®
®
ACR1000A ACR1000A-T ACR1000A-R
ACR1002A ACR1002A-T ACR1002A-R
ServSwitch Agility™ and Agility Dual™
Extend high quality DVI Video, Audio and USB
connections across your high speed network
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746
Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
Customer
Support
Information
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FCC and IC RFI Statements
Federal Communications Commission and Industry Canada Radio Frequency Interference
Statements
This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict
accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to
comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules,
which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial
environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own
expense will be required to take whatever measures may be necessary to correct the interference.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to oper-
ate the equipment.
This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio
Interference Regulation of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de
la classe A prescrites dans le Règlement sur le brouillage radioélectrique publié par Industrie Canada.
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ServSwitch Agility and Agility Dual
Instrucciones de Seguridad
(Normas Oficiales Mexicanas Electrical Safety Statement)
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo, sótano mojado o cerca
de una alberca, etc..
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación.
Todo otro servicio deberá ser referido a personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso. La colocación del aparato eléctrico
sobre una cama, sofá, alfombra o superficie similar puede bloquea la ventilación, no se debe colocar en libreros o gabinetes
que impidan el flujo de aire por los orificios de ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores, registros de calor, estufas u otros
aparatos (incluyendo amplificadores) que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación, o como
se indique en el aparato.
12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados
sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.
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Table of Contents
Contents
1. Specifications.............................................................................................................................................................................. 6
2. Introduction ............................................................................................................................................................................... 7
2.1 One-to-One Configuration................................................................................................................................................ 7
2.2 One-to-Many Configuration............................................................................................................................................. 7
2.3 Mixing ServSwitch Agility and Agility Dual units ............................................................................................................... 8
2.4 ServSwitch Agility/Dual and ServSwitch iPath................................................................................................................... 8
2.5 ServSwitch Agility unit features......................................................................................................................................... 9
2.6 ServSwitch Agility Dual unit features................................................................................................................................11
2.7 What‘s Included...............................................................................................................................................................13
2.8 Additional Items You May Need ......................................................................................................................................13
3. Installation................................................................................................................................................................................ 14
3.1 Mounting........................................................................................................................................................................ 14
3.2 Connections ................................................................................................................................................................... 16
3.2.1 Local Video Link................................................................................................................................................. 16
3.2.2 Local Audio Links............................................................................................................................................... 18
3.2.3 Local USB Link.................................................................................................................................................... 19
3.2.4 Local AUX Port................................................................................................................................................... 20
3.2.5 Local Power In.................................................................................................................................................... 21
3.2.6 Local/Remote Network Link............................................................................................................................... 22
3.2.7 Remote Video Display ........................................................................................................................................ 24
3.2.8 Remote Microphone & Speakers........................................................................................................................ 26
3.2.9 USB Devices ....................................................................................................................................................... 27
3.2.10 Remote AUX Port............................................................................................................................................. 28
3.2.11 Local Power In .................................................................................................................................................. 29
4. Configuration........................................................................................................................................................................... 30
4.1 Initial configuration ......................................................................................................................................................... 30
4.1.2 Networked linking.............................................................................................................................................. 30
4.1.3 Manual Factory Reset......................................................................................................................................... 30
4.1.4 Browser-Based Configuration Utility................................................................................................................... 31
4.1.5 Performing an upgrade ...................................................................................................................................... 32
5. Operation................................................................................................................................................................................. 33
5.1 Front Panel Indicators...................................................................................................................................................... 33
6. Further information.................................................................................................................................................................. 34
Appendix A. Tips for success when networking Agility units ............................................................................................... 35
Appendix B. Troubleshooting................................................................................................................................................ 38
Appendix C. Glossary ........................................................................................................................................................... 40
Appendix D. Cable and Connector Specifications................................................................................................................. 44
Appendix E. Safety Information ............................................................................................................................................ 45
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ServSwitch Agility and Agility Dual
1. Specifications
ServSwitch Agility
Casing (w x h x d):
Construction:
Weight:
198mm (7.92”) x 44mm (1.76”) x 120mm (4.8”)
1U compact case, robust metal design
0.75kg (1.65lbs)
Mount kits:
Rack mount kits: Single (RMK2004) or dual units (RMK2004-2) per 1U slot.
VESA monitor / wall mount chassis kit: RMKVESA
100-240VAC 50/60Hz, 0.5A,
Input Power:
Output Power:
Operating Temperature:
Approvals:
5VDC 12.5W
0ºC to 40ºC (32ºF to 104ºF)
CE, FCC
ServSwitch Agility Dual
Casing (w x h x d):
198mm (7.92”) x 44mm (1.76”) x 145mm (5.7”)
1U compact case, robust metal design
1.11kg (2.44lbs)
Construction:
Weight:
Mount kits:
Rack mount kits: Single (RMK2004) or dual units (RMK2004-2) per 1U slot.
VESA monitor / wall mount chassis kit: RMKVESA
100-240VAC 50/60Hz, 0.8A,
Input Power:
Output Power:
Operating Temperature:
Approvals:
5VDC 20W
0ºC to 40ºC (32ºF to 104ºF)
CE, FCC
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Chapter 2: Overview
2. Introduction
Thank you for choosing the ServSwitch Agility range which represents a major advancement in the capabilities of digital extenders
and switches. By encoding high quality DVI video, audio and USB connections into Internet Protocol (IP) messages, ServSwitch
Agility offers highly advanced and flexible signal switching capabilities.
Our extensive knowledge of interfacing techniques and high speed networking has allowed us to develop new ways to break the
chains of local DVI, USB and audio connections. With ServSwitch Agility, distance is finally no barrier to high specification and
high performance computing. Furthermore, since all signals are now IP, the most elaborate and yet simple-to-use switching and
multicast techniques make possible a great variety of uses.
There are two main models within the ServSwitch Agility family:
• ServSwitch Agility supports one single link DVI video stream, plus microphone, speakers and up to four USB peripherals. Agility
units are linked using Gigabit Ethernet.
• ServSwitch Agility Dual supports either two single link DVI video streams or one dual link (very high resolution) DVI video
stream. This is in addition to microphone, speakers and up to four USB peripherals. ServSwitch Agility Dual units can be linked
using Gigabit Ethernet or Fiber Optic Links.
In both model types, there is a Local transmitter and an Remote receiver. The Local transmitter attaches to a single computer; the
Remote receiver to your DVI video monitor, microphone, speakers and up to four USB peripherals. The distance between them is limit-
ed only by the size of your network. In addition to separating one computer and its peripherals, Agility promotes sharing. You can
arrange for a limitless number of screens and speakers, distributed anywhere across the network, to receive video and audio. You can
also switch between any number of transmitter units from a single screen, keyboard and mouse in order to monitor a potentially vast
collection of remote systems. All units feature browser-based configuration utilities to allow quick and easy set up, from near or far.
2.1 One-to-One Configuration
The simplest configuration links one remote receiver unit to a single local transmitter unit, either by a direct link (up to 100m) or
over much greater distances via a Gigabit Ethernet network. Figure 2-1 shows a one-to-one configuration:
Figure 2-1. One-to-one configuration
2.2 One-to-Many Configuration
Using multicast techniques, an unlimited number
of receivers* can receive video and audio data
streams from a single local transmitter unit.
Figure 2-2 shows a one-to-many configuration:
Figure 2-2. One-to-many configuration
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ServSwitch Agility and Agility Dual
2.3 Mixing ServSwitch Agility and Agility Dual units
It is possible to mix ServSwitch Agility and Agility Dual transmitters and receivers on a network, with the provision that standard
Agility units do not support dual link DVI video signals or fiber optic links.
2.4 ServSwitch Agility/Dual and ServSwitch iPath
Where multiple Agility units are used on a network, we have developed the ServSwitch iPath manager to allow comprehensive
and secure central control of all transmitters, receivers and users.
When using a ServSwitch iPath manager to configure Agility units, it is vital that all Agility units that you wish to locate and con-
trol are set to their factory default settings. Otherwise they will not be located by the iPath manager. If necessary, perform a fac-
tory reset on each Agility unit.
