Aastra Telecom Telephone 9116 User Manual

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Introduction  
Congratulations..... on the purchase of your 9116 telephone.  
This guide contains operating information for your 9116.  
The 9116 is an advanced single-line telephone, that offers the following features:  
• Handsfree (speakerphone) with mute capa-  
bilities  
• 80 name and number Callers List  
• Personal Directory for 20 name and number  
directory  
• 15 speed dial positions for frequently called  
numbers or feature access codes  
• Last number redial  
Emergency Service Feature  
The Model 9116 will provide basic telephone service during a power failure. How-  
ever, only the dial pad, ringer and handset will function. If on a handset call when a  
power failure occurs, the Model 9116 will keep the call. Handsfree calls will not be re-  
established during a power interruption.  
Unpacking your phone  
Along with this user guide and the feature card, the following items are included with  
your telephone.  
Handset cord  
Handset  
Memory key card  
Telephone  
Number card  
and plastic lens  
and plastic lens  
Regulatory sheet  
Power adaptor  
Telephone stand  
Telephone line cord  
The power adaptor is 9V DC, 300mA - please see the regulatory sheet for safety in struc-  
tions regarding the power adaptor and operation of the telephone.  
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Key Descriptions  
Options Key  
Movable Display  
Navigational Keys  
Handset  
Options  
Directory  
Callers  
Save  
elete  
Flash  
D
S
h
ift  
Redial  
Dial  
M
ute  
Volume Bar  
Dial Pad  
8 Memory Keys  
Keys  
Key Description  
Set Indicator  
Light  
Flashes when the telephone rings, or when a call is on hold; lights  
up when a message is waiting or when a feature or extension is in  
use. See Set indicator light messages on page 11 for more infor-  
mation.  
8 Programma- Stores a name and number or feature for easy access.  
ble Keys  
I
Access a list of 5 options to customize the features of your tele-  
phone .  
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Keys  
Key Description  
J
Stores up to 20 names and phone numbers. See Directory on  
page 12 for more information.  
VWallows you to move up or down in the Directory, Callers  
List, Options List and the Redial List. When you are editing entries  
on the display, Tadds a space when entering or editing names or  
numbers Uallows you to view multiple messages on the telephone  
display or adds a space between characters.  
S
N
O
Ends an active call. Goodbye exits an open list, such as the Direc-  
tory, Options or Callers List. It will not hang up a call that is on  
hold.  
Places calls on or off hold. See Using the Hold Key on page 8 for  
more information.  
R
Sets the handset and speaker volume while on call.  
Qand  
Activates the speaker and microphone so you can listen and talk  
light indicators without using the handset; also mutes the microphone so that your  
caller cannot hear you (the light indicator will ßash when the  
microphone is muted) .  
A
Accesses a list of the last 80 calls received. The list begins with the  
newest call and ends with the oldest. The oldest call is automically  
deleted to make room for the new calls when the list becomes full.  
See Callers List on page 15 for more information  
B
C
D
K
Use with the network features such as Call Waiting and Three Way  
Calling (ßash is also referred to as link).  
Displays the last number dialed out on the telephone. See Using  
Redial on page 9 for more information.  
Dials the displayed telephone number, automatically activates the  
handsfree mode if the handset is not picked up.  
Use to store numbers and names in Directory, in memory keys and  
to access and save Option feature settings.  
L
Removes individual entries in the Directory, or Callers List. Erases  
memory key information.  
H
M
Use to access the eight two-touch memory positions.  
Memory keys store numbers, names and features. See Memory  
keys on page 17.  
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Basic Installation  
1. Connect the Handset  
2.Connect the Cords  
Attach one end of the coiled handset cord Plug one end of the telephone cord into  
to the handset and the other end to the  
on the back of the telephone and the  
handset port  
phone.  
on the back of the tele- other end to the phone jack.  
Connect the small end of the power  
adaptor to the  
telephone, and plug the other end into  
an electrical outlet.  
port on the back of the  
Route the handset cord along the groove  
leading off the side of the telephone as  
shown in the illustration.  
1
3. Attach the Stand for Desk Mount  
If you plan to mount the telephone on the wall, you do not need to attach the stand.  
