Airlink Network Card CDMA 1x User Manual

Raven CDMA/1x  
User Guide  
AirLink Communications, Inc.  
version 2.23  
May 2006  
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Contents  
CHAPTER 1 Introduction to Raven CDMA . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
CDMA Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
CHAPTER 2 Activation of the Raven CDMA . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
Connecting the Raven to your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
Activating the Raven using AT Commands  
. . . . . . . . . . . . . . . . . . . . . . . . 8  
AirLink Configuration Executive (ACE) . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Wireless ACE 3G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
AceNet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
AceView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Modem Doctor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
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Contents  
Configuring the Raven for Dynamic IP  
. . . . . . . . . . . . . . . . . . . . . . . . . . .17  
Configuring DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
PPP-Peer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Slip Mode  
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26  
UDP Pad Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27  
UDP Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Reliable UDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
Multicast UDP  
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
TCP PAD Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29  
TCP Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Programmable Logic Controller (PLC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Modbus TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Raven Modbus on UDP  
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Configuring the Raven at the Polling Host for Modbus on UDP . . . . . . . .35  
Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Default Power-up Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
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Contents  
Configuring the Remote Ravens for Modbus with UDP . . . . . . . . . . . . . . 37  
Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
SNMP Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Raven SNMP Configuration  
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
User Name and Password  
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
CHAPTER 9 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
Connecting power  
APPENDIX 1 Specifications for the Raven CDMA . . . . . . . . . . . . . . . . . . . . 48  
Physical Characteristics: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48  
Data Services & RF Features: CDMA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48  
Environmental: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48  
Using Wireless Ace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53  
Using Telnet Terminal Emulation  
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54  
Direct Serial Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56  
AT Command Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57  
Information Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
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Contents  
IP Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79  
Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82  
Modbus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82  
SNMP (Simple Network Management Protocol) . . . . . . . . . . . . . . . . . . . . . . . . . 85  
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89  
What Type of Antenna is Best for my Raven? . . . . . . . . . . . . . . . . . . . . . . . . . . 101  
Linux? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104  
What is the COM1000? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105  
How can I update the PRL (Prefered Roaming List) for my CDMA modem? I have  
activated my Raven but now cannot connect to Verizon, what can be wrong? . 106  
Support web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109  
Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109  
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CHAPTER 1  
Introduction to  
Raven CDMA  
The Raven's rugged form factor is ideal for industrial and commercial applications  
that require real-time communications. The Raven provides cellular data communi-  
cations for a variety of applications, such as telemetry, public safety, SCADA, traf-  
fic control, traffic metering, transit arrival systems and more.  
FIGURE 1. Raven front and back  
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Introduction to Raven CDMA  
CDMA Overview  
Code Division Multiple Access (CDMA) provides a digital cellular telephony sys-  
tem provides wireless Internet access at speeds between 60 and 80 kbps, with bursts  
up to 144 kbps.  
Establishing a Internet Connection  
The Internet Service Provider (ISP) from you to the Internet is Verizon with your  
Raven as the connection to Verizon.  
When your Raven is powered on, it automatically searches for cellular service  
using CDMA and establishes a PPP (Point to Point Protocol or “dial” up connec-  
tion) link to Verizon’s network. As soon as the Raven receives its IP, it’s ready to  
create a network between your computer or device and Verizon’s network so you  
can use Verizon to communicate on the Internet.  
To use your Raven to connect to the Internet from your computer, you need to con-  
nect the computer directly to the Raven’s serial port and use Dial-Up Networking  
(DUN).  
FIGURE 2. Using the Raven to connect to the Internet  
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Introduction to Raven CDMA  
Note: Private network connections are unique for each configu-  
ration and not covered as part of the standard installation.  
Using CDMA to Communicate with Your  
Equipment  
There are two types of addresses in TCP/IP, dynamic and static.  
Dynamic addresses are assigned on a “need to have” basis. Your Raven might  
not always receive the same address each time it connects with Verizon.  
Static addresses are permanently assigned to a particular account and will  
always be used whenever your Raven connects to the Internet. The IP address  
will not be given to anyone else.  
If you need to contact the Raven, a device connected to the modem, or a host sys-  
tem using the modem, you need to have a known IP (such as one which is static) or  
domain name (an IP address which is converted by a DNS server into a word based  
name).  
Most ISPs (cellular included) use dynamic IP addresses rather than static IP  
addresses. A dynamic IP address is suitable for many common Internet uses, such  
as web browsing, looking up data on another computer system, or other client func-  
tion (such as data only being sent out or only being received after an initial request).  
Note: If you have a dynamic IP address for your Raven, you can  
use a Dynamic DNS service (such as IP Manager coupled with a  
Dynamic DNS Server, covered later in this User Guide) to trans-  
late a dynamic IP address to a fully qualified domain name so  
you can contact the Raven as if it had a static IP.  
Caution: The IP address given to your Raven by Verizon must  
also be Internet routable if the computer you need to connect to  
the Raven is not connected directly to Verizon's IP network.  
Please check with Verizon to confirm you IP is scheme is correct  
for your application and needs.  
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Introduction to Raven CDMA  
Common Uses for the Raven  
The Raven’s rugged construction and cellular connection make it ideal for use in  
remote and/or industrial locations.  
The Raven can be used for telemetry and for more advanced communication to  
the device or devices behind it.  
FIGURE 3. Financial Point of Sale and Kiosk  
FIGURE 4. Automation and Telemetry  
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Introduction to Raven CDMA  
FIGURE 5. Backup connection to the Internet  
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CHAPTER 2  
Activation of the Raven  
CDMA  
Your Raven needs specific parameters before it can operate on the CDMA network.  
Generally Verizon will provide you with the necessary parameters to get the Raven  
configured.  
Connecting the Raven to your computer  
Your Raven’s serial port can be connected directly to most computers or devices  
using a standard straight through serial cable.  
Quick Start Guide and Setup Wizard  
The preferred way to configure and activate your Raven is via the AirLink Setup  
Wizard for Verizon and CDMA. The Quick Start Guide will lead you through the  
using the Setup Wizard.  
The Raven Setup Wizard for CDMA and Verizon is available from the AirLink  
web site, http://www.airlink.com/support.  
The Quick Start Guide is also available at the AirLink web site.  
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Activation of the Raven CDMA  
Note: The web site may have a more recent Setup Wizard and  
Quick Start Guide than those included with your Raven. It is rec-  
ommended that you check with the web site for the latest version  
before installing your Raven. You will need to look for Verizon,  
CDMA, and the Raven. Other Setup Wizards may not work to  
connect you to Verizon.  
To run the Setup Wizard, you will need the Microsoft .NET framework and  
Microsoft Windows 98, Microsoft Windows 2000, Microsoft Windows XP, or later.  
1. Select Start.  
2. Select All Programs.  
3. Select AirLink Communications.  
4. Select Setup Wizard.  
5. Select Setup Wizard.  
FIGURE 1. Setup Wizard  
The Quick Start Guide specifies the information you need and will lead you  
through the steps.  
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Activation of the Raven CDMA  
Activating the Raven using AT Commands  
An alternate method to configure and activate your Raven is by AT commands (full  
listing beginning on page 53) sent directly to the modem via a terminal application.  
This method is recommended only in situations where the Setup Wizard is not  
available and/or the configuration for the Raven is unusual.  
Caution: While you can configure your Raven using Wireless  
ACE (page 10) or AceNet (page 11), it is not recommended to  
activate the Raven using either Wireless ACE or AceNet.  
Raven Indicator Lights  
When your Raven is connected to power and an antenna, there is a specific pattern  
to the lights to indicate its operation mode.  
FIGURE 2. Raven indicator lights  
Tx (transmit) and Rx (receive) - Lights will flash as data is transferred to and  
from the Raven on the remote network.  
RSSI - Light shows the strength of the signal and may be nearly solid (strong signal) or  
flashing (weaker signal). A slow flash indicates a very weak signal.  
Reg - Indicates the Raven has acquired an IP from Verizon.  
Chan - Indicates the modem has acquired a network channel.  
Link - Indicate a successful connection to the cellular network.  
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Activation of the Raven CDMA  
Pwr - Indicates the power adapter is connected and there is power getting to  
the modem.  
The Reset button performs the same function as unplugging power from the  
modem and plugging it back in. Reset will not alter any saved configuration  
settings.  
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CHAPTER 3  
Utilities for the Raven  
AirLink offers a suite of utilities to optimize your Raven’s performance, allowing  
you to remotely view status and make changes to the configuration as needed.  
AceView  
Wireless ACE 3G  
AceNet  
Modem Doctor  
This section of the Raven User Guide covers basic information about these utilities.  
For additional information on a specific utility, please refer to the user guide for  
that utility.  
These utilities, except AceNet, are free of charge to those who own AirLink  
modems. You can download the utilities and their user guides from the AirLink  
web site: http://www.airlink.com/support. Contact your dealer or AirLink repre-  
sentative for information on AceNet.  
Note: AceView, Wireless ACE 3G, and AceNet require the  
Microsoft .NET Framework and Microsoft Windows 98, Win-  
dows 2000, Windows XP, or later.  
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Utilities for the Raven  
You can obtain the Microsoft .Net Framework, Microsoft Inter-  
net Explorer, and/or the latest ActiveX updates for Internet  
Explorer from Microsoft at: http://www.microsoft.com/.  
AirLink Configuration Executive (ACE)  
The AirLink Configuration Executive provides a user friendly interaction with  
ALEOS, the brains of your Raven.  
Wireless ACE 3G  
Wireless ACE 3G allow you to monitor your Raven either remotely or locally with  
a direct connection to the modem.  
Note: Most configuration screen shots in this guide are using  
Wireless ACE 3G.  
FIGURE 1. Wireless ACE 3G  
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Utilities for the Raven  
AceNet  
With AceNet you can monitor several AirLink modems at the same time. The  
modems can be connected locally or remote. Several features can be displayed and  
logged. AceNet is a seperate product which can be purchased from AirLink.  
FIGURE 2. AceNet  
Using a template from Wireless ACE, you can change the configuration in several  
modems at the same time and can check and update their firmware as well. AceNet  
also features logging to a database and charting for the monitored modems.  
With AceNet, you can connect to modems locally or remotely with TCP/IP or  
SMS.  
AceView  
AceView is a low-profile monitoring tool to view the status of your AirLink Raven  
and display network status, IP address, RSSI strength, firmware version, and other  
basic information.  
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Utilities for the Raven  
FIGURE 3. AceView  
You can connect to your Raven locally or remotely using a known IP address or a  
fully qualified domain name. The display is updated periodically as AceView polls  
the Raven at a specified interval. GPS is available only for PinPoint and PinPoint-  
E modems.  
FIGURE 4. AceView: About Modem  
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Utilities for the Raven  
Modem Doctor  
Modem Doctor is a troubleshooting utility. This utility will allow you to get a log  
file of the Raven activity which you can then send to AirLink support, erase the  
current configuration completely, and temporarily set the Raven to a known serial  
configuration to aid in trouble shooting.  
FIGURE 5. Modem Doctor  
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CHAPTER 4  
IP Manager  
IP Manager translates a dynamic IP address to a fully qualified domain name so  
you can contact your Raven by name as if it had a static IP.  
Since Wireless Service Providers frequently do not offer static IP addresses, IP  
Manager is a free service provided by AirLink for your Raven to translate a  
dynamic IP address into a fully qualified domain name so it can be contacted  
directly on the Internet.  
Dynamic IP addresses are granted only when a modem or other device is con-  
nected and can change each time the modem or device reconnects to the net-  
work.  
Static IP addresses are granted the same address every time the modem or  
device is connected and are not in use when the associated device is not con-  
nected.  
A dynamic IP address is suitable for many Internet activities such as web browsing,  
looking up data on another computer system, data only being sent out, or data only  
being received after an initial request. However, if you need to contact the Raven  
directly, a device connected to the modem, or a host system using the Raven, a  
dynamic IP won’t give you a reliable address to contact (since it may have changed  
since the last time it was assigned).  
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IP Manager  
Fully Qualified Domain Name  
A fully qualified domain name (FQDN) generally has several parts.  
Top Level Domain (TLD): The TLD is the ending suffix for a domain name  
(.com, .net, .org, etc.)  
Country Code Top Level Domain (ccTLD): This suffix is often used after the  
TLD for most countries except the US (.ca, .uk, .au, etc.)  
Domain name: This is the name registered with ICANN (Internet Corporation  
for Assigned Names and Numbers) or the registry for a the country of the  
ccTLD (i.e. if a domain is part of the .ca TLD, it would be registered with the  
Canadian domain registry). It is necessary to have a name registered before it  
can be used.  
Sub-domain or server name: A domain name can have many sub-domain or  
server names associated with it. Sub-domains need to be registered with the  
domain, but do not need to be registered with ICANN or any other registry. It is  
the responsibility of a domain to keep track of its own subs.  
A URL (Universal Resource Locator) is different from a domain name in that it  
also indicates information on the protocol used by a web browser to contact that  
address, such as http://www.airlink.com.  
.com is the TLD  
airlink is the domain (usually noted as airlink.com since the domain is specific  
to the TLD)  
www is the server registered with AirLink.com  
http:// is the protocol (html or web) used to access the webpage for AirLink  
Dynamic Name Resolution  
When an IP address is not expected to change, the DNS server can indicate to all  
queries that the address can be cached and not looked up for a long period of time.  
Dynamic DNS servers, conversely, have a short caching period for the domain  
information to prevent other Internet sites or queries from using the old informa-  
tion.  
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IP Manager  
If the Raven is configured for Dynamic IP, when the Raven first connects to the  
Internet, it sends a IP change notification to IP Manager. IP Manger will acknowl-  
edge the change and update the DNS record. The changed IP address will then be  
the address for the Raven’s configured name.  
Once the Raven’s IP has been updated in IP Manager, it can be contacted via name.  
If the IP address is needed, you can use the domain name to determine the IP  
address.  
Note: The fully qualified domain name of the Raven will be a  
subdomain of the domain used by the IP Manager server.  
As a free service, Airlink maintains an IP Manager server which can be  
used for any AirLink modem. The domain is earlink.com and is used  
in all the samples below.  
Configuring the Raven for Dynamic IP  
To configure the Dynamic IP settings in your Raven so that it will use IP Manager,  
you can use AT commands (page 53), using direct serial communication or Telnet,  
Wireless ACE (page 10), and ACE Net (page 11) using a template built from Wire-  
less ACE.  
To configure your AirLink modem to be addressed by name, the modem needs to  
have 4 elements configured.  
In Wireless ACE, select Dynamic IP to configure your modem to use IP Manager.  
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IP Manager  
FIGURE 1. Wireless ACE: Dynamic IP (IP Manager configuration)  
1. Modem name: The name you want for the modem.  
2. Domain: The domain name to be used by the modem.  
3. IP Manager IP Address: The IP or domain name of the dynamic DNS server  
which is running IP Manager.  
