ADT Security Services Home Security System BHS 3000C User Manual

System User’s Manual  
BHS-3000C  
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Industry Canada  
NOTICE: The Industry Canada label identifies certified equipment. This certification means that  
the equipment meets certain telecommunications network protective, operational and safety  
requirements as prescribed in the appropriate Terminal Equipment Technical Requirements  
documents. The Department does not guarantee the equipment will operate to the user’s satisfaction.  
Before installing this equipment, users should ensure that it is permissible to be connected to the  
facilities of the local telecommunications company. The equipment must be installed using an  
acceptable method of connection.  
The customer should be aware that compliance with the above conditions may not prevent the  
degradation of service in some situations.  
Repairs to certified equipment should be coordinated by a representative designated by the supplier.  
Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give  
the telecommunications company cause to request the user to disconnect the equipment.  
For their own protection, users should ensure that the electrical ground connections of the power  
utility, telephone lines and internal metallic water pipe system, if present, are connected together. This  
precaution may be particularly important in rural areas.  
Caution: Users should not attempt to make such connections themselves, but should contact the  
appropriate electric inspection authority, or electrician, as appropriate.  
NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication  
of the maximum number of terminals allowed to be connected to a telephone interface. The termination  
on an interface may consist of any combination of devices, subject only to the requirement that the sum  
of the RENs of all the devices does not exceed five.  
This Class B digital apparatus complies with Canadian ICES-003.  
Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada.  
Visit www.MyADT.ca or contact ADT Customer Care at 800.ADT.ASAP (800.238.2727) for  
information on obtaining service or repairs.  
Certification Number: 1140 10954A  
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Table of Contents  
Consumer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii  
FCC Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii  
Industry Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii  
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
How to Avoid False Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
The ADT® Home Security System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Standard Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
3
Optional Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
The Parts of the Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Status Display (Standard Keypad) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Message Window (Premium Keypad) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Emergency Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Using the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Keypad Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Entering and Exiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12  
Designated Doors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Entry Delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Exit Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Turning the System On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
The Four “On” Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Turning the System On in Normal Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Turning the System On in Motion Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Turning the System On in Motion Off/Instant Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Turning the System On in Instant Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Turning the System On When It Is Not Ready. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Turning the System Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
Turning the System Off When No Alarms Are in Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
Turning the System Off and Canceling an Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
Turning the System Off without Canceling an Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
What to Do in an Actual Emergency. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Turning the System Off after an Alarm Occurs in Your Absence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
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System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Bypass a Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Turn the Door Chime On or Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
View Alarm Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Create an Additional Keypad Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Delete a Keypad Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
System Testing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Siren and Transmission Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Testing All Burglary Sensors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
Testing the Smoke Detector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Testing the Doors and Windows Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Testing with Not Ready Zones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Using GoTo (Optional Feature) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Trouble Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Standard Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Premium Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
No AC Power Indication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Low Battery Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Communication Problem Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Line Cut Indication (Optional Feature) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Upload/Download Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Zone Trouble Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Component Failure Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Call ADT Indication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Siren Failure Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Keypad Not Working (Speaker Clicks) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
RF Interference Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Cleaning the Smoke Detector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38  
If You Trigger an Alarm While Cleaning the Detector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38  
Service the Detector Every Two Years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Setting the Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Emergency Evacuation Plans. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
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Questions and Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
General Use of the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
Security Passwords and Keypad Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Alarms and Emergencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
Emergency Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
Financial Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44  
Repairs and Upgrades. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Additional Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Important Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
UL Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
DSL Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
VolP Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
Alarm Permits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
SIA CP-01-Compliant System Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
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Welcome  
Thank you for choosing an ADT security system. We appreciate your business.  
To get the most from the easy-to-use ADT security system, please take the time to read this manual. It describes  
the components of the system and tells you how to use the keypad. It also tells you what to do in the event of an  
alarm. Please also be sure to read your Customer Emergency Information Schedule so that you will have a clear  
understanding of ADT procedures should you experience an alarm event.  
Important Note: Although the system installed in your home may feature components that display a name other  
than ADT, rest assured that your monitoring service is being provided by ADT.  
If you have any questions about the security system, visit www.MyADT.com or call the ADT Customer Care  
team at 800.445.0872. We are here to assist you 24 hours a day, seven days a week.  
If you have any questions about the  
ADT Security System, visit  
or call the ADT Customer Care  
team at 800.445.0872.  
We are here to assist you  
24 hours a day, seven days  
a week.  
1
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How to Avoid False Alarms  
Numerous false alarms can affect the quality of your monitoring service. They can also result in fines from your local  
municipality. To avoid false alarms, follow these simple tips:  
1. Be sure that everyone at your protected location knows how to use the alarm system. Everyone should know a  
Security Password (formerly known as a Master Code Word or Personal Identification Code [PIC]), as well as a  
keypad code.  
2. If you cause an alarm accidentally, cancel it by entering your keypad code and pressing the CANCEL key (see  
page 18).  
3. Test the system weekly by following the instructions beginning on page 26. If you discover any problems,  
promptly notify ADT Customer Care at 800.445.0872.  
4. If the alarm sounded, and you do not know why it happened, contact ADT Customer Care immediately. You may  
also review the system’s alarm history at www.MyADT.com.  
5. If you are going to do any kind of work at your home that will create a large amount of dust, such as fumigation  
or home remodeling, completely cover the system’s motion detectors and smoke/heat detectors. Be sure to  
remove the covers when you are finished.  
6. If you know that the motion detector is causing false alarms, you can still turn the system on while leaving the  
motion detector turned off. See the instructions on page 14 (Turning the System On in Motion-Off Mode).  
Promptly notify ADT Customer Care at 800.445.0872 so that we may correct the problem.  
7. If you adopt an indoor pet after the system is installed, contact the ADT Customer Care team to let us know. The  
system’s motion detector may need to be adjusted so that your pet does not cause a false alarm.  
8. Motion detectors can detect the movement of balloons, plants, curtains and other common household objects.  
Be sure that air currents cannot move these items into the area covered by the motion detector.  
9. Notify ADT before you sell or rent out your home, so that we can arrange to move your service to your new home,  
as well as instruct the new residents at your current home on how to use the system. You can find out more  
about our Mover’s program at www.MyADT.com.  
10. Take care when cooking or lighting a fire in the fireplace. Excessive smoke from these activities can trigger a false  
fire alarm signal.  
2
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The ADT Home Security System  
Standard Equipment  
The master control panel is housed in a metal box. It is typically  
mounted in an out-of-the-way location, such as a closet. The master  
control panel processes the information sent to it by the system’s  
sensors and keypad. It also contains a battery that allows the system  
to operate during a power failure. When an alarm occurs, the master  
control panel sends a message over the telephone line to an ADT  
Customer Monitoring Center.  
Do not open the master control panel unless an ADT  
Representative instructs you to do so.  
Master Control Panel  
The keypad is mounted on the wall near either an entry or exit door.  
You can use it to arm and disarm the system, and to change other  
system options. Your keypads may be either a Premium or Standard  
style (see page 7).  
You can also use the keypad’s emergency panic buttons to signal a  
fire, medical or police emergency (see page 10 for more information).  
Keypad (Premium Style Shown)  
One sensor is placed in or on the frame and body of each door or  
window that is protected. If the door or window is opened while  
the system is on, an alarm sounds. An alarm signal is sent to an  
ADT Customer Monitoring Center.  
