Aastra Telecom Telephone 480i CT User Manual

MODEL /  
RELEASE 1.4  
41-000124-00-08  
USER GUIDE  
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SOFTWARE LICENSE AGREEMENT  
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a  
personal, worldwide, non-transferable, non-sublicenseable and non-exclu-  
sive, restricted use license to use Software in object form solely with the  
Equipment for which the Software was intended. This Product may inte-  
grate programs, licensed to Aastra by third party Suppliers, for distribution  
under the terms of this agreement. These programs are confidential and  
proprietary, and are protected as such by copyright law as unpublished  
works and by international treaties to the fullest extent under the applica-  
ble law of the jurisdiction of the Customer. In addition, these confidential  
and proprietary programs are works conforming to the requirements of  
Section 401 of title 17 of the United States Code. Customer shall not dis-  
close to any third party such confidential and proprietary programs and  
information and shall not export licensed Software to any country except in  
accordance with United States Export laws and restrictions.  
Customer agrees to not reverse engineer, decompile, disassemble or dis-  
play Software furnished in object code form. Customer shall not modify,  
copy, reproduce, distribute, transcribe, translate or reduce to electronic  
medium or machine readable form or language, derive source code with-  
out the express written consent of the Seller and its Suppliers, or dissemi-  
nate or otherwise disclose the Software to third parties. All Software  
furnished hereunder (whether or not part of firmware), including all copies  
thereof, are and shall remain the property of Seller and its Suppliers and  
are subject to the terms and conditions of this agreement. All rights  
reserved.  
Customer's use of this software shall be deemed to reflect Customer's  
agreement to abide by the terms and conditions contained herein. Removal  
or modification of trademarks, copyright notices, logos, etc., or the use of  
Software on any Equipment other than that for which it is intended, or any  
other material breach of this Agreement, shall automatically terminate this  
license. If this Agreement is terminated for breach, Customer shall imme-  
diately discontinue use and destroy or return to Seller all licensed software  
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shall Seller or its suppliers or licensors be liable for any damages whatso-  
ever (including without limitation, damages for loss of business profits,  
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480i CT IP Phone User Guide iii  
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About this Guide..........................1  
Documentation.............................1  
Introduction..................................2  
Additional Features....................26  
Ring Tones and Tone Sets........32  
Call Waiting Tone......................34  
Phone Features ..........................2  
General Requirements................2  
Customizing Your 480i CT Base  
Station...........................................3  
Setting Your Options...................3  
Aastra Web UI.............................3  
less Handset...............................36  
Using your 480i CT Base Station5  
Intercom ....................................36  
Custom name............................37  
Key Lock On or Off....................38  
Backlight....................................38  
Finding the Phones’s IP Address  
Feature Keys on the Handset....39  
Hard keys....................................5  
Multiple Line and Call Appearanc-  
es .............................................5  
Idle State.....................................6  
Softkeys ......................................6  
Customized Softkeys ..................6  
Connected State .......................11  
Making Calls from 480i CT Base  
Station.........................................12  
Dialing a Number ......................12  
Using Handsfree  
Speakerphone........................12  
Using a Headset........................12  
Intercom....................................13  
Redial........................................13  
Mute..........................................14  
Using the 480i CT Cordless Hand-  
Battery Charging .......................44  
Volume Control .........................45  
Directory – 480i CT Cordless  
Receiving Calls at the  
480i CT Base Station .................15  
Answering an Incoming Call......15  
Handling Calls from the 480i CT  
Base Station...............................16  
Placing a Call on Hold...............16  
Transferring Calls......................16  
Conferencing Calls....................17  
Picking up Calls.........................18  
Ending Calls..............................19  
Call Forwarding.........................19  
Park Calls/Pick Up Parked Calls...  
21  
Handset..................................45  
Callers List – 480i CT Cordless  
Handset..................................48  
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Making Calls from 480i CT Cord-  
less Handset...............................50  
Pre-dialling a Number ...............50  
Using a Headset .......................50  
Receiving Calls .........................50  
Call Privacy...............................50  
Ending Calls..............................51  
Pairing and Unpairing Cordless  
Handset to Base.........................52  
Pairing Handset ........................52  
Unpairing Handset ....................53  
Troubleshooting Solutions .......55  
Limited Warranty........................59  
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About this Guide  
This guide explains how to use  
the basic features of your new 480i  
CT phone. Not all features listed  
are available by default. Contact  
your system or network  
administrator to find out which  
features and services are available  
to you on your system. Your  
system administrator has the  
ability to customize some features  
on this phone. For information on  
more advanced settings and  
configurations, administrators  
should refer to the Aastra SIP 480i/  
480i CT/9112i/9133i IP Phone  
Administration Guide.  
Documentation  
Aastra 480i CT Installation  
Guide – installation and set-up  
instructions, general features  
and functions, and basic options  
list customization. Included with  
the telephone.  
Aastra SIP 480i CT IP Phone  
User Guide – explains the most  
commonly used features and  
functions for an end user.  
Aastra SIP 480i/480i CT/9112i/  
9133i IP Phone Administration  
Guide – explains how to set the  
480i phone up on the network  
and contains advanced configu-  
ration instructions for the 480i.  
This guide has instructions that  
are at a user level.  
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IP Phone User Guide  
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General Requirements  
• A SIP-based IP PBX system or  
network installed and running  
with a number created for the  
new 480i IP phone.  
Introduction  
This guide compliments the Aastra  
Model 480i CT Installation Guide  
that is included with the phone.  
Please refer to the installation  
guide for information on hardware  
requirements, features and  
physical set up of your new 480i  
CT.  
• Adherence to SIP standard  
RFC 3261.  
• Access to a configuration server  
where you can store the firm-  
ware image and configuration  
files.  
Software Prerequisites  
• Permission to register at the IP  
PBX  
• Access to a Trivial File Transfer  
Protocol (TFTP), File Transfer  
Protocol (FTP), or Hypertext  
Transfer Protocol (HTTP) server  
The configuration server must  
be able to accept connections  
anonymously (if TFTP is used).  
• The IP phone must be config-  
ured for a specific type of proto-  
col to use. (TFTP is enabled by  
default). You can configure the  
following protocols on the IP  
phone:  
Phone Features  
• A 3.5" x 2.25" backlit display on  
main unit  
• Handset with 1 1/4" x 3/4" back-  
lit display and a handset base.  
- TFTP (Trivial File Transfer  
Protocol)  
- FTP (File Transfer Protocol)  
- HTTP (Hypertext Transfer  
Protocol)  
• 6 multi-functional softkeys - as  
default or customized settings  
• 4 line/call appearance buttons  
with corresponding lights.  
• A 802.3 Ethernet/Fast Ethernet  
LAN  
• Up to 5 additional line/call  
appearances as softkeys.  
• Category 5/5e straight through  
cabling  
• Enhanced busy lamp fields.  
• Power over Ethernet (PoE)  
power supply (optional acces-  
sory – necessary only if no inline  
power is provided on the net-  
work).  
• Full-duplex speakerphone for  
handsfree.  
• Built-in-two-port, 10/100 Ether-  
net switch which lets you share  
a connection with your com-  
puter.  
• Inline power support, which  
eliminates power adapters.  
2
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Aastra Web UI  
You can access specific  
configuration options on the 480i  
CT Base Station phone using the  
Aastra Web UI.  
Customizing Your 480i CT  
Base Station  
Setting Your Options  
Pressing the %  
key gives you a  
list of configuration options. You  
can also change these options in  
your phone through the Aastra  
Web UI. Refer to the Aastra  
480i Installation Guide for  
information on less advanced  
configuration options.  
In order to access the Aastra Web  
UI, you will need to know the IP  
address of your phone.  
Finding Your Phone’s IP Address  
Aastra Web UI  
Note: Some options should only be  
set up or changed by a network  
or system administrator. Please  
contact your system or network  
administrator before adjusting  
any administrator level options.  
For more information on these  
options, administrators should  
refer to the Aastra SIP 480i/480i  
CT/9112i/9133i IP Phone  
1. Press %  
to enter the Options  
List.  
2. Use s to scroll down the list  
of options to Phone Status and  
press the Show softkey.  
Administration Guide.  
3. Use s to scroll to Network  
Status and press the Show  
softkey.  
4. Press the IP Addr softkey.  
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5. You will now see your phone’s  
IP Address.  
Status  
The Status section displays the  
network status and the MAC  
address of the IP phone. It also  
displays hardware and firmware  
information about the IP phone.  
The information in the Network  
Status window is read-only.  
Operation  
The Operation section provides the  
following options:  
- User Password - Allows you to  
change user password  
Accessing the Aastra Web UI  
Aastra Web UI  
- Softkeys and XML - Allows  
you to set up to 20 softkeys for  
a specific function (line, do not  
disturb (DND), speeddial, busy  
lamp field (BLF), BLF list, XML,  
flash, park, pickup, or empty.  
- -Handset Keys - Allows you to  
configure up to 15 softkeys on  
the handset.  
Directory - Allows you to copy  
the Callers List and Directory  
List from your IP phone to  
your PC.  
1. Open your web browser and  
enter the phone’s IP address or  
host name into the address field.  
2. At the prompt, enter your user-  
name and password and click  
.
Note: For a user, the default user name  
is “user” and the password field  
is left blank.  
The Network Status window dis-  
plays for the IP phone you are  
accessing.  
- Reset - Allows you to restart  
the IP phone when required.  
Basic Settings  
The Basic Settings section provides  
the following options:  
- Preferences - Allows you to set  
park/pickup call settings,  
enable/disable call waiting  
tone and stuttered dial tone,  
suppress DTMF playback, set  
incoming intercom call  
settings, and set ring tones.  
- Call Forward - Allows you to  
set a phone number  
destination for where you want  
calls forwarded. You can  
configure call forward on a  
global or per-line basis.  
3. You can logout of the Aastra  
Web UI at any time by clicking  
LOGOFF.  
The following categories display in  
the side menu of the Aastra Web  
UI: Status, Operation, Basic  
Settings.  
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Using your 480i CT Base  
Station  
Xfer  
Icom  
Services  
Hard keys  
There are Hard keys on your phone,  
Conf  
such as Hold @  
, Redial #  
,
Xfer , Icom  
and Conf  
that are configured for the call  
handling features. These keys are  
These line/call appearance buttons  
and lights can represent physical  
lines or calls for your extension.  
By pressing a line/call appearance  
button, you connect to the line or  
a call it represents. The line/call  
appearance light indicates the  
status of that line or call. When the  
phone is taken off-hook, the phone  
will automatically select a line for  
staticand cannot be reprogrammed  
or changed. They are located in  
two different areas on the phone.  
Note: Your system administrator can  
configure outgoing Intercom  
calls for use with the Icom but-  
ton. Contact your system admin-  
istrator for more information.  
Hold/Redial Key Location  
you.  
Line/Call  
Appearance Light  
Behaviour  
Line/Call  
Appearance  
Status  
Off  
Idle line or  
no call  
activity  
Xfer/Icom/Conf Key Location  
Light flashes quickly Ringing  
Light is solid  
Connected  
Xfer  
Icom  
Light flashes slowly Hold  
Conf  
Services  
When you have more than one  
call, you can use the left and right  
navigation buttons (3 and 4 ) to  
scroll left and right to the different  
will appear if there is call  
information either left, right or  
both sides of the current  
information you are viewing.  
L4  
L1  
L3  
L2  
Multiple Line and Call  
Appearances  
The 480i CT has 4 hard line/call  
appearance buttons each with a  
corresponding status light.  
Additional line/call appearances  
may also have been set up on your  
phone as softkeys. To learn more  
about this, please see "Softkeys as  
Line/Call Appearances" on page 7.  
The display will show what line  
the call information is referring to  
(L1, L2, L3, etc.), the Caller ID  
information (name and number,  
if available), the call status  
(Connected, Ring, Hold etc.) and  
the timer specific to that call.  
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For more information on your  
system’s star codes, please refer to  
the documentation for the system  
you are using.  
Idle State  
The Idle State menu appears when  
your phone is not in use. Your  
system administrator can set these  
softkeys using the configuration  
files or the administrative options  
in the Aastra Web UI. For more  
information on idle state softkey  
configuration, contact your system  
administrator.  
Softkeys  
Your 480i CT has 6 softkeys, 3 on  
either side of the phone’s display.  
The following image is of the Idle  
State screen with some example  
softkeys:  
These softkeys are pre-  
programmed for call handling and  
extension management features of  
the SIP system. The softkey menus  
will change depending on the  
phone’s state, displaying relevant  
softkeys only.  