Please also see Appendix A - Tips for success when networking Agility units
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Chapter 2: Overview
2.5 ServSwitch Agility unit features
The ServSwitch Agility units are housed within durable, metallic enclosures with most connectors situated at the rear panel - only
the Ethernet ports are situated at the front panel.
2.5.1 ServSwitch Agility local transmitter unit
The smart front faces feature the operation indicators as shown in Figure 2-3:
LOCAL
ServSwitch Agility™
B L A C K B O X K V M o I P E X T E N D E R
NET SER AUD USB DVI PWR
Indicators
Gigabit
Ethernet
port
These six indicators clearly show the key aspects of operation:
• NET On when valid network link is present.
Flashes when the unit is in error.
• SER On when the AUX (serial) port is enabled and active.
• AUD On when audio is enabled and active.
• USB On when USB is enabled and active.
• DVI On when DVI video is enabled.
• PWR Power indicator.
Figure 2-3. ServSwitch Agility local transmitter unit - front panel
Figure 2-4 shows the connectors located on the rear panel of the local transmitter unit:
INDOOR
OPTIONS
USE ONLY
AUX
DVI-D
LINE OUT
LINE IN
1
2
ON
1
2
5V
2.5A
COMPUTER
Power
input
USB
port
Video
input
Audio
line
in/out
AUX
(serial)
port
Configuration
switches
Figure 2-4. ServSwitch Agility local transmitter unit - rear panel
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ServSwitch Agility and Agility Dual
2.5.2 ServSwitch Agility remote receiver unit
The smart front faces feature the operation indicators as shown in Figure 2-5:
REMOTE
ServSwitch Agility™
B L A C K B O X K V M o I P E X T E N D E R
NET SER AUD USB DVI PWR
Indicators
Gigabit
Ethernet
port
These six indicators clearly show the key aspects of operation:
• NET On when valid network link is present.
Flashes when the unit is in error.
• SER On when the AUX (serial) port is enabled and active.
• AUD On when audio is enabled and active.
• USB On when USB is enabled and active.
• DVI On when DVI video is enabled and active.
• PWR Power indicator.
Figure 2-5. ServSwitch Agility remote receiver unit - front panel
Figure 2-6 shows the connectors located on the rear panel of the remote receiver unit:
INDOOR
USE ONLY
LINE IN/
MIC IN
OPTIONS
LINE OUT
AUX
DVI-D
1
2
ON
1
2
5V
2.5A
USER CONSOLE
Power
input
Video
output
USB
ports
Audio
line
in/out
AUX
(serial)
port
Configuration
switches
Figure 2-6. ServSwitch Agility remote receiver unit - rear panel
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Chapter 2: Overview
2.6 ServSwitch Agility Dual unit features
The ServSwitch Agility Dual units are housed within durable, metallic enclosures with most connectors situated at the rear panel -
the Ethernet and fiber are situated on the front panels.
2.6.1 ServSwitch Agility Dual local transmitter unit
The smart front faces feature the operation indicators as shown in Figure 2-7:
ServSwitch Agility Dual™
B
L
A
C
K
B
O
X
K
V
M
o
I
P
E
X
T
E
N
D
E
R
LOCAL
NET SER AUD USB DVI PWR
Reserved
Fiber
Gigabit
module
slot
Ethernet
port
Indicators
These six indicators clearly show the key aspects of operation:
• NET On when valid network link is present.
Flashes when the unit is in error.
• SER On when the AUX (serial) port is enabled and active.
• AUD On when audio is enabled and active.
• USB On when USB is enabled and active.
• DVI On when DVI video is enabled.
• PWR Power indicator.
Figure 2-7. ServSwitch Agility Dual local transmitter unit - front panel
Figure 2-8 shows the connectors located on the rear panel of the local transmitter unit:
INDOOR
USE ONLY
OPTIONS
DVI-D-1
DVI-D-2
AUX
1
2
ON
IN
OUT
1
2
5V
2.5A
COMPUTER
Power
input
USB
port
Primary
video
input
Secondary
video
input
Audio
line
in/out
AUX
(serial)
port
Configuration
switches
Figure 2-8. ServSwitch Agility Dual local transmitter unit - rear panel
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ServSwitch Agility and Agility Dual
2.6.2 ServSwitch Agility Dual remote receiver unit
The smart front faces feature the operation indicators as shown in Figure 2-9:
ServSwitch Agility Dual™
B
L
A
C
K
B
O
X
K
V
M
o
I
P
E
X
T
E
N
D
E
R
REMOTE
NET SER AUD USB DVI PWR
Reserved
Fiber
module
slot
Gigabit
Ethernet
port
Indicators
These six indicators clearly show the key aspects of operation:
• NET On when valid network link is present.
Flashes when the unit is in error.
• SER On when the AUX (serial) port is enabled and active.
• AUD On when audio is enabled and active.
• USB On when USB is enabled and active.
• DVI On when DVI video is enabled.
• PWR Power indicator.
Figure 2-9. ServSwitch Agility Dual remote receiver unit - front panel
Figure 2-10 shows the connectors located on the rear panel of the remote receiver unit:
DVI-D-2
DVI-D-1
5V
4A
Power
input
USB
ports
Secondary
video
output
Audio
line
in/out
AUX
(serial)
port
Primary
video
output
Configuration
switches
Figure 2-10. ServSwitch Agility Dual remote receiver unit - rear panel
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Chapter 2: Overview
2.7 What‘s Included
Your package should include the following items. If anything is missing or damaged, contact Black Box at 724-746-5500
2.7.2 ServSwitch Agility Remote Unit Package
(ACR1000A-R)
2.7.1 ServSwitch Agility Local Unit Package
(ACR1000A-T)
• ServSwitch Agility remote receiver unit
• ServSwitch Agility local transmitter unit
• Power adapter and power cord
• (4) Self-adhesive feet
• Power adapter and power cord
• (4) Self-adhesive feet
• CD-ROM containing this user manual in PDF format
• CD-ROM containing this user manual in PDF format
• Combined DVI-D and USB cable (6 feet)
• (2) audio cables with 3.5mm stereo jacks (6.5 feet)
• Upgrade (serial null modem) cable (6.5 feet)
2.7.3 ServSwitch Agility Pair Package
(ACR1000A)
• All contents of ServSwitch Agility local unit package
• All contents of ServSwitch Agility remote unit package
2.7.5 ServSwitch Agility Dual Remote Unit
Package (ACR1002A-R)
2.7.4 ServSwitch Agility Dual Local Unit Package
(ACR1002A-T)
• ServSwitch Agility Dual remote receiver unit
• ServSwitch Agility Dual local transmitter unit
• Power adapter and power cord
• (4) Self-adhesive feet
• Power adapter and power cord
• (4) Self-adhesive feet
• CD-ROM containing this user manual in PDF format
• CD-ROM containing this user manual in PDF format
• Combined DVI-D and USB cable (6 feet)
• (2) audio cables with 3.5mm stereo jacks (6.5 feet)
• Upgrade (serial null modem) cable (6.5 feet)
2.7.6 ServSwitch Agility Dual Pair Package
(ACR1002A)
• All contents of ServSwitch Agility Dual local unit package
• All contents of ServSwitch Agility Dual remote unit package
2.8 Additional Items You May Need
• Power adapter (P/N: PS649-R3 [12.5W for Agility] or PS650 [20W for Agility Dual])
• Combined DVI-D and USB cable (type A to B) (P/N: EHN900024U)
• Single link DVI-D to DVI-D video cable (P/N: EVNDVI02)
• USB cable type A to B (6.5 feet) (P/N: USB05)
• 3.5mm Audio cable (6.5 feet) (P/N: EJ110)
• Suitable fiber modules (for Agility Dual units)
• Upgrade (serial null modem) cable (6.5 feet) (P/N: EYN257T-XXXX-FF)
• (2) 19" rackmount brackets and (4) screws (P/N: RMK2004 or RMK2004-2)
• VESA mounting bracket and (4) screws (P/N: RMKVESA)
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ServSwitch Agility and Agility Dual
3. Installation
3.1 Mounting
There are three main mounting methods:
• Via the (4) supplied self-adhesive rubber feet
• Via optional rackmount brackets
• Via the optional VESA mounting bracket
3.1.1 Rack Brackets
The optional brackets (plus four screws), enable the unit to be secured within a standard rack slot. See Figure 3-1.