Door/Window Sensors  
3
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Standard Equipment, cont’d.  
A motion detector is mounted on the wall inside your home. This  
sensor can detect when there is movement within its field of view. If  
the system is on when this happens, an alarm signal goes to an ADT  
Customer Monitoring Center.  
Motion Detector  
The siren is a small plastic box mounted inside your home. When  
an alarm occurs, the siren sounds a warning designed to frighten  
off intruders. The siren may also sound when you use some of the  
system’s special features.  
Siren  
The power transformer is plugged into an outlet near the master  
control panel. It provides electrical power to the system.  
If you should notice that the transformer is unplugged, plug  
it back in immediately.  
Power Transformer  
This device connects the security system to the telephone line in  
your home, making it possible for the system to send alarm signals  
to ADT’s Customer Monitoring Centers. It is located near the master  
control panel.  
Do not remove the dialer cable from the jack unless an ADT  
Representative or this manual instructs you to do so.  
Telephone Jack  
The highly visible yard sign and window decals warn potential  
intruders that your home is protected by an ADT security system.  
You will be provided with a yard sign and window decals.  
Yard Sign and  
Window Decals  
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Optional Equipment  
This device detects both smoke and dangerously high temperatures.  
It is mounted in a central location of the house on the ceiling.  
Smoke/heat detectors are not available for commercial installations.  
Smoke/Heat Detector  
The heat sensor detects when the temperature nearby is dangerously  
high. It is mounted in a central location of the house on the ceiling.  
Heat sensors are not available for commercial installations.  
Heat Sensor  
This small detector is mounted near any large expanse of glass  
(e.g., a window or door) in your home. It detects the sound waves  
produced by breaking glass, triggering the alarm system.  
Glass-Break Detector  
The SmartKey Wireless Remote is a small remote-control device  
that allows you to turn the system on and off remotely. It also  
performs other specialized functions, such as triggering an  
emergency alarm.  
SmartKeyTM  
Wireless Remote  
The optional virtual keypad allows you to control the security system  
from any touch-tone telephone, whether you are at home or across  
the country. You can check the system’s status while on vacation, or  
trigger an emergency alarm from your bedroom. The virtual keypad  
is also a helpful feature for visually impaired users who may have  
difficulty using a traditional keypad.  
Virtual Keypad  
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Optional Equipment, cont’d.  
This device detects carbon monoxide, an odorless, poisonous gas.  
Improperly maintained appliances such as hot water heaters can  
produce carbon monoxide.  
Carbon Monoxide Detector  
Optional Features  
The optional Pager/Latchkey feature notifies you that your children  
have arrived home safely when you are away. When your child turns  
the system on or off, you receive a page on your pager. You can also  
receive pages for other system events, like alarms or pager/latchkey  
loss.  
Pager/Latchkey  
If your telephone line is cut, the optional Line Cut feature notifies you.  
If the alarm system is on, the siren sounds. If the system is turned off,  
the keypad beeps and displays a trouble message.  
Because a line cut results in a loss of telephone service, this event is  
not reported to an ADT Customer Monitoring Center.  
Line Cut  
For information about any of these products or services, visit www.ADT.com, or contact ADT Customer Care at  
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The Parts of the Keypad  
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The Parts of the Keypad, cont’d.  
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The Parts of the Keypad, cont’d.  
Status Display (Standard Keypad)  
The following diagram illustrates the functions of each of the keypad’s lights:  
Indicates either  
Zone 1 status or  
the system is in  
Instant mode  
Indicates either  
Zone 2 status or  
the system is in  
Motion Off mode  
Indicates either Zone  
3 status or one or  
more zones have  
been bypassed  
Indicates either  
Zone 4 status or it  
is time to enter a  
keypad code  
Lights when the  
system is on  
Indicates either  
Zone 8 status or it  
is time to enter a  
user number  
Lights when the  
system is ready  
to turn on  
Indicates either  
Zone 5 status or  
power loss  
Indicates either  
Zone 6 status or  
chime is on  
Indicates either  
Zone 7 status or  
the system may  
need service  
Message Window (Premium Keypad)  
The premium keypad communicates with you by lighting the appropriate words and phrases in the message  
window. The words that compose the message may appear on different lines, or be separated by other words.  
For example, if you were to change your keypad code, you would see the following message in the window:  
The words ENTER and NEW CODE are lit. This means that the system is ready for you to enter a new keypad code.  
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Emergency Keys  
If you are home when a police, medical or fire emergency arises, you can alert an ADT Customer Monitoring Center  
of your situation with the single press of an emergency key. The system does not need to be on. (Not all emergency  
buttons are available to all commercial customers.)  
Call 911 First  
If your community provides 911 emergency service and you are able to reach a telephone during the emergency,  
ADT recommends that you call 911 before pressing the emergency key. This gives you the fastest access to  
emergency services.  
The following table shows the purpose of each key, and what happens when it is pressed. (Depending upon how  
the system is programmed, you may need to press the emergency key twice within three seconds to signal an  
emergency alarm.)  
Emergency  
Fire  
Press  
Result  
The siren sounds, and a signal is sent to an ADT  
Customer Monitoring Center (CMC). ADT calls  
the fire department and then calls you to verify  
the alarm (this procedure may vary in some  
jurisdictions).  
The keypad beeps and a signal is sent to an ADT  
CMC. ADT calls you to verify the alarm. If for any  
reason you do not answer the call, ADT calls your  
local emergency response agency.  
Medical  
Police  
The siren sounds, and a signal is sent to an ADT  
CMC. ADT calls you to verify the alarm. If for any  
reason you do not answer the call, ADT calls your  
local emergency response agency.  
If you press an emergency key by accident, you can cancel the alarm by pressing the CANCEL key and entering your  
keypad code (for more information about canceling alarms, see page 18).  
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Using the Keypad  
The ADT security system in your home may have a Standard keypad or a Premium keypad. Both types of keypads  
can be used to turn the system on or off, or to test or customize it. For some procedures, the keypads’ commands  
are slightly different. In those cases, this manual contains two sets of instructions, like those shown below. If you are  
using a Standard keypad, follow the instructions on the left. If you are using a Premium keypad, follow the instructions  
on the right.  
If the keypad looks like this:  
If the keypad looks like one of these:  
Follow the instructions for the Standard keypad.  
Follow the instructions for the Premium keypad.  
1. Observe the number displayed in  
the message window. This is the  
zone that is not ready (there may  
be more than one).  
1. Press the OPTIONS key  
2. Refer to the Pop-up Zone Card to  
verify the location of the zone.  
2. Press the 7 key  
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Keypad Codes  
When the system is installed, you select a three- or four-digit code number that you will use to arm and disarm the  
system. This is your keypad code.  
You can also create a separate keypad code for anyone who needs access to your home (see page 23 for more  
information). You can change your keypad code and add or delete additional codes whenever you like, using  
the keypad.  
If you have questions about programming, using or changing your keypad code, you can contact ADT’s Customer Care  
Entering and Exiting  
Designated Doors  
The designated entry/exit doors are those doors that you must use to enter and leave your home while the system is  
on. These doors may be equipped with the door sensors described on page 3. If you use a different door to enter your  
home, an alarm may sound.  
