Acer TravelMate 370 Series
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw
SERVICE CD PART NO.: VD.T39V1.001
PRINTED IN TAIWAN
Download from Www.Somanuals.com. All Manuals Search And Download.
Copyright
Copyright © 2003 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium M and Centrino are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
III
Download from Www.Somanuals.com. All Manuals Search And Download.
Conventions
The following conventions are used in this manual:
SCREEN
Denotes actual messages that appear
MESSAGES
on screen.
NOTE
Gives bits and pieces of additional
information related to the current
topic.
WARNING
CAUTION
IMPORTANT
Alerts you to any damage that might
result from doing or not doing specific
actions.
Gives precautionary measures to
avoid possible hardware or software
problems.
Reminds you to do specific actions
relevant to the accomplishment of
procedures.
IV
Download from Www.Somanuals.com. All Manuals Search And Download.
Preface
Before using this information and the product it supports, please read the following general information.
1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.
V
Download from Www.Somanuals.com. All Manuals Search And Download.
VI
Download from Www.Somanuals.com. All Manuals Search And Download.
Table of Contents
Chapter 1
System Specifications
1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Outlook View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Front OpenView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Left Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Right Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Bottom Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Special keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Touchpad Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Launch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Chapter 2
System Utilities
27
BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Navigating the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
BIOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
System Diagnostic Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Chapter 3
Machine Disassembly and Replacement
39
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Disassembly Procedure Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Removing the Memory/HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Removing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Disassembling the Main Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Disassembling the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Disassembling the External Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Disassembling the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Chapter 4
Troubleshooting
55
System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
External Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
External CD-ROM Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . . . . . . . . . .57
Memory Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Power System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Touchpad Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Power-On Self-Test (POST) Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . .59
VII
Download from Www.Somanuals.com. All Manuals Search And Download.
Table of Contents
Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Index of Symptom-to-FRU Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Chpater 5
Jumper and Connector Locations
69
Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Chapter 6
FRU (Field Replaceable Unit) List
Model Definition and Configuration
71
80
Appendix A
TravelMate 370 series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Appendix B
Test Compatible Components
81
Microsoft Windows XP (Home) Environment Test . . . . . . . . . . . . . . . . . . . . . . .82
Appendix C
Online Support Information
85
VIII
Download from Www.Somanuals.com. All Manuals Search And Download.
Chapter 1
System Specifications
Features
This computer was designed with the user in mind. Here are just a few of its many features:
Performance
T
T
T
T
T
T
Intel Pentium M processor at 1.3 ~ 1.8 GHz or higher
Intel 855GM chipset
Memory upgradeable 2GB with 2 slots
High capacity, Enhanced-IDE hard disk
Li-ion main battery pack
Power management system with ACPI (Advanced Configuration Power Interface)
Display
T
Thin-Film Transistor (TFT) Liquid Crystal Display (LCD) displaying 32-bit high colour up to
1024*768 eXtended Graphics Array (XGA) resolution
T
T
T
3D graphics engine
Supports simultaneous display between LCD and CRT display
DualView
Multimedia
T
16-bit high-fidelity AC’97 stereo audio
Built-in speaker
T
Connectivity
T
Built-in 56Kbps fax/data modem port
T
T
T
T
T
T
Integrated 10/100Mbps Ethernet/Fast Ethernet port
Fast infrared communication
Two Universal Serial Bus (USB 2.0) ports
One IEEE 1394 port
InviLink 802.11b and 802.11a/g wireless LAN (manufacturing optional)
SD/MMC/MS memory slot (manufacturing optional)
Expansion
T
One type II CardBus PC Card slot
Upgradeable memory
T
Chapter 1
1
Download from Www.Somanuals.com. All Manuals Search And Download.
System Block Diagram
2
Chapter 1
Download from Www.Somanuals.com. All Manuals Search And Download.
Board Layout
Top View
1
2
3 4
5 6 7
8
9
10
26
25
24
23
22
21
20
19
11
12
18
13
17
15 14
16
1
External Display Port
14
15
16
17
18
19
20
21
22
23
24
25
26
3-in1 Card Reader Slot
Infrared Port
2
Modem Cable Connector
Speaker Connector
LCD FPC Connectors
Touchpad Board Connectors
Keyboard Connector
Modem Board Connector
Battery Connector
North Bridge
3
Microphone Connector
PCMCIA Slot
4
5
Mini-PCI Slot
6
Microphone/Line-in Jack
7
Headphone/Speaker/Line-out Jack
IEEE 1394 Port
8
9
USB Port
10
11
12
13
Fan Connector
Cover Switch Connector
DC-In
CPU
RTC Battery Connector
HDD Connector
RJ45 Ethernet Connector
RJ11 Modem Connector
Chapter 1
3
Download from Www.Somanuals.com. All Manuals Search And Download.
Bottom View
4
3
1
2
1
2
South Bridge
DIMM Slot
3
4
DIMM Slot
USB port
4
Chapter 1
Download from Www.Somanuals.com. All Manuals Search And Download.
Outlook View
A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC.
Front Open View
#
1
2
Item
Display screen
Status indicators
Description
Also called LCD (Liquid Crystal Display), displays computer output.
LEDs (Light Emitting Diode) that turn on and off to show the status
of the computer and its components.
3
4
5
Power button
Launch keys
Palm rest
Turns the computer on and off.
Two special keys for frequently used programs.
Comfortable support area for your hands when you use the
computer.
6
7
Click buttons (left,
center and right)
The left and right button functions are like the left and right mouse
buttons; the center button serves as a 4-way scroll button.
Touchpad
Touch-sensitive pointing device which functions are like a computer
mouse.
8
9
Keyboard
Speaker
Inputs data into your computer.
Outputs sound.
Chapter 1
5
Download from Www.Somanuals.com. All Manuals Search And Download.
Front View
#
Item
Infrared port
Description
1
Interfaces with infrared devices (e.g., infrared printer,
IR-aware computer).
2
3
Latch
Latch for opening and closing the computer.
3-in-1 card reader
Reads cards from Memory Stick, MultiMedia and
Secure Digital cards.
NOTE: 3-in-1 card reader is a manufacturing option, subject to configuration. Only one card can operate at
any given time.
6
Chapter 1
Download from Www.Somanuals.com. All Manuals Search And Download.
Left Panel
#
Item
Modem port
Description
1
Connects the built-in fax/data modem to a phone
line.
2
Ethernet port
Connects the computer to an Ethernet 10/100-
based network.
3
4
DC-in jack
Connects the AC adapter.
USB 2.0 port
Connects to USB (Universal Serial Bus) devices
(e.g., USB mouse, USB camera).
5
6
IEEE 1394 port
Connects to IEEE 1394 devices.
Headphone/ Speaker/ Connects to headphones or other line-out audio
Line-out jack
devices (speakers)
7
Microphone/ Line-in
jack
Accepts input from external microphones, or
other audio line-in devices (e.g., audio CD
player, stereo walkman and etc.)
8
9
PC card slot
Accepts one Type II 16-bit PC card or 32-bit
CardBus PC card.
PC card eject button
Press the eject button to remove a PC card from
the PC card slot.
Chapter 1
7
Download from Www.Somanuals.com. All Manuals Search And Download.
Right Panel
#
1
2
Item
Description
HDD
Houses the computer’s hard disk.
USB 2.0 port
Connects to USB (Universal Serial Bus) devices
(e.g., USB mouse, USB camera).
3
4
Ventilation slot
Security keylock
Enable the computer to stay cool, even after
prolonged use.
Connects to a Kensington-compatible computer
security lock.
8
Chapter 1
Download from Www.Somanuals.com. All Manuals Search And Download.
Rear Panel
#
Item
Description
1
External display port
Connects to a display device (e.g., external
monitor, LCD projector) and displays up to 16.7
million colors with 1024*768 pixel resolution.
Chapter 1
9
Download from Www.Somanuals.com. All Manuals Search And Download.
Bottom Panel
#
Item
DIMM cover
Description
1
Removable cover provides access to the
memory slots for upgrading the computer’s
memory.
2
3
4
Battery bay
Houses the computer’s removable battery pack.
Unlatches the battery to remove the battery pack.
Battery release latch
Ventilation slots
Enables the computer to stay cool, even after
prolonged use.
10
Chapter 1
Download from Www.Somanuals.com. All Manuals Search And Download.
Indicators
The computer has seven easy-to-read status indicators on the display screen and three on the LCD panel.
The Wireless, Power and Sleep status indicators are visible even when the display is closed.
Icon
Function
Wireless LAN
Description
Orange indicates that wireless LAN is enabled.
Power mode
Sleep
Lights green when power is on and flashing
when the computer is in standby mode.
Lights when the computer enters standby mode
and blinks when it enters into or resumes from
hibernation mode.
Media activity
Battery charge
Lights when the floppy drive, hard disk drive or
optical drive is activated.
Lights when the battery is being charged.
Caps lock
Num lock
Lights when Caps Lock is activated.
Lights when Num Lock is activated.
Chapter 1
11
Download from Www.Somanuals.com. All Manuals Search And Download.
Keyboard
The keyboard features full-size keys with an embedded keypad, separate cursor control keys, two Windows
keys, and twelve function keys (hot keys).
Special keys
Lock keys
The keyboard has four lock keys which you can toggle on and off.
Lock Key
Description
Caps Lock
Num lock
Scroll lock
When Caps Lock is on, all alphabetic characters are typed in uppercase. Toggle
on and off by pressing the Caps Lock key on the left side of the keyboard.
When Num Lock is on, the embedded numeric keyboard can be used. Toggle
on and off by pressing the Fn + F11 keys simultaneously.
When Scroll Lock is on, the screen toggles up or down one line at a time when
the up and down cursor control keys are pressed.
Note: Scroll Lock doesn’t work in some applications. Toggle on and off by
pressing the Fn + F12 keys simultaneously.
Embedded Keypad
The embedded keypad functions like a desktop numeric keypad. It is indicated by small characters located on
the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not
printed on the keys.
To use the embedded numeric keys, toggle the Num Lock on by pressing the Fn + F11 keys simultaneously.
12
Chapter 1
Download from Www.Somanuals.com. All Manuals Search And Download.
With the embedded keypad turned on, the following actions are possible:
Desired Access
Num Lock On
Num Lock On
Number keys on embedded Type numbers using embedded
keypad
keypad in the normal way.
Cursor-control keys on
embedded keypad
Hold Fn key while using cursor-control
keys.
Hold down the j key while using
the cursor keys on the embedded
keypad.
Main keyboard keys
Hold down the Fn key while typing
letters using the embedded keypad
Type letters in the normal way.
keys. Simultaneously press the j
key for capital letters.
NOTE: If an external keyboard or keypad is connected to the computer, the Num Lock feature automatically
shifts from the internal keyboard or keypad.
