Blackberry Water System 71 User Manual

Create filters to limit the organizer data synchronized between your smartphone and your computer, 25

Configure your contact synchronization

options

Before you can synchronize your contacts between your BlackBerry smartphone and your computer, you need to configure

your synchronization options.

Connect your smartphone to your computer.

In the BlackBerry Desktop Software, click Organizer.

Click Configure beside Contacts.

In the Sync direction drop-down list, do one of the following:

•

To keep contact entries the same on your smartphone and your computer, click Two way between your device

and computer.

•

To synchronize updates to the contact entries from your computer to your smartphone, click One way to your

device only. To replace all entries on your smartphone with the entries on your computer, select the Replace all

entries on your device with the entries on your computer checkbox.

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User Guide

Organizer data

•

To synchronize updates to the contact entries from your smartphone to your computer, click One way to your

computer only. To replace all entries on your computer with the entries on your smartphone, select the Replace

all entries on your computer with the entries on your device checkbox.

In the Account Settings section, in the Contacts account drop-down list, click the contacts application that you use

on your computer.

Click Configure. Do one of the following:

•

If you use Microsoft Outlook, in the Outlook Profile drop-down list, click your profile.

If you use IBM Lotus Notes, click Browse to select your .ini file. If necessary, type your password. If you don't want

to be prompted for a password, clear the Prompt at every sync checkbox.

Click Close > OK.

To go back to the default options for all of your organizer data, in the BlackBerry Desktop Software, click Organizer > Reset

settings.

Related information

Customize the fields that synchronize between your smartphone and your computer, 26

Configure synchronization of a secondary collection of organizer data, 26

Create filters to limit the organizer data synchronized between your smartphone and your computer, 25

Configure your calendar synchronization

options

Before you can synchronize your calendar entries between your BlackBerry smartphone and your computer, you need to

configure your synchronization options.

Connect your smartphone to your computer.

In the BlackBerry Desktop Software, click Organizer.

Click Configure beside Calendar.

In the Sync direction drop-down list, do one of the following:

•

To keep calendar entries the same on your smartphone and your computer, click Two way between your device

and computer.

•

To synchronize updates to the calendar entries from your computer to your smartphone, click One way to your

device only. To replace all entries on your smartphone with the entries on your computer, select the Replace all

entries on your device with the entries on your computer checkbox.

•

To synchronize updates to the calendar entries from your smartphone to your computer, click One way to your

computer only. To replace all entries on your computer with the entries on your smartphone, select the Replace

all entries on your computer with the entries on your device checkbox.

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User Guide

Organizer data

If you don't want to synchronize calendar entries that have already passed, select the Only sync future entries

checkbox.

In the Account Settings section, in the Calendar account drop-down list, click the calendar application that you use

on your computer.

Click Configure. Do one of the following:

•

If you use the calendar application for Windows Vista or Windows 7, click Browse to select the location of your

Calendars file.

•

If you use Microsoft Outlook, in the Outlook Profile drop-down list, click your profile.

If you use IBM Lotus Notes, click Browse to select your .ini file. If necessary, type your password. If you don't want

to be prompted for a password, clear the Prompt at every sync checkbox.

Click Close > OK.

To go back to the default options for all of your organizer data, in the BlackBerry Desktop Software, click Organizer > Reset

settings.

Related information

Customize the fields that synchronize between your smartphone and your computer, 26

Configure synchronization of a secondary collection of organizer data, 26

Create filters to limit the organizer data synchronized between your smartphone and your computer, 25

Configure your memo synchronization

options

Before you can synchronize your memos between your BlackBerry smartphone and your computer, you need to configure

your synchronization options.

Connect your smartphone to your computer.

In the BlackBerry Desktop Software, click Organizer.

Click Configure beside Memos.

In the Sync direction drop-down list, do one of the following:

•

To keep memo entries the same on your smartphone and your computer, click Two way between your device and

computer.

•

To synchronize updates to the memo entries from your computer to your smartphone, click One way to your

device only. To replace all entries on your smartphone with the entries on your computer, select the Replace all

entries on your device with the entries on your computer checkbox.

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User Guide

Organizer data

•

To synchronize updates to the memo entries from your smartphone to your computer, click One way to your

computer only. To replace all entries on your computer with the entries on your smartphone, select the Replace

all entries on your computer with the entries on your device checkbox.

In the Account Settings section, in the Memos account drop-down list, click the memo application that you use on

your computer.

Click Configure. Do one of the following:

•

If you use Microsoft Outlook, in the Outlook Profile drop-down list, click your profile.

If you use IBM Lotus Notes, click Browse to select your .ini file. If necessary, type your password. If you don't want

to be prompted for a password, clear the Prompt at every sync checkbox.

Click Close > OK.

To go back to the default options for all of your organizer data, in the BlackBerry Desktop Software, click Organizer > Reset

settings.

Related information

Customize the fields that synchronize between your smartphone and your computer, 26

Configure synchronization of a secondary collection of organizer data, 26

Create filters to limit the organizer data synchronized between your smartphone and your computer, 25

Configure your task synchronization

options

Before you can synchronize your tasks between your BlackBerry smartphone and your computer, you need to configure

your synchronization options.

Connect your smartphone to your computer.

In the BlackBerry Desktop Software, click Organizer.

Click Configure beside Tasks.

In the Sync direction drop-down list, do one of the following:

•

To keep task entries the same on your smartphone and your computer, click Two way between your device and

computer.

•

To synchronize updates to the task entries from your computer to your smartphone, click One way to your device

only. To replace all entries on your smartphone with the entries on your computer, select the Replace all entries

on your device with the entries on your computer checkbox.

•

To synchronize updates to the task entries from your smartphone to your computer, click One way to your

computer only. To replace all entries on your computer with the entries on your smartphone, select the Replace

all entries on your computer with the entries on your device checkbox.

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Organizer data

If you don't want to synchronize tasks that have already passed, select Upcoming tasks only.

In the Account Settings section, in the Tasks account drop-down list, click the calendar application that you use on

your computer.

Click Configure. Do one of the following:

•

If you use Microsoft Outlook, in the Outlook Profile drop-down list, click your profile.

If you use IBM Lotus Notes, click Browse to select your .ini file. If necessary, type your password. If you don't want

to be prompted for a password, clear the Prompt at every sync checkbox.

Click Close > OK.

To go back to the default options for all of your organizer data, in the BlackBerry Desktop Software, click Organizer > Reset

settings.

Related information

Customize the fields that synchronize between your smartphone and your computer, 26

Configure synchronization of a secondary collection of organizer data, 26

Turn off wireless synchronization on your smartphone, 21

Create filters to limit the organizer data

synchronized between your smartphone

and your computer

You can set conditions to limit the organizer data that is synchronized between your BlackBerry smartphone and your

computer. Before you can create a filter, you must configure synchronization options for your contacts, calendars, memos,

and tasks.

