Hot Food Drop-In Wells
Electric
100-HW/D443
Models:
100-HW/D4
100-HW/D6
100-HW/D443
100-HW/D643
200-HW/D4
200-HW/D6
300-HW/D4
300-HW/D443
300-HW/D643
300-HW/D6
400-HW/D4
400-HW/D6
500-HW/D4
500-HW/D6
300-HW/D4
300-HW/D443
• INSTALLATION
• OPERATION
500-HW/D4
Pans not included
• MAINTENANCE
W164 N9221 Water Street • P.O. Box 450 • Menomonee Falls, Wisconsin 53052-0450 USA
PHONE: 262.251.3800 • 800.558.8744 USA/CANADA FAX: 262.251.7067 • 800.329.8744 U.S.A. ONLY
MN-28756 • 06/11
p r i n t e d i n u .s .a .
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DELIVERY
UNPACKING
1. Carefully remove the
appliance from the
carton or crate.
This Alto-Shaam appliance has been
thoroughly tested and inspected to ensure only
the highest quality unit is provided. Upon
receipt, check for any possible shipping damage
and report it at once to the delivering carrier.
See Transportation Damage and Claims section
located in this manual.
®
®
NOTE: Do not discard the
carton and other
packaging material
until you have
This appliance, complete with unattached
items and accessories, may have been delivered
in one or more packages. Check to ensure that all
standard items and options have been received
with each model as ordered.
inspected the unit
for hidden damage
and tested it for
proper operation.
2. Read all instructions in this manual carefully
Save all the information and instructions
packed with the appliance. Complete and return
the warranty card to the factory as soon as
possible to ensure prompt service in the event of a
warranty parts and labor claim.
before initiating the installation of this appliance.
DO NOT DISCARD THIS MANUAL.
This manual is considered to be part of the
appliance and is to be provided to the owner
or manager of the business or to the person
responsible for training operators. Additional
manuals are available from the Alto-Shaam
Tech Team Service Department.
This manual must be read and understood
by all people using or installing the equipment
model. Contact the Alto-Shaam Tech Team Service
Department if you have any questions concerning
installation, operation, or maintenance.
3. Remove all protective plastic film, packaging
materials, and accessories from the appliance
before connecting electrical power. Store any
accessories in a convenient place for future use.
NOTE: All claims for warranty must include the
full model number and serial number of
the unit.
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SAFETY PROCEDURES
AND PRECAUTIONS
Knowledge of proper procedures is essential to the
safe operation of electrically and/or gas energized
equipment. In accordance with generally accepted
product safety labeling guidelines for potential
hazards, the following signal words and symbols
may be used throughout this manual.
1. This appliance is intended to cook, hold
or process foods for the purpose of human
consumption. No other use for this appliance is
authorized or recommended.
2. This appliance is intended for use in commercial
establishments where all operators are
familiar with the purpose, limitations, and
associated hazards of this appliance. Operating
instructions and warnings must be read and
understood by all operators and users.
DANGER
Used to indicate the presence of
a hazard that WILL cause severe
personal injury, death, or substantial
property damage if the warning
included with this symbol is ignored.
3. Any troubleshooting guides, component views,
and parts lists included in this manual are for
general reference only and are intended for use
by qualified technical personnel.
WARNING
4. This manual should be considered a permanent
part of this appliance. This manual and all
supplied instructions, diagrams, schematics,
parts lists, notices, and labels must remain with
the appliance if the item is sold or moved to
another location.
Used to indicate the presence of
a hazard that CAN cause personal
injury, possible death, or major
property damage if the warning
included with this symbol is ignored.
CAUTION
Used to indicate the presence of a
hazard that can or will cause minor or
moderate personal injury or property
damage if the warning included with
this symbol is ignored.
NOTE
For equipment delivered for use
in any location regulated by the
following directive:
CAUTION
DO NOT DISPOSE OF ELECTRICAL
OR ELECTRONIC EQUIPMENT WITH
OTHER MUNICIPAL WASTE.
Used to indicate the presence of a hazard that
can or will cause minor personal injury, property
damage, or a potential unsafe practice if the
warning included with this symbol is ignored.
NOTE: Used to notify personnel of
installation, operation, or
maintenance information that is
important but not hazard related.
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INSTALLATION
DANGER
ALTERATION, ADJUSTMENT,
SERVICE, OR MAINTENANCE COULD
RESULT IN SEVERE INJURY, DEATH,
OR CAUSE PROPERTY DAMAGE.
CAUTION
IMPROPER INSTALLATION,
TO PREVENT PERSONAL INJURY,
USE CAUTION WHEN MOVING OR
LEVELING THIS APPLIANCE.
READ THE INSTALLATION,
OPERATING AND MAINTENANCE
INSTRUCTIONS THOROUGHLY
BEFORE INSTALLING OR SERVICING
THIS EQUIPMENT.
®
The Alto-Shaam appliance
must be installed in a
location that will permit
the unit to function for its
intended purpose and
to allow for proper
LEVELING
The heated well
should be leveled before the
electrical supply is connected. Level the appliance
from side-to-side and front-to-back with the use of
a spirit level. For appliances installed on a mobile
stand, it is important that the floor surface be level
due to the probability of frequent repositioning.
cleaning, and maintenance.
