Distributed by:
Wal-Mart Corp.
Bentonville, AR 72716, USA
Manufacturer:
Abbott Diabetes Care, Inc.
1360 South Loop Rd.
Alameda, CA 94502, USA
Customer Care: 1-800-992-3612
Call toll-free 24 hours a day, 7 days a week.
ReliOn® is a registered trademark used under license by
Abbott Diabetes Care, Inc.
Solartek and MediSense are trademarks of Abbott Group of
Companies in various jurisdictions
This product(s) and/or its use are protected by one or more of the following patents:
US5,509,410; US5,628,890; US5,727,548; US6,129,823; US6,592,745; US6,607,658; US6,736,957;
US6,764,581; US6,939,450; US6,377,894; US6,600,997; US6,773,671; US5,682,884; US6,591,125;
US7,058,437; US7,504,019; EP1,009,850B1; EP1,119,637B8; EP1,023,455B1; EP1,012,326B1;
EP1135679B1; CA2302448C; CA2346415C; and CA2351796C. Additional patents may be issued
and/or pending.
©2006-2009 Abbott
User’s Guide
For in vitro diagnostic use
01/10
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Table of Contents
Welcome
1
3
1
2
Important Things to Know about Your
Blood Glucose Monitoring System
Intended Use
How Your Blood Glucose Monitoring System Works
System Kit Contents
3
4
4
5
Getting to Know Your Monitor’s Features
Setting Up Your Monitor
Buttons to Use
Setup Options
7
7
7
How to Set the Beeper, Date, Time, & View
Measurement Unit
Set Beeper
8
8
9
Set Time
Set Date
Set Time Format
Set Date Format
10
12
12
13
Blood Glucose Measurement Unit
3
4
Calibrating Your Monitor
Why Calibrate Your Monitor?
When to Calibrate Your Monitor
What You Will Need
How to Calibrate Your Monitor
How to Recall the LOT Number
14
14
14
14
14
17
Monitoring Your Blood Glucose
What You Will Need
18
18
Important Information about Monitoring
Your Blood Glucose
How to Monitor Your Blood Glucose
Understanding Your Result
18
19
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5
6
Doing A Control Solution Test
27
Why Do A Control Solution Test?
27
27
27
28
28
32
When Is Doing A Control Solution Test Recommended?
Important Information about Control Solution Testing
What You Will Need
How to Do Control Solution Testing
Understanding Your Result
Reviewing & Using Your Results
What Can Your Monitor Show You?
How to See Results in Memory
How to See Averages
33
33
34
36
37
Transferring Your Results to a Computer
7
8
9
Understanding & Troubleshooting
Error Messages
What An Error Message Means &
What You Need to Do
38
38
Your Monitor’s Specifications & Limitations
Important Information about Using Blood
Samples from the Forearm, Upper Arm,
or Base of the Thumb
42
44
Caring For Your Monitor
Cleaning Your Monitor
Replacing Your Monitor’s Battery
45
45
45
10 Support
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Welcome
Thank you for choosing the ReliOn® Ultima Blood Glucose
Monitoring System.
Important steps for using the System are inside this guide.
Please read it carefully.
Your new Blood Glucose Monitoring System is an important
tool that can help you better manage your diabetes. Blood
glucose results can help you understand your diabetes and
what happens with:
•Food
•Exercise
•Stress and illness
•Diabetes medications
Always monitor your blood glucose according to your
healthcare professional’s recommendations.
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We offer Customer Care. If you have any questions, call
Customer Care at 1-800-992-3612. We are available toll-free
24 hours a day, 7 days a week.
Please read the following items before using your Blood
Glucose Monitoring System:
•User guide
•Blood glucose test strip instructions for use
•Lancing device instructions for use and other information
•Warranty card
IMPORTANT:
Any user guide text shown in a shaded box like this
one is important information. Please pay special
attention to these boxes.
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CHAPTER 1
Important Things
Questions?
Call Customer Care:
1-800-992-3612
to Know about
Your Blood Glucose
Monitoring System
24 hours a day, 7 days a week
Intended Use
Your System:
•Is indicated for home (lay user) or
professional use in the management
•oIsffporatuiesentosuwtsitidhedtiahbeebteosd.y (in vitro
•dIsiafogrnmosoticniutoseri)n. g glucose in fresh whole
blood (for example, from the fingertip).
•Is for use with ReliOn® Ultima Blood Glucose Test Strips.
