use paper that is curled,

wrinkled, folded, ripped, stapled, paper-

clipped, pasted or taped.

• DO NOT use cardboard, newspaper or

fabric.

• To avoid damaging your machine while

using the ADF, DO NOT pull on the

document while it is feeding.

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Chapter 3

d Adjust the paper guides (1) to fit the

b Using the document guidelines on the

left and top, place the document

face down in the upper left corner of the

scanner glass.

width of your document.

NOTE

To scan non-standard documents, see

Using the scanner glass on page 34.

Using the scanner glass

You can use the scanner glass to fax, copy or

scan pages of a book, one page at a time.

Document Sizes Supported

Length: Up to 11.8 in. (300.0 mm)

Width:

Up to 8.5 in. (215.9 mm)

Weight: Up to 4.4 lb (2.0 kg)

How to load documents

c Close the document cover.

NOTE

To use the scanner glass, the ADF must

be empty.

IMPORTANT

If the document is a book or is thick do not

slam the cover or press on it.

a Lift the document cover.

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Sending a fax

c You can change the following fax

sending options. Press Options.

Swipe up or down, or press a or b to

scroll through the fax options. When the

setting you want is displayed, press it

and choose your new option. When you

have finished changing the options,

press OK.

How to send a fax

The following steps show you how to send a

fax. To send multiple pages use the ADF.

a Do one of the following to load your

document:

 Place the document face up in the

ADF (see Using the automatic

NOTE

For the following advanced fax sending

operations and settings, see Advanced

User's Guide:Sending a fax

document feeder (ADF) on page 33).

 Load your document face down on

the scanner glass (see Using the

scanner glass on page 34).

• 2-sided Fax(MFC-9340CDW)

• Contrast

b Do one of the following:

• Fax Resolution

• Broadcasting

• Real Time TX

• Overseas Mode

• Delayed Fax

 When Fax Preview is set to Off,

press Fax.

 When Fax Preview is set to On, press

Faxand Sending Fax(es).

• Batch TX

• Coverpage Message

• Coverpage Setup

• Polled TX

d (MFC-9340CDW)

Choose one of the options below:

 The Touchscreen shows:

 To send a 1-sided document, go to

step e.

 To send a 2-sided document, choose

the 2-sided scanning format for your

2-sided document as follows:

Press Options.

Swipe up or down, or press a or b to

display 2-sided Faxand press

2-sided Fax.

Press 2-sided Scan: Long Edge

or 2-sided Scan: Short Edge.

Press OK.

NOTE

You can send 2-sided documents from the

ADF.

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Chapter 4

e Enter the fax number.

Faxing A4 size documents

from the scanner glass

Using the dial pad

Using the Address Book

When faxing A4 size documents, you must

set the scan glass size to A4; otherwise, a

portion of your faxes will be missing.

 Address Book

Using call history

a Do one of the following:

 Call History

 When Fax Preview is set to Off,

(For more information, see How to dial

on page 56.)

press

(Fax).

 When Fax Preview is set to On, press

f Press Fax Start.

(Fax) and

Faxing from the ADF

Sending Fax(es).

 The machine starts scanning the

document.

b Press Options.

c Swipe up or down, or press a or b to

display Glass Scan Size.

Faxing from the scanner glass

If Real Time TXis On, the machine

will send the document without asking if

there are additional pages to scan.

d Press Glass Scan Size.

e Press A4.

 If you press Fax Start, the

machine starts scanning the first

page.

f Press OK.

When the Touchscreen shows

Next Page?, do one of the

following:

Canceling a fax in process

Press

to cancel the fax. If you press

• To send a single page, press No.

The machine starts sending the

document.

while the machine is dialing or sending, the

Touchscreen will show Cancel Job?.

Press Yesto cancel the fax.

• To send more than one page,

press Yesand place the next

page on the scanner glass. Press

OK. The machine starts scanning

the page. (Repeat this step for

each additional page.)

Stop faxing

To stop faxing, press

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Sending a fax

Transmission Verification

Report

NOTE

• If you choose On+Imageor Off+Image,

the image will not appear on the

Transmission Verification Report if Real

Time Transmission is set to On.

(see Advanced User's Guide, Real Time

Transmission).

You can use the Transmission Verification

Report as proof that you sent a fax. This

report lists the receiving party’s name or fax

number, the time and date of transmission,

duration of transmission, number of pages

sent, and whether or not the transmission

was successful.

• If the transmission is successful, OKwill

appear next to RESULTon the

Transmission Verification Report.

If the transmission is not successful, NG

will appear next to RESULT.

There are several settings available for the

Transmission Verification Report:

 On: Prints a report after every fax you

send.

 On+Image: Prints a report after every fax

you send. A portion of the fax’s first page

appears on the report.

 Off: Prints a report if your fax is

unsuccessful due to a transmission error.

Offis the factory setting.

 Off+Image: Prints a report if your fax is

unsuccessful due to a transmission error.

A portion of the fax’s first page appears on

the report.

a Press

b Press All Settings.

c Swipe up or down, or press a or b to

display Fax.

d Press Fax.

e Swipe up or down, or press a or b to

display Report Setting.

f Press Report Setting.

g Press Transmission.

h Press On, On+Image, Offor

Off+Image.

i Press

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Receiving a fax

Receive modes

NOTE

You can use four sizes of paper for printing faxes: Letter, A4, Legal or Folio.

Choose the correct Receive Mode

The correct Receive Mode is determined by the external devices and telephone subscriber

services (Voice Mail, Distinctive Ring, etc.) you will be using on the same line as the Brother

machine.

Will you be using a Distinctive Ring number for receiving faxes?

Brother uses the term "Distinctive Ring" but different telephone companies may have other names for this

service such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-A-Ring, Ident-A-Call,

Data Ident-A-Call, Smart Ring and SimpleBiz Fax & Alternate Number Ringing (see Distinctive Ring

on page 49 for instructions on setting up your machine using this feature).

Will you be using Voice Mail on the same telephone line as your Brother machine?

If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility

that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls (see

Voice Mail on page 48 for instructions on setting up your machine using this service).

Will you be using a Telephone Answering Device on the same telephone line as your Brother

machine?

Your external telephone answering device (TAD) will automatically answer every call. Voice messages are

stored on the external TAD and fax messages are printed. Choose External TADas your receive mode

(see Connecting an external TAD (telephone answering device) on page 51).

Will you be using your Brother machine on a dedicated fax line?

Your machine automatically answers every call as a fax. Choose Faxas your receive mode (see Fax Only

on page 40).

Will you be using your Brother machine on the same line as your telephone?

Do you want to receive voice calls and faxes automatically?

The Fax/Telreceive mode is used when sharing the Brother machine and your telephone on the

same line. Choose Fax/Telas your receive mode (see Fax/Tel on page 40).

Important Note: You can not receive voice messages on either Voice Mail or an answering

machine if you choose the Fax/Telmode.

Do you expect to receive very few faxes?

Choose Manualas your receive mode. You control the telephone line and must answer every call

yourself (see Manual on page 40).

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Receiving a fax

To set the receive mode follow the instructions below:

a Press

b Press All Settings.

c Swipe up or down, or press a or b to display Fax.

d Press Fax.

e Swipe up or down, or press a or b to display Setup Receive.

f Press Setup Receive.

g Swipe up or down, or press a or b to display Receive Mode.

h Press Receive Mode.

NOTE

If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off

(see Distinctive Ring on page 49).

i Press Fax, Fax/Tel, External TADor Manual.

j Press

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Chapter 5

Manual

Using receive modes

Manualmode turns off all automatic

answering functions unless you are using the

Distinctive Ring Receive feature.

Some receive modes answer automatically

(Faxand Fax/Tel). You may want to

change the Ring Delay before using these

modes (see Ring Delay on page 41).

To receive a fax in Manual mode lift the

handset of the external telephone or press

Fax Only

(Fax) and then press Hook. When you

hear fax tones (short repeating beeps), press

Fax Start, and then press Receiveto

receive a fax. You can also use the Easy

Receive feature to receive faxes by lifting a

handset on the same line as the machine.

Faxmode will automatically answer every

call as a fax.

Fax/Tel

(Also see Easy Receive on page 42.)

Fax/Telmode helps you manage incoming

calls, by recognizing whether they are fax or

voice calls and handling them in one of the

following ways:

External TAD

External TADmode lets an external

answering device manage your incoming

calls. Incoming calls will be handled in the

following ways:

 Faxes will be automatically received.

 Voice calls will start the F/T ring to tell you

to pick up the line. The F/T ring is a fast

pseudo/double-ring made by your

machine.

 Faxes will be automatically received.

 Voice callers can record a message on the

(Also see F/T Ring Time (Fax/Tel mode only)

on page 41 and Ring Delay on page 41.)

external TAD.

(For more information, see Connecting an

external TAD (telephone answering device)

on page 51.)

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Receiving a fax

F/T Ring Time

(Fax/Tel mode only)

Receive Mode settings

Ring Delay

When somebody calls your machine, you and

your caller will hear the normal telephone ring

sound. The number of rings is set by the Ring

Delay setting.

The Ring Delay setting sets the number of

times the machine rings before it answers in

Faxand Fax/Telmodes.

If the call is a fax, then your machine will

receive it; however, if it is a voice call the

machine will sound the F/T ring

(pseudo/double-ring) for the time you set in

the F/T Ring Time setting. If you hear the F/T

If you have external or extension telephones

on the same line as the machine, keep the

Ring Delay setting of 4 (see Using external

and extension telephones on page 54 and

Easy Receive on page 42).

ring it means that a voice caller is on the line.

Because the F/T ring is made by the machine,

extension and external telephones will not

ring; however, you can still answer the call on

any telephone (for more information, see

Using Remote Codes on page 54).

a Press

b Press All Settings.

c Swipe up or down, or press a or b to

display Fax.

a Press

d Press Fax.

b Press All Settings.

e Swipe up or down, or press a or b to

display Setup Receive.

c Swipe up or down, or press a or b to

display Fax.

f Press Setup Receive.

d Press Fax.

g Swipe up or down, or press a or b to

display Ring Delay.

e Swipe up or down, or press a or b to

display Setup Receive.

h Press Ring Delay.

f Press Setup Receive.

i Press 0, 1, 2, 3or 4for how many times

you want the line to ring before the

machine answers.

g Swipe up or down, or press a or b to

display F/T Ring Time.

h Press F/T Ring Time.

j Press

i Press how long the machine will ring to

alert you that you have a voice call (20,

30, 40 or 70 seconds).

NOTE

If you choose 0, the machine will answer

immediately and the line will not ring at all.

j Press

NOTE

Even if the caller hangs up during the

pseudo/double-ringing, the machine will

continue to ring for the set time.

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Chapter 5

Easy Receive

a Press

b Press All Settings.

If Easy Receive is On:

The machine can receive a fax automatically,

even if you answer the call. When you see

Receivingon the Touchscreen or hear a

click on the phone line through the handset

you are using, just replace the handset. Your

machine will do the rest.

c Swipe up or down, or press a or b to

display Fax.

d Press Fax.

e Swipe up or down, or press a or b to

display Setup Receive.

If Easy Receive is Off:

f Press Setup Receive.

If you are at the machine and answer a fax

call first by lifting the external handset, then

press Fax Start, and then press Receive

to receive the Fax.

g Swipe up or down, or press a or b to

display Easy Receive.

h Press Easy Receive.

i Press On(or Off).

If you answered at an extension telephone

press l51 (see Using external and extension

telephones on page 54).

j Press

NOTE

• If this feature is set to On, but your

machine does not connect a fax call when

you lift an extension telephone handset,

press the fax receive code l51.

• If you send faxes from a computer on the

same telephone line and the machine

intercepts them, set Easy Receive to Off.

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Receiving a fax

Using Fax Preview

Fax Preview

(Black and White only)

When you receive a fax, you will see a pop-up

message on the Touchscreen. (For example:

New Fax(es):01[View])

How to preview a received fax

a Press View.

The Touchscreen will display the fax list.

You can view received faxes on the

NOTE

Touchscreen by pressing

(Fax) and

• Although printed faxes show the received

date and time when Fax Receive Stamp is

turned on, the Fax Preview screen will not

show the received date and time.

then (Received Faxes). When the

machine is in Ready mode, a pop-up

message will appear on the Touchscreen to

alert you of new faxes.

• The fax list includes the old faxes and the

new fax. The new fax is indicated by a

blue mark next to the fax.

Setting Fax Preview

• To see a fax that has already been

previewed, press Faxand

Received Faxes.

a Press

b Press

b Swipe up or down, or press a or b to

display the fax number of the fax you

want.

(Fax Preview).

c Press On(or Off).

d Press Yes.

c Press the fax you want.

NOTE

e The Touchscreen will tell you that any

future faxes will not be printed as you

receive them.

• If your fax is large there may be a delay

before it is displayed.

Press Yes.

• The Touchscreen will show the current

page number and total pages of the fax

message. When your fax message is over

99 pages the total number of pages will be

shown as “XX.”

f Press

NOTE

When Fax Preview is turned on, a backup

copy of received faxes will not be printed

for Fax Forwarding and PC-Fax Receiving

operations, even if you set Backup Print to

On.

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Chapter 5

Press the Touchscreen or Touchpanel

to perform the following operations.

How to print all faxes in the list

a Press

(Fax).

Description

Enlarge the fax.

b Press Received Faxes.

c Press Print/Delete.

d Do one of the following:

Reduce the fax.

Scroll vertically.

Scroll horizontally.

Rotate the fax clockwise.

 Press Print All:New Fax(es)to

print all faxes you have not yet

viewed.

Delete the fax.

 Press Print All(Old Faxes)to

print all faxes you have viewed.

Press Yesto confirm.

Go back to the previous page.

e Press

Go to the next page.

Go back to the fax list.

Print the fax.

How to delete all faxes in the list

Start

a Press

(Fax).

d Press

b Press Received Faxes.

c Press Print/Delete.

d Do one of the following:

How to print a fax

a Press

(Fax).

 Press Delete All:New Fax(es)

to delete all faxes you have not yet

viewed.

b Press Received Faxes.

c Press the fax you want.

d Press Start.

 Press Delete All(Old Faxes)to

delete all faxes you have viewed.

e Press Yesto confirm.

e Press

f Press

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Receiving a fax

Turning off Fax Preview

a Press

b Press

(Fax Preview).

c Press Off.

d Press Yesto confirm.

e If there are faxes stored in the memory,

do one of the following:

 If you do not want to print the stored

faxes, press Continue.

Press Yesto confirm. Your faxes will

be deleted.

 To print all the stored faxes, press

Print All Faxes Before

Delete.

 If you do not want to turn off Fax

Preview, press Cancel.

f Press

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Using PC-FAX

If you choose Backup Print On, the machine

will also print the fax.

How to use PC-FAX

PC-Fax Receive

a Press

(For Windows^®only)

b Press All Settings.

If you turn on the PC-Fax Receive feature

your MFC will store received faxes in memory

and send them to your computer

c Swipe up or down, or press a or b to

display Fax.

automatically. You can then use your

computer to view and store these faxes.

d Press Fax.

e Swipe up or down, or press a or b to

display Setup Receive.

Even if you turn off your computer (at night or

on the weekend, for example), your MFC will

receive and store your faxes in its memory.

The number of received faxes that are stored

in the memory will appear on the

f Press Setup Receive.

g Swipe up or down, or press a or b to

display Memory Receive.

Touchscreen.

h Press Memory Receive.

When you start your computer and the PC-

Fax Receiving software runs, your MFC

transfers your faxes to your computer

automatically.

i Swipe up or down, or press a or b to

display PC Fax Receive.

j Press PC Fax Receive.

For PC-Fax Receive to work the PC-FAX

Receiving software must be running on your

computer.

k The Touchscreen shows a reminder to

start the PC-FAX Receiving program on

your computer. If you have started the

PC-FAX Receiving program, press OK.

For more information about how to start

the PC-FAX Receiving program,

Do one of the following:

 (Windows XP, Windows Vista and

Windows 7)

see Software User's Guide.

From the

(Start) menu, select

All Programs > Brother > MFC-XXXX >

PC-FAX Receiving > Receive. (XXXX is

your model name.)

l Swipe up or down, or press a or b to

display <USB>or your computer name if

the machine is connected to a network.

 (Windows 8)

Press <USB>or your computer name.

Press OK.

Click

(Brother Utilities), and then

click the drop-down list and select your

model name (if not already selected).

Click PC-FAX Receive in the left

m Press Backup Print: Onor

Backup Print: Off.

navigation bar, and then click Receive.

IMPORTANT

If you choose Backup Print: On, the

machine will also print the fax at your

machine so you will have a copy.

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Using PC-FAX

d Enter the recipient’s fax number using

your computer keyboard or by clicking

the numeric keypad of the

n Press

NOTE

Brother PC-FAX user interface. You

can also select a stored number from

the Address Book.

• Before you can set up PC-Fax Receive

you must install the MFL-Pro Suite

software on your computer. Make sure

your computer is connected and turned on

(see Software User's Guide).

e Click

when using your

computer keyboard or the numeric

keypad.

• If your machine has an error and is unable

to print faxes from memory, you can use

this setting to transfer your faxes to a

computer (see Transferring your faxes or

Fax Journal report on page 110).

f Click Start.

Your document will be sent to the

Brother machine and then faxed to the

recipient.

• PC-Fax Receive is not supported in Mac

OS.

PC-FAX Send

The Brother PC-FAX feature lets you use

your computer to send a document from an

application as a standard fax. You can send a

file created in any application on your

computer as a PC-FAX. You can even attach

a cover page (for more information,

see Software User's Guide).

How to send a PC-FAX:

Contact your application vendor if you need

more support.

a From your application select File, and

then Print.

The Print dialog box will be displayed.

(The steps may vary depending on your

application.)

b Select the Brother PC-FAX v.3.

c Click OK.

The Brother PC-FAX user interface will

be displayed.

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Telephone services and external

devices

Teen Ring, and SimpleBiz Fax & Alternate

Telephone line

services

Number Ringing. This service establishes a

second telephone number on the same line

as your existing telephone number, and each

number has its own ring pattern. Typically,

the original number rings with the standard

ring pattern and is used for receiving voice

calls, and the second number rings with a

different ring pattern and is used for receiving

faxes (see Distinctive Ring on page 49).

Voice Mail

If you have Voice Mail on the same telephone

line as your Brother machine, Voice Mail and

the Brother machine will conflict with each

other when receiving incoming calls.

For example, if your Voice Mail is set to

answer after 4 rings and your Brother

machine is set to answer after 2 rings, then

your Brother machine will answer first. This

will prevent callers from being able to leave a

message in your Voice Mail.

Set your Brother machine’s Receive Mode to

"Manual". Manual Mode requires that you

answer every incoming call if you want to be

able to receive a fax. If the incoming call is a

telephone call, then complete the call as you

normally would. If you hear fax sending tones

you must transfer the call to the Brother

machine (see Using external and extension

telephones on page 54). Unanswered fax

and voice calls will go to your Voice Mail. (To

set the machine in MANUAL Mode, see

Choose the correct Receive Mode

Similarly, if your Brother machine is set to

answer after 4 rings and your Voice Mail is set

to answer after 2 rings, then your Voice Mail

will answer first. This will prevent your Brother

machine from being able to receive an

incoming fax, since Voice Mail cannot

transfer the incoming fax back to the Brother

machine.

on page 38.)

To avoid conflicts between your Brother

machine and your Voice Mail service, do one

of the following:

Get the Distinctive Ring service from your

telephone company. Distinctive Ring is a

feature of your Brother machine that allows a

person with one line to receive fax and voice

calls through two different telephone

numbers on that one line. Brother uses the

term ’Distinctive Ring,’ but telephone

companies market the service under a variety

of names, such as Custom Ringing,

Personalized Ring, Smart Ring, RingMaster,

Ident-A-Ring, Ident-A-Call, Data Ident-A-Call,

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Telephone services and external devices

What does Brother’s ‘Distinctive Ring’

do?

Distinctive Ring

Distinctive Ring is a function of your Brother

machine that allows a person with one line to

receive fax and voice calls through two

different phone numbers on that one line.

Brother uses the term "Distinctive Ring," but

telephone companies market the service

under a variety of names, such as Smart

Ring, Ring Master or Ident-a-Ring. This

service establishes a second telephone

number on the same line as your existing

telephone number, and each number has its

own ring pattern. Typically, the original

number rings with the standard ring pattern

and is used for receiving voice calls, and the

second number rings with a different ring

pattern and is used for receiving faxes.

The Brother machine has a Distinctive Ring

feature that allows you to use your machine to

take full advantage of the telephone

company’s Distinctive Ring service. The new

telephone number on your line can just

receive faxes.

NOTE

You must pay for your telephone

company’s Distinctive Ring service before

you program the machine to work with it.

Do you have Voice Mail?

If you have Voice Mail on the telephone line

that you will install your new machine on,

there is a strong possibility that Voice Mail

and the machine will conflict with each other

while receiving incoming calls. However, the

Distinctive Ring feature allows you to use

more than one number on your line, so

both Voice Mail and the machine can work

together without any problems. If each one

has a separate telephone number, neither will

interfere with the other’s operations.

NOTE

• You must pay for your telephone

company’s Distinctive Ring service before

you program the machine to work with it.

• Call your telephone company for

availability and rates.

What does your telephone company’s

‘Distinctive Ring’ do?

If you decide to get the Distinctive Ring

service from the telephone company, you

must follow the directions below to register

the new Distinctive Ring pattern they give

you. This is so your machine can recognize

its incoming calls.

Your telephone company’s Distinctive Ring

service allows you to have more than one

number on the same telephone line. If you

need more than one telephone number, it

is cheaper than paying for an extra line.

Each telephone number has its own

distinctive ring pattern, so you will know

which telephone number is ringing. This is

one way to have a separate telephone

number for your machine.

NOTE

You can change or cancel the Distinctive

Ring pattern at any time. You can switch it

off temporarily, and turn it back on later.

When you get a new fax number, make

sure you reset this feature.

NOTE

Call your telephone company for

availability and rates.

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Chapter 7

Before you choose the ring pattern to

Registering the Distinctive Ring

pattern Very important!

You can only register one Distinctive Ring

pattern with the machine. Some ring patterns

cannot be registered. The ring patterns below

are supported by your Brother machine.

gives you.

After you set the Distinctive Ring feature to

On, your Distinctive Ring number will receive

faxes automatically. The receive mode is

automatically set to Manualand you cannot

change it to another receive mode while

Distinctive Ring is set to On. This ensures the

Brother machine will only answer the

Distinctive Ring number and not interfere

when your main telephone number is called.