Windows Keys
The keyboard has two keys that perform Windows-specific functions.
Key
Description
Windows logo key Pressed alone, this key has the same effect as clicking on the Windows Start button; it
launches the Start menu. It can also be used with other keys to provide a variety of functions:
+ Tab (Activates the next Taskbar button)
+ E (Explores the My Computer)
+ F (Find Document)
+ M (Minimizes all windows)
j
+
+ M (Undoes the minimize all windows action)
+ R (Displays the Run... dialog box)
Application key
This key has the same effect as clicking the right mouse button; it opens the application’s
context menu.
Chapter 1
13
Download from Www.Somanuals.com. All Manuals Search And Download.
Hotkeys
Using the Fn key with another key creates a hot key, providing a quick and convenient method for controlling
various functions.
To use a hot key, first hold down the Fn key. Next, press the second key in combination. Finally, release both
keys.
Hot Key
Function
Function
Hot key help
Displays help on hot keys.
Fn +
Fn +
Fn +
l
m
n
Setup
Access the computer’s configuration utility.
Power
management
scheme toggle
Switches the power management scheme used by the computer
(function available if supported by operating system).
Sleep
Puts the computer in Sleep mode.
Fn +
Fn +
o
p
Display toggle
Switches display output between the display screen, external monitor
(if connected) and both the display screen and external monitor.
Screen blank
Turns the display screen backlight off to save power. Press ant key to
return.
Fn +
q
Touchpad toggle
Speaker toggle
Volume up
Turns the internal touchpad on and off.
Fn +
Fn +
Fn +
Fn +
Fn +
Fn +
r
s
w
y
x
z
Turns the speaker on and off.
Increases the speaker volume.
Decreases the speaker volume.
Increases the screen brightness.
Decreases the screen brightness
Volume down
Brightness up
Brightness down
NOTE: When activating hotkeys, press and hold the Fn key before pressing the other key in the hotkey
combination.
14
Chapter 1
Download from Www.Somanuals.com. All Manuals Search And Download.
Euro key
Your computer supports the new Euro currency character. First, hold down the Alt Gr key, and then press the
Euro key.
Keyboard Ergonomics
The wide palm rest area provides a comfortable platform for your hands when typing on the keyboard. The
ergonomic design enables you to adopt a relaxed, yet very efficient, typing style.
Chapter 1
15
Download from Www.Somanuals.com. All Manuals Search And Download.
Touchpad
The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor
responds as you move your finger on the surface of the touchpad.
The central location on the palmrest provides optimum comfort and efficiency.
Touchpad Basics
Use the touchpad as follows:
T
T
Move your finger across the touchpad to move the cursor.
Press the left (1) and right (3) buttons located on the edge of the touchpad to do selection and
execution functions. These two buttons are similar to the left and right buttons on a mouse.
Tapping on the touchpad produces similar results.
T
Use the 4-way scroll (2) button to scroll a page up, down, left or right. This button mimics your
cursor pressing on the vertical and horizontal scroll bards of Windows applications.
Function
Left Button
Click twice quickly
Click once
Right Button
4-way Scroll Button
Tap
Tap twice quickly
Tap once
Execute
Select
Drag
Click and hold. Then
slide your finger
across the touchpad
to drag the cursor
over the selection.
Tap twice quickly. On the
second tap, slide your
finger across the
touchpad to drag the
cursor over the selection.
Access
Click once
context menu
Scroll
Click and hold the up/
down/ left/ right button
NOTE: A. Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean.
The touchpad is sensitive to your finger movements: the lighter your touch, the better the response.
Tapping harder will not increase the touchpad’s responsiveness. B. When using an external USB
mouse, you can press Fn+r to disable the touchpad.
16
Chapter 1
Download from Www.Somanuals.com. All Manuals Search And Download.
Launch Keys
Located above the keyboard are six buttons. These buttons are special one-click buttons that perform special
functions.
To see the launch keys, run the Acer Launch Manger.
Launch key
Icon
Description
Wireless
This button permits user Enable/Disable wireless LAN
network.
P1
User-programmable
P2
User-programmable
P3
User-programmable
Web browser
Launches your Internet Explorer (or user-defined program).
Mail
Launches Outlook Express (or user-defined program).
Chapter 1
17
Download from Www.Somanuals.com. All Manuals Search And Download.
Hardware Specifications and Configurations
Processor
Item
Specification
CPU type
Intel Pentium M processor at 1.3 ~ 1.8 GHz or higher FSB 400Mhz
CPU package
Micro-FCBGA
CPU core voltage
0.95V ~ 1.420V
BIOS
Item
Specification
BIOS vendor
Phoenix
1.0
BIOS Version
BIOS ROM type
BIOS ROM size
BIOS package
Supported protocols
Flash ROM
512KB
PLCC
ACPI 1.0b, APM 1.2, PC Card 95, AC97 2.1, EPP/IEEE 1284, ECP/IEEE
1284 1.7 & 1.9, PCI 2.2, PnP 1.0a, DMI 2.0, USB, DDC-2B, ODD bootable,
Windows keyboard Microsoft Simple Boot Flag
BIOS password control
Set by setup manual
Second Level Cache
Item
Cache controller
Specification
Built-in CPU
Cache size
1024KB
1st level cache control
2st level cache control
Cache scheme control
Always enabled
Always enabled
Fixed in write-back
System Memory
Item
Specification
Intel 855GM
Memory controller
Onboard memory size
DIMM socket number
0MB
2 sockets (4 banks)
Supports memory size per socket
Supports maximum memory size
Supports DIMM type
128M / 256M / 512M / 1024MB(1GB)
2048MB (2GB)
DDR SDRM (Double Data Rate-Synchronous Dynamic Random Access
Memory)
Supports DIMM Speed
200/266MHz
2.5V
Supports DIMM voltage
Supports DIMM package
Memory module combinations
200-pin SODIMM
You can install memory modules in any combinations as long as they
match the above specifications.
18
Chapter 1
Download from Www.Somanuals.com. All Manuals Search And Download.
Memory Combinations
Slot 1
Slot 2
Total Memory
128 / 256 / 512 / 1024MB
256 / 384 / 640 / 1152MB
384 / 512 / 768 / 1280MB
640 / 768 / 1024 / 1536MB
1152 / 1280 / 1536 / 2048MB
128 / 256 / 512 / 1024MB
128 / 256 / 512 / 1024MB
128 / 256 / 512 / 1024MB
128 / 256 / 512 / 1024MB
128 / 256 / 512 / 1024MB
0 MB
128MB
256MB
512MB
1024MB
Above table lists some system memory configurations. You may combine DIMMs with various capacities to
form other combinations.
.
LAN Interface
Item
Specification
Realtek RTL8101
Chipset
Supports LAN protocol
LAN connector type
10/100 Mbps
RJ45
LAN connector location
Left side
Wireless LAN Interface
Item
Chipset
Specification
Intel PRO/Wireless 2100
802.11b
Supports LAN protocol
Modem Interface
Item
Specification
Chipset
Agere
Fax modem data baud rate (bps)
Data modem data baud rate (bps)
Supports modem protocol
Modem connector type
Modem connector location
14.4K
56K
V.90 / V.92 MDC
RJ11
Left side
Hard Disk Drive Interface
Item
Specification
Vendor &
Model
Name
HGST
HGST
HGST
40GB
(IC25N040 N060ATM
ATMR04) R04),
HGST
60G(IC25
HGST
80GB
(IC25N080 021GAS)
ATMR04)
TOSHIBA
30GB(MK3 40GB(MK4 60GB(MK6
021GAS) 021GAS)
NEPTUNE NEPTUNE NEPTUNE
TOSHIBA
TOSHIBA
20G(IC25
N020ATM
R04),
30G(IC25
N030ATM
R04),
CASCADE CASCADE CASCADE CASCADE CASCADE
Capacity
(MB)
20000
512
1
30000
512
2
40000
512
2
60000
512
3
80000
512
4
30000
512
2
40000
512
3
60000
512
4
Bytes per
sector
Data heads
Drive Format
Disks
1
1
1
2
2
1
2
2
Chapter 1
19
Download from Www.Somanuals.com. All Manuals Search And Download.
Hard Disk Drive Interface
Item
Specification
Spindle
speed
(RPM)
4200 RPM 4200RPM
4200RPM
4200RPM
4200RPM
4200RPM
4200RPM
4200RPM
Performance Specifications
Buffer size
Interface
2048KB
ATA-6
2048KB
ATA-6
350
2048KB
ATA-6
350
8192KB
ATA-6
350
8192KB
ATA-6
350
2048KB
ATA-5
298
2048KB
ATA-5
298
2048KB
ATA-5
298
Max.media 350
transfer
rate (disk-
buffer,
Mbytes/s)
Data
transfer
rate
(host~buffe
r, Mbytes/s)
100 MB/
Sec.
100 MB/
Sec.
100 MB/
Sec.
100 MB/
Sec.
100 MB/
Sec.
100 MB/
Sec.
100 MB/
Sec.
100 MB/
Sec.
Ultra DMA
mode-5
Ultra DMA
mode-5
Ultra DMA
mode-5
Ultra DMA
mode-5
Ultra DMA
mode-5
Ultra DMA
mode-5
Ultra DMA
mode-5
Ultra DMA
mode-5
DC Power Requirements
Voltage
5V(DC) +/- 5V(DC) +/- 5V(DC) +/- 5V(DC) +/- 5V(DC) +/- 5V(DC) +/- 5V(DC) +/- 5V(DC) +/-
tolerance
5%
5%
5%
5%
5%
5%
5%
5%
Audio Interface
Item
Specification
Audio Controller
Cirrus CS4299 AC’97 Codec
Audio onboard or optional
Mono or Stereo
Built-in
Mono
Resolution
20 bit stereo Digital to Analog converter
18 bit stereo Analog to Digital converter
Compatibility
Microsoft PC98/PC99, AC97 2.1
Mixed sound source
Sampling rate
Microphone, CD, AUX
48 kHz
Yes
Internal microphone
Internal speaker / Quantity
Supports PnP IRQ
Yes
IRQ10
Video Interface
Item
Chip vendor
Specification
Intel
Chip name
855GM (Integrated with Northbridge)
No
Supports ZV (Zoomed Video) port
Graph interface
Inside 855GM (Accelerated Graphics Port) Bus
Maximum resolution (LCD)
Maximum resolution (CRT)
1024*768
1600*1200
Video Memory
Item
Fixed or upgradeable
Video memory size
Specification
Fixed
32MB (Share system memory)
20
Chapter 1
Download from Www.Somanuals.com. All Manuals Search And Download.
