Axis Communications Security Camera P3215 VE User Manual

AXIS P3215-VE Network Camera  
User Manual  
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About this document  
Electromagnetic Compatibility (EMC) Directive 2004/108/EC. See  
Electromagnetic Compatibility (EMC) on page 2 .  
This manual is intended for administrators and users of the AXIS  
P3215–VE Fixed Dome Network Camera, and is applicable to firmware  
5.55 and later. It includes instructions for using and managing the  
product on your network. Previous experience of networking will be of  
use when using this product. Some knowledge of UNIX or Linux-based  
systems may also be beneficial, for developing shell scripts and  
applications. Later versions of this document will be posted to the Axis  
website, as required. See also the product’s online help, available via  
the web-based interface.  
Restrictions of Hazardous Substances (RoHS) Directive 2011/65/EU.  
See Disposal and Recycling on page 3 .  
A copy of the original declaration of conformity may be obtained from  
Axis Communications AB. See Contact Information on page 3 .  
Electromagnetic Compatibility (EMC)  
This equipment has been designed and tested to fulfill applicable  
standards for:  
Radio frequency emission when installed according to the  
instructions and used in its intended environment.  
Immunity to electrical and electromagnetic phenomena when  
installed according to the instructions and used in its intended  
environment.  
Legal Considerations  
Video surveillance can be regulated by laws that vary from country to  
country. Check the laws in your local region before using this product  
for surveillance purposes.  
This product includes one (1) H.264 decoder license. To purchase  
further licenses, contact your reseller.  
USA  
Using an unshielded network cable (UTP) – This equipment has  
been tested using an unshielded network cable (UTP) and found to  
comply with the limits for a Class A digital device, pursuant to part  
15 of the FCC Rules. These limits are designed to provide reasonable  
protection against harmful interference when the equipment is  
operated in a commercial environment. This equipment generates,  
uses, and can radiate radio frequency energy and, if not installed and  
used in accordance with the instruction manual, may cause harmful  
interference to radio communications. Operation of this equipment in a  
residential area is likely to cause harmful interference in which case  
the user will be required to correct the interference at his own expense.  
Liability  
Every care has been taken in the preparation of this document. Please  
inform your local Axis office of any inaccuracies or omissions. Axis  
Communications AB cannot be held responsible for any technical or  
typographical errors and reserves the right to make changes to the  
product and manuals without prior notice. Axis Communications AB  
makes no warranty of any kind with regard to the material contained  
within this document, including, but not limited to, the implied  
warranties of merchantability and fitness for a particular purpose. Axis  
Communications AB shall not be liable nor responsible for incidental or  
consequential damages in connection with the furnishing, performance  
or use of this material. This product is only to be used for its intended  
purpose.  
Using a shielded network cable (STP) – This equipment has also  
been tested using a shielded network cable (STP) and found to comply  
with the limits for a Class B digital device, pursuant to part 15 of the  
FCC Rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation. This  
equipment generates, uses and can radiate radio frequency energy and,  
if not installed and used in accordance with the instructions, may cause  
harmful interference to radio communications. However, there is no  
guarantee that interference will not occur in a particular installation. If  
this equipment does cause harmful interference to radio or television  
reception, which can be determined by turning the equipment off and  
on, the user is encouraged to try to correct the interference by one or  
more of the following measures:  
Intellectual Property Rights  
Axis AB has intellectual property rights relating to technology embodied  
in the product described in this document. In particular, and without  
limitation, these intellectual property rights may include one or more  
of the patents listed at www.axis.com/patent.htm and one or more  
additional patents or pending patent applications in the US and other  
countries.  
This product contains licensed third-party software. See the menu item  
“About” in the product’s user interface for more information.  
This product contains source code copyright Apple Computer,  
Inc., under the terms of Apple Public Source License 2.0 (see  
www.opensource.apple.com/apsl). The source code is available from  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from  
that to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
To be used in a residential area or a demanding electrical environment,  
the product shall be connected using a shielded network cable (STP)  
that is properly grounded.  
Equipment Modifications  
This equipment must be installed and used in strict accordance with the  
instructions given in the user documentation. This equipment contains  
no user-serviceable components. Unauthorized equipment changes or  
modifications will invalidate all applicable regulatory certifications  
and approvals.  
Canada  
This digital apparatus complies with CAN ICES-3 (Class B). The product  
shall be connected using a shielded network cable (STP) that is properly  
grounded.  
Cet appareil numérique est conforme à la norme CAN NMB-3 (classe B).  
Le produit doit être connecté à l'aide d'un câble réseau blindé (STP) qui  
est correctement mis à la terre.  
Trademark Acknowledgments  
AXIS COMMUNICATIONS, AXIS, ETRAX, ARTPEC and VAPIX are  
registered trademarks or trademark applications of Axis AB in various  
jurisdictions. All other company names and products are trademarks or  
registered trademarks of their respective companies.  
Europe  
This digital equipment fulfills the requirements for RF emission  
according to the Class B limit of EN 55022. The product shall be  
connected using a shielded network cable (STP) that is properly  
grounded.  
Apple, Boa, Apache, Bonjour, Ethernet, Internet Explorer, Linux,  
Microsoft, Mozilla, Real, SMPTE, QuickTime, UNIX, Windows, Windows  
Vista and WWW are registered trademarks of the respective holders.  
Java and all Java-based trademarks and logos are trademarks or  
registered trademarks of Oracle and/or its affiliates. UPnPTM is a  
certification mark of the UPnPTM Implementers Corporation.  
SD, SDHC and SDXC are trademarks or registered trademarks of SD-3C,  
LLC in the United States, other countries or both. Also, miniSD, microSD,  
miniSDHC, microSDHC, microSDXC are all trademarks or registered  
trademarks of SD-3C, LLC in the United States, other countries or both.  
This product fulfills the requirements for emission and immunity  
according to EN 50121-4 and IEC 62236-4 railway applications.  
This product fulfills the requirements for immunity according  
to EN 61000-6-1 residential, commercial and light-industrial  
environments.  
This product fulfills the requirements for immunity according to  
EN 55024 office and commercial environments  
Australia/New Zealand  
Regulatory Information  
This digital equipment fulfills the requirements for RF emission  
according to the Class B limit of AS/NZS CISPR 22. The product shall  
be connected using a shielded network cable (STP) that is properly  
grounded.  
Europe  
This product complies with the applicable CE marking directives  
and harmonized standards:  
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Japan  
Support  
この装置は、クラスB 情  
報技術装置です。この装置は、家  
庭環境で使用することを目 的としていますが、この装置が  
して使用されると、 受  
信障害を引き起こすことがあります。 取扱説明書に従って  
は、シールドネット  
続してください。また  
Should you require any technical assistance, please contact your Axis  
reseller. If your questions cannot be answered immediately, your  
ラジオやテレビジョン受信機に近接  
reseller will forward your queries through the appropriate channels to  
ensure a rapid response. If you are connected to the Internet, you can:  
正しい取り扱いをして下さい。 本製品  
download user documentation and software updates  
ワークケーブル(STP)を使用して接  
find answers to resolved problems in the FAQ database. Search  
適切に接  
地してください。  
by product, category, or phrase  
Korea  
report problems to Axis support staff by logging in to your private  
support area  
이 기기는 가정용(B급) 전자파적합기기로서 주로 가정에  
서 사용하는 것을 목적으로 하며, 모든 지역에서 사용할 수  
있습니다. 적절히 접지된 STP (shielded twisted pair) 케이  
블을 사용하여 제품을 연결 하십시오.  
chat with Axis support staff (selected countries only)  
visit Axis Support at www.axis.com/techsup/  
Learn More!  
Safety  
Visit Axis learning center www.axis.com/academy/ for useful trainings,  
This product complies with IEC/EN/UL 60950-1 and  
IEC/EN/UL 60950-22, Safety of Information Technology  
Equipment. The product shall be grounded either through a shielded  
network cable (STP) or other appropriate method.  
webinars, tutorials and guides.  
Battery  
The Axis product uses a 3.0 V BR/CR2032 lithium battery as the power  
supply for its internal real-time clock (RTC). Under normal conditions  
this battery will last for a minimum of five years.  
Low battery power affects the operation of the RTC, causing it to reset  
at every power-up. When the battery needs replacing, a log message  
will appear in the product’s server report. For more information about  
the server report, see the product´s setup pages or contact Axis support.  
The battery should not be replaced unless required, but if the battery  
does need replacing, contact Axis support at www.axis.com/techsup for  
assistance.  
WARNING  
Risk of explosion if the battery is incorrectly replaced.  
Replace only with an identical battery or a battery which is  
recommended by Axis.  
Dispose of used batteries according to local regulations or  
the battery manufacturer's instructions.  
Disposal and Recycling  
When this product has reached the end of its useful life, dispose of  
it according to local laws and regulations. For information about  
your nearest designated collection point, contact your local authority  
responsible for waste disposal. In accordance with local legislation,  
penalties may be applicable for incorrect disposal of this waste.  
Europe  
This symbol means that the product shall not be disposed of  
together with household or commercial waste. Directive 2012/19/EU  
on waste electrical and electronic equipment (WEEE) is applicable in  
the European Union member states. To prevent potential harm to  
human health and the environment, the product must be disposed  
of in an approved and environmentally safe recycling process. For  
information about your nearest designated collection point, contact  
your local authority responsible for waste disposal. Businesses should  
contact the product supplier for information about how to dispose  
of this product correctly.  
This product complies with the requirements of Directive 2011/65/EU on  
the restriction of the use of certain hazardous substances in electrical  
and electronic equipment (RoHS).  
China  
This product complies with the requirements of the legislative  
act Administration on the Control of Pollution Caused by Electronic  
Information Products (ACPEIP).  
Contact Information  
Axis Communications AB  
Emdalavägen 14  
223 69 Lund  
Sweden  
Tel: +46 46 272 18 00  
Fax: +46 46 13 61 30  
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AXIS P3215-VE Network Camera  
Table of Contents  
Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Access the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Access from a Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Access from the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Set the Root Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Camera Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
The Live View Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
6
6
7
8
8
8
8
9
9
Media Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
How to Stream H.264 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
MJPEG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
AXIS Media Control (AMC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Alternative Methods of Accessing the Video Stream . . . . . . . . . . . . . . . . . . . . 13  
Set Up the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Focus & Zoom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Video Stream . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Stream Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
View Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Privacy Mask . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Configure the Live View Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
PTZ (Pan Tilt Zoom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Preset Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Guard Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
Control Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
Detectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Camera Tampering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Motion Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Application Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Install Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Application Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Setting Up an Action Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Add Recipients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Create Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Set Up Recurrences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Recording List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Continuous Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47  
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48  
Reset to Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48  
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49  
Check the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49  
Upgrade the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49  
Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . . 50  
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53  
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55  
4
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AXIS P3215-VE Network Camera  
Table of Contents  
Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55  
5
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AXIS P3215-VE Network Camera  
Hardware Overview  
Hardware Overview  
1
2
3
4
5
Status LED indicator  
Control button  
Network connector (PoE)  
SD memory card slot  
Part number (P/N) & Serial number (S/N)  
Connectors and Buttons  
For technical specifications, see page 53.  
Network Connector  
RJ45 Ethernet connector with Power over Ethernet (PoE).  
NOTICE  
Due to local regulations or the environmental and electrical conditions in which the product is to be used, a shielded network  
cable (STP) may be appropriate or required. All cables connecting the product to the network and that are routed outdoors  
or in demanding electrical environments shall be intended for their specific use. Make sure that the network devices  
are installed in accordance with the manufacturer’s instructions. For information about regulatory requirements, see  
Electromagnetic Compatibility (EMC) on page 2 .  
