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Technology Codes  
HP does not change the name of a product every time the products technology changes. While this  
helps ensure continuing market momentum for HP products, it complicates technology deployment  
and support processes.  
To help solve this problem, HP has added a technology code to the serial number of each of its  
products. Since the BIOS must be matched to the notebooks hardware, the same code is used for the  
BIOS and the hardware. This manual refers to technology code differences where applicable.  
The table below shows the technology codes and the changes they signify for the products. Before  
downloading software or drivers or performing repairs, note the technology code for the HP notebook  
model.  
Note that the first two characters of the BIOS ID (for example, IC.M1.02) indicate the hardware  
technology. You can also determine the BIOS ID using the BIOS configuration utility, or by pressing  
Esc during the boot process when the HP logo appears.  
This manual contains service information for products with the following technology code.  
Technology code  
Product name  
Details  
IC  
Pavilion zt1100/xz200 series  
Omnibook xt1500 series  
Intel P4-M based platform supported with Via chipset  
and S3 integrated graphics.  
zt1100/xz200 and xt1500 Series  
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Contents  
Product Information ......................................................................................................... 7  
Notebook Features ........................................................................................................................... 7  
Operating the Notebook................................................................................................................. 12  
Turning the Notebook On and Off .......................................................................................... 12  
Resetting the Notebook ........................................................................................................... 13  
Changing the Boot Device ...................................................................................................... 13  
Hardware Specifications ................................................................................................................ 14  
Troubleshooting and Diagnostics................................................................................... 16  
Audio Problems....................................................................................................................... 16  
CD and DVD Problems........................................................................................................... 17  
Display Problems .................................................................................................................... 18  
Floppy Disk Drive Problems................................................................................................... 20  
Hard Disk Drive Problems ...................................................................................................... 20  
Heat Problems ......................................................................................................................... 21  
Infrared Problems.................................................................................................................... 21  
Keyboard and Pointing Device Problems................................................................................ 21  
LAN Problems......................................................................................................................... 22  
Memory Problems................................................................................................................... 23  
Modem Problems .................................................................................................................... 23  
One-Touch Button Problems................................................................................................... 25  
Parallel and USB Problems ..................................................................................................... 26  
PC Card (PCMCIA) Problems ................................................................................................ 27  
Performance Problems ............................................................................................................ 27  
Power and Battery Problems ................................................................................................... 28  
Printing Problems.................................................................................................................... 30  
SD Cards and MMC Cards...................................................................................................... 30  
Startup Problems ..................................................................................................................... 30  
Standby and Resume Problems ............................................................................................... 31  
Wireless Problems................................................................................................................... 31  
Using the e-Diagtools Diagnostic Tests......................................................................................... 33  
Using the BIOS Configuration Utility............................................................................................ 34  
Reinstalling and Updating Software.............................................................................. 37  
Recovering the Factory Software Installation................................................................................ 37  
Updating the Notebook BIOS ........................................................................................................ 38  
Updating the Windows Drivers...................................................................................................... 38  
Removing and Replacing Parts...................................................................................... 39  
Removing the Battery .................................................................................................................... 40  
Removing the Optical Drive Module............................................................................................. 41  
Removing the Hard Disk Drive...................................................................................................... 42  
Removing the Mini-PCI Card ........................................................................................................ 44  
Removing the Keyboard Cover...................................................................................................... 46  
Removing the Keyboard................................................................................................................. 48  
Removing an SDRAM Module...................................................................................................... 50  
Removing an Expansion SDRAM Module ............................................................................. 50  
Removing the System SDRAM Module................................................................................. 51  
Removing the Speakers.................................................................................................................. 52  
Removing the Fan .......................................................................................................................... 53  
Replacing Small Parts and Accessories.......................................................................................... 55  
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Reference Information.................................................................................................... 57  
Password Removal Policy..............................................................................................................57  
Hewlett-Packard Display Quality Statement..................................................................................57  
Figures  
Figure 1. Front View...............................................................................................................................7  
Figure 2. Back View ...............................................................................................................................8  
Figure 3. Bottom View............................................................................................................................9  
Figure 4. Main Status Lights.................................................................................................................10  
Figure 5. Keyboard Status Lights..........................................................................................................11  
Figure 6. Multimedia Buttons and Status Panel (selected models) .......................................................11  
Figure 7. Pressing the Reset Switch......................................................................................................13  
Figure 8. Removing the Battery............................................................................................................40  
Figure 9. Releasing the Plug-in Module................................................................................................41  
Figure 10. Removing the Hard Disk Drive ...........................................................................................42  
Figure 11. Removing the Hard Disk Tray.............................................................................................43  
Figure 12. Removing the Mini-PCI Card..............................................................................................45  
Figure 13. Removing the Keyboard Cover Retaining Screws...............................................................46  
Figure 14. Removing the Keyboard Cover ...........................................................................................47  
Figure 15. Loosening the Keyboard Retaining Screws.........................................................................48  
Figure 16. Disconnecting the Keyboard................................................................................................49  
Figure 17. Removing an Expansion SDRAM Module..........................................................................50  
Figure 18. Installing an Expansion SDRAM Module ...........................................................................51  
Figure 19. Removing the System SDRAM Module..............................................................................51  
Figure 20. Removing the Speakers........................................................................................................52  
Figure 21. Removing the Fan................................................................................................................54  
Tables  
Table 1. Battery Replacement Part Numbers ........................................................................................40  
Table 2. Optical Drive Module Replacement Part Numbers.................................................................41  
Table 3. Hard Disk Drive Replacement Part Numbers .........................................................................42  
Table 4. Mini-PCI Card Replacement Part Numbers............................................................................44  
Table 5. Keyboard Cover Replacement Part Numbers .........................................................................46  
Table 6. Keyboard Replacement Part Numbers ....................................................................................48  
Table 7. SDRAM Module Replacement Part Numbers ........................................................................50  
Table 8. Speaker Replacement Part Numbers.......................................................................................52  
Table 9. Fan Replacement Part Numbers..............................................................................................53  
Table 10. Replacing Small Parts ...........................................................................................................55  
Table 11. Pavilion zt1100/xz200 and Omnibook xt1500 Series Accessories .......................................56  
zt1100/xz200 and xt1500 Series  
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Product Information  
This section introduces the notebook and its components, and briefly describes basic operation.  
Notebook Features  
Figure 1. Front View  
1. One-Touch buttons (programmable).  
2. Power button.  
8. Volume controls (selected models).  
9. Mute button and indicator light (selected models).  
10. Removable DVD or DVD/CD-RW drive.  
11. CD/DVD eject button.  
3. Keyboard status lights: Caps Lock, Num Lock,  
CD/DVD drive activity.  
4. Touch pad/scroll pad on-off button (with on-off  
indicators on either side).  
12. Speaker (one on each side).  
13. Latch.  
5. Left and right click buttons.  
6. Touch pad.  
14. Built-in microphone.  
7. Scroll pad.  
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Figure 2. Back View  
15. AC adapter jack.  
24. IEEE 1394 connector.  
16. Parallel port (LPT1) (colored burgundy).  
17. External monitor (VGA) port (colored blue).  
18. Universal serial bus (USB) ports (2).  
19. S-video (TV out) port (colored yellow).  
20. Reset switch.  
25. SD-MMC Card slot.  
26. PC Card slot (Type II).  
27. PC Card eject button.  
28. Hard disk drive.  
29. Wireless on-off button and indicator light  
(selected models).  
21. Kensington lock slot (security connector).  
22. LAN port and indicators.  
30. External microphone jack (colored pink).  
31. Headphones jack (colored green).  
23. Modem.  
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Figure 3. Bottom View  
32. Infrared port (selected models).  
37. Docking port.  
33. Battery.  
38. Mini-PCI cover (no user-  
replaceable parts inside).  
34. CD/DVD drive latch.  
35. RAM cover.  
36. Battery latch.  
39. Hard disk drive retaining screws.  
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Figure 4. Main Status Lights  
1. Hard disk drive activity.  
On: the notebook is accessing the hard disk drive.  
2. Power mode.  
Green: the notebook is on (even if the display is off).  
Amber: the notebook is on standby.  
Off: the notebook is off or in hibernation.  
3. Battery charge status.  
Green: the AC adapter is connected and the battery is fully charged.  
Amber: the AC adapter is connected and the battery is charging.  
Red: the AC adapter is connected and the battery has a fault.  
Off: the AC adapter is not connected or the battery is missing.  
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Figure 5. Keyboard Status Lights  
1. Caps Lock. Caps Lock is active.  
2. Num Lock. Num Lock is active. (The Keypad Lock must also be on to use the  
embedded keypad.)  
3. CD/DVD drive activity. The drive is active.  
Figure 6. Multimedia Buttons and Status Panel (selected models)  
1. MP3 player launch button.  
2. Previous track button.  
3. Next track button.  
5. Status panel.  
6. Play/Pause button.  
7. Stop button.  
4. Status panel button.  
8. Multimedia power switch and  
indicator light.  
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Operating the Notebook  
Note  
This manual describes the notebook in its original factory configuration, with all settings at their  
default values.  
Turning the Notebook On and Off  
Power mode  
To enter this mode  
To turn on again  
On  
Press the power button.  
Power mode status light is green.  
