KV0004A
ServSwitch™ Freedom Installation Guide
Seamlessly move your mouse from monitor to
monitor across multiple computers as if it were
one single computer with many video heads.
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
Customer
Support
Information
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Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
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FCC and IC RFI Statements
Federal Communications Commission and Industry Canada Radio Frequency Interference
Statements
This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict
accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to
comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules,
which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial
environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own
expense will be required to take whatever measures may be necessary to correct the interference.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment.
This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio
Interference Regulation of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de
la classe A prescrites dans le Règlement sur le brouillage radioélectrique publié par Industrie Canada.
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NOM Statement
Instrucciones de Seguridad
(Normas Oficiales Mexicanas Electrical Safety Statement)
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo, sótano mojado o cerca
de una alberca, etc.
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación.
Todo otro servicio deberá ser referido a personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso. La colocación del aparato eléctrico
sobre una cama, sofá, alfombra o superficie similar puede bloquea la ventilación, no se debe colocar en libreros o gabinetes
que impidan el flujo de aire por los orificios de ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores, registros de calor, estufas u otros
aparatos (incluyendo amplificadores) que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación, o como
se indique en el aparato.
12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados
sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.
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Table of Contents
Table of Contents
1. Specifications.........................................................................................................................................................................6
2. Overview...............................................................................................................................................................................7
2.1 Description ....................................................................................................................................................................7
2.2 What’s Required............................................................................................................................................................7
3. Setup and Installation............................................................................................................................................................8
4. Troubleshooting.....................................................................................................................................................................9
Appendix. Equipment That Has Been Tested to Work With the ServSwitch Freedom............................................................... 11
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Chapter 1: Specifications
1. Specifications
Technical Specifications
Approvals
CE, RoHS
Hardware
All computers with USB interfaces
Compatibility
User Controls
Connectors
(1) Computer button to change computer channels; (1) Mode button to determine which peripherals are
switched
CPU/server side: (4) computer channels, each with (1) USB Type B, (1) 3.5-mm stereo audio jack;
User console: (2) USB Type A (keyboard/mouse), (1) 3.5-mm stereo audio jack;
User console switched USB: (2) USB 2.0 Type A (emulated USB for HID devices; supports USB 2.0 devices
in low-, full-, and high-speed modes);
RS-232 control/flash upgrade: (1) RJ-45 (modular 10P10C)
Power
External: Input: 100–240 VAC, 50–60 Hz, autosensing;
Output: 5 VDC, 2.5 amp
Dimensions
Weight
1.6"H x 9.1"W x 3.4"D (4.1 x 23 x 8.6 cm)
1.75 lb. (0.8 kg)
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Chapter 2: Overview
2. Overview
2.1 Description
The ServSwitch Freedom is a seamless multi-computer switch. It allows a user to seamlessly move his/her mouse from monitor to
monitor across multiple computers as if it were one single computer with many video heads. The technology will allow a user to
quickly and efficiently perform multiple tasks without having to use hotkeys or push buttons. The application below is an example
of how the ServSwitch Freedom can be used.
Example of a Glide and Switch application with ServSwitch Freedom. Computers 1–2 are using dual-head video,
computer 3 is using three-head video, and computer 4 is using a single-head video output.
2.2 What’s Required
• KV0004A (ServSwitch Freedom)
• Freedom firmware V2.02 to be installed on the Freedom*
• Freedom Software 1.5.178 to be installed on a controlled computer to configure the Freedom*
• Freedom Drivers 1.5.178 to be installed on every computer that uses multiple monitors. Computers with single monitor outputs
do not require this driver*
*At the time of the writing of this guide, the firmware versions specified were the latest and were created to function properly
with each other.
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Chapter 3: Setup and Installation
3. Setup and Installation
1. Upgrade the firmware on the KV0004A to firmware version 2.02. If the upgrade fails midway, attempt to perform the upgrade
again. These failures can be caused by using specific USB to RS-232 converters.
2. Find a laptop or computer (or use the same computer you upgraded the KV0004A with) and install the Freedom Software
1.5.178. Use this software to configure the Glide and Switch. Set the monitor layout using the Glide and Switch software, then
set your monitor resolution for each output. For Windows 7, if you wish to change the mouse parking, you may do so now.
