Blackberry Cell Phone 8130 User Manual

User Guide

BlackBerry Pearl 8130 Smartphone

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Contents

BlackBerry basics ............................................................................................................................................................................................................................... 11

About typing input methods ........................................................................................................................................................................................................................ 11

Type text using SureType technology ........................................................................................................................................................................................................ 11

Switch typing input methods ....................................................................................................................................................................................................................... 11

Switch applications ...................................................................................................................................................................................................................................... 12

Assign an application to a Convenience key ............................................................................................................................................................................................ 12

Set owner information ................................................................................................................................................................................................................................. 12

Turn on standby mode ................................................................................................................................................................................................................................. 12

About links ..................................................................................................................................................................................................................................................... 12

Create a link for a PIN .................................................................................................................................................................................................................................. 12

Expand a folder ............................................................................................................................................................................................................................................. 13

Collapse a folder ........................................................................................................................................................................................................................................... 13

BlackBerry basics shortcuts ........................................................................................................................................................................................................................ 13

BlackBerry basics troubleshooting ............................................................................................................................................................................................................. 13

Shortcuts ............................................................................................................................................................................................................................................. 15

Phone shortcuts ............................................................................................................................................................................................................................................ 15

Camera and video camera shortcuts ......................................................................................................................................................................................................... 16

Message shortcuts ....................................................................................................................................................................................................................................... 16

Typing shortcuts ........................................................................................................................................................................................................................................... 16

Search shortcuts ........................................................................................................................................................................................................................................... 17

Attachment shortcuts ................................................................................................................................................................................................................................... 17

Browser shortcuts ......................................................................................................................................................................................................................................... 18

Media shortcuts ............................................................................................................................................................................................................................................ 18

Map shortcuts ............................................................................................................................................................................................................................................... 19

Calendar shortcuts ....................................................................................................................................................................................................................................... 19

Phone ................................................................................................................................................................................................................................................... 21

Phone basics .................................................................................................................................................................................................................................................. 21

Emergency calls ........................................................................................................................................................................................................................................... 23

Volume ...........................................................................................................................................................................................................................................................24

Voice dialing ................................................................................................................................................................................................................................................. 25

Voice mail ..................................................................................................................................................................................................................................................... 26

Speed dial ...................................................................................................................................................................................................................................................... 27

Conference calls ........................................................................................................................................................................................................................................... 28

Caller ID ........................................................................................................................................................................................................................................................ 28

Call logs .........................................................................................................................................................................................................................................................29

Call forwarding .............................................................................................................................................................................................................................................. 31

Smart dialing ................................................................................................................................................................................................................................................ 32

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TTY support ................................................................................................................................................................................................................................................... 33

Multiple phone numbers ............................................................................................................................................................................................................................. 34

Phone options ............................................................................................................................................................................................................................................... 34

Phone troubleshooting ................................................................................................................................................................................................................................ 37

Make a call using a voice command ......................................................................................................................................................................................................... 25

Dial an extension using a voice command ............................................................................................................................................................................................... 25

Check your phone number using a voice command ............................................................................................................................................................................... 25

Check the wireless coverage level using a voice command .................................................................................................................................................................. 39

Check the battery power level using a voice command ........................................................................................................................................................................ 39

Change the voice dialing language .......................................................................................................................................................................................................... 25

Turn off choice lists for voice commands ................................................................................................................................................................................................. 25

Set the matching sensitivity level for voice commands ......................................................................................................................................................................... 26

Turn off voice prompts ................................................................................................................................................................................................................................ 26

Set playback options for voice dialing ...................................................................................................................................................................................................... 26

Improve voice recognition of numbers ..................................................................................................................................................................................................... 26

Use a headset ............................................................................................................................................................................................................................................... 23

Voice dialing troubleshooting .................................................................................................................................................................................................................... 41

Camera and video camera ............................................................................................................................................................................................................... 43

Take a picture .............................................................................................................................................................................................................................................. 43

Zoom in to or out from a subject ............................................................................................................................................................................................................... 43

View the number of remaining pictures ................................................................................................................................................................................................... 43

Record a video .............................................................................................................................................................................................................................................. 43

View the amount of memory available for recording videos ................................................................................................................................................................. 43

Camera and video camera options ........................................................................................................................................................................................................... 44

Camera and video camera troubleshooting ............................................................................................................................................................................................ 46

Email messages ................................................................................................................................................................................................................................. 47

Email message basics .................................................................................................................................................................................................................................. 47

Email message folders ................................................................................................................................................................................................................................ 50

Sent messages ............................................................................................................................................................................................................................................. 50

Email message filters .................................................................................................................................................................................................................................. 52

Email message forwarding ......................................................................................................................................................................................................................... 55

Message options .......................................................................................................................................................................................................................................... 56

Message list options .................................................................................................................................................................................................................................... 58

Message troubleshooting ............................................................................................................................................................................................................................ 61

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PIN messages .................................................................................................................................................................................................................................... 65

PIN message basics .................................................................................................................................................................................................................................... 65

SMS text messages ........................................................................................................................................................................................................................... 75

SMS text message basics ............................................................................................................................................................................................................................ 75

MMS messages .................................................................................................................................................................................................................................. 83

MMS message basics .................................................................................................................................................................................................................................. 83

MMS message attachments ....................................................................................................................................................................................................................... 86

Typing ................................................................................................................................................................................................................................................. 95

Typing basics ................................................................................................................................................................................................................................................ 95

Typing input methods ................................................................................................................................................................................................................................. 97

Spelling checker .......................................................................................................................................................................................................................................... 98

Custom dictionary ...................................................................................................................................................................................................................................... 100

AutoText ....................................................................................................................................................................................................................................................... 101

Typing troubleshooting ............................................................................................................................................................................................................................. 103

Search ............................................................................................................................................................................................................................................... 105

About search ............................................................................................................................................................................................................................................... 105

Search for messages .................................................................................................................................................................................................................................. 105

Search criteria ............................................................................................................................................................................................................................................ 105

View a list of saved searches .................................................................................................................................................................................................................... 106

Change a saved search ............................................................................................................................................................................................................................. 106

Delete a saved search ............................................................................................................................................................................................................................... 106

Search for messages by contact or subject ........................................................................................................................................................................................... 106

Search for text in a message, attachment, or web page ....................................................................................................................................................................... 49

Search for organizer data and messages that contain specific information .................................................................................................................................... 107

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Attachments .................................................................................................................................................................................................................................... 109

Attachment basics .....................................................................................................................................................................................................................................109

Document attachments ............................................................................................................................................................................................................................. 110

Spreadsheet attachments ........................................................................................................................................................................................................................... 111

Media attachments ..................................................................................................................................................................................................................................... 112

Presentation attachments ......................................................................................................................................................................................................................... 112

vCard contact attachments ....................................................................................................................................................................................................................... 113

Attachment troubleshooting ..................................................................................................................................................................................................................... 114

Synchronization ............................................................................................................................................................................................................................... 115

About synchronization ............................................................................................................................................................................................................................... 115

Prerequisites: Wireless email reconciliation ........................................................................................................................................................................................... 115

Reconcile email messages over the wireless network ........................................................................................................................................................................... 115

Delete email messages over the wireless network ................................................................................................................................................................................ 115

Prerequisites: Wireless data synchronization ......................................................................................................................................................................................... 116

Synchronize organizer data over the wireless network ........................................................................................................................................................................ 116

About synchronization conflicts ............................................................................................................................................................................................................... 116

Manage email reconciliation conflicts .................................................................................................................................................................................................... 116

Manage data synchronization conflicts ................................................................................................................................................................................................... 117

About backing up and restoring device data .......................................................................................................................................................................................... 117

Prerequisites: Wireless data restoration .................................................................................................................................................................................................. 117

Delete all device data ................................................................................................................................................................................................................................. 117

Empty the deleted items folder on your computer from your device .................................................................................................................................................. 118

Synchronization troubleshooting ............................................................................................................................................................................................................. 118

Browser .............................................................................................................................................................................................................................................. 121

Browser basics ............................................................................................................................................................................................................................................. 121

Links, pictures, and web page addresses ................................................................................................................................................................................................ 123