Note: To use the name here instead of the IP, you need to have  
DNS set up in your Raven (page 19).  
4. IP Manager update interval: How often you want the address sent to IP Man-  
ager. If this is set to zero, the modem will only send an update if the IP changes  
(i.e. if the modem is reset or is assigned a different IP).  
You can configure a second dynamic server as a backup, secondary, or alternate  
server.  
Note: For the Modem Name, you should use something which is  
unique but also easy to remember. Your company name or the  
intended function of the modem are recommended. If you have  
more than one modem, you can append a number for each.  
Restrictions for Modem Name  
Must begin with a letter or number  
Can include a hyphen (-)  
Cannot contain spaces  
Must be no longer than 20 characters total  
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IP Manager  
DNS: Using Names Instead of IP addresses  
A domain name is a name of a server or device on the Internet which is associated,  
generally, with an IP address. In a way, a domain name is like the street address of  
your house with the phone number being like the IP address. You can contact the  
house either by going to the address (name) or by calling the phone number (IP  
address).  
Domain Name Service (DNS) is a network service which translates, or redirects,  
the IP address, allowing someone to contact that address via the name. A DNS  
server is registered to handle all addresses of a particular domain (much like the  
post office for a particular town or city is known to the post offices of all other  
towns and cities and is authorized to give the addresses of locations in its own loca-  
tion).  
Configuring DNS  
The Raven has an internal DNS resolver with which it can query DNS servers in  
order to translate names into IP addresss which it can then use internally. Gener-  
ally, when your Raven receives its IP address from Verizon, it will also be config-  
ured to use Verizon’s DNS servers to use for resolving (or translating) names to IP  
addresses. In that case, the only one which is not overwritten is the alternate DNS.  
You can use AT commands (page 53), Wireless ACE (page 10), and ACE Net  
(page 11) using a template built from Wireless ACE to configure DNS in your  
Raven.  
FIGURE 2. Wireless ACE: DNS  
*DNS1 and *DNS2 - Set these to your primary and secondary DNS servers.  
These maybe be overwritten by Verizon when your Raven gets its IP address.  
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IP Manager  
*DNSUSER - Set this, if desired, to an additional DNS server to query first  
before the primary or secondary (just as a hosts file is queried first on a com-  
puter). If *DNSUSER is set to 0.0.0.0, it will be ignored.  
*DNSUPDATE - This command sets how often you want DNS Updates to be  
forced. Otherwise the Raven will only send updates when it is reset, powered  
up, or the IP address granted by the network changes.  
Note: If you will be using your Raven to communicate with  
another AirLink modem and both are using IP Manager to trans-  
late dynamic IP addresss to domain names, it is recommended  
that you set *DNSUSER to the IP address for IP Manager. IP  
Manager’s updates occur more frequently than Verizon’s DNS  
servers decreasing the time between IP address change and  
address resolution.  
PPP-Peer  
The Raven uses the unqualified domain name of “ppp-peer” when it is PPP or SLIP  
address mode to resolve the address of the device or computer connected via PPP or  
SLIP address. If the Raven is not in PPP or SLIP address mode, “ppp-peer” will  
resolve to 0.0.0.0.  
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CHAPTER 5  
Keepalive  
It is not uncommon for your Raven to be disconnected from Verizon after an  
extended period of inactivity. This is generally a feature intended to reduce your  
charges for inactive use.  
Keepalive is used to test and maintain the Raven’s connection to Verizon by ping-  
ing an IP address after a specified period of inactivity. Keepalive is recommended  
for users who have a remote terminated modem that infrequently communicates to  
the network. Keepalive is also recommended if you have experienced issues where  
the modem can no longer be reached remotely.  
When Keepalive pings the IP address, an acknowledgement indicates there is an  
active connection to the network. If the modem does not receive a response from  
the IP address, it will retry 5 times in 5 second intervals. The Raven will then reset  
the radio module after 5 failed attempts and reconnect to Verizon.  
Configuring Keepalive  
As with all other aspects of the Raven’s configuration, you can use Wireless Ace  
(page 10), AceNet (page 11), direct serial communication (page 53), or Telnet  
(page 53) to configure Keepalive.  
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Keepalive  
To set the Keepalive using Wireless ACE, select Other from the menu on the left.  
FIGURE 1. Wireless ACE: Keepalive Configuration  
*IPPING sets the interval, in minutes, you want Keepalive to test the network  
connection. To disable Keepalive, set *IPPING to 0 (default setting).  
Note: 15 minutes is the minimum time which can be set for Kee-  
palive.  
*IPPINGADDR sets the IP address you want to use for the test. If *PPIN-  
GADDR is left blank or is set to an invalid IP address (i.e. an IP which is  
unreachable or one which is not a valid IP address), the modem will reset itself  
on a regular interval.  
Data usage using Keepalive  
When using Keepalive, be aware that a ping moves approximately 66 bytes of data  
over the network and is billable by the carrier. The following *IPPING settings  
will incur approximate monthly data usage in addition to any other data usage:  
15 minutes  
30 minutes  
60 minutes  
120 minutes  
400k / month  
200k / month  
100k / month  
50k / month  
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CHAPTER 6  
Host Modes  
The Raven plays the part of a host when its serial port is connected to a computer or  
another device. As the host, the Raven can be in one of six communication modes.  
AT: The Raven accepts and responds to standard, Hayes-style AT commands.  
PassThru: Direct connection to internal hardware (OEM Module) of the  
Raven.  
PPP: The Raven uses PPP to communicate.  
SLIP: The Raven uses SLIP to communicate.  
UDP PAD: Any data received on the serial port is assembled into UDP packets  
and send to the session's associated IP and Port (described later). Any responses  
received from the associated IP and port destined for the modem's Device Port  
are unwrapped and sent out the serial port.  
TCP PAD: Any data received on the serial port is packaged into TCP messages  
and sent to the associated connection's IP and Port (described later). Any data  
received from the TCP peer is unwrapped and sent out the serial port.  
By default, the Raven is in AT Mode and allows AT Commands to be entered via  
Telnet (through the serial port connection) or remotely (through the cellular net-  
work).  
The Raven can be programmed to enter any of the modes, except PassThru, auto-  
matically on power up. This is done setting the Startup Mode Default (refer to MD  
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Host Modes  
in the AT Command listing, page 66) to the desired mode. If this setting is non-  
zero, the modem will enter the specified mode after 5 seconds. If you want to can-  
cel this behavior, the ATMD0 command can be used before the 5-second time-out  
expires.  
If the modem is in any mode other than AT or PassThru, the AT command mode  
can be re-entered by:  
Deactivating DTR (if &D2 or Ignore DTR, S211, is not set).  
Issuing the +++ escape sequence (if Disable AT Escape, DAE, is not set).  
Resetting or Power cycling the modem.  
PassThru Mode can only be exited by resetting the modem.  
Note: DTR needs to be asserted (S211=1 or &D0) by the host  
before PPP Mode, SLIP Mode, UDP PAD Mode, or TCP PAD  
Mode can be entered.  
AT Mode  
AT commands are used to configure the modem, command it to do something, or  
query a setting. For a full listing of the AT commands, refer to page 53.  
AT commands must always be terminated by <CR> (ASCII character 0x0D).  
If E=1 (Echo On), the AT command (including the terminating <CR>) will be  
displayed (output) before any responses.  
Two settings affect the format of AT command output: V (Verbose) and Q (Quiet).  
If Q=1 (Quiet On), no result codes are output whatsoever, so there is no  
response generated by a (non query) command.  
If Q=0 (Quiet Off), result codes are output. The format of this output is then  
affected by the Verbose setting.  
If Quiet mode is off, the result code is affected as follows:  
For V=1 (Verbose mode), the textual result code is surrounded by <CR><LF>  
and any AT query response is also surrounded by <CR><LF>.  
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Host Modes  
For V=0 (Terse mode), a numeric result code is output with a single trailing  
<CR> (no <LF> is output), while any AT query response is followed by  
<CR><LF> (there is no preceding output).  
For example, possible output to the AT command "AT<CR>" (assuming quiet  
mode is not on) is:  
<CR> - if V=0  
<CR><LF>OK<CR><LF> - if V=1  
PassThru Mode  
In PassThru mode, the Raven does not behave normally, all serial port communica-  
tion is passed directly between the internal hardware and the computer connected  
directly to the modem. This mode can be used to configure hardware-specific set-  
tings (e.g., for provisioning, etc.).  
Issuing the "AT\APASSTHRU" enters this mode. The modem responds with OK,  
at which point a direct connection to the internal hardware is established.  
Some internal hardware requires upwards of 20 seconds before AT commands can  
be entered, so be patient if there seems to be no response to AT commands.  
Caution: PassThru can only be exited by resetting or power-  
cycling the modem. This mode cannot be entered via a Telnet  
session.  
PassThru Mode allows only specific AT commands. Those commands which are  
used with ALEOS only will be unavailable. The commands usable also depend  
heavily on the modem model number (found on the label on the top of the modem).  
Caution: ALEOS is disabled in PassThru Mode. You cannot use  
most ALEOS specific commands while the modem is in  
PassThru Mode.  
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Host Modes  
PPP Mode  
In PPP mode, the Raven acts as a PPP server, providing an IP address, and DNS  
servers (if available) to the Host.  
PPP mode is entered from the AT mode by using any of the following commands:  
AT\APPP<CR>  
ATDT10.0.0.1<CR>  
ATDT10001<CR>  
ATD#19788<CR>  
CLIENT<CR>  
In response to any of the preceding commands, the modem will respond with  
CONNECT<CR><lf> and is ready for the host to begin PPP negotiations.  
The IP received by the host in the resulting negotiation will either be a private (non-  
routable) IP or a public (network-routable) IP provided by the network, depending  
on the settings of *HOSTPRIVMODE. If *HOSTPRIVMODE=1, the value of  
the private IP an be determined beforehand by querying S110. The private IP to be  
used can be defined with the command AT*HOSTPRIVIP=192.168.100.33 sub-  
stituting the desired IP address.  
AT*HOSTPRIVIP=192.168.100.33Using a private IP insulates the PPP client  
from changes in IP addresses of the underlying network. The Raven will perform  
basic NAT-like address translation on all packets.  
If a public IP address is being used, any changes in the IP (as determined by the  
wireless network) will result in the PPP link to the host being disconnected, requir-  
ing the host to reinitiate it. The public IP is passed to the host in the PPP negotia-  
tions, so when the network forces a change, the modem has to force the host to  
renegotiate the PPP link to make this happen.  
Slip Mode  
SLIP mode is entered be using the "AT\ASLIP" command. As in PPP Mode, the IP  
address that the host assumes is affected by the setting of *HOSTPRIVMODE.  
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Host Modes  
SLIP does not negotiate the IP with the host, so before making a SLIP connection,  
the host SLIP driver must be configured to use the IP specified by querying S110.  
UDP Pad Mode  
When the modem is in UDP PAD (Packet Assembly and Disassembly) Mode, all  
characters received on the serial port are assembled into UDP packets and sent to  
the Raven’s remote IP address/port, and any packets received from the same IP/  
port-destined for the Raven’s Device Port (see *DPORT)--are disassembled and  
dumped onto the serial line.  
A UDP session is initiated by one of the following events:  
Using the Dial UDP (DP) AT command (ex. ATDP192.168.3.23/3456)  
Setting the Startup Mode Default (MD) to 3 (UDP) so that a UDP session is  
entered automatically when the modem powers up. Serial data will be sent to  
the IP/port specified in S53.  
An incoming UDP packet is received and  
• UDP auto answer is enabled (S82=2);  
• The destination IP address matches that in S53;  
• Or allow any IP is set (AIP=1);  
• The modem is in AT mode (not in a current UDP or TCP session).  
• • • • UDP packet assembly is affected by the values of S50 (PAD Forwarding  
Time-out) and S51 (PAD Forwarding Character). Data received in the serial buffer  
will be transmitted when the idle inter-character time-out specified in S50 (in tenths  
of seconds) occurs or when a character is received that matches S51 (if non-zero).  
UDP Auto Answer  
UDP auto answer (previously called UDP half-open) is set with S82=2. When set,  
the Raven will automatically establish a UDP session to the source IP address and  
port of the UDP packet received. The Raven will remain "locked" to this one  
remote IP/port until no data is sent or received for the time interval defined in the  
UDP auto answer time-out (S83). During this session, packets from other IP/port  
addresses will be rejected, unless *UALL is set. Whether or not an incoming  
packet will cause the modem to enter a UDP session is always dependent on the  
S53 and AIP settings.  
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Host Modes  
When idle, after the time-out has occurred, the Raven is in AT command mode on  
the serial port, and any valid AT command may be entered during this time.  
The Normal UDP Mode (MD3) can be combined with UDP auto answer to cause  
the incoming serial data to be sent in UDP packets (instead of being treated as AT  
commands), while allowing sessions to be established from different UDP sources.  
A UDP session will be initiated either by incoming serial data or by an incoming  
UDP packet. The session, started by either method, will be terminated when no data  
has been sent or received for the S82 period. Once the session terminates, another  
may be initiated by either means.  
When the session is initiated by serial data, the new session will be established  
using the destination address specified in S53. The S53 setting can be changed if  
the connect to last UDP setting (*UDPLAST=1) is set. The address in S53 will be  
updated to reflect the address of the last session initiated by an incoming UDP  
packet. So that when new data is received over the host serial port while in the idle  
state, a session will be re-established with the last address. (This behavior is the  
same as the previous Hybrid2 (MD6) mode).  
Note: TCP auto answer (S0) may also be set simultaneously with  
UDP auto answer. Then, when in the idle state, the modem will  
accept either a TCP or UDP incoming packet, and enter a TCP  
or UDP session as appropriate.  
Reliable UDP  
Reliable UDP adds a simple protocol on top of UDP to provide reliable delivery of  
data. When data is received from the host serial port, a 2 byte header is added to the  
data, containing a message type and a sequence number. The Raven will continue to  
send this data (buffering any received data in the meantime) until it receives an  
acknowledgement with this sequence number. If an acknowledgement is not  
received within the time-out period (specified in S7), the data will be retransmitted.  
This will continue until an acknowledgement is received or the modem is reset.  
Likewise any UDP packets received by the Raven are expected to have this simple  
header. The Raven will issue an acknowledgement for any valid packets which are  
received.  
Configure the Raven as for a normal UDP session. Set the Startup Mode Default to  
3, and the UDP Mode Default to 7 (ATMD73). If using two modems, configure the  
Destination IP and Port in each to point to each other. Serial data will then be sent  
reliably between the two  
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Host Modes  
Note: Although it adds reliability, the simple implementation of  
the Reliable UDP mode in the Raven does not check for dupli-  
cate packets.  
