3Com Switch 3C17500 User Manual

Switch 8800  
Installation Guide  
Version 3.0  
3C17500 14-slot Starter Kit  
3C17501 10-slot Starter Kit  
3C17502 7-slot Starter Kit  
and associated modules  
Part No. 10014384  
Document Number: DUA1750-0AA01  
Published December 2004  
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ABOUT THIS GUIDE  
This guide describes the 3Com® Switch 8800 and how to install hardware,  
configure and boot software, and maintain software and hardware. This guide  
also provides troubleshooting and support information for your switch.  
This guide is intended for Qualified Service personnel who are responsible for  
configuring, using, and managing the switches. It assumes a working knowledge  
of local area network (LAN) operations and familiarity with communication  
protocols that are used to interconnect LANs.  
Always download the Release Notes for your product from the 3Com World Wide  
Web site and check for the latest updates to software and product  
documentation:  
Conventions  
Table 1 lists icon conventions that are used throughout this guide.  
Table 1 Notice Icons  
Icon  
Notice Type  
Description  
Information note  
Information that describes important features or  
instructions.  
Caution  
Warning  
Information that alerts you to potential loss of data  
or potential damage to an application, system, or  
device.  
Information that alerts you to potential personal  
injury.  
Table 2 lists text conventions that are used throughout this guide.  
Table 2 Text Conventions  
Convention  
Description  
Screen displays  
This typeface represents information as it appears on the  
screen.  
Keyboard key names  
If you must press two or more keys simultaneously, the key  
names are linked with a plus sign (+), for example:  
Press Ctrl+Alt+Del  
The words “enter” and “type” When you see the word “enter” in this guide, you must type  
something, and then press Return or Enter. Do not press  
Return or Enter when an instruction simply says “type.”  
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4
ABOUT THIS GUIDE  
Table 2 Text Conventions  
Convention  
Description  
Words in italics  
Italics are used to:  
Emphasize a point.  
Denote a new term at the place where it is defined in the  
text.  
Identify menu names, menu commands, and software  
button names.  
Examples:  
From the Help menu, select Contents.  
Click OK.  
Words in bold  
Boldface type is used to highlight command names. For  
example, “Use the display user-interfacecommand  
to...”  
Related  
Documentation  
The following manuals offer additional information necessary for managing your  
Switch 8800:  
Switch 8800 Command Reference Guide — Provides detailed descriptions of  
command line interface (CLI) commands, that you require to manage your  
Switch 8800.  
Switch 8800 Configuration Guide— Describes how to configure your Switch  
8800 using the supported protocols and CLI commands.  
Switch 8800 Release Notes — Contains the latest information about your  
product. If information in this guide differs from information in the release  
notes, use the information in the Release Notes.  
These documents are available in Adobe Acrobat Reader Portable Document  
Format (PDF) on the CD-ROM that accompanies your router or on the 3Com  
World Wide Web site:  
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SWITCH 8800 COMPONENTS  
1
The chapter describes the following Switch 8800 components:  
Switch Chassis  
There are three Switch 8800 Models, the 7-Slot, 10-Slot, and the 14-Slot. Table 3  
lists the hardware features of each model.  
Table 3 Hardware Features of the Switch 8800 Models  
7-Slot Chassis  
10-Slot Chassis  
14-Slot Chassis  
Fabric slots  
I/O module slots  
Fan slot  
2
5
1
2
8
1
2
2
12  
2
AC power supply slots 2  
2
In each starter kit, one Fabric module is installed in the upper Fabric slot and one  
AC power supply is installed in the left power slot.  
Switch Backplane  
The Switch 8800 backplane is part of the integrated chassis and delivers  
high-speed data transfer between the Fabric and I/O modules. The backplane  
bandwidth capacity is 1,440 Tbps.  
The backplane supports the following functions:  
Interconnection of signals between modules  
Communication channels  
Hot swapping for modules  
Auto-recognition of slots  
Distribution of power and management of the power supply for the system  
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6
CHAPTER 1: SWITCH 8800 COMPONENTS  
Fabric Module  
The Fabric module (3C17508) is the core of Switch 8800 system. It has the  
following functions:  
Connects the I/O modules through a crossbar  
Manages and calculates routing table updates  
Performs software upgrade and system reset functions  
Monitors system power and the fan assembly  
Provides timing  
Figure 1 illustrates the front panel of the Fabric.  
Figure 1 Switch 8800 Fabric  
2
3
4
5
6
8
9 1011  
1
7
1 Compact Flash port  
7 I/O module LEDs  
8 SFS LED  
2 Management 10BASE-T/100BASE-TX port  
3 RS232/485 port  
9 RUN LED  
4 Console port  
10 ALM LED  
11 ACT LED  
5 AUX (modem) port  
6 Reset button  
Table 4 lists Fabric specifications.  
Table 4 Fabric Specifications  
Item  
Specification  
360 Gbps  
MPC755 133 Mhz  
512 KB  
Bandwidth  
CPU  
BootROM  
SDRAM  
Flash  
512 KB  
16 MB  
Dimensions (L x W) 366.7 mm x 340 mm (14.5 x 13.5 in)  
External ports  
One console port for local configuration management  
One AUX port for remote dial-up configuration management  
One 10BASE-T/100BASE-TX port for upgrade and network management  
One RS232/485 port for connecting an external PoE power rack  
One hot-swap Compact Flash port  
Maximum power  
consumption  
70 W  
Reset Button The reset button resets the entire system.  
Fixed Ports The Switch 8800 Fabric module provides the following fixed ports:  
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Fabric Module  
7
Compact Flash (CF) Port  
The Fabric module provides a CF port to accommodate a standard CF card, where  
you can save logging information, host version information, alarming and other  
diagnostic information. You can also use the CF port to upgrade software online.  
Management 10Base-T/100Base-TX port  
The management 10Base-T/100Base-TX port is connected to a computer using an  
RJ-45 connector. You can use this port for system application downloading and  
debugging. The management 10Base-T/100Base-TX port can also be connected to  
devices such as a network management workstation to manage the system  
remotely. Table 5 lists specifications for the management 10Base-T/100Base-TX  
port.  
Table 5 Management 10Base-T/100Base-TX Port Specifications  
Specification  
Port connector  
Number of ports  
Port speed  
Description  
RJ-45  
1
10 Mbps, half duple/full duplex  
100 Mbps, half duplex/full duplex  
Maximum transmission  
segment over the selected  
medium  
100 m (328 ft) over the category-5 twisted pair cable  
(crossover cable is required.)  
Services  
System software upgrade and network management  
See “RJ-45 Connector” on page 56 for an illustration of the RJ-45 connector.  
Table 6 describes the LEDs of the management 10Base-T/100Base-TX port.  
Table 6 Management 10Base-T/100Base-TX Port LEDs  
LED  
Description  
LINK  
Off — The line is not connected.  
Green — The line is connected.  
ACTIVE  
Green — No data is being transmitted.  
Green flashing — Data is being transmitted.  
RS232/RS485 port  
The RS232/RS485 port uses an RJ-45 connector to connect to an external power  
rack and monitor its status. Table 7 lists specifications for the RS232/485 port.  
Table 7 RS232/RS485 Port Specifications  
Specification  
Connector  
Description  
RJ-45  
Number of ports  
Functionality  
1 RS 232 or RS485 port depending on the type of cable.  
Reserved for monitoring and communication with an  
external subsystem  
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8
CHAPTER 1: SWITCH 8800 COMPONENTS  
Console Port  
The console port is connected to the configuration terminal using an RJ-45  
connector. You can use the console port for system debugging, configuration,  
maintenance, management, and loading application files.  
The console port can also be connected to a modem for functions such as remote  
system debugging, configuration, maintenance, and management. You can  
configure the baud rate on the console port.  
Table 8 lists console port specifications.  
Table 8 Console Port Specifications  
Specification  
Port connector  
Port standard  
Baud rate  
Description  
RJ-45  
Asynchronous EIA/TIA-232  
9600 bps (by default)  
15 m (45 ft)  
Transmission distance  
Services  
Connects with character terminal  
Connects with local or remote PC serial port and runs terminal  
emulation on a PC (a pair of modems are required for a  
remote connection)  
AUX (Modem) Port  
The AUX port uses an RJ-45 connector and serves as a backup port for the console  
port to connect a background terminal or a modem for remote system debugging,  
configuration, maintenance, and management. Table 9 lists AUX port  
specifications.  
Table 9 AUX Port Specifications  
Specification  
Connector  
Standard  
Description  
RJ-45  
Asynchronous EIA/TIA-232  
Functionality  
Connects a serial port of a PC (through a Modem pair for a  
remote PC) and runs terminal emulation on the PC.  
Module LEDs The module LEDs show the status of the I/O modules, as described in Table 10.  
Table 10 I/O Module LEDs  
LED  
Status description  
RUN  
Green or off — The module failed or has not been inserted.  
Green flashing, slow — The module is working normally.  
Green flashing, fast — The module is booting or is not  
registered successfully.  
ALM  
Off — The module is working normally or has not been  
inserted.  
Red or red flashing — The module failed or is not working  
normally.  
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I/O Modules  
9
Fabric Status LEDs The Fabric status LEDs show the status of the Fabric module, as described in  
Table 11 Fabric Status LEDs  
LED  
Status description  
SFS ( not available)  
ON — The switching Fabric unit is active.  
OFF— The switching Fabric unit is standby.  
RUN  
ALM  
ACT  
Green or off — The Fabric failed or has not been inserted.  
Green blinking — The Fabric is working normally.  
Red — The Fabric has alarms.  
OFF — The Fabric has no alarms.  
Green — The Fabric is in active mode.  
OFF — The Fabric is in standby mode.  
I/O Modules  
The Switch 8800 provides slots for five to twelve I/O modules, in addition to the  
Fabric slots. The following I/O modules are supported:  
Consider the following when selecting I/O modules:  
You can configure several I/O modules of the same type  
All I/O module slots are the same and any combination of I/O modules can be  
inserted  
You must select I/O module port cables that are compatible with each installed  
I/O module  
1-Port 10GBASE-X The 1-port 10GBASE-X (XENPAK) module provides a single 10 Gbps XENPAK port.  
(XENPAK) Module  
Figure 2 illustrates the front panel of the 1-port 10GBASE-X (XENPAK) module.  
