Blackberry Life Jacket Version 50 Service Pack 4 User Manual

BlackBerry Enterprise Server for  
Microsoft Exchange  
Version: 5.0  
Service Pack: 4  
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Contents  
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Installation and Configuration Guide  
Overview: BlackBerry Enterprise Server  
1
Overview: BlackBerry  
Enterprise Server  
The BlackBerry Enterprise Server is designed to be a secure, centralized link between an organization's wireless network,  
communications software, applications, and BlackBerry smartphones. The BlackBerry Enterprise Server integrates with  
your organization's existing infrastructure to provide smartphone users with mobile access to your organization's  
resources.  
You can manage the BlackBerry Enterprise Server, smartphones, and user accounts using the BlackBerry Administration  
Service. You can access the BlackBerry Administration Service web application from any computer that can access the  
computer that hosts the BlackBerry Administration Service.  
You can optionally install BlackBerry Management Studio in your organization's environment to provide a simplified  
administrative console for your organization's helpdesk administrators and an integrated view of the BlackBerry Enterprise  
Server and other MDM domains. For more information, visit http://www.blackberry.com/go/serverdocs to see the  
BlackBerry Management Studio Feature and Technical Overview.  
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Installation and Configuration Guide  
Planning a BlackBerry Enterprise Server installation  
2
Planning a BlackBerry  
Enterprise Server installation  
You can install all BlackBerry Enterprise Server components on one computer, or you can install specific components on  
separate computers. You should consider any impact to system resources before you decide where to install the  
components.  
You install all components on one computer if you do not plan to activate many BlackBerry devices, if you determine that  
the computer can manage the volume of traffic for the BlackBerry Enterprise Server components, and if it is acceptable  
that the computer has direct access to the Internet, without being located in the DMZ.  
If you want to configure high availability, you must install an additional BlackBerry Enterprise Server on a computer that is  
separate from the computer that hosts the primary BlackBerry Enterprise Server. During the installation process, you  
specify that the duplicate BlackBerry Enterprise Server is the standby BlackBerry Enterprise Server.  
For performance information, see the BlackBerry Enterprise Server Performance Benchmarking Guide.  
For more information about high availability, see the BlackBerry Enterprise Server Planning Guide.  
Installing all BlackBerry Enterprise Server  
components on one computer  
If you want to evaluate the BlackBerry Enterprise Server or complete a BlackBerry Enterprise Server installation for a small  
number of users, you can install all the BlackBerry Enterprise Server components on the same computer.  
During the installation process you can choose to install the BlackBerry Collaboration Service and BlackBerry Web Desktop  
Manager with the BlackBerry Enterprise Server. All of the other BlackBerry Enterprise Server components are installed  
automatically when you install the BlackBerry Enterprise Server.  
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Installation and Configuration Guide  
Planning a BlackBerry Enterprise Server installation  
Installing the BlackBerry Administration  
Service  
The BlackBerry Administration Service permits you to manage a BlackBerry Enterprise Server domain through a web-  
based application. A BlackBerry Enterprise Server domain consists of one BlackBerry Configuration Database and all  
BlackBerry Enterprise Server instances and remote components that use the BlackBerry Configuration Database.  
You can install the BlackBerry Administration Service with other BlackBerry Enterprise Server components or by itself on a  
separate computer. You can install the BlackBerry Administration Service on a separate computer to limit the impact that  
the BlackBerry Administration Service might have on system resources and to prevent administrators in your organization  
from accessing any part of the computer that hosts the BlackBerry Enterprise Server. If you install the BlackBerry  
Administration Service before you install a BlackBerry Enterprise Server, the installation process will complete successfully  
but it will not function properly until the BlackBerry Enterprise Server is installed.  
When you install the BlackBerry Administration Service, you can install the BlackBerry Web Desktop Manager and select  
whether you want administrators to use Windows authentication or BlackBerry Administration Service authentication to log  
in to the BlackBerry Administration Service. You must verify that all administrators have access to the BlackBerry  
Administration Service web address (https://<computer_name>:<port>/webconsole/app).  
Installing the BlackBerry Attachment  
Service  
The BlackBerry Attachment Service converts supported attachments into a format that users can view on their BlackBerry  
devices. By default, the BlackBerry Enterprise Server includes the BlackBerry Attachment Service.  
The BlackBerry Attachment Service might use increased system resources when it processes numerous conversion  
requests simultaneously. If you want to increase the number of conversion requests that can occur concurrently without  
impacting message delivery, you can install a BlackBerry Attachment Service on a computer that is separate from the  
computer that hosts the BlackBerry Enterprise Server.  
You can connect multiple BlackBerry Enterprise Server instances and BlackBerry MDS Connection Service instances to a  
BlackBerry Attachment Service instance.  
When you install the BlackBerry Attachment Service on a computer that is separate from the computer that hosts the  
BlackBerry Enterprise Server, the installation process installs the BlackBerry Attachment Service and BlackBerry  
Controller. The BlackBerry Controller monitors the BlackBerry Attachment Service and restarts it if it stops responding.  
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Installation and Configuration Guide  
Planning a BlackBerry Enterprise Server installation  
Installing the BlackBerry Collaboration  
Service  
The BlackBerry Collaboration Service provides an encrypted connection between your organization's instant messaging  
server and the collaboration client on BlackBerry devices so that BlackBerry device users can start and manage instant  
messaging conversations on their devices.  
If you want to maximize the number of sockets available so that the BlackBerry Collaboration Service can respond to an  
increased amount of requests from the collaboration client, you can install the BlackBerry Collaboration Service by itself on  
a computer that is separate from the computer that hosts the BlackBerry Enterprise Server. (Microsoft Office  
Communications Server 2007 R2 and Microsoft Lync Server 2010 do not use persistent socket connections.)  
If you install the BlackBerry Collaboration Service on a separate computer, the installation process installs the BlackBerry  
Collaboration Service and BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry Collaboration Service  
and restarts it if it stops responding.  
You can connect multiple BlackBerry Enterprise Server instances to a BlackBerry Collaboration Service instance.  
A different type of BlackBerry Collaboration Service exists for each instant messaging environment. For example, a  
BlackBerry Collaboration Service exists for Microsoft Office Communications Server 2007, and a different BlackBerry  
Collaboration Service exists for IBM Sametime. You can install only one type of BlackBerry Collaboration Service for each  
BlackBerry Enterprise Server in your organization's environment. Users can use only one type of collaboration client on  
their devices.  
Installing the BlackBerry MDS Connection  
Service  
The BlackBerry MDS Connection Service provides users with access to online content and applications on your  
organization's intranet or the Internet. By default, the BlackBerry Enterprise Server includes the BlackBerry MDS  
Connection Service.  
The BlackBerry MDS Connection Service might use increased system resources when it processes content requests. If you  
want to minimize the impact this has on message delivery, you can install the BlackBerry MDS Connection Service by itself  
on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server.  
You can connect multiple BlackBerry Enterprise Server instances to a BlackBerry MDS Connection Service instance.  
When you install the BlackBerry MDS Connection Service on a separate computer, you must assign at least one BlackBerry  
Enterprise Server instance to it during the installation process. The BlackBerry MDS Connection Service uses the  
BlackBerry Enterprise Server information to connect to the BlackBerry Attachment Service.  
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Installation and Configuration Guide  
Planning a BlackBerry Enterprise Server installation  
When you install the BlackBerry MDS Connection Service on a separate computer, the installation process installs the  
BlackBerry MDS Connection Service and BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry MDS  
Connection Service and restarts it if it stops responding.  
Installing the BlackBerry Router  
The BlackBerry Router connects to the wireless network and sends data to and from BlackBerry devices.  
You can install a BlackBerry Router with other BlackBerry Enterprise Server components or by itself on a separate  
computer. You can install the BlackBerry Router on a computer that is separate from the computer that hosts the  
BlackBerry Enterprise Server if you want to install the BlackBerry Router in the DMZ, or to install standby BlackBerry  
Router instances as failover components in case the primary BlackBerry Router is unavailable.  
You can connect multiple BlackBerry Enterprise Server instances to a BlackBerry Router instance.  
If you install the BlackBerry Router on a separate computer, the installation process installs the BlackBerry Router and  
BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry Router and restarts it if it stops responding.  
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Installation and Configuration Guide  
Hardware requirements: BlackBerry Enterprise Server  
3
Hardware requirements:  
BlackBerry Enterprise Server  
The following are requirements for a BlackBerry Enterprise Server and the BlackBerry Enterprise Server components that  
you install on a single computer, and excludes the BlackBerry Collaboration Service. The requirements are for a BlackBerry  
Enterprise Server environment that includes users that receive 100 to 200 email messages each day.  
You can improve the performance and reliability of the BlackBerry Enterprise Server by installing the BlackBerry Enterprise  
Server components on multiple computers. If your BlackBerry Enterprise Server environment supports up to 1000 users,  
install the BlackBerry Configuration Database on a computer that is separate from the computer that hosts the BlackBerry  
Enterprise Server. If your BlackBerry Enterprise Server environment supports up to 2000 users, install the BlackBerry  
Configuration Database and the BlackBerry Administration Service on computers that are separate from the computer that  
hosts the BlackBerry Enterprise Server.  
Item  
Requirement  
BlackBerry Enterprise Server that  
supports up to 200 users  
Single processor, 2.0 GHz Intel Xeon (two processors recommended)  
2 GB of memory  
64-bit operating system: Two 64 GB drives (minimum), RAID 1  
32-bit operating system: Two 36 GB drives (minimum), RAID 1  
150 MB disk space for the BlackBerry Enterprise Server  
400 MB disk space for the BlackBerry Administration Service  
Approximately 2 MB per user each day for log files (100 email messages per  
user)  
BlackBerry Enterprise Server that  
supports up to 500 users  
Two processors, 2.0 GHz Intel Xeon  
2 GB of memory  
64-bit operating system: Two 64 GB drives (minimum), RAID 1  
32-bit operating system: Two 36 GB drives (minimum), RAID 1  
150 MB disk space for the BlackBerry Enterprise Server  
400 MB disk space for the BlackBerry Administration Service  
Approximately 2 MB per user each day for log files (100 email messages per  
user)  
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Installation and Configuration Guide  
Hardware requirements: BlackBerry Enterprise Server  
Item  
Requirement  
BlackBerry Enterprise Server that  
supports up to 1000 users  
Two processors, 2.0 GHz Intel Xeon  
3 GB of memory  
64-bit operating system: Two 64 GB drives (minimum), RAID 1  
32-bit operating system: Two 36 GB drives (minimum), RAID 1  
150 MB disk space for the BlackBerry Enterprise Server  
400 MB disk space for the BlackBerry Administration Service  
Approximately 2 MB per user each day for log files (100 email messages per  
user)  
BlackBerry Enterprise Server that  
supports up to 2000 users  
Two processors, 2.8 GHz Intel Xeon or two processors, 1.86 GHz Intel Xeon  
5100 Series (Dual Core)  
4 GB of memory  
64-bit operating system: Two 64 GB drives (minimum), RAID 1 or four 64 GB  
drives (minimum), RAID 1+0  
32-bit operating system: Two 36 GB drives (minimum), RAID 1 or four 36 GB  
drives (minimum), RAID 1+0  
150 MB disk space for the BlackBerry Enterprise Server  
400 MB disk space for the BlackBerry Administration Service  
Approximately 2 MB per user each day for log files (100 email messages per  
user)  
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Installation and Configuration Guide  
System requirements  
4
System requirements  
For information about calculating hardware requirements, visit www.blackberry.com/go/serverdocs to see the BlackBerry  
Enterprise Server Capacity Calculator and BlackBerry Enterprise Server Performance Benchmarking Guide.  
System requirements: BlackBerry  
Enterprise Server  
Item  
Requirement  
operating system  
Any of the following operating systems:  
Windows Server 2003 SP2 (32-bit or 64-bit)  
Windows Server 2003 R2 SP2 (32-bit or 64-bit)  
Windows Server 2008 SP2 (32-bit or 64-bit)  
Windows Server 2008 R2  
Windows Server 2008 R2 SP1  
Windows Server 2012  
Microsoft Exchange system tools  
Any of the following system tools:  
Microsoft Exchange 2003 SP2 System Manager  
Microsoft Exchange Server MAPI Client and CDO 1.2.1  
To support Microsoft Exchange Server 2010, you must install version  
6.5.8211.0 or later of the Microsoft Exchange Server MAPI Client and CDO  
1.2.1.  
For more information about installing MAPI and CDO patches on your  
organization's BlackBerry Enterprise Server, visit support.microsoft.com to read  
article 917481 and visit www.blackberry.com/go/kbhelp to read article  
KB15779.  
Microsoft Exchange organization of the The same Microsoft Exchange organization that the messaging server uses  
system tools for the messaging server  
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Installation and Configuration Guide  
System requirements  
Item  
Requirement  
CDO library  
To support the latest version of Microsoft Exchange Server in your organization's  
environment, the latest version of the CDO library that applies to the Microsoft  
Exchange Server version  
Unicode support for calendars  
To support Microsoft Exchange Server 2003, the following Microsoft hotfixes:  
913643 on the messaging server  
923537 on the computer that hosts the BlackBerry Enterprise Server  
static IP address for the computer  
browser  
To install the BlackBerry Administration Service in a pool, a static IP address for  
the computer that hosts the component  
Windows Internet Explorer 7.0 to 8.0 with language preferences configured to  
display encoded web pages  
media player  
One of the following:  
if using Windows Server 2008, to support audio attachments, Windows  
Media Format SDK (for more information, visit msdn.microsoft.com and  
search Windows Media Format SDK)  
if using Windows Server 2003, to support audio attachments, Windows  
Media Player 9 or later  
network proximity  
A high-speed, switched connection between the BlackBerry Enterprise Server  
and messaging servers  
File and Printer Sharing  
If using Windows Server 2003, to permit the BlackBerry Controller to monitor  
BlackBerry Enterprise Server components, install File and Printer Sharing  
For more information, see the documentation for Windows Server  
System requirements: BlackBerry  
Administration Service and BlackBerry Web  
Desktop Manager  
The following system requirements apply to the computer that you install the BlackBerry Administration Service and  
BlackBerry Web Desktop Manager on.  
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Installation and Configuration Guide  
System requirements  
Item  
Requirement  
operating system  
Any of the following operating systems:  
Windows Server 2003 SP2 (32-bit or 64-bit)  
Windows Server 2003 R2 SP2 (32-bit or 64-bit)  
Windows Server 2008 SP2 (32-bit or 64-bit)  
Windows Server 2008 R2  
Windows Server 2008 R2 SP1  
Windows Server 2012  
Microsoft hotfix 955839 installed on the computer that hosts the BlackBerry  
Administration Service and BlackBerry Web Desktop Manager  
memory  
A minimum 1.2 GB of memory  
hardware load balancer  
If you configure high availability for the BlackBerry Administration Service using  
a hardware load balancer, you must implement session persistence for SSL  
connections. For information on how to implement session persistence, contact  
the vendor of your hardware load balancer.  
outgoing data connection  
For the BlackBerry Administration Service, an HTTPS connection using port  
number 443  
System requirements: BlackBerry  
Enterprise Server databases  
Item  
Requirement  
database management system  
Any of the following database management systems:  
Microsoft SQL Server 2005 SP3 (32-bit or 64-bit)  
Microsoft SQL Server 2005 SP4 (32-bit or 64-bit)  
Microsoft SQL Server 2005 Express SP3  
Microsoft SQL Server 2008 SP2 (32-bit or 64-bit)  
Microsoft SQL Server 2008 SP3 (32-bit or 64-bit)  
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Installation and Configuration Guide  
System requirements  
Item  
Requirement  
Microsoft SQL Server 2008 R2 (32-bit or 64-bit)  
Microsoft SQL Server 2008 R2 SP1 (32-bit or 64-bit)  
Microsoft SQL Server 2008 R2 SP2 (32-bit or 64-bit)  
Microsoft SQL Server 2008 Express SP3 (32-bit or 64-bit)  
Microsoft SQL Server 2008 R2 Express SP1 (32-bit or 64-bit)  
Microsoft SQL Server 2008 R2 Express SP2 (32-bit or 64-bit)  
Microsoft SQL Server 2012 (32-bit or 64-bit)  
collation setting  
To configure collation settings, the following conditions:  
database server collation configured to default case-insensitive  
BlackBerry Configuration Database collation configured to default case-  
insensitive  
collation must be the same for the Microsoft SQL Server instance and the  
database server that hosts the BlackBerry database notification system  
(BlackBerry Configuration Database)  
default collations are suggested though non-default collations are supported  
(for more information, visit www.blackberry.com/go/kbhelp to read articles  
KB04785 and KB15534)  
database connectivity  
TCP/IP network protocols turned on  
No count option turned off  
nested triggers  
Nested trigger support turned on. For more information, visit  
msdn.microsoft.com to read article ms178101.  
database mirroring  
To support database mirroring for the BlackBerry Configuration Database, the  
following conditions:  
Any of the following database management systems:  
Microsoft SQL Server 2005 SP3 Enterprise Edition or Standard Edition  
(32-bit or 64-bit)  
Microsoft SQL Server 2005 SP4 Enterprise Edition or Standard Edition  
(32-bit or 64-bit)  
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Installation and Configuration Guide  
System requirements  
Item  
Requirement  
Microsoft SQL Server 2008 SP1 Enterprise Edition or Standard Edition  
(32-bit or 64-bit)  
Microsoft SQL Server 2008 SP2 Enterprise Edition or Standard Edition  
(32-bit or 64-bit)  
Microsoft SQL Server 2008 R2 Enterprise Edition or Standard Edition  
(32-bit or 64-bit)  
the mirror database must reside on a different computer from the principal  
database  
the Microsoft SQL Server instances for both the principal and mirrored  
databases must be the same version and edition  
only use static port number 1433  
do not use named instances  
verify that the SQL Server Browser service is running  
turn off the Named Pipes option in the Microsoft SQL Server Native Client on  
the computers that host the BlackBerry Enterprise Server instances  
database transactional replication  
To support database transactional replication for the BlackBerry Configuration  
Database, the following conditions:  
the database server must be Microsoft SQL Server 2005 SP3 or later  
the database server that hosts the replicated database must use the same  
version and build as the database server that hosts the primary database  
System requirements: BlackBerry  
Attachment Service  
The following system requirements apply to the computer that you install the BlackBerry Attachment Service on.  
Item  
Requirement  
operating system  
Any of the following operating systems:  
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Installation and Configuration Guide  
System requirements  
Item  
Requirement  
Windows Server 2003 SP2 (32-bit or 64-bit)  
Windows Server 2003 R2 SP2 (32-bit or 64-bit)  
Windows Server 2008 SP2 (32-bit or 64-bit)  
Windows Server 2008 R2  
Windows Server 2008 R2 SP1  
Windows Server 2012  
media player  
One of the following:  
if using Windows Server 2008, to support audio attachments, Windows  
Media Format SDK (for more information, visit msdn.microsoft.com and  
search Windows Media Format SDK)  
if using Windows Server 2003, to support audio attachments, Windows  
Media Player 9 or later  
browser  
Windows Internet Explorer 7.0 to 8.0 with language preferences configured to  
display encoded web pages  
System requirements: BlackBerry  
Collaboration Service  
The following system requirements apply to the computer that you install the BlackBerry Collaboration Service on.  