Entry Delay  
When you enter your home while the security system is on, the keypad beeps. This beeping reminds you to turn the  
system off. You must enter your keypad code before the beeping stops. If you do not, an alarm is triggered.  
Entry Delay Time:  
Exit Delay  
When you turn the system on in normal mode, you must exit the building and close the door before the exit delay ends.  
Once that delay has ended, you will trigger an alarm if you open a protected door or window, or move past a motion  
detector.  
Exit Delay Time:  
Note: The length of the system’s entry and exit delays can be adjusted (within certain limits). If you find it difficult to  
enter or exit your home before the delay ends, contact ADT Customer Care at 800.445.0872 to have it changed.  
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Turning the System On  
The Four “On” Modes  
You can arm the ADT security system using four different modes:  
1. Normal mode  
2. Motion Off mode  
3. Motion Off/Instant mode  
4. Instant mode  
The illustration below helps you choose which mode to use.  
NORMAL MODE  
Everyone is leaving  
the house  
Press the  
ON key  
MOTION-OFF MODE  
If  
Someone might walk in front  
of the motion detector  
Press the  
ON and MOTION OFF  
keys  
And  
Someone might open a  
protected door  
MOTION-OFF/  
INSTANT MODE  
If  
Someone might walk in front  
Someone (it could be a pet)  
is staying at home  
of the motion detector  
Press the  
ON, MOTION OFF  
and INSTANT  
keys  
And  
No one will open a  
protected door  
INSTANT MODE  
If  
No one will walk in front  
of the motion detector  
Press the  
ON and INSTANT  
keys  
And  
No one will open a  
protected door  
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Turning the System On in Normal Mode  
1. Close all of the doors and windows, and make sure that the  
message window reads READY or the READY light is lit (if not,  
see page 16).  
2. Press the ON key.  
The ON light begins to blink, telling you that the system is on and  
that the exit delay has begun. The Premium keypad displays the  
number of seconds left in the exit delay.  
3. Exit promptly. You must leave the building before the delay ends.  
See page 12 to reference the exit delay time programmed by your  
ADT Installation Technician.  
If the ON light stops blinking and is steadily lit, the exit delay has  
ended. If you open a door now, you will cause an alarm. Turn the  
system off by entering your keypad code, then start over.  
Turning the System On in Motion Off Mode  
1. Close all of the doors and windows, and make sure that the  
message window reads READY or the READY light is lit (if not,  
see page 16).  
2. Press the ON key.  
3. Press the MOTION OFF key. You must press the MOTION OFF key  
no more than five seconds after you press the ON key.  
MOTION  
OFF  
The ON light blinks. The Premium keypad reads ON, MOTION OFF.  
The Standard keypad’s MOTION OFF and ON lights are lit.  
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Turning the System On in Motion Off/Instant Mode  
1. Close all of the doors and windows, and make sure that the  
message window reads READY or the READY light is lit  
(if not, see page 16).  
2. Press the ON key.  
3. Press the MOTION OFF key.  
4. Press the INSTANT key.  
MOTION  
OFF  
The ON light turns on. The Premium keypad reads ON, MOTION  
OFF and INSTANT. The Standard keypad’s ON, MOTION OFF and  
INSTANT lights are lit.  
INSTANT  
Do not leave the building or open any protected windows  
without first turning the system off.  
Turning the System On in Instant Mode  
1. Close all of the doors and windows, and make sure that the  
message window reads READY or the READY light is lit (if not,  
see page 16).  
2. Press the ON key.  
3. Press the INSTANT key.  
The ON light turns on. The Premium keypad reads ALL ON,  
INSTANT. On the Standard keypad , the INSTANT light turns on.  
INSTANT  
Do not leave the building, open any protected windows or  
move in front of the motion detector without first turning the  
system off.  
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Turning the System On When It Is Not Ready  
If the system is not ready to turn on, you will get a “not ready” message. This message could mean, for example, that  
one of the protected windows in your house is open. If you have a Standard keypad, the READY light is off. If you have  
a Premium keypad, the message window reads NOT READY.  
If you press the ON key when the system is not ready to turn on, the keypad sounds an error tone and the system  
does not turn on.  
To make the system ready to arm and turn it on, do the following:  
Premium Keypad  
Standard Keypad  
1. Press the OPTIONS key.  
1. Observe the number  
displayed in the message  
window. This is the zone that  
needs to be corrected before  
the system will turn on. (There  
may be more than one; if so,  
the numbers are shown one  
at a time.)  
2. Press the 7 key.  
3. Observe which zone light  
blinks for the next five  
seconds. This is the zone that  
needs to be corrected before  
the system will turn on. (There  
may be more than one.)  
4. Refer to the Pop-Up Zone  
Card to verify the zone’s  
location.  
2. Refer to the Pop-Up Zone  
Card to verify the zone’s  
location.  
5. If the zone is a door or  
window, make sure that it is  
securely closed.  
3. If the zone is a door or  
window, make sure that it is  
securely closed.  
6. If the READY light illuminates,  
turn the system on.  
4. If the message window reads  
READY, turn the system on.  
(continued)  
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Standard Keypad  
Premium Keypad  
5. If the message window  
reads NOT READY,  
7. If the READY light does not  
turn on, see the Frequently  
Asked Questions at  
see the Frequently  
Asked Questions at  
call Customer Care at  
800.445.0872 for further  
assistance in correcting  
the not-ready condition.  
call Customer Care at  
800.445.0872 for further  
assistance in correcting the  
not-ready condition.  
6. To turn the system on, you  
must first turn off the zone  
that is not ready to arm.  
8. To turn the system on, you  
must first turn off the zone that  
is not ready to arm. Press the  
OPTIONS key.  
Press the OPTIONS key until  
the message window reads:  
BYPASS, ENTER ZONE #.  
9. Press the 1 key.  
BYPASS  
7. Enter the number of the not-  
ready zone, which is the same  
number that appeared in the  
message window.  
10. Enter the number of the  
not-ready zone, which is the  
number of the illuminated  
light you observed in step 3.  
ZONE  
NUMBER  
ZONE  
NUMBER  
CAUTION: If you bypass a  
CAUTION: If you bypass a  
zone, it will not be protected.  
zone, it will not be protected.  
The keypad beeps. The  
The keypad beeps. The READY  
and BYPASS lights turn on.  
message window reads  
READY, BYPASS, and the  
number of the bypassed zone  
is momentarily displayed.  
8. Turn the system on.  
11. Turn the system on.  
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Turning the System Off  
Turning the System Off When No Alarms Are in Progress  
1. Enter through a designated entry door. The keypad sounds a tone  
to remind you to turn the system off. The ON light blinks.  
2. Turn the system off by entering your keypad code.  
To prevent an alarm, you must enter your code before the entry  
delay ends. See page 12 to reference the Entry Delay Time  
programmed in your system.  
CODE  
Once the system is off, the ON light goes out.  
Turning the System Off and Canceling an Alarm  
Should you cause an alarm accidentally:  
1. Enter through a designated entry door. The siren sounds, and the  
ON light blinks. The Premium keypad’s message window reads  
ALARM. The Standard keypad’s ON light blinks.  
2. Enter your keypad code. The Premium keypad’s message window  
reads ALARM MEMORY.  