SD Card Slot  
A microSD card (not included) can be used for local recording with removable storage. For more information, see Technical  
Specifications on page 53.  
NOTICE  
To prevent corruption of recordings, the SD card should be unmounted before removal. To unmount, go to Setup > System  
Options > Storage > SD Card and click Unmount.  
Note  
For SD card recommendations see www.axis.com  
Control Button  
The control button is used for:  
6
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AXIS P3215-VE Network Camera  
Hardware Overview  
Resetting the product to factory default settings. See page 48.  
Connecting to an AXIS Video Hosting System service. See page 41. To connect, press and hold the button for about 3  
seconds until the Status LED flashes green.  
Connecting to AXIS Internet Dynamic DNS Service. See page 41. To connect, press and hold the button for about 3 seconds.  
LED Indicators  
LED  
Color  
Indication  
Status  
Unlit  
Connection and normal operation  
Amber  
Amber/red  
Red  
Steady during startup. Flashes during firmware upgrade.  
Flashes amber/red if network connection is unavailable or lost.  
Flashes red for firmware upgrade failure.  
Green  
Shows steady green for 10 seconds for normal operation after restart.  
Note  
• The Status LED can be configured to be unlit during normal operation. To configure, go to Setup > System Options > Ports  
& Devices > LED. See the online help for more information.  
7
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AXIS P3215-VE Network Camera  
Access the Product  
Access the Product  
To install the Axis product, refer to the Installation Guide supplied with the product.  
The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows,  
Safari with Macintosh and Firefox with other operating systems. See Technical Specifications on page 53.  
To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.  
The Axis product includes one (1) H.264 decoder license for viewing video streams. The license is automatically installed with AMC.  
The administrator can disable the installation of the decoders, to prevent installation of unlicensed copies.  
Note  
• QuickTimeTM is also supported for viewing H.264 streams.  
• If your computer restricts the use of additional software components, the product can be configured to use a Java applet  
for viewing Motion JPEG.  
Access from a Browser  
1. Start a browser (Internet Explorer, Firefox, Safari).  
2. Enter the IP address or host name of the Axis product in the browser’s Location/Address field. To access the product from a  
Macintosh computer (Mac OS X), click on the Bonjour tab and select the product from the drop-down list.  
If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about how to  
discover and assign an IP address, see the Installation and Management Software CD or the document Assign an IP Address  
and Access the Video Stream on Axis Support web at www.axis.com/techsup  
3. Enter your user name and password. If this is the first time the product is accessed, the root password must first be  
configured. For instructions, see Set the Root Password on page 8 .  
4. The product’s Live View page opens in your browser.  
Note  
The controls and layout of the Live View page may have been customized to meet specific installation requirements and  
user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in  
your own Live View page.  
Access from the Internet  
Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must  
configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which  
will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options >  
Network > TCP/IP Advanced.  
For more information, see NAT traversal (port mapping) for IPv4 on page 42. See also AXIS Internet Dynamic DNS Service at  
For Technical notes on this and other topics, visit the Axis Support web at www.axis.com/techsup  
Set the Root Password  
To access the Axis product, you must set the password for the default administrator user root. This is done in the Configure Root  
Password dialog, which opens when the product is accessed for the first time.  
To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS  
certificate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt traffic between web browsers and servers. The  
HTTPS certificate ensures encrypted exchange of information. See HTTPS on page 37.  
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AXIS P3215-VE Network Camera  
Access the Product  
The default administrator user name root is permanent and cannot be deleted. If the password for root is lost, the product must be  
reset to the factory default settings. See Reset to Factory Default Settings on page 48.  
To set the password via a standard HTTP connection, enter it directly in the dialog.  
To set the password via an encrypted HTTPS connection, follow these steps:  
1. Click Use HTTPS.  
A temporary certificate (valid for one year) is created, enabling encryption of all traffic to and from the product, and the  
password can now be set securely.  
2. Enter a password and then re-enter it to confirm the spelling.  
3. Click OK. The password has now been configured.  
Camera Orientation  
This setting is defined the first time the product is accessed. Depending on how the Axis product is installed, select ceiling, wall  
or desktop .  
To change these settings, the product must be restored to the original factory default settings. To reset or restore the product, go to  
Setup > System Options > Maintenance in the product’s web pages. For information about reset and restore, see Maintenance on  
page 46.  
Set Power Line Frequency  
Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config (see page 48)  
or by resetting the product to factory default.  
Select the power line frequency (50 Hz or 60 Hz) used at the location of the Axis product. Selecting the wrong frequency may cause  
image flicker if the product is used in fluorescent light environments.  
When using 50 Hz, the maximum frame rate is limited to 25 fps.  
Note  
Power line frequency varies depending on geographic region. The Americas usually use 60 Hz, whereas most other parts of  
the world use 50 Hz. Local variations could apply. Always check with the local authorities.  
The Live View Page  
The controls and layout of the Live View page may have been customized to meet specific installation requirements and user  
preferences. Consequently, some of the examples and functions featured here may differ from those displayed in your own Live View  
page. The following provides an overview of each available control.  
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AXIS P3215-VE Network Camera  
Access the Product  
Controls on the Live View Page  
Click View size to scale the image down to 800 pixels wide or to full scale. Only available in MJPEG.  
Select a stream profile for the Live View page from the Stream Profile drop-down list. For information about how  
to configure stream profiles, see page 17.  
The Manual Trigger button is used to trigger an action rule from the Live View page. For information about how to  
configure and enable the button, see Manual Trigger on page 10.  
Click Snapshot to save a snapshot of the video image. This button is primarily intended for use when the  
AXIS Media Control viewer toolbar is not available. Enable this button from Live View Config > Action Buttons.  
The product’s heater is controlled by the ambient temperature and is turned on and off automatically. If required,  
the heater can be activated manually by clicking the Heater button. To show the button, go to Setup > Live  
View Config. Under Action Buttons, select Show heater button and specify the number of minutes the heater  
should be activated.  
Manual Trigger  
The Manual Trigger is used to trigger an action rule from the Live View page. The manual trigger can for example be used to  
validate actions during product installation and configuration.  
To configure the manual trigger:  
1. Go to Setup > Events.  
2. Click Add to add a new action rule.  
3. From the Trigger drop-down list, select Input Signal.  
4. From the second drop-down list, select Manual Trigger.  
5. Select the desired action and configure the other settings as required.  
For more information about action rules, see Events on page 32.  
To show the manual trigger buttons in the Live View page:  
1. Go to Setup > Live View Config.  
2. Under Action Buttons, select Show manual trigger button.  
AXIS Media Control viewer toolbar  
The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 12 for more  
information. The toolbar displays the following buttons:  
The Play button connects to the Axis product and starts playing a media stream.  
The Stop button stops the media stream.  
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AXIS P3215-VE Network Camera  
Access the Product  
The Snapshot button takes a snapshot of the video image. The location where the image is saved can be specified  
in the AMC Control Panel.  
Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer  
keyboard to cancel full screen view.  
The Record button is used to record the current video stream. The location where the recording is saved can be specified in  
the AMC Control Panel. Enable this button from Live View Config > Viewer Settings.  
PTZ Controls  
The Live View page also displays Pan/Tilt/Zoom (PTZ) controls. The administrator can enable/disable controls for specified users under  
System Options > Security > Users.  
Note  
These controls are available if digital PTZ is enabled in the selected view area, see View Area on page 20.  
With the PTZ Control Queue enabled the time each user is in control of the PTZ settings is limited. Click the buttons to request or  
release control of the PTZ controls. The PTZ Control Queue is set up under PTZ > Control Queue.  
Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the  
mouse pointer.  
Click the Center mode button and click in the image to center the camera view on that position. The center mode  
button could also be used to zoom in on a specific area. Click in the image and drag to draw a rectangle surrounding  
the area to be magnified. To zoom out, rotate the mouse wheel.  
Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls.  
User-defined buttons can also appear in the Control panel. See Controls on page 26.  
To view a specific view area or preset position, select it from the Source list.  
Pan and Tilt bars – Use the arrows to pan and tilt the camera view, or click on a  
position on the bar to steer the camera view to that position.  
Clicking Zoom out to overview image will set the camera to the minimum zoom position. In this position, the camera  
cannot pan or tilt.  
The PTZ controls can be disabled under PTZ > Advanced > Controls, see Controls on page 26.  
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AXIS P3215-VE Network Camera  
Media Streams  
Media Streams  
The Axis product provides several video stream formats. Your requirements and the properties of your network will determine the  
type you use.  
The Live View page in the product provides access to H.264 and Motion JPEG video streams, and to the list of available stream  
profiles. Other applications and clients can access video streams directly, without going via the Live View page.  
How to Stream H.264  
H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared with the Motion  
JPEG format and as much as 50% more than the MPEG-4 standard. This means that much less network bandwidth and storage space  
are required for a video file. Or seen another way, much higher video quality can be achieved for a given bit rate.  
Deciding which combination of protocols and methods to use depends on your viewing requirements, and on the properties of  
your network. The available options in AXIS Media Control are:  
Unicast RTP  
This unicast method (RTP over UDP) is used  
for live unicast video, especially when it is  
important to always have an up-to-date video  
stream, even if some frames are dropped.  
Unicasting is used for video-on-demand  
transmission so that there is no video traffic  
on the network until a client connects and  
requests the stream.  
Note that there are a maximum of 20  
simultaneous unicast connections.  
RTP over RTSP  
This unicast method (RTP tunneled over RTSP)  
is useful as it is relatively simple to configure  
firewalls to allow RTSP traffic.  
RTP over RTSP over HTTP  
This unicast method can be used to traverse  
firewalls. Firewalls are commonly configured to  
allow the HTTP protocol, thus allowing RTP to  
be tunneled.  
Multicast RTP  
This method (RTP over UDP) should be used for live multicast video. The video stream is always  
up-to-date, even if some frames are dropped.  
Multicasting provides the most efficient usage of bandwidth when there are large numbers of  
clients viewing simultaneously. A multicast cannot however, pass a network router unless the  
router is configured to allow this. It is not possible to multicast over the Internet, for example.  
Note also that all multicast viewers count as one unicast viewer in the maximum total of 20  
simultaneous connections.  
AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the  
AMC Control Panel, can be changed and the options disabled, to suit specific requirements.  
Note  
H.264 is licensed technology. The Axis product includes one H.264 viewing client license. Installing additional unlicensed  
copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.  
MJPEG  
This format uses standard JPEG still images for the video stream. These images are then displayed and updated at a rate sufficient  
to create a stream that shows constantly updated motion.  
The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image  
contained in the stream. The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS  
Media Control in Internet Explorer in Windows.  
AXIS Media Control (AMC)  
AXIS Media Control (AMC) in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product.  
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AXIS P3215-VE Network Camera  
Media Streams  
The AMC Control Panel can be used to configure various video settings. Please see the AXIS Media Control User’s Manual for more  
information.  
The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from:  
Windows Control Panel (from the Start screen or Start menu)  
Alternatively, right-click the video image in Internet Explorer and click Settings.  
Alternative Methods of Accessing the Video Stream  
You can also access video and images from the Axis product in the following ways:  
Motion JPEG server push (if supported by the client, Firefox, for example). This option maintains an open HTTP connection  
to the browser and sends data as and when required, for as long as required.  
Still JPEG images in a browser. Enter the path http://<ip>/axis-cgi/jpg/image.cgi  
Windows Media Player. This requires AXIS Media Control and the H.264 decoder to be installed. The following paths  
can be used:  
-
-
-
-
Unicast via RTP: axrtpu://<ip>/axis-media/media.amp  
Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp  
Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp  
Multicast: axrtpm://<ip>/axis-media/media.amp  
QuickTimeTM. The following paths can be used:  
-
-
rtsp://<ip>/axis-media/media.amp  
rtsp://<ip>/axis-media/media.3gp  
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AXIS P3215-VE Network Camera  
Media Streams  
Note  
<ip>= IP addess  
• The Axis product supports QuickTime 6.5.1 and later.  