Lower the stand as shown below into  
the slots on the back of the telephone.  
Slide the stand in the direction shown  
below until it clicks into the locked position.  
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6. Attach the cords to the telephone stand  
7. Mount the telephone on the wall  
Route the cords along the groove on the  
It is recommended that you use a wall-  
telephone stand as shown in the illustra- mounting plate which is available  
tion.  
through your telephone company or a  
local retailer. You will Þnd it easier to  
wall-mount the telephone if you pur-  
chase one short 20 cm (8”) telephone  
cord and use it in place of the long tele-  
phone cord.  
Coil the telephone cord(s) into the space  
provided on the back of the telephone.  
Line up the keys on the wall mounting  
plate with the key holes on the back of  
the telephone.  
Place the telephone onto the wall mount-  
ing plate, and then push down to secure  
the telephone into place.  
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8. Insert the number card on your  
telephone  
9. Insert the Memory key card on your telephone  
Write your telephone number on This card contains the feature names for the dedi-  
the number card.  
cated keys and label identiÞcation spaces for the  
eight programmable memory keys.  
Place the number card into the  
slot underneath the handset cra- Place the card into the memory key card slot on  
dle on the on the telephone. the telephone.  
Gently bend the clear plastic lens Gently bend the clear plastic lens and place it on  
and place it on top of the number top of the memory key card in the slot.  
card in the slot.  
For more information on programming memory  
keys, refer to Memory keys on page 17  
To avoid potential electrical shock hazard to personnel or damage  
to the telephone, use only the manufacturer-supplied equipment  
and installation procedures. SpeciÞcally, use only 4 conductor  
modular teledapt plug/cords with this product, and an AC trans-  
former that is CSA/UL or CSA-NRTL/C approved Class 2 level  
C, rated as follows:  
For North American Markets AC voltage 110-120V, Input: 120VAC,  
60Hz, 10W and Output: 9V DC, 300mA.  
Substitution of non-approved equipment will void the Aastra  
Telecom Inc., warranty. For more information about installation  
and safety concerns, call 1-800-574-1611.  
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Making and Answering Calls  
Making a call  
With your telephone you can make and answer calls using your handset or Qfor  
speakerphone capabilities.  
To make a regular call:  
1. Lift the handset or press Q.  
2. Enter the number using the dial pad.  
Answering a Call  
To answer a call:  
1. Lift the handset or press Q.  
When you subscribe to the Caller ID service from your telephone company, Caller ID  
information is sent from the telephone company to your 9116 telephone between the  
Þrst and second ring. Therefore, if you want the telephone number of the incoming  
call to appear on the display and in the Callers List, you must wait until the informa-  
tion appears on the display before answering the telephone.  
Using the Hold Key  
To put a call on hold and take a call off hold:  
1. Make or answer a call.  
2. Press O. The set indicator light will ßash quickly to indicate there is a call on hold.  
3. To retrieve the call, press Oor Q. If you don’t retrieve the call within  
15 minutes, the call is automatically dropped.  
Note: The 9116 automatically releases a call on hold when a person on an extension  
telephone on the same line picks up the call. If you don’t hang up the handset  
after you have put a call on hold and that call is picked up by someone at  
another extension, the call is taken off hold but remains connected to your tele-  
phone. If this happens, any background noise from your area will be heard by  
the caller and the person at the other extension.  
Making a Handsfree call  
You don’t have to use the handset to use your telephone. Instead, you can use Handsfree  
mode to place a call, or you can switch to Handsfree mode while a call is in progress.  
To dial without picking up the handset: To switch to a Handsfree call:  
1. Press Q.  
1. Lift the handset.  
2. Enter the number using the dial pad. 2. Dial a number using the dial pad.  
3. When the call is over, press N.  
3. When the call is answered, press  
Q.  
4. Hang up the handset.  
5. When the call is over, press N.  
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Muting a handsfree call  
You can turn off the microphone so that the caller can’t hear you but you can still hear  
the caller. Muting a call only works when you are in Handsfree mode.  
To mute a handsfree call:  
1. Press Q.  
2. Without lifting the handset, make a call.  
3. To turn off the microphone, press Q. You can hear your caller but your  
caller cannot hear you. The light beside Qßashes.  
