9417CW Installation
and
User Guide
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Table of Contents
Introduction
1
Key Descriptions
19
Basic Installation
4
Connecting the power adaptor
Connecting the Line Cord
Connecting an optional
Checking your telephone
Desk Mounting
Optional Wall Mounting
Adjusting the Display
The Set Options Key
22
Basic Features
Making a call
Answering a call
Saving an active call
Putting a call on hold
Switching between two lines
Making a Conference call
Extension in Use
Making a Handsfree call
Putting a call on mute
Using the Redial List
Call Waiting Identification
Super Call Waiting Identification
SuperFlash
Identification on or off
Changing the display language
8
8
11
24
Labeling the memory keys
Making calls from memory keys
12
Using the Call Timer
Adding a page key
30
31
32
33
33
33
33
Setting ring tone and ringer volume 14
Controlling the ringer volume
Controlling the handset volume
Controlling the speaker volume
Changing the prime line
14
14
Deleting a page key
Entering Dialing Restrictions
The Security Numbers Feature
The Fax Switch
Incoming Calls
Outgoing Calls
Setting the Fax Switch
Copying the Directory to another
9417CW telephone
Directory
Saving numbers and names to the
Directory
Saving active call into the
Directory
Saving a memory key entry
to the Directory
15
15
15
16
16
17
Entering Names
Making a call from the Directory
34
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Table of Contents
Using a headset
Selecting the answer mode
Extension in use
Display messages and lights
The Callers List screen
Clear Message Waiting 36
Clear the Check Line Cord Message 37
General display messages
Callers List display messages
Learning about the lights
Set indicator light messages
Line and Handsfree indicator light
messages
37
39
39
39
Viewing multiple display and light
messages
39
Troubleshooting
Index
40
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Introduction
Thank you for purchasing 9417CW telephone. We think you’ll find it’s full of exciting
features. With a personal Directory and a Callers list, your new
two-line telephone is designed to take full advantage of the latest services offered by your
local telephone company.
When you subscribe to services such as Calling Line Identification and Call Waiting Iden-
†
tification through your local telephone company, your 9417CW will show you all the
caller information you’ll need on its three-line back-lit display. For example, before you
even answer a call you’ll know who is calling, even if it’s a Call Waiting call. And Call
Waiting Identification information can appear on two telephone extensions at the same
time so that someone at either extension can initiate the switch to a Call Waiting call. Your
telephone will also tell you how many new callers you have.
You can set up a personal Directory in which you can enter up to 100 names and numbers,
and your Callers List will log up to 100 incoming calls. The Options List and Setup List
make it easy for you to personalize your telephone, and the back-lit three-line display pro-
vides walk-through prompting that makes all of the many features and options even easier
to customize. Please read on for more information on the many features of your 9417CW.
†
The names of these services may vary from area to area.
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1
Key Descriptions
Backlit Moveable display
Light
Left/right arrows
Sliding panel
Down/up arrows
Number card and lens
Contrast
Directory
Callers
Save
Delete
Hold
Rls
Link
Redial
Dial
Conference
Line
2
Line
1
e
H
a
n
d
u
s f
e
r
e
M
t
Handset
Volume bar
Dial pad
Set Options
6 memory keys
∆
¢
≈
ß
∑
Cycles through eight settings to adjust the display contrast.
Allows you to store and access up to 100 numbers and names.
Allows you to access a list of people who have called.
Stores numbers and names in the Directory and in memory keys.
Allows you to erase memory keys, the Redial list, and delete items in the
Directory and Callers List.
ª
“
‘
Allows you to move up and down any list such as the Set Options, Direc-
tory, Callers List, or Redial List.
Allows you to backspace and erase when predialing and when adding or
changing numbers and names in the Directory or in memory keys.
Adds a space when entering names in the Directory or in memory keys, and
allows you to view status messages on the display.
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2
˙
®
Puts the call on hold.
Always hangs up a call. Also lets you leave any list such as the Setup List,
Options List, Callers List, Redial List or Directory.
˚
Allows you to access network features such as Call Waiting. Link is also
referred to as Flash.
µ
∂
Allows you to access a list of the last ten numbers you dialed.
Selects your prime line and dials any displayed number. Puts you on Hands-
free if you haven’t lifted the handset.
ç
¬
Joins the calls on the two line keys together.
Selects Line 1 or Line 2 and turns on Handsfree if you have not picked up
the handset. Dials any number on the display.
©
Activates the speaker and microphone so you can listen and talk without
lifting the handset.
√
∫
†
Allows you to adjust the receiver, speaker, and ringer volume.
Memory keys store numbers, names, and features.
The unlabeled Set Options key is hidden under the sliding panel. This key
gives you access to two lists of options, the Setup List and the Options List.
The Setup List contains ten options that customize the basic setup of your
tures of your telephone. The table below lists the page numbers where these
options are described.
The Setup and Options lists
Setup List
page
12
34
31
30
35
14
27
28
32
37
Options List
page
13
0. Change display language
1. Enable headset
2. Enter dialing restrictions
3. Enter area codes
4. Change answer mode
5. Set prime line
1. Select the ring tone
4. Change the Callers List
5. Change the list mode
6. Change the Fax Switch
7. Data transfer
14
30
36
19
19
6. Add a timer key
7. Add a page key
8. Security Feature
9. Check line cord
33
34
8. Call Waiting ID Display
12
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3
Basic Installation
Follow the instructions below to install your 9417CW telephone.
Connecting the handset cord
Connecting the power adaptor
!
Attach one end of the handset cord to the
handset and the other end to the handset
jack.
Attach the power adaptor to the base of
the telephone where the warning symbol
is marked. Connect the power adaptor
into the closest electrical outlet.
†
Connecting the Line Cord when ...
...lines 1 and 2 are on the same line cord
...lines 1 and 2 are on different line cords
1
2
1
Insert the line cord in jack 1, as shown by Insert the first line cord in jack 1 as shown
. Insert the other end of the line cord by 1 . Insert the second line cord in
into the wall jack. jack 2 as shown by 2
1
. Insert the other
ends of the line cords into the wall jacks.
†
To determine whether you have two lines on one telephone cord, attach one end of the line cord to
jack number 1 and the other end of the line cord to the wall jack. Then plug in the power adaptor and
read the display. (If the display prompts you to select a language, choose your language of choice.) If
Lines 1 and 2 are on the same line cord, the time and date are shown. If Lines 1 and 2 are on separate
line cords, Check line cord appears on the first line of the display and Line 2 appears on the second
line of the display. If you want Line 1 and Line 2 on the same line cord, contact your telephone com-
pany.
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4
Connecting an optional fax machine or modem
Attach the line cord to jack number 2 and
the other end to the modem or fax
machine. This line cord is not supplied
with the telephone.
1
2
To avoid potential electrical shock hazard to personnel or damage to
the telephone, use only the manufacturer-supplied equipment and
installation procedures. Specifically, use only 4 conductor modular
teledapt plug/cords with this product, and an AC transformer that is
CSA/UL or CSA-NRTL/C approved Class 2 level C, rated as follows:
For North American Markets mains nominal AC voltage 110-
117V, Input: 110/117VAC, 50/60Hz, 10W and Output: 16VAC 250mA.
For International Markets mains nominal AC voltage 220-240V,
Input: 220/240VAC, 50/60Hz, 10W and Output: 16VAC 250mA.
Substitution of non-approved equipment will void the Aastra Telecom
Inc., warranty. For more information about installation and safety con-
cerns, call 1-800-574-1611.
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5
Checking your telephone
When you plug in your 9417CW, you may see a message asking you to make a language
selection. Follow the directions on the display to select one of the languages.
Your telephone also runs a test to ensure that the line cords are connected properly. If the
test fails, the display identifies which line is not connected. Make sure that all connections
are fastened securely.
Desk Mounting
Slide the stand back until it clicks into the
locked position.