Ring

Rings

Pattern

When Distinctive Ring is on, the Touchscreen

will show D/Ras the Receive Mode.

short-short or long-

long

short-long-short

short-short-long

a Press

very long

(normal pattern)

b Press All Settings.

c Swipe up or down, or press a or b to

display Fax.

NOTE

• Ring Pattern #1 is often called Short-Short

and is the most commonly used.

d Press Fax.

• If the ring pattern you received is not on

this chart, call your telephone company

and ask for one that is shown.

e Swipe up or down, or press a or b to

display Miscellaneous.

f Press Miscellaneous.

g Press Distinctive.

h Do one of the following:

 The machine will only answer calls to its

registered number.

 The first two rings are silent on the

machine. This is because the fax must

<<listen>> to the ring pattern (to compare

it to the pattern that was ‘registered’).

(Other telephones on the same line will

ring.)

 If you have not registered the

Distinctive Ring, press

Distinctive, and then press On.

Go to step i.

 If you have already registered the

Distinctive Ring, and want to change

the pattern, go to step i.

 If you program the machine correctly, it

will recognize the registered ring pattern of

the ‘fax number’ within 2 ring patterns and

then answer with a fax tone. When the

‘voice number’ is called, the machine will

not answer.

i Press Ring Pattern.

j Press the stored ring pattern you want.

Press OK.

(You will hear each pattern as you press

the four buttons. Make sure you choose

the pattern that the telephone company

gave you.)

k Press

Distinctive Ring is now set to On.

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Telephone services and external devices

Turning off distinctive ring

Connecting an external

TAD (telephone

a Press

answering device)

b Press All Settings.

You can connect an external Telephone

Answering Device (TAD) to the same line as

your machine. When the TAD answers a call,

your machine will “listen” for the CNG (fax

calling) tones sent by a sending fax machine.

If it hears them it will take over the call and

receive the fax. If it does not hear them, it will

let your TAD take a voice message and the

display will show Telephone.

c Swipe up or down, or press a or b to

display Fax.

d Press Fax.

e Swipe up or down, or press a or b to

display Miscellaneous.

f Press Miscellaneous.

g Press Distinctive.

h Press Distinctive.

i Press Off.

The external TAD must answer within four

rings (we recommend you set it to two rings).

This is because your machine cannot hear

the CNG tones until the external TAD has

picked up the call. The sending machine will

send CNG tones for only eight to ten seconds

longer. We do not recommend using the toll

saver feature on your external TAD if it needs

more than four rings to activate it.

j Press

NOTE

Unless you are using Distinctive Ring, the

TAD must be connected to the EXT. jack of

the machine.

If you do not want to receive faxes on your

Distinctive Ring number, you can turn off

Distinctive Ring. The machine will stay in

Manualreceive mode so you must set the

Receive Mode again (see Choose the

correct Receive Mode on page 38).

 If you subscribe to your telephone

company’s Distinctive Ring service:

You may connect an external TAD to a

separate wall jack only if you subscribe to

your telephone company’s Distinctive

Ring service, have registered the

distinctive ring pattern on your machine,

and use that number as a fax number. The

recommended setting is at least four rings

on the external TAD when you have the

telephone company’s Distinctive Ring

service. You cannot use the Toll Saver

setting.

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Chapter 7

 If You Do Not Subscribe to the

Connections

Distinctive Ring Service:

The external TAD must be plugged into the

back of the machine, into the jack labeled

EXT. Your machine cannot work correctly if

you plug the TAD into a wall jack (unless you

are using Distinctive Ring).

You must plug your TAD into the EXT.

jack of your machine. If your TAD is

plugged into a wall jack, both your

machine and the TAD will try to control the

telephone line. (See the illustration

below.)

a Plug the telephone line cord from the

telephone wall jack into the back of the

machine, in the jack labeled LINE.

 Before you connect an external TAD

(telephone answering device), remove the

protective cap (2) from the EXT. jack on

the machine.

b Plug the telephone line cord from your

external TAD into the back of the

machine, in the jack labeled EXT. (Make

sure this cord is connected to the TAD at

the TAD’s telephone line jack, and not

its handset jack.)

c Set your external TAD to four rings or

less. (The machine’s Ring Delay setting

does not apply.)

d Record the outgoing message on your

external TAD.

TAD

e Set the TAD to answer calls.

Protective Cap

f Set the Receive Mode on your machine

to External TAD(see Choose the

correct Receive Mode on page 38).

NOTE

If you have problems receiving faxes,

reduce the Ring Delay setting on your

external TAD.

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Telephone services and external devices

Recording an outgoing

message (OGM)

External and extension

telephones

a Record 5 seconds of silence at the

Connecting an external or

extension telephone

beginning of your message. This allows

your machine time to listen for fax tones.

b Limit your speaking to 20 seconds.

You can connect a separate telephone

directly to your machine as shown in the

diagram below.

c End your 20-second message by giving

your Fax Receive Code for people

sending manual faxes. For example:

“After the beep, leave a message or

press l51 and Start to send a fax.”

Connect the telephone line cord to the jack

labeled EXT.

Before you connect an external telephone,

remove the protective cap (3) from the EXT.

jack on the machine.

NOTE

We recommend beginning your OGM with

an initial 5 second silence because the

machine cannot hear fax tones over a loud

voice. You may try leaving out this pause,

but if your machine has trouble receiving

faxes, then you should re-record the OGM

to include it.

Multi-line connections (PBX)

We suggest you ask the company who

installed your PBX to connect your machine.

If you have a multi line system we suggest

you ask the installer to connect the unit to the

last line on the system. This prevents the

machine being activated each time the

system receives telephone calls. If all

incoming calls will be answered by a

Extension telephone

External telephone

Protective Cap

switchboard operator we recommend that

you set the Receive Mode to Manual.

We cannot guarantee that your machine will

operate correctly under all circumstances

when connected to a PBX. Any difficulties

with sending or receiving faxes should be

reported first to the company who handles

your PBX.

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Chapter 7

Using external and extension

telephones

Using a non-Brother cordless

external handset

If your non-Brother cordless telephone is

connected to the EXT. jack of the machine

(see page 53) and you typically carry the

cordless handset elsewhere, it is easier to

answer calls during the Ring Delay.

Using extension telephones

If you answer a fax call at an extension

telephone, you can make your machine

receive the fax by pressing the Fax Receive

Code l51.

If you let the machine answer first, you must

go to the machine so you can press Hookto

transfer the call to the cordless handset.

If the machine answers a voice call and

pseudo/double-rings for you to take over, you

can take the call at an extension telephone by

pressing the Telephone Answer Code #51

(see F/T Ring Time (Fax/Tel mode only)

on page 41).

Using Remote Codes

Fax Receive Code

Using an external telephone

(Connected to the EXT. jack of the

machine)

If you answer a fax call on an extension

telephone, you can tell your machine to

receive it by pressing the Fax Receive

Code l51. Wait for the chirping sounds then

replace the handset (see Easy Receive

on page 42).

If you answer a fax call at the external

telephone connected to the EXT. jack of the

machine, you can make the machine receive

the fax by pressing Fax Startand

choosing Receive.

If you answer a fax call at the external

telephone, you can make the machine

receive the fax by pressing Fax Startand

then pressing Receive.

If the machine answers a voice call and

pseudo/double-rings for you to take over, you

can take the call at the external telephone by

pressing Pickup.

Telephone Answer Code

If you receive a voice call and the machine is

in F/T mode, it will start to sound the F/T ring

(pseudo/double-ring) after the initial ring

delay. If you pick up the call on an extension

telephone you can turn the F/T ring off by

pressing #51 (make sure you press this

between the rings).

If you answer a call and no one is on

the line:

You should assume that you’re receiving a

manual fax.

Press l51 and wait for the chirp or until the

Touchscreen shows Receiving, and then

hang up.

If the machine answers a voice call and

pseudo/double-rings for you to take over, you

can take the call at the external telephone by

pressing Pickup.

NOTE

You can also use the Easy Receive

feature to make your machine

automatically take the call (see Easy

Receive on page 42).

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Telephone services and external devices

Changing the Remote Codes

The preset Fax Receive Code is l51. The

preset Telephone Answer Code is #51. If you

are always disconnected when accessing

your External TAD, try changing the

three-digit remote codes, for example ###

and 999.

a Press

b Press All Settings.

c Swipe up or down, or press a or b to

display Fax.

d Press Fax.

e Swipe up or down, or press a or b to

display Setup Receive.

f Press Setup Receive.

g Swipe up or down, or press a or b to

display Remote Codes.

h Press Remote Codes.

i Do one of the following:

 If you want to change the

Fax Receive Code, press

Fax Receive Code. Enter the new

code, and then press OK.

 If you want to change the

Telephone Answer Code, press

Tel Answer. Enter the new code,

and then press OK.

 If you do not want to change the

Codes, go to step j.

 If you want to turn the Remote Codes

Off(or On), press Remote Codes.

Press Off(or On).

j Press

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Dialing and storing numbers

Dialing from the Address

Book

How to dial

You can dial in any of the following ways.

a Load your document.

Manual dialing

b Press

(Fax).

a Load your document.

c Press Address Book.

d Do one of the following:

b Do one of the following:

 When Fax Preview is set to Off,

 Swipe up or down, or press a or b to

press

(Fax).

display the number you want.

 When Fax Preview is set to On, press

 Press

, and then enter the first

letter of the name and press OK.

(Fax) and

Sending Fax(es).

e Press the number or the name you want.

f To send a fax, press Apply.

c Press all digits of the fax number.

g Press Fax Start.

The machine scans and sends the fax.

Fax redial

If you are sending a fax automatically and the

line is busy, the machine will automatically

redial one time after five minutes.

If you are sending a fax manually and the line

is busy, press Hookand then Redial, wait

for the other fax machine to answer, and then

press Fax Startto try again. If you want to

make a second call to the last number dialed,

you can save time by pressing Redialand

Fax Start.

d Press Fax Start.

Redialonly works if you dialed from the

machine.

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Dialing and storing numbers

Storing numbers

NOTE

If you downloaded Internet Fax:

You can set up your machine to do the

following types of easy dialing: Address Book

and Groups for broadcasting faxes. When

you dial an Address Book number, the

Touchscreen shows the number.

If you want to store an E-mail address to

use with Internet Fax or Scan to E-mail

server, press

and enter the E-mail

address (see Entering text on page 194),

and press OK.

NOTE

If you lose electrical power, the Address

Book numbers that are in the memory will

not be lost.

i Press OK.

j Do one of the following:

 To store another Address Book

number, repeat steps c - j.

Storing a pause

 To finish storing numbers, press

Press Pauseto insert a 3.5-second pause

between numbers. You can press Pauseas

many times as needed to increase the length

of the pause.

Storing Address Book

numbers

You can store up to 200 Addresses with a

name.

a Press

(Fax).

b Press Address Book.

c Press Edit.

d Press Add New Address.

e Press Name.

f Enter the name using the keyboard on

the Touchscreen (up to 15 characters).

(To help you enter letters, see Entering

text on page 194.)

document feeder (ADF) on page 33).

g Press Address.

h Enter the fax or telephone number using

the keyboard on the Touchscreen (up to

20 digits).

Press OK.

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Chapter 8

 To change the fax or telephone

number, press Address. Enter the

new fax or telephone number (up to

20 digits) using the keyboard on the

Touchscreen.

Changing Address Book

names or numbers

You can change or delete an Address Book

name or number that has already been

stored.

Press OK.

If the stored number has a scheduled job,

such as a delayed fax or a fax forwarding

number, it will be dimmed on the

Touchscreen. You cannot select the number

to make changes or to delete it unless you

first cancel the scheduled job (see Advanced

User's Guide, Checking and canceling

waiting jobs).

NOTE

How to change the stored name or

number:

To change a character, press d or c to

position the cursor to highlight the

incorrect character, and then press

Enter the new character or number.

h Press OKto finish.

a Press

(Fax).

To change another Address Book

number, repeat steps c - h.

b Press Address Book.

c Press Edit.

i Press

d Do one of the following:

 Press Changeto edit the names or

numbers. Go to step e.

 Press Deleteto display Delete.

Delete numbers by pressing them to

display a red check mark.

Press OK.

Press Yesto confirm. Go to step i.

e Swipe up or down, or press a or b to

display the number you want.

f Press the number you want.

g Do the following:

 To change the name, press Name.

Enter the new name (up to 15

characters) using the keyboard on

the Touchscreen. (To help you enter

letters, see Entering text

on page 194).

Press OK.

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Making copies

Stop copying

How to copy

The following steps show the basic copy

operation.

To stop copying, press

Copy preset settings

a Do one of the following to load your

document:

You can copy with a variety of settings that

are already set up for you in the machine

simply by pressing them.

 Place the document face up in the

ADF (see Using the automatic

The following preset settings are available.

 Load your document face down on

the scanner glass (see Using the

scanner glass on page 34).

 Receipt

 Normal

 2in1(ID)

 2in1

b Press the Copybutton on the

Touchscreen.

 2-sided(12)

(MFC-9330CDW and MFC-9340CDW)

 2-sided(22)

(MFC-9340CDW)

 Paper Save

 The Touchscreen shows

a Load your document.

b Press

(Copy).

c Swipe left or right to display Receipt,

Normal, 2in1(ID), 2in1,

2-sided(12), 2-sided(22)or

Paper Save.

d Enter the number of copies you want.

e Do one of the following:

No. of Copies

You can enter the number of copies

by using the dial pad.

 To change more settings, go to

step f.

c For multiple copies, enter the two-digit

 If you have finished changing

settings, go to step i.

number (up to 99).

d Press Color Startor Black Start.

f Press Options.

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Chapter 9

g Swipe up or down, or press a or b to

display the available settings, and then

press the setting you want.

Copy Options

You can change the following copy settings.

Press Copyand then press Options. Swipe

up or down, or press a or b to scroll through

the copy settings. When the setting you want

is displayed, press it and choose your option.

When you have finished changing the

options, press OK.

h Swipe up or down, or press a or b to

display the available options, and then

press your new option. Repeat steps g

and h for each setting you want. If you

have finished changing the settings,

press OK.

(Advanced User's Guide)

NOTE

For more information about changing the

following settings, see Advanced User's

Guide: Copy settings:

Save the settings as a Shortcut by

pressing Save as Shortcut.

 Quality

i Press Color Startor Black Start.

 Enlarge/Reduce

 Density

 Contrast

 Stack/Sort

 Page Layout

 2in1(ID)

 Color Adjust

 2-sided Copy

(MFC-9330CDW and MFC-9340CDW)

 2–sided Copy Page Layout

(MFC-9340CDW)

 Remove Background Color

 Save as Shortcut

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Printing data from a USB Flash

memory drive or digital camera

supporting mass storage (For

MFC-9330CDW and

MFC-9340CDW)

With the Direct Print feature, you do not need

a computer to print data. You can print by just

plugging your USB Flash memory drive into

the machine’s USB direct interface. You can

also connect and print directly from a camera

set to USB mass storage mode.

a From the menu bar of an application,

click File, then Print.

b Choose

Brother MFC-XXXX Printer (1) and

check the Print to file box (2).

Click Print.

You can use a USB Flash Memory Drive that

has the following specifications:

USB Class

USB Mass Storage Class

USB Mass Storage SCSI or SFF-8070i

Sub Class

Transfer protocol

Bulk transfer Only

FAT12/FAT16/FAT32

Format

Sector size

Encryption

Max. 4096 Byte

Encrypted devices are

not supported.

NTFS format is not supported.

NOTE

c Choose the folder you want to save the

file to and enter the file name if

prompted.

• Some USB Flash memory drives may not

work with the machine.

• If your camera is in PictBridge mode, you

cannot print data. See the documentation

supplied with your camera to switch from

PictBridge mode to mass storage mode.

If you are prompted for a file name only,

you can also specify the folder you want

to save the file in by entering the

directory name. For example:

C:\Temp\FileName.prn

If a USB Flash memory drive is

connected to your computer, you can

save the file directly to the USB Flash

memory drive.

Creating a PRN file for

direct printing

NOTE

The screens in this section may vary

depending on your application and

operating system.

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Chapter 10

Printing data directly

from the USB Flash

memory drive or digital

camera supporting

mass storage

NOTE

• Make sure your digital camera is turned

on.

• Your digital camera must be switched

from PictBridge mode to mass storage

mode.

NOTE

• If an error occurs, the USB memory menu

will not appear on the Touchscreen.

a Connect your USB Flash memory drive

or digital camera to the USB direct

• When the machine is in Deep Sleep

mode, the Touchscreen does not show

any information even if you connect a USB

flash memory drive to the USB direct

interface. Press the Touchscreen to wake

up the machine.

interface (1) on the front of the machine.

The Touchscreen will automatically

show the USB memory menu to confirm

the intended use of the USB Flash

memory drive or digital camera.

b Press Direct Print.

NOTE

If your machine has been set to Secure

Function Lock On, you may not be able to

access Direct Print (see Advanced User's

Guide: Switching Users).

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Printing data from a USB Flash memory drive or digital camera supporting mass storage (For MFC-9330CDW and MFC-9340CDW)

c Swipe up or down, or press a or b to

choose the folder name and file name

you want.

g Do one of the following:

 To change another setting, repeat

step e.

If you have selected the folder name,

swipe up or down, or press a or b to

choose the file name you want.

 If you do not want to change other

settings, press OKand go to step h.

h Enter the number of copies you want

NOTE

using the touchpanel.

If you want to print an index of the files,

press Index Printon the

Touchscreen. Press Color Startor

Black Startto print the data.

i Press Color Startor Black Start

to print the data.

j Press

d Do one of the following:

 Press Print Settings. Go to

step e.

IMPORTANT

• To prevent damage to your machine, DO

NOT connect any device other than a

digital camera or USB Flash memory drive

to the USB direct interface.

 If you do not want to change the

current settings, go to step h.

e Swipe up or down, or press a or b to

• DO NOT remove the USB Flash memory

drive or digital camera from the USB direct

interface until the machine has finished

printing.

display the setting you want.

f Press the option you want.

NOTE

• You can choose the following settings:

Paper Type

Paper Size

Multiple Page

Orientation

2-sided

Collate

Print Quality

PDF Option

• Depending on the file type, some of

these settings may not appear.

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Chapter 10

Changing the default settings

for direct print

You can change the default settings for Direct

Print.

a Connect your USB Flash memory drive

or digital camera to the USB direct

interface on the front of the machine.

b Press Direct Print.

c Press Default Settings.

d Swipe up or down, or press a or b to

display the setting you want.

Press the setting.

e Press the new option you want. Repeat

steps d and e for each setting you

want to change.

f Press OK.

g Press

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How to print from a computer

Printing a document

The machine can receive data from your

computer and print it. To print from a

computer, you must install the printer driver.

(For more information about printer driver

settings, see Software User's Guide)

a Install the Brother printer driver from the

CD-ROM (see Quick Setup Guide).

b From your application, choose the Print

command.

c Choose the name of your machine in the

Print dialog box and click Properties

(or Preferences, depending on the

application you are using).

d Choose the settings you want to change

in the Properties dialog box, and then

click OK.

 Paper Size

 Orientation

 Copies

 Media Type

 Print Quality

 Color / Mono

 Document Type

 Multiple Page

 2-sided / Booklet

(MFC-9330CDW and

MFC-9340CDW)

 Paper Source

e Click Print to begin printing.

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How to scan to a computer

Before scanning

To use the machine as a scanner, install a scanner driver. If the machine is on a network,

configure it with a TCP/IP address.

 Install the scanner drivers from the CD-ROM (see Quick Setup Guide: Install MFL-Pro Suite).

 Configure the machine with a TCP/IP address if network scanning does not work

(see Software User's Guide).

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How to scan to a computer

Scanning a document as a PDF file using

ControlCenter4 (Windows )

(For Macintosh users, see Software User's Guide.)

NOTE

The screens on your computer may vary depending on your model.

ControlCenter4 is a software utility that lets you quickly and easily access the applications you use

most often. Using ControlCenter4 eliminates the need to manually launch specific applications.

You can use ControlCenter4 on your computer.

a Load your document (see How to load documents on page 33).

b Do one of the following:

 (Windows XP, Windows Vista and Windows 7)

Open ControlCenter4 by clicking

(Start) > All Programs > Brother > XXX-XXXX

(where XXX-XXXX is your model name) > ControlCenter4. The ControlCenter4

application will open.

 (Windows 8)

Click

(Brother Utilities), and then click the drop-down list and select your model

name (if not already selected). Click SCAN in the left navigation bar, and then click

ControlCenter4. The ControlCenter4 application will open.

c If the ControlCenter4 Mode screen appears, choose the Advanced Mode and then click OK.

d Make sure the machine you want to use is selected from the Model pull-down list.

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Chapter 12

e Click File.

f Press Scan.

The machine starts the scanning process. The folder where the scanned data is saved will

open automatically.

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How to scan to a computer

How to scan a document as a PDF file using the

Touchscreen

a Load your document (see How to load documents on page 33).

b Press Scan.

c Swipe left or right to display to File.

will be displayed in the center of the Touchscreen highlighted in blue.

d Press OK.

When the machine is connected to a network, press the computer name.

Do one of the following:

 If you want to use the default settings, go to step i.

 If you want to change the default settings, go to step e.

e Press Options.

f Press Set with Touch Panel.

Press On.

g Choose the settings for 2-sided Scan , Scan Type, Resolution, File Type,

Scan Sizeand Remove Background Coloras needed.

h Press OK.

i Press Start.

The machine starts the scanning process.

MFC-9340CDW

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Chapter 12

NOTE

The following scan modes are available.

• to USB(MFC-9330CDW and MFC-9340CDW)

• to Network(Windows )

• to FTP

• to E-mail Server

• to E-mail

• to Image

• to OCR

• to File

• WS Scan (Web Services Scan)

Windows^®users only (Windows Vista^®SP2 or later, Windows^®7 and Windows^®8)

(See Software User's Guide.)

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Routine maintenance

Replacing the consumable items

You must replace the consumable items when the machine indicates that the life of the

consumable is over. You can replace the following consumable items by yourself:

Using non-Brother supplies may affect the print quality, hardware performance, and machine

reliability.

NOTE

• The drum unit and toner cartridge are two separate parts.

• The drum unit and toner cartridge are two separate consumables. Make sure both are installed

as an assembly. If the toner cartridge is placed in the machine without the drum unit, the

message Drum !may be displayed.