Mouse Parking will allow you to set the idle parking spot for the mouse. If you are using Windows 7, the default parking
position is the bottom right of the screen and this can cause unwanted window transparency. Configure your layout in such a
way that all monitors are connected via TOP, BOTTOM, LEFT, and RIGHT; catty-corner monitors are not allowed. See below for
example layouts:
Good examples of a layout.
Bad examples of a layout.
3. Install the Freedom Drivers 1.5.178 on every target computer that will be using more than one video head. It is not necessary
to install the drivers on computers that will only be using a single monitor.
CAUTION: When downloading the drivers BE SURE TO EXTRACT THE FILES FROM THE ZIP BEFORE INSTALLING,
otherwise the drivers will not install correctly.
4. Plug your equipment in and power up. You should now be the proud owner of a fully functional ServSwitch Freedom. If you
encountered any issues up to this point, please review the troubleshooting tips on the next page.
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Chapter 4: Troubleshooting
4. Troubleshooting
Keyboards and Mice:
Keyboard Compatibility: Not all keyboards and mice are supported through this solution. To see the complete list of known
functional devices, see the Appendix.
KVM Extension: Not all KVM extenders will support the ServSwitch Freedom.
Drivers Issue 1: Be sure to unzip the driver zip file, otherwise the drivers will not install correctly.
Drivers Issue 2: The installation of this driver can fail on Windows 7 systems for a variety of reasons, but by using the steps
below you should be able to get the drivers up and running.
The installation process should create, in Device Manager, a Multi-monitor USB Mouse HID device entry under Human Interface
Devices and a Multi-Monitor USB mouse filter under Mice and other pointing devices. If the install fails, users get an unrecognized
device listed under HID or Mice and another pointing device (or both). To fix this issue, follow these steps.
1. Stop Glide and Switch using hotkey ALT+CTRL+F (the top row LEDs should stop scrolling).
2. Go to Device Manager and right-click on the device with the exclamation point and choose “Properties.”
3. On the Driver tab, click the “Uninstall” button. In the Confirm Device Uninstall dialog box check “Delete driver software for
this device.”
4. With Device Manager still open, disconnect the USB connection of the computer from the switch.
5. The HID and mice and other pointing devices’ nodes should be removed from Device Manager.
6. Reconnect the computer’s USB cable to the switch.
7. Check to see if there is a Multi-monitor USB mouse HID device entry under Human Interface Devices.
8. If there is no Multi-monitor USB mouse HID device entry, find a device with Hardware ID (right-click device, go to Properties,
Details —> choose Hardware IDs from drop-down list) VID21D1 and PID0001. Once the device with the right Hardware ID is
found, click the “Driver” tab and select “Update driver.” Choose to Manually Browse computer for the driver folder and go to
c:\Program Files\Blackbox\Multi-monitor Glide and Switch\Drivers\HID and click “OK.” On 64-bit systems the path is
c:\Program files (x86)\.......
9. Check to see if there is a Multi-monitor USB mouse Filter device entry under “Mice and Other pointing devices.”
10. If there is no Multi-monitor USB mouse Filter device entry, find a device with Hardware ID (right click device, go to Properties,
Details -—> choose Hardware IDs from drop-down list) VID21D1 & PID0001 & Col02 (*** NOT Col01 ***). Once the device
with the right Hardware ID is found, click the Driver tab and select “Update driver.” Choose to Manually Browse the computer
for the driver folder and go to c:\Program Files\Blackbox\Multi-monitor Glide and Switch\Drivers\Mouse and click “OK.” On
64-bit systems, the path is c:\Program files (x86)\.......
11. The location of the driver files under Program files might be a bit different, but they should be in the Drivers\HID and Drivers\
Mouse folders.
12. Enable Glide and Switch using ALT+CTRL+F.
Monitor Issues:
Monitor Output Issue: If you are using a mix and match of onboard video and PCI video card output, the mouse pointer will
not be able to seamlessly switch between multiple monitors because the multi-monitor drivers cannot control both of these
displays. Use only PCI video output or all onboard video. In a few cases, the drivers will work in these applications but when they
don’t, it is very difficult to troubleshoot. If you are using an emulated video output such as a USB to VGA/DVI converter/adapter,
once again the drivers will have a hard time controlling the mouse flow and may not work. The main reason for this is that the
drivers will be conflicting with the DisplayLink™ drivers controlling the video output. We recommend that you use physical outputs.