Lower the stand into the slots on the base
of the telephone, as shown above.
†
Optional Wall Mounting
Slide the stand back until it clicks into the
locked position.
Lower the stand into the slots on the base
of the telephone, as shown above.
Adjusting the Display
The Set Options Key
Place your 9417CW on a table or hang it
on a wall, then adjust the display.
Move the sliding panel over to the right to
reveal the Set Options key.
†
We recommend that you use a wall mounting plate which is available through your telephone com-
pany. If you are going to wall mount your 9417CW, use a 20 cm (8”) line cord (not supplied).
Note: The Ringer Equivalence Number (REN) is 1.4B for the 9417CW telephone. Please
see the base of your telephone or the Regulations sheet for more regulatory and
safety information.
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6
Basic Features
Making a call
You can use the 9417CW to simply make a regular call, or you can predial a telephone
number to ensure it is correct before it is dialed out. Follow the procedures below to make
a regular or predialed call.
To make a regular call:
To make a predialed call:
1. Lift the handset or press either © 1. Enter the number using the dial pad.
or ¬.
2. Enter the number using the dial pad.
2. Lift the handset or press either
©, ∂ or ¬.
Note: If you have turned on the live dial pad option, you will not have to lift the handset
or press any buttons after entering the number. Refer to Selecting the dial pad
mode on page 30.
When you use ©, ∂ or lift the handset rather than using a line key to make a
call, the prime line is automatically selected. The default prime line is Line 1. If you want
to change the prime line to Line 2, see Changing the prime line on page 14.
Answering a call
To answer a call:
1. Lift the handset, press © or press the key for the line you want to answer.
9417CW telephone between the first and second ring (if you subscribe to the Calling Line
Identification service from your telephone company). Therefore, if you want the telephone
number of the incoming call to appear on the display and in the Callers List, you must wait
until the information appears on the display before answering the telephone.
If you lift the handset or press © when both lines are ringing, the line that was ring-
ing first is automatically answered. To change which line is answered first, see Selecting
the answer mode on page 35.
Putting a call on hold
To put a call on hold and take a call off hold:
1. Make or answer a call.
2. Press ˙.The display shows that the call is on hold on line x and the line indica-
tor light flashes.
Note:You won’t lose the call if you hang up the handset.
3. To retrieve the call, press ¬.
If you don’t retrieve the call within 15 minutes, the call is automatically dropped.
Note: The 9417CW automatically releases a call on hold when a person on an extension
telephone on the same line picks up the call. If you don’t hang up the handset after
you have put a call on hold and that call is picked up by someone at another exten-
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7
sion, the call is taken off hold but remains connected to your telephone. If this hap-
pens, any background noise from your area will be heard by the caller and the
person at the other extension.
Switching between two lines
To put a call on hold and make or answer a second call:
1. Make or answer a call on one line.
2. To make or answer a second call on the other line, press the second line key. This
automatically puts the original line on hold.
3. To hold one line automatically and speak on the other, press the line keys alternately.
4. To end a call which is not on hold, press ® or hang up.
Making a Conference call
To join two calls in a Conference:
1. Make or answer a call on one of the lines.
2. Make or answer a call on the second line.
3. Once you have callers on both lines, press ç.
Note: You can speak privately with one particular caller by pressing that caller’s line key.
This automatically puts the other caller on hold. You can re-establish the confer-
ence by pressing ç.
Extension in Use
When you are on a call and someone on an extension telephone picks up the handset, the
set indicator light comes on if the person on the extension is using your line. The light
remains on and the message Extension in use appears until the person at the other exten-
sion hangs up.
When another extension is using a line, the line indicator light for that line (located beside
the line key) is illuminated. Line indicator lights let you know if a line is available for you
to use. Also see Extension in use on page 35.
Making a Handsfree call
You don’t have to use the handset to use your telephone. Instead, you can use Handsfree
mode to place a call, or you can switch to Handsfree mode while a call is in progress.
To dial without picking up the handset:
1. Press © or ¬.
To switch to a Handsfree call:
1. Lift the handset.
2. Enter the number using the dial pad.
3. When the call is over, press ®.
2. Dial a number using the dial pad.
3. When the call is answered, press
©.
4. Hang up the handset.
5. When the call is over, press ®.
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8
Putting a call on mute
You can turn off the microphone so that the caller can’t hear you but you can still hear the
caller. Muting a call only works when you are in Handsfree mode.
To mute a call:
1. Press ©.
2. Without lifting the handset, make a call.
3. To turn off the microphone, press ©.You can hear your caller but your caller
cannot hear you. The light beside © flashes. The display shows Microphone
muted.
4. To speak to your caller, press © again. Each time you press ©, you turn
the microphone on or off.
5. When the call is over, press ®.
Using the Redial List
The Redial List stores the last ten numbers you dialed. When you press µ the last
number you called appears on the screen. You can scroll through the list to view the other
numbers.
To make a call from the Redial List:
1. Press µ. The display shows the last number you dialed.
2. Find the number you wish to call by pressing ª.
3. When the number is displayed, lift the handset or press either ©, ∂, or
¬.
Note that if you press µ when the Live dial pad option is turned on, after lifting the
handset or after pressing ©, ∂, or ¬, your telephone automatically dials
the last number in the Redial list without first displaying it.
There may be times when you want to delete the contents of the Redial List. For example,
if you have dialed a personal number such as a password or your calling card number, you
may not want it to appear in the list where anyone can see it.
To delete the Redial List:
1. Press µ.
2. Press ∑ twice. The entire Redial List is deleted.
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9
†
Call Waiting Identification
The 9417CW is capable of displaying Call Waiting Identification information of a second
incoming call while you have a call in progress. When you are on a call and you hear the
Call Waiting tone, the Call Waiting information is displayed as shown below.
Incoming caller's information
(Caller One) is displayed.
When you hear the Call Waiting tone,
Caller Two's information is displayed.
If you decide you want to speak to the new caller, simply press ˚. Your first call will
˚. When you press ˚ and see a caller’s Identification information but only
hear a dial tone, it means that the caller has hung up. Your second call will be stored in the
Callers List even if it is not answered. For more information about stored calls, see Callers
List on page 19
Note: The Call Waiting Identification display option must be enabled in order to see the
Call Waiting Identification information on the display. Refer to Turning the dis-
play of Call Waiting Identification on or off on page 12.
†
Super Call Waiting Identification
The Super Call Waiting Identification feature allows the 9417CW and one other Super
Call Waiting Identification compatible telephone to display identification information
about the second call at the same time as shown below.
Incoming caller's information
(Caller One) is displayed.
Extension telephone picks up and also speaks with Caller One.
Extension
Call Waiting tone sounds and Caller Two's
information is displayed on both extensions.
Extension
†
You must subscribe to your telephone company for the Call Waiting with Calling Line Identification service.
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10
†
SuperFlash
The SuperFlash feature allows either of two telephone extensions to activate the link to a
Call Waiting call. When a person at either extension presses ˚, both extensions
switch to and speak with the Call Waiting caller as shown in the diagrams below.
Incoming caller's information
(Caller One) is displayed.
Extension telephone picks up
and also speaks with Caller One.
Extension
Either telephone can press ˚
to speakwith Caller Two.
Call Waiting tone sounds and Caller Two's
information is displayed on both extensions.
Extension
Both telephones speak to Caller Two
and see the displayed information.
Either telephone can press ˚ again
to switch back to Caller One.
Calls will not be disconnected when you press ˚. If you wish to return to your first
caller press ˚ again. The 9417CW and one other SuperFlash-compatible telephone
extension will switch between the two callers each time you press ˚. Once you have
switched to one caller by pressing ˚, you must wait three seconds before you can
switch back to the previous caller. When you press ˚and see a caller’s Identification
information but only hear a dial tone, it means that the caller has hung up.
To end a call, ensure you can see that call’s identification information (you may have to
press ˚), then press ®.