IEEE 1394 Port
Item
Specification
Specification
IEEE 1394 controller
Access location
Ricoh R5C593
Left side
USB Port
Item
USB Compliancy Level
EHCI
2.0
USB 2.0
Number of USB port
Location
2
Right and left side
Always Enabled
Serial port function control
PCMCIA Port
Item
PCMCIA controller
Specification
Ricoh R5C593
Type II
Supports card type
Number of slots
One
Access location
Left side
Supports ZV (Zoomed Video) port
Supports 32 bit CardBus
No ZV support
Yes (IRQ10)
System Board Major Chips
Item
System core logic
Super I/O controller
Audio controller
Video controller
Hard disk drive controller
Keyboard controller
RTC
Controller
Intel 855GM
NS PC87392
Cirrus CS4299
Intel 855GM
Intel ICH4-M
Mitsubishi M38857M8
Intel ICH4-M
IEEE 1394
Ricoh R5C593
Ricoh R5C593
PCMCIA
Keyboard
Item
Keyboard controller
Specification
Mitsubishi M38857M8
Keyboard vendor & model name
Total number of keypads
Darfon
84-key
Yes
Windows keys
Internal & external keyboard work simultaneously
Yes
Chapter 1
21
Download from Www.Somanuals.com. All Manuals Search And Download.
Battery
Item
Specification
Vendor & model name
Battery Type
Sanyo / Simplo
Li-ion
Pack capacity
26.64W/48.84W
3.7 V/cell
4/6
Cell voltage
Number of battery cell
Package configuration
Package voltage
4/3 cells in series, 0/2 series in parallel
14.8V/4cell, 11.1V/6cell
DC-AC LCD inverter
Item
Specification
Vendor & model
name
Sumida TWS-458-018
-
Input voltage (V)
12(typ.)
-
Input current (mA)
(Vadj=1.6V)
-
70(typ.)
360(typ.)
-
120(max.)
410(max.)
-
(Vadj=3.3V)
310(min.)
1600(min.)
Output voltage
(Vrms, no load)
Output voltage
frequency (kHz)
47(min.)
52(typ.)
57(max.)
Output Current/Lamp
(Vadj=1.6V)
1.6mA(Min.)
5.0mA(Min.)
2.2mA(typ.)
5.5mA(typ.)
2.8mA(max.)
6.0mA(max.)
(Vadj=3.3V)
NOTE: DC-AC inverter is used to generate very high AC voltage, the support to LCD CCFT backlight user,
and is also responsible for the control of LCD brightness. Avoid touching the DC-AC inverter area while
the system is turned on.
LCD
Item
Vendor & model name
Specification
IDT/IAXG01W
IDT/IAXG02C
TOSHIBA/LTM12C505D
12.1
LCD display area (diagonal, inch)
Display technology
Resolution
TFT
XGA (1024X768)
Screen Diagonal [mm]
Active Area [mm]
Pixel Pitch [mm]
307
245.76(H) x 184.32(V)
0.080(per one triad) x 0.240
R,G,B Vertical Stripe
290 Typ.
Pixel Arrangement
Weight [grams]
Physical Size [mm]
Support Color
261.0(W) x 198.0(H) x 5.0(D) Typ.
Native 262K colors(RGB 6-bit data driver)
White Luminance [cd/m2]
Design Point 1:(ICFL=3.5mA)
Design Point 2:(ICFL=6.5mA)
95 Typ. (center), 90 Typ. (5 points average)
160 Typ. (center),150 Typ. (5 points average)
22
Chapter 1
Download from Www.Somanuals.com. All Manuals Search And Download.
LCD
Item
Specification
Contrast Ratio
250 : 1 Typ.
30Typ.,50 MAX.
+3.3 Typ.
Optical Rise Time/Fall Time [msec]
Nominal Input Voltage VDD [Volt]
Power Consumption [Watt]
(VDD Line)
1.2 Typ.
3.5 Typ.
(VCFL Line)
Electrical Interface
4 pairs, single LVDS
Temperature Range [degree C]
Operating
0 to +50
Storage (Shipping)
-20 to +60
AC Adapter
Item
Vendor & model name
Input Requirements
Specification
Lite-on 65W PA 1650-02 (WPFC) 3P
Maximum input current (A,
@100Vac, full load)
1.7A [email protected]/100Vac and 240 Vac
Nominal frequency (Hz)
Frequency variation range (Hz)
Nominal voltages (Vrms)
Inrush current
50 / 60
47 - 63
100 - 240
The maximum inrush current will be less than 220A when the adapter is
connected to 100Vac(60Hz) and 240Vac(50Hz) respectively.
Efficiency
High efficiency 82% minimum, at 100~240Vac AC input, full load, warm-up
condition.
Output Ratings (CV mode)
DC output voltage
Offers constant voltage 19.0V output source with 65W max output power
capacity.
Noise + Ripple
380mvp-pmax (20MHz bandwidth) for resistor load
Output current
0A (min.)
3.42A (max.)
Output Ratings (CC mode)
DC output voltage
18.05 ~ 19.95V
3.8A
Constant output
Dynamic Output Characteristics
Start-up time
5 sec. (@115 Vac and 230Vac full load)
5ms min. (@115 Vac input, full load)
29V
Hold up time
Over Voltage Protection (OVP)
Short circuit protection
Electrostatic discharge (ESD)
Output can be shorted without damage, and auto recovery
15kV (at air discharge)
8kV (at contact discharge)
Dielectric Withstand Voltage
Primary to secondary
Leakage current
2150Vdc 10mA for 1 second
60uA max (240Vac, 60Hz)
Regulatory Requirements
Internal filter meets;
1. FCC class B requirements.
2. VDE 243/1991 class B requirements.
3. CISPR 22 Class B requirements.
3. VCCI class II requirements.
Chapter 1
23
Download from Www.Somanuals.com. All Manuals Search And Download.
Power Management
Power Saving Mode
Phenomenon
The Sleep indicator lights up
Standby Mode
Waiting time specified by the System Standby value
or the operating system elapses without any system
activity.
Or
When the computer is about to enter Hibernation
mode (e.g. during a battery-low condition), but the
Hibernation file is invalid or not present.
All power shuts off
Hibernation Mode
When customized functions for power management
are set to Hibernation and the corresponding action is
taken.
The display shuts off
Display Standby Mode
Keyboard, built-in touchpad, and an external PS/2
pointing device are idle for a specified period.
Hard disk drive is in standby mode. (spindle turned-off)
Hard Disk Standby Mode
Hard disk is idle within a specified period of time
Environmental Requirements
Item
Specification
Temperature
Operating
5 ~ +35 °C
Non-operating
-20 ~ +65 °C (unpacked)
Non (storage package)
Non-operating
Humidity
Operating
20% to 80% RH, non-condensing
20% to 80% RH, non-condensing (unpacked)
Non (storage package)
Non-operating
Non-operating
Vibration
Operating (unpacked)
Non-operating (unpacked)
Non-operating (packed)
5 ~ 500Hz: 1.0Grms (random)
5 ~ 500Hz: 2.16Grms (random)
5 ~ 500Hz: 2.16Grms (random)
Mechanical Specification
Item
Dimensions
Weight
Specification
273mm (W) x 231mm (D) x 24mm (H) (10.76 x 9.10 x 0.95 inches)
1.70Kg (3.7 lbs) with 6-cell battery
1.55Kg (3.4 lbs) with 4-cell battery
I/O Ports
Two USB port, one VGA (external monitor) port, Microphone/line-in jack,
Headphone/external speakers/line-out jack, RJ-11 port for modem, RJ-45 port
for Ethernet, one PCMCIA (Type II) slot, DC-in jack for AC adapter, one
IEEE1394 port, infrared port, 3-in 1 card reader for memory cards
Drive Bays
Material
One
Plastic, aluminum-magnesium alloy
Indicators
Wireless LAN enable/disable LED, Power/Suspend Mode LED, Sleep LED,
Media activity LED, Battery Charge LED, Caps Lock LED, Num Lock LED
Switch
Power
24
Chapter 1
Download from Www.Somanuals.com. All Manuals Search And Download.
I/O Address Map
I/O Address
Function
0000-001F
DMA controller
0020-0029, 002C-002D
002E-002F
Programmable interrupt controller
PCI bus
0030-0031, 0034-0035, 0038-0039,
003C-003D
Programmable interrupt controller
0040-0043, 0050-0053
0060, 0064
System timer
Keyboard controller
0062, 0066
ACPI-Compliant Embedded Controller
System CMOS/real time clock
DMA controller
0070-0077
0081-0091, 0093-009F
00A0-00A1, 00A4-00A5, 00A8-00A9,
00AC-00AD, 00B0-00B5, 00B8-00B9,
00BC-00BD
Programmable interrupt controller
00C0-00DF
DMA controller
00F0-00F0
Numeric data processor
2nd EIDE device (optical drive) select
1st EIDE device (hard drive) select
ISAPNP Read Data Port
IrDA FIR
0170-0177, 0376
01F0-01F7, 03F6
0274-0277, 0279, 0A79
02F8-02FF
03B0-03BB, 03C0-03DF, 1800-1807
03F0-03F5, 03F7
04D0-04D1
Video Controller
Standard Floppy Disk Controller
Programmable interrupt controller
PCI bus
0D00-FFFF
1810-181F
Ultra ATA Storage Controller
USB Universal Host Controller
SMBus Controller
1820-187F
1881-189F
18C0-18FF, 1C00-1CFF
2000-207F, 2400-24FF
3000-30FF
Audio Controller
Modem Controller
Ethernet Controller
FC00-FFFF
Compatible CardBus Controller
IRQ Assignment Map
Interrupt Channel
Function (Hardware)
IRQ00
IRQ01
IRQ03
IRQ04
IRQ05
IRQ06
IRQ07
IRQ08
IRQ09
System timer
Keyboard
IrDA FIR/PCI candidate
COM1/PCI candidate
PCI candidate
Reserved
LPT (Parallel port)/PCI Candidate
CMOS/RTC
SCI IRQ used by ACPI
Chapter 1
25
Download from Www.Somanuals.com. All Manuals Search And Download.
IRQ Assignment Map
Interrupt Channel
Function (Hardware)
IRQ10
SMBus(PIRQB#)
AC’97 Audio(PIRQB#)
AC’97 MODEM(PIRQB#)
USB 1.1 UHCI (PIRQC#, PIRQD#)
LAN(PIRQD#)
CardBus(PIRQB#)
IEEE1394(PIRQC#)/PCI Candidate
IRQ11
VGA(PRIQA#)
FlashMemory(PIRQF#)
USB 1.1 UHCI (PIRQA#)
USB 2.0 EHCI(PIRQH#)/PCI Candidate
IRQ12
IRQ13
IRQ14
IRQ15
Touchpad (Auxiliary device)
Numeric data processor
1st EIDE device (hard disk)
2nd EIDE device (optical drive)
DMA Channel Assignment
DMA Channel
Function (Hardware)
DRQ0
DRQ1
DRQ2
DRQ3
DRQ4
DRQ5
DRQ6
DRQ7
Reserved
IrDA FIR
Floppy
Reserved
DMA controller
Reserved
Reserved
Reserved
26
Chapter 1
Download from Www.Somanuals.com. All Manuals Search And Download.