Potential Infection Risk:
Healthcare professionals performing
blood tests with this system on multiple
patients must always wear gloves and
should follow the infection control
policies and procedures approved by
their facility.
IMPORTANT:
Observe caution when using around children. Small
parts may constitute a choking hazard.
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How Your Blood Glucose Monitoring
System Works
When you insert a test strip into your monitor, the
Apply Sample message shows on your monitor’s
display window. When a blood sample or control
solution sample is applied to the test strip, the
glucose reacts with the chemicals on the test strip.
This reaction produces a small electrical current that is
measured. The result shows on your monitor’s display
window.
Blood Glucose Monitoring System Kit Contents
Blood Glucose Monitor
User’s Guide
– Contains system information and directions.
Carrying Case
– Use this to store and carry your monitor and other
monitoring supplies.
Logbook
– Use this to record your test results, activities and
medications.
Lancing Device, Lancets and Instructions for Use
– Use this to obtain a blood drop.
Blood Glucose Test Strips and Instructions for Use
Items not included:
Solartek or MediSense Control Solutions
Data Management System
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Getting to Know Your Monitor’s Features
Display
Window
Backlight
Button
Display Window
Back
Button
This shows:
•Blood glucose results.
•Glucose LOT numbers.
•Previous test results and
•eBrloroordmgelusscaogseesa. verages.
Mode
Button
Strip
Port
Forward
Button
IMPORTANT:
Each time you turn your monitor
on, a full display shows. This is
called a Display Check. Look at the
Display Check each time it appears
on your monitor’s display window,
especially before you check your
blood glucose. The Display Check
shows on the display window
briefly.
Display Check
Do not use the monitor if the
monitor Display Check does not
exactly match the picture here (for
example, if you see a "3" instead
of an "8"). The monitor may show
an incorrect result when you use
it. Please call Customer Care for
assistance.
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IMPORTANT: Avoid getting dust, dirt, blood, control solution,
water, or any other substance in the monitor's test strip port.
Strip Port
This is where you insert:
•A blood glucose test strip
•A glucose calibrator
Mode Button
Use this button to:
•Turn monitor ON and OFF
•Access monitor setup options
•Access and save monitor settings
•Access previous results and averages
Forward Button
Back Button
Use these buttons to:
•Review and select monitor settings
•Review results and averages
Backlight Button
Use this button to:
•Turn backlight ON and OFF
Battery Compartment
This is where the battery is installed.
•If your monitor does not turn on, check that
•yFoorunr ebwattbearytteisryinisntsatllaelldatpioronp, seerely.Chapter 9.
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CHAPTER 2
Questions?
Call Customer Care:
1-800-992-3612
Setting Up Your
Monitor
Buttons to Use
Mode Button
Forward Button
Back Button
24 hours a day, 7 days a week
Setup Options
Set Beeper
If the beeper is set ON, it will beep when:
• The calibrator is fully inserted
• The test countdown starts
• The test countdown finishes
Set Time, Set Date
If your meter has a battery tab, pull it
out. You will be prompted to set the
time and date the first time you turn on
your meter (see Set Time and Set Date
sections in this chapter).
Important: Set the correct time and date before you
use the monitor for the first time. This will help you keep
records of when you monitor and will help you and your
healthcare professional make informed decisions about
your care. You must set the time and date to review
averages.
You may need to re-set the time and date:
• After you replace the battery
• When you travel between time zones or when the time
zone you are in changes
In "Set Date", you set the year, month, and day.
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Set Time Format
In "Set Time Format", you choose how the time shows on
the monitor’s display window.
Set Date Format
In "Set Date Format", you choose how the month and day
show on the monitor’s display window.
Measurement Unit
Blood glucose measurement unit is factory-set in mg/dL.
How to Set the Beeper, Date, Time, &
View Measurement Unit
Before you start, please note: "Press and
Hold" means that you press the button in for
at least 2 seconds. "Press and Release" means
that you press the button and let it go quickly.
Press and Hold the button to turn the
monitor off and save your settings at any
time. The monitor automatically turns off after
30 seconds of no action.
If you like the setting that you see on your
monitor and do not want to change it, Press
and Release the button to move to the
next setup option.
Beeper ON
Set Beeper
The means the beeper is ON.
The means the beeper is OFF.
Beeper OFF
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To turn your monitor ON, Press
and Hold the button.
The beeper ON message shows
on the display window. The
musical notes flash on and off,
and the monitor beeps.
