User's Guide
QL-710W/720NW
Be sure to read and understand this guide before using the machine.
We recommend that you keep this guide nearby for future reference.
Not all models are available in all countries.
US ENG
ver.0
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2
1 Using Interface Cable
RS-232C cable and Network cable are not standard accessories.
Prepare the appropriate cable for your interface.
• USB cable
Use the enclosed interface cable.
• RS-232C cable (QL-720NW)
The pin assignments for the serial cables (RS-232C cables) which can be used with this
machine are shown in the table below. You can purchase the cables at an electronics
store. Do not use an interface cable that is longer than 2 meters.
Brother QL side
PC side
D-sub female, lock screw #4-40 (UNC).
(D-Sub9P female)
Signal
Name
Pin
Pin
Signal
Name
Pin Assignments
Number
Number
DCD
RXD
TXD
DTR
GND
DSR
RTS
CTS
RI
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
DCD
RXD
TXD
DTR
GND
DSR
RTS
CTS
RI
The RS-232C serial connector part of this equipment is not Limited Power Source.
• Network cable (QL-720NW)
Use a straight-through Category5 (or greater) twisted-pair cable for 10BASE-T or
100BASE-TX Fast Ethernet Network.
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3
Important
For USB interface, the included USB interface cable should be used to
ensure compliance with the limits for EMC (Electromagnetic
compatibility).
For serial and network interfaces, a shielded interface cable should be
used to ensure compliance with the limits for EMC.
Changes or modifications not expressly approved by Brother Industries,
Ltd. may affect the performance and print quality, and damage may not
be covered under the limited warranty.
• Caution for LAN connection
Connect this product to a LAN connection that is not subjected to overvoltages.
• Caution for RS-232C connection
The RS-232C serial connector part of this equipment is not Limited Power Source.
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4
nstalling the Software
2 Uninstalling Software and
Printer Driver
This section describes how to uninstall the software and printer driver. In the following
steps, you will see XX-XXXX. Read "XX-XXXX" as your printer name.
®
Uninstalling the software/User's Guide (Windows )
®
®
For Windows XP/Windows Server 2003
From [Control Panel], go to [Add or Remove Programs].
The [Add or Remove Programs] dialog appears.
1
®
®
®
For Windows Vista /Windows 7/Windows Server 2008
From the [Control Panel], go to [Programs] and open [Programs and Features].
The [Uninstall or change a program] window appears.
®
®
For Windows XP/Windows Server 2003
Choose the software/user's manual you want to remove, such as P-touch Editor
5.0, and click [Remove].
2
®
®
®
For Windows Vista /Windows 7/Windows Server 2008
Choose the software/user's manual you want to remove, such as P-touch Editor
5.0, and click [Uninstall].
Click [OK]/[Yes].
3
4
The uninstall operation starts.
®
Close the [Add or Remove Programs] (Windows XP/Windows
®
®
Server 2003)/[Programs and Features] (Windows Vista /
®
®
Windows 7/Windows Server 2008) dialog.
Brother P-touch Editor/Brother P-touch Update Software/User's Guide has been
uninstalled.
®
Uninstalling the Printer Driver (Windows )
Turn off the printer.
1
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5
®
For Windows XP
2
From [Control Panel], go to [Printers and Other Hardware], open [Printers and
Faxes] window.
®
For Windows Server 2003
From [Control Panel], open [Printers and Faxes] window.
®
For Windows Vista
From [Control Panel], go to [Hardware and Sound] and open [Printers].
®
For Windows 7
Click the
, go to [Devices and Printers].
®
For Windows Server 2008
From [Control Panel], open [Printers].
®
For details, see Windows Help.
®
®
For Windows XP/Windows Server 2003
3
4
Choose "Brother XX-XXXX", and click [File] - [Delete].
®
®
®
For Windows Vista /Windows 7/Windows Server 2008
Choose "Brother XX-XXXX", right click on the icon, and then click [Delete]
®
®
®
(Windows Vista /Windows Server 2008)/[Remove device] (Windows 7).