1. The appliance must be installed on a stable and
level surface. A non-combustible, heat resistant
surface is highly recommended.
NOTE
It is important to apply a food grade silicone
underneath the decor flange to seal flange to the
countertop.
2. DO NOT install this appliance in any area where
it may be affected by any adverse conditions
such as steam, grease, dripping water, high
temperatures, etc.
OPTIONS AND ACCESSORIES
pan divider bars
3. The outer walls of the hot well can reach 200°F
(93°C) to 260°F (127°C). Verify countertop material
temperature rating with manufacturer before
installing to ensure counter can withstand heat.
• hw series full-size
16019
1011928
11318
• 300-hw/d443 & d643 full-size
• hw series half-size / third-size
ROUGH CUT COUNTER TOP OPENING
model 100-HW/D4 or D6 one pan:
14-1/4" x 22-3/4" (362mm x 578mm)
14-1/4" x 29-3/4" (362mm x 756mm)
22-3/4" x 27" (686mm x 563mm)
40" x 22-3/4" (1016mm x 578mm)
40" x 29-3/4" (1016mm x 756mm)
53-1/8" x 22-3/4" (1350mm x 578mm)
66-1/4" x 22-3/4" (1683mm x 578mm)
model 100-HW/D443 or D643 one & one-thrid pan:
model 200-HW/D4 or D6 two pan:
model 300-HW/D4 or D6 three pan:
model 300-HW/D443 or D643 three & one-third pan:
model 400-HW/D4 or D6 four pan:
model 500-HW/D4 or D6 five pan:
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INSTALLATION
ELECTRICAL CONNECTION
1. An identification tag is permanently mounted
DANGER
on the appliance.
ENSURE POWER SOURCE
2. This appliance is equipped with a three-prong
grounding plug. For your protection against
shock hazard this appliance should be plugged
directly into a properly grounded three-
prong receptacle. Do not cut or remove the
grounding prong from this plug. Plug the unit
into a properly grounded receptacle ONLY,
positioning the unit so that the plug is easily
accessible in case of an emergency. Arcing
will occur when connecting or disconnecting
the unit unless all controls are in the “OFF”
position.
MATCHES VOLTAGE STAMPED
ON APPLIANCE NAMEPLATE.
DANGER
ELECTRICAL CONNECTIONS MUST
BE MADE BY A QUALIFIED SERVICE
TECHNICIAN IN ACCORDANCE WITH
APPLICABLE ELECTRICAL CODES.
3. Proper receptacle or outlet configuration or
permanent wiring for this unit must be
installed by a licensed electrician in
accordance with applicable local
electrical codes.
DANGER
To avoid electrical shock, this
appliance MUST be adequately
For CE approved units: To prevent an electrical
shock hazard between the appliance and other
appliances or metal parts in close vicinity, an
equalization-bonding stud is provided. An
equalization bonding lead must be connected to
this stud and the other appliances / metal parts
to provide sufficient protection against potential
difference. The terminal is marked
grounded in accordance with local
electrical codes or, in the absence of
local codes, with the current edition
of the National Electrical Code ANSI/
NFPA No. 70. In Canada, all electrical
connections are to be made in
accordance with CSA C22.1, Canadian
Electrical Code Part 1 or local codes.
with the following symbol.
NOTE: CE approved appliances must be
connected to an electrical circuit that is
protected by an external GFCI outlet.
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INSTALLATION
ELECTRICAL SPECIFICATIONS
Refer to wire diagram sent with unit.
ELECTRICAL • 100-HW
voltage
phase
cycle/hz
amps
kW
plug configuration
120 (agcy)
1
60
4.8
0.6
nema 5-15p
15a-125v plug
ELECTRICAL • 200-HW
voltage
phase
cycle/hz
amps kWplug configuration
120 (agcy)
1
60
10.6
1.3
nema 5-15p
nema 6-15p
cee 7/7
15a-125v plug
15a-250v plug
220-230v plug
240 (agcy)
at 208
1
1
1
60
60
60
5.3
4.6
5.3
1.3
1.0
1.3
at 240
230 (agcy)
1
50/60
5.1
1.2
ELECTRICAL • 300-HW
voltage
phase
cycle/hz
amps
kW
plug configuration
120 (agcy)
1
60
21.4
2.6
nema l5-30p
nema 6-15p
cee 7/7
30a-125v plug
15a-250v plug
220-230v plug
240 (agcy)
at 208
1
1
1
60
60
60
10.7
9.2
10.7
2.6
1.9
2.6
at 240
230 (agcy)
1
50/60
10.3
2.4
ELECTRICAL • 400-HW
voltage
phase
cycle/hz
amps
kW
plug configuration
120 (agcy)
1
60
19.7
2.4
nema l5-30p
nema 6-15p
cee 7/7
30a-125v plug
15a-250v plug
220-230v plug
240 (agcy)
at 208
1
1
1
60
60
60
9.9
8.5
9.8
2.4
1.8
2.4
at 240
230 (agcy)
1
50/60
9.5
2.2
ELECTRICAL • 500-HW
voltage
phase
cycle/hz
amps
kW
plug configuration
120
1
60
23.6
2.8
nema l5-30p
nema 6-15p
cee 7/7
30a-125v plug
15a-250v plug
220-230v plug
240 (agcy)
at 208
1
1
1
60
60
60
11.8
10.2
11.8
2.8
2.1
2.8
at 240
230
1
50/60
11.3
2.6
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INSTALLATION
REMOTE CONTROL HOUSING MOUNTING INSTRUCTIONS
100-, 200- & 300-HW
400- & 500-HW
PAN DIVIDER
BARS #16019
FLEXIBLE WATER-
TIGHT TETHER
FLEXIBLE WATER-
TIGHT TETHER
Apply a food grade silicone
along the outside edge of
the hot well support flange.