Toner cartridge

Drum unit

See Replacing the toner cartridges on page 75.

See Replacing the drum units on page 85.

Order No. TN-221BK, TN-221C, TN-221M,

TN-221Y, TN-225C, TN-225M, TN-225Y

Order No. DR-221CL (4 pc. drum set) or

DR-221CL-BK, DR-221CL-CMY (single drums)

Belt unit

See Replacing the belt unit on page 91.

Order No. BU-220CL

Waste toner box

See Replacing the waste toner box on page 95.

Order No. WT-220CL

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The messages in the table appear on the Touchscreen in Ready mode. These messages provide

advanced warnings to replace the consumable items before they reach end of life. To avoid any

inconvenience, you may want to buy spare consumable items before the machine stops printing.

Touchscreen

messages

Consumable item Approximate life How to replace

to get ready

Order No.

Toner Low

Toner cartridge

BK= Black

C= Cyan

<Black>

See page 75.

TN-221BK

Prepare New

Toner Cartridge.

2,500 pages

TN-221C

<Cyan, Magenta,

Yellow>

TN-221M

M= Magenta

Y= Yellow

TN-221Y

1,400 pages

TN-225C

1 2 6

2,200 pages

TN-225M

TN-225Y

1 3 4

Drum End SoonX

1 Drum unit

X= BK, C, M, Y

BK= Black

C= Cyan

See page 86.

4 Drum units:

DR-221CL

15,000 pages

1 Drum unit:

DR-221CL-BK

DR-221CL-CMY

M= Magenta

Y= Yellow

Belt unit

Belt End Soon

See page 91.

See page 95.

BU-220CL

WT-220CL

50,000 pages

WT Box End Soon Waste toner box

50,000 pages

Letter or A4 size single-sided pages.

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

1 page per job

Drum life is approximate and may vary by type of use.

Standard toner cartridge

High yield toner cartridge

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Routine maintenance

You must clean the machine regularly and replace the consumable items when the messages in

the table are displayed on the Touchscreen.

Touchscreen

messages

Consumable item Approximate life

to replace

How to replace

Order No.

Replace Toner

Toner cartridge

<Black>

See page 75.

TN-221BK

The Touchscreen

shows the toner

cartridge color that

you must replace.

2,500 pages

TN-221C

<Cyan, Magenta,

Yellow>

TN-221M

TN-221Y

index.html for instructions on how to return

1,400 pages

BK= Black

C= Cyan

TN-225C

1 2 6

2,200 pages

TN-225M

M= Magenta

Y= Yellow

Drum unit

X= BK, C, M, Y

BK= Black

C= Cyan

TN-225Y

1 3 4

Replace DrumX

See page 86.

4 Drum units:

DR-221CL

15,000 pages

1 Drum unit:

DR-221CL-BK

DR-221CL-CMY

M= Magenta

Y= Yellow

Drum unit

Belt unit

Drum Stop

Replace Belt

See page 91.

See page 95.

BU-220CL

WT-220CL

50,000 pages

Replace WT Box Waste toner box

Replace Fuser Fuser unit

50,000 pages

Call Brother Customer Service or your

local Brother dealer for a replacement

fuser unit.

50,000 pages

Replace PF kit Paper feeding kit

Call Brother Customer Service or your

local Brother dealer for a replacement

paper feeding kit.

50,000 pages

Letter or A4 size single-sided pages.

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

1 page per job

Drum life is approximate and may vary by type of use.

Standard toner cartridge

High yield toner cartridge

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NOTE

• Visit http://www.brother.com/original/index.html for instructions on how to return your used

consumable items to the Brother collection program. If you choose not to return your used

consumable, discard the used consumable according to local regulations, keeping it separate

from domestic waste. If you have questions, call your local waste disposal office.

• We recommend placing used consumable items on a piece of paper to prevent accidentally

spilling or scattering the material inside.

• If you use paper that is not a direct equivalent for the recommended paper, the life of

consumable items and machine parts may be reduced.

• The projected life for each of the toner cartridges is based on ISO/ICE 19798. Frequency of

replacement will vary depending on the print volume, percentage of coverage, types of media

used, and powering on/off the machine.

• Frequency of replacement consumables except toner cartridges will vary depending on the

print volume, types of media used, and powering on/off the machine.

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Routine maintenance

Toner Low

Replacing the toner

cartridges

If the Touchscreen shows Toner Low, buy a

new toner cartridge for the color indicated on

the Touchscreen and have it ready before

you get a Replace Tonermessage.

Order No. TN-221BK , TN-221C ,

TN-221M , TN-221Y , TN-225C ,

TN-225M , TN-225Y

Replace Toner

The Standard toner cartridge can print

When the Touchscreen shows

Replace Tonerthe machine will stop

printing until you replace the toner cartridge.

approximately 2,500 pages (Black) or

approximately 1,400 pages (Cyan,

Magenta, Yellow). The High Yield toner

cartridge can print approximately 2,200

The Touchscreen shows the toner cartridge

color that you must replace. (BK=Black,

C=Cyan, M=Magenta, Y=Yellow ).

pages (Cyan, Magenta, Yellow). Actual

page count will vary depending on your

average type of document.

A new genuine Brother toner cartridge will

reset the Replace Toner mode.

When a toner cartridge is running low, the

Touchscreen shows Toner Low.

The toner cartridges that come supplied with

the machine must be replaced after

approximately 1,000 pages .

Standard toner cartridge

High yield toner cartridge

Approx. cartridge yield is declared in accordance

with ISO/IEC 19798.

NOTE

• The indication of remaining toner life will

vary depending on the types of documents

printed and customer’s usage.

• It is a good idea to keep a new toner

cartridge ready for use when you see the

Toner Lowwarning.

• To ensure high quality printing, we

recommend that you use only Genuine

Brother Brand toner cartridges. When you

want to buy toner cartridges, call Brother

Customer Service.

• We recommend that you clean the

machine when you replace the toner

cartridge (see Advanced User's Guide:

Cleaning and checking the machine).

• DO NOT unpack the new toner cartridge

until you are ready to install it.

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Replacing the toner cartridges

WARNING

a Make sure the machine is turned on.

HOT SURFACE

b Open the top cover until it locks in the

After you have just used the machine, some

internal parts of the machine will be

extremely hot. Wait for the machine to cool

down before you touch the internal parts of

the machine.

open position.

c Remove the toner cartridge and drum

unit assembly for the color shown on the

Touchscreen.

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Routine maintenance

d Push down the green lock lever and take

IMPORTANT

the toner cartridge out of the drum unit.

• We recommend that you place the toner

cartridge and drum unit assembly on a

clean, flat surface with disposable paper

underneath it in case you accidentally spill

or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

WARNING

• DO NOT put a toner cartridge or a toner

cartridge and drum unit assembly into a

fire. It could explode, resulting in

injuries.

• DO NOT use flammable substances,

any type of spray, or an organic

solvent/liquid containing alcohol or

ammonia to clean the inside or outside

of the product. Doing so could cause a

fire or electrical shock. Instead, use only

a dry, lint-free cloth.

(See Product Safety Guide: To use the

product safely.)

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IMPORTANT

NOTE

• Handle the toner cartridge carefully. If

toner scatters on your hands or clothes,

immediately wipe or wash it off with cold

water.

• Be sure to seal up the used toner cartridge

tightly in a bag so that toner powder does

not spill out of the cartridge.

• Visit http://www.brother.com/original/

your used consumable items to the

Brother collection program. If you choose

not to return your used consumable,

discard the used consumable according to

local regulations, keeping it separate from

domestic waste. If you have questions,

call your local waste disposal office.

• To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

• We recommend that you place the toner

cartridge on a clean, flat, level, stable

surface with disposable paper underneath

it in case you accidentally spill or scatter

toner.

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Routine maintenance

e Unpack the new toner cartridge. Hold

the cartridge level with both hands and

gently shake it from side to side several

times to spread the toner evenly inside

the cartridge.

f Pull off the protective cover.

IMPORTANT

Put the new toner cartridge in the drum

unit immediately after you remove its

protective cover. To prevent any

degradation to the print quality, DO NOT

touch the shaded parts shown in the

illustrations.

IMPORTANT

• DO NOT unpack the new toner cartridge

until you are ready to install it. If a toner

cartridge is left unpacked for a long time,

the toner life will be shortened.

• If an unpacked drum unit is placed in

direct sunlight (or room light for long

periods of time), the unit may be

damaged.

• Brother strongly recommends that you DO

NOT refill the toner cartridge provided with

your machine. We also strongly

recommend that you continue to use only

Genuine Brother Brand replacement toner

cartridges. Use or attempted use of third

party toner and/or cartridges in the Brother

machine may cause damage to the

machine and/or may result in

unsatisfactory print quality. Our limited

warranty coverage does not apply to any

problem that is caused by the use of third

party toner and/or cartridges. To protect

your investment and obtain premium

performance from the Brother machine,

we strongly recommend the use of

Genuine Brother Supplies.

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g Put the new toner cartridge firmly into

the drum unit until you hear it lock into

place. If you put it in correctly, the green

lock lever on the drum unit will lift

automatically.

h Clean the corona wire inside the drum

unit by gently sliding the green tab from

left to right and right to left several times.

NOTE

Be sure to return the tab to the Home

position (a) (1). The arrow on the tab must

be aligned with the arrow on the drum unit.

If it is not, printed pages may have a

vertical stripe.

NOTE

Make sure you put the toner cartridge in

correctly or it may separate from the drum

unit.

i Repeat step c and step h to clean

each of three remaining corona wires.

NOTE

When cleaning the corona wires, you do

not have to remove the toner cartridge

from the drum unit.

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Routine maintenance

j Slide each toner cartridge and drum unit

assembly into the machine. Make sure

you match the toner cartridge color to

the same color label on the machine.

k Close the top cover of the machine.

NOTE

After replacing a toner cartridge, DO NOT

turn off the machine or open the top cover

until the Touchscreen clears the

Please wait.message and returns to

Ready mode.

BK = Black, C = Cyan,

M = Magenta, Y= Yellow

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Cleaning the corona wires

WARNING

If you have print quality problems or the

Touchscreen shows Drum !, clean the

corona wires as follows:

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. Wait for the machine to cool

down before you touch the internal parts of

the machine.

a Open the top cover until it locks in the

open position.

b Remove the toner cartridge and drum

unit assembly.

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Routine maintenance

c Clean the corona wire inside the drum

unit by gently sliding the green tab from

left to right and right to left several times.

IMPORTANT

• We recommend that you place the toner

cartridge and drum unit assembly on a

clean, flat surface with disposable paper

underneath it in case you accidentally spill

or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

NOTE

Be sure to return the tab to the Home

position (a) (1). The arrow on the tab must

be aligned with the arrow on the drum unit.

If it is not, printed pages may have a

vertical stripe.

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d Slide the toner cartridge and drum unit

assembly into the machine. Make sure

you match the toner cartridge color to

the same color label on the machine.

e Repeat steps b - d to clean the three

remaining corona wi res.

NOTE

When cleaning the corona wires, you do

not have to remove the toner cartridge

from the drum unit.

f Close the top cover of the machine.

BK = Black, C = Cyan,

M = Magenta, Y= Yellow

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Routine maintenance

Replacing the drum units

NOTE

• There are many factors that determine the

actual drum life, such as the temperature,

humidity, type of paper, type of toner used

and so on. Under ideal conditions, the

average drum life is estimated at

Order No. DR-221CL 4 pc. Drum Set or single

drum units DR-221CL-BK, DR-221CL-CMY

A new drum unit can print approximately

15,000 Letter or A4 size single-sided pages.

approximately 15,000 pages. The actual

number of pages that your drum will print

may be significantly less than this

estimate. Because we have no control

over the many factors that determine the

actual drum life, we cannot guarantee a

minimum number of pages that will be

printed by your drum.

DR-221CL Drum Set contains four drum

units, one Black (DR-221CL-BK) and three

Color (DR-221CL-CMY).

DR-221CL-BK contains one Black drum.

DR-221CL-CMY contains one Color drum.

Drum wear and tear occurs due to use and

rotation of the drum and interaction with

paper, toner and other materials in the paper

path. In designing this product, Brother

decided to use the number of rotations of the

drum as a reasonable determinant of the

drum life. When a drum reaches the factory-

established rotation limit corresponding to the

rated page yield, the product’s Touchscreen

LCD will advise you to replace the applicable

drum(s). The product will continue to function;

however, print quality may not be optimal.

• For best performance, use only genuine

Brother toner. The machine should be

used only in a clean, dust-free

environment with adequate ventilation.

• Printing with a non-Brother drum unit may

reduce not only the print quality but also

the quality and life of the machine itself.

Warranty coverage does not apply to

problems caused by the use of a

non-Brother drum unit.

As the drums rotate in unison during the

various stages of operation (regardless of

whether toner is deposited on the page) and

because damage to a single drum unit is not

likely, you must replace all of the drums at

once (unless you replaced an individual drum

[DR-221CL-BK for Black and

DR-221CL-CMY for Color] for reasons other

than reaching its rated life). For your

convenience, Brother sells the drum units as

a set of four (DR-221CL).

Drum !

The corona wires are dirty. Clean the corona

wires in the four drum units (see Cleaning the

corona wires on page 82).

If you cleaned the corona wires and the

Drum !error was not cleared, then the drum

unit is at the end of its life. Replace the drum

units with a new set.

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Drum End SoonX

Replacing the drum units

If only a specified drum is near the end of its

life, the Touchscreen shows the

IMPORTANT

• While removing the drum unit, handle it

carefully because it may contain toner. If

toner scatters on your hands or clothes,

Drum End SoonXmessage. The Xindicates

the drum unit color that is near the end of its

life. (BK=Black, C=Cyan, M=Magenta,

Y=Yellow ). We recommend you keep

genuine Brother drum units ready for

installation. Buy a new drum unit

wipe or wash it off with cold water at once.

• Every time you replace the drum unit,

clean the inside of the machine

(see Advanced User's Guide: Cleaning

and checking the machine).

DR-221CL-BK (for Black) or a

DR-221CL-CMY (for either C, M, Y color) and

have it ready before you get a

• DO NOT unpack the new drum unit until

you are ready to install it. Exposure to

direct sunlight (or room light for long

periods of time) may damage the drum

unit.

Replace DrumXmessage.

Replace DrumX

If only a specified drum needs to be replaced,

the Touchscreen shows the

Replace DrumXmessage. The Xindicates

the drum unit color that you must replace.

(BK=Black, C=Cyan, M=Magenta, Y=Yellow )

a Make sure the machine is turned on.

b Open the top cover until it locks in the

open position.

The drum unit has exceeded its rated life.

Replace the drum unit with a new one. We

recommend a genuine Brother drum unit be

installed at this time.

After replacement, reset the drum counter by

following the instructions included with the

new drum unit (see Resetting the drum

counter on page 91).

Drum Stop

We cannot guarantee the print quality.

Replace the drum unit with a new one. We

recommend a genuine Brother drum unit be

installed at this time.

After replacement, reset the drum counter by

following the instructions included with the

new drum unit (see Resetting the drum

counter on page 91).

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Routine maintenance

c Remove the toner cartridge and drum

unit assembly for the color shown on the

Touchscreen.

IMPORTANT

• We recommend that you place the toner

cartridge and drum unit assembly on a

clean, flat surface with disposable paper

underneath it in case you accidentally spill

or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

WARNING

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. Wait for the machine to cool

down before you touch the internal parts of

the machine.

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d Push down the green lock lever and take

IMPORTANT

the toner cartridge out of the drum unit.

• Handle the toner cartridge carefully. If

toner scatters on your hands or clothes,

immediately wipe or wash it off with cold

water.

• To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

WARNING

• DO NOT put a toner cartridge or a toner

cartridge and drum unit assembly into a

fire. It could explode, resulting in

injuries.

• DO NOT use flammable substances,

any type of spray, or an organic

solvent/liquid containing alcohol or

ammonia to clean the inside or outside

of the product. Doing so could cause a

fire or electrical shock. Instead, use only

a dry, lint-free cloth.

(See Product Safety Guide: To use the

product safely.)

• We recommend that you place the toner

cartridge on a clean, flat, level, stable

surface with disposable paper underneath

it in case you accidentally spill or scatter

toner.

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Routine maintenance

g Put the toner cartridge firmly into the

new drum unit until you hear it lock into

place. If you put the cartridge in

correctly, the green lock lever will lift

automatically.

NOTE

• Be sure to seal up the used drum unit

tightly in a bag so that toner powder does

not spill out of the drum unit.

• Visit http://www.brother.com/original/

index.html for instructions on how to return

your used consumable items to the

Brother collection program. If you choose

not to return your used consumable,

discard the used consumable according to

local regulations, keeping it separate from

domestic waste. If you have questions,

call your local waste disposal office.

e Unpack the new drum unit.

f Pull off the protective cover.

NOTE

Make sure you put in the toner cartridge

correctly or it may separate from the drum

unit.

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h Clean the corona wire inside the drum

unit by gently sliding the green tab from

left to right and right to left several times.

j Slide each toner cartridge and drum unit

assembly into the machine. Make sure

you match the toner cartridge color to

the same color label on the machine.

NOTE

Be sure to return the tab to the Home

position (a) (1). The arrow on the tab must

be aligned with the arrow on the drum unit.

If it is not, printed pages may have a

vertical stripe.

i Repeat step c and step h to clean

each of the three remaining corona

wires.

NOTE

When cleaning the corona wires, you do

not have to remove the toner cartridge

from the drum unit.

BK = Black, C = Cyan,

M = Magenta, Y= Yellow

k Close the top cover of the machine.

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Routine maintenance

Resetting the drum counter

Replacing the belt unit

When you replace the drum unit with a new

one, you must reset the drum counter by

completing the following steps.

Order No. BU-220CL

A new belt unit can print approximately

50,000 Letter or A4 size single-sided pages.

IMPORTANT

Do not reset the drum counter when you

only replace the toner cartridge.

Replace Belt

When the Replace Beltmessage appears

on the Touchscreen, you must replace the

belt unit.

a Press

b Press

to interrupt the error.

After replacement, reset the belt unit by

following the instructions included with the

new belt unit (see Resetting the belt unit

counter on page 94).

c Press All Settings.

d Swipe up or down, or press a or b to

display Machine Info..

IMPORTANT

• DO NOT touch the surface of the belt unit.

If you touch it, it could degrade print

quality.

e Press Machine Info..

f Press Parts Life.

• Damage caused by incorrect handling of

the belt unit may void your warranty.

g Touch the dial pad area to light up the

LEDs.

a Make sure the machine is turned on.

h Press # until the Touchscreen message

b Open the top cover until it locks in the

changes.

open position.

i Press the color of the drum unit you

replaced.

j Press Yes.

k Press

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c Remove all of the toner cartridge and

IMPORTANT

drum unit assemblies.

• We recommend that you place the toner

cartridge and drum unit assemblies on a

clean, flat surface with disposable paper

underneath them in case you accidentally

spill or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

WARNING

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. Wait for the machine to cool

down before you touch the internal parts of

the machine.

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Routine maintenance

d Hold the green handle of the belt unit

and lift the belt unit up, and then pull it

out.

e Unpack the new belt unit and put the

new belt unit in the machine.

IMPORTANT

To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

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f Slide each toner cartridge and drum unit

assembly into the machine, making sure

you match the toner cartridge colors to

the same color labels on the machine.

Resetting the belt unit counter

When you replace a belt unit with a new one,

you will must reset the belt unit counter by

completing the following steps:

a Press

b Press

to interrupt the error.

c Press All Settings.

d Swipe up or down, or press a or b to

display Machine Info..

e Press Machine Info..

f Press Parts Life.

g Touch the dial pad area to light up the

LEDs.

h Press # until the Touchscreen message

changes.

i Press Belt Unit.

j Press Yes.

k Press

BK = Black, C = Cyan,

M = Magenta, Y= Yellow

g Close the top cover of the machine.

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Routine maintenance

c Remove all of the toner cartridge and

Replacing the waste toner

box

drum unit assemblies.

Order No. WT-220CL

The life of a waste toner box is approximately

50,000 Letter or A4 size single-sided pages.

WT Box End Soon

If the Touchscreen shows

WT Box End Soon, it means the waste

toner box is near the end of its life. Buy a new

waste toner box and have it ready before you

get a Replace WT Boxmessage.

WARNING

Replace WT Box

HOT SURFACE

When the Replace WT Boxmessage

appears on the Touchscreen, you must

replace the waste toner box.

After you have just used the machine, some

internal parts of the machine will be

extremely hot. Wait for the machine to cool

down before you touch the internal parts of

the machine.

a Make sure the machine is turned on.

b Open the top cover until it locks in the

open position.

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d Hold the green handle of the belt unit

and lift the belt unit up, and then pull it

out.

IMPORTANT

• We recommend that you place the toner

cartridge and drum unit assemblies on a

clean, flat surface with disposable paper

underneath them in case you accidentally

spill or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

IMPORTANT

To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

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Routine maintenance

e Remove the orange packing material

f Hold the green handle of the waste toner

box and remove the waste toner box

from the machine.

and discard it.

NOTE

This step is only necessary when you are

replacing the waste toner box for the first

time, and is not required for the

replacement waste toner box. The orange

packing piece is installed at the factory to

protect your machine during shipment.

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g Unpack the new waste toner box and

WARNING

place it in the machine.

• DO NOT put the waste toner box into a

fire. It could explode, resulting in

injuries.

• DO NOT use flammable substances,

any type of spray, or an organic

solvent/liquid containing alcohol or

ammonia to clean the inside or outside

of the product. Doing so could cause a

fire or electrical shock. Instead, use only

a dry, lint-free cloth.

(See Product Safety Guide: To use the

product safely.)

IMPORTANT

DO NOT reuse the waste toner box.

NOTE

• Be sure to seal up the waste toner box

tightly in a bag so that toner powder does

not spill out of the waste toner box.

• Discard the used waste toner box

according to local regulations, keeping it

separate from domestic waste. If you have

questions, call your local waste disposal

office.

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Routine maintenance

h Put the belt unit back in the machine.

i Slide each toner cartridge and drum unit

assembly into the machine, making sure

you match the toner cartridge colors to

the same color labels on the machine.

BK = Black, C = Cyan,

M = Magenta, Y= Yellow

j Close the top cover of the machine.

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Troubleshooting

If you think there is a problem with your machine, check each of the items below first and follow

the troubleshooting tips.

In USA:

Visit the Brother Solutions Center at http://solutions.brother.com/ and click Manuals on your

model page to download the other manuals.