Note: The softkeys outlined in this  
section represent the default  
arrangement of softkeys within  
the various screens.  
If more than 6 softkeys have been  
set up for you, More and Back  
softkeys will be created as  
required. Pressing the More softkey  
accesses more Idle State softkeys  
on the next screen while pressing  
the Back softkey accesses the  
softkeys on the previous screen.  
Customized Softkeys  
The 480i CT Stations Base can have  
its softkeys configured for any of  
the following:  
• line/call appearances  
• speeddials  
• do not disturb (DND)  
• Busy Lamp Field (BLF)  
• BLF List  
• XML  
• Flash  
• Park  
• Pickup  
The envelope icon  
displays on  
the Idle State screen only if  
you have new messages waiting.  
The number next to the envelope  
indicates how many new messages  
you have. To access your voicemail  
messages, use the star codes for  
your system if a voicemail softkey  
has not been configured on your  
phone.  
• Empty  
You can set the softkeys on your  
phone to function using any of the  
features listed above. You can also  
set the softkey to display a specific  
state on the IP phone UI. You must  
use the Aastra Web UI to set the  
softkey. This sectoin describes  
each of these softkey functions.  
6
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Lines/call appearance softkeys  
appear on the phone’s display as  
shown in the following image.  
Softkeys as Line/Call  
Appearances  
You can customize the softkeys on  
your 480i CT phone to function as  
line/call appearance softkeys.  
These line/call appearance  
softkeys function in a similar  
manner to the 4 line/call  
appearance hard keys and lights  
on your phone. For details on the  
line/call appearance hard keys and  
lights, please refer to the section  
"Multiple Line and Call  
Icons next to the softkeys within  
the phone’s display indicate the  
status for that line or call and have  
equivalent status to the line/call  
appearance lights of the hard  
keys on the phone. The following  
table provides a description for  
each icon.  
Appearances" on page 5 of this  
manual.  
Softkey Line/Call Appearance Lights  
Activity Light Icon  
Definition  
There is no call activity for the line/call appearance  
softkey.  
Idle  
Solid  
A call is connected to your phone on this  
line/call appearance softkey.  
Connected Solid  
Ringing Flashing  
On Hold Flashing  
The equivalent on a line/call appearance hard key  
is a solid green light.  
A call is ringing at your phone on this line/call  
appearance softkey.  
The equivalent on a line/call appearance hard key  
is a fast flashing green light.  
A call is on hold on your phone on this line/call  
appearance softkey.  
The equivalent on a line/call appearance hard key  
is a slow flashing green light.  
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Depending on how the phone has  
been configured, the maximum  
number of total line/call  
Softkeys as Customized  
Speeddials  
You can set up custom softkeys as  
speeddials. Speeddial softkeys can  
dial a star code for a feature on the  
system or a phone number or a set  
of digits. A customized label  
displays inside the phone’s display  
for each softkey. If you press a  
custom softkey, the phone goes  
off-hook and dials the star code or  
the number set up for this softkey.  
appearances that can be set up is 8  
or 9 (4 line/call appearance as hard  
keys and 4 or 5 as softkeys). If all  
line/call appearances have been  
set up for the same number, a total  
of 9 lines can be configured. If all  
line/call appearances have been  
set up between two different  
numbers, a total of 8 lines can be  
configured. This means that when  
all line/call appearances are in use,  
1 call is connected while the rest  
are on hold. No further outgoing  
or incoming calls can be made  
until one of the line/call  
Softkeys as Customized  
"Do not Disturb"  
You can set a softkey to perform a  
"Do not Disturb" (DND) function.  
If DND is set on a softkey, the key  
switches DND ON and OFF. If the  
phone shares a line with other  
phones, only the phone that has  
DND configured is affected.  
appearances becomes available.  
In active states, such as ringing,  
conference, connected, etc.,  
all softkeys disappear except  
softkeys that have been set up  
as line/call appearances, and any  
context dependent softkeys  
required for the active state, such  
as the Drop softkey in the  
connected state. Typically, context  
dependent softkeys appear in the  
top left position and all line/call  
appearance softkeys appear in the  
remaining positions.  
The second line on the screen of  
the IP phone shows when DND is  
configured. When a call comes in  
on the line, the caller hears a busy  
signal or recorded message,  
depending on the server  
configuration.  
Softkeys as Customized  
Busy Lamp Field (BLF)  
You can set a softkey to Busy Lamp  
Field (BLF).  
Note: In some situations, such as  
during a conference call, the line/  
call appearance softkeys may  
overwrite some of the context  
dependent soft keys. In this  
case, instead of the Previous  
and Next softkeys, up or down  
icons, 5 or 2, will appear on  
the display. By using the r  
and s navigation keys, you  
can access the same functionality  
as the Previous and Next  
The BLF feature on the IP phones  
allows a specific extension to be  
monitored for state changes. BLF  
monitors the status (busy or idle)  
of extensions on the IP phone.  
Note: The BLF setting is applicable to  
the Asterisk server only.  
Example  
A Supervisor configures BLFs on  
his phone for monitoring the status  
of a worker’s phone use (busy or  
idle). When the worker picks up  
his phone to make a call, a busy  
softkeys.  
indicator on the Supervisor’s  
phone shows that the worker’s  
phone is in use and busy.  
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Note: The Broadworks BLF feature is  
not the same as the Broadworks  
Shared Call Appearance (SCA)  
feature and does not permit call  
control over the monitored  
extension.  
If you set a softkey to use BLF/List,  
you must also enter a BLF List URI  
at Operation->Softkeys and XML  
->Services. The BLF List URI is the  
name of the BLF list defined on the  
BroadSoft BroadWorks Busy Lamp  
field page for your particular user.  
For example, my480i-blf-  
[email protected]. The value  
of the BLF\List URI parameter  
must match the list name  
configured. Otherwise, no values  
display on the 480i screen and the  
feature is disabled.  
On the 480i CT, the busy and idle  
indicators show on the IP phone  
screen display next to the softkey  
programmed for BLF functionality.  
When the monitored user is idle,  
an icon with the handset on-hook  
shows next to the BLF softkey.  
When the monitored user is on an  
active call, a small telephone icon  
is shown with the handset off-  
hook.  
Note: You can also use the BLF  
configured softkey to dial out.  
Contact your system administra-  
tor for more information.  
Softkeys as Customized  
BLF List  
(For use with the BroadSoft  
Broadworks Rel 13 or higher  
platform only)  
Note: You can also use the BLF/List  
configured softkey to dial out.  
Example  
Your can set a softkey to BLF list.  
The BLF list feature on the IP  
phones is specifically designed to  
support the BroadSoft Broadworks  
Rel 13 Busy Lamp Field feature.  
This feature allows the IP phone to  
subscribe to a list of monitored  
users defined through the  
A receptionist has a 480i CT  
running Broadsoft firmware that  
subscribes to a list of extensions  
from the BroadWorks Application  
Server. Each monitored extension  
in the list shows up individually on  
the 480i screen next to a softkey  
button. The softkey icons on the  
screen change depending on the  
state of the extensions.  
BroadWorks web portal.  
In addition to monitoring the idle  
and busy state, the BLF list feature  
also supports the ringing state.  
When the monitored user is idle,  
there is a small telephone icon  
shown with the handset on-hook.  
When the monitored user is in  
ringing state, there is a small bell  
icon shown. When the monitored  
user is on an active call then a  
small telephone icon is shown with  
the handset off-hook.  
Softkeys for Accessing XML  
Services  
Extensible Markup Language  
(XML) is a markup language much  
like HTML. You system  
administrator can create  
customized XML menu services  
and load them to your IP phone.  
These services include things like  
weather and traffic reports, contact  
information, company info, stock  
quotes, or custom call scripts.  
Users can access XML applications  
via the "Services" menu on the  
480i CT or via a softkey set to use  
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XML services. The phone performs  
an HTTP GET on the URI created  
by your system administrator.  
The IP phones support the Park/  
Pickup feature on the Asterisk,  
BroadWorks, Sylantro, and ININ  
PBX servers.  
You can set the following  
parameters for object requests:  
Reference  
• xml application URI  
• xml application title  
The xml application URI is the  
application you are loading into  
the IP phone. You must get this  
URI from your system  
For more information about  
configuring park/pickup on the  
480i CT phone, see "Park Calls/  
Pick Up Parked Calls" on page 21.  
Softkeys as Customized Empty  
Key  
administrator.  
You can set a softkey to force a  
blank entry on the IP phone  
display for a specific softkey. You  
do this by setting the softkey to  
"empty". The soft keys are added  
in order (from softkey1 to  
softkey20) after any hard-coded  
keys have been added. If a  
particular soft key is not defined, it  
is ignored.  
The xml application title is the  
name of the XML application that  
displays on the Services menu in  
the IP Phone UI (as option #4).  
Softkeys as Customized Flash  
Key  
You can set a softkey to generate a  
flash event when it is pressed on  
the 480i CT or 480i CT handset.  
You do this by setting the softkey  
to "flash". The IP phone generates  
flash events only when a call is  
connected and there is an active  
RTP stream (for example, when the  
call is not on hold).  
Softkeys as Customized Park/  
Pickup Keys  
The IP phone (including the  
480i CT handset) have a park and  
pickup call feature that allows you  
to park a call and pickup a call  
when required. There are two ways  
a user can configure this feature:  
• Using a static configuration  
• Using a programmable  
configuration (configure soft-  
keys)  
Note: The IP phone accepts both meth-  
ods of configuration. However, to  
avoid redundancy, Aastra Tele-  
com recommends you configure  
either a static configuration or a  
programmable configuration.  
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State-Based Softkeys  
Connected State  
You can configure a specific state  
to display when a softkey is being  
used. Available states you can  
configure for each softkey include:  
The Connected State Screen will  
appear when you are talking to  
someone on the phone. Connected  
State functions are available as  
softkeys on the connected state  
screen, as well as hard keys on the  
phone. These softkeys and hard  
keys allow you to handle calls, such  
as transferring, conferencing,  
placing calls on hold and more.  
idle - The phone is not being  
used.  
connected - The line currently  
being displayed is in an active  
call (or the call is on hold)  
incoming - The phone is ringing.  
outgoing - The user is dialing a  
number, or the far-end is ring-  
ing.  
By default, the softkeys display in  
the states of idle, connected,  
incoming, and outgoing. All states  
are enabled.  
Tue May17 10:10am 10:17  
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>Jay Lampton  
202  
In the Aastra Web UI, the  
operational states for each softkey  
display enabled. To disable a state,  
you uncheck the box for that  
operational state.  
The IP phone idle screen  
condenses the softkeys. For  
example, if you set softkey 12 as  
the following:  
Type: speedial  
Label: Voicemail  
Value *89  
State: outgoing  
then softkey 12 appears in  
position 1 if no other softkeys are  
set. A softkey type of "empty"  
does not display on the idle screen  
at all.  
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Using a Headset  
Making Calls from 480i CT  
Base Station  
The 480i CT accepts headsets  
through the modular RJ22 jack on  
the back of the phone. Contact  
your telephone equipment retailer  
or distributor to purchase a  
compatible headset. Customers  
should read and observe all safety  
recommendations contained in  
headset operating guides when  
using any headset.  
Dialing a Number  
First, take the phone off-hook by  
lifting the handset, pressing the  
d /f button or pressing a line/  
call appearance button. At the dial  
tone enter the number you wish to  
call. If you are unable to make calls  
within certain area codes, check  
with your system administrator for  
any toll restrictions placed on your  
extension that may restrict your  
access to long distance area codes  
or dialling prefixes.  
Advanced Volume Controls for  
the Headset Mic  
On the 480i CT, there are 3 options  
for the headset microphone  
volume.  
Tue May 17 10:19am  
To change this volume:  
1. Press %  
.
L1 Dial  
> 201  
2.Use s to scroll down the list of  
options to 7.Set Audio and press  
the Show softkey, or you can  
press 7 to jump directly to this  
option.  
3.Press the Advanced softkey.  
Using Handsfree Speakerphone  
4.Use s to scroll down the list or  
press the Change softkey to go to  
the next selection.  
5.Press the Done softkey to save  
changes and exit.  
The handsfree feature allows you  
to speak to someone without using  
the handset or headset. Your  
phone must be in either the  
speaker or speaker/headset audio  
mode.  
• To dial using handsfree, first  
press d and enter a number at  
the dial tone.  
6.If you do not wish to save  
changes, press the Cancel  
softkey.  