4. To speak to your caller, press Qagain. Each time you press Q, you  
turn the microphone on or off.  
5. When the call is over, press N.  
Using Redial  
Pressing Redial displays the last number dialed. When you press Cthe last  
number you called appears on the screen.  
To make a call using Redial:  
1. Press C. The display shows the last number you dialed.  
2. Lift the handset or press either Dor Q.  
Call Waiting ID†  
The 9116 is capable of displaying Caller ID information of a second incoming call  
while you have a call in progress. When you are on a call and you hear the Call Wait-  
ing tone, the Call Waiting information is displayed as shown below.  
Incoming caller's information  
(Caller One) is displayed.  
When you hear the Call Waiting tone,  
Caller Two's information is displayed.  
If you decide you want to speak to the new caller, simply press B. Your Þrst call  
will not be disconnected. You may switch between callers as often as you like by press-  
ing B. When you press Band see a caller’s IdentiÞcation information but  
only hear a dial tone, it means that the caller has hung up. Your second call will be  
stored in the Callers List even if it is not answered. For more information about stored  
calls, see Callers List on page 15.  
You must subscribe to your telephone company for the Call Waiting with Calling ID service.  
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Changing the display language  
For changing business requirements, you may wish to change the language of your  
display messages and prompts. There are three language choices available for your  
telephone (English, French and Spanish).  
To change the display language:  
1. Press I. Set Language appears on the display.  
2. Press K. The language indicators E, F ,S appear on the display for English,  
French and Spanish. The current selection is indicated by the ßashing letter.  
3. Use Uor Tto change the selection.  
4. Press K.  
Setting the date and time  
If you subscribe to the Caller ID service from your telephone company, the date and  
time are set automatically after you receive your Þrst incoming call. If you do not sub-  
scribe, you must set the date and time manually.  
To set the date and time:  
1. Press I.  
2. Press Vonce. Display indicates Set Time/Date.  
3. Press K. Display shows time and date. Use Wand Vto adjust the ßashing  
time and date and TUto move to the next Þeld. To change the AM/PM indi-  
cator, adjust the time ahead by 12 hours.  
4. Press K.  
To resume the automatic date and time setting (if the date and time has been set man-  
ually), disconnect the power supply, then re-connect it. After your Þrst incoming call,  
the date and time are automatically set if you subscribe to the Caller ID service from  
your telephone company.  
Adjusting the Handset and Speaker volume  
Press the left or right side of the volume bar Rto adjust the volume on the  
handset or speaker. The volume remains at the level selected until the next time you  
change it.  
Adjusting the Ringer Volume  
The ringer volume is controlled by a three position switch on the back of the Model  
9116. The ringer volume can be set to be off, low or high.  
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Adjusting the Display Contrast  
The contrast on the display screen can be adjusted as required to compensate for light-  
ing conditions.  
To adjust the display contrast:  
1. Press I.  
2. Press Wonce. Screen displays Set Contras.  
3. Press K. Display shows - ----- +. Use Tand Uto move the ßashing line  
to adjust the contrast to the desired level.  
4. Press K.  
Set Indicator Light  
The set indicator light, located on the top right hand corner of the Model 9116, ßashes  
and illuminates to provide information as follows:  
Set indicator light is on.  
Extension phone is in use.  
Incoming call.  
Set indicator light ßashes very quickly.  
Set indicator light ßashes quickly.  
Set indicator light double ßashes.  
Line is on hold.  
Message Waiting*.  
* You must subscribe to Voce Mail features from your telephone company for this feature to work.  
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Directory  
The 9116 telephone directory can store the names and telephone numbers of up to  
twenty of your business associates, clients, contacts, friends and relatives for easy dialing.  
Each directory record is numbered and identiÞed by the number appearing in the bot-  
tom, right hand corner of the screen display. Names and numbers can be manually  
entered into the Directory using the keypad or transferred into the Directory from the  
screen display.  
If all twenty directory records are used, the display will indicate DIRECTORY FULL.  
(See Deleting items from the Directory on page 14).  