You can correct most problems by yourself. If you need additional help, the Brother Solutions

Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Identifying your problem

First, check the following:

 The machine’s power cord is connected correctly and the machine’s power is on. If the

machine does not turn on after connecting the power cord, see Other difficulties on page 131.

 All of the protective parts have been removed.

 Paper is inserted correctly in the paper tray.

 The interface cables are securely connected to the machine and the computer, or the wireless

connection is set up on both the machine and your computer.

 Touchscreen Messages

(See Error and maintenance messages on page 102.)

If you did not solve your problem with the above checks, identify your problem and then go to the

page suggested below.

Paper handling and Printing problems:

 Printing difficulties on page 123

 Paper handling difficulties on page 124

 Printing received faxes on page 125

Telephone and Fax problems:

 Telephone line or connections on page 125

 Handling incoming calls on page 128

 Receiving Faxes on page 126

 Sending faxes on page 127

100

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Troubleshooting

Copying problems:

 Copying difficulties on page 128

Scanning problems:

 Scanning difficulties on page 129

Software and Network problems:

 Software difficulties on page 129

 Network difficulties on page 130

101

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Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may have to be

replaced. If this happens, your machine identifies the error or required routine maintenance and

shows the appropriate message. The most common error and maintenance messages are shown

in the table.

You can correct most errors and perform routine maintenance by yourself. If you need more help,

the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/.

Using non-Brother supplies may affect the print quality, hardware performance, and machine

reliability.

Error Message

Cause

The back cover of the machine Close the back cover of the machine until it

is not closed completely. locks into the closed position.

The function you want to use is Call your administrator to check your Secure

Action

2-sided Disabled

Access Denied

Access Error

restricted by Secure Function

Lock 2.0.

Function Lock Settings.

The device was removed from

the USB direct interface while

the data was processing.

Press

. Reinsert the device and try to print

with Direct Print.

Calibration

failed.

Calibration failed.

Press OKand try it again.

 Press and hold down

to turn off the

machine.

Wait a few seconds, and then turn on the

machine again.

Perform the color calibration again using

the Touchscreen or the printer driver

(see Advanced User's Guide: Calibration).

 Put in a new belt unit (see Replacing the

belt unit on page 91).

 If the problem continues, call Brother

Customer Service or your local Brother

dealer.

Cartridge Error

The toner cartridge is not

installed correctly.

Pull out the toner cartridge and drum unit

assembly for the color that is indicated on the

Touchscreen. Remove the toner cartridge, and

put it back into the drum unit again. Put the

toner cartridge and drum unit assembly back in

the machine.

Put the Toner

Cartridge back

inX

(X) shows the toner

cartridge color with

the problem.

(BK)=Black,

If the problem continues, call Brother Customer

Service or your local Brother dealer.

(Y)=Yellow,

(M)=Magenta,

(C)=Cyan.

102

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Troubleshooting

Error Message

Cause

Action

Send the fax again or connect the machine to

Comm.Error

Poor telephone line quality

caused a communication error. another telephone line. If the problem

continues, call the telephone company and ask

them to check your telephone line.

Connection Failed You tried to poll a fax machine Check the other fax machine’s polling setup.

that is not in Polled Waiting

mode.

Cooling Down

The temperature of the drum

unit or toner cartridge is too

hot. The machine will pause its blocked by something.

current print job and go into

cooling down mode. During the

cooling down mode, you will

hear the cooling fan running

while the Touchscreen shows

Cooling Down, and Wait

for a while.

Make sure you can hear the fan in the machine

spinning and that the exhaust outlet is not

Wait for a while

If the fan is spinning, remove any obstacles

that surround the exhaust outlet, and then

leave the machine turned on but do not use it

for several minutes.

If the fan is not spinning, disconnect the

machine from the power for several minutes,

then reconnect it.

Cover is Open.

The top cover is not completely Close the top cover of the machine.

closed.

The fuser cover is not

completely closed or paper

was jammed in the back of the

machine when you turned on

the power.

 Close the fuser cover located inside the

back cover of the machine.

 Make sure paper is not jammed inside the

back of the machine, and then close the

fuser cover and press Start(see Paper is

jammed at the back of the machine

on page 116).

The ADF cover is not

completely closed.

Close the ADF cover of the machine.

The ADF cover is open while

loading a document.

Close the ADF cover of the machine, then

press

Disconnected

Document Jam

The other person or other

person’s fax machine stopped

the call.

Try to send or receive again.

The document was not

See Document is jammed in the top of the ADF

inserted or fed correctly, or the unit on page 112 or Using the automatic

document scanned from the

ADF was too long.

document feeder (ADF) on page 33.

DR Mode in Use

The machine is set to

Distinctive Ring mode. You

cannot change the Receive

Mode from Manual to another

mode.

Set Distinctive Ring to Off(see Turning off

distinctive ring on page 51).

103

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Error Message

Cause

Action

The drum unit for the color

indicated on the Touchscreen the Touchscreen before you get a Replace

is near the end of its life. DrumXmessage.

Order a new drum unit for the color indicated on

Drum End SoonX

(X) shows the drum

unit color that is near

the end of its life.

(BK)=Black,

(Y)=Yellow,

(M)=Magenta,

(C)=Cyan.

Drum !

The corona wires on the drum Clean the corona wires on the drum units (see

units must be cleaned.

Cleaning the corona wires on page 82).

The drum unit or the toner

cartridge and drum unit

assembly is not installed

correctly.

Put the toner cartridge into the drum unit that is

indicated on the Touchscreen. Then reinstall

the toner cartridge and drum unit assembly into

the machine.

Drum Stop

It is time to replace the drum

unit.

Replace the drum unit for the color indicated on

the Touchscreen. (see Replacing the drum

units on page 86).

Fuser Error

The temperature of the fuser

unit does not rise to a specified

temperature within the

specified time.

Press and hold down

to turn the machine

off, wait a few seconds, and then turn it on

again. Leave the machine idle for 15 minutes

with the power on.

The fuser unit is too hot.

Jam 2-sided

The paper is jammed

underneath the paper tray or

the fuser unit.

See Paper is jammed underneath the paper

tray on page 121.

Jam Inside

The paper is jammed inside the See Paper is jammed inside the machine

machine.

on page 118.

Jam Manual Feed

The paper is jammed in the

manual feed slot of the

machine.

See Paper is jammed in the manual feed slot

on page 114.

Jam Rear

The paper is jammed in the

back of the machine.

See Paper is jammed at the back of the

machine on page 116.

Jam Tray

The paper is jammed in the

paper tray of the machine.

See Paper is jammed in the paper tray

on page 114.

Limit Exceeded

The print limit set in Secure

Function Lock 2.0 was

reached.

Call your administrator to check your Secure

Function Lock Settings.

Log Access Error

Low Temperature

The machine could not access Call your administrator to check the Store Print

the print log file in the server.

Log to Network settings.

For more information, see Network User's

Guide: Store Print Log to Network

The room temperature is too

Increase the room temperature to allow the

low for the machine to operate. machine to operate.

104

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Troubleshooting

Error Message

Cause

Action

Place paper in the manual feed slot (see

Manual Feed

Manual was selected as the

paper source when there was Loading paper in the manual feed slot

no paper in the manual feed

slot.

on page 22).

No Belt Unit

The belt unit is not installed

correctly.

Reinstall the belt unit (see Replacing the belt

unit on page 91).

No HUB Support

A USB hub device is

connected to the USB direct

interface.

Disconnect the USB hub device from the USB

direct interface.

No Permission

No Paper

Printing color documents is

restricted by Secure Function

Lock 2.0. The print job will be

canceled.

Call your administrator to check your Secure

Function Lock Settings.

The machine is out of paper in Do one of the following:

the paper tray, or paper is not

correctly loaded in the paper

tray.

 Refill paper in the paper tray. Make sure the

paper guides are set to the correct size.

 Remove the paper and load it again. Make

sure the paper guides are set to the correct

size.

No Response/Busy

No Toner

The number you dialed does

not answer or is busy.

Verify the number and try again.

The toner cartridge or the toner Remove the toner cartridge and drum unit

cartridge and drum unit

assembly is not installed

correctly.

assembly for the color indicated on the

Touchscreen. Remove the toner cartridge from

the drum unit, and reinstall the toner cartridge

back into the drum unit. Reinstall the toner

cartridge and drum unit assembly back in the

machine. If the problem continues, replace the

toner cartridge (see Replacing the toner

cartridges on page 75).

No Tray

The paper tray is not installed Reinstall the paper tray.

or not installed correctly.

No Waste Toner

The waste toner box is not

installed correctly.

Reinstall the Waste Toner Box (see Replacing

the waste toner box on page 95).

105

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Error Message

Cause

Action

Out of Memory

The machine’s memory is full. Fax sending or copy operation in progress

Do one of the following:

 Press Send Now, Partial Printor

Quitto send or copy the scanned pages.

 Press

and wait until the other

operations in progress finish, and then try

again.

 Clear the faxes from the memory.

Print the faxes that are stored in the

memory to restore the memory to 100%.

Then turn off Fax Storage to avoid storing

more faxes in the memory (see Advanced

User's Guide: Printing a fax from the

memory and Fax Storage).

Print operation in process

Do one of the following:

 Reduce the print resolution.

(See Software User's Guide.)

 Clear the faxes from the memory (see the

above explanation).

Out of Memory

The machine’s memory is full.

Press

and delete the previously stored

Secure Print Data

is full. Press

Stop Key and

delete the

secure print data.

previously stored

data.

Print Unable XX

The machine has a mechanical Do one of the following:

problem.

 Press and hold down

to turn the

machine off, wait a few minutes, and then

turn it on again (see Transferring your faxes

or Fax Journal report on page 110).

 If the problem continues, call Brother

Customer Service.

106

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Troubleshooting

Error Message

Cause

Action

Registration

failed.

Registration failed.

Press OKand try again.

 Press and hold down

to turn off the

machine.

Wait a few seconds, then turn it on again.

Perform the auto color registration using

the Touchscreen (see Advanced User's

Guide: Auto Registration).

 Put in a new belt unit (see Replacing the

belt unit on page 91).

 If the problem continues, call Brother

Customer Service.

Rename the File

Replace Belt

There is already a file on the

USB Flash memory drive with Flash memory drive or the file you are trying to

the same name as the file you save.

Change the file name of the file on the USB

are trying to save.

It is time to replace the belt

unit.

Replace the belt unit (see Replacing the belt

unit on page 91).

It is time to replace the drum

unit.

Replace the drum unit for the color indicated on

the Touchscreen (see Replacing the drum

units on page 86).

Replace DrumX

(X) shows drum unit

color that must be

replaced. BK=Black,

C=Cyan,

The drum unit counter was not Reset the drum unit counter. (see Replacing

reset when a new drum was

installed.

the drum units on page 86).

M=Magenta,

Y=Yellow.

Replace Fuser

It is time to replace the fuser

unit.

Call Brother Customer Service or a Brother

Authorized Service Center to replace the fuser

unit.

To replace Fuser Unit call Brother Customer

Service at:

1-877-BROTHER (1-877-276-8437) (in USA)

1-877-BROTHER (in Canada)

or to locate a Brother Authorized Service

Center, visit us at:

http://www.brother-usa.com/service/

Replace PF kit

It is time to replace the paper

feeding kit.

Call Brother Customer Service or a Brother

Authorized Service Center to replace the

PF Kit.

To replace PF Kit call Brother Customer

Service at:

1-877-BROTHER (1-877-276-8437) (in USA)

1-877-BROTHER (in Canada)

or to locate a Brother Authorized Service

Center, visit us at:

http://www.brother-usa.com/service/

107

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Error Message

Cause

Action

The toner cartridge is at the

end of its life. The machine will indicated on the Touchscreen (see Replacing

stop all print operations.

Replace the toner cartridge for the color

Replace Toner

The Touchscreen

shows the toner

the toner cartridges on page 75).

While memory is available,

faxes will be stored in the

memory.

cartridge color that

you must replace.

BK=Black, C=Cyan,

M=Magenta, Y=Yellow

Replace WT Box

It is time to replace the waste

toner box.

Replace the waste toner box (see Replacing

the waste toner box on page 95).

Scan Unable

Document is too long for

2-sided scanning.

Press

. Use the appropriate size of paper

for 2-sided scanning (see Print media

on page 198).

Scan Unable XX

The machine has a mechanical

problem.

 Press and hold down

to turn the

machine off, and then turn it on again (see

Transferring your faxes or Fax Journal

report on page 110).

 If the problem continues, call Brother

Customer Service.

Short paper

The length of the paper in the Open the back cover (face-up output tray) to let

tray is too short for the machine the printed page exit onto the face up output

to deliver it to the Face down

output tray.

tray. Remove the printed pages and then press

Start.

Size Error

2-sided

The paper size defined in the

printer driver and the

Touchscreen menu is not

available for automatic 2-sided

printing.

Press

. Choose a paper size that is

supported by 2-sided printing.

The paper size you can use for automatic

2-sided printing is Letter, Legal or Folio.

The paper in the tray is not the Load the correct size of paper in the tray and

correct size and is not available set the size of paper for the tray (see Paper

for automatic 2-sided printing. Size on page 27).

The paper size you can use for automatic

2-sided printing is Letter, Legal or Folio.

Size mismatch

Small paper

The paper in the tray is not the Load the correct size of paper in the tray and

correct size.

set the size of paper to the tray (see Paper Size

on page 27).

The paper size specified in the Open the back cover (back output tray) to let

printer driver is too small for the the printed paper out on the back output tray

machine to deliver it to the

Face-down output tray.

and then press Start.

Toner Error

One or more toner cartridges

are not installed correctly.

Pull out the drum units. Remove all of the toner

cartridges, and then put them back into the

drum units.

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Troubleshooting

Error Message

Cause

Action

Order a new toner cartridge for the color that is

Toner Low

If the Touchscreen shows

Toner Lowyou can still print; indicated on the Touchscreen now so a

however, the machine is telling replacement toner cartridge will be available

you that the toner cartridge is

near the end of its life.

when the Touchscreen shows Replace

Toner.

Too Many Files

There are too many files stored Reduce the number of files stored on the USB

on the USB Flash memory

drive.

Flash memory drive.

Touchscreen

Initialization

Failed

The Touchscreen was pressed Make sure nothing is touching or resting on the

before the power on

Touchscreen.

initialization was completed.

Debris may be stuck between Insert a piece of stiff paper between the lower

the lower part of the

Touchscreen and its frame.

part of the Touchscreen and its frame and slide

it back and forth to push out the debris.

Unusable Device

A defective USB device or a

high power consumption USB

device has been connected to

the USB direct interface.

Unplug the device from the USB direct

Remove the Device.

Turn the power off

and back on again.

interface. Press and hold down

to turn the

machine off, and then turn it on again.

Unusable Device

A USB device or USB Flash

Unplug the device from the USB direct

memory drive that is encrypted interface (see the specifications for supported

or not supported has been

connected to the USB direct

interface.

USB Flash memory drives in Printing data from

a USB Flash memory drive or digital camera

supporting mass storage (For MFC-9330CDW

and MFC-9340CDW) on page 61).

USB

The protect switch of the USB Turn off the protect switch of the USB Flash

Flash memory drive is on. memory drive.

Write-protected

WT Box End Soon

The waste toner box is near the Buy a new waste toner box before you get a

end of its life. Replace WT Boxmessage.

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Transferring faxes to another fax

machine

Transferring your faxes or Fax

Journal report

If you have not set up your Station ID, you

cannot enter fax transfer mode (see Quick

Setup Guide: Set your Station ID).

If the Touchscreen shows:

 Print Unable XX

 Scan Unable XX

a Press

to interrupt the error

We recommend transferring your faxes to

another fax machine or to your computer (see

Transferring faxes to another fax machine

on page 110 or Transferring faxes to your

computer on page 111).

temporarily.

b Press

c Press All Settings.

You can also transfer the Fax Journal report

to see if there are any faxes you must transfer

(see Transferring the Fax Journal report to

another fax machine on page 111).

d Swipe up or down, or press a or b to

display Service.

e Press Service.

NOTE

f Press Data Transfer.

g Press Fax Transfer.

h Do one of the following:

If there is an error message on the

Touchscreen after the faxes have been

transferred, disconnect the machine from

the power source for several minutes, and

then reconnect it.

 If the Touchscreen shows No Data,

there are no faxes left in the

machine’s memory. Press Close.

 Enter the fax number to which faxes

will be forwarded.

i Press Fax Start.

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Troubleshooting

Transferring faxes to your computer

Transferring the Fax Journal report to

another fax machine

You can transfer the faxes from your

machine’s memory to your computer.

If you have not set up your Station ID, you

cannot enter fax transfer mode (see Quick

Setup Guide: Set your Station ID).

a Press

to interrupt the error

temporarily.

a Press

to interrupt the error

b Make sure you have installed

MFL-Pro Suite on your computer, and

then turn on PC-FAX Receiving on the

computer.

temporarily.

b Press

Do one of the following:

c Press All Settings.

 (Windows XP, Windows Vista

and Windows 7)

d Swipe up or down, or press a or b to

display Service.

From the

(Start) menu, select

All Programs > Brother >

e Press Service.

MFC-XXXX > PC-FAX Receiving >

Receive. (XXXX is your model

name.)

f Press Data Transfer.

g Press Report Transfer.

 (Windows 8)

h Enter the fax number to which the Fax

Click

(Brother Utilities), and

Journal report will be forwarded.

then click the drop-down list and

select your model name (if not

already selected). Click

PC-FAX Receive in the left

navigation bar, and then click

Receive.

i Press Fax Start.

c Make sure you have set

PC Fax Receiveon the machine (see

PC-Fax Receive (For Windows only)

on page 46).

If faxes are in the machine’s memory

when you set up PC-Fax Receive, the

Touchscreen will ask if you want to

transfer the faxes to your computer.

d Do one of the following:

 To transfer all faxes to your

computer, press Yes. If Fax Preview

is set to Off, you will be asked if you

want to print backup copies.

 To exit and leave the faxes in the

memory, press No.

e Press

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Document is jammed under

the document cover

Document Jams

Document is jammed in the

top of the ADF unit

a Remove any paper from the ADF that is

not jammed.

b Lift the document cover.

a Remove any paper from the ADF that is

not jammed.

c Pull the jammed document out to the

right.

b Open the ADF cover.

c Pull the jammed document out to the

left.

If the document rips or tears, be sure

you remove all small paper scraps to

prevent future jams.

If the document rips or tears, be sure

you remove all small paper scraps to

prevent future jams.

d Close the ADF cover.

d Close the document cover.

e Press

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Troubleshooting

Removing small documents

jammed in the ADF

Document is jammed at the

output tray

a Lift the document cover.

a Remove any paper from the ADF that is

not jammed.

b Insert a piece of stiff paper, such as

cardstock, into the ADF to push any

small paper scraps through.

b Pull the jammed document out to the

right.

c Press

c Close the document cover.

d Press

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Paper is jammed in the paper tray

Paper Jams

If the Touchscreen shows Jam Tray, follow

these steps:

Always remove the remaining paper from the

paper tray and straighten the stack when you

are adding new paper. This helps prevent

multiple sheets of paper from feeding through

the machine at one time and prevents paper

jams.

a Pull the paper tray completely out of the

machine.

Paper is jammed in the manual

feed slot

If the Touchscreen shows

Jam Manual Feed, follow these steps:

a Remove any paper that is jammed in

and around the manual feed slot.

b Use both hands to slowly pull out the

jammed paper.

b Press Startto resume printing.

NOTE

Pulling the jammed paper downward

allows you to remove the paper more

easily.

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Troubleshooting

Paper is jammed at the output

paper tray

c Make sure the paper is below the

maximum paper mark (

) in the

paper tray. While pressing the green

paper-guide release lever, slide the

paper guides to fit the paper size. Make

sure the guides are firmly in the slots.

When the paper is jammed at the output

paper tray, follow the these steps:

a Use both hands to open the scanner.

d Put the paper tray firmly back in the

machine.

NOTE

When the top cover is open, you cannot

open the scanner.

b Remove the paper.

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c Push the scanner down with both hands

Paper is jammed at the back

of the machine

to close it.

If the Touchscreen shows Jam Rear, a

paper jam occurred behind the back cover.

Follow these steps:

a Leave the machine turned on for

10 minutes for the internal fan to cool

the extremely hot parts inside the

machine.

b Open the back cover.

WARNING

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. Wait for the machine to cool

down before you touch the internal parts of

the machine.

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Troubleshooting

c Pull the green tabs at the left and right

sides toward you to release the fuser

cover (1).

e Close the fuser cover (1). Make sure the

green tabs at the left and right sides lock

into place.

d Use both hands to gently pull the

f Close the back cover until it locks in the

jammed paper out of the fuser unit.

closed position.

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Paper is jammed inside the

machine

WARNING

HOT SURFACE

If the Touchscreen shows Jam Inside,

After you have just used the machine, some

internal parts of the machine will be

extremely hot. Wait for the machine to cool

down before you touch the internal parts of

the machine.

follow these steps:

a Leave the machine turned on for

10 minutes for the internal fan to cool

the extremely hot parts inside the

machine.

b Open the top cover until it locks in the

open position.

c Remove all of the toner cartridge and

drum unit assemblies.

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Troubleshooting

d Pull out the jammed paper slowly.

IMPORTANT

• We recommend that you place the toner

cartridge and drum unit assemblies on a

clean, flat surface with disposable paper

underneath them in case you accidentally

spill or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

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e Slide each toner cartridge and drum unit

assembly into the machine, making sure

you match the toner cartridge colors to

the same color labels on the machine.

f Close the top cover of the machine.

NOTE

If you turn off the machine during

Jam Insideis on the Touchscreen, the

machine will print incomplete data from

your computer when it is turned on. Before

you turn on the machine, delete the job

from your computer’s print spooler.

BK = Black, C = Cyan,

M = Magenta, Y= Yellow

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Troubleshooting

d If paper is not caught inside the

Paper is jammed underneath

the paper tray

machine, check underneath the paper

tray.

If the Touchscreen shows Jam 2-sided,

follow these steps:

a Leave the machine turned on for

10 minutes for the internal fan to cool

the extremely hot parts inside the

machine.

b Pull the paper tray completely out of the

machine.

e If the paper is not caught in the paper

tray, open the back cover.

c Make sure the jammed paper does not

remain inside the machine.

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WARNING

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. Wait for the machine to cool

down before you touch the internal parts of

the machine.

f Use both hands to gently pull the

jammed paper out of the back of the

machine.

g Close the back cover until it locks in the

closed position.

h Put the paper tray firmly back in the

machine.