Standby  
Click Start, Turn Off Computer,  
Stand By.  
–or–  
Press the power button.  
–or–  
Press the power button to  
quickly resume your  
session.  
Maintains current session in RAM.  
Turns off the display and other components.  
Saves significant power.  
Restarts quickly.  
Restores network connections.  
Power mode status light is amber.  
Allow timeout.  
Hibernation  
Saves current session to disk, then turns off.  
Saves maximum power.  
Click Start, Turn Off Computer,  
then press and hold Shift and  
click Hibernate.  
Press the power button to  
resume your session.  
Restores network connections.  
Power mode status light is off.  
–or–  
Allow timeout.  
Turn off  
Click Start, Turn Off Computer,  
Turn Off.  
–or–  
Press and hold the power  
button for four seconds (only  
if the Start menu procedure  
doesn’t work).  
Press the power button to  
start with a new session.  
Turns off without saving current session.  
Saves maximum power.  
At startup, resets everything, and starts a new  
session.  
Power mode status light is off.  
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Resetting the Notebook  
If Windows or the notebook stops responding and you cannot turn the notebook off, try the following  
in the order listed. Press the power button to restart.  
If possible, restart or turn off the notebook from within Windows: click Start, Turn Off Computer,  
Restart (or Turn Off).  
Press Ctrl+Alt+Del, then click Shut Down, Restart (or Turn Off).  
Press and hold the power button for about four seconds.  
Use a pen or straightened paper clip to press the reset switch on the back of the notebook.  
Figure 7. Pressing the Reset Switch  
Changing the Boot Device  
The notebook normally boots from its internal hard disk. You can also boot the notebook from an  
external USB floppy disk drive (optional accessory), the CD/DVD drive, or a local area network  
(LAN).  
1. Restart the notebook: click Start, Turn Off Computer, Restart.  
2. When the HP logo appears, press Esc to display the Boot menu.  
3. Use the arrow keys to select the boot device, and press Enter.  
If you want to boot from a specific device whenever it is present, change the boot order using the  
BIOS configuration utilitysee Using the BIOS Configuration Utilityon page 34.  
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Hardware Specifications  
The specifications shown below are subject to change. For the latest specifications, see the HP  
Notebook web site (www.hp.com/notebooks).  
Physical Attributes  
Dimensions:  
14.1-in models: 318 × 273 mm (12.5 × 10.75 in).  
15-in models: 330 × 278.3 mm (12.99 × 10.94 in).  
Thickness varies across unit.  
Weight varies with configuration, vendor components, and manufacturing options and  
processes. Minimum weight (14.1-in model): 2.7 kg (5.9 lb).  
Processor and  
Bus Architecture  
Intel Mobile Pentium 4 processor (starting at 1.5, 1.6, 1.7, 1.8 MHz and higher) with  
SpeedStep technology.  
1.6-V core, 1.3-V external, low-power processor.  
32-bit PCI bus.  
Graphics  
14.1/15-in XGA (1024x768) or 15-in SXGA+ (1400x1050) TFT LCD display.  
S3 Savage4 AGP4X 3D graphics.  
Supports 16 million colors and OpenGL graphics.  
Supports hardware acceleration for MPEG. Display driver supports MPEG2 overlay.  
Supports simultaneous LCD+CRT operation (same image on both displays).  
Integrated VGA.  
Up to 32-MB video memory (shared with system memory).  
Supports NTSC and PAL TV.  
Dual display for LCD and external monitor or TV.  
External color support: starting at 640 x 480, up to 1600 x 1200 display resolution.  
Power  
Rechargeable 8-cell Lilon battery: 14.8 V, 3900 mAH.  
Battery life: up to 2.5 hours (varies with model and usage).  
Battery recharge (100%): up to approx. 3 hours with system off (varies with model).  
Low-battery warning.  
Standby/hibernate and resume capability.  
Universal AC adapter: 100240 Vac (50/60 Hz) input, 19 Vdc output, 75 W, 3.95-  
amp, 387.5g, 127.3 mm x 51.5 mm x 29.3 mm.  
Mass Storage  
CD/DVD drive  
RAM  
20- to 40-GB removable IDE hard disk drive.  
8X DVD or 8X8X24X8 DVD/CD-RW (or higher) removable drive.  
Two slots for DDR SDRAM expansion (PC-2100) up to 1024 MB (2x512MB).  
266-MHz RAM bus.  
Audio System  
DirectSound.  
MIDI (playback) support.  
16-bit, full duplex stereo sound through two built-in speakers with integrated acoustic  
chambers. 1.5 W per channel, 64 voices.  
Built-in microphone.  
Polk Audio certified on 15-in models (pavilion).  
Dedicated mute and volume controls (selected models).  
DVD/CD player (can play while notebook is on standby, in hibernation, or off).  
3D-enhanced audio.  
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Communications  
56 Kpbs Ambit modem.  
10/100 LAN integrated.  
Keyboard and  
Pointing Devices  
87/88/91-key touch-type QWERTY keyboard with 101/102 key emulation.  
Embedded numeric keypad.  
12 function (Fn) keys.  
5 user-programmable One-Touch buttons.  
Touch pad with lock button and on-off indicator.  
Left and right click buttons, vertical scroll pad.  
Input/Output  
2 universal serial bus (USB) ports.  
15-pin VGA video-out (blue) with DDC support. (Resolution up to 1600 × 1200 × 64K  
or 16M colors. Refresh rate of 60 to 85 Hz, depending on resolution and color depth.)  
RJ-45 LAN jack.  
25-pin bi-directional high-speed ECP/EPP parallel (burgundy).  
S-video TV out (yellow).  
IEEE 1394 port.  
Docking port: supports optional simple port replicator.  
One DC-in jack.  
One microphone-in jack  
One headphone-out jack.  
Expandability  
One Type II 16-/32-bit PC Card slot (3.3- and 5-V support).  
CardBus enabled.  
One integrated Secure Digital Multi-Media Card slot.  
Optional simple port replicator (selected models).  
Security Features  
User and administrator passwords.  
DMI-accessible electronic serial number.  
Kensington MicroSaver lock slot.  
Environmental Limits  
Operating temperature: 0 to 40 °C (32 to 104 °F).  
Operating humidity: 10 to 90 percent RH (0 to 40 °C).  
Operating altitude: up to 10,000 ft (3000 m) at 25 °C (77 °F).  
Storage (non-operating) temperature: 20 to 65 °C (4 to 149 °F).  
Major ICs  
CPU: Intel Mobile Pentium 4 processor.  
North Bridge: VIA Pro Savage P4N266  
South Bridge: VIA VT8233CE  
Display controller: S3 Savage 4 in North Bridge.  
Audio controller: VIA/Realtek ALC201 AC97 Codec.  
CD player controller: O2 OZ-163.  
LAN: Realtek RTL8100L.  
CardBus controller: ENE 1410  
Keyboard/embedded controller: National NS87591.  
Super I/O: in South Bridge + VT1211.  
SD/MMC controller: W83L518D  
IEEE 1394 controller: VIA VT6306  
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Troubleshooting and Diagnostics  
This section contains solutions to several types of problems you may encounter when using the  
notebook. Try the solutions one at a time, in the order in which they are presented.  
You can also find technical tips and software updates for the notebook at the HP Business Support  
web site (www.hp.com/go/bizsupport).  
Audio Problems  
If no sound is audible  
Press Fn+Page Up several times.  
If available, press the rear volume control several times.  
Click the speaker icon on the taskbar (if present), and make sure Mute is not checked and the  
Volume slider is not set to the bottom.  
If available, press the mute button on the right side of the notebook once or twice until the  
indicator light goes off.  
The notebooks sound may not operate properly in MS-DOS mode.  
If sound does not record  
Check the software controls for recording sound: click Start, All Programs, Accessories,  
Entertainment, Sound Recorder.  
In Volume Control, click Options, Properties, and make sure the microphone is enabled in the  
recording controls.  
Test the audio with the e-Diagtools diagnosticssee Using the e-Diagtools Diagnostic Tests”  
on page 33.  
If you hear a loud high-pitched whine (feedback) from the speakers  
In Volume Control, try reducing the master volume.  
In Volume Control, click Options, Properties, and select the microphone option for the playback  
settings. Make sure the microphone is muted.  
Avoid using the built-in microphone and built-in speakers at the same time.  
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CD and DVD Problems  
If you can’t boot from a CD in the CD/DVD drive  
Make sure the CD is bootable, such as a Recovery CD.  
Make sure the CD-ROM/DVD drive is selected as the boot devicesee Changing the Boot  
Deviceon page 13.  
Restart the notebook.  
Test the CD/DVD drive with the e-Diagtools diagnosticssee Using the e-Diagtools Diagnostic  
Testson page 33.  
If a CD or DVD plays erratically  
Dirt or smudges can cause a disk to skip. Clean the disk with a soft cloth. If the disk is badly  
scratched, it may have to be replaced.  
Some DVDs include software called PC Friendly.You generally should not install this  
software, as it can cause errors or erratic play. If needed, uninstall it and restart the notebook.  
If a DVD movie stops playing in the middle  
You may have accidentally paused the DVD movie. Press the Play button to resume.  
The DVD may be double-sided. Open the DVD tray, and read the text near the center of the disk.  
