Brother Mobile Full Color Inkjet Printer
MP-21C/CDX
User’s Guide
Please read this manual thoroughly before using the printer.
Keep this manual in a convenient place for quick and easy reference at all times.
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(For USA & CANADA Only)
For technical and operational assistance, please call:
In USA
1-877-284-3238
949-859-9700 Ext. 329
1-800-853-6660
514-685-6464
(outside California)
(within California)
In Canada
(within Montreal)
If you have comments or suggestions, please write us at:
In USA
Printer Customer Support
Brother International Corporation
15 Musick
Irvine, CA 92618
In Canada
Brother International Corporation, Ltd.
1, Rue Hôtel De Ville
Dollard-des-Ormeaux P.Q.
Canada H9B3H6
BBS
For downloading drivers from our Bulletin Board Service, call:
In USA
In Canada
1-888-298-3616
1-514-685-2040
Please log on to our BBS with your first name, last name and a four digit
number for your password. Our BBS supports modem speeds up to 14,400,
8 bits no parity, 1 stop bit.
Fax-Back System
Brother Customer Service has installed an easy to use Fax-Back System so
you can get instant answers to common technical questions and product
information for all Brother products. This is available 24 hours a day, 7 days
a week. You can use the system to send the information to any fax machine,
not just the one you are calling from.
Please call 1-800-521-2846 (USA) or 1-800-681-9838 (Canada) and follow
the voice prompts to receive faxed instructions on how to use the system and
your index of Fax-Back subjects.
DEALERS/SERVICE CENTERS (USA only)
For the name of an authorized dealer or service center, call 1-800-284-4357.
SERVICE CENTERS (Canada only)
For service center address in Canada, call 1-800-853-6660
INTERNET ADDRESS
For technical questions and downloading drivers:http://www.brother.com
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UJ5351001
Printed in Japan
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Mobile Full Color Inkjet Printer
MP-21C/CDX
USER’S GUIDE
(For USA & CANADA Only)
For technical and operational assistance, please call:
In USA
1-877-284-32387746
949-859-9700 Ext. 329
1-800-853-6660
(outside California)
(within California)
In CANADA
514-685-6464
(within Montreal)
If you have comments or suggestions, please write us at:
In USA
Printer Customer Support
Brother International Corporation
15 Musick
Irvine, CA 92718
In CANADA
Brother International Corporation (Canada), Ltd.
- Marketing Dept.
1, rue Hôtel de Ville
Dollard-des-Ormeaux, PQ, Canada H9B 3H6
BBS
For downloading drivers from our Bulletin Board Service, call:
In USA
In CANADA
1-888- 298-3616
1-514-685-2040
Please log on to our BBS with your first name, last name and a four digit number for your
password. Our BBS supports modem speeds up to 14,400, 8 bits no parity, 1 stop bit.
Fax-Back System
Brother Customer Service has installed an easy to use Fax-Back System so you can get
instant answers to common technical questions and product information for all Brother
products. This is available 24 hours a day, 7 days a week. You can use the system to send the
information to any fax machine, not just the one you are calling from.
Please call 1-800-521-2846 (USA) or 1-800-681-9838 (Canada) and follow the voice prompts to
receive faxed instructions on how to use the system and your index of Fax-Back subjects.
DEALERS/SERVICE CENTERS (USA only)
For the name of an authorized dealer or service center, call 1-800-284-4357.
SERVICE CENTERS (Canada only)
For service center addresses in Canada, call 1-800-853-6660
INTERNET ADDRESS
i
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Trademarks
The brother logo is a registered trademark of Brother Industries, Ltd.
Windows is a trademark of Microsoft Corporation.
All other brand and product names mentioned in this User’s Guide are
registered trademarks of their respective companies.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been
compiled and published, covering the latest product’s descriptions and
specifications.
The contents of this manual and the specifications of this product are
subject to change without notice.
Brother reserves the right to make changes without notice in the
specifications and materials contained herein and shall not be responsible
for any damages (including consequential) caused by reliance on the
materials presented, including but not limited to typographical and other
errors relating to the publication.
©1998 Brother Industries Ltd.
ii
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Definitions of Warnings, Cautions, and Notes
The following conventions are used in this User’s Guide:
Warning
Indicates warnings that must be observed to prevent possible
personal injury.
Caution
!
Indicates cautions that must be observed to use the printer properly or
prevent damage to the printer.
✒ Note
Indicates notes and useful tips to remember when using the printer.
To Use the Printer Safely
Warning
DO NOT put your hands into the printer while it is printing to avoid
causing injury.
Fig. 0-1 Inside the Printer
Warning
Keep the ink cartridges away from children. If ink is swallowed,
drink plenty of water. The ink contains no harmful substances, but if
you are concerned you should consult a doctor.
iii
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Warning
Before cleaning the printer platen, be sure to turn off the (On/Off)
button and make sure that all the LEDs are off. Remove the Printer
Interface Card Cable and AC Adapter if connected (MP-21CDX or
optional PA-21MP users only) from the printer.
Warning
DO NOT put your hands into the printer or move the carriage by
hand. The printer may move the carriage by itself and cause injury.
Warning
DO NOT push the shutters in the ink cartridge slot with your fingers.
There are sharp pins inside the Ink Cartridge Slot. If you touch them,
it might cause injury.
Printer Do's and Don't for Optimum Print Quality
Caution
!
DO NOT touch the nozzles and the print head. DO NOT move the print
head by hand or remove the print head from the printer.
Caution
!
During thunderstorms, push the (On/Off) button to turn off the printer
and make sure that all the LEDs are off. Remove the Printer Interface
Card Cable and AC Adapter if connected (MP-21CDX or optional PA-
21MP users only ).
Caution
!
DO NOT turn off or suspend your PC while the printer LEDs are on
or blinking.
iv
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Caution
!
DO NOT touch the flat cable and Ink Tube.
Fig. 0-2 The Flat Cable and Ink Tube
Caution
Keep the printer on a flat surface.
!
Caution
!
DO NOT move or shake the printer while it is printing.
Caution
Do not disassemble the printer.
!
Caution
!
DO NOT remove the Printer Interface Card, PC card cable or AC Adapter
if connected (MP-21CDX or optional PA-21MP users only) while the
printer LEDs are on or blinking.
Caution
!
When you carry the printer in your car, put the printer in a protective bag
or wrap the printer in a cloth.
Caution
!
When you carry the printer , put the printer in a plastic bag .
v
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Caution
!
If the printer get wet, wait until it dries out completely before attempting
to print.
Caution
!
If you drop the printer, check that there are no broken parts. If you find
some parts broken, consult your dealer or our authorized service
representative.
✒ Note
We recommend you select the status monitor ON when you use the
printer.
vi
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Printer Do's and Don't When Traveling
Caution
!
DO NOT leave the printer inside your car.
Caution
DO NOT shake or damage the printer.
!
Caution
!
When you carry the printer keep it upright.
Caution
!
When you travel by air, do not put the printer in your suitcase. Carry the
printer onto the aircraft as hand baggage.
Caution
!
When you carry the printer, keep the ink cartridges installed.
✒ Note
If you take the printer and AC adapter abroad, make sure that the power
plug and the voltage requirements of the printer are correctly matched.