Figure 2 Front Panel of the 1-Port 10GBASE-X (XENPAK) Module  
1
2
1 XENPAK port  
2 XENPAK port LEDs  
Table 12 describes the 1-port 10GBASE-X (XENPAK) module LEDs.  
Table 12 1-Port 10GBASE-X (XENPAK) Module LEDs  
LED  
Description  
LINK  
Off — The port is not operating  
On — The port is operating  
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10  
CHAPTER 1: SWITCH 8800 COMPONENTS  
Table 12 1-Port 10GBASE-X (XENPAK) Module LEDs (continued)  
LED  
Description  
ACT  
Off — No data is being sent or received  
Orange flashing — Data is being sent or received  
Table 13 lists specifications of the 1-port 10GBASE-X (XENPAK) module.  
Table 13 Specifications for the 1-Port 10GBASE-X (XENPAK) Module  
Specification  
CPU  
Description  
MPC8245  
BootROM  
512 KB  
SDRAM  
128 MB  
Dimensions (L x W)  
Power consumption  
Connector  
366.7 x 340 mm (14.5 x 13.4 in)  
60 W  
SC  
Number of ports  
Transmission rate  
1
10 Gbps  
Transceiver, cable and  
maximum transmission  
distance  
3CXENPAK92, 1310 nm, single mode optical fiber, 10 km (6 mi)  
3CXENPAK96, 1310 nm, single mode optical fiber, 40 km (25 mi)  
2-Port 10GBASE-X (XFP) The 2-Port 10GBASE-X (XFP) module provides two 10 Gbps XFP ports.  
Module  
Figure 3 Front Panel of the 2-Port 10GBASE-X (XFP) Module  
1
1
2
2
1 XFP ports  
2 XFP LEDs  
Table 14 describes the 2-Port 10GBASE-X (XFP) module LEDs.  
Table 14 2-Port 10GBASE-X (XFP) Module LED  
LED  
Description  
LINK  
Off — The port is not operating  
On — The port is operating  
ACT  
Off — No data is being sent or received  
Orange flashing — Data is being sent or received  
Table 15 lists the specifications of the 2-Port 10GBASE-X (XFP) module.  
Table 15 Specifications for the 2-Port 10GBASE-X (XFP) Module  
Specification  
CPU  
Description  
MPC8245  
512 KB  
BootROM  
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I/O Modules  
11  
Table 15 Specifications for the 2-Port 10GBASE-X (XFP) Module (continued)  
Specification  
SDRAM  
Description  
128 MB  
Dimensions (L x W)  
366.7 x 340 mm (14.5 x 13.4 in)  
87 W  
Maximum power  
consumption  
Number of ports  
Connector  
2
XFP LC  
10 Gbps  
Port transmission speed  
Transceiver, cable, and  
maximum transmission  
distance  
3CXFP92, 1310 nm 9/125 µm single mode optical fiber, 10 km (6  
mi)  
3CXFP96, 1550 nm, 9/125 µm single mode optical fiber, 40 km  
(25 mi)  
12-Port 1000BASE-X The 12-Port 1000BASE-X (SFP) module provides 12 1000BASE-X full duplex ports  
(SFP) Module and uses SFP cable.  
Each port on the 12-Port 1000BASE-X (SFP) module has 2 LEDs, as shown in  
Figure 4 Front Panel of the 12-Port 1000BASE-X (SFP) Module  
1
2
1 SFP ports  
2 SFP port LEDs  
Table 16 describes the LEDs on the 12-Port 1000BASE-X (SFP) module.  
Table 16 12-Port 1000BASE-X (SFP) Module LEDs  
LED  
Description  
LINK  
Off — The port is not operating  
On — The port is operating  
ACT  
Off — No data is being transmitted  
Orange flashing — Data is being transmitted  
Specifications of the 12-Port 1000BASE-X (SFP) module are described in Table 17.  
Table 17 Specifications for the 12-Port 1000BASE-X (SFP) Module  
Specification  
CPU  
Description  
MPC8245  
BootROM  
512 KB  
SDRAM  
128 MB  
Dimensions (L x W)  
366.7 x 340 mm (14.5 x 13.4 in)  
60 W  
Maximum power  
consumption  
Connector  
SFP/LC  
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12  
CHAPTER 1: SWITCH 8800 COMPONENTS  
Table 17 Specifications for the 12-Port 1000BASE-X (SFP) Module (continued)  
Specification  
Description  
12  
Number of ports  
Port transmission  
speed  
1000 Mbps  
Transceiver, cable,  
and maximum  
3CSFP91, 850 nm, 50/125 µm multi-mode optical fiber, 550 m (1804  
ft)  
transmission distance 3CSFP92, 1310 nm, 9/125 µm single mode optical fiber, 10 km (6 mi)  
3CSFP93, RJ-45, category 5 100 m (300 ft)  
3CSFP97, 1550 nm, 9/125 µm single mode optical fiber, 70 km (43 mi)  
24-Port 1000BASE-X The 24-port 1000BASE-X (SFP) module provides 24 1000BASE-X full duplex ports  
(SFP) Module and uses SFP cable.  
Figure 5 illustrates the front panel of the 24-port 1000BASE-X (SFP) module.  
Figure 5 Front Panel of the 24-Port 1000BASE-X (SFP) Module  
1
2
1 SFP ports  
2 SFP port LEDs  
Table 18 describes the 24-port 1000BASE-X (SFP) module LEDs.  
Table 18 24-Port 1000BASE-X (SFP) Module LEDs  
LED  
Description  
LINK  
Off — The port is not operating  
On — The port is operating  
ACT  
Off — No data is being transmitted  
Orange flashing — Data is being transmitted  
Table 19 lists specifications of the 24-port 1000BASE-X (SFP) module.  
Table 19 Specifications for the 24-Port 1000BASE-X (SFP) Module  
Specification  
CPU  
Description  
MPC8245  
512 KB  
BootROM  
SDRAM  
128 MB  
Dimensions (L x W) 366.7 x 340 mm (14.5 x 13.4 in)  
Power consumption 100 W  
Connector  
SFP  
Number of ports  
Transmission rate  
24  
1000 Mbps full duplex  
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I/O Modules  
13  
Table 19 Specifications for the 24-Port 1000BASE-X (SFP) Module (continued)  
Specification  
Description  
Transceiver, cable,  
and maximum  
transmission  
distance  
3CSFP91, 850 nm, 50/125 µm multi-mode optical fiber, 550 m (1804 ft)  
3CSFP92, 1310 nm, 9/125 µm single mode optical fiber, 10 km (6 mi)  
3CSFP93, RJ-45, category 5, 100 m (300 ft)  
3CSFP97, 1550 nm, 9/125 µm single mode optical fiber, 70 km (43 mi)  
24-Port The 24-Port 10/100/1000BASE-T (RJ45) module provides 24 10/100/1000BASE-T  
10/100/1000BASE-T (RJ45) auto-sensing Ethernet ports.  
(RJ45) Module  
Figure 6 illustrates the front panel of the 24-port 10/100/1000BASE-T (RJ45)  
module.  
Figure 6 Front Panel of the 24-Port 10/100/1000BASE-T (RJ45) Module  
1
2
1 Ethernet ports  
2 Ethernet port LEDs  
Table 20 describes the 24-port 10/100/1000BASE-T (RJ45) module LEDs.  
Table 20 24-Port 10/100/1000BASE-T (RJ45) Module LEDs  
LED  
Description  
LINK  
Off — The port is not operating  
On — The port is operating  
ACT  
Off — No data is being transmitted  
Orange flashing — Data is being transmitted  
Table 21 lists specifications of the 24-port 10/100/1000BASE-T (RJ45) module.  
Table 21 Specifications for the 24-Port 10/100/1000BASE-T (RJ45) Module  
Specification  
CPU  
Description  
MPC8245  
BootROM  
512 KB  
SDRAM  
128 MB  
Dimensions (L x W)  
Power consumption  
Connector  
366.7 x 340 mm (14.5 x 13.4 in)  
85 W  
RJ-45  
24  
Number of ports  
Transmission rate  
10 Mbps half/full duplex  
100 Mbps half/full duplex  
1000 Mbps full duplex  
Cable and maximum  
transmission distance  
Category-5 twisted pair  
100 m (328 ft)  
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14  
CHAPTER 1: SWITCH 8800 COMPONENTS  
Power Supply  
The Switch 8800 power supplies are installed at the bottom of the chassis, in the  
front. Only one AC power supply is required for each Switch 8800 chassis,  
although 2 power supply slots are provided to implement 1+1 redundancy.  
The 7-slot chassis uses a 1200 W auto-ranging power supply (3C17506).  
The 10- and 14-slot chassis use a 2000 W auto-ranging power supply (3C17507).  
When this power supply is used at 110 V, it delivers 1200 W of power, when used  
at 220 V, it delivers 2000 W of power.  
Do not combine 1200 W and 2000 W power supplies in the same chassis. If you  
have two power supplies in your Switch 8800 chassis, they must be of the same  
type.  
Figure 7 illustrates the 1200 W power supply for the Switch 8800.  
Figure 7 Switch 8800 Power Supply  
Table 22 describes the power supply LEDs.  
Table 22 Power Supply LED Status  
LED  
Description  
INPUT  
ON — The power switch in the ON position and power input is normal.  
OFF — No power is being supplied.  
OUTPUT  
FAIL  
ON — Power output is normal.  
OFF — Power output is not normal.  
ON — The power supply is not operating normally.  
OFF — The power supply is operating normally.  
Table 23 describes the specifications of the power supply for the Switch 8800  
chassis.  
Table 23 Specifications for the Switch 8800 Power Supply  
Specification  
Description  
Input  
7-slot Chassis  
10-slot Chassis  
14-slot Chassis  
100 to 240 V, 50 to 60 Hz  
Maximum tolerance  
90 to 264 VAC, 47 to 63 Hz  
14 A  
Maximum input  
current  
Maximum output  
1200 W  
1200 W (90 to 160 V)  
2000 W (160 to 264 V)  
Lightning protection  
Lightning protection must be provided for all chassis.  
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Fan Assembly  
15  
Power Cords In North America, power cords for both 110 V and 220 V power input are shipped  
with the Switch 8800 chassis. The power cord required depends on the power  
output demands of the system.  
Table 24 lists the power cord type that is required for each power supply.  