Note: SuperFlash and Super Call Waiting Identification only work with SuperFlash and Super Call
Waiting Identification-compatible telephones.
†
You must subscribe to your telephone company for the Call Waiting with Calling Line Identification service.
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11
Turning the display of Call Waiting Identification on or off
You can choose whether or not Call Waiting Identification is displayed on your telephone
for Line 1 and Line 2.
To turn Call Waiting on or off:
1. Press the Set Options key.
2. Press • to enter the Options list.
3. Use ªto scroll to number 8 or press °.
4. Press °.
5. Press ¬.
6. Press • to turn the Call Waiting Identification feature on or press £ to turn the fea-
ture off.
Note: Turning the display of Call Waiting Identification on or off does not turn the feature
itself on or off. When the Call Waiting display is turned off, you will still hear the
Call Waiting tone when a Call Waiting call comes in, but the identification informa-
tion for the Call Waiting caller will not appear on your display screen. Contact your
local telephone company to subscribe or unsubscribe to Calling Line Identification
with Call Waiting Identification services.
Changing the display language
For changing business requirements, you may wish to change the language of your display
messages and prompts.
To change the display language:
1. Press the Set Options key.
2. Press £ to enter the Setup List.
3. Press ‚ or –.
4. Press ‚ to select the language indicated.
5. Use – to scroll to the desired language.
6. Press • to select the displayed language.
7. Press ®.
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12
Setting the date and time
If you subscribe to the Calling Line Identification service from your telephone company,
the date and time are set automatically after you receive your first incoming call. If you do
not subscribe, you must set the date and time manually
To set the date and time:
1. Press the Set Options key.
2. Press • to enter the Options List.
3. Press – or ‚.
4. Press ‚ and follow the instructions on the display.
5. Press ®.
To resume the automatic date and time setting (if the date and time has been set manually),
disconnect the power supply, then re-connect it. After your first incoming call, the date and
time are automatically set if you subscribe to the Calling Line Identification service from
your telephone company.
Turning the ringer on and off
To turn the ringer on:
1. Press √.
2. Press ¬.
To turn the ringer off:
1. Press √.
2. Press ¬.
3. Press the right side of √. Con-
tinue pressing the right hand side until
you reach the desired ring volume.
3. Press the left side of √. Con-
tinue pressing the left hand side until
the ringer is off.
4. Press ß.
4. Press ß.
Ringer is OFF and the line affected
appear on the display.
Note: Do not lift the handset while you are turning the ringer on or off.
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13
Setting the ring tone and ringer volume
You can choose one of four different ring tones and set the ringer volume for each line.
To set the ring tone and volume:
1. Make sure that the ringer is turned on.
2. Press the Set Options key.
3. Press • to enter the Options List.
4. Use ªto scroll to number 1 or press ⁄.
5. Press ⁄ and follow the instructions on the display.
When picking the ring tone, press √ to adjust the volume.
6. Press ß to end only when you are satisfied with ring tone and ringer volume.
7. Press ®.
Note: The steps above set the ring tone and volume for one line only. You must repeat
these steps to set the ring tone and volume for the other line.
Controlling the ringer volume
While the telephone is ringing on one line, you can press the left or right side of the vol-
ume bar √ to adjust the ringer volume for that line.
Controlling the handset volume
While you are on the telephone, you can press the left or right side of the volume bar
√ to adjust the handset volume. The handset volume returns to normal after you
have completed your call.
Controlling the speaker volume
While you are listening through the speaker, you can press the left or right side of the vol-
ume bar √ to adjust the speaker volume. The speaker volume remains at the vol-
ume you last selected until the next time you change it.
Changing the prime line
The prime line is the line that is automatically selected when you lift the handset or press
© or ∂. The default setting for prime line is Line 1. You can select either line
as your prime line.
To change the prime line:
1. Press the Set Options key.
2. Press £ to enter the Setup List.
3. Use ªto scroll to number 5 or press fi.
4. Press fi to select the prime line.
5. Press ®.
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14
Directory
The 9417CW stores the numbers and names of up to 100 of your business associates, cli-
ents, contacts, and friends in your Directory. You can dial these numbers by selecting
them.
Names are sorted alphabetically starting with their first character. (If you want your Direc-
tory sorted by the last name, enter the last name first.) If you do not enter a name, the item
is sorted by telephone number. The Directory items with only a telephone number are
numerically sorted at the beginning of the Directory.
Saving numbers and names to the Directory
To save a new number and name:
To save from the display:
1. Press ß.
1. Ensure that a number is on the display.
(For example, access the Redial List,
the Callers List, or press a memory
key.)
2. Press ¢.
2. Press ß.
3. Enter the number using the dial pad.
3. Press ¢. If the name is displayed
with the number, both are now saved in
the Directory.
4. Press ß. Only the number is
4. If no name is displayed, you are
prompted to enter one. If you do not
want a name, go to step 5. To enter a
name, use the dial pad. (See Entering
Names on page 16.)
stored at this point.
5. If you do not want a name, go to step
6. To enter a name, use the dial pad.
(See Entering Names on page 16.)
5. Press ß.
6. Press ß.
Saving an active call into the Directory
To save an active call:
1. Answer or make a call.
2. Press ß.
3. Press ¢. If the name was displayed with the number, both are now saved in the
Directory.
4. If no name is displayed, you are prompted to enter one. If you do not want to enter a
name, go to step 5. To enter a name, use the dial pad. (See Entering Names on
page 16.)
5. Press ß.
6. Press ®.
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15
Saving a memory key entry to the Directory
To save a memory key entry into the Directory:
1. Press the desired memory key. Ensure the live dial pad option is turned off.
2. Press ß.
3. Press ¢. If the name was displayed with the number, both are now saved in the
Directory.
4. If no name is saved, you are prompted to enter one. If you do not want to enter a
name, go to step 5. To enter a name, use the dial pad. (See Entering Names on
page 16.)
5. Press ß.
6. Press ®.
Entering Names
You can program names to correspond with numbers you have entered into the Directory
or a memory key. The following paragraphs explain how to enter letters using the dial pad.
Before you can use the dial pad to enter names, you must first save or edit a number in the
Directory or memory key.
To program a name, find the dial pad key that has the first character of the name. Keep
watching the display as you press the key until that character appears on the display. Press
a different dial pad key for the next character. If the next character is on the same key,
press ‘ to move to the next space. To display upper case letters, press ˙, then
press the appropriate dial pad key. To insert a space, press ‘. To backspace and erase
a mistake, press “.
For example, to enter the name Ruth press these keys:
‡‡‡, °°, ‘, °, ››.
If you wish to change a digit or letter after you have entered it, press “ to erase it.
⁄
›
‡
•
, - ’ & . ( ) 1
g G h H i I 4
p P q Q r R s S 7
*
¤
fi
°
‚
a A b B c C 2
j J k K l L 5
t T u U v V 8
0
‹
fl
·
£
d D e E f F 3
m M n N o O 6
w W x X y Y z Z 9
#
Making a call from the Directory
To make a call from the Directory:
1. Press ¢.
2. Press – or ≠ or use the dial pad to find the item you want to dial out.
3. Lift the handset or press either ©, ∂, or ¬.
4. To end the call, press ® or hang up.
Note: To leave the Directory at any time, press ¢ or ®. If you’re on a call while
you are viewing the Directory, pressing ® also drops the call.
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16
To find items in the Directory:
1. To see the Directory List heading, press ¢.
2. To see the listings that start with a particular letter, press the appropriate dial pad key.
Then to see the other listings under that letter, press –. (For example: fitakes
you to the first "J" listing, then –takes you to the next "J" listing. Pressing fifi
takes you to the first "K" listing.) Use the letter chart shown under Entering Names
on page 16.
OR, to move down and up the list, press – or ≠. If you want to scroll
steadily, press and hold – or ≠.