Multicast UDP  
Multicast UDP results in any data received from the host serial port being sent to all  
the clients in the Modbus list. The remote port number is taken from S53. To avoid  
flooding the network, the packets are sent to each client with a 20ms pause in  
between. The receipt of UDP packets works as in normal UDP mode (i.e. bound by  
the value S53 and/or AIP). Since it may take a while to transmit the data to all hosts  
(especially if all 20 Modbus entries are used and name resolutions are required),  
new data received from the host port is buffered until current transmissions to all  
hosts are finished.  
Enter the list of target IPs in the Modbus IP list. The index numbers in the IP list  
aren't used. Configure the Raven as for a normal UDP session. Set the Startup  
Mode Default to 3, and the UDP Mode Default to 8 (ATMD83). Configure the  
Destination port to match the device port of the remote modems.  
TCP PAD Mode  
When the Raven is in a TCP session, all characters received on the serial port are  
assembled into TCP packets and sent to the mode's remote IP address/port, and any  
packets received from the remote end of the TCP connection are disassembled and  
dumped onto the serial line.  
A TCP connection is established by one of the following methods:  
Using the Dial TCP (DT) AT command (for example, ATDT192.168.3.23/  
3456)  
TCP auto answer is enabled (S0), a TCP connection request is received, and the  
modem is not in a data session.  
Data is received on the serial port and  
• The Startup Mode Default (MD) is 4 (auto TCP)  
• The remote TCP destination, as defined in S53, successfully responds to the  
TCP connection request.  
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Host Modes  
The value of S7 (TCP Connection Time-out) specifies the number of seconds to  
wait, after initiating a TCP connection attempt, for a successful connection to be  
established. If the connection has not been successfully established before the time-  
out occurs, ERROR/BUSY is returned.  
TCP packet assembly is affected by the values of S50 (PAD Forwarding Time-out)  
and S51 (PAD Forwarding Character). Data received in the serial buffer will be  
transmitted when the idle inter-character time-out specified in S50 (in tenths of sec-  
onds) occurs or when a character is received that matches S51 (if non-zero).  
The TCP session will be terminated if no data is transmitted or received for the time  
interval specified in TCPT and TCPS. TCPT is the number of minutes (TCPS=0)  
or seconds (TCPS=1) used for this idle time-out.  
Caution: TCPT should never be 0 when using the TCP mode. A  
broken TCP session can result in the modem being left with a  
TCP half-open connection that can only be terminated with a  
reset.  
TCP Auto Answer  
TCP auto answer (S0=1|2) also allows a TCP connection request to be "answered"  
when the modem is idle, not in a data session. The TCP connection request's desti-  
nation port has to match the modem's device port.  
Note: UDP auto answer may also be set simultaneously with  
TCP auto answer. Then, when in the idle state, the modem will  
accept either a TCP connection request or UDP incoming  
packet, and enter a TCP or UDP session as appropriate.  
Hybrid Modes  
Some previous hybrid modes (MD=5, 6) are no longer implemented as special,  
unique modes. Now that UDP auto answer (UDP Half-open, S82=2) can be  
enabled in conjunction with UDP PAD mode (MD3), effectively this is the same  
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Host Modes  
as MD5 and MD6 previously accomplished. Setting MD5 and MD6 are still sup-  
ported, but not recommended.  
TABLE 1. Hybrid Mode Settings  
AT  
Hybrid (MD5) Hybrid2 (MD6)  
MD  
3
2
1
0
3
2
1
1
S82  
S0  
*UDPLAST  
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CHAPTER 7  
Modbus/BSAP  
Configuration  
The Raven supports Modbus ASCII, Modbus RTU, BSAP, and can also emulate  
other protocols like DF1 or others using its Modbus Variable feature.  
Modbus Overview  
The Modbus Protocol, developed by Modicon in 1979, provides for client-server  
(also referred to as master-slave) communications between intelligent devices. As  
a de facto standard, it is the most widely used network protocol in the industrial  
manufacturing environment to transfer discrete/analog I/O and register data  
between control devices.  
Modbus, BSAP, and other Modbus variations are often used in conjunction with  
telemetry devices.  
This section is just a brief overview of Modbus. For more infor-  
mation, refer to your Modbus equipment distributor or manufac-  
turer or http://www.modbus.org.  
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Modbus/BSAP Configuration  
Telemetry  
Telemetry is an automated communications process by which data is collected from  
instruments located at remote or inaccessible points and transmitted to receiving  
equipment for measurement, monitoring, display, and recording. Transmission of  
the information may be over physical pairs of wires, telecommunication circuits,  
radios or satellite.  
Remote Terminal Unit (RTU)  
Modbus was originally designed to be used in a radio environment where packets  
are broadcast from a central station (also called master or host) to a group of remote  
units. Each remote unit, Remote Terminal Unit (RTU) , has a hexidecimal identifi-  
cation number (ID). The first part of the broadcast packet contains an RTU ID  
which corosponds to the ID of one of the remote units. The Modbus host looks for  
the ID and sends to only the unit with the matching ID. The RTU would then reply  
back to the central station.  
The RTU connects to physical equipment such as switches, pumps, and other  
devices and monitors and controls these devices. The RTU can be part of a net-  
work set up for Supervisory Control and Data Acquisition.  
Supervisory Control and Data Acquisition (SCADA)  
Supervisory Control and Data Acquisition (SCADA) describes solutions across a  
large variety of industries and is used in industrial and engineering applications to  
monitor and control distributed systems from a master location. SCADA encom-  
passes multiple RTUs, a central control room with a host computer (or network),  
and some sort of communication infrastructure.  
SCADA allows for “supervisory” control of remote devices as well as acquiring  
data from the remote locations. Programmable Logic Controllers allow for a higher  
degree of automated SCADA.  
Programmable Logic Controller (PLC)  
A Programmable Logic Controller (PLC) is a small industrial computer which gen-  
erally monitors several connected sensor inputs and controls attached devices  
(motor starters, solenoids, pilot lights/displays, speed drives, valves, etc.) according  
to a user-created program stored in its memory. Containing inputs and outputs sim-  
ilar to an RTU, PLCs are frequently used for typical relay control, sophisticated  
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Modbus/BSAP Configuration  
motion control, process control, Distributed Control System and complex network-  
ing.  
Modbus TCP/IP  
Modbus TCP/IP simply takes the Modbus instruction set and wraps TCP/IP around  
it. Since TCP/IP is the communications standard for the Internet and most net-  
worked computers, this provides a simpler installation. Modbus TCP/IP uses stan-  
dard Ethernet equipment.  
Raven Modbus on UDP  
When Ravens are used in place of radios, a Raven is connected to the central station  
(host) and a Raven is connected to each remote unit. When the Raven is configured  
for Modbus with UDP, the Raven connected to the host can store a list of IP  
addresses or names with matching IDs. When the host at the central station sends  
serial data as a poll request, the Raven at the host matches the RTU ID to a corre-  
sponding IP of a Raven at a remote unit. A UDP packet is assembled encapsulating  
the RTU ID and serial data transmitted from the host. The UDP packet is then  
transmited to the specific Raven at the remote unit matching the RTU ID. The  
remote Raven then disassembles the packet before transmiting the RTU ID and  
serial data to the remote unit. The remote units operate in normal UDP mode and  
their data is sent to the host via the remote Raven and host Raven.  
FIGURE 1. Automation and Telemetry  
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Modbus/BSAP Configuration  
Configuring the Raven at the Polling Host for  
Modbus on UDP  
You can use either Wireless ACE (page 10) or direct serial communication or Tel-  
net (page 53) to configure the modem using AT commands (page 53). This section  
covers standard Modbus, variations may need additional commands.  
Port  
The destination port for the Raven at the host needs to match the device port in use  
on all the Ravens at the remote sites. For example, if the remote Raven’s device  
port (see below) is "12345", then the Modbus host Raven's S53 destination port  
should be set to "12345".  
In Wireless ACE, select Misc in the side menu.  
FIGURE 2. Wireless ACE: Destination Port  
Take note of (or set) the Device Port setting in *DPORT to configure the remote  
Ravens.  
Relevez ou réglez (le cas échéant) le numéro du port Device des modèles Raven  
distants à l'aide de la commande *DPORT.  
FIGURE 3. Wireless ACE: Device Port  
Default Power-up Mode  
The default power-up mode will need to be set. In Wireless ACE, select UDP in the  
side menu. Select the appropriate MD (AT commands: page 66) mode from the  
drop down menu.  
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Modbus/BSAP Configuration  
FIGURE 4. Wireless ACE: MD Configuration  
ATMD13: Modbus ASCII  
ATMD23: Modbus RTU (Binary)  
ATMD33: BSAP  
ATMD63: Variable Modbus (individual parameters are set up manually)  
IDs to IPs  
The last step of configuring the Raven at the host is setting the IDs to their specific  
IPs. In Wireless ACE, select the menu option Addr List.  
FIGURE 5. Wireless ACE: Addr List  
Addresses can be entered in decimal or hex. Wireless ACE will translate hex  
entries into decimal. The number before the “=” is ID, the number after is the IP  
address. There can be a total of 100 remote ID/Local addresses entered into the  
Raven.  
When using AT commands via telnet or direct serial connection, use ATMLIST for  
decimal IDs and ATMLISTX for hexidecimal, ex. if the ID is 27 and the IP is  
123.123.123.124, you would enter it as ATMLIST27=123.123.123.124 or  
ATMLISTX1B=123.123.123.124.  
Dynamic IP  
If you do not have a static IP, the host Raven should be configured to report its cur-  
rent IP to a Dynamic DNS (DDNS) server (IP Manager: page 15).  
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Modbus/BSAP Configuration  
In the Host Raven’s configuration, instead of IP address for the Addr List (ATM-  
LIST or ATMLISTX), substitute a single unique name for each modem, i.e.  
remote1, remote2, etc.  
When you configure IPManager for the host Raven, make note of your modem  
name and domain setting in Wireless ACE in the menu selection Dynamic IP to be  
used with the remote modems.  
Lors de la configuration de IPManager pour le modèle Raven raccordé à l'hôte,  
dans Wireless ACE, relevez le nom du modem ainsi que le nom de domaine corre-  
spondant à l'aide de l'option de menu Dynamic IP.  
FIGURE 6. Wireless ACE: Modem Name and Domain  
With names instead of IPs for the Address List, the host Raven will query the DNS  
server for the current IP assigned to the specific name of a remote Raven to send a  
message coroponding to the ID.  
Configuring the Remote Ravens for Modbus with  
UDP  
You can use either Wireless ACE (page 10), direct serial communication or Telnet  
(page 53) to configure the modem using AT commands (page 53). This section  
covers standard Modbus, variations may need additional commands.  
Port  
The destination port for the Raven at the host needs to match the device port in use  
on all the Ravens at the remote sites. For example, if the remote Raven’s device  
port (see below) is "12345", then the Modbus host Raven's S53 destination port  
should be set to "12345".  
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Modbus/BSAP Configuration  
In Wireless ACE, select Misc in the side menu. Set the destination port (S53) to  
match the device port of the host Raven (*DPORT, above). Make sure the device  
port of the remote Raven (*DPORT) matches the destination port of the host  
Raven (S53, above).  
Default Power-up Mode  
Each Raven at the remote locations will need to be configured to communicate with  
the Raven at the host. In Wireless ACE, select UDP in the side menu. Select 03-  
UDP (normal UDP operation) as the value for MD.  
FIGURE 7. Wireless ACE: UDP Power-up Mode  
Host Raven IP  
If the Host Raven has a static IP, enter it in the Destination Address for S53. In  
Wireless ACE, select Misc in the side menu.  
FIGURE 8. Wireless ACE: Destination IP  
Dynamic IPs  
If you do not have static IPs, the remote Ravens need to be configured to report  
their current IPs to a Dynamic DNS (DDNS) server (IP Manager: page 15). You  
will need to match the name of the Raven to the names specified in the host Raven’s  
MLIST or MLISTX for the connected RTU.  
Instead of an IP, for S53, specify the name of the host Raven (*MODEMNAME).  
If the remote Ravens are using a different DDNS than the host Raven, you will  
need to specify the fully qualified domain name (*MODEMNAME+*DOMAIN).  
With a name instead of IPs for the host Raven, the remote Ravens will query the  
DNS server for the current IP assigned to the host Raven before sending data back  
to the host.  
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Modbus/BSAP Configuration  
RTU settings  
Other parameters may need to be changed, but this is dependent on the RTU type  
being used. As a minimum, this typically involves setting the proper serial settings  
to match your RTU.  
FIGURE 9. Raven mounted in an enclosure with an RTU  
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Modbus/BSAP Configuration  
FIGURE 10. RTU to Raven setup  
FIGURE 11. Power Connections  
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CHAPTER 8  
Simple Network  
Management Protocol  
(SNMP)  
The Raven can be configured as an SNMP agent and supports SNMPv2c and  
SNMPv3.  
SNMP Overview  
The Simple Network Management Protocol (SNMP) was designed to allow remote  
management and monitoring of a variety of devices from a central location. The  
SNMP management system is generally composed of agents (such as your Raven, a  
router, a UPS, a web server, a file server, or other computer equipment) and a Net-  
work Management Station (NMS) which monitors all the agents on a specific net-  
work. Using the management information base (MIB), an NMS can include  
reporting, network topology mapping, tools to allow traffic monitoring and trend  
analysis, and device monitoring.  
Authentication ensures SNMP messages coming from the agent, such as the Raven,  
have not been modified and the agent may not be queried by unauthorized users.  
SNMPv3 uses a User-Based Security Model (USM) to authenticate and, if desired  
or supported, message encryption. USM uses a user name and password specific to  
each device.  
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Simple Network Management Protocol (SNMP)  
Management Information Base (MIB)  
The management information base (MIB) is a type of database used to compile the  
information from the various SNMP agents. Reports from various agents, such as  
the Raven, are sent as data in form designed to be parsed by the NMS into its MIB.  
The data is hierarchical with entries addressed through object identifiers.  
SNMP Traps  
The trap is a “snap-shot” of the settings and status of the Agent’s device which is  
sent as a report to the NMS in a form that can be parsed and stored in the MIB. For  
an example of the trap from an AirLink modem refer to the Appendix, page 91.  
Raven SNMP Configuration  
To configure your Raven to work as an SNMP agent, you can use either Wireless  
ACE, direct serial communication or Telnet to configure the modem using AT com-  
mands (page 53). In Wireless ACE, the SNMP commands are all on the Other  
menu option.  
There are only three commands to set for SNMP in the Raven: the listening port,  
the security level, and the trap destination.  
Listening Port  
*SNMPPORT sets the port for the SNMP agent to listen on. If set to zero, default,  
SNMP is disabled.  
FIGURE 1. Wireless ACE: *SNMPPORT  
Note: SNMP generally uses port 161, however most Internet pro-  
viders (including cellular) block all ports below 1024 as a secu-  
rity measure. You should be able to use a higher numbered port  
such as 10161.  
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Simple Network Management Protocol (SNMP)  
Security Level  
*SNMPSECLVL sets the security level and which version of SNMP communica-  
tions are used.  