Note: By default, the volume for the  
headset microphone is set to  
medium.  
• To answer a call on the 480i CT  
Base Station using Handsfree,  
press d .  
• If in speaker audio mode, press  
d
to switch between handsfree  
and handset.  
• If in speaker/headset audio  
mode, press d to switch  
between handsfree and headset.  
• When the handset is on hook,  
press d to disconnect a hands-  
free call.  
• When handsfree is on, the  
speaker light turns on.  
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To Make and Receive Calls Using a  
Headset:  
1. Ensure that you have selected a  
headset audio mode by  
accessing the Options menu.  
IP Phone UI  
1. Press the ]  
2.Plug the headset into the jack.  
.
3.Press the d /f key to obtain a  
dial tone or to answer an  
2.Enter the extension number of  
the person you wish to intercom  
or the BLF softkey for that  
extension.  
incoming call. Depending on the  
audio mode selected from the  
Options menu, a dial tone or an  
incoming call will be received on  
either the headset or the  
3.After a beep tone, your phone  
will automatically connect with  
the remote extension and you  
can speak through its speaker.  
handsfree speakerphone.  
4.Press the Nto end the call.  
4.To cancel intercom, press b or the  
Cancel softkey.  
Intercom  
On the 480i CT base, the ]  
key functions to access the cordless  
intercom feature. This feature  
allows the base to talk to any  
registered cordless handsets.  
5.When you are finished speaking,  
hang up the phone by placing  
the handset back on-hook or by  
pressing N or the line/call  
appearance button for the  
active call. When you hang up,  
the remote phone will also hang  
up.  
Using the Aastra Web UI, you can  
also enable (turn ON) or disable  
(turn OFF) the microphone or  
automatic answering (auto-  
answer) on the IP phone for  
incoming intercom calls. If auto-  
answer is enabled on the IP phone,  
the phone plays a tone to alert the  
user before answering the  
intercom call. If auto-answer is  
disabled, the phone rejects the  
incoming intercom call and sends a  
busy signal to the caller. By  
default, the microphone is OFF and  
auto-answer is ON.  
Redial  
Press v  
to automatically  
dial the most recent number you  
dialed from the phone.  
The Redial list contains 100 items.  
While on-hook, pressing the  
v
hard key will invoke the  
Redial list. While off-hook, the  
key functions as a "hot  
v
redial" where the last number  
dialed is dialed again.  
Note: Your system administrator can  
configure outgoing Intercom  
calls using the Icom button. Con-  
tact your system administrator  
for more information.  
Note: Your system administrator can  
set your redial key to speedial a  
specific number. Contact your  
system administrator for more  
information.  
Refer to the following procedure  
for using the Intercom feature.  
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Mute  
Press the a button to mute  
handset, headset or handsfree.  
The speaker light will flash slowly  
and the text “Mute” will appear  
on the screen. You will still be able  
to hear the caller, but they will  
not hear you. To toggle mute on or  
off, press a .  
Note: If you place a muted call on  
hold, the phone automatically  
takes the call off mute when you  
reconnect to the call.  
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Receiving Calls at the  
480i CT Base Station  
When a call is ringing at your  
extension, you will see the  
Inbound Call Screen. The line/call  
appearance light will flash  
quickly for the incoming call.  
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L1 Ring  
201  
Keri March  
Answering an Incoming Call  
To answer the call:  
• For handsfree operation, press  
the Answer softkey or the line/  
call appearance button for the  
incoming call.  
• Press d /f for handsfree or  
headset operation.  
The setting you have selected in  
the Options List for Audio Mode  
will determine whether the call  
goes to handsfree or headset  
operation.  
• Lift the handset for handset  
operation.  
• When you answer the call, the  
screen will change to the Con-  
nected State menu. If you can-  
not answer the call, the caller  
will go to voice mail (if voice  
mail has been configured for  
your extension).  
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Automatic Hold  
Handling Calls from the  
480i CT Base Station  
When you are connected to a call,  
you can use the softkeys or hard  
keys on the phone to transfer,  
conference or place a call on hold.  
When juggling between calls, you  
do not have to press the hold  
button to go from one call to the  
next. The phone will automatically  
put your current call on hold as  
soon as you press a new line/call  
appearance button.  
Placing a Call on Hold  
When you place a call on hold,  
only your phone can retrieve the  
call. To place a call on hold:  
Retrieving a Held Call  
If you have more than 1 call on  
hold, you can scroll through the  
held call information by pressing  
1. Connect to the call (if not already  
connected).  
3
and 4 navigation keys. To  
reconnect to a call press the line/  
call appearance button where that  
call is being held. If you press the  
call/line appearance button again,  
you will disconnect from the call.  
2.Press the Hold softkey  
Tue May17 10:19am 00:27  
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>201  
Keri March  
Transferring Calls  
Blind Transfer  
A blind transfer is when you  
transfer a call directly to another  
extension without consulting with  
the person receiving the call. To do  
this, simply complete the transfer  
before the receiving party answers  
the call.  
The line/call appearance light will  
begin to flash slowly. The screen  
will display “Hold...” with the line  
number the call is held on the  
phone.  
When on Hold  
Consultative Transfer  
When you have been placed on  
hold, you cannot hear any voice  
from the caller. The call/line  
appearance light for the line you  
are on will remain solid to indicate  
that you are still connected.  
You also have the option to consult  
with the person you are  
transferring the call to, before you  
complete the transfer. To do this,  
simply remain on the line until the  
receiving party answers the call.  
After consulting with the receiving  
party, you can either complete the  
transfer or cancel the transfer to go  
back to the original call.  
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>201  
Keri March  
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Conferencing Calls  
The 480i CT phone system  
supports up to 3 parties (including  
yourself) in a conference call.  
IP Phone UI  
Note: Your system administrator can  
set your conference key to speed-  
dial a specific number. Contact  
your system administrator for  
more information.  
To transfer a call to another  
extension:  
1. Connect to the call you wish to  
transfer (if not already  
connected).  
IP Phone UI  
2.Press }  
.
Tue May17 10:19am 00:27  
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>203  
To create a conference call:  
1. Connect to the first party you  
wish to include in the conference  
(if not already connected).  
Karen Batz  
2.Press G.  
Tue May17 10:19am 00:27  
L2 Dial  
>203  
3.Press a line/call appearance  
button followed by the extension  
number of the person you wish  
to transfer the call to.  
4.If you do not wish to transfer the  
call, press the line/call  
appearance button again to abort  
the transfer. This disconnects the  
new call, leaving the original call  
on hold. To go back to  
theoriginal call, press the line/  
call appearance button for this  
call.  
3.Press a line/call appearance  
button followed by the extension  
number of the person you wish  
to add to the conference.  
4.Wait for the new party to answer.  
You can consult with the new  
party first before adding them to  
the conference.  
5.To complete the transfer, you can  
press }  
again, or  
disconnect by placing the  
handset back on hook, pressing  
Nor pressing the line/call  
appearance button for the active  
call.  
5.If you do not wish to add the new  
party to the conference, press the  
line/call appearance button for  
this call. This disconnects the  
new party, leaving the original  
call on hold. To go back to the  
original call, press the line/call  
appearance button for this call.  
6.To add the new party to the  
conference, press =  
again.  
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7.To drop the new party from the  
Enabling/Disabling Microphone  
and Auto-Answer  
Use the following procedure to  
enable/disable the microphone  
and/or auto-answer on the IP  
conference, press =  
one  
more time.  
8.If you wish to exit the conference  
leaving the other two parties  
connected, disconnect by placing  
the handset back on-hook or by  
pressing N.  
phone.  
Aastra Web UI  
Picking up Calls  
Press the line/call appearance  
1. Click on Basic Settings->Prefer-  
ences->Incoming Intercom  
Settings.  
button for that call. If the phone is  
connected to a call, pressing one of  
the line/call appearance buttons  
will automatically place this call on  
hold before opening up a new line  
for the new call.  
IP Phone UI  
To pickup a call:  
1. Press the line/call appearance  
button for that call.  
The "Microphone Mute" field is  
enabled by default (turned  
OFF).  
Tue May17 10:19am 00:27  
L2 Dial  
>203  
Karen Batz  
The "Auto-Answer" field is  
enabled by default (turned ON).  
Pickup  
2. To disable the "Microphone  
Mute" field (turn ON), uncheck  
the check box.  
2.Press N if you do not wish to  
pickup a call. This cancels the  
call pickup procedure.  
3. To disable the "Auto-Answer"  
field (turn OFF), uncheck the  
check box.  
4. Click  
changes.  
to save your  
5. Click on Operation->Reset.  
6. In the "Restart Phone" field  
click  
to restart the IP  
phone.  
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Ending Calls  
Busy No  
Answer  
Phone forwards the  
call if either the line is  
already in use or the  
call is not answered in  
the specified number  
of rings.  
To end a call, you first need to  
connect to the call if not already  
connected. Press Nor the line/call  
appearance button of the active call.  
If connected through the handset,  
you can also place the handset back  
on hook to end the call.  
Global  
Phone uses the phone-  
wide call forward set-  
ting. This is only valid  
when setting the mode  
of individual lines.  
Call Forwarding  
The call forwarding feature on the  
IP phone allows incoming calls to  
be forwarded to another  
destination. The phone sends the  
SIP message to the SIP proxy,  
which then forwards the call to the  
assigned destination.  
Setting Call Forwarding  
Use the following procedure to  
configure phone-wide call  
forwarding.  
IP Phone UI  
Call forwarding is disabled by  
default. Your system administrator  
can enable call forwarding on a  
phone-wide basis or on multi-line  
phones on a per-line basis. If you  
have configured call forwarding on  
an individual line, then the settings  
for this line are used; otherwise,  
the phone-wide call forward  
1. Press %  
on the phone to  
enter the Options List.  
2. Select Call Forward.  
3. Enter the "Call Forward" num-  
ber destination for which you  
want your incoming calls to be  
forwarded.  
Note: If you leave the "Number" field  
blank, call forwarding is dis-  
abled.  
settings are used. You can have up  
to 9 lines on the 480i CT configured  
for call forwarding.  
4. Enter the "Call Mode" that you  
want to set on your phone.  
5. Enter the "Number of Rings"  
you want to set before the call is  
forwarded. Valid values are 1 to  
9.  
Note: "Number of Rings" field applys  
to No Answer and Busy No  
Answer modes only.  
The following are the call forward  
modes you can configure for call  
forwarding:  
Call  
Forward-  
Mode  
Description  
Off  
Disables call forward  
6. Press Enter to confirm the set-  
tings.  
All  
Phone forwards all  
incoming calls imme-  
diately to the specified  
destination.  
Busy  
Phone forwards  
incoming calls if the  
line is already in use.  
No  
Answer  
Phone forwards the  
call if it is not  
answered in the speci-  
fied number of rings  
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Note: To force a line to use the global  
settings, set the "Mode" field to  
Global.  
Aastra Web UI  
3. In the "Forward Number" field,  
enter the call forward number  
for which you want your calls on  
this line to be call forwarded.  
1. Click on Basic Settings->Call  
Forward.  
4. In the "Number of Rings" field,  
select the number of rings on  
the line before the call is for-  
warded. Valid values are 1 to 9.  
5. Click  
to save the Call  
Forward settings. The changes  
are dynamic and are immedi-  
ately applied to the phone.  
For Global Call Forward Settings:  
2. In the "Mode" field, select the  
mode you want to set on your  
phone.  
Note: To disable call forwarding in the  
Aastra Web UI, set the mode to  
OFF and remove the phone num-  
ber in the "Number" field.  
3. In the "Number" field, enter the  
call forward number for which  
you want your calls to be call  
forwarded.  
4. In the "Number of Rings" field,  
enter the number of rings you  
want to set before the call is  
forwarded. Valid values are 1 to  
9.  
5. Click  
to save the Call  
Forward settings. The changes  
are dynamic and are immedi-  
ately applied to the phone.  
For Per-Line Call Forward Settings  
(not applicable to the 9112i):  
1. Select a line to set Call Forward-  
ing on.  
2. In the "Mode" field, select the  
mode you want to set on this  
line.  
Note: To disable call forwarding in the  
Aastra Web UI, set the mode to  
OFF and remove the phone num-  
ber in the "Forward Number"  
field.  
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Park/Pickup Static Configuration  
You can configure a static  
Park Calls/Pick Up Parked  
Calls  
configuration for parking and  
picking up a call using the Aastra  
Web UI at Basic Settings->  
Preferences. By entering the  
appropriate value in the "Park  
Call" and "Pickup Parked Call"  
fields, you tell the phone where to  
park a live call and where to  
pickup the parked call.  