1
To change the beeper setting,
2
3
Press and Release the
or the button once.
button
Press and Release the button
to save the beeper setting and to
move to Set Time (Hour).
Set Time
Hour:
The Hour flashes on and off.
Press and Release the button to
move the hour forward.
1
2
If you go past the correct hour, Press
and Release the button to move
the hour back.
Press and Release the button to
save the hour and to move to
Set Minutes.
3
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Minutes:
The Minutes flash on and off.
Press and Release the button to
move the minutes forward.
1
2
If you go past the correct minute,
Press and Release the button to
move the minutes back.
Press and Release the button to
save the minutes and to move to Set
Date.
3
Set Date
Year:
The Year flashes on and off.
Press and Release the button to
move the year forward.
1
2
If you go past the correct year, Press
and Release the button to move
the year back.
Press and Release the button to
save the year and to move to Set
Month.
3
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Month:
The Month flashes on and off.
Press and Release the button to
move the month forward.
1
2
If you go past the correct month,
Press and Release the button to
move the month back.
Press and Release the button to save
the month and to move to Set Day.
3
Day:
The Day flashes on and off.
Press and Release the button to
move the day forward.
1
2
If you go past the correct day, Press
and Release the button to move
the day back.
Press and Release the button to
save the day and to move to Set
Time Format.
3
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Set Time Format
You have two choices:
Choice #1
Choice #1: For the 12-hour format,
AM or PM shows.
Choice #2: For the 24-hour format,
AM or PM does not show.
To change the Time Format,
Press and Release the button
or the button once.
1
2
Press and Release the button
to save the Time Format and to
move to Set Date Format.
Choice #2
Set Date Format
You have two choices:
Choice #1: For the month-day format,
"-" shows with the date.
Example: "25 May" shows as "5-25"
Choice #2: For the day.month format,
"•" shows with the date.
Example: "25 May" shows as "25.5"
To change the Date Format, Press
and Release the button or the
button once.
1
2
Press and Release the button to
save the Date Format and to move
to Measurement Unit.
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Blood Glucose Measurement Unit
Consult your healthcare professional
if you have any questions about the
blood glucose measurement unit.
This screen shows the blood glucose
measurement unit (mg/dL).
Press and Release the button to
return to Set Beeper.
Press and Hold the button to turn
your monitor off.
You have successfully set up your monitor.
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CHAPTER 3
Questions?
Calibrating Your Monitor
Call Customer Care:
1-800-992-3612
24 hours a day, 7 days a week
Why Calibrate Your Monitor?
Your monitor must be calibrated so that it can
recognize the test strip you are using. Calibration
ensures that your results are accurate.
When to Calibrate Your Monitor
• When you use the monitor for the first time.
• EACH time you open and use a new box of blood
glucose test strips.
What You Will Need
• Blood Glucose Monitor
• For glucose calibration:
- Blood glucose test strip
- Blood glucose test strip instructions for use
- Blood glucose test strip calibrator
How to Calibrate Your Monitor
When you insert a test strip for the first time,
the display window shows:
This means the monitor is not calibrated for
blood glucose monitoring.
➡
IMPORTANT:
• Use only the calibrator that is packaged in the box of
test strips you are using.
• Do not use test strips that have expired. Check the
expiration date on the test strip foil packet and test
strip box. If only the year and month are shown, the
expiration date is the last day of the month.
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Remove the glucose calibrator package from the
new box of test strips.
1
2
Open the calibrator package. Find the
three raised bumps on the calibrator
package. Peel the clear cover away
from the three raised bumps.
Hold the calibrator with the LOT 00000
number facing you.
3
4
Insert the calibrator into the strip port.
Push it in until it stops.
The Display Check shows on the display
window, followed by the time, month,
and day.
Next, the LOT number shows on the
display window:
LOT 00000
Then you hear the beeper, if the beeper is ON.
Check that LOT 00000 appears on the monitor
display window and test strip calibrator. This lot
number WILL NOT match the test strip instructions
or test strip foil packet.
5
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When the LOT number on the monitor display
window and test strip calibrator both
read LOT 00000:
What It Means:
Calibration is complete.
What to Do:
You may now monitor your blood glucose.
When the LOT number on the monitor display
window and calibrator DO NOT match:
What It Means:
Your monitor may not be calibrated correctly.
What to Do:
• Check that the calibrator is labeled LOT 00000.
• Try to calibrate again.
IMPORTANT: If the LOT numbers on the monitor
display window and calibrator still do not match, contact
Customer Care. Do not attempt to monitor your blood
glucose. Your monitor may show an incorrect result.