Web page requests ..................................................................................................................................................................................................................................... 125

Bookmarks ................................................................................................................................................................................................................................................... 126

Web feeds .................................................................................................................................................................................................................................................... 128

Browser options .......................................................................................................................................................................................................................................... 130

Browser security ......................................................................................................................................................................................................................................... 133

Browser push ............................................................................................................................................................................................................................................... 135

Browser troubleshooting ........................................................................................................................................................................................................................... 137

Applications ..................................................................................................................................................................................................................................... 139

Add an application ..................................................................................................................................................................................................................................... 139

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View properties for an application .......................................................................................................................................................................................................... 139

Delete a third-party application .............................................................................................................................................................................................................. 139

Receive a device password prompt before you add an application ................................................................................................................................................... 139

View the size of an application database ............................................................................................................................................................................................... 139

Application troubleshooting ..................................................................................................................................................................................................................... 140

Media .................................................................................................................................................................................................................................................. 141

Media file management ............................................................................................................................................................................................................................. 141

Songs, ring tones, videos, and voice notes ............................................................................................................................................................................................. 143

Playlists ....................................................................................................................................................................................................................................................... 146

Pictures ........................................................................................................................................................................................................................................................ 148

Media card options ..................................................................................................................................................................................................................................... 151

Media troubleshooting .............................................................................................................................................................................................................................. 153

Maps .................................................................................................................................................................................................................................................. 155

Map basics ................................................................................................................................................................................................................................................... 155

Navigation ................................................................................................................................................................................................................................................... 156

Map options .................................................................................................................................................................................................................................................157

Maps troubleshooting ............................................................................................................................................................................................................................... 158

GPS technology ............................................................................................................................................................................................................................... 159

About GPS technology .............................................................................................................................................................................................................................. 159

Turn on GPS technology ........................................................................................................................................................................................................................... 159

Get your GPS location ............................................................................................................................................................................................................................... 159

Prevent others from tracking your location ........................................................................................................................................................................................... 159

GPS technology troubleshooting ............................................................................................................................................................................................................ 160

Contacts .............................................................................................................................................................................................................................................161

Contact basics ............................................................................................................................................................................................................................................. 161

Mailing lists ................................................................................................................................................................................................................................................. 163

Categories ................................................................................................................................................................................................................................................... 165

Address lookup ........................................................................................................................................................................................................................................... 166

Contact list options .................................................................................................................................................................................................................................... 167

Contact troubleshooting ........................................................................................................................................................................................................................... 168

Calendar ........................................................................................................................................................................................................................................... 169

Calendar basics .......................................................................................................................................................................................................................................... 169

Meetings ....................................................................................................................................................................................................................................................... 171

Calendar options .........................................................................................................................................................................................................................................172

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Multiple calendars ...................................................................................................................................................................................................................................... 175

Calendar troubleshooting ......................................................................................................................................................................................................................... 176

Tasks .................................................................................................................................................................................................................................................. 179

Task basics ................................................................................................................................................................................................................................................... 179

Task list options .......................................................................................................................................................................................................................................... 182

Memos ............................................................................................................................................................................................................................................... 185

Memo basics ............................................................................................................................................................................................................................................... 185

Memo list options ....................................................................................................................................................................................................................................... 187

Alarm ................................................................................................................................................................................................................................................. 189

About the alarm .......................................................................................................................................................................................................................................... 189

Turn on the alarm ....................................................................................................................................................................................................................................... 189

Silence the alarm ....................................................................................................................................................................................................................................... 189

Calculator .......................................................................................................................................................................................................................................... 191

Use the calculator ....................................................................................................................................................................................................................................... 191

Convert a measurement ............................................................................................................................................................................................................................. 191

Bluetooth technology .................................................................................................................................................................................................................... 193

Bluetooth technology basics .................................................................................................................................................................................................................... 193

Bluetooth technology options .................................................................................................................................................................................................................. 195

Bluetooth technology troubleshooting ................................................................................................................................................................................................... 197

Date and time .................................................................................................................................................................................................................................. 199

Set the date and time ................................................................................................................................................................................................................................199

Get the date and time from the wireless network automatically .......................................................................................................................................................199

Date and time troubleshooting ............................................................................................................................................................................................................... 199

Notification profiles ....................................................................................................................................................................................................................... 201

Notification basics ..................................................................................................................................................................................................................................... 201

LED notification ......................................................................................................................................................................................................................................... 203

Custom notification ...................................................................................................................................................................................................................................204

Notification profile troubleshooting ...................................................................................................................................................................................................... 206

BlackBerry Messenger .................................................................................................................................................................................................................. 209

Conversations .............................................................................................................................................................................................................................................. 211

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Availability ................................................................................................................................................................................................................................................... 213

Display and keyboard .................................................................................................................................................................................................................... 215

Backlighting ................................................................................................................................................................................................................................................ 215

Display options ........................................................................................................................................................................................................................................... 215

Keyboard options ........................................................................................................................................................................................................................................ 217

Themes ......................................................................................................................................................................................................................................................... 218

Display troubleshooting ............................................................................................................................................................................................................................ 219

Language ........................................................................................................................................................................................................................................... 221

Change the display language ................................................................................................................................................................................................................... 221

Add a display language ............................................................................................................................................................................................................................. 221

Delete a display language ......................................................................................................................................................................................................................... 221

About typing input languages ................................................................................................................................................................................................................... 98

Change the typing input language ........................................................................................................................................................................................................... 98

Turn off the shortcut for switching typing input languages ............................................................................................................................................................... 222

Change the input options for SureType technology .............................................................................................................................................................................. 98

Set display options for contacts ............................................................................................................................................................................................................... 167

Language troubleshooting ....................................................................................................................................................................................................................... 223

Wireless network coverage ........................................................................................................................................................................................................... 225

Find information about wireless coverage indicators .......................................................................................................................................................................... 225

Turn off a wireless connection ................................................................................................................................................................................................................ 225

Network connection indicators ............................................................................................................................................................................................................... 225

Turn on wireless coverage notification .................................................................................................................................................................................................. 204

Turn off data service ................................................................................................................................................................................................................................. 226

About roaming ........................................................................................................................................................................................................................................... 226

Verify the status of network connections and services ....................................................................................................................................................................... 226

Wireless network coverage troubleshooting .......................................................................................................................................................................................... 227

Power and battery .......................................................................................................................................................................................................................... 229

Turn off your device .................................................................................................................................................................................................................................. 229

Set your device to turn on and turn off automatically ......................................................................................................................................................................... 229

Check the battery power level ................................................................................................................................................................................................................. 229

Reset the device ........................................................................................................................................................................................................................................ 229

Extend battery life ..................................................................................................................................................................................................................................... 229

Security ............................................................................................................................................................................................................................................. 231

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Security basics ............................................................................................................................................................................................................................................ 231

Password keeper ........................................................................................................................................................................................................................................ 232

Encryption ................................................................................................................................................................................................................................................... 234

Memory cleaning ....................................................................................................................................................................................................................................... 236

Advanced security ...................................................................................................................................................................................................................................... 237

Smart cards ................................................................................................................................................................................................................................................. 238

Software tokens ......................................................................................................................................................................................................................................... 240

Security troubleshooting .......................................................................................................................................................................................................................... 240

Third-party application control ................................................................................................................................................................................................... 241

About permissions for third-party applications ..................................................................................................................................................................................... 241

Reset connection permissions for third-party applications ............................................................................................................................................................... 241

About direct Internet connections for third-party applications ......................................................................................................................................................... 241

Set up a direct Internet connection for a third-party application ...................................................................................................................................................... 241

Set permissions for a third-party application ........................................................................................................................................................................................ 241

Connection permissions for third-party applications .......................................................................................................................................................................... 242

Interaction permissions for third-party applications ........................................................................................................................................................................... 242

Data permissions for third-party applications ...................................................................................................................................................................................... 243

BrickBreaker .................................................................................................................................................................................................................................... 245

About BrickBreaker ................................................................................................................................................................................................................................... 245

BrickBreaker capsules .............................................................................................................................................................................................................................. 245

BrickBreaker scoring ................................................................................................................................................................................................................................. 246

Play BrickBreaker ...................................................................................................................................................................................................................................... 246

Adjust the volume ........................................................................................................................................................................................................................................ 24

Set the paddle speed ................................................................................................................................................................................................................................ 246

Submit a score to the BrickBreaker high score web site ..................................................................................................................................................................... 247

Check the high scores on the BrickBreaker web site ........................................................................................................................................................................... 247

Service books .................................................................................................................................................................................................................................. 249

About service books .................................................................................................................................................................................................................................. 249

Accept a service book .............................................................................................................................................................................................................................. 249

Delete a service book ................................................................................................................................................................................................................................ 249

Troubleshooting .............................................................................................................................................................................................................................. 251

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Diagnostic reports ..................................................................................................................................................................................................................................... 263

Glossary ........................................................................................................................................................................................................................................... 265

Legal notice ..................................................................................................................................................................................................................................... 267

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BlackBerry basics

About typing input methods

You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method.

SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide

a quick and comfortable typing and dialing experience.

SureType technology is designed to predict words as you type them. When you use SureType technology, you press the letter key for each

letter in a word once until the word appears in a list that appears on the screen. For example, to type run, you would press the R key once,

the U key once, and so on until run appears in the list.

When you use multi-tap, you press a letter key once to type the first letter on the key and twice to type the second letter. For example, to

type run, you would press the

key twice, the

key once, and the

key twice.

SureType technology is the default typing input method for most fields. Multi-tap is the default typing input method for phone number

and password fields.

Type text using SureType technology

1. Press the letter key once for each letter in a word.

2. Perform one of the following actions:

• To select an item from the list that appears when you type and start typing a new word, highlight the item. Press the

Enter key.

• To select an item from the list that appears when you type and continue typing the same word, click the item.

• To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen.

To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears

on the screen.

Switch typing input methods

1. In the device options, click Language.

2. Perform one of the following actions:

• To use the multi-tap input method, set the Input Language field to <Language> Multitap.

• To use the SureType® input method, set the Input Language field to <Language>.

3. Press the Menu key.

4. Click Save.

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Switch applications

1. In any application, press the Menu key.

2. Click Switch Application.

3. Perform one of the following actions:

• If the application that you want to switch to appears, highlight an application and press the Enter key.

• If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.

Assign an application to a Convenience key

Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you

might not be able to change the application that is assigned to a Convenience key.

1. In the device options, click Screen/Keyboard.

2. Set the Convenience Key Opens fields.

3. Press the Menu key.

4. Click Save.

Set owner information

1. In the device options, click Owner.

2. Type your contact information.

3. Press the Menu key.

4. Click Save.

Turn on standby mode

If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device.

Hold the Mute key.

To turn off standby mode, press the Mute key again.

About links

Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, web sites, and

email addresses and can use these links to make calls, visit web sites, or start composing messages quickly.

Create a link for a PIN

You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message.

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When typing text, type pin: and the PIN.

Expand a folder

1. Click a folder with a plus sign (+) beside it.

2. If necessary, click Expand.

Collapse a folder

1. Click a folder with a minus sign (-) beside it.

2. If necessary, click Collapse.

BlackBerry basics shortcuts

• To move the cursor, roll the trackball.

• To exit a screen or move back a page in the browser, press the Escape key.

• To move to a list item or menu item, type the first letter of the item.

• To select or clear a check box, press the Space key.

• To view available values in a field, press the Alt key.

• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release

the Alt key.

• To return to the Home screen, press the End key.

• To delete a highlighted item, press the Backspace/Delete key.

On the Home screen

• To lock the keyboard, hold the asterisk (*) key. To unlock the keyboard, press the asterisk (*) key and the Send key.

• To lock the device, set a password. Hold the asterisk (*) key. To unlock the device, type your password. Press the Enter key.

• To switch between the active notification profile and the Vibrate notification profile, hold the # key.

BlackBerry basics troubleshooting

No application opens when I press a Convenience key

Verify that you have not deleted the application that you assigned to the key.

Assign a different application to the key.

Some features are not available on my device

Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might

not be available on your device.

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If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some

features or might prevent you from using some features or options. If a system administrator has set an option for you, a red lock indicator

appears beside the option field.

For more information about the features that are available on your device, contact your system administrator or wireless service provider.

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Shortcuts

BlackBerry basics shortcuts

• To move the cursor, roll the trackball.

• To exit a screen or move back a page in the browser, press the Escape key.

• To move to a list item or menu item, type the first letter of the item.

• To select or clear a check box, press the Space key.

• To view available values in a field, press the Alt key.

• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release

the Alt key.

• To return to the Home screen, press the End key.

• To delete a highlighted item, press the Backspace/Delete key.

On the Home screen

• To lock the keyboard, hold the asterisk (*) key. To unlock the keyboard, press the asterisk (*) key and the Send key.

• To lock the device, set a password. Hold the asterisk (*) key. To unlock the device, type your password. Press the Enter key.

• To switch between the active notification profile and the Vibrate notification profile, hold the # key.

Phone shortcuts

• To answer a call, press the Send key.

• To insert a plus sign (+) when typing a phone number, hold 0.

• To add an extension to a phone number, press the X key. Type the extension number.

• To assign a speed dial number to a key, on the Home screen or in the phone, hold the key.

• To turn on the speakerphone during a call, press the period (.) key. To turn off the speakerphone during a call, press the period (.)

key.

• To check your voice mail, hold 1.

• To type a letter in a phone number field, hold the Alt key. Use the multi-tap input method to type the letter.

• To move to the top of the Phone screen, press the Space key.

• To view the last phone number that you typed in the phone, press the Space key and the Enter key. To dial the phone number,

press the Send key.

• To view your contact list in the phone, press the Space key. Hold the Send key.

• To switch phone numbers, in the phone, click your active phone number. Click a phone number.

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Camera and video camera shortcuts

• To take a picture or record a video, press the Right Convenience key.

• To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.

• To zoom in to a subject before taking a picture, press the Volume Up key.

• To zoom out from a subject before taking a picture, press the Volume Down key.

Message shortcuts

In a message

• To reply to a message, press the exclamation point (!) key.

• To reply to all, press the question mark (?) key.

• To forward a message, press the period (.) key.

• To move to the last cursor position after you close and reopen a received message, press 5.

In a message list

• To open a highlighted message, press the Enter key.

• To compose a message from a message list, press the comma (,) key.

• To view received messages, press the Alt key and 3.

• To view call logs, press the Alt key and the period (.) key.

• To view voice mail messages, press the Alt key and 7.

• To view SMS text messages, press the Alt key and the question mark (?) key.

• To view all your messages, press the Escape key.

Move around a message list

• To move up a screen, press the Shift key and the Space key.

• To move down a screen, press the Space key.

• To move to the top of a message list, press 1.

• To move to the bottom of a message list, press 7.

• To move up a message, press 2.

• To move down a message, press 8.

• To move to the next date, press 6.

• To move to the previous date, press 4.

Typing shortcuts

• To insert a period, press the Space key twice. The next letter is capitalized.

• To capitalize a letter, hold the letter key until the capitalized letter appears.

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• To type the alternate character on a key, press the Alt key and the character key.

• To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character.

For example, to type ü, hold 3 and roll the trackball to the left until ü is highlighted. Click the trackball.

• To type a number in a number field, press a number key. You do not need to press the Alt key.

• To type a number in a text field, hold the Alt key and press the number key.

• To type a letter in a number field, hold the Alt key and use the multi-tap input method.

• To turn on NUM lock, hold the Shift key and press the Alt key. To turn off NUM lock, press the Alt key.

• To switch typing input languages, in the device options, on the Language screen, verify that the Use Input Language Shortcut

field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the

Alt key.

• To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial

letters as the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight the

word that you want to type. Press the Enter key.

Insert symbols

• To insert an at sign (@) or a period (.) in an email address field, press the Space key.

• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below

the symbol.

Work with text

• To highlight a line of text, press the Shift key and roll the trackball up or down.

• To highlight text character by character, hold the Shift key and roll the trackball left or right.

• To cancel a text selection, press the Escape key.

• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.

• To copy highlighted text when typing, press the Alt key and click the trackball.

• To paste highlighted text when typing, press the Shift key and click the trackball.

Search shortcuts

• To search for a contact in a list of contacts, type the contact name or initials separated by a space.

• To search for text in an attachment, press Q.

• To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.

Press Q.

Attachment shortcuts

• To search for text in an attachment, press Q.

In a spreadsheet

• To move to a specific cell, press A.

• To view the content of a cell, press the Space key.

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• To switch worksheets, pressO. Highlight a worksheet. Press the Enter key.

In a presentation

• To switch presentation views, press Z.

• To move to the next slide, verify that you are viewing the presentation in slide view. Press 6.

• To move to the previous slide in slide view, verify that you are viewing the presentation in slide view. Press 4.

Browser shortcuts

• To insert a period (.) in the web address field, press the Space key.

• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.

• To stop loading a web page, press the Escape key.

• To close the browser, hold the Escape key.

On a web page

• To move to a specific web page, press the period (.) key.

• To open the bookmark list, press 5.

• To add a bookmark, press the question mark (?) key.

• To follow a highlighted link, press the Enter key.

• To hide the banner, press the exclamation point (!) key. To view the banner, press the exclamation point (!) key.

• To view a thumbnail version of a web page, press X. To close the thumbnail version of the web page, press any key.

Navigate a web page

• To move up a screen, press 3.

• To move down a screen, press 9.

• To move to the top of a web page, press 1.

• To move to the bottom of a web page, press 7.

Media shortcuts

• To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key.

• To play the next song in a category, press N.

• To play the previous song in a category, press P.

• To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press

the Volume Up key four times quickly.

• To rotate a picture, press the comma (,) key.

• To zoom in to a picture, press 3. To zoom to the original picture size, press 5.

• To zoom out from a picture, press 9. To zoom to the original picture size, press 5.

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Map shortcuts

• To zoom in to a map, press L.

• To zoom out from a map, press O.

• To view status information at the top of a map, press Q. To hide status information at the top of a map, press Q.

• To view tracking information at the bottom of a map, press the Space key. To hide tracking information at the bottom of a map,

press the Space key.

• To move to the next direction on a route, press 6.

• To move to the previous direction on a route, press 4.

Calendar shortcuts

For shortcuts to work in Day view, in the calendar options, change the Enable Quick Entry field to No.

• To schedule an appointment, press the period (.) key.

• To move to the next day, week, or month, press 9.

• To move to the previous day, week, or month, press 3.

• To move up an hour, press 2.

• To move down an hour, press 8.

• To move to the current date, press the exclamation point (!) key.

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Phone

Phone basics

Find your phone number

In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your

BlackBerry® device, your active phone number appears at the top of the screen.

Make a call

1. On the Home screen or in the phone, perform one of the following actions:

• Type a phone number.

• Type part of a contact name. Highlight a contact or phone number.

2. Press the

key.

To end the call, press the

key.

Answer a call

Press the Send key.

To end the call, press the End key.

Answer a second call

1. Press the Menu key.

2. Perform one of the following actions:

• To answer the incoming call and place the current call hold, click Answer - Hold Current.

• To answer the incoming call and end the current call, click Answer - Drop Current.

Ignore a call

Press the End key.

Mute a call

During a call, press the Mute key.

To turn mute off, press the Mute key again.

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Place a call on hold

1. During a call, press the Menu key.

2. Click Hold.

To resume a call, press the Menu key. Click Resume.

Turn on the speakerphone

During a call, press the period (.) key.

Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see

the safety and product information booklet for your device.

Turn off the speakerphone

Perform one of the following actions:

• To turn off the speakerphone during a call, press the period (.) key again.

• To turn off the speakerphone and listen privately to a voice mail message, song, or video, press the Menu key. Click Activate

Handset Speaker.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional

phone keypad.

• To type a number, press a number key.

• To type the first letter on a key, hold the Alt key. Press the letter key once.

• To type the second letter on a key, hold the Alt key. Press the letter key twice.

Switch applications during a call

1. During a call, press the Menu key.

2. Click Home Screen.

Note: If you switch to a different application and you want to end the call, press the End key.

Switch calls

1. Press the Menu key.

2. Click Flash.

Make a call when the device is locked

Verify that dialing from the Lock screen is turned on.

1. On the Lock screen, press the Enter key.

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2. Click Place Call.

3. Perform one of the following actions:

• Type a phone number.

• Type part of a contact name. Click a contact or phone number.

4. Press the Send key.

To end the call, press the End key.

Use a headset

You can purchase an optional headset to use with your BlackBerry® device.

• To answer a call, press the headset button.

• To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.

• To end a call, hold the headset button.

• To make a call using a voice command, hold the headset button. Say the command.

• To pause a song, press the headset button. To resume playing the song, press the headset button again.

For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls

Your BlackBerry® device is designed to make emergency calls even when it is locked. If the connection to the wireless network is turned

off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.

You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America).

About Emergency Callback Mode

When you end an emergency call, the BlackBerry® device enters Emergency Callback Mode. This mode enables the operator to call you

back or determine your approximate location. Depending on your service provider, Emergency Callback Mode is active for five minutes or

is canceled when you make a non-emergency call.

In Emergency Callback Mode, you cannot send and receive messages or browse web pages.

Your device exits Emergency Callback Mode at any time if you make a non-emergency call.

Make an emergency call

• If your keyboard or BlackBerry® device is unlocked, in the phone, type the emergency number. Press the Send key.

• If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.

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Volume

Adjust the volume

• To increase the volume, press the Volume Up key.

• To decrease the volume, press the Volume Down key.

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.

1. In the phone, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Default Call Volume field.

5. Press the Menu key.

6. Click Save.

Improve sound quality during a call

You can only change sound quality for the earpiece on your BlackBerry® device.

1. During a call, press the Menu key.

2. Click Enhance Call Audio.

3. Select a bass or treble option.

Improve sound quality for all calls

You can only change sound quality for the earpiece on your BlackBerry® device.

1. In the phone, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Enhance Call Audio field.

5. Press the Menu key.

6. Click Save.

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Voice dialing

Make a call using a voice command

If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device

supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device.

You cannot make calls to emergency numbers using voice commands.

1. In the voice dialing application, wait for the sound.

2. Say "Call" and a contact name or phone number.

To end the call, press the End key.

Dial an extension using a voice command

Verify that you have set smart dialing options.

You can dial extensions only within your company.

Say "Call extension" and the extension number.

Check your phone number using a voice command

1. In the voice dialing application, wait for the sound.

2. Say "Check my phone number."

Change the voice dialing language

Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or

wireless service provider.

1. In the device options, click Language.

2. Change the Voice Dialing Language field.

3. Press the Menu key.

4. Click Save.

Turn off choice lists for voice commands

1. In the device options, click Voice Dialing.

2. Set the Choice Lists field to Always Off.

3. Press the Menu key.

4. Click Save.

If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the

phone number automatically.

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Set the matching sensitivity level for voice commands

1. In the device options, click Voice Dialing.

2. Perform one of the following actions:

• To increase matches, set the Sensitivity field closer to Reject Less.

• To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.

3. Press the Menu key.

4. Click Save.

Turn off voice prompts

1. In the voice dialing application, wait for the sound.

2. Say "Turn prompts off."

Set playback options for voice dialing

1. In the device options, click Voice Dialing.

2. Perform any of the following actions:

• To turn off playback for phone numbers, set the Digit Playback field to Disabled.

• To turn off playback for contacts, set the Name Playback field to Disabled.

• To set how quickly playback for contacts occurs, set the Name Playback Speed field.

• To set the playback volume for contacts, set the Name Playback Volume field.

3. Press the Menu key.

4. Click Save.

Improve voice recognition of numbers

1. In the device options, click Voice Dialing.

2. Press the Menu key.

3. Click Adapt Digits.

4. Complete the instructions on the screen.

Voice mail

Check your voice mail

Verify that you have a voice mail access number.

Depending on your theme, you might be able to check your voice mail from the Home screen.

1. In the phone, press the Menu key.

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2. Click Call Voice Mail.