3. Press the CANCEL key (you must press the CANCEL key within 20  
seconds of entering your code). The keypad beeps.  
CODE  
You will not receive a call from ADT. The Premium keypad’s  
message window reads ALARM CANCELED.  
Note: If you press the CANCEL key before entering your code, the result is the same.  
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Turning the System Off Without Canceling an Alarm  
If you wish to turn off the system and report an alarm to ADT:  
1. Enter the building through a designated entry door. The Premium  
keypad’s message window reads ALARM. The siren sounds, and  
the ON light is lit.  
2. Enter your keypad code. The keypad beeps. Wait for ADT to call.  
Be prepared to give the ADT Customer Monitoring Representative  
your verbal Security Password.  
CODE  
Do not use the telephone if you intend to cancel the alarm. If your  
telephone line is busy, ADT may dispatch emergency personnel to  
your home, which could result in a false alarm fine.  
What to Do in an Actual Emergency  
If the security system is sounding an alarm, and there is an actual emergency in progress:  
1. Leave the system on. If the emergency is a fire, quickly notify the  
building’s occupants and safely evacuate the building.  
2. Do not use the telephone, except to call 911. If you do use the  
phone, ADT personnel may not be able to contact you. If you are  
trying to make a telephone call while another alarm is triggered,  
the system will disconnect your call to send the alarm signal. If  
this continues, you may need to turn the system off to use the  
telephone.  
3. If this is a medical or police emergency, wait for ADT to call  
you. Explain the emergency to the ADT Customer Monitoring  
Representative. If you do not answer the telephone, ADT will try  
to contact the appropriate emergency agency, unless you have  
given other instructions.  
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Turning the System Off after an Alarm Occurs in Your Absence  
If there was an alarm at your house while you were away and the sirens are no longer sounding:  
1. Enter the building through a designated entry door. The ON light  
blinks. The sirens and speakers are silent. The Premium keypad  
shows the numbers of the zones in alarm, and its message window  
reads ALARM.  
2. Enter your keypad code to turn the system off. The keypad beeps  
once every three seconds. The keypad shows the numbers of the  
zones that were in alarm. The Premium keypad reads ALARM  
MEMORY.  
CODE  
3. Refer to the Pop-Up Zone Card located behind the alarm panel to  
verify the location of the zones that were in alarm.  
4. To silence the keypad’s beeping and clear alarm memory, press the  
CANCEL key.  
5. If you do not know what caused the alarm, review the system’s  
alarm history at www.MyADT.com or call ADT Customer Care  
at 800.445.0872.  
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System Options  
The system has five options:  
1. Bypass  
2. Door chime  
3. Additional keypad codes  
4. Alarm memory  
5. Test  
This section describes each of these options.  
Bypass a Zone  
When you bypass a zone, the system ignores it. Use this feature whenever you want to turn the system on, but leave  
off a particular sensor. The bypass is automatically canceled when you turn the system off.  
To bypass a zone:  
Standard Keypad  
Premium Keypad  
1. Press the OPTIONS  
key until the message  
reads BYPASS, ENTER  
ZONE #.  
1. Press the OPTIONS key.  
2. Press the 1 key.  
2. Enter the number of  
the zone you wish to  
bypass. The keypad  
beeps. The win-  
BYPASS  
3. Enter the number of  
the zone you wish to  
bypass. The keypad  
beeps. The READY  
and the BYPASS lights  
turn on.  
dow reads READY,  
BYPASS. The number  
of the bypassed zone  
lights momentarily.  
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Turn the Door Chime On or Off  
When you turn the door chime on, the keypad beeps if a protected door or window is opened  
while the system is turned off. To turn the chime on or off:  
Premium Keypad  
Standard Keypad  
1. Press the OPTIONS  
key until the message  
window reads DOOR  
CHIME, ENTER CODE.  
1. Press the OPTIONS key.  
2. Press the 2 key.  
The ENTER CODE  
light blinks.  
2. Enter your keypad code.  
The keypad beeps. The  
message window reads  
READY, DOOR CHIME.  
3. Enter your keypad code.  
The keypad beeps. The  
READY and the CHIME  
lights turn on while the  
chime feature is on.  
Note: If you turn the door chime on and the keypad does not beep, the chime feature  
may have been turned off at installation. To have the feature turned on, please call  
Customer Care for assistance.  
View Alarm Memory  
You can use alarm memory to determine which zones have recently been in alarm.  
Standard Keypad  
Premium Keypad  
1. Press the OPTIONS  
key until the message  
window reads ALARM  
MEMORY, ENTER CODE.  
1. Press the OPTIONS key.  
2. Press the 4 key. The  
ENTER CODE light  
blinks.  
2. Enter your keypad code.  
The keypad beeps. The  
message window shows  
which zones were in  
alarm.  
3. Enter your keypad code.  
The keypad beeps. The  
lights of the zones that  
were last in alarm blink.  
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Create an Additional Keypad Code  
You can assign different keypad codes to the members of your family or to people who need temporary access to  
your home. Housekeepers, guests and house sitters can all be given their own keypad codes. You can assign as many  
as 91 codes, but for your security, you should limit the number of codes you assign and delete any that are not in use.  
To assign a new keypad code:  
Standard Keypad  
Premium Keypad  
1. Press the OPTIONS key  
until the message window  
reads AUXILIARY CODES,  
ENTER MASTER CODE.  
1. Press the OPTIONS key.  
AUXILIARY CODES  
ENTER MASTER  
CODE  
2. Press the 3 key.  
The ENTER CODE  
light blinks.  
AUX CODE  
2. Enter your keypad code.  
The keypad beeps. The  
message window reads  
ENTER USER #.  
3. Enter your keypad code.  
The keypad beeps. The  
ENTER USER # light blinks.  
4. Enter the number of the  
user to whom you want to  
assign a code (1 to 91). The  
keypad beeps. The ENTER  
3. Enter the number of the  
user to whom you want  
to assign a code (1 to 91).  
The keypad beeps. The  
message window reads  
ENTER NEW CODE.  
CODE light blinks.  
4. Enter the new code.  
The keypad beeps.  
5. Enter the new code.  
The keypad beeps.  
6. Test the new code by  
turning the system on, then  
using the code to turn the  
system off.  
5. Test the new code by  
turning the system on, then  
using the code to turn the  
system off.  
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Delete a Keypad Code  
If you wish to delete a keypad code:  
Standard Keypad  
Premium Keypad  
1. Press the OPTIONS key.  
1. Press the OPTIONS  
key until the message  
window reads  
AUXILIARY CODES  
ENTER MASTER  
CODE  
AUXILIARY CODES,  
ENTER MASTER CODE.  
2. Press the 3 key. The  
ENTER CODE light blinks.  
3. Enter your keypad code.  
The keypad beeps.  
The ENTER USER #  
2. Enter your keypad code.  
The keypad beeps. The  
message window reads  
ENTER USER #.  
light blinks.  
4. Enter the number of  
3. Enter the number of  
the user whose code  
you wish to delete.  
The keypad beeps.  
The window reads  
the user whose code  
you wish to delete. The  
keypad beeps. The  
ENTER CODE light  
USER NUMBER  
USER NUMBER  
ENTER NEW CODE.  
blinks.  