Table 24 Switch 8800 Power Cords  
Power Supply  
Power Cord  
7-slot chassis  
10-slot chassis  
1200 W  
14-slot chassis  
1200 W  
110 V  
220 V  
1200 W  
2000 W  
2000 W  
The North American 220 V power cord that is provided has a NEMA 6-20P  
20A/250VAC style plug. The 220 VAC wall outlet needed for this plug is a NEMA  
6-20R 20A/250V style outlet.  
Fan Assembly  
The fan assembly consists of four to six individual fans and is located on the right  
side of the chassis. They operate on -48 V DC current. Each starter kit includes the  
appropriate fan assembly. Figure 8 illustrates the faceplate of the fan assembly for  
the 7-slot chassis.  
Figure 8 Fan Assembly for the 7-Slot Chassis  
Table 25 describes the Status LEDs on the faceplate of the fan assembly.  
Table 25 Fan Assembly Status LEDs  
LED  
Description  
RUN  
OFF— The fan assembly is not operating normally  
ON — The fan assembly is operating normally  
ALM  
OFF — The fan assembly is operating normally  
ON — The fan assembly is not operating normally  
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16  
CHAPTER 1: SWITCH 8800 COMPONENTS  
Table 26 lists fan assembly specifications.  
Table 26 Switch 8800 Fan Assembly  
Specification 7-Slot Chassis  
Fan assembly needed 1 (3C17503)  
10-Slot Chassis  
14-Slot Chassis  
1 (3C17504)  
2 (3C17503)  
Number of fans  
Power input  
4
6
8
25 W  
35 W  
50 W  
The fans are directly connected to the backplane through connectors. Fan  
operation fault signals are collected and transmitted to the system alarm board  
through the backplane.  
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Switch 8800 Specifications  
17  
Switch 8800  
Specifications  
Table 27 provides detailed information about features of the Switch 8800.  
Table 27 Specifications for the Switch 8800 System  
Item  
7-Slot Chassis  
10-Slot Chassis  
14-Slot Chassis  
753 x 436 x 450 mm  
Dimensions  
(H x W x D)  
486 x 436 x 450 mm  
(19.1 x 17.2 x 17.7 in) (24.4 x 17.2 x 17.7 in) (29.6 x 17.2 x 17.7 in)  
619 x 436 x 450 mm  
Weight (with all  
components)  
65 Kg (143 lbs)  
80 Kg (176 lbs)  
120 Kg (265 lbs)  
Fabric slots  
2
2
2
System switching  
Packet processing  
Input voltage  
300 Gbps  
178 Mpps  
480 Gbps  
285 Mpps  
720 Gbps  
428 Mpps  
90 V to 264 V, 47 to 63 Hz  
Max power  
consumption  
(all components  
installed)  
665 W  
975 W  
1390 W  
Environment  
temperature  
and  
0 to 40 0 C (32 to 104 0 F) and 5% to 85%  
humidity  
Switch 8800 Software  
Features  
Table 28 describes the software features of the Switch 8800.  
Table 28 Switch 8800 Software Features  
Service  
Support  
Wire speed Layer 2  
switching  
Switching capacity of 720 Gbps  
Packet forwarding rate at 428 Mpps  
Wire speed forwarding (with forwarding delay less than 10µs) for  
I/O module ports  
Port auto-negotiation  
Switching mode  
Speed and duplex operation modes.  
Store and Forward mode  
MAC address table  
Address self-learning  
Implements IEEE 802.1D standard and supporting port lock.  
Address table: up to 64 K MAC addresses on each system, 12 K  
MAC addresses on each module.  
STP/RSTP  
Implements IEEE 802.1D/802.1w Standard  
Traffic control  
IEEE 802.3x traffic control (full duplex)  
Back-pressure Based Flow Control (half-duplex)  
Link aggregation  
VLAN  
31 groups of 8 ports  
4K VLANs, implements IEEE 802.1Q standard  
Port-based VLAN  
GARP and GVRP  
Routing between VLANs  
Broadcast storm  
suppression  
Supported  
Network protocol  
TCP/IP stack  
ARP  
DHCP Relay  
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18  
CHAPTER 1: SWITCH 8800 COMPONENTS  
Table 28 Switch 8800 Software Features (continued)  
Service  
Support  
IP address table  
IP routing  
Up to 128 K IP address forwarding entries  
Static routing  
RIP Version 1 and 2  
OSPF Version 2  
BGP-4*  
IS-IS*  
Multicast  
GMRP  
IGMP  
PIM-DM  
PIM-SM  
AAA and Security  
Access user authentication implements IEEE 802.1x  
Local authentication and RADIUS authentication  
User hierarchical management and password protection  
ACL, L2/L3/L4 information filtration (including frame filtration  
based on port and source/destination MAC address, packet  
filtration based on source/destination IP address and type of the  
upper layer protocol)  
Plain text and MD5 text authentication for OSPF and RIP Version 2.  
DES56 Encryption for SNMP v3*  
Reliability  
QoS  
VRRP  
Traffic classification  
Bandwidth management based on port, MAC address, IP address,  
TCP/UDP port number, ToS/Diffserv value and CAR. The granularity  
of bandwidth management is 64 Kbps.  
Priority-based on VLAN port, IEEE 801.1P and ToS/Diffserv.  
Support traffic classification to set CoS  
8 egress queues for each port  
Queue dispatching algorithm FIFO and PQ.  
Load and upgrade system Xmodem protocol  
software  
Telnet  
FTP and TFTP  
* In the advanced version of the software.  
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INSTALLING THE SWITCH 8800  
2
The following sections describe how to prepare and install the components of the  
Switch 8800:  
WARNING: Only trained and qualified personnel should install and maintain  
3Com products.  
Preparing to Install  
This section provides guidelines for preparing your site and switch for installation.  
General Safety Before installing your switch, note the following safety recommendations:  
Recommendations  
Switch off the power supply before connecting the cables.  
Keep the switch away from heat sources.  
Do not keep the switch in a damp place, and prevent liquid from getting into  
the switch.  
Ensure that the neutral point of the power is grounded properly, to avoid  
personal injury.  
Ensure that the power is off before plugging or unplugging the modules and  
cables of the switch.  
Before moving the chassis, disconnect all the power cords and external cables.  
To avoid damage to the switch, connect all the cables correctly. Never connect  
telephone cables (including the ISDN lines) to the console or AUX port.  
During the installation, wear an antistatic wrist strap and antistatic gloves. See  
“Static Electricity” on page 21 for additional information on preventing static.  
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20  
CHAPTER 2: INSTALLING THE SWITCH 8800  
WARNING: Follow local safety regulations when performing any operation with  
the Switch 8800. Follow the related safety information and special safety  
instructions provided by 3Com. 3Com bears no responsibility for accidents that  
occur due to violations of safe operation requirements.  
Electrical Safety To maintain electrical safety, note the following recommendations:  
Look carefully for possible hazards in your work area, such as ungrounded  
power extension cables, missing safety grounds, and moist floors.  
Locate the emergency power-off switch in the room where you are working.  
Shut the power off at once in the event of an accident.  
Unplug all the power cords and external cables before moving the chassis.  
Never assume that power is disconnected from a circuit. Always check.  
Moving the Switch Use caution when moving the Switch 8800. Note the following recommendations  
when moving the switch:  
Do not move the switch alone. Work with another person.  
Move the switch slowly. Never move suddenly or twist your body.  
Always disconnect all external cables (including power cord) before lifting or  
moving the chassis.  
Do not hold the power handles when carrying the switch.  
Do not put fingers into the vent of the chassis when carrying the switch.  
Since the power handles and vent have not been designed to bear the weight  
of the entire chassis, using them to carry the switch may damage the switch or  
even injure personnel.  
Laser Safety Some I/O modules on the Switch 8800 have optical ports. Make sure that an  
optical connector is connected to the optical ports, or a dust proof cover is fitted,  
as invisible laser radiation can be emitted from the port.  
WARNING: Never look at the transmit LED/laser through a magnifying device  
while it is powered on. Never look directly at the fiber TX port and fiber cable ends  
when they are powered on.  
General Site  
Requirements  
The environment of the installation site influences the performance and lifetime of  
the switch. The installation site for your switch should meet the requirements  
described in the following sections.  
Temperature and Humidity  
To ensure normal operation and to prolong the operational lifetime of the switch,  
the temperature and humidity of the equipment room must be within controlled  
limits. The requirements for the temperature and humidity of the switch  
installation site are listed in Table 29.  
Table 29 Temperature and Humidity Requirements  
Temperature  
Relative humidity (noncondensing)  
00 to 400C (320 to 1040F)  
10% to 90%  
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Installation Checklist  
21  
Static Electricity  
To prevent damage caused by the static electricity, ensure that:  
The equipment is grounded  
The equipment room is dust-proof  
Adequate temperature and humidity conditions are maintained.  
The operator wears an antistatic wrist strap while handling the module.  
The module is placed upward on the antistatic workbench, or put into an  
antistatic bag.  
Avoid direct contact with the elements of the circuit board.  
Electromagnetic Discharge  
To prevent damage by electromagnetic discharge, do the following:  
Take effective measures against electrical interference for the power supply  
system.  
Separate the working ground of the switch from the grounding device of the  
power equipment, or lightning conductor.  
Adopt electromagnetic shielding if necessary.  
Lightning Damage  
To minimize the risk of lightning damage do the following:  
Install a lightning arrester on the input end of a telephone cable, or other  
external line.  
Ensure that the PGND wire of the chassis is well grounded  
Ensure that the neutral point of the socket of AC power supply is well  
grounded  
Install a lightning arrester at the input end of the power supply  
Installation Space For better heat dissipation and equipment maintenance, 3Com recommends that  
you keep the front and back of the switch more than 1 meter (3 feet) away from  
the walls or other devices. The sides of the switch should be at least 0.8 meters  
(2.5 ft) away from the walls. If the optional rack is installed, the clear height of the  
room should be more than 3 meters (10 ft).  
Installation Checklist  
When you open the packing case of the switch, check the contents against the  
your order contract. Contact your Service representative if you find any  
discrepancies.  
To install the Switch 8800, you will need:  
Tools  
Phillips screwdriver  
Flat-head screwdriver  
Antistatic wrist strap  
Cables  
Console cable  
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22  
CHAPTER 2: INSTALLING THE SWITCH 8800  
AUX cable  
Power cord and chassis ground wire  
Interface cables for the selected interface modules  
Equipment  
The switch  
Ethernet 100BASE-T Hub or LAN switch  
Channel service unit/data service unit (CSU/DSU) or other data  
communications equipment (DCE) equipment (such as a modem)  
Configuration terminal, such as a PC  
Additional equipment for the selected interface modules  
Installing the Chassis  
You can install the Switch 8800 in a standard, 19-inch rack or on a workbench.  