Change the voice mail access number

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail

system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active

phone number.

1. In the phone, press the Menu key.

2. Click Options.

3. Click Voice Mail.

4. Type a voice mail access number and a password.

5. Press the Menu key.

6. Click Save.

Speed dial

Make a call using speed dial

You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open message.

Hold the key that you have assigned to the contact or phone number.

Assign a speed dial number to a key

1. In the phone, press the Menu key.

2. Click View Speed Dial List.

3. Click an unassigned key.

4. Click New Speed Dial.

5. Click a contact.

Change the contact assigned to a speed dial key

1. In the phone, press the Menu key.

2. Click View Speed Dial List.

3. Click a contact or phone number.

4. Perform one of the following actions:

• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

• To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial

key. Click the trackball.

• To delete the contact from the speed dial list, click Delete.

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Conference calls

Make a conference call

You cannot add more than two contacts to a conference call.

1. During a call, press the Menu key.

2. Click Conference Call.

3. Type a phone number or highlight a contact.

4. Press the Send key.

5. During the second call, press the Send key.

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Type X and the access code.

Leave a conference call

Verify that your wireless service provider supports this feature.

If you make a conference call, you can leave the conference call and the call continues without you.

1. During a conference call, press the Menu key.

2. Click Flash.

Caller ID

Add a caller ID picture for a contact

1. In the address book, highlight a contact.

2. Press the Menu key.

3. Click Add Picture.

4. Highlight a picture.

5. Press the Menu key.

6. Click Select.

7. Center the picture in the box.

8. Click the trackball.

9. Click Crop and Save.

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Change the caller ID picture for a contact

1. When changing a contact, highlight the caller ID picture.

2. Press the Menu key.

3. Click Replace Picture.

4. Highlight a picture.

5. Press the Menu key.

6. Click Select.

7. Center the picture in the box.

8. Click the trackball.

9. Click Crop and Save.

Delete the caller ID picture for a contact

1. In the address book, highlight a contact.

2. Press the Menu key.

3. Click Edit.

4. Click the caller ID picture.

5. Click Delete Picture.

6. Click the trackball.

7. Click Save.

Call logs

About call logs

Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also

add notes to your call logs. You can view call logs in the phone or, depending on how you set your call logging options, you can view call

logs in a message list. Depending on your theme, missed calls might also appear on the Home screen.

Your BlackBerry® device stores call logs for 30 days.

View call logs in a message list

1. In the phone, press the Menu key.

2. Click Options.

3. Click Call Logging.

4. Select a call log type option.

To hide call logs in a message list, select the None option.

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Add notes to a call log

1. In the phone, highlight a call log.

2. Press the Menu key.

3. Click View History.

4. Press the Menu key.

5. Click Add Notes.

6. Type call notes.

7. Click the trackball.

8. Click Save.

Change call log notes

1. In the phone, highlight a call log.

2. Press the Menu key.

3. Click View History.

4. Press the Menu key.

5. Click Edit Notes.

6. Change the call notes.

7. Click the trackball.

8. Click Save.

Forward a call log

1. In the phone, highlight a call log.

2. Press the Menu key.

3. Click View History.

4. Press the Menu key.

5. Click Forward.

Delete call log notes

1. In the phone, highlight a call log.

2. Press the Menu key.

3. Click View History.

4. Press the Menu key.

5. Click Edit Notes.

6. Press the Menu key.

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7. Click Clear Field.

8. Click the trackball.

9. Click Save.

Call forwarding

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your BlackBerry®

device. You might not be able to change or delete these phone numbers or add new ones. If you have more than one phone number

associated with your BlackBerry® device, you can only change call forwarding options for the active phone number.

For more information, contact your wireless service provider.

Prerequisites: Call forwarding

• Verify that your wireless service plan includes this service.

Forward calls

Verify that you have one or more call forwarding numbers.

1. In the phone, press the Menu key.

2. Click Options.

3. Click Call Forwarding.

4. Press the Menu key.

5. Click a call forwarding number.

6. Press the Menu key.

7. Click Save.

To stop forwarding calls, change the Forward All Calls field to Do Not Forward.

Add a call forwarding phone number

1. In the phone, press the Menu key.

2. Click Options.

3. Click Call Forwarding.

4. Press the Menu key.

5. Click New Number.

6. Type a phone number.

7. Press the Enter key.

8. Press the Menu key.

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9. Click Close.

Change a call forwarding phone number

You can only change call forwarding phone numbers that you have added.

1. In the phone, press the Menu key.

2. Click Options.

3. Click Call Forwarding.

4. Press the Menu key.

5. Click Edit Numbers.

6. Click a phone number.

7. Click Edit.

8. Change the phone number.

9. Click the trackball.

Delete a call forwarding phone number

You can only delete call forwarding phone numbers that you have added.

1. In the phone, press the Menu key.

2. Click Options.

3. Click Call Forwarding.

4. Press the Menu key.

5. Click Edit Numbers.

6. Click a phone number.

7. Click Delete.

Smart dialing

About smart dialing

You can specify default country and area codes so that any numbers that are specified as links, or any numbers in your address book that

do not contain these codes, are dialed correctly.

If you call an organization frequently, you can also set your smart-dialing options so that you do not have to type the main number for the

organization.

Set the default country code and area code

1. In the phone, press the Menu key.

2. Click Options.

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3. Click Smart Dialing.

4. Set the Country Code and Area Code fields.

5. In the National Number Length field, set the default length for phone numbers in your country.

6. Press the Menu key.

7. Click Save.

Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country

code or the National Direct Dialing prefix.

Set options for dialing extensions

1. In the phone, press the Menu key.

2. Click Options.

3. Click Smart Dialing.

4. In the Number field, type the main phone number for an organization.

5. Set how long the BlackBerry® device waits before dialing an extension.

6. In the Extension Length field, set the default length for extensions.

7. Press the Menu key.

8. Click Save.

TTY support

About TTY support

When you turn on TTY support and you connect your BlackBerry® device to a TTY device, you can make calls to and receive calls from TTY

devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

Prerequisites: TTY support

• Verify that your wireless service provider supports this feature.

• Verify that your TTY device operates at 45.45 bits per second.

Turn on TTY support

1. In the phone, press the Menu key.

2. Click Options.

3. Click TTY.

4. Set the TTY Mode field to Yes.

5. Press the Menu key.

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6. Click Save.

A TTY indicator appears in the device status section of the screen.

To turn off TTY support, set the TTY Mode field to No.

Multiple phone numbers

About multiple phone numbers

Your BlackBerry® device might support more than one phone number, or your device might be associated with a phone number provided

by your wireless service provider and an enterprise voice phone number provided by your organization.

If you have more than one phone number associated with your device, you can switch the phone number that you use as your active phone

number. You make calls from and receive calls to your active phone number. During a call, you can use your active phone number only.

For example, you cannot place one call on hold and make a second call using another phone number.

Switch the active phone number

Verify that your BlackBerry® device is connected to the wireless network.

1. In the phone options, click General Options.

2. Change the Active Line field.

3. Press the Menu key.

4. Click Save.

Phone options

Hide your phone number from contacts when you make calls

1. In the phone, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Restrict My Identity field to Always.

5. Press the Menu key.

6. Click Save.

Turn on dialing from the Lock screen

1. In the device options, click Security Options.

2. Click General Settings.

3. Set the Allow Outgoing Calls While Locked field to Yes.

4. Press the Menu key.

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5. Click Save.

Sort phone numbers or contacts on the Phone screen

1. In the phone, press the Menu key.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

• To sort phone numbers or contacts by frequency of use, set the Phone List View field to Most Used.

• To sort contacts alphabetically by contact name, set the Phone List View field to Name.

• To sort phone numbers or contacts by recency of use, set the Phone List View field to Most Recent.

5. Press the Menu key.

6. Click Save.

To sort phone numbers or contacts by call logs again, set the Phone List View field to Call Log.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. In an application, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Confirm Delete field to No.