Saving numbers and names to the Directory  
To save or edit a number and name:  
To save from the display:  
1. Press J. The screen displays  
directory record 1. Use the Wor  
Vif this directory record is already  
used or you wish to store this entry  
under another directory record  
number.  
1. Ensure that a number is on the dis-  
play (for example from the Callers  
List).  
2. Press K. The screen prompts you 2. Press K. The screen shows  
to enter the phone number you wish  
ENTER NUMBER.  
to save.  
3. Enter the number using the dial pad. 3. Press Kagain. The screen indi-  
You can enter a maximum of 16 dig-  
its. If you need to add a pause (for  
example between a telephone num-  
ber and an access code) press  
Cand the Pause icon will  
appear. To program a number that  
uses Flash, press the Bkey  
where required and the Flash icon  
will appear.  
cates ENTER NAME. If there is already  
a name associated with the number  
or you do not wish to have a name  
with this directory entry, go to the  
next step. Use the dialpad to enter  
the name if required. See Entering  
Names on page 13.  
4. Press K. The screen prompts you 4. Press Kagain. Display shows  
to enter the name you wish to save.  
Use the dialpad to enter a name. See  
Entering Names on page 13.  
SAVED TO?  
5. Press K. The display shows  
SAVED:DIRECTORY.  
5. Press K.  
6. Press Nto exit the Directory.  
6. Press J. The screen indicates  
SAVED: DIRECTORY and the entry is  
saved in the next available directory  
record.  
7. Press Nto exit the Directory.  
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Entering Names  
You can program names to correspond with numbers you have entered into the Direc-  
tory or a memory key. The following paragraphs explain how to enter letters using the  
dial pad. Before you can use the dial pad to enter names, you must Þrst save or edit a  
number in the Directory or memory key.  
To program a name, Þnd the dial pad key that has the Þrst character of the name. Keep  
watching the display as you press the key until that character appears on the display. Press a  
different dial pad key for the next character. If the next character is on the same key, press U  
to move to the next space or wait a few seconds and it will automatically advance to the next  
space. To insert a space, press U. To backspace and erase a mistake, press Tand L.  
For example, to enter the name RUTH press these keys:  
‡‡, °°, U, °, .  
If you wish to change a digit or letter after you have entered it, press Tto erase it .  
, - . 1  
G H I 4  
P Q R S 7  
*
¤
°
A B C 2  
J K L 5  
T U V 8  
0
·
£
D E F 3  
M N O 6  
W X Y Z  
#
Making a call from the Directory  
To make a call from the Directory:  
1. Press J.  
2. Press Vor Wor use the dial pad to Þnd the item you want to dial out.  
3. Lift the handset or press either Qor D.  
4. To end the call, press Nor hang up.  
Note: To leave the Directory at any time, press Jor N.  
Finding items in the Directory  
To find items in the Directory:  
1. To see the Directory List heading, press J.  
2. Use the Wand Vto look at each individual directory entry one at a time.  
3. To leave the Directory at any time, press Jor N.  
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Deleting items from the Directory  
To delete individual items:  
1. Press J.  
2. Press VWto Þnd the item you want to delete.  
3. Press Ltwice. The screen indicates EMPTY.  
4. Press Nor Jto exit the Directory at any time.  
To delete all items:  
1. Press J.  
2. Press and hold Luntil the screen indicates DELETE ALL?  
3. Press Lagain to conÞrm deletion of the entire Directory.  
4. Press N.  
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Callers List  
Using the Callers List  
The 9116 telephone stores up to 80 calls in the Callers List. Your telephone logs the  
number (and name if available) of the caller, when they last called, and the number of  
times they tried to reach you. When the Callers List is full, the oldest call records are  
deleted to accommodate the information of new callers. See Callers List display  
messages on page 21 for a description of the display messages.  
If the telephone number of the incoming call matches a number that you have pro-  
grammed with a name in a memory key or the Directory, the Callers List shows the  
name you have saved in the memory key or Directory, and the number.  
Finding an item in the Callers List  
To find items in the Callers List:  
1. Press A. The display shows the most recent caller record.  
2. Press Vto view other caller records one at a time starting from the second  
most recent caller. To view from the oldest caller record to the most recent press  
W. The screen may display END OF LIST but continue to press Wto see the  
oldest call record.  