3. To leave the Directory at any time, press ¢ or ®.
Note: If you’re on a call while you’re viewing the Directory, pressing ® also drops
the call.
Editing in the Directory
To edit a number and/or name in the Directory:
1. Press ¢.
2. Press – or ≠ to find the item you want to edit.
3. To begin editing, press “.
4. If you do not want to change the number, go to step 5. To backspace and erase dig-
its, press “. To add digits, use the dial pad.
5. Press ß.
6. If you do not want to change the name, go to step 7. To change or add to the name,
use “ and the dial pad. (See Entering Names on page16.)
Note: If you edit the wrong item or want to quit without saving changes, press
¢ or ®.
7. Press ß.
8. Press ®.
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Deleting items from the Directory
To delete individual items:
1. Press ¢.
2. Press ª to find the item you want to delete.
3. Press ∑ twice.You are still in the Directory.
4. Press ® or ¢ to exit the Directory at any time.
To delete all items:
1. Press ¢.
2. Press ∑.
3. Press ∑ again to confirm deletion of the entire Directory.
4. Press ®.
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18
Callers List†
Using the Callers List
The 9417CW stores up to 100 calls in the Callers List. Your telephone logs the number
(and name if available) of the caller, when they last called, and the number of times they
tried to reach you. See Callers List display messages on page 38 for a description of the
display messages.
If the telephone number of the incoming call matches a number that you have programmed
with a name in a memory key or the Directory, the Callers List shows the name you have
saved in the memory key or Directory, and the number.
You can choose to record all of your incoming calls, only unanswered calls, or no calls in
the Callers List. Setting the Callers List to record no calls turns the Callers List off.
Setting up the Callers List
The Callers List records up to 100 incoming calls. You can program the telephone to
record unanswered calls, all incoming calls, or no calls.
To change the Callers List:
1. Press the Set Options key.
2. Press the • to enter the Options List.
3. Press – four times or press ›.
4. Press › to change the Callers List.
5. Press ¬.
6. Press – to select Unanswered, All calls, or No calls.
7. Press •.
Repeat steps 4 through 7 for the other line.
Setting the List Mode
You can program the Callers List to be split by line or combined. If the Callers List is
combined, you view the 100 item list at the same time. If the Callers List is split by line,
you view the Callers List for each line separately. The Callers List for one line can exceed
50 calls, as long as the list for the other line has less than 50 calls. The total number of
calls in the two Callers Lists cannot exceed 100.
To set the List Mode:
1. Press the Set Options key.
2. Press • to enter the Options List.
3. Use ªto scroll to number 5 or press fi.
4. Press • if you want to see the calls for both lines at the same time.
Press £ if you want to see the calls for each line separately.
†
You must subscribe to your telephone company for the Calling Line Identification service.
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Finding an item in the Callers List
To find items in the Callers List:
1. To see the Callers List heading, press ≈.
2. Press ¬.
Note: This step is not necessary if the Callers List Mode is set to the combined
option. For more information about the Callers List Mode, see Setting the List Mode
on page 19.
3. To see the first new caller in the list, press –.
To move down and up the list, press ª.
If you want to scroll steadily, press and hold ª.
To see the last caller you viewed when you were last in the Callers List, press •.
4. To leave the Callers List at any time, press ≈ or ®.
Note: If you’re on a call while viewing the Callers List, pressing ® drops the call.
Making a call from the Callers List
To dial a number in the Callers List:
1. Press ≈.
2. Press ¬.
Note: This step is not necessary if the Callers List Mode is set to the combined
option. For more information about the Callers List Mode, see Setting the List Mode
on page 20.
3. Find the item you want to dial out.
4. Lift the handset or press either ©, ∂, or ¬.
5. To end the call, press ® or hang up.
If you call a number from the Callers List and you don’t get connected, you may have to
edit the number (for example, the number may be long distance and you may have to add
“1”). See the Editing in the Callers List on page 21.
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Editing in the Callers List
To edit a number in the Callers List:
1. Press ≈.
2. Press ¬.
Note: This step is not necessary if the Callers List Mode is set to the combined
option. For more information about the Caller List Mode, see Setting the List Mode
on page 19.
3. Find the item you want to edit.
4. Press any key on the dial pad to begin editing. This may be required if you have tried
to dial the number and there is no connection.
‘. To erase one digit to the left of the cursor, press “.
Caution: The Callers List does not save changes. If you plan to call the number
again, copy it to the Directory or a memory key.
6. To dial the edited number, lift the handset or press either ©, ∂, or
¬.
To have the Callers List show local numbers without the area code and internal numbers as
extensions, see Entering area codes on page 30.
1. Press ≈.
2. Use ª to find the item you want to edit.
3. Using the dial pad, press ⁄ and the area code if necessary.
4. To dial the edited number, lift the handset or press either ©or ∂.
5. If you want to save the number to the directory, press ß. See Saving numbers
and names to the Directory on page 15.
Saving Callers List numbers to the Directory or a Memory key
To copy a number from the Callers List to the Directory or to a memory key:
1. Press ≈.
2. Press ¬.
Note: This step is not necessary if the Callers List Mode is set to the combined
option. For more information about the Caller List Mode, see Setting the List Mode
on page 19.
3. Find the item you want to copy.
4. Press ß.
5. Press ¢ or the memory key where you want to store the number.
6. If no name is displayed, you are prompted to enter one.To enter a name, use the dial
pad. (See Entering Names on page 16.) If you don’t want a name, go to step 7.
7. Press ß.
8. To leave the Callers List at any time, press ≈ or ®.
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Deleting from the Callers List
To delete a number in the Callers List:
1. Press ≈.
1. Press ≈.
2. Press ¬.
2. Press ¬.
Note: This step is not necessary if the
Callers List Mode is set to the com-
bined option. For more information
about the Callers List Mode, see Set-
ting the List Mode on page 19.
Note: This step is not necessary if the
Callers List Mode is set to the com-
bined option. For more information
about the Callers List Mode, see Set-
ting the List Mode on page 19.
3. Find the item you want to delete.
3. Press ∑ twice while the Callers
header is showing to delete the entire
list.
4. Press ∑ twice.
You are still in the Callers List.
5. To leave the Callers List at any time,
press ≈ or ®.
Memory keys
Saving numbers and names into memory keys
You can save the numbers and names of your customers, business associates, or anyone
you call frequently in 9417CW’s six memory keys. You can store more numbers and
names in the Directory. See the Directory section on page 15 for more information.
To save a number and name:
1. Press ß.
2. Press the memory key where you want to save the number.
3. Enter the number using the dial pad.You can enter a maximum of 24 digits.
Note: If you require a pause (for example, between a telephone number and an
access code), press ˙ where you want the pause.
4. Press ß.
5. To skip the name, go to step 6. To enter a name, use the dial pad.
(See Entering Names on page 16.)
6. Press ß.
7. Label the memory key. (See the diagram on page 23.)
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Saving from the display into memory keys
To save from the display:
1. Ensure that a number is on the display. (For example, access the Redial List or Call-
ers List.)
2. Press ß.
3. Press the desired memory key. If the name was displayed with the number, both are
now saved in the memory key and you’re finished.
4. If no name is displayed, you are prompted to enter one. If you don’t want a name, go
to step 5. To enter a name, use the dial pad. (See Entering Names on page 16.)
5. Press ß.
6. Label the memory key. (See the diagram on page 23.)
Saving an active call into a memory key
To save an active call:
1. Answer or make a call.
2. Press ß.
3. Press the desired memory key. If the name was displayed with the number, both are
now saved in the memory key.
Note: Do not press ® or else you will hang up on your caller.
Labeling the memory keys
After programming the memory keys, label them with the supplied blank labels and
†
key caps.
†
Keep keys caps and the sliding panel away from small children. These small parts may come off the telephone
if it is dropped.