DECOR FACE SCREWS
1. 100-HW, 200-HW or 300-HW: Cut a 5-1/4" x 4-1/2"
(133mm x 114mm) opening in the location where the
control is to be positioned.
3. Remove the knob(s) from the thermostat(s) by pulling knob
away from control. Remove the décor face from the unit by
removing one screw located to the right of the thermostat.
(Two screws for double pod.) See diagram above.
400-HW or 500-HW: Cut a 9-1/8" x 4-1/2" (232mm x
114mm) opening in the location where the control is to
be positioned.
4. Route control housing through opening cut in step 1. Secure
the décor face housing to the control housing using the
screw(s) removed in step 3.
2. Thoroughly clean and dry the mounting surface around
the control cut-out opening on which the décor face will be
applied.
5. Remove the protective film from the mounting tape on the
inside flanges of the décor face and apply the décor face to
the mounting surface. Two holes are provided in décor face
for additional mounting screws (not provided) if desired.
NOTE: The control face will not properly adhere to an
unclean surface.
6. Reattach the knob(s) to the thermostat(s).
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INSTALLATION
DIMENSIONS • CAPACITY
100-HW/D4 & 100-HW/D6
HW/D4
HW/D6
HW/D443
HW/D4
DEPTH
DEPTH
WIDTH & LENGTH
WIDTH & LENGTH
7-1/2" (190mm)
6-3/16" (157mm)
9-1/2" (241mm)
8-3/16" (208mm)
16-1/8" (409mm)
16-1/8" (409mm)
22-3/16" (563mm)
13-13/16" (350mm)
One (1) flexible
7" (175mm)
12-1/16" (306mm)
to electrical cord
water-tight tether
36" (914mm)
Control
Control
12" (305mm)
to electrical cord
Electrical Cord
60" (1524mm)
4-5/16" (110mm)
PRODUCT\PAN CAPACITY (based on 4" deep pans)
D4: 24 lb (10.8 kg) / D443: 32 lbs (14.6 kg) max.
max. volume: D4: 15 qt. (19 L) / D443: 21 qt (24 L)
Control
5-5/16" (135mm)
FULL-SIZE PANS*:
One (1) 12" x 20" x 4"
GN 1/1 (325mm x 530mm x 102mm)
Two (2) 12" x 10" x 4"
HALF-SIZE PANS*:
GN 1/2 (325mm x 265mm x 102mm)
THIRD-SIZE PANS*: D4: Three (3) / D443: Four (4) 12" x 6' x 4"
GN 1/3 (325mm x 176mm x 102mm)
*will also accept 2-1/2" (65mm) deep pans; d6 units will accept 6" (153mm) deep pans
200-HW/D4 & 200-HW/D6
HW/D4 DEPTH
HW/D6 DEPTH
9-1/2" (241mm)
28-15/16" (734mm)
7-1/2" (190mm)
6-3/16" (157mm)
8-3/16" (208mm)
26-9/16" (675mm)
22-3/16" (563mm)
7" (175mm)
3-1/16" (78mm)
to electrical cord
14-1/2" (367mm)
to electrical cord
One (1) flexible
water-tight tether
36" (914mm)
Control
Control
4-5/16" (110mm)
Electrical Cord
60" (1524mm)
PRODUCT\PAN CAPACITY (based on 4" deep pans)
48 lb (21.6 kg) maximum
max. volume: 30 qt (38 L)
FULL-SIZE PANS*:
HALF-SIZE PANS*:
THIRD-SIZE PANS*:
Two (2) 12" x 20" x 4"
5-5/16" (135mm)
GN 1/1 (325mm x 530mm x 102mm)
Four (4) 12" x 10" x 4"
GN 1/2 (325mm x 265mm x 102mm)
Six (6) 12" x 6" x 4"
GN 1/3 (325mm x 176mm x 102mm)
*will also accept 2-1/2" (65mm) deep pans; d6 units will accept 6" (153mm) deep pans
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INSTALLATION
DIMENSIONS • CAPACITY
300-HW/D4
WIDTH & DEPTH
300-HW/D6
WIDTH & DEPTH
300-HW/D443
WIDTH & DEPTH
300-HW/D643
WIDTH & DEPTH
300-HW/D4, D6, D443, D643
6-3/16" (157mm)
8-3/16" (208mm)
8-3/16" (208mm)
6-3/16" (157mm)
42" (1066mm)
LENGTH
(all models)
20-15/16" (533mm)
One (1) flexible
to electrical cord
water-tight tether
36" (914mm)
7-1/2" (190mm)
9-1/2" (241mm)
Electrical Cord
60" (1524mm)
9-1/2" (241mm)
7-1/2" (190mm)
5-5/16" (134mm)
6-15/16" (175mm)
PRODUCT\PAN CAPACITY (based on 4" deep pans)
4-1/2" (113mm)
4-15/16" (125mm)
D4: 62 lb (30 kg) / D443: 96 lb (44 kg) max.