®
®
For Windows XP/Windows Server 2003
Go to [File] - [Server Properties].
®
For Windows Vista
In the [Printers] window, right click and go to [Run as administrator] - [Server
Properties...].
If the [Authorization confirmation] dialog appears, click [Continue]. If the [User
Account Control] dialog appears, enter the password and click [OK].
®
For Windows 7
Choose [Fax] or [Microsoft XPS Document Writer] in the [Devices and Printers]
window, and then click [Print server properties], which appears in the menu bar.
®
For Windows Server 2008
In the [Printers] window, click [Server properties], which appears in the menu bar.
®
®
®
For Windows XP/Windows Server 2003/Windows Server 2008
5
Click the [Drivers] tab and choose "Brother XX-XXXX". Then, click [Remove].
®
For Windows Vista
Click the [Drivers] tab and choose "Brother XX-XXXX". Then, click [Remove...].
®
For Windows 7
Click the [Drivers] tab, and then click [Change Driver Settings].
(If a User Account Control message appears, type in the password, and then click
[OK]).
Choose "Brother XX-XXXX", and then click [Remove...].
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6
®
®
For Windows XP/Windows Server 2003
6
7
®
®
®
For Windows Vista /Windows 7/Windows Server 2008
Choose [Remove driver and driver package], and then click [OK].
Close the [Print Server Properties] window.
The Printer Driver has been uninstalled.
Uninstalling P-touch Editor (Macintosh)
On the drive where P-touch Editor is installed, double-click the
1
"Applications" folder - "P-touch Editor 5.0" folder - "Uninstall
P-touch" folder - "UninstallPtEditor.command".
The "Terminal" window appears, and the uninstall operation starts.
• Administrator rights are required for the uninstall operation.
• In case the [Terminal] window does not appear by double-clicking the
"UninstallPtEditor.command", right click (or press control key + click) the
"UninstallPtEditor.command". The context menu appears. Open the
[Terminal] window from the context menu.
Click
to close the [Terminal] window.
2
3
Delete the "P-touch Editor 5.0" folder from the "Applications" folder.
Before you delete the "P-touch Editor 5.0" folder, please check if any
necessary files are saved in it.
P-touch Editor has been uninstalled.
Uninstalling the Printer Driver (Macintosh)
Turn off the printer.
1
Click Apple menu - [System Preferences], and click [Print & Fax]
(Mac OS X 10.5.8 - 10.6)/[Print & Scan] (Mac OS X 10.7).
2
Choose "Brother XX-XXXX", and click
.
3
4
Close the [Print & Fax]/[Print & Scan] window.
The Printer Driver has been uninstalled.
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7
3 Variety of the Labels
Here are the sample labels that you can create with Brother QL-710W/720NW.
There is a variety of labels to choose from. Go to Page 22 for more information.
Choose the type of label you want to create.
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8
4 General Procedures
This section describes the general procedure for creating labels.
„Connect to the PC/Mac
Create the label data.
1
®
Enter text directly using P-touch Editor, or copy text from a Microsoft Office
application.
Use P-touch Editor's variety of editing functions to format and decorate your label.
®
• Enter text in P-touch Editor.
• Copy text from Microsoft Office.
®
®
(Microsoft Word for Windows
shown in the example)
For details on how to create the labels, see the Help.
Print the label.
Print the label from the Brother QL printer.
2
For details on how to print the labels, see the Help.
Remove the labels from the label output slot when the labels are piled up. This
prevents a paper jam.
®
„Use the machine without connecting to the PC (Windows only)
Create the label data and transfer it to the printer. (See the P-touch
Transfer Manager chapter of the Software User's Guide.)
1
Use the P-touch Template command to print the transferred
2
template. (For details of the P-touch Template function, see the
Software User's Guide in the CD-ROM.)
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9
5 Status Lamp
„Definition of Status Lamp
Status lamp on the Brother QL printer indicates the current operating
condition.