Connect your smartphone to your computer.

In the BlackBerry Desktop Software, click Organizer.

Click Configure beside the organizer data type.

Click Advanced.

On the Filters tab, do one of the following:

•

To limit data that meets all filter conditions, click All of the following conditions.

To limit data that meets one or more of the filter conditions, click Any of the following conditions.

Select the organizer data entry field that you want to apply the filter to.

Select the operator that specifies the condition of the filter.

Select the date or text to filter.

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User Guide

Organizer data

To create an additional filter, click the + icon.

10. Click OK > OK.

Customize the fields that synchronize

between your smartphone and your

computer

You can customize the BlackBerry smartphone fields that synchronize between your smartphone and the organizer data

application on your computer. Some fields are already mapped between your smartphone and your computer. Before you

can complete this task, you must configure synchronization options for your contacts, calendars, memos, and tasks.

Connect your smartphone to your computer.

In the BlackBerry Desktop Software, click Organizer.

Click Configure beside the organizer data type.

Click Advanced.

To synchronize additional fields or to change the current field mapping, on the Fields tab, do any of the following:

•

In the Device Field column, select the checkbox beside the smartphone field that you want to synchronize.

In the <Application> Field column, in the drop-down list, click the field that you want the smartphone field to

correspond to.

To stop synchronizing a field, in the Device Field column, clear the checkbox beside the appropriate field. Fields that

can't be unmapped are dimmed.

Click OK > OK.

Configure synchronization of a secondary

collection of organizer data

If you don't want to synchronize your primary contact list, calendar, memos, or tasks from your computer to your

BlackBerry smartphone, you can choose to synchronize a different collection of organizer data. For example, you might

want to synchronize events from a calendar other than the main calendar on your computer. Before you can complete this

task, you must configure synchronization options for your contacts, calendars, memos, and tasks.

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User Guide

Organizer data

Connect your smartphone to your computer.

In the BlackBerry Desktop Software, click Organizer.

Click Configure beside the organizer data type.

Click Advanced.

On the Folders tab, click Select different <organizer data type> to sync.

Highlight the contacts application, calendar, memo folder, or task folder, and navigate to the correct folder. Click

Add.

Click OK > OK.

Synchronize your organizer data

Before you begin: To perform this task, you must first set up organizer data synchronization. Also, on your BlackBerry

smartphone, wireless synchronization must be turned off for each type of organizer data that you want to synchronize.

Connect your smartphone to your computer.

In the BlackBerry Desktop Software, click Organizer.

Review the organizer applications and settings that are selected for synchronization and, if necessary, make changes.

Click Sync Organizer.

Related information

Troubleshooting: Organizer data synchronization, 29

Configure your contact synchronization options, 21

Configure your calendar synchronization options, 22

Configure your memo synchronization options, 23

Configure your task synchronization options, 24

Change your conflict notification

If there are conflicts between the data on your BlackBerry smartphone and the data on your computer, you can choose

how you want to handle these conflicts and how often you want to be notified.

Connect your smartphone to your computer.

In the BlackBerry Desktop Software, click Organizer > Organizer options.

In the Conflicts section, click a notification method.

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Organizer data

Click OK.

Receive a prompt to confirm your

synchronization changes

If you make changes to your synchronization options for organizer data, you can choose to receive a prompt to confirm the

changes before the options take effect.

Connect your BlackBerry smartphone to your computer.

In the BlackBerry Desktop Software, click Organizer > Organizer options.

In the Confirm Your Changes section, do one of the following:

•

To receive a confirmation and details for all synchronization changes, select Confirm any changes.

To receive a confirmation before deleting an entry, select Only confirm when deleting entries.

To synchronize your organizer data without any confirmation, select Don’t ask for confirmation.

Click OK.

Save log files to your computer

You can save log files when you synchronize your organizer data or complete other tasks in the BlackBerry Desktop

Software. You can use these log files to troubleshoot possible issues you might encounter or you can send the files to a

technical support representative.

Connect your BlackBerry smartphone to your computer.

In the BlackBerry Desktop Software, click Tools > Desktop options.

Click the Configure sync logging options link.

In the Logging method drop-down list, do one of the following:

•

To save a log file that only contains your synchronization information, select Basic (sync data only).

To save a log file that contains your synchronization information and all details about your usage of the BlackBerry

Desktop Software, including personal information, select Full.

In the Keep log files for this many days drop-down list, click the number of days you want to keep your log files.

Click OK.

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User Guide

Organizer data

Troubleshooting: Organizer data

synchronization

I receive a message that my default services have

changed

When you synchronize your organizer data using the BlackBerry Desktop Software, you might receive a message that your

default services on your BlackBerry smartphone have changed if you recently added a new email address to your

smartphone, for example. Your default services are associated with your Calendar application, Contacts application, and

Messages application, and might change depending on the applications on your smartphone.

When you receive the message, you can do one of the following:

•

To return to your default services that were available the last time that you synchronized your data, click Yes. This

action does not change the default services on your smartphone.

To start using your new default service, which might duplicate some data entries if these entries already exist from

another service, click No.

To cancel the synchronization and review your default services settings for your smartphone, click Cancel.

If your smartphone is running BlackBerry Device Software 4.7.1 or earlier, you can only continue or stop the

synchronization from the message.

I can't synchronize my data to other calendars on my

computer

If you have more than one calendar on your BlackBerry smartphone, for example, a personal calendar from an email

account and a work calendar that is associated with a BlackBerry Enterprise Server, your smartphone is still set up to

synchronize only one smartphone calendar to your computer.

To change the calendar that is being used on your computer for synchronization, in the BlackBerry Desktop Software, click

Organizer. Click Configure beside Calendar. Change your calendar application.

To change the calendar that is being used on your smartphone for synchronization, you must change the default calendar

on your smartphone. For more information about how to change your default calendar, click the Help icon on the home

screen of your smartphone.

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User Guide

Organizer data

Some calendar entries are missing from my computer

after synchronization

If you have more than one calendar on your BlackBerry smartphone, you see a combined view of these calendar entries on

your smartphone by default.

You can only synchronize entries from one calendar on your smartphone to one calendar on your computer at a time. Some

entries might be missing from your computer because they belong to a different calendar on your smartphone that is not

set up to synchronize with the calendar on your computer.

To change the calendar that is being used on your smartphone for synchronization, you must change the default calendar

on your smartphone. For more information about how to change your default calendar, click the Help icon on the home

screen of your smartphone.

Some organizer data doesn't appear on my

smartphone after synchronization

You might need to verify your synchronization options. In the BlackBerry Desktop Software, click Organizer. Try the

following actions:

•

Check the conflict resolution options for the organizer data that isn't appearing. Click Organizer options. In the

Conflicts section, verify that the Don't sync conflicting data option isn't selected.