max. volume: D4: 45 qt (57 L) / D443: 60 qt (76 L)
FULL-SIZE PANS*: Three (3) 12" x 20" x 4"
GN 1/1 (325mm x 530mm x 102mm)
HALF-SIZE PANS*: Six (6) 12" x 10" x 4"
5" (127mm)
GN 1/2 (325mm x 265mm x 102mm)
7" (175mm)
39-5/8" (1006mm)
THIRD-SIZE PANS*: D4: Nine (9)/D443: Twelve (12) 12" x 6" x 4"
GN 1/3 (325mm x 176mm x 102mm)
*will also accept 2-1/2" (65mm) deep pans; d6 units will accept 6" (153mm) deep pans
400-HW/D4 & 400-HW/D6
HW/D4 DEPTH
HW/D6 DEPTH
7-1/2" (190mm)
9-1/2" (241mm)
55-1/16" (1398mm)
6-3/16" (157mm)
8-3/16" (208mm)
22-3/16" (563mm)
27-5/8" (699mm)
to electrical cord
One (1) flexible
water-tight tether
36" (914mm)
Electrical Cord
60" (1524mm)
6-3/8" (162mm)
Control
Control
9" (229mm)
4-5/16" (110mm)
PRODUCT\PAN CAPACITY (based on 4" deep pans)
96 lb (44 kg) maximum
5" (125mm)
max. volume: 60 qt (76 L)
10-5/8" (267mm)
52-11/16" (1338mm)
FULL-SIZE PANS*:
HALF-SIZE PANS*:
THIRD-SIZE PANS*:
Four (4) 12" x 20" x 4"
GN 1/1 (325mm x 530mm x 102mm)
Eight (8) 12" x 10" x 4"
GN 1/2 (325mm x 265mm x 102mm)
Twelve (12) 12" x 6" x 4"
GN 1/3 (325mm x 176mm x 102mm)
*will also accept 2-1/2" (65mm) deep pans; d6 units will accept 6" (153mm) deep pans
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INSTALLATION
DIMENSIONS • CAPACITY
500-HW/D4 & 500-HW/D6
HW/D4 DEPTH
HW/D6 DEPTH
7-1/2" (190mm)
9-1/2" (241mm)
68-1/8" (1730mm)
6-3/16" (157mm)
8-3/16" (208mm)
22-3/16" (563mm)
34-1/16" (865mm)
to electrical cord
3-1/8" (78mm)
to electrical cord
One (1) flexible
Electrical Cord
60" (1524mm)
water-tight tether
36" (914mm)
Control
Control
6-3/8" (162mm)
4-5/16" (110mm)
9" (229mm)
PRODUCT\PAN CAPACITY (based on 4" deep pans)
120 lb (54 kg) maximum
5" (125mm)
max. volume: 75 qt (95 L)
FULL-SIZE PANS*:
HALF-SIZE PANS*:
THIRD-SIZE PANS*:
Five (5) 12" x 20" x 4"
10-5/8" (267mm)
GN 1/1 (325mm x 530mm x 65mm)
Ten (10) 12" x 10" x 4"
65-3/4" (1670mm)
GN 1/2 (325mm x 265mm x 65mm)
Fifteen (15) 12" x 6" x 4"
GN 1/3 (325mm x 176mm x 65mm)
*will also accept 2-1/2" (65mm) deep pans; d6 units will accept 6" (153mm) deep pans
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OPERATING INSTRUCTIONS
1. DO NOT ADD WATER TO HOT WELL
All pan divider bars required must be utilized
at all times with the pan configuration chosen.
Before loading food into the unit, use a pocket-
type thermometer to make certain all products
have reached an internal temperature of 140° to
180°F (60° to 82°C). If any food product is not at
proper serving temperature, use a Halo Heat cooking
and holding oven, set at 250° to 275°F (121° to
135°C), or a Combitherm oven to bring the product
within the correct temperature range.
Halo Heat® hot wells maintain a constant
and gentle temperature. Adding water is not
recommended since water will accelerate the
deterioration of the product and may damage the
unit voiding the warranty.
2. PLACE PAN DIVIDERS AND EMPTY PANS IN
THE WELLS
NOTE: No matter what type of pan configuration
chosen, pan separator bars or divider bars must
be used to close all gaps between pans, and all
gaps between the pans and the edges of the wells.
If these gaps are not closed, heat will escape,
heat distribution will be uneven, and uniform
temperature will be difficult to maintain.
5. RESET THERMOSTAT(S) AS NEEDED
After all products are loaded into the unit, it
is necessary to reset the thermostat(s). Since
proper temperature range depends on the type
of products and the quantities being held,
it is necessary to periodically use a pocket
thermometer to check each item to make certain
the correct temperatures are being maintained.
Proper temperature range is between a minimum
of 140° and 180° F (60° and 82° C).
This is a VERY important requirement to follow
whenever this appliance is in use.