Remove the calibrator from the monitor and store
it in your monitor’s carrying case.
6
IMPORTANT: Do not throw the calibrator away until you
have used all of the test strips in the box.
If you have any trouble calibrating your system, please
contact Customer Care.
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How to Recall the LOT Number
To recall the LOT 00000 number, Press and Hold the
button. While holding the button, Press and
Hold the button.
1
The Display Check shows on the display
window, then the LOT 00000 number
shows with the time, month, and day of
the most recent glucose calibration.
Note: If the LOT number that shows on your monitor’s
display window is not correct:
What It Means:
Your monitor may not be calibrated correctly.
What To Do:
• Re-calibrate your monitor.
• Check that you are using the calibrator that came in
the box of test strips you are using.
Remember, improper calibration will cause
incorrect results.
Press and Hold the
turn your monitor off.
button to
2
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CHAPTER 4
Questions?
Monitoring Your
Blood Glucose
Call Customer Care:
1-800-992-3612
24 hours a day, 7 days a week
What You Will Need
• Blood glucose test strip with its instructions for use
• Blood glucose monitor
• Lancing device and a new, sterile lancet
Important Information about Monitoring Your
Blood Glucose
• Do not use out-of-date test strips. Check the
expiration date printed on the test strip box and on
each test strip foil packet. If only the month and year
are printed on the test strip, then the expiration date
is the last day of that month.
• For more detailed information
about your test strip, please
read its instructions for use
Example:
Expiration date
before monitoring.
• Use the test strip
March 31, 2011
immediately when you take
it out of its foil packet.
• Do not use a wet, bent, scratched, or damaged test
strip.
• Do not use the test strip if its foil packet has a
puncture or tear in it.
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• Before you monitor your blood glucose, allow your
monitor and test strip to reach the recommended
operating temperature range of the test strip. The
test strip operating temperature range is in the
"Limitations of Procedure" section of the blood
• Rgeluacdotsheetelasnt cstinrigp dinesvtircuectiniosntrsufcotriounsse.for use.
How to Monitor Your Blood Glucose
Getting Started
Prepare your lancing device.
1
Wash your hands using warm
soapy water and dry them
completely.
2
Remove the test strip from its
foil packet.
3
Insert the three black lines at the
end of the test strip into the strip
port.
4
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Push the test strip in until it stops.
5 The monitor turns on automatically.
These items show on the display
window, one after the other:
• Display Check – Remember to
make sure that all items in the
picture here show on the display
window. (See Chapter 1 for more
information about the Display
Check.)
• Time, month, and day (if set)
If date and time are not set, dashes
will show instead of numbers.
• LOT 00000 number for the calibrator
you are using.
• Apply Sample message, which
tells you that the monitor is ready
for you to apply blood to the
blood glucose test strip.
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Obtaining A Blood Drop
Use your lancing device to obtain a blood drop.
Recommendations for Obtaining a Blood Drop
•To obtain a sample from an
alternative site (forearm, upper
arm, or base of the thumb), use
an appropriate alternative site
Fingertip sampling
lancing device.
•Before you obtain a blood sample
from the fingertip, forearm, upper
arm, or base of the thumb, make
sure the sample site is clean, dry,
and warm. To warm the sample
site, wash it in warm water, rub
Forearm sampling
the skin vigorously for a few
seconds, or apply a warm pad to it.
•Hang your arm down before
pricking your finger or the base of
the thumb to help blood flow.
Upper arm sampling
•To obtain a blood sample from the
arm, use a fleshy area away from
bone. Avoid areas where there is a
lot of hair.
•Avoid squeezing the puncture site.
•Apply the blood sample to the test
Base of thumb
sampling
strip immediately.
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Lancets and Lancing Device
•Lancets are for one-time use only. Use a new lancet
•Deaiscchartdimyeouyor uusmedonlaitnocre. t properly. Put it in an
empty puncture-resistant container, such as a
•pNleavsetircsmhailrkecyaortuornlaonrcdinegtedrgeveincteboortltalen.cet with
another person.
Applying the Blood Drop to the
Test Strip
Touch the blood drop to the
white area at the end of the test
1
strip. The blood is drawn into the
test strip.
Note: If the monitor shuts off before you apply
blood to the test strip, remove the test strip from
the monitor and try again.
Continue to touch the blood drop to the
Status bar
2
end of the test strip until the monitor begins
the test. The monitor begins the test when:
• You hear the beeper, if the beeper
is ON.