Lamp
Not lit
Condition
Power is OFF.
Power is ON.
Green lamp is lit
Green lamp is flashing
Orange lamp is lit
Receiving data from the PC.
Transferring data.
Creating Printer Set-up Information data.
The roll cover is opened. Close the roll cover correctly.
Starting reset or CUT button pressed while resetting.
Orange lamp is flashing
Red lamp is lit
Cooling (Wait for the temperature of the print head to cool off)
Reset in progress.
The machine is booting.
Indicates one of the following errors.
Red lamp flashes in 1.0 second intervals:
• End of DK Roll
• Incorrect DK Roll installed
• Feed error
• No DK Roll
• Transmission error
Red lamp is flashing
• The roll cover is opened (While running)
• Data image deployment error
• Access point search/connection error
Red lamp flashes 0.9 seconds OFF, 0.3 seconds ON, 0.3
seconds OFF, and then 0.3 seconds ON:
• Cutter error
Red lamp flashes in 0.3 second intervals:
• EEPROM error
Flashing in the order green,
orange, red
Fixing the IP address.
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10
6 Mass Storage (QL-720NW only)
„Description
The mass storage feature allows you to execute commands by sending data from a
computer or other device to the printer via USB. Files that have been copied to the
printer's mass storage area are processed when you press the Wi-Fi button.
This feature is useful in the following situations.
• When you want to apply settings that are stored in a command file (".bin" format) or
templates that are stored in ".blf" format files that were distributed by the administrator
without using a customized tool
• When you want to execute commands without installing the printer driver
• When you want to use a device with an OS (including non-Windows operating systems)
that has a USB host feature to print and transmit data
„Using the Mass Storage Feature
Confirm that the printer is turned off.
1
While holding down the Wi-Fi button, press and hold the power
button.
When the Status and Wi-Fi lamps start to flash in green, release the
Wi-Fi and power buttons.
2
After the lamps flash a few times, the Status lamp lights in green
automatically.
Connect the computer or device to the printer via USB. The printer's
3
mass storage area is displayed on the computer or device's screen.
If the mass storage area is not displayed automatically, refer to the operating
instructions for the computer or device's operating system for information about
displaying the mass storage area.
Drag and drop the file you want to copy to the mass storage area.
4
Press the Wi-Fi button. The command file is executed. While the file
is being executed, the Wi-Fi lamp lights in green.
5
After the file has been executed, the Wi-Fi lamp turns off.
6
To turn mass storage mode off, turn the printer off.
The printer will start up in its normal operating mode.
7
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11
• When the printer is turned off, mass storage mode is deactivated and any files in
the mass storage area are deleted.
• This feature supports ".bin" and ".blf" files. Do not use other file formats with this
feature.
• Do not create folders in the mass storage area. If a folder is created, files in the
folder will not be executed.
• The capacity of the mass storage area is 2.45 MB. Use of files larger than 2 MB
cannot be guaranteed.
• If multiple files are copied to the mass storage area, they are executed in the order
they were copied. If multiple files are copied in one operation, the order that the files
will be executed in cannot be guaranteed.
• Wi-Fi, wired network interface and RS-232C features are not available while the
printer is running in mass storage mode.
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12
7 iPrint&Label
The Brother™ iPrint&Label application allows you to print directly to your Brother QL
label printer from your Apple iPhone, iPad, and iPod touch or Android™ smartphone.
The Brother™ iPrint&Label application can be downloaded free-of-charge from iTunes or
the Android Market. Simply search for "Brother iPrint&Label" in iTunes or the Android
Market.
The Brother™ iPrint&Label application supports the following functions:
• Printing labels with text you input
• Printing labels with text you input using templates
• Printing pre-designed labels from the Label Collection
• Printing labels with photos saved on your Apple iPhone, iPad, and iPod touch or
Android™ smartphone
The specifications of this product are subject to change without notice.
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13
8 QL Utility
Overview
The QL Utility is a computer program that allows you to change the printer's default
settings.