Chapter 2
System Utilities
BIOS Setup Utility
The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/
Output System).
Your computer is already properly configured and optimized, and you do not need to run this utility. However, if
you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4
Troubleshooting when problem arises.
To activate the BIOS Utility, press m during POST (when “Press <F2> to enter Setup” message is prompted
on the bottom of screen).
Press m to enter setup. Press <F12> during POST to enter multi-boot menu. In this menu, user can change
boot device without entering BIOS SETUP Utility.
PhoenixBIOS Setup Utility
Information
Main
Advanced
Security
Boot
Exit
CPU Type:
Intel (R) Pentium (R) M processor
CPU Speed
1.70 GHz
HDD Model Name
HDD Serial Number
System BIOS Ver:
VGA BIOS Ver:
KBC Ver:
HITACHI_DK23EA-40-(PM)
8W5440
TM370 V1.00
2991
02.13.26
Serial Number:
Asset Tag Number:
Product Name:
Manufacturer Name:
UUID:
xxxxxxxxxxxxxxxxxxxxxx
N/A
TravelMate 370
Acer
xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
↑ ↓
F1 Help
Select Item
F5/F6 Change Values
Enter Select Sub-Menu
F9 Setup Defaults
F10 Save and Exit
← →
Esc Exit
Select Menu
4
Chapter 2
27
Download from Www.Somanuals.com. All Manuals Search And Download.
Navigating the BIOS Utility
There are six menu options: Info., Main, Advanced, Security, Boot, and Exit.
Follow these instructions:
T
T
T
T
T
T
To choose a menu, use the cursor left/right keys (zx).
To choose a parameter, use the cursor up/down keys ( wy).
To change the value of a parameter, press p or q.
While the item has sub-items, press e to expand this item.
Press ^ while you are in any of the menu options to go to the Exit menu.
In any menu, you can load default settings by pressing t. You can also press u to save any
changes made and exit the BIOS Setup Utility.
NOTE: You can change the value of a parameter if it is enclosed in square brackets. Navigation keys for a
particular menu are shown on the bottom of the screen. Help for parameters are found in the Item
Specific Help part of the screen. Read this carefully when making changes to parameter values.
This menu provides you the information of the system.
28
Chapter 2
Download from Www.Somanuals.com. All Manuals Search And Download.
Information
PhoenixBIOS Setup Utility
Advanced Security
Information
Main
Boot
Exit
CPU Type:
CPU Speed
Intel (R) Pentium (R) M processor
1.70 GHz
HDD Model Name
HITACHI_DK23EA-40-(PM)
HDD Serial Number
System BIOS Ver:
VGA BIOS Ver:
KBC Ver:
8W5440
TM370 V1.00
2991
02.13.26
Serial Number:
Asset Tag Number:
Product Name:
Manufacturer Name:
UUID:
xxxxxxxxxxxxxxxxxxxxxx
N/A
TravelMate 370
Acer
xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
↑ ↓
F1 Help
Select Item
F5/F6 Change Values
Enter Select Sub-Menu
F9 Setup Defaults
F10 Save and Exit
← →
Esc Exit
Select Menu
4
Parameter
CPU Type
Description
Displays the CPU type information.
Displays the CPU speed.
CPU Speed
HDD Model Name
HDD Serial Number
System BIOS Ver
VGA BIOS Ver
KBC Ver
HDD device model name information will be retrieved automatically during system boot.
HDD device serial number information will be retrieved automatically during system boot.
Displays the system BIOS version.
Displays the VGA BIOS version.
Displays the keyboard controller firmware version.
Displays the system serial number.
Serial Number
Asset Tag Number
Product Name
Manufacturer Name
UUID Number
N/A
Displays the product name.
Displays the Acer company.
Displays the UUID (Universal Unique IDentifier) string = 32 bytes.
Chapter 2
29
Download from Www.Somanuals.com. All Manuals Search And Download.
Main
The Main screen displays a summary of your computer hardware information, and also includes basic setup
parameters. It allows the user to specify standard IBM PC AT system parameters.
PhoenixBIOS Setup Utility
Information
Main
Advanced
Security
Boot
Exit
Item Specific Help
System Time:
System Date:
[00:00:00]
[10/01/2003]
<Tab>, <Shift-Tab>, or
<Enter> selects field.
System Memory:
Extended Memory:
VGA Memory:
640 KB
238 MB
16MB
Quiet Boot:
[Enabled]
[Auto ]
Power on display:
LCD Auto Dim:
[Enabled]
[Enabled]
[Dsiabled]
PXE Boot From LAN
F12 Boot Menu
↑ ↓
F1 Help
Select Item
F5/F6 Change Values
F9 Setup Defaults
F10 Save and Exit
← →
Esc Exit
Select Menu
Enter Select
Sub-Menu
4
NOTE: The screen above is for reference only. Actual values may differ.
30
Chapter 2
Download from Www.Somanuals.com. All Manuals Search And Download.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested
parameter settings.
Parameter
System Time
Description
Sets the system time.
Format/Option
Format: HH:MM:SS
(hour:minute:second) System Time
System Date
Sets the system date.
Format: MM/DD/YYYY (month/day/
year)
System Date
System Memory
This field reports the memory size of the system.
The user can not change the memory setting.
This is display-only field.
Memory size is fixed to 640 KB
Extended Memory
This field reports the memory size of the
extended memory in the system. The user can
not change the memory setting. This is display-
only field.
Extended Memory size=Total memory size -1MB
VGA Memory
Quiet Boot
The total amounts of memory for VGA. The user
can not change the memory setting. This is
display-only field.
Determines if Logo will be displayed or not;
shows diagnostic screen is disabled or enabled.
Option: Enabled or Disabled
Enabled: Logo is displayed, and diagnostic
screen is disabled.
Disabled: Logo is not displayed, and diagnostic
screen is enabled.
Power on display
Selects display device.
Option: Auto or Both
Auto: During power process, the system will
detect if any display device is connected on
external video port. If any external display device
is connected, the power on display will be in CRT
(or projector) only mode. Otherwise it will be in
LCD only mode.
Both: Simultaneously enable both the integrated
LCD screen and the system’s external video port
(for an external CRT or projector).
LCD Auto Dim
Determines if the system will automatically dim
the LCD brightness in order to save power when
AC is not present.
Option: Enabled or Disabled
PXE Boot From LAN
F12 Boot Menu
Selects PXE boot from LAN function.
Selects the F12 boot menu function.
Option: Enabled or Disabled
Option: Enabled or Disabled
NOTE: The sub-items under each device will not be shown if the device control is set to disable or auto. This is
because the user is not allowed to control the settings in these cases.
Chapter 2
31
Download from Www.Somanuals.com. All Manuals Search And Download.
Advanced
The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced
settings of the system.
PhoenixBIOS Setup Utility
Advanced Security
Information
Main
Boot
Exit
Item Specific Help
Infrared Port (FIR) :
[Disabled]
[Disabled]
[Disabled]
Configure Infrared Port
using options:
Legacy USB Support :
System Boot From Hard Disk Recovery
[Disable]
No configuration
[Enable]
User configuration
[Auto]
BIOS or OS chooses
configuration
(OS Controlled)
Displayed when
controlled by OS
↑ ↓
F1 Help
Esc Exit
Select Item
F5/F6 Change Values
F9 Setup Defaults
F10 Save and Exit
← →
Select Menu
Enter Select
Sub-Menu
4
The table below describes the parameters in the screen. Settings in boldface are the default and suggested
parameter settings.
Parameter
Infrared Port (FIR)
Legacy USB Support
Description
Selects serial port address and IRQ.
Selects legacy USB support.
Options
Disabled/Enabled/Auto
Enabled/Disabled
System Boot From Hard
Disk Recovery
Selects boot from hard disk recovery
Disabled/Enabled
32
Chapter 2
Download from Www.Somanuals.com. All Manuals Search And Download.
Security
The Security screen contains parameters that help safeguard and protect your computer from unauthorized
use.
PhoenixBIOS Setup Utility
Information
Main
Advanced
Security
Boot
Exit
Item Specific Help
User Password is
Clear
Clear
Supervisor Password is
Supervisor Password
controls accesses of the
whole setup utility.
Set User Password
[Enter]
[Enter]
Set Supervisor Password
It can be used to
boot up when Password
on boot is enabled.
Primary HardDisk Security:
Password on Boot:
[Disabled]
[Disabled]
↑ ↓
F1 Help
Esc Exit
Select Item
F5/F6 Change Values
Enter Select Sub-Menu
F9 Setup Defaults
F10 Save and Exit
← →
Select Menu
4
The table below describes the parameters in this screen. Settings in boldface are the default and suggested
parameter settings.
Parameter
User Password is
Description
Option
Clear or Set
Shows the setting of the user password.
Shows the setting of the supervisor password.
Supervisor Password is
Set User Password
Clear or Set
Press Enter to set the user password. When
set, this password protects the BIOS Setup
Utility from unauthorized access.
Set Supervisor Password
Press Enter to set the supervisor password.
When set, this password protects the BIOS
Setup Utility from unauthorized access.
Primary HardDisk Security
Password on Boot
Shows the setting of the primary hard disk
Security.
Disabled or Enabled
Disabled or Enabled
Defines whether a password is required or not
while the events defined in this group
happened. The following sub-options are all
requires the Supervisor password for changes
and should be grayed out if the user password
was used to enter setup.
NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget
your password. If you forget your password, you may have to return your notebook computer to your
dealer to reset it.
Chapter 2
33
Download from Www.Somanuals.com. All Manuals Search And Download.
Setting a Password
Follow these steps as you set the user or the supervisor password:
1. Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key.
The Set Supervisor Password box appears:
2. Type a password in the “Enter New Password” field. The password length can not exceeds 8
alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the “Confirm New
Password” field.
IMPORTANT:Be very careful when typing your password because the characters do not appear on the screen.
3. Press e.
After setting the password, the computer sets the User Password parameter to “Set”.
4. If desired, you can opt to enable the Password on boot parameter.
5. When you are done, press u to save the changes and exit the BIOS Setup Utility.
Removing a Password
Follow these steps:
1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key.
The Set Password box appears:
2. Type the current password in the Enter Current Password field and press e.
3. Press e twice without typing anything in the Enter New Password and Confirm New Password fields.
The computer then sets the Supervisor Password parameter to “Clear”.
4. When you have changed the settings, press u to save the changes and exit the BIOS Setup Utility.
Changing a Password
1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key.