• The display window shows the
status bar.
• Then the display window shows
the countdown.
Note: Do not remove the test strip
from the monitor or disturb the test
strip during the countdown.
Countdown
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Important:
If the countdown does not start:
Correct
What It Means:
You might not have applied
enough blood to the test strip.
✔
What to Do:
Apply a second drop of blood to
the test strip. Refer to your test
strip instructions for use for the
number of seconds you have to
apply a second drop.
•If the countdown still does not start,
or if the number of seconds you
have to apply a second drop have
passed, discard the test strip, turn
off your monitor, and try again with
a new test strip.
At the end of the countdown:
3• If the beeper is ON, listen for
the beeper.
• The blood glucose result
shows on the display window.
• The result is stored in your
monitor’s memory. You may
also write the result in your
logbook.
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Shutting Off Your Monitor
Removing the test strip from the strip port turns off the
monitor. You can use the opened foil packet to remove
and discard your used test strip.
1
2
Discard the test strip properly.
Note: You may also turn the
monitor off by Pressing and
Holding the button. If you
do not turn your monitor off
or pull the test strip out, the
monitor shuts off automatically
after 60 seconds.
Understanding Your Result
"LO" Result
What It Means:
Your monitor has determined that your
blood glucose result is lower than 20 mg/dL
or there may be a problem with the test strip.
What to Do:
Monitor your blood glucose again with a
new test strip. If LO shows on the display
window again, contact your healthcare
professional immediately.
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Result 300 mg/dL or Higher
When your blood glucose result is 300 mg/dL
or higher, KETONES? flashes on and off on the
display window.
What to Do:
Monitor your blood glucose again with
a new test strip. If the message appears
again, follow your healthcare professional's
instructions.
"HI" Result
What It Means:
Your monitor has determined that
your blood glucose result is higher
than 500 mg/dL or there may be a
problem with the test strip.
What to Do:
Monitor your blood glucose again with a
new test strip. If HI shows on the display
window again, contact your healthcare
professional immediately.
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"E-4" Result
What It Means:
Your blood glucose may be too high to
be read by the system, or there may be
a problem with the test strip.
What to Do:
Monitor your blood glucose again with
a new test strip. If E-4 shows on the
display window again, contact your
healthcare professional immediately.
Important:
It is recommended that you repeat the blood glucose
test with a new test strip when:
• LO shows on the display window.
• You obtain a low blood glucose result, but you do not have
symptoms of low blood glucose.
• Your monitor displays a blood glucose result that is unusually
low, lower than 50 mg/dL.
• HI shows on the display window.
• You obtain a high blood glucose result, but you do not have
symptoms of high blood glucose.
• Your monitor displays a result that is unusually high, higher
than 300 mg/dL.
• You question your result.
Important:
A result that is incorrect may have a serious medical outcome.
Consult your healthcare professional before changing your
diabetes medication program.
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CHAPTER 5
Questions?
Call Customer Care:
1-800-992-3612
Doing A Control
Solution Test
24 hours a day, 7 days a week
Why Do A Control Solution Test?
The control solution test tells you that your monitor and
test strips are working correctly. A control solution test is
similar to when you monitor your blood glucose, except
you use a Solartek or MediSense Control Solution. You do
not use a drop of blood in a control solution test.
When Is Doing A Control Solution Test
Recommended?
•When your test results do not agree with how
•yWohuefneeylou open a new box of test strips
•When you want to confirm that your monitor
and test strips are working properly
Important Information about Control
Solution Testing
•For more detailed information about control
•sDooluntioontsu, rseeadthtehecocnotnrtorol sl osolulutitoionniifntshtreuectxiponirsatfoiornuse.
date has passed. Check the expiration date printed
•oWnhtehneycoounotrpoel nsoaluctoionntrbool sttolelu. tion bottle for the
first time, count forward 90 days and write this date
on the control solution bottle using a pen that
won’t smear or wipe off. Throw away any remaining
•Tsohleutrieosnualtftseor bthtiasindeadte.from control testing do
not reflect your personal blood glucose levels in
any way.
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•Do not swallow the control solution.
•Do not inject the control solution or use the
control solution as eye drops.
For Healthcare Professionals:
•Use two levels of Solartek or MediSense Control
Solution to do control solution tests with each new
box of test strips.
•Ensure that quality control is performed in accordance
with Federal, state and local guidelines.