Installing in a Standard When you are ready to install the Switch 8800 in the rack:  
Rack  
1 Carry the switch to the front of the rack. At least two people are required to move  
the switch.  
2 Put the switch on the tray or the guides and push it into the rack.  
3 Fix the switch in the rack with the combination screw and floating nuts that are  
shipped with the switch.  
Installing on a To install the switch on a workbench, take the following precautions:  
Workbench  
Ensure that the workbench is smooth and stable.  
Leave a heat-dissipation clearance in the front and back of the switch of more  
than 1 m (3 ft) and at least 0.8 meters (2.5 ft) away from the walls on the sides.  
Do not put heavy objects on the switch.  
Installing the Cabling  
Rack  
To install the cabling rack:  
1 Attach the rack brace to the left side of the chassis (opposite the fan frame).  
2 Insert the wiring channel into the brace and fasten the screws.  
Installing a Module  
To install a module:  
1 Wear an antistatic wrist strap.  
2 Remove the blank plate from the chassis slot and save it for future use.  
3 Hold the ejector levers of the module with both hands and push them outward.  
4 Align the module with the guides in the chassis and slide it gently into the slot.  
5 Push the module until the captive thumb screw on its handle bar touches the hole  
in the chassis.  
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Connecting the Ground Wire  
23  
6 Push the ejector levers inward and push the handle bar pin into the positioning  
hole in the chassis.  
7 Fasten the modules captive mounting screws into the holes in the chassis with a  
screwdriver.  
Connecting the  
Ground Wire  
To connect the ground wire:  
1 Wear an antistatic wrist strap.  
2 Remove the screw from the grounding hole in the switch chassis.  
3 Set the ground wire connector around the grounding screw.  
4 Fasten the grounding screw in the hole on the chassis.  
5 Connect the other end of the ground wire to the grounding bar of the switch.  
If you install the switch in a rack, 3Com recommends that the ground wire of the  
switch be connected to the grounding bar of the rack.  
WARNING: The resistance between switch chassis and the ground should be less  
than 1 ohm.  
Connecting and  
Configuring Power  
The Switch 8800 power supply has one power cord. Use the procedures in the  
following sections to connect and configure power to your Switch 8800.  
Connecting AC Power To connect the AC power cord:  
Cords  
1 Power off all the related parts of the switch before connecting the AC power cord  
2 Plug the power cord into the socket in the switch and attach the retention clip to  
the power cord plug.  
3 Plug the other end of the cord into a socket strip with surge protector. Connect  
the strip to the power source in the room.  
Figure 9 illustrates the power cord connection for the Switch 8800.  
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24  
CHAPTER 2: INSTALLING THE SWITCH 8800  
Figure 9 Power Cord Connection  
1
2
3 4 5  
1 Retention clip  
2 AC power socket  
3 Input LED  
4 Output LED  
5 Failure LED  
WARNING: For surge protection, the power should be channelled through an  
external protection device into the Switch 8800.  
Installing the Fan  
Assembly  
The Switch 8800 is delivered with the fan assembly already installed. If you need  
to replace a fan assembly, you can use the following procedure while the switch is  
running.  
1 Wear an antistatic wrist strap.  
2 Remove the fan frame from the pack.  
3 Hold the ejector levers on the fan frame with both hands and push them outward.  
4 Align the fan with the guides in the chassis and slide it gently into the slot.  
5 Push the fan until its positioning pin touches the hole in the chassis.  
6 Push the ejector levers inward.  
7 Push the handle bar pin into the hole in the chassis.  
WARNING: To avoid injury, do not touch any naked wire, terminal, or any other  
part of the product labelled Dangerous Voltage. Always wear the antistatic wrist  
strap when installing the fan.  
Installing Cables  
This section describes how to connect console and AUX cables to the Switch  
8800.  
Connecting the Console The console cable is an 8-core shielded cable. One end of the cable has a crimped  
Cable RJ-45 connector, which is plugged into the console port of the switch. The other  
end has both a DB-9-hole connector and a DB-25-hole connector for connection  
to a 9-hole or 25-hole serial port at the configuration terminal.  
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Installing Cables  
25  
See “Console Cable” on page 55 for cable illustration and pinout details.  
To connect a terminal or PC to the Switch 8800 using the console cable:  
1 Plug the DB-9 or DB-25 female plug of the console cable to the serial port of the  
PC or the terminal where the switch is to be configured.  
2 Connect the RJ-45 connector of the console cable to the console port of the  
switch.  
Connecting the AUX An AUX cable is used to connect the Switch 8800 to a modem in a remote dial-up  
Cable configuration.  
The AUX cable is an 8-core shielded cable. One end of the cable is an RS-232  
RJ-45 connector, which is used to plug into the switch at the AUX port. The other  
end has both a DB-9-pin connector and a DB-25 pin for connection to a 9-hole or  
25-hole serial port on the virtual modem.  
See “AUX Cable” on page 55 for cable illustration and pinout details.  
To connect the AUX cable:  
1 Plug the RJ-45 end of the AUX cable into the switch AUX port.  
2 Connect the DB-25 or DB-9 end of the AUX cable to the serial port of the virtual  
modem.  
Connecting Module This section describes how to connect electrical and optical cables.  
Cables  
Connecting Electrical Port Cables  
The 24-port 10/100/1000BASE-T module require a RJ-45 connector and  
category-5 twisted pair cable. See “RJ-45 Connector” on page 56 for an  
illustration of the RJ-45 connector and MDI/MDI-X pinout details.  
Use the following steps to connect the port:  
1 Plug one end of the straight-through cable into the Ethernet RJ-45 port of the  
switch.  
2 Plug the other end of the straight-through cable into the RJ-45 port of the hub or  
LAN Switch.  
Ports on 24-port 10/100/1000BASE-T modules support MDI/MDI-X auto-sensing.  
Connecting Optical Fiber Cables  
The following modules require fiber optic cables and the SC or LC fiber connector:  
1-port 10GBASE-X (XENPAK) module  
2-port 10GBASE-X (XFP) module  
12-port 1000BASE-X (SFP) module  
24-port 1000BASE-X (SFP) module  
See “Optical Fiber Cable Connectors” on page 57 for an illustration of the LC fiber  
optic cable connector.  
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26  
CHAPTER 2: INSTALLING THE SWITCH 8800  
Single-mode optical fiber cable is used for external connections of the single-mode  
optical port. Multi-mode optical fiber cable is used for external connections of the  
multi-mode optical port.  
WARNING: When a connector is not inserted in the optical port or when its  
dustproof cover is open, invisible radiation can escape from the optical port. Do  
not stare into the optical port directly. Cover the optical port if there is no  
connector plugged in.  
To attach the LC fiber connector:  
1 Plug one end of the LC fiber connector into the optical port in the module.  
2 Connect the other end of the connector to the corresponding device.  
Installing Cabling  
This section describes how to install and bind cables for your Switch 8800.  
Bench-Mounted Switch If you have installed your chassis on a bench, all interface cables run on the left  
side of the chassis in the cabling channel, and the chassis power cords run by the  
rear chassis panel.  
Rack-Mounted Switch If you have installed your switch in a 19-inch standard rack, the cables are bound  
on the cable binding rack at the left side of the chassis and arranged to run on the  
cable rack or under a raised floor. Collect all the transit data signal cable  
connectors and locate them on the floor of the chassis. Power cords run out of the  
rear left of the chassis and on a cable rack or under a raised floor.  
Cable Binding Keep the following precautions in mind as you bind cables:  
Do not allow cables to twist or bend as you bind them.  
The cable body cannot be bent at an angle that is more than twice its diameter.  
The cable running out of a connector cannot be bent more than five times its  
diameter.  
Different types of cables (power cord, signal cable, and ground wire) should  
not be bound together in a rack. Although different types of cable may cross  
over each other, they must not be bound together where they cross. For  
parallel cabling, the space between a power cord and a signal cable should be  
no less than 30 mm (1.25 in).  
The cable binding rack and cable channel inside and outside a rack should be  
smooth.  
The hole through which a cable runs through should be smooth or have a  
rubber grommet.  
Use plastic cabling ties to bind the cables.  
Bind cables before bending them. Ensure that no tie binds the bent part of any  
cables to prevent the core of the cable from breaking.  
Do not tie power cables to the guides of any mobile components.  
For the cable terminals fixed with screws, the screws or nuts should be  
fastened securely.  
Do not use tapping screws to fasten the cabling terminals.  
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Post-installation Checklist  
27  
Follow the parameters defined in Table 30 for binding cables with ties.  
Table 30 Cable Binding Parameters  
Cable Bundle Diameter  
10 mm (0.5in)  
Space Between Bundles  
80 – 150 mm (3.5 – 6 in)  
150 – 200 mm (6 – 8 in)  
200 – 300 mm (8 – 12 in)  
10 – 30 mm (.5 – 1.2 in)  
30 mm (1.2 in)  
Post-installation  
Checklist  
After you install your Switch 8800, use the checklist in Table 31 to verify that your  
switch operates correctly.  
WARNING: Confirm that you have turned off the power before checking your  
installation. Improper connections can injure people or damage components of  
the switch.  
Table 31 Installation Checklist  
Item  
Normal  
Abnormal (Remarks)  
Antistatic wrist strap  
Console cable  
Ground wire  
Power cord  
Fabric  
I/O module  
Fan frame  
Power supply  
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28  
CHAPTER 2: INSTALLING THE SWITCH 8800  
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CONFIGURING THE SWITCH 8800  
3
The following sections of this chapter describe how to configure and boot the  
Switch 8800:  
Configuring the  
Switch 8800 and a  
Local Terminal  
Configure the local terminal and Switch 8800, using Figure 10 as a reference. The  
terminal (a PC in this example) is connected to the switch console port using a  
console cable.  
Figure 10 Connecting the Switch 8800 to a PC  
Switch  
Console cable  
1 Plug the DB-9 or DB-25 female plug of the console cable into the serial port of the  
PC or the terminal where the switch will be configured.  
2 Connect the RJ-45 connector of the console cable to the console port of the  
switch.  
Setting Terminal  
Parameters  
To set terminal parameters and open a HyperTerminal session:  
1 Start the PC and select Start > Programs > Accessories > Communications >  
HyperTerminal.  