Normally when using a computer program to print a document, print settings are
specified in the printer driver's dialog box and then the data is sent to the printer. This
utility can be used to adjust settings that are more advanced than the printer driver's
settings.
Use the QL Utility to configure the printer only when the printer is idle. The printer may
malfunction if you attempt to configure it while it is handling a job.
Using the QL Utility
„Before Using the QL Utility
• Connect the printer to an AC power outlet.
• Make sure that the printer driver has been installed and is functional.
• Connect the printer to a computer via USB or RS-232C (QL-720NW only).
®
„Starting the QL Utility (Windows )
Connect the printer to be configured to the computer.
1
Click [Start] - [All Programs] - [Brother] - [Label & Mobile Printer] -
[Printer Setting Tool]. The [Printer Setting Tool] screen is displayed.
2
Select the printer connected in step 1.
3
Click the [Utility] button.
4
The main window is displayed.
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14
„Starting the QL Utility (Macintosh)
Connect the printer to be configured to the Mac.
1
Click [Macintosh HD] - [Applications] - [Brother] - [Utilities] - [Brother
2
QL-7xx Utility].
The main window is displayed.
„How to Use the QL Utility
In the main window of the QL Utility, select the check boxes of the
parameters with settings that can be changed.
1
Select the desired settings from the pull-down menus or enter the
desired values.
2
Click [Apply] to save the settings in the printer.
3
The settings are saved when you quit the QL Utility, and the settings are applied
the next time the QL Utility is started.
Note, however, that if the printer is already connected when the QL Utility is
started, the printer's settings are applied.
Power on when plugged in
Determines whether or not the printer turns on
automatically when the power cord is connected.
Available settings: [OFF], [ON]
Auto power-off time setting
Determines the amount of time that passes before
the printer turns off automatically.
Available settings: [0], [10], [20], [30], [40], [50], [60]
This setting is disabled when connecting with
wired network/wireless network.
Network Settings on Power On
Determines the conditions for connecting via Wi-Fi
and wired network (QL-720NW only) when the
printer is turned on.
For Windows®
Available settings: (QL-710W) [On by Default], [Off
by Default], [Keep Current State]
(QL-720NW) [Wireless LAN by Default], [Wired
LAN by Default], [Keep Current State]
Save Command Settings
Saves the content of the selected (checked) items as a command-format ".bin" file.
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15
Printer Information Output Settings
Determines which information is printed when
printing the printer's settings.
Available settings: (QL-710W) [All], [Usage Log],
[Printer Settings]
(QL-720NW) [All], [Usage Log], [Printer Settings],
[Printer Transfer Data]
Command Mode (QL-720NW only)
Sets the printer's command format.
Available settings: [Raster], [ESC/P], [P-touch
Template]
For Windows®
®
Baud Rate (QL-720NW only) (Windows only)
(RS-232C connection only)
Sets the Baud Rate.
Available settings: [9600], [57600], [115200]
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16
Reference
9 Maintenance
Maintenance of the machine can be performed as required. However, some
environments require that maintenance be performed more frequently (e.g. in dusty
conditions).
„Print head maintenance
The DK Roll (thermal recording paper type) used with the machine is
designed to clean the print head automatically. When the DK Roll
passes the print head during printing and label feeding, the print head
is cleaned.
„Label outlet maintenance
If a label causes the machine to jam
due to glue attached to the label
outlet, remove the power cord and
clean the label outlet with a cloth
dipped into ethanol or isopropyl
alcohol.
Label outlet
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17
Reference
10 Troubleshooting
If the problems occur while using this machine, the following may help you to solve the
problems.
„Potential types of problems
Problem
Solution
• Is the cable loose?
Check that the cable is connected securely.
• Is the DK Roll installed correctly?
If not, remove the DK Roll and reinstall it.
• Is there enough roll remaining?
Check that there is enough roll remaining.
• Is the DK Roll compartment cover open?
Check that the DK Roll compartment cover is closed.
• Has a print error or transmission error occurred?