• QuickTime may add latency to the video stream.  
• It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee  
this.  
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AXIS P3215-VE Network Camera  
Set Up the Product  
Set Up the Product  
The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in  
the top right-hand corner of the Live View page.  
Administrators have unrestricted access to all settings.  
Operators have access to all settings except System Options  
See also the online help  
.
Basic Setup  
Basic Setup provides shortcuts to the settings that should be made before using the Axis product:  
1. Users. See page 37.  
2. TCP/IP. See page 39.  
3. Date & Time. See page 39.  
4. Video Stream. See page 16.  
5. Focus & Zoom. See page 15.  
The Basic Setup menu can be disabled from System Options > Security > Users.  
Focus & Zoom  
For installation instructions, refer to the product’s Installation Guide.  
To set focus and zoom:  
1. Install the camera as described in the Installation Guide.  
2. Go to Video > Focus & Zoom.  
3. On the Basic tab, set the zoom level using the slider. The buttons < and > move the zoom position one step in either  
direction. The buttons << and >> move the zoom position in multiple steps in either direction.  
4. Click Perform auto focus to focus the camera automatically.  
5. If more adjustments are needed, go to the Advanced tab.  
Note  
• Movements in front of the camera should be avoided during automatic focusing.  
On the Advanced tab, focus can be adjusted manually:  
1. Click Open iris to open the iris to its maximum position. This gives the smallest depth of field and provides the best  
conditions for focusing.  
2. Focus is set in the Focus window. Use the mouse to move and resize the focus window.  
3. Click in the Focus position bar to focus on a desired location. The buttons < and > move the focus position one step in  
either direction. The buttons << and >> move the focus position in multiple steps in either direction.  
4. When satisfied, click Enable iris to enable the iris.  
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AXIS P3215-VE Network Camera  
Video  
Video  
It is possible to configure the following video features in your Axis product:  
Video stream. See page 16.  
Stream profiles. See page 17.  
Camera settings. See page 18.  
View areas. See page 20.  
Overlay image. See page 20.  
Privacy mask. See page 22.  
Focus and zoom. See page 15.  
Video Stream  
You can define the following video stream settings from Video > Video Stream:  
Image. See page 16.  
H.264. See page 17.  
MJPEG. See page 17.  
Pixel Counter  
The pixel counter shows the number of pixels in an area of the image. The pixel counter is useful in situations where there is a  
requirement that the image is a certain size, for example in face recognition.  
The pixel counter can be accessed from:  
Video > Video Stream. Under Preview, click Open and select the Show pixel counter option to enable the rectangle  
in the image. Use the mouse to move and resize the rectangle, or enter the number of pixels in the Width and Height  
fields and click Apply.  
Video & Audio > Focus & Zoom. Select the Show pixel counter option to enable the rectangle in the image. Use the  
mouse to move and resize the rectangle, or enter the number of pixels in the Width and Height fields and click Apply.  
The Live View page in Internet Explorer with AXIS Media Control (AMC) in Windows. Right-click in the image and select  
Pixel counter. Use the mouse to move and resize the rectangle.  
Image  
The default image settings can be configured under Video> Video Stream. Select the Image tab.  
The following settings are available:  
Resolution. Select the default resolution.  
Compression. The compression level affects the image quality, bandwidth and file size of saved images; the lower the  
compression, the higher the image quality with higher bandwidth requirements and larger file sizes.  
Mirror image. If required, the image can be mirrored.  
Rotate image. If required, the image can be rotated.  
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AXIS P3215-VE Network Camera  
Video  
Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed  
amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest  
frame rate possible under the current conditions.  
Overlay settings. See Overlay on page 20.  
Click Save to apply the new settings.  
H.264  
H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bit rates.  
An H.264 video stream consists of different types of frames such as I-frames and P-frames. An I-frame is a complete image whereas  
P-frames only contain the differences from previous frames.  
The H.264 stream settings can be configured from the Video > Video Stream page. Select the H.264 tab. The settings defined in this  
page will apply to all H.264 streams that do not use a stream profile.  
The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length may save considerably on  
bandwidth requirements in some cases, but may also have an adverse affect on image quality.  
The Axis product supports the following H.264 profiles:  
Baseline. The Baseline profile is recommended for clients that don’t support CABAC entropy coding.  
Main. The Main profile provides higher compression with maintained video quality compared to the Baseline profile but  
requires more processing power to decode.  
The bit rate can be set as Variable bit rate (VBR) or Constant bit rate (CBR). VBR adjusts the bit rate according to the image  
complexity, using up more bandwidth for increased activity in the image, and less for lower image activity. When the activity in  
the scene increases, the bit rate would usually increase as well. If there is a surplus in bandwidth, this may not be an issue and  
selecting Variable bit rate (VBR) will be sufficient. But if bandwidth is limited, it is recommended to control the bit rate by selecting  
Constant bit rate (CBR). When the activity in the scene increases, VBR adjusts the bit rate according to the complexity, using up  
more bandwidth for increased activity in the scene, and less for lower scene activity. CBR allows you to set a target bit rate that  
limits the bandwidth consumption.  
The CBR target bit rate works like the ceiling of a tent. It limits the bit rate, while maintaining some flexibility. The bit rate may bounce  
up and down within the set target but when it nears the set target value, the limitation kicks in. However, because CBR will always  
prioritize a continuous video stream, it allows temporary overshoots from the target bit rate. Because setting a target value prevents  
the bit rate from increasing, frame rate and image quality are affected negatively. To partly compensate for this, select which variable  
shall be prioritized, frame rate or image quality. Not setting a priority means that frame rate and image quality are equally affected.  
The current bit rate can be set to appear as text overlay. Under Overlay Settings, select Include text and enter the modifier  
#b in the field.  
To apply the settings, click Save.  
MJPEG  
Sometimes the image size is large due to low light or complex scenery. Adjusting the maximum frame size helps to control the  
bandwidth and storage used by the Motion JPEG video stream in these situations. Setting the frame size to the Default setting  
provides consistently good image quality at the expense of increased bandwidth and storage usage in low light. Limiting the frame  
size optimizes bandwidth and storage usage, but may give poor image quality. To prevent increased bandwidth and storage usage,  
the maximum frame size should be set to an optimal value.  
Stream Profiles  
A stream profile is a set of predefined stream settings including resolution, compression, frame rate and overlay settings. Stream  
profiles can be used:  
When setting up recording using action rules. See Events on page 32.  
When setting up continuous recording. See Continuous Recording on page 35.  
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AXIS P3215-VE Network Camera  
Video  
In the Live View page – select the stream profile from the Stream profile drop-down list.  
For quick setup, use one of the predefined stream profiles. Each predefined profile has a descriptive name, indicating its purpose. If  
required, the predefined stream profiles can be modified and new customized stream profiles can be created.  
To create a new profile or modify an existing profile, go to Setup > Video > Stream Profiles.  
To select a default stream profile for the Live View page, go to Setup > Live View Config.  
Camera Settings  
The Video > Camera Settings page provides access to advanced image settings for the Axis product.  
Image Appearance  
Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation. The value 0 gives a  
black and white image.  
The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image.  
Increasing the Sharpness can increase bandwidth usage. A sharper image might increase image noise especially in low light  
conditions. A lower setting reduces image noise, but the whole image will appear less sharp.  
The Contrast changes the relative difference between light and dark. It can be adjusted using the slidebar.  
White Balance  
White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis  
product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light  
source from the drop-down list. For a description of each available setting, see the online help  
.
The white balance window is enabled for the Automatic and Automatic outdoor options that appear in the White balance drop-down  
list. Select one of the options from the drop-down list to set the white balance window properties. Select Automatic to use the  
default settings for the Automatic and Automatic outdoor options (in the White balance drop-down list). Select Custom to manually  
set a reference window for white balance in the view area.  
Wide Dynamic Range  
Wide dynamic range (Dynamic Contrast) can improve the exposure when there is a considerable contrast between light and dark  
areas in the image. Enable WDR in intense backlight conditions. Disable WDR in low light conditions for optimal exposure.  
Note  
This setting is only possible when using automatic exposure control.  
Exposure Settings  
Configure the exposure settings to suit the image quality requirements in relation to lighting, frame rate and bandwidth  
considerations.  
Exposure value - Click in the bar to fine-tune the exposure.  
Exposure control - This setting is used to adapt to the amount of light used. Automatic is the default setting and can be used in  
most situations. The shutter speed is automatically set to produce optimum image quality. Flicker-free 50 or 60 Hz is used to remove  
flicker which can be caused by fluorescent and other light sources. The Hold current option locks the current exposure settings.  
Enable Backlight compensation - Enable this option if a bright spot of light, for example a light bulb, causes other areas in  
the image to appear too dark.  
Exposure zones - This setting determines which part of the image is used to calculate the exposure. For most situations, the Auto  
setting can be used. For particular requirements, select a predefined area.  
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AXIS P3215-VE Network Camera  
Video  
Shutter & Gain  
The shutter and gain settings affect the amount of motion blur and noise in the image. To adapt to different lighting, available  
storage space and bandwidth, it is often necessary to prioritize either low motion blur or low noise. The Axis product allows  
using different prioritization in normal light and in low light.  
Shutter speed is related to the amount of time the shutter is opened and is measured in seconds (s). A slow shutter speed allows  
more light to reach the sensor and can help produce a brighter image in low light situations. On the other hand, a slow shutter  
speed can cause moving objects to appear blurry.  
Set Shutter to  
Auto to set the shutter speed automatically. If required, use Max shutter to limit the shutter speed to prevent the frame  
rate from being reduced. For example, to get 30 fps, set Max shutter to 1/30.  
Fixed to use a fixed shutter speed.  
Gain, measured in decibel (dB), is the amount of amplification applied to the image. A high gain may provide a better image in low  
light situations but will increase the amount of image noise.  
Set Gain to  
Auto to set the gain automatically. If required, use Max gain to limit the applied gain.  
Fixed to use a fixed gain.  
When Shutter and Gain are both set to Auto, it is possible to set the Priority between low motion blur and low noise manually and to  
use a different Priority in Normal Light and in Low Light.  
Example  
Consider an area where people or vehicles move during the day, but where there should be no movements during night. To be able to,  
for example, recognize faces or license plates, move the normal light priority slider toward low motion blur. At nighttime, motion  
detection is more important than identification. Motion blur is acceptable and since low light can cause a lot of noise, move  
the low light priority slider toward low noise.  
Example  
If storage space or bandwidth is limited, try using a lower gain. This will reduce image noise and produce smaller image files.  
Iris adjustment  
Select Enable automatic iris adjustment to automatically compensate for changing light conditions. This option is not available  
if a fixed iris is used.  
Use the Iris adjustment slider to set the preferred F-value. The scale represents the amount the iris is open. If set to 0, the iris is  
opened as much as possible. If set to 100, the iris is closed as much as possible. The actual F-value is shown below the slider. If  
automatic iris adjustment is enabled, the iris will stay at this position as long as light conditions are favorable. If light conditions  
change, the iris will adjust itself to the best iris settings. If automatic iris adjustment is disabled, the iris will lock on the set  
position regardless of light conditions  
Day/Night  
The IR cut filter prevents infrared (IR) light from reaching the image sensor. In poor lighting conditions, for example at night, or when  
using an external IR lamp, set the IR cut filter to Off. This increases light sensitivity and allows the product to “see” infrared light. The  
image is shown in black and white when the IR cut filter is off.  