If some tasks aren't appearing on your BlackBerry smartphone, click Configure beside Tasks. Verify that the All tasks

option is selected.

If some calendar entries aren't appearing on your smartphone, verify that these calendar entries aren't appointments

and meetings that you manage for someone else. If you use Microsoft Outlook to manage someone else's calendar, that

person's appointments and meetings don't appear on your smartphone.

Duplicate organizer data fields appear on my

smartphone after synchronization

You might need to verify your synchronization options. In the BlackBerry Desktop Software, click Organizer. Try the

following actions:

•

Click Organizer options. In the Conflicts section, verify that the Create separate entries for conflicting data option and

Don't sync conflicting data option are not selected.

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Organizer data

•

For each organizer application, click Configure > Advanced. On the Fields tab, verify that the field mapping for each

organizer application is correct.

Beside Contacts, click Configure > Advanced. On the Fields tab, verify that both the First Name field and Middle

Name field in your organizer application are mapped to the First Name field on your BlackBerry smartphone.

I'm not notified when there is a conflict during

synchronization

In the BlackBerry Desktop Software, click Organizer > Organizer options. In the Conflicts section, verify that the Notify me

when there are conflicts option is selected.

Organizer data is cut off after synchronization

During synchronization, data that is too long, for example, long descriptions in calendar entries, might be cut off.

If you do not want data that is cut off to replace existing data during synchronization, in the BlackBerry Desktop Software,

click Organizer > Organizer options. In the Conflicts section, verify that the Notify me when there are conflicts option is

selected.

Synchronization stopped unexpectedly

If you are running an antivirus application on your computer, close the application temporarily and try synchronizing again.

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User Guide

Applications

About applications

Applications help you get the most benefit, value, and fun out of your BlackBerry smartphone.

When your smartphone is connected to your computer, the Applications screen in the BlackBerry Desktop Software lists

applications that are currently on your smartphone and lists any new or updated applications that are available for you to

™

add. This feature isn't available for the BlackBerry PlayBook tablet.

If your smartphone is connected to your computer using Bluetooth technology, you cannot add, update, or delete your

applications on your smartphone using the BlackBerry Desktop Software.

Add, update, or delete applications on your

smartphone

You can add, update, or delete applications on your BlackBerry smartphone using the Applications screen in the

BlackBerry Desktop Software. When you connect your smartphone to your computer, your smartphone is scanned and the

applications are listed in the Applications pane.

Connect your smartphone to your computer.

In the BlackBerry Desktop Software, click Applications.

When your smartphone applications are listed, do any of the following:

•

To update an application, click the + icon beside the name of the application.

To delete an application, click the x icon beside the name of the application.

To install an application file (.alx) that is saved on your computer, click Import files to browse to it.

In the Application Summary pane, review your changes.

Click Apply.

Related information

I cannot add, update, or delete smartphone applications, 33

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Applications

Add a display language to your smartphone

You can add a new language to your BlackBerry smartphone if your BlackBerry Device Software supports multiple

languages.

Connect your smartphone to your computer.

In the BlackBerry Desktop Software, click Applications.

Expand the BlackBerry <version> Core Applications section.

In the Language and Input Support section, click the + icon for the language that you want to add to your

smartphone.

Click Apply.

Troubleshooting: Applications

I cannot add, update, or delete smartphone

applications

If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server, your

organization might not permit you to add, update, or delete smartphone applications. For more information, contact your

administrator.

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User Guide

Software updates

Update your BlackBerry Device Software

You might want to update your BlackBerry Device Software for one of the following reasons:

•

To access new applications and features

To resolve a technical issue

Your wireless service provider requires that you update the BlackBerry Device Software

If an updated version of the BlackBerry Device Software is available for you to download, on the home screen of the

BlackBerry Desktop Software, the new version number is listed and the Update button appears.

It might take up to an hour to update your smartphone software. During that time, you cannot disconnect your BlackBerry

smartphone from your computer.

Connect your smartphone to your computer.

On the home screen of the BlackBerry Desktop Software, click Update.

•

To download an update, click Get update.

To view other available versions of the BlackBerry Device Software, click View other versions. If applicable, click

another version. Click Install.

Do any of the following:

•

To keep a backup file of your smartphone data and settings, select the Back up your device data checkbox. This

backup file is restored to your smartphone after the update is complete. If you don't back up your data, your

smartphone data, settings, and email messages are deleted from your smartphone after the update is installed.

•

To encrypt your backup data, click Encrypt backup file.

If you want to receive an email when an updated version of BlackBerry Device Software is available, select the

Keep me subscribed to email notifications checkbox.

Click Install update.

When you receive a confirmation message that the update is complete, you can disconnect your smartphone.

Update your BlackBerry Tablet OS

You might want to update your BlackBerry Tablet OS for one of the following reasons:

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Software updates

•

To access new applications and features

To resolve a technical issue

If an updated version of the BlackBerry Tablet OS is available for you to download, on the home screen of the BlackBerry

Desktop Software, the new version number is listed and the Update button appears.

It might take up to an hour to update your tablet software. During that time, you cannot disconnect your BlackBerry

PlayBook tablet from your computer.

Connect your tablet to your computer.

On the home screen of the BlackBerry Desktop Software, click Update.

•

To download an update, click Get update.

To view other available versions of the BlackBerry Tablet OS, click View other versions. If applicable, click

another version. Click Install.

If you want to receive an email when an updated version of BlackBerry Tablet OS is available, select the Keep me

subscribed to email notifications checkbox.

Click Install update.

When you receive a confirmation message that the update is complete, you can disconnect your tablet.

Receive notifications for software updates

If you sign up to receive notifications, when an updated version of the BlackBerry Device Software or BlackBerry Tablet OS

becomes available, you are notified with an email.

Connect your BlackBerry smartphone or BlackBerry PlayBook tablet to your computer.

In the BlackBerry Desktop Software, click Device > Device options.

On the General tab, select the Keep me subscribed to email notifications checkbox.

Type your email address.

Click OK.

To stop receiving the notifications, clear the Keep me subscribed to email notifications checkbox.

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User Guide

Switch to a new smartphone or new tablet

Switch to a new smartphone or new

tablet

About switching to a new smartphone or

new tablet

If you want to start using a new BlackBerry smartphone, you can use the BlackBerry Desktop Software to move your

current data and settings to your new smartphone. You can also use the BlackBerry Desktop Software to move your data

and settings from an existing BlackBerry PlayBook tablet to a new tablet.

If you're switching from a BlackBerry smartphone, your data and settings, such as supported email messages, organizer

data, and third-party applications that are compatible with your new smartphone, are imported to your new smartphone. If

your email account is associated with a BlackBerry Enterprise Server, your email settings are also imported to your new

smartphone.

If you're switching from a BlackBerry PlayBook tablet, your media files, application data, and settings are imported to your

new tablet.