5. Do not enter the  
keypad code. Instead,  
press the CANCEL key.  
The keypad beeps.  
4. Do not enter the  
keypad code. Instead,  
press the CANCEL key.  
The keypad beeps.  
6. Test that the code  
has been deleted by  
attempting to turn the  
system on and off  
5. Test that the code  
has been deleted by  
attempting to turn the  
system on and off  
using the deleted code.  
using the deleted code.  
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System Testing  
You can test the components of the system—the sirens, the telephone hookup and the sensors—without causing a  
false alarm. This section describes how you can be sure that the system is functioning properly.  
Important Notice: Test Monthly  
Your Residential Services Contract (or Small Business  
Contract) requires you to conduct these tests at least  
once a month. Weekly testing is recommended.  
Siren and Transmission Test  
This test helps to ensure that the system’s siren is working properly and that the system is able to send an alarm  
signal to ADT’s Customer Monitoring Centers. You will not receive a call from ADT.  
To test the system’s siren and transmission:  
Standard Keypad  
Premium Keypad  
1. Press the OPTIONS key  
until the message win-  
dow reads TEST, ENTER  
CODE.  
1. Press the OPTIONS key.  
2. Press the 5 key.  
The ENTER CODE  
light blinks.  
3. Enter your keypad code.  
A test signal is sent to  
ADT. If it is received, the  
siren sounds briefly. The  
keypad may also beep.  
All zone lights blink.  
2. Enter your keypad code.  
The display reads TEST.  
A test signal is sent to  
ADT. If it is received, the  
siren sounds briefly. The  
keypad may also beep.  
3. If you do not hear the  
beep or blast and the  
keypad message window  
reads CP TROUBLE,  
the test failed. Call  
4. If you do not hear the  
beep or blast and the  
TROUBLE light turns  
on, the test failed. Call  
800.445.0872.  
800.445.0872.  
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Testing All Burglary Sensors  
This test helps to ensure that the system’s burglary sensors are working properly. No alarm signal is sent to ADT’s  
Customer Monitoring Centers.  
Premium Keypad  
Standard Keypad  
1. Make sure there is  
nothing moving near  
the motion detector  
and that the message  
window reads READY.  
(If it does not, see page  
29.)  
1. Make sure there is  
nothing moving near  
the motion detector and  
that the READY light is  
on. (If it is not, see page  
29.)  
2. Press the OPTIONS  
key until the message  
window reads DOOR  
CHIME.  
2. Press the OPTIONS key.  
3. Press the 2 key.  
The ENTER CODE  
light blinks.  
3. Press 2, 4. Then press  
and hold the 7 key for  
three seconds.*  
The message window  
reads READY DOOR  
CHIME TEST.  
4. Press 2, 4. Then press  
and hold the 7 key for  
three seconds.*  
4. Open each protected  
door and window.  
Listen for the siren to  
blast. Close the door  
or window.  
5. Open each protected  
door and window. Listen  
for the siren to blast.  
Close the door or  
window.  
5. Walk in front of the  
motion detector. The  
siren blasts each time  
the motion detector  
detects your move-  
ments.  
6. Walk in front of the  
motion detector. The  
siren blasts each time  
the motion detector  
detects your movements.  
(continued)  
*If the system uses four-digit codes, press 2, 4, 7, then press and hold the 0 key for  
three seconds.  
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Premium Keypad  
Standard Keypad  
7. If you do not hear the  
siren blast, call ADT at  
800.445.0872.  
6. If you do not hear the  
siren blast, call ADT at  
800.445.0872.  
8. When you have finished,  
press the CANCEL key.  
7. When you have finished,  
press the CANCEL key.  
Testing the Smoke Detector  
The smoke detector can be tested without sending an alarm signal to ADT. Call ADT Customer Care at  
800.445.0872 for assistance. Do not attempt to test the smoke detector with heat, flame or canned smoke, as  
these methods can damage the smoke detector.  
Testing the Doors and Windows Only  
This test identifies whether the sensors on your home’s protected doors and windows are operating properly. You  
may prefer to conduct this test if you find it distracting to hear the siren blast each time you pass the motion detector  
while testing the system. No alarm signals are sent to ADT’s Customer Monitoring Centers.  
To test the system’s door and window sensors, follow the instructions on the next page.  
Note: If the system’s chime feature is on, skip steps 2, 3 and 4 of the Standard keypad instructions or steps 2 and 3  
of the Premium keypad instructions. When the chime feature is on, the keypad beeps if a protected door or window is  
opened while the system is off.  
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Standard Keypad  
Premium Keypad  
1. Close all doors and win-  
dows.Make sure that the  
READY light is on. (If it is  
not, see page 29.)  
1. Close all doors and  
windows. Make sure the  
message window reads  
READY. (If it does not, see  
page 29.)  
2. Press the OPTIONS key.  
3. Press the 2 key.  
2. Press the OPTIONS key until  
the message window reads  
DOOR CHIME.  
3. Enter your keypad code.  
The message window reads  
READY DOOR CHIME.  
4. Enter your keypad code.  
The READY and the CHIME  
lights turn on.  
5. Open each protected door  
and window. Listen for the  
keypad to beep*.  
4. Open each protected door  
and window. Listen for the  
keypad to beep*.  
6. If you do not hear the  
keypad beep, note the zone  
number and call Customer  
5. If you do not hear the  
keypad beep, note the zone  
number and call Customer  
Care at 800.445.0872.  
Care at 800.445.0872.  
7. When you have finished  
testing, end the test by  
repeating steps 2, 3 and 4.  
6. When you have finished  
testing, end the test by  
repeating steps 2 and 3.  
*Note: The keypad does not beep if the chime feature has been turned off by the installer.  
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Testing with Not Ready Zones  
If the system is not ready to test, the message window reads NOT READY, or the READY light is off. Do the following:  
Standard Keypad  
Premium Keypad  
1. Observe which zone  
number is displayed. This is  
the zone that is not ready.  
1. Press the OPTIONS key.  
2. Press the 7 key.  
2. Refer to the Pop-Up Zone  
Card to verify the location  
of the zone.  
READY  
3. Observe which zone  
number is displayed.  
This is the zone that is  
not ready.  
3. If the zone is a door or  
window, make sure that  
it is securely closed.  
4. Refer to the Pop-Up Zone  
Card to verify the location  
of the zone.  
5. If the zone is a door or  
window, make sure that  
it is securely closed.  
4. If the message window  
now reads READY, conduct  
the test.  
6. If the READY light turns on,  
conduct the test.  
5. If the message window  
still reads NOT READY,  
call Customer Care at  
800.445.0872 for  
assistance.  
7. If the READY light does  
not turn on, call Customer  
Care at 800.445.0872  
for assistance.  
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Trouble Messages  
You will get a trouble message if the system loses power, if it cannot reset the smoke detector, or if it cannot contact an ADT  
Customer Monitoring Center.  
Standard Keypad  
1. If the TROUBLE light is on, press the OPTIONS key, then the 9 key. One of the keypad’s zone lights blinks; compare it to the following table.  