The IP phone (including the  
480i CT handset) has a park and  
pickup call feature that allows you  
to park a call and pickup a call  
when required. There are two ways  
a user or adminstrator can  
configure this feature:  
• Using a static configuration  
• Using a programmable  
configuration  
Note: The IP phone accepts both meth-  
ods of configuration. However, to  
avoid redundancy, Aastra Tele-  
com recommends you configure  
either a static configuration or a  
programmable configuration.  
On the IP phone UI, the static  
configuration method displays the  
following:  
• When a call comes in, and you  
pickup the handset, the default  
label of "Park" displays on the  
Phone UI.  
The IP phone supports the Park/  
Pickup feature on the Asterisk,  
BroadWorks, Sylantro, and ININ  
PBX servers.  
• After pressing the "Park" soft-  
key to park the call, the default  
label of "Pickup" displays on the  
phone UI.  
Note: On the 480i CT handset, pressing  
The following paragraphs describe  
the park and pickup methods of  
configuration on the IP phones.  
Ï
displays the "Park" and  
"Pickup" labels.  
The values you enter in the Aastra  
Web UI for the Park/Pickup call  
feature are dependant on your  
type of server. The following table  
provides the values you enter for  
the "Park Call" and "Pickup  
Parked Call" fields in the Aastra  
Web UI.  
Park/Pickup Call Server Configuration Values  
Server  
Aasterisk  
Sylantro  
Park Values*  
700  
Pickup Values*  
700  
*99  
*98  
BroadWorks  
ININ PBX  
*68  
*88  
callpark  
pickup  
*Leave "value" fields blank to disable the park and pickup feature.  
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Configuring Park /Pickup using  
Static Configuration  
Use the following procedure to  
configure the Park/Pickup call  
feature using the static  
Park/Pickup Programmable  
Configuration  
The programmable method of  
configuration creates park and  
pickup softkeys keys that you can  
configure on the 480i CT phone.  
configuration method.  
Note: Aastra recommends you  
configure either the static or the  
programmable configuration,  
but not both.  
You can set a softkey as "Park" or  
"Pickup" and then:  
• specify a customized label to  
display on the Phone UI  
• specify a value  
Aastra Web UI  
• specify which line to use  
• specify the state of the park and/  
or pickup keys  
On the IP phone UI, the Park/  
Pickup feature displays the  
following:  
1. Click on Basic Settings->  
Preferences->General.  
• When a call comes in, and you  
pickup the handset, the custom  
label that you configured for the  
Park softkey displays on the  
Phone UI.  
• After the call is parked, the label  
that you configured for the  
Pickup softkey displays on other  
phones in the network. You can  
then press the "Pickup" softkey,  
followed by the applicable value  
to pickup the call on another  
phone in your network.  
2. Enter a server value in the Park  
Call field to which incoming live  
calls will be parked.  
On the 480i CT, the customized  
labels apply to the base unit only.  
On the 480i CT handset, pressing Ï  
displays the default labels of  
"Park" and "Pickup".  
Note: For values to enter in this field,  
see the table "Park/Pickup Call  
Server Configuration Values" on  
page 21.  
3. Enter a server value in the  
"Pickup Parked Call" field.  
Notes:  
1. On the 480i CT, the customized  
labels apply to the base unit only.  
On the 480i CT handset, pressing  
Note: For values to enter in this field,  
see the table "Park/Pickup Call  
Server Configuration Values" on  
page 21.  
Ï
displays the default labels of  
"Park" and "Pickup".  
4. Click  
changes.  
to save your  
2. On the 480i CT, the old softkey  
labeled "Pickup" has been  
renamed to "Answer". This  
5. Click on Operation->Reset.  
6. In the "Restart Phone" field  
softkey uses the old functionality -  
when you pickup the handset, you  
see a softkey labeled "Answer".  
You can then press this key to pick  
up an incoming call. Do no  
click  
phone.  
to restart the IP  
confuse this feature with the new  
Park/Pickup configuration feature.  
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You can configure a Park and  
Pickup programmable  
configuration using the Aastra  
Web UI.  
Configuring Park/Pickup of  
Programmable Configuration  
Use the following procedure to  
configure the Park/Pickup call  
feature using the programmable  
configuration method.  
Programmable Configuration Using  
the Aastra Web UI  
On the 480i CT, you configure a  
Park and/or Pickup key at  
Aastra Web UI  
Operation->Softkeys and XML.  
You enter a key label, and value for  
a specific line on the phone. The  
default state of the Park  
1. Click on Operation->  
Softkeys and XML.  
configuration is "connected". The  
default state of the Pickup  
configuration is "idle, outgoing".  
The 480i CT handsets use the park/  
pickup configuration enabled at  
Operation->Handset Keys in the  
Aastra Web UI. If Park or Pickup  
are enabled on more than one line  
on the base unit, the 480i CT  
handset uses the first  
2. Pick a softkey to configure for  
Parking a call.  
3. In the "Type" field, select Park.  
programmable configuration.  
4. In the "Label" field, enter a label  
for the Park softkey.  
For example, if line 1 and line 6 are  
configured for park, the 480i CT  
handset uses the configuration set  
for line 1 to park a call.  
5. In the "Value" field, enter the  
approriate value based on the  
server in your network.  
Note: Applicable values depend on the  
server in your network (Asterisk,  
BroadWorks, Sylantro, ININ  
PBX. See the table "Park/Pickup  
Call Server Configuration Val-  
ues" on page 21.  
Note: For values to enter in this field,  
see the table "Park/Pickup Call  
Server Configuration Values" on  
page 21.  
6. In the "Line" field, select a line  
for which to apply the Park con-  
figuration.  
7. Pick a softkey to configure for  
Picking up a call.  
8. In the "Label" field, enter a label  
for the Pickup softkey.  
9. In the "Value" field, enter the  
approriate value based on the  
server in your network.  
Note: For values to enter in this field,  
see the table "Park/Pickup Call  
Server Configuration Values" on  
page 21.  
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10.Click  
changes.  
to save your  
Using the Park Call/Pickup  
Parked Call Feature  
11.Click on Operation->Reset.  
12.In the "Restart Phone" field  
Use the following procedure on the  
IP phones to park a call and pick  
up a parked call.  
click  
to restart the IP  
Park a Call  
phone.  
1. While on a live call, press the  
"Park" softkey.  
For 480i CT Handset  
2. Perform the following for your  
specific server:  
1. Click on Operation->Handset  
Keys.  
For Asterisk Server  
- Server announces the extension  
number where the call has been  
parked. Once the call is parked,  
press the y  
parking.  
key to complete  
For BroadWorks Server  
- After you hear the greeting from  
the CallPark server, enter the  
extension where you want to park  
the call.  
For Sylnatro Server  
2. Pick a handset key to configure  
for parking a call.  
- Enter the extension number where  
you want to park the call, followed  
by "#" key.  
3. In the "Key Function" field,  
select Park.  
For ININ Server  
4. Pick another handset key to con-  
figure picking up a call.  
- Enter the extension number where  
you want to park the call, followed  
by "#" key.  
5. In the "Key Function" field,  
select Pickup.  
If the call is parked successfully,  
the response is either a greeting  
voice confirming that the call  
was parked, or a hang up  
occurs. The parked call party  
will get music on hold.  
6. Click  
changes.  
to save your  
7. Click on Operation->Reset.  
8. In the "Restart Phone" field  
click  
to restart the IP  
3. If the call fails, you can pick up  
the call (using the next proce-  
dure) and press the "Park" soft-  
key again to retry step 2.  
phone.  
24 /  
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Pickup a Parked Call  
1. Pick up the handset on the  
phone.  
2. Enter the extension number  
where the call was parked.  
3. Press the "Pickup" softkey.  
If the call pick up is successful,  
you are connected with the  
parked call.  
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XML Services  
Additional Features  
The Customized Features option  
on the Services menu allows you to  
select applications created by your  
system administrator, such as  
weather and traffic reports, contact  
information, company info, stock  
quotes, or custom call scripts.  
Star Codes  
All of the main call handling and  
extension management features  
for your system can be set up as  
speed dials on softkeys on your  
phone. Contact your system  
administrator for more  
You can also change the title of this  
option from "Customized  
information.  
If these have not been set up, you  
can dial any star code commands  
on the 480i CT phone the same way  
you would on a regular telephone.  
Features" to a title of your  
choosing (via the Aastra Web UI at  
Operation->Softkeys and XML  
->Services using the parameter,  
"XML Application Title".)  
Services  
Reference  
The services key on the 480i CT  
accesses enhanced features and  
services provided by third parties.  
Using the "Services" key, you can:  
For more information about XML  
services, see "Softkeys for  
Accessing XML Services" on  
page 9 or contact your system  
administrator.  
• Select customized (XML) fea-  
tures  
• Utilize a Caller List  
• Utilize a Directory  
• Utilize Voicemail  
These customized services are  
created by your system  
administrator.  
Accessing XML Services  
Use the following procedure to  
access your customized XML  
services.  
IP Phone UI  
XML services are created and  
provided by your application  
developer through the diverse web  
based language of XML.  
Availability of these services  
depends on your phone system or  
service provider.  
1 Press x  
on the phone to  
display the Services menu.  
Select "Custom Features", or  
select the name you specified  
for your XML services.  
2 Use the r and s to scroll  
through the line items in a  
menu-driven and directory  
"Custom Features" screen.  
Message services display to the  
screen after selecting the "Cus-  
tom Features" option.  
For user input services, follow  
the prompts as appropriate.  
3 To exit from the "Customized  
Features" screen, press Exit.  
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step 3)  
Callers List  
2. From the Services menu, select  
"Callers List".  
The IP phones have a "Callers  
List" feature that store the name,  
phone number, and incremental  
calls, for each call received by the  
phone.  
3. Use the r and s to scroll  
through the line items in the  
Callers List.  
Note: To the left of a line item, a b icon  
displays with the handset ON or  
OFF the receiver. The ON  
You can view, scroll, and delete  
line items in the Callers List from  
the IP phone UI. You can also  
directly dial from a displayed line  
item in the Callers List. You can  
download the Callers List to your  
PC for viewing using the Aastra  
Web UI.  
receiver indicates the call came  
in as a missed call. The OFF  
receiver indicates the call came  
in and was answered.  
4. To delete all entries in the Call-  
ers list, press the 3 Delete soft-  
key at the "Callers List" header.  
When you download the Callers  
List, the phone stores the  
callerlist.csv file to your computer  
in comma-separated value (CSV)  
format.  
To delete a line item from the  
Callers List, select the line item  
you want to delete and press the  
3 Delete softkey.  
You can use any spreadsheet  
application to open the file for  
viewing. The following is an  
example of a Callers List in a  
spreadsheet application.  
5. To cancel a delete function,  
press the r or the s Scroll  
keys.  
6. To save a line item to a pro-  
grammable key for speeddial-  
ing, press the 3 Save softkey  
and enter the line number at the  
"Save to?" prompt that is  
already configured for speeddi-  
aling at a softkey.  
7. To dial a displayed entry from  
the Callers List, pick up the  
handset, press the d /f hands-  
free key, or press a line key.  
The file displays the name, phone  
number, and the line that the call  
came in on.  
8. To exit the Callers List, press the  
x
key.  
Using the Callers List  
Use the following procedure to use  
the Callers List.  
IP Phone UI  
1. Press x  
on the phone to  
display the Services menu.  
or  
Press the s key to enter the  
Callers List directly. (skip to  
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Downloading the Callers List  
Use the following procedure to  
download the Callers List using  
Accessing and Clearing Missed Calls  
Use the following procedure to  
access and clear missed calls from  
the Callers List. Once you display  
the Callers List, the "<number>  
the Aastra Web UI.  
New Calls" indicator clears.  
Aastra Web UI  
IP Phone UI  
1. Click on Operation->Directory.  
1. Press x  
on the phone to  
display the Services menu.  
or  
Press the s key to enter the  
Callers List directly. (skip to  
step 3)  
2. In the Callers List field, click on  
.
A File Download message dis-  
plays.  
2. From the Services menu, select  
"Callers List".  
3. Click OK.  
3. Use the r and s to scroll  
through the line items in the  
Callers List to find the line items  
that have the b icon with the  
receiver ON. These are the  
missed calls to the phone.  
4. Enter the location on your com-  
puter where you want to down-  
load the Callers List and click  
SAVE.  