Turn off the Brother QL printer and then turn it on again. If there
is still a problem, contact your Brother dealer.
• If the printer is connected via a USB hub, try connecting it
directly to the PC. If not, try connecting it to another USB port.
The Brother QL printer does not
print, or a printing error is
received.
• Is the power cord inserted correctly?
Check that the power cord is inserted. If it is inserted correctly,
try plugging it into another electrical outlet.
The Status LED lamp is not lit.
®
• Is the correct port chosen? (Windows only)
Check that the correct port is chosen from the "Print to the
following port" list in the Printer Properties dialog box.
• Is the Brother QL printer in cooling mode (the Status lamp is
flashing in orange)?
A data transmission error
appears on the PC/Mac.
Wait until the Status lamp stops flashing and then try printing
again.
Labels are jammed in the cutter. • Contact Brother Customer Service at 1-877-BROTHER.
• Check that the ejection path of the label is not blocked.
The label is not ejected properly • Check that the DK Roll is set properly by removing the DK Roll
after printing.
and reinstalling it.
• Ensure that the DK Roll cover is closed properly.
After replacing the Roll while the
Add-In feature was activated,
the layout style was not
• Close the P-touch Editor to exit the Add-In, and then reactivate
the Add-In.
®
updated. (Windows only)
®
®
®
®
• Is Microsoft Word started up from Microsoft Outlook ?
®
• Is Microsoft Word chosen as the default editor for Microsoft
The P-touch Add-In icon is not
®
Outlook ?
®
displayed on Microsoft Word.
®
Due to program limitations, the Microsoft Word Add-In does
not work with the above settings. Quit Microsoft Outlook , and
restart Microsoft Word.
®
(Windows only)
®
®
®
• If the cutter error occurs, keep the DK roll compartment cover
closed and press the ON/OFF button. The cutter moves back to
the normal position and turns the machine OFF automatically.
After the machine is OFF, inspect the label outlet and remove
the paper jam.
Cutter error
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18
Problem
Solution
• Set the label vertical to the print head as shown below.
Label exit slot
Recommended
print direction
Print head
• Some types of scanner are not able to read the bar code. Try
using another scanner.
• We recommend printing the Bar code with Print Quality options
set to "Give priority to print quality".
®
Windows XP:
To change the Print Quality options, open the printer properties
by going to [Control Panel] - [Printers and Other Hardware] -
[Printers and Faxes], right-clicking the printer whose settings are
to be changed, then selecting [Properties]. Then, in the [General]
tab, click [Printing Preferences...].
The printed bar code cannot be
read.
®
Windows Vista :
To change the Print Quality options, open the printer properties
by going to [Control Panel] - [Hardware and Sound] - [Printers],
right-clicking the printer whose settings are to be changed, then
selecting [Properties]. Then, in the [General] tab, click [Printing
Preferences...].
®
Windows 7:
To change the Print Quality options, open the printer properties
by going to
- [Devices and Printers], right-clicking the printer
whose settings are to be changed, and selecting [Printer
properties]. Then, in the [General] tab, click [Preferences...].
Mac OS X 10.5.8 - 10.7:
To change the Print Quality options, use the [Basic] tab in the
printer properties.
Press and hold the Cut button while holding down the ON/OFF
button when the machine is turned off. When the Wi-Fi lamp
I want to reset the printer/delete starts flashing and the Status lamp lights orange, press the Cut
the data transferred from the
PC/Mac.
button six times while continuing to hold down the ON/OFF
button. The machine will then reset. All data transferred from the
PC/Mac will be deleted and the machine will be reset to factory
settings.
I want to cancel the current
printing job.
• Make sure that the printer is ON, and press ON/OFF button.
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19
Problem
Solution
• Is the printer set for sequential printing?
If so, set print mode to buffered printing.
®
Windows XP:
Open printer properties from [Control Panel] - [Printers and
Faxes] and click [Printing Preferences...] button in the [Other]
tab.
