3M Intercom System C5000 User Manual

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Convenience Store Intercom  
System  
Model C5000  
Operating Instructions  
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Model C5000  
Important Information  
Intended Use  
The 3M™ Convenience Store Intercom System, Model C5000, is designed to  
provide 2-way audio communication in quick service drive-through restaurants  
and convenience stores.  
FCC Information  
This device complies with part 15 of the FCC Rules. Operation is subject to the  
following two conditions: (1) This device may not cause harmful interference,  
and (2) this device must accept any interference received, including interference  
that may cause undesired operation.  
Changes or modifications not expressly approved by the party responsible for  
compliance could void the user’s authority to operate the equipment.  
3M 1998 July  
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Model C5000  
System Description  
The 3M™ Convenience Store Intercom System, Model C5000, enables store  
personnel to communicate with customers calling in from Call Stations at up to  
16 pumps or other remote locations.  
Introduction  
The system arranges incoming calls in a first-come first-served order. The  
operator can also choose to talk to any customer at any Call Station at any time.  
Operators using wireless headsets or belt packs can also talk to each other using  
the paging feature.  
During peak hours, pushing the FUEL button on the Call Station sends a call to  
a fuel operator. Pushing the FOOD button sends a call to a food operator.  
During non-peak hours, pushing either button sends a call to the operator on  
duty (if this option is installed and selected).  
Operators use Station Selectors, headsets, belt packs, or a combination of these  
components to communicate with customers.  
System Components  
Figure 1. Station Selector, Headset, and Belt Pack  
Customers use Call Stations at the pumps to communicate with operators.  
Figure 2. One-Button and Two-Button 3M™ Call Stations  
The system can be operated from the Station Selector(s), the headset(s), or the  
belt pack(s).  
Operating Modes  
STANDBY Mode  
In the STANDBY mode, the Station Selector, headset, or belt pack is on and  
waiting to receive a call from a customer or other operators.  
TALK/LISTEN Mode  
ALL CALL Mode  
PAGE Mode  
Use the TALK/LISTEN mode to talk or listen to the customer.  
Use this mode to talk to all Call Stations at the same time.  
Use this mode from the headset or belt pack to talk to other operators without  
the customer hearing the conversation.  
Call Merge  
Use the Call Merge switch to control who receives incoming calls. The Call  
Merge Switch (not shown) is a single-pole, single-throw switch. NORMAL  
position is open; MERGE position is closed. Slide the button to MERGE to  
send all calls to the on-duty operator during off-peak hours. Slide the button to  
NORMAL to direct FOOD calls to FOOD operators and FUEL calls to FUEL  
operators during peak hours.  
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Station Selector Controls and Indicators  
Model C5000  
The Station Selector controls are shown below.  
Station Selector  
Figure 3. Station Selector, Controls, and Indicators  
ON turns on the Station Selector; OFF turns it off.  
1 POWER Switch  
! Note  
The remotely located communications controller and the Station Selector are  
designed to be left on. Notify your system administrator or manager if the  
Station Selector power switch is off and turning it on does not illuminate the  
power indicator light.  
Turn to increase; or decrease the volume in the Station Selector speaker.  
Lights to indicate the Station Selector power is on.  
2 VOLUME Control  
3 POWER Indicator  
4 Station Selector  
Keys  
Press to initiate or answer a call to a specific Call Station.  
(Station Selectors come in either 16-station or 8-station units.)  
5 Call Indicators  
1 through 16  
(amber)  
Lights in amber to indicate call status:  
Flashing Light = A call is waiting to be answered.  
Light Steady On = Call has been answered and connection is established to  
the customer  
Press to connect to the calling location. Hold to talk to the customer. Release  
to listen.  
6 TALK Key  
Lights (red) when TALK key is pressed and held to indicate the system is in  
talk mode. Extinguishes when the TALK key is released.  
7 TALK Indicator  
8 LISTEN Indicator  
9 STANDBY Key  
Lights (green) when TALK key is released to indicate the system is in listen  
mode.  
Press to end a call and return the system to the standby mode.  
Lights to indicate the system is in standby mode.  
10 STANDBY  
Indicator  
11 ALL CALL Key  
Press to broadcast a call to all Call Stations at the same time.  
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Model C5000  
Station Selector Operating Procedures  
When a customer presses a Call Station button, the amber call indicator key for  
that Call Station (1 through 16) flashes on the Station Selector and an  
intermittent tone sounds.  
Operating the  
Station Selector  
The system arranges calls from customers in a first-come first-served order.  
To answer a call from a Call Station, do the following:  
Responding to a Call  
1. Press and hold the TALK key to talk to the first customer in order.  
The call indicator light stops flashing, but remains lit.  
The red talk indicator lights.  
The system automatically connects to the first customer.  
2. Release the TALK key to listen to the customer.  
The green listen indicator lights.  
The call indicator remains lit.  
3. When finished talking and listening to the customer, press the STANDBY  
key.  
The call is disconnected and the call indicator turns off.  
The standby indicator lights.  
4. If other call indicators are lit, repeat Steps 1 through 3 to answer each call  
in order.  
To override the call order, press the Station Selector number key for the desired  
Call Station. The Station Selector enters LISTEN mode for the selected Call  
Station. Perform TALK, LISTEN and disconnect functions as described in  
Steps 2 through 4 above.  