FIGURE 2. Wireless ACE: *SNMPSECLVL  
0 - No security required. SNMPv2c and SMNPv3 communications are allowed.  
1 - Authentication required. SNMPv3 is required to do authentication and  
SNMPv2c transmissions will be silently discarded. Authentication is equivalent  
to the authNoPriv setting in SNMPv3.  
2 - Authentication required and messages are encrypted. SNMPv3 is required  
to do authentication. SNMPv2c and SNMPv3 authNoPriv transmissions will be  
silently discarded. Authentication and encryption is equivalent to the authPriv  
setting in SNMPv3.  
User Name and Password  
The user name is 'user'. The user name cannot be changed.  
The Raven's password is used as the SNMP password (default is '12345').  
Note: The eight-character password requirement for SMNPv3 is  
not enforced by the Raven's Agent to allow the default password  
to function. Your SNMP administrator or MIS may require you  
to change to a more secure and/or longer password.  
To change the password in the Raven, select Modem from the top menu line in  
Wireless ACE.  
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Simple Network Management Protocol (SNMP)  
FIGURE 3. Wireless ACE: Changing the Raven Password - Menu Option  
The current password will be pre-entered. As you type the new password and con-  
firm it, the characters you type will be obscured by “x”.  
FIGURE 4. Wireless ACE: Changing the Raven Password  
For the password, you can use numbers, letters, and/or punctuation.  
Caution: The password is case sensitive. “drowssaP” is not the  
same as “drowssap”.  
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Simple Network Management Protocol (SNMP)  
Trap Destination  
*SNMPTRAPDEST needs to be set with the destination IP and port. If either are  
set to zero or empty, SNMP traps are disabled.  
FIGURE 5. Wireless ACE: *SNMPPORT  
Note: Traps are sent out according to the SNMP security level  
(i.e. if the security level is 2, traps will be authenticated and  
encrypted). Currently, the only trap supported is LinkUp.  
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CHAPTER 9  
Hardware Installation  
Your AirLink Raven should be mounted in a position that allows easy access for the  
cables so they are not bent or constricted. The LEDs on the front panel should be  
visible for ease of operational verification. You should ensure that there is adequate  
airflow around the modem but that it is kept free from direct exposure to the ele-  
ments (sun, rain, etc.). The exterior of the case should also be grounded.  
An optional accessory for your modem is a mounting kit. The bracket is designed  
to snugly cradle the modem and hold it in place where you need it. See “Mounting  
Kit” on page 51.  
Connecting the Antenna  
Your Raven will work with most standard cellular antennas with a TNC connector  
and rated to work with CDMA technology. Connect the antenna or RF cable  
directly to the TNC connector on the back of the Raven.  
FIGURE 1. Raven connecters  
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Hardware Installation  
Connecting power  
Your Raven can be used with either DC (available in most automobiles) or 110 AC  
(standard US wall power) with the appropriate power adapter (available from Air-  
Link).  
The power cable positive lead should be connected to the battery or power source  
positive terminal. The power cable negative lead should be connected to the battery  
or power source negative terminal. The Raven has an internal polysilicon circuit  
breaker that opens at 0.5 to 1.0 amps of current.  
Connecting the Raven to a computer or other  
device  
Your Raven’s serial port can be connected directly to most computers or other  
devices using a standard straight through cable. If you have a DCE device, you will  
need a null modem or null modem cable. Raven  
Your Raven can also be connected to a USB to serial device connected to a com-  
puter or other device which does not have an available serial port but does have  
USB.  
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APPENDIX 1  
Specifications for the  
Raven CDMA  
Physical Characteristics:  
Weight: < 1 lb.  
Size: 3” x 1.1” x 5.1"  
RF Antenna Connector: 50 Ohm TNC  
Serial Interface: RS232 DB-9F with 1200-115200 bps  
Status LEDs  
Data Services & RF Features: CDMA  
Full duplex transceiver  
Dual-band support for both 800 MHz cellular and 1.9 GHz PCS bands  
Dual band Receive Diversity  
Adheres to CDMA authentication as specified in CDMA2000 1X  
224 mW RF output (+23.5 dBm)  
Data rates up to 153.6 kbps (forward channel) and 76.8 kbps (reverse channel)  
Environmental:  
Operating ranges: -30°C to +70°C  
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Humidity: 5%-95% Non-condensing  
Power Management:  
Low power consumption  
Dormant connection (idle for 10-20 seconds): at 12 VDC  
Input Voltage: 10 VDC to 28 VDC  
Input Current: 20 mA to 350 mA  
Low power mode: at 12 VDC  
Power consumption  
Modem  
Idle  
Transmitting  
200-300 mAh  
250-300 mAh  
Raven C3211  
Raven C3210  
50 mAh  
50 mAh  
Serial Port Pin-outs  
The cable between the modem and a computer or other serial device needs to be  
wired straight-through (pin 1 goes to pin 1, pin 2 to pin 2, etc).  
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APPENDIX 2  
Mounting Kit  
An optional accessory for your modem is a mounting kit. The bracket is designed  
to snugly cradle the modem and hold it in place where you need it.  
The Raven “snaps” into place in the bracket locking into the grooves on the Raven  
case. The bracket can be further secured with a twist-tie set into the grooves on the  
top for situations where the modem may be subjected to violent movement, such as  
in the back of an automobile. In most stationary installations, such as in a field or  
pipe, the Raven and bracket shouldn’t require a twist-tie.  
The bracket can be attached to the location using #6 screws (mounting hole diame-  
ter approximately 0.150").  
FIGURE 1. Raven Mounting Bracket, part number 100-170-1009 A  
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APPENDIX 3  
AT Commands  
Just as with a Hayes compatible analog modem, the Raven parameters can all be  
configured with AT commands.  
Using Wireless Ace  
Wireless ACE is a graphical interface for the AT commands and it is highly recom-  
mended that you this utility to modify any parameters, however a terminal emula-  
tion application, such as Telnet, see below, can be used instead.  
With Wireless ACE, you only need to find the command listed and then enter the  
new value in the space provided. For those commands which have specific param-  
eters, the choices will be in a drop down menu.  
Note: Nearly all examples of entering commands in this User  
Guide are using Wireless ACE.  
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FIGURE 1. Wireless ACE: Using AT Commands  
To set or commit the changes in the modem, use the Write button at the top of  
Wireless ACE interface.  
FIGURE 2. Wireless ACE: Toolbar  
For more information on using Wireless ACE 3G or Wireless ACE Web, please  
refer to the Wireless ACE 3G User Guide.  
Note: Some of the AT Commands are not able to be configured  
in Wireless ACE 3G.  
With Wireless ACE, you can create a template from one modem and  
then use that template to configure other modems in the exact same  
way. You can use a in AceNet, too, to configure several modems the  
same all at once.  
Using Telnet Terminal Emulation  
It is possible to communicate with the Raven across a TCP/IP network. Telnet pro-  
vides a terminal style connection to the Raven.  
Most installations of Microsoft Windows come with a version of HyperTerminal  
(used here for specific directions), but you can use any other Telnet application,  
such as Putty.  
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Start>All Programs>Accessories>Communications>HyperTerminal  
1. Choose a name for your connection, such as Raven or AirLink. The name and  
icon are only for your own reference so you can find the connection at a later  
date (if you want to have a connection saved for both local and remote, it is rec-  
ommended the connection name reflect the connection type, i.e. Raven  
Remote).  
FIGURE 3. HyperTerminal: Connection Name  
2. Select TCP/IP (Winsock) for Connect Using. Then, if the modem is connected  
directly to your computer’s Ethernet port, put in the host address of  
192.168.13.31 or the *HOSTIP. If the modem is remote, the host address will  
be the current Internet IP of the Raven. Change the port number to 2332  
(default telnet port for the Raven).  
FIGURE 4. HyperTerminal: TCP/IP Settings  
3. When HyperTerminal connects to the Raven, you may be prompted for a pass-  
word. The default password is 12345. When you press Enter, you should get  
back a reply of “OK”.  
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FIGURE 5. HyperTerminal: AT mode via Telnet  
4. Type AT and press Enter. You should get a reply of “OK” or “0”.  
5. To see what you are typing as you type it, you will need to turn on the echo and  
verbose mode. Type ATE1V1 and press Enter.  
If you get a reply of “OK”, then you entered the command successfully. If you get  
a reply of “0” or “ERROR”, try entering the command again.  
Direct Serial Connection  
Using HyperTerminal included with most installations of Microsoft Windows:  
Start>All Programs>Accessories>Communications>HyperTerminal  
1. Choose a name for your connection, such as Raven or AirLink (if you want to  
have a connection saved for both local and remote, it is recommended the con-  
nection name reflect the connection type, i.e. Raven local). The name and icon  
are only for your own reference so you can find the connection at a later date.  
FIGURE 6. HyperTerminal: Connection Name  
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2. Select COM1 for the Connect Using.  
FIGURE 7. HyperTerminal: Comport Setting  
3. Change the Bits per Second to 115200 (default), Data Bits to 8, Parity to  
None, Stop Bits to 1, and Flow Control to Hardware.  
FIGURE 8. HyperTerminal: Comport Settings  
4. Type AT and press Enter. You should get a reply of “OK” or “0”. .  
5. To see what you are typing as you type it, you will need to turn on the echo and  
verbose mode. Type ATE1V1 and press Enter.  
6. If you get a reply of “OK”, then you entered the command successfully. If you  
get a reply of “0” or “ERROR”, try entering the command again.  
AT Command Tables  
The tables below list the AT commands, their parameters, and explain what they do.  
For most commands, you need to preface the command with AT (exceptions are  
noted), i.e. ATA which listed as A  
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Some commands have specific parameters while other commands will take  
whatever your type.  
Acceptable parameters and/or specific formats are in the parameters column.  
Required variable parameters are denoted with italicized text, ex. Dn. The n is  
variable and noted in the parameters column.  
Optional parameters are denoted with square brackets [ ].  
Most commands with parameters can be entered with ? to read the current value  
(for example, AT&D? will respond with “2” if the default has not been  
changed).  
AT Commands are not case sensitive. A capital “E” is the same as a lower-case  
“e”.  
If you enter a command which is recognized by the Raven, it will respond with  
“OK”. If the command is not recognized, the response will be “ERROR”.  
Those commands applicable only to certain model numbers of the Raven will be  
noted in the command column.  
Caution: Symbols listed with commands, such as *, /, &, or ?,  
are part of the command and must be included. Commands with  
symbols other than * may require PassThru mode.  
Note: Some commands may be presented on more than one  
table.  
Information Commands  
Most of the Commands in the “Information and Status” table, only, do not have any  
parameters. They only provide information. These commands are repeated else-  
where in their respective categories as well.  
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TABLE 1. Information and Status  
Command  
Details  
I[n]  
n=0 Product name (for example, Raven).  
n=1 The Raven’s firmware (ALEOS) version, hardware  
ID, and copyright.  
n=2 The internal hardware's firmware version and relevant  
hardware ID.  
n=3 The hardware module's unique ID (ESN).  
n=5 View active profile (the contents of the active regis-  
ters).  
&V  
View active profile (the contents of the active registers).  
*HOSTMODE?  
The current host mode (AT, PPP, UDP, etc.). If the Raven  
is not in AT mode, telnet into the modem to execute this  
command.  
*NETCHAN?  
*NETERR?  
*NETIP?  
The current active CDMA channel number.  
The EVDO or CDMA network frame error rate.  
The current IP address of the modem reported by the  
embedded OEM module (generally obtained from Car-  
rier). This is the address to which packets can be sent in  
order to contact the Raven from the Internet. Note: If  
there is no current network IP, 0.0.0.0 may be displayed.  
Use *NETALLOWZEROIP if you need to allow the dis-  
play of an IP ending in a zero .  
*NETOK  
Checks the CDMA network connection.  
OK if connected.  
ERROR if not connected.  
*NETPHONE?  
*NETRSSI?  
The modem's phone number (if applicable or obtainable).  
The current RSSI (Receive Signal Strength Indicator) of  
the Raven as a negative dBm value.  
The same information is displayed with the command  
S202?.  
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TABLE 1. Information and Status  
Command  
Details  
*NETSTATE?  
The current network state:  
Connecting To Network = The Raven is in the process of  
trying to connect to the CDMA network.  
Network Authentication Fail = Authentication to the  
CDMA network has failed. Verify settings to activate the  
Raven.  
Network Negotiation Fail = Network connection negotia-  
tion failed. This is usually temporary and often clears up  
during a subsequent attempt.  
Network Ready = Raven is connected to the CDMA net-  
work and ready to send data.  
Network Dormant = Raven is connected to the CDMA  
network, but the link is dormant. It will be woken up when  
data is sent or received.  
No Service = There is no CDMA network detected.  
Hardware Reset = The hardware module is being reset.  
This is a temporary state.  
*SMTPSTATUS?  
*SNTPQUERY?  
The status of the last issued SMTP message  
(*SMTPSEND). If no status is available 0 is returned.  
Once read, the status is cleared.  
The status codes are received from the SMTP server the  
modem attempted to send the request. Example: 354 =  
send in progress, 250 = sent ok.  
The current SNTP (Simple Network Time Protocol) time  
and date.  
+ECIO?  
+PRL?  
The EC/IO value.  
Preferred Roaming List (PRL) version. Version de la PRL  
(Preferred Roaming List, liste des partenaires d'itinérance).  
TABLE 2.  
For most of the commands in the rest of the tables, you can query the current status  
of the associated register by substituting a “?” for any parameters, omitting the “=”  
if there is one, i.e. for the command *DPORT=n, you would enter AT*DPORT?.  
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Basic Commands  
These commands are common to most communication devices using AT Com-  
mands.  
TABLE 3. Basic Commands (common AT commands)  
Command  
Parameters  
Details  
+++  
none  
AT Escape sequence.  
Not proceeded by AT.  
The "+" is ASCII 0x2B.  
If the Raven is in a data mode (any mode other than  
PassThru), this command causes the modem to re-enter  
AT command mode.  
There must be an idle time (set by S50) on the serial port  
before and after this command.  
The detection of +++ is disabled if DAE=1.  
Re-execute last command.  
Not proceeded by AT.  
A/  
none  
A
none  
Answer - manual  
DAE=n  
n=0 or 1  
Disable AT Escape Sequence detection.  
0 : Enable +++ AT escape sequence detection.  
1 : Disable +++ AT escape sequence detection.  
Toggle AT command echo mode.  
0 : Echo Off  
En  
n=0 or 1  
n=1  
1 : Echo On  
Hn  
Hang-Up Command.  
1: Hang-up  
Note: With an AT telnet connection, this command will  
terminate the host data mode and return the Raven to an  
AT mode.  
O
none  
Online (Remote): Causes the Raven to go from Com-  
mand State to data state.  