INDOOR
USE ON
L
Y
O
P
T
IO
N
S
LINE IN/
1
2
M
IC IN
5
V
LINE
D
2.5A
VI-D
1
R
O
S
UT
2
E
C
O
N
S
O
A
U
L
X
E
LINE IN/
M
IC IN
LINE
U
O
S
E
R
Figure 3-1. Rackmount brackets.
NOTE: Both the ServSwitch Agility units and their power supplies generate heat when in operation and will become warm to the
touch. Do not enclose them or place them in locations where air cannot circulate to cool the equipment. Do not operate the
equipment in ambient temperatures exceeding 104° F (40° C). Do not place the products in contact with equipment whose sur-
face temperature exceeds 104° F (40° C).
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Chapter 3: Installation
3.1.2 Using the VESA Mounting Bracket
The optional mounting bracket conforms to the VESA mounting standard and so can be used to mount a ServSwitch Agility unit
directly to the rear of most video display units. The bracket can also be fixed directly to a wall or other solid surface using appro-
priate screws or bolts.
1 Orientate the bracket against the rear of the video display so that its small folded-in tabs are lowermost. See Figure 3-2.
VESA
mounting
bracket
Rear panel of video display
R
W
P
I
V
D
B
S
U
D
U
A
R
E
S
T
E
N
ServSwitch
Agility unit
Figure 3-2. VESA mounting bracket.
2 Attach the bracket to the video display using four screws of a size appropriate to the threaded holes within the video display
panel - do not overtighten.
3 Place the ServSwitch Agility unit into the bracket with its base facing towards the video display and the front panel of the
ServSwitch Agility unit facing upwards.
4 Secure the ServSwitch Agility unit to the bracket using the four supplied screws - do not overtighten.
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ServSwitch Agility and Agility Dual
3.2 Connections
Installation involves linking the ServSwitch Agility local transmitter unit to various ports on the host computer, while the
ServSwitch Agility remote receiver unit is attached to your peripherals.
3.2.1 Local Video Link
The ServSwitch Agility and Agility Dual units support DVI digital video signals and so use DVI-D video connectors throughout.
• ServSwitch Agility models can support a single high resolution DVI-D video display at pixel clocks up to 165MHz (equating to
an example display mode of 1920 x 1200 at 60Hz refresh).
• ServSwitch Agility Dual models can simultaneously support up to two Single Link high resolution video displays at pixel clocks
up to 165MHz; or can alternatively support a single Dual Link very high Resolution video display at pixel clocks up to 330MHz
(equating to an example display mode of 2560 x 1600 at 60 Hz refresh).
3.2.1.1 To make a single video link on ServSwitch Agility
1 Wherever possible, ensure that power is disconnected from the ServSwitch Agility and the host computer.
2 Connect a standard DVI-D link cable to the DVI-D socket on the Local unit rear panel. See Figure 3-3.
D
VI-D
DVI-D link from
host computer
C
O
M
P
Figure 3-3. Connect a standard DVI-D link cable to the DVI-D socket.
3 Connect the plug at the other end of the cable to the corresponding video output socket of the host computer.
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Chapter 3: Installation
3.2.1.2 To make a single video link on ServSwitch Agility Dual
Use either a standard DVI-D cable (or optionally a Dual Link DVI-D cable) to connect the primary video port of the computer
system to the DVI-D-1 connector of the ServSwitch Agility Dual. For dual link connections, a similar dual link cable must also
be used at the remote unit.
1 Wherever possible, ensure that power is disconnected from the ServSwitch Agility Dual and the host computer.
2 Connect a standard or dual DVI-D link cable to the DVI-D-1 socket on the Local unit rear panel. See Figure 3-4.
D
VI-D-1
Standard or dual link cable
from host computer
D
VI-D-2
C
O
M
P
U
T
E
R
Figure 3-4. Connect a standard or dual link DVI-D cable to the DVI-D-1 socket.
3 Connect the plug at the other end of the cable to the corresponding video output socket of the host computer.
3.2.1.3 To make two video links on ServSwitch Agility Dual
Use two single link DVI-D cables to connect the primary and secondary DVI video ports of the computer to allow two video
displays to be used at the remote unit.
1 Wherever possible, ensure that power is disconnected from the ServSwitch Agility Dual and the host computer.
2 Connect standard DVI link cables to the DVI-D-1 and DVI-D-2 sockets on the Local unit rear panel. See Figure 3-5.
D
VI-D-1
D
VI-D-2
C
O
M
P
U
T
E
R
From primary video output port
From secondary video output port
Figure 3-5. Connect standard DVI-D link cables to the DVI-D-1 and DVI-D-2 sockets.
3 At the other end of the link cables, connect the cable from socket DVI-D-1 to the computer's primary video port and the cable
from socket DVI-D-2 to the computer's secondary video port.
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ServSwitch Agility and Agility Dual
3.2.2 Local Audio Links
The ServSwitch Agility (and Agility Dual) units support two way stereo digital sound so that you can use a microphone as well as
speakers.
3.2.2.1 To make audio links on ServSwitch Agility
1 Connect an audio link cable between the LINE OUT socket on the Local unit rear panel and the speaker output (line out) socket
of the host computer. See Figure 3-6.
LINE
O
UT
LINE IN
C
U
Speaker (line out) link
from host computer
T
E
R
Microphone (line in) link
from host computer
Figure 3-6. Connect the speaker and microphone cables to audio sockets.
2 [Where a microphone is to be used]: Connect a second audio link cable between the LINE IN socket on the Local unit rear
panel and the LINE IN socket of the host computer.
3.2.2.2 To make audio links on ServSwitch Agility Dual
IN
1 Connect an audio link cable between the
socket on the Local unit rear panel and the speaker output (line out) socket of
the host computer. See Figure 3-7.
D
VI-D-1
A
U
X
N
Speaker link from
host computer
OUT
Microphone link
to host computer
Figure 3-7. Connect the speaker and microphone cables to audio sockets.
OUT
2 [Where a microphone is to be used]: Connect a second audio link cable between the
panel and the Line In socket of the host computer.
socket on the Local unit rear
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Chapter 3: Installation
3.2.3 Local USB Link
The ServSwitch Agility (and Agility Dual) units act as USB 2.0 hubs and so can provide four sockets at the Remote unit with only a
single connection at the Local unit.
1 Connect the type B connector on a USB cable to the USB port on the Local unit rear panel. See Figure 3-8.
O
P
T
IO
2
N
S
1
1
2
USB link from
host computer
Figure 3-8. Connect the USB link cable to Local unit socket.
2 Connect the type A connector of the cable to a vacant USB socket on the host computer.
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ServSwitch Agility and Agility Dual
3.2.4 Local AUX Port
The AUX port is an RS232 serial port that allows extension of RS232 signals up to a baud rate of 115200. The port has software
flow control, but no hardware flow control.
1 Ensure that power is removed from the ServSwitch Agility unit.
2 Connect a suitable serial ‘null-modem’ cable (see Appendix D for pin-out) between a vacant serial port on your computer and
the AUX port on the right hand side of the ServSwitch Agility rear panel. See Figure 3-9.
A
U
X
Serial (null-modem) link
from the host computer
Figure 3-9. Connecting the serial link cable to Local unit socket.
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Chapter 3: Installation
3.2.5 Local Power In
Each ServSwitch Agility unit is supplied with an appropriate power supply - Note: Agility Dual units are supplied with a slightly
higher capacity supply (please see section 3.2.5.1 below).
1 Attach the output lead from the supplied power adapter to the 5V socket on the rear panel of the unit. See Figure 3-10.
Note: Ensure that
Option switches
INDOOR
USE ONL
1 and 2 are both
in the ‘off’ (up)
Y
O
P
T
position to enable
normal operation
1
of the unit.
5
V
2.5A
1
Power lead from
power supply
Figure 3-10. Connect the power supply to the rear panel power socket.