Blinking Zone LED  
Trouble Condition  
Page  
32  
33  
35  
36  
36  
36  
36  
34  
1
2
3
4
5
6
7
8
Low Battery Indication  
Communication Problem Indication  
Zone Trouble Indication  
Call ADT Indication  
Component Failure Indication  
Siren Failure Indication  
RF Interference Indication  
Line Cut Indication (optional feature)  
2. Press the OPTIONS key and the 9 key once more. One of the keypad’s zone lights may blink; compare it to the  
following table. If none of the conditions exists, the keypad returns to its normal state.  
Blinking Zone LED  
Trouble Condition  
Page  
35  
1
2
Upload/Download Failure  
No AC Power Indication  
31  
Premium Keypad  
1. Observe which of the keypad’s icons are lit and note any letters that may appear in the numeric display. Match the  
keypad’s message to the following table, then turn to the section listed in the table’s second column for further  
information and instructions.  
Message  
Trouble Condition  
Page  
36  
36  
33  
36  
35  
36  
34  
32  
31  
35  
CALL 800.445.0872  
CF TROUBLE  
CP TROUBLE  
CS TROUBLE  
CH TROUBLE  
CJ TROUBLE  
LINE CUT  
Call ADT Indication  
Component Failure Indication  
Communication Problem Indication  
Siren Failure Indication  
Upload/Download Failure  
RF Interference Indication  
Line Cut Indication (optional feature)  
Low Battery Indication  
LOW BATT  
NO AC  
No AC Power Indication  
Zone Trouble Indication  
TROUBLE (beeping)  
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No AC Power Indication  
What it means: The electrical power to the system has been interrupted. Instead, the system is drawing power from  
its backup battery. The battery can provide power to the system for up to four hours.  
What to do:  
1. If you have no power to your home, wait for the electrical power to  
be restored. Once this happens, the system automatically switches  
back to its electrical source. The backup battery recharges for the  
next 24 hours.  
2. If you have power to your home, check the power transformer to  
ensure that it is properly plugged in (see page 4 for more information  
about the power transformer). If this solves the problem, stop.  
Otherwise, continue to the next step.  
3. Check the breaker box. If any breakers are in the OFF position,  
move the breaker switch to ON. If this solves the problem, stop.  
Otherwise, continue to the next step.  
4. Look for a ground-fault circuit interrupter (GFCI) on the outlet or  
on a nearby outlet. The GFCI should look similar to the one shown  
in the picture. If the red reset button juts out from the outlet,  
push it back into place. If this solves the problem, stop. Otherwise,  
continue to the next step.  
5. Unplug the power transformer. It may be screwed in place; if so,  
remove the screw. Plug a small appliance into the outlet to verify  
the outlet is working properly. If it is, continue to the next step.  
If the outlet is not working properly, contact an electrician to repair  
it. Use an extension cord to plug the system’s power transformer  
into another outlet until the faulty one is repaired.  
6. If none of these steps resolves the problem, call ADT Customer  
Care at 800.445.0872.  
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Low Battery Indication  
What it means: The system’s backup battery is low. If there has not been a power outage at your home recently,  
call ADT Customer Care at 800.ADT.ASAP (800.238.2727) for assistance. If there has been a recent power failure,  
follow these instructions:  
1. If you wish to silence the keypad’s beeping, press the CANCEL key.  
2. Once power to your home is restored, wait 24 hours for the battery  
to recharge.  
3. If the trouble condition returns after 24 hours, the battery is not  
recharging properly. Call ADT Customer Care at 800.445.0872  
for assistance.  
Note: If the system appears to have no power (the keypad does not light or respond to your commands), call ADT  
Customer Care at 800.445.0872 for assistance.  
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Communication Problem Indication  
What it means: The system was unable to send an alarm or test signal to the ADT Customer Monitoring Center.  
What you’ll notice: The keypad beeps four times per minute. If you have a Premium keypad, the message window  
reads: CP TROUBLE, CALL 800.445.0872.  
1. To silence the keypad’s beeping, press the CANCEL key.  
2. Check your telephone for a dial tone. If there is no dial tone, remove the dialer cable  
from the telephone jack. This disconnects the system from the telephone line. It will not  
be able to send an alarm signal to the ADT Customer Monitoring Centers.  
3. Check your telephone for a dial tone. If the dial tone returns, call ADT Customer Care at  
800.445.0872 for assistance.  
4. If there is no dial tone, plug the dialer cable back into the telephone jack. Contact  
your telephone company for service.  
Until the telephone service is repaired, no alarm signals will be sent to ADT. However,  
the system should still work within your home.  
For your protection, it is very important that you resolve this problem quickly.  
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Line Cut Indication (Optional Feature)  
What it means: The telephone service to the security system has been interrupted. The system cannot send an  
alarm signal to ADT’s Customer Monitoring Centers.  
What you’ll notice: Less than one minute after the line cut occurs, the siren sounds or the keypad beeps, depending  
on whether the system is on or off.  
1. To silence the keypad’s beeping, press the CANCEL key.  
2. If the siren is sounding, silence it by entering your keypad code.  
3. Check your telephone for a dial tone. If there is no telephone service,  
contact your telephone company.  
4. If there is a dial tone, ensure that the system’s telephone cable is  
securely plugged into the telephone jack. If it is not, plug it in.  
5. If the cable is plugged in, call the ADT Customer Monitoring team at  
800.445.0872. We are available to help you 24 hours a day, seven  
days a week.  
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Upload/Download Failure  
A problem occurred when ADT attempted to change or read the system’s programming over the telephone line. Call  
ADT Customer Care at 800.445.0872 for assistance.  
Zone Trouble Indication  
What it means: A trouble indication on a zone condition would arise if, for example, the smoke detector is dirty or in  
need of adjustment. It could also occur if a sensor has a defective part or a broken wire.  
1. To silence the keypad’s beeping, press the CANCEL key.  
2. Wait 30 minutes for the system to reset.  
3. If the detector has not reset after 30 minutes, the trouble message  
returns and the keypad beeps. Call ADT Customer Care at 800.445.0872  
for assistance.  
Component Failure Indication  
One of the system’s devices is not operating properly. Call ADT Customer Care at 800.445.0872 for assistance.  
Call ADT Indication  
If you receive this trouble message, call ADT Customer Care at 800.445.0872 for assistance.  
Siren Failure Indication  
The system’s siren is not operating properly. Call ADT Customer Care at 800.445.0872.  
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Keypad Not Working (Speaker Clicks)  
Should the system’s keypad become inoperative, the speaker sounds two short clicks every three seconds. If you  
notice the speaker is clicking repeatedly, call ADT Customer Care at 800.445.0872 to arrange to have the keypad  
serviced. If the system has a second keypad that is operating normally, you can stop the clicking sound by pressing  
the CANCEL key.  
RF Interference Indication  
What it means: A source of RF interference is too close to the receiver, and the receiver is having problems  
receiving messages.  
1. To silence the keypad’s beeping, press the CANCEL key.  
2. Try to find the source of the interference (e.g., cell or wireless phone) and turn it  
off. Wait 30 minutes for the system to reset.  
3. If the system has not reset after 30 minutes, the trouble message returns and the  
keypad beeps, call ADT Customer Care at 800.445.0872.  
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Cleaning the Smoke Detector  
If you had a smoke/heat detector installed, you should clean it  
once every three months. You should also clean it if smoke or  
dust triggers an alarm.  