The Connection Description dialog box displays, as shown in Figure 11.  
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30  
CHAPTER 3: CONFIGURING THE SWITCH 8800  
Figure 11 Connection Description Dialog Box  
2 Enter the name of the new connection in the Name field and click OK. The dialog  
box, shown in Figure 12 displays. Select the serial port to be used from the  
Connect using dropdown menu.  
Figure 12 Properties Dialog Box  
3 After selecting a serial port, click OK. The port shown in Figure 13 displays and you  
can set serial port parameters. Set the following parameters:  
Baud rate = 9600  
Databit = 8  
Parity check = none  
Stopbit = 1  
Flow control = none  
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Setting Terminal Parameters  
31  
Figure 13 COM1 Properties Dialog Box  
4 Click OK. The HyperTerminal dialogue box displays, as shown in Figure 14.  
Figure 14 HyperTerminal Window  
5 Select Properties.  
6 In the Properties dialog box, select the Settings tab, shown in Figure 15.  
7 Select VT100 in the Emulation dropdown menu.  
8 Click OK.  
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32  
CHAPTER 3: CONFIGURING THE SWITCH 8800  
Figure 15 Settings Tab  
Booting the Switch  
8800  
Before powering on the Switch 8800, verify that:  
The Fabric and all I/O modules have been properly installed.  
Power cords have been properly connected.  
The voltage of power supply can meet the requirements on the switch.  
The console cable has been connected properly.  
The PC or terminal for configuration has been started.  
The terminal parameters have been set.  
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Booting the Switch 8800  
33  
Powering up and Turn on the power for the Switch 8800 and run the BootROM program. The  
Booting terminal displays the following information:  
Starting...  
*************************************************  
*
*
*
*
*
*
Switch 8800 Bootrom, Version 113  
*************************************************  
Copyright(C) 2000-2004 by 3COM Corporation, Inc.  
Creation date: Jul 5 2004, 10:43:58  
CPU type  
CPU L2 Cache  
: MPC755  
: 1024KB  
CPU Clock Speed : 400MHz  
BUS Clock Speed : 100MHz  
Memory Size  
: 512MB  
Flash file system init....done  
Board self testing...........................  
The board is steady  
SlotNo of this board is 4  
The MCX is existent  
BootRom main system CRC check is OK  
82559 register testing is OK  
EPLD1 testing is OK  
EPLD2 testing is OK  
16c2552 register testing is OK  
Please check LEDs......................LED testing finished  
The switch's Mac address is 0040.9c30.b2d4  
Press Ctrl+B to enter Boot Menu... 5  
To enter Boot Mode (see Chapter 6), press Ctrl+B during the 5 seconds that “Press  
Ctrl+B to enter Boot Menu...5” is displayed. To perform decompression  
immediately, press ESC while this message is displayed. If you do nothing, the  
system enters the following auto-booting port within 5 seconds:  
Auto-booting...  
Booting from Flash...  
Decompress  
Image...............................................................  
....................................................................  
.....OK!  
Starting at 0x10000...  
User interface con0 is available.  
The display of these messages indicates the completion of the switch  
auto-booting. Press Enter and the terminal screen displays:  
<3Com>  
Now you can begin the configuration for the Switch 8800.  
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34  
CHAPTER 3: CONFIGURING THE SWITCH 8800  
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MAINTAINING SOFTWARE  
4
This chapter covers the following topics:  
Upgrading Software  
The following sections describe how to upgrade software on your Switch 8800:  
Always save the configuration file before upgrading applications.  
Upgrading Software Use the following procedure to upgrade software with FTP:  
Using FTP  
1 Log in to the system with super-user privileges.  
2 From the SW8800 command line, transfer the file from the FTP server to the  
system, using the ftpcommand.  
3 Specify the file to boot the system from, using the bootcommand.  
4 Reboot the system, using the rebootcommand.  
The following example illustrates this procedure:  
<SW8800>su  
Password:  
Now user privilege is 3 level, and just commands which level is  
equal to or less than this level can be used.  
Privilege note: 0-VISIT, 1-MONITOR, 2-SYSTEM, 3-MANAGE  
<SW8800>ftp 192.168.25.210  
Trying ...  
Press CTRL+K to abort  
Connected.  
220 3COM FTP server (SunOS 5.6) ready.  
User(none): gmiller  
331 Password required for gmiller.  
Password: xxxxxxx  
230 User gmiller logged in.  
[ftp]bin  
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36  
CHAPTER 4: MAINTAINING SOFTWARE  
200 Type set to I.  
[ftp]get 88003.app  
200 PORT command successful.  
150 Binary data connection for 88003.app (192.168.25.210,1117)  
(6725435 bytes).  
226 Binary Transfer complete.  
FTP: 6725435 byte(s) received in 96.753 second(s) 25.00K  
byte(s)/sec.  
[ftp] quit  
221 Goodbye.  
<SW8800>boot boot-loader 88003.app  
The specified file will be booted next time!  
<SW8800>reboot  
This command will reboot the system. Continue? [Y/N] y  
For more detailed descriptions of the setup and procedures for upgrading  
software, see the remaining sections in this chapter.  
Upgrading Software To perform this operation, you must have a network connection between the  
Using The BOOT Menu Ethernet port on the Switch 8800 Fabric module and the FTP/TFTP server. In  
addition, you should verify that the file you want to use for the upgrade procedure  
is on the FTP/TFTP server in the appropriate directory.  
There are several procedures you must perform to complete this operation. They  
are described in the following sections:  
Boot the System  
After powering on the Switch 8800, the BootROM program runs automatically.  
The terminal displays the following information:  
Starting......  
*************************************************  
*
*
*
*
*
*
Switch 8800 Bootrom, Version 113  
*************************************************  
Copyright(C) 2000-2004 by 3COM Corporation, Inc.  
Creation date: Jul 5 2004, 10:43:58  
CPU type  
CPU L2 Cache  
: MPC755  
: 1024KB  
CPU Clock Speed : 400MHz  
BUS Clock Speed : 100MHz  
Memory Size  
: 512MB  
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Upgrading Software  
37  
Flash file system init....done  
Board self testing...........................  
The board is steady  
SlotNo of this board is 4  
The MCX is existent  
BootRom main system CRC check is OK  
82559 register testing is OK  
EPLD1 testing is OK  
EPLD2 testing is OK  
16c2552 register testing is OK  
Please check LEDs......................LED testing finished  
The switch's Mac address is 0040.9c30.b2d4  
Press Ctrl+B to enter Boot Menu...  
To access the BOOT Menu, press Ctrl+B during the five seconds that “Press Ctrl-B  
to enter Boot Menu...” displays. After five seconds, the system begins program  
decompression. If you want to access the BOOT Menu after this, you must reboot  
the switch.  
1 Press Ctrl+B. The system displays:  
Initialize flash file system. Please wait!  
Password :  
CAUTION: While using the switch, keep in mind the modified BOOTROM  
password.  
2 Enter the BootROM password. After entering the correct password (no password  
is set for the switch by default), the system displays the Main Menu:  
MAIN MENU  
1. Boot with default mode  
2. Boot from Flash  
3. Boot from CF card  
4. Enter serial submenu  
5. Enter ethernet submenu  
6. Modify Flash description area  
7. Modify bootrom password  
0. Reboot  
Enter your choice(0-7):  
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38  
CHAPTER 4: MAINTAINING SOFTWARE  
Modify the Ethernet Interface Boot Parameters  
Before you can download a file to Flash, you must configure the Ethernet interface  
boot parameters.  
1 Select option 5from the Main Menu. The Ethernet Submenu displays:  
ETHERNET SUBMENU  
1. Download file to SDRAM through ethernet interface and boot  
2. Download file to Flash through ethernet interface  
3. Modify ethernet interface boot parameter  
0. Return to main menu  
Be sure to select 3 to modify boot parameter before downloading!  
Enter your choice(0-3): 3  
2 Select option 3from the Ethernet Submenu. The following information displays:  
Note: Two protocols for download, tftp & ftp.  
You can modify the flags following the menu.  
tftp--0x80, ftp--0x0.  
'.' = clear field; '-' = go to previous field; ^D = quit  
boot device  
processor number  
host name  
: fei0  
: 0  
: 8512  
file name  
: 88002.app 88003.app  
inet on ethernet (e) : 192.168.25.210  
inet on backplane (b): 192.168.25.158  
host inet (h)  
gateway inet (g)  
user (u)  
: 192.168.25.2  
:
: 1234  
ftp password (pw) (blank = use rsh): 1234  
flags (f)  
target name (tn)  
: 0x80  
:
startup script (s) :  
other (o)  
:
3 Modify this information as follows:  
file name— Enter the name of the file you want to download.  
inet on ethernet (e)— Enter the IP address of the Ethernet port on the  
Fabric.  
inet on backplane (b)— Enter the IP address of the backplane.  
host inet (h)— Enter the IP address of the FTP or TFTP server.  
4 TFTP is the default download protocol. If you want to perform the download  
operation with FTP, make the following additional changes:  
user (u)— Enter your FTP user name.  
ftp password (pw)— Enter your FTP password.  
flags (f)— Enter 0x0.  
5 Press Enter. The following message and the Ethernet Submenu display:  
Write flash...done!  
ETHERNET SUBMENU  
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Upgrading Software  
39  
1. Download file to SDRAM through ethernet interface and boot  
2. Download file to Flash through ethernet interface  
3. Modify ethernet interface boot parameter  
0. Return to main menu  
Enter your choice(0-3): 2  
Download an Application to Flash Memory  
To download an application to flash memory:  
1 Select option 2 on the Ethernet Submenu. The following text displays:  
Attached TCP/IP interface to fei0.  
Attaching network interface lo0... done.  
boot device  
unit number  
processor number  
host name  
: fei  
: 0  
: 0  
: 8512  
file name  
: 88003-04.app  
inet on ethernet (e) : 192.168.25.210:ffffff00  
inet on backplane (b): 192.168.25.158  
host inet (h)  
user (u)  
: 192.168.25.2  
: 1234  
ftp password (pw)  
flags (f)  
: 1234  
: 0x80  
Prepare for loading...................................OK  
Loading...............done  
Free flash Space : 9657344 bytes  
Writing  
Flash...............................................................  
....................................................................  
....................................................................  
....................................................................  
....................................................................  
....................................................................  