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Troubleshooting

If you are having difficulty with your machine

IMPORTANT

• For technical help, you must call the country where you bought the machine. Calls must be

made from within that country.

• If you think there is a problem with your machine, check the chart below and follow the

troubleshooting tips. You can correct most problems by yourself.

• If you need additional help, the Brother Solutions Center offers the latest FAQs and

troubleshooting tips.

Visit us at http://solutions.brother.com/.

• Using non-Brother supplies may affect the print quality, hardware performance, and machine

reliability.

Printing difficulties

Difficulties

Suggestions

No printout.

Check that the correct printer driver has been installed and selected.

Check to see if the Touchscreen is showing an error message (see Error and

maintenance messages on page 102).

Check that the machine is online:

(Windows^®7 and Windows Server^®2008 R2)

Click the

(Start) button > Devices and Printers. Right-click

Brother MFC-XXXX Printer and click See what's printing. Click Printer in the

menu bar. Make sure Use Printer Offline is cleared.

(Windows Vista^®and Windows Server^®2008)

Click the

(Start) button > Control Panel > Hardware and Sound > Printers.

Right-click Brother MFC-XXXX Printer. Make sure Use Printer Online is not

listed. If it is listed, click this option to set the driver Online.

(Windows^®XP and Windows Server^®2003)

Click the Start button > Printers and Faxes. Right-click

Brother MFC-XXXX Printer. Make sure Use Printer Online is not listed. If it is

listed, click this option to set the driver Online.

(Windows^®8 and Windows Server^®2012)

Move your mouse to the lower right corner of your desktop. When the menu bar

appears, click Settings > Control Panel. In the Hardware and Sound

(Hardware) group, click View devices and printers. Right-click the

Brother MFC-XXXX Printer > See what’s printing. If printer driver options

appear, select your printer driver. Click Printer in the menu bar and make sure

that Use Printer Offline is not selected.

Call your administrator to check your Secure Function Lock settings.

The machine is not printing or has

stopped printing.

Press

The machine will cancel the print job and clear it from the memory. The printout

may be incomplete.

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Printing difficulties (continued)

Difficulties

Suggestions

There is an unprintable area on the top and bottom of the page. Adjust the top and

The headers or footers appear

when the document displays on the bottom margins in your document to allow for this (see Unscannable and

screen but they are not on the

printed page.

unprintable areas on page 26).

The machine prints unexpectedly

or it prints garbage.

Press

to cancel print jobs.

Check the settings in your application to make sure they are set up to work with

your machine.

The machine prints the first couple Check the settings in your application to make sure they are set up to work with

of pages correctly, then some

pages have missing text.

your machine.

Your computer is not recognizing the full signal of the machine’s input buffer. Make

sure you connected the interface cable correctly (see Quick Setup Guide).

The machine does not print on both Check the paper size setting in the printer driver. You must choose Letter, Legal

or Folio paper that is 16 to 28 lb (60 to 105 g/m²).

sides of the paper even though the

printer driver setting is 2-sided.

The machine does not display the

USB menu when a USB flash

memory drive is connected to the

USB direct interface.

When the machine is in Deep Sleep mode, the machine does not wake up even if

you connect a USB flash memory drive to the USB direct interface. Press the

Touchscreen to wake up the machine.

Cannot perform ‘Page Layout’

printing.

Check that the paper size setting in the application and in the printer driver are the

same.

Print speed is too slow.

Try changing the printer driver setting. The highest resolution needs longer data

processing, sending and printing time.

The machine does not print from

Adobe^®Illustrator^®.

Try to reduce the print resolution (see Software User's Guide).

Poor print quality

See Improving the print quality on page 133.

Paper handling difficulties

Difficulties

Suggestions

The machine does not feed paper. If the Touchscreen shows a Paper Jam message and you still have a problem, see

Error and maintenance messages on page 102.

If the paper tray is empty, load a new stack of paper into the paper tray.

If there is paper in the paper tray, make sure it is straight. If the paper is curled,

straighten it. Sometimes it is helpful to remove the paper, turn the stack over and

put it back in the paper tray.

Reduce the amount of paper in the paper tray, and then try again.

Make sure Manual is not selected for Paper Source in the printer driver.

Clean the paper pick-up rollers (see Advanced User's Guide: Cleaning the paper

pick-up rollers).

The machine does not feed paper

from the Manual feed slot.

Use both hands to push one sheet of paper firmly into the manual feed slot until

the top edge of the paper presses against the paper feed rollers. Continue

pressing the paper against the rollers until the machine grabs the paper and pulls

it in further.

Put only one sheet of paper in the manual feed slot.

Make sure Manual is selected for Paper Source in the printer driver.

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Troubleshooting

Paper handling difficulties (continued)

Difficulties

Suggestions

How do I print on envelopes?

Load one envelope at a time in the manual feed slot. Your application must be set

to print the envelope size you are using. This is usually done in the Page Setup or

Document Setup menu of your application (see your application’s manual for more

information).

Printing received faxes

Difficulties

Suggestions

 Condensed print

 Horizontal streaks

Usually this is caused by a poor telephone connection. Make a copy; if your copy

looks good, you probably had a bad connection, with static or interference on the

telephone line. Ask the other party to send the fax again.

 Top and bottom sentences are

cut off

 Missing lines

Vertical black lines when receiving The corona wires for printing may be dirty. Clean the corona wires on the drum

units (see Cleaning the corona wires on page 82).

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the

problem is with the sending machine. Try receiving from another fax machine.

Received faxes appear as split or

blank pages.

Left and right margins are cut off or a single page is printed on two pages (see

Paper Size on page 27).

Turn on Auto Reduction (see Advanced User's Guide: Printing a reduced

incoming fax).

Telephone line or connections

Difficulties

Suggestions

Dialing does not work. (No dial

tone)

Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack of the machine.

(Canada only) Change Tone/Pulsesetting (see Quick Setup Guide).

Send a manual fax by pressing Hookand dialing the number. Wait to hear fax

receiving tones before pressing Fax Start.

If there is no dial tone, connect a known working telephone and telephone line

cord to the jack. Then lift the external telephone’s handset and listen for a dial

tone. If there is still no dial tone, ask your telephone company to check the line and

wall jack.

The machine does not answer

when called.

Make sure the machine is in the correct receive mode for your setup (see Receive

Mode settings on page 41).

Check for a dial tone. If possible, call your machine to hear it answer. If there is

still no answer, check the telephone line cord connection. If you do not hear ringing

when you call your machine, ask your telephone company to check the line.

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Receiving Faxes

Difficulties

Suggestions

Cannot receive a fax.

Make sure your machine has a dial tone by pressing Hook. If you hear static or

interference on your fax line, call your local telephone company.

Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL

or VoIP services, call your service provider for connection instructions.

Make sure the machine is in the correct Receive Mode. This is determined by the

external devices and telephone subscriber services you have on the same line as

the Brother machine (see Receive Mode settings on page 41).

 If you have a dedicated fax line and want your Brother machine to

automatically answer all incoming faxes, you should select Faxmode.

 If your Brother machine shares a line with an external answering machine, you

should select the External TADmode. In External TADmode, your

Brother machine will automatically receive incoming faxes and voice callers

will be able to leave a message on your answering machine.

 If your Brother machine shares the line with a Voice Mail subscriber service,

see Voice Mail on page 48.

 If your Brother machine is on a line with the Distinctive Ring subscriber

service, see Distinctive Ring on page 49.

 If your Brother machine shares a line with other telephones and you want it to

automatically answer all incoming faxes, you should select the Fax/Tel

mode. In Fax/Telmode, your Brother machine will automatically receive

faxes and produce a pseudo/double-ring to alert you to answer voice calls.

 If you do not want your Brother machine to automatically answer any incoming

faxes, you should select the Manualmode. In Manualmode, you must

answer every incoming call and activate the machine to receive faxes.

Another device or service at your location may be answering the call before your

Brother machine answers. To test this, lower the ring delay setting:

 If the answer mode is set to Faxor Fax/Tel, reduce the ring delay to 1 ring

(see Ring Delay on page 41).

 If the answer mode is set to External TAD, reduce the number of rings

programmed on your answering machine to 2.

 If the answer mode is set to Manual, DO NOT adjust the ring delay setting.

Have someone send you a test fax:

 If you received the test fax successfully, your machine is operating correctly.

Remember to reset your ring delay or answering machine setting back to your

original setting. If receiving problems recur after resetting the ring delay, then

a person, device, or subscriber service is answering the fax call before the

machine has a chance to answer.

 If you were not able to receive the fax, then another device or subscriber

service may be interfering with your fax reception or there may be a problem

with your fax line.

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Troubleshooting

Receiving Faxes (continued)

Difficulties

Suggestions

Cannot receive a fax.

If you are using a telephone answering machine (External TADmode) on the

same line as the Brother machine, make sure your answering machine is set up

correctly (see Connecting an external TAD (telephone answering device)

on page 51).

(continued)

Plug the telephone line cord directly from the wall telephone jack to your

Brother machine’s LINE jack.

Remove the protective cap from your Brother machine’s EXT jack, and then

plug the telephone line cord from your answering machine into the EXT jack.

Set your answering machine to answer within 4 rings.

If you are having problems receiving faxes or voice messages, set your

answering machine to answer within 2 or 3 rings.

Record the outgoing message on your answering machine.

 Record five seconds of silence at the beginning of your outgoing

message.

 Limit your speaking to 20 seconds.

 End your outgoing message with your Fax Receive Code for people

sending manual faxes. For example: “After the beep, leave a message or

press l51 and Start to send a fax.”

Set your answering machine to answer calls.

Set your Brother machine’s Receive Mode to External TAD(see Receive

Mode settings on page 41).

Make sure your Brother machine’s Easy Receive feature is turned On. Easy

Receive is a feature that allows you to receive a fax even if you answered the call

on an external or extension telephone (see Easy Receive on page 42).

If you often get transmission errors due to possible interference on the telephone

line, try changing the Compatibility setting to Basic(for VoIP)(see Telephone

line interference / VoIP on page 132).

Call your administrator to check your Secure Function Lock Settings.

Sending faxes

Difficulties

Suggestions

Cannot send a fax.

Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack of the machine.

Make sure you pressed Faxand the machine is in Fax mode (see How to send a

fax on page 35).

Print the Transmission Verification Report and check for an error (see Advanced

User's Guide: Reports).

Call your administrator to check your Secure Function Lock Settings.

Ask the other party to check that the receiving machine has paper.

Poor sending quality.

Try changing your resolution to Fineor S.Fine. Make a copy to check your

machine’s scanner operation. If the copy quality is not good, clean the scanner

(see Advanced User's Guide: Cleaning the scanner).

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Sending faxes (continued)

Difficulties

Suggestions

Transmission Verification Report

says RESULT:NG.

There is probably temporary noise or static on the line. Try sending the fax again.

If you are sending a PC-Fax message and get RESULT:NGon the Transmission

Verification Report, your machine may be out of memory. To free up extra

memory, you can turn off fax storage (see Advanced User's Guide: Turning off

Remote Fax Options), print fax messages in memory (see Advanced User's

Guide: Printing a fax from the memory) or cancel a delayed fax or polling job

(see Advanced User's Guide: Checking and canceling waiting jobs). If the problem

continues, ask the telephone company to check your telephone line.

If you often get transmission errors due to possible interference on the telephone

line, try changing the Compatibility setting to Basic(for VoIP)(see Telephone

line interference / VoIP on page 132).

Sent faxes are blank.

Make sure you are loading the document correctly. When using the ADF, the

document should be face up. When using the scanner glass, the document should

be face down (see Loading documents on page 33).

Vertical black lines when sending.

Black vertical lines on faxes you send are typically caused by dirt or correction fluid

on the glass strip (see Advanced User's Guide: Cleaning the scanner).

Handling incoming calls

Difficulties

Suggestions

The machine ‘Hears’ a voice as a

CNG Tone.

If Easy Receive is set to On, your machine is more sensitive to sounds. It may

mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax receiving tones. Deactivate the machine by pressing

Try avoiding this problem by turning Easy Receive to Off (see Easy Receive

on page 42).

Sending a Fax Call to the machine. If you answered on an external or extension telephone, press your Fax Receive

Code (the factory setting is l51). If you answered on the external telephone

(connected to the EXT. jack), press Fax Startto receive the fax.

When your machine answers, hang up.

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,

an answering machine, an alarm system or other custom feature on a single

telephone line with your machine, it may create a problem sending or receiving

faxes.

For Example: If you subscribe to Call Waiting or some other custom service and

its signal comes through the line while your machine is sending or receiving a fax,

the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM (Error

Correction Mode) feature should help overcome this problem. This condition is

related to the telephone system industry and is common to all devices that send

and receive information on a single, shared line with custom features. If avoiding

a slight interruption is crucial to your business, a separate line with no custom

features is recommended.

Copying difficulties

Difficulties

Suggestions

Cannot make a copy.

Make sure you pressed Copyand the machine is in Copy mode (see How to copy

on page 59).

Call your administrator to check your Secure Function Lock Settings.

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Troubleshooting

Copying difficulties (continued)

Difficulties

Suggestions

Vertical black line appears in

copies.

Black vertical lines on copies are typically caused by dirt or correction fluid on the

glass strip, or the corona wires are dirty. Clean the glass strip and scanner glass

and the white bar and white plastic above them (see Cleaning the corona wires

on page 82 and see Advanced User's Guide: Cleaning the scanner).

Copies are blank.

Make sure you are loading the document correctly (see Using the automatic

document feeder (ADF) on page 33 or Using the scanner glass on page 34).

Scanning difficulties

Difficulties

Suggestions

TWAIN or WIA errors appear when Make sure the Brother TWAIN or WIA driver is selected as the primary source in

starting to scan. (Windows^®)

your scanning application. For example, in Nuance™ PaperPort™ 12SE, click

Desktop > Scan Settings > Select to choose the Brother TWAIN/WIA driver.

TWAIN or ICA errors appear when Make sure the Brother TWAIN driver is selected as the primary source. In

starting to scan. (Macintosh)

PageManager, click File > Select Source and choose the Brother TWAIN driver.

Macintosh users can also scan documents using the ICA Scanner Driver

(see Software User's Guide).

OCR does not work.

Try increasing the scanning resolution.

(Macintosh users)

Make sure you downloaded and installed Presto! PageManager from

http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg

Network scanning does not work.

Cannot scan.

See Network difficulties on page 130.

Call your administrator to check your Secure Function Lock Settings.

Software difficulties

Difficulties

Suggestions

(Windows^®only)

Cannot install software or print.

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

and reinstall the software.

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Network difficulties

Difficulties

Suggestions

Cannot print and scan over a

network after completing the

software installation.

When the Cannot print to the networked printer. screen appears, follow the on-

screen instructions.

If the problem is not solved, see Network User's Guide:Troubleshooting.

(Windows^®and Macintosh)

The network scanning feature

does not work.

The network scanning feature may not work due to the firewall settings. Change

or disable the firewall settings. It is necessary to set the third-party

Security/Firewall Software to allow Network scanning. To add port 54925 for

Network scanning, enter the information below:

 In Name: Enter any description, for example Brother NetScan.

 In Port number: Enter 54925.

 In Protocol: Make sure UDP is selected.

See the instruction manual that came with your third-party Security/Firewall

Software or call the software manufacturer.

For more information, you can read FAQs and troubleshooting suggestions at

(Macintosh)

Re-select your machine in the Device Selector window from the Model pop-up

menu in the main screen of ControlCenter2.

(Windows^®only)

The network PC-Fax Receive

feature does not work.

It is necessary to set the third-party Security/Firewall Software to allow PC-FAX

Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:

 In Name: Enter any description, for example Brother PC-FAX Rx.

 In Port number: Enter 54926.

 In Protocol: UDP is selected.

See the instruction manual that came with your third-party Security/Firewall

Software or call the software manufacturer.

For more information, read FAQs and troubleshooting suggestions at

(Windows^®)

The Brother software cannot be

installed.

If the Security Software warning appears on the computer screen during the

installation, change the Security Software settings to permit the Brother product

setup program or other program to run.

(Macintosh)

If you are using a firewall function of anti-spyware or antivirus security software,

temporarily disable it and then install the Brother software.

Cannot connect to the wireless

network.

Investigate the problem using the WLAN Report. Press

, All Settings,

Print Reports, WLAN Reportand then press OK(see Quick Setup Guide).

130

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Troubleshooting

Other difficulties

Difficulties

Suggestions

The machine will not turn on.

Adverse conditions on the power connection (such as lightning or a power surge)

may have triggered the machine’s internal safety mechanisms. Press and hold

down

to turn off the machine and unplug the power cord. Wait for ten

to turn on the machine.

minutes, then plug in the power cord and press

If the problem is not solved, turn off the machine. If you are using a backup battery

or surge suppressor device, disconnect it to make sure it is not the problem. Plug

the machine’s power cord directly into a different known working wall outlet and

press

to turn on the machine.

(Windows^®)

To print EPS data, do the following:

The machine cannot print EPS data

that includes binary with the

BR-Script3 printer driver.

For Windows^®7 and Windows Server^®2008 R2:

Click the (Start) button > Devices and Printers.

For Windows Vista^®and Windows Server^®2008:

Click the

(Start) button > Control Panel > Hardware and Sound >

Printers.

For Windows^®XP and Windows Server^®2003:

Click the Start button > Printers and Faxes.

For Windows^®8 and Windows Server^®2012:

Move your mouse to the lower right corner of your desktop. When the menu

bar appears, click Settings > Control Panel. In the

Hardware and Sound ¹group, click View devices and printers.

For Windows^®7, Windows^®XP, Windows Vista^®, Windows Server^®2003,

Windows Server^®2008 and Windows Server^®2008R2:

Right-click the Brother MFC-XXXX ²icon and select Printer properties ³,

and then select Brother MFC-XXXX BR-Script3.

For Windows^®8 and Windows Server^®2012:

Right-click the Brother MFC-XXXX BR-Script3 icon, select

Printer properties.

From the Device Settings tab, choose TBCP (Tagged binary

communication protocol) in Output Protocol.

(Macintosh)

If your machine is connected to a computer with a USB interface, you cannot print

EPS data that includes binary. You can print the EPS data at the machine through

a network. For help installing the BR-Script3 printer driver through the network,

visit the Brother Solutions Center at http://solutions.brother.com/.

For Windows Server^®2012: Hardware.

For Windows^®XP, Windows Vista^®, Windows Server^®2003 and Windows Server^®2008:

Brother MFC-XXXX BR-Script3.

For Windows^®XP, Windows Vista^®, Windows Server^®2003 and Windows Server^®2008: Properties.

131

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Setting Dial Tone detection

Telephone line interference /

VoIP

Setting the Dial Tone to Detectionwill

shorten the Dial Tone detect pause.

If you are having difficulty sending or

receiving a fax due to possible interference

on the telephone line, we recommend that

you adjust the Equalization for compatibility

to reduce the modem speed for fax

operations.

a Press

b Press All Settings.

c Swipe up or down, or press a or b to

display Initial Setup.

a Press

d Press Initial Setup.

b Press All Settings.

e Swipe up or down, or press a or b to

display Dial Tone.

c Swipe up or down, or press a or b to

display Initial Setup.

f Press Dial Tone.

d Press Initial Setup.

g Press Detectionor No Detection.

e Swipe up or down, or press a or b to

display Compatibility.

h Press

f Press Compatibility.

g Press High, Normalor

Basic(for VoIP).

 Basic(for VoIP)reduces the

modem speed to 9600 bps and turns

off ECM (error correction mode).

Unless interference is a recurring

problem on your telephone line, you

may prefer to use it only when

needed.

To improve compatibility with most

VoIP services, Brother recommends

changing the compatibility setting to

Basic(for VoIP).

 Normalsets the modem speed at

14400 bps.

 Highsets the modem speed at

33600 bps.

h Press

NOTE

VoIP (Voice over IP) is a type of phone

system that uses an Internet connection,

rather than a traditional phone line.

132

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Troubleshooting

Improving the print quality

If you have a print quality problem, print a test page first (

, All Settings, Printer,

Print Options, Test Print). If the printout looks good, the problem is probably not the

machine. Check the interface cable connections and try printing a different document. If the

printout or test page printed from the machine has a quality problem, check the following steps

first. And then, if you still have a print quality problem, check the chart below and follow the

recommendations.

NOTE

Using non-Brother supplies may affect the print quality, hardware performance, and machine

reliability.

a To get the best print quality, we suggest using recommended paper. Make sure you use

paper that meets our specifications (see Acceptable paper and other print media

on page 28).

b Check that the drum units and toner cartridges are installed correctly.

Examples of poor print quality

Recommendation

 Adjust the print margins on your application and reprint the

job.

ABCDEFGHIJKLMNOPQR

TUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGH

abcdefghijk

ABCD

abcde

01234

Printed pages are compressed,

horizontal stripes appear, or

characters in the top, bottom, left

and right margins are cut off

 Choose Textor Receiptin the copy quality setting

(see Advanced User's Guide: Improving copy quality).

0123456789012345678901

9876543210987654321098

0123456789012345678901

9876543210987654321098

 Adjust the copy density and contrast (see Advanced User's

Guide: Adjusting Density and Contrast).

012345678

987654321

012345678

987654321

012345

987654

012345

987654

Colored letters and thin letters in

the original document are light or

faint in the copy

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Examples of poor print quality

Recommendation

 Perform the calibration using the Touchscreen or the printer

driver (see Advanced User's Guide: Calibration).

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 Adjust the copy density and contrast if you are copying

(see Advanced User's Guide: Adjusting Density and

Contrast).

 Make sure Toner Save mode is off in the Touchscreen or the

printer driver.

 Make sure the media type setting in the driver matches the

type of paper you are using (see Acceptable paper and other

Colors are light or faint on the whole

page

 Shake all four toner cartridges gently.

 Wipe the windows of all four LED heads with a dry lint free

soft cloth (see Advanced User's Guide: Cleaning the LED

heads).

 Wipe the windows of all four LED heads with a dry lint free

soft cloth (see Advanced User's Guide: Cleaning the LED

heads).

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 Wipe the scanner glass strip with a dry lint free soft cloth

(see Advanced User's Guide: Cleaning the scanner).

 Make sure foreign material such as a torn piece of paper,

sticky notes or dust is not inside the machine and around the

drum unit and toner cartridge.

 Clean the drum unit (see Advanced User's Guide: Cleaning

the drum unit).