Switch to a new smartphone

Before you begin: Before you switch from your current BlackBerry smartphone to a new BlackBerry smartphone, verify

that you have the most recent version of the BlackBerry Desktop Software on your computer.

Connect your current smartphone to your computer with a USB cable.

In the BlackBerry Desktop Software, click Device > Switch devices.

Click the icon for your current smartphone.

•

To transfer your existing smartphone data to your new smartphone, select the Device data checkbox.

To transfer any third-party applications that are compatible with your new smartphone, select the Third-party

applications checkbox.

Click Next. Your smartphone data is backed up.

At the prompt, connect your new smartphone to your computer with a USB cable and click Next.

Click the icon for your new smartphone.

Your smartphone data is imported to your new smartphone.

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Switch to a new smartphone or new tablet

Move your SIM card and your media card (if you have one) to your new smartphone.

If you're switching from a smartphone that is associated with the BlackBerry Internet Service, on your new smartphone, in

the setup wizard, open the email setup screen. Update your smartphone PIN.

Related information

Check for BlackBerry Desktop Software updates, 15

Switch to a new tablet

Before you begin: Before you switch from your current BlackBerry PlayBook tablet to a new tablet, verify that you have the

most recent version of the BlackBerry Desktop Software on your computer. You might be prompted to upgrade your

BlackBerry Tablet OS.

Connect your current tablet to your computer with a USB cable.

In the BlackBerry Desktop Software, click Device > Switch devices.

Click the icon for your current tablet.

•

To transfer your media files to your new tablet, including songs, pictures, and videos, select the Media files

checkbox.

•

To transfer your tablet settings and applications to your new tablet, select the Applications and settings

checkbox.

Click Next. Your tablet data is backed up.

At the prompt, connect your new tablet to your computer with a USB cable and click Next.

Click the icon for your new tablet.

Your tablet data is imported to your new tablet.

Related information

Check for BlackBerry Desktop Software updates, 15

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User Guide

Mobile Internet or tethering

About using Mobile Internet to tether your

smartphone

Depending on your wireless service provider, you can use the Mobile Internet feature to set up your BlackBerry smartphone

as a modem by connecting it to your computer with a USB cable. This is also known as tethering. Using your smartphone as

modem allows you to connect to the Internet on your computer when you might not otherwise have access to the Internet.

™

This feature isn't available for the BlackBerry PlayBook tablet.

You can use only one smartphone as a modem with your computer at a time. If your smartphone is associated with a

BlackBerry Enterprise Server, contact your administrator to make sure that the appropriate IT policy is turned on to use this

feature.

Set up your Mobile Internet settings

Before you can use your BlackBerry smartphone as a modem, you must set up your Mobile Internet settings. You select or

create a profile that contains the information that your wireless service provider needs to allow the Internet connection.

Some profiles have been provided but you can also create a new profile.

Connect your smartphone to your computer.

In the BlackBerry Desktop Software, click Tools > Mobile Internet settings.

Do one of the following:

•

If your wireless service provider appears in the Profile drop-down list, click their profile. In the Profiles Settings

section, type any required information that isn't included in the profile. For more information, contact your

wireless service provider.

•

If your wireless service provider doesn't appear in the Profile drop-down list, click Add. Type a name for the

profile. Contact your wireless service provider to determine the information that is required for the profile settings.

Click OK. Required information can vary for each wireless service provider.

Click OK.

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Mobile Internet or tethering

Connect to the Internet using your

smartphone as a modem

Before you begin: To perform this task, you must first set up your Mobile Internet settings to create a connection profile.

Depending on your wireless service plan, extra fees might apply.

Connect your BlackBerry smartphone to your computer.

In the BlackBerry Desktop Software, click Tools > Start Mobile Internet.

Click Connect.

To end the connection, click your Internet connection status. If the BlackBerry Desktop Software is already closed, you can

also end the connection by clicking the Dial-Up icon in the notification area of the Windows taskbar.

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User Guide

Certificates for your smartphone

About synchronizing certificates with your

smartphone

If your BlackBerry smartphone is associated with a BlackBerry Enterprise Server, you can use the certificate

synchronization tool to download or import certificates to your computer, synchronize certificates between your

smartphone and your computer, and verify the authenticity and status of certificates. This feature isn't available for the

™

BlackBerry PlayBook tablet.

The certificate synchronization tool is designed to access certificate status information and certificate server information

by requesting the information from certificate authority servers and LDAP, OCSP, and CRL certificate servers, or by

synchronizing the information between your computer and your smartphone over a USB connection.

Turn on the certificate synchronization tool

Before you can synchronize certificates, you must turn on the certificate synchronization tool in the BlackBerry Desktop

Software. If you selected the certificate synchronization option when you first started the BlackBerry Desktop Software, the

certificate synchronization tool is already turned on.

Connect your BlackBerry smartphone to your computer.

In the BlackBerry Desktop Software, click Tools > Desktop options.

Select the Use certificate synchronization checkbox.

Click OK.

Import a certificate from your computer

You can import several certificate file types to your BlackBerry smartphone, including .pfx, .p12, .cer, .der, .crt, .cert, .p7b,

or .key files.

Connect your smartphone to your computer.

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User Guide

Certificates for your smartphone

In the BlackBerry Desktop Software, click Certificates. If prompted, type the password for your key store login.

Click Import certificates.

Click a certificate file.

Click Open.

Synchronize certificates from your

computer to your smartphone

Connect your BlackBerry smartphone to your computer.

In the BlackBerry Desktop Software, click Certificates. If prompted, type the password for your key store login.

Select the checkbox beside one or more certificates.

Click Sync Certificates.

To remove a certificate from your smartphone, clear the checkbox beside the certificate. Click Sync Certificates.

View properties or status information for a

certificate

Connect your BlackBerry smartphone to your computer.

In the BlackBerry Desktop Software, click Certificates. If prompted, type the password for your key store login.

Click the tab for the type of certificate you want to see.

Double-click a certificate.

•

To view the certificate's properties, click the Details tab.

To view the status information, click the Certification Path tab. The Certificate status field displays status

information for the certificate.

Click OK.

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User Guide

Certificates for your smartphone

Certificate properties

Depending on the certificate, more properties or fewer properties might appear in the certificate synchronization tool of the

BlackBerry Desktop Software.

Property

Description

Certificate Label

This field displays the name of the certificate. By default, the certificate synchronization tool

displays the name of the certificate subject.

Security Level

This field displays the security level of the certificate if the certificate contains a private key.

This field displays the email address of the certificate subject.

Email Address

Certificate Source

This field displays the name of the certificate server that the certificate is located on or the

name of the Windows key store on the computer that the certificate is located on.

Serial Number

This field displays the certificate serial number in hexadecimal format.