✒ Note
It is recommended that you carry spare Brother Ink Cartridges when you
travel with your printer.
vii
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USER’S GUIDE
TABLE OF CONTENTS
CHAPTER 1 INTRODUCTION
ABOUT THE GUIDEBOOKS
1-1
1-2
Printer Overview
CHAPTER 2 PAPER HANDLING
PAPER SPECIFICATIONS
2-1
About Brother Special Coated Paper
2-4
2-6
How to Load Paper in the Paper Feeding Slot
How to Load Paper in the Auto Cut Sheet Feeder (MP-21CDX or optional SF-21MP
CHAPTER 3 CONTROL PANEL
LED AND BUTTONS
LEDs
3-1
3-1
CHAPTER 4 MAINTENANCE
CLEANING THE PRINT HEAD
4-1
viii
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TABLE OF CONTENTS
CHAPTER 5 TROUBLE SHOOTING
ALARM INDICATIONS AT A GLANCE
Operator Calls
5-1
5-1
How to clear paper jams
5-3
5-5
Setting Up the Printer Hardware
APPENDIX
Printing
Appendix-1
Appemdix-1
Appendix-2
Appendix-2
Controller
Electrical and Mechanical
Print Media
ix
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USER’S GUIDE
IMPORTANT INFORMATION: REGULATIONS
Federal Communications Commission (FCC) Declaration of Conformity
(For U.S.A. only)
Responsible Party:
Brother International Corporation
100 Somerset Corporate Boulvard
Bridgewater, NJ 08807-0911, USA
TEL : (908) 704-1700
declares, that the products
Product Name: Brother Mobile Inkjet Printer MP-21C/CDX,
Printer Interface Card CI-100
AC Adapter AD-100MP, AD-200MP (for MP-
21CDX or optional PA-21MP user)
complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.
Important
A shielded interface cable should be used in order to ensure compliance
with the limits for a Class B digital device.
Changes or modifications not expressly approved by Brother Industries,
Ltd. could void the user’s authority to operate the equipment.
x
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REGULATIONS
Industry Canada Compliance Statement (For Canada only)
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003
du Canada.
Radio Interference (220-240 V model only)
This printer complies with EN55022(CISPR Publication 22)/Class B.
Before this product is used, ensure that you use a double-shielded
interface cable with twisted-pair conductors and that is marked
“IEEE1284 compliant”. The cable must not exceed 1.8 metres in length.
IMPORTANT - For Your Safety
When you use an AC Adapter with this printer, be sure to use only the
Brother option part number AD-100MP(100V), or AD-200MP(200V) .
Geräuschemission / Acoustic Noise Emission (For Germany Only)
Lpa < 70 dB(A) DIN 45635-19-01-KL2
xi
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USER’S GUIDE
IMPORTANT - Wiring Information (For U.K. only)
If the power cord supplied with the AC Adapter (for MP-21CDX or option) is not
suitable for your electrical outlet, remove the plug from the mains cord and fit an
appropriate three pin plug. If the replacement plug is intended to take a fuse then fit
the same fuse as the original.
If a moulded plug is severed from the power cord then it should be destroyed
because a plug with cut wires is dangerous if plugged into a live socket outlet. Do
not leave it where a child might find it.
In the event of replacing the plug fuse, fit a fuse approved by ASTA to BS1362 with
the same rating as the original fuse.
Always replace the fuse cover. Never use a plug with the cover omitted.
WARNING - DO NOT CONNECT EITHER WIRE TO THE EARTH TERMINAL
WHICH IS MARKED WITH THE LETTER ‘E’, BY THE EARTH SYMBOL
OR COLOURED GREEN OR YELLOW.
The wires in the mains cord are coloured in accordance with the following code:
Blue:
Brown:
Neutral
Live
The colours of the wiring in the power lead of this AC Adapter may not correspond
with the markings which identify the terminals in your plug. If you need to fit a
different plug, proceed as follows.
Remove a length of the cord outer sheath, taking care not to damage the coloured
insulation of the wires inside.
Cut each of the wires to the appropriate length.
Remove a short section of the coloured insulation to expose the wires.
The wire which is coloured blue must be connected to the terminal which is marked
with the letter “N” or coloured black or blue.
The wire which is coloured brown must be connected to the terminal which is
marked with the letter “L” or coloured red or brown.
The outer sheath of the cord must be secured inside the plug. The coloured wires
should not hang out of the plug.
xii
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REGULATIONS
DECLARATION OF CONFORMITY (EUROPE)
We,
Brother International Europe Ltd.,
Brother House 1 Tame Street, Guide Bridge,
Audenshaw, Manchester M34 5JE, UK.
declare that this product is in conformity with the following normative
documents:
EMC:
EN 55022 Class B, EN 50082-1
following the provisions of the Electromagnetic Compatibility Directive
89/336/EEC (as amended by 91/263/EEC and 92/31/EEC) and that the
AC Adapter, as supplied with this system, conforms with EN 60950.
This system also follows the provisions of the Low Voltage Directive
73/23/EEC.
Issued by:
Brother International Europe Ltd.
European Technical Services Division
xiii
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CHAPTER 1 INTRODUCTION
CHAPTER 1
INTRODUCTION
ABOUT THE GUIDEBOOKS
You have two guidebooks for this printer. Read each guidebook in the
following order:
1. Read the Quick Setup Guide to set up your printer and connect it to
your computer. It also contains information about setting up your
computer for your printer by installing the printer driver.
2. Read the Users Guide to obtain information about the following.
CHAPTER 1 - Introduction
1-1
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USER’S GUIDE
ABOUT YOUR PRINTER
Printer Overview
Top Cover
PC Card Cable
Printer Interface Card
(CI-100)
Fig. 1-1 Front View
AC Adapter Connector
Straight Paper Path Slot
Paper Feeding Slot Guide
Auto Cut Sheet Feeder -1
Parallel Interface
Cable -2
Printer Stand
AC Adapter -2
Fig. 1-2 Rear View
Ink Cartridges
(LC03BC, LC03MY)
Paper Release Lever
Print Head
Fig. 1-3 Inside the Printer
1-(MP-21CDX or optional SF-21MP users only)
2-(MP-21CDX or optional PA-21MP users only)
1-2
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CHAPTER 1 INTRODUCTION
Features
This printer has the following features:
❏ Small and Light InkJet Printer
This printer weighs about 1kg (2.2 lbs.) and the footprint is very
small. You can take the printer with you anywhere, any time you
want.
❏ Lowest Power Consumption in the World
Power consumption is so small (2.5-3.0 W: printing, 0.5 W: waiting )
that it is possible to take power from a Notebook PC through the
Printer Interface Card. Even if you use the AC adapter (MP-21CDX
or optional PA-21MP users only), it’s also easy to carry around.
❏ Quietest InkJet Printer in the World
The printer is so quiet (less than 40dBA), that the printer never
disturbs you while you are working.
❏ No need for an AC Adapter or Printer Cable
The printer can take power from the Notebook PC through the Printer
Interface Card. Therefore you do not have to carry an AC adapter and
a printer cable with you all the time.
❏ Brilliant 4 Color Output at 720 dpi
You can get wonderful output at 720 by 720 dpi resolution. When you
print on Brother special coated paper and glossy paper, you can get
excellent high resolution output.