2 Connect the IEC connector of the supplied country-specific power lead to the socket of the power adapter.
3 Connect the power cord to a nearby power supply socket. When all other connections have been made, switch on the power
supply unit.
Note: Both the unit and its power supply generate heat when in operation and will become warm to the touch. Do not enclose
them or place them in locations where air cannot circulate to cool the equipment. Do not operate the equipment in ambient tem-
peratures exceeding 40oC. Do not place the products in contact with equipment whose surface temperature exceeds 40oC.
3.2.5.1 Power supply identification
Due to the increased power requirements of the ServSwitch Agility Dual units, these models are supplied with larger capacity
(20W) power adapters. The standard 12.5W and higher power 20W adapters use identical housings, so within installations where
both types are used, you need to double check the underside labels to differentiate the two types:
12.5W model
20W model
(for Agility)
(for Agility Dual)
No damage will be caused if the 12.5W adapter (p/n
PS649-R3) and the 20W adapter (p/n PS650) are used
in place of each other on either of the Agility or Agility
Dual units. However, correct operation of Agility Dual
units can only be guaranteed if a 20W power adapter is
used. Always ensure that only the supplied (or
authorized replacement) 5-volt power supplies are used
to power the units.
Model: SA06-xxxxx-V
Input: 100-240V
Model: SA06-xxxxx-V
Input: 100-240V
Output: 5V 2.5A (12.5W Max.)
Output: 5V 4A (20W Max.)
)
.
x
a
M
V
-
x
x
W
5
x
.
x
2
1
x
-
-
(
6
V
0
0
A
5
A
:
4
.
S
2
2
:
l
0
e
0
d
1
V
5
o
t
M
:
u
t
p
u
n
I
p
t
u
O
Figure 3-11. How to differentiate the power supplies
for the ServSwitch Agility and Agility Dual
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ServSwitch Agility and Agility Dual
3.2.6 Local/Remote Network Link
ServSwitch Agility (and Agility Dual) units can be either connected directly to each other or via a Gigabit Ethernet network.
Additionally, Agility Dual units can be networked by fiber optic links.
For direct links over Ethernet cable, the length of cable should not exceed 328 feet (100 metres). Network cables used for
connections may be category 5, 5e, 6 or 7 twisted-pair cable. The Local units have an autosensing capability on their network
interfaces, so for direct point-to-point connections, no ‘crossover’ Ethernet cable is required.
For direct links over fiber optic links, either multimode or single mode modules can be fitted to ServSwitch Agility Dual units
as appropriate to the installation conditions. The fiber cable must be a crossover cable.
3.2.6.1 To link Agility (and Agility Dual) units using Gigabit Ethernet
1 Connect a CAT 5, 5e, 6, or 7 cable to the socket on the front panel of the ServSwitch Agility unit. See Figure 3-12.
Figure 3-12. CAT 5, 5e, 6, or 7 link either directly from the other
ServSwitch Agility unit or from a Gigabit Ethernet switch.
2 Connect the other end of the cable either to the other ServSwitch Agility unit or to a Gigabit Ethernet switch, as appropriate.
3 [For connections via a network] repeat steps 1 and 2 for the other ServSwitch Agility unit.
ServSwitch Agility Dual™
B
L
A
C
K
B
O
X
K
V
M
o
I
P
E
X
T
E
N
D
E
R
REMOTE
NET SER AUD USB DVI PWR
Reserved for
future use
Use only the right hand port
for Gigabit Ethernet links
Figure 3-13. Location of Ethernet ports on the ServSwitch Agility Dual
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Chapter 3: Installation
3.2.6.2 To link Agility Dual units using fiber optic links
1 Insert an optional SFP (multi mode or single mode) fiber module into the aperture on the ServSwitch Agility Dual front panel.
See Figure 3-14.
S
e
r
B
v
L
S
A
w
C
K
i
t
B
c
O
h
X
A
K
g
V
i
M
R
l
E
i
o
M
t
I
O
y
T
P
E
E
D
X
u
D
T
a
E
™
N
l
E
R
Figure 3-14. Insert an appropriate single mode or muilti mode fiber module.
2 Connect the transmit and receive fiber links to the fiber module and close the latch over the link connectors to lock them into
place. See Figure 3-15.
S
e
r
B
v
L
S
A
w
C
K
i
t
B
c
O
h
X
A
K
g
V
i
M
R
l
E
i
o
M
t
I
O
y
T
P
E
E
D
X
u
D
T
a
E
™
N
l
E
R
Figure 3-15. Connect the transmit and receive fiber links to the module.
3 Connect the other end of the fiber links either to the other ServSwitch Agility Dual unit or to a fiber-equipped Gigabit Ethernet
switch, as appropriate. Note: The fiber links must be crossover cables.
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ServSwitch Agility and Agility Dual
3.2.7 Remote Video Display
The ServSwitch Agility units support DVI digital video signals and so use DVI-D video connectors throughout.
• ServSwitch Agility models can support a single high resolution DVI-D video display at pixel clocks up to 165MHz (equating to
an example display mode of 1920 x 1200 at 60Hz refresh).
• ServSwitch Agility Dual models can simultaneously support up to two high resolution video displays at pixel clocks up to
165MHz; or can alternatively support one very high resolution video display (at pixel clocks up to 330MHz).
3.2.7.1 To connect a single DVI display to the ServSwitch Agility
1 Connect the lead from the video display to the DVI-D socket on the rear panel of the ServSwitch Agility remote unit. See Figure
3-16.
D
VI-D
DVI-D connection from
video display
Figure 3-16. Connect the digital video link cable to the DVI-D socket.
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Chapter 3: Installation
3.2.7.2 To connect a single DVI display to the ServSwitch Agility Dual
1 Use either a standard or Dual Link DVI-D cable to connect the video display to the DVI-D-1 connector of the ServSwitch
Agility Dual remote unit. See Figure 3-17. Note: For very high resolution displays, a dual link cable must also be used at the
Local unit.
D
VI-D-2
D
VI-D-1
U
S
E
R
C
O
N
S
O
L
Standard or dual link cable
from video display
E
Figure 3-17. Connect the standard or dual link digital video cable to the DVI-D-1 socket.
3.2.7.3 To connect two DVI displays to the ServSwitch Agility Dual
1 Connect your primary DVI display to the DVI-D-1 socket and your second DVI display to the DVI-D-2 socket on the Remote unit
rear panel. See Figure 3-18.
D
VI-D-2
D
VI-D-1
U
S
E
R
C
O
N
S
O
L
E
From secondary video display
From primary video display
Figure 3-18. Connect two standard DVI-D link cables to the DVI-D-1 and DVI-D-2 sockets.
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ServSwitch Agility and Agility Dual
3.2.8 Remote Microphone & Speakers
ServSwitch Agility (and Agility Dual) remote units can support a microphone as well as speakers providing the necessary connec-
tions have been made between the ServSwitch Agility local transmitter unit and the host computer.
3.2.8.1 To connect a microphone (or line in) and/or speakers on ServSwitch Agility
1 Connect the lead from a mono microphone or, alternatively, a line in connection from an audio device to the 3.5mm socket
labelled LINE IN/MIC IN on the rear panel. See Figure 3-19.
LINE IN
M
/
IC IN
LINE
O
UT
C
O
N
S
Connection from
microphone or line in
from audio device
O
L
E
Link out to
speakers
Figure 3-19. Connect the speaker and microphone cables to audio sockets.
2 Connect the lead from stereo speakers to the 3.5mm socket labelled LINE OUT on the rear panel.
3 Once the unit has been fully connected and powered on, access the RX System Configuration page to check that the Audio
Input Type setting matches the connection that you have made to the port: line, mic or mic boost (the latter provides +20dB
gain).
3.2.8.2 To connect a microphone (or line in) and/or speakers on ServSwitch Agility Dual
1 Connect the lead from a mono microphone or, alternatively, a line in connection from an audio device to the 3.5mm socket
labelled
on the rear panel. See Figure 3-20.
1
A
U
X
Connection from
microphone or line in
from audio device
Link out to
speakers
Figure 3-20. Connect the speaker and microphone cables to audio sockets.