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

White streaks or bands down the

page

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Troubleshooting

Examples of poor print quality

Recommendation

 Wipe the windows of all four LED heads with a dry lint free

soft cloth (see Advanced User's Guide: Cleaning the LED

heads).

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 Wipe the scanner glass strip with a dry lint free soft cloth

(see Advanced User's Guide: Cleaning the scanner).

 Clean all four corona wires (one for each color) inside the

drum unit by sliding the green tab (see Cleaning the corona

wires on page 82).

 Make sure the green tab of the corona wire is at the home

position (a)(1).

Colored streaks or bands down the

page

 Replace the toner cartridge that matches the color of the

streak or band (see Replacing the toner cartridges

on page 76).

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/ to view our FAQs and

Replacing the drum units on page 86.)

 The drum unit may be damaged. Install a new drum unit (see

To identify the color of the drum unit, visit us at

http://solutions.brother.com/ to view our FAQs and

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Examples of poor print quality

Recommendation

 Identify the color causing the problem and replace the toner

cartridge that matches the color of the line (see Replacing

the toner cartridges on page 76).

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/ to view our FAQs and

 Identify the color causing the problem and install a new drum

To identify the color of the drum unit, visit us at

http://solutions.brother.com/ to view our FAQs and

Colored lines across the page

 Make sure the media type setting in the driver matches the

type of paper you are using (see Acceptable paper and other

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 Check the machine’s environment. Conditions such as high

humidity can cause hollow print

(see Product Safety Guide: Choosing a location).

 If the problem is not solved after printing a few pages,

foreign material, such as glue from a label, may be stuck on

the drum surface (see Advanced User's Guide: Cleaning the

drum unit).

White spots or hollow print

 Identify the color causing the problem and install a new drum

To identify the color of the drum unit, visit us at

http://solutions.brother.com/ to view our FAQs and

 Identify the color causing the problem and put in a new toner

cartridge (see Replacing the toner cartridges on page 76).

ABCDEFGHIJKLMNOPQR

TUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQR TUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQR

TUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQR

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQR

ABCDEFGHIJKLMNOPQR TUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/ to view our FAQs and

 Identify the color causing the problem and install a new drum

To identify the color of the drum unit, visit us at

http://solutions.brother.com/ to view our FAQs and

Blank page or some colors are

missing

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Troubleshooting

Examples of poor print quality

Recommendation

 If the problem is not solved after printing a few blank pages,

foreign material, such as glue from a label, may be stuck on

the drum surface. Clean the drum unit (see Advanced User's

Guide: Cleaning the drum unit).

3.7 in.

(94 mm)

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 Identify the color causing the problem and install a new drum

3.7 in.

(94 mm)

To identify the color of the drum unit, visit us at

http://solutions.brother.com/ to view our FAQs and

Colored spots at 3.7 in. (94 mm)

 Identify the color causing the problem and put in a new toner

cartridge (see Replacing the toner cartridges on page 76).

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

0.9 in.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

(24 mm)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/ to view our FAQs and

0.9 in.

(24 mm)

Colored spots at 0.9 in. (24 mm)

 Check the machine’s environment. Conditions such as high

humidity and high temperatures may cause this print quality

problem.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 Identify the color causing the problem and put in a new toner

cartridge (see Replacing the toner cartridges on page 76).

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/ to view our FAQs and

 Identify the color causing the problem and install a new drum

Toner scatter or toner stain

To identify the color of the drum unit, visit us at

http://solutions.brother.com/ to view our FAQs and

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Examples of poor print quality

Recommendation

The color of your printouts is not

what you expected

 To improve the color density, calibrate the colors using first

the Touchscreen and then the printer driver (see Advanced

User's Guide: Calibration).

 To adjust the print position of colors for sharper edges,

perform an automatic color registration using the

Touchscreen (see Advanced User's Guide: Auto

Registration).

 Adjust the copy density and contrast if you are copying

(see Advanced User's Guide: Adjusting Density and

Contrast).

 Make sure Toner Save mode is off in the Touchscreen or the

printer driver (see Software User's Guide).

 If the print quality of the black portion is not what you

expected, select the Print Text in Black check box in the

printer driver (see Software User's Guide).

If the print quality is poor, clear the Improve Gray Color

check box in the printer driver (see Software User's Guide).

 Identify the color causing the problem and put in a new toner

cartridge (see Replacing the toner cartridges on page 76).

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/ to view our FAQs and

 Identify the color causing the problem and install a new drum

To identify the color of the drum unit, visit us at

http://solutions.brother.com/ to view our FAQs and

 Make sure the machine is on a solid level surface.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQR TUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQR

TUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQR

TUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQR

TUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQR TUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 Perform the auto color registration using the Touchscreen

(see Advanced User's Guide: Auto Registration).

 Identify the color causing the problem and install a new drum

To identify the color of the drum unit, visit us at

http://solutions.brother.com/ to view our FAQs and

 Install a new belt unit (see Replacing the belt unit

Color misregistration

on page 91).

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Troubleshooting

Examples of poor print quality

Recommendation

 Perform the calibration using the Touchscreen or the printer

driver (see Advanced User's Guide: Calibration).

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 Adjust the copy density and contrast if you are copying

(see Advanced User's Guide: Adjusting Density and

Contrast).

 Clear the Improve Gray Color check box in the printer

driver. (See Software User's Guide.)

 Identify the color causing the problem and put in a new toner

cartridge (see Replacing the toner cartridges on page 76).

Uneven density appears

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/ to view our FAQs and

periodically across the page

 Identify the color causing the problem and install a new drum

To identify the color of the drum unit, visit us at

http://solutions.brother.com/ to view our FAQs and

 Make sure Toner Save mode is off in the Touchscreen or the

printer driver (see Software User's Guide).

 Change the print resolution.

W X Y Z

 If you use a Windows printer driver, choose

Improve Pattern Printing in Print Setting of Basic tab

(see Software User's Guide).

Missing thin lines in images

 Make sure the back cover is closed correctly.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 Make sure the two gray levers inside the back cover are in

the up position.

 Make sure the media type setting in the driver matches the

type of paper you are using (see Acceptable paper and other

Wrinkle

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Examples of poor print quality

Recommendation

 Check the machine’s environment. Conditions such as low

humidity and low temperatures may cause this print quality

problem

ABCDEFGHIJKLMNOPQR TUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

(see Product Safety Guide: Choosing a location).

ABCDEFGHIJKLMNOPQR TUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 Make sure the media type setting in the driver matches the

type of paper you are using (see Acceptable paper and other

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 Make sure the two gray levers inside the back cover are in

the up position (1). Pull up the two gray levers until they stop.

Ghost

 Identify the color causing the problem and install a new drum

To identify the color of the drum unit, visit us at

http://solutions.brother.com/ to view our FAQs and

140

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Troubleshooting

Examples of poor print quality

Recommendation

 Make sure the two gray levers inside the back cover are in

the up position (1). Pull up the two gray levers until they stop.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Poor fixing

 Make sure the media type setting in the driver matches the

type of paper you are using (see Acceptable paper and other

See Options (to File, to Image and to E-mail)

 Choose Improve Toner Fixing mode in the printer driver

(see Software User's Guide).

If this selection does not provide enough improvement,

change the printer driver setting in Media Type to a thick

setting. If you are printing an envelope, choose Env. Thick

in the media type setting.

 Choose Reduce Paper Curl mode in the printer driver

(see Software User's Guide).

If the problem is not solved, choose Plain Paper in the

media type setting.

 If you are printing an envelope, choose Env. Thin in the

Media Type Setting of the printer driver.

 If you do not use the machine often, the paper may have

been in the paper tray too long. Turn over the stack of paper

in the paper tray. Also, fan the paper stack and then rotate

the paper 180° in the paper tray.

Curled or wavy

 Store the paper where it will not be exposed to high

temperatures and high humidity.

 Open the back cover (face-up output tray) to let the printed

paper exit onto the face-up output tray.

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Examples of poor print quality

Recommendation

 Make sure the envelope levers inside the back cover are

pulled down to the envelope position when you print

envelopes (see Loading paper in the manual feed slot

on page 22).

NOTE

When you have finished printing, open the back cover and

reset the two gray levers back to their original positions (1).

Pull up the two gray levers until they stop.

Envelope Creases

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Troubleshooting

Checking the Firmware

Version

Machine Information

Checking the Serial Number

You can see the machine’s firmware version

on the Touchscreen.

You can see the machine’s Serial Number on

the Touchscreen.

a Press

b Press All Settings.

c Swipe up or down, or press a or b to

display Machine Info..

c Swipe up or down, or press a or b to

display Machine Info..

d Press Machine Info..

e Press Serial No..

e Press Firmware Version.

f The Touchscreen will show the

machine’s firmware version.

f The Touchscreen will show the

machine’s Serial Number.

g Press

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Reset functions

How to reset the machine

The following reset functions are available:

a Press

1 Network

You can reset the internal print server

back to its default factory settings such as

b Press All Settings.

c Swipe up or down, or press a or b to

display Initial Setup.

the password and IP address information.

2 Address Book & Fax

d Press Initial Setup.

Address book & Fax resets the following

settings:

e Swipe up or down, or press a or b to

display Reset.

 Address Book

(Addresses and Groups)

 Programmed fax jobs in the memory

(Polled TX, Delayed Fax, Batch TX)

 Station ID

f Press Reset.

g Press Network,

Address Book & Faxor

All Settingsto choose the reset

function you want.

(name and number)

h Do one of the following;

 Coverpage Msg

 To reset the settings, press Yesand

go to step i.

(comments)

 Remote Fax Options

 To exit without making changes,

press Noand go to step j.

(Remote Access Code, Fax Storage,

Fax Forwarding, Paging, PC-Fax

Send, and PC-Fax Receive

i You will be asked to reset the machine.

(Windows only))

Do one of the following;

 Report settings

 To reset the machine press Yesfor 2

seconds. The machine will begin the

reset.

(Transmission Verification Report/

Tel Index List/Fax Journal)

 To exit without resetting the

 Setting Lock password

3 All Settings

machine, press No. Go to step j.

NOTE

You can reset all the machine’s settings

back to the settings that were set at the

factory.

If you do not reboot your machine, the

reset will not finish and your settings will

remain unchanged.

Brother strongly recommends you

perform this operation when you dispose

of the machine.

j Press

NOTE

Unplug the interface cable before you

You can also reset the Network settings

by pressing , All Settings,

Network, Network Reset.

choose Networkor All Settings.

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Settings and features tables

Using the Settings

Tables

Your machine’s Touchscreen LCD is easy to

set up and operate. All you have to do is

press the settings and options you want as

they are displayed on the screen. We created

step-by-step Settings Tables and Features

Tables so you can see at-a-glance all the

available choices for each setting and

feature. You can use these tables to quickly

set up your preferred settings in the machine.

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Settings Tables

The Settings tables will help you understand the menu selections and options that are found in the

machine’s programs. The factory settings are shown in Bold with an asterisk.

(Settings)

Level 1

Level 2

Level 3

Options

Descriptions

See Page

Date

—

Add the date and time

on the Touchscreen

and in headings of

faxes you send.

See

Time

—

(Date & Time)

Clock Type

—

12h Clock*

Choose the time

format from 12-hour

or 24-hour.

24h Clock

Auto Daylight

Time Zone

—

Change for Daylight

Saving Time

automatically.

See

Off*

UTCXXX:XX

Set the time zone for

your country.

See Toner on page 189.

Access the Toner

189

menus.

(Toner)

Network

Wired LAN

See Wired LAN on page 155.

Access the Wired

155

LAN setting menus.

(MFC-9330CDW

and

MFC-9340CDW)

WLAN

See WLAN on page 157.

Access the WLAN

setting menus.

157

Fax Preview

WiFi Direct

—

View faxes you

receive on the

Touchscreen.

Off*

See Wi-Fi Direct on page 159.

Access the Wi-Fi

Direct™ setting

menus.

159

See Advanced User's Guide.

See Quick Setup Guide.

The factory settings are shown in Bold with an asterisk.

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Settings and features tables

Level 1

Level 2

Level 3

Options

Descriptions

See Page

Tray Setting

Paper Type

—

Thin

Set the type of paper

in the paper tray.

Plain Paper*

Thick

Thicker

Recycled Paper

Paper Size

—

Letter*

Set the size of paper

in the paper tray.

Legal

EXE

A5 L

Folio

All Settings

See All settings on page 148.

Select your default

settings.

148

See Advanced User's Guide.

See Quick Setup Guide.

The factory settings are shown in Bold with an asterisk.

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All settings

Level 1

Level 2

Level 3

Level 4

Options

Descriptions

See Page

General Setup Paper Type

—

Thin

Set the type of paper

in the paper tray.

Plain Paper*

Thick

Thicker

Recycled Paper

Letter*

Paper Size

—

Set the size of paper

in the paper tray.

Legal

EXE

A5 L

Folio

Off

Volume

Ring

—

Adjust the ring

volume.

See

Low

Med*

High

Off

Beep

Adjust the beeper

volume.

Low*

Med

High

Off

Speaker

Adjust the speaker

volume.

Low

Med*

High

LCD Settings Backlight

Dim Timer

—

Light*

Adjust the brightness

of the Touchscreen

backlight.

Med

Dark

Off*

Set how long the

Touchscreen

backlight stays on

after the last key

press.

10Secs

20Secs

30Secs

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

148

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Settings and features tables

Level 1

Level 2

Level 3

Level 4

Options

Descriptions

See Page

General Setup Button Settings Home

—

Home*

Set the screen that is

displayed when you

Button

Settings

(continued)

press Home (

) on

Shortcuts 1

Shortcuts 2

Shortcuts 3

the Touchpanel.

Ecology

Toner Save

Sleep Time

—

Increase the page

yield of the toner

cartridge.

See

Off*

Range varies

depending on the

model.

Conserve power.

3 Mins*

Security

Function Lock Set Password Verify

Lock OffOn

You can restrict

selected machine

operations for up to

25 restricted users

and for all other non-

authorized Public

users.

Setting Lock Set Password Verify

Lock OffOn

Stop unauthorized

users from changing

the machine’s

settings.

Shortcut

Settings

(Choose

shortcut

button.)

Edit Shortcut

Name

—

Change the shortcut

name.

Delete

—

Delete the shortcut.

See Advanced User's Guide.

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Level 1

Level 2

Level 3

Level 4

Options

Fax*

Descriptions

See Page

Fax

Setup Receive Receive Mode

—

Choose the receive

mode that best suits

your needs.

Fax/Tel

External TAD

Manual

Ring Delay

—

Set the number of

rings before the

machine answers in

Fax or Fax/Tel mode.

F/T Ring Time

20Secs*

30Secs

Set the length of the

pseudo/double-ring

time in Fax/Tel mode.

40Secs

70Secs

Fax Preview

Easy Receive

—

View faxes you

receive on the

Touchscreen.

Off*

On*

Receive fax

messages

Off

automatically when

you answer a call and

hear fax tones.

Remote Codes

—

Remote Codes Answer calls at an

extension telephone

and use codes to turn

(Options)

On*

the machine on or off.

You can personalize

the codes.

Off

Fax Receive

Code(l51)

Tel Answer

(#51)

Auto Reduction

—

On*

Reduces the size of

incoming faxes.

See

Off

See Advanced User's Guide.

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Settings and features tables

Level 1

Level 2

Level 3

Level 4

Options

Descriptions

See Page

Fax

Setup Receive Memory Receive

—

Off*

Set the machine to

forward fax

messages, to call

your pager or cell

phone, to store

See

(continued)

Fax Forward

Paging

Fax Storage

incoming faxes in the

PC Fax Receive memory (so you can

retrieve them while

you are away from

your machine), or to

send faxes to your

computer.

(Backup Print)

If you chose

Fax Forward or

PC-Fax Receive, you

can turn on the

Backup Print safety

feature.

Print Density

—

Make printouts

darker or lighter.

Fax Rx Stamp

2-sided

—

Print the received

time and date on the

top of the received

faxes.

Off*

Print received faxes

on both sides of the

paper.

(MFC-9330CDW

and

Off*

MFC-9340CDW)

Setup Send Batch TX

—

Combine delayed

faxes going to the

same fax number at

the same time of day

into one

Off*

transmission.

Coverpage

Setting

Print Sample

—

Print a sample of the

fax cover page. You

can fill in information

and fax it with your

document.

Coverpage

Message

Set up your own

comments for the fax

cover page.

See Advanced User's Guide.

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Level 1

Level 2

Level 3

Level 4

Options

Descriptions

See Page

Fax

Setup Send Destination

—

Display*

Set the machine to

display the

destination

See

(continued)

Hidden

information on the

Touchscreen during

fax sending.

Report Setting Transmission

—

Choose the initial

setup for the

Transmission

On+Image

Off*

Verification Report.

Off+Image

Journal Period Journal Period Off

Every 50 Faxes

Set the interval for

automatic printing of

the Fax Journal.

See

Every 6 Hours

If you select other

Every 12 Hours than Offor Every

50 Faxes, you can

set the time for the

Every 24 Hours

Every 2 Days option.

Every 7 Days Ifyou selectEvery7

Days, you can also

set the day of the

week.

Time

Day

—

Every Monday*

Every Tuesday

Every Wednesday

Every Thursday

Every Friday

Every Saturday

Every Sunday

Print Fax

—

Print incoming faxes

that are stored in the

memory.

Remote

Access

—

---l

Setyour own code for

Remote Retrieval.

Dial

Dial Pad

Enter # Twice Set the machine to

Restriction

restrict dialing when

using the dial pad.

Off*

Address

Book

—

Enter # Twice Set the machine to

restrict the dialing

when using the

Off*

Address Book.

Shortcuts

Enter # Twice Set the machine to

restrict the dialing

when using a

Off*

Shortcut.

See Advanced User's Guide.

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Settings and features tables

Level 1

Level 2

Level 3

Level 4

Options

Descriptions

See Page

Fax

Remaining

Jobs

—

Check which

See

scheduled jobs are in

the memory and

cancel selected jobs.

(continued)

Miscellaneous Distinctive Distinctive On

Off*

Turn on the

telephonecompany’s

Distinctive Ring

Ring Pattern 1*

subscriber service,

and then register

your new ring pattern

on the machine.

See Advanced User's Guide.

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Level 1

Level 2

Level 3

Level 4

Options

Descriptions

See Page

Printer

Emulation

—

Auto*

Choose the

emulation mode.

See

HP LaserJet

BR-Script 3

Print Options Internal Font HP LaserJet

—

Print a list of the

machine’s internal

fonts.

BR-Script 3

Configuration

—

Print a list of the

machine’s printer

settings.

Test Print

—

Print a test page.

2-sided

—

Off*

Enable or disable

2-sided printing and

choose long edge or

short edge.

(MFC-9330CDW

and

MFC-9340CDW)

Long Edge

Short Edge

Auto Continue

—

On*

Select this setting if

you want the

machine to clear

paper size errors and

to use the paper in

the tray.

Off

Output Color

Auto*

Choose color or

black & white for

printed documents. If

Color

Black and White you choose Auto,

the machine selects

an appropriate option

for the document

(color or black &

white).

Reset Printer

—

Yes

Restore the printer

settings to the factory

settings.

Calibration Calibrate

Reset

—

Yes

Adjusts the color

density.

See

Yes

Returns the color

calibration to the

factory settings.

Auto Regist.

Frequency

—

Yes

Adjusts the print

position of each color

automatically.

Normal*

Low

Set the interval time

of the auto

registration and

calibration.

Off

See Software User's Guide.

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Settings and features tables

Level 1

Level 2

Level 3

Level 4

Level 5

Options

Descriptions

Wired LAN TCP/IP

Boot Method

—

Auto*

Static

RARP

Choose the BOOT

method that best

suits your needs.

Network

(MFC-9330CDW

and

MFC-9340CDW)

BOOTP

DHCP

(IP Boot

Tries)

Specifies the

number of attempts

the machine will try

to obtain an IP

[0-32767]

address when the

Boot Methodis

set to any setting

except Static.

IP Address

Subnet Mask

Gateway

—

[000-255].

[000-255]

Enter the IP

address.

[000-255].

[000-255]

Enter the Subnet

mask.

[000-255].

[000-255]

Enter the Gateway

address.

Node Name

BRNXXXXXXXXXXXX Enter the Node

name.

(Up to 32

characters)

WINS

Configuration

—

Auto*

Chooses the WINS

configuration mode.

Static

Primary

WINS Server

Specifies the IP

address of the

primary or

secondary WINS

server.

[000-255].

[000-255]

Secondary

[000-255].

[000-255]

See Network User's Guide.

Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.

Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.

The factory settings are shown in Bold with an asterisk.

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Level 1

Level 2

Level 3

Level 4

Level 5

Options

Descriptions

Wired LAN TCP/IP

DNS Server

—

Primary

Specifies the IP

address of the

primary or

secondary DNS

server.

Network

(continued)

(MFC-9330CDW

and

(continued)

[000-255].

[000-255]

MFC-9340CDW)

(continued)

Secondary

[000-255].

[000-255]

APIPA

IPv6

—

On*

Automatically

allocates the IP

address from the

link-local address

range.

Off

Enable or Disable

the IPv6 protocol. If

you want to use the

IPv6 protocol, visit

http://solutions.

brother.com/

Off*

for more

information.

Ethernet

—

Auto*

Choose the

Ethernet link mode.

100B-FD

100B-HD

10B-FD

10B-HD

Wired Status

Active 100B-FD You can see the

current wired

Active 100B-HD

status.

Active 10B-FD

Active 10B-HD

Inactive

Wired OFF

MAC Address

—

Shows the MAC

address of the

machine.

Set to Default

Yes

Restore the wired

network setting to

the factory setting.

See Network User's Guide.

Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.

Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.

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Settings and features tables

Level 1

Level 2

Level 3

Level 4

Level 5

Options

Descriptions

Wired LAN

Wired Enable

—

On*

Enable or Disable

the Wired LAN

manually.

Network

(continued)

(MFC-9330CDW

and

Off

MFC-9340CDW)

(continued)

WLAN

TCP/IP

Boot Method

—

Auto*

Static

RARP

Choose the BOOT

method that best

suits your needs.

BOOTP

DHCP

(IP Boot

Tries)

—

Specifies the

number of attempts

the machine will try

to obtain an IP

[00000-32767]

address when the

Boot Methodis

set to any setting

except Static.

IP Address

Subnet Mask

Gateway

—

[000-255].

[000-255]

Enter the IP

address.

[000-255].

[000-255]

Enter the Subnet

mask.

[000-255].

[000-255]

Enter the Gateway

address.