❏ Two color print mode
When you select this mode through the printer driver, you can print
the color output in two colors. You can select Black/Cyan,
Black/Magenta or Black/Yellow.
❏ Low Running Cost
You don’t have to throw the print head of your printer away every
time you have emptied an ink cartridge. When you run out of ink, you
have to change only ink cartridges.
❏ Straight Paper Path
The printer can print on various types of paper - plain paper, coated
paper, glossy paper, transparencies, envelopes and organizers - with
fewer paper jams.
❏ Auto Cut Sheet Feeder (MP-21CDX or SF-21MP users only)
The Feeder is detachable.When using the Feeder, you can easily load
up to 30 sheets of paper. When carried with the printer it fits on the
bottom of the printer and the total size including the printer is about
A4 size.
❏ AC Adapter and Parallel Interface Connector (MP-21CDX or PA-
21MP users only)
When you want to print faster, use the AC Adapter.
When you cannot print using the PC Card slot, use the Parallel
Interface Cable and AC adapter instead.
1-3
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USER’S GUIDE
Operating and Storage Environment
Please take note of the following before using the printer.
Power Supply
Use the printer within the specified power range.
AC power: ±10% of the rated power voltage
Frequency: 50/60 Hz (100-120V or 220-240 V)
The power cord, including extensions, should not exceed 5 meters (16.5 feet).
Do not share the same power circuit with other high-power appliances,
particularly an air conditioner, copier, shredder, etc. If it is unavoidable that
you must use the printer with these appliances, we recommend you use a
voltage transformer or a high-frequency noise filter.
Use a voltage regulator if the power source is not stable.
Environment
Use the printer only within the following ranges of temperature and humidity.
Ambient temperature: 10°C to 35°C (50°F to 95°F)
Ambient humidity:
20% to 80% (without condensation)
Use the printer in a ventilated room.
Place the printer on a flat, horizontal surface.
Keep the printer clean. Do not place the printer in a dusty place.
Do not place the printer where it is exposed to direct sunlight. Use a blind or
a heavy curtain to protect the printer from direct sunlight when the printer is
unavoidably set up near a window.
Do not place the printer near devices that contain magnets or generate
magnetic fields.
Do not subject the printer to strong physical shocks or vibrations.
Do not expose the printer to open flames or salty or corrosive gasses.
Do not place objects on top of the printer.
Do not place the printer near an air conditioner.
Keep the printer horizontal when carrying it.
If you have kept the printer in temperatures over 35°C or under 10°C for
some time, place the printer in an environment where the temperature is
between 10°C and 35°C for 30 minutes before using the printer.
1-4
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CHAPTER 2 PAPER HANDLING
CHAPTER 2
PAPER HANDLING
PAPER SPECIFICATIONS
The output quality of Inkjet printers depends on the paper type being
used. Before you print, be sure to check the information below.
✒ Note
It is recommended that you test paper, especially special sizes and types
of paper, on this printer before purchasing large quantities.
The printer can handle paper that has the following specifications. With
this printer, you can print on plain paper, coated paper, transparencies,
glossy paper and envelopes.
Paper Type
Paper Size
Feeder Capacity
(MP-21CDX or SF-21MP
users only)
30 sheets of 75 g/m2
Cut sheet
A4, Letter, Executive,
Legal (*1), B5
A4, Letter, Executive,
Legal (*1), B5
A4, Letter (*3)
A4, Letter
Coated Paper for 360 dpi printing
Coated Paper for 720 dpi printing
Transparencies
Glossy paper
Envelopes
20
×
×
×
DL, COM-10, Monarch,
B5, C5 (*2)
Organizer
K, L
×
Paper Weight Range
From Paper Support:
60 to 105 g/m2 (16 to 28 lb.)
From Straight Paper Path:
Auto Cut Sheet Feeder:
60 to 157 g/m2 (16 to 42 lb.)
60 to 105 g/m2 (16 to 28 lb.)
Paper Size
User Defined:
100-216 x 100-356 mm
(3.94-8.5 x 3.94-14 inches)
*1 - Legal size paper can only be used in the Paper Feeding Slot and
the Straight Paper Path Slot, it cannot be used in the Auto Cut
Sheet Feeder.
*2 - Envelopes can only be used in the Straight Paper Path Slot.
*3 - After finishing printing a page, remove each sheet of paper.
2-1
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USER’S GUIDE
✒ Note
To get the best output quality and to avoid any damage, use Brother special
coated paper and glossy paper.
Quality Coated Paper for 360 dpi Color InkJet printing
BP36CL (Letter), BP36CA (A4)
High Quality Coated Paper for 720 dpi Color InkJet printing
BP72CL (Letter), BP72CA (A4)
Color InkJet Glossy Paper (Super Fine mode)
BPGLL (Letter), BPGLA (A4)
Recommended paper
Cut sheet:
Xerox 4200 (in USA)
Xerox Premier 80g/m2 (in Europe) or equivalent
3M CG3460, 3M CG3410-BPTRL (in USA)
3M CG3460, 3M CG3410 (in Europe)
Transparencies:
Caution
!
When you print on transparencies, it is possible to stain your hands or
clothes if you touch the surface of the transparency immediately after it is
printed out.
We recommend you load transparencies from the paper feeding slot.
Remarks
Use a recommended type of paper, especially plain paper, for optimum
printing. For more information on paper specifications, consult your
nearest authorized sales representative or the place you purchased the
printer.
You cannot use transparencies designed for laser-based copier use.
You can use recycled paper in this printer.
Caution
!
Before using any paper, make sure that it is not curled. If it is, you should
straighten the paper as much as possible by rolling it in the opposite
direction of the curl. Feeding curled or damaged paper may cause paper
jams and mis-feeds.
2-2
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CHAPTER 2 PAPER HANDLING
Printable area
The Printable area depends on the settings in your application. The figure
below shows the physically printable area and non guaranteed print area
of various paper types with this printer.
Cut Sheet
3.4mm(0.13"):A4, A5
6.4mm(0.25"):Let, Leg
3.4mm(0.13"):A4, A5
6.4mm(0.25"):Let, Leg
User Defined
6.4mm(0.25")
6.4mm(0.25")
3mm(0.12")
3mm(0.12")
20mm(0.78")
20mm(0.78")
11.5mm(0.45")
11.5mm(0.45")
Envelopes
3.4mm(0.13")
3.4mm(0.13")
20mm(0.78")
20mm(0.78")
Unprintable Area
Non Guaranteed Print Area
Fig. 2-1 Printable Area
The following types of paper and envelopes are not recommended for
use.
• Damaged, curled, wrinkled, or irregularly shaped paper and envelopes
• Extremely shiny or highly textured paper and envelopes
• Envelopes with clasps
• Envelopes of baggy construction
• Envelopes not sharply creased
• Embossed envelopes
• Paper and envelopes already printed with a laser printer
• Envelopes pre-printed on the inside
• Paper and envelopes that cannot be arranged uniformly when placed
in a pile
2-3
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USER’S GUIDE
ABOUT BROTHER SPECIAL PAPER
Caution
!
When you print on coated paper, transparencies and glossy paper, be sure
to select the correct media in the ‘Quality/Color’ tab in the printer driver.
About Brother Special Coated Paper
We recommend you use Brother special coated paper, depending on the
resolution you are using, for you to get the brilliant color output you
expect.