Vacuum the smoke detector vents using a crevice attachment.  
Do not remove the cover.  
Vacuum once every  
three months  
If You Trigger an Alarm While Cleaning the Detector  
If the dust from your vacuum cleaner triggers an alarm and the siren sounds, do the following:  
1. Enter your keypad code.  
2. Press the CANCEL key.  
3. Finish vacuuming the detector. If the keypad is beeping and the  
message window reads TROUBLE, wait 30 minutes for the system  
to reset.  
4. If you wish to silence the keypad’s beeping for the next four hours,  
press the CANCEL key.  
5. If the detector does not reset after 30 minutes, the message  
window reads TROUBLE, CALL 800.445.0872, and the keypad  
beeps, call ADT Customer Care at 800.445.0872.  
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Service the Detector Every Two Years  
Every two years, you should contact ADT Customer Care to schedule a visit to service the smoke detector. During this  
call, ADT performs a more thorough cleaning and testing of the detector.  
Setting the Clock  
The numeric display of the Premium keypad may show the time of day. You do not need to set the clock; it adjusts  
itself automatically every few months.  
Emergency Evacuation Plans  
An emergency evacuation plan helps to ensure that you and your family escape from your home safely in the event of  
a fire. Use these guidelines from the National Fire Protection Association to prepare your own emergency evacuation  
plan.  
1. Draw up a floor plan of your building like the one shown. Show any part of the building—the windows, doors,  
rooftops—that can be used as an escape route.  
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Find at least two ways to escape from each room. One will be the door leading to the normal exit. Another may  
be a window that opens easily. If the window is far above the ground, you may need to install an escape ladder  
nearby. Identify a place outdoors where everyone will meet after leaving the building.  
2. Review the escape plan with everyone who lives in your home and practice escape procedures.  
3. To increase the time you will have to escape a fire, sleep with your bedroom door closed. If you suspect a fire,  
touch the door. Do not open the door if it feels hot. If it does not, brace your shoulder against the door and  
open it slowly. Be ready to slam the door if smoke or heat rushes in. Leave the building quickly and call the fire  
department from a neighbor’s telephone or from your cellular telephone.  
In the event of a fire, the best way to ensure the safety of your family or employees is to get the earliest possible  
warning. This is best achieved by installing fire detection equipment in all rooms and areas of the protected  
premises. This includes:  
A smoke detector installed outside of each bedroom  
Heat or smoke detectors in the living room, dining room, kitchen, hallways, attic, furnace room, closets, utility and  
storage rooms, breakroom, basement and garage.  
This equipment should be installed in accordance with the National Fire Protection Association’s Standard 72.  
For additional information, write:  
National Fire Protection Association  
1 Battery March Park  
Quincy, MA 02269  
Or visit: www.nfpa.org  
California residents may also write:  
California State Fire Marshal  
7171 Bowling Drive, Suite 600  
Sacramento, CA 95823  
Note: There is a communicator delay of 30 seconds built into this control panel. It can be removed or increased  
to a total delay of 45 seconds. Discuss this option with your ADT Installation Technician to determine what will  
work best in your home.  
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Questions and Answers  
Visit the Frequently Asked Questions page of  
for more answers to the questions you may have  
about the ADT security system.  
General Use of the System  
1. How can I avoid false alarms?  
Take a look at the tips on page 2. If you have any further questions, you can visit the False Alarm Reduction page  
on ADT.com (www.ADT.com/home-security/learning-center/security-topics/false-alarm-reduction).  
2. Do I need an alarm permit?  
Alarm permit ordinances vary from area to area. Please contact your local emergency response agencies  
or your city or county government to determine whether a permit is required in your area. It is generally  
your responsibility to obtain the permit, pay any associated fees and inform ADT of your permit number. In some  
jurisdictions, however, ADT must obtain and submit the permit application for you, and will then bill you for the  
permit and processing fees.  
If a permit is required in your area and you do not have one, emergency agencies may choose not to respond to  
an alarm at your home or business. In addition, false alarm fines are generally much higher for systems lacking  
permits.  
3. How often should I test the system?  
You should test the system at least once a month. Follow the test instructions beginning on page 25 of this  
manual.  
Important Notice: Test Monthly  
Your Residential Services Contract (or Small Business Contract) requires you to  
conduct these tests at least once a month. Weekly testing is recommended.  
4. Should I clean the smoke/heat detector?  
Yes. Follow the instructions on page 38.  
5. What happens if I add DSL (Digital Subscriber Line) service to my home?  
Converting your telephone line to a high-speed data format like DSL can affect the ability of the system to report  
alarm conditions to ADT’s Customer Monitoring Centers. See page 46 for more information.  
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Security Passwords and Keypad Codes  
1. Can my Security Password/PIC be changed?  
Yes. You can change your Security Password online at www.MyADT.com, or by calling 800.445.0872. If you  
prefer to change your password by mail, the same person who signed the Residential Services or Small Business  
Contract must send a written request to ADT before the Security Password can be changed. The written request  
must identify the account, the current Security Password, the new Security Password and must include the  
account signer’s signature.  
You can send us this request in one of three ways:  
1. Scan the documents and email them to us at [email protected]  
2. Fax the documents to 800.719.9511  
3. Mail them to:  
ADT Security Services  
Attn: Customer Care Team  
14200 East Exposition Avenue  
Aurora, CO 80012  
3. I’m planning to go away on vacation. Should I notify ADT of my plans?  
It is a good idea to notify ADT of the dates of your departure and return. However, probably more important is  
double-checking your Emergency Contacts. In your absence, you may want to change the call order of your  
contacts, or add different contacts. You can then change them back when you return.  
If you list a neighbor, friend or relative as an Emergency Contact, be sure this person has a set of house keys and  
knows a Security Password.  
4. If I go away on vacation, should I give my Security Password to my neighbor who takes care of the house?  
It is best not to give out your Security Password. Instead, you can assign an individual Security Password for your  
neighbor to use (see the instructions on page 23). You can also create an additional password by calling ADT  
Customer Care at 800.445.0872. Be sure to give your Emergency Contact(s) a telephone number where you  
can be reached while you are away.  
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Alarms and Emergencies  
1. If there is an alarm, does the system reset?  
Yes. As long as there are no additional alarms after the system stops sounding, the system resets itself approxi-  
mately five minutes later. However, if a fire alarm is activated, the siren will sound continuously until you enter  
your keypad code.  
2. What happens if my telephone line is cut?  
If you purchased the optional Line Cut feature, the siren sounds or the keypad beeps within about a minute of the  
time the line was cut. The system can still sound an audible alarm, but ADT’s Customer Monitoring Centers will not  
receive an alarm signal until the line is restored.  
You can also equip the system with an optional backup device designed to send a signal if your telephone service is  
interrupted. Contact ADT Customer Care at 800.445.0872 for more information.  
3. If the power goes out at my house, will the alarm system still work?  
Yes. The system has a battery that can provide backup power for up to four hours. Once the electrical power to  
your home is restored, the battery will recharge automatically. Like all batteries, this battery will eventually need  
to be replaced. The system battery has a one-year warranty. You may replace the battery yourself or have ADT  
schedule a service call. For battery replacement instructions, visit www.MyADT.com or call ADT Customer Care  
at 800.445.0872.  