The Set Password box appears:
2. Type the current password in the Enter Current Password field and press e.
34
Chapter 2
Download from Www.Somanuals.com. All Manuals Search And Download.
3. Type a password in the Enter New Password field. Retype the password in the Confirm New Password
field.
4. Press e. After setting the password, the computer sets the User Password parameter to “Set”.
5. If desired, you can enable the Password on boot parameter.
6. When you are done, press u to save the changes and exit the BIOS Setup Utility.
If the verification is OK, the screen will display as following.
The password setting is complete after the user presses u.
If the current password entered does not match the actual current password, the screen will show you the
Setup Warning.
If the new password and confirm new password strings do not match, the screen will display the following
message.
Chapter 2
35
Download from Www.Somanuals.com. All Manuals Search And Download.
Boot
This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices
includes the diskette drive in module bay, the onboard hard disk drive and the CD-ROM/DVD-ROM in module
bay.
PhoenixBIOS Setup Utility
Information
Main
Advanced
Security
Boot
Exit
Item Specific Help
+Hard Drive
↑
↓
+Removable Devices
CD-ROM Drive
Use < > or < > to
select a device, then
press <F6> to move it
up the list, or <F5>
move it down the list.
Press <Esc> to escape
the menu
Network Boot
↑ ↓
F1 Help
Esc Exit
Select Item
F5/F6 Change Values
F9 Setup Defaults
F10 Save and Exit
← →
4
Select Menu
Enter Select
Sub-Menu
36
Chapter 2
Download from Www.Somanuals.com. All Manuals Search And Download.
Exit
The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use.
PhoenixBIOS Setup Utility
Advanced Security
Information
Main
Boot
Exit
Item Specific Help
Exit Saving Changes
Exit Discarding Changes
Load Setup Defaults
Discard Changes
Exit System Setup and
save your changes to
CMOS.
Save Changes
↑ ↓
F1 Help
Esc Exit
Select Item
F5/F6 Change Values
Enter Select Sub-Menu
F9 Setup Defaults
F10 Save and Exit
← →
Select Menu
4
The table below describes the parameters in this screen.
Parameter
Description
Exit Saving Changes
Exit Discarding Changes
Load Setup Default
Discard Changes
Exit System Setup and save your changes to CMOS.
Exit utility without saving setup data to CMOS.
Load default values for all SETUP item.
Load previous values from CMOS for all SETUP items.
Save Setup Data to CMOS.
Save Changes
Chapter 2
37
Download from Www.Somanuals.com. All Manuals Search And Download.
BIOS Flash Utility
The BIOS flash memory update is required for the following conditions:
T
T
T
New versions of system programs
New features or options
Restore a BIOS when it becomes corrupted.
Use the Phlash utility to update the system BIOS flash ROM.
NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery
Diskette before you use the Phlash utility.
NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
NOTE: Please use the AC adaptor power supply when you run the Phlash utility. If the battery pack does not
contain enough power to finish BIOS flash, you may not boot the system because the BIOS is not
completely loaded.
Fellow the steps below to run the Phlash.
1. Prepare a bootable diskette.
2. Copy the Phlash utilities to the bootable diskette.
3. Then boot the system from the bootable diskette. The Phlash utility has auto-execution function.
System Diagnostic Diskette
This diagnostic diskette is for the Acer TravelMate 370 series notebook machine. However, system diagnostic
utility is not ready as service CD released. Acer HQ CSD will upload the utility to CSD website as soon as it is
ready.
38
Chapter 2
Download from Www.Somanuals.com. All Manuals Search And Download.
Chapter 3
Machine Disassembly and Replacement
This chapter contains step-by-step procedures on how to disassemble the notebook computer for
maintenance and troubleshooting.
To disassemble the computer, you need the following tools:
T
T
T
T
T
Wrist grounding strap and conductive mat for preventing electrostatic discharge
small Philips screwdriver
flat head screwdriver
Philips screwdriver
tweezers
NOTE: The screws for the different components vary in size. During the disassembly process, group the
screws with the corresponding components to avoid mismatch when putting back the components.
When you remove the stripe cover, please be careful not to scrape the cover.
Chapter 3
39
Download from Www.Somanuals.com. All Manuals Search And Download.
General Information
Before You Begin
Before proceeding with the disassembly procedure, make sure that you do the following:
1. Turn off the power to the system and all peripherals.
2. Unplug the AC adapter and all power and signal cables from the system.
3. Remove the battery pack.
40
Chapter 3
Download from Www.Somanuals.com. All Manuals Search And Download.
Disassembly Procedure Flowchart
The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence
and instructs you on the components that need to be removed during servicing. For example, if you want to
remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in
that order.
Chapter 3
41
Download from Www.Somanuals.com. All Manuals Search And Download.
42
Chapter 3
Download from Www.Somanuals.com. All Manuals Search And Download.
Removing the Battery
1. Slide the two battery latches.
2. Then remove the battery.
Chapter 3
43
Download from Www.Somanuals.com. All Manuals Search And Download.
Removing the Memory/HDD Module
1. Remove the two screws holding the DIMM cover.
2. Then remove the DIMM cover.
3. Pop out the memory.
4. Then remove the memory.
5. Remove one screw that secures the HDD cover.
6. Then remove the HDD cover.
7. Pull out the HDD module carefully.
44
Chapter 3
Download from Www.Somanuals.com. All Manuals Search And Download.
Removing the Keyboard
1. Remove the two screws holding the keyboard on the bottom.
2. Use a small Philips screwdriver and your finger to unlock four ledges as the picture shows.
3. Turn over the keyboard as the picture shows.
4. Disconnect the keyboard cable.
5. Then remove the keyboard.
Chapter 3
45
Download from Www.Somanuals.com. All Manuals Search And Download.
Disassembling the Main Unit
1. Remove one screw that secures the LCD FPC cable as the picture shows.
2. Then disconnect the LCD FPC cable from the main board.
.
3. Remove the two screw holding the LCD FPC cable on the bottom.
4. Push the left and right hinge caps on the front side carefully.
5. Then hold the left and right hinge caps on the rear side as the picture shows.
6. Remove the left and right hinge caps.
7. Remove the two screws holding the LCD module on one side.
8. Then remove another two screws on the other side.
.
9. Slide the LCD latch.
46
Chapter 3
Download from Www.Somanuals.com. All Manuals Search And Download.
10. Then turn over the LCD module as the picture shows.
11. Pull out the LCD FPC cable carefully.
12. Then detach the entire LCD module.
13. Remove the seven screws on the bottom.
14. Remove the five screws holding the thermal plate.
15. Then take out the thermal plate.
16. Disconnect the touchpad cable as the picture shows.
17. Disconnect the speaker cable from the main board.
Chapter 3
47
Download from Www.Somanuals.com. All Manuals Search And Download.
18. Disconnect the main and aux wireless LAN antennae. (main: left/black, aux: right/gray)
19. Pop out the wireless LAN card.
20. Then take out the wireless LAN card.
21. Disconnect the cover switch cable from the main board.
22. Use a flat screwdriver as the picture shows to detach the upper case assembly.
23. Then detach the upper case carefully.
48
Chapter 3
Download from Www.Somanuals.com. All Manuals Search And Download.
24. Remove the touchpad cover from the upper case as the picture shows.
25. Disconnect the touchpad cable from the touchpad board.
26. Then take out the touchpad board carefully.
27. Tear off the tape fastening the wireless LAN antennae as picture shows.
28. Take out the wireless LAN antennae from the fastening fillisters.
29. Pull out the main and aux wireless LAN antennae carefully.
30. Remove one screw holding the main wireless LAN antenna.
31. Then take out the main wireless LAN antenna.
Chapter 3
49
Download from Www.Somanuals.com. All Manuals Search And Download.
32. Remove one screw holding the aux wireless LAN antenna.
33. Then take out the aux wireless LAN antenna.
34. Remove one screw that secures the modem card.
35. Remove the modem card.
36. Then disconnect the modem card cable from the modem card.
37. Disconnect the fan cable from the main board.
38. Tear off the tape fastening the microphone cable as picture shows.
39. Then disconnect the microphone cable from the main board.
50
Chapter 3
Download from Www.Somanuals.com. All Manuals Search And Download.
40. Remove one screw that secure the main board.
41. Then take out the main board from the lower case.
42. Remove the three screws that secure the fan.
43. Then remove the fan from the lower case.
Chapter 3
51
Download from Www.Somanuals.com. All Manuals Search And Download.
Disassembling the LCD Module
1. Remove the eight LCD rubber caps as the picture shows.
2. Then remove the eight screws holding the LCD bezel.
3. Remove the three screws on one side.
4. Remove another three screws on the other side.
5. Then detach the LCD bezel carefully.
.
6. Remove one screw holding the LCD bracket on one side.
7. Remove another screw holding the LCD bracket on the other side.
8. Then remove the entire LCD from the LCD panel.
9. Disconnect the LCD FPC cable from the inverter board.
10. Disconnect the high voltage cable from the inverter board.
11. Then take out the inverter board.
52
Chapter 3
Download from Www.Somanuals.com. All Manuals Search And Download.
12. Tear off the tape that fastens the LCD FPC cable.
13. Disconnect the LCD FPC cable.
14. Remove the two screws holding the left LCD bracket.
15. Remove the left LCD bracket.
16. Remove the two screws holding the right LCD bracket.
17. Remove the right LCD bracket.
Chapter 3
53
Download from Www.Somanuals.com. All Manuals Search And Download.
Disassembling the External Modules
Disassembling the HDD Module
1. Remove one screws holding the HDD holder.
2. Then remove the HDD carefully.
54
Chapter 3
Download from Www.Somanuals.com. All Manuals Search And Download.
Chapter 4
Troubleshooting
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified
options can give false errors and invalid system responses.
1. Duplicate symptom and obtain the failing symptoms in as much detail as possible.
2. Distinguish symptom. Verify the symptoms by attempting to re-create the failure by running the diagnostic
test or by repeating the same operation.
3. Disassemble and assemble the unit without any power sources.
4. If any problem occurs, you can perform visual inspection before you fellow this chapter’s instructions. You
can check the following:
power cords are properly connected and secured;
there are no obvious shorts or opens;
there are no obviously burned or heated components;
all components appear normal.
5. Use the following table with the verified symptom to determine which page to go to.
Symptoms (Verified)
Go To
Power failure. (The power indicator does not go
on or stay on.)
“Power System Check” on page 57
POST does not complete. No beep or error
codes are indicated.
“Power-On Self-Test (POST) Error Message” on
page 59
“Undetermined Problems” on page 67
POST detects an error and displayed messages “Error Message List” on page 60
on screen.
The diagnostic test detected an error and
displayed a FRU code.