If it says Side A, flip the disk over, close the tray, and press the Play button to continue playing  
the movie.  
If you get a Region Code error when playing a DVD movie  
DVDs have regional codes embedded in their disk data. These codes prevent DVD movies from  
being played outside the region of the world in which they are sold. If you get a Region Code  
error, you are trying to play a DVD intended for a different region.  
Important: Most DVD drives let you change the region code only a limited number of times  
(usually no more than four) to allow you to set the proper region code for your area. Please note  
that when you reach this limit, your last change to the region code will be hard-coded on the DVD  
drive, and will be permanent. The HP warranty does not cover the expense of correcting this  
situation.  
Refer to the help for the DVD player software for details about setting region codes.  
If the notebook cannot read a CD or DVD  
For a single-sided CD or DVD, make sure the disk is placed in the drive with the label facing up.  
Clean the disk with a soft cloth.  
Wait 5 to 10 seconds after closing the tray for the notebook to recognize the disk.  
Remove the disk from the drive, then restart the notebook.  
If you created the CD on a CD-RW drive, try using a different media brand. For best results use  
HP certified media. While other media may work, HP cannot guarantee compatibility.  
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If a DVD movie doesnt fill the screen  
Each side of a double-sided DVD has a different format (standard or widescreen). In widescreen  
format, black bands appear at the top and bottom of the screen. To view the standard format, flip  
the disk over and play the other side.  
If you have problems with display resolution or color depth while playing a DVD  
Set the display resolution and color depth before starting the DVD player. You cannot change  
these once the DVD player is started.  
Some combinations of color depth and resolution are not supported in DVD playback. If needed,  
reduce color depth or display resolution.  
If a DVD doesnt play with two displays  
Before starting the DVD player, press Fn+F5 to switch to one display. You cannot switch displays  
once the DVD player is started.  
If youre using both displays, the DVD image will not appear on any display set up as  
secondary. Click Start, Control Panel, Appearance and Themes, Display. Click Advanced on  
the Settings tab, then click the S3Display tab and change settings.  
Display Problems  
If the notebook is on, but the screen is blank  
Move the mouse or tap the touch pad or scroll pad. This will wake the display if it is off.  
Try pressing Fn+F2 to increase the display brightness.  
Press Fn+F5 in case the internal display was disabled. (Do this three times to return to the state  
you started from.)  
If the notebook is cold, allow it to warm up.  
If the screen is difficult to read  
Try setting the display resolution to its default setting of 1024×768: click Start, Control Panel,  
Appearance and Themes, Display, Settings.  
If part of the Windows desktop is not visible and you have to scroll down to see the  
taskbar, or does not fill the entire display and has a black border  
The display resolution may be set incorrectly. Adjust as needed.  
If an external display does not work  
Check the connections.  
Press Fn+F5 in case the external monitor was disabled. (Do this three times to return to the state  
you started from.)  
Test the display with the e-DiagTools diagnosticssee Using the e-Diagtools Diagnostic Tests”  
on page 33.  
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If one or more display pixels look bad  
TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot  
produce displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of  
cosmetic imperfection. These cosmetic imperfections may be visible under varying display conditions,  
and can appear as bright, dim, or dark spots. This issue is common across all vendors supplying TFT  
displays in their products and is not specific to the HP notebook display.  
HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP  
does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a  
small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications,  
including the following:  
No more than 6 pixels remain on (always one color, such as white, red, green, or blue dots).  
No more than 6 pixels remain off (always dark).  
No more than a total of 8 pixels stuck on or off.  
No other stuck pixel within 15 mm of a stuck pixel.  
Refer to HP Customer Care for a more comprehensive explanation of HP display quality. We expect  
that over time the industry will continue to produce displays with fewer inherent cosmetic  
imperfections, and we will adjust our HP guidelines as these improvements are implemented.  
If you have problems with display resolution or color depth while playing a DVD or a  
video file in AVI or MPEG format  
Set the display resolution and color depth before starting the DVD or video file player. You  
cannot change these settings once the player is started.  
Some combinations of color depth and resolution are not supported in DVD or AVI playback. If  
needed, reduce color depth or display resolution.  
If a DVD or a video file in AVI or MPEG format doesnt play with two displays  
Before starting the DVD or video file player, press Fn+F5 to switch to one display. You cannot  
switch displays once the player is started.  
If youre using both displays, the DVD or video image will not appear on any display set up as  
secondary. Click Start, Control Panel, Appearance and Themes, Display. Click Advanced on  
the Settings tab, then click the S3Display tab and change settings.  
If you have display problems while using a TV set as a monitor  
The notebooks S-video (TV-out) port is optimized for DVD display. Performance may vary  
when using the S-video port for other applications.  
Before using a TV set as a monitor, switch the notebooks display resolution to 800 by 600 pixels:  
1. Connect a video cable from the TV set to the notebooks S-video port (colored yellow) on  
the back of the notebook. (You dont need to turn the notebook off to do this.)  
2. Turn on the TV.  
3. Click Start, Control Panel, Appearance and Themes, Display, Settings, then click the  
Advanced button.  
4. On the S3Display tab, select TV as the Display Device, then click OK.  
5. Set the screen resolution to 800 by 600 pixels, then click OK.  
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If you have display problems while using a simple port replicator or a CRT monitor  
If you dock to a simple port replicator or attach a CRT monitor while the notebook is off, the  
notebook may not properly recognize the CRT when you restart the notebook, although its LCD  
display will be active. If this happens, select your preferred display device either of these ways:  
Press Fn+F5 repeatedly.  
Click Start, Control Panel, Appearance and Themes, Display, Settings, then click the  
Advanced button. On the S3Display tab, select the Display Device you want, then click OK.  
Floppy Disk Drive Problems  
If a floppy drive connected to the USB port doesnt work  
Make sure the drive is securely connected to the notebook.  
Restart the notebook: click Start, Turn Off Computer, Restart.  
Hard Disk Drive Problems  
If the notebooks hard drive doesnt spin  
Make sure the notebook has power. If necessary, connect the AC adapter, and make sure it is fully  
plugged into a power source and into the back of the notebook.  
Remove and reinsert the hard drivesee Removing the Hard Disk Driveon page 42.  
If the hard disk makes a buzzing or whining noise  
Important: Back up the drive immediately.  
See whether the noise is coming from elsewhere, such as the fan or a PC Card drive.  
If files are corrupted  
Check the hard disk: open My Computer, select the disk you want to scan, click File, Properties,  
and use the Tools tab.  
Run the Norton AntiVirus program.  
Test the hard disk drive with the e-DiagTools diagnosticssee Using the e-Diagtools Diagnostic  
Testson page 33.  
If necessary, format the hard disk and reinstall the original factory softwaresee Recovering the  
Factory Software Installationon page 37.  
If the hard drives reported capacity is less than its actual size  
The hard disk drive is preconfigured to allocate some space to diagnostic software, which is used  
in support and service of your notebook. This part of the hard drive is unavailable for other uses,  
and so is not included in the capacity of the hard drive as reported by Windows (My Computer,  
Properties).  
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Heat Problems  
Keep in mind that your notebook normally gets warm during routine operation. Charging the battery  
and running games and other programs that drive CPU usage toward 100% can further increase the  
notebooks temperature.  
If the notebook gets unusually warm  
Always set the notebook on a firm, flat surface, so that air can flow freely around and beneath it.  
Make sure the air vents on the right side and back of the notebook are clear.  
Make sure the fan is working properly. If needed, test the fans operation with the e-DiagTools  
diagnosticssee Using the e-Diagtools Diagnostic Testson page 33.  
Infrared Problems  
If you have problems with infrared communication  
Make sure the line between the two infrared ports is not blocked, and that the ports face each  
other as squarely as possible. The ports should be no more than 1 meter apart, with no  
obstructions between them. Sunlight, heat from nearby equipment, and other sources of infrared  
radiation can also interfere with infrared communications.  
Make sure only one application is using the infrared port.  
Keyboard and Pointing Device Problems  
If the pointer is difficult to control  
Adjust the pointer controls: click Start, Control Panel, Printers and Other Hardware, Mouse.  
If the touch pad or scroll pad doesnt work  
Dont use the touch pad or scroll pad while the notebook is rebooting or resuming. If this happens,  
try the following:  
Press any key on the keyboard.  
Put the notebook on standby, then resume operation.  
The touch pad and scroll pad are automatically disabled when the notebook is docked in a port  
replicator that has a PS/2 mouse connected.  
Restart the notebook: click Start, Turn Off Computer, Restart.  
Check settings: click Start, Control Pad, Printers and Other Hardware, Mouse, Scrolling.  
Test the keyboard and pointing devices with the e-DiagTools diagnosticssee Using the e-  
Diagtools Diagnostic Testson page 33.  
If the embedded numeric keypad doesnt work  
To type numbers, make sure Num Lock is on.  
Make sure the embedded Keypad Lock (Fn+F8) is onor that you press and hold the Fn key to  
temporarily access the embedded keypad.  
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If you cant type the euro symbol  
Hold Alt GR when you press the marked key.  
The euro symbol is not on the U.S. English keyboard. Make sure the embedded keypad is active  
(Fn+F8) and Num Lock is on, then press and hold Alt while typing 0128 on the numeric keypad.  