The callerslist.csv file down-  
loads to your computer.  
4. To clear a line item from the  
Callers List, select the line item  
you want to delete and press the  
Clear softkey.  
5. Use a spreadsheet application to  
open and view the Callers List.  
Missed Calls Indicator  
The IP phone has a "missed calls"  
indicator that increments the  
number of missed calls to the  
phone. This feature is accessible  
from the IP phone UI only.  
The line item is deleted from the  
Callers List.  
The number of calls that have not  
been answered increment on the  
phone’s idle screen as "<number>  
New Calls". As the number of  
unanswered calls increment, the  
phone numbers associated with  
the calls are stored in the Callers  
List. The user can access the  
Callers List and clear the call from  
the list. Once the user accesses the  
Callers List, the "<number> New  
Calls" on the idle screen is cleared.  
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Server to IP Phone Download  
Your system administrator can  
populate your IP phone Directory  
List with server directory files.  
Contact your system administrator  
for more details.  
Directory List  
The IP phones have a "Directory  
List" feature that allows you to  
store frequently used numbers on  
the phone. You can also dial  
directly from a directory entry.  
Directory List Limitations  
The following table indicates the  
maximum characters for each line  
The Directory feature also includes  
a quick-search feature that allows  
you to enter the first letter that  
corresponds to a name in the  
Directory to find specific line  
items. The phone displays the first  
name with this letter.  
and field in the Directory List.  
Directory List Limitations  
Maximum length  
of a line  
255  
Note: The quick-search feature in the  
Directory List works only when  
the Directory is first accessed.  
characters  
Maximum length  
of a name  
15  
characters  
You can view, add, change, and  
delete entries to/from the  
Directory List using the IP phone  
UI. You can also directly dial a  
number from the Directory List.  
Maximum  
45  
length of a URI  
characters  
Maximum  
200  
entries  
number directory  
entries in the  
NVRAM  
You can download the Directory  
List to your PC via the Aastra Web  
UI. The phone stores the  
directorylist.csv file to your PC in  
comma-separated value (CSV)  
format.  
Maximum  
number directory  
entries in the  
NVRAM with the  
"public" attribute  
(480i CT only)  
50  
entries  
You can use any spreadsheet  
application to open the file for  
viewing. The following is an  
example of a Directory List in a  
spreadsheet application.  
Using the Directory List  
Use the following procedures to  
access the Directory List.  
IP Phone UI  
1. Press x  
on the phone to  
display the Services menu.  
or  
Press the r key to enter the  
Directory List directly. (skip to  
step 3)  
The file displays the name, phone  
number, and line number for each  
Directory entry.  
2. From the Services menu, select  
"Directory List".  
3. Use the r and s to scroll  
through the line items in the  
Directory List.  
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4. To delete all entries in the Direc-  
tory list, press the DeleteList  
softkey at the "Directory List"  
header.  
Voicemail  
The Voicemail feature on the 480i  
CT IP phone allows you to use a  
line, configured with a phone  
number for dialing out, to connect  
to a voicemail server.  
To delete a line item from the  
Directory List, select the line  
item you want to delete and  
press the Delete softkey.  
For each assigned Voicemail  
number, there can be a minimum  
of 0 or a maximum of 1 Voicemail  
access phone number.  
5. To cancel a delete function,  
press the r or the s Scroll  
keys.  
The Voicemail list displays a list of  
phone numbers assigned to the  
480i CT that have registered  
voicemail accounts associated with  
them.  
6. To add a new entry to the list,  
press the Add New softkey at  
the "Directory List" header  
screen and perform step 7.  
or  
Press the Add New softkey at a  
line item and perform step 7.  
Note: The Voicemail list does not dis-  
play the voicemail access num-  
ber.  
7. Enter a phone number, name,  
and line number and press the  
3 Save softkey after each field  
entry.  
The phone displays up to 99  
voicemails for an account even if  
the number of voicemails exceeds  
the limit.  
Note: The 480i CT allows up to 200  
directory entries.  
Registered account numbers/URIs  
that exceed the length of the  
screen, either with or without the  
voicemail icon and the message  
count, are truncated with an ellipse  
character at the end of the  
8. To edit an entry, use the Change  
softkey. A screen displays  
allowing you to edit the name,  
phone number, and line num-  
ber, as well as the public/private  
setting.  
number/URI string.  
9. To dial a displayed entry from  
the Directory List, pick up the  
handset, press the d /f hands-  
free key, or press the Dial soft-  
key.  
The end of the Voicemail list  
displays the number of new  
voicemail messages (if any exist).  
Contact your system administrator  
for lines configured for Voicemail.  
10.To exit the Directory List, press  
the Quit softkey.  
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Configuring Suppression of  
DTMF Playback  
Using Voicemail  
Use the following procedure to  
configure suppression of DTMF  
playback.  
IP Phone UI  
1. Press x on the phone to  
display the Services menu.  
Aastra Web UI  
2. Select "Voicemail".  
1. Click on Basic Settings->  
Preferences.  
3. Use the r and s to scroll  
through the line items in the  
Voicemail list.  
4. When you have selected a line  
item, press the d /f handsfree  
key, 4 Scroll Right key, or press  
a line softkey to make an outgo-  
ing call using the voicemail  
access phone number associ-  
ated with the line for which the  
voicemail account is registered.  
From a selected item in the  
Voicemail list, you can also lift  
the handset (go offhook) to  
2. Go to the "General" section.  
make an outgoing call using the  
voicemail access phone number.  
3. Enable the "Suppress DTMF  
Playback" field by checking the  
check box. (Disable this field by  
unchecking the box). Default is  
disabled.  
Suppressing DTMF Playback  
A feature on the IP phones allows  
you to enable or disable the  
suppression of DTMF playback  
when a number is dialed from the  
softkeys.  
4. Click  
to save your set-  
tings. These changes are not  
dynamic. You must restart your  
IP phone for the changes to take  
affect.  
When suppression of DTMF  
playback is disabled, and you press  
a softkey, the IP phone dials the  
stored number and displays each  
digit as dialed in the LCD window.  
5. Click on Operation->Reset.  
6. In the "Restart Phone" field  
click  
to restart the IP  
phone and apply the changes.  
When the suppression of DTMF  
playback is enabled, the IP phone  
dials the stored number and  
displays the entire number  
immediately in the LCD window,  
allowing the call to be dialed faster.  
DTMF playback suppression is  
disabled by default. Suppressing  
DTMF playback can be configured  
using the Aastra Web UI.  
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Ring Tone Sets  
Ring Tones and Tone Sets  
In addition to ring tones, you can  
configure ring tone sets on a  
global-basis on the IP phone. Ring  
tone sets consist of tones  
customized for a specific country.  
The ring tone sets you can  
You can configure ring tones and  
ring tone sets on the IP phones.  
Ring Tones  
There are several distinct ring  
tones a user can select from to set  
on the IP phones. You can enable/  
disable these ring tones on a global  
basis or on a per-line basis.  
The following table identifies the  
valid settings and default values  
for each type of configuration  
method.  
configure on the IP phones are:  
US (Default - also used in Canada)  
• United Kingdom  
• Italy  
• Germany  
• France  
Europe (generic tones)  
• Australia  
When you configure the country's  
tone set, the country-specific tone  
is heard on the phone for the  
following:  
Ring Tone Settings Table  
Configuration  
Method  
Valid  
Values  
Default  
Value  
IP Phone UI  
Global:  
Tone 1  
Tone 2  
Tone 3  
Tone 4  
Tone 5  
Silent  
Global:  
Tone 1  
- dial tone  
- secondary dial tone  
- ring tone  
- busy tone  
Aastra Web  
UI  
Global:  
Tone 1  
Tone 2  
Tone 3  
Tone 4  
Tone 5  
Silent  
Global:  
Tone 1  
- congestion tones  
- call waiting tone  
- ring cadence pattern  
You configure ring tones and tone  
sets using the Aastra Web UI and  
the IP Phone UI. However, when  
using the IP phone UI, you can set  
global configuration only.  
Per-Line:  
Global  
Per-Line:  
Global  
Tone 1  
Tone 2  
Tone 3  
Tone 4  
Tone 5  
Silent  
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Configuring Ring Tones and  
Tone Sets  
Use the following procedures to  
configure ring tones and tone sets  
IP Phone UI  
on the IP phone.  
(global configuration only)  
1. Press %  
on the phone to  
enter the Options List.  
Handset UI  
2. Select Tones.  
3. Select Set Ring Tone.  
(global configuration only)  
4. Select the type of ring tone  
(Tone 1 through Tone 5, or  
Silent).  
1. Press the Menu key  on the  
phone to enter the Options List.  
2. Using the  key, scroll through  
5. Select Set and then select Next.  
6. Select Tone Set.  
the list of options.  
3. Select Tones.  
7. Select the country for which you  
want to apply the tone set. Valid  
values are Australia, Europe,  
France, Germany, Italy, UK, and  
US. Default is US.  
4. Select Set Ring Tone and press  
r
.
5. Press  to change the type of  
ring tone (Tone 1 through  
Tone 5 or Silent).  
8. Select Set.  
The ring tone and tone set you  
select is immediately applied to  
the IP phone.  
6. Press r to save your setting and  
return to the Tones menu.  
7. Select Tone Set and press r  
.
8. Select the country for which you  
want to apply a tone set. Valid  
values are Australia, Europe,  
France, Germany, Italy, UK, and  
US. Default is US.  
Aastra Web UI  
1. Click on Basic Settings->  
Preferences.  
9. Press r to save your setting and  
return to the Tones menu.  
10.Press r again to return to the  
Main Menu.  
The message -confirmed- dis-  
plays in the window. The ring  
tone and tone set you select is  
immediately applied to the IP  
phone.  
For global configuration:  
2. In the "Ring Tones" section,  
select a country from the "Tone  
Set" field.  
3. Select a value from the "Global  
Ring Tone" field.  
Note: See the Ring Tone Settings Table  
on page 32 for valid values.  
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For per-line configuration:  
3. Click  
tings.  
4. Click on Operation->Reset.  
5. In the "Restart Phone" field  
to save your set-  
4. In the "Ring Tone" section,  
select a line for which you want  
to set ring tone.  
5. Select a value from the "LineN"  
click  
phone.  
to restart the IP  
field.  
Note: See the Ring Tone Settings Table  
on page 32 for valid values.  
Call Waiting Tone  
6. Click  
to save your set-  
You can enable or disable the  
playing of a call waiting tone when  
a caller is on an active call and a  
new call comes into the phone.  
tings. These changes are not  
dynamic. You must restart your  
IP phone for the changes to take  
affect.  
You can configure this feature  
using the Aastra Web UI.  
7. Click on Operation->Reset.  
8. In the "Restart Phone" field  
click  
to restart the IP  
Configuring Call Waiting Tone  
phone and apply the ring tone.  
Use the folllowing procedures to  
configure a call waiting tone on the  
IP phones.  
Stuttered Dial Tone  
You can enable or disable the  
playing of a stuttered dial tone  
when there is a message waiting on  
the IP phone.  
Aastra Web UI  
1. Click on Basic Settings->  
Preferences->General.  
You can configure this feature  
using the Aastra Web UI.  
Configuring Stuttered Dial Tone  
Use the folllowing procedures to  
configure stuttered dial tone on the  
IP phones.  
Aastra Web UI  
1. Click on Basic Settings->  
Preferences->General.  
2. A call waiting tone is enabled by  
default. If required, disable the  
"Play Call Waiting Tone" field  
by unchecking the check box.  
3. Click  
tings.  
to save your set-  
4. Click on Operation->Reset.  
5. In the "Restart Phone" field  
click  
phone.  
to restart the IP  
2. Stuttered dial tone is enabled by  
default. If required, disable the  
"Stuttered Dial Tone" field by  
unchecking the check box.  
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6. Press y when done.  
Language  
Using the 480i CT, you can set the  
screens to display in a specific  
language. When you set the  
language on the 480i CT Base  
Station and on the handsets, all of  
the display screens (menus,  
services, options, etc.) display in  
that language.  
The language you select is  
immediately applied to the  
handset display.:  
IP Phone UI  
1. Press % on the phone to  
Valid languages for the 480i CT  
include English, French, and  
Spanish. Default is English.  
enter the Options List.  
2. Select Language.  
3 Select In English (English),  
En francais (French), En espanol  
(Spanish), In Deutsch (German),  
or In italiano (Italian).  