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23
Making calls from memory keys
To call from a memory key:
To predial from a memory key:
1. Lift the handset or press ©
1. Press the memory key with the number
you want to dial out.
¬
or ∂.
2. Press the memory key with the number 2. Lift the handset or press either
you want to dial out. ∂, ©, or ¬.
Note: If the Live dial pad option is turned on, you do not have to lift the handset or press
any other button. Pressing the memory key will automatically dial the number and
put the telephone in Handsfree mode.
Editing memory keys
To edit a memory key:
1. To see its contents, press the memory key.
2. Press “.
3. If you don’t want to change the number, go to step 4. To backspace and erase digits,
4. Press ß.
5. If you don’t want to change the name, go to step 6. To add letters, use the dial pad.
(See Entering Names on page 16.) To erase letters, press “.
6. Press ß.
Note: The Live dial pad option must be turned off to edit memory keys. See Selecting the
dial pad mode on page 30.
Deleting memory keys
To delete a memory key:
1. To see its contents, press the memory key.
2. To erase, press ∑ twice.
Note: The Live dial pad option must be turned off to edit memory keys. See Selecting the
dial pad mode on page 30.
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24
†
Saving features in memory keys
For easy access, you can save the feature codes of telephone company services in your
memory keys. This works well with network features such as Call Forwarding and Call
Return. Some features require an On and Off code in two separate keys, while other fea-
tures are stored on only one key. The following procedures show you how to save both an
On and Off code.
To save a Feature On code:
To save a Feature Off code:
1. Press ß.
1. Press ß.
2. Press the memory key where you want 2. Press the memory key where you want
to save the number.
to save the number.
3. Enter the telephone company feature
3. Enter the telephone company feature
†
†
code for turning the feature on.
code for turning the feature off.
Read the display to confirm the number.
Read the display to confirm the number.
4. Press ß.
4. Press ß.
5. Enter the feature name using the dial
pad. (See Entering Names on
page 16.)
5. Enter the feature name using the dial
pad. (See Entering Names on
page 16.)
6. Press ß.
6. Press ß.
7. Label the memory key.
7. Label the memory key.
†
Note: Contact your telephone company for the appropriate feature codes.
Using feature keys
When a memory key is programmed with a feature code, you can use the memory key to
activate or deactivate the feature.
To turn a feature on or off:
1. Press the memory key where you stored the desired feature. The display shows the
feature name and code.
2. Lift the handset or press either ©, ∂, or ¬.
The feature code is dialed out, which turns the feature on or off.
The active feature applies only to the line you selected or to the prime line if you did not
press a line key. For example, if you want to forward all incoming calls, you must turn the
feature on for each line.
Note: If the Live dial pad option is turned on, you do not have to lift the handset or press
any other button. Pressing the memory key will automatically dial the feature code
and put the telephone in Handsfree mode.
Saving a feature and light in memory keys
You can make the set indicator light come on when you turn a feature on and go off when
you turn that same feature off. You can only do this with one feature, and the feature must
have separate On and Off codes (such as Call Forwarding).
†You must subscribe to your telephone company for Custom Calling Features.
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25
For example, you may want the light to remind you that you have turned Call Forwarding
on. To do this, use one key to turn the indicator light on when you activate the feature. Use
the second key to turn the indicator light off when you deactivate that same feature. The
following procedure shows you how to program a FeatureLight On and Off key.
To save a FeatureLight On key:
To save a FeatureLight Off key:
1. Press ß.
1. Press ß.
2. Do NOT select a memory key yet.
2. Do NOT select a memory key yet.
To program the light on, press ⁄.
To program the light off, press ‚.
3. Press the desired memory key.
3. Press the desired memory key.
4. Enter the telephone company feature
4. Enter the telephone company feature
†
†
code for turning the feature on.
code for turning the feature off.
Read the display to confirm the number.
Read the display to confirm the number.
5. Press ß.
5. Press ß.
6. Label the memory key.
6. Label the memory key.
(See the diagram on page 23.)
(See the diagram on page 23.)
†
Note: Contact your telephone company for the appropriate feature codes.
Using FeatureLight keys
To turn a feature and light on or off:
1. Press the memory key where you stored the FeatureLight.
The display shows FeatureLight ON or FeatureLight OFF.
2. Lift the handset or press either ©, ∂, or ¬.
The feature and light turn on or off. (When the feature and light are on and you’re not
using the telephone, the display shows Feature ON and the line that it applies to as a
reminder.)
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Advanced Features
Adding a timer key
You can program any of the memory keys to be a timer key. The timer key contains a sep-
arate timer for each line
To add a timer key:
1. Press the Set Options key.
2. Press £ to enter the Setup List.
3. Use ª to scroll to number 6 or press fl.
4. Press fl to add a Timer key.
5. Press a memory key.
6. Press ß.
7. Label the timer key. (See the diagram on page 23.)
8. Press ®.
Using the Call Timer
The timer key is used to time the length of a call. The timer key contains a separate timer
for each line.
To show the timer on the display:
1. Make or answer a call. The timer starts running automatically.
2. Once on the call, press the timer key.
The display shows the running time of the calls on either or both lines.
3. To return to the call information display, press the timer key again.
4. When the call is over, hang up the handset or press ®. The timer stops counting.
Note: To show the elapsed time of the most recent call (or last call) on each line when
you’re not on a call, press the timer key.
Deleting a timer key
To delete a timer key
1. Press the timer key.
2. Press ∑ twice.
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Adding a page key
You can program any of the memory keys to be a page key. If the page key is assigned, the
9417CW is able to receive and initiate page transmissions.
To add a page key:
1. Press the Set Options key.
2. Press £ to enter the Setup List.
3. Use ªto scroll to number 7 or press ‡.
4. Press ‡ to add a page key.
5. Press a memory key.
6. Press ß.
7. Label the page key. (See the diagram on page 23.)
Note: For proper operation of the Page feature, all telephones must have Page keys
assigned.
Using the page
The page feature of the 9417CW allows you to send a page message to other 9417CW
telephones, to an external speaker within your office, or to other page- compatible Aastra
telephones (such as the 9516CW). Before you can use this feature, you must program one
memory key on each telephone in the paging network to be the page key. Also, page lines
must be connected between all of the telephones. See Installing the Page Lines on page
29 for more information on connecting the page lines.
To send a page message:
1. Lift the handset.
2. Press the page key and speak into the handset.
3. Replace the handset or press ® to end a page.
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Deleting a page key
To delete a page key, you must first reprogram the key to be a memory key. You can then
delete the memory key.
To delete a page key:
First, reprogram the key to be a memory key:
1. Press ß.
2. Press the page key.
3. Press ‡ to begin re-programming the page key to be a memory key.
4. Press ß two times to skip the number and name prompts. The page key has
been changed to a memory key.
Second, clear the contents of the memory key:
5. Press the page key.
6. Press ∑ twice.
Note: The Live dial pad option must be turned off to delete a page key. To save a number
into the memory key, refer to Memory Keys on page 22.
Installing the page lines
The page lines must be connected in parallel with each other on pins 1 and 6 of jack 2 as
shown below.
9417CW
Set #2
Jack 2
1 2 3 4 5 6
9417CW
Set #1
9417CW
Set #3
Jack 2
1 2 3 4 5 6
Jack 2
1 2 3 4 5 6
Distribution Block
Optional
External
Page
Amplifier
Note: A 6 conductor line cord is required to connect page lines. This cable is not supplied
with the 9417CW telephone. Contact your telephone company to have page lines
connected to your telephones.
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Selecting the dial pad mode
When you select the dial pad mode, you are turning the Live dial pad option on or off.
With Live dial pad on, the telephone chooses the prime line and automatically dials out
and turns on Handsfree as soon as you press a dial pad key or a memory key. When Live
dial pad is off, the telephone is in predial mode. This means after you dial the telephone
number you must lift the handset or press either ∂, ¬, or © before the
telephone number is dialed.