If using automatic Exposure control, set the IR cut filter to Auto to automatically switch between On and Off according to the  
lighting conditions.  
The Day/Night shift level bar helps determine when the camera will shift from day mode to night mode. Normally, the camera  
automatically changes mode from day to night when very dark (level 100 in the slider). By setting Day/Night shift level to a  
lower value, the camera will change to night mode earlier.  
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AXIS P3215-VE Network Camera  
Video  
View Area  
A view area is a cropped part of the full view. Each view area is treated as a video source in Live View and has its own video  
stream and PTZ settings.  
When setting up a view area it is recommended that the video stream resolution is the same size as or smaller than the view area  
size. Setting the video stream resolution larger than the view area size implies digitally scaled up video after sensor capture,  
requiring more bandwidth without adding image information.  
To enable, go to Video > Camera Settings and select Enable View Areas.  
To add a new view area:  
1. Go to Video > View Area.  
2. Click Add.  
3. The new view area appears under Selected view area. Enter a descriptive name in the Name field.  
4. Select an Aspect ratio and a Video stream resolution.  
5. A new view area covers the whole image. Use the mouse to move and resize the view area.  
6. Select Enable PTZ to enable digital PTZ for the view area.  
7. Click Save to save the settings.  
To modify a view area, select the view area in the list and modify the settings as required. Click Save.  
To remove a view area, select the view area and click Remove.  
Note  
The PTZ functionality is useful during installation of the Axis product. Use a view area to crop out a specific part of the  
full view.  
Overlay  
Overlays are used to provide extra information, for example for forensic video analysis or during product installation and  
configuration. Overlays are superimposed over the video stream.  
An overlay text can display the current date and time, or a text string. When using a text string, modifiers can be used to display  
information such as the current bit rate or the current frame rate. For information about available modifiers, see File Naming &  
Date/Time Formats in the online help  
.
It is also possible to display text when an action rule is triggered, see Use Overlay Text in an Action Rule.  
To enable overlays:  
1. Go to Video > Video Stream and select the Image tab.  
2. To include an overlay image, select Include overlay image at the coordinates. The overlay image must first be uploaded to  
the Axis product, see Overlay Image.  
3. To include date and time, select Include date and Include time.  
4. To include a text string, select Include text and enter the text in the field. Modifiers can be used, see File Naming &  
Date/Time Formats in the online help  
.
5. Define text overlay characteristics in the relevant fields.  
6. Click Save.  
To modify the date and time format, go to System Options > Date & Time. See Date & Time on page 39.  
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AXIS P3215-VE Network Camera  
Video  
Overlay Image  
An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is used to provide  
extra information or to mask a part of the image.  
For more information about privacy masks, see Privacy Mask on page 22.  
To use an overlay image, the image must first be uploaded to the Axis product. The uploaded image should be a Windows 24-bit BMP  
image with maximum 250 colors. The image width and height, in pixels, must be exactly divisible by 4 and cannot be larger than the  
maximum image resolution. If combining text and image overlays, take into consideration that the text overlay occupies 16 or 32  
pixels in height (depending on the resolution) and has the same width as the video image.  
To automatically scale the image to the resolution used by the Axis product, select the option Scale with resolution from the  
Transparency Settings page which is displayed when uploading in the image.  
To upload an overlay image:  
1. Go to Video > Overlay Image.  
2. Click Browse and browse to the file.  
3. Click Upload.  
4. The Transparency Settings page is now displayed:  
-
To make a color in the overlay image transparent, select Use transparency and enter the RGB hexadecimal value  
for the color. Example: To make white transparent, enter #FFFFFF.  
-
To scale the image automatically, select Scale with resolution. The image will be scaled down to fit the  
resolution used by the Axis product.  
5. Click Save.  
To select the image to use as overlay:  
1. Go to Video > Overlay Image.  
2. Select the image to use from the Use overlay image list and click Save.  
To display the overlay image:  
1. Go to Video > Video Stream and select the Image tab.  
2. Under Overlay Settings, select Include overlay image at the coordinates.  
3. To control the image’s position, enter the X and Y coordinates. The X=0 and Y=0 position is the top left corner. If a part of  
the image is positioned outside the video image, the overlay image will be moved so that the whole image is visible.  
4. Click Save.  
Use Overlay Text in an Action Rule  
Action rules, see page 32, can display an overlay text when the rule is triggered. The text can be used to provide information for  
forensic video analysis, notify surveillance operators or validate triggers and actions during product installation and configuration.  
To display overlay text when an action rule is triggered, the modifier #D should be used as described below. When the rule is  
triggered, #D will be replaced by the text specified in the action rule.  
Start by enabling overlay text in the video stream:  
1. Go to Video > Video Stream and select the Image tab.  
2. Under Overlay Settings, select Include text.  
3. Enter the modifier #D and, optionally, additional text which will be displayed also when the action rule is not active.  
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AXIS P3215-VE Network Camera  
Video  
Create the action rule:  
1. Go to Events > Action Rules  
2. Click Add to create a new rule.  
3. Select a Trigger and, optionally, a Schedule and Additional conditions. See the online help for details.  
4. From the Actions list, select Overlay Text  
5. Enter the text to display in the Text field. This is the text that #D will be replaced by.  
6. Specify the Duration. The text can be displayed while the rule is active or for a fixed number of seconds.  
Example  
To display the text “Motion detected” when motion is detected, enter #D in the Include text field and enter “Motion detected” in  
the Text field when setting up the action rule.  
Note  
To display text in multiple view areas, overlay text must be enabled in each view area.  
Privacy Mask  
A privacy mask is a user-defined area that prevent users from viewing parts of the monitored area. Privacy masks appear as blocks  
of solid color and are applied on the video stream. Privacy masks cannot be bypassed using the VAPIX® application programming  
interface (API).  
The Privacy Mask List (Video > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates  
if they are enabled.  
You can add a new mask, re-size the mask with the mouse, choose a color for the mask, and give the mask a name.  
For more information, see the online help  
Important  
Adding many privacy masks may affect the product’s performance.  
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AXIS P3215-VE Network Camera  
Configure the Live View Page  
Configure the Live View Page  
You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of  
the Live View page.  
Stream Profile. See page 17.  
Default Viewer for Browser. See page 23.  
Viewer Settings. See page 23.  
Action Buttons. These are the buttons described in Controls on the Live View Page on page 10.  
User Defined Links. See page 24.  
Default Viewer for Browsers  
From Live View Config > Default Viewer select the default method for viewing video images in your browser. The product attempts  
to show the video images in the selected video format and viewer. If this is not possible, the product overrides the settings and  
selects the best available combination.  
Browser  
Viewer  
Description  
Windows Internet Explorer  
AMC  
Recommended viewer in Internet Explorer (H.264/Motion JPEG).  
H.264.  
QuickTime  
Java applet  
A slower imaging alternative to AMC (Motion JPEG). Requires one of the  
following installed on the client:  
• JVM (J2SE) 1.4.2 or higher.  
• JRE (J2SE) 5.0 or higher.  
Still image  
Displays still images only. Click the Refresh button in your browser to view a  
new image.  
Other browsers  
Server Push  
QuickTime  
Java applet  
Still image  
Recommended viewer for other browsers (Motion JPEG).  
H.264.  
A slower imaging alternative to Server Push (Motion JPEG only).  
Displays still images only. Click the Refresh button in your browser to view a  
new image.  
For more information, please see the online help  
.
Viewer Settings  
To configure options for the viewer, go to Live View Config > Viewer Settings.  
Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video  
image in your browser.  
H.264 decoder installation. The administrator can disable installation of the H.264 decoder included with AXIS Media  
Control. This is used to prevent installation of unlicensed copies. Further decoder licenses can be purchased from your  
Axis reseller.  
Select Show crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick  
mode.  
Select Use PTZ joystick mode as default to enable joystick mode. The mode can be changed temporarily from the  
PTZ control panel.  
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AXIS P3215-VE Network Camera  
Configure the Live View Page  
Select Enable recording button to enable recording from the Live View page. This button is available when using the  
AMC viewer. The recordings are saved to the location specified in the AMC Control Panel. See AXIS Media Control  
(AMC) on page 12.  
User Defined Links  
To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL  
activate external devices connected to the product, or they can link to a web page. Custom links defined as cgi links will run the  
script in the background, in a hidden frame. Defining the link as a web link will open the link in a new window.  
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AXIS P3215-VE Network Camera  
PTZ (Pan Tilt Zoom)  
PTZ (Pan Tilt Zoom)  
The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas,  
see View Area on page 20.  
Preset Positions  
A preset position is a saved view that can be used to quickly steer the camera to a specific position. A preset position consists of  
the following values:  
Pan and tilt positions  
Each view area has its own preset positions.  
Preset positions can be accessed in several ways:  
By selecting the preset from the Source drop-down list in the Live View Page.  
When setting up action rules. See page 32.  
To add a preset position:  
1. Go to PTZ > Preset Positions.  
2. Click in the image or use the controls to steer the camera view to the desired position.  
3. Enter a descriptive name in the Current position field.  
4. Click Add to save the preset position.  
The entire view area is treated as the Home position which is readily accessible by clicking the Home button on the Live View  
page and in the Preset Positions setup window.  
The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of  
time. Enter the length of time in the Return to home after field and click Save. Set the time to zero to prevent the product from  
automatically returning to the Home position.  
To include the preset position name in the overlay text, go to Video, select Include overlay text and enter the modifier #P in the  
field. For more information about modifiers, see File Naming & Date/Time Formats in the online help  
.
Guard Tour  
A guard tour displays the video stream from different preset positions, one-by-one, in a predetermined order or at random and for  
configurable time periods. The enabled guard tour will keep running after the user has logged off or closed the browser.  
To add a guard tour:  
1. Go to PTZ > Guard Tour and click Add.  
2. Enter a descriptive name.  
3. Specify the pause length between runs.  
4. Select an available preset position and click Apply.  
5. Specify the View Time in seconds or minutes.  
6. Specify the View Order or select the Random view order option.  
7. Click Save.  
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AXIS P3215-VE Network Camera  
PTZ (Pan Tilt Zoom)  
To modify or remove guard tours, go to PTZ > Guard Tour, select the guard tour in the Guard Tour List and click Modify/Remove.  
For more information see the online help  
.
Advanced  
Controls  
Advanced PTZ settings can be configured under PTZ > Advanced > Controls.  
The Panel Shortcut Command Buttons list shows the user-defined buttons that can be accessed from the Live View page’s Ctrl  
panel. These buttons can be used to provide direct access to commands issued using the VAPIX® application programming interface.  
Click Add to add a new shortcut command button.  
The following PTZ controls are enabled by default:  
Pan control  
Tilt control  
To disable specific controls, deselect the options under Enable/Disable controls.  
If using multiple view areas, deselecting a control will only disable the control in the selected view area.  
Control Queue  
The administrator can set up a queue for PTZ controllers from PTZ > Control Queue. Once set up, the PTZ Control Queue buttons  
appear in the Live View page offering one viewer exclusive control for a limited period of time. Other users will be placed in queue.  
A user who belongs to a group (see Users on page 37) with a higher PTZ priority can go before other users in the queue and take  
control of the product. The order of priority is as follows:  
1. Administrator — An administrator takes over PTZ control regardless of who is first in queue. The administrator will be  
removed from the queue 60 seconds after the last PTZ control command.  
2. Event — The Axis product can be configured to go to a preset position when triggered by an alarm (see Events on page 32).  
The event will immediately be placed first in the queue except when an administrator is in control.  