2 Connect the lead from stereo speakers to the 3.5mm socket labelled on the rear panel.
3 Once the unit has been fully connected and powered on, access the RX System Configuration page to check that the Audio
Input Type setting matches the connection that you have made to the port: line, mic or mic boost (the latter provides +20dB
gain).
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Chapter 3: Installation
3.2.9 USB Devices
ServSwitch Agility and Agility Dual remote receiver units have four USB ports to which peripherals may be connected. The ports
are interchangeable. To connect more than four peripherals, one or more USB hubs may be used. The total current that may be
drawn from the USB ports is 1.2A, which should be sufficient for a keyboard, mouse (no more than 100mA each) and any two
other devices (500mA maximum each). If more power for USB devices is required, use a powered USB hub.
1 Connect the lead from the device to any of the four USB sockets on the rear panel of the ServSwitch Agility unit. See
Figure 3-21.
LIN
E
I
I
M
IC
U
S
E
R
C
O
N
S
O
L
E
Connection from USB device
Figure 3-21. Connecting a USB device to the remote receiver unit.
3.2.9.1 Supported USB Devices
USB devices are supported using True Emulation technology. This means that the signals of each USB peripheral are emulated to
the computer so that full functionality is available, subject to the following limitations:
• Keyboards, mice and other HID devices are supported.
• Storage devices (i.e. flash drives, USB hard disks, CD-ROM drives) are supported, but they may operate more slowly than with
a direct connection.
• Isochronous devices (including microphones, speakers, webcams and TV receivers) are not currently supported.
• Many other devices (such as printers, scanners, serial adapters and specialist USB devices) will work, but due to the huge variety
of devices available, successful operation cannot be guaranteed.
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ServSwitch Agility and Agility Dual
3.2.10 Remote AUX Port
The AUX port is an RS232 serial port that allows extension of RS232 signals up to a baud rate of 115200. The port has soft-
ware flow control, but no hardware flow control.
1 Ensure that power is removed from the ServSwitch Agility unit.
2 Connect a suitable serial ‘null-modem’ cable (see Appendix D for pin-out) between the AUX port on the right hand side of the
ServSwitch Agility rear panel and your remote serial device. See Figure 3-22.
/
LINE
O
UT
A
U
X
Serial (null-modem) link
from your computer
Figure 3-22. Connecting the serial link cable to local transmitter unit socket.
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Chapter 3: Installation
3.2.11 Local Power In
Each ServSwitch Agility unit is supplied with an appropriate power supply - Note: Agility Dual units are supplied with a slightly
higher capacity supply (please see section 3.2.11.1 below).
1 Attach the output lead from the supplied power adapter to the 5V socket on the rear panel of the unit. See Figure 3-23.
Note: Ensure that
Option switches
INDOOR
USE ONL
1 and 2 are both
in the ‘off’ (up)
Y
O
P
T
position to enable
normal operation
1
of the unit.
5
V
2.5A
1
Power lead from
power supply
Figure 3-23. Connect the power supply to the rear panel power socket.
2 Connect the IEC connector of the supplied country-specific power lead to the socket of the power adapter.
3 Connect the power cord to a nearby power supply socket. When all other connections have been made, switch on the power
supply unit.
Note: Both the unit and its power supply generate heat when in operation and will become warm to the touch. Do not enclose
them or place them in locations where air cannot circulate to cool the equipment. Do not operate the equipment in ambient tem-
peratures exceeding 40oC. Do not place the products in contact with equipment whose surface temperature exceeds 40oC.
3.2.11.1 Power supply identification
Due to the increased power requirements of the ServSwitch Agility Dual units, these models are supplied with larger capacity
(20W) power adapters. The standard 12.5W and higher power 20W adapters use identical housings, so within installations where
both types are used, you need to double check the underside labels to differentiate the two types:
12.5W model
20W model
(for Agility)
(for Agility Dual)
No damage will be caused if the 12.5W adapter (p/n
PS649-R3) and the 20W adapter (p/n PS650) are used
in place of each other on either of the Agility or Agility
Dual units. However, correct operation of Agility Dual
units can only be guaranteed if a 20W power adapter is
used. Always ensure that only the supplied (or
authorized replacement) 5-volt power supplies are used
to power the units.
Model: SA06-xxxxx-V
Input: 100-240V
Model: SA06-xxxxx-V
Input: 100-240V
Output: 5V 2.5A (12.5W Max.)
Output: 5V 4A (20W Max.)
)
.
x
a
M
V
-
x
x
W
5
x
.
x
2
1
x
-
-
(
6
V
0
0
A
5
A
:
4
.
S
2
2
:
l
0
e
0
d
1
V
5
o
t
M
:
u
t
p
u
n
I
p
t
u
O
Figure 3-24. How to differentiate the power supplies
for the ServSwitch Agility and Agility Dual
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ServSwitch Agility and Agility Dual
4. Configuration
4.1 Initial configuration
Where a Agility or Agility Dual local and remote units are directly linked to each other, no configuration action is required, provid-
ed they have their factory default settings in place. If the standard settings have been changed in a previous installation, you
merely need to perform a factory reset on each unit - please see section 4.1.3 below.
4.1.2 Networked linking
Where Agility or Agility Dual units are connected via networked links, you can either configure them individually, or configure
them collectively using a ServSwitch iPath manager:
• Configuring networked Agility and Agility Dual units individually - You need to specify the network addresses of the
Agility units so that they can locate each other. This is done by running the browser-based configuration utility on a computer
system linked to the same network as the Agility units.
• Configuring Agility and Agility Dual units collectively - The ServSwitch iPath manager allows you to configure, control
and coordinate any number of Agility local and remote units from a single application.
IMPORTANT: When using the ServSwitch iPath manager to configure Agility units, it is vital that all Agility units that you wish
to locate and control are set to their factory default settings. Otherwise they will not be located by the ServSwitch iPath man-
ager. If necessary, perform a factory reset on each Agility unit.
4.1.3 Manual Factory Reset
A factory reset returns a ServSwitch Agility local transmitter or remote receiver unit to its default configuration. You can perform
factory resets using the browser-based configuration utility or by using this direct manual method.
4.1.3.1 To perform a manual factory reset
1 Remove power from the ServSwitch Agility unit.
2 Use a narrow implement (e.g. a straightened-out paper clip) press and hold the reset button adjacent to the front panel net-
work socket. Power on the unit and then release the reset switch. See Figure 4-1.
ServSwitch Agility
ServSwitch Agility Dual
Figure 4-1. Use a straightened-out paper clip to press the reset button while powering on the unit.
After roughly eight seconds, when the factory reset has completed, five of the front panel indicators will flash for a period of
three seconds to indicate a successful reset operation.
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Chapter 4: Configuration
4.1.4 Browser-Based Configuration Utility
The browser-based configuration utility within all local transmitter and remote receiver units requires a network connection
between a ServSwitch Agility unit and a computer. This configuration utility allows you to perform all of the following functions:
• View/edit the IP network address and netmask,
• Configure separate IP network addresses for video, audio and USB,
• Configure multicast settings (on Remote units),
• Configure video bandwidth settings (on Local units),
• View the current video output (on Local units),
• Perform a firmware upgrade,
• Perform a factory reset.
4.1.4.1 Connecting a Computer System for Browser-Based Configuration
1 Connect a suitable network cable to the Ethernet port on the front panel of the ServSwitch Agility unit. See Figure 4-2.
S
e
r
B
v
L
S
A
w
C
K
i
t
B
c
O
h
X
A
K
g
V
i
M
R
l
E
i
o
M
t
I
O
y
T
P
E
E
D
X
u
D
T
a
E
™
N
l
ServSwitch Agility
E
R
ServSwitch Agility Dual
Figure 4-2. Connect the ServSwitch Agility to a suitable network switch.
2 Connect the other end of the link cable to a network switch.
3 Similarly, link your computer to the same, or different, switch located on the same network. Note: A Gigabit connection is not
essential for configuration purposes.
4 If not already switched on, power up your computer and the ServSwitch Agility unit. You are now ready to use the browser-
based configuration utility.