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TABLE 3. Basic Commands (common AT commands)  
Command  
Parameters  
Details  
Qn  
n=0 or 1  
The AT quiet-mode setting. If quiet mode is set, there  
will be no responses to AT commands except for data  
queried.  
0 : Off (Default)  
1 : Quiet-mode on  
Vn  
Xn  
n=0 or 1  
n=0 or 1  
Command Response Mode.  
0 : Terse (numeric) command responses  
1 : Verbose command responses (Default).  
Extended Call Progress Result mode.  
0 : Turn off extended result codes (Default).  
1 : Turn on result codes. This adds the text 19200 to the  
CONNECT response.  
Z
none  
Reset the Raven.  
Note: This command does nothing if *DATZ=1.  
Restore Factory Setting.  
&F  
none  
none  
&W  
Writes all changed modem settings. If this command is  
not issued, any modified values will revert back to their  
previous values at modem reset.  
*DATZ=n  
n=0 or 1  
Enables or disables reset on ATZ.  
0 : Normal Reset (Default)  
1 : Disable Reset on ATZ  
Activation  
The preferred method of activating (provisioning) the modem is using the Setup  
Wizard. However, there are special circumstances when commands may be used  
instead.  
Caution: You may need go into PassThru mode to use some of  
the commeands in this section to activate the Raven.  
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TABLE 4. Activation (Provisioning)  
Command  
Parameters  
Details  
OPRG=n  
n=0 or 1  
Enables/disables over-the-air firmware upgrading of the  
Raven.  
0 : Disables over-the-air programming.  
1 : Enables over-the-air programming.  
*DEVICEID=n  
n=numberstring Sets or queries the 64-bit Device ID that is used by the  
modem to identify itself to the server. The default is a  
value that depends on the underlying communications  
technology being used.  
*NETPHONE?  
none Aucun  
The modem's phone number, if applicable or obtainable.  
*NETPW=pw  
pw=password  
The password that is used to login to Verizon’s cellular  
network, when required.  
*NETUID=uid  
uid=user id (up  
to 64 bytes)  
The login that is used to login to the Verizon’s cellular  
network, when required.  
*NETROAMPREF=n  
n=0 or 1  
Allow configuration of the roaming preference.  
0 : Restrict to home network only.  
1 : Allow roaming to affiliated networks.  
*PROVISION=  
[MSL],[MDN/MIN],[SID],  
[NID]  
MSL=master  
lockcode  
Provision the modem with the lock code and phone num-  
ber.  
MDN/MIN=  
phone number  
Note: It is recommended to use the Verizon Setup Wiz-  
ard for Verizon to provision the modem. *Note: Verizon  
may not support this function.  
SID=network  
ID*  
NID=system  
ID*  
*PROVISION2=  
[MSL],[MDN],[MIN],[SID],  
[NID]  
Same as above  
but with MDN  
A second set of modem provision parameters, when the  
MDN and MIN (MSID) are different or “split”.  
and MIN “split”  
Note: SID and NID are optional, however if you include  
SID you must include NID.  
*STATICIP=d.d.d.d  
d.d.d.d=IP  
Set the static IP required to be received from the net-  
work. If the modem does not get this IP address from the  
network, it will reset the module and try again. The  
default is 0.0.0.0, which allows any IP address from the  
network. Example: AT*STATICIP=192.168.1.23  
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Cellular Network  
The Raven’s cellular network is the connection to CDMA and remote devices or  
computers.  
TABLE 5. Cellular Network (Verizon’s CDMA)  
Command  
Parameters  
Details  
*NETALLOWZEROIP=n  
n=0 or 1  
Allows the displayed IP address in *NETIP to end in  
zero (ex. 192.168.1.0).  
0 : Do not allow  
1 : Allow  
*NETCHAN?  
*NETERR?  
*NETIP?  
none  
none  
none  
The current active CDMA channel number.  
The EVDO or CDMA network frame error rate.  
The current IP address of the modem reported by the  
embedded hardware module (generally obtained from  
Carrier). This is the address to which packets can be  
sent in order to contact the Raven from the Internet.  
Note: If there is no current network IP, 0.0.0.0 may be  
displayed.  
Refer to *NETALLOWZEROIP if you need to allow  
the display of an IP ending in a zero.  
*NETOK?  
none  
none  
Checks the CDMA connection.  
OK if connected.  
ERROR if not connected.  
*NETRSSI?  
The current RSSI (Receive Signal Strength Indicator) of  
the Raven as a negative dBm value. The same informa-  
tion is displayed with the command S202?.  
*NETSTATE?  
none  
See *NETSTATE?.  
*NETWDOG=n  
n=minutes  
Network connection watchdog: The number of minutes  
to wait for a network connection. If no connection is  
established within the set number of minutes, the Raven  
resets.  
Default = 20 min. 0 = Disable.  
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TABLE 5. Cellular Network (Verizon’s CDMA)  
Command  
Parameters  
Details  
!STATUS  
none  
Displays the current modem status. Format of response:  
Current band: <band>  
C3210  
Current channel: <chan>  
SID:<sid> NID:<nid> Roaming:<n>  
Temp:<temp>  
Pilot [NOT] acquired  
Modem has [NOT] registered  
!RSSI  
C3210  
none  
Received Signal Strength Indicator Puissance du signal  
reçu.  
+CBIP?  
+CGSN  
+CICB  
C3211  
none  
Mobile Station IP Address.  
none  
ESN (Electronic Serial Number).  
n=0 | 2 | 3  
The mode for answering data/fax calls with A (Answer)  
or autoanswer via S0=1.  
0 : Answer as voice (Default)  
2 : Voice  
3 : Async data for next call, then revert to Voice.  
Local Network and Host Modes  
The Local network for the Raven is the one to which it is connected physically via  
the serial port to your computer, device, hub, or switch. The Raven has the ability to  
provide some NAT (network address translation) to pass communication from the  
CDMA network and the Internet to the local device(s) and network. On the local  
network, the Raven acts as a Host.  
PassThru  
PassThru Mode is used to communicate directly to the Raven’s internal hardware  
(OEM module).  
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TABLE 6. Local Network and Host Modes  
Command  
Parameters  
Details  
+++  
none  
AT Escape sequence.  
If the Raven is in a data mode (any mode other than  
PassThru), this command causes the modem to re-enter  
AT command mode.  
The "+" is ASCII 0x2B.  
This command is not pro-  
ceeded by AT.  
Note: There must be an idle time (set by S50) on the  
serial port before and after this command. The detection  
of +++ is disabled if DAE=1.  
AIP=n  
n=0 Allow only the IP specified in S53 to connect when UDP  
auto answer is enabled (S82=2).  
Allow any incoming IP to connect when UDP auto  
answer is enabled (S82=2).  
n=1  
Always subject to any Friends filters that may be  
defined.  
HOR=n  
Half-Open Response - In UDP auto answer (half-open)  
mode:  
No response codes when UDP session is initiated.  
n=0  
RING CONNECT response codes sent out serial link  
before the data from the first UDP packet.  
Note: Quiet Mode must be Off.  
Default power-up mode.  
n=1  
MDhh  
hh (hex byte) =  
00 - normal  
mode  
When the PinPoint is power-cycled, it may enter the  
mode specified by this command after 5 seconds. On  
startup, typing ATMD0 within 5 seconds changes the  
mode to normal (AT command) mode.  
01 - SLIP mode  
02 - PPP mode  
03 - UDP mode  
04 - TCP mode  
See also S53 to set the port for UDP or TCP.  
07 - PassThru  
mode  
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TABLE 6. Local Network and Host Modes  
Command  
Parameters  
Details  
S0=n  
n=0 | 1 | 2 | 3  
This register determines how the Raven responds to an  
incoming TCP connection request. The Raven remains  
in AT Command mode until a connection request is  
received. DTR must be asserted (S211=1 or &D0) and  
the Raven must be set for a successful TCP connection.  
The modem will send a "RING" string to the host. A  
"CONNECT" sent to the host indicates acknowledge-  
ment of the connection request and the TCP session is  
established.  
0 : Off (Default)  
1 : On  
2 : Use Telnet server mode on TCP connections.  
3 : With a Telnet connection, overrides the client's  
default echo, allowing the server on the host port to per-  
form the echo. CRLF sequences from the telnet client  
will also be edited to simply pass CRs to the server on  
the host port.  
S7=n  
n = seconds  
speed =  
Specifies the number of seconds to wait for a TCP con-  
nection to be established when dialing out.  
S23=[speed],[databits]  
[parity][stop bits]  
Serial line parameters. The settings take affect after  
reset.  
300 | 1200 |  
2400 | 4800 |  
9600 | 19200 |  
38400 | 57600 |  
Ex. ATS23=19200,8N1 (sets modem to 19200, etc.)  
Note: Databits MUST be 8 data bits for PPP mode.  
115200 | 230400 Can also be set using &L=[speed],[databits] [par-  
ity][stop bits]  
databits = 7 or 8  
O=Odd E=Even N=None M=Mark  
parity =  
O | E | N | M  
stopbits =  
1 | 1.5 | 2  
S50=n  
n = tenths of  
seconds  
Data forwarding idle time-out. If set to 0, a forwarding  
time-out of 10ms is used.  
(Used in UDP or TCP PAD mode)  
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TABLE 6. Local Network and Host Modes  
Command  
Parameters  
Details  
S51=n  
n=0 | ASCII  
code  
PAD data forwarding character.  
0 : No forwarding character.  
ASCII code of character that will cause data to be for-  
warded.  
(Used in UDP or TCP PAD mode.)  
Enables UDP auto answer (half-open) mode.  
0 : Normal mode  
S82=n  
S83=n  
n=0 or 2  
n=0-255  
2 : Enable UDP auto answer mode.  
Set or query UDP auto answer idle time-out. If no data is  
sent or received before the time-out occurs, the current  
UDP session will be terminated. While a session is  
active, packets from other IPs will be discarded (unless  
*UALL is set).  
Time-out in seconds.  
0 : No idle time-out (Default).  
S211=n  
n=0 | 1 | 3  
For applications or situations where hardware control of  
the DTR signal is not possible, the modem can be con-  
figured to ignore DTR. When Ignore DTR is enabled,  
the modem operates as if the DTR signal is always  
asserted.  
0 : Use hardware DTR. (default).  
1 : Ignore DTR.  
3 : Ignore DTR and assert DSR. This value is depre-  
cated, and it is recommended to use &S to control the  
DSR instead. When this value is set to 3, &S will auto-  
matically be set to 0. See also: &D and &S.  
S221=n  
n = 0 - 255  
Connect Delay  
Number of seconds to delay the "CONNECT' response  
upon establishing a TCP connection.  
OR  
Number of tenths of seconds to delay before outputting  
ENQ on the serial port after the CONNECT when the  
ENQ feature is enabled (see *ENQ).  
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TABLE 6. Local Network and Host Modes  
Command  
Parameters  
Details  
TCPS=n  
n = minutes  
(TCPS=0) or  
seconds  
TCP connection time-out (TCPS) units. Specifies a time  
interval upon which if there is no in or outbound traffic  
through a TCP connection, the connection will be termi-  
nated.  
(TCPS=1)  
TCPT=n  
n = minutes  
(TCPT=0) or  
seconds  
TCP connection time-out (TCPT) units. Specifies a time  
interval upon which if there is no in or outbound traffic  
through a TCP connection, the connection will be termi-  
nated.  
(TCPT=1)  
This value only affects the TCP connection in TCP PAD  
mode.  
&Cn  
n=0 | 1 | 2  
Set DCD mode.  
0 : Always assert DCD.  
1 : Assert DCD when in a data mode (UDP, TCP, PPP, or  
SLIP) (Default).  
2 : Assert DCD when the modem has network coverage.  
&Dn  
&Sn  
n=0 or 2  
Set DTR mode.  
0 : Ignore DTR, same effect as HW DTR always  
asserted (same as S211=1).  
2 : Use hardware DTR (same as S211=0).  
Set DSR mode.  
n=0 | 1 | 2  
0 : Always assert DSR.  
1 : Assert DSR when in a data mode (UDP, TCP, PPP, or  
SLIP) (Default).  
2 : Assert DSR when the modem has network coverage.  
Note: S211 can also be used to request that DSR is  
always asserted. If S211 is set to 3 and &S is changed to  
a non-zero value, S211 will be changed to 1.  
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TABLE 6. Local Network and Host Modes  
Command  
Parameters  
Details  
*CTSE=n  
n=0 or 1  
Clear To Send Enable  
This feature asserts CTS when there is a network con-  
nection.  
0 : Disabled (Default).  
1 : Enable assertion of CTS when there is network cov-  
erage.  
Note: Flow control (AT\Q) will override this indication,  
so if you want to use CTS to indicate network coverage,  
flow control has to be off (AT\Q0).  
RS232 voltage levels:  
Positive = Network coverage.  
Negative = No coverage.  
*DU=n  
n=0 or 1  
The dial command always uses UDP, even when using  
ATDT.  
0 : Dial using the means specified (default).  
1 : Dial UDP always, even when using ATDT.  
Note: When this parameter is set you cannot establish a  
TCP PAD connection.  
*ENQ=n  
n=0 or 1  
Outputs an ENQ [0x05] after the TCP CONNECT  
delayed by the Delay Connect Response time (S221).  
0 : Disabled (Default).  
1 : Enables ENQ on CONNECT.  
*HOSTCOMLVL  
*HOSTMODE?  
none  
none  
Displays the current signal levels of the host serial port.  
The current host mode (AT, PPP, UDP, etc.) which the  
modem is in. If the modem is not in AT mode, telnet into  
the modem to execute this command.  
*HOSTNETMASK=n.n.n.n  
*HOSTPAP=n  
n.n.n.n = subnet  
mask, example  
255.255.255.0  
Netmask for the host interface. Allows communication  
with a subnet behind the host interface.  
n=0 or 1  
Use PAP to request the user login and password during  
PPP negotiation on the host connection.  
0 : Disable PAP request (Default).  
1 : Takes user login and password from Windows DUN  
connection and copies to *NETUID and *NETPW.  
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TABLE 6. Local Network and Host Modes  
Command  
Parameters  
Details  
*HOSTPEERIP =d.d.d.d  
d.d.d.d=local or  
peer IP of  
modem  
Set or query the IP address that can be used to directly  
contact the Raven once a PPP connection is established.  
If this value is not specified, 192.168.13.31 will be used.  
Note: This is not normally used nor needed by user  
applications. PPP  
*HOSTPRIVIP =d.d.d.d  
*HOSTPRIVMODE =n  
d.d.d.d=IP  
n=0 or 1  
Set or query the private IP address that is to be negoti-  
ated by the PPP connection if *HOSTPRIVMODE =1.  
PPP  
Set or query whether a private or public (network) IP is  
to be used when the Host initiates a PPP connection to  
the modem. PPP  
0 : Public (network) IP Mode: When the Host initiates a  
PPP connection, the host will be given the public IP that  
was obtained from the OEM module. If the network  
issues a new IP, the PPP connection will be closed (since  
the IP has changed) and has to be re-initiated. (default).  