Signature Algorithm

This field displays the algorithm that the certificate issuer used to generate the digital

signature.

Issuer

This field displays detailed information about the certificate issuer.

Valid From

This field displays the date that the certificate issuer specified as the start date for the

certificate.

Valid To

This field displays the date that the certificate issuer specified as the expiration date for the

certificate.

Subject

This field displays detailed information about the certificate subject.

Public Key

This field displays the standard that the public key complies to. Your BlackBerry smartphone

supports RSA, DSA, Diffie-Hellman, and ECC keys.

Subject Alternative

Name

This field displays an alternate email address for the certificate, if known.

This field displays the location of and access method for the OCSP status responders.

This field displays approved uses for the public key.

Authority Information

Access

Key Usage

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User Guide

Certificates for your smartphone

Property

Description

Thumbprint Algorithm

Thumbprint

This field displays the hash algorithm used to calculate the digital thumbprint of the certificate.

This field displays the digital thumbprint of the certificate. The digital thumbprint is a hash of

the certificate encoding.

Install a root certificate on your computer

You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone.

You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to install the root

certificate on your smartphone. For more information, contact your administrator.

Download the root certificate from the certificate authority server to your computer.

On your computer, right-click the root certificate.

Install the certificate in the Trusted Root Certification Authorities store.

If the root certificate contains multiple certificates, all the certificates are installed on your computer.

To install the root certificate on your smartphone, use the certificate synchronization tool of the BlackBerry Desktop

Software to synchronize the root certificate from your computer to your smartphone.

Certificate servers

Add, delete, or update a certificate server

Connect your BlackBerry smartphone to your computer.

In the BlackBerry Desktop Software, click Device > Device options.

On the Certificates tab, in the Servers section, click Configure.

•

To add a server, click a server tab. Click Add. Specify the server information.

To delete a server, click a server tab. Click a server. Click Delete.

To update a certificate server, click a server tab. Click a server. Click Edit. Change the connection information.

Click OK.

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Certificates for your smartphone

Change the default security level for private keys

Connect your BlackBerry smartphone to your computer.

In the BlackBerry Desktop Software, click Device > Device options.

On the Certificates tab, in the Private Key Security Levels section, change the default security level for signing keys

and decryption keys.

Click OK.

Turn off automatic initialization of the random number

generator

By default, each time that you connect your BlackBerry smartphone to your computer and open the BlackBerry Desktop

Software, the certificate synchronization tool initializes the random number generator on your smartphone. If you turn off

automatic initialization, your smartphone uses the same starting point each time it generates a random number.

Connect your smartphone to your computer.

In the BlackBerry Desktop Software, click Device > Device options.

On the General tab, clear the Initialize device random number generator checkbox.

Click OK.

Change the refresh rate for certificate revocation lists

You can change how often the certificate synchronization tool updates the certificate revocation lists on your BlackBerry

smartphone.

Connect your smartphone to your computer.

In the BlackBerry Desktop Software, click Device > Device options.

On the Certificates tab, in the Servers section, click Configure.

On the CRL tab, do any of the following:

•

If you want to update the certificate revocation lists on your smartphone every time that you connect your

smartphone to the BlackBerry Desktop Software or synchronize certificates, set the Update the cached CRL

servers every <#> hours field to 0.

•

If you want to specify a refresh rate, set the Update the cached CRL servers every <#> hours field to a number

other than 0.

Click OK.

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User Guide

Certificates for your smartphone

When you synchronize your certificates, the certificate synchronization tool queries the certificate revocation lists in the

key store cache for the revocation status of the certificates and updates the revocation status on your smartphone if the

status has changed.

Refresh all certificate revocation lists

Connect your BlackBerry smartphone to your computer.

In the BlackBerry Desktop Software, click Device > Device options.

On the Certificates tab, in the Servers section, click Configure.

On the CRL tab, click Update.

Click OK.

Use OCSP or CRL certificate servers to check the

revocation status of certificates

Connect your BlackBerry smartphone to your computer.

In the BlackBerry Desktop Software, click Device > Device options.

On the Certificates tab, in the Servers section, click Configure.

To use OCSP or CRL certificate servers to check the revocation status of certificates, do one of the following:

•

On the OCSP tab, select the Use OCSP checkbox.

On the CRL tab, select the Use CRL checkbox.

To use the connection information in the certificate extension section of a certificate to check the revocation status of

a certificate, do one of the following:

•

On the OCSP tab, select the Use OCSP certificate extensions checkbox.

On the CRL tab, select the Use CRL certificate extensions checkbox.

To use any certificate servers that you add to the certificate synchronization tool to check the revocation status of a

certificate, do one of the following:

•

On the OCSP tab, select the Use specified OCSP servers checkbox.

On the CRL tab, select the Use specified CRL servers checkbox.

Click OK.

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User Guide

Certificates for your smartphone

Download certificates for your contacts automatically

Before you begin: Before you perform this task, contact your administrator as this task can result in reduced computer or

network performance. You'll also need to verify that you have added an LDAP certificate server to the certificate

synchronization tool of the BlackBerry Desktop Software.

If you choose to perform this task, when you access the Certificates section in the BlackBerry Desktop Software, the

certificate synchronization tool queries all associated LDAP certificate servers and retrieves certificates for contacts in the

contact list on your BlackBerry smartphone.

Connect your smartphone to your computer.

In the BlackBerry Desktop Software, click Device > Device options.

On the Certificates tab, in the Servers section, click Configure.

On the LDAP tab, select the Use the contacts data on my device when searching LDAP servers checkbox.

Click OK.

Troubleshooting: Certificates

A certificate doesn't appear in the certificate list

Using your Internet browser, verify that the certificate is installed on your computer. See the online help for your Internet

browser for information about how to view the certificates that are installed on your computer.

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User Guide

Files

About copying files

You can copy files and folders between your BlackBerry smartphone or BlackBerry PlayBook tablet and your computer.

When you connect your smartphone or tablet to the BlackBerry Desktop Software, you can access its storage drive and

drag and drop files between your computer's desktop or Windows Explorer.

After you copy the files onto your smartphone or tablet, you can reorganize your files by moving them to a new or an existing

folder.

You can also copy encrypted files between your smartphone and your computer. If you're copying encrypted files from a

smartphone that has encryption turned on, you must keep encryption turned on to view and copy the files successfully. If

you turn off encryption for your smartphone and need to open or copy an encrypted file, you need to turn encryption on

again. If a file from your media card is encrypted, a lock appears beside the file icon. A file might be encrypted even if a lock

doesn't appear beside it. To check whether a file is encrypted, see the encryption settings on your smartphone.

Encrypted files take longer to copy than non-encrypted files, as your smartphone is actively encrypting and decrypting files

before they are copied.

Encrypted files aren't supported on the tablet.

Copy files from your computer to your

smartphone or tablet

Before you begin: Before you copy encrypted files, verify that encryption is turned on for your BlackBerry smartphone.