4.1.4.2 Accessing the Browser-Based Configuration Utility
1 Temporarily connect the ServSwitch Agility (or Agility Dual) unit and a computer via a network, as discussed above.
The default settings are as follows:
• Local units - IP address: 169.254.1.33 Netmask: 255.255.0.0
• Remote units - IP address: 169.254.1.32 Netmask: 255.255.0.0
Where the address of a unit is not known, perform a manual factory reset (see section 4.1.3) to restore the default address.
The opening page of the ServSwitch Agility configuration utility should be displayed and you can now use on-screen help
for details of the functions that you wish to perform.
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ServSwitch Agility and Agility Dual
4.1.5 Performing an upgrade
ServSwitch Agility and Agility Dual units are flash upgradeable using the method outlined here. However, for larger installations
we recommend that you use the ServSwitch iPath manager to upgrade multiple Agility units. When using the method below, the
Agility unit will be upgraded in sequence.
Warning: During the upgrade process, ensure that power is not interrupted as this may leave the unit in an inoperable state.
4.1.5.1 To upgrade a single unit via network link
1 Download the latest upgrade file (Please contact Black Box technical support for details).
Note: There are separate upgrade files for TX and RX units.
2 Temporarily connect the ServSwitch Agility unit and a computer via a network (see section 4.1.4 for details).
3 Run a web browser on your computer and enter the IP address of the ServSwitch Agility unit to be upgraded.
4 Click the Firmware Upgrade link. Within the Firmware Upgrade page, click the Choose File button. In the subsequent file dia-
log, locate the downloaded upgrade file - check that the file is correct for the unit being upgraded.
5 Click the Upgrade Now button. A progress bar will be displayed (however, if your screen is connected to the unit being
upgraded then video may be interrupted) and the indicators on the front panel will flash while the upgrade is in progress.
6 The indicators should stop flashing in less than one minute, after which the unit will automatically reboot itself. The upgrade
process is complete.
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Chapter 5: Operation
5. Operation
In operation, many ServSwitch Agility and Agility Dual installations require no intervention once configured. The local transmitter
and remote receiver units take care of all connection control behind the scenes so that you can continue to work unhindered.
5.1 Front Panel Indicators
The six front panel indicators on each unit provide a useful guide to operation. See Figure 5-1.
These six indicators clearly show the key aspects of operation:
• NET On when valid network link is present. Flashes when the unit is in error.
• SER On when the AUX (serial) port is enabled and active.
• AUD On when audio is enabled and active.
• USB On when USB is enabled and active.
• DVI On when either or both DVI video channels are enabled.
• PWR Power indicator.
Figure 5-1. Front panel indicators.
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ServSwitch Agility and Agility Dual
6. Further information
This chapter contains a variety of information, including the following:
• Appendix A - Tips for success when networking Agility units
• Appendix B - Troubleshooting
• Appendix C - Glossary
• Appendix D - RS232 'null modem' cable
• Appendix E - Safety information
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Appendices
Appendix A. Tips for success when networking Agility units
Agility units use multiple strategies to minimise the amount of data that they send across networks. However, data overheads can
be quite high, particularly when very high resolution video is being transferred, so it is important to take steps to maximise net-
work efficiency and help minimise data output. The tips given in this section have been proven to produce very beneficial results.
A.1 Summary of steps
• Choose the right kind of switch.
• Create an efficient network layout.
• Configure the switches and devices correctly.
A.2 Choosing the right switch
Layer 2 switches are what bind all of the hosts together in the subnet. However, they are all not created equally, so choose care-
fully. In particular look for the following:
• Gigabit (1000Mbps) or faster Ethernet ports,
• High bandwidth connections between switches, preferably Fiber Channel.
• Look for switches that perform their most onerous tasks (e.g. IGMP snooping) using multiple dedicated processors (ASICS).
• Ensure the maximum number of concurrent ‘snoopable groups’ the switch can handle meets or exceeds the number of
ServSwitch Agility transmitters that will be used to create multicast groups.
• Check the throughput of the switch: Full duplex, 1Gbps up- and down- stream speeds per port.
• Use the same switch make and model throughout a single subnet.
A.2.1 Layer 2 (and Layer 3) switches known to work
• Cisco 2960
• Cisco 3750
• Cisco 4500
• Cisco 6500
• Extreme Networks X480
• HP Procurve 2810
• HP Procurve 2910
• H3C 5120
• HuaWei Quidway s5328c-E1 (Layer 3)
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ServSwitch Agility and Agility Dual
A.3 Creating an efficient network layout
Network layout is vital. The use of IGMP snooping also introduces certain constraints, so take heed:
• Keep it flat. Use a basic line-cascade structure rather than a pyramid or tree arrangement.
• Keep the distances between the switches as short as possible.
• Ensure sufficient bandwidth between switches to eliminate bottlenecks.
• Where the ServSwitch iPath manager is used to administer multiple ServSwitch Agility transceivers, ensure the ServSwitch iPath
manager and all ServSwitch Agility units reside in the same subnet.
• Do not use VGA to DVI converters, instead replace VGA video cards in older systems with suitable DVI replacements.
Converters cause ServSwitch Agility local units to massively increase data output.
• Wherever possible, create a private network.
A.3.1 The recommended layout
The layout shown in Figure A-1 below has been found to provide the most efficient network layout for rapid throughput when
using IGMP snooping:
Layer 3
Switch
(Querier)
20GB link
Layer 2 Switch
10GB link
Layer 2 Switch
1GB links
Figure A-1. Recommended layout for networking ServSwitch Agility local and remote units where IGMP snooping is used
• Use no more than two cascade levels.
• Ensure high bandwidth between the two L2 switches and very high bandwidth between the top L2 and the L3. Typically 10GB
and 20GB, respectively for 48 port L2 switches.
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A.4 Configuring the switches and devices
The layout is vital but so too is the configuration:
• Ensure that IGMP Fast-Leave is enabled on all switches with ServSwitch Agility units connected directly to them.
• Enable Spanning Tree Protocol (STP) on all switches and importantly also enable portfast (only) on all switch ports that
have ServSwitch Agility units connected.
• If any hosts will use any video resolutions using 2048 horizontal pixels (e.g. 2048 x 1152), ensure that Jumbo Frames are
enabled on all switches.
• Choose an appropriate forwarding mode on all switches. Use Cut-through if available, otherwise Store and forward.
• Optimise the settings on the ServSwitch Agility transmitters:
• If color quality is important, then leave Colordepth at 24 bits and adjust other controls,
• If moving video images are being shown frequently, then leave Frame Skipping at a low percentage and instead reduce the
Peak bandwidth limiter and Colordepth.
• Where screens are quite static, try increasing the Background Refresh interval and/or increasing the Frame skipping percent-
age setting.
Make changes to the ServSwitch Agility transmitters one at a time, in small steps, and view typical video images so that you
can attribute positive or negative results to the appropriate control.
• Ensure that all ServSwitch Agility units are fully updated to the latest firmware version (at least v2.1).
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Appendix B. Troubleshooting
Problem: The video image of the ServSwitch Agility receiver shows horizontal lines across the screen.
This issue is known as Blinding because the resulting video image looks as though you’re viewing it through a venetian blind.
When video is transmitted by ServSwitch Agility units, the various lines of each screen are divided up and transmitted as separate
data packets. If the reception of those packets is disturbed, then blinding is caused. The lines are displayed in place of the missing
video data packets.
There are several possible causes for the loss of data packets:
• Incorrect switch configuration. The problem could be caused by multicast flooding, which causes unnecessary network traffic.
This is what IGMP snooping is designed to combat, however, there can be numerous causes of the flooding.
• Speed/memory bandwidth issues within one or more switches. The speed and capabilities of different switch models varies
greatly. If a switch cannot maintain pace with the quantity of data being sent through it, then it will inevitably start dropping
packets.
• One or more ServSwitch Agility units may be outputting Jumbo frames due to the video resolution (2048 horizontal pixels)
being used. If jumbo frames are output by a ServSwitch Agility unit, but the network switches have not been configured to use
jumbo frames, the switches will attempt to break the large packets down into standard packets. This process introduces a cer-
tain latency and could be a cause for dropped packets.