3. Press Aor Nto leave the callers list.  
Making a call from the Callers List  
To dial a number in the Callers List:  
1. Press A. The display shows the most recent caller record.  
2. Find the caller record you wish to dial to.  
3. Lift the handset or press either Qor D.  
4. To end the call, press Nor hang up.  
If you call a number from the Callers List and you don’t get connected, you may have  
to edit the number (for example, the number may be long distance and you may have  
to add “1”).  
Editing in the Callers List  
Note that you cannot save changes made to a phone number in the Callers List. If you  
plan to dial the number again, it is recommended that the number be saved in the  
Directory or Memory Key Þrst so that changes can be saved for redialing purposes.  
Tip: If you frequently have to remove area codes to return local calls, use the Area  
Codes option to avoid this situation. See Set area code, page 20 , for more  
information.  
You must subscribe to your telephone company for the Caller ID service.  
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To edit a number in the Callers List:  
1. Press A.  
2. Press WVkeys to Þnd the Caller record you wish to edit.  
3. Press K.The screen indicates ENTER NUMBER for about one second and the Þrst  
digit of the telephone number ßashes to indicate the position of the cursor.  
4. Use the dial pad to add digits. Added digits will appear to the left of the cursor.  
Press Lto erase a digit and all digits to the right of the cursor will move one  
position to the left. To add a pause press C. To add a Flash feature to a  
number, press B.  
5. To dial the edited number, immediately lift the handset or press Dor  
Qas soon as editing of the number is complete.  
6. To save the edited number in the Directory rather than dialing it, go to step 4  
below.  
To copy a number from the Callers List to the Directory or to a memory key:  
1. Press A.  
2. Press WVkeys to Þnd the Caller record you wish to copy.  
3. Press K. The screen indicates ENTER NUMBER.  
4. Press Kagain.The screen indicates ENTER NAME. If there is already a name  
associated with the number or you do not wish to have a name with this entry,  
go to the next step. Otherwise, use the dialpad to enter the name. See Entering  
Names on Page 13..  
5. Press K. Display shows SAVED TO?.  
6. Press Jto save the Caller Record in the next available directory record.  
The screen indicates SAVED: DIRECTORY.  
7. To save to a memory key rather than the Directory, press a memory key position  
(or Hplus a memory key) and the screen shows SAVED: MEMORY KEY.  
Deleting from the Callers List  
To delete a number in the Callers List:  
To delete all numbers in the Callers List:  
1. Press A.  
1. Press A.  
2. Press the WVto Þnd the Caller  
2. Press and hold Luntil the dis-  
play indicates DELETE ALL?  
Record you wish to delete.  
3. Press Ltwice very quickly to  
3. Press Lagain and the display  
brießy will indicate NO CALLS.  
delete the record.  
4. Press Aor Nto exit the  
Callers List or simply wait a few sec-  
onds and the phone automatically  
exits the Callers List.  
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Memory keys  
Saving numbers and names into memory keys  
You can save up to 15 speed dial numbers and names of your customers, business associ-  
ates, or anyone you call frequently in 9116’s eight memory keys. You can store more num-  
bers and names in the Directory. See the Directory on page 12 for more information.  
To save or edit a number and name in a memory key:  
1. For a one touch memory key, press any of the seven lower memory keys. The  
screen will show EMPTY or whatever name and number have already been pro-  
grammed into the memory key. For a two touch memory key, press the H  
(display will show SHIFT) and then one of the memory keys.  
2. Press K. Display indicates ENTER NUMBER.  
3. Enter the number using the dialpad. You can enter up to 16 digits. To add a  
pause to a number, press C. To add Flash to a number, press B.  
4. Press K. Display indicates ENTER NAME. If you do not wish to add a name for  
the Memory key, go to the next step. To add a name, use the dialpad. See page  
14, Entering Names.  
5. Press K. The display shows SAVED: MEMORY KEY.  
Note: You can also program a memory key by copying a caller record in the Callers  
List. See page 16, To copy from the Callers List.  