What You Will Need
•Blood Glucose Monitor
•Blood glucose test strip and its instructions for use
•Solartek or MediSense Control Solutions and
instructions for use
How to Do Control Solution Testing
Getting Started
Wash your hands using warm
soapy water and dry them
completely.
1
2
3
Check that the LOT number on the test strip
instructions for use matches the test strip foil
packet.
Remove the test strip
from its foil packet.
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Insert the three black lines at the
end of the test strip into the strip
port.
4
5
Push the test strip in until it
stops.
The monitor turns on automatically.
These items show on the display
window, one after the other:
• Display Check – Remember to
make sure that all items in the
picture here show on the display
window. (See Chapter 1 for more
information about the Display
Check.)
• Time, month, and day (if set)
If date and time are not set, dashes
will show instead of numbers.
• LOT 00000 number for the calibrator
you are using.
• Apply Sample message, which tells
you that the monitor is ready for
you to apply control solution to
the test strip.
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To mark the test as a control test, Press and
Release the button once.
the display window.
6
shows on
Important: If you do not mark the test as a
control test, it will be saved in your monitor’s memory
as one of your personal blood glucose results. This could
affect your blood glucose averages.
Applying Control Solution to the Test Strip
Turn the control solution bottle upside down
1
2
3
three to four times to mix the solution.
Remove the cap.
Apply a drop of control solution
to the test strip in the area
shown here. The control solution
is drawn into the test strip.
Continue to touch the control solution to the test
strip until the monitor begins the test.
The monitor begins the test when:
• You hear the beeper, if the beeper is ON.
• The display window shows the status bar.
• Then the display window shows the countdown.
4
Status bar
Countdown
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Note: Do not remove the test strip from the monitor
or disturb it during the countdown.
Important: If the countdown does not start:
What It Means:
You might not have applied enough
control solution to the test strip.
What to Do:
Apply a second drop of control solution
to the test strip. Refer to your test strip
instructions for use for the number of
seconds you have to apply a second drop.
•If the countdown still does not start, or if the number
of seconds you have to apply a second drop have
passed, discard the test strip, turn off your monitor,
and try again with a new test strip.
At the end of the countdown:
5 • If the beeper is ON, listen for the beeper.
• The control result shows on the display window.
• The result is stored in your monitor’s memory
as a control result. In your logbook, record the
result as a control result.
Shutting Off Your Monitor
Removing the test strip from the
1
strip port turns off the monitor.
You can use the opened foil
packet to remove and discard
your used test strip.
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Discard the test strip properly.
2
Note: You may also turn the monitor
off by Pressing and Holding the
button. If you do not turn your
monitor off or pull the test strip out,
the monitor shuts off automatically
after 60 seconds.
Understanding Your Result
Compare the control result to the "Expected Results for
Use with Solartek or MediSense Control Solutions" range printed
on:
•The blood glucose test strip instructions for use, for
glucose control solution testing.
If the control result falls within the range:
What It Means
Your monitor and test strips are working correctly.
If the control result does not fall within the range:
What It Means
Your monitor and test strips may not be working correctly.
What to Do
Repeat the test with a new test strip and ensure the
control solution testing instructions are followed
completely. If the result is still not within the printed
range, contact Customer Care.
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CHAPTER 6
Questions?
Call Customer Care:
1-800-992-3612
Reviewing & Using
Your Results
24 hours a day, 7 days a week
What Can Your Monitor Show You?
Memory
Your monitor has a memory that stores up to 450
events. This is a combination of control results, your
personal blood glucose results, and other monitor
information.
You can review up to 450 of your most recent events
on your monitor’s display window.
Glucose Averages
You can view the average of all your blood glucose
results from the last 7, 14, or 30 days. If you marked
your control solution tests, the averages do not
include control solution results. (For more information
on marking control solution tests, see Chapter 5.)
Important:
•To review blood glucose averages, you must set the
date and time before monitoring.
•If you do not mark control solution tests, this may
affect your glucose averages.
•Blood glucose averages do not include
glucose control results, or results that
do not show the time, month, and
day.
➡
•When there are no previous results
or blood glucose averages to review,
the display window shows three dashes.
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How to See Results in Memory
Begin with your monitor turned off. Make sure
there is nothing in the strip port.
1
Press and Release the button.
2 • The Display Check shows on the
display window.
• Then your most recent result
shows with its unit on the
monitor’s display window, along
with the time, month, and day
that you got the result. (To set the
correct date and time, follow the
steps in Chapter 2.)