To select the dial pad mode:
1. Press the Set Options key.
2. Press • to enter the Option List.
3. Use ªto scroll to number 2 or press ¤.
4. Press ¤ to change the dial pad mode.
5. Press ®.
Entering area codes
When you enter an area code or prefix using this feature, your 9417CW telephone will
remove that code or prefix from incoming numbers. For example, if you enter your area
code into this option, all calls in your area code will appear in the Callers List with the
area code stripped off (the area code will appear in brackets after the number). This may
make it easier to identify local calls. You can enter three separate area codes or prefixes,
each up to seven digits long.
To enter area codes and prefixes:
1. Press the Set Options key.
2. Press £ to enter the Setup List.
3. Use ªto scroll to number 3 or press ‹.
4. Press ‹.
5. Enter the area code or prefix using the dialpad and press ß.
Repeat this steps 4 and 5 for each area code or prefix you want to enter.
To delete or edit an area code or prefix:
1. Press the Set Options key.
2. Press £ to enter the Setup List.
3. Use ª to scroll to number 3 or press ‹ to go directly to the item.
4. Press ‹. The first area code is displayed. If this is the number you want to delete or
change, go to step 6.
5. Press ß until you see the number you want to change or delete
6. Press “ to backspace and delete, or change the area code or prefix.
7. Press ß.
8. Press ®.
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Entering Dialing Restrictions
Dialing Restrictions are used to prevent certain numbers from being dialed out. There are
three 7-digit codes that can be programmed to prevent certain numbers from being dialed.
If you attempt to dial a number that matches the restricted digits, the message Restricted
number appears on the display. For example, if you entered the codes below:
1st code> 0
2nd code>1
3rd code> 411
Any number beginning with 0, 1 or 411 could not be dialed from the telephone. However,
the number 555-0411 could be dialed because it does not begin with the restricted digits.
To enter Dialing Restrictions:
1. Press the Set Options key.
2. Press £ to enter the Setup List.
3. Use ªto scroll to number 2 or press ¤.
4. Press ¤.
5. Enter the digits you want restricted and press ß.
Repeat this step for each dialing restriction you want to enter.
6. Press ®.
To delete or edit Dialing Restrictions:
1. Press the Set Options key.
2. Press £ to enter the Setup List.
3. Use ªto scroll to number 2 or press ¤.
4. Press ¤.
5. Press “ to back space and delete or change restricted digits.
6. Press ß. Repeat steps 5 and 6 for the restricted digits that you want to delete.
7. Press ®.
Important: Care must be taken when you are restricting numbers that start with 9. If you
enter 9, 91, or 911 as one of the dialing restrictions, you will not be able to
dial the emergency services number 911.
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The Security Numbers Feature
The 9417CW is equipped with a Security Numbers feature to keep selected numbers pri-
vate when you dial. When you have entered a security number using this option, your tele-
phone does not display or store the digits that you dial after that security number. Instead,
You can secure up to five 24-digit numbers.
For example, Joe enters 291-9000 as a security number through the Set Options list. His
Voice Mail number is 1234 and his password is 5678. To access his messages, Joe dials
291-9000 1234 5678. Because the Voice Mail number and password follow the security
number, the display shows 291-9000 **** ****, and Joe’s password is not displayed or
stored in the Redial List. For more information on the Redial List, refer to Using the
Redial List on page 9.
To enter a security number:
1. Press the Set options key.
2. Press £ to enter the Setup List.
3. Use ªto scroll to number 8 or press °.
4. Press °.
5. Using the dial pad, enter the secure number.
6. Press ß to end.
7. Repeat steps 5 and 6 for each secure number you want to enter.
8. Press ®.
To delete or edit a security number:
1. Press the Set options key.
2. Press £ to enter the Setup List.
3. Use ªto scroll to number 8 or press °.
4. Press °.
5. Press ß until you find the number you want to change or delete.
6. Press “ to backspace and simply delete the secure number, or delete the
secure number and use the dial pad to enter the changed number.
7. Press ß.
8. Press ®.
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The Fax Switch
The Fax Switch feature allows you to have three telephone numbers on two incoming
lines. There is one telephone number for each of the lines and another telephone number
for a Fax Switch peripheral (e.g. fax machine, answering machine etc.).
To use the Fax Switch, you must subscribe to your telephone company for Distinctive
†
Ringing on Line 2. The telephone company will then provide you with a telephone num-
ber (for your Fax Switch peripheral) which will ring on Line 2 with a slightly different
ring tone. The 9417CW will use the two ring types to determine whether an incoming call
is for the telephone or the peripheral. The peripheral should be set to answer after three or
more rings.
†
Note: If Long Distance Ringing is available in your area, the long distance call will be
sent to the Fax Switch peripheral.
The 9417CW must be configured so that Line 1 and Line 2 are both connected through
jack number 1 and the Fax Switch peripheral is connected to pins 3 and 4 of jack number
2. See Basic Installation, on page 2 for more information.
Note: If Line 2 of your 9417CW telephone has Call Waiting enabled, your Fax Switch
peripheral may lose data or be disconnected if someone else calls Line 2. We rec-
ommend that you do not use Call Waiting on Line 2 if you are using the Fax Switch
feature.
Incoming Calls
The first ring of an incoming call will ring at the 9417CW and the Fax Switch peripheral.
The 9417CW uses this ring to identify which device the call is intended for. If it is a nor-
mal ring, the call is routed to the 9417CW and the Fax Switch peripheral stops ringing and
is disconnected. If it is a distinctive ring, the call is rerouted to the Fax Switch peripheral
and the 9417CW stops ringing.
Outgoing Calls
When the Fax Switch peripheral is idle, Line 2 of the 9417CW terminal can be used as a
normal line. When the Fax Switch peripheral is in use, the Line 2 indicator light is on.
Setting the Fax Switch
You can program the telephone to enable or disable the Fax Switch feature.
To set the Fax Switch:
1. Press the Set Options key.
2. Press • to enter the Options List.
3. Use ªto scroll to number 6, or press fl.
4. Press fl to enable or disable the Fax Switch.
Note: For proper operation of the Fax Switch feature, all of the 9417CW telephones con-
nected to Line 2 must have the Fax Switch enabled.
† The actual name for the Distinctive Ringing service varies from area to area. This service may also be known as Ident-a-call,
Ident-a-ring, Teen Service, Signal Ring, Custom Ringing or Long Distance Ringing.
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Copying the Directory to another 9417CW telephone
The contents of the Directory of one 9417CW telephone can be copied into the Directory
of another 9417CW. You can save a lot of programming time by copying the contents of a
completed Directory to another Directory instead of entering the names and numbers
again. The contents of the Directory can also be transferred into any other Aastra tele-
phone that supports Directory transfer. (For example, the 9516CW).
While the Directory is being transferred, both Lines 1 and 2 are out of service.
Note: Both 9417CW telephones must have separate telephone numbers.
To copy the Directory to another 9417CW telephone:
Steps 1 to 4 must be completed on both 9417CW telephones.
1. Press the Set Options key.
2. Press • to enter the Options List.
3. Use ªto scroll to number 7 or press ‡.
4. Press ‡ to begin the Directory Transfer.
5. On the 9417CW telephone you are copying the Directory from, press ø and
dial the telephone number of Line 2 of the other 9417CW.
The display shows a message indicating that the Directory information is being sent.
Note:The handset must remain in the cradle while the Directory is being transferred.
During the transfer, press the left side of √ to turn down the volume.
6. The display shows: Data transfer complete when the Directory Transfer is com-
plete. If the transfer is unsuccessful, the display shows: Data transfer aborted.
Note: To end the Directory Transfer at any time, press ®.
If the Directory on the telephone receiving information fills before the Directory Transfer
is finished, the rest of the Directory items are not sent. For example, if the telephone
receiving information already has 25 items in its directory, only the first 75 Directory
items are transferred from the other telephone.