Support for the euro symbol requires software available from Microsoft. This software is installed  
in the factory software, but may not be included with retail Windows.  
If a special feature on a USB mouse doesnt work  
Make sure you installed any drivers included with the mouse.  
Restart the notebook, so that it will detect the mouse.  
LAN Problems  
If the built-in network adapter doesnt connect to the LAN  
Check all cables and connections. Try connecting at a different network station, if available.  
If the green light next to the LAN port does not light, the LAN cable may not be connected to the  
network or the network may be down. Try connecting a different computer to the cable.  
Use the networking problems troubleshooter in Windows Help and Support.  
Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the  
Device Manager. If the network interface is disabled, try to enable it. If it has a conflict, try  
disabling another device.  
Click Start, Control Panel, Network and Internet Connections, Network Connections. Make sure  
you have the correct clients and protocols installed.  
Make sure the LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for  
100Base-TX operation. Maximum cable length is 100 meters (330 feet).  
If you cant browse My Network Places  
Click Start, Search to look for a computer.  
If you cant log in to Netware servers  
If a Netware server is using IPX/SPX protocol, you may need to force your frame type to match  
the servers frame type. Check with your network administrator.  
If the notebook stops responding after booting  
Check whether you have a TCP/IP network with no DHCP server. This can cause a long delay at  
startup because DHCP is enabled. Contact your network administrator to determine the proper  
TCP/IP configuration.  
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Memory Problems  
If a message says you are out of memory  
Make sure drive C is not running low on free space.  
Use the memory troubleshooter in Windows Help and Support.  
If you are having memory problems while running MS-DOS programs, use the application and  
software problems troubleshooter in Windows Help and Support.  
Not all third-party memory cards have been tested for use with the notebook. Check the HP  
Test the notebooks memory with the e-DiagTools diagnosticssee Using the e-Diagtools  
Diagnostic Testson page 33.  
If memory doesnt increase after adding RAM  
Make sure the notebook is using only PC133 RAM modules.  
Modem Problems  
If the modem seems slow  
Check for excess static or noise on the line, which reduces the overall transmission speed. If  
necessary, contact your telephone company about fixing this type of problem. (When dialing  
internationally, line noise can be difficult to eliminate.)  
If you have call-waiting, disable ityour telephone company can provide instructions.  
Eliminate extra connections in the line. If possible, connect directly to the wall jack.  
Try another telephone line, preferably one normally used for a fax machine or modem.  
If the modem doesnt dial or no dial tone is detected  
Check all cables and connections.  
Connect a standard telephone to the phone line and make sure the line is working.  
Make sure someone else isnt using the same phone line.  
Try another telephone line, preferably one normally used for a fax machine or modem.  
If youre in a foreign country, the dial tone may not be recognized by the modem. Click Start,  
Control Panel, Printers and Other Hardware, Phone and Modem Options. Select your modem on  
the Modems tab, then click Properties, Modem, and disable the option that waits for a dial tone.  
Many countries impose a blackout period after a modem repeatedly fails to connect to a service  
provider. The number of failed attempts and the period you must wait before trying again differ  
from country to country: check with your telephone company.  
For example, if you are dialing from Italy and fail to connect to your server or cancel the  
connection, you must wait one minute before dialing that number again. If you dial before then,  
you will get an error message that says delay.After the fourth failed connection, you must wait  
one hour before trying the number again. If you dial before the hour is up, you will get a message  
that says black list.”  
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If the modem dials incorrectly  
Check the telephone number you entered, including any digits required for outside access or long  
distance.  
In Control Panel, open Phone and Modem Options, and check the dialing optionslook for  
duplicate digits for outside access or long distance.  
Make sure the number youre calling isnt busy.  
If youre in a foreign country, the dial tone may not be recognized by the modem. Click Start,  
Control Panel, Printers and Other Hardware, Phone and Modem Options. Select your modem on  
the Modems tab, then click Properties, Modem, and disable the option that waits for a dial tone.  
If you have call-waiting, disable ityour telephone company can provide instructions.  
If the modem dials but doesnt connect  
Make sure youre using an analog telephone line. You must not use a digital line. In a hotel, ask  
for a data line.  
Try another telephone line, preferably one normally used for a fax machine or modem.  
The modem at the other end may have a problem. Try dialing to a different modem.  
If the modem will not connect at 56K speed  
The host modem may not support a 56K (V.90) connection speed.  
Connection speed depends on several factors, such as the condition of the telephone line. Try  
connecting another time.  
If the modem will not connect at any speed  
Make sure youre using an analog telephone line. You must not use a digital line. In a hotel, ask  
for a data line.  
Make sure the telephone line goes directly from the notebooks modem phone jack to the  
telephone jack on the wall.  
If you have a single telephone line for voice and modem use, make sure no one else is using the  
line and that the phone is not off the hook.  
Try another telephone line, preferably one normally used for a fax machine or modem.  
Contact your Internet Service Provider (ISP). It's possible that service may be unavailable  
temporarily or that your settings are incorrect.  
Restart your notebook and attempt another connection.  
Download the latest modem driver from the technical support area of the HP notebook web site  
(www.hp.com/notebooks).  
Run the modem diagnostics:  
1. Click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options.  
2. Click the Modems tab, and select the modem you want to test.  
3. Click Properties, Diagnostics, Query Modem.  
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If the modem isnt detected  
Check the modem setup. In Control Panel, open Phone and Modem Options.  
Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the  
Device Manager. If the modem is disabled, try to enable it. If it has a conflict, try disabling  
another device.  
If youre running fax software using fax Class 2, try using Class 1.  
If the modem dials but you cant hear it  
If available, make sure the mute indicator is turned off. If its on, press the mute button.  
Check the speaker volume setting and mute setting.  
In Control Panel, open Phone and Modem Options. Select the modem and click Properties, then  
check the volume setting on the Modem tab.  
If the modem connects, but transferred data is bad  
In Control Panel, open Phone and Modem Options. Make sure the hardware settings match on  
sending and receiving modems.  
If the modem causes an ERROR message  
A string of AT commands may contain an incorrect command. If you entered commands as extra  
settings for the modem in Control Panel or in your communications software, check the  
commands.  
If the modem doesnt fax  
If youre using fax Class 2 in the fax software, try using Class 1.  
Close any other communications programs.  
If youre faxing by printing from an application, make sure youve selected the fax printer.  
Try turning off power management features temporarily.  
If the modem clicks repeatedly but doesnt connect  
Make sure youre using an analog telephone line. You must not use a digital line. In a hotel, ask  
for a data line.  
Check all cables and connections.  
One-Touch Button Problems  
If One-Touch buttons are not working properly  
Make sure the items associated with the buttons are the ones you want.  
If the onscreen display does not appear when pressing a One-Touch button  
Make sure the Onscreen Display is enabled.  
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Parallel and USB Problems  
If a USB mouse doesnt work properly  
Make sure you followed the manufacturers installation instructions completely and have installed  
the mouse properly. If not, repeat the procedure.  
Make sure the port connection is secure.  
Put the notebook on standby, then resume.  
Restart the notebook.  
Check mouse settings in Control Panel.  
Check the port settings in Control Panel: click Start, Control Panel, Performance and  
Maintenance, System. On the Hardware tab, open the Device Manager, and double-click  
Universal Serial Bus Controllers.  
If a USB modem doesnt work properly  
See Modem Problemson page 23.  
Make sure the port connection is secure.  
Use the modem troubleshooter (under Networking problems) in Windows Help and Support.  
Check the modem settings in Control Panel.  
Disable the internal modem:  
1. Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab,  
open the Device Manager.  
2. Double-click Modem to list the current modem devices.  
3. Double-click the internal modem, then select the option to disable the modem.  
Check the port settings in Control Panel: click Start, Control Panel, Performance and  
Maintenance, System. On the hardware tab, open the Device Manager, then double-click  
Universal Serial Bus controllers.  
If the parallel port is not working  
Make sure the port connection is secure.  
Check the port settings in Control Panel: click Start, Control Panel, Performance and  
Maintenance, System. On the Hardware tab, open the Device Manager, and double-click Ports  
(COM & LPT).  
Test the ports with the e-DiagTools diagnosticssee Using the e-Diagtools Diagnostic Tests”  
on page 33.  
If the USB port is not working  
Contact the vendor of the peripheral device and check the HP Notebook web site  
Check the port settings in Control Panel: click Start, Control Panel, Performance and  
Maintenance, System. On the Hardware tab, open the Device Manager, and double-click  
Universal Serial Bus controllers.  
Test the USB port with the e-DiagTools diagnosticssee Using the e-Diagtools Diagnostic  
Testson page 33.  
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PC Card (PCMCIA) Problems  
If the notebook doesnt recognize a PC card  
Remove and reinsert the PC card.  
Put the notebook on standby, then resume.  
Restart the notebook.  
If the card requires an IRQ, make sure one is available. If necessary, set the IRQ to an unused  
value: click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab,  
open the Device Manager, then view resources by type.  
installing certain PC cards.  
Make sure your notebook supports the problem PC card: check the HP Notebook web site  
Try the card in another computer to see whether the card functions properly.  
Test the PC card with the e-DiagTools diagnosticssee Using the e-Diagtools Diagnostic  
Testson page 33.  
If an I/O card stops communicating properly  
The card may have been reset if your notebook went on standby or into hibernation, or turned off.  