Item  
Requirement  
operating system  
Unless otherwise stated, any of the following operating systems:  
Windows Server 2003 SP2 (32-bit or 64-bit)  
Windows Server 2003 R2 SP2 (32-bit or 64-bit)  
Windows Server 2008 SP2 (32-bit or 64-bit)  
Windows Server 2008 R2  
Windows Server 2008 R2 SP1  
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Installation and Configuration Guide  
System requirements  
Item  
Requirement  
Windows Server 2012  
IBM Sametime  
IP address of the computer that hosts the BlackBerry Collaboration Service  
added to the CommunityConnectivity document on the IBM Sametime server  
Novell GroupWise Messenger  
SSL authentication turned on for the Novell GroupWise Messenger agents on the  
Novell GroupWise Messenger server  
Microsoft Office Live Communications The latest Microsoft hotfixes installed  
Server 2005 or Microsoft Office  
Communications Server 2007  
Microsoft Office Communications  
Server 2007 R2  
Any of the following operating systems:  
Windows Server 2003 R2 SP2 (64-bit)  
Windows Server 2008 SP2 (64-bit)  
Windows Server 2008 R2  
Windows Server 2008 R2 SP1  
Windows Server 2012  
The latest Microsoft hotfixes installed  
The BlackBerry Collaboration Service installed in the same Microsoft Active  
Directory domain as Microsoft Office Communications Server 2007 R2  
The Windows account that runs the BlackBerry Collaboration Service added  
to one of the following groups:  
RTCUniversalServerAdmins group, to automatically provision the  
BlackBerry Collaboration Service as a trusted service in Microsoft Active  
Directory (for more information, visit msdn.microsoft.com to read about  
required Microsoft Active Directory permissions)  
RTCComponentUniversalServices group, if you use another account with  
the required permissions (RTCUniversalServerAdmins) to manually  
provision the BlackBerry Collaboration Service as a trusted service in  
Microsoft Active Directory (for more information, see "Manually provision  
the BlackBerry Collaboration Service as a trusted application")  
Microsoft .NET Framework 3.5 SP1  
Microsoft Visual C++ 2008 Redistributable Package (vcredist_x64.exe)  
Microsoft SQL Server Native Client (sqlncli_x64.msi)  
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Installation and Configuration Guide  
System requirements  
Item  
Requirement  
Microsoft Unified Communications Managed API 2.0 Core Redist 64-bit  
(ucmaredist.msi)  
Microsoft Office Communications Server 2007 R2, Core Components  
(ocscore.msi)  
The required certificate installed in the Personal Certificate folder for the  
local computer account  
For detailed instructions about the Microsoft install packages and installing the  
required certificate, see "Preparing the computer that hosts the BlackBerry  
Collaboration Service for use with Microsoft Office Communications Server 2007  
R2".  
Microsoft Lync Server 2010  
Any of the following operating systems:  
Windows Server 2003 R2 SP2 (64-bit)  
Windows Server 2008 SP2 (64-bit)  
Windows Server 2008 R2  
Windows Server 2008 R2 SP1  
Windows Server 2012  
The latest Microsoft hotfixes installed  
The BlackBerry Collaboration Service installed in the same Microsoft Active  
Directory domain as Microsoft Lync Server 2010  
The Windows account that runs the BlackBerry Collaboration Service added  
to one of the following groups:  
RTCUniversalServerAdmins group, to automatically provision the  
BlackBerry Collaboration Service as a trusted service in Microsoft Active  
Directory (for more information, visit msdn.microsoft.com to read about  
required Microsoft Active Directory permissions)  
RTCComponentUniversalServices group, if you use another account with  
the required permissions (RTCUniversalServerAdmins) to manually  
provision the BlackBerry Collaboration Service as a trusted service in  
Microsoft Active Directory (for more information, see "Manually provision  
the BlackBerry Collaboration Service as a trusted application")  
Microsoft .NET Framework 3.5 SP1  
Microsoft Visual C++ 2008 Redistributable Package (vcredist_x64.exe)  
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Installation and Configuration Guide  
System requirements  
Item  
Requirement  
Microsoft SQL Server Native Client (sqlncli_x64.msi)  
Microsoft Unified Communications Managed API 2.0 Core Redist 64-bit (to  
download ucmaredist.msi, visit the Volume Licensing Service Center at  
Microsoft Office Communications Server 2007 R2, Core Components (to  
download ocscore.msi, visit the Volume Licensing Service Center at  
The required certificate installed in the Personal Certificate folder for the  
local computer account  
For detailed instructions about the Microsoft install packages and installing the  
required certificate, see "Preparing the computer that hosts the BlackBerry  
Collaboration Service for use with Microsoft Lync Server 2010".  
System requirements: BlackBerry MDS  
Connection Service  
The following system requirements apply to the computer that you install the BlackBerry MDS Connection Service on.  
Item  
Requirement  
operating system  
Any of the following operating systems:  
Windows Server 2003 SP2 (32-bit or 64-bit)  
Windows Server 2003 R2 SP2 (32-bit or 64-bit)  
Windows Server 2008 SP2 (32-bit or 64-bit)  
Windows Server 2008 R2  
Windows Server 2008 R2 SP1  
Windows Server 2012  
RSA Authentication Agent  
memory  
To support enhanced network authentication (optional), RSA Authentication  
Agent 6.1 for Windows Server 2003 or RSA Authentication Agent 7.0.1 for  
Windows Server 2008.  
One of the following:  
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Installation and Configuration Guide  
System requirements  
Item  
Requirement  
if you install a central push server and less than 1000 user accounts, a  
minimum of 1024 MB  
if you install a central push server and more than 1000 user accounts, a  
minimum of 3 GB  
if you do not install a central push server, a minimum of 512 MB  
System requirements: BlackBerry Router  
To install the BlackBerry Router on a computer that is separate from the computer that hosts the BlackBerry Enterprise  
Server, any of the following operating systems:  
Windows Server 2003 SP2 (32-bit or 64-bit)  
Windows Server 2003 R2 SP2 (32-bit or 64-bit)  
Windows Server 2008 SP2 (32-bit or 64-bit)  
Windows Server 2008 R2  
Windows Server 2008 R2 SP1  
Windows Server 2012  
System requirements for your organization's  
environment  
The following system requirements apply when you configure single sign-on authentication for the BlackBerry  
Administration Service and BlackBerry Web Desktop Manager or configure the BlackBerry MDS Connection Service to  
support Integrated Windows authentication.  
Item  
Requirement  
network services  
Microsoft Active Directory running at Windows Server 2003 domain functional level or  
higher  
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Installation and Configuration Guide  
System requirements  
Item  
Requirement  
application server  
For the BlackBerry MDS Connection Service to support Integrated Windows  
authentication, Microsoft IIS 6.0 or 7.0 using Integrated Windows authentication  
file server  
For the BlackBerry MDS Connection Service to support Integrated Windows  
authentication, Windows Server 2003 file services or Windows Server 2008 file  
services  
System requirements: Computers for  
BlackBerry Web Desktop Manager and  
BlackBerry Administration Service users  
Item  
Requirement  
browser  
Windows Internet Explorer 7.0 to 8.0  
Mozilla Firefox 3.6+  
Google Chrome 4.0+  
Safari 4 for Mac  
Windows Internet Explorer 7 or later provides optimal support for BlackBerry  
Web Desktop Manager features and BlackBerry Administration Service features.  
Depending on the browser that you use, the BlackBerry Web Desktop Manager  
and BlackBerry Administration Service might not recognize BlackBerry devices  
and the browser might prevent you from activating devices that are connected  
to the computer, backing up and restoring device data, or adding or updating  
device applications.  
browser settings for Windows Internet To support browser access, you must configure the following settings:  
Explorer  
language preferences configured to display encoded web pages  
Microsoft hotfix 955839 installed on the users' computers to make sure the  
correct time zones are displayed  
the following settings turned on to support Microsoft ActiveX:  
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Installation and Configuration Guide  
System requirements  
Item  
Requirement  
Automatic prompting for Microsoft ActiveX controls  
Download signed Microsoft ActiveX controls  
Run Microsoft ActiveX controls and plug-ins  
Script Microsoft ActiveX controls marked safe for scripting  
support for JavaScript  
cookies turned on  
support for TLS or SSL  
the SSL certificate installed to permit trusted connections to the BlackBerry  
Administration Service  
if using Windows Vista, the BlackBerry Administration Service web address  
added as a trusted web site and Enable protected mode cleared  
if you configure single sign-on authentication for the BlackBerry  
Administration Service  
the BlackBerry Web Desktop Manager and BlackBerry Administration  
Service web sites assigned to the local intranet zone  
Enable Integrated Windows Authentication selected  
if you do not configure single sign-on authentication for the BlackBerry  
Administration Service  
the BlackBerry Web Desktop Manager and BlackBerry Administration  
Service web sites assigned to the local intranet or trusted sites security  
zone  
browser settings for Firefox, Safari, and To support browser access, you must configure the following settings:  
Google Chrome  
support for JavaScript  
cookies turned on  
support for TLS or SSL  
to permit trusted connections to the BlackBerry Administration Service, the  
SSL certificate installed  
Single sign-on authentication for the BlackBerry Administration Service is not  
supported by Google Chrome.  
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Installation and Configuration Guide  
System requirements  
System requirements: Messaging server  
Any of the following messaging servers that are located in close proximity to where you want to install the primary  
BlackBerry Enterprise Server:  
Microsoft Exchange 2010 SP1 Multi-Tenant Deployment is supported with the following conditions:  
Microsoft Exchange Server 2010 SP1 Update Rollup 3  
To manage calendars, enable Microsoft Exchange Web Services  
Configure the BlackBerry Enterprise Server to run without public folders  
Microsoft Exchange Server 2010 SP1  
Microsoft Exchange Server 2010 and Microsoft Exchange Server 2010 Update Rollup 1 (Microsoft Exchange Server  
MAPI Client and CDO 1.2.1 must be version 6.5.8211.0 or later to support Microsoft Exchange Server 2010)  
Microsoft Exchange Server 2007 SP2 or SP3  
Microsoft Exchange Server 2003 SP2  
Any of the following Microsoft Exchange mixed environments:  
Microsoft Exchange Server 2003 and 2007  
Microsoft Exchange Server 2007 SP2 and 2010  
Microsoft Exchange Server 2007 SP2 and 2010 SP1  
Microsoft Exchange Server 2007 SP3 and 2010  
Microsoft Exchange Server 2007 SP3 and 2010 SP1  
System requirements: Firewall  
To install the BlackBerry Enterprise Server, configure a firewall or proxy firewall with the following conditions:  
Exclusive use of port 3101 to open and maintain an outbound, bidirectional TCP/IP connection to an external server  
Support for resolving Internet addresses that use DNS  
For proxy firewalls, transparency of the proxy server  
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Installation and Configuration Guide  
System requirements  
System requirements: Instant messaging  
server  
To install the BlackBerry Enterprise Server, any of the following instant messaging servers:  
IBM Sametime 7.0 Community Server  
IBM Sametime 7.5 Community Server  
IBM Sametime 8.0 Community Server  
IBM Sametime 8.0.1 Community Server  
IBM Sametime 8.0.2 Community Server  
IBM Sametime 8.5 Community Server  
Microsoft Office Live Communications Server 2005 SP1 Standard or Enterprise  
Microsoft Office Communications Server 2007 Standard or Enterprise  
Microsoft Office Communications Server 2007 R2  
Microsoft Lync Server 2010  
Novell GroupWise Messenger 2.0 or later  
Supported features and environments  
Item  
BlackBerry Enterprise Server  
Virtual environment  
For information, please visit www.blackberry.com to read KB 29661.  
Enhanced network  
authentication  
All BlackBerry Enterprise Server components support RSA Authentication Agent 6.1 for  
Windows Server 2003 and RSA Authentication Agent 7.0.1 for Windows Server 2008.  
IP  
BlackBerry Enterprise Server components support only IPv4 for TCP/IP connections.  
The BlackBerry Enterprise Server components support the SNMP service.  
SNMP monitoring  
Remote access  
The BlackBerry Enterprise Server components support remote access by administrators who  
use Remote Desktop Connection.  
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System requirements  
Unsupported environments  
Item  
Description  
DMZ  
The BlackBerry Enterprise Server and BlackBerry Enterprise Server  
components, with the exception of the BlackBerry Router, do not support  
installation in a DMZ.  
messaging server  
email application  
The BlackBerry Enterprise Server for Microsoft Exchange (and all BlackBerry  
Enterprise Server components) does not support installation on the computer  
that hosts the messaging server.  
The BlackBerry Enterprise Server and BlackBerry Enterprise Server components  
do not support installation on computers that host email applications such as  
Microsoft Outlook. Email applications use data files that can cause conflicts with  
the BlackBerry Enterprise Server components. As a result, the BlackBerry  
Enterprise Server components might not function as expected.  
instant messaging server  
Any of the following environments:  
If you configure the BlackBerry Enterprise Server for high availability, the  
primary BlackBerry Enterprise Server instance and standby BlackBerry  
Enterprise Server instance do not support more than one type of instant  
messaging server in a BlackBerry Enterprise Server pair. For example, if you  
install the BlackBerry Collaboration Service for use with Microsoft Office  
Communications Server 2007 on the primary instance, you must also install  
the BlackBerry Collaboration Service for use with Microsoft Office  
Communications Server 2007 on the standby instance.  
A BlackBerry Enterprise Server or BlackBerry Enterprise Server pair that  
connects to multiple instances of the BlackBerry Collaboration Service does  
not support more than one type of instant messaging server. You must use  
the same type of instant messaging server for each local or remote  
BlackBerry Collaboration Service that you connect to a BlackBerry  
Enterprise Server or BlackBerry Enterprise Server pair.  
BlackBerry Collaboration Service  
If you install the BlackBerry Collaboration Service for use with Microsoft Lync  
Server 2010, the BlackBerry Collaboration Service does not support using  
ocscore.msi or ucmaredist.msi from the Microsoft Lync Server 2010 installation  
files on the computer that you install the BlackBerry Collaboration Service on.  
You must use ocscore.msi and ucmaredist.msi from Microsoft Office  
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Installation and Configuration Guide  
System requirements  
Item  
Description  
Communications Server 2007 R2. For more information, visit the Volume  
Licensing Service Center at www.microsoft.com.  
BlackBerry Attachment Service  
You must install the software update for KB22953 on Windows Server 2008 if  
you want the BlackBerry Attachment Service to support .mp3 audio files on  
BlackBerry devices and all audio formats on BlackBerry 7100 Series devices  
that support CDMA networks. To download the software update for KB22953,  
Remote Desktop Services or Terminal The BlackBerry Enterprise Server and BlackBerry Enterprise Server components  
Services  
do not support installation on a computer that you installed Remote Desktop  
Services or Terminal Services on.  
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Installation and Configuration Guide  
Preinstallation tasks  
5
Preinstallation tasks  
Configuring a Microsoft Exchange 2010  
messaging environment  
Create a Windows account that has a Microsoft  
Exchange 2010 mailbox  
You must create a Windows account with a Microsoft Exchange 2010 mailbox so that the Windows account can  
authenticate with the Microsoft Exchange Server.  
Before you begin: If you want free/busy lookups to work in Microsoft Outlook 2003 and earlier, you must configure  
Microsoft Exchange 2010 to support Microsoft Outlook 2003 and earlier by creating a public folder database. For more  
information about supporting Microsoft Outlook 2003 and earlier, visit http://support.microsoft.com to read article 555851  
and visit http://technet.microsoft.com to read articles 123694, 124270, 397221, and 691120.  
1.  
On the computer that hosts Microsoft Exchange, log in using an administrator account that has the permission to  
create accounts.  
2.  
3.  
4.  
Open the Microsoft Exchange Management Console.  
Create an account and mailbox that you name BESAdmin.  
To permit the BlackBerry Enterprise Server to check if a BlackBerry device user has permission to access a public  
folder, assign the Owner permission for all public folders to the administrator account.  
After you finish:  
To verify that you created the Windows account, log in to a computer using the Windows account.  
Verify that the Windows account is not a member of the Domain Administrators group in Microsoft Active Directory.  
Verify that BlackBerry device users have Read permissions and Visible permissions to public folders.  
To permit BlackBerry device users to check the availability of meeting participants using BlackBerry Device Software  
4.5 or later, configure the Schedule+ Free/Busy information for the system public folder. For more information, visit  
http://technet.microsoft.com to read articles 629523 and 691129.  
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Installation and Configuration Guide  
Preinstallation tasks  
Configure Microsoft Exchange 2010 permissions for  
the Windows account  
Before you begin:  
Verify the domain name in Microsoft Active Directory. When you set the permissions, you must match the domain name in  
Microsoft Active Directory.  
1.  
On a computer that hosts the Microsoft Exchange Management Shell, open the Microsoft Exchange Management  
Shell.  
2.  
Type Get-MailboxDatabase | Add-ADPermission -User "BESAdmin" -AccessRights ExtendedRight -  
ExtendedRights Receive-As, ms-Exch-Store-Admin, ms-Exch-Store-Visible.  
3.  
4.  
Type Add-RoleGroupMember "View-Only Organization Management" -Member "BESAdmin".  
Do one of the following:  
To set the permissions at the organizational unit level, type the following command:  
Add-ADPermission -InheritedObjectType User -InheritanceType Descendents -ExtendedRights Send-As -User  
"BESAdmin" -Identity "OU=<organizational_unit>,DC=<domain_1>,DC=<domain_2>,DC=<domain_3>"  
For example, if the organizational unit is Texas and the domain name is example.organization.net, type Texas for  
<organizational_unit>, example for <domain_1>, organization for <domain_2>, and net for <domain_3>.  
To set the permissions at the common name level, type the following command:  
Add-ADPermission -InheritedObjectType User -InheritanceType Descendents -ExtendedRights Send-As -User  
"BESAdmin" -Identity "CN=<common_name>,DC=<domain_1>,DC=<domain_2>,DC=<domain_3>"  
For example, if the common name is Users and the domain name is example.organization.net, type Users for  
<common_name>, example for <domain_1>, organization for <domain_2>, and net for <domain_3>.  
In each command, <domain_1>, <domain_2>, and <domain_3> form the internal Microsoft Active Directory domain  
(if internal and external domain names are different). You can contact your Microsoft Active Directory administrator  
for information about distinguished names.  
After you finish: If you create a mailbox database for Microsoft Exchange, repeat step 2.  
Increase the maximum number of connections to the  
Address Book service in Microsoft Exchange 2010  
By default, Microsoft Exchange 2010 limits the maximum number of connections from the BlackBerry Enterprise Server to  
the Address Book service to 50. To permit the BlackBerry Enterprise Server to run, you must increase the number of  
permitted connections to a large value (for example, 100,000).  
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Installation and Configuration Guide  
Preinstallation tasks  
Before you begin: You must complete this task if the messaging server that the BlackBerry Enterprise Server uses is  
Microsoft Exchange 2010. If the messaging server is Microsoft Exchange 2010 SP1, you can change the  
MaxSessionsPerUser settings using client throttling policies.  
1.  
On the computer that hosts the Microsoft Exchange CAS server, in <drive>:\Program Files\Microsoft\Exchange Server  
\V14\Bin, in a text editor, open the microsoft.exchange.addressbook.service.exe.config file.  
2.  
3.  
4.  
Change the value of the MaxSessionsPerUser key to 100000.  
Save and close the file.  
Restart the Address Book service.  
Turn off client throttling in Microsoft Exchange 2010  
By default, Microsoft Exchange 2010 uses client throttling policies to track the bandwidth that each Microsoft Exchange  
user consumes and enforce bandwidth limits as necessary. The policies affect the performance of the BlackBerry  
Enterprise Server, so you should turn off client throttling for the Windows account that has a Microsoft Exchange mailbox.  
1.  
On a computer that hosts the Microsoft Exchange Management Shell, open the Microsoft Exchange Management  
Shell.  
2.  
3.  