• One or more ServSwitch Agility units may be using an old firmware version. Firmware versions prior to v2.1 exhibited an issue
with the timing of IGMP join and leave commands that caused multicast flooding in certain configurations.
Remedies:
• Where each ServSwitch Agility unit is connected as the sole device on a port connection to a switch, enable IGMP Fast-Leave
(aka Immediate Leave) to reduce unnecessary processing on each switch.
• Check the video resolution(s) being fed into the ServSwitch Agility transmitters. If resolutions using 2048 horizontal pixels are
• Check the forwarding mode on the switches. If Store and forward is being used, try selecting Cut-through as this mode
causes reduced latency on lesser switch designs.
• Ensure that one device within the subnet is correctly configured as an IGMP Querier, usually a layer 3 switch or multicast rout-
er.
• Ensure that the firmware in every ServSwitch Agility unit is version 2.1 or greater.
• Try adjusting the transmitter settings on each ServSwitch Agility to make the output data stream as efficient as possible. See
Agility transmitter video settings for details.
Problem: The audio output of the ServSwitch Agility receiver sounds like a scratched record.
This issue is called Audio crackle and is a symptom of the same problem that produces blinding (see previous page). The issue is
related to missing data packets.
Remedies:
As per blinding discussed above.
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Appendices
Problem: The mouse pointer of the ServSwitch Agility receiver is slow or sluggish when moved
across the screen.
This issue is often related to either using dithering on the video output of one or more transmitting computers or using VGA-to-
DVI video converters.
Dithering is used to improve the perceived quality and color depth of images by diffusing or altering the color of pixels between
video frames. This practice is commonly used on Apple Mac computers using ATI or Nvidia graphics cards. VGA-to-DVI converters
unwittingly produce a similar issue by creating high levels of pixel background noise.
ServSwitch Agility units attempt to considerably reduce network traffic by transmitting only the pixels that change between
successive video frames. When dithering is enabled and/or VGA-to-DVI converters are used, this can have the effect of
changing almost every pixel between each frame, thus forcing the ServSwitch Agility transmitter to send the whole of every
frame: resulting in greatly increased network traffic and what’s perceived as sluggish performance.
Remedies:
• Linux PCs
Check the video settings on the PC. If the Dither video box option is enabled, disable it.
• Apple Mac with Nvidia graphics
Use the Black Box utility for Mac’s – Contact technical support.
• Apple Mac with ATI graphics
Use the ServSwitch Agility Dual series unit with Magic Eye dither removal feature.
• Windows PCs
If you suspect these issues with PC’s, contact technical support for assistance.
• Replace old VGA adapters on host computers with DVI video cards.
Problem: ServSwitch iPath cannot locate working ServSwitch Agility units.
There are a few possible causes:
• The ServSwitch Agility units must be reset back to their zero config IP addresses for ServSwitch iPath discovery. If you have a
working network of ServSwitch Agility unit’s without ServSwitch iPath and then add ServSwitch iPath to the network, the iPath
manager will not discover the ServSwitch Agility units until they are reset to the zero config IP addresses.
• This could be caused by Layer 2 Cisco switches that have Spanning Tree Protocol (STP) enabled but do not also have port-
fast enabled on the ports to which ServSwitch Agility units are connected. Without portfast enabled, ServSwitch Agility units
will all be assigned the same zero config IP address at reboot and ServSwitch iPath will only acquire them one at a time on a
random basis.
You can easily tell whether portfast is enabled on a switch that is running STP: When you plug the link cable from a working
ServSwitch Agility unit into the switch port, check how long it takes for the port indicator to change from orange to green. If it
takes roughly one second, portfast is on; if it takes roughly thirty seconds then portfast is disabled.
Remedies:
• Ensure that the ServSwitch Agility units and the ServSwitch iPath manager are located within the same subnet. ServSwitch
iPath cannot cross subnet boundaries.
• Enable portfast on all switch ports that have ServSwitch Agility units attached to them or try temporarily disabling STP on the
switches while ServSwitch iPath is attempting to locate ServSwitch Agility units.
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ServSwitch Agility and Agility Dual
Appendix C. Glossary
C.1 Internet Group Management Protocol
Where an ServSwitch Agility transmitter is required to stream video to two or more receivers, multicasting is the method used.
Multicasting involves the delivery of identical data to multiple receivers simultaneously without the need to maintain individual
links. When multicast data packets enter a subnet, the natural reaction of the switches that bind all the hosts together within
the subnet, is to spread the multicast data to all of their ports. This is referred to as Multicast flooding and means that the hosts
(or at least their network interfaces) are required to process plenty of data that they didn’t request. IGMP offers a partial solu-
tion.
The Internet Group Management Protocol (IGMP) is designed to prevent multicast flooding by allowing Layer 3 switches to check
whether host computers within their care are interested in receiving particular multicast transmissions. They can then direct multi-
cast data only to those points that require it and can shut off a multicast stream if the subnet has no recipients.
There are currently three IGMP versions: 1, 2 and 3, with each version building upon the capabilities of the previous one:
• IGMPv1 allows host computers to opt into a multicast transmission using a Join Group message, it is then incumbent on the
router to discover when they no longer wish to receive; this is achieved by polling them (see IGMP Querier below) until they no
longer respond.
• IGMPv2 includes the means for hosts to opt out as well as in, using a Leave Group message.
• IGMPv3 encompasses the abilities of versions 1 and 2 but also adds the ability for hosts to specify particular sources of multi-
cast data.
ServSwitch Agility units make use of IGMPv2 when performing multicasts to ensure that no unnecessary congestion is caused.
C.1.2 IGMP Snooping
The IGMP messages are effective but only operate at layer 2 - intended for routers to determine whether multicast data should
enter a subnet. A relatively recent development has taken place within the switches that glue together all of the hosts within each
subnet: IGMP Snooping. IGMP snooping means these layer 2 devices now have the ability to take a peek at the IGMP messages.
As a result, the switches can then determine exactly which of their own hosts have requested to receive a multicast – and only
pass on multicast data to those hosts.
C.1.3 IGMP Querier
When IGMP is used, each subnet requires one Layer 3 switch to act as a Querier. In this lead role, the switch periodically sends
out IGMP Query messages and in response all hosts report which multicast streams they wish to receive. The Querier device and
all snooping Layer 2 switches, then update their lists accordingly (the lists are also updated when Join Group and Leave Group
(IGMPv2) messages are received).
C.1.4 IGMP Fast-Leave (aka Immediate Leave)
When a device/host no longer wishes to receive a multicast transmission, it can issue an IGMP Leave Group message as men-
tioned above. This causes the switch to issue an IGMP Group-Specific Query message on the port (that the Leave Group was
received on) to check no other receivers exist on that connection that wish to remain a part of the multicast. This process has a
cost in terms of switch processor activity and time.
Where ServSwitch Agility units are connected directly to the switch (with no other devices on the same port) then enabling IGMP
Fast-Leave mode means that switches can immediately remove receivers without going through a full checking procedure. Where
multiple units are regularly joining and leaving multicasts, this can speed up performance considerably.
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Appendices
C.2 Jumbo frames (Jumbo packets)
Since its commercial introduction in 1980, the Ethernet standard has been successfully extended and adapted to keep pace with
the ever improving capabilities of computer systems. The achievable data rates, for instance, have risen in ten-fold leaps from the
original 10Mbit/s to a current maximum of 100Gbit/s.
While data speeds have increased massively, the standard defining the number of bytes (known as the Payload) placed into each
data packet has remained resolutely stuck at its original level of 1500 bytes. This standard was set during the original speed era
(10Mbits/s) and offered the best compromise at that speed between the time taken to process each packet and the time required
to resend faulty packets due to transmission errors.
But now networks are much faster and files/data streams are much larger; so time for a change? Unfortunately, a wholesale
change to the packet size is not straightforward as it is a fundamental standard and changing it would mean a loss of backward
compatibility with older systems.
Larger payload options have been around for a while, however, they have often been vendor specific and at present they remain
outside the official standard. There is, however, increased consensus on an optional ‘Jumbo’ payload size of 9000 bytes and this is
fully supported by the ServSwitch Agility units.