Exit any applications, then remove and reinsert the card.  
Check settings in Control Panel.  
If a PC card modem is not working  
Disable the internal modem:  
1. Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab,  
open the Device Manager.  
2. Double-click Modem to list the current modem devices.  
3. Double-click the internal modem, then select the option to disable the modem.  
Performance Problems  
For best performance with Windows XP, the notebook should have at least 128 MB of SDRAM.  
If the notebook pauses or runs sluggishly  
This may be normal Windows behavior. Certain background operations (such as a virus-scanning  
program) can affect can affect response time.  
Some file browsers respond slowly while processing graphics or waiting for broken network  
connections to time out.  
Press Ctrl+Alt+Del to see if an application is not responding.  
Restart the notebook.  
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If the notebooks hard disk drive frequently runs (as indicated by the hard drive light on the front  
of the notebook) while the notebook appears to be paused or running slowly, Windows is likely  
spending excess time writing to its swap file on the notebooks hard disk. Consider installing  
additional memory.  
Check the amount of available free disk space. Delete temporary and unneeded files.  
If the notebook stops responding  
Press Ctrl+Alt+Del to end the application that is not responding.  
Reset the notebooksee Resetting the Notebookon page 13.  
Power and Battery Problems  
If the notebook turns off immediately after it turns on  
Battery power is probably extremely low. Plug in the AC adapter or insert a charged battery.  
If the notebook keeps beeping  
The notebook beeps repeatedly when battery power is low (you can set this option in Power  
Options in Control Panel). Save your work, turn off the notebook immediately, and insert a  
charged battery or plug in the AC adapter.  
If the battery doesnt charge  
Make sure that the AC adapter is fully plugged into the power source and the notebook, and that  
the light on the adapter is on.  
If youre using a power strip, unplug the AC adapter from the power strip and plug it directly into  
a wall outlet.  
Make sure the battery is fully installed and locked in place.  
Move the notebook away from any nearby heat source. Unplug the AC adapter and allow the  
battery to cool down. If the battery gets too hot, it will not charge properly.  
If available, try another battery and AC adapter.  
If the notebook has a short operating time  
Turn down the display brightness.  
Check the timeout settings in Power Options in Control Panel.  
If you are running an application that has an automatic save feature (such as MS Word), disable  
this feature or increase the specified save time to reduce hard disk access.  
PC card use and heavy modem use can affect battery operating time.  
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Certain applications can cause excess CPU and power usage. (Users can get Intel Power Monitor  
When playing DVD movies on battery power, use Power Options in Control Panel to select the  
Portable/Laptop power scheme.  
You may need to periodically train the battery and calibrate the battery gauge. To do this, restart  
the notebook, press F6 when the HP logo appears, and follow the instructions that appear  
onscreen. This process requires four to five hours to complete, and you cannot use the notebook  
during this time.  
Battery life depends on notebook model and usage, as well as battery type, training, and  
calibration. The following are approximate lifespans by battery type:  
8-cell Li-Ion: up to 3.5 hours.  
6-cell Li-Ion: up to 2.5 hours.  
8-cell NiMH: up to 2 hours.  
Rechargeable batteries tend to degrade over time. If the operating time has gradually become  
shorter and the battery is more than a year or two old, you may need to replace the battery.  
If the Time Remaining for the battery is not correct  
The Time Remaining is an estimate based on the rate at which the notebook is using power at that  
instant. So, if you check the Time Remaining while the notebook is using a good deal of power  
(such as when reading from a CD or DVD), the value will likely show less time remaining than  
you really have, since you will probably later switch to tasks that require less power.  
If the notebook doesnt go on standby as expected  
If you have a connection to another computer, the notebook wont go on standby if the connection  
is active.  
If the notebook is performing an operation, it normally waits for the operation to finish before  
going on standby.  
If the notebook doesnt automatically hibernate as expected  
Make sure hibernation support is enabled: click Start, Control Panel, Performance and  
Maintenance, Power Options, then click the Hibernate tab.  
Also, check the Power Schemes tab. Make sure the Hibernate timeouts for both AC power and  
battery power are not set to Never.  
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Printing Problems  
Hint  
You can solve most printing problems by using the printing troubleshooter in Windows Help and  
Support.  
If a printer doesnt print  
Make sure the printer is on and has paper in it.  
Make sure you are using the correct printer cable or cable adapter, and that the cable is secure at  
both ends.  
Check for printer errors.  
If the left edge of printed output is missing  
Certain applications may not work properly with 600-dpi printers. If youre using such a printer,  
try selecting a compatible printer driver for a 300-dpi printer. For example, if you were using a  
600-dpi HP LaserJet printer, you might try using the HP LaserJet IIIsi driver (300 dpi).  
If an infrared printer doesnt print  
Make sure the printer is on and has paper in it.  
Check for printer errors.  
Make sure Windows is running; otherwise infrared printing is not available.  
See Infrared Problemson page 21.  
SD Cards and MMC Cards  
Your notebook supports Secure Digital cards (SD Cards) and MultiMediaCard cards (MMC Cards).  
The SD-MMC Card slot accepts those memory cards, which can be used with a variety of digital  
products such as PDAs, digital video camcorders, cellular phones, and digitial music devices.  
Startup Problems  
If the notebook doesnt respond when you turn it on  
Connect the AC adapter.  
Reset the notebook by using a pen or straightened paper clip to press the reset switch on the back  
of the notebook. Then press the power button to turn the notebook on.  
Dont use the touch pad while booting or resuming.  
If the notebook still doesnt respond, remove the battery and AC adapter, and remove any PC  
Card. Then reset the notebook using the reset switch on the back of the notebook, replace the  
battery and plug in the AC adapter, and turn on the notebook by pressing the power button.  
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If the notebook wont boot from battery power  
Make sure the battery is properly inserted and fully charged. Check the batterys charge by  
clicking the power icon in the taskbar, or using Power Options in Control Panel.  
If available, try another battery.  
If the notebook wont boot from the floppy disk drive  
Make sure the drive is installed correctly.  
Make sure the floppy disk drive is selected as the boot devicesee Changing the Boot Device”  
on page 13.  
If the notebook takes a long time to resume  
The notebook can routinely take a minute or more to resume if it has a network card installed.  
While the operating system is loading drivers and checking hardware and network connections,  
you will see a blinking cursor on your display. As soon as the hardware has been re-initialized, the  
Windows desktop will appear.  
Standby and Resume Problems  
If the notebook takes a long time to resume after being on standby  
The notebook can take a minute or longer to resume if a network card is installed. A blinking  
cursor appears on the display while the system is loading and checking hardware and network  
connections. As soon as the hardware is reinitialized, the Windows desktop appears.  
If you have general problems resuming from standby or hibernation  
Close all applications before going on standby or into hibernation.  
If the problems appeared after you installed new software (including drivers, such as printer  
drivers), uninstall the software. Contact the software application or device vendor for additional  
support.  
If a notebook with Bluetooth wont enter standby or hibernation  
Disable Bluetooth. If the Bluetooth device is transmitting, the notebook may not be able to enter  
standby or hibernation.  
Wireless Problems  
If you have problems with wireless communication  
Make sure the wireless indicator light is on.  
See LAN Problemson page 22.  
If you have trouble connecting to another computer in My Network Places  
Wait a few minutes, then press F5 to refresh the list of computers on the network.  
Click Start, Search to locate the computer.  
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If you cannot connect to a particular computer on the network  
Make sure the computer is properly connected to the network.  
Make sure your TCP/IP setup is correct for your network: click Start, Control Panel, Network and  
Internet Connections, Network Connections. Contact your system administrator for the correct  
settings.  
If the wireless link icon in the taskbar is red  
Make sure you are using the correct SSID and channel settings: click the wireless link icon in the  
taskbar and select Advanced Configuration. Contact your system administrator for the correct  
settings.  
Make sure you are in range of an access point (for an infrastructure connection) or other wireless  
computer (for an AdHoc connection).  
If you can connect, but the network is slow  
Check whether you might be in an area served by more than one wireless LAN. If so, the LANs  
could be interfering with each other.  
Move closer to the access point (for an infrastructure connection) or other wireless computer (for  
an AdHoc connection). You could be too far away for high-speed communication.  
Stop using any USB device that may be transferring large amounts of data, or adjust application  
settings to reduce the transfer rate.  
If a notebook with Bluetooth wont enter standby or hibernation  
Disable Bluetooth. If the Bluetooth device is transmitting, the notebook may not be able to enter  
standby or hibernation.  
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Using the e-Diagtools Diagnostic Tests  
The e-Diagtools hardware diagnostic program included with your notebook provides two levels of  
testing: automated testing using its basic hardware test, and advanced testing using individual  
hardware tests.  
The tests are designed to run after the system reboots. This ensures that the notebook will be in a  
predictable state, so the diagnostic program can properly test the hardware components. The tests are  
non-destructive and are intended to preserve the state of the notebook. The notebook reboots when  
you exit the program so drivers can be loaded.  
1. Restart the notebook: click Start, Turn Off Computer, Restart.  
2. When the HP logo appears, press F10 to start the diagnostic test.  
3. When the menu appears, press Enter to run e-Diagtools.  
The first time you run the program, you are prompted to select the language for the program.  