Type New-ThrottlingPolicy BESPolicy.  
Type the following command:  
Set-ThrottlingPolicy BESPolicy -RCAMaxConcurrency $null -RCAPercentTimeInAD $null -RCAPercentTimeInCAS  
$null -RCAPercentTimeInMailboxRPC $null -EWSMaxConcurrency $null -EWSPercentTimeInAD $null -  
EWSPercentTimeInCAS $null -EWSPercentTimeInMailboxRPC $null -EWSMaxSubscriptions $null -  
EWSFastSearchTimeoutInSeconds $null -EWSFindCountLimit $null  
4.  
Type Set-Mailbox "BESAdmin" -ThrottlingPolicy BESPolicy.  
Configure a management role and scope for Microsoft  
Exchange Web Services  
If you want the BlackBerry Enterprise Server to use Microsoft Exchange Web Services to manage calendars on BlackBerry  
devices, you must configure a management role and scope for Microsoft Exchange Web Services in Microsoft Exchange  
2010.  
For more information about configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services, see the  
BlackBerry Enterprise Server Administration Guide.  
1.  
On a computer that hosts the Microsoft Exchange Management Shell, open the Microsoft Exchange Management  
Shell.  
2.  
Do one or more of the following:  
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Preinstallation tasks  
To enable a service account for all users in an organization, type the following command:  
New-ManagementRoleAssignment -Name: <role_name> -Role ApplicationImpersonation -User:  
<account_name>  
To create a management scope for a specific group, type the following command:  
New-ManagementScope -Name: <scope_name> –RecipientRestrictionFilter: <member_names> -  
RecipientRoot: <domain_name>  
To enable a service account for all users in a scope, type the following command:  
New-ManagementRoleAssignment –Name: <role_name> –Role ApplicationImpersonation –User:  
<account_name> –CustomRecipientWriteScope: <scope_name>  
Configure the BlackBerry Enterprise Server to run  
without public folders  
If you did not install any public folders in Microsoft Exchange, you must configure the BlackBerry Enterprise Server to run  
without public folders by changing a registry key.  
1.  
2.  
3.  
4.  
On each computer that hosts the BlackBerry Enterprise Server, click Start > Run.  
In the Open field, type regedit.  
Click OK.  
Perform one of the following actions:  
If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft  
\Windows Messaging Subsystem\CDO.  
If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node  
\Microsoft\Windows Messaging Subsystem.  
5.  
6.  
7.  
8.  
If the CDO registry key does not exist, create a registry key that you name CDO.  
In the CDO registry key, if the DWORD value does not exist, create a DWORD value that you name Ignore No PF.  
Change the DWORD value to 1.  
Click OK.  
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Installation and Configuration Guide  
Preinstallation tasks  
Permit meeting requests from outside of your  
organization when using Microsoft Exchange Web  
Services for Microsoft Exchange 2010  
By default, the BlackBerry Enterprise Server uses Microsoft Exchange Web Services to manage calendars on BlackBerry  
devices. Each time you add a new Microsoft Exchange mailbox, you must configure the calendar settings in Microsoft  
Exchange to permit BlackBerry device users to receive meeting requests from outside of your organization when using  
Microsoft Exchange Web Services.  
1.  
On a computer that hosts the Microsoft Exchange Management Shell, open the Microsoft Exchange Management  
Shell.  
2.  
For each Microsoft Exchange Server that hosts users, type the following command:  
Get-Mailbox -server<messaging-server name>| Set-CalendarProcessing -ProcessExternalMeetingMessages $true  
Configuring a Microsoft Exchange 2007  
messaging environment  
Create a Windows account that has a Microsoft  
Exchange 2007 mailbox  
You must create a Windows account that has a Microsoft Exchange 2007 mailbox so that the Windows account can  
authenticate with the Microsoft Exchange Server.  
Before you begin: You must configure Microsoft Exchange 2007 to support versions of Microsoft Outlook that are earlier  
than 2007 by creating a public folder database. For more information about supporting versions of Microsoft Outlook that  
are earlier than 2007, visit http://support.microsoft.com to read article 555851 and visit http://technet.microsoft.com to  
read articles 123694, 124270, 397221, and 691120.  
1.  
On the computer that hosts Microsoft Exchange, log in using an administrator account that has the correct  
permission to create accounts.  
2.  
3.  
Open the Microsoft Exchange Management Console.  
Create an account and mailbox that you name BESAdmin.  
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Installation and Configuration Guide  
Preinstallation tasks  
4.  
To permit the BlackBerry Enterprise Server to check if a user has permissions for a public folder, assign the Owner  
permission for all public folders to the administrator account.  
After you finish:  
To verify that you created the Windows account, log in to a computer using the Windows account.  
Verify that the Windows account is not a member of the Domain Administrators group in Microsoft Active Directory.  
Verify that BlackBerry device users have Read and Visible permissions to public folders.  
To permit BlackBerry device users to check the availability of meeting participants in BlackBerry Device Software 4.5  
or later, configure the Schedule+ Free/Busy information for the system public folder. For more information, visit http://  
technet.microsoft.com to read articles 629523 and 691129.  
Configure Microsoft Exchange 2007 permissions for  
the Windows account  
1.  
On a computer that hosts the Microsoft Exchange Management Shell, open the Microsoft Exchange Management  
Shell.  
2.  
Perform one of the following actions:  
If you log in to Microsoft Exchange Server 2007, type add-exchangeadministrator "BESAdmin" -role  
ViewOnlyAdmin.  
If you log in to another computer, type get-mailboxserver "<messaging_server_name>" | add-  
exchangeadministrator "BESAdmin" -role ViewOnlyAdmin.  
3.  
For each Microsoft Exchange Server 2007 instance that hosts BlackBerry device users, type the following command:  
get-mailboxserver "<messaging_server_name>" | add-adpermission -user "BESAdmin" -accessrights  
ExtendedRight -extendedrights Receive-As, ms-Exch-Store-Admin  
Permit users to send email messages in a Microsoft  
Exchange environment  
To permit BlackBerry device users to send email messages, you must configure Send As permissions for the Microsoft  
Active Directory user object that contains users. This task describes how to configure the Send As permissions for the  
entire Windows domain, but you can also configure the permissions at the user object level or on a container of user  
objects.  
For more information about Send As permissions and the BlackBerry Enterprise Server, visit www.blackberry.com/btsc to  
read article KB04707. For more information about assigning Send As permissions permissions to multiple user accounts,  
visit support.microsoft.com to read article 912918.  
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Installation and Configuration Guide  
Preinstallation tasks  
1.  
Log in to a computer in the Windows domain as an administrator that has permissions to change user objects in  
Microsoft Active Directory.  
2.  
3.  
4.  
5.  
6.  
7.  
8.  
9.  
On the taskbar, click Start > Administrative Tools > Active Directory Users and Computers.  
On the View menu, click Advanced Features.  
Right-click the domain root. Click Properties.  
On the Security tab, click Advanced.  
Click Add.  
Type the name of the Windows account that you created (for example, BESAdmin).  
Click Check Names.  
Click OK.  
10. Perform one of the following actions:  
If you are running Windows Server 2003, in the Apply drop-down list, click User Objects.  
If you are running Windows Server 2008, in the Apply drop-down list, click Descendant User Objects.  
11. In the Allow column, select the Send As check box.  
12. Click Apply.  
13. Click OK.  
Permit meeting requests from outside of your  
organization when using Microsoft Exchange Web  
Services for Microsoft Exchange 2007  
By default, the BlackBerry Enterprise Server uses Microsoft Exchange Web Services to manage calendars on BlackBerry  
devices. Each time you add a new Microsoft Exchange mailbox, you must configure the calendar settings in Microsoft  
Exchange to permit BlackBerry device users to receive meeting requests from outside of your organization when using  
Microsoft Exchange Web Services.  
1.  
On a computer that hosts the Microsoft Exchange Management Shell, open the Microsoft Exchange Management  
Shell.  
2.  
For each Microsoft Exchange Server that hosts users, type the following command:  
Get-Mailbox -server<messaging-server name>| Set-MailboxCalendarSettings -ProcessExternalMeetingMessages  
$true  
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Installation and Configuration Guide  
Preinstallation tasks  
Configuring a Microsoft Exchange 2003  
messaging environment  
Create a Windows account that has a Microsoft  
Exchange 2003 mailbox  
You must create a Windows account that has a Microsoft Exchange 2003 mailbox so that the Windows account can  
authenticate with the Microsoft Exchange messaging server.  
1.  
2.  
On any computer in the Windows domain, on the taskbar, click Start > Programs > Microsoft Exchange > Active  
Directory Users and Computers.  
Create an account that has the following attributes:  
Name: BESAdmin  
Group membership: Domain User  
3.  
4.  
Create a Microsoft Exchange mailbox for the account.  
To activate the new mailbox, send a test email message.  
After you finish:  
If you cannot see the Windows account in the Microsoft Active Directory to verify that you created it, log in to a computer  
using the Windows account.  
For more information about the Send As permission and the BlackBerry Enterprise Server, visit www.blackberry.com to  
read KB04707.  
For more information about assigning the Send As permission to multiple user accounts, visit www.support.microsoft.com  
to read article 912918.  
Configure Microsoft Exchange 2003 permissions for  
the Windows account  
On each Microsoft Exchange 2003 server that hosts BlackBerry device users, you must configure Microsoft Exchange  
permissions for the Windows account (for example, BESAdmin) that you want to use to install the BlackBerry Enterprise  
Server components.  
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Installation and Configuration Guide  
Preinstallation tasks  
This task describes how to configure the Microsoft Exchange permissions at the administrative group level for every  
Microsoft Exchange 2003 server that hosts BlackBerry device users but you can also configure the permissions at other  
levels, such as at the root of the organization or another administrative group.  
1.  
2.  
3.  
On the computer that hosts the Microsoft Exchange 2003 System Manager, open the Microsoft Exchange 2003  
System Manager.  
Configure the Exchange View Only Administrator permission for the Windows account in the administrative group that  
contains the Microsoft Exchange 2003 servers that host BlackBerry device users.  
On each Microsoft Exchange 2003 server that hosts BlackBerry device users, assign the following permissions to the  
Windows account:  
Send As  
Receive As  
Administer Information Store  
4.  
To permit the BlackBerry Enterprise Server to check if users have permissions to access a public folder, assign the  
Owner permission for all public folders to the Windows account.  
After you finish: Verify that the users have Read and Visible permissions to public folders.  
Permit users to send email messages in a Microsoft  
Exchange environment  
To permit BlackBerry device users to send email messages, you must configure Send As permissions for the Microsoft  
Active Directory user object that contains users. This task describes how to configure the Send As permissions for the  
entire Windows domain, but you can also configure the permissions at the user object level or on a container of user  
objects.  
For more information about Send As permissions and the BlackBerry Enterprise Server, visit www.blackberry.com/btsc to  
read article KB04707. For more information about assigning Send As permissions permissions to multiple user accounts,  
visit support.microsoft.com to read article 912918.  
1.  
Log in to a computer in the Windows domain as an administrator that has permissions to change user objects in  
Microsoft Active Directory.  
2.  
3.  
4.  
5.  
6.  
7.  
8.  
On the taskbar, click Start > Administrative Tools > Active Directory Users and Computers.  
On the View menu, click Advanced Features.  
Right-click the domain root. Click Properties.  
On the Security tab, click Advanced.  
Click Add.  
Type the name of the Windows account that you created (for example, BESAdmin).  
Click Check Names.  
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Preinstallation tasks  
9.  
Click OK.  
10. Perform one of the following actions:  
If you are running Windows Server 2003, in the Apply drop-down list, click User Objects.  
If you are running Windows Server 2008, in the Apply drop-down list, click Descendant User Objects.  
11. In the Allow column, select the Send As check box.  
12. Click Apply.  
13. Click OK.  
Configure permissions for the Windows  
account  
On each computer that you want to install the BlackBerry Enterprise Server components on, you must configure  
permissions for the Windows account that you want to use to install the BlackBerry Enterprise Server components and run  
the services for the BlackBerry Enterprise Server.  
Without the correct permissions, the BlackBerry Enterprise Server cannot run.  
1.  
2.  
3.  
4.  
5.  
6.  
Right-click My Computer. Click Manage.  
In the left pane, expand Local Users and Groups.  
Navigate to the Groups folder.  
In the right pane, double-click Administrators.  
Click Add.  
In the Enter the object names to select field, type the Windows account name that you want the services for the  
BlackBerry Enterprise Server to use (for example, BESAdmin).  
7.  
8.  
9.  
Click OK.  
Click Apply.  
Click OK.  
10. On the taskbar, click Start > Programs > Administrative Tools > Local Security Policy.  
11. Configure the following permissions for the Windows account:  
log on locally with local permissions (if not assigned by default)  
log on as a service  
12. On the taskbar, click Start > Programs > Administrative Tools > Computer Management.  
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Preinstallation tasks  
13. Add the Windows account to the local administrators group.  
Prevent the Microsoft Exchange known  
issues for wireless calendar synchronization  
Some known issues for Microsoft Exchange impact how the BlackBerry Enterprise Server synchronizes calendars over the  
wireless network. To prevent the known issues from occurring, you can read about the known issues for Microsoft  
Exchange that might impact your organization's messaging environment and install the hotfixes for them. If your  
organization's messaging environment includes multiple messaging servers, you can resolve the known issues that apply to  
the latest Microsoft Exchange software version in your organization's environment.  
If you do not install the correct hotfixes, the BlackBerry Enterprise Server cannot run.  
1.  
2.  
Visit http://support.microsoft.com to read articles 823343 and 894470.  
Verify that your organization's environment meets the requirements that are described in the applicable known  
issues.  
3.  
4.  
Download the hotfixes for the known issues on the computers that you want to install the BlackBerry Enterprise  
Server or BlackBerry Administration Service on.  
Install the hotfixes.  
Verify if the Windows account can access a  
user account in Microsoft Exchange  
The BlackBerry Enterprise Server requires permission to access each BlackBerry device user's mailbox to process email  
messages. The IEMSText.exe tool runs a test to verify whether the Windows account has the Send As permission in  
Microsoft Exchange so that the BlackBerry Enterprise Server can access user accounts. The IEMSText.exe tool does not  
verify whether the BlackBerry Enterprise Server can send email messages on behalf of a BlackBerry device user.  
1.  
Copy the BlackBerry Enterprise Server installation files to the computer that you want to install the BlackBerry  
Enterprise Server on.  
2.  
3.  
4.  
Extract the contents to a folder on the computer.  
Navigate to <extracted_folder>\Tools.  
Double-click IEMSTest.exe.  
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Preinstallation tasks  
5.  
6.  
7.  
8.  
9.  
In the Profile Name drop-down list, select the profile names for the user accounts.  
Click OK.  
In the left pane, select the user accounts that you want to check.  
Click Select.  
Click OK.  
Configuring connections for the BlackBerry  
Enterprise Server database  
The database for the BlackBerry Enterprise Server is the BlackBerry Configuration Database. You create the BlackBerry  
Configuration Database when you install a BlackBerry Enterprise Server or BlackBerry Administration Service or when you  
run the CreateDB executable.  
The BlackBerry Enterprise Server can connect to its database on the Microsoft SQL Server using Windows authentication or  
database authentication. By default, the BlackBerry Enterprise Server logs in to its database using the Windows account  
that you use to complete the installation process or the database credentials you provided during the installation process.  
To support database mirroring for the BlackBerry Configuration Database with Microsoft SQL Server 2005 or Microsoft SQL  
Server 2008, you must use Windows authentication.  
Specifying permissions when you connect to the  
BlackBerry Configuration Database using Windows  
authentication or Microsoft SQL Server authentication  
If you connect the BlackBerry Enterprise Server to the BlackBerry Configuration Database using Windows authentication or  
Microsoft SQL Server authentication during the BlackBerry Enterprise Server installation process, the Windows account or  
Microsoft SQL Server account that you specify must have database permissions on the database server. The type of  
permissions that you specify is determined by the setup option that you select and whether you create the BlackBerry  
Configuration Database on the computer that hosts the BlackBerry Enterprise Server components or on another database  
server.  
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Installation and Configuration Guide  
Preinstallation tasks  
Specifying permissions for the Windows account or Microsoft SQL Server  
account  
If you install Microsoft SQL Server 2008 R2 Express Edition during the BlackBerry Enterprise Server installation process,  
you might need to specify permissions for the Windows account or Microsoft SQL Server account, depending on the type of  
authentication you select.  
When you select Windows authentication during the BlackBerry Enterprise Server installation process, the setup  
application automatically assigns the required permissions to the Windows account that you use to complete the  
installation process.  
When you select Microsoft SQL Server authentication during the BlackBerry Enterprise Server installation process, you  
must assign the required database permissions to the Microsoft SQL Server account that you use to complete the  
installation process.  
Assign permissions to the Windows account or Microsoft SQL Server  
account  
Perform one of the following actions:  
If you create the BlackBerry Configuration Database on the computer that hosts the BlackBerry Enterprise Server and  
you require the setup application to install Microsoft SQL Server Express during the installation process and you choose  
Windows authentication, you are not required to assign Microsoft SQL Server permissions to the Windows account. If  
you want the setup application to install the BlackBerry database notification system, you must assign the Microsoft  
SQL Server permission for the database system administrator (also called the sysadmin server role in Microsoft SQL  
Server Management Studio) to the Windows account.  
If you create the BlackBerry Configuration Database on the computer that hosts the BlackBerry Enterprise Server and  
you require the setup application to install Microsoft SQL Server Express during the installation process and you choose  
Microsoft SQL Server authentication, you must assign the database creator (dbcreator server role) Microsoft SQL Server  
permission to the Microsoft SQL Server account. If you want the setup application to install the BlackBerry database  
notification system, you must assign the Microsoft SQL Server permission for the database system administrator (also  
called the sysadmin server role in Microsoft SQL Server Management Studio) to the Microsoft SQL Server account.  
If you create the BlackBerry Configuration Database on the computer that hosts the BlackBerry Enterprise Server and  
the computer already hosts a Microsoft SQL Server, you must assign the database creator (dbcreator server role)  
Microsoft SQL Server permission to the Windows account or Microsoft SQL Server account that you use to complete the  
BlackBerry Enterprise Server installation process. If you want the setup application to install the BlackBerry database  
notification system, you must assign the Microsoft SQL Server permission for the database system administrator (also  
called the sysadmin server role in Microsoft SQL Server Management Studio) to the Windows account or Microsoft SQL  
Server account.  
If you create the BlackBerry Configuration Database on a computer that does not host the BlackBerry Enterprise  
Server, you must assign the database creator (dbcreator server role) Microsoft SQL Server permission to the Windows  
or Microsoft SQL Server account that you use to complete the BlackBerry Enterprise Server installation process. If you  
want the setup application to install the BlackBerry database notification system, you must assign the Microsoft SQL  
Server permission for the database system administrator (also called the sysadmin server role in Microsoft SQL Server  
Management Studio) to the Windows account or Microsoft SQL Server account.  
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Installation and Configuration Guide  
Preinstallation tasks  
Create a BlackBerry Configuration Database  
If the security required by your organization does not allow applications to have permissions to create or upgrade  
databases, you can run the CreateDB executable on the database server to create the BlackBerry Configuration Database  
instead of using the setup application. After you create or upgrade the BlackBerry Configuration Database using the  
CreateDB executable, you can run the setup application using a Windows account with minimum requirements to the  
database server.  
Before you begin: Verify that the appropriate permissions are configured on the database server.  
1.  
Log in to the computer that hosts the database server using a local administrator account or a Windows account that  
has SQL administrator permissions.  
2.  