PPPPPP  
1 : Private IP Mode: When the Host initiates a PPP con-  
nection, the host will be given the IP address specified in  
*HOSTPRIVIP. The modem will then perform NAT-like  
address translation, which shields the Host from network  
IP changes. PPP  
*MODEMHISPEED=n  
*UALL=n  
n=0 or 1  
n=0 or 1  
Set the internal serial link speed to the radio (modem)  
module.  
0 : 115200 (default)  
1 : 230400  
Accepts UDP packets from any IP address when a UDP  
session is active. If there is no UDP session active, an  
incoming UDP packet will be treated according to the  
UDP auto answer and AIP settings.  
0 : No effect (Default).  
1 : Accept UDP data from all IP addresses when in a  
UDP session.  
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TABLE 6. Local Network and Host Modes  
Command  
Parameters  
Details  
*UDPLAST=n  
n=0 or 1  
If enabled, sets S53 to the last accepted IP address  
through UDP auto answer. This can be used in conjunc-  
tion with MD3 so that when there is no UDP session,  
new ethernet host data will cause a connection to be  
restored to the last IP accepted through UDP auto  
answer. .  
0 : Does not change S53 setting. (Default).  
1 : Set S53 to the last accepted IP.  
Note: This does not change the S53 setting in NVRAM.  
If the modem is reset, the original S53 setting will be  
restored from NVRAM.  
*USD=n  
n=1-255  
Waits the specified delay before sending the first UDP  
packet and the subsequent UDP packets out to the serial  
port.  
0 : No UDP packet delay (Default).  
Delay in 100ms units, from 100 ms to 25.5 sec.  
Set or query the serial port flow control setting.  
0 : No flow control is being used.  
\Qn  
n=0 | 2 | 4  
1 : RTS/CTS hardware flow control is being used.  
4: Transparent software flow control. Uses escaped  
XON and XOFF for flow control. XON and XOFF char-  
acters in data stream are escaped with the @ character  
(0x40). @ in data is sent as @@.  
\APPP  
none  
none  
Set modem operation to PPP mode.  
\ASLIP  
Set modem operation to SLIP mode. DTR must be  
asserted (&D0 or S211=1).  
Caution: Not all AT Commands can be used while in PassThru  
mode.  
Direct Communication  
Direct Communication can be used with the Raven to contact other Internet devices  
to pass information or other tasks.  
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TABLE 7. PassThru Mode  
Command  
Parameters  
Details  
\APASSTHRU  
none  
Set modem operation to pass through mode. This will  
pass any characters received on the serial port directly to  
the internal hardware module and output any characters  
from the internal hardware module out the serial port.  
This allows direct access/configuration of the hardware  
module. Once this mode is entered, the unit must be  
physically reset to return to normal operation.  
Note: This mode is not  
available through the remote  
AT telnet server.  
Note: It may take up to 30 seconds for the hardware  
module to respond after CONNECT is output.  
*CSX1=n  
n=0 or 1  
0 : Data will be passed to the host.  
1 : PASSTHRU mode will echo all host received data  
and will not pass the data to the modem while the  
modem is not asserting DCD.  
Note: If the modem is asserting DCD, data will be  
passed from the host to the modem as it normally is  
when *CSX1=0.  
*PTINIT=n  
n=AT command  
Any AT Command string to be passed to the OEM mod-  
ule before entering PASSTHRU mode, e.g. AT&S1V1,  
etc.  
*PTREFRESH=n  
n=0-255 min-  
utes  
Number of minutes of inactivity in PASSTHRU mode to  
resend the *PTINIT string to the hardware module.  
0 : Disabled  
*RESETPERIOD=n  
n=0-255 hours  
In PASSTHRU mode, modem will be reset after this  
period if no data has been sent or received. . Value is in  
hours.  
0 : Disabled  
Telnet  
It is possible to communicate with the Raven across a TCP/IP network. Telnet pro-  
vides a terminal style connection to the Raven.  
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TABLE 8. Direct Communication  
Parameters Details  
Command  
D[method][d.d.d.d][/ppppp]  
or  
method = P, T, N Dial a connection to a remote IP and Port using method.  
P - Establish a UDP connection  
d.d.d.d = IP  
address to con-  
tact  
T - Establish a TCP connection  
D[method][@name][/ppppp]  
N - Establish a Telnet connection  
ATD - Dial (establish) default connection.  
name = domain  
name to contact  
ATDP192.168.13.31/2332 - Dial (establish) UDP ses-  
sion to 192.168.13.31, at port 2332.  
ppppp = IP port  
to contact  
To end the connection, issue the +++ escape sequence or  
drop the DTR line (if Ignore DTR S211=0 or &D2).  
D
continued  
see above  
The defualt connetion is set in S53.  
If a domain name is specified, the '@' symbol can be  
used to explicitly indicate the start of the name. For  
example, if ATDPHONY is issued, this will be inter-  
preted as dial a UDP connection to "HONY". To dial  
using the default method to host "PHONY", one would  
issue ATD@PHONY. .  
If the method, IP address, or port is omitted, the values  
from S53 are used. If a telnet connection is requested (N)  
and the port is not supplied, port 23 will be used instead  
of the value from S53.  
Several special dialing numbers exist to make it easy to  
establish a PPP or SLIP connection with the modem.  
ATD#19788 or ATDT#19788 will establish a PPP con-  
nection (see \APPP) and ATDT#7547 will establish a  
SLIP connection (see \ASLIP).  
Note: The source port of the session is the Device Port  
(set by S110 or *DPORT).  
PINGd.d.d.d[,n]  
or  
d.d.d.d = IP  
address to con-  
tact  
Ping the specified IP address.  
Sends a single ping, returns either OK or ERROR  
depending on result. Times out in 10 seconds. If n is pro-  
vided, it specifies the amount of data to send with the  
ping. If n is not provided, the default, 50 bytes is used.  
PING domain_name[,n]  
n = amount of  
data to send  
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TABLE 8. Direct Communication  
Command  
Parameters  
method =  
P - UDP  
Details  
S53=[method][d.d.d.d][/  
ppppp]  
Destination IP address, port, and method. These are used  
as defaults for the D (Dial) AT command.  
Examples:  
T - TCP  
ATS53=T192.168.100.23/12345  
ATS53=foo.earlink.com  
Telnet to the specified IP at port 12345.  
ATS53=192.168.100.23/12345  
Query the specified IP at port 12345.  
ATS53=/12345  
N - Telnet  
d.d.d.d = IP  
address or name  
ppppp = the port  
address  
Query port 12345.  
*DPORT=n  
n=1-65535  
The modem's Device Port. Can also be set with the com-  
mand S110.  
*MSCIUPDADDR=name  
[/port]  
name = domain  
name  
Modem Status Update Address - where Name/Port is the  
domain name and port of the machine where the modem  
status updates will be sent. The Raven's status parame-  
ters are sent in an XML format.  
port=port  
*MSCIUPDPERIOD=n  
n=0-255  
Modem Status Update Period - where n defines the  
update period in seconds.  
0 : Disabled.  
Caution: Telnet is not a secure communications protocol.  
TABLE 9. Telnet  
Command  
Parameters  
Details  
S60=n  
n=0 | 1 |2  
Telnet Client Echo Mode.  
0 : No Echo  
1 : Local Echo (Default)  
2 : Remote Echo  
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TABLE 9. Telnet  
Command  
Parameters  
Details  
*TELNETTIMEOUT=n  
*TPORT=p  
n=minutes  
Telnet port inactivity time out.  
By default, this value is set to close the AT telnet con-  
nection if no data is received for 2 minutes.  
p=0-65535  
Sets or queries the port used for the AT Telnet server. If 0  
is specified, the AT Telnet server will be disabled. The  
default value is 2332.  
Time/Date  
Time and Date in the Raven is set to UTC (Coordinated Universal Time). Time is  
expressed in 24-hour format, i.e. 13:23:57 would be 1:23pm. You can set time and  
date manually or you can have it set automatically with a regular query to an Inter-  
net time server (such as time.nist.gov) using SNTP (Simple Network Time Proto-  
col).  
TABLE 10. Time and Date  
Command  
Parameters  
Details  
*DATE=[mm/dd/  
yyyy],[hh:mm:ss]  
mm/dd/yyyy =  
month, day, year  
Sets and queries the clock in the unit. Either the date and  
time can be specified, or simply one of the two can be  
specified in which case the unspecified value will remain  
unchanged. The date and time are always specified 24-  
hour notation.  
hh:mm:ss =  
time in 24-hour  
notation  
*SNTP=n  
n=0 or 1  
Enables daily SNTP update of the system time.  
0 : Off  
1 : On  
*SNTPADDR=  
[d.d.d.d][name]  
d.d.d.d=IP  
SNTP Server IP address, or fully-qualified domain  
name, to use if *SNTP=1.  
name=domain  
name  
Note: If blank, time.nist.gov is used.  
*SNTPQUERY?  
none  
The current SNTP time and date.  
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Friends Mode  
Friends Mode can limit access to the Raven from the Carrier network and the Inter-  
net. Friends Mode is a limited form of security.  
TABLE 11. Friends Mode  
Command  
Parameters  
Details  
FM=[n]  
n=0 or 1  
Friends Mode - Only allow specified IPs to access the  
Raven.  
0 : Disable Friends mode  
1 : Enable Friends mode - Only packets from friends will  
be accepted (see below); packets from other IP addresses  
are ignored.  
Fn=[d.d.d.d]  
n = Friends list  
Friends mode IP address.  
index [0 - 9]  
255 = allow any number 0-255  
d.d.d.d = IP  
address  
Example: 166.129.2.255 allows access by all IPs in the  
range 166.129.2.0-166.129.2.255.  
Note: ATF? will return a list of all the current Fn set-  
tings.  
DNS  
DNS settings in the Raven allow the modem to use domain names instead of IPs to  
contact other Internet hosts.  
TABLE 12. DNS  
Command  
Parameters  
Details  
*DNSn=d.d.d.d  
n=1 or 2  
Sets the DNS addresses to be returned during PPP nego-  
tiation. If the underlying communications network pro-  
vides DNS addresses, they replace those specified by  
this command.  
d.d.d.d = IP of  
domain server  
You can only set *DNS1 and *DNS2.  
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TABLE 12. DNS  
Parameters  
Command  
Details  
*DNSUPDATE=n  
n=0 or 1  
Indicates whether the modem should send DNS updates  
to the DNS server specified by *DNSUSER. These  
updates are as per RFC2136. They are not secure and are  
recommended only for a private network. In a public  
network, the IP Logger services should be used instead.  
0 : DNS updates disabled (Default).  
1 : DNS updates enabled.  
*DNSUSER=d.d.d.d  
d.d.d.d = IP of  
domain server  
Sets a user-provided DNS to query first when perform-  
ing name resolutions in the modem.  
Keepalive  
Keepalive (page 21) allows the Raven to stay connected to the cellular network even  
when there are periods of inactivity.  
TABLE 13. Keepalive  
Command  
Parameters  
Details  
*IPPING=n  
n=0, 15-255  
Set the period to ping (if no valid packets have been  
received) a specified address (*IPPINGADDR) to keep  
the modem alive (online). 15 minuted is the minimum  
intervale which can be set for Keepalive.  
0 : Disable pinging (default)  
See also *MINXMIT which can override this value.  
*IPPINGADDR=  
[d.d.d.d][name]  
d.d.d.d = IP  
Set the IP address or valid internet domain name for the  
Raven to ping to keep itself alive (online). *IPPING  
must to be set to a value other than 0 to enable pinging.  
name= domain  
name  
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TABLE 13. Keepalive  
Command  
Parameters  
Details  
*MINXMIT=n  
n=seconds  
Minimum transmit period enforcement. When set to n  
seconds, will not let the *IPPING, *PPMINTIME, and  
the *MSCIUPDPERIOD timers to be set less than n sec-  
onds.  
Note that the *PPTIME can still be set to less than  
*MINXMIT, but the packets will still be transmitted no  
more often than the *PPMINTIME.  
Warning: The *MINXMIT value is can only be set one  
time and AirLink must be contacted to reset it.  
IP Manager  
IP Manager (page 15) is a service from AirLink which allows a Raven with a  
dynamic IP to be contacted as if it had a static IP by using a Fully Qualified  
Domain Name.  
TABLE 14. IP Manager  
Command  
Parameters  
Details  
*DOMAIN=[name]  
name = domain  
name (i.e. eair-  
link.com)  
Domain (or domain zone) of which the Raven is a part.  
This value is used during name resolutions if a fully  
qualified name is not provided and also for DNS  
updates. This value can be up to 20 characters long.  
If *DOMAIN=eairlink.com, then when  
ATDT@remote1 is entered, the fully qualified name  
remote1.eairlink.com will be used to perform a DNS  
query to resolve the name to an IP address.  
Note: Only letters, numbers, hyphens, and periods can  
be used.  
*IPMANAGERn=[name]  
n= 1 or 2  
Sets a domain name or IP address to send IP change noti-  
fications to. Up to two independent IP Manager servers  
can be set, using either AT*IPMANAGER1 or  
AT*IPMANAGER2. Updates to a server can be disabled  
by setting that entry to nothing (i.e.  
name = domain  
name  
"AT*IPMANAGER1=").  
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TABLE 14. IP Manager  
Command  
Parameters  
Details  
*IPMGRKEYn=[key]  
n= 1 or 2  
Sets the 128-bit key to use to authenticate the IP update  
notifications. If the key's value is all zeros, a default key  
will be used. If all the bytes in the key are set to FF, then  
no key will be used (i.e. the IP change notifications will  
not be authenticated). AT*IPMGRKEY1 is used to set  
the key to use with AT*IPMANAGER1, while  
AT*IPMGRKEY2 is used to the key with  
key = 128-bit  
key in hexadeci-  
mal [32 hex  
characters]  
AT*IPMANAGER2.  
*IPMGRUPDATEn=m  
n= 1 or 2  
m=5-255  
Sets the number of minutes to periodically send an IP  
update notification to the corresponding server. This will  
occur even if the IP address of the Raven doesn't change.  
*IPMGRUPDATE1 is used to set the refresh rate to  
*IPMANAGER1, while *IPMGRUPDATE2 is used  
with *IPMANAGER2.  
If the value is set to 0, then periodic updates will not be  
issued (i.e. IP change notifications will only be sent  
when the IP actually changes).  
*MODEMNAME=[name]  
name = domain  
name (i.e. eair-  
link.com)  
Name of the Raven (up to 20 characters long) to use  
when performing IP change notifications to IPManager.  
The value in *DOMAIN provides the domain zone to  
add to this name.  
Example: if *MODEMNAME=mymodem and  
*DOMAIN=eairlink.com, then the modem's fully qual-  
ified domain name is mymodem.eairlink.com.  