Encrypted media files aren't supported on the BlackBerry PlayBook tablet.

Connect your smartphone or tablet to your computer.

In the BlackBerry Desktop Software, click Files.

If necessary, click Get Started.

In the BlackBerry icon drop-down list, click the location that you're copying files to.

On your computer, navigate to the files or folders that you want to copy.

Drag one or more files or folders to the Files screen.

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Files

Copy files from your smartphone or tablet

to your computer

Before you begin: Before you copy encrypted files, verify that encryption is turned on for your BlackBerry smartphone.

Encrypted media files aren't supported on the BlackBerry PlayBook tablet.

Connect your smartphone or tablet to your computer.

In the BlackBerry Desktop Software, click Files.

If necessary, click Get Started.

In the BlackBerry icon drop-down list, click the location that you're copying files from.

Navigate to the files that you want to copy.

Drag one or more files or folders to your computer's desktop or Windows Explorer.

Troubleshooting: Files

My encrypted files didn't copy

If you're unable to view or copy encrypted files between your BlackBerry smartphone and your computer, try the following:

•

Verify that encryption is still turned on for your smartphone and your media card.

Verify that your smartphone isn't locked.

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User Guide

Media

About media files

You can manage your media files—music, pictures, and videos—between your BlackBerry smartphone and your

computer, or your BlackBerry PlayBook tablet and your computer.

You can import your pictures and videos from your smartphone or tablet to your computer, and you can synchronize the

following items from your computer to your smartphone or tablet:

•

Your music, organized by playlists, artists, albums, genres, or individual songs from your iTunes library or Windows

Media Player library

•

Your podcasts and other audio files that are in a playlist in your music application

Your pictures and videos

About encrypted media files

You can now synchronize and import encrypted media files from your BlackBerry smartphone. Encrypted media files aren't

supported on the BlackBerry PlayBook tablet.

If you're synchronizing or importing encrypted media files from a smartphone that has encryption turned on, you must

keep encryption turned on to continue using the BlackBerry Desktop Software. If you turn off encryption and want to

continue using the media features, you need to delete encrypted media from your smartphone.

If your smartphone has built-in media storage that is smaller than 128 MB, you can import encrypted media to your

computer, but you'll need to use the files feature to copy files from your computer to your smartphone.

Related information

Delete media files from your smartphone or tablet, 56

Copy files from your computer to your smartphone or tablet, 47

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User Guide

Media

Supported media file formats

Media type

Supported file types

Music

File extensions:

•

.wav

.wma

.mp3

.m4a

.aac

Audio files that contain digital rights management (DRM) technologies are not

supported. If you purchase songs from the iTunes Store, only iTunes Plus

versions are supported in the BlackBerry Desktop Software.

Pictures

Videos

File extensions:

•

.bmp

.jpg

.gif

.png

File extensions:

•

.mpeg

.mp4

.3gp

.mov

.avi

.wmv

.m4v

.mp2

.mpg

File formats:

•

AVC1

DivX

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User Guide

Media

Media type

Supported file types

•

H.263

H.264

MPEG

MPEG-4

WMV (8, 9 10)

Xvid

Audio formats:

•

AAC

AMR

PCM

Only mono and stereo videos are supported. Other video formats might be

supported if the applicable codecs are installed.

If you have an AC3 filter installed on your computer, the BlackBerry Desktop

Software transcodes videos with AC3 audio to AAC format.

Synchronize your music from your

computer to your smartphone or tablet

Before you begin: To perform this task with your BlackBerry smartphone if encryption is turned off, you must turn on mass

storage mode. To perform this task with a BlackBerry PlayBook tablet, you must turn on file sharing. You can't synchronize

encrypted music to your tablet.

You can choose to synchronize specific songs, collections of music such as your playlists, or a random selection of songs

from your iTunes or Windows Media Player music library. The amount of music you can synchronize depends on the

amount of storage that is available on your smartphone or tablet for storing music files.

Connect your device to your computer.

In the BlackBerry Desktop Software, click Music.

If necessary, select your music source from the drop-down list and click Get Started.

In the drop-down list, select one of the following:

•

To synchronize your complete music library, click Sync All Music.

To select specific songs to synchronize, click Sync Individual Songs. Select the checkbox beside one or more

songs.

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Media

•

To synchronize a specific playlist or synchronize songs by artist, album, or genre, click Sync Music Collections. If

you don't see a specific type of music collection, click and select the collection you want to view. Select the

checkbox beside one or more music collections. To synchronize a random selection of your songs in addition to

the collections of music you selected, click Random Music.

Click Sync Music.

To view your playlists on your device, click the Media icon or Music icon. Your songs that aren't in a playlist appear together

in the Music playlist or in their Artists, Albums, or Genres collections.

Related information

Stop synchronizing your music from your computer to your smartphone or tablet, 56

Synchronize your pictures from your

computer to your smartphone or tablet

Before you begin: You cannot synchronize encrypted pictures to your BlackBerry PlayBook tablet.

By default, pictures are synchronized to your BlackBerry smartphone or tablet at their original size.

Connect your smartphone or tablet to your computer.

In the BlackBerry Desktop Software, click Pictures.

If necessary, click Get Started.

On the Computer Pictures tab, do one of the following:

•

To synchronize all the pictures within a folder, select the checkbox below one or more folders.

To synchronize all the pictures within a folder that isn't listed, drag and drop the folder from your computer into

the Sync pictures from your computer to your device pane, or click Add folder, browse to the folder, and click

OK. Select the checkbox below the newly added folder.

•

To synchronize individual pictures, highlight the folder that contains your pictures. Select the checkbox below one

or more pictures.

If you want to reduce the size of the pictures when they synchronize to your smartphone, click Optimize.

Click Sync Pictures.

Pictures that you synchronize from your computer to your smartphone or tablet are located in the Media application. If you

selected a folder that contains subfolders on your computer, the subfolders also appear on your smartphone or tablet.

Related information

Import your pictures from your smartphone or tablet to your computer, 53

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User Guide

Media

Synchronize your videos from your

computer to your smartphone or tablet

Before you begin: You cannot synchronize encrypted videos to your BlackBerry PlayBook tablet.

Connect your BlackBerry smartphone or tablet to your computer.

In the BlackBerry Desktop Software, click Videos.

If necessary, click Get Started.

On the Computer Videos tab, do one of the following:

•

To synchronize all the videos within a folder, select the checkbox below one or more folders.

To synchronize all the videos within a folder that isn't listed, drag and drop the folder from your computer into the

Sync videos from your computer to your device pane, or click Add folder, browse to the folder, and click OK.

Select the checkbox below the newly added folder.

•

To synchronize individual videos, highlight the folder that contains your videos. Select the checkbox below one or

more videos.