Copy the BlackBerry Enterprise Server installation files to the database server that you want to configure as the host  
server for the BlackBerry Configuration Database.  
3.  
4.  
5.  
6.  
7.  
8.  
9.  
Extract the contents to a folder on the computer.  
Navigate to <extracted_folder>\Database.  
Open the BesMgmt.cfg file in a text editor.  
Change the file to include information that is specific to your organization's environment.  
Save and close the file.  
Open a command prompt window.  
Change to <extracted_folder>\Database.  
10. Type CreateDB.exe BESMgmt.cfg.  
BESMgmt.cfg properties  
Property  
Description  
CMD  
This property specifies the type of action that the CreateDB executable must complete (for  
example, whether to install or upgrade the BlackBerry Configuration Database).  
DATABASE_NAME  
SERVER  
This property specifies the name of the BlackBerry Configuration Database.  
This property specifies the name of the database server that hosts the BlackBerry  
Configuration Database. If a database instance hosts the BlackBerry Configuration  
Database, follow the format database_server_name\database_instance_name.  
USERID  
If you use database authentication, this property specifies the user name of the database  
account that has server administrator permission and database creator permission.  
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Installation and Configuration Guide  
Preinstallation tasks  
Property  
Description  
PASSWORD  
If you use database authentication, this property specifies the password for the database  
account.  
SCRIPT_ROOT  
LOG_DIR  
This property specifies the path to the DBInstallScripts folder.  
By default, this folder is in the same root folder that the CreateDB.exe file is located in.  
This property specifies the path to the folder that you want to create log files in.  
By default, this folder is in the same root folder that the CreateDB.exe file is located in.  
DBMS  
This property specifies the database management system that your organization uses.  
DB_FILE_DIR  
This property specifies an existing folder that you want to save the database files in.  
By default, this folder is in the same root folder that the CreateDB.exe file is located in.  
BACKUP_DIR  
BES_TYPE  
This property specifies an existing folder where you want to save the database backup in.  
By default, this folder is located in the same root folder that the CreateDB.exe file is located  
in.  
This property specifies the messaging server that your organization uses.  
Install the SNMP service for monitoring by a  
monitoring application  
You must install the SNMP service on each computer that you want to install the BlackBerry Enterprise Server if you want  
to use a monitoring application to monitor the BlackBerry Enterprise Server activity.  
Before you begin: Verify that each computer can access the Windows installation media.  
1.  
On the taskbar, click Start > Settings > Control Panel > Add/Remove Programs > Add/Remove Windows  
Components.  
2.  
3.  
4.  
5.  
6.  
Double-click Management and Monitoring Tools.  
Select the Simple Network Management Protocol check box.  
Click OK.  
When Windows Setup prompts you, install the files from the Windows installation media.  
Complete the installation wizard.  
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Installation and Configuration Guide  
Preinstallation tasks  
7.  
In the Windows Services, verify that the SNMP service is running.  
After you finish: To complete the SNMP service installation process, after you install the BlackBerry Enterprise Server or  
BlackBerry Enterprise Server components, configure the SNMP service to monitor the activity of the BlackBerry Enterprise  
Server or BlackBerry Enterprise Server components.  
Creating a BlackBerry Administration  
Service pool that includes the BlackBerry  
Web Desktop Manager using DNS round  
robin  
When you install the BlackBerry Administration Service, BlackBerry Web Desktop Manager, or both, the setup application  
installs the BlackBerry Administration Service services automatically. The BlackBerry Administration Service and  
BlackBerry Web Desktop Manager require the BlackBerry Administration Service services to run.  
If you create a BlackBerry Administration Service pool using DNS round robin, you can install the BlackBerry  
Administration Service and BlackBerry Web Desktop Manager on each computer in the pool or you can install the  
BlackBerry Administration Service or BlackBerry Web Desktop Manager on some of the computers in the pool. If you install  
the BlackBerry Administration Service and BlackBerry Web Desktop Manager on each computer in the pool, you can use  
the pool name that you specified during the installation process in the URLs for the BlackBerry Administration Service and  
BlackBerry Web Desktop Manager (for example, https://<pool_name>/webconsole/login or https://<pool_name>/  
webdesktop/login).  
If you do not install both components on each computer in the pool and you try to access one of the URLs using the pool  
name, the web browser might display an HTTP 404 error message. The HTTP 404 error message occurs when the web  
browser tries to connect to a computer in the pool that you did not install the component on that you are trying to access.  
For example, you can install the BlackBerry Administration Service on two of the computers in the pool and the BlackBerry  
Web Desktop Manager on two other computers in the pool.  
To make sure that the web browser does not display HTTP 404 error messages, you can choose one of the following  
options:  
You can create separate pools within the BlackBerry Administration Service pool for the BlackBerry Administration  
Service and the BlackBerry Web Desktop Manager. You can provide your organization's administrators and BlackBerry  
device users with URLs that include the specific pool names.  
You can provide administrators and users in your organization's environment with URLs that include the FQDNs of the  
computers that you installed the BlackBerry Administration Service or BlackBerry Web Desktop Manager on (for  
example, https://<FQDN_of_computer>/webconsole/login or https://<FQDN_of_computer>/webdesktop/login).  
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Installation and Configuration Guide  
Preinstallation tasks  
Create the DNS record for a BlackBerry  
Administration Service instance  
To configure multiple BlackBerry Administration Service instances for high availability using DNS round robin, you must  
create a DNS record. The DNS record permits the clients of the BlackBerry Administration Service pool to access the  
instances using a single DNS name. You must create the DNS record in the same domain as the computers that host the  
BlackBerry Administration Service instances.  
Before you begin:  
Configure a static IP address for each computer that you want to install a BlackBerry Administration Service instance  
on.  
Obtain permission to manage the DNS.  
If you configure DNS round robin, configure clients to resolve the DNS name into a list of IP addresses and distribute  
traffic equally across the BlackBerry Administration Service instances in the pool.  
1.  
2.  
Log in to the DNS server.  
In the DNS management console, access the forward lookup zone that you want to add the BlackBerry  
Administration Service instance to.  
3.  
To create a new host, perform the following actions:  
1. In the Name field, type the name of the BlackBerry Administration Service pool that you want to use.  
2. In the IP Address1 field, type the IP address of the computer that you want to host a BlackBerry Administration  
Service instance on.  
3. Select the Create associated pointer (PTR) record check box.  
4.  
Repeat step 3 for each BlackBerry Administration Service instance that you want to install. When you add entries to  
the same pool, you must use the same pool name for all BlackBerry Administration Service instances.  
After you finish: To remove a BlackBerry Administration Service instance from a pool, delete the entry for the IP address of  
the BlackBerry Administration Service instance from the DNS server.  
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Installation and Configuration Guide  
Preinstallation tasks  
Preparing the computer that hosts the  
BlackBerry Collaboration Service for use  
with Microsoft Office Communications  
Server 2007 R2  
If you plan to install the BlackBerry Collaboration Service for use with Microsoft Office Communications Server 2007 R2,  
you must verify that the computer that you install the BlackBerry Collaboration Service on includes the required items.  
Before you install the BlackBerry Collaboration Service, you must perform the following actions in the order that they are  
listed below:  
1. Install and enable Microsoft .NET Framework 3.5 SP1 (if you installed Microsoft .NET Framework 4.0, visit  
support.microsoft.com to read article 2224981 before you continue).  
2. For the following steps, use the install packages included with the Microsoft Office Communications Server 2007 R2  
installation files. For steps a and b, you can find the files in Setup\amd64, and for steps c and d, you can find the files in  
Setup\amd64\Setup.  
a
b
c
d
Install Microsoft Visual C++ 2008 Redistributable Package (vcredist_x64.exe).  
Install Microsoft SQL Server Native Client (sqlncli_x64.msi).  
Install Microsoft Unified Communications Managed API 2.0 Core Redist 64-bit (ucmaredist.msi).  
Install Microsoft Office Communications Server 2007 R2, Core Components (ocscore.msi).  
3. Install the required certificate in the Personal Certificate folder for the local computer account. You must choose the  
Web Server Certificate template and specify the following information:  
For the Subject Name, type the FQDN of the computer that you install the BlackBerry Collaboration Service on.  
For the Friendly Name, type OCSConnector.  
To download the install packages, visit the Microsoft Download Center or the Volume Licensing Service Center at  
For more information about installing the required certificate, visit www.blackberry.com/btsc to read article KB24960.  
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Installation and Configuration Guide  
Preinstallation tasks  
Preparing the computer that hosts the  
BlackBerry Collaboration Service for use  
with Microsoft Lync Server 2010  
If you plan to install the BlackBerry Collaboration Service for use with Microsoft Lync Server 2010, you must verify that the  
computer that you install the BlackBerry Collaboration Service on includes the required items.  
Before you install the BlackBerry Collaboration Service, you must perform the following actions in the order that they are  
listed below:  
1. Install and enable Microsoft .NET Framework 3.5 SP1 (if you installed Microsoft .NET Framework 4.0, visit  
support.microsoft.com to read article 2224981 before you continue).  
2. For the following steps, use the install packages included with Microsoft Lync Server 2010 installation files. You can  
find the files in Setup\amd64.  
a
b
Install Microsoft Visual C++ 2008 Redistributable Package (vcredist_x64.exe).  
Install Microsoft SQL Server Native Client (sqlncli_x64.msi).  
3. For the following steps, you need to download the software from the Volume Licensing Service Center at  
a
b
Install Microsoft Unified Communications Managed API 2.0 Core Redist 64-bit (ucmaredist.msi).  
Install Microsoft Office Communications Server 2007 R2, Core Components (ocscore.msi).  
4. Install the required certificate in the Personal Certificate folder for the local computer account. You must choose the  
Web Server Certificate template and specify the following information:  
For the Subject Name, type the FQDN of the Microsoft Lync Server 2010 pool.  
For the Subject Alternative Names, type the FQDN of the Microsoft Lync Server 2010 pool and the FQDN of the  
computer that you install the BlackBerry Collaboration Service on.  
For the Friendly Name, type OCSConnector.  
The BlackBerry Collaboration Service supports Microsoft Unified Communications Managed API 2.0 and must use  
Microsoft Office Communications Server 2007 R2, Core Components to take advantage of the backwards compatibility of  
Microsoft Lync Server 2010 with Microsoft Unified Communications Managed API 2.0. The BlackBerry Collaboration  
Service does not support using ocscore.msi or ucmaredist.msi from the Microsoft Lync Server 2010 installation files.  
To download the install packages, visit the Microsoft Download Center or the Volume Licensing Service Center at  
For more information about installing the required certificate, visit www.blackberry.com/btsc to read article KB24960.  
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Installation and Configuration Guide  
Preinstallation tasks  
Persistent socket connections for the  
BlackBerry Collaboration Service  
Instant messaging environment  
BlackBerry Collaboration Service requirements  
Microsoft Office Live Communications Server 2005 or  
Microsoft Office Communications Server 2007, and TLS  
communication protocol  
one persistent socket connection for each instant  
messaging session  
Microsoft Office Live Communications Server 2005 or  
Microsoft Office Communications Server 2007, and TCP  
communication protocol  
three persistent socket connections for each instant  
messaging session  
Microsoft Office Live Communications Server 2005 or  
one persistent socket connection and multiple sequential  
Microsoft Office Communications Server 2007, and HTTPS socket connections for each instant messaging session  
communication protocol  
IBM Sametime  
three persistent socket connections to create one TCP  
connection; all instant messaging sessions use that TCP  
connection  
Novell GroupWise Messenger  
one persistent socket connection for each instant  
messaging session  
Microsoft Office Communications Server 2007 R2 and Microsoft Lync Server 2010 do not require any persistent socket  
connections, you can use a small pool of shared connections for instant messaging sessions instead.  
Applications that are installed with the  
BlackBerry Enterprise Server components  
You can use the BlackBerry Enterprise Server installation process to install third-party applications.  
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Installation and Configuration Guide  
Preinstallation tasks  
Application  
BlackBerry Enterprise Server components that the application is  
installed with  
JDK 1.6.x  
BlackBerry Enterprise Server (core)  
BlackBerry Administration Service  
JRE 1.6.x  
BlackBerry Enterprise Server (core)  
BlackBerry Administration Service  
BlackBerry Collaboration Service  
BlackBerry MDS Connection Service  
Microsoft XML Core Services 6.0 SP2  
All components except the BlackBerry Router  
Microsoft SQL Server 2008 R2 Express Edition  
(if selected)  
BlackBerry Administration Service  
Any other components  
Microsoft .NET Framework 2.0  
All components  
(if you are installing Microsoft SQL Server  
Express)  
Microsoft .NET Framework 3.5 SP1  
BlackBerry Collaboration Service  
(if you are installing Microsoft Office  
Communications Server 2007 R2 or Microsoft  
Lync Server 2010)  
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Installation and Configuration Guide  
Installing the BlackBerry Enterprise Server software  
6
Installing the BlackBerry  
Enterprise Server software  
Prerequisites: Installing the BlackBerry  
Enterprise Server software  
Verify that the Windows account that you use to install the BlackBerry Enterprise Server software is assigned the local  
administrator permission on the computer that you perform the installation process on.  
Verify that the Windows account that you want to use to install the BlackBerry Enterprise Server software is not a  
member of the Domain Admins group in Microsoft Active Directory.  
In a Microsoft Exchange 2003 environment, to start the MAPI subsystem, open the Microsoft Exchange System  
Manager.  
In a Windows Server 2003 environment, to install Microsoft SQL Server 2008 R2 Express Edition during the installation  
of BlackBerry Enterprise Server, you must install Windows PowerShell 1.0, Microsoft .NET Framework 3.5 SP1, and  
Microsoft Windows Installer 4.5 before you run the BlackBerry Enterprise Server setup application.  
If your organization's domain controllers are running on Windows Server 2008, verify that the number of NSPI  
connections that the BlackBerry Enterprise Server can make to the Microsoft Exchange Server meets the requirements  
of your organization. For more information, visit www.blackberry.com/btsc to read article KB17325 and visit  
support.microsoft.com to read article 949469.  
Retrieve the following information:  
BlackBerry CAL key  
SRP host (in BlackBerry Enterprise Server version 5.0 and later, the format of the SRP host is different from earlier  
versions)  
SRP identifier  
SRP authentication key  
computer name and port number of the instant messaging server (For Microsoft Office Live Communications Server  
2005 and Microsoft Office Communications Server 2007 use the virtual server name and port number where the  
AJAX service is installed.)  
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Installing the BlackBerry Enterprise Server software  
computer name and port number of the proxy server (if applicable)  
Add the blackberry.net domain to the permitted lists in the antivirus application or anti-spam application that the  
messaging server or gateway uses.  
Verify that the computer has access to www.blackberry.com (optional).  
If your organization uses a proxy server for Internet access, get the credentials for the proxy server.  
Verify that you installed the appropriate languages and text services on the computer that you use to install the  
BlackBerry Enterprise Server, including code page 20127 (US-ASCII) which is required for all supported languages.  
If you want to install Microsoft SQL Server 2008 R2 Express Edition on a computer that does not host any BlackBerry  
Enterprise Server components, you can navigate to the Tools folder in the BlackBerry Enterprise Server installation files  
and run Sqlexpr.exe.  
If you are installing the BlackBerry Administration Service, verify that the computers that host the BlackBerry  
Administration Service and BlackBerry Configuration Database are not separated by a WAN bridge.  
If you are performing the installation on a computer that has more than one NIC, verify that the production NIC is first in  
the bind order in the Windows network settings.  
Install the BlackBerry Enterprise Server  
software  
Note: To manage the BlackBerry Enterprise Server, you must install the BlackBerry Administration Service. You can install  
the BlackBerry Administration Service on the computer that hosts the BlackBerry Enterprise Server or on a separate  
computer. You must install the BlackBerry Administration Service if you create a BlackBerry Configuration Database and  
you must also either install or upgrade the BlackBerry Administration Service on the computer that you perform the  
installation process on in the BlackBerry Enterprise Server domain.  
1.  
2.  
3.  
Log in to the computer that you want to install the BlackBerry Enterprise Server on using the Windows account that  
you created and that has correct permissions. This account runs the BlackBerry Enterprise Server services.  
In the BlackBerry Enterprise Server installation files, double-click setup.exe. If your operating system is Windows  
Server 2008, run setup.exe as an administrator.  
In the Setup type dialog box, select one of the following options:  
If this installation process is the first installation of BlackBerry Enterprise Server software in a BlackBerry  
Enterprise Server domain, select Create a BlackBerry Configuration Database.  
For all other installations of the BlackBerry Enterprise Server software, select Use an existing BlackBerry  
Configuration Database.  
4.  
In the Setup options dialog box, you can select or remove BlackBerry Enterprise Server components from the  
Additional Components list.  
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Installing the BlackBerry Enterprise Server software  
5.  
In the Accounts and Folders dialog box, in the Name field, type the name of the BlackBerry Enterprise Server that  
you want the BlackBerry Administration Service to display.  
6.  
7.  
After the setup application installs the necessary components, click Continue.  
In the Database information dialog box, if you configured the database server to use static ports, select the Static  
option. If the static port number is not 1433, in the Port field, type the port number.  
8.  
In the Database mirroring options dialog box, if you want to configure database mirroring, select the Add support for  
database mirroring check box and in the Name of the mirror database server field, type the name of the database  
server that hosts the mirror database. The setup application does not create the BlackBerry Configuration Database  
on the mirror Microsoft SQL Server; it adds a registry key to the computer that includes the name of the mirror  
Microsoft SQL Server.  
9.  
In the MAPI Settings dialog box, perform the following actions:  
a.  
b.  
c.  
d.  
In the Microsoft Exchange server field, type the name of the Microsoft Exchange server.  
In the Mailbox field, type the name of the administrator that has the appropriate permissions.  
Click Check Name.  
Click OK.  
10. In the Administration settings dialog box, perform the following actions:  
In the Pool name field, type an FQDN that the setup application can use to create the BlackBerry Administration  
Service web address. If you install only one BlackBerry Administration Service instance in the BlackBerry  
Enterprise Server domain, you can accept the default pool name. If you install more than one BlackBerry  
Administration Service instance in the BlackBerry Enterprise Server domain, you must create a DNS entry for the  
pool name that is not the name of a computer and is mapped to the IP address of each BlackBerry Administration  
Service instance.  
In the New password and Confirm password fields, type the password for the SSL certificate that the BlackBerry  
Administration Service uses to authenticate with browsers. You must use the same password for every BlackBerry  
Administration Service instance in the BlackBerry Enterprise Server domain.  
®
®
11. In the Microsoft Active Directory settings dialog box, in the User password field, type the password for the  
Microsoft Active Directory account (for example, BESAdmin) that the BlackBerry Enterprise Server uses to  
authenticate with Microsoft Active Directory. If you want to specify a different username and Windows domain, you  
must make sure that the Windows domain belongs to the same Microsoft Active Directory forest as the Microsoft  
Exchange organization.  
12. In the Advanced administration settings dialog box, perform one of the following actions:  
If you select Use Windows authentication, you can choose to use the Microsoft Active Directory account that you  
used in the previous step, or you can specify login information for a Microsoft Active Directory administrator.  
If you select Use BlackBerry Administration Service authentication, type and confirm a password for the  
BlackBerry Administration Service administrator account. Consider using the minimum rules for password  
complexity when you create the password for the administrator account. The password should be at least 8  
characters in length and contain at least one number, letter, and special character, and should not contain  
dictionary words.  
You use the login information that you specify to log in to the BlackBerry Administration Service for the first time.  
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Installation and Configuration Guide  
Installing the BlackBerry Enterprise Server software  
13. Start the services for the BlackBerry Enterprise Server. If you installed the BlackBerry Administration Service, the  
setup application waits until the BlackBerry Administration Service services are running before the setup application  
continues.  