...........Done  
2 The Ethernet Submenu displays:  
ETHERNET SUBMENU  
1. Download file to SDRAM through ethernet interface and boot  
2. Download file to Flash through ethernet interface  
3. Modify ethernet interface boot parameter  
0. Return to main menu  
Enter your choice(0-3):0  
3 Select 0to return to the Main Menu.  
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40  
CHAPTER 4: MAINTAINING SOFTWARE  
Boot from Flash  
To boot the system from Flash using the downloaded file, do the following:  
1 Select option 2from the Main Menu. The following information displays:  
Booting from Flash  
Be sure the BaudRate is 9600bps!  
Decompress  
Image...............................................................  
....................................................................  
...........OK!  
Starting at 0x10000...  
Upgrading Software The Xmodem protocol transmits files through serial ports and supports both  
Using Xmodem 128-byte and 1K-byte packets. Xmodem also supports two types of check; normal  
checksum and CRC. When there is a packet error, retransmission is supported,  
normally 10 times.  
The Xmodem protocol completes transmission by receiving and sending programs.  
The receiving program first sends the negotiating characters to negotiate the  
check means. After passing the negotiation, the sending program begins to send  
the packet.  
The receiving program checks the packet according to the negotiated means after  
receiving a complete packet. The acknowledgement characters are sent after  
passing the check and then the sending program continues to send the next  
packet. If the check fails, negative characters are sent and the sending program  
sends the packet again.  
1 Boot the system and press Ctrl/B to access the Main Menu:  
MAIN MENU  
1. Boot with default mode  
2. Boot from Flash  
3. Boot from CF card  
4. Enter serial submenu  
5. Enter ethernet submenu  
6. Modify Flash description area  
7. Modify bootrom password  
0. Reboot  
Enter your choice(0-7):4  
2 Select option 4and press Enter. The Serial Submenu displays:  
SERIAL SUBMENU  
1. Download file to SDRAM through serial interface and boot  
2. Download file to Flash through serial interface  
3. Modify serial interface boot parameter  
0. Return to main menu  
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Upgrading Software  
41  
Enter your choice(0-3): 3  
3 Select option 3.The select download baudrate menu displays:  
1: 9600(default)  
2: 19200  
3: 38400  
4: 57600  
5: 115200  
please select an appropriate baudrate:  
Enter your choice(1-5): 5  
4 Select the appropriate download speed. For example, enter 5to select a download  
speed of 115200 bps.  
5 Press Enter. The terminal displays the following information:  
BaudRate is 115200 bps. Please change the terminal's speed to 115200  
bps  
6 After you change the baud rate for the serial port on the Switch 8800, you must  
change the baud rate at the configuration terminal so that the two baud rates are  
the same. When the baud rates are the same, the Serial Submenu displays:  
SERIAL SUBMENU  
1. Download file to SDRAM through serial interface and boot  
2. Download file to Flash through serial interface  
3. Modify serial interface boot parameter  
0. Return to main menu  
Enter your choice(0-3): 2  
7 Select option 2and press Enter to start downloading. The terminal displays the  
following information:  
Please Select File .  
XMODEM downloading ...CCC  
8 Select Transfer\Send File from the terminal window.  
9 Click Browse in the Send file dialog box, shown in Figure 16 and select the  
application you want to download.  
Figure 16 Send File dialog box  
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42  
CHAPTER 4: MAINTAINING SOFTWARE  
10 Change the protocol name for the download to Xmodem.  
11 Click Send. The dialog box shown in Figure 17 displays.  
Figure 17 Xmodem File Send Dialog Box  
12 After the download is complete, the Serial Submenu is displayed:  
Loading ...CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC done!  
SERIAL SUBMENU  
1. Download file to SDRAM through serial interface and boot  
2. Download file to Flash through serial interface  
3. Modify serial interface boot parameter  
0. Return to main menu  
Enter your choice(0-3): 0  
13 Select option 0to return to the Main Menu:  
MAIN MENU  
1. Boot with default mode  
2. Boot from Flash  
3. Boot from CF card  
4. Enter serial submenu  
5. Enter ethernet submenu  
6. Modify Flash description area  
7. Modify bootrom password  
0. Reboot  
Enter your choice(0-7): 2  
14 From the Main Menu, select option 2. The following message displays:  
Booting from Flash  
Be sure the BaudRate is 9600bps!  
Decompress  
Image...............................................................  
....................................................................  
.....OK!  
Starting at 0x10000...  
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Lost Passwords  
43  
Upgrading Software TFTP (Trivial File Transfer Protocol) is a simple file transfer protocol that is used  
Using TFTP without complex interaction between clients and servers.  
The client initiates a TFTP transmission. To download files, the client sends a read  
request packet to the TFTP server, receives the packet from the server, and sends  
the acknowledgement to the server. To upload files, the client sends a write  
request packet to the TFTP server, sends the data packet to the server, and receives  
the acknowledgement from the server.  
The Switch 8800 provides the functions of the TFTP client.  
A TFTP Server program is shipped on the CDROM with the Switch 8800.  
Before you upgrade:  
Verify that there is a connection between the TFTP server and the Switch 8800  
(use the pingcommand.)  
Verify that the TFTP server is set up according to the manufacturer's instructions  
and that it is enabled and pointing to the correct directory.  
To upgrade using TFTP:  
1 Verify that you are logged in with super-user privileges.  
2 From the Switch 8800 command line (in user view), TFTP the image file from the  
TFTP server to the Switch 8800 using the following command:  
tftp <TFTP Server IP Address> get <Source File/image>< Dest  
File-Optional>  
3 Set the boot parameters to specify the file to boot the system from, using the  
following command:  
boot boot-loader filename  
4 Reboot the system.  
The following example illustrates this procedure:  
<SW8800>tftp 192.168.25.210 get 88003.app  
Transfer file in binary mode.  
Now begin to download file from remote tftp server, please wait...  
/
TFTP: 5690749 bytes received in 376 second(s).  
File downloaded successfully.  
<SW8800>boot boot-loader 88003.app  
The specified file will be booted next time!  
<SW8800>reboot  
This command will reboot the system. Continue? [Y/N] y  
Lost Passwords  
If the BootROM password of the switch is lost, contact your local support center,  
listed in Appendix B.  
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44  
CHAPTER 4: MAINTAINING SOFTWARE  
Using the BOOT Menu  
After you power on the Switch 8800, the BootROM program runs automatically.  
The terminal displays the following information:  
Starting...  
*************************************************  
*
*
*
*
*
*
Switch 8800 Bootrom, Version 113  
*************************************************  
Copyright(C) 2000-2004 by 3COM Corporation, Inc.  
Creation date: Jul 5 2004, 10:43:58  
CPU type  
CPU L2 Cache  
: MPC755  
: 1024KB  
CPU Clock Speed : 400MHz  
BUS Clock Speed : 100MHz  
Memory Size  
: 512MB  
Flash file system init....done  
Board self testing...........................  
The board is steady  
SlotNo of this board is 4  
The MCX is existent  
BootRom main system CRC check is OK  
82559 register testing is OK  
EPLD1 testing is OK  
EPLD2 testing is OK  
16c2552 register testing is OK  
Please check LEDs......................LED testing finished  
The switch's Mac address is 0040.9c30.b2d4  
Press Ctrl+B to enter Boot Menu...  
The contents displayed on the terminal can vary with different versions of Boot  
ROM.  
If you press Ctrl+B immediately, the system displays the Boot Menu. If you do not  
press Ctrl+B, the system initiates the program decompression process. At this time  
if you want to access the BOOT Menu, you must reboot the switch.  
1 Press Ctrl+B. The system displays:  
Initialize flash file system. Please wait!  
Password :  
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Managing Software Backup  
45  
2 Enter the BootROM password. After entering the correct password (no password  
is set for the switch by default), the system will access the Main Menu:  
MAIN MENU  
1. Boot with default mode  
2. Boot from Flash  
3. Boot from CF card  
4. Enter serial submenu  
5. Enter ethernet submenu  
6. Modify Flash description area  
7. Modify bootrom password  
0. Reboot  
Enter your choice(0-7):  
CAUTION: While using the switch, please keep in mind the modified BOOTROM  
password.  
Managing Software  
Backup  
The Switch 8800 uses the application and configuration files it finds on the Flash  
of the Fabric from which it booted the previous time. To back up these files, you  
can copy them from Flash to compact Flash. However, there are some important  
things to know before you copy files to compact Flash:  
If the Switch 8800 has two Fabrics installed, and you execute a save  
command, it synchronizes the configuration file on the Flash on both Fabrics so  
that both Fabrics can use the same configuration information.  
The Switch 8800 does not synchronize versions of the application file between  
Fabrics. Therefore, you must manually download the application file to one  
Fabric, then copy the application file between Flashes to insure that both  
Fabrics can boot from the same file.  
To insure that both Fabrics boot the same way, you must configure boot  
parameters with the same values on each Fabric.  
The system does not synchronize files between compact Flash cards or  
between compact Flash and Flash.  
For compact Flash to serve as a reliable file backup, you must take care that  
files are copied to compact Flash after every modification or download.  
Otherwise, you could have multiple versions of a file on your system.  
To verify the names and contents of the Flash and compact Flash on your system,  
you can use the dircommands, as shown in the following examples:  
<SW8800>dir ?  
/all  
List all files  
STRING<1-136> [drive][path][file name]  
cf:  
flash:  
slot5#cf:  
Device name  
Device name  
Device name  
slot5#flash: Device name  
<cr>  
The entries cfand flashrefer to the compact Flash and Flash on the Fabric from  
which the system last booted. If more than one Fabric is intalled on the Switch  
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46  
CHAPTER 4: MAINTAINING SOFTWARE  
8800, the entries slotn#cfand slotn#flashrefer to the compact Flash and Flash  
on the systems other Fabric .  
<SW8800>dir flash:  
Directory of flash:/  
0 -rw-  
1 drw-  
2 -rw-  
8884 Dec 06 2004 14:33:45 sw8800.cfg  
- Feb 10 2003 11:13:07 hafile  
4 Dec 06 2004 14:36:04 snmpboots  
3 -rw- 6326532 Nov 24 2004 14:18:35 88003-06.app  
4 -rw- 6725435 Dec 06 2004 15:16:26 88003-04.app  
15621 KB total (2809 KB free)  
<SW8800>dir cf:  
Directory of cf:/  
0 -rw- 6534193 Feb 10 2003 11:35:10 88003-01.app  
1 drw-  
- Mar 16 2003 12:16:00 logfile  
250352 KB total (234680 KB free)  
Copying Files to Use the copycommand in the format copy source/filename  
Compact Flash destination/filenameto copy a file from a Flash to a compact Flash on the  
same Fabric or on the other Fabric, as shown in the following example:  
<SW8800>copy flash:/88003-04.app cf:/88003-04.app  
Copy flash:/88003-04.app to cf:/88003-04.app?[Y/N]:y  
100% complete  
Copy file flash:/88003-04.app to cf:/88003-04.app...Done.  