For Fine quality:
Quality Coated Paper for 360 dpi Color InkJet printing
NO. BP36CL
BP36CA
(letter)
(A4)
For Super Fine quality:
High Quality Coated Paper for 720 dpi Color InkJet printing
NO. BP72CL
BP72CA
(letter)
(A4)
These papers are manufactured specifically for this printer to provide
optimum print quality. When using these papers please follow the notes
below:
•
There is a surfaced side and non-surfaced side to the paper, and it is
specially coated only on the surfaced side. Therefore, when loading
paper in the printer, make sure that the whiter side (the coated
surface) is facing up.
•
•
DO NOT touch the coated side of the paper, as it will absorb water
and perspiration easily and might cause decreased output quality.
Be sure to use the most suitable coated paper, according to the
resolution you are using. If you do not use the most suitable paper
you may not get good print output quality.
•
•
When storing paper, keep it in the original bag and seal the bag.
Make sure you keep the paper flat. Keep paper away from moisture
and out of the direct rays of the sun.
Printing resolution (Set from the printer driver):
Select Normal mode for 360 dpi printing
Select Super Fine mode for 720 dpi printing
2-4
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CHAPTER 2 PAPER HANDLING
About Brother Special Glossy Paper
When you print on glossy paper, you can get a very clear and crisp
output.
We recommend you use Brother special glossy paper for you to get the
best output, as the paper is especially designed to be used for Brother
Inkjet printing.
For 720 dpi:
Color InkJet Glossy Paper
NO BPGLL
BPGLA
(letter)
(A4)
•
•
•
DO NOT touch the surface of the glossy paper, as water or
perspiration will stain the surface. DO NOT touch the printing side of
the paper.
You should use the glossy paper in normal office environmental
conditions:
Temperature: 15 25°C (59 77°F)
Humidity: 40 60%
After finishing printing a page, remove each sheet of paper
immediately and place it face up on a flat surface until it is completely
dry. DO NOT place anything on the printed side of the paper.
When storing a stack of printed glossy paper, place a sheet of paper
between each sheet of printed glossy paper.
•
•
Printing resolution (Set from the printer driver): Super Fine mode
2-5
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USER’S GUIDE
LOADING PAPER
How to Load Paper in the Paper Feeding Slot
1. Open the Paper Feeding Slot Guide.
Fig. 2-2 Open the Paper Feeding Slot Guide
2. Make sure that the (On/Off) LED is on. Take a sheet of paper and
insert it into the Paper Feeding Slot. Be sure to insert the paper to the
right hand side of the Paper Feeding Slot Guide looking at the printer
from the front.
Fig. 2-3 Loading Paper
✒ Note
•
About 2 seconds after you insert the paper, the printer feeds the paper
and then reverse feeds the paper a little, the printer is now ready to
print.
•
•
Hold the paper until the printer picks up the paper correctly.
If the paper does not load straight, open the top cover and pull the
release lever. Pull the paper out, close the top cover and try again .
When you print on transparencies, remove each sheet immediately
after it is printed out.
•
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CHAPTER 2 PAPER HANDLING
How to Load Paper in the Straight Paper Path Slot
1. Make sure that the (On/Off) LED is on. Take a sheet of paper and
insert it into the Straight Paper Path Slot. Be sure to insert the paper
to the right hand side of the Paper Feeding Slot Guide looking at the
printer from the front. Be sure to adjust the paper to the mark below.
Fig. 2-4 Loading Paper in the Straight Paper Path Slot
Caution
!
•
Make sure you insert paper into the Paper Feeding Slot straight so that
the paper does not skew.
•
•
•
Be sure to adjust the paper setting in the printer driver.
Load thick paper and envelopes from the straight paper path slot.
When the printer is in Auto-Power off mode, the paper will be ejected
automatically. Turn the printer on and load the paper again.
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USER’S GUIDE
How to Load Envelopes in the Straight Paper Path Slot
1. Take an envelope and insert it into the Straight Paper Path slot. Be
sure to adjust the paper to the mark below.
Fig. 2-5 Loading Envelopes
✒ Note
•
•
When you load envelopes, insert the envelope carefully so that it won't
skew.
Do not print on the rear of envelopes. If you do, it might damage the
printer.
•
•
When loading envelopes, load them with the print side face up.
When you print on envelopes, be sure to load them with the short edge
downwards with the flap to the left hand side when you view the printer
from the front.
•
When an envelope is curled, straighten it before printing.
Fig. 2-6 Straighten the Envelopes
Fold the flap securely with a pen or with your finger before loading
envelopes.
•
Fig. 2-7 Fold the flap
•
Make sure that the amount of curl of the envelope is less than 5 mm
when you load envelopes. Curl at the edge of envelopes must be less than
1 mm. If you print on these envelopes, it might damage the printer.
1mm
5mm(0.195")
Fig. 2-8 curl height
Curl at the edge
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CHAPTER 2 PAPER HANDLING
How to Load Paper in the Auto Cut Sheet Feeder (MP-21CDX or
optional SF-21MP users only)
1. Make sure that the Latches on both sides of the Auto Cut Sheet
Feeder are closed.
2. Fit the Auto Cut Sheet Feeder onto the printer. Push the latches
securely until you hear them click into the lock position.
Fig. 2-9 Fit the Auto Cut Sheet Feeder onto the Printer
3. Tilt the Auto Cut Sheet Feeder fully (1). Press the center of the Feeder
cover a little and open the Feeder Cover(2).
Fig. 2-10 Tilt the Feeder and Open the Cover
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USER’S GUIDE
4. Pull the wire up.
Fig. 2-11 Pull the Wire up
5. Fan the stack of paper before loading.
6. Load the paper stack with the printing (coated) side upwards. Align the
right side of the paper against the right hand side of the Auto Cut Sheet
Feeder. Make sure that the paper is stacked below the
mark. You can
load up to approx. 30 sheets of plain paper (75g / m2).
7. Adjust the Paper Guide to the left hand side of the paper and close the
Feeder Cover.
Fig. 2-12 Loading Paper
✒ Note
When you install the Feeder onto the printer, make sure that the Feeder is
straight.
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CHAPTER 2 PAPER HANDLING
Caution
!
•
You can load glossy paper only from the Paper Feeding Slot or from the
Straight Paper Path Slot.
•
•
•
When you load glossy paper, load only one sheet at a time.
Make sure the paper loaded in the Feeder is all the same type.
When adding paper, first remove any remaining paper from the Feeder
and stack it with the new paper, then insert the new paper stack into the
Feeder.
•
•
•
Be sure to adjust the paper setting in the printer driver.
Do not tilt the printer forwards.
When you carry the printer, move the printer and Feeder carefully as
shown below.
Do not hold only the Feeder when carrying the printer.
Do not turn the printer upside down.
Be sure to set the Printer Stand in the original position before removing
the Feeder.
Fig. 2-13 The Printer and the Auto Cut Sheet Feeder
✒ Note
If the paper will not load from the Feeder, use the Paper Feeding Slot and try
again. Ensure that the latches are connected securely and tilt the Feeder fully.
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USER’S GUIDE
How to Remove the Auto Cut Sheet Feeder from the Printer
1. Open the Feeder Cover and remove the paper.
2. Move the Paper Guide to the left.
3. Fold the wire back in the Auto Cut Sheet Feeder, and close the Feeder
Cover and then tilt the Feeder forwards.