Setting Language  
You set the language on the 480i  
CT using the Options key (%  
on the Base Station or the Menu  
key (Â ) on the handset.  
)
4. Select Done.  
The language you select is  
immediately applied to the 480i  
Base Station UI display.  
Use the following procedures to set  
the language.  
Handset UI  
Note: When setting options on the  
handset, the Menu and Options  
display revert to the regular idle  
mode if no action/activity is initi-  
atedwithin 20 seconds.  
1. Press the  key to enter the  
Options List when the phone is  
not in use.  
2. Use the scroll keys  andÏ to  
scroll to the "Language" option.  
3. Press r to select the "Lan-  
guage" option.  
4. Use the scroll keys  andÏ to  
scroll to the language you want  
to set on the handset.  
5. Press r to select "In English  
(English), En francais (French),  
En espanol (Spanish), In Deut-  
sch (German), or In italiano  
(Italian) option.  
The display shows confirmed  
when the selection is changed.  
Note: The language in use is identified  
with a check mark.  
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Pressing the y key will quit the  
Menu and return to the idle mode  
or call mode.  
Customizing Your 480i CT  
Cordless Handset  
When in an idle state, pressing the  
Menu key  of the handset will  
present the following list of  
Intercom  
The 480i CT supports intercom  
function between a 480i CT base  
and any of its paired cordless  
handsets, and vice versa.  
options. Once in the menu list the  
user can scroll up Ï  
and down  
Â
using the scrolling keys to see  
each option.  
Pressing Select while viewing this  
option will bring up a list of base  
and paired handsets available for  
intercom. To select a handset or  
base to intercom, navigate to the  
desired handset or the base using  
the  key or the Ï key. Then  
press the Call soft key. Shortcut to  
any handset or base in the list is  
permitted by pressing the  
corresponding numeric key digit;  
the order of the list is numbered  
from zero (0) for the base (0) and  
four (4) for the 4th handset in the  
list.  
Item #  
Menu list  
Intercom  
Language  
Ring tone  
1
2
3
4
Custom name  
Timer Off  
5
6
Vibrate Off  
Hset pairing  
Key lock Off  
Backlight Off  
Silent Alert  
7
8
9
10  
Note: Your system administrator can  
configure outgoing Intercom  
calls using the Icom button. Con-  
tact your system administrator  
for more information.  
Note: The display will return to idle if  
no action/activity is initiated  
within 20 seconds.  
Accessing Options  
Reference  
Pressing the  key will access the  
options list menu. This action  
results in displaying a Menu list  
header with brief list navigation  
instructions .  
For more information about the  
intercom feature, see "Intercom"  
on page 13.  
Menu  
use  
to view  
Navigation of the menu is  
performed using the down arrow  
(Â key) or the up arrow ( Ï key).  
Shortcut to the menu item can also  
be performed by pressing the  
corresponding menu itemnumber.  
Two digits numbered items can be  
short-cutted by pressing the digits  
within a one second time span.  
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Language  
The prompt on 480i CT handset  
can be personalized to English,  
French, or Spanish language. A  
checkmark beside the language  
indicate the currently selected  
language prompt.  
Handset UI  
1. Press  .  
2.Navigate to Custom Name or press  
4 .  
3.Press the Change softkey.  
In English?  
= Scroll  
4.Press the Edit softkey. If a  
custom name already exists, the  
Delete softkey will be presented.  
Cancel Select  
5.Using the keypad, type out a new  
label or use the scroll keys Ï  
and  to move the cursor to the  
desired display position or to  
erase text.  
Reference  
For more information about  
changing language on the handset,  
see "Language" on page 35.  
6.The ChCase softkey is available to  
toggle between upper and lower  
case text entry.  
Ring Tone  
There are several selectable Ring  
tones available on the 480i CT  
handset. A checkmark beside the  
ring tone number indicates the  
currently selected ring tone.  
7.Press the Save softkey to save the  
name.  
8.Press the Goodbye y key to  
return to the main idle screen.  
Note: In editing mode, the Volume Bar  
can be used in place of the Ï  
and  keys to control the screen  
cursor. Pressing the Lower end  
volume bar for Backspace/Erase;  
and pressing the Higher end vol-  
ume bar to add a Space.  
Ring Tone 1  
= Scroll  
Cancel Select  
Call timer  
When the call timer is enabled, the  
timer starts from the first call and  
continues until all calls have been  
released.  
Reference  
For more information about  
changing ring tones on the  
handset, see "Customizing Your  
480i CT Cordless Handset" on  
page 36.  
Note: The call timer is not usable for  
call accounting since the timer  
continues to increment even  
when the call is on hold.  
Custom name  
Custom name allows the user to  
personalize the name/label for the  
cordless handset. In a multi-  
handset environment, this is an  
ideal option to personalize each  
handset to its user or extension  
number.  
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Vibrate  
Backlight  
The Vibrate option allows the  
handset to signal an incoming call  
by vibrating as well as ringing. By  
default, this option is always Off.  
The Backlight option allows the  
user to turn on or off the backlit  
light on the LCD display.  
Press Change softkey to turn  
• To enable this feature, press the  
Change softkey and the display  
will indicate "Vibrate On" and  
"-confirmed-" and will quickly  
return to the previous menu  
display.  
Backlight ON or OFF.  
Once the Backlight option is  
chosen, the screen will display  
Backlight On  
or Backlight Off -confirmed-.  
• Once the Vibrate is On, p icon is  
shown beside the ringer icon on  
the top right line of the display.  
• Pressing the y key will return  
you to the main idle display  
screen.  
Silent Alert  
The Silent Alert option will activate  
an internal hardware vibrator  
instead of a regular ringer during  
an incoming call. By default, the  
Silent Alert is automatically set to  
Off.  
Handset Pairing  
All handsets must be paired to a  
480i CT base before it can be used.  
Please refer to the section entitled  
52.  
To activate Silent Alert from the  
option display:  
• Press Change softkey to turn  
alert On or Off. The display  
will show confirmed-.  
• Once the Alert is On, p icon is  
shown on the top line of the  
display.  
Key Lock On or Off  
The key lock option enables the  
user to lock the keypad keys. This  
prevents accidental activation of  
the phone.  
Notes:  
To lock the keys from the key lock  
option page:  
• Press Change softkey to turn Key  
lock ON or OFF. The screen will  
display Key lock On or Key lock  
Off -confirmed-.  
1. You can activate or deactivate  
the Silent alert by pressing only  
the  key and then the # key.  
2. The Ringer Icon does not appear  
on the display when the Silent  
alert is On.  
Pressing the y key will return you  
to the main idle display screen.  
.
Note: You can activate the Key Lock Off  
or On by pressing only the   
and then the* key from the idle  
screen.  
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2. Use the scroll keys  andÏ to  
Finding the Phones’s IP  
Address using the Handset  
You can find the IP address of the  
IP phone’s Base Unit using the  
handset. Use the following  
scroll to the "Network" option.  
3. Press r to select the "Net-  
work" option.  
4. Use the scroll keys  andÏ to  
scroll through the network sta-  
tus until the IP address of the  
phone appears in the display.  
procedure to find the IP address.  
5. Press y when done.  
Handset UI  
1. Press the  key to enter the  
Options List when the phone is  
not in use.  
Feature Keys on the Handset  
You can program up to 15 feature keys on the 480i CT handset with specific  
functions using the Aastra Web UI. The following table identifies the  
functions available for all 15 handset keys and the default functions for  
each key.  
Key Function Description  
Default for:  
Line 1  
Line 2  
Line 3  
Line 4  
Icom  
Line 1 key - Selects line one  
Handset Key 1  
Handset Key 2  
Handset Key 3  
Handset Key 4  
Handset Key 5  
Line 2 key - Selects line two  
Line 3 key - Selects line three  
Line 4 key - Selects line four  
Intercom key – Enter handset list to select  
handset to call  
Dir  
Directory key – Activate directory feature  
Callers key – Activate callers feature  
Transfer key - Activate transfer feature  
Handset Key 6  
Handset Key 7  
Handset Key 8  
Callers  
Xfer  
Conf  
Public  
Conference key - Activate conference feature Handset Key 9  
Public key – Toggle between public & private Handset Key 10  
call mode  
None  
No function is selected – this key is empty, no Handset Key 11  
label.  
and 12  
Line 5  
Line 6  
Line 7  
Line 8  
Line 9  
Line 5 key (if available) - Selects line five.  
Line 6 key (if available) - Selects line six.  
Line 7key (if available) - Selects line seven.  
Line 8 key (if available) - Selects line eight  
Line 9 key (if available) - Selects line nine  
Handset Key 13  
Handset Key 14  
Handset Key 15  
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Feature Key Programming Guidelines  
The following are guidelines to use when programming the feature keys on  
the handset:  
• All handsets paired with the same Base Station have the same pro-  
grammed functions since the web interface applies the functions to all  
the handsets paired with that base.  
• A newly registered handset or handset that was out-of-range during the  
programming needs to perform an "off-hook and on-hook" sequence in  
order for the newly programmed function to be broadcasted to the  
affected handsets. Simply press the v key from the idle state to go off-  
hook. Then, press the y key to go back on-hook.  
• Duplicate functions can exist in the feature key as there is no filtering or  
duplicate checking done on the handset or the base.  
• If no line keys are programmed for the feature key, the handset is  
restricted to intercom calls only.  
• If all 12 programmable functions have been programmed to "None", the  
user is presented with a List empty message when the feature key is  
pressed.  
List empty  
Use web page to  
configure  
• For security reasons, the user has 180 seconds (3 minutes) to complete  
the programming. Otherwise, the phone displays the following error:  
** Error **: Session expired, Please reload page.  
• For security reasons, the user must submit the page from the same  
browser that was used to load the page. If the user tries to submit the  
page from any other IP address, the following error displays:  
** Error ** Session invalid. Different Client IP Addresses. Please  
reload page  
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Programming Feature Keys  
You can program up to 12 feature  
keys on the 480i CT IP phone using  
the Aastra Web UI. Use the  
following procedure to program  
the feature keys on your 480i CT  
Base Station and all paired  
handsets.  
Aastra Web UI  
1. Open your web browser and  
enter the phone’s IP address or  
host name into the address field.  
2. At the prompt, enter your user-  
name and password and click  
.
Note: For a user, the default user name  
is “user” and the password field  
is left blank  
3. Click on Operation->Handset  
Keys..  
4. Select the handset key you want  
to program.  
5. Select the function for that  
handset key from the "Key  
Function" field.  
6. Click  
to save the  
function you selected to the  
handset key. The key program-  
ming information is sent to the  
480i Base Station and to all the  
cordless handsets associated  
with that Base Station. Any key  
programmed to "None" does  
not appear in the handset’s list.  
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Using the 480i CT Cordless Handset  
Idle Mode  
During idle mode (i.e. no incoming call, no active call, or no call on hold),  
the handset name, date & time, status messages, and status icons are  
present on the display.  
Angela  
May 17 10:19am  
Note: The phone name label (Angela in the diagram above) can be edited in the  
Options list.  
Handset Icons and Status Messages  
Screen Icons  
Battery Charge State  
b
4 bars for battery full and the battery icon flashes when  
charging  
Reception (Radio Link)  
On - Within Range: Ready for use  
m
OFF - Out of range/no radio link  
Feature Key Activation  
h
Indicates the phone is off hook or a call is in progress  
Silent Alerter  
p
Silent alerter activated  
Ringer Volume  
This icon is available only when the phone is in idle mode to  
indicate the ringer volume level. The box will go from empty to  
¬ b  
fully black to represent from off to low to high volume.  
Receiver Volume  
This icon is available only when the phone goes off-hook to  
lb  
indicate the receiver audio volume. The box will go from empty  
to fully black to represent from low to high volume; there are 10  
volume levels total.  
Directory List  
This icon located just above the softkey allows access to the  
Directory List feature.  
Callers List  
¨
This icon located just above the softkey allows access to the  
Callers List feature.  
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Status Messages  
Display Message  
Description  
Microphone mute Indicates when the Mute button has been Activated  
Out of range  
Appears briefly when pressing a key if out of range of the  
base station  
Handset Keys  
Softkeys ( { or } )  
Your 480i CT cordless handset has 2 softkeys directly under the LCD  
display. The softkey menus will change depending on the phone’s state,  
displaying relevant softkeys only. These softkeys are pre-programmed for  
the call handling and extension management features.  
Talk /Hold v Key  
The Talk/Hold key v is a multi-purpose key with the following uses:  
• To initiate a call by seizing the line or through pre-dial.  