A blood glucose result in Memory
will show with the letters MEM.
Blood Glucose
result in Memory
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A control solution result in Memory
shows with a control bottle, as long
as you marked the test as a control
solution test.
Control solution
result in Memory
To review previous results,
Press and Release the
button once per result.
3
4
5
When you reach the last result
in Memory, the display window
shows three dashes.
To return to a result you
previously reviewed, Press and
Release the
per result.
button once
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How to See Averages
Important:
•Results that show as LO during blood glucose
monitoring are included as 20 mg/dL in blood glucose
averages.
•Results that show as HI during blood glucose monitoring
are included as 500 mg/dL in blood glucose averages.
While in Memory, Press and
1
Release the button at any
time to see the 7-Day average
of your blood glucose results.
Note: n means how many tests were performed
within the 7-, 14-, or 30-Day average period.
Press and Release the
button once to see the
14-Day average of your
blood glucose results.
2
3
Press and Release the
button again to see the 30-Day
average of your blood glucose
results. If you Press and Release
the button again, the display
window shows the 7-Day
average.
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Press and Release the
button at any time to return
to Memory.
4
5
Press and Hold the button
to turn off your monitor.
Otherwise, the monitor turns
off after 30 seconds.
Transferring Your Results to a Computer
Download of test results to a
computer requires a compatible
data management system. For more
information, please go to our website
or call Customer Care.
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CHAPTER 7
Questions?
Understanding &
Troubleshooting
Error Messages
Call Customer Care:
1-800-992-3612
24 hours a day, 7 days a week
There are times when error messages may show on
your monitor’s display window.
In the next few pages, we describe the error messages
that may show on your monitor’s display window,
what they mean, and what you need to do.
What It
Means
What You
Need to Do
Message
Temperature is
too hot or too
cold for the
system to work
properly.
• Move your monitor
and test strips to
a location where
the temperature
is appropriate and
monitor again with
a new test strip. You
may have to wait
for your monitor
to adjust to the
new temperature.
Refer to your test
strip instructions
for use for the
appropriate operating
temperature range.
• If the error message
appears again, contact
Customer Care.
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What It
Means
What You
Need to Do
Message
• Turn the monitor off,
then repeat previous
monitoring steps.
Monitor error.
• If the error message
appears again, contact
Customer Care.
There may be a
problem with the
test strip.
• Review the monitoring
instructions.
• Monitor again with a
new test strip.
• If the error message
appears again, contact
Customer Care.
• Monitor again with
Blood glucose
result may be too
high to be read by
the system.
a new test strip.
• If the error
message appears
again, contact
your healthcare
professional
OR
There may be a
problem with the
blood glucose
test strip.
immediately.
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What It
Means
What You
Need to Do
Message
Blood applied to
test strip too soon.
• Review the monitoring
instructions.
• Monitor again with a
new test strip.
• If the error message
appears again, contact
Customer Care.
• Repeat the calibration
using the calibrator bar
that came with the test
strip you are using.
Calibration/Test
strip error.
• Check the date setting on
your monitor.
• Check the expiration
date on the test strip foil
packet.
• If the error message
appears again,
contact Customer
Care.
Test strip error.
• Monitor again using
a test strip designed
for use with the ReliOn®
Ultima monitor.
Test trip may be
damaged, used,
or the monitor
does not
• If the error message
appears again, contact
Customer Care.
recognize it.
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What It
Means
What You
Need to Do
Message
Monitor error.
• Remove test strip, turn
monitor off, and try to
monitor again.
• If the error message
appears again, contact
Customer Care.
Monitor error.
• Remove test strip, turn
monitor off, and try to
monitor again.
• If the error message
appears again, contact
Customer Care.
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CHAPTER 8
Questions?