<SW8800>copy flash:/sw8800.cfg slot#5cf:/sw8800.cfg  
Copy flash:/sw8800.cfg to slot#5cf:/sw8800.cfg?[Y/N]:y  
100% complete  
Copy file flash:/sw8800.cfg to slot#5cf:/sw8800.cfg...Done.  
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MAINTAINING HARDWARE  
5
This chapter covers the following topics:  
The procedures in this chapter should be performed by trained service personnel  
only.  
Replacing a Power  
Supply  
To replace a power supply, you need:  
An antistatic wrist strap  
A screwdriver  
WARNING: When installing or replacing the power supply when the power is on,  
do not touch any naked wire, terminal, or any other part of the product labeled  
Dangerous Voltage. Always wear the antistatic wrist strap when replacing the  
supply.  
Use the following steps to replace a power supply:  
1 Turn off power to the power supply you are replacing.  
2 Pull up on the retention clip that holds the power cord connector and unplug the  
power cord.  
3 Loosen the captive screws on both sides of the power supply.  
4 Support the power supply with one hand and gently pull the handle with the  
other hand until it slides out of the slot.  
5 If you are not going to install another power supply in this slot, install a blanking  
plate on the chassis for dust-proofing and heat dissipation.  
6 Remove the new power supply from the package and verify that the correct input  
mode is selected.  
7 Support the power supply, right side up, in one hand and hold the handle with  
another hand. Align the supply with the guides in the chassis and slide the power  
supply into the slot.  
CAUTION: As you are inserting the power supply, if the pin terminal springs up,  
the pin cannot be seated into the hole and the system will sound an alarm. If the  
power supply has not been inserted properly, you should slide it out and insert it  
again to avoid breaking or cracking the power terminals.  
8 Fasten the captive screws.  
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48  
CHAPTER 5: MAINTAINING HARDWARE  
CAUTION: If the captive screws cannot be fastened, the power supply may not  
have been properly seated. Remove and replace the supply.  
9 Insert the power cord connector into the power socket on the power supply and  
lower the retention clip.  
Cleaning the Power Over time, the filter on the power supply accumulates dust, which interferes with  
Supply Filter the heat dissipation of the chassis. It is important to periodically clean the filter as  
described below:  
1 Remove the gauze filter by gently pulling it from the front of the power supply.  
2 Take the filter to a fresh water supply and clean it.  
3 Leave the filter to dry. Do not use heat to dry the filter as this may cause it to  
distort.  
4 When the filter is completely dry, gently push it back into the front of the power  
supply.  
CAUTION: Do not clean the filter while it is in position at the front of the power  
supply. Attempts to do so could result in damage to the equipment or severe  
electrical shock.  
Replacing I/O Modules To replace an I/O module, you need:  
An antistatic wrist strap  
A screwdriver  
To remove a module:  
1 Remove all the cables from the module to be removed.  
2 Loosen the captive screws.  
3 Hold the ejector levers on the module with both hands, and press them toward  
both sides to separate the connectors of the module from the motherboard.  
4 Gently slide the module along the guides and out of the slot.  
5 Put the removed module into the package that contained the replacement  
module.  
Replace the blank plate on the chassis if you do not install a new module in the  
place where the old one was removed.  
To install a replacement module:  
1 With both hands, hold the ejector levers on the module that will be installed.  
2 Align the module with the guides in the chassis and slide it into the slot gently  
until you feel the positioning pin on the handle bar touch the hole in the chassis.  
3 Press the ejector levers inward and seat the pin on the handle bar into the  
positioning hole in the chassis.  
4 Fasten the captive screws to fix the module.  
Replacing the Fan  
Assembly  
You can hot-swap fan assemblies in the Switch 8800.  
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Replacing the Fan Assembly  
49  
To replace a fan assembly, you need:  
An antistatic wrist strap  
A screwdriver  
WARNING: To avoid injury:  
Do not touch any naked wire, terminal, or any part of the product labeled  
Dangerous Voltage. Always wear the antistatic wrist strap when replacing the  
fan module.  
Keep hands away from fan blades when removing the fan assembly because  
fans continue to turn after the assembly is removed.  
To replace a fan assembly:  
1 Put on the antistatic wrist strap.  
2 With both hands, pull out the ejector levers on the fan assembly to separate the  
fan assembly connector from the backplane.  
3 Pull the fan gently along the guides of the slot to remove it.  
4 With both hands, pull out the ejector levers of the fan that will be installed. Align  
it with the guides in the chassis and slide it gently into the slot until you feel the  
positioning pin on the handle bar touch the hole in the chassis.  
5 Press the ejector levers inward and seat the pin on the handle bar into the  
positioning hole in the chassis.  
WARNING: If the fan fails, replace it with a new one without delay before  
operating the Switch 8800. Failure to do so will cause the switch to overheat.  
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50  
CHAPTER 5: MAINTAINING HARDWARE  
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TROUBLESHOOTING  
6
This chapter covers the following topics:  
The simplest way to diagnose a fault is to check the system status LEDs on the  
Fabric modules. In addition, with the DeviceMgr network management system,  
you can also locate the fault through management software.  
Troubleshooting the  
Configuration  
After the switch is powered on, booting information is displayed on the  
configuration terminal. If the configuration system has failed, there is no screen  
display at the configuration terminal or the displayed characters are illegible.  
No information is If there is no information displayed on the terminal after the Switch 8800 is  
displayed on the powered on, check that:  
terminal  
The power system is working normally.  
The Fabric is working normally.  
The console cable has been connected to the console port on the Fabric.  
If this procedure does not reveal the problem, verify the following:  
The console cable is connected to the serial port that is configured on the  
terminal.  
Console terminal parameters are set properly. See “Setting Terminal  
The console cable is not damaged.  
The displayed characters If the displayed characters are illegible, the console terminal parameters may not  
are illegible have been set correctly. See “Setting Terminal Parameters” on page 29.  
Troubleshooting  
Power  
Table 32 describes power LEDs on the power supply.  
Table 32 Power LEDs on the Power Supply  
LED  
Status Description  
INPUT  
On — The power input is normal and the power supply switch is in  
the ON position.  
Off — The power input has failed or has not been turned on.  
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52  
CHAPTER 6: TROUBLESHOOTING  
Table 32 Power LEDs on the Power Supply (continued)  
LED  
Status Description  
OUTPUT  
On — The power output is normal.  
Off — The power output has failed.  
FAIL  
On — The power supply has failed.  
Off — The power supply is operating.  
The following list describes potential problems with the power supply and their  
solutions.  
The INPUT LED and OUTPUT LED are on, but the display powercommand  
shows that the power supply is not in position. The other power supply is  
operating normally.  
This problem may be caused by poor contact between the power supply and  
the backplane if the power supply is badly seated. To resolve this, do the  
following:  
Switch off the power supply.  
Loosen the captive screws on the power supply.  
Push the power supply into the chassis.  
Tighten the captive screws.  
Switch on the power supply and verify that it is operating normally.  
The INPUT LED and OUTPUT LED are off.  
Verify the following:  
Power cords are connected correctly  
Power cords are in good condition  
The power switch is in the ON position.  
The power supply is installed right side up.  
The FAIL LED is on.  
Verify the following:  
The correct power voltage is in use: 90 to 264 V AC, 50 to 60 Hz.  
The air filter protecting the fan frame is clean. If dust has accumulated on  
the air filter will block the fan frame from free ventilation and even lead to  
power supply failure.  
If you cannot resolve an issue with the power supply after using these procedures,  
contact your 3Com Service Representative. Do not attempt to repair the power  
supply yourself.  
Troubleshooting the  
Fans  
If the fan OK LED is off, check that:  
The fan assembly has been installed in the correct position for normal  
communication with the backplane and the cables are in good condition.  
Every fan is working normally.  
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Troubleshooting I/O Modules  
53  
There is nothing blocking the vent of the chassis.  
The blanking plates are installed on the chassis where no module is inserted.  
Table 33 describes fan assembly LEDs on the faceplate of the fan assembly.  
Table 33 Fan LEDs on the Fabric  
LED  
Status Description  
RUN  
On — The fan is working normally.  
Off — The fan has failed or has not been installed.  
ALM  
On — The fan has failed.  
Off — The fan is operating normally.  
Troubleshooting I/O  
Modules  
The Fabric has LEDs that indicate the status of the I/O modules , as described in  
Table 34 I/O Module LEDs  
LED  
Status description  
RUN  
Green or off — The module failed or has not been inserted.  
Green flashing, slow — The module is working normally.  
Green flashing, fast — The module is booting or is not  
registered successfully.  
ALM  
Off — The module is working normally or has not been  
inserted.  
Green or green flashing — The module failed or is not  
working normally.  
Table 35 shows the correspondence between the I/O module LEDs on the Fabric  
and the slots in which these I/O modules are installed.  
Table 35 I/O Module LEDs and Corresponding Slots  
Chassis  
7-slot  
LEDs  
Slots  
0 to 4  
0 to 7  
0 to 11  
2 to 6  
10-slot  
14-slot  
0 to 3 and 6 to 9  
0 to 5 and 8 to 13  
If the ALM LED of the module remains green or green flashing, it indicates  
there is something wrong with the module.  
During the process of resetting the module, the ALM LED remains on. After  
normal booting, it is off.  
When resetting the module, if the ALM LED remains off, the module may not  
be connected to the power source.  
Check that the module has been properly installed in the correct position.  
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54  
CHAPTER 6: TROUBLESHOOTING  
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SWITCH 8800 CABLES  
A
This appendix covers the following types of cables and connectors:  
Console Cable  
Figure 18 illustrates the console cable and connectors.  
Figure 18 The Console cable  
Enlargedd A side  
DB25 Female  
8P8C Plug  
Enlarged B side  
Enlarged C side  
DB9 Female  
Table 36 lists console cable pin-outs.  