3. PREHEAT AT THE NUMBER “10” SETTING
FOR A MINIMUM OF 30 MINUTES
An indicator light will illuminate
when the thermostat(s) is (are)
turned “ON.” The unit should be
preheated at the 10 setting for a
minimum of 30 minutes before
loading the unit with hot food.
6. TO MAINTAIN PROPER FOOD
TEMPERATURE, OVERHEAD HEATING IS
REQUIRED.
CAUTION
METAL PARTS OF THIS EQUIPMENT
BECOME EXTREMELY HOT WHEN
IN OPERATION. TO AVOID BURNS,
ALWAYS USE HAND PROTECTION
WHEN OPERATING THIS APPLIANCE.
4. LOAD HOT FOODS INTO THE APPLIANCE
After preheating, place hot foods into the
preheated pans located in the appliance or
exchange the pans with pre-filled product pans.
This appliance is designed for the purpose of hot
food holding. Only hot foods should be placed
into the unit. Potentially hazardous foods should
be held in the unit at setting 10. If lower settings
are used, ensure the food has maintained safe
food temperatures. Lower settings should be
tested by user to ensure food has maintained safe
food temperatures between 140° and 160°F (60°
and 71°C).
7. SERVE FRESH, HOT FOOD
Keep hot foods looking fresh. Occasionally stir or
rotate food as needed. Wipe spills immediately to
ensure maximum eye appeal and to ease end of
day cleanup.
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GENERAL HOLDING GUIDELINES
Chefs, cooks and other specialized food service
HOLDING TEMPERATURE RANGE
FAHRENHEIT
personnel employ varied methods of cooking. Proper
holding temperatures for a specific food product
must be based on the moisture content of the
MEAT
BEEF ROAST — Rare
BEEF ROAST — Med/Well Done
CELSIUS
130°F
54°C
155°F
68°C
product, product density, volume, and proper serving
temperatures. Safe holding temperatures must also be
correlated with palatability in determining the length of
holding time for a specific product.
BEEF BRISKET
CORN BEEF
PASTRAMI
160° — 175°F
160° — 175°F
160° — 175°F
130°F
71° — 79°C
71° — 79°C
71° — 79°C
54°C
PRIME RIB — Rare
STEAKS — Broiled/Fried
RIBS — Beef or Pork
VEAL
140° — 160°F
160°F
60° — 71°C
71°C
Halo Heat maintains the maximum amount of product
moisture content without the addition of water, water
vapor, or steam. Maintaining maximum natural
product moisture preserves the natural flavor of the
product and provides a more genuine taste. In addition
to product moisture retention, the gentle properties
of Halo Heat maintain a consistent temperature
throughout the cabinet without the necessity of a heat
distribution fan, thereby preventing further moisture
loss due to evaporation or dehydration.
160° — 175°F
160° — 175°F
160° — 175°F
160° — 175°F
71° — 79°C
71° — 79°C
71° — 79°C
71° — 79°C
HAM
PORK
LAMB
POULTRY
CHICKEN — Fried/Baked
DUCK
160° — 175°F
160° — 175°F
160° — 175°F
160° — 175°F
71° — 79°C
71° — 79°C
71° — 79°C
71° — 79°C
TURKEY
GENERAL
FISH/SEAFOOD
FISH — Baked/Fried
LOBSTER
160° — 175°F
160° — 175°F
160° — 175°F
71° — 79°C
71° — 79°C
71° — 79°C
When product is removed from a high temperature
cooking environment for immediate transfer into
equipment with the lower temperature required for hot
food holding, condensation can form on the outside
of the product and on the inside of plastic containers
used in self-service applications. Allowing the product
to release the initial steam and heat produced by high
temperature cooking can alleviate this condition. To
preserve the safety and quality of freshly cooked foods
however, a maximum of 1 to 2 minutes must be the only
time period allowed for the initial heat to be released
from the product.
SHRIMP — Fried
BAKED GOODS
BREADS/ROLLS
120° — 140°F
49° — 60°C
MISCELLANEOUS
CASSEROLES
DOUGH — Proofing
EGGS —Fried
FROZEN ENTREES
HORS D'OEUVRES
PASTA
160° — 175°F
80° — 100°F
150° — 160°F
160° — 175°F
160° — 180°F
160° — 180°F
160° — 180°F
180°F
71° — 79°C
27° — 38°C
66° — 71°C
71° — 79°C
71° — 82°C
71° — 82°C
71° — 82°C
82°C
PIZZA
POTATOES
PLATED MEALS
SAUCES
140° — 165°F
140° — 200°F
140° — 200°F
160° — 175°F
60°— 74°C
60° — 93°C
60° — 93°C
71° — 79°C
Most Halo Heat holding equipment is provided with a
thermostat control between 60° and 200°F (16° to 93°C).
If the unit is equipped with vents, close the vents for
moist holding and open the vents for crisp holding.
SOUP
VEGETABLES
THE HOLDING TEMPERATURES LISTED ARE SUGGESTED GUIDELINES ONLY. ALL
FOOD HOLDING SHOULD BE BASED ON INTERNAL PRODUCT TEMPERATURES.
ALWAYS FOLLOW LOCAL HEALTH (HYGIENE) REGULATIONS FOR ALL INTERNAL
TEMPERATURE REQUIREMENTS.