Caution
!
Ensure you move the Paper Guide to the left, otherwise it will cause
damage to the Auto Cut Sheet Feeder.
4. Open the Latches( ) on the rear of the Cut Sheet Feeder by them
①
forwards and push the Latches( ) on both sides inwards into the sheet
②
feeder. Remove the Auto Cut Sheet Feeder from the Printer.
Fig. 2-14 Latches
5. Set the Latches on both sides of the Cut Sheet Feeder to the normal
position.
Fig. 2-15 Latches
Caution
!
Treat the Latches carefully so that they do not break.
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CHAPTER 3 CONTROL PANEL
CHAPTER 3
CONTROL PANEL
LED AND BUTTONS
This section refers to the following LEDs and buttons on the printer
control panel.
Fig. 3-1 Control Panel
LEDs
The (On/Off) LED
The (On/Off) LED indicates the current power status of the printer.
LED
On
Printer status
The printer is turned on and ready to print.
●
Off
❍
The printer is turned off.
Error status with the
(Alarm) LED on.
Blinking The printer is receiving data.
❍↔●
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USER’S GUIDE
Ink LEDs (
(BC) LED and
(MY) LED)
Each Cartridge LED indicates when the ink is low or empty.
LED
Blinking
Printer status
The color ink cartridge is running out of ink. You
should prepare a new ink cartridge for that color.
The color ink cartridge is empty. You should
replace it with a new one immediately for optimum
❍↔●
On
●
This may also indicate that one or more ink
cartridges may not be installed correctly or there is
no cartridge installed if the (Alarm) LED is on.
(Alarm) LED
The
LED
(Alarm) LED indicates a printer error status.
Printer status
On
●
Paper empty, paper jam or mis-feeding. If a paper
There is no ink cartridge installed or the ink
cartridge(s) is not installed correctly when an ink
LED(s) is also on.
Blinking
❍↔●
The top cover of the printer is open and should be
closed so that the printer can print.
When the
(Alarm) LED is on or blinking and the printer has detected
Chapter 5 and clear the problem to make the printer ready to print.
When (On/Off) LED+ (Alarm) LED and Ink LEDs (
LED+ (MY) LED) Blink in Turn
(BC)
•
•
The printer is making itself ready to print.
The printer is cleaning the print head.
When All the LEDs Blink at the Same Time
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CHAPTER 3 CONTROL PANEL
Buttons
The (On/Off) Button (Retry)
When you press this button and the (On/Off) LED comes on, the
printer becomes ready to operate.
When you press this button and the
printer is turned off.
(On/Off) LED
goes off, the
When the
(Alarm) LED is on and the (On/Off) LED is off,
pressing this button will resume printing and the mis-feed will be cleared.
Make sure that the (On/Off) LED comes on after you press this
button.
Clean Button
When you want to clean the print head, press this button.
Warning
Even if you turn the (On/Off) button off, power is not completely
shut off. In case of emergencies, you must remove the Printer
Interface Card from the computer and remove the AC Adapter from
the mains if connected (MP-21CDX or PA-21MP users only) in order
to shut off power completely.
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CHAPTER 4 MAINTENANCE
CHAPTER 4
MAINTENANCE
CLEANING THE PRINT HEAD
Clean the print head if you get white lines in text or graphics on your
printed document.
You can clean the 4 color (black, cyan, yellow, magenta) print heads by
control panel button operation.
✒ Note
When the printer is performing print head cleaning, all the LEDs blink
alternately.
How to clean the print head
Press the Clean button and the printer cleans the print head automatically.
Wait until all the LEDs stop blinking.
Caution
!
Do not remove cables when the printer is cleaning its print head.
✒ Note
You can also clean the print head from the printer driver. Select
‘Maintenance’ from the ‘MP-21C series’ group in Windows.
Automatic Periodical Cleaning
This printer carries out Automatic Periodical Cleaning to ensure that the
printer maintains optimum print quality at all times. This setting will use
ink during the cleaning sequences.
If you want to only clean the print head by manually selecting cleaning,
you can turn this setting off through the printer driver. This setting will
save ink but you will need to clean the print head manually when
necessary.
To turn the setting to off, select 'Maintenance' from the MP-21C series
group in Windows.
✒ Note
When you carry out cleaning 3 times within one hour by using the printer
clean button, the third clean will become a 'Power Clean'.
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USER’S GUIDE
REPLACING THE INK CARTRIDGES
When the Ink LED(s) (
(BC) LED and/or
(MY) LED) blink or
come on, replace the indicated color ink cartridge with a new one.
We strongly recommend you only use Brother original ink cartridges for
the printer as these will provide the best print quality. Using other ink
may void the warranty for this printer.
Black & Cyan
Magenta & Yellow
LC03BC
LC03MY
Caution
!
•
•
Make sure that the (On/Off) LED is on when you replace the ink
cartridges.
When the ink has run out, the Ink LED(s) (
(MY) LED) turn on. When you find this, replace the ink cartridges
immediately.
(BC) LED and/or
•
•
DO NOT replace the Ink Cartridges while the printer is working.
Use the ink cartridge up within 6 months of installation.
How to replace the ink cartridges
1. Make sure that the (On/Off) LED is on. Open the top cover.
2. Remove the ink cartridge you need to replace.
Fig. 4-1 Removing the Cartridge
Warning
DO NOT push the shutters in the ink cartridge slot. There are sharp
pins inside the Ink Cartridge Slot. If you touch them, it might cause
injury.
Caution
!
DO NOT remove ink cartridges if you do not need to replace them. Once
you remove a cartridge, you cannot re-use it.
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CHAPTER 4 MAINTENANCE
Caution
!
Throw away the removed ink cartridges immediately so that you do not
re-install the old one by mistake.
3. Open the new ink cartridge box and take the cartridge out of the bag.
✒ Note
You can recognize whether the cartridge is used or new by the white gum
on the rear of the cartridge. If it is stained with ink, it is a used ink
cartridge.
4. Insert the new cartridge, making sure to insert it into the correct
position. Push it in until you hear a click as it locks into position.
Make sure that the Ink LED(s) (
LED) turn off.
(BC) LED and/or
(MY)
Fig. 4-2 Install a New Ink Cartridge
5. Close the top cover. The printer will automatically start cleaning the
print head. Wait until all the LEDs stop blinking.
Warning
If ink stains your body or clothing, wash with soap or detergent
immediately.
If ink gets in your eyes, irrigate them with water immediately and
consult a doctor if you are concerned.
Caution
!
Once you have installed the cartridge, DO NOT take it out until the Ink
LED(
(BC) LED and/or
(MY) LED) blinks or comes on or until
the ink runs out. Once you have removed an ink cartridge, DO NOT re-
install it.
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USER’S GUIDE
Caution
!
Once you install an ink cartridge, use it up within 6 months. Use ink
cartridges within 2 years of the production date.
Caution
!
DO NOT remove the Ink Cartridges when the printer is off. If you have
replaced ink cartridges while the printer is turned off, reset the ink
counter from the maintenance tool in the printer driver. If you do not
reset the counter the inside of the printer or the printouts may get stained
with ink.
Caution
!