Note: If you subscribe to the Call Waiting service from your telephone company and
someone calls while the Directory Transfer is in progress, the transfer may be cor-
rupted by the Call Waiting tone.
Using a headset
To connect the headset, you must disconnect the handset and attach the headset to the jack
labeled
.
You cannot use Handsfree when the headset mode is enabled. The © key is used to
answer the call or to select the prime line when you are making a call. Press ® when the
call is finished.
Note: When the headset mode is enabled, the handset must remain in the cradle. The
headset mode default is off.
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To change the headset mode:
1. Press the Set Options key.
2. Press the £ to enter the Setup List.
3. Use ªto scroll to number 1, or press ⁄.
4. Press ⁄ to change the headset mode from enabled to disabled or disabled to
enabled.
We suggest contacting the manufacturers Brock Telecom, UNEX, ACS Communications
Selecting the answer mode
When you select the answer mode, you are choosing which line is answered when both
lines are ringing and you lift the handset or press ©.
Select Ans. prime (factory setting), if you want the telephone to automatically answer the
prime line first when both lines are ringing and you lift the handset or press ©. Refer
to Changing the prime line on page 14 for information on how to choose which line is
the prime line.
Select Ans. longest, if you want the telephone to automatically answer the line that
began ringing first when both lines are ringing and you lift the handset or press ©.
To select the answer mode:
1. Press the Set Options key.
2. Press £ to enter the Setup List.
3. Use ªto scroll to number 4 or press ›.
4. Press › to change the answer mode.
5. Press £ to choose the Prime line, or • to choose to answer the longest ringing line.
6. Press ®.
Extension in use
When you lift the handset or press ©, the 9417CW telephone automatically selects
the prime line. If your prime line is Line 2 and the peripheral device (e.g. fax machine) is
using that line, the line is not selected and the message Extension in use appears on the
first line of the display and Press line key appears on the second line of the display. If you
press ø, you access Line 1 and can make a call. If you press π, you will access
Line 2 and may interrupt the call to the peripheral.
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Display messages and lights
The 9417CW has a backlit three-line display that uses icons and messages for your call
information as shown below.
The Callers List screen
A sample Callers List screen is shown below.
May also read:
Private name
Unknown name
Call has been
returned
The number in the list
May also read:
Private number
Unknown number
01 L.E. Steele
The area code 403 has
been stripped off
The call was answered
555-1440 (403)
AUG 13 12:45PM
3X
The caller called
three times
Long distance call
New call
Time and date of call
Unanswered call
Answered call
Call Waiting Identification call
Knowing when you have a message
9417CW’s set indicator light lets you know that your Voice Mail system has a message for
you. The set indicator light flashes slowly and the display shows
Message Waiting
Line x
or
Message Waiting
Line 1 Line 2
after your Voice Mail has received a call. Contact your local telephone company to find out
how you can subscribe to Voice Mail services.
Clear Message Waiting
There may be times when Message Waiting appears on the display when there are no
more Voice Mail messages. You can turn the display message off using the Clear Message
Waiting feature.
To clear message waiting:
1. Press the Set Options key.
2. Press the • to enter the Options List.
3. Use ªto scroll to number 3 or press ‹.
4. Press ‹ to clear message waiting.
5. Select ¬.
If required, repeat steps 4 and 5 for the other line.
Note: This only applies when you subscribe to Voice Mail services from your telephone
company.
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Clear the Check Line Cord Message
There may be times when check line cord appears on the display and you want to clear this
message. For example, you may have moved the 9417CW to another jack and have only
connected one line cord. You can remove the check line cord message through the Set
Options List.
To clear the check line cord message:
1. Press the Set Options key.
2. Press the £ to enter the Setup List.
3. Use ªto scroll to number 9 or press ·.
4. Press ·.
5. Select ¬.
6. Press • to enable the check line cord message. Press £ to disable the check line
cord message.
General display messages
Message
What it means
If there is no dial tone, make sure the line cord and handset
cord are attached securely.
Check line cord
The transfer of Directory information from one 9417CW to
another 9417CW has begun.
Data transfer
The transfer of Directory information has been aborted.
Data transfer
aborted
The Directory remains empty until you add numbers and
names to it.
Directory empty
Use SAVE to add
The Directory has a 100 entry limit. If you want to add an
item, delete an item you no longer use.
Directory full
No changes made
An extension telephone is using the same line that you want
to use. Select the other line instead. Or, someone is trying to
use the same line on an extension telephone.
Extension in use
The FeatureLight On key has been pressed and the code
dialed out.To turn off the feature and the light, press the Fea-
tureLight Off key and lift the handset or press either ©,
∂, or ¬.
Feature ON
The call is forwarded from another telephone.
<Forwarded Call
Key is locked
The memory key is factory-programmed and cannot be
erased or reprogrammed. Program a different memory key.
The caller is calling from outside your local area.
You must make two calls before you press ç.
Make calls first or
Make second call
Your Voice Mail service has received a call for you. To sub-
scribe to Voice Mail service contact your telephone company.
Message Waiting
Line x
Both calls of a Conference are on hold. Press ç to
Press Conference
re-establish the Conference.
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Message
What it means
This appears when the call you want is on hold.You must
Press line key
press ¬ to retrieve the held call.
The caller has requested that the telephone company not
deliver the number or name.
Private number or
Private name
This appears if you press µ before making any calls
on your telephone or if power has been interrupted.
Redial list is
empty
The number you have entered cannot be dialed because it
has been entered into the Dialing Restrictions feature.
Restricted
number
The ringer volume is turned off for that line.Without lifting the
handset, press the volume bar.
Ringer is OFF
Line x
The name or number is unavailable from the telephone com-
pany.
Unknown name or
Unknown number
The telephone number is longer than the display.The display
shows … and the last 15 or 16 digits of the number.
>…xxxxxxxxxxxxxxx
…xxxxxxxxxxxxxxxx
When you’re not on the telephone and not in the Callers List,
the display shows you how many callers have been added to
the list since you last checked it.
XX New Callers
Indicates an incoming call.
Indicates that the phone is off hook.
Indicates an incoming Call Waiting call.
Callers List display messages
Message
What it means
Your telephone does not record incoming calls until you sub-
scribe to Calling Line Identification service. If you do sub-
scribe, you haven’t received any calls in the list yet or you’ve
deleted all numbers in the Callers List.
Callers List is
empty
xx is the number of old calls automatically removed to make
room for incoming new calls in the Callers List. The limit is
100 calls.
Calls bumped=xx
<Forwarded
The call is forwarded from another location.
The caller has called from outside your local area. Long dis-
tance dialing is required to return the call.
You are trying to call someone in your Callers List and the
number is unknown or private.
No number
The caller has requested that the telephone company not
deliver the number or name.
Private number or
Private name
The name or number is unavailable from the telephone com-
pany.
Unknown name or
Unknown number
√555-1449 (403)
√ means you have returned the call from the Callers List.
N means a new call.
N
MAR04 3:30pm 2x
…
means the number is longer than the display.
…xxxxxxxxxxxxxxx
Indicates an unanswered call in the Callers List
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38
Message
What it means
Indicates an answered call in the Callers List
Indicates a Call Waiting call in the Callers List
2x means this caller has called twice.
The display shows the date and time of the last call from that
caller.
R Smith
123-456-7890
MAR 04 3:30pm 2x
Learning about the lights
The set indicator light also alerts you when another extension is on the same line you’re
using, the telephone rings, or a feature is on. There are also indicator lights beside the line
keys and © to show you the status of the lines and of Handsfree and Mute.
Set indicator light messages
Feature
Light
Extension in use
Set indicator light is on. The appropriate line indicator
light is on.
Feature ON
Set indicator light is on.
†
Message Waiting
Ringer is OFF
Visual Ringing
Set indicator light flashes slowly.