4. Follow the prompts to run e-Diagtools.  
5. When the Configuration Description appears, verify the list of detected hardware.  
6. Run the basic test. Press F2 to start the basic hardware test. The results appear when the test is  
complete.  
7. If you intend to exit without running the advanced tests, press F4 and then F7 to view the Support  
Ticket. Press Esc and then F3 to exit.  
8. Optional: Run the advanced tests. Press F2 to open the advanced test screen.  
9. Select and run the appropriate tests. Tests are listed only for detected hardware. Press the  
following keys to run tests:  
Enter  
Runs the highlighted test.  
F5 or Space  
Marks or unmarks the highlighted test.  
Marks or unmarks all tests in the current menu.  
Marks or unmarks all tests in all menus.  
Runs all marked tests.  
F6  
F7  
F10  
10. Save the Support Ticket. Press T to update and display a Support Ticket containing system and  
test information. Press Esc to exit.  
11. When you are finished running tests, press Esc to exit the advanced tests.  
12. Optional: To save the Support Ticket to a floppy disk, press F7, then Alt+C.  
13. Exit. Press F3 and then any key to exit and reboot.  
14. Optional: open the Support Ticket. In Windows, click Start, All Programs, HP e-DiagTools,  
e-DiagTools for Windows.  
15. Click View to display the Support Ticket.  
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16. To add information about your problem, click Comments and type the information, then click OK.  
To save or print the Support Ticket, click Save As or Print.  
To e-mail the Support Ticket to your support agent, click e-Mail. The first time you make an e-  
mail connection from this program, click Change Settings in the Connect window and enter the  
settings recommended by your support agent.  
e-DiagTools for Windows can also update the version of e-Diagtools on your notebooks hard disk. In  
e-DiagTools for Windows, use the e-Diagtools menu.  
If you have trouble running e-Diagtools from the hard disk, you can also run it from the Recovery  
CDs. Boot from disk 1 and select the diagnostics option.  
Using the BIOS Configuration Utility  
The BIOS (Basic Input and Output System) configuration utility enables you to change the notebooks  
system configuration, and to tailor the operation of your notebook to your individual work needs.  
1. Restart the notebook: click Start, Turn Off Computer, Restart.  
2. When the HP logo appears, press F2 to enter the BIOS configuration utility.  
3. The pointing devices are not active in the BIOS configuration utility, so you will need to use the  
keyboard to navigate:  
Press the left and right arrow keys to move among menus.  
Press the up and down arrow keys to move among parameters in a menu.  
Press Enter to open the dialog for the current parameter, or to select the parameter.  
Press Tab or the left and right arrow keys to move among selections in a dialog.  
Press the up and down arrow keys to move through values for the setting.  
Press Enter to close the dialog and accept the settings.  
4. After you select the options you want, use the Exit menu to exit the BIOS configuration utility.  
The following tables describe the settings for the notebooks initial BIOS release. If your notebooks  
BIOS version is different, some settings may differ from those shown, or may be absent.  
Startup Menu  
Setting  
Description  
Default  
Date and Time  
Sets the date using mm/dd/yyyy format and the time using 24-  
hour format. Value set takes effect immediately.  
Boot Device  
Shows the order of boot devices, with +indicating a device  
1. Hard Disk  
category. Move the entries to change the order. If the notebook 2. CD-ROM/  
has more than one device in a category, you can select the  
one scanned. Internal LAN appears in the list only if a built-in  
LAN is presentit provides diskless boot from a network  
server.  
DVD  
3. Diskette A  
4. Internal LAN  
CPU Serial Number  
For a processor with a serial number, makes the processor  
serial number available to software.  
Enabled  
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Components Menu  
Setting  
Description  
Default  
Enabled  
Enabled  
Keyboard Numlock  
Sets whether keyboard Num Lock is enabled at startup.  
Enables the LCD status panel.  
LCD Display on/off  
(selected models)  
LCD Display Date/Time  
(selected models)  
Sets the format for displaying the date and time on the LCD  
status panel.  
mm/dd/yy  
hh:mm AM/PM  
Security Menu  
Setting  
Description  
Default  
Set Admin Password  
Press Enter to set, change, or clear the administrator  
password, which protects BIOS settings. The password can  
have no more than 8 characters (0-9, A-Z), and cannot include  
special or accented characters. Also sets whether the  
password is required when the notebook boots, or to enter the  
BIOS configuration utility.  
Enter  
Set User Password  
Press Enter to set, change, or clear the user password. The  
password can have no more than 8 characters (0-9, A-Z), and  
cannot include special or accented characters. (The  
administrator password must be set first.) Also sets whether  
the password is required when the notebook boots, or to enter  
the BIOS configuration utility.  
Enter  
Exit Menu  
Setting  
Description  
Save and Reboot  
Exit (No Save)  
Saves changes, then exits and reboots.  
Discards any changes made since last save, then exits and  
reboots. Does not affect password, date, or time changes.  
Default Settings  
Restore Settings  
Restores default settings, and remains in the BIOS  
configuration utility. Does not affect password, date, or time  
changes.  
Discards any Setup changes made since last save, and  
remains in Setup. Does not affect password, date, or time  
changes.  
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Reinstalling and Updating Software  
You can use the Recovery CDs to recover the original factory software for your notebook.  
The Recovery CDs also provide Windows drivers specific to your notebook to configure a custom  
system. You can find drivers in these locations:  
On your notebooks hard drive under C:\hp\drivers.  
On the Recovery CDs under \hp\drivers.  
latest updates of software drivers for different operating systems.  
Recovering the Factory Software Installation  
You can use the Recovery CDs to reinstall the original factory software on your notebooks hard disk.  
You can also use the same process to create a larger Utility partition on your hard disk, or to create a  
Utility partition on a new hard disk. The hidden Utility partition contains the e-Diagtools diagnostic  
tests and stores hibernation data for operating systems that dont provide hibernation.  
CAUTION  
This procedure formats the notebooks hard disk drive and erases all data on the disk. After the  
hard disk is formatted, youll need to reinstall your applications.  
Do not interrupt the following process or unplug the AC adapter until the process is complete.  
1. Important: if possible, back up all data from the notebooks hard disk. The following steps delete  
all data from the disk.  
2. Connect the AC adapter to the notebook.  
3. Insert the Recovery CD (disk 1) into the notebooks CD/DVD drive. If the notebook is turned off,  
use a pin or straightened paper clip to press the release switch on the drive door to open it.  
4. Turn on or restart the notebook. If the notebook is running, click Start, Turn Off Computer,  
Restart.  
5. When the HP logo appears, press Esc to display the Boot menu.  
6. Use the arrow keys to select the CD-ROM/DVD drive as the boot device, and press Enter.  
7. When the Recovery CD dialog box appears, follow the displayed instructions. If prompted, accept  
the recommended partition size. If you install the factory software, the recovery process can take  
up to 15 minutes.  
If you want to create the Utility partition without installing the factory software, click Advanced  
and select not to install the operating system.  
If your hard disk is partitioned into several drives, you can install the factory software on drive C  
without affecting other drives. Click Advanced and select to restore only the C partition.  
8. Important: when prompted to reboot the notebook, press Ctrl+Alt+Del and follow any  
instructions that appear.  
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Updating the Notebook BIOS  
Hewlett-Packard may provide updates to the notebooks BIOS to enhance the capabilities of your  
and instructions will be provided with the updates.  
Updating the Windows Drivers  
From time to time, HP releases updated versions of the drivers for your notebook. These updates are  
intended to fix any problems that could be encountered in the drivers, and to keep your notebook  
running smoothly. In addition, HP normally provides drivers for other versions of Microsoft  
Windows, in case you decide to install a different version of Windows.  
Download the latest drivers for your notebook from the HP Business Support web site  
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Removing and Replacing Parts  
This chapter shows how to remove and replace the notebooks user-replaceable components.  
Caution  
Always provide proper grounding when performing repairs. Without proper  
grounding, an electrostatic discharge can damage the notebook and its  
components.  
Notes  
To reassemble a component, perform the removal procedure in reverse order. Any special notes  
required for reassembly are included at the end of each section.  
Symbols like this are used throughout this chapter to show approximate full-size screw  
outlines. Use these to verify the sizes of screws before you install them. Installing a wrong-size  
screw can damage the notebook. (The symbol shown represents an M2.5×5mm T-head screw.)  
Notes  
Please refer to the hp parts homeon the web for the latest part numbers.  
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Removing the Battery  
Table 1. Battery Replacement Part Numbers  
Description  
Part Number  
Exchange Part Number  
Battery, LiIon 8-cell  
F3172-60901  
Required Equipment  
None.  
Removal Procedure  
Slide the batterys release latch in the direction of the arrow on the latch, then lift the battery out  
of its compartment.  
Figure 8. Removing the Battery  
Reassembly Notes  
Insert the front end of the battery into the battery compartment, then press the back end in until  
the battery clicks into place.  
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Removing the Optical Drive Module  
Table 2. Optical Drive Module Replacement Part Numbers  
Description  
Part Number  
Exchange Part Number  
Drive, DVD module  
F3398-60911  
F3398-60912  
Drive, DVD/CD-RW Combo module  
Required Equipment  
None.  
Removal Procedure  
Slide the module release latch in the direction shown by the arrow on the latch, and remove the  
module.  