14. In the Console addresses dialog box, copy the web addresses for the BlackBerry Enterprise Server components and  
paste them into a document for future reference. You can use the web addresses to log in to the BlackBerry  
Enterprise Server components that you installed.  
After you finish:  
To verify that the BlackBerry Configuration Database on a Microsoft SQL Server uses the appropriate collation setting,  
check that the collation setting for the BlackBerry Configuration Database is default case-insensitive.  
If you reinstalled the BlackBerry Administration Service, in , delete the cache.  
Specifying a name for the BlackBerry Administration  
Service pool during the installation process  
During the installation process, the setup application prompts you to specify the name of the BlackBerry Administration  
Service pool.  
The BlackBerry Administration Service instances use the pool name for interprocess communication and when you  
configure BlackBerry Administration Service high availability using DNS round robin. You must specify a valid DNS host  
name during the installation process, even if you do not configure BlackBerry Administration Service high availability using  
DNS round robin.  
The setup application uses the FQDN of the computer that you install the first BlackBerry Administration Service instance  
on as the default value for the pool name. If you keep the default value and configure BlackBerry Administration Service  
high availability using DNS round robin at a later time, you must use the BlackBerry Configuration Panel to change the pool  
name to the host name for the pool.  
The name for the BlackBerry Administration Service pool does not impact BlackBerry Administration Service high  
availability that uses a hardware load balancer.  
For more information about BlackBerry Administration Service high availability, see the BlackBerry Enterprise Server  
Planning Guide.  
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Installation and Configuration Guide  
Installing the BlackBerry Enterprise Server software  
Install a BlackBerry Enterprise Server  
component on a computer that is separate  
from the computer that hosts the  
BlackBerry Enterprise Server  
Before you begin:  
Install a BlackBerry Enterprise Server and the BlackBerry Administration Service in your organization's environment.  
Verify that the BlackBerry Administration Service is running on a Windows account that has permission to access and  
change the Windows registry on the computer that you want to install the BlackBerry Enterprise Server component on.  
If you configured database mirroring for the BlackBerry Configuration Database, you must verify that the BlackBerry  
Enterprise Server is connected to the principal database before you run the setup application.  
1.  
2.  
Using the Windows account that you created, log in to the computer that is separate from the computer that hosts the  
BlackBerry Enterprise Server. This account runs the services for the BlackBerry Enterprise Server components.  
In the BlackBerry Enterprise Server installation files, double-click setup.exe. If the computer is running Windows  
Server 2008, run setup.exe as an administrator.  
3.  
4.  
In the Setup type dialog box, select Use an existing BlackBerry Configuration Database.  
In the Database information dialog box, perform the following actions:  
Type the names of the database server and BlackBerry Configuration Database that the BlackBerry Enterprise  
Server uses.  
If you configured the database server to use static ports, select the Static option. If the static port number is not  
1433, in the Port field, type the port number.  
5.  
In the Database mirroring options dialog box, if you want to configure database mirroring, select the Add support for  
database mirroring check box and type the name of the database server that hosts the mirror database in the Name  
of the mirror database server field. The setup application does not create the BlackBerry Configuration Database on  
the mirror Microsoft SQL Server; it adds a registry key to the computer that contains the name of the mirror Microsoft  
SQL Server.  
6.  
7.  
In the Setup options dialog box, select or remove BlackBerry Enterprise Server components from the Additional  
Components list.  
In the MAPI Settings dialog box, perform the following actions:  
a.  
b.  
In the Microsoft Exchange server field, type the name of the Microsoft Exchange server.  
In the Mailbox field, type the name of the administrator that is assigned the appropriate permissions.  
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Installation and Configuration Guide  
Installing the BlackBerry Enterprise Server software  
c.  
d.  
Click Check Name.  
Click OK.  
8.  
9.  
After the setup application installs the necessary components, click Continue.  
In the Administration settings dialog box, perform the following actions:  
In the Pool name field, type an FQDN that the setup application can use to create the BlackBerry Administration  
Service web address. If you install only one BlackBerry Administration Service instance in the BlackBerry  
Enterprise Server domain, you can accept the default pool name. If you install more than one BlackBerry  
Administration Service instance in the BlackBerry Enterprise Server domain, you must create a DNS entry for the  
pool name that is not the name of a computer and is mapped to the IP address of each BlackBerry Administration  
Service instance.  
In the New password and Confirm password fields, type the password for the SSL certificate that the BlackBerry  
Administration Service uses to authenticate with browsers. You must use the same password for every BlackBerry  
Administration Service instance in the BlackBerry Enterprise Server domain.  
10. In the Microsoft Active Directory settings dialog box, in the User password field, type the password for the Microsoft  
Active Directory account (for example, BESAdmin) that the BlackBerry Enterprise Server uses to authenticate with  
Microsoft Active Directory. If you want to specify a different username and Windows domain, make sure that the  
Windows domain belongs to the same Microsoft Active Directory forest as the Microsoft Exchange organization.  
11. In the Advanced administration settings dialog box, perform one of the following actions:  
If you select Use Windows authentication, you can choose to use the Microsoft Active Directory account that you  
used in the previous step, or you can specify login information for a Microsoft Active Directory administrator.  
If you select Use BlackBerry Administration Service authentication, type and confirm a password for the  
BlackBerry Administration Service administrator account. Consider using the minimum rules for password  
complexity when you create the password for the administrator account. The password should be at least 8  
characters in length and contain at least one number, letter, and special character, and should not contain  
dictionary words.  
You use the login information that you specify to log in to the BlackBerry Administration Service for the first time.  
12. In the Start services dialog box, start the services for the BlackBerry Enterprise Server components.  
13. In the Console addresses dialog box, copy the web addresses for the BlackBerry Enterprise Server components and  
paste them into a document for future reference. You can use the web addresses to log in to the BlackBerry  
Enterprise Server components.  
After you finish:  
To view the BlackBerry Enterprise Server component in the BlackBerry Administration Service, restart the BlackBerry  
Administration Service.  
If you reinstalled the BlackBerry Administration Service, in , delete the cache.  
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Installation and Configuration Guide  
Installing the BlackBerry Enterprise Server software  
Install a standalone BlackBerry Router  
A standalone BlackBerry Router is a BlackBerry Router that is hosted by a computer that does not host any other  
BlackBerry Enterprise Server components except the BlackBerry Controller. The BlackBerry Controller monitors the  
BlackBerry Router and restarts the BlackBerry Router if it stops responding.  
Note: You cannot manage the BlackBerry Controller that monitors a standalone BlackBerry Router in the BlackBerry  
Administration Service. You must manage the BlackBerry Controller in the BlackBerry Configuration Panel on the  
computer that hosts the standalone BlackBerry Router.  
1.  
2.  
Log in to the computer using the Windows account that you want to use to run the BlackBerry Router.  
In the BlackBerry Enterprise Server installation files, double-click Setup.exe. If your operating system is Windows  
Server 2008, run setup.exe as an administrator.  
3.  
4.  
In the Setup type dialog box, select Install a standalone BlackBerry Router.  
When you receive a prompt, do not start the BlackBerry Router service until you configure the BlackBerry Router to  
connect to the BlackBerry Enterprise Server.  
Test the connection from the BlackBerry Router to the  
BlackBerry Infrastructure  
To make sure that the BlackBerry Router can connect to the BlackBerry Infrastructure, you can test the connection using  
the BBSRPTest tool that is included with the BlackBerry Enterprise Server installation files. The BBSRPTest tool tries to  
connect to the BlackBerry Infrastructure using the SRP address and SRP port that you specified for the BlackBerry  
Infrastructure during the BlackBerry Router installation process.  
1.  
On the computer that you want to test the connection to the BlackBerry Infrastructure on, at a command prompt,  
navigate to <drive>:\Program Files\Research In Motion\BlackBerry Enterprise Server.  
2.  
Type bbsrptest <srp_address> -<port>, where <srp_address> is the SRP address that you provided during the  
installation process and <port> is the SRP port number. For example, at the command line, type bbsrptest.exe –host  
server1.example.com –port 3101.  
After you finish: If the test does not complete, use the Windows Socket (WINSOCK) error code to diagnose the problem.  
For more information, visit http://msdn.microsoft.com to read article Windows Socket Error Codes.  
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Installation and Configuration Guide  
Installing a standby BlackBerry Enterprise Server  
7
Installing a standby BlackBerry  
Enterprise Server  
To configure the BlackBerry Enterprise Server for high availability and disaster recovery, you install a standby BlackBerry  
Enterprise Server on a separate computer from your organization's primary BlackBerry Enterprise Server. During the  
installation process, you assign a standby BlackBerry Enterprise Server to a primary BlackBerry Enterprise Server. You can  
assign only one standby BlackBerry Enterprise Server to each primary BlackBerry Enterprise Server. The setup application  
assigns the SRP credentials of the primary BlackBerry Enterprise Server to the standby BlackBerry Enterprise Server  
automatically.  
When you install a standby BlackBerry Enterprise Server, you can install the same BlackBerry Enterprise Server  
components that are installed on the primary BlackBerry Enterprise Server, or different components. For example, you  
might want to install additional components with the standby BlackBerry Enterprise Server if you want to use the system  
resources on the computer to distribute the performance load.  
You cannot change a primary BlackBerry Enterprise Server to a standby BlackBerry Enterprise Server by running the setup  
application again.  
By default, the standby BlackBerry Enterprise Server enables you to fail over the following components if they stop  
responding on the primary BlackBerry Enterprise Server:  
BlackBerry Attachment Service  
BlackBerry Collaboration Service  
BlackBerry Dispatcher  
BlackBerry MDS Connection Service  
BlackBerry Messaging Agent  
BlackBerry Policy Service  
BlackBerry Router  
BlackBerry Synchronization Service  
After you complete the installation process, the setup application does not start all the services for the standby BlackBerry  
Enterprise Server components. For example, the setup application does not start the BlackBerry Mail Store Service,  
BlackBerry Synchronization Service, or BlackBerry Policy Service. The failover process starts the services when the  
standby BlackBerry Enterprise Server promotes itself.  
For more information about high availability in a large-scale environment, see the BlackBerry Enterprise Server Planning  
Guide.  
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Installation and Configuration Guide  
Installing a standby BlackBerry Enterprise Server  
Install a standby BlackBerry Enterprise  
Server  
Before you begin:  
Install a primary BlackBerry Enterprise Server.  
If you configured database mirroring for the BlackBerry Configuration Database, you must verify that the primary  
BlackBerry Enterprise Server is connected to the principal database before you run the setup application.  
Verify that the BlackBerry Administration Service is running on a Windows account that has permission to access and  
change the Windows registry on the computer that you want to install the standby BlackBerry Enterprise Server on.  
1.  
2.  
Log in to the computer using the Windows account that you used to install the primary BlackBerry Enterprise Server.  
This account runs the services for the standby BlackBerry Enterprise Server.  
In the BlackBerry Enterprise Server installation files, double-click setup.exe. If the computer is running Windows  
Server 2008, run setup.exe as an administrator.  
3.  
4.  
In the Setup type dialog box, select Use an existing BlackBerry Configuration Database.  
In the Database information dialog box, perform the following actions:  
Type the names of the database server and BlackBerry Configuration Database that the BlackBerry Enterprise  
Server uses.  
If you configured the database server to use static ports, select the Static option. If the static port number is not  
1433, type the port number in the Port field.  
5.  
6.  
In the Database mirroring options dialog box, if you want to configure database mirroring, select the Add support for  
database mirroring check box and type the name of the database server that hosts the mirror database in the Name  
of the mirror database server field. The setup application does not create the BlackBerry Configuration Database on  
the mirror Microsoft SQL Server, it adds a registry key to the computer that includes the name of the mirror Microsoft  
SQL Server.  
In the MAPI Settings dialog box, perform the following actions:  
a.  
b.  
c.  
d.  
In the Microsoft Exchange server field, type the name of the Microsoft Exchange server.  
In the Mailbox field, type the name of the administrator that has the appropriate permissions.  
Click Check Name.  
Click OK.  
7.  
In the Setup options dialog box, perform the following actions:  
Click Install a standby BlackBerry Enterprise Server to set up high availability.  
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Installing a standby BlackBerry Enterprise Server  
In the Additional components list, select any components that you want to install with the standby BlackBerry  
Enterprise Server.  
8.  
9.  
In the High availability settings dialog box, select the primary BlackBerry Enterprise Server that you want to assign  
the standby BlackBerry Enterprise Server to.  
After the setup application installs the necessary components, click Continue.  
10. In the Administration settings dialog box, perform the following actions:  
In the Pool name field, type an FQDN that the setup application can use to create the BlackBerry Administration  
Service web address. If you install only one BlackBerry Administration Service instance in the BlackBerry  
Enterprise Server domain, you can accept the default pool name. If you install more than one BlackBerry  
Administration Service instance in the BlackBerry Enterprise Server domain, you must create a DNS entry for the  
pool name that is not the name of a computer and is mapped to the IP address of each BlackBerry Administration  
Service instance.  
In the New password and Confirm password fields, type the password for the SSL certificate that the BlackBerry  
Administration Service uses to authenticate with browsers. You must use the same password for every BlackBerry  
Administration Service instance in the BlackBerry Enterprise Server domain.  
11. In the Microsoft Active Directory settings dialog box, in the User password field, type the password for the Microsoft  
Active Directory account (for example, BESAdmin) that the standby BlackBerry Enterprise Server uses to  
authenticate with Microsoft Active Directory. If you want to specify a different username and Windows domain, you  
must make sure that the Windows domain belongs to the same Microsoft Active Directory forest as the Microsoft  
Exchange organization.  
12. In the Advanced administration settings dialog box, perform one of the following actions:  
If you select Use Windows authentication, you can choose to use the Microsoft Active Directory account that you  
used in the previous step, or you can specify login information for a Microsoft Active Directory administrator.  
If you select Use BlackBerry Administration Service authentication, type and confirm a password for the  
BlackBerry Administration Service administrator account. Consider using the minimum rules for password  
complexity when you create the password for the administrator account. The password should be at least 8  
characters in length and contain at least one number, letter, and special character, and should not contain  
dictionary words.  
You use the login information that you specify to log in to the BlackBerry Administration Service for the first time.  
13. Start the services for the standby BlackBerry Enterprise Server.  
14. In the Console addresses dialog box, copy the BlackBerry Administration Service web address and paste it into a  
document for future reference. You can use the web address to log in to the BlackBerry Administration Service.  
After you finish:  
To view the standby BlackBerry Enterprise Server information in the BlackBerry Administration Service, restart the  
BlackBerry Administration Service on every computer that it is installed on in the BlackBerry Enterprise Server domain.  
If you reinstalled the BlackBerry Administration Service, in , delete the cache contents.  
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Installation and Configuration Guide  
Postinstallation tasks  
8
Postinstallation tasks  
Test the BlackBerry Enterprise Server  
installation  
1.  
In the Windows Services, verify that the services for the BlackBerry Enterprise Server are running.  
2.  
In the Windows Event Viewer and log files that are located in <drive>:\Program Files\Research In Motion\BlackBerry  
Enterprise Server\Logs, check for error messages.  
3.  
4.  
In the BlackBerry Administration Service, add a test user account.  
If you can add a test user account, the connection from the BlackBerry Enterprise Server to the BlackBerry  
Configuration Database and the messaging server is open.  
If you installed the BlackBerry MDS Connection Service, browse to http://<BES_host>:8080.  
If the status page appears, the BlackBerry MDS Connection Service is running.  
After you finish: For troubleshooting information, visit www.blackberry.com/support.  
Install the BlackBerry database notification  
system  
The BlackBerry database notification system is a publish/subscribe system that is designed to reduce the number of  
database queries that a BlackBerry Enterprise Server makes to the BlackBerry Configuration Database.  
If you create the BlackBerry Configuration Database on the computer that hosts the BlackBerry Enterprise Server, the  
BlackBerry database notification system installs automatically.  
If you create the BlackBerry Configuration Database on a database server that you installed on a computer that is not the  
computer that hosts the BlackBerry Enterprise Server, you can install the BlackBerry database notification system  
manually after you complete the BlackBerry Enterprise Server installation process.  
Before you begin:  
You must have the system administrator permission for the database.  
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Installation and Configuration Guide  
Postinstallation tasks  
1.  
2.  
On the database server, open the BlackBerry Enterprise Server installation files.  
Perform one of the following actions:  
If a 32-bit Microsoft SQL Server is running in your organization's environment, in the Tools\DBNS\x86 folder, copy  
the RimEsp.dll file to C:\Program Files\Microsoft SQL Server\MSSQL\Binn.  
If a 64-bit Microsoft SQL Server is running in your organization's environment, in the Tools\DBNS\x64 folder, copy  
the RimEsp.dll file to C:\Program Files(x86)\Microsoft SQL Server\MSSQL\Binn.  
3.  
4.  
Open the Microsoft SQL Server Management Studio.  
Using the Microsoft SQL Server Management Studio, navigate to Database\DBInstallScripts\SQLServer\5.0 in the  
BlackBerry Enterprise Server installation files.  
5.  
6.  
7.  
8.  
9.  
Open the NotifyMasterInstall.sql file.  
Run the script.  
Open the NotifyInstall.sql file.  
Change <_DATABASENAME_> to the name of the BlackBerry Configuration Database (for example, BesMgmt).  
Run the script.  
10. Confirm that the Microsoft SQL Server Management Studio displays the Function dbo.xp_RIMxxxx registered  
message.  
11. To add additional BlackBerry Configuration Database instances in your organization's environment, repeat steps 7 to  
10.  
Best practice: Running the BlackBerry  
Enterprise Server  
Best practice  
Description  
Do not change the startup type for the When you install or upgrade the BlackBerry Enterprise Server, the setup  
BlackBerry Enterprise Server services. application configures the startup type for the BlackBerry Enterprise Server  
services to automatic or manual. For example, the setup application configures  
the startup type for the BlackBerry Mail Store Service, BlackBerry Policy  
Service, and BlackBerry Synchronization Service to manual.  
To avoid errors in the BlackBerry Enterprise Server, do not change the startup  
type for the BlackBerry Enterprise Server services.  
Do not change the account information When you install or upgrade the BlackBerry Enterprise Server, the setup  
for BlackBerry Enterprise Server  
services.  
application configures the account information for the BlackBerry Enterprise  
Server services.  
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Installation and Configuration Guide  
Postinstallation tasks  
Best practice  
Description  
Do not change the account information for the BlackBerry Enterprise Server  
unless the BlackBerry Enterprise Server documentation specifies that you can.  
Run the BlackBerry Configuration  
Panel as an administrator.  
Consider the following guidelines if you are running the BlackBerry Configuration  
Panel on Windows Server 2008:  
Log in to the computer with a user account that is in the Administrator group  
on the Windows Server.  
Right-click the BlackBerry Configuration Panel icon and click Run as  
administrator.  
Configuring support for Unicode languages  
Configure support for Unicode languages  
You can make sure that the messaging application can display the Unicode messages that the BlackBerry device sends by  
configuring the BlackBerry Enterprise Server to support Unicode languages (for example, Japanese, Korean, or Simplified  
Chinese).  
1.  
2.  
3.  
4.  
On the computer that hosts the BlackBerry Enterprise Server, on the taskbar, click Start > Run.  
Type regedit.  
Click OK.  
Perform one of the following actions:  
If you are running a 32-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion  
\BlackBerry Enterprise Server\Agents.  
If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node  
\Research In Motion\BlackBerry Enterprise Server\Agents.  
5.  
6.  