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Chapter 4: Troubleshooting
Antivirus:
If you are notified of a malicious file during any part of this installation, update your antivirus software. Symantec software that is
out of date may advise you of a suspicious MH690 error and remove the file.
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Appendix: Equipment That Has Been Tested to Work with the ServSwitch Freedom
Appendix: Equipment That Has Been Tested to Work With the ServSwitch Freedom
Supported mice that have been tested.
Manufacturer Model
KVM Compatible Including Glide and Switch
NOTES*
Acer
SM-9625
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Acer
M-UVACR1
MS.MUV01.001
Mini-n6
Acer
Asus
Lenova
Logitech
Logitech
Logitech
Logitech
Logitech
Logitech
Logitech
Logitech
Logitech
Logitech
Logitech
Logitech
Logitech
Logitech
Kensington
Kensington
Microsoft
Microsoft
Microsoft
Microsoft
Microsoft
Dell
MO28UOL
M-U0007
MX518
1
1
G9X m-u0006
G500
1
MX5500, M-RCL124
M-BT58
1, 2, 4
T-BC21
M310
M505 (unified RX)
M-R0006
1
1
1
M570
M210 M-R0020
Trackman Wheel 804 360-1000 Yes
B100 M-U0003
M/N 1500151
Pilotmouse 72128
M/N 1113
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
M/N 1114
M/N 1405
Wireless Mouse 5000
Wheel mouse optical
N8889, MS-111P
M-UVDEL1
1
3
Dell
Sun
FID-638
Contour
Apple
PMO-XL-R
A1152
Razor
Lachesis RZ01-017
*NOTES:
1. In order to access UEFI bios, Glide and Switch needs to be disabled.
2. Logitech Set point driver not supported.
3. No right mouse button.
4. With Glide and Switch disabled, mouse switching of channels is not supported.
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Appendix: Equipment That Has Been Tested to Work with the ServSwitch Freedom
Supported keyboards that have been tested.
Manufacturer
Dell
Model
KVM Compatible Including Glide and Switch NOTES*
KB1421
Yes
Yes
Yes
Yes
Dell
KB212-B
SK-8115
Dell
Dell
SK-8135
Dell
RT7D60
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
2
Dell
L100
Microsoft
Microsoft
Belkin
Wired 600 keyboard
Wireless 3000 keyboard
F8E206
Asus
KS2003
Apple
A1243
Logitech
Logitech
Logitech
Logitech
Logitech
Logitech
Cherry
K520
1
MK300
1
K800
1
MX5500
Classic 200
Y-RAY 81
ML5400
1, 3
Man and Machine Simply cool keyboard 201104
Man and Machine Really cool keyboard MMI KR1160 Yes
Acer
KU-0760
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Kensington
Sun Microsystems
Sun Microsystems
HP
Valukeyboard PK1100U
Type 7
Type 6
KU 2971
HP
KU 0316
Accuratus
KYBAC260UP
*NOTES:
1. Logitech set point driver not supported.
2. Built-in card reader not supported.
3. LCD Display not supported.
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Appendix: Equipment That Has Been Tested to Work with the ServSwitch Freedom
Supported gaming keyboards that have been tested.
Manufacturer
Logitech
Logitech
Logitech
Microsoft
Cyborg
Model
KVM Compatible Including Glide and Switch NOTES*
G110
Yes
Yes
Yes
Yes
Yes
1, 2, 3
1, 3
G15
G19
1, 3
SideWinder X6
V7-KU-0728
4
Razor
Black Widow Ultimate RZ03-0038 Yes
Roccat
Isku ROC-12-702
Chllenger Pro
Yes
Yes
Tesports
*NOTES:
1. Logitech G-Keys and set point driver not supported.
2. Audio devices, microphone, and speaker not supported.
3. LCD display not supported.
4. Windows 8 is not supported.
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NOTES
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NOTES
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About Black Box
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© Copyright 2013. Black Box Corporation. All rights reserved. Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, Inc.
Any third-party trademarks appearing in this manual are acknowledged to be the property of their respective owners.
KV0004A Installation Guide Version 1
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