If you want to convert the videos for better viewing and storing on your smartphone or tablet, select the Convert

videos checkbox.

Click Sync Videos.

Videos that are synchronized from your computer are located in the Media application on your smartphone or tablet.

Related information

Import your videos from your smartphone or tablet to your computer, 54

Import your pictures from your smartphone

or tablet to your computer

When you connect your BlackBerry smartphone or BlackBerry PlayBook tablet to your computer, you can import pictures

that are on your smartphone or tablet. You can't import encrypted pictures from your tablet.

If your smartphone is running BlackBerry 6 or later or if you are importing pictures from your tablet, by default, the

BlackBerry Desktop Software imports pictures taken using the camera on your device. To also import other pictures from

your device that you didn't take using the camera, you can change your media settings.

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User Guide

Media

Connect your smartphone or tablet to your computer.

If available, to change the default setting and make all pictures on your device available for import, in the BlackBerry

Desktop Software, click Device > Device options. On the Media tab, clear the Only show pictures taken by the

device camera checkbox.

In the BlackBerry Desktop Software, click Pictures.

If necessary, click Get Started.

On the Device Pictures tab, do one of the following:

•

To import only pictures that are new since your last import, verify that the BlackBerry Desktop Software selected

your latest pictures.

To import all your pictures, including pictures that have been imported previously, select the Show imported

pictures checkbox. Click Check all.

To import individual pictures, click Clear all. Select the checkbox below each picture you want to import.

To change the folder on your computer that your pictures are imported to for the connected device, click Change

import folder. Select the new folder. Click OK.

Click Import Pictures.

Related information

Synchronize your pictures from your computer to your smartphone or tablet, 52

Import your videos from your smartphone or tablet to your computer, 54

Change your import folder for pictures and videos, 55

Import your videos from your smartphone

or tablet to your computer

When you connect your BlackBerry smartphone or BlackBerry PlayBook tablet to your computer, you can import videos

that are on your smartphone or tablet. You can't import encrypted videos from your tablet.

If you are importing videos from your tablet, by default, the BlackBerry Desktop Software imports all of the videos taken

using the camera on your tablet. To also import other videos from your tablet that you didn't take using the camera, you

can change your media settings.

Connect your smartphone or tablet to your computer.

If available, to change the default setting and make all videos on your tablet available for import, in the BlackBerry

Desktop Software, click Device > Device options. On the Media tab, clear the Only show videos taken by the device

camera checkbox.

In the BlackBerry Desktop Software, click Videos.

If necessary, click Get Started.

On the Device Videos tab, do one of the following:

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Media

•

To import only videos that are new since your last import, verify that the BlackBerry Desktop Software selected

your latest videos.

To import all your videos, including videos that have been imported previously, select the Show imported videos

checkbox. Click Check all.

To import individual videos, click Clear all. Select the checkbox below each video you want to import.

To change the folder on your computer that your videos are imported to for the connected device, click Change

import folder. Select a new folder. Click OK.

Click Import Videos.

Related information

Synchronize your videos from your computer to your smartphone or tablet, 53

Import your pictures from your smartphone or tablet to your computer, 53

Change your import folder for pictures and videos, 55

Change your import folder for pictures and

videos

You can change the folder on your computer that contains your pictures and videos that you import from your BlackBerry

smartphone or BlackBerry PlayBook tablet.

Connect your smartphone or tablet to your computer.

In the BlackBerry Desktop Software, click Pictures or Videos.

Click the Device Pictures or Device Videos tab.

Click Change import folder.

Browse to a new folder.

Click OK.

Note: You cannot select a root folder or a system folder.

Related information

Import your pictures from your smartphone or tablet to your computer, 53

Import your videos from your smartphone or tablet to your computer, 54

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User Guide

Media

Stop synchronizing your music from your

computer to your smartphone or tablet

When you stop synchronizing music from your computer to your BlackBerry smartphone or BlackBerry PlayBook tablet,

your songs, playlists, and other music collections are removed from your smartphone or tablet, but not from your computer.

Connect your device to your computer.

In the BlackBerry Desktop Software, click Music.

Do any of the following:

•

To stop synchronizing an individual song or a collection of music with your device, clear the checkbox beside the

song, playlist, artist, album, or genre of music that you don't want to synchronize.

•

To stop synchronizing all of your music with your smartphone or tablet, in the drop-down list, click either Sync

Music Collections or Sync Individual Songs. Verify that of the checkboxes beside all of the music are cleared.

Click Sync Music.

If you don't want your music to be synchronized each time your device is connected, in the drop-down list, click Don't Sync

Music. The BlackBerry Desktop Software does not remove your songs and music collections from your smartphone or

tablet.

Related information

Synchronize your music from your computer to your smartphone or tablet, 51

Delete media files from your smartphone or

tablet

You can delete the media files that you synchronized from your computer to your BlackBerry smartphone or BlackBerry

PlayBook tablet using the BlackBerry Desktop Software. You can also set the BlackBerry Desktop Software to automatically

delete your media files from your smartphone or tablet after you import the media files to your computer.

Connect your smartphone or tablet to your computer.

In the BlackBerry Desktop Software, click Device > Device options.

On the Media tab, do any of the following:

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Media

•

To delete media files from your smartphone or tablet, in the Transferring Media to My Device section, click

Delete all media.

To automatically delete media files from your smartphone or tablet after you import them, in the Importing Media

from My Device section, from the After importing media files drop-down list, select Delete files on my device.

Click OK.

Change the music source you want to

synchronize from your computer to your

smartphone or tablet

Connect your BlackBerry smartphone or BlackBerry PlayBook tablet to your computer.

In the BlackBerry Desktop Software, click Device > Device Options.

Click the Media tab.

In the Transferring Media to My Computer section, from the Music source drop-down list, select the music source

you want to sync to your smartphone or tablet.

Click OK.

Troubleshooting: Media

Some of my media files didn't synchronize to my

smartphone or tablet

Try the following actions:

•

Verify that your BlackBerry smartphone or BlackBerry PlayBook tablet has enough available storage for your media.

Verify that your songs don't contain digital rights management (DRM) technologies.

Verify that your media files are in a supported format.

If your videos didn't synchronize or import and the video extension is supported, verify that your video or audio codecs

are supported.

•

Verify that mass storage mode for your smartphone or file sharing for your tablet is turned on.

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User Guide

Media

•

Verify that the songs, playlists, or other collections of music that you expected to synchronize are selected in the

BlackBerry Desktop Software. If you switched from the Sync Individual Song view to the Sync Music Collections view,

individual songs that don't belong to selected collections are not synchronized to your device. Similarly, playlists and

other music collections that you selected in the Sync Music Collections view are not synchronized with your device if

you switch to the Sync Individual Song view.

I can't synchronize my video that uses the AC3 audio

format to my smartphone or tablet

The BlackBerry Desktop Software does not support videos with the AC3 audio format.