Be sure to replace ink cartridges when the printer indicates ink empty or
nearly empty.
Caution
DO NOT shake the ink cartridges.
!
Caution
!
DO NOT leave the printer with empty ink cartridges or with the ink
cartridges removed.
Caution
!
DO NOT re-use ink cartridges you have removed from the printer.
✒ Note
If either of the Ink LEDs (
(BC) LED and/or
(MY) LED) and the
(Alarm) LED is on after you have installed the ink cartridges, check
that the ink cartridges are installed correctly.
✒ Note
Every 5 days, the printer will clean its print head automatically when you
send the first print job.
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CHAPTER 4 MAINTENANCE
CLEANING THE PRINTER
Cleaning the Printer
1. Before cleaning the printer or printer platen, be sure to turn off the
printer and remove the PC Card Cable from your computer and
remove the AC Adapter (MP-21CDX or PA-21MP users only) if
connected and make sure that all the LEDs are off.
2. Open the top cover.
3. Wipe the printer platen with a cotton swab.
Fig. 4-3 Cleaning the Printer Platen
Caution
!
DO NOT touch the Flat Cable, Rollers, Print Head and the Encoder Strip
when cleaning.
Fig.4-4 The Flat Cable and the Encoder Strip
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USER’S GUIDE
REPACKING THE PRINTER
Caution
!
Whenever you transport the printer, use the packing materials which are
provided with your printer. Also, follow the steps below to repack the
printer, or the printer may be damaged. This will void the printer’s
warranty.
1. Turn off the (On/Off) button and turn the printer off. Make sure
that the (On/Off) LED is off.
2. Remove the Printer Interface Card from your computer. Remove the
PC Card Cable from the printer and Printer Interface Card. Remove
the AC Adapter, Parallel Interface Cable and Auto Cut Sheet Feeder
if connected.(MP-21CDX, PA-21MP and SF-21MP users only)
Fig. 4-5 Remove the Cable
3. Wrap the printer in the plastic bag and place it in the original
carton box with the original packing material.
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CHAPTER 4 MAINTENANCE
4. Place any documents (manual and any documentation describing the
reason for returning the printer) in the carton box as shown below.
Fig. 4-6 Repacking the printer
5. Close the carton box and tape it securely.
Caution
!
• Make sure that the printer has the ink cartridges fitted to it when
shipping.
• Do not turn the printer upside down while shipping.
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CHAPTER 5 TROUBLESHOOTING
CHAPTER 5
TROUBLE SHOOTING
ALARM INDICATIONS AT A GLANCE
Operator Calls
If a recoverable error occurs, the printer indicates an ‘operator call’ by
blinking or turning on the
(Alarm) LED.
Find the error and take the appropriate action to correct it. The printer
automatically recovers from most errors, but you may need to reset the
printer with the button as described below.
LEDs
(Alarm) ●
Error
Action
Paper jam
Clear the paper jam by referring to the next section
(On/Off) ❍
Paper empty
Mis-feed
Load paper in the printer by referring to Chapter 2.
Reinstall the paper. When using the Auto Cut Sheet
Feeder (MP-21CDX or SF-21MP users only), press
the
(On/Off) button after reinstalling the paper
stack into the Feeder.
Cover Open
The Top Cover of the printer is open. Close it to
resume printing.
(Alarm) ❍↔●
(On/Off) ●
No Cartridge One or more ink cartridges are not installed
correctly or are missing.
(Alarm) ●
Ink ●
(
(BC) and/or
(MY))
Ink Empty
Replace the ink cartridge with a new one.
Ink ●
(BC) and/or
(MY))
Ink ❍↔●
(BC) and/or
(MY))
All ❍↔●
(
Ink Nearly
Empty
Indicates that the indicated ink cartridge will run out
soon. You should purchase a new ink cartridge
ready for when Ink Empty is indicated.
(
Service call
See the Service Calls section on the next page.
✒ Note
If the printer does not operate as you expect it to, it is recommended that
you unplug the printer, then plug it in and try printing again. If you still
have problems, consult your dealer or our authorized service
representative before returning this product.
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USER’S GUIDE
Service Calls
If an unrecoverable error occurs, the printer indicates the need for a
service call by lighting all the LEDs and then the following combination
of lamps alternately:
Service Call
Service 1
Service 2
Service 3
Service 4
(On/Off)
(Alarm)
❍
❍
❍
❍
❍
●
❍
❍
●
❍
●
❍
(BC)
(MY)
●
❍
●
❍
Service Call
(On/Off)
(Alarm)
Service 5
Service 6
Service 7
Service 8
❍
●
❍
❍
●
●
❍
●
●
●
❍
❍
(BC)
(MY)
●
❍
●
❍
Service Call
(On/Off)
(Alarm)
Service 9
Service 10
Service 11
Service 12
●
❍
❍
●
❍
●
●
❍
●
●
●
❍
(BC)
(MY)
●
❍
●
❍
Service Call
(On/Off)
(Alarm)
Service 13
Service 14
●
●
❍
●
●
●
●ON
(BC)
(MY)
●
❍
❍ OFF
If you see any of these service call indications, turn the (On/Off)
button off and on and then try to print again.
If you cannot clear the error and see the same service call indication after
turning on the printer, make sure that the status monitor of the printer is
on and consult your dealer or our authorized service representative.
Report the error status and situation referring to the table above.
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CHAPTER 5 TROUBLESHOOTING
PAPER JAMS
How to clear paper jams
1. Open the Top Cover and pull the Release Lever.
Fig. 5-1 Pulling the Release Lever
2. Pull out the jammed paper carefully with the top cover open.
Fig. 5-2 Pulling the Jammed Paper Out
3. Push back the Release Lever and close the Top Cover.
✒ Note
•
When the printer platen gets stained, clean the platen referring to the
Ensure you leave the top cover open when you are removing jammed
paper.
•
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USER’S GUIDE
How to clear a paper jam when using the Auto Cut Sheet Feeder (MP-21CDX
or SF-21MP users only)
If a paper jam occurs when you are using the Feeder, try to remove the
jammed paper as shown in ‘How to clear paper jams’ section of this
chapter.
If you cannot remove it, even after following the instructions, do the
following.
1. Open the top cover and pull the Release Lever.
2. Tilt the Auto Cut Sheet Feeder forwards.
3. Pull the jammed paper from the Feeder side.
Fig. 5-3 Pulling the Jammed Paper Out
4. Tilt the Feeder back.
5. Push back the Release Lever and close the top cover.
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CHAPTER 5 TROUBLESHOOTING
Q & A
This section contains commonly asked questions and the answers
concerning your printer. If you have encountered a problem, try to find
the question relating to your problem and take the steps recommended to
correct the problem.
Setting Up the Printer Hardware
Question
Recommendation
The printer does not work. All
LEDs are off.
The printer may not be turned on. Check to see if the
AC adapter (MP-21CDX or PA-21MP users only) is
plugged into a live power source or the Printer
Interface Card is connected to the computer and the
(On/Off) button is on.
Check that both ends of the PC Card Cable are
connected securely to the printer and your PC/ Printer
interface Card.
The printer does not print.
Check the following:
•
•
•
•
•
The printer is turned on.
The (On/Off) LED is on.
All of the protective parts have been removed.
The top cover of the printer is closed.