If the unit is equipped with a thermostat indicating
a range of between 1 and 10, use a metal-stemmed
indicating thermometer to measure the internal
temperature of the product(s) being held. Adjust the
thermostat setting to achieve the best overall setting
based on internal product temperature.
Hot Food Drop-In Well Operation & Care Manual • 11
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CLEANING AND PREVENTIVE MAINTENANCE
PROTECTING STAINLESS STEEL SURFACES
CLEANING AGENTS
It is important to guard against corrosion
in the care of stainless steel
Use non-abrasive cleaning products designed for
use on stainless steel surfaces. Cleaning agents
must be chloride-free compounds and must not
contain quaternary salts. Never use hydrochloric
acid (muriatic acid) on stainless steel surfaces.
Always use the proper cleaning agent at the
manufacturer's recommended strength.
surfaces. Harsh, corrosive,
or inappropriate chemicals
can completely destroy the
protective surface layer
of stainless steel. Abrasive
pads, steel wool, or metal implements will abrade
surfaces causing damage to this protective coating
and will eventually result in areas of corrosion.
Even water, particularly hard water that contains
high to moderate concentrations of chloride, will
cause oxidation and pitting that result in rust
and corrosion. In addition, many acidic foods
spilled and left to remain on metal surfaces are
contributing factors that will corrode surfaces.
Contact your local cleaning supplier for
product recommendations.
CLEANING MATERIALS
The cleaning function can usually be accomplished
with the proper cleaning agent and a soft, clean
cloth. When more aggressive methods must be
employed, use a non-abrasive scouring pad on
difficult areas and make certain to scrub with the
visible grain of surface metal to avoid surface
scratches. Never use wire brushes, metal scouring
pads, or scrapers to remove food residue.
Proper cleaning agents, materials, and
methods are vital to maintaining the appearance
and life of this appliance. Spilled foods should be
removed and the area wiped as soon as possible
but at the very least, a minimum of once a day.
Always thoroughly rinse surfaces after using a
cleaning agent and wipe standing water as quickly
as possible after rinsing.
CAUTION
TO PROTECT STAINLESS STEEL
SURFACES, COMPLETELY AVOID
THE USE OF ABRASIVE CLEANING
COMPOUNDS, CHLORIDE BASED
CLEANERS, OR CLEANERS
CONTAINING QUATERNARY SALTS.
NEVER USE HYDROCHLORIC ACID
(MURIATIC ACID) ON STAINLESS
STEEL. NEVER USE WIRE
BRUSHES, METAL SCOURING
PADS OR SCRAPERS.
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CARE AND CLEANING
The cleanliness and
DANGER
appearance of this appliance
will contribute considerably
to operating efficiency and
savory, appetizing food.
Good equipment kept clean
works better and lasts
longer.
AT NO TIME SHOULD THE INTERIOR
OR EXTERIOR BE STEAM CLEANED,
HOSED DOWN, OR FLOODED WITH
WATER OR LIQUID SOLUTION OF
ANY KIND. DO NOT USE WATER JET
TO CLEAN.
SEVERE DAMAGE OR
ELECTRICAL HAZARD
COULD RESULT.
WARRANTY BECOMES VOID IF
APPLIANCE IS FLOODED
DANGER
DISCONNECT UNIT FROM
POWER SOURCE BEFORE
CLEANING OR SERVICING.
NOTE: Completely avoid
the use of abrasive cleaning
compounds, chloride-based
cleaners, or cleaners containing
quaternary salts. To protect
metal finish on stainless steel,
never use hydrochloric acid
(muriatic acid).
NOTE: Always allow the appliance
to cool before cleaning.
CLEAN THE APPLIANCE DAILY.
INTERIOR:
1. Disconnect appliance from the power source.
Let unit cool.
7. Rinse surfaces by wiping with a clean cloth or
sponge and clean warm water.
2. After the appliance has cooled, remove all
detachable items such as pans and divider bars.
Clean these items separately.
8. Remove excess water with a sponge and wipe
dry with a clean cloth or air dry. Leave area
open until interior is completely dry. Replace
divider bars and pans.
3. Remove any food scraps.
9. Interior can be wiped with a sanitizing solution
after cleaning and rinsing. This solution must
be approved for use on stainless steel food
contact surfaces.
4. Wipe the interior metal surfaces with a paper
towel to remove any remaining food debris.
5. Clean interior with a damp cloth or sponge and
any good commercial detergent at the
recommended strength.
DO NOT USE ABRASIVE CLEANING COMPOUNDS.
6. For baked-on food deposits, use a non-caustic
and non-toxic commercial oven cleaner
appropriate for the interior surface. Follow
the product manufacturer’s instructions
carefully for the use of this product. Any
commercial oven cleaner must be approved
for use on food contact areas. Remove soil
with the use of a plastic scouring pad.
Always follow appropriate state or local health
(hygiene) regulations regarding all applicable
cleaning and sanitation requirements for food
service equipment.
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SANITATION
Food flavor and aroma are usually so closely related that
it is difficult, if not impossible, to separate them. There
is also an important, inseparable relationship between
cleanliness and food flavor. Cleanliness, top operating
efficiency, and appearance of equipment contribute
considerably to savory, appetizing foods. Good equipment
that is kept clean, works better and lasts longer.