“System Diagnostic Diskette” on page 38
Other symptoms (i.e. LCD display problems or
others).
“Power-On Self-Test (POST) Error Message” on
page 59
Symptoms cannot be re-created (intermittent
problems).
Use the customer-reported symptoms and go to
“Power-On Self-Test (POST) Error Message” on
page 59
“Intermittent Problems” on page 66
“Undetermined Problems” on page 67
Chapter 4
55
Download from Www.Somanuals.com. All Manuals Search And Download.
System Check Procedures
External Diskette Drive Check
Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is
required.
NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause
damage to the drive or cause the drive to fail.
Do the following to select the test device. See “System Diagnostic Diskette” on page 38 for details.
1. Boot from the diagnostics diskette and start the diagnostics program (see “System Diagnostic Diskette” on
page 38).
2. See if FDD Test is passed as the program runs to FDD Test.
3. Follow the instructions in the message window.
If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board.
If the error still remains:
1. Reconnect the external diskette drive/DVD-ROM module.
2. Replace the external diskette drive/CD-ROM module.
3. Replace the main board.
External CD-ROM Drive Check
Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does
not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail.
Do the following to select the test device:
1. Boot from the diagnostics diskette and start the diagnostics program (refer to “System Diagnostic
Diskette” on page 38.
2. See if CD-ROM Test is passed when the program runs to CD-ROM Test.
3. Follow the instructions in the message window.
If an error occurs, reconnect the connector on the System board. If the error still remains:
1. Reconnect the external diskette drive/CD-ROM module.
2. Replace the external diskette drive/CD-ROM module.
3. Replace the main board.
56
Chapter 4
Download from Www.Somanuals.com. All Manuals Search And Download.
Keyboard or Auxiliary Input Device Check
Remove the external keyboard if the internal keyboard is to be tested.
If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable
extending from the keyboard is correctly seated in the connector on the system board.
If the keyboard cable connection is correct, run the Keyboard Test. See “System Diagnostic Diskette” on page
30 for details.
If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a
non-defective FRU:
1. Reconnect the keyboard cables.
2. Replace the keyboard.
3. Replace the main board.
The following auxiliary input devices are supported by this computer:
T
T
Numeric keypad
External keyboard
If any of these devices do not work, reconnect the cable connector and repeat the failing operation.
Memory Check
Memory errors might stop system operations, show error messages on the screen, or hang the system.
1. Boot from the diagnostics diskette and start the diagnostics program (please refer to main board.
2. Go to the diagnostic memory in the test items.
3. Press F2 in the test items.
4. Follow the instructions in the message window.
NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error.
Power System Check
To verify the symptom of the problem, power on the computer using each of the following power sources:
1. Remove the battery pack.
2. Connect the power adapter and check that power is supplied.
3. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by
the battery pack.
If you suspect a power problem, see the appropriate power supply check in the following list:
T
“Check the Battery Pack” on page 58
Chapter 4
57
Download from Www.Somanuals.com. All Manuals Search And Download.
Check the Battery Pack
To check the battery pack, do the following:
From Software:
1. Check out the Power Management in control Panel
2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total
Battery Power Remaining are correct.
3. Repeat the steps 1 and 2, for both battery and adapter.
4. This helps you identify first the problem is on recharging or discharging.
From Hardware:
1. Power off the computer.
2. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the
following figure
3. If the voltage is still less than 7.5 Vdc after recharging, replace the battery.
To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50%
of the total power remaining when installed in the computer.
If the battery status indicator does not light up, remove the battery pack and let it return to room temperature.
Re-install the battery pack.
If the charge indicator still does not light up, replace the battery pack. If the charge indicator still does not light
up, replace the DC/DC charger board.
Touchpad Check
If the touchpad doesn’t work, do the following actions one at a time to correct the problem. Do not replace a
non-defective FRU:
1. After rebooting, run Tracking Pad PS2 Mode Driver. For example, run Syn touch driver.
2. Run utility with the PS/2 mouse function and check if the mouse is working.
3. If the PS/2 mouse does not work, then check if the main board to switch board FPC is connected O.K.
4. If the main board to switch board FPC is connected well, then check if the FCC on touch pad PCB
connects properly.
5. If the FFC on touch pad PCB connects properly, then check if LS851 JP1 Pin6=5V are pulsed. If yes, then
replace switch board. If no, then go to next step.
6. Replace touch pad PCB.
7. If the touch pad still does not work, then replace FPC on Track Pad PCB.
After you use the touchpad, the pointer drifts on the screen for a short time. This self-acting pointer movement
can occur when a slight, steady pressure is applied to the touchpad pointer. This symptom is not a hardware
problem. No service actions are necessary if the pointer movement stops in a short period of time.
58
Chapter 4
Download from Www.Somanuals.com. All Manuals Search And Download.
Power-On Self-Test (POST) Error Message
The POST error message index lists the error message and their possible causes. The most likely cause is
listed first.
NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU
replacement does not solve the problem, put the original part back in the computer. Do not replace a
non-defective FRU.
This index can also help you determine the next possible FRU to be replaced when servicing a computer.
If the symptom is not listed, see “Undetermined Problems” on page 67.
The following lists the error messages that the BIOS displays on the screen and the error symptoms classified
by function.
NOTE: Most of the error messages occur during POST. Some of them display information about a hardware
device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the
way it has been configured.
NOTE: If the system fails after you make changes in the BIOS Setup Utility menus, reset the computer, enter
Setup and install Setup defaults or correct the error.
Chapter 4
59
Download from Www.Somanuals.com. All Manuals Search And Download.
Index of Error Messages
Error Message List
Error Messages
FRU/Action in Sequence
Struck Key
See “Keyboard or Auxiliary Input Device Check” on page 57
System CMOS checksum bad - Default
configuration used
RTC battery
Run BIOS Setup Utility to reconfigure system, then reboot system.
Real time clock error
RTC battery
Run BIOS Setup Utility to reconfigure system time, then reboot
system.
Main board
Previous boot incomplete - Default configuration “Load Default Settings” in BIOS Setup Utility.
used
RTC batter
Main board.
Invalid System Configuration Data
Operating system not found
“Load Default Settings” in BIOS Setup Utility.
Main board.
Enter Setup and see if fixed disk and drive A are properly identified.
Diskette drive
Hard disk drive
Main board.
60
Chapter 4
Download from Www.Somanuals.com. All Manuals Search And Download.
Error Message List
No beep Error Messages
FRU/Action in Sequence
Power-on indicator turns off and LCD is blank.
Power source (battery pack and power adapter.) See “Power
System Check” on page 57
Ensure every connector is connected tightly and correctly.
Reconnect the DIMM.
Main board.
Power-on indicator turns on and LCD is blank.
Power source (battery pack and power adapter.) See “Power
System Check” on page 57
Reconnect the LCD connector
Hard disk drive
LCD cable
LCD inverter
LCD
Main board
Power-on indicator turns on and LCD is blank.
But you can see POST on an external CRT.
Reconnect the LCD connectors.
LCD cable
LCD inverter
LCD
Main board
Power-on indicator turns on and a blinking cursor Ensure every connector is connected tightly and correctly.
shown on LCD during POST.
Main board
Chapter 4
61
Download from Www.Somanuals.com. All Manuals Search And Download.
Index of Symptom-to-FRU Error Message
LCD-Related Symptoms
Symptom / Error
Action in Sequence
LCD backlight doesn't work
First, plug a monitor to CRT port. Next, enter BIOS utility to running
“Load Default Settings” then reboot the system.
Reconnect the LCD connectors.
Keyboard (if the brightness function key doesn't work).
LCD cable
LCD inverter
LCD
Main board
LCD is too dark
Enter BIOS Utility to execute “Load Setup Default Settings”, then
reboot system.
LCD brightness cannot be adjusted
Reconnect the LCD connectors.
Keyboard (if the brightness function key doesn't work).
LCD cable
LCD inverter
LCD
Main board
Unreadable LCD screen
Missing pels in characters
Abnormal screen
Reconnect the LCD cable
LCD cable
LCD
Wrong color displayed
Main board
LCD has extra horizontal or vertical lines
displayed.
Indicator-Related Symptoms
Symptom / Error
Action in Sequence
Indicator incorrectly remains off or on, but system Main board
runs correctly
HDD/CD-ROM active indicators cannot work
HDD/CD-ROM drive
Device driver
Main board
Power-Related Symptoms
Symptom / Error
Action in Sequence
Power shuts down during operation
Power source (battery pack and power adapter). See “Power
System Check” on page 57.
Battery pack
AC adapter
See if the thermal module is overheat (Heat sink or fan).
Main board
The system cannot power-on.
The system cannot power-off.
Power source (battery pack and power adapter). See “Power
System Check” on page 57.
Battery pack
Power adapter
CPU
Main board
In Windows XP operating system, hold and press the power switch
for more than 4 seconds. If the system can power off, then the main
board is OK. Verify OS in the HDD.
Main board
62
Chapter 4
Download from Www.Somanuals.com. All Manuals Search And Download.
Power-Related Symptoms
Symptom / Error
Action in Sequence
Battery can’t be charged or discharged
See “Check the Battery Pack” on page 58.
Battery pack
Main board
System hang during POST
ODD/HDD/FDD/RAM module
Main board
PCMCIA-Related Symptoms
Symptom / Error
Action in Sequence
System cannot detect the PC Card (PCMCIA)
PCMCIA slot assembly
Main board
PCMCIA slot pin is damaged.
PCMCIA slot assembly
PC Card cannot be inserted or ejected
Check if the PCMCIA slot is blocked
Main board
Memory-Related Symptoms
Symptom / Error
Action in Sequence
Memory count (size) appears different from
actual size.
Enter BIOS Setup Utility to execute “Load Default Settings” then
reboot system.
RAM module
Main board
Check BIOS revision
System can power on, but you hear two long
beeps: “B--, B--” and the LCD is blank.
Reinsert DIMM
DIMM
Main board
Speaker-Related Symptoms
Symptom / Error
Action in Sequence
In Windows, multimedia programs, no sound
comes from the computer.
OS volume control
Audio driver
Speaker
Main board
Internal speakers make noise or emit no sound. Speaker
Main board
Microphone cannot work
Audio driver
Volume control in Windows XP
Main board
Power Management-Related Symptoms
Symptom / Error
Action in Sequence
The system will not enter hibernation mode
Power option in Windows XP
Hard disk drive
Main board
The system doesn’t enter standby mode after
closing the lid of the portable computer.
Driver of Power Option Properties
Lid close switch in upper case
Main board
Chapter 4
63
Download from Www.Somanuals.com. All Manuals Search And Download.
Power Management-Related Symptoms
Symptom / Error
Action in Sequence
The system doesn't resume from hibernation/
standby mode.
Connect AC adapter then check if the system resumes from
Standby/Hibernation mode.