Node Name

BRWXXXXXXXXXXXX Enter the Node

name.

(Up to 32

characters)

WINS

Configuration

Auto*

Chooses the WINS

configuration mode.

Static

See Network User's Guide.

Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.

Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.

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Level 1

Level 2

Level 3

Level 4

Level 5

Options

Descriptions

WLAN

TCP/IP

WINS Server

—

Primary

Specifies the IP

address of the

primary or

secondary WINS

server.

Network

(continued)

[000-255].

[000-255]

Secondary

[000-255].

[000-255]

DNS Server

—

Primary

Specifies the IP

address of the

primary or

secondary DNS

server.

[000-255].

[000-255]

Secondary

[000-255].

[000-255]

APIPA

IPv6

—

On*

Automatically

allocates the IP

address from the

link-local address

range.

Off

Enable or Disable

the IPv6 protocol. If

you want to use the

IPv6 protocol, visit

http://solutions.

brother.com/

Off*

for more

information.

Setup Wizard

WPS/AOSS

—

You can configure

your internal print

server.

You can easily

configure your

wireless network

settings using the

one-button push

method.

See Network User's Guide.

Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.

Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.

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Settings and features tables

Level 1

Level 2

Level 3

Level 4

Level 5

Options

Descriptions

WLAN

WPS w/PIN Code

—

You can easily

configure your

wireless network

settings using WPS

with a PIN code.

Network

(continued)

WLAN Status Status

—

Active(11b)

Active(11g)

Active(11n)

Wired LAN Active

WLAN Off

You can see the

current wireless

network status.

AOSS Active

Connection Failed

Strong

Signal

SSID

—

You can see the

current wireless

network signal

strength.

Medium

Weak

None

—

You can see the

current SSID.

Comm. Mode

Ad-hoc

You can see the

current

Communication

Mode.

Infrastructure

None

MAC Address

—

Shows the MAC

address of the

machine.

Set to Default

—

Yes

Restore the

wireless network

settings to factory

setting.

WLAN Enable

—

Enable or disable

the wireless LAN

manually.

Off*

Wi-Fi Direct Push Button

—

You can easily

configure your

Wi-Fi Direct™

network settings

using the

one-button push

method.

See Network User's Guide.

Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.

Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.

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Level 1

Level 2

Level 3

Level 4

Level 5

Options

Descriptions

Wi-Fi Direct PIN Code

—

You can easily

configure your

Wi-Fi Direct™

network settings

using WPS with a

PIN code.

Network

(continued)

Manual

—

You can manually

configure your

Wi-Fi Direct™

network settings.

Group Owner

—

Sets your machine

as the Group

Owner.

Off*

Device

Information

Device Name

SSID

—

You can see the

device name of

your machine.

Shows the SSID of

the Group Owner.

When the machine

is not connected,

Touchscreen

shows Not

Connected.

IP Address

Status

—

You can see the

current IP Address

of your machine.

Status

G/O Active(**) You can see the

Information

current Wi-Fi

Direct™ network

Client Active

Not Connected status.

Off

Wired LAN Active

**= the number

of devices

Signal

—

Strong

Medium

Weak

You can see the

current Wi-Fi

Direct™ network

signal strength.

None

Whenyourmachine

acts as the Group

Owner, the

Touchscreen

always shows

Strong.

See Network User's Guide.

Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.

Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.

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Settings and features tables

Level 1

Level 2

Level 3

Level 4

Level 5

Options

Descriptions

Wi-Fi Direct I/F Enable

—

Enable or Disable

the Wi-Fi Direct™

connection.

Network

(continued)

Off*

(continued)

E-mail/IFAX Mail Address

—

Enter the mail

address (up to 60

characters).

(Available

after IFAX is

Setup Server SMTP

SMTP Server Name

(Up to 64

Enter the SMTP

server address.

downloaded)

characters)

IP Address

[000-255].

[000-255]

SMTP Port 25*

[1-65535]

Enter the SMTP

port number.

Auth. for SMTP None*

Select the Security

method for E-mail

notification.

SMTP-AUTH

POP bef. SMTP

SMTP SSL/TLS None*

Send or receive an

E-mail via an E-mail

server that requires

secure SSL/TLS

communication.

SSL

TLS

Verify

SMTPCert.

Verify the SMTP

Server Certificate

automatically.

Off*

POP3

POP3 Server Name

(Up to 64

Enter the POP3

server address.

characters)

IP Address

[000-255].

[000-255]

POP3 Port 110*

Enter the POP3

port number.

[1-65535]

—

Mailbox Name

Enter the mail box

name (up 60

characters).

See Network User's Guide.

Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.

Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.

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Level 1

Level 2

Level 3

Level 4

Level 5

Options

Descriptions

E-mail/IFAX Setup Server POP3

Mailbox Password

—

Enter the password

to log in to the

POP3 server (up 32

characters).

Network

(continued)

(Available

(continued)

after IFAX is

downloaded)

POP3 SSL/TLS None*

You can send or

receive an E-mail

via an E-mail server

that requires secure

SSL/TLS

(continued)

SSL

TLS

communication.

Verify

POP3Cert.

Verify the POP3

Server Certificate

automatically.

Off*

APOP

Enable or disable

APOP.

Off*

Setup Mail RX Auto Polling Auto Polling On*

Automatically

checks the POP3

server for new

messages.

Off

Poll

Frequency

1Min

Set the interval for

checking for new

messages on the

POP3 server.

3Mins

5Mins

(When Auto

Polling

is set to On.) 10Mins*

30Mins

60Mins

Header

—

All

Select the contents

of the mail header

to be printed.

Subject+From+To

None*

On*

Delete Error Mail

—

Delete error mails

automatically.

Off

Notification

Receive notification

messages.

MDN

Off*

—

Setup Mail TX Sender Subject

—

Displays thesubject

that is attached to

the Internet Fax

data.

Size Limit

Limits the size of

E-mail documents.

Off*

See Network User's Guide.

Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.

Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.

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Settings and features tables

Level 1

Level 2

Level 3

Level 4

Level 5

Options

Descriptions

E-mail/IFAX Setup Mail TX Notification

—

Sends notification

messages.

Network

(continued)

(Available

(continued)

Off*

after IFAX is

downloaded)

Setup Relay Relay Broadcast

—

Relays a document

to another fax

machine.

Off*

(continued)

Relay Domain

Relay Report

—

Registers the

Domain name.

Prints the Relay

Broadcast Report.

Off*

Manual

POP3

Receive

—

Manually checks

the POP3 server for

new messages.

WebConnect

Settings

Proxy Settings Proxy

Connection

You can change the

Web connection

settings.

Off*

—

Address

Port

—

8080*

—

User Name

Password

—

Fax to Server Fax to Server

You can store a

prefix/suffix

(Available

after IFAX is

downloaded)

Off*

—

address in the

machine and can

send a document

from a fax server

system.

Prefix

—

Suffix

—

Network Reset

—

Yes

Restore all network

settings to the

factory settings.

See Network User's Guide.

Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.

Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.

The factory settings are shown in Bold with an asterisk.

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Level 1

Level 2

Level 3

Level 4

—

Options

Descriptions

See Page

Print Reports Transmission View on LCD

Print Report

—

View the

Transmission

Verification Report

for your last 200

outgoing faxes and

print the last report.

See

—

Address Book

Fax Journal

—

Lists names and

numbers stored in

the Address Book.

Lists information

about your last 200

incoming and

outgoing faxes.

(TX means Transmit.

RX means Receive.)

User Settings

—

Lists your settings.

Network

Configuration

Lists your Network

settings.

Drum Dot Print

—

Prints the Drum Dot

Check Sheet.

WLAN Report

Prints the result of

wireless LAN

connectivity

See

diagnosis.

See Advanced User's Guide.

See Quick Setup Guide.

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Settings and features tables

Level 1

Level 2

Options

Descriptions

See Page

Machine Info. Serial No.

—

Check the serial

number of your

machine.

143

Firmware

Version

Main Version

Sub1 Version

Sub2 Version

—

Check the firmware

version of your

machine.

143

—

Page Counter Total

Color

Check the number of

total color or black &

white pages the

See

Black and White

machine has printed

during its life.

Fax/List

Copy

—

Color

Black and White

Color

Black and White

Color

Black and White

Parts Life Drum

—

Check the

Black(BK)

percentage of a

machine part’s life

that remains

available.

Drum

Cyan(C)

—

Drum

Magenta(M)

Drum

Yellow(Y)

Belt Unit

Fuser

—

PF kit

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

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Level 1

Level 2

Level 3

Level 4

Options

Descriptions

See Page

Initial Setup Date & Time Date

Time

—

Put the date and time

on the Touchscreen

and in the headings

of faxes you send.

See

—

Clock Type

—

12h Clock*

Chooses the time

format from 12-hour

or 24-hour.

24h Clock

Auto Daylight

—

Changes for Daylight

Saving Time

automatically.

See

Off*

Time Zone

—

UTCXXX:XX

Sets the time zone for

your country.

Station ID

—

Fax

Set up your name

and fax number to

appear on each page

you fax.

Tel

Name

Tone*

Pulse

Tone/Pulse

—

Chooses the dialing

mode.

(in Canada)

Dial Tone

—

Detection

You can shorten the

dial tone detect

pause.

132

No Detection*

Dial Prefix

Sets a prefix number

that will always be

added before the fax

number every time

you dial.

See

Off*

Compatibility

—

High*

Adjusts the

132

equalization for

transmission

Normal

Basic(for VoIP) difficulties.

VoIP service

providers offer fax

support using various

standards. If you

regularly experience

fax transmission

errors, choose

Basic(for VoIP).

Reset

Network

—

Yes

Restores all network

settings to the factory

settings.

144

See Advanced User's Guide.

See Quick Setup Guide.

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Settings and features tables

Level 1

Initial Setup Reset

(continued) (continued)

Level 2

Level 3

Level 4

Options

Descriptions

See Page

Address Book & Fax

—

Yes

Restores all stored

phone numbers and

fax settings.

144

All Settings

—

Yes

Restores all the

machine settings to

the factory settings.

Local Language

—

(in USA)

Change the

Touchscreen

language for your

country.

See

English*

Español

(in Canada)

English*

Français

See Advanced User's Guide.

See Quick Setup Guide.

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Features Tables

Fax (When Fax Preview is Off)

Fax

Level 1

Level 2

Level 3

Options

Descriptions

See Page

Redial (Pause)

—

Redial the last

—

number called. When

you are entering a fax

or telephone number

on the Touchpanel,

Redial changes to

Pause on the

Touchscreen. Press

Pause when you

need a delay while

dialing numbers,such

as access codes and

credit card numbers.

You can also store a

pause when you set

up addresses.

Hook

—

Press before dialing

when you want to

listen to make sure a

fax machine has

answered, and then

press Fax Start.

—

Address Book

—

Search within the

Address Book.

(Search)

Edit

Add New Address Store Address Book

numbers, so you can

dial by pressing

Address Book on the

Touchscreen (and

Fax Start).

Setup Groups

Set up Group

numbers for

Broadcasting.

See

Change

Delete

—

Change Address

Book numbers.

and

see

Delete Address Book

numbers.

—

Apply

Start sending a fax

using the address

book.

—

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

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Settings and features tables

Level 1

Level 2

Level 3

Options

Descriptions

See Page

Call History

Outgoing Call

Edit

Add to Address

Book

Choose a number

from the Outgoing

Call history and then

send a fax to it, add it

to Address Book, or

delete it.

See

Delete

Apply

—

Fax Start

Options

—

Send a fax.

—

Fax Resolution

Standard*

Set the resolution for

outgoing faxes.

See

Fine

S.Fine

Photo

2-sided Fax

—

Off*

Set the 2-sided

scanning format.

(MFC-9340CDW)

2-sided Scan:

Long Edge

2-sided Scan:

Short Edge

Contrast

—

Auto*

Change the lightness

or darkness of faxes

you send.

Light

Dark

Broadcasting

Add Number

Send the same fax

message to more

than one fax number.

Add from

Address book

Search in

Address book

Delayed Fax

Set the time of day

that delayed faxes will

be sent.

Off*

Set Time

—

Real Time TX

Polled TX

—

Send a fax without

using the memory.

Off*

—

Set up your machine

with a document to be

retrieved by another

fax machine.

Off*

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

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Level 1

Level 2

Coverpage Setup Coverpage Setup On

Off*

Level 3

Options

Descriptions

See Page

Options

Automatically send a

cover page you

programmed.

See

(continued)

Coverpage Message 1.Comment Off

2.Please Call

3.Urgent

4.Confidential

Total Pages

—

Polling RX

—

Set up your machine

to poll another fax

machine.

Off*

Overseas Mode

—

If you are having

difficulty sending

faxes overseas, set

this to On.

Off*

Glass Scan Size

Letter*

To fax an A4 size

document, you must

change the Glass

Scan Size setting.

Set New Default

Factory Reset

—

Yes

Save your fax settings

as the default

settings.

See

Yes

Restore all the fax

settings you changed

back to the factory

settings.

Save as Shortcut

—

settings as a shortcut.

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

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Settings and features tables

Fax (When Fax Preview is On)

Fax

Level 1

Level 2

Level 3

Options

Descriptions

See Page

Sending Fax(es) See Fax (When Fax Preview is Off) on page 168.

Received Faxes Print/Delete

Print All:New Fax(es)

Print All(Old Faxes)

Delete All:New Fax(es)

Delete All(Old Faxes)

—

Print the new

received faxes.

Print the old received

faxes.

Delete the new

received faxes.

Delete the old

received faxes.

Address Book

Call History

See Fax (When Fax Preview is Off) on page 168.

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

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Copy

Level 1

Level 2

Level 3

Options 1

Options 2

Descriptions

See Page

Black Start

—

Make a black & white

or gray scale copy.

—

Color Start

Receipt

—

Make a color copy.

Choose the desired

settings from the

preset items.

Normal

2in1(ID)

2in1

2-sided(12)

(MFC-9330CDW

and

MFC-9340CDW)

2-sided(22)

(MFC-9340CDW)

Paper Save

Options

Quality

—

Auto*

—

Choose the Copy

resolution for your

type of document.

See

Text

Photo

Receipt

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

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Settings and features tables

Level 1

Level 2

Level 3

Options 1

100%*

Options 2

—

Descriptions

See Page

Options

Enlarge/Reduce

—

See

Enlarge

200%

Choose an

(continued)

enlargement ratio for

the next copy.

141% A5A4

104% EXELTR

97% LTRA4

Reduce

Choose a reduction

ratio for the next

copy.

94% A4LTR

91% Full Page

85% LTREXE

83% LGLA4

78% LGLLTR

70% A4A5

50%

Custom(25-400%)

—

Enter an

enlargement or

reduction ratio.

Density

—

Adjust the Density for

copies.

-2

-1

Contrast

—

Adjust the contrast

for copies.

-2

-1

Stack/Sort

Page Layout

—

Stack*

—

Choose to stack or

sort multiple copies.

Sort

Off(1in1)*

Make N in 1 and

2 in 1 ID copies.

2in1(P)

2in1(L)

2in1(ID)

4in1(P)

4in1(L)

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

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Level 1

Level 2

Level 3

Options 1

Options 2

Descriptions

See Page

Options

Color Adjust Red

—

Adjust the red color

for copies.

See

-2

-1

(continued)

Green

—

Adjust the green

color for copies.

-2

-1

Blue

—

Adjust the blue color

for copies.

-2

-1

2-sided Copy

—

Off*

—

Enable or disable

2-sided copying and

choose long edge or

short edge.

(MFC-9330CDW)

1-sided2-sided

Long Edge Flip

1-sided2-sided

Short Edge Flip

2-sided Copy

Off*

(MFC-9340CDW)

2-sided2-sided

1-sided2-sided

Long Edge Flip

2-sided1-sided

Long Edge Flip

1-sided2-sided

Short Edge Flip

2-sided1-sided

Short Edge Flip

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

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Settings and features tables

Level 1

Level 2

Level 3

Options 1

Options 2

Descriptions

See Page

Options

—

2-sided Copy LongEdge

Choose a page

See

Page Layout

LongEdge*

layout option when

you make 2-sided

N in 1 copies from a

2-sided document.

(continued)

(MFC-9340CDW)

LongEdge

ShortEdge

ShortEdge

LongEdge

ShortEdge

ShortEdge

Advanced

Settings

—

Off*

—

Change the amount

of background color

that is removed.

Remove

Background

Color

Low

Medium*

High

—

Save as

Shortcut

—

Add the current

settings as a

shortcut.

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

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Scan

Level 1

Level 2

Level 3

Level 4

Options

Descriptions

See Page

to OCR

(PC Select)

Options

See Options (to OCR) on page 178.

See

Save as

Shortcut

—

Add the current

settings as a

shortcut.

Start

—

Start scanning.

to File

to Image

to USB

(PC Select)

Options

on page 179.

Save as

Shortcut

—

Add the current

settings as a

shortcut.

Start

—

Start scanning.

Options

See Options (to File, to Image and to E-mail)

on page 179.

Save as

Shortcut

—

Add the current

settings as a

shortcut.

Start

—

Start scanning.

See Options (to USB) on page 180.

Save as

Shortcut

—

Add the current

settings as a

shortcut.

(MFC-9330CDW

and

MFC-9340CDW)

Start

—

Start scanning.

to E-mail

(PC Select)

Options

See Options (to File, to Image and to E-mail)

on page 179.

Save as

Shortcut

—

Add the current

settings as a

shortcut.

Start

—

Start scanning.

to E-mail Server Address Book

—

Choose the address

of the recipient from

the address book.

(Download

only)

Manual

—

Manually enter the

address of the

recipient.

Options

See Options (to E-mail Server) on page 182.

Save as

Shortcut

—

Add the current

settings as a

shortcut.

Start

—

Start scanning.

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

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Settings and features tables

Level 1

Level 2

Level 3

Level 4

Options

Descriptions

See Page

to FTP

(Profile name)

Options

See Options (to FTP and to Network) on page 184.

See

Save as

Shortcut

—

Add the current

settings as a

shortcut.

Start

—

Start scanning.

to Network

(Profile name)

Options

See Options (to FTP and to Network) on page 184.

Save as

Shortcut

—

Add the current

settings as a

shortcut.

Start

—

Start scanning.

WS Scan

Scan

Scan data using Web

Service protocol.

Scan for E-mail

Scan for Fax

Scan for Print

—

(Appears

when you

install a Web

Services

Scanner,

which is

—

displayed in

your

computer’s

Network

explorer.)

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

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Options (to OCR)

Level 1

Level 2

Options

Descriptions

See Page

Options

2-sided Scan

(MFC-9340CDW)

Off*

Choose the 2-sided scan

mode.

See

2-sided Scan: Long Edge

2-sided Scan: Short Edge

Set with Touch Panel

Scan Type

Off(Set with Computer)* To change settings using

the Touchscreen,choose

On.

Color

Gray

Choose the scan type for

your document.

Black and White*

Resolution

100 dpi

Choose the scan

resolution for your

document.

200 dpi*

300 dpi

600 dpi

Text*

File Type

Scan Size

Choose the file format for

your document

HTML

RTF

Choose the scan size for

your document.

Letter*

Legal

See Software User's Guide.

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Settings and features tables

Options (to File, to Image and to E-mail)

Level 1

Level 2

Options

Descriptions

See Page

Options

2-sided Scan

(MFC-9340CDW)

Off*

Choose the 2-sided scan

mode.

See

2-sided Scan: Long Edge

2-sided Scan: Short Edge

Set with Touch Panel

Scan Type

Off(Set with Computer)* To change settings using

the Touchscreen, choose

On.

Color*

Choose the scan type for

your document.

Gray

Black and White

100 dpi

Resolution

File Type

Choose the scan

resolution for your

document.

200 dpi*

300 dpi

600 dpi

(When you select Coloror

Grayin Scan Type)

Choose the file format for

your document.

PDF*

JPEG

(When you select Black and

Whitein Scan Type)

PDF*

TIFF

Scan Size

Choose the scan size for

your document.

Letter*

Legal

Remove Background Color Off*

Change the amount of

background color that is

removed.

Low

Medium

High

This function is not

available for Black and

White scanning.

See Software User's Guide.

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Options (to USB)

Level 1

Level 2

Options

Descriptions

See Page

Options

2-sided Scan

(MFC-9340CDW)

Off*

Choose the 2-sided scan

mode.

See

2-sided Scan: Long Edge

2-sided Scan: Short Edge

Scan Type

Color*

Choose the scan type for

your document.

Gray

Black and White

Resolution

(When you select Colorin

Scan Type)

Choose the scan

resolution for your

document.

100 dpi

200 dpi*

300 dpi

600 dpi

Auto

(When you select Grayin

Scan Type)

100 dpi

200 dpi*

300 dpi

Auto

(When you select Black and

Whitein Scan Type)

200 dpi*

300 dpi

200x100

See Software User's Guide.

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Settings and features tables

Level 1

Level 2

Options

Descriptions

See Page

Options

File Type

(When you select Coloror

Grayin Scan Type)

Choose the file format for

your document.

See

(continued)

PDF*

JPEG

PDF/A

Secure PDF

Signed PDF

XPS

(When you select Black and

Whitein Scan Type)

PDF*

PDF/A

Secure PDF

Signed PDF

TIFF

Glass Scan Size

To scan an A4 sized

document, you must

change the Glass Scan

Size setting.

Letter*

File Name

File Size

—

Enter a file name for the

scanned data.

Small

Choose the file size for

color or gray scale

scanning.

Medium*

Large

Remove Background Color Off*

Change the amount of

background color that is

removed.

Low

Medium

High

Yes

Set New Default

Factory Reset

Save your scan settings

as the default settings.

Yes

Restore all the scan

settings you changed

back to the factory

settings.

See Software User's Guide.

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Options (to E-mail Server)

Level 1

Level 2

Options

Descriptions

See Page

Options

2-sided Scan

(MFC-9340CDW)

Off*

Choose the 2-sided scan

mode.

See

2-sided Scan: Long Edge

2-sided Scan: Short Edge

Scan Type

Color*

Choose the scan type for

your document.

Gray

Black and White

Resolution

(When you select Colorin

Scan Type)

Choose the scan

resolution for your

document.

100 dpi

200 dpi*

300 dpi

600 dpi

Auto

(When you select Grayin

Scan Type)

100 dpi

200 dpi*

300 dpi

Auto

(When you select Black and

Whitein Scan Type)

200 dpi*

300 dpi

200x100

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

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Settings and features tables

Level 1

Level 2

Options

Descriptions

See Page

Options

File Type

(When you select Coloror

Grayin Scan Type)

Choose the file format for

your document.