The most accurate method of measuring safe temperatures
of both hot and cold foods is by internal product
temperature. A quality thermometer is an effective tool for
this purpose, and should be routinely used on all products
that require holding at a specific temperature.
A comprehensive sanitation program should focus on
the training of staff in basic sanitation procedures. This
includes personal hygiene, proper handling of raw foods,
cooking to a safe internal product temperature, nd the
routine monitoring of internal temperatures from receiving
through service.
Most food imparts its own particular aroma and many
foods also absorb existing odors. Unfortunately, during
this absorption there is not distinction between GOOD
and BAD odors The majority of objectionable flavors and
odors troubling food service operations are caused by
bacteria growth. Sourness, rancidity, mustiness, stale or
other OFF flavors are usually the result of germ activity.
Most food-borne illnesses can be prevented through
proper temperature control and a comprehensive
program of sanitation. Both these factors are important
to build quality service as the foundation of customer
satisfaction. Safe food handling practices to prevent food-
borne illness is of critical importance to the health and
safety of your customers.
The easiest way to insure full, natural food flavor is
through comprehensive cleanliness. This means good
control of both visible soil (dirt) and invisible soil
(germs). A through approach to sanitation will provide
essential cleanliness. It will assure an attractive
appearance of equipment, along with maximum efficiency
and utility. More importantly, a good sanitation program
provides one of the key elements in the prevention of
food-borne illnesses.
HACCP, an acronym for Hazard Analysis (at) Critical
Control Points, is a quality control program of operating
procedures to assure food integrity, quality, and safety.
Taking steps necessary to augment food safety practices
is both cost effective and relatively simple. While HACCP
guidelines go far beyond the scope of this manual,
additional information is available by contacting:
A controlled holding environment for prepared foods is
just one of the important factors involved in the prevention
of food-borne illnesses. Temperature monitoring and
control during receiving, storage, preparation, and the
service of foods are of equal importance.
CENTER FOR FOOD SAFETY AND APPLIED
NUTRITION FOOD AND DRUG ADMINISTRATION
1-888-SAFEFOOD
INTERNAL FOOD PRODUCT TEMPERATURES
HOT FOODS
40° TO 140°F
70° TO 120°F
140° TO 165°F
DANGER ZONE
CRITICAL ZONE
SAFE ZONE
(4° TO 60°C)
(21° TO 49°C)
(60° TO 74°C)
COLD FOODS
ABOVE 40°F
36° TO 40°F
DANGER ZONE
SAFE ZONE
(ABOVE 4°C)
(2° TO 4°C)
FROZEN FOODS
ABOVE 32°F
0° TO 32°F
DANGER ZONE
CRITICAL ZONE
SAFE ZONE
(ABOVE 0°C)
(-18° TO 0°C)
0°F or below
(-18°C or below)
Hot Food Drop-In Well Operation & Care Manual • 14
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SERVICE
DANGER
CAUTION
THIS SECTION IS PROVIDED FOR THE ASSISTANCE
OF QUALIFIED SERVICE TECHNICIANS ONLY AND
IS NOT INTENDED FOR USE BY UNTRAINED OR
UNAUTHORIZED SERVICE PERSONNEL.
DISCONNECT UNIT FROM
POWER SOURCE BEFORE
CLEANING OR SERVICING.
SERVICE PARTS
CALIBRATION PROCEDURES
LOC
1.
P/N
DESCRIPTION
Every unit is calibrated at the factory. Only a qualified
service technician should calibrate the unit in the field
if necessary.
CD-3232
CD-33367
CD-33840
CD-3922
LI-3027
CORDSET 120V (100-HW & 200-HW)
CORDSET 120V (300-, 400- & 500-HW)
CORDSET 208-240V
2.
3.
SHOCK RISK WARNING: Unit must be disconnected
from power source before making adjustments or
calibrating switch.
4.
CORDSET 230V
5.
WHITE POWER LIGHT 110V
WHITE POWER LIGHT 250V
PANEL OVERLAY 1-10
THERMOSTAT, 120V
6.
LI-3951
TOOLS REQUIRED: 2mm allen (hex) wrench
7.
PE-29421
TT-34982
TT-34981
KN-26568
8.
9.
THERMOSTAT, 240V
10.
KNOB
8
9
1
2
3
4
5
6
7
10
Part numbers and drawings are subject to change without notice.
CABLE HEATING REPLACEMENT SERVICE KITS
KIT NUMBER
100-HW 200-HW 300-HW 400-HW 500-HW
4877
4878
4880
4881
5 4880
SERVICE KIT INCLUDES:
CB-3045
CR-3226
IN-3488
BU-3105
BU-3106
SL-3063
TA-3540
ST-2439
NU-2215
CABLE HEATING ELEMENT
37 ft
67 ft
132 ft
144 ft
12
120 ft
RING CONNECTOR
INSULATION CORNER
SHOULDER BUSHING
CUP BUSHING
2
8 ft
2
4
8 ft
4
8
8 ft
8
8
8 ft
8
8 ft
12
2
4
8
12
8
INSULATING SLEEVE
HIGH TEMP ELECTRICAL TAPE
10.32 STUD
2
4
8
12
8
1 roll
2
1 roll
4
1 roll
8
1 roll
12
1 roll
8
HEX NUT
4
8
32
24
32
Hot Food Drop-In Well Operation & Care Manual • 15
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Refer to wire diagram sent with unit for most current version
Hot Food Drop-In Well Operation & Care Manual • 16
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Hot Food Drop-In Well Operation & Care Manual • 17
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Hot Food Drop-In Well Operation & Care Manual • 18
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Hot Food Drop-In Well Operation & Care Manual • 19
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Refer to wire diagram sent with unit for most current version
Hot Food Drop-In Well Operation & Care Manual • 20
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TRANSPORTATION DAMAGE and CLAIMS
All Alto-Shaam equipment is sold F.O.B. shipping point, and when accepted by the carrier, such shipments
become the property of the consignee.