Check if the battery is low.
Hard disk drive
Main board
The system doesn't resume from standby mode LCD cover switch
after opening the lid of the portable computer.
Main board
Battery fuel gauge in Windows doesn’t go higher Refresh battery (continue use battery until power off, then charge
than 90%.
battery).
Battery pack
Main board
System hangs intermittently.
Reconnect hard disk/CD-ROM drives.
Main board
Peripheral-Related Symptoms
Symptom / Error
Action in Sequence
System configuration does not match the
installed devices.
Enter BIOS Setup Utility to execute “Load Setup defaults”, then
reboot system.
Reconnect hard disk/CD-ROM drives/FDD or other peripherals.
Main board
External display does not work correctly.
Press Fn+F5, LCD/CRT/Both display switching
Keyboard
Main board
USB does not work correctly
Print problems.
See “System Diagnostic Diskette” on page 38
Main board
Enter BIOS Setup Utility to execute “Load Default Settings” then
reboot the system.
Run printer self-test.
Printer driver
Printer cable
Printer
Main board
Parallel port device problems
Enter BIOS Setup Utility to execute “Load Default Settings” then
reboot the system.
Device driver
Device cable
Device
Main board
Keyboard/Touchpad-Related Symptoms
Symptom / Error
Action in Sequence
Keyboard (one or more keys) does not work.
Reconnect the keyboard cable.
Keyboard
Main board
Touchpad does not work.
Reconnect touchpad cable.
Touchpad board
Main board
64
Chapter 4
Download from Www.Somanuals.com. All Manuals Search And Download.
Modem/LAN-Related Symptoms
Symptom / Error
Action in Sequence
Internal modem does not work correctly.
See “System Diagnostic Diskette” on page 38.
Phone cable
Driver
Reconnect the Internal modem cable to the main board tightly.
Main board
Internal LAN does not work correctly
Lan cable
Driver
Main board
NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined
Problems” on page 57.
Chapter 4
65
Download from Www.Somanuals.com. All Manuals Search And Download.
Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a
hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement
should be considered only when a recurring problem exists.
When analyzing an intermittent problem, do the following:
1. Run the diagnostic test for the system board in loop mode at least 10 times.
2. If no error is detected, do not replace any FRU.
3. If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors.
66
Chapter 4
Download from Www.Somanuals.com. All Manuals Search And Download.
Undetermined Problems
The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect,
whether a short circuit is suspected, or whether the system is inoperative.
Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU).
NOTE: Verify that all attached devices are supported by the computer.
NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power
System Check” on page 57):
1. Power-off the computer.
2. Visually check them for damage. If any problems are found, replace the FRU.
3. Remove or disconnect all of the following devices:
T
T
T
T
T
T
Non-Acer devices
Printer, mouse, and other external devices
Battery pack
Hard disk drive
DIMM
PC Cards
4. Power-on the computer.
5. Determine if the problem has changed.
6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.
7. If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU:
T
T
System board
LCD assembly
Chapter 4
67
Download from Www.Somanuals.com. All Manuals Search And Download.
68
Chapter 4
Download from Www.Somanuals.com. All Manuals Search And Download.
Chapter 5
Jumper and Connector Locations
Top View
1
2
3 4
5
6 7
8
9
10
26
25
24
23
22
21
20
19
11
18
12
13
17
15 14
16
1
External Display Port
Modem Cable Connector
Speaker Connector
14
15
16
17
18
19
20
21
22
23
24
25
26
3-in1 Card Reader Slot
Infrared Port
2
3
Microphone Connector
PCMCIA Slot
4
LCD FPC Connectors
5
Touchpad Board Connectors
Keyboard Connector
Modem Board Connector
Battery Connector
North Bridge
Mini-PCI Slot
6
Microphone/Line-in Jack
7
Headphone/Speaker/Line-out Jack
IEEE 1394 Port
8
9
USB Port
10
11
12
13
Fan Connector
Cover Switch Connector
DC-In
CPU
RTC Battery Connector
HDD Connector
RJ45 Ethernet Connector
RJ11 Modem Connector
Chapter 5
69
Download from Www.Somanuals.com. All Manuals Search And Download.
Bottom View
4
3
1
2
1
2
South Bridge
DIMM Slot
3
4
DIMM Slot
USB port
70
Chapter 5
Download from Www.Somanuals.com. All Manuals Search And Download.
Chapter 6
FRU (Field Replaceable Unit) List
This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 370.
Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization).
Please also note that there are some common parts for TravelMate 370, yet the LCD modules are different in
two model.
Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available
on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on
the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use
the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer
machines.
NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or
regulations on how to dispose it properly, or follow the rules set by your regional Acer office on how to
return it.
Chapter 6
71
Download from Www.Somanuals.com. All Manuals Search And Download.
Exploded Diagram
THE Unit
2
3
4
5
6
7
8
9
:
21
22
23
24
25
B
C
D
E
F
G
H
I
J
K
B
C
D
E
F
G
H
I
J
K
!4!
!21!
!5!
!23!
!27!
!:!
OP
2
QBSU!OP
42/59U12/112
53/59U23/112
53/59U21/112
53/59U22/112
53/56U63/112
66/59Uyy/Eyy
71/59U25/112
71/59U27/113
EFTDSJQUJPO
R(UZ
2
SFNBSL
qmbuf!uifsnbm!k3
iee!dpwfs!k3
3
2
4
IJOHF!DBQ!M!K3
IJOHF!DBQ!S!K3
QDNDJB!EVNNZ!DBSE
K3!NC!UPVDI!VQ
BTTZ!M.DBTF!K3!BOOJ
BTTZ!VQQFS!DBTF!K3!BOOJ
k2!cbuufsz!bttz
BTTZ!MDE!K3!BOOJ!)23/2#!JEU*
iee!npevmf!
2
5
2
6
2
7
2
8
2
9
2
:
2
21
22
23
24
25
26
27
76/59U17/112
76/59U15/YYY
97/11169/331
97/1116:/331
97/:B634/211
97/:BN34/6S1
2
!2!
2
TDSFX
3
!7!
TDSFX
7
TDSFX
4
TDSFX
22
2
LFZCPBSE)FOHMJTI*
!26!
!9!
!24!
!22!
!6!
!3!
UPM
NPEFM
OBNF
3114
1:3:
SBOHF
17
N2
N3
1/2
1/3
1/36
1/4
1/6
1/9
T2
1/26
1/26
1/3
T3
1/3
/36
1/4
1/56
1/7
2/2
Q2
/16
1/2
1/3
1/5
1/5
1/7
Q3
1/2
1/26
1/5
1/9
2/3
2/6
D
1/6
2
VTS
K3
K3!BTTZ
UCE
12
SFW
/16
1/2
/26
/26
1/3
1/4
1
741
ESO
ETO
DLE
BQQE
NBUSJBM
GJOJTI
FDO!OP
EFTDSJQUJPO
TJHO
EBUF
4191
3
EP!OPU!
Kbnft!D!Dibo
EJN!JO
TIFFU
nn
91291
291426
426911
BOH/!UPM
1/36
1/5
4
TDBMF!EXH
!8!
4
!25!
PG
2
2
1/8
5
Xjtuspo!Dpsqpsbujpo
Ibol!Tifo
23
ESBXJOH!OP
DE!:2/59U12/112
25
41
1/3
4
1
7
1
1/6
7
1
:
1
2
2
3
4
5
6
7
8
9
:
21
22
24
72
Chapter 6
Download from Www.Somanuals.com. All Manuals Search And Download.
LCD 12.1”
2
3
4
5
6
7
8
9
:
21
22
23
24
25
OP
2
QBSU!OP
2:/32143/122
45/56U17/114
45/56U18/114
58/59U12/112
67/18128/112
71/59U21/112
71/59U23/112
71/59U24/112
97/11337/631
97/:B463/4S1
97/11162/631
EFTDSJQUJPO
JOWFSUFS!CPBSE
R(UZ
2
SFNBSL
B
C
D
E
F
G
H
I
J
K
B
C
D
E
F
G
H
I
J
K
3
BTTZ!IJOHF!)M*
BTTZ!IJOHF!)S*
2
4
2
:
5
MDE!DVTIJPO
9
6
23/2!JEU!0!DBCMF!MFOHUI!>96NN
BTTZ!MDE!QBOFM!K3
BTTZ!GQD!MDE!JEU!BOOJ
BTTZ!MDE!CF[FM!K3
TDSFX
2
7
2
8
2
!5!
9
2
:
7
21
22
TDSFX
5
TDSFX
21
22
!9!
!22!
!3!
!6!
!21!
!4!
!7!
!:!
!8!
UPM
NPEFM
OBNF
3114
1:3:
SBOHF
17
N2
/16
1/2
/26
/26
1/3
1/4
N3
1/2
1/3
1/36
1/4
1/6
1/9
T2
1/26
1/26
1/3
T3
1/3
/36
1/4
1/56
1/7
2/2
Q2
/16
1/2
1/3
1/5
1/5
1/7
Q3
1/2
1/26
1/5
1/9
2/3
2/6
D
1/6
2
VTS
K3
12
SFW
BTTZ!MDE!
UCE
741
ESO
ETO
DLE
BQQE
NBUSJBM
GJOJTI
FDO!OP
EFTDSJQUJPO
TJHO
EBUF
!2!
4191
3
EP!OPU!
TDBMF!EXH
Kbnft!D!Dibo
EJN!JO
TIFFU
nn
91291
291426
426911
BOH/!UPM
1/36
1/5
4
4
PG
2
2
1/8
5
Xjtuspo!Dpsqpsbujpo
ESBXJOH!OP
DE!76/59U17/112
1
41
1/3
4
1
7
1
1/6
7
1
:
1
2
2
3
4
5
6
7
8
9
:
21
22
23
24
25
Chapter 6
73
Download from Www.Somanuals.com. All Manuals Search And Download.
HDD
71/56U32/112
97/:B635/5S1
3114
1:3:
K3
BTTZ!IEE!NPEVMF
Kbnft!D!Dibo
76/59U15/YYY
NOTE: Some part numbers appear on the exploded diagram are vendor’s part number. Please refer to the
FRU list for Acer part number.
74
Chapter 6
Download from Www.Somanuals.com. All Manuals Search And Download.