• To answer a call during ringing.  
• To place a call on hold during an active call.  
Hold v Key  
Pressing the hold key v while on a call will place the call on hold. While a  
call is on hold, and if there are no other active calls, the LED will flash at  
the hold rate and the display will present the Call is on hold prompt. In  
addition, held call reminder tone will be played in the form of a short ring  
burst (flash ring).  
This handset is equipped with an auto-hold feature. While on an active  
call, pressing any other line key will result in the current line being placed  
on hold and the new line being seized.  
Release Key ( y )  
The release key is a multi-purpose key with the following uses:  
• To end a call.  
Note: If handset is placed in the charger cradle, it will also end the call.  
• To silent the ringing during an incoming call.  
• To exit feature such as Menu (options), Directory, Callers, Redial, Pre-  
dial.  
Note: Pressing this key in a feature will not terminate an active call.  
Mute Key ( æ )  
Use the mute key when you want to be able to hear a caller but have  
them not hear you. Press the æ key to mute the handset. Press the æ key  
again  
to disengage mute. The Microphone mute prompt is displayed when mute is  
activated.  
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Redial Key ( ß )  
The Redial key displays a list of the last 10 calls made from the handset.  
Use the Ï and  to scroll through the list.  
Feature Key List ( Ï )  
The 480i CT cordless handset supports a programmable feature key list for  
easy access to common features. The available features include line keys,  
intercom, directory, callers log, transfer, conference, and public/private call  
mode. For more information about the feature keys, see "Feature Keys on  
the Handset" on page 39.  
Menu List ( Â )  
The Menu list allows access to intercom calling, and personalization of  
handset including language, ring tone, vibrate, backlight and silent alert.  
Please refer to the section "Customizing Your 480i CT Cordless Handset"  
on page 36.  
Multifunction Handset LED Indicator  
The multifunction Handset LED provides the following user feedback:  
• Flash: Message Waiting Indicator – Slow  
• Flash: Alerting – Rapid  
• Flash: Mute – intermittent  
• Flash: Hold – Intermediate  
• Solid: On an active call  
Battery Charging  
The handset is powered by a nickel metal hydride battery pack. To install  
and charge the battery:  
1. Slide the cover of the battery compartment.  
2.Place the battery pack in the compartment with the connector wires  
pointing towards the bottom of the handset.  
3.Connect the battery terminal wire to the charging pins located in the  
compartment  
4.Slide the cover of the battery compartment back onto the handset  
5.Place the handset, face up, in the charging cradle. The handset should  
easily slide into the charging cradel. If it does not, check the battery  
compartment cover to ensure it is in the proper position.  
To confirm that the battery is charging, check the battery icon symbol on  
the handset display to see if the lines inside the icon are flashing left to  
right.  
Note: The battery must be charged for a minimum of six hours prior to initial usage  
of the phone.  
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Handset Battery Indicator & Status  
The display provides "at a glance" information on the handset battery.  
The bars indicate the battery charge level — 4 for full, needs  
recharging when only 1 bar appear  
d c b a  
f
The bars will flash when the battery is being recharged on the  
charger stand.  
Note: The handset is designed to recharge the batteries automatically, when  
required and placed on the charger stand. The battery icon will not flash and  
the handset does not charge every time it is placed on the stand. If a defective  
battery is replaced, then the battery Icon is not identified until the new battery  
is charged for at least 2 minutes.  
Volume Control  
The volume key, located on the side of the handset, controls both the  
receiver and ringer volume.  
Note: The volume key can also be used to adjust the right/left cursor to add spaces  
or to erase characters on the display when editing or creating names, key  
labels etc.  
To adjust the receiver volume:  
• While on a call, press the top of the key to increase the receiver volume  
and press the bottom of the key to decrease the volume. The receiver  
volume icon on display will indicate the current volume level. In  
absence of a PBX, the receiver volume returns to the default setting after  
each call. However, the PBX directive can direct the handset default to  
the volume.  
To adjust the ringer volume:  
• When the handset is not being used for a call, press the top of the key to  
increase the ringer volume and press the bottom of the key to decrease  
the ringer volume. The handset ringer will sound on each adjustment to  
reflect the new setting and the ringer volume icon on display will also  
show the current level chosen.  
Directory – 480i CT Cordless Handset  
Entering Characters and Numbers  
Editing keys  
During alphanumeric entry, the volume control keys become edit keys.  
They are used to provide backspace and forward-space capability to the  
unit. For Backspace/Erase, press the Lower end of the volume bar. To add  
a space or to erase from left to right, press the higher end of the volume  
bar.  
Note: The Down scroll key (marked  ) or the Up scroll key (marked Ï ) are also  
used to provide backspace and forward space respectively.  
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General Record Editing  
To accommodate adding and editing, use the available characters as  
labelled on the keypad. Pause key and special characters are also  
available:  
0 key / Pause key  
To allow the user to enter pause characters, the pause key is the 0 digit  
key in alphanumeric editing mode. Characters will appear in the following  
order: : 0, p .  
1 key  
In the alphanumeric mode, the 1 digit key will access several special  
characters. Characters will appear in the following order:  
1
@
.
:
;
=
_
,
-
`
&
(
)
As can be seen, these special characters accessible through the 1 key  
allow URI and IP address data entry.  
Note: To enter the dot/period in the IP address format, the star * key is used when  
in numeric "123" editing mode. Alternatively, in text "abc" or "ABC" editing  
mode, use the 1 key to access the ".".  
"123" —þ"abc"þ—"ABC" softkey  
You can use the left soft key to toggle from numeric "123" editing mode to  
lower case text "abc" editing mode, to upper case text "ABC" editing mode.  
Number/Address  
693_  
Number/Address  
693_  
123  
Save  
abc  
Save  
Switch from Numeric to Lower Case Alphanumeric Mode  
Number/Address  
693seam_  
Number/Address  
693seamG@_  
abc  
Save  
ABC  
Save  
Continued Editing in Lower Case Text mode Then Switch to Upper Case Text Mode  
Number/Address  
693seamG@_  
Number/Address  
693seamG@_aastra  
.com  
ABC  
Save  
abc  
Save  
Cycle Edit Mode Back to Lower Case and Finish Address Entry  
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Adding Record to Directory  
The directory can store up to 50 names and numbers, which are displayed  
in alphabetical order. If no name is entered, the entries are sorted by  
number, at the beginning of the directory.  
To add an item to the directory,  
1. Press the  
soft key from the idle mode as shown below.  
Angela  
May 17 10:19am  
2.Press the Add soft key.  
1 item  
Press first  
letter or  
Add  
Delete  
3.Enter the Number/Address information. Please refer to 45.  
4.Press Save to advance to the name entry screen.  
Pressing "Save"  
Number/Address  
123abcABC@aastra  
.com_  
Enter name  
_
softkey moves to the  
name editing mode  
abc  
Save  
ChCase  
Save  
5.Enter a name for the Number/Address information. The name can have  
up to 15 characters, including spaces. Please refer to 45.  
6.Press the Save softkey. The display will show Item saved.  
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Callers List – 480i CT Cordless Handset  
The Callers list stores the last 50 calls received. Items are stored in  
chronological order with new items being first in the list. Each call received  
is stored, no collapsing of records, and can be deleted or saved to a  
directory. Oldest call records are automatically removed from the list  
when the list is full and new items are received.  
The following figure shows the header screen. On this screen, there is the  
title, the number of total items, the number of new items, instructions for  
viewing the items and two soft keys — Exit and Delete. The exit key quits  
the list and the delete key deletes the entire Callers list.  
Caller List  
x items  
x New  
Use or New  
Add  
Delete  
If there are no new items, then the x New line is not displayed. Once items  
are viewed, they are marked as old and do not show up in the new item  
count or in the new item scroll list.  
Once in the list, items are displayed as shown in the next figure.  
Item x New  
Name  
Number  
Time of call  
Options Line  
The above screen shows the item number, the name and number of the  
caller, and the time the call was received. Also shown are two soft keys —  
Options and Line.  
Options allow the user to save to directory or delete the record.  
Dialing from Callers List  
To dial the caller back, the Line soft key can be pressed and the user is  
taken to the feature list where the configured lines can be chosen to place  
the call. The user simply scrolls to the desired line and presses Select. The  
call will then be placed on that line over the cordless link.  
Saving Item to Directory  
From the Options softkey of the Callers List, scroll to the Save to Directory  
item and press the Select softkey. will be displayed upon successful  
saving to the directory.  
Save Directory  
= Scroll  
Cancel Select  
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Deleting Item from Callers List  
From the Options softkey of the Callers List, scroll to the Delete item and  
press the Select softkey.  
Delete  
= Scroll  
Cancel Select  
The user is prompted to confirm the delete action by pressing the Delete  
softkey.  
Delete again to  
erase this item  
Cancel Delete  
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Making Calls from 480i CT Cordless Handset  
Pre-dialling a Number  
Press the v key to obtain dial tone and use the Keypad to dial the  
number. You can also make a call by pre-dialling a number. Pre-dialling  
lets you view a number before you dial. If the number is correct, press the  
v
key to dial the number. If the number is incorrect, use the  key or  
press down on the volume key to erase digits from right to left. Calls can  
also be made directly from the Directory.  
Using a Headset  
The 480i CT cordless handset accepts headsets through the 2.5 mm audio  
jack on the bottom of the phone. Contact your telephone equipment retailer  
or distributor to purchase a compatible headset. Customers should read and  
observe all safety recommendations contained in headset operating guides  
when using any headset.  
Receiving Calls  
When a call is ringing at your extension, you will see the Inbound Call  
screen. Press the v key to answer an incoming call or lift the handset out  
of the charging cradle.  
Call Privacy  
In the 480i CT multi-handset system, it is possible to connect several  
cordless handsets together with each other or with the base as extensions  
to a call. This is just like an analog system with extension phones going off  
hook to join a call in progress. However, because this system is actually  
intended for use in an enterprise environment, some method of call  
privacy is required.  
All calls, base or handset, will begin in the "private" mode. In this mode,  
no extensions will be allowed to join that handset or base call. There will be  
a user interface provided to toggle between the "private" and "public"  
modes.  
"Public" Feature Key  
A feature key will be available in the feature list for the user to press to  
toggle between the "private" and "public" modes for a call. Pressing the  
Public feature key in the feature list anytime during a call will put the call  
into the public call mode. When the call is in public call mode, the triangle  
indicator will light in front of the Public label in the feature list. This will  
also cause that feature key to appear on an available soft key but with a  
different label – Private. The user can then press the Private soft key to  
toggle the call back to private or he can navigate into the feature list and  
press the Public feature key.  
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Either way, the triangle indicator will clear and the call will be back in  
private mode. The figures of this section demonstrate the UI.  
<13>  
Corey  
<14>  
516-2681  
00:00:00  
Public  
Line 1  
PgDown Select  
Feature List View with the Public  
Key Selected but not Invoked  
Private Call in Progress  
Line 1  
Line 2  
Public  
Corey  
516-2681  
00:00:00  
Private Line 1  
PgDown Select  
Feature List View with the Public  
Key Invoked but not Selected  
Public Call in Progress  
In the figure above, the left screen depicts a call that is public. The user can  
press the Private soft key at any time to make the call private – i.e. no  
extensions allowed to join. In the right screen, the right pointing triangle  
indicates the current call is in public mode. The user could also select this  
feature key to return the call to private.  
Note: Any local caller on the call can convert the call. For instance, if one cordless  
caller is on an external call, he can press the "Public" feature key to make the  
call public. At that point up to three other handsets can join in on the call. If  
any of those joining handsets presses the "Private" soft key, then the call is  
made private and no other users can join the call unless the call was made  
public again.  
Ending Calls  
To end a call, you first need to connect to the call, if not already connected,  
and press the N key. You can also place the handset back on the  
charging cradle to end the call.  
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5.Select 7- Hset pairing  
Pairing and Unpairing  
Cordless Handset to Base  
7-Hset pairing  
= Scroll  
Pair  
Pairing Handset  
All handsets must be paired to a  
Base Station. This is performed  
from both the base and the  
cordless handset. Successful  
Note: If the handset has already been  
paired, the softkey will be  
labelled as Remove instead of  
Pair.  
pairing will add the handset name  
to the handset list on the base and  
synchronize the handset list from  
the base to the newly paired  
handset. A total of 4 handsets can  
be paired to a single 480i CT base.  
Note: When performing the handset  
pairing, it is recommended that  
thehandset be within 3 feet of the  
480i CT base.  