Should damage occur in shipment, it is a matter between the carrier and the consignee. In such cases,
the carrier is assumed to be responsible for the safe delivery of the merchandise, unless negligence can be
established on the part of the shipper.
1. Make an immediate inspection while the equipment is still in the truck or immediately after it is moved to the receiving area.
Do not wait until after the material is moved to a storage area.
2. Do not sign a delivery receipt or a freight bill until you have made a proper count and inspection of all merchandise received.
3. Note all damage to packages directly on the carrier’s delivery receipt.
4. Make certain the driver signs this receipt. If he refuses to sign, make a notation of this refusal on the receipt.
5. If the driver refuses to allow inspection, write the following on the delivery receipt:
Driver refuses to allow inspection of containers for visible damage.
6. Telephone the carrier’s office immediately upon finding damage, and request an inspection. Mail a written confirmation of the
time, date, and the person called.
7. Save any packages and packing material for further inspection by the carrier.
8. Promptly file a written claim with the carrier and attach copies of all supporting paperwork.
We will continue our policy of assisting our customers in collecting claims which have been properly filed and actively pursued.
We cannot, however, file any damage claims for you, assume the responsibility of any claims, or accept deductions in payment
for such claims.
LIMITED WARRANTY
Alto-Shaam, Inc. warrants to the original purchaser only that any original part that is found to be defective in material or workmanship will, at
Alto-Shaam's option, subject to provisions hereinafter stated, be replaced with a new or rebuilt part.
The parts warranty period is as follows:
For the refrigeration compressor on Alto-Shaam Quickchillers™, five (5) years from the date of installation.
For the heating element on Halo Heat® cook/hold ovens, as long as the original purchaser owns the oven.
For all other parts, one (1) year from the date of installation or fifteen (15) months from the shipping date, whichever occurs first.
The labor warranty period is one (1) year from the date of installation or fifteen (15) months from the shipping date, whichever occurs first.
Alto-Shaam will bear normal labor charges performed during standard business hours, excluding overtime, holiday rates or any
additional fees.
To be valid, a warranty claim must be asserted during the applicable warranty period. This warranty is not transferable.
THIS WARRANTY DOES NOT APPLY TO:
1. Calibration.
2. Replacement of light bulbs, door gaskets, and/or the replacement of glass due to damage of any kind.
3. Equipment damage caused by accident, shipping, improper installation or alteration.
4. Equipment used under conditions of abuse, misuse, carelessness or abnormal conditions, including but not limited to, equipment
subjected to harsh or inappropriate chemicals, including but not limited to, compounds containing chloride or quaternary salts, poor water
quality, or equipment with missing or altered serial numbers.
5. Damage incurred as a direct result of poor water quality, inadequate maintenance of steam generators and/or surfaces affected by water
quality. Water quality and required maintenance of steam generating equipment is the responsibility of the owner/operator.
6. Damage caused by use of any cleaning agent other than Alto-Shaam's Combitherm® Cleaner, including but not limited to damage due to
chlorine or other harmful chemicals. Use of Alto-Shaam's Combitherm® Cleaner on Combitherm® ovens is highly recommended.
7. Any losses or damage resulting from malfunction, including loss of product or consequential or incidental damages of any kind.
8. Equipment modified in any manner from original model, substitution of parts other than factory authorized parts, removal of any parts
including legs, or addition of any parts.
This warranty is exclusive and is in lieu of all other warranties, express or implied, including the implied warranties of merchantability and
fitness for a particular purpose. In no event shall Alto-Shaam be liable for loss of use, loss of revenue or profit, or loss of product, or for any
indirect, special, incidental, or consequential damages. No person except an officer of Alto-Shaam, Inc. is authorized to modify this warranty
or to incur on behalf of Alto-Shaam any other obligation or liability in connection with Alto-Shaam equipment.
Effective 09/10
RECORD THE MODEL AND SERIAL NUMBER OF THE APPLIANCE FOR EASY REFERENCE.
ALWAYS REFER TO BOTH MODEL AND SERIAL NUMBER IN ANY CONTACT WITH ALTO-SHAAM REGARDING THIS APPLIANCE.
Model: ______________________________________________ Date Installed: ______________________________________________________
Voltage: ______________________________________________ Purchased From: ___________________________________________
Serial Number: _____________________________________________________________________________________________________________
G
G
G
W164 N9221 Water Street P.O. Box 450 Menomonee Falls, Wisconsin 53052-0450 U.S.A.
PHONE: 262.251.3800 • 800.558-8744 USA/CANADA FAX: 262.251.7067 • 800.329.8744 U.S.A. ONLY
PRINTED IN U.S.A.
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