If the MAPIEncoding registry key exists, perform one of the following actions:  
Delete the key.  
Change the value of the key to 1.  
Perform one of the following actions:  
If you are running a 32-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion  
\BlackBerry Enterprise Server\Setup.  
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Postinstallation tasks  
If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node  
\Research In Motion\BlackBerry Enterprise Server\Setup.  
7.  
Verify that the ConfigKeystoreCountry registry key is set to one of the following values, depending on your  
organization's environment:  
CN for Simplified Chinese  
JP for Japanese  
KR for Korean  
8.  
In the Windows Services, restart the BlackBerry Dispatcher.  
Change the character encoding that the BlackBerry  
Enterprise Server uses to send Unicode messages  
By default, when the BlackBerry Enterprise Server receives Unicode messages from BlackBerry devices, it uses UTF-8  
character encoding to process the Unicode messages. If email applications cannot correctly display Unicode messages  
that devices send (for example, if email applications cannot display attachment file names or contact lists correctly), you  
can configure the BlackBerry Enterprise Server to select another character encoding to use to process Unicode messages.  
Before you begin: Configure support for Unicode languages.  
1.  
2.  
3.  
4.  
On the computer that hosts the BlackBerry Enterprise Server, on the taskbar, click Start > Run.  
Type regedit.  
Click OK.  
Perform one of the following actions:  
If you are running a 32-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion  
\BlackBerry Enterprise Server\Agents.  
If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node  
\Research In Motion\BlackBerry Enterprise Server\Agents.  
5.  
6.  
7.  
Create a DWORD value that is named AutoSelectOutgoingEncoding.  
Double-click the new DWORD value.  
In the Value data field, perform one of the following actions:  
To configure the BlackBerry Enterprise Server to select the most appropriate character encoding when it encodes  
plain-text messages, type 1. If the BlackBerry Enterprise Server cannot identify which character encoding to use,  
the BlackBerry Enterprise Server encodes plain-text messages in UTF-8.  
To configure the BlackBerry Enterprise Server to select the most appropriate character encoding when it encodes  
email messages that use RTF or HTML, type 2. If the BlackBerry Enterprise Server cannot identify which  
character encoding to use, the BlackBerry Enterprise Server encodes email messages that use RTF or HTML in  
UTF-8.  
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Installation and Configuration Guide  
Postinstallation tasks  
To configure the BlackBerry Enterprise Server to select the most appropriate character encoding when it encodes  
plain-text messages and email messages that use RTF or HTML, type 3. If the BlackBerry Enterprise Server  
cannot identify which character encoding to use, the BlackBerry Enterprise Server encodes all email messages in  
UTF-8.  
8.  
In the Windows Services, restart the BlackBerry Dispatcher.  
Configure the BlackBerry Enterprise Server to use only  
UTF-8 to send Unicode messages  
To make sure that the BlackBerry Enterprise Server uses only UTF-8 character encoding to process Unicode messages  
that it receives from BlackBerry devices, complete the following steps.  
1.  
2.  
3.  
4.  
On the computer that hosts the BlackBerry Enterprise Server, on the taskbar, click Start > Run.  
Type regedit.  
Click OK.  
Perform one of the following actions:  
If you are running a 32-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion  
\BlackBerry Enterprise Server\Agents.  
If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node  
\Research In Motion\BlackBerry Enterprise Server\Agents.  
5.  
6.  
7.  
8.  
9.  
Create a DWORD value that is named MAPIEncoding.  
In the Value data field, type 0 and click OK.  
Create a DWORD value that is named AutoSelectOutgoingEncoding.  
In the Value data field, type 0 and click OK.  
In the Windows Services, restart the BlackBerry Dispatcher.  
Configure support for Unicode text in calendars on  
BlackBerry devices in a Microsoft Exchange  
environment  
Before you begin: In a Microsoft Exchange 2003 environment, install the following hotfixes for wireless calendar  
synchronization:  
Visit http://support.microsoft.com/kb/913643 to download and install the required hotfix on the messaging server.  
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Postinstallation tasks  
Visit http://support.microsoft.com/kb/923537/en-us to download and install the required hotfix on the computer that  
will host the BlackBerry Enterprise Server.  
You must complete this task for all Microsoft Exchange versions to ensure calendar items use the correct Unicode  
characters in fields such as subject, location, or notes.  
1.  
2.  
3.  
4.  
On the BlackBerry Enterprise Server, on the Start menu, click Run.  
Type regedit.  
Click OK.  
Perform one of the following actions:  
If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion  
\BlackBerry Enterprise Server\Agents.  
If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\WOW6432Node  
\Research In Motion\BlackBerry Enterprise Server\Agents.  
5.  
6.  
7.  
Create a DWORD value that is named SetLocaleIDs.  
Set the value to 1.  
In the Windows Services, restart the BlackBerry Messaging Agent.  
Configuring the BlackBerry Enterprise  
Server to use Microsoft Exchange Web  
Services  
By default, the BlackBerry Enterprise Server uses Microsoft Exchange Web Services to manage calendars on BlackBerry  
devices. The BlackBerry Enterprise Server monitors periodically whether a user account can use Microsoft Exchange Web  
Services. If a user account cannot use Microsoft Exchange Web Services, for example, because of a configuration error in  
Microsoft Exchange, the BlackBerry Enterprise Server uses MAPI and CDO libraries to manage calendars on devices. A  
BlackBerry Messaging Agent on the BlackBerry Enterprise Server can include a dynamic mix of user accounts that use  
Microsoft Exchange Web Services and user accounts that use MAPI and CDO libraries.  
You can use the BlackBerry Enterprise Trait Tool to configure the BlackBerry Enterprise Server to use only Microsoft  
Exchange Web Services or only MAPI and CDO libraries to manage calendars on devices. You can configure a specific  
BlackBerry Messaging Agent instance, a specific BlackBerry Enterprise Server instance, or all BlackBerry Enterprise Server  
instances that share one BlackBerry Configuration Database.  
To use Microsoft Exchange Web Services, your organization's environment must include Microsoft Exchange 2007 SP1 or  
later.  
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Postinstallation tasks  
For more information about Microsoft Exchange Web Services, visit http://msdn.microsoft.com/en-us/library/  
For more information about configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services, see the  
BlackBerry Enterprise Server Administration Guide.  
Prerequisites: Configuring the BlackBerry Enterprise  
Server to use Microsoft Exchange Web Services  
Install an SSL certificate on a BlackBerry Enterprise Server so that the BlackBerry Enterprise Server can communicate  
with Microsoft Exchange Web Services. You must export the SSL certificate from the client access server for Microsoft  
Exchange and import the SSL certificate to the BlackBerry Enterprise Server. The BlackBerry Enterprise Server  
supports a self-signed security certificate or a certificate that a certificate authority issues. For more information about  
installing an SSL certificate, visit support.microsoft.com to read article KB 962624.  
Configure Microsoft Exchange Impersonation for a BlackBerry Enterprise Server administrator account. For more  
information about configuring Microsoft Exchange Impersonation, visit msdn.microsoft.com/en-us/library/  
bb204095.aspx and select the appropriate tab for Microsoft Exchange 2007 or Microsoft Exchange 2010.  
Assign IIS permissions to a BlackBerry Enterprise Server administrator account on the Microsoft Exchange Server that  
hosts the client access server role. For more information about assigning IIS permissions, visit support.microsoft.com to  
read article KB 816117.  
Configure the BlackBerry Enterprise Server to use  
Microsoft Exchange Web Services  
You can configure the BlackBerry Enterprise Server to use only Microsoft Exchange Web Services to manage calendars on  
BlackBerry devices.  
1.  
Copy the BlackBerry Enterprise Server installation files to the computer that hosts the primary BlackBerry Enterprise  
Server.  
2.  
3.  
4.  
Extract the contents to a folder on the computer.  
At a command prompt, navigate to <extracted_folder>\tools.  
Perform one of the following actions:  
To configure a specific BlackBerry Messaging Agent on a specific BlackBerry Enterprise Server to use Microsoft  
Exchange Web Services, type traittool -server <server_name> -agent <agent_id> -trait EWSEnable -set true,  
where <server_name> is the name of the BlackBerry Enterprise Server and <agent_id> is the ID for the  
BlackBerry Messaging Agent. If you configured high availability, configure only the primary BlackBerry Enterprise  
Server.  
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Installation and Configuration Guide  
Postinstallation tasks  
To configure all BlackBerry Messaging Agent instances on a specific BlackBerry Enterprise Server to use  
Microsoft Exchange Web Services, type traittool -server <server_name> -trait EWSEnable -set true, where  
<server_name> is the name of the BlackBerry Enterprise Server. If you configured high availability, configure only  
the primary BlackBerry Enterprise Server.  
To configure all BlackBerry Messaging Agent instances on all BlackBerry Enterprise Server instances to use  
Microsoft Exchange Web Services, type traittool -global -trait EWSEnable -set true.  
5.  
Restart the BlackBerry Messaging Agent instances that you made changes to.  
After you finish:  
In the logs folder verify that the file named <server_name>_CALH_<agent_id>_<date>.txt appears. In the file name,  
<server_name> is the name of the BlackBerry Enterprise Server, <agent_id> is the ID of the BlackBerry Messaging Agent,  
and <date> is the date that you configured the BlackBerry Enterprise Server to use Microsoft Exchange Web Services.  
Manage the BlackBerry Enterprise Server  
performance in a Microsoft Exchange 2010  
environment  
Before you begin:  
You must install version 6.5.8211.0 of the Microsoft Exchange Server MAPI Client and CDO 1.2.1 on the BlackBerry  
Enterprise Server computer. For more information, visit www.microsoft.com/downloads to read the article named  
"Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1".  
1.  
Verify that you configured Microsoft Exchange 2010 performance as suggested by Microsoft. For more information,  
visit technet.microsoft.com to read "Understanding the Mailbox Database Cache" in the Microsoft Exchange 2010  
SP1 help.  
2.  
If necessary for your organization’s environment, verify that you installed the Microsoft hotfixes that are located in the  
following articles:  
2155311  
979149  
For more information about the hotfixes, visit support.microsoft.com.  
3.  
Configure the BlackBerry Enterprise Server to use Microsoft Exchange Web Services to manage calendars on devices.  
For more information, see "Configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services or  
MAPI and CDO libraries" in the BlackBerry Enterprise Server Administration Guide. BlackBerry Enterprise Server  
defaults to using LDAP to retrieve email addresses and organizer data upon installation.  
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Installation and Configuration Guide  
Postinstallation tasks  
Configure a Hosted BlackBerry services  
environment for use with Microsoft  
Exchange 2010 SP1 Multi-Tenant  
Deployment  
1.  
Verify that you configured the Microsoft Exchange 2010 messaging environment and completed the tasks "Configure  
a management role for Microsoft Exchange Web Services" and "Configure the BlackBerry Enterprise Server to run  
without public folders". For more information, see "Configuring a Microsoft Exchange 2010 messaging environment".  
2.  
Configure Hosted BlackBerry services. If possible, make sure that your organization’s customers have full control of  
their subtree in Microsoft Active Directory. For more information, see "Configure Hosted BlackBerry services when  
your organization’s customers have full control of their subtree in Microsoft Active Directory" in the BlackBerry  
Enterprise Server Administration Guide.  
Configure the BlackBerry Administration  
Service instances in a pool to communicate  
across network subnets  
The instances in the BlackBerry Administration Service pool use multicast UDP to communicate with each other. If the  
BlackBerry Administration Service instances are located in different network subnets and your organization's network  
configuration does not permit multicast UDP across the network subnets, you must configure the BlackBerry  
Administration Service instances to use TCP to communicate with each other. For example, if your organization uses a UDP  
peer-to-peer firewall filter, you must configure the BlackBerry Administration Service instances to use TCP to communicate  
across the network subnets.  
1.  
2.  
Make sure that no BlackBerry Administration Service instance is in the process of restarting.  
In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution  
topology > BlackBerry Domain > Component view > BlackBerry Administration Service.  
3.  
Click Edit component.  
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Postinstallation tasks  
4.  
5.  
6.  
In the BlackBerry Administration Service pool drop-down list, click TCP with TCP PING.  
Click Save all.  
Restart the BlackBerry Administration Service instances.  
Log in to the BlackBerry Administration  
Service for the first time  
To open the BlackBerry Administration Service, you can use a browser on any computer that has access to the computer  
that hosts the BlackBerry Administration Service.  
Before you begin: To manage a BlackBerry device using the BlackBerry Administration Service while the BlackBerry  
device is connected to the computer, the browser must permit Microsoft ActiveX controls.  
1.  
In the browser, type https://<server_name>/webconsole/app, where <server_name> is the name of the computer  
that hosts the BlackBerry Administration Service.  
2.  
3.  
4.  
5.  
In the User name field, type admin.  
In the Password field, type the password that you created during the installation process.  
In the Log in using drop-down list, click BlackBerry Administration Service or Active Directory Authentication.  
Click Log in.  
There is a problem with this website's security  
certificate  
Description  
The browser displays this error message when you try to navigate to the BlackBerry Administration Service using Windows  
Internet Explorer version 7 or later.  
Possible solution  
Add the web address for the BlackBerry Administration Service to the list of trusted web sites in Windows Internet Explorer,  
and install the certificate for the BlackBerry Administration Service in the certificate store of your computer.  
1. In Windows Internet Explorer, navigate to the BlackBerry Administration Service console.  
2. Click Continue to this website (not recommended).  
3. On the Tools menu, click Internet Options.  
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4. On the Security tab, click Local Intranet.  
5. Click Sites.  
6. Click Add to add the console to the list of trusted web sites.  
7. Click Close.  
8. Click OK.  
9. In the browser window, on the toolbar, click Certificate Error.  
10. Click View certificates.  
11. Click Install certificate. The Certificate Import Wizard opens.  
12. Complete the instructions in the Certificate Import Wizard. If you are trying to log in to the BlackBerry Administration  
Service using a computer that runs Windows Vista, perform the following actions in the Certificate Import Wizard.  
a
b
c
d
In the Certificate Store dialog box, click Place all certificates in the following store.  
Click Browse.  
Click Trusted Root Certification Authorities.  
Click OK.  
13. Close and reopen the browser.  
Configuring communication with distributed  
components  
Connecting to a BlackBerry Attachment Service  
Perform the following actions if you installed the BlackBerry Attachment Service on a computer that is separate from the  
computer that host the BlackBerry Enterprise Server or BlackBerry Enterprise Server components that connect to the  
BlackBerry Attachment Service. These actions ensure that BlackBerry Enterprise Server components can connect to the  
BlackBerry Attachment Service.  
Connect a BlackBerry MDS Connection Service to a remote BlackBerry  
Attachment Service  
Perform the following task if you did not install the BlackBerry Attachment Service on the same computer as the  
BlackBerry MDS Connection Service.  
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1.  
In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution  
topology > BlackBerry Domain > Component view > Attachment > Connector.  
Click the BlackBerry Attachment Connector that is installed with the BlackBerry MDS Connection Service.  
Click Edit instance.  
2.  
3.  
4.  
On the Supported Attachment Server instances tab, in the Name drop-down list, select the BlackBerry Attachment  
Service instance that you want to connect the BlackBerry MDS Connection Service to.  
5.  
6.  
7.  
In the Results query period(s) field, type the number of seconds that you want the BlackBerry MDS Connection  
Service to wait for a response before it sends a request to another BlackBerry Attachment Service instance.  
In the Dedicated server drop-down list, click yes if you want the BlackBerry Attachment Service instance to process  
specific content types only for the BlackBerry MDS Connection Service.  
In the Pool drop-down list, perform one of the following actions:  
To include the BlackBerry Attachment Service instance in the primary group of instances in a pool, select  
Primary. You must include at least one BlackBerry Attachment Service instance in the primary group. If you are  
not configuring high availability, select Primary.  
To include the BlackBerry Attachment Service instance in the secondary group, select Secondary.  
8.  
Perform the following actions:  
To turn on support for an attachment file format, in the Extensions section, type the file extension of the format.  
Click the Add icon beside the extension that you typed.  
To turn off support for an attachment file format, in the Extensions section, click the Delete icon beside the file  
extension.  
9.  
Click the Add icon.  
10. Click Save All.  
11. Repeat steps 2 to 10 for each BlackBerry MDS Connection Service instance in your organization's environment that  
requires the BlackBerry Attachment Service instance.  
Connect the BlackBerry Collaboration Service to a remote BlackBerry  
Attachment Service  
Using the BlackBerry Client for IBM Sametime, users can send files to contacts in their contact lists. To optimize files for  
viewing on BlackBerry devices, the BlackBerry Collaboration Service must connect to a BlackBerry Attachment Service  
instance. If you did not install the BlackBerry Attachment Service instance on the same computer as the BlackBerry  
Collaboration Service, you must connect the BlackBerry Collaboration Service to a remote BlackBerry Attachment Service.  
1.  
On the computer that hosts the BlackBerry Collaboration Service, navigate to C:\Program Files\Research In Motion  
\BlackBerry Enterprise Server\BBIM\Servers\<server_name>\config.  
2.  
3.  
In a text editor, open the rimpublic.property file.  
At the end of the file, type the following text on separate lines:  
Attachment.Server.host=<attachment_server_host_name>  
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Attachment.Server.port.asp=1900  
Attachment.Server.port.rqp=2000  
4.  
To connect another BlackBerry Collaboration Service to the BlackBerry Attachment Service instance, type the text  
that appears in step 3 for this BlackBerry Collaboration Service instance.  
5.  
6.  
7.  
Save and close the file.  
In the Windows Services, restart the BlackBerry Collaboration Service.  
On the computer that hosts the BlackBerry Attachment Service, in the Registry Editor, navigate to  
HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BBAttachServer\BBAttachBESExtension.  
8.  
On the computer that hosts the BlackBerry Attachment Service, in the Registry Editor, perform one of the following  
actions:  
If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion  
\BBAttachServer\BBAttachBESExtension.  
If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\WOW6432Node  
\Research In Motion\BBAttachServer\BBAttachBESExtension.  
9.  
Change AllowRemoteServices to 1.  
10. In the Windows Services, restart the BlackBerry Attachment Service.  
Connect a BlackBerry Enterprise Server to a remote BlackBerry  
Attachment Service  
Perform the following actions if you did not install the BlackBerry Attachment Service on the same computer as the  
BlackBerry Enterprise Server. The BlackBerry Messaging Agent requires access to the remote BlackBerry Attachment  
Service so that it can process attachment requests.  
1.  
In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution  
topology > BlackBerry Domain > Component view > Attachment > Connector.  
2.  
3.  
4.  
Click the BlackBerry Attachment Connector that is installed with the BlackBerry Enterprise Server.  
Click Edit instance.  
On the Supported Attachment Server instances tab, in the Name drop-down list, select the BlackBerry Attachment  
Service instance that you want to connect to the BlackBerry Enterprise Server.  
5.  
6.  
7.  
In the Results query period(s) field, type the number of seconds that you want the BlackBerry Enterprise Server to  
wait for a response before it sends a request to another BlackBerry Attachment Service instance.  
In the Dedicated server drop-down list, click yes if you want the BlackBerry Attachment Service instance to process  
specific content types only for the BlackBerry Enterprise Server.  
In the Pool drop-down list, perform one of the following actions:  
To include the BlackBerry Attachment Service instance in the primary group of instances in a pool, select  
Primary. You must include at least one BlackBerry Attachment Service instance in the primary group. If you are  
not configuring BlackBerry Attachment Service high availability, select Primary.  
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To include the BlackBerry Attachment Service instance in the secondary group, select Secondary.  
8.  