Figure 9. Releasing the Plug-in Module  
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Removing the Hard Disk Drive  
Table 3. Hard Disk Drive Replacement Part Numbers  
Exchange Part  
Number  
Description  
Part Number  
0950-4287  
0950-4310  
0950-4318  
0950-4312  
0950-4319  
0950-4360  
0950-4288  
0950-4313  
0950-4320  
Drive, hard disk (20,GB, 9.5mm, Toshiba FDB ATA100)  
Drive, hard disk (20 GB, 9.5mm, Hitachi ATA100)  
Drive, hard disk (20,GB, 9.5mm, IBM FDB ATA100)  
Drive, hard disk (30 GB, 9.5mm, Hitachi FDB ATA100)  
Drive, hard disk (30 GB, 9.5mm, IBM [Cascade] FDB ATA100)  
Drive, hard disk (30 GB, 9.5mm, Hitachi (Titan) ATA100)  
Drive, hard disk (40 GB, 9.5mm, Toshiba ATA100)  
Drive, hard disk (40 GB, 9.5mm, Hitachi ATA100)  
Drive, hard disk (40 GB, 9.5mm, IBM FDB ATA100)  
F3476-69002  
F3428-69502  
F3257-69501  
F3428-69501  
F3414-69500  
F3414-69501  
F3378-69102  
F3378-69101  
F3428-69500  
Required Equipment  
#0 Phillips screwdriver.  
Removal Procedure  
1. Unplug the AC adapter, if present, and remove the battery.  
2. On the bottom of the unit, remove both hard drive retaining screws.  
Screws,  
M2.5×4mm  
Figure 10. Removing the Hard Disk Drive  
3. Carefully pull the hard drive out of the notebook.  
4. Remove all four screws from the hard drive tray and drive case, then lift the drive out of the tray.  
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Screws,  
M2.5x4mm (2)  
Screws,  
M2.5x4mm (2)  
Figure 11. Removing the Hard Disk Tray  
Reassembly Notes  
Insert the connector end of the drive through the opening in the tray, then lower the drive into  
place.  
Carefully slide the hard drive assembly into its compartment. Press firmly to make sure the  
connector seats properly.  
Important  
If you are installing a new hard disk drive, install the factory software and operating system on the  
drive before loading any additional softwaresee Recovering the Factory Software Installation”  
on page 37.  
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Removing the Mini-PCI Card  
Certain notebook models include a mini-PCI card that contains either a modem or combined modem  
and 802.11 wireless.  
Table 4. Mini-PCI Card Replacement Part Numbers  
Description  
Part Number  
F3377-60950  
F3377-60951  
Exchange Part Number  
PCA, mini-PCI (modem)  
PCA, mini-PCI (modem/802.11)  
Caution  
Provide proper grounding and handle the card only by its edges, or you could damage it through  
electrostatic discharge.  
Required Equipment  
#0 Phillips screwdriver.  
Removal Procedure  
1. Unplug the AC adapter, if present, and remove the battery.  
2. On the bottom of the notebook, loosen the screw holding the mini-PCI cover (the cover retains the  
screw), and remove the cover.  
3. Press outward to release the latches at the sides of the card, and carefully lift its free edge up.  
4. Disconnect the cable(s) from the card.  
5. Gently pull the card out of its connector.  
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Figure 12. Removing the Mini-PCI Card  
Reassembly Notes  
Reattach the cable(s) to the card, and tuck them into the compartment.  
Gently press the card into the connector at an angle of about 30°, until it is fully inserted. Then  
press down on both sides of the card until the latches snap closed.  
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Removing the Keyboard Cover  
Table 5. Keyboard Cover Replacement Part Numbers  
Description  
Part Number  
F3398-60917  
F3379-60913  
Exchange Part Number  
Cover, keyboard (with LED lens)  
Cover, keyboard, 15-in  
Required Equipment  
#0 Phillips screwdriver.  
Small flat-blade screwdriver.  
Removal Procedure  
1. Unplug the AC adapter, if present, and remove the battery.  
2. Close the notebooks display, and remove both screws from the backs of the hinge covers.  
Screws,  
M2.5x4mm (2)  
Figure 13. Removing the Keyboard Cover Retaining Screws  
3. Open the display so that it lays flat.  
4. Use the flat-blade screwdriver to carefully pry up the right end of the keyboard cover just above  
the Page Up key, then lift the end until the cover unsnaps.  
Caution  
When removing the keyboard cover, be careful not to pull on the cable that connects the  
keyboard cover to the notebook.  
5. Carefully lift the cover to unsnap the latches above the center One-Touch button and the F1 key,  
then lift the cover about an inch off of the notebook.  
6. Disconnect the keyboard cover switch cable from the motherboard, and remove the cover from  
the notebook.  
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Figure 14. Removing the Keyboard Cover  
Reassembly Notes  
Make sure the keyboard cover switch cable is securely connected to the motherboard.  
Bend the center of the keyboard cover upward slightly, and insert the tabs on the ends of the cover  
into the slots in the notebooks case. Fit the hinge covers over the hinges, and gently press the  
cover into place.  
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Removing the Keyboard  
Table 6. Keyboard Replacement Part Numbers  
Description  
Part Number Exchange Part  
Number  
Keyboard, French (zt1100/xz200 series only)  
Keyboard, French Canadian (zt1100/xz200 series only)  
Keyboard, German (xt1500 series only) (Europe only)  
Keyboard, International English (xt1500 series only) (Europe only)  
Keyboard, Italian (xt1500 series only) (Europe only)  
Keyboard, Spanish  
F3428-60903  
F3428-60909  
F3428-60911  
F3428-60912  
F3428-60904  
F3428-60905  
F3428-60908  
F3428-60902  
F3428-60901  
Keyboard, Swiss (xt1500 series only) (Europe only)  
Keyboard, UK English (zt1100/xz200 series only)  
Keyboard, US English (zt1100/xz200 series only)  
Required Equipment  
#0 Phillips screwdriver.  
Small flat-head screwdriver.  
Removal Procedure  
1. Unplug the AC adapter, if present, and remove the battery.  
2. Remove the keyboard cover (page 44).  
3. Loosen the three retaining screws along the top of the keyboard (the keyboard retains the screws).  
Figure 15. Loosening the Keyboard Retaining Screws  
Caution  
When opening the keyboard, be careful not to pull on the ribbon cable that connects the keyboard  
to the notebook.  
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4. Raise the top of the keyboard, then lift the keyboard up and out of the notebook.  
5. Lay the keyboard face down on the top case, forward of its normal position, and disconnect the  
ribbon cable from the motherboard.  
Warning  
Do not touch the metal surfaces inside the notebook until they have cooled off. They could  
be very hot if the notebook was running recently.  
Figure 16. Disconnecting the Keyboard  
Reassembly Notes  
Lay the keyboard face down on the top case, forward of its normal position, and reconnect the  
ribbon cable.  
Slip the metal tabs on the bottom of the keyboard into their slots in the top case, then lower the  
keyboard into place.  
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Removing an SDRAM Module  
The notebook has no SDRAM built into its motherboard, but has two slots for PC133 SDRAM  
modules: a system SDRAM slot beneath the keyboard (containing an SDRAM module installed at the  
factory), and an expansion slot on the bottom of the unit.  
Table 7. SDRAM Module Replacement Part Numbers  
Description  
Part Number  
F4694-60901  
F4695-60901  
F4696-60901  
Exchange Part Number  
Module, SDRAM, 128 MB DDR, PC266 SODIMM  
Module, SDRAM, 256 MB DDR, PC266 SODIMM  
Module, SDRAM, 512 MB DDR, PC266 SODIMM  
Caution  
Provide proper grounding and handle the SDRAM module only by its edges, or you could  
damage the module through electrostatic discharge.  
Required Equipment  
#0 Phillips screwdriver.  
Removing an Expansion SDRAM Module  
Removal Procedure  
1. Unplug the AC adapter, if present, and remove the battery.  
2. On the bottom of the notebook, loosen the screw holding the SDRAM cover (the cover retains the  
screws), and remove the cover.  
3. Press outward to release the latches at the sides of the SDRAM module (so that the free edge of  
the module pops up), then pull the module out of the connector.  
Figure 17. Removing an Expansion SDRAM Module  
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Reassembly Notes  
Carefully press the SDRAM module into the connector at an angle of about 30°, until it is fully  
inserted. Then press down on both sides of the module until the latches snap closed.  
Figure 18. Installing an Expansion SDRAM Module  
Removing the System SDRAM Module  
Removal Procedure  
1. Unplug the AC adapter, if present, and remove the battery.  
2. Remove the keyboard cover (page 44).  
3. Open the keyboard (page 48, steps 1 though 5). You dont need to disconnect the keyboard cable.  
4. Press outward to release the latches at the sides of the SDRAM module (so that the free edge of  
the module pops up), then pull the module out of the connector.  
Figure 19. Removing the System SDRAM Module  
Reassembly Notes  
Carefully press the SDRAM module into the connector at an angle of about 30°, until it is fully  
inserted. Then press down on both sides of the module until the latches snap closed.  
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Removing the Speakers  
Table 8. Speaker Replacement Part Numbers  
Description  
Part Number  
Exchange Part Number  
Kit, speakers (L/R)  
F3398-60931  
Required Equipment  
#0 Phillips screwdriver.  