Ensure the handset being paired is  
within close proximity to the base.  
It is recommended that the  
handset be within 3 feet from the  
480i CT base.  
Note: It is recommended that both  
steps 6 and 7 be executed at the  
same time.  
1. On the 480i CT base press  
%
.
6.On the 480i CT base, select Done.  
2.Select 11.Handset Pairing  
Options List  
Attempting to pair...  
Options List  
9.SIP Settings  
10.Phone Status  
11.Handset Pairing  
Show  
Cancel  
Done  
Done  
7.On the 480i CT cordless handset,  
press the softkey for Pair.  
3.Select Pair  
Options List  
Pair  
Remove  
Attempting to  
pair...  
Cancel  
Show  
Select  
Cancel  
Done  
Note: If there are already 4 handsets  
paired to the base, you will not be  
able to select the Pair option.  
4.On the 480i CT cordless handset  
press  .  
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Upon success or failure of pairing,  
one of the following will be  
displayed on the handset and base,  
respectively:  
Unpairing Handset  
Unpairing of the handset can be  
done from either the cordless  
handset or the base. However, if  
the handset being removed is out  
of range from the base, the  
unpairing is only performed local  
to the device where the removal  
process was initiated.  
Pairing  
successful  
If the unpairing is only successful  
from the local device, the  
Successful Pairing of Handset  
unpairing procedure will need to  
be completed from the other  
device.  
Pairing failed  
Try again  
1. On the 480i CT base press  
%
.
Cancel  
Pair  
2.Select 11.Handset Pairing  
Failed Pairing of Handset  
Options List  
9.SIP Settings  
10.Phone Status  
11.Handset Pairing  
Options List  
Pairing failed  
Try again  
Show  
Done  
3.Select Remove.  
Cancel  
Done  
Options List  
Pair  
Remove  
Pairing Failed Display  
Options List  
Pairing successful  
Show  
Select  
Cancel  
Done  
4.Select Done. The following will  
be displayed on the screen.  
Done  
Pairing Success Display  
Options List  
Attempting to remove  
Wait...  
Cancel  
Done  
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Upon success or failure of  
unpairing, one of the following  
screen will be displayed on the  
base:  
Upon success or failure of  
unpairing, one of the following  
screen will be displayed on the  
handset:  
Options List  
Removal failed  
Try again  
Removal  
successful  
Cancel  
Done  
Successful Removal Attempt  
s
Failed Removal  
Removal failed  
Try again  
Options List  
Removal successful  
Cancel Remove  
Failed Removal Attempts  
Note: Unpairing of the handset will  
return it to factory default state.  
All data including the functions  
in the Feature key will be  
removed.  
Done  
Successful Removal  
5.If required, on the 480i CT  
cordless handset press  .  
6.Select 7- Hset pairing  
7-Hset pairing  
= Scroll  
Remove  
Note: If the handset is not paired, the  
softkey will be labelled as Pair  
instead of Remove.  
7.Press the softkey for Remove.  
Attempting to  
remove...  
Cancel  
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Why doesn’t my phone ring?  
Troubleshooting Solutions  
Check the ring volume on your  
phone. It may be turned down or  
turned off. To adjust the ringer  
volume setting, press the volume  
button when the phone is on-hook  
and idle. For more information,  
refer to the “Adjusting Volume  
section” in the Aastra 480i  
This section describes solutions to  
some most commonly occurring  
problems.  
Why is my display blank?  
Ensure that power is being  
provided to your phone. If your  
network does not provide inline  
power over Ethernet, you can  
obtain an additional accessory, the  
Aastra PoE (Power over Ethernet)  
inline power supply, to provide  
power over Ethernet locally to your  
phone. See the section  
Connecting to the Network and to  
Power” in  
the Aastra 480i Installation Guide  
for details.  
Installation Guide provided with  
your phone.  
Why is the light not coming on  
with a new Voice Mail Message?  
Your phone system or service  
provider must provide “Visual”  
Message Waiting service for this  
function to work. Check with  
your system administrator for  
more information.  
Why is my speakerphone  
not working?  
Why is my handset not working?  
Check to ensure that the handset  
cord is fully connected to both the  
phone and handset. See the section  
Connecting a Handset or Head-  
set” in the Aastra 480i Installation  
Guide for information.  
If you press the d /f button  
and the speaker light flashes and  
you do not hear dial tone through  
the speaker phone, the Set Audio  
option in the phone’s Options list  
has been set up for headset use.  
Press d /f a second time and if  
the light goes out, the phone has  
been set up to be used only with a  
headset or handset. If the light  
stays on steady and you hear dial  
tone, the phone has been set up so  
that you can alternate between the  
speakerphone and the headset by  
pressing d /f . See the section  
Customizing your phone” in  
the 480i Installation Guide for  
instructions on how to change  
the Set Audio option.  
What are services, and how  
do I use them?  
Services on the IP phone include:  
• Customized features  
• Callers List  
• Directory List  
• Voicemail  
See the section, "Services" on  
page 26 more information about  
the options available under  
"Services".  
How do I find the IP address of  
my phone?  
Instructions on where to find the IP  
address of your phone can be  
found in this guide in the section,  
"Finding Your Phone’s IP  
Why can’t I get a dial tone?  
Check for any loose connections  
and that the phone has been  
installed properly. For installation  
instructions, please refer to the  
Installation and Setup” section in  
the Aastra 480i Installation Guide  
provided with your phone.  
Address" on page 3.  
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3. Click OK at the confirmation  
prompt.  
Why does my phone display  
"Bad Encrypted Config"?  
How do I change my User  
Password?  
You can change the user password  
from the IP phone UI or the Aastra  
The IP phone displays "Bad  
Encrypted Config" because  
encrypted configuration files are  
enabled but the decryption process  
has failed.  
Web UI.  
Report this error to your system  
administrator.  
IP Phone UI  
Why does my phone display the  
“No Service” message?  
The phone displays the  
No Service” message if the SIP  
settings have not been set up  
correctly.  
1. Press %  
on the phone to  
enter the Options List.  
2. Select User Password.  
3. Enter the current user pass-  
word.  
Contact your system adminstrator  
for more information.  
4. Enter the new user password.  
5. Re-enter the new user pass-  
word.  
How do I restart the 480i CT IP  
Phone?  
Note: You must restart the 480i CT IP  
phone from the Station Base or  
6. Press Enter to save the new  
password. A message,  
"Password Changed" displays  
on the screen.  
from the Aastra Web UI.  
IP Phone UI  
Aastra Web UI  
1. Press %  
on the phone to  
1. Click on Operation->User  
Password.  
enter the Options List.  
2. Select Phone Status.  
3. Select Restart Phone.  
4. Press Restart to restart the  
phone.  
Note: To cancel without restarting the  
phone, press Cancel.  
2. In the "Current Password" field,  
enter the current user password.  
Note: By default, the user name is  
user” (all lowercase) and the  
password field is left blank. If  
you have forgotten your pass-  
word, contact your system  
Aastra Web UI  
1. Click on Operation->Reset.  
administrator for assistance.  
3. In the "New Password" field,  
enter the new user password.  
4. In the "Confirm Password"  
field, enter the new user pass-  
word again.  
2. Click  
.
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5. Click  
changes.  
to save your  
For information on how to access  
the Aastra Web UI, go to the sec-  
tion "Accessing the Aastra Web  
UI" on page 4. Administrators  
should refer to the Aastra SIP 480i/  
480i CT/9112i/9133i IP Phone  
Administration Guide. for details.  
/
IP Phone User Guide 57  
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to, loss, damage or expense directly  
or indirectly arising from the  
customers use of or inability to use  
this telephone, either separately or  
in combination with other  
Limited Warranty  
Aastra Telecom warrants this  
product against defects and  
malfunctions during a one (1) year  
period from the date of original  
purchase. If there is a defect or  
malfunction, Aastra Telecom shall,  
at its option, and as the exclusive  
remedy, either repair or replace the  
telephone set at no charge, if  
returned within the warranty  
period.  
equipment. This paragraph,  
however, shall not apply to  
consequential damages for injury to  
the person in the case of telephones  
used or bought for use primarily for  
personal, family or household  
purposes.  
This warranty sets forth the entire  
liability and obligations of Aastra  
Telecom with respect to breach of  
warranty, and the warranties set  
forth or limited herein are the sole  
warranties and are in lieu of all  
other warranties, expressed or  
implied, including warranties or  
fitness for particular purpose and  
merchantability.  
If replacement parts are used in  
making repairs, these parts may be  
refurbished, or may contain  
refurbished materials.  
If it is necessary to replace the  
telephone set, it may be replaced  
with a refurbished telephone of the  
same design and color. If it should  
become necessary to repair or  
replace a defective or  
malfunctioning telephone set under  
this warranty, the provisions of this  
warranty shall apply to the repaired  
or replaced telephone set until the  
expiration of ninety (90) days from  
the date of pick up, or the date of  
shipment to you, of the repaired or  
replacement set, or until the end of  
the original warranty period,  
Warranty Repair Services  
Should the set fail during the  
warranty period;  
In North America, please call  
1-800-574-1611 for further  
information.  
Outside North America, contact  
your sales representative for return  
instructions.  
whichever is later. Proof of the  
original purchase date is to be  
provided with all telephone sets  
returned for warranty repairs.  
You will be responsible for shipping  
charges, if any. When you return  
this telephone for warranty service,  
you must present proof of purchase.  
Exclusions  
After Warranty Service  
Aastra Telecom does not warrant its  
telephone sets to be compatible  
with the equipment of any  
particular telephone company. This  
warranty does not extend to  
damage to products resulting from  
improper installation or operation,  
alteration, accident, neglect, abuse,  
misuse, fire or natural causes such  
as storms or floods, after the  
Aastra Telecom offers ongoing  
repair and support for this product.  
This service provides repair or  
replacement of your Aastra  
Telecom product, at Aastra  
Telecom's option, for a fixed charge.  
You are responsible for all shipping  
charges. For further information  
and shipping instructions;  
telephone is in your possession.  
Aastra Telecom shall not be liable  
for any incidental or consequential  
damages, including, but not limited  
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IP Phone User Guide 59  
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In North America, contact our  
service information number: 1-800-  
574-1611. Outside North America,  
contact your sales representative.  
Note: Repairs to this product may be  
made only by the manufacturer  
and its authorized agents, or by  
others who are legally authorized.  
This restriction applies during  
and after the warranty period.  
Unauthorized repair will void the  
warranty.  
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Numerics  
I
480i  
idle state 6  
customizing 3  
finding IP address for 3  
line settings 5  
IP address, finding 3, 55  
star codes for 26  
A
Aastra Web UI  
accessing 4  
overview 35  
basic settings description  
4
accessing and clearing 28  
operation description 4  
status description 4  
About this Guide 1  
B
bad encrypted config 56  
Battery 42  
C
options, setting 3  
call forwarding 19  
configuring 19  
Call in progress 42  
call waiting tone 34  
callers list  
about parked/pickup calls  
configuring programma-  
tion of 22  
downloading to phone 28  
overview 27  
using on phone 27  
Customized Softkeys 6  
D
dial tones, stuttered 34  
directory list  
downloading to server 29  
limitations for 29  
overview 29  
static configuration of 21  
using on the IP phone 24  
password, changing 56  
Phone Features 1  
using 29  
Documentation 1  
DTMF, suppressing playback  
31  
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R
tone? 55  
Why does my phone dis-  
Receiver Volume 42  
Reception Range 42  
restarting the phone 56  
ring tone sets 32  
ring tones 32  
Ringer Volume 42  
S
vice" message? 56  
Services  
Callers List 27  
Directory List 29  
missed called indicator 28  
voicemail 30  
Why is my display blank?  
55  
Softkeys as Customized "Do  
not Disturb" 8  
working? 55  
Softkeys as Customized BLF  
8, 9  
Softkeys as Customized  
Speed Dials 8  
Softkeys as Line/Call Appear-  
ances 7  
Voice Mail Mes-  
softkeys, state-based 11  
star codes 26  
Status Lights 59  
U
Using Services 59  
T
Vibrate 42  
overview 30  
W
troubleshooting solutions 55  
How do I change my user  
password? 56  
dress of my  
Web interface 3  
phone? 55  
How do I restart the 480i  
CT IP phone? 56  
What are services, and  
how do I use  
them? 55  
Index-2  
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If you’ve read this owner’s manual and consulted the Troubleshooting section and  
for technical assistance.  
© Aastra Telecom Inc.2005 41-000124-00-08  
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