Viewing memory key contents  
To view an item in the memory key:  
1. Press the memory key or the Hplus the memory key to view the contents of  
that key.  
2. Display screen will show any number and name programmed to that key. Dis-  
play will brießy indicate EMPTY.  
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Labeling the memory keys  
Your Memory key card has label identiÞcation spaces (shaded in grey) for each of the  
eight programmable memory keys. Write the name of the autodialer or feature on  
these spaces when you program a memory key.  
O
p
t
io  
n
s
D
ire  
c
to  
ry  
Save  
Delete  
Shift  
Making calls from memory keys  
To call from a memory key:  
To predial from a memory key:  
1. Lift the handset or press Qor 1. Press the memory key, or Hplus  
D.  
the memory key to obtain the num-  
ber you wish to dial.  
2. Press the memory key, or Hplus 2. Lift the handset or press either  
the memory key to obtain the num- Dor Q.  
ber you wish to dial.  
Deleting memory keys  
To delete a memory key:  
1. To see its contents, press the memory key.  
2. To erase, press Ltwice.  
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Saving features in memory keys†  
For easy access, you can save the feature codes of telephone company services in your  
memory keys. This works well with network features such as Call Forwarding and  
Call Return. Some features require an On and Off code in two separate keys, while  
other features are stored on only one key. The following procedures show you how to  
save both an On and Off code.  
To save a Feature On code:  
To save a Feature Off code:  
1. Press the memory key where you  
want to save the number.  
1. Press the memory key where you  
want to save the number.  
2. Press K.  
2. Press K.  
3. Enter the telephone company fea-  
ture code for turning the feature on.  
3. Enter the telephone company fea-  
ture code for turning the feature off.  
Read the display to conÞrm the number.  
4. Press K.  
Read the display to conÞrm the number.  
4. Press K.  
5. Enter the feature name using the dial 5. Enter the feature name using the dial  
pad. (See Entering Names on  
page 13.)  
pad. (See Entering Names on  
page 13.)  
6. Press K.  
7. Label the memory key.  
6. Press K.  
7. Label the memory key.  
Note: Contact your telephone company for the appropriate feature codes.  
Using feature keys  
When a memory key is programmed with a feature code, you can use the memory key  
to activate or deactivate the feature.  
To turn a feature on or off:  
1. Press the memory key where you stored the desired feature. The display shows  
the feature name and code.  
2. Lift the handset or press either Dor Q.  
The feature code is dialed out, which turns the feature on or off.  
You must subscribe to your telephone company for Custom Calling Features.  
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Advanced Features  
Clear Message Waiting  
On occasion, the display will indicate MESSAGE WAITING even though there are no mes-  
sages in your Voice Mail service. You can use the following procedures to clear the  
display.  
To clear Message Waiting indication:  
1. Press I.  
2. Press Vbutton twice. Screen shows MESSAGE WAITING.  
3. Press K. Screen indicates CLR MSG WAITING?  
4. Press L.  
Set Area Code  
The 9116 allows you to save one up to three digit area code that will be stripped when  
dialing a number from the Callers List.. For example, if you enter your own area code  
using this option, any Callers List entries with your same area code will be dialed as a  
seven digit number, even though they will appear on the display with the area code  
showing. For example, let’s assume your area code was 111, and you set this area  
code using this option. Any number in the Callers List with the same 111 area code  
would be dialed out from the Callers List as a seven digit number, without dialing the  
area code. Note that the number would still appear in the Callers List and on the dis-  
play with the full number, but when dialed would appear on the Þrst line of the dis-  
play screen as a seven digit number.  
To set the area code:  
1. Press I.  
2. Press Vthree times. Display shows SET AREA CODE.  
3. Press K. Display indicates three positions - - -.  
4. Use Vand Wto select a digit. Use Tand Uto move to the next position.  
5. Press K.  
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Display Icons and Messages  
The Model 9116 telephone has a three-line display that uses both icons and text mes-  
sages to supply call information.  
Icons in the Callers List  
Voice message waiting  
Phone is not in use  
Phone is in use  
Incoming call  
Incoming call waiting  
call  
This service may have a different name in  
your area. Contact your telephone company  
for information.  