Choose the option [After one page of data is received].
®
®
Windows Vista /Windows 7:
Open [Devices and Printers] from [Control Panel]. Then right-
click your QL printer and click [Printing Preferences]. Choose
the option [After one page of data is received] in the [Other] tab.
Mac OS X 10.5.8 - 10.7:
Open the [Basic] tab in the printer properties.
Choose the option "After one page of data is received".
When printing via the USB
cable, the printer repeatedly
pauses and then continues
printing.
• An alternative solution is to disconnect the LAN cable until USB
printing is completed.
For Windows®
• Check that the wired network cable is connected.
• Is the wireless LED lit?
If the LED is lit or flashing, press the Wi-Fi button to turn it off.
Cannot print from wired
network.
• Check that the wired network cable is connected.
• Is the wireless LED lit?
If the LED is lit or flashing, press the Wi-Fi button to turn it off.
Cannot install the printer driver
for wired network.
Cannot print from wireless
network.
• Is the wireless LED lit?
If the LED is not lit, press the Wi-Fi button to light it.
Cannot install the printer driver • Is the wireless LED lit?
for wireless network. If the LED is not lit, press the Wi-Fi button to light it.
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20
Reference
11 Main Specifications
„Product specifications
Items
QL-710W
QL-720NW
Display
Wi-Fi lamp (green), Status lamp (green, orange, red)
Printing
method
Direct thermal printing via thermal head
Max. 5.9" (150 mm) /sec, Max. 93 labels/min. (Standard Address
Labels) (When connected to the PC and using P-touch Editor, when
connecting USB cable)
Speed of
printing
*1
Print head
300 dpi/720 dot
2.3" (59 mm)
Print
Max. printing
width
Max. printing
length
39.37" (1 m)
Min. printing
length
0.5" (12.7 mm)
Cutter
Durable automatic cutter
Button
ON/OFF button ( ), Wi-Fi button, Feed button, Cut button
120V AC 60 Hz 1.8 A
Power supply
Size (W × D × H)
Weight
5.0" (128 mm) × 9.3" (236 mm) × 6.0" (153 mm)
Approx. 2.65 lb (1.2 kg) (Without DK Rolls)
*1 Depends on the media (tape/label) used.
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21
„Operating environment
Items
QL-710W
QL-720NW
®
®
®
Windows XP/Windows Vista /Windows
7
®*1
®
Windows
Macintosh
Windows Server 2003/2008/2008R2
OS
(Pre-installed device)
Mac OS X 10.5.8 - 10.7
*3
RS-232C
,
USB Full speed,
Wireless Network
USB Full speed,
Ethernet10BASE-T/100BASE-TX,
Wireless Network
®
Windows
Interface
USB Full speed,
Ethernet 10BASE-T/100base-TX,
Wireless Network
USB Full speed,
Wireless Network
Macintosh
®
®
*2
Windows
Macintosh
Disk space more than 70 MB
Hard
Disk
*2
Disk space more than 200 MB
®
Windows XP: 128 MB or more
Windows Server 2003: 256 MB or more
Windows Vista /Windows Server 2008/2008 R2: 512 MB or more
Windows 7: 1 GB (32-bit) or 2GB (64-bit) or more
®
Windows
®
®
®
Memory
Others
Mac OS X 10.5.8 : 512MB or more
Mac OS X 10.6 : 1GB or more
Mac OS X 10.7 : 2GB or more
Macintosh
CD-ROM drive
Operating temperature
Operating humidity
50°F to 95 °F (10°C to 35°C)
20% to 80% (without condensation)
®
*1 The computer should meet Microsoft 's recommendations for the OS installed.
*2 Required available space when installing the software with all of the options.
*3 The RS-232C interface is required when printing with ESC/P commands.
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22
Accessories (For USA Only)
Brother recommends the use of genuine Brother accessories with the Brother QL printer.
The use of other products may effect the print quality or may damage the Brother QL printer.
Availability and price of accessories subject to change without notice. For the latest informa-
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