See

(continued)

PDF*

JPEG

PDF/A

Secure PDF

Signed PDF

XPS

(When you select Black and

Whitein Scan Type)

PDF*

PDF/A

Secure PDF

Signed PDF

TIFF

Glass Scan Size

File Size

To scan an A4 sized

document, you must

change the Glass Scan

Size setting.

Letter*

Small

Choose the file size for

color or gray scale

scanning.

Medium*

Large

Yes

Set New Default

Factory Reset

Save your scan settings

as the default settings.

Yes

Restore all the scan

settings you changed

back to the factory

settings.

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

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Options (to FTP and to Network)

Level 1

Level 2

Options

Descriptions

See Page

Options

2-sided Scan

(MFC-9340CDW)

Off*

Choose the 2-sided scan

mode.

See

2-sided Scan: Long Edge

2-sided Scan: Short Edge

Scan Type

Color*

Choose the scan type for

your document.

Gray

Black and White

Resolution

(When you select Colorin

Scan Type)

Choose the scan

resolution and file format

for your document.

100 dpi

200 dpi*

300 dpi

600 dpi

Auto

(When you select Grayin

Scan Type)

100 dpi

200 dpi*

300 dpi

Auto

(When you select Black and

Whitein Scan Type)

200 dpi*

300 dpi

200x100

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

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Settings and features tables

Level 1

Level 2

Options

Descriptions

See Page

Options

File Type

(When you select Coloror

Grayin Scan Type)

Choose the scan

resolution and file format

for your document.

See

(continued)

PDF*

JPEG

PDF/A

Secure PDF

Signed PDF

XPS

(When you select Black and

Whitein Scan Type)

PDF*

PDF/A

Secure PDF

Signed PDF

TIFF

Glass Scan Size

File Name

To scan an A4 sized

document, you must

change the Glass Scan

Size setting.

Letter*

BRNXXXXXXXXXX*

Estimate

Choose preset file

names. If you choose

<Manual>, you can

name the file as you like.

Report

Order sheet

Contract sheet

Check

Receipt

Small

File Size

Choose the file size for

color or gray scale

scanning.

Medium*

Large

Remove Background Color Off*

Change the amount of

background color that is

removed.

Low

Medium

High

User Name

—

Enter the user name.

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

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Direct Print (MFC-9330CDW and MFC-9340CDW)

Level 1

Level 2

Level 3

Level 4

Paper Type Thin

Plain Paper*

Options

Descriptions

Page

Direct Print (Select File)

Print Settings

Set the print media

type when printing

directly from the USB

flash memory drive.

(No. of Prints

(001-999))

Thick

Thicker

Recycled Paper

Glossy

Paper Size A4

Set the paper size

when printing directly

from the USB flash

memory drive.

Letter*

Legal

EXE

A5 L

Folio

Multiple Page 1in1*

Set the page layout

when printing

multiple pages

2in1

4in1

directly from the USB

Flash memory drive.

9in1

16in1

25in1

1 in 2x2 pages

1 in 3x3 pages

1 in 4x4 pages

1 in 5x5 pages

Orientation Portrait*

Set the page

orientation when

printing directly from

the USB Flash

memory drive.

Landscape

2-sided

Off*

Choose the 2-sided

print format when

printing directly from

the USB Flash

Long Edge

Short Edge

memory drive.

The factory settings are shown in Bold with an asterisk.

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Settings and features tables

Level 1

Level 2

Level 3

Level 4

Options

Descriptions

Page

Direct Print (Select File)

Print Settings

Collate

On*

Enable or disable

page collation when

printing directly from

the USB Flash

(continued)

(No. of Prints

(001-999))

Off

(continued)

memory drive.

Print Quality Normal*

Set the print quality

option when printing

directly from the USB

Flash memory drive.

Fine

PDF Option Document*

Set the USB direct

print setting whether

to print comments

Document&Markup

Document&Stamps (Markup) or stamps

in the PDF file along

with the text.

Index Print

—

Print a thumbnail

page.

Default

Settings

Paper Type

Thin

Set the default media

type when printing

directly from the USB

flash memory drive.

Plain Paper*

Thick

Thicker

Recycled Paper

Glossy

Paper Size

—

Set the default paper

size when printing

directly from the USB

flash memory drive.

Letter*

Legal

EXE

A5 L

Folio

Multiple Page

—

1in1*

Set the default page

style when printing

multiple pages

2in1

4in1

directly from the USB

Flash memory drive.

9in1

16in1

25in1

1 in 2x2 pages

1 in 3x3 pages

1 in 4x4 pages

1 in 5x5 pages

The factory settings are shown in Bold with an asterisk.

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Level 1

Level 2

Level 3

Level 4

Options

Descriptions

Page

Default

Settings

Orientation

—

Portrait*

Set the default page

orientation when

printing directly from

the USB Flash

Landscape

(continued)

memory drive.

Collate

—

On*

Enable or disable the

default page collation

when printing directly

from the USB Flash

memory drive.

Off

Print Quality

PDF Option

Normal*

Set the default print

quality option when

printing directly from

the USB Flash

Fine

memory drive.

Document*

Set the default USB

direct print setting to

print comments

Document&Markup

Document&Stamps (Markup) or stamps

in the PDF file along

with the text.

Index Print

—

Simple*

Set the default index

print option to simple

format or details.

Details

The factory settings are shown in Bold with an asterisk.

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Settings and features tables

Toner

Level 1

Level 2

Level 3

Options

Descriptions

See Page

Toner Life

—

View the approximate

remaining toner life

for each color.

See

Test Print

—

Print the Test Print

page.

Calibration

Calibrate

Yes

Adjust the color

density or returns the

color calibration to the

factory settings.

Reset

Yes

Auto Regist.

—

Yes

Adjust the print

position of each color

automatically.

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

Wi-Fi Setup

NOTE

After Wi-Fi is set up, you cannot change the settings from your Home screen. Change the

settings for Wi-Fi in the Settings screen.

Level 1

Level 2

Level 3

Options

Descriptions

See Page

Setup Wizard

—

Configure your

internal print server.

See

Setup with PC

WPS/AOSS

—

Configure the Wi-Fi

settings using a

computer.

Easily configure your

wireless network

settings using the

one-button push

method.

WPS w/PIN Code

—

Easily configure your

wireless network

settings using WPS

with a PIN code.

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

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Web (More screen)

Level 1

Level 2

Level 3

Options

Descriptions

Page

Web

PICASA WEB

ALBUMS™

—

Connect the Brother

machine to an

See

Internet service.

GOOGLE

DRIVE™

—

FLICKR^®

—

FACEBOOK

EVERNOTE

DROPBOX

—

Visit the Brother Solutions Center to download the Web Connect Guide at

See Computer requirements on page 206.

The factory settings are shown in Bold with an asterisk.

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Settings and features tables

Shortcut

Level 1

Level 2

Level 3

Level 4

—

Options

Descriptions

Page

Add Shortcut Copy

Receipt

Normal

See Options

on page 172.

Choose the desired

settings from the

preset items.

—

2in1(ID)

2in1

—

2-sided(12)

—

(MFC-9330CDW

and

MFC-9340CDW)

2-sided(22)

(MFC-9340CDW)

Paper Save

—

Fax

(Options)

Fax Resolution

Standard

Fine

Set the resolution for

outgoing faxes.

S.Fine

Photo

Off

2-sided Fax

—

Choose the 2-sided

fax scan mode.

(MFC-9340CDW)

2-sided Scan:

Long Edge

-sided Scan:

Short Edge

Contrast

—

Auto

Change the

lightness or

darkness of faxes

you send.

Light

Dark

Broadcasting

Add Number

(Options)

Send the same fax

message to more

than one fax

Add Number

Add from Address book

number.

Search in Address book

Real Time TX

—

Send a fax without

using the memory.

Off

The factory settings are shown in Bold with an asterisk.

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Level 1

Add Shortcut Fax

(continued) (Options)

Level 2

Level 3

Level 4

Options

Descriptions

Page

Coverpage Setup Coverpage Setup On

Automaticallysend a

cover page you

programmed.

Off

Coverpage

Message

1.Comment Off

2.Please Call

3.Urgent

(continued)

4.Confidential

—

Total Pages

Overseas Mode

Glass Scan Size

—

Off

If you are having

difficulty sending

faxes overseas, set

this to On.

—

Letter

Adjust the scan area

of the scanner glass

to the size of the

document.

Scan

to File

to OCR

—

PC Select

Scan a black & white

or a color document

into your computer.

Convert your text

document to an

editable text file.

to Image

to USB

Scan a color picture

into your graphics

application.

2-sided Scan

(MFC-9340CDW)

Scan documents

into a USB Flash

memory drive.

Scan type

Resolution

File Type

Glass Scan Size

File Name

File Size

Remove

Background

Color

to E-mail

—

PC Select

Scan a black & white

or a color document

into your E-mail

application.

The factory settings are shown in Bold with an asterisk.

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Settings and features tables

Level 1

Add Shortcut Scan

(continued) (continued)

Level 2

Level 3

Level 4

Options

Descriptions

Page

to E-mail Server

—

Address

Scan a black & white

or a color document

into your E-mail

Server.

2-sided Scan

(MFC-9340CDW)

Scan Type

Resolution

File Type

Glass Scan Size

File Size

to Network

to FTP

—

Profile Name

Send scanned data

to a CIFS server on

your local network or

on the Internet.

—

Profile Name

Send scanned data

via FTP.

Web

PICASA WEB

ALBUMS™

—

Visit the Brother

Solutions Center to

download the Web

Connect Guide at

http://solutions.

brother.com/.

GOOGLE

DRIVE™

FLICKR^®

FACEBOOK

EVERNOTE

DROPBOX

—

The factory settings are shown in Bold with an asterisk.

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Entering text

When you must enter text into the machine the keyboard will appear on the Touchscreen.

Press

to cycle among letters, numbers and special characters.

to cycle between upper and lower case letters.

Inserting spaces

To enter a space, press Spaceor c.

Making corrections

If you entered an incorrect character and want to change it, use the arrow buttons to move the

cursor under the incorrect character. Press

, and then enter the correct character. You can

also insert letters by moving the cursor and entering a character.

If the screen does not show d, press

repeatedly until you have erased the incorrect character.

Enter the correct characters.

NOTE

• The characters available may differ depending on your country.

• The keyboard layout may differ depending on the function you are setting.

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Specifications

General

NOTE

This chapter provides a summary of the machines’ specifications. For additional specifications

visit us at http://www.brother.com/.

Model

MFC-9130CW

MFC-9330CDW

MFC-9340CDW

Printer Type

LED

Print Method

Electrophotographic LED Printer

192 MB

Memory Capacity

LCD (liquid crystal display)

256 MB

3.7 in. (93.4 mm) TFT Color Touchscreen LCD and

Touchpanel

Power Source

110 - 120 V AC 50/60 Hz

Approx. 1188 W

Peak

Power Consumption

(Average)

Printing

Approx. 365 W at

Approx. 380 W at 77 °F (25 °C)

77 °F (25 °C)

Copying

Ready

Approx. 380 W at 77 °F (25 °C)

Approx. 70 W at 77 °F (25 °C)

Approx. 7.5 W

Sleep

Deep Sleep

Approx. 1.8 W

3 4

Approx. 0.03 W

Power Off

Dimensions

16.1 in.

(410 mm)

19.0 in.

16.1 in.

(483 mm)

(410 mm)

Weights (with consumables)

49.6 lb (22.5 kg)

51.1 lb (23.2 kg)

51.8 lb (23.5 kg)

Measured diagonally

USB connections to computer

Measured according to IEC 62301 Edition 2.0

Power consumption varies slightly depending on the usage environment or part wear.

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Model

MFC-9130CW

MFC-9330CDW MFC-9340CDW

Noise Level Sound

Printing

Ready

LPAm = 53.0 dB (A)

LPAm = 33 dB (A)

Pressure

Sound Power Printing

(Color)

LWAd =

6.42 B (A)

LWAd = 6.39 B (A)

LWAd = 6.42 B (A)

LWAd = 4.44 B (A)

Printing

LWAd =

6.41 B (A)

(Black & White)

Ready

LWAd =

4.38 B (A)

Temperature

Humidity

Operating

Storage

50 °F to 90.5 °F (10 to 32.5 °C)

32 °F to 104 °F (0 to 40 °C)

20 to 80% (without condensation)

10 to 90% (without condensation)

Up to 35 pages

Operating

Storage

ADF (automatic document feeder)

For best results we recommend:

Temperature: 68°F to 86°F (20 to 30 °C)

Humidity: 50% to 70%

Paper: 20 lb (80 g/m )

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Specifications

Document Size

Model

MFC-9130CW

MFC-9330CDW

MFC-9340CDW

Document Size

(1-sided)

ADF Width

ADF Length

5.8 to 8.5 in. (147.3 to 215.9 mm)

5.8 to 14.0 in. (147.3 to 355.6 mm)

Scanner Glass Width Max. 8.5 in. (215.9 mm)

Scanner Glass

Length

Max. 11.8 in. (300.0 mm)

Document Size

(2-sided)

ADF Width

—

5.8 to 8.5 in.

(147.3 to

215.9 mm)

ADF Length

—

5.8 to 14.0 in.

(147.3 to

355.6 mm)

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Print media

Model

MFC-9130CW

MFC-9330CDW

MFC-9340CDW

Paper Input Paper Tray

Paper Type

Paper Size

Plain Paper, Thin Paper, Recycled Paper

Letter, A4, B5 (JIS), A5, A5 (Long Edge), A6, Executive,

Legal, Folio

Paper Weight

16 to 28 lb (60 to 105 g/m )

Maximum

Paper

Up to 250 sheets of 20 lb (80 g/m ) Plain Paper

Capacity

Manual Feed Paper Type

Slot

Plain Paper, Thin Paper, Thick Paper, Thicker Paper,

Recycled Paper, Bond Paper, Label, Envelope, Env.Thin,

Env.Thick, Glossy Paper

Paper Size

Width: 3.0 to 8.5 in (76.2 to 215.9 mm)

Length: 4.57 to 14 in (116 to 355.6 mm)

Paper Weight

16 to 43 lb (60 to 163 g/m )

Maximum

Paper

One sheet at a time

Capacity

Paper

Face-Down Output Tray

Up to 100 sheets of 20 lb (80 g/m ) Plain Paper (face-down

Output

delivery to the face-down output paper tray)

Face-Up Output Tray

One sheet (face-up delivery to the face-up output tray)

2-sided

Automatic

2-sided

Paper Type

—

Plain Paper, Thin Paper,

Recycled Paper

Printing

Paper Size

—

Letter, Legal, Folio

Paper Weight

16 to 28 lb (60 to 105 g/m )

For labels, we recommend removing printed pages from the output paper tray immediately after they exit the machine

to avoid the possibility of smudging.

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Specifications

Fax

Model

MFC-9130CW

MFC-9330CDW

MFC-9340CDW

Compatibility

ITU-T Super Group 3

Coding System

Modem Speed

2-sided Print Receiving

Automatic 2-sided Sending

Scanning Width

Printing Width

Gray Scale

MH/MR/MMR/JBIG

33,600 bps (with Automatic Fallback)

—

Yes

Yes (from ADF)

Max. 8.19 in. (208 mm)

8 bit/256 levels

Resolution

Horizontal

Vertical

203 dot/in. (8 dot/mm)

Standard:

98 line/in. (3.85 line/mm)

Fine:

196 line/in. (7.7 line/mm)

Photo:

196 line/in. (7.7 line/mm)

Superfine:

392 line/in. (15.4 line/mm)

200 names

Address Book

Groups

Up to 20

Broadcasting

Automatic Redial

250 (200 Address Book/50 Manual Dial)

Yes, 1 time after 5 minutes

Memory Transmission

Out of Paper Reception

Up to 500 pages

‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications

and printed materials are subject to change without prior notice.

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Copy

Model

MFC-9130CW

MFC-9330CDW

MFC-9340CDW

Copy Width

Max. 8.27 in. (210 mm)

—

Automatic 2-sided Copy

Multiple Copies

Reduce/Enlarge

Resolution

Yes (from ADF)

Stacks or Sorts up to 99 pages

25% to 400% (in increments of 1%)

Up to 600 × 600 dpi

Black & White

Color

Less than 19 seconds at 73.4 °F (23 °C) / 115 V

Less than 22 seconds at 73.4 °F (23 °C) / 115 V

First Copy Out Time

From Ready mode and standard tray

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Specifications

Scanner

Model

MFC-9130CW

MFC-9330CDW

MFC-9340CDW

Color / Black

TWAIN Compliant

Yes / Yes

Yes (Windows XP / Windows Vista / Windows 7 /

Windows

Mac OS X v10.6.8 / 10.7.x / 10.8.x )

WIA Compliant

Yes (Windows XP / Windows Vista / Windows 7 /

Windows 8)

ICA Compliant

Color Depth

Yes (Mac OS X v10.6.8 / 10.7.x / 10.8.x)

48 bit color processing (Input)

24 bit color processing (Output)

16 bit color processing (Input)

8 bit color processing (Output)

Color

Gray Scale

Resolution

Up to 19200 × 19200 dpi (interpolated)

Up to 1200 × 2400 dpi (optical) (from Scanner Glass)

Up to 1200 × 600 dpi (optical) (from ADF)

Scanning Width

Max. 8.27 in. (210 mm)

Automatic 2-sided Scanning

—

Yes (from ADF)

For the latest driver updates for the version of OS X you are using, visit us at http://solutions.brother.com/.

Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows^®XP, Windows Vista^®, Windows^®7 and

Windows^®8 (resolution up to 19200 × 19200 dpi can be selected by using the scanner utility)

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Printer

Model

MFC-9130CW

MFC-9330CDW

MFC-9340CDW

Automatic 2-sided Print

Emulations

—

Yes

PCL6, BR-Script3 (PostScript 3™)

Resolution

600 dpi × 600 dpi, 2400 dpi (600 dpi × 2400 dpi) quality

Print Speed

(2-sided)

Black & White

Color

—

Up to 7 sides/minute

(Up to 3.5 sheets/minute)

(Letter size)

—

Up to 7 sides/minute

(Up to 3.5 sheets/minute)

(Letter size)

Print Speed

Black & White

Color

Up to 19

pages/minute

Up to 23 pages/minute (Letter size)

(Letter size)

Up to 19

pages/minute

Up to 23 pages/minute (Letter size)

(Letter size)

Black & White

Color

Less than 16 seconds at 73.4 °F (23 °C) / 115 V

First Print Time

The print speed may vary depending on the type of document you print.

From Ready mode and standard tray

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Specifications

Interfaces

Model

USB

MFC-9130CW

MFC-9330CDW

MFC-9340CDW

1 2

Hi-Speed USB 2.0

We recommend using a USB 2.0 cable (Type A/B) that is no more than 6 feet

(2.0 meters) long.

—

10BASE-T / 100BASE-TX

Ethernet

Use a straight-through Category 5 (or greater)

twisted-pair cable.

IEEE 802.11b/g/n (Infrastructure mode/Ad-hoc mode)

IEEE 802.11g/n (Wi-Fi Direct™)

Wireless LAN

Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB

1.1 interface.

Third party USB ports are not supported.

For detailed network specifications, see Network on page 204 and Network User's Guide.

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Network

NOTE

For more information about the Network specifications, see Network User's Guide.

Model

LAN

MFC-9130CW

MFC-9330CDW

MFC-9340CDW

You can connect your machine to a network for Network Printing, Network

Scanning, PC-Fax Send, PC-Fax Receive (Windows only) and

Remote Setup .

2 3

Also included is Brother BRAdmin Light

software.

Network Management

Protocols

IPv4

ARP, RARP, BOOTP, DHCP, APIPA(Auto IP), WINS/NetBIOS name

resolution, DNS Resolver, mDNS, LLMNR responder, LPR/LPD, Custom

Raw Port/Port9100, POP3, SMTP Client, IPP/IPPS, FTP Client and

Server, CIFS Client, TELNET Server, SNMPv1/v2c/v3, HTTP/HTTPS

server, TFTP client and server, ICMP, Web Services (Print/Scan), SNTP

Client

IPv6

NDP, RA, DNS resolver, mDNS, LLMNR responder, LPR/LPD, Custom

Raw Port/Port9100, IPP/IPPS, FTP Client and Server, CIFS Client,

TELNET Server, SNMPv1/v2c/v3, HTTP/HTTPS server, TFTP client and

server, SMTP Client, ICMPv6, SNTP Client, Web Service

Security

Protocols

Wired

Wireless

—

APOP, POP before SMTP, SMTP-AUTH,

SSL/TLS (IPPS, HTTPS, SMTP, POP), SNMP

v3, 802.1x (EAP-MD5, EAP-FAST, PEAP, EAP-

TLS, EAP-TTLS), Kerberos

APOP, POP before SMTP, SMTP-AUTH, SSL/TLS (IPPS, HTTPS,

SMTP, POP), SNMP v3, 802.1x (LEAP, EAP-FAST, PEAP, EAP-TLS,

EAP-TTLS), Kerberos

Wireless Network

Security

WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2-PSK (AES)

Wireless

Network

Setup

AOSS™

WPS

Yes

Support

Utility

(For Windows^®users) Brother BRAdmin Light is available on the CD-ROM provided with the machine.

(For Macintosh users) Brother BRAdmin Light is available as a download from http://solutions.brother.com/.

(For Windows^®users) If you require more advanced machine management, use the latest Brother BRAdmin

Professional utility version that is available as a download from http://solutions.brother.com/.

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Specifications

Direct Print feature

Model

MFC-9130CW

MFC-9330CDW

MFC-9340CDW

Compatibility

—

PDF version 1.7 , JPEG, Exif +

JPEG, PRN (created by Brother

printer driver), TIFF (scanned by all

Brother MFC or DCP models), XPS

version 1.0

Interface

—

USB direct interface

PDF data including a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported.

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Computer requirements

Hard Disk Space to

install

PC Interface

Computer Platform & Operating

System Version

Processor

10/100Base-TX

Wireless

For

USB

Drivers

Applications

(Ethernet)

802.11b/g/n

Windows XP

32bit (x86) or

64bit (x64)

processor

Home

Windows XP

150 MB

310 MB

Professional

Printing

PC-Fax

Windows XP

64bit (x64)

processor

Professional x64

Edition

Scanning

® 1 4

500 MB

650 MB

500 MB

1.2 GB

Windows Vista

32bit (x86) or

64bit (x64)

processor