5. Press the Menu key.

6. Click Save.

Stop ending calls when you insert your device in the holster

1. In the phone, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Auto End Calls field to Never.

5. Press the Menu key.

6. Click Save.

Stop answering calls when you remove your device from the holster

1. In the phone, press the Menu key.

2. Click Options.

3. Click General Options.

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4. Set the Auto Answer Calls field to Never.

5. Press the Menu key.

6. Click Save.

Reset a call timer

1. In the phone, press the Menu key.

2. Click Status.

3. Click Last Call or Total Calls.

4. Click Clear Timer.

5. Press the Menu key.

6. Click Save.

About telecoil mode

In telecoil mode, the magnetic signal of the BlackBerry® device is modified to an appropriate level and frequency response to be picked

up by hearing aids that are equipped with telecoils.

Turn on telecoil mode

Verify that your BlackBerry® device supports telecoil mode. For more information, contact your wireless service provider.

1. In the phone, press the Menu key.

2. Click Options.

3. Click Hearing Aid Mode.

4. Set the Mode Enabled field to Telecoil.

5. Press the Menu key.

6. Click Save.

The H-T telecoil indicator appears in the device status section of the screen.

Phone shortcuts

• To answer a call, press the Send key.

• To insert a plus sign (+) when typing a phone number, hold 0.

• To add an extension to a phone number, press the X key. Type the extension number.

• To assign a speed dial number to a key, on the Home screen or in the phone, hold the key.

• To turn on the speakerphone during a call, press the period (.) key. To turn off the speakerphone during a call, press the period (.)

key.

• To check your voice mail, hold 1.

• To type a letter in a phone number field, hold the Alt key. Use the multi-tap input method to type the letter.

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• To move to the top of the Phone screen, press the Space key.

• To view the last phone number that you typed in the phone, press the Space key and the Enter key. To dial the phone number,

press the Send key.

• To view your contact list in the phone, press the Space key. Hold the Send key.

• To switch phone numbers, in the phone, click your active phone number. Click a phone number.

Phone troubleshooting

I cannot make or receive calls

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including

the country code and area code, for your contact.

• If you are not receiving calls, verify that call forwarding is turned off.

• If you have more than one phone number associated with your device, you can receive calls to the active phone number only.

I cannot make calls using a voice command

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled

device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

• If your keyboard is locked, unlock your keyboard.

• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the

language options. Certain languages might not be supported.

My device does not recognize names or numbers in voice commands

Try performing the following actions:

• Say the first name and the last name of your contact.

• Use standard pronunciation rules when you say a voice command.

• If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.

• If your device often identifies incorrect matches, set the matching sensitivity level to reject more.

• Adapt digit dialing to improve voice recognition of numbers.

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I cannot check my voice mail

If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a

shortcut key, your device calls the voice mail access number for your active phone number.

Try checking the voice mail for your alternate phone number.

I cannot join a call

If your BlackBerry® device is associated with an enterprise voice phone number, you cannot join a call that you make from or receive to

your enterprise voice phone number with a call that you make from or receive to the phone number provided by your wireless service

provider.

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Voice dialing

Make a call using a voice command

If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device

supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device.

You cannot make calls to emergency numbers using voice commands.

1. In the voice dialing application, wait for the sound.

2. Say "Call" and a contact name or phone number.

To end the call, press the End key.

Dial an extension using a voice command

Verify that you have set smart dialing options.

You can dial extensions only within your company.

Say "Call extension" and the extension number.

Check your phone number using a voice command

1. In the voice dialing application, wait for the sound.

2. Say "Check my phone number."

Check the wireless coverage level using a voice command

1. In the voice dialing application, wait for the sound.

2. Say "Check coverage."

Check the battery power level using a voice command

1. In the voice dialing application, wait for the sound.

2. Say "Check battery."

Change the voice dialing language

Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or

wireless service provider.

1. In the device options, click Language.

2. Change the Voice Dialing Language field.

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3. Press the Menu key.

4. Click Save.

Turn off choice lists for voice commands

1. In the device options, click Voice Dialing.

2. Set the Choice Lists field to Always Off.

3. Press the Menu key.

4. Click Save.

If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the

phone number automatically.

Set the matching sensitivity level for voice commands

1. In the device options, click Voice Dialing.

2. Perform one of the following actions:

• To increase matches, set the Sensitivity field closer to Reject Less.

• To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.

3. Press the Menu key.

4. Click Save.

Turn off voice prompts

1. In the voice dialing application, wait for the sound.

2. Say "Turn prompts off."

Set playback options for voice dialing

1. In the device options, click Voice Dialing.

2. Perform any of the following actions:

• To turn off playback for phone numbers, set the Digit Playback field to Disabled.

• To turn off playback for contacts, set the Name Playback field to Disabled.

• To set how quickly playback for contacts occurs, set the Name Playback Speed field.

• To set the playback volume for contacts, set the Name Playback Volume field.

3. Press the Menu key.

4. Click Save.

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Improve voice recognition of numbers

1. In the device options, click Voice Dialing.

2. Press the Menu key.

3. Click Adapt Digits.

4. Complete the instructions on the screen.

Use a headset

You can purchase an optional headset to use with your BlackBerry® device.

• To answer a call, press the headset button.

• To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.

• To end a call, hold the headset button.

• To make a call using a voice command, hold the headset button. Say the command.

• To pause a song, press the headset button. To resume playing the song, press the headset button again.

For more information about using the headset, see the documentation that came with your headset.

Voice dialing troubleshooting

I cannot make calls using a voice command

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled

device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

• If your keyboard is locked, unlock your keyboard.

• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the

language options. Certain languages might not be supported.

My device does not recognize names or numbers in voice commands

Try performing the following actions:

• Say the first name and the last name of your contact.

• Use standard pronunciation rules when you say a voice command.

• If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.

• If your device often identifies incorrect matches, set the matching sensitivity level to reject more.

• Adapt digit dialing to improve voice recognition of numbers.

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Camera and video camera

Take a picture

1. In the camera, click the trackball.

2. Perform one of the following actions:

• To take another picture, click the camera icon.

• To delete the picture, click the trash can icon.

• To set the picture as a caller ID picture or Home screen background, click the crop icon.

• To forward the picture, click the envelope icon.

• To rename and save the picture, click the folder icon.

Zoom in to or out from a subject

In the camera, perform one of the following actions:

• To zoom in, roll the trackball up.

• To zoom out, roll the trackball down.

View the number of remaining pictures

In the camera, the approximate number of pictures that you can save appears in the lower-left corner of the screen.

Record a video

Verify that you have inserted a media card into your BlackBerry® device.

1. In the video camera, click the trackball.

2. Perform one of the following actions:

• To pause recording, click the trackball. To resume recording, click the resume icon.

• To stop recording and save the video, click the stop icon.

• To play the video, click the play icon.

• To delete the video, click the trash can icon.

• To forward the video, click the envelope icon.

• To rename the video, click the folder icon.

View the amount of memory available for recording videos

In the video camera, the approximate amount of memory available for recording videos appears in the lower-left corner of the screen.

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Camera and video camera options

Change the location for storing pictures or videos

1. In the camera or video camera, press the Menu key.

2. Click Options.

3. Perform one of the following actions:

• Change the Store Pictures and Folder fields.

• Change the Store Videos and Folder fields.

4. Press the Menu key.

5. Click Save.

Change the default flash mode

1. In the camera, press the Menu key.

2. Click Options.

3. Change the Default Flash Setting field.

4. Press the Menu key.

5. Click Save.

Turn on low-light mode for videos

1. In the video camera, press the Menu key.

2. Click Options.

3. Change the Video Light field.

4. Press the Menu key.

5. Click Save.

The light mode indicator in the lower-right corner of the screen displays the current light mode.

Change white balance for pictures and videos

Lighting conditions can affect the colors in pictures and videos. Change the white balance to compensate for different lighting conditions.

1. In the camera or video camera, press the Menu key.

2. Click Options.

3. Change the White Balance field.

4. Press the Menu key.

5. Click Save.

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Change the video size and format

1. In the video camera, press the Menu key.

2. Click Options.

3. Change the Video Format field.

4. Press the Menu key.

5. Click Save.

Set picture size

1. In the camera, press the Menu key.

2. Click Options.

3. Set the Picture Size field.

4. Press the Menu key.

5. Click Save.

Set picture quality

You can set the fineness of detail that the camera captures in pictures. The finer the detail of a picture, the more memory the picture

requires.