Picture
Main board
Partname And Description
Part Number
MAINBOARD TM370-J2 W/ 1.4G CPU W/ CPU HEATSINK & HOLDER & MB.T3901.002
MODEM CABLE & PCMCIA SLOT & RTC BATTERY
Memory
IMEMORY DDR333 128MB INFINEON HYS64D16000GDL-6-B
MEMORY DDR333 128MB NANYA NT128D64SH4BBGM-6K
MEMORY DDR333 256MB INFINEON HYS64D32020GDL-6-B
MEMORY DDR333 256MB NANYA NT256D64SH8BAGM-6K
MEMORY DDR333 256MB MICRON MT8VDDT3264HDG-335C3
MEMORY DDR333 512MB INFINEON HYS64D64020GBDL-6-B
MEMORY DDR333 512MB ELPIDA EBD52UC8AARA-6B
KN.12802.006
KN.12803.008
KN.25602.009
KN.25603.009
KN.25604.009
KN.51202.007
KN.51209.002
LCD
LCD 12.1" TFT XGA IDT IAXG01W
LK.1210B.003
INVERTER BOARD SUMIDA TWS-458-018
HINGE PACK 12.1" LEFT/RIGHT
19.T39V1.001
6K.T39V1.001
LCD PANEL W/HINGE SUPPORT & LOGO
60.T39V1.005
LCD BEZEL 12.1" W/ICON LABEL
60.T39V1.004
Chapter 6
75
Download from Www.Somanuals.com. All Manuals Search And Download.
Picture
Partname And Description
LCD FPC CABLE ASSEMBLY W/TUBE
Part Number
50.T39V1.005
HDD/ Hard Disk Drive
30GB 2.5 IN. 4200RPM HGST MORAGA IC25N030ATMR04-0
KH.03007.002
60GB 2.5 IN. 4200RPM HGST MORAGA IC25N060ATMR04-0 08K0634 KH.06007.002
20GB 2.5 IN. 4200RPM HGST MORAGA IC25N020ATMR04-0 08K0632 KH.02007.002
40GB 2.5 IN. 4200RPM HGST MORAGA IC25N040ATMR04-0 08K0633 KH.04007.004
80GB 2.5 IN. 4200RPM HGST MORAGA IC25N080ATMR04-0 08K0635 KH.08007.002
30GB/2.5 IN. 4200RPM/TOSHIBA NEPTUNE MK3021GAS
40GB/2.5 IN. 4200RPM/TOSHIBA NEPTUNE MK4021GAS
60GB/2.5 IN. 4200RPM/TOSHIBA NEPTUNE MK6021GAS
KH.33004.001
KH.34004.001
KH.36004.001
HDD COVER
42.T39V1.005
HDD HOLDER
33.T39V1.001
Optical Drive/Combo Drive
Cables
CDRW/DVD COMBO MODULE 24X 1394 AOPEN ESV-189I/6P
DVD-ROM MODULE 8X 1394 AOPEN ESV-178I/6P
KO.0240E.001
KV.00802.004
POWER CORD 10A 125V US
27.T30V1.001
TOUCHPAD CABLE
50.T39V1.001
50.T39V1.006
MODEM CABLE
Antenna
76
Chapter 6
Download from Www.Somanuals.com. All Manuals Search And Download.
Picture
Partname And Description
WIRELESS ANTENNA LEFT BLACK
Part Number
50.T39V1.003
50.T39V1.004
WIRELESS ANTENNA RIGHT GRAY
Boards
WIRELESS LAN BOARD 802.11B INTEL CALEXICO WM3B2100
KI.CAX01.002
MODEM BOARD AMBIT T60M283.10
54.09011.542
TOUCHPAD SYNAPTICS TM41P-341
PCMCIA SLOT
56.T39V1.001
22.T39V1.001
PCMCIA slot/PC card slot
Adapter
ADAPTER 65W 19V 3PIN LITEON PA-1650-02CR
AP.T3503.001
Battery
BATTERY 6CELL 2200MAH LI-ION SIMPLO BTT-73E1
RTC BATTERY 3V 210MAH
BT.T3907.002
23.T39V1.001
Case/Cover/Bracket Assembly
DIMM COVER
42.T39V1.006
Chapter 6
77
Download from Www.Somanuals.com. All Manuals Search And Download.
Picture
Partname And Description
Part Number
LOWER CASE W/DIMM COVER & FAN & MICROPHONE & RUBBER
FOOT
60.T39V1.002
UPPER CASE W/O TOUCHPAD MODULE W/COVER SWITCH CABLE 60.T39V1.003
& SPEAKER
HINGE CAP RIGHT
HINGE CAP LEFT
42.T39V1.001
42.T39V1.002
Speaker
SPEAKER
23.T39V1.004
Keyboard
Heatsink
KEYBOARD 84KEYS CHINESE DARFON NSK-A9602
KEYBOARD 84KEY US-INTERNATIONAL DARFON NSK-A961D
KEYBOARD THAI DARFON NSK-A9603
KB.T3907.001
KB.T3907.002
KB.T3907.003
THERMAL PLATE
34.T39V1.001
Rubber
Screws
LCD SCREW RUBBER
47.T39V1.003
RUBBER FOOT FRONT
RUBBER FOOT
47.T39V1.001
47.T39V1.002
78
Chapter 6
Download from Www.Somanuals.com. All Manuals Search And Download.
Picture
Partname And Description
SCR. HEX NUT W/WASHER&NYLOK #4
Part Number
34.00015.221
86.T39V1.001
86.T39V1.002
86.T39V1.003
86.T39V1.004
86.9A352.3R0
86.9A352.4R0
86.9A353.4R0
86.9A524.4R0
86.9A553.5R0
86.9A353.6R0
SCRW MACH WAFER M2*L4 NI NYLOK
SCREW MACH WAFER M2*L4 NI
SCRW MAC FLAT M2*L4 NI NYL-GRN
SCREW MAC FLAT M2L4.5NI NYL-BL
SCREW M2*3 NYLON 1JMCPC-420325
SCREW
SCREW M2.5*4L(NYLOCK)BLACK ZN
SCREW M3x4(86.9A524.4R0)
SCREW NYLOK M2.5-5
SCREW M2.5X6
Chapter 6
79
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix A
Model Definition and Configuration
TravelMate 370 series
Model
Number
Wireless
LAN
Card
Reader
CPU
LCD
ODD
Memory
HDD
Battery
371Ti
12.1” XGA
N/A
256M
30G/
40G
4-cell
Li-Ion/
6-cell
Li-Ion
802.11b
3-in-1
Intel
Pentium
M 1.4G
371TCi
12.1” XGA
IEEE 1394
DVD-CDRW
256M/
2*256M
40G/
60G
4-cell
Li-Ion/
6-cell
Li-Ion
802.11b
3-in1
Intel
Pentium
M 1.4G
Appendix A
80
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix B
Test Compatible Components
This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system
functions are tested under Windows XP Home environment.
Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
Regarding configuration, combination and test procedures, please refer to the TravelMate 370 Compatibility
Test Report released by the Acer Mobile System Testing Department.
Appendix B
81
Download from Www.Somanuals.com. All Manuals Search And Download.
Microsoft Windows XP (Home) Environment Test
Item
PCMCIA/PC Card
Specifications
3Com EtherLink III
IBM EtherJet CardBus Adapter 10/100
Intel EtherExpress Pro/100 Mobile Adapter
3Com Megahertz 56K Modem PC Card
Xircom CreditCard Modem 56
IBM 56K Double Jack Modem
3Com Megahertz 10/100 LAN + 56K Modem PC Card
Xircom RealPort CardBus Ethernet 10/100 + Modem 56
IBM Microdrive 340MB
IBM Microdrive 1G
Iomega Click! 40MB
Sandisk Flash Card 20MB
IBM Community Bluetooth PC Card
Toshiba Bluetooth PC Card
IBM Token Ring 16/4 Adapter II
USB Device
Chicony USB Keyboard
Microsoft Natural Keyboard Pro
Acer Aspire USB Mouse
Logicool USB Mouse
Logitech Coreless MouseMan Wheel USB interface
Logitech USB Wheel Mouse
Microsoft IntelliMouse Optical USB interface
Epson Stylus Color 740 USB interface
HP DeskJet 880C USB interface
Canon CanonScan D1250 (usb 2.0)(JP OS only)
HP ScanJet 3300C Color Scanner
JS USB Ditital Speaker
Panasonic USB Speaker EAB-MPC57USB
Aiwa Multimedia Digital Speaker
Intel Easy PC Camera
Logitech QuickCam Express Internet
Logitech QuickCam Home PC Video Camera
Orange Micro Usb 2.0 Web Cam
Logitec CDRW + DVDROM combo USB interface
Iomega USB Zip 250MB
IBM 32MB USB Memory Key
Apacer USB Handy Drive 32MB
Apacer USB Handy Driver 256MB
Belkin 4 Port USB Hub
Eizo I Station USB Hub
Elecom USB Hub 4 Port
Sanwa USB Hub 4 Port
4 Port Hub (usb 2.0)
Printer (using Infrared)
IEEE 1394 ODD
HP LaserJet 6MP use IR
HP LaserJet 2200 use IR
Sony 830
Sony DW-U50A
Mitsumi SR244W1
Matsushita SR-8177
82
Appendix B
Download from Www.Somanuals.com. All Manuals Search And Download.
Item
Specifications
CRT/Projector Display
Acer 211c 21"
ViewSonic PF790 19"
Acer FP751 17" TFT LCD
IBM Color TFT LCD 14"
Compaq Color Monitor V70 ?"
NET Color Monitor 20"
Mozo 17" TFT LCD
NEC MultiSync MT-1040
Wireless LAN Card
Hitachi DC-CN3300 (802.11b)
Lucent RG-1000 (802.11b)
Lucent WavePoint-II (802.11b)
Cisco Aironet 350 (802.11b)
Orinoco AP-500 (802.11b)
Intel Dual Pro/Wireless 5000 (802.11a+b)
Intel Pro/Wireless 5000 (802.11a)
Linksys Dual-Band Wireless AP (802.11a+g)
Memory Card
Sony Memory Stick 64MB
Transcedn SD Card 32MB
Apacer SD Flash Card 64MB
Apacer SD Flash Card 128MB
Appendix B
83
Download from Www.Somanuals.com. All Manuals Search And Download.
84
Appendix B
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix C
Online Support Information
This section describes online technical support services available to help you repair your Acer Systems.
If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch
office. Acer Branch Offices and Regional Business Units may access our website. However some information
sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
Acer's Website offers you convenient and valuable support resources whenever you need them.
In the Technical Information section you can download information on all of Acer's Notebook, Desktop and
Server models including:
T
T
T
T
T
T
T
Service guides for all models
User's manuals
Training materials
Bios updates
Software utilities
Spare parts lists
TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our
technical material.
Also contained on this website are:
T
T
Detailed information on Acer's International Traveler's Warranty (ITW)
An overview of all the support services we offer, accompanied by a list of telephone, fax and email
contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if you have any suggestions or
comments, please do not hesitate to communicate these to us.
Appendix C
85
Download from Www.Somanuals.com. All Manuals Search And Download.
86
Appendix C
Download from Www.Somanuals.com. All Manuals Search And Download.
|