Your Monitor’s
Specifications
& Limitations
Call Customer Care:
1-800-992-3612
24 hours a day, 7 days a week
Size
Length: 2.94" (7.47 cm)
Width: 2.10" (5.33 cm) (top)
1.70" (4.32 cm) (bottom)
Thickness: 0.64" (1.63 cm)
Weight
1.41-1.62 ounces (40-46 grams)
Power Source
One CR 2032 Lithium (coin cell)
battery
Battery Life
Memory
Approximately 1,000 tests
Up to 450 events including control
results, personal blood glucose results,
and other monitor information
Storage
Temperature
Monitor:
Test Strips:
Control Solution:
-13º to 131ºF (–25º to 55ºC)
See test strip instructions for use
See control solution instructions
for use
Blood Glucose
Assay Range
See blood glucose test strip
instructions for use
Control Solution
Range
See blood glucose test strip
instructions for use
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Functions
- Blood glucose monitoring
- Memory 450 events
- Glucose averaging: 7-Day, 14-Day, and
30-Day Averages
- Control solution marking and testing
- Backlight: If ON – Stays ON during
countdown; turns OFF 30 seconds
after result is displayed. If OFF – Stays
OFF during countdown; stays OFF
during data upload
- Beeper: If ON – Beeps when
countdown starts and finishes
Data port
Yes
Monitor
Operating Range
Temperature:
50º to 122ºF (10º to 50ºC)
Relative Humidity:
10% to 90%, non-condensing
System Operating
Range
Temperature:
The system operating range is the
operating range of the test strip
you are using. See "Limitations of
Procedure" section in test strip
instructions for use.
Relative Humidity:
10% to 90%, non-condensing
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Important Information about Using Blood
Samples from the Forearm, Upper Arm, or Base
of the Thumb:
•Contact your healthcare professional before you
begin using any one of these alternative sites to test
your blood glucose.
•Sampling from any one of these alternative sites may
cause minor bruising and may leave marks that go
away in a short time.
•There may be times when alternative site results are
different from fingertip results. This happens when
blood glucose levels change rapidly (for example,
after you eat a meal, after you take insulin, or during
or after exercise).
•Use alternative sites to monitor your blood glucose
before, or more than two hours after, you eat a meal,
take insulin, or exercise.
•Do not use blood samples from alternative sites
when:
1. You think your blood glucose is low or is
changing rapidly,
2. You have been diagnosed with hypoglycemic
unawareness,
3. The results from alternative sites do not match
the way you feel,
4. It is within two hours of eating a meal, taking
insulin, or exercising.
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CHAPTER 9
Questions?
Call Customer Care:
1-800-992-3612
Caring For
Your Monitor
24 hours a day, 7 days a week
Cleaning Your Monitor
Store your monitor in its carrying case.
If the surface of your monitor gets dirty, you may clean it.
Use a damp cloth and mild soap.
Healthcare professionals: Acceptable cleaning solutions
include 10% Bleach, 70% Alcohol, or 10% Ammonia.
IMPORTANT:
Do not try to clean the strip port.
Do not pour liquid into the strip port or buttons.
Do not place your monitor in water or any other bath.
Replacing Your Monitor’s Battery
When your monitor needs its batteries replaced, the
display window shows one of two things:
This means the battery is low.
You may still use your monitor and
➡
the results will be accurate. However,
the backlight is not usable. It is
recommended that you replace the
battery at this time.
This means the battery must be
replaced. The monitor is not usable.
The monitor turns off automatically.
IMPORTANT:
Do not remove the old battery until
you have a new battery to install. It may
be necessary to reset the time and
date once you install a new battery.
➡
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How to Replace Your Meter’s Battery
If your meter has a plastic tab,
If your meter has no plastic tab
use these directions.
follow these directions.
Gently push
the battery
cover in and
up with your
thumb.
Gently push
the battery
cover in and
up with your
thumb.
1
2
3
1
2
Lift the
Lift the
battery
cover out of
the monitor.
battery cover
out of the
monitor.
Pull on the
plastic tab
sticking out
of the meter
to remove
the old
To remove
the battery,
push the
battery
upward to
release the
battery.
3
4
battery.
Insert a new
CR 2032
Lithium
(coin cell)
battery with
the plus
Insert a new
CR 2032
Lithium
(coin cell)
battery with
the plus
4
sign (+)
facing up.
sign (+)
facing up.
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Place the notches on the battery cover
into the appropriate molded areas.
5
6
7
Gently push the battery cover in
and down until you hear a click.
Press and Hold the button
to turn your monitor on. If your
monitor does not turn on, review
the battery installation steps and
reinstall the battery.
Check the date and time on your
monitor. You may automatically
be prompted to reset the time
and date when you first press the
button to turn your monitor
on. (See Chapter 2, Setting Up Your
Monitor).
8
9
Be sure to discard the old battery
in compliance with your local
government’s regulations.
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CHAPTER 10
Questions?
Support
Call Customer Care:
1-800-992-3612
24 hours a day, 7 days a week
Support
We are committed to providing you with support. If you
have any questions and/or need assistance, call Customer
Care: 1-800-992-3612, 24 hours a day, 7 days a week.
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