3. Operator — Same as administrator but with lower priority  
4. Viewer — Multiple viewers must wait for their turn. The viewer has 60 seconds PTZ control before control is passed  
on to the next viewer in queue.  
Note  
• The administrator can enable and disable PTZ controls for selected users.  
• To identify different users in the viewer group, cookies must be enabled on the client.  
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AXIS P3215-VE Network Camera  
Detectors  
Detectors  
Camera Tampering  
Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely  
defocused. To send an alarm, for example an email, an action rule must be set up.  
To configure tampering:  
1. Go to Detectors > Camera Tampering.  
2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated. Increase time to prevent  
false alarms for known conditions that affect the image.  
3. Select Alarm for dark images if an alarm should be generated if lights are dimmed or turned off, or if the lens is sprayed,  
covered, or rendered severely out of focus.  
4. Click Save.  
To configure the product to send an alarm when tampering occurs:  
1. Go to Events > Action Rules.  
2. Click Add to set up a new action rule.  
3. Enter a Name for the action rule.  
4. Under Condition, select Detectors from the Trigger list.  
5. Select Tampering from the list of detectors.  
6. Optionally, select a schedule and set additional conditions.  
7. Select the action. To send an email, select Send Notification and select a Recipient from the list of defined recipients.  
Note  
The While the rule is active option under Duration cannot be used with camera tampering, since camera tampering does not  
have a duration and once it has been triggered it will not automatically return to its untriggered state.  
For more information on actions rules, see Events on page 32.  
Motion Detection  
Motion detection is used to generate an alarm whenever movement starts or stops in the camera view.  
Motion detection is configured by defining up to 10 Include and Exclude windows:  
Include windows — define areas where motion should be detected  
Exclude windows — define areas within an Include window that should be ignored (areas outside Include windows  
are automatically ignored).  
For instructions, see Set Up Motion Detection Windows on page 28.  
To control the number of motion detection alarms, the parameters Object Size, History and Sensitivity can be adjusted. See  
Motion Detection Parameters on page 28.  
Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected.  
Possible actions include uploading images and start recording. For more information, see Setting Up an Action Rule on page 32.  
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AXIS P3215-VE Network Camera  
Detectors  
Note  
• Using the motion detection feature may decrease the product’s overall performance.  
• The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the  
camera will also change the position of the Motion Detection Window.  
Set Up Motion Detection Windows  
To set up a motion detection Include Window, follow these instructions:  
1. Go to Detectors > Motion Detection.  
2. Select a desired resolution for viewing while setting up Motion Detection from the View in list.  
3. Select the Configure Included Windows option and click New. Select the new window in the list of windows and  
enter a descriptive name.  
4. Adjust the size (drag the bottom right-hand corner) and the position (click on the text at the top and drag to the desired  
position) of the window.  
5. Adjust the Object Size, History and Sensitivity profile sliders (see Motion Detection Parameters for details). Any detected  
motion within an active window is indicated by red peaks in the Activity window.  
6. Click Save.  
To exclude parts of the include window, select the Configure Excluded Windows and position the exclude window within the  
include window.  
To delete an include or exclude window, select the window in the list of windows and click Del.  
Motion Detection Parameters  
The parameters controlling motion detection are described in the table below:  
Parameter  
Object Size  
History  
Sensitivity  
Description  
Object size relative to window Object memory length.  
size.  
Difference in luminance  
between background and  
object.  
Only very large objects trigger  
motion detection.  
An object that appears in  
the window triggers motion  
detection for a long time  
before it is considered as  
non-moving.  
Ordinary colored objects on  
ordinary backgrounds trigger  
motion detection.  
High level (100%)  
A large difference in luminance  
is required to trigger motion  
detection.  
Medium level (50%)  
Low level (0%)  
Even very small objects trigger An object that appears in  
Only very bright objects on  
a dark background trigger  
motion detection.  
the window triggers motion  
detection only for a very short motion detection.  
time before it is considered as  
non-moving.  
5–15%  
15%  
60–90%  
90%  
75–95%  
90%  
Recommended values  
Default values  
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AXIS P3215-VE Network Camera  
Detectors  
Note  
• To trigger on small objects or movements, use several small motion detection windows rather than one large window  
and select a low object size.  
• To avoid triggering on small objects, select a high object size.  
• While monitoring an area where moving objects are not expected, select a high history level. This will cause motion  
detection to trigger as long as the object is present in the window.  
• To only detect flashing light, select a low sensitivity. In other cases high sensitivity is recommended.  
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AXIS P3215-VE Network Camera  
Applications  
Applications  
Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for  
example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information  
about available applications, downloads, trials and licenses, go to www.axis.com/applications  
Note  
• It is recommended to run one application at a time.  
• Avoid running applications when the built-in motion detection is active.  
Application Licenses  
Some applications need a license to run. Licenses can be installed in two ways:  
Automatic installation — requires access to the Internet  
Manual installation — obtain the license key from the application vendor and upload the key to the Axis product  
To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under  
System Options > Support > System Overview.  
Install Application  
To install and start an application:  
1. Go to Setup > Applications.  
2. Under Upload Application, click Browse. Locate the application file and click Upload Package.  
3. Install the license (if applicable). For instructions, see the documentation provided by the application vendor.  
4. Start the application. Go to page Applications, select the application in the list of installed applications and click Start.  
5. Configure the application. For instructions, see the documentation provided by the application vendor.  
Note  
• Applications can be uploaded by product administrators.  
• Applications and licenses can be installed on multiple products at the same time using AXIS Camera Management, version  
3.10 and later.  
To generate a log file for the application, go to Applications. Select the application and click Log.  
Application Considerations  
If an application is upgraded, application settings, including the license, will be removed. The license must be reinstalled and  
the application reconfigured.  
If the Axis product’s firmware is upgraded, installed applications and their settings will remain unchanged, although this is not  
guaranteed by Axis Communications AB. Note that the application must be supported by the new firmware. For information about  
firmware upgrades, see Upgrade the Firmware.  
If the Axis product is restarted, running applications will restart automatically.  
If the Axis product is restored, installed applications remain unchanged but must be restarted. To start the application, go to  
Setup > Applications. Select the application in the list of installed applications and click Start. For information about restoring  
the Axis product, see Maintenance.  
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AXIS P3215-VE Network Camera  
Applications  
If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory  
default, see Reset to Factory Default Settings.  
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AXIS P3215-VE Network Camera  
Events  
Events  
The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product  
can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when  
the action is triggered is called an action rule.  
Setting Up an Action Rule  
An action rule defines the conditions that must be met for the product to perform an action, for example record video or send an  
email notification. If multiple conditions are defined, all of them must be met to trigger the action.  
The following example describes how to set up an action rule to record video to a network share if there is movement in the  
camera’s field of view.  
Set up motion detection and add a network share:  
1. Go to Detectors > Motion Detection and configure a motion detection window. See page 28  
2. Go to System Options > Storage and set up the network share. See page 46.  
Set up the action rule:  
1. Go to Events > Action Rules and click Add.  
2. Select Enable rule and enter a descriptive name for the rule.  
3. Select Detectors from the Trigger drop-down list.  
4. Select Motion Detection from the drop-down list. Select the motion detection window to use.  
5. Optionally, select a Schedule and Additional conditions. See below.  
6. Under Actions, select Record Video from the Type drop-down list.  
7. Select a Stream profile and configure the Duration settings as described below.  
8. Select Network Share from the Storage drop-down list.  
To use more than one trigger for the action rule, select Additional conditions and click Add to add additional triggers. When using  
additional conditions, all conditions must be met to trigger the action.  
To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds,  
during which the trigger should be ignored before the action rule can be activated again.  
The recording Duration of some actions can be set to include time immediately before and after the event. Select Pre-trigger time  
and/or Post-trigger time and enter the number of seconds. When While the rule is active is enabled and the action is triggered  
again during the post-trigger time, the recording time will be extended with another post-trigger time period.  
For more information, see the online help  
.
Add Recipients  
The product can send media files and messages to notify users about events. Before the product can send media files or notification  
messages, you must define one ore more recipients.  
To add a recipient:  
1. Go to Events > Recipients and click Add.  
2. Enter a descriptive name.  
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AXIS P3215-VE Network Camera  
Events  
3. Select a recipient Type.  
4. Enter the information needed for the recipient type.  
5. Click Test to test the connection to the recipient.  
6. Click OK.  
Set Up Email Recipients  
Email recipients can be configured by selecting one of the listed email providers, or by specifying the SMTP server, port and  
authentication used by, for example, a corporate email server.  
Note  
Some email providers have security filters that prevent users from receiving or viewing large amount of attachments, from  
receiving scheduled emails and similar. Check the email provider’s security policy to avoid delivery problems and locked  
email accounts.  
To set up an email recipient using one of the listed providers:  
1. Go to Events > Recipients and click Add.  
2. Enter a Name and select Email from the Type list.  
3. Enter the email addresses to send emails to in the To field. Use commas to separate multiple addresses.  
4. Select the email provider from the Provider list.  
5. Enter the user ID and password for the email account.  
6. Click Test to send a test email.  
To set up an email recipient using for example a corporate email server, follow the instructions above but select User defined as  
Provider. Enter the email address to appear as sender in the From field. Select Advanced settings and specify the SMTP server  
address, port and authentication method. Optionally, select Use encryption to send emails over an encrypted connection. The server  
certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates,  
see Certificates on page 38.  
Create Schedules  
Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside  
office hours. Use one of the predefined schedules or create a new schedule as described below.  
To create a new schedule:  
1. Go to Events > Schedules and click Add.  
2. Enter a descriptive name and the information needed for a daily, weekly, monthly or yearly schedule.  
3. Click OK.  
To use the schedule in an action rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page.  
Set Up Recurrences  
Recurrences are used to trigger action rules repeatedly, for example every 5 minutes or every hour.  
To set up a recurrence:  
1. Go to Events > Recurrences and click Add.  
2. Enter a descriptive name and recurrence pattern.  
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AXIS P3215-VE Network Camera  
Events  
3. Click OK.  
To use the recurrence in an action rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then  
select the recurrence from the second drop-down list.  
To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove.  
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AXIS P3215-VE Network Camera  
Recordings  
Recordings  
The Axis product can be configured to record video continuously or according to an action rule:  
To start a continuous recording, see page 35.  
To set up action rules, see page 32.  
To access recordings, see Recording List on page 35.  
To configure camera controlled storage, see Storage on page 45.  
Recording List  
Recorded videos are listed on the Recordings > List page. The list shows each recording’s start date and time, duration and the  
event that triggered the recording.  
To play or download a recording, follow these steps:  
1. Go to Recordings > List.  
2. Use the filter to narrow the list of recordings. Enter the desired filter criteria and click Filter. Some filters may take  
a long time to complete.  
3. Select the recording.  
4. Click Play to play the recording, or click Download to download the recording.  
Multiple recordings can be downloaded at the same time. Select the recordings and click Download. The downloaded file is a zip file  
containing a minimum of three files, of which the Matroska (mkv) files are the actual recordings. The recordings are time-stamped  
with the date and time they were downloaded (that is, not the date the recordings were made).  
Note  
To play recordings in Windows Media Player, AXIS Matroska File Splitter must be installed. AXIS Matroska File Splitter  
For detailed recording and video information, select a recording and click Properties.  
To remove a recording, select the recording and click Remove.  
Continuous Recording  
The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage  
on page 45. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.  
If a new stream profile is selected while a recording is ongoing, the recording will be stopped and saved in the recording list and a  
new recording with the new stream profile will start. All previous continuous recordings will remain in the recording list until they  
are removed manually or through automatic removal of old recordings.  