Display messages  
Here are some common screen display messages. For more information on other  
display messages, check the appropriate section of this user guide when using the  
telephone.  
Message  
What it means  
XX new calls have been added to the Callers List since  
last checked.  
XX NEW CALL  
All locations in the Directory are used.  
Voice message waiting.  
DIRECTORY FULL  
MESSAGE WAITING  
EMPTY  
No item stored in the Memory key.  
You are at the end of the Callers List.  
Prompt to delete all Directory or Callers List entries.  
END OF LIST  
DELETE ALL?  
ENTER NUMBER  
Prompt to enter a telephone number for saving in Directory  
or Memory Key.  
Caller has requested their caller information to be sup-  
pressed.  
PRIVATE CALL  
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Troubleshooting  
The display is in the alternate language.  
See page 10 for instructions to change the display language.  
The cursor doesn’t move when saving in the Directory.  
The number or name is too long. Numbers and names can be no longer than 16  
characters.  
There is no information on the display and the ringer volume is low.  
Make sure the power adaptor is plugged in to a working electrical outlet.  
I cannot hear a caller.  
Make sure the handset cord is inserted securely into the jack and make sure the  
receiver volume is high enough.  
The power is out and the display is blank.  
The 9116 still operates as a regular telephone during a power failure. You can dial  
using the dial pad and you can receive calls, but the other keys and the display do not  
operate until the power is restored.  
The telephone wobbles.  
Check that the handset cord is placed in the channel between the stand and the  
telephone. See the illustration on page 6.  
I cannot program a memory key.  
Some of the memory keys may be factory-programmed. These keys are locked and  
cannot be erased or reprogrammed.  
Callers are not identified on the display.  
Let the telephone ring at least twice before answering. If that doesn’t work, you may  
not have a Calling Line IdentiÞcation service. To subscribe, contact your local  
telephone company.  
The Callers List is empty.  
Until you subscribe to Calling Line IdentiÞcation service, your telephone does not  
record incoming calls. Also, the Call Log option may be set to log no calls.  
I cannot dial a number in the callers list.  
The caller may have an unknown number.  
The display is blank on my phone.  
Check that the power adapter is connected to the phone, and that the phone is con-  
nected to a working outlet. You can test the outlet with another device, such as a lamp.  
How do I answer Call Waiting?  
To answer a Call Waiting call, press B. You may have to subscribe to a Call Wait-  
ing service to use this feature.  
This service may have a different name in your area. Contact your telephone company for information.  
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A
L
Answering a call 8  
Area codes 20  
Language  
see Display language 10  
Letters  
entering 13  
Lights  
set indicator light messages 11  
C
Call Waiting Identification 9  
Callers List 15  
deleting in 16  
editing 15, 16  
M
finding items 15  
making a call 15  
copying to the Directory or a memory  
key 16  
Memory keys 17  
deleting 18  
editing 18  
labeling 18  
Calling  
making calls from 18  
from a memory key 18  
from the Callers List 15  
from the Directory 13  
saving features 19  
saving numbers and names 17  
Mute 9  
D
N
Date and time 10  
automatic 10  
Names entering 13  
setting 10  
Deleting  
O
Options 10, 11, 20  
Directory items 14  
items in the Callers List 16  
memory keys 18  
Directory 12  
deleting items 14  
entering names 13  
finding items 13  
making a call 13  
saving numbers and names 12  
Display  
R
Redial 9  
S
Saving  
feature codes to memory keys 19  
from Callers List  
to Directory or memory key 16  
Set indicator light messages 11  
Setting  
contrast 11  
language changing 10  
messages 21  
date and time 10  
ring tone and volume 10  
E
Editing  
the Callers List 15, 16  
the Directory 12  
T
Troubleshooting 22  
H
V
Handsfree 8  
Hold 8  
Voice Mail 11, 21  
Volume 10  
handset 10  
ringer 10  
speaker 10  
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GENERAL INQUIRIES  
If you have read the guide and you still have questions, call 1-800-574-1611 in Canada and the USA. In  
other areas, contact your telephone company.  
© Aastra Telecom Inc., 2003  
41-0038-00 Rev 01  
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