Perform the following actions:  
To turn on support for an attachment file format, in the Extensions section, type the file extension of the format.  
Click the Add icon beside the extension that you typed.  
To turn off support for an attachment file format, in the Extensions section, click the Delete icon beside the file  
extension.  
9.  
Click the Add icon.  
10. Click Save All.  
11. Repeat steps 2 to 10 for each BlackBerry Enterprise Server instance in your organization's environment that requires  
the BlackBerry Attachment Service instance.  
12. Restart the BlackBerry Enterprise Server.  
a.  
b.  
c.  
In the Component view, expand BlackBerry Enterprise Server.  
Click the BlackBerry Enterprise Server instance.  
Click Restart instance.  
Connect a remote BlackBerry Attachment Service to a BlackBerry  
Enterprise Server  
Perform the following actions if you did not install the BlackBerry Attachment Service on the same computer as the  
BlackBerry Enterprise Server. The BlackBerry Messaging Agent requires access to the remote BlackBerry Attachment  
Service so that it can process attachment requests.  
1.  
In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution  
topology > BlackBerry Domain > Component view > Attachment > Server.  
2.  
3.  
4.  
Click the name of the remote BlackBerry Attachment Service.  
Click Edit instance.  
On the Supported Attachment Connector instances tab, add the BlackBerry Attachment Connector that is installed  
with the BlackBerry Enterprise Server.  
5.  
6.  
Click Save All.  
To restart the BlackBerry Attachment Service, on the Instance information tab, in the Status list, click Restart  
instance.  
Connecting to a BlackBerry Router  
Perform the following tasks if you installed the BlackBerry Router on a computer that is separate from the computer that  
hosts the BlackBerry Enterprise Server. These tasks ensure that the BlackBerry Enterprise Server can connect to the  
BlackBerry Router.  
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Permit a BlackBerry Enterprise Server to connect to a remote BlackBerry  
Router  
If you installed a BlackBerry Router on a computer that is separate from the computer that hosts a BlackBerry Enterprise  
Server, you must permit the BlackBerry Dispatcher that you installed with the BlackBerry Enterprise Server to connect to  
the BlackBerry Router. The BlackBerry Router that you installed on a separate computer can send data packets from the  
BlackBerry Enterprise Server to BlackBerry devices.  
1.  
2.  
3.  
4.  
On the computer that hosts the BlackBerry Router, click Start > Run.  
Type regedit.  
Click OK.  
Perform one of the following actions:  
If you are running a 32-bit version of Windows, navigate to \\HKEY_LOCAL_MACHINE\SOFTWARE\Research In  
Motion\BlackBerryRouter.  
If you are running a 64-bit version of Windows, navigate to \\HKEY_LOCAL_MACHINE\SOFTWARE  
\WOW6432Node \Research In Motion\BlackBerryRouter.  
5.  
6.  
Verify the value of AllowRemoteServices is 1.  
If you want to change the port number that the BlackBerry Router uses to open connections to the BlackBerry  
Dispatcher, change the value of ServicePort to the port number that the BlackBerry Router should use, for example,  
port number 80. By default, the port number is 3101.  
7.  
In the Windows Services, restart the BlackBerry Router service.  
Connect a BlackBerry Enterprise Server to a remote BlackBerry Router  
1.  
In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution  
topology > BlackBerry Domain > Component view > BlackBerry Enterprise Server.  
2.  
Click the BlackBerry Enterprise Server instance or BlackBerry Enterprise Server pair that you want to assign the  
BlackBerry Router to.  
3.  
4.  
5.  
Click Edit instance.  
In the Router address section, type the FQDN of the computer that hosts the BlackBerry Router.  
If the BlackBerry Router uses a port number other than port number 3101, in the Port override field, type the port  
number.  
6.  
7.  
8.  
Click the Add icon.  
Click Save All.  
Restart the BlackBerry Enterprise Server using one of the following methods:  
If you changed a BlackBerry Enterprise Server instance, on the Instance tab, click Restart instance.  
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If you changed a BlackBerry Enterprise Server pair, click one of the instances and on the Instance tab, click  
Restart instance. Repeat this step for the other instance.  
In the Windows Services, restart the BlackBerry Dispatcher.  
Configuring a computer for monitoring  
Configure the SNMP service for monitoring by a  
monitoring application  
You can configure the SNMP service on the computer that hosts the BlackBerry Enterprise Server so that the a monitoring  
application can monitor BlackBerry Enterprise Server activity.  
Before you begin: Verify that the SNMP service is installed and running.  
1.  
On a computer that hosts the BlackBerry Enterprise Server or BlackBerry Enterprise Server components, in the  
Windows Services, right-click SNMP Service. Click Properties.  
2.  
3.  
On the General tab, change the startup type to Automatic.  
On the Traps tab, in the Community name field, type the community name for the SNMP service. The field is case-  
sensitive.  
4.  
5.  
In the Trap Destinations section, add the IP address of the computer that hosts the monitoring application.  
On the Security tab, in the Accepted community names section, add the community name that you typed in step 3.  
The SNMP community name is read-only.  
6.  
7.  
Select the Accept SNMP packets from any host or Accept SNMP packets from these hosts option, depending on  
your organization's environment.  
If you selected Accept SNMP packets from these hosts, type the IP address of the computer that hosts the  
monitoring application.  
8.  
9.  
Click Apply.  
In the Services list, right-click SNMP Service. Click Restart.  
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Restrict database permissions for the  
BlackBerry Attachment Service  
The BlackBerry Attachment Service accesses the BlackBerry Configuration Database to read attachment data using a  
Windows account or a SQL authentication account. To limit the access that the BlackBerry Attachment Service account  
has to the tables in the BlackBerry Configuration Database, you can configure a BlackBerry Attachment Service account  
that has limited database permissions. This account is not the same as the account that the BlackBerry Enterprise Server  
uses to access the BlackBerry Configuration Database.  
Before you begin:  
Create a Windows account for the BlackBerry Attachment Service.  
To use database authentication, create a SQL authentication account for the BlackBerry Attachment Service.  
1.  
In the Microsoft SQL Server management console, create a SQL login for the Windows account or SQL authentication  
account.  
2.  
3.  
Assign the account to the rim_db_AttachmentServer role in the BlackBerry Configuration Database.  
If you want the BlackBerry Attachment Service to use a SQL authentication account to access the BlackBerry  
Configuration Database, perform the following actions:  
a.  
On the computer that you installed the BlackBerry Attachment Service on, log in using the Windows account  
that the BlackBerry Attachment Service is running on.  
b.  
c.  
d.  
Click Start > Run.  
Type regedit. Click OK.  
If you are running a 32-bit version of Windows, navigate to HKEY_CURRENT_USER\SOFTWARE\Research In  
Motion.  
e.  
If you are running a 64-bit version of Windows, navigate to HKEY_CURRENT_USER\SOFTWARE  
\WOW6432Node\Research In Motion.  
f.  
Create the BBAttachServer\Database keys.  
g.  
In the Database key, create the Login and Password string values for the SQL authentication account.  
After you finish: After you complete the BlackBerry Attachment Service installation process, in the Windows Services,  
verify that the service for the BlackBerry Attachment Service is using the Windows account that you configured. If you need  
to change the account information, restart the BlackBerry Attachment Service.  
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Configuring minimum Microsoft SQL Server  
permissions for the Windows account  
The BlackBerry Enterprise Server setup application requires the Windows account that it uses during the installation  
process or upgrade process to have Microsoft SQL Server permissions to create or upgrade the BlackBerry Configuration  
Database. The setup application requires the Windows account to have more Microsoft SQL Server permissions to install  
the BlackBerry Enterprise Server than the BlackBerry Enterprise Server requires to run.  
After the installation or upgrade process completes, you can change the Microsoft SQL Server permissions of the Windows  
account to the Microsoft SQL Server permissions that the BlackBerry Enterprise Server requires to run. When you change  
the Microsoft SQL Server permissions of the Windows account, you can use Microsoft SQL Server security to minimize the  
operations that the Windows account can perform on the BlackBerry Configuration Database.  
The following table describes the Microsoft SQL Server permissions for the setup application and the Windows account that  
the BlackBerry Enterprise Server uses to run.  
Server and database roles Description  
db_owner  
The setup application requires this role to upgrade the BlackBerry Configuration Database.  
This role is the default permission in Microsoft SQL Server for running the BlackBerry  
Enterprise Server.  
rim_db_bes_server  
The setup application or the createDB executable creates the role automatically when it  
creates the BlackBerry Configuration Database.  
This role is the minimum permission in Microsoft SQL Server for running the BlackBerry  
Enterprise Server.  
Configure minimum Microsoft SQL Server permissions  
for the Windows account  
You can configure the minimum Microsoft SQL Server permissions for the Windows account that the BlackBerry Enterprise  
Server uses to run.  
1.  
2.  
3.  
4.  
Open the Microsoft SQL Server console.  
Expand Microsoft SQL Server > Security > Logins.  
Right-click the Windows account that the BlackBerry Enterprise Server uses to run. Click Properties.  
Map the Windows account to the BlackBerry Configuration Database.  
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5.  
6.  
7.  
Change the Database role membership to rim_db_bes_server.  
Remove all other database role memberships.  
Apply your changes.  
Changing the BlackBerry Configuration  
Database  
If you want a BlackBerry Enterprise Server to use a different BlackBerry Configuration Database, you must run the setup  
application and specify the BlackBerry Configuration Database that you want the BlackBerry Enterprise Server to use.  
When you change the BlackBerry Configuration Database, the BlackBerry Enterprise Server becomes unavailable and  
users cannot send or receive messages on their BlackBerry devices. Organizer data synchronization occurs after you have  
changed the BlackBerry Configuration Database.  
Provisioning the BlackBerry Collaboration  
Service as a trusted application  
If you install Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 for instant messaging, you  
must provision the BlackBerry Collaboration Service as a trusted application in Microsoft Active Directory.  
If you add the Windows account that runs the BlackBerry Collaboration Service to the RTCUniversalServerAdmins group,  
the BlackBerry Collaboration Service is automatically provisioned as a trusted application. The RTCUniversalServerAdmins  
group is created when you install Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010.  
If you do not add the Windows account that runs the BlackBerry Collaboration Service to the RTCUniversalServerAdmins  
group, you must manually provision each BlackBerry Collaboration Service instance as a trusted application. If you change  
the listening port number or if the FQDN of the instant-messaging pool changes, you need to repeat the manual  
provisioning task. If you restart the BlackBerry Collaboration Service, you do not need to repeat the manual provisioning  
task.  
Manually provision the BlackBerry Collaboration  
Service as a trusted application  
Before you begin:  
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Make sure that the Windows account that you use to complete this task is a member of the RTCUniversalServerAdmins  
group or a group with similar permissions.  
Turn off automatic configuration of the BlackBerry Collaboration Service as a trusted application.  
1.  
On the computer that hosts the BlackBerry Collaboration Service or on any computer that is in the BlackBerry  
Enterprise Server domain, navigate to C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BBIM  
\bin.  
2.  
3.  
Run the BCSProvisioner.exe file.  
In the BCSProvisioner dialog box, perform the following actions to complete the provisioning process:  
a.  
b.  
c.  
d.  
In the Office Communications Server Pool drop-down box, select the FQDN that you specified during the  
BlackBerry Enterprise Server installation.  
In the BlackBerry Collaboration Service server FQDN field, type the FQDN of the computer that hosts the  
BlackBerry Collaboration Service.  
In the Listening port field, type the port number that you specified during the BlackBerry Enterprise Server  
installation. The default port number is 65061.  
Click Provision BCS.  
4.  
In the Windows Services, restart the BlackBerry Collaboration Service.  
Turn off automatic provisioning of the BlackBerry  
Collaboration Service as a trusted application  
If you install Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 for instant messaging and  
you want to manually provision the BlackBerry Collaboration Service as a trusted application in Microsoft Active Directory,  
you must first turn off automatic provisioning.  
Before you begin: Make sure that the Windows account that runs the BlackBerry Collaboration Service is a member of  
either the RTComponentUniversalServices group or the RTCUniversalServerAdmins group.  
1.  
On the computer that hosts the BlackBerry Collaboration Service, navigate to <drive>:\Program Files (x86)\Research  
In Motion\BlackBerry Enterprise Server\BBIM\Servers\instance\config\.  
2.  
3.  
4.  
5.  
In a text editor, open the rimpublic.property file.  
At the end of the file, type improxy.RIMMSConnector.autoprovision=false.  
Save and close the rimpublic.property file.  
In the Windows Services, restart the BlackBerry Collaboration Service.  
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Adding or removing BlackBerry Enterprise Server components  
9
Adding or removing BlackBerry  
Enterprise Server components  
If you installed a BlackBerry Enterprise Server previously, you can add one or more BlackBerry Enterprise Server  
components to the existing BlackBerry Enterprise Server, or you can remove existing BlackBerry Enterprise Server  
components from the BlackBerry Enterprise Server.  
To add or remove a BlackBerry Enterprise Server component, you must run the setup application again. The setup  
application removes the existing BlackBerry Enterprise Server software from the computer, and installs only the BlackBerry  
Enterprise Server components that you select. You can also choose to install either a BlackBerry Enterprise Server or install  
one or more remote components.  
If you installed a BlackBerry Enterprise Server and, when you run the setup application again you select the remote  
component setup option, the setup application removes the existing BlackBerry Enterprise Server software. If you installed  
one or more remote components and you select the BlackBerry Enterprise Server setup option, the setup application  
removes the existing remote components.  
You can add or remove the following BlackBerry Enterprise Server components.  
Component  
Options  
BlackBerry Enterprise Server  
You can choose one of the following options:  
You can remove a BlackBerry Enterprise Server (which includes a  
BlackBerry Attachment Service, BlackBerry Dispatcher, BlackBerry MDS  
Connection Service, BlackBerry Messaging Agent, BlackBerry Policy  
Service, BlackBerry Router, and BlackBerry Synchronization Service) and  
install one or more remote components instead.  
You can remove any remote components and install a BlackBerry Enterprise  
Server instead.  
BlackBerry Administration Service  
You can choose one of the following options:  
If you installed a BlackBerry Administration Service with a BlackBerry  
Enterprise Server, you can remove the BlackBerry Administration Service.  
If you installed a BlackBerry Enterprise Server, you can add a BlackBerry  
Administration Service.  
If you installed a BlackBerry Administration Service as a remote component,  
you can remove it.  
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Adding or removing BlackBerry Enterprise Server components  
Component  
Options  
If you installed remote components, you can add a BlackBerry  
Administration Service.  
BlackBerry Attachment Service  
BlackBerry Collaboration Service  
You can choose one of the following options:  
If you installed a BlackBerry Attachment Service as a remote component,  
you can remove it.  
You can add a BlackBerry Attachment Service to an existing installation of  
another remote component.  
You can choose one of the following options:  
If you installed a BlackBerry Collaboration Service with a BlackBerry  
Enterprise Server, you can remove the BlackBerry Collaboration Service.  
If you installed a BlackBerry Enterprise Server, you can add a BlackBerry  
Collaboration Service.  
If you installed a BlackBerry Collaboration Service as a remote component,  
you can remove it.  
If you installed remote components, you can add a BlackBerry Collaboration  
Service.  
BlackBerry MDS Connection Service  
You can choose one of the following options:  
If you installed a BlackBerry MDS Connection Service as a remote  
component, you can remove it.  
You can add a BlackBerry MDS Connection Service to an existing installation  
of another remote component.  
BlackBerry Router  
You can choose one of the following options:  
If you installed a BlackBerry Router as a remote component, you can remove  
it.  
You can add a BlackBerry Router to an existing installation of another  
remote component.  
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Adding or removing BlackBerry Enterprise Server components  
Add or remove a BlackBerry Enterprise  
Server component  
When you add or remove a BlackBerry Enterprise Server component, the components on the computer that you perform  
this task on are unavailable for use until the installation or removal process is complete and you restart the BlackBerry  
Enterprise Server services.  
The process includes a restart of the BlackBerry Enterprise Server.  
Before you begin:  
If you configured high availability and you want to add or remove a BlackBerry Enterprise Server component from a  
computer that hosts a primary BlackBerry Enterprise Server instance, perform a manual failover to the standby  
BlackBerry Enterprise Server so that users are not affected by the adding or removing of a BlackBerry Enterprise Server  
component.  
If you configured database mirroring for the BlackBerry Configuration Database, you must verify that the BlackBerry  
Enterprise Server is connected to the principal database before you run the setup application.  
If you want to remove a BlackBerry Router, BlackBerry Attachment Service, BlackBerry MDS Connection Service, or  
BlackBerry Collaboration Service, use the BlackBerry Administration Service to remove the component from the list of  
component instances that the BlackBerry Enterprise Server instances use.  
1.  
Log in to a computer using the Windows account that you used to install the BlackBerry Enterprise Server  
components.  
2.  
3.  
Stop the BlackBerry Enterprise Server services.  
In the BlackBerry Enterprise Server installation files, double-click setup.exe. If your operating system is Windows  
Server 2008, run setup.exe as an administrator.  
4.  
5.  
In the Setup type dialog box, select Use an existing BlackBerry Configuration Database.  
In the Database information dialog box, perform the following actions:  
Verify the names of the database server and BlackBerry Configuration Database that the BlackBerry Enterprise  
Server instances use.  
If you configured the database server to use static ports, select the Static option. If the static port number is not  
1433, in the Port field, type the port number.  
6.  
If you want to configure database mirroring, in the Database mirroring options dialog box, you can select Add  
support for database mirroring and type the name of the database server that hosts the mirror database in the Name  
of the mirror database server field. The setup application does not create the BlackBerry Configuration Database on  
the mirror Microsoft SQL Server; it adds a registry key to the computer that includes the name of the mirror Microsoft  
SQL Server.  
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Adding or removing BlackBerry Enterprise Server components  
7.  
In the Setup options dialog box, select the components that you want to add and clear the checkboxes for the  
components that you want to remove. The setup application upgrades any components that you installed previously  
that you select and the components might be unavailable for users during the installation process.  
8.  
9.  
In the MAPI Settings dialog box, click OK.  
If the setup application prompts you to restart the computer, click Yes.  
10. Log in to the computer using the same account that you used in step 1.  
11. In the Administration settings dialog box, consider the following information:  
In the Pool name field, type a valid FQDN or IP address. The setup application uses the FQDN or IP address to  
create the BlackBerry Administration Service web address.  
You must type the password for the SSL certificate that the BlackBerry Administration Service uses for  
authentication with browsers.  
12. In the Microsoft Active Directory settings dialog box, in the User password field, type the password for the Microsoft  
Active Directory account (for example, BESAdmin) that the BlackBerry Enterprise Server instance uses to  
authenticate with Microsoft Active Directory. If you want to specify a different username and Windows domain, you  
must make sure that the Windows domain belongs to the Microsoft Active Directory forest that the Microsoft  
Exchange organization belongs to.  
13. In the Advanced administration settings dialog box, perform one of the following actions:  
If you select Use Windows authentication, you can choose to use the Microsoft Active Directory account that you  
used in the previous step, or you can specify login information for a Microsoft Active Directory administrator.  
If you select Use BlackBerry Administration Service authentication, type and confirm a password for the  
BlackBerry Administration Service administrator account. Consider using the minimum rules for password  
complexity when you create the password for the administrator account. The password should be at least 8  
characters in length and contain at least one number, letter, and special character, and should not contain  
dictionary words.  
You use the login information that you specify to log in to the BlackBerry Administration Service for the first time.  
14. Start the services for the BlackBerry Enterprise Server instance.  
15. In the Console addresses dialog box, copy the web addresses for the BlackBerry Enterprise Server components and  
paste them into a document for future reference. You can use the web addresses to log in to the BlackBerry  
Enterprise Server components.  