Set indicator light is off.
Set indicator light flashes very quickly.
†You must subscribe to Voice Mail services from your telephone company for this feature to work.
Line and Handsfree indicator light messages
Feature
Light
Call is ringing on a line
Call is on hold
Line indicator light flashes very quickly.
Line indicator light flashes quickly.
Handsfree/Mute indicator and line indicator light are on.
Line indicator light is on.
Call is on Handsfree
Line is in use
Microphone is muted
Handsfree/Mute indicator light flashes quickly.
Viewing multiple display and light messages
When you aren’t using the telephone, there are several messages that can be active at any
time, such as date and time, X New Callers, Feature ON, Message Waiting, and Ringer
is OFF. When more than one of these messages is active, the display shows the most recent
message and an arrow beside it (e.g., 1 New Caller ‚). You can view the other messages
by pressing ‘. Each time you press ‘, the display shows the next active mes-
sage and its associated light.
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39
Troubleshooting
The display is in the alternate language.
You can change to the other language by pressing the Set Options key and £, then
pressing ‚ twice.
The cursor doesn’t move when saving in the Directory.
The number or name is too long. Numbers can be no longer than 24 digits and names can
be no longer than 16 characters.
There is no information on the display and the ringer volume is low.
Make sure the power adaptor is plugged in to a working electrical outlet.
I cannot hear a caller.
Make sure the handset cord is inserted securely into the jack and make sure the receiver
volume is high enough.
I answer the telephone and only hear the dial tone.
The call is on your non-prime line; press the line key with the flashing light to answer the
call. If this happens often, change your answer mode to Longest or change your prime
line.
The power is out and the display is blank.
9417CW still operates as a regular telephone during a power failure.You can dial using the
dial pad and you can receive calls, but the other keys and the display do not operate until
the power is restored. Only Line 1 works in this situation.
The display works but you can’t hear dial tone.
Your telephone lines may be wired differently from the telephone jack. To have a service
person correct the wiring, contact your local telephone company.
Also check to ensure that the Headset mode is disabled.
The telephone wobbles.
Check that the handset cord is placed in the channel between the stand and the telephone.
See the illustration on page 4.
I cannot program a memory key.
Some of the memory keys may be factory-programmed. These keys are locked and cannot
be erased or reprogrammed.
Callers are not identified on the display.
Let the telephone ring at least twice before answering. If that doesn’t work, you may not
†
have a Calling Line Identification service. To subscribe, contact your local telephone
company.
†
This service may have a different name in your area. Contact your telephone company for information.
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The Callers List is empty.
†
Until you subscribe to Calling Line Identification service, your telephone does not record
incoming calls. Also, the Call Log option may be set to log no calls. See page 19 for
information.
I cannot dial a number in the Callers List.
The caller may have an unknown number.
The telephone hisses while not in use.
The page feature has been activated, but the page lines have not been connected to the
How do I connect my fax to work with this phone?
To set up a fax machine to work with the M9417CW, you must first subscribe to a Distinct
†
Ring service for line 2 through your telephone company. Connect the fax to the
M9417CW jack marked 2 . Next, set the fax machine to pick up after at least three rings
(consult the fax machine manual for details). Finally, enable the fax switch option (option
6) on the M9417CW. For more details, refer to Connecting an optional fax machine or
modem on page 5 and The Fax Switch on page 33.
When the Fax switch feature is enabled, the message “Extension in use” appears for
Line 2 and Line 2 is not being used.
Make sure that the fax machine, or other Fax Switch peripheral, is connected to jack 2 of
the 9417CW telephone. For the Fax Switch feature to operate properly, the telephone line
(containing both line 1 and line 2) must be connected to jack 1 of the 9417CW and the Fax
Switch peripheral must be connected to jack 2 of the 9417CW. The Fax Switch peripheral
should not be connected to the telephone line directly (i.e. connected to the socket on the
wall).
The speakerphone is not working.
If the speakerphone is not working, the option for the headset may be enabled. To fix this
problem, go to option 1 in the set up list and turn the option off.
I have only one line connected to my phone, and I keep getting the message Check
line cord.
cord is connected to a jack.
How do I set up paging on this phone?
You can connect up to four phones or external speakers to a paging loop with the
M9417CW. Each phone in the paging loop must be connected via pins 1 and 6 of Jack 2,
which requires a 6 conductor line cord. Contact your local telephone company to have to
have the page lines connected. For a detailed diagram, refer to Installing the page lines
on page 29.
†
This service may have a different name in your area. Contact your telephone company for information.
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41
The light is stuck on, and the message feature on is displaying.
A Feature Light On code has been entered, and you need to program a Feature Light Off
key. Follow the steps that appear in Using FeatureLight keys on page 26.
Live dialpad has stopped working.
It may be that the Live Dialpad option has been turned off in the Options List. Option 2
should be on. If this does not solve the problem, disconnect and then reconnect the AC
adapter.
The display is blank on my phone.
Check that the power adapter is connected to the phone, and that the phone is connected to
a working outlet. You can test the outlet with another device, such as a lamp.
How do I answer Call Waiting?
To answer a Call Waiting call, press ˚.You may have to subscribe to a Call Waiting
†
service to use this feature.
I can view regular Caller ID information, so why can I not see who is calling on Call
Waiting?
Ensure that the Call Waiting Identification option (option 8) is on, and that you have sub-
†
scribed to a Call Waiting ID service from your telephone company. Also note that you
will not recieve Call Waiting ID when an extension is in use.
†
This service may have a different name in your area. Contact your telephone company for information.
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42
Index
Contrast key 2
A
Answer mode 35
answer longest 35
answer prime 35
selecting 35
automatic 13
Area codes 30
C
Call Display
page key 29
Call Waiting tone
see Call Waiting Identification
Callers List
deleting in 22
display messages 38
editing 21
Dialing
finding items 20
making a call 20
key 21
Calling
from a memory key 24
from the Directory 17
from the Redial List 9
13, 19, 38, 40
transfer 34
Calls
answering 7
Call Waiting 10
conferencing 8
handsfree 8
holding 7
making from the Redial List 9
muting 9
messages 37
Clear Message Waiting 36
CLID
area codes 30
dialing restrictions 31
memory keys 24
security numbers 32
the Callers List 21
the Directory 17
see Calling Line Identification 10
Conference call 8
making 8
Connecting
fax or modem 5
handset cord 4
line cord 4
power adaptor 4
F
Fax Switch 33
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Index
Feature Light keys 26
Flash
see Link, SuperFlash
Options List 3
H
Handsfree 8
Handsfree/Mute key 3
Helpful hints
see Troubleshooting 40
Hold 7
Page key 28
Prime line 14
answering 35
changing 14
automatic 8
I
Installation 4
key 3
K
Key descriptions 2
Right arrow key 2
L
Language
Left arrow key 2
Letters
Saving
entering 16
Lights
set indicator light messages 39
Link
SuperFlash 11
Link key 3
Live dial pad
see Dial pad 30
Long distance 21
Setting
Setup List 3
SuperFlash 11
Switching between lines 8
M
Memory keys 22
cannot program 40
deleting 24
editing 24
labeling 23
making calls from 24
predialing from 24
saving Feature/light to 25
saving features 25
saving from the display 23
saving numbers and names 22
Message Waiting 39
Messages
T
Timer key 27
adding 27
deleting 27
using 27
see Voice Mail
Mute 9
Troubleshooting 40
N
Names
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Index
V
Voice Mail 32, 36, 37, 39
Volume 14
handset 14
key 3
muting a handsfree call 9
ringer 14
speaker 14
turning the ringer on and off 13
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GENERAL INQ UIRIES
If you have read the guide and you still have questions, call 1-800-574-1611 in Canada and the USA. In
other areas, contact your telephone company.
© Aastra Telecom Inc., 2000
P0844339 Issue 04 CC1900 Rev 01
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