Note: Each modem using IPManager needs a unique  
name. Two modems cannot be called “mymodem”. One  
could be “mymodem1” with the other as “mymodem”.  
Automatically Generated Names:  
#I3 - The ESN/IMEI will be used as the name.  
#NETPHONE - The phone number be used as the  
name.  
Note: Only letters, numbers, hyphens, and periods can  
be used.  
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Logging  
The Raven allows several different levels of logging.  
TABLE 15. Logging  
Command  
Parameters  
Details  
*DBGCOM1000=n  
n=0 or 1  
Turn on debugging for COM1000.  
0 : No logging  
1 : Logging  
*DBGCOMLVL=n  
n=0 | 1 | 2  
Set the logging level for the host or module COM port.  
0 : No logging  
1 : Host COM  
2 : Module COM  
*DBGEVTLOGCLEAR  
none  
Clears the content of the logs in the modem.  
Sets the logging level for the IP subsystem.  
0 : No logging  
*DBGIPLVL=n  
n=0 | 1 | 2  
1 : Log errors (i.e. invalid/corrupt packets, etc.).  
2 : Log the header of all received packets. Note that this  
can quickly exhaust the event log.  
*DBGPPPLVL=n  
n=0-3  
Sets the logging level for the PPP stack.  
Enables logging at different levels of detail. (default =  
1).  
0 : No logging  
Modbus  
Modbus, commonly used with telemetry devices, allows a connection via serial  
port to the modem (page 32).  
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TABLE 16. Modbus Settings  
Command  
Parameters  
Details  
IPL=n  
n=0 or 1  
IP List Dial  
This allows access the Modbus IP list using the first two  
digits of the dial string. Example: ATDT1234567 would  
go to ID "12" on the Modbus list and use the associated  
IP as the destination.  
0 : Disabled  
1 : Enabled  
Cannot be configured in Wireless ACE.  
Default power-up mode.  
MDhh  
hh (hex byte) =  
00 - normal  
mode  
When the PinPoint is power-cycled, it may enter the  
mode specified by this command after 5 seconds. On  
startup, typing ATMD0 within 5 seconds changes the  
mode to normal (AT command) mode.  
01 - SLIP mode  
02 - PPP mode  
03 - UDP mode  
04 - TCP mode  
See also S53 to set the port for UDP or TCP.  
07 - PassThru  
mode  
MLISTid=d.d.d.d  
id=ID  
d.d.d.d=IP or  
name adresse  
Enters an ID and IP address into the Modbus List. ID is  
a decimal value (1 to 100).  
Note: In Wireless ACE, this command (and MLISTX) is  
the Addr List menu option.  
MLISTXhexid=d.d.d.d  
MVLEN=n  
hexid=ID  
d.d.d.d=IP or  
name adresse  
Enters an ID and IP address into the Modbus List. ID is a  
hexadecimal value (0 to 64).  
Note: This value is entered via Wireless ACE as 0xHex.  
n= 1 or 2  
Modbus Variant ID Length.  
Length of the RTU ID in a modbus-variant protocol, in  
bytes. This parameter is used to define the length of the  
RTU ID in Modbus-like protocol data packets. This  
parameter is used when the when the MD is set to hex  
63.  
Cannot be configured in Wireless ACE.  
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TABLE 16. Modbus Settings  
Command  
Parameters  
Details  
MVMSK=hh  
hh=hex value  
Modbus Variant ID Mask.  
00 - no mask, all  
8 bits (default)  
Byte hex mask to use when extracting the ID. Specify  
which bits in the ID field to use. This parameter is used  
when the when the Mode Default (MD) is set to hex 63.  
0F - only the  
low order 4 bits  
Cannot be configured in Wireless ACE.  
MVOFF=n  
MVOPT=n  
n = 0 - 255  
Modbus (variable mode) Offset.  
Indicates the offset in the data of where the Modbus ID  
starts.  
Cannot be configured in Wireless ACE.  
n= 0 or  
Modbus Variant Option.  
Sets various behavioral options when dealing with a  
Modbus-variant protocol. This parameter is used when  
the when MD is set to hex 63.  
0 : No special action (Default).  
1 : Skip leading zeroes in Modbus packets.  
Cannot be configured in Wireless ACE.  
Modbus Variant Type.  
MVTYP=n  
n=0 | 1 | 2  
The data-type of the RTU ID in a modbus-variant proto-  
col. This parameter is used to define the data-type of the  
RTU ID in Modbus-like protocol data packets. This  
parameter is used when MD is set to 63.  
0 : Binary (Default)  
1 : ASCII Hex  
2 : ASCII Decimal  
Cannot be configured in Wireless ACE.  
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TABLE 16. Modbus Settings  
Command  
Parameters  
Details  
RKEY=n  
n= 0 or  
Radio Transceiver Keying.  
0 : Off (Default)  
1 : On  
Enable/disable MDS Radio transceiver keying. Radio  
keying is designed to assert CTS when a packet is  
received, delay the time as specified, send the data out  
the serial port, wait the same amount time, drop CTS.  
This way, the CTS signal can be used to key a transmit-  
ter on and give it time to reach its power level before  
data is sent to it. Delay interval is specified in S221.  
Cannot be configured in Wireless ACE.  
S53=[method][][d.d.d.d][/  
ppppp]  
method =  
P - UDP  
T - TCP  
Destination IP address, port, and method. These are used  
as defaults for the D (Dial) AT command.  
Examples:  
ATS53=T192.168.100.23/12345  
ATS53=foo.earlink.com  
Telnet to the specified IP at port 12345  
ATS53=192.168.100.23/12345  
Query the specified IP at port 12345  
ATS53=/12345  
N - Telnet  
d.d.d.d = IP or  
name adresse  
ppppp = the port  
address  
Query port 12345  
*DPORT=n  
n=1-65535  
The modem's Device Port. Can also be set with the com-  
mand S110.  
SNMP (Simple Network Management Protocol)  
Simple Network Management Protocol (SNMP) can be used to monitor devices  
connected to a network for any conditions which warrant administration attention.  
By default, SNMP uses port 161, however most Internet providers (including cellu-  
lar) block all ports below 1024 as a security measure.  
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TABLE 17. SNMP  
Parameters  
Command  
Details  
\ACEPW=pw  
pw=password  
Change the ACE password to a new value. Password is  
case-sensitive. Default password is 12345.  
Example: AT\ACEPAW=new123  
This controls which port the SNMP Agent listens on.  
0 : SNMP is disabled.  
*SNMPPORT=n  
n=0-65535  
Port for SNMP agent to listen on.  
*SNMPSECLVL=n  
n=0 | 1 | 2  
Selects the security level requirements for SNMP com-  
munications as follows:  
0 : No security required. SNMPv2c and SNMPv3 com-  
munications are allowed.  
1 : Authentication equivalent to 'authNoPriv' setting in  
SNMPv3. SNMPv3 is required to do authentication,  
SNMPv2c transmissions will be silently discarded.  
2 : Authentication and encryption, equivalent to 'auth-  
Priv' setting in SNMPv3. SNMPv3 is required to do  
authentication and encryption, SNMPv2c and SNMPv3  
authNoPriv transmissions will be silently discarded.  
Messages are both authenticated and encrypted to pre-  
vent a hacker from viewing its contents.  
*SNMPTRAPDEST=host/  
[port]  
host=IP address  
port=TCP port  
Controls destination for SNMP Trap messages.  
If port is 0 or host is empty, traps are disabled.  
Traps are sent out according to the SNMP security level  
(i.e. if the security level is 2, traps will be authenticated  
and encrypted). Currently, the only trap that can be gen-  
erated is linkup.  
SMTP/SMS  
SMTP (Simple Mail Transfer Protocol) is the de facto standard for email transmis-  
sion across the Internet. The Raven can send messages using SMTP if it has been  
configured to use a mail server.  
SMS (Simple Message Service) is another way to send messages via your Wireless  
Service Provider’s cellular network.  
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Caution: Your account with Verizon may not support message  
sending. For most SMS commands (those not preceeded by *),  
you will need to have the modem in PassThru mode.  
TABLE 18. SMTP (email) and SMS (messaging)  
Command  
Parameters  
Details  
*NETSMS2EMAIL=  
[number]  
number= SMS/  
E-mail server  
Specify the SMS/E-mail server number. This is neces-  
sary to send an SMS message to an email address  
(+CMGS).  
*SMTPADDR=  
d.d.d.d=IP  
name=  
Specify the IP address or Fully Qualified Domain Name  
(FQDN) of the SMTP server to use.  
[d.d.d.d][name]Maximum:  
40 characters  
domain name  
*SMTPFROM=[email]Max- email= email  
Sets the email address from which the SMTP message is  
being sent.  
imum: 30 characters  
address  
*SMTPPW=[pass]  
pass= password  
Sets the password to use when authenticating the email  
account (*SMTPFROM) with the server (*SMT-  
PADDR).  
Note: Not required to use SMTP settings but may be  
required by carrier.  
*SMTPSEND=[email][body  
]
email= email  
address  
Sends an email to the address specified, followed by the  
body of the email message.  
body= message  
body  
The email message is terminated and sent by entering a .  
or Ctrl-Z on an empty line.  
See also *SMTPSUBJ, *SMYPFROM, and *SMT-  
PADDR.  
*SMTPSTATUS?  
none  
Returns the status of the last issued SMTP message  
(*SMTPSEND). If no status is available 0 is returned.  
Once read, the status is cleared out.  
The status codes are received from the SMTP server the  
modem attempted to send the request.  
Example: 354 = send in progress, 250 = sent ok.  
*SMTPSUBJ=[subject]  
subject= SMTP  
message subject  
Allows configuration of the default Subject to use if one  
isn't specified in the message by providing a "Subject:  
xxx" line as the initial message line.  
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TABLE 18. SMTP (email) and SMS (messaging)  
Command  
Parameters  
Details  
*SMTPUSER=[user]Maxi-  
mum: 40 characters  
user= username  
The email account username to authenticate with the  
SMTP server (*SMTPADDR) for sending email.  
Note: not required to use SMTP settings but may be  
required by carrier.  
+CMGD=index[,flag]  
index=0-9  
This command is used to delete one or several messages.  
C3211  
flag=0 Delete message at location.  
flag=1 Delete All READ messages.  
flag=2 Delete All READ and SENT messages.  
flag=3 Delete All READ, SENT and UNSENT messages.  
flag=4 Delete All messages.  
Note: There is no confirmation required.  
Read a message.  
+CMGR=index C3211  
+CMGS=[email][body]  
index=0-9  
email= email  
address or  
phone number  
Sends an email using SMS. The phone number or email  
address is specified first. Then the body of the message  
is entered. E-mail is only available if  
C3211  
*NETSMS2EMAIL has been configured correctly.  
body= message  
body  
The message is terminated and sent by entering Ctrl-Z  
on an empty line.  
!CNTSMS  
C3210  
none  
Reports the number of messages stored:  
New Urgent Msg {Index = 1}: <n>  
New Regular Msg {Index = 2}: <r>  
Voice Messages {Index = 3}: <v>  
The Index number corresponds to the SMS list index  
used to retrieve messages. The counters n, r, and v indi-  
cate the number of messages in each list.  
When retrieving (!GSMS) or deleting (!DSMS), the  
message number is base 0, so the highest message num-  
ber in any list is the reported count minus one.  
!DASMS  
none  
Deletes all SMS messages from all three index lists.  
C3210  
Note: There is no confirmation required. Use this with  
caution.  
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TABLE 18. SMTP (email) and SMS (messaging)  
Parameters Details  
Command  
!DSMS =index[,message]  
index= index list Deletes one or all messages from one of the index lists.  
(0, 1, 2)  
The message number is a base 0 index into the list,  
message=mes-  
sage number  
where 0 is the oldest message, and the number reported  
by !CNTSMS minus one, is the most recent message.  
C3210  
If the message number parameter is omitted, then all  
messages in the index list are deleted.  
Note: There is no confirmation required.  
!GSMS?index,message  
index= index list Read an SMS message from the modem. The message  
(0, 1, 2)  
read is determined by the parameters:  
message= mes-  
sage number  
The message number is a base 0 index into the list,  
where 0 is the oldest message, and the number reported  
by !CNTSMS minus one, is the most recent message.  
C3210  
!SSMS=priority,destina-  
tion,[cb],”text”  
priority=0, 1, 2)  
Send an SMS message.  
destination=  
phone number  
of destination  
Note: The text is enclosed in quotations. The quote char-  
acter cannot appear in the body text. Messages with over  
160 bytes of body text will be truncated and sent any-  
way.  
C3210  
cb= call back  
number  
text= text of  
message  
enclosed in  
quotes  
!SSMS?  
none  
The progress of the last message sent. Possible responses  
are:  
Pending message has not left the modem  
Sent successfully  
C3210  
Sent to the network  
Delivered successfully  
Delivered by the network  
Failed sending  
Failed and should be retried  
Other  
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TABLE 19. Other Settings  
Command  
Parameters  
Details  
*NUMTOIP=n  
n=0 or 1  
Convert 12 digit number to IP.  
0 : Use as name.  
1 : Use as IP.  
+CTA=n  
n=seconds  
Inactivity timer, in seconds.  
Typical network settings cause a link to go dormant after  
10 to 20 seconds of inactivity, no packets transmitted or  
received. This time can be shortened to release the phys-  
ical RF link sooner when the application only transmits  
short bursts.  