Table 36 Console Cable Pin-outs  
RJ-45  
Signal  
RTS  
Direction  
<----  
<----  
<----  
--->  
DB-25  
DB-9  
1
2
3
4
5
6
7
8
4
7
4
3
1
5
2
6
8
DTR  
TXD  
CD  
20  
2
8
GND  
RXD  
DSR  
CTS  
----  
7
--->  
3
--->  
6
--->  
5
AUX Cable  
Figure 19 illustrates the AUX cable.  
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56  
APPENDIX A: SWITCH 8800 CABLES  
Figure 19 The AUX Cable  
DB25 Male  
8P8C Plug  
Enlargedd A side  
Label  
Enlarged B side  
Enlarged C side  
DB9Male  
Table 37 lists the AUX cable pin-outs.  
Table 37 AUX Cable Pin-outs  
RJ-45  
Signal  
RTS  
Direction  
--->  
DB-25  
DB-9  
1
2
3
4
5
6
7
8
4
7
4
3
1
5
2
6
8
DTR  
TXD  
CD  
--->  
20  
2
--->  
<---  
8
GND  
RXD  
DSR  
CTS  
---  
7
<---  
3
<---  
6
<---  
5
RJ-45 Connector  
Figure 20 illustrates the RJ-45 connector.  
Figure 20 The RJ-45 Connector  
PIN #8  
PIN #1  
Table 38 lists RJ-45 MDI port pin-outs.  
Table 38 RJ-45 MDI Port Pin-outs  
Pinout 10BASE-T/100BASE-TX  
1000BASE-T  
Signal  
Tx+  
Function  
Send data  
Send data  
Signal  
BIDA+  
BIDA-  
Function  
1
2
Send data to direction A  
Tx-  
Receive data from direction A  
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Optical Fiber Cable Connectors  
57  
Table 38 RJ-45 MDI Port Pin-outs (continued)  
Pinout 10BASE-T/100BASE-TX 1000BASE-T  
3
4
5
6
7
8
Rx+  
Receive data  
BIDB+  
BIDC+  
BIDC-  
BIDB-  
BIDD+  
BIDD-  
Send data to direction B  
Reserved  
Reserved  
Rx-  
-
Receive data from direction C  
Send data to direction C  
-
Receive data  
Receive data from direction B  
Send data to direction D  
Reserved  
Reserved  
-
-
Receive data from direction D  
Tx = Send data Rx = Receive data BI = I-directional data.  
Table 39 lists RJ-45 MDI-X Port Pin-outs.  
Table 39 RJ-45 MDI-X Port Pinouts  
Pinout 10BASE-T/100 BASE-TX  
1000BASE-T  
Signal  
Rx+  
Function  
Signal  
BIDB+  
BIDB-  
Function  
1
2
3
4
5
6
7
8
Receive data  
Send data to direction B  
Rx-  
Receive data  
Receive data from direction B  
Send data to direction A  
Tx+  
Send data  
BIDA+  
BIDD+  
BIDD-  
BIDA-  
BIDC+  
BIDC-  
Reserved  
Reserved  
Tx-  
-
Receive data from direction D  
Send data to direction D  
-
Send data  
Receive data from direction A  
Send data to direction C  
Reserved  
Reserved  
-
-
Receive data from direction C  
Optical Fiber Cable  
Connectors  
Figure 21 illustrates the SC optical fiber cable connector.  
Figure 21 SC Optical Fiber Connector  
Figure 22 illustrates the LC connector.  
Figure 22 LC Connector  
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58  
APPENDIX A: SWITCH 8800 CABLES  
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OBTAINING SUPPORT FOR YOUR  
SWITCH 8800  
B
Register Your Product  
to Gain Service  
Benefits  
To take advantage of warranty and other service benefits, you must first register  
your product at http://eSupport.3com.com/. 3Com eSupport services are based  
on accounts that you create or have authorization to access. First time users must  
apply for a user name and password that provides access to a number of eSupport  
features including Product Registration, Repair Services, and Service Request.  
Purchase Value-Added  
Services  
To enhance response times or extend warranty benefits, contact 3Com or your  
authorized 3Com reseller. Value-added services can include 24x7 telephone  
technical support, software upgrades, onsite assistance or advance hardware  
replacement. Experienced engineers are available to manage your installation with  
minimal disruption to your network. Expert assessment and implementation  
services are offered to fill resource gaps and ensure the success of your networking  
projects. More information on 3Com Extended Warranty and Professional Services  
is available at http://www.3com.com/  
Contact your authorized 3Com reseller or 3Com for additional product and  
support information.  
Troubleshoot Online  
You will find support tools posted on the 3Com web site at  
3Com Knowledgebase helps you troubleshoot 3Com products. This  
query-based interactive tool is located at http://knowledgebase.3com.com  
and contains thousands of technical solutions written by 3Com support  
engineers.  
Connection Assistant helps you install, configure and troubleshoot 3Com  
desktop and server NICs, wireless cards and Bluetooth devices. This diagnostic  
software is located at:  
ankyou.html  
Access Software  
Downloads  
Software Updates are the bug fix / maintenance releases for the version of  
software initially purchased with the product. In order to access these Software  
Updates you must first register your product on the 3Com web site at  
First time users will need to apply for a user name and password. A link to  
software downloads can be found at http://eSupport.3com.com/, or under the  
Product Support heading at http://www.3com.com/.  
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60  
APPENDIX B: OBTAINING SUPPORT FOR YOUR SWITCH 8800  
Software Upgrades are the software releases that follow the software version  
included with your original product. In order to access upgrades and related  
documentation you must first purchase a service contract from 3Com or your  
reseller.  
Contact Us  
3Com offers telephone, e-mail and internet access to technical support and repair  
services. To access these services for your region, use the appropriate telephone  
number, URL or e-mail address from the list below. You will find a current directory  
of support telephone numbers posted on the 3Com web site at  
Telephone Technical  
Support and Repair  
To obtain telephone support as part of your warranty and other service benefits,  
you must first register your product at http://eSupport.3com.com/  
When you contact 3Com for assistance, please have the following information  
ready:  
Product model name, part number, and serial number  
A list of system hardware and software, including revision level  
Diagnostic error messages  
Details about recent configuration changes, if applicable  
To send a product directly to 3Com for repair, you must first obtain a return  
authorization number (RMA). Products sent to 3Com, without authorization  
numbers clearly marked on the outside of the package, will be returned to the  
sender unopened, at the senders expense. If your product is registered and under  
warranty, you can obtain an RMA number online at  
http://eSupport.3com.com/. First time users will need to apply for a user name  
and password.  
Telephone numbers are correct at the time of publication. Find a current directory  
of support telephone numbers posted on the 3Com web site at  
Country  
Telephone Number  
Country  
Telephone Number  
Asia, Pacific Rim Telephone Technical Support and Repair  
Australia  
Hong Kong  
India  
1 800 678 515  
800 933 486  
+61 2 9424 5179 or  
000800 650 1111  
001 803 61009  
00531 616 439 or  
03 5977 7991  
Philippines  
1235 61 266 2602 or  
1800 1 888 9469  
10800 61 00137 or  
021 6350 1590 or  
00800 0638 3266  
800 6161 463  
P.R. of China  
Indonesia  
Japan  
Singapore  
S. Korea  
Taiwan  
080 333 3308  
00801 611 261  
Malaysia  
1800 801 777  
New Zealand  
Pakistan  
0800 446 398  
+61 2 9937 5083  
Thailand  
001 800 611 2000  
You can also obtain support in this region using the following e-mail: [email protected]  
Or request a repair authorization number (RMA) by fax using this number: + 65 543 6348  
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Telephone Technical Support and Repair  
61  
Country  
Telephone Number  
Country  
Telephone Number  
Europe, Middle East, and Africa Telephone Technical Support and Repair  
From anywhere in these  
regions, call:  
+44 (0)1442 435529  
From the following countries, you may use the numbers shown:  
Austria  
Belgium  
Denmark  
Finland  
France  
Germany  
Hungary  
Ireland  
Israel  
01 7956 7124  
070 700 770  
7010 7289  
01080 2783  
0825 809 622  
01805 404 747  
06800 12813  
01407 3387  
1800 945 3794  
199 161346  
Luxembourg  
Netherlands  
Norway  
342 0808128  
0900 777 7737  
815 33 047  
00800 441 1357  
707 200 123  
0800 995 014  
9 021 60455  
07711 14453  
08488 50112  
0870 241 3901  
Poland  
Portugal  
South Africa  
Spain  
Sweden  
Switzerland  
U.K.  
Italy  
You can also obtain support in this region using the following URL: http://emea.3com.com/support/email.html  
Latin America Telephone Technical Support and Repair  
Antigua  
Argentina  
Aruba  
Bahamas  
Barbados  
Belize  
Bermuda  
Bonaire  
Brazil  
Cayman  
Chile  
Colombia  
Costa Rica  
Curacao  
Ecuador  
Dominican Republic  
1 800 988 2112  
0 810 444 3COM  
1 800 998 2112  
1 800 998 2112  
1 800 998 2112  
52 5 201 0010  
1 800 998 2112  
1 800 998 2112  
0800 13 3COM  
Guatemala  
Haiti  
Honduras  
Jamaica  
Martinique  
Mexico  
Nicaragua  
Panama  
Paraguay  
Peru  
Puerto Rico  
Salvador  
Trinidad and Tobago  
Uruguay  
Venezuela  
Virgin Islands  
AT&T +800 998 2112  
57 1 657 0888  
AT&T +800 998 2112  
1 800 998 2112  
571 657 0888  
01 800 849CARE  
AT&T +800 998 2112  
AT&T +800 998 2112  
54 11 4894 1888  
AT&T +800 998 2112  
1 800 998 2112  
AT&T +800 998 2112  
1 800 998 2112  
AT&T +800 998 2112  
AT&T +800 998 2112  
57 1 657 0888  
1 800 998 2112  
AT&T +800 998 2112  
AT&T +800 998 2112  
AT&T +800 998 2112  
1 800 998 2112  
AT&T +800 998 2112  
AT&T +800 998 2112  
You can also obtain support in this region using the following:  
Spanish speakers, enter the URL:  
Portuguese speakers, enter the URL:  
English speakers in Latin America should send e-mail to:  
US and Canada Telephone Technical Support and Repair  
1 800 876 3266  
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62  
APPENDIX B: OBTAINING SUPPORT FOR YOUR SWITCH 8800  
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