The ink cartridges are installed properly.
•
The Ink LEDs (
(BC) LED and/or
(MY)
LED) are not on. If one or more are on, replace
the ink cartridge(s).
•
The Printer Interface Card and the cable is
securely connected between the printer and
computer or the printer is connected to the AC
Adapter and parallel Interface Cable.
The (Alarm) LED is off. If the (Alarm)
LED is blinking or on, refer to the Operator Call
section of this manual.
•
•
•
In Windows, the MP-21C/CDX printer is selected
in the printer settings in your application.
The host is configured correctly: check printer
port, print manager etc. (clear stored job or ‘use
print manager’ is selected off)
•
Printer port you select is the correct one for using
the Printer Interface Card or Parallel Interface
Connector.
Try cleaning the print head.
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USER’S GUIDE
Setting Up the Printer for Windows
Question
Recommendation
I cannot print from my
application software.
Make sure the supplied Windows printer driver is
installed correctly and selected in your application
software.
I cannot print the entire page.
Check to see if the size of paper in the feeder is the
same as the one that you have selected in your
application or the printer driver
Computer indicates a device
time-out.
•
If the (Alarm) LED is blinking, clear it
referring to the ‘Alarm Indications at a Glance’
section in this chapter and try to print again.
If the (Alarm) LED is off, wait a short while
and then click on the Retry button on the PC
screen dialog box.
•
•
•
If the (On/Off) LED is blinking, press the
cancel button on your PC and retry printing.
If all the LEDs are blinking alternately, the printer
is cleaning its print head. Wait until they stop
blinking.
Check to see if the (On/Off) LED is on.
Paper is empty. Load paper and press the (On/Off)
button if the (Alarm) LED is on with the
(On/Off) LED blinking to recover from the error
status..
Computer indicates Paper
Empty.
Computer indicates Off Line.
Press the (On/Off) button to make the printer
ready. Check the (On/Off) LED is on.
Computer indicates Power Off. Check if the printer is securely plugged into the AC
outlet or the Printer Interface Card is connected to the
computer and the (On/Off) LED is on.
Computer indicates an error
message other than above.
Check the following;
•
•
The printer is connected directly to the computer.
The computer is set to work in bi-directional
mode.
•
•
•
•
The printer port is correct.
Selection of the printer is correct.
Recommended interface cable is being used.
If the printer port is set as an ECP port, change it
to be a bi-directional port. See your PC’s manual
for how to change the printer port.
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CHAPTER 5 TROUBLESHOOTING
Paper Handling
Question
Recommendation
The printer does not load
paper.
•
When you feed paper from the Paper Feeding
Slot, make sure to push the paper fully down into
the slot with the paper straight.
(For MP-21CDX and optional SF-21MP users only)
Check to see if the (Alarm) LED is on. If so,
the Auto Cut Sheet Feeder may be out of paper or
not properly installed. If it is empty, load a new
stack of paper into the feeder.
•
•
Check to see if the paper loaded meets the
specification of the paper described in Chapter 2.
If there is paper in the Auto Cut Sheet Feeder,
make sure that it is straight. If the paper is curled,
you should straighten it before printing.
•
Sometimes it is helpful to remove the paper, turn
the stack over and replace it in the paper tray.
Reduce the stack of paper in the Auto Cut Sheet
Feeder, then try again.
•
How can I load envelopes?
You can load envelopes from the Straight Paper Path
Slot. Your application software also must be set up
correctly to print on the envelope size you are using.
This is usually done in the page setup or document
setup menu of your software. Refer to your
applications manual for further information.
What paper can I use?
You can use plain paper, coated paper, glossy paper,
envelopes and transparencies. For information on
Check to see if:
How can I clear paper jams?
The printer loads more than
one sheet at a time when using
the Auto Cut Sheet Feeder
(MP-21CDX or optional SF-
21MP users only).
•
•
•
•
•
The paper loaded is all the same type.
Paper that meets the specifications is loaded.
Papers were fanned before loading.
The stack of paper is not too high.
The side guide is not set too tight.
The printer doesn’t eject paper. Turn the printer off and on.
Paper loads skewed when
using the Auto Cut Sheet
Feeder (MP-21CDX or
optional SF-21MP users only).
Mis-picking up paper when
using the Feeder.
Check the following;
•
•
The side guide is adjusted correctly.
The amount of paper you have loaded is correct.
Check to see if :
•
•
The Feeder is installed correctly.
The Feeder has been tilted backwards.
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USER’S GUIDE
Printing
Question
Recommendation
The printer prints unexpectedly
or it prints incorrect images.
•
Cancel the print job from your computer. Then,
turn the printer off and on.
•
Make sure your application software is correctly
set up to use this printer and check the printer
driver settings or printer settings in your
application software.
•
If the printer port is set as an ECP port, change it
to be a bi-directional port. See your PC’s manual
for how to change the printer port.
The computer hangs up when
Check to see if the system resources are enough (PC
the printer starts printing, or an memory, etc). When you have many applications
application error occurs.
open, the system resources of your PC will not be
enough and your PC will hang up. Close applications
you are not using and try again.
My headers or footers appear
when I view my document on
screen but do not show up
when I print them.
Most Inkjet printers have a restricted area that cannot
be printed on. Adjust the top and bottom margins in
your document to allow for this. Check by using the
preview screen in the application.
Printing takes too long.
•
When you print color graphic images, there is a
large amount of data and the printer will take a
relatively long time to complete printing.
When all the LEDs are blinking alternately, the
printer is making itself ready to print. Wait till the
(On/Off) LED comes on. Printing speed
depends on the memory size and performance of
your PC.
•
•
•
Super Fine mode takes a long time to complete
printing, set the mode to Normal mode or Draft
mode.
The printer may be set in monochrome mode.
Check the setting of the printer driver.
Check that the ink has not run out.
Make sure that the PC is on. Remove the Printer
Interface Card and re-insert it into the PC.
Contact the vendor of the PC you are using and
get the latest PC card service software from them.
Restart your computer.
The printer doesn’t print in
color.
•
•
The printer will not turn on
again or is unable to print after
the PC goes into sleep mode
(Suspend or Hibernation) when
using Windows 3.1x.
•
•
5-8
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CHAPTER 5 TROUBLESHOOTING
Print Quality
✒ Note
You can clear a print quality problem by replacing an ink cartridge with a
new one if the Ink LED (
(BC) LED or
(MY) LED) is on or
blinking.
Question
Recommendation
Printed pages contain white
horizontal lines or the image is
faint.
•
You may clear the problem by cleaning the print
•
If the same problem occurs after cleaning, print the
test print to identify the cartridge that is causing the
problem and replace the ink cartridge. (See
ABCDE
Fig. 5-4 White Horizontal Lines
or Faint Images
If the same problem still occurs, contact your dealer or
our authorized service representative.
Nothing is printed on the page.
•
•
Make sure that the ink cartridges are not empty. If
they are, replace the ink cartridges. (See “Replacing
If the same problem occurs, contact your dealer or
our authorized service representative.
•
Fig. 5-5 White Page
The colors of your print output
are not what you expected.
•
•
Carry out print head cleaning.
Try test printing from the maintenance program in
the printer driver.
•
•
Check to see if the ink cartridges are installed
correctly and are not empty.