1. In the camera, press the Menu key.

2. Click Options.

3. Set the Picture Quality field.

4. Press the Menu key.

5. Click Save.

Apply a color effect to pictures

You can apply a sepia or black-and-white color effect to pictures that you take.

1. In the camera, press the Menu key.

2. Click Options.

3. Change the Color Effect field.

4. Press the Menu key.

5. Click Save.

Camera and video camera shortcuts

• To take a picture or record a video, press the Right Convenience key.

• To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.

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• To zoom in to a subject before taking a picture, press the Volume Up key.

• To zoom out from a subject before taking a picture, press the Volume Down key.

Camera and video camera troubleshooting

I cannot save pictures or videos

Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos.

Try performing the following actions:

• If you are trying to save a picture or video to your device memory, delete old data or messages from your device.

• If you are trying to save a picture or video on your media card, delete old media files.

• In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine

or normal pictures.

• Increase the maximum amount of memory available for pictures.

The flash dims or turns off

If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power

level drops below 20 percent, the flash might turn off.

Some pictures that I take are blurry

In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera

before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears

at the bottom of the screen.

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Email messages

Email message basics

Open a message

In a message list, click a message.

Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message

list for a specific email address.

Send an email message

1. In a message list, press the

key.

2. Click Compose Email.

3. In the To field, perform one of the following actions:

• Type an email address.

• Type a contact name.

• Type part of a contact name. Click a contact.

4. Type a message.

5. Click the trackball.

6. Click Send.

Note: If your BlackBerry® device is associated with more than one email address, in the Send Using field, you can set the email address

that you want to use to send the email message.

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. In a message, calendar entry, task, or memo, press the Menu key.

2. Click Check Spelling.

3. Perform any of the following actions:

• To accept the suggested spelling, click the highlighted word.

• To ignore the suggested spelling, press the Escape key.

• To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.

• To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.

• To stop checking spelling, press the Menu key. Click Cancel Spell Check.

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Save a draft of a message

1. When composing a message, click the trackball.

2. Click Save Draft.

Blind carbon copy a contact

1. When composing a message, press the Menu key.

2. Click Add Bcc.

Attach a contact to a message

1. When composing a message, press the Menu key.

2. Click Attach Address.

3. Click a contact.

Set the importance level for a message

1. When composing a message, press the Menu key.

2. Click Options.

3. Set the Importance field.

4. Press the Menu key.

5. Click Save.

Save a message

1. In a message, press the Menu key.

2. Click Save.

Reply to a message

1. In a message, click the trackball.

2. Click Reply or Reply to All.

Delete the original text from a reply message

1. When replying to a message, press the Menu key.

2. Click Delete Original Text.

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Forward a message

1. In a message, press the Menu key.

2. Perform one of the following actions:

• Click Forward.

• Click Forward As. Click a message type.

Delete a message

1. In a message, click the trackball.

2. Click Delete.

Delete multiple messages

1. In a message list, highlight a date field.

2. Press the Menu key.

3. Click Delete Prior.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer

during email reconciliation.

Mark a message as opened or unopened

In a message list, perform one of the following actions:

• Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.

• Highlight a date field. Press the Menu key. Click Mark Prior Opened.

Create a link for a PIN

You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message.

When typing text, type pin: and the PIN.

Search for text in a message, attachment, or web page

To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.

1. In a message, attachment, or web page, press the Menu key.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, press the Menu key. Click Find Next.

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Email message folders

File an email message or MMS message

Verify that wireless email reconciliation is turned on.

1. In a message list, highlight an email message or MMS message.

2. Press the Menu key.

3. Click File.

4. Highlight a message folder.

5. Press the Menu key.

Add, change, or delete an email message folder

You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned

on, your BlackBerry® device receives changes that you make to the email message folder on your computer over the wireless network.

If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the

BlackBerry® Desktop Manager. For more information about email reconciliation, see the BlackBerry Desktop Software Online Help.

Hide filed email messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Hide Filed Messages field to Yes.

5. Press the Menu key.

6. Click Save.

View messages in a specific folder

1. In a message list, press the Menu key.

2. Click View Folder.

3. Click a folder.

Sent messages

Resend a message

1. In a sent message, press the Menu key.

2. Perform one of the following actions:

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• To change the message, click Edit. Change the message. Click the trackball. Click Send.

• To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact.

Click the trackball. Click Send.

• To resend the message without changing it, click Resend.

Stop a message from sending

Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon

should appear beside the message.

1. In a message list, highlight the message.

2. Press the Menu key.

3. Click Delete.

Hide sent messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Hide Sent Messages field to Yes.

5. Press the Menu key.

6. Click Save.

Stop storing messages sent from your device on your computer

By default, a copy of messages that you send from your BlackBerry® device appears in the sent items folder in the email application on

your computer.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. Change the Save Copy In Sent Folder field to No.

5. Press the Menu key.

6. Click Save.

Stop storing messages sent from your computer on your device

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. Press the Menu key.

5. Click Folder Redirection.

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6. Clear the check box beside the Sent Items folder.

7. Press the Menu key.

8. Click Save.

Email message filters

About email message filters

You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the

email application on your computer.

Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you

create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by

placing that filter higher in the list.

Create an email message filter

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this

feature. For more information, contact your system administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet

Service Online Help for more information.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Filters.

4. Press the Menu key.

5. Click New.

6. Type a name for the email message filter.

7. Set the email message filter options.

8. Press the Menu key.

9. Click Save.

Create an email message filter based on a contact or subject

1. In a message list, highlight an email message.

2. Press the Menu key.

3. Click Filter Sender or Filter Subject.

4. Type a name for the email message filter.

5. Set the email message filter options.

6. Press the Menu key.

7. Click Save.

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Options for email message filters

From:

Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages.

Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all

contacts or email messages that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the

rest of the contact or email address.

Sent To:

Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages.

Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all

contacts or email messages that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the

rest of the contact or email address.

Sent directly to me:

Set whether the email message filter applies to email messages that include your email address in the To field.

CC to me:

Set whether the email message filter applies to email messages that include your email address in the CC field.

BCC to me:

Set whether the email message filter applies to email messages that include your email address in the BCC field.

Importance:

Set the importance level of email messages that the email message filter applies to.

Sensitivity:

Set the sensitivity level of email messages that the email message filter applies to.

Action:

Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are

forwarded, specify whether they are forwarded with high importance or with the email message header only.

Turn on an email message filter

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Filters.

4. Select the check box beside an email message filter.

Change an email message filter

1. In a message list, press the Menu key.

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2. Click Options.

3. Click Email Filters.

4. Highlight an email message filter.

5. Press the Menu key.

6. Click Edit.

7. Change the options for the email message filter.

8. Press the Menu key.

9. Click Save.

Change the order of email message filters

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Filters.

4. Highlight an email message filter.

5. Press the Menu key.

6. Click Move.

7. Roll the trackball to the new location.

8. Click the trackball.

Forward email messages to your device when no filters apply

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this

feature. For more information, contact your system administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet

Service Online Help for more information.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Filters.

4. Set the If no filters apply, send email to handheld option to Yes.

5. Press the Menu key.

6. Click Save.

Delete an email message filter

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Filters.

4. Highlight an email message filter.

5. Press the Menu key.

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6. Click Delete.

Email message forwarding

Forward messages from a specific email message folder to your device

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this

feature. For more information, contact your system administrator.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. Press the Menu key.

5. Click Folder Redirection.

6. Select the check box beside an email message folder.

7. Press the Menu key.

8. Click Save.

Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email

application on your computer, appear on your device.

Stop forwarding email messages to your device

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this

feature. For more information, contact your system administrator.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. Change the Send Email to Handheld field to No.

5. Press the Menu key.

6. Click Save.

To forward email messages to your device again, change the Send Email to Handheld field to Yes.

Block incoming messages

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block

PIN messages from contacts in your organization. For more information, contact your system administrator.