Jumbo frames (or Jumbo packets) offer advantages for ServSwitch Agility units when transmitting certain high resolution video
signals across a network. This is because the increased data in each packet reduces the number of packets that need to be trans-
ferred and dealt with - thus reducing latency times.
The main problem is that for jumbo frames to be possible on a network, all of the devices on the network must support them.
C.3 Spanning Tree Protocol (STP)
In order to build a robust network, it is necessary to include certain levels of redundancy within the interconnections between
switches. This will help to ensure that a failure of one link does not lead to a complete failure of the whole network.
The danger of multiple links is that data packets, especially multicast packets, become involved in continual loops as neighbouring
switches use the duplicated links to send and resend them to each other.
To prevent such bridging loops from occurring, the Spanning Tree Protocol (STP), operating at layer 2, is used within each switch.
STP encourages all switches to communicate and learn about each other. It prevents bridging loops by blocking newly discovered
links until it can discover the nature of the link: is it a new host or a new switch?
The problem with this is that the discovery process can take up to 50 seconds before the block is lifted, causing problematic time-
outs.
The answer to this issue is to enable the portfast variable for all host links on a switch. This will cause any new connection to go
immediately into forwarding mode. However, take particular care not to enable portfast on any switch to switch connections as
this will result in bridging loops.
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C.4 Agility transmitter video settings
Each ServSwitch Agility transmitter includes controls to help you customise how video data is transmitted. When configured cor-
rectly for the application, these can help to increase data efficiency.
• Background Refresh The transmitter sends portions of the video image only when they change. In order to give the best user
experience, the transmitter also sends the whole video image, at a lower frame rate, in the background. The Background
Refresh parameter controls the rate at which this background image is sent. The default value is ‘every 32 frames’, meaning
that a full frame is sent in the background every 32 frames. Reducing this to ‘every 64 frames’ or more will reduce the amount
of bandwidth that the transmitter consumes. On a high-traffic network this parameter should be reduced in this way to
improve overall system performance.
• Color Depth This parameter determines the number of bits required to define the color of every pixel. The maximum (and
default) value is ‘24 bit’. By reducing the value you can significantly reduce bandwidth consumption, at the cost of video color
reproduction.
• Peak Bandwidth Limiter The transmitter will employ a ‘best effort’ strategy in sending video and other data over the IP net-
work. This means it will use as much of the available network bandwidth as necessary to achieve optimal data quality, although
typically the transmitter will use considerably less than the maximum available.
In order to prevent the transmitter from ‘hogging’ too much of the network capacity, you can reduce this setting to place a
tighter limit on the maximum bandwidth permissible to the transmitter.
• Frame Skipping This involves ‘missing out’ video frames between those captured by the transmitter. For video sources that
update only infrequently or for those that update very frequently but where high fidelity is not required, frame skipping is a
good strategy for reducing the overall bandwidth consumed by the system.
C.5 Forwarding modes
In essence, the job of a layer 2 switch is to transfer as fast as possible, data packets arriving at one port out to another port as
determined by the destination address. This is known as data forwarding and most switches offer a choice of methods to achieve
this. Choosing the most appropriate forwarding method can often have a sizeable impact on the overall speed of switching:
• Store and forward is the original method and requires the switch to save each entire data packet to buffer memory, run an
error check and then forward if no error is found (or otherwise discard it).
• Cut-through was developed to address the latency issues suffered by some store and forward switches. The switch begins
interpreting each data packet as it arrives. Once the initial addressing information has been read, the switch immediately begins
forwarding the data packet while the remainder is still arriving. Once all of the packet has been received, an error check is per-
formed and, if necessary, the packet is tagged as being in error. This checking ‘on-the-fly’ means that cut-through switches
cannot discard faulty packets themselves. However, on receipt of the marked packet, a host will carry out the discard process.
• Fragment-free is a hybrid of the above two methods. It waits until the first 64 bits have been received before beginning to
forward each data packet. This way the switch is more likely to locate and discard faulty packets that are fragmented due to
collisions with other data packets.
• Adaptive switches automatically choose between the above methods. Usually they start out as a cut-through switches and
change to store and forward or fragment-free methods if large number of errors or collisions are detected.
So which one to choose? The Cut-through method has the least latency so is usually the best to use with Agility units. However, if
the network components and/or cabling generate a lot of errors, the Store and forward method should probably be used. On
higher end store and forward switches, latency is rarely an issue.
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Appendices
C.6 Layer 2 and Layer 3: The OSI model
When discussing network switches, the terms Layer 2 and Layer 3 are very often used. These refer to parts of the Open System
Interconnection (OSI) model, a standardised way to categorise the necessary functions of any standard network.
There are seven layers in the OSI model (see Figure C-1) and these define the steps needed to get the data created by you (imag-
ine that you are Layer 8) reliably down onto the transmission medium (the cable, optical fiber, radio wave, etc.) that carries the
data to another user; to complete the picture, consider the transmission medium is Layer 0. In general, think of the functions car-
ried out by the layers at the top as being complex, becoming less complex as you go lower down.
LAYER 7 Application
LAYER 6 Presentation
LAYER 5 Session
LAYER 7
LAYER 6
LAYER 5
LAYER 4
LAYER 3
LAYER 2
LAYER 1
LAYER 4 Transport
LAYER 3 Network
LAYER 2 Data Link
LAYER 1 Physical
Network connection
Figure C-1. A representation of the seven layers defined by the OSI Model
As your data travel down from you towards the transmission medium (the cable), they are successively encapsulated at each layer
within a new wrapper (along with a few instructions), ready for transport. Once transmission has been made to the intended des-
tination, the reverse occurs: Each wrapper is stripped away and the instructions examined until finally only the original data are
left.
So why are Layer 2 and Layer 3 of particular importance when discussing ServSwitch Agility? Because the successful transmission
of data relies upon fast and reliable passage through network switches – and most of these operate at either Layer 2 or Layer 3.
The job of any network switch is to receive each incoming network packet, strip away only the first few wrappers to discover the
intended destination then rewrap the packet and send it in the correct direction.
In simplified terms, the wrapper that is added at Layer 2 (by the sending system) includes the physical address of the intended
recipient system, i.e. the unique MAC address (for example, 09:f8:33:d7:66:12) that is assigned to every networking device at
manufacture. Deciphering recipients at this level is more straightforward than at Layer 3, where the address of the recipient is rep-
resented by a logical IP address (e.g. 192.168.0.10) and requires greater knowledge of the surrounding network structure. Due to
their more complex circuitry, Layer 3 switches are more expensive than Layer 2 switches of a similar build quality and are used
more sparingly within installations.
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ServSwitch Agility and Agility Dual
Appendix D. Cable and Connector Specifications
D.1 RS232 ‘Null-Modem’ Cable
9pin D-type
female
9pin D-type
female
RXD
TXD
DTR
DSR
DCD
GND
RTS
2
3
4
6
1
5
7
8
2
3
4
6
1
5
7
8
RXD
TXD
DTR
DSR
DCD
GND
RTS
CTS
CTS
D.2 Supported video modes
ServSwitch Agility and Agility Dual units support all VESA and CEA video modes.
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Appendices
Appendix E. Safety Information
• For use in dry, oil free indoor environments only.
• The units and their power supplies generate heat when in operation and will become warm to the touch. Do not enclose them
or place them locations where air cannot circulate to cool the equipment. Do not operate the equipment in ambient tempera-
tures exceeding 40 degrees Centigrade. Do not place the products in contact with equipment whose surface temperature
exceeds 40 degrees Centigrade.
• Warning - live parts contained within power adapter.
• No user serviceable parts within power adapter - do not dismantle.
• Plug the power adapter into a socket outlet close to the module that it is powering.
• Replace the power adapter with a manufacturer approved type only.
• Do not use the power adapter if the power adapter case becomes damaged, cracked or broken or if you suspect that it is not
operating properly.
• If you use a power extension cord with a unit, make sure the total ampere rating of the devices plugged into the extension
cord does not exceed the cord’s ampere rating. Also, make sure that the total ampere rating of all the devices plugged into the
wall outlet does not exceed the wall outlet’s ampere rating.
• Do not attempt to service the units yourself.
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