To start a continuous recording, follow these steps:  
1. Go to Recordings > Continuous.  
2. Select Enabled.  
3. Select the type of storage device from the Storage list.  
4. Select a Stream profile to use for continuous recordings.  
5. Click Save to save and start the recording.  
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AXIS P3215-VE Network Camera  
Languages  
Languages  
Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected  
language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click  
the Upload Language button. Select the new language from the list and click Save.  
Note  
• Resetting the product to factory default settings will erase any uploaded language files and reset the product language to  
English.  
• Clicking the Restore button on the Maintenance page will not affect the language.  
• A firmware upgrade will not affect the language used. However if you have uploaded a new language to the product and  
later upgrade the firmware, it may happen that the translation no longer matches the product's web pages. In this case,  
upload an updated language file.  
• A language already installed in the product will be replaced when a current or a later version of the language file is uploaded.  
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AXIS P3215-VE Network Camera  
System Options  
System Options  
Security  
Users  
User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can  
set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means  
that anybody may access the Live View page.  
The user list displays authorized users and user groups (access levels):  
Viewer - Access to the Live View page  
Operator - Access to the Live View page and to all settings except System Options  
Administrator - Unrestricted access to all settings; can add, modify and remove other users.  
Under HTTP/RTSP Password Settings, select the type of password to allow. You may need to allow unencrypted passwords if there are  
viewing clients that do not support encryption, or if you upgraded the firmware and existing clients support encryption but need  
to log in again and be configured to use this functionality.  
Under User Settings, select the Enable anonymous viewer login option to allow anonymous users access to the Live View page.  
Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls.  
Deselect the Enable Basic Setup option to hide the Basic Setup menu. Basic Setup provides quick access to settings that should be  
made before using the Axis product.  
ONVIF  
ONVIF (Open Network Video Interface Forum) is a global interface standard that makes it easier for end users, integrators, consultants,  
and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables interoperablity between  
different vendor products, increased flexibility, reduced cost and future-proof systems.  
By creating a user you automatically enable ONVIF communication. Use the user name and password with all ONVIF communication  
with the product. For more information see www.onvif.org  
IP Address Filter  
IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are  
allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.  
The administrator can add up to 256 IP address entries to the list (a single entry can contain multiple IP addresses).  
HTTPS  
HTTPS (HyperText Transfer Protocol over Secure Socket Layer, or HTTP over SSL) is a web protocol providing encrypted browsing.  
HTTPS can also be used by users and clients to verify that the correct device is being accessed. The security level provided by  
HTTPS is considered adequate for most commercial exchanges.  
The Axis product can be configured to require HTTPS when users from different user groups (administrator, operator, viewer) connect.  
To use HTTPS, an HTTPS certificate must first be installed. Go to System Options > Security > Certificates to install and manage  
certificates. See Certificates on page 38.  
To enable HTTPS on the Axis product:  
1. Go to System Options > Security > HTTPS  
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AXIS P3215-VE Network Camera  
System Options  
2. Select an HTTPS certificate from the list of installed certificates.  
3. Optionally, click Ciphers and select the encryption algorithms to use for SSL.  
4. Set the HTTPS Connection Policy for the different user groups.  
5. Click Save to enable the settings.  
To access the Axis product via the desired protocol, enter https:// or http:// in the address field in a browser.  
The HTTPS port can be changed on the System Options > Network > TCP/IP > Advanced page.  
IEEE 802.1X  
IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network  
devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol).  
To access a network protected by IEEE 802.1X, devices must be authenticated. The authentication is performed by an authentication  
server, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft Internet Authentication Service.  
In Axis implementation, the Axis product and the authentication server identify themselves with digital certificates using EAP-TLS  
(Extensible Authentication Protocol - Transport Layer Security). The certificates are provided by a Certification Authority (CA).  
You need:  
a CA certificate to authenticate the authentication server.  
a CA-signed client certificate to authenticate the Axis product.  
To create and install certificates, go to System Options > Security > Certificates. See Certificates on page 38. Many CA certificates  
are preinstalled.  
To allow the product to access a network protected by IEEE 802.1X:  
1. Go to System Options > Security > IEEE 802.1X.  
2. Select a CA Certificate and a Client Certificate from the lists of installed certificates.  
3. Under Settings, select the EAPOL version and provide the EAP identity associated with the client certificate.  
4. Check the box to enable IEEE 802.1X and click Save.  
Note  
For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP  
server. See Date & Time on page 39.  
Certificates  
Certificates are used to authenticate devices on a network. Typical applications include encrypted web browsing (HTTPS), network  
protection via IEEE 802.1X and secure upload of images and notification messages for example via email. Two types of certificates  
can be used with the Axis product:  
Server/Client certificates - To authenticate the Axis product.  
CA certificates - To authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is  
connected to an IEEE 802.1X protected network.  
Note  
Installed certificates, except preinstalled CA certificates, will be deleted if the product is reset to factory default. Preinstalled  
CA certificates that have been deleted will be reinstalled.  
A Server/Client certificate can be self-signed or issued by a Certificate Authority (CA). A self-signed certificate offers limited  
protection and can be used before a CA-issued certificate has been obtained.  
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System Options  
To install a self-signed certificate:  
1. Go to Setup > System Options > Security > Certificates.  
2. Click Create self-signed certificate and provide the requested information.  
To create and install a CA-signed certificate:  
1. Create a self-signed certificate as described above.  
2. Go to Setup > System Options > Security > Certificates.  
3. Click Create certificate signing request and provide the requested information.  
4. Copy the PEM-formatted request and send to the CA of your choice.  
5. When the signed certificate is returned, click Install certificate and upload the certificate.  
Server/Client certificates can be installed as Certificate from signing request or as Certificate and private key. Select Certificate  
and private key if the private key is to be upload as a separate file or if the certificate is in PKCS#12 format.  
The Axis product is shipped with several preinstalled CA certificates. If required, additional CA certificates can be installed:  
1. Go to Setup > System Options > Security > Certificates.  
2. Click Install certificate and upload the certificate.  
Date & Time  
The Axis product’s date and time settings are configured under System Options > Date & Time.  
Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see  
below).  
To change the date and time settings, select the preferred Time mode under New Server Time:  
Synchronize with computer time – Sets date and time according to the computer’s clock. With this option, date and  
time are set once and will not be updated automatically.  
Synchronize with NTP Server – Obtains date and time from an NTP server. With this option, date and time settings are  
updated continuously. For information on NTP settings, see NTP Configuration on page 42.  
If using a host name for the NTP server, a DNS server must be configured. See DNS Configuration on page 41.  
Set manually – Allows you to manually set date and time.  
If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving  
time changes.  
The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream. Use the  
predefined formats or see File Naming & Date/Time Formats in the online help  
for information on how to create custom date and  
time formats. To include date and time in the overlay text, go to Video and select Include date and Include time.  
Network  
Basic TCP/IP Settings  
The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version  
must always be enabled.  
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AXIS P3215-VE Network Camera  
System Options  
IPv4 Address Configuration  
By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are  
configured under System Options > Network > TCP/IP > Basic.  
DHCP (Dynamic Host Configuration Protocol) allows network administrators to centrally manage and automate the assignment of  
IP addresses. DHCP should only be enabled if using dynamic IP address notification, or if the DHCP can update a DNS server. It is  
then possible to access the Axis product by name (host name).  
If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis products, or reset  
the product to the factory default settings (see page 48) and then perform the installation again.  
To use a static IP address, check Use the following IP address and specify the IP address, subnet mask and default router.  
IPv6 Address Configuration  
If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router.  
To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router.  
ARP/Ping  
The product’s IP address can be assigned using ARP and Ping. For instructions, see Assign IP Address Using ARP/Ping on page 40.  
The ARP/Ping service is enabled by default but is automatically disabled two minutes after the product is started, or as soon as an IP  
address is assigned. To re-assign IP address using ARP/Ping, the product must be restarted to enable ARP/Ping for an additional  
two minutes.  
To disable the service, go to System Options > Network > TCP/IP > Basic and clear the option Enable ARP/Ping setting of IP address.  
Pinging the product is still possible when the service is disabled.  
Assign IP Address Using ARP/Ping  
The product's IP address can be assigned using ARP/Ping. The command must be issued within 2 minutes of connecting power.  
1. Acquire a free static IP address on the same network segment as the computer.  
2. Locate the serial number (S/N) on the product label.  
3. Open a command prompt and enter the following commands:  
Linux/Unix syntax  
arp -s <IP address> <serial number> temp  
ping -s 408 <IP address>  
Linux/Unix example  
arp -s 192.168.0.125 00:40:8c:18:10:00 temp  
ping -s 408 192.168.0.125  
Windows syntax (this may require that you run the command prompt as an administrator)  
arp -s <IP address> <serial number>  
ping -l 408 -t <IP address>  
Windows example (this may require that you run the command prompt as an administrator)  
arp -s 192.168.0.125 00-40-8c-18-10-00  
ping -l 408 -t 192.168.0.125  
4. Check that the network cable is connected and then restart the product by disconnecting and reconnecting power.  
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AXIS P3215-VE Network Camera  
System Options  
5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar.  
6. Open a browser and type http://<IP address> in the Location/Address field.  
For other methods of assigning the IP address, see the Installation and Management Software CD or the document Assign an IP  
Address and Access the Video Stream on Axis Support web at www.axis.com/techsup  
Note  
• To open a command prompt in Windows, open the Start menu and type cmd in the Run/Search field.  
• To use the ARP command in Windows 8/Windows 7/Windows Vista, right-click the command prompt icon and select  
Run as administrator.  
• To open a command prompt in Mac OS X, open the Terminal utility from Application > Utilities.  
AXIS Video Hosting System (AVHS)  
AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from  
The AVHS settings are configured under System Options > Network > TCP IP > Basic. The possibility to connect to an AVHS service  
is enabled by default. To disable, clear the Enable AVHS box.  
One-click enabled - Press and hold the product’s control button (see Hardware Overview on page 6 ) for about 3 seconds to  
connect to an AVHS service over the Internet. Once registered, Always will be enabled and the Axis product stays connected to  
the AVHS service. If the product is not registered within 24 hours from when the button is pressed, the product will disconnect  
from the AVHS service.  
Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will  
stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the  
one-click installation.  
AXIS Internet Dynamic DNS Service  
AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www.axiscam.net  
To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > Basic. Under  
Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently  
registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.  
Note  
AXIS Internet Dynamic DNS Service requires IPv4.  
Advanced TCP/IP Settings  
DNS Configuration  
DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under System  
Options > Network > TCP/IP > Advanced.  
Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server.  
To make manual settings, select Use the following DNS server address and specify the following:  
Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by  
semicolons. The host name is always the first part of a fully qualified domain name, for example, myserver is the host name in the  
fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name.  
Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers. The secondary DNS server is  
optional and will be used if the primary is unavailable.  
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AXIS P3215-VE Network Camera  
System Options  
NTP Configuration  
NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are configured under  
System Options > Network > TCP/IP > Advanced.  
Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.  
To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.  
Host Name Configuration  
The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS  
name. The host name is configured under System Options > Network > TCP/IP > Advanced.  
Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4.  
Select Use the host name to set the host name manually.  
Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product’s IP address changes.  
For more information, see the online help  
.
Link-Local IPv4 Address  
Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access  
the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static  
or DHCP-supplied IP address at the same time.  
This function can be disabled under System Options > Network > TCP/IP > Advanced.  
HTTP  
The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the  
default setting, which is 80, any port in the range 1024–65535 can be used.  
HTTPS  
The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to  
the default setting, which is 443, any port in the range 1024–65535 can be used.  