Removal Procedure  
1. Unplug the AC adapter, if present, and remove the battery.  
2. Remove these additional assemblies:  
Keyboard cover (page 44).  
Keyboard (page 48).  
3. Remove the retaining screws from each speaker. Disconnect the speaker wires from the  
motherboard, and lift the speakers out of the notebook.  
Figure 20. Removing the Speakers  
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Removing the Fan  
Table 9. Fan Replacement Part Numbers  
Description  
Part Number  
Exchange Part Number  
Fan, heatsink  
F3398-60935  
Required Equipment  
#0 Phillips screwdriver.  
Removal Procedure  
1. Unplug the AC adapter, if present, and remove the battery.  
2. Remove these additional assemblies:  
Keyboard cover (page 44).  
Keyboard (page 48).  
Right speaker (page 52).  
3. Disconnect the fan wires from the motherboard.  
4. Remove both retaining screws from the fan.  
5. Lift the fan out of the notebook.  
Caution  
Do not spin the fan blades with your finger, or you could damage the fans bearings.  
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Figure 21. Removing the Fan  
Reassembly Notes  
Make sure the fan wires are not pinned under the fan, and is securely plugged into its socket.  
If present, make sure the wireless cables are not trapped under or behind the fan.  
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Replacing Small Parts and Accessories  
The following small parts are user-replaceable.  
Table 10. Replacing Small Parts  
Part  
Part Numbers  
Replacement Procedure  
Cover, mini-PCI  
Included in door kit  
F3377-60933  
On the bottom of the notebook, loosen the screw in the mini-PCI  
cover (the cover retains the screw) and remove the cover.  
Cover, expansion  
SDRAM  
Included in door kit  
F3377-60933  
On the bottom of the notebook, loosen the screw in the SDRAM  
module cover (the cover retains the screw) and remove the cover.  
Covers, screw (on  
display bezel)  
Included in  
feet/cover kit  
F3377-60967  
Insert a small flat-blade screwdriver under the cover and pry it loose.  
To replace, firmly press the adhesive side of the cover into the  
recess.  
Feet, rubber  
Included in  
feet/cover kit  
F3377-60967  
Insert a small flat-blade screwdriver under the foot and pry it loose.  
To replace, firmly press the adhesive side of the foot into the recess.  
Cover, mini-PCI  
Included in door kit  
F3377-60933  
On the bottom of the notebook, loosen the screw in the mini-PCI  
cover (the cover retains the screw) and remove the cover.  
Cover, expansion  
SDRAM  
Included in door kit  
F3377-60933  
On the bottom of the notebook, loosen the screw in the SDRAM  
module cover (the cover retains the screw) and remove the cover.  
Covers, screw (on  
display bezel)  
Included in  
feet/cover kit  
F3377-60967  
Insert a small flat-blade screwdriver under the cover and pry it loose.  
To replace, firmly press the adhesive side of the cover into the  
recess.  
Feet, rubber  
Included in  
feet/cover kit  
F3377-60967  
Insert a small flat-blade screwdriver under the foot and pry it loose.  
To replace, firmly press the adhesive side of the foot into the recess.  
AC-Adapter-  
Ultraslim Delta  
75W s/PFC  
F4600-60901  
Cord, Pwr, Europe  
#ABB (2w)  
8120-6314  
8120-6315  
Cord, Pwr, UK &  
Singapore #ARS  
(2w)  
Cord, Pwr, UK  
#ABA (2w)  
8120-6313  
External Floppy  
Drive, USB  
D9510-63002  
Label, OB xt1500  
Label, Pav zt1000  
F3444-60911  
F3377-60983  
Port Replicator  
Assy  
F3494-60902  
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Table 11. Pavilion zt1100/xz200 and Omnibook xt1500 Series Accessories  
Accessory  
Description  
New Accessories  
F3172A  
Standard LiIon Battery  
Simple Port Replicator  
F3494B  
Tested Cross-Platform Accessories  
F5101A  
MCD USB Floppy Disk Drive Module (N. America PL-KV only)  
F1606A  
Omnibook Ballistic Nylon Case  
Omnibook Leather Case  
F1607A  
F1608A  
Omnibook Executive Case  
F1645A  
Kensington Lock  
F1747A  
Defcon Lock  
F1771A  
Universal Carrying Case  
F1778A  
Promotional Carrying Case (NAM & AP)  
Standard Carrying Case (Europe Only)  
Executive Leather Case (Europe only)  
USB Optical Mouse  
F1778B  
F2020A  
F2100A/F4815A  
F2135C  
Wireless Comm Access Point  
Wireless PC Card (128 bits)  
3Com Bluetooth PC Card  
F2136B  
F2196A/F4862A  
F2297A  
Car Adapter, 24 V (EU only)  
512 MB PC2100 DDR SDRAM 266 MHZ  
128 MB PC2100 DDR SDRAM 266 MHZ  
256 MB PC2100 DDR SDRAM 266 MHZ  
75W AC Adapter w/PFC  
F4496A  
F3495A  
F3496A  
F4600A/F4814A  
F4863A  
Wireless Access Point for SMB  
Other Accessories  
D9510B  
USB Floppy  
56  
Removing and Replacing Parts  
zt1100/xz200 and xt1500 Series  
Troubleshooting and Self-Repair Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Reference Information  
This section includes information on HPs password removal policy, and on notebook display quality.  
Password Removal Policy  
If the user forgets the system password, the user calls HP Customer Care to determine the proper  
password removal procedure. The user must provide proof of ownership, and the notebook must be  
operated during the procedure.  
The password removal procedure is protected as HP Company Private information. There are a  
restricted number of locations that can perform password removal. The procedure may not be  
disclosed or distributed outside those locations.  
Password removal is strictly controlled. Hewlett-Packard and authorized support providers must  
ensure with written evidence that the notebook being cleansedis actually in the possession of the  
notebooks actual and current owner. This requires a sales receipt showing the notebook serial number  
and owners name, or a written statement from the owner attesting that he or she is the owner of the  
notebook. The statement can be a fax copy of the document. The fact that the notebook is in the hands  
of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will  
not remove the password of a notebook for any non-owner, even if it is requested by law enforcement  
agencies. If you receive such a request, you should notify management and HP Corporate Legal  
immediately. (These requests may require a court order prior to our participation.)  
Further, the entity removing the password must log the name, serial number, and date of the removal,  
and file the written backup with the log. The log and backup are subject to standard record retention  
process and review.  
The final issue relating to removal of passwords is that HP cannot provide information to users that  
would assist them in improperly removing a password and opening a notebook.  
Hewlett-Packard Display Quality Statement  
TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot  
produce large displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level  
of cosmetic imperfection. These cosmetic imperfections may be visible to the customer under varying  
display conditions, and can appear as bright, dim, or dark spots. This issue is common across all  
vendors supplying TFT displays in their products and is not specific to the HP notebook display.  
HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP  
does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a  
small number of cosmetic imperfections and still conform to HPs cosmetic quality specifications.  
zt1100/xz200 and xt1500 Series  
Reference Information  
57  
Troubleshooting and Self-Repair Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Here are some guidelines for determining what action to take on customerscomplaints of cosmetic  
imperfections in their TFT displays:  
1. View the notebook under the customers normal operating conditions.  
This means that if the customer uses the notebook predominately in DOS, in Windows, or in some  
other application or combination of applications, you should make the determination under those  
same applications. Self test is not a normal operating condition and is not a sufficient tool for  
interpreting display quality.  
2. Use the table below to determine whether the display should be considered for replacement. These  
are the only conditions in this guideline that may call for a replacement due to a defect in material  
or workmanship based on the HP Limited Warranty Statement.  
3. If a display is considered for replacement, make sure the customer understands that cosmetic  
variations may also exist on the replacement display, and may require the customer to use a work-  
around to obscure the cosmetic imperfection.  
4. Displays with cosmetic imperfections that do not conform to the above conditions and tests will  
not normally be considered for display replacement. The HP-responsible person working with the  
customer should identify work-arounds that are reasonable and appropriate for that customer.  
Customers who require a more perfect display solution should consider switching to a notebook  
with a DSTN display.  
We expect that over time the industry will continue to produce displays with fewer inherent cosmetic  
imperfections, and we will adjust our HP guidelines as these improvements are implemented.  
Type of Imperfection  
Imperfections Not Allowed  
Electrical Imperfections:  
7 or more single bright dots.  
(a)  
Bright dots  
7 or more single dark dots.  
(a)  
Dark dots  
9 or more total (bright and dark combined) defective dots.  
Any occurrence of multiple defective dots within 15 mm.  
Mechanical Imperfections:  
Any polarizer bubble, discoloration, or dent that is visible from at least  
36 cm (14 in).  
Discoloration  
(b)  
Polarizer bubbles, dents  
Definitions of imperfections:  
a
A bright or dark dot is a subpixel (red, green, or blue dot) that is stuck on or off.  
b
A polarizer dent or bubble is a light spot with a darker border that appears on a lighted display and does  
not change size. In contrast, a polarizer scratch is a light line that is visible on a darker background and  
does not change size.  
58  
Reference Information  
zt1100/xz200 and xt1500 Series  
Troubleshooting and Self-Repair Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  

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