You can adjust the color by using the custom setting
in the driver. Colors which printers can express and
colors you see on monitors are somewhat different.
The printer may not be able to express exactly some
colors on your monitor.
Check if the printer driver settings are correct.
Vertical lines are not aligned or In Bi-Directional Printing, the printer prints from right
the outline of characters is
faint.
to left and left to right. Therefore, sometimes vertical
lines may not be aligned. Adjust the alignment through
the printer driver after carrying out a test print or select
uni-directional printing in the printer driver.
Envelopes are stained with ink. When the printer platen gets stained, clean the printer
platen referring to ‘Cleaning the Printer’ section in
The printout is not clear or the
color is not vivid.
•
•
Use Brother special papers or very white papers.
Check to see that you are not printing on the reverse
side of special paper.
•
Check if the ink cartridges are installed correctly.
5-9
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USER’S GUIDE
Question
Recommendation
Colors are light.
You may have printed in Draft mode. Set to Normal
mode or Super Fine mode in the printer driver.
Some colors are missing.
•
•
Clean the print head several times.
Ink may have run out. Check to see if you have run
out of certain ink colors.
Check if the printer driver settings are correct.
Select the correct resolution for the media you are
using.
Printed paper is damaged by
excessive ink.
Printout is fuzzy.
•
•
Clean the print head.
Use Brother genuine ink and cartridges.
The space between lines of text Check to see if there is an obstacle in the paper path.
is narrower than you have set.
Black lines appears.
Open the top cover and check.
Banding appears.
•
•
Check to see if the media setting is correct in the
printer driver.
You can carry out horizontal line alignment from
the printer driver. For details, see Help.
If the same problem still occurs, contact your dealer or our authorized service
representative.
5-10
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CHAPTER 5 TROUBLESHOOTING
Caution
!
Operation of the printer outside the specifications shall be deemed abuse
and all repairs thereafter shall be the sole liability of the end user
/purchaser.
(For USA & CANADA Only)
For technical and operational assistance, please call:
In USA
1-877-284-3238
(outside California)
949-859-9700 Ext. 329 (within California)
1-800-853-6660
In CANADA
514-685-6464
(within Montreal)
If you have comments or suggestions, please write us at:
In USA
Printer Customer Support
Brother International Corporation
15 Musick
Irvine, CA 92718
In CANADA
Brother International Corporation (Canada), Ltd.
- Marketing Dept.
1, rue Hôtel de Ville
Dollard-des-Ormeaux, PQ, Canada H9B 3H6
BBS
For downloading drivers from our Bulletin Board Service, call:
In USA
In CANADA
1-888-298-3616
1-514-685-2040
Please log on to our BBS with your first name, last name and a four digit number for
your password. Our BBS supports modem speeds up to 14,400, 8 bits no parity, 1
stop bit.
Fax-Back System
Brother Customer Service has installed an easy to use Fax-Back System so you can
get instant answers to common technical questions and product information for all
Brother products. This is available 24 hours a day, 7 days a week. You can use the
system to send the information to any fax machine, not just the one you are calling
from.
Please call 1-800-521-2846 (USA) or 1-800-681-9838 (Canada) and follow the voice
prompts to receive faxed instructions on how to use the system and your index of
Fax-Back subjects.
DEALERS/SERVICE CENTERS (USA only)
For the name of an authorized dealer or service center, call 1-800-284-4357.
SERVICE CENTERS (Canada only)
For service center addresses in Canada, call 1-800-853-6660
INTERNET ADDRESS
For technical questions and downloading drivers: http://www.brother.com
5-11
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APPENDIX
APPENDIX
PRINTER SPECIFICATIONS
Printing
Print Method
Resolution
Piezo with 32 X 4 nozzles
720 X 720 dots per inch (DPI) - Super Fine
360 X 360 dots per inch (DPI) - Normal
180 X 360 dots per inch (DPI) - Draft
Print Speed
(with Printer Interface Card)
107 cps at 10 cpi
Up to 1.7 PPM in full color
(Brother Standard Test Sheet)
(with AC Adapter)
180 cps at 10 cpi
Up to 2.5(Letter)/2.4(A4) PPM in Blue/Black mode with AC
Adapter (Brother Standard Test Sheet)
Up to 2 PPM in full color
(Brother Standard Test Sheet)
Print Width
203.2 mm (8 inches )
Controller
Interface
PCMCIA interface
Parallel interface
Control panel
Diagnostics
2 buttons and 4 LEDs
Self-diagnostic program
Appendix-1
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USER’S GUIDE
Electrical and Mechanical
Power Source
<Printer Interface Card mode>
Power Save Mode:
Stand-by:
0.6 W
1.0 W
Printing-average:
2.5 W or less
<AC Adapter mode>
Power Save Mode:
Stand-by:
0.7 W
1.1 W
Printing-average:
3.2 W or less
Noise
Printing: 40 dB A or less
Temperature
Operating: 10 to 35°C (50 to 95°F )
Storage:
-20 to 60°C (-4 to 140°F )
Humidity
Operating: 20 to 80% (without condensation)
Storage: 5 to 95% (without condensation)
Dimensions (D X W X H)
Weight
50.8 X 300 X 106 mm (2.0 X 11.8 X 4.2 inches )
Approx. 1,000 g. (2.2 lb )
Print Media
Paper input
Manual loading from the Paper Feeding Slot or Automatic
loading from the Optional Feeder
•
Paper Type
Plain paper, coated paper, glossy paper, transparencies,
envelopes and organizer sheets
•
Paper size: A4,Letter Executive, B5,A5, Legal
Envelopes: commercial No.10 DL, B5, C5, Monarch
Organizer: K, L
Width
100-215.9 mm
(3.94-8.5”)
Length
Weight
100-355.6 mm
(3.94-14”)
60-157 g/m2.
(16-42 lb)
•
Maximum optional feeder capacity: Approx. 30 sheets
of 75 g/m2 plain paper.
Appendix-2
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APPENDIX
Paper Output
1 sheet, face up
It is recommended that printed sheets are taken from the
paper output slot immediately after printing.
Ink
Twin cartridge system: separate from the print head
Service Life of Ink Cartridge
Approx. 250 page / LC03BC at 5% coverage
Approx. 150 page / LC03MY at 5% coverage
Appendix-3
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INDEX
INDEX
—A—
—M—
misfeed
(MY) LED
(Alarm) LED
Auto Cut Sheet Feeder
—B—
—N—
—O—
No Cartridge
(BC) LED
—C—
(On/Off) Button
(On/Off)LED
operator call
Clean Button
clean the print head
Coated paper
Color InkJet Glossy Paper
Cover Open
Organizer
Cut sheet
—P—
Paper
Size
—E—
2-1
Envelopes
error
Type
Paper empty
recoverable
unrecoverable
Paper Feeding Slot
Paper Feeding Slot Guide
paper guide
Paper jam
Paper Weight Range
printable area
2-6
—F—
Feeder Capacity
—Q—
—G—
Quality Coated Paper
Glossy paper
—H—
—R—
High Quality Coated Paper
Recommended paper
Release Lever
replacing the ink cartridges
Retry
—I—
ink cartridges
Ink Empty
Ink LEDs
—S—
service call
Ink nearly empty
Straight Paper Path Slot
Index-1
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