To enable HTTPS, go to System Options > Security > HTTPS. For more information, see HTTPS on page 37.  
NAT traversal (port mapping) for IPv4  
A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding  
network traffic from the private network to the “outside”, that is, the Internet. Security on the private network (LAN) is increased  
since most routers are pre-configured to stop attempts to access the private network (LAN) from the public network (Internet).  
Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side  
of a NAT router. With NAT traversal properly configured, all HTTP traffic to an external HTTP port in the NAT router is forwarded to  
the product.  
NAT traversal is configured under System Options > Network > TCP/IP > Advanced.  
Note  
• For NAT traversal to work, this must be supported by the router. The router must also support UPnPTM  
.
• In this context, router refers to any network routing device such as a NAT router, Network router, Internet Gateway,  
Broadband router, Broadband sharing device, or a software such as a firewall.  
Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnPTM  
Note that UPnPTM must be enabled in the product (see System Options > Network > UPnP).  
.
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AXIS P3215-VE Network Camera  
System Options  
Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in  
the field. If no router is specified, the product automatically searches for NAT routers on your network. If more than one router is  
found, the default router is selected.  
Alternative HTTP port - Select this option to manually define an external HTTP port. Enter the port number in the field. If no port is  
entered here, a port number is automatically selected when NAT traversal is enabled.  
Note  
• An alternative HTTP port can be used or be active even if NAT traversal is disabled. This is useful if your NAT router does not  
support UPnP and you need to manually configure port forwarding in the NAT router.  
• If you attempt to manually enter a port that is already in use, another available port is automatically selected.  
• When the port is selected automatically it is displayed in this field. To change this, enter a new port number and click Save.  
FTP  
The FTP server running in the Axis product enables upload of new firmware, user applications, etc. The FTP server can be disabled  
under System Options > Network > TCP/IP > Advanced.  
Note  
This FTP server has nothing to do with the product’s ability to transfer images via FTP to other locations and servers.  
RTSP  
The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be  
changed under System Options > Network > TCP/IP > Advanced. The default port is 554.  
Note  
H.264 video streams will not be available if the RTSP server is disabled.  
SOCKS  
SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other  
side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and  
notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).  
SOCKS is configured under System Options > Network > SOCKS. For more information, see the online help  
.
QoS (Quality of Service)  
QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network  
prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use.  
The QoS settings are configured under System Options > Network > QoS. Using DSCP (Differentiated Services Codepoint) values, the  
Axis product can mark different types of traffic.  
SNMP  
The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the  
group of devices and management station running SNMP. Community names are used to identify groups.  
AXIS Video MIB (Management Information Base) for video hardware can be used to monitor Axis-specific, hardware-related  
issues that may need administrative attention. For more information about AXIS Video MIB and to download MIB files, go to  
To enable and configure SNMP in the Axis product, go to the System Options > Network > SNMP page.  
Depending on the level of security required, select the version on SNMP to use.  
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AXIS P3215-VE Network Camera  
System Options  
Traps are used by the Axis product to send messages to a management system on important events and status changes. Check Enable  
traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message.  
Note  
If HTTPS is enabled, SNMP v1 and SNMP v2c should be disabled.  
Traps for SNMP v1/v2 are used by the Axis product to send messages to a management system on important events and status  
changes. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that  
should receive the message.  
The following traps are available:  
Cold start  
Warm start  
Link up  
Authentication failed  
Note  
All AXIS Video MIB traps are enabled when SNMP v1/v2c traps are enabled. It is not possible to turn on or off specific traps.  
SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.  
To use SNMP v3, HTTPS must be enabled, see HTTPS on page 37. To enable SNMP v3, check the box and provide the initial user  
password.  
Note  
The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see  
UPnPTM  
The Axis product includes support for UPnPTM. UPnPTM is enabled by default and the product is automatically detected by operating  
systems and clients that support this protocol.  
UPnPTM can be disabled under System Options > Network > UPnPTM  
.
RTP/H.264  
The RTP port range and multicast settings are configured under System Options > Network > RTP.  
The RTP port range defines the range of ports from which the video ports are automatically selected. For multicast streams, only  
certain IP addresses and port numbers should be used.  
Select Always Multicast Video to start multicast streaming without opening an RTSP session.  
Bonjour  
The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating  
systems and clients that support this protocol.  
Bonjour can be disabled under System Options > Network > Bonjour.  
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System Options  
Storage  
SD Card  
NOTICE  
To prevent corruption of recordings, the SD card should always be unmounted before it is ejected.  
Note  
For SD card recommendations see www.axis.com  
Supports microSD cards with up to 64 GB of storage. For best recording performance, use a microSDHC or microSDXC card with  
speed class 10.  
The following SD card file systems are supported:  
ext4 — recommended due to its resilience against data loss if the card is ejected or if there is abrupt power loss. To access  
data stored on the card from the Windows operating system, a third-party ext4 driver or application is required.  
vFAT — supported by most operating systems for personal computers.  
The SD card is managed on the System Options > Storage page. Click SD Card to open Storage Management.  
If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair. This option is only  
available for SD cards with ext4. For SD cards with vFAT, use a card reader or computer to troubleshoot the card.  
To avoid filling the card, it is recommended to remove recordings continuously. Under General Settings, select Remove recordings  
older than and select the number of days or weeks.  
To stop writing to the card and protect recordings from being removed, select Lock under General Settings.  
Mount and Unmount SD Card  
NOTICE  
To prevent corruption of recordings, the SD card should always be unmounted before it is ejected.  
The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual  
mount is only required if the card has been unmounted and not ejected and re-inserted.  
To unmount the SD card:  
1. Open the Axis product’s webpages and go to Setup > System Options > Storage.  
2. Click SD Card.  
3. Click Unmount.  
4. The card can now be removed.  
Format SD Card  
NOTICE  
Formatting the SD card will remove all data and recordings stored on the card.  
Important  
If autoformat is enabled, only use new or empty SD cards. Any data stored on the card will be lost when the card is inserted  
into the Axis product.  
An SD card inserted into the product can be manually formatted to one of the supported file systems. To manually format the  
SD card, follow these steps:  
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System Options  
1. Insert the SD card in the SD card slot.  
2. Open the Axis product’s webpages and go to Setup > System Options > Storage.  
3. Click SD Card.  
4. Click Format and select the desired file system.  
5. Click OK to start formatting the card.  
Network Share  
Network share allows you to add network storage such as a NAS (network-attached storage). The NAS shall be dedicated for  
recordings and data from the Axis products connected to the network. For information about reference NAS devices, go to  
Note  
For NAS recommendations see www.axis.com  
To add a network share:  
1. Go to System Options > Storage.  
2. Click Network Share.  
3. Enter the IP address, DNS or Bonjour name to the host server in the Host field.  
4. Enter the name of the share in the Share field. Sub folders cannot be used.  
5. If required, select The share requires login and enter the user name and password.  
6. Click Connect.  
To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools.  
To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings  
older than and select the number of days or weeks.  
To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings.  
Maintenance  
The Axis product provides several maintenance functions. These are available under System Options > Maintenance.  
Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current  
settings.  
Note  
A restart clears all entries in the Server Report.  
Click Restore to reset most settings to the factory default values. The following settings are not affected:  
the boot protocol (DHCP or static)  
the static IP address  
the default router  
the subnet mask  
the system time  
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AXIS P3215-VE Network Camera  
System Options  
the IEEE 802.1X settings  
the focus position  
uploaded applications are kept but must be restarted  
Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The  
Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 48.  
To reset the optics, click Calibrate under System Options > Maintenance > Optics. This may be necessary in situations where the  
optics has lost its calibration during transport or has been exposed to extreme vibrations. If necessary configure focus and zoom  
again (see Basic Setup on page 15).  
For information about firmware upgrade, see Upgrade the Firmware on page 49.  
Support  
Support Overview  
The System Options > Support > Support Overview page provides information on troubleshooting and contact information,  
should you require technical assistance.  
See also Troubleshooting on page 49.  
System Overview  
To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that  
can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log  
items. Many of the captions are links to the proper Setup page.  
Logs & Reports  
The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If  
contacting Axis Support, please provide a valid Server Report with your query.  
System Log - Provides information about system events.  
Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the  
product (see below).  
Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included  
in the Server Report.  
You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report  
text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live  
View. The server report .zip file should always be included when contacting support.  
Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or  
when contacting Axis Support.  
Connection List - Lists all clients that are currently accessing media streams.  
Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.  
The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration .  
The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).  
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System Options  
Advanced  
Scripting  
Scripting allows experienced users to customize and use their own scripts.  
NOTICE  
Improper use may cause unexpected behavior and loss of contact with the Axis product.  
Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide  
assistance for problems with customized scripts.  
To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its  
factory default settings, see page 48.  
For more information, see www.axis.com/developer  
File Upload  
Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go  
to System Options > Advanced > File Upload.  
Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the  
selected user group (viewer, operator or administrator) for the uploaded file.  
Plain Config  
Plain Config is for advanced users with experience of Axis product configuration. Most parameters can be set and modified from  
this page.  
To open Plain Config, go to System Options > Advanced > Plain Config. Axis Support does not provide assistance.  
Reset to Factory Default Settings  
Important  
Reset to factory default should be used with caution. A reset to factory default will reset all settings, including the IP  
address, to the factory default values.  
Note  
The installation and management software tools are available on the CD supplied with the product and from the support  
To reset the product to the factory default settings:  
1. Disconnect power from the product.  
2. Press and hold the control button and reconnect power. See Hardware Overview on page 6 .  
3. Keep the control button pressed for about 15–30 seconds until the status LED indicator flashes amber.  
4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset  
to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90  
5. Using the installation and management software tools, assign an IP address, set the password, and access the video stream.  
It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance.  
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AXIS P3215-VE Network Camera  
Troubleshooting  
Troubleshooting  
Check the Firmware  
Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem  
should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The  
current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.  
Upgrade the Firmware  
Important  
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.  
• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the  
new firmware) although this is not guaranteed by Axis Communications AB.  
Note  
• After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the  
upgrade, always wait 10 minutes even if you suspect the upgrade has failed.  
• When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality  
available. Always read the upgrade instructions and release notes available with each new release before upgrading  
the firmware.  
To upgrade the product’s firmware:  
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website  
2. Go to Setup > System Options > Maintenance in the product’s webpages.  
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.  
4. Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.  
AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.  
Emergency Recovery Procedure  
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status  
indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.  
1. In UNIX/Linux, type the following from the command line:  
arp -s <IP address> <serial number> temp  
ping -l 408 <IP address>  
In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as  
an administrator):  
arp -s <IP address> <serial number>  
ping -l 408 -t <IP address>  
2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.  
3. Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade  
file to use. Then click Load to restart the upgrade process.  
4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the  
Status indicator.  
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AXIS P3215-VE Network Camera  
Troubleshooting  
5. Reinstall the product, referring to the Installation Guide.  
Symptoms, Possible Causes and Remedial Actions  
Problems setting the IP address  
Try the installation again. The IP address must be set within two minutes after power has been  
applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address  
Using ARP/Ping on page 40.  
When using ARP/Ping  
The product is located on a  
different subnet  
If the IP address intended for the product and the IP address of the computer used to access the  
product are located on different subnets, you will not be able to set the IP address. Contact your  
network administrator to obtain an IP address.  
The IP address is being used  
by another device  
Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS  
window, type ping and the IP address of the product):  
• If you receive: Reply from <IP address>: bytes=32; time=10...  
this means that the IP address may already be in use by another device on the network.  
Obtain a new IP address from the network administrator and reinstall the product.  