You can install an AC3 filter on to your computer to convert a video that uses the AC3 audio format to the AAC audio format.

You can then synchronize the video with your BlackBerry smartphone or BlackBerry PlayBook tablet.

1. Download and install an AC3 filter from the Internet on your computer.

2. After the AC3 filter installation is complete, in the BlackBerry Desktop Software, click Videos.

To detect the AC3 filter, click

to refresh the BlackBerry Desktop Software.

4. Select the videos that you want to synchronize.

5. Select the Convert videos checkbox.

6. Click Sync Videos.

My smartphone does not recognize my media card

Try the following actions:

•

Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a

media card into your smartphone, see the printed documentation that came with your smartphone.

On your smartphone, in your media card options, if there is a message to format your media card, disconnect your

smartphone from your computer. Turn off mass storage mode or MTP. Format the media card. Turn on mass storage

mode or MTP again.

I cannot import album art

You cannot import iTunes album art if iTunes is busy, or if you are creating playlists, updating podcasts, or accessing the

iTunes Store.

Close any open dialog boxes and finish any iTunes tasks and try importing album art again. On the Media menu, click

Refresh iTunes album art.

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Media

A picture folder on my computer isn't recognized

If you are trying to synchronize pictures from a specific folder on your computer to your BlackBerry smartphone or

BlackBerry PlayBook tablet, the folder might appear dimmed in one of the following situations:

•

The folder on your computer is deleted

The folder on your computer is renamed

The folder on your computer is on a network drive or USB drive that it is disconnected

Try to correct any of these issues and synchronize again, or select another folder.

My encrypted media files didn't synchronize or import

If you're unable to synchronize or import encrypted media files between your BlackBerry smartphone and your computer,

try the following:

•

Verify that encryption is still turned on for your smartphone and your media card.

Verify that your smartphone isn't locked.

Error messages

Exceeded available storage

This message appears when there isn't enough storage on your media card or BlackBerry smartphone or your BlackBerry

PlayBook tablet for your media files that you selected to synchronize.

Try the following actions:

•

Consider using a higher capacity media card for your smartphone.

Select fewer songs or videos to synchronize.

Transfer media files that are on your smartphone to a media card.

In the BlackBerry Desktop Software, click Device > Device options. On the Media tab, in the Transferring Media to My

Device section, decrease the amount of storage that is kept free for files other than your media files. Note that if you're

using a tablet, you need to keep at least 100 MB of storage space free.

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User Guide

Wi-Fi music sync

About Wi-Fi music sync

You can use Wi-Fi music sync on your BlackBerry smartphone to browse songs by artists, playlists, albums, and genres that

are in your Windows Media Player library or iTunes library on your computer. This feature isn't available for the BlackBerry

PlayBook tablet.

You can select music that you want to download to your smartphone, and when your smartphone is within range of your Wi-

Fi network or when you connect your smartphone to your computer with a USB cable, the music is downloaded to your

smartphone. You can also create and change playlists and synchronize these playlists from your smartphone to your

computer.

Music from your computer is integrated in the Music application on your smartphone. These songs appear dimmed if they

haven't yet been downloaded to your smartphone. Within the Music application on your smartphone, your Wi-Fi Music

Sync list displays the status of your music, such as pending or downloaded, as well as the status of your connection with

the BlackBerry Desktop Software.

Your smartphone can only be connected with one computer at a time when using Wi-Fi music sync.

Related information

Prerequisites: Wi-Fi music sync

Your BlackBerry smartphone must be running BlackBerry 6 or higher.

If you want to use a Wi-Fi connection, verify the following requirements:

•

Your smartphone and your computer that has the BlackBerry Desktop Software installed on it must be connected to the

same network.

•

The Wi-Fi connection for your smartphone must be turned on.

The Wi-Fi router for your computer that is associated with your smartphone must be turned on.

Your computer must be connected to your Wi-Fi router. If your computer uses a wired connection instead of Wi-Fi

technology, it must be connected to the same network router.

•

If your smartphone is associated with a BlackBerry Enterprise Server, the IT policies on your smartphone must allow Wi-

Fi connections. For more information, contact your administrator.

Related information

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User Guide

Wi-Fi music sync

Install Wi-Fi music sync on your

smartphone

If you didn't install Wi-Fi music sync when you added your BlackBerry smartphone to the BlackBerry Desktop Software, you

can install Wi-Fi music sync using the following steps.

Connect your smartphone to your computer.

In the BlackBerry Desktop Software, click Media > Wi-Fi music sync > Turn wireless sync on > Close.

Click Music to synchronize the songs on your computer with your smartphone. The first time that you do this for Wi-Fi

music sync, you must keep your smartphone connected to your computer with a USB cable.

Your Wi-Fi connection status and any other connectivity updates for Wi-Fi music sync appear at the bottom of the

BlackBerry Desktop Software screen.

Related information

Wi-Fi music sync isn't working as expected, 64

Connect to a Wi-Fi network on your

smartphone

For more information about connecting your BlackBerry smartphone to a Wi-Fi network, see the help on your smartphone.

On your smartphone, on the home screen, click the top of the screen, or click the Manage Connections icon.

Click Wi-Fi Network.

If you want to connect to a public hotspot or to a Wi-Fi network that doesn't require authentication, select the Show

Open networks only checkbox.

Click the Wi-Fi network that you want to connect to.

If the Wi-Fi network requires authentication, type a password for the network.

The name of the Wi-Fi network appears at the top of the home screen.

Related information

I cannot connect to a Wi-Fi network, 64

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User Guide

Wi-Fi music sync

Download a song to your smartphone that

is on your computer

If a song or playlist is on your computer but hasn't been downloaded to your BlackBerry smartphone, it appears dimmed in

the Music application.

On your smartphone, on the home screen, click the Media icon > Music icon.

Find and click a song or playlist that is dimmed.

The song or playlist album is added to your Wi-Fi Music Sync list as pending and is downloaded to your smartphone when

you're within range of your Wi-Fi connection or when you connect your smartphone to your computer with a USB cable.

Related information

Wi-Fi music sync isn't working as expected, 64

Stream your music on your smartphone

You can listen to songs that haven't been downloaded to your BlackBerry smartphone yet.

On your smartphone, on the home screen, click the Media icon > Music icon.

Highlight a dimmed song that hasn't been downloaded yet.

Press the Menu key > Stream to listen to the song.

Related information

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User Guide

Wi-Fi music sync

Show or hide the music that is on your

computer

You can hide the music from your computer that hasn't been downloaded to your BlackBerry smartphone so that it doesn't

appear in the Music application on your smartphone. If you want a complete view of all your available music, you can show

the music from your computer again.

On your smartphone, on the home screen, click the Media icon > Music icon.

Press the Menu key > Show Home Music or Hide Home Music.

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