Emergency Contacts  
1. Whom should I list as an Emergency Contact?  
You should list people who live fairly close to you, and who usually know where you are and how to contact you.  
Ideally, at least one of your contacts should have keys to your house and permission to authorize service in your  
absence. You can change your list of Emergency Contacts online at www.MyADT.com, or by calling Customer  
Care at 800.445.0872.  
2. What should I tell my Emergency Contacts?  
First of all, be sure to tell them that they are one of your Emergency Contacts. Tell them that, after the emergency  
agencies are notified, ADT may attempt to reach them when there is an alarm at your house. Discuss the actions  
that you would like them to take if this happens. You should also tell your Emergency Contacts if they have your  
permission to authorize service of the system in your absence.  
On occasion, representatives of an emergency agency may ask your Emergency Contact to meet them at  
the house with the house keys. Emergency Contacts, however, should never attempt to investigate an alarm  
independent of the authorities.  
3. How do I change my Emergency Contacts?  
Log in to www.MyADT.com and go to the My Alarm tab, or call ADT Customer Care. Be prepared to provide  
your Security Password and the updated information.  
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Financial Questions  
1. Who pays false alarm fines?  
Because the vast majority of false alarms are outside of ADT’s control, we require you to be responsible for all of  
your false alarm fines.  
2. What if I move within the initial term of my contract?  
You may have your monitoring service transferred to another residence, provided you are moving to an area where  
we offer service and you pay the applicable move charge. The new owner of your home may take over the system  
by signing a new agreement and paying our current reprogramming fee. This will release you from the remaining  
contract obligations. If the new owner does not wish to take over the system and you do not choose to move the  
system, you will be responsible for fulfilling the original contractual obligation.  
3. Will I receive a discount on my homeowner’s insurance for having a security system installed?  
Most homeowner’s policies offer discounts to policy holders with security systems. Contact your insurance compa-  
ny for more information. The Certificate of Security System Installation (Alarm Certificate of Installation) that your  
installer provided can be used as proof to your insurance company that the installation took place.  
4. What taxes do I have to pay?  
Taxes vary from region to region. Most states require the collection of a sales tax on the equipment you purchase.  
Some states require an additional service tax on the installation, monitoring and repair services you receive. Also,  
ADT will bill you once a year for the property tax assessed by your local taxing authority. This tax is generally less  
than $15.  
5. Do I pay for service calls and repairs?  
Repair service during the first 90 days is offered free of charge. After the first 90 days, we charge for labor. If you  
prefer, you can purchase a service plan from ADT that will provide you with free repairs beyond the first 90 days.  
Normal service hours are 8 a.m. to 5 p.m. Monday through Friday. A premium rate is charged for service calls on  
weekends, holidays or after business hours.  
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Repairs and Upgrades  
1. Can I make an appointment for a service call?  
Our service center schedules service calls for the morning or afternoon of a specific day. Morning service calls  
occur between 8 a.m. and noon. Afternoon calls occur between noon and 5 p.m.  
2. Can I have additional equipment installed at a later date?  
Yes, additional equipment may be installed. You will be charged for the installation and for the service call. If you  
choose to have the equipment installed initially, however, you will not be charged for a service call. You can learn  
more about the wide variety of additional equipment that is available at www.ADT.com.  
Additional Questions  
If you have other questions about the system, please contact Customer Care at 800.445.0872 or write:  
ADT Security Services  
Attn: Customer Care Team  
8880 Esters Blvd.  
Irving, TX 75063  
Warranty Information  
This manual does not create any additional expressed or implied warranties.  
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Important Notices  
UL Information  
This system is capable of providing either Grade A or Grade B service for residential burglary. If configured to Grade B,  
performance of a weekly test as indicated in this manual is necessary. Contact ADT for more details on your particular  
installation. Accessories that do not bear the UL mark have not been investigated with this system by Underwriters  
Laboratories, Inc.  
DSL Service  
If you convert your telephone line to a high-speed data format like DSL, it could affect the ability of the security system to  
transmit signals to the ADT Customer Monitoring Centers. If you have switched to such a service, you should immediate-  
ly conduct the Siren and Transmission Test described on page 25. If the test is not successful, call ADT Customer Care  
at 800.445.0872. ADT may need to install a filter provided by your DSL company to restore communication. However,  
because of the nature of DSL service, you should be aware that, even with this filter installed, the system will not be able  
to communicate with an ADT Customer Monitoring Center anytime that your telephone is in use or off the hook.  
Alarm Permits  
Your local municipality may require you to obtain an alarm permit before you can operate the ADT security  
system. Please contact your city or county police department to determine the requirements in your area. For more  
information, consult your local city or county website.  
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License Information: AL Alabama Electronic Security Board of Licensure, 7956 Vaughn Rd., Montgomery 36116, (334) 264-9388; AK 37950, 5520  
Lake Otis Pkwy., Anchorage, AK 99507; AR E20120041, Regulated by Arkansas Bd. of Private Investigators & Private Security Agencies, #1 State Po-  
lice Plaza Dr., Little Rock 72209, (501) 618-8600; AZ ROC 279591; CA ACO7155, 974443; PPO17232; alarm company operators are licensed and  
regulated by the Bureau of Security & Investigative Services, Dept. of Consumer Affairs, Sacramento, CA 95814; DC ECS902743; FL EF0001121; GA  
LVA205265, -205326, -205572, -205679, -205878, LVU405673, -004349; HI CT-32297; IL 124001792; LA F1639, F1407, F1640; MA 172C; MI  
3601206258, 5103208 – 4182 Pier North Dr. Ste. D, Flint, MI 48504; MN TS650251; NC 7535P2, 7561P2, 7562P10, 7563P7, 7565P1, 7566P9 –  
Alarm Systems Licensing Bd., 1631 Midtown Pl., Ste.104, Raleigh, 27609 (919) 875-3611; NM 374838; NV 0077105; NY 12000305615, Licensed  
by NYS Dept. of State; OH 50-18-0018; 50-25-0023; 50-29-0003; 50-31-0014; 50-48-0008; 50-50-0005; 50-76-0006; 50-89-0016, 53-89-1726; OK  
1995; OR 196560; PA Pennsylvania Home Improvement Contractor Registration Number: PA090797; RI 35683; TN ACC-1688, -1689, -1690, -1691,  
-1692, -1693, -1694, -1695, -1696; TX B17944 -140 Heimer Rd. Ste. 100, San Antonio, TX 78232 – Texas Private Security Bureau, 5805 N. Lamar Blvd.,  
Austin 78752; UT 8289653; VA 11-7348; 11-7345; 11-7354; WA ADTLLL881DO, 11824 N Creek Pkwy. #105, Bothell, WA 98011; WV 049758.  
©2012 ADT LLC dba ADT Security Services. All rights reserved. ADT, the ADT logo, 800 ADT.ASAP and the product/service names listed in this docu-  
ment are marks and/or registered marks. Unauthorized use is strictly prohibited.  
MS 15019511  
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Notes  
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Notes  
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If you have any questions about the  
ADT Security System, visit  
or call the ADT Customer Care  
team at 800.445.0872.  
We are here to answer your  
questions 24 hours a day,  
seven days a week.  
©2012 Honeywell International Inc.  
K9866 Rev A 10/12  
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