• If you receive: Request timed out, this means that the IP address is available  
for use with the Axis product. Check all cabling and reinstall the product.  
Possible IP address conflict  
with another device on the  
same subnet.  
The static IP address in the Axis product is used before the DHCP server sets a dynamic address.  
This means that if the same default static IP address is also used by another device, there may  
be problems accessing the product.  
The product cannot be accessed from a browser  
Cannot log in  
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting  
to log in. You may need to manually type http or https in the browser’s address field.  
If the password for the user root is lost, the product must be reset to the factory default settings.  
The IP address has been  
changed by DHCP  
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has  
been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the  
network. Identify the product using its model or serial number, or by the DNS name (if the name  
has been configured).  
If required, a static IP address can be assigned manually. For instructions, see the Installation and  
Management Software CD or the document Assign an IP Address and Access the Video Stream on  
Axis Support web at www.axis.com/techsup.  
Certificate error when using For authentication to work properly, the date and time settings in the Axis product should be  
IEEE 802.1X  
synchronized with an NTP server. See Date & Time on page 39.  
The product is accessible locally but not externally  
Router configuration  
To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal  
feature which will attempt to automatically configure the router to allow access to the Axis  
product, see NAT traversal (port mapping) for IPv4 on page 42. The router must support UPnPTM  
.
Firewall protection  
Check the Internet firewall with your network administrator.  
Default routers required  
Check if you need to configure the router settings from System Options > Network > TCP/IP >  
Basic.  
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AXIS P3215-VE Network Camera  
Troubleshooting  
Problems with streaming H.264  
Problems with AXIS Media  
Control (Internet Explorer  
only)  
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX  
controls. Also, make sure that AXIS Media Control is installed on your computer.  
No H.264 displayed in the  
client  
Check that the relevant H.264 connection methods and correct interface are enabled in the AMC  
Control Panel (streaming tab). See AXIS Media Control (AMC) on page 12.  
In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.  
Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.  
Multicast H.264 only  
accessible by local clients  
Check if your router supports multicasting, or if the router settings between the client and the  
product need to be configured. The TTL (Time To Live) value may need to be increased.  
No multicast H.264  
displayed in the client  
Check with your network administrator that the multicast addresses used by the Axis product  
are valid for your network.  
Check with your network administrator to see if there is a firewall preventing viewing.  
Installation of additional  
ActiveX component  
restricted or prohibited  
Configure the Axis product to use a Java applet for updating video images in your browser. Go to  
Setup > Live View Config and select Java applet under Default viewer.  
Poor rendering of H.264  
images  
Ensure that your graphics card is using the latest driver. The latest drivers can usually be  
downloaded from the manufacturer’s website.  
Color saturation is different Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more  
in H.264 and Motion JPEG  
information.  
Lower frame rate than  
expected  
See Performance Considerations on page 55.  
Reduce the number of applications running on the client computer.  
Limit the number of simultaneous viewers.  
Check with the network administrator that there is enough bandwidth available.  
Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only  
key frames.  
Lower the image resolution.  
The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis  
product. See Technical Specifications on page 53.  
Video and image problems, general  
Image unsatisfactory  
Check the video stream and camera settings under Setup > Video > Video Stream and Setup >  
Video > Camera Settings.  
Motion Detection triggers unexpectedly  
Changes in luminance  
Motion detection is based on changes in luminance in the image. This means that if there are  
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity  
setting to avoid problems with luminance.  
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AXIS P3215-VE Network Camera  
Troubleshooting  
Storage and disk management problems  
Storage disruption  
A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other  
read or write problems occur. To identify the source of the problem, check the System Log under  
System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to  
re-mount the storage device.  
For information on how to set up a storage disruption alarm, see Events on page 32.  
Video cannot be recorded  
Check that the SD card is not write protected (that is, read only).  
SD card cannot be mounted Reformat the SD card and then click Mount.  
NOTICE  
Formatting the card will remove all content, including all recordings, from the SD card.  
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AXIS P3215-VE Network Camera  
Technical Specifications  
Technical Specifications  
Item  
Specifications  
Function/group  
Camera  
Models  
Image sensor  
Lens  
AXIS P3215-VE HDTV 1080p  
Progressive scan RGB CMOS 1/2.8"  
Varifocal, remote focus and zoom, P-iris, IR corrected, megapixel resolution  
3-10.5 mm, F1.4:  
horizontal angle of view 95°-34°  
diagonal angle of view: 112°-38°  
vertical angle of view 50°-19°  
Minimum  
illumination  
Color: 0.25 lux, F1.4  
B/W: 0.05 lux, F1.4  
Shutter time  
Pan/Tilt/Zoom  
1/28000 s to 2 s with power line frequency 50 Hz  
1/33500 s to 2 s with power line frequency 60 Hz  
Pan 180°  
Tilt 90°  
Rotation 95°  
Digital PTZ, Preset positions, Guard tour  
Pan/Tilt/Zoom  
functionalities  
Video  
Video  
compression  
H.264 Main and Baseline Profile (MPEG-4 Part 10/AVC) Motion JPEG  
Resolutions  
HDTV 1080p 1920x1080 to 160x90  
Frame rate H.264  
25/30 fps with power line frequency 50/60 Hz  
25/30 fps with power line frequency 50/60 Hz  
Frame rate  
Motion JPEG  
Video streaming  
Image settings  
Multiple, individually configurable streams in H.264 and Motion JPEG  
Controllable frame rate and bandwidth VBR/CBR H.264  
Compression, Color, Brightness, Sharpness, Contrast, White balance, Exposure control,  
Exposure zones, Backlight compensation, Fine tuning of behavior at low light, WDR -  
dynamic contrast, Text and image overlay, Mirroring of images, Privacy mask  
Rotation: 0°, 90°, 180°, 270°, including Corridor Format  
Network  
Security  
Password protection, IP address filtering, IEEE 802.1X* network access control, HTTPS*  
encryption, digest authentication, user access log, Centralized Certificate Management.  
*This product includes software developed by the OpenSSL Project for use in the OpenSSL  
Toolkit (http://www.openssl.org/), and cryptographic software written by Eric Young  
Supported  
protocols  
IPv4/v6, HTTP, HTTPS*, SSL/TLS*, QoS Layer 3 DiffServ, FTP, CIFS/SMB, SMTP, Bonjour,  
UPnP, SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP,  
ICMP, DHCP, ARP, SOCKS, SSH.  
This product includes software developed by the OpenSSL Project for use in the OpenSSL  
Toolkit (http://www.openssl.org/), and cryptographic software written by Eric Young  
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AXIS P3215-VE Network Camera  
Technical Specifications  
Item  
Specifications  
Function/group  
System  
Integration  
Application  
Programming  
Interface  
Open API for software integration, including VAPIX® and AXIS Camera Application  
Platform; specifications at www.axis.com.  
AXIS Video Hosting System (AVHS) with One-Click Camera Connection.  
ONVIF Profile S; specification available at www.onvif.org  
AXIS Media Control SDK (available at www.axis.com) event trigger data in video stream  
Quality of Service (QoS) layer 3, DiffServ Model  
Embedded Linux operating system  
Intelligent video  
Video motion detection, active tampering alarm, AXIS Camera Application Platform  
enabling installation of additional applications  
Event triggers  
Event actions  
Applications, detectors, hardware, input signal, PTZ, storage, system, time  
Day/Night vision mode  
Overlay text  
File upload: FTP, HTTP, HTTPS, network share and email  
Notification: email, HTTP HTTPS, and TCP, SNMP trap  
Video recording to edge storage  
Pre- and post-alarm video buffering  
PTZ control (guard tour, preset position)  
Video buffer  
40 MB pre- and post alarm  
Video access from Camera live view  
web browser  
Video recording to file (ASF)  
Customizable HTML pages  
Windows XP, Windows Vista, Windows Server 2008, Windows 7, Windows 8, Windows  
Server 2012 and DirectX 9c or higher  
For other operating systems and browsers see www.axis.com/techsup  
Installation,  
AXIS Camera Management tool on CD and web-based configuration  
management and Configuration of backup and restore  
maintenance  
Firmware upgrades over HTTP or FTP, firmware available on www.axis.com  
General  
Casing  
Aluminum inner camera module with encapsulated electronics  
IP66- and NEMA 4X-rated, IK10 impact-resistant, polycarbonate casing with  
dehumidifying membrane  
Color: White NCS S 1002-B. For repainting instructions and impact on warranty, contact  
your Axis partner  
Processor,  
memory  
256 MB RAM, 128 MB Flash  
Power  
Power over Ethernet IEEE 802.3af/802.3at Type 1 Class 3  
Max power consumption: 8.4 W  
Typical power consumption: 3.5 W  
Connectors  
RJ45 10BASE-T/100BASE-TX PoE  
Local storage  
microSD/microSDHC/microSDXC slot supporting memory card up to 64 GB (card not  
included).  
For best performance, use a microSDHC or microSDXC card with speed class 10.  
Support for recording to network share (network-attached storage or file server)  
Operating  
conditions  
-30 °C to 50 °C (-22 °F to 122 °F)  
Humidity 10 to 100% RH (condensing)  
Approvals  
EN 55022 Class B, EN 61000-6-1, EN 61000-6-2, EN 55024, EN 50121-4, IEC 62236-4  
FCC Part 15 Subpart B Class B  
ICES-003 Class B  
VCCI Class B  
C-tick AS/NZS CISPR 22  
IEC/EN/UL 60950-22  
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AXIS P3215-VE Network Camera  
Technical Specifications  
Item  
Specifications  
Function/group  
IEC 60068-2-1, IEC 60068-2-2, IEC 60068-2-6 (Vibration) class 4M4, IEC 60068-2-27  
(shock) Class 4M4, IEC 60068-2-14, IEC 60068-2-78 Class 4K3  
IEC/EN 60529 IP66  
NEMA 250 Type 4X  
IEC/EN 62262 IK10  
Weight  
790 g (1.7 lb)  
Included  
accessories  
Installation Guide, Installation and Management Software CD, Windows decoder 1-user  
license, Mounting bracket, Cable gasket, Resistorx T20 L-key, Weather shield, Drill hole  
template  
Video  
AXIS Camera Companion (included), AXIS Camera Station and video management  
software from Axis’ Application Development Partners.  
management  
software (not  
included)  
Optional  
accessories  
AXIS P3215-VE specific accessories:  
AXIS ACI Conduit Bracket A  
AXIS P32-VE Pendant Kit including Weather Shield  
AXIS T94M01L Recessed Mount  
AXIS T94T01S Mounting Bracket  
General accessories:  
AXIS T98A17-VE Surveillance Cabinet  
AXIS T90B Illuminators  
Mounts  
Conduit adapters  
Connectors  
SD Card Slot  
Supports microSD cards with up to 64 GB of storage. For best recording performance, use a microSDHC or microSDXC card with  
speed class 10.  
Performance Considerations  
When setting up your system, it is important to consider how various settings and situations will affect performance. Some factors  
affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both. If the load on the  
CPU reaches its maximum, this will also affect the frame rate.  
The following factors are among the most important to consider:  
High image resolution and/or lower compression levels result in images containing more data. Bandwidth affected.  
Access by large numbers of Motion JPEG and/or unicast H.264 clients. Bandwidth affected.  
Simultaneous viewing of different streams (resolution, compression) by different clients. Effect on frame rate and  
bandwidth.  
Accessing Motion JPEG and H.264 video streams simultaneously. Frame rate and bandwidth affected.  
Heavy usage of event settings affect the product’s CPU load. Frame rate affected.  
Heavy network utilization due to poor infrastructure. Bandwidth affected.  
Viewing on poorly performing client computers lowers perceived performance. Frame rate affected.  
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