After you finish:  
If you added a component, to view the component information in the BlackBerry Administration Service, perform one of  
the following actions:  
Restart the BlackBerry Administration Service.  
On every computer that hosts the BlackBerry Administration Service, in the BlackBerry Administration Service, in  
the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain. Click  
Component view and then click Refresh list of registered components.  
If you removed a component other than the BlackBerry Router, to delete the component information from the  
BlackBerry Configuration Database, use the BlackBerry Administration Service.  
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Installation and Configuration Guide  
Adding or removing BlackBerry Enterprise Server components  
If you reinstalled the BlackBerry Administration Service, in , delete the cache content.  
Remove BlackBerry Enterprise Server  
component information from the  
BlackBerry Configuration Database  
If you remove the software for a BlackBerry Enterprise Server component from a computer, the software removal process  
does not delete the component information from the BlackBerry Configuration Database. You must delete the information  
manually using the BlackBerry Administration Service so that the BlackBerry Administration Service does not display the  
information for the component that you removed.  
Before you begin: Remove the software for the BlackBerry Enterprise Server component from the computer.  
1.  
In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution  
topology > BlackBerry Domain.  
2.  
3.  
4.  
Click Component view.  
Beside the component that you removed, which appears as Uninstalled, click the Delete icon.  
Click Yes - Delete the instance and wait until you return to the main page.  
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Removing the BlackBerry Enterprise Server software  
10  
Removing the BlackBerry  
Enterprise Server software  
Remove the BlackBerry Enterprise Server  
software  
1.  
2.  
3.  
4.  
On the taskbar, click Start > Settings > Control Panel > Add/Remove Programs.  
Click BlackBerry Enterprise Server.  
Click Remove.  
Click Yes.  
After you finish: To remove third-party software that the setup application installed during the BlackBerry Enterprise  
Server installation process, you can remove the JRE software and Java Web Start software from the computer.  
Delete registry keys  
The BlackBerry Enterprise Server setup application might not remove all of the registry keys from the Windows registry  
when you remove the BlackBerry Enterprise Server software. You can remove the registry keys from the Windows registry  
manually after the process to remove the BlackBerry Enterprise Server software completes successfully.  
1.  
2.  
3.  
4.  
On the computer that you removed the BlackBerry Enterprise Server software from, on the Start menu, click Run.  
Type regedit.  
Click OK.  
Delete the remaining registry keys.  
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Removing the BlackBerry Enterprise Server software  
BlackBerry Enterprise Server registry keys  
The setup application might not remove the following BlackBerry Enterprise Server registry keys from the Windows Registry  
when you remove the BlackBerry Enterprise Server software.  
Key  
Location  
Research In Motion  
HKEY_LOCAL_MACHINE\SOFTWARE (32-bit OS)  
HKEY_LOCAL_MACHINE\Wow6432Node\SOFTWARE (64-  
bit OS)  
BBAttachServer and any keys that start with BAS, BB, or  
BlackBerry  
HKEY_LOCAL_MACHINE\System\CurrentControlSet  
\Services  
BBAttachServer and any keys that start with BAS, BB, or  
BlackBerry  
HKEY_LOCAL_MACHINE\System\ControlSet001\Services  
HKEY_LOCAL_MACHINE\System\ControlSet00n\Services  
HKEY_CURRENT_USER\Software  
BBAttachServer and any keys that start with BAS, BB, or  
BlackBerry  
Research In Motion  
any keys that are named BlackBerryServer, or are named  
the name of the BlackBerry Enterprise Server in your  
organization  
HKEY_CURRENT_USER\Software\Microsoft\Windows NT  
\CurrentVersion\Windows Messaging SubSystem\Profiles  
Research In Motion  
BESManmmc.dll  
HKEY_USERS\.DEFAULT\Software  
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows  
\CurrentVersion\App Paths  
any key where ProductName is BlackBerry Enterprise  
Server  
HKEY_CLASSES_ROOT\Installer\Products  
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Removing the BlackBerry Enterprise Server software  
Removing the BlackBerry database  
notification system  
You must remove the BlackBerry database notification system manually if you installed it manually. You can remove the  
BlackBerry database notification system from one BlackBerry Configuration Database instance or all BlackBerry  
Configuration Database instances.  
Remove the BlackBerry database notification system  
from a BlackBerry Configuration Database  
1.  
2.  
Open the Microsoft SQL Server Management Studio.  
Using the console, navigate to Database\DBInstallScripts\SQLServer\5.0 in the BlackBerry Enterprise Server  
installation files.  
3.  
4.  
5.  
6.  
Open the NotifyUnInstall.sql file.  
Delete all commands after --- delete notification stored procedures and -- delete notification tables.  
Run the script.  
Perform one of the following actions:  
Restart Microsoft SQL Server.  
In Windows Explorer, navigate to C:\Program Files\Microsoft SQL Server\MSSQL\Binn. Rename the RimEsp.dll file  
(for example, RimEspXXX.tmp).  
Remove the BlackBerry database notification system  
from all BlackBerry Configuration Database instances  
1.  
2.  
Open the Microsoft SQL Server Management Studio.  
Using the console, navigate to Database\DBInstallScripts\SQLServer\5.0 in the BlackBerry Enterprise Server  
installation files.  
3.  
4.  
Open the NotifyUnInstall.sql file.  
Run the script.  
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Removing the BlackBerry Enterprise Server software  
5.  
6.  
Using Windows Explorer, navigate to <drive>:\Program Files\Microsoft SQL Server\MSSQL\Binn.  
Delete the RimEsp.dll file.  
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Troubleshooting the BlackBerry Enterprise Server installation process  
11  
Troubleshooting the  
BlackBerry Enterprise Server  
installation process  
Failed to write License Key to the Database  
This error message appears when you try to add the BlackBerry Client Access License key during the installation process.  
Possible solution  
After you restart the computer during the BlackBerry Enterprise Server installation process, you must log in using the same  
Windows account that you used to start the installation process.  
1. Close the setup application.  
2. Log out of the computer.  
3. Log in to the computer.  
4. Restart the setup application.  
Previous version detected but no database  
available  
This error message appears when you cannot start the setup application or the setup application stops responding.  
Possible solution  
Verify that the registry keys that identify the BlackBerry Configuration Database exist in the Windows registry.  
1. On the computer that you want to install or upgrade the BlackBerry Enterprise Server on, on the Start menu, click Run.  
2. Type regedit.  
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3. Click OK.  
4. In the left pane, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server  
\Database.  
5. If necessary, create case-sensitive strings that you name DatabaseName and DatabaseServerMachineName.  
6. Specify the name of the BlackBerry Configuration Database as the value for DatabaseName.  
7. Specify the FQDN name of the database server as the value for DatabaseServerMachineName.  
8. Restart the setup application.  
A third-party tool did not install and the  
BlackBerry Enterprise Server setup  
application closed  
Possible solution  
1. On the BlackBerry Enterprise Server installation media, open the Tools folder.  
2. Double-click the setup application file for the tool that you want to install.  
3. Complete the instructions on the screen.  
4. Restart the BlackBerry Enterprise Server setup application.  
The setup application did not prompt you to  
change or confirm the MAPI profile  
Possible solution  
Create and change the MAPI profile manually.  
1. On the BlackBerry Enterprise Server installation media, open the Tools folder.  
2. Double-click the Fixmapisvc.exe file.  
3. Verify that mapisvc.inf is installed in C:\winnt\system32\ or C:\windows\system32\.  
4. On the taskbar, click Start > All Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.  
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Troubleshooting the BlackBerry Enterprise Server installation process  
5. On the BlackBerry Server tab, click Edit MAPI profile.  
6. Type the Microsoft Exchange server name.  
7. Click the Windows account that is associated with the MAPI profile.  
8. Click OK.  
You cannot determine the BlackBerry  
Attachment Connector that the BlackBerry  
Enterprise Server or the BlackBerry MDS  
Connection Service uses  
If you install a BlackBerry Enterprise Server, the setup application also installs two BlackBerry Attachment Connector  
instances automatically. One of the BlackBerry Attachment Connector instances connects the BlackBerry Enterprise  
Server to the BlackBerry Attachment Service. The other instance connects the BlackBerry MDS Connection Service to the  
BlackBerry Attachment Service. During the installation process, the setup application gives both BlackBerry Attachment  
Connector instances a name that includes the computer name (for example, <computer_name>_AC).  
The BlackBerry Administration Service displays the names of both the BlackBerry Attachment Connector instances. By  
default, you cannot determine easily which instance connects to the BlackBerry Enterprise Server or the BlackBerry MDS  
Connection Service, so you can change the display names of both the BlackBerry Attachment Connector instances to  
make them easier to identify.  
1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution  
topology > BlackBerry Domain > Component view > Attachment > Connector.  
2. Click one of the BlackBerry Attachment Connector instances.  
3. On the Instance information tab, locate either the MDS Connection Service Instance name section or the Email  
(Exchange) Instance name section. Consider the following naming conventions:  
If you locate the section that is named MDS Connection Service Instance name, the BlackBerry MDS Connection  
Service connects to this BlackBerry Attachment Connector instance.  
If you locate the section that is named Email (Exchange) Instance name, the BlackBerry Enterprise Server  
connects to this BlackBerry Attachment Connector instance.  
4. Click Edit instance.  
5. Perform one of the following actions:  
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If the BlackBerry MDS Connection Service connects to the BlackBerry Attachment Connector instance, in the  
Instance information section, in the Friendly description field, type a unique name (for example,  
<server_name>_AC_MDSCS).  
If the BlackBerry Enterprise Server uses the BlackBerry Attachment Connector instance, in the Instance  
information section, in the Friendly description field, type a unique name.  
6. Click Save all.  
The BlackBerry Administration Service updates the list of BlackBerry Attachment Connector instances automatically to  
use the names that you typed.  
Users experience unexpected behavior with  
message lists and calendars on BlackBerry  
devices  
Possible cause  
If the MAPI and CDO client version 6.5.8022 was installed without uninstalling previous versions of the MAPI and CDO  
client (including the associated .DLL files), users might experience unexpected behavior with message lists and calendars  
on BlackBerry devices.  
Possible solution  
For more information about Microsoft Exchange Server MAPI Client and CDO version 1.2.1, visit www.microsoft.com.  
1. In the Windows Services, stop the services for the BlackBerry Enterprise Server and any processes that use the MAPI  
and CDO client.  
2. Remove the MAPI and CDO client version 6.5.8022.  
3. Verify that the following files are not present in C:\Windows\System32 or any other directory in the environment path:  
CDO.DLL  
EMSABP32.DLL  
EMSMDB32.DLL  
EMSUI32.DLL  
EMSUIX32.DLL  
GAPI32.DLL  
MAPISP32.EXE  
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Troubleshooting the BlackBerry Enterprise Server installation process  
MSPST32.DLL  
WMSUI32.DLL  
4. In C:\Windows\System32, run the FixMapi.exe application.  
5. Install the MAPI and CDO client version 6.5.8022.  
6. Restart the services for the BlackBerry Enterprise Server and any processes that use the MAPI and CDO client.  
If you run the BlackBerry Enterprise Server setup application after you complete the possible solution, when the setup  
application displays the preinstallation checklist, an error message indicates that the setup application could not detect  
the MAPI and CDO client. The setup application displays this error message because you installed the MAPI and CDO  
client version 6.5.8022 in a different directory than the directory that you installed it in for previous versions. The error  
message does not prevent the BlackBerry Enterprise Server setup application from completing the installation process  
successfully.  
Some BlackBerry Enterprise Server  
components do not start  
Possible cause  
Possible solution  
The BlackBerry Administration Service, Configure a static port for the BlackBerry Configuration Database.  
BlackBerry MDS Connection Service,  
1. On the computer that hosts the BlackBerry Enterprise Server component, on  
or BlackBerry Collaboration Service is  
the taskbar, click Start > All Programs > BlackBerry Enterprise Server.  
configured to use a dynamic port when  
2. Right-click BlackBerry Server Configuration and select Run as  
administrator.  
it connects to the BlackBerry  
Configuration Database, but the  
database server uses a static port.  
3. On the Database Connectivity tab, clear the Use dynamic ports or specify  
SQL port check box.  
4. In the Use dynamic ports or specify SQL port field, type the correct port  
number.  
5. Click OK.  
6. In the Windows Services, restart the services for the BlackBerry Enterprise  
Server component.  
The BlackBerry Administration Service, Configure the component to use the correct port number.  
BlackBerry MDS Connection Service,  
or BlackBerry Collaboration Service is  
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Troubleshooting the BlackBerry Enterprise Server installation process  
Possible cause  
Possible solution  
configured to use an incorrect static  
port number when it connects to the  
BlackBerry Configuration Database.  
1. On the computer that hosts the BlackBerry Enterprise Server component, on  
the taskbar, click Start > All Programs > BlackBerry Enterprise Server.  
2. Right-click BlackBerry Server Configuration and select Run as  
administrator.  
3. On the Database Connectivity tab, clear the Use dynamic ports or specify  
SQL port check box.  
4. In the Use dynamic ports or specify SQL port field, type the correct port  
number.  
5. Click OK.  
6. In the Windows Services, restart the services for the BlackBerry Enterprise  
Server component.  
You cannot access the BlackBerry  
Administration Service  
Possible cause  
The computer that hosts the BlackBerry Administration Service has more than one NIC and the production NIC is not first  
in the bind order in Windows network settings as it must be for you to access the BlackBerry Administration Service.  
Possible solution  
On the computer that hosts the BlackBerry Administration Service, in the Windows network settings, verify that the  
production NIC is first in the bind order. For more information, visit www.blackberry.com/btsc to read article KB18190.  
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Troubleshooting the BlackBerry Enterprise Server installation process  
You cannot create a user account in the  
BlackBerry Administration Service  
Possible cause  
Possible solution  
The BlackBerry Administration Service Configure the BlackBerry Administration Service to use a dynamic port for the  
is configured to use static ports when it BlackBerry Configuration Database.  
connects to the BlackBerry  
1. On the computer that hosts the BlackBerry Enterprise Server component, on  
Configuration Database server, but the  
the taskbar, click Start > All Programs > BlackBerry Enterprise Server.  
BlackBerry Configuration Database  
2. Right-click BlackBerry Server Configuration and select Run as  
administrator.  
server uses a dynamic port.  
3. On the Database Connectivity tab, select the Use dynamic ports or specify  
SQL port check box.  
4. Click OK.  
5. In the Windows Services, restart the services for the BlackBerry  
Administration Service.  
The BlackBerry Administration Service pool  
name is the same as the FQDN of the host  
computer  
Possible cause  
A DNS record was not created before a BlackBerry Administration Service instance was installed.  
Possible solution  
1. Create the DNS record for the BlackBerry Administration Service instance.  
2. On the computer that hosts the BlackBerry Enterprise Server component, on the taskbar, click Start > All Programs >  
BlackBerry Enterprise Server.  
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3. Right-click BlackBerry Server Configuration and select Run as administrator.  
4. On the Administration Service - High Availability tab, in the Pool name field, type the name of the BlackBerry  
Administration Service pool.  
5. In the Windows Services, restart the services for the BlackBerry Administration Service.  
The text in the license agreement is not  
readable  
Possible cause  
You have not installed the appropriate languages and text services on the computer that you use to install the BlackBerry  
Enterprise Server.  
Possible solution  
Verify that you installed the appropriate languages and text services on the computer that you use to install the BlackBerry  
Enterprise Server.  
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Related resources  
12  
Related resources  
To read the following guides or additional related material, visit http://www.blackberry.com/go/serverdocs.  
Guide  
Information  
What's New in BlackBerry Enterprise  
Server 5.0 SP4 Job Aid  
Summary of new features  
BlackBerry Enterprise Server Update  
Guide  
Summary of updates to the administrator guides for BlackBerry Enterprise  
Server 5.0 SP4  
BlackBerry Enterprise Server Release  
Notes  
Description of known issues and potential workarounds  
BlackBerry Enterprise Server Upgrade  
Guide  
System requirements  
Upgrade instructions  
BlackBerry Enterprise Server Policy  
Reference Guide  
Descriptions of available IT policy rules and application control policy rules  
Descriptions of Wi-Fi configuration settings and VPN configuration settings  
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Glossary  
13  
Glossary  
AES  
Advanced Encryption Standard  
Asynchronous JavaScript and XML  
AJAX  
BlackBerry CAL  
A BlackBerry Client Access License (BlackBerry CAL) limits how many users you can add to a  
BlackBerry Enterprise Server.  
BlackBerry Domain  
A BlackBerry Domain consists of the BlackBerry Configuration Database with its users and any  
BlackBerry Enterprise Server instances that connect to it.  
BlackBerry MDS  
CAS  
BlackBerry Mobile Data System  
Client Access Server  
CDMA  
Code Division Multiple Access  
Collaboration Data Object  
CDO  
DMZ  
A demilitarized zone (DMZ) is a neutral subnetwork outside of an organization's firewall. It exists  
between the trusted LAN of the organization and the untrusted external wireless network and  
public Internet.  
DNS  
Domain Name System  
FQDN  
HTTP  
HTTPS  
IIS  
fully qualified domain name  
Hypertext Transfer Protocol over Secure Sockets Layer  
Hypertext Transfer Protocol over Secure Sockets Layer  
Internet Information Services  
IP  
Internet Protocol  
IP address  
An Internet Protocol (IP) address is an identification number that each computer or mobile  
device uses when it sends or receives information over a network, such as the Internet. This  
identification number identifies the specific computer or mobile device on the network.  
JDK  
JRE  
Java Development Kit  
Java Runtime Environment  
local area network  
LAN  
LDAP  
Lightweight Directory Access Protocol  
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Glossary  
MAPI  
Messaging Application Programming Interface  
messaging server  
A messaging server sends and processes messages and provides collaboration services, such as  
updating and communicating calendar and address book information.  
NIC  
network interface card  
NSPI  
RAID  
SNMP  
SQL  
Name Service Provider Interface  
redundant array of independent (or inexpensive) disks  
Simple Network Management Protocol  
Structured Query Language  
SRP  
Server Routing Protocol  
SSL  
Secure Sockets Layer  
TCP  
Transmission Control Protocol  
TCP/IP  
Transmission Control Protocol/Internet Protocol (TCP/IP) is a set of communication protocols  
that is used to transmit data over networks, such as the Internet.  
TLS  
Transport Layer Security  
Triple Data Encryption Standard  
User Datagram Protocol  
virtual private network  
Triple DES  
UDP  
VPN  
WAN  
XML  
wide area network  
Extensible Markup Language  
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Legal notice  
14  
Legal notice  
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separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a  
license or other agreement with BlackBerry.  
Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry  
Desktop Software, and/or BlackBerry Device Software.  
The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry  
applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN  
AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR  
SERVICE OTHER THAN THIS DOCUMENTATION.  
Certain features outlined in this documentation might require additional development or Third Party Products and Services  
for access to corporate applications.  
©
This product contains a modified version of HTML Tidy. Copyright 1998-2003 World Wide Web Consortium  
(Massachusetts Institute of Technology, European Research Consortium for Informatics and Mathematics, Keio  
University). All Rights Reserved.  
This product includes software developed by the Apache Software Foundation (www.apache.org/) and/or is licensed  
pursuant to one of the licenses listed at (www.apache.org/licenses/). For more information, see the NOTICE.txt file included  
with the software  
BlackBerry Limited  
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Waterloo, Ontario  
Canada N2K 0A7  
BlackBerry UK Limited  
200 Bath Road  
Slough, Berkshire SL1 3XE  
United Kingdom  
Published in Canada  
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