1. In the device options, click Security Options.

2. Click Firewall.

3. Select the check box beside one or more message types.

4. Press the Menu key.

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5. Click Save.

Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless

service plan. You can stop messages from being forwarded to your device without contributing to data usage by turning off email message

forwarding or using email message filters.

Reset a blocked message counter

1. In the device options, click Security Options.

2. Click Firewall.

3. Highlight a message type.

4. Press the Menu key.

5. Click Reset Count or Reset All Counts.

Message options

Check spelling automatically before sending email messages

1. In the device options, click Spell Check.

2. Select the Spell Check Email Before Sending option.

3. Press the Menu key.

4. Click Save.

Request delivery or read confirmation for email messages

Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. In the Delivery Status Notification section, perform any of the following actions:

• To send read notification when a sender requests it, change the Send Read Receipts field.

• To request delivery or read notification when you send email messages, change the Confirm Delivery and Confirm Read

fields.

5. Press the Menu key.

6. Click Save.

View an address instead of a display name

1. In a message, click a contact.

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2. Click Show Address.

To view the display name again, click a contact. Click Show Name.

Add a signature

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this

feature. For more information, contact your system administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet

Service Online Help for more information.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. Set the Use Auto Signature field to Yes.

5. Type a signature.

6. Press the Menu key.

7. Click Save.

Your signature is added to email messages after you send them.

Set an out-of-office reply

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this

feature. For more information, contact your system administrator.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. Set the Use Out Of Office Reply field to Yes.

5. Type a reply.

6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.

7. Press the Menu key.

8. Click Save.

To turn off the out-of-office reply, set the Use Out Of Office Reply field to No.

Change the email address that you use to send messages or meeting invitations

Verify that your BlackBerry® device is associated with more than one email address.

1. In the device options, click Advanced Options.

2. Click Default Services.

3. Change the Messaging (CMIME) field.

4. Press the Menu key.

5. Click Save.

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Delete the disclaimer from an email message

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the

BlackBerry Enterprise Server might add a disclaimer to email messages after you send them. You cannot change this disclaimer.

1. When composing an email message, press the Menu key.

2. Click Remove Disclaimer.

To add the disclaimer again, press the Menu key. Click Add Disclaimer.

Use color to differentiate work messages from other messages

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server.

1. In the device options, click Security Options.

2. Click General Settings.

3. Perform any of the following actions:

• To set a background color for email messages that are sent to your device through a BlackBerry Enterprise Server, change

the Enterprise Messages field.

• To set a background color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the

Other Messages field.

4. Press the Menu key.

5. Click Save.

Note: PIN messages might use the background color that you have set for work email messages. For more information, contact your

system administrator.

Message list options

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. In an application, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Confirm Delete field to No.

5. Press the Menu key.

6. Click Save.

View more of the subject line for messages

1. In a message list, press the Menu key.

2. Click Options.

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3. Click General Options.

4. Perform any of the following actions:

• Set the Display Message Header On field to 2 lines.

• Set the Display Time and Display Name fields to No.

5. Press the Menu key.

6. Click Save.

Set how long your device stores messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Keep Messages field.

5. Press the Menu key.

6. Click Save.

To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device

within the set period of time appear in a message list.

About multiple message lists

Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For

example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate

your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email

account, you can open and manage email messages for that email account, and you can send messages using the email address for the

email account. For more information about associating your device with more than one email account, see the BlackBerry Internet

Service Online Help.

Depending on your theme, a separate message list might appear for SMS text messages and MMS messages.

Use one message list or multiple message lists

By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages.

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

• To use one message list for all messages, set the SMS and Email Inboxes field to Combined.

• To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate.

5. Press the Menu key.

6. Click Save.

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Hide the new or unopened message indicator

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Display Message Count field to None.

5. Press the Menu key.

6. Click Save.

To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator,

set the Display New Message Indicator field to Yes.

View call logs in a message list

1. In the phone, press the Menu key.

2. Click Options.

3. Click Call Logging.

4. Select a call log type option.

To hide call logs in a message list, select the None option.

Message shortcuts

In a message

• To reply to a message, press the exclamation point (!) key.

• To reply to all, press the question mark (?) key.

• To forward a message, press the period (.) key.

• To move to the last cursor position after you close and reopen a received message, press 5.

In a message list

• To open a highlighted message, press the Enter key.

• To compose a message from a message list, press the comma (,) key.

• To view received messages, press the Alt key and 3.

• To view call logs, press the Alt key and the period (.) key.

• To view voice mail messages, press the Alt key and 7.

• To view SMS text messages, press the Alt key and the question mark (?) key.

• To view all your messages, press the Escape key.

Move around a message list

• To move up a screen, press the Shift key and the Space key.

• To move down a screen, press the Space key.

• To move to the top of a message list, press 1.

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• To move to the bottom of a message list, press 7.

• To move up a message, press 2.

• To move down a message, press 8.

• To move to the next date, press 6.

• To move to the previous date, press 4.

Message troubleshooting

I cannot send messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send messages when you return to a wireless coverage area.

• If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number

for your contact.

• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,

verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received

an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen

to send a service book to your device.

• Ifyouhavenotreceivedaregistrationmessagefromthewirelessnetwork, registeryourdevice. Inthedeviceoptions, clickAdvanced

Options. Click Host Routing Table. Press the Menu key. Click Register Now.

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

I am not receiving messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should

receive messages when you return to a wireless coverage area.

• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,

verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received

an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen

to send a service book to your device.

• Ifyouhavenotreceivedaregistrationmessagefromthewirelessnetwork, registeryourdevice. Inthedeviceoptions, clickAdvanced

Options. Click Host Routing Table. Press the Menu key. Click Register Now.

• Verify that data service is turned on.

• If you use email message filters, verify that the options for email message filters are set correctly.

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• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox

folder, that you want to receive email messages from.

• Verify that your device is not blocking messages. For more information, contact your system administrator.

I cannot file email messages

Try performing the following actions:

• Verify that wireless email reconciliation is turned on.

• If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings

tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.

I received notification of a new message, but no new messages appear in my message list

If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email

application on your computer other than your inbox, your device files the message.

Some messages no longer appear on my device

If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved

messages.

If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages

that you delete in the email application on your computer are also deleted from your device.

A message or attachment is truncated

Try performing the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

• If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

Some email message folders appear dimmed

If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.

Try performing the following actions:

• Wait for a few seconds. The email message folders might become available after a short period of time.

• Turn off wireless email reconciliation, and then turn it on again.

Email message filters are not working correctly

Try performing the following actions:

• Verify that your email message filters are turned on.

• Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.

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I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts

for your previous device replace the message list shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

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PIN messages

PIN message basics

About PIN messages

A PIN uniquely identifies each BlackBerry® device on the network. If you know the PIN of another BlackBerry device user, you can send

a PIN message to that person. PIN messages are not routed through your email account.

When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message.

Find your PIN

In the device options, click Status.

Open a message

In a message list, click a message.

Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message

list for a specific email address.

Send a PIN message

1. In a message list, press the Menu key.

2. Click Compose PIN.

3. In the To field, perform one of the following actions:

• Type a PIN number. Click the trackball.

• Type a contact name. Click the trackball.

• Type part of a contact name. Click a contact.

4. Type a message.

5. Click the trackball.

6. Click Send.

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. In a message, calendar entry, task, or memo, press the Menu key.

2. Click Check Spelling.

3. Perform any of the following actions:

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• To accept the suggested spelling, click the highlighted word.

• To ignore the suggested spelling, press the Escape key.

• To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.

• To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.

• To stop checking spelling, press the Menu key. Click Cancel Spell Check.

Save a draft of a message

1. When composing a message, click the trackball.

2. Click Save Draft.

Blind carbon copy a contact

1. When composing a message, press the Menu key.

2. Click Add Bcc.

Attach a contact to a message

1. When composing a message, press the Menu key.

2. Click Attach Address.

3. Click a contact.

Set the importance level for a message

1. When composing a message, press the Menu key.

2. Click Options.

3. Set the Importance field.

4. Press the Menu key.

5. Click Save.

Set a high importance level for received PIN messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Make PIN Messages Level 1 field to Yes.