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APPENDIX 4  
Example of the MIB trap  
AIRLINK-MIB DEFINITIONS ::= BEGIN  
IMPORTS  
ObjectNameFROM SNMPv2-SMI  
MODULE-COMPLIANCEFROM SNMPv2-CONF;  
org OBJECT IDENTIFIER ::= { iso 3 }  
dod OBJECT IDENTIFIER ::= { org 6 }  
internet OBJECT IDENTIFIER ::= { dod 1 }  
private OBJECT IDENTIFIER ::= { internet 4 }  
enterprises OBJECT IDENTIFIER ::= { private 1 }  
airlink OBJECT IDENTIFIER ::= { enterprises 20542 }  
general OBJECT IDENTIFIER ::= { airlink 1 }  
common OBJECT IDENTIFIER ::= { airlink 2 }  
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status OBJECT IDENTIFIER ::= { airlink 3 }  
gps OBJECT IDENTIFIER ::= { airlink 4 }  
-- GENERAL --  
phoneNumber OBJECT-TYPE  
SYNTAX DisplayString (SIZE (10))  
MAX-ACCESS read-only  
STATUS current  
::= { general 1 }  
deviceID OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { general 2 }  
electronicID OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { general 3 }  
modemType OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { general 4 }  
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aleosSWVer OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { general 5 }  
aleosHWVer OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { general 6 }  
modemSWVer OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { general 7 }  
modemHWVer OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { general 8 }  
-- COMMON --  
date OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
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STATUS current  
::= { common 1 }  
otaProgrammingEnable OBJECT-TYPE  
SYNTAX INTEGER {  
disabled(0),  
enabled(1) }  
MAX-ACCESS read-only  
STATUS current  
::= { common 2 }  
devicePort OBJECT-TYPE  
SYNTAX INTEGER(0..65535)  
MAX-ACCESS read-only  
STATUS current  
::= { common 3 }  
netUID OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { common 4 }  
netPW OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { common 5 }  
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requestPAP OBJECT-TYPE  
SYNTAX INTEGER {  
no(0),  
yes(1) }  
MAX-ACCESS read-only  
STATUS current  
::= { common 6 }  
destinationAddress OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { common 7 }  
destinationPort OBJECT-TYPE  
SYNTAX INTEGER(0..65535)  
MAX-ACCESS read-only  
STATUS current  
::= { common 8 }  
serialPortSettings OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { common 9 }  
serialPortFlowControl OBJECT-TYPE  
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SYNTAX INTEGER {  
none(0),  
hardware(2),  
software(4) }  
MAX-ACCESS read-only  
STATUS current  
::= { common 10 }  
-- STATUS --  
ipAddress OBJECT-TYPE  
SYNTAX IpAddress  
MAX-ACCESS read-only  
STATUS current  
::= { status 1 }  
netState OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { status 2 }  
netChannel OBJECT-TYPE  
SYNTAX INTEGER  
MAX-ACCESS read-only  
STATUS current  
::= { status 3 }  
rssi OBJECT-TYPE  
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SYNTAX INTEGER(-125..-50)  
MAX-ACCESS read-only  
STATUS current  
::= { status 4 }  
serialSent OBJECT-TYPE  
SYNTAX INTEGER  
MAX-ACCESS read-only  
STATUS current  
::= { status 5 }  
serialReceived OBJECT-TYPE  
SYNTAX INTEGER  
MAX-ACCESS read-only  
STATUS current  
::= { status 6 }  
hostMode OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { status 7 }  
powerMode OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { status 8 }  
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fixObtained OBJECT-TYPE  
SYNTAX INTEGER {  
no(0),  
yes(1) }  
MAX-ACCESS read-only  
STATUS current  
::= { gps 1 }  
satelliteCount OBJECT-TYPE  
SYNTAX INTEGER  
MAX-ACCESS read-only  
STATUS current  
::= { gps 2 }  
latitude OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { gps 3 }  
longitude OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { gps 4 }  
END  
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Troubleshooting  
Frequently Asked Questions (FAQ) and Solutions  
Many of these questions and solutions come from AirLink Support.  
Caution: Solutions should only be performed if you are experi-  
encing the specific problem indicated and have the specific  
modem model number indicated. Some solutions are very spe-  
cific to model numbers due to differing internal hardware.  
What is RSSI? Why is the RSSI for my Raven negative?  
RSSI (Received Signal Strength Indication) is a measurement of the strength, not  
necessarily the quality, of the received signal strength in a wireless environment.  
RSSI is used to determine when the signal is below a certain threshold at which  
point the modem is clear to send (CTS) or to determine the Roaming Threshold (the  
distance from the access point).  
The RSSI is measured in dBm which is the power ratio in decibel (dB) of the mea-  
sured power referenced to one milliwatt (mW). One milliwatt is zero, therefore less  
than a milliwatt, common and ideal for cellular communication, is expressed as a  
negative interger.  
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AirLink modems optimally have an RSSI value of -60 to -95.  
What is the Proper RF Coverage for my Raven?  
Optimal RF coverage (RSSI) for your Raven is between -60 to -95 DBm. RF cov-  
erage between -95 to -105 DBm will generally still register, however functionality  
at this range can be impeded and registration can become temperamental. Any  
devices with an RSSI below -105 DBm will likely fail to register on a regular basis.  
Caution: Low RSSI will have a direct affect on the ability to acti-  
vate (or provision) your Raven if it relies on over the air activa-  
tion such as the the C3211and C32 modems.  
When addressing RF coverage ensure the antenna choice is appropriate for the  
device and frequencies required.  
What Type of Antenna is Best for my Raven?  
Antennas for cellular communication are generally omni-directional and either  
dual-band or multi-band. They come in a variety of shapes and mounting confirgu-  
rations to suit several different types of needs.  
While AirLink does sell a limited selection of antennas and antenna accessories,  
these are by no means all that are available or usable with your Raven. There are  
several suppliers of cellular accessories with a much wider selection of antennas  
designed to cater to a broader variety of situations.  
Dual-band  
For cellular communication, the Raven requires a dual band antenna supporting  
both 800 MHz and 1900 MHz (1.9 Ghz) bands.  
Caution: Single band antennas, such as those formerly used with  
a CDPD device, generally only support 800 MHz. Using a single  
band antenna can greatly impeed your ability to activate or use  
your Raven with Verizon.  
Dipole  
Dipole is a common antenna type connecting directly to the Raven and extending  
out in a single straight wire.  
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The short dipole antenna (also known as a “rubber duck”) is a good desktop, porta-  
ble antenna for use in areas with good signal strength and low electrical interfer-  
ence.  
Mounts  
Antennas can be mounted in a variety of ways (magnet, permanent, suction to a  
window, sticky tape, etc) which can allow you to move the antenna away from the  
Raven with a coax cable between the modem and the antenna allowing the antenna  
to be placed in a more suitable location for proper cellular reception: outside of a  
metal cabinet, the trunk lid of a car, a window, etc. A mounted antenna can be  
placed in locations where the simple, short dipole antenna connected directly to the  
Raven may not perform at all.  
What do I need to power my Raven ?  
Your Raven is designed to work either on DC current (generally for use in vehicles)  
or with an AC adapter (standard wall outlet in the US, Canada, and most other  
countries). The optimal input voltage is 9VDC to 28VDC with an input current  
from 90mA to 350 mA.  
If the modem is provided an inadequate power supply the following symptoms  
might be experienced:  
Modem will constantly power cycle while attempting to register  
Modem will register but will power cycle when data is transmitted/received  
If these symptoms occur, verify the power supply meets the above mentioned crite-  
ria. If an AC adapter is being used; verify it is intended for the AirLink product in  
question.  
Caution: If you previously used AirLink CPDP modems, you  
may have older power supplies that provide inadequate power  
and will cause the above mentioned symptoms.  
Can I use a portable battery to power my Raven ?  
It is possible to use a portable battery for your AirLink modem, however, you most  
likely need to make the connector from the battery to the modem yourself. The bat-  
ter also needs to have enough power to be able to handle the power consumption of  
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the modem. You can contact AirLink Support for a Guide on how to use your Air-  
Link modem with a portable battery.  
I’m Having Problems getting my Raven registered (activated or  
provisioned) with Verizon, what could be the problem?  
There are several error messages that might appear during the registration process:  
No Service  
Network Negotiation Failed  
Network Authentication Failed  
These problems are frequently caused by account related issues. The problems  
potentially involve an incorrectly configured account or incorrectly input/provi-  
sioned account information. The best troubleshooting step is to re-provision the  
Raven, confirming the account is configured for the proper data plan and modem or  
simply work with Verizon to create a new account.  
Why Can’t I reach my Raven from the Internet? What is a Restricted  
or Private IP?  
On Verizon’s network, for security reasons, there are some accounts set up to be  
restricted to communication only from other devices on their network, called a  
Restricted IP or a Private IP. If you had two modems on Verizon’s network, they  
could communicate, but your computer, not using Verizon as an ISP can’t. You  
could generally still access the Internet using your Raven’s restricted or private IP  
because the modem would use a proxy or gateway on Verizon’s network.  
However, if you need to be able to contact your Raven (or the devices behind it)  
directly, instead of a Restricted IP (also called Private IP or Non-Routable IP),  
you will need to contact Verizon to get your account changed to an Unrestricted IP  
(also called Public IP).  
What is the difference between Private Mode and Public Mode?  
When your Raven is powered on, ALEOS, acting as a PPP client, negotiates a PPP  
session with Verizon’s network at the conclusion of which it is assigned an IP  
address by Verizon . How this address is further acted upon by the modem is deter-  
mined by Private or Public Mode.  
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Public Mode (*HOSTPRIVMODE=0) :  
The IP address assigned by Verizon is passed on to the devices connected to the  
modem.  
If there is a computer or device connected to the serial port of your modem, there  
are actually two PPP sessions taking place. After your AirLink modem receives the  
cellular provider’s assigned IP address, a second PPP session established between  
your computer or device and the modem ultimately assigns that IP address to that  
computer or device connected to the serial port.  
Private Mode (*HOSTPRIVMODE=1) :  
The IP address assigned by Verizon is not the address that is assigned to the com-  
puter or device connected to the Raven’s serial port during the PPP negotiation .  
Instead, the computer or device connected to the Raven on the serial port is  
assigned the IP address configured in *HOSTPRIVIP and uses the IP address con-  
figured in *HOSTPEERIP to communicate to the modem.  
How do I set up Private Mode? How do I connect to my Raven to my  
router or to Linux?  
Private Mode is at times preferred or required to provide network connectivity to a  
Linux device, routers, or other devices. Private mode will generally also work with  
any PC in an environment where there is a need for the Raven to be configured to  
work with an internal network.  
There are four AT commands you will need to set in the modem. You can set them  
using Wireless ACE (page 10) or Telnet (page 53). The examples shown are from  
Wireless ACE 3G.  
FIGURE 1. Wireless ACE: Private Mode settings  
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*HOSTPRIVMODE=1 - Private Mode turned on.  
*HOSTPRIVIP=[IP address] - IP address assigned to computer or other  
device connected directly to the modem (example, 192.168.1.8).  
*HOSTPEERIP=[IP address] - IP address assigned to modem for local, not  
cellular, communication (example, 192.168.1.9).  
*HOSTNETMASK=[subnet mask] - Subnet Mask setting (example,  
255.255.255.0).  
The IP addresses configured need to be appropriate for your network. For most  
internal networks, using the IP range of 192.168.x.x is generally preferred. The  
first 3 octets need to be the same for all devices on the network (such as  
192.168.1.x), but you can use any number from 0 to 254 for the last octet. The last  
octet for each IP on the network needs to be different. Unless you are instructed to  
use a different IP range by your Network Administrator, using the 192.168.1.x or  
192.168.0.x is recommended.  
The *HOSTPRIVIP and the *HOSTPEERIP need to exist on same subnet, the eas-  
iest subnet to configure is 255.255.255.0 which allows for 255 IPs on the same sub-  
net. Unless you understand the complexities of subnetting or you are instructed to  
use a different subnet by your Network Administrator, it is generally safe to use  
255.255.255.0. For this subnet, the first 3 sets of numbers (octets) need to be the  
same with the final number different (such as 192.168.1.x).  
Caution: If the IP address of the device or computer connected to  
the modem is different from the one configured in the modem as  
the *HOSTPEERIP, communications will fail. If the Subnet  
Mask is configured differently in the modem than on the com-  
puter or device to which it is connected, you may not be able to  
communicate between them.  
What is the COM1000?  
The COM1000 is a stand-alone device not made by AirLink but that can be used  
with your Raven. There are AT commands for your Raven AirLink modem which  
take advantage of some of the properties of the COM1000. The COM1000 is made  
by SimpleComTools: http://www.simplecomtools.com/com1000.html and used in  
conjunction with AirLink modems: http://www.simplecomtools.com/wireless.html.  
From SimpleComTools description of the COM1000:  
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“The COM1000 provides you with a single device that can be seamlessly inte-  
grated into LAN, WAN, and WIRELESS projects. Its embedded applications  
provide quick and easy means of connecting serial devices to IP networks, Inter-  
net enabling legacy devices, or integrating remote devices with today's  
advanced 3G wireless data networks. Itsunique blend of Serial and TCP/IP com-  
munications, digital and analog inputs, relays, and embedded applications com-  
bine to help simplify application integration and elimintate many of today's  
Machine-to-machine deployment challenges.”  
How can I update the PRL (Prefered Roaming List) for my CDMA  
modem? I have activated my Raven but now cannot connect to Verizon,  
what can be wrong?  
If you are experiencing difficulties connecting your Raven with Verizon after it is  
activated with the Setup Wizard, the PRL may be out of date.  
Wireless ACE  
Caution: The modem’s version of ALEOS will need to be  
200512A or later.  
1. Connect to your Raven AirLink modem using Wireless ACE 3G version  
20051201 or later (page 10).  
2. On the top Configuration Panel, click the icon for Update PRL.  
FIGURE 2. Wireless ACE: Update PRL  
When you start the Update PRL feature, PRL specific information will be dis-  
played: the Carrier, the current PRL in the modem, the PRL version for the  
update, and the detected Master Subsidiary Lock (MSL).  
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FIGURE 3. Wireless ACE: Update PRL interface  
Generally the PRL will be updated to the one present in the “PRL” folder of  
the Wireless ACE installed folder (i.e. C:\Program Files\AirLink\Wireless  
Ace 3G\PRL). If the PRL version to apply is displayed as ONLINE, then the  
PRL will be updated Over-the-Air (OTA) directly from Verizon.  
Attention : If you are using ONLINE updating, your Raven Air-  
Link modem needs to be able to contact Verizon’s your cellular  
provider’s network for the over-the-air process to be successful.  
You may need to move the modem or connect a different  
antenna to get a clear strong signal. If you are connected to your  
modem remotely, you may incur data charges for the update.  
AT Commands  
You can use AT commands to manually trigger an Over-the-Air PRL update.  
1. Connect to the Raven direct serial communication (page 53).  
2. Type AT\APASSTHRU and press Enter to put modem into Pass Thru  
Mode.  
3. Wait at least 30 seconds to initialize the modem.  
4. Type AT!STATUS and press Enter to check the network status:  
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Modem has not registered: This can be a transitory state. Wait 30 to 60  
seconds and attempt the command again.  
Modem is registering: Generally, this indicates the Raven is attempting to  
contact Verizon’syour cellular provider’s network. Wait 30 to 60 seconds  
and attempt again.  
Modem has registered: When you see this message, the Raven is regis-  
tered on Verizon’s network . Continue on to the next step. .  
FIGURE 4. Pass Thru Mode: Modem Status  
5. Type AT+GMR and press Enter. You should get a long output response.  
Near the end of the output, will be the current five-digit PRL version.  
FIGURE 5. Pass Thru Mode: +GMR example  
6. Issue AT+CDV*22899 and Press Enter. You should get “OK” as a  
response. Wait 2 to 3 minutes for the PRL to download and install.  
7. Enter AT+GMR again to verify the PRL version change.  
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Support web site  
The Airlink web site is updated frequently with Setup Wizards, Utilities, FAQs, and  
other documentation:  
http://www.airlink.com/support  
Contacting Technical Support  
For support assistance please email [email protected] or call 510-781-9760  
Monday through Friday 5 AM to 5 PM Pacific Time (8 AM to 8 PM Eastern Time).  
Support is not available weekends or holidays.  
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