Initiating a Call  
To call a specific Call Station from the Station Selector, do the following:  
1. Press the selection key for the desired call station.  
The amber call indicator for the selected Call Station lights.  
The standby indicator light goes off.  
The green LISTEN indicator lights.  
2. Press and hold the TALK key to talk to the customer.  
The call indicator remains lit.  
The red talk indicator lights.  
3. Release the TALK key to listen to the customer.  
The green listen indicator lights.  
The call indicator remains lit.  
4. When finished talking and listening to the customer, press the STANDBY  
key.  
The call is disconnected and the call indicator turns off.  
The standby indicator lights.  
Repeat Steps 1 through 4 to initiate another call.  
! Note  
If VOX (Voice Activated Transmission) is enabled on your system, you can  
speak to the customer without pressing TALK once a connection to a Call  
Station has been established.  
VOX  
Speak within two inches of the microphone to be heard clearly. Remember that  
conversations in the store can be heard through the open microphone and that  
the connection remains open until you press STANDBY to disconnect.  
To talk to all Call Stations at the same time, press and hold the ALL CALL key.  
Release the ALL CALL key when the message is completed.  
ALL CALL  
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Headset and Belt Pack Operating Procedures  
Model C5000  
The Model C960AA Headset and Model C860AA Belt Pack Intercom controls  
are shown below.  
Headset and  
Belt Pack  
See the 3M™ Headset Intercom System, Model C960, Operating Instructions  
and the 3M™ Belt Pack Intercom System, Model C860, Operating Instructions  
for detailed information about headset and belt pack operations.  
Figure 4. Headset and Belt Pack Controls  
Press the ON switch to turn on the headset or belt pack.  
Press the OFF switch to turn off the headset or belt pack.  
Press to increase the volume. There are 15 available volume levels.  
1 ON Switch  
2 OFF Switch  
3 Volume Up  
Control  
Press to turn the volume down.  
4 Volume Down ▲  
Control  
Press either switch to connect to the calling location. Hold the switch to talk to  
the customer. Release the switch to listen.  
5 Talk Switches  
(T1 or T2)  
! Note  
If your location has more than one wireless system, contact your local dealer for  
information about Talk switch (T1 and T2) operations.  
Momentarily press and release to activate the Call Station scan feature.  
(Also used to disconnect a Call Station and return the system to standby mode.)  
6 Page/Call Station  
Scan Switch  
Press and hold to talk to internal personnel without being heard by the  
customer. Release the switch to listen. (With the switch released, you can hear  
both customers and internal paging.)  
7 TALK/Lock Switch Not used for this application.  
Push the battery release up and hold it while sliding the battery out of the  
8 Battery Release  
housing.  
! Note  
The C860 Belt Pack operates with either 1 or 2 batteries. If 2 batteries are used,  
replace both at the same time.  
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Model C5000  
Station Selector Operating Procedures  
To answer an incoming call, do the following:  
Operating Headsets  
and Belt Packs  
1. Press and hold either TALK key (T1 or T2) to connect to the first customer  
in order.  
The tone stops.  
The amber call indicator on the Station Selector paired with the headset  
(if used) stops flashing, but remains lit.  
2. Release the key to listen to the customer.  
The enunciator announces the Call Station number.  
You can then listen to the customer.  
To answer an incoming call, do the following:  
Responding to a Call  
1. Press and hold either TALK key (T1 or T2) to talk to the first customer in  
order.  
The tone stops.  
The amber call indicator on the Station Selector paired with the headset  
stops flashing, but remains lit.  
2. Release the key to listen to the customer. The call indicator remains lit.  
3. When you are finished talking and listening to the customer, press the  
PAGE key (P). The call is disconnected and the call indicator turns off.  
4. To respond to the next caller, repeat steps 1 through 3 to answer each call in  
order.  
To ignore the next call in order and talk to a customer at a specific Call  
Station, quickly press and release P once. The enunciator announces the  
numbers of each Call Station awaiting a response. When you hear the  
number of the desired Call Station announced:  
Press T1 or T2 to talk to the customer.  
Release to listen.  
To initiate a call to any Call Station:  
Initiating a Call  
1. The system must be in STANDBY mode.  
2. Momentarily press and release the PAGE (P) switch.  
The system enters the Call Station scan mode.  
The enunciator announces ”Select...All Call... One..Two...Three...”.  
3. When the enunciator announces the number of the Call Station you want to  
call, press and release T1 or T2.  
The enunciator announces “Connect One” (or the number of the Call  
Station you selected).  
4. Press and hold T1 or T2 to talk to the customer.  
5. When you are finished talking and listening to the customer, press P.  
The Call Station is disconnected and the call indicator on the Station  
Selector turns off.  
Repeat Steps 2 through 5 to initiate another call.  
Press and hold P to talk to other operators wearing headsets or belt packs.  
Release when the message is completed.  
Paging  
! Note  
Disable the TALK/LOCK feature on all headsets used with the Model C5000.  
See the 3M™ Headset Intercom System, Model C960, Operating Instructions  
and the 3M™ Belt Pack Intercom System, Model C860, Operating Instructions  
for detailed information about disabling this feature.  
Installation  
Instruction Note  
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3
InTouch Products  
Food Service Trades Business  
Commercial Care Division  
Printed on 50% recycled  
waste paper, including 10%  
post-consumer waste paper.  
Printed in U.S.A.  
3M 1998 July  
78-6912-0700-1  
3M Center, Building  
St. Paul, MN 55144-1000  
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